<PAGE>

                                                                     Exhibit 2.2

                         AGREEMENT AND PLAN OF MERGER



                                 BY AND AMONG



                                 MAPICS, INC.



                              MAPICS MERGER CORP.



                                      AND



                               PIVOTPOINT, INC.



                         DATED AS OF DECEMBER 15, 1999
<PAGE>


                               TABLE OF CONTENTS

<TABLE>
<S>                                                                        <C>
SECTION 1   TRANSACTIONS AND TERMS OF MERGER............................   1
    1.1     Merger......................................................   1
    1.2     Closing.....................................................   1

SECTION 2   ARTICLES, BY-LAWS...........................................   2
    2.1     Charter.....................................................   2
    2.2     Bylaws......................................................   2

SECTION 3   MANNER OF CONVERTING SHARES.................................   2
    3.1     Conversion of Shares........................................   2
    3.2     Shares Held by the Company..................................   3
    3.3     Dissenting Shareholders.....................................   3
    3.4     Closing Documents...........................................   3

SECTION 4   SURRENDER OF SHARES.........................................   4
    4.1     Surrender...................................................   4
    4.2     Rights of Former Company Shareholders.......................   5

SECTION 5   REPRESENTATIONS AND WARRANTIES OF THE COMPANY...............   5
    5.1     Capacity and Validity.......................................   5
    5.2     Organization................................................   5
    5.3     Capitalization..............................................   6
    5.4     Title to Stock; Other Rights................................   7
    5.5     No Conflict.................................................   7
    5.6     Subsidiaries................................................   7
    5.7     Financial Statements........................................   8
    5.8     Foreign Corrupt Practices Act...............................   8
    5.9     Absence of Undisclosed Liabilities..........................   8
    5.10    Absence of Changes..........................................   8
    5.11    Taxes.......................................................   9
    5.12    Title to Assets; Encumbrances; Condition....................  11
    5.13    Real Property...............................................  12
    5.14    Personal Property...........................................  12
    5.15    Intellectual Property.......................................  12
    5.16    Computer Software and Databases.............................  15
    5.17    Product Warranty............................................  17
    5.18    Inventories.................................................  18
    5.19    Accounts Receivable.........................................  18
    5.20    Insurance...................................................  18
    5.21    Bonds, Letters of Credit and Guarantees.....................  19
    5.22    Compliance with Law.........................................  19
    5.23    Benefit Plans...............................................  20
    5.24    Contracts...................................................  21
    5.25    Suppliers and Customers.....................................  23
</TABLE>

                                       i
<PAGE>

    5.26    Labor Matters...............................................  24
    5.27    Brokers and Finders.........................................  26
    5.28    Compliance with the Immigration Reform and Control Act......  26
    5.29    Litigation..................................................  26
    5.30    Interested Transactions.....................................  27
    5.31    Environmental...............................................  27
    5.32    Year 2000 Compliance........................................  30
    5.33    Accounts Payable............................................  31
    5.34    Thru-Put Transaction........................................  31
    5.35    Statements True and Correct.................................  31

SECTION 6   REPRESENTATIONS AND WARRANTIES OF MERGER CORP. AND MAPICS...  31
    6.1     Organization................................................  31
    6.2     Capacity and Validity.......................................  32
    6.3     No Conflict.................................................  32
    6.4     Brokers and Finders.........................................  32
    6.5     Statements True and Correct.................................  32
    6.6     Purchaser Financing.........................................  33

SECTION 7   COVENANTS AND AGREEMENTS....................................  33
    7.1     Pre-Closing Negative Covenants..............................  33
    7.2     Pre-Closing Affirmative Covenants...........................  34
    7.3     Commercially Reasonable Efforts of the Company..............  35
    7.4     MAPICS' and Merger Corp.'s Commercially Reasonable Efforts..  36
    7.5     Public Announcements........................................  36
    7.6     Notification................................................  36
    7.7     Vacation and Holiday Pay, Etc...............................  37
    7.8     Risk of Loss................................................  37
    7.9     No-Shop.....................................................  37
    7.10    Applications; Antitrust Notification........................  37
    7.11    Filings with State Offices..................................  38
    7.12    Indemnification of Company Officers, Directors..............  38
    7.13    Collection of Company Accounts Receivable...................  38
    7.14    Payment of Certain Indebtedness.............................  38

SECTION 8   TERMINATION.................................................  38
    8.1     Grounds for Termination.....................................  38
    8.2     Consequences of Termination.................................  39

SECTION 9   AMENDMENT OF AGREEMENT......................................  39

SECTION 10  SECTIONS PRECEDENT TO MAPICS' OBLIGATION TO CLOSE...........  40
   10.1     Representations and Warranties..............................  40
   10.2     Good Standing...............................................  40
   10.3     Litigation..................................................  40
   10.4     Opinion of Counsel..........................................  40
   10.5     Resolutions.................................................  40

                                      ii
<PAGE>

   10.6     Governmental Concurrences...................................  41
   10.7     Adverse Changes.............................................  41
   10.8     Due Diligence Review........................................  41
   10.9     Financing...................................................  42
   10.10    Escrow Agreement............................................  42
   10.11    Indemnification Agreement...................................  42
   10.12    Resignations; Releases......................................  42
   10.13    Other Agreements............................................  42
   10.14    Dissenters..................................................  42
   10.15    Thru-Put Closing............................................  42
   10.16    HSR Act Compliance..........................................  43
   10.17    Payment of 1998 Taxes.......................................  43
   10.18    Amendment of Employee Benefit Plans.........................  43
   10.19    Pay-Off of Long-Term Debt...................................  43
   10.20    Stockholders' Agreement.....................................  43

SECTION 11  CONDITIONS PRECEDENT TO OBLIGATION OF THE COMPANY TO CLOSE..  43
    11.1    Representations, Warranties and Covenants...................  44
    11.2    Resolutions.................................................  44
    11.3    Existence...................................................  44
    11.4    Opinion of Counsel..........................................  44
    11.5    Litigation..................................................  44
    11.6    Indemnification Agreement...................................  44
    11.7    Appointment of Representative...............................  45
    11.8    Escrow Agreement............................................  45
    11.9    Necessary Consents..........................................  45
    11.10   No Material Adverse Change..................................  45
    11.11   Other Agreements............................................  45
    11.12   HSR Act Compliance..........................................  45

SECTION 12  PAYMENT OF EXPENSES.........................................  45

SECTION 13  ADDITIONAL DOCUMENTS........................................  45

SECTION 14  NOTICES.....................................................  46

SECTION 15  MISCELLANEOUS...............................................  46
    15.1    Counterparts................................................  46
    15.2    Headings....................................................  46
    15.3    Assignability; Binding Terms and Provisions.................  47
    15.4    Entire Agreement............................................  47
    15.5    Governance..................................................  47
    15.6    Waiver of Breach............................................  47
    15.7    Third Party Beneficiaries...................................  47
    15.8    Dispute Resolution..........................................  47
    15.9    Knowledge...................................................  48
    15.10   Schedules...................................................  48

                                      iii
<PAGE>

                               MERGER AGREEMENT
                        LIST OF SCHEDULES AND EXHIBITS
<TABLE>
<CAPTION>
SCHEDULES
---------
<S>                   <C>
3.1                   Distribution Amounts, Percentages of Merger Consideration
5.2(a)                Organizational Documents
5.2(b)                Foreign Qualifications
5.3(a)                Company Obligations to Issue Additional Capital Stock
5.3(b)                Subsidiary Capitalization and Obligations to Issue Additional Capital Stock
5.5                   Conflicts Arising from Merger Agreement
5.6                   Subsidiaries of the Company
5.7                   Financial Statements
5.10                  Material Changes
5.11                  Taxes
5.12                  Title to Assets
5.13                  Real Property
5.14                  Personal Property
5.15(a)               Patents
5.15(b)               Royalties
5.15(c)               Officer, Director, Independent Contractor, Employee Rights in Intellectual Property
5.15(e)               Copyright, Patent, Trademark Applications and Registrations
5.15(g)               Affect of Merger on Intellectual Property Rights
5.16(a)               Computer Programs, Materials, Tapes, Source and Object Codes
5.16(e)               Grants of License, Option or Right to Computer Software and Databases
5.16(g)               Warranties to Third Parties Regarding Intellectual Property
5.17(a)               Nonconforming Warranties
5.17(b)               Nonconforming Products and Services
5.17(c)               Product Liability and Warranty Claims
5.19                  Accounts Receivable
5.20                  Insurance
5.20(a)               Insurance Claims Pending
5.22                  Licenses and Orders
5.23                  Employee Benefit Plans
5.24(a)(i)            Purchase Orders - Non-Capital Assets
5.24(a)(ii)           Purchase Orders - Capital Assets
5.24(a)(iii)          Employment or Other Affiliate Contracts
5.24(a)(iv)           Sales Representatives
5.24(a)(v)            Powers of Attorney
5.24(a)(vi)           Intellectual Property Contracts
5.24(a)(vii)          Other Critical Contracts
5.24(a)(viii)         Warranty Contracts and Maintenance Contracts
5.24(a)(ix)           Other Contracts
5.24(c)               Limits to Enforceability
</TABLE>

                                      iv
<PAGE>

<TABLE>
<S>                   <C>
5.25                  Suppliers and Customers
5.26(a)               Employees and Independent Contractors
5.26(b)(i)            Employment Contracts Not Terminable at Will
5.26(b)(ii)           Obligations to Employees and Independent Contractors
5.26(c)               Union and Collective Bargaining Agreements
5.26(d)               Employment Losses
5.27                  Brokers and Finders
5.29                  Litigation
5.30                  Interested Transactions
5.31                  Environmental Litigation
5.32                  Year 2000 Compliance
5.33                  Accounts Payable
6.4                   Brokers and Finders
7.1(g)                Mergers with Other Entities
7.7                   Vacation, Holiday Pay, Etc.

EXHIBITS
--------

3.3(b)                Escrow Agreement
10.11                 Indemnification Agreement
10.12                 Release
</TABLE>

                                       v
<PAGE>

                         AGREEMENT AND PLAN OF MERGER


     THIS AGREEMENT AND PLAN OF MERGER (this "Agreement") is made and entered
into as of December 15, 1999, by and among PIVOTPOINT, INC. (the "Company"), a
Massachusetts corporation having its principal office located in Woburn,
Massachusetts; MAPICS MERGER CORP. ("Merger Corp."), a Massachusetts corporation
having its principal office located in Atlanta, Georgia; and MAPICS, INC.
("MAPICS"), a Georgia corporation having its principal office located in
Atlanta, Georgia.


                                   Preamble
                                   --------


     The Boards of Directors of MAPICS, Merger Corp., a wholly owned subsidiary
of MAPICS, and the Company are of the opinion that the transactions described
herein are in the best interests of the parties and their respective
shareholders. This Agreement provides for the acquisition of the Company by
MAPICS pursuant to the merger of Merger Corp. with and into the Company (the
"Surviving Corporation"). At the Effective Time (as defined in Section 1.2
hereof) of such merger, the outstanding shares of the capital stock of the
Company shall be converted into the right to receive from MAPICS the merger
consideration set forth in Section 3.1 hereof. The Company shall continue to
conduct its business and operations as a wholly owned subsidiary of MAPICS. The
transactions described in this Agreement are subject to the approvals of the
shareholders of the Company and Merger Corp. and the satisfaction of certain
other conditions described in this Agreement.


     NOW, THEREFORE, in consideration of the above and the mutual warranties,
representations, covenants and agreements set forth herein, the parties agree as
follows:


                                   SECTION 1
                                   ---------
                       TRANSACTIONS AND TERMS OF MERGER
                       --------------------------------


     1.1  Merger.  Subject to the terms and conditions of this Agreement, at the
          ------
Effective Time, Merger Corp. shall be merged with and into the Company in
accordance with the applicable provisions of the Massachusetts Business
Corporation Act and the separate corporate existence of Merger Corp. shall
thereupon cease (the "Merger"). The Company shall be the surviving corporation
resulting from the Merger and shall become a wholly owned subsidiary of MAPICS
and shall continue to be governed by the laws of the Commonwealth of
Massachusetts. The Merger shall be consummated pursuant to the terms of this
Agreement, which has been approved and adopted by the respective Boards of
Directors of the Company, Merger Corp. and MAPICS and the shareholders of the
Company and Merger Corp.


     1.2  Closing.  The closing of the Merger (the "Closing"), shall take place
          -------
at the offices of Alston & Bird LLP, located at One Atlantic Center, 1201 West
Peachtree Street, Atlanta, Georgia 30309-3424 at 10:00 a.m. local time, on
January 10, 2000 (the

                                       1
<PAGE>

"Closing Date"), or on such other date and time as is mutually agreed upon by
the parties, but in no event later than January 31, 2000 (unless the Financing
Commitment (as defined in Section 6.6) has been extended, and in that case,
February 15, 2000) (the "Outside Closing Date"). The transactions contemplated
hereby shall be deemed to be effective for tax, accounting, and all other
purposes as of 12:01 a.m. on the Closing Date, unless otherwise mutually agreed
upon in writing by the parties hereto (the "Effective Time"); provided, however,
the parties acknowledge that under the Massachusetts Business Corporation Law
the Merger will not be effective until the Articles of Merger are properly
filed.


          Subject to the provisions of Section 8 hereof, failure to consummate
the transactions on the Closing Date shall not result in the termination of this
Agreement, and will not relieve any party of any obligation hereunder.


                                   SECTION 2
                                   ---------
                               ARTICLES, BYLAWS
                               ----------------


     2.1  Charter.  The Articles of Organization of the Company in effect
          -------
immediately prior to the Effective Time shall be amended and restated, effective
at the Effective Time, in a manner satisfactory to MAPICS. The Articles of
Organization of the Company, as so amended and restated, shall be the Articles
of Organization of the Surviving Corporation until otherwise amended or
repealed.


     2.2  Bylaws.  The Bylaws of the Company in effect immediately prior to the
          ------
Effective Time shall be the Bylaws of the Surviving Corporation until otherwise
amended or repealed.


                                   SECTION 3
                                   ---------
                          MANNER OF CONVERTING SHARES
                          ---------------------------


     3.1  Conversion of Shares.  Subject to the provisions of this Section 3, at
          --------------------
the Effective Time, by virtue of the Merger and without any action on the part
of the parties hereto or the shareholders of any of the parties, the shares of
the constituent corporations of the Merger shall be converted as follows:


          (a) All shares of Merger Corp. capital stock issued and outstanding
immediately prior to the Effective Time shall cease to be outstanding and shall
be automatically converted, in the aggregate, into ten (10) shares of the common
stock, par value of $.01 per share, of the Company.


          (b) All shares of the capital stock of the Company (the "Company
Capital Stock") issued and outstanding immediately prior to the Effective Time,
excluding shares held by any shareholders of the Company who perfect their
statutory dissenters' rights as provided in Section 3.3 of this Agreement, shall
cease to be outstanding and shall be automatically converted into and exchanged
for, as to each such

                                       2
<PAGE>

shareholder: (i) the right to receive in cash (in immediately available funds)
the amount indicated in Schedule 3.1 hereto; and (ii) with respect to certain of
                        ------------
the Company, the contingent and deferred right to receive Escrow Cash,
hereinafter defined, in the percentage (of the Escrow Cash) as indicated in
Schedule 3.1 hereto. For purposes of the foregoing, the term "Escrow Cash"
------------
means, with reference to the Escrow Agreement (the "Escrow Agreement"),in
substantially the form attached hereto as Exhibit 3.3(b) to be executed and
delivered at the Closing by and among the Recipient (as defined therein), MAPICS
and an escrow agent (the "Escrow Agent"), any Escrow Funds, as defined in the
Escrow Agreement, remaining on deposit with the Escrow Agent to be disbursed in
accordance with the terms of the Escrow Agreement.


     3.2  Shares Held by the Company.  Each share of the Company Capital Stock
          --------------------------
held in treasury by the Company immediately prior to the Effective Time shall at
the Effective Time be cancelled and retired at the Effective Time and no
consideration shall be issued in exchange therefor.


     3.3  Dissenting Shareholders.  Any holder of shares of Company Capital
          -----------------------
Stock who perfects dissenters' rights in accordance with and as contemplated by
Section 85 of Chapter 156B of the Massachusetts Business Corporation Act shall
be entitled to receive the fair value of such shares in cash from the Company
after the Effective Time as determined pursuant to such provision of law;
provided, that no such payment shall be made to any dissenting shareholder
unless and until such dissenting shareholder has complied with the applicable
provisions of the Massachusetts Business Corporation Act and surrendered to the
Company the certificate or certificates representing the shares for which
payment is being made. In the event that a dissenting shareholder fails to
perfect, or effectively withdraws or loses, its right to appraisal and of
payment for its shares, MAPICS shall issue and deliver the consideration to
which such holder of shares of the Company Capital Stock is entitled under this
Section 3 (without interest) upon surrender by such holder of the certificate or
certificates representing such shares held by such holder.


