Customer 

Centric 

and Employee Driven

GPO | OFFICIAL DIGITAL SECURE

GPO Strategic Plan | FY2014-2018

October 2013

I am proud to present the GPO’s FY2014-2018 Strategic Plan, outlining the goals 

and efforts that GPO will pursue to carry out our historic mission of Keeping America 

Informed in the Digital Age.

In recent years, GPO has been undergoing a transformation from a print-centric to 

a content-centric operation, providing an expanding array of Official, Digital, Secure 

publishing services to meet the changing information needs of Congress, Federal 

agencies, and the public. In an environment dominated by constantly evolving 

technology, rapidly changing stakeholder expectations, and an ongoing shift to digital 

content via multiple formats and devices, GPO strives to do more with less, offering 

new and innovative ways to meet product and service requirements under ongoing 

fiscal constraints.

For FY 2014, our transformation will yield a broad range of initiatives and 

improvements, including a satisfaction survey of our Federal agency customers,the 

first since 2011; the release of the findings and recommendations of our Federal 

Depository Library Program Forecast Study; and a long-needed upgrade to the 

reporting process for billings against the Congressional Printing and Binding 

Appropriation, a process that has seen little change in nearly 40 years. Now that our 

Federal Digital System (FDsys) has reached the 5-year mark, we will move forward 

with development of the next generation FDsys. In our Security and Intelligent 

Documents business unit we will continue with our plans for development of the 

next generation passport in collaboration with the Department of State. Our Plant 

Operations will be upgraded significantly with the installation of a new zero makeready press, and we will move forward with plans to acquire a new digital binding 

line. Our information technology infrastructure will undergo a major upgrade with 

a data center consolidation, and COOP planning will be better synchronized with 

congressional and agency requirements. We will leverage social media tools to expand 

outreach to our stakeholders. And we will continue making the kind of improvements 

to the workplace that led our employees in 2013 to name GPO one of the best places 

to work in the Federal Government. These initiatives and improvements, as well as 

others contained in the following pages of our Strategic Plan, will all be undertaken 

within an environment of continuing fiscal constraint, with costs closely monitored 

and controlled. 

GPO’s best days are yet to come. We have the technologies, the skills, the dedication, 

and a proven record of achievement to carry out the program outlined in our plan. 

Using a strategic management framework to achieve the goals outlined in this 

document, we look forward to providing Congress, Federal agencies, and the public 

with the information products and services they want and need in the years to come.

Davita Vance-Cooks

Public Printer of the United States

GPO’S STRATEGIC PLAN FY2014-2018 3

Mission Statement

Keeping America Informed as the Official, Digital, and Secure 

source for producing, protecting, preserving, and distributing 

the official publications and information products of the 

Federal Government.

Vision

Continue to Transform Ourselves into a Digital Information 

Platform and Provider of Secure Credentials.

About GPO

Established in 1861, GPO’s mission can be traced to the 

requirement in Article I of the Constitution that Congress “keep 

a journal of its proceedings and from time to time publish the 

same.” GPO’s inplant production and printing procurement 

operations produce the official publications of Congress, 

the White House, and Federal agencies. GPO’s information 

dissemination programs provide public access to the official 

publications and information of the Government in both 

digital and printed formats through an official Web site (www.

fdsys.gov), a partnership with Federal depository libraries 

nationwide, and both online and bookstore sales. Total GPO 

employment today is approximately 1,900.

Congressional printing and information services are the 

primary function of GPO’s inplant facility in Washington, 

D.C. In addition to the Congressional Record containing the 

daily proceedings of Congress, GPO produces bills, hearings, 

reports, and other legislative documents, in digital and print 

formats, as required by the Senate and House of Representatives 

and their committees. GPO’s inplant facility also produces the 

daily Federal Register and Code of Federal Regulations, and 

the annual Budget of the U.S. Government, as well as U.S. 

passports and other secure Federal credentials. GPO has an 

additional facility in Mississippi for passport production.

