Logging into myFSS

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U.S. Department of 

the Air Force

First time 

logging in NonCAC users

The purpose of this Job Aid is to guide members through 

the navigation of the myFSS platform to register in myFSS 

for Non-CAC Users on network or mobile devices.
File Name: How to Register for Non-CAC Users

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Last Modified: 22 MAR 2023

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Note: Non-CAC Access is for users who either currently log in with CAC and

wish to access platform from non-CAC enabled device or previous

employees/retirees who no longer have a CAC.

This process allows users to self-register via the myFSS login page where they will 

be directed to a registration page to verify their identity and receive instructions to

log in using the Okta Verify app. In addition, personnel can be invited to the platform 

via myFSS UI from Service Console using an existing personnel record or creating 

a new contact if a personnel record does not exist.

1. Go to the following link: https://myfss.us.af.mil/USAFCommunity/s/ using Microsoft Edge or 

Google Chrome and select the First-time Non-CAC User Registration icon to begin the 

registration process.

Note: Each user should be aware that users may not be able to distinguish between 

Certificates of Authentication within browsers other than Microsoft Edge.

2. Review the information on screen and select the Agree button.

Self-Registration Procedure
File Name: How to Register for Non-CAC Users

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Last Modified: 22 MAR 2023

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3. Fill in all required information (First/Last Name, Email (input your personal e-mail address 

provided to the CIP manager), and Date of Birth. Under Personal Identifier, select Social 

Security Number and enter your SSN as directed. Then select Register.

4. Review your information and select Confirm.
File Name: How to Register for Non-CAC Users

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Last Modified: 22 MAR 2023

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5. Registration results will appear and should reflect the success of your information being 

validated. Select Next.

6. User will be directed to the screen with the login button (if button is selected, user will be 

directed to login screen, but login won’t work until member receives email from Okta and 

finishes registering.) *Note: If you do not receive an e-mail from Okta within the next 5-15 

minutes containing further steps to login, please contact the A1 Service Desk at (800) 525-

0102 option 6.

7. User will receive an email from Okta to finish initial login and Okta Verify setup. Click Reset 

Account in the email body.

8. Select a Security Question and answer, then click “Create my Account.”
File Name: How to Register for Non-CAC Users

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Last Modified: 22 MAR 2023

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9. Enter New Password (only used during initial registration)

10. Select Setup

11. Select Device, then click Next. Note: If user has not downloaded Okta Verify app click “Okta Verify 

from the App Store” and follow on-screen instructions to install.
File Name: How to Register for Non-CAC Users

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Last Modified: 22 MAR 2023

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12. On Okta Verify App -select Add (+) => Other => select “Scan a QR Code” (if user does not have

ability to scan QR Code click Can’t Scan, go to step 16)

13. Hold device up to screen to scan QR code and follow instructions to finish logging in

14. Following a successful log in, an Account Added page will display
File Name: How to Register for Non-CAC Users

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Last Modified: 22 MAR 2023

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15. If the User isn’t able to scan the QR code on phone, click “Can’t Scan” on the Setup Okta Verify 

Screen

16. User will be directed to “Can’tscan QR Code” screen. Select the appropriate SetupOption

(options are SMS, Email, etc.) and provide the requested contact information, then click Send.

17. The User will receive a link provided via theirselected communication method. Click the link to 

complete enrollment in Okta Verify
File Name: How to Register for Non-CAC Users

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Last Modified: 22 MAR 2023

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18. Click Get Started.

19. User will receive Account Added screen and will be logged in.

20. If user is directed to Okta App selector,select CRM Community
File Name: How to Register for Non-CAC Users

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Last Modified: 22 MAR 2023

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Need Help logging in?

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Contact the A1 Service Desk at (800) 525-0102 option 6, Or email at A1 DTA/A1 Service 

Desk <a1dta.a1.sd@us.af.mil>

• A1SD hours of operations: Monday - Friday 0600 – 2300 Central Time, and the first 

weekend of each month from 0700 to 1600 Central Time (Saturday & Sunday), to support 

Unit Training Assembly (UTA) unless it is a holiday weekend then it will fall on the 

following weekend.