If this opinion indicates that it is “FOR PUBLICATION,” it is subject to 

revision until final publication in the Michigan Appeals Reports.

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S T A T E O F M I C H I G A N

C O U R T O F A P P E A L S

SAMUEL ANAYA,

Plaintiff-Appellee,

FOR PUBLICATION

October 15, 2019

9:05 a.m.

v No. 343887

Muskegon Circuit Court

BETTEN CHEVROLET, INC., doing business as 

BETTEN CHEVROLET GMC CADILLAC, and 

MATT ROOT,

LC No. 16-003986-NI

Defendants-Appellants.

Before: MARKEY, P.J., and BORRELLO and BOONSTRA, JJ.

BOONSTRA, J.

Defendants Betten Chevrolet, Inc. (Betten), and Matt Root (Root) appeal by right the trial 

court’s final judgment entered after a jury verdict in favor of plaintiff. Defendants challenge the 

trial court’s directed verdict in favor of plaintiff regarding whether defendants violated the Motor 

Vehicle Service and Repair Act (MVSRA), MCL 257.1301 et seq, and its subsequent postverdict award of attorney fees and costs based on that violation. We reverse the trial court’s 

grant of a directed verdict in favor of plaintiff, remand for entry of an amended judgment in 

favor of defendants on plaintiff’s claim for violation of MVSRA, and vacate the related award of 

attorney fees and costs.

I. PERTINENT FACTS AND PROCEDURAL HISTORY

In October 2013, plaintiff and Doris Myricks (Myricks) took Myricks’s automobile to 

Betten for service and maintenance. Service technician Root performed a tire rotation but did 

not properly tighten the lug nuts on the left front wheel of the vehicle. Myricks drove away from 

Betten with plaintiff as her passenger. Approximately two blocks from the dealership, the left 

front wheel came off the vehicle, which caused it to skid and hit a curb. Plaintiff complained of 

severe low back and leg pain following the single-vehicle accident.

Plaintiff filed a negligence action against defendants in 2017, alleging that they had 

breached their duties to properly perform vehicle maintenance, rotate the tires, and secure the 

tires to the vehicle, causing him various injuries and damages. Plaintiff later amended his 
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complaint to additionally allege that defendants had violated MVSRA. The amended complaint 

did not identify a specific section of MVSRA that defendants allegedly had violated; however, 

plaintiff later filed a trial brief arguing that defendants had violated MCL 257.1307a by charging 

for a repair that was not performed and by failing to perform a promised repair within the period 

of time agreed or a reasonable time. See MCL 25.1307a(a), (e). Defendants denied plaintiff’s 

negligence and MVSRA allegations and asserted various affirmative defenses.

Before trial, defendants admitted that Root had rotated the tires on Myricks’s vehicle and 

had failed to properly tighten the lug nuts on its left front wheel, and that defendants had 

breached their duty not to perform the tire rotation negligently. But defendants contested the 

elements of causation and damages, and a jury trial was held on those issues relating to 

plaintiff’s negligence claim. At the close of plaintiff’s proofs, defendants moved for a directed 

verdict. They argued in part that plaintiff had failed to present testimony or evidence to support 

his MVSRA claim. Plaintiff argued that the evidence presented at the trial demonstrated that 

defendants had misrepresented that the tire rotation had been completed despite defendants’ 

failure to tighten the lug nuts on the wheel.

The trial court denied defendant’s motion, concluding that plaintiff had presented 

sufficient evidence that defendants had violated MVSRA by charging for a repair that was not 

performed. Plaintiff then moved for a directed verdict on that issue under MCL 257.1307a(a). 

Defendants responded that they had completed the repair, albeit incorrectly, and further that 

plaintiff was not able to bring a MVSRA claim because he was not defendants’ customer. 

Defendants again argued that they were entitled to a directed verdict that they did not violate 

MVSRA by failing to perform a tire rotation. The trial court granted plaintiff’s motion, holding

that MCL 257.1307 did not limit a facility’s liability only to customers, and that defendants had

failed to perform the tire rotation because rotating tires involved the removal and replacement of 

the lug nuts, and defendants had failed to properly replace all the lug nuts. The trial court 

directed a verdict in favor of plaintiff regarding whether defendants had violated MVSRA.1

The jury was instructed that defendants had violated MVSRA and had admitted to 

negligence. It returned a verdict in favor of plaintiff in the amount of $40,000. The jury’s 

verdict form reflected its conclusion that defendants’ negligence and violation of MVSRA were 

proximate causes of plaintiff’s injury. After the verdict, plaintiff moved for the entry of a

judgment in his favor in the amount of the jury award plus penalty damages, reasonable attorney 

fees, and costs under MCL 257.1336. The trial court again held that plaintiff was not entitled to 

penalty damages because defendants did not willfully violate MVSRA, but awarded attorney 

fees and costs in excess of $70,000 based on defendants’ violation of MVSRA.

