Federal Register / Vol. 77, No. 79 / Tuesday, April 24, 2012 / Notices 24509 

Total Estimated Burden Hours: 

533,799. 

Status: This is an extension of a 

currently approved collection. 

Authority: Section 3507 of the Paperwork 

Reduction Act of 1995, 44 U.S.C. 35, as 

amended. 

Dated: April 17, 2012. 

Colette Pollard, 

Department Reports Management Officer, 

Office of the Chief Information Officer. 

[FR Doc. 2012–9858 Filed 4–23–12; 8:45 am] 

BILLING CODE 4210–67–P 

DEPARTMENT OF HOUSING AND 

URBAN DEVELOPMENT 

[Docket No. FR–5603–N–30] 

Notice of Proposed Information 

Collection for Public Comment 

Emergency Comment Request; Single 

Family Customer Satisfaction Survey 

AGENCY: Office of the Assistant 

Secretary for Housing, HUD. 

ACTION: Notice of proposed information 

collection. 

SUMMARY: The proposed information 

collection requirement described below 

has been submitted to the Office of 

Management and Budget (OMB) for 

emergency review and approval, as 

required by the Paperwork Reduction 

Act. The Department is soliciting public 

comments on the subject proposal. 

DATES: Comments Due Date: May 1, 

2012. 

ADDRESSES: Interested persons are 

invited to submit comments regarding 

this proposal. Comments must be 

received within seven (7) days from the 

date of this Notice. Comments should 

refer to the proposal by name/or OMB 

approval number) and should be sent to: 

HUD Desk Officer, Office of 

Management and Budget, New 

Executive Office Building, Washington, 

DC 20503; email: OIRA 

Submission@omb.epo.gov; fax: 202– 

395–6974. 

FOR FURTHER INFORMATION CONTACT: 

David Dwyer, Housing Program Officer, 

Office of Single Family Housing, 

Department of Housing and Urban 

Development, 600 East Broad Street, 

Richmond, VA 23219; telephone (804) 

822–4819 (this is not a toll free number) 

for copies of the proposed forms and 

other available information. 

SUPPLEMENTARY INFORMATION: This 

Notice informs the public that the U.S. 

Department of Housing and Urban 

Development (HUD) has submitted to 

OMB, for emergency processing, an 

information collection package with 

respect to the collection of information 

for the Single Family customer 

satisfaction survey. 

This Notice is soliciting comments 

from members of the public and affected 

agencies concerning the proposed 

collection of information to: (1) Evaluate 

whether the proposed collection is 

necessary for the proper performance of 

the functions of the agency, including 

whether the information will have 

practical utility; (2) Evaluate the 

accuracy of the agency’s estimate of the 

burden of the proposed collection of 

information; (3) Enhance the quality, 

utility, and clarity of the information to 

be collected; and (4) Minimize the 

burden of the collection of information 

on those who are to respond; including 

the use of appropriate automated 

collection techniques or other forms of 

information technology, e.g., permitting 

electronic submission of responses. 

This Notice also lists the following 

information: 

Title of Proposal: Single Family 

Customer Satisfaction Survey. 

Description of Information Collection: 

This information collection consists of a 

survey of users of the Department’s 

Federal Housing Administration (FHA) 

primary contact center. It is designed to 

determine whether the Department is 

appropriately and adequately serving 

their needs. It follows HUD’s 

commitment to use surveys to measure 

performance and changes in 

performance. 

In addition to the importance HUD 

management places on the information 

provided by customers, the Federal 

Government mandates collecting this 

information through Executive Order 

(EO) 12862. This EO mandates that 

agencies survey their customers to 

identify the kind and quality of services 

they want their level of satisfaction with 

existing services. 

