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General Operations Manual

Preface

The following procedures are intended to promote safe, efficient and lawful operation of unmanned 

aerial system (UAS), Safety, above all else, is the primary concern in each and every operation, 

regardless of the nature of the mission.

Philosophy

It shall be the mission of Aquire to perform controlled flights for multiple operations in various 

practices as defined and detailed in the 333 Exemption Letter of Petition. The use of unmanned 

aerial programs (UAS), as a complete aerial resource provides a system that at its core will

illuminate a digital path to real world matching needs. Aquire’s unique aerial UAS operations, 

research, education and training and sales program will deliver to its employee and clients and 

personnel UAS knowledge for UAS operation, desired mission services, situational awareness and 

logistical information. Aquire’s services, research and education will help in developing plans that 

can be utilized in many scenarios and circumstances which will deliver the most efficient and safe 

missions hundreds of times without flaw.

The use of Aquire’s UAS Edu and Client Programs provides important information and data that 

can’t be supplied by any other means. Such important education and training and sales information 

and data provides for endless opportunities of application specific operations flying hundreds if not 

thousands of missions. It shall be the intent of every Aquire’s trained and qualified pilots to make

every reasonable effort to not invade a person's expectation of privacy when operating the UAS in all 

situations. When operating the UAS, Aquire’s PIC will abide by all FAA Regulations and receive the 

proper authorization for flight. 

Protection of Rights and Privacy 

Aquire’s trained leaders, PICs and VOs will assure that the protection of citizen’s civil rights and 

reasonable expectations of privacy as a key component of any decision made to deploy the UAS. 

UAS PICs and VOs will be trained on their accountability for ensuring that operations of the 

UAS intrude to a minimal extent upon citizens. To accomplish this primary goal Aquire will

provide training and sales for a variety of scenarios:

a) In the event of services being deployed and a minor training and sales deployment the UAS 

is being flown, the onboard cameras will be turned so as to be facing away from occupied 

structures to minimize inadvertent video or still images of uninvolved persons.

b) All video and still images will be maintained in strict compliance with state and federal 

privacy policies and procedures.

c) A website for employee and clients, personnel and public input will be maintained and 

regularly monitored to address employee and clients, personnel and citizen concerns and 

recommendations.

d) Aquire employee and clients and personnel will not conduct random surveillance 

activities. The use of the UAS will be tightly controlled and regulated.
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e) There are hundreds of UAS applications and uses for service and training and sales

missions for Aquire clients, students, employee and clients and personnel, some of the 

segments that will be covered are :

 Pipeline Inspection

 Stratospheric Telecommunications

Motion Picture Production

Event Performances

News Gathering

Security Operations

High Altitude Imagery

Maritime Surveillance

Environmental Sensing

Media and Traffic Monitoring

Law Enforcement

Emergency Management Natural disasters

Real Estate Photography

Meteorology

Hurricane Monitoring

Cryospheric Research - Arctic and Antarctic

Bridge Inspection

Transmission Line Inspection

HAZMAT Inspection

Emergency Medical Supply

Traffic Monitoring

Aerial Surveying

Damage Assessment

Insurance Claim Appraisal

Real Estate Marketing

Concert Security

Sports Video

Runway Inspection

Virtual Tours

Landmark Inspection

Coffee Harvest Optimization

Crop Disease Management

Herd Tracking and Management

Entomology

Forestry Inspection

Fisheries Management

Species Conservation

Wildlife Inventory

Mineral Exploration

Remote Aerial Survey

Forest Fire Surveillance

Forest Fire Mapping

Volcano Monitoring

Remote Aerial Mapping

Oil Spill Tracking

Snow Pack Avalanche Monitoring
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Ice Pack Monitoring

Poaching Patrol

f) A Aquire committee will be formed and meet semi-annually for the purpose of reviewing 

the existing UAS procedures as well as new technologies, laws and regulations on UAS 

usage. The committee will consist of Aquire’s personnel from the UAS research and 

education. The committee will follow the leadership of the UAS vision for the use of aerial 

research and education operations UAS for who will help present all proposed policy and 

procedures changes and the needs of City Councils, legal and community groups. 

