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Troubleshooting (FAQ) 

What is the difference between the Phantom 3 Professional and the Phantom 3 Advanced? 

The biggest difference between the Phantom 3 Professional and the Phantom 3 Advanced is in the 

camera. The Phantom 3 Professional is capable of shooting spectacular 4K video at up to 30 frames per 

second, and the Phantom 3 Advanced is capable of shooting at resolutions up to 1080p60. Both models 

shoot 12 megapixel photos. 

The other main difference is the Intelligent Flight Battery charger. The Phantom 3 Advanced comes with a 

57-watt charging unit and the Phantom 3 Professional comes with a 100-watt charger, the latter of which 

allows for shorter charging times. 

Can 1 remove the camera and attach my own? 

No. The cameras that come with both models are permanently attached. Attempting to remove, replace, or 

modify the camera may damage the product and will void your warranty. 

Can I charge my Remote Controller and Intelligent Flight Battery at the same time? 

While the Remote Controller charger and Intelligent Flight Battery charger have been integrated into one 

unit for your convenience, it is recommended that you only charge one item at a time. We recommend that D 

you never charge both items using the same charger at the same time. 0 

What are the buttons on the back of my Remote Controller for? 

—1 The two buttons on the back of the Remote Controller can be customized and assigned to function as you 

choose through the DJI Pilot app. Refer to the manual for more information. 

How far can 1 fly my Phantom 3? 

The signal transmission distance will vary depending on environmental conditions, but the Phantom 3 

series can reach distances of up to 1.2 miles (2 kilometers) away from the pilot. 

What app should I use with my Phantom 3? 

The Phantom 3 is compatible with the DJI Pilot app for iOS and Android, which is already used with the DJI 

Inspire. The app will detect which aircraft is connected and automatically adjust accordingly. 

Which mobile devices are compatible with the app? 

The DJI Pilot app is only compatible with devices running iOS 8.0 or later or Android v4.1.2 or later. 

The following devices are recommended: 

iOS: iPhone 5s, iPhone 6, iPhone 6 Plus, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi 

+ Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, and iPad mini 3 Wi-Fi + Cellular. This app is 

optimized for iPhone 5s, iPhone 6, and iPhone 6 Plus 

Android: Samsung S5, Note 3, Sony Z3 EXPERIA, Google Nexus 7 II, Google Nexus 9, Mi 3, Nubia Z7 mini 

Support for additional Android devices will become available as testing and development continues. 

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Phantom 3 Professional User Manual 

How do I use the Director automatic video editor? 

Director is an automatic video editor built into the DJI Pilot app. After recording several video clips, simply 

tap "Director" from the app's home screen. You can then select a template and a specified number of 

clips, which are automatically combined to create a short film that can be shared immediately. 

How do I change the control mode of my Phantom 3? 

By default, the Remote Controller is set to Mode 2. This means that the right control stick controls the 

movement of the aircraft and the Ieft control stick controls the throttle and orientation of the aircraft. These 

controls can be changed to Mode 1 or set to a customized configuration in the DJI Pilot app. This is only 

recommended for advanced users. 

Can I use a Phantom 2 Remote Controller with the Phantom 3? 

No. The Phantom 2 Remote Controller operates on a different frequency. The Phantom 2 Remote Controller 

operates at 5.8 GHz and the new Phantom 3 Remote Controller operates at 2.4 GHz. 

Can 1 use a Phantom 2 Intelligent Flight Battery with the Phantom 3? 

y No. The Phantom 3 uses a newly designed Intefligent Flight Battery with greater power. The Phantom 3 has 

p a 4 cell battery with a capacity of 4480 mAh and a voltage of 15.2 V. 

My Phantom 3 does not turn off right away, is something wrong? 

~ This is normal. After ou attem t to ower off the Intelli ent Fli ht Batte y p p g g ry, it may remain on for a few 

seconds as any video data is saved to the Micro SD card. This helps prevent your data from being lost or 

corrupted. 

Do I have to buy the Remote Controller separately? 

No, there is no need to buy a separate Remote Controller. Your Phantom 3 comes with a Remote Controller 

that is already Iinked to the aircraft. 

Does my Phantom 3 support dual Remote Controllers? 

No. The included Remote Controller can be used to control both the aircraft and the gimbal tilt at the same 

time. 

What does the "P, A, F" switch on the Remote Controller do? 

This switch, called the Flight Mode Switch, allows you to toggie different flight modes: 

P-mode, or Positioning mode, indicates that both GPS and the Vision Positioning System are active and 

your Phantom 3 will attempt to stabilize using both. 

In A-mode, or Attitude mode, the aircraft does not use GPS or the Vision Positioning System. Only the 

barometer is used for stabilization. The aircraft can still return to the Home Point as long as a sufficient GPS 

signal Is available. 

F-mode, or Function mode, activates Intelligent Orientation Control (IOC) functionality. Refer to the IOC 

section in the Appendix of the User Manual. 

By default, only P-mode may be used. Refer to your user manual for instructions on unlocking the other 

modes. 

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Phantom 3 Professional User Manual 

What is the Phantom 3 flight time? 

Flight times will vary depending on environmental conditions and usage patterns, but the Intelligent Flight 

Battery is designed to provide up to 23 minutes of uninterrupted flight time when fully charged. 

How can 1 restore a video tile if the power is turned off during recording? 

Do not remove the Micro-SD card from the camera. If it has been removed, place it back in the camera. 

Turn the Phantom 3 on and wait approximately 30 seconds as the video file is restored. 

How can 1 ensure that my pictunas and videos will be synchronized to my iOS album? 

You may need to adjust the settings of your mobile device. Open the Settings menu, select the Privacy 

tab, select the Photos tab, and then toggle the switch next to the DJI Pilot app icon. If the Pilot app has not 

been granted access to your albums, the photos and videos cannot be synchronized. 

What should I do to land my Phantom 3 smoothly as possible? 

Hover the aircraft over a flat, level surface. Slowly pull the throttle stick down until the aircraft touches the 

ground. 

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Why is the discharge time of the battery not zero, even though f have never used it? 

£) 

Every battery is tested prior to being packaged and shipped. This affects the discharge time of a new 

battery and is the reason that the discharge time is not zero. The battery is safe to use. 

Can the mobile device holder be used on the Phantom 2 series Remote Controller? 

No, it cannot. 

How to safely operate the aircraft when encountering compass error? 

A compass error may occur when the aircraft is flying close to strong electric magnetic sources (e.g. 

power transmission lines). Aircraft Status Indicators blink red and yellow rapidly when a compass error 

occurs and the DJI Pilot app will display one of the following messages: 

• Compass error, calibration required 

This warning message indicates the aircraft is receiving abnormal compass readings. It is recommended 

to power off the aircraft and re-calibrate the compass at a different location and then resume the flight. 

• Compass error, exit P-GPS Mode 

This warning message indicates that the aircraft is drifting severely. Bring the aircraft to a higher altitude 

to gain enough GPS satellite locks when this warning message is prompted. The flight controller will 

automaticafly adjust the orientation of the aircraft in the midair to mitigate the drifts. The aircraft will switch 

back to P-GPS mode when the automatic adjustment is completed. 

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