81438 Federal Register / Vol. 88, No. 224 / Wednesday, November 22, 2023 / Notices 

authorized the preparation of this 

notice. Accordingly, the agency is 

issuing this notice pursuant to Section 

29 U.S.C. 657(g)(2), Secretary of Labor’s 

Order No. 8–2020 (85 FR 58393; Sept. 

18, 2020), and 29 CFR 1910.7. 

Signed at Washington, DC. 

James S. Frederick, 

Deputy Assistant Secretary of Labor for 

Occupational Safety and Health. 

[FR Doc. 2023–25758 Filed 11–21–23; 8:45 am] 

BILLING CODE 4510–26–P 

NATIONAL TRANSPORTATION 

SAFETY BOARD 

[Docket No.: NTSB–2023–0005] 

Information Collection: Generic 

Clearance for the Collection of 

Qualitative Feedback on Agency 

Service Delivery 

AGENCY: National Transportation Safety 

Board (NTSB). 

ACTION: Notice and request for 

comments for a new information 

collection. 

SUMMARY: Under the Paperwork 

Reduction Act (PRA) of 1995, this notice 

announces that the NTSB’s Information 

Collection Request (ICR) will be 

submitted to the Office of Management 

and Budget (OMB) for review and 

approval. On May 30, 2023, the NTSB 

published the requisite 60-Day Notice in 

the Federal Register, notifying the 

public that the NTSB seeks OMB 

approval on generic clearance for 

qualitative feedback on agency service 

delivery. To date, no comments have 

been received. However, the NTSB has 

since corrected a typographical error 

regarding the estimated average burden 

hours and has added to the list of the 

types of collections that this generic 

clearance covers. The NTSB is now 

issuing this 30-Day Notice, directing the 

public to submit all comments to OMB. 

DATES: Submit written comments to 

OMB regarding this proposed collection 

of information by December 22, 2023. 

ADDRESSES: Submit written comments 

to OMB at www.reginfo.gov/public/do/ 

PRAMain. To find this IC, select 

‘‘Currently under Review—Open for 

Public Comments’’ or use the search 

function. 

FOR FURTHER INFORMATION CONTACT: 

William T. (Tom) McMurry, Jr., General 

Counsel, (202) 314–6080, rulemaking@

ntsb.gov. 

SUPPLEMENTARY INFORMATION: A Federal 

Register notice with a 60-day comment 

period was published on May 30, 2023, 

notifying the public of the agency’s 

intent to seek OMB approval on generic 

clearance for qualitative feedback on 

agency service delivery; no comments 

were received as a result. However, the 

NTSB has since corrected a 

typographical error regarding the 

estimated average burden hours per 

respondent from 30 minutes to 5 

minutes. This correction is consistent 

with the agency’s total estimated annual 

burden hours of 1,250 for the 15,000 

total estimated number of annual 

responses. Further, the NTSB has added 

to its list of the types of collections that 

this generic clearance covers. The NTSB 

is currently issuing this 30-Day notice, 

informing the public that the agency 

will now submit the following ICR to 

OMB and that all comments should be 

directed to OMB: 

Title of Collection: Generic Clearance 

for the Collection of Qualitative 

Feedback on Agency Service Delivery. 

Form Number: To be determined by 

specific collections. 

Type of Request: New Collection. 

Type of Review: Regular. 

Type of Review Requested: 3 years 

from the date of approval. 

Summary of the Collection of 

Information: With the goal of ensuring 

that the Federal Government provided 

the highest quality service as possible, 

Executive Order (E.O.) 12862 (Setting 

Customer Service Standards) was issued 

to set customer service standards to a 

level that either matched or exceeded 

the best service available in the private 

sector. Accordingly, E.O. 12862 directed 

Federal agencies to create customer 

surveys to obtain information on 

customer satisfaction. E.O. 14058 

(Transforming Federal Customer 

Experience and Service Delivery to 

Rebuild Trust in Government) was later 

issued and reiterated the Federal 

Government’s commitment to improve a 

customer’s experience in an agency’s 

service delivery. E.O. 14058 defined 

service delivery as an action related to 

a Federal benefit or service provided to 

a customer. 

To ensure that the NTSB’s service 

delivery is effective and meets its 

customer needs, the NTSB seeks OMB 

approval of a generic clearance to 

collect qualitative feedback on the 

agency’s service delivery. This proposed 

IC provides a means to garner 

qualitative feedback in an efficient, 

timely manner in accordance with the 

commitment to improving service 

delivery. 

