Federal Register / Vol. 83, No. 169 / Thursday, August 30, 2018 / Notices 44407 

collection of information; (c) ways to 

enhance the quality, utility, and clarity 

of the information to be collected; (d) 

ways to minimize the burden of the 

collection of information on 

respondents, including through the use 

of technology; and (e) estimates of 

capital or start-up costs and costs of 

operation, maintenance, and purchase 

of services required to provide 

information. 

Authority: 44 U.S.C. 3501 et seq. 

Dated: August 27, 2018. 

Spencer W. Clark, 

Treasury PRA Clearance Officer. 

[FR Doc. 2018–18862 Filed 8–29–18; 8:45 am] 

BILLING CODE 4810–25–P 

DEPARTMENT OF VETERANS 

AFFAIRS 

Privacy Act of 1974; System of 

Records 

AGENCY: Department of Veterans Affairs 

(VA). 

ACTION: Notice of modified system of 

records. 

SUMMARY: As required by the Privacy 

Act of 1974, the Department of Veterans 

Affairs (VA) is giving notice that VA is 

fully republishing an update of the 

system of records entitled ‘‘Veterans and 

Uniformed Services Personnel Programs 

of U.S. Government Life Insurance—VA 

(36VA29)’’ 

DATES: Comments on this modified 

system of records must be received no 

later than 30 days after date of 

publication in the Federal Register. If 

no public comment is received during 

the period allowed for comment or 

unless otherwise published in the 

Federal Register by VA, the modified 

system of records will become effective 

a minimum of 30 days after date of 

publication in the Federal Register. If 

VA receives public comments, VA shall 

review the comments to determine 

whether any changes to the notice are 

necessary. 

ADDRESSES: Written comments may be 

submitted through 

www.Regulations.gov; by mail or handdelivery to Director, Regulation Policy 

and Management (00REG), Department 

of Veterans Affairs, 810 Vermont Ave. 

NW, Room 1064, Washington, DC 

20420; or by fax to (202) 273–9026 (not 

a toll-free number). Comments should 

indicate that they are submitted in 

response to ‘‘SORN (36VA29)’’. Copies 

of comments received will be available 

for public inspection in the Office of 

Regulation Policy and Management, 

Room 1063B, between the hours of 8:00 

a.m. and 4:30 p.m., Monday through 

Friday (except holidays). Please call 

(202) 461–4902 for an appointment. 

(This is not a toll-free number.) In 

addition, comments may be viewed 

online at www.Regulations.gov. 

FOR FURTHER INFORMATION CONTACT: 

Monica Keitt, Chief Privacy Officer, VA 

Insurance Service, Department of 

Veterans Affairs Insurance Center, 5000 

Wissahickon Avenue, Philadelphia, PA 

19144, (215) 842–2000, Ext. 2905. 

SUPPLEMENTARY INFORMATION: The 

Department is republishing, in full, the 

System of Records Notice (SORN) 

36VA29 that was last published on 

October 22, 2010. This republication 

provides a number of nonsignificant 

edits added for clarity and brevity, such 

as minor updates involving the 

locations and references of the mailing 

addresses for both onsite and offsite 

records storage sites, corrected office 

designations for VA Insurance Center’s 

Director, amendment of website 

terminology that reflects more accurate 

nomenclature for access, and includes 

references to the amended title of the 

vendor that provides 

telecommunication services to the 

Veterans Insurance Phone Section 

(VIPS). This nonsignificant alteration 

also eliminates references to the 

amendments made in the revised and 

consolidated SORN 36VA29 of October 

22, 2010. 

This amendment also provides for a 

number of modifications for routine 

uses that include text changes and 

additions that are considered to be a 

significant amendment based on VA 

requirements. The following are the 

changes made to the routine uses for 

SORN 36VA29. 

The language of routine use number 

one, which states, ‘‘The record of an 

individual who is covered by a system 

of records may be disclosed to a 

Member of Congress, or a staff person 

acting for the Member, when the 

Member or staff person requests the 

record on behalf of, and at the written 

request of, the individual’’, has been 

amended to state, ‘‘VA may disclose 

information from the record of an 

individual in response to an inquiry 

from the congressional office made at 

the request of that individual.’’ VA must 

be able to provide information about 

individuals to adequately respond to 

inquiries from Members of Congress at 

the request of constituents who have 

sought their assistance. This change to 

routine use number one is not a new 

routine use but is amended to reflect the 

current language used for the release of 

information to members of Congress. 

The language of former routine use 

number seven, which is now designated 

as routine use number two, reads, ‘‘VA 

may, on its own initiative, disclose any 

information or records to appropriate 

agencies, entities, and persons when (1) 

VA suspects or has confirmed that the 

integrity or confidentiality of 

information in the system of records has 

been compromised; (2) the Department 

has determined that, as a result of the 

suspected or confirmed compromise, 

there is a risk of embarrassment or harm 

to the reputations of the record subjects, 

harm to economic or property interests, 

identity theft or fraud, or harm to the 

security, confidentiality, or integrity of 

this system or other systems or 

programs (whether maintained by the 

Department or another agency or entity) 

that rely upon the potentially 

compromised information; and (3) the 

disclosure is to agencies, entities, or 

persons whom VA determines are 

reasonably necessary to assist or carry 

out the Department’s efforts to respond 

to the suspected or confirmed 

compromise and prevent, minimize, or 

remedy such harm. This routine use 

permits disclosures by the Department 

to respond to a suspected or confirmed 

data breach, including the conduct of 

any risk analysis or provision of credit 

protection services as provided in 38 

U.S.C. 5724, as the terms are defined in 

38 U.S.C 5727’’, has been amended to 

read, ‘‘VA may, on its own initiative, 

disclose information from this system to 

appropriate agencies, entities, and 

persons when (1) VA suspects or has 

confirmed that there has been a breach 

of the system of records; (2) VA has 

determined that as a result of the 

suspected or confirmed breach there is 

a risk of harm to individuals, VA 

(including its information systems, 

programs, and operations), the Federal 

Government, or national security; and 

the disclosure made to such agencies, 

entities, and persons is reasonably 

necessary to assist in connection with 

VA’s efforts to respond to the suspected 

or confirmed breach or to prevent, 

minimize, or remedy such harm.’’. 

