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      Employee BlogSubscribe
    
      Subscribe to the Employee & Family Readiness BlogEmployee Assistance Programs
Employee Assistance Programs (EAPs) are component-specific programs that provide a variety of useful resources to DHS employees and their families, including dependent care resources, financial consultation, legal aid, counseling services, and referrals to a variety of other service providers.

EAP resources are free and confidential for all DHS employees and their families. Visit the Contact Your EAP section below to find contact information for your component's EAP provider, or e-mail worklife@hq.dhs.gov for more information about EAPs at DHS.
      
      Financial Consultation
      DHS components provide Employee Assistance Programs (EAPs) that offer DHS employees and their eligible family members private consultation with financial advisors and referral services to help them reach their financial goals. Examples include but are not limited to the list below:

Finding a financial planner
	Savings and investment strategies
	Buying a home
	College budgeting
	Debt consolidation
	Family budgeting
	Deciding whether to buy or lease a car
	Family conflictEmployee Assistance Program (EAP) providers vary by component. Visit the **Contact Your EAP** section below to find contact information for your component's EAP provider.

**NOTE: Consultations are free, confidential, and will not affect your security clearance.**
              Legal Aid
      DHS components provide Employee Assistance Programs (EAPs) that offer employees and their eligible family members private consultation with legal advisors and referral services to assist with a wide range of legal issues, including but not limited to the issues below:

Health care power of attorney
	Living wills
	Housing and real estate matters
	Estate planning
	Family law (divorce, custody, etc.)
	Car accidents
	Traffic violations
	Civil and criminal law
	Consumer/contract law
	Personal injury
	Family conflictEmployee Assistance Program (EAP) providers vary by component. Visit the **Contact Your EAP** section below to find contact information for your component's EAP provider.

**NOTE: Consultations are free, confidential, and will not affect your security clearance.**
              Dependent Care Referrals
      Whether you're caring for a child or an elderly family member, dependent care specialists offered through component-provided Employee Assistance Programs (EAPs) can help you efficiently assess your caregiving situation and arrange the appropriate referrals to available support services in your area.

Referrals are available for the following support services:

Childcare and summer camps
	Education support
	Care options and living arrangements
	Caregiver issues and concerns
	Professional geriatric care management
	Meal delivery and in-home services
	Transportation services
	Hospice services
	Medicare, Medicaid and Social Security
	Respite care
	Funeral planning
	Family conflictEmployee Assistance Program (EAP) providers vary by component. Visit the **Contact Your EAP** section below to find contact information for your component's EAP provider.
              Counseling Services
      DHS components provide Employee Assistance Programs (EAPs) that offer pre-paid, confidential counseling sessions with licensed counselors and referral services to help DHS employees and their immediate family members cope with a variety of life events and challenges, including but not limited to the issues below:

PTSD
	Job stress or burnout
	Grief or loss
	Alcoholism
	Drug addiction
	Eating disorders
	Workplace conflict
	Family conflictEmployee Assistance Program (EAP) providers vary by component. Visit the **Contact Your EAP** section below to find contact information for your component's EAP provider.

**NOTE: Consultations are free, confidential, and will not affect your security clearance.**
              For Veterans
      If you are facing challenges as a result of your military service and/or recent deployment, your component's Employee Assistance Program (EAP) and other veteran-specific resources can help. Your component's EAP and work-life services can assist with:

Financial and legal referrals for you and your family, should you face challenges related to deployment or any other life events
	Stress management
	Confidential counseling and referrals for PTSD treatmentAdditional resources include:

Vet Centers (Department of Veterans Affairs)
	PTSD 101 Courses, National Center for PTSD (Department of Veterans Affairs)
	Get Help for PTSD, National Center for PTSD (Department of Veterans Affairs)**NOTE: Veterans who seek counseling strictly related to adjustments from service in a military combat environment do not have to report this counseling for the purposes of security clearances.**
              EAPs: What You Need to Know
      Confidential

Employee Assistance Programs (EAPs) are confidential. An EAP will not report the details of your sessions to anyone.

**NOTE: There are certain restrictions on this confidentiality that an EAP will inform you about at the beginning of your session. For example, if you disclose child or elder abuse, the EAP counselor would be required by law to report that disclosure to state or local authorities.**

No Impact on Security Clearance

Going to your component's EAP in and of itself will not affect your security clearance. EAPs provide confidential services and do not report to security. If you are referred for substance abuse treatment and/or mental health counseling, you may be required to self-report. However, the fact that you sought help through an EAP will be considered favorably.

**NOTE: The SF-86 form exempts you from having to report any counseling related to strictly marital, family, grief not related to violence by you; or strictly related to adjustments from service in a military combat environment.**

Free Services

EAP services are free. Depending on your component, you may receive anywhere from 4 to 6 sessions from your component's EAP. If you are referred out for further services, you can work with your component's EAP to ensure that the referral is to a counselor or facility that accepts your health insurance.

Time Off for Sessions

The DHS Management Directive for Employee Assistance Programs states, “Supervisors may grant a reasonable amount of time during normal working hours to an employee to attend EAP counseling sessions during duty hours. An employee working regular duty hours may have his/her tour of duty modified to accommodate his/her attendance at such sessions. Permission to attend EAP counseling sessions on duty time will include travel to and from such sessions."

Contact your human resources office to find out more about how your component addresses the use of administrative leave for EAP visits. If you are not able to use administrative leave, you can visit your EAP during non-duty hours or you can use sick or annual leave. If you use administrative leave, your manager can request proof that you visited your EAP, but they cannot require you to disclose any information about the substance of the visit.

Family Members

Some EAPs serve family members of employees. Call or email your component's EAP contact (listed in the **Contact Your EAP** section below) to find out whether your EAP provides this service.

Voluntary

Employee Assistance Programs are always voluntary. Sometimes employees with serious performance issues are referred to their component's EAP by management. Employees in drug-testing positions who test positive are also referred to their EAP. It's still your choice whether or not to visit your EAP; you can use counselors in your community, or you can choose to refuse all assistance. If you choose not to seek help, however, and you are not addressing the issue that led to the referral in the first place, that will have implications for your job.
              Contact Your EAP
      Consult the list below to find contact information for your component's Employee Assistance Program (EAP).

Component
			Provider
			Toll Free TelephoneCBP
			CBP EAP
			800-755-7002USCG
			CG Support
			855-CGSUPRT (247-8778)USCIS
			Federal Occupational Health
			800-222-0364CISA
			Federal Occupational Health
			800-222-0364DHS HQ
			Federal Occupational Health
			800-222-0364FEMA
			Federal Occupational Health
			800-222-0364FLETC
			FLETC
			877-235-7337ICE
			Federal Occupational Health
			800-222-0364OIG
			Federal Occupational Health
			800-222-0364USSS
			In-House
			202-406-5787TSA
			Federal Occupational Health
			800-222-0364For more information and answers to questions about DHS Employee Assistance Programs, e-mail worklife@hq.dhs.gov.
              Additional Resources
      Visit the resources listed below for more information on Employee Assistance Programs (EAPs) and EAP-related topics.

U.S. Office of Personnel Management: Employee Assistance Programs
	Federal Employee Assistance Programs: Guiding Principles, Framework, and Definitions
	Alcoholism in the Workplace: A Handbook for Supervisors
	Dealing with Workplace Violence: A Guide for Agency Planners
	Handling Traumatic Events: A Manager's HandbookAdditional information may be available on your component's intranet.
  
    
    KeywordsEmployee
              Employee Resources
              Family

    Last Updated: 02/03/2023
  
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