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Defense Health Agency Assists European Command’s Operation Austere Challenge Conflict Exercise

 Defense Health Agency tracks fictional casualties during annual conflict computer exercise in Europe. 
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                                    Most Popular References                                -  UCCI – Statement of Work (SOW) Dental Coverage for all Active Duty Service Members (ADSMs)      
-  Delta Dental – TRICARE Retiree Dental Program (TRDP) coverage Statement of Work (SOW)     
-  Sep 2006 Amendment of Solicitation/Modification of Contract     
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    -                                  Standards Development Organization (SDO) and Advisory Group Events                             
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#     Telehealth Program  

The Virtual Health Clinical Integration Office provides functional leadership, planning, and clinical guidance for Military Health System enterprise virtual health (telehealth) efforts.

VH CLIO works closely with the Virtual Medical Center and the virtual health programs across the military services, markets and at major military treatment facilities worldwide to enable quality, consistent delivery of virtual health care to military service members, retirees, and their families.

## What is Virtual Health?

Virtual health, telehealth, and telemedicine all mean the same thing. These terms describe a patient using technology (computer, smartphone, or tablet, for example) to access their health care.

## Are you a provider?

As a provider in a military hospital or clinic, the Virtual Medical Center serves as a resource for information on how to incorporate virtual health technology into practice. To get started, visit the VMC SharePoint Site.

Virtual Health Provider Frequently Asked Questions

## Are you a patient?

Virtual health is a safe, convenient, and effective way to access the Military Health System. You can engage with your health care team from the comfort of your own home.

We've been expanding its virtual health capabilities. Contact your provider to learn about virtual health options available to you at your military hospital or clinic.

## Frequently Asked Questions

### Appointment Guidance

Q1:
						How do I sign up?					

A:
Generally, there is no requirement to sign up for virtual services, but it is best to check with your military hospital or clinic. Your facility staff may also wish to confirm that you have appropriate equipment to participate in virtual visits. 

Q2:
						How can a health care professional care for me without seeing me in person?					

A:
Many health care interactions can be done virtually when a professional can see or speak with you. If a physical exam is needed, the health care professional may request that they see you in person. 

Q3:
						What time can I have a virtual health appointment with my provider?					

A:
Appointment times vary, much like in-person appointments. When scheduling your visit, staff will let you know if virtual appointments are available. 

Q4:
						What kind of services are available virtually?					

A:
There are many different virtual health services, which include, but are not limited to: 
                - Primary care appointments (including items like medication refills, lab result reviews, contraceptive counseling, aches and pains, minor skin conditions, minor respiratory illness, and more) 
                - Behavioral health counseling appointments 
                - Follow-up appointments for surgeries or other procedures 
                - Appointments for many other medical and surgical specialties 

Check with your MTF staff to see what conditions they treat virtually. 

### Insurance Guidance

Q1:
						Will my insurance cover a virtual health visit?					

A:
If you are a Department of Defense beneficiary receiving virtual health care from a military hospital or clinic, your virtual health visit is covered. To find out more about covered services for TRICARE, please visit https://tricare.mil/CoveredServices/IsItCovered/Telemedicine.

### Privacy and Safety

Q1:
						Is virtual health safe?					

A:
Yes! Virtual health is a safe and effective way to extend the delivery of health care and limit the amount of time you spend traveling to the clinic or health care facility. Health care professionals are held to the same standards of care, privacy, and confidentiality as an in-person visit.

Q2:
						Are virtual health visits recorded?					

A:
No. Virtual Health visits are never recorded without your direct consent. As with any clinical visit, a health care professional will document the visit in your electronic health record. 

Q3:
						What if I try virtual health but I don't like it?					

A:
Virtual health is a way of expanding your access to care options. If you find it is not for you, just let your provider know if you prefer to have an in-person visit. 

### Technical Guidance

Q1:
						What kind of equipment do I need to have a virtual health visit?					

