User Guide 
 

eAuth Setup 

User Registration

• Entity Admin 

• Entity Employee 

• Broker Admin 

• Broker Employee 

Admin Management 

Account 

Shipping Groups 

Table of Contents 

Certificate Applications 

Certificate Statuses 

Invoices 

Verify Certificate 

Contact Support 
eAuth Setup 
 

 

 

 

 

 

 

eAuth Setup 

In order to use the ATLAS system, you MUST 

have Level 2 eAuth access. 

Step 1: Sign up for eAuth by going to the following 

URL https://www.eauth.usda.gov/ 

Step 2: Create eAuth Account 

Step 3: Once approved, you will be able to use your 

eAuth credentials to log into ATLAS.

For help, please email your USDA admin. 
User Registration 
 

 

 

 

 

 

User Registration

(Entity Admin) 

ATLAS User Registration is a guided walkthrough. For this path, you will learn the

steps in submitting a user registration

request as an Entity Admin. 

Note: An admin is the first person who

registered for the entity, or someone who

was given administrator privileges by 

another admin. 
 

 

User Registration

(Entity Admin) 

Step 1: Select if you will be importing or exporting. 

Step 2: Click next and continue the registration. 
 

 

User Registration

(Entity Admin) 

Step 1: Select no. 

Step 2: Click next and continue the registration 
 

 

User Registration

(Entity Admin) 

Step 1: If your entity is new to ATLAS, please 

select new. 

Step 2: Click next and continue the registration. 
 

 

 

 

 

User Registration

(Entity Admin) 

Step 1: Fill in all required information specific to 

your account. 

Based on your entity you may need to provide more

information. 

Step 2: Verify information before moving on. 

Step 3: Continue with registration process by 

moving down the page. 
 

 

 

 

 

 

 

User Registration

(Entity Admin) 

Step 1: Fill in all required information specific to 

your Entity. 

Based on your entity you may need to provide more

information. 

Tip: You can check the box if the information for 

your Entity is the same as your account. 

Step 2: Verify information before moving on. 

Step 3: continue with registration process by 

moving down the page. 
 

 

 

 

 

 

 

 

 

User Registration

(Entity Admin) 

Step 1: Specify the commodity type you will be 

exporting in this section. 

Step 2: Fill in all required information specific to 

your Entity. 

Based on your entity you may need to provide more

information. 

Tip: You can check the box if the Billing information 

is the same as your Entity. 

Step 3: Verify information before moving on. 

Step 4: Continue with registration process by 

moving down the page. 
 

 

 

 

 

User Registration

(Entity Admin) 

Step 1: Provide your entity’s Federal tax ID. 

Step 2: Fill in all required information specific to 

your Entity. 

Based on your entity you may need to provide more

information. 

Step 3: Verify information before moving on. 

Step 4: Click next to submit your registration 

request. 
 

 

 

 

 

 

User Registration

(Entity Admin) 

Upon finishing your User registration, a USDA

Internal Admin will then review and approve/deny 

your account. 

Step 1: Click Next, so that the page refreshes to 

the home screen. 

If you have any further questions regarding this 

process, please contact your USDA Admin. 
User Registration

(Entity Admin) 
 

 

 

 

User Registration

(Entity Employee) 

ATLAS User Registration is a guided walkthrough. For this path, you will learn the

steps in submitting a user registration

request as an Entity Employee for an

existing entity. 
 

 

User Registration

(Entity Employee) 

Step 1: Select if you will be importing or exporting 

Step 2:Press next and continue the registration 
 

 

User Registration

(Entity Employee) 

Step 1: Select no. 

Step 2: Press next and continue the registration 
 

 

 

 

 

 

User Registration

(Entity Employee) 

Step 1: Select existing if your entity is already 

established and has an account within ATLAS. 

Step 2: If your entity already exists within ATLAS 

you will be prompted to enter the ATLAS User 

registration token on the following screen. This ID 

is provided by your administrator. 

Step 3: Click next and continue the registration 
 

 

 

 

 

User Registration

(Entity Employee) 

Step 1: Fill in all required information specific to 

your account. 

Based on your entity you may need to provide more

information. 

Step 2: Verify information before moving on. 

Step 3: Continue with registration process by 

moving down the page. 
 

 

 

 

 

 

 

User Registration

(Entity Employee) 

Step 1: Fill in all required information specific to 

your account. 

