Skip to main content


U.S. flag
      An official website of the United States government
              Here’s how you know
        Here’s how you knowDot gov**Official websites use .gov**
                 A **.gov** website belongs to an official government organization in the United States.
                  HTTPS**Secure .gov websites use HTTPS**
                 A **lock** (A locked padlock) or **https://** means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites. 
  Menu Close
          Enter the terms you wish to search for.
    Search
        








  
  
    

  
      

                                      About HHS
    
                        
                              
      
      
      Programs & Services
    
                        
                              
      
      
      Grants & Contracts
    
                        
                              
      
      
      Laws & Regulations Breadcrumb
    Home
                              About
                              Agencies
                              ASA
                              Program Support Center (PSC)
                              Transportation Services
                              GO!cardSM Frequently Asked Questions (FAQs) for Non-HHS Federal Employees
 Navigate to:
  Assistant Secretary for Administration (ASA)
    
                                    
                                            
            
      
      
      
      HHS COVID-19 Workplace Safety Plan
    
                                    
                              
            
      
      
      
      About ASA
    
                                                  
                                                                  
            
      
      
      
      EEO, Diversity & Inclusion
                                            
            
            About EEO
                          
            
            No Fear
    
                                                  
                                            
            
      
      
      
      Programs & Offices
    
                                                  
                                            
            
      
      
      
      Contact Reasonable Accommodation Coordinators
    
                                                  
                                            
            
      
      
      
      Personal Assistant Services
    
                                                  
                              
            
      
      
      
      EEO Policy Statement
    
                                                  
                                                                  
            
      
      
      
      Office of Organizational Management (OOM)
                                            
            
            About OOM
    
                                                  
                              
            
      
      
      
      Consulting Services
    
                                                  
                              
            
      
      
      
      Fair Act Inventory
    
                                                  
                              
            
      
      
      
      Contact Us
    
                                                  
                                                    
            
      
      
      
      Office of Human Resources (OHR)
                                            
            
            About OHR
                          
            
            OHR Divisions
    
                                                  
                                            
            
      
      
      
      Mission and Vision
    
                                                  
                                            
            
      
      
      
      Leadership
    
                                                  
                                            
            
      
      
      
      Contact Us
    
                                                  
                                            
            
      
      
      
      Begin Your Career at HHS
    
                                                  
                                                                  
            
      
      
      
      New Employee Orientation
    
                                                  
                                            
            
      
      
      
      HR Policy Library
    
                                                  
                                                                  
            
      
      
      
      Office of the Chief Information Officer (OCIO)
                                            
            
            About OCIO
                          
            
            What We Do
    
                                                  
                              
            
      
      
      
      Our Mission
    
                                                  
                              
            
      
      
      
      Plans & Reports
    
                                                  
                              
            
      
      
      
      Contact Us
    
                                                                
                                                    
            
      
      
      
      Cybersecurity
                          
            
            HC3 Home Page
    
                                                  
                              
            
      
      
      
      HC3 About Us
    
                                                  
                              
            
      
      
      
      HC3 FAQ
    
                                                  
                              
            
      
      
      
      HC3 Products
    
                                                  
                              
            
      
      
      
      HC3 Victim Notification
    
                                                  
                              
            
      
      
      
      HC3 Contact Us
    
                                                  
                                            
            
      
      
      
      HHS IT Management Jobs
    
                                                  
                                                    
            
      
      
      
      Program Support Center (PSC)
                                            
            
            Accounting
    
                                                  
                                                                  
            
      
      
      
      Board for Correction
    
                                                  
                                                                  
            
      
      
      
      Building Operations
    
                                                  
                                            
            
      
      
      
      Debt Collection
    
                                                  
                                                                  
            
      
      
      
      Federal Real Property Assistance Program (FRPAP)
    
                                                  
                                            
            
      
      
      
      FedResponse Contact Center
    
                                                  
                                            
            
      
      
      
      Financial Reporting Services
    
                                                  
                                            
            
      
      
      
      Grants Management
    
                                                  
                                            
            
      
      
      
      Indirect Cost Negotiations
    
                                                  
                                            
            
      
      
      
      Intake, Suitability, and Badging
    
                                                  
                                                                  
            
      
      
      
      Mail and Publishing
    
                                                  
                                            
