CENTRA Technology, Inc. 

Record of Meeting October 2014

Sixth Meeting of the Advisory Committee on Aviation Consumer Protection

Prepared by CENTRA Technology, Inc.

Arlington, Virginia 22203
CENTRA Technology, Inc. 

RECORD OF MEETING

Sixth Meeting of the Advisory Committee on Aviation Consumer Protection

Meeting Date: October 29, 2014

Scheduled Meeting Time: 9:00 a.m. to 3:45 p.m., Eastern Time

Meeting Location: US Department of Transportation, 1200 New Jersey Avenue S.E. 

Washington, DC

Public Notice: The Office of the Secretary (OST), Department of Transportation (DOT) 

informed the public of the Advisory Committee meeting in a Federal Register notice published 

October 14, 2014.

Attendees: 

Last Name First Name Affiliation

Aldeyyeain Abdulaziz Kuwait Airways

Ale Flint Deborah Oakland International Airport

Atwood Tristan Kirstein & Young, PLLC

Baldanza Ben Spirit Airlines

Bechdolt Stacey Regional Airline Association

Begazo Fabiola Virgin America

Berg David Airlines for America

Blank Riether Kathleen DOT

Bramlett Alec American Airlines

Burke Kevin Airports Council International – North America 

Burke Kevin Airports Council International – North America 

Carruthers Ginny Alaska Airlines/Horizon Air

Chapman, Jr Livaughn DOT

Correll Daniel Clyde&Co US LLP

Davis Jerome Econometrica, Inc.

Dols Jonathan DOT 

Donahue James Executive Deputy Attorney General, PA

Downey Shane Global Business Travel Association

Enstice Tim Orbitz

FitzPatrick Beth Eckert Seamans Cherin & Mellott, LLC

Frederick Julie Association of Professional Flight Attendants

Golaszewski Rich Economist, GRA, Inc. 

Gorman Robert DOT

Graber Kimberly DOT

Grady Cynthia J. Intelsat Corporation

Hammond Karla DOT 

Harvey Heather Spirit
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Heimlich John Airlines for America

Jansen Bart USA Today

Jollie Susan B. Law Office of Susan B. Jollie 

Kasper Daniel M. Kasper Lee Aviation/Compass Lexecon

Kass Howard American Airlines

Keithley Graham Pillsbury Winthrop Shaw Pittman LLP

Kelly Tim DOT

Knapp Julius Federal Communications Commission

Kronon-Schertz Renee Travelers United

Leocha Charlie Consumer Travel Alliance

Lowry Richard Spirit Airlines

Maddux Jason Garofalo Goerlich Hainbach PC

Markert Alissa United Airlines

McElroy Deborah Airports Council International – North America

McGee William Consumers Union

McGonegal Steve Econometrica, Inc

Minardi Philip The Travel Technology Association

Mohyuddin Ghulam Kuwait Airways

Mtambuzi Kavaragu Virgin America

Nguyen Vinh DOT 

Peck Eben American Society of Travel Agents

Przybyla Amy CENTRA Technology, Inc.

Rogers Kevin AeroMobile Communications, Inc.

Rosa Louis Inmarsat

Shaver Tim Federal Aviation Administration

Simmons Kendale Lynora DOT

Strickman Norman DOT

Swafford Brooks Lisa DOT

Thumpston Jim Zuckert Scoutt Rasenberger

Walko Chris Delta

Westfall Sara CENTRA Technology, Inc.

Workie Blane A. DOT

Young Joanne Kirstein & Young, PLLC
CENTRA Technology, Inc. 

TABLE OF CONTENTS

SUMMARY OF MEETING PROCEEDINGS......................................................................................... 1

Welcome and Housekeeping Matters...................................................................................... 1

Introductory Remarks of Committee Members .................................................................... 1

Update on the Implementation Status of the Committee’s Recommendations to the 

Secretary of Transportation..................................................................................................... 2

Update on Recent Rulemaking and Enforcement Activities of the Office of Aviation 

Enforcement and Proceedings................................................................................................. 4

Regulating the Use of Mobile Wireless Devices for Voice Calls on Aircraft....................... 6

Government Perspective ........................................................................................................ 6

Mobile Communications Industry Perspective ..................................................................... 8

Flight Attendant Perspective ............................................................................................... 10

Consumer Perspective.......................................................................................................... 11

The Impact of Government-Imposed Taxes and Fees on Consumer and Aviation 

Industry.................................................................................................................................... 12

Airport Perspective............................................................................................................... 12

Consumer Perspective.......................................................................................................... 14

Aviation Industry Perspective.............................................................................................. 15

The Impact of Mergers and Consolidations on Air Travel Consumers and the Aviation 

Industry.................................................................................................................................... 17

Consumer Perspective.......................................................................................................... 17

Airline Industry Perspective ................................................................................................ 19

Airport Perspective............................................................................................................... 23

Closing remarks...................................................................................................................... 26

COMMITTEE MEMBER BIOGRAPHIES.......................................................................................... 27
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Summary of Meeting Proceedings

Sixth Meeting of the Advisory Committee on Aviation Consumer Protection (ACACP)

Welcome and Housekeeping Matters

Blane A. Workie, Acting Assistant General Counsel for Aviation Enforcement and Proceedings

The ACACP Designated Federal Official (DFO) Ms. Blane A. Workie called the meeting to 

order at 9:05 a.m. She welcomed the speakers and the attendees and outlined the agenda for the 

day.

Introductory Remarks of Committee Members

Committee member Charles Leocha, representing consumer protection public interest groups,

began by noting the value and importance of having a public forum to discuss the impact on 

consumers of voice calls on airplanes, government-imposed taxes and fees on air transportation, 

and industry mergers and consolidations. Mr. Leocha observed that voice calls on aircraft, which 

are more accepted internationally, are generally opposed by the public in the U.S. He noted that 

the high roaming costs for mobile phones on planes may inhibit widespread use. He expressed 

particular concern about the jump in the Transportation Security Administration (TSA) security 

fee, stating that it has more than doubled since July 2014, and that $40 in fees and taxes are 

collected from every passenger before the first dollar goes to the airlines. Regarding the impact 

of taxes and fees on consumers, Mr. Leocha observed that seventy percent of the costs associated 

with air traffic control, customs and border protection, and airport security comes from fees and 

taxes collected from passengers. He stated that the fee/tax structure needs to be reexamined so 

that consumers do not bear such a large portion of the cost burden. Regarding mergers and 

consolidations, Mr. Leocha reiterated his opposition to the merger of US Airways and American 

Airlines, which in his view is not in the interest of consumers. 

James Donahue (alternate for ACACP Chair Kathleen Kane, who was unable to attend), 

representing state organizations with consumer protection expertise, stated that the Pennsylvania 

Attorney General’s office receives thousands of consumer complaints each year, many about 

issues with airlines that his office forwards to the U.S. Department of Transportation (DOT). He 

noted that Attorney General Kane has worked with the Department of Justice (DOJ) on airline 

mergers and sided with DOJ to oppose the merger of US Airways and American Airlines. 

Committee member David Berg, representing the airline industry, stated his view that voice calls 

on airplanes is an issue that should be decided by consumer demand. He observed that last year 

airlines and passengers collectively paid $20 billion in taxes and fees, which constitute more than 

twenty percent of the total cost of a ticket. Mr. Berg said he looked forward to the meeting 

presentations on the benefits and concerns of airline consolidation. 

Committee member Deborah Ale Flint of Oakland International Airport, representing airport 

operators, noted that fees provide vital financial support for the modernization of airports. She 
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noted that Oakland anticipates spending $90 million for safety upgrades alone and that she looks 

forward to the conversation about airport fees. 

Update on the Implementation Status of the Committee’s Recommendations to the 

Secretary of Transportation 

Tim Kelly, Team Leader, Aviation Consumer Protection Division

Mr. Kelly began his overview by noting that the ACACP has a statutory mandate to make

recommendations to the Secretary of Transportation for improving the airline passenger travel 

experience.

Mr. Kelly then summarized the DOT’s actions and responses to the first set of recommendations 

to the Secretary made on October 22, 2012. The report addressed: protections from prohibited 

discrimination for travelers with disabilities and for other protected groups, consumer air travel 

complaints, enhanced information about consumer rights, understanding contract terms, air travel 

pricing transparency, ticket agent disclosures, and on-time performance reporting for all carriers. 

He summarized each recommendation and its implementation status as follows:

1. Recommendation: To improve travel experiences for travelers with disabilities, the 

Committee recommended that DOT encourage airlines and airports to take voluntary steps 

towards this goal, including encouraging airlines and airport personnel to work with TSA in 

assisting travelers who are unable to sit during lengthy layovers without their custom-made 

wheelchairs. Implementation: In June 2013, the Secretary sent a letter to associations for 

airports and for US and foreign air carriers addressing their obligations to provide 

nondiscriminatory service and to ensure timely return of customized wheelchairs during 

lengthy airport connections. 

2. Recommendation: The Department should work with airlines and airports to make their 

kiosks and websites accessible to disabled persons. Implementation: In November 2013, 

DOT issued final rules establishing kiosk and website accessibility requirements (78 Fed. 

Reg. 67882). These requirements will go into effect on December 12, 2015 for websites and 

the period between December 2016 and December 2023 for kiosks. 

3. Recommendation: The Department should require airports and airlines to ensure appropriate 

access to service animal relief areas at airports. Implementation: Under the Notice of 

Proposed Rulemaking (NPRM) RIN 2105-AD91, a rule has been proposed to require a 

minimum of one service animal relief area per terminal in a sterile area. The projected final 

rule date is April 2015. 

