YourRIGHTS

andBENEFITS

Under the Federal Relocation 

Assistance Program

RESIDENTIAL

GSA Public Buildings Service

GSA Public Buildings Service | 1

Table of Contents

Introduction..............................................................................................................................2

Relocation Advisory Services....................................................................................................3

Notices .....................................................................................................................................3

» The Letter of Eligibility ..................................................................................................3

» 90-Day Notice .................................................................................................................3

» 30-Day Notice to Vacate ................................................................................................3

Moving Costs............................................................................................................................4

Replacement Housing ...............................................................................................................5

» Purchase Supplement ...................................................................................................9

» Rental Assistance ....................................................................................................... 10

» Down Payment ............................................................................................................. 10

Tax-Related Questions ............................................................................................................ 11

Right to Appeal ...................................................................................................................... 11

Glossary of Terms ................................................................................................................... 12

Forms ..................................................................................................................................... 13

» Receipt for Relocation Brochure ................................................................................ 13

» Claim for Relocation Payments. ............................................................................ 15-16

» Payment of Moving Costs ........................................................................................... 17

» Claim for Homeowners Replacement Housing Payment ......................................... 19

» Claim of Rental Replacement Housing Payment ...................................................... 21

» Downpayment and Incidental Expenses .................................................................... 23

» ACH Payment Enrollment Form ............................................................................ 25-26

» Decent, Safe and Sanitary Inspection Form ........................ 27

» Release of Property .............................. .............. 29
2 | Your Rights and Benefits as a Displaced Person

In the course of federally funded 

projects and programs designed 

to benefit the greater public, 

it may be necessary to acquire 

private property. This may 

lead to the displacement of 

people from their residences, 

businesses, non-profit 

organizations, or farms.

The Uniform Relocation Assistance and Real 

Property Acquisition Policies Act of 1970, 

as amended (the “Uniform Act”), and the 

implementing regulations at 49 C.F.R. Part 24, 

provide uniform and equitable treatment for 

these displaced persons. 

If you are required to move as a result of a 

federal or a federally assisted program or 

project, an Agency Relocation Counselor 

will contact you. Your Relocation Counselor 

will answer your specific questions and 

provide additional information and guidance, 

as necessary. If you have a disability that 

may inhibit or prevent you from reading or 

understanding this brochure, or if you have other 

special needs that require assistance, please 

speak with your Relocation Counselor so that 

you can be provided the appropriate assistance. 

This brochure explains your rights as an 

owner or tenant of real property to be acquired 

for a federally funded program or project. 

The requirements for acquisition of property 

can be best explained by the Agency’s Site 

Acquisition Specialist of the project team. 

Acquisition and relocation information 

can be found on the GSA website at 

www.gsa.gov or on the Federal Highway 

Administration Office of Real Estate Services 

website at www.fhwa.dot.gov/realestate.

How do I know I am eligible for 

assistance under the Uniform Act? 

If the project or program is funded, even 

in part, with federal funds, you are 

eligible for relocation assistance under 

the Uniform Act. 

2 | Your Rights and Benefits as a Displaced Person
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Residential Relocation

RELOCATION ADVISORY SERVICES

At project inception, the Agency will determine 

whether the acquisition of private property will 

result in displaced persons. If so, a Relocation 

Counselor from the Agency will be assigned 

to your case to offer you relocation assistance 

services.

Any individual, family, business, or farm 

displaced by a federal or federally assisted 

program will be offered relocation assistance 

services for the purpose of locating a suitable 

replacement property. Relocation services are 

provided by qualified personnel employed by 

the Agency. It is their goal and desire to be of 

service to you and assist in any way possible 

to help you successfully relocate.

Your Relocation Counselor will schedule a time 

to visit with you and your family to conduct a 

needs assessment interview. During the initial 

interview, your housing needs and desires will 

be discussed, as well as your need for special 

assistance, if necessary. 

NOTICES

The Letter of Eligibility: This letter is typically 

given at the initiation of negotiations and is the 

official notification of your right to relocation 

benefits under the Uniform Act. The term 

“initiation of negotiations” usually means 

the date the Agency makes the first personal 

contact with the owner of the property to be 

acquired, or his or her representative, to provide 

a written offer to purchase the property. 

