U.S. GOVERNMENT PRINTING OFFICE 

Strategic Vision Plan Fiscal Year 2011 Accomplishments 

YEARS

1861-2 011

October 2011 

The federal government is in a period of profound transition. Technological 

advances and budgetary constraints make it more important than ever for the 

Government Printing Offce (GPO) to stay focused on our goals and committed 

to a strategic management framework that promotes continuous assessment and 

improvement. 

I have seen frst hand that an organization will be successful when a good strategic 

plan is combined with superior execution. During FY 2011, GPO became more 

customer-focused and results-oriented. As a result, we have continued to streamline 

operations, utilize new technologies, develop new products and services, and create 

a more positive customer experience, while reducing costs. 

Our customer-centric, employee driven approach has allowed GPO to meet the 

initiatives set forth in the GPO FY 2011 Strategic Vision Document and continues our 

tradition of Keeping America Informed. 

I am proud to present the GPO’s FY 2011 Strategic Vision Accomplishments document 

which highlights the achievements in making GPO’s Strategic Vision a reality. Our 

progress in pursuit of the Strategic Vision is assessed in annual increments through 

the use of specifc performance goals and measures. 

Each of the 10 goals in the Strategic Vision Plan (SVP) is a priority for the 

leadership team and is dependent upon effective execution at all levels of the 

Agency. It is important to monitor progress to ensure GPO stays focused on 

the mission to “Produce, protect, preserve, and distribute documents of our 

democracy” effectively and effciently. 

This report was developed collaboratively with business unit leaders to provide 

information regarding key accomplishments toward the goals stated in the SVP 

as well as GPO’s Core Agency commitments of Customer Service, Diversity and 

Employee satisfaction. 

William J. Boarman 

Public Printer of the United States 
I. Strategic Initiative – 

Satisfying Our Stakeholders 

GOAL 1 – It’s All About The Customer 

Create an internal organizational culture in which exceptional 

service, delivery, and customer satisfaction are encouraged and 

rewarded as the foundation of a reputation for world-class 

customer service. GPO must provide products and services 

to our customers and utilize new technologies to meet our 

customers’ needs. 

Accomplishments 

2011 Customer Satisfaction Survey 

The 2011 Customer Satisfaction Survey showed that 91 percent 

of 750 Federal agency customers that responded to the survey 

are satisfed overall with the services they are receiving. The 

survey focused on GPO’s printing and publishing services, 

billing processes, and employee customer service. The survey 

reported improvements across the board in satisfaction 

with GPO’s billing process, including promptness of billing, 

accuracy of invoices, the billing problem resolution process, 

and satisfaction with GPO’s deposit accounts. 

Account Managers Activity 

Agency Accounts and Marketing track individual and team sales 

against respective sales goals to gauge new business activity 

by the National Account Managers. Full FY11 aggregate sales 

achievement for the National Account Managers (NAMs) 

represents year-over-year sales growth of $2,862,508 (21.7% 

growth) for the combined Central and Regional NAM teams. 

Agency Customer Needs Assessment 

Central and Regional National Account Managers conducted 

35 targeted agency assessment meetings to gain a better 

understanding of agency customers’ short-term and longterm printing and communication needs. The information 

gleaned from these meetings was used to develop specifc sales 

strategies for the purpose of growing the GPO business within 

these agencies and identifcation of new business opportunities. 

Congressional Office Needs Survey 

In May 2011, GPO developed and conducted the frst-ever, 

online survey of congressional offces and committees on their 

need for printed Congressional Record and OFR publications. 

The survey generated an approximate 50% response rate, with 

many—though not all—offces and committees requesting to 

reduce or opt out of their receipt of these publications. 

GPO Open House 

The August 2011 Open House which had a theme “Imagine 

More” was an opportunity for the 81 Federal Agency customers 

in attendance to learn about the latest printing methods and 

digital technologies offered by GPO. 