A:
All you need is your phone, smartphone, tablet, or computer depending on the type of virtual visit. For a virtual video visit using a computer, you will need to ensure that your computer has video capability or that you have a web camera attached. Many people also prefer to use a headset for privacy.  

Q2:
						I'm not good with technology. Is virtual health right for me?					

A:
Absolutely! Patients of all ages and different experience levels with technology use virtual health to complete medical appointments. Virtual health visits can be as simple as receiving a phone call or as easy as using a mobile app like FaceTime or Skype.

Q3:
						What should I do if I'm having technical problems?					

A:
Confirm your provider has your phone number at the start of an appointment. If a technical problem occurs, your provider will contact you by phone to complete your visit. 

## You also may be interested in...

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-  All (20) 
-  Publications (9) 
-  Articles (5) 
-  More »    -  FAQs (4) 
  -  External Articles (2) 

FAQ

### Virtual Health: Insurance

Virtual health, telehealth, and telemedicine all mean the same thing. These terms describe a patient using technology (computer, smartphone, or tablet, for example) to access their health care. 

Telehealth Program

FAQ

### Virtual Health: Technical Guidance

Virtual health, telehealth, and telemedicine all mean the same thing. These terms describe a patient using technology (computer, smartphone, or tablet, for example) to access their health care. 

Telehealth Program

FAQ

### Virtual Health: Appointment Guidance

Virtual health, telehealth, and telemedicine all mean the same thing. These terms describe a patient using technology (computer, smartphone, or tablet, for example) to access their health care. 

Telehealth Program

FAQ

### Virtual Health: Privacy and Safety

Virtual health, telehealth, and telemedicine all mean the same thing. These terms describe a patientusing technology (computer, smartphone, or tablet, for example) to access their health care. 

Telehealth Program

Article Around MHS

### Virtual Medical Center Awarded for Ground-Breaking Technologies

The Virtual Medical Center at Brooke Army Medical Center will be recognized for four groundbreaking programs at the 2023 FORUM Information Technology Innovation Awards on June 7 at the National Press Club in Washington, D.C.

Research & Innovation
Telehealth Program
Health Care Technology
Central

Article

### Living Overseas? Here’s How TRICARE Covers Telemedicine

Do you live overseas and need health care? Depending on the country you’re in, you may be able to get telemedicine care from the comfort of your home.

Information for Providers
TRICARE Health Plan
Telehealth Program
Information for Patients: About TRICARE

Article

### DHA Director: Technology Helps to “Meet the Patients Where They Are”

DHA Director Lt. Gen. Crosland discussed her priorities and the burgeoning role of technology at DHA and within the wider MHS.

MHS GENESIS: The Electronic Health Record
Health Care Technology
MHS Video Connect
Telehealth Program
MHS Video Connect
Innovation at the Defense Health Agency

Article Around MHS

### Tele-Critical Care Brings New Capability to Womack Army Medical Center

This groundbreaking new tool gives critically ill patients access to 24/7 monitoring by deploying medical experts who can get them help immediately.  See how it works, and why military medical experts are calling it the fail-safe mechanism that cannot be underestimated.  

Telehealth Program
Health Care Technology
Research & Innovation

Article

### Telemedicine Privilege by Proxy Expands Access to MHS Care

MHS has Telemedicine Privilege by Proxy: A fast, efficient process that enables providers to file one application and get permission to virtually treat patients anywhere in the MHS.

COVID-19
Telehealth Program

Article

### DOD's Whole of Government Approach to COVID is Working, Says Adirim

Dr. Terry Adirim, said she has been impressed by the DOD’s COVID-19 response since taking over as ASDHA, and that adaptation and innovation have played key parts in that response.

COVID-19
Health Care Technology
Telehealth Program
Our Strategy

Publication

### Health Technologies for Service Members and Families

                    .PDF |                     2.43 MB                

This guide from the Connected Health Branch provides a brief overview to service members and military families on the digital health tools available to support them. 

