In the Supreme Court of Georgia

Decided: April 19, 2021

S 21Y0652, S21Y0654, S 21Y0655, S21Y0657, S 21Y0 658

. IN THE MATTER OF CYNTHIA ANN LAIN (five cases)

. P ER C URIAM
. These disciplinary matters are before the Court on the reports and recommendations of Special Master Michael J. Blakely, Jr., who recommends that Cynthia A nn Lain (State Bar No. 705135), a member of the Bar since 2007, be disbarred as a result of five Stat e Disciplinary Board matters, each pursued in a separate formal complaint

. In connection with these matters, the Special Master concluded that Lain violated Rules 1.2 (a) , 1.3 , 1.4, 1.5 (a) , 1.16 (d) , 3.1 (b) , 3.2 , 3.3 (a) , 3.5 (d), and 8.4 (a) (4), of the Georgia Rules of Professional Conduct found in Bar Rule 4

- 102 (d )

. The maximum penalty for a violation of Rules 1.2, 1.3, 3.3 , and 8.4 (a) (4) is disbarment, while the maximum penalty for the remainder of the rules is a pu blic reprimand

. Because Lain has engaged in a pattern2

of serious misconduct that includes contempt of court and contempt for the disciplinary process, we agree that disbarment is the appropriate sanction.
1. Procedural history of disciplinary proceedings

. The State Bar filed a formal complaint in each of these matters in January 2019, and Lain filed an answer in each matter in April 2019

. Thereafter, the Special Master entered an initial scheduling order and the Bar served interrogatories, requests for admi ssions, and requests for production of documents on Lain

. However, Lain failed to respond adequately to the Bar’s requests, and her response to the Bar’s request s for admissions became the subject of a discovery dispute

. The Special Master attempted to res olve the dispute by issuing a discovery deadline order, but Lain still failed to comply with the discovery order and never supplemented her responses to the Bar’s discovery requests

. The Bar filed three motions to compel, and in December 2019, the Special Master entered orders on the motions to compel, directing Lain to comply with her discovery obligations. Lain failed3

to comply , and the Bar filed a motion for sanctions. Lain then filed a frivolous motion to dismiss the Bar’s complaints on the ground that they were not timely prosecuted

. T he motion to dismiss was denied , and following a show cause hearing on the matter, the Special Master found that Lain failed to show why her answers should not be stricken

. In addition, although Lain had agreed to attend a deposition in January 2020, she failed to appear, leading the Bar to file a second motion for sanctions. The Special Master said that Lain’s conduct in the underlying actions, as discussed in more detail below, was consistent with her approach to these disciplinary proceedings, in which she refused to participate in discovery in good faith, failed to respond to motions, failed to attend schedu led status conferences or hearings, and attempted to advance factual and legal positions inconsistent with the facts and law governing the proceedings. The Special Master determined that her conduct was so consistent and pervasive that, at best, it could b e characterized as a reckless disregar d for the disciplinary process and those involved in it, and at worst, an4

intentional effort to avoid or delay the process

. Accordingly, in April 2020, the Special Maste r entered an order granting the Bar’s first motio n for sanctions and order ing that Lain’s answer to each formal complaint be stricken and that all facts alleged in the Bar’s formal complaints be deemed admitted

. 2. Facts and Special Master’s conclusions of law. (a) Case No. S21Y0652

. ( i ) Facts

. In State Disc iplinary Board Docket (“SDBD”) No. 7111, the facts as deemed admitted by Lain show the following

. Lain was retained to represent a client in October 2016 in a modification of custody, child support, and visitation case in Clayton County , where the client l ived

. Before retaining Lain, the client was a pro se defendant in the case, which had been transferred sua sponte from DeKalb County Superior Court to Clayton County Superior Court , and the client had been ordered to pay monthly child support to the plaint iff starting in September 2016

. In late October 2016, Lain filed an entry of appearance, a motion to dismiss, and an objection to the plaintiff’s stipulation that the case was ready for trial

