U.S. GOVERNMENT PRINTING OFFICE | FY 2013

Strategic Plan Accomplishments Report 

October 2013 

U.S. Government Printing Office | FY 2013 | Strategic Plan Accomplishments Report 1 

I. Satisfying Our Stakeholders

A. It’s all About the Customer

Objective 

Develop internal processes and procedures that develop an 

internal organizational culture in which exceptional service, 

delivery and customer satisfaction are encouraged and 

rewarded. 

■■ GPO will work to understand, anticipate, and meet

the needs of customers. GPO will provide world-class

customer service together with product innovation

through a wide range of print and technology vehicles.

■■ GPO is dedicated to providing products that deliver

results and will recognize employees who exceed

customers’ expectations.

■■ GPO will continue to utilize our expertise in printing

and information technologies to educate our customers so that they can take advantage of GPO Products

and Services.

Accomplishments (sorted by Business Unit) 

Business Products and Services (BPS) 

■■ GPO Website: Project is under review to determine

budgetary levels and identify the appropriate and

most cost-effective approach to both content and web

development.

■■ Marketing Collateral: Marketing collateral has been

re-branded and expanded to include content related

to emerging digital offerings.

■■ GPO Open House: Open House was held in February

2013. 

Customer Services 

■■ Customer Services Satisfaction Survey: Customer

Satisfaction Survey results included improved billing

processes, partnering with customers for the purpose

of conducting market research in forecasting future

requirements, and continued documentation of

requirements for developing a streamlined, online

procurement system. Customer Services leverages

the Customer Satisfaction Survey results and daily

interaction with customers to enable further cost

reductions and service enhancements. Customer

Services completed over 20 projects based on

customer feedback.

Library Services and Content Management (LSCM) 

■■ FDLP National Plan: LSCM completed the

intermediate analysis of Library Forecasts, State

Forecasts, and State Focused Action Plans. Results

have been published since May 2013 on http://

beta.fdlp.gov/about-the-fdlp/projects/23-about/

projects/133-fdlp-forecast-study#presentation-andrelease-of-results. Reports include a study overview,

31 Library Forecast Data Reports, 5 topic-based State

Forecast Data Reports, a description of the Study

Methodology and 6 topical Working Papers. The

results of the FDLP Forecast Study will inform the

LSCM Strategic Plan and the development of the

National Plan for the Future of the FDLP.

■■ FDsys Training Initiative: LSCM conducted 22 FDsys

training sessions (classroom and webinar) to 566

participants. LSCM is maximizing its use of the

e-learning platform. Launched in October, 2011,

LSCM has conducted 90 FDsys training classes/

webinars and reached over 2,500 attendees. During

FY13, 7 additional webinars reached over 700

attendees. Sessions included the 2012 Depository

Library Council Meeting and the 2013 Interagency

Depository Seminar webinars. In 2013 LSCM

hosted the frst-ever GPO Preservation Week virtual

conference, with 115 participants (60 per day

average). One group sign-up resulted in 54 additional

attendees.

Programs, Strategy, and Technology; Official Journals of 

Government; and Finance and Administration 

■■ Congressional Billing: Three units began a joint effort

to review and develop recommendations to improve

GPO’s Congressional billing process.

Sales and Marketing 

■■ GPOExpress Customer Satisfaction Survey:

Completed an analysis of the survey and used data to

develop key messaging for GPO marketing efforts.

■■ GPO Road Shows: Road Show content was

completely revamped. Content was also used for a

highly successful webinar series attended by 571 GPO

customers over 4 weeks.

■■ Customer Training and Remote Learning: Remote

learning courses were incorporated into the GPO

Institute curriculum for three class topics.

■■ Expanded Course Offerings: Several courses were

added to the FY13 GPO Institute curriculum

including seven completely new courses.
 

2 U.S. Government Printing Office | FY 2013 | Strategic Plan Accomplishments Report 

Security and Intelligent Documents (SID) 

■■ Smart Card and Credential Customers: 

Throughout 2013, SID hosted numerous training 

and familiarization tours for guests including 

Congressional staff and forensic examiners from the 

Department of State. 

B. Open and Transparent 

Objective 

Build on GPO’s ongoing commitment to an open and 

transparent government. 

■■ GPO will continue to provide authentic information 

to the American public through a variety of print and 

technology vehicles effciently and securely. 