GPO provides centralized operations for the procurement 

of information products for the entire Government, purchasing 

approximately $300 million annually from private sector 

vendors nationwide for Federal agency customers. About 75% 

of all the products ordered annually from GPO (other than 

passports and secure credentials) are procured from the private 

sector, including Social Security cards, census and tax forms, 

and Medicaid and Medicare materials. GPO’s procurement 

program provides great economic opportunity for the private 

sector. The majority of the firms GPO deals with are small 

businesses of 20 employees or less. 

GPO’s primary information dissemination program 

involves a partnership with 1,200 Federal depository libraries 

nationwide. Today, the partnership is predominantly electronic, 

but tangible formats are distributed where required. GPO’s 

Federal Digital System (FDsys) provides free public access to 

more than 900,000 searchable titles, with an average of 40 

million retrievals every month. GPO also provides for public 

sale of Government publications via its traditional and online 

bookstores, offers eBooks through partnerships with multiple 

vendors, and provides a variety of mobile web apps for key 

Federal documents.

GPO operates on a revolving fund basis, like a business. 

Only 16% of GPO’s funding comes from direct appropriations 

to cover the cost of congressional work and the depository 

library program and supporting distribution programs. All 

other revenues to GPO are reimbursements from agencies for 

work performed or sales of publications to the public. 

For more information, please visit www.gpo.gov. Follow 

GPO on Twitter http://twitter.com/USGPO, YouTube 

http://www.youtube.com/user/gpoprinter, and Facebook 

www.facebook.com/usgpo.

Core Values

GPO’s core values define our character. These values transcend 

product and market cycles, management trends, technological 

change, and individual leaders. Over the years, GPO has 

developed new product lines, employed new strategies, 

reengineered processes, and significantly restructured the 

organization, yet the core values have remained intact.

Commitment 

GPO has had the responsibility of Keeping America Informed 

for over 150 years. It continues that long tradition by providing 

an uncompromised dedication to authentic, fast, and reliable 

service.

Customer Service 

GPO has a customer-centric approach and has agency-wide 

procedures, policies, and activities in place to ensure we are 

meeting customers’ needs and exceeding their expectations.

Dependability 

GPO is a trusted source of Federal information and works to 

deliver quality goods and services on time.

Diversity 

GPO is dedicated to diversity in every aspect of the business. 

Our commitment to diversity helps serve customers better and 

provides a positive work environment for employees. GPO is 

committed to promoting and supporting an inclusive environment 

that provides to all employees the chance to work to their full 

potential.

Integrity 

GPO’s employees believe that honesty and the highest 

ethics form the cornerstone of the organization and create an 

environment of trust.

Teamwork

GPO employees treat one another with dignity and respect and 

communicate openly. GPO’s environment fosters collaboration 

and innovation while maintaining individual accountability. The 

agency partners with the Government and the private sector to 

provide the best value to customers.
4 GPO’S STRATEGIC PLAN FY2014-2018

I. Satisfying Our Stakeholders

A. It’s all About the Customer

Objective

Develop internal processes and procedures that support 

an internal organizational culture in which exceptional 

service, delivery, and customer satisfaction are encouraged 

and rewarded.

■ GPO will work to understand, anticipate, and meet the 

needs of customers. GPO will provide world-class customer 

service together with product innovation through a wide 

range of print and technology vehicles.

■ GPO is dedicated to providing products that deliver 

results and will recognize employees who exceed customer 

expectations.

■ GPO will continue to utilize our expertise in printing and 

information technologies to educate our customers so that 

they can take advantage of GPO products and services.

2014 Efforts

1. Administrative Service Unit – The office of the Chief 

Administrative Officer will establish an Administrative 

Service Unit which will consolidate agency-wide support 

activities that are currently situated in various business 

units. 

2. Customer Surveys

■ GPOExpress Survey – Business Products and Services 

will conduct the third annual GPOExpress survey to 

gauge user satisfaction and overall evaluation of the 

usefulness of the program.

