Federal Register / Vol. 77, No. 62 / Friday, March 30, 2012 / Notices 19307 

Mulberry Street, Waterloo, IA 50703– 

5713, $1,705,557; Polk County, 111 

Court Street, Suite 300, Des Moines, IA 

50309–2218, $2,475,000; County of 

Kane, 719 Batavia Avenue, Geneva, IL 

60134–3077, $1,040,796; County of 

Peoria, 2116 N. Sheridan Road, Peoria, 

IL 61604–3457, $2,475,000; Kentucky 

Department for Public Health 

Environmental Lead Program, 275 East 

Main Street, Mail Stop HS1E–B, 

Frankfort, KY 40621–0001, $1,099,971; 

City of Boston, 26 Court Street, Boston, 

MA 02108–2501, $2,475,000; City of 

Lynn, 3 City Hall Square, Lynn, MA 

01901–1019, $2,469,051; City of 

Muskegon, 900 Terrace, Muskegon, MI 

49442–3357, $1,100,000; City of High 

Point, 211 S. Hamilton, High Point, NC 

27260–5232, $2,475,000; Erie County, 

95 Franklin Street, Buffalo, NY 14202– 

3904, $2,375,000; Redevelopment 

Authority of the City of Erie (ERA), 1001 

State Street, Suite 1100, Erie, PA 16501– 

1313, $2,475,000; City of Petersburg, 

135 N. Union Street, Petersburg, VA 

23803–3267, $1,100,000; City of 

Roanoke, 215 Church Avenue, Room 

310 North, Roanoke, VA 24011–1518, 

$1,855,733; City of Burlington, 149 

Church Street, City Hall, Burlington, VT 

05401–8412, $2,475,000; City of 

Waukesha, A Municipal Corporation, 

City Hall, 201 Delafield Street, Room 

200, Waukesha, WI 53189–3649, 

$1,100,000. 

2. Lead Hazard Reduction 

Demonstration Grant Program 

A total of $47,904,000 was awarded to 

17 grantees for the Lead Hazard 

Reduction Demonstration Grant 

Program under the Consolidated 

Appropriations Act, 2011: City of 

Chicago, Department of Public Health, 

333 South State Street, Room 200, 

Chicago, IL 60604, $3,000,000; City of 

St. Louis Community Development 

Administration, 1015 Locust Street, 

Suite 1200, St. Louis, MO 63101, 

$3,000,000; Hennepin County, 417 

North 5th Street, Suite 320, 

Minneapolis, MN 55401, $3,000,000; 

State of Connecticut Department of 

Social Services, 25 Sigourney Street, 

Hartford, CT 06106, $3,000,000; City of 

San Antonio, 1400 South Flores, San 

Antonio, TX 78204, $3,000,000; City of 

Memphis, 125 North Main, Memphis, 

TN 38103, $3,000,000; City of Columbus 

Department of Development, 50 West 

Gay Street, 3rd Floor, Columbus, OH 

4321, $3,000,000; Health and Hospital 

Corporation of Marion County, 3838 

North Rural Street, Indianapolis, IN 

46205, $3,000,000; City of Philadelphia, 

2100 West Girard Avenue, Philadelphia, 

PA 19130, $3,000,000; Houston 

Department of Health and Human 

Services, 8000 North Stadium Drive, 

2nd Floor, Houston, TX 77054, 

$3,000,000; City of Austin, 1000 East 

11th Street, Suite 200, Austin, TX 

78702, $2,500,000; City of Wilmington, 

800 North French Street, Wilmington, 

DE 19801, $2,589,695; County of Harris, 

1001 Preston, Suite 900, Houston, TX 

77002, $2,700,000; Winnebago County 

Health Department, 401 Division Street, 

Rockford, IL 61104, $2,885,700; Malden 

Redevelopment Authority-City of 

Malden, Massachusetts, 200 Pleasant 

Street, Malden, MA 02148, $3,000,000; 

City of Lansing, 124 West Michigan 

Avenue, Lansing, MI 48933, $1,728,605. 

