Item Item Text

Percent

Positive

%

Strongly

Agree/ 

Very

Good/ 

Very

Satisfied

%

Agree/

Good/

Satisfied

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Disagree/

Poor/

Dissatisfied

%

Strongly

Disagree/

Very Poor/

Very

Dissatisfied

%

Percent

Negative

%

Strongly

Agree/

Very

Good/

Very

Satisfied

N

Agree/

Good/

Satisfied

N

Neither

Agree nor

Disagree/

Fair/

Neither

Satisfied

nor

Dissatisfied

N

Disagree/

Poor/

Dissatisfied

N

Strongly

Disagree/

Very Poor/

Very

Dissatisfied

N

Item

Response

Total**

N

Do Not

Know

N

1 *I am given a real opportunity to improve my 

skills in my organization. 66.6% 30.4% 36.1% 17.4% 13.7% 2.4% 16.1% 42 52 25 20 4 143 N/A

2 I feel encouraged to come up with new and 

better ways of doing things. 63.5% 28.7% 34.8% 14.5% 14.8% 7.2% 22.0% 39 50 23 21 11 144 N/A

3 My work gives me a feeling of personal 

accomplishment. 71.4% 36.0% 35.5% 9.9% 9.8% 8.9% 18.7% 51 52 14 15 13 145 N/A

4 I know what is expected of me on the job.

75.9% 34.7% 41.2% 9.2% 10.9% 4.0% 14.9% 48 60 13 17 6 144 N/A

5 *My workload is reasonable.

45.6% 9.2% 36.4% 11.9% 22.7% 19.8% 42.5% 12 50 17 36 28 143 0

6 *My talents are used well in the workplace.

63.2% 21.9% 41.3% 12.7% 13.7% 10.3% 24.0% 30 58 17 21 15 141 0

7 *I know how my work relates to the agency's 

goals. 74.8% 32.6% 42.2% 7.8% 9.6% 7.8% 17.4% 46 59 13 14 12 144 1

8 *I can disclose a suspected violation of any law, 

rule or regulation without fear of reprisal.

49.4% 23.2% 26.2% 16.5% 14.5% 19.5% 34.1% 29 33 22 19 25 128 17

9 *The people I work with cooperate to get the job 

done. 84.3% 41.4% 42.9% 6.3% 5.9% 3.6% 9.5% 60 62 9 9 5 145 N/A

10 In my work unit, steps are taken to deal with a 

poor performer who cannot or will not improve.

43.2% 10.4% 32.8% 28.9% 17.3% 10.6% 27.9% 13 40 37 21 14 125 20
Item Item Text

Percent

Positive

%

Strongly

Agree/ 

Very

Good/ 

Very

Satisfied

%

Agree/

Good/

Satisfied

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Disagree/

Poor/

Dissatisfied

%

Strongly

Disagree/

Very Poor/

Very

Dissatisfied

%

Percent

Negative

%

Strongly

Agree/

Very

Good/

Very

Satisfied

N

Agree/

Good/

Satisfied

N

Neither

Agree nor

Disagree/

Fair/

Neither

Satisfied

nor

Dissatisfied

N

Disagree/

Poor/

Dissatisfied

N

Strongly

Disagree/

Very Poor/

Very

Dissatisfied

N

Item

Response

Total**

N

Do Not

Know

N

12 *In my work unit, differences in performance are 

recognized in a meaningful way.

47.4% 9.5% 37.9% 21.2% 21.8% 9.5% 31.4% 13 50 27 27 12 129 16

13 *My work unit has the job-relevant knowledge 

and skills necessary to accomplish organizational 

goals. 86.3% 44.3% 42.0% 4.2% 6.5% 3.0% 9.4% 63 59 7 9 4 142 3

14 Employees are recognized for providing high 

quality products and services. 62.4% 15.2% 47.2% 13.8% 14.3% 9.5% 23.8% 22 67 21 20 13 143 2

15 Employees are protected from health and safety 

hazards on the job. 76.6% 31.6% 45.0% 11.1% 6.9% 5.4% 12.3% 44 63 17 9 7 140 5

16 My agency is successful at accomplishing its 

mission. 78.6% 33.9% 44.6% 9.8% 7.4% 4.2% 11.6% 45 64 14 10 6 139 5

17 *I recommend my organization as a good place to 

work. 66.5% 32.0% 34.5% 14.7% 9.3% 9.5% 18.8% 44 51 23 14 13 145 N/A

18 *I believe the results of this survey will be used to 

make my agency a better place to work.

34.8% 14.0% 20.8% 22.1% 23.4% 19.7% 43.1% 18 27 30 31 28 134 11

19 My supervisor supports my need to balance work 

and other life issues. 86.1% 51.5% 34.6% 5.8% 4.3% 3.8% 8.1% 75 50 9 6 5 145 0

20 My supervisor is committed to a workforce 

representative of all segments of society.

78.9% 46.1% 32.8% 15.3% 2.4% 3.4% 5.8% 62 42 20 3 4 131 14
Item Item Text

Percent

Positive

%

Strongly

Agree/ 

Very

Good/ 

Very

Satisfied

%

Agree/

Good/

Satisfied

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Disagree/

Poor/

Dissatisfied

%

Strongly

Disagree/

Very Poor/

Very

Dissatisfied

%

Percent

Negative

%

Strongly

Agree/

Very

Good/

Very

Satisfied

N

Agree/

Good/

Satisfied

N

Neither

Agree nor

Disagree/

Fair/

Neither

Satisfied

nor

Dissatisfied

N

Disagree/

Poor/

Dissatisfied

N

Strongly

Disagree/

Very Poor/

Very

Dissatisfied

N

Item

Response

Total**

N

Do Not

Know

N

21 Supervisors in my work unit support employee 

development. 81.1% 40.0% 41.1% 11.0% 3.2% 4.8% 7.9% 59 58 16 5 6 144 1

22 My supervisor listens to what I have to say.

85.7% 45.4% 40.3% 8.6% 3.0% 2.7% 5.7% 65 59 12 5 4 145 N/A

23 My supervisor treats me with respect.

90.0% 55.1% 34.8% 5.4% 3.0% 1.7% 4.7% 81 49 8 5 2 145 N/A

24 I have trust and confidence in my supervisor.

80.5% 48.2% 32.3% 7.2% 6.8% 5.4% 12.3% 69 46 11 10 8 144 N/A

25 Overall, how good a job do you feel is being done 

by your immediate supervisor?

85.0% 54.5% 30.6% 8.7% 4.8% 1.4% 6.2% 79 44 13 7 2 145 N/A

26 In my organization, senior leaders generate high 

levels of motivation and commitment in the 

workforce. 38.5% 12.1% 26.4% 19.5% 17.0% 24.9% 42.0% 17 36 28 27 35 143 2

27 My organization's senior leaders maintain high 

standards of honesty and integrity.

41.5% 13.9% 27.5% 20.8% 12.6% 25.1% 37.7% 18 35 28 18 33 132 10

28 *Managers communicate the goals of the 

organization. 57.4% 15.3% 42.1% 17.1% 13.2% 12.3% 25.5% 22 60 24 19 19 144 0

29 Managers promote communication among 

different work units (for example, about projects, 

goals, needed resources).

46.0% 14.5% 31.6% 19.7% 18.5% 15.8% 34.3% 20 45 25 26 23 139 5
Item Item Text

Percent

Positive

%

Strongly

Agree/ 

Very

Good/ 

Very

Satisfied

%

Agree/

Good/

Satisfied

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Disagree/

Poor/

Dissatisfied

%

Strongly

Disagree/

Very Poor/

Very

Dissatisfied

%

Percent

Negative

%

Strongly

Agree/

Very

Good/

Very

Satisfied

N

Agree/

Good/

Satisfied

N

Neither

Agree nor

Disagree/

Fair/

Neither

Satisfied

nor

Dissatisfied

N

Disagree/

Poor/

Dissatisfied

N

Strongly

Disagree/

Very Poor/

Very

Dissatisfied

N

Item

Response

Total**

N

Do Not

Know

N

30 Overall, how good a job do you feel is being done 

by the manager directly above your immediate 

supervisor? 56.4% 29.9% 26.5% 24.9% 8.6% 10.2% 18.7% 40 36 33 12 14 135 9

31 I have a high level of respect for my organization's 

senior leaders. 40.2% 14.3% 25.9% 22.9% 10.7% 26.2% 36.9% 20 35 32 18 37 142 3

32 Senior leaders demonstrate support for Work-Life 

programs. 54.9% 22.3% 32.6% 21.6% 9.7% 13.8% 23.5% 29 40 31 13 19 132 13

33 *How satisfied are you with your involvement in 

decisions that affect your work?

41.2% 10.4% 30.8% 23.1% 24.9% 10.9% 35.7% 14 44 33 37 16 144 N/A

34 *How satisfied are you with the information you 

receive from management on what's going on in 

your organization?

44.1% 9.1% 35.0% 16.8% 21.9% 17.2% 39.1% 12 53 24 31 25 145 N/A

35 *How satisfied are you with the recognition you 

receive for doing a good job?

52.2% 13.3% 38.9% 21.8% 16.6% 9.4% 26.0% 19 58 31 24 13 145 N/A

36 *Considering everything, how satisfied are you 

with your job?

61.2% 18.7% 42.5% 19.3% 14.6% 4.9% 19.5% 25 61 28 22 7 143 N/A

37 Considering everything, how satisfied are you 

with your pay?

46.8% 9.5% 37.3% 18.4% 26.0% 8.8% 34.9% 13 53 27 39 13 145 N/A
Item Item Text

Percent

Positive

%

Strongly

Agree/ 

Very

Good/ 

Very

Satisfied

%

Agree/

Good/

Satisfied

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Disagree/

Poor/

Dissatisfied

%

Strongly

Disagree/

Very Poor/

Very

Dissatisfied

%

Percent

Negative

%

Strongly

Agree/

Very

Good/

Very

Satisfied

N

Agree/

Good/

Satisfied

N

Neither

Agree nor

Disagree/

Fair/

Neither

Satisfied

nor

Dissatisfied

N

Disagree/

Poor/

Dissatisfied

N

Strongly

Disagree/

Very Poor/

Very

Dissatisfied

N

Item

Response

Total**

N

Do Not

Know

N

38 *Considering everything, how satisfied are you 

with your organization?

