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                            Driver Assistance Technologies: NHTSA Should Take Action To Enhance Consumer Understanding of Capabilities and Limitations
    Driver Assistance Technologies:
                          NHTSA Should Take Action to Enhance Consumer Understanding of Capabilities and Limitations **GAO-24-106255**
        Published: Mar 28, 2024. Publicly Released: Mar 28, 2024.Jump To:
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                    Fast Facts
              Driver assistance technologies are increasingly included in new vehicles. But drivers who don't understand these technologies may increase their risk of accidents by turning off safety features or over-relying on convenience features.
The New Car Assessment Program is one way the National Highway Traffic Safety Administration educates drivers on vehicle technology. NHTSA's proposed updates to the program could help people better understand these technologies, but the updates are still in progress after more than a decade.
Our recommendations include communicating information about NHTSA's progress and delays in updating the program.

Two people inside a car using driver assisted technology on an interstate.
Skip to Highlights
Highlights
  What GAO Found

New vehicles are increasingly equipped with driver assistance technologies designed to prevent or mitigate crashes (crash avoidance technologies) and support the driving task (driver support systems). According to interviewed stakeholders and research GAO reviewed, when drivers have a realistic understanding of their vehicles' driver assistance technologies, they are more likely to use them as intended. There is some evidence, however, that consumers do not always have an accurate understanding of technologies' capabilities and limitations. One study found that between 27 and 79 percent of consumers surveyed had misperceptions about the limitations of different crash avoidance technologies in their vehicles. In addition, misuse is a safety concern particular to partial driving automation systems, a type of driver support system, which can take over some of the driving tasks in a vehicle but still requires the full attention of the driver.

**Vehicle Dashboard Displays Driver Assistance Technology Activation**



Within the Department of Transportation, the National Highway Traffic Safety Administration (NHTSA) provides consumers with information on crash avoidance technologies through its New Car Assessment Program (NCAP), additional information on its website, and other means. NHTSA uses checkmarks to indicate whether vehicles come equipped with the four crash avoidance technologies that it recommends and that meet NHTSA's performance criteria. In 2022, NHTSA published a draft roadmap with plans to upgrade NCAP, including recommending four more crash avoidance technologies and developing a rating system for them. These upgrades would provide more comprehensive and comparative information to consumers. However, NHTSA has not finalized its roadmap and has missed time frames even though work on these upgrades started years ago. Developing realistic time frames and publicly communicating its progress could help NHTSA provide consumers with more meaningful information. Aside from NCAP, NHTSA provides consumers with a description on partial driving automation systems, but there is little information about their intended use and operational limitations. Providing this information could assist consumers in developing a more accurate understanding of these systems.

Why GAO Did This Study

According to NHTSA, almost 42,800 people died in vehicle crashes in 2022. New vehicles are increasingly equipped with driver assistance technologies that could help reduce crashes and fatalities. NHTSA administers NCAP to educate consumers about vehicle safety, including driver assistance technologies, and to assist in consumers' purchasing decisions.

The Consolidated Appropriations Act, 2022, included a provision for GAO to review consumer education about driver assistance technologies. Among the issues this report examines are (1) consumers' use and understanding of driver assistance technologies; and (2) the extent to which NHTSA contributes to consumers' understanding and using the technologies as intended.

GAO reviewed NHTSA's relevant rulemaking documents, website, and studies; analyzed a nongeneralizable sample of NHTSA consumer complaint data; and interviewed NHTSA and other relevant agency officials and a range of industry stakeholders, including automakers and safety organizations. GAO assessed NHTSA's efforts against key project schedule management practices.

Recommendations
      
            GAO is making five recommendations, including that NHTSA finalize its NCAP roadmap, communicate progress on meeting time frames to update NCAP, and provide information to consumers on the limitations of partial driving automation systems on its website.

NHTSA agreed with our recommendations.
      Recommendations for Executive Action
        Agency Affected
                                                  Recommendation
                                                  StatusNational Highway Traffic Safety Administration
                                                                                        The Administrator of NHTSA should communicate to the public on NHTSA's website for vehicle rating information the test conditions and performance criteria NHTSA uses to determine if a vehicle's crash avoidance technologies qualify for a checkmark on the website. (Recommendation 1)
                                                                                        Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.National Highway Traffic Safety Administration
                                                                                        The Administrator of NHTSA should provide more information on NHTSA's public website about partial driving automation systems to clarify the scope of intended use and the driver's responsibility to monitor the system and the driving environment while such a system is engaged. (Recommendation 2)
                                                                                        Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.National Highway Traffic Safety Administration
                                                                                        The Administrator of NHTSA should finalize NHTSA's roadmap for NCAP as soon as possible and include updated and realistic near-term and long-term time frames for changes to NCAP. (Recommendation 3)
                                                                                        Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.National Highway Traffic Safety Administration
                                                                                        The Administrator of NHTSA should communicate progress on meeting time frames established in its roadmap for recommending four additional crash avoidance technologies and provide updated milestones and reasons for delays as needed. (Recommendation 4)
                                                                                        Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.National Highway Traffic Safety Administration
                                                                                        The Administrator of NHTSA should communicate progress on meeting time frames established in its roadmap for developing a system for rating the technologies and redesigning the new car sticker and provide updated milestones and reasons for delays as needed. (Recommendation 5)
                                                                                        Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

          See All 5 RecommendationsFull Report
    Highlights Page (1 page)
              Full Report (56 pages)
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      Chuck Young
            
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Topics
    
      Business Regulation and Consumer ProtectionAutomationAutomobilesConsumer complaintsConsumersHighway safetyMotor vehiclesProject managementPublic roads or highwaysSafety standardsTransportation researchTransportation safetyVehicle safety
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        Driver Assistance Technology
          Thursday, March 28, 2024
Stock image showing a driver and passenger in the front seat of a car using driver assisted technologies.
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