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**[ICR No. 2032.01] 1855 -** **NEW -**  **Office of Innovation and Improvement Grantee Viewpoint Survey**  **SUPPORTING STATEMENT**

**FOR PAPERWORK REDUCTION ACT SUBMISSION [ICR No. 2032.01] 1855**  **- NEW**  **- Office of Innovation and Improvement Grantee Viewpoint**  **Survey** 

### A. Justification **1. Explain the circumstances that make the collection of information necessary.**  **Identify any legal or administrative requirements that necessitate the collection. Attach a**  **hard copy of the appropriate section of each statute and regulation**  **mandating or auth orizing the collection of information**  **, or**  **you may provide a valid**  **URL link or paste the applicable section**  **. Please limit pasted text to no longer than 3**  **pages. Specify the review type of the collection (new, revision, extension,**  **reinstatement with change, reinstatement without change)**  **. If revised, briefly specify the changes. If a rulemaking is involved, make note of the sections or changed**  **sections, if applicable.** The purpose of the Office of Innovation and Improvement (OII) Grantee Satisfaction Survey is to appraise grantees of their satisfaction in regards to OII products and services and to learn way s in which the organization can improve service to external customers. The survey

would collect information on satisfaction regarding current technical ass istance resources and services that the organization offers and provide grantees with an opportunity

to provide feedback on resources and services that would improve their fiduciary responsibilities. Fifteen of OII’s grant programs will participate in th e survey including the Charter Schools Program, Investing In Innovation, Promise Neighborhoods, School L eadership Program, Supporting Effective Educator Development, Transition to Teaching, Magnet Schools Assistance Program, Full Service Community Schools, Ready to Learn Television Program, Teacher Quality Programs, Arts in Education Model Development and Dissemination, and Professional Development for Arts Educators. The Office of Innovation and Improvement is seeking approval for a new electronic colle ction for the OII Grantee Satisfaction Survey
. **2. Indicate how, by whom, and for what purpose the information is to be used. Except**  **for a new collection, indicate the actual use the agency has made of the information received from the current collection.**  The survey

would collect information on satisfaction regarding current technical assistance resources and services that the organization offers and provide grantees with an opportunity

to provide feedback on resources and services that would improve their fiduciary responsibilities.2

**[ICR No. 2032.01] 1855 -** **NEW -**  **Office of Innovation and Improvement Grantee Viewpoint Survey**  The information collected for the survey will be used to determine customer satisfaction with current programs and services, make modifications to current services, including technical assistance, and determine the need for modifications to reporting requirements and/or dates. **3. Describe whether, and to what extent, the collection of information involves the use**  **of automated, electronic, mechanical, or other technological collection techniques or forms of information technology,**  **e.g. permitting electronic submission of responses, and the basis for the decision of adopting this means of collection. Also describe any**  **consideration given to using technology to reduce burden.** Survey participants would be required to complete the sur vey using Survey

Monkey or Adobe LiveC ycle, both of which have an electronic submission process. We are currentl y in the process of determining which product would be easiest, most convenient product for the customer and the most cost
- effective for the go vernment. **4. Describe ef** 

**forts to identify duplication. Show specifically why any similar**  **information already available cannot be used or modified for use for the purposes described in**  **Question 2**  **above.** The information supplied by the applicant is not in any other data collection, and is unique to each program and the particular grantee. **5. If the collection of information impacts small businesses or other small entities,**  **describe any methods used to minim ize burden. A small entity may be (1) a small**  **business which is deemed to be one that is independently owned and operated and that is not dominant in its field of operation; (2) a small organization that is any not** **** **for -**  **profit enterprise that is independent ly owned and operated and is not dominant**  **in its field; or (3) a small government jurisdiction, which is a government of a city, county, town, township, school district, or special district with a population of less**  **than 50,000.** Small businesses are not impacted b y this data collection. **6. Describe the consequences to Federal program or policy activities if the collection is**  **not conducted or is conducted less frequently, as well as any technical or legal obstacles to reducing burden.**  The organization does n ot currentl y have a mechanism for evaluating the needs and satisfaction of current grantees. Without the customer service survey , it will be difficult3