54.7% 18.7% 36.0% 19.0% 15.2% 11.1% 26.3% 25 51 28 25 15 144 N/A
N % N %

Remain in the work unit and improve their performance 

over time 18 17.3% 18 15.2%

Remain in the work unit and continue to underperform 46 41.4% 42 39.7%

Leave the work unit - removed or transferred 15 13.3% 21 17.5%

Leave the work unit - quit 5 4.2% 6 6.6%

There are no poor performers in my work unit 25 23.7% 22 21.1%

109 100.0% 109 100.0%

Do Not Know 36 -- 26 --

145 100.0% 135 100.0%

Percentages are weighted to represent the Agency's population.

"Do Not Know" responses are not included in percentage calculations.

The rows above do not include results for any year when there were fewer than 4 completed surveys.

Source: 2020 OPM Federal Employee Viewpoint Survey

11. In my work unit poor performers usually:

2020 2019

Item Response Total

Total
Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 2020 1 *I am given a real opportunity to improve my skills in my organization. 66.6% 17.4% 16.1% 143 N/A

Agree-disagree 2020 2 I feel encouraged to come up with new and better ways of doing things. 63.5% 14.5% 22.0% 144 N/A

Agree-disagree 2020 3 My work gives me a feeling of personal accomplishment. 71.4% 9.9% 18.7% 145 N/A

Agree-disagree 2020 4 I know what is expected of me on the job. 75.9% 9.2% 14.9% 144 N/A

Agree-disagree 2020 5 *My workload is reasonable. 45.6% 11.9% 42.5% 143 0

Agree-disagree 2020 6 *My talents are used well in the workplace. 63.2% 12.7% 24.0% 141 0

Agree-disagree 2020 7 *I know how my work relates to the agency's goals. 74.8% 7.8% 17.4% 144 1

Agree-disagree 2020 8 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 49.4% 16.5% 34.1% 128 17

Agree-disagree 2020 9 *The people I work with cooperate to get the job done. 84.3% 6.3% 9.5% 145 N/A

Agree-disagree 2020 10 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 43.2% 28.9% 27.9% 125 20

Agree-disagree 2020 12 *In my work unit, differences in performance are recognized in a meaningful way. 47.4% 21.2% 31.4% 129 16

Agree-disagree 2020 13 *My work unit has the job-relevant knowledge and skills necessary to accomplish organizational goals.

86.3% 4.2% 9.4% 142 3

Agree-disagree 2020 14 Employees are recognized for providing high quality products and services. 62.4% 13.8% 23.8% 143 2

Agree-disagree 2020 15 Employees are protected from health and safety hazards on the job. 76.6% 11.1% 12.3% 140 5

Agree-disagree 2020 16 My agency is successful at accomplishing its mission. 78.6% 9.8% 11.6% 139 5

Agree-disagree 2020 17 *I recommend my organization as a good place to work. 66.5% 14.7% 18.8% 145 N/A

Agree-disagree 2020 18 *I believe the results of this survey will be used to make my agency a better place to work. 34.8% 22.1% 43.1% 134 11

Agree-disagree 2020 19 My supervisor supports my need to balance work and other life issues. 86.1% 5.8% 8.1% 145 0

Agree-disagree 2020 20 My supervisor is committed to a workforce representative of all segments of society. 78.9% 15.3% 5.8% 131 14

Agree-disagree 2020 21 Supervisors in my work unit support employee development. 81.1% 11.0% 7.9% 144 1

Agree-disagree 2020 22 My supervisor listens to what I have to say. 85.7% 8.6% 5.7% 145 N/A

Agree-disagree 2020 23 My supervisor treats me with respect. 90.0% 5.4% 4.7% 145 N/A

Agree-disagree 2020 24 I have trust and confidence in my supervisor. 80.5% 7.2% 12.3% 144 N/A
Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Good-poor 2020 25 Overall, how good a job do you feel is being done by your immediate supervisor? 85.0% 8.7% 6.2% 145 N/A

Agree-disagree 2020 26 In my organization, senior leaders generate high levels of motivation and commitment in the workforce.

38.5% 19.5% 42.0% 143 2

Agree-disagree 2020 27 My organization's senior leaders maintain high standards of honesty and integrity. 41.5% 20.8% 37.7% 132 10

Agree-disagree 2020 28 *Managers communicate the goals of the organization. 57.4% 17.1% 25.5% 144 0

Agree-disagree 2020 29 Managers promote communication among different work units (for example, about projects, goals, needed resources).

46.0% 19.7% 34.3% 139 5

Good-poor 2020 30 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?

56.4% 24.9% 18.7% 135 9

Agree-disagree 2020 31 I have a high level of respect for my organization's senior leaders. 40.2% 22.9% 36.9% 142 3

Agree-disagree 2020 32 Senior leaders demonstrate support for Work-Life programs. 54.9% 21.6% 23.5% 132 13

Satisfieddissatisfied2020 33 *How satisfied are you with your involvement in decisions that affect your work?

41.2% 23.1% 35.7% 144 N/A

Satisfieddissatisfied2020 34 *How satisfied are you with the information you receive from management on what's going on in your organization?

44.1% 16.8% 39.1% 145 N/A

Satisfieddissatisfied2020 35 *How satisfied are you with the recognition you receive for doing a good job?

52.2% 21.8% 26.0% 145 N/A

Satisfieddissatisfied2020 36 *Considering everything, how satisfied are you with your job?

61.2% 19.3% 19.5% 143 N/A

Satisfieddissatisfied2020 37 Considering everything, how satisfied are you with your pay?

46.8% 18.4% 34.9% 145 N/A

Satisfieddissatisfied2020 38 *Considering everything, how satisfied are you with your organization?

54.7% 19.0% 26.3% 144 N/A

Agree-disagree 2019 1 *I am given a real opportunity to improve my skills in my organization. 62.0% 16.1% 21.9% 139 N/A
Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 2019 2 I feel encouraged to come up with new and better ways of doing things. 55.8% 16.2% 27.9% 138 N/A

Agree-disagree 2019 3 My work gives me a feeling of personal accomplishment. 67.4% 15.5% 17.1% 139 N/A

Agree-disagree 2019 4 I know what is expected of me on the job. 70.3% 11.4% 18.2% 139 N/A

Agree-disagree 2019 5 *My workload is reasonable. 47.1% 15.0% 37.9% 140 0

Agree-disagree 2019 6 *My talents are used well in the workplace. 59.8% 8.2% 32.0% 139 0

Agree-disagree 2019 7 *I know how my work relates to the agency's goals. 77.1% 11.1% 11.8% 139 0

Agree-disagree 2019 8 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 64.2% 19.0% 16.7% 130 9

Agree-disagree 2019 9 *The people I work with cooperate to get the job done. 75.9% 12.2% 11.8% 138 N/A

Agree-disagree 2019 10 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 44.6% 29.6% 25.8% 129 7

Agree-disagree 2019 12 *In my work unit, differences in performance are recognized in a meaningful way. 43.0% 26.6% 30.4% 130 7

Agree-disagree 2019 13 *My work unit has the job-relevant knowledge and skills necessary to accomplish organizational goals.

90.1% 5.8% 4.0% 136 1

Agree-disagree 2019 14 Employees are recognized for providing high quality products and services. 51.0% 15.2% 33.8% 132 1

Agree-disagree 2019 15 Employees are protected from health and safety hazards on the job. 82.7% 9.5% 7.8% 136 1

Agree-disagree 2019 16 My agency is successful at accomplishing its mission. 81.0% 13.7% 5.3% 134 2

Agree-disagree 2019 17 *I recommend my organization as a good place to work. 68.3% 22.0% 9.7% 137 N/A

Agree-disagree 2019 18 *I believe the results of this survey will be used to make my agency a better place to work. 41.6% 16.9% 41.5% 130 7

Agree-disagree 2019 19 My supervisor supports my need to balance work and other life issues. 85.2% 4.7% 10.2% 136 0

Agree-disagree 2019 20 My supervisor is committed to a workforce representative of all segments of society. 73.3% 16.4% 10.4% 122 13

Agree-disagree 2019 21 Supervisors in my work unit support employee development. 72.7% 6.1% 21.2% 131 4

Agree-disagree 2019 22 My supervisor listens to what I have to say. 81.1% 6.0% 12.9% 135 N/A

Agree-disagree 2019 23 My supervisor treats me with respect. 83.4% 6.0% 10.5% 133 N/A

Agree-disagree 2019 24 I have trust and confidence in my supervisor. 70.0% 16.9% 13.1% 135 N/A

Good-poor 2019 25 Overall, how good a job do you feel is being done by your immediate supervisor? 72.9% 17.7% 9.4% 135 N/A
Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 2019 26 In my organization, senior leaders generate high levels of motivation and commitment in the workforce.

40.2% 15.2% 44.6% 133 2

Agree-disagree 2019 27 My organization's senior leaders maintain high standards of honesty and integrity. 50.4% 22.6% 27.0% 122 12

Agree-disagree 2019 28 *Managers communicate the goals of the organization. 60.6% 14.7% 24.7% 135 1

Agree-disagree 2019 29 Managers promote communication among different work units (for example, about projects, goals, needed resources).

55.5% 14.1% 30.4% 129 3

Good-poor 2019 30 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?

57.7% 17.2% 25.2% 128 8

Agree-disagree 2019 31 I have a high level of respect for my organization's senior leaders. 42.6% 23.6% 33.7% 136 0

Agree-disagree 2019 32 Senior leaders demonstrate support for Work-Life programs. 59.8% 18.9% 21.3% 127 9

Satisfieddissatisfied2019 33 *How satisfied are you with your involvement in decisions that affect your work?

