Federal Register / Vol. 77, No. 39 / Tuesday, February 28, 2012 / Notices 12073 

DEPARTMENT OF THE INTERIOR 

Office of the Secretary 

Proposed Renewal of Information 

Collection: American Customer 

Satisfaction Index (ACSI) Government 

Customer Satisfaction Survey 

AGENCY: National Business Center, 

Federal Consulting Group, Interior. 

ACTION: Notice and request for 

comments. 

SUMMARY: The Department of the 

Interior, as part of its continuing effort 

to reduce paperwork and respondent 

burden, invites the general public and 

other Federal agencies to take this 

opportunity to comment on proposed 

and/or continuing information 

collections, as required by the 

Paperwork Reduction Act of 1995, 

Public Law 104–13 (44 U.S.C. 

3506(c)(2)(A)). Currently, the Federal 

Consulting Group within the 

Department of the Interior is soliciting 

comments concerning the American 

Customer Satisfaction Index (ACSI) 

Government Customer Satisfaction 

Survey. 

DATES: Consideration will be given to all 

comments received by April 30, 2012. 

ADDRESSES: Written comments may be 

submitted to the Federal Consulting 

Group, Attention: Rick Tate, 1849 C St. 

NW., MS 314, Washington, DC 20240– 

0001. Comments may also be sent by 

facsimile to (202) 513–7686, or via email 

to Richard_Tate@nbc.gov. Individuals 

providing comments should reference 

Customer Satisfaction Surveys. 

FOR FURTHER INFORMATION CONTACT: To 

request additional information or copies 

of the form(s) and instructions, please 

write to the Federal Consulting Group, 

Attention: Rick Tate, 1849 C St. NW., 

MS 314, Washington, DC 20240–0001, 

or call him on (202) 513–7655, or send 

an email to Richard_Tate@nbc.gov. 

SUPPLEMENTARY INFORMATION:

Title: American Customer Satisfaction 

Index (ACSI) Government Customer 

Satisfaction Survey. 

OMB Control Number: 1090–0007. 

Abstract 

The proposed renewal of this 

information collection activity provides 

a means to consistently assess, 

benchmark and improve customer 

satisfaction with Federal government 

agency programs and/or services within 

the Executive Branch. The Federal 

Consulting Group of the Department of 

the Interior serves as the executive agent 

for this methodology and has partnered 

with the CFI Group and the ACSI 

organization to offer the methodology to 

Federal government agencies. 

The CFI Group, a leader in customer 

satisfaction and customer experience 

management, offers a comprehensive 

model that quantifies the effects of 

quality improvements on citizen 

satisfaction. The CFI Group has 

developed the methodology and 

licenses it to the ACSI organization 

which produces the American Customer 

Satisfaction Index (ACSI) for different 

economic sectors and as an annual 

benchmark for customer service in the 

U.S. Government. The ACSI was 

introduced in 1994 by Professor Claes 

Fornell under the auspices of the 

University of Michigan, the American 

Society for Quality (ASQ), and the CFI 

Group. In 2008, the ACSI became an 

independent organization that continues 

to monitor and benchmark customer 

satisfaction across more than 200 

companies and many U.S. Federal 

agencies. 

The ACSI is the only cross-agency 

methodology for obtaining comparable 

measures of customer satisfaction with 

Federal government programs and/or 

services. Along with other economic 

objectives—such as employment and 

growth—the quality of output (goods 

and services) is a part of measuring 

living standards. The ACSI’s ultimate 

purpose is to help improve the quality 

of goods and services available to 

American citizens. 

ACSI surveys conducted by the 

Federal Consulting Group are 

completely subject to the Privacy Act 

1074, Public Law 93–579, December 31, 

1974 (5 U.S.C. 522a). The agency 

information collection is an integral part 

of conducting an ACSI survey. The 

contractor will not be authorized to 

release any agency information upon 

completion of the survey without first 

obtaining permission from the Federal 

Consulting Group and the participating 

agency. In no case shall any new system 

of records containing privacy 

information be developed by the Federal 

Consulting Group, participating 

agencies, or the contractor collecting the 

data. In addition, participating Federal 

agencies may only provide information 

used to randomly select respondents 

from among established systems of 

records provided for such routine uses. 

There is no other agency or 

organization which is able to provide 

the information that is accessible 

through the surveying approach used in 

this information collection. Further, the 

information will enable Federal 

agencies to determine customer 

satisfaction metrics with discrimination 

capability across variables. Thus, this 

information collection will assist 

Federal agencies in improving their 

customer service in a targeted manner 

which will make best use of resources 

to improve service to the public. 