FHA operates a contact center 

designed to provide program guidelines, 

insurance processing information, and 

consumer information. In order to 

evaluate the level of service that is 

provided to HUD/FHA clients the 

agency contact center management team 

requires the input of its clients on the 

performance of the customer service 

operation. This operation includes the 

contracted contact center agents, agency 

staff that support them, as well as the 

contact center self-service option 

available via a web-based frequently 

asked questions (FAQ) site. The survey 

includes three separate survey types: 

• Internal Resolution: A five question 

survey to determine satisfaction with 

questions that required escalation from 

FHA Resource Center contract staff to 

agency staff for resolution. 

• Escalated Resolution: A five 

question survey to determine 

satisfaction with questions that were 

resolved by contracted FHA Resource 

Center staff. 

• Self-Service Resolution: A four 

question survey to determine 

satisfaction with questions resolved via 

the FHA Resource Center self-service 

internet site. 

OMB control number: 2535–0116. 

Agency Form Numbers: N/A. 

Members of Affected Public: Private 

sector, general public, small businesses 

and other for profits. 

Estimation of the total numbers of 

hours needed to prepare the information 

collection including number of 

respondents, frequency of responses, 

and hours of response: 

The charts below summarize the 

sampling frames, survey samples and 

projected number of respondents for 

each survey type. The estimated 

response rates were derived from testing 

of the survey instruments. Exhibit 2 

shows the estimated burden per 

respondent and for the project overall. 

Respondent group 

Respondent 

universe 

(annual volume of 

resource center 

users) 

Survey sample 

(3% of users) 

Estimated 

response rate 

Projected number 

of completed 

surveys 

Escalated Resolution ............................................................... 239,341 7,180 0.30 2,154 

Internal Resolution ................................................................... 603,409 18,102 0.30 5,431 

Self Service Resolution ........................................................... 34,420 1,033 0.30 310 

Total .................................................................................. 877,170 .............................. .............................. 7,895 

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24510 Federal Register / Vol. 77, No. 79 / Tuesday, April 24, 2012 / Notices 

The hourly cost per response is based 

on the per capita income of the United 

States of $26,059 (US Bureau of the 

Census, 2010 American Community 

Survey) and the corresponding hourly 

earnings of $12.53; the total annualized 

cost for completing the survey is 

estimated to be $4,761.40. 

Number of respondents 

Total burden 

per respondent (minutes) 

Total annual 

burden hours Hourly cost Annual cost 

7,895 ................................................................................................................ 3 395 $12.53 $4,946.22 

Authority: The Paperwork Reduction Act 

of 1995, 44 U.S.C. Chapter 35, as amended. 

Dated: April 17, 2012, 

Colette Pollard, 

Departmental Paperwork Reduction Act 

Officer, Office of the Chief Information 

Officer. 

[FR Doc. 2012–9862 Filed 4–23–12; 8:45 am] 

BILLING CODE 4210–67–P 

DEPARTMENT OF HOUSING AND 

URBAN DEVELOPMENT 

[Docket No. FR–5603–N–29] 

Notice of Proposed Information 

Collection for Public Comment 

Emergency Comment Request; Office 

of Housing Assistance Contract 

Administration Oversight, Multifamily 

Housing Programs 

AGENCY: Office of the Chief Information 

Officer, HUD. 

ACTION: Notice of proposed information 

collection. 

SUMMARY: The proposed information 

collection requirement described below 

has been submitted to the Office of 

Management and Budget (OMB) for 

emergency review and approval, as 

required by the Paperwork Reduction 

Act. The Department is soliciting public 

comments on the subject proposal. 

DATES: Comments Due Date: May 1, 

2012. 

ADDRESSES: Interested persons are 

invited to submit comments regarding 

this proposal. Comments must be 

received within seven (7) days from the 

date of this Notice. Comments should 

refer to the proposal by name/or OMB 

approval number (2502–New) and 

should be sent to: HUD Desk Officer, 

Office of Management and Budget, New 

Executive Office Building, Washington, 

DC 20503; email: OIRA 

Submission@omb.epo.gov ; fax: 202– 

395–6974. 