            
      
      
      
      Physical Security, Emergency Management, and Safety
    
                                                  
                                            
            
      
      
      
      Real Property Policy and Strategy
    
                                                  
                                                                  
            
      
      
      
      Space Design and Construction
    
                                                  
                                                                  
            
      
      
      
      Supply Chain Management
    
                                                  
                                                                  
            
      
      
      
      Transportation Services
    
                                                  
                                                                  
            
      
      
      
      PSC Federal Occupational Health (FOH)
                                            
            
            Office of the Director
    
                                                  
                                                                  
            
      
      
      
      Behavioral Health Services
    
                                                  
                                                                  
            
      
      
      
      Clinical Health Services
    
                                                  
                                                                  
            
      
      
      
      Environmental Health and Safety Services
    
                                                  
                                                                  
            
      
      
      
      Wellness and Health Promotion ServicesText resize icon

                    




GO!cardSM Frequently Asked Questions (FAQs) for Non-HHS Federal Employees








  
  
    

  
      





PSC provides guidance and Frequently Asked Questions regarding the GO!*card*SM transit benefit charge card used by Non-HHS federal employees. The GO!*card*SM is the primary tool through which transit benefits are distributed to eligible federal employees who use public transportation to commute between their home and workplace.

Click here* for GO!card Do’s and Dont’s.
                        What is the GO!*card*SM?
    The GO!*card*SM is a Visa transit benefit charge card. Your monthly credit limit is equal to your approved transit benefit amount up to the maximum, which is currently $300 (or your agency's approved maximum) per month for the calendar year 2023.
      What are the GO!*card*SM features?
    The GO!*card*SM is exclusively for the purchase of monthly transit fare media.

The approved commuting benefit will be available on the 23rd of each month and purchases should be made by the 15th of the following month. If a late benefit cycle purchase posts onto the account on or after the 23rd those funds will be lost for that rotation and the Transit Program Office will not re-apply any missed funds back onto the GO!*card*SM.

	For example, If you make a purchase on the 20th of October and the transaction posts onto the account on or after the 23rd (which would be the start of the November benefit cycle) taking November's benefits the Transit Program Office will not re-apply any missed funds back onto the GO!*card*SM.
	Unused monthly transit benefits expire at the end of each benefit cycle.
	Your name will be printed on the GO!*card*SM issued to you.
	This charge card will not appear on your credit report.  The funds are drawn from a centrally billed account.
	You are not responsible for the bill and will not receive a statement.
      How much do I have on the card each month?
    Each month you should receive the amount approved for your monthly commute as listed on your transit application (up to $300 per month or your agency's approved maximum.)
      How do I get my transit benefits loaded on the GO!*card*SM?
    Transit benefits will automatically load onto the GO!*card*SM on the 23rd of each month.
      Does the GO!*card*SM affect my credit rating?
    No.  Since a credit check is not required for a transit benefit participant to be approved for the PSC GO!*card*SM, no information is reported to the Federal Credit Bureaus.
      Is there anything I need to keep track of — like a monthly statement or bill?
    Participants are not responsible for the transit benefit funds billed and therefore, will not be sent a statement.
      What can I purchase with my GO!*card*SM?
    The GO!*card*SM is exclusively for the purchase of monthly transit fare media for travel between your home and work location. The card should not be used for personal or business travel.
      What is the difference between a Travel Charge Card and the GO!*card*SM?
    The Travel Charge Card is to be used solely for business related trips not daily commutes to and from your regular work location.

The GO!*card*SM is to be used solely for commuting costs between your primary residence and official workplace on a daily basis.
      May I use the GO!*card*SM when I'm on TDY travel?
    No. The GO!*card*SM is exclusively for the purchase of monthly transit fare media for commuting between your home and work location; it is not authorized to be used while on temporary duty (TDY) travel.
      How soon can I get my GO!*card*SM
    New enrollees should receive their GO!*card*SM within 10 - 14 business days of their application approval. Transit benefits are available immediately upon card activation. The benefit amount is reloaded on the 23rd of every month.
      How do I activate my GO!*card*SM?
    Call Citibank Customer Support at (877) 905-1861 or use the following website https://cardactivation.citi.com/ Citibank's toll-free number and website can also be found on the sticker attached to the front of the card.
	Enter your card account number and your four-digit access code.
	HHS, USCG, and EPA employees: Enter the last four digits of your Employee ID
		TSA employees: Enter the four-digit code created at the time you applied for transit benefits.
		Other agency employees: Enter the last four digits of your Social Security Number.During activation, you will be asked to create a four-digit transaction PIN. This is required to make contactless purchases and purchases at ticket kiosks and unmanned ticket booths. If you do not establish a PIN, your GO!cardSM may decline.

