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                                                                   EXHIBIT 10.42

                               December 10, 1999

MAPICS, Inc.
100 Windward Concourse Parkway
Suite 100
Alpharetta, Georgia  30005

Ladies and Gentlemen:

     We are pleased to confirm the commitment of BankBoston, N.A. ("BKB")
subject to the terms and conditions in this letter and in the Term Sheet (as
defined and referred to below), to provide financing in an aggregate amount of
up to $55,000,000 (the "Financing") to MAPICS, Inc. (the "Borrower") in
connection with the acquisition by the Borrower of all or substantially all the
capital stock of Pivotpoint, Inc. (the "Target") (such transaction being
hereinafter referred to as the "Acquisition") and for general corporate and
working capital purposes and the other purposes described in the Term Sheet.
The aggregate amount of the Financing shall be permitted to be increased on the
Closing Date to $60,000,000 if not less than $40,000,000 of the Financing is
funded on the Closing Date by one or more lending institutions (other than BKB)
reasonably acceptable to the Agent and the Arranger.  In addition, to the extent
the Financing closes at an amount of $55,000,000, the definitive loan
documentation will contain a provision permitting the aggregate size of the
Financing to increase to $60,000,000 so long as at the time of such increase not
less than $40,000,000 of the Financing is funded by one or more lending
institutions (other than BKB) acceptable to the Agent and the Arranger.  All of
the Borrower's and the Target's domestic subsidiaries will guaranty the
Financing.  The Borrower, the Target and all such domestic subsidiaries will
secure their obligations with a security interest in substantially all their
assets, including, without limitation, a pledge of all of the stock of their
respective domestic subsidiaries and 65% of the stock of any foreign
subsidiaries.  BankBoston, N.A. will act as agent (the "Agent") for itself and
any other lending institutions which may become party to the financing
(collectively, the "Lenders") with respect to such Financing and BancBoston
Robertson Stephens Inc. will act as the exclusive syndication agent and arranger
for the Lenders (in such capacity, the "Arranger") with respect to the
Financing.  The proceeds of the Financing shall be used to provide funds for the
Acquisition, to refinance existing debt and related obligations, to pay related
transaction expenses, and for working capital and general corporate purposes.
BKB will provide the full amount of such Financing, but intends to syndicate the
Financing either before or after closing.  Based on our discussions and on the
financial statements, projections and other information and documents previously
furnished to us, we are enclosing herewith a summary of terms and conditions
(the "Term Sheet"), which Term Sheet sets forth the principal terms on which BKB
will
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MAPICS, Inc.
December 10, 1999
Page 2

provide the proposed Financing of an aggregate amount not to exceed $55,000,000
and BancBoston Robertson Stephens Inc. will act as the Arranger hereunder. This
letter, along with the Term Sheet, shall be referred to as the "Commitment
Letter".

     Although the Term Sheet sets forth the principal terms of the proposed
Financing, you should understand that BKB, the Agent and the Arranger reserve
the right to propose terms in addition to these terms which will not
substantially change or alter the terms of this commitment and the Term Sheet.
Moreover, the Term Sheet does not purport to include all of the customary
representations, warranties, conditions, defaults, definitions and other terms
which will be contained in the definitive documents for the transaction, all of
which must be satisfactory in form and substance to us and our counsel and to
you and your counsel prior to proceeding with the proposed Financing.

     Our willingness to proceed with the proposed Financing is conditioned on
there being no material misstatements in or omissions from the materials which
have previously been furnished to us for our review, there being in our judgment
no material adverse change in the assets, business or condition (financial or
otherwise) or prospects of the Borrower, the Target and their subsidiaries or
the assets and business to be acquired in the Acquisition since the most recent
audited financial statements for the Borrower's fiscal year ended September 30,
1999 and the most recent unaudited financial statements for the Target's fiscal
period ended September 30, 1999 provided to the Agent or in the ability of the
Borrower or any subsidiary to perform their respective obligations described in
the Term Sheet.  In addition, the proposed Financing is subject to the condition
that no material changes in governmental regulation or policy affecting us, any
Lender, the Borrower, the Target, any subsidiary or you, and no material changes
or disruptions in the syndication, financial or capital markets that could
materially impair the syndication of the Financing occurs prior to the closing.

