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November 28, 2011 BY ELECTRONIC SUBMISSION Docket DOT-OST-1998-3304 Docket Operations Facility U.S. Department of Transportation West Building Ground Floor, Room W12-140 1200 New Jersey Avenue, S.E. Washington, D.C. 20590 BY OVERNIGHT DELIVERY Erik Grosof Office of Transportation Disaster Assistance National Transportation Safety Board 490 L’Enfant Plaza East, S.W. Washington, D.C. 20594

Re: Plan to Address the Needs of Families of Passengers Involved in Aircraft Accidents -- Submission of Plan for Tyrolean Jet Service Nfg. GmbH & Co KG t/a Tyrolean Jet Services

Ladies and Gentlemen: Pursuant to 49 U.S.C. § 41313 and DOT’s Notice dated January 20, 2004, Tyrolean Jet Service Nfg. GmbH & Co KG t/a Tyrolean Jet Services (“Tyrolean Jet Services”) hereby submits its plan to address the needs of families of passengers involved in accidents within the United States that involve aircraft under the operational control of Tyrolean Jet Services (“Plan”). The enclosed Plan describes procedures that comply with the requirements of the Foreign Air Carrier Family Support Act of 1997, as amended by the Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (AIR-21) and the Vision 100-Century of Aviation Reauthorization Act. Tyrolean Jet Services’ Operations Control Center may be reached 24 hours per day at the following telephone number: (deleted from DOT version of letter). Please also feel free to contact the undersigned if you have any questions concerning Tyrolean Jet Services’ operations or the procedures described in the enclosed Plan. Sincerely,

Sheryl Israel Counsel for Tyrolean Jet Service Nfg. GmbH & Co KG

Enclosure

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01 OCTOBER 2011 16 – 06 – 1 16-06 Tyrolean Jet Services - U.S. Family Assistance Plan Tyrolean Jet Service Nfg. GmbH & Co KG (“Tyrolean Jet Services” or “TJS”) has adopted the following plan to address the needs of families of passengers involved in accidents in the United States involving aircraft operated by Tyrolean Jet Services (“Family Assistance Plan”), as required by Title 49 of the United States Code, Section 41313. The provisions and procedures of this Plan have been incorporated into Tyrolean Jet Services’ comprehensive crisis management policy outlined in its Emergency Response Plan (“ERP”) Handbook, which integrates family assistance and emergency response procedures for TJS employees and contractors to follow in response to crisis situations associated with TJS operations. The purpose of this Family Assistance Plan is to ensure that organized procedures are followed and suitable efforts are made to provide thorough assistance and support for family members of victims and survivors affected by an aviation disaster within the United States involving an aircraft operated by Tyrolean Jet Services. Under this Plan, services to families will be furnished without regard to an onboard individual’s status as a revenue passenger, non-revenue passenger, or crew member, and without regard to nationality. To facilitate the family assistance and notification processes, TJS will collect the full names of passengers who are travelling to and from the United States, as well as the names and telephone numbers of these passengers’ emergency points of contact. Tyrolean Jet Services will activate its ERP immediately after one of its aircraft is involved in a serious or fatal accident and, in the event of an aviation disaster that occurs within the United States, regardless of its cause or suspected cause, the specific procedures of this Family Assistance Plan will apply. Tyrolean Jet Services’ activities under this Plan are part of a larger organized effort to provide the highest level of support to survivors and family members affected by an aviation disaster, which involves the National Transportation Safety Board (“NTSB”) and many other governmental agencies. 1. Upon learning of an accident in the United States involving an aircraft under the control of Tyrolean Jet Services, TJS will publicize a reliable, toll-free telephone number to accept calls from families of passengers involved in the accident. Telephone hotline and initial call-centre responsibilities are sub-contracted toGemeinsame Auskunftsstelle – Emergency Procedures Information Centre (“GASTEPIC”), located at Munich-Airport. a) In the event of an accident that involves a significant loss of life, the TJS Emergency Response Team Leader will immediately request activation of the GAST/EPIC toll-free hotline and Tyrolean Jet Services Call Centre. b) GAST/EPIC will activate a toll-free telephone number designated specifically for public inquiries regarding the accident (which has been reserved and is ready for prompt activation at any time). c) Upon activation, the GAST/EPIC supervisors managing the Tyrolean Jet Services Call Centre will:

Advise call centre personnel that the toll-free number has been activated and they should be prepared to begin answering telephone calls.