GPO Road Shows 

GPO Road Shows are the primary sales and marketing outreach 

activities used by the GPO National Account Managers. They 

hosted 28 GPO Road Shows in 27 cities with 487 agency 

representatives in attendance. National Account Managers also 

conducted 4 additional offsite agency-specifc training events 

with a total of 145 agency staff in attendance. Marketing also 

facilitated attendance at FOSE and On-Demand conferences, 

both which were held in Washington DC in FY 20 11. 

On Time Product Delivery 

GPO Plant Operations tracks the delivery of the Congressional 

Record (CR), Federal Register (FR) and the Code of Federal 

Register (CFR). Both the FR and CR are delivered on time over 

92% of the time. 

Reward Mechanism 

GPO rewards employees for demonstrating a high level of 

service and promotes their successes. These successes are 

publicized on our LINK system and are included in Typeline. 

GOAL 2 – Open and Transparent 

Build on GPO’s 150-year commitment to an open and 

transparent government to increase the number of documents 

disseminated digitally and in print. Specifcally GPO will; 

1. Provide information to the public by offering agencies 

a cost-effective way to disseminate information. This 

strategy will provide an environment of openness that will 

strengthen our democracy and promote effciency and 

effectiveness in Government. 

2. Increase the transparency of GPO operations and assess 

GPO management’s ability to lead, while empowering and 

supporting the employees. 

Accomplishments 

E-Book Market 

GPO is now providing eBooks to public libraries, academic 

libraries, e-retailers, and direct to the public through 

agreements with Google eBooks, Overdrive, Ingram MyiLibrary 

and Ingram Digital Distribution. Approximately 300 eBooks 

have been sold to date. GPO developed in-house eBook 

production capabilities and developed procedures to work with 

vendors to produce eBooks for Federal agencies through a print 

procurement-type process. 

FDSys 

Since FDsys assumed the role of GPO’s system of record for 

online Federal Government information in December 2010, 

GPO has focused FDsys efforts towards increasing the amount 

of content within the system and increasing the ways content 

can be used and reused. There are now over 60,000 user visits 

to FDsys every week, which represents a 300 percent growth 

in user visits from December 2010 to October 2011.GPO has 

2 U.S. GOVERNMENT PRINTING OFFICE | Strategic Vision Plan Fiscal Year 2011 Accomplishments 
also focused FDsys efforts towards increasing the amount of 

content within the system and increasing the ways content can 

be used and reused. GPO has achieved these goals by: 

n Adding content collections from all three branches of 

government, including the Coastal Zone Information 

Center, Digitized Statutes at Large for 1981-2002, and 

opinions of the United States appellate, district, and 

bankruptcy courts. 

n Providing access to XML datasets through data.gov, 

including the Public Papers of the President, U.S. 

Government Manual, the Federal Register and the 

Code of Federal Regulations. 

Government Performance Results Act (GPRA) 

Quality Assurance maintains the GPO Balanced Scorecard 

to ensure that GPO meets its GPRA requirements. SVP and 

GPRA status is reported annually to executive management. 

GPO regularly attends Legislative Branch Financial Managers 

Council (LBFMC) meetings for GPO. 

Metric Development 

GPO Managers have developed baseline targets and quality/ 

production metrics so that the effciency and/or effectiveness of 

programs and operations can be measured. 

OIG Audits 

The OIG issued seven audit reports in FY 2011 which 

covered topics such as GPO Ethics Program, Control and 

Accountability of Laptop Computers, FDsys Risk Management, 

Contract Oversight and IV&V, Secure Card Personalization 

System information technology controls, and Assessment 

of GPO’s PKI Certifcation Authority. GPO closed 33 

recommendations from these reports which can be found at: 

http://www.gpo.gov/oig/audits.htm. 

Social Media 

GPO launched a Facebook page in February 2011 and now has 

1321 “likes” or followers. Four Square and Yelp accounts were 

created to promote the GPO, our 150th anniversary exhibit, 

and GPO’s bookstore. GPO’s Twitter account has 2,775 

followers. 

