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                                  Exhibit 10.19

                              EMPLOYMENT AGREEMENT


     THIS EMPLOYMENT AGREEMENT ("Agreement"), is made and entered into effective
this 31st day of March, 1995, by and between MICHAEL D. HEINRICH ("Employee")
and BRITE VOICE SYSTEMS, INC. ("Brite").

     WHEREAS, Brite desires to engage Employee to perform services for Brite and
Employee desires to perform such services on the terms and conditions set forth
herein;

     NOW, THEREFORE, for good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, and in consideration of the
covenants and obligations herein contained, the parties hereto agree as follows:


     1.   EMPLOYMENT.  Brite hereby employs Employee on a full-time basis to
perform such acts and duties and furnish such services to Brite as Brite shall,
from time to time, direct.  During the term of this Agreement, Employee's
position and responsibilities with Brite shall be substantially as set forth in
the "Position Description" attached hereto as Exhibit A (the "Position Descrip-
tion"). Employee shall use his best and most diligent efforts on a full time,
exclusive basis to promote the best interests of Brite.

     2.   COMPENSATION AND BENEFITS.

          2.1  SALARY.  Employee's initial annual salary shall be $90,000,
     payable pursuant to Brite's customary payroll policies in force at the time
     of payment (but in no event less frequently than monthly), less required
     payroll deductions.  Employee's base salary will be reviewed annually by
     Brite; provided, however, that in no event shall Employee's salary be
     reduced below $90,000 per year during the term of this Agreement.

          2.2  BONUS.  Employee shall be entitled to participate in Brite's
     incentive compensation program for employees of similar responsibility,
     which is expected to provide a bonus of $40,000, if the targeted perfor-
     mance is attained.  The targeted performance is set in the Touch Talk FBU
     budget, a copy of which shall be provided to Employee.

          2.3  VACATION.  Employee shall be entitled to three weeks of paid
     vacation per calendar year, to be utilized pursuant to the policies
     established and/or modified by Brite from time to time.

          2.4  OTHER BENEFITS.  Employee will be entitled to participate in
     Brite's standard benefits provided to other employees of similar responsi-
     bility with Brite as established and/or modified by Brite from time to
     time, including, but not



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     limited to, life insurance, health insurance, and dental insurance.

          2.5  BUSINESS EXPENSES.  Pursuant to Brite's customary policies in
     force at the time of payment, Employee shall be promptly reimbursed,
     against presentation of vouchers or receipts therefor, for all approved
     expenses properly incurred by him on Brite's behalf in the performance of
     his duties hereunder.

     3.   TERM AND CANCELLATION.

          3.1  TERM.  The employment period shall commence on the date hereof
     and shall continue for a period of two years thereafter, unless earlier
     terminated pursuant to paragraph 3.2 below.

          3.2  CANCELLATION.

          (a)  The employment of Employee and the obligations of Brite under
     this Agreement may be terminated by Brite at any time for "Cause" (as
     hereinafter defined).  Termination for Cause shall mean termination for any
     one or more of the following reasons:  (i) misappropriation of corporate
     funds; (ii) conviction of a felony, any crime involving theft or dishon-
     esty, or conviction of a misdemeanor involving moral turpitude; (iii)
     willful failure by Employee to devote substantially his full business time
     to Brite; (iv) voluntary termination of employment by Employee; (v) willful
     violation of reasonable directions of the Board of Directors which are
     consistent with Employee's duties hereunder; (vi) material breach by
     Employee of the Confidentiality and Noncompete Agreement between the
     parties, the form of which is attached hereto as Exhibit B (the "Confiden-
     tiality Agreement"); or (vii) material falsity in any material representa-
     tion made by Employee in or the breach by Employee of any material covenant
     or agreement under the Agreement and Plan of Reorganization and Merger of
     even date herewith.  If Brite seeks to terminate the employment of Employee
     for Cause, as described in (iii), (v), (vi), or (vii) above, Brite must
     first give written notice of the acts or omissions on the part of Employee
     which constitute Cause, in order to give Employee a reasonable opportunity
     to correct such acts or omissions within fifteen (15) days following the
     giving of such notice, and if such acts or omissions are corrected within
     such period of time, then Brite may not terminate this Agreement for such
     Cause.  If Brite at any time terminates this Agreement for Cause, Employee
     shall not be entitled to any compensation or incidental benefits from
     Brite, except his salary and incidental benefits (but in no event any
     bonus) that are earned as of the date of termination.  If Brite elects to
     terminate this Agreement for Cause, it shall do so by giving written notice
     thereof to Employee which notice shall set forth the effective date of
     termination.  All obligations of Employee under the


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     Confidentiality Agreement shall continue in spite of such termination.








