Federal Trade Commission

February 2014

for January – December 2013
TABLE OF CONTENTS

Federal Trade Commission Page 1 of 102 Released February 2014

Report Subject Page No. 

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Consumer Sentinel Network Complaint Type Percentages by Calendar Year . . . . . . . . 4

Consumer Sentinel Network Complaint Count by Calendar Year . . . . . . . . . . . . . . . . . . 5

Consumer Sentinel Network Complaint Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Consumer Sentinel Network Fraud Complaints

Total Number of Fraud Complaints & Amount Paid . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Method of Consumer Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Company’s Method of Contacting Consumers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Fraud Complaints by Consumer Age . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Top Company Countries and Foreign Company’s Method of Contacting Consumers . . . . 11

Consumer Sentinel Network Identity Theft Complaints 

How Identity Theft Victims’ Information is Misused . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Law Enforcement Contact by Identity Theft Victims . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Identity Theft Complaints by Victims’ Age . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Consumer Sentinel Network State and Metropolitan Areas Ranking

State Complaint Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Largest Metropolitan Areas Ranking for Fraud & Other Complaints . . . . . . . . . . . . . . . 16

Largest Metropolitan Areas Ranking for Identity Theft Complaints . . . . . . . . . . . . . . . . 17

Consumer Sentinel Network Military Complaints 

Military Complaints by Branch, Status and Pay Grade. . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Military Complaints by Top Complaint Categories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

How Military Identity Theft Victims’ Information is Misused . . . . . . . . . . . . . . . . . . . . . 20

Consumer Sentinel Network Detailed State Complaint Information

One page per State and the District of Columbia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 

-Top Fraud & Other Complaint Categories || Identity Theft Types Reported by Victims

Appendices

Appendix A1: Description of the Consumer Sentinel Network . . . . . . . . . . . . . . . . . . . . 73

Appendix A2: Major Data Contributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Appendix A3: Data Contributor Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Appendix A4: Better Business Bureau Data Contributors . . . . . . . . . . . . . . . . . . . . . . . . 76

Appendix B1: Complaint Category Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Appendix B2: Consumer Sentinel Network Complaint Categories (2011 – 2013). . . . . . 79

Appendix B3: Consumer Sentinel Network Complaint Category Details . . . . . . . . . . . . 80

Appendix C: Fraud Complaints & Amount Paid Reported by State . . . . . . . . . . . . . . . . 86

Appendix D1: Fraud & Other Complaints by Largest Metropolitan Areas . . . . . . . . . . . 87

Appendix D2: Identity Theft Complaints by Largest Metropolitan Areas . . . . . . . . . . . . 95
The Consumer Sentinel Network (CSN) is a secure online database of

millions of consumer complaints available only to law enforcement. In

addition to storing complaints received by the FTC, the CSN also includes

complaints filed with state law enforcement organizations such as the

Montana, North Carolina and Oregon Departments of Justice, the Tennessee

Division of Consumer Affairs, the South Carolina Department of Consumer

Affairs, and the Offices of the Attorneys General for California, Colorado,

Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Ohio and

Washington. Federal agencies, including the Consumer Financial Protection

Bureau and the FBI’s Internet Crime Complaint Center, contribute data as

well. The Commission also receives complaints from the Canadian AntiFraud Centre. Non-governmental organizations also provide complaint data

to the FTC. The Council of Better Business Bureaus, consisting of all North

American BBBs, is a major contributor of complaint data. Other

organizations include the following: Green Dot, the Identity Theft Assistance

Center, the Lawyers’ Committee for Civil Rights Under Law, MoneyGram

International, the National Fraud Information Center, PrivacyStar, and

Western Union.

Law enforcement partners - whether they are down the street, across the

nation, or around the world - can use information in the database to enhance

and coordinate investigations.

Begun in 1997 to collect fraud and identity theft complaints, the CSN now has

more than 9 million complaints, including those about credit reports, debt

collection and mortgage assistance scams, among other subjects. The CSN

has a five-year data retention policy; complaints older than five years are

purged biannually. Between January and December 2013, the CSN received

more than 2 million consumer complaints, which the FTC has sorted into 30

complaint categories. Some organizations transfer their complaints to the CSN

after the end of the calendar year, and new data providers, added to the system

each year, are contributing complaints from prior years. As a result, the total

number of complaints for 2013 will increase during the next few months, and

totals from previous years may differ from prior CSN annual reports.

The 2013 Consumer Sentinel Network Data Book is based on unverified

complaints reported by consumers. The data is not based on a consumer

survey.

For more information about the Consumer Sentinel Network, visit

www.FTC.gov/sentinel. Law enforcement personnel may join CSN at

Register.ConsumerSentinel.gov.

INTRODUCTION

Internet Crime 

Better Business Bureaus Complaint Center

Leading Data Contributors

www.econsumer.gov www.FTC.gov/sentinel

For a detailed description of the CSN and a complete list of our data contributors, see Appendices A1 through A4.

www.FTC.gov/idtheft

Identity Theft 

Assistance Center

Canadian 

Anti-Fraud Centre

Publishers Clearing 

House

Consumer Financial 

Protection Bureau

Indiana 

Attorney General

North Carolina 

Department of Justice

Ohio 

Attorney General

California 

Attorney General

Michigan 

Attorney General

Oregon 

Department of Justice

Federal Trade Commission Page 2 of 102 Released February 2014

PrivacyStar

Green Dot
Federal Trade Commission Page 3 of 102 Released February 2014

Executive Summary 

Consumer Sentinel Network Data Book

January – December 2013

 The Consumer Sentinel Network (CSN) contains over 9 million complaints dating from calendar year 2009 

through calendar year 2013. (In addition, the CSN contains over 13 million do-not-call complaints from this 

same time period. We report on do-not-call complaints after the end of each fiscal year. See 

http://www.ftc.gov/sites/default/files/documents/reports/national-do-not-call-registry-data-book-fiscal-year2013/131204dncdatabook.pdf for the 2013 National Do Not Call Registry Data Book.)

 The CSN received over 2 million complaints (excluding do-not-call) during calendar year 2013: 55% fraud 

complaints; 14% identity theft complaints; and 31% other types of complaints.

 Identity Theft was the number one complaint category in the CSN for calendar year 2013 with 14% of the 

overall complaints, followed by Debt Collection (10%); Banks and Lenders (7%); Impostor Scams (6%);

Telephone and Mobile Services (6%); Prizes, Sweepstakes and Lotteries (4%); Auto-Related Complaints 

(4%); Shop-at-Home and Catalog Sales (3%); Television and Electronic Media (3%); and Advance Payments 

for Credit Services (2%). The complete ranking of all 30 complaint categories is listed on page six of this 

report. 

 For military consumers, Identity Theft was the number one complaint category in the CSN, followed by 

Impostor Scams at number two. Foreign Money Offers and Counterfeit Check Scams ranked as the seventh 

highest category for military members, in contrast to seventeenth highest for the population as a whole. 

Fraud

 Over one million complaints were fraud-related. Consumers reported paying over $1.6 billion in those fraud 

complaints; the median amount paid was $400. Sixty-one percent of the consumers who reported a fraudrelated complaint also reported an amount paid.

 Forty-eight percent of all fraud-related complaints reported the method of initial contact. Of those complaints, 

40% said the telephone, while another 33% said e-mail. Only 5% of those consumers reported mail as the 

initial point of contact. 

 Florida is the state with the highest per capita rate of reported fraud and other types of complaints, followed by 

Nevada and Georgia.

Identity Theft 

 Government documents\benefits fraud (34%) was the most common form of reported identity theft, followed 

by credit card fraud (17%), phone or utilities fraud (14%), and bank fraud (8%). Other significant categories 

of identity theft reported by victims were employment-related fraud (6%) and loan fraud (4%). 

 Forty-one percent of identity theft complainants reported whether they contacted law enforcement. Of those 

victims, 74% notified a police department. Sixty-one percent of these indicated a report was taken. 

 Florida is the state with the highest per capita rate of reported identity theft complaints, followed by Georgia 

and California.
CY-2011 CY-2012 CY-2013

Consumer Sentinel Network 

Complaint Type Percentages1

Calendar Years 2011 through 2013

1Percentages are based on the total number of Consumer Sentinel Network complaints by calendar year. 

2,101,780

55%

31%

14%

2,110,916

53%

30%

17% 1,897,252

30%

55%

15%

Federal Trade Commission Page 4 of 102 Released February 2014

- Identity Theft Complaints

- Fraud Complaints

- Other Complaints 

Complaint Types
325,519

551,622

713,657

860,383 909,314 906,129

1,070,447

1,261,124

1,428,977

1,469,442

1,897,252

2,110,916 2,101,780

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

Consumer Sentinel Network 

Complaint Count1

Calendar Years 2001 through 2013

Federal Trade Commission Page 5 of 102 Released February 2014

Consumer Sentinel Network 

Complaint Type Count1

Calendar Years 2001 through 2013

Purged Data1

1 Complaint counts from CY-2001 to CY-2008 represent historic figures as per the Consumer Sentinel Network’s five-year 

data retention policy. These complaint figures exclude National Do Not Call Registry complaints. 

Fraud Identity Theft Other 

2001 137,306 86,250 101,963 325,519

2002 242,783 161,977 146,862 551,622

2003 331,366 215,240 167,051 713,657

2004 410,298 246,909 203,176 860,383

2005 437,585 255,687 216,042 909,314

2006 423,672 246,214 236,243 906,129

2007 505,563 259,314 305,570 1,070,447

2008 620,832 314,587 325,705 1,261,124

2009 708,781 278,360 441,836 1,428,977

2010 819,399 251,080 398,963 1,469,442

2011 1,040,439 279,216 577,597 1,897,252

2012 1,111,119 369,145 630,652 2,110,916

2013 1,165,090 290,056 646,634 2,101,780

Calendar Year

Consumer Sentinel Network Complaint Count

Total Complaints
1Percentages are based on the total number of CSN complaints (2,101,780) received by the FTC between January 1 and 

December 31, 2013. Fourteen percent (293,668) of the total CSN complaints received by the FTC were coded “Other (Note 

in Comments)”. For CSN category descriptions, details and three-year figures, see Appendices B1 through B3.

Consumer Sentinel Network 

Complaint Categories1

January 1 – December 31, 2013

Federal Trade Commission Page 6 of 102 Released February 2014

Rank Category

No. of 

Complaints Percentages1 

1 Identity Theft 290,056 14%

2 Debt Collection 204,644 10%

3 Banks and Lenders 152,707 7%

4 Impostor Scams 121,720 6%

5 Telephone and Mobile Services 116,261 6%

6 Prizes, Sweepstakes and Lotteries 89,944 4%

7 Auto-Related Complaints 82,701 4%

8 Shop-at-Home and Catalog Sales 66,024 3%

9 Television and Electronic Media 53,087 3%

10 Advance Payments for Credit Services 50,422 2%

11 Internet Services 50,311 2%

12 Health Care 39,452 2%

13 Credit Cards 35,086 2%

14 Business and Job Opportunities 32,939 2%

15 Credit Bureaus, Information Furnishers and Report Users 31,810 2%

16 Travel, Vacations and Timeshare Plans 30,094 1%

17 Foreign Money Offers and Counterfeit Check Scams 24,752 1%

18 Internet Auction 21,026 1%

19 Mortgage Foreclosure Relief and Debt Management 20,540 1%

20 Office Supplies and Services 19,584 1%

21 Real Estate 17,798 1%

22 Magazines and Books 14,471 1%

23 Computer Equipment and Software 14,028 1%

24 Home Repair, Improvement and Products 9,543 <1%

25 Grants 7,969 <1%

26 Investment-Related Complaints 5,645 <1%

27 Education 3,569 <1%

28 Charitable Solicitations 2,477 <1%

29 Buyers' Clubs 1,847 <1%

30 Clothing, Textiles and Jewelry 1,720 <1%
Amount Paid

$0 340,677 51% 344,403 52% 312,645 44%

$1 - 25 16,662 2% 15,537 2% 14,970 2%

$26 - 50 19,812 3% 17,615 3% 20,290 3%

$51 - 75 13,344 2% 10,842 2% 13,355 2%

$76 - 100 17,453 3% 15,281 2% 22,439 3%

$101 - 250 50,660 8% 53,298 8% 79,135 11%

$251 - 500 45,408 7% 48,674 7% 84,628 12%

$501 - 1,000 43,983 7% 42,703 6% 51,194 7%

$1,001 - 5,000 95,391 14% 82,360 13% 80,370 11%

More than $5,000 30,304 4% 27,300 4% 28,356 4%

CY - 2011

Complaints

CY - 2012

Complaints Percentages3

CY - 2013

Percentages3 Complaints Percentages3

Total 

Reporting 

Amount Paid Reported Average1 Median2

2011 1,040,439 673,694 65% $1,547,435,639 $2,297 $538

2012 1,111,119 658,013 59% $1,412,308,747 $2,146 $500

2013 1,165,090 707,382 61% $1,622,784,979 $2,294 $400

CY

Complaint Count

Percentage Reporting

Amount Paid

Amount Paid

1Average is based on the total number of consumers who reported an amount paid for each calendar year: CY-2011 = 673,694; 

CY-2012 = 658,013; and CY-2013 = 707,382. The amount paid is based on complaints with reported values from $0 to 

$999,999.

2Median is the middle number in a set of numbers so that half the numbers have values that are greater than the median and 

half have values that are less. Calculation of the median excludes complaints with amount paid reported as $0.

Note: See Appendix C for fraud complaints and amount paid figures by State and the District of Columbia.

Consumer Sentinel Network 

Total Number of Fraud Complaints & Amount Paid

Calendar Years 2011 through 2013

Consumer Sentinel Network 

Distribution of Fraud Complaints by Amount Paid 

Calendar Years 2011 through 2013

3Percentages are based on the total number of consumers who reported amount paid for each calendar year: CY-2011 = 673,694; CY-2012 

= 658,013; and CY-2013 = 707,382. 

Federal Trade Commission Page 7 of 102 Released February 2014
Complaints Percentages1 Amount Paid3 Complaints Percentages1 Amount Paid3 Complaints Percentages1 Amount Paid3

Bank Account Debit 34,006 14% $89,513,567 31,227 13% $80,667,612 35,149 11% $94,509,885

Cash\Cash Advance 17,767 7% $154,491,152 15,861 7% $124,330,453 16,174 5% $170,573,267

Check 18,794 8% $93,554,779 17,084 7% $91,707,582 12,641 4% $70,962,952

Credit Cards 42,333 17% $128,218,570 36,715 15% $95,463,917 37,866 12% $89,028,153

Internet\Mobile - - - 938 <1% $777,283 4,508 1% $4,110,760

Money Order 15,198 6% $54,495,273 13,314 5% $56,952,954 9,261 3% $57,748,844

Prepaid Cards2 10 <1% $9,054 16,914 7% $6,946,619 84,671 28% $42,858,396

Telephone Bill 2,207 1% $472,378 1,514 1% $903,210 736 <1% $342,949

Wire Transfer2 115,901 47% $438,343,577 109,138 45% $456,541,454 104,984 34% $507,713,984

246,216 $959,098,350 242,705 $914,291,084 305,990 $1,037,849,189

Payment Method

Total Reporting Payment 

CY - 2011 CY - 2012 CY - 2013

0%

10%

20%

30%

40%

Bank

Account

Debit

Cash\Cash

Advance

Check Credit

Cards

Internet\Mobile

Payment

Services

Money

Order

Prepaid

Cards

Telephone

Bill

Wire

Transfer

11%

5% 4%

12%

1%

3%

28%

<1%

34%

1Percentages are based on the total number of CSN fraud complaints for each calendar year where consumers reported the method of payment: 

CY-2011 = 246,216; CY-2012 = 242,705; and CY-2013 = 305,990. Of the total, 26% reported this information during CY-2013, 22% in CY2012 and 24% in CY-2011. 

2Prepaid Cards figures include a significant number of complaints from data contributor Green Dot, and Wire Transfer figures include a 

significant number of complaints from data contributors MoneyGram International and Western Union Money Transfer. This may affect the 

distribution of the reported methods of payment.

3The amount paid is based on complaints reporting values from $0 to $999,999.

Consumer Sentinel Network Fraud Complaints 

by Method of Consumer Payment1

January 1 – December 31, 2013

Consumer Sentinel Network Fraud Complaints 

by Method of Consumer Payment 

Calendar Years 2011 through 2013

Federal Trade Commission Page 8 of 102 Released February 2014

2 2
1Percentages are based on the total number of CSN fraud complaints for each calendar year where consumers reported the 

company’s method of initial contact: CY-2011 = 623,915; CY-2012 = 611,417; and CY-2013 = 560,811. Of the total, 48% reported 

this information during CY-2013, 55% in CY-2012 and 60% for CY-2011.

Consumer Sentinel Network Fraud Complaints by 

Company’s Method of Contacting Consumers

Calendar Years 2011 through 2013

Federal Trade Commission Page 9 of 102 Released February 2014

33%

5%

15%

40%

7%

E-mail

Mail

Internet - Web

Site\Others

Phone

Other

Consumer Sentinel Network Fraud Complaints 

by Company’s Method of Contacting Consumers1

January 1 – December 31, 2013

Contact Method Complaints Percentages1 Complaints Percentages1 Complaints Percentages1 

E-mail 260,028 42% 229,413 38% 183,200 33%

Mail 47,849 8% 52,821 9% 27,955 5%

Internet - Web Site\Others 79,475 13% 76,038 12% 82,150 15%

Phone 184,965 30% 208,271 34% 226,428 40%

Other 51,598 8% 44,874 7% 41,078 7%

Total Reporting Contact 

Method 623,915 611,417 560,811

CY - 2011 CY - 2012 CY - 2013
2%

15%

17%

19%

20%

16%

11%

19 and Under

20-29

30-39

40-49

50-59

60-69

70 and Over

1Percentages are based on the total number of consumers reporting their age for CSN fraud complaints each calendar year: 

CY-2011 = 484,045; CY-2012= 455,623; and CY-2013 = 459,287. Of the total, 39% of consumers reported this 

information during CY-2013, 41% in CY-2012, and 47% for CY-2011.

Consumer Sentinel Network Fraud Complaints

by Consumer Age1

Calendar Years 2011 through 2013

Consumer Sentinel Network Fraud Complaints 

by Consumer Age1

January 1 – December 31, 2013

Federal Trade Commission Page 10 of 102 Released February 2014

Complaints Percentages1 Complaints Percentages1 Complaints Percentages1 

19 and Under 11,510 2% 10,520 2% 10,847 2%

20-29 74,413 15% 66,222 15% 67,692 15%

30-39 83,367 17% 74,764 16% 76,877 17%

40-49 97,278 20% 84,744 19% 86,213 19%

50-59 109,476 23% 103,215 23% 93,901 20%

60-69 71,708 15% 75,858 17% 73,769 16%

70 and Over 36,293 7% 40,300 9% 49,988 11%

455,623 459,287

Consumer Age 

CY - 2011 CY - 2012 CY - 2013

Total Reporting 

Age 484,045
Consumer Sentinel Network

Top 10 Reported Company Countries 

for Fraud Complaints1

January 1 – December 31, 2013

Federal Trade Commission Page 11 of 102 Released February 2014

Company’s Method of Contacting Consumers for 

Fraud Complaints Against Foreign Companies2

January 1 – December 31, 2013

2 Percentages are based on the 54,552 fraud complaints against foreign companies received by the FTC between January 1 

and December 31, 2013, where consumers reported how companies initially contacted them. Complaints which reported a 

company country other than the United States were considered foreign for these figures. 

1Percentages are based on the number of fraud complaints received by the FTC between January 1 and December 31, 2013 

where consumers reported a company country name (1,071,001). Ninety-six percent of CSN fraud complaints received by the 

FTC during this time period reported the company country name. 

Note: Company country names appear as reported by consumers and may not reflect where the company is actually located. 

Rank Company Country Complaints Percentages1

1 United States 944,630 88%

2 Canada 45,114 4%

3 United Kingdom 10,109 1%

4 Nigeria 9,708 1%

5 India 5,916 1%

6 China 5,574 1%

7 Jamaica 4,929 <1%

8 Mexico 4,293 <1%

9 Philippines 3,073 <1%

10 Ghana 2,508 <1%

Contact Method Complaints Percentages2 

E-mail 23,653 43%

Phone 11,191 21%

Internet - Web Site\Others 11,104 20%

Mail 5,101 9%

Other 3,503 6%
Consumer Sentinel Network Identity Theft Complaints 

How Victims’ Information is Misused1

Calendar Years 2011 through 2013

1Percentages are based on the total number of CSN identity theft complaints for each calendar year: CY-2011 = 279,216; 

CY-2012 = 369,145; and CY-2013 = 290,056. Note that 16% of identity theft complaints include more than one type of identity theft 

in CY-2013, 11% in CY-2012; and 13% in CY-2011.

Federal Trade Commission Page 12 of 102 Released February 2014

Employment-Related Fraud

Percentages Percentages Percentages

Theft Subtype CY-2011 CY-2012 CY-2013

Employment-Related Fraud 8.4% 5.4% 5.6%

Attempted Identity Theft

Percentages Percentages Percentages

Theft Subtype CY-2011 CY-2012 CY-2013

Attempted Identity Theft 6.8% 6.6% 7.2%

Other Identity Theft

Percentages Percentages Percentages

Theft Subtype CY-2011 CY-2012 CY-2013

Miscellaneous 8.5% 7.5% 8.7%

Uncertain 8.2% 6.1% 8.5%

Internet \ Email 1.6% 1.2% 1.7%

Data Breach 1.7% 1.1% 1.3%

Evading the Law 1.2% 0.8% 1.0%

Medical 1.0% 0.7% 0.9%

Apartment or House Rented 0.7% 0.4% 0.5%

Insurance 0.3% 0.2% 0.3%

Securities \ Other Investments 0.1% 0.1% 0.2%

Bankruptcy 0.1% 0.1% 0.1%

Property Rental Fraud 0.1% 0.1% 0.1%

Child Support 0.1% 0.1% 0.1%

Magazines 0.1% 0.1% 0.1%

Total 23.7% 18.5% 23.5%

Government Documents or Benefits Fraud

Percentages Percentages Percentages

Theft Subtype CY-2011 CY-2012 CY-2013

Tax- or Wage-Related Fraud 24.3% 43.4% 30.0%

Government Benefits 

 Applied For \ Received 1.5% 1.6% 2.3%

Other Government Documents 

 Issued \ Forged 0.8% 0.8% 1.0%

Driver's License Issued \ Forged 0.8% 0.6% 0.6%

Total 27.4% 46.4% 33.9%

Credit Card Fraud

Percentages Percentages Percentages

Theft Subtype CY-2011 CY-2012 CY-2013

New Accounts 8.5% 8.9% 11.2%

Existing Account 5.8% 4.6% 5.7%

Total 14.3% 13.5% 16.9%

Phone or Utilities Fraud

Percentages Percentages Percentages

Theft Subtype CY-2011 CY-2012 CY-2013

Utilities - New Accounts 8.8% 6.2% 8.8%

Wireless - New Accounts 3.1% 2.5% 3.5%

Telephone - New Accounts 1.0% 0.6% 0.6%

Unauthorized Charges 

 to Existing Accounts 0.5% 0.4% 0.6%

Total 13.4% 9.7% 13.5%

Bank Fraud

Percentages Percentages Percentages

Theft Subtype CY-2011 CY-2012 CY-2013

Electronic Fund Transfer 3.8% 3.0% 3.7%

New Accounts 2.6% 1.9% 2.2%

Existing Accounts 2.3% 1.5% 1.8%

Total 8.7% 6.4% 7.7%

Loan Fraud

Percentages Percentages Percentages

Theft Subtype CY-2011 CY-2012 CY-2013

Business \ Personal \ 

 Student Loan 1.4% 1.3% 2.0%

Auto Loan \ Lease 0.9% 0.6% 1.1%

Real Estate Loan 0.8% 0.5% 0.8%

Total 3.1% 2.4% 3.9%
61% of Victims 

Notified a 

Police Department 

and a Report 

Was Taken

7% of Victims 

Notified a 

Police Department 

and a Report 

Was NOT Taken

6% of Victims Notified a 

Police Department and 

Did Not Indicate if a 

Report Was Taken 

26% of Victims 

Did Not Notify a

Police Department

Consumer Sentinel Network Identity Theft Complaints 

Law Enforcement Contact1

January 1 – December 31, 2013

1Percentages are based on the total number of identity theft complaints where victims indicated whether they had 

notified a police department (112,053). Of identity theft victims who contacted the FTC directly, 41% reported law 

enforcement contact information. 

Law Enforcement Contact

Calendar Years 2011 through 2013

2Percentages are based on the total number of identity theft complaints where victims indicated whether they had notified a police 

department: CY-2011 = 118,350; CY-2012 = 147,716; and CY-2013 = 112,053. Of identity theft victims who contacted the FTC 

directly, 41% reported law enforcement contact information in CY-2013, 42% in CY-2012 and 45% in CY-2011.

Federal Trade Commission Page 13 of 102 Released February 2014

If the victim notified a police department, 

was a report taken?

CY-2011 CY-2012 CY-2013

Complaints Percentages2 Complaints Percentages2 Complaints Percentages2

Yes 67,379 57% 80,421 54% 67,604 61%

No 7,620 7% 8,164 6% 7,977 7%

Not Reported 7,589 6% 12,110 8% 6,867 6%

Total Who Notified a Police Department 82,588 70% 100,695 68% 82,448 74%

Total Who Did Not Notify a Police Department 35,762 30% 47,021 32% 29,605 26%

Total Reporting 

Law Enforcement Contact Information 118,350 147,716 112,053
1Percentages are based on the total number of victims reporting their age in CSN identity theft complaints for each 

calendar year: CY-2011 = 247,896; CY-2012 = 272,322; and CY-2013 = 200,393. Of the consumers who contacted the 

FTC, 69% reported their age in CY-2013, 74% in CY-2012 and 89% in CY-2011.

Consumer Sentinel Network Identity Theft Complaints 

by Victims’ Age1

January 1 – December 31, 2013

Consumer Sentinel Network Identity Theft Complaints

by Victims’ Age 

Calendar Years 2011 through 2013

Federal Trade Commission Page 14 of 102 Released February 2014

6%

20%

19%

18%

17%

12%

8%

19 and Under

20 - 29

30 - 39

40 - 49

50 - 59

60 - 69

70 and Over

Complaints Percentages1 Complaints Percentages1 Complaints Percentages1 

19 and Under 19,597 8% 16,072 6% 11,967 6%

20-29 56,653 23% 57,258 21% 39,335 20%

30-39 49,774 20% 52,408 19% 38,097 19%

40-49 45,035 18% 49,110 18% 35,517 18%

50-59 37,985 15% 45,209 17% 34,122 17%

60-69 23,066 9% 30,356 11% 24,362 12%

70 and Over 15,786 6% 21,909 8% 16,993 8%

Consumer Age

CY - 2011 CY - 2012 CY - 2013

Total Reporting 

Age 247,896 272,322 200,393
1Per 100,000 unit of population estimates are based on the 2013 U.S. Census population estimates (Table NST-EST2013-01 -- Annual Estimates of the Population 

for the United States, Regions, States, and Puerto Rico: April 1, 2010 to July 1, 2013 ). Numbers for the District of Columbia are: Fraud and Others = 4,996 

complaints and 772.8 complaints per 100,000 population; Identity Theft = 956 victims and 147.9 victims per 100,000 population. 

Consumer Sentinel Network State Complaint Rates

January 1 – December 31, 2013

Fraud & Other Complaints Identity Theft Complaints

Federal Trade Commission Page 15 of 102 Released February 2014

Note: In calculating the State and Metropolitan Areas rankings, we excluded 16 state-specific data contributors’ complaints (the Montana, North Carolina and 

Oregon Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the Offices of the 

Attorneys General for California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Ohio, and Washington).