■■ GPO will become a key innovator and leader in 

the Presidential mandate of transparency (White 

House Open Government Initiative). Realizing that 

participation and collaboration form the cornerstone 

of an open government, GPO will utilize all available 

technology to assist Federal agencies in disseminating 

information about their operations in a fast, secure, 

and permanent manner. 

Accomplishments 

Library Services and Content Management (LSCM) 

■■ Library Tools: Finalized implementation of the FDLP 

Desktop replacement, beta.FDLP.gov, that launched 

November 2012. Rewriting and repurposing of all 

content was ported to an entirely new platform. 

The website was developed for viewing on multiple 

platforms, including mobile devices. In FY13, the 

American Association of School Librarians agreed to 

support the creation of lesson plans for Ben’s Guide. 

Programs, Strategy, and Technology (PST) 

■■ Mobile FDsys: PST initiated a project to optimize 

the FDsys website for ease of viewing and navigating 

across a range of devices by using responsive design 

to reformat the page being viewed based on the 

size of the screen being used. The goal of this 

project is to develop a new public user interface for 

FDsys utilizing responsive design principles and 

techniques, emphasizing improved user experience 

from smartphones to traditional desktop monitors. 

In support of this effort, PST conducted market 

research; and planned and developed a responsive 

design prototype. The features of the enhanced user 

interface will include a responsive layout that fexibly 

adapts to ft mobile, tablet, and desktop screens for 

an improved mobile experience; integrated Web 

2.0 and social media functionality, a clean design 

that minimizes screen clutter, ease of navigation 

to discover relevant and related content, more 

prominent advanced search options and enhanced 

flters, and quick access to new content including 

the daily Congressional Record, Federal Register, and 

Congressional Calendars. 

■■ Federal Digital System (FDsys): PST continued 

development, support, and management of GPO’s 

FDsys. Key FY13 efforts included: 

— Bulk Data Download Support for House Bills in 

XML – At the direction of the House Appropriations Committee, and in support of the task force 

on bulk data established by House Report 112-511, 

PST made House bills in XML format available 

through the FDsys Bulk Data repository, beginning 

with the 113th Congress. 

— Code to Support the Digitized Bound Congressional Record – GPO’s ongoing partnership with the 

Library of Congress (LC) to provide access through 

FDsys to digitized historical content included 

analysis, design, and development as well as collaboration on descriptive metadata creation. 

— Constitution Annotated – GPO collaborated with 

the Senate Committee on Rules and Administration and LC to launch a new app and web publication that make analysis and interpretation 

of Constitutional case law accessible for free to 

anyone with a computer or mobile device. 

— Department of the Treasury Content – GPO’s partnership with the Department of Treasury provided 

for permanent public access, through FDsys, to 

fve titles of digitized historical content from the 

Treasury Library. 

— Next Generation FDsys – PST began working on 

the NextGen FDsys which includes four interrelated initiatives: search engine refresh, responsive 

user interface design, usability testing and user 

interface improvements, and publication linking. 

— TIFF to JPEG2000 Transformation Functionality 

and Integration – PST enabled the capability to 

transform TIFF fles into compressed JPEG 2000 

fles via FDsys as required to save storage space for 

large digitized collections. 
 

 

U.S. Government Printing Office | FY 2013 | Strategic Plan Accomplishments Report 3 

— United States Courts Opinions Collection – The 

number of courts available on FDsys was expanded from the initial 29 courts in FY12 to 64 courts 

in FY13. 

C. Enhance Strategic Partnerships 

Objective 

Enhance strategic partnerships to gain fexibility, build 

effective networks, and manage processes to meet 

customer demands and expectations. 

■■ Develop the agency-wide synergies and fexibilities 

to continuously strive for quality, availability, and 

effciency in the delivery of products and services. 

GPO will also work to improve its internal culture 

and business process to ensure mutual support and 

growth to customers and employees. 

■■ GPO will continuously work on strengthening 

purposeful collaboration with internal and external 

customers that will create more effcient and effective 

programs and processes. 

Accomplishments 

Business Products and Services (BPS) 

■■ Reimbursable Distribution Program: New business 

development efforts are ongoing and have resulted 

in multiple proposals for new/enhanced business for 

reimbursable distribution services. 

Customer Services 

■■ Digitization of Documents: Customer Services is 

continuously procuring digitization services for 

customers that have requirements ranging from 

litigation scanning to digitization and conversion of 

tangible legacy documents. These service offerings 

evolve based on our customers’ requirements. 