. The plaintiff5

then filed a motion for contempt after the client failed to pay child support

. A motions hearing was scheduled to be heard in December 2016; however, it had to be rescheduled twice after Lain failed to appear without providing any prior notice to the court

. Following the hearing, the court entered an or der denying the motion to dismiss and objection to plaintiff’s stipulation, finding that the filings w ere frivolous and without merit and order ing Lain and her client to pay attorney fees within 60 days pursuant to OCGA § 9

- 15

- 14 (b)

. In the motion to dismiss, Lain had requested that the court dismiss the entire case for the sole reason that the case originat ed in the wrong county, despite its proper transfer, and the court found that Lain could not articulate any law that would allow for such a drastic decision

. In the objection to plaintiff’s stipulation, Lain argued that discovery was incomplete; however, when the court inquired as to when discovery was requested, Lain admitted that she n ever requested discovery

. The c ourt also enter ed an order on plaintiff’s petition for contempt, finding that the client was in contempt for failure to pay the court

- ordered child support and6

requir ing her to pay, in addition to the monthly child support amount, a n additional $50 per month toward the a rrearage accrued and $70 per month to the plaintiff’s counsel

. The client complained to the court that Lain never discussed the merits of the case or the implications of the filed pleadings

. In June 2017 , a nother motion for contempt was filed , and the

cour t issued a rule nisi for Lain and the client to appear to show cause as to why they should not be held in contempt for nonpayment of the court

- ordered attorney fees and child support

. Lain failed to notify the client of the hearing , and n either she nor the client
appea red

. The c ourt issued another rule nisi for Lain to appear, but once again she failed to appear , and the court found her in contempt

. Lain has not paid the outstanding attorney fees

. ( ii ) Conclusions of law

. The Special Master concluded that Lain7

violated Rules 1.3 , 1 1.4 , 2 and 3.1 (b)

. 3 Specifically, the Special Master held that Lain violated Rule 1.3 by failing to act with reasonable diligence when she failed to appear for scheduled court appearances without notifying the court in advance, resulting in the court finding her in contempt and assessing attorney fees against her and her client and causing detriment to her client

. See In the Matter of

1 Rule 1.3 says: “A lawyer shall act with reasonable diligence and promptness in representing a client. Reasonable diligence as used in this rule means that a lawyer shall not without just cause to the detriment of the client in effect willfully abandon or willfully disregard a legal matter entrusted to the lawyer.”

2 Rule 1.4 says: (a) A lawyer shall: (1) promptly inform the client of any decisio n or circumstance with respect to which the client’s informed consent, as defined in Rule 1.0 (h), is required by these rules; (2) reasonably consult with the client about the means by which the client’s objectives are to be accomplished; (3) keep the clie nt reasonably informed about the status of the matter; (4) promptly comply with reasonable requests for information; and (5) consult with the client about any relevant limitation on the lawyer’s conduct when the lawyer knows that the client expects assista nce not permitted by the Georgia Rules of Professional Conduct or other law. (b) A lawyer shall explain a matter to the extent reasonably necessary to permit the client to make informed decision s regarding the representation. 3 Rule 3.1 (b) says in pert inent part : In the representation of a client, a lawyer shall not

. . . knowingly advance a claim or defense that is unwarranted under existing law, except that the lawyer may advance such claim or defense if it can be supported by good faith argument for an extension, modification or reversal of existing law.8

Briley

- Holmes , 304 Ga. 199, 200 (815 SE2d 59) (2018) ( holding that

an attorney violated Rule 1.3 by failing to follow through with a case for her client ); In the Matter of Levy , 284 Ga. 281 , 282 (664 SE2d 195) (2008)

. The Special Master also concluded that Lain violated Rule 1.4 (a) by failing to notify her client of scheduled court appearances, resulting in attorney fees being assessed to her client and a finding of contempt by the court

. See In the Matter of Brantley , 299 Ga. 732, 733, 735 (791 SE2d 783) (2016) (holding that an attorney violated Rule 1.4 where she failed to communicate with her client regarding pending court appearances ); In the Matter of Murray , 295 Ga. 71 , 72 (757 SE2d 134) (2014) (holding t hat an attorney violated Rule 1.4 whe n he failed to notify his client about hearings)