47.5% 16.2% 36.3% 135 N/A

Satisfieddissatisfied2019 34 *How satisfied are you with the information you receive from management on what's going on in your organization?

46.9% 12.5% 40.6% 133 N/A

Satisfieddissatisfied2019 35 *How satisfied are you with the recognition you receive for doing a good job?

46.0% 25.4% 28.6% 134 N/A

Satisfieddissatisfied2019 36 *Considering everything, how satisfied are you with your job?

64.5% 15.5% 20.0% 135 N/A

Satisfieddissatisfied2019 37 Considering everything, how satisfied are you with your pay?

41.0% 20.2% 38.9% 135 N/A

Satisfieddissatisfied2019 38 *Considering everything, how satisfied are you with your organization?

60.0% 15.9% 24.1% 133 N/A

Agree-disagree 2018 1 *I am given a real opportunity to improve my skills in my organization. 71.3% 15.3% 13.4% 162 N/A

Agree-disagree 2018 2 I feel encouraged to come up with new and better ways of doing things. 69.9% 15.9% 14.2% 159 N/A
Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 2018 3 My work gives me a feeling of personal accomplishment. 82.0% 11.6% 6.4% 162 N/A

Agree-disagree 2018 4 I know what is expected of me on the job. 79.2% 12.4% 8.4% 162 N/A

Agree-disagree 2018 5 *My workload is reasonable. 52.6% 13.7% 33.7% 162 0

Agree-disagree 2018 6 *My talents are used well in the workplace. 69.0% 9.7% 21.4% 161 1

Agree-disagree 2018 7 *I know how my work relates to the agency's goals. 85.6% 7.8% 6.6% 162 0

Agree-disagree 2018 8 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 68.6% 17.5% 13.9% 154 9

Agree-disagree 2018 9 *The people I work with cooperate to get the job done. 79.1% 12.8% 8.0% 163 N/A

Agree-disagree 2018 10 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 49.0% 25.0% 26.0% 143 19

Agree-disagree 2018 12 *In my work unit, differences in performance are recognized in a meaningful way. 40.8% 29.9% 29.3% 154 9

Agree-disagree 2018 13 *My work unit has the job-relevant knowledge and skills necessary to accomplish organizational goals.

85.1% 9.4% 5.5% 162 1

Agree-disagree 2018 14 Employees are recognized for providing high quality products and services. 59.7% 20.1% 20.2% 157 6

Agree-disagree 2018 15 Employees are protected from health and safety hazards on the job. 86.8% 9.1% 4.0% 157 3

Agree-disagree 2018 16 My agency is successful at accomplishing its mission. 91.1% 5.4% 3.5% 159 2

Agree-disagree 2018 17 *I recommend my organization as a good place to work. 82.4% 9.3% 8.3% 160 N/A

Agree-disagree 2018 18 *I believe the results of this survey will be used to make my agency a better place to work. 59.5% 19.0% 21.5% 151 9

Agree-disagree 2018 19 My supervisor supports my need to balance work and other life issues. 84.6% 8.4% 7.0% 159 0

Agree-disagree 2018 20 My supervisor is committed to a workforce representative of all segments of society. 71.0% 22.4% 6.6% 144 14

Agree-disagree 2018 21 Supervisors in my work unit support employee development. 76.4% 11.7% 11.9% 155 4

Agree-disagree 2018 22 My supervisor listens to what I have to say. 84.3% 8.1% 7.6% 159 N/A

Agree-disagree 2018 23 My supervisor treats me with respect. 86.9% 7.7% 5.4% 159 N/A

Agree-disagree 2018 24 I have trust and confidence in my supervisor. 74.3% 14.8% 10.9% 158 N/A

Good-poor 2018 25 Overall, how good a job do you feel is being done by your immediate supervisor? 78.0% 13.3% 8.7% 158 N/A
Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 2018 26 In my organization, senior leaders generate high levels of motivation and commitment in the workforce.

49.5% 23.7% 26.8% 157 1

Agree-disagree 2018 27 My organization's senior leaders maintain high standards of honesty and integrity. 59.0% 26.0% 15.1% 144 14

Agree-disagree 2018 28 *Managers communicate the goals of the organization. 73.9% 8.5% 17.6% 156 0

Agree-disagree 2018 29 Managers promote communication among different work units (for example, about projects, goals, needed resources).

64.9% 15.2% 20.0% 151 6

Good-poor 2018 30 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?

70.6% 13.0% 16.5% 151 7

Agree-disagree 2018 31 I have a high level of respect for my organization's senior leaders. 60.2% 22.5% 17.4% 154 3

Agree-disagree 2018 32 Senior leaders demonstrate support for Work-Life programs. 69.3% 16.7% 14.0% 144 14

Satisfieddissatisfied2018 33 *How satisfied are you with your involvement in decisions that affect your work?

63.8% 16.6% 19.6% 158 N/A

Satisfieddissatisfied2018 34 *How satisfied are you with the information you receive from management on what's going on in your organization?

64.9% 17.8% 17.2% 157 N/A

Satisfieddissatisfied2018 35 *How satisfied are you with the recognition you receive for doing a good job?

53.8% 22.3% 24.0% 157 N/A

Satisfieddissatisfied2018 36 *Considering everything, how satisfied are you with your job?

72.8% 14.9% 12.3% 158 N/A

Satisfieddissatisfied2018 37 Considering everything, how satisfied are you with your pay?

37.2% 23.2% 39.6% 158 N/A

Satisfieddissatisfied2018 38 *Considering everything, how satisfied are you with your organization?

71.7% 16.9% 11.5% 157 N/A

Agree-disagree 2017 1 *I am given a real opportunity to improve my skills in my organization. 83.4% 7.3% 9.3% 216 N/A

Agree-disagree 2017 2 I feel encouraged to come up with new and better ways of doing things. 70.7% 12.6% 16.7% 216 N/A
Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 2017 3 My work gives me a feeling of personal accomplishment. 81.3% 8.7% 10.0% 216 N/A

Agree-disagree 2017 4 I know what is expected of me on the job. 83.6% 7.9% 8.5% 216 N/A

Agree-disagree 2017 5 *My workload is reasonable. 52.5% 17.4% 30.1% 216 0

Agree-disagree 2017 6 *My talents are used well in the workplace. 64.8% 18.1% 17.1% 214 0

Agree-disagree 2017 7 *I know how my work relates to the agency's goals and priorities. 90.8% 3.3% 5.9% 214 0

Agree-disagree 2017 8 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 77.0% 13.4% 9.6% 201 15

Agree-disagree 2017 9 *The people I work with cooperate to get the job done. 79.8% 11.9% 8.4% 216 N/A

Agree-disagree 2017 10 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 41.8% 33.0% 25.3% 197 19

Agree-disagree 2017 12 *In my work unit, differences in performance are recognized in a meaningful way. 40.7% 29.5% 29.8% 204 10

Agree-disagree 2017 13 *The workforce has the job-relevant knowledge and skills necessary to accomplish organizational goals.

85.5% 9.2% 5.3% 213 2

Agree-disagree 2017 14 Employees are recognized for providing high quality products and services. 68.5% 16.3% 15.2% 208 4

Agree-disagree 2017 15 Employees are protected from health and safety hazards on the job. 90.6% 5.8% 3.5% 214 1

Agree-disagree 2017 16 My agency is successful at accomplishing its mission. 93.5% 3.4% 3.1% 210 3

Agree-disagree 2017 17 *I recommend my organization as a good place to work. 86.5% 7.0% 6.5% 215 N/A

Agree-disagree 2017 18 *I believe the results of this survey will be used to make my agency a better place to work. 62.6% 15.4% 22.0% 201 14

Agree-disagree 2017 19 My supervisor supports my need to balance work and other life issues. 86.7% 6.8% 6.5% 215 0

Agree-disagree 2017 20 My supervisor is committed to a workforce representative of all segments of society. 74.6% 19.2% 6.2% 200 15

Agree-disagree 2017 21 Supervisors in my work unit support employee development. 81.6% 9.8% 8.5% 212 1

Agree-disagree 2017 22 My supervisor listens to what I have to say. 83.6% 8.5% 7.9% 215 N/A

Agree-disagree 2017 23 My supervisor treats me with respect. 85.1% 7.6% 7.3% 215 N/A

Agree-disagree 2017 24 I have trust and confidence in my supervisor. 76.6% 12.4% 11.0% 215 N/A

Good-poor 2017 25 Overall, how good a job do you feel is being done by your immediate supervisor? 79.9% 12.6% 7.5% 214 N/A
Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 2017 26 In my organization, senior leaders generate high levels of motivation and commitment in the workforce.

58.1% 20.1% 21.9% 210 5

Agree-disagree 2017 27 My organization's senior leaders maintain high standards of honesty and integrity. 71.3% 16.5% 12.2% 206 9

Agree-disagree 2017 28 *Managers communicate the goals and priorities of the organization. 71.5% 12.8% 15.7% 213 2

Agree-disagree 2017 29 Managers promote communication among different work units (for example, about projects, goals, needed resources).

71.7% 11.9% 16.4% 209 5

Good-poor 2017 30 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?

67.4% 18.7% 13.9% 209 5

Agree-disagree 2017 31 I have a high level of respect for my organization's senior leaders. 64.6% 21.7% 13.7% 208 7

Agree-disagree 2017 32 Senior leaders demonstrate support for Work-Life programs. 74.9% 13.9% 11.1% 209 5

Satisfieddissatisfied2017 33 *How satisfied are you with your involvement in decisions that affect your work?

67.1% 13.9% 19.0% 212 N/A

Satisfieddissatisfied2017 34 *How satisfied are you with the information you receive from management on what's going on in your organization?

65.4% 17.2% 17.4% 214 N/A

Satisfieddissatisfied2017 35 *How satisfied are you with the recognition you receive for doing a good job?

63.8% 18.2% 18.0% 213 N/A

Satisfieddissatisfied2017 36 *Considering everything, how satisfied are you with your job?

74.9% 11.8% 13.3% 213 N/A

Satisfieddissatisfied2017 37 Considering everything, how satisfied are you with your pay?

