# MIDEX AIRLINES

MIDEX AIRLINES LLC

PO Box 9636 - Dubai - United Arab Emirates.

Tel: +971 4 2146808 * Fax: +971 4 2146809 * E-mail: mdxdxb@midexairlines.ae * www.midexairlines.com 1 

## MIDEX AIRLINES

AVIATION DISASTER FAMILY ASSISTANCE PLAN

INTRODUCTION

MIDEX AIRLINES is committed to comply with both its legal and moral obligations in the event of an accident involving an aircraft under our control.

It is MIDEX AIRLINES’s goal to meet the em otional needs of both the victims and their

families that would arise as a result of an acci dent involving loss of lif e or serious injury.

Our goal is to provide quick, efficient and se nsitive notification of an accident to the passengers’ families and a flow of information always mindful of the families’ privacy. Our goal is also to expedite the return of personal property and human rema ins to speed the grieving process and aid in emotional recovery.

This is best done through cooperation with fede ral, state and local authorities as well as volunteer organizations and consul tation with affected families.

TELEPHONE PROCEDURES

MIDEX AIRLINES’s local station represen tative will be responsible for publicly disseminating and staffing an emergency toll free number to take calls from families of passengers.

MIDEX AIRLINES will only advise callers that a particular passenger was on board after

verification of that name. MIDEX AIRLINES will not give out general information as to passengers on board and will only respond to specif ic inquiries as to particular passengers.

We will not confirm medical status which is the sole duty of the authorities. If the medical status is verified by the authorities and we are au thorized by them, we will so advise the caller.

MIDEX AIRLINES will not withhold verified info rmation regarding individual passengers pending

verification of the en tire passenger list.

# MIDEX AIRLINES

MIDEX AIRLINES LLC

PO Box 9636 - Dubai - United Arab Emirates.

Tel: +971 4 2146808 * Fax: +971 4 2146809 * E-mail: mdxdxb@midexairlines.ae * www.midexairlines.com 2 FAMILY NOTIFICATION

To the extent practicable, MIDEX AIRLINES will notify in person the families of passengers involved in an accident before providing any public notice of the names of such

passengers.

MIDEX AIRLINES will conduct notif ication procedures to each family as soon as the names of passengers/crew can be verified. MIDEX AIRLINES will not withhold confirmed information regarding individual passengers pe nding verification of a complete manifest.

PASSENGER LISTS

MIDEX AIRLINES will provide an initial pa ssenger/crew list immediately upon request. This list will be updated periodically to reflect cu rrent information and will be provided regardless

of whether all names have been verified.

This list will be transmitted only to:

a) The American Red Cross which is the designated organization under 49 U.S.C. § 1136(a)(2);

b) The NTSB Director of Family Support Servi ces designated under 49 U.S.C. § 1136(a)(1); and

c) Internal MIDEX AIRLINES offices.

The names of passengers and/or crew will not be released to the media or general public until MIDEX AIRLINES can verify that each passenger/cr ew’s next of kin have been notified and after conferring with either the NTSB or the American Red Cross.

The person initially responsible for compiling the manifest is the local station representative at the affected airport who will ei ther transmit the information dire ctly to the authorities or to MIDEX AIRLINES’s operations office for further transmission.

DISPOSITION OF REMAINS AND EFFECTS

It is the responsibility of the local medical exam iner, coroner, or other designated local, state or federal authority to recover, identify, dispose of or return to families the identifiable and

unidentifiable human remains. MIDEX AIRLINES w ill comply with directions of these authorities

# MIDEX AIRLINES

MIDEX AIRLINES LLC

PO Box 9636 - Dubai - United Arab Emirates.

Tel: +971 4 2146808 * Fax: +971 4 2146809 * E-mail: mdxdxb@midexairlines.ae * www.midexairlines.com 3 and shall consult with the family of each passenger about the disposition of any remains or personal

effects that are under its control.