This change to former routine use 

number seven, which is now designated 

as routine use number two, is not a new 

routine use. This routine use permits 

disclosures by the Department to 

respond to a suspected or confirmed 

data breach, including the conduct of 

any risk analysis or provision of credit 

protection services as provided in 38 

U.S.C. 5724.’’ 

a. Effective Response. A Federal 

agency’s ability to respond quickly and 

effectively, in the event of a breach of 

Federal data, is critical to its efforts to 

prevent or minimize any consequent 


amozie on DSK3GDR082PROD with NOTICES1
44408 Federal Register / Vol. 83, No. 169 / Thursday, August 30, 2018 / Notices 

harm. An effective response necessitates 

disclosure of information regarding the 

breach to those individuals affected by 

it, as well as to persons and entities in 

a position to cooperate, either by 

assisting in notification to affected 

individuals or by playing a role in 

preventing or minimizing harm from the 

breach. 

b. Disclosure of Information. Often, 

the information to be disclosed to such 

persons and entities is maintained by 

Federal agencies and is subject to the 

Privacy Act (5 U.S.C. 552a). The Privacy 

Act prohibits the disclosure of any 

record in a system of records by any 

means of communication to any person 

or agency absent the written consent of 

the subject individual, unless the 

disclosure falls within one of twelve 

statutory exceptions. In order to ensure 

an agency is in the best position to 

respond in a timely and effective 

manner, in accordance with 5 U.S.C. 

552a(b)(3) of the Privacy Act, agencies 

shall publish a routine use for 

appropriate systems specifically 

applying to the disclosure of 

information in connection with 

response and remedial efforts, in the 

event of a data breach. 

The edits made to former routine use 

number seven, which is now designated 

as routine use number two, merely 

reflects the current language used for 

the release of information related to a 

data breach(es) and the related remedial 

efforts. 

A new routine use, designated as 

routine use number three, has been 

added to address VA sharing 

information with another Federal 

agency or entity when data breach 

responses and remedial efforts with 

another Federal agency or entity are 

required because of a breach in this VA 

system. The disclosure is required 

because the breach may affect the other 

agency’s responses and/or remedial 

efforts related to data breach. This 

routine use allows VA to work with 

another Federal agency in responding to 

and taking remedial actions in response 

to the breach. 

The language of former routine use 

number five, which is now designated 

as routine use number four, states, ‘‘VA 

may, on its own initiative, disclose 

information in this system, except the 

names and home addresses of veterans 

and their dependents, which is relevant 

to a suspected or reasonably imminent 

violation of law, whether civil, criminal 

or regulatory in nature and whether 

arising by general or program statute or 

by regulation, rule or order issued 

pursuant thereto, to a Federal, State, 

local, tribal, or foreign agency charged 

with the responsibility of investigating 

or prosecuting such violation, or 

charged with enforcing or implementing 

the statute, regulation, rule or order. On 

its own initiative, VA may also disclose 

the names and addresses of veterans and 

their dependents to a Federal agency 

charged with the responsibility of 

investigating or prosecuting civil, 

criminal or regulatory violations of law, 

or charged with enforcing or 

implementing the statute, regulation, 

rule or order issued pursuant thereto.’’ 

has been amended to State, ‘‘VA may, 

on its own initiative, disclose 

information in this system, except the 

names and home addresses of veterans 

and their dependents, which is relevant 

to a suspected or reasonably imminent 

violation of law, whether civil, criminal, 

or regulatory in nature and whether 

arising by general or program statute or 

by regulation, rule, or order issued 

pursuant thereto, to a Federal, State, 

local, tribal, or foreign agency charged 

with the responsibility of investigating 

or prosecuting such violation, or 

charged with enforcing or implementing 

the statute, regulation, rule, or order. On 

its own initiative, VA may also disclose 

the names and addresses of veterans and 

their dependents to a Federal agency 

charged with the responsibility of 

investigating or prosecuting civil, 

criminal, or regulatory violations of law, 

or charged with enforcing or 

implementing the statute, regulation, 

rule, or order issued pursuant thereto.’’ 

VA must be able to provide, on its 

own initiative, information that pertains 

to a violation of laws to law 

enforcement authorities in order for 

them to investigate and enforce those 

laws. Under 38 U.S.C. 5701(a) and (f), 

VA may only disclose the names and 

addresses of veterans and their 

dependents to Federal entities with law 

enforcement responsibilities. This is 

distinct from the authority to disclose 

records in response to a qualifying 

request from a law enforcement entity, 

as authorized by Privacy Act subsection 

5 U.S.C. 552a(b)(7). 

This change to former routine use 

number five, which is now designated 

as routine use number four, is not a new 

routine use but is amended to reflect the 

current language used for the release of 

information to law enforcement 

authorities. 

The language of former routine use 

number three, which now is designated 

as routine use number five, states, ‘‘VA 

may disclose information from this 

system of records to the Department of 

Justice (DoJ), either on VA’s initiative or 

in response to DoJ’s request, after either 

VA or DoJ determines that such 

information is relevant to DoJ’s 

representation of the United States or 

any of its components in legal 

proceedings before a court or 

adjudicative body, provided that, prior 

to each disclosure, the agency also 

determines that release of the records to 

DoJ is a use of the information 

contained in the records that is 

compatible with the purpose for which 

VA collected them. VA, on its own 

initiative, may disclose records in legal 

proceedings before a court or 

administrative body after determining 

that the disclosure of the records to the 

court or administrative body is a use of 

the information contained in the records 

that is compatible with the purpose for 

which VA collected them.’’, has been 

replaced with the following language 

that states, ‘‘VA may disclose 

information from this system of records 

to the Department of Justice (DoJ), either 

on VA’s initiative or in response to DoJ’s 

request for the information, after either 

VA or DoJ determines that such 

information is relevant to DoJ’s 

representation of the United States or 

any of its components in legal 

proceedings before a court or 

adjudicative body, provided that, in 

each case, the agency also determines, 

prior to disclosure, that release of the 

records to DoJ is a use of the 

information contained in the records 

that is compatible with the purpose for 

which VA collected the records. VA, on 

its own initiative, may disclose records, 

in this system of records, in legal 

proceedings before a court or 

administrative body after determining 

that the disclosure of the records to the 

court or administrative body is a use of 

the information contained in the records 

that is compatible with the purpose for 

which VA collected the records.’’ 

To determine whether to disclose 

records under this routine use, VA will 

comply with the guidance promulgated 

by the Office of Management and 

Budget in a May 24, 1985, memorandum 

entitled ‘‘Privacy Act Guidance— 

Update,’’ currently posted at http://

www.whitehouse.gov/omb/inforeg/ 

guidance1985.pdf. 

VA must be able to provide 

information to DoJ in litigation where 

the United States or any of its 

components is involved or has an 

interest. A determination would be 

made in each instance that under the 

circumstances involved, the purpose is 

compatible with the purpose for which 

VA collected the information. This 

routine use is distinct from the authority 

to disclose records in response to a 

court order under subsection (b)(11) of 

the Privacy Act, 5 U.S.C. 552(b)(11), or 

any other provision of subsection (b), in 

accordance with the court’s analysis in 

Doe v. DiGenova, 779 F.2d 74, 78–85 


amozie on DSK3GDR082PROD with NOTICES1
Federal Register / Vol. 83, No. 169 / Thursday, August 30, 2018 / Notices 44409 

(D.C. Cir. 1985) and Doe v. Stephens, 

851 F.2d 1457, 1465–67 (D.C. Cir. 1988). 

This change to the former routine use 

number three, which is now routine use 

number five, is not a new routine use 

but is amended to reflect the current 

language used for the release of 

information to DoJ. 

