United States Department of Agriculture

Agricultural Marketing Service

Federal Grain Inspection Service

Directive 9060.2 May 1, 1997

Distribution: FGIS, OSP, Industry Originating Office: FMD PPMAB

The U.S. Department of Agriculture (USDA) prohibits discrimination in its programs on the basis of race, color, 

national origin, sex, religion, age, disability, political beliefs, and marital or familial status. (Not all prohibited 

bases apply to all programs.) Persons with disabilities who require alternate means for communication of program 

information (Braille, large print, audiotape, etc.) should contact USDA’s TARGET Center at (202) 720-2600 (voice and 

TDD).

To file a complaint, write to the USDA, Office of Civil Rights, Room 326-W, 1400 Independence Avenue, SW, 

Washington, DC 20250-9410, or call (202) 720-5964 (voice and TDD). USDA is an equal employment opportunity 

employer.

IMPLEMENTATION OF THE FGIS-FDA MEMORANDUM OF UNDERSTANDING

Contents

IMPLEMENTATION OF THE FGIS-FDA MEMORANDUM OF UNDERSTANDING ����������������1

1. PURPOSE����������������������������������������������������������������������������������������������������������������������������

2. REPLACEMENT HIGHLIGHTS��������������������������������������������������������������������������������������������

3. POLICY ��������������������������������������������������������������������������������������������������������������������������������

4. REPORTING ACTIONABLE LOTS ��������������������������������������������������������������������������������������

5. ACTION LEVELS FOR GRADED COMMODITIES��������������������������������������������������������������

6. ACTION LEVELS FOR NONGRADED COMMODITIES������������������������������������������������������

7. ACTION LEVELS FOR COMMODITIES AT STORAGE AND WAREHOUSE FACILITIES ��������

Attachment 1 ����������������������������������������������������������������������������������������������������������������������������8

Attachment 2 ��������������������������������������������������������������������������������������������������������������������������12

Attachment 3 ��������������������������������������������������������������������������������������������������������������������������13
FGIS Directive 9060.2 May 1, 1997

Page 2

1. PURPOSE

This directive transmits procedures for implementing the Memorandum of 

Understanding (MOU) between the Federal Grain Inspection Service (FGIS), Grain 

Inspection, Packers and Stockyards Administration, U.S. Department of Agriculture, an

the Food and Drug Administration (FDA), Department of Health and Human Services

2. REPLACEMENT HIGHLIGHTS

The directive supersedes FGIS Program Directive 906.2, Implementation of the

FGISFDA Memorandum of Understanding, dated 2-26-93, and issuance change dated

4-19-96. This directive is updated to reflect organizational changes, new numbering

system, and new format but does not revise policy

3. POLICY

FGIS and FDA have certain mutual objectives in carrying out their respective service 

and regulatory functions. In accordance with the FGIS-FDA MOU (attachment 1), FGI

reports to FDA certain lots of grain, rice, pulses, or food products which are considered

actionable under the Federal Food, Drug, and Cosmetic Act

These are considered actionable when they exceed the action levels and guidelines set

forth by the FDA. See sections 5, 6, and 7 of this directiv

4. REPORTING ACTIONABLE LOTS

a. General. In accordance with the FGIS-FDA MOU, official personnel will repor

lots that exceed action levels as follows:

(1) Officially sampled domestic and export lots.

(2) Auxiliary sample results for officially sampled carriers.

NOTE: Submitted samples are not reported.

If a review inspection (reinspection, retest, appeal, or Board appeal) is performed

on an actionable lot before the original result is reported and the review inspection

result is no longer actionable, it is not necessary to contact FDA regarding either

result

Whenever an actionable lot is reported to FDA and a subsequent review inspection

is completed, the applicant and FDA must be promptly notified of the results.

b. Telephone Reports. After determining that a lot is at or exceeds the action leve

report the results to the applicant for inspection and to the FDA district office

nearest to the location of the lot in question (attachment 3). Telephone calls t

FDA should be made collect only when FTS is not available
FGIS Directive 9060.2 May 1, 1997

Page 3

c. Written Reports. Promptly confirm telephone reports in writing using the guidelines

in attachment 2. Upon request of FDA, the work portion of the sample may

accompany the written report. The inspection certificate shall be forwarded to the 

applicant which serves as the applicant’s written report. Agencies making written

responses to FDA, must forward a copy of their report and a copy of the certificate 

to the appropriate FGIS field office.

