U.S. flag
        An official website of the United States government
          Here’s how you know
        Here’s how you knowGovernment Website**Official websites use .gov**
              
                              A **.gov** website belongs to an official government organization in the United States.
        Safely connect using HTTPS**Secure .gov websites use HTTPS**
              
              A **lock**
                (A locked padlock)
                or **https://** means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.  
 Menu

      close
        
                            Enter Search Term
                Search
      Topics
      
                
  
          Topics


      
        Topics
    
    
              Border Security
      
    
              Citizenship and Immigration
      
    
              Cybersecurity
      
    
              Disasters
      
    
              Election Security
      
    
              Homeland Security Enterprise
      
    
              Human Trafficking
      
    
              Immigration and Customs Enforcement
      
    
              Preventing Terrorism and Targeted Violence
      
    
              Resilience
      
    
              Science and Technology
      
    
              Trade and Economic Security
      
    
              Transportation Security
      
    
              News
      
                
  
          News


      
        News
    
    
              All DHS News
      
    
              Apps
      
    
              Blog
      
    
              Comunicados de Prensa
      
    
              Data
      
    
              Events
      
    
              Fact Sheets
      
    
              Featured News
      
    
              Homeland Security LIVE
      
    
              Media Contacts
      
    
              Media Library
      
    
              National Terrorism Advisory System
      
    
              Press Releases
      
    
              Publications Library
      
    
              Social Media
      
    
              Speeches
      
    
              Subscribe
      
    
              Testimony
      
    
              In Focus
      
                
  
          In Focus


      
        In Focus
    
    
              Addressing Climate Change
      
    
              Artificial Intelligence at DHS
      
    
              Cybersecurity
      
    
              Deferred Action for Childhood Arrivals
      
    
              Honoring Veterans
      
    
              Migration and Borders
      
    
              Operation Allies Welcome
      
    
              Recognizing DHS Excellence
      
    
              Uniting for Ukraine
      
    
              How Do I?
      
                
  
          How Do I?


      
        How Do I?
    
    
              Alphabetical Listing
      
    
              At DHS
      
    
              For Businesses
      
    
              For Travelers
      
    
              For the Public
      
    
              Get Involved
      
                
  
          Get Involved


      
        Get Involved
    
    
              #BeCyberSmart
      
    
              Blue Campaign
      
    
              Citizen Corps
      
    
              If You See Something, Say Something®
      
    
              Know2Protect
      
    
              Nationwide SAR Initiative
      
    
              REAL ID
      
    
              Ready.gov
      
    
              Stop the Bleed
      
    
              US Coast Guard Auxiliary
      
    
              About DHS
      
                
  
          About DHS


      
        About DHS
    
    
              Budget & Performance
      
    
              Contact Us
      
    
              Employee Resources
      
    
              History
      
    
              Homeland Security Careers
      
    
              In Memoriam
      
    
              Laws & Regulations
      
    
              Leadership
      
    
              Mission
      
    
              Organization
      
    
              Priorities
      
    
              Site Links Breadcrumb
Home
  News
  Publications Library
  Citizenship And Immigration Services Ombudsman
  Office of the Citizenship and Immigration Services Ombudsman

     Publications Library
                
      Academic Engagement
                
                    
      
      Border Security
                
                    
                    
      Citizenship And Immigration Services Ombudsman
                
                    
      
      Citizenship and Immigration Services
                
                    
      
      Civil Rights and Civil Liberties
                
                    
      
      Cybersecurity
                
                    
      
      Disasters
                
                    
      
      Do Business with DHS
                
                    
      
      Election Security
                
                    
      
      Homeland Security Careers
                
                    
      
      Homeland Security Enterprise
                
                    
      
      Human Trafficking
                
                    
      
      Immigration and Customs Enforcement
                
                    
      
      Intelligence and Analysis
                
                    
      
      International Engagement
                
                    
      
      Law Enforcement
                
                    
      
      National Terrorism Advisory System
                
                    
      
      Preventing Terrorism and Targeted Violence
                
                    
      
      Privacy
                
                    
      
      REAL ID
                
                    
      
      Resilience
                
                    
      
      Science and Technology
                
                    
      
      Trade and Economic Security
                
                    
      
      Transportation Security
                
                    
      
      Weapons of Mass DestructionOffice of the Citizenship and Immigration Services Ombudsman
The Office of the Citizenship and Immigration Services Ombudsman is dedicated to improving the quality of citizenship and immigration services delivered to the public by providing individual case assistance, as well as making recommendations to improve the administration of immigration benefits by U.S. Citizenship and Immigration Services.
        Search All    Enter Search Term(s)
Items per page
          5102550
Sort by
          Oldest FirstNewest First
    
      Mar 13
    2024
The CIS Ombudsman’s Webinar Series: Engagement with USCIS on the EB-5 Immigrant Investor Program
  On October 30, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on the EB-5 Immigrant Investor Program and implementation of the EB-5 Reform and Integrity Act of 2022 (RIA).
    Feb 13
    2024
How to Avoid Getting Locked Out of Your USCIS Online Account Tip Sheet
  Tip sheet on how to avoid getting locked out of your U.S. Citizenship and Immigration Services (USCIS) online account
    Nov 15
    2023
The CIS Ombudsman’s Webinar Series: Engagement with USCIS on Customer Experience Enhancements
  On September 26, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on recent customer experience (CX) enhancements and online tools.
    Sep 28
    2023
Afghan Re-Parole Process Tip Sheet
  A tip sheet on navigating the Afghan re-parole application process
    Sep 5
    2023
Tip Sheet: How F-1 Students Seeking OPT Can Avoid Form I-765 Delays
  Tips for F-1 OPT students filing I-765
    Jul 13
    2023
The CIS Ombudsman’s Webinar: Naturalization Test Redesign Initiative
  Publication page for materials for the Webinar on the Naturalization Test Redesign Initiative, held July 19, 2023.
    Jul 5
    2023
The CIS Ombudsman’s Webinar Series: 2023 Annual Report
  On July 11, 2023, the Department of Homeland Security’s (DHS) Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) hosted a webinar highlighting its 2023 Annual Report to Congress.
    Jun 22
    2023
The CIS Ombudsman's Webinar: Engagement with USCIS on Afghan Re-parole
  Publication page for materials for Webinar on the Streamlined Fee-Exempted Re-parole Application Process for Certain Afghan Nationals.
    May 31
    2023
Tips for Submitting a Case Assistance Request
  Tips for how to best request case assistance from the CIS Ombudsman office.
    Feb 9
    2023
Listening Session: Options for Laid-Off Foreign Workers
  On January 19, 2023, the CIS Ombudsman hosted a listening session to hear concerns from stakeholders and present options for laid-off foreign workers.
  
        Pagination
    Current page1
              Page2
              Page3
                          ...
                          9
                          Next Return to top

           Topics
      
    
                  News
      
    
                  In Focus
      
    
                  How Do I?
      
    
                  Get Involved
      
    
                  About DHS
                            
        U.S. Department of Homeland Security Seal
      
    DHS.gov
                  An official website of the U.S. Department of Homeland SecurityAbout DHS
                              Accessibility
                              Budget and Performance
                              DHS Components
                              FOIA Requests
                              No FEAR Act Data
                              Privacy Policy
                              Site Links
                              Office of Inspector General
                              The White House
                              USA.gov

                        Looking for U.S. government information and services?
                Visit USA.gov