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 Guide for Communities
 What is the Office of Accountability and how can it help my community?The Office of Accountability addresses environmental or social concerns and conflicts that emerge around DFC-supported projects, including environmental impacts, human rights, indigenous rights, and labor rights issues. The Office of Accountability provides an avenue for affected stakeholders (e.g. nearby communities and project workers) to raise such concerns and seek to have them addressed.What types of services does the Office of Accountability offer?The Office of Accountability offers two services: problem-solving and compliance review.What can I expect from these services?For the problem-solving mechanism, the Office of Accountability will seek to create conditions that are conducive for affected communities and the DFC client to resolve the conflict in a mutually acceptable manner. The Office of Accountability does not take a position on any allegations that may be associated with the dispute.For the compliance-review process, the Office of Accountability will investigate and report on the DFC’s implementation of relevant policies. The report may include recommendations for how the DFC could strengthen its application of policies to the project in question or to future projects.How do I know whether problem-solving or compliance review is right for me?Requests for service can be made for problem-solving or compliance review, both of them, and in either order. If you are uncertain which of these services is appropriate for you, your request does not have to specify them and you may contact the Director of Accountability for guidance.What information do I need to include in my request?**Requests should include the following information:**The requester’s identity and contact informationThe identity, contact information, and credentials of any representative for the requestor and evidence of the representative’s authority to represent the requestorWhether the requester wishes his/her identity and/or information provided to the Office of Accountability to be kept confidential, citing valid reasonsThe nature and location of the project that is the subject of the request, the identity of the project sponsor and whether the project is currently supported by the DFCA statement of perceived harm or risk of adverse environmental, social, worker rights, or human rights impacts associated with the projectAny supporting information deemed appropriate by the requestorHow do I request service?You have several options to submit a written request, depending on which is most convenient for you. Your request may be written in English or your native language.You may send an email to Accountability@dfc.gov with the above information included in the body of the email.You may fill out the following form (Request Form for Affected Parties or Their Representatives) and send it as an attachment to an email to Accountability@dfc.gov.You may send a letter with the above information by mail or hand delivery.Contact the Office of Accountability:Director, Office of AccountabilityU.S. Development Finance Corporation1100 New York Avenue, NWWashington, DC 20527  USATelephone: +1 (202) 357-3910E-mail: Accountability@dfc.govHow will the Office of Accountability decide whether or not my request is eligible?**The Office of Accountability will evaluate your request according to the following criteria:**If the requestors are eligible: any individual, group, community, or other party affected or likely to be affected by a DFC-supported project, or worker at a DFC-supported projectIf any representatives for the requestors clearly identify the people s/he represents and explicit evidence of the representative authority is provided to DFCWhether DFC currently has an active financial relationship with the projectIf the request contains allegations of material, direct and adverse impacts or risksIf there is a plausible relationship between the project and alleged impactsWhat happens to the request after it is submitted?The Office of Accountability will notify you that it has received your request, and will inform you as to whether or not your request is eligible. If your request is eligible, the Office of Accountability will make a site visit to determine appropriate next steps. If your request is not eligible, the Office of Accountability will so inform you, provide reasons for its ineligibility, and suggest other ways that your concerns might be addressed. For example, grievance mechanisms are established for some DFC projects.How will the Office of Accountability treat confidential information?In general, the Office of Accountability seeks to be transparent in its functions. When explicitly requested, the Office of Accountability will maintain confidentiality of the identities of requestors who so wish, proprietary business information, and other non-public information. The Office of Accountability does not accept anonymous requests for service.What situations are excluded from the Office of Accountability services?The Office of Accountability does not accept requests from ineligible requestors, or that do not contain minimum required information. The Office of Accountability does not address concerns about corruption or other criminal activities, commercial/contractual issues, or the adequacy of DFC policies to prevent harm.
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        U.S. International Development Finance Corporation1100 New York Ave NW, Washington, DC 20527Info@dfc.gov | +1 (202) 336-8400
                            
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