U.S. GOVERNMENT PRINTING OFFICE | FY 2014 Mid–Year

Strategic Plan Progress Report 

June 2014 
2 U.S. Government Printing Office | FY 2014 Mid–Year | Strategic Plan Progress Report 

I. Satisfying Our Stakeholders

A. It’s all About the Customer

Create an internal organizational culture in which 

exceptional service, delivery, and customer satisfaction 

are encouraged and rewarded as the foundation of a 

reputation for world-class customer service. 

Objective 

■■ Develop internal processes and procedures that

support an internal organizational culture in

which exceptional service, delivery, and customer

satisfaction are encouraged and rewarded.

■■ GPO will work to understand, anticipate, and meet

the needs of customers. GPO will provide world-class

customer service together with product innovation

through a wide range of print and technology vehicles.

■■ GPO is dedicated to providing products that deliver

results and will recognize employees who exceed

customer expectations.

■■ GPO will continue to utilize our expertise in printing

and information technologies to educate our customers so that they can take advantage of GPO products

and services.

Accomplishments 

1. Administrative Service Unit – Interviews have been

conducted with GPO unit representatives in order to

prepare recommendations for establishing an administrative service unit.

2. Customer Surveys

■■ GPOExpress Survey- This survey is scheduled for the

third quarter of FY14.

■■ Customer Satisfaction Survey- GPO received 500

responses to the survey and the data is being sorted

and compiled.

■■ Customer Survey Tool- Results have been analyzed

and a plan has been developed for implementation

of the fndings.

3. Digital Public Library of America (DPLA) – GPO has

completed the MARC mapping to the DPLA metadata

application profle and the Integrated Library System

records are being setup to be harvested by DPLA.

4. Federal Digital System (FDsys) – PST continues

work to increase content available on FDsys, make enhancements to current collections, and provide management, support, and maintenance for the system.

■■ In FY14 to date, more than several hundred

thousand documents have been made available on

FDsys including key content such as the Warren

Commission Report, the Patient Protection and

Affordable Care Act, the President’s FY15 Budget for

the U.S. Government (including the mobile app),

and opinions from additional U.S. Courts. Also, an

audio book was made available on FDsys for the frst

time. The audio book was published by the Central

Intelligence Agency and titled, “Getting to Know

the President: Intelligence Briefngs of Presidential

Candidates, 1952-2004.”

■■ Key enhancements made in FY14 to date include

the capability to provide House Bill Summaries in

XML format through the FDsys Bulk Data repository

in support of the Legislative Branch Bulk Data

Task Force and in collaboration with the Library of

Congress, a feature to automate key preservation

processes, and an update to make XML available for

the Privacy Act Issuances collection. FDsys support

activities in FY14 have included an initiative to

upgrade FDsys hardware components and exercises of

the FDsys Continuity of Operations instance.

■■ Concurrently, PST is working on development of

the Next Generation FDsys public website and user

interface.

5. Integrated Library System (ILS) – The “As Is” project

phase was completed in February and a fnal report has

been delivered to Library Services and Content Management leadership. An evaluation of the fnal report and

planning for the next phase was also conducted during

the second quarter of FY14.

6. Interagency Council on Printing and Publications

Services (ICPPS) – GPO is gathering back history of the

ICPPS in order to review the charter going forward and

discussions have begun with various customers.

7. Library Conferences and Educational Opportunities

■■ Depository Library Council (DLC) Meeting and

Federal Depository Library (FDL) ConferenceOnsite and virtual registrations for the DLC Meeting

and FDL Conference were made available. The

preliminary schedule and agenda have been posted to

fdlp.gov, all speakers have been confrmed, and fnal

logistical arrangements have begun.
 

U.S. Government Printing Office | FY 2014 Mid–Year | Strategic Plan Progress Report 1 

■■ Interagency Depository Seminar- The Interagency 

Depository Seminar has been replaced with the New 

Depository Librarian’s Institute, which will be held at 

GPO the day before the start of the DLC Meeting & 

FDL Conference. Registration has been opened and 

the schedule has been developed and posted. 

■■ Preservation Week - Preservation Week is being 

combined with the DLC Meeting & FDL Conference. 

