# @A340-500/600
SERVICE BULLETIN REVISION TRANSMITTAL SHEET AIRBUS CUSTOMER SERVICES DIRECTORATE 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX FRANCE Tel : (33) 5 61 93 33 33 Telex : AIRBU 530526F Fax : (33) 5 61 93 42 51



# MANDATORY MANDATORY MANDATORY
ATA SYSTEM: 56 

### TITLE: WINDOWS - FIXED WINDOWS - INSPECTION OF WINDSHIELD HEATING CONNECTORS MODIFICATION No.: None This page transmits Revision No.02 of Service Bulletin No.A340-56-5002 ADDITIONAL WORK **CONF ALL Additional work is required by this revision for aircraft modified by any previous issue. Additional work consists in inspecting the 15 additional windshield SN. REASON Revision No. 02 issued to: - add 15 windshield SN to the list of affected SN, - add additional work. CHANGES SUMMARY EFFECTIVITY OPERATOR LIST UPDATED R MANPOWER MANPOWER UPDATED R APPENDICES APPENDICES UPDATED R PLANNING INFORMATION EFFECTIVITY EFFECTIVITY RELATED INFORMATION UPDATED R COMPLIANCE Accomplishment Timescale ACCOMPLISHMENT TIMESCALE UPDATED CONFIGURATION UPDATED R APPROVAL APPROVAL UPDATED R MANPOWER MANPOWER UPDATED R

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 1 5

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# @A340-500/600
SERVICE BULLETIN REVISION TRANSMITTAL SHEET

MATERIAL INFORMATION MATERIAL - PRICE AND AVAILABILITY Procurement Addresses PROCUREMENT ADDRESSES UPDATED MATERIAL SET UPDATED R Price and Availability PRICE AND AVAILABILITY UPDATED R INDUSTRY SUPPORT INFORMATION INDUSTRY SUPPORT INFORMATION UPDATED R LIST OF MATERIALS - OPERATOR SUPPLIED Equipment Equipement BFEA01 PART MATERIAL SET UPDATED NOTE UPDATED R ACCOMPLISHMENT INSTRUCTIONS TASK 565002- 832-801-001-Inspection TASK SOLUTION UPDATED NOTE UPDATED CAUTION UPDATED R

Subtask 565002-941-001-001 SUBTASK SOLUTION UPDATED R Subtask 565002-832-001-001 SUBTASK SOLUTION UPDATED FIGURE REFERENCE UPDATED CONFIGURATION UPDATED REFERENCED DOCUMENTATION UPDATED REFERENCES UPDATED CAUTION UPDATED R

Subtask 565002-942-001-001 SUBTASK SOLUTION UPDATED REFERENCED DOCUMENTATION UPDATED REFERENCES UPDATED R
TASK 565002- 833-801-001-Repair TASK SOLUTION UPDATED NOTE UPDATED R Subtask 565002-941-002-001 SUBTASK SOLUTION UPDATED R Subtask 565002-960-001-001 SUBTASK SOLUTION UPDATED NOTE UPDATED MATERIAL LIST UPDATED R

Subtask 565002-700-001-001 SUBTASK SOLUTION UPDATED R Subtask 565002-942-002-001 SUBTASK SOLUTION UPDATED R TASK 565002- 832-802-001-Inspection - ADDITIONAL WORK TASK SOLUTION ADDED N Task associated data - 001 TASK ASSOCIATED DATA ADDED N Subtask 565002-839-003-001 SUBTASK SOLUTION ADDED N Subtask 565002-941-003-001 SUBTASK SOLUTION ADDED N Subtask 565002-832-002-001 SUBTASK SOLUTION ADDED N Subtask 565002-942-003-001 SUBTASK SOLUTION ADDED N TASK 565002- 833-802-001-Repair - ADDITIONAL WORK TASK SOLUTION ADDED N Task associated data - 001 TASK ASSOCIATED DATA ADDED N Subtask 565002-839-004-001 SUBTASK SOLUTION ADDED N Subtask 565002-941-004-001 SUBTASK SOLUTION ADDED N Subtask 565002-960-002-001 SUBTASK SOLUTION ADDED N Subtask 565002-700-002-001 SUBTASK SOLUTION ADDED N Subtask 565002-942-004-001 SUBTASK SOLUTION ADDED N DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 2 5

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# @A340-500/600
SERVICE BULLETIN REVISION TRANSMITTAL SHEET
Fig. A-FFBAA FIGURE SOLUTION ADDED N Fig. A-FFBAA Sheet 01 SHEET ADDED N Fig. A-FFAAA FIGURE SOLUTION ADDED N Fig. A-FFAAA Sheet 01 SHEET ADDED N Fig. A-FRAAA FIGURE SOLUTION ADDED N Fig. A-FRAAA Sheet 01 SHEET ADDED N Fig. A-FRBAA FIGURE SOLUTION ADDED N Fig. A-FRBAA Sheet 01 SHEET ADDED N Fig. A-FBB FIGURE DELETED FOR APPLICABLE MSN D Appendix 01 : List of Windshield Serial Numbers (including the 15 additional Windshield SN located at the end of both tables) APPENDIX CONTENT APPENDIX CONTENT UPDATED R Fig. A-FAAAA FIGURE SOLUTION UPDATED R Fig. A-FAAAA Sheet 01 SHEET UPDATED R Fig. A-FAAAA Sheet 02 SHEET UPDATED R Appendix 02 : List of the 15 additional Windshield Serial Numbers only - ADDITIONAL WORK APPENDIX CONTENT APPENDIX CONTENT UPDATED R Fig. A-FAEAA FIGURE SOLUTION ADDED N Fig. A-FAEAA Sheet 01 SHEET ADDED N Fig. A-FAD FIGURE DELETED FOR APPLICABLE MSN D APPENDIX APPENDIX DELETED D FILLING INSTRUCTIONS This Service Bulletin has been generated electronically and is reissued as a complete document. Replace the complete document. Put this Revision Transmittal Sheet in front of the Service Bulletin. HISTORY OF PREVIOUS REVISIONS Revision No. 01 issued to: change the compliance from recommended to mandatory revise the thresholds remove the spares inspection requirement REVISION SEQUENCE ORIGINAL: May 04/10 REVISION No. : 01 - Feb 08/12 REVISION No. : 02 - Aug 01/13
DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 3 5

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# @A340-500/600
SERVICE BULLETIN REVISION TRANSMITTAL SHEET

This Page Intentionally Left Blank

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 4 5

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# @A340-500/600
SERVICE BULLETIN SUMMARY AIRBUS CUSTOMER SERVICES DIRECTORATE 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX FRANCE Tel : (33) 5 61 93 33 33 Telex : AIRBU 530526F Fax : (33) 5 61 93 42 51 This summary is for information only and is not approved for modification of the aircraft. 

# MANDATORY MANDATORY MANDATORY
ATA SYSTEM: 56 

### TITLE: WINDOWS - FIXED WINDOWS - INSPECTION OF WINDSHIELD HEATING CONNECTORS **CONF ALL MODIFICATIONS None REASON/DESCRIPTION/OPERATIONAL CONSEQUENCES Several airlines have reported cases of burning smell and/or smoke in the cockpit during aircraft cruise phase leading in some cases to diversion. Findings have shown that the cause of these events is the burning of the windshield connector terminal block. The majority of all reported events were associated to an Electronic Centralized Aircraft Monitoring (ECAM) warning "A.ICE L(R) WSHLD HEAT", leading to an automatic power supply shut-off by the Window Heat Computer (WHC). This Service Bulletin requests performing a detailed visual inspection of the LH/RH Saint-Gobain Sully (SGS) windshields (FINs 3DG1 and 3DG2) to check if Part Number (PN) and Serial Number (SN) are within affected batch and if yes the windshield shall be replaced. Accomplishment of this Service Bulletin will prevent potential overheating in the windshield electrical connector and will ensure an effective windshield heating system. GENERAL EVALUATION EVALUATION TABLE COMPLIANCE MANDATORY (1) CANCELS INSPECTION SB NO POTENTIAL AD YES A/C OPERATION AFFECTED NO RELIABILITY AFFECTED NO PAX COMFORT AFFECTED NO COST SAVING NO LROPS AFFECTED NO STRUCTURAL LIFE EXTN NO VENDOR SB INVOLVED NO NOTE (1) : Service Bulletin must be accomplished. DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 1 5