Step 2: Verify information before moving on. 

Step 3: Provide your entity's ATLAS User 

registration token. 

Note: The ATLAS User registration token is 

accessible by your entity admins and can be found 

on the admin page within their accounts. 

Step 4: Click next to submit your registration 

request. 
 

 

 

 

 

 

User Registration

(Entity Employee) 

Upon finishing your User registration, your 

account will be automatically approved. 

Step 1: Click Next, so that the page refreshes to 

the home screen. 

If you have any further questions regarding this 

process, please contact your USDA Admin. 
User Registration

(Entity Employee) 
 

 

 

 

User Registration

(Broker Admin) 

ATLAS User Registration is a guided walkthrough. For this path, you will learn the

steps in submitting a user registration

request as a Broker Admin. 
 

 

User Registration

(Broker Admin) 

Step 1: Select if you will be importing or exporting. 

Step 2: Click next and continue the registration. 
 

 

User Registration

(Broker Admin) 

Step 1: Select yes. 

Step 2: Click next and continue the registration 
 

 

User Registration

(Broker Admin) 

Step 1: If your entity is new to ATLAS, please 

select new. 

Step 2: Click next and continue the registration 
 

 

 

 

 

User Registration

(Broker Admin) 

Step 1: Fill in all required information specific to 

your account. 

Based on your entity you may need to provide more

information. 

Step 2: Verify information before moving on. 

Step 3: Continue with registration process by 

moving down the page. 
 

 

 

 

 

 

 

User Registration

(Broker Admin) 

Step 1: Fill in all required information specific to 

your Entity. 

Based on your entity you may need to provide more

information. 

Tip: You can check the box if the information for 

your Entity is the same as your account. 

Step 2: Verify information before moving on. 

Step 3: Continue with registration process by 

moving down the page. 
 

 

 

 

 

 

 

 

 

User Registration

(Broker Admin) 

Step 1: Specify the commodity type you will be 

exporting in this section. 

Step 2: Fill in all required information specific to 

your Entity. 

Based on your entity you may need to provide more

information. 

Tip: You can check the box if the Billing information 

is the same as your Entity. 

Step 3: Verify information before moving on. 

Step 4: Continue with registration process by 

moving down the page. 
 

 

 

 

 

User Registration

(Broker Admin) 

Step 1: Provide your entity’s Federal tax ID. 

Step 2: Fill in all required information specific to 

your Entity. 

Based on your entity you may need to provide more

information. 

Step 3: Verify information before moving on. 

Step 4: Click next to submit your registration 

request. 
 

 

 

 

 

User Registration

(Broker Admin) 

Upon finishing your User registration, a USDA Internal 

Admin will then review and approve/deny your 

account. 

Step 1: Click Next, so that the page refreshes to the 

home screen. 

If you have any further questions regarding this 

process, please contact your USDA Admin. 
User Registration

(Broker Admin) 
 

 

 

 

User Registration

(Broker Employee) 

ATLAS User Registration is a guided walkthrough. For this path, you will learn the steps 

in submitting a user registration request as a 

Broker Employee for an existing entity. 
 

 

User Registration

(Broker Employee) 

Step 1: Select if you will be importing or exporting 

Step 2:Press next and continue the registration 
 

 

User Registration

(Broker Employee) 

Step 1: Select Yes. 

Step 2: Press next and continue the registration 
 

 

 

 

 

 

User Registration

(Broker Employee) 

Step 1: Select existing if your entity is already 

established and has an account within ATLAS. 

Step 2: If your entity already exists within ATLAS 

you will be prompted to enter the ATLAS User 

registration token on the following screen, this ID

is provided by your administrator. 

Step 3: Click next and continue the registration 
 

 

 

 

 

User Registration

(Broker Employee) 

Step 1: Fill in all required information specific to 

your account. 

Based on your entity you may need to provide more

information. 

Step 2: Verify information before moving on. 

Step 3: Continue with registration process by 

moving down the page. 
 

 

 

 

 

 

 

User Registration

(Broker Employee) 

Step 1: Fill in all required information specific to 

your account. 

Step 2: Verify information before moving on. 

Step 3: Provide your entity's ATLAS User 

registration token 

Note: The ATLAS User registration token is 

accessible by your Broker Admin and can be found 

on the admin page within their accounts. 

Step 4: Click next to submit your registration 

request. 
 