45.8% 18.9% 35.3% 212 N/A

Satisfieddissatisfied2017 38 *Considering everything, how satisfied are you with your organization?

77.9% 12.3% 9.8% 215 N/A

Agree-disagree 2016 1 *I am given a real opportunity to improve my skills in my organization. 85.9% 6.1% 8.0% 191 N/A

Agree-disagree 2016 2 I feel encouraged to come up with new and better ways of doing things. 79.7% 9.7% 10.5% 189 N/A
Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 2016 3 My work gives me a feeling of personal accomplishment. 85.5% 9.0% 5.5% 188 N/A

Agree-disagree 2016 4 I know what is expected of me on the job. 82.7% 10.3% 6.9% 187 N/A

Agree-disagree 2016 5 *My workload is reasonable. 57.7% 13.4% 28.9% 191 0

Agree-disagree 2016 6 *My talents are used well in the workplace. 75.2% 11.0% 13.8% 187 0

Agree-disagree 2016 7 *I know how my work relates to the agency's goals and priorities. 90.7% 5.0% 4.3% 190 0

Agree-disagree 2016 8 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 77.5% 15.0% 7.6% 180 11

Agree-disagree 2016 9 *The people I work with cooperate to get the job done. 86.9% 6.6% 6.5% 190 N/A

Agree-disagree 2016 10 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 49.1% 25.8% 25.0% 172 18

Agree-disagree 2016 12 *In my work unit, differences in performance are recognized in a meaningful way. 45.1% 27.8% 27.1% 180 10

Agree-disagree 2016 13 *The workforce has the job-relevant knowledge and skills necessary to accomplish organizational goals.

85.8% 8.0% 6.2% 187 2

Agree-disagree 2016 14 Employees are recognized for providing high quality products and services. 77.0% 13.0% 10.0% 187 2

Agree-disagree 2016 15 Employees are protected from health and safety hazards on the job. 92.8% 3.5% 3.7% 186 4

Agree-disagree 2016 16 My agency is successful at accomplishing its mission. 93.1% 4.2% 2.8% 190 0

Agree-disagree 2016 17 *I recommend my organization as a good place to work. 89.8% 6.3% 3.8% 190 N/A

Agree-disagree 2016 18 *I believe the results of this survey will be used to make my agency a better place to work. 72.8% 14.2% 13.1% 181 8

Agree-disagree 2016 19 My supervisor supports my need to balance work and other life issues. 88.5% 7.2% 4.3% 189 1

Agree-disagree 2016 20 My supervisor is committed to a workforce representative of all segments of society. 81.6% 12.5% 5.9% 172 18

Agree-disagree 2016 21 Supervisors in my work unit support employee development. 85.2% 10.0% 4.8% 188 2

Agree-disagree 2016 22 My supervisor listens to what I have to say. 88.3% 4.9% 6.7% 190 N/A

Agree-disagree 2016 23 My supervisor treats me with respect. 89.0% 5.3% 5.7% 190 N/A

Agree-disagree 2016 24 I have trust and confidence in my supervisor. 83.0% 7.8% 9.3% 190 N/A

Good-poor 2016 25 Overall, how good a job do you feel is being done by your immediate supervisor? 81.9% 10.8% 7.3% 190 N/A
Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 2016 26 In my organization, senior leaders generate high levels of motivation and commitment in the workforce.

75.0% 13.0% 12.0% 190 0

Agree-disagree 2016 27 My organization's senior leaders maintain high standards of honesty and integrity. 82.1% 13.5% 4.4% 185 3

Agree-disagree 2016 28 *Managers communicate the goals and priorities of the organization. 86.0% 7.2% 6.7% 188 2

Agree-disagree 2016 29 Managers promote communication among different work units (for example, about projects, goals, needed resources).

80.7% 8.2% 11.1% 186 1

Good-poor 2016 30 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?

81.5% 11.1% 7.5% 183 7

Agree-disagree 2016 31 I have a high level of respect for my organization's senior leaders. 79.3% 12.5% 8.2% 190 0

Agree-disagree 2016 32 Senior leaders demonstrate support for Work-Life programs. 81.7% 11.8% 6.5% 184 5

Satisfieddissatisfied2016 33 *How satisfied are you with your involvement in decisions that affect your work?

70.0% 16.0% 14.0% 190 N/A

Satisfieddissatisfied2016 34 *How satisfied are you with the information you receive from management on what's going on in your organization?

79.8% 9.4% 10.7% 190 N/A

Satisfieddissatisfied2016 35 *How satisfied are you with the recognition you receive for doing a good job?

65.9% 15.9% 18.1% 189 N/A

Satisfieddissatisfied2016 36 *Considering everything, how satisfied are you with your job?

81.6% 8.8% 9.6% 190 N/A

Satisfieddissatisfied2016 37 Considering everything, how satisfied are you with your pay?

48.2% 12.5% 39.2% 190 N/A

Satisfieddissatisfied2016 38 *Considering everything, how satisfied are you with your organization?

83.3% 9.4% 7.3% 190 N/A

Agree-disagree 2015 1 *I am given a real opportunity to improve my skills in my organization. 86.0% 9.8% 4.3% 148 N/A

Agree-disagree 2015 2 I feel encouraged to come up with new and better ways of doing things. 80.6% 8.5% 10.9% 147 N/A
Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 2015 3 My work gives me a feeling of personal accomplishment. 87.2% 7.1% 5.7% 148 N/A

Agree-disagree 2015 4 I know what is expected of me on the job. 84.8% 7.8% 7.4% 148 N/A

Agree-disagree 2015 5 *My workload is reasonable. 55.7% 19.9% 24.4% 147 1

Agree-disagree 2015 6 *My talents are used well in the workplace. 68.6% 16.0% 15.4% 144 1

Agree-disagree 2015 7 *I know how my work relates to the agency's goals and priorities. 91.1% 4.6% 4.3% 144 1

Agree-disagree 2015 8 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 78.5% 15.0% 6.5% 133 14

Agree-disagree 2015 9 *The people I work with cooperate to get the job done. 79.1% 12.3% 8.6% 148 N/A

Agree-disagree 2015 10 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 55.2% 25.8% 19.0% 129 18

Agree-disagree 2015 12 *In my work unit, differences in performance are recognized in a meaningful way. 46.1% 30.2% 23.7% 139 8

Agree-disagree 2015 13 *The workforce has the job-relevant knowledge and skills necessary to accomplish organizational goals.

92.2% 5.1% 2.7% 144 2

Agree-disagree 2015 14 Employees are recognized for providing high quality products and services. 75.5% 13.7% 10.8% 143 4

Agree-disagree 2015 15 Employees are protected from health and safety hazards on the job. 95.6% 3.9% 0.5% 144 4

Agree-disagree 2015 16 My agency is successful at accomplishing its mission. 95.4% 4.6% 0.0% 147 1

Agree-disagree 2015 17 *I recommend my organization as a good place to work. 89.9% 8.1% 1.9% 147 N/A

Agree-disagree 2015 18 *I believe the results of this survey will be used to make my agency a better place to work. 66.9% 20.3% 12.8% 138 10

Agree-disagree 2015 19 My supervisor supports my need to balance work and other life issues. 92.5% 4.2% 3.3% 145 2

Agree-disagree 2015 20 My supervisor is committed to a workforce representative of all segments of society. 80.3% 19.7% 0.0% 136 11

Agree-disagree 2015 21 Supervisors in my work unit support employee development. 87.5% 9.4% 3.1% 146 2

Agree-disagree 2015 22 My supervisor listens to what I have to say. 86.1% 7.5% 6.4% 148 N/A

Agree-disagree 2015 23 My supervisor treats me with respect. 89.7% 7.1% 3.2% 148 N/A

Agree-disagree 2015 24 I have trust and confidence in my supervisor. 78.4% 15.5% 6.2% 148 N/A

Good-poor 2015 25 Overall, how good a job do you feel is being done by your immediate supervisor? 81.0% 16.9% 2.0% 147 N/A
Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 2015 26 In my organization, senior leaders generate high levels of motivation and commitment in the workforce.

67.9% 17.9% 14.2% 146 1

Agree-disagree 2015 27 My organization's senior leaders maintain high standards of honesty and integrity. 73.4% 19.8% 6.8% 138 7

Agree-disagree 2015 28 *Managers communicate the goals and priorities of the organization. 84.6% 11.0% 4.4% 144 2

Agree-disagree 2015 29 Managers promote communication among different work units (for example, about projects, goals, needed resources).

79.4% 9.5% 11.1% 145 3

Good-poor 2015 30 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?

77.3% 16.6% 6.1% 143 5

Agree-disagree 2015 31 I have a high level of respect for my organization's senior leaders. 75.9% 18.3% 5.7% 147 1

Agree-disagree 2015 32 Senior leaders demonstrate support for Work-Life programs. 85.5% 10.6% 3.9% 142 6

Satisfieddissatisfied2015 33 *How satisfied are you with your involvement in decisions that affect your work?

71.2% 14.8% 14.0% 148 N/A

Satisfieddissatisfied2015 34 *How satisfied are you with the information you receive from management on what's going on in your organization?

76.5% 15.5% 8.0% 148 N/A

Satisfieddissatisfied2015 35 *How satisfied are you with the recognition you receive for doing a good job?

65.3% 16.4% 18.2% 147 N/A

Satisfieddissatisfied2015 36 *Considering everything, how satisfied are you with your job?

83.3% 8.1% 8.6% 148 N/A

Satisfieddissatisfied2015 37 Considering everything, how satisfied are you with your pay?

42.2% 19.5% 38.2% 148 N/A

Satisfieddissatisfied2015 38 *Considering everything, how satisfied are you with your organization?