. Finally, the Special Master concluded that Lain violated Rule 3.1 (b) when she knowingly filed a frivolous motion to dismiss

. See In the Matter of Rolleston , 282 Ga. 513 , 513 (651 SE2d 739) (2007) ( holding that an attorney’s repeated filing of frivolous actions violated Rule 3.1 ); In the Matter of Morales , 282 Ga. 471, 472 (651 SE2d 84) (2007)

.9

(b) Case No. S21Y0654

. ( i ) Facts

. In SDBD No. 7112 , the facts as deemed admi tted by Lain show the following

. In 2016, Lain was retained to represent a client who was charged with driving under the influence of alcohol in Henry County

. The arraignment hearing was scheduled for December 2016 , and Lain was to attend with her client

. On the day of the hearing, the client announced to the presiding judge, the Honorable James Chafin, that she retained Lain to represent her on the criminal charges; however, there was no record that an entry of
appearance had been filed , and Lain failed to appear for the hearing

. The client contact ed Lain by telephone , and Lain sent an email to Judge Chafin’s staff attorney advising that she could not attend the hearing because she had “pink eye.” Judge Chafin continued the hearing until January 2017 , and L ain filed an entry of appearance

. On the day before the rescheduled arraignment hearing, she filed a not guilty plea, waiver of formal arraignment , and request to waive personal appearance at arraignment, which excused Lain and her client from appearing at the arraignment hearing

. The clerk then10

notified Lain and her client of the dates for the pretrial hearing and jury trial. On the date of the pre trial hearing, the client attended the hearing, but Lain failed to appear and did not file a conflict letter

. At the instruction of the court, the client contacted Lain by telephone and learned that she was at least an hour awa y from the courthouse

. The pre trial hearing was rescheduled , and the court issued a rule nisi for the same day to address Lain’s failure t o

a ppear . Lain appeared at the re scheduled hearing with her client , who entered a guilty plea and was sentenced on the criminal charges

. After sentencing, Lain appeared for the rule nisi hearing and claimed she never received notice of the first hearing

. T he court found her in contempt for failing to appear and ordered her to pay a fine of $100 by the next morning

. However, she failed to pay the fine by the deadline and did not communicate any reason for the nonpayment

. Judge Chafin then issued a new rule n isi for Lain to appear on May 3, 2017 , to show cause why she should not be held in contempt for failing to pay the fine

. The day prior to the show cause11

hearing, Lain filed a notice of conflict, claiming that she could not appear for the hearing because sh e started a jury trial in Fulton County

. Judge Chafin’s administrative assistant contacted the Fulton County court and learned that the jury trial Lain cited in conflict had in fact been resolved on May 2

. After Lain f

ailed to appear for the rule nisi hea ring , the court entered a contempt order and issued a bench warrant for her

. Lain then filed a notice of appeal and a motion for supersedeas, which caused an automatic stay of the contempt order pending the appeal

. A few days later, during an appearance before another judge in Henry County State Court, Lain was arrested on the bench warrant

. Through counsel, Lain filed an emergency motion seeking a writ of supersedeas from the Georgia Court of Appeals , which was granted , and Lain was released from the bench warrant

. Judge Chafin later entered an order dismissing Lain’s appeal for failure to request and pr operly file a transcript as required by OCGA § 5

- 6

- 42

. Lain filed a notice of appeal from the order dismissing her appeal, and Judge Chafin i ssued a rule nisi for Lain12

to appear for a show cause hearing

. Lain appeared , and the following day the court issued an order, holding that Lain was to send a transcript request to the court reporter for the hearings she wanted included in her second appea l

. As ordered, Lain filed a request for transcripts citing the specific hearings she wante d included in her appeal

. The c ourt reporter responded with the preparation costs for those transcripts , and Lain filed a petition to proceed in forma pauperis (IFP) and requested a hearing on the matter

. However, Lain failed to appear for the hearing on her IFP petition and, instead, sent an email requesting a continuance of the hearing