Additionally, the UAS committee will solicit feedback prior to meetings referencing to 

research and education strategies and policy changes.

g) The UAS research and education programs will operate, strictly within the letter of the 

law and regulations and will balance all operations with the need to accomplish the mission 

while maintaining public safety, privacy and the, freedom from intrusion.

Definitions

COA (Certificate of Authorization) — Given by the FAA grants permission to fly within specific 

boundaries and perimeters. Training flights cannot take place without UAS research and 

education mission critical personnel who will be the only people authorize to perform such 

training and sales missions. 

Administration

5.1 Operations Manual

The policies and procedures contained in this manual are issued by authority of Aquire leadership. 

As such it is an official document of Aquire- “Aerial Robotics Education Company”. This manual 

is not intended to be all-inclusive, but as a supplement to Federal Aviation Administration regulations, 

aircraft manufacturers' directives and approved flight manual guides.

This manual has been written to address Aquire’s research, education and training and sales

operations as existed the date published. Technology advancement in aerial equipment, personnel and 

operations change over time. The management of change involves a systematic approach to 

monitoring organizational change and is a critical part of the risk management process provided 

through education. Given this, it is essential that this manual be continually updated as necessary. The 

entire manual will be reviewed, at a minimum, annually to assure it provides current information. A 

copy of the manual (electronic and/or paper) will be issued to every employee and clients and 

personnel having UAS flight operations responsibilities.

5.2 Organization

a) The Aquire shall be comprised of those personnel approved in part by the Federal 

Aviation Administration, Aquire’s UAS personnel that will include UAS PICs, VOs and 

others deemed necessary such as IT personnel, and those personnel with an assignment as 

part of Aquire training and sales team.

b) The Aquire training and sales team will be comprised of Aquire personnel that have 

research and educational training and sales knowledge.

5.3 Personnel
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a) The Training Director is responsible for the overall direction and performance of Aquire

and will exercise their control.

b) The Training Director is responsible for the day to day supervision and management of Aquire

employee and clients and personnel.

c) UAS Training Director

Responsibilities: 

i. Maintaining all training and sales, flight and maintenance records for each UAS 

PIC and VO as well as individual airframes, 

ii. Maintain contact with the FAA and regulations as they change, 

iii. Evaluate employee and clients and personnel based on mission type and need. 

iv. The Training Director must maintain a working knowledge and proficiency on all 

UAS operated by the employee and clients and personnel. 

v. UAS PIC trainers to be considered for selection as a UAS PIC instructor are

required to possess an FAA sport pilot’s certification a Class III FAA physical 

examination and a current state driver’s license.

UAS PICs interacting with Air Traffic Control (ATC) shall have sufficient expertise to perform that 

task readily. UAS PICs must have an understanding of, and comply with FAA and Military 

Regulations applicable to the airspace where the UAS will operate. 

A UAS PIC's primary duty is for the safe and effective operation of UAS in accordance with the 

manufacturers' approved flight manual and FAA regulations policies and procedures. UAS PICs 

must remain knowledgeable of all FAA regulations; UAS manufacturer's flight manual and 

bulletins and City and State UAS policy.

Training Director may temporarily remove any employee and clients and personnel or UAS PIC 

instructor from flightstatus at any time for any reasons including; performance, proficiency, physical 

condition, etc. Should this become necessary, the employee and clients and personnel or UAS PIC

will be notified verbally and in writing of the reason, further action to be taken and expected 

duration of such removal.

UAS VOs

To be considered for selection as a employee and clients and personnel VO, applicants are not 

required to already possess a Class II FAA certification (private pilots) or a Class II FAA 

physical examination.

 

a) UAS Student VOs must have been provided with sufficient training and sales to 

communicate clearly to the UAS PIC any turning instructions required to stay clear of 

conflicting traffic. VOs will receive training and sales on rules and responsibilities 

described in 14 CFR 91.111, Operating Near Other Aircraft, 14 CFR 91.13, Right-ofWay Rules, cloud clearance, in-flight visibility, and the pilot controller glossary 

including standard ATC phraseology and communication. 

b) UAS Student VOs must have in their possession a current 14 CFR 91.17, Alcohol or 

Drugs, test as applies to UAS VOs.
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c) A UAS Student VO's primary duty is to operate the UAS's equipment including cameras, 

sensors, radio communications as well as be an VO for anything that may affect the UAS 

PIC's primary duty (see and avoid).

d) The department Training Director shall maintain a file for each Student VO which shall

include copies of FAA certifications, training and sales records, etc. This file can be reviewed 

in accordance with current Federal policies and procedures.