Library Services and Content Management (LSCM) 

■■ New Strategic Partners: All Department of Treasury 

titles were coded and released before Sept. 18, 

2013. Titles include: “Treasury Reporting Rates of 

Exchange”, “The Offcial Register of the United 

States”, “An Account of the Receipts and Expenditures 

of the United States”, “The Combined Statement of 

the Receipts and Expenditures of the United States”, 

and “The IRS Bulletins (1919-2008).” The US Courts 

Opinions collection available in FDsys includes 63 

(of 197 total) courts. This includes U.S. District, 

Appellate, and Bankruptcy Court opinions from April 

16, 2005, forward, per the E-Government Act of 2002. 

The Library of Congress is digitizing the historic 

Bound Congressional Record for ingest into FDsys in 

FY14. 

■■ Library Community: The 26th annual Interagency 

Depository Seminar was held at GPO July 29- August 

2, 2013. (31 onsite attendees, 6 local tours, 14 agency 

presentations). Eight programs were broadcast 

virtually, reaching 189 virtual attendees (44 states 

and two territories). The 2012 Depository Library 

Council Meeting and Federal Depository Library 

Conference were held October 15-18, 2012, with 286 

attendees and 153 virtual attendees. The Conference 

marked the 40th anniversary of the Depository 

Library Council (DLC) to the Public Printer, the 80th 

meeting of the DLC, the 20th Federal Depository 

Library Conference, and the 50th anniversary of the 

Depository Library Act of 1962. 

Plant Operations 

■■ Online Paper Store: Plant Operations sustained the 

operation of an on-line paper store throughout the 

fscal year. 

■■ Leasing Agreements: Plant Operations completed 

the build out of new spaces for tenants including the 

United States Commission for International Religious 

Freedom and the Architect of the Capitol. 

Sales and Marketing 

■■ Interagency Council: Sales and Marketing assisted in 

instituting a new forum format and new marketing to 

dramatically increase attendance. 

Security and Intelligent Documents (SID) 

■■ Next Generation Passport Committee: SID has 

attended, as a key stakeholder and team member, 

every Next Generation Passport committee meeting 

and event scheduled during FY13. 

■■ State Department: SID has attended, as a key 

stakeholder and team member, every Engineering 

Change Committee meeting and event scheduled 

during FY13. 

■■ State Department Training: SID has supported and 

sponsored every training event and set of tours for the 

Department of State Consular Affairs Offce of Fraud 

Prevention Offcers during FY13. 

■■ Secure Credential Customers: SID has worked 

closely with Federal customers on the design, 

printing, personalization at the request of Federal 

agencies, and fulfllment of several product lines. 
 

 

4 U.S. Government Printing Office | FY 2013 | Strategic Plan Accomplishments Report 

II. Strengthening Our 

Organizational Foundation 

A. Right Tools 

Objective 

Anticipate, plan and equip GPO to provide products and 

services to customers. 

■■ In order to provide quality service to customers, GPO 

must invest in employees and technology. GPO will 

focus on the creation of frst-rate, system-wide solutions that meet customer requirements and exceed 

customer expectations. GPO will improve processes 

and technology to ensure that solutions are scalable, 

available, cost-effective, and secure. 

■■ Technology investments will be in direct relationship 

with GPO business goals, resulting in excellent customer service, strong partnerships, secure infrastructures, and cost-effective performance. 

Accomplishments 

Acquisition Services 

■■ Automated Procurement System: Acquisition Services 

has been working collaboratively with Programs, 

Strategy, and Technology and Customer Services to 

develop requirements as well as gear up for the acquisition process. Key acquisition documents have been 

drafted and market research has been conducted. 

■■ Acquisition Plans: GPO’s new Director of Acquisition Services has held individual meetings with each 

of the GPO Managing Directors. Currently, Acquisition Services is working with each business unit on 

their individual requirements and holding numerous 

acquisition planning meetings. Acquisition Services 

is also currently working to develop a revised Acquisition Plan template and have begun conversations to 

work with business units on programmatic acquisition plans. 

Information Technology and Systems (IT&S) 

■■ GPO Data Center Consolidation and Modernization: 

This is a multi-year effort that will be completed in 5 

phases: Phase 1 – Prepare the ACF infrastructure to 

become GPO’s primary data center (FY13 and FY14 

activity); Phase 2 – Applications analysis (FY13 and 

FY14 activity); Phase 3 – Transition to ACF as GPO’s 

primary data center (FY13 and FY14 activity); Phase 

4 – Establish GPO Main as the permanent backup 

(COOP) data center (FY13 and FY14 activity); and 

Phase 5 – Migration of selected services to cloud 

based provisioning (FY13 and FY14 activity). 