     By your signature below, you agree to assist and cooperate with the
Arranger in its syndication efforts, including, but not limited to, promptly
preparing and providing materials and information reasonably deemed necessary by
the Arranger to successfully complete and otherwise facilitate the syndication
of the proposed Financing described herein with a group of Lenders satisfactory
to the Agent and the Arranger.  Without limiting the foregoing, you hereby agree
(a) that the Arranger shall have the exclusive right to syndicate the proposed
Financing contemplated by this Commitment Letter and manage all aspects of such
syndication (including, without limitation, decisions as to the selection of
institutions to be approached and when they will be approached, when their
commitments will be accepted, which institutions will participate, the
allocations of the commitments among the syndicate lenders and any titles to be
given to any lender participating in the facility) and that you will assist the
Arranger in
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MAPICS, Inc.
December 10, 1999
Page 3

contacting and soliciting potential co-lenders and will provide to the Arranger,
at its reasonable request, financial and organizational information as well as
financial projections needed for syndication purposes; (b) that the Arranger
shall be expressly permitted to distribute any and all documents and information
relating to the transactions contemplated hereby and received from you or any
other source to any potential lender, participant or assignee, on a confidential
basis and subject to reasonable confidentiality agreements requested by you; (c)
to make available the relevant management personnel related to the proposed
Financing or operations of the Borrower, the Target and their subsidiaries for
meetings with potential syndicate members upon reasonable notification; (d) to
permit the Arranger to publicize information in respect of this facility
(including the Agent's and the Arranger's role in the structuring and the
proposed Financing thereof) subject to your prior reasonable approval of the
form and content thereof; and (e) that prior to or after the execution of the
definitive documentation for the facilities, BKB reserves the right to syndicate
all or any portion of its commitment hereunder to one or more financial
institutions after consultation with the Borrower and the Arranger, and, upon
the acceptance by BKB of a written commitment of any lender to provide a portion
of the Financing, BKB shall be released from a portion of its commitment
hereunder in an aggregate amount equal to the commitment of such lender. The
Arranger agrees to keep the Borrower advised as to the syndication efforts. You
agree that, prior to and during the syndication of the facilities, you will not
permit any offering, placement or arrangement of any competing issues of debt
securities or commercial bank facilities of the Borrower, the Target or any of
their subsidiaries.

     By your signature below, you agree to pay all reasonable out-of-pocket
costs and expenses incurred by BKB, the Agent, the Arranger and their respective
affiliates and agents (including, without limitation, any consultants or other
third parties engaged by BKB, the Agent or the Arranger) in connection with this
Commitment Letter, the transactions contemplated hereby and BKB's, the Agent's
and the Arranger's ongoing due diligence in connection therewith (the
"Expenses") (including, without limitation, reasonable attorneys' fees and
expenses, fees of the Agent's commercial finance examiners, appraisers,
syndication fees and expenses, consultant fees and other reasonable charges and
disbursements and any other reasonable out-of-pocket costs and expenses) whether
or not such transactions are consummated; provided, however, BKB agrees that
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from the date hereof through the date which is the earliest to occur of (a) the
expiration or termination of this Commitment Letter and (b) on which the
definitive loan documentation is executed and delivered, it shall not engage a
third-party provider of professional services other than outside legal counsel
without your consent, such consent not to be unreasonably withhold, and before
such service provider provides a written estimate of the costs of such services.
Further, in consideration of and as a condition to the commitment contained
herein, you agree to pay BKB, the Agent and the Arranger the fees described in
the fee letter dated as of the date hereof by
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MAPICS, Inc.
December 10, 1999
Page 4

and among the Borrower, the Agent and the Arranger (the "Fee Letter") at the
times and in the amounts provided therein and to comply with all other
agreements contained therein.

