2010 Federal Employee Viewpoint Survey Results

Overseas Private Investment Corporation (OPIC)

OPIC values its employees and is committed to making improvements based on employee feedback.

Employee feedback is drawn from many sources, including the 2010 Federal Employee Viewpoint Survey

(formally called the Federal Human Capital Survey), an annual government-wide survey measuring

employee perceptions of whether, and to what extent, conditions characterizing successful organizations

are present in their agencies.

The OPIC Employee Viewpoint Survey was administered by the Office of Human Resource Management

in accordance with guidelines set by the Office of Personnel Management (OPM). The survey was

conducted online from April 5, 2010 through May 14, 2010.

Over 263,000 federal employees (97% of the executive branch workforce) completed the survey resulting

in a government-wide response rate of 52%. At OPIC, of the 171 employees who were eligible to

participate in the 2010 survey, 151 OPIC employees responded, resulting in a response rate of 88% -

significantly higher than the government-wide average, and higher than any other government agency.

The enclosed summary report compares 2010 OPIC Employee Viewpoint Survey results with the OPM

issued government-wide 2010 Federal Employee Viewpoint Survey results. Overall, OPIC employees

responded more positively to almost 94% of the survey questions compared with the general government

population, and in many cases OPIC employees showed a significant (greater than 10%) difference in

positive ratings.

Areas in which OPIC is doing well:

 98% of OPIC employees reported that when needed, they are willing to put in the extra effort to

get the job done.

 98% of OPIC employees believe physical conditions of their workspace allow them to perform

their jobs well.

 97% of OPIC employees feel protected from health and safety hazards on the job

 92% of OPIC employees feel prepared for potential security threats.

 91% of OPIC employees believe the work they do is important

 91% of OPIC employees feel the agency is successful at accomplishing its mission.

 91% of OPIC employees are constantly looking for ways to do their job better.

 90% of OPIC employees positively rate the overall quality of work done by their work unit.

 89% of OPIC employees would recommend their organization as a good place to work.

 88% of OPIC employees think the workforce has the job relevant knowledge and skills necessary

to accomplish organizational goals.

 88% of OPIC employees report that their supervisor/ team leader has talked to them about their

performance in the past six months.

 87% of OPIC employees feel overall satisfaction with their organization.

 87% of OPIC employees like the kind of work they do

Areas in which OPIC needs to continue to focus are:

 36% of OPIC employees are satisfied with their opportunity to get a better job in their organization

 47% of OPIC employees believe pay raises depend on how well employees perform their jobs

 53% of OPIC employees feel that in their work unit, steps are taken to deal with a poor performer

who cannot or will not improve.

 53% of OPIC employees feel that differences in performance are recognized in a meaningful way

 54% of OPIC employees feel creativity and innovation are rewarded.
2010 OPIC Employee Viewpoint Survey

Overseas Private Investment Corporation Trend Report

Number of Eligible Surveys Returned: 151

This is a summary OPIC employee responses to the 2010 OPIC Employee Viewpoint Survey. This summary displays results

by Positive, Neutral, Negative and where applicable, Do Not Know or No Basis to Judge responses. As shown below, for each

responsescaletworesponsesarecategorizedas“Positive”,oneresponseiscategorizedas“Neutral”,andtworesponsesare

categorized as“Negative”.

Positive Responses Neutral Responses Negative Responses

Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree

Overseas Private Investment Corporation Trend Report

My Work Experiences

01 I am given a real opportunity to improve my skills in my organization.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 72% 13% 15%

2010 Federal Employee Viewpoint Survey 66% 16% 18%

Difference in Positive Ratings ↑6%

02 I have enough information to do my job well.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 81% 10% 9%

2010 Federal Employee Viewpoint Survey 73% 14% 13%

Difference in Positive Ratings ↑8%

03 I feel encouraged to come up with new and better ways of doing things.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 65% 21% 15%