Qualitative feedback is information 

that will provide insights into 

stakeholder perceptions, experiences, 

and expectations; provide an early 

warning of issues with service; or focus 

attention on areas where 

communication, training, or changes in 

operations might improve delivery of 

products and services. This feedback 

will allow for ongoing, collaborative, 

and actionable communications 

between the NTSB and its stakeholders. 

It will also allow for feedback to 

contribute directly to the improvement 

of program management. 

The feedback solicited will target 

areas that include, but are not limited 

to: timeliness, appropriateness, accuracy 

of information, courtesy, efficiency of 

service delivery, and resolution of 

issues with service delivery. Responses 

will be assessed to plan and inform 

efforts to improve or maintain the 

quality of service offered to the public. 

If this information is not collected, vital 

feedback from stakeholders on the 

agency’s services will be unavailable. 

The agency will only submit a 

collection for approval under this 

generic clearance if it meets the 

following conditions: 

• The collection is voluntary; 

• The collection is low-burden for 

respondents (based on considerations of 

total burden hours, total number of 

respondents, or burden-hours per 

respondent) and is low-cost for both the 

respondents and the Federal 

Government; 

• The collection is non-controversial 

and does not raise issues of concern to 

other Federal agencies; 

• Any collection is targeted to the 

solicitation of opinions from 

respondents who have experience with 

the program or may have experience 

with the program in the near-future; 

• Personally identifiable information 

(PII) is collected only to the extent 

necessary and is not retained; 

• Information gathered is intended to 

be used only internally for general 

service improvement and program 

management purposes and is not 

intended for release outside of the 

agency (if released, the agency must 

indicate the qualitative nature of the 

information); 

• Information gathered will not be 

used for the purpose of substantially 

informing influential policy decisions; 

and 

• Information gathered will yield 

qualitative information; the collections 

will not be designed or expected to 

yield statistically reliable results or used 

as though the results are generalizable to 

the population of study. The types of 

collections that this generic clearance 

covers include, but are not limited to: 

• Customer comment cards/ 

complaint forms. 

• Qualitative customer satisfaction 

surveys (e.g., post-meeting surveys; web 

surveys). 


khammond on DSKJM1Z7X2PROD with NOTICES
Federal Register / Vol. 88, No. 224 / Wednesday, November 22, 2023 / Notices 81439 

• In-person observation testing (e.g., 

website or software usability tests). 

• Small discussion groups. 

• Focus Groups of customers, 

potential customers, delivery partners, 

or other stakeholders. 

• Cognitive laboratory studies, such 

as those used to refine questions or 

assess usability of a website. 

Feedback collected under this generic 

clearance provides useful information, 

but it does not yield data that can be 

generalized to the overall population. 

This type of generic clearance for 

qualitative information will not be used 

for quantitative information collections 

that are designed to yield reliably 

actionable results, such as monitoring 

trends over time or documenting 

program performance. Such data uses 

require more rigorous designs that 

address: the target population to which 

generalizations will be made, the 

sampling frame, the sample design 

(including stratification and clustering), 

the precision requirements or power 

calculations that justify the proposed 

sample size, the expected response rate, 

methods for assessing potential nonresponse bias, the protocols for data 

collection, and any testing procedures 

that were or will be undertaken prior to 

fielding the study. Depending on the 

degree of influence the results are likely 

to have, such as collections may still be 

eligible for submission for other generic 

mechanisms that are designed to yield 

quantitative results. 

As a general matter, information 

collections under this request will not 

result in any new system of records 

containing privacy information and will 

not ask questions of a sensitive nature, 

such as sexual behavior and attitudes, 

religious beliefs, and other matters that 

are commonly considered private. 

Current Actions: New collection of 

information. 

Type of Review: New Collection. 

Affected Public: Individuals and 

Households, Businesses and 

Organizations, and State, Local, or 

Tribal Government. 

Total Estimated Annual Burden 

Hours: 1,250. 

Estimated Average Burden Hours per 

Respondent: 5 minutes. 

Frequency of Response: On occasion, 

per request. 

Total Estimated No. of Annual 

Responses: 15,000. 

The 1,250 annual burden hours 

requested are based on the number of 

collections the NTSB expects to conduct 

over the requested three-year period for 

this generic clearance. 

Estimated Total Annual Burden Cost: 

$0. 

Participation in this collection is 

voluntary, and there are no costs to 

respondents beyond the time spent 

participating in the surveys. 

Request for Comments: OMB is 

interested in comments that include: (1) 

whether the proposed collection is 

necessary for the NTSB to perform its 

mission; (2) the accuracy of the 

estimated burden; (3) ways for the NTSB 

to enhance the quality, usefulness, and 

clarity of the IC; and (4) ways to 

minimize burden without reducing the 

quality of the IC. 

