Customer 

Centric 

and Employee

Driven 

GPO Strategic Plan | FY2013-2017 

GPO | OFFICIAL DIGITAL SECURE 

October 2012 

I am proud to present the GPO’s FY2013-2017 Strategic Plan. This plan provides the blueprint for 

how GPO will continue to achieve its mission of Keeping America Informed with an emphasis on 

being Offcial, Digital, and Secure. GPO is the offcial link between the Government and the public. 

During a time in which information is increasingly created, disseminated, and stored 

electronically, GPO will continue to leverage its historical strengths to sustain and advance 

openness in Government. GPO is built on a proud tradition of providing world-class service and 

doing so remains our top priority. 

As the information needs of Congress, Federal agencies, and the public have changed, GPO 

has embraced technological innovations to meet those needs as effciently and economically as 

possible. We will continue to adapt to and overcome these challenges as we transform ourselves 

into the Offcial, Digital Information Platform for the Federal Government and Provider of Secure 

Credentials. The public trusts that information published by GPO is the offcial word of the 

Government. GPO uses the latest technologies to make information available in digital formats. 

Federal agencies seek GPO’s expertise and services for their secure credential needs. 

GPO’s program to reduce costs while expanding critically important information services has 

resulted in real and measurable benefts. As a result of our FY13 Strategic Planning Meeting, held 

in early October, management re-affrmed its commitment to the following strategic goals which 

constitute our continued commitment to provide the best possible service to our customers. 

GPO’s FY2013-2017 Strategic Goals, sorted by four major initiatives, are as follows: 

Satisfying Our Stakeholders Offering Products and Services 

n It’s All About the Customer n Fulflling Our Statutory Mission 

n Open and Transparent n Secure Federal Credentials 

n Enhance Strategic Partnerships 

Strengthening our Organizational Foundation Engaging our Workforce 

n Right Tools n Employer of Choice 

n Maintain Fiscal Responsibility 

n Environmental Stewardship 

n COOP Operations 

GPO is committed to meeting the needs of our customers. Just as important, we are committed to 

a strategic management framework that focuses on results and building an information platform 

for the next generation of the American public. These strategies refect the professionalism and hard 

work of GPO employees who embrace change and innovation and tirelessly exceed all expectations 

in Keeping America Informed: Offcial, Digital, and Secure. 

Davita Vance-Cooks 

Acting Public Printer 

Mission Statement 

Keeping America Informed as the Offcial, Digital, and Secure 

source for producing, protecting, preserving, and distributing 

the offcial publications and information products of the 

Federal Government. 

Vision 

Continue to Transform Ourselves into a Digital Information 

Platform and Provider of Secure Credentials. 

About GPO 

Established in 1861, GPO’s mission can be traced to the 

requirement in Article I of the Constitution that Congress keep 

a journal of its proceedings and from time to time publish the 

same. GPO’s inplant production and printing procurement 

operations produce the offcial publications of Congress, 

the White House, and Federal agencies. GPO’s information 

dissemination programs provide public access to the offcial 

publications and information of the Government in both 

digital and printed formats through an offcial Web site (www. 

fdsys.gov), a partnership with Federal depository libraries 

nationwide, and both online and bookstore sales. Total GPO 

employment today is approximately 1,900. 

Congressional printing and information services are the 

primary function of GPO’s inplant facility in Washington, DC. 

In addition to the Congressional Record containing the daily 

proceedings of Congress, GPO produces bills, hearings, reports, 

and other legislative documents, in digital and print formats, 

as required by the Senate and House of Representatives and 

their committees. GPO’s inplant facility also produces the 

daily Federal Register and Code of Federal Regulations, and 

the annual Budget of the U.S. Government, as well as U.S. 

passports and other secure Federal credentials. GPO has an 

additional facility in Mississippi for passport production. 

GPO provides centralized operations for the procurement 

of information products for the entire Government, purchasing 

approximately $400 million annually from private sector 

vendors nationwide for Federal agency customers. About 

75% of all the products ordered annually from GPO (other 

than passports and secure credentials) are procured from 

the private sector, including Social Security cards, census 

and tax forms, and Medicaid and Medicare materials. GPO’s 

procurement program provides great economic opportunity 

for the private sector. The majority of the frms GPO deals 

with are small businesses of 20 employees or less. The total 

number of contractors registered to do business with GPO is 

approximately 16,000. 

