MIDEX AIRLINES 

MIDEX AIRLINES LLC

 

PO Box 9636 - Dubai - United Arab Emirates. 

Tel: +971 4 2146808 * Fax: +971 4 2146809 * E-mail: mdxdxb@midexairlines.ae * www.midexairlines.com 

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MIDEX AIRLINES 

AVIATION DISASTER FAMILY ASSISTANCE PLAN 

INTRODUCTION

MIDEX AIRLINES is committed to comply with both its legal and moral obligations in the 

event of an accident involving an aircraft under our control. 

It is MIDEX AIRLINES’s goal to meet the emotional needs of both the victims and their 

families that would arise as a result of an accident involving loss of life or serious injury. 

Our goal is to provide quick, efficient and sensitive notification of an accident to the 

passengers’ families and a flow of information always mindful of the families’ privacy. Our goal is 

also to expedite the return of personal property and human remains to speed the grieving process 

and aid in emotional recovery. 

This is best done through cooperation with federal, state and local authorities as well as 

volunteer organizations and consultation with affected families. 

TELEPHONE PROCEDURES

MIDEX AIRLINES’s local station representative will be responsible for publicly 

disseminating and staffing an emergency toll free number to take calls from families of passengers. 

MIDEX AIRLINES will only advise callers that a particular passenger was on board after 

verification of that name. MIDEX AIRLINES will not give out general information as to 

passengers on board and will only respond to specific inquiries as to particular passengers. 

We will not confirm medical status which is the sole duty of the authorities. If the medical 

status is verified by the authorities and we are authorized by them, we will so advise the caller. 

MIDEX AIRLINES will not withhold verified information regarding individual passengers pending 

verification of the entire passenger list. 
MIDEX AIRLINES 

MIDEX AIRLINES LLC

 

PO Box 9636 - Dubai - United Arab Emirates. 

Tel: +971 4 2146808 * Fax: +971 4 2146809 * E-mail: mdxdxb@midexairlines.ae * www.midexairlines.com 

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FAMILY NOTIFICATION

To the extent practicable, MIDEX AIRLINES will notify in person the families of 

passengers involved in an accident before providing any public notice of the names of such 

passengers. 

MIDEX AIRLINES will conduct notification procedures to each family as soon as the 

names of passengers/crew can be verified. MIDEX AIRLINES will not withhold confirmed 

information regarding individual passengers pending verification of a complete manifest. 

PASSENGER LISTS

MIDEX AIRLINES will provide an initial passenger/crew list immediately upon request. 

This list will be updated periodically to reflect current information and will be provided regardless 

of whether all names have been verified. 

This list will be transmitted only to: 

a) The American Red Cross which is the designated organization under 49 U.S.C. 

§ 1136(a)(2); 

b) The NTSB Director of Family Support Services designated under 49 U.S.C. § 1136(a)(1); and 

c) Internal MIDEX AIRLINES offices. 

The names of passengers and/or crew will not be released to the media or general public until 

MIDEX AIRLINES can verify that each passenger/crew’s next of kin have been notified and after 

conferring with either the NTSB or the American Red Cross. 

The person initially responsible for compiling the manifest is the local station representative 

at the affected airport who will either transmit the information directly to the authorities or to 

MIDEX AIRLINES’s operations office for further transmission. 

DISPOSITION OF REMAINS AND EFFECTS

It is the responsibility of the local medical examiner, coroner, or other designated local, state 

or federal authority to recover, identify, dispose of or return to families the identifiable and 

unidentifiable human remains. MIDEX AIRLINES will comply with directions of these authorities 
MIDEX AIRLINES 

MIDEX AIRLINES LLC

 

PO Box 9636 - Dubai - United Arab Emirates. 

Tel: +971 4 2146808 * Fax: +971 4 2146809 * E-mail: mdxdxb@midexairlines.ae * www.midexairlines.com 

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and shall consult with the family of each passenger about the disposition of any remains or personal 

effects that are under its control. 

