24508 Federal Register / Vol. 77, No. 79 / Tuesday, April 24, 2012 / Notices 

and Strategy, 20 Massachusetts Avenue, 

Washington, DC 20529, (202) 272–1470. 

Dated: April 18, 2012. 

Laura Dawkins, 

Acting Chief Regulatory Coordinator, 

Regulatory Coordination Division, Office of 

Policy and Strategy, U.S. Citizenship and 

Immigration Services, Department of 

Homeland Security. 

[FR Doc. 2012–9784 Filed 4–23–12; 8:45 am] 

BILLING CODE 9111–97–P 

DEPARTMENT OF HOUSING AND 

URBAN DEVELOPMENT 

[Docket No. FR–5603–N–31] 

Notice of Submission of Proposed 

Information Collection to OMB 

Community Development Block Grant 

(CDBG) Entitlement Program 

AGENCY: Office of the Chief Information 

Officer, HUD. 

ACTION: Notice. 

SUMMARY: The proposed information 

collection requirement described below 

has been submitted to the Office of 

Management and Budget (OMB) for 

review, as required by the Paperwork 

Reduction Act. The Department is 

soliciting public comments on the 

subject proposal. 

The closeout instructions apply to 

Community Development Block Grant 

(CDBG) programs (State CDBG Program, 

CDBG Disaster Recovery Supplemental 

Funding, CDBG–Recovery Act (CDBG– 

R)) and Neighborhood Stabilization 

Programs (NSP) 1, 2, & 3. Section 

570.509 of the CDBG regulations 

contains the grant closeout criteria for 

Entitlement jurisdictions when HUD 

determines, in consultation with the 

recipients that a grant can be closed. 

The State CDBG program does not have 

a regulatory requirement for closeouts 

but has relied on administrative 

guidance. This is also true for the NSP, 

CDBG Disaster Recovery and CDBG–R 

funding approval form. The proposed 

frequency of the response to the 

collection of information is annual to 

initiate the grant closeout reporting and 

submission of the funding approval 

agreement. The total annual reporting 

for grant closeout is estimated at 

2399.34 hours for 1,621 grant recipients. 

The annual submission of the HUD 7082 

funding approval form is estimated at 

364 hours for 1,456 grant recipients. 

DATES: Comments Due Date: May 24, 

2012. 

ADDRESSES: Interested persons are 

invited to submit comments regarding 

this proposal. Comments should refer to 

the proposal by name and/or OMB 

approval Number (2506–0077) and 

should be sent to: HUD Desk Officer, 

Office of Management and Budget, New 

Executive Office Building, Washington, 

DC 20503; 

fax: 202–395–5806. Email: 

OIRA_Submission@omb.eop.gov fax: 

202–395–5806. 

FOR FURTHER INFORMATION CONTACT: 

Colette Pollard, Reports Management 

Officer, QDAM, Department of Housing 

and Urban Development, 451 Seventh 

Street SW., Washington, DC 20410; 

email Colette Pollard at 

Colette.Pollard@hud.gov or telephone 

(202) 402–3400. This is not a toll-free 

number. Copies of available documents 

submitted to OMB may be obtained 

from Ms. Pollard. 

SUPPLEMENTARY INFORMATION: This 

notice informs the public that the 

Department of Housing and Urban 

Development has submitted to OMB a 

request for approval of the information 

collection described below. This notice 

is soliciting comments from members of 

the public and affecting agencies 

concerning the proposed collection of 

information to: (1) Evaluate whether the 

proposed collection of information is 

necessary for the proper performance of 

the functions of the agency, including 

whether the information will have 

practical utility; (2) Evaluate the 

accuracy of the agency’s estimate of the 

burden of the proposed collection of 

information; (3) Enhance the quality, 

utility, and clarity of the information to 

be collected; and (4) Minimize the 

burden of the collection of information 

on those who are to respond; including 

through the use of appropriate 

automated collection techniques or 

other forms of information technology, 

e.g., permitting electronic submission of 

responses. 

This notice also lists the following 

information: 

Title of Proposal: Community 

Development Block Grant (CDBG) 

Entitlement Program. 

OMB Approval Number: 2506–0077. 

Form Numbers: None. 

Description of the Need for the 

Information and Its Proposed Use: 

The closeout instructions apply to 

Community Development Block Grant 

(CDBG) programs (State CDBG Program, 

CDBG Disaster Recovery Supplemental 

Funding, CDBG–Recovery Act (CDBG– 

R)) and Neighborhood Stabilization 

Programs (NSP) 1, 2, & 3. Section 

570.509 of the CDBG regulations 

contains the grant closeout criteria for 

Entitlement jurisdictions when HUD 

determines, in consultation with the 

recipients that a grant can be closed. 

The State CDBG program does not have 

a regulatory requirement for closeouts 

but has relied on administrative 

guidance. This is also true for the NSP, 

CDBG Disaster Recovery and CDBG–R 

funding approval form. The proposed 

frequency of the response to the 

collection of information is annual to 

initiate the grant closeout reporting and 

submission of the funding approval 

agreement. The total annual reporting 

for grant closeout is estimated at 

2399.34 hours for 1,621 grant recipients. 

The annual submission of the HUD 7082 

funding approval form is estimated at 

364 hours for 1,456 grant recipients 

Number of 

respondents 

Annual 

responses × Hours per response = Burden hours 

Reporting Burden .............................................................................. 1,145 4 116.55 533,799 

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Federal Register / Vol. 77, No. 79 / Tuesday, April 24, 2012 / Notices 24509 

Total Estimated Burden Hours: 

533,799. 

