[Federal Register Volume 83, Number 145 (Friday, July 27, 2018)]
[Notices]
[Pages 35668-35669]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-16048]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review; 30-Day Comment Request Collection of 
Customer Service, Demographic, and Smoking/Tobacco Use Information From 
the National Cancer Institute's Contact Center (CC) Clients (NCI)

AGENCY: National Institutes of Health, HHS.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, the 
National Institutes of Health (NIH) has submitted to the Office of 
Management and Budget (OMB) a request for review and approval of the 
information collection listed below.

DATES: Comments regarding this information collection are best assured 
of having their full effect if received August 27, 2018.

ADDRESSES: Written comments and/or suggestions regarding the item(s) 
contained in this notice, especially regarding the estimated public 
burden and associated response time, should be directed to the: Office 
of Management and Budget, Office of Regulatory Affairs, 
<a href="/cdn-cgi/l/email-protection#703f3922312f0305121d190303191f1e301f1d125e151f005e171f06"><span class="__cf_email__" data-cfemail="632c2a31223c1016010e0a10100a0c0d230c0e014d060c134d040c15">[email protected]</span></a> or by fax to 202-395-6974, Attention: Desk 
Officer for NIH.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
instruments, contact: Mary Anne Bright, Supervisory Public Health 
Advisor, CCPIB/OCPL, 9609 Medical Center Drive, Rockville, MD 20850, or 
call non-toll-free number 240-276-6647 or Email your request, including 
your address to: <a href="/cdn-cgi/l/email-protection#2547574c424d5148446548444c490b4b4c4d0b424a53"><span class="__cf_email__" data-cfemail="5b3929323c332f363a1b363a323775353233753c342d">[email protected]</span></a>.

SUPPLEMENTARY INFORMATION: This proposed information collection was 
previously published in the Federal Register on May 14, 2018, page 
22275 (83 FR 22275) and allowed 60 days for public comment. No public 
comments were received. The National Cancer Institute (NCI), National 
Institutes of Health, may not conduct or sponsor, and the respondent is 
not required to respond to, an information collection that has been 
extended, revised, or implemented on or after October 1, 1995, unless 
it displays a currently valid OMB control number.
    In compliance with Section 3507(a)(1)(D) of the Paperwork Reduction 
Act of 1995, the National Institutes of Health (NIH) has submitted to 
the Office of Management and Budget (OMB) a request for review and

[[Page 35669]]

approval of the information collection listed below.
    Proposed Collection: Collection of Customer Service, Demographic, 
and Smoking/Tobacco use Information from the National Cancer 
Institute's Contact Center (CC) Clients, 0925-0208 Expiration Date 04/
30/2019, REVISION, National Cancer Institute (NCI), National Institutes 
of Health (NIH).
    Need and Use of Information Collection: The National Cancer 
Institute (NCI) currently collects: (1) Customer service and 
demographic information from clients of the Contact Center (CC) in 
order to properly plan, implement, and evaluate cancer education 
efforts, including assessing the extent by which the CC reaches and 
impacts underserved populations; (2) smoking/tobacco use behavior of 
individuals seeking NCI's smoking cessation assistance through the CC 
in order to provide smoking cessation services tailored to the 
individual client's needs and track their smoking behavior at follow 
up. This is a request for OMB to approve a revised submission for an 
additional three years to provide ongoing customer service collection 
of demographic information, and collection of brief customer 
satisfaction questions from NCI Contact Center Clients for the purpose 
of program planning and evaluation.
    OMB approval is requested for 3 years. There are no costs to 
respondents other than their time. The total estimated annualized 
burden hours are 1,875.

Estimated Annualized Burden Hours

                                 Table A. 12-1--Estimate of Annual Burden Hours
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                                                                                   Average time
      Type of respondents            Survey          Number of     Frequency of    per response    Annual burden
                                   instrument       respondents      responses    (minutes/hour)       hours
----------------------------------------------------------------------------------------------------------------
Telephone Clients (Appendix     Customer Service          31,562               1            1/60             526
 1A).
                                Demographic &             13,100               1            2/60             437
                                 Customer
                                 Satisfaction
                                 Questions.
Smoking Cessation Clients.....  Smoking                    3,380               1            6/60             338
                                 Cessation
                                 ``Intake''
                                 Questions
                                 (Appendix 1C).
                                Customer                     676               1            2/60              23
                                 Satisfaction
                                 Questions
                                 (Appendix 9).
VA Smoking Cessation Clients..  Call Backs                 1,560               1            4/60             104
                                 (Appendix 1D).
VA Follw Up Calls.............  Call Backs                   936               1            4/60              62
                                 (Appendix 1E).
LiveHelp Clients..............  Demographic &              6,236               1            2/60             208
                                 Customer
                                 Satisfaction
                                 Questions
                                 (Appendix 1B).
Email Clients.................  Email Intake               1,002               1           10/60             167
                                 Form (Appendix
                                 2).
                                                 ---------------------------------------------------------------
    Total.....................  ................          58,452          58,452  ..............           1,875
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    Dated: July 16, 2018.
Karla C. Bailey,
Project Clearance Liaison, National Cancer Institute, National 
Institutes of Health.
[FR Doc. 2018-16048 Filed 7-26-18; 8:45 am]
 BILLING CODE 4140-01-P


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