DEFENSE INFORMATION SYSTEMS AGENCY

LOOKBOOK

WINTERDELIVER, OPERATE AND DEFEND

2023

Defense Information Systems Network (DISN) Core 6

Gateways 8

Teleport 10

Global Public Safety Communications / Next Generation 9-1-1 12

Special Access Programs – Information Technology 14

Fourth Estate Network Optimization 16

Global Service Desk 18

Cybersecurity Service Provider 20

Defensive Cyber Operations 22

DISA Joint Operations Center 24

TABLE OF CONTENTS

TAMIKA JOHNSON Project Lead

DEVON SUITS Editor

ERIN WOLF Designer

T.L. BURTON Photographer

DISA FIELD COMMANDS/FIELD OFFICES

LOOKBOOK WINTER EDITION 2023 

DISA Office of Strategic Communication and Public Affairs

DELIVER, OPERATE AND DEFEND

NORTHCOM 28

EUROPE 29

SOUTHCOM 30

SOCOM 31

STRATCOM 32

TRANSCOM 33

CENTRAL 34

PACIFIC 35 

AFRICOM 36

GLOBAL 37

The Look Book is a publication produced by the Defense Information Systems Agency’s Office of 

Strategic Communication and Public Affairs. It offers an in-depth look at a specific, select number of 

DISA’s programmatic areas, in the words of personnel who are responsible for executing them. For more 

information, visit us at www.disa.mil, or contact us a disa.meade.bd.mbx.public-affairs@mail.mil.
The Defense Information Systems Network, or DISN, is one of the largest networks in the world, 

spanning more than 100,000 miles of terrestrial and submarine fiber-optic cables, several thousand 

leased circuits and 355 delivery nodes. These delivery nodes serve as on and off-ramp connections 

to and from the DISN superhighway, enabling the Department of Defense to transmit video, voice, 

and data around the globe. Every day, DOD military, civilians and contractors benefit from the 

network services provided by the DISN. 

For decades, DISA has worked to consolidate and integrate core DOD information services to 

reduce costs and bring the department’s enterprise IT into a single ecosystem. Today, the Transport 

Services Directorate is collaborating with the military services to modernize the DISN infrastructure 

and provide the warfighter with optimized capabilities to meet the user demand and compete 

within an increasingly contested environment. Technological advances allowed the directorate to 

begin leveraging software-defined networking, next-generation transport and optimized tools that 

subsequently strengthen DISN resiliency, integrity and availability. 

A further extension to the DISN infrastructure involves DOD teleport sites, which are globally 

distributed satellite communication facilities. Teleport sites enable satellite users to connect to 

the DISN long-haul networks and other internet-working functions ne cessary to meet mission 

requirements. 

Transport Services Directorate technical experts are currently developing and implementing 

the Teleport Generation 3 Phase 3 capability to provide interconnectivity between legacy 

ultra-high frequency radios and the more recent Mobile User Objective System radios. 

To achieve the G3P3 capability, the program manager added two new components to 

the teleport architecture: the MUOS to Legacy Gateway Component and MUOS Voice 

Gateway.

The Transport Services Directorate is excited about the future. We are actively championing 

transport agnostic, cloud-centric, and DISN Forward concepts that aim to provide the 

warfighter with the most state of the art global network, regardless of location and at the speed of 

relevance. These forward-leaning concepts allow for an adaptive network and satellite connections 

capabilities to support primary, alternate, and contingency options, enabling uninterrupted global 

data exchange to the end user onboard a ship or on the battlefield. 

DELIVER

DISN CORE

67WINTER2023

U.S. NAVY CAPT. CHRIS GOODSON

Deputy Director

Transport Services Directorate
The Satellite Communications Gateway Program extends the Defense Information Systems Network 

and Department of Defense Information Network transport services to the warfighter via systems 

located at SATCOM gateways worldwide. Services are available to warfighters operating anywhere 

in the world over any band – wideband military and commercial, narrowband, and protected 

extremely high frequency bands. 

SATCOM services involve stakeholders across all services, combatant commands and multiple 

agencies. By converging the Standardized Tactical Entry Point, or STEP, teleport and tools programs 

into a single portfolio the team will maximize and optimize infrastructure in keeping with National 

Defense Strategy and Space Warfare Analysis Center force design as the department builds toward 

Joint All-Domain Command and Control. 

STEP and teleport convergence will provide users with a single baseline, along with a converged 

global mesh architecture and larger capability resource pools. Convergence also allows for more 

efficient mission planning and operational oversight. Technology refresh activities will improve the 

cybersecurity posture of DISA SATCOM gateway systems.

Our innovations are focused on becoming more efficient with the resources we have. We’re doing 

this through partnerships with other parts of DISA and with our mission partners to realign, and in 

some cases, relocate the overall footprint of equipment we have to meet the global mission. 

Looking ahead, the program expects to have a significant role in capability development for the 

Modernized Teleport System. The MTS will incorporate technologies that improve the overall 

capability and resiliency of the architecture, such as digital intermediate frequency, digital modems, 

routers with virtual device context capability and smart network planning tools that reduce planning 

and response times from weeks to minutes.