The language of former routine use 

number four, which is now routine use 

number six, that reads ’’ VA may 

disclose information from this system of 

records to individuals, organizations, 

private or public agencies, or other 

entities or individuals with whom VA 

has a contract or agreement to perform 

such services as VA may deem 

practicable for the purposes of laws 

administered by VA, in order for the 

contractor, subcontractor, public or 

private agency, or other entity or 

individual with whom VA has a 

contract or agreement to perform 

services under the contract or 

agreement.’’ has been amended to read, 

‘‘VA may disclose information from this 

system of records to individuals, 

organizations, private or public 

agencies, or other entities or individuals 

with whom VA has a contract or 

agreement to perform such services as 

VA may deem practicable for the 

purposes of laws administered by VA, 

in order for the contractor, 

subcontractor, public or private agency, 

or other entity or individual with whom 

VA has a contract or agreement to 

perform services under the contract or 

agreement.’’ 

This routine use includes disclosures 

by an individual or entity performing 

services for VA to any secondary entity 

or individual to perform an activity that 

is necessary for individuals, 

organizations, private or public 

agencies, or other entities or individuals 

with whom VA has a contract or 

agreement to provide the service to VA. 

This routine use, which also applies to 

agreements that do not qualify as 

contracts defined by Federal 

procurement laws and regulations, is 

consistent with OMB guidance in OMB 

Circular A–130, App. I, paragraph 

5a(1)(b) that agencies promulgate 

routine uses to address disclosure of 

Privacy Act-protected information to 

contractors in order to perform the 

services contracts for the agency. This 

change to the former routine use 

number four, which is now routine use 

number six, is not a new routine use but 

is amended to reflect the current 

language used for the release of 

information to contractors. 

New routine uses numbers seven, 

eight, and nine have been added to 

address disclosures to the Equal 

Employment Opportunity Commission 

(EEOC), the Federal Labor Relations 

Authority (FLRA), and the Merit 

Systems Protection Board (MSPB) to 

meet the language requirements of OMB 

regarding releases of information by 

Federal agencies. 

The new routine use number seven, 

permits the release of information to the 

Equal Employment Opportunity 

Commission (EEOC) and will state, ‘‘VA 

may disclose information from this 

system to the EEOC when requested in 

connection with investigations of 

alleged or possible discriminatory 

practices, examination of Federal 

affirmative employment programs, or 

other functions of the Commission as 

authorized by law or regulation.’’ 

VA must be able to provide 

information to EEOC to assist it in 

fulfilling its duties to protect employees’ 

rights, as required by statute and 

regulation. 

The new routine use number eight, 

permits the release of information to the 

Federal Labor Relations Authority 

(FLRA) and will state, ‘‘VA may disclose 

information from this system to the 

FLRA, including its General Counsel, 

information related to the establishment 

of jurisdiction, investigation, and 

resolution of allegations of unfair labor 

practices, or in connection with the 

resolution of exceptions to arbitration 

awards when a question of material fact 

is raised; for it to address matters 

properly before the Federal Service 

Impasses Panel, investigate 

representation petitions, and conduct or 

supervise representation elections.’’ VA 

must be able to provide information to 

FLRA to comply with the statutory 

mandate under which it operates. 

The new routine use number nine, 

permits the release of information to the 

Merit Systems Protection Board (MSPB) 

and will state, ‘‘VA may disclose 

information from this system to the 

MSPB, or the Office of the Special 

Counsel, when requested in connection 

with appeals, special studies of the civil 

service and other merit systems, review 

of rules and regulations, investigation of 

alleged or possible prohibited personnel 

practices, and such other functions 

promulgated in 5 U.S.C. 1205 and 1206, 

or as authorized by law.’’ VA must be 

able to provide information to MSPB to 

assist it in fulfilling its duties as 

required by statute and regulation. 

The language of former routine use 

number two, which is now designated 

as routine use number ten, states 

‘‘Disclosure may be made to the 

National Archives and Records 

Administration (NARA) and the General 

Services Administration in records 

management inspections conducted 

under authority of title 44 U.S.C.’’ will 

be changed to ‘‘VA may disclose 

information from this system to the 

National Archives and Records 

Administration (NARA) and General 

Services Administration (GSA) in 

records management inspections 

conducted under title 44, U.S.C..’’ This 

amendment does not change routine 

use. NARA is responsible for archiving 

old records, which are no longer 

actively used but may be appropriate for 

preservation, and for the physical 

maintenance of the Federal 

government’s records. VA must be able 

to provide the records to NARA in order 

to determine the proper disposition of 

such records. This change to the former 

routine use number two, which is now 

number ten, is not a new routine use but 

is amended to reflect the current 

language used to release information to 

NARA and GSA. 

Signing Authority 

The Senior Agency Official for 

Privacy, or designee, approved this 

document and authorized the 

undersigned to sign and submit the 

document to the Office of the Federal 

Register for publication electronically as 

an official document of the Department 

of Veterans Affairs. John Buck, Director 

of the Office of Privacy, Information and 

Identity Protection, Department of 

Veterans Affairs approved this 

document on June 5, 2018 for 

publication. 

Dated: August 24, 2018. 

Kathleen M. Manwell, 

Program Analyst, VA Privacy Service, Office 

of Privacy, Information and Identity 

Protection, Quality, Privacy and Risk, Office 

of Information and Technology, Department 

of Veterans Affairs. 

SYSTEM NAME AND NUMBER 

‘‘Veterans and Uniformed Services 

Personnel Programs of U.S. Government 

Life Insurance—VA’’ (36VA29) 

SECURITY CLASSIFICATION: 

Information in this SORN is not 

classified information. 

SYSTEM LOCATION: 

VA Insurance records are maintained 

as follows: 

1. Active Insurance records are 

located at the VA Insurance Center 

(VAIC) in Philadelphia, Pennsylvania. 

(Appendix I at the end of this document 

provides the complete address.) 

2. Inactive Insurance records are also 

located at the VAIC in Philadelphia, 

Pennsylvania. In addition, inactive 

records are stored at various servicing 

Federal archives and records centers in 

Northeast Philadelphia, Pennsylvania; 

Dayton, Ohio; Lee’s Summit, Missouri; 


amozie on DSK3GDR082PROD with NOTICES1
44410 Federal Register / Vol. 83, No. 169 / Thursday, August 30, 2018 / Notices 

Lenexa, Kansas; Chicago, Illinois; and 

Pittsfield, Massachusetts. (See 

Appendix I for the complete addresses.) 

3. Some pre-1968 records pertaining 

to beneficiaries of deceased veterans are 

located in local VA regional offices, in 

claim folders. 