85.6% 11.3% 3.1% 148 N/A

Agree-disagree 2014 1 *I am given a real opportunity to improve my skills in my organization. 73.9% 14.2% 11.9% 157 N/A

Agree-disagree 2014 2 I feel encouraged to come up with new and better ways of doing things. 70.6% 12.3% 17.1% 155 N/A
Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 2014 3 My work gives me a feeling of personal accomplishment. 78.0% 12.4% 9.6% 157 N/A

Agree-disagree 2014 4 I know what is expected of me on the job. 81.1% 11.0% 7.9% 155 N/A

Agree-disagree 2014 5 *My workload is reasonable. 50.0% 17.3% 32.6% 155 0

Agree-disagree 2014 6 *My talents are used well in the workplace. 58.8% 16.1% 25.0% 146 0

Agree-disagree 2014 7 *I know how my work relates to the agency's goals and priorities. 89.4% 6.1% 4.5% 156 0

Agree-disagree 2014 8 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 69.4% 19.3% 11.3% 145 11

Agree-disagree 2014 9 *The people I work with cooperate to get the job done. 79.7% 10.0% 10.4% 157 N/A

Agree-disagree 2014 10 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 43.5% 24.1% 32.3% 139 17

Agree-disagree 2014 12 *In my work unit, differences in performance are recognized in a meaningful way. 41.6% 29.9% 28.5% 147 10

Agree-disagree 2014 13 *The workforce has the job-relevant knowledge and skills necessary to accomplish organizational goals.

83.1% 9.3% 7.6% 153 2

Agree-disagree 2014 14 Employees are recognized for providing high quality products and services. 65.1% 19.3% 15.6% 154 0

Agree-disagree 2014 15 Employees are protected from health and safety hazards on the job. 93.6% 5.4% 1.1% 153 1

Agree-disagree 2014 16 My agency is successful at accomplishing its mission. 91.3% 5.3% 3.4% 155 0

Agree-disagree 2014 17 *I recommend my organization as a good place to work. 78.9% 14.3% 6.9% 154 N/A

Agree-disagree 2014 18 *I believe the results of this survey will be used to make my agency a better place to work. 58.1% 19.1% 22.8% 148 6

Agree-disagree 2014 19 My supervisor supports my need to balance work and other life issues. 90.6% 3.5% 6.0% 152 2

Agree-disagree 2014 20 My supervisor is committed to a workforce representative of all segments of society. 82.9% 11.8% 5.3% 134 20

Agree-disagree 2014 21 Supervisors in my work unit support employee development. 79.3% 12.3% 8.5% 152 2

Agree-disagree 2014 22 My supervisor listens to what I have to say. 87.2% 6.0% 6.8% 153 N/A

Agree-disagree 2014 23 My supervisor treats me with respect. 89.2% 2.6% 8.2% 153 N/A

Agree-disagree 2014 24 I have trust and confidence in my supervisor. 79.7% 6.5% 13.8% 153 N/A

Good-poor 2014 25 Overall, how good a job do you feel is being done by your immediate supervisor? 80.6% 8.2% 11.2% 153 N/A
Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 2014 26 In my organization, senior leaders generate high levels of motivation and commitment in the workforce.

63.8% 18.4% 17.8% 150 3

Agree-disagree 2014 27 My organization's senior leaders maintain high standards of honesty and integrity. 71.9% 16.0% 12.1% 144 9

Agree-disagree 2014 28 *Managers communicate the goals and priorities of the organization. 73.9% 18.9% 7.2% 150 2

Agree-disagree 2014 29 Managers promote communication among different work units (for example, about projects, goals, needed resources).

69.6% 12.2% 18.1% 149 3

Good-poor 2014 30 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?

77.4% 11.0% 11.6% 137 14

Agree-disagree 2014 31 I have a high level of respect for my organization's senior leaders. 68.1% 21.5% 10.4% 152 0

Agree-disagree 2014 32 Senior leaders demonstrate support for Work-Life programs. 83.6% 11.6% 4.9% 148 3

Satisfieddissatisfied2014 33 *How satisfied are you with your involvement in decisions that affect your work?

61.5% 22.1% 16.4% 151 N/A

Satisfieddissatisfied2014 34 *How satisfied are you with the information you receive from management on what's going on in your organization?

70.2% 21.4% 8.4% 151 N/A

Satisfieddissatisfied2014 35 *How satisfied are you with the recognition you receive for doing a good job?

56.1% 23.7% 20.2% 151 N/A

Satisfieddissatisfied2014 36 *Considering everything, how satisfied are you with your job?

71.6% 17.3% 11.1% 152 N/A

Satisfieddissatisfied2014 37 Considering everything, how satisfied are you with your pay?

39.0% 17.4% 43.6% 150 N/A

Satisfieddissatisfied2014 38 *Considering everything, how satisfied are you with your organization?

73.1% 16.8% 10.1% 152 N/A

Agree-disagree 2013 1 *I am given a real opportunity to improve my skills in my organization. 73.9% 14.3% 11.7% 166 N/A

Agree-disagree 2013 2 I feel encouraged to come up with new and better ways of doing things. 65.3% 18.1% 16.6% 163 N/A
Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 2013 3 My work gives me a feeling of personal accomplishment. 78.9% 12.1% 9.0% 165 N/A

Agree-disagree 2013 4 I know what is expected of me on the job. 81.2% 10.9% 7.9% 166 N/A

Agree-disagree 2013 5 *My workload is reasonable. 51.7% 21.3% 27.0% 165 0

Agree-disagree 2013 6 *My talents are used well in the workplace. 62.3% 16.8% 20.8% 163 0

Agree-disagree 2013 7 *I know how my work relates to the agency's goals and priorities. 84.4% 11.2% 4.5% 164 1

Agree-disagree 2013 8 *I can disclose a suspected violation of any law, rule or regulation without fear of reprisal. 70.6% 18.8% 10.6% 154 12

Agree-disagree 2013 9 *The people I work with cooperate to get the job done. 76.2% 14.2% 9.6% 165 N/A

Agree-disagree 2013 10 In my work unit, steps are taken to deal with a poor performer who cannot or will not improve. 47.0% 29.3% 23.8% 147 18

Agree-disagree 2013 12 *In my work unit, differences in performance are recognized in a meaningful way. 40.9% 32.6% 26.6% 160 6

Agree-disagree 2013 13 *The workforce has the job-relevant knowledge and skills necessary to accomplish organizational goals.

81.4% 16.3% 2.2% 164 1

Agree-disagree 2013 14 Employees are recognized for providing high quality products and services. 58.7% 24.0% 17.3% 161 3

Agree-disagree 2013 15 Employees are protected from health and safety hazards on the job. 94.1% 5.9% 0.0% 161 3

Agree-disagree 2013 16 My agency is successful at accomplishing its mission. 90.2% 7.6% 2.2% 164 0

Agree-disagree 2013 17 *I recommend my organization as a good place to work. 74.4% 15.3% 10.4% 162 N/A

Agree-disagree 2013 18 *I believe the results of this survey will be used to make my agency a better place to work. 54.8% 25.2% 19.9% 157 7

Agree-disagree 2013 19 My supervisor supports my need to balance work and other life issues. 85.6% 8.1% 6.3% 164 0

Agree-disagree 2013 20 My supervisor is committed to a workforce representative of all segments of society. 80.8% 15.8% 3.4% 151 12

Agree-disagree 2013 21 Supervisors in my work unit support employee development. 78.7% 12.4% 8.8% 163 1

Agree-disagree 2013 22 My supervisor listens to what I have to say. 88.0% 6.4% 5.6% 164 N/A

Agree-disagree 2013 23 My supervisor treats me with respect. 89.2% 6.3% 4.6% 164 N/A

Agree-disagree 2013 24 I have trust and confidence in my supervisor. 83.0% 9.2% 7.8% 164 N/A

Good-poor 2013 25 Overall, how good a job do you feel is being done by your immediate supervisor? 85.2% 9.2% 5.7% 164 N/A
Response

Type Year Item Item Text

Percent

Positive

%

Neither

Agree nor

Disagree/

Fair/ Neither

Satisfied nor

Dissatisfied

%

Percent

Negative

%

Item

Response

Total**

N

Do Not

Know

N

Agree-disagree 2013 26 In my organization, senior leaders generate high levels of motivation and commitment in the workforce.

54.7% 25.3% 19.9% 161 3

Agree-disagree 2013 27 My organization's senior leaders maintain high standards of honesty and integrity. 69.0% 19.6% 11.4% 156 7

Agree-disagree 2013 28 *Managers communicate the goals and priorities of the organization. 80.4% 12.9% 6.7% 162 2

Agree-disagree 2013 29 Managers promote communication among different work units (for example, about projects, goals, needed resources).

70.0% 16.6% 13.4% 164 0

Good-poor 2013 30 Overall, how good a job do you feel is being done by the manager directly above your immediate supervisor?

64.9% 20.4% 14.7% 159 5

Agree-disagree 2013 31 I have a high level of respect for my organization's senior leaders. 66.3% 21.9% 11.8% 164 0

Agree-disagree 2013 32 Senior leaders demonstrate support for Work-Life programs. 78.7% 15.8% 5.5% 161 3

Satisfieddissatisfied2013 33 *How satisfied are you with your involvement in decisions that affect your work?

59.5% 21.1% 19.4% 163 N/A

Satisfieddissatisfied2013 34 *How satisfied are you with the information you receive from management on what's going on in your organization?

65.4% 21.5% 13.1% 163 N/A

Satisfieddissatisfied2013 35 *How satisfied are you with the recognition you receive for doing a good job?

55.3% 24.1% 20.6% 162 N/A

Satisfieddissatisfied2013 36 *Considering everything, how satisfied are you with your job?

70.5% 18.5% 11.0% 164 N/A

Satisfieddissatisfied2013 37 Considering everything, how satisfied are you with your pay?

39.4% 21.5% 39.1% 162 N/A

Satisfieddissatisfied2013 38 *Considering everything, how satisfied are you with your organization?