GPO’s primary information dissemination program 

involves a partnership with 1,200 Federal depository libraries 

nationwide, or about three (3) per congressional district. 

Today, the partnership is predominantly electronic, but 

tangible formats are distributed where online equivalents are 

not available. GPO’s Federal Digital System (FDsys) Web site 

provides access to approximately 680,000 documents online, 

with more than 13 million documents downloaded every 

month. GPO also provides for public sale of Government 

publications via its traditional and online bookstores, and 

offers eBooks through partnerships with multiple vendors, and 

has recently introduced a variety of mobile apps of key Federal 

documents. 

GPO operates on a revolving fund basis, like a business. 

Only 6% of GPO’s funding comes from direct appropriation to 

cover the cost of congressional work and the depository library 

program and supporting distribution programs. All other 

revenues to GPO are reimbursements from agencies for work 

performed or sales of publications to the public. 

For more information, please visit www.gpo.gov. Follow GPO 

on Twitter http://twitter.com/USGPO, YouTube http:// 

www.youtube.com/user/gpoprinter, and Facebook http:// 

www.facebook.com/pages/US-Government-PrintingOffice/162592897126454?v=wall. 

Core Values 

GPO’s core values defne our character. These values transcend 

product and market cycles, management trends, technological 

change, and individual leaders. Over the years, GPO has 

developed new product lines, employed new strategies, 

reengineered processes, and signifcantly restructured the 

organization yet the core values have remained intact. 

Commitment 

GPO has had the privilege of Keeping America Informed for 

over 150 years. It continues that long tradition by providing 

an uncompromised dedication to authentic, fast, and reliable 

service. 

Customer Service 

GPO has a customer-centric approach and has agency-wide 

procedures, policies, and activities in place to ensure we are 

meeting customers’ needs and exceeding their expectations. 

Dependability 

GPO is a trusted source of Federal information and works to 

deliver quality goods and services on time. 

Diversity 

GPO is dedicated to diversity in every aspect of the business. 

Our commitment to diversity helps serve customers better 

and provides a positive work environment for employees. 

GPO is committed to promoting and supporting an inclusive 

environment that provides to all employees the chance to work 

to their full potential. 

Integrity 

GPO’s employees believe that honesty and the highest ethics 

form the cornerstone of the organization and create an 

environment of trust. 

Teamwork 

GPO employees treat one another with dignity and respect and 

communicate openly. GPO’s environment fosters collaboration 

and innovation while maintaining individual accountability. 

The agency partners with the Government and the private 

sector to provide the best value to customers. 

GPO’S STRATEGIC PLAN FY2013-2017 3 
Situational Analysis 

GPO continues to transform itself into 

a digital information platform and 

provider of secure credentials in an 

environment of constantly changing 

technology and fscal constraints. GPO’s 

customers are involved in the digital 

world and understand technological 

change. It is important that GPO fosters 

an environment that embraces change 

and innovation which leads to new 

products and services, new methods, 

and new ways of thinking. 

For much of GPO’s history, the 

mission of Keeping America Informed was 

accomplished through the production 

of conventional ink-on-paper. GPO 

would receive content in multiple 

formats from multiple channels, print 

or procure the work, and deliver it 

to customers in a timely and costeffective manner. This process continues 

today, but the demand for printed 

publications has declined while there 

has been exponential growth in digital 

requirements. GPO has changed to 

anticipate and accommodate those 

requirements. 

Today, we estimate that 

approximately 97% of all Federal 

Government documents are born 

digital. Many of these documents are 

published to the Web and not printed. 

As a result, the content received 

from Congress and Federal agencies 

needs to be managed through a life 

cycle process that supports the primary 

requirement to make the digital version 

of publications permanently available 

online, and to print only when required 

or otherwise necessary. 

Today, GPO is transforming its 

business model to a content-centric 

model, focusing on managing content 

for customer and public use today 

and tomorrow. GPO uses its extensive 

experience and expertise with digital 

systems to provide both permanent 

public access to Government 

information in a variety of formats and 

the most effcient and effective means 

for printing when required, all within 

a secure setting that is responsive to its 

customers’ needs. 