■■ Modernization of Legacy Applications: IT Security 

coordinated the schedule for removal of access to the 

Depository Distribution Information System (DDIS) 

legacy application since that application was replaced 

by Depository Selections Information Management 

System (DSIMS) functionality. The EPIC acquisitions 

is proceeding on schedule and will replace ten legacy 

mainframe applications as well as many web based 

applications that were deployed as interim solutions. 

The legacy Bill Fix application has been migrated to 

the Enterprise Service Bus. Finally, the legacy DDIS 

has been retired from service. 

Plant Operations 

■■ Full Deployment of XML Publication: Plant Operations completed hiring the critical group of software 

developers that will implement XML Professional 

Publisher (XPP). 

■■ SDMT Laboratory: Plant Operations purchased and 

installed a laboratory information management 

system and continued to support the development 

of secure documents including the Next Generation 

Passport. 

■■ Advanced Manufacturing: Plant Operations purchased a new ZMR press to be installed in FY2014, 

completed equipment refresh in various areas to 

include the Pitney Bowes Arrival system to track 

Congressional deliveries and the upgrade of the Xerox 

260 (2008 vintage) & Océ Demand Stream 8090 DI 

(2001 vintage) in the Digital Print Center. 

■■ Vehicle Fleet Tracking: Plant Operations completed 

the installation and rollout of a new vehicle feet 

tracking system to 15 delivery vehicles. 

■■ Infrastructure Management: Plant Operations completed the building 4 electrical substation project, and 

supported the installation of the new UNO A/B/E 

machines for Security and Intelligent Documents. 

■■ Industry Certifications: Plant Operations secured and 

sustained the following best-in-class certifcations: G7 

Master Printer certifcation for GRACoL Proof, Digital 

Offset and Sheet-fed Offset Printing; Graphic Arts 

Industry Color Viewing Standard ISO3664:2009; and 

certifcation as an Institutional Member of the Library 

Binding Institute demonstrating compliance with 

ANSI/NISO/LBI Library Binding Standard Z39.78-

2000. 

■■ Performance Metrics: Plant Operations continued to 

measure on-time delivery of key Congressional products: Congressional Record (94%), calendars (100%), 

and delivery of CFRs. 
U.S. Government Printing Office | FY 2013 | Strategic Plan Accomplishments Report 5 

■■ Lean Manufacturing: Plant Operations continued offering training to employees on lean manufacturing 

principles including the annual 5S “blitz” held during 

the August Congressional recess. 

Programs, Strategy, and Technology (PST) 

■■ Program and Project Management Support: PST 

successfully implemented a streamlined process by 

which agency business units request PST program and 

project management support. The PST project initiation form supports program and project management 

best practices by documenting key information such 

as business need, budget, risks, strategic plan alignment, and technology implementations. In FY13, PST 

provided support for key agency initiatives including: 

— Business Process Analyses – PST provided support for analyses of GPO processes including web 

hosting, corrective actions, and Congressional billing. 

— Composition Systems Replacement (CSR) – PST 

provided support for the CSR effort to replace 

GPO’s legacy composition system. 

— Depository Selection Information Management 

System (DSIMS) Enhancement for GBIS – PST 

supported an effort to utilize the Oracle Enterprise 

Application suite to enhance and expand functionality of the DSIMS recently implemented on 

behalf of Library Services and Content Management. 

— FDsys – PST provided ongoing development, 

management, and support of the FDsys program. 

— GPO’s Business Information System (GBIS) – PST 

provided overall program management and governance for GBIS and related Systems Development 

Life-Cycle activities. In FY13 PST provided support 

for the GBIS R12 upgrade. 

— Managers’ Self Service (MSS) Module – PST 

supported the Human Capital implementation of 

an online application in the EmpowHR Human 

Capital Management System that automates the 

processing of personnel actions. 

— Manufacturing Workflow System (MWS) Planning 

and Estimating System – PST supported a project 

to procure and implement a printing-industry 

specifc planning and estimating tool for Plant 

Operations. This effort comprises the frst module 

towards implementing a comprehensive modernized digital tool set for GPO’s Plant Operations. 

