GPO Strategic Plan | FY12

Accomplishments

GPO | OFFICIAL | DIGITAL | SECURE 
3 Strategic Plan Accomplishments FY12 

December 2012 

GPO is the link between the Government and the public and is in the midst of an organizational 

and cultural transformation. Our long-standing structure for centralized printing and dissemination 

is being challenged because our customers use technology to ingest, manipulate, and disseminate 

content. This transformation is occurring with multiple external factors. We are operating in an 

environment of tight budgets, increased congressional oversight, rapid technological changes, 

social media scrutiny, volatile market conditions, and a multigenerational workforce that must 

cope with unprecedented change. 

This year, GPO has stayed focused on our mission of Keeping America Informed with an emphasis 

on being Offcial, Digital, and Secure. In FY2012, we brought GPO costs under control, identifed 

strategic capital investments to support the transformation, and stabilized our revenue streams by 

strengthening our existing customer relationships and identifying additional market opportunities 

and niches. We are working better and smarter. 

The GPO management team successfully established the infrastructure to support our 

transformation so that we can encourage innovation and introduce new products, services, and 

business processes. Essentially, we are developing a new way of thinking about ourselves, our 

environment, and our customers. 

We have added value to our products and services so that we can leverage trusted 

relationships with our customer base. Examples include our advanced authentication system on 

the Federal Digital System (FDsys) to ensure digital security of documents, expansion into the 

smart card business, graphic and Web design services, mobile app development, e-books, and 

development of print consultant expertise. 

GPO has a history of adapting to technological changes, becoming experts in new 

technologies, and providing value to our customers. I am confdent that GPO employees will once 

again rise to the challenge as GPO becomes the Offcial, Digital Information Platform for the Federal 

Government and Provider of Secure Credentials. 

I am proud to present the GPO’s FY 2012 Strategic Accomplishments document which 

was developed collaboratively with business unit leaders to highlight our achievements in the 

transformation. We realize that change is good, but transformation is better. 

GPO is committed to meeting the needs of our customers. Just as important, we are 

committed to a strategic management framework that focuses on results and building an 

information platform for the next generation of the American public. These strategies refect the 

professionalism and hard work of GPO employees who embrace change and innovation and 

tirelessly exceed all expectations in Keeping America Informed: Offcial, Digital, and Secure. 

Davita Vance-Cooks 

Acting Public Printer 

I. Strategic Initiative — 

Satisfying Our Stakeholders 

GOAL 1 – It’s All About The Customer 

Create an internal organizational culture in which 

exceptional service, delivery, and customer 

satisfaction are encouraged and rewarded as the 

foundation of a reputation for world-class customer 

service. GPO must provide products and services to 

our customers and utilize new technologies to meet 

our customers’ needs. 

Accomplishments (sorted by Business Unit) 

Acquisitions Services 

■ Contracts — established contracts for paper, material, 

presses, passport raw materials, IT systems, and leases. 

■ Noteworthy Procurements — ePassport, copier 

equipment and services, electrical upgrades and 

transformers for the passport operation in GPO Building 4, 

the Composition System Replacement (CSR), new elevators, 

and material, paper, and equipment for inauguration 

events. 

Business Products and Services (BPS) 

■ eBook Expertise — conducted eBook symposiums for 

Federal Agencies. 

■ Pueblo Documents Distribution Center — achieved a 

high score for customer service. The American Customer 

Satisfaction Index measures the customer satisfaction of 

more than 225 companies and 100 Government agencies. 

The Pueblo Distribution Center received an overall 

satisfaction score of 84 points with low complaints at only 

one percent. The Center celebrated its 40th Anniversary and 

was renamed after Congressman Frank Evans, who located 

the Center in Pueblo in 1971. 

Customer Services (CS) 

■ Training — Customer Services developed a Web-based 

training video on the Simplifed Purchase Agreement (SPA); 

provided classroom and video training to customers on how 

to use and fll out GPO forms and how to conduct press 

sheet inspections. In addition, Customer Services conducted 

presentations at GPO Roadshows to educate agencies on 

current technologies and GPO services. 

■ On-Time Delivery Metric — maintained 97% on-time 

delivery average for customers, while ensuring open 

competition, reliability, quality, and best price. 

■ FY2011 Customer Satisfaction Survey — reviewed the 

results of the survey, identifed actions for enhancements, 

and began implementation. 

■ SPA Vendor Information — began posting information 

online for agencies to access. 

■ GPO’s Desktop Publishing Form 952 — revised 

the form which is used by agencies to provide technical 

information to GPO and contractors related to production 

requirements. 

Equal Employment Offce (EEO) 

■ Alternative Dispute Resolution (ADR) — provided 

briefngs to employees and management offcials so that 

they can understand the process. The expected outcome 

is that through this information more individuals will 

consider electing ADR as a means of resolving their Equal 

Employment Opportunity concerns. The overall beneft 

is creating a win-win approach to resolving allegations of 

discrimination at the lowest possible level. 

■ Decline in Formal Complaints — GPO experienced a 

68% decline in the number of formal complaints fled over 

the last three years. 

Human Capital (HC) 

■ Federal Employee Viewpoint Survey — GPO’s 

participation in the OPM survey which included both 

online and paper versions. GPO had a 70% response rate 

(1315 employees), which is the highest response ever 

achieved by GPO with employee climate surveys. 

■ Employee Recruitment — recruited and flled 159 

positions (internal and external). 

■ Retirement cases — as part of GPO’s workforce 

restructuring, the Human Capital Benefts Staff counseled 

and processed 266 retirement cases. 

Library Services and Content Management (LSCM) 

■ State Forecasting Project — in a collaborative research 

project with the Federal Depository Library Program 

(FDLP), surveyed all FDLP libraries (academic, Federal, 

public, special and state) to assess the current conditions 

of the program. Primary issues identifed in the survey 

included budget constraints, use of physical space, staffng 

and collection scope changes. Received responses from 775 

Federal Depository libraries, 38 states, and 33 state-focused 

action plans, in an effort to identify the changing needs of 

FDLP libraries and states. Results from this major initiative 

will compose a blueprint for developing a new FDLP 

National Plan. 

■ FDsys Curriculum — successively completed the 

FDsys curriculum. A total of 69 in-person and virtual 

FDsys training sessions were conducted. To enhance the 

availability of learning resources, LSCM also completed the 

frst in a series of FDsys tutorial videos available online and 

close-captioned. 

■ eLearning and Virtual Collaboration Platform — 

implemented platform for use in training and virtual 

meetings with the FDLP community. This expands LSCM’s 

interface with the FDLP community and increases training 

opportunities. LSCM also provided remote access for key 

portions of the LSCM Interagency Depository Seminar. The 

eLearning curriculum is being further developed to provide 

a more thorough understanding of available FDLP products 

and services, in direct response to data collected in the 2011 

Biennial Survey. 

Strategic Plan Accomplishments FY12 3 
■ Conference Attendance — staff participated in over 27 

conferences connected with the FDLPs centering on topics 

dealing with document preservation, authentication, and 

operations. These conferences are in addition to the LSCM 

sponsored conferences, the Federal Depository Library 

Council Meeting and Conference, and ALA mid-winter 

meeting. 