Rank Victim State

Complaints 

Per 100,000 

Population1

1 Florida 192.9 37,720

2 Georgia 134.1 13,402

3 California 105.4 40,404

4 Michigan 97.1 9,606

4 Nevada 97.1 2,708

6 Maryland 95.5 5,660

7 Arizona 91.2 6,043

8 Texas 88.0 23,266

9 New York 86.9 17,072

10 Illinois 85.9 11,069

11 Delaware 81.1 751

12 New Jersey 80.6 7,176

13 Colorado 79.6 4,195

14 Alabama 74.7 3,610

14 Mississippi 74.7 2,233

16 Virginia 73.1 6,037

17 South Carolina 70.7 3,374

18 Pennsylvania 70.0 8,943

19 New Mexico 69.4 1,448

19 Connecticut 69.4 2,496

21 Louisiana 69.3 3,204

22 Tennessee 68.8 4,468

23 Washington 68.0 4,739

24 North Carolina 67.8 6,679

25 Missouri 67.0 4,052

26 Ohio 64.8 7,502

27 Massachusetts 63.3 4,237

27 Wisconsin 63.3 3,635

29 Arkansas 62.1 1,839

30 Kansas 61.6 1,783

31 West Virginia 60.6 1,124

31 Rhode Island 60.6 637

33 Oregon 60.3 2,370

34 Oklahoma 60.0 2,309

35 Indiana 58.5 3,845

36 Minnesota 53.8 2,917

37 Alaska 52.2 384

38 New Hampshire 51.9 687

39 Nebraska 51.6 965

40 Montana 50.1 509

40 Kentucky 50.1 2,201

42 Wyoming 49.6 289

43 Idaho 49.5 798

44 Utah 49.3 1,429

45 Vermont 43.7 274

46 Iowa 40.4 1,248

47 Maine 38.5 511

48 Hawaii 37.8 531

49 South Dakota 33.4 282

50 North Dakota 32.1 232

Rank Consumer State Complaints

Complaints 

Per 100,000 

Population1

1 Florida 804.9 157,383

2 Nevada 622.0 17,354

3 Georgia 621.7 62,121

4 Delaware 592.3 5,483

5 Michigan 579.6 57,358

6 Maryland 572.2 33,922

7 California 524.0 200,870

8 New Jersey 514.7 45,801

9 Arizona 508.8 33,714

10 Texas 504.2 133,345

11 Virginia 497.5 41,093

12 Colorado 494.3 26,039

13 New Hampshire 475.8 6,297

14 Washington 464.5 32,381

15 Massachusetts 448.7 30,029

16 New York 441.1 86,673

17 Pennsylvania 439.8 56,185

18 Ohio 438.7 50,765

19 Connecticut 437.3 15,724

20 Missouri 435.5 26,320

21 Tennessee 433.5 28,163

22 Oregon 428.2 16,827

23 North Carolina 423.0 41,654

24 Rhode Island 422.1 4,438

25 South Carolina 419.0 20,005

26 Louisiana 412.3 19,070

27 Alabama 402.3 19,447

28 New Mexico 397.6 8,292

29 Idaho 397.4 6,407

30 Illinois 388.8 50,080

31 Alaska 384.4 2,826

32 Wisconsin 380.8 21,869

33 Minnesota 380.2 20,610

34 Hawaii 377.9 5,306

35 West Virginia 377.1 6,993

35 Indiana 377.1 24,777

37 Kentucky 368.6 16,203

38 Wyoming 360.4 2,100

39 Kansas 359.0 10,390

40 Nebraska 355.3 6,638

41 Montana 352.2 3,575

42 Maine 351.4 4,668

43 Mississippi 350.6 10,486

44 Utah 345.4 10,020

45 Vermont 344.5 2,159

46 Arkansas 344.4 10,193

47 Oklahoma 343.0 13,206

48 Iowa 314.4 9,717

49 South Dakota 282.4 2,386

50 North Dakota 270.9 1,960

Complaints
Consumer Sentinel Network 

Largest Metropolitan Areas Ranking for 

Fraud and Other – Related Consumer Complaints1

January 1 – December 31, 2013

Federal Trade Commission Page 16 of 102 Released February 2014

1Ranking is based on the number of fraud and other types of complaints per 100,000 inhabitants for each Metropolitan Area. This chart illustrates the top 50 

Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. See fraud and other types of 

complaints figures for all Metropolitan Areas with a population of 100,000 or more in Appendix D1. Metropolitan Areas presented here are those defined by 

the Office of Management and Budget as of February 2013 and the population estimates are based on the 2010 U.S. Census table CPH-T-5.

Note: In calculating the State and Metropolitan Areas rankings, we excluded 16 state-specific data contributors’ complaints (the Montana, North Carolina, 

and Oregon Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the Offices of 

the Attorneys General for California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Ohio, and Washington).

Rank Metropolitan Area Complaints

Complaints Per 

100,000 Population

1 Homosassa Springs, FL Metropolitan Statistical Area 899 636.5

2 Prescott, AZ Metropolitan Statistical Area 1,311 621.2

3 Bellingham, WA Metropolitan Statistical Area 1,226 609.5

4 Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Statistical Area 33,019 585.8

5 Santa Fe, NM Metropolitan Statistical Area 806 559.1

6 Colorado Springs, CO Metropolitan Statistical Area 3,600 557.6

7 Jacksonville, FL Metropolitan Statistical Area 7,467 554.9

8 Sierra Vista-Douglas, AZ Metropolitan Statistical Area 714 543.6

9 Las Vegas-Henderson-Paradise, NV Metropolitan Statistical Area 10,583 542.4

10 Dover, DE Metropolitan Statistical Area 877 540.3

11 Weirton-Steubenville, WV-OH Metropolitan Statistical Area 655 526.3

12 Baltimore-Columbia-Towson, MD Metropolitan Statistical Area 14,242 525.4

13 Myrtle Beach-Conway-North Myrtle Beach, SC-NC Metropolitan Statistical Area 1,959 520.0

14 Denver-Aurora-Lakewood, CO Metropolitan Statistical Area 13,079 514.2

15 Phoenix-Mesa-Scottsdale, AZ Metropolitan Statistical Area 21,550 514.0

16 Richmond, VA Metropolitan Statistical Area 6,197 513.0

17 Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area 28,103 505.0

18 Deltona-Daytona Beach-Ormond Beach, FL Metropolitan Statistical Area 2,953 500.3

19 Tampa-St. Petersburg-Clearwater, FL Metropolitan Statistical Area 13,820 496.5

20 Crestview-Fort Walton Beach-Destin, FL Metropolitan Statistical Area 1,169 495.6

21 Columbus, OH Metropolitan Statistical Area 9,351 491.6

22 Olympia-Tumwater, WA Metropolitan Statistical Area 1,236 490.0

23 Boulder, CO Metropolitan Statistical Area 1,442 489.5

24 Elizabethtown-Fort Knox, KY Metropolitan Statistical Area 723 487.4

25 Palm Bay-Melbourne-Titusville, FL Metropolitan Statistical Area 2,648 487.3

26 Bremerton-Silverdale, WA Metropolitan Statistical Area 1,219 485.4

27 Kingston, NY Metropolitan Statistical Area 879 481.7

28 San Diego-Carlsbad, CA Metropolitan Statistical Area 14,866 480.3

29 Atlanta-Sandy Springs-Roswell, GA Metropolitan Statistical Area 25,389 480.2

30 Fayetteville, NC Metropolitan Statistical Area 1,754 478.7

30 North Port-Sarasota-Bradenton, FL Metropolitan Statistical Area 3,362 478.7

32 Orlando-Kissimmee-Sanford, FL Metropolitan Statistical Area 10,158 475.9

33 Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area 2,127 473.7

34 Seattle-Tacoma-Bellevue, WA Metropolitan Statistical Area 16,270 473.0

35 Port St. Lucie, FL Metropolitan Statistical Area 2,005 472.8

36 Spokane-Spokane Valley, WA Metropolitan Statistical Area 2,489 471.6

37 East Stroudsburg, PA Metropolitan Statistical Area 798 469.8

37 Killeen-Temple, TX Metropolitan Statistical Area 1,904 469.8

39 Virginia Beach-Norfolk-Newport News, VA-NC Metropolitan Statistical Area 7,854 468.4

40 Charleston-North Charleston, SC Metropolitan Statistical Area 3,097 466.0

41 Dallas-Fort Worth-Arlington, TX Metropolitan Statistical Area 29,924 465.7

42 Coeur d'Alene, ID Metropolitan Statistical Area 644 465.0

43 Cleveland-Elyria, OH Metropolitan Statistical Area 9,604 462.3

44 Mobile, AL Metropolitan Statistical Area 1,909 462.2

45 Vallejo-Fairfield, CA Metropolitan Statistical Area 1,894 458.2

46 Reno, NV Metropolitan Statistical Area 1,949 458.1

47 Concord, NH Micropolitan Statistical Area 660 450.7

48 Dayton, OH Metropolitan Statistical Area 3,592 449.4

49 Cape Coral-Fort Myers, FL Metropolitan Statistical Area 2,780 449.3

50 Harrisburg-Carlisle, PA Metropolitan Statistical Area 2,467 449.0
Consumer Sentinel Network

Largest Metropolitan Areas Ranking for 

Identity Theft – Related Consumer Complaints1

January 1 – December 31, 2013

1Ranking is based on the number of identity theft complaints per 100,000 inhabitants for each Metropolitan Area. This chart illustrates the top 50 

Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. See identity theft figures for all 

Metropolitan Areas with a population of 100,000 or more in Appendix D2. Metropolitan Areas presented here are those defined by the Office of 

Management and Budget as of February 2013 and the population estimates are based on the 2010 U.S. Census table CPH-T-5.

Federal Trade Commission Page 17 of 102 Released February 2014

Rank Metropolitan Area Complaints

Complaints Per 

100,000 Population

1 Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area 18,941 340.4

2 Columbus, GA-AL Metropolitan Statistical Area 633 214.7

3 Naples-Immokalee-Marco Island, FL Metropolitan Statistical Area 688 214.0

4 Jonesboro, AR Metropolitan Statistical Area 231 190.9

5 Tallahassee, FL Metropolitan Statistical Area 659 179.4

6 Cape Coral-Fort Myers, FL Metropolitan Statistical Area 1,082 174.9

7 Atlanta-Sandy Springs-Roswell, GA Metropolitan Statistical Area 9,022 170.7

8 Port St. Lucie, FL Metropolitan Statistical Area 695 163.9

9 Beckley, WV Metropolitan Statistical Area 201 160.9

10 Tampa-St. Petersburg-Clearwater, FL Metropolitan Statistical Area 4,328 155.5

11 Orlando-Kissimmee-Sanford, FL Metropolitan Statistical Area 3,193 149.6

12 Detroit-Warren-Dearborn, MI Metropolitan Statistical Area 6,138 142.9

13 Lakeland-Winter Haven, FL Metropolitan Statistical Area 844 140.2

14 Stockton-Lodi, CA Metropolitan Statistical Area 912 133.1

15 Montgomery, AL Metropolitan Statistical Area 495 132.2

16 Vallejo-Fairfield, CA Metropolitan Statistical Area 530 128.2

17 Jacksonville, FL Metropolitan Statistical Area 1,692 125.7

18 Memphis, TN-MS-AR Metropolitan Statistical Area 1,662 125.5

19 Valdosta, GA Metropolitan Statistical Area 175 125.4

20 Ocala, FL Metropolitan Statistical Area 414 125.0

21 Gainesville, FL Metropolitan Statistical Area 324 122.6

22 Sebastian-Vero Beach, FL Metropolitan Statistical Area 169 122.4

23 Los Angeles-Long Beach-Anaheim, CA Metropolitan Statistical Area 15,277 119.1

24 Deltona-Daytona Beach-Ormond Beach, FL Metropolitan Statistical Area 702 118.9

25 Fresno, CA Metropolitan Statistical Area 1,100 118.2

26 Albany, GA Metropolitan Statistical Area 185 117.6

27 San Francisco-Oakland-Hayward, CA Metropolitan Statistical Area 5,064 116.8

28 North Port-Sarasota-Bradenton, FL Metropolitan Statistical Area 819 116.6

29 Bakersfield, CA Metropolitan Statistical Area 978 116.5

30 Macon, GA Metropolitan Statistical Area 270 116.2

31 Riverside-San Bernardino-Ontario, CA Metropolitan Statistical Area 4,865 115.2

32 Savannah, GA Metropolitan Statistical Area 400 115.1

33 Punta Gorda, FL Metropolitan Statistical Area 184 115.0

34 Dallas-Fort Worth-Arlington, TX Metropolitan Statistical Area 7,378 114.8

35 Crestview-Fort Walton Beach-Destin, FL Metropolitan Statistical Area 265 112.4

36 Palm Bay-Melbourne-Titusville, FL Metropolitan Statistical Area 605 111.3

37 Flint, MI Metropolitan Statistical Area 467 109.7

38 Lynchburg, VA Metropolitan Statistical Area 273 108.1

39 Jackson, MS Metropolitan Statistical Area 609 107.4

40 Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Statistical Area 5,991 106.3

41 Homosassa Springs, FL Metropolitan Statistical Area 149 105.5

42 Niles-Benton Harbor, MI Metropolitan Statistical Area 165 105.2

43 Houston-The Woodlands-Sugar Land, TX Metropolitan Statistical Area 6,198 104.7

44 Fayetteville, NC Metropolitan Statistical Area 377 102.9

45 Sacramento--Roseville--Arden-Arcade, CA Metropolitan Statistical Area 2,176 101.3

46 Modesto, CA Metropolitan Statistical Area 520 101.1

46 Phoenix-Mesa-Scottsdale, AZ Metropolitan Statistical Area 4,238 101.1

48 Las Vegas-Henderson-Paradise, NV Metropolitan Statistical Area 1,966 100.8

49 Chicago-Naperville-Elgin, IL-IN-WI Metropolitan Statistical Area 9,499 100.4

50 Killeen-Temple, TX Metropolitan Statistical Area 403 99.4
Consumer Sentinel Network Military Complaints 

by Consumer Military Branch 

January 1 – December 31, 2013

Consumer Sentinel Network 

Military Complaints 

by Consumer Military Pay Grade

January 1 – December 31, 2013

1Percentages are based on the total number of CSN complaints 

from military consumers reporting their branch of service 

(65,957) between January 1 and December 31, 2013. Of the 

72,964 military consumers, 90% reported this information 

during CY-2013.

3Percentages are based on the total number of 

CSN complaints from military consumers 

reporting their pay grade (26,192) between 

January 1 and December 31, 2013. Of the 

72,964 military consumers, 36% reported this 

information during CY-2013.

Federal Trade Commission Page 18 of 102 Released February 2014

Consumer Sentinel Network 

Military Complaints 

by Consumer Military Status

January 1 – December 31, 2013

2Percentages are based on the total number of CSN complaints 

from military consumers reporting their military status (66,929) 

between January 1 and December 31, 2013. Of the 72,964 military 

consumers, 92% reported this information during CY-2013.

Military Branch Complaints Percentages1

U.S. Army 32,454 49%

U.S. Navy 13,765 21%

U.S. Air Force 12,369 19%

U.S. Marines 6,158 9%

U.S. Coast Guard 1,211 2%

Total 65,957 

Military Pay Grade Complaints Percentages3

DoD Civilian 1,138 4%

E1-E3 6,279 24%

E4 4,620 18%

E5-E6 7,802 30%

E7-E9 2,767 11%

O1-O3 1,457 6%

O4-O6 1,666 6%

O7 and Above 133 1%

W1-W5 330 1%

Total 26,192 

Military Status Complaints Percentages2

Active Duty Service Member 5,185 8%

Dependent Child\Other - DoD Civilian 832 1%

Dependent Child\Other - Service Member 2,398 4%

Dependent Spouse - DoD Civilian 2,459 4%

Dependent Spouse - Service Member 7,770 12%

DoD Civilian 538 1%

Inactive Reserve\National Guard 3,466 5%

Military Retiree\Veteran 44,281 66%

Total 66,929 
Consumer Sentinel Network Military

Complaints by Top Category

January 1 – December 31, 2013

1Percentages are based on the total number of CSN Military complaints (72,964) received between January 1 and December 

31, 2013. Eighteen percent of these complaints were coded in the Other category.

Top Categories for Complaints from 

Enlisted Military Consumers 

January 1 – December 31, 2013

Top Categories for Complaints from 

Officer Military Consumers 

January 1 – December 31, 2013

Federal Trade Commission Page 19 of 102 Released February 2014

2Percentages are based on the total number of CSN complaints (21,468) 

from military consumers reporting an enlisted rank received between 

January 1 and December 31, 2013. Twelve percent of these complaints 

were coded in the Other category.

3Percentages are based on the total number of CSN complaints (3,586) 

from military consumers reporting an officer rank received between 

January 1 and December 31, 2013. Thirteen percent of these complaints 

were coded in the Other category.

Rank Category Description

Complaint 

Count Percentages2

1 Identity Theft 6,667 31%

2 Debt Collection 2,973 14%

3 Impostor Scams 2,327 11%

4 Banks and Lenders 2,145 10%

5 Credit Bureaus, Information 

Furnishers and Report Users

 3% 698

6 Auto-Related Complaints 585 3%

7 Prizes, Sweepstakes and Lotteries 3% 542

8 Shop-at-Home and Catalog Sales 483 2%

9 Credit Cards 397 2%

10 Foreign Money Offers and 

Counterfeit Check Scams

 2% 340

Rank Category Description

Complaint 

Count Percentages3

1 Identity Theft 1,049 29%

2 Banks and Lenders 386 11%

3 Debt Collection 363 10%

4 Impostor Scams 345 10%

5 Credit Bureaus, Information 

Furnishers and Report Users

 5% 169

6 Shop-at-Home and Catalog Sales 3% 109

7 Credit Cards 3% 100

8 Internet Services 93 3%

9 Auto-Related Complaints 85 2%

10 Foreign Money Offers and 

Counterfeit Check Scams

 2% 69

Rank Category Description

Complaint 

Count Percentages1

1 Identity Theft 22,066 30%

2 Impostor Scams 12,530 17%

3 Debt Collection 6,598 9%

4 Banks and Lenders 4,391 6%

5 Prizes, Sweepstakes and Lotteries 2,811 4%

6 Shop-at-Home and Catalog Sales 1,448 2%

7 Foreign Money Offers and Counterfeit Check Scams 1,425 2%

8 Credit Bureaus, Information Furnishers and Report Users 1,311 2%

9 Auto-Related Complaints 1,296 2%

10 Internet Services 895 1%

11 Telephone and Mobile Services 880 1%

12 Health Care 871 1%

13 Credit Cards 783 1%

14 Grants 697 1%

15 Business and Job Opportunities 559 1%

16 Computer Equipment and Software 537 1%

17 Travel, Vacations and Timeshare Plans 537 1%

18 Home Repair, Improvement and Products 522 1%

19 Mortgage Foreclosure Relief and Debt Management 489 1%

20 Advance Payments for Credit Services 453 1%
Consumer Sentinel Network - Military

Identity Theft Complaints 

How Victims’ Information is Misused

January 1 – December 31, 2013

1Percentages are based on the total number of Consumer Sentinel Network (CSN) Military identity theft complaints (22,066) received 

between January 1 and December 31, 2013. Note that 14% of CSN Military identity theft complaints included more than one type of

identity theft.

Federal Trade Commission Page 20 of 102 Released February 2014

Identity Theft Types \ Theft Subtypes Complaints Percentages1

Government Documents or Benefits Fraud 40.8%

Tax or Wage Related Fraud 7,654 34.7%

Government Benefits Applied For \ Received 850 3.9%

Other Government Documents Issued \ Forged 344 1.6%

Driver's License Issued or Forged 130 0.6%

Credit Card Fraud 17.3%

New Accounts 2,479 11.2%

Existing Account 1,350 6.1%

Phone or Utilities Fraud 14.5%

Utilities - New Accounts 2,220 10.1%

Wireless - New Accounts 704 3.2%

Telephone - New Accounts 128 0.6%

Unauthorized Charges to Existing Accounts 124 0.6%

Bank Fraud 8.8%

Electronic Fund Transfer 1,062 4.8%

New Accounts 487 2.2%

Existing Accounts 404 1.8%

Loan Fraud 4.3%

Business \ Personal \ Student Loan 524 2.4%

Auto Loan \ Lease 235 1.1%

Real Estate Loan 181 0.8%

Employment 3.4%

Employment-Related Fraud 742 3.4%

Other Identity Theft 16.8%

Uncertain 1,385 6.3%

Miscellaneous 694 3.1%

Internet or E-Mail 442 2.0%

Data Breach 364 1.6%

Medical 281 1.3%

Evading the Law 216 1.0%

Apartment or House Rented 113 0.5%

Insurance 82 0.4%

Securities \ Other Investments 47 0.2%

Property Rental Fraud 25 0.1%

Child Support 22 0.1%

Magazines 21 0.1%

Bankruptcy 10 <0.1%

Attempted Identity Theft 8.4%

Attempted Identity Theft 1,854 8.4%
Top Fraud & Other Complaint Categories 

Consumer Sentinel Network

Detailed State Complaint Information 

(one page per State and the District of Columbia)

Fraud & Other Complaints

Identity Theft Types Reported by Victims

Identity Theft Complaints

Federal Trade Commission Page 21 of 102 Released February 2014
Fraud and Other Complaints Count from Alabama Consumers = 19,447

1Percentages are based on the total number of CSN fraud and other complaints from Alabama consumers (19,447).

ALABAMA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 23,057

Identity Theft Types Reported by Alabama Victims

Identity Theft Complaints Count from Alabama Victims = 3,610

1Percentages are based on the 3,610 victims reporting from Alabama. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Alabama Consumers

Federal Trade Commission Page 22 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 1,606 44%

2 Phone or Utilities Fraud 453 13%

3 Credit Card Fraud 396 11%

4 Bank Fraud 226 6%

5 Loan Fraud 151 4%

6 Employment-Related Fraud 138 4%

Other 707 20%

Attempted Identity Theft 192 5%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 2,136 11%

2 Impostor Scams 1,626 8%

3 Prizes, Sweepstakes and Lotteries 1,468 8%

4 Banks and Lenders 1,452 7%

5 Auto-Related Complaints 965 5%

6 Telephone and Mobile Services 950 5%

7 Television and Electronic Media 773 4%

8 Shop-at-Home and Catalog Sales 680 3%

9 Internet Services 513 3%

10 Business and Job Opportunities 418 2%

Complaints
Fraud and Other Complaints Count from Alaska Consumers = 2,826

1Percentages are based on the total number of CSN fraud and other complaints from Alaska consumers (2,826).

ALASKA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 3,210

Identity Theft Types Reported by Alaska Victims

Identity Theft Complaints Count from Alaska Victims = 384

1Percentages are based on the 384 victims reporting from Alaska. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Alaska Consumers

Federal Trade Commission Page 23 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 117 30%

2 Credit Card Fraud 58 15%

3 Phone or Utilities Fraud 52 14%

4 Bank Fraud 29 8%

5 Employment-Related Fraud 18 5%

6 Loan Fraud 14 4%

Other 107 28%

Attempted Identity Theft 27 7%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 244 9%

2 Impostor Scams 184 7%

3 Banks and Lenders 182 6%

4 Prizes, Sweepstakes and Lotteries 179 6%

5 Auto-Related Complaints 145 5%

6 Shop-at-Home and Catalog Sales 131 5%

7 Health Care 95 3%

8 Internet Services 90 3%

9 Telephone and Mobile Services 78 3%

10 Credit Bureaus, Information Furnishers and Report 

Users

73 3%

Complaints
Fraud and Other Complaints Count from Arizona Consumers = 33,714

1Percentages are based on the total number of CSN fraud and other complaints from Arizona consumers (33,714).

ARIZONA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 39,757

Identity Theft Types Reported by Arizona Victims

Identity Theft Complaints Count from Arizona Victims = 6,043

1Percentages are based on the 6,043 victims reporting from Arizona. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Arizona Consumers

Federal Trade Commission Page 24 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 1,431 24%

2 Employment-Related Fraud 930 15%

3 Credit Card Fraud 875 14%

4 Phone or Utilities Fraud 653 11%

5 Bank Fraud 490 8%

6 Loan Fraud 246 4%

Other 1,608 27%

Attempted Identity Theft 407 7%

Complaints

Rank Top Categories Percentage1 

1 Banks and Lenders 3,278 10%

2 Debt Collection 3,207 10%

3 Impostor Scams 2,579 8%

4 Auto-Related Complaints 1,993 6%

5 Telephone and Mobile Services 1,676 5%

6 Prizes, Sweepstakes and Lotteries 1,367 4%

7 Television and Electronic Media 1,254 4%

8 Shop-at-Home and Catalog Sales 1,091 3%

9 Internet Services 1,041 3%

10 Health Care 920 3%

Complaints
Fraud and Other Complaints Count from Arkansas Consumers = 10,193

1Percentages are based on the total number of CSN fraud and other complaints from Arkansas consumers (10,193).

ARKANSAS 

Consumer Sentinel Network Complaint Figures

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 12,032

Identity Theft Types Reported by Arkansas Victims

Identity Theft Complaints Count from Arkansas Victims = 1,839

1Percentages are based on the 1,839 victims reporting from Arkansas. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Arkansas Consumers

Federal Trade Commission Page 25 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 700 38%

2 Phone or Utilities Fraud 291 16%

3 Credit Card Fraud 213 12%

4 Bank Fraud 139 8%

5 Employment-Related Fraud 86 5%

6 Loan Fraud 52 3%

Other 400 22%

Attempted Identity Theft 105 6%

Complaints

Rank Top Categories Percentage1 

1 Prizes, Sweepstakes and Lotteries 1,073 11%

2 Debt Collection 933 9%

3 Impostor Scams 906 9%

4 Banks and Lenders 656 6%

5 Auto-Related Complaints 513 5%

6 Telephone and Mobile Services 479 5%

7 Shop-at-Home and Catalog Sales 366 4%

8 Television and Electronic Media 365 4%

9 Internet Services 264 3%

10 Foreign Money Offers and Counterfeit Check Scams 243 2%

Complaints
Fraud and Other Complaints Count from California Consumers = 200,870

CALIFORNIA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 241,274

Identity Theft Types Reported by California Victims

Identity Theft Complaints Count from California Victims = 40,404

1Percentages are based on the 40,404 victims reporting from California. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by California Consumers

Federal Trade Commission Page 26 of 102 Released February 2014

1Percentages are based on the total number of CSN fraud and other complaints from California consumers (200,870).

Note: These figures exclude complaints provided by the California Office of Attorney General.

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 9,492 23%

2 Credit Card Fraud 9,251 23%

3 Phone or Utilities Fraud 4,922 12%

4 Bank Fraud 3,356 8%

5 Employment-Related Fraud 3,223 8%

6 Loan Fraud 1,400 3%

Other 10,091 25%

Attempted Identity Theft 3,497 9%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 26,788 13%

2 Banks and Lenders 19,941 10%

3 Telephone and Mobile Services 16,965 8%

4 Impostor Scams 10,015 5%

5 Auto-Related Complaints 7,617 4%

6 Shop-at-Home and Catalog Sales 5,869 3%

7 Internet Services 5,599 3%

8 Television and Electronic Media 5,066 3%

9 Prizes, Sweepstakes and Lotteries 4,747 2%

10 Credit Cards 4,166 2%

Complaints
Fraud and Other Complaints Count from Colorado Consumers = 26,039

COLORADO 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 30,234

Identity Theft Types Reported by Colorado Victims

Identity Theft Complaints Count from Colorado Victims = 4,195

1Percentages are based on the 4,195 victims reporting from Colorado. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Colorado Consumers

Federal Trade Commission Page 27 of 102 Released February 2014

1Percentages are based on the total number of CSN fraud and other complaints from Colorado consumers (26,039).

Note: These figures exclude complaints provided by the Colorado Office of Attorney General. 

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 1,036 25%

2 Credit Card Fraud 636 15%

3 Employment-Related Fraud 478 11%

4 Phone or Utilities Fraud 458 11%

5 Bank Fraud 308 7%

6 Loan Fraud 120 3%

Other 1,153 27%

Attempted Identity Theft 358 9%

Complaints

Rank Top Categories Percentage1 

1 Banks and Lenders 2,521 10%

2 Debt Collection 2,244 9%

3 Impostor Scams 1,848 7%

4 Auto-Related Complaints 1,614 6%

5 Television and Electronic Media 1,303 5%

6 Telephone and Mobile Services 1,280 5%

7 Shop-at-Home and Catalog Sales 1,037 4%

8 Internet Services 1,003 4%

9 Prizes Sweepstakes and Lotteries 833 3%

10 Health Care 695 3%

Complaints
Fraud and Other Complaints Count from Connecticut Consumers = 15,724

1Percentages are based on the total number of CSN fraud and other complaints from Connecticut consumers (15,724).