Print-Centric Model 

Content-Centric Model 

4 GPO’S STRATEGIC PLAN FY2013-2017 
I. Satisfying Our Stakeholders 

A. It’s all About the Customer 

Objective 

Develop internal processes and procedures that develop an 

internal organizational culture in which exceptional service, 

delivery and customer satisfaction are encouraged and 

rewarded. 

n GPO will work to understand, anticipate, and meet the 

needs of customers. GPO will provide world-class customer 

service together with product innovation through a wide 

range of print and technology vehicles. 

n GPO is dedicated to providing products that deliver results 

and will recognize employees who exceed customers’ 

expectations. 

n GPO will continue to utilize our expertise in printing and 

information technologies to educate our customers so that 

they can take advantage of GPO Products and Services. 

2013 Efforts 

1. GPO-Express Customer Satisfaction Survey — 

Sales and Marketing will conduct the second, annual, 

comprehensive GPO-Express Customer Satisfaction Survey 

and provide benchmark data to Customer Services. 

2. Federal Depository Library Program (FDLP) National 

Plan — Library Services and Content Management (LSCM) 

will complete the intermediate analysis of state action plans 

as well as individual library and state forecasts, and will 

begin building the foundation of a new FDLP National 

Plan collaboratively with Federal depository librarians. 

3. Customer Services Satisfaction Survey — Customer 

Services will enhance services provided to customers based 

on best practices and customer feedback from the FY11 

Customer Services Satisfaction Survey. 

4. Enhanced Outreach and Communication with 

Customers — GPO will expand communication 

capabilities for all stakeholders. Key initiatives include but 

are not limited to: 

n GPO Web Site — Business Products and Services will 

redesign GPO’s external website. 

n Marketing Collateral — To refect the current and 

evolving positioning of GPO’s products and services, 

a suite of new marketing collateral materials will be 

created. These materials will emphasize how GPO is 

continuing to serve the emerging digital requirements of 

our customer community. 

n GPO Open House — Business Products and Services 

will sponsor a GPO Open House to inform Agency 

Customers of GPO products and services. The Open 

House will have representation from all GPO Business 

Units and will include various workshop sessions. 

n GPO Road Shows — Sales and Marketing 

will enhance the FY13 Road Show content and 

presentation experience to highlight GPO’s continuing 

transformation into a provider of digital publishing 

alternatives. 

n Increased Understanding of Customer 

Requirements — Security and Intelligent Documents 

(SID) will develop coordinated outreach strategies to 

better understand customer requirements and to educate 

current and potential customers on SID’s product and 

service offerings. 

5. Customer Education Initiatives — Customers will be 

educated on the vast array of GPO products and services. 

Key initiatives include but are not limited to: 

n Customer Training and Remote Learning — Sales 

and Marketing will develop a series of remote learning 

courses to meet the needs of Regional Agency Customers 

on topics related to GPO’s services in support of digital 

publishing alternatives. 

n Expanded Course Offerings — Sales and Marketing 

will increase the breadth of course offerings that 

incorporate hands-on, application specifc and practical 

skills that allow the customer to see an immediate 

return on their investment. 

n FDsys Training Initiative — Library Services and 

Content Management will continue its vigorous 

FDsys Training Initiative, launching several new FDsys 

educational video modules ranging from advanced 

searching to tracking legislation. Library Services 

and Content Management will expand its e-Learning 

platform to: 

• Create new educational offerings and curriculum 

development beyond FDsys; 

• Offer collaborative training developed by partner 

agencies within the FDLP community, facilitated by 

GPO; and, 

• Extend the use of our e-Learning platform to the 

FDLP community for cross-community training and 

sharing best practices. 

n Smart Card and Credential Customers — Security 

and Intelligent Documents will provide training, 

education, and tours for current and potential card 

and secure credential customers to help them better 

understand our business offerings. 

B. Open and Transparent 

Objective 

Build on GPO’s ongoing commitment to an open and 

transparent government. 

n GPO will continue to provide authentic information to the 

American public through a variety of print and technology 

vehicles effciently and securely. 

n GPO will become a key innovator and leader in the 

Presidential mandate of transparency (White House Open 

Government Initiative). Realizing that participation, and 

collaboration form the cornerstone of an open government, 

GPO’S STRATEGIC PLAN FY2013-2017 5 
GPO will utilize all available technology to assist Federal 

agencies in disseminating information about their 

operations in a fast, secure, and permanent manner. 