4. Recommendation: To prevent discrimination based on race, religion, national origin, and 

gender, the Department should remind airlines of their obligation to avoid such 

discrimination and encourage them to stress this in initial and recurrent employee training.

Implementation: In June 2013, the Secretary sent a letter to carrier associations referring to 

federal statutes that prohibit such discrimination and stressing the benefits of employee 

training on prohibited discrimination.

5. Recommendation: To provide better understanding of terms used in contracts of carriage and 

customer service plans, DOT should survey how the airlines define certain common terms 

and place this information on DOT’s website. Implementation: After receiving the 
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Secretary’s letter in June 2013, Airlines for America (A4A) worked in conjunction with the 

DOT to develop a glossary of commonly used terms. This information has been posted on the 

DOT Aviation Consumer office website.

6. Recommendation: To address concerns regarding consumer complaints, DOT should

provide complainants with contact information for the analyst handling the complaint and 

indicate that this person can be contacted concerning the status of the complaint.

Implementation: DOT acknowledgment of letters and emails has been revised to include a 

case number automatically inserted as well as a central email address and phone number and 

a commitment that an analyst will reply within one business day, in most cases.

7. Recommendation: DOT should outline the complaint handling process to complainants by 

advising whether a potential violation of rule or statute has occurred; that their complaints 

will be sent to the carrier, which will have 30 to 60 days to reply to the consumer; and that if 

a reply is not received in this timeframe, the complainant should contact DOT. 

Implementation: Acknowledgment letters and emails now state if the subject of the 

complaint is covered by a DOT rule, the complaint will be sent to a carrier for a response to 

consumer within the 30 to 60-day legal deadlines.

8. Recommendation: To enhance information about air travel consumer rights, DOT should

place its guidance on consumer rights and related frequently asked questions (FAQs) in a 

prominent location on its website. Implementation: New FAQs have been added on the 

Aviation Consumer office page and new links to that page are available from the DOT home 

page and “Aviation” page.

9. Recommendation: DOT should take steps to ensure transparency in air carrier pricing, 

including ancillary fees. Implementation: Consumer Rule II requires airline websites to 

disclose fees for optional services and the pending NPRM on Transparency of Airline 

Ancillary Fees and Other Consumer Issues (Consumer Rule III) contains proposals that 

address the issue of displaying ancillary fees through all sales channels, including Global 

Distribution Systems (GDS).

10. Recommendation: To encourage ticket agent disclosures, DOT should require all ticket 

agents, including Online Travel Agencies (OTAs), to disclose if they do not sell tickets for 

all airlines and, if so, that additional airlines may serve the route being searched. 

Implementation: Consumer Rule III addresses whether ticket agents, including OTAs, 

should be required to disclose if they do not sell tickets for all airlines. DOT released 

enforcement guidance effective August 19, 2013, addressing how OTAs should disclose in 

search results if there are carriers the OTA does not market, and thus does not consider in its 

search process.

11. Recommendation: To promote on-time performance reporting for all airlines, the Committee 

recommended that DOT require on-time performance data to be reported by all airlines, not 

simply those that account for one percent of domestic scheduled passenger revenue, as is 

currently the case. Implementation: Consumer Rule III proposes to reduce the percentage to 

0.5, bringing in more carriers that must report and also proposes that reports must include 

domestic code share partner data.

Mr. Kelly next outlined DOT’s actions in response to the Committee’s February 22, 2014,

recommendations to the Secretary regarding consumer privacy, flyers’ rights, and delays in the 

customs clearance process as follows:
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1. Recommendation: DOT should take steps to make consumers aware that they can file 

privacy complaints with the Department and should revise its website to show consumers 

how to do this. Implementation: Within 90 days of the report to Congress, DOT will post a 

link on its Aviation Consumer office webpage with information on DOT’s authority and 

complaint page, specifically inviting privacy complaints. 

2. Recommendation: To identify issues of concern to consumers regarding privacy, the 

Committee itself should facilitate a meeting among privacy groups, consumer groups, 

airlines, and others in the air travel distribution chain. Implementation: Committee members 

Mr. Berg and Mr. Leocha agreed to facilitate a meeting regarding privacy practices among 

these stakeholders to discuss the issues in question. In addition, by February 1, 2015, the 

Secretary will send a letter to Airlines for America commending their initiative in convening 

a stakeholder meeting to discuss privacy issues and address consumer groups' concerns 

regarding airline, travel agent, and GDS privacy practices.

3. Recommendation: DOT should update its Fly Rights publication to ensure the content is 

written in plain language and covers topics such as denied boarding, delayed or canceled 

flights, and baggage problems. Implementation: By February 1, 2015, DOT will update the 

publication and prominently post a link to an accessible electronic version on the aviation 

consumer protection website. 

4. Recommendation: The Secretary should encourage airlines and airports to consider methods 

to enhance consumer access to information about their rights regarding air travel problems. 

Implementation: By February 1, 2015, the Secretary will write to airline and airport 

associations asking them to encourage their members to voluntarily adopt methods to 

enhance such access including online and mobile capabilities.

5. Recommendation: The Secretary should send a letter to the Secretary of Homeland Security 

and the US Customs and Border Protection (CBP) Commissioner expressing appreciation for 

their efforts to address long customs processing times at many US airports by improving 

staffing models and adopting new technologies, and urging the CBP to continue working 

with stakeholders to improve processing times and enhance transparency of CBP fees.

Implementation: By February 1, 2015, the Secretary will send the recommended letter

addressing these matters.

Update on Recent Rulemaking and Enforcement Activities of the Office of Aviation 

Enforcement and Proceedings

Kimberly Graber, Chief, Consumer Protection and Competition Law Branch, Office of Aviation 

Enforcement and Proceedings

Ms. Graber reported the following updates on the activities of the Enforcement office, which 

engages in formal and informal enforcement proceedings concerning consumer protection, civil 

rights, and licensing and fitness matters: 

1. Since 2008, the office has conducted about 30 comprehensive inspections of US and foreign 

air carriers as well as public charters operators, averaging about five inspections per year 

depending on funding. The office has issued 18 consent orders totaling $3.3 million to date. 

Ongoing compliance initiatives are Consumer Rules I and II—including posting of customer 
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service and tarmac delay plans, timely responses to complaints, disclosure of optional service 

fees, full fare advertising, long on-board tarmac delays, and code-share disclosure.

2. The office has issued 16 orders against US and foreign air carriers – assessing over $3.5 

million in fines – for violations of the Tarmac Delay Rule that include:

 Excessive time on tarmac/failure to deplane (Five orders issued)

 Excessive time on tarmac/failure to deplane plus failure to provide food and water (Four

orders issued)

 Failure to provide notification of opportunity to deplane (Five orders issued)

 Failure to provide food (One order issued)

 Excessive time on tarmac and failure to provide notification of opportunity to deplane 

(One order issued)

3. The office has issued 10 consent orders over code share disclosure compliance to air carriers 

and ticket agents—both online and brick and mortar, assessing approximately $750,000 in 

fines.

4. Three final rules have been issued within the last year:

 The first rule addresses accessible websites and automated kiosks in US airports. This 

rule was issued in November 2013 and requires carriers to make their primary websites 

accessible to people with disabilities. Carriers and U.S. airports must also ensure 

automated kiosks operated by carriers at U.S. airports are accessible.

 The second rule addresses seat strapping (placing a wheelchair across a row of seats 

using a strap kit) in aircraft cabins, which was issued in November 2013. This rule allows 

carriers to use the seat-strapping method to transport a passenger's wheelchair in the 

cabin of newer aircraft and came into effect in January 2014. 

 The third final rule, issued July 2014, expanded the requirement to report on loss, death 

or injury of animals during air transport to a greater number of US carriers. This rule 

becomes effective in January 2015. 

5. Five rulemakings are ongoing:

 Publication of a final rule enhancing airport accessibility for passengers with disabilities, 

including service animal relief areas at US airports, high-contrast captioning on certain 

televisions and audio-visual displays at US airports, and lifts to transfer passengers with 

mobility impairments where level entry loading bridges are not available.

 A proposed rulemaking addressing accessible in-flight entertainment to passengers with 

disabilities.

 A proposed rulemaking addressing the following accessibility issues:

o whether carriers should be required to supply in-flight medical oxygen to 

passengers who require it to access air transportation; whether foreign air 

carriers should continue being required to only transport service dogs; whether 

medical documentation and advance notice should continue to be required 

from users of emotional support and psychiatric service animals; whether 

there should be a requirement to report the number of requests for wheelchair 

assistance carriers receive; and whether it is economically feasible to require

accessible lavatories on certain single-aisle aircraft.
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 A final rule on Transparency of Airline Ancillary Fees and Other Consumer Issues. 

Public comments are currently under review on a proposed rulemaking to address the 

following consumer protection areas:

o Requiring carriers and ticket agents to provide real-time information on fees for 

optional services to consumers 

o Requiring minimum customer service standards for ticket agents that sell air 

transportation 

o Expanding the pool of reporting carriers to include smaller carriers

o Requiring reporting carriers to report on-time statistics for their code-share partners

o Codifying in regulations the Enforcement Office’s interpretation of the statutory term 

“ticket agent” 

o Disclosing the airlines marketed by a ticket agent and prohibiting display bias

 A final rule on use of electronic cigarettes on commercial aircraft. 