Strategic Planning 

The GPO Strategic Vision Plan (SVP) was distributed May 

2011. Employees were made aware of the agency goals, core 

commitments and key efforts which were directly linked to 

performance plans. 

GOAL 3 – Enhance Strategic Partnerships 

Enhance GPO’s strategic partnerships to gain fexibility, build 

effective networks, and manage processes to meet and exceed 

customer expectations. 

Accomplishments 

GPO and Department of State 

In order to monitor our efforts in producing quality US 

electronic passports for the Department of State (DOS) in a 

timely manner, Security Intelligent Document (SID) maintains 

annual, monthly, weekly and daily production metrics. Reports 

include statistics on production, waste, quality and customer 

service activities. GPO representatives are part of a Joint 

Committee with the Department of State called the Supply 

Demand and Quality Committee that meets once a month to 

address any open issues or concerns that the State Department 

may have. SID produced 13M U.S. Passports requested by DOS 

for FY 2011. 

GPO and Federal Depository Library Community 

LSCM identifed new cooperative and collaborative projects 

involving Federal information dissemination within the 

information community and federal agencies in FY 2011. 

GPO led collaboration efforts with several agencies to improve 

Federal information sharing. 

n GPO accomplishments included outreach and 

presentations which were delivered at national conferences 

and events within the information community. 

n Cooperative and collaborative efforts include the 

Digitization Projects Registry (DPR) website which LSCM 

launched to support Federal Depositories, Federal Agencies, 

and Public Users. 

n A Document Discovery Program was implemented to 

work with the Federal information community to ensure 

the public has access to Federal information at no cost to 

public users and Federal agencies. 

n GPO collaborated with the Library of Congress (LOC) and 

the National Oceanic and Atmospheric Administration’s 

Coastal Zone Information Center (NOAA/CZIC) to 

digitize and incorporate documents into FDsys. GPO also 

continues to work with the LOC and National Archives and 

Records Administration (NARA) to collaboratively address 

preservation standards for content in a variety of electronic 

formats. 

GPO & Federal Judiciary 

The GPO and the Federal Judiciary are launching a one year 

pilot program providing free public access to court opinions 

through GPO’s Federal Digital System (FDsys). When fully 

implemented, the pilot will include up to 42 courts. 

GPO and FedEx Office 

The GPOExpress contract, a partnership between GPO and 

FedEx Offce, was renewed in January 2011. As part of the 

renewal, prices were reduced 16% on the most commonly 

U.S. GOVERNMENT PRINTING OFFICE | Strategic Vision Plan Fiscal Year 2011 Accomplishments 3 
purchased items. FY 2011 sales closed at $8.9 million which 

represents a 1% year-over-year growth in actual revenue. 

However, adjusted for the price reductions under the new 

contract, this represents a 12% increase in sales activity on the 

program. The program fnished FY 2011 with just over 4,000 

cardholders. GPO E- Catalog sales increased 27% from $1.8 

million to $2.3 million. 

GPO and General Service Administration 

The U.S. General Services Administration (GSA) worked with 

the GPO through GPO’s relationship with the Google Book 

Partner Program to make popular Government publications 

available for free electronic download. The program is 

making available 100 consumer-related Federal Government 

publications distributed through GSA’s Federal Citizen 

Information Center (FCIC) which are offered through GSA’s 

online bookstore. The public can view and download PDF 

copies of these publications on desktops, laptops, and various 

e-readers. 

GPO and Google 

GPO is using the Google Books Partner Program to display 

most print titles that have been accepted into the GPO Sales 

Program. In FY 2011, 459 Federal books went “live” on Google. 

There were over 2.5 million online visits to books supplied 

by GPO and more than 19 million pages have been browsed 

online. Approximately 10 thousand click-throughs from 

Google to the GPO Online Bookstore, were made where the 

books can be purchased. 

