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### WOZPARTMENTOF , U S . Departmen l Southwes t Regio n . , J;:Vv^: 5 v!,-i>r- ^ N j^ v' -Offic e o fRegiona l Counse l o fIransportotio n Arkansas , Louisiana , _' . • „ : C ! L'i^-nh ! il; l ••'0260 1 Meacfia m Blvd. . Roo m 66 3 Federa l Aviolio n Ne wMexico , Oklahom a , For t Worth , T X7613 " AHminifh-^i^ n Teo s (917 ) 222-509 9 AdmintSfTOtlo n ,, _, , ,^, ^

^ ^ l- . U(g47)-22-5945/509 2 FA X Jul y22 . 201 1 CERTIFIE D MAI L- RETUR N RECEIP TREQUESTE D Hearin g Docke t Federa l Aviatio n Administratio n 80 0 Independenc e Avenue . S W Washington , D C 2059 1 ATTN : Heann g Docke t Clerk , AGC-43 0 Wilbu rWrigh t Building , Suit e 2W100 0

I n th e Matte ro fContinenta l Airlines . Inc . Docke t No . C P T o B e Assigne d ^ ^ i i rinH H Cas e No . 2010SW27007 2 rDk p - ^ ol^^lf ^

' ' I Dea rSi ro rMadam : Enclose d ar e th e origina l an d on e cop yo fth e complain t i n th e above-reference d proceeding . Th e Complainan t request s tha t th e hearin g i n thi s matte rb e hel d i n th e Houston . Texa s area , an d expect s tha t th e heann g wil l las t on e (1 ) day . Pleas e serv e m e vt/it h al l document s i n thi s matter . Ti m Duff , A$W-7E 2 Federa l Aviatio n Administratio n Southwes t Regio n 260 1 Meacha m Blvd, , Roo m 66 3 For t Worth . TX7613 7 Sincerely , DAVI D L . DO N NEL L Regiona l Counse l Southwes t Regio n By : Ti m Duf f27^ 5 Attorne y Safet yEnforcemen t Branc h TEL : (817)222-509 9 FAX : (817)222-594 5 E-Mail : Ti m Duff^fs a go v Enclosur e07/29/201 1 11:5 2 FA X2024935U 2 FA A ^ OM S 1^002/00 6

U.S . DEPARTMEN TO F TRANSPORTATIO N FEDERA LAVIATIO N ADMINISTRATIO N I n th e Matte rof : CONTINENTA LAIRLINES , INC . FA ACas e No , 2010SW27007 2 FA ADocke t C P T o B e Assigne d Judg e No t Assigne d COMPLAIN T Th e Complainan t file s it s complaint , unde rRul e 20 8 o fth e Rule s o fPractic e i n FA ACivi l Penalt yActions , 1 4 CF R §13.208 , an d state s th e follov^ing ; Responden t Continenta l Airlines , Inc. , (CAL ) wa s advise d throug h a Notic e o f Propose d Civi l Penalt ytha t th e FA Apropose d t o asses s a civi l penalt yi n th e amoun t o f$6,000,00 , O n Jul y18 . 2011 . Responden t submitte d a writte n reques t fo ra hearing . 1 . Continenta l Airline s Inc . (CAL ) hold s Ai rCarrie rOperatin g Certificat e CALA014 Aauthorizin g i t t o engag e i n schedule d ai rtransportatio n unde rPar t 12 1 o f th e Federa l Aviatio n Regulation s 2 . O n o rabou t Februar y12 , 2010 . a n inspectio n a t Houston' s Bus h Airpor t reveale d tha t o n CA LFligh t 23 6 o n Civi l Aircraf t N14653 , CA Lwa s utilizin g a n Exi t Seatin g Selectio n Car d wit h th e dat e (10/08 ) tha t di d no t includ e instruction s t o exi t sea t occupant s t o identif ythemselve s r fthe ycoul d no t o rdi d no t wis h t o mee t th e criteri a se t fort h o n th e card . 3 . Th e car d describe d i n paragrap h 2 wa s i n us e i n al l aircraf t operate d b y CA La t th e tim e o fth e inspection . 4 . B yreaso n o fth e foregoin g fact s an d circumstances , Responden t CA L violate d Sectio n 121,585(e ) o fth e Federa l Aviatio n Regulation s i n tha t i t a s a certificat e holde rfaile d t o includ e o n passenge rinformatio n card s a t eac h exi t seat , instruction s t o exi t sea t occupant s t o identif ythemselve s i fthe ycoul d no t o rdi d no t wis h t o mee t th e criteri a se t fort h o n th e card .07/29/201 1 11:5 2 FAX2024935U 2 FA A^ DM S [^003/OO B