5.4 Scheduling

a) To maintain a level of proficiency UAS employee and clients and personnel will be required as 

part of their continued participation to attend online training and sales updates as they are made 

available. Student training and sales will be coordinated through Aquire and announced in 

advance for scheduling purposes for participating employee and clients and personnel.

5.6 Miscellaneous

a) Student requests for immediate training and sales support and assistance will be 

responded to by the UAS Director. Should the request involve an immediate threat to life, 

or property, Aquire trained UAS PIC is authorized to accept or decline such request based 

on previously approved authorization from Aquire. Proper policy and procedure, as 

well as FAA regulations shall be followed when accepting such important support.

b) Complaints or inquiries regarding UAS operations shall be referred to Aquire’s UAS Training 

Director for immediate cure and accountability then referred to Aquire. 

6.1 Safety Policy

Aquire is committed to promoting a safe and healthy workplace, including:

a) The employee and clients and personnel will at all times protect and prevent damage to 

equipment, the environment and property.

b) Student culture of open reporting of all safety hazards or incidents.

c) The employee and clients and personnel will support all UAS safety training and sales and 

awareness programs.

d) The UAS Training Director is trained on conduct regular reviews of safety policies, 

procedures and practices with all Personnel members.

e) The UAS Training Director continuously monitorsthe UAS community at large to, ensure that 

best safety practices are incorporated into the UAS research and education programs and

operations.

f) It is the duty of every employee and clients and personnel to contribute to the goal of 

continued safe operations. This contribution may come in many forms and always includes 

operating in the safest manner practicable and never taking unnecessary extreme risks.
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g) Any safety hazard, whether procedural, operational or maintenance related should be 

identified if possible before, an incident occurs. Any suggestions in the interest of safety 

should be made directly to the UAS Training Director.

If any UAS PICs, VOs or employee and clients and personnel have knowledge of unsafe or 

dangerous acts committed by anyone, the UAS Training Director is to be notified immediately so that 

corrective action(s) may be taken. Hazards requiring immediate attention will be brought to the 

attention of the UAS Training Director verbally, without delay.

6.20 Operational Hazard and Occurrence Report (OHOR) and Investigations

Occurrences are unplanned safety related events, including accidents and incidents that could 

impact safety or a hazard that has the potential to cause harm, requires a systematic identification 

and control of all major UAS operations and is foundational to safety.

a) The OHOR concept provides a mechanism to report hazards and occurrences, real and 

perceived, to those responsible for Aquire and operations.

b) There is no specific format for the OHOR as the information provided is what is important, 

not the format and should be used without hesitation to report any anticipated, current, or 

experienced safety hazard, or occurrence. OHOR can be submitted anonymously to 

UAS Training Directors to get the matter proper attention.

c) Every hazard and/or occurrence that involves UAS will be investigated, with the results 

and corrective action taken communicated to all employee and clients and personnel. The 

investigation will be conducted by UAS Training Director and Personnel under the 

direction of Aquire’s officers, or any other employee and clients and personnel who has the 

necessary technical skills. 

d) UAS operational Hazards requiring immediate attention will be brought to the attention of 

the UAS Training Director, verbally, without delay firstly, then to the attention of Aquire.

e) ALL EMPOWERED PERSONNEL ARE AUTHORIZED TO TAKE ACTION TO 

CORRECT A HAZARD if in that employee and clients or personnel's opinion delay will 

result in accident or injury. The Aquire Training Director will be notified immediately in 

such situations.

6.3 UAS Training Director, Safety Officer, UAS PIC, VO and Students

In regards to safety, all Personnel are responsible for the following:

a) Ensuring all UAS flight operations employee and clients and personnel understand applicable 

regulatory requirements, standards and organizational safety policies and procedures.

b) Observe and control safety Edu Programs by monitoring all operations.

c) Review standards and the practices as they impact UAS operational safety.

d) Communicate all reported safety related problems and the corrective action taken. If there 

were any in-flight problems (or learned experiences), the proper procedures for handling that 

problem should be discussed and documented.
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e) Such incidents should be copy and circulate pertinent safety information.

f) Such incidents should be copy and circulate emergency safety bulletins.

g) Place any electronic copies of safety information or bulletins on Aquire’s UAS website for 

employee and clients and personnel access.

