7 

SIN 481211O 

Air Charter Services - Owner 

DEFINITIONS: 2 - 7 

DESCRIPTION OF WORK: 

SECTION A - REGULATORY, POLICY REQUIREMENTS, VARIOUS SAFETY STANDARDS 

AND PERFORMANCE MEASURES 7 - 10 

SECTION B - CHARTER OPERATOR REQUIREMENTS (Parts 121 and 135) 10 - 17 

SECTION C - CONTRACT TERMS AND CONDITIONS 17 - 18 

SECTION D - REQUIREMENTS FOR SUBMITTING A PROPOSAL UNDER THE GSA 

SCHEDULES PROGRAM 18 - 19 

SECTION E - PRICING FORMAT 19 - 20 

SECTION F - ORDER-LEVEL MATERIALS (OLM) 20 - 21 

SECTION G - ADDITIONAL AUDIT STANDARDS 21 - 24 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Department of Defense (DoD) use of commercial charter air service is restricted per 

Defense Transportation Regulation (DTR), 4500.9-R-Part I, Passenger Movement, Chapter 

103. DoD's USTRANSCOM currently provides air charter services for all full-plane charter 

DoD missions exclusively and DoD personnel are directed to use these services as 

instructed by Chapter 3 of DTR 4500.9-R-Part I. DoD customers needing domestic air 

charter services must contact USTRANSCOM's Acquisition Directorate, National 

Transportation Division (TCAQ-R). 

Air Charter Services Owners shall provide passenger air charter service and related 

passenger services to assist the Government in meeting its travel needs for various types 

of domestic and international travel. Services under this schedule are limited exclusively 

to Civil-Use operations - not Military. 

NOTE TO FEDERAL AGENCIES SEEKING PASSENGER AIR CHARTER SERVICES 

THROUGH THIS SCHEDULE: 

Any passenger services obtained under this schedule must be recognized as travel on 

Government aircraft. Therefore, agencies seeking to hire or charter aircraft through this

schedule to carry Federal and/or non-Federal travelers may do so only in accordance with 

the requirements contained in 41 CFR 102-33.215, 41 CFR 102-33.220, and the Federal 

Travel Regulation (41 CFR 301-70.900- 910). 

DEFINITIONS: 

14 CFR Part 119: Title 14 of the Code of Federal Regulations Part 119, issued by the Federal 

Aviation Administration (FAA), prescribes the certification requirements an operator must meet 

in order to obtain and hold a certificate authorizing operations under Parts 121 or 135 and 

operation specifications for each kind of operation to be conducted in each class and size of 

aircraft. 

14 CFR Part 121: Title 14 of the Code of Federal Regulations Part 121, issued by the Federal 

Aviation Administration (FAA), prescribes operating requirements governing the domestic, flag, 

and supplemental operations of each person who holds or is required to hold an Air Carrier 

certificate or operating certificate under Federal Aviation Regulations Part 119. 

14 CFR Part 135: Title 14 of the Code of Federal Regulations Part 135, issued by the Federal 

Aviation Administration (FAA), prescribes rules governing commuter and on-demand operations 

of each person who holds or is required to hold an Air Carrier Certificate or Operating Certificate 

under FAA Part 119. 

14 CFR 135.25: Aircraft requirements to include fixed wing and helicopter. 

(a) Except as provided in paragraph (d) of this section, no certificate holder may operate an 

aircraft under this part unless that aircraft— 

(1) Is registered as a civil aircraft of the United States and carries an appropriate and current 

airworthiness certificate issued under this chapter; and 

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(2) Is in an airworthy condition and meets the applicable airworthiness requirements of this 

chapter, including those relating to identification and equipment. 

Ad Hoc charter: Ad Hoc charter may be viewed as an extension limb of the on-demand charter. 

This situation usually arises when a client is on an on-demand trip and needs to fly additional 

segments that did not exist in the original on-demand agreement at the point of trip origin. For 

example, a trip that was originally planned as a Washington D.C. to Boston roundtrip now 

requires additional segments such as a Chicago round trip. 

Ancillary Supplies and Services SIN: This SIN includes supplies and services not within the 

scope of any other SIN on the Schedule Items that can be defined and priced upfront at the FSScontract level and not required for the primary purpose of the order, but an integral part of the 

solution This SIN is identified as “ANCILLARY.” 

Block Charter: Refers to a situation where a client pre-purchases a set amount of hours (e.g. 

25, 50, or 100 hours) from an operator. Based on the actual flight time that a client uses, the 

appropriate time is deducted from the pre-purchased amount. Additional restrictions, rules, 

and regulations will vary greatly based on the specific contract and terms and conditions 

accompanying the situation as defined by Government Agency Task Order requirements. 

Charter Operator: A company or individual that holds either a Part 121 or 135 aircraft charter 

certificates and provides charter services to retail and wholesale customers. Contracts under 

this schedule are limited to operators holding either a Part 121 or 135 certificate. 

Civil Aviation Authority (CAA): Is the name for the national body governing civil aviation in 

a number of countries. In the United States of America, the CAA is the Federal Aviation 

Administration (FAA). 

Code of Federal Regulations (CFR): Is the codification of the general and permanent rules 

and regulations (sometimes called administrative law) published in the Federal Register by the 

executive departments and agencies of the Federal Government of the United States. The CFR 

is published by the Office of the Federal Register, an agency of the National Archives and 

Records Administration. 

Federal Acquisition Regulations (FAR): Is established for the codification and publication of 

uniform policies and procedures for acquisition by all executive agencies. The Federal Acquisition 

Regulations System consists of the Federal Acquisition Regulation (FAR), which is the primary 

document, and agency acquisition regulations that implement or supplement the FAR. 

Federal Aviation Regulations (FARs): are rules prescribed by the Federal Aviation 

Administration (FAA) governing all aviation activities in the United States. The FARs is part of 

Title 14 of the Code of Federal Regulations (CFR). A wide variety of activities are regulated, 

such as airplane design, typical airline flights, pilot training activities, hot-air ballooning and even 

model rocket launches. The rules are designed to promote safe aviation, protecting pilots, 

passengers and the general public from unnecessary risk. They are also intended to protect the 

national security of the United States, especially in light of the September 11, 2001 attacks. 

Federal Travel Regulation: Title 41 of the Code of Federal Regulations Parts 300-304, issued 

by the General Services Administration, implements statutory requirements and Executive 

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Branch policies for travel by Federal civilian employees and others authorized to travel at 

Government expense. 