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# @A340-500/600
SERVICE BULLETIN SUMMARY MATERIAL PRICE INFORMATION MATERIAL PRICE INFORMATION TABLE MATERIAL SET QTY PER A/C PRICE PER A/C (USD) MAIN PARTS Equipment BFEA01 1 See SB Windshield EFFECTIVITY This Service Bulletin is applicable to this (these) operator(s) :

06U 25R 36V 70U 72W AHY CES CHH DLH ETD HFY IBE QAF QTR SAA SIA TAM THA UAE VIR CONCURRENT REQUIREMENTS None REFERENCES / REPERCUSSIONS TFU 30.42.00.008 OEB None AOT None SIL None LINE MAINTENANCE AFFECTED No LIFE LIMIT None OTHER OIT 999.0051/09 NATURE OF THE WORK AIRCRAFT YES EQUIPMENT NO HARD NO SOFT NO OBRM NO MANPOWER Task 565002-832-801-001: Inspection TOTAL MANHOURS 2.00 ELAPSED TIME (HOURS) 2.00 Task 565002-833-801-001: Repair TOTAL MANHOURS 9.50 ELAPSED TIME (HOURS) 9.50 Task 565002-832-802-001: Inspection - ADDITIONAL WORK TOTAL MANHOURS 2.00 ELAPSED TIME (HOURS) 2.00

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 2 5

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# @A340-500/600
SERVICE BULLETIN SUMMARY Task 565002-833-802-001: Repair - ADDITIONAL WORK TOTAL MANHOURS 9.50 ELAPSED TIME (HOURS) 9.50 APPENDICES Appendix 01 : List of Windshield Serial Numbers (including the 15 additional Windshield SN located at the end of both tables) Appendix 02 : List of the 15 additional Windshield Serial Numbers only - ADDITIONAL WORK

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 3 5

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# @A340-500/600
SERVICE BULLETIN SUMMARY

**CONF ALL

AREAS TO BE INSPECTED 

### A



## A
F_SB_565002_5_SAAA_01_01 3DG2

3DG1

Figure A-FSAAA - Sheet 01

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 4 5

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# @A340-500/600
SERVICE BULLETIN

AIRBUS CUSTOMER SERVICES DIRECTORATE 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX FRANCE Tel : (33) 5 61 93 33 33 Telex : AIRBU 530526F Fax : (33) 5 61 93 42 51



# MANDATORY MANDATORY MANDATORY
ATA SYSTEM: 56 

### TITLE: WINDOWS - FIXED WINDOWS - INSPECTION OF WINDSHIELD HEATING CONNECTORS MODIFICATION No.: None This document contains AIRBUS PROPRIETARY INFORMATION and shall at all times remain the property of AIRBUS; no intellectual property right or licence is granted by AIRBUS in connection with any information contained in it. It is delivered on the express condition that said document and the information contained in it shall be treated as confidential, shall not be used for any purpose other than that for which it is hereby delivered. It shall not be disclosed in whole or in part to third parties and shall not be duplicated in any manner (except for the purposes of performing the tasks described hereunder and provided that any recipient of such document shall comply with the conditions herein), without AIRBUS prior written consent. 1. PLANNING INFORMATION **CONF ALL A. EFFECTIVITY (1) Models 340-541 340-542 340-642 (2) Effectivity by MSN 0371 0376 0383 0391 0394 0410 0416-0417 0426 0431 0436 0440 0445 0449 0453 0457 0460 0464 0468 0471 0475 0478 0482 0485 0488 0492 0495 0499 0514 0517 0520 0523 0531 0534 0537 0540 0543 0547 0557 0560 0563 0566 0569 0572 0575 0577 0580 0583 0586 0601 0604 0606 0608 0611 0615 0617 0619 0622 0624 0626 0628 0630 0639 0672 0677 0681 0685 0689 0694 0698 0702 0706 0710 0715 0719 0723 0727 0736 0740 0744 0748 0753 0757 0761-0768 0771 0775 0779 0783 0787 0790 0794 0798 0804 0812 0829 0837 0846 0848 0870 0886 0894 0897 0902 0910 0912 0917 0924 0929 0933 0953 0960 0972 0981 0987 0993 1005 1017 1030 1040 1079 1091 1102 1122

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 1 5

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# @A340-500/600
SERVICE BULLETIN
(3) Effectivity by Operator The Operator/MSN relationship is provided for information only and is correct at the time of issue in accordance with the information available to AIRBUS. Any future changes resulting from transfer of an aircraft from one operator to another will not be reflected in this list unless the Service Bulletin is revised for another reason. OPERATOR MSN 06U 1091 1102 25R 0924 36V 0391 0416 70U 0902 72W 0917 AHY 0779 0886 0894 CES 0468 0488 0514 0577 0586 CHH 0436 0453 0475 DLH 0482 0517 0523 0537 0540 0543 0566 0569 0580 0583 0762 0763 0767 0771 0790 0794 0812 0846 0848 0897 0972 0981 0987 1005 ETD 0748 0757 0761 0783 0829 0837 0870 0929 0933 1030 1040 HFY 0910 0912 IBE 0431 0440 0460 0601 0604 0606 0617 0619 0672 0702 0727 0744 0960 0993 1017 1079 1122 QAF 0495 QTR 0715 0740 0766 0798 SAA 0410 0417 0426 0531 0534 0547 0557 0626 0630 SIA 0478 0492 0499 0560 0563 TAM 0445 0464 THA 0624 0628 0677 0681 0689 0698 0710 0719 0775 0953 UAE 0394 0457 0471 0485 0520 0572 0608 0611 0685 0694 VIR 0371 0376 0383 0449 0575 0615 0622 0639 0706 0723 0736 0753 0764 0765 0768 0787 0804 (4) Configuration by MSN MSN CONFIGURATION 0371 0376 0383 0391 0394 0410 0416 0417 0426 0431 0436 0440 0445 0449 0453 0457 0460 0464 0468 0471 0475 0478 0482 0485 0488 0492 0495 0499 0514 0517 0520 0523 0531 0534 0537 0540 0543 0547 0557 0560 0563 0566 0569 0572 0575 0577 0580 0583 0586 0601 0604 0606 0608 0611 0615 0617 0619 0622 0624 0626 0628 0630 0639 0672 0677 0681 0685 0689 0694 0698 0702 0706 0710 0715 0719 0723 0727 0736 0740 0744 0748 0753 0757 0761 0762 0763 0764 0765 0766 0767 0768 0771 0775 0779 0783 0787 0790 0794 0798 0804 0812 0829 0837 0846 0848 0870 0886 0894 0897 0902 0910 0912 0917 0924 0929 0933 0953 0960 0972 0981 0987 0993 1005 1017 1030 1040 1079 1091 1102 1122 001

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 2 5

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# @A340-500/600
SERVICE BULLETIN
(5) Configuration definition **CONF 001 Config. 001 is valid for all the aircraft given in the effectivity of this Service Bulletin as a standard configuration. (6) Material Effectivity MATERIAL QTY PER A/C SEE NOTES Equipment BFEA01 1 B. CONCURRENT REQUIREMENTS None C. REASON (1) History Several airlines have reported cases of burning smell and/or smoke in the cockpit during aircraft cruise phase leading in some cases to diversion. Findings have shown that the cause of these events is the burning of the windshield connector terminal block. The majority of all reported events were associated to an Electronic Centralized Aircraft Monitoring (ECAM) warning "A.ICE L(R) WSHLD HEAT", leading to an automatic power supply shut-off by the Window Heat Computer (WHC). (2) Objective/Action This Service Bulletin requests performing a detailed visual inspection of the LH/RH Saint-Gobain Sully (SGS) windshields (FINs 3DG1 and 3DG2) to check if Part Number (PN) and Serial Number (SN) are within affected batch and if yes the windshield shall be replaced. (3) Advantages Accomplishment of this Service Bulletin will prevent potential overheating in the windshield electrical connector and will ensure an effective windshield heating system. (4) Operational/Maintenance Consequences None D. DESCRIPTION To accomplish this Service Bulletin it is necessary to : Task 565002-832-801-001: Inspection (1) Do a Detailed Visual Inspection of the LH/RH SGS Windshields (FINs 3DG1 and 3DG2) on Aircraft
DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 3 5