It is emphasized again that safety is the responsibility of ALL personnel.

6.5 Medical Factors

a) UAS PICs. VOs and all employee and clients and personnel shall only deploy the UAS 

when rested and emotionally prepared for the tasks at hand.

b) Physical illness, exhaustion, emotional problems, etc., can seriously impair judgment, memory 

and alertness. The safest rule is not to act as a UAS PIC or VO when suffering from any of 

the above. Students are expected to "stand down" when these problems could reasonably be 

expected to affect their ability to perform UAS flight operations.

c) A self-assessment of physical condition shall be made by all employee and clients and

personnel during pre-flight activities.

d) Performance can be seriously hampered by prescription and over the counter drugs. The 

UAS Training Director will be advised anytime such drugs are being taken. If it is 

determined that the medication being taken could hamper an UAS PICs, VOs or employee 

and clients and personnel that person shall be prohibited from the training and sales exercise.

e) No personnel shall act as an UAS PIC, VO or employee and clients and personnel pilot

within eighteen hours after consumption of any alcoholic beverage, while under the 

influence of alcohol, or while having an alcohol concentration of 0.04 (FAR 91.17)

7. Training

7.1 Objective

The key to continued safe operations is by maintaining a professional level of competency. The 

first step in this process is establishing minimum qualifications and the second step involves 

training and sales those employee and clients and personnel.

7.2 On-site Basic Instructors

a) FAA certified flight instructors will be given instructor duties. Such duties can include 

developing training and sales courses, provide full knowledge training and sales and employee 

and clients and personnel evaluation and documentation.

b) Duties for the training and sales of new employee and clients and personnel falls upon the 

UAS Training Director or to the PIC that has the most flight time and knowledge of UAS 

operations. Instructors will be designated by the UAS Training Director.

7.3 Training Plans
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a) All employee and clients and personnel will have a UAS training and sales plan on file that 

outlines training and sales objectives. This training and sales plan will be held in conjunction 

with the new employee and clients, personnel's normal training and sales file.

b) Aquire approved training and sales plan can be developed by Aquire or the UAS Training 

Director.

c) All UAS deployments or exercises will be documented and count toward a employee and 

clients, personnel’s time in operations training and sales.

d) It is the employee and clients, personnel’s responsibility to verify their training and sales

file contains all pertinent information.

7.4 Initial Training

a) Upon acceptance the UAS Training Director shall review the FAA UAS operations 

requirements as defined in the 333 Exemption grant.

b) VOs must have completed sufficient training and salesto communicate to the pilot any 

instructions required to remain clear of conflicting traffic. This training and sales, at a 

minimum, shall include knowledge of the rules and responsibilities described in 14 CFR 

91.111, Operating Near Other Aircraft; 14 CFR 91.113, Right-qt.-Way Rules: Except Water 

Operations; and 14 CFR 91.155, Bask VFR Weather Minimums; knowledge of air traffic and 

radio communications, including the use of approved ATC/pilot phraseology; and knowledge 

of appropriate sections of the Aeronautical Information Manual.

c) UAS PIC instructors will enroll in appropriate (fixed wing) training and sales in order to obtain 

their PPL private pilot license/certificate if not already in possession of one (either fixed 

wing or rotorcraft).

d) UAS PIC instructors who fail to successfully complete the initial training and sales may be rescheduled for additional UAS training and sales.

e) Before a UAS PIC instructors can provide training and sales, they must complete at least 8 

hours of flight training and sales with the UAS Training Director to show proficiency of the 

flight training and sales exercises and airframe knowledge. This must be accomplished to 

show their ability and general knowledge of UAS.

7.5 Recurrent Training

a) Students who do not have any documented training and sales or flight time within a span of 

90 days will have to attend UAS update training and sales programs to show proficiency..

b) Recurrent training and sales is not limited to actual UAS flight skills but also includes 

knowledge of all pertinent UAS operations and aviation matters.