RETURN OF POSSESSIONS

Any personal property or human remains of a passenger or crew member under the 

dominion and control of MIDEX AIRLINES (regardless of its condition) will be returned to the 

family upon request. This includes any personal property under control of MIDEX AIRLINES’s 

vendor. 

Notwithstanding the foregoing, MIDEX AIRLINES or its vendor will not return property 

that is required by competent authorities for the purpose of accident or criminal investigation until 

the authorities release said property. 

UNCLAIMED POSSESSIONS

MIDEX AIRLINES or its vendor will retain any unclaimed personal property within 

MIDEX AIRLINES’s control for a period of not less than eighteen months. 

MONUMENTS

MIDEX AIRLINES will not construct any monument to passengers and crew in the United 

States without prior consultation with each family as to construction, design and inscription. 

EQUAL TREATMENT OF PASSENGERS

MIDEX AIRLINES will not discriminate between families of revenue and non-revenue 

passengers when providing assistance under this plan. 

SERVICE AND ASSISTANCE

MIDEX AIRLINES will cooperate fully with the DOT, NTSB and the American Red Cross, 

which is the organization designated under 49 U.S.C. § 1136(a)(2), on an ongoing basis to insure 

that families receive appropriate care following an accident. 
MIDEX AIRLINES 

MIDEX AIRLINES LLC

 

PO Box 9636 - Dubai - United Arab Emirates. 

Tel: +971 4 2146808 * Fax: +971 4 2146809 * E-mail: mdxdxb@midexairlines.ae * www.midexairlines.com 

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MIDEX AIRLINES will also cooperate fully with FEMA, the Department of State and the 

Department of Health and Human Services. 

Furthermore, in the event MIDEX AIRLINES volunteers assistance to U.S. citizens within 

the U.S. with respect to an accident outside the U.S. involving major loss of life, MIDEX 

AIRLINES will consult with the National Transportation Safety Board and the Department of State 

regarding the provisions of such assistance. 

TRAVEL AND CARE EXPENSES

MIDEX AIRLINES will assist families of passengers with travel to, and accommodations 

at, the location of the accident. 

COMPENSATION TO SERVICE ORGANIZATIONS

MIDEX AIRLINES will provide reasonable compensation to any organization designed 

under 49 U.S.C. § 1136(a)(2) (presently the American Red Cross) for services and assistance 

provided by them. 

We will request the designated organization to consult with us regarding costs and in the 

event there is a material change in predicted costs including but not limited to costs which were not 

previously anticipated. 

RESOURCES

MIDEX AIRLINES will commit sufficient resources to cover expenses associated with this 

plan. 

DAMAGE TO PROPERTY

 In the event that an accident causes significant damage to a man-made structure or other 

property on the ground that is not government owned, MIDEX AIRLINES would provide prompt 

written notice to the owner regarding liability for property damage with means for obtaining 

compensation. Such notice shall advise the owner to (i) contact the insurer of the property as to the 

authoritative source for information about coverage and compensation; (ii) to not rely on unofficial 

information offered by foreign air carrier representatives about compensation by the foreign air 

carrier for accident-site property damage; and (iii) to obtain photographic or other detailed evidence 
MIDEX AIRLINES 

MIDEX AIRLINES LLC

 

PO Box 9636 - Dubai - United Arab Emirates. 

Tel: +971 4 2146808 * Fax: +971 4 2146809 * E-mail: mdxdxb@midexairlines.ae * www.midexairlines.com 

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of property damage as soon as possible after the accident, consistent with restrictions on access to 

the accident site. 

NTSB HEARINGS

 In the event the NTSB holds a hearing on a flight’s accident at a location more than 80 miles 

from the accident site, MIDEX AIRLINES would ensure that such proceedings are simultaneously 

available by electronic means at a location open to the public at both the origin and destination city 

of the flight (if such city is located in the United States). 

FURTHER ASSURANCES

MIDEX AIRLINES will provide adequate training to its employees and agents to meet the 

needs of survivors and family members following an accident. 

MIDEX AIRLINES will promptly advise the DOT/NTSB of any changes to the above plan 

in writing.