 

 

 

 

User Registration

(Broker Employee) 

Upon finishing your User registration, your account 

will be automatically approved. 

Step 1: Click Next, so that the page refreshes to the 

home screen. 

If you have any further questions regarding this 

process, please contact your USDA Admin. 
User Registration

(Broker Employee) 
Admin 

Management/Account 
 

 

 

 

 

Admin Management 

Admin management is only available to admins 

within entities. Regular employees do not have

access to the admin tab. 

To navigate to the admin page within ATLAS,

please select the admin tab at the top of the 

screen. 
 

 

 

 

 

 

Admin Management 

You can associate your entity to a Broker entity 

by providing your entity's Broker Setup Token, 

or vice versa. 

Setting up an entity association allows a broker to

submit applications on behalf of a producer, with

the producer listed as the consignor. 

You are also able to provide the ATLAS User 

Registration token to employees going through

the User Registration Process. 
 

 

 

 

 

Admin Management 

You may generate a new token for both the

Broker Setup and the ATLAS User 

Registration Token 

Step 1: Click Generate New Token. 

Step 2: Choose which token you would like to

change. 

Note: When a new token is generated it will

update on the page and must be shared by the

admins when needed. 
 

 

Admin Management 

Step 1: To request entity association, click the

Request Entity Association. 
 

 

 

 

Admin Management 

Step 1: If you are requesting association status,

enter the Broker Setup Token provided by the 

other entity. 

Step 2: Then, press Next 

You will be automatically associated. 
 

 

Admin Management 

Step 1: To remove an entity association, click the

Remove Entity Association. 
 

 

 

Admin Management 

Step 1: Select the entity you wish to disassociate 

from 

Step 2: Then, press Next 

Your removal will be in effect. 
 

 

 

 

Admin Management 

Under the User Management section of the

Admin tab, you can see all the users associated

with your entity. 

You may also change the access levels of these

users and disassociate them from your entity. 

Step 1: Click on the desire Contact Name. 
 

 

 

 

Admin Management 

If any employee wishes to update

their email, they must get their admin to do this 

for them. 

Employees are not able to edit their own email

address stored in the system. 
 

 

 

Admin Management 

To change the access level or to disassociate a

Contact from your entity, you can do so on this 

screen. 

Step 1: Click on Change Access Level. 
 

 

 

Admin Management 

Step 1: Click on Next. 

Note: Once you click this command, the access 

level will be immediately changed. 
 

 

 

 

Admin Management 

Within the Entity Association tab, you can see the

various entities associated with yours. 

You can also see whether the relationship is 

active or not. 
 

 

 

 

 

Admin Management 

Within the Billing Ledgers tab, you will see a list

of all Billing Ledger records you have access to. 

While viewing these ledgers you can see if they 

are currently active or inactive. This determines 

whether you can bill to this account or not. 
 

 

 

 

 

 

Account 

Within the accounts page, you can see all

information associated with your specific account. 

When scrolling down the page, you will see other 

records related to this Account such as;

Contacts, Consignees, Cases, and Billing 

Ledgers. 

You can edit any of your account information from 

this page by clicking the pencil tool next to the

field desired. 
 

 

 

 

 

 

 

 

Account 

A consignee is stored information about the entity 

responsible for the export that you can use to

quickly populate the related information on a

certificate application. 

You can edit and create new consignees 

associated with your account. 

Step 1: Click New 

Step 2: Follow prompt to create consignee 

You can also select on existing consignees to edit 

their information. 
Shipping Groups 
 

 

 

 

 

 

Shipping groups 

Whenever you would like to submit a certificate

application, you must associate it to a shipping group. 

A shipping group is a way to bundle up certificates to be

shipped out to the same destination. 

A shipping label is required in order to get Certificates 

shipped out appropriately. 
 

 

 

 

 

Shipping groups 

To navigate to the shipping groups tab, follow these

steps: 

Step 1: Select the Certificates tab on the 

navigation bar at the top of the screen 

The shipping groups section is found in this section

of the application 
 

 

 

 

 

 

Shipping groups 

To create a Shipping Group record, you must complete

the following steps: 

Step 1: Ensure you are on the Shipping Groups 

sub-tab 

Step 2: Select New towards the middle of the 

shipping group page. 

A popup will appear on the screen to now create a

shipping group 
 

 

 

 

 

 

Shipping groups 

In this window, we will provide the information needed 

in order to create a shipping group. 