During the question and answer session, Mr. Leocha commented that DOT has overhauled its

handling of consumer complaints and has done an excellent job of making it easier for 

consumers to find out what is going on and to access consumer rights information. He provided 

an example of a consumer who obtained information from the Department’s website regarding 

compensation for a denied boarding. He also expressed concern about the common aviation 

terms glossary, which allows airlines the latitude to have their own definitions of terms. In his 

view, the reason for a glossary is to have a standard for all airlines to follow. He also reported 

that in the near future the Committee will put together a new privacy working group that will 

include consumer representation and cover international as well as domestic flights.

In response to Mr. Leocha’s comment regarding passenger compensation for a denied boarding, 

Mr. Kelly then provided a brief overview of the ticket oversales rule. He reported that this rule 

only applies to flights that are oversold, not canceled or delayed. He explained that when a flight 

is oversold, the airline must seek volunteers to change their flight and it is up to them to 

determine what compensation they can offer. He further explained that if a passenger is 

involuntarily denied boarding for an oversold flight, then the passenger is eligible for 

compensation based on the amount of the original fare and length of the delay up to $1300. 

Blane Workie remarked that DOT worked very closely with Airlines for America (A4A) on the 

terms in the glossary and that the Department cannot impose these definitions on airlines except 

through a formal rulemaking process. She pointed out that airlines can formulate their own 

definitions based on best practices and that the DOT’s glossary can serve as a baseline. Mr. 

Leocha reiterated his view that it is unfair for each airline to define these terms differently and 

his desire to ensure that consumers know what the definitions mean.

Regulating the Use of Mobile Wireless Devices for Voice Calls on Aircraft

Government Perspective

Robert Gorman, Senior Attorney, Office of Aviation Enforcement and Proceedings
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Mr. Robert Gorman presented an overview of the overlapping regulatory interests and 

jurisdictions of multiple federal agencies with respect to voice calls on aircraft. These agencies 

include the Federal Communications Commission (FCC), the Department’s Federal Aviation 

Administration (FAA) and Office of the Secretary (OST), the Department of Homeland Security 

(DHS), and various offices within the Department of Justice, including the Federal Bureau of 

Investigation (FBI).

Mr. Gorman reported the following key developments regarding mobile calls on aircraft:

1. In the years since the FCC adopted its cell phone ban in 1991, Airborne Access System 

(AAS) technology has been developed. This technology allows for passenger calls on 

aircraft without interfering with ground networks. In light of this technology, the FAA 

announced in October 2013 guidance on expanding passenger use of portable electronic 

devices during all phases of flight. In December 2013, the FCC issued an NPRM proposing 

a pathway for voice calls to be made through AAS above 10,000 feet. 

2. In February 2014, DOT issued an advanced notice of proposed rulemaking (ANPRM)

requesting public comment on whether an airline’s practice of permitting voice calls is 

“unfair” (49 U.S.C. 41712) or inconsistent with “safe and adequate” air transportation (49 

U.S.C. 41702) and more generally, on whether DOT should prohibit such voice calls, and if 

so, the parameters of the restriction. About 98 percent of nearly 1700 public comments, 

including those from pilot, flight attendant, and consumer advocacy organizations, favored a 

continued ban, citing concerns about passenger annoyance and “air rage,” resulting from the 

intrusion of voice calls, as well as safety concerns related to inattention to inflight 

announcements. 

3. Those against the ban included airline associations, certain foreign carriers, and companies 

that provide the AAS technology. In addition to challenging DOT’s authority over this issue, 

those opposed cited a lack of evidence of harm to consumers if voice calls are permitted on 

flights and argued that each airline should be able to make its own decision regarding the 

service.

4. On September 22, 2014, 77 members of Congress wrote to DOT, DOJ, FCC, and DHS 

urging the agencies to continue the ban on voice calls on all commercial aircraft and to 

coordinate efforts.

Julius Knapp, Chief of the Office of Engineering and Technology, Federal Communications 

Commission

Mr. Knapp’s presentation focused on the history of FCC action having an impact on mobile 

voice calling on aircraft. 

1. He explained that the initial ban on voice calls adopted by the FCC in 1991 extended only to 

the frequencies used by cell phones of the first generation and that while all cell phones 

include these original frequencies, the additional frequencies currently used by modern cell 

phones are not covered by FCC rules. 

2. The original FCC ban was intended to address the potential for voice call interference with 

ground communications. The new picocell systems that can be installed on aircraft to 

transmit voice calls carry a very low risk of interference with ground communications.
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3. The FCC issued a notice of proposed rulemaking in December 2013 to consider whether the 

voice call ban should be maintained on a technical basis. Under the proposed rule, the FCC 

would no longer retain the ban but airlines would need to take specific steps in order for 

passengers to be permitted to make voice calls on aircraft. The proposal to lift the ban would 

not prevent airlines from banning voice calls in flight.

4. The existing FCC rule bars the use of cell phone operating on a particular spectrum. There is 

no prohibition on data-based mobile phone use to enable connection to websites and check 

email via Wi-Fi services. 

5. On March 24, 2014, Tom Wheeler, Chairman of the FCC, sent a letter to DOT in his capacity 

as one of the Commissioners, outlining his concerns with lifting the ban. The FCC will 

continue to collaborate with DOT on this issue to help shape rules that serve the public 

interest.

During the question and answer session, Mr. Donahue asked if there is still a technical issue with

the data-only rule if the plane does not have an onboard wireless access system. Mr. Knapp 

responded that there are many systems in which you can enable Wi-Fi, and that the technology to 

transmit either voice or data via Wi-Fi is the same. 

Mr. Berg asked how DOT is coordinating with the FCC on inflight cell phone use. Mr. Knapp 

responded that there is an interdepartmental radio advisory committee (IRAC) and DOT also 

talks directly with agencies.

Mr. Leocha asked about the status of the FCC and DOT mobile voice call rulemakings. Mr. 

Knapp responded that DOT has issued an advance notice of proposed rulemaking and has

received comments. He added that the FCC’s rulemaking posed questions on whether there 

should be restrictions on the inflight use of voice technology. The agencies are now evaluating 

the comments and coordinating with the other interested agencies.

Mobile Communications Industry Perspective

Kevin Rogers, CEO AeroMobile Communications, Inc. 

Mr. Kevin Rogers began his presentation by stating that he wanted to dispel myths about voice 

calls on aircraft. His company, AeroMobile, is a UK subsidiary of Panasonic Avionics 

Corporation that has provided in-flight mobile connectivity (IMC) systems since March 2008. 

Mr. Rogers made the following observations and assertions:

1. Aeromobile’s IMC equipment has been certified airworthy by both the FAA and European 

Aviation Safety Agency (EASA). Boeing and Airbus offer such systems on a growing 

number of aircraft types as a catalogue item. Thirteen airlines currently use Aeromobile’s 

IMC equipment—including British Airways, Lufthansa, and Virgin Atlantic—many of 

which have chosen not to offer the voice call option which is disabled by default in the 

ground network. There are also 270 roaming partners that have agreements with AeroMobile,

including AT&T and T-Mobile. 

2. Data and short message service (SMS)—“quiet services”—constitute more than 80 percent 

of IMC usage when measured across an airline’s entire installed fleet. Only 20 percent of 

IMC usage is “voice” service—calls, call alerts, and access to voicemail—and there is strong 
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anecdotal evidence that much of the voice service is “listen only”—checking voicemail. The 

average length of a voice call on the system is two minutes—which may consist of a 

passenger making a call or just checking their voicemail. When measured across various 

airlines, including those operating routes to/from the US, “voice” usage is even lower.

3. Aeromobile’s IMC system operates only at cruise altitudes 10,000 feet or above and is 

automatically disabled below 10,000 feet so as not to interfere with ground networks. For 

each airline, the system is operated according to the airline’s procedures and the licenses 

approved in its country of origin. Airlines can choose which IMC applications (e.g., voice, 

data, text) to enable via a crew-controlled panel that provides an “on-off” override for all 

services. Many airlines limit the service to text and data applications only.

4. IMC services are offered primarily on long-haul international flights of foreign airlines—

there are no standards for US domestic IMC operations. The IMC system uses an 

international roaming model. The passenger’s mobile subscription must be “roaming 

enabled” and the wireless provider must have a roaming agreement with AeroMobile. Prices 

are set and charged by the passenger’s wireless service provider. 

5. A recent FAA study on cell phone usage confirmed there have been no adverse impacts of 

voice service where offered.

6. IMC usage appears to be self-regulating. For example, usage on night flights is much lower 

than day flights and the cabin crew can disable/enable any text, data and/or voice services at 

any time. AeroMobile is unaware of any reported incidents of crews disabling the IMC 

system due to passenger complaints. 

7. There is no basis for concluding that voice service, or IMC generally, raises aviation 

consumer protection concerns. There has been no reported disruption or other concerns 

regarding IMC availability, particularly in the context of widespread Wi-Fi availability and 

there have been no alleged unfair or deceptive practices associated with IMC availability. 

8. IMC services are often very important to business travelers. US mobile subscribers are 

frequent users of IMC—including voice— on foreign airlines and outside US airspace. Data 

and text dominate passenger usage and several US airlines have announced that they would 

not offer voice if IMC becomes available for domestic flights. Foreign administrations have 

left the decision of which IMC applications to offer—including voice—to their respective 

airlines. Mr. Rogers stated US airlines should be given the opportunity to choose a) whether 

to install IMC systems and b) which IMC services to offer their passengers, at least on long 

haul international flights. 