70.8% 16.9% 12.3% 164 N/A

* AES prescribed items as of 2017 (5 CFR Part 250, Subpart C)
COVID-19 Pandemic: Background

N %

100% of my work time 2 2.0%

At least 75% but less than 100% 3 2.1%

At least 50% but less than 75% 2 1.4%

At least 25% but less than 50% 7 5.2%

Less than 25% 33 23.7%

I have not been physically present at my agency worksite during the 

pandemic 95 65.5%

Total 142 100.0%

N %

Leave under the Emergency Paid Sick Leave Act (part of the Families First 

Coronavirus Response Act) 1 0.9%

Annual leave 45 32.0%

Sick leave 30 22.2%

Weather and safety leave 0 0.0%

Administrative leave 17 12.1%

Other paid leave (e.g., comp time, credit hours) 27 19.2%

Unpaid leave (e.g., LWOP) 1 0.9%

I have not used leave because of the pandemic 86 59.1%

When responding to questions 39 through 57, respondents were asked to think of their experiences during the 

COVID-19 pandemic (for much of the Federal government, pandemic responses began in March 2020), unless 

otherwise instructed.

39. During the COVID-19 pandemic, on average what percentage of your work time have you been physically 

present at your agency worksite (including headquarters, bureau, field offices, etc.)? 

2020

41. What type(s) of leave have you used because of the pandemic? (Mark all that apply) 

2020
Total (percents will add to more than 100% because respondents could 

choose more than one response option) 143 --

N %

100% of my work time 1 2.4%

At least 75% but less than 100% 1 1.6%

At least 50% but less than 75% 2 4.4%

At least 25% but less than 50% 4 5.7%

Less than 25% 47 86.0%

Total 55 100.0%

N %

I began an alternative work schedule 16 11.5%

I ended my usual alternative work schedule 5 3.6%

No change because of the pandemic 123 85.0%

Total 144 100.0%

If the response to item 41 was "I have not used leave because of the pandemic", item 41a was skipped.

41a. During the COVID-19 pandemic, what percentage of your total work time have you used leave because of 

the pandemic? 

2020

42. How have you changed your participation in alternative work schedules (AWS) because of the COVID-19 

pandemic? Examples of AWS include compressed work and flexible work schedule. 

2020

Percentages are weighted to represent the Agency's population.

Source: 2020 OPM Federal Employee Viewpoint Survey
COVID-19 Pandemic: Telework

N % N % N %

I telework every work day 2 1.3% 133 91.4% 124 85.0%

I telework 3 or 4 days per week 0 0.0% 4 3.3% 7 5.5%

I telework 1 or 2 days per week 55 36.9% 3 2.8% 4 2.6%

I telework, but only about 1 or 2 days per month 19 13.0% 0 0.0% 2 1.2%

I telework very infrequently, on an unscheduled or short-term basis 35 23.7% 1 0.7% 0 0.0%

I do not telework because I have to be physically present on the job (e.g., law 

enforcement officers, TSA agent, border patrol agent, security personnel) 3 2.6% 0 0.0% 1 0.8%

I do not telework because of technical issues (e.g., connectivity, inadequate 

equipment) that prevent me from teleworking 1 0.8% 0 0.0% 1 0.7%

I do not telework because I did not receive approval to do so, even though I 

have the kind of job where I can telework 3 2.8% 2 1.8% 2 2.0%

I do not telework because I choose not to telework 26 18.9% 0 0.0% 3 2.1%

Total 144 100.0% 143 100.0% 144 100.0%

Telework Trends

N % N % N %

I telework every work day 2 1.3% 1 0.7% 1 0.7%

40. Please select the response that BEST describes your teleworking schedule (1) BEFORE the COVID-19 pandemic, (2) DURING the PEAK of the pandemic, and (3) AS OF the date you 

responded to this survey. 

BEFORE the COVID-19 pandemic

DURING the PEAK of the

pandemic 

AS OF the date you responded

to this survey 

2020 2020 2020

40. Please select the response that BEST describes your teleworking schedule . 

2020

(BEFORE the COVID-19

pandemic) 2019 2018
I telework 3 or 4 days per week 0 0.0% 1 0.6% 0 0.0%

I telework 1 or 2 days per week 55 36.9% 47 35.0% 60 36.3%

I telework, but only about 1 or 2 days per month 19 13.0% 24 17.7% 21 14.2%

I telework very infrequently, on an unscheduled or short-term basis 35 23.7% 45 33.1% 55 34.8%

I do not telework because I have to be physically present on the job (e.g., law 

enforcement officers, TSA agent, border patrol agent, security personnel) 3 2.6% 2 2.5% 0 0.0%

I do not telework because of technical issues (e.g., connectivity, inadequate 

equipment) that prevent me from teleworking 1 0.8% 1 0.7% 3 2.3%

I do not telework because I did not receive approval to do so, even though I 

have the kind of job where I can telework 3 2.8% 1 0.7% 1 0.9%

I do not telework because I choose not to telework 26 18.9% 12 9.0% 15 10.8%

Total 144 100.0% 134 100.0% 156 100.0%

The rows above do not include results for any year when there were fewer than 4 completed surveys.

Source: 2020 OPM Federal Employee Viewpoint Survey

Percentages are weighted to represent the Agency's population.

Trending for the Telework (Q40) question is based on the "BEFORE the COVID-19 pandemic" responses.
COVID-19 Pandemic: Employee Supports

N % N % N %

43A. Expanded telework 129 89.9% 3 2.6% 11 7.5%

43B. Expanded work schedule flexibilities 83 58.2% 6 4.9% 52 36.9%

43C. Expanded leave policies 41 28.7% 18 12.7% 84 58.6%

43D. More information on available leave policies 48 32.9% 21 15.2% 72 51.8%

43E. Expanded mental health resources (e.g., assistance with stress of COVID19) 15 10.4% 20 14.0% 106 75.6%

43F. Expanded physical health resources (e.g., temperature checks, COVID-19 

illness testing) at my agency worksite 50 35.9% 10 7.2% 83 56.9%

43G. Timely communication about possible COVID-19 illness at my agency 

worksite 41 29.2% 60 42.1% 42 28.7%

43H. Protection of employees at higher risk for severe illness from COVID-19 

exposure 55 39.8% 29 20.2% 58 40.0%

43I. Limited access to my agency worksite buildings/facilities (e.g., closures, 

limits on activities with external visitors/groups) 64 45.7% 11 7.8% 68 46.6%

43J. Social distancing (e.g., limits on group size, reduced access to common 

areas) in my agency worksite 63 45.6% 8 5.9% 71 48.5%

43K. Rearranged workspaces to maximize social distancing 26 18.7% 17 12.7% 98 68.5%

43L. Encouraged use of personal protective equipment (PPE) or other safety 

equipment in my agency worksite 59 43.4% 12 8.7% 71 47.9%

43M. Cleaning and sanitizing supplies available to reduce risk of illness in my 

agency worksite 57 41.6% 13 9.1% 72 49.3%

43N. Training for all employees on health and safety protocols 38 27.2% 36 26.2% 69 46.6%

Percentages are weighted to represent the Agency's population.

Source: 2020 OPM Federal Employee Viewpoint Survey

43. How has your organization supported your well-being needs during the COVID-19 pandemic?

For each support listed, choose the best response from one of the 3 columns: (1) those supports you needed and have been available to you, (2) those needed but not available to you, 

and (3) those supports you have not currently needed. 

Needed and available to me 

 Needed, but not available 

to me Not needed by me now

2020 2020 2020
COVID-19 Pandemic: Employee Supports

N %

Strongly Agree 41 29.5%

Agree 50 35.4%

Neither Agree nor Disagree 19 13.1%

Disagree 14 9.7%

Strongly Disagree 17 12.3%

No Basis to Judge 3 --

Total 144 100.0%

N %

Strongly Agree 41 31.0%

Agree 58 40.3%

Neither Agree nor Disagree 14 10.3%

Disagree 15 10.8%

Strongly Disagree 10 7.6%

No Basis to Judge 5 --

Total 143 100.0%

N %

2020

44. During the COVID-19 pandemic my organization's senior leaders have demonstrated commitment to 

employee health and safety.

2020

45. During the COVID-19 pandemic my organization's senior leaders have supported policies and procedures to 

protect employee health and safety.

2020

46. During the COVID-19 pandemic my organization's senior leaders have provided effective communications 

about the pandemic.
Strongly Agree 35 25.4%

Agree 32 22.1%

Neither Agree nor Disagree 22 15.1%

Disagree 31 21.0%

Strongly Disagree 23 16.4%

No Basis to Judge 1 --

Total 144 100.0%

N %

Strongly Agree 81 57.2%

Agree 44 31.2%

Neither Agree nor Disagree 7 5.0%

Disagree 4 3.4%

Strongly Disagree 4 3.2%

No Basis to Judge 4 --

Total 144 100.0%

N %

Strongly Agree 84 59.4%

Agree 41 29.2%

Neither Agree nor Disagree 7 4.9%

Disagree 4 3.4%

Strongly Disagree 4 3.1%

No Basis to Judge 4 --

Total 144 100.0%

47. During the COVID-19 pandemic my supervisor has shown concern for my health and safety.

2020

48. During the COVID-19 pandemic my supervisor has supported my efforts to stay healthy and safe while 

working.

2020
N %

Strongly Agree 77 54.2%

Agree 42 30.3%

Neither Agree nor Disagree 10 6.9%

Disagree 4 3.0%

Strongly Disagree 7 5.6%

No Basis to Judge 4 --

Total 144 100.0%

Percentages are weighted to represent the Agency's population.

"No Basis to Judge" responses are not included in percentage calculations.

Source: 2020 OPM Federal Employee Viewpoint Survey

49. During the COVID-19 pandemic my supervisor has created an environment where I can voice my concerns 

about staying healthy and safe.