90-Day Notice: This notice is typically given 

at the initiation of negotiations or later, and 

provides at least 90 days’ advance notice of 

the specific date possession will be required. 

When given at the initiation of negotiations, 

it will include an assurance that another notice 

will be given at least 30 days before the property 

needs to be vacated. This latter date will not 

be any earlier than the date provided in the 

initial 90-day notice. The 90-Day Notice may 

be included as part of the Letter of Eligibility.

30-Day Notice to Vacate: This notice is issued 

once the property has been acquired by the 

Agency.

“A Relocation Counselor 

from the Agency will be 

assigned to your case 

to offer you relocation 

assistance services.”
4 | Your Rights and Benefits as a Displaced Person

Residential Relocation

MOVING COSTS 

Actual, Reasonable Moving Costs

You may be paid for your actual, reasonable 

moving costs by a professional mover plus 

related expenses, or you may move your 

personal items yourself and be eligible to 

receive a fixed payment. Move reimbursement 

generally will be limited to a maximum of 50 

miles. Related expenses involved in the move 

may include:

» Packing and unpacking personal property.

» Disconnecting, transport of and 

reconnecting household appliances.

» Temporary storage of personal property 

up to 12 months. 

» Insurance while property is in storage 

or in transit.

» Transfer of phone lines, internet, 

cable services, or other similar utility 

reconnections.

To be eligible for reimbursement, an expense 

must be reasonable and necessary as 

determined by the Agency and supported by 

a paid receipt or other evidence of the expense 

incurred. The Agency reserves the right to 

inspect your inventory of personal property. If 

you have specific questions about what qualifies 

as reasonable and necessary expenses, please 

contact your Relocation Counselor. It is very 

important to make sure that you keep all receipts 

to facilitate a smoother process and a quicker 

reimbursement. Not having receipts and the 

proper documentation will prolong the process 

and lead to delays in processing your payments 

and reimbursements. All receipts must be 

submitted within 18 months of the move. 

For anything not included in the list above, 

please make sure you consult your Relocation 

Counselor. The Agency may consider other 

expenses to be eligible for reimbursement based 

upon your individual, unique circumstances.

Fixed Moving Cost Schedule

As an alternative to the cost reimbursement 

method, you may choose to be paid for your 

moving costs based upon the fixed moving 

cost schedule provided by your Relocation 

Counselor. The fixed moving cost schedule 

is based upon the number of rooms in your 

dwelling and the state in which you reside.

To make the best decision between whether to 

use the Fixed Moving Cost Schedule or Actual, 

Reasonable Moving Costs, please consult your 

Relocation Counselor.

 “...keep all receipts to 

facilitate a smoother 

process and a quicker 

reimbursement...”
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Fixed Moving Cost Schedule – Mobile Home

If you are the owner of a displaced mobile home, 

you may be entitled to a payment for the cost 

of moving the mobile home to a replacement 

site on an actual cost basis. Displaced mobile 

home occupants (owners or tenants) also may 

be eligible for a payment for moving personal 

property from the mobile home, such as 

furniture, appliances and clothing, on an actual 

cost basis, or on the basis of a moving cost 

schedule. For a complete explanation of 

all moving cost options involving a mobile 

home, please discuss the matter with your 

Relocation Counselor.

REPLACEMENT HOUSING

You will be offered replacement housing 

that is equal to or greater in value than what 

you currently own, depending on market 

comparables.

There are three types of Replacement Housing 

Payments:

1. Purchase Supplement

2. Rental Assistance

3. Down Payment

A Purchase Supplement is a payment to help 

homeowners buy a replacement home. A Rental 

Assistance payment is a payment to enable 

owners or tenants to rent a comparable unit to 

the one from which they are being displaced. 

The Down Payment assistance is an alternative 

to the Rental Assistance payment and is used 

to help facilitate the purchase of a replacement 

home. These three types of payments are 

discussed in greater detail below. One of these 

three Replacement Housing Payments will be 

offered to you based upon your housing needs. 

To understand Replacement Housing Payments, 

you first need to become familiar with the 

terms Comparable Housing; Financial Means; 

Decent, Safe and Sanitary (DSS); and Housing 

of Last Resort.

