ACT Havayollar ı A. Ş İ stanbul Dünya Ticaret Merkezi A3 Blok Kat 4 No 187 Ye ş ilköy 34149 İ stanbul-TÜRK İ YE Tel: +90 212 465 39 00 pbx Fax: +90 212 465 38 22

www.actairlines.com e-mail: info@actairlines.com FAMILY ASSISTANCE PLAN

Introduction

The Foreign Air Carrier Family Support Act of 1997, as amended by the Wendell H. Ford
Aviation Investment and Reform Act for th e 21st Century and the Vision 100-Century of Aviation Reauthorization Act) (together, the "A ct"), applies to most foreign air carriers holding economic authority from the U.S. Department of Transportation ("DOT" or "Department"). The Act requires that such a carrier file with the Na tional Transportation Safety Board ("NTSB") and the Department a plan for addressing the needs of families of passengers involved in an aircraft accident that occurs within the United States, that involves an aircraft under its control, and that results in a major loss of life (an "aircraft accident" or "accident"). The Act requires such plans to include certain assurances and informat ion regarding the foreign air carriers' intended communications with families. ACT Havayollar ı A. Ş . d/b/a ACT Airlines ("Carrier") is submitting this plan as required by the Act an d the Department. This Family Assistance Plan (the "Plan") is intended to promote: (1) the best interests of surviving passengers and families of passengers involved in an aircraft accident, (2) tre ating survivors and families with dignity, and (3) respect for the cultural and religious backgrounds of survivors and families.

Carrier only provides all-cargo service using jet freighter aircraft and thus will carry few people aboard its flights to and from the United Stat es. Only the flight crew and other Carrier employees, such as mechanics or a loadmaster , will routinely be aboard Carrier aircraft. Couriers accompanying cargo shipments, representa tives of charterers or shippers, other airline flight crewmembers, or FAA observers also may be aboard. The Act defines "passenger" as including employees of air carriers or foreign ai r carriers aboard an aircraft, as well as any other passenger aboard an aircraft, regardless of status. Accordingly, Carrier will apply this Plan to all persons aboard an aircraft operated by Carrier under its DOT authority to provide foreign air transportation (a "Carrier aircraft"). The terms "p ersons" and "passengers" are both used in this Plan as the context requires. There is no inte ntion to make any distinction between the terms for purposes of this Plan.

Carrier also operates service in countries ot her than the United States. If it volunteers

assistance to United States citizens within the Un ited States with respect to an aircraft accident outside the United States involving major loss of life, Carrier will consult with the NTSB and the U.S. Department of State on the provision of such assistance.

Toll-Free Telephone Number

In the event of an aircraft accident involving a Ca rrier aircraft, Carrier will establish a reliable, toll-free telephone number and provide personnel to take calls to such number from the families of all persons aboard the aircraft. Carrier will publicize the toll-free number by providing it to the DOT, the NTSB, the organization designated fo r the accident by the NTSB under 49 U.S.C. § 1136(a)(2), and the news media. Carrier will provide the toll-free number to the foregoing as soon as practicable after Carrier confirms that on e of its aircraft was involved in an accident and that the accident resulted in a major loss of life. The toll-free number also will be provided to any other group or person requesting it. Ca rrier will provide suitably trained personnel to answer calls to the toll-free number, and it will use its emergency response procedures to provideACT Havayollar ı A. Ş İ stanbul Dünya Ticaret Merkezi A3 Blok Kat 4 No 187 Ye ş ilköy 34149 İ stanbul-TÜRK İ YE Tel: +90 212 465 39 00 pbx Fax: +90 212 465 38 22

www.actairlines.com e-mail: info@actairlines.com the personnel required for this purpose. The em ergency response personnel will be prepared to answer questions likely to be asked by families of persons aboard the aircraft. Families calling the toll-free number will be updated on the acci dent as information becomes available.

Notification Process

Carrier will notify the immediate families of persons aboard a Carrier aircraft involved in an accident, before providing any public notice of th e names of the passengers, by using the services of the American Red Cross or other organization designated for the accident by the NTSB under 49 U.S.C. § 1136(a)(2) if such reliance is practical. Otherwise, Carrier will use the services of suitably-trained Carrier personnel to provide this notification. Carrier recognizes the Act's preference for in-person notificati on to the extent practicable.

Carrier will provide notice to the immediate fam ily of any person aboard the aircraft as soon as Carrier has verified that the person was aboard the aircraft, whether or not the names of all the persons aboard the aircraft have been verified. For purposes of this Plan, immediate family means a passenger's parent or legal guardian, sp ouse, child, brother or sister, or nearest living

relative.

