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Defense Finance and Accounting Service Providing payment services for the U.S. Department of Defense

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HomedebtandclaimsmilitarydebtsDispute Protest Debt Base Level

**866-912-6488 **Mon-Fri:7:30 a.m. to 4:00 p.m. ESTContact UsPrivacy InformationDebt & Claims FormsAskDFAS

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# Disputing / Protesting Your Debt - Base Level Debts

**On this page:**                        - How Do I Protest My Debt?
                        - How Can I Request Documentation Regarding My Debt?
                        - Get Additional Help With Your Debt
                        - Lean About Debt Waivers or Remission of Your Debt

## **How Do I Protest My Debt?**

### 1. Notify DFAS That You Disagree With Your Debt

**How to Submit your AskDFAS ticket:**
                        - Access  AskDFAS here.
                        - Under Categories, select ‘Military Pay & Allowance Debts’ or ‘Dispute Debt – OTHER’
                        - Select the most relevant ‘Subcategory’
                        - Enter your information
                        - Attach an explanation of why you disagree with the debt, and provide any documentation that supports your claim.
                        - Click Submit

After submitting via AskDFAS, a ticket number will be emailed to you for reference and updates. Please keep this ticket number until a final determination.

### 2. Make a Payment

## **How Can I Request Documentation Regarding My Debt?**

To request a copy of supporting debt documentation, which DFAS received from the debt originator, or to a request validation/verification of the out-of-service debt account, please submit an AskDFAS ticket.

**How to Submit your AskDFAS ticket:**
                        - Access  AskDFAS here .
                        - Under Categories, select ‘Military Pay & Allowance Debts’ or ‘Dispute Debt – OTHER.’
                        - Select the most relevant ‘Subcategory.’
                        - Enter your information.
                        - Attach an explanation of why you disagree with the debt, and provide any documentation that supports your claim.
                        - Click Submit.

After submitting via AskDFAS, a ticket number will be emailed to you for reference and updates. Please keep this ticket number until a final determination.

## **Get Additional Help With Your Debt**

### **Requesting a Review of your Account**

If you disagree with a debt, you may request a cursory review within the first 30 days of the issuance of the original demand (debt) notification letter. To request a review, please contact your servicing finance or payroll office.

### **Removing a Debt from your Credit Report**

Contact the DFAS Customer Care Center at 866-912-6488 for assistance with debts appearing on your credit report.

### **An Allotment Debt**

If your demand (debt) notification letter indicates you are in debt for an allotment issued after you left the military but you never received the allotment, contact the allotment recipient. Most likely they received the funds and should issue you a refund.

### **Correcting your Military Record**

If you believe you are the victim of an error or injustice which affects your military record, you may be eligible to apply for a Correction of Military Records. 

## **Learn About Debt Waivers or Remission of Your Debt**

If you agree with the debt, and the debt resulted from erroneous payments of wages or allowances this might be right for you. For additional information, visit Learn about Waivers or Remissions.Return to Disputing/Protesting Your DebtReturn to the Debt and Claims DFAS Homepage

Page updated July 7, 2023

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