**[ICR No. 2032.01] 1855 -** **NEW -**  **Office of Innovation and Improvement Grantee Viewpoint Survey**  for the organization to make continuous improvement in the area of customer service without input from grantees across various programs. **7. Explain any special circumstances that would cause an information collection to be**  **conducted in a manner:**
 **requiring respondents to report information to the agency more often than quarterly;** 
 **requiring respondents to prep are a written response to a collection of**  **information in fewer than 30 days after receipt of it;**
 **requiring respondents to submit more than an original and two copies of any document;** 
 **requiring respondents to retain records, other than health, medical, gove rnment**  **contract, grant -**  **in -**  **aid, or tax records for more than three years;**
 **in connection with a statistical survey, that is not designed to produce valid and reliable results than can be generalized to the universe of study;** 
 **requiring the use of a statistica l data classification that has not been reviewed**  **and approved by OMB;**
 **that includes a pledge of confidentiality that is not supported by authority established in statute or regulation, that is not supported by disclosure and data**  **security policies that are consistent with the pledge, or that unnecessarily**  **impedes sharing of data with other agencies for compatible confidential use; or**
 **requiring respondents to submit proprietary trade secrets, or other confidential**  **information unless the agency can demonstrate that it has instituted procedures to protect the information’s confidentiality to the extent permitted by law.**  There are no special circumstances that require the collection to be conducted any of the manners listed above. **8. As**  **applicable, state that the Department has published the 60 and 30 Federal**  **Register notices as required by 5 CFR 1320.8(d), soliciting comments on the**  **information coll ection prior to submission to OMB. Summarize public comments**  **received in response to that notice and describe actions taken by the agency in response to these comments. Specifically address comments received on cost and**  **hour burden. Describe efforts to c**  **onsult with persons outside the agency to obtain their views on the availability of data, frequency of collection, the clarity of instruction and record**  **keeping, disclosure, or reporting format (if any), and on the data elements to be recorded, disclosed,**  **or reported.**4

**[ICR No. 2032.01] 1855 -** **NEW -**  **Office of Innovation and Improvement Grantee Viewpoint Survey**  **Consultation with representatives of those from whom information is to be obtained or those who must compile records should occur at least once every 3 years** 

**– even if**  **the collection of information activity is the same as in prior periods. Th ere may be**  **circumstances that may preclude consultation in a specific situation. These circumstances should be explained.**  The Department will publish a 60
- and 30
- day Federal Register Notice seeking public comment. **9. Explain any decision to provide any**  **payment or gift to respondents, other than remuneration of contractors or grantees**  **with meaningful justification .**  No gifts or pay

ments will be made to respondents. **10. Describe any assurance of confidentiality provided to respondents and the basis for**  **the as surance in statute, regulation, or agency policy. If personally identifiable**  **information (PII) is being collected, a Privacy Act statement should be included on the instrument. Please provide a citation for the Systems of Record Notice and the**  **date a Priva cy Impact Assessment was completed**  **as indicated on the ICRAS’ Part 2 IC form**  **. A confidentiality statement with a legal citation that authorizes the pledge**  **of confidentiality**  **should be provided. Requests for this information are in**  **accordance with the follo wing ED and OMB policies: Privacy Act of 1974, OMB**  **Circular A -**  **108**

**– Privacy Act Implementation** 

**– Guidelines and Responsibilities,**  **OMB Circular A -**  **130 Appendix I**

**– Federal Agency Responsibilities for Maintaining**  **Records About Individuals, OMB M -**  **03 -**  **22**

**– OMB G** **uidance for Implementing the Privacy Provisions of the E**  **- Government Act of 2002, OMB M**  **- 06**  **- 15** 

**– Safeguarding**  **Personally Identifiable Information, OM:6 -**  **104**

**– Privacy Act of 1974 (Collection,**  **Use and Protection of Personally Identifiable Information) .**  **If the collection is**  **subject to the Privacy Act, the Privacy Act statement is deemed sufficient with respect to confidentiality. If there is no expectation of confidentiality, simply state**  **that the Department make s**  **no pledge about the confidentially of the data.** No assurance of confidentiality is provided. **11. Provide additional justification for any questions of a sensitive nature, such as**  **sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private. The justification s**  **hould include the reasons why the agency considers the questions necessary, the specific uses to be made of the**  **information, the explanation to be given to persons from whom the information is requested, and any steps to be taken to obtain their consent.** 5

**[ICR No. 2032.01] 1855 -** **NEW -**  **Office of Innovation and Improvement Grantee Viewpoint Survey**  There is no question of sensitive nature in this collection of information. **12. Provide estimates of the hour burden of the collection of information. The**  **statement should:**
 **Indicate the number of respondents by affected public type (federal government, individuals or households, private sector** 

**– businesses or other for**  **- profit, private**  **sector**
**– not**  **- for**  **- profit institutions, farms, state, local or tribal governments),**  **frequency of response, annual hour burden, and an explanation of how the**  **burden was estimated, including identification of burden type: recordkeeping, reporting or third party disclosure. All narrative should be included in**  **Question 12. Unless directed to do so, ag**  **encies should not conduct special surveys to obtain information on which to base hour burden estimates. Consultation with a**  **sample (fewer than 10) of potential respondents is desirable. If the hour burden on respondents is expected to vary widely because**  **of differences in activity, size, or complexity, show the range of estimated hour burden, and explain the reasons**  **for the variance. Generally, estimates should not include burden hours for customary and usual business practices.** 
 **If this request for appro val covers more than one form, provide separate hour**  **burden estimates for each form .**  **(The table should at minimum**  **include Respondent types,**  **Number of Respondent**  **s and Responses, Hours/Response, and**  **Total Hours)**
 **Provide estimates of annualized cost to respondents of the hour burdens for collections of information, identifying and using appropriate wage rate**  **categories. The cost of contracting out or paying outside parties for information collection activities sho**  **uld not be included here. Instead, this cost should be included in**  **Question 14.**  The estimated respondent cost for the survey is based on 1 hour per survey submission. The figure of 1 hour is based on our own experience and that of the contractor that he lped us develop a survey

that would take respondents no more than 30 minutes to complete. We estimate respondent cost at an average of $25 per hour so that the average cost per application would be $25 x 1 hour = $25. The estimated data burden for the sur vey is 1 hour x 1 survey