Government Aircraft: Any aircraft owned, leased, chartered or rented and operated by an 

Executive Agency. An aircraft that is operated for the exclusive use of an executive agency 

and is a— 

(a) Federal aircraft, which an executive agency owns (i.e., holds title to) or borrows for any 

length of time under a bailment or equivalent loan agreement. See 41 CFR 102-33.20 for 

definition of all terms related to Federal aircraft, or (b) Commercial aircraft hired as 

commercial aviation services (CAS), which an executive agency— 

(1) Leases or 

(2) Lease-purchases with the intent to take title or 

(3) Charters, rents, or 

(4) Hires as part of a full-service contract or inter-service support agreement (ISSA). 

Landing Fees: A charge paid by an aircraft to an airport company for landing at a particular 

airport. Landing fees can vary greatly between airports, with congested airports, ones where 

most of the landing slots are held by airlines being able to charge premium prices because of 

supply and demand, while less congested airports charge less because the demand is not as 

high. The money generated by landing fees is used to pay for the maintenance or expansion of 

the airport's buildings, runways, aprons, and taxiways. 

Non-scheduled Operation: Any common carriage passenger-carrying operation for 

compensation or hire, using aircraft designed for at least 31 passenger seats, conducted by an 

air carrier for which the departure time, departure location, and arrival location are specifically 

negotiated with the customer or the customer's representative. This includes any passengercarrying supplemental operation conducted under 14 CFR Part 121 and any passengercarrying public charter operation conducted under 14 CFR Part 380. 

Office of Management and Budget (OMB) Circular A-126, Improving the Management and 

Use of Government Aircraft: Is intended to minimize cost and improve the management and 

use of Government aviation resources. It prescribes policies to be followed by Executive 

Agencies in acquiring, managing, using, accounting for the costs of, and disposing of aircraft. It 

restricts the operation of Government aircraft to defined official purposes; restricts travel on such 

aircraft; requires special review of such travel on Government aircraft by senior officials or nonFederal travelers; and codifies policies for reimbursement for the use of Government aircraft. 

Requires each agency's aircraft programs comply with the internal control requirements of OMB 

Circular No. A-123 and that the internal controls are included in the agency's Management 

Control Plan. 

On-Demand Charter: Occurs when a client’s need for utilizing air services surfaces. For 

example, a client may go directly to the airport or make arrangements by phone to make 

arrangements for a specific trip. Usually, an on-demand charter is a one-time trip with a high 

probability that the trip will not be repeated with high frequency. If the trip occurs in a set pattern 

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of high frequency, the client is better advised to engage in a block charter arrangement. For 

example, a client may make arrangements when there is a sudden need to fly from Washington 

D.C. to Boston. (One way or round trip). 

On-Demand Charter is NOT CARGO Operations. MAS SIN 481211O Air Charter Services is 

passenger transportation services. GSA does not have the Aviation articles, compliance 

authority nor expertise with CARGO services. 

Operational Control: A direct air carrier or commercial operator (certificate holder) certificated 

by the Federal Aviation Administration (FAA) includes any person or entity that provides or offers 

to provide transportation by air and who maintains control over the operational functions 

performed in providing that transportation. To legally act as a direct air carrier, a person or entity 

must hold an FAA Title 14 of the Code of Federal Regulations (14 CFR) Part 119 certificate and 

comply with applicable regulations. Throughout this section, the terms “air carrier,” “certificate 

holder,” or “operator” will mean the holder of either an Air Carrier Certificate or Operating 

Certificate issued with operation specifications (OpsSpecs), authorizing operations under Part 

135, including those authorized operations under both Parts 121 and 135. 

Ordering Contracting Officer (OCO): The ordering activity’s Contracting Officer who is placing 

the order. The ceiling amount is set by the OCO when the order is awarded. It shall not exceed 

33.33% of the total cost of the order (see OLM SIN for further details). 

Point of Sale: A traditional charter format where each trip is bid separately. This includes ondemand and ad-hoc services. There are no guarantees on pricing or availability until the charter 

is booked. The offeror may charge explicitly for all aspects of the flight (including non-occupied 

flights to position the plane). 

Rotorcraft/Helicopters - aircraft that use rotor-blades to generate lift and vertical takeoff and 

landing. CFR PART 135 Certificate will be required to offer rotorcraft/helicopters under SIN 

481211O. If a company has a 135 Certificate for their fixed wing/jet fleet - the company will also 

need to provide proof that their Helicopter fleet is included under the same fixed wing 135 

Certificate. If an Offeror only owns helicopters, the company will need to provide a stand-alone 

135 Certificate for their Helicopter(s) as they pertain to 14 CFR 135.25. Rotorcraft operations 

include Passenger and/or Medical Transportation as required. The contractor will provide a 

phone number or Certificate Application (check boxes) that shows both airplane/jets and 

rotorcraft (PART 135/Listing D-085) are under the same SMS Certificate (ARG/US, Wyvern, ISBAO). 

If the Offeror is an Owner/Broker - the requirements to provide all the certifications mentioned 

just above are required. 

Safety Program (Safety Management Systems (SMS) - Clear evidence of up-to-date written 

policies that aircraft operator practices, policies, procedures, and goals are present to enhance 

the regulatory minimum operations and maintenance standards that have been established by 

the FAA. The US Department of Defense (DoD), as a customer of air transportation and 

operational support services, expects air carriers to employ programs and business practices 

that not only ensure good service but also enhance the safety, operational, and maintenance 

standards established by applicable Civil Aviation Authority (CAA) regulations. Accordingly, and 

as required by the 14 CFR 861.1 (a) and (b), the DoD has established a set of quality and safety 

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criteria and requirements that reflect the programs and practices DoD seeks from air carriers. Air 

carriers must meet and maintain these requirements in order to be eligible for DoD business 

under this solicitation. Each carrier audits itself to detect unsafe practices, and findings are 

revealed to management, including safety problems. Management is supportive and takes 

prompt action to resolve unsafe conditions. 

SMS Inspection Certifications 

- Wyvern Wingman Pro 

- Fully effective Safety Management System Plan 

- ARG/US Platinum 

- Emergency Operating Plan & Functioning Safety Management System 

- IS-BAO Stage III inspection/certification(s) 

Note: DOD CARB is not an Acceptable or Equivalent SMS requirement under SIN 481211O. 

Please see 41 CFR PART 102-33.180 (Executive Agencies). 

Trip: All flights to be operated for the Government under this contract. 