■ Customer Satisfaction Survey – GPO will develop 

and implement a customer satisfaction survey.

■ Customer Survey Tool – Security and Intelligent 

Documents (SID) will evaluate results from a customer 

survey and develop action items, as appropriate.

3. Digital Public Library of America (DPLA) – Working 

collaboratively with Programs, Strategy, and Technology, 

Library Services and Content Management will test and 

implement the process to make collection records available 

via the DPLA, to serve as a “Federal hub.”

4. Federal Digital System (FDsys) – Programs, Strategy, 

and Technology will continue providing management, 

development, and support of FDsys including adding 

content and enhancing functionality to meet the needs of 

agency customers and other stakeholders. 

5. Integrated Library System (ILS) – The current ILS 

contract is expiring, and a Library Services and Content 

Management (LSCM) project team has been formed. 

Planning is currently underway to evaluate workflows and 

the current functional needs of GPO staff, libraries, and 

the general public. In addition, LSCM will evaluate new 

functionality of a “Next Generation” ILS to ensure that it 

meets the expectations of our key stakeholders, the FDLP, 

and anyone searching for Federal Government information. 

6. Interagency Council on Printing and Publications 

Services (ICPPS) – Business Products and Services 

will work with ICPPS leadership to broaden the base of 

members and increase active participation by developing 

enhanced meeting content that is timely and relevant to 

agency publishing pressures and needs.

7. Library Conferences and Educational Opportunities

■ Depository Library Council Meeting and Federal 

Depository Library Conference – Library Services 

and Content Management (LSCM) will continue to 

provide the opportunity for attendees to meet and 

interact with the Public Printer, Superintendent of 

Documents and GPO staff, and attend educational and 

agency training. Virtual attendance will be offered via 

GPO’s e-learning platform.

■ Interagency Depository Seminar – LSCM will 

continue to offer training and information related 

to depository operations, agency resources and best 

practices at the Interagency Depository Seminar. 

Virtual attendance will be offered via GPO’s e-learning 

platform.

■ Preservation Week – An online conference will 

again be offered in spring 2014 via LSCM’s e-learning 

platform, to include presentations on preservation and 

other topics of interest, identified in the Forecast Study 

responses.

8. Marketing Initiatives

■ GPO Road Shows – In light of reduced customer 

travel budgets, Business Products and Services will 

change the regional emphasis from GPO Road Show 

marketing and educational events to increased use of 

new content delivered via webinars and other online 

outreach opportunities that do not require travel.

■ Customer Presentations – Business Products and 

Services will work with GPO business units to develop 

short informational narrated slide presentations to assist 

customers in working with GPO.

■ Information Exchange – In an effort to work more 

closely with all GPO business unit marketing resources, 

Business Products and Services will develop online 

and live-meeting internal GPO information exchange 

opportunities to assist in coordinating marketing 

activities and assets.

■ Digital Communication – Business Products and 

Services will explore the feasibility of instituting digital 

communication avenues such as blogs and e-newsletters 

to increase the reach of GPO communications to 

customers.

9. National Bibliographic Records Inventory Plan — 

Library Services and Content Management (LSCM) 

will:

■ Identify fugitive U.S. Government publications (e.g., 

published Federal agency materials within scope of 

the FDLP and the Cataloging and Indexing Program, 

but Agencies have not notified GPO of what they have 

published, or have not provided copies to GPO) and 
GPO’S STRATEGIC PLAN FY2014-2018 5

pre-1976 titles not in the Catalog of Government 

Publications (CGP) that fall within LSCM’s program 

responsibilities (Federal Depository Library Program 

and Cataloging and Indexing Program). 

■ Create a common platform for electronic cataloging and 

metadata information to standardize access for LSCM 

staff, the FDLP library community and the public via the 

CGP (http://catalog.gpo.gov). 