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          (b)  The employment of Employee pursuant to this Agreement may be
     terminated by Brite upon either the death of Employee, or in the event of
     Employee's inability to substantially carry out his obligations hereunder
     for a period of 90 days during any period of 180 days because of psycholog-
     ical, emotional or physical reasons ("Disability").  Upon termination for
     Employee's death or Disability, the unpaid portion of his salary to the
     date of such termination shall be promptly paid to Employee or his heirs by
     Brite.

          (c)   The employment of Employee pursuant to this Agreement may be
     terminated by Brite other than for Cause, as provided in subparagraph (a)
     above, or "Disability", as provided in subparagraph (b) above.  If Brite
     terminates Employee other than for Cause or for Disability, Employee shall
     be solely entitled to receive, as severance, Employee's salary for the
     remainder of the two year term of this Agreement as set forth in paragraph
     3.1 above, at the regular usual pay periods of Brite, less required payroll
     deductions.  Employee shall not be entitled to nor earn any bonus after the
     date of such termination.  For purposes of the Restrictive Covenant in the
     Confidentiality Agreement, Employee's employment with Brite shall be deemed
     to be continuing throughout the period Brite makes salary payments contem-
     plated by this subparagraph.  If Brite makes a material change in the
     duties and responsibilities of Employee as set forth in the Position
     Description, and Employee elects to terminate his employment with Brite
     because of such change, such termination shall be deemed to be a termina-
     tion under this subparagraph (c).

          (d)   If Brite terminates Employee as provided in subparagraph (b)
     above or as provided in subparagraph (c) above, then Brite shall pay to
     Employee his monthly Bonus calculated through the end of the last full
     month of employment completed through the date of termination.  This Bonus
     shall be calculated according to Brite's normal policy.

     4.   CONFIDENTIALITY AND NONCOMPETITION.  In consideration of Employee's
employment, and in consideration of being granted certain stock options, as set
forth in an Incentive Stock Option Agreement of even date herewith, Employee
agrees to enter into and abide by the Confidentiality Agreement.

     5.   CONSENT AND WAIVER BY THIRD PARTIES.  Employee hereby represents and
warrants that he has obtained all necessary waivers and/or consents from third
parties so as to enable him to accept employment with Brite on the terms and
conditions set forth herein and execute and perform this Agreement without being
in conflict with any other agreement, obligation or understanding with any such
third party.

     6.   ENTIRE AGREEMENT.  This Agreement together with its exhibits, contain
the entire understanding of the parties in respect of its subject matter and
supersedes all prior agreements


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and understandings between the parties with respect to such subject matter.

     7.   AMENDMENT; WAIVER.  This Agreement may not be amended, supplemented,
canceled or discharged except by written instrument executed by the party
affected thereby.  No failure to exercise, and no delay in exercising, any
right, power or privilege hereunder shall operate as a waiver thereof.  No
waiver of any breach of any provision of this Agreement shall be deemed to be a
waiver of any preceding or succeeding breach of the same or any other provision.

     8.   BINDING EFFECT; ASSIGNMENT.  The rights and obligations of this
Agreement shall bind and inure to the benefit of any successor of Brite by
reorganization, merger or consolidation, or any assignee of all or substantially
all of Brite's business and properties.  Employee's rights or obligations under
this Agreement may not be assigned by Employee, except that Employee's right to
compensation to the earlier of date of death, disability or termination of
actual employment shall pass to Employee's executor, administrator or personal
representative.

     9.   HEADINGS.  The headings contained in this Agreement are for reference
purposes only and shall not affect the meaning or interpretation of this
Agreement.

     10.  GOVERNING LAW; INTERPRETATION.  This Agreement shall be construed in
accordance with, and governed for all purposes by, the laws and public policy of
the State of Kansas applicable to contracts executed and to be wholly performed
within such State.

     11.  FURTHER ASSURANCES.  Each of the parties agrees to execute, acknowl-
edge, deliver and perform, and/or cause to be executed, acknowledged, delivered
and performed, at any time and/or from time to time, as the case may be, all
such further acts, documents, transfers, conveyances, and/or assurances as may
be necessary and/or proper to carry out the provisions and/or intent of this
Agreement.