5. ACTION LEVELS FOR GRADED COMMODITIES

a. Animal Filth in Wheat, Rye, Rice, and Pulse

(FDA Compliance Policy Guide 7104.03

(1) Bird droppings: two or more droppings per 1,000 grams

(2) Rodent pellets: two or more rodent pellets per 1,000 grams or 9 mg or more 

rodent excreta pellets and/or fragments of rodent excreta pellets per 1,000 

grams

(3) A combination of filth types: one or more bird droppings and one or more

rodent pellets per 1,000 grams

b. Insect Damaged Kernels in Whea

(FDA Compliance Policy Guide 7104.03

Insect damaged kernels: 32 or more kernels per 100 grams

Lots which exceed U.S. Sample grade criteria on a three-stage inspection proce

are considered actionable. (Grain Inspection Handbook, book II, chapter 13

section 13.22

c. Toxic Substances in Grain, Rice, and Pulse

(FDA Compliance Policy Guides 7104.05, 7126.15, and 7126.

(1) Castor beans: two or more per 1,000 grams

(2) Crotalaria seeds: three or more per 1,000 grams

(3) Treated seeds:

(a) Rice and pulses: four or more per 1,000 grams

(b) Grain: 20 or more per 1,000 grams

(4) Aflatoxin: more than 20 ppb.
FGIS Directive 9060.2 May 1, 1997

Page 4

d. Objectionable Odor in Grain, Rice, and Pulses. Lots having an objectionab

foreign odor are considered actionable

e. Deleterious Foreign Matte

(FDA Compliance Policy Guides 7114.15, 7120.2

(1) Grain:

(a) Metal fragments: two or more in the lot as a whole or in the original 

sample

(b) Glass fragments: two or more in the lot as a whole or in the original 

sample

(2) Rice and Pulses:

(a) Metal fragments: one or more in the lot as a whole or in the original

sample

(b) Glass fragments: one or more in the lot as a whole or in the original

sample

(c) Stones:

1 All rice except rough rice: more than 0.1 percent by weigh

2 Pulses: more than 0.3 percent by weigh

1

f. Insects and Insect Filth in Rice and Pulse

(FDA Compliance Policy Guides 7114.05 and 7114.1

A determination of U.S. Sample grade or of meeting the requirements for 

Sample grade on account of live or dead insects, insect webbing, or insect refuse

g. Distinctly Low Quality (Grain and Rice). A determination of the special gra

Distinctly Low Quality (DLQ)

h. Other Defect

(FDA Compliance Policy Guide 7104.08

The application of any additive not approved by FDA. For further information o

additives, see the Grain Inspection Handbook, Book IV, chapter 3. If a questio

arises about an additive, contact the local FDA office for a ruling.

______________

1

 Lots in consumer size packages which contain sharp and jagged rocks, even if the

amount of these rocks is below the limit in the USDA grade, are actionable
FGIS Directive 9060.2 May 1, 1997

Page 5

6. ACTION LEVELS FOR NONGRADED COMMODITIES

a. Wheat Flour (All Types Except Durum

(FDA Compliance Policy Guide 7104.06

(1) Insect fragments: 75 or more in 50 grams

(2) Whole insects and/or larvae: two or more in 50 grams

(3) Rodent hairs: one or more in 50 grams

(4) Rodent excreta fragments: two or more in 50 grams

b. Macaroni and Noodle Products, Durum, and Farin

(FDA Compliance Policy Guide 7102.06

(1) Insect fragments: 225 or more in 225 grams; or, 50 or more in 50 grams

(2) Whole insects and/or larvae: two or more in 50 grams

(3) Rodent hairs: two or more in 50 grams

(4) Rodent excreta fragments: two or more in 50 grams

c. All Corn Meal and Grits, Oat Products, Sorghum Products, Soy-Fortified Rice

and Corn-Soy Blend

(FDA Compliance Policy Guide 7102.02

(1) Insect fragments: 50 or more in 50 grams

(2) Whole insects and/or larvae: one or more in 50 grams

(3) odent hairs: two or more in 50 grams

d. Bulgur and Soy-Fortified Bulgur, Wheat Soy Blent, and Sweetened Wheat So

Blend

(1) Insect fragments: 50 or more in 50 grams

(2) Whole insects and/or larvae: five or more in 50 grams.