GATEWAYS

89

DELIVER WINTER2023

DAVID D. COMBS

Program Manager

DISA Satellite Communications Gateways
10

In May 2000, the assistant secretary of defense for command, control, communications and 

intelligence designated DISA as an executive agent with the responsibility to design, develop, 

acquire and field DOD teleports to satisfy requirements approved by the Joint Requirements 

Oversight Council and detailed in operational requirements documents.

DISA established the DOD Teleport Program Office to carry out these responsibilities by way of 

upgrades to existing telecommunications capabilities and distribution points, which provide deployed 

forces with sufficient interfaces for multi-band and multimedia connectivity from deployed locations 

anywhere in the world to online Defense Information Systems Network service delivery nodes and 

legacy tactical command and control systems.

We are constantly looking at ways to improve performance by evaluating emerging and mature 

technologies that we can incorporate into the current capability to gain efficiencies, reduce footprint 

and virtualize where it makes sense. 

Because of the critical importance of SATCOM to command and control and the ever-increasing 

threat, the team is currently looking at software defined networking, or SDN. While traditional 

networking is hardware-based, SDN is much more flexible than traditional networking as it allows 

administrators to control the network, change configuration settings, provision resources and 

increase network capacity all from a centralized user interface resulting in increased control with 

greater speed and flexibility, customizable network infrastructure and robust security.

The team’s challenge on the horizon is implementing Office of Management and Budget Memo 

M-22-09, “Moving the U.S. Government Toward Zero Trust Cybersecurity Principles.” Zero trust is 

the term for an evolving set of cybersecurity standards that move defenses from static, networkbased perimeters to focus on users, assets and resources by shifting toward a never trust, 

always verify approach. The team is currently assessing assumptions, risks and implementation 

considerations of transitioning systems to zero trust. 

The vision is retaining an acquisition program to deliver the next generation of SATCOM capabilities 

to meet an ever-increasing demand for bandwidth, capacity and coverage that will support the 

warfighter whenever and wherever the mission calls. 

TELEPORT

11DELIVER WINTER2023

BRETT WAGNER

DOD Teleport Program Manager
DOD Directive 8422.01e, DOD Public Safety Communications Capability assigned the DISA director 

with the roles, responsibilities and authorities for the implementation of enterprise DOD public safety 

communications information technology architecture. The Director has established the DISA Office 

of Public Safety Communications Ecosystem Modernization in response to this tasking.

Public safety communications is a complex system of systems which include but are not limited to: 

next generation 9-1-1 call handling, computer aided dispatch, recording, text-to-911, dispatchable 

location, land mobile radio, First Responder Network Authority or FirstNetapps on government 

mobile devices, alarm and sensors, the internet of things, 5G, and enterprise mass warning and 

notification. As the implementation of public safety communications ecosystem modernization 

roadmap is designed and built, DISA will be able to ensure the first responders are able to 

communicate accurately, respond immediately and save more lives. This architecture will also apply 

to providing a more effective and immediate response to individuals experiencing a mental health 

crisis. 

The team is constantly evaluating and putting new technologies into pilot programs to determine 

how these emerging capabilities will interact with legacy systems. Part of our philosophy is to 

partner with other federal agencies. Interoperability with mission partner systems is a critical 

element of the public safety communicators ecosystem modernization effort. Since our DOD 

Mission Partners retain title 10 authority to purchase equipment and services related to public 

safety, it is imperative that DISA ensure the architecture we develop is the best possible solution to 

meet the unique needs of our partners despite the varied mission requirements. 

For the next two to three years, we’re working on installing technology that will convert internet 

protocol data to analog data as a band aid approach. This is being done at DOD installations 

which are in states that are moving ahead with their modernization faster than we are. In the long 

term we’re looking at fiscal year 2025 to start the real modernization effort and have it run for 

about five years across the Future Years Defense Program. Understanding and expecting the 

technology will continue to evolve and get better; however, our architecture is flexible enough to 

accommodate the new technology.

GLOBAL PUBLIC SAFETY COMMUNICATIONS

NEXT GENERATION 9-1-1

12 13DELIVER WINTER2023

JOHN HOLLOWAY

Director 

Office of Global Public Safety Communications
The Compartmentalized Enterprise Services Office provides connectivity within the SAP-IT

environment that enables executive leaders and mission partners throughout the Department 

of Defense and intelligence community to communicate within a powerful and secure enterprise 

environment that operates around the globe. 

Our work aligns across all lines of effort within the DISA Strategic Plan. Through efforts to support 

SAP customers we prioritize command and control with mission partners by investing in and 

ensuring delivery of state-of-the-art IT capabilities to improve security, resiliency, scalability and 

capacity for our internal networks and applications. In addition, CESO seeks to continuously 

harmonize cybersecurity and the user experience through continuous monitoring and 

delivery of tools that enable a secure yet robust environment. 