4. Insurance file numbers, policies 

numbers, and folder locations are 

available to all VA regional offices 

through the Veterans Service Network 

(VETSNET). 

5. Back up computerized insurance 

records and automated data, maintained 

by the Philadelphia Information 

Technology Center (Philadelphia ITC), 

the primary computer-processing center, 

are stored by St. Paul Regional Benefit 

Office in St. Paul, Minnesota, and by 

Iron Mountain in Itasca, Illinois. (See 

Appendix I for the complete addresses 

of each location.) 

6. Records for the supervised 

programs of Government insurance are 

maintained by Prudential Insurance 

Company of America’s Office of 

Servicemembers’ Group Life Insurance 

(OSGLI) in Roseland, New Jersey. (See 

Appendix I for the address.) 

SYSTEM MANAGER(S): 

Official responsible for policies and 

procedures; Director, VA Insurance 

Center, 5000 Wissahickon Avenue, 

Director’s Office (29), Philadelphia, PA 

19144. The phone number is (215) 381– 

3029. 

AUTHORITY FOR MAINTENANCE OF THE SYSTEM: 

Title 38, United States Code (U.S.C.), 

chapter 5, section 501; and chapter 3, 

including sections 303 and 315. Title 38 

U.S.C., chapter 19; chapter 21; and 

section 2106. Title 5 U.S.C. 5514. 

PURPOSE(S) OF THE SYSTEM: 

VA gathers or creates these records to 

administer and supervise statutory 

Government life insurance programs for 

veterans, members of the uniformed 

services, and their spouses, surviving 

spouses, dependents, and beneficiaries 

who apply for them. See the statutory 

provisions cited in ‘‘Authority for 

Maintenance of the System.’’ 

CATEGORIES OF INDIVIDUALS COVERED BY THE

SYSTEM: 

The following categories of 

individuals are covered by this system: 

1. Veterans (not including 

dependents) and members of the 

uniformed services (including 

dependents) who have applied for and/ 

or have been issued Government life 

insurance. 

2. Beneficiaries of Government life 

insurance entitled to or in receipt of 

insurance proceeds. 

3. Attorneys drawing fees for helping 

to settle VA insurance claims. 

The individuals noted above are 

covered by this system based on 

applications, claims, and notices of 

eligibility for the following Government 

life insurance programs provided in 38 

U.S.C. chapters 19 and 21: 

1. U.S. Government Life Insurance 

(USGLI) under section 1942. 

2. National Service Life Insurance 

(NSLI) under section 1904. 

3. Veterans’ Special Life Insurance 

(VSLI) under section 1923. 

4. Veterans’ Reopened Insurance (VRI) 

under section 1925. 

5. Service-Disabled Veterans’ 

Insurance (S–DVI) under sections 1922 

and 1922A. 

6. Veterans’ Mortgage Life Insurance 

(VMLI) under section 2106. 

7. Servicemembers’ Group Life 

Insurance (SGLI), including Family 

Servicemembers’ Group Life Insurance 

(FSGLI), Veterans’ Group Life Insurance 

(VGLI), and Servicemembers’ Group Life 

Insurance Traumatic Injury Protection 

(TSGLI) under sections 1967 through 

1980A. 

CATEGORIES OF RECORDS IN THE SYSTEM: 

Life insurance records (or information 

contained in records) may consist of: 

1. Applications for insurance, 

including: (a) The name and address of 

the veteran or member of the uniformed 

services; (b) email address; (c) phone 

number; (d) correspondence to and from 

the veteran or member of the uniformed 

services or their legal representative; (d) 

date of birth; (e) social security number; 

(f) military service number; (g) dates of 

service; (h) military rank; (i) character of 

discharge; (j) VA file number; (k) plan 

or type of insurance; (l) disability rating; 

(m) medical information regarding 

disability and health history; (n) method 

of payment; (o) amount of insurance 

coverage requested; and (p) bank routing 

and account numbers. 

2. Applications for Veterans’ Mortgage 

Life Insurance (VMLI), including: (a) 

Supporting mortgage documents; (b) 

address of the mortgaged property; (c) 

name and address of the mortgagor; (d) 

the mortgage account number; (e) the 

rate of interest; (f) the original amount 

of the mortgage; (g) the current amount 

of the mortgage; (h) the monthly 

payment amount; (i) the mortgage 

payment period; and (j) VA Specially 

Adapted Grant Card (which contains the 

veteran’s or uniformed services 

member’s name, address, dates of 

military service, branch of service, 

method of separation, whether the 

veteran or member of the uniformed 

services has VMLI, the name and 

address of the lender, the legal 

description and property address, 

improvements to such property, date 

applied for disability compensation, 

date of submission of the initial 

application, grant information, amount 

of the grant approved, or whether the 

grant was denied or canceled). 

3. Beneficiary and option designation 

information, including: (a) The names 

and addresses of principal and 

contingent beneficiaries; (b) beneficiary 

social security number; (c) share amount 

to each beneficiary; (d) the method of 

payment; and (e) the designated estate(s) 

and trust(s). 

4. Insurance contract information, 

including: (a) Authorization of 

allotment payment; (b) authorization for 

deduction from VA benefit payments; 

(c) authorization for deduction from 

military retired pay; (d) authorization 

for deduction from employee payroll; (e) 

paid dividend information; (f) claims for 

disability or death payments; (g) cash 

value, policy loan, and lien information; 

(h) a listing of lapsed actions and 

unpaid insurance proceeds; (i) payment 

vouchers; (j) reinstatement information; 

(k) premium records status, and retired 

status of the policy; (l) court-martial 

orders; (m) copies of personal papers of 

the insured, including birth certificate, 

marriage license, divorce decree, citizen 

or naturalization papers, death 

certificate, adoption decree, and family 

support documents; (n) correspondence 

to and from the veteran, member of the 

uniformed services, legal representative, 

or payee; (o) employment information; 

(p) returned check and check tracer 

information; (q) court documents; and 

(r) insurance death claims settlement 

information, including indebtedness, 

interest, and other credits. 

5. Records of checks withheld from 

delivery to certain foreign countries. 

6. Index of payees, including: (a) 

Central Office (CO) index cards; and (b) 

premium record cards. 

7. Disability Outreach Tracking 

System (DOTS) records stored in the 

Veterans Insurance Claims Tracking and 

Response System (VICTARS), including: 

(a) The veteran’s or uniformed services 

member’s name; (b) address; (c) phone 

number; (d) disability status; (e) social 

security number; (f) date of birth; and (g) 

list of dependents. 

8. Policy information and access 

history from the VA Insurance website 

self-service-portal stored in VICTARS, 

which includes: (a) The name of the 

insured; (b) file number; (c) policy 

number; (d) address; (e) phone number; 

(f) email address; (g) loan status 

(including loan amount requested, 

denied, or pending); (h) the date of 

request for information; (i) loan history; 


amozie on DSK3GDR082PROD with NOTICES1
Federal Register / Vol. 83, No. 169 / Thursday, August 30, 2018 / Notices 44411 

(j) policy changes; (k) dividend option 

changes; and (l) website pages accessed. 