The conference includes a preservation session, 

dealing with preservation of web harvested material. 

8. Marketing Initiatives – A series of marketing webinars 

have been developed and launched. 

9. National Bibliographic Records Inventory Plan – 

Library Services and Content Management (LSCM) continued efforts to increase the number of bibliographic 

records available through the Catalog of U.S. Government Publications (CGP) through numerous projects 

that make up this effort. During the second quarter of 

the fscal year, LSCM successfully concluded projects to 

check-in over 41,000 serial issues from the legacy system 

and to transcribe entries from the 1895 and 1898 volumes of the Monthly Catalog. 

■■ Cooperative Cataloging Projects: Forest Service 

publication (University of Montana) - 825 records 

added to the CGP; U.S. Government Posters 

(University of Iowa)- 1,498 records added to the CGP. 

■■ National Recovery Administration (University of 

Florida) - 1,653 records for the digitized publications 

added to the CGP. 

■■ Internal Records Conversion/Migration from Legacy 

Systems: data migration (serial issues only) - 41,500 

serial issue checked in to the CGP; data migration 

(monographs)- 300 records added to the CGP (start 

dependent on contract award). 

■■ Historic Monthly Catalog Transcription - 2 Volumes 

(1895 & 1898) transcribed. 

■■ Historic Shipping Lists - 24 boxes scanned. 

■■ Historic Shelfist Transcription - 14 drawers 

transcribed and added to the CGP. 

10. National Plan for the Future of the Federal Depository Library Program (FDLP) – During the second 

quarter of FY14, strategic directions for the future of the 

FDLP were identifed, and a new structure that incorporates the preservation plan was developed. Six programs 

relating to the Forecast Study, the National Plan, and a 

report by the National Academy of Public Administration were planned for the Depository Library Council 

Meeting & Federal Depository Library Conference. 

Forecast Study goals and objectives and the proposed 

structure have been incorporated into the conference 

schedule. Council sessions have been scheduled to encourage discussion and feedback on projects undertaken 

as a result of Forecast Study responses. 

11. Reforming Congressional Billing and Reporting – 

Recommendations for improving the Congressional 

billing process have been developed based on a business 

process analysis. 

12. Security – Security Services completed three of six 

facility safety and security assessments and published 

four of ten informational safety and security articles 

through internal employee communication channels. 

The Uniformed Police Branch continues to conduct Random Antiterrorism Measures and implement operation 

“Twilight Overwatch” to ensure employees are provided 

a visibly safe and secure environment during low or no 

light conditions. 

13. Training Initiatives 

■■ Webinars and Training Portal- During the second 

quarter of FY14, Library Services and Content 

Management (LSCM) signifcantly expanded the 

number and variety of educational offerings that 

are being presented to the Federal Depository 

Library Program (FDLP) community each month. 

The training program includes sessions based on 

four tracks: training from GPO on FDLP-related 

topics, from GPO on FDsys, from agencies, and 

from depositories. LSCM is presenting about eight 

sessions per month. A prototype for the Training 

Resource Portal has been developed and scheduled 

for comment and discussion at the Depository 

Library Council Meeting & Federal Depository Library 

Conference. 

■■ GPO Institute- Online courses have been made 

available and added to the GPO Institute training 

calendar. 

14. Web Development Services – The term contract 

for the provision of these services has been put on hold 

temporarily. 
2 U.S. Government Printing Office | FY 2014 Mid–Year | Strategic Plan Progress Report 

B. Open and Transparent 

Objective 

■■ Build on GPO’s ongoing commitment to an open and 

transparent government. 

■■ GPO will continue to provide authentic information 

to the American public through a variety of print and 

technology vehicles effciently and securely. 

■■ GPO will become a key innovator and leader in 

the Presidential mandate of transparency (White 

House Open Government Initiative). Realizing that 

participation and collaboration form the cornerstone 

of an open government, GPO will utilize all 

available technologies to assist Federal agencies in 

disseminating information about their operations in 

a fast, secure, and permanent manner. 

Accomplishments 

1. Customer Ordering – The design phase of this initiative has been launched and the acquisition of required 

software has been completed. 