CESO is envisioning a new way to operate in a secured global environment while 

expanding our capabilities to include more of our defense partners. We are working 

with trusted partners to modernize legacy systems and applications and improve 

information sharing. The CESO team accomplishes this by ensuring we receive 

customer requirements before developing the roadmap and strategic plan for the 

program’s information technology future. This allows DISA to provide stronger 

communication pathways, infrastructure stability, risk management, and customer 

relationship management. 

In the immediate future CESO is working to reduce single points of failure by creating 

additional redundancy within the system. The CESO team will be migrating customers 

onto a new infrastructure to reduce lag time and improve the overall user experience. 

In addition, the focus will continue to be the development and strategy of the SAP-IT 

architecture to modernize the environment and be the premier provider of secure and flexible 

SAP-IT collaboration tools.

SPECIAL ACCESS PROGRAMS –

INFORMATION TECHNOLOGY

14 15 DELIVER WINTER2023

LINDA VANBEMMEL

Chief

Compartmented Enterprise Services Office
Fourth Estate Network Optimization, or 4ENO, works by consolidating and standardizing information 

technology services with modernized and secure capabilities that supports our workforce, as well as 

current and next generation warfighters and weapons systems anytime and anywhere. 

We’re optimizing network capabilities by improving cybersecurity and IT support services for 

end users, while reducing operating costs by consolidating, integrating, unifying disparate and 

stovepipe networks into Department of Defense network. in support of DISA’s strategic line of effort, 

“Prioritizing Command and Control.” 4ENO is also delivering modernized IT solutions that enhance 

security protections and increase endpoint performance in support of harmonizing cybersecurity and 

the user experience. 

As a first step, 4ENO is converging defense agencies and field activities, also known as DAFAs, 

networks and IT service help desks under DISA, as the single service provider. This will improve 

visibility of cybersecurity vulnerabilities, reduce operating expenses, and ultimately establish a 

common, optimal user experience. Network optimization for DAFAs will enable them to focus on 

their respective core mission, giving the single service provider role to DISA whose primary 

mission is the fulcrum for this unifying effort. 

During the COVID-19 pandemic, our team overcame a heavy task never achieved before 

at DISA, by re-imaging laptops remotely rather than the typical on-site migration process. 

We’ve adapted DOD network to support a teleworking workforce; even our internal 

organization works from home.

We’re empowering users regardless of what device they have, or where their work 

location is, on any given day. We want to create an environment of trust that their 

mission work is being done safely and securely. We’re putting more emphasis on 

human centered design thinking and user experience concepts with each new 

technology insertion. We are working toward intelligent, automated processes that are 

highly adaptive and cyber resilient with scalable, cost optimized solutions that support 

a mobile workforce and mission needs. 4ENO is looking forward to working with other 

DOD agencies on their upcoming migrations to the DOD network. 

FOURTH ESTATE NETWORK OPTIMIZATION

16 17 WINTER2023 OPERATE

LAURA HERBERTSON

Program Manager, Fourth Estate Network Optimization 

Chief, Endpoint Services and Customer Support Division
The Global Service Desk initiative began in 2015 with the goal of collapsing 108 disparate service 

desks and unifying them under common toolsets and simplify the “who do I call” for DISA’s customer 

base. After the realignment of service desk functions into one single organization, GSD assembled 

a team across the various service desk stakeholders to standardize operations and drive towards 

repeatable outcomes. 

Over the last two years, GSD has Desk onboarded the Defense Finance Accounting Service 

Commodity and Mission Service Desk; Defense Technical Information Center, Defense Prisoner 

of War/Missing in Action Accounting Agency, and Defense Manpower Data Center Commodities 

under GSD’s Service Desk as a Service; and the Defense Logistics Agency’s Commodity as well 

as Mission Service Desk. Most recently, GSD assumed responsibility over the top secret service 

desks across the agency to provide upward mobility to service desk personnel and surge capability 

to ensure mission success GSD handled 1,673,932 customer interactions from August 2021 to July 

2022. That is an average of 139,494 interactions per month.

The Global Service Desk Management Office serves as the single service support touch point for 

DOD customers utilizing DISA services and capabilities, DISA-hosted mission partner applications 

and DOD network’s commodity service 4th Estate Network Optimization initiatives for defense 

agencies and field activities. 

We also offer two service offerings to the DOD: Service Desk as a Service to the DOD, which 

includes Tier I service support services via a live representative and Tier 0 self-help capabilities; 

and Automated Contact Distribution as a Service, which provides contact handling services to 

DOD customers for contact centers and service desks.

The GSD Management Office continues to work on an enterprise foundation data model 

data structure for the DOD, which enables our mission partners to escalate incidents and 

requests machine to machine. This will decrease ticket handle times by DISA and our 

mission partners, as well as enable both ticketing systems to be kept up to date in near real 

time. 