CONNECTICUT 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 18,220

Identity Theft Types Reported by Connecticut Victims

Identity Theft Complaints Count from Connecticut Victims = 2,496

1Percentages are based on the 2,496 victims reporting from Connecticut. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Connecticut Consumers

Federal Trade Commission Page 28 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 806 32%

2 Credit Card Fraud 430 17%

3 Phone or Utilities Fraud 328 13%

4 Bank Fraud 176 7%

5 Employment-Related Fraud 110 4%

6 Loan Fraud 58 2%

Other 606 24%

Attempted Identity Theft 220 9%

Complaints

Rank Top Categories Percentage1 

1 Banks and Lenders 1,668 11%

2 Debt Collection 1,490 9%

3 Auto-Related Complaints 1,238 8%

4 Impostor Scams 1,204 8%

5 Telephone and Mobile Services 884 6%

6 Shop-at-Home and Catalog Sales 552 4%

7 Health Care 537 3%

8 Internet Services 464 3%

9 Television and Electronic Media 431 3%

10 Credit Cards 407 3%

Complaints
Fraud and Other Complaints Count from Delaware Consumers = 5,483

1Percentages are based on the total number of CSN fraud and other complaints from Delaware consumers (5,483).

DELAWARE 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 6,234

Identity Theft Types Reported by Delaware Victims

Identity Theft Complaints Count from Delaware Victims = 751

1Percentages are based on the 751 victims reporting from Delaware. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Delaware Consumers

Federal Trade Commission Page 29 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 221 29%

2 Phone or Utilities Fraud 137 18%

3 Credit Card Fraud 126 17%

4 Bank Fraud 49 7%

5 Employment-Related Fraud 38 5%

6 Loan Fraud 28 4%

Other 181 24%

Attempted Identity Theft 47 6%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 733 13%

2 Banks and Lenders 722 13%

3 Impostor Scams 353 6%

4 Auto-Related Complaints 293 5%

5 Telephone and Mobile Services 267 5%

6 Shop-at-Home and Catalog Sales 199 4%

7 Prizes, Sweepstakes and Lotteries 192 4%

8 Television and Electronic Media 181 3%

9 Credit Cards 154 3%

10 Health Care 145 3%

Complaints
Fraud and Other Complaints Count from District of Columbia Consumers = 4,996

1Percentages are based on the total number of CSN fraud and other complaints from District of Columbia consumers (4,996).

DISTRICT OF COLUMBIA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 5,952

Identity Theft Types Reported by District of Columbia Victims

Identity Theft Complaints Count from District of Columbia Victims = 956

1Percentages are based on the 956 victims reporting from District of Columbia. Note that CSN identity 

theft complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by District of Columbia Consumers

Federal Trade Commission Page 30 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 309 32%

2 Credit Card Fraud 144 15%

3 Phone or Utilities Fraud 137 14%

4 Bank Fraud 66 7%

5 Loan Fraud 44 5%

6 Employment-Related Fraud 37 4%

Other 250 26%

Attempted Identity Theft 71 7%

Complaints

Rank Top Categories Percentage1 

1 Banks and Lenders 696 14%

2 Debt Collection 582 12%

3 Telephone and Mobile Services 268 5%

4 Impostor Scams 260 5%

5 Credit Bureaus, Information Furnishers and Report 

Users

197 4%

6 Auto-Related Complaints 191 4%

7 Credit Cards 177 4%

8 Internet Services 164 3%

9 Television and Electronic Media 157 3%

10 Shop-at-Home and Catalog Sales 153 3%

Complaints
Fraud and Other Complaints Count from Florida Consumers = 157,383

1Percentages are based on the total number of CSN fraud and other complaints from Florida consumers (157,383).

FLORIDA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 195,103

Identity Theft Types Reported by Florida Victims

Identity Theft Complaints Count from Florida Victims = 37,720

1Percentages are based on the 37,720 victims reporting from Florida. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Florida Consumers

Federal Trade Commission Page 31 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 20,781 55%

2 Credit Card Fraud 4,503 12%

3 Phone or Utilities Fraud 2,640 7%

4 Bank Fraud 2,292 6%

5 Employment-Related Fraud 841 2%

6 Loan Fraud 767 2%

Other 6,475 17%

Attempted Identity Theft 2,491 7%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 28,212 18%

2 Telephone and Mobile Services 15,707 10%

3 Banks and Lenders 12,703 8%

4 Impostor Scams 6,437 4%

5 Auto-Related Complaints 5,872 4%

6 Prizes, Sweepstakes and Lotteries 3,698 2%

7 Television and Electronic Media 3,508 2%

8 Shop-at-Home and Catalog Sales 3,322 2%

9 Internet Services 2,980 2%

10 Credit Cards 2,647 2%

Complaints
Fraud and Other Complaints Count from Georgia Consumers = 62,121

1Percentages are based on the total number of CSN fraud and other complaints from Georgia consumers (62,121).

GEORGIA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 75,523

Identity Theft Types Reported by Georgia Victims

Identity Theft Complaints Count from Georgia Victims = 13,402

1Percentages are based on the 13,402 victims reporting from Georgia. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Georgia Consumers

Federal Trade Commission Page 32 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 6,873 51%

2 Credit Card Fraud 1,519 11%

3 Phone or Utilities Fraud 1,445 11%

4 Bank Fraud 739 6%

5 Loan Fraud 464 3%

6 Employment-Related Fraud 354 3%

Other 2,442 18%

Attempted Identity Theft 659 5%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 9,212 15%

2 Banks and Lenders 6,658 11%

3 Telephone and Mobile Services 5,650 9%

4 Auto-Related Complaints 3,114 5%

5 Impostor Scams 2,779 4%

6 Television and Electronic Media 2,113 3%

7 Prizes, Sweepstakes and Lotteries 1,625 3%

8 Shop-at-Home and Catalog Sales 1,529 2%

9 Internet Services 1,426 2%

10 Health Care 1,252 2%

Complaints
Fraud and Other Complaints Count from Hawaii Consumers = 5,306

1Percentages are based on the total number of CSN fraud and other complaints from Hawaii consumers (5,306).

HAWAII 

Consumer Sentinel Network Complaint Figures

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 5,837

Identity Theft Types Reported by Hawaii Victims

Identity Theft Complaints Count from Hawaii Victims = 531

1Percentages are based on the 531 victims reporting from Hawaii. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Hawaii Consumers

Federal Trade Commission Page 33 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Credit Card Fraud 116 22%

2 Government Documents or Benefits Fraud 105 20%

3 Phone or Utilities Fraud 45 8%

4 Bank Fraud 40 8%

5 Loan Fraud 14 3%

6 Employment-Related Fraud 8 2%

Other 159 30%

Attempted Identity Theft 70 13%

Complaints

Rank Top Categories Percentage1 

1 Banks and Lenders 480 9%

2 Prizes, Sweepstakes and Lotteries 474 9%

3 Debt Collection 385 7%

4 Impostor Scams 337 6%

5 Telephone and Mobile Services 305 6%

6 Shop-at-Home and Catalog Sales 247 5%

7 Auto-Related Complaints 224 4%

8 Internet Services 218 4%

9 Health Care 125 2%

10 Real Estate 117 2%

Complaints
Fraud and Other Complaints Count from Idaho Consumers = 6,407

IDAHO 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 7,205

Identity Theft Types Reported by Idaho Victims

Identity Theft Complaints Count from Idaho Victims = 798

1Percentages are based on the 798 victims reporting from Idaho. Note that CSN identity theft complaints 

may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Idaho Consumers

Federal Trade Commission Page 34 of 102 Released February 2014

1Percentages are based on the total number of CSN fraud and other complaints from Idaho consumers (6,407).

Note: These figures exclude complaints provided by the Idaho Office of Attorney General. 

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 227 28%

2 Credit Card Fraud 112 14%

3 Phone or Utilities Fraud 109 14%

4 Bank Fraud 61 8%

5 Employment-Related Fraud 50 6%

6 Loan Fraud 20 3%

Other 238 30%

Attempted Identity Theft 63 8%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 702 11%

2 Banks and Lenders 497 8%

3 Impostor Scams 447 7%

4 Auto-Related Complaints 367 6%

5 Telephone and Mobile Services 318 5%

6 Prizes, Sweepstakes and Lotteries 282 4%

7 Television and Electronic Media 260 4%

8 Shop-at-Home and Catalog Sales 250 4%

9 Internet Services 248 4%

10 Health Care 217 3%

Complaints
Fraud and Other Complaints Count from Illinois Consumers = 50,080

1Percentages are based on the total number of CSN fraud and other complaints from Illinois consumers (50,080).

ILLINOIS 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 61,149

Identity Theft Types Reported by Illinois Victims

Identity Theft Complaints Count from Illinois Victims = 11,069

1Percentages are based on the 11,069 victims reporting from Illinois. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Illinois Consumers

Federal Trade Commission Page 35 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 3,379 31%

2 Phone or Utilities Fraud 1,887 17%

3 Credit Card Fraud 1,706 15%

4 Bank Fraud 891 8%

5 Employment-Related Fraud 576 5%

6 Loan Fraud 422 4%

Other 2,546 23%

Attempted Identity Theft 847 8%

Complaints

Rank Top Categories Percentage1 

1 Banks and Lenders 5,580 11%

2 Debt Collection 4,835 10%

3 Telephone and Mobile Services 3,829 8%

4 Auto-Related Complaints 2,657 5%

5 Impostor Scams 2,594 5%

6 Television and Electronic Media 2,142 4%

7 Shop-at-Home and Catalog Sales 2,065 4%

8 Internet Services 1,873 4%

9 Prizes, Sweepstakes and Lotteries 1,773 4%

10 Health Care 1,428 3%

Complaints
Fraud and Other Complaints Count from Indiana Consumers = 24,777

INDIANA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 28,622

Identity Theft Types Reported by Indiana Victims

Identity Theft Complaints Count from Indiana Victims = 3,845

1Percentages are based on the 3,845 victims reporting from Indiana. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Indiana Consumers

Federal Trade Commission Page 36 of 102 Released February 2014

1Percentages are based on the total number of CSN fraud and other complaints from Indiana consumers (24,777).

Note: These figures exclude complaints provided by the Indiana Office of Attorney General. 

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 1,114 29%

2 Phone or Utilities Fraud 690 18%

3 Credit Card Fraud 589 15%

4 Bank Fraud 326 8%

5 Employment-Related Fraud 165 4%

6 Loan Fraud 139 4%

Other 879 23%

Attempted Identity Theft 303 8%

Complaints

Rank Top Categories Percentage1 

1 Impostor Scams 2,403 10%

2 Debt Collection 2,387 10%

3 Banks and Lenders 1,948 8%

4 Prizes, Sweepstakes and Lotteries 1,499 6%

5 Telephone and Mobile Services 1,353 5%

6 Auto-Related Complaints 1,339 5%

7 Television and Electronic Media 1,072 4%

8 Shop-at-Home and Catalog Sales 978 4%

9 Internet Services 742 3%

10 Health Care 647 3%

Complaints
Fraud and Other Complaints Count from Iowa Consumers = 9,717

IOWA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 10,965

Identity Theft Types Reported by Iowa Victims

Identity Theft Complaints Count from Iowa Victims = 1,248

1Percentages are based on the 1,248 victims reporting from Iowa. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Iowa Consumers

Federal Trade Commission Page 37 of 102 Released February 2014

1Percentages are based on the total number of CSN fraud and other complaints from Iowa consumers (9,717).

Note: These figures exclude complaints provided by the Iowa Office of Attorney General. 

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 326 26%

2 Credit Card Fraud 230 18%

3 Phone or Utilities Fraud 162 13%

4 Bank Fraud 90 7%

5 Employment-Related Fraud 63 5%

6 Loan Fraud 45 4%

Other 333 27%

Attempted Identity Theft 110 9%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 888 9%

2 Telephone and Mobile Services 801 8%

3 Impostor Scams 761 8%

4 Banks and Lenders 625 6%

5 Auto-Related Complaints 446 5%

6 Prizes, Sweepstakes and Lotteries 441 5%

7 Television and Electronic Media 439 5%

8 Shop-at-Home and Catalog Sales 418 4%

9 Internet Services 326 3%

10 Internet Auction 308 3%

Complaints
Fraud and Other Complaints Count from Kansas Consumers = 10,390

1Percentages are based on the total number of CSN fraud and other complaints from Kansas consumers (10,390).

KANSAS 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 12,173

Identity Theft Types Reported by Kansas Victims

Identity Theft Complaints Count from Kansas Victims = 1,783

1Percentages are based on the 1,783 victims reporting from Kansas. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Kansas Consumers

Federal Trade Commission Page 38 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 527 30%

2 Credit Card Fraud 333 19%

3 Phone or Utilities Fraud 242 14%

4 Bank Fraud 151 8%

5 Employment-Related Fraud 89 5%

6 Loan Fraud 74 4%

Other 410 23%

Attempted Identity Theft 139 8%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 1,100 11%

2 Impostor Scams 945 9%

3 Banks and Lenders 709 7%

4 Telephone and Mobile Services 568 5%

5 Auto-Related Complaints 547 5%

6 Prizes, Sweepstakes and Lotteries 521 5%

7 Shop-at-Home and Catalog Sales 413 4%

8 Internet Services 329 3%

9 Television and Electronic Media 298 3%

10 Health Care 247 2%

Complaints
Fraud and Other Complaints Count from Kentucky Consumers = 16,203

1Percentages are based on the total number of CSN fraud and other complaints from Kentucky consumers (16,203).

KENTUCKY 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 18,404

Identity Theft Types Reported by Kentucky Victims

Identity Theft Complaints Count from Kentucky Victims = 2,201

1Percentages are based on the 2,201 victims reporting from Kentucky. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Kentucky Consumers

Federal Trade Commission Page 39 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 813 37%

2 Credit Card Fraud 323 15%

3 Phone or Utilities Fraud 282 13%

4 Bank Fraud 167 8%

5 Employment-Related Fraud 70 3%

6 Loan Fraud 56 3%

Other 492 22%

Attempted Identity Theft 156 7%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 1,717 11%

2 Banks and Lenders 1,330 8%

3 Auto-Related Complaints 1,104 7%

4 Impostor Scams 1,101 7%

5 Prizes, Sweepstakes and Lotteries 897 6%

6 Telephone and Mobile Services 873 5%

7 Television and Electronic Media 704 4%

8 Shop-at-Home and Catalog Sales 674 4%

9 Internet Services 507 3%

10 Health Care 411 3%

Complaints
Fraud and Other Complaints Count from Louisiana Consumers = 19,070

1Percentages are based on the total number of CSN fraud and other complaints from Louisiana consumers (19,070).

LOUISIANA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 22,274

Identity Theft Types Reported by Louisiana Victims

Identity Theft Complaints Count from Louisiana Victims = 3,204

1Percentages are based on the 3,204 victims reporting from Louisiana. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Louisiana Consumers

Federal Trade Commission Page 40 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 1,473 46%

2 Phone or Utilities Fraud 365 11%

3 Credit Card Fraud 363 11%

4 Bank Fraud 218 7%

5 Loan Fraud 153 5%

6 Employment-Related Fraud 123 4%

Other 613 19%

Attempted Identity Theft 168 5%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 2,379 12%

2 Impostor Scams 1,447 8%

3 Banks and Lenders 1,396 7%

4 Prizes, Sweepstakes and Lotteries 1,313 7%

5 Telephone and Mobile Services 1,169 6%

6 Auto-Related Complaints 962 5%

7 Shop-at-Home and Catalog Sales 638 3%

8 Credit Bureaus, Information Furnishers and Report 

Users

581 3%

9 Television and Electronic Media 570 3%

10 Internet Auction 413 2%

Complaints

Note: These figures exclude complaints provided by the Louisiana Office of Attorney General.
Fraud and Other Complaints Count from Maine Consumers = 4,668

1Percentages are based on the total number of CSN fraud and other complaints from Maine consumers (4,668).

MAINE 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 5,179

Identity Theft Types Reported by Maine Victims

Identity Theft Complaints Count from Maine Victims = 511

1Percentages are based on the 511 victims reporting from Maine. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Maine Consumers

Federal Trade Commission Page 41 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 194 38%

2 Credit Card Fraud 72 14%

3 Phone or Utilities Fraud 62 12%

4 Bank Fraud 33 6%

5 Loan Fraud 16 3%

6 Employment-Related Fraud 7 1%

Other 113 22%

Attempted Identity Theft 36 7%

Complaints

Rank Top Categories Percentage1 

1 Banks and Lenders 447 10%

2 Impostor Scams 400 9%

3 Debt Collection 373 8%

4 Telephone and Mobile Services 330 7%

5 Shop-at-Home and Catalog Sales 216 5%

6 Internet Services 210 4%

7 Prizes, Sweepstakes and Lotteries 204 4%

8 Auto-Related Complaints 185 4%

9 Television and Electronic Media 181 4%

10 Credit Cards 160 3%

Complaints

Note: These figures exclude complaints provided by the Maine Office of Attorney General.
Fraud and Other Complaints Count from Maryland Consumers = 33,922

1Percentages are based on the total number of CSN fraud and other complaints from Maryland consumers (33,922).

MARYLAND 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 39,582

Identity Theft Types Reported by Maryland Victims

Identity Theft Complaints Count from Maryland Victims = 5,660

1Percentages are based on the 5,660 victims reporting from Maryland. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Maryland Consumers

Federal Trade Commission Page 42 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 1,656 29%

2 Credit Card Fraud 1,087 19%

3 Phone or Utilities Fraud 749 13%

4 Bank Fraud 482 9%

5 Loan Fraud 248 4%

6 Employment-Related Fraud 216 4%

Other 1,344 24%

Attempted Identity Theft 477 8%

Complaints

Rank Top Categories Percentage1 

1 Banks and Lenders 4,648 14%

2 Debt Collection 3,369 10%

3 Impostor Scams 2,173 6%

4 Auto-Related Complaints 1,793 5%

5 Telephone and Mobile Services 1,554 5%

6 Prizes, Sweepstakes and Lotteries 1,209 4%

7 Shop-at-Home and Catalog Sales 1,203 4%

8 Television and Electronic Media 1,076 3%

9 Credit Cards 1,075 3%

10 Internet Services 998 3%

Complaints
1Percentages are based on the total number of CSN fraud and other complaints from Massachusetts consumers (30,029).

MASSACHUSETTS 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 34,266

Identity Theft Types Reported by Massachusetts Victims

Identity Theft Complaints Count from Massachusetts Victims = 4,237

1Percentages are based on the 4,237 victims reporting from Massachusetts. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Massachusetts Consumers

Fraud and Other Complaints Count from Massachusetts Consumers = 30,029

Federal Trade Commission Page 43 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 1,366 32%

2 Credit Card Fraud 804 19%

3 Phone or Utilities Fraud 572 14%

4 Bank Fraud 279 7%

5 Employment-Related Fraud 196 5%

6 Loan Fraud 90 2%

Other 1,012 24%

Attempted Identity Theft 335 8%

Complaints

Rank Top Categories Percentage1 

1 Banks and Lenders 2,835 9%

2 Debt Collection 2,554 9%

3 Impostor Scams 2,271 8%

4 Telephone and Mobile Services 2,252 7%

5 Auto-Related Complaints 1,404 5%

6 Shop-at-Home and Catalog Sales 1,160 4%

7 Internet Services 962 3%

8 Prizes, Sweepstakes and Lotteries 948 3%

9 Television and Electronic Media 803 3%

10 Health Care 778 3%

Complaints
Fraud and Other Complaints Count from Michigan Consumers = 57,358

MICHIGAN 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 66,964

Identity Theft Types Reported by Michigan Victims

Identity Theft Complaints Count from Michigan Victims = 9,606

1Percentages are based on the 9,606 victims reporting from Michigan. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Michigan Consumers

Federal Trade Commission Page 44 of 102 Released February 2014

1Percentages are based on the total number of CSN fraud and other complaints from Michigan consumers (57,358).

Note: These figures exclude complaints provided by the Michigan Office of Attorney General. 

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 3,864 40%

2 Phone or Utilities Fraud 1,792 19%

3 Credit Card Fraud 1,271 13%

4 Bank Fraud 585 6%

5 Loan Fraud 354 4%

6 Employment-Related Fraud 323 3%

Other 1,639 17%

Attempted Identity Theft 609 6%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 9,229 16%

2 Telephone and Mobile Services 6,644 12%

3 Banks and Lenders 4,363 8%

4 Impostor Scams 2,899 5%

5 Shop-at-Home and Catalog Sales 1,677 3%

6 Television and Electronic Media 1,627 3%

7 Prizes, Sweepstakes and Lotteries 1,622 3%

8 Auto-Related Complaints 1,547 3%

9 Internet Services 1,150 2%

10 Health Care 933 2%

Complaints
Fraud and Other Complaints Count from Minnesota Consumers = 20,610

1Percentages are based on the total number of CSN fraud and other complaints from Minnesota consumers (20,610).

MINNESOTA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 23,527

Identity Theft Types Reported by Minnesota Victims

Identity Theft Complaints Count from Minnesota Victims = 2,917

1Percentages are based on the 2,917 victims reporting from Minnesota. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Minnesota Consumers

Federal Trade Commission Page 45 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 709 24%

2 Credit Card Fraud 509 17%

3 Phone or Utilities Fraud 312 11%

4 Bank Fraud 214 7%

5 Employment-Related Fraud 131 4%

6 Loan Fraud 83 3%

Other 954 33%

Attempted Identity Theft 254 9%

Complaints

Rank Top Categories Percentage1 

1 Banks and Lenders 2,040 10%

2 Debt Collection 1,689 8%

3 Impostor Scams 1,574 8%

4 Telephone and Mobile Services 1,273 6%

5 Television and Electronic Media 1,073 5%

6 Auto-Related Complaints 1,009 5%

7 Health Care 860 4%

8 Shop-at-Home and Catalog Sales 833 4%

9 Internet Services 781 4%

10 Prizes, Sweepstakes and Lotteries 627 3%

Complaints
Fraud and Other Complaints Count from Mississippi Consumers = 10,486

MISSISSIPPI 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 12,719

Identity Theft Types Reported by Mississippi Victims

Identity Theft Complaints Count from Mississippi Victims = 2,233

1Percentages are based on the 2,233 victims reporting from Mississippi. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Mississippi Consumers

Federal Trade Commission Page 46 of 102 Released February 2014

1Percentages are based on the total number of CSN fraud and other complaints from Mississippi consumers (10,486).

Note: These figures exclude complaints provided by the Mississippi Office of Attorney General. 

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 1,007 45%

2 Phone or Utilities Fraud 294 13%

3 Credit Card Fraud 219 10%

4 Bank Fraud 163 7%

5 Loan Fraud 86 4%

6 Employment-Related Fraud 78 3%

Other 462 21%

Attempted Identity Theft 100 4%

Complaints

Rank Top Categories Percentage1 

1 Prizes, Sweepstakes and Lotteries 1,104 11%

2 Debt Collection 1,023 10%

3 Impostor Scams 944 9%

4 Banks and Lenders 712 7%

5 Telephone and Mobile Services 510 5%

6 Auto-Related Complaints 470 4%

7 Television and Electronic Media 427 4%

8 Shop-at-Home and Catalog Sales 329 3%

9 Foreign Money Offers and Counterfeit Check Scams 235 2%

10 Internet Services 234 2%

Complaints
Fraud and Other Complaints Count from Missouri Consumers = 26,320

1Percentages are based on the total number of CSN fraud and other complaints from Missouri consumers (26,320).

MISSOURI 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 30,372

Identity Theft Types Reported by Missouri Victims

Identity Theft Complaints Count from Missouri Victims = 4,052

1Percentages are based on the 4,052 victims reporting from Missouri. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Missouri Consumers

Federal Trade Commission Page 47 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 1,279 32%

2 Phone or Utilities Fraud 614 15%

3 Credit Card Fraud 577 14%

4 Bank Fraud 370 9%

5 Employment-Related Fraud 179 4%

6 Loan Fraud 159 4%

Other 903 22%

Attempted Identity Theft 325 8%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 2,780 11%

2 Banks and Lenders 2,575 10%

3 Auto-Related Complaints 2,000 8%

4 Impostor Scams 1,903 7%

5 Telephone and Mobile Services 1,847 7%

6 Television and Electronic Media 1,340 5%

7 Prizes, Sweepstakes and Lotteries 1,085 4%

8 Shop-at-Home and Catalog Sales 1,078 4%

9 Internet Services 843 3%

10 Health Care 790 3%

Complaints
Fraud and Other Complaints Count from Montana Consumers = 3,575

MONTANA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 4,084

Identity Theft Types Reported by Montana Victims

Identity Theft Complaints Count from Montana Victims = 509

1Percentages are based on the 509 victims reporting from Montana. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Montana Consumers

Federal Trade Commission Page 48 of 102 Released February 2014

1Percentages are based on the total number of CSN fraud and other complaints from Montana consumers (3,575).

Note: These figures exclude complaints provided by the Montana Department of Justice. 

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 139 27%

2 Credit Card Fraud 73 14%

3 Phone or Utilities Fraud 59 12%

4 Bank Fraud 41 8%

5 Employment-Related Fraud 15 3%

6 Loan Fraud 10 2%

Other 157 31%

Attempted Identity Theft 51 10%

Complaints

Rank Top Categories Percentage1 

1 Impostor Scams 326 9%

2 Debt Collection 320 9%

3 Prizes, Sweepstakes and Lotteries 192 5%

4 Banks and Lenders 179 5%

5 Telephone and Mobile Services 178 5%

6 Shop-at-Home and Catalog Sales 171 5%

7 Auto-Related Complaints 142 4%

8 Internet Services 137 4%

9 Office Supplies and Services 98 3%

10 Foreign Money Offers and Counterfeit Check Scams 93 3%

Complaints
Fraud and Other Complaints Count from Nebraska Consumers = 6,638

1Percentages are based on the total number of CSN fraud and other complaints from Nebraska consumers (6,638).

NEBRASKA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 7,603

Identity Theft Types Reported by Nebraska Victims

Identity Theft Complaints Count from Nebraska Victims = 965

1Percentages are based on the 965 victims reporting from Nebraska. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Nebraska Consumers

Federal Trade Commission Page 49 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 234 24%

2 Credit Card Fraud 176 18%

3 Phone or Utilities Fraud 121 13%

4 Employment-Related Fraud 75 8%

5 Bank Fraud 73 8%

6 Loan Fraud 26 3%

Other 269 28%

Attempted Identity Theft 75 8%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 707 11%

2 Impostor Scams 516 8%

3 Banks and Lenders 501 8%

4 Auto-Related Complaints 389 6%

5 Telephone and Mobile Services 375 6%

6 Television and Electronic Media 292 4%

7 Prizes, Sweepstakes and Lotteries 288 4%

8 Shop-at-Home and Catalog Sales 277 4%

9 Health Care 215 3%

10 Internet Services 191 3%

Complaints
Fraud and Other Complaints Count from Nevada Consumers = 17,354

1Percentages are based on the total number of CSN fraud and other complaints from Nevada consumers (17,354).

NEVADA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 20,062

Identity Theft Types Reported by Nevada Victims

Identity Theft Complaints Count from Nevada Victims = 2,708

1Percentages are based on the 2,708 victims reporting from Nevada. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Nevada Consumers

Federal Trade Commission Page 50 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 721 27%

2 Credit Card Fraud 476 18%

3 Phone or Utilities Fraud 357 13%

4 Bank Fraud 218 8%

5 Employment-Related Fraud 200 7%

6 Loan Fraud 132 5%

Other 783 29%

Attempted Identity Theft 210 8%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 2,028 12%

2 Banks and Lenders 1,413 8%

3 Impostor Scams 1,295 7%

4 Telephone and Mobile Services 1,011 6%

5 Auto-Related Complaints 900 5%

6 Prizes, Sweepstakes and Lotteries 569 3%

7 Internet Services 500 3%

8 Shop-at-Home and Catalog Sales 472 3%

9 Business and Job Opportunities 408 2%

10 Television and Electronic Media 400 2%

Complaints
Fraud and Other Complaints Count from New Hampshire Consumers = 6,297

1Percentages are based on the total number of CSN fraud and other complaints from New Hampshire consumers (6,297).