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SERVICE BULLETIN
Task 565002-833-801-001: Repair (1) Replace the Affected SGS Windshield(s) Task 565002-832-802-001: Inspection - ADDITIONAL WORK (1) Do a Detailed Visual Inspection of the LH/RH SGS Windshields (FINs 3DG1 and 3DG2) on Aircraft Task 565002-833-802-001: Repair - ADDITIONAL WORK (1) Replace the Affected SGS Windshield(s) E. COMPLIANCE (1) Classification MANDATORY: Service Bulletin must be accomplished. (2) Accomplishment Timescale This Service Bulletin has been classified Mandatory by the issue of an Airworthiness Directive (AD) published by the European Aviation Safety Agency (EASA). The AD must be used as the reference document for the mandated accomplishment timescale. Table 1: Do a Detailed Inspection of the Saint-Gobin/Sully (SGS) windshield Compliance Time Condition Action Threshold (from issuance of SB 56-5002 Rev. 01) Grace Period

Aircraft which have not performed the Service Bulletin at any previous revision Do a check of the SN of the Saint-Gobain/Sully (SGS) windshield (See Notes 01 and 02) Before 1200FH None

SN of the windshield is not listed in Appendix 01 : List of Windshield Serial Numbers (including the 15 additional Windshield SN located at the end of both tables) Report to Airbus and no further action None None

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 4 5

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# @A340-500/600
SERVICE BULLETIN
Table 1: Do a Detailed Inspection of the Saint-Gobin/Sully (SGS) windshield Contact Airbus for retrofit organization purpose And Apply Appendix 01 : List of Windshield Serial Numbers (including the 15 additional Windshield SN located at the end of both tables) (TASK 565002-833-801-001) (See Note 03) And Before 9 months None SN of the windshield is listed in Appendix 01 : List of Windshield Serial Numbers (including the 15 additional Windshield SN located at the end of both tables)

No further action None None NOTE (01) : Not affected windshield are windshields with SN not listed in Appendix 01 and windshields listed in Appendix 01 with "U" at the end of SN (Repaired). NOTE (02) : A review of aircraft delivery or maintenance records is acceptable to determine the manufacturer, PN and SN of the installed windshields, provided the manufacturer, PN and SN can be conclusively determined from that review. NOTE (03) : After embodiment of this SB, do not install on an aeroplane any affected windshield from SGS having a PN and SN listed in Appendix 01 : List of Windshield Serial Numbers (including the 15 additional Windshield SN located at the end of both tables) unless a suffix "U" is added at the end of SN. This Service Bulletin has been classified Mandatory by the issue of an Airworthiness Directive (AD) published by the European Aviation Safety Agency (EASA). The AD must be used as the reference document for the mandated accomplishment timescale. Table 2: ADDITIONAL WORK Do a Detailed Inspection of the Saint-Gobin/Sully (SGS) windshield Compliance Time Condition Action Threshold (from issuance of SB 56-5002 Rev. 02) Grace Period

Aircraft which have performed the Service Bulletin at any previous revision Do a check of the SN of the Saint-Gobain/Sully (SGS) windshield (See Notes 02 and 04) Before 6 months None

SN of the windshield is not listed in Appendix 02 : List of the 15 additional Windshield Serial Numbers only - ADDITIONAL WORK Report to Airbus and no further action None None

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 5 5

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SERVICE BULLETIN
Table 2: ADDITIONAL WORK Do a Detailed Inspection of the Saint-Gobin/Sully (SGS) windshield Contact Airbus for retrofit organization purpose And Apply SUBTASK 565002-960-002 001 Replace the Affected SGS Windshield(s) (TASK 565002-833-802-001) (See Note 03) And Before 6 months None SN of the windshield is listed in Appendix 02 : List of the 15 additional Windshield Serial Numbers only - ADDITIONAL WORK

No further action None None NOTE (02) : A review of aircraft delivery or maintenance records is acceptable to determine the manufacturer, PN and SN of the installed windshields, provided the manufacturer, PN and SN can be conclusively determined from that review. NOTE (03) : After embodiment of this SB, do not install on an aeroplane any affected windshield from SGS having a PN and SN listed in Appendix 01 : List of Windshield Serial Numbers (including the 15 additional Windshield SN located at the end of both tables) unless a suffix "U" is added at the end of SN. NOTE (04) : Not affected windshield are windshields with SN not listed in Appendix 02 and windshields listed in Appendix 02 with "U" at the end of SN (Repaired). F. APPROVAL The technical content of this document is approved under the authority of Design Organization Approval No. EASA 21J.031. If an aircraft listed in the effectivity has a modification or repair embodied that is not of AIRBUS origin, and which affects the content of this Service Bulletin, the operator is responsible for obtaining approval by its airworthiness authority for any adaptation necessary before incorporation of the Service Bulletin. G. MANPOWER The manpower estimates given in this Service Bulletin are based on the direct labor cost to do the work. These estimates assume that the work will be done by experienced personnel, and may need to be revised upwards to suit operator’s circumstances. The estimates do not include the time to prepare, plan or inspect the work. Manufacture and procurement of parts and tools, drying times for paints, sealants, etc., and general administration work are also not included. Task 565002-832-801-001: Inspection Get Access 0.50 On Aircraft DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 6 5

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# @A340-500/600
SERVICE BULLETIN
Task 565002-832-801-001: Inspection Do a Detailed Visual Inspection of the LH/RH SGS Windshields (FINs 3DG1 and 3DG2) on Aircraft 1.00 Close-Up 0.50 TOTAL MANHOURS 2.00 ELAPSED TIME (HOURS) 2.00 Task 565002-833-801-001: Repair Get Access 1.00 On Aircraft Replace the Affected SGS Windshield(s) 7.00 Tests 0.50 Close-Up 1.00 TOTAL MANHOURS 9.50 ELAPSED TIME (HOURS) 9.50 NOTE: The manhours given in the repair task is only for the replacement of one windshield. Task 565002-832-802-001: Inspection - ADDITIONAL WORK Get Access 0.50 On Aircraft Do a Detailed Visual Inspection of the LH/RH SGS Windshields (FINs 3DG1 and 3DG2) on Aircraft 1.00 Close-Up 0.50 TOTAL MANHOURS 2.00 ELAPSED TIME (HOURS) 2.00 Task 565002-833-802-001: Repair - ADDITIONAL WORK Get Access 1.00 On Aircraft Replace the Affected SGS Windshield(s) 7.00 Tests 0.50 Close-Up 1.00 TOTAL MANHOURS 9.50 ELAPSED TIME (HOURS) 9.50 H. WEIGHT AND BALANCE Not Changed I. ELECTRICAL LOAD DATA Not Changed

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 7 5

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SERVICE BULLETIN

J. REFERENCES

Aircraft Maintenance Manual (AMM) 12-34-24 25-13-44 52-10-00 56-11-11 Elec. Std. Practices Manual (ESPM) 20-55-00 K. PUBLICATION AFFECTED None L. INTERCHANGEABILITY/MIXABILITY Not Applicable M. SPARES None

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 8 5

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SERVICE BULLETIN

2. MATERIAL INFORMATION **CONF ALL A. MATERIAL - PRICE AND AVAILABILITY (1) Procurement Addresses Vendor parts are to be procured from : Equipment BFEA01 SAINT-GOBAIN SULLY BP 32 16 ROUTE D’ISDES 45600 SULLY SUR LOIRE FRANCE (2) Price and Availability

Equipment BFEA01 No Airbus kit will be provided. Procurement terms for the equipment must be negotiated with the equipment supplier. B. INDUSTRY SUPPORT INFORMATION Industry support terms for the equipment must be negotiated with the equipment supplier. For the organisation of this retrofit, you are kindly requested to contact AIRBUS retrofit management department. AIRBUS CUSTOMER SERVICES DIRECTORATE 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX France Tel : (33) 5 67 19 06 22 E-mail : monitored.retrofit@airbus.com Fax : (33) 5 61 93 27 45 C. LIST OF COMPONENTS No Kit D. LIST OF MATERIALS - OPERATOR SUPPLIED (1) Consumable Materials None (2) Components None
DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 9 5

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SERVICE BULLETIN
(3) Equipment Equipment BFEA01 ITEM NEW PART N ̊ QTY (UM) KEYWORD ITEM OLD PART N ̊ INT SEE NOTES SPSA340-1-4-1A 1 WINDSHLD (1) SPSA340-2-4-1A 1 WINDSHLD (1) NOTE: The above list of components is not an AIRBUS Kit, the required parts shall be ordered as necessary through the given channel. NOTE (1) : The quantity and the part number/serial number of windshield to be repaired depends on the number of affected windshields to be replaced. E. PARTS TO BE RE-IDENTIFIED BY OPERATOR None F. TOOLING (1) Tooling - Price and Availability None (2) Tools To accomplish this Inspection Service Bulletin it is necessary to use the tools listed in AMM Task 56-11-11-000-801 and AMM Task 56-11-11-400-801. (3) Special Tools None

