# Ji 

# DowLohnes

VIAHAND DELIVERY 

### U.S. DepartmentofTransportation DocketSection,RoomW12-140 WestBuilding, GroundFloor 1200NewJerseyAvenue, SE Washington, D.C. 20590 Re: DocketOST-96-1960 To Whom It

### MayConcern: July25, 2013

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### EnclosedistheupdatedJetBlueFamilyAssistancePlanasrequiredbytheAviation DisasterFamilyAssistanceActof1996 ( 49 U.S.C 1136and41113), andPublicLawNo. 108- 176 (Vision 100-CenturyofAviationReauthorizationAct), Section 109. Ifyouhavequestions orrequire any additionalinformation,pleasecontactme. Sincerely,

JonathanB. Hill J. ParkerErkrnann Counselfor JetBlueAirwaysCorporation Enclosure

cc: DoraG. Habachy(JetBlueAirways Corporation)

Dow Lohnes PllC Attorneys at Law www.dowlohnes.com WASHINGTON, DC I ATLANTA, GA 1200 New Hampshire Avenue, NW, Suite Soo Washington, DC 20036·6802 T 202.776.2000 F 202.776.2222

# FAMILYASSISTANCE PLAN

Preparedby: 

# jetBlue®

27-01 Queens Plaza North Long Island City, NY 11101 United States ofAmerica



## July 25, 2013

# jetBlue® FAMILYASSISTANCE PLAN
Introduction The JetBiue Airways Corporation ("JetBiue") Family Assistance Plan has been written to comply with the Aviation Disaster Family Assistance Act of 1996 (49 U.S.C. 1136 and 41113(b)), as amended by the Wendell H. Ford Aviation Investment and Reform Act for the 21 51 Century and the Vision 100-Century of Aviation Reauthorization Act. The content and filing requirements listed here are mandated by Title VII, section 703, ofthe Federal Aviation Reauthorization Act of 1996 (Public Law 101-624). The purpose of the JetBiue Family Assistance Plan is to ensure that in the event of a major accident, JetBiue is prepared to act in the best interests of survivors, survivor families and/or victim families; to respond to survivors, survivor families and victim families with sensitivity, dignity and respect; and to respect and be sensitive to the cultural and religious backgrounds ofsurvivors, survivorfamilies and victim families. This plan is part of a larger effort, which includes the United States National Transportation Safety Board ("NTSB") and other governmental entities, to assist survivors, survivor families and victim families in the event of an aviation disasterwithin the United States or its territories. JetBiue has policies and procedures for affected station(s) emergency operations, headquarter emergency operations, as well as accident site emergency operations as setforth in the JetBiue Emergency Operations Manual. 

### Assurances In the event ofan accident, JetBiuewill: (1} TOLL-FREE TELEPHONE NUMBER FOR FAMILY MEMBERS Publicize a reliable toll-free telephone number, and will provide staff, to handle calls from the families of passengers. JetBiue has contracted with a business partnerto provide services in support of inbound call center requirements. a) JetBiue will immediately notify the business partner and provide toll-free telephone numbersto be used. b) The business partnerwill: • Activate an inbound call centerto screen initial inquiries. • Provide initial notifications to family members of passengers on affected flight, by using eithera preliminary passenger list, or confirmed passenger list, ifavailable. • Gather, compile and provide datato JetBiue.