■ Inventory historical publications at GPO for inclusion 

in the National Bibliographic Records Inventory and for 

possible inclusion in future projects.

10. National Plan for the Future of the Federal 

 Depository Library Program (FDLP) – After 

completing analysis of the FDLP Forecast Study, Library 

Services and Content Management (LSCM) will present 

recommendations and findings to the FDLP community. 

LSCM will prepare the FDLP National Academy of 

Public Administration reports (specifically those 

recommendations for LSCM), and develop an action plan 

for implementation, working collaboratively with Federal 

Depository libraries.

11. Reforming Congressional Billing and Reporting –

The office of the Chief of Staff, in collaboration 

with Congressional staff, will review and develop 

recommendations to improve GPO’s Congressional billing 

process. 

12. Security – Security Services will:

■ Develop an “all-hazards” approach to emergency 

preparedness that includes the following four phases: 

mitigation, preparedness, response, and recovery.

■ Identify and leverage new technologies to address 

emerging issues.

■ Recommend anti-terrorism and crime prevention 

countermeasures in response to actionable threat 

information.

13. Training Initiatives

■ Webinars and Training Portal – Library Services and 

Content Management (LSCM) will expand training 

options to include more webinars via the e-learning 

platform focusing on depository operations and 

outside Agency resources. In addition, LSCM will work 

with community stakeholders to develop a training 

resource portal for use by coordinators and others 

interested in government information.

■ GPO Institute – Business Products and Services 

will increase the number and type of online training 

opportunities through the GPO Institute with more 

emphasis on utilizing GPO subject matter experts to 

facilitate training.

14. Web Development Services – Business Products 

and Services (BPS) will establish a term contract for 

the provision of web content development services in 

support of web design engagements. Utilizing skilled 

contractor support will allow BPS to scale up the 

number of web site design engagements that can be 

executed.

B. Open and Transparent 

Objective 

Build on GPO’s ongoing commitment to an open and 

transparent government.

■ GPO will continue to provide authentic information to the 

American public through a variety of print and technology 

vehicles efficiently and securely. 

■ GPO will become a key innovator and leader in the 

Presidential mandate of transparency (White House Open 

Government Initiative). Realizing that participation, and 

collaboration form the cornerstone of an open government, 

GPO will utilize all available technology to assist Federal 

agencies in disseminating information about their 

operations in a fast, secure, and permanent manner.

2014 Efforts

1. Customer Ordering – GPO will create a document 

repository to support customer access to ordering 

documents.

2. ISO 9001 – Security and Intelligent Documents will 

re-certify its entire workforce and processes under the 

ISO 9001 umbrella. Both locations (D.C. and Stennis, 

Mississippi) and all operations (Passports, Smartcards 

and New Product Development) are conducted under this 

open and transparent, documented and auditable system, 

recognized around the globe for excellence in production, 

quality and process improvements.

3. Next Generation Federal Digital System (NextGen 

FDsys) – Programs, Strategy, and Technology (PST) 

will develop and implement the Next Generation FDsys. 

NextGen functionality will greatly enhance the way 

stakeholders can interact with FDsys, strengthening GPO’s 

position as the central location for access to Federal 

government information. NextGen FDsys encompasses four 

interrelated initiatives:

■ Responsive User Interface Design – PST will 

implement a responsive user interface design for FDsys 

to optimize ease of viewing and navigation across a 

range of devices.

■ Usability – PST will measure the usability of the 

FDsys public website and update the user interface to 

demonstrate measurable improvements.

■ Search Engine Refresh – PST will replace the existing 

search engine.

■ Publication Linking – PST will define, persist, access, 

and present relationships among documents.
6 GPO’S STRATEGIC PLAN FY2014-2018

C. Enhance Strategic Partnerships

Objective

Enhance strategic partnerships to gain flexibility, build 

effective networks, and manage processes to meet 

customer demands and expectations.

