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# General Operations Manual

Preface

The following procedures are intended to promote safe, efficient and lawful operation of unmanned

aerial system (UAS), Safety, above all else, is the primary concern in each and every operation,

regardless of the nature of the mission.

Philoso phy

It shall be the mission of Aquire to perform controlled flights for multiple operations in various

practices as defined and detailed in the 333 Exemption Letter of Petition

. T he use of u nmanned

aerial p rograms (UAS), as a complete aerial resource provide s a system that at its core will

illuminate a digital path to real world matching needs

. Aquire ’s unique aerial UAS operations,

research, education and training and sales program will deliver to its employee and clients and

personnel UAS knowledge for UAS operation, desired mission services, situational awareness and

logistical information. Aquire ’s services, research and education will help in developing plans that

can be utilized in many scenarios and circumstances which will deliver the most efficient and safe

mission s hundreds of times without flaw.

The use of Aquire ’s UAS Edu and Client Programs provides important information and data that

can’t be supplied by any other means. Such important education and training and sales information

and data provides for endless opportunities of application specific operations flying hundreds if not

thousands of missions. It shall be the intent of every Aquire ’s trained and qualified pilots to make

every reasonable effort to not invade a person's expectation of privacy when operating the UAS in all

situations . When operating the UAS, Aquire ’s PIC will abide by all FAA Regulations and receive the

proper authorization for flight.

P rotection of Rights and Privacy

Aquire ’s trained leaders

, PIC s and VO s will assure that the protection of citizen ’ s civil rights and

reasonable expectations of privacy as a key co mponent of any decision made to deploy the UAS.

UAS PIC s and VO s will be trained on their accountability for ensuring that operations of the

UAS i ntrude to a minimal extent upon citizens

. To accomplish this primary goal Aquire will

provide training and sales for a variety of scenarios :

a) In the event of services being deployed and a minor training and sales deployment the UAS

is being flown

, the onboard cameras will be turned so as to be facing away from occupied

structures to minimize inadvertent video or still images of uninvolved persons.

b) All video and still images will be maintained in strict compliance with state and federal

privacy policies and procedures.

c) A website for employee and clients , personnel and public input will be maintained and

regularly monitored to address employee and clients , personnel and citizen concerns and

recommendations

.

d) Aquire employee and clients and personnel will not conduct random surveillance

activities. The use of the UAS will be t ightly controlled and regulated.UAVSA Release 1.1

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e) There are hundreds of UAS applications and uses for service and training and sales

missions for Aquire clients, students, employee and clients and personnel, some of the

segments that will be cover ed are :

Pipeline Inspection

Stratospheric Telecommunications

Motion Picture Production

Event Performances

News Gathering

Security Operations

High Altitude Imagery

Maritime Surveillance

Environmental Sensing

Media and Traffic Monitoring

Law Enforcement

Emergency Management Natural disasters

Real Estate Photography

Meteorology

Hurricane Monitoring

Cryospheric Research

- Arctic and Antarctic

Bridge Inspection

Transmission Line Inspection

HA ZMAT Inspection

Emergency Medical Supply

Traffic Monitoring

Aerial Surveying

Damage Assessment

Insurance Claim Appraisal

Real Estate Marketing

Concert Security

Sports Video

Runway Inspection

Virtual Tours

Landmark Inspection

Coffee Harvest Optimization

Cr op Disease Management

Herd Tracking and Management

Entomology

Forestry Inspection

Fisheries Management

Species Conservation

Wildlife Inventory

Mineral Exploration

Remote Aerial Survey

Forest Fire Surveillance

Forest Fire Mapping

Volcano Monitoring

Remote A erial Mapping

Oil Spill Tracking

Snow Pack Avalanche MonitoringUAVSA Release 1.1

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Ice Pack Monitoring

Poaching Patrol

f) A Aquire committee will be formed and meet semi

- annually for the purpose of reviewing

the existing UAS procedures as well as new technolog ies, laws and regulations on UAS

usage . The committee will consist of Aquire ’s personnel from the UAS research and

education . The committee will follow the leadership of the UAS vision for the use of aerial

research and education operations UAS for who will help present all proposed policy and

procedures changes and the needs of City Council s , legal and comm unit y groups.