Information Technology and Systems (IT&S) 

■ Help Desk Enhancement — implemented a new Service 

Desk system called TrackIt to process IT requests more 

effciently. This new system allows GPO users to track 

the status of their requests and allows IT&S to be more 

responsive to the needs of our customers. 

Offcial Journals of Government (OJG) 

■ Distribution List Process — created an easy-to-use, Webbased application for Senate and House Offces to update 

the distribution lists for the publications they receive. 

The form, located at http://www.gpo.gov/gpo/search/ 

beginPublication.action, provides information on how to 

contact GPO for additional information or for help with 

other publications. 

■ Congressional Record Index Office — released two 

annual indexes and produced the indexes for the House 

and Senate Journals, in addition to the production of the 

monthly Congressional Record Index. 

Plant Operations 

■ On-Time Delivery Metrics — averaged 91% on-time 

delivery compliance for the Congressional Record with 

94% individual compliance for U.S. Senate and U.S. 

House of Representatives. In addition, Plant Operations 

achieved 100% on-time delivery compliance for U.S. Senate 

and U.S. House Calendars and 97% compliance for CFR 

departmental delivery. 

Programs Strategy and Technology (PST) 

■ Online Paper Store (OPS) — continued to grow with 

83 new customer accounts established and over 30,000 

cartons of paper sold, generating nearly $1.2M in sales. The 

OPS contract was renewed and the new contract resulted 

in lower prices, making the OPS even more competitively 

priced in the industry marketplace. 

Public Relations 

■ Market Outreach — coordinated the development of 

three new videos which are posted on www.gpo.gov: FY13 

President’s Budget, SPA, and Distribution Services. 

■ GPO’s Social Media Sites — in FY 12, GPO achieved 

1,900 Likes on Facebook, 4,300 followers on Twitter, and 

64,000 YouTube views. 

■ Press Releases — generated over 60 press releases 

which resulted in national media exposure on a number of 

strategic initiatives including GPO’s mobile applications, 

partnerships with eBook vendors, and FDsys enhancements. 

Sales and Marketing 

■ Market Outreach — updated and improved the “GPO 

Products and Service” presentation to highlight GPO’s 

offerings in digital and electronic services. Reached 505 

attendees nationwide with 21 live Road Shows and 21 

webinars. 

■ GPOExpress Customer Survey — conducted survey 

with 330 current users responding. Obtained valuable 

information regarding user trends and satisfaction levels so 

that improvements could be made in the administration 

and marketing of the program. 

■ Sales Growth — sales directly attributed to National 

Account Managers (NAM), through August 2012 refected 

growth of $16M in sales compared to same period in 

FY2011. 

■ GPO Institute Training — conducted 14 unique training 

classes attended by 88 students. The Institute also 

conducted its frst regional training course in Atlanta. 

Security and Intelligent Documents (SID) 

■ Customer Survey — administered the frst online 

survey to client agencies. 96% of all survey recipients 

responded that they were “extremely likely or very likely” to 

recommend secure Federal credentials from GPO. 

■ Production Goals — met 100% of production goals for 

passports and security credentials while manufacturing over 

10 million passports and 800,000 cards. 

Security Services 

■ Surveillance Detection Plan — implemented plan 

to recognize the indicators of hostile surveillance of 

adversaries which may result in an imminent attack or 

sabotage against U.S. Government Printing Offce (GPO) 

personnel, assets, or information. 

■ Security Assessments — conducted assessments of 

two new supplier sites to support the U.S. production of 

passport components. 

■ Security Design — provided support and oversight to 

Plant Operations to develop a new security printing facility 

in Building C. 

■ Recognition — recognized by Metropolitan Police 

Department and North of Massachusetts Avenue Business 

Improvement District for implementing operation “Twilight 

Overwatch” to ensure that the Security Services is providing 

a visibly safe and secure environment during low or nolight conditions. 

4 Strategic Plan Accomplishments FY12 
GOAL 2 – Open And Transparent PST 

Build on GPO’s 150-year commitment to an open 

and transparent government to increase the number 

of documents disseminated digitally and in print. 

Specifcally, GPO will: 

1. Provide information to the public by offering agencies 

a cost-effective way to disseminate information. This 

strategy will provide an environment of openness that 

will strengthen our democracy and promote effciency 

and effectiveness in Government. 

2. Increase the transparency of GPO operations and 

assess GPO management’s ability to lead, while 

empowering and supporting the employees. 

Accomplishments 

CS 

■ Press Sheet Inspection Guide — released online 

version. 

■ Report of the Secretary of the Senate — frst time 

online; worked with the Secretary of the Senate to post the 

report online. 

EEO 

■ Regional Office Onsite Review — conducted onsite 

reviews for two regional offces to ensure compliance with 

EEO mandates, and provide employees an opportunity 

to raise issues or concerns that could be resolved without 

engaging in the EEO process. 

LSCM 

■ Marketing Collateral — worked with Creative Services to 

design four new brochures for Depository Libraries and the 

public. Three brochures highlight the benefts of the FDLP, 

FDsys, and the Catalog of U.S. Government Publications. A 

fourth brochure is a navigational guide for searching FDsys. 

Print copies will be available from GPO at no cost, allowing 

Depository Libraries an additional service for their patrons. 

■ End-User Discovery — used MetaLib to enhance enduser discovery of online Federal information products. 

MetaLib is a federated searching tool with more than ffty 

databases. At the request of the Library community, several 

changes were made in FY2012, including the ability to 

search FDsys and the Catalog of Government Publications 

(CGP) through a pre-defned search set entitled “GPO 

Resources.” All of the databases confgured in MetaLib are 

free, publicly accessible, Federal Government databases. 

Highlights of the expansion of the database included but 

are not limited to: Library of Congress catalog, Archival 

Research Catalog of the National Archives, data sets in 

Data.gov and geodata.gov, Air University Index to Military 

Periodicals, and GAO Reports and Testimony. 

■ Mobile Applications — oversaw the development and 

deployment of two mobile applications. Introduced the 

Mobile Member Guide for the 112th Congress, which 

enables users to view information about the 112th Congress 

on their mobile device. The second app is the Award 

Winning FY2013 U.S. Government Budget App, which 

provides mobile users with access to the text and images 

of the main FY2013 Budget Book, including the Budget 

Message of the President, information on the President’s 

priorities, and budget overviews organized by agency. In 

September 2012, the FY2013 U.S. Government Budget app 

received a 2012 Digital Government Achievement Award 

(DGAA) from the Center for Digital Government and 

Digital Communities Program. 

■ FDsys Web site Support — continued to support the 

FDsys Web site. Efforts included the following: 

• First Audio Content — The frst audio content 

was released on FDsys on January 30. Through a 

collaborative effort with NARA, the public now has 

access to a digitized version of a newly discovered 

audio tape recording of conversations on Air Force 

One during its fight following President John F. 

Kennedy’s assassination. This release resulted in a 

record number of visits to FDsys, totaling more than 

140,000 visits to the site over a fve-day period. 