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# jetBlue® FAMILYASSISTANCE PLAN (2) FAMILY MEMBER NOTIFICATION Implement a process for notifying the families of the passengers, before providing any public notice ofthe names ofthe passengers, either by utilizing the American Red Cross, the designated independent organization outlined in 49 U.S.C. 1136(a)(2), or the services of other suitably trained individuals. JetBiue has contracted with a business partner to provide services in support of notification requirements by phone. (3) NAMES ON MANIFEST The notice described in assurance (2) above will be provided to the family of a passenger as soon as JetBiue has verified that the passenger was aboard the affected flight (whether or not the names of all of the passengers have been verified) and, to the extent practicable, these notifications will be conducted in person. (4) PASSENGER MANIFEST Provide to the director offamily support services (NTSB Office ofTransportation Disaster Assistance) that is designated for the accident under 49 U.S.C. 1136(a)(1), and the American Red Cross, the designated independent organization outlined in 49 U.S.C. 1136(a)(2), immediately upon request, a list (which is based on the best available information at the time of the request) of the names of the passengers aboard the aircraft (whether or not such names have been verified), and will periodically update the list. (5) HANDLING PERSONAL EFFECTS Consult with the family ofeach passenger regarding the disposition ofall remains and personal effects ofthe passengerwithin the control of JetBiue. JetBiue has contracted with a business partner to provide services in support of all personal effects issues. (6) RETURNING PERSONAL EFFECTS Return any possession of a passengerthat is within the control ofJetBiue, to the family of the passenger upon request, unless the possession is needed for the accident investigation or any criminal investigation. JetBiue has contracted with a business partnerto provide services in support ofall personal effects issues. (7) RETENTION OF PERSONAL EFFECTS Any unclaimed possession of a passenger within the control of JetBiue will be retained for at least 18 months. JetBiue has contracted with a business partner to provide services in support ofall personal effects issues.

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# jetBlue® FAMILYASSISTANCE PLAN {8) AIRLINE-SPONSORED MONUMENT Consult with the family ofeach passenger about the construction of any JetBiuesponsored monument to the passengers, including any inscription on the monument. (9) FAMILIES OF NON-REVENUE PASSENGERS & OTHER POSSIBLEVICTIMS Ensure the treatment of families of non-revenue passengers (and any other victim of the accident) will be the same as the treatment of the families of revenue passengers. {10) ASSISTANCE FROM AMERICAN RED CROSS Workwith the American Red Cross, the designated independent organization as outlined in 49 U.S.C. 1136(a)(2), on an ongoing basis to ensure that families of passengers receive an appropriate level of services and assistance following an accident. (11) COMPENSATION TO AMERICAN RED CROSS Provide reasonable compensation to the American Red Cross, the designated independent organization as outlined in 49 U.S.C. 1136(a)(2), for services provided to or on behalfofJetBiue. (12) LOGISTICAL SUPPORTTO FAMILY MEMBERS Provide assistance to the family of a passenger in traveling to the location ofthe accident and provide forthe physical care ofthe family while the family is staying at such location. {13) RESOURCES Commitsufficient resources to carry outthis FamilyAssistance Plan. (14) NOTIFICATIONS BASED UPON PRELIMINARY MANIFEST Inform the family of a passenger, upon its request, whether the passenger's name appeared on a preliminary passenger manifest for the affected flight, whether or notthe name ofthe person has been verified. {15) TRAINING FOR EMPLOYEES Provide training to JetBiue employees and agents to increase awareness of and sensitivityto the needs ofsurvivors and family membersfollowing an accident.

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# jetBlue® FAMILYASSISTANCE PLAN

(16) ACCIDENT OUTSIDE THE U.S. Consult with the NTSB and the U.S. Department of State on the provision of assistance in the event that JetBiue volunteers assistance to U.S. citizens within the United States with respect to an aircraft accident outside the Unites States involving major loss oflife. (17) NOTIFICATION TO PROPERTY OWNERS Ensure that in the case of an accident that involves significant damage to a manmade structure or other property on the ground that is not governmentowned, prompt notice in writing, to the extent practicable, is provided directly to the owner of the structure or other property about liability for any property damage and means for obtaining compensation. At a minimum, this notification will advise the property owner to (i) contact the insurer of the property as the authoritative source for information about coverage and compensation; (ii) not rely upon unofficial information offered by JetBiue representatives about compensation by JetBiueforthe accident-site property damage; and (iii) to obtain photographic or other detailed evidence of property damage as soon as possible afterthe accident, consistentwith restrictions on access to the accident site. (18) ELECTRONIC TRANSMISSION OF PUBLIC HEARING Ensure that in the event the NTSB conducts a public hearing or comparable proceeding at a location greater than 80 miles from the accident site, the proceeding is made available simultaneously by electronic means at a location open to the public at both the origin city and destination city ofthe accidentflight, ifthat city is located in the United States.

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