3. Healthy Homes Production Grant 

Program 

A total of $15,623,257 was awarded to 

9 grantees for the Healthy Homes 

Production Grant Program under the 

Consolidated Appropriations Act, 2010: 

Environmental Health Watch, 3500 

Lorain Avenue, Suite 301, Cleveland, 

OH 44113, $929,990; Hennepin County, 

417 North 5th Street, Suite 320, 

Minneapolis, MN 55401, $1,860,000; 

City of Los Angeles, 1200 West 7th 

Street, 8th Floor, Los Angeles, CA, 

90017, $1,860,000; Coalition to End 

Childhood Lead Poisoning, 2714 

Hudson Street, Baltimore, MD 21224, 

$930,000; State of Connecticut 

Department of Social Services, 25 

Sigourney Street, Hartford, CT 06106, 

$1,860,000; City of Minneapolis, 250 

South 4th Street, Room 414, 

Minneapolis, MN 55415, $1,860,000; 

Health and Hospital Corporation of 

Marion County, 3838 North Rural Street, 

Indianapolis, IN 46205, $1,713,122; City 

of Akron, 166 South High Street, 

Municipal Building, Room 401, Akron, 

OH 44308, $1,860,000; City of San 

Antonio, 1400 South Flores, San 

Antonio, TX 78204, $1,126,888. 

4. Lead Technical Studies Grant 

Program 

A total of $545,513 was awarded to 2 

grantees for the Lead Technical Studies 

Grant Program under the Consolidated 

Appropriations Act, 2011: QuanTech, 

Inc., 2020 14th Street North, Suite 560, 

Arlington, VA 22201–2512, $248,100; 

Tulane University, 1430 Tulane 

Avenue, EP–15, New Orleans, LA 

70112–2699, $251,900. 

5. Healthy Homes Technical Studies 

Grant Program 

A total of $1,840,712 was awarded to 

3 grantees for Healthy Homes Technical 

Studies Grant Program under the 

Consolidated Appropriations Act, 2011: 

North Carolina State, 2701 Sullivan Dr., 

Admin III; Box 7514, Raleigh, NC 

27695–7614, $541,179; National Center 

for Healthy Housing, 10320 Little 

Patuxent Pkwy, Columbia, MD 21044– 

3346, $649,533; The Trustees of 

Columbia University in the City of New 

York, 630 West 168th Street—Box 49, 

New York 10032–3702, $650,000. 

6. Asthma Interventions in Public and 

Assisted Multifamily Housing Grant 

Program 

A total of $1,150,000 was awarded to 

3 grantees for the Asthma Interventions 

in Public and Assisted Multifamily 

Housing Grant Program under the 

Consolidated Appropriations Act, 2011: 

Michigan Department of Community 

Health, P.O. Box 30195, 201 Townsend 

Street, Lansing, MI 48909–0195, 

$450,000; Minnesota Department of 

Health, 625 Robert Street North, P.O. 

Box 64975, St. Paul, MN 55164–0975, 

$409,288; Boston Medical Center 

Corporation, One Boston Medical Center 

Place, Boston, MA 02118–2392, 

450,000. 

Dated: March 26, 2012. 

Warren Friedman, 

Acting Deputy Director, Office of Healthy 

Homes and Lead Hazard Control. 

[FR Doc. 2012–7722 Filed 3–29–12; 8:45 am] 

BILLING CODE 4210–67–P 

DEPARTMENT OF THE INTERIOR 

Office of the Secretary 

Renewal of Information Collection; 

OMB Control Number 1040–0001, DOI 

Programmatic Clearance for Customer 

Satisfaction Surveys 

AGENCY: Department of the Interior. 

ACTION: Notice of submission to OMB; 

request for comments. 

SUMMARY: We (Department of the 

Interior, DOI) have submitted a request 

to the Office of Management and Budget 

(OMB) to approve the information 

collection (IC) described below. This IC 

is scheduled to expire March 31, 2012. 

As required by the Paperwork 

Reduction Act of 1995 and as part of our 

continuing efforts to reduce paperwork 

and respondent burden, we invite the 

general public and other Federal 

agencies to take this opportunity to 

comment on this IC. 

DATES: OMB has 60 days to review this 

request but may act after 30 days, 

therefore you should submit your 

comments on or before April 30, 2012. 

ADDRESSES: You may submit your 

comments directly to the Desk Officer 

for the Department of the Interior (OMB 

control #1040–0001), Office of 

Information and Regulatory Affairs, 

mstockstill on DSK4VPTVN1PROD with NOTICES

19308 Federal Register / Vol. 77, No. 62 / Friday, March 30, 2012 / Notices 

OMB, by email at 

oira_docket@omb.eop.gov or by fax at 

202–395–5806. Please also send a copy 

of your comments to the Department of 

the Interior; Office of Policy Analysis; 

Attention: Don Bieniewicz; Mail Stop 

3530; 1849 C Street NW., Washington, 

DC 20240, or by fax to 202–208–4867, 

or by email to 

Donald_Bieniewicz@ios.doi.gov. 