REQUIREMENTS FOR OPERATORS: 

It is required that the operator has the assets (aircraft) to ensure that if the primary aircraft 

becomes inoperable due to a mechanical problem or other issue that they have the assets, with 

the same capabilities, readily available to complete the mission in the time frame agreed to in the 

SOW. 

Operators are expected to assist Federal Agencies seeking passenger charter services under 

this schedule to facilitate Federal Agency compliance with the necessary documentation and 

reporting requirements contained 41 CFR 102-33.215, 41 CFR 102-33.220, and the Federal 

Travel Regulation (41 CFR 301-70.900-910). 

41 CFR 102-33.215 addresses an agencies entitlement to use Government aircraft to carry 

passengers; 41 CFR 102-33.220 outlines the responsibilities of an agency's aviation program 

in justifying the use of a Government aircraft to transport passengers; and 41 CFR 301-

70.900-910 outlines policies and procedures for agencies that own or hire Government 

aircraft for travel. 

WEBLINK: https://www.ecfr.gov/current/title-41/subtitle-F/chapter-301/subchapter-D/part-301-70 

Regulatory Issues Focal Areas (implemented by FAA) – operator must be in compliance 

and include with the following: 

14 CFR Part 135 – Operating Requirements: Commuter and On Demand Operations 

14 CFR Part 121 – Operating Requirements: Domestic, Flag, and Supplemental Operations 

14 CFR Part 135 - Subpart L, Helicopter Air Ambulance Equipment, Operations and Training 

Requirements 

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14 CFR Part 135 - Helicopters: Appendix C and F. 

FARs Part 43 – Maintenance, Preventive Maintenance, Rebuilding & Alteration 

FARs Part 67- Medical Standards and Certification 

FARs Part 91- General Operating and Flight Rules 

FARs Part 119 (as applicable) – Certification: Air Carriers & Commercial Operators Operations 

Specifications A008 requirements 

DESCRIPTION OF WORK 

DESCRIPTION OF WORK - The Contractor shall provide air charter passenger transportation 

service and related ancillary services to assist the Government in meeting its travel transportation 

needs for various types of domestic and international travel destinations. Services under this 

schedule are limited exclusively to Civil-Use operations. Prior to placement or acceptance of 

orders, all agency protocol and oversight statutes must be met including going through the 

agency’s Aircraft Office and/or Senior Aviation Management (as established under OMB Circular 

A-126). 

On-Demand Charter is NOT CARGO Operations. GSA SIN 481211O Air Charter Services is 

passenger transportation services. GSA does not have the Aviation articles, compliance 

authority nor expertise with CARGO services. 

SCOPE & COMPLEXITY This solicitation applies to non-scheduled operations 

of air transportation conducted under: 

(a) 14 CFR Part 121 (“Supplemental Operations”) https://drs.faa.gov 

(b) 14 CFR Part 135 (“Commuter and On-Demand Operations”) https://drs.faa.gov 

SECTION A - REGULATORY, POLICY REQUIREMENTS, VARIOUS SAFETY 

STANDARDS AND PERFORMANCE MEASURES 

In order to receive an initial GSA schedule award, the carrier is required to demonstrate 

compliance with the necessary regulatory, legal, policy requirements, various safety standards 

and performance measures as outlined below: 

- Required to be IOSA (IATA Operational Safety Audit Program) registered. This applies 

to 121 operators only. Operators must provide proof of certificate and must be placed 

on the IATA registry website. 

NOTE Exception: In lieu of an applicant (offeror) meeting the requirements of (above) of 

this section, a full review of the offer may occur if the carrier has passed a safety audit 

conducted by an accredited FARs Part 121/135 audit services provider 

(Wyvern/ARG/US) within the last twelve (12) months. 

- Part 121 Operators must be in compliance with applicable regulations as outlined in 

Federal Aviation Regulations Part 121: Operating Requirements: Domestic, Flag, and 

Supplemental Operations. 

- Part 135 Operators must be in compliance with applicable regulations as outlined in 

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Federal Aviation Regulations Part 135: Operating Requirements: Commuter & OnDemand Operations & Rules Governing Persons on Board Such Aircraft. 

Note – Strict adherence as outlined in Part 135 Section 263 – Flight Time Limitations 

and Rest Requirements is mandatory. 

Note – Strict adherence as outlined in Part 135 Section 265 – Flight Time Limitations 

and Rest Requirements is mandatory. 

Note - Strict adherence as outlined in Part 135 Section 271 - Helicopter hospital 

emergency evacuation services (HEMES) 

- FAA Approval (Req. Section B1) - All Operators must have FAA Approval. 

- Safety Requirements for U.S. Commercial Air Carriers (Req. Section B2) 

- Required Insurance and Liability Coverage (Req. Section B3) 

- Safety requirements (Req. Section B4) - provided in this SOW and may be specified by 

the ordering Agency. 

- Audit Standards (Req. Section B5) - Carrier must demonstrate compliance with Audit 

Standards outlined in this solicitation. 

- Upfront Performance Measures (Req. Section B6) - identifies performance measures 

that carriers need to provide to win and maintain a GSA schedule Award 

- Ongoing Performance Measures (Req. Section B7) - identifies performance measures 

that carriers need to provide to win and maintain a GSA schedule Award 

- Required Performance Measurements and Standards (Req. Section B8) - Historic 

Performance 

DoD Temporary NonUse Status or Suspension 

If at any time during the term of the contract, a carrier is placed in temporary nonuse status or 

suspension by the DoD in accordance with 32 C.F.R. Part 861, the Government may, with no 

cost or liability to the Government or any department, agency, entity, or official therein, 

discontinue use of services under the contract for the duration of the period of temporary 

nonuse/suspension. 