 1 The trial court also granted defendants’ motion for a directed verdict regarding whether 

plaintiff was entitled to double damages under MCL 257.1336 based on the willful or flagrant 

violation of MVSRA, concluding that there was no evidence that defendants’ conduct was either 

willful or flagrant.
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This appeal followed. On appeal, defendants do not challenge the jury verdict or the 

amount awarded as actual damages, but challenge the trial court’s directed verdict regarding 

whether they violated MVSRA and the related post-judgment award of attorney fees and costs.

II. STANDARD OF REVIEW

This Court reviews de novo issues of statutory interpretation. Bush v Shabahang, 484 

Mich 156, 164; 772 NW2d 272 (2009). Additionally, we review de novo a trial court’s decision 

on a motion for directed verdict. Krohn v Home-Owners Ins Co, 490 Mich 145, 155; 802 NW2d 

281 (2011). A directed verdict is appropriate only when no factual question exists upon which 

reasonable minds could differ. Aroma Wines & Equip, Inc v Columbia Distrib Servs, Inc, 303 

Mich App 441, 446; 844 NW2d 727 (2013); Heaton v Benton Ins Co, 286 Mich App 528, 532; 

780 NW2d 618 (2009). In reviewing a directed verdict, we review all the evidence presented up 

to the time of the motion to determine whether a question of fact existed. Silberstein v Pro-Golf 

of America, Inc, 278 Mich App 446, 455; 750 NW2d 615 (2008). In deciding whether to direct a 

verdict, the trial court must view the testimony and all legitimate inferences from the testimony 

in the light most favorable to the nonmoving party to determine whether a directed verdict is 

appropriate; we review the evidence in the same manner. Chouman v Home-Owners Ins Co, 293 

Mich App 434, 441; 810 NW2d 88 (2011); Krohn, 490 Mich at 155; Aroma Wines, 303 Mich 

App at 446. The trial court may not substitute its judgment for that of the jury when the evidence 

could lead reasonable jurors to disagree. Moore, 279 Mich App at 202. Directed verdicts are 

viewed with disfavor, particularly in negligence cases. Berryman v K Mart Corp, 193 Mich App 

88, 91; 483 NW2d 642 (1992).

III. THE TRIAL COURT’S GRANT OF DIRECTED VERDICT TO PLAINTIFF

A party may move for a directed verdict at the close of the evidence offered by the 

opposing party. MCR 2.516; Wickens v Oakwood Healthcare Sys, 465 Mich 53, 59; 631 NW2d 

686 (2001). In doing so, he must state the specific grounds supporting the motion. MCR 2.516.

Defendants argue that the trial court erred by granting plaintiff’s motion for a directed 

verdict regarding defendants’ violation of MVSRA, specifically MCL 257.1307a(a),

2 because 

 2 Defendants also argue on appeal that that the trial court erroneously relied on the version of 

MCL 257.1307a(a) amended by 2016 PA 430, which was not in effect at the time that defendants 

completed the tire rotation. Defendants did not present this issue to the trial court and thus failed 

to preserve it for appellate review. Mouzon v Achievable Visions, 308 Mich App 415, 419; 864 

NW2d 606 (2014) (stating that, in general, an issue is preserved for appellate review if the issue 

is raised, addressed, and decided by the trial court). In any event, the statutory provisions of 

MVSRA and the related administrative rules in effect at the time defendants performed the tire 

rotation and at the time that plaintiff filed his complaint prohibited the same conduct as does the 

amended version of MCL 257.1307a(a). See MCL 257.1307, prior to amendment by 2016 PA 

430, and Mich Admin Code, R 257.132(a), rescinded by 2016 PA 430 (prohibiting a motor 

vehicle repair facility from “charg[ing] for repairs that are in fact not performed.”). Therefore, 
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plaintiff was not a customer of defendants and the language of MCL 257.1307a does not support 

the trial court’s finding that defendants did not perform a tire rotation. We disagree with 

defendants’ argument concerning their liability to plaintiff as a non-customer, but agree that the 

trial court erred by concluding that defendants did not perform a repair in this case.

The purposes of MVSRA include regulating the practice of servicing and repairing motor 

vehicles and proscribing unfair and deceptive practices. See Auto Serv Councils of Mich v 

Secretary of State, 82 Mich App 574, 596; 267 NW2d 698 (1978) (stating that the Legislature 

sought to remedy “gross abuses” by the motor vehicle repair industry by enacting MVSRA). 