2. ISO 9001 – The Washington D.C. facility was re-certifed in early FY14 and the Stennis, Mississippi facility is 

scheduled for an audit in late FY14. 

3. Next Generation Federal Digital System (NextGen 

FDsys) – Programs, Strategy, and Technology worked 

on internal design and development for a number of 

base portions for NextGen FDsys, including the homepage, search results, and more information pages for a 

subset of collections. A foundational ontology has been 

established for the publication linking feature and prototyping work has occurred to bring this functionality to 

the user interface. PST released a user roles survey on FDsys that will be used to inform the usability testing initiative and is conducting iterative development on NextGen 

FDsys features based on the FDsys release schedule. 

C. Enhance Strategic Partnerships 

Objective 

■■ Enhance strategic partnerships to gain fexibility, 

build effective networks, and manage processes to 

meet customer demands and expectations. 

■■ GPO will develop the agency-wide synergies and 

fexibilities to continuously strive for quality, 

availability, and effciency in the delivery of products 

and services. GPO will also work to improve its 

internal culture and business processes to ensure 

mutual support and growth to customers and 

employees. 

■■ GPO will continuously work on strengthening 

purposeful collaboration with internal and external 

customers that will create more effcient and effective 

programs and processes. 

Accomplishments 

1. Acquisition Planning – Acquisitions has engaged 

each of the major business units, started discussion on 

FY15 requirements, and incorporated this as an agenda 

item in biweekly meetings. 

2. Communication and Marketing Plan – A joint 

marketing plan was developed and the Publications 

and Information Sales unit will continue to work with 

Creative Services, Internal Design, and the National Account Managers to promote GPO products and services 

to Federal agency customers. 

3. Leasing Agreements – Multiple tours of available 

space have been given to potential tenants and GPO 

continues to support and work with existing tenants to 

meet their requirements. 

4. New Library Services and Content Management 

(LSCM) Strategic Partners – LSCM continues its efforts 

to increase access to digitized content and bibliographic 

records through partnerships. During the second quarter 

of FY14, LSCM began discussions with two depository 

libraries for cooperative cataloging partnerships and 

began the signing process for an agreement to provide 

access to a large digital collection. Currently the opinions of 84 lower Federal courts are accessible from the 

U.S. Courts Opinions collection in FDsys: 11 appellate, 

33 district, and 40 bankruptcy. More courts are inprocess. In March, a milestone was reached- the number 

of opinions accessible via FDsys reached and surpassed 

1,000,000. In the second quarter, development took 

place in FDsys to accept opinions from the Court of 

International Trade. Processing of the CIT opinions into 

FDsys will begin in April. Administrative Offce of the 

U.S. Courts Partnership- Continue submission of and 

release of remaining court content- FY14. 

Additional Strategic Partnerships for increasing public 

access to digitized and electronic content — Conduct 

outreach efforts to interested parties — throughout 

FY14; Letter of Agreement- prior to partnership implementation- Renewed partnership with St. Mary’s Univer-
 

U.S. Government Printing Office | FY 2014 Mid–Year | Strategic Plan Progress Report 3 

sity for access to their Government Information on the 

Web Subject Index. Additional Strategic Partnerships for 

increasing public access to bibliographic records- Conduct outreach efforts to interested parties — throughout 

FY14 Colorado School of Mines, University of Colorado; 

Letter of Agreement — prior to partnership implementation; Extended partnership agreement with the University of Iowa to allow for the exchange of Dublin Core 

records for the government poster collection that GPO 

will convert to MARC records. 

5. Next Generation Passport Plan – Security and Intelligent Documents has continued to partner with the 

Department of State on the Next Generation Passport 

Program. 

6. Online Ordering System – Publications and Information Sales worked to fnalize implementation of the online Database Order Tracking System (DOTS) at GPO’s 

Laurel, Maryland facility and secured its frst customer. 

7. Online Paper Store – Plant Operations has continued 

to maintain GPO’s Online Paper Store. 

8. Print On Demand (POD) – Publications and Information Sales has actively used Print on Demand and 

Just in Time Printing to reduce inventory and extend 

publication lifecycles. A POD agreement was signed with 

OnDemand Books. 

