**Exhibit 10.1**

 

TRANSITION SERVICES AGREEMENT

 

Transition Services Agreement (this “**Agreement**”) dated as of this 1st day of October, 2007, amongMPC PRO, LLC, a Delaware limited liability company (“**Buyer**”)and GATEWAY, INC., a Delaware corporation (“**Seller**”)(together, the “**Parties**”).

 

RECITALS

 

**WHEREAS**, Purchaserand Seller are parties to an Asset Purchase Agreement dated as of September 4,2007 (the “**Purchase Agreement**”), pursuant towhich Buyer is purchasing from Seller certain assets and liabilities associatedwith Seller’s “Professional Division” and that portion of its “Consumer Direct”division that provides business-related products (collectively, the “**Business**”);

 

**WHEREAS**, inconnection with and as a condition precedent to the closing of the transactionscontemplated by the Purchase Agreement, Seller has agreed to provide certaintransition services to Buyer on the terms and conditions hereinafter set forth,all as contemplated by the Purchase Agreement;

 

**NOW, THEREFORE**, forgood and valuable consideration, the receipt and sufficiency of which arehereby acknowledged, the parties hereto hereby agree as follows:

 

Section 1*. Services Provided.*

 

(a)           Commencing on the Closing Date andduring the term of this Agreement, Seller shall provide to Buyer the servicesdescribed in the Schedules attached hereto (collectively, the “**Services**”) for the time period and to the extent specifiedwith respect to each such Service in the applicable Schedule and upon the otherterms and conditions set forth in this Agreement for the time period and to theextent specified with respect to each such service in the applicable Scheduleand upon the terms and conditions set forth in the Agreement. All time periodsspecified in the Schedules commence on the Closing Date. For the avoidance ofdoubt, the Services set forth in the Schedules attached hereto shall be theonly services of any kind that Seller shall be obligated to provide to Buyerpursuant to this Agreement. Notwithstanding the foregoing, under nocircumstances shall Seller be obligated to (i) provide, or cause to beprovided, any Services in a manner inconsistent with the manner in which suchServices were provided to the Business prior to the Closing Date, except to theextent explicitly provided in an exhibit or (ii) increase, or cause to beincreased, the amount or scope of such Services beyond the levels that wereprovided to the Business prior to the Closing Date, except to the extentexplicitly provided in an exhibit.

 

(b)           Seller agrees to undertake certainbuy/sell activity of components on behalf of Buyer in the course of providingthe Services, which shall include the

 

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procuring of components from componentsuppliers and the selling of such components to Original Design Manufacturers(“**ODMs**”), in connection with and insupport of the manufacture at such ODMs of finished goods that are beingordered from such ODMs by Seller for subsequent sale to Buyer (“**Buy/Sell Activity**”). The Buy/Sell Activity shall beconducted in a manner consistent with Seller’s buy/sell activities for theBusiness prior to the Closing Date.

 

(c)           Each of Seller and Buyer shallappoint a person to act as its project manager (each, a “**ProjectManager**”) to deal with issues arising out of the performance of thisAgreement and to discuss such issues with the other Party’s Project Manager asoften as reasonably necessary or desirable in order to facilitate the orderlyprovision of the Services. The names of the Project Managers initiallydesignated by the Parties are set forth on Exhibit 1. In the event that any ofthe individuals listed on Exhibit 1 (or such individual’s successor) shallcease for any reason to continue as a Project Manager, the Party for whom suchindividual served as Project Manager shall promptly, but in any event within 10business days following the day such project manager ceased to serve as such,appoint a replacement Project Manager, and provide notice to the other Partieshereto of such individual’s name and appointment.

 

(d)           Seller shall have the right to retainthird parties selected by Seller to provide Services on its behalf from time totime. The use or selection by Seller of any such third party shall be inSeller’s sole and absolute discretion and shall not be subject to approval byBuyer; *provided* that if requested by Buyer,Seller shall keep Buyer reasonably informed from time to time regarding anysignificant use of such third parties. Seller shall remain responsible, inaccordance with the terms of this Agreement, for the performance of any Serviceit causes to be so provided by a third party.

 

(e)           Notwithstanding any other provisionof this Agreement, in providing the Services, Seller shall not be obligated to:(i) hire any additional employees; (ii) maintain the employment of any specificemployee; (iii) purchase, lease or license any additional equipment orsoftware; or (iv) pay any costs related to the transfer or conversion of datato Buyer or any alternate supplier of services.

 

(f)            If Seller reasonably believes it isunable (i) to provide any of the Services because the provision thereof wouldresult in a significant disruption of Seller’s operations or (ii) in the caseof data systems, to support the function which the data system relates becauseof a failure to obtain necessary consents, licenses, sublicenses or approvals,the Parties shall cooperate in good faith to determine the best alternativeapproach. Until such alternative approach is found or the problem otherwiseresolved to the mutual satisfaction of the parties, Seller shall usecommercially reasonable efforts to (1) continue providing the Service or (2) inthe case of data systems, support the function to which the data system relatesor permit Buyer to have access to the data system so that Buyer can support thefunction itself. To the extent an agreed-upon written alternative approachrequires payment above and beyond that which is included in Seller’s

 

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charge for the Service in question, Buyershall be responsible for such payment as a result of such alternative approach.

 

(g)           Notwithstanding any other provisionof this Agreement, if a Buyer Default occurs and is continuing, Seller shallhave no obligation to, and may in its sole discretion refuse to, provideServices and/or engage in Buy/Sell Activity. For purposes of this Agreement a “**Buyer Default**” shall be deemed to have occurred upon (i) theoccurrence of any Event of Default under the Note (as such term is defined inthe Purchase Agreement) or (ii) any failure by Buyer (or the Wells FargoBusiness Credit operating division of Wells Fargo Bank, National Association,on behalf on Buyer) to pay any amounts due pursuant to any Invoice under thisAgreement by the date that is five (5) Business Days after the date on whichsuch payment is due, subject to the procedures regarding Invoice Objections setforth in Section 2(e) hereof. Whenever in this Agreement any Party is permittedor required to make a determination in its “sole discretion”, such Party shallbe entitled to consider only such interests and factors as it desires,including its own interests, and shall have no duty or obligation to give anyconsideration to any interest of or factors affecting any other Party orperson.

 

Section 2*. Fees.*

 

(a)           In consideration for the Services tobe provided by Seller hereunder, Buyer shall pay to Seller a total fee of$6,150,000, payable as follows: (i) eight bi-weekly installments of $723,530due on the second, fourth, sixth, eighth, tenth, twelfth, fourteenth andsixteenth Friday after the Closing Date and (ii) one payment of $361,760 due onthe seventeeth Friday after the Closing Date.

 

(b)           If any Extended Services are providedby Seller pursuant to Section 3(a), Buyer shall pay to Seller $606,000 for eachweek or part thereof that Seller performs such Extended Services, payable onthe Friday of every week during which such Extended Services are beingperformed.

 

(c)           Buyer shall reimburse Seller for allsoftware license fees paid by Seller in the course of providing the Servicesthat would not have been incurred by Seller but for the provision of Servicesto Buyer pursuant to this Agreement (“**Incremental SoftwareLicense Fees**”). Prior to providing the Services, Seller shallprovide Buyer with written notice setting forth the expected IncrementalSoftware License Fees associated with providing such Services to Buyer. IfBuyer provides written or verbal approval of such expected Incremental SoftwareLicense Fees, Buyer shall pay the actual Incremental Software License Fees onthe Friday following receipt by Buyer of a notice from Seller setting forth theamounts actually paid by Seller and amounts owed by Buyer hereunder. If Buyerdoes not approve of an expected Incremental Software License Fee, Seller maydecline to provide any Services that Seller reasonably believes requires asoftware license for which Buyer has not agreed to pay the applicableIncremental Software License Fees.

 

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(d)           Buyer shall reimburse Seller for allBuy/Sell Activity undertaken by Seller in the course of providing the Services,as specified below:

 

*(i)      *Buyershall reimburse Seller for all components, accessories and finished goodspurchased by Seller on behalf of Buyer in the course of providing the Services,subject to a percentage markup over amounts paid by Seller for such items. Suchpercentage markup shall be (i) one-half percent (0.5%) during the firsteight-week period following the Closing Date, (ii) one percent (1%) during thesecond eight-week period following the Closing Date and (iii) two percent (2%)thereafter. At the end of each Invoice Period, Seller shall estimate Buyer’sportion of the total purchased components, accessories and finished goods basedon Buyer’s proportion of total product production being produced on behalf ofSeller and Buyer by ODMs, with any product production that is in support oforders from Buyer deemed to be product that is produced for Buyer. Seller shallthen apply the appropriate percentage markup to such estimated Buyer’s portionof the total purchased components, accessories and finished goods to determinean estimate of the total amount owed by Buyer to Seller for Buy/Sell Activityduring such Invoice Period (the “**Estimated Buy/Sell Total**”).If the actual amount of purchased components, accessories and finished goodsattributable to Buyer for an Invoice Period after applying the appropriate percentagemarkup to such amount (the “**Actual Buy/Sell Total**”)is less than the corresponding Estimated Buy/Sell Total, Seller will reimbursesuch difference to Buyer within 15 days after the date of the Invoice for therelated Invoice Period.  If the Actual Buy/Sell Total is greater than thecorresponding Estimated Buy/Sell Total, Buyer will reimburse such difference toSeller within 15 days after the date of the Invoice for the related InvoicePeriod.

 

*(ii)    *Buyershall reimburse Seller for its portion of ODM layering charges, which shall beallocated to Buyer in proportion to its portion of the total product productionproduced on behalf of Seller and Buyer by ODMs. In the event that such ODMlayering charges result in a credit to Buyer, such credit shall be reflected onthe Invoice for the Invoice Period in which it is determined that a credit isdue.

 

*(iii)   *Buyershall reimburse Seller for its portion of ODM charges for excess and obsoletecomponents, which shall be allocated to Buyer where such excess and obsoletecomponents were ordered for Buyer’s product production (taking intoconsideration any production decommits from Buyer).

