LAW OFFICES 

### PIERRE MURPHY SUITE 590 1200 NEW HAMPSHIRE AVENUE, NW WASHINGTON , D.C

. 20036

TELEPHONE : (202) 776-3980 TELECOPIER: (202) 776-3975



### VIA ELECTRONIC SUBMISSION Ms. BarbaraHairston Chief, Dockets Docket OST-1996-1960 U.S. Department ofTransportation 1200 NewJersey Avenue, SE Ground Floor, West Building Room W12-140 Washington, DC 20590 Mr. Michael Crook Office ofFamily Affairs National Transportation Safety Board 490 L'Enfant PlazaEast, SW Washington, DC 20594 May 27,2015

Re: 21 Air, LLCE-MAIL: pmurphy@lopmurphy

.com

FamilyAssistance Plan; Docket OST-1996-1960 DearMs. Hairston & Mr. Crook: 21 Air, LLC ("21 Air") hereby submits its Aviation Disaster Family Assistance Plan in accordance withthe requirements of49 U.S.C. 41113, as amendedbythe Wendell H. Ford Aviation Investment and Reform Act for the 21st Century (P.L. 106-181, 114 Stat. 61, April 5, 2000), and as further amended by the Vision 100

- Century ofAviation FAA Reauthorization Act (P.L. 108-176 Stat. 2490, December 12, 2003). Shouldyouhave any question or comment, please do nothesitateto contact me.1. Overview 21 AIR,LLC FAMILYASSISTANCE PLAN

The purpose ofthe 21 Air, LLC ("21 Air" or "Carrier") Family Assistance Plan (hereinafter call the "Plan") as set forth herein is to provide company personnel withthe guidelines, procedures andtraining that will enable them to act inthe interest ofsurvivors and victims' families in the event ofan aviation disaster; to treat survivors and families with dignity; and to respect the cultural and religious backgrounds ofsurvivors and families. II. Pre-Response Planning A. In accordance with the Foreign Air Carrier Family Support Act of 1997, Public Law 105-148 (111 Stat. 2681) and 49 U.S.C. Sections 1136 and 41313, as amended by the Wendell H. Ford Aviation investment and Reform Act for the 21st Century (AIR-21), Public Law 106-181 (114 Stat. 51), the carrierpublishes its Family Assistance Plan and will insert the Plan into all appropriate manuals. B. The treatment ofnon-revenue passenger (and any other victim ofthe accident) will be the same as the treatment ofthe families ofrevenue passengers. C. The carrier's Emergency Response Teams will be utilized to respond to likely needs ofsurvivors and families. D. Training ofFamily Assistance Personnel will be sufficient to meet the survivors and family members following an accident. Training for carrier's employees and agents will be conducted in conjunction withthe carrier's Special Assistance team Training recognizing that: 1. A list oftrained Family Assistance Personnel will be maintained inthe carrier's Emergency Response Plan. 2. Personnel who are inpublic contactpositions need to know howto respond to inquiries and facilitate responses to them. 3. Families may seek assistance from the carrier at airports that are neither the origin nor the destination ofthe flight at which the carrier maintains a facility.

21 Air, LLC 202 Centreport Drive, Suite 310, Greensboro, NC 27409 (336) 265·2837 Page 1of74. Simulations ofthe Plan will be held annually in addition to participation in local disaster drills. 5. After an aviation disaster involving an aircraft ofthe carrier, a toll-free 800 number will be published for the use offamilies to inquire about passengers. 6. Itis the policy ofthe carrier that Manifest information will onlybe release to the properU.S. National Transportation Safety Board (NTSB) authorities havingjurisdiction ofthe accident site bythe designated the carrier's Security Coordinatorto the NTSB, the carrier'sNTSB Family Assistance Coordinator, Managing Director and CEO orDirector ofFlight Operations. Any otherrelease ofmanifest information is considered unauthorized and prohibited. 7. The carrier will inform family members (or family friends orclergy who are with the family) at an appropriate time, but as early as possible after being notified, that it is critical that they contacttheir family dentist to obtain the dental records and dental x-rays ofthe loved one. The carrier will ask the family to have the records and x-rays sent by overnight courier service to the address ofthe hotel where thejointfamily support operations center will be located. Packages should be addressed to the Director Family Support Services, NTSB. Ifthe family is coming to the site the next day, the family may arrange to hand carry these documents. Ifthe family is already at the accident site or arrives without making these arrangements, the Disaster Mortuary Teampersonnel will coordinate with the family's dentist to obtain dental records and dental x-rays. III. Passenger Manifest, Tickets Reconciliation and Notification A. In order to determine whichpassengers actually boarded the flight, the carrier's personnel immediately after the accident will begin a review ofthe following: 1. On Board Passenger Manifest 2. Standby passengers 3. Nonrevenue passengers 4. Rerouted passengers 5. Passengers who canceled theirreservation 6. Jump Seat riders. This process could be delayed bypersons traveling under different names. 21 Air, LLC 202 Centreport Drive, Suite 310, Greensboro, NC 27409 (336) 265-2837 Page 2 of7

### B. The carrier will release, upon request, to the NTSB Family Support Services Director a passenger list that reflects the best available information at the time ofthe request.1. All personnel involved with handling ofmanifest will be briefed as to the confidential/sensitive nature ofthis information. 2. All appropriate manifest lists will be stamped APRELIMINARY AND UNCONFIRMED@ with the date, time and list number. 3. The carrier will update periodically. 4. Upon request, the carrier will provide to the U.S. Department ofState information in its possession about foreign passengers. 5. The carrier shall not be liable for damages in any action brought in a U.S. Federal court arising out ofthe performance ofthe carrier in preparing or providing a passenger list pursuant to this Plan unless liability was caused by conduct ofthe carrierwhich was grossly negligent orwhich constituted intentional misconduct. C. Notification Procedures 1. As soon as informationbecomes available on each passenger, that passenger's family will be notified.

