Exhibit 10.11  APAC Customer Services,
  Inc.
  Phone 847-374-4998One Parkway North Center,
  5th Floor
  Fax 847-236-5453Deerfield, IL 60015
  wnrothman@apacmail.comOctober 1, 1999   Warren N.
  Rothman
  Senior Vice President
  Human Resources  Mr. John R. Bowden 33 Duxbury North Barrington, IL 60010  Dear John:  We are very happy that you
have decided to join APAC. Your title will be Senior Vice President, Client
Relationship Development and you will report to our President and Chief Operating
Officer as a member of the Executive Committee.  As agreed, the following employment terms will apply:  1.            Your starting base
salary will be $220,000 on an annualized basis payable bi-weekly (Base
Salary). Your Basic Salary will be reviewed each year at the time when
increases for executive personnel of APAC are considered.  At the present time, that occurs on or about
March 1st of each year.  2.            You will be a
participant in APACs annual incentive compensation plan (Bonus) as it exists
from year-to-year with a maximum annual payout target for 1999 of fifty percent
(50%) of Base Salary. The payout of your Bonus depends on APAC meeting its
budgeted financial performance and you meeting your individual and team
performance goals that will be established each year between you and the
executive to whom you report.  For 1999,
assuming you are employed by APAC at the time bonuses are paid, your minimum
bonus shall be $13,750, guaranteed.  3.            You will be entitled
to the benefits, paid vacation (four weeks) and perquisites normally available
to Senior Vice President level employees.  4.            Subject to the
approval of the Compensation Committee at its October 12, 1999 meeting, you are
being granted options to purchase 100,000 shares of APAC stock at a exercise
price equal to the mean between the high and the low prices at which APACs
common stock trades on the day you begin work at APAC as reported by Bloomberg
Financial Markets, such options to be issued pursuant to the option grant
materials enclosed with this letter. 
This option will vest at the rate of 20% per year during the first five
years of the term of the option and the option will have a term of ten
years.  You will also be eligible for
annual consideration for additional option awards subject to the terms and
guidelines of the companys going-forward stock option plan.  
   October 1, 1999
  Mr. John R. Bowden
  Page Two    5.     You will sign a
  Restrictive Covenant Agreement (form attached) concurrent herewith.6.     Your employment will be
  full-time and best efforts.7.     Your effective
  commencement date is to be on or before October 8, 1999.8.     You will be based in
  APACs office in Deerfield, Illinois, but will be expected to travel
  regularly as part of your responsibilities.9.     In the event your
  employment is terminated by APAC other than  for cause (as such term is
  defined in APACs option grant materials), APAC will pay you severance equal
  to the monthly amount of your then current Base Salary during each of the six
  (6) months following such termination.We are excited to have you join the team, and we look forward to
  working with you.  Best personal regards.Sincerely,/s/ Warren N. RothmanWarren N. RothmanSenior Vice PresidentHuman ResourcesEnclosure  Accepted By:/s/ John R. BowdenJohn R. BowdenDated: October 7, 1999