 

*(iv)    *Buyerwill reimburse Seller for its portion of those charges associated with themovement and storage of components, accessories and finished goods, includingbut not limited to transportation, warehousing and handling cost. Buyer’sportion of such charges shall be allocated to Buyer in proportion to Buyer’sproportion of the total product production

 

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produced on behalf of Seller and Buyer by ODMs, with any productproduction that is in support of orders from Buyer deemed to be product that isproduced for Buyer.

 

On the fifth business day following theClosing Date, and at the end of each week thereafter for so long as Sellerperforms Services for Buyer under this Agreement (each, an “**Invoice Period**”), Seller will provide a statement to Buyer,listing in reasonable detail the buy/sell activity undertaken by Sellerhereunder and listing the amounts paid by Seller and amounts owed by Buyerhereunder (each, an “**Invoice**”).

 

(e)           If Buyer disagrees with the amountset forth on an Invoice, Buyer shall send to Seller a reasonably detailedwritten notice of such disagreement (the “**Invoice Objection**”)no later than the 10th day after the date of the Invoice, in the case of anInvoice for freight costs or service costs and no later than the 25th day afterthe date of the Invoice, in the case of any other Invoice. Notwithstanding anyInvoice Objection made by Buyer, Buyer shall in any event pay any portion ofthe amount set forth on the Invoice with which it agrees no later than the 15thday after the date of the Invoice, in the case of an Invoice for freight costsor service costs, and no later than the 30th day after the date of the Invoice,in the case of any other Invoice, to the extent that such amount is not paid inaccordance with the terms of the Intercreditor Agreement referenced in Section10.09 of the Purchase Agreement (the “**Intercreditor Agreement**”).If no Invoice Objection is received by Seller by the applicable date set forthin the first sentence of this Section 2(e), such Invoice shall be deemed finaland conclusive and agreed to by Buyer, and Buyer shall pay the full amount ofsuch Invoice by the applicable date set forth in the second sentence of thisSection 2(e). Buyer and Seller shall resolve any Invoice Objection and anyother disputes or disagreements relating to Invoices in accordance with theprocedures provided for in Section 7.

 

(f)            The Applicable Gateway Weekly PayoffAmount (as defined in the Intercreditor Agreement) that Seller shall provide inthe applicable weekly statement to Wells Fargo, National Association (“**Wells Fargo**”) under the Intercreditor Agreement shall be theamount specified as payable by Buyer on the Invoice for the related week; *provided* that Seller may, in its sole discretion, increasethe Applicable Gateway Weekly Payoff Amount to be included in any applicableweekly statement provided to Wells Fargo pursuant to the IntercreditorAgreement by any amount payable by Buyer to Seller in respect of Services,Extended Services or Incremental Software License Fees that is not paid whendue under this Agreement (in each case without duplication in any subsequentweekly statement provided to Wells Fargo).

 

(g)           If on any date there exist amountsthat would otherwise be payable by Buyer to Seller in respect of Services,Extended Services, Incremental Software License Fees or any Invoice, on the onehand, and amounts under any agreement that would otherwise be payable by Sellerto Buyer, on the other hand,

 

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then, on such date, either party may elect toset-off such amounts by written notice to the other party, upon which eachparty’s obligation to make payment of such amounts will be automatically satisfied,discharged and replaced by an obligation upon the party by which the largeraggregate amount would have been payable to pay to the other party the excessof the larger amount over the smaller aggregate amount.

 

(h)           Late payments shall bear interest ata rate of 8% per annum, compounded monthly.

 

(i)            If the total value of (x) the valueof the Net Inventory Minus Liabilities, as determined on the Final NetInventory/Liability Statement plus (y) $[•] (representing the amount paidby Gateway Computers, Inc. to Quanta Computers Inc. (“**Quanta**”)to purchase the 40% membership interest in Gateway Pro Partners, LLC owned byQuanta) minus (z) the total amount of Customer Prepayments as of the ClosingDate in respect of which Buyer is assuming Liabilities to deliver Products orperform services pursuant to Section 2.01(g) of the Purchase Agreement is lessthan $21,800,000, then Seller shall credit the difference between $21,800,000and such total value against Buyer’s payment obligations hereunder.

 

Section 3*. Term.*

 

(a)           This Agreement shall continue ineffect until the latest expiration date specified for a Service in any Schedulehereto (or such other date as may be agreed to in writing by the Parties) (the“**Expiration Date**”), unless earlierterminated in accordance with Section 3(b) or Section 3(c) below; *provided* that if Buyer desires a continuation of the term ofthis Agreement beyond the Expiration Date (or such other applicable expirationdate specified for a Service in a Schedule hereto) and Buyer notifies Sellerwithin 30 days prior to the Expiration Date (or within 30 days prior to theexpiration date specified in the relevant Schedule), Seller agrees to negotiatewith Buyer in good faith regarding an extension of the term of the Services,provided that Seller shall be under no obligation to provide any extensionunder this Section 3(a) and may extend or not extend the term of the Servicesin its sole discretion. If the Parties agree to extend the term of thisAgreement beyond the Expiration Date, regardless of the cause, Buyer shall paySeller for such services (the “**Extended Services**”)such amounts as determined in accordance with Section 2(b).

 

(b)           Beginning on the date that is 17weeks after the Closing Date, Buyer may terminate this Agreement or any Serviceto be provided hereunder for any reason at any time upon at least 30 days’prior written notice to Seller. For the avoidance of doubt, prior to the datethat is 17 weeks after the Closing Date, Buyer shall not be permitted toterminate this Agreement except pursuant to Section 3(c) below. Notwithstandingtermination of this Agreement or any Service by Buyer pursuant to this Section3(b), Buyer shall remain liable for all fees outstanding pursuant to Section 2hereof.

 

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(c)           Notwithstanding anything to thecontrary contained herein, (i) Buyer may terminate this Agreement in whole orin part at any time in the event of any material breach or default by Seller ofany of Seller’s obligations under this Agreement and the failure of Seller tocure, or to take substantial steps towards the curing of, such breach ordefault within 30 days after receipt of written notice from Buyer requestingsuch breach or default to be cured; and (ii) Seller may terminate thisAgreement in whole or in part at any time in the event of any material breachor default by Buyer of any of Buyer’s obligations under this Agreement and thefailure of Buyer to cure such breach or default within 30 days after receipt ofnotice from Seller requesting such breach or default to be cured.

 

(d)           Upon termination of this Agreement orupon the Expiration Date, if such date has not been extended, Seller shallretain all books and records, or copies thereof, pertaining to the business of Buyerused or generated in the course of the provision of Services hereunder.Thereafter, Seller will have the right to dispose of such books and records,but will not do so within two years of expiration or termination of thisAgreement unless it has given Buyer at least 30 days’ prior notice of suchdisposition and the reasonable opportunity, to the extent practicable, to havesuch books and records copied or delivered to Buyer at Buyer’s expense. Ifrequested by Buyer and subject to Section 6 of this Agreement, Seller willafford Buyer reasonable access to such books and records during normal businesshours at Buyer’s expense and will permit Buyer at its expense to copy or totake original copies of such books and records to the extent such books and recordspertain solely to Buyer’s businesses and to copy such books and records to theextent such books and records pertain to Buyer’s businesses only in part.

 

Section 4*. Indemnification.*

 

(a)           Seller shall indemnify and holdharmless Buyer, its successors and Affiliates, and their respective officers,directors, employees, shareholders and agents from and against all damages,losses, liabilities and expenses (including reasonable attorneys’ fees) inconnection with any action, suit or proceeding involving a third party claim (“**Damages**”) directly arising from the willful misconduct ofSeller in connection with the provision of Services by Seller to Buyer; *provided, however,* that in the event that Damages arise outof the willful misconduct of both Seller and Buyer, Seller shall not berequired to indemnify or hold harmless Buyer to the extent that the Damages arecaused by the willful misconduct of Buyer. Seller’s liability under thisSection 4(a) shall be subject to the provisions of Section 4(c) and shall not,in the aggregate, exceed the aggregate amount of fees received by Seller underthis Agreement.

 

(b)           Buyer shall indemnify and holdharmless Seller, its successors and Affiliates, and their respective directors,employees, shareholders, and agents from and against any and all Damagesdirectly arising from the willful misconduct of Buyer in connection with theprovision of Services by Seller to Buyer; *provided, however,*that in the event that Damages arise out of the willful

 

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misconduct of both Seller and Buyer, Buyershall not be required to indemnify or hold harmless Seller to the extent thatthe Damages are caused by the willful misconduct of Seller. The liability ofBuyer under this Section 4(b) shall be subject to the provisions of Section4(c).

 

(c)           NOTWITHSTANDING ANYTHING CONTAINED INTHIS AGREEMENT TO THE CONTRARY, IN NO EVENT SHALL ANY PARTY BE LIABLE FORINCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES(INCLUDING LOST PROFITS OR LOST REVENUES) OF THE OTHER PARTY, ITS SUCCESSORS,ASSIGNS OR THEIR RESPECTIVE AFFILIATES, AS A RESULT OF OR ARISING FROM THISAGREEMENT, REGARDLESS OF WHETHER SUCH LIABILITY ARISES IN TORT, CONTRACT,BREACH OF WARRANTY, INDEMNIFICATION OR OTHERWISE.

 

(d)           Seller shall not be responsible forthe correction of any erroneous data provided by Seller in the course ofproviding the Services unless Buyer requests in writing the correction of suchdata within 90 calendar days of the provision by Seller to Buyer of such data.

 

(e)           In the event any liability arisesfrom the performance of Services hereunder by a third party contractor, Buyershall be subrogated to such rights, if any, as Seller may have against suchthird party contractor with respect to the Services provided by such thirdparty contractor to or on behalf of Seller.

 

(f)            The procedures, but none of themonetary thresholds or limitations, contained in Section 11.05 of the PurchaseAgreement shall govern indemnification under this Section 4.

 

Section 5*. Independent Contractor; No Partnership.*

 

(a)           Seller shall, in its sole discretion,select the Seller employees to provide services hereunder on a basis consistentwith Seller’s past practice, and such individuals shall not be deemed to beemployees of Buyer. All work performed hereunder by Seller shall be performedby Seller as an independent contractor.