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 10 5

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SERVICE BULLETIN

3. ACCOMPLISHMENT INSTRUCTIONS Task 565002-832-801-001 - Inspection WARNING: MAKE SURE THAT YOU OBEY ALL THE WARNINGS AND ALL THE CAUTIONS INCLUDED IN THE REFERENCED PROCEDURES. CAUTION: ALWAYS OBEY THE PRECAUTIONS THAT FOLLOW TO KEEP ELECTRICAL WIRING IN A SATISFACTORY CONDITION (ELECTRICALLY AND MECHANICALLY SERVICEABLE). WHEN YOU DO MAINTENANCE WORK, REPAIRS OR MODIFICATIONS, ALWAYS KEEP ELECTRICAL WIRING, COMPONENTS AND THE WORK AREA AS CLEAN AS POSSIBLE. TO DO THIS: - PUT PROTECTION, SUCH AS PLASTIC SHEETING, CLOTHS, ETC; AS NECESSARY ON WIRING AND COMPONENTS. - REGULARLY REMOVE ALL SHAVINGS, UNWANTED MATERIAL AND OTHER CONTAMINATION. THESE PRECAUTIONS WILL DECREASE THE RISK OF CONTAMINATION AND DAMAGE TO THE ELECTRICAL WIRING INSTALLATION. IN CASE OF CONTAMINATION REFER TO ESPM 20-55-00. CAUTION: WINDSHIELD(S) WHOSE SN IS(ARE) LISTED IN : Appendix 01 : List of Windshield Serial Numbers (including the 15 additional Windshield SN located at the end of both tables) WITHOUT A SUFFIX "U" MUST BE PUT IN QUARANTINE TO AVOID AN INSTALLATION ON AIRCRAFT. NOTE: The accomplishment instructions of this Service Bulletin refer to procedures included in other AIRBUS documents. When the words "refer to" are used and the operator has an accepted alternative procedure, the accepted alternative procedure can be used. When the words "in accordance with" are included in the instruction, the procedure in the AIRBUS document must be used. NOTE: The access and close-up instructions, not comprising return to service tests, in this Service Bulletin do not constitute or affect the technical intent of the Service Bulletin. Operators can therefore, as deemed necessary, omit or add access and/or close-up steps to add flexibility to their maintenance operations as long as the technical intent of the Service Bulletin is met within the set parameters. NOTE: Manual titles given in the accomplishment instructions are referred to by acronyms. Refer to paragraph 1.J., References, for the definition of acronyms. NOTE: This Service Bulletin is classified mandatory or expected to be classified mandatory by an Airworthiness Directive (AD). The paragraphs 3.C. and 3.D. in these accomplishment instructions are Required for Compliance (RC) and must be done to comply with the AD. Other paragraphs are recommended and may be deviated from, done as part of other actions or done with accepted methods different from those given in the Service Bulletin, as long as the RC paragraphs can be done and the aircraft can be put back into a serviceable condition.

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 11 5

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# @A340-500/600
SERVICE BULLETIN

Task Associated Data Zone 210 Modified FIN 3DG1 3DG2 Manpower TOTAL MANHOURS 2.00 ELAPSED TIME (HOURS) 2.00 A. GENERAL NOTE: The purpose of flow charts is to supplement the information given in the Procedure and Compliance paragraphs and not to serve as the primary source for tasks or compliance times given in this Service Bulletin. (1) Subtask 565002-839-001-001 - Administrative Manpower Resources Skills NON SPECIFIC (a) Write in the applicable aircraft records that you have done all the work given in this Service Bulletin. B. PREPARATION (1) Subtask 565002-941-001-001 - Job Set-up Manpower Resources Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 12-34-24-860-802 Task 25-13-44-000-802 Task 52-10-00-010-801 (a) Make sure that the aircraft is electrically grounded, refer to AMM Task 12-34-24-860-802. (b) Put the access platform(s) in position. (c) Open the FWD passenger/crew door 831 or 841, refer to AMM Task 52-10-00-010-801. C. PROCEDURE (1) Subtask 565002-832-001-001 - Do a Detailed Visual Inspection of the LH/RH SGS Windshields (FINs 3DG1 and 3DG2) on Aircraft Work Zones and Access Panels Zone Access/Work location 210 DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 12 5

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# @A340-500/600
SERVICE BULLETIN
Manpower Resources Manhours 1.00 Minimum number of person 1 Subtask elapsed time 1.00 Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 25-13-44-000-802 Task 25-13-44-400-802 Fig. A-FBAAA Areas to be Inspected Sheet 01 Fig. A-FFBAA Flow Chart Sheet 01 Fig. A-FRAAA Inspection Report Sheet 01 Fig. A-FRBAA Inspection Report Sheet 01
CAUTION: WINDSHIELD(S) WHOSE SN IS(ARE) LISTED IN : Appendix 01 : List of Windshield Serial Numbers (including the 15 additional Windshield SN located at the end of both tables) WITHOUT A SUFFIX "U" MUST BE PUT IN QUARANTINE TO AVOID AN INSTALLATION ON AIRCRAFT. (a) At the threshold given in the PLANNING INFORMATION paragraph E.(2): Do a Detailed Inspection of the LH/RH SGS Windshields (3DG1 and 3DG2) Refer to Fig. A-FBAAA and Fig. A-FFBAA 1 Do a check of Serial Number (SN) of the SGS windshield (FINs 3DG1 and 3DG2)
a If the SN is not listed in the Appendix 01 - Report to Airbus - No further action b The SN is listed in the Appendix 01 - Contact Airbus for retrofit organization purpose, refer to Fig. AFRBAA

. - Replace the windshield, refer to TASK 564008-833-801-001. - No further action (b) Send inspection report to AIRBUS, refer to Fig. A-FRAAA and Fig. A-FRBAA

.

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 13 5

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# @A340-500/600
SERVICE BULLETIN

D. TEST None E. CLOSE-UP (1) Subtask 565002-942-001-001 - Close-up Manpower Resources Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 52-10-00-410-801 (a) Close the FWD passenger/crew door 831 or 841, refer to AMM Task 52-10-00-410-801. (b) Remove the access platform(s). (c) Restore the systems and the aircraft to normal operating conditions.

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 14 5

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# @A340-500/600
SERVICE BULLETIN
Task 565002-833-801-001 - Repair WARNING: MAKE SURE THAT YOU OBEY ALL THE WARNINGS AND ALL THE CAUTIONS INCLUDED IN THE REFERENCED PROCEDURES. CAUTION: ALWAYS OBEY THE PRECAUTIONS THAT FOLLOW TO KEEP ELECTRICAL WIRING IN A SATISFACTORY CONDITION (ELECTRICALLY AND MECHANICALLY SERVICEABLE). WHEN YOU DO MAINTENANCE WORK, REPAIRS OR MODIFICATIONS, ALWAYS KEEP ELECTRICAL WIRING, COMPONENTS AND THE WORK AREA AS CLEAN AS POSSIBLE. TO DO THIS: - PUT PROTECTION, SUCH AS PLASTIC SHEETING, CLOTHS, ETC; AS NECESSARY ON WIRING AND COMPONENTS. - REGULARLY REMOVE ALL SHAVINGS, UNWANTED MATERIAL AND OTHER CONTAMINATION. THESE PRECAUTIONS WILL DECREASE THE RISK OF CONTAMINATION AND DAMAGE TO THE ELECTRICAL WIRING INSTALLATION. IN CASE OF CONTAMINATION REFER TO ESPM 20-55-00. NOTE: The accomplishment instructions of this Service Bulletin refer to procedures included in other AIRBUS documents. When the words "refer to" are used and the operator has an accepted alternative procedure, the accepted alternative procedure can be used. When the words "in accordance with" are included in the instruction, the procedure in the AIRBUS document must be used. NOTE: The access and close-up instructions, not comprising return to service tests, in this Service Bulletin do not constitute or affect the technical intent of the Service Bulletin. Operators can therefore, as deemed necessary, omit or add access and/or close-up steps to add flexibility to their maintenance operations as long as the technical intent of the Service Bulletin is met within the set parameters. NOTE: Manual titles given in the accomplishment instructions are referred to by acronyms. Refer to paragraph 1.J., References, for the definition of acronyms. NOTE: This Service Bulletin is classified mandatory or expected to be classified mandatory by an Airworthiness Directive (AD). The paragraphs 3.C. and 3.D. in these accomplishment instructions are Required for Compliance (RC) and must be done to comply with the AD. Other paragraphs are recommended and may be deviated from, done as part of other actions or done with accepted methods different from those given in the Service Bulletin, as long as the RC paragraphs can be done and the aircraft can be put back into a serviceable condition. Task Associated Data Zone 210 Modified FIN 3DG1 3DG2
DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 15 5