NEW HAMPSHIRE 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 6,984

Identity Theft Types Reported by New Hampshire Victims

Identity Theft Complaints Count from New Hampshire Victims = 687

1Percentages are based on the 687 victims reporting from New Hampshire. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by New Hampshire Consumers

Federal Trade Commission Page 51 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 177 26%

2 Credit Card Fraud 131 19%

3 Bank Fraud 79 11%

4 Phone or Utilities Fraud 77 11%

5 Loan Fraud 23 3%

6 Employment-Related Fraud 18 3%

Other 162 24%

Attempted Identity Theft 74 11%

Complaints

Rank Top Categories Percentage1 

1 Banks and Lenders 818 13%

2 Debt Collection 520 8%

3 Impostor Scams 518 8%

4 Auto-Related Complaints 382 6%

5 Telephone and Mobile Services 363 6%

6 Shop-at-Home and Catalog Sales 260 4%

7 Television and Electronic Media 238 4%

8 Internet Services 205 3%

9 Prizes, Sweepstakes and Lotteries 204 3%

10 Health Care 179 3%

Complaints
Fraud and Other Complaints Count from New Jersey Consumers = 45,801

1Percentages are based on the total number of CSN fraud and other complaints from New Jersey consumers (45,801).

NEW JERSEY 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 52,977

Identity Theft Types Reported by New Jersey Victims

Identity Theft Complaints Count from New Jersey Victims = 7,176

1Percentages are based on the 7,176 victims reporting from New Jersey. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by New Jersey Consumers

Federal Trade Commission Page 52 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 1,912 27%

2 Credit Card Fraud 1,264 18%

3 Phone or Utilities Fraud 1,037 14%

4 Bank Fraud 561 8%

5 Employment-Related Fraud 376 5%

6 Loan Fraud 234 3%

Other 1,940 27%

Attempted Identity Theft 563 8%

Complaints

Rank Top Categories Percentage1 

1 Banks and Lenders 5,316 12%

2 Debt Collection 4,984 11%

3 Telephone and Mobile Services 3,021 7%

4 Impostor Scams 2,774 6%

5 Auto-Related Complaints 2,372 5%

6 Shop-at-Home and Catalog Sales 1,484 3%

7 Internet Services 1,313 3%

8 Credit Cards 1,247 3%

9 Prizes, Sweepstakes and Lotteries 1,245 3%

10 Health Care 1,228 3%

Complaints
Fraud and Other Complaints Count from New Mexico Consumers = 8,292

1Percentages are based on the total number of CSN fraud and other complaints from New Mexico consumers (8,292).

NEW MEXICO 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 9,740

Identity Theft Types Reported by New Mexico Victims

Identity Theft Complaints Count from New Mexico Victims = 1,448

1Percentages are based on the 1,448 victims reporting from New Mexico. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by New Mexico Consumers

Federal Trade Commission Page 53 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 354 24%

2 Credit Card Fraud 202 14%

3 Phone or Utilities Fraud 168 12%

4 Employment-Related Fraud 165 11%

5 Bank Fraud 113 8%

6 Loan Fraud 50 3%

Other 446 31%

Attempted Identity Theft 99 7%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 851 10%

2 Impostor Scams 670 8%

3 Banks and Lenders 620 7%

4 Prizes, Sweepstakes and Lotteries 513 6%

5 Auto-Related Complaints 416 5%

6 Telephone and Mobile Services 385 5%

7 Shop-at-Home and Catalog Sales 332 4%

8 Credit Bureaus, Information Furnishers and Report 

Users

298 4%

9 Television and Electronic Media 267 3%

10 Internet Services 237 3%

Complaints
Fraud and Other Complaints Count from New York Consumers = 86,673

1Percentages are based on the total number of CSN fraud and other complaints from New York consumers (86,673).

NEW YORK 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 103,745

Identity Theft Types Reported by New York Victims

Identity Theft Complaints Count from New York Victims = 17,072

1Percentages are based on the 17,072 victims reporting from New York. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by New York Consumers

Federal Trade Commission Page 54 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 4,979 29%

2 Credit Card Fraud 3,587 21%

3 Phone or Utilities Fraud 2,201 13%

4 Bank Fraud 1,693 10%

5 Employment-Related Fraud 644 4%

6 Loan Fraud 583 3%

Other 3,746 22%

Attempted Identity Theft 1,486 9%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 8,710 10%

2 Banks and Lenders 8,373 10%

3 Telephone and Mobile Services 6,537 8%

4 Impostor Scams 4,717 5%

5 Auto-Related Complaints 4,159 5%

6 Shop-at-Home and Catalog Sales 3,402 4%

7 Prizes, Sweepstakes and Lotteries 2,714 3%

8 Internet Services 2,611 3%

9 Credit Cards 2,588 3%

10 Health Care 2,350 3%

Complaints
Fraud and Other Complaints Count from North Carolina Consumers = 41,654

NORTH CAROLINA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 48,333

Identity Theft Types Reported by North Carolina Victims

Identity Theft Complaints Count from North Carolina Victims = 6,679

1Percentages are based on the 6,679 victims reporting from North Carolina. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by North Carolina Consumers

Federal Trade Commission Page 55 of 102 Released February 2014

1Percentages are based on the total number of CSN fraud and other complaints from North Carolina consumers (41,654).

Note: These figures exclude complaints provided by the North Carolina Department of Justice. 

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 2,236 33%

2 Phone or Utilities Fraud 949 14%

3 Credit Card Fraud 859 13%

4 Bank Fraud 411 6%

5 Loan Fraud 296 4%

6 Employment-Related Fraud 292 4%

Other 1,722 26%

Attempted Identity Theft 493 7%

Complaints

Rank Top Categories Percentage1 

1 Banks and Lenders 4,341 10%

2 Debt Collection 3,953 9%

3 Impostor Scams 2,696 6%

4 Auto-Related Complaints 2,591 6%

5 Telephone and Mobile Services 2,338 6%

6 Prizes, Sweepstakes and Lotteries 2,145 5%

7 Television and Electronic Media 2,005 5%

8 Shop-at-Home and Catalog Sales 1,614 4%

9 Internet Services 1,215 3%

10 Health Care 1,058 3%

Complaints
Fraud and Other Complaints Count from North Dakota Consumers = 1,960

1Percentages are based on the total number of CSN fraud and other complaints from North Dakota consumers (1,960).

NORTH DAKOTA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 2,192

Identity Theft Types Reported by North Dakota Victims

Identity Theft Complaints Count from North Dakota Victims = 232

1Percentages are based on the 232 victims reporting from North Dakota. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by North Dakota Consumers

Federal Trade Commission Page 56 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 61 26%

2 Credit Card Fraud 37 16%

3 Phone or Utilities Fraud 32 14%

4 Bank Fraud 15 6%

5 Loan Fraud 8 3%

6 Employment-Related Fraud 5 2%

Other 75 32%

Attempted Identity Theft 17 7%

Complaints

Rank Top Categories Percentage1 

1 Prizes, Sweepstakes and Lotteries 219 11%

2 Debt Collection 147 8%

3 Impostor Scams 131 7%

4 Banks and Lenders 100 5%

5 Shop-at-Home and Catalog Sales 97 5%

6 Auto-Related Complaints 96 5%

7 Telephone and Mobile Services 94 5%

8 Internet Services 64 3%

9 Television and Electronic Media 54 3%

10 Health Care 49 3%

Complaints
Fraud and Other Complaints Count from Ohio Consumers = 50,765

OHIO 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 58,267

Identity Theft Types Reported by Ohio Victims

Identity Theft Complaints Count from Ohio Victims = 7,502

1Percentages are based on the 7,502 victims reporting from Ohio. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Ohio Consumers

Federal Trade Commission Page 57 of 102 Released February 2014

1Percentages are based on the total number of CSN fraud and other complaints from Ohio consumers (50,765).

Note: These figures exclude complaints provided by the Ohio Office of Attorney General. 

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 2,799 37%

2 Phone or Utilities Fraud 1,214 16%

3 Credit Card Fraud 1,131 15%

4 Bank Fraud 544 7%

5 Loan Fraud 248 3%

6 Employment-Related Fraud 214 3%

Other 1,518 20%

Attempted Identity Theft 527 7%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 5,562 11%

2 Banks and Lenders 4,961 10%

3 Impostor Scams 3,653 7%

4 Auto-Related Complaints 3,514 7%

5 Telephone and Mobile Services 2,695 5%

6 Television and Electronic Media 2,556 5%

7 Prizes, Sweepstakes and Lotteries 1,850 4%

8 Shop-at-Home and Catalog Sales 1,824 4%

9 Health Care 1,624 3%

10 Internet Services 1,381 3%

Complaints
Fraud and Other Complaints Count from Oklahoma Consumers = 13,206

1Percentages are based on the total number of CSN fraud and other complaints from Oklahoma consumers (13,206).

OKLAHOMA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 15,515

Identity Theft Types Reported by Oklahoma Victims

Identity Theft Complaints Count from Oklahoma Victims = 2,309

1Percentages are based on the 2,309 victims reporting from Oklahoma. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Oklahoma Consumers

Federal Trade Commission Page 58 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 695 30%

2 Credit Card Fraud 371 16%

3 Phone or Utilities Fraud 349 15%

4 Bank Fraud 180 8%

5 Employment-Related Fraud 138 6%

6 Loan Fraud 134 6%

Other 564 24%

Attempted Identity Theft 164 7%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 1,490 11%

2 Impostor Scams 1,103 8%

3 Banks and Lenders 920 7%

4 Prizes, Sweepstakes and Lotteries 868 7%

5 Auto-Related Complaints 860 7%

6 Telephone and Mobile Services 831 6%

7 Shop-at-Home and Catalog Sales 499 4%

8 Television and Electronic Media 411 3%

9 Internet Services 391 3%

10 Health Care 309 2%

Complaints
Fraud and Other Complaints Count from Oregon Consumers = 16,827

OREGON 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 19,197

Identity Theft Types Reported by Oregon Victims

Identity Theft Complaints Count from Oregon Victims = 2,370

1Percentages are based on the 2,370 victims reporting from Oregon. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Oregon Consumers

Federal Trade Commission Page 59 of 102 Released February 2014

1Percentages are based on the total number of CSN fraud and other complaints from Oregon consumers (16,827).

Note: These figures exclude complaints provided by the Oregon Department of Justice. 

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 470 20%

2 Credit Card Fraud 443 19%

3 Phone or Utilities Fraud 277 12%

4 Bank Fraud 223 9%

5 Employment-Related Fraud 92 4%

6 Loan Fraud 74 3%

Other 761 32%

Attempted Identity Theft 244 10%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 1,715 10%

2 Banks and Lenders 1,518 9%

3 Impostor Scams 1,308 8%

4 Telephone and Mobile Services 847 5%

5 Auto-Related Complaints 772 5%

6 Television and Electronic Media 717 4%

7 Internet Services 702 4%

8 Shop-at-Home and Catalog Sales 675 4%

9 Prizes, Sweepstakes and Lotteries 536 3%

10 Health Care 488 3%

Complaints
Fraud and Other Complaints Count from Pennsylvania Consumers = 56,185

1Percentages are based on the total number of CSN fraud and other complaints from Pennsylvania consumers (56,185).

PENNSYLVANIA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 65,128

Identity Theft Types Reported by Pennsylvania Victims

Identity Theft Complaints Count from Pennsylvania Victims = 8,943

1Percentages are based on the 8,943 victims reporting from Pennsylvania. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Pennsylvania Consumers

Federal Trade Commission Page 60 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 2,419 27%

2 Phone or Utilities Fraud 1,661 19%

3 Credit Card Fraud 1,546 17%

4 Bank Fraud 676 8%

5 Employment-Related Fraud 475 5%

6 Loan Fraud 254 3%

Other 2,128 24%

Attempted Identity Theft 639 7%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 6,309 11%

2 Banks and Lenders 5,461 10%

3 Telephone and Mobile Services 3,738 7%

4 Impostor Scams 3,527 6%

5 Auto-Related Complaints 2,543 5%

6 Prizes, Sweepstakes and Lotteries 2,306 4%

7 Shop-at-Home and Catalog Sales 2,145 4%

8 Television and Electronic Media 1,872 3%

9 Internet Services 1,704 3%

10 Credit Cards 1,389 2%

Complaints
Fraud and Other Complaints Count from Rhode Island Consumers = 4,438

1Percentages are based on the total number of CSN fraud and other complaints from Rhode Island consumers (4,438).

RHODE ISLAND 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 5,075

Identity Theft Types Reported by Rhode Island Victims

Identity Theft Complaints Count from Rhode Island Victims = 637

1Percentages are based on the 637 victims reporting from Rhode Island. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Rhode Island Consumers

Federal Trade Commission Page 61 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 212 33%

2 Credit Card Fraud 121 19%

3 Phone or Utilities Fraud 83 13%

4 Employment-Related Fraud 41 6%

5 Bank Fraud 38 6%

6 Loan Fraud 24 4%

Other 151 24%

Attempted Identity Theft 35 5%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 681 15%

2 Telephone and Mobile Services 405 9%

3 Banks and Lenders 384 9%

4 Impostor Scams 240 5%

5 Auto-Related Complaints 225 5%

6 Shop-at-Home and Catalog Sales 176 4%

7 Prizes, Sweepstakes and Lotteries 123 3%

8 Internet Services 121 3%

9 Health Care 100 2%

10 Credit Cards 93 2%

Complaints
Fraud and Other Complaints Count from South Carolina Consumers = 20,005

SOUTH CAROLINA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 23,379

Identity Theft Types Reported by South Carolina Victims

Identity Theft Complaints Count from South Carolina Victims = 3,374

1Percentages are based on the 3,374 victims reporting from South Carolina. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by South Carolina Consumers

Federal Trade Commission Page 62 of 102 Released February 2014

1Percentages are based on the total number of CSN fraud and other complaints from South Carolina consumers (20,005).

Note: These figures exclude complaints provided by the South Carolina Department of Consumer Affairs. 

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 1,075 32%

2 Phone or Utilities Fraud 488 14%

3 Credit Card Fraud 447 13%

4 Bank Fraud 256 8%

5 Loan Fraud 156 5%

6 Employment-Related Fraud 137 4%

Other 922 27%

Attempted Identity Theft 198 6%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 2,504 13%

2 Banks and Lenders 1,849 9%

3 Impostor Scams 1,571 8%

4 Auto-Related Complaints 1,178 6%

5 Telephone and Mobile Services 1,000 5%

6 Prizes, Sweepstakes and Lotteries 956 5%

7 Television and Electronic Media 794 4%

8 Shop-at-Home and Catalog Sales 692 3%

9 Internet Services 565 3%

10 Health Care 457 2%

Complaints
Fraud and Other Complaints Count from South Dakota Consumers = 2,386

1Percentages are based on the total number of CSN fraud and other complaints from South Dakota consumers (2,386).

SOUTH DAKOTA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 2,668

Identity Theft Types Reported by South Dakota Victims

Identity Theft Complaints Count from South Dakota Victims = 282

1Percentages are based on the 282 victims reporting from South Dakota. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by South Dakota Consumers

Federal Trade Commission Page 63 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 62 22%

2 Credit Card Fraud 45 16%

3 Phone or Utilities Fraud 31 11%

4 Bank Fraud 24 9%

5 Employment-Related Fraud 8 3%

6 Loan Fraud 5 2%

Other 100 35%

Attempted Identity Theft 22 8%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 258 11%

2 Impostor Scams 183 8%

3 Banks and Lenders 173 7%

4 Prizes, Sweepstakes and Lotteries 137 6%

5 Telephone and Mobile Services 123 5%

6 Shop-at-Home and Catalog Sales 115 5%

7 Auto-Related Complaints 106 4%

8 Internet Services 99 4%

9 Television and Electronic Media 85 4%

10 Office Supplies and Services 74 3%

Complaints
Fraud and Other Complaints Count from Tennessee Consumers = 28,163

TENNESSEE 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 32,631

Identity Theft Types Reported by Tennessee Victims

Identity Theft Complaints Count from Tennessee Victims = 4,468

1Percentages are based on the 4,468 victims reporting from Tennessee. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Tennessee Consumers

Federal Trade Commission Page 64 of 102 Released February 2014

1Percentages are based on the total number of CSN fraud and other complaints from Tennessee consumers (28,163).

Note: These figures exclude complaints provided by the Tennessee Division of Consumer Affairs. 

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 1,682 38%

2 Phone or Utilities Fraud 619 14%

3 Credit Card Fraud 610 14%

4 Bank Fraud 358 8%

5 Employment-Related Fraud 143 3%

6 Loan Fraud 143 3%

Other 959 21%

Attempted Identity Theft 322 7%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 2,880 10%

2 Banks and Lenders 2,476 9%

3 Impostor Scams 2,176 8%

4 Prizes, Sweepstakes and Lotteries 1,906 7%

5 Television and Electronic Media 1,626 6%

6 Auto-Related Complaints 1,595 6%

7 Telephone and Mobile Services 1,399 5%

8 Shop-at-Home and Catalog Sales 991 4%

9 Internet Services 829 3%

10 Health Care 622 2%

Complaints
Fraud and Other Complaints Count from Texas Consumers = 133,345

1Percentages are based on the total number of CSN fraud and other complaints from Texas consumers (133,345).

TEXAS 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 156,611

Identity Theft Types Reported by Texas Victims

Identity Theft Complaints Count from Texas Victims = 23,266

1Percentages are based on the 23,266 victims reporting from Texas. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Texas Consumers

Federal Trade Commission Page 65 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 6,924 30%

2 Credit Card Fraud 3,660 16%

3 Phone or Utilities Fraud 3,241 14%

4 Employment-Related Fraud 2,271 10%

5 Bank Fraud 1,836 8%

6 Loan Fraud 1,515 7%

Other 5,231 22%

Attempted Identity Theft 1,312 6%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 23,609 18%

2 Telephone and Mobile Services 10,246 8%

3 Banks and Lenders 8,732 7%

4 Impostor Scams 7,503 6%

5 Auto-Related Complaints 6,507 5%

6 Television and Electronic Media 3,812 3%

7 Credit Bureaus, Information Furnishers and Report 

Users

3,704 3%

8 Shop-at-Home and Catalog Sales 3,501 3%

9 Prizes, Sweepstakes and Lotteries 3,474 3%

10 Internet Services 3,159 2%

Complaints
Fraud and Other Complaints Count from Utah Consumers = 10,020

1Percentages are based on the total number of CSN fraud and other complaints from Utah consumers (10,020).

UTAH 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 11,449

Identity Theft Types Reported by Utah Victims

Identity Theft Complaints Count from Utah Victims = 1,429

1Percentages are based on the 1,429 victims reporting from Utah. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Utah Consumers

Federal Trade Commission Page 66 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 290 20%

2 Credit Card Fraud 215 15%

3 Phone or Utilities Fraud 202 14%

4 Bank Fraud 122 9%

5 Employment-Related Fraud 109 8%

6 Loan Fraud 57 4%

Other 443 31%

Attempted Identity Theft 115 8%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 989 10%

2 Impostor Scams 803 8%

3 Banks and Lenders 773 8%

4 Auto-Related Complaints 604 6%

5 Telephone and Mobile Services 536 5%

6 Internet Services 413 4%

7 Television and Electronic Media 409 4%

8 Shop-at-Home and Catalog Sales 400 4%

9 Prizes, Sweepstakes and Lotteries 389 4%

10 Health Care 282 3%

Complaints
Fraud and Other Complaints Count from Vermont Consumers = 2,159

1Percentages are based on the total number of CSN fraud and other complaints from Vermont consumers (2,159).

VERMONT 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 2,433

Identity Theft Types Reported by Vermont Victims

Identity Theft Complaints Count from Vermont Victims = 274

1Percentages are based on the 274 victims reporting from Vermont. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Vermont Consumers

Federal Trade Commission Page 67 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 90 33%

2 Phone or Utilities Fraud 52 19%

3 Credit Card Fraud 37 14%

4 Bank Fraud 19 7%

5 Loan Fraud 11 4%

6 Employment-Related Fraud 4 1%

Other 62 23%

Attempted Identity Theft 24 9%

Complaints

Rank Top Categories Percentage1 

1 Banks and Lenders 206 10%

2 Impostor Scams 166 8%

3 Debt Collection 154 7%

4 Shop-at-Home and Catalog Sales 124 6%

5 Auto-Related Complaints 106 5%

6 Telephone and Mobile Services 101 5%

7 Television and Electronic Media 97 4%

8 Internet Services 83 4%

9 Prizes, Sweepstakes and Lotteries 70 3%

10 Credit Cards 54 3%

Complaints
Fraud and Other Complaints Count from Virginia Consumers = 41,093

1Percentages are based on the total number of CSN fraud and other complaints from Virginia consumers (41,093).

VIRGINIA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 47,130

Identity Theft Types Reported by Virginia Victims

Identity Theft Complaints Count from Virginia Victims = 6,037

1Percentages are based on the 6,037 victims reporting from Virginia. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Virginia Consumers

Federal Trade Commission Page 68 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 1,767 29%

2 Phone or Utilities Fraud 937 16%

3 Credit Card Fraud 883 15%

4 Bank Fraud 445 7%

5 Loan Fraud 194 3%

6 Employment-Related Fraud 147 2%

Other 1,624 27%

Attempted Identity Theft 530 9%

Complaints

Rank Top Categories Percentage1 

1 Banks and Lenders 4,243 10%

2 Debt Collection 4,177 10%

3 Impostor Scams 2,917 7%

4 Auto-Related Complaints 2,221 5%

5 Telephone and Mobile Services 2,036 5%

6 Television and Electronic Media 1,540 4%

7 Shop-at-Home and Catalog Sales 1,509 4%

8 Prizes, Sweepstakes and Lotteries 1,393 3%

9 Internet Services 1,335 3%

10 Credit Cards 1,115 3%

Complaints
Fraud and Other Complaints Count from Washington Consumers = 32,381

WASHINGTON 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 37,120

Identity Theft Types Reported by Washington Victims

Identity Theft Complaints Count from Washington Victims = 4,739

1Percentages are based on the 4,739 victims reporting from Washington. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Washington Consumers

Federal Trade Commission Page 69 of 102 Released February 2014

1Percentages are based on the total number of CSN fraud and other complaints from Washington consumers (32,381).

Note: These figures exclude complaints provided by the Washington Office of Attorney General. 

Rank Identity Theft Type Percentage1

1 Credit Card Fraud 992 21%

2 Government Documents or Benefits Fraud 854 18%

3 Phone or Utilities Fraud 603 13%

4 Bank Fraud 525 11%

5 Employment-Related Fraud 335 7%

6 Loan Fraud 160 3%

Other 1,324 28%

Attempted Identity Theft 462 10%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 3,345 10%

2 Banks and Lenders 3,007 9%

3 Impostor Scams 2,557 8%

4 Telephone and Mobile Services 1,663 5%

5 Auto-Related Complaints 1,622 5%

6 Television and Electronic Media 1,372 4%

7 Internet Services 1,276 4%

8 Shop-at-Home and Catalog Sales 1,223 4%

9 Prizes, Sweepstakes and Lotteries 1,083 3%

10 Health Care 928 3%

Complaints
Fraud and Other Complaints Count from West Virginia Consumers = 6,993

1Percentages are based on the total number of CSN fraud and other complaints from West Virginia consumers (6,993).

WEST VIRGINIA 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 8,117

Identity Theft Types Reported by West Virginia Victims

Identity Theft Complaints Count from West Virginia Victims = 1,124

1Percentages are based on the 1,124 victims reporting from West Virginia. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by West Virginia Consumers

Federal Trade Commission Page 70 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 499 44%

2 Phone or Utilities Fraud 174 15%

3 Credit Card Fraud 145 13%

4 Bank Fraud 68 6%

5 Employment-Related Fraud 19 2%

6 Loan Fraud 15 1%

Other 222 20%

Attempted Identity Theft 73 6%

Complaints

Rank Top Categories Percentage1 

1 Impostor Scams 658 9%

2 Debt Collection 481 7%

3 Prizes, Sweepstakes and Lotteries 434 6%

4 Banks and Lenders 402 6%

5 Telephone and Mobile Services 374 5%

6 Internet Services 321 5%

7 Auto-Related Complaints 302 4%

8 Shop-at-Home and Catalog Sales 297 4%

9 Television and Electronic Media 274 4%

10 Health Care 220 3%

Complaints
Fraud and Other Complaints Count from Wisconsin Consumers = 21,869

1Percentages are based on the total number of CSN fraud and other complaints from Wisconsin consumers (21,869).

WISCONSIN 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 25,504

Identity Theft Types Reported by Wisconsin Victims

Identity Theft Complaints Count from Wisconsin Victims = 3,635

1Percentages are based on the 3,635 victims reporting from Wisconsin. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Wisconsin Consumers

Federal Trade Commission Page 71 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 1,546 43%

2 Credit Card Fraud 476 13%

3 Phone or Utilities Fraud 393 11%

4 Bank Fraud 226 6%

5 Employment-Related Fraud 141 4%

6 Loan Fraud 104 3%

Other 769 21%

Attempted Identity Theft 257 7%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 1,970 9%

2 Banks and Lenders 1,891 9%

3 Telephone and Mobile Services 1,843 8%

4 Impostor Scams 1,409 6%

5 Auto-Related Complaints 1,124 5%

6 Shop-at-Home and Catalog Sales 955 4%

7 Television and Electronic Media 900 4%

8 Prizes, Sweepstakes and Lotteries 897 4%

9 Internet Services 823 4%

10 Health Care 678 3%

Complaints
Fraud and Other Complaints Count from Wyoming Consumers = 2,100

1Percentages are based on the total number of CSN fraud and other complaints from Wyoming consumers (2,100).

WYOMING 

Consumer Sentinel Network Complaint Figures 

January 1 - December 31, 2013

Total Number of Identity Theft, Fraud and Other Consumer Complaints = 2,389

Identity Theft Types Reported by Wyoming Victims

Identity Theft Complaints Count from Wyoming Victims = 289

1Percentages are based on the 289 victims reporting from Wyoming. Note that CSN identity theft 

complaints may be coded under multiple theft types. 

Top 10 Fraud and Other Complaint Categories Reported by Wyoming Consumers

Federal Trade Commission Page 72 of 102 Released February 2014

Rank Identity Theft Type Percentage1

1 Government Documents or Benefits Fraud 75 26%

2 Credit Card Fraud 47 16%

3 Phone or Utilities Fraud 41 14%

4 Bank Fraud 19 7%

5 Employment-Related Fraud 14 5%

6 Loan Fraud 8 3%

Other 95 33%

Attempted Identity Theft 16 6%

Complaints

Rank Top Categories Percentage1 

1 Debt Collection 207 10%

2 Impostor Scams 164 8%

3 Prizes, Sweepstakes and Lotteries 152 7%

4 Banks and Lenders 138 7%

5 Auto-Related Complaints 121 6%

6 Telephone and Mobile Services 102 5%

7 Television and Electronic Media 73 3%

8 Shop-at-Home and Catalog Sales 71 3%

9 Internet Services 61 3%

10 Credit Bureaus, Information Furnishers and Report 

Users

57 3%

Complaints
The Consumer Sentinel Network is a free, online database of consumer complaints available only to law 

enforcement. It includes complaints about identity theft, fraud, financial transactions, debt collection, 

and credit reports, among other subjects. The Consumer Sentinel Network is based on the premise that 

sharing information can make law enforcement even more effective. To that end, the Consumer Sentinel 

Network provides law enforcement members with access to consumer complaints provided directly to 

the FTC, as well as to complaints shared by other data contributors.