2010 Federal Employee Viewpoint Survey 60% 18% 22%

Difference in Positive Ratings ↑5%

04 My work gives me a feeling of personal accomplishment.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 79% 13% 9%

2010 Federal Employee Viewpoint Survey 75% 14% 12%

Difference in Positive Ratings ↑4%

05 I like the kind of work I do.

Positive Neutral Negative
2010 OPIC Employee Viewpoint Survey 87% 9% 4%

2010 Federal Employee Viewpoint Survey 86% 10% 5%

Difference in Positive Ratings ↑1%

06 I know what is expected of me on the job.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 85% 11% 3%

2010 Federal Employee Viewpoint Survey 81% 11% 8%

Difference in Positive Ratings ↑4%

07 When needed I am willing to put in the extra effort to get the job done.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 98% 1% 1%

2010 Federal Employee Viewpoint Survey 97% 2% 1%

Difference in Positive Ratings ↑1%

08 I am constantly looking for ways to do my job better.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 91% 7% 2%

2010 Federal Employee Viewpoint Survey 92% 7% 1%

Difference in Positive Ratings ↓1%

09 I have sufficient resources (for example, people, materials, budget) to get my job done.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 60% 17% 23%

2010 Federal Employee Viewpoint Survey 50% 17% 33%

Difference in Positive Ratings ↑10%

10 My workload is reasonable.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 67% 19% 15%

2010 Federal Employee Viewpoint Survey 59% 16% 24%

Difference in Positive Ratings ↑8%

11 My talents are used well in the workplace.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 68% 17% 15%

2010 Federal Employee Viewpoint Survey 60% 17% 23%

Difference in Positive Ratings ↑8%

12 Iknowhowmyworkrelatestotheagency’sgoalsandpriorities.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 86% 11% 3%

2010 Federal Employee Viewpoint Survey 84% 10% 6%

Difference in Positive Ratings ↑2%

13 The work I do is important.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 91% 7% 3%

2010 Federal Employee Viewpoint Survey 92% 6% 2%

Difference in Positive Ratings ↓1%
14 Physical conditions (for example, noise level, temperature, lighting, cleanliness in the workplace) allow

employees to perform their jobs well.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 98% 2% 0%

2010 Federal Employee Viewpoint Survey 67% 15% 18%

Difference in Positive Ratings ↑31%

15 My performance appraisal is a fair reflection of my performance.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 81% 8% 11%

2010 Federal Employee Viewpoint Survey 68% 15% 17%

Difference in Positive Ratings ↑13%

16 I am held accountable for achieving results.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 86% 10% 4%

2010 Federal Employee Viewpoint Survey 84% 11% 5%

Difference in Positive Ratings ↑2%

17 I can disclose a suspected violation of any law, rule or regulation without fear of reprisal.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 74% 17% 9%

2010 Federal Employee Viewpoint Survey 62% 20% 19%

Difference in Positive Ratings ↑12%

18 My training needs are assessed.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 57% 20% 23%

2010 Federal Employee Viewpoint Survey 54% 24% 23%

Difference in Positive Ratings ↑3%

19 In my most recent performance appraisal, I understood what I had to do to be rated at different performance

levels (for example, Fully Successful, Outstanding).

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 74% 16% 11%

2010 Federal Employee Viewpoint Survey 68% 14% 18%

Difference in Positive Ratings ↑6%

My Work Unit

20 The people I work with cooperate to get the job done.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 84% 10% 6%

2010 Federal Employee Viewpoint Survey 75% 13% 12%

Difference in Positive Ratings ↑9%

21 My work unit is able to recruit people with the right skills.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 77% 14% 9%

2010 Federal Employee Viewpoint Survey 46% 27% 27%

Difference in Positive Ratings ↑31%
22 Promotions in my work unit are based on merit.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 57% 27% 17%