2013 Efforts 

1. Mobile Applications — Programs Strategy and Technology 

will develop new ways for users to interact with FDsys 

content by providing mobile-optimized access to FDsys and 

enabling direct interfacing with FDsys through Application 

Programming Interfaces (APIs). 

2. Library Tools — Library Services and Content Management 

will redesign the FDLP Desktop and Ben’s Guide to U.S. 

Government Web sites to provide a more integrated, 

streamlined, user-centric tool for the FDLPs and the general 

public. 

C. Enhance Strategic Partnerships 

Objective 

Enhance strategic partnerships to gain fexibility, build 

effective networks, and manage processes to meet 

customer demands and expectations. 

n Develop the agency-wide synergies and fexibilities to 

continuously strive for quality, availability, and effciency in 

the delivery of products and services. GPO will also work to 

improve its internal culture and business process to ensure 

mutual support and growth to customers and employees. 

n GPO will continuously work on strengthening purposeful 

collaboration with internal and external customers that will 

create more effcient and effective programs and processes. 

2013 Efforts 

1. New Strategic Partners — Library Services and Content 

Management will continue to work with strategic partners, 

including the Department of Treasury, the Library of 

Congress, and the Administrative Offce of the U.S. Courts 

to fully implement FDsys ingest/collection processing and 

increase public access to digitized collections of high value 

to the American public. 

2. Library Community — Library Services and Content 

Management will host the annual Depository Library 

Council in October 2012 and an Interagency meeting in 

August 2013. 

3. State Department — 

• Security and Intelligent Documents will work as part 

of the Next Generation Passport Committee system to 

develop a future US passport. 

• Security and Intelligent Documents will continue to 

work as a team member with Department of State 

(DOS) on the Engineering Change Committee that 

addresses any changes to processes, procedures, or 

products. 

• Security and Intelligent Documents will participate in 

the annual training of the DOS Consular Affairs Offce 

of Fraud Prevention Offcers. 

4. Smart Card and Credential Customers — Security 

and Intelligent Documents will work closely with Federal 

Agency Customers to provide a wide range of smart card 

credential products and services in the areas of design, 

printing, manufacturing, personalization and fulfllment. 

5. On-Line Paper Store — Through a strategic partnership 

with a private-sector company, Plant Operations will 

maintain an on-line tool for any Government Customer to 

procure paper products of good quality and fair price. 

6. Leasing Agreements — Plant Operations will continue 

supporting strategic partnerships with Federal partners to 

establish leasing agreements for consolidated GPO space. 

7. Interagency Council — GPO hosts and participates in the 

Interagency Council on Printing and Publications Services 

(ICPPS) meetings which are held throughout the year. 

8. Reimbursable Distribution Program — Business 

Products and Services will work closely with Agency 

Customers to provide storage and distribution services. 

Business Products and Services will also identify 

new customers requiring assistance with storage and 

distribution. 

9. Digitization of Documents — Customer Services will 

work with Federal Customers to assist them in complying 

with the President’s mandate to digitize all of their 

documents to the highest degree possible. 

II. Strengthening Our Organizational

 Foundation 

A. Right Tools 

Objective 

Anticipate, plan and equip GPO to provide products and 

services to customers. 

n In order to provide quality service to customers, GPO must 

invest in employees and technology. GPO will focus on 

the creation of frst-rate, system-wide solutions that meet 

customer requirements and exceed customer expectations. 

GPO will improve processes and technology to ensure that 

solutions are scalable, available, cost-effective, and secure. 

n Technology investments will be in direct relationship 

with GPO business goals, resulting in excellent customer 

service, strong partnerships, secure infrastructures, and costeffective performance. 

2013 Efforts 

1. Automated Procurement System — Acquisition 

Operations will acquire an Automated Procurement 

System. 

2. Acquisition Plans — Acquisition Operations will enhance 

relationships and communication with Business Units and 

develop acquisition plans. 

6 GPO’S STRATEGIC PLAN FY2013-2017 
3. Modernization of Legacy Applications — Information 

Technology and Systems will continue to work with 

Business Units to modernize legacy applications to ensure 

application support and improve system capabilities. 

