U.S. Government Publishing Office 

FY2022 Annual Performance Plan 

FY2020 Annual Performance Report 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

About GPO 

Established in 1861, GPO’s mission can be traced to the requirement in Article I of the 

Constitution that Congress “keep a journal of its proceedings and from time to time publish the 

same.” GPO’s Plant Operations and Print Procurement Operations produce the official 

publications of Congress, the White House, and Federal agencies in digital and print formats. 

GPO’s information dissemination programs provide public access to the official publications 

and information of the Government in both digital and print formats through an official 

website (govinfo.gov), a partnership with Federal depository libraries nationwide, and online 

bookstore sales. Total GPO employment today is approximately 1,580. 

GPO operates on a revolving fund basis, like a business. Just 12 percent of GPO’s funding comes 

from direct appropriations to cover the cost of congressional work, the Federal Depository 

Library Program and supporting distribution programs, and increases to working capital for 

specified projects in GPO’s Business Operations Revolving Fund. All other revenues to GPO are 

reimbursements from agencies for work performed or sales of publications to the public. 

What We Do 

Congressional publications services are the primary function of GPO’s Plant Operations facility 

in Washington, DC. In addition to the Congressional Record, containing the daily proceedings 

of Congress, GPO produces bills, hearings, reports, and other legislative documents, in digital 

and print formats, as required by the Senate and House of Representatives and their 

committees. GPO’s Plant Operations facility also produces the daily Federal Register and Code 

of Federal Regulations, and the annual Budget of the U.S. Government, as well as U.S. 

passports and other secure Federal credentials. GPO has an additional facility in Mississippi 

for passport and secure credential production. 

GPO provides centralized operations for the procurement of information products for the 

Federal Government, purchasing approximately $517.5 million worth of products from private 

sector vendors nationwide for Federal agency customers in FY 2020. About 82 percent of all 

the products ordered annually from GPO (other than essential congressional and Federal 

agency work produced by Plant Operations, including passports and secure credentials) are 

procured from the private sector including Social Security cards, census and tax forms, and 

Medicaid and Medicare materials. GPO typically awards contracts to 1,000–2,000 printing 

contractors a year on a competitive basis, and nearly 10,000 companies are registered to do 

business with the agency, using GPO as their one-stop shop for print and related services 

contract opportunities. In FY 2020, GPO awarded jobs to vendors in all 50 states, plus the 

District of Columbia, Puerto Rico, the Virgin Islands, and Guam. GPO’s relationship with the 

private sector dates back to the 1940s and this program provides significant economic 

opportunity for the printing industry and local economies. The majority of the firms GPO deals 

with are small businesses of 20 employees or less. 

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GPO’s primary information dissemination program involves a partnership with approximately 

1,100 Federal depository libraries nationwide. Today, the partnership is predominantly 

electronic, but tangible formats are distributed where required. GPO provides public access to 

millions of searchable titles on govinfo.gov and through links in GPO’s Catalog of U.S. 

Government Publications. GPO also provides for public sale of Government publications via its 

online bookstore, and offers eBooks through partnerships with multiple vendors. 

Mission 

Keeping America Informed as the official, digital, and secure source for producing, preserving, 

and distributing official Federal Government publications and information products for 

Congress, Federal agencies, and the American public. 

Vision 

An informed nation that has convenient and reliable access to their government’s information 

through GPO’s products and services. 

Values 

GPO’s core values define our character. These values transcend product and market cycles, 

management trends, technological change, and individual leaders. Over the years, GPO has 

developed new product lines, employed new strategies, reengineered processes, and 

significantly restructured the organization, yet the core values have remained intact. 

Commitment - GPO has had the responsibility of Keeping America Informed for 160 years. It 

continues that long tradition by providing an uncompromised dedication to authentic, fast, and 

reliable service. 

Customer Service - GPO has a customer-centric approach and has agency-wide procedures, 

policies, and activities in place to ensure we are meeting customers’ needs and exceeding their 

expectations. 

Innovation - GPO is committed to anticipating change and implementing new programs, 

processes, and technologies that bring value to our organization and customers. 

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Diversity - GPO is dedicated to diversity in every aspect of the business. Our commitment to 

diversity helps serve customers better and provides a positive work environment for 

employees. GPO is committed to promoting and supporting an inclusive environment that 

provides to all employees the chance to work to their full potential. 

Integrity - GPO’s employees believe that honesty and the highest ethics form the cornerstone 

of the organization and create an environment of trust. 

Teamwork - GPO employees treat one another with dignity and respect and communicate 

openly. GPO’s environment fosters collaboration and innovation while maintaining individual 

accountability. The agency partners with the Government and the private sector to provide the 

best value to customers. 