     By your signature below, you further agree to indemnify and hold harmless
each of BKB, the Agent and the Arranger and their respective officers,
directors, employees, affiliates, agents and controlling persons from and
against any and all losses, claims, damages and liabilities to which any such
person may become subject arising out of, or in connection with, the
Acquisition, this Commitment Letter, the transactions contemplated hereby or any
claim, litigation, investigation or proceeding relating to any of the foregoing,
whether or not any of such indemnified persons is a party thereto, and to
reimburse each of such indemnified persons, from time to time upon their demand,
for any reasonable legal or other expenses incurred in connection with
investigating or defending any of the foregoing, whether or not the transactions
contemplated hereby are consummated, provided that the foregoing indemnity will
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not, as to any indemnified person, apply to losses, claims, damages, liabilities
or related expenses to the extent that they have been determined by a court of
competent jurisdiction by final order to arise from the bad faith, willful
misconduct or gross negligence of such indemnified person.

     You agree that this Commitment Letter is for your confidential use only and
that it will not be disclosed by you to any person (including any lender bidding
for the financing contemplated by this Commitment Letter) other than any of your
employees, officers, directors, accountants, attorneys, and other advisors, and
then only in connection with the transactions contemplated hereby and on a
confidential basis, provided that nothing herein shall prevent you from
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disclosing such information if such disclosure would be required by law.

     Each of BKB, the Agent and the Arranger agrees to keep any confidential
information delivered or made available by you to it regarding the Borrower
confidential from anyone other than their respective employees, affiliates,
officers, attorneys and other advisors who are or are expected to become engaged
in evaluating, approving, structuring or administering the facilities or
rendering legal advice in connection therewith, provided that nothing herein
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shall prevent BKB, the Agent, the Arranger or any affiliate from disclosing such
information (a) to potential participants in and assignees of the facilities,
provided that the Agent and the Arranger shall not disclose the terms of the Fee
Letter to such potential participants in and assignees of the facilities (unless
permitted or required to do so pursuant to subparagraphs (b) - (e) hereof), (b)
upon the order of any court or administrative agency or upon the request of any
administrative agency or authority, (c) upon the request or demand of any
regulatory agency or authority, (d) to the extent that such information has been
publicly disclosed, other than as a
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MAPICS, Inc.
December 10, 1999
Page 5

result of a disclosure by BKB, the Agent or the Arranger either because the
information became available to BKB, the Agent or the Arranger on a non
confidential basis or is generally available to the public, or (e) otherwise as
required by law.

     This letter is issued with the specific understanding that, until accepted
by you and except as specifically set forth in the preceding paragraphs, it is
not intended to give rise to any legal liability on the part of either you or
BKB, the Agent or the Arranger and that the proposal set forth herein shall be
considered withdrawn if for any reason you fail to return it to the Agent's
office at 100 Federal Street, Boston, Massachusetts  02110 by 5:00 p.m. (Boston
time) on December 15, 1999 (the "Expiration Date") the enclosed copy of this
letter signed by you.
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MAPICS, Inc.
December 10, 1999
Page 6

     If the foregoing is in accordance with your understanding, please accept
this letter in the space indicated below and return it, together with the signed
Fee Letter and that portion of the closing fees due on the acceptance of this
Commitment Letter, to us on or prior to the Expiration Date.  This letter
supersedes all of our prior letters and communications to you, including without
limitation the letter dated earlier today, regarding the subject matter of this
letter.

                              Very truly yours,

                              BANKBOSTON, N.A.



                              By:    /s/ Jay L. Massimo
                                    ------------------------------
                              Title: Director


                              BANCBOSTON ROBERTSON
                               STEPHENS INC.



                              By:    /s/ Christopher G. Mathon
                                    ------------------------------
                              Title: Director

Accepted and Agreed to this
15th day of December, 1999

MAPICS, INC.



By:    /s/ William J. Gilmour
      ----------------------------
Title: Chief Financial Officer