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  DHS Accessibility Day 2024

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      WebsitesDHS Accessibility Day 2024
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              Virtual Event DHS Accessibility Day 2024 April 23-24 10am to 4pm Eastern CX at DHSWow, time went fast! Let's do this again! DHS Accessibility Day 2024 - a two day, virtual event - is designed for anyone who believes that everyone deserves equal access to information and services, enriching customer experience. Our jam-packed schedule includes thought-provoking discussions, interactive workshops, and inspiring keynote speakers who will share their stories and expertise on the latest accessibility trends and best practices on accessibility and customer experience.

This free, virtual, two-day event will be hosted on Microsoft Teams from 10 a.m. to 4 p.m. EDT on Tuesday, April 23 and Wednesday, April 24, 2024.

The event is only available to federal employees and federal contractors within the United States Government.

Whether you're a seasoned accessibility professional or just starting out, you'll leave feeling energized and equipped with the knowledge and tools you need to create a more inclusive world. So mark your calendars and join us for DHS Accessibility Day 2024 - it's an event you won't want to miss!

Click to Register

Please contact Accessibility@hq.dhs.gov for questions or if you need more information.
      
      Schedule for Day 1: Tuesday, April 23
      Time / Category
			Session10:00 - 10:10 AM

			*Remarks*
			Introduction

			**Vince Prentice**
			Senior Accessibility Specialist & Emcee
			DHS Customer Experience Directorate (CXD)10:10 - 10:20 AM

			*Remarks*
			Keynote Remarks

			**Dana Chisnell**
			Executive Director
			DHS Customer Experience Directorate (CXD)10:20 – 11:00 AM

			*Remarks*
			Keynote Remarks & Fireside Chat

			**Clare Martorana**Federal Chief Information Officer of the United States (OFCIO)

			**Cassie Winters**
			OFCIO Accessibility Lead11:00 - 11:15 AM

			*Remarks*
			Keynote Remarks

			**Nicshan Floyd**
			Deputy Executive Director
			DHS Customer Experience Directorate (CXD)11:15 - 11:30 AM

			*Remarks*
			Accessibility & Plain Language

			**Timothy Monaghan**
			Accessibility & Language Services Division Director
			DHS Customer Experience Directorate (CXD)11:30 - 11:45 AM
			*Remarks*
			Keynote Remarks

			**Shoba Sivaprasad Wadhia**
			Officer for Civil Rights and Civil Liberties
			DHS Office for Civil Rights and Civil Liberties (CRCL)11:45 AM - 12:15 PM

			*Presentation*
			Bridging the Gap: How CX & Accessibility Work Together

			**Nicshan Floyd**
			Deputy Executive Director
			DHS Customer Experience Directorate (CXD)12:15 - 12:45 PM
			*Break*
			Lunch12:45 - 1:15 PM

			*Presentation*
			What is Accessible Plain Language?

			**Sharon Attipoe-Dorcoo**
			Senior Human Centered Designer
			DHS Customer Experience Directorate (CXD)1:15 - 2:00 PM

			*Activity*
			Accessibility Activity

			**Dominique Wheeler**
			Accessibility Specialist
			DHS Customer Experience Directorate (CXD)2:00 - 2:15 PM

			*Break*
			Stretch Break2:15 - 3:00 PM

			*Presentation*
			What is U.S. Access Board?

			**Bruce Bailey**
			Accessibility Specialist
			U.S. Access Board3:00 - 3:30 PM

			*Presentation*
			What is Customer Experience?