9. Information from the VA Insurance 

website which provides access to 

veterans for completion of an 

application for Service-Disabled 

Veterans Insurance (S–DVI), which 

includes: (a) The veteran’s name; (b) 

address; (c) social security number; (d) 

date of birth; (e) phone number; (f) 

medical history; (g) email address; and 

(h) beneficiary information (such as the 

beneficiary’s name, address, and social 

security number). 

10. Recordings of incoming calls 

using software created by NICE Ltd. 

(hereafter referred to as NICE). 

Insurance personnel in the Veterans 

Insurance Phone Section (VIPS) receive 

these calls from veterans, members of 

the uniformed services, beneficiaries, 

personal representatives, members of 

Congress and their staff, other interested 

parties, and stakeholders. (The 

recordings are maintained for quality 

assurance and training purposes only.) 

RECORD SOURCE CATEGORIES: 

The veteran, member of the 

uniformed services, or someone acting 

on his/her behalf; the uniformed 

services, other Federal agencies, 

including the Department of Defense 

(DoD); Social Security Administration 

(SSA); U.S. Treasury Department; Office 

of Servicemembers’ Group Life 

Insurance (OSGLI); State and local 

agencies; Federal, State, and local 

courts; VA records; VA and private 

physicians; VA and private medical 

facilities; accredited veterans service 

organizations and other organizations 

aiding veterans and members of the 

uniformed services; VA-approved 

claims agents; VA fiduciaries; courtappointed guardians/conservators, 

powers of attorney, and military 

trustees; financial institutions; 

beneficiaries; commercial insurance 

companies; undertakers; lending 

institutions holding a veteran’s or 

uniformed services member’s mortgage; 

VA Loan Guaranty; contractors 

remodeling, enlarging, or adding 

construction to existing homes; relatives 

and other interested persons; Westlaw 

and website-based research; Inquiry 

Routing & Information System (IRIS) 

(maintained under System of Records 

151VA005OP6, by the Office of 

Information and Technology); and the 

general public. 

ROUTINE USES OF RECORDS MAINTAINED IN THE

SYSTEM, INCLUDING CATEGORIES OF USERS AND

THE PURPOSES OF SUCH USES: 

1. VA may disclose information from 

the record of an individual in response 

to an inquiry from the congressional 

office made at the request of that 

individual. 

2. VA may, on its own initiative, 

disclose information from this system to 

appropriate agencies, entities, and 

persons when (1) VA suspects or has 

confirmed that there has been a breach 

of the system of records; (2) VA has 

determined that as a result of the 

suspected or confirmed breach there is 

a risk of harm to individuals, VA 

(including its information systems, 

programs, and operations), the Federal 

Government, or national security; and 

the disclosure made to such agencies, 

entities, and persons is reasonably 

necessary to assist in connection with 

VA’s efforts to respond to the suspected 

or confirmed breach or to prevent, 

minimize, or remedy such harm. 

3. VA may disclose information from 

this system to another Federal agency or 

Federal entity, when VA determines 

that information from this system of 

records is reasonably necessary to assist 

the recipient agency or entity in (1) 

responding to a suspected or confirmed 

breach or (2) preventing, minimizing, or 

remedying the risk of harm to 

individuals, the recipient agency or 

entity (including its information 

systems, programs, and operations), the 

Federal Government, or national 

security, resulting from a suspected or 

confirmed breach. 

4. VA may, on its own initiative, 

disclose information in this system, 

except the names and home addresses of 

veterans and their dependents, which is 

relevant to a suspected or reasonably 

imminent violation of law, whether 

civil, criminal or regulatory in nature 

and whether arising by general or 

program statute or by regulation, rule or 

order issued pursuant thereto, to a 

Federal, state, local, tribal, or foreign 

agency charged with the responsibility 

of investigating or prosecuting such 

violation, or charged with enforcing or 

implementing the statute, regulation, 

rule or order. On its own initiative, VA 

may also disclose the names and 

addresses of veterans and their 

dependents to a Federal agency charged 

with the responsibility of investigating 

or prosecuting civil, criminal or 

regulatory violations of law, or charged 

with enforcing or implementing the 

statute, regulation, rule or order issued 

pursuant thereto. 

5. VA may disclose information from 

this system of records to the Department 

of Justice (DoJ), either on VA’s initiative 

or in response to DoJ’s request for the 

information, after either VA or DoJ 

determines that such information is 

relevant to DoJ’s representation of the 

United States or any of its components 

in legal proceedings before a court or 

adjudicative body, provided that, in 

each case, the agency also determines 

prior to disclosure that release of the 

records to the DoJ is a use of the 

information contained in the records 

that is compatible with the purpose for 

which VA collected the records. VA, on 

its own initiative, may disclose records 

in this system of records in legal 

proceedings before a court or 

administrative body after determining 

that the disclosure of the records to the 

court or administrative body is a use of 

the information contained in the records 

that is compatible with the purpose for 

which VA collected the records. 

6. VA may disclose information from 

this system of records to individuals, 

organizations, private or public 

agencies, or other entities or individuals 

with whom VA has a contract or 

agreement to perform such services as 

VA may deem practicable for the 

purposes of laws administered by VA, 

in order for the contractor, 

subcontractor, public or private agency, 

or other entity or individual with whom 

VA has a contract or agreement to 

perform services under the contract or 

agreement. 

7. VA may disclose information from 

this system to the EEOC when requested 

in connection with investigations of 

alleged or possible discriminatory 

practices, examination of Federal 

affirmative employment programs, or 

other functions of the Commission as 

authorized by law or regulation. 

8. VA may disclose information from 

this system to the FLRA, including its 

General Counsel, information related to 

the establishment of jurisdiction, 

investigation, and resolution of 

allegations of unfair labor practices, or 

in connection with the resolution of 

exceptions to arbitration awards when a 

question of material fact is raised; for it 

to address matters properly before the 

Federal Services Impasses Panel, 

investigate representation petitions, and 

conduct or supervise representation 

elections. 

9. VA may disclose information from 

this system to the MSPB, or the Office 

of the Special Counsel, when requested 

in connection with appeals, special 

studies of the civil service and other 

merit systems, review of rules and 

regulations, investigation of alleged or 

possible prohibited personnel practices, 

and such other functions promulgated 

in 5 U.S.C. 1205 and 1206, or as 

authorized by law. 

10. VA may disclose information from 

this system to NARA and GSA in 

records management inspections 

conducted under title 44, U.S.C. 

11. Disclosure to other Federal 

agencies may be made to assist such 


amozie on DSK3GDR082PROD with NOTICES1
44412 Federal Register / Vol. 83, No. 169 / Thursday, August 30, 2018 / Notices 

agencies in preventing and detecting 

possible fraud or abuse by individuals 

in their operations and programs. 