If you choose not create your four-digit transaction PIN during card activation, you must contact Citibank’s Automated PIN Line at (877) 905-1855 prior to making purchases to avoid a possible GO!cardSM decline.
      What if I don't know my security information associated with my GO!*card*SM account?
    Contact your Agency Program Coordinator for assistance.
      How can I check my GO!*card*SM balance?
    Participants can check their account information by contacting Citibank Customer Support at (855) 643-2179 or logging onto their account via https://home.cards.citidirect.com/CommercialCard/login. They will need their GO!*card*SM number and last four numbers of their SSN or Employee ID.

For customer support via phone:

The automated attendant will report your current balance, meaning how much you have spent in the benefit period.
	Then, the automated attendant will report your available credit which is the remaining benefit you may spend in the benefit period.
      How do I use the GO!*card*SM?
    Each month on the 23rd your approved benefit amount is loaded onto the GO!*card*SM to purchase passes or fare cards directly from your transit provider. Some transit vendors offer the following purchasing options; on-line, ticket voucher machines (TVMs), through the mail, or from ticket windows. If your commute cost exceeds the amount of your transit benefit, you will pay the difference using your personal funds.
      When are benefits available and refreshed on my GO!*card*SM?
    Benefits are made available on the 23rd of each month and purchases should be made by the 15th of the following month.  This allows the transaction to post in the correct billing cycle. Please note that any unused monthly transit funds will expire at the end of the benefit cycle (22nd of the month.)

If a transit purchase posts to the GO!*card*SM account on or after the 23rd, those funds will be lost from the previous month's cycle and applied to the following benefit rotation. Please note, the Transit Program Office will not re-apply any missed funds back onto the GO!*card*SM.

For example; If you purchase your transit fare media on the 20th of October and the transaction posts to the account on or after the 23rd (which is the start of the November benefit cycle) deducting from November’s benefits you must use personal funds to pay for your remaining commute costs.  The full benefit amount should become available on November 23rd for the December benefit cycle.
      What happens to unused funds on the GO!*card*SM at the end of the monthly cycle? Will benefits carry over to the next month?
    Any unused monthly transit funds will expire at the end of the benefit cycle (22nd of the month.) Funds will not carry over to the next month. Benefits are made available on the 23rd of each month and purchases should be made by the 15th of the following month.  This allows the transaction to post in the correct billing cycle. If a transit purchase posts onto the account on or after the 23rd, those funds will be lost from the previous month’s cycle and applied to the following benefit rotation. Please note, the Transit Program Office will not re-apply any missed funds back onto the GO!*card*SM.
      How do I use the GO!*card*SM if my monthly commuting expenses exceed the amount of the benefit loaded on my card?
    Currently, the maximum pretax monthly transit benefit limit is $300 (or your agency's approved maximum).  If your monthly commuting costs exceed the amount of the benefit loaded onto your GO!*card*SM, you will need to pay for your fare by splitting the transaction. You can charge $300 on your GO!*card*SM and then pay the remaining balance with personal funds.
      Where can I use the GO!*card*SM?
    GO!cards are Merchant Category Code (MCC) specific.  This means that your card can only be used at transit vendors; all other attempts to make purchases will be declined. The GO!*card*SM can be used at a point-of sale (POS) merchant where the Visa logo is accepted.  Purchases can be made from a number of mass transit vendors.  However, participants can only use the GO!*card*SM to purchase fare media for their regular commute between home and work.  Any transportation costs that exceed the approved transit benefit amount will need to be paid for with personal funds.
      Can I use the GO!*card*SM to make multiple purchases from more than one Transit Authority?
    Yes, participants can use the GO!*card*SM on multiple occasions and at more than one point-of-sale (POS) merchant where the GO!*card*SM is accepted.  However, only use the GO!*card*SM transit benefit for regular commuting needs between home and work.
      My transit vendor doesn't accept charge cards, what do I do?
    If your transit vendor does not accept charge cards, please contact your Agency Program Coordinator to determine the best payment solution for you.
      Can I add my own funds to the GO!*card*SM?
    No, personal funds cannot be added to the GO!*card*SM.
      What transaction type should I select when using my GO!*card*SM?
    For ALL purchases, participants should select the "credit" option for the transaction to process successfully. The selection of "debit" could prevent a transaction from being completed.  Participants are required to activate their new GO!*card*SM before their initial use.
      My GO!*card*SM is expiring soon, when will my existing GO!*card*SM be replaced?
    Replacements for expiring GO!*cards* will be automatically sent during the first week of the month your card is set to expire to the current mailing address we have on file for you. Existing GO!*cards* can be used until the last day of the expiration month, however, once the new card is activated the existing one will no longer work.