GPO and Independent Printers 

GPO’s industry partners responded well this past year to 

a requirement that all quotations on small purchases be 

submitted electronically through our Contactor Connection 

portal. Close to 90,000 orders were processed with 

approximately 74% of these going to small businesses. Over 

1,800 contractors received orders from GPO representing all 

50 states, DC, Puerto Rico, Guam, and Mariana Pacifc. They 

provided excellent service to our customers with an on time 

delivery record of 97%. 

GPO and Interagency Council 

GPO conducted regularly scheduled meetings with the 

Interagency Council on Printing and Publications Services 

(ICPPS). The ICPPS consists of printing offcers representing 

federal organizations from the executive, judicial and legislative 

branches. Presentations were made on the GPO Consulting 

and On-site services contracts, a certifcation program for 

printing specialists, the Online Paper Store, the Federal 

Register, e-books, and the GPO Express Doc Store. The ICCPS 

represented the voice of the customer on these issues and 

provided valuable input. 

GPO and Library of Congress 

The GPO and Library of Congress (LOC) continued to digitize 

some of the nation’s most important legal and legislative 

documents. The digitization project will include the public 

and private laws, and proposed constitutional amendments 

passed by Congress as published in the offcial Statutes at Large 

from 1951-2002. GPO and LOC are also working on digitizing 

offcial debates of Congress from the permanent volumes 

of the Congressional Record from 1873-1998. These laws and 

documents will be authenticated and available to the public 

on GPO’s Federal Digital System (FDsys) and the Library of 

Congress’s THOMAS legislative information system. 

GPO and Office of the Federal Register (OFR) 

The eDocs Vision Document was released in June 2011. This 

document supports the strategic partnership between OFR 

and GPO and will begin the process of building a modernized 

CFR publication system. This new CFR publication system 

will better serve our customers by creating an online, offcial 

edition of the CFR. It will also help maintain the ability to 

produce the annual CFR as a high-volume, printed publication 

and support customer demand for special packages of 

regulations. 

II. Strategic Initiative– 

Strengthening Our Organizational Foundation 

GOAL 4 – Right Tools 

Anticipate, plan, and equip GPO to provide products and 

services to our customers, generating new opportunities for 

business and using process improvements to enhance customer 

service while reducing costs. 

Accomplishments 

Agiliance System 

The Agiliance System was successfully implemented. This 

system provides an effcient and effective method to track IT 

system security accreditation information including attendant 

control assessments, known IT system weaknesses and their 

remediation plans. Agiliance provides a single, secure data 

repository for this information across GPO. 

Composition Replacement System (CSR) 

GPO completed a risk-analysis for the new Composition 

Replacement System (CSR) which is intended to replace 

MicroComp – a 30-year old locator-based system (originally 

developed on the pdp-11 minicomputer platform and 

subsequently migrated to PC’s). Additionally, the IT Security 

requirements for the development and production of the 

Composition System Replacement (CSR) were identifed. 

The CSR will be composed of the necessary technology 

and business practices to enable GPO to modernize and/ 

or integrate all existing discrete applications, utilities, and 

processes used by GPO and its users to compose and create 

fles optimized for printing and access of select Congressional 

and Federal agency publications. 

4 U.S. GOVERNMENT PRINTING OFFICE | Strategic Vision Plan Fiscal Year 2011 Accomplishments 
Customer Services SharePoint Knowledge Management 

Database 

Customer Services has developed a SharePoint site Knowledge 

Management Database (KMD) which will capture historical 

knowledge, procedures, and data that will be used as a 

reference tool for customer service employees. 

Customer Services Standard Specification Language 

The Standard Phraseology Employed in Contract Solicitations 

(SPECS) book is being updated so that employees in 

the Central and Regional offces will have current and 

offcially approved language when developing new contract 

specifcations. In addition, an electronic version has been 

developed that will allow users to easily search and retrieve 

this specifcation language. 