1 . Unde r4 9 U.S.C. §46301 , Responden t CA Li s subjec t t o a civi l penalt yfo r eac h o fth e violation s alleged . Th e maximu m penalt ype rviolatio n i s $25,000.00 . 2 . Unde rth e fact s an d circumstance s o fthi s case , a civi l penalt yo f$6,000.0 0 i s appropriate . Complainan t respectfull yrequest s tha t th e administrativ e la wjudg e ente ra n orde rtha t Responden t CA Lb e assesse d a civi l penalt yi n th e amoun t o f$6,000.00 . Submitte d thi s 22" ^

da yo fJuly , 2011 . DAVI D LDONNE L Regiona l Counse l Southwes t Regio n By : Ti m Duf f Attorne y Safet yEnforcemen t Branc h TEL ; (817)222-509 9 FAX : (817 ) 222-594 5 o r509 2 E-Mail : Tim.Duff(S),faa.QOv07/29/201 1 1 1 5 2 FA X202493514 2 FA A- DM S 0004/00 6

CERTIFICAT E O F SERVIC E I certif ytha t th e foregoin g Administrator' s Complain t ha s bee n maile d thi s dat e b yCertifie d Mail , Retur n Receip t Requested , to :

Federa l Aviatio n Administratio n 80 0 Independenc e Avenue , S W Washington , D C 2059 1 ATTN : Hearin g Docke t Clerk , AGC-43 0 Wilbu rWrigh t Building , Suit e 2W100 0 Thoma s Newto n Boilin g Vic e Presiden t an d Associat e Genera l Counse l Unite d Ai rLines , Inc . an d Continenta l Airlines . Inc . 7 7 W . Wacke rDriv e - 16'^ Floo r Chicago , I L6060 1 TEL : 312-997-806 8 FAX : 312-997-806 8 E-Mail : Thoma s bollina(a>united . com SyWia C Twa , Paralega l Specialis t Federa l Aviatio n Administratio n Southwes t Regio n Dale , Jul y22 . 201 107/29/201 1 11:5 2 FA X202493514 2 FA A - DM S @]005/00 G

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Chlcseo . [LCWft l Jul y 18,201 1 VI AFEDERA LEXPRES S Federa l Aviatio nAdministratio n 80 0 Indcpcndcnct ; Avenue , S W Washington . D C 2059 1 Attention : Heitrin g Docke t Cler LAGC-43 0 Wilbu r Wrigh t Building . Suit e 2W100 0 

# RECEIVE D JUL2 0 201 1 HEARIN G DOCKE T Re : Contincnla l Airlines , Inc . - Reques t for Hearin g

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Propo.'^edCivi l Pennlt\ - - K^ \Cas eNo . 2010SW27007 2 Dear Sir o r Madam : B y lette r date dJun e 29 . 2011 , th e Federa l Aviatio nAdminisiyatio n(F.AA) issue daFinal Notic e o f Propose dCivi l Penalt y i nth e abovo-rdcrcnce dcase . Pursuan t t o 4 9 l.T.S.C . ^ 4630 L a s amended , an dth e I'A ARule s o f Practic e i nFA ACivi l Penall y Action ? a s set fort hi n1 4 CFR . ^ 13,16 . Cominenia l Airlines , Inc . (Continental ) hereb y request s ahearin g i nth e above rcfcrent^e dca^e . Inaddition . Continenta l als o fcqucsli ; al l lulur e communication,' ? o nthi; , cas e b e directe dt o m y attentio na t th e addres s provide dbelow . Thoma s Newto nBoilin g Vic e Presiden t

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Driv e- 16 " Floo r Chicago . IL6060 1 Tel : 31 2 99 7 806 8 Fax : 31 2 99 7 806 8 Fmail : thoina.s.bolhnii't/Uinired.o^'ni i07/29/201 1 1T5 2 FA X202a935T1 2 FA A^ OW S 0006/00 6 

# UNITE D I Federa l Aviatio nAdministratio n Jul y 18,201 1 Pag e 2

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