<PAGE>

                                                                   EXHIBIT 10.43

                                 MAPICS, Inc.

                   Summary of Proposed Terms and Conditions
        For Proposed Up To $60,000,000 Senior Secured Credit Facilities

                               December 10, 1999

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Borrower:                     MAPICS, Inc.
--------

Facilities:                   Up to $60,000,000 Senior Secured Credit
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                              Facilities, as follows:

                              (A)  $40,000,000 Term Loan ("Term Loan")

                              (B)  Revolving Credit Loan (the "Revolver" or
                                   "Revolving Credit Loans") in the maximum
                                   original principal amount of up to
                                   $20,000,000 (the "Maximum Commitment") with a
                                   sublimit of up to $5,000,000 for Letters of
                                   Credit ("L/C's"), with availability under the
                                   Revolver to be limited to the lesser of (i)
                                   the Maximum Commitment and (ii) the Borrowing
                                   Base (as defined under the heading
                                   "Availability").

                              BankBoston, N.A. has committed to an aggregate
                              amount of not more than $55,000,000 of the
                              Facilities. The aggregate amount of the Facilities
                              shall be permitted to be increased on the Closing
                              Date to $60,000,000 if not less than $40,000,000
                              of the Facilities are funded on the Closing Date
                              by one or more lending institutions (other than
                              BKB) acceptable to the Agent and the Arranger. In
                              addition, to the extent the Facilities closes at
                              an amount of $55,000,000, the definitive loan
                              documentation will contain a provision permitting
                              the aggregate size of the Facilities to increase
                              to $60,000,000 so long as at the time of such
                              increase not less than $40,000,000 of the
                              Facilities are funded by one or more lending
                              institutions (other than BKB) acceptable to the
                              Agent and the Arranger. The Agent and the Arranger
                              will use its best efforts to arrange for the
                              placement of that portion of the Facilities which
                              exceed $55,000,000 to lending institutions
                              acceptable to the Lenders, the Agent, the Arranger
                              and the Borrower. All costs and expenses of the
                              Agent and the Arranger incurred in connection with
                              assisting the Borrower in arranging such
                              additional $5,000,000 of the Facilities shall be
                              for the Borrower's account, and any all fees
                              (including underwriting fees, upfront fees and
                              closing fees) required by any lender or lenders
                              funding such $5,000,000 shall be for the account
                              of the Borrower.

Use of Proceeds:              The Facilities shall be used to partially finance
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                              the acquisition (the "Acquisition") of Pivotpoint,
                              Inc. (the "Target"), refinance the Borrower's
                              existing senior secured credit facility, and for
                              working capital and general corporate purposes.

Agent:                        BankBoston, N.A. (the "Agent")
-----
<PAGE>

                                      -2-




Arranger:                     BancBoston Robertson Stephens Inc. ("BRS" or the
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                              "Arranger")

L/C Issuing
-----------
Bank:                         BankBoston, N.A.
----

Lenders:                      BankBoston, N.A. ("BKB") and a group of financial
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                              institutions reasonably acceptable to the Agent,
                              BRS and the Borrower.

Guarantors:                   The Facilities shall be jointly and severally
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                              guaranteed by all of the domestic direct and
                              indirect subsidiaries of the Borrower (including,
                              without limitation, the Target) and Target, as
                              well as the Borrower's parent, if any. Any future
                              domestic direct or indirect subsidiaries of the
                              Borrower will be added as a guarantor of the
                              Facilities and will be subject to the provisions
                              under the heading of "Security".

Closing Date:                 On or about January 7, 2000, or such other
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                              mutually agreeable date, but not later than
                              January 31, 2000.