 

(b)           Notwithstanding anything herein tothe contrary, no partnership or joint venture has been, or under anycircumstances shall have been deemed, created in or by this Agreement or as aresult of the provision of Services hereunder.

 

(c)           Except as specifically set forth inthis Agreement or as otherwise explicitly provided in a writing signed by theParties, none of the Parties shall have any authority or authorization, of anynature whatsoever, to speak for or bind the other.

 

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Section 6*. Use of Information, Confidentiality.*As a result of theprovision of Services to Buyer hereunder or any access to books and recordscontemplated by this Agreement or otherwise after the performance of this Agreement,the Parties hereto and their respective Affiliates may receive, have access toor obtain Confidential Information relating to any other Party. Each of theParties shall, and shall cause each of its Affiliates to, (i) keep confidentialany such Confidential Information, except to the extent such information (a) isor becomes public, except through the disclosure of such information by anyParty or any of its Affiliates; (b) becomes available to any Party or any ofits Affiliates from a third party that is not, to the knowledge of such Party,required to keep such information confidential; or (c) is required to bedisclosed by any Party or any of its Affiliates pursuant to any law, rule,regulation or court order; *provided* that,to the extent consistent with that law, rule, regulation or court order, suchParty or the relevant Affiliate shall give the other Party or Parties priornotice of that impending disclosure and the opportunity to object to orminimize that disclosure; (ii) distribute any such Confidential Informationonly to those of its own employees and officers and agents who have areasonable need for it; and (iii) not use such Confidential Information in anymanner except for the purpose provided.

 

“**Confidential Information**”means any information concerning the businesses and affairs of a Party or anyof its Affiliates, regardless of whether such information is specificallyidentified as “confidential”, including but not limited to all trade secretsand other proprietary and confidential information relating to such Party orany of its Affiliates or their businesses, including products, formulas,processes, designs, computer data or programs, know-how, data, data systems andrelated procedures and documentation, existing and prospective customer, vendorand supplier lists and files, agreements and contracts, documents, methods ofconducting business, financial and accounting statements and records, businessplans, budgets and projections, prospective customer proposals, technicalinformation, marketing materials and concepts, methods for developing andmaintaining business relationships with customers and prospective customers,and any information otherwise designated as Confidential Information by suchParty or any of its Affiliates.

 

Section 7*. Dispute Resolution Procedure.*

 

(a)           In the event of a dispute or adisagreement under this Agreement or any Schedule hereto, the Parties’respective Project Managers shall use reasonable efforts to resolve the matterthrough conference calls, face-to-face meetings and/or other communications.The entire escalation and resolution process shall be completed in fewer than20 calendar days; provided, however, that the Project Managers shall have thediscretion to agree in writing to extend this time period. The writtenagreement to extend the time period shall include a revised time period. Ifafter 10 days the disagreement or dispute is not resolved to the Parties’mutual satisfaction, the disagreement or dispute shall be escalated to thesenior management of the Parties, which shall have an additional 10 calendardays to resolve the matter, subject in each case to extension as providedabove.

 

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(b)           If the senior management of theParties are not able to resolve a disagreement or dispute within 20 calendardays after initiation of the procedures provided for in this Section (subjectto extension as provided above), either Party may pursue any remedy availableto it under this Agreement or as permitted by law.

 

Section 8*. Assignment; Non-Exclusive.*

 

(a)           This Agreement is not assignable byany Party without the express prior written consent of the other Party hereto,and any such unauthorized assignment or transfer will be void.

 

(b)           Without in any way limiting theobligations of the Parties under this Agreement, Seller agrees that Buyer mayenter into agreements with other Parties for the provision of any Servicesprovided by Seller hereunder.

 

Section 9*. Notices.*All notices and other written communicationshereunder shall be in writing and shall be given as follows:

 

If to Seller, to:

 

Gateway, Inc.

765 Irvine Center Drive

Irvine, CA 92618-2930

Attention: Chief Financial Officer

Facsimile No.: (949)471-7014

 

with a copy to:

 

DavisPolk & Wardwell

1600El Camino Real

MenloPark, CA 94025

Attention:  Mischa Travers

FacsimileNo.:  (650) 752-2111

 

If to Buyer, to:

 

MPC Corporation

906 East Karcher RoadNampa, IdahoAttention:  Chief Financial OfficerFacsimile No.:  (208) 893-7218

 

with a copy, to:

 

Holland & Hart LLP

101 S. CapitolBlvd., Suite 1400

 

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Boise, ID  83702Attention:  Brian T. Hansen

FacsimileNo.:  (208) 343-8869

 

or such otheraddress or facsimile number as such Party may hereafter specify for the purposeby notice to the other party hereto. All such notices, requests and othercommunications shall be deemed received on the date of receipt by the recipientthereof if received prior to 5:00 p.m. in the place of receipt and such day isa Business Day in the place of receipt. Otherwise, any such notice, request orcommunication shall be deemed not to have been received until the nextsucceeding Business Day in the place of receipt.

 

Section 10*. Governing Law.*This Agreement shall be governed by andconstrued in accordance with the domestic laws of the State of Delaware withoutgiving effect to any choice or conflict of law provision or rule (whether ofthe State of Delaware or any other jurisdiction) that would cause theapplication of the laws of any jurisdiction other than the State of Delaware.

 

Section 11. *Severability.*If any term of this Agreement is held by acourt of competent jurisdiction or other authority to be invalid, void orunenforceable, the remainder of the terms, provisions, covenants andrestrictions of this Agreement shall remain in full force and effect and shallin no way be affected, impaired or invalidated so long as the economic or legalsubstance of the transactions contemplated hereby is not affected in any mannermaterially adverse to any Party. Upon such a determination, the Parties shallnegotiate in good faith to modify this Agreement so as to effect the originalintent of the Parties as closely as possible in an acceptable manner in orderthat the transactions contemplated hereby be consummated as originallycontemplated to the fullest extent possible.

 

Section 12*. Counterparts.*This Agreement may be executed in one ormore counterparts, each of which shall be deemed an original but all of whichtogether will constitute one and the same instrument.

 

Section 13*. Waiver Of Jury Trial.*EACH OF THE PARTIES HERETO HEREBYWAIVES ITS RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON ORARISING OUT OF THIS AGREEMENT OR THE TRANSACTIONS BETWEEN THE PARTIESCONTEMPLATED HEREBY OR ANY DEALINGS BETWEEN THEM RELATING TO THE SUBJECT MATTERHEREOF. THIS WAIVER IS IRREVOCABLE AND SHALL APPLY TO ANY SUBSEQUENTAMENDMENTS, RENEWALS, SUPPLEMENTS OR MODIFICATIONS TO (OR ASSIGNMENTS OF) THISAGREEMENT. IN THE EVENT OF LITIGATION, THIS AGREEMENT MAY BE FILED WITH THECOURT AS A WRITTEN CONSENT TO A TRIAL WITHOUT A JURY.

 

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Section 14*. Schedules.*The schedules to this Agreement (collectively,the “**Schedules**”) are deemed a part of thisAgreement and are subject to all of the provisions herein (including withoutlimitation Section 4 hereof).

 

Section 15*. Entire Agreement; Modification; Waivers.*This Agreementand the Schedules attached hereto constitute the entire agreement between theParties with respect to the subject matter hereof and shall supersede allprevious negotiations, commitments and writings with respect to Services. ThisAgreement and the Schedules attached hereto may not be altered, modified oramended except by a written instrument signed by all affected parties. Thefailure of any Party to require the performance or satisfaction of any term orobligation of this Agreement, or the waiver by any party of any breach of thisAgreement, shall not prevent subsequent enforcement of such term or obligationor be deemed a waiver of any subsequent breach.

 

Section 16*. Inconsistency.*In the event of any inconsistency betweenthe terms of this Agreement and any of the Schedules hereto, the terms of thisAgreement (other than the Expiration Date of particular Services and thecharges for those Services contained in the Schedules) shall control unless theconflicting Schedule term specifically states that it is intended to override aterm of this Agreement.

 

Section 17*. Defined Terms.*Defined terms used, but not defined herein,shall have the meanings ascribed to them in the Purchase Agreement.

 

Section 18. *Force Majeure.*Notwithstanding anything to the contrary inthis Agreement, performance or provision of Services by Seller or anythird-party selected by Seller as provided herein and receipt thereof by Buyerunder this Agreement may be suspended or curtailed without liability to Selleror any of its Affiliates to the extent, and for so long as, any event (“**Force Majeure Events**”) that is beyond the reasonable controlof Seller or any third party selected by Seller as provided herein (asapplicable, the “**Non-Performing Party**”), includingbut not limited to the following events, prevents or makes commerciallyimpracticable the performance of any obligation hereunder of the Non-PerformingParty: (i) acts of God, the elements, epidemics, explosions, floods, tornadoes,hurricanes or other windstorms, landslides, lightning, earthquakes, fires,storms or floods; (ii) labor trouble consisting of strikes, walk-outs,injunctions or any other similar actions (whether or not within the reasonablecontrol of the Non-Performing Party; it being understood and agreed that thesettlement of strikes, walk-outs, injunctions and any other similar actionsshall be entirely within the discretion of the Non-Performing Party); (iii)inability, despite the commercially reasonable efforts of Seller, which shallnot include expenditure by Seller of any significant additional amounts thatare not reimbursed by Buyer, to obtain material, equipment, utilities ortransportation; (iv) a failure or breakdown, despite the commerciallyreasonable efforts of Seller, which shall not include expenditure by Seller ofany significant additional amounts that are not reimbursed by Buyer, ofequipment or machinery, fiber optic cable cuts, or

 

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interruption or failure of telecommunication,electrical or digital transmission links; (v) national defense requirements,war, revolution, terrorism, blockades, insurrections, sabotage, riots, arrestsand restraints of the government, either federal or state, civil or military;or (vi) any applicable law, regulation or rule or the enforcement thereof byany governmental or regulatory agency having jurisdiction, that shall preventthe Non-Performing Party from performing or providing any Service, or shalllimit the Non-Performing Party’s ability to perform or provide such Service, orany such agency shall notify the Non-Performing Party of its intention to fineor penalize the Non-Performing Party or otherwise impede or limit theNon-Performing Party’s performance or provision, or ability to perform orprovide, such Service. Any delay, limitation or failure of performance by theNon-Performing Party due to one or more Force Majeure Events shall not bedeemed a breach of or failure to perform under this Agreement or any parthereof and this Agreement shall otherwise remain unaffected; *provided* that (i) Buyer may terminate any Service thatremains so interrupted for more than 60 days pursuant to Section 3 and (ii)Buyer shall have no obligation to pay for any Services not received as a resultof any Force Majeure Event.