2010 Federal Employee Viewpoint Survey 35% 28% 36%

Difference in Positive Ratings ↑22%

23 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 53% 29% 18%

2010 Federal Employee Viewpoint Survey 31% 28% 42%

Difference in Positive Ratings ↑22%

24 In my work unit, differences in performance are recognized in a meaningful way.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 53% 31% 18%

2010 Federal Employee Viewpoint Survey 36% 29% 35%

Difference in Positive Ratings ↑17%

25 Awards in my work unit depend on how well employees perform their jobs.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 64% 21% 15%

2010 Federal Employee Viewpoint Survey 44% 24% 32%

Difference in Positive Ratings ↑20%

26 Employees in my work unit share job knowledge with each other.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 75% 15% 11%

2010 Federal Employee Viewpoint Survey 73% 15% 13%

Difference in Positive Ratings ↑2%

27 The skill level in my work unit has improved in the past year?

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 70% 24% 6%

2010 Federal Employee Viewpoint Survey 56% 28% 16%

Difference in Positive Ratings ↑14%

28 How would you rate the overall quality of work done by your work unit?

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 90% 9% 1%

2010 Federal Employee Viewpoint Survey 82% 15% 3%

Difference in Positive Ratings ↑8%

My Agency

29 The workforce has the job-relevant knowledge and skills necessary to accomplish organizational goals.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 88% 9% 3%

2010 Federal Employee Viewpoint Survey 73% 17% 11%

Difference in Positive Ratings ↑15%
30 Employees have a feeling of personal empowerment with respect to work processes.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 64% 19% 17%

2010 Federal Employee Viewpoint Survey 48% 26% 26%

Difference in Positive Ratings ↑16%

31 Employees are recognized for providing high quality products and services.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 67% 20% 13%

2010 Federal Employee Viewpoint Survey 51% 23% 26%

Difference in Positive Ratings ↑16%

32 Creativity and innovation are rewarded.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 54% 30% 16%

2010 Federal Employee Viewpoint Survey 41% 29% 30%

Difference in Positive Ratings ↑13%

33 Pay raises depend on how well employees perform their jobs.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 47% 34% 19%

2010 Federal Employee Viewpoint Survey 26% 29% 45%

Difference in Positive Ratings ↑21%

34 Policies and programs promote diversity in the workplace (for example, recruiting minorities and women,

training in awareness of diversity issues, mentoring).

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 69% 25% 7%

2010 Federal Employee Viewpoint Survey 58% 28% 14%

Difference in Positive Ratings ↑11%

35 Employees are protected from health and safety hazards on the job.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 97% 2% 1%

2010 Federal Employee Viewpoint Survey 76% 14% 10%

Difference in Positive Ratings ↑21%

36 My organization has prepared employees for potential security threats.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 92% 5% 3%

2010 Federal Employee Viewpoint Survey 76% 15% 9%

Difference in Positive Ratings ↑16%

37 Arbitrary action, personal favoritism and coercion for partisan political purposes are not tolerated.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 67% 22% 12%

2010 Federal Employee Viewpoint Survey 51% 25% 24%

Difference in Positive Ratings ↑16%
38 Prohibited Personnel Practices (for example, illegally discriminating for or against any employee/applicant,

obstructingaperson’srighttocompeteforemployment, knowingly violating veterans’preference requirements) are

not tolerated.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 81% 17% 2%

2010 Federal Employee Viewpoint Survey 66% 20% 14%

Difference in Positive Ratings ↑15%

39 My agency is successful at accomplishing its mission.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 91% 8% 1%

2010 Federal Employee Viewpoint Survey 78% 16% 7%

Difference in Positive Ratings ↑13%

40 I recommend my organization as a good place to work.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 89% 9% 3%

2010 Federal Employee Viewpoint Survey 70% 19% 12%

Difference in Positive Ratings ↑19%

41 I believe the results of this survey will be used to make my agency a better place to work.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 78% 14% 8%

2010 Federal Employee Viewpoint Survey 45% 30% 26%

Difference in Positive Ratings ↑33%

My Supervisor/Team Leader

42 My supervisor supports my need to balance work and other life issues.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 86% 7% 7%