9. Treasury Account Symbol (TAS) and Business 

Event Type Code (BETC) – TAS/BETC went live in January and efforts began to train staff and update customers 

on the process. 

II. Strengthening Our Organizational 

Foundation 

A. Right Tools 

Objective 

Anticipate, plan and equip GPO to provide products and 

services to customers. 

■■ In order to provide quality service to customers, 

GPO must invest in employees and technology. GPO 

will focus on the creation of frst-rate, system-wide 

solutions that meet customer requirements and 

exceed customer expectations. GPO will improve 

processes and technologies to ensure that solutions 

are scalable, available, cost-effective, and secure. 

■■ Technology investments will be in direct relationship 

with GPO’s business goals, resulting in excellent 

customer service, strong partnerships, secure 

infrastructures, and cost-effective performance. 

Accomplishments 

1. Advanced Manufacturing 

■■ Manufacturing Workfow System: Software was 

selected and development began on a plan for 

implementation. 

■■ ZMR Press: Templates were created for the ZMR press 

and efforts began on the foor modifcation. 

■■ Bindery Equipment: New equipment was installed 

and plans were initiated for the sewer to be installed. 

2. Arrival Tracking System – GPO continued to work 

with the U.S. Senate to deploy a workstation in the Hart 

Building. 

3. Automated Procurement System – Acquisitions 

worked with Customer Services on fnalizing the acquisition documentation to solicit for the automated procurement system. In addition, Acquisitions began preparation to obtain an independent assessment of GPO’s 

requirement. 

4. Data Center Consolidation and Modernization – The 

Alternate Computing Facility (ACF) infrastructure work 

was completed and FDsys new servers were set up at the 

ACF. The headquarters data center renovation work commenced, asbestos was removed, and work began to move 

network equipment and fber to accommodate facilities 

work. The network setup site survey will be performed 

with new layout requirements. 

5. eBook Program for Libraries and Public – GPO expanded the agency’s eBook program through the Federal 

Depository Library Program by providing free public 

access to eBook titles using GPO’s Catalog of Government Publications. Users can search and browse for 

Federal titles on popular topics. The frst release included 

approximately 100 titles and GPO will continue work 

with Federal agencies to make new titles available each 

month. 

6. Enhanced Access and Content – The eBook project 

was completed and the program offcially launched during the second quarter of FY14. A Standard Operating 

Procedure for eBook processing was implemented, and 

new titles are continually added on a routine basis. 
 

4 U.S. Government Printing Office | FY 2014 Mid–Year | Strategic Plan Progress Report 

7. Federal Depository Library Program (FDLP) Website – The fdlp.gov site was fully migrated and offcially 

taken out of beta development phase. In addition, contract work needed to complete the development of the 

new Ben’s Guide site was started and completed. The site 

is scheduled for a beta release in mid-FY14. 

8. Full Deployment of XML Publication – Two Printing 

Specialists were hired, development of requirements was 

initiated, and development work began. 

9. Industry Certifcations – All GPO plant certifcations 

were kept current. GPO’s G7 professionals passed recertifcation exams in early FY14 and the G7 Master Printer 

Qualifcation has been met for 2014 [GRACoL Proof, 

Digital Offset and Sheet-fed Offset Printing.] Graphic 

Arts Industry Color Viewing Standard certifcation has 

been passed for 2014 and Library Binding Institute certifcation has been kept current. 

10. Infrastructure Management – Engineering Services 

in Plant Operations has continued efforts to meet evolving agency and customer needs. 

11. Lean Manufacturing – GPO has worked to consolidate and reduce inventory, reduce unnecessary transportation, reduce motion, reduce waiting, and make 

improvements to the Edition Section to reduce motion 

and over-processing. GPO has upgraded the mail-line to 

reduce overproduction and waiting, eliminated defects 

in Prepress Offces; renovated the PostScript and Bound 

Record sections to reduce unnecessary transportation, 

motion, inventory, and defects; moved the Supply Room 

and Storage Room to improve inventory and reduce 

defects; and made improvements to the IT Text Processing section to reduce unnecessary transportation and 

motion. 