“You will be offered 

replacement 

housing that is 

equal to or greater 

in value than what 

you currently own...”
Residential Relocation

6 | Your Rights and Benefits as a Displaced Person

Comparable Housing

After the needs interview, your Relocation 

Counselor will review the existing real estate 

market and provide you a list of comparable 

properties. 

A comparable replacement dwelling must be 

functionally equivalent to your existing home, 

taking into consideration the following:

» Adequate in size to accommodate the 

occupants (e.g., you and your family).

» Located in an area that is not subject 

to unreasonable adverse environmental 

conditions.

» Reasonably accessible to your place of 

employment.

» Located on a site that is typical in size for 

residential development with normal site 

improvements.

» Currently available on the private market.

» Within your financial means.

» Any other criteria reasonably determined 

by the displacing Agency. 

Financial Means

» For a homeowner, if a Purchase Supplement 

is needed and provided in addition to the 

acquisition price for your dwelling, then 

the replacement dwelling is considered to 

be within your financial means.

» For a tenant, the monthly rent and 

estimated average monthly utility cost 

of electricity, gas, other heating and 

cooking fuels, water, and sewer for a 

comparable replacement dwelling is 

considered to be within your financial 

means if, after receiving Rental 

Assistance, the amount does not exceed 

the base monthly rent (including average 

monthly utility costs) for the dwelling from 

which the tenant is displaced.

» The Agency may need to calculate 

the base monthly rent using 30% of 

the displaced tenant’s total monthly 

gross household income, if that income 

qualifies as low income in accordance 

with established low income thresholds 

determined by the U.S. Department of 

Housing and Urban Development (HUD).

» Located in an area that is not less 

desirable than your present location with 

respect to public utilities and commercial 

and public facilities. 

» The Agency also will evaluate the amounts 

designated for shelter and utilities for a 

tenant that receives government assistance.

» The rental assistance payment will be 

computed using the lesser of: (1) rent 

and average monthly utility cost; (2) 30% 

of the total monthly gross household 

income for a qualified low income tenant; 

and (3) the total amount designated for 

shelter and utilities for a tenant receiving 

government assistance. To ensure the 

maximum benefit, it is important to provide 

the Agency appropriate evidence of total 

monthly household income when asked. 

There are some amounts that are not 

included as monthly household income, 

such as income earned by dependents. 

Your Relocation Counselor will explain 

this computation in greater detail.
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Decent, Safe and Sanitary 

All comparable replacement dwellings must 

meet the requirements of being Decent, Safe and 

Sanitary (DSS). The requirements of DSS are:

» Be structurally sound, weathertight and 

in good repair. 

» Contain a safe electrical wiring system 

adequate for lighting and other devices.

» Contain a heating system capable of 

sustaining a healthful temperature 

(approximately 70 degrees Fahrenheit), 

except in those areas where local climatic 

conditions do not require such a system. 

» Be adequate in size with respect to the 

number of rooms and area of living space 

to accommodate the displaced person(s).

» Contain a well-lighted and ventilated 

bathroom providing privacy to the user and 

containing a sink, bathtub or shower stall, 

and toilet, all in good working order and 

properly connected to appropriate sources 

of water and a sewage drainage system. 

» Contain a kitchen area with a fully usable 

sink, properly connected to potable hot 

and cold water and to a sewage drainage 

system, with adequate space and utility 

connections for a stove and refrigerator. 

» Have unobstructed access to safe, open 

space at ground level. 

» Be free of any barriers that prevent 

reasonable access or, in the case of a 

displaced person with a disability, use 

of the dwelling. 

You will be provided a written determination 

of the amount of replacement housing for 

which you qualify under the Uniform Act. Your 

Relocation Counselor will then provide you 

assistance and transportation, if necessary, 

to review the comparable properties. Your 

Relocation Counselor will be there to assist 

you throughout the process.

Who makes the determination 

and how is DSS determined? 

The Agency will make the determination 

as to whether a property is or is not 

DSS. Please see the DSS Inspection 

& Certification in the Forms section 

of this brochure for more information. 

NOTE: 

Please understand that the replacement 

dwelling inspection for DSS requirements 

is conducted by Agency personnel for 

the sole purpose of determining your 

eligibility for a relocation payment. 