Safety Standards: An operator under DoD approval shall at all times be in compliance with 

all requirements (“Air Carrier Quality and Safety”) as outlined in the following provisions: 

(i) 32 CFR 861 Title 32: National Defense, Chapter VII: Department of the Air Force 

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Subpart 861: Department of Defense Commercial Air Transportation Quality and Safety 

Review Program 

(ii) DoD Directives 4500.3 Department of Defense (DoD) Commercial Air Transportation 

Quality and Safety Review Program. (i) 10 USC 2640 Charter Air Transportation of 

Members of the Armed Forces 

FLY AMERICA ACT REQUIREMENTS 

The Contractor shall: 

(a) Ensure that travel is made in accordance with the Fly America Act. This Act requires Federal 

travelers to use a U.S. flag air carrier service for all air travel funded by the Government except 

when: 

(i) Use of a foreign air carrier is determined to be a matter of necessity in 

accordance with Sec. 301-10.138 of the Federal Travel Regulation; or 

(ii) The transportation is provided under a bilateral or multilateral air 

transportation agreement to which the United States Government and the 

government of a foreign country are parties, and which the Department of 

Transportation has determined meets the requirements of the Fly America Act; 

or 

(iii) The traveler is an officer or employee of the Department of State, or 

USAID, and travel is paid with funds appropriated to one of these agencies, 

and travel is between two places outside the United States; or 

(iv) No U.S. flag air carrier provides service on a particular leg of the route, in 

which case foreign air carrier service may be used, but only to or from the 

nearest interchange point on a usually traveled route to connect with U.S. flag 

air carrier service; or (v) A U.S. flag air carrier involuntarily reroutes travel on a 

foreign air carrier; or 

(vi) Service on a foreign air carrier would be three hours or less, and use of the 

U.S. flag air carrier would at least double the en route travel time; or 

(vii) The costs of transportation are reimbursed in full by a third party, such as 

a foreign government, international agency, or other organization. 

(viii) Travel occurs between the US and another country: 

(1) If a U.S. flag air carrier offers nonstop or direct service (no aircraft change) 

from the origin to destination, a U.S. flag air carrier service must be used unless 

such use would extend the travel time, including delay at origin, by 24 hours or 

more 

(2) If a U.S. flag air carrier does not offer nonstop or direct service (no aircraft 

change) between the origin and destination, a U.S. flag air carrier must be used 

on every portion of the route where it provides service unless, when compared to 

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using a foreign air carrier, such use would: 

a. Increase the number of aircraft changes that the traveler must make 

outside of the U.S. by 2 or more; or 

b. Extend the travel time by at least 6 hours or more; or 

c. Require a connecting time of 4 hours or more at an overseas 

interchange point. 

(ix) Travel occurs between the US and another country: 

For travel solely outside the US, the traveler must always use a U.S. flag carrier for 

such travel, unless, when compared to using a foreign air carrier, such use would: 

a. Increase the number of aircraft changes you must make en route by 2 or 

more; or 

b. Extend your travel time by 6 hours or more; or 

c. Require a connecting time of 4 hours or more at an overseas interchange 

point 

SECTION B - CHARTER OPERATOR REQUIREMENTS (Parts 121 and 135) 

(B1) FAA Approval - All Operators must have FAA Approval. 

- Most current documentation/certificate is required. 

(B2) Safety Requirements for U.S. Commercial Air Carriers 

Air Carrier Quality and Safety - required 

- Prior to award, air carrier quality and safety will be demonstrated by one of the following 

methods: 

(i) In accordance with the provisions of 32 CFR 861, Department of Defense 

Commercial Air Carrier Quality and Safety Review Program, DoD approval 

(applicable for DOD contracts only) has been obtained for the operator proposed 

for service 

(ii) The 135 operator has a current, successful Wyvern Wingman Pro, ARG/US 

Platinum, IS-BAO Stage III inspection/certification(s) or approved equivalent. 

- DOD CARB is not an Acceptable or Equivalent SMS requirement under SIN 481211O. 

Please see 41 CFR PART 102-33.180 (Executive Agencies). 

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DoD Temporary NonUse Status or Suspension 

- Pertaining to above, if at any time during the term of the contract, a carrier is placed in 

temporary nonuse status or suspension by the DoD in accordance with 32 C.F.R. Part 

861, the Government may, with no cost or liability to the Government or any department, 

agency, entity, or official therein, discontinue use of services under the contract for the 

duration of the period of temporary nonuse/suspension. 

- Safety Standards: An operator under DoD approval shall at all times be in compliance 

with all requirements (“Air Carrier Quality and Safety”) as outlined in the following 

provisions: (i) 32 CFR 861 Title 32: National Defense, Chapter VII: Department of the Air 

Force Subpart 861: Department of Defense Commercial Air Transportation Quality and 

Safety Review Program. 

- DoD Directives 4500.3 Department of Defense (DoD) Commercial Air Transportation 

Quality and Safety Review Program. (i) 10 USC 2640 Charter Air Transportation of 

Members of the Armed Forces. 

(B3) Required Insurance and Liability Coverage 

Prior to performance of any services hereunder, the Contractor shall procure and 

maintain during the entire period of performance under this contract the following 

insurance. 

- Liability Insurance. The Operator shall maintain, or cause to be maintained at its sole 

expense, bodily injury and property damage liability insurance. 

- Hull Insurance. The operator shall maintain, or cause to be maintained at its sole 

expense, all risks aircraft hull insurance in an amount equal to the value of the 

aircraft. Such policy shall designate the Operator and any first lien mortgage holder 

as loss payees as their interests may appear. 

- Insurance Certificates. Brokers shall ensure that operator provides GSA with a 

Certificate of Insurance evidencing the insurance coverage required upon execution 

hereof and immediately upon GSA’s or ordering agency’s request at any time 

thereafter. 

- Workers Compensation. Operators shall maintain workers compensation 

insurance providing applicable statutory benefits for all employees performing 

services pursuant to this Agreement. The cost of such workers compensation 

insurance premiums is the Operator’s responsibility. 

- Conditions of Insurance. Each such policy shall insure Operator’s contractual 

liability to GSA contained in this Agreement. The geographic limits, if any, contained 

in each and every such policy of insurance shall include at the minimum all 

territories over which the Operator will operate the Aircraft for which the insurance is 

placed. The insurer for Operator shall endeavor to give GSA 30 days advance notice 

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of cancellation. 

(B4) Safety requirements - provided in this SOW and may be specified by the ordering 

Agency. 

Air Carrier Quality and Safety: 

- Prior to award, air carrier quality and safety will be demonstrated by one of the following 

methods: (i) In accordance with the provisions of 32 CFR 861, Department of Defense 

Commercial Air Carrier Quality and Safety Review Program, DoD approval (applicable 

for DOD contracts only) has been obtained for the operator proposed for service - OR -

(ii) The 135 operator has current, successful Wyvern Wingman Pro, ARG/US Platinum 

or IS-BAO Stage III inspection/certification(s) 

- DOD CARB is not an Acceptable or Equivalent SMS requirement under SIN 481211O 

- CFR PART 135 Certificate will be required to offer rotorcraft/helicopters under SIN 

481211O. If a company has a 135 Certificate for their fixed wing/jet fleet - the company 

will also need to provide proof that their Helicopter fleet is included under the same fixed 

wing 135 Certificate. If an Offeror only owns helicopters, the company will need to provide 

a stand-alone 135 Certificate for their Helicopter(s) as they pertain to 14 CFR 135.25. 