     3.4  Closing Documents.
          -----------------


     At the Closing, the Company, Merger Corp. and MAPICS, as the case may be,
shall execute and deliver, or cause to be executed and delivered, all documents
required to be delivered by each of them under this Agreement, including, but
not limited to, the following (the "Closing Documents"):


          (a) A copy of resolutions duly adopted by the Board of Directors of
the Company, Merger Corp. and MAPICS and the shareholders of the Company and
Merger Corp. authorizing and approving their respective performance of the
transactions contemplated hereby and the execution and delivery of the documents
described herein, certified as true and in full force and effect as of Closing
by the appropriate authorized officer of each entity;

                                       3
<PAGE>

          (b) A certified copy of the organizational documents, and all
amendments thereto, of each of the Company, the Subsidiaries, defined in Section
5.6 hereof, Merger Corp., and MAPICS, each from its respective state of
incorporation dated the most recent practical date prior to Closing;


          (c) A copy of the Bylaws, and all amendments thereto, of each of the
Company, the Subsidiaries, Merger Corp., and MAPICS, certified as true and in
full force and effect as of Closing by the appropriate authorized officer of
each such entity;


          (d) A certificate of the President or a Vice President of the Company,
Merger Corp. and MAPICS, certifying that as of Closing all of the
representations and warranties by or on behalf of such party contained in this
Agreement are true and correct in all respects as of the time of the Closing and
each and every covenant and agreement of each such party to be performed prior
to or as of Closing pursuant to this Agreement has been performed;


          (e) Certificates of incumbency for the respective officers of each
corporate entity making certifications for Closing, dated as of Closing Date;


          (f) Certificates of corporate existence for each of Merger Corp. and
MAPICS and a certificate of corporate existence and good standing for the
Company and each of its Subsidiaries, each from its respective state of
incorporation dated the most recent practical date prior to Closing;


          (g) Cash and share certificates as provided under Sections 3.1 and 4.1
hereof;


          (h) Such other instruments and documents as are necessary to effect
the transactions contemplated hereby as provided herein, including, without
limitation, the documents, instruments, certificates and things required under
Sections 10 and 11 hereof.


                                   SECTION 4

                              SURRENDER OF SHARES
                              -------------------


     4.1  Surrender.  After the Effective Time, each holder of shares of the
          ---------
Company Capital Stock (other than shares to be canceled pursuant to Section 3.2
of this Agreement or as to which statutory dissenters' rights have been
perfected as provided in Section 3.3 of this Agreement) issued and outstanding
at the Effective Time shall surrender the certificate or certificates
representing such shares to the Company and shall promptly upon surrender
thereof receive in exchange therefor the consideration provided in Section 3.1
of this Agreement. MAPICS shall not be obligated to deliver the consideration to
which any former holder of the Company Capital Stock is entitled as a result of
the Merger until such holder surrenders his or her certificate or certificates
representing the shares of the Company Capital Stock for exchange as provided in
this

                                       4
<PAGE>

Section 4.1 or such holder provides an appropriate affidavit regarding loss
of such certificate and an indemnification for loss in favor of MAPICS. The
certificate or certificates of the Company Capital Stock so surrendered shall be
duly endorsed as MAPICS may reasonably require.


     4.2  Rights of Former Company Shareholders.  At the Effective Time, the
          -------------------------------------
stock transfer books of the Company shall be closed and no transfer of the
Company Capital Stock by any such holder shall thereafter be made or recognized.
Until surrendered in accordance with the provisions of Section 4.1 of this
Agreement, each certificate theretofore representing shares of the Company
Capital Stock (other than shares to be canceled pursuant to Section 3.2 of this
Agreement or as to which statutory dissenters' rights have been perfected as
provided in Section 3.3 of this Agreement) shall from and after the Effective
Time represent for all purposes only the right to receive the consideration
provided in Section 3.1 of this Agreement in exchange therefor.


                                   SECTION 5
                 REPRESENTATIONS AND WARRANTIES OF THE COMPANY
                 ---------------------------------------------


     The Company hereby represents and warrants to Merger Corp. and MAPICS as
follows and warrants that such representations and warranties are and will be
true on and as of the Closing Date:


     5.1  Capacity and Validity.  The Company has the corporate power and
          ---------------------
authority necessary to enter into and perform its obligations under this
Agreement and the other agreements to which it is a party and to consummate the
transactions contemplated hereby and thereby. The execution, delivery and
performance of this Agreement and such other agreements have been approved by
all necessary action of the Board of Directors and shareholders of the Company.
This Agreement and the other agreements to which the Company is a party have
been duly executed and delivered by duly authorized officers of the Company, and
each such agreement constitutes, or when executed, will constitute, a legal,
valid and binding obligation of the Company, enforceable against the Company in
accordance with its respective terms, except as enforceability may be limited by
bankruptcy, insolvency, reorganization, moratorium, other laws affecting
creditors' rights generally or equitable principles.


     5.2  Organization. The Company and each of its Subsidiaries is a
          ------------
corporation duly organized, validly existing and in good standing under the laws
of the respective state of incorporation and has full corporate power and
authority to own, lease and operate its assets and to carry on its business.
Complete, correct and certified copies of the organizational documents, and all
amendments thereto, and Bylaws of the Company and its Subsidiaries, and all
amendments thereto (certified by the appropriate authorized officer) are
attached hereto as part of Schedule 5.2(a). The Company and each of its
                           ---------------
Subsidiaries is duly qualified or licensed to transact business as a foreign
corporation in good standing in the jurisdictions listed on Schedule 5.2(b), and
                                                            ---------------
the character of the

                                       5
<PAGE>

Company, its Subsidiaries, its assets or the nature of its business does not
require such qualification or licensing in any other jurisdiction.


          (a) All records of the proceedings of the incorporators, stockholders
and Board of Directors of the Company, including those which are set forth in
the Company's minute books ("Minute Books") and the stock record books of the
Company ("Stock Record Books"), are being delivered to Merger Corp. and MAPICS,
are correct and complete, and accurately reflect all proceedings of the
Company's incorporators, stockholders and Board of Directors and all committees
thereof and the ownership of the Company.


          (b) All records of the proceedings of the incorporators, stockholders
and Board of Directors of the Subsidiaries, including those which are set forth
in the minute books and the stock record books of the Subsidiaries are being
delivered to Merger Corp. and MAPICS, are correct and complete, and accurately
reflect all proceedings of the Subsidiaries' incorporators, stockholders and
Board of Directors and all committees thereof and the ownership of the
Subsidiaries.


     5.3  Capitalization.
          --------------


          (a) Capitalization of the Company.  The authorized capital stock of
              -----------------------------
the Company (the "Stock") consists of (i) 21,500,000 shares of $.01 par value
common stock, of which 2,095,902 are currently issued and outstanding (and of
which 3,250,154 will be issued and outstanding as of Closing), (ii) 161,000
shares of $.01 par value Series A preferred stock, of which 161,000 are issued
and outstanding, (iii) 31,849 shares of $.01 par value of Series B preferred
stock, of which 31,849 shares are outstanding, and (iv) 552,126 shares of $.01
par value of Series C preferred stock, none of which are currently issued and
outstanding (and of which 552,126 will be issued and outstanding as of the
Closing). The purposes of the Company and a description of each class and series
of the Stock is confirmed in the Company's Restated Articles of Organization, as
amended, contained in Schedule 5.2(a) hereto. All of the Stock is duly
                      ---------------
authorized and validly issued and the outstanding shares are fully paid and
nonassessable, free of preemptive rights and issued pursuant to a valid
exemption from registration under the Securities Act of 1933, as amended, and
all applicable state securities laws. Except as set forth on Schedule 5.3(a),
                                                             ---------------
the Company has no obligation to issue any additional capital stock of the
Company or securities convertible or exchangeable for capital stock of the
Company, or options or warrants for the purchase of any Stock or any securities
convertible into or exchangeable for any capital stock of the Company. Except as
set forth on Schedule 5.3(a), there are no outstanding rights to either demand
             ---------------
registration of any Stock under the Securities Act of 1933, as amended, or to
sell any Stock in connection with such a registration of Stock.


          (b) Capitalization of Company's Subsidiary.  The authorized capital
              ---------------------------------------
stock of the Subsidiaries is set forth on Schedule 5.3(b) (the "Subsidiary
                                          ---------------
Stock"). All of the Subsidiary Stock is duly authorized and validly issued and
outstanding, is fully paid

                                       6
<PAGE>

and nonassessable, is free of preemptive rights and was issued pursuant to a
valid exemption from registration under the Securities Act of 1933, as amended,
and all applicable state securities laws. None of the Subsidiary Stock is
reserved for issuance. There are no outstanding rights to either demand
registration of any Subsidiary Stock under the Securities Act of 1933, as
amended, or to sell any Subsidiary Stock in connection with such a registration
of Subsidiary Stock. Except as set forth on Schedule 5.3, the Company has no
                                            ------------
obligation to issue any additional capital stock of the Company or securities
convertible or exchangeable for capital stock of the Company, or options or
warrants for the purchase of any Stock or any securities convertible into or
exchangeable for any capital stock of the Company.


     5.4  Title to Stock; Other Rights.
          ----------------------------


          (a) Title to Stock of the Company.  The Stock constitutes all of the
              -----------------------------
issued and outstanding shares of Company's Capital Stock.  Except as
specifically contemplated by this Agreement (including Schedule 5.3), no person
                                                       ------------
("Person") or entity has any contract, agreement, or option or any right or
privilege (whether pre-emptive or contractual) capable of becoming a contract
agreement or option for the purchase from the Company of any of the Stock or for
the purchase, subscription or issuance of any securities of the Company.


          (b) Title to Stock of Subsidiaries.  The Company is the owner of all
              ------------------------------
right, title and interest (legal and beneficial) in and to 100% of the issued
and outstanding capital stock of each of its Subsidiaries, free and clear of any
mortgage, lien, security interest, pledge, encumbrance, adverse right or
interest, charge or adverse claim ("Lien").  Except as specifically contemplated
by this Agreement or Schedule 5.3, no Person or entity has any contract or
                     ------------
option or any right or privilege (whether pre-emptive or contractual) capable of
becoming a contract or option for the purchase from the Company of any of the
capital stock of the Subsidiaries or for the purchase, subscription or issuance
of any securities of the Subsidiaries.


     5.5  No Conflict.  Except as disclosed on Schedule 5.5, neither the
          -----------                          ------------
execution, delivery and performance of this Agreement or any related agreements
to which the Company is a party nor the consummation by the Company of the
transactions contemplated hereby or thereby will (a) conflict with or result in
a violation, contravention or breach of any of the terms, conditions or
provisions of the organizational documents of the Company or any of its
Subsidiaries, (b) result in a default or breach under, or require the consent
or approval of any party to, any contract of the Company or the Subsidiaries,
(c) result in the violation of any law or order, or (d) result in the creation
or imposition of any Lien.


     5.6  Subsidiaries. All of the Subsidiaries of the Company (the
          ------------
"Subsidiaries") are listed on Schedule 5.6 and, except as set forth on Schedule
                              ------------                             --------
5.6, the Company has not in the past had, and does not currently have, any
---
subsidiaries.  Except as set forth on Schedule 5.6, the Company has not in the
                                      ------------
past owned, and does not currently own,

                                       7
<PAGE>

directly or indirectly, any capital stock or other equity, ownership,
proprietary or voting interest in any natural Person or any legal, commercial or
governmental entity, such as, but not limited to, a business association,
corporation, general partnership, joint venture, limited partnership, limited
liability company, limited liability partnership, trust, or any Person acting in
a representative capacity ("Person").


     5.7  Financial Statements.  The balance sheets of the Company and the
          --------------------
Subsidiaries (other than Thru-Put Technologies, Inc. ("Thru-Put")) as of
December 31, 1998  and related statements of income and cash flows for the
periods then ended, and, in addition, quarterly balance sheets, income
statements and cash flows as of March 31, June 30, and September 30, 1999 and
for the periods then ended and the balance sheets of Thru-Put and its
subsidiaries, if any, and related statements of income and cash flows as of and
for the periods ending the same dates (collectively, the "Financial
Statements"), correct and complete copies of which are included on Schedule 5.7,
                                                                   ------------
(a) are in accordance with the books and records of the Company and the
Subsidiaries, which are correct and complete and which have been maintained in
accordance with good business practices; (b) present fairly the financial
position of such entities as of the dates indicated and the results of its
operations and its cash flows for the periods then ended; (c) have been prepared
in accordance with generally accepted accounting principles ("GAAP") applied
consistently with Company's and the Subsidiaries' past practices (except, with
respect to any interim statements only, for the absence of footnote disclosure
and year-end audit adjustments); (d) reflect reserves established in conformity
with GAAP for all known liabilities and reasonably anticipated losses, and (e)
include only those revenues reasonably recognized under SOP 97-2.


     5.8  Foreign Corrupt Practices Act.  Neither the Company nor any of the
          -----------------------------
Subsidiaries has made, offered or agreed to make or offer, any loan, gift,
donation or other payment, directly or indirectly, whether in cash or in kind,
for the benefit of or at the direction of, any candidate, committee, political
party, political function or government or governmental authority, or any
individual elected, appointed or otherwise designated as an employee or officer
thereof, for the purposes of influencing any act or decision of such Person or
inducing such Person to do or omit to do any act in order to obtain or retain
business in violation of the United States Foreign Corrupt Practices Act.


     5.9  Absence of Undisclosed Liabilities.  Except for liabilities incurred
          ----------------------------------
since September 30, 1999 (the "Balance Sheet Date") in the ordinary course of
business, none of which are material, individually or in the aggregate, neither
the Company nor its Subsidiaries has any liabilities which should properly be
disclosed in the Company's financial statements or notes thereto in accordance
with GAAP ("Undisclosed Liabilities").


     5.10 Absence of Changes.  Since the Balance Sheet Date and except as set
          ------------------
forth on Schedule 5.10, (a) the business of the Company and its Subsidiaries has
         -------------
been carried on only in the ordinary course consistent with past practice, (b)
there has been no Material Adverse Change (as defined below) with respect to the
Company or any of its

                                       8
<PAGE>

Subsidiaries, (c) neither the Company nor any of its Subsidiaries has granted or
paid a bonus or salary increase to any of its employees, other than in the
ordinary course of business, (d) neither the Company nor any of its Subsidiaries
has made any change in any method of accounting or accounting practice, (e)
neither the Company nor any of its Subsidiaries has canceled, modified or
waived, without receiving payment or performance in full, any (i) liability owed
to the Company or any of its Subsidiaries, including without limitation, any
receivable of the Company or its Subsidiaries from any affiliate or any related
Person to an affiliate, (ii) litigation the Company or any of its Subsidiaries
may have against other Persons or entities, or (iii) other rights of the Company
or its Subsidiaries, other than in the ordinary course of business, and (f)
neither the Company nor any of its Subsidiaries has experienced any material
problems with product development, quality assurance, product defect or customer
service, other than in the ordinary course of business. For the purposes of this
Agreement, "Material Adverse Change" and "Material Adverse Effect" mean any
material adverse change in or effect on (i) the business, operations, assets,
liabilities, financial condition or results of operations of such Person, (ii)
the ability of such Person to consummate the transactions contemplated by this
Agreement or any material related agreements to which it is a party, or (iii)
the ability of such party to perform any of its obligations under this Agreement
or any of the other agreements to which it is a party, if such change or effect
materially impairs the ability of such party to perform its obligations
hereunder or thereunder, taken as a whole.


     5.11 Taxes.
          -----


          (a) Except as set forth on Schedule 5.11: (i) the Company and each of
                                     -------------
its Subsidiaries has filed all tax returns that it was required to file; (ii)
all such tax returns were correct and complete in all respects; (iii) all taxes
owed by the Company and any Subsidiary (whether or not shown on any tax return)
have been paid; and (iv)  neither the Company nor any Subsidiary is currently
the beneficiary of any extension of time within which to file any tax return.
Except as set forth on Schedule 5.11, no claim has ever been made by an
                       -------------
authority in a jurisdiction where the Company and any Subsidiary does not file
tax returns that it is or may be subject to taxation by that jurisdiction.
Except as set forth on Schedule 5.11, there are no Liens on any of the assets of
                       -------------
the Company or any Subsidiary that arose in connection with any failure or
alleged failure to pay any tax.