**To** **prevent interrupted service**:

Contact your Agency Transit Program Coordinator to verify or update your mailing address.
	Expect the GO!*card* to arrive in a white business sized envelope **with no markings**.
	Existing GO!*cards* can be used until the last day of the expiration month. However, once the new GO!*card* is activated the existing GO!*card* will no longer work.**Activation of the replacement GO!*card*****SM****is required, reference the FAQ,** “How do I activate my replacement GO!*card*SM?”

**Update saved payment Information:**

A new expiration date and security code will be assigned to the replacement GO!*card*.
	Prior to the 15th of the month please instruct your transit vendor and/or vanpool operator that might store this information to update their records with the replacement GO!*card* details to ensure successful transaction posting.
      My GO!*card*SM expiration date is approaching.  How long can I continue to use my existing GO!*card*SM?
    Existing GO!*cards* can be used until the last day of the expiration month.  However, once the new GO!*card* is activated the existing GO!*card* will no longer work.

**NOTE:** Each participant will be assigned a NEW expiration date and CVC / security code which will display on the card. Please instruct any vanpool operator or other transit vendor that might store this information to update their records with the replacement GO!*card* details prior to the 15th of the month following the set expiration date to ensure successful transaction posting.
      How do I replace a lost or stolen GO!*card*SM charge card?
    Lost or stolen cards, should be immediately reported to Citibank at (855) 643-2179 or via CitiManager at https://home.cards.citidirect.com/CommercialCard/login.
      Is there a cost for a replacement GO!*card*SM?
    No, at this time there is no charge for a replacement GO!*card*SM.
      How do I activate my replacement GO!*card*SM?
    You may activate your replacement GO!*card*SM by contacting Citibank Customer Support at (877) 905-1861 or logging onto the following website https://cardactivation.citi.com/. When activating the GO!*card*SM, all participants should be prepared to:

Enter the 16-digit GO!*card*SM account number
	Enter the last four digits of their SSN/Employee ID number (as decided by each agency)
	Ensure you have created a four-digit transaction PIN. This is required to make contactless purchases and purchases at ticket kiosks and unmanned ticket booths. If you do not establish a PIN, your GO!*card*SM may decline.If you do not create a four-digit transaction PIN during card activation and need to verify or reset your Transactions PIN, you must contact Citibank’s Automated PIN Line (877) 905-1855 prior to making purchases to avoid a possible GO!*card*SM decline.
      Once I have received and activated my replacement GO!*card*SM what should I do with the old GO!*card*SM?
    After activation, the old GO!*card*SM is inactive and should be shredded.
      Where will my replacement GO!*card*SM be mailed and when can I expect delivery?
    Your new GO!*card* will be mailed to the mailing address we have listed on file for you. Please contact your Agency Program Coordinator to verify or update your address on file. **NOTE: GO!*cards* can be delivered to P.O. Box numbers.**

**Expiring GO!*card*****SM****:** Replacement cards are mailed the first week of the month of the expiration date. Expect the GO!*card* to arrive in a white business sized envelope with no markings. Existing GO!*cards* can be used until the last day of the expiration month. However, once the new GO!*card* is activated the existing GO!card will no longer work.
	**Lost or Stolen GO!*card*****SM****:** Replacement cards are delivered within 7-10 business days of the date your GO!*card* was reported lost or stolen.
      Will my replacement GO!*card*SM have new account information?
    Yes, replacement GO!*card*s will be issued with new expiration dates and security codes.