• U.S. Courts Opinions Pilot — In 2011, GPO 

worked with the Administrative Offce of the 

U.S. Courts (AOUSC) to launch a pilot project to 

increase public access to Federal Court opinions. 

The United States Courts Opinions collection in 

FDsys contains opinions from the Federal appellate, 

district, and bankruptcy courts and the majority of 

content dates back to April 2004. The number of 

courts participating in the pilot began with three and 

increased to 29 in FY2012. The collection contains 

nearly 600,000 opinions and had more than 40M 

downloads in FY2012, making it the fourth most 

popular collection on FDsys. In September 2012, GPO 

received approval from the Judicial Conference of the 

United States to make opinions available from the 

remaining Federal Courts. 

• Nixon Watergate Testimony — GPO supported 

the National Archives and Records Administration 

(NARA) in providing electronic access to the 

transcripts of President Richard Nixon’s Watergate 

grand jury testimony from June 1975. This content 

became available on November 10, 2011. 

• Digitized Statutes at Large — Development 

was completed to provide access to a lower level of 

granularity for the digitized United States Statutes at 

Large (1951–2002) collection, which was digitized 

by the Library of Congress (LOC) and ingested into 

FDsys in FY2011. The additional level of granularity 

will allow for enhanced search and access to this 

collection and is part of an ongoing partnership with 

LOC to provide access through FDsys to digitized 

Strategic Plan Accomplishments FY12 5 
historical content. This enhancement will be made 

publicly available in the frst quarter of FY2013. 

• Document Classification Number in the Federal 

Register — On behalf of the Offce of the Federal 

Register (OFR), a Document Classifcation Number 

(DCN) was added to Federal Register documents that 

will categorize each document by its classifcation, 

subtype, docket type, and rulemaking stage. This 

enhancement allows for more precise searching of the 

Federal Register. 

• Public API Development — A FDsys application 

programming interface (API) was developed that 

provides services for developers and webmasters to 

programmatically access content and metadata on 

FDsys in a predictable way. In FY2012, a Link Service 

was made available, enabling embedded links to 

be created to content and metadata from 13 FDsys 

collections. 

• XML for Congressional Reports — The capability 

to accept and display XML for the Congressional 

Reports collection and to prepare for reports in this 

format was enabled in FY2012. This provides access 

to the reports in XML in addition to the PDF and text 

formats currently available. PST has already enabled 

this capability for the Congressional Bills collection, 

which is made available on FDsys in PDF, text, and 

XML formats. 

• Standard Submission Capability — The capability 

for content to be ingested into FDsys in bulk and 

without the need for development resources was 

enabled in FY2012. This feature streamlines the 

process for submitted content and metadata to be 

ingested by the system and available based on a set 

of standard guidelines. The feature supports efforts to 

increase the amount of content in FDsys by making 

it quicker and easier for content owners to have their 

content available through FDsys. Content from the 

U.S. Department of the Treasury was the frst to be 

ingested into FDsys through the streamlined standard 

submission feature. 

• Browse by Government Author — The capability 

to browse content by government author was enabled 

as the fourth way to browse on FDsys. Content on 

FDsys can now be browsed by collection, specifc 

date or date range, Congressional committee, and 

government author. 

SID 

■ ISO 9000 Certification — successfully renewed ISO 9000 

certifcation, a globally recognized standard for quality 

management in production and process controls designed 

to achieve customer satisfaction through the delivery of 

products and services free of defects. (Certifcations are 

renewed every three years; audits are completed annually.) 

Security Services 

■ GPO Police Activities — began to post information on 

GPO’s Intranet on a monthly basis. 

■ GPO Physical Security Assessments — share 

information with U.S. Capitol Security Personnel, assisting 

them with their requirements/anti-terrorism processes, for 

the protection of their personnel, property, and assets. 

GOAL 3 – Enhance Strategic Partnerships 

Enhance GPO’s strategic partnerships to gain 

fexibility, build effective networks, and manage 

processes to meet and exceed customer 

expectations. 

Accomplishments 

BPS 

■ Online Subscription — released GPO’s frst online 

subscription through a sales channel agreement with Zinio. 

■ eBook Sales Channel Agreements — established with 

Apple, Barnes and Noble, and Amazon. 

■ Interagency Agreement with the Veterans 

Administration — fnalized agreement to sell the Journal 

of Rehabilitation Research and Development as an 

eMagazine. 

■ Interagency Agreements with HHS and the War 

College — fnalized agreements for Distribution Services. 

■ Interagency Council on Printing and Publications 

Services (ICPPS) — attended and participated in 

monthly meetings of this organization, which includes key 

agency clients who procure printing from the GPO. 

LSCM 

■ Specialized Partnerships — maintained specialized 

partnerships with 15 depository libraries and eight Federal 

agencies. The following describes several key partnerships 

that were added and/or enhanced in FY2012. 

• University of Illinois at Chicago (UIC) 

partnership — renewed in October 2011, providing 

24/7 online and chat reference service to the public 

on government information. 

• University of Florida (UF) — the permanent, 

public access and cataloging partnership agreement 

was amended to include publications from fve 

additional agencies. 

■ Depository Library Community Outreach — hosted 

several meetings with the Library community, which 

included a meeting of Federal Government FDLP librarians 

at GPO; a Depository Library Council meeting with the 

Acting Public Printer Davita Vance-Cooks; and attendance 

at the Public Library Association’s 2012 Conference in 

Philadelphia, PA. 

6 Strategic Plan Accomplishments FY12 
 

PST 

■ Library of Congress (LOC) Mobile Application — 

provided support in the creation of a new iPad application 

that provides users with mobile access to the daily 

Congressional Record. GPO provided fles in both text and 

PDF formats along with associated metadata that LOC used 

to develop the app. 

■ Library of Congress New Web site — provided support 

to enable crawling of the FDsys XML sitemap in order to 

harvest PDF content and MODS XML metadata used for 

LOC’s THOMAS and LIS replacement site, beta.congress. 

gov. 

Security Services 

■ Memorandums of Understanding (MOU) — established 

MOUs with the Metropolitan Police Department of the 

District of Columbia Offce and the Federal Election 

Commission. 

■ Federal Law Enforcement Organizations — developed 

working relationships with many federal law enforcement 

organizations, including the Metropolitan Police 

Department for the District of Columbia, United States 

Capitol Police, the Federal Protective Service, the Federal 

Bureau of Investigation, and the Departments of Homeland 

Security and Defense. 

■ Security-Related Associations — affliated with 13 

associations, including four working groups for exchange of 

intelligence information. GPO shares and uses information 

from federal, state, and local authorities to identify threats, 

enhance its understanding of its security risks, and reduce 

security vulnerabilities. 

SID 

■ Security and Intelligent Documents has partnerships with 

the following: 

• U.S. Department of State (DOS) U.S. Passport 

Program — GPO has manufactured over 10M 

passports to meet production goals. Collaborated 

with DOS Consular Affairs/Fraud Prevention group 

to provide facility tours and security briefngs to feld 

personnel servicing passports. Co-chaired Engineering 

Change Committee for passport enhancements. 

• Customs and Border Protection — manufactured 

and personalized over 500,000 cards. Expanded 

Trusted Traveler credentials to include Global Entry 

card. 