2020
COVID-19 Pandemic: Work Supports

N % N % N %

50A. Consistent communication (e.g., organizational status, what to expect) 87 62.9% 44 31.0% 8 6.0%

50B. Training for new/changed work or work processes because of the 

pandemic 62 44.6% 26 17.9% 54 37.5%

50C. Reallocation of resources (e.g., staffing, budget, materials) to support 

changes in work because of the pandemic 58 40.9% 28 19.8% 56 39.3%

50D. Help with commuting issues (e.g., alternatives to public transportation) 17 12.8% 28 19.8% 95 67.4%

50E. Options for work/business travel 16 11.9% 21 15.3% 101 72.8%

50F. Information on remote work policies, procedures, and expectations 111 79.8% 13 9.0% 17 11.2%

50G. Training on how to work remotely 84 59.9% 10 6.8% 48 33.2%

50H. Equipment and technology for working remotely (e.g., laptops, cell 

phone, Information Technology infrastructure) 122 85.2% 10 7.6% 11 7.2%

50I. Expanded collaboration tools (e.g., video conferencing, teleconferencing) 129 90.1% 3 2.0% 11 7.8%

50J. Expanded training for using remote work tools and applications 118 82.6% 11 7.7% 14 9.7%

50K. Expanded Information Technology (IT) support 120 85.1% 9 5.8% 13 9.1%

50L. Information about data security policies and procedures 118 82.9% 6 4.4% 18 12.7%

Percentages are weighted to represent the Agency's population.

Source: 2020 OPM Federal Employee Viewpoint Survey

50. How has your organization supported your work during the COVID-19 pandemic?

For each support listed choose the best response from one of the 3 columns: (1) those supports you needed and have been available to you, (2) those you needed but not available to 

you, and (3) those supports you have not currently needed. 

Needed and available to me 

 Needed, but not available 

to me Not needed by me now

2020 2020 2020
COVID-19 Pandemic: Work Supports

N %

Yes 3 2.9%

No 133 94.7%

Other 3 2.4%

Total 139 100.0%

51. Does the type of work you do require you to be physically present at a worksite (e.g., border patrol agent, 

TSA agent, meat inspector)?

2020

Percentages are weighted to represent the Agency's population.

Source: 2020 OPM Federal Employee Viewpoint Survey
COVID-19 Pandemic: Work Effects

N %

Extremely 6 3.8%

Very 17 11.5%

Somewhat 43 30.2%

Slightly 34 24.6%

Not at All 42 29.9%

No Basis to Judge 1 --

Total 143 100.0%

N %

Greatly Increased 46 32.1%

Somewhat Increased 57 38.8%

About the Same 31 23.7%

Somewhat Decreased 4 3.7%

Greatly Decreased 2 1.6%

No Basis to Judge 3 --

Total 143 100.0%

N %

2020

52. How disruptive has the COVID-19 pandemic been to your ability to do your work?

2020

53. How have your work demands changed because of the COVID-19 pandemic?

2020

56. In the phased return of employees to the agency worksite (i.e., opening up government), my organization 

has made employee safety a top priority.
Strongly Agree 23 21.4%

Agree 32 30.7%

Neither Agree nor Disagree 18 15.4%

Disagree 14 12.8%

Strongly Disagree 21 19.7%

No Basis to Judge 33 --

Total 141 100.0%

N %

Strongly Agree 31 23.0%

Agree 43 31.9%

Neither Agree nor Disagree 31 22.3%

Disagree 17 12.1%

Strongly Disagree 14 10.6%

No Basis to Judge 5 --

Total 141 100.0%

57. Based on my organization's handling of the COVID-19 pandemic, I believe my organization will respond 

effectively to future emergencies.

2020

Percentages are weighted to represent the Agency's population.

"No Basis to Judge" responses are not included in percentage calculations.

Source: 2020 OPM Federal Employee Viewpoint Survey
COVID-19 Pandemic: Work Effects

N %

Always 72 52.9%

Most of the Time 62 44.8%

Sometimes 4 2.3%

Rarely 0 0.0%

Never 0 0.0%

No Basis to Judge 3 --

Total 141 100.0%

N %

Always 94 68.0%

Most of the Time 37 27.3%

Sometimes 7 4.7%

Rarely 0 0.0%

Never 0 0.0%

No Basis to Judge 3 --

Total 141 100.0%

Please answer the question below thinking of your experiences prior to the COVID-19 pandemic (for much of 

the Federal government, pandemic responses began in March 2020). 

54A. Prior to the COVID-19 pandemic, my work unit met the needs of our customers. 

2020

54B. Prior to the COVID-19 pandemic, my work unit contributed positively to my agency's performance. 

2020
N %

Always 94 68.2%

Most of the Time 38 28.5%

Sometimes 4 2.8%

Rarely 1 0.5%

Never 0 0.0%

No Basis to Judge 3 --

Total 140 100.0%

N %

Always 90 65.2%

Most of the Time 39 28.8%

Sometimes 5 3.5%

Rarely 4 2.5%

Never 0 0.0%

No Basis to Judge 3 --

Total 141 100.0%

N %

Always 82 60.2%

Most of the Time 40 29.5%

54C. Prior to the COVID-19 pandemic, my work unit produced high-quality work. 

2020

54D. Prior to the COVID-19 pandemic, my work unit adapted to changing priorities. 

2020

54E. Prior to the COVID-19 pandemic, my work unit successfully collaborated. 

2020
Sometimes 10 6.7%

Rarely 5 2.9%

Never 1 0.7%

No Basis to Judge 3 --

Total 141 100.0%

N %

Always 82 60.1%

Most of the Time 45 34.0%

Sometimes 7 4.9%

Rarely 2 1.0%

Never 0 0.0%

No Basis to Judge 5 --

Total 141 100.0%

N %

Always 67 49.5%

Most of the Time 60 43.3%

Sometimes 9 6.6%

Rarely 1 0.5%

Never 0 0.0%

54F. Prior to the COVID-19 pandemic, my work unit achieved our goals. 

2020

Please answer the question below thinking of your experiences during the COVID-19 pandemic (for much of the 

Federal government, pandemic responses began in March 2020). 

55A. During the COVID-19 pandemic, my work unit has met the needs of our customers. 

2020
No Basis to Judge 4 --

Total 141 100.0%

N %

Always 86 63.3%

Most of the Time 40 29.2%

Sometimes 9 7.0%

Rarely 1 0.5%

Never 0 0.0%

No Basis to Judge 4 --

Total 140 100.0%

N %

Always 88 63.1%

Most of the Time 42 31.0%

Sometimes 7 5.4%

Rarely 1 0.5%

Never 0 0.0%

No Basis to Judge 3 --

Total 141 100.0%

55B. During the COVID-19 pandemic, my work unit has contributed positively to my agency's performance. 

2020

55C. During the COVID-19 pandemic, my work unit has produced high-quality work. 

2020

55D. During the COVID-19 pandemic, my work unit has adapted to changing priorities. 

2020
N %

Always 91 65.4%

Most of the Time 40 29.5%

Sometimes 3 2.3%

Rarely 4 2.8%

Never 0 0.0%

No Basis to Judge 2 --

Total 140 100.0%

N %

Always 78 57.0%

Most of the Time 42 31.0%

Sometimes 9 6.0%

Rarely 9 6.0%

Never 0 0.0%

No Basis to Judge 3 --

Total 141 100.0%

N %

Always 79 59.2%

Most of the Time 45 33.5%

Sometimes 8 6.1%

Rarely 2 1.2%

Never 0 0.0%

No Basis to Judge 7 --

2020

55E. During the COVID-19 pandemic, my work unit has successfully collaborated. 

55F. During the COVID-19 pandemic, my work unit has achieved our goals. 

2020
Total 141 100.0%

Percentages are weighted to represent the Agency's population.

"No Basis to Judge" responses are not included in percentage calculations.

Source: 2020 OPM Federal Employee Viewpoint Survey
Very Satisfied 44 32.2% 31.7% 35 29.4% 28.0% 54 38.3% 35.2%

Satisfied 62 44.6% 43.8% 49 37.5% 35.6% 45 31.7% 29.2%

Neither Satisfied nor Dissatisfied 15 10.1% 9.9% 20 15.4% 14.6% 24 16.6% 15.3%

Dissatisfied 14 10.1% 9.9% 14 11.0% 10.5% 11 8.3% 7.6%

Very Dissatisfied 4 3.0% 2.9% 9 6.7% 6.4% 9 5.1% 4.7%

139 100.0% 98.4% 127 100.0% 95.0% 143 100.0% 91.9%

I choose not to participate in this program 1 -- 0.7% 6 -- 4.1% 11 -- 8.1%

This program is not available to me 1 -- 1.0% 1 -- 0.9% 0 -- 0.0%

I am unaware of this program 0 -- 0.0% 0 -- 0.0% 0 -- 0.0%

141 100.0% 100.0% 134 100.0% 100.0% 154 100.0% 100.0%

% N %

32.5% 36 27.2%

18.8% 68 48.0%

2.9% 6 4.2%

5.6% 10 7.5%

0.7% 1 0.7%

54.0% 47 37.6%

-- 133 --

Very Satisfied 24 36.1% 17.5% 30 34.7% 23.8% 34 38.0% 22.9%

Satisfied 26 38.5% 18.6% 31 32.9% 22.5% 32 34.2% 20.6%

Neither Satisfied nor Dissatisfied 12 15.9% 7.7% 20 22.7% 15.5% 19 20.2% 12.1%

Dissatisfied 4 6.5% 3.2% 6 5.9% 4.0% 5 4.8% 2.9%

Very Dissatisfied 2 3.1% 1.5% 4 3.8% 2.6% 3 2.8% 1.7%

68 100.0% 48.4% 91 100.0% 68.4% 93 100.0% 60.3%

I choose not to participate in these programs 59 -- 43.4% 37 -- 28.0% 48 -- 30.2%

These programs are not available to me 5 -- 4.2% 1 -- 0.8% 10 -- 6.8%

I am unaware of these programs 6 -- 3.9% 4 -- 2.7% 5 -- 2.8%

All Response

Options %

Item Response Total

Total

When responding to questions 58 through 64 about Work-Life programs, respondents were asked to share their work experiences since the last 

OPM FEVS administration (June 2019).