			**Christopher Patten, Alexandra Tobolsky, and Kevin Shaw**
			CX Specialists
			DHS Customer Experience Directorate (CXD)3:30 - 4:00 PM

			*Remarks*
			Accessibility in Enterprise Solutions

			**Karla Rodriquez**
			UX/CX Lead
			DHS Solutions Development Directorate (SDD)4:00 PM

			*Remarks*
			Closing Remarks

			**Vince Prentice**
			Senior Accessibility Specialist & Emcee
			DHS Customer Experience Directorate (CXD)
              Schedule for Day 2: Wednesday, April 24
      Time / Category
			Session10:00 - 10:10 AM

			*Remarks*
			Introduction

			**Vince Prentice**
			Senior Accessibility Specialist & Emcee
			DHS Customer Experience Directorate (CXD)10:10 - 11:00 AM
			*Presentation*
			A Case Study on a Robust Equity Program

			**Sherman Gillums, Jr.**
			Supervisory Program Specialist
			FEMA Office of Disability Integration and Coordination (ODIC)11:00 – 11:45 AM

			*Panel Discussion*
			Similarities & Differences in Launching Customer Experience and Accessibility Offices

			Moderator: **Joseph Key**
			Panelists:**Dr. Eleanor E. Thompson,**U.S. Coast Guard (USCG)**Chakakhon Lea**, U.S. Department of Homeland Security11:45 - 12:15 PM
			*Presentation*
			To Be Determined (TBD)

			**Kimberly Bandy**
			Senior Policy Advisor
			DHS Office of Civil Rights & Civil Liberties (CRCL)12:15 - 12:30PM
			*Break*
			Break12:30 - 1:30 PM

			*Panel Discussion*
			How Does DEIA Support Employees with Disabilities?

			Moderator: **Robert Borka,**Deputy Director for DHS Office ofProgram Accountability and Risk Management (PARM) and Senior Executive for Deaf & Hard-of-Hearing DHS Employee Association
			Panelists:**Vernell Sutherland**, DEIA Chief for TSA**Ulysees Gilbert II**, DEIA Chief for FEMA**Wil Santiago**, ICE Chief Diversity Officer1:30 - 1:45 PM

			*Break*
			Break1:45 - 2:15 PM

			*Announcement*
			CXD Announcements2:15 - 3:00 PM

			*Presentation*
			Deep Dive in the Trusted Tester Update & Document Processes

			**Cliff Soon & Loriann Girard**
			Accessibility Specialists
			DHS Customer Experience Directorate (CXD)3:00 - 3:45 PM

			*Presentation*
			Exploring Microsoft's Accessibility

			**Dean Halstead & Chris Sano**
			Microsoft Accessibility Team3:45 - 4:00 PM

			*Remarks*
			Closing Remarks

			**Vince Prentice**
			Senior Accessibility Specialist & Emcee
			DHS Customer Experience Directorate (CXD)
              Accessibility & Accommodations
      DHS is dedicated to making all events accessible, including virtual ones.

​Sign Language (ASL)

DHS is committed to providing a team of three American Sign Language (ASL) interpreters for the entire two-day event. For most sessions lasting up to 30 minutes, one interpreter will be visible on screen. During panel discussions, it's possible a team of at least two interpreters may work in sync on the screen. If an active interpreter encounters technical issues, standby interpreters will be available to promptly step in, ensuring uninterrupted and effective communication facilitation.

Captioning (CART)

DHS will provide real-time captioning services (CART) by employing a certified machine stenographer, as known as a court reporter. The captions will be integrated into Microsoft Teams, but DHS will also provide a separate hyperlink (URL). This allows users to access captions in an independent browser window and customize the viewing experience according to their preferences. Microsoft Teams will continue to offer Automated Speech Recognition (ASR), also referred to as "live captions." Viewers can effortlessly switch between ASR captioning and CART captioning as desired.

Accessible Electronic Materials

DHS will make accessible electronic materials available in advance for the Blind or Low-Vision Community.

Keyboard Shortcuts and Assistive Technology

Microsoft has created a useful article detailing how to utilize keyboard shortcuts for easier navigation during a Teams meeting. To access the Microsoft Teams keyboard shortcuts article, please click here.
  
    
    KeywordsAccessibility
              Customer Experience (CX)

    Last Updated: 03/29/2024
  
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