FOR FURTHER INFORMATION CONTACT: 

Kerry Hickman, Acting Director, Office 

of Housing Assistance and Contract 

Administration Oversight (OHACAO), 

Department of Housing and Urban 

Development, 451 7th Street SW., 

Washington, DC 20410, telephone (202) 

402–3885 (this is not a toll free number) 

for copies of the proposed forms and 

other available information. 

SUPPLEMENTARY INFORMATION: The 

Department is submitting the proposed 

information collection to OMB for 

review, as required by the Paperwork 

Reduction Act of 1995 (44 U.S.C. 

Chapter 35, as amended). 

This Notice is soliciting comments 

from members of the public and affected 

agencies concerning the proposed 

collection of information to: (1) Evaluate 

whether the proposed collection is 

necessary for the proper performance of 

the functions of the agency, including 

whether the information will have 

practical utility; (2) Evaluate the 

accuracy of the agency’s estimate of the 

burden of the proposed collection of 

information; (3) Enhance the quality, 

utility, and clarity of the information to 

be collected; and (4) Minimize the 

burden of the collection of information 

on those who are to respond; including 

the use of appropriate automated 

collection techniques or other forms of 

information technology, e.g., permitting 

electronic submission of responses. 

This Notice also lists the following 

information: 

Title of Proposal: Annual Customer 

Service Survey of Performance-Based 

Contract Administrators. 

Description of Information Collection: 

Abstract: Performance-Based Contract 

Administrators (PBCAs) under contract 

with HUD operate in nine States, Puerto 

Rico and the Virgin Islands. PBCAs 

monitor project owners’ compliance 

with their obligations and 

responsibilities under the Section 8 

Program and administer Housing 

Assistance Payments (HAPs) to owners 

of properties that receive rental 

subsidies for low- and moderate-income 

eligible families. Property owners are 

obligated to rent a portion of their units 

to Section 8 eligible families; maintain 

decent, safe, and sanitary housing for 

residents; and comply with various 

regulations and reporting requirements. 

PBCAs receive a Basic Administrative 

Fee to administer HAP contracts within 

their geographic boundaries and may 

earn Annual Incentive Fees for customer 

service. The surveys of property owners 

and tenants that make up this data 

collection will be used to determine 

eligibility for incentive fees. 

OMB Control Number: 2502–New. 

Agency Form Numbers: Annual 

Customer Service Survey of 

Performance-Based 

Contract Administrators. 

Members of Affected Public: Section 8 

Tenants, PBCAs, Property Owners. 

Estimation of the total numbers of 

hours needed to prepare the information 

collection including number of 

respondents, frequency of responses, 

and hours of response: 

The number of burden hours is 

584.90. Then number of respondents is 

2750, the number of responses is 2750, 

the frequency of response is on 

occasion, and the burden of hour per 

response for Tenants is 217 hours and 

the burden of hours per response for 

Property Owners is 75 hours. 

Authority: The Paperwork Reduction Act 

of 1995, 44 U.S.C. Chapter 35, as amended. 

Dated: April 17, 2012. 

Colette Pollard, 

Departmental Paperwork Reduction Act 

Officer, Office of the Chief Information 

Officer. 

[FR Doc. 2012–9864 Filed 4–23–12; 8:45 am] 

BILLING CODE 4210–67–P 

DEPARTMENT OF THE INTERIOR 

Fish and Wildlife Service 

[FWS–R9–IA–2012–N097; 

FXIA16710900000P5–123–FF09A30000] 

Endangered Species; Marine 

Mammals; Receipt of Applications for 

Permit 

AGENCY: Fish and Wildlife Service, 

Interior. 

ACTION: Notice of receipt of applications 

for permit. 

SUMMARY: We, the U.S. Fish and 

Wildlife Service, invite the public to 

comment on the following applications 

to conduct certain activities with 

endangered species, marine mammals, 

or both. With some exceptions, the 

Endangered Species Act (ESA) and 

Marine Mammal Protection Act 

(MMPA) prohibit activities with listed 

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