MVSRA prohibits a motor vehicle repair facility or an owner or operator of a motor vehicle 

repair facility from engaging or attempting to engage “in a method, act, or practice which is 

unfair or deceptive.” MCL 257.1307.

MCL 257.1307a provides, in relevant part:

A motor vehicle repair facility that is subject to this act, or a person that is 

an owner or operator of a motor vehicle repair facility that is subject to this act, 

shall not, directly or through an agent or employee, do any of the following:

(a) Charge for repairs that are in fact not performed.

* * *

(e) Fail to perform promised repairs within the period of time agreed, or 

within a reasonable time, unless circumstances beyond the control of the facility 

prevent the timely performance of the repairs and the facility did not have reason 

to know of those circumstances at the time the contract was made.

A. DEFENDANTS’ LIABILITY TO PLAINTIFF, A NON-CUSTOMER

Defendants argue that plaintiff could not properly bring a claim under MVSRA because 

he was not defendants’ customer or the owner of the vehicle. We disagree.

MCL 257.1336 provides:3

A facility that violates this act is liable as provided in this act, to a person that 

suffers damage or injury as a result of that violation, in an amount equal to the 

damages plus reasonable attorney fees and costs. If the damage or injury to the

person occurs as the result of a willful and flagrant violation of this act, the person 

 

our analysis is the same whether the trial court’s holding was properly made under the previous 

or current version of MVSRA.

3 Although MCL 257.1336 was amended effective April 4, 2017, this language does not 

substantially differ from the pre-2017-amendment version. See MCL 257.1336, prior to 

amendment by 2016 PA 430.
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shall recover double the damages plus reasonable attorney fees and costs from the 

facility.

MCL 257.1336 creates a cause of action for a “person” injured as a result of a motor 

vehicle repair facility’s violation of MVSRA. See Campbell v Sullins, 257 Mich App 179, 186-

187; 667 NW2d 887 (2003); Hengartner v Chet Swanson Sales, Inc, 132 Mich App 751, 755; 

348 NW2d 15 (1984). The plain language of MCL 257.1336 provides that any person who 

suffers damages or an injury can recover damages and reasonable attorney fees and costs for a 

repair facility’s violation of MVSRA. It does not require that the injured person be a customer of 

the motor vehicle repair facility or the owner of the vehicle. Moreover, MVSRA’s definition of 

“person” makes no reference to customers or vehicle owners. See MCL 257.1302a(h) (defining 

“person” as “an individual, corporation, limited liability company, partnership, association, or 

any other legal entity”).

Additionally, another portion of MVSRA, MCL 257.1331, creates a separate cause of 

action and limits recovery specifically to customers. In other words, MCL 257.1331 concerns a 

customer’s recovery, whereas MCL 257.1336 more broadly concerns a motor vehicle repair 

facility’s liability to persons for damages or injury resulting from violations of MVSRA. See 

Campbell, 257 Mich App at 186; Hengartner, 132 Mich App at 755. We presume that the 

Legislature’s use of different terms is intentional. See US Fidelity & Guarantee Co v Mich 

Catastrophic Claims Assoc’n, 484 Mich 1, 15; 795 NW2d 101 (2009). MCL 257.1336 does not 

impose a requirement that a plaintiff be a customer of a motor vehicle repair facility or the owner 

of the vehicle in order to bring a claim under that section of MVSRA.

B. INTERPRETATION OF THE WORD “PERFORM”

In interpreting the word “perform” as used in MCL 257.1307a, the trial court determined 

that defendants did not “perform” a tire rotation because they failed to tighten the lug nuts on at 

least one of the wheels of Myrick’s vehicle. We disagree with that interpretation. The primary 

goal of judicial interpretation of statutes is to ascertain and give effect to the Legislature’s intent. 

Mich Ed Ass’n v Secretary of State (On Rehearing), 489 Mich 194, 217; 801 NW2d 35 (2011). 

The Legislature is presumed to have intended the meaning it plainly expressed. Joseph v Auto 

Club Ins Ass’n, 491 Mich 200, 205-206; 815 NW2d 412 (2012). Clear statutory language must 

be enforced as written. Velez v Tuma, 492 Mich 1, 16-17; 821 NW2d 432 (2012). Additionally, 

a statute must be read as a whole and in the context of the legislative scheme. Bush, 484 Mich at 

167. When interpreting a specific term, we consider its plain meaning and its placement and 

purpose in the statutory scheme. Id. If a nonlegal term is not defined in a statute, “resort to a 

layman’s dictionary such as Webster’s is appropriate.” See Horace v Thompson, 456 Mich 744, 

756; 575 NW2d 762 (1998).