■ GPO will develop the agency-wide synergies and 

flexibilities to continuously strive for quality, availability, 

and efficiency in the delivery of products and services. 

GPO will also work to improve its internal culture and 

business processes to ensure mutual support and growth to 

customers and employees.

■ GPO will continuously work on strengthening purposeful 

collaboration with internal and external customers that 

will create more efficient and effective programs and 

processes.

2014 Efforts

1. Acquisition Planning – Acquisition Services will work 

with business units to engage in advanced acquisition 

planning on the programmatic level.

2. Communication and Marketing Plan – Business 

Products and Services will establish an agency 

communication and marketing plan promoting “Official, 

Digital, and Secure” in order to provide a roadmap and 

established budget for efforts to promote GPO’s products 

and services that will address the needs of all revenuegenerating business units in a unified and consistent 

fashion.

3. Leasing Agreements – Plant Operations will continue 

supporting strategic partnerships with Federal partners to 

establish leasing agreements for consolidated GPO space.

4. New Library Services and Content Management 

(LSCM) Strategic Partners – Library Services and 

Content Management will continue developing new 

strategic partnerships that safeguard historical Government 

documents, preserve print collections, and include 

cataloging, digitizing, and preserving tangible copies of 

government publications. LSCM will support efforts to 

increase public access to digitized collections of high value 

to the American public.

5. Next Generation Passport Plan – Security and 

Intelligent Documents (SID) will continue to work 

closely as a partner with the Department of State on their 

Next Generation Passport Program working groups and 

committees. SID will play a key role in the development of 

the final design, construction and security features found 

in the Next Generation Passport. SID will ensure that the 

right equipment, trained personnel, and processes are in 

place to support the Department of State’s Next Generation 

Passport goals.

6. Online Ordering System – Business Products and 

Services will implement an online Database Order 

Tracking System (DOTS) at GPO’s Laurel, Maryland facility 

that can be customized for use in building individual 

agency “storefront” ordering systems and will allow the 

Laurel facility to fulfill items previously only available 

through GPO’s Pueblo, Colorado facility.

7. Online Paper Store – Through a strategic partnership 

with a private-sector company, Plant Operations will 

continue maintaining an on-line tool for any government 

customer to procure paper products of good quality and at 

a fair price.

8. Print On Demand (POD) – Business Products and 

Services will establish channels to support the migration 

of GPO Bookstore products to POD, in order to open new 

market opportunities for Federal publications and create 

broader exposure to a network of academic, library, and 

retail customers.

9. Treasury Account Symbol (TAS) and Business Event 

Type Code (BETC) – Customer Services and Finance 

and Administration will support the implementation of 

the Treasury TAS/BETC requirements, work to minimize 

disruptions for customers, and decrease delayed billings.

II. Strengthening Our 

 Organizational Foundation

A. Right Tools

Objective 

Anticipate, plan and equip GPO to provide products and 

services to customers.

■ In order to provide quality service to customers, GPO must 

invest in employees and technology. GPO will focus on 

the creation of first-rate, system-wide solutions that meet 

customer requirements and exceed customer expectations. 

GPO will improve processes and technologies to ensure 

that solutions are scalable, available, cost-effective, and 

secure.

■ Technology investments will be in direct relationship 

with GPO’s business goals, resulting in excellent customer 

service, strong partnerships, secure infrastructures, and 

cost-effective performance.

2014 Efforts

1. Advanced Manufacturing – Within the limits of 

available funding, Plant Operations will continue 

relying on a balanced approach when investigating next 

generation technologies for its production operations.

2. Arrival Tracking System – Official Journals of 

Government will work with Information Technology and 

Services and Plant Operations to refresh the Pitney-Bowes 

Arrival Tracking system used to track deliveries of printed 

materials to congressional offices. 

3. Automated Procurement System – Acquisition 

Services will develop an acquisition plan for an Automated 

Procurement System for submission to the Joint 

Committee on Printing. 
GPO’S STRATEGIC PLAN FY2014-2018 7

4. Data Center Consolidation and Modernization – 

Information Technology and Systems will begin a 

modernization project to update the GPO data center 

environment to meet current and future technology 

requirements.