Reference ‘‘DOI Programmatic Clearance 

for Customer Satisfaction Surveys’’ in 

your email subject line. Include your 

name and return address in your email 

message and mark your message for 

return receipt. 

FOR FURTHER INFORMATION CONTACT: 

Contact Don Bieniewicz on 202–208– 

4915. You may also review the 

submitted information collection 

request online at http:// 

www.reginfo.gov. Follow the 

instructions to review Department of the 

Interior collections under review by 

OMB. 

SUPPLEMENTARY INFORMATION: 

I. Abstract 

The Government Performance and 

Results Act of 1993 (GPRA) (Pub.L. 103– 

62) requires agencies to ‘‘improve 

Federal program effectiveness and 

public accountability by promoting a 

new focus on results, service quality, 

and customer satisfaction.’’ In order to 

fulfill this responsibility, DOI bureaus 

and offices must collect data from their 

respective user groups to better 

understand the needs and desires of the 

public and to respond accordingly. 

Executive Order 12862 ‘‘Setting 

Customer Service Standards’’ also 

requires all executive departments to 

‘‘survey customers to determine * * * 

their level of satisfaction with existing 

services.’’ Executive Order 13571 

‘‘Streamlining Service Delivery and 

Improving Customer Service’’ further 

mandates ‘‘establishing mechanisms to 

solicit customer feedback on 

Government services and using such 

feedback regularly to make service 

improvements.’’ 

We use customer satisfaction surveys 

to help us fulfill our responsibilities to 

provide excellence in government by 

proactively consulting with those we 

serve. This programmatic clearance 

provides an expedited approval process 

for DOI bureaus and offices to conduct 

customer research through external 

surveys such as questionnaires and 

comment cards. 

The proposed renewal covers all of 

the organizational units and bureaus in 

DOI. Information obtained from 

customers by bureaus and offices will be 

provided voluntarily. Questions may be 

asked in languages other than English 

(e.g., Spanish) where appropriate. 

Topic areas serve as a guide within 

which the bureaus and offices will 

develop questions. No one survey will 

cover all the topic areas. The topic areas 

include: 

(1) Delivery, quality and value of 

products, information, and services. 

Respondents may be asked for feedback 

regarding the following attributes of the 

information, service, and products 

provided: 

(a) Timeliness 

(b) Consistency 

(c) Accuracy 

(d) Ease of Use and Usefulness 

(e) Ease of Information Access 

(f) Helpfulness 

(g) Quality 

(h) Value for fee paid for information/ 

product/service. 

(2) Management practices. This area 

covers questions relating to how well 

customers are satisfied with DOI 

management practices and processes, 

what improvements they might make to 

specific processes, and whether or not 

they feel specific issues were addressed 

and reconciled in a timely, courteous, 

and responsive manner. 

(3) Mission management. We will ask 

customers to provide satisfaction data 

related to DOI’s ability to protect, 

conserve, provide access to, provide 

scientific data about, and preserve 

natural, cultural, and recreational 

resources that we manage, and how well 

we are carrying out our trust 

responsibilities to American Indians. 

(4) Rules, regulations, policies. This 

area focuses on obtaining feedback from 

customers regarding fairness, adequacy, 

and consistency in enforcing rules, 

regulations, and policies for which DOI 

is responsible. It will also help us 

understand public awareness of rules 

and regulations and whether or not they 

are explained in a clear and 

understandable manner. 

(5) Interactions with DOI Personnel 

and Contractors. Questions will range 

from timeliness and quality of 

interactions to skill level of staff 

providing the assistance, as well as their 

courtesy and responsiveness during the 

interaction. 

(6) General demographics. Some 

general demographics may be gathered 

to augment satisfaction questions so that 

we can better understand the customer 

and improve how we serve that 

customer. We may ask customers how 

many times they have used a service, 

visited a facility within a specific 

timeframe, their ethnic group, or their 

race. 

All requests to collect information 

under the auspices of this proposed 

renewal will be carefully evaluated to 

ensure consistency with the intent, 

requirements, and boundaries of this 

programmatic clearance. Interior’s 

Office of Policy Analysis will conduct 

an administrative and technical review 

of each specific request in order to 

ensure statistical validity and 

soundness. All information collections 

are required to be designed and 

deployed based upon acceptable 

statistical practices and sampling 

methodologies, and procedures that 

account for and minimize non-response 

bias, in order to obtain consistent, valid 

data and statistics that are 

representative of the target populations. 