Health Care Technology
Mobile Apps
Telehealth Program

Publication

### Health Technologies for Patients

                    .PDF |                     1.25 MB                

This chart from the Connected Health Branch gives health care providers an easy reference to identify digital health tools to support MHS beneficiaries. 

Health Care Technology
Mobile Apps
Telehealth Program

Publication

### Guide to Digital Health Technology

                    .PDF |                     2.86 MB                

This guide from the Connected Health Branch provides a brief overview of digital health technology available from the Military Health System. 

Health Care Technology
Mobile Apps
Telehealth Program

Article

### Top five digital health trends for military medical providers in 2021

One way the MHS will provide...improved care is through DoD’s new electronic health record MHS GENESIS, which will continue its rollout through 2023. 

COVID-19
MHS GENESIS: The Electronic Health Record
Telehealth Program

Publication

### Virtual Health Patient FAQs

                    .PDF |                     83.68 KB                

Frequently asked questions for patients on the use of virtual health technology to receive health care.

Telehealth Program
Health Care Technology

-  1 
-  2 
-  > 

## Related Links

                  -  Army Virtual Health 
                  -  U.S. Army Telemedicine & Advanced Technology Research Center (TATRC) 
                  -  VA Telehealth Services 
                  -  Federal Telemedicine News 
                  -  Telehealth Resource Centers 

## Downloads

                  - Patient FAQs
                  - Virtual Health: Myth vs. Fact

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##                                             About the MHS                                        

                -  Accessibility 
                -  Elements of the MHS 
                -  Our Strategy 
                -  Our Organization 
                -  Defense Health Networks 
                -  Our Leaders 
                -  Our History 
                -  Careers 
                -  Contact Us 

##                                             Defense Health Networks                                        

                -  Atlantic 
                -  Central 
                -  Continental 
                -  East 
                -  Europe 
                -  Indo-Pacific 
                -  National Capital Region 
                -  Pacific Rim 
                -  West 
                -  Defense Health Support Activity 

##                                             Military Health Topics                                        

                -  All Topics 
                -  DOD Cancer Clearinghouse 
                -  Warfighter Brain Health Hub 
                -  MHS Mental Health Hub 
                -  Health Care Administration & Operations 
                -  Health Readiness & Combat Support 
                -  Centers of Excellence 
                -  Doing Business with the Defense Health Agency 
                -  Education & Training 
                -  Health Care Technology 
                -  DHA Virtual Medical Library 
                -  MHS Toolkits & Branding Guidance 
                -  Privacy & Civil Liberties 
                -  Research & Innovation 
                -  Men's Health 
                -  Women's Health 

##                                             News & Gallery                                        

                -  Articles 
                -  Calendar of Events 
                -  Gallery 
                -  Infographics 
                -  Photos 
                -  Videos 
                -  In the Spotlight 
                -  Social Media in the Military Health System 

##                                             Reference Center                                        

                -  Clinical Practice Guidelines 
                -  Congressional Testimonies 
                -  DHA Publications Library 
                -  Fact Sheets 
                -  FOIA Library 
                -  Forms & Templates 
                -  Frequently Asked Questions 
                -  Meeting References 
                -  MHS Health Care Glossary 
                -  Policies 
                -  Presentations 
                -  Publications 
                -  Reports 
                -  Technical Documents 

## I Want To...                            

                -  Go to the MHS GENESIS Patient Portal 
                -  Find Walk-in Contraceptive Services 
                -  Go to TRICARE.mil 
                -  Find Suicide Prevention Resources 
                -  Veterans Health Care 
                -  Donate Blood 
                -  Do Business with DHA 
                -  See TRICARE Rates & Reimbursements 
                -  Become a TRICARE Provider 
                -  Find a Military Hospital or Clinic 
                -  File a Complaint 
                -  Get Mental Health Care 
                -  Get Copies of My Medical Records 
                -  Submit a Media Inquiry 
                -  Submit a Speaker Request Form 
                -  Request a TRICARE Briefing 
                -  Contact Us 

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