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Defense Finance and Accounting Service Providing payment services for the U.S. Department of Defense

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HomeRetiredMilitarynewseventsnewsletterGray Area Retirees New Avenue to Stay Connected

Customer Service

**800-321-1080**M-F, 8 a.m. to 5 p.m. ET

##### AskDFAS

FormsFrequently Asked Questions

                        - Quick Tools
                        - News and Events                            - News
                          - Upcoming Retiree Events
                          - Retiree Newsletter
                          - Retiree Newsletter Archive
                          - Survivor SBP Newsletter
                        - About R&A Pay                            - Who We Are, What We Do
                          - How Long Does It Take?
                          - Who Should I Contact: DFAS, the VA or the Military?
                        - Plan for Retirement                            - Types of Retirement
                          - Eligibility
                          - Recall to Active Duty
                          - Estimate Your Pay
                          - Separation Payments
                        - Apply for Retirement                            - How to Apply
                          - Transfer Allotments
                          - Receiving Your Pay
                        - Managing Your Retirement                            - Pay Schedule
                          - Change of Address
                          - Direct Deposit
                          - International Direct Deposit
                          - Using myPay
                          - Retiree Account Statement
                          - Allotments
                          - Pay Verification
                          - Taxes
                          - Powers of Attorney/Third Party Representatives for Retirees
                        - Gray Area Retirees
                        - Disability Entitlements                            - Disability Retirement
                          - CRSC and CRDP Payment
                          - Combat Related Special Compensation
                          - Concurrent Retirement Disability Pay
                          - Comparing CRSC and CRDP
                          - Applying for CRSC
                          - VA Waiver and Retired Pay
                          - CRDP CRSC FAQs
                        - Provide for Loved Ones                            - Two Ways to Prepare
                          - Survivor Benefit Plan
                          - Arrears of Pay
                          - Reserve Component SBP
                          - Secondary Dependency
                          - Branch Contact Information
                        - Survivors and Beneficiaries                            - Report a Retiree's Death
                          - Start an SBP Annuity
                          - Manage Your SBP Annuity
                          - SBP-DIC News
                          - SBP2023 Optional Child Annuity Reversion
                          - Understanding SBP, DIC and SSIA
                          - School Certifications
                          - Powers of Attorney/Third Party Representatives for Annuitants
                          - Starting SBP for Gray-Area Reservist
                          - Report SBP Annuitant's Death
                          - Survivor Benefit and Arrears of Pay Frequently Asked Questions
                          - DFAS Survivor SBP Newsletter
                        - Secondary Dependency
                        - SBP Open Season NDAA2023

**Gray Area Retirees Now Have a New Avenue to Stay Connected: A New Kind of myPay Account****The New Gray Area “Future Retiree” myPay Account****Who are Gray Area Retirees?****How to Access a Gray Area Future Retiree myPay Account**https://www.dfas.mil/grayarea**If you previously used myPay and DO have access to the email in your myPay account:**https://mypay.dfas.mil**If you previously used myPay and don’t have access to the email in your myPay account:**https://mypay.dfas.mil                        - Select Contact Us on the myPay homepage, then Trusted Agents to locate a Trusted Agent in your area that can provide an in-person password reset.  
                        - Or, use the “Forgot or Need a Password?” link to request to have a new temporary password mailed to you. The new temporary password will be mailed to your address of record in the DFAS Retired Pay system.
                        - For additional assistance, call the myPay Customer Support Unit Toll-Free at 1-888-332-7411 or 216-522-5096. Please identify yourself as a Gray Area Retiree.
                        - Calling our Customer Care Center Toll-Free at 1-800-321-1080. Please identify yourself as a Gray Area Retiree.
                        - Or, writing or faxing your request. Either (A) complete Part I of the  Retiree Change of Address/State Tax Withholding Request (DD2866) , sign and date, and mail or fax it. Or (B) send us a written request to update your mailing address. Please identify yourself as a Gray Area Retiree and include the date, your full name, daytime phone number, social security number and signature.
https://mypay.dfas.milhttps://mypay.dfas.mil**If you’ve never used myPay, here’s how to get started:**https://mypay.dfas.mil                        - Select Contact Us on the myPay homepage, then Trusted Agents to locate a Trusted Agent in your area that can provide an in-person password reset.  
                        - Call the myPay Customer Support Unit Toll-Free at 1-888-332-7411 or 216-522-5096 for additional assistance. Please identify yourself as a Gray Area Retiree.  
                        - Or, use the “Forgot or Need a Password?” link to request to have a new temporary password mailed to you. The new temporary password will be mailed to your address of record in the DFAS Retired Pay system.
                        - Calling our Customer Care Center Toll-Free at 1-800-321-1080  
                        - Or, writing or faxing your request. Either (A) complete Part I of the Retiree  Change of Address/State Tax Withholding Request (DD2866) , sign and date, and mail or fax it. Or (B) send us a written request to update your mailing address. Please identify yourself as a Gray Area Retiree and include the date, your full name, daytime phone number, social security number and signature.
https://mypay.dfas.milhttps://mypay.dfas.mil**Get connected and get informed**https://www.dfas.mil/grayarea
Page updated Sept 29, 2021

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