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              Site Links Customer Experience (CX) at DHS
Come join us at DHS! We're hiring CX experts across the Department.
      
      Customer Experience at DHS

			Delivering Customer-focused solutions to better fulfill our mission
			**Through customer experience improvements, DHS will effectively reduce administrative burdens, simplify both public-facing and internal processes to improve efficiency, and empower the DHS workforce to solve problems to meet mission goals.**

			DHS interacts with millions of people each day as a part of our mission to safeguard the American people. By placing people at the center of everything we do we can deliver the value, service, and efficiency that the public expects and deserves.Start here to learn about CX
              Why CX MattersImage
              Illustration of a person sitting in a chair looking through a magnifying glass looking at the DHS symbol depicting understanding CX.
                                                      Learn why DHS customer experience initiatives drive mission success.
                                                        Our CX Mission
                                                                          
                      CX CommunicationsImage
              Illustration of four people communicating about the common CX practices.
                                                      View our communication resources such as our monthly newsletter.
                                                        Get Connected
                                                                          
                      CX LearningImage
              Graphic showing a person teaching another person who is sitting and taking notes learning about CX.
                                                      Learn how to improve your understanding, practice, and maturity of CX.
                                                        CX Learning
                                                                          
                      CX InitiativesImage
              Two people creating and organizing a list of tasks
                                                      Stay up to date on DHS customer experience initiatives and milestones.
                                                        View Initiatives
                                                                          
                      CX ResourcesImage
              Illustration of a person selecting one of five cards that represent the phases of human-centered design.
                                                      Find content such as case studies, templates, and guides for CX.
                                                        Explore CX Resources
                                                                          
                      CX Community of PracticeImage
              An image of a person in a yellow shirt, communicating via desktop computer
                                                      Join our monthly CoP meetings to connect with CX professionals and hear about CX practices from guest speakers.

**Contact the DHS CX Team for an invite!**
              Highlights
              Leadership Observation InitiativeImage
              Illustration of a man sitting down with a laptop talking to a woman and another man.
                                                      Stay up to date on DHS customer experience initiatives and milestones.
                                                        Learn more about Leadership Observation
                                                                          
                      DHS Burden Reduction: Committing to a Customer-Centric CultureImage
              Illustration showing five people with icons representing a discussion on what user research is.
                                                      DHS continues to drive customer-focused culture through burden reduction.
                                                        Learn more about Burden Reduction
              Watch more DHS CX Videos
  
    
    KeywordsCustomer Experience (CX)
              User Experience (UX)

    Last Updated: 04/09/2024
  
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