After completion of its review, the 

Office of Policy Analysis will forward 

the specific request to OMB for 

expedited approval. 

II. Data 

OMB Control Number: 1040–0001. 

Title: DOI Programmatic Clearance for 

Customer Satisfaction Surveys. 

Form Number(s): None. 

Type of Request: Extension of an 

approved collection. 

Affected Public: DOI customers. We 

define customers as anyone who uses 

DOI resources, products, or services. 

This includes internal customers 

(anyone within DOI) as well as external 

customers (e.g., the American public, 

representatives of the private sector, 

academia, other government agencies). 

Depending upon their role in specific 

situations and interactions, citizens and 

DOI stakeholders and partners may also 

be considered customers. We define 

stakeholders to mean groups or 

individuals who have an expressed 

interest in and who seek to influence 

the present and future state of DOI’s 

resources, products, and services. 

Partners are those groups, individuals, 

and agencies who are formally engaged 

in helping DOI accomplish its mission. 

Respondent’s Obligation: Voluntary. 

Frequency of Collection: On occasion. 

Estimated Annual Number of 

Respondents: 120,000. We estimate 

approximately 60,000 respondents will 

submit DOI customer satisfaction 

surveys and 60,000 will submit 

comment cards. 

Estimated Total Annual Responses: 

120,000. 

Estimated Time Per Response: 15 

minutes for a customer survey; 3 

minutes for a comment card. 

Estimated Total Annual Burden 

Hours: 18,000. 

III. Request for Comments 

On December 12, 2011, we published 

in the Federal Register (76 FR 77244) a 

request for public comments on this 

mstockstill on DSK4VPTVN1PROD with NOTICES

Federal Register / Vol. 77, No. 62 / Friday, March 30, 2012 / Notices 19309 

proposed renewal. We received one 

comment expressing general criticism of 

DOI management. Because the comment 

provided no specifics, we have not 

modified the proposed renewal. The 

public now has a second opportunity to 

comment on this renewal. We invite 

comments concerning this IC on: 

(1) Whether or not the collection of 

information is necessary, including 

whether or not the information will 

have practical utility; 

(2) The accuracy of our estimate of the 

burden for this collection of 

information; 

(3) Ways to enhance the quality, 

utility, and clarity of the information to 

be collected; and 

(4) Ways to minimize the burden of 

the collection of information on 

respondents. 

Comments that you submit in 

response to this notice are a matter of 

public record. Before including your 

address, phone number, email address, 

or other personal identifying 

information in your comment, you 

should be aware that your entire 

comment, including your personal 

identifying information, may be made 

publicly available at any time. 

While you can ask us or OMB in your 

comment to withhold your personal 

identifying information from public 

review, we cannot guarantee that we 

will be able to do so. 

Dated: March 26, 2012. 

Benjamin Simon, 

Assistant Director, Office of Policy Analysis, 

U.S. Department of the Interior. 

[FR Doc. 2012–7665 Filed 3–29–12; 8:45 am] 

BILLING CODE 4310–RK–P 

DEPARTMENT OF THE INTERIOR 

Fish and Wildlife Service 

[FWS–R6–R–2012–N024; FF06R06000– 

FXRS1265066CCP0S2–123] 

Benton Lake National Wildlife Refuge 

Complex, Great Falls, MT; 

Comprehensive Conservation Plan and 

Environmental Assessment 

AGENCY: Fish and Wildlife Service, 

Interior. 

ACTION: Notice of availability; request 

for comments. 

SUMMARY: We, the U.S. Fish and 

Wildlife Service (Service), announce the 

availability of a draft comprehensive 

conservation plan and environmental 

assessment (Draft CCP/EA) for Benton 

Lake National Wildlife Refuge Complex 

for public review and comment. The 

Draft CCP/EA describes our proposal for 

managing the refuge complex for the 

next 15 years. 

DATES: To ensure consideration, please 

send your written comments by May 18, 

2012. 

We will announce upcoming public 

meetings in local news media. 

ADDRESSES: You may submit comments 

or requests for copies or more 

information by any of the following 

methods. You may request hard copies 

or a CD–ROM of the documents. 