In most cases, the only persons aboard the aircra ft will be Carrier employees. Thus, verification of the persons on board should be completed qui ckly. Carrier maintains personnel records that include the necessary contact information. In the case of passengers other than Carrier employees, contact information is collected at th e time the passenger boards the aircraft, and Carrier will verify contact information for such passengers prior to providing notice to the immediate family of such passengers.

Notification of Family Support Services

Carrier will provide, immediately upon request , to the director of family support services designated for the accident under 49 U.S.C. § 1136( a)(1), and to the American Red Cross or other organization designated for the accident under 49 U.S.C. § 1136(a)(2), a list of the names of the persons aboard the aircraft based on the best information available at the time the list was requested, regardless of whether or not such names have been verified.

Family Assurances

The family of each passenger will be consulted about the disposition of all remains and personal effects of the passenger that are within the contro l of Carrier and, if requested by the family, any possession (regardless of its condition) of the passe nger will be returned to the family unless it is required for the accident investigation or a criminal investigation. Normally, authorities should return identifiable personal effects to the passe nger's family rather than having Carrier assume possession of them. Authorities should determine the disposition of unidentifiable personal effects. If Carrier obtains control of any uncla imed passenger possession, it will retain that possession for not less than 18 months after the date of the accident.

The local medical examiner or coroner is responsible for the positive identification of fatalities. If a passenger has died, the medical examiner or corone r will provide official notification of death to the passenger's family. The medical examiner or coroner is responsible for the disposition ofACT Havayollar ı A. Ş İ stanbul Dünya Ticaret Merkezi A3 Blok Kat 4 No 187 Ye ş ilköy 34149 İ stanbul-TÜRK İ YE Tel: +90 212 465 39 00 pbx Fax: +90 212 465 38 22

www.actairlines.com e-mail: info@actairlines.com both identifiable and unidentifiable human remains. For injured passengers, the hospital to which they are admitted is responsible for status updates. However, to the extent Carrier has information on the condition of such passengers, it will share

such information with their immediate families.

Monument Construction

Should Carrier decide to construct a monument in the United States to the passengers aboard a Carrier aircraft involved in an accident, it will consult the immediate family of each passenger regarding the construction and any inscription to be included on the monument. Carrier will honor a request from a passenger's immediate family to remove any reference to that passenger's name from the monument or to omit that passen ger's name from any dedication speech for the

monument.

Treatment of Immediate Family Members

Carrier will provide equal treatment under this Plan to the families of all passengers.

Assistance from Other Organizations

Carrier will work with the American Red Cross, or any other organization designated for the accident by the NTSB under 49 U.S.C. § 1136(a)(2), on an ongoing basis to ensure that family members of passengers receive an appropriate le vel of services and assistance following an

accident.

Compensation for Services Provid ed by Designated Organization

Carrier will provide reasonable compensation to the American Red Cross or other organization designated for the accident under 49 U.S.C. § 1136( a)(2) for services and assistance provided by the organization on Carrier's behalf to the fam ilies of persons aboard a Carrier aircraft involved in an accident. Carrier will expect the designated organization to provide a detailed accounting
of services and assistance for which co mpensation is to be provided.

Family Traveling to Accident Site

Carrier will assist the immediate families of persons aboard a Carrier aircraft involved in an accident in traveling to the location of the accide nt and provide for their physical care while they are staying at such location.

Notice Concerning Liabilit y for Manmade Structures

Should an accident involving Carrier result in significant damage to a manmade structure or other property on the ground that is not go vernment-owned, Carrier will promptly provide written notice, to the extent prac ticable, directly to the owner of the structure or other property about liability for any property damage and me ans for obtaining compensation. Among other things, this written notice will advise the owner: (a) to contact the insurer of the property as the

authoritative source for inform ation about coverage and compensation; (b) to not rely on unofficial information offered by Carrier repres entatives about compensation by Carrier forACT Havayollar ı A. Ş İ stanbul Dünya Ticaret Merkezi A3 Blok Kat 4 No 187 Ye ş ilköy 34149 İ stanbul-TÜRK İ YE Tel: +90 212 465 39 00 pbx Fax: +90 212 465 38 22

www.actairlines.com e-mail: info@actairlines.com accident-site property damage; and (c) to obtain photographic or other detailed evidence of property damage as soon as possible after the a ccident, consistent with restrictions on access to

the accident site.

Simultaneous Electronic Transmission of NTSB Hearing

Carrier recognizes that the NTSB may conduc t a public hearing or comparable proceeding concerning an accident involving Carrier. If that proceeding occurs at a location greater than 80 miles from the accident site, Carrier will ensu re that the proceeding is made available, simultaneously, by electronic means, and at location s open to the public, at the U.S. origin and/or destination points for the relevant flight.

Resources/Training Commitment

Carrier will commit sufficient resources to carry out this Plan. It will provide adequate training to Carrier employees and agents likely to be in volved in family assistance functions so that
Carrier can meet the needs of survivors and family members following an accident.