Step 1: Fill in all required fields 

Note: Indicate the number of certificates you would

like to associate with each shipping group. 

All information can be edited later, when needed. 
 

 

Shipping groups 

Be sure to verify all information 

Step 1: Click save to create the shipping group 
 

 

 

 

Shipping groups 

After the Shipping Group record is created, you 

can then upload your Shipping Label in the Files 

section. 

Step 1: Click the Upload Files button in the Files 

section and attach your Shipping Label. 
 

 

 

 

 

 

Shipping groups 

You can then edit shipping groups after you have 

created them by selecting the shipping group 

desired. 

You can get PDF’s of all approved certificate 

applications that were associated to each 

shipping group if they were manually generated 

by an internal USDA reviewer. 
Certificate Application 
 

 

 

 

Certificate 

Application 

The certificate application process is step by 

step within ATLAS. 

A certificate application is the application

submitted by the user. 
 

 

 

 

 

 

 

 

 

 

Certificate 

Application 

After the shipping group has been created you 

can now create a Certificate application 

Step 1: Select the Certificates tab on the 

navigation bar at the top of the screen 

The Create Certificate section is located near 

the top of the screen. 

Step 2: Select the Commodity that will be 

exported. 

Step 3: Select the Region the export will be 

going to. 

Step 4: Select the Certificate Type desired. 

Press Next to continue the process. 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Certificate 

Application 

You will need to select the Billing Ledger you 

would like to associate to this certificate 

application. Make sure that it is an active 

ledger. 

The Shipping group that you would like to

have associated with this application will also

be needed at this time. 

Note: You may pause a certificate application

at any time by clicking the Pause button 

towards the bottom of the screen. This allows 

you to put the application on hold at any point 

and come back to it when ready. It will be 

located under the Incomplete tab. 

Note: you click your browser's back button, the

refresh button, or exit the process without

pressing the "pause" button, all your progress 

will be lost. 
 

 

Certificate 

Application 

Please select the dropdown menu to find the

desired Billing Ledger to associate to this 

certificate application. 
 

 

 

Certificate 

Application 

Please begin typing the desired Shipping 

group to associate to this application. As you

type, the field will bring up relevant shipping 

groups. 
 

 

Certificate 

Application 

After you have filled in the required fields,

please press next to continue the application 

process. 
 

 

Certificate 

Application 

Verify your contact information. 

Please make sure all required fields are filled 

in. 

Continue down page. 
 

 

 

 

Certificate 

Application 

Verify your contact information. 

Please make sure all required fields are filled 

in. 

Select the appropriate Requesting Entity 

Select the appropriate Consignor Name 

Note: Some fields are drop down search fields. 
 

 

 

 

Certificate 

Application 

Please fill in all required information. 

Tip: If you have a previously saved Consignee, 

you may check the box and search for them. 

Press next and continue when finished. 
 

 

 

Certificate 

Application 

Start typing to find the specific consignee, the

field will then populate possible matches. This 

is only in the case that you are using a stored 

consignee. 
 

Certificate 

Application 

Press next to continue the application process. 
 

Certificate 

Application 

Fill in all required information pertaining to

the shipping origin. 
 

 

Certificate 

Application 

Verify all information entered. 

Press next to continue the application 

process. 
 

 

 

 

Certificate 

Application 

Verify the country of destination is correct. 

Press next to continue the application 

process. 

Note: Depending the type of certificate, more

information may be needed here. 
 

 

 

Certificate 

Application 

Please insert all information about the 

shipping details of the export needed to

complete the application. 
 

 

 

 

 

 

 

Certificate 

Application 

Step 1: Select the Date of Departure 

Step 2: Select the Date of Arrival 

Step 3: Select the Means of Transportation

(Boat, Airplane, etc.) 

Step 4: Select the Port of Entry, begin filling

in the field and the search will give relevant

options. 

Continue down the page. 
 

 

 

 

Certificate 

Application 

Step 1: Select the Container/Seal Number 

field. 

Step 2: Gather the relevant information 

Note: You can also add more rows if needed 

Note: You may also select Not Applicable 
 

 

Certificate 

Application 

Step 1: Fill in the fields with the various 

numbers 

Step 2: Verify information 

Step 3: Press Save and continue the 

application 
 

 

 

Certificate 

Application 

Step 1: Specify the type of packaging of the

export. 