This effort includes, but is not limited to the Automated 

Procurement System, the Depository Selections Information 

Management System (DSIMS), Acquisitions Classifcation 

and Shipment Information Systems (ACSIS) and various 

sales systems. 

4. Full Deployment of XML Publication — Plant 

Operations will pursue the implementation of a state-ofthe-art composition tool to replace MicroComp, a 30-year 

old locator-based system that does not support today’s 

Extended Markup Language (XML) data standard. 

5. Secure Document Materials Testing (SDMT) 

Laboratory — Plant Operations will continue the 

positioning of the SDMT Laboratory in the growing market 

of digital printed product testing and evaluation for secure 

documents. 

6. Advanced Manufacturing — Within the limits of 

available funding, Plant Operations will continue relying 

on a balanced approach when investigating next-generation 

technologies for its production operations. 

7. Vehicle Fleet Tracking — Consistent with industry 

leaders, Plant Operations’ feet vehicles will be upgraded 

with GPS tracking devices to study and optimize routes, and 

to provide real-time utilization. 

8. Infrastructure Management — Plant Operations will 

support GPO’s transition to a digital information factory 

with an emphasis on the following: 

• The Computerized Maintenance Management System 

(CMMS) will be upgraded to track more effectively all 

infrastructure and equipment maintenance/installation 

project work (i.e., labor and material costs, estimated 

and actual costs). 

• Facilities modifcations and upgrades will be put 

into place to support the installation of digital 

manufacturing technologies such as new e-Passport 

production lines, relocation of the Digital Print Center 

and support the Agency’s vision for new tenants. 

• Digital physical security system upgrades will be 

installed to include a comprehensive state-of-the-art fre 

alarm and emergency alert system, DVR-enabled camera 

systems, biometric access and motion sensors systems 

to secure production areas, and foster both product and 

employee safety. 

9. Industry Certifications — Plant Operations will maintain 

IDEAlliance’s High Quality Government Printer designation 

through annual G7 Master Printer certifcation for GRACoL 

Proof and Sheet-fed Offset Printing. Plant Operations will 

maintain yearly compliance with the Graphic Arts Industry 

Color Viewing Standard ISO3664:2009; and secure recertifcation as Institutional Member of the Library Binding 

Institute demonstrating compliance with ANSI/NISO/LBI 

Library Binding Standard Z39.78-2000. The business unit 

will obtain additional certifcations as appropriate. 

10.Performance Metrics — Plant Operations will rely on 

and enhance quantitative operational metrics to measure 

organizational performance. These metrics are well 

established and cover volume of work, rework, safety, 

machine utilization, labor utilization, and environmental 

impact. 

11.Lean Manufacturing — Plant Operations will continue 

implementation of lean manufacturing techniques to 

streamline and simplify operations throughout the business 

unit, especially 5S. 

12.Program Management Support — Programs Strategy 

and Technology will continue to provide management 

support, business process reengineering and management 

of key agency strategic programs which improves 

organization’s business performance. 

13.Security Services — Security Services will conduct 

security assessments and implement strategies to mitigate 

potential risks to ensure a safe and secure environment for 

GPO employees, tenants, and visitors. 

14.GPO Data Center Consolidation and Modernization — 

Information Technology and Systems will begin a 

modernization project to update the GPO data center 

environment to meet current and future technology 

requirements. 

B. Maintain Fiscal Responsibility 

Objective 

Utilize a cost effective and collaborative approach in 

managing GPO’s Business processes to help the Agency 

achieve its strategic initiatives and ensure continued 

fnancial stability. 

2013 Efforts 

1. Sequestration — Manage the fscal impact of 

sequestration (if it occurs) to ensure the continued 

provision of mission-critical products and services for 

Congress, Federal agencies, and the public. 

2. Five Year Capital Plan — GPO will maintain a rolling, 

fve-year capital plan which addresses GPO’s mission and 

strategic objectives. 

3. Expense Management — GPO will continue to 

effectively manage operating expenses. 

4. Financial Management — GPO will effectively and 

effciently manage GPO’s fnancial resources to maximize 

the Agency’s cash fow. 

5. Performance Ratios — Plant Operations will continue 

benchmarking its fnancial performance against applicable 

National Association of Printing Leadership (NAPL) 

Management Plus Ratios. 

