Skip to main content


U.S. flag
      An official website of the United States government
              Here’s how you know
        Here’s how you knowDot gov**Official websites use .gov**
                 A **.gov** website belongs to an official government organization in the United States.
                  HTTPS**Secure .gov websites use HTTPS**
                 A **lock** (A locked padlock) or **https://** means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites. 
  Menu Close
          Enter the terms you wish to search for.
    Search
        








  
  
    

  
      

                                      About HHS
    
                        
                              
      
      
      Programs & Services
    
                        
                              
      
      
      Grants & Contracts
    
                        
                              
      
      
      Laws & Regulations                  
Health Information Privacy
  HIPAA for Individuals
    
                        
                                            
      
      
      Filing a Complaint
    
                        
                                            
      
      
      HIPAA for Professionals
    
                        
                                            
      
      
      Newsroom

              

    



Breadcrumb
    HHS
                              HIPAA Home
                              For Professionals
                              Privacy
                              Guidance Materials
                              Telehealth Privacy and Security Tips for Patients


    

    

    Navigate to:
  HIPAA for Professionals
    
                                    
                                            
            
      
      
      
      Regulatory Initiatives
    
                                                  
                                                                  
            
      
      
      
      Privacy
                                            
            
            Summary of the Privacy Rule
    
                                                  
                                            
            
      
      
      
      Guidance
    
                                                  
                                            
            
      
      
      
      Combined Text of All Rules
    
                                                  
                                            
            
      
      
      
      HIPAA Related Links
    
                                                  
                                                                  
            
      
      
      
      Security
                                            
            
            Summary of the Security Rule
    
                                                  
                                            
            
      
      
      
      Security Guidance
    
                                                  
                                            
            
      
      
      
      Cyber Security Guidance
    
                                                  
                                                                  
            
      
      
      
      Breach Notification
                                            
            
            Breach Reporting
    
                                                  
                                            
            
      
      
      
      Guidance
    
                                                  
                                            
            
      
      
      
      Reports to Congress
    
                                                  
                                            
            
      
      
      
      Regulation History
    
                                                  
                                                                  
            
      
      
      
      Compliance & Enforcement
                                            
            
            Enforcement Rule
    
                                                  
                                            
            
      
      
      
      Enforcement Process
    
                                                  
                                            
            
      
      
      
      Enforcement Data
    
                                                  
                                            
            
      
      
      
      Resolution Agreements
    
                                                  
                                            
            
      
      
      
      Case Examples
    
                                                  
                                            
            
      
      
      
      Audit
    
                                                  
                                            
            
      
      
      
      Reports to Congress
    
                                                  
                                            
            
      
      
      
      State Attorneys General
    
                                                  
                                                                  
            
      
      
      
      Special Topics
                                            
            
            HIPAA and Part 2
    
                                                  
                                            
            
      
      
      
      Change Healthcare Cybersecurity Incident FAQs
    
                                                  
                                            
            
      
      
      
      HIPAA and COVID-19
    
                                                                
                                                                  
            
      
      
      
      HIPAA and Reproductive Health
                          
            
            HIPAA and Final Rule Notice
    
                                                  
                                            
            
      
      
      
      HIPAA and Telehealth
    
                                                  
                                            
            
      
      
      
      HIPAA and FERPA
    
                                                  
                                            
            
      
      
      
      Research
    
                                                  
                                            
            
      
      
      
      Public Health
    
                                                  
                                            
            
      
      
      
      Emergency Response
    
                                                  
                                            
            
      
      
      
      Health Information Technology
    
                                                  
                                            
            
      
      
      
      Health Apps
    
                                                  
                                                                  
            
      
      
      
      Patient Safety
                                            
            
            Statute & Rule
                          
            
            PSQIA Statute
    
                                                  
                                            
            
      
      
      
      Patient Safety Rule
    
                                                  
                                            
            
      
      
      
      Enforcement
    
                                                  
                                            
            
      
      
      
      Guidance
    
                                                  
                                                                  
            
      
      
      
      Covered Entities & Business Associates
                                            
            
            Business Associate Contracts
    
                                                  
                                            
            
      
      
      
      Business Associates
    
                                    
                                            
            
      
      
      
      Training & Resources
    
                                    
                                            
            
      
      
      
      FAQs for Professionals
    
                                    
                                            
            
      
      
      
      Other Administrative Simplification RulesText resize icon

                    




Telehealth Privacy and Security Tips for Patients








  
  
    

  
      



Using video apps and other technologies for telehealth can create risks to the privacy and security of your health information. This can include when you are accessing telehealth services on a website, through an app, or even through a patient portal. Consider these tips to protect and secure your health information.