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# @A340-500/600
SERVICE BULLETIN

Access Door 831 841 Manpower TOTAL MANHOURS 9.50 ELAPSED TIME (HOURS) 9.50 A. GENERAL (1) Subtask 565002-839-002-001 - Administrative Manpower Resources Skills NON SPECIFIC (a) Write in the applicable aircraft records that you have done all the work given in this Service Bulletin. B. PREPARATION (1) Subtask 565002-941-002-001 - Job Set-up Manpower Resources Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 12-34-24-860-802 Task 52-10-00-010-801 Task 56-11-11-000-801 (a) Make sure that the aircraft is electrically grounded, refer to AMM Task 12-34-24-860-802. (b) Put the access platform(s) in position. (c) Open the FWD passenger/crew door 831 or 841, refer to AMM Task 52-10-00-010-801. (d) Do the preparation procedure as specified in the removal of the windshields, refer to AMM Task 56-11-11-000-801. C. PROCEDURE (1) Subtask 565002-960-001-001 - Replace the Affected SGS Windshield(s) Work Zones and Access Panels Zone Access/Work location 210 Access Door 831, Door 841

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 16 5

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# @A340-500/600
SERVICE BULLETIN
Manpower Resources Manhours 7.00 Minimum number of person 2 Subtask elapsed time 7.00 Skills AIRFRAME Material necessary to do the job Equipment BFEA01 ITEM NEW PART N ̊ QTY (UM) KEYWORD SEE NOTES SPSA340-1-4-1A 1 WINDSHLD (1) SPSA340-2-4-1A 1 WINDSHLD (1) NOTE: The above list of components is not an AIRBUS Kit, the required parts shall be ordered as necessary through the given channel. NOTE (1) : The quantity and the part number/serial number of windshield to be repaired depends on the number of affected windshields to be replaced. References Aircraft Maintenance Manual (AMM) Task 56-11-11-000-801 Task 56-11-11-400-801 (a) Remove : Refer to AMM Task 56-11-11-000-801 FIN 3DG2 1 Windshield SPSA340-1-4-1A Discard and/or FIN 3DG1 1 Windshield SPSA340-2-4-1A Discard (b) Install : Refer to AMM Task 56-11-11-400-801 FIN 3DG2 1 Windshield SPSA340-1-4-1A and/or FIN 3DG1 1 Windshield SPSA340-2-4-1A NOTE: The new windshield must not have a SN listed in Appendix 01 but could have a SN listed in Appendix 01 with a suffix "U".

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 17 5

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# @A340-500/600
SERVICE BULLETIN
(c) Send the affected windshield(s) and the following informations : - operator - aircraft MSN - Time Since New (TSN) - FH - Flight Cycles (FC) - Time Since Installation (TSI) - removal date to the following address : SAINT-GOBAIN SULLY BP 32 16 ROUTE D’ISDES 45600 SULLY SUR LOIRE FRANCE D. TEST (1) Subtask 565002-700-001-001 - Testing Manpower Resources Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 56-11-11-400-801 (a) Remove the safety clips and tags and close the circuit breakers as specified after the installation of the windshields, refer to AMM Task 56-11-11-400-801. (b) Do the test procedure as specified after the installation of the windshields, refer to AMM Task 56-11-11-400-801. E. CLOSE-UP (1) Subtask 565002-942-002-001 - Close-up Manpower Resources Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 52-10-00-410-801 Task 56-11-11-400-801 (a) Make sure that the work areas are clean and clear of tools and other items of equipment.
DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 18 5

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# @A340-500/600
SERVICE BULLETIN
(b) Do the close-up procedure as specified after the installation of the windshields, refer to AMM Task 56-11-11-400-801. (c) Close the FWD passenger/crew door 831 or 841, refer to AMM Task 52-10-00-410-801. (d) Remove the access platform(s). (e) Restore the systems and the aircraft to normal operating condition.

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 19 5

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# @A340-500/600
SERVICE BULLETIN

This Page Intentionally Left Blank

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 20 5

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# @A340-500/600
SERVICE BULLETIN
Task 565002-832-802-001 - Inspection - ADDITIONAL WORK WARNING: MAKE SURE THAT YOU OBEY ALL THE WARNINGS AND ALL THE CAUTIONS INCLUDED IN THE REFERENCED PROCEDURES. CAUTION: ALWAYS OBEY THE PRECAUTIONS THAT FOLLOW TO KEEP ELECTRICAL WIRING IN A SATISFACTORY CONDITION (ELECTRICALLY AND MECHANICALLY SERVICEABLE). WHEN YOU DO MAINTENANCE WORK, REPAIRS OR MODIFICATIONS, ALWAYS KEEP ELECTRICAL WIRING, COMPONENTS AND THE WORK AREA AS CLEAN AS POSSIBLE. TO DO THIS: - PUT PROTECTION, SUCH AS PLASTIC SHEETING, CLOTHS, ETC; AS NECESSARY ON WIRING AND COMPONENTS. - REGULARLY REMOVE ALL SHAVINGS, UNWANTED MATERIAL AND OTHER CONTAMINATION. THESE PRECAUTIONS WILL DECREASE THE RISK OF CONTAMINATION AND DAMAGE TO THE ELECTRICAL WIRING INSTALLATION. IN CASE OF CONTAMINATION REFER TO ESPM 20-55-00. CAUTION: WINDSHIELD(S) WHOSE SN IS(ARE) LISTED IN :Appendix 01 : List of Windshield Serial Numbers (including the 15 additional Windshield SN located at the end of both tables) WITHOUT A SUFFIX "U" MUST BE PUT IN QUARANTINE TO AVOID AN INSTALLATION ON AIRCRAFT. NOTE: The accomplishment instructions of this Service Bulletin refer to procedures included in other AIRBUS documents. When the words "refer to" are used and the operator has an accepted alternative procedure, the accepted alternative procedure can be used. When the words "in accordance with" are included in the instruction, the procedure in the AIRBUS document must be used. NOTE: The access and close-up instructions, not comprising return to service tests, in this Service Bulletin do not constitute or affect the technical intent of the Service Bulletin. Operators can therefore, as deemed necessary, omit or add access and/or close-up steps to add flexibility to their maintenance operations as long as the technical intent of the Service Bulletin is met within the set parameters. NOTE: Manual titles given in the accomplishment instructions are referred to by acronyms. Refer to paragraph 1.J., References, for the definition of acronyms. NOTE: This Service Bulletin is classified mandatory or expected to be classified mandatory by an Airworthiness Directive (AD). The paragraphs 3.C. and 3.D. in these accomplishment instructions are Required for Compliance (RC) and must be done to comply with the AD. Other paragraphs are recommended and may be deviated from, done as part of other actions or done with accepted methods different from those given in the Service Bulletin, as long as the RC paragraphs can be done and the aircraft can be put back into a serviceable condition.

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 21 5

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# @A340-500/600
SERVICE BULLETIN

Task Associated Data Zone 210 Modified FIN 3DG1 3DG2 Manpower TOTAL MANHOURS 2.00 ELAPSED TIME (HOURS) 2.00 A. GENERAL NOTE: The purpose of flow charts is to supplement the information given in the Procedure and Compliance paragraphs and not to serve as the primary source for tasks or compliance times given in this Service Bulletin. (1) Subtask 565002-839-003-001 - Administrative Manpower Resources Skills NON SPECIFIC (a) Write in the applicable aircraft records that you have done all the work given in this Service Bulletin. B. PREPARATION (1) Subtask 565002-941-003-001 - Job Set-up Manpower Resources Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 12-34-24-860-802 Task 25-13-44-000-802 Task 52-10-00-010-801 (a) Make sure that the aircraft is electrically grounded, refer to AMM Task 12-34-24-860-802. (b) Put the access platform(s) in position. (c) Open the FWD passenger/crew door 831 or 841, refer to AMM Task 52-10-00-010-801. C. PROCEDURE (1) Subtask 565002-832-002-001 - Do a Detailed Visual Inspection of the LH/RH SGS Windshields (FINs 3DG1 and 3DG2) on Aircraft Work Zones and Access Panels Zone Access/Work location 210 DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 22 5