GPO’S STRATEGIC PLAN FY2013-2017 7 
C. Environmental Stewardship 

Objective 

Continue to integrate the application of environmental values 

into GPO processes and support environmental stewardship 

through effective implementation of “green initiatives.” 

n GPO is committed to working toward a more sustainable 

future and providing a safer, healthier environment 

to future generations. GPO will continue to introduce 

programs that include recycling, reducing energy 

consumption, reducing GPO’s carbon footprint, and 

provide Federal customers with environmentally-friendly 

printing alternatives. 

n GPO will remain committed to creating a sustainable 

environment that prioritizes agency actions based on return 

on investment. GPO will continue with initiatives regarding 

paper consumption, petroleum products utilization, energy 

expenditures, emissions, and other areas that have reduced 

its footprint on the environment. GPO is developing 

additional plans to incorporate this direction well into the 

future. 

2013 Efforts 

1. Environmental Compliance — Human Capital will 

develop an improved process for ensuring environmental 

compliance and will develop programs and processes that 

emphasize safety, health and ftness. 

2. Recycled Paper — Acquisition Operations will continue 

to procure recycled paper that contains postconsumer 

fber that meets or exceeds the Environmental Protection 

Agency (EPA) regulations, Joint Committee on Printing 

(JCP) specifcations, and the President’s Executive Order 

on Recycled Paper. We will also ensure that materials 

and supplies procured are environmentally friendly and 

minimize energy consumption. 

3. Green Initiatives — Plant Operations will continue to 

integrate the application of environmental values into 

processes and support environmental stewardship through 

fscally responsible and effective implementation of green 

initiatives. 

D. COOP Operations 

Objective 

Develop appropriate plans to provide for the continuation of 

GPO’s essential functions and operations during a wide range 

of all-hazards emergencies. 

At GPO, COOP enables continuation of essential 

functions of government printing and passport production 

operations for Congress, government agencies and the State 

Department in the event of a national security or isolated 

emergency affecting GPO facilities in Washington, DC. GPO’s 

business continuity plan assures the ability for GPO to publish 

Congressional Documents, the Congressional Record, the Federal 

Register, and production of U.S. Passports and Smart Cards. 

2013 Efforts 

1. COOP Exercises — Offcial Journals of Government will 

conduct COOP exercises with the House/Senate and Offce 

of the Federal Register, as well as internal GPO COOP 

exercises and training. Plant Operations will continue to 

actively exercise COOP capabilities through staged events 

in which the business unit will utilize an offsite location to 

test organizational and IT capabilities. 

2. COOP Support — Plant Operations will maintain 

enhanced strategic partnerships with entities within all 

three branches of government to support their COOP needs 

and in some cases to serve as an emergency response area. 

3. FDsys — Programs Strategy and Technology will continue 

to upgrade and enhance FDsys COOP to keep hardware 

and software synchronous with the primary FDsys instance, 

ensuring a quick failover process with minimal impact to 

stakeholders. 

4. Card Personalization — Security and Intelligent 

Documents will establish a Card Personalization COOP in 

Stennis. 

III. Offering Products and Services 

A. Statutory Foundation - Title 44 U.S.C. 

Objective 

The mission of the GPO is rooted in legislation codifed in Title 

44 U.S.C. We will continue to use technology and best practices 

to ensure the most effcient and effective provision of missioncritical products and services for Congress, Federal agencies, 

and the public. 

n Determine and pursue eligible work not being handled by 

GPO. 

n Aggressively market GPO goods and services. 

2013 Efforts 

1. Expertise in Information Dissemination — GPO will 

market our expertise and leadership with new contracting 

vehicles in data conversion and media development, 

promoting GPO as a preferred provider to help Federal 

agencies meet Presidential initiatives related to information 

dissemination. 

2. FDsys Services Model — GPO will market FDsys service 

capabilities to other Federal agencies. 

3. eBooks — GPO will market and promote its eBook 

services to other Federal agencies. Symposiums on eBook 

trends and conversion training will also be offered. 

4. Technology — GPO will make strategic investments that 

will result in more effcient and effective operation of GPO’s 

production, procurement, and information dissemination 

programs. 

