DEPARTMENTOF 

' P \NSP0RWI0N 

X;KET OPER/VTIONS 

Rolls-Royce 

c; D I* lif t PO Box31, Derby DE24 8BJ, England 

V I— »• HO, Telephone:+44 (0)1332 242424 

Fax: +44(0)1332 249936 

www.rolls-royce.com 

A2, Moor Laner^^i^^y^ 

Docket Management Facility, 

U.S. Department of Transportation, 

1200 New Jersey Avenue S.E., 

West Building Ground Floor, 

RoomW12-140, 

Washington, 

DC 20590-0001. 

United States. 

Direct dial:- +44 1332 249428 

Direct fax:- +44 1332 245328 

Date:- 5 October 2010 

OurRef:- ADC 0017 

e-mail:- chris.leat@rolls-royce.com 

Subject - Contact details for Rolls-Royce pic, Derby, UK as published in FAA ADs 

Dear Sir, 

I would like to make the same comment as follows with respect to 3 recently published 

FAA AD NPRMs concerning the contact details for Rolls-Royce pic Derby UK. 

References: -

Docket No. FAA-2008-1165; Directorate Identifier 2008-NE-38-AD. 

Docket No. FAA-2010-0994; Directorate Identifier 2009-NE-39-AD. 

Docket No. FAA-2010-0993; Directorate Identifier 2010-NE-08-AD. 

In the "ADRESSES" section and again in the "Related Information" section of each of the above 

proposed rules the contact information for Rolls-Royce pic Derby UK quotes the general 

switchboard telephone and fax numbers and in one case old e-mail address which no longer works. 

As you no doubt appreciated Rolls-Royce pic at Derby is a very large organisation and it is very 

difficult for a switchboard operator to direct any questions about Airworthiness Directives to the 

correct person. This is very frustrating for the person trying to make contact when they are put 

through to the wrong person or their e-mails are returned as undeliverable. 

For the "ADRESSES" section, the general Rolls-Royce Pic contact details would still be satisfactory 

as long as this was for reference only with no expectation of considered reply concerning the 

subject matter:-

Rolls-Royce pic. PO Box 31, Derby, DE24 8BJ, United Kingdom. Telephone: 011-44-1332-

242424, Fax: 011-44-1332-249936 

D^\l( ^ 0/^\ir*e\ rv(«s Dfs^ii f 4firr^ ^ m.ffirtr^<CC Oii^vUi i 
Rolls-Royce 

Page 2 

RefADC0017 

Date 5 Oct 2010 

However for the "Related Information" section of the AD, where there the contact details are about 

obtaining a copy of the service information and potentially discussing the content, could you please 

consider using the following statement in place of the current contact details :-

For any questions concerning the technical content of the requirements in this AD (NPRM), please 

contact your designated Rolls-Royce representative or for a copy of the service information please 

download the publication from your Aeromanager account at http://wviw.aeromanaaer.com . If you 

do not have a designated representative or an Aeromanger account, please contact Corporate 

Communtcattons at Rolls-Royce pic. PO Box 31, Derby, DE24 8BJ, United Kingdom. Phone: 

011-44-1332-242424, fax 011-44-1332-249936 or e-mail from http://www.rollsrovce.com/contact/civil team.jsp identifying the correspondence as being related to Airworthiness 

Directives. 

This should make sure that any questions from operators of our engines and those from other 

parties are directed to the area best equipped to answer. 

Yours sincerely 

for Rolls-Royce pic 

Chris Leat 

Airworthiness Engineer 

RB211 fleet engines 

Rolls-Royce pic Registered office:65 Buckingham Gate, London SW1E 6AT 

Company number: 1003142. Registered in Enalanrf