• Department of Homeland Security (DHS) -

HSPD-12 ID Program — upgraded the operational 

system, background printing, and the 72k chip to a 

128k chip for the next generation HSPD-12 card. 

II. Strategic Initiatives — Strengthening Our

 Organizational Foundation 

GOAL 4 – Right Tools 

Anticipate, plan, and equip GPO to provide products 

and services to our customers, generating new 

opportunities for business and using process 

improvements to enhance customer service while 

reducing costs. 

Accomplishments 

BPS 

■ Online Bookstore Redesign — beta launched the 

redesigned online bookstore. 

■ eBook Conversion Capabilities — developed in-house 

and vendor-based eBook conversion capabilities. 

■ Agency Web Council — established Council to develop 

coordinated market outreach strategies. 

■ Revamped GPO Intranet Page — updated the design, 

added more content, and improved the user navigation 

tools. 

CS 

■ EPIC Procurement System — completed an update 

of project documentation including the Concept of 

Operations (ConOps), Requirements Document, Gap 

Analysis, and market research. A request for Information 

(RFI) was posted to industry via FedBizOps. 

■ Customer Services Knowledge Management 

Database — continued enhancements and added 

information to the database, which assists with training and 

succession planning of current employees. 

■ Training — implemented an aggressive employee training 

program, which focused on core business practices such 

as Printing Procurement Regulations, Term Contract 

Training, Quality Control Training, Management Courses, 

and monthly collaboration sessions for procurement 

technicians. 

■ Standard Phraseology Employed in Contract 

Solicitations (SPEC) — updated procurement language 

into a collaborative workspace. 

HC 

■ Hiring Process — provided training to GPO employees 

about the hiring process and how to use the USA Staffng 

system to assist them in applying for positions. 

IT&S 

■ Regional Office VoIP Telephone System — upgraded 

seven of the 14 GPO Regional Procurement Offces to a new 

VoIP telephone system. This system provides much greater 

capabilities, reduces our costs, and will provide all GPO 

locations with a standard enterprise-wide telephone system. 

The remaining seven offces will be completed in FY2013. 

Strategic Plan Accomplishments FY12 7 
■ IPv6 Domain Addresses — acquired domain addresses 

for GPO in accordance with a White House directive. 

■ Electronic Discovery (eDiscovery) — implemented an 

automation system to provide an effcient and effective way 

to capture and securely store, with a secure chain of custody, 

email and electronic fles that are subject to GPO Litigation 

Hold Notices and e-Discovery requests that GPO may 

receive from outside legal counsel. The system also provides 

automation for creating, tracking, and managing Litigation 

Hold Notices that the Offce of General Counsel issues. 

■ New Password Reset Tool — implemented online tool 

to allow GPO employees the capability to reset their own 

passwords without having to contact the IT Service Desk. 

■ New Online Employee Directory Tool — implemented 

tool that allows GPO staff to quickly look up employee 

contact information by name, title, and business unit. 

■ WIFI — installed WIFI in GPO Cafeteria which is 

considered a common meeting area. 

LSCM 

■ MARCIVE, Inc. Contract — extended the contract through 

FY2013 which helps the libraries reduce the time that staff 

spends on cataloging, while providing greater access to 

Federal Government information. Increased the number of 

participating FDLPs to 80. 

■ Shelflist Records — continued to transcribe over 142,441 

shelfist records, including over 2,000 serial titles from 1970 

and 1980. This project incorporates a Library of Congress 

subject heading and corporate name authority to existing 

records. 

■ Migration of Legacy and Stand-Alone Applications 

— successfully migrated the Library Information Systems 

Transformation (LIST) program to a new modern platform; 

ACSIS functionality is being mapped to GPO’s Integrated 

Library System (ILS). The ordering of bulk stock for 

monograph titles for FDLP distribution was implemented 

in the Acquisitions module of the ILS in February. Serial 

titles were transferred to the ILS in March, along with 

International Exchange Service (IES) and By-Law titles. 

Offce of the Chief Financial Offcer (CFO) 

■ Training — held two training sessions of basic accounting 

concepts classes for personnel in non-accounting jobs 

within the Finance department. 

Congressional Printing Services (CPS) 

■ Training — sponsored a new training course, CONG 101 

Congressional Legislative Process, designed to give GPO 

staff a better understanding of how Congress and the 

legislative process work. 

Offce of the General Counsel (OGC) 

■ Directive Updates — embarked on a comprehensive 

review of all the existing directives in an effort to delete 

those that are no longer required or are outdated and in 

need of revision. OGC made extensive revisions to the GPO 

Standards of Conduct, Conficts of Interest, and Nepotism 

directives. Labor Relations managed the negotiations with 

the Union concerning these directives in terms of impact 

and implementation. All directives were approved. Labor 

Relations updated and received Union approval for the 

following revised directives; 

• Smoking Directive — 670.62 which ended smoking 

in GPO buildings. 

• Parking Directive — 850.1G which is now overseen 

by Joint Labor Management Committee. Spaces 

allocated based on years of service and shift. 

• Telework Directive — 645.19 which expanded the 

program, in line with OPM policy. 

• Employee Performance Directive — 675.15 which 

made white collar employees eligible for bonuses. 

■ Ethics Training — presented the frst of a series of 

presentations about ethics and ethic related issues 

incorporating the new directives. 

■ Wage Negotiations — Labor Relations negotiated oneyear wage agreements with the CTU 101-12 and IAM 2135 

unions. 

Plant Operations 

■ New Composition Software — obtained personnel 

resources, completed the procurement process, and began 

preparing for the data migration for the XPP software. 

■ Laboratory Information Management System (LIMS) 

— developed and issued a Request for Quote (RFQ) for the 

LIMS in the SDMT. 

■ Online Paper Store — performed COTR and program 

management functions for the Online Paper Store 

(including technical support). Worked with Acquisition 

Operations on a Request for Proposals (RFP) and a 

subsequent contract award to private sector partner for the 

Online Paper Store. 

■ New Make-Ready Shaftless Press — completed the 

procurement award process. 

■ Automated Prepress Workflow System — fnalized the 

rollout. 

■ New Technology Research — continued market research 

activities of high-effciency inkjet, electro-photography, 

and offset technologies in support of digital production, 

including attendance of Graph Expo and Drupa. 

Investigated the feasibility of rolling out Speedshield 

technology to improve industrial forklift truck safety. 

Initiated data collection on equipment characteristics and 

usage patterns to support the migration to a new Building 

Management System concept. 

■ New Technology Implementation — implemented new 

high-effciency binding technologies, including new sheet 

folder with digital controls, digital binder with PUR/EVA 

capability, and an additional twelve gathering pockets to 

augment the capabilities of an existing digital binder. 

■ New Vehicle Fleet Tracking system — implemented 

new system for ffteen GPO delivery vehicles. 

■ New Computerized Maintenance Management 

System (iMAINT) software — implemented new software 

to more effectively track all infrastructure and equipment 

maintenance/installation project work. 