 

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IN WITNESS WHEREOF, the parties have executedthis Agreement as of the day and year first above written.

 
|   | GATEWAY, INC. |
|--------|---------------|
|   |          |
|   |          |
|   | By:           |   /s/ John Goldsberry |   |
|   | Name:         |   John Goldsberry |
|   | Title:        |   SVP & CFO |
|   |          |
|   |          |
|   | MPC-PRO, LLC  |
|   |          |
|   | By:           | MPC Corporation, Manager |
|   |          |
|   |          |
|   | By:           |   /s/ Curtis Akey |   |
|   | Name:         |   Curtis Akey |
|   | Title:        |   Chief Financial Officer, Secretary |

 

 

* [Signature Page to Transition ServicesAgreement]*

 

----

 

**Exhibit 1**

 

**Project Managers**

 

Buyer:  [        ]

 

Seller:  [        ]

 

----

 

Project Symphony Transition ServicesSchedules with Mozart Changes

 

All Time Periods begin atClosing

 
| **Organization**          | ** ** | **Function**          | ** ** | **Scope of Service**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | ** ** | **Time Period** |
|---------------------------|------------|-----------------------|------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|----------------------|
| **Transition Governance** | ** ** | ** **            | ** ** | ** **                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | ** ** | ** **           |
| ** **                | ** ** | ** **            | ** ** | ** **                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | ** ** | ** **           |
| Greg Salley               |       | Transition Governance |       | •     Gateway will maintain a  single point of contact with authority to manage all Gateway resources in the  performance of transition services. 

•     Gateway will maintain  project leads within each functional area to monitor and manage progress  against the transition project plan 

•     Gateway will maintain an  issue escalation and resolution process through senior management to manage  disputes and issues according to the terms of the Purchase Agreement. |       | 17 weeks (120 days)  |

 

----

 
| **Organization** | ** ** | **Function**                   | ** ** | **Scope of Service**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | ** ** | **Time Period** |
|------------------|------------|--------------------------------|------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|----------------------|
| **Operations**   | ** ** | ** **                     | ** ** | ** **                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  | ** ** | ** **           |
|             |       |                           |       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |       |                 |
| Kyle Price       |       | New Product Introduction (NPI) |       | •     Validate MRD complete 

•     Manage POR development and  release 

•     Identify EOL products and  develop EOL management plan 

•     Facilitate design readiness  review 

•     Conduct Develop Phase  Review 

•     Assure all Readiness  reviews complete (material, manufacturing, service, etc...)

•     Conduct MP/Launch Phase  Review |       | 4 weeks (30 days)    |

 

----

 
| **Organization** | ** ** | **Function**    | ** ** | **Scope of Service**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  | ** ** | **Time Period** |
|------------------|------------|-----------------|------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|----------------------|
| Troy Pliska      |       | Supply Planning |       | •     Oversee/monitor PRO new  product and feature launch “assumptions” and changes to existing  offering/promos to ensure material feasibility 

•     Interface and collaborate  with PRO forecasting team to provide intelligence driving the forecast 

•     Develop PRO MPS/supply plan  and pass to ODMs/GCC 

•     Manage Clear to Build (CTB)  and daily shortage allocation and procurement escalation 

•     Support ODM prioritization  and allocation 

•     Services Includes PRO: DT,  NB, SVR, MON, and ACCY |       | 6 weeks (42 days)    |

 

----

 
| **Organization** | ** ** | **Function**                          | ** ** | **Scope of Service**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | ** ** | **Time Period** |
|------------------|------------|---------------------------------------|------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|----------------------|
| Pliska           |       | Configuration/Product Data Management |       | •     PRO Part creation, setup,  maintenance 

•     PRO AML creation, setup,  maintenance 

•     PRO Sales BOM creation,  setup, maintenance 

•     PRO Configuration rules  setup and maintenance 

•     GCC Mfg BOM creation,  setup, and maintenance 

•     Web Config “technical  merchandizing” – presentation/organization of core system and options 

•     “What’s Changing” document  creation and management to feed the web and downstream process 

•     Config Sheet development  and maintenance for PRO contract compliance 

•     PRO product technical spec  creation and management 

•     Includes system setup for  Agile, JDE, GPS (OC 1.5, 2.0, 2.4), GCC QSAP |       | 17 weeks (120 days)  |

 

----

 
| **Organization** | ** ** | **Function**                                            | ** ** | **Scope of Service**                                                                                                                                                                                                                                                                                                                            | ** ** | **Time Period**                                          |
|------------------|------------|---------------------------------------------------------|------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|---------------------------------------------------------------|
| Kyle Price       |       | Quality                                                 |       | •     Filed escalation support 

•     Manufacturing issue support  

•     Product HOLD and Deviation  management 

•     Manufacturing improvement  support 

•     Vendor 8D management                                   |       | 10 weeks (70 days)  17 weeks (120 days) for data flow process |
|             |       |                                                    |       |                                                                                                                                                                                                                                                                                                                                                      |       |                                                          |
| Randy Johnson    |       | Trading Company ROHS compliance                         |       | •     Initiate RFI for new  components 

•     Validate conformance to  ROHS standards 

•     Request material  composition and test reports for conformance 

•     Submit composition, test  and certification reports to configuration management |       | 10 weeks (70 days)                                            |
|             |       |                                                    |       |                                                                                                                                                                                                                                                                                                                                                      |       |                                                          |
| Randy Johnson    |       | Co-marketing, supplier funding, tracking and collection |       | •     Tracking of units purchased  by commodity 

•     Coordinate rebate amounts  through Finance 

•     Follow up  Billing/Collection                                                                                                                                       |       | 17 weeks (120 days)                                           |

 

----

 
| **Organization** | ** ** | **Function**                                                                            | ** ** | **Scope of Service**                                                                                                                                                                                                                                                                                                                             | ** ** | **Time Period** |
|------------------|------------|-----------------------------------------------------------------------------------------|------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|----------------------|
| Randy Johnson    |       | Finished goods procurement – monitors, monitor build planning and ODM  management. |       | •     Forecasting of monitor  requirements for CTO demand 

•     Monitor IML inventory &  reconcile against forecasted demand 

•     Forecast material  requirements in support of monitors 

•     PO’s to support CTO build  requirements |       | 17 weeks (120 days)  |
|             |       |                                                                                    |       |                                                                                                                                                                                                                                                                                                                                                       |       |                 |
| Randy Johnson    |       | Pro Accessory procurement for IML and EDI accessories                                   |       | •     Forecasting of accessory  requirements 

•     Monitor IML inventory  against forecasted demand 

•     Release PO’s to support  accessories 

•     Manage supplier expedites                                                              |       | 17 weeks (120 days)  |

 

----

 
| **Organization** | ** ** | **Function**     | ** ** | **Scope of Service**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | ** ** | **Time Period** |
|------------------|------------|------------------|------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|----------------------|
| Troy  Pliska     |       | Supply  Planning |       | •                    Extended lead time management for PRO  delivery date promising tool. (JDE & OC). 

•       Service  includes PRO: DT, NB, SVR, MON, and ACCY                                                                                                                                                                                                                                                |       | 17  weeks (120 days) |
|             |       |             |       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |       |                 |
| Randy Johnson    |       | Trading Company  |       | •     Evaluate CTO requirements  MPS 

•     Forecast consolidated  requirements to suppliers 

•     Monitor CTB for supply  issues & reconcile against latest MPS 

•     Release purchase orders for  CTO buy/sell components 

•     PO delivery & close out  

•     Monitor COA inventory &  aging 

•     Maintain COA Pos to support  build requirements |       | 17 weeks (120 days)  |

 

----

 
| **Organization** | ** ** | **Function**            | ** ** | **Scope of Service**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | ** ** | **Time Period** |
|------------------|------------|-------------------------|------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|----------------------|
| Randy Johnson    |       | E and O Trading company |       | •     Update E&O report with  current market value 

•     ODM interface, collection,  assembly of parts liability files across CTO ODMs 

•     E&O reserve database  management 

•     Quantity risk assessment 

•     Market recovery% assessment  

•     Reserve setting 

•     E&O disposition  management & execution 

•     E&O PO/SO liquidation and management  

•     E&O disposition on-site  physical count, PN verification, condition inspection, scrap verification |       | 17 weeks (120 days)  |

 

----

 
| **Organization** | ** ** | **Function**      | ** ** | **Scope of Service**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            | ** ** | **Time Period** |
|------------------|------------|-------------------|------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|----------------------|
| Troy Pliska      |       | E&O ODM Owned |       | •     ODM interface, collection,  and assembly of part liability files across all CTO ODMs 

•     E&O reserve database  management 

•     Quantity “risk” assessment 

•     Market recovery% assessment  

•     Reserve setting 

•     E&O disposition management  and execution 

•     E&O PO/SO liquidation  creation and management 

•     Includes both ODM owned-GTW  liable and GTW owned at IML inventory liabilities 

•     E&O disposition on-site  physical count, PN verification, condition inspection, scrap verification |       | 17 weeks (120 days)  |

 

----

 
| **Organization** | ** ** | **Function**          | ** ** | **Scope of Service**                                                                                                                                                                                                                                                                                                                                                                                                                                                       | ** ** | **Time Period** |
|------------------|------------|-----------------------|------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|----------------------|
| Kyle Price       |       | Product Qualification |       | •                  Component  Qualification (MB, Opticals, HDD, Chassis, PS, Video, add-on, etc...)