9. Assuming the FCC lifts the ban, it will take several years for the IMS system to be approved 

and installed on aircraft. After installation, airlines could still disable voice calls and since

many airlines have already announced that they would ban voice calls, it is not necessary to 

regulate it.

In response to a question about decreasing prices leading to more voice call usage, Mr. Rogers 

stated that data price is a driver for prices going down. In the European Union, there is huge 

downward pressure on data roaming prices. He noted that most price reductions are on data 

usage, but eventually there will also be some reductions on voice and text prices. Over time, data 

roaming prices in the air will be much closer to prices on the ground.
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Though there continues to be very little inflight voice traffic, Mr. Rogers noted that the demand 

for IMC systems versus Wi-Fi for voice calls is growing due to the technical limitation on the 

number of passengers who can simultaneously make voice calls via a Wi-Fi system.

Mr. Donahue asked if there might be cultural differences in the EU and US that make using cell 

phones on aircraft different. It is Mr. Roger’s impression that there is no difference. 

Flight Attendant Perspective

Julie Frederick, Government Affairs Representative, Association of Professional Flight 

Attendants

Ms. Frederick stated the Association of Professional Flight Attendants (APFA) is strongly 

opposed to lifting the ban on voice calls in aircraft. She further noted:

1. Although the FCC has stated that if the ban were lifted, it would be up to the airlines to 

decide whether or not to offer a voice call option, the FCC commissioners did not 

unanimously agree on this position.

2. Allowing voice calls on aircraft will make an already challenging cabin environment more 

challenging for flight attendants. The APFA supports the ban in order to maintain passenger 

comfort, a good passenger experience, and the security and safety of the airplane. Aircraft 

cabins are noisy and people speak louder while on phones. She believes there will be issues 

among passengers if voice calls are permitted and flight attendants do not want to be cell 

phone police.

3. There were over 1,200 incidents of passenger misconduct in 2013. Already, there have been

“air rage” incidents over seat back space and she believes cell phones will increase passenger 

confrontations.

4. Airline fees add up to $6 billion a year and airlines will use the lifting of the ban as an 

opportunity to increase fees.

5. The security aspect should also be considered. In 2005, the FCC considered lifting the ban 

and DOJ, DHS, and the FBI all raised concerns that terrorists and other criminals could use 

calls to perpetrate an attack. Voice calls may also compromise passenger safety by making it 

difficult to hear crew member instructions during an emergency.

6. Public comments on the DOT rulemaking show that passengers overwhelming support 

continuing the ban. The APFA also supports the pending Congressional legislation on the 

issue.

During the question and answer session, Mr. Donahue asked if the APFA felt there was a safety 

issue resulting from data usage on flights. Ms. Frederick responded that the APFA feels there is 

only a safety issue regarding voice calls.

Mr. William McGee from the Consumer Union asked if there was a concern among flight 

attendants that differing policies among airlines regarding cell phone use would result in

confusion among passengers as to whether voice calls are or are not allowed on a given flight. 

Ms. Frederick stated that she believes this would be an issue, as similar misunderstandings
CENTRA Technology, Inc. 11

already occur over differing airline baggage policies. A consistent policy across all airlines is the 

best option in her opinion. 

Consumer Perspective

Written Statement from Paul Hudson, President, FlyersRights, read by Charles Leocha, ACACP 

Committee Member

FlyersRights’ position is that DOT and FCC should continue to ban inflight voice calls. 

According to Mr. Hudson’s statement:

1. Passengers and flight crew members overwhelmingly oppose allowing passengers to have 

cell phone conversations in the passenger cabin due to the likely impact on passenger 

privacy, quality of the in-cabin experience, security, and safety.

2. The FCC’s January 2014 NPRM proposing to allow airlines to decide this issue closed in 

May 2014 and received over 1,400 public comments, of which 98 percent opposed the 

proposal. See FCC Docket 13-301.

3. Most of the commenters were long time travelers who have personally experienced the 

annoyance of cell phone conversations in other confined venues such as in trains, buses or in 

theatres, which generally ban or severely restrict the use of cell phones.

4. Air rage would be likely to increase, as shown by the assaults and even homicides caused by 

cell phone use in theatres, even where prohibited (e.g., 

www.cnn.com/2014/02/07/justice/florida-movie-theatre-shooting/. 

5. There is also a possibility that terrorists could use cell phones to coordinate attacks, interfere 

with pilot and crew communications, or trigger bombs on airliners.

6. Access to internet email using laptops and tablet computers is already permitted and could be 

extended to text messaging and email on smart phones. There is no reason to also include cell 

phone voice conversations. Voice calls would inevitably disturb other passengers and may 

also interfere with flight crew safety instructions and communications. The only possible 

exception to a general ban should be if an airline provides a privacy booth for cell phone call 

conversations that prevents any disturbance to other passengers.

Mr. Leocha commented that he could see situations where passengers would want to have voice 

calling available and situations where they would oppose it. If airlines are permitted to decide 

whether to offer voice calling service, then perhaps it can be allowed one hour after takeoff and 

one hour before landing. There may be a middle ground on this issue and that there are other 

issues to consider. He observed that if DOT were to ban cell phone use on aircraft, it would add 

one more layer of enforcement responsibilities when the agency already has plenty on its plate. 

He stated that as the head of a consumer organization, he is still undecided on this issue, 

although a member survey showed dramatic opposition by the majority with a significant 

number who would like to have a choice. 

Ms. Carolina Mederos from Squire Patton Boggs asked if the DOT rulemaking only involves 

mobile devices or if it involves other modes of calling. There has not been any testimony yet 

about the experience with voice calls on aircraft using seat back phones. In response, Ms. Workie 

stated that the questions in the advance notice of proposed rulemaking (ANPRM) focused on 
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banning calls on mobile devices, but that DOT did receive comments about other methods of 

making voice calls. She stated that she was not sure how these issues would be addressed in the 

notice of proposed rulemaking but that in the ANPRM DOT noted that seat back phones are so 

rarely used that many airlines no longer make them available. 

Ms. Susan Jollie, an attorney and former Civil Aeronautics Board staff member, did not

necessarily agree with the speakers on the voice calling issue. She indicated that lessons learned 

from other deregulation processes could be instructive regarding the proposal to lift the ban and 

allow airlines to decide whether to offer mobile voice calling service. She pointed out that the 

vast majority of consumers do not participate in the regulatory comment process, and that while

agencies respond to the voices they hear, those voices may not necessarily reflect the best 

interests of consumers. She observed that one of the lessons learned from past deregulations is 

that consumers benefit when airlines are allowed to operate in response to consumer perception. 

She noted that if the majority of passengers do not want to have voice service, then airlines will 

not offer it. She believes that agencies should not interfere unless there has been a market failure. 

Mr. Leocha commented that he did not understand how voice calling on aircraft falls under 

unfair and deceptive practices. Ms. Workie replied that the question is whether the cumulative 

impact of allowing in-flight calls on aircraft constitutes an unfair practice. When determining 

whether or not to regulate, DOT looks at whether an activity that may cause consumer harm can 

be reasonably avoided by the consumer or not. When considering the voice call issue, the 

Department is evaluating whether use of voice calls causes harm that a consumer cannot 

reasonably avoid. 

The Impact of Government-Imposed Taxes and Fees on Consumer and Aviation Industry

Airport Perspective

Kevin Burke, President and CEO, Airports Council International – North America (ACI-NA)

Mr. Burke spoke about the following issues and concerns regarding the impact of taxes and fees 

on airports and passengers: 

1. According to a recent ACI-NA economic impact study, approximately 700 million people 

will travel through U.S. airports this year. Airports provide economic opportunity by 

generating more than $1.1 trillion annually and providing important jobs in communities. 

2. By 2027, that number of people traveling through US airports annually is expected to exceed 

one billion. With the average airport more than 40 years old, it will be harder and harder to 

meet the new demand. It is time to rethink how we finance airport modernization, as

airports today are financially maxed out, needing more than $71 billion for improvement 

projects just to keep them afloat. Airports need additional funds to modernize ageing 

facilities and improve safety infrastructure in order to meet strict federal standards. 

3. The Passenger Facility Charge (PFC) gives airports a powerful tool for funding improvement 

projects. As creative and resourceful as airports have been in utilizing PFC funds, it is time to 

modernize how airports are financed. Financing modernization projects is a highly complex 

equation and requires many revenue sources, including the use of tax free municipal bonds, 

for which airports enjoy a competitive interest rate, and direct investment into local airport 

infrastructure.
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4. The PFC allows airports to make smart decisions about airport improvement projects and 

take into account the long-term community needs that an airport can help fulfill. The benefit 

of PFC funds is that they are not part of the federal budget process that can bog down 

projects. The PFC must stay in the airport system and, more importantly, the PFC provides 

airports with self-help they need to provide price options to the community. 

5. For example, in 1999, the Burlington International Airport began a terminal expansion 

process funded entirely by PFC funds. The purpose of the expansion was to attract new 

services and airlines. As the project progressed, JetBlue took advantage of the competitive 

environment and decided to start providing a new route between Burlington and New York 

City. Even before the start of Jet Blue’s new service, fares started to decrease—the average

one way fair dropped nearly 50 percent over the first year. The passengers were not the only 

winners of the expansion project as all airlines at that airport experienced growth. 