12. Any information in this system 

may be disclosed to a Federal agency, 

upon its official request, to the extent 

that it is relevant and necessary to that 

agency’s decision regarding: the hiring, 

retention, or transfer of an employee; 

the issuance of a security clearance; the 

letting of a contract; or the issuance or 

continuance of a license, grant, or other 

benefit given by that agency. However, 

in accordance with an agreement with 

the U.S. Postal Service, disclosures to 

the U.S. Postal Service for decisions 

concerning the employment of veterans 

will only be made with the veteran’s 

prior written consent. 

13. Any information in this system 

may be disclosed to a State or local 

agency, upon its official request, to the 

extent that it is relevant and necessary 

to that agency’s decision on: The hiring, 

transfer, or retention of an employee; 

the issuance of a security clearance; the 

letting of a contract; or the issuance or 

continuance of a license, grant, or other 

benefit by that agency; provided, that if 

the information pertains to a veteran or 

member of the uniformed services, the 

name and/or address of the veteran or 

member of the uniformed services will 

not be disclosed unless the name and 

address is provided first by the 

requesting State or local agency. 

14. Any information in this system 

may be disclosed to a Federal, State or 

local agency maintaining civil or 

criminal violation records, or other 

pertinent information such as prior 

employment history, prior Federal 

employment background investigations, 

and personal or educational 

background, at the request of the veteran 

or member of the uniformed services, in 

order for VA to obtain information 

relevant to the hiring, transfer, or 

retention of an employee, the letting of 

a contract, the granting of a security 

clearance, or the issuance of a grant or 

other benefit. 

15. Any information in this system 

may be disclosed to a Federal agency, 

except for the name and address of a 

veteran or member of the uniformed 

services, in order for VA to obtain 

information relevant to the issuance of 

a benefit under title 38 U.S.C. The name 

and address of a veteran or member of 

the uniformed services may be disclosed 

to a Federal agency under this routine 

use if they are required by the Federal 

agency to respond to a VA inquiry. 

16. Except for beneficiary and option 

designations, any information in this 

system, including the name and address 

of a veteran or member of the uniformed 

services, may be disclosed to any 

nonprofit organization if the release is 

directly connected with the conduct of 

programs and the utilization of benefits 

under title 38 U.S.C. (such disclosures 

include computerized lists of names and 

addresses). 

17. Except for medical information 

and beneficiary and option 

designations, any information including 

insurance contract information (e.g., 

name, address, status of the account, 

dividends paid, cash value, and policy 

loans) may be disclosed at the request 

of a veteran or member of the uniformed 

services to an attorney acting under a 

declaration of representation, a VAapproved claims agent, an insurance 

agency, a trust officer, or to employees 

or members of an accredited service 

organization, so that these individuals 

or organizations can aid veterans or 

members of the uniformed services in 

the preparation, presentation, and 

prosecution of claims under the laws 

administered by VA. The name and 

address of a veteran or member of the 

uniformed services will not, however, 

be disclosed to these individuals under 

this routine use if the veteran or 

member of the uniformed services has 

not requested the assistance of an 

accredited service organization, claims 

agent, trust officer, or an attorney. 

18. The name, address, insurance 

account information of an insured 

veteran or member of the uniformed 

services, their beneficiary(ies), legal 

representatives, or designated payee(s), 

and the amount of payment may be 

disclosed to the Treasury Department, 

upon its official request, in order for the 

Treasury Department to pay dividends, 

policy loans, cash surrenders, maturing 

endowments, insurance refunds, or to 

issue checks and perform check tracer 

activities for the veteran or member of 

the uniformed services, beneficiary(ies), 

legal representative, or designated 

payee(s). 

19. The name and address of an 

insured veteran or member of the 

uniformed services, date and amount of 

payments made to VA, including 

specific status of each policy (e.g., 

premiums paid, dividends issued, cash 

and loan values) may be disclosed to the 

Internal Revenue Service (IRS), upon its 

official request, in order for the IRS to 

collect tax liens by withholding 

insurance payments to satisfy unpaid 

taxes. This purpose is consistent with 

title 26 of the United States Code, 

section 7602. 

20. The name, address, social security 

number, date of discharge from the 

military, medical information 

concerning the grounds for total 

disability or the nature of an injury or 

illness, and dependency- or beneficiaryrelated information of a member of the 

uniformed services or veteran may be 

disclosed to the Office of 

Servicemembers’ Group Life Insurance 

(OSGLI) at the request of a member of 

the uniformed services or veteran in 

order to aid OSGLI in the verification of 

such information for the purpose of 

issuing and maintaining insurance 

policies provided to members of the 

uniformed services or veterans 

participating in the Servicemembers’ 

Group Life Insurance (SGLI) and/or 

Veterans’ Group Life Insurance (VGLI) 

programs, and to pay insurance benefits 

under these programs. 

21. The name, address, and other 

identifying information, such as a social 

security number or a military service 

number, may be disclosed to the 

Department of Defense (Army, Air 

Force, Navy, and Marine Corps); the 

Coast Guard of the Department of 

Homeland Security; the Commissioned 

Officers Corps of the U.S. Public Health 

Service; and the Commissioned Officers 

Corps of the National Oceanic and 

Atmospheric Administration of the 

Department of Commerce, upon their 

official request to help establish and 

maintain allotments from active and 

retired service pay for VA insurance 

premiums and loan repayments. 

22. The face amount and cash and/or 

loan value of an insurance policy, 

verification of an existing insurance 

policy, and the name and address of an 

insured veteran or member of the 

uniformed services, may be disclosed at 

the request of the veteran or member of 

the uniformed services to a Federal, 

State, or local agency, in order for these 

agencies to assist a veteran or member 

of the uniformed services applying for 

Medicaid, Medicare, nursing home 

admittance, welfare benefits, or other 

benefits provided by the requesting 

agency to the extent that the information 

is relevant and necessary to the agency’s 

decision regarding those benefits. 

23. The name and address of a veteran 

or member of the uniformed services 

and military service information (e.g., 

dates of service, branch of service) may 

be disclosed to the Armed Forces 

Institute of Pathology (AFIP), upon its 

official request, in order for the AFIP to 

conduct research for specified official 

purposes. 

24. The name(s) and address(es) of a 

veteran or member of the uniformed 

services may be disclosed to another 

Federal agency or to a contractor of that 

agency, at the written request of the 

head of that agency or designee of the 

head of that agency, for the purpose of 

conducting Government research 

necessary to accomplish a statutory 

purpose of that agency. 


amozie on DSK3GDR082PROD with NOTICES1
Federal Register / Vol. 83, No. 169 / Thursday, August 30, 2018 / Notices 44413 

25. Any information in this system, 

including the nature and amount of a 

financial obligation, may be disclosed to 

a debtor’s employing agency or 

commanding officer, upon its official 

request, as a routine use in order to 

assist VA in the collection of unpaid 

financial obligations owed to VA so that 

the debtor-employee may be counseled 

by his or her Federal employer or 

commanding officer. This purpose is 

consistent with 5 U.S.C. 5514; 31 U.S.C. 