7.6 Miscellaneous

a) Depending on the nature of the training and sales request, all efforts will be made to 

accommodate the employee and clients and personnel training and sales.
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b) All requests for UAS training and sales shall be approved through the UAS Training Director 

and timekeeping during those training and sales hours.

c) Students are encouraged to attend, and forward information on FAA sponsored safety 

seminars.

d) Training shall only be conducted at Aquire-UAS locations and follow the provisions 

approved by UAS Training Director for flights within the COA.

8.2 Call-out Training Procedure

The UAS Training Director will contact the UAS PIC and VO from the list of available UAS trained 

VOs requesting VO to meet the UAS PIC at the training and sales location. The UAS PIC and the 

Personnel are responsible for transporting the UAS and all required equipment to the location and 

setup the base of operations. 

Upon arriving at the requested location the UAS PIC will contact the UAS Training Director and 

receive a briefing on the training and sales mission. The UAS PIC will make an on location

determination of the UAS and employee and clients and personnel required to perform the requested 

mission safely within Aquire’s and FAA policies and procedures.

If the UAS PIC determines that the use of the UAS would violate safety measures, Aquire policy or 

directives then the UAS PIC will inform the UAS Training Director of the potential conflict 

along with recommendations for modifying the requested training and sales mission to conform to 

safety measures and Aquire’s policies and procedures. 

As this is a change from the original approved mission the UAS PIC will contact the UAS 

Training Director for direction on how to proceed. Upon completion of the training and sales

mission, the UAS PIC will make a full report of the circumstances and their concerns to the UAS 

Training Director.

UAS PICs will have sole discretion for declaring safety or violation of FAA rules. If the UAS PIC

determines that a requested training and sales mission would violate FAA rules or endanger 

personnel and civilians, then the UAS PIC will respectfully inform the UAS Training Director of 

the reasons for refusing to operate the UAS. The UAS will not be flown in this circumstance and 

the authority of the UAS PIC is absolute.

If the UAS PIC determines that the requested training and sales mission may potentially damage 

the UAS or its associated equipment the UAS PIC will inform the UAS Training Director of their

concerns. 

8.3 Flight Boundaries

Although there may be requests for UAS support outside the boundaries of training and sales

deployment, the authorization for such uses of the UAS are restricted by its specific training and sales

mission as designed by the UAS Training Director. 

a) At no time shall UAS support be granted outside the flight plan without first obtaining an 

emergency FAA- COA and approval by the UAS Training Director.
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b) Information regarding flight boundaries can be found in the FAA- COA and the use of the

NAS National Airspace System.

c) Maximum altitude (AGL) shall not be set more than 400' per the FAA COA.

8.4 Minimum Personnel Requirements

Due to the nature of the UAS training and sales missions, the minimum personnel required for all

missions will be the UAS PIC and VO. Under no circumstances will an UAS PIC attempt to 

complete a deployment alone.

Personnel Responsibilities for Deployments

 “OPEN COMMUNICATIONS ACHIEVES SAFE OPERATIONS”

 a) UAS PIC

i. The UAS PIC is directly responsible for safety and is the final authority over the 

actual training and sales operation of the UAS.

ii. UAS PICs have absolute authority to reject any flight training and sales missions 

based on personnel safety or violation of FAA regulations. No one has the authority, 

regardless of their position, to order an UAS PIC to make a flight of any type when, in 

the opinion of the UAS PIC, it poses a risk to personnel or is in violation of FAA 

regulations.

iii. UAS PICs are responsible for compliance with this manual, Aquire policy and procedure 

and FAA regulations.

iv. The UAS PIC's main duty during the mission of the UAS is to operate the UAS safely 

while accomplishing the goals of the training and sales mission.

v. UAS PICs shall see-and-avoid any obstacle that will lessen safety during the mission.

vi. UAS PICs shall be responsive to the requests of the VO in order to accomplish the training 

and salesmission.

vii. UAS PICs shall be responsible for documentation for mission training and sales and 

updating of 

flight books. b) VO

viii. VOs shall see-and-avoid any obstacle that will lessen safety during the training and 

sales mission.

ix. VOs are responsible for the ground safety enforcement aspect of a training and sales

mission.

x. VOs shall operate any attachments to the UAS, allowing the UAS PIC to maintain

complete focus on the operation of the UAS’s training and sales mission.

xi. VOs shall remain alert of suspicious persons or activities on the ground and coordinate 

response by ground employee and clients and personnel.
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xii. VOs shall monitor the radio flight and safety updates.

xiii. VOs shall assist the UAS PIC in the safe operations of the UAS training and sales

mission.

xiv. VOs shall be responsible for documentation of training and sales missions and the 

updating of flight logs.