6. The ACI-NA applauds the Obama Administration’s efforts to modernize the PFC process 

and believes it is time to increase the charge to adjust it to inflation. The last PFC adjustment

to $4.50 is only worth $2.45 in today’s dollars. Increasing the PFC will allow airports to 

make needed improvement and will strengthen the US aviation infrastructure.

During the question and answer session, Mr. Leocha stated that he is unsure about raising the 

PFC. The current proposal would raise the PFC rate from $4.50 per landing to $8 per landing, 

noting that a roundtrip ticket with a connection would cost passengers $32 in PFC fees, not 

including other fees, such as the TSA fee. He questioned why it was necessary to raise the PFC 

when bond ratings were so high and airports are able to get a good interest rate to fund projects.

He explained his understanding that the PFC is a pot of money airports know will be coming in 

all of the time, but that rather than having a big pot of money that is continuously replenished, 

funding should be more on a project by project basis. Mr. Burke responded that the PFC is a user 

fee and you only pay it if you use the airport. This fee goes towards important upgrades to the 

airport that these passengers are using, noting that Canadians pay a lot more in airport fees than 

Americans. Mr. Burke asserted that for most airports, the proposed PFC increase will enable 

them to pay for modernization projects without going into debt. He noted that since January

2014, 32 airports have told ACI-NA that their budgets are maxed out and they need additional 

PFC funding to pay for needed improvements and upgrades. He reiterated that ACI-NA does not 

believe that consumers will fly less due to an increase in the PFC.

Mr. Berg asked which airports have not been able to engage in infrastructure projects due to a 

lack of funding. Mr. Burke responded that there are many airports—both large and small—with 

funding issues. When airports start modernization projects, they can take more than eight years 

to complete. A higher PFC could help the airports to finish these projects more quickly and 

reduce related costs to the local community. More PFC funding would help to pay down 

existing debt or provide funds for a down payment on new projects. Deborah Ale Flint, a 

Committee member who is the aviation director for the Oakland International Airport, said her 

airport will not be able to fund a project to mitigate seismic conditions without an increase in the 

PFC. Even though Oakland has a high credit rating, she noted that it does not have the bonding 

capacity to cover the project. Mr. Berg noted that he would like to see a list of airports that are 

not able to fund projects. 
CENTRA Technology, Inc. 14

Mr. Leocha noted that he is concerned that passengers bear too much of the financial burden to 

fund airport development projects, which also benefit the surrounding community economically. 

He believes that local bonding may be a better solution. Mr. Burke responded that the PFC is a 

classic example of a user fee, which has helped airports to stimulate local economic activity and 

competition over time. He explained that the cap on the PFC has not been adjusted for inflation 

since 2000, and more funds are needed for facilities improvements and modernization as airports 

continue to age. Mr. Berg noted that airlines view the PFC as a tax that has to be paid regardless 

of the airport’s circumstances. He expressed concern that if the fee is increased, it will continue 

to increase forever. He indicated that with an increase in the continuous PFC funding stream, 

airports will have no incentive to observe the fiscal discipline imposed by the bond market to 

demonstrate that each improvement project will pay off. 

Consumer Perspective

Shane Downey, Director, Public Policy, Global Business Travel Association (GBTA)

Mr. Downey spoke about the consumer impacts of taxes and fees on air travel. But first he noted 

that GBTA member surveys conducted by his organization show that the members do not want 

the voice call ban lifted —not only because they do not want to hear other people’s conversations

– but also because they are worried about untenable situations on planes and giving terrorists 

another tool to use in attacks using aircraft. 

Mr. Downey then turned to taxes and fees, stating that:

1. For each dollar spent on business travel, about 30 cents go to taxes. Taxes and fees on 

business travel keep rising, making business travel more difficult and adding to passenger 

frustrations. A study found that taxes increased the cost of travel by 58 percent. US business 

travel is important—it has contributed $491 billion to US GDP, with every dollar of business 

travel spending generating about $1.28 in GDP. Business travel supports 7.1 million jobs in 

the United States and has contributed $118 billion to federal, state, and local tax receipts. 

2. In 2013, Congress more than doubled the aviation security tax. More costs mean fewer 

business trips. Not all this new tax goes towards TSA. GBTA supports House efforts to stop 

this increase and re-impose a cap on this fee. TSA has a difficult job, but continually raising 

costs is not sustainable. He would like to encourage TSA to expand preflight screening and 

screening technology that works more efficiently.

3. GBTA members overwhelming oppose the proposed increase to the Passenger Facility 

Charge and feel they are being taxed excessively. Consumers pay more than $60 or 20 

percent in taxes and fees on a typical $300 round-trip ticket. This is more than alcohol and 

tobacco “sin taxes” intended to discourage use of these products. 

4. In 1993, the tax and fee burden on travel was $3.7 billion; today it is $19 billion. Individual

fees and taxes are not that big but added together they are a burden and disincentive to travel.

5. The GBTA recognizes the need to address the state of the nation’s airport infrastructure and 

supports increased funding, but would like to see the expansion of public private partnerships 

and improvement in the procurement processes. There is a mistaken sense that business 

travelers have deep pockets and that air travel is a luxury.
CENTRA Technology, Inc. 15

Ms. Deborah McElroy from Airports Council International – North America asked from where 

the GBTA supports increased funding for infrastructure. Mr. Downey responded that GBTA 

does not have a particular proposal, but recognizes the need to increase funding across the board 

for the transportation system, including metro, highways, train, and air. A real debate on this 

issue is welcome and the GBTA would welcome leadership from Congress and the 

Administration to find solutions. Ms. McElroy responded that her organization would welcome 

the opportunity to talk to GBTA about funding opportunities. 

Aviation Industry Perspective

John Heimlich, Vice President & Chief Economist, Airlines for America (A4A)

Mr. Heimlich’s presentation focused on A4A’s concerns related to the equity, efficiency, and 

financial viability of the current aviation tax structure: 

1. The current air travel tax structure has its roots in the World War II era, when air travel was 

considered a luxury item and subjected to high excise tax rates to discourage use and protect 

capacity for military purposes. Today airlines are the principal commercial intercity carriers, 

yet the Federal government continues to tax air travel like a luxury item. Airport user fees 

are structured more like an excise tax and are not justified on true cost grounds.

2. The US federal commercial aviation tax burden reached a record high of $19.3 billion in 

2013. The growing taxes leave less revenue for carriers to reinvest. We should think about air 

travel relative to other modes of transportation and consider general fund contributions. 

3. Whether the airline or the passenger ultimately bears the cost of an airport fee depends on the 

conditions of supply and demand, rather than on who is assessed the charge. It all comes 

down to price elasticity, which is a measure for capturing consumers’ sensitivity to price 

changes for a particular good or service. Elasticity values of domestic, transatlantic, and 

transpacific flights from 1994 through 2005 have been negative across the board and demand 

is lower. The Montreal Economic Institute took a close look at Canadian airport charges and 

taxes and noted that they are having a profound impact. The institute noted a lot of passenger 

leakage from Canadian airports with higher taxes to airports with cheaper taxes across the 

border. Fee and tax increases do matter even in small amount—$1.50 can make a difference

in demand. 

4. Air travelers are often unfairly bearing more of the cost of travel than other modes of 

transportation. Air passengers pay much higher fees than passengers of any other mode of 

transportation, many of which pay no taxes or fees for things like customs and immigration

(e.g., immigration costs for commercial aviation are 95 percent fee-funded, whereas these 

same costs for ferry and cruise ships are only 56 percent. It is important to treat passengers of 

all modes of transportation equally.

5. Besides the U.S. government, state, local, and foreign governments also impose taxes and 

fees on airlines and their customers. 

6. Taxes levied by federal agencies and some states are often inequitably applied across “users,” 

as confirmed by various federal cost allocation studies and state tax codes. Whether levied on 

airlines or on passengers/shippers, and whether they are called taxes or user fees, taxes 

matter—they impact supply and demand, as well as the sustainability of specific routes or 

frequencies. The impact varies over time and across markets. 
CENTRA Technology, Inc. 16

7. Ironically, the travelers most sensitive to tax increases or fees for mandatory services are 

those who are least affluent and are the ones the regulations often purport to protect.

Ben Baldanza, President and CEO, Spirit Airlines

In his remarks, Mr. Baldanza amplified the concerns raised by Mr. Heimlich regarding the high 

tax burden on consumers of air transportation and the effects of price elasticity on demand. With

30 to 50 percent of the cost of purchasing a ticket going to taxes, Mr. Baldanza felt it is 

important to recognize the extent to which taxes drive economic activities. He reported that when 

there was a federal tax holiday a few years ago, most airlines took the tax money and kept fares 

the same, but Spirit gave the tax amount back to the consumer by lowering fares. He remarked 

that bookings soared during that time. He noted that even a few dollars’ difference in fares can 

make an enormous difference in consumption. 

Mr. Baldanza observed that when airline prices are lower, more people fly, driving economic 

activities inside the airport and local communities. He stated that taxes and fees for a family 

going to Orlando are the same as for an affluent person flying first class to Dubai. He believes 

that taxes should be proportional and that the current tax/fee structure is putting too much burden 

on those able to least able to afford it. 

Mr. Baldanza remarked that Spirit’s website shows consumers what they are paying in taxes and 

fees and asserted that the full fare advertising rule is not transparent, obscures the true price of air 

travel, and ignores the fact that every airline charges for things other than fare plus tax. 

During the question and answer session, Mr. Leocha remarked that the full fare rule came about

because it was difficult for consumers to distinguish between mandatory taxes and fees and other 

fees in order to determine exactly what they were paying.