Therefore, you must not interpret the 

Agency’s approval of a dwelling as 

an assurance or guarantee that there 

are no deficiencies in the dwelling or 

in its fixtures and equipment that may 

be discovered at a later date. It is your 

responsibility to protect your best interest 

and investment in the purchase or rental 

of your replacement property and you 

must clearly understand that the Agency 

will assume no responsibility if structural, 

mechanical, legal, or other problems are 

discovered after the inspection has 

been conducted.
Residential Relocation

8 | Your Rights and Benefits as a Displaced Person

Housing of Last Resort

Every piece of real estate is unique, as is every 

real estate market. In the event comparable 

properties are not available, or there are 

extenuating circumstances, or properties that 

are DSS are not readily available, the Agency will 

consider the option of Housing of Last Resort. 

Housing of Last Resort is a process guided 

and evaluated by your Relocation Counselor. 

Please contact your Relocation Counselor for 

additional details on Housing of Last Resort. 

Freedom of Choice

“The Agency will 

not require you to 

accept a replacement 

dwelling provided by 

the Agency.”

All eligible displaced persons have the freedom 

of choice in the selection of a replacement 

dwelling. The Agency will not require you to 

accept a replacement dwelling provided by 

the Agency. If you decide not to accept the 

replacement housing offered by the Agency, 

you may secure a replacement dwelling of your 

choice, but it must meet the DSS standard.

Length of Occupancy – Basic Occupancy 

Requirements

The type of payment you are eligible to receive 

depends on whether you are an owner or a tenant, 

and how long you have lived in the property being 

acquired, prior to the initiation of negotiations. 

“Length of occupancy” simply means counting 

the number of days that you occupied the 

dwelling before the date of initiation of 

negotiations by the Agency for the purchase 

of the property. 

The term “initiation of negotiations” usually 

means the date the Agency makes the first 

personal contact with the owner of real property, 

or his or her representative, to provide a written 

offer to purchase the property being acquired.

Owners who were in occupancy 180 days or 

more prior to the initiation of negotiations may 

be eligible for a Purchase Supplement or a 

Rental Assistance payment.

Tenants who were in occupancy 90 days or more 

prior to the initiation of negotiations may be 

eligible for a Rental Assistance payment or 

a Down Payment assistance. 

Owners who were in occupancy 90 days to 179 

days prior to the initiation of negotiations may 

be eligible for a Rental Assistance payment or 

a Down Payment assistance; however, the Down 

Payment cannot exceed the amount you would 

have received if you had been a 180-day owner.

If you were in occupancy at the time of the 

initiation of negotiations, but less than 90 

days prior to that date, you are considered 

a displaced person entitled to relocation 

assistance advisory services and moving 

payments. You may be entitled to a Rental 
GSA Public Buildings Service | 9

Assistance payment if comparable replacement 

rental housing is not available within your 

financial means. The Agency will use the 

financial means test described earlier in 

this brochure. This involves checking to see 

if you qualify as low income using the HUD 

definition. If so, and if you are required to 

pay rent and utilities in excess of 30% of your 

average monthly gross household income 

for a comparable replacement dwelling unit, 

you may be eligible for a Rental Assistance 

payment under Housing of Last Resort 

because comparable replacement housing is 

not available within your financial means. You 

should meet with your Relocation Counselor 

for an explanation of the relocation benefits 

that you may be eligible to receive.

Purchase Supplement

For a homeowner who has owned his or her 

home for more than 180 days and a Purchase 

Supplement is needed in addition to the 

acquisition price for your home, the replacement 

dwelling is considered to be within your financial 

means. A Purchase Supplement may not exceed 

$22,500.00. The Purchase Supplement may only 

be used if there are no comparable homes that 

are equal to the value of your home. A Purchase 

Supplement has three components: (1) a 

price differential, (2) an amount for increased 

mortgage interest and (3) incidental expenses. 

The Purchase Supplement is in addition to the 

acquisition price paid for your property.

Price Differential

The price differential payment is the 

amount by which the cost of a replacement 

dwelling exceeds the acquisition price of the 

displacement dwelling. (See example below)

What if the value of my home is 

less than other comparable homes?

Under the Uniform Act, the Federal 

Government realizes that market 

value may differ from neighborhood 

to neighborhood. To accommodate the 

purchase of any new home, the Agency 

can cover up to a $22,500 difference 

in value.