If your card was reported as lost or stolen, your account number will also be new.
	If you use on-line payments with your transit provider you will need to update your payment information with the new card number and expiration date.
      If my replacement GO!*card*SM has inaccurate information (e.g. wrong name, misspellings) how can I get this corrected?
    Your GO!*card*SM is issued based on the name provided on your application. Please contact your Agency Program Coordinator to correct this information.
      How do fund balances transfer from the existing GO!*card*SM to the new replacement GO!*card*SM?
    Once the replacement GO!*card*SM is activated, any remaining funds from the existing GO!*card*SM will automatically be made available on the new one.
      Can I establish the auto-pay feature to link my GO!*card*SM to my transportation provider transit card?
    No. If your transportation provider has auto-pay, please do not set up this feature. Auto-pay is a monthly payment for a recurring service that is automatically charged to a credit card (GO!*card*SM). Charge dates may change over time and if the charge is late in the benefit cycle it could post on or after the 23rd of the month. Merchants may not inform participants of those changes. If a transit purchase posts to the GO!*card*SM account on or after the 23rd, those funds will be deducted from the current month's cycle and applied to the following month's benefit rotation. Please note, the Transit Program Office will not reimburse any missed funds back onto the GO!*card*SM.
      Can I use the GO!*card*SM to pay for parking?
    No; however, some agencies may allow the use of the GO!*card*SM for parking benefits. Please contact your Agency Program Coordinator for guidance.
      Can I use my GO!*card*SM or transit benefit to pay for bicycle and/or car sharing programs?
    The GO!*card*SM must be used to pay for actual incurred commuting expenses while using mass transit or state registered vanpools as defined by the IRS.  The IRS definition of mass transit includes bus, ferry, and rail only.  The IRS definition of mass transit does not include bicycle share programs, such as Capital Bikeshare, or commercial car share organizations, such as ZipCar or Uber/Lyft.  The GO!*card*SM transit benefit charge card should not be used to procure these.
      Can I use the GO!*card*SM for non-transit expenses?
    No, it is fraudulent to use the transit benefit for any purpose other than using mass transportation to commute between home and work or vice versa. At each swipe of the GO!*card*SM, participants are personally certifying that they are using their GO!*card* transit benefit only for their regular commute to and from work.
      I am leaving my agency to take another job and have leftover benefits.  What can I do?
    Use only what you need for the month prior to your departure. Any funds remaining on the GO!*card*SM will expire at the end of the benefit cycle and your agency will only be charged for the amount you used. You must withdraw from the Transit Benefit Program by contacting your Agency Program Coordinator.
      I didn't use all of my benefit on the GO!*card*SM.  Can I give it to someone else?
    No.  GO!*card*SM benefits are used for traveling to and from your work location.  Transit benefits are not transferable or intended to be used for your leisure.  Selling or distributing your transit benefits violates the self-certification on the application.
                        *People using assistive technology may not be able to fully access information in this file. For assistance, contact the PSC Transit Subsidy Program Team at GOcard@hhs.gov.

                    
  


Content created by Program Support Center (PSC) Content last reviewed December 27, 2022 Back to top
    Contact HHS
    
                        
                                            
      
      
      Careers
    
                        
                                            
      
      
      HHS FAQs
    
                        
                                            
      
      
      Nondiscrimination NoticeHHS Archive
    
                        
                                            
      
      
      Accessibility Statement
    
                        
                                            
      
      
      Privacy Policy
    
                        
                                            
      
      
      Viewers & PlayersBudget/Performance
    
                        
                                            
      
      
      Inspector General
    
                        
                                            
      
      
      Web Site Disclaimers
    
                        
                                            
      
      
      EEO/No Fear ActFOIA
    
                        
                                            
      
      
      The White House
    
                        
                                            
      
      
      USA.gov
    
                        
                                            
      
      
      Vulnerability Disclosure Policy
        Sign Up for Email Updates

Receive the latest updates from the Secretary, Blogs, and News Releases.

Sign Up
  HHS Headquarters
          200 Independence Avenue, S.W.
                  Washington, D.C. 20201
                  Toll Free Call Center: 1-877-696-6775​