          (b) Except as set forth on Schedule 5.11, the Company and each of its
                                     -------------
Subsidiaries has withheld and paid all taxes required to have been withheld and
paid in connection with amounts paid or owing to any employee, independent
contractor, creditor, stockholder, or other third party. The Company and each of
its Subsidiaries is in compliance with, and its records contain all information
and documents necessary to comply with all applicable information reporting and
tax withholding requirements under foreign, federal, state, and local tax laws,
and such records identify with specificity all accounts subject to backup
withholding under Code Section 3406.

                                       9
<PAGE>

          (c) Except as set forth on Schedule 5.11, there is no dispute or claim
                                     -------------
concerning any tax liability of the Company or any of its Subsidiaries either
claimed or raised by any governmental authority, or as to which the Company and
the directors and officers (and employees responsible for tax matters) of the
Company or any of its Subsidiaries have Knowledge.  Except as disclosed on
Schedule 5.11, no tax returns with respect to the Company or any of its
-------------
Subsidiaries have been audited.


          (d) Except as set forth on Schedule 5.11, neither the Company nor any
                                     -------------
Subsidiary has waived any statute of limitations in respect of taxes or agreed
to any extension of time with respect to a tax assessment or deficiency.


          (e) Neither the Company nor any Subsidiary has filed a consent under
Code Section 341(f) concerning collapsible corporations. Neither the Company nor
any Subsidiary has made any payments, is not obligated to make any payments, and
is not a party to any contract that could obligate it to make any payments that
would be disallowed as a deduction under Code Sections 280G or 162(m). Neither
the Company nor any Subsidiary has been a United States real property holding
company within the meaning of Code Section 897(c)(2) during the applicable
period specified in Code Section 897(c)(1)(A)(ii).


          (f) Except as set forth on Schedule 5.11, neither the Company nor any
                                     -------------
Subsidiary has been a member of an affiliated group filing a consolidated
federal income tax return, other than a group the common parent of which was the
Company. Neither the Company nor any Subsidiary is a party to any tax allocation
or sharing agreement and does not have any contractual obligation to indemnify
any Person with respect to taxes.


          (g) The unpaid taxes of the Company and the Subsidiaries do not exceed
the reserve for tax liability (other than any reserve for deferred taxes
established to reflect timing differences between book and tax income) set forth
on the face of the unaudited balance sheets of the Company and each of its
Subsidiaries as of and for the period ended September 30, 1999 included in the
Financial Statements (the "Balance Sheet").


          (h) Each affiliated group has filed all income tax returns that it was
required to file for each taxable period during which the Company and any
Subsidiary was a member of the group. All such tax returns were correct and
complete (i) in all respects in so far as they relate to the Company and any
Subsidiary and (ii) in all material respects in so far as they do not relate to
the Company and any Subsidiary. All material income taxes owed by any affiliated
group (whether or not shown on any tax return) have been paid for each taxable
period during which the Company and any Subsidiary was a member of the
affiliated group.


          (i) Except as set forth in Schedule 5.11, there is no dispute or claim
                                     -------------
concerning any material income tax liability of any affiliated group for any
taxable period during which the Company or any Subsidiary was a member of the
affiliated group either

                                       10
<PAGE>

(i) claimed or raised by any governmental authority in writing or (ii) as to
which the Company and the directors and officers (and employees responsible for
tax matters) of the Company or any Subsidiary has Knowledge. Except as disclosed
on Schedule 5.11, no affiliated group has waived
   -------------
any statute of limitations in respect of any material income taxes or agreed to
any extension of time with respect to a material income tax assessment or
deficiency for any taxable period during which the Company or any Subsidiary was
a member of the affiliated group.


          (j) Neither the Company nor any Subsidiary has liability for the taxes
of any Person other than the Company and its Subsidiaries (i) under Treasury
Regulation Section 1.1502-6 (or any similar provision of state, local, or
foreign law), (ii) as a transferee or successor, (iii) by contract, or (iv)
otherwise.


          (k) Except as set forth in Schedule 5.11, the Company and each of its
                                     -------------
Subsidiaries, is, and has always been, a resident for tax purposes only in the
United States, and the Company and each of its Subsidiaries is not subject to
liability for taxes in any other country.


          (l) The Company has furnished and made available to Merger Corp. and
MAPICS complete and accurate copies of all income and other tax returns and any
amendments thereto filed by the Company and each of its Subsidiaries (other than
Thru-Put) during the past seven (7) years and has furnished and made available
such returns and amendments for Thru-Put for the period listed in Schedule 5.11.
                                                                  -------------


     5.12 Title to Assets; Encumbrances; Condition.
          ----------------------------------------


          (a) Except as disclosed on Schedule 5.12, the Company and each of its
                                     -------------
Subsidiaries has good, valid and marketable title to all of its assets free and
clear of any and all Liens, except for (i) Liens for current real property taxes
not yet due and payable, (ii) Liens that do not affect the value or use of any
parcel of real property, and (iii) Liens, if any, relating to Merger Corp.'s
financing to which the assets are contemplated to be subject at the Closing.  At
or prior to the Closing, all items relating to Cupertino Bank  in Schedule 5.12
                                                                  -------------
shall have been satisfied and shall no longer constitute liens or security
interests in the Company's assets.


          (b) Each of the buildings, structures, fixtures and other improvements
included in the real property or interest owned or leased by the Company or any
of its Subsidiaries and used in connection with the business (the
"Improvements") and each item of personal property or interest therein owned,
leased, used or controlled by the Company or any of its Subsidiaries (the
"Personal Property") is in good condition and repair, reasonable wear and tear
excepted, and is usable in the ordinary course of business consistent with past
practices. Each Improvement and each item of Personal Property is adequate for
its present and intended uses and operation, and neither the Company nor any of
its Subsidiaries has any intention to use or operate any such improvement or any
item of Personal Property other than as presently used or operated. The assets
of the

                                       11
<PAGE>

Company and its Subsidiaries (including the interest of the Company or its
Subsidiaries in all leased or licensed assets) (i) include all assets required
to operate the business of the Company or its Subsidiaries; (ii) constitute all
of the assets held for use or used in connection with the business of the
Company or its Subsidiaries; and (iii) are adequate to conduct the business of
the Company or its Subsidiaries as currently conducted.


     5.13 Real Property.
          -------------


          (a) Neither the Company nor any of its Subsidiaries currently owns, or
has ever owned, any real property.


          (b) Schedule 5.13 sets forth a correct and complete list of all Real
              -------------
Property that is not owned in fee simple by the Company or its Subsidiaries
that the Company or its Subsidiaries either occupies or uses or has the right to
occupy or use (the "Leased Real Property") and each of the contracts of the
Company and each of its Subsidiaries relating to such Leased Real Property is
fully and accurately identified on Schedule 5.13, and is in full force and
                                   -------------
effect.  Except as disclosed on Schedule 5.13 or with respect to the rights of
                                -------------
landlords' mortgages, neither the Leased Real Property nor any of the Company's
or its Subsidiaries' right, title or interest therein is affected by any Lien,
prior interests or superior interests of any nature whatsoever that will, or
potentially could, terminate or otherwise adversely affect such Leased Real
Property or the right, title or interest of the Company or its Subsidiaries
therein.


     5.14 Personal Property.  Schedule 5.14 contains a correct and complete list
          -----------------   -------------
of each item of Personal Property owned or leased by the Company or any of its
Subsidiaries (excluding office furniture, equipment, supplies and miscellaneous
items of Personal Property with an original cost of $1,000 or less).  Except as
disclosed on Schedule 5.14, neither the Company nor any of its Subsidiaries
             -------------
leases any Personal Property as lessor.


     5.15 Intellectual Property.
          ---------------------


          (a) Schedule 5.15(a) contains a correct and complete list of all of
              ----------------
the Company's (i) U.S. and foreign patents and pending patent applications
together with any and all continuations, continuations in part, divisions,
reissues, extensions and renewals thereof, (ii) trade secrets, know-how,
inventions, designs, formulae and processes, whether trade secrets or not, (iii)
trade names, trademarks, service marks, logos, assumed names, brand names and
all registrations and applications therefor together with the goodwill of the
business symbolized thereby, (iv) copyrights and any registrations and
applications therefor, (v) technology rights and licenses, (vi) internet domain
names registered with any third party and (vii) all other intellectual property
owned by, registered in the name of, or used in the business of the Company and
its Subsidiaries or in which the Company and its Subsidiaries or its business
has any interest, or for which an application has been made including, without
limit, the Computer Software and Databases described in Section 5.16
(collectively the "Intellectual Property"), and indicates which of such
Intellectual Property is owned and which is licensed by the

                                       12
<PAGE>

Company or any of its Subsidiaries as licensee. Schedule 5.15(a) also includes
                                                ----------------
all license contracts relating to the Intellectual Property other than internal
use licenses between the Company or any of its Subsidiaries and any end users of
its products.


          (b) Neither the Company nor any of its Subsidiaries or predecessors
(or any goods or services sold by any of them) has violated, infringed upon or
unlawfully or wrongfully used or disclosed the Intellectual Property of any
third party. The business of the Company and its Subsidiaries, as presently
conducted, including without limitation the development modification, copying,
distribution, display, marketing, licensing, support and use of the Company's
and Subsidiaries' Intellectual Property, do not infringe or violate any
trademark, copyright, trade name, trade secret, patent or other intellectual
property rights of any third party, nor has the Company or any of its
Subsidiaries received notice from any third party alleging such infringement or
violation or otherwise asserting that any of the Intellectual Property is
invalid or unenforceable. The Company Knows of no basis for any claim of such
infringement, violation, unenforceability, invalidity or misuse. The Company and
each of its Subsidiaries has taken commercially reasonable and legally necessary
measures to enforce, maintain and protect its interests and, to the extent
applicable, the rights of third parties, in and to the Intellectual Property.
The Company and each of its Subsidiaries has, and upon consummation of the
transactions contemplated by this Agreement, will continue to have, except as
otherwise disclosed in this Agreement, all right, title and interest in or to,
or the license to use, copy, distribute, market, modify, display, license and/or
support, as applicable in the business of the Company or its Subsidiaries, the
Intellectual Property; the Company and its Subsidiaries have no restriction or
limitation on its or their right to use, market, license, modify, copy, support,
or distribute the Intellectual Property (other than with respect to internal use
licenses), including without limitation, the Computer Software and Databases,
either directly or through others. The consummation of the transactions
contemplated by this Agreement will not alter or impair any Intellectual
Property rights of the Company or any of its Subsidiaries. Except as set forth
on Schedule 5.15(b), the Company and its Subsidiaries are not obligated to make,
   ------------------
nor has the Company or any of its Subsidiaries incurred any Liability to make,
any payments for royalties, fees or otherwise to any Person in connection with
any of the Company's or its Subsidiaries' Intellectual Property. The Company and
each of its Subsidiaries owns or has the valid right to use all of the
Intellectual Property rights that it is presently using in the conduct of its
business or that it proposes to use in the performance of any contract, proposal
or letter of intent to which it is a party. Except as set forth on Schedule
                                                                   --------
5.15(b), neither the Company nor any of its Subsidiaries has licensed or
-------
sublicensed its rights in any Intellectual Property or granted any right or
license or assumed any obligation which would restrict or impair the Company's
and the Subsidiaries' right to market, use, license, modify, support, distribute
or display the Intellectual Property. All patents, trademarks, trade names,
service marks, assumed names, and copyrights and all registrations thereof
included in or related to the Intellectual Property of the Company and its
Subsidiaries are valid, subsisting and in full force and effect. Neither the
Company nor any of its Subsidiaries has Knowledge of any infringement of the
Intellectual Property of the Company or its Subsidiaries, and there are no
pending infringement actions against another for infringement of the
Intellectual

                                       13
<PAGE>

Property of the Company or its Subsidiaries or theft of trade secrets of the
Company or its Subsidiaries.


          (c) All Intellectual Property used by the Company and its Subsidiaries
in its business (other than shrinkwrap licenses for software internally used by
the Company or its Subsidiaries in its business) or provided by the Company or
its Subsidiaries to its customers that is owned by the Company or its
Subsidiaries has been either (i) developed by employees of the Company or its
Subsidiaries; (ii) developed by independent contractors each of which is a party
to a contract described in Section 5.24(a)(iii); or (iii) was acquired by
purchase or license from a third party pursuant to a contract with the Company
or its Subsidiary which assigns to the Company or any of its Subsidiaries any
interest in any Intellectual Property that relates to the business of the
Company or its Subsidiaries. Except as described on Schedule 5.15(c), every
                                                    ----------------
current and former officer, director, consultant, independent contractor or
employee of the Company and each of its Subsidiaries has entered into a contract
that requires such officer, director, consultant, independent contractor or
employee to assign to the Company or to one of its Subsidiaries any interest in
any Intellectual Property that relates to the business of the Company or its
Subsidiaries and to keep confidential any trade secrets, proprietary data or
other proprietary business information of the Company or its Subsidiaries, or
any customer of the Company or its Subsidiaries, and to Company's Knowledge no
such officer, director, consultant, independent contractor or employee is in
breach of his, her or its obligations pursuant to any such contract, nor any
obligations they may have to any third parties (including former employers) nor
is a party to any contract that requires such individual to assign any interest
in any Intellectual Property that relates to the business of the Company or its
Subsidiaries to any Person other than the Company or any of its Subsidiaries or
that restricts or prohibits such officer, director, consultant or employee from
engaging in activities on behalf of the Company or its Subsidiaries. Except as
disclosed on Schedule 5.15(c), each employee, officer, director, consultant and
             ----------------
independent contractor who has had access to a source code for the products of
the Company or its Subsidiaries or similar proprietary information or who has
developed any portion of the Intellectual Property of the Company or its
Subsidiaries has executed an appropriate form of confidentiality and inventions
assignment agreement with respect to such activities.


          (d) The Company and each of its Subsidiaries has sufficient rights to
the Intellectual Property described in Schedule 5.15 to continue to operate its
                                       --------------
business as conducted on the date hereof.  The conduct of the business of the
Company and each of its Subsidiaries does not infringe any Intellectual Property
of any other Person.


          (e) The Company or one or more of its Subsidiaries is the sole owner
of record for each copyright, patent and trademark application and registration
listed on Schedule 5.15(e). There is no opposition, interference or cancellation
          ----------------
proceeding before any court or registration authority in any jurisdiction
against the registrations listed on Schedule 5.15(e), or, to the Knowledge of
                                    ----------------
the Company, against any Intellectual Property licensed to the Company or any of
its Subsidiaries that is pending or threatened.

                                       14
<PAGE>

          (f) There are no settlements, forbearances to sue, consents,
judgments, or orders or similar obligations to which the Company or its
Subsidiaries is a party or, to the Company's Knowledge, which otherwise apply to
the Company, that (i) restrict Company's or its Subsidiaries' rights to use any
Intellectual Property, (ii) restrict the Company's or its Subsidiaries' business
in order to accommodate a third party's Intellectual Property rights or (iii)
permit third parties to use any Intellectual Property owned or controlled by the
Company or its Subsidiaries.

          (g) Except as set forth on Schedule 5.15(g), the consummation of the
                                     ----------------
transactions contemplated hereby will not result in the loss or impairment of
the Company's or its Subsidiaries' right to own or use any of its Intellectual
Property, nor will require the consent of any government authority or third
party in respect of such Intellectual Property.

          (h) No present or former officer, director, partner, employee or
independent contractor of the Company or any of its Subsidiaries owns or has any
proprietary, financial or other interest, direct or indirect, in any of the
Intellectual Property of the Company or its Subsidiaries, including without
limitation any trade secrets, know-how, inventions, designs, formulae and
processes relating to equipment or machinery used in connection with the
business of the Company or its Subsidiaries.

     5.16 Computer Software and Databases.
          -------------------------------

          (a) With respect to all of the Company's and the Subsidiaries'
products, Schedule 5.16(a) accurately identifies, and describes the functions
          ----------------
of, (a) all computer programs, materials, tapes, source and object codes
incorporated therein, and all prior and proposed versions, releases,
modifications, updates, upgrades and enhancements thereto, as well as
documentation and listings related thereto (the "Computer Software") and
databases in all forms, versions and media, together with prior and proposed
updates, modifications and enhancements thereto (the "Databases") owned,
licensed, leased, internally developed or otherwise used in connection with the
business of the Company or its Subsidiaries and (b) all Computer Software and
Databases sold, leased or licensed by the Company or its Subsidiaries to any
third party. The Computer Software and Databases identified and described on
Schedule 5.16(a) perform substantially in accordance with the documentation and
----------------
other written material related thereto or used in connection therewith and are,
to the Knowledge of the Company, free of material defects in programming and
operation, and are in machine-readable form.

