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November 28, 2011

BY ELECTRONIC SUBMISSION

Docket DOT-OST-1998-3304

Docket Operations Facility

U.S. Department of Transportation

West Building Ground Floor, Room W12-140

1200 New Jersey Avenue, S.E.

Washington, D.C. 20590

BY OVERNIGHT DELIVERY

Erik Grosof

Office of Transportation Disaster Assistance

National Transportation Safety Board

490 L’Enfant Plaza East, S.W.

Washington, D.C. 20594

Re: Plan to Address the Needs of Families of Passengers Involved in Aircraft Accidents --

Submission of Plan for Tyrolean Jet Service Nfg. GmbH & Co KG t/a Tyrolean Jet Services

Ladies and Gentlemen:

Pursuant to 49 U.S.C. § 41313 and DOT’s Notice dated January 20, 2004, Tyrolean Jet Service Nfg.

GmbH & Co KG t/a Tyrolean Jet Services (“Tyrolean Jet Services”) hereby submits its plan to address

the needs of families of passengers involved in accidents within the United States that involve aircraft

under the operational control of Tyrolean Jet Services (“Plan”). The enclosed Plan describes

procedures that comply with the requirements of the Foreign Air Carrier Family Support Act of 1997, as

amended by the Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (AIR-21) and

the Vision 100-Century of Aviation Reauthorization Act.

Tyrolean Jet Services’ Operations Control Center may be reached 24 hours per day at the following

telephone number: (deleted from DOT version of letter). Please also feel free to

contact the undersigned if you have any questions concerning Tyrolean Jet Services’ operations or the

procedures described in the enclosed Plan.

Sincerely,

Sheryl Israel

Counsel for

Tyrolean Jet Service Nfg. GmbH & Co KG

Enclosure
SQMSM CHAPTER 16

EMERGENCY RESPONSE PLAN – FAMILY

ASSISTANCE PLAN

01 OCTOBER 2011 16 – 06 – 1

16-06 Tyrolean Jet Services - U.S. Family Assistance Plan

Tyrolean Jet Service Nfg. GmbH & Co KG (“Tyrolean Jet Services” or “TJS”) has adopted the

following plan to address the needs of families of passengers involved in accidents in the

United States involving aircraft operated by Tyrolean Jet Services (“Family Assistance Plan”),

as required by Title 49 of the United States Code, Section 41313. The provisions and

procedures of this Plan have been incorporated into Tyrolean Jet Services’ comprehensive

crisis management policy outlined in its Emergency Response Plan (“ERP”) Handbook,

which integrates family assistance and emergency response procedures for TJS employees

and contractors to follow in response to crisis situations associated with TJS operations.

The purpose of this Family Assistance Plan is to ensure that organized procedures are

followed and suitable efforts are made to provide thorough assistance and support for family

members of victims and survivors affected by an aviation disaster within the United States

involving an aircraft operated by Tyrolean Jet Services. Under this Plan, services to families

will be furnished without regard to an onboard individual’s status as a revenue passenger,

non-revenue passenger, or crew member, and without regard to nationality. To facilitate the

family assistance and notification processes, TJS will collect the full names of passengers

who are travelling to and from the United States, as well as the names and telephone

numbers of these passengers’ emergency points of contact.

Tyrolean Jet Services will activate its ERP immediately after one of its aircraft is involved in a

serious or fatal accident and, in the event of an aviation disaster that occurs within the

United States, regardless of its cause or suspected cause, the specific procedures of this

Family Assistance Plan will apply. Tyrolean Jet Services’ activities under this Plan are part

of a larger organized effort to provide the highest level of support to survivors and family

members affected by an aviation disaster, which involves the National Transportation Safety

Board (“NTSB”) and many other governmental agencies.

1. Upon learning of an accident in the United States involving an aircraft under the

control of Tyrolean Jet Services, TJS will publicize a reliable, toll-free telephone

number to accept calls from families of passengers involved in the accident.

Telephone hotline and initial call-centre responsibilities are sub-contracted to

Gemeinsame Auskunftsstelle – Emergency Procedures Information Centre (“GASTEPIC”), located at Munich-Airport.

a) In the event of an accident that involves a significant loss of life, the TJS

Emergency Response Team Leader will immediately request activation of the

GAST/EPIC toll-free hotline and Tyrolean Jet Services Call Centre.

b) GAST/EPIC will activate a toll-free telephone number designated specifically for

public inquiries regarding the accident (which has been reserved and is ready for

prompt activation at any time).

c) Upon activation, the GAST/EPIC supervisors managing the Tyrolean Jet Services

Call Centre will:

 Advise call centre personnel that the toll-free number has been activated and

they should be prepared to begin answering telephone calls.