(B5) Audit Standards - Carrier must demonstrate compliance with Audit Standards 

outlined in this solicitation. 

- Audit Standard Requirements: The prospective carrier (applicant) must meet the 

minimum criteria as outlined below. The applicant must submit an audit certificate or 

certificate number as proof of compliance. 

- Operations Ratings Management: 

- Compliance with all policies, procedures and goals outlined by FAA/CAA (Civil 

Aviation Authority) in Federal Aviation Regulations (FARs) Part 135. A 

cooperative response to FAA/CAA inspections. 

- Compliance with all policies, procedures and goals outlined by critiques, or 

comments should be demonstrated. Cooperative response indicates a 

reasonable effort on the part of the operator to meet but generally exceed 

minimum requirements set forth in the FARs. 

- Support infrastructure should be provided at the operator’s primary facility and 

enroute stations, including facilities, equipment, parts, and qualified personnel. 

- Personnel with prior aviation related management experience must fill key 

management positions. 

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- A documented internal quality audit program or other method capable of 

identifying in-house deficiencies, measuring company’s compliance with their 

stated policies and standards, and audit results should be analyzed in order to 

determine the cause, not just the symptom, of any deficiency. 

(B6) Upfront Performance Measures - identifies performance measures that carriers need to 

provide to win and maintain a GSA Schedule Award. An operator that wishes to apply for an 

initial GSA schedule award is expected to be fully aware and compliant with the reporting 

requirements outlined in this section of the solicitation. 

- Aircraft accident history (7-year safety history) - accident, incidents and violations must 

be reported 

- Safety ratings from third-party auditors 

- Operational control of aircraft and aircraft insurance levels 

- Fleet data (age of aircraft, location) 

- Pilot roster (covers pilot certifications and experience levels such as type 

ratings) 

- Referrals of clients served to determine customer satisfaction levels Copy of 135 

or 121 operating certificates (demonstrates how long an operator has been in 

operation) 

The Government reserves the right to amend this list at any time. Failure to demonstrate 

compliance and/or intentionally submitting partial and/or false information with respect to the 

reporting requirements outlined in this section (B6 & B7) of this solicitation may result in either 

(A) rejection of a prospective operator’s initial application or (B) termination of schedule award if 

the violation occurs after a GSA contract has been awarded. 

(B7) Ongoing Performance Measures - identifies performance measures that carriers need to 

provide after a GSA Schedule Award. 

An operator will be expected to furnish ongoing data at the request of the GSA. These reporting 

requirements are in addition to the general reporting requirements for all contract award bidders 

and holders. All GSA reporting is at no additional cost to the Government. The Contractor must 

delete all Personal Identifiable Information from all GSA reports. 

The Government reserves the right to amend this list at any time. Failure to demonstrate 

compliance and/or intentionally submitting partial and/or false information with respect to the 

reporting requirements outlined in this section (B7) of this solicitation may result in either (A) 

rejection of a prospective operator’s initial application or (B) termination of schedule award if the 

violation occurs after a GSA contract has been awarded. 

Provide in-depth safety reports on your charter operation (monthly and/or quarterly basis). 

Provide pilot experience and historical safety ratings (quarterly basis). The following (*) 

information is to be provided (left to right) in an excel spreadsheet. If there are multiple ordering 

agencies orders, then itemize row by row. Please email Excel responses to 

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transportation.programs@gsa.gov and onthego@gsa.gov 

- Contract Number* 

- Requesting Agency/Organization* 

- Requesting POC (Name, Address, Email, Phone Number)* 

- Task Order Number* 

- Task Order Total* 

- Number Of Flights Requested* 

- Total Passengers* 

- Contractor POC & Company Name* 

- SIN Number* 

- Assigned Aircraft Type* 

- Flight Departure (City/State) & Time* 

- Flight Arrival (City/State) & Time* 

- Total Number of Hours* 

- Total Ancillary Fee(s)* 

- Total Fees Charged To Agency/Organization* 

- Amount Subject To IFF* 

- IFF Amount Due* 

- Date IFF Paid* 

* Accidents, incidents, and/or violations (must be reported upon occurrence) 

Number of transactions by dollar value of those transactions by each task order/ordering agency 

The contractor shall submit reports as identified herein: 

A. Frequency. Reports are due quarterly in accordance with the following schedule: 

Report Period Due Date 

January 1 and March 31 April 25 

April 1 and June 30 July 25 

July 1 and September 30 October 25 

October 1 and December 31 September 25 

B. Submission Instructions 

- The information shall be provided in an electronic commercial format readable in 

Microsoft Excel. 

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The report shall be: 

1. Uploaded into the Sales Reporting Portal (SRP) https://srp.fas.gsa.gov/ as an attachment to 

the contractor’s quarterly IFF and sales reporting AND 

2. Email to transportation.programs@gsa.gov and onthego@gsa.gov using Subject Line: 

Quarterly Sales Report by Agency 

All GSA reporting is at no additional cost to the Government. 

In addition, all contractors will need to provide GSA with task order information for each ordering 

agency. The Contractor shall develop and maintain a current database of agencies/organizations 

serviced under this contract. The database shall include, the agency/organization task order 

number, est. dollar volume of the task order, the agency/organization name; the 

agency/organization point of complete electronic copy of the task order and its technical and

price proposal and all subsequent modifications thereto, to the GSA Contracting Officer 

or his representative within five (5) business days after execution. Copies should be 

emailed to 1) onthego@gsa.gov and 2) transportation.programs@gsa.gov 

Agency reports: The Contractor shall provide Government agencies with standard commercial 

and custom reports as requested. It is expected that these reports will include at a minimum, the 

company name, the requesting agency, number of flights, Total amount of fees charged to 

agency, Type of aircraft assigned, Number of aircrafts assigned, Total number of passengers on 

all flights. Reports should be available on a monthly, quarterly, and yearly basis, and have the 

ability to roll up data at an aggregate level for the agency contact; and the address; telephone 

numbers and e-mail address for the point of contact. Within five (5) business days of a request 

from GSA, the Contractor shall provide a current report of the agency/organization program data. 

The Contractor shall provide a copy of all Task Orders when awarded and any subsequent 

modifications or Option Renewals to GSA. After receipt of an awarded task order, the Contractor 

shall provide one. 