Ms. Workie stated that regarding the full fare rule, comments received from consumers on the 

NPRM stated that many felt deceived about the actual price of airfare when the full fare was not 

displayed. Ms. Workie also added that there is nothing in the rule that prevents airlines from 

providing information about the amounts of government-imposed taxes and fees. According to 

Ms. Workie, what the rule requires is that the full price with all mandatory fees be displayed.

Mr. Donahue asked if there is a difference between buying a couch and airline ticket. In the case

of airlines, there are half a dozen fees added that are not there when buying a couch. Mr. 

Baldanza stated that before the rule, taxes were not a big consideration for consumers. Mr. Berg

stated that the full fare rule may make it easier to comparison shop, but that the different methods 

used in the past to disclose taxes on air transportation were not unfair or deceptive practices (e.g., 

showing taxes as either a flat fee or as a percentage of fare). Mr. Baldanza commented that he 

thinks there can still be more transparency in pricing.

Mr. Heimlich stated that fees and taxes are a sizable amount and important to a customer’s 

decision making. There is a complicated legacy from the era when there was little cost basis for 

taxes and fees.
CENTRA Technology, Inc. 17

Mr. Baldanza noted that Spirit experienced increased demand with the tax holiday when the 

excise tax temporarily expired and that data should be analyzed. He offered to show Spirit’s

numbers from that period to the Committee.

The Impact of Mergers and Consolidations on Air Travel Consumers and the Aviation 

Industry

Consumer Perspective

Richard Golaszewski, Executive Vice President, GRA Inc. 

Mr. Golaszewski provided an overview of the impact on consumers and airlines of the 

deregulation of the airline industry: 

1. The industry structure has evolved since airline deregulation in 1978. There have been new 

airlines entering, airline bankruptcies, mergers, acquisitions, and liquidations. The events of 

September 11, 2001, had a profound effect on industry. Several multinational alliance groups 

have formed in recent years and low fare and even ultra-low cost carriers have entered the 

market. The airline industry is still recovering from the 2008 financial crisis and has been 

subjected to fuel price volatility. 

2. US carriers need to modernize the backbone of their domestic fleets—the 737’s and A320s, 

which is hard to do in a low margin industry when airlines are not raising enough capital to 

invest. 

3. Due to mergers, airlines are eliminating smaller hubs and strengthening remaining ones. 

Rising costs are driving a shift to larger regional jets. There is now a lack of highly efficient 

50 seat aircraft. Fares are rising and there is more unbundling via ancillary fees. Legacy 

airlines are focusing on premium traffic—which affects award program credits, among other 

factors. 

4. Since 2006, success at airports is measured in who has lost the least amount of service—

some individual airports have had increases. The financial crisis, airline consolidation, fuel 

costs and reduction in small regional jet flying have all had a major impact on airports. 

Medium-sized hubs appear to have suffered the largest losses—airlines are closing or scaling 

back service at secondary hubs. Smaller airport communities have also been hit hard because 

of mergers.

5. There is less network connectivity throughout the airport system. Many airlines now 

exclusively have regional jet service, except for low cost carriers (LCC) and ultra-low cost 

carriers (ULCC). Overall, large hubs have been improving, medium hubs have lost non-stop 

service which has not picked back up, and traffic at some of the small hubs and non-hubs is 

starting to pick up a little since the 2008 fiscal crisis.

6. What can improve service to the customer? New start-up carriers, of which most are ULCCs, 

can provide lower fares to customers. Many airlines need to evolve their business model—

similar to, for example, Frontier—to be able to provide network service at lower fares. 
CENTRA Technology, Inc. 18

7. Barriers to entry into the market also need to be addressed. New airlines need to gain access 

to key airports. Many airports have excess gates. Further, airports need to figure out how to 

provide equitable access to the most constrained airports. New technology can increase 

capacity on flights and reduce fares. While we do not want to sacrifice efficiency, can we 

increase equity in the system? For instance, if a community is only served by regional jets 

and it is relatively close to a hub, it almost always has its flights cancelled first when there 

are traffic issues. 

8. The one thing he has heard universally is that small communities feel disadvantaged because 

of airline mergers.

William McGee, Travel and Aviation Consultant, Consumers Union

Mr. McGee’s presentation focused on the negative consumer impact of airline mergers and 

consolidations, highlighting the following concerns and recommendations of the Consumers 

Union: 

1. The recent mergers will result in an airline industry dominated by only a few airlines that are

too big to fail. The largest carriers already hold 87 percent of the market. 

2. Mergers have led to service reductions, cut backs, cities and region have lost routes, and 

millions of passengers’ benefits have been eliminated. Without competition, airlines can cut 

services and raise prices. Domestic fares have increased. Many airport hubs have been 

eliminated despite promises that it would not happen.

3. In its recent suit against the merger of American Airlines and US Airways, the Department of 

Justice stated that in recent years the major airlines have in tandem raised fares and imposed 

newer and higher fees. The DOJ further stated that increasing consolidation has hurt 

passengers and that major airlines have copied each other, downgrading amenities. It is the 

Consumer’s Union’s opinion that mergers have had a bad effect on aviation.

4. The Consumer’s Union recommended that the DOT undertake a detailed study on postmerger conditions, including prices and services. Recognizing that running a profitable 

airline is demanding due to high fixed costs and fuel costs, consumers believe it is in their 

best interest for a healthy airline industry, but the means to achieving that have repeatedly 

frustrated and angered consumers. 

5. Airline mergers and consolidations are a tale of two different perspectives–often what is 

good for the airlines is not good for passengers. Ancillary fees are liked by airlines but not by 

consumers. Outsourcing regional flights to regional airlines is good for airlines, but not 

welcome by consumers who worry about a large difference in service. Crowded planes are 

better for airlines, but passengers disagree.

6. Mr. McGee asked the Committee to keep the interest of consumers in the forefront and 

thanked the Committee for its dedication to consumer protection.

Mr. Donahue commented that every merger has started with a statement about no harm to hubs 

or service, but then it ends in closure of hubs. Mr. McGee noted that testimony of the heads of 

companies undergoing mergers always note there are no plans to make major changes. Inevitably 

it seems that there are cut backs and closures, which are often left up to the best interest of 

executives. Mr. Golaszewski stated that service reductions have occurred because the economy 
CENTRA Technology, Inc. 19

has been in down cycle and demand for travel is driven by the economy. He commented that 

airlines cannot guarantee that specific air service to a given city will continue. 

Mr. Donahue stated that the large percentage of US air travelers traveled on flights that were 500 

miles or less and due to new security rules, it is faster to drive to many of these locations. He 

asked about the effect on service is if airlines eliminate these shorter flights. Mr. Golaszewski 

responded that many people stopped flying after September 11th and airlines cut these short 

flights due to a decrease in demand. Mr. McGee had concerns about underserved markets. He 

observed that most short flights are serviced by regional airlines and that the larger issue is 

whether longer, more crowded routes best serve consumers.

Mr. Berg asked if there were other factors that could affect service. Mr. Golaszewski replied that 

there may be a way to get a better 50 seat aircraft. Right now, airlines cannot make money with 

them, but there may be other options.

Ms. Jollie commented that the answer to market entry barriers comes from competition as long 

as there is a vigorous system that encourages actual competition. There is an assumption that 

regulation has been neutral in the market place. She argued that there are fundamental 

unintended consequences of well-meaning regulations. For instance, in 1995 the FAA adopted 

different regulations for small and large aircraft that wiped out the market for 60-90 seats planes, 

leading to a decline in service. The issue is that airlines might be able to support 60-90 seat plane 

services, but the FAA regulations support profitability for aircraft manufacturers more than for 

airlines. 

Ms. Jollie observed that another barrier to market entry is the regulation that applies to public 

charters, which support tour programs and services between small communities. Public charter 

regulations requiring that consumer funds be held by a depository bank, were written at a time 

when there were no credit cards to protect consumer funds. Today almost everyone uses credit 

cards and has credit card protection and few depository banks that will accept public charter 

accounts. The public charter regulations do not work and do not fit with current commercial 

practices. 

Finally, Ms. Jollie pointed out that DOT’s requirement for carriers to demonstrate financial 

fitness lacks a timely processing procedure and requires high dollar amounts. She believes these 

are also market entry barriers that DOT needs to address.

Ms. Joanne Young of Kirstein & Young, PLLC asked about opportunities for new carriers who 

have financing to serve the domestic market and what DOT could do to facilitate the entry of 

new carriers. Mr. McGee stated that consolidation has become a barrier for new carriers to enter 

the market. Mr. Golaszewski remarked that carriers are reengineering their networks and that 

many new carriers are low cost carriers. 

Airline Industry Perspective

Daniel M. Kasper, Senior Consultant, Kasper Lee Aviation/Compass Lexecon
CENTRA Technology, Inc. 20

Mr. Kasper’s presentation focused on the factors driving airline mergers and consolidations. He 

identified three key factors:

1. Relentless expansion by low cost carriers – In 1993, only 27 percent of passengers had 

access to low cost carrier options, which by 1997 had increased to 47 percent of passengers. 

From 1998 until the 2008 Delta-Northwest merger, competitive alternatives on domestic 

routes increased rapidly, resulting in more than three quarters of passengers on such routes

having access to low cost carrier options.