12. Modernization of Legacy Applications – IT&S has 

developed plans to migrate the mainframe applications 

and business logic “as-is” to a more modern platform. 

Once that goal is achieved, IT&S will work with the 

business communities to determine requirements for 

updating or fxing concerns that have existed for many 

years. Once the legacy mainframe applications have 

been migrated, IT&S can focus on the customer’s needs 

and plans for each of the applications and make further 

changes to the business logic services. 

13. Performance Metrics – Plant Operations is on target 

with all performance metrics. 

14. Program Management Support – PST continues to 

provide program and project management support to 

agency internal and external initiatives and ensure that 

staff receive training on an ongoing basis to support 

needed skill sets. In FY14, PST has provided support for 

numerous key agency projects including an upgrade to 

GPO’s time and attendance system, GPO’s employee 

idea program, development of a manager self service 

module for a Human Capital system, and the modernization of several internal legacy systems. 

15. Smart Card Operations – SID has continued to 

work with agencies to meet their secure credential requirements. 

16. Strategic Planning – PST has continued to coordinate agency strategic planning and performance reporting including facilitating the release of GPO’s fve year 

strategic plan and compiling status information for 

quarterly performance reports. In addition, PST coordinates internal strategic and scenario planning efforts 

and provides recommendations regarding GPO’s strategic planning process based on government-wide best 

practices. 

17. Training for FDLP Coordinators – A plan for implementation and a schedule of webinars has been developed; and a review of Web pages for depository coordinators has also begun. 

18. Vehicle Fleet Tracking – Plant Operations has used 

the Fleet Management System to manage workfow, optimize delivery routes, and maximize reduced workforce 

to ensure delivery requirements are met daily for Federal 

customers. 

B. Maintain Fiscal Responsibility 

Objective 

Utilize a cost effective and collaborative approach in 

managing GPO’s business processes to help the agency 

achieve its strategic initiatives and ensure continued 

fnancial stability. 

Accomplishments 

1. Cost Reduction – GPO has continued to implement 

projects identifed for process improvement and operational effciency. 
 

U.S. Government Printing Office | FY 2014 Mid–Year | Strategic Plan Progress Report 5 

2. Financial Management 

■■ Annual Report - GPO submitted the FY13 Annual 

Report to Congress. The FY13 audit was completed 

with an unqualifed, or clean, opinion. 

■■ Appropriations Request - For the frst time since 

FY10, GPO’s appropriations request (for FY15) was 

approved by the House with an increase over previous 

year appropriations. 

■■ Capital Plan - Finance issued the 2014 fve-year 

capital plan in early FY14, which addresses GPO’s 

mission and strategic objectives as prioritized at 

the report date. Finance has also planned to begin 

meetings for discussion on updating the fve-year 

capital plan in mid-FY14. 

■■ Cash Flow - Finance has continued to closely monitor 

operating expenses and revenues. Cash fow has 

been reported twice a week and long term cash fow 

projections have been made on a monthly basis. 

■■ Overhead Costs - Finance has continued to closely 

monitor overhead expenses. Analysis, including 

current actuals and projections has been reported on 

a monthly basis. 

■■ Sequestration - Sequestration has not been pursued 

this fscal year. 

3. Implementation of National Academy of Public 

Administration (NAPA) Recommendations – The Offce 

of the Chief of Staff has periodically requested updates 

from GPO units regarding progress toward implementing the NAPA recommendations. 

4. Printing Performance Ratios – Plant Operations has 

continued publishing the printing performance ratios on 

a monthly basis. 

C. Environmental Stewardship 

Objective 

■■ Continue to integrate the application of 

environmental values into GPO processes and 

support environmental stewardship through effective 

implementation of “green initiatives.” 

■■ GPO is committed to working toward a more 

sustainable future and providing a safer, healthier 

environment to future generations. GPO will 

continue to introduce programs that include 

recycling, reducing energy consumption, and 

reducing GPO’s carbon footprint and will provide 

Federal customers with environmentally friendly 

printing alternatives. 