GSA reports: 

(a) By Agency. The Contractor shall provide quarterly reports based on the Government’s 

fiscal year (October 1 through September 30) that detail each ordering agency’s 

aircraft rental expenditures for the given report period. 

(b) Across Government: The Contractor shall provide quarterly reports that detail the overall 

cumulative Government aircraft expenditures. 

Failure to Submit Reports. The failure to submit the shipment report in two (2) consecutive 

quarters and or three (3) of four (4) quarters may result in negative evaluation when considering 

performance rating for renewing options and may result in termination of the contract. Contractors 

with contracts on file for this SIN are required to submit a report even if no services were 

provided during the quarter. 

These reports are IN ADDITION to the reporting requirements set forth in 552.238-80, Industrial 

Funding Fee and Sales Reporting. 

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(B8) Required Performance Measurements and Standards - Historic Performance 

In addition to the reporting requirements specified above the GSA may impose additional 

performance measures. Historical performance measures may serve as one criterion to 

determine if the operator is given an initial GSA schedule award. An operator that wishes to apply 

for an initial GSA schedule award is expected to be fully aware and compliant with the 

performance measurements outlined in this section of this solicitation. 

The GSA reserves the right to immediately terminate a schedule award, which has already 

been granted should an operator fail to demonstrate compliance with the on-going performance 

measurements and standards and/or intentionally furnishes partial or false information. 

Furthermore, the GSA may amend this list at any time, at which time it will notify all award holders 

of any new requirements. An operator that has been awarded a schedule contract under this 

solicitation will be expected to comply with all performance measurements and standards for the 

entire length of the award period. 

The performance measurements and standards include: 

Historical Performance 

- Measurements: FAA Sanctions (past 5 years) 

- Accidents (past 5 years) 

- Incidents (past 5 years) 

- Vehicle Violation (past 5 years) 

- Charter Operator PT 135 Certificate** (see below) 

- Certificate Number 

- Certificate Type 

- Certificate Issue Date 

Each operator must hold a Part 135 or Part 121 certificate, and each aircraft must have an 

airworthiness certificate (Federal Aviation Regulation, Part 119.5: Certification – Air Carriers & 

Commercial Operators). 

Historical and On-going Performance Measures 

- Status (up front and confirmed annually) 

- Home Base 

- Employment (confirm employment status of crewmembers: active payroll, on disability, 

or furlough) 

- Pilot Status (pilot currency and criminal offenses) 

On-Going Performance Measures 

The Contractor is required to provide to each of its ordering agencies the following 

information prior to performing each trip: 

Minimum Crew: (minimum number of crewmembers for operation of aircraft) Pilot In 

Command’s (PIC’s) Total Time (hours) 

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- PIC’s Time as PIC 

- PIC’s Time in Type as PIC 

- Second In Command’s (SIC’s) Total Time 

- SIC’s Time as PIC 

Please see Part 135.243 for PIC Minimum Standards (FAA) 

Please see Part 135.245 for SIC Minimum Standards (FAA) 

Please see Part 121.436/438/439 for PIC Minimum Standards (FAA) 

Other Factors: SIN 481211O, Air Charter Services - Brokers 

FARs 135.293 – Initial and recurrent pilot testing requirements (sub-paragraphs a1, a2-3, b) 

FARs 135.297 – Pilot in command: Instrument proficiency check requirements 

SECTION C - CONTRACT TERMS AND CONDITIONS 

Standard Air Charter Agreement: 

CHARTER SERVICE: The contractor will operate the flights in accordance with, and subject to, 

the terms and conditions negotiated herein. The flights will be operated by the contractor to 

transport persons in accordance with the provisions of FARs Parts 121 or 135. The contractor’s 

pilots, who shall be in command of the aircraft at all times, shall be entitled to make all decisions 

regarding the boarding (or refusal to board) any passengers and the acceptance or rejection of 

any baggage on any flight. 

52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS (OCT2018) 

(DEVIATION FEB 2007) 

(l) Termination for the ordering activity’s convenience. 

The ordering activity reserves the right to terminate this contract, or any part hereof, for its sole 

convenience. In the event of such termination, the Contractor shall immediately stop all work 

hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease 

work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the 

contract price reflecting the percentage of the work performed prior to the notice of termination, 

plus reasonable charges the Contractor can demonstrate to the satisfaction of the ordering 

activity using its standard record keeping system, have resulted from the termination. The 

Contractor shall not be required to comply with the cost accounting standards or contract cost 

principles for this purpose. This paragraph does not give the ordering activity any right to audit 

the Contractor's records. The Contractor shall not be paid for any work performed or costs 

incurred which reasonably could have been avoided. 

TRAVEL DOCUMENTS: The ordering agency will be responsible for ensuring that passengers 

have in their possession all required travel documents for all flights, including passports and 

visas. The ordering agency will ensure passengers display their respective photographic 

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identifications to the carrier or its pilot in command of the aircraft prior to each flight, and to 

comply with any other applicable security requirements and procedures. 

PASSENGER BEHAVIOR: The ordering agency will instruct and cause the passengers to act in 

a reasonable and professional manner while aboard the Aircraft and to comply with the 

directives and instructions of the pilots in command of the Aircraft. 

The Contractor will hold, in escrow, any funds received from the ordering agency for a trip until 

completion of the trip or, if sooner, upon cancellation of the trip (or the remaining part of any trip) 

by the ordering agency or carrier, at which time such funds shall be applied to ordering agency’s 

obligations to the carrier under this agreement and/or refunded to ordering agency, as provided 

above. 

SECTION D - REQUIREMENTS FOR SUBMITTING A PROPOSAL UNDER THE GSA 

SCHEDULES PROGRAM 

SIN 481211O - It is required that the operator has the assets (aircraft) to ensure that if the primary 

aircraft becomes inoperable due to a mechanical problem or other issue that they have the assets, 

with the same capabilities, readily available to complete the mission in the time frame agreed to 

in the SOW. Additional information can be found under Section B above. 

All SIN 481211O applicants under this solicitation will also be required to submit the 

following information: 

1) Proof of FAA Approval 

2) Each applicant will include with their eOffer submission copies of all appropriate safety 

certificates. 

- Wyvern Wingman Pro 

- Fully effective Safety Management System Plan 

- ARG/US Platinum 

- Emergency Operating Plan & Functioning Safety Management System 

- IS-BAO Stage III inspection/certification(s) 

Note: DOD CARB is not an Acceptable or Equivalent SMS requirement under SIN 481211O. 

Please see 41 CFR PART 102-33.180 (Executive Agencies). 