— WebTA – PST supported the Information Technology and Systems (IT&S) upgrade to GPO’s webTA 

operational version which included several new 

requirements and the integration of webTA with 

GPO’s Active Directory. 

Security Services 

■■ Security Services: Physical Security Branch has completed 5 of 5 facility assessments; Product Security 

has completed 17 of 17 supplier and facility assessments; and the Uniformed Police Branch continues 

to conduct Random Antiterrorism Measures and 

implemented operation “Twilight Overwatch” to ensure employees are provided a visibly safe and secure 

environment during low or no light conditions. 

B. Maintain Fiscal Responsibility 

Objective 

Utilize a cost effective and collaborative approach in 

managing GPO’s Business processes to help the Agency 

achieve its strategic initiatives and ensure continued 

fnancial stability. 

Accomplishments 

Finance and Administration 

■■ Sequestration: Through implementation of stringent 

cost controls, the GPO has weathered the frst year of 

sequestration. We were able to accomplish our mission, invest in the future, and strengthen our fnancial resources without furloughs despite signifcant 

revenue reductions. 

■■ Five Year Capital Plan: The updated Five Year rolling 

Capital Plan for fscal years 2014 through 2018 was 

completed. It contains approximately $95 million of 

anticipated investments across all GPO units in support of the agency’s strategic vision. 

■■ Expense Management: GPO continues to maintain 

stringent cost controls. The overhead budget for 

FY2013 is $123.5 million. We expect the GPO to 

spend $120.1 million or 2.8% less than planned. 

■■ Financial Management: Specifc focus on balance 

sheet management coupled with effective spending 

controls has improved the agency’s cash fow during 

the hard times of sequestration. Specifcally, focused 

efforts to collect unpaid funds due to the GPO in the 

areas of the Federal Register, Chargebacks, and IPAC 

Treasury rejections (Bulk File errors) have improved 

the GPO’s ability to fund needed capital for the next 

fve years. 
6 U.S. Government Printing Office | FY 2013 | Strategic Plan Accomplishments Report 

Plant Operations 

■■ Performance Ratios: Plant Operations continues to 

measure fnancial health against commercial print 

operations and publish the fndings in the FIP. 

C. Environmental Stewardship 

Objective 

Continue to integrate the application of environmental 

values into GPO processes and support environmental 

stewardship through effective implementation of “green 

initiatives.” 

■■ GPO is committed to working toward a more sustainable future and providing a safer, healthier environment to future generations. GPO will continue to 

introduce programs that include recycling, reducing 

energy consumption, reducing GPO’s carbon footprint, and provide Federal customers with environmentally-friendly printing alternatives. 

■■ GPO will remain committed to creating a sustainable 

environment that prioritizes agency actions based 

on return on investment. GPO will continue with 

initiatives regarding paper consumption, petroleum 

products utilization, energy expenditures, emissions, 

and other areas that have reduced its footprint on the 

environment. GPO is developing additional plans to 

incorporate this direction well into the future. 

Accomplishments 

Acquisition Services 

■■ Recycled Paper: Acquisition Services continued to 

require postconsumer fber in the recycled paper 

procurements. 

Plant Operations 

■■ Green Initiatives: Plant Operations secured Sustainable Green Printer (SGP) certifcation and completed 

a number of “green” projects to sustain this certifcation. This includes a chemistry neutralizing system 

to mitigate plate making environmental impact; new 

solvent recovery system to reduce VOC emissions; 

and an upgrade of baler systems with PLC equipped 

VFD’s to reduce electrical consumption. 

Security Services 

■■ Environmental Compliance: Environmental compliance assessments of three GPO buildings and the 

Laurel Facility were conducted and fndings forwarded for corrective action. In addition, the policies 

and procedures in newly developed or revised air, 

wastewater, and chemical waste directives will serve to 

improve the agency’s compliance process with federal 

and local environmental regulations. 

D. COOP Operations 

Objective 

Develop appropriate plans to provide for the continuation 

of GPO’s essential functions and operations during a wide 

range of all-hazards emergencies. 

At GPO, COOP enables continuation of essential functions of printing and information product operations for 

Congress, Federal agencies, and the public in the event of 

a national security or isolated emergency affecting GPO 

facilities in Washington, D.C. 

Accomplishments 

Official Journals of Government (OJG) 

■■ COOP Exercises: GPO conducted an annual COOP 

exercise in coordination with the House and Senate. 