ManPower Database 

Human Capital developed and released a manpower database 

that tracks personnel actions and provides up-to-date status for 

all hire and non hire actions. 

Migration of Legacy Systems 

LSCM successfully completed a comprehensive inventory 

of legacy systems and complete analysis/documentation for 

migration to new systems. The frst Library Information System 

Transformation (LIST) Conference Room Pilot was completed. 

GOAL 5 – Maintain Fiscal Responsibility 

Utilize a cost-effective and collaborative approach to help GPO 

achieve its strategic initiatives and ensure continued fnancial 

stability. 

Accomplishments 

Buyout Program 

GPO offered a buyout program to reduce overhead spending 

and offset appropriation spending cuts. Business units 

developed workforce plans to refect 15% staff reduction 

and transition to the government-wide standard supervisor/ 

employee ratio of 1/11. Approximate savings expect to be 

$33M per year. 

Chargeback Team 

An intradepartmental chargeback team has been formed 

and provides status reports on a weekly basis. The beginning 

balance in May 2011 was over $28.250M. The net chargeback 

balance has decreased by 37% to approximately $17.596M as 

of September 30th. 

Establishment of the Strategic Investment Committee 

(SIC) 

The SIC is a group of Executive Managers tasked with linking 

GPO’s capital and technical requirements to the strategic vision 

and developing a plan to achieve these goals. They will set 

priorities and continuously review all capital expenditures, to 

make sure that all expenditures support agency priorities and 

the strategic plan. This committee will update both the vision 

and the plan on an annual basis. 

Improved Space Utilization 

GPO instituted an aggressive program to make better use of 

GPO space by reducing the size of the footprint and leasing 

space to other Federal agencies. This will offset some of the 

facilities costs that are required to operate the GPO complex. 

Employees working on the GPO space program have; 

n Surveyed the entire complex of four buildings to inventory 

the use of space by cost code and to produce a set of 

drawings to detail the allocation of space. 

n Itemized listing of space use by type, offce, industrial, 

storage or other. 

n Compared GPO’s use of offce space to other agencies to 

determine effciency. 

n Proposed steps to vacate unneeded offce space to offer 

other agencies for lease. 

n Initiated projects to consolidate GPO offce space to 

become more effcient. 

n Met with other agencies to determine their needs and to 

offer space at GPO. 

n Managed the ongoing lease program to increase revenue 

for GPO. 

Non-Chargeback Receivables 

In FY 2011 the over 31 day old non-chargeback receivable 

balance was approximately $4.719M which is 14% below the 

fscal year goal of $5.5M. 

Reduction in Facilities Costs 

The Plant Operations’ Facilities Division, which supports 

the GPO complex, worked diligently to reduce business 

expenses. Work schedules are now optimized through a Plant 

Operations priority report that balances the availability of 

resources with the demand of the operation. As a result of 

this prioritization, and through collaboration involving all 

business units, the agency was able to save over $1.5 million 

in overtime and materials as compared to FY2010. 

Spending Controls 

Controls were implemented targeted at reducing overhead 

spending. At fscal year end, the overhead spending run-rate 

had declined from $140M per year to approximately $120M 

per year. 

GOAL 6 – Environmental Stewardship 

Continue to integrate the application of sustainable materials 

and processes into GPO operations. 

Accomplishments 

Air Quality, Waste Management and Sewer Discharge 

GPO provided targeted training designed to enhance GPO 

employees’ understanding and coordination of roles and 

responsibilities related to key areas that impact air quality, 

waste management, and sewer discharge compliance. GPO 

has also developed and implemented improved compliance 

monitoring procedures with weekly inspections and daily 

U.S. GOVERNMENT PRINTING OFFICE | Strategic Vision Plan Fiscal Year 2011 Accomplishments 5 
evaluations of work spaces and waste accumulation areas. 

