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Defense Finance and Accounting Service Providing payment services for the U.S. Department of Defense

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HomeRetiredMilitarynewseventsnewsletterMarch2024 Resources Available to Help with myPay

#### **Quick ToolsaskDFAS****Forms Library****  ****Frequently Asked Questions**

#### **Customer Service**

**800-321-1080**M-F, 8 a.m. to 5 p.m. ET

                        - Quick Tools
                        - News and Events                            - News
                          - Upcoming Retiree Events
                          - Retiree Newsletter
                          - Retiree Newsletter Archive
                          - Survivor SBP Newsletter
                        - About R&A Pay                            - Who We Are, What We Do
                          - How Long Does It Take?
                          - Who Should I Contact: DFAS, the VA or the Military?
                        - Plan for Retirement                            - Types of Retirement
                          - Eligibility
                          - Recall to Active Duty
                          - Estimate Your Pay
                          - Separation Payments
                        - Apply for Retirement                            - How to Apply
                          - Transfer Allotments
                          - Receiving Your Pay
                        - Managing Your Retirement                            - Pay Schedule
                          - Change of Address
                          - Direct Deposit
                          - International Direct Deposit
                          - Using myPay
                          - Retiree Account Statement
                          - Allotments
                          - Pay Verification
                          - Taxes
                          - Powers of Attorney/Third Party Representatives for Retirees
                        - Gray Area Retirees
                        - Disability Entitlements                            - Disability Retirement
                          - CRSC and CRDP Payment
                          - Combat Related Special Compensation
                          - Concurrent Retirement Disability Pay
                          - Comparing CRSC and CRDP
                          - Applying for CRSC
                          - VA Waiver and Retired Pay
                          - CRDP CRSC FAQs
                        - Provide for Loved Ones                            - Two Ways to Prepare
                          - Survivor Benefit Plan
                          - Arrears of Pay
                          - Reserve Component SBP
                          - Secondary Dependency
                          - Branch Contact Information
                        - Survivors and Beneficiaries                            - Report a Retiree's Death
                          - Start an SBP Annuity
                          - Manage Your SBP Annuity
                          - SBP-DIC News
                          - SBP2023 Optional Child Annuity Reversion
                          - Understanding SBP, DIC and SSIA
                          - School Certifications
                          - Powers of Attorney/Third Party Representatives for Annuitants
                          - Starting SBP for Gray-Area Reservist
                          - Report SBP Annuitant's Death
                          - Survivor Benefit and Arrears of Pay Frequently Asked Questions
                          - DFAS Survivor SBP Newsletter
                        - Secondary Dependency
                        - SBP Open Season NDAA2023

# Resources Available to Help With Your myPay Account 

 

For many long-time myPay users, navigating within their accounts, gathering information, and making changes to their military, federal civilian employee or retiree/annuitant account is not an overwhelming challenge. For others, especially those unfamiliar with digital devices or doing business online, myPay can seem a bit scary.There are, however, a few ways to get help and even send questions or requests for assistance securely online.

##### **myPay Frequently Asked Questions ****(****FAQs)**

As the name implies customer questions have been collected and presented in the FAQs along with answers to help you manage and use myPay accounts for military, federal civilian employee, and military retirees and annuitants.Topics include Login ID and password, establishing or updating your email address, setting up a Limited Access account, SmartDocs email notifications, and more.The link to myPay FAQs is located at the top of each screen, from the login page to the pages within your account. Just look at the top of a page to locate the FAQ link.

##### **Contact Us**** and ****Ask myPay**

The myPay Contact Us link will get you to the list of phone numbers and secure online connections to help solve login and password problems you may be experiencing.In addition to the myPay customer support representatives, there are links to the **Ask myPay** online form for submission of your myPay dilemma and a way to find any nearby **Trusted Agents** who may help you solve myPay login and password needs in person.For help not related to accessing the myPay system (such as requesting older Leave & Earning or Retiree Account Statements), the **Ask myPay** form provides links to other **Ask DFAS** forms allowing customers to submit trouble tickets regarding Military Pay, Retiree Pay, and Travel Pay.

##### **The DFAS YouTube Channel **

myPay tutorial videos are stored in the DFAS YouTube Channel specifically for myPay account owners.Some of the videos there include:
                        -  Getting started with myPay 
                        -  Requesting your Login ID 
                        -  Changing your email address 
                        -  Changing your physical mail address 
                        -  Changing your password 
                        -  Using Two-Factor Authentication 
                        -  Using an Authenticator App 

##### **myPay Help Feature – Look for the Question Mark (?) Icon**

Once logged into your myPay account various options are listed allowing you to review and, in some cases allowing changes to be made to your pay account. When accessing one of these options, a question mark **(?)** will appear on the top right side of the screen.Clicking on the question mark **(?)** will display information about that specific option along with directions (when appropriate) for printing or changing information in your myPay or pay account.

 

 

March 27, 2024

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