2010 Federal Employee Viewpoint Survey 76% 13% 11%

Difference in Positive Ratings ↑10%

43 My supervisor/team leader provides me with opportunities to demonstrate my leadership skills.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 72% 17% 12%

2010 Federal Employee Viewpoint Survey 66% 18% 16%

Difference in Positive Ratings ↑6%

44 Discussions with my supervisor/team leader about my performance are worthwhile.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 72% 17% 12%

2010 Federal Employee Viewpoint Survey 62% 19% 18%

Difference in Positive Ratings ↑10%

45 My supervisor/team leader is committed to a workforce representative of all segments of society.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 74% 22% 4%

2010 Federal Employee Viewpoint Survey 65% 24% 11%

Difference in Positive Ratings ↑9%
46 My supervisor/team leader provides me with constructive suggestions to improve my job performance.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 72% 16% 12%

2010 Federal Employee Viewpoint Survey 61% 21% 19%

Difference in Positive Ratings ↑11%

47 Supervisors/team leaders in my work unit support employee development.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 80% 10% 11%

2010 Federal Employee Viewpoint Survey 66% 19% 16%

Difference in Positive Ratings ↑14%

48 My supervisor/team leader listens to what I have to say.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 83% 10% 7%

2010 Federal Employee Viewpoint Survey 75% 13% 12%

Difference in Positive Ratings ↑8%

49 My supervisor/team leader treats me with respect.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 86% 7% 7%

2010 Federal Employee Viewpoint Survey 80% 11% 9%

Difference in Positive Ratings ↑6%

50 In the last six months, my supervisor/team leader has talked with me about my performance.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 88% 9% 3%

2010 Federal Employee Viewpoint Survey 76% 11% 13%

Difference in Positive Ratings ↑12%

51 I have trust and confidence in my supervisor.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 77% 13% 10%

2010 Federal Employee Viewpoint Survey 67% 17% 16%

Difference in Positive Ratings ↑10%

52 Overall, how good a job do you feel is being done by your immediate supervisor/team leader.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 79% 13% 9%

2010 Federal Employee Viewpoint Survey 68% 19% 12%

Difference in Positive Ratings ↑11%

Leadership

53 In my organization, leaders generate high levels of motivation and commitment in the workforce.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 65% 23% 12%

2010 Federal Employee Viewpoint Survey 45% 27% 29%

Difference in Positive Ratings ↑20%

54 Myorganization’sleadersmaintainhighstandardsofhonestyandintegrity.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 76% 18% 6%
2010 Federal Employee Viewpoint Survey 56% 24% 21%

Difference in Positive Ratings ↑20%

55 Managers/supervisors/team leaders work well with employees of different backgrounds.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 84% 12% 4%

2010 Federal Employee Viewpoint Survey 64% 23% 14%

Difference in Positive Ratings ↑20%

56 Managers communicate the goals and priorities of the organization.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 69% 23% 8%

2010 Federal Employee Viewpoint Survey 64% 20% 16%

Difference in Positive Ratings ↑5%

57 Managers reviewandevaluatetheorganization’sprogresstowardmeetingitsgoalsandobjectives.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 70% 23% 7%

2010 Federal Employee Viewpoint Survey 64% 23% 13%

Difference in Positive Ratings ↑6%

58 Managers promote communication among different work units (for example, about projects, goals, needed

resources).