•     System Qualification 

•     Pilot Golden Sample review 

•     Bug list management 

•     MP release support 

•     Sub part quality support |       | 12 weeks (84 days)   |
|             |       |                  |       |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |       |                 |
| Kyle Price       |       | Develop Operations    |       | •     Process DCR, sign-off in  Agile, route 

•     Implement DCR 

•     Create & submit CCO for  part & BOM creation 

•     Create & submit AML for  parts & BOM 

•     Move to production                                                                                                                                         |       | 6 weeks (42 days)    |

 

----

 
| **Organization** | ** ** | **Function**                            | ** ** | **Scope of Service**                                                                                                                                                                                                                                                                                                                                                                                                                                     | ** ** | **Time Period** |
|------------------|------------|-----------------------------------------|------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|----------------------|
| Troy Pliska      |       | Quote management, cost set-up, PO audit |       | •     Interface and development  of A part cost roadmap to suppliers 

•     PRO system/feature ODM  quote development (GCC) and review/audit (ODM) 

•     PRO system/feature cost  setup and control 

•     PRO price / invoice (PPV) variance tracking  and analysis 

•     PRO 856/810 EDI workbench  monitoring and resolution |       | 17 weeks (120 days)  |

 

----

 
| **Organization** | ** ** | **Function**            | ** ** | **Scope of Service**                                                                                                                                                                                                                            | ** ** | **Time Period** |
|------------------|------------|-------------------------|------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|----------------------|
| Troy Pliska      |       | Pro CTO ODM management  |       | •     Monthly RFQ with Quanta  & Arima 

•     Evaluate BOM quotes against  VE costs 

•     Evaluate monthly layering 

•     Authorize layering |       | 17 weeks (120 days)  |
|             |       |                    |       |                                                                                                                                                                                                                                                      |       |                 |
| Dave Schroeder   |       | Inventory Management    |       | •     Inventory systems support 

•     BAX management                                                                                                                                                  |       | 17 weeks (120 days)  |
|             |       |                    |       |                                                                                                                                                                                                                                                      |       |                 |
| Dave Schroeder   |       | Traffic & Logistics |       | •     Support GCC & ODM  relationship through partial transition period                                                                                                                                                      |       | 17 weeks (120 days)  |

 

----

 
| **Organization**                    | ** ** | **Function** | ** ** | **Scope of  Service** | ** ** | **Time  Period**    |
|-------------------------------------|------------|--------------|------------|-----------------------|------------|---------------------|
| **Information Technology Services** |       |         |       |                  |       | 17 weeks (120 days) |

 

**Responsible parties:**Ger Purcell;  Timm Hoffman; Hani Yassin

 

Information Technology services will only include break/fix,application support and maintenance and data extracts will be performed on acommercially reasonable effort basis.

 

•                  This agreementwill exclude all enhancements or new project efforts on behalf of Mozart

 

•                  Table belowoutline help desk severity levels and response times:

 

After Transition period begins; Gateway will set up Help Desk Servicesto provide Mozart with issue management, coordination, and resolution. Gateway will provide appropriate personnel for a Help Desk that provides Mozart24-hour centralized technical assistance seven days a week.

 

Help Desk Service Levels are as follows:

 

**Severity Levels**

 
| One   |   | The outage terminates the operations of any installation and any  workstations comprised therein or the outage corrupts any database used in  conjunction with the Software or major function of normal operation and use  of the Software has become unusable and there is no workaround available. |
|-------|--------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Two   |   | A major function in normal operation and use of the Software has  become unstable and there is an awkward work-around or any other function has  become unworkable and there is no known work-around                                                                                                 |
| Three |   | A major function has become unworkable and there is an effective  workaround                                                                                                                                                                                                                         |
| Four  |   | No functional impact on software                                                                                                                                                                                                                                                                     |

 

a)                                      The Gateway HelpDesk will log all calls taken, be responsible for problem resolution and callescalation reporting.

 

----

 

b)                                     The Gateway HelpDesk will monitor un-escalated/unresolved calls and communicate to Gatewayimmediately.  Status information on all calls will be maintained by andcan be obtained from the Gateway Help Desk.

c)                                      The Gateway HelpDesk will initiate escalation of unresolved calls to the appropriateresponsibility level as designated by Gateway for resolution.

 

**Timeto Start and Target to Fix Times for each Severity Levels**

** **
| One    |   | Time to Respond: 15 minutes                                                     |
|--------|--------|---------------------------------------------------------------------------------|
|   |   | Time to Start: 0 to 2 hours                                                     |
|   |   | Target to Fix: 6 hours                                                          |
|   |   | First update will be provided within 1 hour of initial call                     |
|   |   | Further updates will be made every 2 hours                                      |
|   |   | Resolutions will be documented and provided back within 24 hours of  resolution |
| Two    |   | Time to Respond: 15 minutes                                                     |
|   |   | Time to Start: 0 to 4 hours                                                     |
|   |   | Target to Fix: Less 24 hours                                                    |
|   |   | First update will be provided within 1 hour of initial call                     |
|   |   | Further updates will be made every 2 hours                                      |
|   |   | Resolutions will be documented and provided back within 24 hours of  resolution |
| Three  |   | Time to Respond: 15 minutes                                                     |
|   |   | Time to Start: Less than two days                                               |
|   |   | Target to Fix: Less than seven days                                             |
|   |   | First update will be provided within 1 hour of initial call                     |
|   |   | Further updates will be made every 4 hours                                      |
|   |   | Resolutions will be documented and provided back within 24 hours of  resolution |
| Four   |   | Time to Start: Next Update/Patch                                                |
|   |   | Target to Fix: Next Update/Patch                                                |

 

a)             Mozart will provideappropriate security rules for validating user access to Help Desk Services.

 

----

 

b)                                     Mozart willprovide to Gateway appropriate access to any data reasonably necessary toassist in the security validation process.

c)             Mozart will provideescalation points and contacts at Gateway for the Help Desk.

 

Gateway will provide application access to those resources transitionedas of the effective date of the Purchase Agreement. Additional requests foraccess must be approved by a central point of contact within Mozart and aresubject to approval by the Gateway business application owner and IT securitymanagement.

 

There will be a scheduled maintenance window for applications andservers of approximately four hours per month. Generally, one week’s noticewill be provided. However, Gateway reserves the right to perform maintenance asrequired to ensure proper function of the systems.

 

Gateway will continue to provide the current level of disaster recoverysupport to all in-scope applications.

 

Gateway will create data extracts to support the transition ofservices. Requests for data must be submitted by a central point of contactwithin Mozart and is subject to the approval of the appropriate Gatewaybusiness owner.

 

----

 
| **Function/Area**        | ** ** | **Description**                                  | ** ** | **Hours  of support**  | ** ** | **Backups**                              |
|--------------------------|------------|--------------------------------------------------|------------|------------------------|------------|------------------------------------------|
|                     |       |                                             |       |                   |       |                                     |
| JDE                      |       | CTO ERP                                          |       | 24X7, rotating on call |       | Full daily with offsite rotation  weekly |
| Siebel                   |       | CRM                                              |       | 24X7, rotating on call |       | Full daily with offsite rotation  weekly |
| Peoplesoft               |       | HR Payroll                                       |       | 24X7, rotating on call |       | Full daily with offsite rotation  weekly |
| Agile                    |       | PLM for Bill of Material Mgmt                    |       | 24X7, rotating on call |       | Full daily with offsite rotation  weekly |
| EDI (GenTran/Cyclone)    |       | EDI translation tool                             |       | 24X7, rotating on call |       | Full weekly, incremental daily           |
| OC 2.4                   |       | Java based Order Entry tool                      |       | 24X7, rotating on call |       | Full weekly, incremental daily           |
| Gateway Select 1.5       |       | Business Portal                                  |       | 24X7, rotating on call |       | Full weekly, incremental daily           |
| Gateway.com              |       | Commercial CTO website                           |       | 24X7, rotating on call |       | Full weekly, incremental daily           |
| EAD Tool                 |       | Estimated Arrival Date tool                      |       | 24X7, rotating on call |       | Full weekly, incremental daily           |
| Commissions Database     |       | Commissions calculation tool                     |       | 24X7, rotating on call |       | Full weekly, incremental daily           |
| MOS Tool                 |       | Manufacturing order status tool                  |       | 24X7, rotating on call |       | Full weekly, incremental daily           |
| MOSSM Tool               |       | Manufacturing order status Scheduling Maint  too |       | 24X7, rotating on call |       | Full weekly, incremental daily           |
| CIS Database             |       | Custom Integration tool                          |       | 24X7, rotating on call |       | Full weekly, incremental daily           |
| CF-1 Tool                |       | Web Chat tool                                    |       | 24X7, rotating on call |       | Full weekly, incremental daily           |
| SalesForce.com ASP       |       | Sales Quoting Tool                               |       | Provided by SF.com     |       | ASP provided                             |
| Quoting Tool             |       | Quote generation tool                            |       | 24X7, rotating on call |       | Full weekly, incremental daily           |
| The Source               |       | Intranet site                                    |       | 24X7, rotating on call |       | Full weekly, incremental daily           |
| Help Desk                |       | Internal Help Desk (x21911)                      |       | 7am-8pm CST M-F        |       | N/A                                      |
| NOC                      |       | Network Operations Center                        |       | 24x7                   |       | N/A                                      |
| GPS                      |       | Web Configuration & BOM Rules                |       | 24X7, rotating on call |       | Full weekly, incremental daily           |
| eSupport                 |       | Web based support tool                           |       | 24X7, rotating on call |       | Full weekly, incremental daily           |
| Telecommunications       |       | Voice services                                   |       | 24X7, rotating on call |       | Full Daily                               |
| Network                  |       | Data and voice network services                  |       | 24X7, rotating on call |       | Configs Full Daily                       |
| Server Services (Wintel) |       |                                             |       | 24X7, rotating on call |       | Full weekly, incremental daily           |
| PathFinder               |       | CTO Product Management System                    |       | 24X7, rotating on call |       | Full daily with offsite rotation  weekly |
| CMDB                     |       | Consumer Marketing Database                      |       | 24X7, rotating on call |       | Full weekly, incremental daily           |

 