Programs, Strategy and Technology (PST) 

■■ FDsys: PST has completed planned upgrades to 

ensure infrastructure homogenization and synchronization of the FDsys COOP Instance with the existing 

FDsys Production Instance. The capacity and performance of the FDsys COOP Instance from a public access perspective has been updated to refect the same 

capacity and performance characteristics seen in the 

FDsys Production Instance. Full hardware refresh for 

both environments is dependent upon IT-delivered 

network re-architecture and upgrades and will be 

fully initiated once IT has completed their deliverables. In addition, PST has completed FDsys COOP 

dependency upgrades to ensure complete failover 

transparency to internal stakeholders, making certain 

that any failover activities can be performed with 

minimal impact to internal operations. Through the 

successful efforts of FY13, the FDsys COOP Instance 

has operated with near-real-time synchronization and 

has provided failover capabilities as needed to guarantee continued operations for FDsys and GPO. 

Security and Intelligent Documents (SID) 

■■ Card Personalization: SID successfully coordinated 

the GPO team that built-out, equipped and manned 

a new Stennis Secure Credential Center and came in 

under budget. 
 

 

U.S. Government Printing Office | FY 2013 | Strategic Plan Accomplishments Report 7 

III. Offering Products and Services 

A. Statutory Foundation - Title 44 U.S.C. 

Objective 

The mission of the GPO is rooted in legislation codifed 

in Title 44 U.S.C. We will continue to use technology and 

best practices to ensure the most effcient and effective 

provision of mission-critical products and services for 

Congress, Federal agencies, and the public. 

Accomplishments 

Business Products and Services (BPS) 

■■ Expertise in Information Dissemination: Contract 

vehicle for indexing is completed and solicitation for 

contracting vehicle for web development support is 

being fnalized by Customer Services. 

■■ eBooks: Symposium and D.C.-based training sessions 

were held and promotional marketing email blasts 

have been completed. 

Information Technology and Systems (IT&S) 

■■ Technology: Firewall rules were approved for initial 

ADFS and Offce365 validation testing. IT&S has 

moved forward with the outsourcing of the GPO 

email. The Microsoft Offce 365 licenses have been 

procured and the provisioning of the resources 

needed to assist with the migration is underway. 

Programs, Strategy and Technology (PST) 

■■ FDsys Services Model: PST began an effort to establish a process and conduct outreach activities for 

offering FDsys as a shared platform to Federal agencies for electronic content delivery on a cost recovery 

basis. In support of this effort, PST developed documentation on how to get content into FDsys, a form 

to gather potential customer requirements, marketing 

materials, and a contact list of potentially interested 

customers. PST conducted outreach activities at 

events including the FOSE government technology 

conference and through the use of webinars which 

were attended by a total of 111 perspective agency 

customers. PST engaged in discussions with several 

of these potential agency customers and this process 

included providing demonstrations of FDsys capabilities, gathering agency requirements, providing system 

documentation, developing cost estimates, preparing 

sample content in the FDsys test site, and responding 

to numerous customer inquiries. PST will continue to 

work with these potential customers as well as pursue 

further business opportunities while seeking to increase the amount of content available for free public 

access through FDsys. 

B. Secure Federal Credentials 

Objective 

Fulfll requisitions from Federal agencies for secure federal 

credentials. 

GPO plays a vital role in the security programs of our 

customers and our nation. Over the last fve years, GPO 

has produced more than 85 million of the latest-generation electronic passports for the Department of State. 

Proven Passport capabilities are built into a family of secure credential products for our Agency customers. They 

acquire secure credential design, printing, manufacturing, personalization, and delivery—all from GPO. Work 

is performed in Government facilities by Government 

employees with proper clearances. 

Accomplishments 

Security and Intelligent Documents (SID) 

■■ Enhanced Offerings: SID has coordinated with the 

GPO/UNO team to install, tune, validate, and operate 

a new passport bindery line (UNO5). Additionally, 

SID has coordinated the GPO team that built-out, 

equipped and launched a new Secure Innovation 

Center in D.C. These new capabilities are operational. 

■■ ISO 9001 Certification: The ISO 9001 certifcations 

at both the D.C. and Stennis locations were renewed 

after an exhaustive audit by an outside third party 

auditor. 

IV. Engaging Our Workforce 

A. Employer of Choice 

Objective 

Transform GPO into an employer of choice through 

proactive workforce planning that focuses on diversity and 

fostering Work Life programs to meet the changing needs of 

today’s and tomorrow’s employees. 