. In
response , the court issued a bench warrant for her arrest and issued a new rul e nisi for a hearing, where Lain was to show cause why she f a iled to appear for the hearing on her IFP petition and why she requested a continuance

. Lain failed to appe ar for that hearing as well , and the court therefore issued another bench warrant. Lain then filed a motion for supersedeas under OCGA § 5

- 6

- 13, request ing that the court stay the arrest orders issued against her , and a notice of appeal from the last rule nisi issued against her

. On13

the same day, she filed a suggestion of bankruptcy and sugge sted that the case pending in state court b e stayed by operation of 11 USC § 362

. The Georgia Court of Appeals granted Lain’s emergency motion for supersedeas , and Judge Chafin entered an order denying her petition to proceed IFP due to her failure to appear to prosecute her petition

. Because she did not pay appeal costs within 30 days, Judge Chafin entered an order dismissing her second appeal for lack of prosecution

. ( ii ) Conclusions of law

. Based on her conduct, the Special Master concluded that Lai n violated Rules 1.2 (a) , 4 1.3, 1.4, 1.5 (a) , 5

4 Rule 1.2 (a) says in relevant part: “[A] lawyer shall abide by a client’ s decisions concerning the scope and objectives of representation and, as required by Rule 1.4, shall consult with the client as to the means by which they are to be pursued. ”

5 Rule 1.5 (a) says in relevant part: “ A lawyer shall not make an agreement for, charge, or collect an unreasonable fee or an unreasonable amount for expenses. ”14

1.16 (d) , 6 and 3.2

. 7 The Special Master concluded that Lain violated Rule 1.2 (a) when she failed to consult with her client about her case, causing the client to attend her arraignment hearing without counsel present

. See In the Matter of Stewart , 301 Ga. 227 , 230 (800 SE2d 279) (2017) ( holding that an attorney violated Rule 1.2 (a) by failing to consult and communicate with clients)

. In addition, the Special Master concluded that Lain violated Rule 1.3 when s he failed to promptly attend scheduled court appearances and notify her client of any delays in attending court appearances

. See Brantley , 299 Ga. at 73 3

. T he Special Master also concluded that Lain violated Rule 1.4 (a) when she failed to appear in court on behalf of her client on multiple occasions without notice to her client or to the court, which caused delay and detriment to her client’s case

.

6 Rule 1.16 (d) says: Upon termination of representation, a lawyer shall take steps to the extent reasonably practicable to protect a client’ s interests, such as giving reasonable notice to the client, allowing time for employment of other counsel, surrendering papers and prope rty to which the client is entitled and refunding any advance payment of fee that has not been earned. 7 Rule 3.2 says: “ A lawyer shall make reasonable efforts to expedite litigation consistent with the interests of the client. ”15

See In the Matter of Kerr , 302 Ga. 126 , 127 (805 SE2d 15) (2017) ( holding that a lawyer violated Rule 1.4 when he failed to keep his client informed about the status of the client’s legal matters); In the Matter of Brown , 294 Ga. 722 , 722 (755 SE2d 742) (2014). Next, the Special Master determined that Lain’s lack of performanc e and failure to meet reasonable expectations resulted in the collection of an unreasonable fee from her client in violation of Rule 1.5 (a)

. See In the Matter of Burgess , 293 Ga. 783, 785 (748 SE2d 916) (2013) ( holding that an attorney violated Rule 1.5 ( a) where s he represented a client during mediation but failed to communicate with him thereafter and did not refund unearned fees)

. The Special Master also concluded that Lain violated Rule 1.16 (d) because , after accepting payment for the representation, she was expected to perform promptly and diligentl y on behalf of her client, but instead her lack of performance delayed the case, which should have resulted in a refund of unearned fees

. See In the Matter of Starling , 297 Ga. 359, 362 (773 SE2d 768) (2015 ) ( holding that an attorney violated Rule 1.16 (d) by failing to refund a fee that had not16

been earned)