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# @A340-500/600
SERVICE BULLETIN
Manpower Resources Manhours 1.00 Minimum number of person 1 Subtask elapsed time 1.00 Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 25-13-44-000-802 Task 25-13-44-400-802 Fig. A-FFAAA Flow Chart - ADDITIONAL WORK Sheet 01 Fig. A-FBAAA Areas to be Inspected Sheet 01 Fig. A-FRAAA Inspection Report Sheet 01 Fig. A-FRBAA Inspection Report Sheet 01
CAUTION: WINDSHIELD(S) WHOSE SN IS(ARE) LISTED IN : Appendix 01 : List of Windshield Serial Numbers (including the 15 additional Windshield SN located at the end of both tables) WITHOUT A SUFFIX "U" MUST BE PUT IN QUARANTINE TO AVOID AN INSTALLATION ON AIRCRAFT. (a) At the threshold given in the PLANNING INFORMATION paragraph E.(2): Do a Detailed Inspection of the LH/RH SGS Windshields (3DG1 and 3DG2) Refer to Fig. A-FBAAA and Fig. A-FFAAA 1 Do a check of Serial Number (SN) of the SGS windshield (FINs 3DG1 and 3DG2)
a If the SN is not listed in the Appendix 02 - Report to Airbus - No further action b The SN is listed in the Appendix 02 - Contact Airbus for retrofit organization purpose, refer to Fig. AFRBAA

. - Replace the windshield, refer to TASK 564008-833-801-001. - No further action (b) Send inspection report to AIRBUS, refer to Fig. A-FRAAA and Fig. A-FRBAA

.

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 23 5

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# @A340-500/600
SERVICE BULLETIN

D. TEST None E. CLOSE-UP (1) Subtask 565002-942-003-001 - Close-up Manpower Resources Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 52-10-00-410-801 (a) Close the FWD passenger/crew door 831 or 841, refer to AMM Task 52-10-00-410-801. (b) Remove the access platform(s). (c) Restore the systems and the aircraft to normal operating conditions.

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 24 5

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# @A340-500/600
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Task 565002-833-802-001 - Repair - ADDITIONAL WORK WARNING: MAKE SURE THAT YOU OBEY ALL THE WARNINGS AND ALL THE CAUTIONS INCLUDED IN THE REFERENCED PROCEDURES. CAUTION: ALWAYS OBEY THE PRECAUTIONS THAT FOLLOW TO KEEP ELECTRICAL WIRING IN A SATISFACTORY CONDITION (ELECTRICALLY AND MECHANICALLY SERVICEABLE). WHEN YOU DO MAINTENANCE WORK, REPAIRS OR MODIFICATIONS, ALWAYS KEEP ELECTRICAL WIRING, COMPONENTS AND THE WORK AREA AS CLEAN AS POSSIBLE. TO DO THIS: - PUT PROTECTION, SUCH AS PLASTIC SHEETING, CLOTHS, ETC; AS NECESSARY ON WIRING AND COMPONENTS. - REGULARLY REMOVE ALL SHAVINGS, UNWANTED MATERIAL AND OTHER CONTAMINATION. THESE PRECAUTIONS WILL DECREASE THE RISK OF CONTAMINATION AND DAMAGE TO THE ELECTRICAL WIRING INSTALLATION. IN CASE OF CONTAMINATION REFER TO ESPM 20-55-00. NOTE: The accomplishment instructions of this Service Bulletin refer to procedures included in other AIRBUS documents. When the words "refer to" are used and the operator has an accepted alternative procedure, the accepted alternative procedure can be used. When the words "in accordance with" are included in the instruction, the procedure in the AIRBUS document must be used. NOTE: The access and close-up instructions, not comprising return to service tests, in this Service Bulletin do not constitute or affect the technical intent of the Service Bulletin. Operators can therefore, as deemed necessary, omit or add access and/or close-up steps to add flexibility to their maintenance operations as long as the technical intent of the Service Bulletin is met within the set parameters. NOTE: Manual titles given in the accomplishment instructions are referred to by acronyms. Refer to paragraph 1.J., References, for the definition of acronyms. NOTE: This Service Bulletin is classified mandatory or expected to be classified mandatory by an Airworthiness Directive (AD). The paragraphs 3.C. and 3.D. in these accomplishment instructions are Required for Compliance (RC) and must be done to comply with the AD. Other paragraphs are recommended and may be deviated from, done as part of other actions or done with accepted methods different from those given in the Service Bulletin, as long as the RC paragraphs can be done and the aircraft can be put back into a serviceable condition. Task Associated Data Zone 210 Modified FIN 3DG1 3DG2
DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 25 5

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# @A340-500/600
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Access Door 831 841 Manpower TOTAL MANHOURS 9.50 ELAPSED TIME (HOURS) 9.50 A. GENERAL (1) Subtask 565002-839-004-001 - Administrative Manpower Resources Skills NON SPECIFIC (a) Write in the applicable aircraft records that you have done all the work given in this Service Bulletin. B. PREPARATION (1) Subtask 565002-941-004-001 - Job Set-up Manpower Resources Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 12-34-24-860-802 Task 52-10-00-010-801 Task 56-11-11-000-801 (a) Make sure that the aircraft is electrically grounded, refer to AMM Task 12-34-24-860-802. (b) Put the access platform(s) in position. (c) Open the FWD passenger/crew door 831 or 841, refer to AMM Task 52-10-00-010-801. (d) Do the preparation procedure as specified in the removal of the windshields, refer to AMM Task 56-11-11-000-801. C. PROCEDURE (1) Subtask 565002-960-002-001 - Replace the Affected SGS Windshield(s) Work Zones and Access Panels Zone Access/Work location 210 Access Door 831 , Door 841

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 26 5

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# @A340-500/600
SERVICE BULLETIN
Manpower Resources Manhours 7.00 Minimum number of person 2 Subtask elapsed time 7.00 Skills NON SPECIFIC Material necessary to do the job Equipment BFEA01 ITEM NEW PART N ̊ QTY (UM) KEYWORD SEE NOTES SPSA340-1-4-1A 1 WINDSHLD (1 ) SPSA340-2-4-1A 1 WINDSHLD (1 ) NOTE: The above list of components is not an AIRBUS Kit, the required parts shall be ordered as necessary through the given channel. NOTE (1) : The quantity and the part number/serial number of windshield to be repaired depends on the number of affected windshields to be replaced. References Aircraft Maintenance Manual (AMM) Task 56-11-11-000-801 Task 56-11-11-400-801 (a) Remove : Refer to AMM Task 56-11-11-000-801 FIN 3DG2 1 Windshield SPSA340-1-4-1A Discard and/or FIN 3DG1 1 Windshield SPSA340-2-4-1A Discard (b) Install : Refer to AMM Task 56-11-11-400-801 FIN 3DG2 1 Windshield SPSA340-1-4-1A and/or FIN 3DG1 1 Windshield SPSA340-2-4-1A NOTE: The new windshield must not have a SN listed in Appendix 01 but could have a SN listed in Appendix 01 with a suffix "U".

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 27 5

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# @A340-500/600
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(c) Send the affected windshield(s) and the following informations : - operator - aircraft MSN - Time Since New (TSN) - FH - Flight Cycles (FC) - Time Since Installation (TSI) - removal date to the following address : SAINT-GOBAIN SULLY BP 32 16 ROUTE D’ISDES 45600 SULLY SUR LOIRE FRANCE D. TEST (1) Subtask 565002-700-002-001 - Testing Manpower Resources Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 56-11-11-400-801 (a) Remove the safety clips and tags and close the circuit breakers as specified after the installation of the windshields, refer to AMM Task 56-11-11-400-801. (b) Do the test procedure as specified after the installation of the windshields, refer to AMM Task 56-11-11-400-801. E. CLOSE-UP (1) Subtask 565002-942-004-001 - Close-up Manpower Resources Skills NON SPECIFIC References Aircraft Maintenance Manual (AMM) Task 52-10-00-410-801 Task 56-11-11-400-801 (a) Make sure that the work areas are clean and clear of tools and other items of equipment.
DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 28 5

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# @A340-500/600
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(b) Do the close-up procedure as specified after the installation of the windshields, refer to AMM Task 56-11-11-400-801. (c) Close the FWD passenger/crew door 831 or 841, refer to AMM Task 52-10-00-410-801. (d) Remove the access platform(s). (e) Restore the systems and the aircraft to normal operating condition.