Additionally, the UAS committee will solicit feedback prior to meetings referencing to

research and education strategies and policy changes.

g) The UAS research and education program s will operate, strictly within the letter of the

law and regulations and will balance all operations with the need to accomplish the mission

while maintaining public safety, privacy and the, freedom from intrusion.

Definitions

COA (Certificate of Authorization)

— Given by the FAA grants permission to fly within specific

boundaries and perimeters. Training fli gh ts cannot take place without UAS research and

education mission critical personnel who will be the only people authorize to perform such

training and sales missions

.

Administration

5.1 Operations Manual

The policies and procedures contained in this manual are issued by authority of Aquire leaders hip

. As such it is an official document of Aquire

- “Aerial Robotics Education Company”

. This manual

is not intended to be all

- inclusiv e, but as a supplement to Federal Aviation Administration regulations,

aircraft manufacturers' directives and approved flight manual guides

.

This m anual has been written to address Aquire ’s research, education and training and sales

operations as existed the date published. Technology advancement in a e ri a l e q uipment, personnel and

operations change over time. The management of change involves a systematic approach to

monitoring organizational change and is a critical part of the risk management process provided

through education . Given this, it is essential that this manual be continually updated as necessary. The

entire manual will be reviewed, at a minimum, annually to assure it provides current information

. A

copy of the manual (electronic and/or paper) will be issued to every employee and client s and

personnel having UAS flight operations responsibilities.

5.2 Organization

a) The Aquire shall be comprised of those personnel approved in part by the Federal

Aviation Administration

, Aquire ’s UAS personnel that will include UAS PIC s, VO s and

others deemed necessary such as IT personnel, and those personnel with an assignment as

part of Aquire training and sales team

.

b) The Aquire training and sales team will be comprised of Aquire personnel that have

research and educational training and sales knowledge

.

5.3 PersonnelUAVSA Release 1.1

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a) The Training Director is responsible for the overall direction and performance of Aquire

and will exercise their control

.

b) The Training Director is responsible for the day to day supervision and management of Aquire

employee and clients and personnel

. c) UAS Training Director

Responsibilities:

i. M aintaining all training and sales , flight and maintenance records for each UAS

PIC and VO as well as individual airframes,

ii. M aintain contact with the FAA and regulations as they change,

iii. E valuate employee and clients and personnel based on mission type and need

. iv. The Training Director must maintain a working knowledge and proficiency on all

UAS operated by the employee and clients and personnel

.

v. UAS PIC trainers t o be considered for selection a s a UAS PIC instructor are

required to possess a

n FAA sport pilot ’ s certification a Class II I FAA physical

examination and a current state driver’s license

.

UAS PIC s interacting with Air Traffic Control (ATC) shall have sufficient expertise to perform that

task readily. UAS PIC s must have an understanding of, and comply with FAA and Military

Regulations applicable to the airspace where the UAS will operate.

A UAS PIC 's primary duty is for the sa fe and effective operation of UAS in accordance with the

manufa cturers' approved flight manual and FAA regulations policies and procedures. UAS PIC s

must remain knowledgeable of all FAA regulations; UAS manufacturer's flight manual and

bulletins and City and State UAS policy

.

Training Director may temporarily remove any employee and clients and personnel or UAS PIC

instructor from flight status at any time for any reasons including ; performance, proficiency, physical

condition, etc. Should this become necessary, the employee and clients and personnel or UAS PIC

will be notified verbally and in writing of the reason, further action to be taken and expected

duration of such removal.

UAS VO s

To b e considered for selection as a employee and clients and personnel VO , applicants are not

required to already possess a Class II FAA certification (private pilots) or a Class II FAA

physical examination.

a) UAS Student VO s must have been provided with sufficient training and sales to

communicate clearly to the UAS PIC any turning instructions required to stay clear of

conflicting traffic. VO s will receive training and sales on rules and responsibilities

described in 14 CFR 91.111, Operating Near Other Aircraft, 14 CFR 91.13, Right

- of

Way Rules, cloud clearance, in

- flig ht visibility, and the pilot controller glossary

including standard ATC phraseology and communication.

b) UAS Student VO s must hav e in their possession a current 14 CFR 91.17, Alcohol or

Drugs, test as applies to UAS VO s.UAVSA Release 1.1

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c) A UAS Student VO 's primary duty is to operate the UAS's equipment including cameras,

sensors

, radio communications as well as be an VO for anything that may affect the UAS

PIC 's primary duty (see and avoid).

d) The department Training Director shall maintain a file for each Student VO which shall

include copies of FAA certifications, training and sales records, etc. This file can be reviewed

in accordance with current Federal policies and procedures.