Status: This is an extension of a 

currently approved collection. 

Authority: Section 3507 of the Paperwork 

Reduction Act of 1995, 44 U.S.C. 35, as 

amended. 

Dated: April 17, 2012. 

Colette Pollard, 

Department Reports Management Officer, 

Office of the Chief Information Officer. 

[FR Doc. 2012–9858 Filed 4–23–12; 8:45 am] 

BILLING CODE 4210–67–P 

DEPARTMENT OF HOUSING AND 

URBAN DEVELOPMENT 

[Docket No. FR–5603–N–30] 

Notice of Proposed Information 

Collection for Public Comment 

Emergency Comment Request; Single 

Family Customer Satisfaction Survey 

AGENCY: Office of the Assistant 

Secretary for Housing, HUD. 

ACTION: Notice of proposed information 

collection. 

SUMMARY: The proposed information 

collection requirement described below 

has been submitted to the Office of 

Management and Budget (OMB) for 

emergency review and approval, as 

required by the Paperwork Reduction 

Act. The Department is soliciting public 

comments on the subject proposal. 

DATES: Comments Due Date: May 1, 

2012. 

ADDRESSES: Interested persons are 

invited to submit comments regarding 

this proposal. Comments must be 

received within seven (7) days from the 

date of this Notice. Comments should 

refer to the proposal by name/or OMB 

approval number) and should be sent to: 

HUD Desk Officer, Office of 

Management and Budget, New 

Executive Office Building, Washington, 

DC 20503; email: OIRA 

Submission@omb.epo.gov; fax: 202– 

395–6974. 

FOR FURTHER INFORMATION CONTACT: 

David Dwyer, Housing Program Officer, 

Office of Single Family Housing, 

Department of Housing and Urban 

Development, 600 East Broad Street, 

Richmond, VA 23219; telephone (804) 

822–4819 (this is not a toll free number) 

for copies of the proposed forms and 

other available information. 

SUPPLEMENTARY INFORMATION: This 

Notice informs the public that the U.S. 

Department of Housing and Urban 

Development (HUD) has submitted to 

OMB, for emergency processing, an 

information collection package with 

respect to the collection of information 

for the Single Family customer 

satisfaction survey. 

This Notice is soliciting comments 

from members of the public and affected 

agencies concerning the proposed 

collection of information to: (1) Evaluate 

whether the proposed collection is 

necessary for the proper performance of 

the functions of the agency, including 

whether the information will have 

practical utility; (2) Evaluate the 

accuracy of the agency’s estimate of the 

burden of the proposed collection of 

information; (3) Enhance the quality, 

utility, and clarity of the information to 

be collected; and (4) Minimize the 

burden of the collection of information 

on those who are to respond; including 

the use of appropriate automated 

collection techniques or other forms of 

information technology, e.g., permitting 

electronic submission of responses. 

This Notice also lists the following 

information: 

Title of Proposal: Single Family 

Customer Satisfaction Survey. 

Description of Information Collection: 

This information collection consists of a 

survey of users of the Department’s 

Federal Housing Administration (FHA) 

primary contact center. It is designed to 

determine whether the Department is 

appropriately and adequately serving 

their needs. It follows HUD’s 

commitment to use surveys to measure 

performance and changes in 

performance. 

In addition to the importance HUD 

management places on the information 

provided by customers, the Federal 

Government mandates collecting this 

information through Executive Order 

(EO) 12862. This EO mandates that 

agencies survey their customers to 

identify the kind and quality of services 

they want their level of satisfaction with 

existing services. 

FHA operates a contact center 

designed to provide program guidelines, 

insurance processing information, and 

consumer information. In order to 

evaluate the level of service that is 

provided to HUD/FHA clients the 

agency contact center management team 

requires the input of its clients on the 

performance of the customer service 

operation. This operation includes the 

contracted contact center agents, agency 

staff that support them, as well as the 

contact center self-service option 

available via a web-based frequently 

asked questions (FAQ) site. The survey 

includes three separate survey types: 

• Internal Resolution: A five question 

survey to determine satisfaction with 

questions that required escalation from 

FHA Resource Center contract staff to 

agency staff for resolution. 

• Escalated Resolution: A five 

question survey to determine 

satisfaction with questions that were 

resolved by contracted FHA Resource 

Center staff. 

• Self-Service Resolution: A four 

question survey to determine 

satisfaction with questions resolved via 

the FHA Resource Center self-service 

internet site. 

OMB control number: 2535–0116. 

Agency Form Numbers: N/A. 

Members of Affected Public: Private 

sector, general public, small businesses 

and other for profits. 

Estimation of the total numbers of 

hours needed to prepare the information 

collection including number of 

respondents, frequency of responses, 

and hours of response: 

The charts below summarize the 

sampling frames, survey samples and 

projected number of respondents for 

each survey type. The estimated 

response rates were derived from testing 

of the survey instruments. Exhibit 2 

shows the estimated burden per 

respondent and for the project overall. 

Respondent group 

Respondent 

universe 

(annual volume of 

resource center 

users) 

Survey sample 

(3% of users) 

Estimated 

response rate 

Projected number 

of completed 

surveys 

Escalated Resolution ............................................................... 239,341 7,180 0.30 2,154 

Internal Resolution ................................................................... 603,409 18,102 0.30 5,431 

Self Service Resolution ........................................................... 34,420 1,033 0.30 310 

Total .................................................................................. 877,170 .............................. .............................. 7,895 

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