5. Enhanced Access and Content – Library Services and 

Content Management (LSCM) will develop requirements, 

assess and select a new integrated library system to better 

support the discovery and access of Federal documents. 

LSCM will launch an e-book program for FDLPs, and 

implement more effective methods for distributing catalog 

records to support Federal depository libraries.

6. Federal Depository Library Program (FDLP) Website – 

Library Services and Content Management will continue 

the migration of FDLP.gov, FDLP Community Site, and 

Ben’s Guide to a modern web platform. 

7. Full Deployment of XML Publication – Plant 

Operations will continue pursuing the implementation of 

a state-of-the-art composition tool to replace MicroComp, 

a 30-year old locator-based system that does not support 

today’s Extended Markup Language (XML) data standard.

8. Industry Certifications – Plant Operations will continue 

sustaining best-in-class industry certifications such as 

IDEAlliance’s G7 Master Printer certification [GRACoL 

Proof, Digital Offset and Sheet-fed Offset Printing]; 

certification for Graphic Arts Industry Color Viewing 

Standard ISO3664:2009; and certification as a Certified 

Institutional Member of the Library Binding Institute for 

compliance with ANSI/NISO/LBI Library Binding Standard 

Z39.78-2000. The business unit will also continue seeking 

additional certifications as appropriate.

9. Infrastructure Management – Plant Operations will 

continue ensuring a viable engineering and facilities 

infrastructure to support the agency’s business model. 

10. Lean Manufacturing – Plant Operations will continue 

implementing lean manufacturing techniques to 

streamline and simplify operations throughout the 

business unit, especially using 5S methodology. (This 

methodology refers to workplace organization, efficiency, 

and effectiveness. Five Japanese “S” words translated to 

English describe the process: Sort, Set in Order, Shine, 

Standardize, and Sustain.) The Lean Manufacturing 

philosophy focuses on preserving value with less work and 

emphasizes the reduction of the seven unnecessary wastes 

including: unnecessary transportation, inventory, motion, 

waiting, over-processing, overproduction, and defects.

11. Modernization of Legacy Applications – Information 

Technology and Systems will continue to work with 

Business Units to modernize legacy applications to ensure 

application support and improve system capabilities. 

12. Performance Metrics – Plant Operations will continue 

relying on quantitative operational metrics to measure 

organizational performance. These metrics are well 

established and cover volume of work, rework, safety, 

machine utilization, labor utilization, and environmental 

impact.

13. Program Management Support – Programs, Strategy, 

and Technology will continue to provide program 

support to ensure that agency programs and projects 

are delivered according to stakeholder schedules, while 

meeting stakeholder needs, maximizing agency value, and 

minimizing overall agency costs. 

14. Smart Card Operations – Security and Intelligent 

Documents will work with agencies to meet their secure 

credential requirements.

15. Strategic Planning – Programs, Strategy, and 

Technology will oversee agency strategic planning, 

ensuring that business units have strategic plans and that 

key efforts are updated on a quarterly basis, culminating in 

the availability of the agency strategic plan.

16. Training for FDLP Coordinators – Library Services 

and Content Management will update training for FDLP 

coordinators, and develop appropriate guides, manuals, 

and resources available for access on the FDLP website. 

LSCM will also develop appropriate training via webinars, 

allowing depository library coordinators to access and 

view training webinars at their convenience.

17. Vehicle Fleet Tracking – Consistent with industry 

leaders, Plant Operations’ fleet vehicles will continue 

leveraging GPS tracking devices to study and optimize 

routes and provide real-time utilization.

B. Maintain Fiscal Responsibility

Objective 

Utilize a cost effective and collaborative approach in 

managing GPO’s business processes to help the agency 

achieve its strategic initiatives and ensure continued 

financial stability.