a. Notification to family members will be made prior to release of passenger's name to the public and, to the extent possible, in person. 2. The carrier's personnel making the notification will be suitably trained as noted in II.D. ofthis plan. 3. The carrier will secure a facility for family members that will insure privacy from solicitors and the media. 4. After coordination withNTSB, the carrier will provide ajoint support operations centerto provide logistical support to the federal staff. 5. As appropriate, the carrier will continually update the public onthe 21 Air, LLC 202 Centreport Drive, Suite 310, Greensboro, NC 27409 (336) 265-2837 Page 3 of7

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progress offamily notification. D. Confidential/Sensitive Information 1. As stated in II.D. (6) ofthis document, any unauthorized release of manifest information is prohibited. IV. Passenger Identification A. Medical Examiner/Coroner 1. The medical examiner or coroner is responsible for the positive identification offatalities

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a. Ifthe victim has died, the medical examiner will coordinate with the DisasterMortuary Team Commanderto provide official notification ofdeath to the family. b. For injured passengers, the hospital is responsible for status updates and eitherthe hospital orthe carrier will advise the families. V. Family Access to the Accident Site. A. The U.S. NTSB has primary U.S. Federal accident-sitejurisdiction. B. Withinthe limits that authorities have established, the carrier will respond to family requests for access to the accident scene. C. The carrier will assist the family ofa passenger intraveling to the location ofthe accident and provide for the physical care ofthe family while the family is staying at such location including the following: 1. Transportation to and from accident city. 2. Hotel accommodations at accident city for a reasonable timeperiod. 3. Meal voucher during hotel stay and day oftravel to and from the accident city.

21 Air, LLC 202 CentreportDrive, Suite 310, Greensboro, NC 27409 (336) 265-2837 Page 4 of7VI. HumanRemains and Personal Effects. A. The medical examiner is responsible for the disposition ofidentifiable and unidentifiable humanremains. B. Authorities should return identifiable personal effects to victim's family rather thanhaving the carrierbecome a custodian ofthem; authorities should determine disposition ofunidentifiable personal effects

. C. Personal effects that come into the control ofthe carrier will be handled in the following manner afterrelease from NTSB: 1. The carrier will consult with each family about the disposition ofpersonal effects that are inthe carrier's control. 2. The carrier will return to the family, ifrequested, any passenger's possession that is underthe control ofthe carrier. 3. The carrier will retain for 18 months any unclaimed property ofa passengerthat is underthe carrier's control. 4. The carrier will consult with the families about the construction by the carrier ofany planned monument includingthe inscription onit. VII. Relationship with Designated Independent Organization A. The carrier will work withthe independent nonprofit organization that is designated under 49 U.S.C. Section 1136(a)(2) on an ongoing basis to provide mental health and counseling service to families. 1. · Mental health services canbe coordinated on a local basis through the nonprofit organizationorthese services canbebrought in from another city where the airline mayhave a Mental Health Professional onretainer. 2. Should long term counseling be required, the carrier will coordinate with the nonprofit organization appointed bythe NTSB, the family and the companyprovidingthe service. B. The carrier will develop a procedureto pay reasonable compensationto the NTSB-designated independent nonprofit organization as required by 49 U.S.C. Section 41313 (c)(11). 21 Air, LLC 202 Centreport Drive, Suite 310, Greensboro, NC 27409 (336) 265-2837 Page 5 of7C. The carrier, in the event that it volunteers assistance to United States citizens within the United States with respect to an aircraft accident outside the United States involving major loss oflife, will consult withthe NTSB and the Department ofState on the provision ofassistance. VIII. Notice Concerning Liability for Man-Made Structures A. In General: In the case ofan accident that results in significant damage to a man made structure or otherproperty onthe ground that is not government-owned, the carrier will promptlyprovide notice, inwriting, to the extent practicable, directly to the owner of the structure or other property about liability for any property damage and means for obtaining compensation. B. Minimum Contents: At a minimum, the written notice shall advise an owner (i) to contact the insurer ofthe property as the authoritative source for information about coverage and compensation; (ii) to not rely on unofficial information offeredby foreign air carrierrepresentatives about compensation bythe foreign air carrier for accident site property damage; (iii) to obtain photographic or other detailed evidence ofproperty damage as soon as possible after the accident, consistent with restrictions on access to the accident site. IX. Simultaneous Electronic Transmission ofNTSB Hearing Inthe case ofan accident in which the National Transportation Safety Board conducts a public hearing or comparable proceeding at a location greater than 80 miles from the accident site, the carrier will ensure that the proceeding is made available simultaneously by electronic means at a location opento the public at boththe origin city and destination city ofthe carrier's flight ifthat city is located inthe United States. X. Resources for the Plan The carrier will provide the personnel and financial resources necessary to carry out its responsibilities under this Plan. XI. Filing ofthis document withNTSB and DOT A. Pursuant withthe Foreign Air Carrier Family Support Act of 1997 and 49 U.S.C. Section 41313 (b), this document will be filed withthe National Transportation Safety Board and the U.S. Department ofTransportation.

21 Air, LLC 202 Centreport Drive, Suite 310, Greensboro, NC 27409 (336) 265-2837 Page 6 of7

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B. The carrier's 24 hour operations contact number has been provided to the NTSB under separate letter and is not for public disclosure

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