Econsumer.gov was created in April 2001 to gather and share cross-border e-commerce complaints to 

respond to the challenges of multinational Internet fraud, and enhance consumer confidence in ecommerce. Through econsumer.gov, consumers can file cross-border consumer complaints online and 

learn about alternative ways to resolve them. All information is available in English, French, German, 

Japanese, Korean, Polish, Spanish, and Turkish. Using the existing Consumer Sentinel Network, the 

incoming complaints are shared through the government website with participating consumer protection 

law enforcers from 28 nations.

The Identity Theft Data Clearinghouse was launched in November 1999 and is the sole national repository 

of consumer complaints about identity theft. The Clearinghouse provides specific investigative material 

for law enforcement and broader reports that provide insight to both private and public sector partners on 

ways to reduce the incidence of identity theft. Information in the Clearinghouse is available to law 

enforcement members via the Consumer Sentinel Network. This access enables law enforcers to readily 

spot local identity theft problems and to coordinate with other law enforcement officers where the data 

reveals common schemes or perpetrators. 

www.econsumer.gov

Appendix A1: The Consumer Sentinel Network

www.FTC.gov/idtheft

www.FTC.gov/Sentinel

Federal Trade Commission Page 73 of 102 Released February 2014
Appendix A2: Consumer Sentinel Network Major Data Contributors1

January 1 – December 31, 2013

1Percentages are based on the total number of Consumer Sentinel Network complaints (2,101,780) received between January 1 and December 

31, 2013. The type of complaints provided by the organization is indicated in parentheses. 

2For a list of Better Business Bureaus contributing to the Consumer Sentinel Network, see Appendix A4. 

Federal Trade Commission Page 74 of 102 Released February 2014
Appendix A3: Consumer Sentinel Network Data Contributor Details

January 1 – December 31, 2013

1Percentages are based on the total number of CSN complaints: CY-2011 = 1,897,252; CY-2012 = 2,110,916; and CY-2013 = 2,101,780.

2 For a list of Better Business Bureaus contributing to the Consumer Sentinel Network, see Appendix A4. 

Federal Trade Commission Page 75 of 102 Released February 2014

Complaints Percentages1 Complaints Percentages1 Complaints Percentages1

FTC - "877 ID THEFT" 197,908 10% 261,180 12% 199,671 10%

FTC - "877 FTC HELP" (Fraud) 132,235 7% 153,523 7% 161,146 8%

FTC - "877 FTC HELP" (Other) 127,181 7% 99,855 5% 58,960 3%

FTC - Web Complaints IDT 65,895 3% 87,279 4% 71,895 3%

FTC - Web Complaints Fraud 110,102 6% 117,296 6% 105,929 5%

FTC - Web Complaints Other 156,169 8% 147,313 7% 105,425 5%

Better Business Bureaus2 483,371 25% 439,007 21% 439,551 21%

Internet Crime Complaint Center 302,381 16% 264,896 13% 246,710 12%

PrivacyStar 23,641 1% 151,801 7% 246,498 12%

Consumer Financial Protection Bureau 4,098 <1% 84,198 4% 149,781 7%

Green Dot 8 <1% 17,323 1% 78,103 4%

State Law Enforcement Agencies 79,542 4% 77,913 4% 65,978 3%

 Ohio Attorney General 22,158 1% 18,950 1% 15,454 1%

 California Attorney General 0 0% 4,194 <1% 11,239 1%

 North Carolina Department of Justice 16,760 1% 17,277 1% 10,695 1%

 Oregon Department of Justice 10,011 1% 7,763 <1% 5,528 <1%

 Indiana Attorney General 0 0% 4,612 <1% 5,081 <1%

 Michigan Attorney General 7,559 <1% 4,969 <1% 3,862 <1%

 Washington Attorney General 12,206 1% 11,312 1% 2,923 <1%

 Tennessee Division of Consumer Affairs 3,272 <1% 2,331 <1% 2,804 <1%

 Iowa Attorney General 0 0% 309 <1% 2,339 <1%

 Maine Attorney General 0 0% 0 0% 1,191 <1%

 Louisiana Attorney General 0 0% 0 0% 1,141 <1%

 Idaho Attorney General 1,513 <1% 1,172 <1% 837 <1%

 South Carolina Department of Consumer Affairs 2,863 <1% 2,962 <1% 757 <1%

 Colorado Attorney General 775 <1% 975 <1% 750 <1%

 Montana Department of Justice 842 <1% 363 <1% 581 <1%

 Mississippi Attorney General 683 <1% 652 <1% 508 <1%

 Minnesota Department of Public Safety 900 <1% 72 <1% 288 <1%

MoneyGram International \ Western Union Money Transfer 68,953 4% 64,848 3% 63,714 3%

 MoneyGram International 14,296 1% 20,192 1% 38,253 2%

 Western Union Money Transfer 54,657 3% 44,656 2% 25,461 1%

Publisher's Clearing House 40,445 2% 50,468 2% 50,944 2%

Identity Theft Assistance Center 16,150 1% 20,448 1% 17,739 1%

Canadian Anti-Fraud Centre 39,260 2% 21,505 1% 17,272 1%

Lawyers' Committee for Civil Rights 10,771 1% 11,128 1% 10,930 1%

Others 39,142 2% 40,935 2% 11,534 1%

 National Consumers League 7,958 <1% 5,825 <1% 6,593 <1%

 Canada Competition Bureau 4,568 <1% 3,975 <1% 2,435 <1%

 Los Angeles County Department of Consumer Affairs 20 <1% 815 <1% 663 <1%

 U.S. Department of the Treasury, Internal Revenue Service 52 <1% 365 <1% 635 <1%

 Financial Fraud Enforcement Task Force 0 0% 216 <1% 629 <1%

 Privacy Rights Clearinghouse 0 0% 252 <1% 126 <1%

 U.S. Department of Health and Human Services 0 0% 0 0% 124 <1%

 U.S. Senate Special Committee on Aging 0 0% 0 0% 110 <1%

 U.S. Postal Inspection Service 25,639 1% 29,133 1% 3 <1%

 Other Data Contributors 905 <1% 354 <1% 216 <1%

Total Number of Complaints 1,897,252 2,110,916 2,101,780 

CY - 2011 CY - 2012 CY - 2013

Data Contributors
Appendix A4: Consumer Sentinel Network

Better Business Bureau Data Contributors 

January 1 – December 31, 2013

Federal Trade Commission Page 76 of 102 Released February 2014

Alabama, Birmingham Iowa, Des Moines Ohio, Dayton

Alabama, Huntsville Kentucky, Lexington Ohio, Lima 

Alabama, Mobile Kentucky, Louisville Ohio, Toledo

Alberta, Calgary (Canada) Louisiana, Baton Rouge Ohio, Youngstown

Alberta, Edmonton (Canada) Louisiana, Lafayette (Acadiana) Oklahoma, Oklahoma City

Arizona, Phoenix Louisiana, Lake Charles Oklahoma, Tulsa

Arizona, Tucson Louisiana, Monroe Ontario, London (Canada)

Arkansas, Little Rock Louisiana, New Orleans Ontario, Ottawa (Canada)

British Columbia, Vancouver (Canada) Louisiana, Shreveport Pennsylvania, Pittsburgh

British Columbia, Victoria (Canada) Manitoba, Winnipeg (Canada) Saskatchewan, Regina (Canada)

California, Colton (Southland) Maryland, Baltimore South Carolina, Columbia

California, Fresno Massachusetts, Boston South Carolina, Greenville

California, Los Angeles Massachusetts, Worchester South Carolina, Myrtle Beach

California, Oakland Michigan, Detroit (Eastern) Tennessee, Chattanooga

California, Sacramento Michigan, Grand Rapids Tennessee, Knoxville

California, San Diego Minnesota, Saint Paul Tennessee, Memphis

California, San Jose (Silicon Valley) Mississippi, Jackson Tennessee, Nashville

California, Santa Barbara (Tri-Counties) Missouri, Kansas City Texas, Abilene

Colorado, Colorado Springs Missouri, Saint Louis Texas, Amarillo

Colorado, Denver Missouri, Springfield Texas, Austin

Colorado, Fort Collins Nebraska, Omaha Texas, Beaumont

Connecticut, Wallingford Nevada, Las Vegas Texas, Brazos Valley (Bryan)

Delaware, Wilmington Nevada, Reno Texas, Dallas

District of Columbia, Washington New Hampshire, Concord Texas, El Paso

Florida, Clearwater New Jersey, Trenton Texas, Fort Worth

Florida, Jacksonville (Northeast Florida) New Mexico, Albuquerque Texas, Houston

Florida, Orlando New York, Buffalo Texas, Lubbock (South Plains)

Florida, Pensacola New York, New York City Texas, San Angelo

Florida, West Palm Beach North Carolina, Asheville Texas, Tyler

Georgia, Atlanta, Athens and Northeast Georgia North Carolina, Charlotte Texas, Wichita Falls

Georgia, Columbus North Carolina, Greensboro Utah, Salt Lake City

Georgia, Macon North Carolina, Raleigh Virginia, Norfolk

Hawaii, Honolulu North Carolina, Winston-Salem Virginia, Richmond

Idaho, Boise Nova Scotia, Halifax (Canada) Virginia, Roanoke

Illinois, Chicago Ohio, Akron Washington, DuPont 

Illinois, Peoria Ohio, Canton Washington, Spokane

Indiana, Evansville Ohio, Cincinnati Wisconsin, Milwaukee

Indiana, Fort Wayne Ohio, Cleveland

Indiana, Indianapolis Ohio, Columbus
Appendix B1: Consumer Sentinel Network 

Complaint Category Descriptions

Federal Trade Commission Page 77 of 102 Released February 2014

1

Advance Payments for Credit Services: The promise of a loan or credit card that requires you to pay a fee first; worthless 

credit card loss protection and insurance programs; the promise that accurate negative information can be removed from 

your credit file for a fee; services offering to recover government refunds or unclaimed funds; etc. (Fraud Category)

2

Auto-Related Complaints: Misleading or deceptive claims regarding auto prices, financing, leasing or warranties; 

repair/maintenance issues with newly purchased used or new cars, including dissatisfaction with service provided by auto 

mechanics; price fixing and price gouging concerns against gas stations and oil companies; etc. (Other Category) 

3

Banks and Lenders: Deceptive or predatory mortgage lending practices; problems with modification of mortgage terms; 

miscellaneous customer service and account issues with bank or credit union products, including payday loans, student 

loans, auto title loans, fees and overdraft charges; other finance company lending products, services and practices; etc. 

(Other Category)

4

Business and Job Opportunities: Complaints about franchise or business opportunities: promotion of distributing goods 

and services, provided by the promoter, with assistance in the form of locations or accounts or customers. Also, complaints 

about work-at-home plans: an offer a consumer may receive or seek out to work directly from home (e.g. stuffing envelopes 

or processing medical claims), as well as complaints about multi-level marketing schemes, employment agencies or job 

counseling, overseas work, inventions or idea promotions. (Fraud Category)

5

Buyers' Clubs: Complaints involving free trials or discounts on products and services; a buyers’ club membership becomes 

a fraud when consumers are billed for "memberships" they did not agree to purchase. Frequently, consumers are offered a 

free-trial offer and are automatically enrolled and charged fees once the free-trial period is over. (Fraud Category)

6

Charitable Solicitations: Misleading pitches for donations to benefit local service organizations; solicitations for bogus 

charity or relief organizations; etc. (Fraud Category)

7 Clothing, Textiles and Jewelry: Fake or replica goods passed off as genuine; order fulfillment problems; failure to honor 

refund or return policies; etc. (Other Category) 

8 Computer Equipment and Software: Problems with computer software, hardware, and computer equipment purchases; 

unwanted or unauthorized software installations and downloads; etc. (Other Category)

9

Credit Bureaus, Information Furnishers and Report Users: Credit Reporting Agency (CRA) or furnisher provides 

inaccurate information or fails to reinvestigate disputed information; CRA provides inadequate phone help; difficulties 

ordering free annual credit reports; impermissible access to/inquiry on credit reports; etc. (Other Category) 

10 Credit Cards: Account or billing issues, including interest rate changes, late fees, credit disputes, and overcharges; 

fraudulent credit card offers/phishing attempts; etc. (Other Category) 

11

Debt Collection: Debt collector calls repeatedly or continuously; falsely represents the amount or status of debt; fails to 

send written notice of debt; falsely threatens suit; uses profane language; fails to identify self as debt collector; and/or 

violates other provisions of the Fair Debt Collection Practices Act. (Other Category)

12

Education: Complaints about trade or vocational school services, including issues related to accreditation, billing and 

collection, or institutional advertising claims related to usefulness of the degree or job prospects after graduation. Also, 

complaints about traditional colleges and universities. (Other Category)

13

Foreign Money Offers and Counterfeit Check Scams: Letters or e-mails offering the "opportunity" to share in a percentage 

of millions of dollars that a self-proclaimed government official is trying to transfer illegally out of a foreign country in return 

for money, bank account numbers, or other identifying information from the victim; fraudulent schemes involving foreign 

lotteries, mystery shoppers, or Internet purchases/classified ads in which a counterfeit check overpayment is received along 

with a request to wire back the difference immediately after check deposit, leaving the victim responsible for the funds 

withdrawn; etc. (Fraud Category)

14

Grants: Deceptive practices by businesses or individuals marketing either government grant opportunities or financial aid 

assistance services; problems with student loan processors, debt collectors collecting on defaulted student loans, and 

diploma mills and other unaccredited educational institutions; etc. (Fraud Category) 

15

Health Care: Fraudulent, misleading, or deceptive claims for vision correction procedures; dietary supplements; weight loss 

products or services; impotency treatments; health spas and equipments; infertility services; sunscreens; HIV test kits; 

medical discount plans; as well as complaints about over-the-counter or prescription drugs; other medical products, supplies 

or treatments; etc. (Fraud Category)
Federal Trade Commission Page 78 of 102 Released February 2014

Appendix B1: Consumer Sentinel Network 

Complaint Category Descriptions

16

Home Repair, Improvement and Products: Defective furniture or appliances; service or warranty-related issues; furniture or 

appliance delivery problems, including receiving wrong or incomplete products; problems with home repair services and 

contractors; issues with home protection devices or services; as well as complaints about general housing related issues; 

etc. (Other Category) 

17 Identity Theft: When someone appropriates your personal identifying information (like your Social Security number or credit 

card account number) to commit fraud or theft. (Identity Theft Category)

18

Impostor Scams: Complaints about scammers claiming to be friends, family, a romantic interest, companies or government 

agencies to induce people to send money or divulge personal information. Complaints include the following: scammers 

posing as friends or relatives stranded in foreign countries without money; scammers claiming to be working for or affiliated 

with a government agency; and scammers claiming to be affiliated with a private entity (e.g. a charity or company). (Fraud 

Category)

19 Internet Auction: Non-delivery or late delivery of goods; delivery of goods that are less valuable than advertised; failure to 

disclose all the relevant information about the product or terms of the sale; etc. (Fraud Category)

20

Internet Services: Problems with trial offers from Internet Service Providers ("ISPs"); difficulty canceling an ISP account; 

issues with Internet entertainment services, Internet gaming, and social networking services; undisclosed charges; website 

design and hosting services; spyware, adware, and malware issues; as well as general complaints about information or 

functionality related to websites; etc. (Fraud Category)

21 Investment-Related Complaints: Investment opportunities in day trading; gold and gems; art; rare coins; other investment 

products; as well as complaints about companies that offer advice or seminars on investments; etc. (Fraud Category)

22 Magazines and Books: Pitches for "free," "pre-paid," or "special" magazine or book subscription deals; etc. (Fraud 

Category)

23

Mortgage Foreclosure Relief and Debt Management: Complaints about mortgage lenders, brokers, and other entities 

making false promises to save consumers’ homes from foreclosure; mortgage refinancing, mortgage term modifications, and 

debt management issues; credit organizations charging excessive fees, making false promises to provide free services, pay 

creditors, or reduce interest rates. (Fraud Category)

24

Office Supplies and Services: Fraudulent or deceptive offers for toner, copier paper, maintenance supplies, equipment 

maintenance contracts; classified advertising and yellow page invoice scams; website cramming schemes; etc. (Fraud 

Category)

25 Prizes, Sweepstakes and Lotteries: Promotions for "free" prizes for a fee; foreign lotteries and sweepstakes offered through 

the phone, fax, e-mail or mail; etc. (Fraud Category)

26

Real Estate: Complaints about deceptive and misleading practices involving real estate agents and companies, real estate 

appraisers and appraisal services, real estate consultants, real estate property management, and real estate land developers. 

(Other Category)

27

Shop-at-Home and Catalog Sales: Problems, such as undisclosed costs, failure to deliver on time, non-delivery, and refusal 

to honor a guarantee, with purchases made via the Internet (not including auction sales), telephone, or mail. (Fraud 

Category)

28

Telephone and Mobile Services: Complaints about advertising related to mobile plans, rates or coverage areas; unsolicited 

mobile text messages; problems with mobile applications or downloads; other mobile device problems; charges for calls to 

"toll-free" numbers; unauthorized charges such as charges for calls consumers didn’t make; unauthorized switching of 

consumers’ phone service provider; misleading pre-paid phone card offers; as well as complaints about VoIP services; 

unsolicited faxes; etc. (Fraud Category)

29

Television and Electronic Media: Problems with TV reception, installation, billing, and promotions for cable/satellite 

providers; miscellaneous problems with music/DVD/video game purchases; as well as complaints about television 

programming or advertisements. (Other Category) 

30 Travel, Vacations and Timeshare Plans: Deceptive offers for "free" or low-cost vacations; cut-rate student travel packages; 

misleading timeshare offers; etc. (Fraud Category)
Appendix B2: Consumer Sentinel Network Complaint Categories1

1Percentages are based on the total number of CSN complaints for each calendar year: CY-2011 = 1,897,252; CY-2012 = 

2,110,916; CY-2013 = 2,101,780. Note that percentages may not sum to 100% because CSN complaints may be coded under 

multiple product service codes.

Calendar Years 2011 through 2013

Federal Trade Commission Page 79 of 102 Released February 2014

Advance Payments for Credit Services 48,597 2.56% 47,279 2.24% 50,422 2.40%

Auto-Related Complaints 84,408 4.45% 82,024 3.89% 82,701 3.93%

Banks and Lenders 99,786 5.26% 135,655 6.43% 152,707 7.27%

Business and Job Opportunities 39,664 2.09% 33,272 1.58% 32,939 1.57%

Buyers' Clubs 2,965 0.16% 2,235 0.11% 1,847 0.09%

Charitable Solicitations 4,021 0.21% 3,718 0.18% 2,477 0.12%

Clothing, Textiles and Jewelry 3,518 0.19% 2,469 0.12% 1,720 0.08%

Computer Equipment and Software 16,034 0.85% 13,686 0.65% 14,028 0.67%

Credit Bureaus, Information Furnishers and Report Users 30,930 1.63% 29,936 1.42% 31,810 1.51%

Credit Cards 43,512 2.29% 52,037 2.47% 35,086 1.67%

Debt Collection 185,831 9.79% 202,616 9.60% 204,644 9.74%

Education 3,630 0.19% 3,765 0.18% 3,569 0.17%

Foreign Money Offers and Counterfeit Check Scams 42,380 2.23% 46,829 2.22% 24,752 1.18%

Grants 12,050 0.64% 10,581 0.50% 7,969 0.38%

Health Care 42,205 2.22% 37,619 1.78% 39,452 1.88%

Home Repair, Improvement and Products 13,256 0.70% 13,552 0.64% 9,543 0.45%

Identity Theft 279,216 14.72% 369,145 17.49% 290,056 13.80%

Impostor Scams 70,075 3.69% 85,053 4.03% 121,720 5.79%

Internet Auction 35,947 1.89% 30,319 1.44% 21,026 1.00%

Internet Services 87,315 4.60% 82,106 3.89% 50,311 2.39%

Investment-Related Complaints 7,390 0.39% 7,398 0.35% 5,645 0.27%

Magazines and Books 23,827 1.26% 19,473 0.92% 14,471 0.69%

Mortgage Foreclosure Relief and Debt Management 40,222 2.12% 34,003 1.61% 20,540 0.98%

Office Supplies and Services 20,367 1.07% 24,831 1.18% 19,584 0.93%

Prizes, Sweepstakes and Lotteries 101,940 5.37% 102,149 4.84% 89,944 4.28%

Real Estate 9,736 0.51% 9,021 0.43% 17,798 0.85%

Shop-at-Home and Catalog Sales 105,921 5.58% 118,373 5.61% 66,024 3.14%

Telephone and Mobile Services 89,967 4.74% 79,341 3.76% 116,261 5.53%

Television and Electronic Media 43,437 2.29% 43,535 2.06% 53,087 2.53%

Travel, Vacations and Timeshare Plans 36,564 1.93% 32,592 1.54% 30,094 1.43%

Category

CY - 2011 CY - 2012 CY - 2013

Complaints / Percentages1 Complaints / Percentages1 Complaints / Percentages1
Appendix B3: Consumer Sentinel Network Complaint Category Details1

Calendar Years 2011 through 2013

Federal Trade Commission Page 80 of 102 Released February 2014

1Percentages are based on the total number of CSN complaints for each calendar year: CY-2011 = 1,897,252; CY-2012 = 2,110,916; 

CY-2013 = 2,101,780. Note that counts and percentages may not add up to the total in each category because CSN complaints may 

have multiple product service codes. 

Advance Payments for Credit Services

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Advance-Fee Loans, Credit Arrangers 44,498 2.35 % 43,068 2.04% 46,971 2.23 %

Credit Card Loss Protection 1,393 0.07 % 1,399 0.07% 796 0.04 %

Credit Repair 2,050 0.11 % 2,204 0.10% 1,848 0.09 %

Recovery\Refund Companies 685 0.04 % 634 0.03% 809 0.04 %

Count/Percentage: 48,597 2.56% 47,279 2.24% 50,422 2.40%

Auto-Related Complaints

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Auto: Financing 914 0.05 % 2,472 0.12% 4,103 0.20 %

Auto: Gas 3,189 0.17 % 2,767 0.13% 2,503 0.12 %

Auto: Parts & Repairs 5,071 0.27 % 4,694 0.22% 3,746 0.18 %

Auto: Renting & Leasing 6,709 0.35 % 6,840 0.32% 7,555 0.36 %

Auto: Sales – New 35,890 1.89 % 34,570 1.64% 35,029 1.67 %

Auto: Sales – Used 29,116 1.53 % 27,876 1.32% 26,355 1.25 %

Auto: Warranty Plans & Services 4,678 0.25 % 3,792 0.18% 4,020 0.19 %

Count/Percentage: 84,408 4.45% 82,024 3.89% 82,701 3.93%

Banks and Lenders

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Banks, Savings & Loans, and Credit Unions 32,437 1.71 % 36,213 1.72% 36,345 1.73 %

Lending: Auto Title Loans 24 0.00 % 23 0.00% 136 0.01 %

Lending: Banks & Credit Unions 2,665 0.14 % 3,551 0.17% 3,232 0.15 %

Lending: Finance Company 11,553 0.61 % 8,374 0.40% 7,220 0.34 %

Lending: Mortgage 29,942 1.58 % 63,338 3.00% 77,702 3.70 %

Lending: Other Institutions 22,417 1.18 % 18,101 0.86% 12,737 0.61 %

Lending: Payday Loans 242 0.01 % 1,908 0.09% 9,804 0.47 %

Lending: Student Loans 1,126 0.06 % 4,525 0.21% 5,627 0.27 %

Count/Percentage: 99,786 5.26% 135,655 6.43% 152,707 7.27%

Business and Job Opportunities

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Business Opportunities\Work-At-Home Plans 20,705 1.09 % 14,799 0.70% 11,098 0.53 %

Employ Agencies\Job Counsel\Overseas Work 18,332 0.97 % 16,313 0.77% 19,884 0.95 %

Franchises\Distributorships 15 0.00 % 496 0.02% 277 0.01 %

Inventions\Idea Promotions 675 0.04 % 673 0.03% 580 0.03 %

Multi-Level Mktg\Pyramids\Chain Letters 2,044 0.11 % 2,950 0.14% 1,829 0.09 %

Count/Percentage: 39,664 2.09% 33,272 1.58% 32,939 1.57%

Buyers' Clubs

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Buyers Clubs (not travel or lottery) 2,965 0.16 % 2,235 0.11% 1,847 0.09 %

Count/Percentage: 2,965 0.16% 2,235 0.11% 1,847 0.09%
Appendix B3: Consumer Sentinel Network Complaint Category Details1

Federal Trade Commission Page 81 of 102 Released February 2014

Calendar Years 2011 through 2013

1Percentages are based on the total number of CSN complaints for each calendar year: CY-2011 = 1,897,252; CY-2012 = 2,110,916; 

CY-2013 = 2,101,780. Note that counts and percentages may not add up to the total in each category because CSN complaints may 

have multiple product service codes. 

Charitable Solicitations

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Charitable Solicitations 4,021 0.21 % 3,718 0.18% 2,477 0.12 %

Count/Percentage: 4,021 0.21% 3,718 0.18% 2,477 0.12%

Clothing, Textiles and Jewelry

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Garments, Wool, Leather Goods & Textiles 2,771 0.15 % 1,713 0.08% 853 0.04 %

Jewelry\Watches 747 0.04 % 757 0.04% 867 0.04 %

Count/Percentage: 3,518 0.19% 2,469 0.12% 1,720 0.08%

Computer Equipment and Software

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Computers: Equipment\Software 16,034 0.85 % 13,686 0.65% 14,028 0.67 %

Count/Percentage: 16,034 0.85% 13,686 0.65% 14,028 0.67%

Credit Bureaus, Information Furnishers and Report Users

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Credit Bureaus 19,503 1.03 % 20,805 0.99% 28,777 1.37 %

Credit Information Furnishers 11,881 0.63 % 10,040 0.48% 3,504 0.17 %

Credit Report Users 1,557 0.08 % 1,088 0.05% 508 0.02 %

Count/Percentage: 30,930 1.63% 29,936 1.42% 31,810 1.51%

Credit Cards

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Credit Cards 43,512 2.29 % 52,037 2.47% 35,086 1.67 %

Count/Percentage: 43,512 2.29% 52,037 2.47% 35,086 1.67%

Debt Collection

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Creditor Debt Collection 26,936 1.42 % 23,200 1.10% 13,227 0.63 %

Third Party Debt Collection 160,384 8.45 % 180,895 8.57% 192,211 9.15 %

Count/Percentage: 185,831 9.79% 202,616 9.60% 204,644 9.74%

Education

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Education: Colleges and Universities 0 0.00 % 390 0.02% 207 0.01 %

Education: Trade\Vocational Schools 3,630 0.19 % 3,388 0.16% 3,394 0.16 %

Count/Percentage: 3,630 0.19% 3,765 0.18% 3,569 0.17%

Foreign Money Offers and Counterfeit Check Scams

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Counterfeit Check Scams 33,363 1.76 % 38,446 1.82% 14,910 0.71 %

Nigerian\Other Foreign Money Offers (not prizes) 9,226 0.49 % 8,439 0.40% 9,861 0.47 %

Count/Percentage: 42,380 2.23% 46,829 2.22% 24,752 1.18%
Appendix B3: Consumer Sentinel Network Complaint Category Details1

Federal Trade Commission Page 82 of 102 Released February 2014

Calendar Years 2011 through 2013

1Percentages are based on the total number of CSN complaints for each calendar year: CY-2011 = 1,897,252; CY-2012 = 2,110,916; 

CY-2013 = 2,101,780. Note that counts and percentages may not add up to the total in each category because CSN complaints may 

have multiple product service codes. 