(3) Rodent hairs: three or more in 50 grams

(4) Rodent excreta fragments: two or more in 50 grams
FGIS Directive 9060.2 May 1, 1997

Page 6

7. ACTION LEVELS FOR COMMODITIES AT STORAGE AND WAREHOUSE FACILITIES

The following action levels apply to rice, pulses, and processed products stored at

warehouses. (FDA Compliance Policy Guide 7103.0

a. Rodent Contamination

(1) If the storage facility has any live rodents, and:

(a) Three or more bags in the lot are rodent gnawed; or

(b) Five or more bags in the lot bear either rodent urine stains or least

1/4 inch in diameter or two or more rodent pellets; or

(c) The food in one or more containers in the lot contains rodentgnawed

material or rodent excreta or urine

(2) If the storage facility does not have any live rodents, but:

(a) Two or more bags are rodent gnawed and at least five bags bear

either rodent urine stains at least 1/4 inch in diameter or two or more 

rodent pellets; or

(b) The food in one or more bags in the lot contains rodent-gnawed material

or rodent excreta or urine, and five or more bags bear either rodent urine 

stains at least 1/4 inch in diameter or two or more rodent pellets

b. Insect Contaminatio

(1) External infestation only. The product is in cloth or burlap bags and two or

more live insects are present on at least five of the containers.

(2) External and internal infestation. The product contains one live insect in each

of two or more immediate containers; or one dead insect in each of three 

or more immediate containers; or three or more live or dead insects in one 

immediate container and similar live or dead insects are present on or in the 

immediate proximity of the lot

(3) Internal infestation only

(a) The product contains one or more live insects in each of three or

more immediate containers

(b) The product contains two or more dead whole insects in at least

five of the immediate containers.
FGIS Directive 9060.2 May 1, 1997

Page 7

c. Bird Contamination. If the product is in permeable containers (paper, cloth, burlap

etc.)

(1) The product contains bird excreta in one or more containers

(2) Bird excreta is present on the exteriors of five or more of the containers, and 

the product contains bird excreta in one bag

/S/David Orr

David Orr, Acting Director

Field Management Division

Attachments
FGIS Directive 9060.2 May 1, 1997

Page 8

Attachment 1

MEMORANDUM OF UNDERSTANDING

Between The

FEDERAL GRAIN INSPECTION SERVICE

U.S. DEPARTMENT OF AGRICULTU

And The

FOOD AND DRUG ADMINISTRATION

DEPARTMENT OF HEALTH AND HUMAN SERVICES

1. PURPOS

This agreement sets forth the working arrangements between the Federal Grain Inspection

Service (FGIS) and the Food and Drug Administration (FDA) regarding their respective

responsibilities in the inspection and standardization of grain, rice, pulses, and food products. *

II. BACKGROUN

This Memorandum of Understanding revises and replaces the Memorandum of Agreement

on this subject which went into effect on April 15, 1980

III. STATUTES RELATING TO THE AGREEMEN

A. The Food and Drug Administration of the Department of Health and Human Service

enforces the Federal Food, Drug, and Cosmetic Act (21 U.S.C. 301 et seq.) (the act)

fulfilling its responsibilities under the act, FDA insures that foods, including animal feed, are 

safe and wholesome and are labeled in a truthful, nonmisleading manner. FDA accomplishes

this in part, by inspecting facilities that process, hold, and distribute grain, rice, pulses, and 

similar food. FDA also examines samples of inspected food to determine whether the food is

adulterated or misbranded within the meaning of the act. FDA also promulgates, under the

act, standards of identity, quality, and fill of container for food products.

B. The Federal Grain Inspection Service of the U.S. Department of Agriculture und

the authority of (1) the U.S. Grain Standards Act (7 U.S.C. 71 et seq.) and the regula

thereunder (7 CFR Part 800 through 810), and (2) the Agricultural Marketing Act of 1946 (7 

U.S.C. 1621 et seq.) and the regulations thereunder (7 CFR Part 68), performs volunt

and mandatory inspection and weighing services designed to aid in the efficient marketing 

of agricultural products. These services include developing specifications and standards; 

furnishing inspection, grading, and weighing services; and issuing certificates of quantity, 

quality, and condition of producers, processors, shippers, buyers, and other interested 

parties. An FGIS certificate provides reliable commercial information concerning the quantity, 

quality, and condition of agricultural products

________________

 * This agreement applies only to those commodities assigned to FGIS by the Secretary of