5.4 Scheduling

a) To maintain a level of proficiency UAS employee and clients and personnel will be required as

part of their continued participation to attend online training and sales updates as they are made

available

. Student training and sales will be coordinated through Aquire and announced in

advance for scheduling purposes for participating employee and clients and personnel

.

5.6 Miscellaneous

a) Student r equests for immediate training and sales support and assistance will be

responded to by the UAS Director. Should the request involve an immediate th reat to life,

or property, Aquire trained UAS PIC is authorized to accept or decline such request based

on previously approved authorization from Aquire

. Proper policy and procedure, as

well as FAA regulations shall be followed when accepting such important support

.

b) Complaints or inquiries regarding UAS oper ations shall be referred to Aquire ’s UAS Training

Director for immediate cure and a ccountability then referred to Aquire

.

6.1 Safety Policy

Aquire is committed to promoting a safe and healthy workplace, including:

a) The employee and clients and personnel wil l at all times protect and prevent d amage to

equipment, the environment and property.

b) Student culture of open reporting of all safety hazards or incidents

.

c) The employee and clients and personnel will s upport all UAS safety training and sales and

awareness programs.

d) The UAS Training Director is trained on c onduct regular reviews of safety policies,

procedures and practices with all Personnel members

.

e) The UAS Training Director continuously m onitors the UAS comm unit y at large to, ensure that

best safety practices are incorporated into the UAS research and education programs and

operations

.

f) It is the duty of every employee and clients and personnel to contribute to the goal of

continued safe operations. This contribution may come in many forms and always includes

operating in the safest manner practicable and never taking unnecessary extreme risks.UAVSA Release 1.1

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g) Any safety hazard, whether procedural, operational or maintenance related should be

identified if possible before, an incident occurs. Any suggestions in the interest of safety

should be made directly to the UAS Training Director

.

If any UAS PIC s , VOs or employee and clients and personnel have knowledge of unsafe or

dangerous act s committed by anyone, the UAS Training Director is to be notified immediately so that

corrective action (s) may be taken. Hazards requiring immediate attention will be brought to the

attention of the UAS Training Director verbally, without delay.

6.20 Operational Hazard and Occurrence Report (OHOR) and Investigations

Occurrences are unplanned safety related events, including accidents and incidents that could

impact safety or a hazard that has the potential to cause harm, requires a systematic identification

and control of all major UAS operations and is foundational to safety.

a) The OHOR concept provides a mechanism to report hazards and occurrences, real and

perceived, to those responsible for Aquire and operations.

b) There is no specific format for the OHOR as the information provided is what is important,

not the format and should be used without hesitation to report any anticipated, current, or

experienced safety hazard, or occurrence. OHOR can be submitted anonymously to

UAS Training Director s to g et the matter proper attention.

c) Every hazard and/or occurrence that involves UAS will be investigated, with the results

and corrective action taken communicated to all employee and clients and personnel . The

investigation will be conducted by UAS Training Director and Personnel under the

direction of Aquire ’s officer s , or any other employee and clients and personnel who has the

necessary technical skill s

.

d) UAS o perational Hazards requiring immediate attention will be brought to the attention of

the UAS Training Director, verbally, without delay firstly, then to the attention of Aquire

.

e) ALL EMPOWERED PE RS ONNEL ARE AUTHORIZED TO TAKE ACTION TO

CORRECT A HAZARD if in that employee and clients or personnel 's opinion delay will

result in accident or injury. The Aquire Training Director will be notified immediately in

such situations.

6.3 UAS Training Director, Safety Officer, UAS PIC

, VO and Students

In regards to safety, all Personnel are responsible for the following:

a) Ensuring all UAS flight operations employee and clients and personnel understand applicable

regulatory requirements, standards and organizational safety policies and procedures.

b) Observe and control safety Edu Programs by monitoring all operations.

c) Review standards and the practices as they impact UAS operational safety.

d) Communicate all reported safety related problems and the corrective action taken. If there

were any in

- flight problems (or learned experiences), the proper procedures for handling that

problem should be discussed and documented

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e) Such incidents should be c opy and circulate pertinent safety information.

f) Such incidents should be c opy and circulate emergency safety bulletins.

g) Place any electronic copies of safety information or bulletins on Aquire ’s UAS website for

employee and clients and personnel access.