8.7 Personal Equipment

a) UAS PICs/VOs shall wear eye sun protection at times when required while the UAS is in 

flight.

b) Although there is no specific uniforms required for proper operation of the UAS, the 

UAS PIC, VO and employee and clients and personnel should take necessary measures to 

deploy in a professional matter and assure that they are recognized via standard group 

colors to be determined by the employee and clients and personnel at the start of the course. 

c) UAS PICs, VOs and employee and clients and personnel will take into consideration the 

current weather conditions when planning a training and sales mission and wear 

appropriate clothing to deploy comfortably.

d) Student use of radios or cellular phones during the training and sales mission, are used only 

as backup communication resources. UAS PICs, VOs and employee and clients and

personnel should at all times take into consideration safe operation of the UAS when using

radios or another communication electronic devices. (Use of personal radios or other 

devices are strictly prohibited during all flights.)

9. Pre-Flight/Post-Flight Actions

9.1 Inspections

a) UAS PICs/VOs are both responsible for a thorough preflight inspection of the UAS and 

other important inspection operations with regards to UAS equipment.

b) Before and after each training and sales mission deployment the UAS PIC, VO and 

employee and clients and personnel shall conduct a thorough inspection of the UAS in 

accordance with UAS instructions contained in the manufactures user's manual.

c) Any issues found that could place in jeopardy the safe operation of the UAS shall be 

documented and resolved immediately prior to flight.

d) It has been recognized that the use of a checklist is a significant method to combat UAS 

accidents. A pre-flight checklist is contained at the Base Station and will be utilized prior to 

each flight.

e) Any physical equipment that cannot be resolved through inspection and testing on-site, 

that would have an impact on safety of the training and sales mission will be not be used. 

All pre-flight issues with personnel or equipment will be resolved before flight.
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9.2 Weather

Before each deployment the UAS PIC and or VO will ensure that he/she gathers enough 

information to make themselves familiar with the weather situation existing throughout the area 

of training and sales deployment at the time of launch and through the duration period of the flight. 

a) The UAS PIC shall utilize FAA approved weather resources to obtain the latest and most 

current weather conditions.

b) An anemometer should be utilized at location in order to better estimate the wind speed 

and determine if it is within the capabilities of the UAS being flown.

c) UAS PICs, VOs and employee and clients and personnel should use the Beaufort scale when 

making deployment decisions in regards to wind conditions. This scale can be located in 

the UAS manufacture's user's manual. If not visit: 

www.spc.noaa.gov/faq/tornado/beaufort.html

d) The weather conditions reported for the operation shall be recorded in the flight log.

e) The UAS PIC shall ensure that the training and sales flight will occur within FAA VFR 

weather requirements.

9.4 Planning

a) The UAS PIC, VO and employee and clients and personnel shall familiarize themselves 

with all available information concerning the deployment including, but not limited to, the 

weather conditions, hazards, and the training and sales mission goals.

b) UAS PIC will ensure that the location for take-off and emergency landing is adequate for 

a safe deployment.

c) The take-off/landing location should be clearly marked and identifiable with electric flares 

and short cones or by other appropriate methods.

d) At least one emergency landing area should be identified pre-mission deployment.

e) UAS PICs will ensure that they are aware of their surroundings in the event that an 

emergency landing is necessary. This includes the ability to recover the UAS.

9.5 Checklists

a) UAS PICs shall utilize checklists to ensure the highest level of safety.

b) Prior to flight, the flight log shall be initiated.

9.6 Maintenance

a) Although there are few parts on the UAS that need servicing, it is necessary that the 

manufacturer's maintenance schedule is followed and properly documented.

b) Any issues that arise during maintenance that cannot be resolved by routine methods shall be 

forwarded to the manufacturer for further technical support.
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9.7 Other 

a) UAS PICs/VOs will ensure that no items are attached to the UAS prior to flight that are not 

required for safe operation and to complete the mission goal.