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 29 5

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# @A340-500/600
SERVICE BULLETIN

**CONF ALL



### A **C**

**C B** 

**B** 3DG2
3DG1

**NOTE:** DETAILED VISUAL INSPECTION DO THE INSPECTION WITH DETAIL C FIRST, IF MISSING OR NOT READABLE, USE DETAIL B. 

## B **A**

**C**

F_SB_565002_5_BAAA_01_02 Figure A-FBAAA - Sheet 01 Areas to be Inspected
DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 30 5

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# @A340-500/600
SERVICE BULLETIN

**CONF ALL

QUESTION
ACTION
FINDING AND PN SPS A340−1−4−1A (FIN 3DG2)

APPENDIX 01 WITHOUT "U" AT NO YES

CONTACT AIRBUS FOR RETROFIT ORGANIZATION PURPOSE DO A CHECK OF THE SERIAL NUMBERS (SN) OF THE SGS WINDSHIELD PART NUMBER (PN) SPS A340−2−4−1A (FIN 3DG1)

REMOVE WINDSHIELD PN SPS A340−1−4−1A AND/OR SPS A340−2−4−1A AT THE THRESHOLD GIVEN IN THE PLANNING INFORMATION PARAGRAPH E.(2). DO A DETAILED INSPECTION OF THE SAINT−GOBAIN SULLY (SGS) WINDSHIELD (FINs 3DG1 AND 3DG2)

SN LISTED IN THE END OF SN

REFER TO SUBTASK 565002−960−001−001

INSTALL WINDSHIELD WHOSE SN IS NOT LISTED IN THE TABLE IN APPENDIX 01 OR LISTED IN THE TABLE WITH "U" AT THE END OF SN REFER TO SUBTASK 565002−960−001−001 NO FURTHER ACTION

RETURN WINDSHIELD REMOVED TO SGS

NO FURTHER ACTION REFER TO TASK 565002−832−801−001

REFER TO TASK 565002−832−801−001 01

**NOTE:** NOT AFFECTED WINDSHIELD ARE WINDSHIELDS WITH SN NOT LISTED IN APPENDIX 01 AND WINDSHIELDS LISTED IN APPENDIX 01 WITH "U" AT THE END OF SN (REPAIRED) 01 (TASK 565002−833−801−001)

(TASK 565002−833−801−001) 02

03

A REVIEW OF AIRCRAFT DELIVERY OR MAINTENANCE RECORDS IS ACCEPTABLE TO DETERMINE THE MANUFACTURER, PN AND SN OF THE INSTALLED WINDSHIELDS, PROVIDED THE MANUFACTURER, PN AND SN CAN BE CONCLUSIVELY DETERMINED FROM THAT REVIEW. 02

THE PURPOSE OF FLOW CHARTS IS TO SUPPLEMENT THE INFORMATION GIVEN IN THE PROCEDURE AND COMPLIANCE PARAGRAPHS AND NOT TO SERVE AS A PRIMARY SOURCE FOR TASKS OR COMPLIANCE TIMES GIVEN THIS SERVICE BULLETIN 03 AFTER EMBODIMENT OF THIS SB, DO NOT INSTALL ON AN AEROPLANE ANY AFFECTED WINDSHIELD FROM SGS HAVING A P/N AND S/N LISTED IN APPENDIX 01 UNLESS A SUFFIX "U" IS ADDED AT THE END OF SN

F_SB_565002_5_FBAA_01_03 Figure A-FFBAA - Sheet 01 Flow Chart
DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 31 5

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# @A340-500/600
SERVICE BULLETIN

**CONF ALL

QUESTION
ACTION
FINDING AND PN STA340−2−4−1A (FIN 3DG2)

APPENDIX 02 WITHOUT "U" AT NO YES

CONTACT AIRBUS FOR RETROFIT ORGANIZATION PURPOSE DO A CHECK OF THE SERIAL NUMBERS (SN) OF THE SGS WINDSHIELD PART NUMBER (PN) STA340−1−4−1A (FIN 3DG1)

REMOVE WINDSHIELD PN STA340−1−4−1A AND/OR STA340−2−4−1A AT THE THRESHOLD GIVEN IN THE PLANNING INFORMATION PARAGRAPH E.(2). DO A DETAILED INSPECTION OF THE SAINT−GOBAIN SULLY (SGS) WINDSHIELD (FINs 3DG1 AND 3DG2)

SN LISTED IN THE END OF SN

REFER TO SUBTASK 565002−960−002−001

INSTALL WINDSHIELD WHOSE SN IS NOT LISTED IN THE TABLE IN APPENDIX 01 OR LISTED IN THE TABLE WITH "U" AT THE END OF SN REFER TO SUBTASK 565002−960−002−001

NO FURTHER ACTION RETURN WINDSHIELD REMOVED TO SGS NO FURTHER ACTION REFER TO TASK 565002−832−802−001

REFER TO TASK 565002−832−802−001 01 02

**NOTE:** NOT AFFECTED WINDSHIELD ARE WINDSHIELDS WITH SN NOT LISTED IN APPENDIX 02 AND WINDSHIELDS LISTED IN APPENDIX 02 WITH "U" AT THE END OF SN (REPAIRED). A REVIEW OF AIRCRAFT DELIVERY OR MAINTENANCE RECORDS IS ACCEPTABLE TO DETERMINE THE MANUFACTURER, PN AND SN OF THE INSTALLED WINDSHIELDS, PROVIDED THE MANUFACTURER, PN AND SN CAN BE CONCLUSIVELY DETERMINED FROM THAT REVIEW. 01 02 (TASK 565002−833−802−001)

(TASK 565002−833−802−001) 03

THE PURPOSE OF FLOW CHARTS IS TO SUPPLEMENT THE INFORMATION GIVEN IN THE PROCEDURE AND COMPLIANCE PARAGRAPHS AND NOT TO SERVE AS A PRIMARY SOURCE FOR TASKS OR COMPLIANCE TIMES GIVEN THIS SERVICE BULLETIN 03 AFTER EMBODIMENT OF THIS SB, DO NOT INSTALL ON AN AEROPLANE ANY AFFECTED WINDSHIELD FROM SGS HAVING A P/N AND S/N LISTED IN APPENDIX 01 UNLESS A SUFFIX "U" IS ADDED AT THE END OF SN

F_SB_565002_5_FAAA_01_06 Figure A-FFAAA - Sheet 01 Flow Chart - ADDITIONAL WORK
DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 32 5

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# @A340-500/600
SERVICE BULLETIN

**CONF ALL **INSPECTION REPORT** SERVICE BULLETIN No : A/C MSN : FLIGHT CYCLES : FLIGHT HOURS : A340−56−5002

DATE OF INSPECTION : RETURN TO :

INSPECTION METHOD : DETAILED INSPECTION

FIN

PN IDENTIFICATION

SN IDENTIFICATION 3DG1 3DG2 AIRBUS CUSTOMER SERVICES ENGINEERING − SEES4 PAX DOORS − FUSELAGE (SA/LA) − WINDOWS − 1 ROND POINT MAURICE BELLONTE 31707 BLAGNAC CEDEX FRANCE E−mail: structuresbinspectionresult@airbus.com CENTER WING BOX (SA/LA)

FAX +33 (0)5 61 93 32 73

F_SB_565002_5_RAAA_01_01 Figure A-FRAAA - Sheet 01 Inspection Report
DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 33 5

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# @A340-500/600
SERVICE BULLETIN

**CONF ALL **INSPECTION REPORT** SERVICE BULLETIN No : A/C MSN : FLIGHT CYCLES : FLIGHT HOURS : A340−56−5002

DATE OF INSPECTION : RETURN TO :

INSPECTION METHOD : DETAILED INSPECTION

FIN

FLIGHT HOURS OF AFFECTED WINDSHIELD(S)
FLIGHT CYCLES OF AFFECTED WINDSHIELD(S)

NEW PN/SN INTALLED REMPLACEMENT OF WINDSHIELD YES NO YES NO 3DG1 3DG2 AIRBUS CUSTOMER SERVICES ENGINEERING − SEES4 PAX DOORS − FUSELAGE (SA/LA) − WINDOWS − 1 ROND POINT MAURICE BELLONTE 31707 BLAGNAC CEDEX FRANCE E−mail: structuresbinspectionresult@airbus.com CENTER WING BOX (SA/LA)

FAX +33 (0)5 61 93 32 73

F_SB_565002_5_RBAA_01_01 Figure A-FRBAA - Sheet 01 Inspection Report
DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 34 5

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# @A340-500/600
SERVICE BULLETIN Appendix 01 : List of Windshield Serial Numbers (including the 15 additional Windshield SN located at the end of both tables) **CONF ALL List of Windshield Serial Numbers (including the 15 additional Windshield SN located at the end of both tables)

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 1 5

Printed in FRANCE © AIRBUS S.A.S. 2007. All rights reserved.