RETURN OF POSSESSIONS

Any personal property or human remains of a passenger or crew member under the dominion and control of MIDEX AIRLINES (regardless of its condition) will be returned to the family upon request. This incl udes any personal property under control of MIDEX AIRLINES’s

vendor.

Notwithstanding the foregoing, MIDEX AIRLINES or its vendor will not return property that is required by competent authorities for the pur pose of accident or crimin al investigation until the authorities release said property.

UNCLAIMED POSSESSIONS

MIDEX AIRLINES or its vendor will retain any unclaimed personal property within MIDEX AIRLINES’s control for a peri od of not less than eighteen months.

MONUMENTS

MIDEX AIRLINES will not construct any monumen t to passengers and crew in the United States without prior consultation with each fam ily as to construction, design and inscription.

EQUAL TREATMENT OF PASSENGERS

MIDEX AIRLINES will not discriminate be tween families of revenue and non-revenue passengers when providing assistance under this plan.

SERVICE AND ASSISTANCE

MIDEX AIRLINES will cooperate fully with the DOT, NTSB and the American Red Cross, which is the organization designated under 49 U.S. C. § 1136(a)(2), on an ongoing basis to insure that families receive appropriate care following an accident.

# MIDEX AIRLINES

MIDEX AIRLINES LLC

PO Box 9636 - Dubai - United Arab Emirates.

Tel: +971 4 2146808 * Fax: +971 4 2146809 * E-mail: mdxdxb@midexairlines.ae * www.midexairlines.com 4 MIDEX AIRLINES will also cooperate fully wi th FEMA, the Department of State and the Department of Health and Human Services.

Furthermore, in the event MIDEX AIRLINES vo lunteers assistance to U.S. citizens within the U.S. with respect to an accident outside the U.S. involving major loss of life, MIDEX

AIRLINES will consult with the Na tional Transportation Safety Board and the Department of State regarding the provisions of such assistance.

TRAVEL AND CARE EXPENSES

MIDEX AIRLINES will assist families of pa ssengers with travel to, and accommodations at, the location of the accident.

COMPENSATION TO SERVICE ORGANIZATIONS

MIDEX AIRLINES will provide reasonable co mpensation to any organization designed under 49 U.S.C. § 1136(a)(2) (presently the Ameri can Red Cross) for services and assistance provided by them.

We will request the designated organization to consult with us regarding costs and in the event there is a material change in predicted cost s including but not limited to costs which were not previously anticipated.

RESOURCES

MIDEX AIRLINES will commit sufficient resources to cover expenses associated with this plan.

DAMAGE TO PROPERTY

In the event that an accident causes significant damage to a man-made structure or other property on the ground that is not government owned, MIDEX AIRLINES would provide prompt written notice to the owner regarding liability for property damage with means for obtaining compensation. Such notice shall advise the owner to (i) contact the insurer of the property as to the authoritative source for information about coverage and compensation; (ii) to not rely on unofficial information offered by foreign air carrier repres entatives about compensation by the foreign air carrier for accident-site property damage; and (iii) to obtain photographic or other detailed evidence

# MIDEX AIRLINES

MIDEX AIRLINES LLC

PO Box 9636 - Dubai - United Arab Emirates.

Tel: +971 4 2146808 * Fax: +971 4 2146809 * E-mail: mdxdxb@midexairlines.ae * www.midexairlines.com 5 of property damage as soon as possible after the acci dent, consistent with restrictions on access to

the accident site.

NTSB HEARINGS

In the event the NTSB holds a hearing on a flight’s accident at a location more than 80 miles from the accident site, MIDEX AI RLINES would ensure that such proceedings are simultaneously available by electronic means at a location open to the public at both the origin and destination city of the flight (if such city is located in the United States).

FURTHER ASSURANCES

MIDEX AIRLINES will provide ad equate training to its employees and agents to meet the needs of survivors and family members following an accident.

MIDEX AIRLINES will promptly advise the DOT/NTSB of any changes to the above plan in writing.