8 Strategic Plan Accomplishments FY12 
■ Building 4 Improvements — completed the procurement 

award process for a new electrical substation in GPO 

Building 4. Completed the procurement process for a 

design contract of new mechanical upgrades to GPO 

Building 4 HVAC to sustain secure printing requirements. 

■ Equipment Upgrades — upgraded fre pumps to replace 

three old units supporting the GPO sprinkler system. 

Replaced obsolete equipment in the Pipe Branch and the 

Machine Branch with computer controlled machines. 

Installed new PTZ digital cameras to replace approximately 

100 analog camera units. 

■ Manufacturing Execution System — started the initial 

information architecture and manufacturing network design 

and created the user database framework for business unit 

users for the Manufacturing Execution System. 

■ Printer Certification — achieved IDEAlliance’s High 

Quality Government Printer designation by securing G7 

Master Printer certifcation for GRACoL Proof and Sheet-fed 

Offset Printing. 

■ Binding Certification — secured an Institutional Member 

Certifcation from the Library Binding Institute, establishing 

compliance with ANSI/NISO/LBI Library Binding Standard 

Z39.78-2000. 

■ ISO Color Viewing Standard — secured compliance 

with the Graphic Arts Industry Color Viewing Standard 

ISO3664:2009. 

■ Lean Manufacturing — implemented lean manufacturing 

techniques to streamline and simplify operations 

throughout the business unit. 

PST 

PST provided program and project management support for 

the following key strategic initiatives: 

■ Upgraded Storage Equipment — coordinated the 

equipment upgrades in both the FDsys production and 

COOP environments to enable FDsys to continue ingesting 

day forward content and new collections. 

■ Content Delivery Network (CDN) — project focused on 

the enhanced usage of CDN to allow the system to handle 

increased traffc as a result of popular and high profle 

content without affecting system performance. 

■ Trusted Digital Repository (TDR) — updated the 

internal audit assessment in preparation for an independent 

audit as a TDR. The contract for performing the audit has 

been awarded and will be completed in FY2013. GPO is the 

frst Government agency to be evaluated as a preservation 

repository using this criterion. 

■ GPO’s Business Information System (GBIS) 3.0 

— supported the goal to utilize the Oracle Enterprise 

Application package to further enhance the Depository 

Selection Information Management System (DSIMS) and 

Item Lister used by Federal Depository Libraries to manage 

their selection profle. 

■ Composition Systems Replacement (CSR) — this 

project will replace GPO’s legacy composition system. 

Provided program support to ensure the system will 

include the necessary technology and business practices 

to enable GPO to replace or integrate all existing discrete 

applications, utilities, and processes currently used by 

GPO and its users to compose and create fles optimized 

for printing and access of select Congressional and Federal 

agency publications. 

■ GPO’s Testing and Technical Services Branch 

(T&TSB) — supported Plant Operations project, which 

focuses on the acquisition of a Laboratory Information 

Management System (LIMS). PST assisted in the creation of 

program documentation in preparation for the acquisition 

and provided guidance throughout the acquisition process. 

■ Customer Relationship Management (CRM) 

application — supported the CRM upgrade, which is used 

by 225 GPO employees across multiple units, and created 

the staff infrastructure that will allow the use of RightNow 

Technologies CX application as an enterprise application 

for GPO. 

■ Replacement eCFR Site — supported the Offce of 

The Federal Register (OFR) in the transition from the 

legacy electronic Code of Federal Regulations (eCFR) site 

to a replacement eCFR site that is hosted and supported 

by GPO. The replacement eCFR site will remain fully 

functional until the modernized CFR 2.0 is implemented. 

Sales and Marketing 

■ Sales Force Outreach — developed a training 

curriculum and engaged a vendor to train NAMs to work 

with executive-level customers to sell enterprise solutions; 

increased sales force in the Southeast region to aid with 

new business development. 

■ GPO Institute Training — equipped a facility to handle 

the taping and live delivery of customer webinars for the 

GPO Institute. Provided logistical and outreach support for 

other Business Units for course promotion and registration, 

including free courses on FDsys, SPA and GPO Forms 

training, GPO Billing practices, and Publishing Alternatives. 

SID 

■ Quality Standards — installed a QEA IAS-1000 

Automated High Resolution Print Quality system in the 

D.C. secure facility to ensure quality standards for printing 

are maintained. 

■ Passport Facility Access — upgraded access control with 

a new high security turnstile. 

■ Quality Inspection Stations — installed highly 

automated quality inspections stations at the end of 

production bindery processes to ensure quality standards 

are maintained. 

Security Services 

■ Report Exec CESI Enterprise Software — upgraded the 

software which is required for incident reporting and record 

management. The new software will allow GPO to manage 

the growing and changing trends of today’s intelligence. 

■ Federal Transmission System (FTS), Live Scan 

Electronic Fingerprinting — procured and implemented 

the system, which allows fngerprints to be submitted 

directly to the FBI for processing. 

Strategic Plan Accomplishments FY12 9 
■ Electronic Questionnaire for Investigation 

Processing (eQIP) Application/System — launched 

the system to submit background investigation applications 

directly to OPM. These applications eliminated paper 

processing and provided timely, criminal data which 

allowed pre-employment decisions. 

■ Response to Active Shooter Training — conducted 

training exercises at the Secure Production Facility and GPO 

Main for the contract security forces. 

■ Annual Core Training — conducted these requirements 

for the Uniformed Police Branch. These requirements 

included law enforcement specifc training to increase 

operation readiness and improve morale and offcer 

confdence to perform their assigned duties. 

■ Law Enforcement Training Bulletins — developed 

bulletins to improve the effciency of security/law 

enforcement operations. 

■ Contraband Detection Exercises — conducted 

exercises to train, test, and evaluate the knowledge and 

understanding of the Special Police Offcers’ ability to 

protect GPO personnel/assets. 

GOAL 5 – Maintain Fiscal Responsibility 

Utilize a cost-effective and collaborative approach to 

help GPO achieve its strategic initiatives and ensure 

continued fnancial stability. 

Accomplishments 

CS 

■ Pre-Billing Pilot — implemented pre-billing pilot for the 

U.S. Coast Guard in an effort to reduce chargebacks. 

■ Leasing — relocated the Atlanta Regional Print 

Procurement Offce to reduce offce space and decreased 

monthly rent fee. This action resulted in annual savings of 

$30,000. 

■ Live Video Capabilities — heavily utilized these 

services to reduce travel expenditures for in-house training 

opportunities and communications. 

Finance 

■ Strategic Investment Committee (SIC) — developed 

a committee composed of executive managers who 

were tasked with linking GPO’s capital and technical 

requirements to the Strategic Plan and developing a capital 

plan to achieve these goals. They met weekly during 

FY2012 and developed a strategic capital spending plan 

that, pending approval from the JCP, will be implemented 

in FY2013. The Committee also agreed to a projection of 

strategic and tactical capital needs for the years FY2014 

through FY2017 that will be updated annually. 

■ Chargeback Team — made great progress during the year. 

The dollar volume of outstanding chargebacks was reduced 

by 62.3% to approximately $10.6M since its inception in 

May 2011 and by 39% since the end of the last fscal year. 

