Performance and Accountability Citizen-Centric Report

ARCHITECT OF THE CAPITOL • FISCAL YEAR 2023
ARCHITECT of the CAPITOL • 2023 Performance and Accountability Citizen-Centric Report

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Fiscal Year 2023 Performance and Accountability Highlights 

Map of the U.S. Capitol Campus

Who We Are: The Architect of the Capitol (AOC) is responsible for the care and operation of the U.S. Capitol campus, which includes more than 

18.5 million square feet of facilities, 570 acres of grounds and thousands of works of art. AOC employees work behind the scenes 24 hours per day 

to preserve the historic buildings and grounds on the Capitol campus, provide Congress and the Supreme Court with modernized facilities and 

infrastructure to conduct their business and inspire memorable experiences for visitors.

Established: The AOC traces its origins to 1793 and was formally 

established by congressional legislation in 1876.

Branch of Government: Legislative

Leadership: Chere Rexroat, RA, Acting Architect of the Capitol

Number of Permanent Employees: 2,250 as of September 30, 2023

Fiscal Year 2023 Budget Authority: $1,344.2 million

Mission: Serve Congress and the Supreme Court, preserve America’s 

Capitol and inspire memorable experiences.

Vision: Working together, we strengthen and showcase the 

foundation, facilities and functions supporting American democracy.

Website: http://www.aoc.gov

DID YOU KNOW?

The AOC serves as steward for the U.S. Capitol Building, 

the U.S. Capitol Visitor Center, the House and Senate office 

buildings, the Library of Congress buildings, the Supreme 

Court of the United States, the U.S. Botanic Garden, the 

Capitol Power Plant and other surrounding grounds and 

facilities. The major facilities on the Capitol campus that 

fall under the AOC’s care are displayed in the figure below. 

A virtual tour of the Capitol campus is available at: http://

www.aoc.gov/virtual-capitol

Citizen-Centric Report
ARCHITECT of the CAPITOL • 2023 Performance and Accountability Citizen-Centric Report

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Performance Results in Brief

In Fiscal Year (FY) 2023, the AOC tracked progress toward four 

strategic goals:

 Maintain Awe-Inspiring Facilities

 Provide Extraordinary Services 

 Foster an Innovative and Empowered Workforce

 Operate as One Team, Dedicated to One Mission

As part of the Bridge Strategic Plan that covers FY 2022 through FY 

2025, the AOC added six strategic objectives to these goals. 

The AOC’s strategic objectives include:

 AOC University

 Building Official

 Cultural Behaviors Transformation

 Enterprise Asset Management

 Human Capital Strategy

 Capitol Complex Master Plan and Strategic Plan

The table below shows the the agency’s most critical key performance 

indicators aligned with the Strategic Plan.

Summary of Key Performance Indicators

STRATEGIC GOAL / 

STRATEGIC OBJECTIVE KPI TYPE KPI TARGET RESULTS

Strategic Goal 1: 

Maintain Awe-Inspiring Facilities  Operational KPI  Reduce Cumulative Energy Intensity Use  ≥46.0%  51.4% 

Met

Strategic Goal 1: 

Maintain Awe-Inspiring Facilities  Operational KPI  Facility Condition Index  ≤51.9%  59.3% 

Not Met

Strategic Goal 2: 

Provide Extraordinary Services  Operational KPI  Customer Satisfaction With Projects  ≥90.0%  91.9%  

Met

Strategic Goal 2: 

Provide Extraordinary Services  Operational KPI  Tenant Survey ≥90.0%  76.0% 

Not Met

Strategic Goal 3: 

Foster an Innovative and Empowered Workforce  Operational KPI  External Safety Inspection Findings  < 1,408 145 

Met

Strategic Objective: AOC University  Strategic KPI  Percent of Courses with Participant Satisfaction Evaluations Establish Baseline  Met

Strategic Objective: Building Official Strategic KPI  Complete Construction Projects Plan Reviews within 

14 Working Days >50% 83% 

Met

Strategic Objective: Building Official Strategic KPI  Complete Requested Inspections on Agreed Upon Date Complete Inspections Met

Strategic Objective: Building Official Strategic KPI  Provide Inspection Reports Within Three Working Days of 

Performance of Inspection Provide Reports Met

Strategic Objective: Building Official Strategic KPI  Publish Annual Report on Quality, Timeliness and 

Lessons Learned Complete Report Met

Strategic Objective: 

Enterprise Asset Management  Strategic KPI 

Jurisdictions Within Scope of the Current Asset Management 

System Publish Asset Manament Plan and Meet Requirements 

Prescribed in the Strategic Asset Management Plan

100%  100% 

Met

Strategic Objective: 

Enterprise Asset Management  Strategic KPI  Complete ISO Certification Process and Achieve ISO Certification for One System 

Complete 

Certification Not Met

Strategic Objective: 

Enterprise Asset Management  Strategic KPI  Develop Cost Baseline Report Develop Report Met

Strategic Objective: 

Enterprise Asset Management  Strategic KPI  Complete MODA Pilot Report Findings, Recommendations and Draft Policy Document

Complete Report 

and Draft Policy Met

Strategic Objective: Human Capital Strategy  Strategic KPI  Reduce the Time to Hire — Direct Hire Positions  ≤50 Days 45.6 Days 

Met

Strategic Objective: Human Capital Strategy  Strategic KPI  Reduce the Time to Hire — Competitive Positions  ≤110 Days 102.6 Days 