Air Charter Owners/Brokers will certify that the ‘sub-owner’ they work with, have 

one of the three (3) Safety Management Systems (or certificate equivalent) in place 

(above). Contracting may ask for supporting SMS documentation. 

CFR PART 135 Certificate will be required to offer rotorcraft/helicopters under SIN 481211O. If 

a company has a 135 Certificate for their fixed wing/jet fleet - the company will also need to 

provide proof that their Helicopter fleet is included under the same fixed wing Certificate. If an 

Offeror only owns helicopters, the company will need to provide a stand-alone certificate for their 

Helicopter(s). The GSA contracting will ask a Certificate holder for a phone number to verify that 

both airplane/jets and helicopters are under the same Certificate (Argus, Wyvern). 

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3) Insurance Certificates - Each applicant will include with their application copies of a 

current Certificate of Insurance evidencing the insurance coverage required in this 

Section (B3) of this Statement of Work, to include, at minimum, liability, and hull 

insurance. 

4) Aircraft accident history (7-year safety history)* 

5) Safety ratings from third-party auditors 

6) Operational control of aircraft and aircraft insurance levels 

7) Fleet data (age of aircraft, location) 

8) Pilot roster (covers pilot certifications and experience levels such as type 

ratings) 

9) Referrals of clients served to determine customer satisfaction levels Copy of 135 

or 121 operating certificates (demonstrates how long an operator has been in 

operation) 

10) Letter of Commitment (if applicable) - from every operator (subcontractor) 

confirming air charter service to the broker for the entire task order period of 

performance under the GSA contract. 

11) Operator certifications: Each applicant will include with their application a copy 

of its Part 135 or Part 121 certificate, and an airworthiness certificate for each 

aircraft. (Federal Aviation Regulation, Part 119.5: Certification – Air Carriers & 

Commercial Operators). 

Technical Proposal Instructions - Required Response (Word Format) 

12) How do you plan to execute & support the government's air charter requirements? 

- GSA needs information on your administrative & operational capabilities. 

13) What measures do you have in place to ensure a high quality of safety and 

operations? 

- Air Charter Owners will self-certify that the ‘sub-owner’ they work with, have 

one of the three (3) Safety Management Systems (or certificate equivalent) 

in place. 

14) Executive - GSA needs to see a complete historical and current operational "road map" 

of the proposer's maintenance & operations Including key members and their 

qualifications. 

- Past Performance 

- GSA needs to see 3 historical and/or ongoing customers you have or are 

serving. Offerors that do not have any CPARS reports must upload a list of 

three (3) relevant customer references and three (3) completed Past 

Performance Questionnaires (PPQ) to eOffer. 

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15) Air Quality & Safety section/statements 

- What measures do you have in place to ensure a high quality of safety and 

operations? 

16) Are you a DoD approved carrier? 

17) SIN 481211O proposal - How many and what type of aircraft do you personally 

own/operate? 

SECTION E - Pricing Format 

PRICING FORMATS: The following pricing approaches or combination thereof are used when 

selling air charter services (not all-inclusive). Applicants should submit their proposed pricing for 

services offered under SIN 481211O in accordance with Transportation & Logistics Services -

Price Proposal Template (PPT excel sheet). 

Prices should be submitted under Economic Price Adjustment (EPA) Clause 552.216-70, unless 

basing future pricing on an agreed upon economic price adjustment [see I-FSS-969 Economic 

Price Adjustment) 

Types of Pricing: 

- Hourly rate round-trip (applies to charter operator) 

- Hourly rate one-way (applies to charter operator) 

Ancillary Services - Depending on the needs of the specific trip flown, an agency may request 

a carrier to provide common air charter accessorial services. All auxiliary services and supplies 

(including their descriptions) the offeror is providing in conjunction with air charter services that 

are not included in the air charter aircraft (block hour) price must be priced out. Accessorial 

services must be placed under SIN Ancillary if NOT integral to the operation of SIN 481211O. 

Ancillary services include, but are not limited to the following invoiceable/billable services: 

1) Pilot 

2) Flight Attendant 

3) Security Guard (armed/not armed) 

4) Medical Staff (Doctor/Nurse) 

5) Rotorcraft related 

SECTION F – Order-Level Materials (OLM) - Please see FAR 8.402(f) 

FAR 8.402 (f) For administrative convenience, an ordering activity contracting officer may add 

items not on the Federal Supply Schedule (also referred to as open market items) to a Federal 

Supply Schedule blanket purchase agreement (BPA) or an individual task or delivery order only 

if-

(1) All applicable acquisition regulations pertaining to the purchase of the items not on the 

Federal Supply Schedule have been followed (e.g., publicizing (part 5),competition 

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requirements (part 6),acquisition of commercial items (part 12), contracting methods (parts 13, 

14, and 15), and small business programs (part 19)); 

(2) The ordering activity contracting officer has determined the price for the items not on the 

Federal Supply Schedule is fair and reasonable; 

(3) The items are clearly labeled on the order as items not on the Federal Supply Schedule and 

they conform to the rules for numbering line items at subpart 4.10; and 

(4) All clauses applicable to items not on the Federal Supply Schedule are included in the order. 

SECTION G - Additional Audit Standards 

Additional Audit Standards (Section B5) The prospective carrier (applicant) must meet the 

minimum criteria as outlined below. The applicant must submit an audit certificate 

(Wvyern/ARG/US) or certificate number as proof of compliance. 

Pilot Records 

A pilot employed by the prospective carrier will be evaluated according to criteria outlined 

in Section B8 of solicitation. 

Flight Crew Hiring 

Established procedures ensure that applicants are carefully screened, including a review of 

the individual’s health and suitability to perform flight crew duties. 

If a carrier hires cockpit crew members who do not meet industry standards for experience 

or qualification, then management provides additional training and observation to ensure 

high standards are maintained. 

Aircrew Training 

Crew Resource Management (CRM) is a best practices measure that is taught, practiced and 

evaluated during all phases of operations training. There are no general mandates imposed on 

an operator regarding the frequency of CRM training. However, the expectation is that the 

frequency of CRM training is sufficient to ensure that the operator meets all Federal Aviation 

Regulations (all parts) from Title 14 and Code 49 of Federal Regulations. In order to ensure CRM 

competency, the following minimum areas must be covered: 

(A) Role playing scenarios between crew members to ensure clear channels of 

communication exist. 

(B) Role playing scenarios that demonstrate how to override a senior crew member’s 

decision if that senior crew member has made an error. 