2. Unsustainable financial trends by airlines – Financial results have had a huge impact on 

mergers and consolidations. Between 1993 and 2000, legacy carriers generated good profits 

but between 2001 and 2009, the profit picture has turned around for legacy carriers due to 

September 11th and the poor economy. If you look at this period, carriers that covered their 

costs grew and those that did not stagnated. American Airlines, United, US Airways, 

Southwest, and Delta did not grow because they were not earning sufficient funds to cover 

their full economic cost and were burning capital.

3. A network business model requiring greater market ubiquity – Carriers found that their 

networks were not comprehensive enough. They could not provide full end to end service on 

certain routes and their economic models demanded that they do this if they wanted profits. 

Mergers enabled legacy carriers to create more comprehensive networks that offer consumers 

more convenient schedules and travel options. More ubiquitous networks have helped 

carriers to restore load factors above break-even levels.

Mr. Kasper identified other factors having an impact on the trend toward consolidation and made 

the following observations:

1. There is no evidence that fares have increased much following the mergers. Even controlling

for fuel and inflation, base fares have remained basically flat at levels lower than in 2000.

Base fares were actually lower in 2013 at around $108 than they were in 2001 at $157, 

though fuel costs and other fees are higher now. Fuel prices are a big part of the overall cost 

of air travel.

2. Low cost carriers (LCCs) still enjoy a substantial cost advantage that disciplines legacy 

carrier fares. Since 1991 the gap between legacy and LCCs on cost per available seat mile

has been closing. There is a huge difference in costs to legacy carriers—who operate on a 

more expensive business model and offer more services—than to low cost carriers. Merged

carriers have added capacity but they are still not back to their profit levels prior to 2008. The 

non-merged carriers, however, have increased capacity by a third and their relatively lower

costs have enabled them to rapidly expand during the period of mergers.

3. Who is affected by changes in service patterns? Cincinnati has lost 26 percent of available 

seat miles in last 5 years and Cleveland lost 16 percent. Both, however, were small hub 

airports served by 50-seat regional jets. It is important to look at what happened to 50-seat 

regional jet service. It is widely recognized that this service is marginally viable and only 

able to operate because labor contracts were so concessionary. The sharp increase in fuel 

prices pushed airlines to not being able to economically operate this service to smaller cities.
CENTRA Technology, Inc. 21

4. Travelers in most large cities have benefitted from increased capacity over the past five 

years. Post-merger, Delta redeployed its fleet to provide consumers in many of its non-hub 

cities—including other carriers’ hubs—with more flight options. There has also been 

substantial entry by LCCs at merged carrier hubs. This has allowed LCCs to greatly expand 

their geographic reach. New aircraft orders suggest LCCs will continue to expand and enter 

more new markets. 

5. Legacy carriers have launched over 140 new international routes since 2010 and after a 

decade-long hiatus, legacy carriers are finally renewing and upgrading their fleets. 

6. With higher costs and fragmented networks, legacy carriers were ultimately unable to 

compete successfully against LCCs in the domestic US market. Bankruptcies have reduced 

costs and mergers have strengthened legacy networks. Consumers have benefitted from 

competitive prices and better network options that have resulted. 

7. Recent airline mergers are part of the natural evolution of the post-deregulated industry. 

Consumers today can chose from the widest array of price and service options in airline 

history. Legacy carriers provide ubiquitous global networks with the most schedule and 

product options. Competition from LCCs has broadened to include “higher-end” LCCs such 

as JetBlue and Virgin America and several “ultra-LCCs” such as Spirit and Allegiant, whose 

costs are even lower than Southwest’s. 

8. Improved profitability has enabled legacy carriers to increase investments in aircraft, 

products, and services that benefit consumers in both domestic and international markets. For 

the first time in recent memory, legacy carriers are covering their cost of capital, enabling 

them to invest in new products and services that benefit consumers. 

Jay Sorensen, President – Product, Partnership and Marketing Practice, IdeaWorksCompany

Mr. Sorensen offered his perspective on the catalysts for and impacts of the airline merger and 

consolidation trend, which he believes has served to make the industry more profitable and thus 

able to better serve everyone:

1. Internet shopping for tickets has changed the airline industry. People now expect a

customized travel experience and to know exactly what their travel components will cost. 

Price transparency is important. 

2. The industry has been economically inefficient for so long that it has been necessary to raise 

prices. Mergers are forcing cost increases but also giving consumers more choices. 

3. Airlines make a lot of money from their a la carte products. While carriers have followed 

each other’s product pricing in the past, now they are starting to experiment with different

price choices for consumers. Mr. Sorensen views these variations in product pricing as 

evidence that airlines are not colluding on prices. 

4. Fee-based services should lead to service improvements. For example, Alaska Airlines at 

first did not want to charge bag fees until surveys showed that passengers were confused

because most airlines charge fees. Alaska realized that it did not gain anything from not 

charging baggage fees. When the carrier began charging baggage fees, it included a

guarantee that bags would be delivered to the baggage claim area within 25 minutes of 

landing. This approach was very effective from a marketing standpoint.
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5. Airlines have made lots of mistakes implementing changes in their business models. 

Consumers will continue to have difficulties as airlines work through these changes, but

ultimately services will get better.

John Heimlich, Vice President & Chief Economist, Airlines for America (A4A)

Mr. Heimlich’s presentation reported the following positive impacts of airline mergers and 

consolidations on the industry and consumers:

1. Mergers and consolidations have led airlines to invest in technology, new airplanes, and 

better customer service. A healthy airline industry means a better flying experience overall. 

What we are seeing in the airline industry is similar to what happened in the railroad, 

telecommunications, and trucking industries. Mergers will lead to fewer crises, fewer 

bankruptcies, more predictability, and more stability in the industry. 

2. Considering the break-even load factors for airlines back in the 1970s, the average factor was 

in the low 50 percent range. In 2011-2013, the average factor was 78 percent. It is much

more expensive to run an airline now than it used to be. Airlines that survived the downturn 

in the industry accumulated lots of debt which had nothing to do with consolidation. Debt 

crowded out future investment. After years of losses, airlines are finally tackling their debt. 

3. Improving finances are helping airlines to hire, train, and retain high quality employees to 

whom they can offer job growth and security, attractive wages and benefits, tools and 

training, profit sharing, and accelerated contributions to employee retirement accounts. 

Earnings momentum and debt reduction are attracting new investors to the airline industry.

4. The increasing ability to hire, train and retain high-quality talent and to lure long-term 

investors is translating directly to palpable benefits for customers. Improving finances 

enables significant reinvestment in customer experience. Airline capital spending continues 

at a robust clip of more than $1 billion per month. 

5. Customers are receiving tangible benefits including:

 New or refurbished aircraft

 Expanded route networks and schedules 

 Enhanced tools (computers, tablets, software) and training for customer-contact 

employees

 Improved airport check-in areas, lounges, and gates

 Continued development and roll-out of mobile technology and website/kiosk 

functionality

 Increasing operational reliability (controlled for weather conditions)

 Larger overhead bins for luggage

 Availability of lie-flat seating with AC power and USB

 Proliferation of domestic and international Wi-Fi and inflight entertainment options

6. Combining fleets can make more destinations available and economically viable. US

Airways and American Airlines are expanding to East Asia. Northwest stopped its flight 
CENTRA Technology, Inc. 23

from Detroit to Korea due to costs, but was able to restart it again after the merger with 

Delta. There has been lots of strong growth since mergers. 

7. Mergers have caused a change in the distribution of capacity. Mr. Heimlich believes that 

without these mergers, airlines would have had to make deeper cuts. Mergers stopped the 

hemorrhaging of losses that airlines were experiencing. 

8. In terms of service levels, there was not a lot of consolidation prior to 2008. Fuel price spikes

and the recession caused airlines to cut back on scheduled seats departing from US airports. 

Since 2013, there has been 11 consecutive quarters of seat growth. The previous decline in 

seats was due to outside events and not mergers. 

9. Looking at airline employment, there was a 27 percent reduction in work force until 2010 

and since then there has been growth. 

Mr. Heimlich closed his presentation with a quote from Jamie Baker of JP Morgan emphasizing 

the significance of the airline industry’s economic recovery on quality of service: “With airlines 

in the US now generating acceptable returns, their ability to reinvest in their products has been 

greatly enhanced. There is no way any of this would have been possible had the industry not 

found its way to firmer financial footing.”

Airport Perspective

Deborah McElroy, Executive Vice President, Airports Council International – North America

(ACI-NA)

Ms. McElroy’s presentation addressed the significant impact of reduced service and higher fares 

on U.S. airports of all sizes resulting from the airline industry consolidation.

1. All airports have seen reductions in flights over the last three years. Airports are focused on 

adding new service, but are limited in the incentives that can be offered to airlines due to 

FAA regulations. Over the past four years, the number of flights has continued to decline. 

2. In a recent survey, ACI-NA asked US airport directors to identify their most significant 

challenges. Nearly 45 percent indicated air service development was the single biggest 

challenge facing their airports right now because of airline consolidation. ACI-NA also 

asked airport directors to look five years into the future. Nearly 40 percent again identified 

price and service competition for their communities as the single biggest challenge they 

expect to face over the next five years. 

3. A Passenger Facility Charge adjusted from $4.50 to $8.50 and indexed for inflation will 

assist airports in modernizing their facilities to accommodate increased competition. DOT 

may also want to consider modernizing the regulations on air service incentives. In response 

to Mr. Berg’s comment earlier about PFCs, there is a place for airlines and passengers to 

comment on them. Airlines can leave a market whenever they want if it is not economic or 

they can talk to airport boards. 