2014 Efforts

1. Cost Reduction – GPO will implement projects identified 

for process improvement and operational efficiency.

2. Financial Management 

■ Capital Plan – Finance and Administration will 

maintain a rolling, five-year capital plan which 

addresses GPO’s mission and strategic objectives.

■ Cash Flow – Finance and Administration will 

effectively and efficiently manage GPO’s financial 

resources to maximize the agency’s cash flow.

■ Overhead Costs – Finance and Administration will 

continue to monitor controls in reduction of overhead 

costs.

■ Sequestration – The Congressional Relations Office, 

in conjunction with Finance and Administration, will 

manage the fiscal impact of sequestration to ensure the 

continued provision of mission-critical products and 

services for Congress, Federal agencies, and the public.
8 GPO’S STRATEGIC PLAN FY2014-2018

3. Implementation of National Academy of Public 

Administration (NAPA) Recommendations – The 

office of the Chief of Staff will monitor the agency’s 

implementation of recommendations from the January 

2013 report by a panel of the NAPA, who conducted a study 

of the agency’s current role, its operations, and its future 

direction.

4. Printing Performance Ratios – Plant Operations will 

continue benchmarking its financial performance against 

applicable National Association of Printing Leadership 

(NAPL) Management Plus Ratios and seek to ensure a 

positive net income.

C. Environmental Stewardship

Objective

Continue to integrate the application of environmental 

values into GPO processes and support environmental 

stewardship through effective implementation of “green 

initiatives.”

■ GPO is committed to working toward a more sustainable 

future and providing a safer, healthier environment 

to future generations. GPO will continue to introduce 

programs that include recycling, reducing energy 

consumption, and reducing GPO’s carbon footprint and 

will provide Federal customers with environmentally 

friendly printing alternatives.

■ GPO will remain committed to creating a sustainable 

environment that prioritizes agency actions based on return 

on investment. GPO will continue with initiatives regarding 

paper consumption, petroleum products utilization, energy 

expenditures, emissions, and other areas that have reduced 

its footprint on the environment. GPO is developing 

additional plans to incorporate this direction well into the 

future.

2014 Efforts

1. Environmental Programs – Security Services will 

establish environmental programs that continuously 

improve the Agency’s environmental performance, with 

policies and procedures that reduce its environmental 

impacts and the risk of regulatory non-compliance.

2. Green Initiatives – Plant Operations will continue 

integrating environmentally friendly values into processes 

and support environmental stewardship through fiscally 

responsible and effective implementation of green 

initiatives. The business unit will continue maintaining 

certification as a Sustainable Green Printer.

D. Continuity of Operations (COOP)

Objective 

Develop appropriate plans to provide for the continuation 

of GPO’s essential functions and operations during a wide 

range of all-hazards emergencies.

At GPO, COOP enables continuation of essential functions 

of printing and information product operations for Congress, 

Federal agencies, and the public in the event of a national 

security or isolated emergency affecting GPO facilities in 

Washington, D.C. 

2014 Efforts

1. COOP Efforts – Official Journals of Government will 

oversee agency COOP activities.

2. COOP Support – Plant Operations will continue 

strengthening strategic partnerships within all three 

branches of government to support COOP needs for 

publishing and in some cases to serve as an emergency 

response area.

III. Offering Products and Services

A. Statutory Foundation

Objective

The mission of the GPO is rooted in legislation codified 

in Title 44 U.S.C. We will continue to use technology and 

best practices to ensure the most efficient and effective 

provision of mission-critical products and services for 

Congress, Federal agencies, and the public.

2014 Efforts

1. FDsys Electronic Content Services – Programs, 

Strategy, and Technology will market FDsys electronic 

content services to prospective Federal agency customers on 

a cost recovery basis.

2. Social Media – The Public Relations office will expand 

and grow GPO’s social media efforts by utilizing 

information supplied by GPO business units to increase 

GPO’s followers and likes across the different social media 

platforms and joining new platforms when it is appropriate.