Goal 1: Exceed Our Stakeholders’ Expectations 

GPO exists to serve our stakeholders: Congress, Federal agencies, and the public, and in doing 

so, we work with a multitude of organizations, entities, private sector businesses, and 

interested communities. We endeavor to provide all of these stakeholder groups with efficient, 

cost-effective, and modern products and services that deliver results and exceed customer 

expectations. It is our goal to provide all stakeholders with world-class customer service 

together with product innovation through a wide range of publishing and technology vehicles. 

Strategies 

• Meet evolving stakeholder needs with a modern publishing portfolio of print and digital 

products and services. 

• Provide the most trusted secure credentialing products and services in Government. 

• Use analytics to improve the customer experience. 

• Streamline customer-facing processes to optimize the customer experience. 

• Meet the evolving needs of Congress. 

Goal 2: Enhance Access to Federal Government 

Information 

In pursuit of our vision of an informed nation, GPO will continue to provide authentic, 

published Government information to the public through a variety of print and digital 

technology vehicles, both efficiently and securely. Our mission of Keeping America Informed has 

not wavered in our 160 years; what has changed is the range of formats and channels through 

which stakeholders expect to receive information. We further Government transparency 

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efforts and continue to evolve our approach to public information dissemination. 

Strategies 

• Increase the amount of U.S. Government information available for free to the public 

and enhance access to information to meet evolving user needs. 

• Support access and discoverability through the Federal Depository Library Program 

and the Cataloging and Indexing Program. 

• Ensure security, authenticity, and accessibility of the nation’s publications for future 

generations. 

Goal 3: Strengthen Our Position as the GovernmentWide Authority on Publishing 

GPO is an authority on printing through 160 years of experience and now seeks to strengthen 

and expand our expertise in all areas of publishing to reflect the transformation to a contentcentric provider of information. GPO is a primary source and a central hub for Federal 

Government information from all three branches. 

Strategies 

• Provide best practices, standards, and training to support evolving Federal agency 

publishing needs. 

• Provide products and services at every stage of the publishing lifecycle. 

• Communicate our unique value and evolved portfolio of products and services. 

Goal 4: Promote Collaboration and Innovation within 

Government 

GPO is perfectly positioned based on our existing relationships across all three branches of the 

Federal Government to leverage the collective expertise of the Government in pursuit of 

interoperability of information with an outcome of better access to information. GPO 

collaborates with a number of other Federal agencies on solutions that enable both agencies to 

better fulfill their missions. 

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Strategies 

• Provide shared services across Government and connect Federal agencies with 

private sector businesses through our procurement program. 

• Form strategic partnerships where collaboration and innovation can flourish. 

• Support Government-wide innovation and interoperability. 

Goal 5: Engage Employees and Enhance Internal 

Operations 

GPO’s ability to be viewed as an employer of choice depends on the agency’s ability to develop 

and attract quality employees and to motivate them to perform at high levels. GPO is 

committed to treating all employees fairly, respecting their diversity, and valuing their 

contributions. GPO also utilizes a cost effective and collaborative approach in managing GPO’s 

business processes to help the agency achieve its strategic initiatives and ensure continued 

financial stability. 

Strategies 

• Build and retain a workforce that is talented, diverse, motivated, and committed. 

• Reduce our environmental footprint. 

• Modernize and streamline internal processes and systems. 

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Priority Programs and Projects Mapped to Agency Goals and Strategies 

XPub

Pa sports 

govinfo 

Digital Pr

POMS 

e ses 

Digitization 

USLM 

Publish 

Facilities 

Data Cente

G

r

-Invoicing 

AskGPO 

Cloud 

G1 Exceed Our Stakeholders Expectations 

S1.1 Meet evolving stakeholder needs with a modern publishing portfolio of print and digital products 

and services. X X X X X X X 

S1.2 Provide the most trusted secure credentialing products and services in Government. X 

S1.3 Use analytics to improve the customer experience. X X X X X 

S1.4 Streamline customer-facing processes to optimize the customer experience. X X X X X X X 

S1.5 Meet the evolving needs of Congress. X X X X X X X X 

G2 Enhance Access to Federal Government Information 

S2.1 Increase the amount of U.S. Government information available for free to the public and enhance 

access to information to meet evolving user needs. X X X X X X X 

S2.2 Support access and discoverability through the Federal Depository Library Program and the 

Cataloging and Indexing Program. X X X X X 

S2.3 Ensure security, authenticity, and accessibility of the nation’s publications for future generations. X X X X X X 

G3 Strengthen Our Position as the Government Wide Authority on Publishing 

S3.1 Provide best practices, standards, and training to support evolving Federal agency publishing 

needs. X X X X 

S3.2 Provide products and services at every stage of the publishing lifecycle. X X X X X X X X X 

