[Federal Register Volume 83, Number 130 (Friday, July 6, 2018)]
[Notices]
[Pages 31561-31562]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-14480]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Intent To Request Extension From OMB of One Current Public 
Collection of Information: Aviation Security Customer Satisfaction 
Performance Measurement Passenger Survey

AGENCY: Transportation Security Administration, DHS.

ACTION: 60-Day notice.

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SUMMARY: The Transportation Security Administration (TSA) invites 
public comment on one currently approved Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0013, 
abstracted below that we will submit to OMB for an extension in 
compliance with the Paperwork Reduction Act (PRA). The ICR describes 
the nature of the information collection and its expected burden. The 
collection

[[Page 31562]]

involves surveying travelers to measure customer satisfaction with 
their aviation security screening experience in an effort to manage 
TSA's performance at the airport more efficiently.

DATES: Send your comments by September 4, 2018.

ADDRESSES: Comments may be emailed to <a href="/cdn-cgi/l/email-protection#de8a8d9f8e8c9f9eaaadbff0bab6adf0b9b1a8"><span class="__cf_email__" data-cfemail="2a7e796b7a786b6a5e594b044e4259044d455c">[email protected]</span></a> or delivered 
to the TSA PRA Officer, Office of Information Technology (OIT), TSA-11, 
Transportation Security Administration, 601 South 12th Street, 
Arlington, VA 20598-6011.

FOR FURTHER INFORMATION CONTACT: Christina A. Walsh at the above 
address, or by telephone (571) 227-2062.

SUPPLEMENTARY INFORMATION:

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation will be 
available at http://www.reginfo.gov upon its submission to OMB. 
Therefore, in preparation for OMB review and approval of the following 
information collection, TSA is soliciting comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Consistent with the requirements of Executive Order (E.O.) 13771, 
Reducing Regulation and Controlling Regulatory Costs, and E.O. 13777, 
Enforcing the Regulatory Reform Agenda, TSA is also requesting comments 
on the extent to which this request for information could be modified 
to reduce the burden on respondents.

Information Collection Requirement

    OMB Control Number 1652-0013; Aviation Security Customer 
Satisfaction Performance Measurement Passenger Survey. TSA, with OMB's 
approval, has conducted surveys of passengers at airports nationwide 
and now seeks approval to continue this effort. The surveys are 
administered using an intercept methodology. The intercept methodology 
uses TSA personnel who are not in uniform to hand deliver business card 
style forms to passengers immediately following the passenger's 
experience with TSA's checkpoint security functions. Passengers are 
invited, though not required, to complete and return the survey using 
either an online portal or by responding in writing to the survey 
questions on the customer satisfaction card and depositing the card in 
a drop-box at the airport or using U.S. mail. Prior to each survey 
collection at an airport, TSA personnel select the method by which all 
passengers surveyed on that particular occasion will be asked to 
complete and return the survey. TSA uses the intercept methodology to 
randomly select passengers to complete the survey in an effort to gain 
survey data representative of all passenger demographics--including 
passengers who--
    <bullet> Travel on weekdays or weekends;
    <bullet> Travel in the morning, mid-day, or evening;
    <bullet> Pass through each of the different security screening 
locations in the airport;
    <bullet> Are subject to more intensive screening of their baggage 
or person; and
    <bullet> Experience different volume conditions and wait times as 
they proceed through the security checkpoints.
    Each survey includes 10 to 15 questions, and each question promotes 
a quality response so that TSA can identify areas in need of 
improvement. All questions concern aspects of the passenger's security 
screening experience.
    TSA collects this information in order to continue to assess 
customer satisfaction in an effort to manage TSA employee performance 
more efficiently. OMB has previously approved a total of 82 questions 
from which the 10 to 15 questions are selected. TSA is requesting an 
extension of the approval for the information collection.
    TSA personnel have the capability to conduct this survey at 25 
airports each year. Based on prior survey data and research, TSA 
estimates 384 responses from the passengers at each airport. The 
average number of respondents is estimated to be 9,600 per year (384 
passengers x 25 airports). TSA estimates that the time it takes to 
complete the survey either online or by writing on the form ranges from 
3 to 7 minutes, with an average of 5 minutes (0.083 hours) per 
respondent. Therefore, the annual burden is 800 hours (9,600 responses 
x 0.083 hours).

    Dated: June 28, 2018.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2018-14480 Filed 7-5-18; 8:45 am]
 BILLING CODE 9110-05-P


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