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 57% 24% 19%

2010 Federal Employee Viewpoint Survey 55% 23% 22%

Difference in Positive Ratings ↑2%

59 Managers support collaboration across work units to accomplish work objectives.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 57% 26% 18%

2010 Federal Employee Viewpoint Survey 58% 23% 19%

Difference in Positive Ratings ↓1%

60 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor/team

leader.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 74% 18% 8%

2010 Federal Employee Viewpoint Survey 57% 25% 18%

Difference in Positive Ratings ↑17%

61 Ihaveahighlevelofrespectformyorganization’sseniorleaders.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 72% 22% 6%

2010 Federal Employee Viewpoint Survey 56% 23% 22%

Difference in Positive Ratings ↑17%

62 Senior leaders demonstrate support for Work/Life programs.

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 84% 15% 1%

2010 Federal Employee Viewpoint Survey 55% 27% 19%

Difference in Positive Ratings ↑29%
My Satisfaction

63 How satisfied are you with your involvement in decisions that affect your work?

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 66% 22% 12%

2010 Federal Employee Viewpoint Survey 55% 23% 22%

Difference in Positive Ratings ↑11%

64 How satisfied are you with theinformationyoureceivefrommanagementonwhat’sgoingoninyour

organization?

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 60% 23% 17%

2010 Federal Employee Viewpoint Survey 51% 23% 26%

Difference in Positive Ratings ↑9%

65 How satisfied are you with the recognition you receive for doing a good job?

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 61% 24% 15%

2010 Federal Employee Viewpoint Survey 52% 22% 26%

Difference in Positive Ratings ↑9%

66 How satisfied are you with the policies and practices of your senior leader?

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 60% 31% 9%

2010 Federal Employee Viewpoint Survey 45% 29% 26%

Difference in Positive Ratings ↑15%

67 How satisfied are you with your opportunity to get a better job in your organization?

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 36% 33% 31%

2010 Federal Employee Viewpoint Survey 42% 27% 31%

Difference in Positive Ratings ↓6%

68 How satisfied are you with the training you receive for your present job?

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 61% 25% 15%

2010 Federal Employee Viewpoint Survey 56% 23% 21%

Difference in Positive Ratings ↑5%

69 Considering everything, how satisfied are you with your job?

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 81% 10% 9%

2010 Federal Employee Viewpoint Survey 72% 16% 12%

Difference in Positive Ratings ↑9%

70 Considering everything, how satisfied are you with your pay?

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 63% 20% 17%

2010 Federal Employee Viewpoint Survey 66% 16% 19%

Difference in Positive Ratings ↓3%
71 Considering everything, how satisfied are you with your organization?

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 87% 9% 3%

2010 Federal Employee Viewpoint Survey 62% 21% 17%

Difference in Positive Ratings ↑25%

Work/Life

72 How satisfied are you with the following Work/Life programs in your agency? Telework

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 77% 19% 3%

2010 Federal Employee Viewpoint Survey 35% 42% 23%

Difference in Positive Ratings ↑42%

73 How satisfied are you with the following Work/Life programs in your agency? Alternative work schedules (AWS)

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 75% 18% 6%

2010 Federal Employee Viewpoint Survey 60% 25% 16%

Difference in Positive Ratings ↑15%

74 How satisfied are you with the following Work/Life programs in your agency? Health and Wellness Programs

(for example, exercise, medical screening, quit smoking programs):

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 82% 15% 2%

2010 Federal Employee Viewpoint Survey 51% 31% 18%

Difference in Positive Ratings ↑31%

75 How satisfied are you with the following Work/Life programs in your agency? Employee Assistance Program

(EAP:

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 58% 37% 5%

2010 Federal Employee Viewpoint Survey 48% 43% 9%

Difference in Positive Ratings ↑10%

76 How satisfied are you with the following Work/Life programs in your agency? Child care programs ( for example,

daycare, parenting classes, parenting support groups ):

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 35% 51% 14%

2010 Federal Employee Viewpoint Survey 23% 60% 17%

Difference in Positive Ratings ↑12%

77 How satisfied are you with the following Work/Life programs in your agency? Elder care programs (for example,

support groups, speakers):

Positive Neutral Negative

2010 OPIC Employee Viewpoint Survey 31% 60% 9%

2010 Federal Employee Viewpoint Survey 20% 67% 14%

Difference in Positive Ratings ↑11%