Grants

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Grants: Non-Educational 10,619 0.56 % 9,604 0.45% 7,040 0.33 %

Scholarships\Educational Grants 1,444 0.08 % 1,010 0.05% 942 0.04 %

Count/Percentage: 12,050 0.64% 10,581 0.50% 7,969 0.38%

Health Care

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Health Care: Diet Products\Centers\Plans 18,803 0.99 % 17,441 0.83% 18,343 0.87 %

Health Care: Dietary Supplements\Herbal Remedies 2,972 0.16 % 2,780 0.13% 2,791 0.13 %

Health Care: Drugs-OTC\Prescription 1,499 0.08 % 1,200 0.06% 1,095 0.05 %

Health Care: Eye Care 3,630 0.19 % 3,331 0.16% 3,142 0.15 %

Health Care: Medical Discount Plans\Cards\Insurance 3,621 0.19 % 3,215 0.15% 3,059 0.15 %

Health Care: Other Medical Treatments 3,887 0.20 % 2,650 0.13% 2,596 0.12 %

Health Care: Other Products\Supplies 7,836 0.41 % 7,056 0.33% 8,493 0.40 %

Count/Percentage: 42,205 2.22% 37,619 1.78% 39,452 1.88%

Home Repair, Improvement and Products

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Home Appliances 2,040 0.11 % 1,740 0.08% 1,713 0.08 %

Home Furnishings 2,445 0.13 % 1,880 0.09% 1,501 0.07 %

Home Protection Devices 1,388 0.07 % 2,273 0.11% 1,176 0.06 %

Home Repair 2,974 0.16 % 2,436 0.12% 2,059 0.10 %

Housing 4,444 0.23% 5,259 0.25% 3,130 0.15%

Count/Percentage: 13,256 0.70% 13,552 0.64% 9,543 0.45%

Identity Theft

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Identity Theft 279,216 14.72 % 369,145 17.49% 290,056 13.80 %

Count/Percentage: 279,216 14.72 % 369,145 17.49% 290,056 13.80 %

Impostor Scams

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Impostor: Business 829 0.04 % 18,956 0.90% 37,385 1.78 %

Impostor: Family\Friend 21,834 1.15 % 11,794 0.56% 12,055 0.57 %

Impostor: Government 47,462 2.50 % 44,130 2.09% 63,212 3.01 %

Romance Scams 3 0.00 % 10,520 0.50% 9,643 0.46 %

Count/Percentage: 70,075 3.69% 85,053 4.03% 121,720 5.79%

Internet Auction

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Internet Auction 35,947 1.89 % 30,319 1.44% 21,026 1.00 %

Count/Percentage: 35,947 1.89% 30,319 1.44% 21,026 1.00%
Appendix B3: Consumer Sentinel Network Complaint Category Details1

Federal Trade Commission Page 83 of 102 Released February 2014

Calendar Years 2011 through 2013

1Percentages are based on the total number of CSN complaints for each calendar year: CY-2011 = 1,897,252; CY-2012 = 2,110,916; 

CY-2013 = 2,101,780. Note that counts and percentages may not add up to the total in each category because CSN complaints may 

have multiple product service codes. 

Internet Services

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Internet Access Services 10,639 0.56 % 8,484 0.40% 6,895 0.33 %

Internet Gaming 2,168 0.11 % 2,642 0.13% 2,986 0.14 %

Internet Information Services 38,630 2.04 % 37,428 1.77% 30,284 1.44 %

Internet Web Site Design\Promotion 4,960 0.26 % 4,219 0.20% 4,237 0.20 %

Social Networking Service 3,467 0.18 % 5,218 0.25% 1,661 0.08 %

Spyware\Adware\Malware 27,531 1.45 % 24,240 1.15% 4,373 0.21 %

Count/Percentage: 87,315 4.60% 82,106 3.89% 50,311 2.39%

Investment-Related Complaints

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Invest: Advice, Seminars 1,630 0.09 % 1,937 0.09% 1,319 0.06 %

Invest: Art\Gems\Rare Coins 1,121 0.06 % 1,003 0.05% 908 0.04 %

Invest: Other (note in comments) 3,268 0.17 % 3,214 0.15% 2,557 0.12 %

Invest: Stocks\Commodity Futures Trading 1,373 0.07 % 1,245 0.06% 862 0.04 %

Count/Percentage: 7,390 0.39% 7,398 0.35% 5,645 0.27%

Magazines and Books

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Books 4,858 0.26 % 3,705 0.18% 3,020 0.14 %

Magazines 19,234 1.01 % 16,009 0.76% 11,514 0.55 %

Count/Percentage: 23,827 1.26% 19,473 0.92% 14,471 0.69%

Mortgage Foreclosure Relief and Debt Management

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Debt Management\Credit Counseling 19,753 1.04 % 15,814 0.75% 4,645 0.22 %

Mortgage Modification\Foreclosure Relief 20,483 1.08 % 18,205 0.86% 15,897 0.76 %

Count/Percentage: 40,222 2.12% 34,003 1.61% 20,540 0.98%

Office Supplies and Services

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Office Supplies and Services 6,372 0.34 % 7,753 0.37% 5,658 0.27 %

Office: Ad Space\Directory Listings 13,999 0.74 % 17,081 0.81% 13,929 0.66 %

Count/Percentage: 20,367 1.07% 24,831 1.18% 19,584 0.93%

Prizes, Sweepstakes and Lotteries

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Lotteries\Lottery Ticket Buying Clubs 18,007 0.95 % 20,452 0.97% 22,769 1.08 %

Prizes\Sweepstakes\Gifts 90,859 4.79 % 85,225 4.04% 69,240 3.29 %

Count/Percentage: 101,940 5.37% 102,149 4.84% 89,944 4.28%
Appendix B3: Consumer Sentinel Network Complaint Category Details1

Federal Trade Commission Page 84 of 102 Released February 2014

Calendar Years 2011 through 2013

1Percentages are based on the total number of CSN complaints for each calendar year: CY-2011 = 1,897,252; CY-2012 = 2,110,916; 

CY-2013 = 2,101,780. Note that counts and percentages may not add up to the total in each category because CSN complaints may 

have multiple product service codes. 

Real Estate

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Real Estate (not Timeshares) 9,736 0.51 % 9,021 0.43% 17,798 0.85 %

Count/Percentage: 9,736 0.51% 9,021 0.43% 17,798 0.85%

Shop-at-Home and Catalog Sales

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Shop-at-Home\Catalog Sales 105,921 5.58 % 118,373 5.61% 66,024 3.14 %

Count/Percentage: 105,921 5.58% 118,373 5.61% 66,024 3.14%

Telephone and Mobile Services

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Mobile: Applications\Other Downloads 329 0.02 % 377 0.02% 453 0.02 %

Mobile: Carrier Rates\Plans 2,554 0.13 % 2,286 0.11% 1,833 0.09 %

Mobile: Other 63,790 3.36 % 52,829 2.50% 46,635 2.22 %

Mobile: Text Messages 2,871 0.15 % 6,726 0.32% 54,810 2.61 %

Mobile: Unauthorized Charges or Debits 626 0.03 % 714 0.03% 363 0.02 %

Telephone: Carrier Switching 590 0.03 % 453 0.02% 333 0.02 %

Telephone: Other 11,463 0.60 % 11,632 0.55% 7,455 0.35 %

Telephone: Prepaid Phone Cards 3,309 0.17 % 3,211 0.15% 4,725 0.22 %

Telephone: Unauthorized Charges or Debits 4,061 0.21 % 1,910 0.09% 1,045 0.05 %

Telephone: VoIP Services 910 0.05 % 773 0.04% 754 0.04 %

Unsolicited Faxes 564 0.03 % 438 0.02% 179 0.01 %

Count/Percentage: 89,967 4.74% 79,341 3.76% 116,261 5.53%

Television and Electronic Media

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

DVD\Video\Film 950 0.05 % 505 0.02% 232 0.01 %

Music: All Formats 645 0.03 % 759 0.04% 421 0.02 %

Television (Programming and Advertisements) 1,494 0.08 % 1,226 0.06% 815 0.04 %

Television: Satellite & Cable 38,305 2.02 % 37,338 1.77% 48,241 2.30 %

Video Games 2,231 0.12 % 3,712 0.18% 3,381 0.16 %

Count/Percentage: 43,437 2.29% 43,535 2.06% 53,087 2.53%

Travel, Vacations and Timeshare Plans

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Timeshare Resales 6,043 0.32 % 4,752 0.23% 3,592 0.17 %

Timeshare Sales 7,006 0.37 % 6,692 0.32% 6,184 0.29 %

Travel\Vacations 23,625 1.25 % 21,194 1.00% 20,396 0.97 %

Count/Percentage: 36,564 1.93% 32,592 1.54% 30,094 1.43%
Appendix B3: Consumer Sentinel Network Complaint Category Details1

Federal Trade Commission Page 85 of 102 Released February 2014

Calendar Years 2011 through 2013

1Percentages are based on the total number of CSN complaints for each calendar year: CY-2011 = 1,897,252; CY-2012 = 2,110,916; 

CY-2013 = 2,101,780. Note that counts and percentages may not add up to the total in each category because CSN complaints may 

have multiple product service codes. 

Miscellaneous Complaints

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Children's Products 1,871 0.10% 1,859 0.09% 1,454 0.07%

Food 1,119 0.06% 1,056 0.05% 716 0.03%

Funeral Services 1,343 0.07% 1,232 0.06% 1,200 0.06%

Health Care Provider Billing 840 0.04% 936 0.04% 768 0.04%

Immigration Services 1,220 0.06% 746 0.04% 891 0.04%

Insurance (Other than Medical) 2,280 0.12% 2,069 0.10% 2,025 0.10%

Leasing: Business 578 0.03% 472 0.02% 419 0.02%

Modeling Agencies\Services 1,017 0.05% 799 0.04% 732 0.03%

Personal Care Products 596 0.03% 576 0.03% 505 0.02%

Property\Inheritance Tracers 1,740 0.09% 1,296 0.06% 1,269 0.06%

Tax Preparers 0 0.00% 19 0.00% 641 0.03%

Tobacco Products 942 0.05% 537 0.03% 1,162 0.06%

Utilities 2,987 0.16% 2,364 0.11% 1,640 0.08%

Unspecified Complaints

Product Service CY - 2011 Percentage1 CY - 2012 Percentage1 CY - 2013 Percentage1

Other (Note in Comments) 192,542 10.15% 149,256 7.07% 293,668 13.97%

Telemarketing, Other 64,833 3.42% 190,265 9.01% 184,174 8.76%

Unauthorized Debits or Charges for Unknown Products 2,084 0.11% 2,194 0.10% 1,903 0.09%

Unsolicited Email 31,809 1.68% 33,124 1.57% 11,235 0.53%
State Name

Total 

Fraud 

Complaints

Total Amount 

Paid Reported

 Complaints 

Reporting 

Amount Paid 

Percentages 

Reporting 

Amount Paid

Average

Amount 

Paid1

Alabama 12,643 $15,197,641 8,759 69% $1,735

Alaska 1,954 $1,998,736 1,465 75% $1,364

Arizona 20,569 $31,858,379 14,373 70% $2,217

Arkansas 6,942 $7,011,546 4,593 66% $1,527

California 125,405 $238,119,157 66,929 53% $3,558

Colorado 15,925 $33,740,104 10,966 69% $3,077

Connecticut 9,432 $14,717,192 6,176 65% $2,383

Delaware 3,051 $7,094,881 1,890 62% $3,754

District of Columbia 2,735 $6,437,657 1,830 67% $3,518

Florida 96,971 $108,904,194 40,467 42% $2,691

Georgia 36,623 $50,777,977 16,735 46% $3,034

Hawaii 3,638 $7,282,982 2,491 68% $2,924

Idaho 3,971 $5,270,141 2,697 68% $1,954

Illinois 30,019 $49,394,361 18,760 62% $2,633

Indiana 15,909 $21,011,681 11,191 70% $1,878

Iowa 6,572 $9,742,827 4,351 66% $2,239

Kansas 6,744 $8,572,925 4,690 70% $1,828

Kentucky 9,995 $10,540,103 6,683 67% $1,577

Louisiana 12,260 $12,518,451 7,611 62% $1,645

Maine 2,986 $2,151,889 2,066 69% $1,042

Maryland 19,664 $29,062,128 13,396 68% $2,169

Massachusetts 19,714 $29,280,609 12,090 61% $2,422

Michigan 37,420 $29,228,204 14,871 40% $1,965

Minnesota 12,921 $15,403,195 8,525 66% $1,807

Mississippi 7,159 $7,058,841 5,003 70% $1,411

Missouri 15,566 $14,631,895 9,754 63% $1,500

Montana 2,481 $2,466,566 1,834 74% $1,345

Nebraska 4,188 $5,120,893 2,776 66% $1,845

Nevada 11,056 $32,830,672 7,484 68% $4,387

New Hampshire 3,720 $4,273,998 2,489 67% $1,717

New Jersey 27,732 $40,002,592 17,760 64% $2,252

New Mexico 5,280 $6,847,615 3,804 72% $1,800

New York 54,403 $81,803,200 33,348 61% $2,453

North Carolina 25,214 $32,962,069 16,281 65% $2,025

North Dakota 1,389 $4,581,111 932 67% $4,915

Ohio 29,719 $32,417,577 19,687 66% $1,647

Oklahoma 8,486 $14,536,637 5,662 67% $2,567

Oregon 10,295 $13,720,636 7,095 69% $1,934

Pennsylvania 34,619 $42,319,625 21,982 63% $1,925

Rhode Island 2,731 $2,833,418 1,584 58% $1,789

South Carolina 11,931 $14,363,313 8,181 69% $1,756

South Dakota 1,563 $2,615,886 1,052 67% $2,487

Tennessee 17,320 $22,426,662 11,572 67% $1,938

Texas 79,689 $101,417,401 42,113 53% $2,408

Utah 6,359 $9,862,960 4,320 68% $2,283

Vermont 1,381 $2,572,625 1,004 73% $2,562

Virginia 24,753 $35,609,152 17,133 69% $2,078

Washington 19,968 $36,868,468 13,894 70% $2,654

West Virginia 4,781 $6,746,413 3,520 74% $1,917

Wisconsin 14,141 $17,066,193 9,173 65% $1,860

Wyoming 1,390 $2,607,453 1,024 74% $2,546

1Average amount paid is based on the total number of fraud complaints where amount paid was reported by consumers from the respective States. The amount 

paid is based on complaints reporting values from $0 to $999,999.

Appendix C: Consumer Sentinel Network Fraud Complaints 

& Amount Paid Reported by State and the District of Columbia 

January 1 – December 31, 2013

Federal Trade Commission Page 86 of 102 Released February 2014

Note: This appendix excludes 16 state-specific data contributors’ complaints (the Montana, North Carolina and Oregon Departments of Justice, the South 

Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the Offices of the Attorneys General for California, Colorado, 

Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Ohio, and Washington).

State Name

Total Fraud 

Complaints

Total Amount 

Paid Reported

 Complaints 

Reporting 

Amount Paid 

Percentages 

Reporting 

Amount Paid

Average

Amount 

Paid1

Alabama 12,614 $14,572,803 8,573 68% $1,700

Alaska 1,951 $1,976,901 1,455 75% $1,359

Arizona 20,529 $31,453,296 14,103 69% $2,230

Arkansas 6,924 $6,883,778 4,504 65% $1,528

California 125,272 $232,509,838 65,969 53% $3,525

Colorado 15,896 $32,945,725 10,824 68% $3,044

Connecticut 9,414 $13,319,737 6,084 65% $2,189

Delaware 3,048 $7,080,961 1,865 61% $3,797

District of Columbia 2,713 $6,229,519 1,797 66% $3,467

Florida 96,819 $107,510,003 39,835 41% $2,699

Georgia 36,576 $50,137,617 16,447 45% $3,048

Hawaii 3,632 $6,529,272 2,457 68% $2,657

Idaho 3,964 $4,922,197 2,646 67% $1,860

Illinois 29,991 $48,669,624 18,539 62% $2,625

Indiana 15,889 $20,448,119 10,933 69% $1,870

Iowa 6,559 $9,609,133 4,277 65% $2,247

Kansas 6,738 $8,375,045 4,620 69% $1,813

Kentucky 9,969 $10,191,760 6,503 65% $1,567

Louisiana 12,242 $12,253,429 7,458 61% $1,643

Maine 2,978 $2,052,258 2,023 68% $1,014

Maryland 19,625 $27,647,254 13,222 67% $2,091

Massachusetts 19,678 $27,930,415 11,846 60% $2,358

Michigan 37,391 $27,960,711 14,620 39% $1,912

Minnesota 12,889 $15,251,435 8,385 65% $1,819

Mississippi 7,143 $6,688,880 4,886 68% $1,369

Missouri 15,548 $14,246,325 9,601 62% $1,484

Montana 2,478 $2,436,613 1,802 73% $1,352

Nebraska 4,184 $4,984,689 2,729 65% $1,827

Nevada 11,041 $32,267,593 7,364 67% $4,382

New Hampshire 3,710 $4,263,119 2,455 66% $1,737

New Jersey 27,687 $39,384,322 17,476 63% $2,254

New Mexico 5,261 $6,655,829 3,733 71% $1,783

New York 54,328 $80,375,005 32,835 60% $2,448

North Carolina 25,156 $31,713,725 16,021 64% $1,980

North Dakota 1,387 $4,427,343 920 66% $4,812

Ohio 29,680 $31,275,657 19,328 65% $1,618

Oklahoma 8,468 $14,302,317 5,568 66% $2,569

Oregon 10,271 $13,607,902 6,997 68% $1,945

Pennsylvania 34,577 $41,625,023 21,587 62% $1,928

Rhode Island 2,724 $2,831,293 1,560 57% $1,815

South Carolina 11,910 $13,718,629 8,023 67% $1,710

South Dakota 1,554 $2,600,645 1,031 66% $2,522

Tennessee 17,289 $21,892,425 11,319 65% $1,934

Texas 79,609 $99,651,102 41,477 52% $2,403

Utah 6,351 $9,703,772 4,262 67% $2,277

Vermont 1,377 $2,031,580 990 72% $2,052

Virginia 24,714 $34,644,883 16,869 68% $2,054

Washington 19,927 $36,282,700 13,686 69% $2,651

West Virginia 4,769 $6,625,202 3,443 72% $1,924

Wisconsin 14,118 $16,752,663 9,022 64% $1,857

Wyoming 1,388 $2,581,038 1,008 73% $2,561
Appendix D1: Fraud and Other Consumer Complaints 

by Largest Metropolitan Areas (in alphabetical order)1

January 1 – December 31, 2013

1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. Ranking is based on 

the number of fraud and other complaints per 100,000 inhabitants for each Metropolitan Area. Metropolitan Areas presented here are those defined by the Office of 

Management and Budget as of February 2013 and the population estimates are based on the 2010 U.S. Census table CPH-T-5.

Note: In calculating the State and Metropolitan Areas rankings, we excluded 16 state-specific data contributors’ complaints (the Montana, North Carolina, and Oregon 

Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the Offices of the Attorneys General for 

California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Ohio, and Washington).

Federal Trade Commission Page 87 of 102 Released February 2014

Metropolitan Area Complaints

Complaints Per 

100,000 Population Rank

Abilene, TX Metropolitan Statistical Area 452 273.5 344

Akron, OH Metropolitan Statistical Area 2,968 422.1 83

Albany, GA Metropolitan Statistical Area 422 268.3 347

Albany, OR Metropolitan Statistical Area 453 388.3 139

Albany-Schenectady-Troy, NY Metropolitan Statistical Area 3,483 400.0 124

Albuquerque, NM Metropolitan Statistical Area 3,753 423.1 81

Alexandria, LA Metropolitan Statistical Area 490 318.3 272

Allentown-Bethlehem-Easton, PA-NJ Metropolitan Statistical Area 3,377 411.2 100

Altoona, PA Metropolitan Statistical Area 455 358.0 193

Amarillo, TX Metropolitan Statistical Area 907 360.0 189

Anchorage, AK Metropolitan Statistical Area 1,526 400.7 121

Ann Arbor, MI Metropolitan Statistical Area 1,306 378.8 158

Anniston-Oxford-Jacksonville, AL Metropolitan Statistical Area 475 400.6 122

Appleton, WI Metropolitan Statistical Area 734 325.3 262

Asheville, NC Metropolitan Statistical Area 1,835 431.9 72

Ashtabula, OH Micropolitan Statistical Area 354 348.8 217

Athens-Clarke County, GA Metropolitan Statistical Area 563 292.4 317

Atlanta-Sandy Springs-Roswell, GA Metropolitan Statistical Area 25,389 480.2 29

Atlantic City-Hammonton, NJ Metropolitan Statistical Area 1,165 424.3 80

Auburn-Opelika, AL Metropolitan Statistical Area 474 338.0 241

Augusta-Richmond County, GA-SC Metropolitan Statistical Area 2,090 370.0 170

Augusta-Waterville, ME Micropolitan Statistical Area 423 346.3 225

Austin-Round Rock, TX Metropolitan Statistical Area 7,682 447.6 52

Bakersfield, CA Metropolitan Statistical Area 2,378 283.2 330

Baltimore-Columbia-Towson, MD Metropolitan Statistical Area 14,242 525.4 12

Bangor, ME Metropolitan Statistical Area 546 354.7 203

Barnstable Town, MA Metropolitan Statistical Area 853 395.1 129

Baton Rouge, LA Metropolitan Statistical Area 2,902 361.6 184

Battle Creek, MI Metropolitan Statistical Area 394 289.4 323

Bay City, MI Metropolitan Statistical Area 300 278.4 337

Beaumont-Port Arthur, TX Metropolitan Statistical Area 1,390 344.8 229

Beckley, WV Metropolitan Statistical Area 514 411.5 98

Bellingham, WA Metropolitan Statistical Area 1,226 609.5 3

Bend-Redmond, OR Metropolitan Statistical Area 686 434.9 68

Billings, MT Metropolitan Statistical Area 520 327.2 258

Binghamton, NY Metropolitan Statistical Area 874 347.2 224

Birmingham-Hoover, AL Metropolitan Statistical Area 4,581 406.1 107

Bismarck, ND Metropolitan Statistical Area 280 243.9 366

Blacksburg-Christiansburg-Radford, VA Metropolitan Statistical Area 562 315.3 275

Bloomington, IL Metropolitan Statistical Area 649 348.7 219

Bloomington, IN Metropolitan Statistical Area 541 339.1 239

Bluefield, WV-VA Micropolitan Statistical Area 317 295.3 314

Boise City, ID Metropolitan Statistical Area 2,653 430.3 76

Boston-Cambridge-Newton, MA-NH Metropolitan Statistical Area 17,680 388.4 138

Boulder, CO Metropolitan Statistical Area 1,442 489.5 23

Bowling Green, KY Metropolitan Statistical Area 531 334.8 247

Bremerton-Silverdale, WA Metropolitan Statistical Area 1,219 485.4 26

Bridgeport-Stamford-Norwalk, CT Metropolitan Statistical Area 3,607 393.4 133

Brownsville-Harlingen, TX Metropolitan Statistical Area 598 147.2 375
Appendix D1: Fraud and Other Consumer Complaints 

by Largest Metropolitan Areas (in alphabetical order)1

January 1 – December 31, 2013

Federal Trade Commission Page 88 of 102 Released February 2014

1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. Ranking is based on 

the number of fraud and other complaints per 100,000 inhabitants for each Metropolitan Area. Metropolitan Areas presented here are those defined by the Office of 

Management and Budget as of February 2013 and the population estimates are based on the 2010 U.S. Census table CPH-T-5.

Note: In calculating the State and Metropolitan Areas rankings, we excluded 16 state-specific data contributors’ complaints (the Montana, North Carolina, and Oregon 

Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the Offices of the Attorneys General for 

California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Ohio, and Washington).

Metropolitan Area Complaints

Complaints Per 

100,000 Population Rank

Brunswick, GA Metropolitan Statistical Area 369 328.4 256

Buffalo-Cheektowaga-Niagara Falls, NY Metropolitan Statistical Area 4,356 383.6 151

Burlington, NC Metropolitan Statistical Area 504 333.5 250

Burlington-South Burlington, VT Metropolitan Statistical Area 655 310.0 287

California-Lexington Park, MD Metropolitan Statistical Area 436 414.6 91

Canton-Massillon, OH Metropolitan Statistical Area 1,622 401.1 118

Cape Coral-Fort Myers, FL Metropolitan Statistical Area 2,780 449.3 49

Carbondale-Marion, IL Metropolitan Statistical Area 352 278.1 339

Cedar Rapids, IA Metropolitan Statistical Area 751 291.2 321

Chambersburg-Waynesboro, PA Metropolitan Statistical Area 490 327.5 257

Champaign-Urbana, IL Metropolitan Statistical Area 802 345.9 226

Charleston, WV Metropolitan Statistical Area 754 332.0 252

Charleston-North Charleston, SC Metropolitan Statistical Area 3,097 466.0 40

Charlotte-Concord-Gastonia, NC-SC Metropolitan Statistical Area 9,782 441.2 62

Charlottesville, VA Metropolitan Statistical Area 973 444.9 56

Chattanooga, TN-GA Metropolitan Statistical Area 2,302 435.9 67

Chicago-Naperville-Elgin, IL-IN-WI Metropolitan Statistical Area 34,415 363.8 181

Chico, CA Metropolitan Statistical Area 748 340.0 237

Cincinnati, OH-KY-IN Metropolitan Statistical Area 8,343 394.5 130

Claremont-Lebanon, NH-VT Micropolitan Statistical Area 797 364.8 180

Clarksville, TN-KY Metropolitan Statistical Area 1,124 431.3 73

Cleveland, TN Metropolitan Statistical Area 459 396.4 126

Cleveland-Elyria, OH Metropolitan Statistical Area 9,604 462.3 43

Coeur d'Alene, ID Metropolitan Statistical Area 644 465.0 42

College Station-Bryan, TX Metropolitan Statistical Area 649 283.8 329

Colorado Springs, CO Metropolitan Statistical Area 3,600 557.6 6

Columbia, MO Metropolitan Statistical Area 585 359.7 191

Columbia, SC Metropolitan Statistical Area 3,181 414.4 92

Columbus, GA-AL Metropolitan Statistical Area 1,276 432.7 71

Columbus, OH Metropolitan Statistical Area 9,351 491.6 21

Concord, NH Micropolitan Statistical Area 660 450.7 47

Cookeville, TN Micropolitan Statistical Area 357 336.7 243

Corpus Christi, TX Metropolitan Statistical Area 1,295 302.4 297

Crestview-Fort Walton Beach-Destin, FL Metropolitan Statistical Area 1,169 495.6 20

Cumberland, MD-WV Metropolitan Statistical Area 360 348.5 220

Dallas-Fort Worth-Arlington, TX Metropolitan Statistical Area 29,924 465.7 41

Dalton, GA Metropolitan Statistical Area 342 240.5 367

Danville, VA Micropolitan Statistical Area 319 299.4 305

Daphne-Fairhope-Foley, AL Metropolitan Statistical Area 735 403.3 113

Davenport-Moline-Rock Island, IA-IL Metropolitan Statistical Area 1,248 328.7 255

Dayton, OH Metropolitan Statistical Area 3,592 449.4 48

Decatur, AL Metropolitan Statistical Area 458 297.7 309

Decatur, IL Metropolitan Statistical Area 294 265.4 352

Deltona-Daytona Beach-Ormond Beach, FL Metropolitan Statistical Area 2,953 500.3 18

Denver-Aurora-Lakewood, CO Metropolitan Statistical Area 13,079 514.2 14

Des Moines-West Des Moines, IA Metropolitan Statistical Area 2,030 356.4 199

Detroit-Warren-Dearborn, MI Metropolitan Statistical Area 15,617 363.5 182

Dothan, AL Metropolitan Statistical Area 388 266.4 350

Dover, DE Metropolitan Statistical Area 877 540.3 10
Appendix D1: Fraud and Other Consumer Complaints 

by Largest Metropolitan Areas (in alphabetical order)1

January 1 – December 31, 2013

Federal Trade Commission Page 89 of 102 Released February 2014

1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. Ranking is based on 

the number of fraud and other complaints per 100,000 inhabitants for each Metropolitan Area. Metropolitan Areas presented here are those defined by the Office of 

Management and Budget as of February 2013 and the population estimates are based on the 2010 U.S. Census table CPH-T-5.

Note: In calculating the State and Metropolitan Areas rankings, we excluded 16 state-specific data contributors’ complaints (the Montana, North Carolina, and Oregon 

Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the Offices of the Attorneys General for 

California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Ohio, and Washington).

