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NON-RESIDENTIAL LIMITED WARRANTY

What this Warranty Covers & Who it Applies to: The 

limited warranty provided by Maine Energy Systems 

LLC (“MESys”) applies only to MESys brand boilers, 

wood pellet burners and accessories (“Product”) sold to 

you, the first user and purchaser provided that the 

Product was purchased: (1) new (not a display, “as is”, 

or previously returned model) and not for resale; and 

(2) within the United States. Note that Products 

installed in a one or two family residential dwelling 

primarily for personal, family or household purposes

are covered under a separate warranty.

Please return your registration card; while not 

necessary to establish warranty coverage, it allows 

MESys to be able notify you in the unlikely event of a 

safety issue. 

How Long this Limited Warranty Lasts: This Limited 

Warranty has three time frames, depending on the 

particular Product component involved. 

(1) MESys warrants that the burner, ignition, electric 

and electronic parts, flame tube and burner plate, 

chains, bearings, chain pinions, and all other moving 

components of the Product are free from defects in 

materials and workmanship for a period of two (2) 

years from the date of initial operation or 6,000 

operating hours, whichever comes first, provided they 

are installed and properly maintained by a qualified 

heating contractor and the other conditions of this 

warranty are met, and 

(2) In addition, all other parts including the boiler

vessel are warranted to be free from defects in 

materials and workmanship for a period of five (5) years

from the date of initial operation or 15,000 operating 

hours, whichever comes first provided it is installed and 

properly maintained by a qualified heating contractor 

and the other conditions of this warranty are met; and 

(3) In addition thereafter, MESys warrants that the 

boiler vessel is free from defects in materials and 

workmanship on a prorated basis follows, provided it is 

installed and properly maintained by a qualified heating 

contractor and the other conditions of this warranty are 

met: 

For the next Fifteen (15) years (years 6 through

20) or a maximum of 60,000 operating hours, 

whichever comes first, the boiler vessel is 

warranted for a 50% proportionate share of 

the then retail parts cost. 

Labor is not covered under this limited warranty. 

During the pro-rated warranty period, the customer is 

responsible for payment of the remaining portion of the 

then retail cost.

The warranty period begins to run upon the date of 

initial operation, and shall not be extended for any 

reason whatsoever. This limited warranty does not 

cover labor and shipping costs, non-MESYS 

components, serviceable items or normal maintenance, 

nor the other items and events excluded below. 

Terms of Limited Warranty: MESys will provide 

replacement parts for any component that proves to be 

defective in materials or workmanship (excludes labor 

charges) within the periods set forth above, or replace 

it with the most comparable model available from 

MESys at the time of the replacement, provided that 

the purchaser pays for the other portion of the 

prorated charge set forth above if applicable. The 

proportionate charge is based the current list price of 

the boiler vessel involved in the warranty claim (or the 

nearest comparable MESys model). The foregoing 

timelines begin to run upon the date of initial 

operation, and shall not be stalled, tolled, extended, or 

suspended, for any reason whatsoever. 

Repair/Replace as Your Exclusive Remedy: During this 

limited warranty period, MESys or one of its authorized 

service providers will provide replacement parts for you 

Product or replace it with the most comparable model 

then available from MESys at the time of the 

replacement (subject to certain limitations stated 

herein,) if your Product proves to have been

manufactured with a defect in materials or 

workmanship. All removed parts and components shall 

become the property of MESys at its sole option. All 

replaced and/or repaired parts shall assume the status

of the original part for purposes of this warranty and 

this warranty shall not be extended by the replacement 

of such parts. MESys’s sole obligation hereunder is to 

provide replacements for defective Product to a MESysauthorized service provider during normal business 

hours. For safety and property damage concerns, 

MESys highly recommends that you do not attempt to 

repair the Product yourself, or use an un-authorized 

servicer; MESys will have no responsibility or liability for 

repairs or work performed by a non-authorized 

servicer. If you choose to have someone other than an 

authorized service provider work on your Product, THIS 

WARRANTY WILL AUTOMATICALLY BECOME NULL AND 

VOID. Authorized service providers are those persons 

or companies that have been specially trained for 

customer service and technical ability (note that they 

are independent entities and are not agents, partners, 

affiliates or representatives of MESys). 