 Advise the TJS Emergency Response Team Leader the toll-free number has

been activated and is ready for publication to the media.
SQMSM CHAPTER 16

EMERGENCY RESPONSE PLAN – FAMILY

ASSISTANCE PLAN

01 OCTOBER 2011 16 – 06 – 2

2. In the event of an aircraft accident that results in a significant loss of life involving an

aircraft under Tyrolean Jet Services’ control, TJS will notify, in person to the extent

practicable, the families of passengers involved in the accident prior to providing any

public notice of the names of such passengers, either by utilizing the services of the

organization designated for the accident under 49 U.S.C. Section 1136(a)(2) or the

services of other suitably trained individuals.

a) As each name on the manifest is verified, the passenger's name will be assigned

to a trained Emergency Response Team member who is responsible for notifying

the family.

b) Sources of information team members may use to obtain family member contact

information include:

 Emergency contact information collected from the passenger;

 Travel agency phone numbers;

 Inbound phone calls; and

 Passport information.

c) Upon request of the family of a passenger, TJS will inform the family of whether

the passenger's name appeared on a preliminary passenger manifest for the flight

involved in the accident whether or not the name of that person has been verified.

3. In each case, Tyrolean Jet Services will provide notification to family members as

soon as practicable after TJS has verified the identity of each passenger who was

aboard the aircraft, whether or not the names of all the passengers have been

verified.

4. Immediately upon request, Tyrolean Jet Services will provide the NTSB-designated

director of family support services and the organisation designated for the accident

under 49 U.S.C. Section 1136(a)(2) a list (with periodic updates) of the names of the

passengers aboard the aircraft based on the best available information at that time,

whether or not such names have been verified. The list will be marked "Not for Public

Release."

5. Tyrolean Jet Services will consult with the family of each passenger regarding the

disposition of all remains and personal effects of the passenger within its control.

6. If requested by the family of a passenger, Tyrolean Jet Services will return to the

family any possession (regardless of its condition) of the passenger within the control

of TJS unless the possession is needed for the accident investigation or a criminal

investigation.

7. Tyrolean Jet Services will retain any unclaimed possession of a passenger within the

control of TJS for at least 18 months after the date of the accident.

8. Tyrolean Jet Services will consult with the family of each passenger about

construction by TJS of any monument to the passengers, including any inscription on

the monument.

9. In carrying out this Plan, Tyrolean Jet Services will treat the families of non-revenue

passengers (and any other victim of the accident) the same as the families of revenue

passengers.
SQMSM CHAPTER 16

EMERGENCY RESPONSE PLAN – FAMILY

ASSISTANCE PLAN

01 OCTOBER 2011 16 – 06 – 3

10. Tyrolean Jet Services will work with any organization designated under 49 U.S.C.

Section 1136(a)(2) on an ongoing basis to ensure that families of passengers receive

an appropriate level of services and assistance following an accident.

11. Tyrolean Jet Services will provide reasonable compensation to any organization

designated under 49 U.S.C. Section 1136(a)(2) for services and assistance provided

by the organization in response to an aircraft accident within the United States

involving an aircraft under the control of TJS.

12. Tyrolean Jet Services will assist the family of any passenger in travelling to the

location of the accident and will provide for the physical care of the family while the

family is staying at such location.

13. Tyrolean Jet Services will commit sufficient resources to carry out this Family

Assistance Plan.

14. Tyrolean Jet Services will provide adequate training to its employees and agents to

meet the needs of survivors and family members following an accident.

15. In the event that Tyrolean Jet Services volunteers assistance to United States citizens

within the United States with respect to an aircraft accident outside the United States

involving major loss of life, TJS will consult with the NTSB and the Department of

State on the provision of the assistance.

16. In the event that Tyrolean Jet Services is involved in an accident within the

United States that results in significant damage to a man-made structure or other

property on the ground, TJS will promptly provide notice, in writing, to the extent

practicable, directly to the owner of the structure or other property about liability for

any property damage and means for obtaining compensation. The written notice will

advise the owner (a) to contact the insurer of the property as the authoritative source

for information about coverage and compensation, (b) not to rely on unofficial

information offered by TJS representatives about compensation by TJS for accidentsite property damage, and (c) to obtain photographic or other detailed evidence of

property damage as soon as possible after the accident, consistent with restrictions

on access to the accident site.

17. If the NTSB conducts a public hearing or comparable proceeding at a location greater

than 80 miles from the site of an accident involving a flight operated by Tyrolean Jet

Services, TJS will ensure that the proceedings are made available simultaneously by

electronic means at a location open to the public at both the origin city and

destination city of the flight if that city is located in the United States.