8 GPO’S STRATEGIC PLAN FY2013-2017 
B. Secure Federal Credentials

Objective

Position GPO as the provider of choice for secure federal 

credentials. 

n In FY2013 - FY2016, SID will enhance the perception of 

GPO as a unique government-to-government provider. 

GPO plays a vital role in the security programs of our 

customers and our nation. Over the last fve years, GPO has 

produced more than 85 million of the latest-generation 

electronic passports for the Department of State (DOS). Proven 

Passport capabilities are built into a family of secure credential 

products for our Agency customers. They acquire secure 

credential design, printing, manufacturing, personalization, 

and delivery—all from GPO. Work is performed in 

Government facilities by Government employees with proper 

clearances. 

Our portfolio of secure credentials includes Trusted 

Traveler cards for Customs and Border Protection, HSPD-12 

cards for the Department of Homeland Security, contractor IDs 

for the Pentagon, and badges for visitors to the White House. 

2013 Efforts 

1. Enhanced Offerings — Security and Intelligent

Documents will pursue new processes, equipment and

techniques to meet customer requirements.

2. ISO 9001 Certification — Security and Intelligent

Documents will retain ISO 9001 Certifcation at both sites.

3. Smart Card Product Lines — Security and Intelligent

Documents will offer new Smart Card products and

increase revenue from existing product lines.

IV. Engaging Our Workforce

A. Employer of Choice

Objective

Transform GPO into an employer of choice through proactive 

workforce planning that focuses on diversity and fostering 

Work Life programs to meet the changing needs of today’s and 

tomorrow’s employees. 

n GPO’s ability to be viewed as an employer of choice 

depends on the agency’s ability to develop and attract 

quality employees and to motivate them to perform at high 

levels. GPO will work to maintain an environment that 

is fair, unbiased, and family-friendly, that promotes and 

values opportunity and inclusiveness. 

n Attracting and keeping high-caliber employees and 

cultivating a talented, diverse workforce will allow GPO 

to tackle the challenges posed by an increasingly complex, 

ever-changing external environment. GPO is committed to 

treating all employees fairly, respecting their diversity, and 

valuing their contributions. 

2013 Efforts 

1. Training — GPO Management realizes that one of the

best ways to encourage and support individuals is through

professional development and training opportunities. As a

result, Human Capital will provide leadership and support

to the Business Units for the successful identifcation of

training needs and accomplishment of training plans

which include training on leadership, new technology, 5S,

and customer services. Also, in support of employee selfdevelopment and business needs, GPO will continue to

offer seminars on resume writing, interview skills, and basic

computer classes.

2. Telework — GPO Management will continue to support

the Telework Enhancement Act. GPO will update the

GPO Telework policy to meet mission objectives, improve

Continuity of Operations during emergency situations,

reduce the environmental impact and transit costs, and

enhance work-life balance for employees.

3. Hiring Process — Human Capital will review and

revise processes and practices to improve the recruitment,

selection and onboarding of all new employees.

4. Diversity — The Equal Employment Opportunity Offce

will develop and implement diversity initiatives to promote

an inclusive work environment where employees respect,

appreciate and value individual differences.

5. Communication with Labor Unions — The Labor

Management Relations Offce will continue to provide the

labor unions with information and opportunities to meet

with management on matters of concern.

GPO’S STRATEGIC PLAN FY2013-2017 9 
The services of the U.S. Government Printing Office provide 

a unique value to the Federal community and the taxpayer. 

GPO is the Federal Government’s primary centralized resource for producing, procuring, 

cataloging, indexing, authenticating, disseminating, and preserving the offcial information 

products of the U.S. Government in digital and tangible forms. The agency is responsible for 

the production and distribution of information products for all three branches of the Federal 

Government, including U.S. passports for the Department of State as well as the offcial 

publications of Congress, the White House and other Federal agencies, and the courts. 

Along with sales of publications in digital and tangible formats to the public, GPO supports 

openness and transparency in Government by providing permanent public access to 

Federal Government information at no charge through its Federal Digital System (FDsys) 

www.fdsys.gov and through partnerships with approximately 1,220 libraries nationwide 

participating in the Federal Depository Library Program. 

For more information, please visit www.gpo.gov. 

Follow GPO on Twitter twitter.com/USGPO, YouTube www.youtube.com/user/ 

gpoprinter, and Facebook www.facebook.com/usgpo.