3701–3702 and sections 3711–3718. 

26. Any information in this system, 

including available identifying data 

regarding the debtor, such as the name 

of the debtor, last known address of the 

debtor, name of the debtor’s spouse, 

social security number of the debtor, VA 

insurance number, VA loan number, VA 

file number, place of birth, date of birth 

of the debtor, name and address of the 

debtor’s employer or firm, and dates of 

employment, may be disclosed to other 

Federal agencies, State probate courts, 

State drivers’ license bureaus, and State 

automobile title and license bureaus as 

a routine use in order to obtain current 

address and credit report assistance for 

the collection of unpaid financial 

obligations owed the United States. This 

purpose is consistent with the Federal 

Claims Collection Act of 1966 (Pub. L. 

89–508), subsequent amendments, and 

31 U.S.C. 3701–3702 and 3711–3718. 

27. Any information concerning the 

veteran’s or uniformed services 

member’s indebtedness to the United 

States by virtue of a person’s 

participation in a benefits program 

administered by VA, including personal 

information obtained from other Federal 

agencies through computer matching 

programs, may be disclosed to any third 

party, except consumer reporting 

agencies, in connection with any 

proceeding for the collection of an 

amount owed to the United States. 

Purposes of these disclosures may be to 

(a) assist VA in collection of title 38 

benefit overpayments, overdue 

indebtedness, and/or costs of services 

provided individuals not entitled to 

such services, and (b) initiate legal 

actions for prosecuting individuals who 

willfully or fraudulently obtain title 38 

benefits without entitlement. This 

disclosure is consistent with 31 U.S.C. 

3701–3702, 3711–3718; and 38 U.S.C. 

5701(b)(6). 

28. The name and address of a veteran 

or member of the uniformed services, 

other information as is reasonably 

necessary to identify such veteran or 

member of the uniformed services, 

including personal information obtained 

from other Federal agencies through 

computer matching programs, and any 

information concerning the veteran’s or 

uniformed services member’s 

indebtedness to the United States by 

virtue of the person’s participation in a 

benefits program administered by VA, 

may be disclosed to a consumer 

reporting agency for purposes of 

assisting in the collection of such 

indebtedness, provided that the 

provisions of 31 U.S.C. 3701–3702 and 

3711–3718 and 38 U.S.C 5701(g)(4) have 

been met. 

29. Any information in this system, 

such as notices of renewal, 

reinstatements, premiums due, lapsed 

actions, miscellaneous insurance 

instructions, disposition of dividends, 

policy loans, and transfer of records, 

may be disclosed to VA fiduciaries, 

court-appointed guardians/conservators, 

powers of attorney, or military trustees 

of incompetent veterans or members of 

the uniformed services, in order to 

advise VA fiduciaries, court-appointed 

guardians/conservators, powers of 

attorney, or military trustees of current 

actions to be taken in connection with 

ownership of U.S. Government life 

insurance policies and to enable them to 

properly perform their duties as 

fiduciaries or guardians, powers of 

attorney, or military trustees. 

30. Any information in this system of 

records may be disclosed, in the course 

of presenting evidence in or to a court, 

magistrate, administrative tribunal, or 

grand jury, including disclosures to 

opposing counsel in the course of such 

proceedings or in settlement 

negotiations. 

31. Identifying information, except for 

the name and address of a veteran or 

member of the uniformed services, may 

be disclosed to a Federal, State, county, 

or municipal agency for the purpose of 

conducting computer matches to obtain 

information to validate the entitlement 

of a veteran or member of the uniformed 

services who is receiving, or has 

received, Government insurance 

benefits under title 38 of the United 

States Code. The name and address of 

a veteran or member of the uniformed 

services may also be disclosed to a 

Federal agency under this routine use if 

they are required by the Federal agency 

to respond to the VA inquiry. 

POLICIES AND PRACTICES FOR STORAGE OF

RECORDS: 

Records are stored in two 

computerized systems called Veterans 

Insurance Claims Tracking and 

Response System (VICTARS), and the 

Insurance Terminal System (ITS). 

VICTARS utilizes imaging and 

electronic technology to store paper 

documents, including applications and 

correspondence, and it records all 

processing-related activities involving 

insurance policies, disability outreach 

services, and the website self-service 

portal. 

ITS provides direct access to 

insurance records relative to claims 

processing via computer monitors. Both 

VICTARS and ITS store and retrieve all 

information in the insurance records 

system through the local area network 

(LAN) maintained through the 

Philadelphia ITC at the Philadelphia 

Insurance Center. 

NICE creates recordings of incoming 

phone calls received by insurance 

personnel regarding policy-related 

issues and stores the calls as part of the 

LAN maintained through the 

Philadelphia ITC. 

Back-up VA insurance records are 

stored in secured areas by the St. Paul 

Regional Benefit Office and Iron 

Mountain. (Appendix I provides the 

complete addresses for each location.) 

Inactive records are also stored on 

microfilm, microfiche, compact disks, 

CO index cards, premium record cards 

in hardcopy folders, computer lists, and 

punch cards, which are kept in locked 

files and secured areas. 

POLICIES AND PRACTICES FOR RETRIEVABILITY

OF RECORDS: 

All hardcopy and electronically 

stored insurance records are retrievable 

by the Government insurance file 

number, VA file number, policyholder’s 

name, and social security number. 

Information input through the VA 

Insurance website’s self-service portal 

relative to loan applications is 

retrievable by the use of unique 

personal identification numbers (PINs), 

passwords, and insurance file numbers. 

Approved encryption technology is 

used to protect personal information. 

Incomplete S–DVI applications are 

retrievable on the VA Insurance’s secure 

website through the use of personal 

passwords, social security numbers, and 

dates of birth of the veterans. (The 

completed S–DVI application becomes 

part of the VICTARS storage system.) 

Approved encryption technology is 

used to protect personal information. 

The Interactive Voice Response (IVR) 

permits veterans to access audible 

information about their insurance 

records, which is stored by VA 

Insurance’s LAN via touch-tone 

telephone technology utilizing VA 

Insurance file numbers. 

POLICIES AND PRACTICES FOR RETENTION AND

DISPOSAL OF RECORDS: 

Hardcopy records are retained and 

disposed of in accordance with 

disposition authorization approved by 

the Archivist of the United States. 