Warranty Exclusions: The warranty coverage described 

herein excludes all defects or damage that are not the 

direct fault of MESys, including without limitation, any 

one or more of the following: (a) use of the Product in 

anything other than its normal, customary and 
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intended manner; (b) any party’s wilful misconduct, 

negligence, misuse, abuse, accidents, improper 

operation, failure to maintain, improper or negligent 

installation, tampering, failure to follow operating 

instructions, mishandling, unauthorized service 

(including self-performed “fixing” or exploration of the 

appliance’s internal workings); (c) adjustment, 

alteration or modification of any kind; (d) a failure to 

comply with applicable state, local, city, or county 

electrical, plumbing and/or building codes, regulations

and laws, including failure to install the product in strict 

conformity with local fire and building codes and 

regulations; (e) ordinary wear and tear; (f) any 

external, elemental and/or environmental forces and 

factors, including without limitation, lightning strikes, 

voltage spikes, flues that do not meet specified 

standards, fire, floods, rain, windstorm, floods, fires, 

mud slides, freezing, excessive moisture or extended 

exposure to humidity, power surges, building structural 

failures and acts of God; (g) any damage or failure 

resulting from contaminated air, including but not 

limited to sheetrock particles or other dirt or dust, 

introduced into the Boiler; (h) damage or failure 

resulting from hard water scale build-up on the heat 

exchanger waterways; (I) use with insufficient water or 

operation with water or fuel additives that cause 

deposits or corrosion; and (j) use with oxygen 

permeable tubing or other components. In no event 

shall MESys have any liability or responsibility 

whatsoever for damage to surrounding property and 

other structures or objects around the Product. Also 

excluded from this warranty are scratches, nicks, minor 

dents, and cosmetic damages on external surfaces and 

exposed parts; Products on which the serial numbers 

have been altered, defaced, or removed; service visits 

to teach you how to use the Product, or visits where 

there is nothing wrong with the Product; correction of 

installation problems (you are solely responsible for any 

structure and setting for the Product, including all 

chimneys, flues, electrical, plumbing or other 

connecting facilities, for proper foundation/flooring, 

and for any alterations); and resetting of breakers or 

fuses. 

TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT TO PRODUCT, 

WHETHER THE CLAIM ARISES IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY OR NEGLIGENCE) OR OTHERWISE. THIS 

WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ALL OF WHICH ARE HEREBY 

DISCLAIMED. IN NO EVENT WILL MESYS BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, “BUSINESS 

LOSS”, AND/OR PUNITIVE DAMAGES, LOST PROFITS OR EXPENSES, INCLUDING WITHOUT LIMITATION DISRUPTION OF 

WORK, HOTELS AND/OR RESTAURANT MEALS, EXPENSES IN EXCESS OF DIRECT DAMAGES DEFINITIVELY CAUSED 

EXCLUSIVELY BY MESYS OR OTHERWISE ARISING. 

The customer is responsible for the costs of: 

• Components which have been replaced but found not to have been defective;

• Faulty installation;

• Normal maintenance; and

• Equipment used contrary to the installation manual.

The required information that must be furnished to MESYS for a claim under this Limited Warranty includes:

• Model number and serial number of the Product;

• Date the Product was installed and placed in operation, the location , the name of the installer;

• Date the Product component failure was reported; and

• Description of condition that prompted the report.

No attempt to alter, modify or amend this warranty shall be effective unless authorized in writing by an officer of MESYS. 

To Obtain Warranty Service, Please Contact 

Maine Energy Systems, LLC (“MESys”)

8 Airport Road, P.O. Box 547, Bethel, Maine 04217

Tel: 207.824. 6749 Fax: 207.824.4816

info@maineenergysystems.com

Limited Warranty Boiler Non-Resid 1-31-2013 REV

6/13/2013 3:45 PM