----

 
| **Organization**          | ** ** | **Function**                  | ** ** | **Scope of  Service**                                                                                      | ** ** | **Time  Period**    |
|---------------------------|------------|-------------------------------|------------|------------------------------------------------------------------------------------------------------------|------------|---------------------|
| **Web**                   | ** ** | **Gateway Select**            | ** ** | ** **                                                                                                 | ** ** | ** **          |
| Bart Brown  Gregg Goodman |       | New Account Setup             |       | Manage the setup and deployment of new Gateway Select sites based on  requests from the Sales Team         |       | 0 weeks             |
| Bart Brown  Gregg Goodman |       | Issue Resolution              |       | Manage and work with IT/Marketing Ops on Gateway Select issues  identified by the Sales Team               |       | 17 weeks (120 days) |
| Bart Brown  Gregg Goodman |       | Gateway Select Admin Training |       | Provide 5 day intensive training to Mozart on Gateway Select  administration                               |       | 1 weeks (7 days)    |
| Bart Brown  Gregg Goodman |       | Gateway Select Rep Training   |       | Provide monthly training classes on Gateway Select to Sales Team                                           |       | 0 weeks             |
| Bart Brown  Gregg Goodman |       | Gateway Select Roadmap        |       | Provide Mozart with Gateway Select Roadmap documentation. Conduct a 2  day Roadmap review with Mozart team |       | 0 weeks             |
| ** **                | ** ** | **eMarketplace**              |       |                                                                                                       |       |                |
| Bart Brown  Gregg Goodman |       | New Account Setup             |       | Manage the setup and deployment of new eMarketplace sites based on  requests from the Sales Team           |       | 0 weeks             |
| Bart Brown  Gregg Goodman |       | Issue Resolution              |       | Manage and work with IT/Marketing Ops on eMarketplace issues  identified by the Sales Team                 |       | 17 weeks (120 days) |
| Greg Goodman              |       | ISM                           |       | Transition ISM & provide Docs.                                                                         |       | 1 weeks, (7 days)   |

 

----

 
| **Organization**         | ** ** | **Function**              | ** ** | **Scope of  Service**                                                                                                                                                     | ** ** | **Time  Period** |
|--------------------------|------------|---------------------------|------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|------------------|
| **Web**                  | ** ** | **Gateway .com**          | ** ** | ** **                                                                                                                                                                | ** ** | ** **       |
| Bart Brown Gregg Goodman |       | New Product Introductions |       | Support the launch of new products for Professional Direct  (Government, Education, Medium/Large Businesses) on Gateway.com through  Gateway’s existing NPI process. |       | 0 weeks          |
| Bart Brown Gregg Goodman |       | Microsite development     |       | Support the launch of product/services microsites on Gateway.com.                                                                                                         |       | 0 weeks          |
| Bart Brown Gregg Goodman |       | Promotions                |       | Manage the on-going merchandizing (coupons, banner ads within  Gateway.com) for Small Business                                                                            |       | 0 weeks          |

 

----

 
| **Organization**       | ** ** | **Function**                                                        | ** ** | **Scope of  Service**                                                                                                                                                                  | ** ** | **Time  Period**    |
|------------------------|------------|---------------------------------------------------------------------|------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|---------------------|
| **Financial Services** | ** ** | ** **                                                          | ** ** | ** **                                                                                                                                                                             | ** ** | ** **          |
| Neal West              |       | New customer Set up                                                 |       | This Service will be done Mozart resources effective Day 1                                                                                                                             |       | None                |
| Neal West              |       | Customer Record Maintenance                                         |       | This Service will be done Mozart resources effective Day 1                                                                                                                             |       | None                |
| Neal West              |       | Customer Credits Maintenance                                        |       | This Service will be done Mozart resources effective Day 1                                                                                                                             |       | None                |
| Neal West              |       | Sales order holds management                                        |       | This Service will be done Mozart resources effective Day 1                                                                                                                             |       | None                |
| Neal West              |       | Customer invoice services                                           |       | This Service will be done Mozart resources effective Day 1 Gateway  will provide Invoice data Output file to Mozart for their processing,  printing and distribution. See Assumptions! |       | None                |
| Neal West              |       | Invoice to Mozart for products shipped and other Bill through items |       | Bill will be accumulated and produced to Mozart products sold to  Mozart and service provided to Mozart as a bill through process                                                      |       | 17 weeks (120 Days) |
| Neal West              |       | Accounts receivable services (Trade sales)                          |       | Gateway resources moving to Mozart will be responsible for this task.                                                                                                                  |       | None                |

 

----

 
| **Organization** | ** ** | **Function**                                             | ** ** | **Scope of  Service**                                                                                                                                                                                                                            | ** ** | **Time  Period**    |
|------------------|------------|----------------------------------------------------------|------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|---------------------|
| Neal West        |       | Accounts receivable services (Buy /Sell) and Mfg goods   |       | Adjustments required for Buy/sell and Manufactured goods activity                                                                                                                                                                                |       | 17 weeks (120 Days) |
| Neal West        |       | Accounts receivable services Collections                 |       | Gateway resources moving to Mozart will be responsible for this task.  (See SOX security assumption)                                                                                                                                             |       | None                |
| Neal West        |       | New Inventory Vendor Set Up                              |       | Mozart transition resources will provide this function .This is anticipated  to have very limited activity because inventory tracking and management will  be the only Mozart vendor activity to continue on JDE. (See SOX Security  assumption) |       | None                |
| Neal West        |       | Non Inventory new vendor set up or vendor records Maint. |       | Not anticipated to be processed on JDE.                                                                                                                                                                                                          |       | None                |
| Neal West        |       | Inventory Vendor Maint.                                  |       | Mozart transition resources will provide this function .This is  anticipated to have very limited activity because inventory tracking and  management will be the only Mozart vendor activity to continue on JDE. (See  SOX Security assumption) |       | None                |

 

----

 
| **Organization** | ** ** | **Function**                                                  | ** ** | **Scope of  Service**                                                                                                                                                                                                                                                                                                           | ** ** | **Time  Period** |
|------------------|------------|---------------------------------------------------------------|------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|------------------|
| Neal West        |       | Service Inventory Accounts payable Invoice logging/vouchering |       | It is anticipated that other than service parts inventory there  should be no need to process invoices for Mozart on JDE. Invoices for  Inventory will be processed on JDE as they match to related receipts, this  will be done via employees moving to Mozart staff on Day1.                                                  |       | None             |
| Neal West        |       | Non-inventory Accounts payable Invoice logging/vouchering     |       | It is anticipated that other than service parts inventory there  should be no need to process invoices for Mozart on JDE. All invoice that are  Mozart’s responsibility that are not for service inventory are to be forward  to resources that will voucher these bills their existing ERP or payment  processing system. |       | None             |

 

----

 
| **Organization** | ** ** | **Function**                                          | ** ** | **Scope of  Service**                                                                                                                                                                                                                                        | ** ** | **Time  Period**    |
|------------------|------------|-------------------------------------------------------|------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|---------------------|
| Neal West        |       | Accounts payable Payment processing                   |       | Gateway will process invoices for ODM purchases. Buy/sell products,  Freight and other services. As such gated will process payments and route  disputed pricing to the appropriate resources to resolution. Limited to ACH  or Wires.                       |       | 17 weeks (120 Days) |
| Neal West        |       | Commission tracking data extract and delivery service |       | Gateway will provide to Mozart data that is currently extracted from  sale activity to calculate Sales commissions. It is assumed that all  employees will stay in the same groupings that currently exist that support  the current Commission Calculation. |       | 17 weeks (120 Days) |
| Neal West        |       | Contract compliance reporting                         |       | This is assumed to a transitions service from Gateway utilizing  Gateway resources while the sales are processed on JDE.                                                                                                                                     |       | 17 weeks (120 Days) |
| Neal West        |       | Accounting to royalties                               |       | This will move to Mozart along with the resources assigned to this  function after the GCC inventory is moved. Estimated time is 4 weeks after  Day 1.                                                                                                       |       | 4 weeks (30 days)   |

 

----

 
| **Organization** | ** ** | **Function**                                      | ** ** | **Scope of  Service**                                                                                                                                                                                                                                                                                                                                  | ** ** | **Time  Period**    |
|------------------|------------|---------------------------------------------------|------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|---------------------|
| Neal West        |       | Inventory accounting services                     |       | Gateway will be responsible for establishing, maintaining and  monitoring inventory including physical inventory, inventory reconciliation  and adherence to SOX controls during the transitions period. For inventory  accounted for on the JDE inventory system.                                                                                     |       | 17 weeks (120Days)  |
| Neal West        |       | Inventory Costing services                        |       | Gateway will be responsible for establishing and maintaining standard  cost for all parts process on JDE. For parts source solely in support of  products transitioned to Mozart these cost will be provided by Mozart. For  common parts Gateway will use the current process for establishing Standard  cost. See Assumption about Cost differences. |       | 17 weeks (120 Days) |
| Neal West        |       | Inventory finance product data management service |       | Gateway will be responsible for establishing and maintaining Product  data management information related to proper accounting to products being  sold by or supported by Mozart (includes Finance agile approval and set up).                                                                                                                         |       | 17 weeks (120 Days) |

 

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| **Organization** | ** ** | **Function**                    | ** ** | **Scope of  Service**                                                                                                                                                                                                                                                                                                                                                                          | ** ** | **Time  Period**    |
|------------------|------------|---------------------------------|------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|---------------------|
| Neal West        |       | Sales and use tax services      |       | Mozart will file and report Sales tax associated all orders fulfilled  on Mozart behalf                                                                                                                                                                                                                                                                                                        |       | 17 weeks (120 Days) |
| Neal West        |       | Credit card transaction support |       | Assuming Gateway can process payment from credit card companies for  companies other than Gateway related companies, Gateway will act as a  Collection agent on this revenue associated with both Gateway and Mozart  orders. The following day any collection of credit card payment made to  Gateway on behalf of Mozart will be transfer via a wire payment to Mozart’s  bank account. |       | 17 weeks (120 days) |
| Neal West        |       | Lockbox services                |       | Since the order are to be processed under the existing Gateway  company the Collection of funds related to these orders will be made by Mozart  resources and on a daily basis (the previous day’s applications of cash to  Mozart order (order fulfilled after Day 0) will be process over to Mozart                                                                                     |       | 17 weeks (120 days) |

 