S3.3 Communicate our unique value and evolved portfolio of products and services. X X X X 

G4 Promote Collaboration and Innovation within Government 

S4.1 Provide shared services across Government and connect Federal agencies with private sector 

businesses through our procurement program. X 

S4.2 Form strategic partnerships where collaboration and innovation can flourish. X X X X X X 

S4.3 Support Government-wide innovation and interoperability. X X X X X X 

G5 Engage Employees and Enhance Internal Operations 

S5.1 Build and retain a workforce that is talented, diverse, motivated, and committed. X X X X X X X X X X X X X 

S5.2 Reduce our environmental footprint. X X X 

S5.3 Modernize and streamline internal processes and systems. X X X X X X X X X 

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Priority Program and Project Performance 

XPub 

Replace GPO’s legacy Microcomp system and locator-coded text format with XPub, an XMLbased composition ecosystem. 

FY20 FY21 

Compose the 2018 Main Edition 

of the United States Code with 

XPub. 

Complete Move the composition of 

Congressional Bills, Public and 

Private Laws, and the Statutes 

at Large with XPub into 

production. 

On Track 

FY22 

Perform multiple production releases for additional publications and iteratively implement 

functionality to modernize GPO’s Pre-Press operations. 

USLM Projects 

Model, convert, and provide access to documents in an XML format that conforms to the United 

States Legislative Markup (USLM) schema. 

FY20 FY21 

Perform data modeling activities 

for Statute Compilations in 

USLM and update the XML 

schema. 

Complete Convert Statute Compilations 

into USLM XML and provide 

access to the files on govinfo. 

On Track 

FY22 

Model additional bill versions in USLM XML and provide access to the files on govinfo. 

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Digital Presses 

Acquire presses for the production of the Congressional Record, Federal Register, and 

Congressional Calendars to replace current press equipment. 

FY20 FY21 

Install six new high efficiency 

digital inkjet presses and 

associated bindery equipment. 

Complete • Produce the entire suite of 

daily Congressional 

publications and the Federal 

Register on the inkjet 

presses and associated 

bindery equipment. 

• Install standalone digital 

handfed binder for efficient 

handling of small count 

books. 

On Track 

FY22 

Add redundant binding capability to support single point of failure post press processes in the 

digital inkjet production operation. Secondly, evaluate variable data solutions for industrial inkjet 

applications. 

POMS (Plant Operations Manufacturing System) 

Replace GPO’s legacy mainframe Plant production, estimating, planning, and data collection 

systems with state-of-the-art EFI Pace, a print industry management information system / 

enterprise resource planning (MIS/ERP) solution. 

FY20 FY21 

Perform configuration, 

customization, and testing of 

Pace modules with current 

Plant production processes. 

Complete Complete configuration and 

customization of Pace modules, 

integrate Pace with Oracle 

(GBIS), and begin testing of 

POMS. 

On Track 

FY22 

Perform end-to-end integration activities and operate Pace in production in parallel with the 

legacy PEPS system. 

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Publish 

Launch a system that automates and streamlines the functions of GPO’s Print Procurement 

Program. 

FY20 FY21 

Develop functionality to support 

a Minimum Viable Product 

(MVP). 

Complete Release a Minimum Viable 

Product (MVP) to production. 

On Track 

FY22 

Develop functionality to support retirement of mainframe applications. 

G-Invoicing 

Integrate the G-Invoicing solution into GPO enterprise business processes and systems to 

comply with the Treasury Department’s October 2022 mandate. 

FY20 FY21 

Gather requirements and 

perform impact analysis. 

Complete Perform scenario testing with 

internal and external 

stakeholders in the G-Invoicing 

QA-C environment, and obtain 

system upgrade resources. 

On Track 

FY22 

Begin brokering initial General Terms and Conditions agreements (GT&Cs) with Federal trading 

partners in coordination with the Treasury Department’s timeline. 

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govinfo 

Manage, develop, and support a public access system and ISO 16363 certified Trustworthy 

Digital Repository. 

FY20 FY21 

Perform quarterly releases of 

new content and functionality, 

and complete a server and 

storage refresh including 

replacing and upgrading 

storage components, moving to 

a completely virtualized server 

infrastructure, and upgrading 

operating systems and 

applications. 

Complete Perform quarterly releases of 

new content and functionality 

including providing access to 

the initial Serial Set volumes, 

Statute Compilations in USLM 

XML, and files from XPub for 

Congressional Bills, Public and 

Private Laws, and the Statutes 

at Large. 

On Track 

FY22 

Perform quarterly releases of new content and functionality, and perform a server and storage 

refresh for non-production environments at GPO’s new remote primary data center. 

Digitizing Historic Publications 

Digitize historic Federal Government publications for availability on govinfo. 