Advise the TJS Emergency Response Team Leader the toll-free number has been activated and is ready for publication to the media.

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01 OCTOBER 2011 16 – 06 – 2 2. In the event of an aircraft accident that results in a significant loss of life involving an aircraft under Tyrolean Jet Services’ control, TJS will notify, in person to the extent practicable, the families of passengers involved in the accident prior to providing any public notice of the names of such passengers, either by utilizing the services of the organization designated for the accident under 49 U.S.C. Section 1136(a)(2) or the services of other suitably trained individuals. a) As each name on the manifest is verified, the passenger's name will be assigned to a trained Emergency Response Team member who is responsible for notifying the family. b) Sources of information team members may use to obtain family member contact information include:

 Emergency contact information collected from the passenger;

Travel agency phone numbers;

 Inbound phone calls; and

 Passport information. c) Upon request of the family of a passenger, TJS will inform the family of whether the passenger's name appeared on a preliminary passenger manifest for the flight involved in the accident whether or not the name of that person has been verified. 3. In each case, Tyrolean Jet Services will provide notification to family members as soon as practicable after TJS has verified the identity of each passenger who was aboard the aircraft, whether or not the names of all the passengers have been verified. 4. Immediately upon request, Tyrolean Jet Services will provide the NTSB-designated director of family support services and the organisation designated for the accident under 49 U.S.C. Section 1136(a)(2) a list (with periodic updates) of the names of the passengers aboard the aircraft based on the best available information at that time, whether or not such names have been verified. The list will be marked "Not for Public Release." 5. Tyrolean Jet Services will consult with the family of each passenger regarding the disposition of all remains and personal effects of the passenger within its control. 6. If requested by the family of a passenger, Tyrolean Jet Services will return to the family any possession (regardless of its condition) of the passenger within the control of TJS unless the possession is needed for the accident investigation or a criminal investigation. 7. Tyrolean Jet Services will retain any unclaimed possession of a passenger within the control of TJS for at least 18 months after the date of the accident. 8. Tyrolean Jet Services will consult with the family of each passenger about construction by TJS of any monument to the passengers, including any inscription on the monument. 9. In carrying out this Plan, Tyrolean Jet Services will treat the families of non-revenue passengers (and any other victim of the accident) the same as the families of revenue passengers.

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01 OCTOBER 2011 16 – 06 – 3 10. Tyrolean Jet Services will work with any organization designated under 49 U.S.C. Section 1136(a)(2) on an ongoing basis to ensure that families of passengers receive an appropriate level of services and assistance following an accident. 11. Tyrolean Jet Services will provide reasonable compensation to any organization designated under 49 U.S.C. Section 1136(a)(2) for services and assistance provided by the organization in response to an aircraft accident within the United States involving an aircraft under the control of TJS. 12. Tyrolean Jet Services will assist the family of any passenger in travelling to the location of the accident and will provide for the physical care of the family while the family is staying at such location. 13. Tyrolean Jet Services will commit sufficient resources to carry out this Family Assistance Plan. 14. Tyrolean Jet Services will provide adequate training to its employees and agents to meet the needs of survivors and family members following an accident. 15. In the event that Tyrolean Jet Services volunteers assistance to United States citizens within the United States with respect to an aircraft accident outside the United States involving major loss of life, TJS will consult with the NTSB and the Department of State on the provision of the assistance. 16. In the event that Tyrolean Jet Services is involved in an accident within the United States that results in significant damage to a man-made structure or other property on the ground, TJS will promptly provide notice, in writing, to the extent practicable, directly to the owner of the structure or other property about liability for any property damage and means for obtaining compensation. The written notice will advise the owner (a) to contact the insurer of the property as the authoritative source for information about coverage and compensation, (b) not to rely on unofficialinformation offered by TJS representatives about compensation by TJS for accidentsite property damage, and (c) to obtain photographic or other detailed evidence of property damage as soon as possible after the accident, consistent with restrictions on access to the accident site. 17. If the NTSB conducts a public hearing or comparable proceeding at a location greater than 80 miles from the site of an accident involving a flight operated by Tyrolean Jet Services, TJS will ensure that the proceedings are made available simultaneously by electronic means at a location open to the public at both the origin city and destination city of the flight if that city is located in the United States.