# @A340-500/600
SERVICE BULLETIN Appendix 01 : List of Windshield Serial Numbers (including the 15 additional Windshield SN located at the end of both tables)
**CONF ALL

SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A SPS A340−2−4−1A LH S/N 1303 1373 1411 1415 1457 1533 1537 1777 1801 1849 1899 1907 1915 2145 2453 2459 2545 2569 2615 2651 2787 2845 2877 3007 3011 3035 3047 3105 3111 3125 3275 3317 3359 3415 3501 3565 3573 3589 3593 3595 3617 LH S/N 3639 3643 3665 3667 3669 3671 3673 3675 3677 3679 3681 3683 3685 3687 3689 3691 3693 3695 3697 3699 3701 3703 3705 3707 3709 3711 3713 3715 3717 3719 3721 3723 3725 3727 3729 3731 3733 3735 3739 3741 3743 LH S/N 3745 3747 3749 3751 3753 3755 3757 3759 3761 3763 3765 3767 3769 3771 3773 3775 3777 3779 3781 3783 3785 3787 3789 3791 3793 3795 3797 3801 3803 3805 3807 3809 3811 3813 3815 3817 3819 3821 3823 3825 3827 LH S/N 3829 3831 3833 3835 3837 3841 3843 3845 3847 3849 3851 3853 3855 3857 3861 3863 3865 3867 3869 3871 3873 3875 3877 3879 3881 3883 3885 3887 3889 3891 3893 3895 3897 3899 3901 3903 3905 3907 3909 3911 3913 LH S/N 3915 3917 3919 3921 3923 3925 3927 3929 3931 3933 3935 3937 3939 3941 3943 3945 3947 3949 3951 3953 3955 3957 3959 3961 3963 3965 3967 3969 3971 3973 3975 3977 3979 3983 3985 3987 3989 3991 3993 3527 3555 PART NUMBER S/N WINDSHIELDS ON LH SIDE

F_SB_565002_5_AAAA_01_04 Figure A-FAAAA - Sheet 01 Appendix 01 : List of Windshield Serial Numbers
DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 2 5

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# @A340-500/600
SERVICE BULLETIN Appendix 01 : List of Windshield Serial Numbers (including the 15 additional Windshield SN located at the end of both tables)
**CONF ALL

SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A RH S/N 1412 1436 1654 1870 1876 1932 1996 2018 2054 2092 2140 2150 2170 2172 2196 2216 2544 2572 2618 2636 2672 2722 2728 2812 2822 2864 2886 2908 2988 2996 3004 3036 3048 3068 3098 3506 3558 3578 3582 3586 RH S/N 3588 3590 3594 3598 3600 3606 3608 3610 3612 3614 3616 3618 3620 3624 3626 3628 3630 3632 3636 3638 3652 3654 3656 3660 3662 3666 3668 3670 3676 3678 3680 3684 3686 3688 3690 3692 3694 3696 3698 3700 RH S/N 3702 3704 3706 3708 3710 3712 3714 3716 3718 3720 3722 3724 3726 3728 3730 3732 3734 3736 3738 3740 3742 3746 3748 3750 3752 3754 3756 3758 3760 3762 3766 3768 3770 3772 3774 3776 3778 3780 3782 3784 RH S/N 3786 3788 3790 3792 3794 3796 3800 3802 3804 3806 3808 3810 3812 3814 3816 3818 3820 3822 3824 3826 3828 3830 3832 3834 3836 3838 3840 3842 3844 3846 3848 3850 3852 3854 3856 3858 3860 3862 3864 3866 RH S/N 3870 3872 3874 3876 3878 3880 3882 3884 3886 3888 3890 3892 3894 3896 3898 3900 3902 3906 3908 3910 3912 3584 3592 3596 3622 3634 3640 3648 3650 3672 3674 3682 3764 3868 PART NUMBER S/N WINDSHIELDS ON RH SIDE

F_SB_565002_5_AAAA_02_03 Figure A-FAAAA - Sheet 02 Appendix 01 : List of Windshield Serial Numbers
DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 3 5

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# @A340-500/600
SERVICE BULLETIN Appendix 01 : List of Windshield Serial Numbers (including the 15 additional Windshield SN located at the end of both tables)

This Page Intentionally Left Blank

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 4 5

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# @A340-500/600
SERVICE BULLETIN Appendix 02 : List of the 15 additional Windshield Serial Numbers only - ADDITIONAL WORK **CONF ALL List of the 15 additional Windshield Serial Numbers only

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 1 5

Printed in FRANCE © AIRBUS S.A.S. 2007. All rights reserved.

# @A340-500/600
SERVICE BULLETIN Appendix 02 : List of the 15 additional Windshield Serial Numbers only - ADDITIONAL WORK

**CONF ALL

PART NUMBER SPS A340−2−4−1A SPS A340−2−4−1A LH S/N 3527 3555 S/N WINDSHIELDS ON LH SIDE

PART NUMBER SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A SPS A340−1−4−1A RH S/N 3584 3592 3596 3622 3634 3640 3648 3650 3672 3674 3682 3764 3868 S/N WINDSHIELDS ON RH SIDE

F_SB_565002_5_AEAA_01_02

Figure A-FAEAA - Sheet 01 Appendix 02 : List of Windshield Serial Numbers - ADDITIONAL WORK
DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 2 5

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# @A340-500/600
SERVICE BULLETIN REPORTING SHEET 

### TITLE: WINDOWS - FIXED WINDOWS - INSPECTION OF WINDSHIELD HEATING CONNECTORS MODIFICATION No.: None Please complete the appropriate item (A or B): A - SB WILL BE embodied YES/NO (if NO please comment) If YES, aircraft concerned (as per SB effectivity by default) and planned dates (month/year) of embodiment:

B - SB HAS BEEN embodied on aircraft: Operator comments:

From Airline: Name/Title: Signature: Date: If operational documentation is affected (see Paragraph 1.K of this SB): If information is needed prior to next normal revision or prior to SB embodiment, please indicate required service(s): Either: Modification Operational Impact (MOI), if available YES/NO Or : Intermediate revision YES/NO Important Information: This SB will only be incorporated in your maintenance and operational documentation if this sheet is returned to Airbus and signed by a duly authorised representative. With the next feasible revision, this will result in - Updating of maintenance documentation to show pre and post SB data. - Updating of maintenance and operational documentation to show post SB data after embodiment. If this SB requires previous or simultaneous accomplishment of other SBs, Airbus shall automatically include them in the manual revisions. Refer to SIL 00-037 for detailed information. Please return this completed sheet to: AIRBUS CUSTOMER SERVICES DIRECTORATE 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX FRANCE Attn: SDC32 Technical Data and Documentation Services FAX: (+33) 5 61 93 28 06 e-mail: sb.reporting@airbus.com or via your Resident Customer Support Office. Alternatively, SB lists via letters or fax are also accepted.

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 1 5

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# @A340-500/600
SERVICE BULLETIN QUALITY PERCEPTION FORM Use this form to tell us what is your perception of the quality of this Service Bulletin. The reported data that you provide us will be used to analyse areas of difficulties and to take corrective action to further improve the quality of our Service Bulletins. We thank you for the time you have taken in completing this form. (Please rate on a scale of 1 to 4, with 4 being the highest score) - Quality rating of this SB 4321 - Quality rating of the Accomplishment Instructions 4321 - Quality rating of the Illustrations 4321 - Is this SB easy to understand ? Y/N If you have had difficulties in the accomplishment of this SB please quote below the area(s) and give a short description of the issue. Planning Material Instructions X Effectivity X Kit content X Preparation X Reason X List of Materials Operator Supplied X Mod/Inspection X Manpower X Industry support X Test X References X Re-identification X Close-Up X Publication X Tooling X Illustrations
Comments:

Operator: Date: Name/Title: Please return this form to: AIRBUS CUSTOMER SERVICES DIRECTORATE 1 Rond Point Maurice Bellonte 31707 BLAGNAC CEDEX FRANCE Attn : SEM4 Service Bulletins Management FAX : (33) 5 61 93 42 51 Or via your Resident Customer Support Office.

DATE: May 04/10 SERVICE BULLETIN No.: A340-56-5002 REVISION No.: 02 - Aug 01/13 Page: 1 5

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