Met

Strategic Objective: Human Capital Strategy  Strategic KPI  Increase the Internal Promotion Rate  ≥8.0%  8.3

Met

Strategic Objective: Human Capital Strategy Strategic KPI  Reduce the Voluntary Turnover Rate  ≤13.0%  7.3

Met

Strategic Objective: Human Capital Strategy Strategic KPI  Reduce the Average Cost Per Hire — Competitive Positions  ≤$5,302 $5,685

Not Met

Strategic Objective: Human Capital Strategy Strategic KPI  Employment Engagement Establish Baseline Met

Strategic Objective: Human Capital Strategy Strategic KPI  Training Availability Satisfaction Establish Baseline Met

Strategic Objective: Human Capital Strategy Strategic KPI  Architect’s Mobility Program Positions 15 2 

Not Met

Strategic Objective: Human Capital Strategy Strategic KPI  Career Ladder and Detail Positions 25 29

Met
ARCHITECT of the CAPITOL • 2023 Performance and Accountability Citizen-Centric Report

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Select Financial and Related Nonfinancial Data

Dollars in Millions

FY 2023 FY 2022

PERCENT 

CHANGE

Total Assets $ 4,597.6 $ 3,961.4 16%

Total Liabilities $ 563.4 $ 479.8 17%

Total Net Position $ 4,034.2 $ 3,481.6 16%

Total Revenues $ 62.8 $ 83.7 (25%)

Total Net Cost of Operations $ 827.6 $ 705.1 17%

Total Appropriations $ 1,344.2 $ 788.3 71%

Facility Space Managed 

(Square Feet)

>18.5 

million

>18.4 

million -%

Grounds Managed (Acres) >570 >570 -%

Full-Time Employees 2,530 2,444 4%

Independent Auditor’s Internal Control Findings

FY 2023 FY 2022

Material 

Weakness None

Control Gap Identified for 

Retrospective Reviews of 

Estimates

Significant 

Deficiencies None None

Financial Results in Brief

As evidence of our commitment to financial accountability and 

transparency, in FY 2023 the AOC received its 19th consecutive 

unmodified (clean) audit opinion on its financial statements. 

Summary of Total Assets

Trend in Total Appropriations

 

 

Summary of Total Liabilities

 

Total assets increased by $636 million (16 percent) over the FY 2022 amount 

in FY 2023. 

Total liabilities increased by $84 million (17 percent) over the FY 2022 amount 

in FY 2023.

Total appropriations increased by $556 million (71 percent) over the FY 2022 

amount in FY 2023. 

Trend in Net Cost of Operations 

 

 

The Net Cost of Operations increased by $123 million (17 percent) over the FY 

2022 amount in FY 2023.
ARCHITECT of the CAPITOL • 2023 Performance and Accountability Citizen-Centric Report

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The Capitol campus fully reopened to pre-COVID-19 levels levels in FY 2023, marking the third and final phase of the reopening process.

Forward-Looking Information 

in Brief

The AOC identified and prioritized the following critical 

enterprise-level risks for FY 2023:

Recruitment and Retention: The risk that the AOC does not 

effectively attract, develop, engage, reward and/or retain a highly 

skilled, motivated and diverse workforce, which directly impacts the 

ability to advance the agency mission, vision and values. 

Physical Security: The risk that the AOC fails to protect people, 

property, physical assets and information from threats, actions and 

undesirable events that could cause damage and/or loss.

Cybersecurity: The risk of network intrusion by malicious internal 

and external threats.

IT Infrastructure: The risk that the AOC does not have a 

proper IT infrastructure in place to support current and future 

technology requirements.

Critical Infrastructure Failure: The risk of critical infrastructure 

failure due to aging facilities, extreme weather, accidents or 

cyberattacks will significantly delay AOC mission and operations. 

Deferred Maintenance and Capital Renewal: The risk that 

the AOC does not obtain the resources required or implement the 

processes needed to adequately reduce the deferred maintenance 

and capital renewal backlog.

Workplace Health and Safety: The risk that the AOC fails to 

provide a physically and emotionally safe work environment.

Data Quality and Governance: The risk that decision-quality data 

is not readily available to achieve priority initiatives and there is no 

established data governance structure, which comprises data security.

Expectation (External Communications): The risk that the AOC 

does not manage the needs and expectations of stakeholders (i.e., 

clients, customers and oversight entities) based on the actual level of 

capacity the AOC must fulfill requests.

Life Cycle Project Management: The risk that the AOC projects 

are not effectively planned, scoped and executed within the approved 

parameters (i.e., cost, schedule, delivered safely, high quality and with 

minimal client disruption).

Manager-Employee Engagement Expectations (Internal 

Communications): The risk that the AOC is not intentional in 

regularly and timely communicating agency priorities and other 

essential information with employees across the agency.

The AOC’s Office of Inspector General identified additional management 

opportunities and performance challenges facing the organization: 

accessibility, auditability and records retention, whistleblower 

protections, working capital fund and waste and accountability.

The AOC Performance and Accountability Highlights provides a 

summary of the FY 2023 Performance and Accountability Report, 

following the Citizen-Centric Reporting model established by 

AGA. The full report is available online at: www.aoc.gov/par.

For more information about the Architect of the Capitol, visit 

our website at: www.aoc.gov. This report is issued with data as 

of November 15, 2023.
U.S. Capitol | Washington, DC 20515

www.aoc.gov