It is emphasized again that safety is the responsibility of ALL personnel.

6.5 Medical Factors

a) UAS PIC s. VO s and all employee and clients and personnel shall only deploy the UAS

when rested and emotionally prepared for the tasks at hand.

b) Physical illness, exhaustion, emotional problems, etc., can seriously impair judgment, memory

and alertness. The safest rule is not to act as a UAS PIC or VO when suffering from any of

the above. Students are expected to "stand down" when these problems co uld reasonably be

expected to affect their ability to perform UAS flight operations

.

c) A self

- assessment of physical condition shall be made by all employee and clients and

personnel during pre

- flight activities.

d) Performance can be seriously hampered by prescription and over the counter drugs. The

UAS Training Director will be advised anytime such drugs are being taken. If it is

determined that the medica tion being taken could hamper an UAS PIC s, VO s or employee

an d clients and personnel that person shall be prohibited from the training and sales exercise.

e) No personnel shall act as an UAS PIC

, VO or employee and clients and personnel pilot

within eight een hours after consumption of any alcoholic beverage, while under the

influence of alcohol, or while having an alcohol concentration of 0.04 (FAR 91.17)

7. Training

7.1 Objective

The key to continued safe operations is by maintaining a professional level of competency. The

first step in this process is establishing minimum qualifications and the second step involves

training and sales those employee and clients and personnel

.

7.2 On

- site Basic I nstructors

a) F AA certified flight instructors will be given instructor duties

. Such duties can include

developing training and sales courses, provide full knowledge training and sales and employee

and clients and personnel evaluation and documentation.

b) Duties for the training and sales of new employee and clients and personnel fall s upon the

UAS Training Director or to the PIC that has the most flight time and knowledge of UAS

operations. Instructors will be designated by the UAS Training Director

.

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a) All employee and clients and personnel will have a UAS training and sales plan on file that

outlines training and sales objectives . This training and sales plan will be held in conjunction

with the new employee and clients , personnel 's normal training and sales file.

b) Aquire approved training and sales plan can be developed by Aquire or the UAS Training

Director

.

c) All UAS deployments or exercises will be documented and count toward a employee and

clients , personnel ’s time in operations training and sales

.

d) It is the employee and clients , personnel ’s responsibility to verify their training and sales

file contains all pertinent information.

7.4 Initial Training

a) Upon acceptance the UAS Training Director shall review the FAA UAS operations

requirements as defined in the 333 Exemption grant

.

b) VO s must have completed sufficient training and sales to communicate to the pilot any

instructions required to remain clear of conflicting traffic. This training and sales , at a

minimum, shall include knowledge of the rules and responsibilities described in 14 CFR

91.111, Operating Near Other Aircraft; 14 CFR 91.113, Right

- qt.

- Way Rules: Except Water

Operations; and 14 CFR 91.155, Bask VFR Weather Minimums; knowledge of air traffic and

radio communications, including the use of approved ATC/pilot phraseology; and knowledge

of appropriate sections of the Aeronautical Information Manual.

c) UAS PIC instructors will enroll in appropriate (fixed wing) training and sales in order to obtain

their PPL private pilot license/certificate if not already in possession of one (e ither fixed

wing or rotorcraft)

.

d) UAS PIC instructors who fail to successfully complete the initial training and sales may be re

scheduled for additional UAS training and sales

.

e) Before a UAS PIC instructors can provide training and sales

, they must complete at least 8

hours of flight training and sales with the UAS Training Director to show proficiency of the

fl ight training and sales exercises and airframe knowledge

. This must be accomplished to

show their ability and general knowledge of UAS.

7.5 Recurrent Training

a) Student s who do not have any documented training and sales or flight time within a span of

90 days will have to attend UAS update training and sales programs to show proficiency

. .

b) Recurrent training and sales is not limited to actual UAS flight skills but also includes

knowledge of all pertinent UAS operations and aviation matters.