          (b) The Company has delivered to Merger Corp. and MAPICS complete and
correct copies of the Computer Software and Databases and all user, development
and technical documentation related to the Computer Software and Databases.

                                       15
<PAGE>

          (c) Neither the Company or its Subsidiaries nor, to the Company's
Knowledge, any employee, contractor or agent thereof, has developed or assisted
in the enhancement of the Computer Software and Databases except for
enhancements included in the Computer Software and Databases as delivered to
MAPICS and custom enhancements delivered to authorized end user internal use
licensees of the Computer Software and Databases.

          (d) To the Company's Knowledge, no employee or contractor of the
Company or its Subsidiaries is, or is now expected to be, in default under any
term of any employment contract relating to the Computer Software or Databases
or noncompetition arrangement, or any other contract or any restrictive covenant
relating to the Computer Software or Databases, or their respective development
or exploitation. The Computer Software and the Databases were developed entirely
by the employees of the Company or its Subsidiaries during the time they were
employees only of the Company or any of its Subsidiaries or by consultants who
have assigned in writing all of their rights in the Computer Software and
Databases to the Company or to one of its Subsidiaries.

          (e) All right, title and interest in and to the Computer Software and
the Databases identified and described on Schedule 5.16(a) developed by the
                                          ----------------
Company or its Subsidiaries are owned by the Company, free and clear of all
Liens, are fully transferable to Merger Corp. and MAPICS, and no Person other
than the Company or its Subsidiaries has any ownership interest in such Computer
Software and Databases including without limitation, any security interest,
license, contingent interest or otherwise.  The Company's or its Subsidiaries'
development or sale or license of such Computer Software and Databases did and
does not violate any rights of any other Person and neither the Company nor any
of its Subsidiaries has received any communication alleging such a violation.
Neither the Company nor any of its Subsidiaries has any obligation to compensate
any Person for the development, use, sale or exploitation of such Computer
Software or Databases. Neither the Company nor any of its Subsidiaries has
granted to any other Person, (other than end users validly licensed under
written license agreements with the Company or its Subsidiaries to use the
products for internal purposes only) any license, option or other right to
develop, use, sell or exploit in any manner such Computer Software or Databases,
whether requiring the payment of royalties or not, except as set forth in
Schedule 5.16(e).
----------------

          (f) The Company has kept secret and has not disclosed the source code
for any of the Computer Software or Databases identified and described on
Schedule 5.16 to any Person other than certain employees of, and consultants to,
-------------
the Company or its Subsidiaries.  The Company has taken all reasonable measures
to protect the confidential and proprietary nature of the Computer Software and
Databases identified and described on Schedule 5.16.  To the Knowledge of the
                                      -------------
Company, there are no trademark rights of any Person other than the Company or
its Subsidiaries in the names listed in Schedule 5.15.
                                        -------------

                                       16
<PAGE>

          (g) Except as set forth on Schedule 5.16(g) or Schedule 5.17(a),
                                     ----------------
neither the Company nor any of its Subsidiaries has given any warranties to any
third parties with respect to the products or services offered by it.

          (h) Schedule 5.16(e) identifies each Person (other than end users
              ----------------
validly licensed under written license agreements with the Company or any of its
Subsidiaries to use the products for internal purposes only) to whom the Company
or any of its Subsidiaries has sold, licensed, leased or otherwise transferred
or granted any interest or rights to any of the Computer Software and Databases
identified and described on Schedule 5.16 and the date of each such sale,
                            --------------
license, lease or other transfer or grant.  The Company has previously delivered
to Merger Corp. and MAPICS complete and accurate copies of all documents
relating to each such sale, license, lease or other transfer or grant.

          (i) In the event of conflict or inconsistency between Sections 5.15
and 5.16, the terms of Section 5.15 shall take precedence.

     5.17 Product Warranty.
          ----------------

          (a) Except as set forth in Schedule 5.17(a), the products and services
                                     ----------------
the Company and each of its Subsidiaries provides to its customers conform in
all material respects with any written specification, documentation, performance
standard, representation or statement made or provided with respect thereto by
or on behalf of the Company and any of its Subsidiaries without imposition of
any performance credits or other penalties, and there has not been during the
last three (3) years any claim made against the Company or any of its
Subsidiaries by any customer of the Company or its Subsidiaries or by any other
Person alleging that any the Company or Subsidiary product or service (including
each version thereof that has been licensed or otherwise made available by the
Company or Subsidiary to any Person) does not conform in all material respects
with any specification, documentation, performance standard, representation or
statement made or provided by or on behalf of the Company or Subsidiary, and, to
the Knowledge of the Company, there is not a reasonable basis for any such
claim.  Except as set forth on Schedule 5.17(a), no product liability or
                               ----------------
warranty claims have been communicated in writing to or threatened in writing
against the Company or any of its Subsidiaries.

          (b) Each product and service manufactured, sold, leased, delivered or
provided by the Company or its Subsidiaries is in conformity with all applicable
contracts and all express and implied warranties, and except as set forth on
Schedule 5.17(b), neither the Company nor any of its Subsidiaries has any
--------------------------
liability (and, to the Company's Knowledge there is no reasonable basis for any
assertion of liability) for replacement or repair thereof or other damages in
connection therewith.

          (c) Except as set forth on Schedule 5.17(c), the Company, its
                                     ----------------
Subsidiaries, and its predecessors have not had a claim made or, to the
Knowledge of the

                                       17
<PAGE>

Company, threatened against it based on any theory of product liability or
express or implied warranty. Except as set forth on Schedule 5.17(c), neither
                                                    ----------------
the Company nor its Subsidiaries or predecessors has breached or violated any
express or implied warranty made to its customers. Schedule 5.17(c) identifies
                                                   ----------------
and accurately and completely describes all oral, written, express, implied and
other warranties and guarantees (including, without limitation, extended
warranties) made by the Company or its Subsidiaries and identifies each customer
of the Company or its Subsidiaries who has received anything other than such
warranty and guarantee and the terms and duration of such deviation. Schedule
                                                                     --------
5.17(c) identifies and accurately describes (i) each warranty or guarantee claim
-------
asserted against the Company or its Subsidiaries during the last five (5) years,
(ii) each warranty or guarantee claim paid (in whole or in part) by the Company
or its Subsidiaries during the last five (5) years, and (iii) each outstanding
warranty or guarantee claim asserted or, to the Knowledge of the Company,
threatened against the Company or its Subsidiaries.

     5.18 Inventories.  The Company and the Subsidiaries have no inventory other
          -----------
than supplies.

     5.19 Accounts Receivable.  All accounts receivable, notes receivable and
          -------------------
other monies due to the Company and each of its Subsidiaries for performance of
services and other business transactions (whether or not on the books of the
Company) on the closing date (the "Accounts Receivable") are (a) validly
existing and (b) enforceable by the Company or its Subsidiaries in accordance
with the terms of the instruments or documents creating them, and (c) other than
as listed on Schedule 5.19, collectible within ninety days (90) after billing at
             -------------
the full recorded amount thereof less an allowance for collection losses
disclosed in the Balance Sheet, or in the case of Accounts Receivable arising
after the Balance Sheet Date, an allowance for collection losses accrued on the
books of the Company or the Subsidiaries in the ordinary course of business
consistent with past practices and in accordance with GAAP. The allowance for
collection losses on the Balance Sheet was established in the ordinary course of
business consistent with past practices and in accordance with GAAP. The
Accounts Receivable represent monies due for, and have arisen solely out of,
bona fide sales and deliveries of goods, performance of services and other
business transactions in the ordinary course of business consistent with past
practices. None of the Accounts Receivable represent monies due for goods either
sold on consignment or sold on approval. Except as set forth on Schedule 5.19,
                                                                -------------
there are no refunds, discounts or other adjustments payable with respect to any
such Accounts Receivable, and there are no defenses, rights of set-off,
counterclaims, assignments, restrictions, encumbrances, or conditions have been
asserted by third parties on or affecting any Account Receivable.

     5.20 Insurance.  All of the assets and the operations of the Company and
          ---------
its Subsidiaries of an insurable nature and of a character usually insured by
companies of similar size and in similar businesses are insured by the Company
in such amounts and against such losses, casualties or risks as is (a) usual in
such companies and for such assets, operations and businesses, (b) required by
any law applicable to the Company, or

                                       18
<PAGE>

(c) required by any contract of the Company. Schedule 5.20 contains a complete
                                             -------------
and accurate list of all insurance policies now in force and held or owned by
the Company or its Subsidiaries, and Schedule 5.20 indicates the name of the
                                     -------------
insurer, the type of policy, the risks covered thereby, the amount of the
premiums, the term of each policy, the policy number and the amounts of coverage
and deductible in each case and all outstanding claims thereunder. Correct and
complete copies of all such policies have been delivered to Merger Corp. and
MAPICS by the Company at least five (5) business days prior to the date of this
Agreement. All such policies are in full force and effect and enforceable in
accordance with their terms. Neither the Company nor any of its Subsidiaries is
now in default regarding the provisions of any such policy, including, without
limitation, failure to make timely payment of any premiums due thereon, and
neither the Company nor any of its Subsidiaries has failed to give any notice or
present any claim thereunder in due and timely fashion. The Company has not been
refused or denied renewal of any insurance coverage. In addition to the
deductibles set forth on Schedule 5.20, such Schedule discloses all risks that
                         -------------
are self-insured by the Company or any of its Subsidiaries that in the ordinary
course of business could be insured. A list of insurance claims currently
pending is attached as Schedule 5.20(a).
                       ----------------

     5.21 Bonds, Letters of Credit and Guarantees.  Neither the Company nor any
          ---------------------------------------
other related Person of the Company or any of the Company's Subsidiaries has
issued any bonds (whether denominated bid, litigation, performance, fidelity,
DD&D, or otherwise), letters of credit, and guarantees for the benefit of the
Company or relating to the Company or its Subsidiaries or business, and no such
bond, letter of credit or guaranty is in force or outstanding.

     5.22 Compliance with Law.
          -------------------

          (a) The Company and each of its Subsidiaries has complied with and is
in compliance in all materials respects with all laws, licenses and orders
applicable to, required of or binding on the Company, its Subsidiaries, its
assets or business, and there is no basis for any claim of current or past
noncompliance with any such law, license or order. No written notices from any
governmental authority with respect to any failure or alleged failure of the
Company, its Subsidiaries, its assets or business to comply with any law,
license or order have been received by the Company or its Subsidiaries, nor, to
the Knowledge of the Company, are any such notices proposed or threatened.
Schedule 5.22 contains a complete and correct list and copies of all licenses
-------------
and orders applicable to, required of, or binding on the Company, its
Subsidiaries, its assets or business.

          (b) The Company and each of its Subsidiaries holds all licenses
necessary for or used in the operations of its business, and each such license
is in full force and effect. No application, action or proceeding is pending for
the renewal or modification of any of such licenses, and no application, action
or proceeding is pending or, to the Knowledge of the Company, threatened that
may result in the denial of the application for renewal, the revocation,
modification, nonrenewal or suspension of any of such licenses, the issuance of
a cease-and-desist order, or the imposition of any

                                       19
<PAGE>

administrative or judicial sanction with respect to the Company or any of its
Subsidiaries that may materially and adversely affect the rights of the Company
or its Subsidiaries under any such license. All returns, reports and statements
required to be filed by the Company or its Subsidiaries with any governmental
authority have been filed and complied with and are complete and correct as
filed.

          (c) Except as set forth on Schedule 5.22, there are no capital
expenditures that the Company anticipates will be required to be made in
connection with the Company, its Subsidiaries or its business as now conducted
in order to comply with any law applicable to the Company, its Subsidiaries or
any of its assets or its business as now conducted.

     5.23 Benefit Plans.
          -------------

          (a) Neither the Company nor any member of a group of trades or
businesses under common control ("ERISA Affiliate") (as defined in Sections
4001(a)(14) or 4001(b)(1) of the Employee Retirement Income Security Act of
1974, as amended ("ERISA")) with the Company have at any time sponsored,
contributed to, or been obligated under Title I or IV of ERISA to contribute to
a "defined benefit plan" as defined in ERISA Section 3(35), or to any
"multiemployer plan" as defined in ERISA Section 3(37).

          (b) Schedule 5.23 lists every Employee Benefit Plan that affects or is
              -------------
available to employees or independent contractors  performing duties to or for
the Company or its Subsidiaries.

          (c) The Company has made available to Merger Corp. and MAPICS (i)
copies of each Employee Benefit Plan, including the Employee Benefit Plans of
any Subsidiary, and any amendments, or, in the case of unwritten Employee
Benefit Plans, a written summaries thereof; (ii) all determination letters,
rulings, opinion letters, information letters or advisory opinions issued by the
IRS or, the Department of Labor in connection with any such Employee Benefit
Plan; (iii) annual reports or returns, audited or unaudited financial
statements, actuarial valuations and reports, and summary annual reports
prepared for any such Employee Benefit Plan with respect to the most recent
three plan years; and (iv) the most recent summary plan description for any such
Employee Benefit Plan and any material modifications thereto.

          (d) Each Employee Benefit Plan has been maintained in compliance with
the applicable terms of ERISA, the Code and any other applicable law. Each
Employee Benefit Plan has been administered in accordance with its written terms
except to the extent inconsistent with applicable law. No oral or written
representation or communication with respect to any aspect of any Employee
Benefit Plan has been made to employees of the Company or its Subsidiaries prior
to the Closing that is not in accordance with the written or otherwise
preexisting terms and provisions of such Employee Benefit Plan. There are no
unresolved claims or disputes under the terms of, or

                                       20
<PAGE>

in connection with, Employee Benefit Plans of the Company or its Subsidiaries
other than claims for benefits that are payable in the ordinary course of
business, and no action, proceeding, prosecution, inquiry, hearing or
investigation has been commenced with respect to any of the Employee Benefit
Plans. Each Employee Benefit Plan that is intended to be qualified under Section
401(a) of the Internal Revenue Code has received a determination letter from the
IRS to that effect, and the Company does not Know of any circumstances that
could result in revocation of any such favorable determination letter.

          (e)  No provision under any Employee Benefit Plan exists that would
prevent the Company or its Subsidiaries from amending or terminating any
Employee Benefit Plan without incurring any liability thereunder.

          (f)  All contributions and payments accrued under each Employee
Benefit Plan, determined in accordance with prior funding and accrual practices,
as adjusted to include proportional accruals for the period ending on the
Closing Date, will be discharged and paid on or prior to the Closing Date.

          (g)  Except as set forth on Schedule 5.23, no Employee Benefit Plan
                                      -------------
provides life or health benefits beyond the termination of covered employment
except to the extent required by COBRA.

     5.24 Contracts.
          ---------

          (a)  Description.
               -----------

               (i)   Purchase Orders -- Non-Capital Assets.  Schedule 5.24(a)(i)
                     -------------------------------------   -------------------
     contains a list of each outstanding contract of the Company and each of its
     Subsidiaries for the acquisition of goods, assets or services other than
     purchase orders or other commitments for the acquisition of capital assets
     and other than purchase orders and other commitments that do not exceed
     $20,000 each or $100,000 in the aggregate, all of which were executed in
     the ordinary course of business consistent with past practice by the
     Company or its Subsidiaries.

               (ii)  Purchase Orders -- Capital Assets.  Schedule 5.24(a)(ii)
                     ---------------------------------   --------------------
     contains a list and brief description of each outstanding contract of the
     Company and each of its Subsidiaries for the acquisition of capital assets
     that were executed in the ordinary course of business consistent with past
     practice of the Company or its Subsidiaries (other than purchase orders and
     other commitments that do not exceed $20,000 each or $100,000 in the
     aggregate).

               (iii) Employment, Other Affiliate Contracts.  Schedule
                     -------------------------------------   --------
     5.24(a)(iii) contains a list and brief description of each contract of the
     ------------
     Company or any of its Subsidiaries with any trade union, employee, officer,
     consultant, independent contractor or Affiliate of the Company.

                                       21
<PAGE>

               (iv)   Sales Representatives. Schedule 5.24(a)(iv) contains a
                      ---------------------  --------------------
     list of each contract of the Company or its Subsidiaries with any agent,
     broker, value added reseller company, sales representative, distributor or
     dealer of, or any Person in a similar representative capacity for, the
     Company or its Subsidiaries.

               (v)    Powers of Attorney. Schedule 5.24(a)(v) contains a list
                      ------------------  -------------------
     and brief description of each power of attorney continuing in effect,
     whether limited or general, given to any Person by the Company.