William T. McMurry, Jr., 

General Counsel. 

[FR Doc. 2023–25863 Filed 11–21–23; 8:45 am] 

BILLING CODE 7533–01–P 

NUCLEAR REGULATORY 

COMMISSION 

[Docket Nos. 50–611 and 50–612; NRC– 

2023–0138] 

Kairos Power, LLC; Hermes 2 

AGENCY: Nuclear Regulatory 

Commission. 

ACTION: Construction permit 

application; opportunity to request a 

hearing and petition for leave to 

intervene; order imposing procedures. 

SUMMARY: The U.S. Nuclear Regulatory 

Commission (NRC) is providing notice 

that an uncontested hearing will be held 

on the Kairos Power, LLC (Kairos) 

construction permit application that 

proposes the construction of a test 

reactor facility, identified as ‘Hermes 2’, 

in Oak Ridge, Tennessee, at a time and 

place to be set in the future by the 

Commission or designated by the 

Atomic Safety and Licensing Board. 

This notice provides the public an 

opportunity to request a hearing and 

petition for leave to intervene (i.e., 

contested hearing) with respect to that 

application. The NRC staff is currently 

conducting a detailed technical review 

of the construction permit application. 

If the NRC issues a construction permit, 

the applicant, Kairos, would be 

authorized to construct its proposed test 

reactor facility in accordance with the 

provisions of the construction permit. 

Because the application contains 

Sensitive Unclassified Non-Safeguards 

Information (SUNSI), an order imposes 

procedures to obtain access to this type 

of information for contention 

preparation. 

DATES: A request for a hearing or 

petitions for leave to intervene must be 

filed by January 22, 2024. Any potential 

party as defined in section 2.4 of title 10 

of the Code of Federal Regulations (10 

CFR) who believes access to SUNSI is 

necessary to respond to this notice must 

request document access by December 

4, 2023. 

ADDRESSES: Please refer to Docket ID 

NRC–2023–0138 when contacting the 

NRC about the availability of 

information for this action. You may 

obtain publicly available information 

related to this action by any of the 

following methods: 

• Federal Rulemaking Website: Go to 

https://www.regulations.gov and search 

for Docket ID NRC–2023–0138. Address 

questions about Docket IDs in 

Regulations.gov to Stacy Schumann; 

telephone: 301–415–0624; email: 

Stacy.Schumann@nrc.gov. For technical 

questions, contact the individual listed 

in the FOR FURTHER INFORMATION

CONTACT section of this document. 

• NRC’s Agencywide Documents 

Access and Management System 

(ADAMS): You may obtain publicly 

available documents online in the 

ADAMS Public Documents collection at 

https://www.nrc.gov/reading-rm/ 

adams.html. To begin the search, select 

‘‘Begin Web-based ADAMS Search.’’ For 

problems with ADAMS, please contact 

the NRC’s Public Document Room (PDR) 

reference staff at 1–800–397–4209, at 

301–415–4737, or by email to 

PDR.Resource@nrc.gov. The ADAMS 

accession number for each document 

referenced (if it is available in ADAMS) 

is provided the first time that it is 

mentioned in this document. 

• NRC’s PDR: The PDR, where you 

may examine and order copies of 

publicly available documents, is open 

by appointment. To make an 

appointment to visit the PDR, please 

send an email to PDR.Resource@nrc.gov 

or call 1–800–397–4209 or 301–415– 

4737, between 8 a.m. and 4 p.m. eastern 

time (ET), Monday through Friday, 

except Federal holidays. 

FOR FURTHER INFORMATION CONTACT: 

Michael Orenak, Office of Nuclear 

Reactor Regulation, U.S. Nuclear 

Regulatory Commission, Washington, 

DC 20555–0001; telephone: 301–415– 

3229; email: Michael.Orenak@nrc.gov. 

SUPPLEMENTARY INFORMATION: 

I. Introduction 

On July 14, 2023, Kairos Power LLC 

(Kairos) submitted, pursuant to 10 CFR 

part 50, ‘‘Domestic Licensing of 

Production and Utilization Facilities,’’ 

an application (ADAMS Package 

Accession No. ML23195A121) for a 

construction permit for the ‘Hermes 2’ 

test reactor facility (a ‘‘testing facility’’ 

as defined in 10 CFR 50.2), that would 

consist of two fluoride salt-cooled test 


khammond on DSKJM1Z7X2PROD with NOTICES