GLOBAL SERVICE DESK

18 19WINTER2023 OPERATE

RICHARD FORSHT

Chief

Global Service Desk Management Office
The Cybersecurity Service Provider Program Management Office delivers services to the DISA

enterprise, combatant commands, Department of Defense agencies, and provides program 

oversight for services delivered to DISA’s internal and external mission partners. These services 

include program portfolio management, customer management, service operations and continuous 

service innovation. As a program management office, we also engage in agency strategic 

development activities to assess the evolution of service effectiveness and to maintain the agency’s 

authorization from Joint Force Headquarters-DOD Information Networks to provide services. 

In the office, there are approximately 220 analysts that monitor just under 400 sensors for over 420 

mission partners distributed around the globe. Our analysts defend the DODIN by monitoring 

network activities, maintaining cyber situational awareness and responding to cyber activities as 

a component of DOD’s integrated cyber defense. In defense of the network, analysts monitor 

subscriber boundary, theater and global threat detection capabilities and leverage strategic 

end-to-end analysis to provide cyber security recommendations.

The program management office is made up of several integrated teams. The Portfolio 

Management Team manages the CSSP service portfolio, program funding, budget 

submissions and CSSP service catalog. The Transformation and Innovation Group continues 

to improve DISA’s cyber defense capabilities for the agency and its customers and acts as 

operational subject matter experts guiding and advocating for innovative transformational 

capabilities. Our Customer Management Team actively manages the customer onboarding 

process to include documentation intake, service package creation, quote generation, 

service implementation and ongoing customer outreach. The Strategic Initiatives Team 

reviews and assesses DOD, federal, and commercial cybersecurity policies, directives, 

guidelines, DOD initiatives and governance processes to ensure the agency CSSP team 

is meeting all regulatory requirements. The Service Operations Management Team 

provides broad support to the DISA CSSP operations enabling effective execution 

of CSSP services. The team manages the CSSP inspection readiness to ensure the 

program retains its accreditation as an authorized DOD cybersecurity service provider. 

CYBERSECURITY SERVICE PROVIDER

20 21WINTER2023 DEFEND

DARRELL FOUNTAIN

Chief

Cybersecurity Service Provider Services
The Defensive Cyber Operations Division is part of the DISA Joint Operations Center, or DJOC, 

and directly supports the DISA strategic plan in our charge to defend the Department of Defense 

information networks area of operation. Primarily we execute the command-and-control function 

for defensive cyberspace operations in support of the warfighter and our mission partners. More 

specifically, the DJOC Defensive Cyber Operations, or DCO Division empowers the cyberspace 

defense workforce to use DISA provided capabilities to maximum effect to simultaneously defend 

the DODIN area of operations, also known as DAO DISA and harmonize cybersecurity and the user 

experience. 

As an enabler for warfighters and mission partners across the department, the DCO Division 

is highly focused on denying adversary access to DAO DISA by closing or mitigating 

vulnerabilities to DISA networks. Our actions often have effects well beyond DAO DISA in that 

our boundary section directs protections that benefit the entire Department of Defense.

With the knowledge that adversaries begin reconnaissance actions for vulnerabilities within 

15 minutes of release, it is imperative for us to “know our terrain” and be able to scope 

vulnerabilities across DAO DISA within minutes and quickly put into place countermeasures 

or mitigations to deny access to our adversaries.

We are moving towards using data as a shared asset across both the network operations and 

DCO domains and using both commercial and government intelligence products to drive DCO 

actions and increase our velocity of action. We are also working closely with other operations 

centers across the agency to build a culture of trust and help eliminate institutional silliness.

As DISA migrates toward zero trust, the DCO team must be postured to operate and defend 

in a zero trust environment. We will also be prepared to take full advantage of transformative 

capabilities like artificial intelligence and machine learning as they become available in the DCO 

environment. 

DEFENSIVE CYBER OPERATIONS

22 23 DEFEND WINTER2023

DAVID McCARTHY

Chief, Defensive Cyber Operations Division

DISA Joint Operations Center
The DISA Joint Operations Center, or DJOC, is a key element in delivering shared transparency 

of understanding and driving actions across the globe by integrating across the agency’s staff, 

field commands, field offices, service providers and mission partners within the current and future 

operations event horizons. 

While the DJOC watch team and division cover the current operations events, the center’s other 

divisions focus on future operations events on the horizon. Together, the team seeks to perfect 

operations by enabling and assuring the delivery, operation, defense and synchronization of 

capabilities and services that are available, reliable, and secure in support of the Department of 

Defense Information Network.

The DJOC manages the agency’s operational battle rhythm, a deliberate recurring schedule of 

critical events at varying levels that are synchronized across internal and external stakeholders 

to regulate the flow of information. This capability is key in supporting the agencies and director’s 

decision cycle in direct support to our mission partners. Our watch teams narrow the information 

gap and expand the visibility of the enterprise for our mission partners using command net, which is 

used to share operational data.

Additionally, the DJOC team works as the coordinating force for the agency, aligning DISA 

capabilities that enable combatant command mission essential functions through all phases of 

operations. In fact, our field and headquarters-based elements are vital to the assurance of global 

operational support to the warfighter. These “front-line” units provide vital information regarding 

operational impacts on service degradations and outages to inform the DISA enterprise 

situational awareness. 

