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                            Jennifer Franks
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              Jennifer Franks

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        Jennifer Franks
              Director, Information Technology and Cybersecurity
                    Areas of Expertise:
          Cybersecurity strategy and oversight
                          Privacy and data protection
                          Federal systems cybersecurity
                          Emerging cyber threats and vulnerabilities
                          Healthcare and public health IT
  Contact Me

            (404) 679-1831
      
            Jennifer R. Franks is a Director in GAO’s Information Technology and Cybersecurity (ITC) team. She oversees work on emerging cybersecurity issues and federal agencies’ abilities to protect privacy, sensitive data, and the computing infrastructure. In addition, she leads reviews on IT management and operations, data protection, privacy, and IT issues related to health care and public health, including COVID-19. Further, she leads ITC’s Center for Enhanced Cybersecurity, which provides technical support within GAO and on cybersecurity engagements.Jennifer joined GAO in 2006. She has led reviews on an array of federal agencies, including the Department of Health and Human Services, National Institutes of Health, Centers for Disease Control and Prevention, Internal Revenue Service, and the Office of Personnel Management. She is also a certified facilitator of Diversity, Equity, Inclusion, and Accessibility (DEIA) courses.Jennifer earned a master’s degree in information security policy and management from Carnegie Mellon University. Jennifer earned a bachelor’s degree in computer information systems from Hampton University.She works in GAO's Atlanta Field Office.
      Recent Reports
    Federal Hiring: USA Staffing System Supports Hiring Needs, but Actions Are Needed to Strengthen Training and Program ManagementGAO-24-105738
      
	Published:  Feb 06, 2024


	Publicly Released: Feb 06, 2024
          Cybersecurity: OMB Should Improve Information Security Performance MetricsGAO-24-106291
      
	Published:  Jan 09, 2024


	Publicly Released: Jan 09, 2024
          Medical Device Cybersecurity: Agencies Need to Update Agreement to Ensure Effective CoordinationGAO-24-106683
      
	Published:  Dec 21, 2023


	Publicly Released: Dec 21, 2023
          Cybersecurity: Federal Agencies Made Progress, but Need to Fully Implement Incident Response RequirementsGAO-24-105658
      
	Published:  Dec 04, 2023


	Publicly Released: Dec 04, 2023
          Cybersecurity Program Audit GuideGAO-23-104705
      
	Published:  Sep 28, 2023


	Publicly Released: Sep 28, 2023
          Cybersecurity: State Needs to Expeditiously Implement Risk Management and Other Key PracticesGAO-23-107012
      
	Published:  Sep 28, 2023


	Publicly Released: Sep 28, 2023Multimedia
  Federal Response to Cyber-based Attacks
    Monday, December 04, 2023
      
            Transcript
          How Does DOD Protect Itself and Contractors from Cyberthreats?
    Monday, November 14, 2022
      
            Transcript
          The Federal Government Collects Large Amounts of Personal Data. But How Is It Protected?
    Thursday, September 22, 2022
      
            Transcript
          Real-Time Information Would Have Improved Federal Response to COVID-19
    Thursday, June 23, 2022
      
            Transcript
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