■ Spending Controls — targeted at reducing overhead 

spending (which includes travel and overtime costs among 

other expenses), continued in force during FY2012. At fscal 

year end, the overhead spending run-rate had declined 

from a plan of $140M per year in FY2010 to actual cost of 

$129.5M in FY2011 and is now at FY2008 levels at a post 

buy-out annualized run-rate of $117M. 

■ Over 31-day-old Non-Chargeback Receivable 

Balance — at year end, the balance was within the GPO’s 

targeted ranges. The outstanding balance at year-end was 

approximately $5.6M which was 12% above the fscal year 

goal for outstanding performance of $5M and 34.4% below 

the fscal year high end goal of $8.5M. 

HC 

■ Buyout — worked with Business Units and employees to 

reduce the GPO workforce through Workforce Planning, 

Voluntary Separation Incentive Program (VSIP) and 

Voluntary Early-Out Retirement (VERA), retirement 

counseling and processing. The agency staff level was 

reduced from 2231 to 1890 employees. 

IT&S 

■ Mobile Device Management — reduced the number 

of mobile devices within the agency by almost one-third; 

eliminating non-essential cost and overhead. 

LSCM 

■ Depository Distribution Branch Relocation — 

relocated the Branch from main HQ to GPO’s Laurel, MD 

Warehouse. The move dramatically decreased the cost 

of warehouse space for the FDLP and provides a more 

up-to-date and effcient system for the FDLP distribution 

functions. 

■ Cost Saving Strategies — instituted new strategies to 

lower operating costs such as: 

• Signifcantly reduced the number of staff traveling to 

national events. 

• Reduced the number of FDLP conferences (from twice 

a year to once a year), 

• Licensed virtual meeting/training software and 

developed an aggressive suite of virtual educational 

opportunities to better collaborate, reach more 

customers, and save travel costs. 

Plant Operations 

■ Federal Register — The Offce of the Chief Financial 

Offcer and Plant Operations have been working with the 

Offce of the Federal Register Publishing Services to develop 

new strategies to identify the missing requisitions and 

obtain new requisitions from the agencies printing articles 

in the Federal Register and Code of Federal Regulations. 

■ Space Utilization — aggressively worked to consolidate 

GPO organizations to optimize space utilization. Moves 

included the relocation and consolidation of Prepress 

activities, HC operations and the offce suite consolidation 

of Press and Bindery management teams. 

■ Operations Support Run Rate — since FY2010, overtime 

has decreased by more than $1M a year despite the need to 

support major, new construction projects such as the build10 Strategic Plan Accomplishments FY12 
out of the 4th foor of GPO Building 2 for the Architect 

of the Capitol (24,000 square feet) and the renovation 

of the 7th foor of GPO Building 1 for the United States 

Commission on International Religious Freedom (USCIRF) 

(5,000 square feet). 

■ Main HQ Lease Arrangements — completed leases with

the Architect of the Capitol for 24,000 square feet of space

in GPO Building 1 (4th Floor) and with USCIRF for space

in GPO Building 1 (7th Floor) as well as a short term lease

with the Congressional Inaugural Committee. Overall,

expanded lease program to provide income of $1.5M for

FY2012 and growth to an estimated $1.8M in FY2013, i.e.,

+20%. Discussions are being held with potential tenants

that could result in an additional 30,000 to 50,000 square

feet of space being leased over the next two years with

associated increased revenue of up to $2M per year.

■ Materials & Supplies Expense — Initiated cost saving

actions to reduce this expense from $2.5M in FY2010, to

less than $1.3M per year, which represents a 48% savings.

SID 

■ Technical Change Control Board (TCCB) — established

Board to enhance IT governance. This board monitors all IT 

changes to the GPO enterprise and reduces unnecessary IT 

spending. 

■ Web Hosting Rate Structure — worked with Creative

Services to update the Web hosting rate structure to

incorporate IT costs.

■ Overtime Costs — decreased overtime costs by 45%.

■ Customer Satisfaction Survey — surveyed client

agencies to determine satisfaction with the value, price,

and performance of GPO’s secure credential products.

This satisfaction is a direct result of the multiple options

we provide them to achieve their desired balance of risk,

security, and cost.

■ Financial Goals — exceeded the revenue goal of $169M

and gross margin goal of 34%.

Security Services 

■ Reduction in Overtime — implemented the Panama 12-

hour Shift Work Schedule to reduce overtime.

GOAL 6 – Environmental Stewardship 

Continue to integrate the application of sustainable 

materials and processes into GPO operations. 

Accomplishments 

CS 

■ Procurement Specifications — reduced the tangible

distribution of procurement specifcations.

■ Automation of Processes — automated multiple,

manual, workfow processes to incorporate paperless

processing across the organization.

HC 

■ Risk Plans and Mitigation Strategies — developed an

updated risk analysis and mitigation plan for agency-wide

safety and environmental issues.

IT&S 

■ Server Virtualization — increased the number of

virtualized servers by 20% to decrease power consumption

in the GPO data centers.

LSCM 

■ Reduction in Printed Copies — in conjunction with the

ACSIS/ILS implementation, LSCM is balancing a reduction

in the numbers of copies ordered for distribution to

libraries with electronic access.

 Plant Operations 

■ Sustainable Printing Partnership — completed all

auditing requirements and achieved Sustainable Green

Printing Partnership (SGP) certifcation for printing

operations.

■ Equipment — decommissioned old equipment and

installed New, High-Effciency Equipment: 

• Replaced a 25-year-old industrial air compressor in

GPO Building 3 with new, air-cooled, high effciency

equipment to maintain temperature and humidity

controls in manufacturing areas.

• Implemented high effciency industrial water pumps

to replace 940’s units supplying water to GPO

Building 3.

• Implemented new Variable Air Volume (VAV) fan

controls for two of GPO’s HVAC systems.

• Replaced 200 steam straps and associated piping and

insulated bare steam piping to reduce usage.

• Installed automatic light switches in new offces and

produced energy report to track consumption.

■ Environmental Audit — completed the bi-annual

environmental audit of Press Operations, Paper Control,

Production Engineering and Quality Control Inventory

Management.

■ Title V — issued the annual and semi-annual Title V

reports.

■ Solvent Recovery System — purchased and installed the

Solvent Recovery System in order to recycle used blanket

wash.

■ Online Paper Store — implemented the online Paper

Store program to offer 100% Post Consumer copy paper.

■ Paper Recycling — assisted with the new paper recycling

contract.

SID 

■ Environmental Air Quality Studies — conducted

environmental air quality studies at both secure factory

locations by independent and certifed companies.

Strategic Plan Accomplishments FY12 11 
 

GOAL 7 – COOP 

Develop appropriate plans to provide for the 

continuation of the agency’s essential functions and 

operations during a wide range of emergencies, 

including localized acts of nature, accidents, and 

other unexpected situations. 

Accomplishments 

Agency-Wide 

■ COOP Exercise — conducted an annual COOP exercise 

in Laurel on September 7, 2012. Multiple Business Units 

participated including Safety, Security Services, Plant 

Operations, Congressional Publishing Services, OFR 

Publishing Services, Creative Services, and Customer 

Services. 