     12.  SEVERABILITY.  If any one or more of the terms, provisions, covenants
or restrictions of this Agreement shall be determined by a court of competent
jurisdiction to be invalid, void or unenforceable, the remainder of the terms,
provisions, covenants and restrictions of this Agreement shall remain in full
force and effect and shall in no way be affected, impaired or invalidated.


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     IN WITNESS WHEREOF, the parties hereto have entered into this Agreement
effective the date first above written.

                              BRITE VOICE SYSTEMS, INC.



                              By Stanley G. Brannan
                                 ----------------------------------------
                                 Stanley G. Brannan, President




                              Michael D. Heinrich
                              -------------------------------------------
                              MICHAEL D. HEINRICH



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January 6, 1995
                                                                        DRAFT #2
To:       Mike Heinrich  TouchTalk
From:     David Hemmings Brite Voice Systems

Re:       Employment Clarification for 1995

     TouchTalk FBU Role

     This Focussed Business Unit (hereinafter "the FBU") will perform the
     following business functions:
     -    Software, database, tools and interface development and positioning
     within the CTI/IVR Systems sector strategy.  The FBU will have its own
     engineering resources in Dallas to develop products and services.
     -    Custom and generic application development as a part of the corporate
     CTI/IVR team.
     -    Technical support services for TT3/Write-1 products.  This FBU will
     provide customer service for its special software and systems configura-
     tions at end-customer locations.
     -    Sales support and training for its Brite's CTI/IVR systems end-
     customers worldwide.  This support may be required for existing TouchTalk
     and Perception products, as well as other Brite products.
     -    Marketing and proposals support, as well as collateral content, to all
     other Brite FBUs as requested.  TouchTalk will contribute to CTI/IVR
     systems proposals and target market development for both domestic and
     international accounts on an as-needed basis.  Coordination of project
     management, for larger projects, with other Brite FBU's.  Project manage-
     ment may become a CTI/IVR sector-wide function with is shared by the
     TouchTalk FBU.
     -    Business expansion strategy and tactics development for the TouchTalk
     FBU, in coordination with the CTI/IVR corporate strategy.  The TouchTalk
     FBU will be a significant participant in the development and evolution of
     the CTI/IVR corporate strategy.






                                                                     EXHIBIT "A"

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Position Description

Vice President and General Manager of Brite Voice Systems, TouchTalk FBU,
reporting to Jerry Butler, Senior Vice President, CTI/IVR Systems sector.
Responsibilities include the following:
-    Create and manage the Focussed Business Unit (FBU) business plan and
strategies that ensures profitable growth, product development, and customer
satisfaction in its CTI/IVR business marketplace.
-    Manage the Profit and Loss of the FBU for its systems, software products,
applications and tools.  Deliver FBU profitability and expense rates consistent
with the rest of the CTI/IVR business and with Brite as a corporation.
-    Direct the requirements studies and design phase activities for subsequent
development within the FBU.  Consider the capabilities already available in
other Brite departments and outside suppliers in making decisions on development
plans and schedules.  Develop a strategy to continue the increase of Dialogic
content in Brite's CTI/IVR sales.  Work with the Perception Technology FBU to
build Brite's software content in its CTI/IVR business.
-    Support Brite's New Generation Product to meet corporate requirements - in
particular, the new CTI/IVR platform.  Dialogic's SCSA architecture is the
preferred technology.
-    Provide significant contribution to the expansion of Brite's CTI/IVR
business markets, in coordination with other Brite senior managers, to develop
an integrated CTI/IVR corporate strategy which optimizes the return on invest-
ment from all Brite FBUs.
-    Coordinate the development plans of the FBU with other Brite businesses.
Provide control of the resulting developments within the FBU for new product
development, use, platform, and requirements.
-    Manage the following current first-line managers (direct reports):
Marketing Director, Applications Development & Support Manager, Technical
Services Director, and Product Development Manager.
-    Manage the Sales Support team, to provide CTI/IVR systems and product
knowledge and proposal capability to Brite Sales staffs, both domestically and
internationally.  This team includes:  Marketing, Proposals and Documentation.
-    Be responsible for the Brite facility in Dallas.
-    Develop a culture which also respects and benefits from Brite's European
and other International sales groups.  Continue to provide CTI/IVR and
TT3/Write-1 training to other Brite sales and sales support groups.
-    Coordinate Sales Commission and FBU Revenue Split arrangements with the
Perception FBU and other Brite FBU's.
-    Prepare an integrated monthly report for your FBU, according to the
standard Brite format.