UNITED STATES OF AMERICA

FEDERAL TRADE COMMISSION

WASHINGTON, D.C. 20580

Lois Greisman

 Associate Director

Division of Marketing Practices

Phone: (202) 326-3404

January 24, 2024 

Via Federal Express

Staples Funeral Home & Cremation Care

53 Brunswick Ave. 

Gardiner, ME 04345 

Re: Funeral Rule Compliance Notice

Dear Funeral Provider:

As you know, the Federal Trade Commission (“FTC”) has issued a trade regulation rule 

concerning funeral industry practices (“Funeral Rule”), 16 C.F.R. Part 453. The Funeral Rule 

became fully effective on April 30, 1984, and revisions to the Funeral Rule became effective on 

July 19, 1994. As amended, the Funeral Rule has the full force and effect of federal law.

 The Funeral Rule requires that funeral providers disclose prices and other information to 

persons arranging funerals. The Funeral Rule requires disclosure of itemized price information 

both over the telephone and in writing concerning general funeral services and ancillary 

arrangements offered by the funeral provider, as well as price lists for caskets and outer burial 

containers. The Funeral Rule prohibits misrepresentations about legal, cemetery or crematory 

requirements pertaining to the disposition of human remains, including embalming. Certain 

unfair practices also are prohibited, such as embalming for a fee without prior permission; 

requiring consumers to purchase caskets for direct cremation; or conditioning the purchase of 

any funeral good or service upon the purchase of any other funeral good or service. Moreover, 

the Funeral Rule requires that each person who arranges a funeral be given a statement of the 

funeral goods and services selected by that person and the price to be paid for each item. Failure 

to comply with the Funeral Rule may result in penalties of up to $51,744 per violation. 

FTC staff has obtained information that, in March and May 2023, during undercover calls 

placed by the FTC, Staples Funeral Home & Cremation Care (“Staples Funeral”) did not provide 

accurate information over the telephone in response to questions about your offerings or prices. 

In particular, Staples Funeral failed to provide accurate information about your prices or 

services. Specifically, we contacted your office on two occasions, and you provided materially 

different prices for the same goods and services on each call. 

In FTC staff’s view, the conduct described above violates of the Funeral Rule. While

staff does not currently intend to recommend to the Commission that it take formal legal action 
Staples Funeral Home & Cremation Care

Page 2 of 2

against Staples Funeral, you should take prompt remedial action to make sure Staples Funeral

and its staff provide accurate information over the phone about its prices and offerings. 

Enclosed for your review is a copy of the business guide “Complying with the Funeral 

Rule.” The guide is intended to help you comply with the Funeral Rule and includes information 

about your obligations to provide accurate information over the phone. If you have any 

questions after reviewing this letter and the guide, please call FTC attorneys Rebecca Plett at 

202-326-3664 or Melissa Dickey at 202-326-2662. 

Respectfully yours,

Enclosure