Step 2: Verify all information provided 

Step 3: Press next and continue the 

application 
 

 

 

Certificate 

Application 

For this section you will need the information

on the commodity codes of the export. 

Step 1: Select the commodity code from the

drop-down list. 
 

 

 

 

 

 

 

Certificate 

Application 

Step 1: Select the commodity code from 

the drop-down list. 

Step 2: Select the specific type of

commodity from the second list if desired. 

Note: you can also add more rows if there

are multiple commodities in this export. 

Press next to continue the application 

process 
 

 

Certificate 

Application 

This section deals with the manufacturing of

the product. 

Step 1: Search for the Manufacturing plant 

field from the list. 
 

 

 

Certificate 

Application 

Collect all information needed 

Step 1: Fill in all required information. 

Note: You may need to add more information 

Verify information provided 

Move down page to continue application 

process 
 

 

 

Certificate 

Application 

Collect all information needed 

Step 1: Fill in all required information. 

Note: You may need to add more information 

Verify information provided 

Move down page to continue application 

process 
 

 

 

Certificate 

Application 

Collect all information needed 

Step 1: Fill in all required information. 

Note: You may need to add more information 

Verify information provided 

Press next to continue application 
 

 

 

 

 

 

Certificate 

Application 

Within the Fees section you will specify the

number and types of certificates you would

like to receive as well as prices for each. 

Step 1: Fill in all required information. 

Note: You will need to provide a reference

number that you will remember 

Verify information provided 

Press next to continue application 
 

 

 

Certificate 

Application 

On the review screen you will review all

information you have provided in reference

to this application. 

Continue down page to finish review. 
 

 

Certificate 

Application 

Verify information provided. 

Note: Click previous if you want to go to

previous pages to make edits. 

Press next to continue application 
 

 

Certificate 

Application 

Review and acknowledge all attestations. 

Click next to Submit application 
 

 

Certificate 

Application 

Your certificate application has now been

submitted and sent for review. 

Click Finish whenever complete. 
 

 

 

Certificate 

Application 

After your Certificate application has been

submitted, you may go to the Submitted 

section near the top of the screen to see its 

status. 
Certificate Statuses 
 

 

 

 

 

Certificate Statuses 

(Incomplete) 

During the certificate application, if you used

the pause function, the application in

question will be saved here. 

Step 1: Click on the Incomplete sub tab. 

Step 2: Click on Resume Application on the 

desired application. 
 

 

 

 

 

 

Certificate Statuses 

A certificate is the record that only gets 

created upon the approval of that certificate

application. 

Under the sub-tabs you will see the

certificate applications listed. 

You may edit these after they have been

submitted or rejected. 

Step 1: Click the sub-tab desired. 

Step 2: Click the application desired. 
 

 

 

 

 

 

 

 

 

Certificate Statuses 

Pending edits tab holds any certificate

application with a status of Draft (Recalled). 

These are certificate applications that were

either recalled and edited or certificate 

applications which were approved but

needed an amendment after the fact. 

In both cases, they are not yet submitted

for approval. 

When you click on a record, you will be able

to see the details of an application that you

have access to. 
 

 

 

 

 

 

 

 

 

Certificate Statuses 

(Recall and Edit) 

If you want to make edits to an application

after it has been submitted, but before it is 

approved, you need to recall and edit it. This 

stops any USDA reviewers from looking at

the application while you make your edits. 

The Status of the specific application will

also be listed here. 

Step 1: Click the Recall and Edit button. 
 

 

 

 

Certificate Statuses 

(Recall and Edit) 

Note: When a broker submits a certificate 

application on your behalf, you can see

the application, but not make edits. 
 

 

Certificate Statuses 

(Recall and Edit) 

Step 1: Click the Next button. 
 

 

 

Certificate Statuses 

(Recall and Edit) 

Go through the Certificate application to

make the desired or necessary changes. 
 

 

 

 

Certificate Statuses 

(Recall and Edit) 

After you have made your changes to the

Certificate Application, you must submit it for 

approval. 

Step 1: Click Submit for Approval. 
 

 

Certificate Statuses 

(Recall and Edit) 

Step 1: Click Next to submit. 
 

 

 

Certificate Statuses 

(Recall and Edit) 

Click Finish to refresh the page after 

submitting the application. 
 