               (vi)   Intellectual Property Contracts.  Schedule 5.24(a)(vi)
                      -------------------------------   --------------------
     contains a list and brief description of each contract of the Company or
     any of its Subsidiaries that relates to the Intellectual Property of the
     Company or its Subsidiaries, including, without limitation, (i) contracts
     evidencing Liens, (ii) each contract pursuant to which any of the Company's
     or any of its Subsidiaries' Intellectual Property has been licensed or
     rights therein have been otherwise transferred to others, and (iii) each
     other license, franchise, distributorship or other contract that relates in
     whole or in part to any software, patent, trademark, trade name, service
     mark or copyright or to any ideas, technical assistance or other know-how
     of or used by the Company or any of its Subsidiaries in the conduct of the
     business (exclusive of any shrink-wrap license agreements entered into in
     the ordinary course of business).

               (vii)  Other Critical Contracts.  Schedule 5.24(a)(vii) contains
                      ------------------------   --------------------
     a list and brief description of all contracts not entered into in the
     ordinary course and upon which the business, assets, or financial condition
     of the Company or any of its Subsidiaries depends on or would be materially
     affected.

               (viii) Warranty Contracts and Maintenance Contracts.  Schedule
                      --------------------------------------------   --------
     5.24(a)(viii) contains a list and brief description of each contract of the
     --------------
     Company or any of its Subsidiaries that relates to (i) product or service
     warranties (including, without limitation, extended warranties) or
     guarantees provided to the Company or its Subsidiaries by third parties or
     to third parties by the Company or its Subsidiaries or (ii) maintenance of
     products for the Company or its Subsidiaries by third parties or for third
     parties by the Company or its Subsidiaries.  For purposes of this
     Agreement, the term "product" shall include Computer Software and Databases
     where applicable.  Schedule  5.24(a)(viii) also sets forth a schedule of
                        ------------------------
     costs incurred by the Company or its Subsidiaries under each such warranty
     and maintenance contract described in the preceding sentence for each of
     the last three (3) fiscal years in the aggregate for each such year and by
     customer for each such year.

               (ix)   Other Contracts.  Schedule 5.24(a)(ix) contains a list and
                      ---------------   --------------------
     brief description of each other contract of the Company or its Subsidiaries
     that:  (A) provides for monthly payments by or to the Company or its
     Subsidiaries in excess of $5,000, (B) provides for payments, or under which
     payments actually

                                       22
<PAGE>

     made were, by or to the Company or its Subsidiaries in any calendar year or
     fiscal year, in excess of $50,000, (C) requires performance by the Company
     or its Subsidiaries of any obligation for a period of time extending beyond
     twelve (12) months from the Closing Date, (D) that is not terminable by the
     Company or its Subsidiaries without penalty or liability upon sixty (60)
     days or less notice, (E) evidences, creates, guarantees or services
     indebtedness of the Company or its Subsidiaries other than current
     liabilities, (F) establishes or provides for any joint venture, partnership
     or similar arrangement involving the Company or its Subsidiaries, or (G)
     guarantees or endorses the liabilities of any other Person.

     The lists or descriptions contained in all Schedules referred to above are
correct and complete as of the date unless hereof otherwise noted thereon.

          (b)  Copies. Correct and complete copies of all the written contracts,
               ------
and correct and complete descriptions of all oral contracts, in each case as
referred to in Section 5.24(a) (the "Material Contracts") have been delivered to
Merger Corp. and MAPICS on or before the Closing Date.

          (c)  No Default.  Neither the Company nor, to the Knowledge of the
               ----------
Company, any other party is in default under any of the Material Contracts, and
there is no basis for any claim of default under any of the foregoing.  Each of
the Material Contracts (i) is in full force and effect, (ii) constitutes a
valid, legal and binding agreement of the parties thereto, enforceable in
accordance with its terms except enforceability may be limited by bankruptcy,
insolvency, reorganization, moratorium, or other laws affecting creditors'
rights generally or equitable principles and as otherwise set forth on Schedule
                                                                       --------
5.24(c), and (iii) was executed in the ordinary course of business consistent
-------
with past practice by the Company or its Subsidiaries.  Neither the Company nor
any of its Subsidiaries is a party to or bound by any contract or contracts
that, either separately or in the aggregate, causes or will cause a Material
Adverse Effect with respect to the Company, its Subsidiaries, its business or
assets.  Except as set forth on Schedule 5.24(c), the continuation, validity and
                                ----------------
effectiveness of each of the Material Contracts will not be affected in any way
by the consummation of the transactions contemplated by this Agreement. The
Company has no Knowledge of any party to any Material Contract with the Company
or its Subsidiaries that intends to cease to perform any material obligation
under such contract or to withhold any payment thereunder.

     5.25 Suppliers and Customers. Schedule 5.25 sets forth each supplier to
          -----------------------  -------------
whom payments were made by the Company or its Subsidiaries that equaled or
exceeded five percent (5%) of the Company's cost of goods sold for the fiscal
years ended December 31, 1997 and December 31, 1998, or to whom payments are
projected to equal or exceed such percentage for the current fiscal year (the
"Large Suppliers") and the percentage of the Company's and each of its
Subsidiaries cost of goods sold allocable to each Large Supplier for each such
fiscal year.  Schedule 5.25 sets forth (i) each past and present customer or
              -------------
group of related customers that were the twenty-five (25) largest customers of
the Company and the twenty-five (25) largest customers of each of its
Subsidiaries

                                       23
<PAGE>

(other than Thru-Put) for each of the last three (3) fiscal years (for the
Company and Subsidiaries other than Thru-Put, the "Large Customers"), and (ii)
each present customer or group of related customers that that are currently the
ten (10) largest customers of Thru-Put (as to Thru-Put, the "Large Customers").
Schedule 5.25 also reflects the percentage of the Company's or its Subsidiaries
-------------
gross sales allocable to each such Large Customer for each such fiscal year.
Except as reflected on Schedule 5.25, no supplier is a sole source of supply of
                       -------------
any good or service to the Company or any of its Subsidiaries. The relationships
of the Company and the Subsidiaries with its Large Suppliers and Large Customers
are good commercial working relationships, and, except as set forth on Schedule
                                                                       --------
5.25, neither (i) any of the Large Suppliers or any of the Large Customers, nor
----
(ii) any supplier who at any time during the last 12 months was or now is the
sole source of supply of any good or service, has terminated, or threatened to
terminate, its relationship with the Company or its Subsidiaries or has during
the last 12 months decreased or limited, or threatened to decrease or limit, its
services, supplies or materials to the Company or its Subsidiaries or its usage
or purchase of the goods or services of the Company, as the case may be (other
than customers whose agreements have been or are being fulfilled). The Company
has no Knowledge that any of the Large Suppliers or any of the Large Customers
intends to terminate or otherwise modify adversely its relationship to the
Company or any of its Subsidiaries or to decrease or limit its services,
supplies or materials to the Company or any of its Subsidiaries or its usage or
purchase of the goods or services of the Company or its Subsidiaries, as the
case may be, and the transactions contemplated by this Agreement will not, to
the Knowledge of the Company, materially adversely affect the relationship of
the Company or its Subsidiaries with any of the Large Suppliers or any of the
Large Customers.

     5.26 Labor Matters.
          -------------

          (a)  Schedule 5.26(a) contains a correct and complete (i) list of all
               ----------------
employees of the Company and each of its Subsidiaries, (ii) list of all
independent contractors of the Company and each of its Subsidiaries, (iii)
schedule of the direct compensation (including wages, salaries and actual or
anticipated bonuses) plus a description of other annual benefits, paid or
provided in the fiscal year ended December 31, 1998 and in the current fiscal
year, to all of the officers, directors and employees of the Company and each of
its Subsidiaries, and (iv) schedule of the direct and indirect compensation paid
or provided in the fiscal year ended December 31, 1998, and in the current
fiscal year, to all independent contractors of the Company and any of its
Subsidiaries.  Each independent contractor of the Company or any of its
Subsidiaries meets the standards under all laws, including without limitation
IRS Regulations and federal and state labor regulations) as independent
contractors and no such Person is an employee of the Company or any of its
Subsidiaries under any applicable law.

          (b)  Except as set forth on Schedule 5.26(b)(i), the employment of
                                      -------------------
each employee and independent contract of the Company and each of its
Subsidiaries is terminable at will by the Company without any penalty, liability
or severance obligation incurred by the Company or its Subsidiaries. Neither the
Company nor its Subsidiaries

                                       24
<PAGE>

will owe any amounts to any of its employees or independent contractors as of
the Closing Date, including, without limitation, any amounts incurred for wages,
bonuses, vacation pay, sick leave or any severance obligations. If each employee
or independent contractor of the Company and its Subsidiaries were to be
terminated as of date of this Agreement, Schedule 5.26(b)(ii) sets forth all
                                         --------------------
obligations the Company and its Subsidiaries would owe to each employee,
including, without limitation, any amounts for wages, bonuses, vacation pay,
sick leave or any severance obligations.

          (c)  Except as, and to the extent, set forth on Schedule 5.26(c), (i)
                                                          ----------------
neither the Company nor any of its Subsidiaries is a party to any union
agreement or collective bargaining agreement or work rules or practices agreed
to with any labor organization or employee association applicable to any
employees of the Company or its Subsidiaries, and no attempt to organize any of
the employees of the Business has been made, proposed or threatened, (ii)
neither the Company nor any of its Subsidiaries has ever had any Equal
Employment Opportunity Commission or state fair employment practice agency
charges or other claims of employment discrimination, harassment or wrongful
discharge made against it or any of its employees, (iii) no state or federal
Wage and Hour Department investigations have ever been made of the Company or
its Subsidiaries and no claims or charges relating to wage and hour issues have
been filed or, to the Knowledge of the Company, threatened, (iv) no labor
strike, dispute, slowdown, stoppage or lockout is pending or threatened against
or affecting the Company or any of its Subsidiaries, and during the past five
(5) years there has not been any such action, (v) no unfair labor practice
charge or complaint against the Company or any of its Subsidiaries is pending
or, to the Knowledge of the Company, threatened before the National Labor
Relations Board or any similar Governmental Authority, (vi) no Office of Federal
Contract Compliance Programs compliance review or investigation or other United
States Department of Labor or state department of labor compliance review or
investigation has been made of the Company or any of its Subsidiaries, and
neither the Company nor any of its Subsidiaries has received any notice of any
such compliance review or investigation, (vii) neither the Company nor any of
its Subsidiaries is bound by any consent decree or settlement agreement relating
to employment decisions or relations with employees, independent contractors nor
applicants for employment, (viii) no Occupational Safety and Health
Administration investigations have been made of the Company or any of its
Subsidiaries in the past five (5) years, and (ix) the Company has no Knowledge
that any of the officers, employees, consultants, agents, independent
contractors, or other Persons performing services for the Company or any of its
Subsidiaries, will terminate or contemplates terminating his or her employment
or independent contractor relationship currently or at any time within sixty
(60) days after the Closing Date or will otherwise not be available to the
Company or any of its Subsidiaries on the same terms and conditions as his or
her current employment by, or independent contractor relationship with, the
Company or its Subsidiaries.

          (d)  Since the enactment of the Worker Adjustment and Retraining
Notification Act (the "WARN Act"), neither the Company nor any of its
Subsidiaries has effectuated (i) a "plant closing" (as defined in the WARN Act)
affecting any site of

                                       25
<PAGE>

employment or one or more facilities or operating units within any site of
employment or facility of the Company or its Subsidiaries; or (ii) a "mass
layoff" (as defined in the WARN Act) affecting any site of employment or
facility of the Company or its Subsidiaries; and neither the Company nor its
Subsidies has been affected by any transaction or engaged in layoffs or
employment terminations sufficient in number to trigger application of any
similar state or local law. Except as set forth on Schedule 5.26(d), none of the
                                                   ----------------
Company's employees or the employees of its Subsidiaries has suffered an
"employment loss" (as defined in the WARN Act) since six (6) months prior to the
Closing Date.

     5.27 Brokers and Finders.  Except as set forth on Schedule 5.27, no finder
          -------------------                          -------------
or any agent, broker or other Person acting pursuant to authority of the Company
is entitled to any commission or finder's fee in connection with the
transactions contemplated by this Agreement.

     5.28 Compliance with the Immigration Reform and Control Act.  The Company
          ------------------------------------------------------
and each of its Subsidiaries is in full compliance with, and has not violated
the terms and provisions of, the Immigration Reform and Control Act of 1986, and
all related regulations promulgated thereunder (the "Immigration laws"). With
respect to each employee (as defined in Section 274a.1(f) of Title 8, Code of
Federal Regulations) of the Company and its Subsidiaries for whom compliance
with the Immigration laws by an employer (as defined in Section 274a.1(g) of
Title 8, Code of Federal Regulations) is required, the Company has supplied to
Merger Corp. and MAPICS such employee's Form I-9 (Employment Eligibility
Verification Form) and all other records, documents or other papers that are
retained with the Form I-9 by the employer pursuant to the Immigration laws.
Neither the Company nor any of its Subsidiaries has ever been the subject of any
inspection or investigation relating to its compliance with or violation of the
Immigration laws, nor has it been warned, fined or otherwise penalized by reason
of any failure to comply with the Immigration laws, nor is any such proceeding
pending or threatened.

     5.29 Litigation.
          ----------

          (a)  Except as disclosed on Schedule 5.29, there has not been since
                                      -------------
January 1, 1998, and there is no action, administrative or other proceeding,
arbitration, cause of action, claim, complaint, criminal prosecution, inquiry,
hearing, governmental or regulatory investigation, governmental or regulatory
charge, litigation, notice (written or oral) by any Person alleging potential
liability or requesting information relating to or affecting the Company or any
of its Subsidiaries in connection with the business, its assets (including,
without limitation, contracts relating to the Company or its Subsidiaries), the
business or the transactions contemplated by this Agreement ("Litigation")
pending, or to the Knowledge of the Company, threatened against the Company or
any of its Subsidiaries and there is no reasonable basis for any such Litigation
or any facts or the occurrence of any event that might reasonably be expected to
give rise to any Litigation.

                                       26
<PAGE>

          (b)  There is no outstanding decree, injunction, judgment, order,
ruling, writ, quasi-judicial decision or award or administrative decision or
award of any federal, state, local, foreign or other court, arbitrator,
mediator, tribunal, administrative agency or governmental authority ("Order")
binding on the Company, its Subsidiaries, its assets, business or securities.

          (c)  None of the pending or threatened Litigation itemized on Schedule
                                                                        --------
5.29, if adversely determined, would individually or in the aggregate result in
----
a loss in excess of $100,000.

          (d)  There are no pending or, to the Knowledge of the Company,
threatened investigations or inquiries regarding the Company or its
Subsidiaries.  Schedule 5.29 identifies and describes all inspection reports,
               -------------
questionnaires, inquiries, demands, requests for information, and claims of
violations or noncompliance with any law received by the Company or its
Subsidiaries from any governmental authority and all written statements or
responses of the Company or its Subsidiaries with respect thereto.

     5.30 Interested Transactions.  Except as set forth on Schedule 5.30, the
          -----------------------                          -------------
Company is not a party to any contract or other transaction with any affiliate
of the Company, any related party of any affiliate of the Company (other than as
a stockholder or employee of the Company), or any Person in which any of the
foregoing (individually or in the aggregate) beneficially or legally owns,
directly or indirectly, five percent (5%) or more of the equity or voting
interests. Except as described on Schedule 5.30, none of the Persons described
                                  -------------
in the first sentence of this Section 5.30 owns, or during the last three (3)
years has owned, directly or indirectly, beneficially or legally, (individually
or in the aggregate) five percent (5%) or more of the equity or voting interests
of any Person that competes with the Company.