Final Maturity
--------------
Date:                         (A)  Three years from the Closing Date
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                              (B)  Four years from the Closing Date

Availability:                 (A)  To be drawn in full on the Closing Date.
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                              (B)  Subject to Borrowing Base availability and
                                   conditions precedent, Revolving Credit Loans
                                   may be borrowed, repaid, and reborrowed from
                                   the Closing Date through the Final Maturity
                                   Date and L/Cs may be issued extended and/or
                                   renewed at any time prior to the Final
                                   Maturity Date, provided that, no L/C shall
                                                  -------------
                                   have an expiration date beyond 14 days prior
                                   to the Final Maturity Date. The Borrowing
                                   Base shall be equal to an amount not to
                                   exceed 80% of Eligible Accounts Receivables
                                   (definition to be determined by the Agent)
                                   for which invoices have been issued and are
                                   payable. Eligibility shall be determined by
                                   the Agent and based upon, among other things,
                                   a commercial finance exam performed by the
                                   Agent or other independent third party
                                   acceptable to the Agent. Subject to such
                                   commercial finance exam, the loan
                                   documentation will contain certain
                                   eligibility criteria and advance rates for
                                   Eligible Accounts Receivable similar to that
                                   in the existing credit agreement between the
                                   Borrower and BKB dated as of August 4, 1997,
                                   as amended.
<PAGE>

                                      -3-

Amortization:                 (A)  The Term Loan shall amortize in quarterly
------------
                                   payments (in such amounts for each such
                                   quarter to be determined by the Agent)
                                   aggregating in the following annual amounts:

                                                     Term Loan
                                                    -----------
                                        Year 1      $ 9,500,000
                                        Year 2       14,500,000
                                        Year 3       16,000,000
                                                    -----------

                                        Total       $40,000,000

                              (B)  Due and payable in full at the Final Maturity
                                   Date.

Mandatory
---------
Prepayments:                  If at any time the sum of outstanding Revolving
-----------
                              Credit Loans plus the face amount of all issued
                              and outstanding L/C's exceed the lesser of the
                              Maximum Commitment and the Borrowing Base, the
                              amount of such excess will be immediately paid to
                              the Agent for the pro rata accounts of the
                                                --- ----
                              Lenders.

                              Mandatory prepayment of the Term Loan and
                              Revolving Credit Loans (with a concurrent
                              reduction in the Maximum Commitment) shall be
                              required from the net cash proceeds of asset sales
                              (other than in the ordinary course of business) in
                              excess of 15% of total net assets in the aggregate
                              over the life of the facilities (provided, the
                              Borrower shall be required to reinvest the net
                              cash proceeds of any assets sold within 180 days
                              of such sale or will otherwise have to apply such
                              proceeds not so reinvested to the Term Loan and
                              the Revolving Credit Loans), and equity or new
                              debt offerings. In addition, mandatory prepayments
                              of the Term Loan shall be required from 50% of
                              annual Excess Cash Flow (definition to be
                              determined by the Agent).

                              Mandatory prepayments from net cash proceeds
                              arising from the preceding paragraph shall be
                              applied first to the Term Loan on a pro rata basis
                              to each of the remaining scheduled principal
                              payments and second to the Revolver (with a
                              concurrent reduction in the Maximum Commitment).

Voluntary
---------
Prepayments:                  Permitted, subject to payment of breakage costs,
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                              if any, in the case of Eurodollar Rate loans. No
                              reduction or termination of any commitment may be
                              reinstated.

Security:                     The obligations under the Facilities, as well as
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                              required interest rate protection agreements with
                              the Lenders, and the guarantee obligations shall
                              be secured by a first perfected priority security
                              interest in all assets of the Borrower, Target and
                              the Guarantors, whether now owned or hereafter
                              acquired, including without limitation a pledge of
                              all intercompany notes of the Borrower, Target and
                              their subsidiaries, and a pledge of 100% of the
                              stock of the Borrower's and Target's direct and
                              indirect domestic subsidiaries, and 65% of the
                              stock of the Borrower's and Target's direct and
                              indirect foreign subsidiaries.
<PAGE>