Agriculture
FGIS Directive 9060.2 May 1, 1997

Page 9

IV. SUBSTANCE OF AGREEMEN

A. When performing functions under the act that relate to agricultural products, persons,

and facilities that are also subject to the laws and regulations administered by FGIS, FDA 

will:

1. During FDA inspection of a facility that processes, packs, or holds agricultural

products, request the FGIS inspector or FGIS licensee stationed at a facility, to accompany 

the FDA inspector during the inspection. The FDA inspector will discuss with the FGIS

inspector or FGIS licensee any conditions that the FDA inspector believes may result in 

violations of the act

2. Request FGIS to furnish information concerning quality determinations of specific 

lots of products against which FDA has taken or may take action. When involved in such an

action FDA will consider the results of official FGIS inspection certificates and other available 

data provided the information is relevant to the current condition of the product and the 

nature of the violation charged

When an FDA action is to be based on an analysis by FGIS or an FGIS licensee and 

FDA has not received the results of an appeal analysis, FDA through its appropriate field 

office willbcontact the designated FGIS field liaison person (see IV.B.4.), confirm that an 

appeal analysis is being conducted and request an oral report of the results of the analysis 

as soon as possible

3. Notify FGIS concerning details of objectionable conditions found by FDA to exist i

processing plants, packing plants, grain elevators, or any other facilities where FGIS provides

official services.

4. Notify FGIS of the criteria FDA uses to determine whether FDA should consider a

action under the act against an agricultural product. Notification will ensure that FGIS does 

not classify an objectionable commodity as acceptable

5. Upon request of FGIS, review for possible conflict with the misbranding provisions of

the act the following: labels, legends, stamps, and other marks on products that are packed 

under the various official services.

B. When performing functions under the laws and regulations administered by FGIS tha

relate to agricultural products, persons, and facilities that are also subject to the act, FGIS 

will:

1. Promptly notify FDA of the facilities that are subject to withdrawal or suspension o

service, termination of contract, or denial of official FGIS services because of insanitary

conditions or other processing deficiencies.

2. Investigate any report from FDA that a processor, packer, merchandiser, or facilit

operator using official FGIS services has not corrected objectionable conditions found by 

FDA. Upon completion of this investigation, FGIS will initiate appropriate action and notify

FDA of the action taken
FGIS Directive 9060.2 May 1, 1997

Page 10

3. Refuse to inspect products which have been seized by FDA or which are known to be

involved in formal FDA actions. This does not preclude official reinspection of authorized 

samples if the FDA action involves products which have been officially inspected. 

4. Promptly report to FDA the results of any inspection or analysis (including results o

any appeal analysis, when available) for any product that may be actionable under the act

Such report shall include information to assist in locating and identifying the product and the 

name of an appropriate field liaison person in FGIS.

5. Furnish FDA, upon request, any pertinent information concerning the grade or qualit

of FGIS inspected specific lots of products, against which FDA has taken or may take action.

C. It is mutually agreed that

1. Field liaison will be maintained between FDA District offices and FGIS designated 

field liaison persons as indicated in IV.B.4. General matters involving this agreement may be 

referred to the agencies’ liaison officers as indicated in VI.A. and VI.B.

2. Proposed regulations initiated by either agency which affect, establish, or amend foo

standards or other products covered by this agreement will be referred to the other agency 

for review and comment before the proposed regulations are published for broader comment

3. Both agencies will cooperate with industries in improving sanitation and food handlin

practices in processing plants, packing plants, or other facilities

4. Both agencies will exchange data and cooperate in developing sampling plans,

methodology, and guidelines for determining natural and unavoidable defects common to 

products officially inspected.

V. NAME AND ADDRESS OF PARTICIPATING AGENCIE

A. Federal Grain Inspection Servic

 U.S. Department of Agricultu

 14th St. and Independence Ave

 Washington, DC 20250

B. Food and Drug Administratio

 5600 Fishers Lane

 Rockville, MD 20857
FGIS Directive 9060.2 May 1, 1997

Page 11

VI. LIAISON OFFICER

A. For the Food and Drug Administration

Director, Office of Compliance,

 (currently, John M. Taylor)

 Center for Food Safety and Applied Nutrition (HFF-300),

 200 C St. SW

 Washington, DC 20204,

 202-485-0160

B. For the Federal Grain Inspection Service

 Director, Field Management Division,

 (currently, John W. Marshall)

 Federal Grain Inspection Service,

 14th St. and Independence Ave

 Washington, DC 20250,

 202-382-0228

VII. PERIOD OF AGREEMEN

This agreement, when accepted by both parties, will be effective indefinitely. It may be

modified by mutual consent or terminated by either party upon a 30-day written notice.

