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[Federal Register Volume 78, Number 110 (Friday, June 7, 2013)]
[Notices]
[Page 34352]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2013-13490]

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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No: CFPB-2013-0016]

Agency Information Collection Activities; Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (Bureau) is proposing a new 
information collection, titled ``Telephone Survey Exploring Consumer 
Awareness of and Perceptions Regarding Dispute Resolution Provisions in 
Credit Card Agreements.''

DATES: Written comments are encouraged and must be received on or 
before August 6, 2013 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, Office of Management and Budget (OMB) Control 
Number (see below), and docket number (see above), by any of the 
following methods:
     Electronic: http://www.regulations.gov.Follow the 
instructions for submitting comments.
     Mail/Hand Delivery/Courier: Consumer Financial Protection 
Bureau (Attention: PRA Office), 1700 G Street NW., Washington, DC 
20552.
    Please note that comments submitted by fax or email and those 
submitted after the comment period will not be accepted. In general, 
all comments received will be posted without change to regulations.gov, 
including any personal information provided. Sensitive personal 
information, such as account numbers or social security numbers, should 
not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at 
www.regulations.gov. Requests for additional information should be 
directed to the Consumer Financial Protection Bureau, (Attention: PRA 
Office), 1700 G Street NW., Washington, DC 20552, (202) 435-9575, or 
email: CFPB_Public_PRA@cfpb.gov. Please do not submit comments to 
this mailbox.

SUPPLEMENTARY INFORMATION:
    Title of Collection: Telephone Survey Exploring Consumer Awareness 
of and Perceptions Regarding Dispute Resolution Provisions in Credit 
Card Agreements.
    OMB Control Number: 3170-XXXX.
    Type of Review: Regular.
    Affected Public: Individuals or households.
    Estimated Number of Respondents: 1,000 (and an additional 6,000 
non-respondents).
    Estimated Total Annual Burden Hours: 350 hours (including non-
response).
    Abstract: The Bureau seeks approval from OMB to conduct a national 
telephone survey of 1,000 credit card holders as part of its study of 
mandatory pre-dispute arbitration agreements, which is required under 
Section 1028(a) of the Dodd-Frank Wall Street Reform and Consumer 
Protection Act, Public Law 111-203, Title XIV.
    The survey will explore the extent of consumer awareness of dispute 
resolution provisions in their agreements with credit card providers, 
as well as consumers' assessments of such provisions. The survey will 
necessarily seek information regarding consumers' perceptions and 
valuations of the two primary forms of dispute resolution: arbitration 
and litigation. The survey will not, however, gather data regarding 
respondents' post-fact satisfaction with arbitration or litigation 
proceedings.
    Request for Comments: Comments are invited on: (a) Whether the 
collection of information is necessary for the proper performance of 
the functions of the Bureau, including whether the information shall 
have practical utility; (b) The accuracy of the Bureau's estimate of 
the burden of the collection of information, including the validity of 
the methods and the assumptions used; (c) Ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) Ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Comments submitted in response to this 
notice will be summarized and/or included in the request for Office of 
Management and Budget (OMB) approval. All comments will become a matter 
of public record.

    Dated: May 30, 2013.
Matthew Burton,
Acting Chief Information Officer, Bureau of Consumer Financial 
Protection.
[FR Doc. 2013-13490 Filed 6-6-13; 8:45 am]
BILLING CODE 4810-AM-P
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