VICTARS, the primary records storage 

and retrieval system for the Insurance 


amozie on DSK3GDR082PROD with NOTICES1
44414 Federal Register / Vol. 83, No. 169 / Thursday, August 30, 2018 / Notices 

program, maintains imaged insurance 

records indefinitely through the VA 

Insurance LAN. Hardcopy records 

imaged into VICTARS are stored for 31 

days prior to destruction. Original 

copies of imaged beneficiary 

designation documents are stored 

indefinitely at the NARA Mid-Atlantic 

Regional Center. (See Appendix I for the 

complete address.) Computerized 

records accessible through ITS are also 

maintained indefinitely through the VA 

Insurance LAN. Back-up Philadelphia 

ITC archive records are stored on tape 

for one year prior to being erased or over 

written. 

NICE recordings, which document 

incoming phone calls regarding 

insurance policies, are maintained for a 

minimum of 13 months after the call 

and are purged thereafter. 

ADMINISTRATIVE, TECHNICAL, AND PHYSICAL

SAFEGUARDS: 

1. Physical Security. 

a. All VA facilities are protected by 

the Federal Protective Service or other 

security personnel. All Insurance files 

and processing areas are restricted to 

authorized personnel on a need-to-know 

basis. Areas containing paper and 

computerized records are protected by a 

sprinkler system. Paper records 

pertaining to employees and public 

figures, or otherwise sensitive files, are 

stored in locked files. Microfilm records 

and compact disk (CD) back-up files of 

the payment processing unit 

(Collections) activities are stored in 

locked, fireproof, humidity-controlled 

vaults at the Insurance Center. 

b. Access to the Philadelphia ITC and 

Collections is secured by electronic 

locking devices and is restricted to 

Philadelphia ITC and Collections 

employees, custodial personnel, and 

Federal Protective Service or other 

security personnel. All other persons 

gaining access to computer rooms and 

Collections are escorted by an 

individual with authorized access. 

c. Access to records at the Insurance 

Center through computerized storage 

systems, including VICTARS, ITS, 

NICE, and the Philadelphia ITC, is 

protected by passwords, magnetic card 

readers, and audible alarms. Electronic 

keyboard locks are activated upon 

security errors. Video surveillance is 

also provided in secured processing and 

computer protected areas, such as 

Claims, Collections, and the ITC. An 

Information Security Officer is assigned 

responsibility for privacy-security 

measures, including review of violations 

logs and local control and distribution 

of passwords. 

2. System Security. 

a. In the Philadelphia ITC, automated 

labeling techniques identify 

computerized tapes and disks 

containing data. Access to computer 

programs is controlled at the operations 

level. 

b. VICTARS, ITS, and NICE utilize the 

Insurance Center’s LAN as the storage 

and retrieval conduit, which uses 

passwords to provide automated 

recognition of authorized users, their 

respective access levels, and 

restrictions. Passwords are changed 

periodically and are restricted to 

authorized individuals on a need-toknow basis for system access or security 

purposes. 

c. Back-up insurance records and 

Philadelphia ITC data are stored in a 

secured site by the St. Paul Regional 

Benefit Office and by Iron Mountain. 

d. The VA Insurance website selfservice portal, which is used by 

veterans, their legal representatives, and 

payees, is only accessible with the use 

of personal identifiers consisting of 

PINs, passwords, file numbers, loan 

numbers, social security numbers, and 

dates of birth. The access portals utilize 

LAN-based encryption technology and 

firewalls to protect personal data. 

e. The IVR, which is protected as part 

of the LAN, permits veterans to listen to 

information from their insurance 

records via touch-tone telephones, 

which utilize VA Insurance file 

numbers to access the records. 

f. Data exchange by email within the 

agency or between other Federal 

agencies is done by means of dedicated 

communication lines utilizing approved 

encryption technology. 

RECORD ACCESS PROCEDURE: 

Individuals desiring access to, or 

wishing to contest, VA records and 

related procedures should write to the 

VA Insurance Center at 5000 

Wissahickon Avenue, Director’s Office 

(29), Philadelphia, Pennsylvania 19144. 

CONTESTING RECORD PROCEDURES: 

(See Records Access Procedures 

above.) 

NOTIFICATION PROCEDURES: 

Any individual who wishes to 

determine whether a record is 

maintained in this system under his or 

her name or other personal identifier, 

who wants to determine the contents of 

such record, or has a routine inquiry 

concerning the status of his or her 

insurance under this system, may 

contact the VA Insurance Center in 

Philadelphia, Pennsylvania at (215) 

381–3029. Requests concerning the 

specific content of a record must be 

made in writing or made in person at 

the VA Insurance Center in 

Philadelphia. The inquirer should 

provide the full name of the veteran or 

member of the uniformed services; the 

insurance file number, VA claim 

number, or social security number; the 

date of birth of the veteran or member 

of the uniformed services; and 

reasonably identify the benefit or system 

of records involved. If the insurance file 

number or any of the other identifiers 

noted above are not available, requestors 

should provide the service number, 

and/or location of insurance records 

that will aid VA personnel in locating 

the official insurance records. (See 

Appendix I for the addresses of records 

storage facilities.) 

EXEMPTIONS PROMULGATED FOR THE SYSTEM: 

None. 

HISTORY: 

Veterans and Uniformed Services 

Personnel Programs of U.S. Government 

Life Insurance–VA (36VA29), published 

at 75 FR 65405, October 22, 2010, was 

the last full publication of the VA 

Insurance Center’s SORN 36VA29 

which provided updated information 

regarding VAIC records and 

consolidated the outdated SORNs 

36VA00, 46VA00, and 53VA00 into one 

SORN. 

Appendix I: Addresses of VA Insurance 

Records Facilities 

1. VA Insurance Center, 5000 Wissahickon 

Avenue, Philadelphia, PA 19144 

2. St. Paul Regional Benefit Office, 1 Federal 

Drive, Fort Snelling, St. Paul, MN 

55111–4050 

3. Iron Mountain, 1397 Glenlake Avenue, 

Itasca, IL 60143 

4. NARA Mid-Atlantic Region (Northeast 

Philadelphia), 14700 Townsend Road, 

Philadelphia, PA 19154 

5. NARA Great Lakes Region (Dayton 

Kingsridge), 8801 Kingsridge Drive, 

Dayton, OH 45458 

6. NARA Central Plains Region (Lee’s 

Summit), 200 Space Center Drive, Lee’s 

Summit, MO 64064 

7. NARA Central Plains Region (Lenexa), 

17501 West 98th Street, Suite 3150, 

Lenexa, KS 66219 

8. NARA Great Lakes Region (Chicago), 7358 

South Pulaski Road, Chicago, IL 60629 

9. NARA Northeast Region (Pittsfield), 10 

Conte Drive, Pittsfield, MA 01201 

10. Office of Servicemembers’ Group Life 

Insurance, 80 Livingston Avenue, 

Roseland, NJ 07068 

[FR Doc. 2018–18789 Filed 8–29–18; 8:45 am] 

BILLING CODE P 


amozie on DSK3GDR082PROD with NOTICES1