Metropolitan Area Complaints

Complaints Per 

100,000 Population Rank

Duluth, MN-WI Metropolitan Statistical Area 853 304.9 291

Dunn, NC Micropolitan Statistical Area 369 321.8 267

Durham-Chapel Hill, NC Metropolitan Statistical Area 1,728 342.6 232

East Stroudsburg, PA Metropolitan Statistical Area 798 469.8 37

Eau Claire, WI Metropolitan Statistical Area 575 356.8 195

El Centro, CA Metropolitan Statistical Area 275 157.6 374

El Paso, TX Metropolitan Statistical Area 2,407 299.3 306

Elizabethtown-Fort Knox, KY Metropolitan Statistical Area 723 487.4 24

Elkhart-Goshen, IN Metropolitan Statistical Area 566 286.5 327

Erie, PA Metropolitan Statistical Area 986 351.4 209

Eugene, OR Metropolitan Statistical Area 1,294 367.9 174

Eureka-Arcata-Fortuna, CA Micropolitan Statistical Area 484 359.5 192

Evansville, IN-KY Metropolitan Statistical Area 1,138 365.3 178

Fargo, ND-MN Metropolitan Statistical Area 658 315.2 276

Farmington, NM Metropolitan Statistical Area 360 276.8 340

Fayetteville, NC Metropolitan Statistical Area 1,754 478.7 30

Fayetteville-Springdale-Rogers, AR-MO Metropolitan Statistical Area 1,644 354.9 202

Flagstaff, AZ Metropolitan Statistical Area 438 325.8 260

Flint, MI Metropolitan Statistical Area 1,506 353.7 207

Florence, SC Metropolitan Statistical Area 634 308.4 289

Florence-Muscle Shoals, AL Metropolitan Statistical Area 401 272.5 345

Fond du Lac, WI Metropolitan Statistical Area 340 334.5 249

Fort Collins, CO Metropolitan Statistical Area 1,321 440.9 63

Fort Smith, AR-OK Metropolitan Statistical Area 792 282.4 333

Fort Wayne, IN Metropolitan Statistical Area 1,542 370.4 169

Fresno, CA Metropolitan Statistical Area 2,779 298.7 308

Gadsden, AL Metropolitan Statistical Area 344 329.4 253

Gainesville, FL Metropolitan Statistical Area 1,147 434.0 69

Gainesville, GA Metropolitan Statistical Area 518 288.3 324

Gettysburg, PA Metropolitan Statistical Area 296 291.9 319

Glens Falls, NY Metropolitan Statistical Area 517 401.0 119

Goldsboro, NC Metropolitan Statistical Area 322 262.6 356

Grand Junction, CO Metropolitan Statistical Area 523 356.5 198

Grand Rapids-Wyoming, MI Metropolitan Statistical Area 3,188 322.4 265

Greeley, CO Metropolitan Statistical Area 923 365.1 179

Green Bay, WI Metropolitan Statistical Area 968 316.1 274

Greensboro-High Point, NC Metropolitan Statistical Area 2,796 386.3 144

Greenville, NC Metropolitan Statistical Area 522 310.4 286

Greenville-Anderson-Mauldin, SC Metropolitan Statistical Area 3,229 391.8 134

Gulfport-Biloxi-Pascagoula, MS Metropolitan Statistical Area 1,335 360.1 188

Hagerstown-Martinsburg, MD-WV Metropolitan Statistical Area 1,097 436.0 66

Hammond, LA Metropolitan Statistical Area 421 347.7 223

Hanford-Corcoran, CA Metropolitan Statistical Area 392 256.2 359

Harrisburg-Carlisle, PA Metropolitan Statistical Area 2,467 449.0 50

Harrisonburg, VA Metropolitan Statistical Area 425 339.4 238

Hartford-West Hartford-East Hartford, CT Metropolitan Statistical Area 4,370 360.4 186

Hattiesburg, MS Metropolitan Statistical Area 501 350.7 213

Hickory-Lenoir-Morganton, NC Metropolitan Statistical Area 1,088 297.7 310

Hilo, HI Micropolitan Statistical Area 771 416.6 86
Appendix D1: Fraud and Other Consumer Complaints 

by Largest Metropolitan Areas (in alphabetical order)1

January 1 – December 31, 2013

Federal Trade Commission Page 90 of 102 Released February 2014

1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. Ranking is based on 

the number of fraud and other complaints per 100,000 inhabitants for each Metropolitan Area. Metropolitan Areas presented here are those defined by the Office of 

Management and Budget as of February 2013 and the population estimates are based on the 2010 U.S. Census table CPH-T-5.

Note: In calculating the State and Metropolitan Areas rankings, we excluded 16 state-specific data contributors’ complaints (the Montana, North Carolina, and Oregon 

Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the Offices of the Attorneys General for 

California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Ohio, and Washington).

Metropolitan Area Complaints

Complaints Per 

100,000 Population Rank

Hilton Head Island-Bluffton-Beaufort, SC Metropolitan Statistical Area 729 389.8 136

Holland, MI Micropolitan Statistical Area 288 258.5 358

Homosassa Springs, FL Metropolitan Statistical Area 899 636.5 1

Houma-Thibodaux, LA Metropolitan Statistical Area 514 246.9 363

Houston-The Woodlands-Sugar Land, TX Metropolitan Statistical Area 23,984 405.1 109

Huntington-Ashland, WV-KY-OH Metropolitan Statistical Area 1,036 283.9 328

Huntsville, AL Metropolitan Statistical Area 1,714 410.4 101

Idaho Falls, ID Metropolitan Statistical Area 466 349.7 215

Indianapolis-Carmel-Anderson, IN Metropolitan Statistical Area 7,379 390.9 135

Iowa City, IA Metropolitan Statistical Area 536 351.3 210

Ithaca, NY Metropolitan Statistical Area 306 301.3 301

Jackson, MI Metropolitan Statistical Area 516 322.0 266

Jackson, MS Metropolitan Statistical Area 2,201 388.1 140

Jackson, TN Metropolitan Statistical Area 389 299.2 307

Jacksonville, FL Metropolitan Statistical Area 7,467 554.9 7

Jacksonville, NC Metropolitan Statistical Area 700 393.8 132

Jamestown-Dunkirk-Fredonia, NY Micropolitan Statistical Area 381 282.4 332

Janesville-Beloit, WI Metropolitan Statistical Area 616 384.2 149

Jefferson City, MO Metropolitan Statistical Area 475 317.1 273

Johnson City, TN Metropolitan Statistical Area 761 383.0 153

Johnstown, PA Metropolitan Statistical Area 496 345.2 227

Jonesboro, AR Metropolitan Statistical Area 286 236.3 368

Joplin, MO Metropolitan Statistical Area 539 307.1 290

Kahului-Wailuku-Lahaina, HI Metropolitan Statistical Area 587 378.9 157

Kalamazoo-Portage, MI Metropolitan Statistical Area 1,165 356.7 197

Kankakee, IL Metropolitan Statistical Area 334 294.4 315

Kansas City, MO-KS Metropolitan Statistical Area 7,730 384.7 148

Kennewick-Richland, WA Metropolitan Statistical Area 807 318.5 270

Killeen-Temple, TX Metropolitan Statistical Area 1,904 469.8 38

Kingsport-Bristol-Bristol, TN-VA Metropolitan Statistical Area 971 313.7 280

Kingston, NY Metropolitan Statistical Area 879 481.7 27

Knoxville, TN Metropolitan Statistical Area 3,489 416.6 87

La Crosse-Onalaska, WI-MN Metropolitan Statistical Area 377 282.0 334

Lafayette, LA Metropolitan Statistical Area 1,239 265.5 351

Lafayette-West Lafayette, IN Metropolitan Statistical Area 627 310.7 285

Lake Charles, LA Metropolitan Statistical Area 768 384.8 147

Lake Havasu City-Kingman, AZ Metropolitan Statistical Area 893 446.1 54

Lakeland-Winter Haven, FL Metropolitan Statistical Area 2,414 400.9 120

Lancaster, PA Metropolitan Statistical Area 1,563 300.9 302

Lansing-East Lansing, MI Metropolitan Statistical Area 1,555 335.1 246

Laredo, TX Metropolitan Statistical Area 336 134.2 377

Las Cruces, NM Metropolitan Statistical Area 756 361.3 185

Las Vegas-Henderson-Paradise, NV Metropolitan Statistical Area 10,583 542.4 9

Lawrence, KS Metropolitan Statistical Area 481 434.0 70

Lawton, OK Metropolitan Statistical Area 457 350.8 212

Lebanon, PA Metropolitan Statistical Area 401 300.2 304

Lewiston-Auburn, ME Metropolitan Statistical Area 326 302.7 296

Lexington-Fayette, KY Metropolitan Statistical Area 1,901 402.7 115

Lima, OH Metropolitan Statistical Area 322 302.8 295
Appendix D1: Fraud and Other Consumer Complaints 

by Largest Metropolitan Areas (in alphabetical order)1

January 1 – December 31, 2013

Federal Trade Commission Page 91 of 102 Released February 2014

1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. Ranking is based on 

the number of fraud and other complaints per 100,000 inhabitants for each Metropolitan Area. Metropolitan Areas presented here are those defined by the Office of 

Management and Budget as of February 2013 and the population estimates are based on the 2010 U.S. Census table CPH-T-5.

Note: In calculating the State and Metropolitan Areas rankings, we excluded 16 state-specific data contributors’ complaints (the Montana, North Carolina, and Oregon 

Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the Offices of the Attorneys General for 

California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Ohio, and Washington).

Metropolitan Area Complaints

Complaints Per 

100,000 Population Rank

Lincoln, NE Metropolitan Statistical Area 962 318.4 271

Little Rock-North Little Rock-Conway, AR Metropolitan Statistical Area 2,518 359.8 190

Logan, UT-ID Metropolitan Statistical Area 344 274.2 343

London, KY Micropolitan Statistical Area 312 246.9 364

Longview, TX Metropolitan Statistical Area 648 302.3 298

Longview, WA Metropolitan Statistical Area 329 321.3 269

Los Angeles-Long Beach-Anaheim, CA Metropolitan Statistical Area 51,024 397.7 125

Louisville/Jefferson County, KY-IN Metropolitan Statistical Area 5,111 413.6 96

Lubbock, TX Metropolitan Statistical Area 836 287.5 325

Lumberton, NC Micropolitan Statistical Area 294 219.1 372

Lynchburg, VA Metropolitan Statistical Area 1,018 403.0 114

Macon, GA Metropolitan Statistical Area 814 350.4 214

Madera, CA Metropolitan Statistical Area 349 231.3 370

Madison, WI Metropolitan Statistical Area 2,465 407.1 106

Manchester-Nashua, NH Metropolitan Statistical Area 1,723 430.0 77

Mansfield, OH Metropolitan Statistical Area 368 295.6 312

McAllen-Edinburg-Mission, TX Metropolitan Statistical Area 1,138 146.9 376

Medford, OR Metropolitan Statistical Area 786 386.8 143

Memphis, TN-MS-AR Metropolitan Statistical Area 5,494 414.7 90

Merced, CA Metropolitan Statistical Area 632 247.1 362

Meridian, MS Micropolitan Statistical Area 326 303.4 294

Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area 28,103 505.0 17

Michigan City-La Porte, IN Metropolitan Statistical Area 383 343.6 230

Midland, TX Metropolitan Statistical Area 529 373.4 166

Milwaukee-Waukesha-West Allis, WI Metropolitan Statistical Area 6,281 403.7 112

Minneapolis-St. Paul-Bloomington, MN-WI Metropolitan Statistical Area 13,482 402.6 116

Missoula, MT Metropolitan Statistical Area 471 430.9 74

Mobile, AL Metropolitan Statistical Area 1,909 462.2 44

Modesto, CA Metropolitan Statistical Area 1,454 282.6 331

Monroe, LA Metropolitan Statistical Area 726 411.5 99

Monroe, MI Metropolitan Statistical Area 444 292.1 318

Montgomery, AL Metropolitan Statistical Area 1,451 387.4 142

Morgantown, WV Metropolitan Statistical Area 491 378.5 159

Morristown, TN Metropolitan Statistical Area 358 314.2 279

Mount Vernon-Anacortes, WA Metropolitan Statistical Area 482 412.3 97

Muncie, IN Metropolitan Statistical Area 368 312.7 281

Muskegon, MI Metropolitan Statistical Area 517 300.3 303

Myrtle Beach-Conway-North Myrtle Beach, SC-NC Metropolitan Statistical Area 1,959 520.0 13

Napa, CA Metropolitan Statistical Area 511 374.4 164

Naples-Immokalee-Marco Island, FL Metropolitan Statistical Area 1,230 382.6 154

Nashville-Davidson--Murfreesboro--Franklin, TN Metropolitan Statistical Area 7,466 446.8 53

New Bern, NC Metropolitan Statistical Area 536 422.7 82

New Haven-Milford, CT Metropolitan Statistical Area 3,287 381.1 155

New Orleans-Metairie, LA Metropolitan Statistical Area 4,809 404.2 110

New York-Newark-Jersey City, NY-NJ-PA Metropolitan Statistical Area 78,369 400.5 123

Niles-Benton Harbor, MI Metropolitan Statistical Area 555 353.9 205

North Port-Sarasota-Bradenton, FL Metropolitan Statistical Area 3,362 478.7 31

Norwich-New London, CT Metropolitan Statistical Area 1,016 370.7 168

Ocala, FL Metropolitan Statistical Area 1,464 441.9 61
Appendix D1: Fraud and Other Consumer Complaints 

by Largest Metropolitan Areas (in alphabetical order)1

January 1 – December 31, 2013

Federal Trade Commission Page 92 of 102 Released February 2014

1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. Ranking is based on 

the number of fraud and other complaints per 100,000 inhabitants for each Metropolitan Area. Metropolitan Areas presented here are those defined by the Office of 

Management and Budget as of February 2013 and the population estimates are based on the 2010 U.S. Census table CPH-T-5.

Note: In calculating the State and Metropolitan Areas rankings, we excluded 16 state-specific data contributors’ complaints (the Montana, North Carolina, and Oregon 

Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the Offices of the Attorneys General for 

California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Ohio, and Washington).

Metropolitan Area Complaints

Complaints Per 

100,000 Population Rank

Odessa, TX Metropolitan Statistical Area 479 349.3 216

Ogden-Clearfield, UT Metropolitan Statistical Area 2,032 340.3 236

Ogdensburg-Massena, NY Micropolitan Statistical Area 284 253.7 360

Oklahoma City, OK Metropolitan Statistical Area 4,295 342.8 231

Olympia-Tumwater, WA Metropolitan Statistical Area 1,236 490.0 22

Omaha-Council Bluffs, NE-IA Metropolitan Statistical Area 3,495 403.9 111

Orlando-Kissimmee-Sanford, FL Metropolitan Statistical Area 10,158 475.9 32

Oshkosh-Neenah, WI Metropolitan Statistical Area 563 337.1 242

Ottawa-Peru, IL Micropolitan Statistical Area 539 347.9 222

Owensboro, KY Metropolitan Statistical Area 346 301.5 299

Oxnard-Thousand Oaks-Ventura, CA Metropolitan Statistical Area 3,375 409.9 102

Palm Bay-Melbourne-Titusville, FL Metropolitan Statistical Area 2,648 487.3 25

Panama City, FL Metropolitan Statistical Area 811 439.1 64

Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area 2,127 473.7 33

Peoria, IL Metropolitan Statistical Area 1,247 328.9 254

Philadelphia-Camden-Wilmington, PA-NJ-DE-MD Metropolitan Statistical Area 24,989 418.9 85

Phoenix-Mesa-Scottsdale, AZ Metropolitan Statistical Area 21,550 514.0 15

Pine Bluff, AR Metropolitan Statistical Area 216 215.4 373

Pittsburgh, PA Metropolitan Statistical Area 10,025 425.5 79

Pittsfield, MA Metropolitan Statistical Area 436 332.3 251

Port St. Lucie, FL Metropolitan Statistical Area 2,005 472.8 35

Portland-South Portland, ME Metropolitan Statistical Area 1,756 341.6 234

Portland-Vancouver-Hillsboro, OR-WA Metropolitan Statistical Area 9,860 442.9 60

Pottsville, PA Micropolitan Statistical Area 529 356.7 196

Prescott, AZ Metropolitan Statistical Area 1,311 621.2 2

Providence-Warwick, RI-MA Metropolitan Statistical Area 5,196 324.6 263

Provo-Orem, UT Metropolitan Statistical Area 1,473 279.6 335

Pueblo, CO Metropolitan Statistical Area 587 369.0 171

Punta Gorda, FL Metropolitan Statistical Area 712 445.1 55

Racine, WI Metropolitan Statistical Area 718 367.4 175

Raleigh, NC Metropolitan Statistical Area 4,681 414.1 94

Rapid City, SD Metropolitan Statistical Area 459 341.0 235

Reading, PA Metropolitan Statistical Area 1,444 351.0 211

Redding, CA Metropolitan Statistical Area 683 385.4 145

Reno, NV Metropolitan Statistical Area 1,949 458.1 46

Richmond, VA Metropolitan Statistical Area 6,197 513.0 16

Riverside-San Bernardino-Ontario, CA Metropolitan Statistical Area 16,642 393.9 131

Roanoke, VA Metropolitan Statistical Area 1,258 407.5 105

Rochester, MN Metropolitan Statistical Area 611 295.3 313

Rochester, NY Metropolitan Statistical Area 4,061 376.1 162

Rockford, IL Metropolitan Statistical Area 1,206 345.1 228

Rocky Mount, NC Metropolitan Statistical Area 410 269.0 346

Roseburg, OR Micropolitan Statistical Area 454 421.7 84

Sacramento--Roseville--Arden-Arcade, CA Metropolitan Statistical Area 8,937 415.8 88

Saginaw, MI Metropolitan Statistical Area 527 263.3 355

Salem, OH Micropolitan Statistical Area 369 342.2 233

Salem, OR Metropolitan Statistical Area 1,380 353.2 208

Salinas, CA Metropolitan Statistical Area 1,098 264.5 353

Salisbury, MD-DE Metropolitan Statistical Area 1,477 395.1 128
Appendix D1: Fraud and Other Consumer Complaints 

by Largest Metropolitan Areas (in alphabetical order)1

January 1 – December 31, 2013

Federal Trade Commission Page 93 of 102 Released February 2014

1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. Ranking is based on 

the number of fraud and other complaints per 100,000 inhabitants for each Metropolitan Area. Metropolitan Areas presented here are those defined by the Office of 

Management and Budget as of February 2013 and the population estimates are based on the 2010 U.S. Census table CPH-T-5.

Note: In calculating the State and Metropolitan Areas rankings, we excluded 16 state-specific data contributors’ complaints (the Montana, North Carolina, and Oregon 

Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the Offices of the Attorneys General for 

California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Ohio, and Washington).

Metropolitan Area Complaints

Complaints Per 

100,000 Population Rank

Salt Lake City, UT Metropolitan Statistical Area 3,993 367.0 176

San Angelo, TX Metropolitan Statistical Area 340 304.1 293

San Antonio-New Braunfels, TX Metropolitan Statistical Area 8,001 373.4 165

San Diego-Carlsbad, CA Metropolitan Statistical Area 14,866 480.3 28

San Francisco-Oakland-Hayward, CA Metropolitan Statistical Area 18,639 429.9 78

San Jose-Sunnyvale-Santa Clara, CA Metropolitan Statistical Area 6,981 380.0 156

San Luis Obispo-Paso Robles-Arroyo Grande, CA Metropolitan Statistical Area 1,117 414.3 93

Santa Cruz-Watsonville, CA Metropolitan Statistical Area 914 348.3 221

Santa Fe, NM Metropolitan Statistical Area 806 559.1 5

Santa Maria-Santa Barbara, CA Metropolitan Statistical Area 1,515 357.4 194

Santa Rosa, CA Metropolitan Statistical Area 1,857 383.8 150

Savannah, GA Metropolitan Statistical Area 1,522 437.8 65

Scranton--Wilkes-Barre--Hazleton, PA Metropolitan Statistical Area 2,232 396.0 127

Seattle-Tacoma-Bellevue, WA Metropolitan Statistical Area 16,270 473.0 34

Sebastian-Vero Beach, FL Metropolitan Statistical Area 612 443.4 59

Sheboygan, WI Metropolitan Statistical Area 317 274.4 342

Sherman-Denison, TX Metropolitan Statistical Area 445 368.1 173

Show Low, AZ Micropolitan Statistical Area 315 293.2 316

Shreveport-Bossier City, LA Metropolitan Statistical Area 1,685 383.1 152

Sierra Vista-Douglas, AZ Metropolitan Statistical Area 714 543.6 8

Sioux City, IA-NE-SD Metropolitan Statistical Area 444 263.4 354

Sioux Falls, SD Metropolitan Statistical Area 767 336.0 245

South Bend-Mishawaka, IN-MI Metropolitan Statistical Area 1,034 323.9 264

Spartanburg, SC Metropolitan Statistical Area 977 311.9 282

Spokane-Spokane Valley, WA Metropolitan Statistical Area 2,489 471.6 36

Springfield, IL Metropolitan Statistical Area 746 355.0 201

Springfield, MA Metropolitan Statistical Area 2,289 368.3 172

Springfield, MO Metropolitan Statistical Area 1,682 385.2 146

Springfield, OH Metropolitan Statistical Area 614 443.9 58

St. Cloud, MN Metropolitan Statistical Area 551 291.4 320

St. George, UT Metropolitan Statistical Area 492 356.2 200

St. Joseph, MO-KS Metropolitan Statistical Area 330 259.2 357

St. Louis, MO-IL Metropolitan Statistical Area 10,347 371.2 167

State College, PA Metropolitan Statistical Area 429 278.6 336

Staunton-Waynesboro, VA Metropolitan Statistical Area 427 360.3 187

Stockton-Lodi, CA Metropolitan Statistical Area 2,088 304.7 292

Sumter, SC Metropolitan Statistical Area 335 311.8 283

Syracuse, NY Metropolitan Statistical Area 2,755 415.8 89

Tallahassee, FL Metropolitan Statistical Area 1,503 409.1 104

Tampa-St. Petersburg-Clearwater, FL Metropolitan Statistical Area 13,820 496.5 19

Terre Haute, IN Metropolitan Statistical Area 561 325.4 261

Texarkana, TX-AR Metropolitan Statistical Area 469 314.3 278

Toledo, OH Metropolitan Statistical Area 2,161 354.3 204

Topeka, KS Metropolitan Statistical Area 855 365.6 177

Torrington, CT Micropolitan Statistical Area 764 402.3 117

Traverse City, MI Micropolitan Statistical Area 425 296.4 311

Trenton, NJ Metropolitan Statistical Area 1,641 447.7 51

Tucson, AZ Metropolitan Statistical Area 4,220 430.5 75

Tullahoma-Manchester, TN Micropolitan Statistical Area 249 248.5 361
Appendix D1: Fraud and Other Consumer Complaints 

by Largest Metropolitan Areas (in alphabetical order)1

January 1 – December 31, 2013

Federal Trade Commission Page 94 of 102 Released February 2014

1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred thousand or more. Ranking is based on 

the number of fraud and other complaints per 100,000 inhabitants for each Metropolitan Area. Metropolitan Areas presented here are those defined by the Office of 

Management and Budget as of February 2013 and the population estimates are based on the 2010 U.S. Census table CPH-T-5.

Note: In calculating the State and Metropolitan Areas rankings, we excluded 16 state-specific data contributors’ complaints (the Montana, North Carolina, and Oregon 

Departments of Justice, the South Carolina Department of Consumer Affairs, the Tennessee Division of Consumer Affairs, and the Offices of the Attorneys General for 

California, Colorado, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Mississippi, Ohio, and Washington).

Metropolitan Area Complaints

Complaints Per 

100,000 Population Rank

Tulsa, OK Metropolitan Statistical Area 3,269 348.7 218

Tupelo, MS Micropolitan Statistical Area 482 353.7 206

Tuscaloosa, AL Metropolitan Statistical Area 716 311.1 284

Tyler, TX Metropolitan Statistical Area 791 377.2 161

Urban Honolulu, HI Metropolitan Statistical Area 3,232 339.1 240

Utica-Rome, NY Metropolitan Statistical Area 1,002 334.7 248

Valdosta, GA Metropolitan Statistical Area 374 267.9 348

Vallejo-Fairfield, CA Metropolitan Statistical Area 1,894 458.2 45

Vineland-Bridgeton, NJ Metropolitan Statistical Area 455 290.0 322

Virginia Beach-Norfolk-Newport News, VA-NC Metropolitan Statistical Area 7,854 468.4 39

Visalia-Porterville, CA Metropolitan Statistical Area 997 225.5 371

Waco, TX Metropolitan Statistical Area 725 286.8 326

Warner Robins, GA Metropolitan Statistical Area 736 409.8 103

Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Statistical Area 33,019 585.8 4

Waterloo-Cedar Falls, IA Metropolitan Statistical Area 467 278.3 338

Watertown-Fort Drum, NY Metropolitan Statistical Area 451 388.0 141

Wausau, WI Metropolitan Statistical Area 404 301.4 300

Weirton-Steubenville, WV-OH Metropolitan Statistical Area 655 526.3 11

Wenatchee, WA Metropolitan Statistical Area 342 308.4 288

Wheeling, WV-OH Metropolitan Statistical Area 408 275.8 341

Whitewater-Elkhorn, WI Micropolitan Statistical Area 344 336.5 244

Wichita Falls, TX Metropolitan Statistical Area 613 405.1 108

Wichita, KS Metropolitan Statistical Area 2,027 321.3 268

Williamsport, PA Metropolitan Statistical Area 379 326.4 259

Wilmington, NC Metropolitan Statistical Area 1,055 413.9 95

Winchester, VA-WV Metropolitan Statistical Area 571 444.5 57

Winston-Salem, NC Metropolitan Statistical Area 2,405 375.4 163

Wooster, OH Micropolitan Statistical Area 360 314.4 277

Worcester, MA-CT Metropolitan Statistical Area 3,332 363.4 183

Yakima, WA Metropolitan Statistical Area 600 246.7 365

York-Hanover, PA Metropolitan Statistical Area 1,692 389.0 137

Youngstown-Warren-Boardman, OH-PA Metropolitan Statistical Area 2,140 378.2 160

Yuba City, CA Metropolitan Statistical Area 446 267.2 349

Yuma, AZ Metropolitan Statistical Area 458 234.0 369
Appendix D2: Identity Theft Consumer Complaints 

by Largest Metropolitan Areas (in alphabetical order)1

January 1 – December 31, 2013

1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred 

thousand or more. Ranking is based on the number of identity theft complaints per 100,000 inhabitants for each Metropolitan 

Area. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of February 2013 and the 

population estimates are based on the 2010 U.S. Census table CPH-T-5.