This survey asks no questions of a 

sensitive nature, such as sexual 

behavior and attitudes, religious beliefs, 

and other matters that are commonly 

considered private. 

Current Actions: Proposed renewal of 

collection of information. 

Type of Review: Renewal. 

Affected Public: Individuals and 

Households, Businesses and 

Organizations, State, Local or Tribal 

Government. 

Estimated Number of Respondents: 

Participation by Federal agencies in the 

ACSI is expected to vary as new 

customer segment measures are added 

or deleted. However, based on historical 

records, projected average estimates for 

the next three years are as follows: 

Average Expected Annual Number of 

Customer Satisfaction Surveys: 125. 

Respondents: 43,750. 

Annual responses: 43,750. 

Frequency of Response: Once per 

survey. 

Average minutes per response: 12.0. 

Burden hours: 8,750 hours. 

Note: It is expected that the first year there 

will be approximately 100 surveys submitted, 

the second year 125 surveys submitted, and 

the third year 150 surveys submitted due to 

expected growth in the program. The figures 

above represent an expected average per year 

over the three-year period. 

Request for Comments: Comments 

submitted in response to this notice will 

be summarized and/or included in the 

request for OMB approval. Comments 

are invited on: (a) Whether the 

collection of information is necessary 

for the proper performance of the 

functions of the agency, including 

whether the information shall have 

practical utility; (b) the accuracy of the 

agency’s estimate of the burden of the 

collection of information; (c) ways to 

enhance the quality, utility, and clarity 

of the information to be collected; (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of automated collection techniques or 

other forms of information technology; 

and (e) estimates of capital or start-up 

costs and costs of operation, 

maintenance, and purchase of services 

to provide information. 

Burden means the total time, effort, or 

financial resources expended by persons 

to generate, maintain, retain, disclose or 

provide information to or for a Federal 

agency. This includes the time needed 

to review instructions; to develop, 

acquire, install and utilize technology 

and systems for the purpose of 


tkelley on DSK3SPTVN1PROD with NOTICES
12074 Federal Register / Vol. 77, No. 39 / Tuesday, February 28, 2012 / Notices 

collecting, validating and verifying 

information, processing and 

maintaining information, and disclosing 

and providing information; to train 

personnel and to be able to respond to 

a collection of information, to search 

data sources, to complete and review 

the collection of information; and to 

transmit or otherwise disclose the 

information. 

All written comments will be 

available for public inspection by 

appointment with the Federal 

Consulting Group at the contact 

information given in the Addresses 

section. The comments, with names and 

addresses, will be available for public 

view during regular business hours. If 

you wish us to withhold your personal 

information, you must prominently state 

at the beginning of your comment what 

personal information you want us to 

withhold. We will honor your request to 

extent allowable by law. 

An agency may not conduct or 

sponsor, and a person is not required to 

respond to, a collection of information 

unless it displays a currently valid 

Office of Management and Budget 

control number. 

Ron Oberbillig, 

Chief Operating Officer, Federal Consulting 

Group. 

[FR Doc. 2012–4631 Filed 2–27–12; 8:45 am] 

BILLING CODE 4310–RK–P 

DEPARTMENT OF THE INTERIOR 

Fish and Wildlife Service 

[FWS–R4–ES–2012–N013; 

FXES11130400000EA–123–FF04EF1000] 

Endangered and Threatened Wildlife 

and Plants; Receipt of Application for 

Modification of Incidental Take Permit; 

Availability of Proposed Low-Effect 

Habitat Conservation Plan; Mosaic 

Fertilizer, LLC, Manatee County, FL 

AGENCY: Fish and Wildlife Service, 

Interior. 

ACTION: Notice of availability; request 

for comment/information. 

SUMMARY: We, the Fish and Wildlife 

Service (Service), have received an 

application from Mosaic Fertilizer, LLC 

(applicant), for modification to 

Incidental Take Permit #TE236128–0. 

Mosaic Fertilizer, LLC (applicant), 

requests a 41-year ITP under the 

Endangered Species Act of 1973, as 

amended (Act) (ITP; # TE236128–1). We 

request public comment on the permit 

application and accompanying 

proposed habitat conservation plan 

(HCP), as well as on our preliminary 

determination that the plan qualifies as 

low-effect under the National 

Environmental Policy Act (NEPA). To 

make this determination, we used our 

environmental action statement and 

low-effect screening form, which are 

also available for review. 