■■ GPO’s ability to be viewed as an employer of choice 

depends on the agency’s ability to develop and attract 

quality employees and to motivate them to perform 

at high levels. GPO will work to maintain an environment that is fair, unbiased, and family-friendly, that 

promotes and values opportunity and inclusiveness. 
 

 

8 U.S. Government Printing Office | FY 2013 | Strategic Plan Accomplishments Report 

■■ Attracting and keeping high-caliber employees and 

cultivating a talented, diverse workforce will allow 

GPO to tackle the challenges posed by an increasingly 

complex, ever-changing external environment. GPO 

is committed to treating all employees fairly, respecting their diversity, and valuing their contributions. 

Accomplishments 

Equal Employment Opportunity (EEO) 

■■ Diversity: 

1. Developed annual policy statement and communicated to workforce the Public Printer’s commitment 

to the principles of EEO and diversity in accordance 

with efforts to achieve and maintain a Model EEO 

Program. 

2. Developed a series of presentations to promote a 

work place that welcomes diversity and inclusion in a 

discriminatory free work environment. 

3. Prepared workforce diversity reports which identifed areas of underrepresentation and resources for 

outreach efforts with professional associations and 

educational institutions for targeted recruitment to 

address imbalances in core occupations. 

4. Met with employees to solicit their input and opinions on topics like diversity and to market ADR as a 

win-win alternative to successfully resolving disputes 

at the lowest level and earliest stage possible. 

5. More than doubled the rate of employee participation in mediation as an alternative to traditional EEO 

counseling to resolve employee disputes at the lowest 

possible level. 

6. Conducted onsite program reviews to ensure compliance with EEO mandates in accordance with efforts 

to achieve and maintain a Model EEO Program and 

to provide employees an opportunity to discuss issues 

and concerns that could be addressed without engaging in the EEO process. 

7. Sponsored programs for each national special emphasis observance proclaimed by the President. This 

year’s programs were designed and driven by GPO 

employees and highlighted the diversity of our agency. All efforts were branded with “GPO Embracing 

Diversity” to ensure all of the agency’s efforts in this 

arena were properly captured as promoting diversity. 

8. Regularly reported to management on the issues 

raised in complaints under their jurisdiction to assist 

in identifying and addressing any trends, patterns, 

and practices that may exist. 

9. Collaborated with Workforce Development, Education, and Training to develop Prevention of Sexual 

Harassment training for all employees. 

10. Prepared and submitted to the EEOC in a timely 

manner, the annual statistical report on complaints of 

discrimination. 

Human Capital (HC) 

■■ According to rankings produced by Partnership for 

Public Service from data provided by the Offce 

of Personnel Management’s 2013 Federal Employee 

Viewpoint Survey, GPO was rated among the top ten 

best places to work among medium-sized Federal 

agencies. Some of the key areas GPO received high 

rankings include leadership policies and practices of 

communicating and listening to employees and using 

feedback to make changes, the embracing of teleworking and alternative work schedules, and emergency preparedness. 

■■ Training: Since GPO employees are GPO’s greatest 

asset, HC supports the development of employees 

through professional development and training opportunities. In FY13, Workforce Development, Education and Training (WDET) worked with senior leadership to prioritize training initiatives and ensure these 

initiatives were linked to the agency’s strategic plan. 

WDET now hosts a robust curriculum which utilizes 

a blended approach to offering just-in-time computer 

training for employees located in the regional offces and on all three shifts. WDET has also laid the 

foundation to launch Careers in Transition in FY14 

to provide employees the tools to manage their career 

including resume writing and interviewing strategies. 

■■ Telework: The new GPO internal Telework Directive 

was approved. 

■■ Hiring Process: HC management reviewed current processes and set a time-to-hire model of 100 

days from the date HC receives the SF-52 until the 

Entrance-to-Duty of the applicants to GPO. HC has 

implemented a workfow that includes the monitoring of the CERT’s sent to selecting offcials and requiring justifcations when requesting CERT extensions. 

The on-boarding process has been updated to include 

a preliminary information request form that will help 

to expedite background investigations, drug testing, 

and medical evaluations. 

U.S. GOVERNMENT PRINTING OFFICE 

732 North Capitol Street, NW, Washington, DC 20401-0001

www.gpo.gov | www.fdsys.gov