Environmental Initiatives 

This year, the use of low and zero VOC fountain solution in 

the pressroom has been increased. In addition, there have 

been tighter controls of chemical products used throughout 

the manufacturing plant resulting in a reduction of hazardous 

waste generation at the source. The GPO now has Small 

Quantity Hazardous Generator status with the District 

regulators. 

Energy Consumption 

GPO has increased its focus on building energy effcient, 

sustainable systems such as FDsys, which runs on the most 

energy effcient servers available, reducing energy consumption 

by 40%. 

Environmental Committee Meetings 

Senior management was briefed quarterly for environmental 

program updates; inspection trend analysis; and to discuss 

pollution prevention strategies for each of the program areas. 

The top environmental risks for GPO were identifed in 

order to mitigate compliance liabilities and foster a safe work 

environment. Labor representatives, and union members were 

updated on environmental program activities and given the 

opportunity to provide feedback for any environmental issues 

or concerns. 

GOAL 7 – COOP 

Develop appropriate plans to provide for the continuation 

of the agency’s essential functions and operations during a 

wide range of emergencies, including localized acts of nature, 

accidents, and other unexpected situations. 

Accomplishments 

After Action Report 

A GPO “After Action Report and Improvement Plan” for 

response activities was developed after the Earthquake on 

Aug. 23, 2011. 

COOP Planning 

n The Business Continuity Offce developed an ad-hoc COOP 

Concept of Operations (CONOPS) and requirements 

document as well as a GPO COOP Plan; and a COOP 

Multi-Year Strategic Plan FY 2011-15. 

n In FY 2011, there was a 262% increase in test, training and 

exercise program activities including; functional exercises 

and tabletop exercises; monthly systems testing program 

(COOP Tuesday); and participation and coordination 

of inter-agency exercises with the United States House of 

Representatives and the United States Senate. 

FDsys Disaster Recovery 

The FDsys disaster recovery instance was offcially available 

on March 30, 2011. This fully functional instance ensures 

continued congressional and public access to historical and 

new content should systems be damaged at the primary work 

site. This will ensure that GPO processes to manage, preserve, 

and disseminate electronic government information continue 

without disruption during times of crisis. 

III. Strategic Initiative – 

Offering Products and Services 

GOAL 8 – Statutory Foundation - Title 44 

GPO’s mission is rooted in legislation codifed in USC 44. 

GPO should increase the volume of documents distributed and 

preserved by the agency to fulfll its mission. 

Accomplishments 

Authentication White Paper 

The Authentication White Paper was released in June 2011 

and discusses the tools and evidence that GPO provides so 

that users can be sure that 1.) They can trust the source of 

the content, and 2.) Unauthorized alterations to content 

have not occurred (i.e., content integrity is maintained). The 

White Paper establishes GPO’s position as a government 

leader in the area of content authentication. The report 

is available at: http://www.gpo.gov/pdfs/authentication/ 

authenticationwhitepaper2011.pdf 

IT Security 

IT Security has successfully supported all 11 FDsys incremental 

releases in FY 2011, including full system accreditation. 

FDsys and GPO Access 

LSCM successfully developed the list of operational 

requirements and corresponding responsibilities for FDsys 

roles, along with a detailed transition plan for GPO Access 

sunset. In addition, LSCM developed a comprehensive FDsys 

Training Plan for internal and external system users and a 

Communication Plan for GPO Access Sunset. 

FDsys Internal Audit 

An internal audit of FDsys was successfully completed 

“Trustworthy Repositories Audit & Certifcation: Criteria and 

Checklist (TRAC) audit”. LSCM has also implemented new 

collections, and continues to lead collaborations with Federal 

agencies regarding new or enhanced FDsys collections. 

GOAL 9 – Secure Federal Credentials 

Position GPO as a provider of choice for secure credentials for 

the Federal Government. 