EXAMPLE:

The Agency purchases your home for 

$100,000.00. A market analysis determines 

the nearest comparable on the market is 

$110,000.

The Agency will provide up to $10,000.00 

in additional funds, at closing, toward the 

purchase of your home. 

Appraised Fair Market Value 

(FMV) of Home ________________$100,000.00

Comparable in the Real 

Estate Market _________________$110,000.00

Agency provides $10,000.00 

in Purchase Supplement at Closing ___ $10,000

Net Cost to Displacee: _______________ $0.00
Residential Relocation

10 | Your Rights and Benefits as a Displaced Person

Increased Mortgage Interest

You may be reimbursed for increased mortgage 

interest costs if the interest rate on your 

new mortgage exceeds that of your present 

mortgage. To be eligible, your acquired dwelling 

must have been encumbered by a bona fide 

mortgage that was a valid lien for at least 180 

days prior to the initiation of negotiations.

Incidental Expenses

When you purchase a replacement dwelling, 

you may be reimbursed for other expenses, such 

as reasonable costs incurred for title search, 

recording fees and certain other closing costs, 

but not for prepaid expenses such as property 

insurance or real estate taxes. Your Relocation 

Counselor can provide a complete list of eligible 

incidental expenses. 

Rental Assistance

To be eligible for Rental Assistance under the 

Uniform Act, you must be an owner-occupant or 

a tenant for at least 90 days before the initiation 

of negotiations. The intent of the payment is 

to assist you in renting a comparable dwelling 

for a 42-month period, not to exceed $5,250.00. 

The Rental Assistance payment will be paid 

in a lump sum, unless the Agency determines 

that the payment should be paid in installments. 

You must rent and occupy a DSS replacement 

dwelling within one year to be eligible.

If you, as a 180-day owner at the initiation of 

negotiations, decide to rent as opposed to 

purchase a new home, the Agency will determine 

the fair market rental value of your home and 

also search for a comparable rental property 

available in the market. The difference will then 

be multiplied by 42. Under no circumstances 

will the Rental Assistance payment exceed 

the amount you would have received as a price 

differential as described above. 

Example: Assume you have been paying $500 

per month rent for the dwelling unit occupied 

by you and purchased by the Agency. You also 

pay $150 per month for utilities (i.e., electricity, 

gas, other heating and cooking fuels, water, 

and sewer). The Rental Assistance payment 

computation always includes the cost of basic 

utilities (i.e., electricity, gas, other heating and 

cooking fuels, water, and sewer), as well as the 

cost of rent. If rent includes utilities, a separate 

computation is not necessary.

After a study of the rental market, the Agency 

determines that a replacement rental unit that 

is DSS and comparable to your unit is available 

for $600 per month, exclusive of utilities. It is 

estimated that average monthly utility costs 

for the replacement unit will be $175 per month. 

The maximum Rental Assistance payment you 

can receive is $125 per month ($775-$650) for a 

42-month period, or a total of $5,250.

Down Payment Assistance

Owner-occupants of 90 to 179 days and tenants 

of 90 days or more may be eligible for a Down 

Payment and incidental expenses. The Agency 

will determine the maximum down payment 

you may be eligible to receive based on its 

computation for a Rental Assistance payment. 

However, the payment to a displaced owneroccupant may not exceed the amount that would 

have been received by a 180-day owner for the 

same property. 
GSA Public Buildings Service | 11

To be eligible for the full amount of the Down 

Payment assistance payment, the entire 

payment must be used to purchase a DSS 

replacement dwelling. The payment may be used 

for a down payment toward the purchase price or 

eligible incidental expenses, or both. Incidental 

expenses include the reasonable costs of title 

search, recording fees and certain other closing 

costs, but do not include prepaid expenses such 

as property insurance and real estate taxes. You 

may be eligible for the reimbursement of loan 

origination or loan assumption fees, if such fees 

are normal to real estate transactions in your 

area and do not represent prepaid interest. The 

combined amount of the Down Payment and 

incidental expenses may not exceed the amount 

the Agency computed as your maximum Rental 

Assistance payment.

The Relocation Counselor will explain how 

the Agency determines the maximum Down 

Payment assistance payment.