     5.31 Environmental.  Except as set forth on Schedule 5.31:
          -------------                          -------------

          (a)  There is no Environmental Litigation (as defined below) (or
litigation against any Person whose liability for Environmental Matters (as
defined below), or whose violation of Environmental Laws, hereinafter defined,
the Company or any of its Subsidiaries has or may have retained or assumed
contractually or by operation of law) pending or, to the Knowledge of the
Company, threatened with respect to (i) the ownership, use, condition or
operation of the Company's business, the Company's assets or any asset formerly
held for use or sale by the Company or any of its predecessors or formerly held
for use or sale by the Company; or (ii) violation or alleged violation of any
Environmental Law or any Order related to Environmental Matters.  There are no
existing violations of (i) Environmental Law or (ii) Order related to
Environmental Matters, with respect to the ownership, use, condition or
operation of the Company's business, Subsidiaries, assets or any asset formerly
held for use or sale by the Company or any of its predecessors with respect to
its business.  There are no past or present actions, activities, circumstances,
conditions, events or incidents, including, without limitation, any
Environmental Matter, that could form the basis of (i) any Environmental
Litigation

                                       27
<PAGE>

against the Company or its Subsidiaries, or (ii) any litigation against any
Person whose Liability (or any portion thereof) for Environmental Matters or
violation of Environmental Laws the Company has or may have retained or assumed
contractually or by operation of law. Neither the Company nor any of its
Subsidiaries or predecessors nor anyone Known to the Company has used any assets
or premises of the Company or its Subsidiaries or any of its predecessors or any
part thereof for the handling, treatment, storage or disposal of any Hazardous
Substances (as defined below). The disclosure of facts set forth on Schedule
                                                                    --------
5.31 shall not relieve the Company or any other Person of any of its obligations
----
under this Agreement, or otherwise, specifically including, without limitation,
the obligation to indemnify Merger Corp. and MAPICS as set forth in the
indemnification agreement to which reference is made in Section 10.11 hereof.

          (i)   "Environmental Litigation" means any litigation, regulatory
                 ------------------------
     proceeding or enforcement action in any court or before or by any
     governmental authority or private arbitrator, mediator or tribunal against
     the Company, its Subsidiaries, its business or its assets (including,
     without limitation, notice or other communication written or oral by any
     Person alleging potential liability for investigatory costs, cleanup costs,
     private or governmental response or remedial costs, natural resources
     damages, property damages, personal injuries, or penalties) arising out of,
     based upon, or resulting from (y) any Environmental Matter or (z) any
     circumstances or state of facts forming the basis of liability, or alleged
     liability under, or violation or alleged violation under, any Environmental
     Law.

          (ii)  "Environmental Matter" means any matter or circumstances related
                 --------------------
     in any manner whatsoever to (w) the emission, discharge, disposal, release
     or threatened release of any hazardous substance, hazardous material,
     hazardous waste, regulated substance or toxic substance (as such terms are
     defined by the applicable Environmental Laws) and any chemicals,
     pollutants, contaminants, petroleum, petroleum products or oil ("Hazardous
     Substance") into the environment, or (x) the treatment, storage, recycling
     or other handling of any Hazardous Substance, (y) the placement of
     structures or materials into waters of the United States, or (z) the
     presence of any Hazardous Substance, including, but not limited to,
     asbestos, in any building, structure or workplace or on the Real Property.

          (iii) "Environmental Laws" means all Laws prohibiting, limiting, or
                 ------------------
     regulating pollution or providing protection for the environment or human
     health as it relates to the environment (including, without limitation,
     ambient air, surface water, ground water, land surface or subsurface
     strata), including, without limitation, the Comprehensive Environmental
     Response Compensation and Liability Act, as amended, 42 U.S.C. 9601 et seq.
                                                                         -- ---
     ("CERCLA"), the Resource Conservation and Recovery Act, as amended, 42
     U.S.C. 6901 et seq. ("RCRA"), and other Laws prohibiting, limiting, or
                 -- ---
     regulating emissions, discharges, releases or threatened releases of any
     Hazardous Substance, or otherwise prohibiting,

                                       28
<PAGE>

     limiting, or regulating the manufacture, generation, processing,
     distribution, use, treatment, storage, disposal, transport or handling of
     any Hazardous Substance. For purposes of this Section 5.31 the term "Laws"
     includes laws, regulations, rules, ordinances, or bylaws at the federal,
     state, and local levels.

          (b)  No release, discharge, spillage or disposal of any Hazardous
Substances has occurred or is occurring at any assets or premises of the Company
or its Subsidiaries or any of its predecessors or any part thereof, while or
before such assets or premises were owned, leased, operated, or managed,
directly or indirectly, by the Company or its Subsidiaries.

          (c)  No soil or water in, under, or adjacent to any assets or premises
of the Company of its Subsidiaries or assets formerly held for use or sale by
the Company or any of its Subsidiaries or predecessors has been contaminated by
any Hazardous Substance while or before such assets or premises were owned,
leased, operated or managed, directly or indirectly, by the Company or any of
its Subsidiaries or predecessors.

          (d)  All waste containing any Hazardous Substances generated, used,
handled, stored, treated, or disposed of (directly or indirectly) by the Company
or any of its Subsidiaries or predecessors has been released or disposed of in
compliance with all applicable Environmental Laws including all applicable
reporting requirements, and the Company has no Knowledge of any Environmental
Litigation with respect to any such release or disposal.

          (e)  All underground tanks and other underground storage facilities
presently or previously located at real property owned, leased, operated, or
managed by the Company or any of its Subsidiaries or predecessors or any such
tanks or facilities located at such real property while any of these properties
was owned, leased, operated, or managed by the Company or any of its
Subsidiaries or predecessors are listed together with the capacity and contents
(former and current) of each such tank or facility on Schedule 5.31.  None of
                                                      -------------
such underground tanks or facilities is leaking or has ever leaked.

          (f)  All waste, hazardous or otherwise, has been removed from real
property of the Company and its Subsidiaries or predecessors.

          (g)  The Company and its Subsidiaries and predecessors have complied
with all applicable reporting requirements under all Environmental laws
concerning the disposal or release of Hazardous Substances, and neither the
Company nor any of its Subsidiaries or predecessors has made any such reports
concerning real property owned, leased, operated, or managed by the Company or
any of its Subsidiaries or concerning the operations or activities of the
Company or any of its Subsidiaries or predecessors.

                                       29
<PAGE>

          (h)  There is no asbestos containing material at, on, or in any
building or other Improvement on the real property owned, leased, operated, or
managed by the Company or its Subsidiaries.

          (i)  Without limiting the generality of any of the foregoing, (i) all
on-site and off-site locations where the Company or any of its Subsidiaries or
predecessors has stored, disposed or arranged for the disposal of Hazardous
Substances are identified on Schedule 5.31, and (ii) no polychlorinated
                             -------------
biphenyls (PCBs) are used or stored at, on or in real property owned, leased,
operated or managed by the Company or any of its Subsidiaries or predecessors.


     5.32 Year 2000 Compliance.  Except as set forth on Schedule 5.32, all of
          --------------------                          -------------
the Company's and its Subsidiaries' business systems and products sold, leased
or licensed to customers, including without limitation computer hardware and its
Computer Software and Databases and all prior releases and versions of such
Computer Software and Databases, are "Year 2000 Compliant."  The expression
"Year 2000 Compliant" means with respect to any system or product of the Company
or any of its Subsidiaries, to the extent that other third party information
technologies not marketed, licensed or distributed by the Company or its
Subsidiaries and used in combination with such systems or products, properly
exchanges date and time data with them, and excluding products provided by third
Parties which are not marketed, licensed or distributed by the Company or its
Subsidiaries and that extend the functionality beyond that which the Company and
its Subsidiaries products currently provide, that such system or product:

          (i)    accepts input and provides output of data involving dates or
                 portions of dates correctly and without ambiguity as to the
                 twentieth or twenty-first centuries;

          (ii)   manages, stores, manipulates, sorts, sequences and performs
                 calculations with respect to data involving dates or portions
                 of dates before, during, and after January 1, 2000 (including
                 single-century or multi-century date formulas) without
                 malfunction, amends or aborts; and

          (iii)  manages the leap year occurring in the year 2000 and any dates
                 used by programmers to create exceptions where no date could be
                 determined as specified (e.g. 12/31/99 or 09/09/99).

"Processing" of date information includes, but is not limited to, accepting
input of dates without ambiguity, outputting all dates in an unambiguous form,
and performing calculations, comparisons or operations or taking action or
making decisions using dates, portions of dates, or time periods. The Company's
Point.Man product and each of the other products of the Company and the
Subsidiaries is Year 2000 compliant pursuant to, and the representation
contained in this Section 5.32 is qualified by, the following warranty:
Point.Man, and each of such other products, was designed from the start to be

                                       30
<PAGE>

Year 2000 compliant.  Point.Man utilizes the Microsoft Windows 4-digit "year"
date format on all programs and calculations to ensure dates greater than
December 31, 1999 are properly recognized by the system.  To ensure that
Point.Man implementation is set up to utilize the 4-digit "year" dates, all
Microsoft Windows date settings on  a user's Control Panel must be set for 4-
digit years and a user must enter 4 digits for years 2000 and beyond.  Such
implementation shall not adversely affect any other products with which
Point.Man typically interoperates and, shall not adversely affect any customer's
implementation of Point.Man.

     5.33 Accounts Payable.  Except as set forth on Schedule 5.33, the trade
          ----------------                          -------------
accounts payable of the Company and its Subsidiaries and all other monies due
from the Company or its Subsidiaries for purchases of goods and the performance
of services (the "Accounts Payable") are (i) validly existing, (ii)  enforceable
against the Company or its Subsidiaries in accordance with the terms of the
instruments or documents creating them, and (iii) were created less than sixty
(60) days prior to the date hereof.  Schedule 5.33 contains a complete and
                                     -------------
correct list of all Accounts Payable, as of the end of the month preceding the
Closing Date.  Except as set forth on Schedule 5.33, the Accounts Payable
                                      -------------
represent monies due from the Company or its Subsidiaries, and have arisen
solely out of, bona fide sales and deliveries of goods, performance of services
and other business transactions with third parties in the ordinary course of
business consistent with past practices.  None of the Accounts Payable represent
monies due from the Company or its Subsidiaries for goods either sold on
consignment or sold on approval.

     5.34 Thru-Put Transaction.   The Purchase and Sale Agreement pursuant to
          --------------------
which the Company is to acquire a substantial portion of the assets of Thru-Put
has been authorized, executed and delivered by the Company and any Subsidiary a
party thereto.

     5.35 Statements True and Correct.  No representation or warranty made by
          ---------------------------
the Company pursuant to this Agreement or any other document, agreement or
instrument delivered pursuant hereto, including, without limitation, the
Financial Statements, contains or will contain any untrue statement of a
material fact or omits or will omit to state a material fact necessary to make
the statements contained therein not misleading.


                                   SECTION 6
           REPRESENTATIONS AND WARRANTIES OF MERGER CORP. AND MAPICS
           ---------------------------------------------------------

     Merger Corp. and MAPICS hereby represent and warrant to the Company as
follows and warrants that such representations and warranties are and will be
true on and as of the Closing Date:

     6.1  Organization.  Merger Corp. is a corporation duly organized, validly
          ------------
existing, and in good standing under the laws of the Commonwealth of
Massachusetts, with the corporate power and authority to carry on its business
and to own, lease and operate its assets. MAPICS is a corporation duly
organized, validly existing, and in good

                                       31
<PAGE>

standing under the laws of the State of Georgia, with the corporate power and
authority to carry on its business and to own, lease and operate its assets.

     6.2  Capacity and Validity.
          ---------------------

          (a) MAPICS has the corporate power, capacity and authority necessary
to enter into and perform its obligations under this Agreement and the other
agreements to which it is a party and to consummate the transactions
contemplated hereby and thereby.  The execution, delivery and performance of
this Agreement and the other agreements have been approved by all necessary
action of the directors of  MAPICS.  This Agreement and the other agreements to
which  MAPICS is a party has been executed and delivered by duly authorized
officers of  MAPICS, and each constitutes the legal, valid and binding
obligation of MAPICS, enforceable against  MAPICS in accordance with its terms,
except as enforceability may be limited by bankruptcy, insolvency,
reorganization, moratorium or other laws affecting creditors' rights generally.

          (b) Merger Corp. has the corporate power, capacity and authority
necessary to enter into and perform its obligations under this Agreement and the
other agreements to which it is a party and to consummate the transactions
contemplated hereby and thereby.  The execution, delivery and performance of
this Agreement and the other agreements have been approved by all necessary
action of the directors and shareholders of  Merger Corp.  This Agreement and
the other agreements to which Merger Corp. is a party has been executed and
delivered by duly authorized officers of  Merger Corp., and each constitutes the
legal, valid and binding obligation of Merger Corp., enforceable against  Merger
Corp. in accordance with its terms, except as enforceability may be limited by
bankruptcy, insolvency, reorganization, moratorium or other laws affecting
creditors' rights generally.

     6.3  No Conflict.  Neither the execution, delivery and performance of this
          -----------
Agreement and the other agreements to which Merger Corp. or MAPICS is a party
nor the consummation of the transactions contemplated hereby or thereby by
Merger Corp. or MAPICS, will (a) conflict with or result in a violation,
contravention or breach of any of the terms, conditions or provisions of the
Articles of Incorporation or Bylaws of Merger Corp. or MAPICS, (b) result in a
default under, any contract or license to which Merger Corp. or MAPICS is a
party or by which Merger Corp. or MAPICS is bound, or (c) result in the
violation of any Law or Order.

     6.4  Brokers and Finders.  Except as set forth on Schedule 6.4, no finder
          -------------------
or any agent, broker or other Person acting pursuant to authority of Merger
Corp. or MAPICS is entitled to any commission or finder's fee in connection with
the transactions contemplated by this Agreement.

     6.5  Statements True and Correct.  No representation or warranty made by
          ---------------------------
Merger Corp. or MAPICS, nor any statement, certificate or instrument furnished
or to be furnished to the Company pursuant to this Agreement or any other
document, agreement

                                       32
<PAGE>

or instrument referred to herein or therein, contains or will contain any untrue
statement of material fact or omits or will omit to state a material fact
necessary to make the statements contained therein not misleading.

     6.6  Purchaser Financing.  MAPICS and Merger Corp. have, or are in a
          -------------------
position to obtain, any and all financing required for purposes of discharging
their respective obligations under this Agreement.  In this regard, MAPICS has
received and has provided to the Company for review, a financing commitment
letter issued by BancBoston, N.A. (the "Financing Commitment").

                                   SECTION 7
                                   ---------
                           COVENANTS AND AGREEMENTS
                           ------------------------

     7.1  Pre-Closing Negative Covenants.  The Company covenants and agrees that
          ------------------------------
from the date of this Agreement until the Closing Date, except as otherwise
specifically agreed to in writing by MAPICS (which agreement shall not be
unreasonably withheld), the Company will not, and the Company will cause each of
the Subsidiaries not to:

          (a)  incur or agree to incur any material liability or obligation
(absolute or contingent) except those trade payable obligations incurred in the
ordinary course of business;

          (b)  authorize or make any capital expenditure in excess of $10,000,
individually, or $25,000, in the aggregate;

          (c)  create or incur any mortgage, lien, charge or encumbrance on any
of its assets;

          (d)  increase the salary of any employee except in the ordinary course
of business, pay or agree to pay any bonus, severance or termination pay to any
employee, adopt any new employee benefit plan (except where required by law) or,
employ or enter into any employment contract between the Company or any of its
Subsidiaries and any Person that the Company or its Subsidiaries does not have
the unconditional right to terminate without liability;

          (e)  amend, alter or terminate any agreement to which it is a party
except in the ordinary course of business;

          (f)  sell, assign, lease or otherwise transfer or dispose of any of
its property or equipment or its businesses, except in the normal course of
business and with comparable replacement therefor; or

          (g)  except as indicated in Schedule 7.1(g) merge or consolidate or
                                      --------------
agree to merge or consolidate with or into any other entity;

                                       33
<PAGE>

          (h)  issue any additional capital stock or other security to any
Person, declare, set aside or pay any dividend or make any other distribution in
respect of its capital stock, directly or indirectly redeem, purchase or
otherwise acquire any shares of its capital stock, or issue to any Person
options, warrants or other rights to acquire any securities;

          (i)  amend any of its organizational or governing documents;

          (j)  purchase any securities or make any material investment, either
by purchase of stock or other securities, contributions to capital, asset
transfers, or purchase of any assets, in any entity, or otherwise acquire direct
or indirect control over any other entity.

          (k)  make any significant change in any tax or accounting methods or
systems of internal accounting controls, except as may be appropriate to conform
to changes in tax laws or regulatory accounting requirements or GAAP, or enter
into any settlement, accommodation or agreement with the Internal Revenue
Service or any other taxing authority in connection with the Company's 1994-1995
tax returns, which are currently under audit;

          (l)  commence any litigation other than in accordance with past
practice, settle any litigation involving any liability of the Company or any of
its Subsidiaries for material money damages or restrictions upon the operations
of the Company or any of its Subsidiaries;

          (m)  take any action, or omit to take any action, which would cause
any of the represe representations and warranties contained in Section 5 to be
untrue or incorrect; or

          (n)  make any loan to any Person or increase the aggregate amount of
any loan currently outstanding to any Person.

