[Federal Register Volume 77, Number 58 (Monday, March 26, 2012)]
[Notices]
[Pages 17493-17494]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-7100]


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DEPARTMENT OF THE INTERIOR

Office of the Secretary


Agency Information Collection Activities: Proposed Collection; 
Comment Request; DOI Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: Department of the Interior.

ACTION: 30-Day notice of submission of information collection to the 
Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the U.S. 
Department of the Interior has submitted a Generic Information 
Collection Request (Generic ICR): ``DOI Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et 
seq.).

DATES: Comments must be submitted by April 25, 2012.

ADDRESSES: Written comments may be submitted to the Desk Officer for 
the Department of the Interior (DOI) at the Office of Management and 
Budget (OMB) via email to <a href="/cdn-cgi/l/email-protection#66292f3427392229252d233226090b044803091648010910"><span class="__cf_email__" data-cfemail="4a0503180b150e0509010f1e0a252728642f253a642d253c">[email protected]</span></a> or via facsimile 
(202) 395-5806. Please also send a copy of your comments to Don 
Bieniewicz at DOI via email at <a href="/cdn-cgi/l/email-protection#8dc9e2e3ece1e9d2cfe4e8e3e4e8fae4eef7cde4e2fea3e9e2e4a3eae2fb"><span class="__cf_email__" data-cfemail="feba91909f929aa1bc979b90979b89979d84be97918dd09a9197d0999188">[email protected]</span></a> or via 
facsimile (202) 208-4867.

FOR FURTHER INFORMATION CONTACT: Don Bieniewicz (202) 208-4915. You may 
also review the submitted ICR online at http://www.reginfo.gov. Follow 
the instructions to review Department of the Interior collections under 
review by OMB.

SUPPLEMENTARY INFORMATION:

I. Abstract

    The information collection activity will garner qualitative 
customer and stakeholder feedback in an efficient, timely manner, in 
accordance with the Administration's commitment to improving service 
delivery. By qualitative feedback we mean information that provides 
useful insights on perceptions and opinions, but are not statistical 
surveys that yield quantitative results that can be generalized to the 
population of study. This feedback will provide insights into customer 
or stakeholder perceptions, experiences and expectations, provide an 
early warning of issues with service, or focus attention on areas where 
communication, training or changes in operations might improve delivery 
of products or services. These collections will allow for ongoing, 
collaborative and actionable communications between the Agency and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This generic clearance for qualitative information 
will not be used for quantitative information collections that are 
designed to yield reliably actionable results, such as monitoring 
trends over time or documenting program performance. Such data uses 
require more rigorous designs that address: the target population to 
which generalizations will be made, the sampling frame, the sample 
design (including stratification and clustering), the precision 
requirements or power calculations that justify the proposed sample 
size, the expected response rate, methods for assessing potential non-
response bias, the protocols for data collection, and any testing 
procedures that were or will be undertaken prior to fielding the study.

II. Request for Comments

    No comments were received in response to the 60-day notice 
published in the Federal Register of December 22, 2010 (75 FR 80542). 
We again request public comments on this proposed information 
collection. Your comments should address: (a) The necessity of the 
information collection for the proper performance of the agency, 
including whether the information will have practical utility; (b) the 
accuracy of our estimate of the burden; (c) ways we could enhance the 
quality, utility, and clarity of the information to be collected; and 
(d) ways we could minimize the burden of the collection on the 
respondents, such as through the use of automated collection techniques 
or other information technology.
    A Federal agency may not conduct or sponsor, and a person is not 
required to respond to, a collection of information unless it displays 
a currently valid Office of Management and Budget control number.

III. Data

    OMB Control Number: 1090--NEW.
    Title: DOI Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and

[[Page 17494]]

Organizations, State, Local or Tribal Government.
    Expected Annual Number of Activities: 400.
    Annual Respondents: 100,000 for surveys, 60,000 for comment cards, 
1,000 for focus groups.
    Frequency of Response: Once per request.
    Annual Responses: 100,000 for surveys, 60,000 for comment cards, 
1,000 for focus groups.
    Average Time per Response: 15 minutes for surveys, 2 minutes for 
comment cards, 2 hours for focus groups.
    Estimated Total Annual Burden Hours: 29,000.

    Dated: March 19, 2012.
Benjamin Simon,
Assistant Director, Office of Policy Analysis, U.S. Department of the 
Interior.
[FR Doc. 2012-7100 Filed 3-23-12; 8:45 am]
BILLING CODE 4310-RK-P


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