. Finally, the Special Master concluded that Lain violated Rule 3.2 when she agreed to represent her client in a criminal case but then caused unnecessary delay for several months by failing to communicate and to attend several court appearances

. See Murray , 295 Ga. at 72 ( holding that an attorney violated Rule 3.2 where he filed multiple documents in the wrong coun ty and failed to take appropriate steps to correct those errors )

. (c) Case No. S21Y0655

. ( i ) Facts

. In SDBD No. 7113, the facts as deemed admitted by Lain show the following

. In 2017, Lain was retained to represent a client on criminal charges that were filed in Henry County State Court

. On May 2, 2017, the client appeared for a pretrial hearing before the Honorable Jason Harper; however, Lain failed to appear. After the hearing began, Lain sent an email to Judge Harper claiming that she could not ap pear because she was “going to the hospital,” and the court resched uled the hearing for May 8

. However, it was late r discovered that Lain was not going to the hospital, but instead was in the same courthouse filing documents17

in the clerk’s office concernin g an outstanding arrest warrant for herself

. During the May 8 hearing, Lain did not provide any proof of being treated by a medical provider or hospital, or any proof as to why she missed the pretrial hearing

. Judge Harper issued a rule nisi for June 20, to have Lain show cause why she should not be held in contempt for failing to appear at or file a conflict letter for the May
2 pretrial hearing , which left her client unrepresented and the court unable to hear her client’s case, and for failing to provide some documentation of the reason for her absence on May 2

. Lain was personally served with the rule nisi on May 8, but failed to appear on June 20 , and Judge Harper issued a bench warrant for her arrest

. In re sponse to the arrest warrant, Lain filed a notice of appeal,

a motion for supersedeas asserting that she had been adjudged in contempt by oral order of the court, and a motion to dismiss the bench warrant

. A hearing was scheduled on her motions ; however,

s he again failed to appear for the hearing

. Judge Harper subsequently denied her motions, finding that they contained false informatio n, including that she had been adjudged in contempt by18

oral order in this matter, and noting that an adjudication of
contem pt is a prerequisite for obtaining a supersedeas under OCGA § 5

- 6

- 13 (a)

. On June 23, 2017, Lain’s client attended her rescheduled pretrial hearing, and a different attorney unknown to the client attended the pretrial hearing on behalf of Lain

. Judge Har per told the attorney that the jury trial w as set to begin on July 12 , and that Lain was expected to be present

. Lain did not appear for the jury trial , and the court had to reschedule it for July 27

. Between July 12 and July 27, Lain refused receipt of an y mail from the Henry County State Court, including court notices and pleadings

. On the day of the rescheduled trial, the client appeared and notified the court that she had not had contact with her attorney since the last court
appearance , and the court granted the client’s request to appoint a new attorney

. The client also requested that Lain fully refund her attorney fees

. ( ii ) Conclusions of l aw . T he Special Master concluded that Lain19

violated Rules 1.2 (a) , 1.3, 1.4 (a) , 3.2, 3.3 (a) , 8 3.5 (d) , 9 and 8.4 (a) (4)

. 10 Specifically, the Special Master concluded that Lain violated Rule 1.2 (a) when she failed to consult and communicate with her client about the client’s case, including before pretrial hearings and the jury trial; that she violated Rule 1. 3 by failing to promptly attend and communicate with the court regarding court appearances and to consult with her client about the status of the client’s case, see Brantley , 299 Ga. at 735; In the Matter of Williams , 274 Ga. 485, 486 (554 SE2d 496 ) (2001) ; and that she violated Rule 1.4 (a) by failing to notify her client about the status of her case or attend court

8 Rule 3.3 (a) says: A law yer shall not knowingly: (1) make a false statement of material fact or law to a tribunal; (2) fail to disclose a material fact to a tribunal when disclosure is necessary to avoid assisting a criminal or fraudulent act by the client; (3) fail to disclose t o the tribunal legal authority in the controlling jurisdiction known to the lawyer to be directly adverse to the position of the client and not disclosed by opposing counsel; or (4) offer evidence that the lawyer knows to be false. If a lawyer has offered material evidence and comes to know of its falsity, the lawyer shall take reasonable remedial measures. 9 Rule 3.5 (d) says: “A lawyer shall not, without regard to whether the lawye r represents a client in a matter . . . engage in conduct intended to disru pt a tribunal.”