■■ GPO will remain committed to creating a sustainable 

environment that prioritizes agency actions based 

on return on investment. GPO will continue with 

initiatives regarding paper consumption, petroleum 

products utilization, energy expenditures, emissions, 

and other areas that have reduced its footprint on the 

environment. GPO is developing additional plans to 

incorporate this direction well into the future. 

Accomplishments 

1. Environmental Programs – Security Services conducted two of fve environmental compliance assessments, 

forwarded fndings for corrective actions and began 

drafting new policies and procedures covering recycling 

and asbestos to improve GPO’s compliance process with 

Federal and local environmental regulations. Security 

Services also drafted two environmental awareness articles for internal GPO communication channels. 

2. Green Initiatives – An audit was performed as part of 

an annual requirement and committee meetings were 

held. Plant Operations began preparing for the Sustainable Green Printer audit and engaged in the certifcation 

renewal process. 

D. Continuity of Operations (COOP) 

Objective 

■■ Develop appropriate plans to provide for the 

continuation of GPO’s essential functions and 

operations during a wide range of all-hazards 

emergencies. 

■■ At GPO, COOP enables continuation of essential 

functions of government printing and passport 

production operations for Congress, government 

agencies and the State Department in the event of 

a national security or isolated emergency affecting 

GPO facilities in Washington, D.C. GPO’s business 

continuity plan ensures the ability for GPO to 

publish Congressional Documents, the Congressional 

Record, the Federal Register and produce U.S. 

Passports and Smart Cards. 

Accomplishments 

1. COOP Efforts- – Offcial Journals of Government has 

drafted a mobile COOP plan, submitted to management 
 

6 U.S. Government Printing Office | FY 2014 Mid–Year | Strategic Plan Progress Report 

for review, and begun preparation for a mobile COOP 

exercise. 

2. COOP Support – Plant Operations has acquired

equipment for use in the scheduled COOP exercise, has

begun rewriting programs to update fles on the mobile

COOP laptops, and has provided support for connectivity testing with satellite trucks at the Alternate Computing Facility.

III. Offering Products and Services

A. Statutory Foundation

Objective 

The mission of the GPO is rooted in legislation codifed 

in Title 44 U.S.C. We will continue to use technology 

and best practices to ensure the most effcient and effective provision of mission-critical products and services 

for Congress, Federal agencies, and the public. 

■■ Determine and pursue eligible work not being

handled by GPO.

■■ Aggressively market GPO goods and services.

■■ Pursue changing the agency name to better refect the

work done today.

Accomplishments 

1. Agency Name – Legislation was introduced to change

GPO’s agency name to Government Publishing Offce.

2. FDsys Electronic Content Services – PST has developed documentation for prospective customers including a content submission information form and preliminary cost models. PST plans to continually revise and

update documentation based on interactions with customers. PST has continued working with GPO’s National

Account Managers to provide outreach to potential

Federal agency customers and continues to offer FDsys

capabilities to meet current customer requirements.

3. Social Media – GPO has continued outreach efforts

through various social media platforms.

4. Plant Certifcations – Plant Operations has begun efforts to acquire an additional certifcation.

B. Secure Federal Credentials

Objective 

Provide the capability to meet the secure Federal credential requirements of Federal agencies. 

GPO plays a vital role in the security programs of our 

customers and our nation. GPO produces the latestgeneration electronic passports for the Department of 

State (DOS). Proven Passport capabilities are built into 

a family of secure credential products for our agency 

customers. They acquire secure credential design, printing, manufacturing, personalization, and delivery—all 

from GPO. Work is performed in Government facilities 

by Government employees with proper clearances. Our 

portfolio of secure credentials includes Trusted Traveler 

cards for Customs and Border Protection, HSPD-12 

cards for the Department of Homeland Security, contractor IDs for the Pentagon, badges for visitors to the White 

House, and the next generation passport. 

Accomplishments 

1. Smart Card Products – SID has continued to develop

products and services to fulfll Federal agency requirements for secure credentials. This includes development

of the Border Crossing Card at the request of the State

Department.

2. Secure Credential Acquisitions – Acquisitions has

begun planning efforts to obtain raw materials more

strategically.