Looking ahead, we continue to identify opportunities to further leverage technology to more 

effectively collaborate and drive operational actions and activities across the agency. We are 

also looking forward to deploying automation for proactive sensing of our command-andcontrol environment to drive incident avoidance, rapid response and increased operational 

agility. DISA’s Enterprise Integration and Innovation Center and Enterprise Engineering and 

Governance Directorate are driving the agency forward in this area and we look forward to 

continuing to work with them in this effort. These two efforts prioritize command and control 

and leveraging data as the center for gravity that will greatly increase our velocity of action 

and improve the services DISA provides to the warfighter..

DISA JOINT OPERATIONS CENTER

24 25DEFEND WINTER2023

U.S. NAVY CAPT. AARON LITTLEJOHN

Commander

DISA Joint Operations Center 
DISA STRATCOM

Offutt AFB, Nebraska

DISA FIELD COMMANDS/FIELD OFFICES

DISA is a combat support agency that, as part of the U.S. Department of Defense, provides information 

technology (IT) and cyber solutions to America’s Airmen, Guardians, Marines, Sailors and Soldiers. Thanks to the 

unique IT and cyber capabilities that DISA provides, the U.S. military can access and depend on secure, reliable and 

resilient communications infrastructure to conduct military operations across all domains – in the air, on land, at sea, in 

space and cyberspace. While the agency is headquartered at Ft. George G. Meade in Maryland, it maintains a global 

presence throughout Asia, Europe, the Middle East and North America.

Shown here are DISA’s seven Network Operations Centers (gold) and 12 Field Offices (black) that combine 

to form DISA’s Cyberspace Operations global footprint. Network Operations Centers, where the U.S. military’s IT 

networks and computer systems are monitored and managed around the clock, serve as the first line of defense against 

disruptions and failures. Field Offices provide direct, embedded support to the 11 combatant commands, their 

subordinates and components, ensuring the seamless deployment of IT and cyber capabilities to the warfighter, 

anywhere in the world.
As the premier cyber and information 

technology forward presence and service 

provider for the Department of Defense in 

Europe, the DISA Europe Field Command 

operates, maintains and defends the 

globally interconnected DODIN that 

delivers digital information to warfighters 

on-demand; deploys enterprise solutions 

and capabilities, and executes unified 

command and control throughout the 

full spectrum of operations supporting 

U.S. European Command, U.S. Africa 

Command and other mission partners. 

DISA Europe takes decisive action to deliver optimal support at speed. Recently, the 

field office was instrumental in saving 215 migrants at sea during the Afghanistan 

Non-Combatant Evacuation Operation, rescuing four high value assets during 

covert operations and proactively integrating into the USEUCOM Russia/Ukraine 

operational planning team in response to the Russian problem set. DISA Europe 

was also critical to the development of DISA’s first force package to increase global 

command, control, communications, and computer, also known as C4, resiliency of 

the enterprise services and infrastructure utilized during any contingency operation 

and executed with the Ukraine crisis.

DISA Europe guided and assisted USEUCOM in the migration to DOD365-J email 

and voice tenants, enabling international calling capabilities into the Microsoft 

Teams meetings while seamlessly integrating a transition from the Army’s email 

system to the DOD’s.

Looking ahead, the future of DISA Europe is promising. We are committed to 

innovating, building partnerships and leading battle drills designed to prepare DISA 

for the possibility of conflict while enabling EUCOM to lead in all domains. DISA

Europe will continue improving EUCOM’s cyber protection by greatly increasing 

their defensive cyber defense, mitigating vulnerabilities and continuing to be their 

Cyber Security Service Provider of choice engaging mission partners, 

HQ DISA and other stakeholders leading to a multitude of successful events and exercises while 

continuing to forge long lasting relationships. 

U.S. Air Force Col.

KELLY ROXBURGH-MARTINEZ

Commander

BEAU BUDER

Deputy Commander

The DISA NORTHCOM Field Office, which 

is collocated with the U.S. North American 

Aerospace Defense Command, or 

NORAD, and U.S. Northern Command at 

Peterson Space Force Base in Colorado, 

ensures that operational capabilities 

provided by DISA meet current needs 

and future needs of both organizations 

and serves as a knowledgeable advocate 

for the commands. In this vein we reach 

back to the agency headquarters at Fort 

Meade, Maryland, to resolve issues, 

submit requirements, broker solutions, and take actions that will optimize NORAD 

and USNORTHCOM’s operational effectiveness.

Our collocation with NORAD and USNORTHCOM allows members of the DISA team 

to connect to and maintain day-to-day awareness of the commands’ vision, priorities 

and technology roadmaps and provide proactive support as to new missions, 

including the U.S. Space Force and U.S. Space Command, which our field office has 

supported since its establishment in 2019.

Our support to NORAD is especially critical towards maintaining its bilateral 

warfighting posture with Canada. Through the five eyes, also known as FVEY, 

intelligence alliance, we ensure Canada’s access to DISA services, in support of the 

multilateral treaty enabling sharing of signal intelligence between Australia, Canada, 

New Zealand, the United Kingdom and United States.