                                      -4-

Interest Rates:               The Alternate Base Rate (as defined below), or, at
--------------
                              the Borrower's option, the reserve adjusted
                              Eurodollar Rate or other applicable funding rates
                              acceptable to the Agent plus the Applicable Margin
                              shall be determined quarterly upon receipt of a
                              compliance certificate in accordance with the
                              following Pricing Grid:
<TABLE>
<CAPTION>
                                                       Total Funded Debt
                                                       -----------------
                              Level                      to Adj. EBITDA                      ALT Base +     Euro +     Commit. Fee
                              -----                      --------------                      ----------     ------     -----------
                              <S>         <C>                                                <C>            <C>        <C>
                                I.             greater than or equal to 1.75x                  1.75%         3.00%        0.500%
                               II.        greater than or equal to 1.25x less than 1.75x       1.50%         2.75%        0.500%
                              III.             more than or greater than 1.25x                 1.25%         2.50%        0.375%
</TABLE>

                              The Pricing Grid notwithstanding, pricing would
                              not be lower than Level I until the reset date
                              following the delivery of the compliance
                              certificate for the fiscal quarter ending June 30,
                              2000, provided, solely for the fiscal quarter
                              ending June 30, 2000, if at the time of the
                              delivery of the Compliance Certificate for such
                              quarter the Borrower demonstrates that they are
                              entitled to a lower pricing level, the Lenders
                              shall make such a decrease in the pricing
                              retroactive to July 1, 1999. Total Funded Debt
                              shall include on a consolidated basis for the
                              Borrower, Guarantors and subsidiaries' funded
                              indebtedness, and contingent obligations for
                              funded indebtedness. Adjusted EBITDA shall be (i)
                              measured on a consolidated basis for the Borrower
                              and their subsidiaries on a rolling four-quarter
                              basis, (ii) reduced by the amount of capitalized
                              software costs and (iii) adjusted for one-time
                              non-recurring noncash charges (which may be taken
                              in one or more than one fiscal quarter) related to
                              the Acquisition in an amount satisfactory to the
                              Agent and the Arranger.

                              Alternate Base Rate shall mean the higher of the
                              Agent's Base Rate as announced from time to time,
                              or the Federal Funds rate plus 0.50%.

Default Rate:                 Upon the occurrence and continuation of any event
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                              of default (including any payment default), the
                              Applicable Margin will be increased by 2.00% per
                              annum above the otherwise applicable rate.

Interest Payments:            For Alternate Base Rate loans the end of each
-----------------
                              fiscal quarter. For Eurodollar Rate loans at the
                              end of each Interest Period, or quarterly, if
                              earlier. Interest will be calculated on an
                              actual/360 day basis.

Interest Periods:             For Eurodollar Rate loans, 1, 2, 3 or 6 months,
----------------
                              subject to availability, provided, however, the
                              Borrower will only be permitted to select 1 month
                              interest periods until the successful completion
                              of the syndication.

Interest Rate
--------------
Protection:                   Within 90 days of the Closing Date, the Borrower
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                              will obtain interest rate protection for an
                              amount, rate level, and duration reasonably
                              satisfactory to the Agent.

Agent's Fee:                  Per Fee Letter delivered by the Borrower to the
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                              Agent (the "Fee Letter")
<PAGE>

                                      -5-


Closing Fee:                  Per Fee Letter
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Commitment Fee:               Payable quarterly in arrears on the average daily
--------------
                              unused portion of the Maximum Commitment at a rate
                              per annum determined in accordance with the
                              Pricing Grid.

Letter of
Credit Fees:                  Per annum fees payable pro rata to the Lenders
-----------
                              equal to the Applicable Margin for Eurodollar Rate
                              Loans, as in effect from time to time, times the
                              maximum amount to be drawn under each letter of
                              credit. In addition, the Borrower will pay to the
                              L/C Issuing Bank a fronting fee equal to 0.25% per
                              annum times maximum amount to be drawn under each
                              such letter of credit and the Letter of Credit L/C
                              Issuing Bank's customary charges for issuance,
                              amendments and processing. All letter of credit
                              fees will be payable quarterly in arrears.