(C) Delegation of duties under normal circumstances and situations where a senior 

crew member in a decision making chain-of-command is incapacitated. 

An approved motion-based simulator training course is required for PICs (Pilot in Command) and 

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SICs (Second in Command) at least annually in each type of aircraft in which they maintain 

currency. 

Flight and cabin crews have jet recurrent training as mandated in Federal Aviation 

Regulations 135.295 and 135.297 respectively. 

Records of training are current and audited by operations management. Currency indicates that 

personnel records are immediately updated after any session conducted internally and/or by 

external entities that serves the purpose of verifying and/or adding job specific skills. Each update 

will record the date, length, instructors, and specific job-related skills covered. Acceptable 

standards for each record will be determined by compliance with all Federal Aviation Regulations 

Parts from Titles 14 and 49 Code of Federal Regulations. 

Training and evaluation are current and audited by operations management. Currency 

and acceptable standards are commensurate within Section G of the solicitation. 

Flight/Cabin Attendant Program 

Standards apply as outlined in Section B5 and Section G. 

Crew Scheduling 

Trips are managed to ensure Civil Aviation Regulations (CAR) compliance as well as fatigue 

Reduction as outlined in FARs Part 135: Subpart F. The operator’s scheduling system tracks 

flight and duty times for pilots as well as flight attendants. 

Management closely monitors the scheduling process, to evaluate risks, assess the 

experience level of crews and ensure the proper pairing of crewmembers. Operators avoid 

pairing inexperienced first officers with new captains. 

Security, Dangerous Goods or Restricted Articles – Are prohibited under SIN 481211 Air 

Charter Services. Passenger Transportation ONLY. 

Management Personnel 

Ensure that contracted maintenance, including repair and overhaul facilities, is performed 

by maintenance organizations acceptable to the CAR. Maintenance supervisors ensure 

that, in spite of scheduling pressure, peer pressure, Supervisory pressure, or other 

factors, the aircraft must be airworthy prior to flight. 

Maintenance Personnel 

Operators, (at their discretion) are expected to hire and train the number of employees that 

would be reasonably required to safely maintain the company aircraft and support the scope 

of the maintenance operation both at home station and at enroute locations. 

Ensure that all maintenance tasks, including required inspections and airworthiness directives, 

are performed. 

Maintenance actions are properly documented, and discrepancies identified between 

inspections are corrected. 

Mechanics must be fit for duty, properly certified with the company’s certification and 

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knowledgeable of the necessary aircraft-specific requirements to accomplish the 

maintenance tasks. 

Non-certified and inexperienced personnel must receive supervision from individuals compliant 

with FARs Part 43.3 (Persons authorized to perform maintenance, preventative 

maintenance, rebuilding, and alterations. 

Freedom from alcohol and drug abuse is required as outlined in Federal Aviation Regulations 

FARs Part 135: Subpart E “Flight Crewmember Requirements.” 

Quality Assurance/Quality Control 

The carrier must ensure that a system which continually analyzes the performance and 

effectiveness of maintenance activities and maintenance inspection programs is required or all 

operators. 

System evaluates the following functions: reliability reports, audits, component tear-down 

Reports, inspection procedures and results, tool calibration program, real-time aircraft 

maintenance actions, warranty programs, other maintenance functions. (The extent of this 

program is directly related to the operator’s size and scope of operation.) 

Cause of any recurring discrepancies or negative trend is researched and eliminated. Action is 

taken to prevent recurrence of these discrepancies and preventive actions are monitored to 

ensure effectiveness. 

The results of preventive actions are provided to appropriate maintenance 

technicians. 

Maintenance Training 

Orientation, familiarization, on-the-job, and appropriate initial and recurrent training 

for all full and part-time personnel is expected. This training should include aircraft 

familiarization systems, and job specific duties related to avionics and power plants. 

The use of such training aids as mockups, simulators and computer-based training 

enhances maintenance training efforts and is desired. Initial and recurrent training 

requirements and frequency are established for each operator as outlined by Federal 

Aviation Administration (FAA) Advisory Circular (AC) 120-42. All maintenance 

employees must be in compliance with Federal Aviation Regulations (FARs) Part 43. 

Training documentation is required and must be current, complete, well-maintained, 

and correctly identifies any special authorizations such as inspection and 

airworthiness release. 

Trainers/Supervisors are to be fully qualified in the subject matter, as evidenced by 

holding an A&P Airframe and Powerplant license. Qualified personnel are determined 

by compliance with Federal Aviation Regulation Part 43 (Maintenance). Specifically, 

this applies to FARs Part 43, Subparts: 43.3 and 43.7. 

Control and Planning 

Qualified personnel must monitor maintenance preplanning, ensure completion of 

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maintenance actions, and track deferred discrepancies. Constant and effective 

communication is ensured between maintenance and flight operations for exchange 

of critical information. Qualified personnel are determined by compliance with Federal 

Aviation Regulation Part 43. Specifically, this applies to FARs Part 43 (Maintenance), 

Subparts: 43.3 and 43.7. 

Deferred maintenance actions are identified to supervisory personnel and corrected 

in accordance with the criteria provided by the manufacturer or CAR. 

Maintenance Records 

Maintenance actions are well documented and provide a complete record of maintenance 

accomplished and, for repetitive actions, maintenance required. 

Such records as aircraft logbooks and maintenance documentation are legibly prepared, dated, 

clean, readily identifiable, and maintained in an orderly fashion as either hard copy or 

electronically. 

Inspection compliance, airworthiness release, and maintenance release records, are complete 

and signed by approved personnel. 

Fueling and Servicing 

Aircraft is free from contamination; procedures and instructions pertaining to servicing, 

handling, and storing fuel and oil meet safety standards. Procedures for monitoring and 

verifying vendor servicing practices are included in this program. 

Maintenance Manuals 

Company policy manuals and manufacturer’s maintenance manuals are current, available, clear, 

complete, and adhered to by maintenance personnel. Currency indicates the ability to 

demonstrate (upon a random audit) that all company manuals (maintenance or otherwise) 

contain the most recent entries. For a random audit, there should not be any entries left 

undocumented since the last verified entry and the date the random audit is performed. 

Management policies, lines of authority, and company maintenance procedures are 

documented in company manuals and kept in a current status. Currency is indicated by the 

statement in A.3.40. 

Facilities/Security 

Facilities (shipping, receiving, and stores) areas are clean and orderly). Parts are correctly 

packaged, tagged, and segregated. 

Stores/Shelf Life 

Shelf life is properly monitored for all appropriate items. 

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