**Have your telehealth appointment in a private location**. Find a place away from others (like a private room with a door or your parked car) where you can control who hears or sees your conversation. If you can’t find a private place for your appointment, then consider wearing headphones, positioning your computer or mobile device so others can’t see your screen, and avoiding using the speakerphone.
	**Turn off any nearby electronic devices that may overhear or record information**. Turn off devices like home security cameras, and smart speakers or apps on your phone that respond to your voice, so they don’t overhear or record your telehealth appointment.
	**Use a personal computer or mobile device, if possible**. Avoid using a computer, mobile device, or network that is tied to your workplace or a public setting for your telehealth session. Some workplaces and public settings can see what you do when using workplace devices or unsecured, public networks.
	**Install all available security updates on your computer or mobile device**. For most mobile devices, go to the Settings icon or tab on your device and turn on the option for automatic updates, or install updates yourself as soon as they’re available.
	**Use strong, unique passwords**. Use different passwords for each app, website, computer, or mobile device you use for your telehealth appointment to keep others from accessing all of your information if someone discovers your password. If possible, change your passwords regularly.
	**Turn on the lock screen function.**Go to Settings and set a short amount of time before your computer or mobile device locks the screen because of inactivity. This prevents someone from getting any of your health information that may be stored on the device unless they have the password.
	**Delete health information on your computer or mobile device when you don’t need it anymore.** Removing health information (including photos or videos) from your computer or mobile device helps lower the risk that someone could see your health information if they get your password and can access your computer or mobile device.
	**Turn on two-step or multi-factor authentication (if it’s available and you can use it)*.*** Many apps require you to enter a username and password. Some apps also have an option for multi-factor authentication, which makes it harder for someone else to use the app because they need access to your phone or email. For example, the app may send a code to your phone number or email address that you need to log in to the app. If you need help with multi-factor authentication or can’t use it, contact your health care provider to learn what your options are.
	**Use encryption tools when available**. When possible, you should turn on encryption on your phone or mobile device and on any apps that you use to communicate with your health care provider or health plan (like video chat or messaging apps). Encryption is an electronic tool that protects and secures your information by making it unreadable by anyone without the right key or password.
	**Avoid using public Wi-Fi networks and any USB ports at public charging stations**. Public networks (like the ones in coffee shops or airports) may not have security to protect the health information you may want to send using their network. Also, cyber-criminals can steal sensitive information by creating fake public Wi-Fi networks that people unknowingly sign onto, or they may use public USB charging ports to install viruses or other malware on your computer or mobile device.
	**Let your provider know if you have any questions about the telehealth appointment or the telehealth technology.** You can ask for help, such as instructions on using the technology or accommodations you need for the telehealth appointment, like a screen reader or closed captioning.
	**If you’re suspicious of a link or have any doubts about a link, contact your health care provider right away.******For some telehealth appointments, your provider may send you an email or a link directly to your phone or to your email account. You can always contact your provider to ask if the link they have sent is valid.
	**Get more tips to protect your information:**
	**Guidance for Individuals on Protecting the Privacy and Security of Your Health Information When Using Your Personal Cell Phone or Tablet*.***This site has tips to limit how your cell phone, computer, or other mobile device collects and shares your health and other personal information. You can find the guidance at https://www.hhs.gov/hipaa/for-professionals/privacy/guidance/cell-phone-hipaa/index.html.
		**Other Telehealth Tips**. This site provides other telehealth privacy tips and resources for patients to help make telehealth sessions more secure. You can find this information at https://telehealth.hhs.gov/patients/telehealth-privacy-for-patients.
		**Cybersecurity Tips**. This site provides four tips to help keep you safe from cyber-attacks and cyber-criminals. You can find this site at https://www.cisa.gov/news-events/news/4-things-you-can-do-keep-yourself-cyber-safe.

                    
  


Content created by Office for Civil Rights (OCR) Content last reviewed October 17, 2023Back to top
    Contact HHS
    
                        
                                            
      
      
      Careers
    
                        
                                            
      
      
      HHS FAQs
    
                        
                                            
      
      
      Nondiscrimination NoticeHHS Archive
    
                        
                                            
      
      
      Accessibility Statement
    
                        
                                            
      
      
      Privacy Policy
    
                        
                                            
      
      
      Viewers & PlayersBudget/Performance
    
                        
                                            
      
      
      Inspector General
    
                        
                                            
      
      
      Web Site Disclaimers
    
                        
                                            
      
      
      EEO/No Fear ActFOIA
    
                        
                                            
      
      
      The White House
    
                        
                                            
      
      
      USA.gov
    
                        
                                            
      
      
      Vulnerability Disclosure Policy
        Sign Up for Email Updates

Receive the latest updates from the Secretary, Blogs, and News Releases.

Sign Up
  HHS Headquarters
          200 Independence Avenue, S.W.
                  Washington, D.C. 20201
                  Toll Free Call Center: 1-877-696-6775​