Email: toni_griffin@fws.gov. Include 

‘‘Benton Lake Refuge Complex Draft 

CCP/EA’’ in the subject line of the 

message. 

U.S. Mail: Toni Griffin, Planning 

Team Leader, Suite 300, 134 Union 

Boulevard, Lakewood, CO 80228. 

Information Request: A copy of the 

Draft CCP/EA may be obtained by 

writing to U.S. Fish and Wildlife 

Service, Division of Refuge Planning, 

134 Union Boulevard, Suite 300, 

Lakewood, Colorado 80228; or by 

download from http://mountainprairie.fws.gov/planning. 

FOR FURTHER INFORMATION CONTACT: Toni 

Griffin, 303–236–4378 (phone); 303– 

236–4792 (fax); or toni_griffin@fws.gov 

(email) or David C. Lucas, 303–236– 

4366 (phone): 303–236–4792 (fax): or 

david_c_lucas@fws.gov. 

SUPPLEMENTARY INFORMATION: 

Introduction 

The 163,304-acre Benton Lake 

National Wildlife Refuge Complex 

(refuge complex) is part of the National 

Wildlife Refuge System and is located in 

northwest and north-central Montana. 

Spanning both sides of the Continental 

Divide, the refuge complex is a 

collection of diverse landscapes, from 

wetlands and mixed-grass prairie in the 

east to forests, intermountain 

grasslands, rivers, and lakes in the west. 

The refuge complex oversees 

management of 2 refuges, 1 wetland 

management district containing 22 

waterfowl production areas, 3 

conservation areas, and administers 216 

easements within the Refuge System: 

D Benton Lake National Wildlife Refuge 

was established in 1929 and consists 

of 12,383 fee-title acres and 76.88 

acres of right-of-way easement. It is 

located on the northern Great Plains, 

50 miles east of the Rocky Mountains 

and 12 miles north of Great Falls, 

Montana. 

D Benton Lake Wetland Management 

District was established in 1975. It 

includes 10 counties (Cascade, 

Chouteau, Glacier, Hill, Lewis and 

Clark, Liberty, Pondera, Powell, 

Teton, Toole), 22 waterfowl 

production areas, and 4 distinct 

easement programs. 

D Blackfoot Valley Conservation Area 

(CA) was established in 1995 and 

expanded in 2011. This conservation 

easement program has the potential to 

protect up to 103,500 acres in the 

Blackfoot Valley by buying 

conservation easements on private 

land within the 824,024-acre project 

area. 

D Rocky Mountain Front CA was 

established in 2005 and expanded in 

2011. This conservation easement 

program has the potential to protect 

up to 295,000 acres in the Rocky 

Mountain Front (Front) by buying 

conservation easements on private 

land within the 918,000-acre project 

area. 

D Swan River National Wildlife Refuge 

was established in 1973 and consists 

of 1,568.81 acres. It is located in the 

Swan Valley, 38 miles southeast of 

Creston, Montana. 

D Swan Valley CA was authorized in 

2011. This conservation area has the 

potential to protect up to 10,000 acres 

in the Swan Valley by buying 

conservation easements on private 

land, and up to 1,000 acres in fee-title 

land next to the Swan River Refuge 

within the 187,400-acre project area. 

Refuge complex lands and waters are 

important corridors for birds, fish, and 

other wildlife. Across the refuge 

complex, there exists a very high level 

of diversity. Wildlife ranges from 

migratory waterfowl to grassland birds, 

to native trout, to ‘‘charismatic mega 

fauna’’ such as elk, gray wolf, and 

grizzly bear. Refuge complex lands 

harbor Federal and State species of 

concern. Threatened and endangered 

species include bull trout, grizzly bear, 

Canada lynx, and water howellia. 

Candidate species include Sprague’s 

pipit and wolverine. The refuge 

complex is of great value to waterfowl 

and shorebirds, as well as other 

migrating water-dependent bird species, 

because of the diversity of wetland and 

upland habitats that provide for the 

diverse life cycle needs of these species. 

The refuge complex has large, intact 

areas of native prairie that provide 

habitat for grassland birds that are one 

of the most imperiled groups of 

migratory birds nationwide. 

Background 

The CCP Process 

The National Wildlife Refuge System 

Administration Act of 1966 (16 U.S.C. 

668dd–668ee) (Refuge Administration 

Act), as amended by the National 

Wildlife Refuge System Improvement 

Act of 1997, requires us to develop a 

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