10 Rule 8.4 (a) (4) says: “ It shall be a violation of the Georgia Rules of Professional Conduct for a lawyer to

. . . engage in professional conduct involving dishonesty, fra ud, deceit or misrepresentation.”20

appearances, which was detrimental to her client’s case

. See Kerr , 302 Ga. at 126; Brown , 294 Ga. at 722

. In addition, the Special Master concluded that she violated Rule 3.2 by agreeing to represent her client, but then failing to serve her client’s interests, see Murray , 295 Ga. at 72; that she violated Rule 3.3 (a) when she filed a motion contain ing false i nformation (i.e., that she had been adjudged in contempt by oral order when she had not); and that she violated Rule 3.5 (d) when she attempted to mislead the court, failed to comply with court orders, and failed to appear for scheduled hearings

. See In th e Matter of Gaines , 307 Ga. 459 , 460 (836 SE2d 82) (2019) ( concluding that an attorney violated Rule 3.5 (d) whe re she failed to comply with a court order compelling her discovery responses and failed to appear in court for a contempt hearing)

. Finally, th e Special Master concluded that Lain violated Rule 8.4 (a) (4) when she filed

a motion containing false information in the hope of obtain ing a supersedeas

. (d) Case No. S21Y0657

. ( i ) Facts

. In SDBD No. 7109 , the facts show that Lain21

represented a client in a crim inal matter in Muscogee County Superior C ourt before the Honorable Bemon McBride

. During that representation, Lain failed to appear for a court hearing on January 11, 2016

. Judge McBride scheduled a hearing for January 26, to have Lain show cause why she should not be held in contempt for failure to appear

. Lain filed a motion for continuance of the show cause hearing, citing medical reasons and the need to retain counsel

. Judge McBride rescheduled the hearing, but Lain failed to appear and did not provide notice of her release from the medical concerns for which she sought the continuance

. Judge McBride found that although Lain did not appear for the rescheduled hearing, she had appeared for other proceedings in Muscogee County since the date of he r continuance request

. After Lain again failed to appear for a rescheduled show cause hearing, Judge McBride entered an order finding Lain in contempt and directing her to attend the Georgia Solo and Small Firm Institute at the State Bar headquarters on Ju ly 14 and 15, 2017 , and to pay $500 within 30 days as a contribution to the Georgia Legal Services Foundation

. She was further ordered to22

self

- report her contempt adjudication to the Bar’s Office of General Counsel

. Lain failed to meet any of these require ments. In a different case, in which Lain represented a client on murder charges in Muscogee County, she failed to appear for the jury trial calendar on August 1, 2016

. On that day, she sent an email to the presiding judge, the Honorable Ronald Mullins, indicating that she was the victim of a severe auto accident and was unable to attend the court appearance

. Judge Mullins requested that she send a copy of the auto accident report within 10 days, but she failed to do so and never produced the accident rep ort in these disciplinary proceedings. The murder trial began in March 2017 , and Lain was late to trial on four occasions

. After her client was found guilty, a sentencing hearing was scheduled in April 2017; Lain failed to appear and Judge Mullins reschedu led the hearing for May 2017

. Lain also did not appear at the May hearing , but a court deputy located her in the courthouse and notified Judge Mullins

. Judge Mullins rescheduled the sentencing hearing for later that same day and Lain finally appeared

.23

Based on her conduct, Judge Mullins sent a citation for contempt to Lain by reg ular U.S. Mail, certified mail return receipt requested , and by notification through email for her to show cause as to why she should not be held in contempt for her failure to appear for the criminal trial and sentencing hearing for her client