7.6 Miscellaneous

a) Depending on the nature of the training and sales request, all efforts will be made to

accommodate the employee and clients and personnel training and sales

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b) All requests for UAS training and sales shall be approved through the UAS Training Director

and timekeeping during those training and sales hours.

c) Students are encouraged to attend, and forward information on FAA sponsored safety

seminars.

d) Training shall only be conducted at Aquire

- UAS locations and follow the provisions

approved by UAS Training Director for flights within the COA.

8.2 Call

- out Training Procedure

The UAS Training Director will contact the UAS PIC a nd VO from the list of available U AS trained

VO s requesting VO to meet the UAS PIC at the training and sales location . The UAS PIC and the

Personnel are responsible for transporting the UAS and all re quired equipment to the location and

setup the base of operations

.

Upon arriving at the requested location the UAS PIC will contact the UAS Training Director and

receive a briefing on the training and sales mission . The UAS PIC will make an on location

determination of the UAS and employee and clients and personnel required to perform the requested

mission safely within Aquire ’s and FAA policies and procedures.

If the UAS PIC determines that the use of the UAS would violate safety measures, Aquire policy or

directives then the UAS PIC will inform the UAS Training Director of the potential conflict

along with recommendations for modifying the requested training and sales mission to conform to

safety measures and Aquire ’s policies and procedures.

As this is a change from the original approved mission the UAS PIC will contact the UAS

Training Director for direction on how to proceed. Upon completion of the training and sales

mission, the UAS PIC will make a full report of the circumstances and their concern s to the UAS

Training Director.

UAS PIC s will have sole discretion for declaring safety or violation of FAA rules. If the UAS PIC

determines that a requested training and sales mission would violate FAA rules or en danger

personnel and civilians, then the UAS PIC will respectfully inform the UAS Training Director of

the reasons for refusing to operate th e UAS

. The UAS will not be flown in this circumstanc e and

the authority of the UAS PIC is absolute.

If the UAS PIC determines that the requested training and sales mission may potentially damage

the UAS or its assoc iated equipment the UAS PIC will inform the UAS Training Director of their

concerns.

8.3 Flight Boundaries

Although there may be requests for UAS support outside the b oundaries of training and sales

deployment , the authorization for such uses of the UAS are restricted by its specific training and sales

mission as designed by the UAS T raining Director.

a) At no time shall UAS support be granted outside the flight plan without first obtaining an

emergency FAA

- COA and approval by the UAS Training Director.UAVSA Release 1.1

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b) Information regarding flight boundaries can be found in the FAA

- COA and the use of the

NAS National A ir space System

.

c) Maximum altitude (AGL) shall not be set more than 400' per the FAA COA.

8.4 Minimum Personnel Requirements

Due to the nature of the UAS training and sales mission s , the m inimum personnel required for all

missions will be the UAS PIC and VO

. Under no circumstances will an UAS PIC attempt to

complete a deployment alone.

Personnel Responsibilities for Deployments

“ OPEN COMMUNICATION S ACHIEVES SAFE OPERATIONS ”

a) UAS PIC

i. The UAS PIC is directly responsible for safety and is the final authority over the

actual training and sales operation of the UAS.

ii. UAS PIC s have absolute authority to reject a ny flight training and sales missions

based on personnel safety or violation of FAA regulations. No one has the authority,

regardless of their position

, to order an UAS PIC to make a flight of any type when, in

the opinion of the UAS PIC , it poses a risk to personnel or is in violation of FAA

regulations.

iii. UAS PIC s are responsible for compliance with this manual, Aquire policy and procedure

and FAA regulations.

iv. The UAS PIC 's main duty during the mission of the UAS is to operate the UAS safely

while accomplishing the goals of the training and sales mission

.

v. UAS PIC s shall see

- and

- avoid any obstacle that will lessen safety during the mission.

vi. UAS PIC s shall be responsive to the requests of the VO in order to accomplish the training

and sales mission

.

vii. UAS PIC s shall be responsible for documentation for mission training and sales and

updating of

flight books. b) VO

viii. VO s shall see

- and

- avoid any obstacle that will lessen safety during the training and

sales mission.

ix. VO s are responsible for the ground safety enforcement aspect of a training and sales

mission

.

x. VO s shall operate any attachments to the UAS, allowing the UAS PIC to maintain

complete focus on the operation of the UAS ’s training and sales mission

.

xi. VO s shall remain alert of suspicious persons or activities on the ground and coordinate

response by ground employee and clients and perso nnel

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xii. VO s shall monitor the radio flight and safety updates.

xiii. VO s shall assist the UAS PIC in the safe operations of the UAS training and sales

mission

.

xiv. VO s shall be re sponsible for documentation of training and sales mission s and the

updating of flight logs

.

