# eRETA Training Materials

Our training resources provide guidance on many steps and issues you may come across as you work with Reimbursable Work Authorizations (RWAs). Browse this page to find videos, live events, or documents that will speed your work.

## Live training events

Register for these upcoming events to improve your RWA knowledge.

### Past events

Below are recordings of past live sessions on RWAs and the use of eRETA.
                        - RWA Policy and Process Fundamentals  - February 2024 (120 minutes)
                        - eRETA is Back!  - (Passcode: $M2.=M2C),  November 2023 (90 minutes)                           - Presentation [PDF - 2 MB]
                          - Q and A 

Note: All videos are closed captioned. Users can turn captions on or off by selecting the symbol at the bottom right of the video.

## User guides and quick tips on RWAs and eRETA

### Submitting RWAs for projects

                        - Submitting RWA Work Requests to GSA in eRETA [PDF - 2 MB]  User guide (November 2019)
                        - Work Request Category Updates Coming [PDF - 267 KB]  Quick tip (January 2021)
                        - Timelines for RWA Work Request Processing [PDF - 107 KB]  Quick tip (December 2020)
                        - Treasury Symbols and Multiple Lines of Accounting [PDF - 388 KB]  Quick tip (June 2020)

See older quick tips [PDF - 33 KB]

### Submitting RWAs for above-standard services

Examples of above standard services include the following: utilities and HVAC (above office standard), cleaning services (above office standard), O&M and additional utility costs related to special tenant agency program equipment or fixtures.
                        - How to Create and Send Overtime Utility Requests via eRETA [PDF - 354 KB]  User guide (July 2019)
                        - Processing Overtime Utility RWAs during a Continuing Resolution [PDF - 2 MB]  User guide (January 2020)
                        - Treasury Symbols and Multiple Lines of Accounting [PDF - 388 KB]  Quick tip (June 2020)
                        - Determining if your Work Request or RWA can be Edited [PDF - 249 KB]  Quick tip (May 2020)

See older quick tips [PDF - 33 KB]

### Features in eRETA

                        - My Favorites Feature [PDF - 781 KB]  Quick tip (March 2020)
                        - The PBS Customer Dashboard and eRETA [PDF - 86 KB]  Quick tip (February 2020)
                        - How to Search for Work Requests and RWAs in eRETA [PDF - 750 KB]  Quick tip (May 2019)

See older quick tips [PDF - 33 KB]

### Submitting RWA amendments

                        - Submitting RWA Amendments to GSA in eRETA [PDF - 2 MB]  User guide (December 2019).
                        - Crosswalk listing editable fields by Input Code [PDF - 18 KB]  Crosswalk (January 2020)
                        - Send RWA Amendments to GSA via eRETA [PDF - 980 KB]  Quick tip (March 2019)

See older quick tips [PDF - 33 KB]

### Digital signatures

                        - Requesting and Applying Digital Signatures in eRETA [PDF - 1 MB]  User guide (December 2019)
                        - Digital Signature Reminders [PDF - 240 KB]  Quick tip (December 2019)
                        - Using eRETA Digital Signature Functionality [PDF - 243 KB]  Quick tip (December 2018)

## RWA basics

RWA basics training outlining the basics of the reimbursable services program.
                        - RWA Basics Training [PDF - 656 KB]

## If you still need help, contact us

If you have not found what you needed here, access our contact us page to find the best option for your needs.

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