LAw OFFICES

GAROFALO GOERLICH HAINBACH PC

1200 NEW HMIPSHIRE AVENUE NW SUITE 590

WASH1NGlON DC 20036.6802

,.-VICTOR H. S~lInl

February 4,2015

VIA ELECTRONIC SUBMISSION

Ms. Barbara Hairston

Supervisory Dockets Officer

U.S. Department of Transportation

1200 New Jersey Avenue, S.E.

Washington, D.C. 20590

Re: DOT OST-1998-3304 - Family Assistance Plans

Dear Ms. Hairston:

On behalf of TAG Aviation (UK) Limited, attached please find a copy of its Family

Assistance Plan as required by the Vision J OO-Centuryof Aviation Reauthorization Act. I am

also submitting the Family Assistance Plan to the NTSB.

If you have any questions regarding TAG's Family Assistance Plan, please feel free to

contact the undersigned.

Sin:er)Y

W~~

Victor H. Smith

Counsel/or TAG Aviation (UK) Limited.

Enclosure
TAG Aviation Family Assistance Plan 

TAG AVIATION FAMILY ASSISTANCE PLAN 

This Family Assistance Plan is submitted in compliance with the Vision 1 00-Century of 

Aviation Reauthorization Act. In this plan, TAG Aviation uses the organized procedures 

that have been put into place to best meet the needs of customers and families as outlined 

in the Vision 1 00-Century of Aviation Reauthorization Act. 

TAG Aviation's plan to assist those affected by an aviation disaster is part of a larger 

organized effort which includes the National Transportation Safety Board and many other 

government agencies to provide the highest level of support to survivors and family 

members. TAG Aviation has contracted with Kenyon International Emergency Services 

("Kenyon") to assist with implementing this Family Assistance Plan. 

1. After an aviation disaster involving a TAG Aviation aircraft, TAG Aviation will 

publicize a reliable toll-free telephone number and will provide staff to handle 

calls from the families of the passengers. TAG Aviation has contracted with 

Kenyon to provide services in support of Call Center requirements. 

a) TAG Aviation will immediately notify Kenyon when an accident has 

occurred. 

b) Kenyon will activate a toll-free telephone number that will be designated 

specifically for public inquiries regarding the accident. 

c) Upon activation, Kenyon will: 

1) Advise call center personnel that the toll-free number has been 

activated and to prepare to begin answering telephone calls. 

2) Advise TAG Aviation that the toll-free number has been activated 

and is ready for publication to the media. 

2. TAG Aviation will notify the families of the passengers prior to any public notice 

of the names of the passengers; either by utilizing the services of the 

organization designated for the accident under 49 U.S.C. § 1136(a)(2) or the 

services of other suitably trained individuals under Vision 100 - Century of 

Aviation Reauthorization Act (P.S. 108-176, 117 Stat. 2490). TAG Aviation has 

contracted with Kenyon to provide services in support of notification 

requirements. 

a) As each name on the manifest if verified, the passenger's name will be 

assigned to a trained team member who is responsible for notifying the 

family. 
TAG Aviation Family Assistance Plan 

b) Sources of information team members may use to obtain family member 

contact information include: 

1) TAG Aviation booking information 

2) Travel agency phone numbers 

3) Inbound phone calls 

4) Passport information 

3. TAG Aviation will provide notification to the family of a passenger as soon as 

TAG Aviation has verified that the passenger was aboard the aircraft (whether or not the 

names of all of the passengers have been verified) and to the extent practicable in person. 

4. TAG Aviation will provide to the Office of Transportation Disaster Assistance 

designated for the accident under 49 U .S.C. § 1136( a)(l) and to the 

organization designated for the accident under 49 U.S.C. § 1136(a)(2), 

immediately upon request, a list (which is based on the best available information 

at the time of the request) of the names of the passengers aboard the aircraft 

(whether or not such names have been verified) and will periodically update the 

list. This list will also be marked "TAG Aviation Internal." 

5. TAG Aviation will consult with the family of each passenger regarding the 

disposition of all remains and personal effects of the passenger within the control 

ofTAG Aviation. 

6. If requested by the family of a passenger, TAG Aviation and/or Kenyon will 

return any possession of the passenger, within the control ofT AG Aviation, to the 

family unless the possession is needed for the accident investigation or any 

criminal investigation. 

7. TAG Aviation will retain any unclaimed possession of a passenger, within the 

control ofT AG Aviation, for at least 18 months. TAG Aviation has contracted 

with Kenyon to provide this service. 

8. TAG Aviation, or Kenyon on behalf of TAG Aviation, will consult with the 

family of each passenger about construction by TAG Aviation of any monument 

to the passengers, including any inscription on the monument. 

9. The treatment of families of non-revenue passengers (and any other victim of the 

accident) will be the same as the treatment of the families of revenue passengers. 

2 
TAG Aviation Family Assistance Plan 

10. TAG Aviation will work with any organization designated under 49 U .S.C. § 

1136(a)(2) on an ongoing basis to ensure the families of passengers receive an 

appropriate level of services and assistance following an accident. 

11. TAG Aviation will provide reasonable compensation to any organization 

designated under 49 U.S.C. § 1136(a)(2) for services provided to or on behalf of 

TAG Aviation by that organization. 

12. TAG Aviation will assist the family of a passenger in traveling to the location of 

the accident and provide for the physical care of the family while the family is 

staying at such location. 

13. TAG Aviation will commit sufficient resources to carry out our Family 

Assistance Plan. 

14. Upon request of the family of a passenger, TAG Aviation will inform the family 

of whether the passenger's name appeared on a preliminary passenger manifest 

for the flight involved in the accident. 

15. TAG Aviation will provide adequate training to the employees and agents of TAG 

Aviation to meet the needs of survivors and family members following an 

accident. 

16. In the event that TAG Aviation volunteers assistance to United States citizens 

within the United Sates with respect to an aircraft accident outside the United 

States involving major loss of life, TAG Aviation will consult with the National 

Transportation Safety Board and the Department of State on the provision of the 

assistance. 

17. In the event that TAG Aviation is involved in an accident that results in 

significant damage to a man-made structure of other property on the ground, TAG 

Aviation will promptly provide notice, in writing, to the owner of the structure or 

other property about liability for any property damage and means for obtaining 

compensation. The written notice shall advise an owner to contact the insurer of 

the property as the authoritative source for information about coverage and 

compensation, to not rely on unofficial information offered by foreign air carrier 

representatives about compensation by the foreign air carrier for accident site 

property damage, and to obtain photographic or other detailed evidence of 

property damage as soon as possible after the accident, consistent with restriction 

on access to the accident site. 

18. In the event an accident occurs involving TAG Aviation and which the NTSB 

conducts a public hearing or comparable proceeding at a location greater than 80 

miles from the accident site, TAG Aviation will ensure that proceedings will be 

available simultaneously by electronic means at a location open to the public at 

3 
TAG Aviation Family Assistance Plan 

both the origin city and destination city of the TAG Aviation flight if both are 

located in the United States. 

4