Conditions
Precedent:                    Usual and customary in transactions of this type,
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                              including without limitation, the following:

                              .    Satisfactory completion of due diligence,
                                   including without limitation, review of the
                                   Borrower's and Target's historical and
                                   projected financials, legal and tax
                                   structure, labor, industry issues,
                                   environmental, ERISA, significant contracts
                                   and other legal matters, management,
                                   customer, and supplier checkings,
                                   satisfactory third party asset appraisals,
                                   satisfactory commercial finance exam and
                                   environmental surveys, if applicable;

                              .    Satisfactory documentation, including without
                                   limitation, security agreements and credit
                                   agreement containing covenants,
                                   representation and warranties, events of
                                   default, and provisions regarding such
                                   matters as increased costs, illegality,
                                   indemnifications, capital adequacy, tax
                                   withholding gross-up, and funding losses as
                                   are customary in financing of this kind;

                              .    On the Closing Date, the Borrower shall have
                                   successfully completed the Acquisition on
                                   terms, structure and documentation of
                                   acquisition satisfactory to the Agent and
                                   Arranger, for a total purchase price not to
                                   exceed $48,000,000 plus the assumption of
                                   accounts payable and certain transaction
                                   expenses of the Target not to exceed an
                                   amount acceptable to the Agent and certain
                                   other liabilities acceptable to the Agent of
                                   the Target (in amounts acceptable to the
                                   Agent) and the assumption of senior secured
                                   funded indebtedness of the Target in an
                                   amount not to exceed $2,800,000 and on terms
                                   acceptable to the Agent (which senior secured
                                   funded indebtedness shall be immediately
                                   repaid on the Closing Date) and excluding
                                   fees (which fees must be satisfactory to the
                                   Agent), plus;

                              .    Satisfactory capital and corporate structure,
                                   including without limitation, no funded
                                   indebtedness on the Closing Date, other than
                                   amounts drawn under the Facilities.
                                   Additionally, after giving effect to the
                                   borrowings on the Closing Date; (i) the ratio
                                   of Total Funded Debt to trailing four
                                   quarters adjusted EBITDA shall not exceed
                                   2.15 times, (ii) trailing four quarters pro
                                   forma adjusted EBITDA shall not be less than
                                   $19,300,000, (iii) borrowing under the
                                   Revolving Credit Loans shall not exceed
<PAGE>

                                      -6-

                                   $3,000,000 and (iv) there shall be a minimum
                                   amount (to be determined by the Agent) of
                                   unused borrowing availability under the
                                   Revolving Credit Loans.

                              .    Satisfactory 3-year consolidating Projections
                                   dated as of December 9, 1999 prepared by
                                   management of the Borrowers in good faith
                                   based upon reasonable assumptions and no
                                   material misstatements in or material
                                   omissions from materials previously delivered
                                   to the Agent or Arranger. The Agent
                                   acknowledges that the Projections dated as of
                                   December 9, 1999 and delivered to the Agent
                                   on such date are satisfactory, provided, that
                                                                  --------
                                   nothing contained herein shall be construed
                                   or interpreted as an agreement on the part of
                                   the Lenders, the Agent and the Arranger as to
                                   any projected or planned actions on the part
                                   of the Borrower contained therein, including
                                   without limitation its proposed investments
                                   in sales affiliates.

                              .    The Lenders' receipt of evidence satisfactory
                                   to them as to the perfection and priority of
                                   all security interests and stock pledges
                                   described herein.

                              .    There being no material misrepresentations or
                                   omissions from any of the materials furnished
                                   to the Agent, Arranger, or Lenders for their
                                   review prior to December 10, 1999; and no
                                   material adverse change, in the reasonable
                                   judgement of the Agent or Arranger, shall
                                   have occurred in the condition (financial or
                                   otherwise), business, or (with respect to
                                   changes which have occurred or are reasonably
                                   likely, based upon pending or threatened
                                   governmental, judicial regulatory action, to
                                   occur) prospects of the Borrower, Target or
                                   their Subsidiaries taken as a whole since the
                                   most recent audited financial statements (for
                                   the fiscal year ended September 30, 1999)
                                   provided to the Agent (or in the case of the
                                   Target, the most recent unaudited financial
                                   statements for the fiscal period ended
                                   September 30, 1999), except for material
                                   developments and changes disclosed to the
                                   Agent in writing prior to December 10, 1999.

                              .    Solvency certificate from an authorized
                                   officer of the Borrower demonstrating
                                   satisfactory assurances of solvency.

