78068 Federal Register / Vol. 79, No. 248 / Monday, December 29, 2014 / Notices 

transitioning veterans and economically 

vulnerable consumers nationwide. Over 

three years, it is estimated that tens of 

thousands of consumers will be served. 

In order for CFPB to understand 

whether the program is effective and for 

the financial coaches to be able to 

deliver efficient services and track 

clients over time, CFPB will need to 

take steps to monitor program 

performance and to evaluate the 

program. This will ultimately include a 

process evaluation to examine program 

implementation and an outcomes 

evaluation to examine program effects 

on clients. Performance monitoring and 

the process and outcome evaluations 

will involve three key data collection 

efforts: administrative data collected 

about clients by financial coaches for 

programmatic purposes; interview data 

collected by evaluators from key 

informants such as coaching clients, 

financial coaches and program 

administrators; and self-reported survey 

data from coaches and coaching clients. 

The information to be collected from 

clients will include a combination of 

personal information (basic contact and 

demographic information), performance 

metrics (outputs), client-level outcomes 

(progress towards financial goals or 

other relevant outcomes) and 

programmatic and organizational 

outcomes. The current information 

collection request is specifically for the 

administrative data that will be 

collected by coaches from financial 

coaching clients for programmatic and 

performance monitoring purposes. 

Additional requests will be submitted at 

a later date for the process and 

outcomes components of the evaluation. 

Request for Comments: The Bureau 

issued a 60-day Federal Register notice 

on September 4, 2014 (79 FR 52638). 

Comments were solicited and continue 

to be invited on: (a) Whether the 

collection of information is necessary 

for the proper performance of the 

functions of the Bureau, including 

whether the information will have 

practical utility; (b) The accuracy of the 

Bureau’s estimate of the burden of the 

collection of information, including the 

validity of the methods and the 

assumptions used; (c) Ways to enhance 

the quality, utility, and clarity of the 

information to be collected; and (d) 

Ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology. 

Comments submitted in response to this 

notice will be summarized and/or 

included in the request for Office of 

Management and Budget (OMB) 

approval. All comments will become a 

matter of public record. 

Dated: December 18, 2014. 

Ashwin Vasan, 

Chief Information Officer, Bureau of 

Consumer Financial Protection. 

[FR Doc. 2014–30407 Filed 12–24–14; 8:45 am] 

BILLING CODE 4810–AM–P 

BUREAU OF CONSUMER FINANCIAL 

PROTECTION 

[Docket No: CFPB–2014–0035] 

Agency Information Collection 

Activities: Comment Request 

AGENCY: Bureau of Consumer Financial 

Protection. 

ACTION: Notice and request for comment. 

SUMMARY: In accordance with the 

Paperwork Reduction Act of 1995 

(PRA), the Consumer Financial 

Protection Bureau (CFPB) is proposing 

to renew the approval for an existing 

information collection titled, ‘‘CFPB’s 

Consumer Response Intake Form.’’ 

DATES: Written comments are 

encouraged and must be received on or 

before February 27, 2015 to be assured 

of consideration. 

ADDRESSES: You may submit comments, 

identified by the title of the information 

collection, OMB Control Number (see 

below), and docket number (see above), 

by any of the following methods: 

• Electronic: http://

www.regulations.gov. Follow the 

instructions for submitting comments. 

• Mail: Consumer Financial 

Protection Bureau (Attention: PRA 

Office), 1700 G Street NW., Washington, 

DC 20552. 

• Hand Delivery/Courier: Consumer 

Financial Protection Bureau (Attention: 

PRA Office), 1275 First Street NE., 

Washington, DC 20002. 

Please note that comments submitted 

after the comment period will not be 

accepted. In general, all comments 

received will become public records, 

including any personal information 

provided. Sensitive personal 

information, such as account numbers 

or social security numbers, should not 

be included. 

FOR FURTHER INFORMATION CONTACT: 

Documentation prepared in support of 

this information collection request is 

available at www.regulations.gov. 

Requests for additional information 

should be directed to the Consumer 

Financial Protection Bureau, (Attention: 

PRA Office), 1700 G Street NW., 

Washington, DC 20552, (202) 435–9575, 

or email: PRA@cfpb.gov. Please do not 

submit comments to this mailbox. 

SUPPLEMENTARY INFORMATION: 

Title of Collection: CFPB’s Consumer 

Response Intake Form. 

OMB Control Number: 3170–0011. 

Type of Review: Extension with 

change of a currently approved 

collection. 

Affected Public: Individuals or 

households. 

Estimated Number of Respondents: 

3,000,000. 

Estimated Total Annual Burden 

Hours: 387,500. 

Abstract: The Intake Form is designed 

to aid consumers in the submission of 

complaints, questions, and comments 

and to help the CFPB fulfill the CFPB’s 

statutory requirements. Consumers 

(hereinafter ‘‘respondents’’) will be able 

to complete and submit information 

through the Intake Form electronically 

on the CFPB’s Web site. Alternatively, 

respondents may request that the CFPB 

email a fillable PDF version or, by 

telephone, request a ‘‘paper’’ copy of the 

Intake Form, and then email, mail, or 

fax it to the CFPB. The questions within 

the Intake Form prompt respondents for 

a description of, and key facts about, the 

complaint at issue, the desired 

resolution, contact and account 

information, information about the 

institution they are filing a complaint 

against, and any previous action taken 

to attempt to resolve the complaint. 

Request for Comments: Comments are 

invited on: (a) Whether the collection of 

information is necessary for the proper 

performance of the functions of CFPB 

including whether the information will 

have practical utility; (b) The accuracy 

of CFPB’s estimate of the burden of the 

collection of information, including the 

validity of the methods and the 

assumptions used; (c) Ways to enhance 

the quality, utility, and clarity of the 

information to be collected; and (d) 

Ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology. 

Comments submitted in response to this 

notice will be summarized and/or 

included in the request for Office of 

Management and Budget (OMB) 

approval. All comments will become a 

matter of public record. 

Dated: December 17, 2014. 

Ashwin Vasan, 

Chief Information Officer, Bureau of 

Consumer Financial Protection. 

[FR Doc. 2014–30411 Filed 12–24–14; 8:45 am] 

BILLING CODE 4810–AM–P 


tkelley on DSK3SPTVN1PROD with NOTICES