58. How satisfied are you with the Telework program in your agency?

2020 2019 2018

N

Satisfaction

%

All Response

Options % N

Satisfaction

%

59. Which of the following Work-Life programs have you participated in or used at your agency within the last 12 months? (Mark all 

that apply)

2020 2019

N

Alternative Work Schedules (for example, compressed work schedule, flexible work schedule) 44

All Response

Options % N

Satisfaction

%

Elder Care Programs (for example, elder/adult care, support groups, resources) 1

None listed above 74

Total (percents will add to more than 100% because respondents could choose more than one response option) 137

Health and Wellness Programs (for example, onsite exercise, flu vaccination, medical screening, CPR training, Health and wellness 

fair) 26

Employee Assistance Program - EAP (for example, short-term counseling, referral services, legal services, education services) 4

Child Care Programs (for example, child care center, parenting classes and support groups, back-up care, subsidy, flexible spending 

account) 8

All Response

Options % N

Satisfaction

%

All Response

Options %

Item Response Total

Note: This item was not in the 2018 OPM FEVS.

60. How satisfied are you with the following Work-Life programs in your agency? Alternative Work Schedules (for example, 

compressed work schedule, flexible work schedule)

2020 2019 2018

N

Satisfaction

%

All Response

Options % N

Satisfaction

%
138 100.0% 100.0% 133 100.0% 100.0% 156 100.0% 100.0%

Very Satisfied 14 16.7% 10.0% 38 34.8% 29.4% 48 36.6% 31.1%

Satisfied 41 49.1% 29.4% 54 44.7% 37.8% 67 50.3% 42.7%

Neither Satisfied nor Dissatisfied 20 23.1% 13.8% 16 14.2% 12.0% 17 11.7% 9.9%

Dissatisfied 9 8.9% 5.3% 6 4.7% 4.0% 1 0.8% 0.7%

Very Dissatisfied 2 2.2% 1.3% 2 1.5% 1.3% 1 0.6% 0.5%

86 100.0% 59.9% 116 100.0% 84.4% 134 100.0% 84.9%

I choose not to participate in these programs 34 -- 24.8% 16 -- 14.3% 20 -- 13.3%

These programs are not available to me 6 -- 4.6% 0 -- 0.0% 1 -- 0.7%

I am unaware of these programs 15 -- 10.7% 2 -- 1.3% 2 -- 1.1%

141 100.0% 100.0% 134 100.0% 100.0% 157 100.0% 100.0%

Very Satisfied 8 20.8% 5.4% 11 24.3% 9.2% 24 31.9% 16.0%

Satisfied 9 20.6% 5.4% 10 18.3% 6.9% 31 40.4% 20.2%

Neither Satisfied nor Dissatisfied 16 45.0% 11.7% 26 53.6% 20.4% 20 24.3% 12.2%

Dissatisfied 3 6.2% 1.6% 0 0.0% 0.0% 2 2.5% 1.3%

Very Dissatisfied 3 7.5% 1.9% 2 3.9% 1.5% 1 0.9% 0.4%

39 100.0% 26.1% 49 100.0% 38.0% 78 100.0% 50.1%

I choose not to participate in these programs 83 -- 60.7% 71 -- 52.0% 60 -- 38.1%

These programs are not available to me 3 -- 2.3% 1 -- 0.7% 2 -- 1.3%

I am unaware of these programs 16 -- 10.8% 14 -- 9.2% 17 -- 10.5%

141 100.0% 100.0% 135 100.0% 100.0% 157 100.0% 100.0%

Very Satisfied 8 21.0% 5.4% 13 34.1% 12.2% 20 33.6% 12.7%

Satisfied 7 15.8% 4.1% 12 22.5% 8.0% 9 15.0% 5.7%

Neither Satisfied nor Dissatisfied 17 47.0% 12.1% 16 35.1% 12.5% 27 44.5% 16.9%

Dissatisfied 3 7.2% 1.9% 3 6.1% 2.2% 4 5.3% 2.0%

Very Dissatisfied 3 9.1% 2.3% 1 2.2% 0.8% 1 1.5% 0.6%

38 100.0% 25.8% 45 100.0% 35.6% 61 100.0% 37.9%

I choose not to participate in these programs 89 -- 63.7% 74 -- 56.2% 75 -- 48.1%

These programs are not available to me 7 -- 5.3% 5 -- 3.7% 10 -- 6.8%

I am unaware of these programs 7 -- 5.2% 7 -- 4.5% 11 -- 7.2%

141 100.0% 100.0% 131 100.0% 100.0% 157 100.0% 100.0%

Total

N

Satisfaction

%

All Response

Options %

Item Response Total

Total

62. How satisfied are you with the following Work-Life programs in your agency? Employee Assistance Program - EAP (for example, 

short-term counseling, referral services, legal services, education services)

2020 2019 2018

N

61. How satisfied are you with the following Work-Life programs in your agency? Health and Wellness Programs (for example, 

onsite exercise, flu vaccination, medical screening, CPR training, health and wellness fair)

2020 2019 2018

N

Satisfaction

%

All Response

Options % N

Satisfaction

%

All Response

Options %

Satisfaction

%

All Response

Options %

Item Response Total

Total

63. How satisfied are you with the following Work-Life programs in your agency? Child Care Programs (for example, child care 

center, parenting classes and support groups, back-up care, subsidy, flexible spending account)

2020 2019 2018

N

Satisfaction

%

Satisfaction

%

All Response

Options % N

Satisfaction

%

All Response

Options % N

All Response

Options %

Item Response Total

Total

All Response

Options % N

Satisfaction

%

All Response

Options % N

Satisfaction

%
Very Satisfied 4 16.2% 2.6% 10 30.3% 9.2% 14 32.7% 9.0%

Satisfied 3 10.8% 1.7% 7 15.6% 4.7% 4 8.9% 2.5%

Neither Satisfied nor Dissatisfied 14 64.3% 10.3% 18 47.3% 14.3% 22 52.2% 14.4%

Dissatisfied 1 4.6% 0.7% 2 4.2% 1.3% 2 4.5% 1.3%

Very Dissatisfied 1 4.2% 0.7% 1 2.6% 0.8% 1 1.6% 0.4%

23 100.0% 16.0% 38 100.0% 30.4% 43 100.0% 27.6%

I choose not to participate in these programs 98 -- 71.0% 80 -- 58.0% 74 -- 47.4%

These programs are not available to me 5 -- 3.7% 4 -- 3.7% 9 -- 6.3%

I am unaware of these programs 14 -- 9.3% 11 -- 8.0% 30 -- 18.7%

140 100.0% 100.0% 133 100.0% 100.0% 156 100.0% 100.0%

Percentages are weighted to represent the Agency's population.

The rows above do not include results for any year when there were fewer than 4 completed surveys.

Source: 2020 OPM Federal Employee Viewpoint Survey

Item Response Total

Total

N

Satisfaction

%

All Response

Options % N

Satisfaction

%

All Response

Options %

64. How satisfied are you with the following Work-Life programs in your agency? Elder Care Programs (for example, elder/adult 

care, support groups, resources)

2020 2019 2018

N

Satisfaction

%

All Response

Options %
Work-Life

N %

I do not have any child care responsibilities 77 55.6%

No arrangements needed to manage child care responsibilities (e.g., older 

children) 18 13.2%

Child care in my own home (e.g., other parent, relative, nanny, au pair) 25 17.9%

Alternative work arrangement (e.g., telework, flexible work schedule) 23 15.9%

Child care center 6 4.3%

Paid leave 27 18.5%

Unpaid leave 2 1.7%

Child care in someone else’s home (e.g., relative or neighbor, professional 

child care provider) 11 7.5%

Respite care (temporary care of a sick or disabled child, providing relief for 

their usual caregiver) 0 0.0%

Agency emergency back-up care program 2 1.4%

Resource and referral services for dependent child care 1 0.7%

Other services/arrangements 6 3.9%

Total (percents will add to more than 100% because respondents could 

choose more than one response option) 139 --

65. Which of the following paid and unpaid child care arrangements have you used to perform your work 

responsibilities during the COVID-19 pandemic? (Mark all that apply) 

2020

Percentages are weighted to represent the Agency's population.

Note: "I do not have any child care responsibilities" and "No arrangements needed to manage child care responsibilities (e.g., 

Source: 2020 OPM Federal Employee Viewpoint Survey
Work-Life

N %

I do not have any elder/adult care responsibilities 107 76.2%

No arrangements needed to manage elder/adult care responsibilities (e.g., 

elder can manage tasks of everyday living) 16 12.2%

Alternative work arrangement (e.g., telework, flexible work schedule) 10 7.1%

Elder/adult day care center 1 0.7%

Paid leave 5 3.9%

Unpaid leave 1 1.0%

Long-term care insurance 0 0.0%

Respite care (temporary care of a sick or disabled adult/elder, providing relief 

for their usual caregiver) 1 0.7%

Other services/arrangements 4 3.1%

Total (percents will add to more than 100% because respondents could 

choose more than one response option) 138 --

66. Which of the following paid and unpaid elder/adult care arrangements have you used to perform your 

work responsibilities during the COVID-19 pandemic? (Mark all that apply) 

2020

Percentages are weighted to represent the Agency's population.

Note: "I do not have any elder/adult care responsibilities" and "No arrangements needed to manage elder/adult care 

Source: 2020 OPM Federal Employee Viewpoint Survey
Work-Life

N %

I do not have responsibility for school-aged children 69 --

Extremely 20 34.4%

Very 9 15.3%

Somewhat 17 27.8%

Slightly 8 15.0%

Not at All 4 7.4%

Does Not Apply 14 --

Total 141 100.0%

N %

I do not have responsibility for children who need day care 84 --

Extremely 20 54.4%

Very 8 20.2%

Somewhat 5 14.8%

Slightly 3 6.8%

Not at All 1 3.8%

Does Not Apply 20 --

Total 141 100.0%

Source: 2020 OPM Federal Employee Viewpoint Survey

67. During the COVID-19 pandemic, how disruptive have school closures/changes been to your ability to do your 

work?

2020

68. During the COVID-19 pandemic, how disruptive have changes to your children's day care been to your 

ability to do your work?

2020

Percentages are weighted to represent the Agency's population.

"I do not have responsibility for school-aged children", "I do not have responsibility for children who need day care", and "Does