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# GAROFALO GOERLICH HAINBACH PC 1200 NEW HMIPSHIRE AVENUE NW SUITE 590 WASH1NGlON DC 20036.6802 ,.-VICTOR H. S~lInl

February 4,2015

VIA ELECTRONIC SUBMISSION Ms. Barbara Hairston Supervisory Dockets Officer U.S. Department of Transportation 1200 New Jersey Avenue, S.E. Washington, D.C. 20590 Re: DOT OST-1998-3304 - Family Assistance Plans Dear Ms. Hairston: On behalf of TAG Aviation (UK) Limited, attached please find a copy of its Family Assistance Plan as required by the Vision JOO-Centuryof Aviation Reauthorization Act. I am also submitting the Family Assistance Plan to the NTSB. If you have any questions regarding TAG's Family Assistance Plan, please feel free to contact the undersigned. Sin:er)Y



# W~~ Victor H. Smith Counsel/or TAG Aviation (UK) Limited. EnclosureTAGAviationFamilyAssistance Plan



### TAG AVIATION FAMILY ASSISTANCE PLAN

This Family Assistance Plan is submitted in compliance with the Vision 1 00-Century of Aviation Reauthorization Act. In this plan, TAG Aviation uses the organizedprocedures thathave beenput into place to best meet the needs ofcustomers and families as outlined in the Vision 1 00-Century ofAviationReauthorization Act. TAG Aviation's plan to assist those affected by an aviation disaster is part of a larger organized effortwhich includesthe National Transportation Safety Board and many other government agencies to provide the highest level of support to survivors and family members. TAG Aviation has contracted with Kenyon International Emergency Services ("Kenyon") to assistwith implementingthis FamilyAssistance Plan. 1. After an aviation disaster involving a TAG Aviation aircraft, TAG Aviation will publicize a reliable toll-free telephone number and will provide staff to handle calls from the families of the passengers. TAG Aviation has contracted with Kenyonto provide services in support ofCall Centerrequirements. a) TAG Aviation will immediately notify Kenyon when an accident has occurred. b) Kenyon will activate a toll-free telephone number that will be designated specifically for public inquiriesregardingthe accident. c) Upon activation, Kenyon will: 1) Advise call centerpersonnelthatthe toll-free numberhas been activated andto prepare to begin answeringtelephone calls. 2) Advise TAG Aviation that the toll-free number has been activated and is ready for publicationto the media. 2. TAGAviation will notify the families ofthe passengers priorto any public notice ofthe names of the passengers; either by utilizing the services of the organization designated for the accident under 49 U.S.C. § 1136(a)(2) or the services of other suitably trained individuals under Vision 100

- Century of Aviation Reauthorization Act (P.S. 108-176, 117 Stat. 2490). TAG Aviation has contracted with Kenyon to provide services in support of notification requirements. a) As eachname onthe manifestifverified, the passenger'sname will be assigned to a trainedteammemberwho is responsible for notifying the family.

### TAGAviation Family Assistance Plan

b) Sources ofinformationteammembers mayuseto obtain family member contact information include: 1) TAG Aviation bookinginformation 2) Travel agencyphone numbers 3) Inboundphone calls 4) Passport information 3. TAG Aviation will provide notification to the family ofa passenger as soon as TAG Aviation has verified that the passenger was aboard the aircraft (whether or not the names ofall ofthe passengershavebeenverified) and to the extentpracticable in person. 4. TAG Aviation will provide to the Office of Transportation Disaster Assistance designated for the accident under 49 U.S.C. § 1136(a)(l) and to the organization designated for the accident under 49 U.S.C. § 1136(a)(2), immediately upon request, a list (which is based on the best available information at the time of the request) of the names of the passengers aboard the aircraft (whether or not such names have been verified) and will periodically update the list. This list will also be marked "TAGAviation Internal." 5. TAG Aviation will consult with the family of each passenger regarding the disposition ofall remains and personal effects ofthe passenger within the control ofTAGAviation. 6. If requested by the family of a passenger, TAG Aviation and/or Kenyon will return any possession ofthe passenger, within the control ofT AG Aviation, to the family unless the possession is needed for the accident investigation or any criminal investigation. 7. TAG Aviation will retain any unclaimed possession of a passenger, within the control ofT AG Aviation, for at least 18 months. TAG Aviation has contracted with Kenyon to provide this service. 8. TAG Aviation, or Kenyon on behalf of TAG Aviation, will consult with the family ofeach passenger about construction by TAG Aviation ofany monument to the passengers, including any inscription onthe monument. 9. The treatment offamilies ofnon-revenue passengers (and any other victim ofthe accident) will be the same as the treatment ofthe families ofrevenue passengers.

2TAGAviation FamilyAssistance Plan

10. TAG Aviation will work with any organization designated under 49 U.S.C. § 1136(a)(2) on an ongoing basis to ensure the families ofpassengers receive an appropriate level ofservices and assistance following an accident. 11. TAG Aviation will provide reasonable compensation to any organization designated under 49 U.S.C. § 1136(a)(2) for services provided to or on behalfof TAGAviationbythat organization. 12. TAG Aviation will assist the family ofa passenger in traveling to the location of the accident and provide for the physical care of the family while the family is staying at such location. 13. TAG Aviation will commit sufficient resources to carry out our Family Assistance Plan. 14. Upon request ofthe family ofa passenger, TAG Aviation will inform the family ofwhether the passenger's name appeared on a preliminary passenger manifest for the flight involved in the accident. 15. TAGAviation will provide adequate trainingtothe employees and agents ofTAG Aviation to meet the needs of survivors and family members following an accident. 16. In the event that TAG Aviation volunteers assistance to United States citizens within the United Sates with respect to an aircraft accident outside the United States involving major loss oflife, TAG Aviation will consult with the National Transportation Safety Board and the Department ofState on the provision ofthe assistance. 17. In the event that TAG Aviation is involved in an accident that results in significant damage to a man-made structure ofotherproperty onthe ground, TAG Aviation will promptly provide notice, in writing, to the owner ofthe structure or other property about liability for any property damage and means for obtaining compensation. The written notice shall advise an owner to contact the insurer of the property as the authoritative source for information about coverage and compensation, to not rely on unofficial information offered by foreign air carrier representatives about compensation by the foreign air carrier for accident site property damage, and to obtain photographic or other detailed evidence of property damage as soon as possible after the accident, consistent with restriction onaccess to the accident site. 18. In the event an accident occurs involving TAG Aviation and which the NTSB conducts a public hearing or comparable proceeding at a location greater than 80 miles from the accident site, TAG Aviation will ensure that proceedings will be available simultaneously by electronic means at a location open to the public at



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### TAGAviationFamilyAssistancePlan

both the origin city and destination city ofthe TAG Aviation flight ifboth are located in the United States.



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