MVSRA does not define the term “perform.” Therefore, it is appropriate to consult a 

dictionary to aid our interpretation. Id. The term “perform” means “to carry out an action.” 

Merriam-Webster’s Collegiate Dictionary (11th ed). “Perform implies action that follows 

established patterns or procedures or fulfills agreed upon requirements and often connotes 

special skill.” Merriam-Webster’s Collegiate Dictionary (11th ed). Therefore, the term 

“perform” generally refers to completion of an action according to an established procedure; the 
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term does not imply that the action has been completed properly, successfully, or without 

mistake.4

Moreover, the term “perform” as used in context by the Legislature does not support the 

conclusion that the repairs must be performed successfully or without error. The conduct 

prohibited under MCL 257.1307a concerns the performance of vehicle repairs and 

representations made concerning those repairs, including representations to a customer. 

MCL 257.1307a(a) prohibits a motor vehicle repair facility from charging for repairs that it did 

not perform. Other conduct that is prohibited under MCL 257.1307a includes performing 

unnecessary repairs, performing unauthorized repairs, misrepresenting the condition of 

replacement parts, and failing to disclose a diagnosed or suspected vehicle malfunction. 

MCL 257.1307a(b), (d), (f), and (g). Our review of the statute as a whole supports the 

conclusion that the Legislature intended to regulate repair procedures and to insure that 

customers were only charged for repairs that were necessary and were actually performed, as 

well as to protect an individual from unknowingly driving a vehicle repaired with substandard 

parts or an unrepaired malfunction. This language does not support the trial court’s conclusion 

that a facility violates MCL 257.1307a by performing a repair negligently; indeed, such a 

conclusion would transform every negligent repair into a statutory violation.

Evidence presented to the trial court indicated that a tire rotation consists of removing the 

tires from the vehicle, moving the tires in a specific pattern to a different axle or side of the 

vehicle, and replacing the tires on the vehicle. The purpose of a tire rotation is to evenly spread 

the wear of the tires in order to maximize the longevity of the tire tread, to prevent or correct 

misaligned tires, and to prevent uneven wearing of drive components. There was no evidence 

presented, nor did plaintiff allege, that Root did not remove the tires and replace them on

different axles or sides of the vehicle; rather, plaintiff alleged in his complaint that Root had 

either failed to replace the lug nuts on one tire or failed to tighten them sufficiently. Defendants 

admitted the latter; indeed, plaintiff’s counsel, in his opening statement, advised the jury that 

Root “put the lug nuts on but did not use – forgot to use the torque wrench” and noted that the 

lug nuts were found on the road at the scene of the accident.

We conclude, under the plain language of MCL 257.1307a, that defendants “performed” 

a tire rotation, albeit negligently. Bush, 484 Mich at 167. There is no support for the trial court’s 

determination that a tire rotation is not “performed” if a service person fails to sufficiently 

tighten the lug nuts on one tire. To accept the trial court’s interpretation would essentially turn 

every incorrectly performed repair into a violation of MVSRA. We do not believe that comports 

with the Legislature’s intent as expressed in the language of the statute. Therefore, we conclude 

that the trial court erroneously granted plaintiff a directed verdict regarding defendants’ alleged 

 4 In contrast, the word “accomplish stresses the successful completion of a process rather than 

the means of carrying it out.” Merriam-Webster’s Collegiate Dictionary (11th ed).
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violation of this provision of MVSRA. See Aroma Wines, 303 Mich App at 446, 449.

5

 In fact, 

defendants were entitled to a directed verdict on this issue, as no factual issue existed regarding

whether defendants had failed to “perform” the tire rotation under the MVSRA. Heaton v 

Benton Ins Co, 286 Mich App at 532. We therefore reverse the trial court’s grant of a directed 

verdict in favor of plaintiff and remand for entry of an amended judgment in favor of defendants 

on plaintiff’s claim for violation of MVSRA. We therefore further vacate the trial court’s related 

award of attorney fees and costs under MCL 257.1336.

Vacated in part; reversed in part and remanded for entry of an amended judgment in 

accordance with this opinion. Defendants, as the prevailing parties, may tax costs under

MCR 7.219. We do not retain jurisdiction.

/s/ Mark T. Boonstra

/s/ Jane E. Markey

/s/ Stephen L. Borrello

 5 Although the parties and the trial court did not specifically address defendants’ alleged 

violation of MCL 257.1307a(e), violation of that subsection also requires failure to “perform” a 

repair.