APPROVED AND ACCEPTED FOR THE APPROVED AND ACCEPTED FOR THE

FEDERAL GRAIN INSPECTION SERVICE FOOD AND DRUG ADMINISTRATION

BY: / S / BY: / S / 

 K.A. Gille  Joseph P. H

TITLE: Administrator TITLE: Associate Commissioner

 Federal Grain Inspection Service for Regulatory Affairs

DATE: October 9, 1985 DATE: Nov. 8, 1985
FGIS Directive 9060.2 May 1, 1997

Page 12

Attachment 2

WRITTEN REPORT FORMAT

SUBJECT: Confirmation of Telephone Report

TO: Food and Drug Administration

District Office

CXX

This will confirm our telephone report of (date) regarding the following inferior lot of 

(product)

 Item Remarks

Commodity :

Contract No. 

Carrier

Identification :

Lot No. 

Sampling Date :

Plant/Elevator :

Location :

Amount :

Destination :

Actionable

Condition(s) :

Field Office Manager/Agency Manager

Field Office/Agency

cc: Office of the Director, FMD/Field Office
FGIS Directive 9060.2 May 1, 1997

Page 13

Attachment 3

FDA DISTRICT OFFICIALS

Telephone and Address List

Report actionable lots to one of the following individuals in the preference order listed

1. DIB - Director, Investigations Branc

2. DCB - Director, Compliance Branc

3. DD - District Directo

DISTRICT OFFICE TITLE PHONE NUMBER FAX NUMBER

ATLANTA DIB (404) 347-3151 (404) 347-1913

60 Eighth Ave., N..  D   (404) 347-31   (404) 347-1

Atlanta, GA 30309 DD (404) 347-4344 (404) 347-4206

Hours 8:00 AM - 4:30 PM (Eastern)

BALTIMORE DIB (410) 962-4099 (410) 962-2307

900 Madison Ave. DCB (410) 962-4040 (410) 962-230

Baltimore, MD 21201 DD (410) 962-4012 (410) 962-2307

Hours 7:45 AM - 4:15 PM (Eastern)

BOSTON DIB (617) 279-1675 (617) 279-1742

One Montvale Ave., 4th. Floor DC  (617) 279-167  (617) 279-17

Stoneham, MA 02180 DD (617) 279-1675 (617) 279-1742

Hours 8:00 AM - 4:30 PM (Eastern)

BUFFALO DIB (716) 846-4461 (716) 846-4470

599 Delaware Ave. DCB (716) 846-4461 (716) 846-447

Buffalo, NY 14202 DD (716) 846-4461 (716) 846-4470

Hours 8:00 AM - 4:30 PM (Eastern)

CHICAGO DIB (312) 353-5863 (312) 886-3280

300 S. Riverside Plaza DCB (312) 353-5863 (312) 886-3280

5th. Floor, Suite 550 South DD (312) 353-7379 (312) 886-328

Chicago, IL 60606

Hours 8:00 AM - 4:30 PM (Central)
FGIS Directive 9060.2 May 1, 1997

Page 14

DISTRICT OFFICE TITLE PHONE NUMBER FAX NUMBER

CINCINNATI DIB (513) 684-3501 (513) 684-2905

1141 Central Parkway DCB (513) 684-3501 (513) 684-2905

Cincinnati, OH 45202-1097 DD (513) 684-3504 (513) 684-2905

Hours 8:00 AM - 4:30 PM (Eastern)

DALLAS DIB (214) 655-5310 (214) 655-5331

3310 Live Oak Street DCB (214) 655-5317 (214) 655-5331

Dallas, TX 75204 DD (214) 655-5315 (214) 655-5331

Hours 8:00 AM - 4:30 PM (Central)

DENVER DIB (303) 236-3000 (303) 236-3100

P.O. Box 2508  DC  (303) 236-300  (303) 236-31

6th. & Kipling Sts  D  (303) 236-300  (303) 236-31

Denver, CO 80225-0087

Hours 8:00 AM - 4:30 PM (Mountain)