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| **Organization** | ** ** | **Function**                                    | ** ** | **Scope of  Service**                                                                                                                                                                                                                                                             | ** ** | **Time  Period**    |
|------------------|------------|-------------------------------------------------|------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|---------------------|
| Neal West        |       | Vendor returns services                         |       | New and Used — where possible Gateway will drive Mozart to serve as  the Return to Vendor. However if Mozart does not have a relation ship with a  given OEM Gateway we receive the Goods from Mozart and process these RTV  submit the result of the RTV process to Mozart. |       | 17 weeks (120 days) |
| Neal West        |       | Service Billing reconciliation and Bill forward |       | Resources responsible for this function will transition to Mozart as  a result this will not be a transition service from Gateway                                                                                                                                                 |       | None                |
| Neal West        |       | Internal audit                                  |       | Mozart to provide their our resources to support any Internal or  external Audit requirements                                                                                                                                                                                     |       | None                |
| Neal West        |       | Contract /Customer compliance                   |       | Mozart will be getting resources that Address these requirements and  as a result Gateway will not be providing this as a Transition Service                                                                                                                                      |       | None                |

 

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| **Organization** | ** ** | **Function**                       | ** ** | **Scope of  Service**                                                                                                                                                          | ** ** | **Time  Period**    |
|------------------|------------|------------------------------------|------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|---------------------|
| Neal West        |       | Office service                     |       | Gateway assumes that resources on the ground on Day 1 will continue  to utilize Gateway office services for the period of time identified here.                                |       | 17 weeks (120 days) |
| Neal West        |       | Data Retention (Day 1 and Forward) |       | Gateway assumes that resources on the ground on Day 1 will utilize  Gateway data retention resources for the period of time identified here.                                   |       | 17 weeks (120 days) |
| Neal West        |       | Data Retention (History)           |       | We will provide historical required Doc over the next several months                                                                                                           |       | None                |
| Neal West        |       | General Ledger                     |       | Gateway will provide resources to produce monthly Financial  transactions Information on a monthly basis.                                                                      |       | 17 weeks (120 Days) |
| Neal West        |       | Transportation billing             |       | Gateway will continue to receive all billing for transportation.  Subsequently allocate will be based on the shipment in associated with Mozart  defined in the billing detail |       | 17 weeks (120 days) |

 

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| **Organization**   | ** ** | **Function**                                                | ** ** | **Scope of  Service**                                                                                                                                                                            | ** ** | **Time  Period**    |
|--------------------|------------|-------------------------------------------------------------|------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|---------------------|
| **CC & S**     | ** ** | ** **                                                  | ** ** | ** **                                                                                                                                                                                       | ** ** | ** **          |
| Cherie Brinkerhoff |       | Warranty obligation transfer                                |       | Provide list of install base customers, service entitlements for in  warranty and lifetime support obligations                                                                                   |       | 2 weeks (14 days)   |
| Cherie Brinkerhoff |       | Buy Sell of inventory from Mozart to/from Gateway warehouse |       | Buy & sell services of inventory to/from Mozart warehouse during  inventory planning & forecasting development, to help build inventory  accuracy from first phase of inventory transfer |       | 14 weeks (92 days)  |
| Cherie Brinkerhoff |       | Service Depot Customer & invoice                        |       | Manage service depot transactions during phase I until integration to  separate Mozart from Gateway dispatches is complete                                                                       |       | 17 weeks (120 days) |
| Cherie Brinkerhoff |       | COA management                                              |       | COA management                                                                                                                                                                                   |       | 4 weeks (30 day)    |
| Cherie Brinkerhoff |       | Call Routing Services (call management)                     |       | Tuvox call routing, telecom management services, TNT transfer of live  calls that mis-route, serial # logic management                                                                           |       | 10 weeks (70 days)  |
| Cherie Brinkerhoff |       | Onsite Dispatch                                             |       | Onsite dispatch service – dispatch onsite services                                                                                                                                          |       | 0 weeks             |
| Cherie Brinkerhoff |       | Order Entry                                                 |       | Manage order exceptions that fail to integrate from Siebel to JDE,  manage order kickbacks from                                                                                                  |       | 0 weeks             |

 

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| **Organization**   | ** ** | **Function**                                                          | ** ** | **Scope of  Service**                                                                                                                                                | ** ** | **Time  Period**                             |
|--------------------|------------|-----------------------------------------------------------------------|------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|----------------------------------------------|
|               |       |                                                                  |       | JDE/Siebel due to order entry mistakes from tech agent                                                                                                               |       |                                         |
| Cherie Brinkerhoff |       | Service Dispatch                                                      |       | Manage service depot repair exception issues, out of warranty  billing, WIP management                                                                               |       | 0 weeks                                      |
| Cherie Brinkerhoff |       | Manual Order flip of orders to Mozart Warehouse (for rpl fulfillment) |       | Manually flip orders to be filled out of Mozart Warehouse until all  assets transitioned                                                                             |       | 17 weeks (120 days)                          |
| Cherie Brinkerhoff |       | NEW Claims processing                                                 |       | Reconcile claims weekly for NEW processing                                                                                                                           |       | 0 weeks                                      |
| Cherie Brinkerhoff |       | Invoice reconciliation                                                |       | A. Vendors where Mozart establishes direct bill relationship   B. Vendors where Mozart will not establish a relationship but provide  service, GTW will bill through |       | A. 8 weeks (60 days)  B. 17 weeks (120 days) |
| Cherie Brinkerhoff |       | Contact forecasting                                                   |       | Forecasting estimated number of voice & support events to meet  contract requirements with partners for staffing requirements                                    |       | 6 weeks (42 days)                            |
| Cherie Brinkerhoff |       | Inventory Forecasting                                                 |       | Forecasting inventory requirements for warranty support                                                                                                              |       | 8 weeks (56 days)                            |
| Cherie Brinkerhoff |       | Procurement of inventory                                              |       | Procurement of inventory & knowledge transfer                                                                                                                    |       | 10 weeks (70 days)                           |
| Cherie Brinkerhoff |       | IBM Parts forecasting & Parts management                          |       | Parts forecasting for central and forward stock locations to support  2 & 4 hour                                                                                 |       | 0 weeks                                      |

 

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| **Organization**   | ** ** | **Function**                                              | ** ** | **Scope of  Service**                                                                                                                             | ** ** | **Time  Period**  |
|--------------------|------------|-----------------------------------------------------------|------------|---------------------------------------------------------------------------------------------------------------------------------------------------|------------|-------------------|
| Cherie Brinkerhoff |       | Service Readiness for products in pipeline to be launched |       | Service planning, SBOM setup, other readiness functions                                                                                           |       | 0 weeks           |
| Cherie Brinkerhoff |       | Training & content management                         |       | Ongoing weekly training development and management                                                                                                |       | 4 weeks (30 day)  |
| James Vick         |       | Customer Satisfaction Surveys                             |       | Ongoing surveys conducted by 3rd party on customer  satisfaction                                                                                  |       | 0 weeks           |
| James Vick         |       | GRIT Management                                           |       | Receiving exceptions processing of orders – issues where orders cant  be received due to partial orders, incorrect items, system issues, etc |       | 0 weeks           |
| Cherie Brinkerhoff |       | Substitution Tables                                       |       | Management parts substitution for parts issues/out of stock subs                                                                                  |       | 0 weeks           |
| Cherie Brinkerhoff |       | Gateway.com eSupport routing development                  |       | Development to route email & chats to Mozart                                                                                                  |       | 0 weeks           |
| Cherie Brinkerhoff |       | Email & chat support                                  |       | Continue email & chat support via outsourcing bill back                                                                                       |       | 0 weeks           |
| Cherie Brinkerhoff |       | Reporting & data analysis                             |       | Provide PRO reporting                                                                                                                             |       | 0 weeks           |
| Cherie Brinkerhoff |       | Physical Inventory Audit/management                       |       | Physical inventory of inventory transition                                                                                                        |       | 8 weeks (60 days) |
| Cherie Brinkerhoff |       | ERT                                                       |       | Provide Executive Routing Team escalation services                                                                                                |       | 2 weeks (14 days) |
| James Vick         |       | RTV                                                       |       | Provide RTV management services                                                                                                                   |       | 4 weeks (30 days) |

 

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| **Organization**            | ** ** | **Function**                                    | ** ** | **Scope of  Service**                                                                                                       | ** ** | **Time  Period**    |
|-----------------------------|------------|-------------------------------------------------|------------|-----------------------------------------------------------------------------------------------------------------------------|------------|---------------------|
| **Products**                | ** ** | ** **                                      | ** ** | ** **                                                                                                                  | ** ** | ** **          |
| Gary Elsasser  Dennis Stone |       | Product roadmap support                         |       | Supply current product planning roadmaps and product PORs                                                                   |       | 4 weeks (30 days)   |
| Gary Elsasser  Dennis Stone |       | Microsoft waiver requirements (reporting, etc.) |       | Outline of existing S/W agreements.                                                                                         |       | 2 weeks (14 days)   |
| Gary Elsasser  Dennis Stone |       | Software imaging knowledge transfer             |       | Outline of S/W Imaging tools and deployment method.                                                                         |       | 17 weeks (120 days) |
| Gary Elsasser  Dennis Stone |       | Software imaging support                        |       | Assist in issue resolution with respect to Image deployment.                                                                |       | 17 weeks (120 days) |
| Gary Elsasser  Dennis Stone |       | Maintain the list of products being licensed    |       | Outline of licensed products                                                                                                |       | 2 weeks (14 days)   |
| Gary Elsasser  Dennis Stone |       | Sustaining engineering services                 |       | Access to existing knowledge base and ongoing issue resolution                                                              |       | 17 weeks (120 days) |
| Gary Elsasser  Dennis Stone |       | Documentation                                   |       | Needed documentation                                                                                                        |       | 2 weeks (14 days)   |
| Gary Elsasser  Dennis Stone |       | Display and Mobile                              |       | Engineering  Knowledge transfer and continued support of the  qualification process (specific to displays and mobiles) |       | 17 weeks (14 days)  |

 

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| **Organization** | ** ** | **Function**              | ** ** | **Scope of  Service**                                                                                                                                                                                                                                                                                                  | ** ** | **Time  Period**   |
|------------------|------------|---------------------------|------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|--------------------|
| **Segment Mkt.** | ** ** | ** **                | ** ** | ** **                                                                                                                                                                                                                                                                                                             | ** ** | ** **         |
| Jeff Hodges      |       | Forecasting               |       | •   Develop PRO ongoing demand  plan (weekly basis) and pass to supply planning 

•    Train Mozart representatives on processes  and tools used in demand planning                                                                                                                 |       | 6 weeks (42 days)  |
| Jeff Hodges      |       | Pricing and Configuration |       | •   Manage PRO new product and  feature launch “assumptions” and changes to existing offerings 

•   Interface with forecasting  team to provide intelligence driving the forecast 

•    Maintain pricing models and configuration  / promotion roadmaps. |       | 12 weeks (90 days) |

 

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| **Organization** | ** ** | **Function**      | ** ** | **Scope of  Service**                                                                                                                                                                                                                              | ** ** | **Time  Period**  |
|------------------|------------|-------------------|------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|-------------------|
| Jeff Hodges      |       | Segment Marketing |       | •    Transition specific segment marketing  initiatives and activities to Mozart’s marketing team.