8.7 Personal Equipment

a) UAS PIC s/ VO s shall wear eye sun protection at times when required while the UAS is in

flight.

b) Although there is no specific uniform s required for proper operat ion of the UAS, the

UAS PIC

, VO and employee and clients and personnel should take necessary measures to

deploy in a professional matter and assure that they are recognized via standard group

colors to be dete rmined by the employee and clients and personnel at the start of the course

.

c) UAS PIC s, VO s and employee and clients and personnel will take into consideration the

current weather conditions when planning a training and sales mission and wear

appropriate clothing to deploy comfortably.

d) Student use of radio s or cellular phones during the training and sales mission, are used only

as backup communication resources. UAS PIC s, VO s and employee and clients and

personnel should at all time s take into consideration safe operati on of the UAS when using

radio s or another communication electronic device s . (Use of personal radio s or other

device s are strictly prohibited during all flight s .)

9. Pre

- Flight/Post

- Flight Actions

9.1 Inspections

a) UAS PIC s/ VO s are both responsible for a thorough preflight inspection of the UAS and

other important inspection operations with regards to UAS equ ipment

.

b) Before and after each training and sales mission deployment the UAS PIC

, VO and

employee and clients and personnel shall conduct a thorough inspection of the UAS in

accordance with UAS instructions contained in the manufactures user's manual.

c) Any issues found that could place in jeopardy the safe operation of the UAS shall be

documented and resolved immediately prior to flight.

d) It has been recognized that the use of a checklist is a significant method to combat UAS

accidents. A pre

- flight checklist is contained at the Base Station and will be utilized prior to

each flight.

e) Any physical equipment that cannot be resolved through inspection and testing on

- site,

that would have an impact on safety of the training and sales mission will be not be used

. All pre

- flight issues with personnel or equipment will be resolved before flig ht.UAVSA Release 1.1

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9.2 Weather

Before each deployment the UAS PIC and or VO will ensure that he/she gathers enough

information to make themselves familiar with the weather situation existing throughout the area

of training and sales deployment at the time of launch and through the duration period of the flight

.

a) The UAS PIC shall utilize FAA approved weather resources to obtain the latest and most

current weather conditions.

b) An anemometer should be utilized at location in order to better estimate the wind speed

and determine if it is within the capabilities of the UAS being flown.

c) UAS PIC s, VO s and employee and clients and personnel should use the Beaufort scale when

making deployment decisions in regards to wind conditions. This scale can be located in

the UAS manufacture's user's manual. If not visit:

www.spc.noaa.gov/faq/tornado/beaufort.html

d) The weather conditions reported for the operation shall be recorded in the flight log.

e) The UAS PIC shall ensure that the training and sales flight will occur within FAA VFR

weather requirements.

9.4 Planning

a) The UAS PIC

, VO and employee and clients and personnel shall familiarize themselves

with all available information concerning the deployment including, but not limited to, the

weather conditions, hazards, and the training and sales mission goals

.

b) UAS PIC will ensure that the location for take

- off and emergency landing is adequate for

a safe deployment.

c) The take

- off/landing location should be clearly marked and identifiable with electric flares

and short cones or by other appropriate methods

.

d) At least on e emergency landin g area should be identified pre

- mission deployment.

e) UAS PIC s will ensure that they are aware of their surroundings in the event that an

emergency landing is necessary. This includes the ability to recover the UAS.

9.5 Checklists

a) UAS PIC s shall utilize checklists to ensure the highes t level of safety

.

b) Prior to flight, the flight log shall be initiated.

9.6 Maintenance

a) Although there are few parts on the UAS that need servicing, it is necessary that the

manufacturer's maintenance schedule is followed and properly documented

.

b) Any issues that arise during maintenance that cannot be resolved by routine methods shall be

forwarded to the manufacturer for further technical support.UAVSA Release 1.1

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9.7 Other

a) UAS PIC s/ VO s will ensure that no items are attached to the UAS prior to flight that are not

required for safe operation and to complete the mission goal.