                              .    Absence of any litigation or other proceeding
                                   the result of which might impair or prevent
                                   the consummation of the transactions
                                   contemplated hereby.

                              .    The Agent's receipt of satisfactory evidence
                                   of compliance with all applicable laws,
                                   applicable third party consents have been
                                   obtained, appropriate corporate approval as
                                   well as opinions of counsel satisfactory as
                                   to, the due consummation of the transactions,
                                   legality, validity and binding effect of all
                                   loan and related documents, and the absence
                                   of any violation of any law or regulation
                                   applicable to the parties to the transaction.

                              .    The proposed financing is subject to the
                                   conditions no material changes in
                                   governmental regulations or policies
                                   affecting the Borrower, the Agent, Arranger
                                   or Lenders involved in this transaction occur
                                   prior to the Closing Date.
<PAGE>

                                      -7-

                              .    No default or event of default shall exist
                                   (pro forma for the Acquisition) under the
                                   Facilities or under any other material
                                   indebtedness of the Borrower or its
                                   subsidiaries.

                              .    The Borrower shall have paid to the Agent all
                                   fees and reasonable expenses payable in
                                   connection with the Facilities described
                                   herein and shall comply with all of its
                                   covenants contained in the Fee Letter.

Reporting
Requirements:                 Periodic financial reporting of the Borrower and
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                              its Subsidiaries, including, but not limited to,
                              the following: certified annual audited
                              consolidated and consolidating financials by an
                              independent auditing firm of recognized national
                              standing, annual budgets prepared by management,
                              quarterly unaudited consolidated and consolidating
                              financials, quarterly compliance certificates,
                              monthly (or more frequently if reasonably
                              requested by the Agent) borrowing base certificate
                              and other information that may from time to time
                              be reasonably requested by the Agent, Arranger and
                              Lenders.

Financial
Covenants:                    Financial covenants measured on a consolidated
---------
                              basis, to be determined by the Agent upon review
                              of Projections, will be typical of those found in
                              senior credit agreements of this type and will
                              include, but not be limited to:

                                   .    Maximum Funded Debt/Adjusted EBITDA
                                        initially set at 2.25x

                                   .    Minimum Adjusted EBITDA - Capital
                                        Expenditures - Cash Taxes/Interest
                                        Expense + Required Principal Payments

                                   .    Minimum Adjusted EBITDA

                                   .    Minimum Quick Ratio

                              Financial covenant levels shall include step-ups
                              (in the case of minimum permitted levels) and
                              step-downs (in the case of maximum permitted
                              levels) in amounts and at intervals to be
                              determined by the Agent.

Other Terms
and Conditions:               Customary for facilities of this type, including,
--------------
                              but not limited to, the following:

                                   .    Limitations on liens, indebtedness,
                                        contingent liabilities, operating
                                        leases, dividends and restricted
                                        payments, distributions and management
                                        fees (with certain exceptions agreed to
                                        by the Agent for intercompany management
                                        fees pertaining to foreign
                                        subsidiaries), affiliate transactions,
                                        investments, negative pledges, mergers,
                                        consolidations, acquisitions, asset
                                        sales and other dispositions of assets,
                                        sale leasebacks, etc. and other
                                        covenants to be determined by the Agent;

                                   .    Covenants regarding compliance with laws
                                        (including ERISA, and environmental
                                        laws), maintenance of corporate
                                        existence, payment of taxes, and
                                        notification of material adverse change
                                        and other covenants to be determined by
                                        the Agent;
<PAGE>

                                      -8-

                                   .    Covenant requiring maintenance of
                                        insurance in amounts and with terms
                                        satisfactory to the Agent and the
                                        Borrower

                                   .    Customary events of default including
                                        without limitation payment and covenant
                                        defaults, untruth of representations and
                                        warranties, a cross-default to other
                                        indebtedness, bankruptcy and insolvency,
                                        judgments and a change in control
                                        default and other events of default to
                                        be reasonably determined by the Agent.

                                   .    Customary representations and
                                        warranties, including without
                                        limitation, corporate existence,
                                        governmental and corporate
                                        authorizations and consents, financial
                                        information, no material adverse change,
                                        payment of taxes, compliance with laws,
                                        no material litigation, etc.