DETROIT DIB (313) 226-2253 (313) 226-3717

4560 E. Jefferson Ave  D  (313) 226-626  (313) 226-30

Detroit, MI 48207

Hours 8:00 AM - 4:30 PM (Eastern)

KANSAS CITY DIB (913) 752-2423 (913) 752-2413

11630 W. 80th. S   D   (913) 752-21   (913) 752-2

Lenexa, KS 66214-3338 DD (913) 752-2144 ( 913) 752-2111

Hours 8:00 AM - 4:30 PM (Central)

LOS ANGELES DCB (714) 798-7612 (714) 851-7849

1990 MacArthur Blvd., Suite 300 DD (714) 252-7714 (714) 851-784

Irvine, CA 92715-2445

Hours 8:00 AM - 4:30 PM (Pacific)

MINNEAPOLIS DIB (612) 334-4120 (612) 334-4134

240 Hennepin Ave. DCB (612) 334-4114 (612) 334-413

Minneapolis, MN 55401 DD (612) 334-4102 (612) 334-4134

Hours 8:00 AM - 4:30 PM (Central)

NASHVILLE DIB (615) 781-5378 (615) 781-5383

297 Plus Park Blvd. DCB (615) 781-5388 (615) 781-538

Nashville, TN 37217 DD (615) 781-5392 (615) 781-5383

Hours 8:00 AM - 4:30 PM (Central)
FGIS Directive 9060.2 May 1, 1997

Page 15

DISTRICT OFFICE TITLE PHONE NUMBER FAX NUMBER

NEWARK DIB (201) 645-6230 (201) 645-3848

Waterview Corporate Center DCB (201) 645-2177 (201) 645-3848

10 Waterview Blvd., 3rd. Floor D  (201) 645-302  (201) 645-38

Parsippany, NJ 07054

Hours 8:00 AM - 4:30 PM (Eastern)

NEW ORLEANS DIB (504) 589-7181 (504) 589-4666

4298 Elysian Fields Ave. DCB (504) 589-7166 (504) 589-636

New Orleans, LA 70122 DD (504) 589-2401 (504) 589-6360

Hours 8:00 AM - 4:30 PM (Central)

NEW YORK DIB (718) 965-5300 (718) 965-5117

850 3rd. Ave  DC  (718) 965-530  (718) 965-51

Brooklyn, NY 11232-1593 DD (718) 965-5300 (718) 965-5117

Hours 8:00 AM - 4:30 PM (Eastern)

ORLANDO DIB (407) 648-6913 (407) 648-6881

7200 Lake Ellenor Drive, Suite 120 DCB (407) 648-6823 (407) 648-6881

Orlando, FL 32809 DD (407) 648-6995 (407) 648-6881

Hours 8:00 AM - 4:30 PM (Eastern)

PHILADELPHIA DIB (215) 597-4390 (215) 597-6649

U.S. Customhous  DC  (215) 597-439  (215) 597-82

2nd. & Chestnut Sts., Room 900 D  (215) 597-439  (215) 597-66

Philadelphia, PA 19106

Hours 8:00 AM - 4:30 PM (Eastern)

ST. LOUIS DIB (314) 645-1167 (314) 645-296

808 North Collins DCB (314) 645-1167 (314) 645-2969

Lacledes Landing DD (314) 645-1167 (314) 645-2969

St. Louis, MO 6310

Hours 8:00 AM - 4:30 PM (Central)

SAN FRANCISCO DIB (510) 769-3050 (510) 769-3002

1431 Harbor Bay Parkway DCB (510) 769-3040 (510) 769-3003

Alameda, CA 94502-7070 DD (510) 769-3020 (510) 769-3001

Hours 8:00 AM - 4:30 PM (Pacific)
FGIS Directive 9060.2 May 1, 1997

Page 16

DISTRICT OFFICE TITLE PHONE NUMBER FAX NUMBER

SAN JUAN DIB (809) 729-6854 (809) 729-6809

466 Fernandez Juncos Ave. DCB (809) 729-6829 (809) 729-6809

San Juan, PR 00901-3223 DD (809) 729-6842 (809) 729-6809

Hours 8:00 AM - 4:30 PM (Eastern)

SEATTLE DIB (206) 483-4941 (206) 483-4915

22201 23rd. Drive S..  D   (206) 483-49   (206) 483-4

P. O. Box 301  D  (206) 483-495  (206) 483-49

Bothell, WA 98041-3012

Hours 8:00 AM - 4:30 PM (Pacific)