Looking ahead, DISA NORTHCOM will continue to facilitate sunsetting and 

transitioning new DISA capabilities year-after-year in support of NORAD and 

USNORTHCOM. This includes DISA’s contribution to Joint All-Domain Command 

and Control, or JADC2, Project Thunderdome, Bring Your Own Authorized 

Device, DOD 365 on the Secret Internet Protocol Router Network to include FVEY

authorized access, Joint Warfighter Cloud Capability, and soon Low Earth Orbit 

Satellite constellation gateways into the DISN.

NORTHCOM

Commander Deputy Commander

28 29

U.S. Army Col.

DIANE E. KLEIN DARREN FRIESZ EUROPE
With a focus on delivering stellar customer 

service, the DISA Special Operations 

Command Field Office helps U.S. Special 

Operations Command and the 6th Air 

Refueling Wing successfully leverage 

DISA’s enterprise solutions and capabilities 

to execute their garrison and deployed 

operations, maintain situational awareness 

of the DODIN, conduct integrated planning 

to assure enterprise solutions and 

capabilities in support of SOCOM and 

other mission partners.

Supporting USSOCOM’s command and control requirements is a significant part 

of the field office’s mission. DISA SOCOM provides 24/7 support for all the DISA 

services that USSOCOM uses and supports all of the command’s transport and 

circuit requirements, assisting the circuit team with transition of more than 100 

legacy time division multiplex circuits. 

In support of USSOCOM, the field office also leans forward to promote DISA’s 

emerging technologies. From their position of colocation with the command, the 

DISA team actively listens to USSOCOM’s needs, proactively looks for opportunities 

where DISA solutions can meet USSOCOM requirements and presents information 

about available capabilities; often offering operationally effective solutions that 

USSOCOM can leverage instead of developing new ones.

Over the last year, the field office has strengthened their cybersecurity partnership 

with USSOCOM, adding a new cybersecurity position to their office in Fort 

Bragg, North Carolina. Looking ahead, the future for DISA SOCOM is bright and 

busy. DISA is increasingly integrated with the USSOCOM Airborne Intelligence, 

Surveillance and Reconnaissance team to ensure synchronization between 

organizations. One of teams’ main priorities is to gain and maintain the trust and 

confidence of USSOCOM and where feasible, support them in their emerging 

technology initiatives, such a delivering cloud capability to the tactical edge. 

Acting Commander

JULIO FERRERIS

To enable warfighting functions across U.S. Southern Command and its 

component commands and partner nations, the DISA South field office 

collaborates with domestic and international mission partners to plan, 

synchronize and direct DODIN operations and Defensive Cyberspace 

Operations-Internal Defense Measures. These efforts protect 

USSOUTHCOM’s ability to utilize friendly cyberspace capabilities and 

protect their data, networks, net-centric capabilities, and mission-critical 

systems.

Our team at DISA South designs, engineers and oversees the 

installation of terrestrial fiber optic cables and satellite communication 

systems within the USSOUTHCOM headquarters 

and area of responsibility to increase the resiliency 

of command and control for humanitarian assistance and disaster recovery 

operations. During Haiti’s earthquake in August 2021, we were responsible for 

the rapid procurement and installation of 10 gigabytes of circuit in support of the 

U.S. Agency for International Development’s command and control efforts, turning 

contractual actions around in just 40 days instead of the standard 180 days. 

Our DISA South team also leads the Combat Support Agency Review Team and 

J6 Command and Control Operational Summit conferences for DISA, ensuring that 

defensive cyberspace operations are synchronized with the user experience across 

all unified combatant commands and parent services.

Looking ahead, DISA South plans to increase staffing through surge packages 

that will provide additional defensive cyber operational support to US SOUTHCOM 

during contingencies and multilateral security cooperation exercises. We are also 

putting into operation the additional resiliency circuits designed by DISA South 

to enhance the command and control capabilities of USSOUTHCOM and its 

component commands through fiscal year 2025.

SOUTHCOM

Commander

JEAN A. ROBINSON

Deputy Commander

30 31

U.S. Navy Capt. 

RALPH J. STEPHENS

SOCOM
We are at the tip of the spear for DISA 

serving as an enabler and advocate 

between our mission partners at U.S. 

Transportation Command and the larger 

DISA enterprise. In those roles, we work 

to maximize USTRANSCOM’s success 

by leveraging DISA’s services and 

capabilities.

We endeavor to ensure our mission 

partners are aware of DISA services that 

might satisfy their requirements and with 

a deep understanding of the mission 

partner’s requirements, the team works vigorously to ensure issues are addressed 

before they escalate and when outages or issues do occur. 

In September 2021, USTRANSCOM successfully executed the largest noncombatant evacuation operation in the command’s history. Our office and the 

DISA enterprise enabled that success. Two of our team members were lauded 

by USTRANSCOM for the support they provided the command regarding Log4j 

mitigations. 