. The only response received from Lain was an email sent to Judge Mullins’s administrative assistant saying , “Good afternoon, please be advised that this is not proper service and I am not waiving such service.” Lain failed to appear at the hearing, so Judge Mullins entered an order finding Lain in contempt and directing her to pay a total of $2,000 to the c lerk of c ourt within 30 days, to provide Judge Mullins with a copy of the accident re port previously requested, and to self

report her adjudication of contempt to the Bar’s Office of General Counsel within 15 days

. Lain failed to comply with the order. ( ii ) Conclusions of l aw . The Special Master concluded that Lain violated Rules 1.3, 3.2 , 3.3 (a), and 3.5 (d)

. The Special Master found that Lain violated Rule 1.3 and 3.2 when she failed to appear in court as scheduled in her two clients’ cases and failed to provide24

evidence to the court to excuse her absence s . See In the Matter of Jennings , 305 Ga. 133, 134

- 135 (823 SE2d 811) (2019) ( holding that

an attorney violated Rules 1.3 and 3.2 where he abandoned his client and failed to attend hearings and comply with court orders ) ; In the Matter of Garcia , 303 Ga. 537 , 537

- 538 (813 SE2d 591) (2018)

. T he Special Master found that Lain violated Rule 3.3 (a) when she misled the court regarding her reasons for failing to appear in court, noting that “knowingly” as used in Rule 3.3 (a) “denotes actual knowledge of the fact in question

. A person’s knowledge may be inferred from the circumstances

. ” See Rule 1.0 (m)

. Finally, the Special Master found that Lain violated Rule 3.5 (d) by failing to comply with the court ’s orders and failing to appear for schedule d hearings

. See Gaines , 307 Ga. at 459

. ( e) Case No. S21Y0658

. ( i ) Facts

. In SDBD No. 711 0, the facts show that Lain was retained to represent a client in a child custody matter in Clayton County Superior Court

. The client paid Lain a total of $3,450

. Lain told the client that she would send the client a questionnaire to25

assist in preparing the case, which the client did not receive until five months later

. After the client completed the questionnaire, Lain told the client that she would file the custody action within the next week

. However, afte r months of failing to respond to the client’s inquiries, Lain informed the client that more information was needed

. The client then terminated the relationship and demanded that Lain provide the client file and a refund

. Lain did not return the client fil e, refund the fee , or file the custody action, and she failed to provide proof that she completed any work on behalf of the client. ( ii ) Conclusions of l aw . T he Special Master determined that Lain’s action s and omissions violated Rules 1.2 (a), 1.3, 1.4, 1.5 (a), 1.16 (d), and 3.2

. The Special Master concluded that Lain violated Rule 1.2 (a) when she failed to consult with her client about her case,

see In the Matter of Garnett , 278 Ga. 527 , 528 (603 SE2d 28 1) (2004); that she violated Rule 1.3 when she failed to file the client’s custody action, noting that such a lack of diligence results in obvious prejudice to the client’s interests, see, e. g., In the Matter of Shearouse , 266 Ga. 848, 848 (472 SE2d 294) ( 1996) ; Rule 1.3 ,26

Comment [3] (client’s interests often can be adversely affected by the passage of time) ; and that she violated Rule 1.4 when she failed to keep the client updated a bout the status of her case and failed to respond to her client’s numerous requests for an update on the case

. See Murray , 295 Ga. at 72

. In addition, the Special Master concluded that Lain violated Rule 1.5 (a) when she charged her client an unreasonable fee and did not perform work to earn the fee; that she violated Rule 1.16 ( d) when she failed to return the client’s file and refu nd any unearned fee ; and that she violated Rule 3.2 when she failed to perform work on the client’s case, including filing the custody action. 3

. Special Master’s recommendation of discipline

. In his reports, the Special Master explained that this Court looks to the American Bar Association’s Standards for Imposing Lawyers Sanctions (“ABA Standards”) for guidance in determining punishment in disciplinary cases

. See In the Matter of Morse , 266 Ga. 652, 653 (470 SE2d 232) (1996)