Accomplishments 

1. The GPO produced over 13 million passports for the 

Department of State in FY11. Projects and procurement 

actions are underway to increase the security and to 

advance the integrated technologies used in the U.S.’s 

electronic passport. The GPO is currently conducting a 

procurement to establish a future secure supply chain and 

the associated vendor sources for the electronic passport 

6 U.S. GOVERNMENT PRINTING OFFICE | Strategic Vision Plan Fiscal Year 2011 Accomplishments 
program’s cover stock component. 

2. During FY11, the secure production facility in Washington 

DC where passports and other secure federal credentials are 

designed, manufactured, printed, personalized and shipped 

received the ISO9001 production and quality control 

certifcation. This globally recognized certifcation standard 

of excellence in manufacturing was the result of two years 

of preparation and transformation in the production and 

quality processes and workforces’ standard operating 

procedures. 

3. The GPO exceeded the FY11 secure smartcard credential 

revenue budgeted goal of 6 million dollars. This 

represented a 50% revenue increase over FY10. Several new 

products were launched in FY11 including a.) Department 

of State’s family of secure diplomatic credentials, b.) DC 

Government’s DCOne card program, c.) Department 

of Homeland Security’s Global Entry Card program, d.) 

Department of Homeland Security’s HSPD-12 enhanced 

PIV card body program, and e.) Federal Bureau of 

Investigation’s new Special events Credential. 

4. The GPO built, equipped and manned a new Secure 

Document Testing Laboratory (SDTL) for the purpose of 

testing and evaluating secure booklets and card products 

in the areas of durability, performance and quality. The 

laboratory and its equipment is government owned and 

operated in a government facility by security cleared 

government employees. 

5. The GPO built, equipped and manned a secure 

manufacturing facility adjacent to the Secure Credential 

Center purpose built for the production of laminated 

card body products. This facility has the new capability of 

collating, laminating, and punching multi-layer secure card 

credentials for federal agency customers. The equipment is 

government owned and operated in a government facility 

by security cleared government employees. 

IV. Strategic Initiative – 

Engaging Our Workforce 

GOAL 8 – Employer Of Choice 

Transform GPO into an employer of choice through workforce 

planning that focuses on diversity and inclusion, and through 

implementing work life programs that meet the changing 

needs of GPO’s employees. 

Accomplishments 

150th Anniversary 

The GPO opened an exhibit of the agency’s 150-year history in 

June 2011. As part of the exhibit, GPO displayed an original 

printed copy of the preliminary version of the Emancipation 

Proclamation. GPO printed 15,000 copies of the Emancipation 

Proclamation for the War Department, which were distributed 

to military commanders and their troops and diplomats in 

foreign countries. In FY 2011 GPO released Keeping America 

Informed: The U.S. Government Printing Offce: 150 Years of 

Service to the Nation. This publication conveys GPO’s history 

through text and photographs, many never published before. 

Apprentice Program 

The 60th Apprenticeship class graduated in May 2011 and 23 

apprentices completed the comprehensive four year program. 

This program was designed to provide Plant Operations with 

a steady fow of employees, trained to perform the required 

duties in various crafts and trades. The craft specialties are 

Offset Plate, Maker-Striper, Proofreader/Keyboard Operator, 

Pressperson and Bookbinder. 

Decrease in Formal Complaint by Employees 

The formal complaints for FY2011 decreased by 36%. 

EEO Focus Groups 

EEO conducted employee and supervisor focus groups on 

all three shifts. These meetings provided an open forum for 

communication for managers and employees. Management 

now has a better understanding of employee concerns and 

more EEO information is available on the intranet and is 

available in hard-copy. 

EEO FY 2011 Programs 

During FY 2011, the GPO sponsored program observances 

during Disability Employment Awareness Month, Native 

American Heritage Month, Black History Month, Women’s 

History Month and Asian/ Pacifc American Heritage Month. 

These programs were complemented by a “Quote of the 

Day” on Link from a person representing the group being 

recognized, and the Public Printer’s personal statement 

affrming his support and acknowledging the contributions of 

each group throughout the history of our nation and within 

the GPO. 