Anything hereinabove to the contrary notwithstanding, the parties acknowledge
and agree that the Company's consummation of the Thru-Put acquisition in
accordance with the executed Purchase and Sale Agreement, a copy of which has
been provided to MAPICS and Merger Corp., will not constitute a breach of this
Agreement.

     7.2  Pre-Closing Affirmative Covenants.  The Company covenants and agrees
          ---------------------------------
that from the date of this Agreement until the Closing Date, except as otherwise
specifically agreed in writing by MAPICS (which agreement shall not be
unreasonably withheld), the Company will, and will cause each of the
Subsidiaries to:

          (a)  maintain in effect the insurance coverage referred to in Section
5.20;

          (b)  permit MAPICS and its authorized representatives (including,
without limitation, any attorneys and accountants designated by MAPICS) to have
access

                                       34
<PAGE>

(at mutually agreeable times during normal daytime business hours upon at
least 48 hours' prior notice to the Company) to all properties, records and
documents of the Company and the Subsidiaries for the purpose of making such
inspections and examinations as MAPICS shall deem desirable, and furnish to
MAPICS and such representatives financial and other information with respect to
the business and properties of the Company and the Subsidiaries as MAPICS may
from time to time reasonably request.  MAPICS and its representative shall keep
confidential any information and documents obtained from the Company or its
Subsidiaries.  In the event of termination of this Agreement, MAPICS shall
immediately return to the Company all such information and documents, including
all copies thereof made by MAPICS and the foregoing obligations of
confidentiality and nondisclosure shall remain in effect for a period of two (2)
years beyond such termination,

          (c)  carry on business in substantially the same manner as heretofore
(during the preceding one-year period) and not make any material change in
personnel, operations, finance, accounting policies, or real or personal
property;

          (d)  maintain its assets and all parts thereof in as good working
order and condition as at present, ordinary wear and tear excepted;

          (e)  perform all obligations under agreements with others in the
ordinary course of business;

          (f)  use its commercially reasonable efforts to retain present
employees, and maintain relationships with suppliers, customers and others
having business relations with it;

          (g)  pay all accounts payable of the Company and its Subsidiaries in
accordance with past practice and collect all accounts receivable in accordance
with past practice;

          (h)  cause all tax returns that have not been filed prior to the date
hereof to be prepared and filed on or before the date such tax return is
required to be filed (taking into account any extensions of the filing deadline
granted); provided, however, that any such tax return shall not be filed without
a reasonable opportunity for prior review and comment by MAPICS or Merger Corp.

          (i)  use its commercially reasonable efforts to (A) convene the
meeting of its stockholders received for authorization of this Agreement and the
contemplated transaction, and (B) obtain the stockholder vote required to effect
such authorization.

     7.3  Commercially Reasonable Efforts of the Company.  The Company covenants
          ----------------------------------------------
and agrees to use its commercially reasonable efforts to cause all of its
covenants and agreements and all conditions precedent to MAPICS' and Merger
Corp.'s and the Company's obligations to close hereunder to be performed,
satisfied and fulfilled.

                                       35
<PAGE>

     7.4  MAPICS' and Merger Corp.'s Commercially Reasonable Efforts.  Each of
          ----------------------------------------------------------
MAPICS and Merger Corp. covenants and agrees to use its commercially reasonable
efforts to cause all of its covenants and agreements and all conditions
precedent to the Company's and MAPICS' and Merger Corp.'s obligations to close
hereunder to be performed, satisfied and fulfilled.

     7.5  Public Announcements.  Any public announcement or similar publicity
          --------------------
with respect to this Agreement or the transactions contemplated hereby will be
issued, if at all, at such time and in such manner as the parties mutually agree
upon in advance.  Unless consented to by the Company, on the one hand, or MAPICS
and Merger Corp., on the other hand, in advance or required by any applicable
legal requirements prior to Closing, MAPICS and Merger Corp., on the one hand,
and the Company, on the other hand, shall, and shall cause all Persons under its
or their control to, keep this Agreement strictly confidential and may not make
any disclosure of this Agreement to any Person other than legal, accounting and
other advisors to MAPICS or Merger Corp. and others with a need to know.  The
parties will consult with each other concerning the means by which the Company's
and the Subsidiaries' employees, customers, and suppliers and others having
dealings with the Company or the Subsidiaries will be informed, if at all, of
this Agreement and the transactions contemplated hereby, and each of the Company
and MAPICS will have the right to review in advance and approve the general form
and substance of any such written communications or to be present for any such
oral communications.

     7.6  Notification.  Between the date of this Agreement and the Closing
          ------------
Date, MAPICS, on the one hand, and the Company, on the other hand, will promptly
notify the other party in writing if MAPICS or Merger Corp., on the one hand, or
the Company, on the other hand, becomes aware of any fact or condition that
causes or constitutes a breach, (a) on the one hand, of any of MAPICS' or Merger
Corp.'s representations and warranties as of the date of this Agreement, or if
MAPICS becomes aware of the occurrence after the date of this Agreement of any
fact or condition that would (except as expressly contemplated by this
Agreement) cause or constitute a breach of any such representation or warranty
had such representation or warranty been made as of the time of the occurrence
or discovery of such fact or condition, or (b) on the other hand, of any of the
Company's representations and warranties as of the date of this Agreement, or if
the Company becomes aware of the occurrence after the date of this Agreement of
any fact or condition that would (except as expressly contemplated by this
Agreement) cause or constitute a breach of any such representation or warranty
had such representation or warranty been made as of the time of occurrence or
discovery of such fact or condition.  Should any such fact or condition require
any change in the disclosure schedules contemplated by the provisions of this
Agreement as to the Company, or as to MAPICS and Merger Corp., if such
disclosure schedules were dated the date of the occurrence or discovery of any
such fact or condition, the Company, on the one hand, and MAPICS, on the other
hand, will promptly deliver to the other party a supplement to the applicable
disclosure schedule specifying such change, any of which such supplement is
subject to

                                       36
<PAGE>

the approval of MAPICS in its sole discretion, on the one hand, and the Company
in its sole discretion, on the other hand. During the same period, (i) MAPICS
will promptly notify the Company of the occurrence of any breach of any covenant
of MAPICS or Merger Corp. in this Section 7, or of the occurrence of any event
that may make the satisfaction of the conditions in Section 11 hereof impossible
or unlikely, and (ii) the Company will promptly notify MAPICS of the occurrence
or any breach of any covenant of the Company in this Section 7, or of the
occurrence of any event that may make the satisfaction of the conditions in
Section 10 hereof impossible or unlikely.

     7.7  Vacation and Holiday Pay, Etc.  Prior to the Closing, the Company
          ------------------------------
shall provide MAPICS with Schedule 7.7 containing all accrued vacation and
                          ------------
holiday pay estimated as of the Closing Date based upon existing employment
policies of the Company and each of its Subsidiaries.

     7.8  Risk of Loss.  The Company shall maintain all risk of condemnation,
          ------------
destruction, loss or damage due to fire or other casualty from the date of this
Agreement until the Closing.  If a pre-Closing condemnation, destruction, loss
or damage is such that the operation of the Company's facilities or the
facilities of one of its Subsidiaries is materially interrupted or curtailed or
the assets of the Company or its Subsidiaries are materially affected, then
Merger Corp. and the MAPICS shall have the right to terminate this Agreement.
If Merger Corp. and MAPICS nonetheless elect to close, the Company shall remit
all net condemnation proceeds or third party insurance proceeds to MAPICS and
the cash amount indicated on Schedule 3.1 shall be adjusted at Closing to
                             ------------
reflect such condemnation, destruction, loss or damage to the extent that
insurance or condemnation proceeds are not sufficient to cover such destruction,
loss or damage.

     7.9  No-Shop.  Unless and until this Agreement is terminated pursuant to
          -------
Article 8 hereof, the Company shall not directly or indirectly, through any
officer, director, employee, agent, intermediary or otherwise:  (i) solicit,
initiate or encourage submission of proposals or offers from any Person or other
entity relating to any purchase of an equity interest in the Company, or any
merger, sale of substantial assets or any similar transaction whether or not
resulting in a change of control of the Company; (ii) participate in any
discussions or negotiations regarding, or furnish to any other Person or other
entity, any information with respect to, or otherwise respond to, cooperate or
encourage, any effort or attempt by any other Person or other entity to purchase
any equity interest in the Company, or engage in a merger, purchase of
substantial assets or any similar transaction whether or not such transaction
contemplates a change of control the Company; or (iii) approve or undertake any
such transaction.  The Company shall promptly communicate to MAPICS and Merger
Corp. the terms of any such oral or written proposal or offer upon knowledge or
receipt of such proposal or offer.

     7.10 Applications; Antitrust Notification.  To the extent required by
          ------------------------------------
Section 7A of the Clayton Act, as added by Title II of the Hart-Scott-Rodino
Antitrust Improvements Act of 1976, as amended (the "HSR Act"), each of the
parties has or will promptly file with the United States Federal Trade
Commission and the United States Department of

                                       37
<PAGE>

Justice the notification and report form required for the transactions
contemplated hereby and any supplemental or additional information which may
reasonably be requested in connection therewith pursuant to the HSR Act and will
comply in all material respects with the requirements of HSR Act. The parties
shall cooperate with and deliver to each other copies of all filings,
correspondence and orders to and from all regulatory authorities in connection
with the transactions contemplated hereby.

     7.11 Filings with State Offices.  Upon the terms and subject to the
          --------------------------
conditions of this Agreement, the Company and Merger Corp. shall execute and
file a Certificate of Merger with the Massachusetts Secretary of State in
connection with the Closing, and shall take such other actions as are required
by the laws of such respective states to effect the Merger.

     7.12 Indemnification of Company Officers, Directors.  At the Effective
          -----------------------------------------------
Time, MAPICS and Merger Corp. shall honor the obligations of the Company
(reflected in the Company's by-laws and articles of organization) providing for
indemnification and limitation of liability in favor of Persons who were
officers and directors of the Company prior to the Merger.

     7.13 Collection of Company Accounts Receivable.  From and after the
          -----------------------------------------
Closing, MAPICS and Merger Corp. will exercise commercially reasonable efforts
to collect accounts receivable that were on the books of the Company prior to
the Closing and will otherwise collect such accounts receivable in substantially
the same manner and with the same diligence as are applicable with respect to
collection of MAPICS' other accounts receivable.

     7.14 Payment of Certain Indebtedness. MAPICS agrees that, immediately
          -------------------------------
following the Closing, it will cause the Company to, or will itself, make the
payments required under paragraphs (vi), (vii), (viii) and (x) in Schedule 3.1
hereto.

                                   SECTION 8
                                   ---------
                                  TERMINATION
                                  -----------

     8.1  Grounds for Termination.  Anything herein or elsewhere to the contrary
          -----------------------
notwithstanding, this Agreement and the obligations of the parties hereunder may
be terminated on or prior to the Closing Date, as follows:

          (a)  By MAPICS (i) in the event that the transactions contemplated
hereunder have been prohibited or enjoined by reason of any final judgment,
decree or order entered or issued by a court of competent jurisdiction in
litigation or proceedings involving either MAPICS or the Company; (ii) in the
event the conditions precedent to MAPICS' obligation to close are not satisfied
and performed in full at or prior to the Closing Date, as required by Section 10
hereof (other than as a result of a breach by MAPICS or Merger Corp. of their
obligations hereunder); or (iii) in the event the Company breaches or violates
any material provision of this Agreement or fails to

                                       38
<PAGE>

perform any material covenant or agreement to be performed by the Company
under the terms of this Agreement and such breach, violation or failure is not
cured within 6 days after written notice thereof or waived by MAPICS prior to
Closing.

          (b)  By the Company (i) in the event that the transactions
contemplated hereunder have been prohibited or enjoined by reason of any final
judgment, decree or order entered or issued by a court of competent jurisdiction
in litigation or proceedings involving either MAPICS, Merger Corp. or the
Company; (ii) in the event the conditions precedent to the obligation of the
Company to close are not satisfied and performed in full at or prior to the
Closing Date, as required by Section 11 hereof (other than as a result of breach
by the Company of its obligations hereunder); or (iii) in the event MAPICS or
Merger Corp. breaches or violates any material provision of this Agreement or
fails to perform any material covenant or agreement to be performed by MAPICS or
Merger Corp. under the terms of this Agreement, and such breach, violation or
failure is not cured within 10 days after written notice thereof or waived by
the Company prior to Closing.

          (c)  By the Company and MAPICS by mutual agreement or if the Closing
shall not have occurred by the Outside Closing Date.

     8.2  Consequences of Termination.  Each party's right of termination under
          ---------------------------
Section 8.1 hereof is in addition to any other rights such party may have under
this Agreement or otherwise, and the exercise of a right of termination will not
be an election of remedies.  If this Agreement is terminated pursuant to Section
8.1, all further obligations of the parties under this Agreement shall
terminate, except that the obligations in Section 7.2(b) (the last sentence
only), 7.5 and Section 12 will survive; provided, however, that if this
Agreement is terminated by a party because of the breach of this Agreement by
another party or because one or more of the conditions to the terminating
party's obligations under this Agreement is not satisfied as a result of the
other party's failure to comply with its obligations under this Agreement, the
terminating party's right to pursue all legal remedies will survive such
termination unimpaired.

                                   SECTION 9
                                   ---------
                            AMENDMENT OF AGREEMENT
                            ----------------------

     At any time on or prior to the Closing Date, MAPICS and the Company may, by
written agreement:

          (a)  extend the time for performance of any of the obligations or
other actions of the parties hereto;

          (b)  waive any inaccuracies in the representations and warranties
contained in this Agreement or in any document delivered pursuant thereto;

          (c)  waive compliance with any of the covenants or conditions
contained in this Agreement; provided, however, that a party may waive any of
all of the

                                       39
<PAGE>

conditions precedent to its obligation to close without a written amendment
signed by both parties; and

          (d)  amend this Agreement in any other respect.

     Any and all amendments shall be effective if made in writing by all
parties.

                                  SECTION 10
                                  ----------
              CONDITIONS PRECEDENT TO MAPICS' OBLIGATION TO CLOSE
              ---------------------------------------------------

     The obligation of MAPICS and Merger Corp., acting together, to consummate
the transactions contemplated by this Agreement is subject to and contingent
upon the satisfaction on or before the Closing Date of the following express
conditions precedent:

     10.1  Representations, Warranties and Covenants.  Each of the
           -----------------------------------------
representations and warranties of the Company contained in this Agreement and
the other transaction documents required hereby shall be true and correct,
except for such changes which would not have a material adverse effect on the
Company taken as a whole as reasonably determined by MAPICS as of the date
hereof and as of the Closing Date as though such representations and warranties
had been made on and as of the Closing Date, and the Company shall have
performed all covenants and agreements on its part required to be performed and
shall not be in default under any of the provisions of this Agreement on the
Closing Date.

     10.2  Good Standing. MAPICS shall have received good standing and existence
           -------------
certificates for the Company and each of the Subsidiaries, issued by the
Secretary of State of its respective state of incorporation and dated not more
than thirty (30) days prior to the Closing.

     10.3  Litigation. No action or proceeding shall have been instituted and no
           ----------
order, decree or judgment of any court, agency, commission or authority shall be
subsisting questioning the validity of this Agreement or seeking to restrain the
consummation thereof which would in MAPICS' good faith opinion render it
impossible or inadvisable to consummate the transactions provided for in this
Agreement.

     10.4  Opinion of Counsel.  MAPICS shall have received an opinion of
           ------------------
McDermott, Will & Emery, counsel to the Company, and the Shareholders, in
customary form for transactions of the type contemplated in this Agreement (to
include, without limitation, customary opinion as to capitalization of the
Company and the Subsidiaries) and reasonably satisfactory to MAPICS.

     10.5  Resolutions.  The Company shall have delivered to MAPICS copies,
           -----------
certified by the  appropriate authorized officer of the Company of resolutions
adopted by the Board of Directors and the shareholders of the Company approving
this Agreement and the transactions contemplated hereby.

                                       40
<PAGE>

     10.6  Governmental Concurrences.  MAPICS and/or its assignees shall have
           -------------------------
obtained assurances from all the necessary governmental authorities, in form and
substance reasonably satisfactory to MAPICS, that MAPICS and/or its assignees
will be granted all governmental approvals and/or contracts necessary or
appropriate for the operation of the Company as previously operated.

     10.7  Adverse Changes.  There shall not have occurred any other event or
           ---------------
condition which has had or which reasonably may be expected to have a material
and adverse effect on the results of operations, condition (financial or
otherwise), assets, properties, business or prospects of the Company or any of
the Subsidiaries, taken as a whole.