TAX-RELATED QUESTIONS

No relocation payment received will be 

considered taxable income for Internal Revenue 

Code purposes. No relocation payment received 

will be considered income for the purpose of 

determining eligibility or the extent of eligibility 

of any person for assistance under the Social 

Security Act or any other federal law (except for 

any federal law providing low-income housing 

assistance).

If you have tax-related questions, you should 

seek the assistance of a tax professional at your 

own expense.

RIGHT TO APPEAL

If you feel that the displacing Agency has 

failed to determine your eligibility properly for 

relocation assistance advisory services or the 

amount of reimbursement or payment to which 

you believe you are entitled, you may file a 

written appeal with the displacing Agency. 

The Agency will review your appeal promptly and 

will provide you with a written determination of 

your claim. If you are dissatisfied with the result 

of the appeal, the Agency will advise you of your 

right to seek judicial review of the Agency’s 

decision.

Please be advised that any legal counsel or other 

advisor or consultant that you retain to assist 

you with the appeal process will be at your sole 

cost and expense. The Agency will not reimburse 

you for any of these costs or expenses.
Residential Relocation

12 | Your Rights and Benefits as a Displaced Person

GLOSSARY OF TERMS

Agency 

Relocation assistance advisory services and 

payments are administered at the local level 

by the Agency responsible for the acquisition 

of real property, or the displacement of 

people from property, or both, to be used for 

a federally funded program or project. The 

Agency may be a federal agency, a state 

agency, a local agency such as a county or 

a city, or a person carrying out a program 

or project with federal financial assistance. 

The Agency may contract with a qualified 

individual or firm to administer the relocation 

program; however, the Agency remains 

responsible for the program. 

Alien Not Lawfully Present 

The law provides that if a displaced person 

is an alien not lawfully present in the United 

States, such person is not eligible for 

relocation payments or assistance under 

the Uniform Act unless ineligibility would 

result in exceptional and extremely unusual 

hardship to the alien’s spouse, parent or 

child, and such spouse, parent or child is 

a citizen or an alien lawfully admitted for 

permanent residence. 

Business 

Any lawful activity, with the exception 

of a farm operation, conducted primarily 

(1) for the purchase, sale, lease, or rental 

of personal or real property or (2) for the 

manufacture, processing, or marketing, 

or any combination thereof, of products, 

commodities or any other personal property 

or (3) for the sale of services to the public or

(4) solely for the purpose of the Uniform Act, 

an outdoor advertising display or displays, 

when the display(s) must be moved as a 

result of the project. 

Displaced Person/Displacee 

Any person (individual, family, partnership, 

association, or corporation) who moves from 

real property, or moves personal property 

from real property as a direct result of (1) the 

acquisition of the real property, in whole or 

in part, (2) a written notice from the Agency 

of its intent to acquire, (3) the initiation of 

negotiations for the purchase of the real 

property by the Agency, or (4) a written notice 

requiring a person to vacate real property for 

the purpose of rehabilitation or demolition of 

improvements, provided the displacement is 

permanent and the property is needed for a 

federal or federally assisted program or project. 

Farm 

Any activity conducted solely or primarily 

for the production of one or more agricultural 

products or commodities, including timber, for 

sale or home use, or customarily producing 

such products or commodities in sufficient 

quantity to be capable of contributing 

materially to the operator’s support. 

Non-profit Organization 

A public or private entity that has established 

its non-profit status under applicable federal 

or state law. 

Project 

An activity or series of activities undertaken 

by a federal agency, or an activity undertaken 

by a state or local agency with federal financial 

assistance in any phase of the activity. 

Small Business 

A business having not more than 500 

employees working at a site that is the location 

of economic activity and that will be acquired 

for a federal or federally assisted program 

or project or is displaced by a federal or 

federally assisted program or project. A site 

occupied solely by an outdoor advertising 

sign(s) does not qualify for purposes of the 

re-establishment expense benefit.
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16 | Your Rights and Benefits as a Displaced Person
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26 | Your Rights and Benefits as a Displaced Person
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30 | Your Rights and Benefits as a Displaced Person

Notes
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32 | Your Rights and Benefits as a Displaced Person

United States General Services Administration

Office of Real Estate Acquisition

Center for Site Acquisition and Relocation

April 2011

GSA Public Buildings Service