3. Plant Certifications – Plant Operations will maintain 

current manufacturing certifications of excellence and 

achieve others as appropriate.
GPO’S STRATEGIC PLAN FY2014-2018

B. Secure Federal Credentials

Objective

Provide the capability to meet the secure Federal credential 

requirements of Federal agencies.

GPO plays a vital role in the security programs of our 

customers and our Nation. GPO produces the latest-generation 

electronic passports for the Department of State (DOS). Proven 

passport capabilities are built into a family of secure credential 

products for our agency customers. They acquire secure 

credential design, printing, manufacturing, personalization, 

and delivery—all from GPO. Work is performed in 

Government facilities by Government employees with proper 

clearances. 

2014 Efforts

1. New Smart Card Products – Security and Intelligent 

Documents will continue to develop products and services 

to fulfill the requirements of Federal agencies for secure 

credentials.

2. Secure Credential Acquisitions – Acquisition Services 

will support Security and Intelligent Documents in the 

acquisition of equipment, goods, and services in support of 

providing secure credentials for the Federal Government.

IV. Engaging Our Workforce

A. Employer of Choice

Objective

Transform GPO into an employer of choice through 

proactive workforce planning that focuses on diversity and 

through fostering work life programs to meet the changing 

needs of today’s and tomorrow’s employees.

GPO’s ability to be viewed as an employer of choice depends 

on the agency’s ability to develop and attract quality 

employees and to motivate them to perform at high levels. 

GPO will work to maintain an environment that is fair, 

unbiased, and family-friendly, that promotes and values 

opportunity and inclusiveness. This includes a focus on 

reducing the incidents of EEO complaints.

Attracting and keeping high-caliber employees and cultivating 

a talented, diverse workforce will allow GPO to tackle the 

challenges posed by an increasingly complex, ever-changing 

external environment. GPO is committed to treating all 

employees fairly, respecting their diversity, and valuing their 

contributions.

2014 Efforts

1. Human Capital

Human Capital (HC) will create strategic partnerships 

with business units, assisting them with their strategic 

initiatives and staffing plans.

HC will leverage existing technology and pursue new 

technology throughout the department to develop, 

implement, and manage HC strategies and services. 

HC will implement performance management best 

practices to enhance and reward results-oriented 

performance.

2. Internal Training – GPO will identify and meet needs for 

on the job training, build specialty skill sets, and perform 

succession planning.

3. Knowledge Database – Customer Services will expand 

and enhance the Knowledge Database with information to 

maintain employee development and to support knowledge 

management needs.

4. Model EEO Program – The Equal Employment 

Opportunity (EEO) office will provide the framework to 

create and maintain a model EEO program in accordance 

with U.S. Equal Employment Opportunity Commission’s 

regulations and Management Directive 715. This program 

will be comprised of six essential elements:

Demonstrated Commitment

Making EEO an Integral Part of the Agency’s Strategic 

Mission

Ensuring Management and Program Accountability

Proactive Prevention

Efficiency

Responsiveness and Legal Compliance

9
The services of the U.S. Government Printing Office provide 

a unique value to the Federal community and the taxpayer.

GPO is the Federal Government’s primary centralized resource for producing, procuring, 

cataloging, indexing, authenticating, disseminating, and preserving the official information 

products of the U.S. Government in digital and tangible forms. The agency is responsible for 

the production and distribution of information products for all three branches of the Federal 

Government, including U.S. passports for the Department of State, as well as the official 

publications of Congress, the White House and other Federal agencies, and the courts.

Along with sales of publications in digital and tangible formats to the public, GPO supports 

openness and transparency in Government by providing permanent public access to 

Federal Government information at no charge through its Federal Digital System (FDsys) 

www.fdsys.gov and through partnerships with approximately 1,220 libraries nationwide 

participating in the Federal Depository Library Program.

For more information, please visit www.gpo.gov. 

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