     10.8  Due Diligence Review.  MAPICS and its representatives shall be
           --------------------
satisfied, in MAPICS' sole and absolute discretion, with the results of its due
diligence investigation of the Company and the Subsidiaries limited, however, to
the following matters:

           (a) Tax returns requested pursuant to MAPICS' written due diligence
request list, provided to the Company on or about November 18, 1999 (the "Due
Diligence Request").

           (b) Schedules and financial statements to be attached to or provided
pursuant to (i) the Purchase and Sale Agreement entered into or to be entered
into between the Company, or its subsidiary, and Thru-Put, and (ii) the
acquisition agreement entered into between the Company and Softwave, Inc.

           (c) List of all of the Company's general reserves.

           (d) List of all of the Company's deferred initial license revenue
amounts.

           (e) Documentation relating to third party relationships of Thru-Put
and Softwave, Inc.

Anything hereinabove or elsewhere to the contrary notwithstanding, MAPICS and
Merger Corp. shall be empowered to decline consummation of the transactions
contemplated herein by reason of matters discovered in such due diligence only
in the event that such matters, separately or as a whole, constitute a Material
Adverse Change.

     Materials reflecting or including the information described above will be
provided by the Company to MAPICS or Merger Corp., or either of them, as soon as
practicable. In the event that MAPICS or Merger Corp., or either of them intend
to decline consummation of the transactions contemplated herein by reason of
information (the "Adverse Information") received in any such materials, notice
of such intention shall be

                                       41
<PAGE>

provided to the Company, specifying the Adverse Information. Any such notice
shall be effective only if and to the extent that it is received by the Company
no later than fourteen (14) days after the date of receipt by MAPICS or Merger
Corp., or either of them, of the Adverse Information.

     10.9   Financing. Reference is made to that certain letter agreement dated
            ---------
December 10, 1999 from Bank Boston, N.A., (the "Lender") to MAPICS, reflecting a
commitment for financing from the Lender (the "Financing Commitment"). The
Lender shall not have declined to fund the financing described in the Financing
Commitment (the "Financing") in a manner permitted under and pursuant to the
terms of the Financing Commitment; with regard to the foregoing, MAPICS shall
use its reasonable commercial efforts to cause the Lender to close the Financing
in the manner provided in the Financing Commitment.

     10.10  Escrow Agreement.  The parties hereto and the representative of the
            ----------------
Shareholders and First Union National Bank, Atlanta, Georgia shall have entered
into the Escrow Agreement provided for under Section 3.1(b) hereof.

     10.11  Indemnification Agreement.  MAPICS and the representative of the
            -------------------------
Shareholders shall have entered into an Indemnification Agreement in
substantially the form of Exhibit 10.11 hereto.
                          -------------

     10.12  Resignations; Releases.  All officers and directors of the Company
            ----------------------
and the Subsidiaries from whom resignations have been requested by MAPICS shall
have submitted resignations from applicable boards of directors and offices.
Each of such Persons shall also have executed and delivered a Release
substantially in the form of Exhibit 10.12, attached hereto and made a part
                             -------------
hereof.

     10.13  Other Agreements.  The Company shall have executed and delivered to
            ----------------
MAPICS all of the other Closing Documents and all other documents, instruments
and certificates required to be delivered by the Company pursuant to any term or
provision of this Agreement.

     10.14  Dissenters.  No more than (i) 50,000 shares of the Company's Common
            ----------
Stock shall be held by Persons who have qualified for dissenters' rights under
the Massachusetts Business Corporation Code, and (ii) no holder of Company
Capital Stock other than the Company's Common Stock.

     10.15  Thru-Put Closing.  The Company's transaction with Thru-Put, Inc.
            ----------------
shall have been consummated substantially on the terms provided in the Purchase
and Sale Agreement dated December 7, 1999 between the Company, TPTI Acquisition,
Inc. and Thru-Put.  In connection with the foregoing, the parties acknowledge
and agree as follows:

                                       42
<PAGE>

          (a) The escrow agreement to be delivered in connection with the Thru-
Put transaction will permit substitution of the cash consideration to be
delivered pursuant to this Agreement for the Company's shares to be deposited
into such escrow at the closing of the Thru-Put transaction.

          (b) The Company will use its reasonable commercial efforts to close
the Thru-Put transaction expeditiously and as soon as practicable after the
execution of this Agreement, but in any event no later than December 31, 1999.

          (c) Any liens that encumber the assets of Thru-Put to be purchased by
the Company or a Subsidiary will be satisfied at or prior to the Closing.

     10.16  HSR Act Compliance.   The parties shall have complied with all
            ------------------
waiting  periods under the HSR Act.

     10.17  Payment of 1998 Taxes.  All of the Company's state and federal tax
            ---------------------
returns for 1998 shall have been properly filed and all taxes payable in
connection with such returns shall have been paid in full.

     10.18  Amendment of Employee Benefit Plans.  The Company shall have taken
            -----------------------------------
all steps necessary to amend the Company's Retirement Savings Plan to provide
that eligibility and participation under the plan are limited to employees of
the Company.  The Company shall have filed with the Internal Revenue Service a
request for a determination of the plan's qualified status as an individual
designed plan following the amendment. Additionally, the Company shall have
taken all steps necessary to either terminate the Thru-Put Employee 401(k)
Savings Plan or to amend such plan to provide that eligibility and participation
under the plan are limited to former employees of Thru-Put.

     10.19  Pay-Off of Long-Term Debt.  Neither the Company nor its Subsidiaries
            -------------------------
shall have any long-term debt other than an obligation in favor of Fleet
Financial in an amount not to exceed $2,750,000.

     10.20  Stockholders' Agreement. That certain Stockholders' Agreement dated
            -----------------------
October 31, 1995 by and among the Company and stockholders named therein shall
have been terminated.

                                  SECTION 11
                                  ----------
                      CONDITIONS PRECEDENT TO OBLIGATION
                      ----------------------------------
                            OF THE COMPANY TO CLOSE
                            -----------------------

     The obligation of the Company to consummate the transactions contemplated
by this Agreement is subject to and contingent upon the satisfaction on or
before the Closing Date of the following express conditions precedent:

                                       43
<PAGE>

     11.1 Representations, Warranties and Covenants.  Each of the
          -----------------------------------------
representations and warranties of MAPICS and Merger Corp. contained in this
Agreement and the other transaction documents required hereunder shall be true
and correct in all material respects, as reasonably determined by the Company as
of the date hereof and as of the Closing Date, and MAPICS and Merger Corp. shall
have performed all covenants and agreements on its part required to be performed
and shall not be in default under any of the provisions of this Agreement at or
prior to the Closing Date.

     11.2 Resolutions.
          -----------

          (a) MAPICS shall have delivered to the Company copies, certified by
the Secretary or Assistant Secretary of MAPICS, of resolutions adopted by the
Board of Directors of MAPICS and approving this Agreement and the consummation
of the transactions contemplated hereby.

          (b) Merger Corp. shall have delivered to the Company copies, certified
by the Secretary or Assistant Secretary of Merger Corp., of resolutions adopted
by the Board of Directors and shareholders of Merger Corp. and approving this
Agreement and the consummation of the transactions contemplated hereby.

     11.3 Existence.
          ---------

          (a) The Company shall have received a Certificate of Existence for
MAPICS, issued by the Secretary of State of the State of Georgia, and dated not
more than thirty (30) days prior to the Closing.

          (b) The Company shall have received a good standing certificate for
Merger Corp., issued by the Secretary of the Commonwealth of Massachusetts, and
dated not more than thirty (30) days prior to the Closing.

     11.4 Opinion of Counsel.  The Company shall have received an opinion of
          ------------------
counsel to MAPICS and Merger Corp. in customary form for transactions of the
type contemplated in this Agreement and reasonably satisfactory to the Company.

     11.5 Litigation.  No action or proceeding shall have been instituted and no
          ----------
order, decree or judgment of any court, agency, commission or authority shall be
subsisting questioning the validity of this Agreement or seeking to restrain the
consummation thereof which would, in the Company's good faith opinion, render it
impossible or inadvisable to consummate the transactions provided for in this
Agreement.

     11.6 Indemnification Agreement.  MAPICS and the representative of the
          -------------------------
Shareholders shall have entered into an Indemnification Agreement in
substantially the form of Exhibit 10.11 hereto.

                                       44
<PAGE>

     11.7   Appointment of Representative.  The Shareholders shall have executed
            -----------------------------
an instrument appointing a representative for purposes of the Indemnification
Agreement and the Escrow Agreement.

     11.8   Escrow Agreement.  The parties hereto, MAPICS, the representative of
            ----------------
the Shareholders and First Union National Bank, Atlanta, Georgia, shall have
entered into the Escrow Agreement and MAPICS shall have deposited the sum of
$4,800,000 into escrow pursuant to and in accordance with the Escrow Agreement.

     11.9   Necessary Consents. The consent of all Persons and entities
            ------------------
necessary for the consummation of the transactions contemplated hereby shall
have been granted.

     11.10  No Material Adverse Change.  There shall have been no material
            --------------------------
adverse change in the financial condition or operations of MAPICS.

     11.11  Other Agreements.  MAPICS and Merger Corp. shall have executed and
            ----------------
delivered to the Company all of the other Closing Documents and all other
documents, instruments, certificates required to be delivered by MAPICS.

     11.12  HSR Act Compliance.  The parties shall have complied with all
            ------------------
waiting periods under the HSR Act.

                                  SECTION 12
                                  ----------
                              PAYMENT OF EXPENSES
                              -------------------

     One-half (1/2) of the sum of all legal, accounting and other expenses
incident to this Agreement and the transactions contemplated hereby incurred by
the Shareholders or the Company shall be paid by the Company; the other one-half
shall be offset against the consideration paid by MAPICS and Merger Corp.
Legal, accounting and other expenses incurred by MAPICS and Merger Corp. shall
be paid by MAPICS.  Notwithstanding the foregoing provisions of this Section 12,
if the transactions contemplated hereby are not consummated as a result of a
breach of this Agreement by any party, such party shall be liable for expenses
and costs incurred by the other party (or the Shareholders, as the case may be),
together with all reasonable expenses and costs (including attorneys' fees)
incurred by the other party in connection with enforcing its rights under this
Agreement.

                                  SECTION 13
                                  ----------
                             ADDITIONAL DOCUMENTS
                             --------------------

     The parties hereto will, at any time, before, at or after the Closing Date,
sign, execute and deliver all such documents and instruments and do or cause to
be done all such other acts and things as may be necessary to carry out the
provisions of this Agreement.

                                       45
<PAGE>

                                  SECTION 14
                                  ----------
                                    NOTICES
                                    -------

     Any notice or other communications required or permitted hereunder shall be
sufficiently given if sent by registered or certified mail, postage prepaid, or
by Federal Express, UPS or similar service or by telecopy, addressed as follows:

The Company:                   Pivotpoint, Inc.
                               600 West Cummings Park, Suite 5500
                               Woburn, Massachusetts 01801
                               Attention:  Stephen C. Haley, President

With a Copy (which shall
not constitute notice) to:     McDermott, Will & Emery
                               28 State Street
                               Boston, Massachusetts 02114
                               Attention:  John J. Egan III, P.C.

MAPICS:                        MAPICS, Inc.
                               1000 Windward Concourse Parkway
                               Alpharetta, Georgia 30005
                               Fax No.: (404) 678-319-8949
                               Attention: Martin D. Avallone

With a Copy (which shall       Alston & Bird
not constitute notice) to:     One Atlantic Center
                               1201 West Peachtree Street
                               Atlanta, Georgia 30309-3424
                               Fax No.: (404) 881-7777
                               Attention: Jonathan W. Lowe, Esq.

or to such other addresses as shall be furnished in writing by any of the
parties and any such notice or communication shall be deemed to have been given
as of the date so expressed or telecopied and five (5) business days after the
date so mailed (if mailed).

                                  SECTION 15
                                  ----------
                                 MISCELLANEOUS
                                 -------------

     15.1 Counterparts.  This Agreement may be executed in one or more
          ------------
counterparts, all of which shall be one and the same Agreement.

     15.2 Headings.  The headings in this Agreement are for convenience only and
          --------
shall not affect the construction hereof.

                                       46
<PAGE>

     15.3 Assignability; Binding Terms and Provisions.  This Agreement shall not
          -------------------------------------------
be assignable by any of the parties hereto without the prior written consent of
the other parties hereto.  All terms and provisions of this Agreement shall be
binding upon and inure to the benefit of and be enforceable by the successors
and assigns of the parties hereto.

     15.4 Entire Agreement.  This Agreement shall constitute the entire
          ----------------
agreement among the parties with respect to the foregoing and may not be amended
except as provided herein.

     15.5 Governance.  This Agreement shall be governed by, and construed and
          ----------
enforced in accordance with, the laws of the State of Georgia.

     15.6 Waiver of Breach.  The waiver by either party of a breach or violation
          ----------------
of any provision of this Agreement shall not operate as, or be construed to be,
a waiver of any subsequent breach of the same or other provision hereof.

     15.7 Third Party Beneficiaries.  Except as expressly provided in this
          -------------------------
Agreement, nothing in this Agreement, whether express or implied, is intended to
confer any rights or remedies under or by reason of this Agreement on any
Persons other than the parties to it and the respective successors and assigns,
nor is anything in this Agreement intended to relieve or discharge the
obligation or liability of any third Persons to any party to this Agreement, nor
shall any provision give any third Persons any right of subrogation or action
over or against any party to this Agreement.  Anything hereinabove to the
contrary notwithstanding, the parties acknowledge and agree that MAPICS shall
have the right to make a security assignment of its interest in this Agreement
to any financial institution that provides financing for the benefit of MAPICS
in connection with its acquisition of the Company pursuant to this Agreement.

     15.8 Dispute Resolution.  All disputes arising under this Agreement (other
          ------------------
than claims in equity) shall be resolved by arbitration in accordance with the
Commercial Arbitration Rules of the JAMS/ENDISPUTE.  Arbitration shall be by a
single arbitrator experienced in the matters at issue and selected by the
Company and MAPICS in accordance with such Rules.  The arbitration shall be held
in such place in New York City, New York as may be specified by the arbitrator
(or any place agreed to by the Company, MAPICS and the arbitrator).  The
decision of the arbitrator shall be final and binding as to any matters
submitted under this Agreement; provided, however, if necessary, such decision
and satisfaction procedure may be enforced in any court of record having
jurisdiction over the subject matter or over any of the parties to this
Agreement.  All costs and expenses incurred in connection with any such
arbitration proceeding (including reasonable attorneys fees) shall be borne by
the party against which the decision is rendered, or, if no decision is
rendered, such costs and expenses shall be borne equally by the Company and
MAPICS.  If the arbitrator's decision is a compromise, the determination of
which party or parties bears the costs and expenses incurred in

                                       47
<PAGE>

connection with any such arbitration proceeding shall be made by the arbitrator
on the basis of the arbitrator's assessment of the relative merits of the
parties' positions.

     15.9   Knowledge.  As used in this Agreement, the term "knowledge" or
            ---------
"Knowledge," with respect to the Company, means and is deemed to exist as to a
particular matter or fact, if, (i) John Nugent, Stephen C. Haley, Marlene
O'Brien, Michael Taffe or Brian LaRock is actually aware of such fact or other
matter after reasonable inquiry within the Company, or (ii) a prudent individual
could be expected to discover or otherwise become aware of such fact or other
matter in the course of conducting a reasonably comprehensive investigation
concerning the existence of such fact or other matter; and, with respect to any
entity (other than an individual), means and is deemed to exist as to a
particular matter of fact if, any individual who is serving, or who has at any
time served, as a director, officer, partner, executor, or trustee of such
entity (or in any similar capacity), has, or at any time had, knowledge of such
fact or other matter of the sort described above in this Section 15.9.

     15.10  Schedules.  Each Schedule to this Agreement shall be considered a
            ---------
part hereof as if set forth herein in full.  Each Schedule hereto may be updated
by the Company, subject to approval by MAPICS as of the Closing, in its
discretion.

                                       48
<PAGE>

     IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
duly executed by a duly authorized officer on the date first above written.

                                   PIVOTPOINT, INC.

                                   By:     /s/ Stephen C. Haley
                                           --------------------
                                   Title:  President/CEO
                                           -------------


                                   MAPICS, INC.

                                   By:     Richard C. Cook
                                           ---------------
                                   Title:  President/CEO
                                           -------------


                                   MAPICS MERGER CORP.

                                   By:     William J. Gilmour
                                           ------------------
                                   Title:  President
                                           ---------