DATES: To ensure consideration, please 

send your written comments by March 

29, 2012. 

ADDRESSES: If you wish to review the 

application and HCP, you may request 

documents by email, U.S. mail, or 

phone (see below). These documents are 

also available for public inspection by 

appointment during normal business 

hours at the office below. Send your 

comments or requests by any one of the 

following methods. 

Email: northflorida@fws.gov. Use 

‘‘Attn: Permit number TE236128–1’’ as 

your message subject line. 

Fax: David L. Hankla, Field 

Supervisor, (904) 731–3045, Attn.: 

Permit number TE236128–1. 

U.S. mail: David L. Hankla, Field 

Supervisor, Jacksonville Ecological 

Services Field Office, Attn: Permit 

number TE236128–1, U.S. Fish and 

Wildlife Service, 7915 Baymeadows 

Way, Suite 200, Jacksonville, FL 32256. 

In-person drop-off: You may drop off 

information during regular business 

hours at the above office address. 

FOR FURTHER INFORMATION CONTACT: Erin 

M. Gawera, telephone: (904) 731–3121; 

email: erin_gawera@fws.gov. 

SUPPLEMENTARY INFORMATION: 

Background 

Section 9 of the Act (16 U.S.C. 1531 

et seq.) and our implementing Federal 

regulations in the Code of Federal 

Regulations (CFR) at 50 CFR 17 prohibit 

the ‘‘take’’ of fish or wildlife species 

listed as endangered or threatened. Take 

of listed fish or wildlife is defined under 

the Act as ‘‘to harass, harm, pursue, 

hunt, shoot, wound, kill, trap, capture, 

or collect, or to attempt to engage in any 

such conduct’’ (16 U.S.C. 1532). 

However, under limited circumstances, 

we issue permits to authorize incidental 

take—i.e., take that is incidental to, and 

not the purpose of, the carrying out of 

an otherwise lawful activity. 

Regulations governing incidental take 

permits for threatened and endangered 

species are at 50 CFR 17.32 and 17.22, 

respectively. The Act’s take prohibitions 

do not apply to federally listed plants 

on private lands unless such take would 

violate State law. In addition to meeting 

other criteria, an incidental take 

permit’s proposed actions must not 

jeopardize the existence of federally 

listed fish, wildlife, or plants. 

Applicant’s Proposal 

The applicant is requesting 

modification of the existing incidental 

take permit #TE236128–0 issued 

September 28, 2010, and made available 

via the Federal Register on January 28, 

2010 (75 FR 4581). The original permit 

is for the take of approximately 75 acres 

(ac) of Florida scrub-jay (Aphelocoma 

coerulescens)—occupied habitat 

incidental to land clearing and 

phosphate mining. The requested 

modifications to this permit are 

increasing the duration of the permit 

from 24 years to 41 years, changing the 

boundary of the conservation easement 

placed on the property used for 

mitigation, and including take of one 

additional species, the threatened 

eastern indigo snake (Drymarchon 

couperi). The applicant requests take of 

no more than 3 threatened eastern 

indigo snakes within each 5-year period 

throughout the 41-year-long duration of 

the permit. The 4,345-ac project is 

located on parcel #45400059, within 

Sections 13, 22–27, and 34, Township 

34 South, Range 22 East, Manatee 

County, Florida. The applicant’s HCP 

describes the mitigation and 

minimization measures the applicant 

proposes to address the effects of the 

project to the Florida scrub-jay and 

Eastern indigo snake. 

Our Preliminary Determination 

We have determined that the 

applicant’s proposal, including the 

proposed mitigation and minimization 

measures, would have minor or 

negligible effects on the species covered 

in the HCP. Therefore, we determined 

that the ITP is a low-effect project and 

qualifies for categorical exclusion under 

the National Environmental Policy Act 

(NEPA), as provided by the Department 

of the Interior Manual (516 DM 2 

Appendix 1 and 516 DM 6 Appendix 1). 

A low-effect HCP is one involving (1) 

Minor or negligible effects on federally 

listed or candidate species and their 

habitats, and (2) minor or negligible 

effects on other environmental values or 

resources. 

Next Steps 

We will evaluate the HCP and 

comments we receive to determine 

whether the ITP application meets the 

requirements of section 10(a) of the Act 

(16 U.S.C. 1531 et seq.). If we determine 

that the application meets these 

requirements, we will issue ITP # 

TE236128–1. We will also evaluate 

whether issuance of the section 

10(a)(1)(B) ITP complies with section 7 

of the Act by conducting an intraService section 7 consultation. We will 


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