                                   .    Without limiting the foregoing, such
                                        additional terms and conditions as may
                                        be necessary to complete a successful
                                        syndication of the Facilities in the
                                        reasonable judgement of the Agent and
                                        the Arranger.

Assignments and
Participations:               Usual and customary for transactions of this type
--------------
                              and size. Each Lender may assign all or a portion
                              of its loans and commitments under the Facilities,
                              or sell participations therein, to another person
                              or persons, provided that each such assignment
                              shall be in a minimum amount of $1,000,000 (or if
                              less, such Lender's entire commitment) and shall
                              be subject to certain conditions, including but
                              not limited to, the approval of the Borrower (so
                              long as no Event of Default has occurred) and the
                              Agent, such approvals not to be unreasonably
                              withheld. Each assignment shall be subject to
                              payment to the Agent by the assigning Lender of an
                              assignment fee of $3,500.

Syndication:                  BankBoston will act as the exclusive agent for the
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                              Facilities and BRS will act as the exclusive
                              arranger, adviser and syndication manager for the
                              Facilities and, in such capacities, each of
                              BankBoston and BRS will perform the duties and
                              exercise the authority customarily associated with
                              such roles. No additional agents, co-agents,
                              arrangers or syndication managers will be
                              appointed, unless the Borrower and each of
                              BankBoston and BRS so agree.

                              BRS will manage all aspects of the syndication,
                              including the selection of Lenders, the
                              determination of when BRS will approach potential
                              Lenders and the final allocations among the
                              Lenders. The Borrower agrees to assist BRS
                              actively in achieving a timely syndication that is
                              reasonably satisfactory to BRS, such assistance to
                              include, among other things, (a) direct contact
                              during the syndication between the Borrower's, and
                              Target's senior officers, representatives and
                              advisors, on the one hand, and prospective
                              Lenders, on the other hand at such times and
                              places as BRS may reasonably request, (b)
                              providing to BRS all financial and other
                              information with respect to the Borrower, Target
                              and Guarantor and the transactions contemplated
                              that BRS may reasonably request, including but not
                              limited to financial projections relating to the
                              foregoing, and (c) assistance in the preparation
                              of a confidential information memorandum and other
                              marketing materials to be used in connection with
                              the syndication.
<PAGE>

                                      -9-

                              The Borrower agree that, subsequent to the
                              issuance of the commitment by BKB and until the
                              completion of the successful syndication of the
                              Facilities, the Borrower will not permit any
                              offering, placement or arrangement of any
                              competing issues of debt securities or commercial
                              bank facilities of the Borrower, Target and any of
                              their subsidiaries, without the prior consent of
                              BankBoston and BRS.

Voting Rights:                Waivers and amendments must be approved by the
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                              Required Lenders provided, however, that increases
                              of commitments, reductions in interest rates or
                              fees, extensions of maturity, release of any
                              substantial part of the collateral, or change to
                              the definition of Required Lenders will require
                              consent from the Lenders affected thereby.
                              Required Lenders means any two or more Lenders
                              holding at least 51% of the outstanding loans and
                              unused commitments.

Expenses &
----------
Indemnification:              Borrower will pay all reasonable fees and expenses
---------------
                              incurred by the Agent and Arranger in connection
                              with the preparation and execution of the
                              Facilities, whether or not the transaction closes.
                              These will include, without limitation, legal,
                              syndication, collateral examination, appraisal,
                              environmental survey and other direct out-of-
                              pocket expenses.

                              The Borrower will indemnify and hold harmless the
                              Agent, Arranger and the Lenders (and their
                              respective directors, officers, employees and
                              agents) against any damages, loss, liability, cost
                              or expense incurred in respect of the financing
                              contemplated hereby or the use or the proposed use
                              of proceeds thereof (except to the extent
                              resulting from the gross negligence or willful
                              misconduct of the indemnified party).

Governing Law:                Commonwealth of Massachusetts.
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Agent and
Arranger's Counsel:           Bingham Dana
------------------