[Federal Register Volume 88, Number 236 (Monday, December 11, 2023)]
[Notices]
[Pages 85891-85892]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2023-27093]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Administration for Children and Families


Proposed Information Collection Activity; Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery 
(Office of Management and Budget #: 0970-0401)

AGENCY: Administration for Children and Families, Department of Health 
and Human Services.

ACTION: Request for public comments.

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SUMMARY: The Administration for Children and Families (ACF) proposes to 
extend data collection under the existing overarching Generic Clearance 
for the Collection of Qualitative Feedback on Agency Service Delivery 
(Office of Management and Budget (OMB) #0970-0401). There are no 
changes to the proposed types of information collection or uses of 
data, but ACF is requesting an increase to the estimated number 
responses per respondent.

DATES: Comments due within 60 days of publication. In compliance with 
the requirements of the Paperwork Reduction Act of 1995, ACF is 
soliciting public comment on the specific aspects of the information 
collection described above.

ADDRESSES: You can obtain copies of the proposed collection of 
information and submit comments by emailing 
<a href="/cdn-cgi/l/email-protection#743b2426311d1a121b171b18181117001d1b1a341517125a1c1c075a131b02"><span class="__cf_email__" data-cfemail="85cad5d7c0ecebe3eae6eae9e9e0e6f1eceaebc5e4e6e3abededf6abe2eaf3">[email protected]</span></a>. Identify all requests by the title of 
the information collection.

SUPPLEMENTARY INFORMATION: 

    Description: Executive Order 12862 directs federal agencies to 
provide service to the public that matches or exceeds the best service 
available in the private sector. As outlined in Memorandum M-11-26, OMB 
worked with agencies to create a Fast Track Process to allow agencies 
to obtain

[[Page 85892]]

timely feedback on service delivery while ensuring that the information 
collected is useful and minimally burdensome for the public, as 
required by the Paperwork Reduction Act of 1995. ACF created this 
generic clearance in response to this effort by OMB.
    To work continuously to ensure that the ACF programs are effective 
and meet our customers' needs, we use this Fast Track generic clearance 
process to collect qualitative feedback on our service delivery. This 
collection of information is necessary to enable ACF to garner customer 
and stakeholder feedback in an efficient, timely manner in accord with 
our commitment to improving service delivery. The information collected 
from our customers and stakeholders helps ensure that users have an 
effective, efficient, and satisfying experience with the programs. This 
feedback provides insights into customer or stakeholder perceptions, 
experiences, and expectations; provides an early warning of issues with 
service; or focus attention on areas where communication, training, or 
changes in operations might improve delivery of products or services. 
These collections allow for ongoing, collaborative, and actionable 
communications between ACF and its customers and stakeholders. They 
also allow feedback to contribute directly to the improvement of 
program management.
    Per Memorandum M-11-26, information collection requests submitted 
under this Fast Track generic will be considered approved unless OMB 
notifies ACF otherwise within 5 days.
    Respondents: ACF program participants, potential program 
participants, stakeholders, and other customers.

Annual Burden Estimates

Burden Estimates--Approved Information Collection

    The request to OMB will include an extension request for approved 
information collections that are planned to continue beyond May 2024. 
Find currently approved information collections here: https://www.reginfo.gov/public/do/PRAICList?ref_nbr=202305-0970-012.

Burden Estimates--New Requests

    The following table includes burden estimates for new requests 
under this generic over the next 3 years. Based on the use of this 
generic clearance over the past 3 years, ACF is requesting an increase 
to the estimated number of responses per respondent from 1 to 2.

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                                                                                     Average burden
                                                    Total  number   Average total       hours per        Total
                Type of collection                       of           number of       response for      burden
                                                     respondents    responses per       types of         hours
                                                                      respondent       collections
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Surveys..........................................         175,000                2                .5      50,000
Comment Cards/Forms..............................                                                .25
Feedback Questions...............................                                               .083
Focus Groups, Discussions, Cognitive Studies.....                                                  1
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    Comments: The Department specifically requests comments on (a) 
whether the proposed collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the proposed collection of 
information; (c) the quality, utility, and clarity of the information 
to be collected; and (d) ways to minimize the burden of the collection 
of information on respondents, including through the use of automated 
collection techniques or other forms of information technology. 
Consideration will be given to comments and suggestions submitted 
within 60 days of this publication.
    Authority: Social Security Act, Sec. 1110. [42 U.S.C. 1310].

Mary B. Jones,
ACF/OPRE Certifying Officer.
[FR Doc. 2023-27093 Filed 12-8-23; 8:45 am]
BILLING CODE 4184-88-P


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