If you were to ask anyone that has studied warfare to name two capabilities that 

are key to success on the battlefield, you would consistently hear logistics and 

communications. Positioned at the nexus of those two capabilities is the DISA 

TRANSCOM Field Office. What interests our mission partner, interests our field 

office; so, we are laser focused on identifying ways to provide agile and secure 

command and control, and modernize infrastructure and services. Right now, that 

means a transition to Enterprise Voice over Internet Protocol. In the future we 

expect this to include the transition to existing and emerging technologies such as 

DOD network, DOD365 on SIPR, IL6 cloud, expanded zero trust capability, better 

leveraging data and artificial intelligence for advanced decision making, as well other 

enterprise improvements and capabilities.

U.S. Air Force Col.

JASON MOBLEY 

Commander

ANNETTE M. JORDAN, PH.D., CPWC

Deputy and Technical Director

The DISA Strategic Command Field Office 

operates an agile, high-caliber organization 

dedicated to ensuring that DISA’s transport 

architecture is modernized and that 

national leader command capabilities 

support U.S. Strategic Command’s 

mission.

We are vital to maximizing DISA’s 

support to USSTRATCOM. In fact,our 

collocation with USSTRATCOM is the 

prime enabler to providing the command 

with rapid response, whether it’s gathering 

operational requirements, supporting the delivery or implementation of new 

services, working technical problems, or providing 24/7 network operations 

support. We sit face-to-face with our USSTRATCOM mission partners, attend 

scheduled project, and staff meetings, and even synchronize efforts during 

informal hallway conversations. 

The COVID-19 pandemic highlighted our value to USSTRATCOM as we worked 

side-by-side to enable technology for not only a mobile workforce, but a remote 

workforce that still needed some measure of access to classified systems to 

execute mission imperatives. we supported the command’s implementation 

of Commercial Virtual Remote, the Microsoft Teams solution for unclassified 

collaboration put into place to support telework operations during the pandemic. 

As operations normalized, we pivoted and turned our focus to support 

USSTRATCOM’s transition to DOD-365 Joint, working as a single project team to 

ensure that the command transitioned on-schedule. 

In the future, we envision continued and growing support to our combatant 

command. In the coming year we expect to lead efforts towards transitioning to IL6 

DOD 365, DOD’s secure collaboration solution; support delivery of new national 

leader conferencing capability, continue to mature our 24/7 network operations 

support, assume responsibility for elements of USSTRATCOM’s Cyber Security 

Service Provider program, increase use of DISA’s NLCC TS/SCI system, and 

support implementation of Project Thunderdome.

STRATCOM

U.S. Air Force Col.

MICKEY R. EVANS 

Commander

WILLIAM DEAGAN

Deputy Commander TRANSCOM

32
As the representative of DISA’s equities 

across the world’s largest geographic area 

of responsibility, the DISA Pacific regional 

field command directly supports U.S. IndoPacific Command and U.S. Forces Korea, 

operating a 24/7 DISA Network Operations 

Center in Hawaii and participating in the 

battle rhythm events held thrice weekly by 

the USINDOPACOM J6, the combatant 

command’s senior military IT leader.

DISA Pacific operates field offices forward 

deployed in Alaska, Guam, Hawaii, 

mainland Japan, Korea and Okinawa. Our agency ambassadors in each office act 

as DISA sensors – becoming the eyes, ears, hands, and feet in the region – and 

working side-by-side with our mission partners when necessary, we take direct 

action to provide onsite warfighter mission support in a timely and effective manner.

DISA Pacific connects over 265 DOD sites, supports 377,000 deployed forces, and 

operates across 16 time zones into the rest of the global DODIN. For the team at 

DISA Pacific, every calendar day begins in Guam and ends in Hawaii. 

To ensure that USINDOPACOM maintains a high state of operational readiness, our 

DISA Pacific team resources and operates a leading quality assurance program. 

We execute an average of 55 performance evaluations a year – even extending our 

evaluation teams to visit key continental United States and Europe sites that connect 

back into our area of responsibility.

The future for DISA Pacific looks bright -- full of challenges and opportunities 

going forward. We see cloud as a warfighting enabler, allowing us to tie into 

global resources for assuring mission. Developing and deploying a “DISN 

Forward” capability, which will put together agnostic transport capabilities that 

allow warfighters to use any transport medium available, is another opportunity to 

capitalize on technology in assuring mission. 

U.S. Army Col.

BRIAN KADET

Commander

TANIA M. WILKES

Deputy Commander

The DISA Central Field Command is a 

microcosm of DISA, providing operational, 

engineering, human resources and 

planning support as it advocates DISA’s 

services to our mission partners at U.S. 

Central Command. Our world-class, 

geographically dispersed workforce are 

empowered to innovate, recommend, 

and resolve technical and non-technical 

challenges at every level. 