FY20 FY21 

Digitize and provide access to 

the United States Government 

Manual from 1935 to 1995. 

Complete Digitize and provide access to 

additional House and Senate 

hearings, the Monthly Catalog 

of U.S. Government 

Publications and other related 

indices, and the initial Serial 

Set volumes in partnership with 

the Library of Congress. 

On Track 

FY22 

Begin digitizing the Statutes at Large from 1789 to 1950, the Congressional Directory, and 

additional volumes of the Serial Set in partnership with the Library of Congress. 

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NextGen Passports 

Support the Department of State’s launch of a Next Generation of e-Passports by printing and 

manufacturing the new passport books with enhanced security features. 

FY20 FY21 

• Perform the development of 

the final design, construction, 

and security features found in 

the NextGen Passport and 

ensure that the right 

equipment, trained personnel, 

and processes are in place to 

support the Department of 

State’s NextGen Passport 

launch goals. 

• Initiate the GPO production of 

critical NextGen Passport 

components to include the 

polycarbonate data pages. 

Complete • Launch the production of 

NextGen Exemplar, Official, 

Diplomatic, and Tourist 

NextGen Passports. 

• Perform modifications to 

GPO equipment and 

processes that will optimize 

production and maximize 

product quality. 

• Utilize multiple crossfunctional teams of experts to 

identify, respond, mitigate, 

and solve all unknown and 

unexpected NextGen 

Passport production launch 

and ramp-up challenges. 

On Track 

FY22 

Continue to strengthen the quality assurance programs, process and equipment improvement 

projects, and customer focused initiatives needed to reach steady state production, quality 

packaging, and distribution systems for a long term NextGen Passport production program. 

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Data Center Relocation 

Relocate GPO’s data center operations to a remote primary facility, and upgrade the data 

center at headquarters to function as a backup. 

FY20 FY21 

Complete planning and 

acquisition of the remote 

primary data center facility. 

Complete • Build out the remote primary 

data center infrastructure 

such as floor space, power, 

air conditioning, and 

networking cables. 

• Procure, install, configure, 

and test infrastructure 

systems. 

• Replicate and validate 

production applications from 

current primary data center. 

On Track 

FY22 

Acquire Authority To Operate (ATO), receive sign-off from business units, and begin migrating 

GPO’s data center operation from the legacy facility to the new facility. 

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Cloud Implementation 

Establish and enhance a cloud smart strategy. 

FY20 FY21 

Create a cloud strategy 

document. 

Complete • Pilot three systems including 

the Publish Minimum Viable 

Product, GPO File Sharing, 

GPO Intranet, and the 

Identity Management Policy 

System. 

• Expand the use of Platform 

and Infrastructure as a 

Service. 

• Complete the govinfo cloud 

backup project. 

On Track 

FY22 

Leverage cloud services for infrastructure and for enhanced business intelligence and reporting, 

enhance web application monitoring and optimize costs, and evaluate security enhancements 

for cloud systems for implementation. Advocate cloud use within the GPO enterprise, and 

encourage migration of applications and services to the cloud. 

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Facilities Changes 

Perform multiple improvements to GPO headquarters and regional office facilities. 

FY20 FY21 

• Complete the installation of 

the Building A fire pump. 

• Award an agency omnibus 

contract vehicle for 

Architectural and Engineering 

design services. 

• Complete the construction of 

Phase 1: NARA archival 

spaces. 

• Award a contract for GPO’s 

next generation 

Computerized Maintenance 

Management System 

(Nuvolo). 

Complete • Award a construction contract 

to repair the basement and 

substructure of GPO’s 

garage. 

• Award a construction contract 

for the second phase of 

Building D loading dock. 

• Award an engineering design 

contract to upgrade GPO’s 

data center at headquarters. 

• Take prudent steps to 

consolidate Plant Operations 

from Building A to Building C. 

• Award an engineering design 

contract for the Next 

Generation Press and 

Passport in Building 4. 

• Complete the design for 

GPO’s Building Automation 

System, rollout GPO’s new 

Computerized Maintenance 

Management System 

(Nuvolo), and close the San 

Diego regional office. 

On Track 

FY22 

Start construction of GPO’s Building Automation System, establish common levels of 

support for GPO units and tenants, and improve GPO’s leasing program by applying 

Government best practices. 

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AskGPO Update 

Replace GPO’s legacy Customer Relationship Management (CRM) system. 

FY20 FY21 

Launch the new CRM system 

utilizing a SalesForce platform. 

Complete Perform continued system 

operations, sustainment, 

enhancements, and data 

migrations from the legacy 

CRM system. 

On Track 

FY22 

Perform discovery and development of further enhancements for the new CRM system 

incorporating new tools and functionality. 

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