 

 

 

 

 

Certificate Statuses 

Voided certificates are certificates that are no 

longer valid even though they were already 

generated. Their status gets updated to 

"Void" and any PDF document that was 

generated for them is deleted. Also, the user 

is refunded any fees that they paid for them 
 

 

 

 

 

 

 

 

 

 

Certificate Statuses 

Once an application is approved, you can

only Amend it, you can't edit the related 

certificate application. 

If a certificate application is rejected, you can

recall and edit it to make the necessary 

changes. 

The sub-tabs that show approved certificates 

are Approved Certificates and Voided

Certificates. 

Amendments are considered new 

certificates. You will not get the fees 

reimbursed from the original application and

will be billed again for the new application. 
Certificate Statuses 

(Amend) 

Step 1: Click Amend Certificate 
 

Certificate Statuses 

(Amend) 

Step 1: Click Next to continue amending the 

certificate 
 

 

Certificate Statuses 

(Amend) 

Step 1: Go through the Certificate

Application 

Step 2: Make any necessary or desired 

edits. 

Step 3: Click Next to continue. 
 

 

 

Certificate Statuses 

(Amend) 

After making edits to the certificate, you will

need to go to the application associated in

order to submit for approval. 

Step 1: Click Finish to complete the 

application. 
Invoice 
 

 

 

 

 

Invoice 

After a certificate has been approved you

can view the invoice associated with it in the 

Invoices tab located at the top of the screen. 

Step 1: To view a specific invoice, select the

invoice name you desire. 
 

 

 

 

 

 

 

 

Invoice 

While you can not pay through ATLAS, you

can view charges for services rendered. 

The certificate associated with the invoice 

will be listed here as well. 

It is also possible to have a printable view of

the invoice if desired. 

Step 1: Click Printable View near the top of 

the page. A pop-up with your pdf will be 

opened. 
 

 

 

 

 

 

 

 

 

Invoice 

Further down the page, you can see the

invoice line items listed. This is to give

further detail of services rendered and the 

charges associated with them. 

Modification invoices are invoices related to 

amended or voided certificates. These are 

additional invoices that are generated after a

cert app goes through an amendment (user 

pays extra fees) or when a certificate is 

voided (user gets their fees payment

refunded). 
Verify Certificate 
 

 

 

 

 

Verify Certificate 

The verify certificate functionality is 

accessible by any user, regardless if they are

logged in or not. It allows parties such as,

Foreign Port Officials to go into the system 

and check if a certificate is current and valid. 

Step 1: Navigate to the Verify Certificate tab at the 

top of the page. 
 

 

 

Verify Certificate 

Once on the Verify Certificate page, you will

need a few items in order to go though the 

process. 

- Certificate number 

- Certificate issue date 
 

 

 

 

 

 

 

 

 

Verify Certificate 

Once you have collected the necessary 

information, please fill in the corresponding

fields 

Step 1: Fill in the Certificate Number field with the 

specific certificate you are looking into. 

Step 2: Fill in the Certificate Issue Date field with 

the date the certificate was issued by the USDA. 

Step 3: Answer the Captcha to validate that you 

are in fact not a bot. 

Step 1: Press next to continue with the certificate 

verification. 
 

 

 

 

Verify Certificate 

This screen will display any information

pertaining to the specific certificate in

question. 

Once you are finished reviewing the

information feel free to press finish or 

navigate as desired. 
Contact Support 
 

 

 

 

Contact Support 

The Contact Support feature allows the 

ability for ATLAS users to communicate with

the USDA Support team on any issues or 

questions they may have. 

Step 1: Click the Contact support tab at the top of 

the page. 
 

Contact Support 

Step 1: Choose the Type of support you are 

needing help with. 
 

Contact Support 

Step 1: Choose the Sub-Type if needed. 
 

Contact Support 

Step 1: Select the Contact you are requesting 

support for. 
 

 

Contact Support 

Step 1: If the support that is needed pertains to a 

specific Certificate Application, please select the 

appropriate record. 
 

 

 

 

Contact Support 

Step 1: Fill in the Subject line 

Step 2: Fill in the Description of your support ticket 

Step 3: Attach a file if needed 

Step 4: Click the Submit to submit the support 

request. 
 

 

 

 

Contact Support 

After the ticket is submitted, you can view its 

status in the other tabs on the page. 

Other tickets submitted and their statuses 

will exist here as well.