= 1 hour. The reporting and recordkeeping hour burden for this clearance would affect approximately

200 grantee/point of contracts. We are expecting a total annual response rate of 200 responses with 100% of the responses collect ed electronically . This survey should take respondents one hour to complete for a total of 200 annual burden hours
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**[ICR No. 2032.01] 1855 -** **NEW -**  **Office of Innovation and Improvement Grantee Viewpoint Survey**  **13. Provide an estimate of the total annual cost burden to respondents or record**  **keepers resulting from the collection of information. (Do n ot include the cost of any**  **hour burden shown in Question**  **s 12 and 14.)**
 **The cost estimate should be split into two components: (a) a total capital and start** **- up cost component (annualized over its expected useful life); and (b) a total**  **operation and maintenan ce and purchase of services component. The estimates**  **should take into account costs associated with generating, maintaining, and disclosing or providing the information. Include descriptions of methods used to**  **estimate major cost factors including system and technology acquisition,**  **expected useful life of capital equipment, the discount rate(s), and the time period over which costs will be incurred. Capital and start**  **- up costs include,**  **among other items, preparations for collecting information such as pur chasing**  **computers and software; monitoring, sampling, drilling and testing equipment; and acquiring and maintaining record storage facilities.** 
 **If cost estimates are expected to vary widely, agencies should present ranges of cost burdens and explain the rea**  **sons for the variance. The cost of contracting out information collection services should be a part of this cost burden estimate.**  **In developing cost burden estimates, agencies may consult with a sample of respondents (fewer than 10), utilize the 60**  **- day p**  **re -**  **OMB submission public comment process and use existing economic or regulatory impact analysis**  **associated with the rulemaking containing the information collection, as appropriate.** 
 **Generally, estimates should not include purchases of equipment or service s, or**  **portions thereof, made: (1) prior to October 1, 1995, (2) to achieve regulatory compliance with requirements not associated with the information collection, (3)**  **for reasons other than to provide information or keep records for the government**  **or (4) a s part of customary and usual business or private practices.**  **Also, these estimates should not include the hourly costs (i.e., the monetization of the hours) captured above in**  **Question 12**  **. Total Annualized Capital/Startup Cost:**  **Total Annual Costs (O&M): To**  **tal Annualized Costs Requested:** There would be no start - up cost s for the respondents to take this survey . It would be created using either survey monkey or Abode Live Cycle, which the government would absorb the cost of using those programs and anal yzing the data. **14. Provide estimates of annualized cost to the Federal government. Also, provide a**  **description of the method used to estimate cost, which should include quantification of hours, operational expenses (such as equipment, overhead, printing, and support**  **staff), and any other expense that would not have been incurred without this** 7

**[ICR No. 2032.01] 1855 -** **NEW -**  **Office of Innovation and Improvement Grantee Viewpoint Survey**  **collection of information. Agencies also may aggregate cost estimates from Questions**  **12, 13, and 14 in a single table.** Estimated annualized Federal cost: $12,169.02 OII Personnel: 1 person @ $50.92/hour x 80 hours: $4073.60 Data Anal ys is and Written Report: Draft anal ys is ($6,558.96) + Final Anal ys is ($1,536.46): $8095.42 **15. Explain the reasons for any program changes or adjustments. Generally,**  **adjustments in burden result from re -**  **es timating burden and/or from economic**  **phenomenon outside of an agency’s control (e.g., correcting a burden estimate or an organic increase in the size of the reporting universe). Program changes result from**  **a deliberate action that materially changes a coll ection of information and generally**  **are result of new statute or an agency action (e.g., changing a form, revising regulations, redefining the respondent universe, etc.). Burden changes should be**  **disaggregated by type of change (i.e., adjustment, program c hange due to new**  **statute, and/or program change due to agency discretion), type of collection (new, revision, extension, reinstatement with change, reinstatement without change) and**  **include totals for**  **changes in burden hours , responses**  **and cost s**  **(if applic able)**  **.** This is a new collection, so there are no changes or adjustments. **16. For collections of information whose results will be published, outline plans for**  **tabulation and publication. Address any complex analytical techniques that will be used.**  There is no plan for publication. **17. Provide the time schedule for the entire project, including beginning and ending**  **dates of the collection of information, completion of report, publication dates, and other actions.**  **If seeking approval to not display the expira tion date for OMB approval of the**  **information collection, explain the reasons that display would be inappropriate.**8

**[ICR No. 2032.01] 1855 -** **NEW -**  **Office of Innovation and Improvement Grantee Viewpoint Survey**  The expiration date will be displayed on the information collection. **18. Explain each exception to the certification statement identified in**  **the Certification of Paperwork Reduction Act.**  Items F, I , & K were not applicable to the Certification for Paperwork Reduction Act Submission.