IV. Engaging Our Workforce

A. Employer of Choice

Objective 

Transform GPO into an employer of choice through 

proactive workforce planning that focuses on diversity 

and through fostering work life programs to meet the 

changing needs of today’s and tomorrow’s employees. 

■■ GPO’s ability to be viewed as an employer of choice

depends on the agency’s ability to develop and

attract quality employees and to motivate them to

perform at high levels. GPO will work to maintain

an environment that is fair, unbiased, and familyfriendly, that promotes and values opportunity and

inclusiveness. This includes a focus on reducing the

incidents of EEO complaints.
 

 

 

 

U.S. Government Printing Office | FY 2014 Mid–Year | Strategic Plan Progress Report 7 

■■ Attracting and keeping high-caliber employees and

cultivating a talented, diverse workforce will allow

GPO to tackle the challenges posed by an increasingly

complex, ever-changing external environment. GPO is

committed to treating all employees fairly, respecting

their diversity, and valuing their contributions.

Accomplishments 

1. Human Capital (HC)

■■ Strategic Partnerships - HC held meetings with GPO

business units to discuss their current organization

chart and proposed organization chart. The meetings

focused on creating strategies to attract and retain the

best and brightest individuals for GPO’s positions.

The workforce planning template was sent for

completion and the plans will be reviewed against

proposed organization charts. Staffng plans will be

created once the workforce plans are fnalized and

approved.

■■ Leverage Technology - Onboarding Manager- HC has

begun development of an implementation plan for

the USA Staffng Application.

■■ Manager Self Service - HC has begun the process of

testing and planning for release of this application to

business units in mid to late FY14.

■■ MRR - A kick-off meeting was held with the National

Finance Center.

■■ Scanning Processes - An application was created to

help track performance plans and ratings as they are

scanned and indexed to the National Finance Center.

■■ Performance Management Assessment Tool - HC has

begun implementation of this assessment tool which

will assist HC in determining if GPO’s appraisal

program meets regulatory, system and program

requirements.

2. Internal Training – The agency is in the process of developing its fve year training and development strategic

plan that will address current job training needs and

establish a plan to build the specialty skills needed in

the future. The frst step in this process is to conduct an

agency wide training needs assessment, which began in

mid FY14. Using the data from the training needs assessment a fve year training and development strategic plan

and goals will be developed. The last step is to develop

performance measures to track progress and success.

This initiative is scheduled to be completed in late FY14.

3. Knowledge Database – Additional tabs have been

added to the knowledge database to enhance user satisfaction and new information continues to be ingested.

Content is being analyzed to improve organization and

ease of fnding information.

4. Model EEO Program

■■ EEO developed the Public Printer’s annual EEO

policy statement to communicate to the workforce

her personal commitment to the principles of EEO.

This policy aligns with the strategic goal of achieving

and maintaining a Model EEO Program.

■■ EEO developed and initiated the delivery of the ABCs

of EEO to provide employees with fundamental

knowledge of EEO and to reinforce that all employees

have a responsibility to ensure that GPO maintains

a discrimination and harassment free workplace

and fosters a culture that welcomes diversity and

inclusion.

■■ EEO encouraged the use of mediation as an

alternative to the traditional EEO counseling process

to resolve employee concerns at the lowest possible

level.

■■ EEO sponsored programs for national special

emphasis observances proclaimed by the President.

We have reached out to involve the community in

these cultural programs, particularly the elementary

school with whom we have partnered. Where

appropriate, photos, videos and highlights were put

on social media to share with employees and the

public.

■■ EEO prepared quarterly reports on the bases and

issues raised in complaints to assist in identifying and

addressing any trends, patterns, and practices that

may exist.

■■ EEO prepared and submitted to the EEOC in a timely

manner, the annual statistical report on complaints of

discrimination.

■■ EEO ensured the effective implementation of

reasonable accommodation procedures.

■■ A Memorandum of Understanding was executed to

allow for the tracking of applicant fow data to permit

analyses of recruitment efforts and the examination

of potential barriers to equality of opportunity.
U.S. GOVERNMENT PRINTING OFFICE 

732 North Capitol Street, NW, Washington, DC 20401-0001

www.gpo.gov | www.fdsys.gov