IT&S 

■ Data Storage — upgraded the data storage capabilities at 

GPO data centers to support the growing data requirements 

and COOP capabilities of the agency. 

■ IT Security Policy — updated the GPO IT Security 

Policy Directive and provided technical analysis and 

specifcations to allow the Citrix Web client to provide Web 

based VPN connectivity using non-GPO equipment. Such 

a connectivity mechanism greatly enhances GPO COOP 

capabilities and readiness. 

■ General Support Systems (GSS) Contingency 

Planning — completed the General Support Systems (GSS) 

Contingency Planning. This furthers IT&S readiness, in the 

event of a disaster or an IT&S service failure. 

■ Upgraded COOP Response Capabilities — deployed 

and upgraded the NAS data storage infrastructure at the 

ACF to enhance GPO’s COOP response capabilities. 

LSCM 

■ COOP Redundancy for FDLP Services — established 

COOP redundancy for FDLP services, including fdlp.gov, 

Ben’s Guide to U.S. Government, Browse Topics, the Digital 

Registry, and PURL. LSCM staff members are currently 

working with IT&S to establish COOP redundancy for 

remaining Web services, including a permanent server of 

archived materials accessible through the Catalog of U.S. 

Government Publications. 

OJG 

■ COOP Tuesday — continued to participate in the monthly 

systems testing program (COOP Tuesday), of inter-agency 

exercises with the U.S. House of Representatives and the 

U.S. Senate. 

Plant Operations 

■ COOP Exercises — conducted COOP exercises for 

the U.S. Congress and the Offce of the Federal Register. 

Exercises took place over three shifts at GPO’s remote 

location. 

■ Supreme Court Memorandum of Understanding 

(MOU) — maintained an MOU with the U.S. Supreme 

Court for GPO to serve as disaster recovery entity for digital 

printing. 

PST 

■ FDsys COOP — activated the FDsys COOP instance 

which served as a failover instance for planned routine 

maintenance for the production environment, transparently 

providing access to all public end users without 

interruption. 

SID 

■ Stennis Secure Credential Center (SSCC) — received 

approval from the Joint Council on Printing (JCP) to 

establish an SSCC at the Secure Production Facility 

(SPF) located in Stennis, Mississippi as the Continuity 

of Operations Programs (COOP) site for the production 

and fulfllment of Trusted Traveler cards and other secure 

credentials. 

Security Services 

■ Electric Patrol Vehicle — purchased a fully-electric patrol 

vehicle that costs approximately 10 cents a day to operate; 

and joins GPO’s goal of environmentally friendly, energy 

saving, and cost-cutting methods while still producing 

quality service to our customers. 

■ OEP Exercises — conducted three (3) internal full 

spectrum OEP Exercises on a monthly basis; and AfterAction-Reports submitted within 24 hours to identify 

defciencies, vulnerabilities, planning weaknesses, and 

resource gaps. 

III. Strategic Initiative Offering 

Products and Services 

GOAL 8 – Statutory Foundation - Title 44 

GPO’s mission is rooted in legislation codifed 

in U.S.C. 44. GPO should increase the volume of 

documents distributed and preserved by the agency 

to fulfll its mission. 

Accomplishments 

LSCM 

■ Public Access Assessment Program — LSCM 

administered the Public Access Assessment Program, 

pursuant to Title 44 U.S.C. 19 which states that GPO is 

responsible for ensuring all resources distributed to Federal 

depository libraries are accessible to the general public 

and that participating libraries comply with the Legal 

Requirements and Program Regulations of the Federal 

Depository Library Program. The Public Access Assessment 

program currently fulflls this responsibility. LSCM 

conducted PAAs in Colorado, Delaware, Idaho, Maine, 

Mississippi, Nebraska, Nevada, New Jersey, New York, 

Rhode Island, Tennessee, and Utah. 

12 Strategic Plan Accomplishments FY12 
 

■ National Bibliographic Inventory — continued efforts to 

further the goal of a comprehensive National Bibliographic 

Inventory that provides electronic cataloging information 

for U.S. Government publications (current and historical) 

in support of the Cataloging and Indexing Program 

continued in FY2012. Key milestones in this project 

included: 

• Historic Shelfist transcription, including maps, 

monographs, and serials bibliographic records. 

• Historic Shelfist digitization project. 

• Historic Depository Item Number transcription. 

• Cataloging cooperative projects with depository 

libraries to obtain bibliographic information for 

program eligible materials that are not distributed 

through FDLP. 

• LSCM internal records conversion projects that will 

make available bibliographic records to the public, as 

opposed to only LSCM staff. 

• Identify bibliographic information for known sets of 

missing fugitive publications 

GOAL 9 – Secure Federal Credentials 

Position GPO as a provider of choice for secure 

credentials for the Federal Government. 

Accomplishments 

CS 

■ Next Generation Passport (NGPP) — supported the 

State Department with the procurement for the design 

of the NGPP and continued collaborating with Security 

& Intelligence Documents to coordinate validation and 

testing. 

Plant Operations 

■ Production of Chip Inlay — developed a business case 

to Produce Chip Inlay and advocated the initiative at the 

Strategic Investment Committee meetings as well as with 

upper management. 

■ New Passport Cloth Supplier — supported the Request 

for Procurement (RFP) of new passport cloth supplier by 

testing potential vendors. 

■ Secure Document Materials Testing (SDMT) 

Laboratory Plant Operations — purchased and installed 

seven new pieces of equipment in the Secure Document 

Materials Testing (SDMT) Laboratory. 

■ Testing 

• Passport Testing of Materials — initiated the 

testing on passport raw materials and fnished 

passports. 

• Visas — developed new testing methods and 

conducted testing on Visas. 

■ Enhancement of Security Operations — updated new, 

secure shredding capabilities for paper products and offset 

plates to enhance security operations. 

SID 

■ New security credentials were introduced during FY2012, 

including: 

• Global Entry Cards — issued for the Trusted 

Traveler program to expedite customs processing for 

Americans returning from foreign air travel. 

• Special Events Credential — issued by the Federal 

Bureau of Investigation (FBI) to public safety workers 

at Super Bowl XLVI. 

• DC One Card — expanded to support senior citizens 

and DC Charter School students. 

• United Nations Diplomatic Identification Card 

— issued by the Department of State to foreign UN 

Diplomats and their staff while in the United States. 

Security Services 

■ Product Security Assessments — completed Product 

Security Assessments of GPO Secure Credential operations, 

including Washington, D.C. and SPF manufacturing centers. 

■ Security Design Support — provided security 

design support and oversight to Security and Intelligent 

Documents to develop Smartcard COOP operation in 

Stennis. 

■ Support for the Passport eCover RFP — provided 

ongoing support for the Passport eCover RFP and continued 

planning for Passport eCover RFP pre-award surveys. 

■ GPO Credentials — provided security and technical 

support for the GPO Credential project. 

■ DHS Cards — provided an assessment of a new supplier 

site to support DHS cards. 

IV. Strategic Initiative —

 Engaging Our Workforce 

GOAL 10 – Employer Of Choice 

Transform GPO into an employer of choice through 

workforce planning that focuses on diversity and 

inclusion, and through implementing work life 

programs that meet the changing needs of GPO’s 

employees. 