EEO Trend Analysis 

EEO conducted an extensive 10 year trend analysis of 

complaints. Results highlighted trends that have occurred at 

GPO that need attention or further analysis. 

Getting to Know GPO Panel 

Getting to Know GPO was a new initiative implemented by the 

EEO Offce in partnership with the Federal Women’s Program 

Mentoring Sub-Committee. The purpose of the panel was to 

familiarize employees with the mission of the business units. 

The discussions are open to all employees. In each session, 

three or four Managing Directors briefy explain the key 

functions of their business unit. They also talk about how the 

workfow comes and goes, their customers and the primary 

skills employees need for their business unit. At the end of 

each session time is allotted for questions and answers. The 

frst session was held on Thursday, June 30 with an overfow 

audience. 

U.S. GOVERNMENT PRINTING OFFICE | Strategic Vision Plan Fiscal Year 2011 Accomplishments 7 
Lead Program – Leadership Training 

The purpose of GPO’s Leadership Evaluation and Development 

(LEAD) Program is to provide GPO with a steady fow of 

employees with enhanced skills and capacity to lead oneself, 

other individuals, teams, functional areas and organizations. 

Participants will learn to refne the leadership skills they have 

already acquired, and develop those essential for the greater 

responsibilities ahead. The focus of the curriculum is on 

developing leadership traits that complement and are aligned 

with the business challenges and exigencies of the agency. The 

LEAD Program curriculum consists of 10 individual courses 

and is open to all GPO employees. Participation has been very 

high with over 100 employees taking classes. 

Workforce Plans 

Human Capital led an agency-wide comprehensive workforce 

planning process designed to restructure GPO from a 2,230 

person organization with an excess of supervisors to a 1,900 

person organization. This process required each Business Unit 

(BU) to submit a plan that showed their current organizational 

structure, and to develop a new organizational structure 

with 15% fewer employees and 25% fewer supervisors. The 

Managing Director of each BU then had to present their plans 

to their peer managers. These presentations not only included 

reviewing current and proposed charts but also required the 

presenters to; 

n list and discuss signifcant products and services and 

anticipated demand for these products or services for the 

12-24 months post-reorganization; 

n identify similar/identical functions performed elsewhere in 

GPO; 

n identify opportunities to consolidate shifts, locations and 

functions and; 

n provide a narrative that describes the effciencies associated 

with a new leaner organization. 

The result of these meetings were individual BU workforce 

plans and an agency wide overall workforce plan consistent 

with the goal of reducing the workforce by 15% and 

supervisory levels by 25% to ensure a more effcient and 

effective organization. 

8 U.S. GOVERNMENT PRINTING OFFICE | Strategic Vision Plan Fiscal Year 2011 Accomplishments 

The services of the U.S. Government Printing Office provide 

a unique value to the Federal community and the taxpayer. 

With just 2,200 employees, GPO is the Federal Government’s primary centralized resource 

for producing, procuring, cataloging, indexing, authenticating, disseminating, and 

preserving the offcial information products of the U.S. Government in digital and tangible 

forms. The agency is responsible for the production and distribution of information 

products for all three branches of the Federal Government, including U.S. passports for the 

Department of State as well as the offcial publications of Congress, the White House and 

other Federal agencies, and the courts. 

Along with sales of publications in digital and tangible formats to the public, GPO supports 

openness and transparency in Government by providing permanent public access to 

Federal Government information at no charge through its Federal Digital System (FDsys) 

www.fdsys.gov and through partnerships with approximately 1,220 libraries nationwide 

participating in the Federal Depository Library Program. 

For more information, please visit www.gpo.gov. 

Follow GPO on Twitter twitter.com/USGPO, YouTube www.youtube.com/user/ 

gpoprinter, and Facebook www.facebook.com/usgpo. 

732 North Capitol Street NW, Washington, DC 20401-0001