. The Special Master noted that the rules violated by Lain prescribe and proscribe some of the most27

important obligations and prohibitions to which a lawyer’s conduct must conform

. The Special Master determined that disbarment i s generally appropriate (1) when a lawyer engages in a pattern of neglect with respect to client matters and causes serious or potentially serious injury to a client , see ABA Standard 4.41 ; (2) when a lawyer engages in intentional conduct involving dishonest y , fraud, deceit, or misrepresentation that seriously adversely reflects on the l awyer’s fitness to practice law, see ABA Standard 5.11 (b) ; (3) when a lawyer, with the intent to deceive the court, makes a false statement, submits a false document, or impr operly withholds material information, and causes serious or potentially serious injury to a party, or causes a significant or potentially significant adverse effect on the legal proceeding , see ABA Standard 6.11 ; and (4) when a lawyer knowingly violates a court order or rule with the intent to obtain a benefit for the lawyer or another , and causes serious injury or potentially serious injury to a party or causes serious or potentially serious interference with a legal proceeding ,
see ABA Standard 6.2 1

.28

Th e Special Master concluded that there were also aggravating factors applicable in these case s , collectively, including a dishonest or selfish motive, see ABA Standard 9. 22 (b); a pattern of misconduct , see ABA Standard 9.22 (c); multiple offenses, see ABA Standard 9.22 (d); bad faith obstruction of the disciplinary proceeding s by intentionally failing to comply with rules or orders of the disciplinary a uthority , see ABA Standard 9.22 (e); submission of false evidence, false statements, or other deceptive practices during the disciplinary process, see ABA Standard 9.22 (f); refusing to acknowledge the wrongful nature of one’s conduct, see ABA Standard 9.22 (g) ; and sub stantial experience in the practice of law,

see ABA Standard 9.22 (i)

. The only mitigating factor the Special Master found applicable was the absence of a ny prior disciplinary history , see ABA Standard 9.32 (a)

. In sum, the Special Master concluded that “ the purpose of lawyer discipline is to act as ‘ a penalty to the offender, a deterrent to others , and as an indication to laymen that the courts will maintain the ethics of the profession [.] ’” In the Matter of Cse h y , 29529

Ga. 853, 855 (764 SE2d 540) (2014) ( quoting In the Matter of Dowdy , 247 Ga. 488, 493 (277 SE2d 36) (1981) )

. In furtherance of these
purposes, the Special Master recommends disbarment for Lain’s violation of Rules 1.2 (a), 1.3, 1.4, 1.5 (a), 1. 1 6 (d), 3.1 (b) , 3.2, 3.3 (a) , 3.5 (d), and 8.4 ( a) (4) in these five disciplinary matters

. See, e.g., In the Matter of Noriega

- Allen , 308 Ga. 398, 398

- 399 (842 SE2d 1) (2020) (disbarring an attorney who failed to file a motion on behalf of her clie nt, failed to respond to a motion for fees filed by an other party, failed to appear at a hearing, and failed to respond to numerous requests for information by her client or return unearned fees); Jennings , 305 Ga. at 135 (disbarring an attorney who abandoned his client, intentionally concealed his misconduct , blatantly ignored a trial court’s order, and refused to participate in the disciplinary process ); In the Matter of Hamer , 302 Ga. 747 , 748

- 750 (808 SE2d 647) (2017) (disbarring an attorney who, among other things, knowingly failed to provide services to his clients and engaged in a pattern of neglect of client matters); In the Matter of Mann , 293 Ga. 664, 664

- 665 (748 SE2d 914) (2013) (disbarring an30

attorney who was held in contempt of court for repeatedly failing to appear for scheduled hearings in multi ple client matters and who failed to refund unearned fees to one client)

. 4

. Conclusion

. Having reviewed the record, we agree with the Special Master that disbarment is the appropriate sanction for Lain , particular ly given the extent of her rule violati ons and her failure to engage honestly in the disciplinary process

. Accordingly, it is hereby order ed that the name of Cynthia A nn Lain be removed from the rolls of persons authorized to practice law in the State of Georgia

. Lain is reminded of her duties pursuant to Bar Rule 4

- 219 (b)

. Disbarred

. All the Justices concur

.