Accomplishments 

CS 

■ Video Feeds — improved communication opportunities 

for Regional employees via video connections. 

Strategic Plan Accomplishments FY12 13 
EEO ■ Health Fair and Fitness Day Events — conducted

■ Communication of EEO Policies — The Acting Public

Printer communicated the agency’s policy on equal

employment opportunity and on the importance of

achieving a diverse workforce, where we value and respect

the differences each employee brings to the workplace.

The GPO is committed to ensuring that all employees

and applicants for employment are treated fairly, without

regard to non-merit factors, and that all employees work

in an environment free from all forms of harassment. The

GPO strives to create a workforce built upon trust, respect,

teamwork, and commitment to excellence.

■ Decrease in Formal Complaints — experienced a

decrease for the third consecutive year in the number

of formal complaints fled, representing an overall 68%

decline in formal complaints fled over the last three years.

■ Employee Programs — sponsored programs during

national special emphasis observances. During FY2012,

programs were held in honor of Dr. Martin Luther King,

Jr.’s Birthday, Black History Month and Women’s History

Month; “Did You Know” facts identifying accomplishments

or contributions of each special emphasis group including

Hispanic Heritage, National Disability Employment

Awareness, Native American Heritage, Asian Pacifc

American Heritage, and Lesbian, Gay, Bisexual and

Transgender Month, were posted during all national

observances. Some programs have been telecast to allow

for regional participation and recorded for 2nd and 3rd

shift viewing.

■ D.C. Summer Youth Employment Program —

supported the D.C. Summer Youth Employment Program

which provided a diverse group of D.C. youth an

opportunity to gain valuable hands-on work experience.

HC 

■ Expanded Telework Program — worked with General

Counsel and managed the development, negotiation,

and implementation of an expanded Telework Program.

The Telework Program Directive was completed after

consultation with the AFGE/PCJC. In order to increase the

possible number of participants, new teleworkers will logon

from their home computer instead of using a GPO-issued

laptop.

■ Reduction in Time-to-Hire — implemented phase one

of improving the Entrance on Duty (EOD) process for new

employees. Time-to-process-in has decreased 50%.

■ Retirement Processing — counseled and processed 265

retirement cases.

■ Heart Health Screening — medical staff conducted a

special Heart Health Screening for over 175 employees for

diabetes and high cholesterol detection.

■ Career Development Positions — worked with Business

Units to develop new upward mobility positions.

■ Award Programs — processed over 533 awards (Special

Act or Service: 9, On the Spot Group: 68, On the Spot: 444,

Franklin Peer: 12).

annual Health Fair and Fitness day events.

■ Leadership Development Training Program (LEAD) —

developed and implemented new LEAD program which was

open to all GPO employees. The total number of employees

that participated in the program is 198.

■ Performance Management — developed and

implemented a new Performance Management directive for

AFGE covered employees and developed and implemented

a new Senior Level Service Directive.

■ Identification of Training Needs — provided leadership

and support to the Business Units for the successful

identifcation of training needs and accomplishment of

training plans which include training on leadership, new

technology, 5S, and customer services. Also, in support of

employee self-development and business needs, HC offered

seminars on resume writing, interview skills, and basic

computer classes.

IT&S 

■ Intranet Access — worked with the U.S. Senate and U.S.

House of Representatives to allow GPO details to access the

GPO Intranet.

■ Remote Desktop Computing — implemented CITRIX

remote desktop for telework which greatly improved

telework capabilities for GPO staff. This solution allows

GPO staff to connect remotely from non-GPO computers

using a security token device.

Plant Operations 

■ Variety in Training Opportunities — offered training

classes for IDEAlliance G7 Professionals in color

management to ensure GPO’s G7 certifcation as a Master

Printer is maintained; the training of electricians to support

GPO’s fre alarm system and facilities personnel on OSHA

requirements; the training of Custodial Workers on the

use of new chemicals to maintain restrooms; the training

of Press and Bindery Printing Plant Workers on new

technologies in the printing and binding processes; and the

training of Production Planning & Control employees on

the pre-fighting of customer fles prior to production.

■ Operational Excellence — purchased 34 DVDs dealing

with a variety of operational excellence tools including 5S

to train managers on the 5S process.

■ Lean Manufacturing and 5S Training — Employees

received multimedia training on selected topics on Lean

Manufacturing and specifcally “5S Workplace Productivity”.

Acquired an expert on 5S to train supervisors on lean

manufacturing and 5S tools. Employees who worked /

participated in 5S projects in their work unit received onthe-job training.

■ Supervisory Training — launched the Frontline

Supervisory Leadership (FSL) training program and 58

frontline supervisors and managers attended the kickoff.

During this training, Plant Operations held SME sessions

on various critical topics as part of the frontline supervisory

program which included: labor relations, safety, EEO, and

leave policies; approximately 40 supervisors attended each

session to receive the most up-to-date information.

14 Strategic Plan Accomplishments FY12 
■ Star 12 Training — acquired an external, low cost, 

12-month training program “Star 12” with National 

Seminars Training to train new, frontline supervisors on a 

variety of topics critical to their success. Training formats 

included seminars, webinars, e/books, etc. 

■ Innovations in Printing Training — offered employees 

on all three shifts multimedia training on “Innovations in 

Printing.” 

SID 

■ Environmental Air Quality Studies — conducted 

environmental air quality studies at both secure factory 

locations by independent and certifed companies. 

Security Services 

■ Employee Safety — began to escort employees to parking 

Lot 8 and Union Station during low-light conditions. 

■ SafeAssured ID Program — continued to offer the 

SafeAssured ID Program for GPO employees. This program 

is a valuable asset for parents in the protection of loved 

ones. 

■ Bike Donation — coordinated the donation of over 100 

bikes to local kids by GPO employees. 

■ Security Awareness Program — developed an 

overarching Security Awareness Program that entails 

classroom instruction, employee handouts, and offers 

specialized training designed especially for GPO 

organizations. Security Services provided security awareness 

training on national security processes and procedures to 

Plant managers and supervisors. 

Strategic Plan Accomplishments FY12 15 
The services of the U.S. Government Printing Office provide 

a unique value to the Federal community and the taxpayer. 

GPO is the Federal Government’s primary centralized resource for producing, procuring, 

cataloging, indexing, authenticating, disseminating, and preserving the offcial information 

products of the U.S. Government in digital and tangible forms. The agency is responsible for 

the production and distribution of information products for all three branches of the Federal 

Government, including U.S. passports for the Department of State as well as the offcial 

publications of Congress, the White House and other Federal agencies, and the courts. 

Along with sales of publications in digital and tangible formats to the public, GPO supports 

openness and transparency in Government by providing permanent public access to 

Federal Government information at no charge through its Federal Digital System (FDsys) 

www.fdsys.gov and through partnerships with approximately 1,220 libraries nationwide 

participating in the Federal Depository Library Program. 

For more information, please visit www.gpo.gov. 

Follow GPO on Twitter twitter.com/USGPO, YouTube www.youtube.com/user/ 

gpoprinter, and Facebook www.facebook.com/usgpo.