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# Visitor Services

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## Training

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## Visitor Services Courses

These courses build the skills needed to develop, provide, and manage priority public uses and other recreation at FWS field stations. The training focuses on the Big Six priority public uses (hunting, fishing, wildlife observation, photography, environmental education, and interpretation).

### Scroll to the bottom of this page to see scheduled sessions in this category.

Maintenance Fundamentals and Troubleshooting Essentials

FWS and NPS maintenance professionals with little experience with completing electrical, HVAC, and mechanical maintenance tasks.   

This is an introductory course for maintenance professionals about the fundamentals...

Visitor Services Planning and Review Strike Team

Visitor Services Staff. The first class being held in March 2023 will be participants that will be selected by Regional Visitor Service (VS) Leads.  

This training is designed for VS Planning and Review Team members...

Visitor Use Experience Planning

VS Staff, Staff who are involved in Visitor Services Planning.  

The Visitor Use Experience Approach is a systematic planning process for determining what visitor experiences will get you the most interpretive bang...

Volunteer Recruitment and Management

Conservation managers with the responsibility of working with volunteer programs.  

Volunteers can play a critical factor in meeting the management objectives of the FWS. Participants in this course learn to develop...

Supervising Young Adults in Conservation

Employees who supervise young adults in seasonal and internship positions.  

Supervising young adults in seasonal and internship positions can be a new and challenging experience for even the most seasoned...

Recreation and Outreach Program Planning

DOI employees responsible for managing and implementing outdoor recreation and outreach programs for field stations and other agency offices.

This course introduces the skills needed to develop an outreach program, outdoor skills center, or other...

Planning and Evaluating Education and Outreach Programs

Service employees that develop and deliver environmental education, outdoor skills, outreach, career, and citizen science programs (and etc.) for audiences ages 12-25.

If you want to demonstrate the value of education and outreach programs, you must...

Oral History Fundamentals

Employees, volunteers, and interns working on (or planning on working on) oral history projects.

This 90-minute team-taught Webinar introduces key components of a successful oral history project, with an emphasis on in-depth interviewing. Instructors...

Mentoring: The Next Generation

DOI employees who are, or will be, mentoring adults.

The personal growth of an individual can be shaped and regenerated through the mentoring process. This webinar training course, presented by the Division of Education Outreach, is...

Mentoring: Getting Started with your Mentee

So you've decided to become a mentor and get started with your first mentee meeting. You are about to embark on a truly rewarding experience that will benefit you, your mentee, and your agency. The changing nature of many careers has led to a need to adjust to workplace organizational shifts....

Mentee: The Journey to Meeting Your Mentor

Mentoring the Next Generation - Voices of Experience

DOI employees who are currently serving as mentors to young adults, or those who are interested in exploring such a relationship.

As you view this previously recorded webinar, you will hear the ins and outs of mentoring as a panel of...

Introduction to Visitor Services

Anyone involved with U.S. Fish and Wildlife Service visitor services or public use programs, including project leaders, natural resource managers, environmental educators, interpretive staff, outreach specialists, outdoor recreation planners, park rangers, and volunteers.

Interpretive Foundations

FWS staff who are involved in presenting Interpretive Programs.

Interpretation provokes participation in resource stewardship and helps system visitors understand their relationships to, and impacts on, those resources. This class provides time-tested...

Interpretive Media

U.S. Fish and Wildlife Service employees responsible for planning and developing interpretive signs and wayside exhibits, including project leaders, natural resource managers, environmental educators, interpretive staff, outreach specialists, outdoor recreation planners, and park...

Implementing a Successful Citizen Science Effort

Anyone who is using citizen science data or is developing or enhancing a citizen science program for educational and/or natural resource decision making purposes.

Are you curious about how the Service uses citizen science to support our mission? Are...

Conservation Leaders for Tomorrow

Current and future US Fish and Wildlife Service leaders and staff who are not familiar with the societal role, motivations, cultural underpinnings, and conservation impacts of hunting and to a lesser extent the consumptive uses of fishing and trapping. They should not have...

Conservation and Hunting in America (CHA)

The target audience for the online Conservation and Hunting in America (CHA) course are field, regional and National-level staff.

Conservation and Hunting in America (CHA) is an online course for agency professionals to explore the conservation...

Basic Archery Instructor

Educators, outdoor recreation planners, naturalists/interpreters, community outreach specialists, resource managers, and others involved in connecting people to the great outdoors.

You can expand and enhance your site's visitor services program...

Advanced Volunteer Management

Those who manage volunteers.

This online course goes beyond the nuts and bolts of recruiting and managing volunteers. It focuses on leadership and the effective communication skills necessary to build management support, strategies to...

Working with others to conserve, protect and enhance fish, wildlife, plants and their habitats for the continuing benefit of the American people.

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