4. We really do not yet know what the long term impact of mergers on fares will be. This is a 

huge factor for airports, who are hearing a lot of concerns from passengers about reduced 

service and higher fares. 
CENTRA Technology, Inc. 24

5. The consolidated US airline industry is growing its international network. US airports are 

working with both domestic and foreign airlines for additional international flights. However, 

there have been a number of instances where staffing issues and CBP funding constraints 

resulted in the new service being denied by CBP. Additionally inadequate CBP staffing has 

led to delays in processing arriving international passengers, inconveniencing consumers. 

Airports and airlines are installing Automated Passport Control (APC) to more efficiently 

process arriving international passengers. Additionally, ACI-NA and Airside Mobile 

developed the Mobile Passport Control (MPC) which is now being piloted in Atlanta. Some 

airports have also signed agreements with CBP to pay for overtime expenses. However, 

given increasing international travel, increasing CBP staffing is an important consumer issue 

that should be addressed.

6. If we are to have a healthy airline industry and happy consumers, we need to make sure that 

the fees we have consumers pay are being used properly.

William Swelbar, Research Engineer, International Center for Air Transportation, 

Massachusetts Institute of Technology

Mr. Swelbar’s presentation focused on factors other than airline industry consolidation that are 

having an impact on the route service map, including: 

1. Rationalization: During the pre-recession period, LCCs were growing and taking business 

from legacy carriers. During the recession, LCCs started acting like legacy carriers and 

airlines went through a period of rationalization, in which available seating capacity was 

actively reduced as a result of macroeconomic shocks to the airline industry and the “new 

normal” of higher fuel prices. 

2. Capacity discipline: Since 2010, airlines have instituted capacity discipline, defined as a 

restriction of seat capacity growth by network carriers (and Southwest) even as passenger 

enplanements have continued to increase. In the past year, capacity discipline has remained 

the status quo. 

3. Reduction in departures: Capacity discipline has resulted in a decrease in the overall number 

of departures with airlines cutting domestic flights by 2.4 percent from 2013-2014. It is 

unclear if this will remain the status quo. 

4. Challenges: Economic challenges, for instance, have included the rise in oil prices. It also 

includes a decision by airlines that the 50 seat aircraft was uneconomic: , resulting in a 

reduction in the overall number of planes available. Under operational challenges, there is 

not a 50 seat aircraft replacement in the manufacturing pipeline. The smallest new plane in

production will be 100 seats. Government-induced challenges include flight time/duty time 

regulations that have caused staffing challenges. There will probably not be enough pilots to 

fly regional routes in the future due to retirements. 

5. Small airports: Airline capacity rationalization and capacity discipline disproportionately 

impact smaller airports. Customers are now being served at one hub rather than two. There is 

a need to talk more about connectivity at smaller airports.
CENTRA Technology, Inc. 25

6. Despite service cuts, US airports remain well-connected to the globe. Domestic seat capacity 

has finally begun to grow along with the US economy. Mr. Swelbar is optimistic that these 

changes will be good for the airport community. 

7. In today’s consolidated industry, there are more questions than answers, including:

 What will cause the legacy carriers to grow frequencies?

 Where will that growth be?

 What will be the future of Southwest and Jet Blue? Can hybrid carriers find a sweet spot 

in the system?

 What is the future of Ultra Low Cost Carriers? 

 Will there be a regional industry? There are 269 airports that are reliant on regional 

aircraft so this is not a small issue.

8. With regards to labor in the context of consolidation, labor has fared very nicely. For the first 

time in history, average airline salary and benefits per full time employee is greater the 

$100,000. A more stable industry provides employees with a sense of security. There has 

been modest growth in employment after years of deep job cuts. A more profitable industry 

makes it more of an employee market than an employer market as it was the prior decade. 

During the question and answer session, Mr. Berg asked if there is a reduction in flights, but 

growth of seats, is there an opportunity for new entrants. Mr. Swelbar responded that there has 

been entry but not new entrants. Mr. Swelbar also noted that it is still early in the American 

Airlines merger process, so it is unclear how the hub architecture will work out. He observed that 

there have been promises made about hubs staying, but until airlines rationalize their network, it 

is unclear if they will stay.

Mr. Leocha asked that if fuel prices are plummeting, but fuel surcharges are not, will fares go up 

despite fuel prices going down. He commented that airlines could do a better public relations job 

of letting consumers know what the reality is. In terms of the effects of consolidation on 

consumers, he hoped the Committee will have this discussion again a year from now to evaluate

the real effects of consolidation of US Airways and American as well as Southwest and AirTran. 

Mr. Swelbar responded that Mr. McGee correctly stated in his presentation that there have been 

5 price increases; however, that was out of 21 recent attempts to raise prices. He would have 

expected the ratio to be higher. Mr. Berg stated that there have been more failures than successes 

in raising prices and fuel prices remain structurally high. Mr. Berg pointed out that in the past 

airline business models had assumed fuel costs at $50 per barrel. Ms. McElroy stated that these 

price increases are system-wide, and Mr. Berg responded that they are not always system-wide. 

Ms. Workie asked Mr. Kasper’s opinion about whether DOT should conduct an analysis of the

actual impact of mergers and consolidation as suggested by Consumer Union earlier and if so, 

what methodology he would envision. Mr. Kasper responded that if such a study was conducting 

he would recommend commissioning research by outside academics to do it. When someone

tries to look at fares over time, there is a wide array of factors that go into that analysis. It is 

important to make sure researchers are comparing apples to apples and fares are looked at on an 

inflation-adjusted basis. It would be a burden on the Department to do this and therefore it would 

be better to go to academic institutions that do this kind of analysis regularly.
CENTRA Technology, Inc. 26

Ms. McElroy remarked that there are many factors driving changes in the airline industry and 

having an impact on fares. She cautioned against undertaking a study prematurely or failing to 

adequately take into consideration that the impacts of mergers are still playing out as pricing 

discipline is imposed and service changes continue to be made.

Mr. Heimlich commented that there is a lot of data yet to be disclosed on mergers. If he were 

doing a study, he would want more data. There are a few more years left in the national

economic cycle and when doing an analysis, it is important to look at the full business cycle. 

Any analysis would also need to factor in foreign carriers and aviation shipping. 

Mr. Berg stated that DOT does not have relevant authority since Congress deregulated the 

industry and it is not DOT’s role to undertake such a study. 

Mr. Sorensen stated that if FAA rules pose impediments to entry new entrants, a much more 

worthwhile effort would be to study how competition can be enhanced in the future.

Ms. Young asked the presenters if there have been any studies showing increase in services 

happening in the international market versus the domestic. This might explain why entry 

opportunities are happening for the low cost carriers. 

Mr. Kasper responded that yes, for several mergers he has looked at international markets. The

short answer is there has been an increased presence of LCCs in the international market, 

predominately in shorter flights such as to the Caribbean or Canada. The expectation is that as 

LCCs get more familiar with international operations, they will be more likely to engage in 

international competition. The biggest operational difference is that LCCs have smaller aircraft

in their fleets and they will need bigger aircraft to travel internationally. Purchasing new aircraft 

is a significant cost and takes a while. Some carriers will do it, but it will be a slow process.

Closing remarks

Blane A. Workie, Acting Assistant General Counsel for Aviation Enforcement and Proceedings

The Committee’s DFO Blane A. Workie asked the Committee members to give closing 

statements. Committee member Deborah Ale Flint stated that it had been a productive day and 

there were issues that the Committee needs to follow up on. Committee members David Berg, 

James Donahue, and Charles Leocha thanked all the speakers for their very informative 

presentations.

Committee member Blane Workie thanked everyone for attending and stated that the minutes 

from the meeting will be posted on the Department’s website. Under Chairperson Kane’s 

guidance, the Committee will put forth recommendations.

The meeting adjourned at approximately 4:30 PM. 
CENTRA Technology, Inc. 27

COMMITTEE MEMBER BIOGRAPHIES

The Honorable Kathleen Kane

Ms. Kathleen G. Kane is Attorney General (AG) of Pennsylvania and officially chairs the

Advisory Committee on Aviation Consumer Protection. AG Kane serves as a representative of 

state and local governments with the Committee. She was the first Democrat and first woman 

elected as Pennsylvania's attorney general in 2012. As Attorney General, her priorities have 

included protecting consumers from abuse and fraud, as well as protecting senior citizens.

Deborah Ale Flint

Ms. Ale Flint serves as a representative of airport operators with the Advisory Committee on 

Aviation Consumer Protection. She was appointed Oakland International Airport’s Director of 

Aviation in 2010. Ms. Ale Flint is the primary executive responsible for the operation, 

management, and development of the airport. She previously served as manager of the airport’s 

airside operations where her responsibilities included noise abatement and environmental 

compliance.

David A. Berg

Mr. Berg serves as a representative of air carriers with the Advisory Committee on Aviation 

Consumer Protection. He was named Senior Vice President, General Counsel and Corporate 

Secretary for Airlines for America (A4A) in 2011. At A4A, Mr. Berg is responsible for the 

association’s legal affairs and has been involved in a variety of aviation issues, including 

passengers with disabilities and airport landing fees.

Charles Leocha

Mr. Leocha serves as a representative of aviation consumers with the Advisory Committee on 

Aviation Consumer Protection. He is Director of the Consumer Travel Alliance (CTA) which he 

formed in 2009, following a career in journalism where he specialized in reporting on travelers’ 

rights. Since beginning CTA, his advocacy for travelers has included meeting government 

officials, testifying before Congress and developing travel information and resources.