•    Small Business 

•    CCP 

•    1-to-1 Computing    |       | 2 weeks (14 days) |
| Jeff Hodges      |       | Analytics         |       | •    Continue driving daily / weekly mgt.  reporting / metrics 

•    Support forecasting team in big deal  pipeline mgt. and forecasting 

•    Transition BI relationships to Mozart |       | 8 weeks (60 days) |

 

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| **Organization**                | ** ** | **Function**                                                    | ** ** | **Scope of  Service**                                                                                                                                                                                                                                  | ** ** | **Time  Period**    |
|---------------------------------|------------|-----------------------------------------------------------------|------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|---------------------|
| **Facilities Support Services** | ** ** | ** **                                                      | ** ** | ** **                                                                                                                                                                                                                                             | ** ** | ** **          |
| Garry Jaquess  Lazane Smith     |       | Facilities Build-out Project Management                         |       | Gateway will plan and manage the initial facilities build-out.                                                                                                                                                                                         |       | 17 weeks (120 days) |
| Garry Jaquess  Lazane Smith     |       | Facilities access                                               |       | Gateway will maintain the physical security system for the Argentina  building location. Additional requests for access will be approved by on-site  Mozart management and submitted to the Gateway security manager for approval  and implementation. |       | 17 weeks (120 days) |
| Garry Jaquess  Lazane Smith     |       | Maintenance services                                            |       | Gateway will continue to provide the current level of maintenance  services to the physical plant until MPC relocates to the Argentina  building.  At that point, MPC will handle this service directly.                                          |       | 12 weeks (90 days)  |
| Garry Jaquess  Lazane Smith     |       | Custodial services                                              |       | Gateway will continue to provide the current level of custodial  services to the physical plant                                                                                                                                                        |       | 8 weeks (60 days)   |
| Garry Jaquess  Lazane Smith     |       | Initial move of transitioned employees, furniture and equipment |       | Gateway will move the transitioned employees to the designated  locations in the Argentina facility.                                                                                                                                                   |       | 17 weeks (120 days) |
| Garry Jaquess                   |       | Employee physical                                               |       | On an on-going basis Gateway                                                                                                                                                                                                                           |       | 12 weeks (90        |

 

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| **Organization** | ** ** | **Function** | ** ** | **Scope of  Service**                                                                                                                                                                                                          | ** ** | **Time  Period** |
|------------------|------------|--------------|------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|------------------|
| Lazane Smith     |       | moves        |       | will perform physical moves & changes for the Argentina  employees’ furniture & equip until MPC has completely relocated to the  Argentina building.  At that point, MPC will handle this service  directly. |       | days)            |

 

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| **Organization**             | ** ** | **Function** | ** ** | **Scope of  Service**                                                                                                                        | ** ** | **Time  Period**                             |
|------------------------------|------------|--------------|------------|----------------------------------------------------------------------------------------------------------------------------------------------|------------|----------------------------------------------|
| **Human Resource Services**  | ** ** | ** **   | ** ** | ** **                                                                                                                                   | ** ** | ** **                                   |
| Anitta Spenner  Lazane Smith |       | HR           |       | Requests for research, reporting, issues resolution and/or other HR  Services that may be required to support MPC in a successful transition |       | 6 weeks (42 days)  Covering 2 payroll cycles |

 

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| **Organization**                            | ** ** | **Function**            | ** ** | **Scope of  Service**                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | ** ** | **Time  Period**  |
|---------------------------------------------|------------|-------------------------|------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|-------------------|
| **Marketing Communications & Training** | ** ** | ** **              | ** ** | ** **                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                | ** ** | ** **        |
| John Carson                                 |       | Advertising & Media |       | Program training & knowledge transfer Assumption: No Advertising & Media  personnel will transfer to Mozart We will train on all key facets of Pro demand generation:

•    Variable Demand Generation  (operations)

•    Budgeting, Planning

•   Sales/Campaign Synchronization

•    ROI expectations

•    Variable Demand Generation  (vehicles)

•    e-Mail, Direct Mail, Search,  Banner, Affiliates, Print, Catalogs

•    Fixed Demand Generation (not  including CRM)

•    Vendors (expectations &  contract status)

•    CRM (transition of CMDB)

•    Required Resources &  Processes

•    Database Management (Do Not  Email process, CAN/Spam) |       | 2 weeks (14 days) |
| John Carson                                 |       | Sales Communications    |       | Program training & knowledge transfer Assumption: the NSC Sales Communications  person (Jonathan Jansen) will become part of Mozart We will train on the goals and process  of managing all sales communications to both the inside and field sales  people:

•    Monthly Calendar

•    Types and Content

•    Schedule and approval  process                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |       | 0 weeks           |

 

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| **Organization** | ** ** | **Function**     | ** ** | **Scope of  Service**                                                                                                                                                                                                                                                                                                                                                                                        | ** ** | **Time  Period** |
|------------------|------------|------------------|------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|------------------|
| John Carson      |       | CRM              |       | Program training & knowledge transfer Assumption: No CRM personnel will transfer  to Mozart We will train on the CRM Partners and  Processes

•    Transition of Pro Customers  from CMDB

•    Required Resources (internal  and 3rdparty)

•    Database Management (Do Not  Email process, CAN/Spam)                                      |       | 0 weeks          |
| John Carson      |       | Trade Shows      |       | Program training & knowledge transfer Assumption: Our NSC Trade Show personnel  will transfer to Mozart The Senior Manager, Trade Shows will  train on all aspects of budgeting, planning, execution, lead tracking and  ROI.                                                                                                                                                                            |       | 0 weeks          |
| John Carson      |       | Public Relations |       | Program training & knowledge transfer Assumption: No PR personnel will transfer to  Mozart We will train on all key facets of  our Pro PR program:

•    PC Technology Enthusiasts,  business press, major newspapers, second-tier newspapers, wire services,  online & columnists, TV (via tours), radio, freelancers and contributors.                                         |       | 1 weeks (7 days) |
| John Carson      |       | Branding         |       | Program training & knowledge transfer Assumption: No Branding personnel will  transfer to Mozart No training required.                                                                                                                                                                                                                                                                                   |       | 0 weeks          |
| John Carson      |       | Messaging        |       | Program training & knowledge transfer Assumption: No Messaging personnel will  transfer to MozartWe will provide training on the creation and usage of our  “Whys” messaging, including product/solutions message guides, the Whys  PowerPoint presentations (for NDA prior to announcements, and training), and  the connection with marketing, PR and all customer and sales communications. |       | 0 weeks          |

 

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| **Organization** | ** ** | **Function**                    | ** ** | **Scope of  Service**                                                                                                                                                                                                                                                                                                                                                             | ** ** | **Time  Period** |
|------------------|------------|---------------------------------|------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|------------------|
| John Carson      |       | Product Training                |       | Program training & knowledge transfer Assumption: our NSC Training team will take  primary responsibility for Product Training (no Irvine Product Training  personnel will transfer to Mozart)We will provide training on the process and  components of product training (see sales tools below). We will describe our  product and solutions training processes and timing. |       | 0 weeks          |
| John Carson      |       | 3rd Party Training              |       | Program training & knowledge transfer Assumption: our NSC Training team will take  primary responsibility for 3rd Party Training & CoordinationWe will provide an overview of our  coordination and management of Intel, Microsoft, Hitachi, Epson and other  vendor training.                                                                                            |       | 0 weeks          |
| John Carson      |       | Sales Tools                     |       | Program training & knowledge transfer Assumption: our Irvine Sales Tools &  Training team will not transfer to MozartWe will provide training on all tools,  starting with the Symphony Sales tool (how it’s organized, update process and  schedule, etc.) and including collateral, and ROI calculators.                                                           |       | 1 week (7 days)  |
| John Carson      |       | Skills & Solutions training |       | Tools training & knowledge transfer Assumption: our NSC Training team will  transfer to Mozart and manage this trainingWe will train on the Skills Training  (prospect qualification, presenting skills, objection handling, negotiating,  etc), and on our process of Solutions Training.                                                                                    |       | 0 weeks          |

 

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| **Organization** | ** ** | **Function**     | ** ** | **Scope of  Service**                                                                                                                                                                                                                                                                                                                                                                                                              | ** ** | **Time  Period**  |
|------------------|------------|------------------|------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------|-------------------|
| John Carson      |       | Market readiness |       | Program training & knowledge transfer Assumption: No Market Readiness personnel  will transfer to MozartWe will train on the Market Readiness  process we’ve adopted to track all activities that need to occur during the  product development process (master process steps, red/yellow/green spec  process, tracking and reporting, engagement with development and OEM partners  for all dependent components, etc.). |       | 0 weeks           |
| John Carson      |       | Event Marketing  |       | Program training & knowledge transfer We will train on the  customer advisory board and EBC processes and programs.                                                                                                                                                                                                                                                                                                            |       | 2 weeks (14 days) |
| John Carson      |       | MDF              |       | Third Party Funding                                                                                                                                                                                                                                                                                                                                                                                                                |       | 2 weeks (14 days) |

 

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