Both the Tampa and Manama, Bahrain 

Network Operations Centers enable us 

to prioritize services with various customers located across Southwest Asia and 

USCENTCOM at MacDill Air Force Base in Tampa. Personnel at the DISA Central 

Bahrain Field Office, continue to stage and deploy field engineers to maintain 

forward equipment while upgrading legacy equipment to reduce vulnerabilities. This 

forward-deployed presence also supports a rapid response to outages to minimize 

downtime of services and quick reaction to possible threats on the network.

Our trusted relationship with the command allowed us to streamline reporting 

between USCENTCOM, U.S. Forces Afghanistan-Forward, the Army’s Regional 

Cyber Command-Southwest Asia, and 82nd Airborne during the August 2021 

retrograde and non-combatant evacuation operations evacuating more than 

123,000 U.S. forces and civilians from Afghanistan. We also submitted more than 

one thousand Special Immigrant Visa requests through the Defense Security 

Cooperation Management Office-Afghanistan and the Department of State team 

supporting Afghan allies. DISA Central engaged in this heightened humanitarian 

effort while leading the USCENTCOM’s adoption of DISA’s Cloud-Based Internet 

Isolation service that secured USCENTCOM’s critical web-based internet traffic.

In the future, the command will have ample opportunity to advocate and shape 

new requirements as the mission shifts within Southwest Asia and USCENTCOM. 

We believe a tighter, more blended work relationship with our mission partners will 

facilitate additional innovation and improved requirement forecasting. 

CENTRAL

Commander

BRUCE A. MORGAN

Deputy Commander PACIFIC

34 35

U.S. Marine Corps Col.

 JARED VONEIDA 
Headquartered at Scott Air Force Base, 

Illinois, DISA Global has been operating 

the Department of Defense’s worldwide 

Internet Protocol infrastructure and 

services since its inception in 2003. The 

command is also continuing its ongoing 

work to accomplish full operational 

capability of its second global network 

operations center at Hill Air Force Base, 

Utah.

With a focus on global transport and 

boundary defense and a team of 1,300 

federal civilian, military, and government contractor personnel, we provide 

critical and essential communication services to our national leadership 

and supported DOD organizations and monitor 40,000 miles of fiber-optic 

cables across the world.

In addition, DISA Global operates as one of the agency’s largest 

operational service managers. This means that when the agency fields 

programs and technology, DISA Global is the operational service manager 

for those programs that fall within the transport or boundary defense. In 

2021, we processed over 18,000 maintenance actions across the network 

and 60,000 customer incident tickets.

Alongside solving problems, we also conduct the defensive cyber operation 

monitoring of 10 internet access points, which handle more than 1,000 

terabytes of data daily; ensuring that malicious actors aren’t penetrating 

through the network.

Our collective goals are to provide timely, assured, and reliable capabilities 

to meet our national military objectives today and into the future. 

DISA Global plays a key supporting role in DISA’s shift toward its emerging 

zero trust network initiative, Project Thunderdome. This new security 

network design will move current network server-client security practices 

over and into one centered around the confidentiality, integrity, and auditcontrolled availability of DOD data.

U.S. Army Col.

CHRISTOPHER MILLER

Commander Senior Enlisted Leader

The DISA Africa Command Field Office 

serves as the focal point for United States 

Africa Command, providing quality, timely 

information on cost-effective services to 

its components and other customers in 

the USAFRICOM area of responsibility. By 

serving as a liaison between USAFRICOM 

and other DISA elements, including the 

teams at DISA’s headquarters in Fort 

Meade, Maryland, and DISA Global, 

the DISA AFRICOM Field Office can 

provide robust and timely support to the 

warfighter’s mission.

DISA’s support to the region includes enabling enhanced resiliency and survivability 

of the region’s core infrastructure, providing cloud-based capabilities that are forward 

deployed, and making sure cybersecurity service provider services are expanded to 

include the multi-national networks shared with mission partners.

One of the most vital missions we support in this theater is Airborne Intelligence, 

Surveillance, and Reconnaissance connectivity, where older technologies are in the 

process of being phased out and replaced with a more resilient AISR-supporting 

infrastructure. One accomplishment we are most proud of was saving an American 

hostage rescue mission by ensuring AISR infrastructure was not inadvertently taken 

down by an untimely internal maintenance action. 

Looking ahead, we believe that DISA AFRICOM’s future is going to be as important 

as ever and maybe even more so. As Africa continues to be of strategic interest to 

our near peer adversaries, USAFRICOM will put more attention on countering those 

influences. With these adversaries’ advanced cyberspace capabilities, we will need 

to stay one step ahead on ensuring DISA-provided infrastructure and services can 

meet that threat head on. We envision these to include, among others, enhanced 

resiliency and survivability of our core infrastructure, cloud-based capabilities that 

are forward deployed, and cybersecure service provider services expanded to 

include our multi-national networks we share with mission partners.

AFRICOM 

Commander Deputy Commander GLOBAL

36 37

U.S. Air Force Senior Master Sgt. 

MICHAEL MICHAUD

U.S. Army Col. 

MIKE REEDER DANA ROWE

@USDISA USDISA DISA USDISA DISA.mil