Federal Trade Commission Page 95 of 102 Released February 2014

Metropolitan Area Complaints

Complaints Per 

100,000 Population Rank

Abilene, TX Metropolitan Statistical Area 73 44.2 317

Akron, OH Metropolitan Statistical Area 509 72.4 138

Albany, GA Metropolitan Statistical Area 185 117.6 26

Albany, OR Metropolitan Statistical Area 70 60.0 208

Albany-Schenectady-Troy, NY Metropolitan Statistical Area 460 52.8 265

Albuquerque, NM Metropolitan Statistical Area 754 85.0 87

Alexandria, LA Metropolitan Statistical Area 95 61.7 199

Allentown-Bethlehem-Easton, PA-NJ Metropolitan Statistical Area 610 74.3 134

Altoona, PA Metropolitan Statistical Area 39 30.7 373

Amarillo, TX Metropolitan Statistical Area 161 63.9 175

Anchorage, AK Metropolitan Statistical Area 222 58.3 219

Ann Arbor, MI Metropolitan Statistical Area 304 88.2 74

Anniston-Oxford-Jacksonville, AL Metropolitan Statistical Area 67 56.5 234

Appleton, WI Metropolitan Statistical Area 81 35.9 362

Asheville, NC Metropolitan Statistical Area 271 63.8 178

Ashtabula, OH Micropolitan Statistical Area 61 60.1 206

Athens-Clarke County, GA Metropolitan Statistical Area 166 86.2 80

Atlanta-Sandy Springs-Roswell, GA Metropolitan Statistical Area 9,022 170.7 7

Atlantic City-Hammonton, NJ Metropolitan Statistical Area 240 87.4 77

Auburn-Opelika, AL Metropolitan Statistical Area 138 98.4 51

Augusta-Richmond County, GA-SC Metropolitan Statistical Area 496 87.8 76

Augusta-Waterville, ME Micropolitan Statistical Area 35 28.7 376

Austin-Round Rock, TX Metropolitan Statistical Area 1,462 85.2 85

Bakersfield, CA Metropolitan Statistical Area 978 116.5 29

Baltimore-Columbia-Towson, MD Metropolitan Statistical Area 2,532 93.4 59

Bangor, ME Metropolitan Statistical Area 48 31.2 371

Barnstable Town, MA Metropolitan Statistical Area 123 57.0 229

Baton Rouge, LA Metropolitan Statistical Area 685 85.4 83

Battle Creek, MI Metropolitan Statistical Area 85 62.4 190

Bay City, MI Metropolitan Statistical Area 56 52.0 269

Beaumont-Port Arthur, TX Metropolitan Statistical Area 371 92.0 65

Beckley, WV Metropolitan Statistical Area 201 160.9 9

Bellingham, WA Metropolitan Statistical Area 107 53.2 262

Bend-Redmond, OR Metropolitan Statistical Area 100 63.4 184

Billings, MT Metropolitan Statistical Area 79 49.7 280

Binghamton, NY Metropolitan Statistical Area 98 38.9 347

Birmingham-Hoover, AL Metropolitan Statistical Area 877 77.7 117

Bismarck, ND Metropolitan Statistical Area 32 27.9 377

Blacksburg-Christiansburg-Radford, VA Metropolitan Statistical Area 77 43.2 327

Bloomington, IL Metropolitan Statistical Area 102 54.8 253

Bloomington, IN Metropolitan Statistical Area 62 38.9 349

Bluefield, WV-VA Micropolitan Statistical Area 51 47.5 296

Boise City, ID Metropolitan Statistical Area 367 59.5 211

Boston-Cambridge-Newton, MA-NH Metropolitan Statistical Area 2,975 65.4 166

Boulder, CO Metropolitan Statistical Area 250 84.9 88

Bowling Green, KY Metropolitan Statistical Area 57 35.9 360

Bremerton-Silverdale, WA Metropolitan Statistical Area 160 63.7 180

Bridgeport-Stamford-Norwalk, CT Metropolitan Statistical Area 734 80.1 111

Brownsville-Harlingen, TX Metropolitan Statistical Area 363 89.4 69
Federal Trade Commission Page 96 of 102 Released February 2014

1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred 

thousand or more. Ranking is based on the number of identity theft complaints per 100,000 inhabitants for each Metropolitan 

Area. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of February 2013 and the 

population estimates are based on the 2010 U.S. Census table CPH-T-5.

Appendix D2: Identity Theft Consumer Complaints 

by Largest Metropolitan Areas (in alphabetical order)1

January 1 – December 31, 2013

Metropolitan Area Complaints

Complaints Per 

100,000 Population Rank

Brunswick, GA Metropolitan Statistical Area 84 74.8 132

Buffalo-Cheektowaga-Niagara Falls, NY Metropolitan Statistical Area 614 54.1 257

Burlington, NC Metropolitan Statistical Area 116 76.8 122

Burlington-South Burlington, VT Metropolitan Statistical Area 80 37.9 356

California-Lexington Park, MD Metropolitan Statistical Area 88 83.7 91

Canton-Massillon, OH Metropolitan Statistical Area 226 55.9 243

Cape Coral-Fort Myers, FL Metropolitan Statistical Area 1,082 174.9 6

Carbondale-Marion, IL Metropolitan Statistical Area 58 45.8 309

Cedar Rapids, IA Metropolitan Statistical Area 113 43.8 322

Chambersburg-Waynesboro, PA Metropolitan Statistical Area 72 48.1 290

Champaign-Urbana, IL Metropolitan Statistical Area 139 59.9 209

Charleston, WV Metropolitan Statistical Area 153 67.4 157

Charleston-North Charleston, SC Metropolitan Statistical Area 490 73.7 136

Charlotte-Concord-Gastonia, NC-SC Metropolitan Statistical Area 1,812 81.7 102

Charlottesville, VA Metropolitan Statistical Area 107 48.9 284

Chattanooga, TN-GA Metropolitan Statistical Area 335 63.4 182

Chicago-Naperville-Elgin, IL-IN-WI Metropolitan Statistical Area 9,499 100.4 49

Chico, CA Metropolitan Statistical Area 210 95.5 56

Cincinnati, OH-KY-IN Metropolitan Statistical Area 1,261 59.6 210

Claremont-Lebanon, NH-VT Micropolitan Statistical Area 102 46.7 302

Clarksville, TN-KY Metropolitan Statistical Area 143 54.9 251

Cleveland, TN Metropolitan Statistical Area 65 56.1 239

Cleveland-Elyria, OH Metropolitan Statistical Area 1,905 91.7 67

Coeur d'Alene, ID Metropolitan Statistical Area 68 49.1 283

College Station-Bryan, TX Metropolitan Statistical Area 129 56.4 236

Colorado Springs, CO Metropolitan Statistical Area 542 84.0 90

Columbia, MO Metropolitan Statistical Area 66 40.6 341

Columbia, SC Metropolitan Statistical Area 597 77.8 115

Columbus, GA-AL Metropolitan Statistical Area 633 214.7 2

Columbus, OH Metropolitan Statistical Area 1,250 65.7 164

Concord, NH Micropolitan Statistical Area 110 75.1 128

Cookeville, TN Micropolitan Statistical Area 51 48.1 291

Corpus Christi, TX Metropolitan Statistical Area 366 85.5 82

Crestview-Fort Walton Beach-Destin, FL Metropolitan Statistical Area 265 112.4 35

Cumberland, MD-WV Metropolitan Statistical Area 44 42.6 332

Dallas-Fort Worth-Arlington, TX Metropolitan Statistical Area 7,378 114.8 34

Dalton, GA Metropolitan Statistical Area 119 83.7 92

Danville, VA Micropolitan Statistical Area 49 46.0 308

Daphne-Fairhope-Foley, AL Metropolitan Statistical Area 95 52.1 268

Davenport-Moline-Rock Island, IA-IL Metropolitan Statistical Area 177 46.6 303

Dayton, OH Metropolitan Statistical Area 563 70.4 145

Decatur, AL Metropolitan Statistical Area 68 44.2 316

Decatur, IL Metropolitan Statistical Area 61 55.1 249

Deltona-Daytona Beach-Ormond Beach, FL Metropolitan Statistical Area 702 118.9 24

Denver-Aurora-Lakewood, CO Metropolitan Statistical Area 2,340 92.0 66

Des Moines-West Des Moines, IA Metropolitan Statistical Area 308 54.1 258

Detroit-Warren-Dearborn, MI Metropolitan Statistical Area 6,138 142.9 12

Dothan, AL Metropolitan Statistical Area 109 74.8 131

Dover, DE Metropolitan Statistical Area 134 82.6 99
Federal Trade Commission Page 97 of 102 Released February 2014

1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred 

thousand or more. Ranking is based on the number of identity theft complaints per 100,000 inhabitants for each Metropolitan 

Area. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of February 2013 and the 

population estimates are based on the 2010 U.S. Census table CPH-T-5.

Appendix D2: Identity Theft Consumer Complaints 

by Largest Metropolitan Areas (in alphabetical order)1

January 1 – December 31, 2013

Metropolitan Area Complaints

Complaints Per 

100,000 Population Rank

Duluth, MN-WI Metropolitan Statistical Area 179 64.0 174

Dunn, NC Micropolitan Statistical Area 68 59.3 214

Durham-Chapel Hill, NC Metropolitan Statistical Area 342 67.8 156

East Stroudsburg, PA Metropolitan Statistical Area 106 62.4 192

Eau Claire, WI Metropolitan Statistical Area 59 36.6 358

El Centro, CA Metropolitan Statistical Area 108 61.9 197

El Paso, TX Metropolitan Statistical Area 622 77.4 118

Elizabethtown-Fort Knox, KY Metropolitan Statistical Area 87 58.6 218

Elkhart-Goshen, IN Metropolitan Statistical Area 115 58.2 220

Erie, PA Metropolitan Statistical Area 154 54.9 250

Eugene, OR Metropolitan Statistical Area 154 43.8 323

Eureka-Arcata-Fortuna, CA Micropolitan Statistical Area 79 58.7 217

Evansville, IN-KY Metropolitan Statistical Area 149 47.8 295

Fargo, ND-MN Metropolitan Statistical Area 67 32.1 369

Farmington, NM Metropolitan Statistical Area 40 30.8 372

Fayetteville, NC Metropolitan Statistical Area 377 102.9 44

Fayetteville-Springdale-Rogers, AR-MO Metropolitan Statistical Area 205 44.3 315

Flagstaff, AZ Metropolitan Statistical Area 87 64.7 168

Flint, MI Metropolitan Statistical Area 467 109.7 37

Florence, SC Metropolitan Statistical Area 175 85.1 86

Florence-Muscle Shoals, AL Metropolitan Statistical Area 54 36.7 357

Fond du Lac, WI Metropolitan Statistical Area 43 42.3 333

Fort Collins, CO Metropolitan Statistical Area 205 68.4 153

Fort Smith, AR-OK Metropolitan Statistical Area 149 53.1 263

Fort Wayne, IN Metropolitan Statistical Area 255 61.3 200

Fresno, CA Metropolitan Statistical Area 1,100 118.2 25

Gadsden, AL Metropolitan Statistical Area 60 57.5 226

Gainesville, FL Metropolitan Statistical Area 324 122.6 21

Gainesville, GA Metropolitan Statistical Area 144 80.1 109

Gettysburg, PA Metropolitan Statistical Area 42 41.4 337

Glens Falls, NY Metropolitan Statistical Area 54 41.9 335

Goldsboro, NC Metropolitan Statistical Area 109 88.9 70

Grand Junction, CO Metropolitan Statistical Area 64 43.6 324

Grand Rapids-Wyoming, MI Metropolitan Statistical Area 542 54.8 252

Greeley, CO Metropolitan Statistical Area 169 66.8 158

Green Bay, WI Metropolitan Statistical Area 119 38.9 350

Greensboro-High Point, NC Metropolitan Statistical Area 457 63.1 185

Greenville, NC Metropolitan Statistical Area 106 63.0 186

Greenville-Anderson-Mauldin, SC Metropolitan Statistical Area 714 86.6 79

Gulfport-Biloxi-Pascagoula, MS Metropolitan Statistical Area 246 66.4 161

Hagerstown-Martinsburg, MD-WV Metropolitan Statistical Area 146 58.0 222

Hammond, LA Metropolitan Statistical Area 97 80.1 110

Hanford-Corcoran, CA Metropolitan Statistical Area 86 56.2 238

Harrisburg-Carlisle, PA Metropolitan Statistical Area 293 53.3 261

Harrisonburg, VA Metropolitan Statistical Area 37 29.5 374

Hartford-West Hartford-East Hartford, CT Metropolitan Statistical Area 781 64.4 171

Hattiesburg, MS Metropolitan Statistical Area 119 83.3 93

Hickory-Lenoir-Morganton, NC Metropolitan Statistical Area 183 50.1 279

Hilo, HI Micropolitan Statistical Area 66 35.7 363
Federal Trade Commission Page 98 of 102 Released February 2014

1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred 

thousand or more. Ranking is based on the number of identity theft complaints per 100,000 inhabitants for each Metropolitan 

Area. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of February 2013 and the 

population estimates are based on the 2010 U.S. Census table CPH-T-5.

Appendix D2: Identity Theft Consumer Complaints 

by Largest Metropolitan Areas (in alphabetical order)1

January 1 – December 31, 2013

Metropolitan Area Complaints

Complaints Per 

100,000 Population Rank

Hilton Head Island-Bluffton-Beaufort, SC Metropolitan Statistical Area 142 75.9 125

Holland, MI Micropolitan Statistical Area 40 35.9 361

Homosassa Springs, FL Metropolitan Statistical Area 149 105.5 41

Houma-Thibodaux, LA Metropolitan Statistical Area 172 82.6 98

Houston-The Woodlands-Sugar Land, TX Metropolitan Statistical Area 6,198 104.7 43

Huntington-Ashland, WV-KY-OH Metropolitan Statistical Area 161 44.1 318

Huntsville, AL Metropolitan Statistical Area 286 68.5 152

Idaho Falls, ID Metropolitan Statistical Area 57 42.8 330

Indianapolis-Carmel-Anderson, IN Metropolitan Statistical Area 1,422 75.3 126

Iowa City, IA Metropolitan Statistical Area 87 57.0 228

Ithaca, NY Metropolitan Statistical Area 39 38.4 354

Jackson, MI Metropolitan Statistical Area 93 58.0 221

Jackson, MS Metropolitan Statistical Area 609 107.4 39

Jackson, TN Metropolitan Statistical Area 63 48.5 287

Jacksonville, FL Metropolitan Statistical Area 1,692 125.7 17

Jacksonville, NC Metropolitan Statistical Area 110 61.9 198

Jamestown-Dunkirk-Fredonia, NY Micropolitan Statistical Area 58 43.0 328

Janesville-Beloit, WI Metropolitan Statistical Area 77 48.0 293

Jefferson City, MO Metropolitan Statistical Area 73 48.7 286

Johnson City, TN Metropolitan Statistical Area 92 46.3 307

Johnstown, PA Metropolitan Statistical Area 63 43.8 321

Jonesboro, AR Metropolitan Statistical Area 231 190.9 4

Joplin, MO Metropolitan Statistical Area 78 44.4 314

Kahului-Wailuku-Lahaina, HI Metropolitan Statistical Area 66 42.6 331

Kalamazoo-Portage, MI Metropolitan Statistical Area 200 61.2 201

Kankakee, IL Metropolitan Statistical Area 72 63.5 181

Kansas City, MO-KS Metropolitan Statistical Area 1,444 71.9 139

Kennewick-Richland, WA Metropolitan Statistical Area 138 54.5 255

Killeen-Temple, TX Metropolitan Statistical Area 403 99.4 50

Kingsport-Bristol-Bristol, TN-VA Metropolitan Statistical Area 193 62.3 193

Kingston, NY Metropolitan Statistical Area 103 56.4 235

Knoxville, TN Metropolitan Statistical Area 396 47.3 297

La Crosse-Onalaska, WI-MN Metropolitan Statistical Area 55 41.1 339

Lafayette, LA Metropolitan Statistical Area 268 57.4 227

Lafayette-West Lafayette, IN Metropolitan Statistical Area 97 48.1 292

Lake Charles, LA Metropolitan Statistical Area 93 46.6 304

Lake Havasu City-Kingman, AZ Metropolitan Statistical Area 158 78.9 112

Lakeland-Winter Haven, FL Metropolitan Statistical Area 844 140.2 13

Lancaster, PA Metropolitan Statistical Area 242 46.6 305

Lansing-East Lansing, MI Metropolitan Statistical Area 257 55.4 247

Laredo, TX Metropolitan Statistical Area 231 92.3 64

Las Cruces, NM Metropolitan Statistical Area 126 60.2 205

Las Vegas-Henderson-Paradise, NV Metropolitan Statistical Area 1,966 100.8 48

Lawrence, KS Metropolitan Statistical Area 57 51.4 272

Lawton, OK Metropolitan Statistical Area 84 64.5 169

Lebanon, PA Metropolitan Statistical Area 72 53.9 259

Lewiston-Auburn, ME Metropolitan Statistical Area 37 34.4 364

Lexington-Fayette, KY Metropolitan Statistical Area 262 55.5 245

Lima, OH Metropolitan Statistical Area 59 55.5 246
Federal Trade Commission Page 99 of 102 Released February 2014

1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred 

thousand or more. Ranking is based on the number of identity theft complaints per 100,000 inhabitants for each Metropolitan 

Area. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of February 2013 and the 

population estimates are based on the 2010 U.S. Census table CPH-T-5.

Appendix D2: Identity Theft Consumer Complaints 

by Largest Metropolitan Areas (in alphabetical order)1

January 1 – December 31, 2013

Metropolitan Area Complaints

Complaints Per 

100,000 Population Rank

Lincoln, NE Metropolitan Statistical Area 150 49.6 281

Little Rock-North Little Rock-Conway, AR Metropolitan Statistical Area 561 80.2 108

Logan, UT-ID Metropolitan Statistical Area 60 47.8 294

London, KY Micropolitan Statistical Area 64 50.6 277

Longview, TX Metropolitan Statistical Area 120 56.0 241

Longview, WA Metropolitan Statistical Area 53 51.8 270

Los Angeles-Long Beach-Anaheim, CA Metropolitan Statistical Area 15,277 119.1 23

Louisville/Jefferson County, KY-IN Metropolitan Statistical Area 690 55.8 244

Lubbock, TX Metropolitan Statistical Area 164 56.4 237

Lumberton, NC Micropolitan Statistical Area 100 74.5 133

Lynchburg, VA Metropolitan Statistical Area 273 108.1 38

Macon, GA Metropolitan Statistical Area 270 116.2 30

Madera, CA Metropolitan Statistical Area 140 92.8 62

Madison, WI Metropolitan Statistical Area 384 63.4 183

Manchester-Nashua, NH Metropolitan Statistical Area 198 49.4 282

Mansfield, OH Metropolitan Statistical Area 54 43.4 326

McAllen-Edinburg-Mission, TX Metropolitan Statistical Area 663 85.6 81

Medford, OR Metropolitan Statistical Area 135 66.4 159

Memphis, TN-MS-AR Metropolitan Statistical Area 1,662 125.5 18

Merced, CA Metropolitan Statistical Area 226 88.4 72

Meridian, MS Micropolitan Statistical Area 55 51.2 273

Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area 18,941 340.4 1

Michigan City-La Porte, IN Metropolitan Statistical Area 54 48.4 288

Midland, TX Metropolitan Statistical Area 109 76.9 121

Milwaukee-Waukesha-West Allis, WI Metropolitan Statistical Area 1,444 92.8 61

Minneapolis-St. Paul-Bloomington, MN-WI Metropolitan Statistical Area 2,151 64.2 172

Missoula, MT Metropolitan Statistical Area 65 59.5 212

Mobile, AL Metropolitan Statistical Area 366 88.6 71

Modesto, CA Metropolitan Statistical Area 520 101.1 46

Monroe, LA Metropolitan Statistical Area 99 56.1 240

Monroe, MI Metropolitan Statistical Area 122 80.3 107

Montgomery, AL Metropolitan Statistical Area 495 132.2 15

Morgantown, WV Metropolitan Statistical Area 57 43.9 319

Morristown, TN Metropolitan Statistical Area 60 52.7 266

Mount Vernon-Anacortes, WA Metropolitan Statistical Area 57 48.8 285

Muncie, IN Metropolitan Statistical Area 45 38.2 355

Muskegon, MI Metropolitan Statistical Area 133 77.2 119

Myrtle Beach-Conway-North Myrtle Beach, SC-NC Metropolitan Statistical Area 236 62.6 188

Napa, CA Metropolitan Statistical Area 129 94.5 57

Naples-Immokalee-Marco Island, FL Metropolitan Statistical Area 688 214.0 3

Nashville-Davidson--Murfreesboro--Franklin, TN Metropolitan Statistical Area 1,034 61.9 196

New Bern, NC Metropolitan Statistical Area 83 65.5 165

New Haven-Milford, CT Metropolitan Statistical Area 666 77.2 120

New Orleans-Metairie, LA Metropolitan Statistical Area 976 82.0 101

New York-Newark-Jersey City, NY-NJ-PA Metropolitan Statistical Area 19,125 97.7 52

Niles-Benton Harbor, MI Metropolitan Statistical Area 165 105.2 42

North Port-Sarasota-Bradenton, FL Metropolitan Statistical Area 819 116.6 28

Norwich-New London, CT Metropolitan Statistical Area 145 52.9 264

Ocala, FL Metropolitan Statistical Area 414 125.0 20
Federal Trade Commission Page 100 of 102 Released February 2014

1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred 

thousand or more. Ranking is based on the number of identity theft complaints per 100,000 inhabitants for each Metropolitan 

Area. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of February 2013 and the 

population estimates are based on the 2010 U.S. Census table CPH-T-5.

Appendix D2: Identity Theft Consumer Complaints 

by Largest Metropolitan Areas (in alphabetical order)1

January 1 – December 31, 2013

Metropolitan Area Complaints

Complaints Per 

100,000 Population Rank

Odessa, TX Metropolitan Statistical Area 105 76.6 124

Ogden-Clearfield, UT Metropolitan Statistical Area 299 50.1 278

Ogdensburg-Massena, NY Micropolitan Statistical Area 36 32.2 368

Oklahoma City, OK Metropolitan Statistical Area 976 77.9 114

Olympia-Tumwater, WA Metropolitan Statistical Area 161 63.8 176

Omaha-Council Bluffs, NE-IA Metropolitan Statistical Area 511 59.1 216

Orlando-Kissimmee-Sanford, FL Metropolitan Statistical Area 3,193 149.6 11

Oshkosh-Neenah, WI Metropolitan Statistical Area 56 33.5 365

Ottawa-Peru, IL Micropolitan Statistical Area 56 36.2 359

Owensboro, KY Metropolitan Statistical Area 46 40.1 345

Oxnard-Thousand Oaks-Ventura, CA Metropolitan Statistical Area 682 82.8 96

Palm Bay-Melbourne-Titusville, FL Metropolitan Statistical Area 605 111.3 36

Panama City, FL Metropolitan Statistical Area 127 68.8 151

Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area 381 84.9 89

Peoria, IL Metropolitan Statistical Area 209 55.1 248

Philadelphia-Camden-Wilmington, PA-NJ-DE-MD Metropolitan Statistical Area 5,695 95.5 55

Phoenix-Mesa-Scottsdale, AZ Metropolitan Statistical Area 4,238 101.1 47

Pine Bluff, AR Metropolitan Statistical Area 58 57.9 224

Pittsburgh, PA Metropolitan Statistical Area 1,367 58.0 223

Pittsfield, MA Metropolitan Statistical Area 82 62.5 189

Port St. Lucie, FL Metropolitan Statistical Area 695 163.9 8

Portland-South Portland, ME Metropolitan Statistical Area 220 42.8 329

Portland-Vancouver-Hillsboro, OR-WA Metropolitan Statistical Area 1,515 68.1 155

Pottsville, PA Micropolitan Statistical Area 69 46.5 306

Prescott, AZ Metropolitan Statistical Area 172 81.5 103

Providence-Warwick, RI-MA Metropolitan Statistical Area 925 57.8 225

Provo-Orem, UT Metropolitan Statistical Area 236 44.8 312

Pueblo, CO Metropolitan Statistical Area 150 94.3 58

Punta Gorda, FL Metropolitan Statistical Area 184 115.0 33

Racine, WI Metropolitan Statistical Area 140 71.6 140

Raleigh, NC Metropolitan Statistical Area 773 68.4 154

Rapid City, SD Metropolitan Statistical Area 54 40.1 344

Reading, PA Metropolitan Statistical Area 308 74.9 130

Redding, CA Metropolitan Statistical Area 154 86.9 78

Reno, NV Metropolitan Statistical Area 409 96.1 54

Richmond, VA Metropolitan Statistical Area 883 73.1 137

Riverside-San Bernardino-Ontario, CA Metropolitan Statistical Area 4,865 115.2 31

Roanoke, VA Metropolitan Statistical Area 167 54.1 256

Rochester, MN Metropolitan Statistical Area 97 46.9 299

Rochester, NY Metropolitan Statistical Area 677 62.7 187

Rockford, IL Metropolitan Statistical Area 250 71.5 141

Rocky Mount, NC Metropolitan Statistical Area 141 92.5 63

Roseburg, OR Micropolitan Statistical Area 48 44.6 313

Sacramento--Roseville--Arden-Arcade, CA Metropolitan Statistical Area 2,176 101.3 45

Saginaw, MI Metropolitan Statistical Area 129 64.4 170

Salem, OH Micropolitan Statistical Area 47 43.6 325

Salem, OR Metropolitan Statistical Area 201 51.4 271

Salinas, CA Metropolitan Statistical Area 290 69.9 147

Salisbury, MD-DE Metropolitan Statistical Area 221 59.1 215
Federal Trade Commission Page 101 of 102 Released February 2014

1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred 

thousand or more. Ranking is based on the number of identity theft complaints per 100,000 inhabitants for each Metropolitan 

Area. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of February 2013 and the 

population estimates are based on the 2010 U.S. Census table CPH-T-5.

Appendix D2: Identity Theft Consumer Complaints 

by Largest Metropolitan Areas (in alphabetical order)1

January 1 – December 31, 2013

Metropolitan Area Complaints

Complaints Per 

100,000 Population Rank

Salt Lake City, UT Metropolitan Statistical Area 608 55.9 242

San Angelo, TX Metropolitan Statistical Area 45 40.2 343

San Antonio-New Braunfels, TX Metropolitan Statistical Area 1,783 83.2 94

San Diego-Carlsbad, CA Metropolitan Statistical Area 2,890 93.4 60

San Francisco-Oakland-Hayward, CA Metropolitan Statistical Area 5,064 116.8 27

San Jose-Sunnyvale-Santa Clara, CA Metropolitan Statistical Area 1,770 96.4 53

San Luis Obispo-Paso Robles-Arroyo Grande, CA Metropolitan Statistical Area 202 74.9 129

Santa Cruz-Watsonville, CA Metropolitan Statistical Area 235 89.6 68

Santa Fe, NM Metropolitan Statistical Area 117 81.2 104

Santa Maria-Santa Barbara, CA Metropolitan Statistical Area 374 88.2 73

Santa Rosa, CA Metropolitan Statistical Area 343 70.9 143

Savannah, GA Metropolitan Statistical Area 400 115.1 32

Scranton--Wilkes-Barre--Hazleton, PA Metropolitan Statistical Area 403 71.5 142

Seattle-Tacoma-Bellevue, WA Metropolitan Statistical Area 2,696 78.4 113

Sebastian-Vero Beach, FL Metropolitan Statistical Area 169 122.4 22

Sheboygan, WI Metropolitan Statistical Area 54 46.8 301

Sherman-Denison, TX Metropolitan Statistical Area 75 62.0 195

Show Low, AZ Micropolitan Statistical Area 75 69.8 149

Shreveport-Bossier City, LA Metropolitan Statistical Area 307 69.8 148

Sierra Vista-Douglas, AZ Metropolitan Statistical Area 112 85.3 84

Sioux City, IA-NE-SD Metropolitan Statistical Area 74 43.9 320

Sioux Falls, SD Metropolitan Statistical Area 93 40.7 340

South Bend-Mishawaka, IN-MI Metropolitan Statistical Area 195 61.1 202

Spartanburg, SC Metropolitan Statistical Area 219 69.9 146

Spokane-Spokane Valley, WA Metropolitan Statistical Area 405 76.7 123

Springfield, IL Metropolitan Statistical Area 119 56.6 232

Springfield, MA Metropolitan Statistical Area 409 65.8 163

Springfield, MO Metropolitan Statistical Area 248 56.8 231

Springfield, OH Metropolitan Statistical Area 62 44.8 311

St. Cloud, MN Metropolitan Statistical Area 60 31.7 370

St. George, UT Metropolitan Statistical Area 54 39.1 346

St. Joseph, MO-KS Metropolitan Statistical Area 65 51.0 274

St. Louis, MO-IL Metropolitan Statistical Area 2,289 82.1 100

State College, PA Metropolitan Statistical Area 45 29.2 375

Staunton-Waynesboro, VA Metropolitan Statistical Area 39 32.9 366

Stockton-Lodi, CA Metropolitan Statistical Area 912 133.1 14

Sumter, SC Metropolitan Statistical Area 65 60.5 204

Syracuse, NY Metropolitan Statistical Area 320 48.3 289

Tallahassee, FL Metropolitan Statistical Area 659 179.4 5

Tampa-St. Petersburg-Clearwater, FL Metropolitan Statistical Area 4,328 155.5 10

Terre Haute, IN Metropolitan Statistical Area 67 38.9 351

Texarkana, TX-AR Metropolitan Statistical Area 76 50.9 275

Toledo, OH Metropolitan Statistical Area 389 63.8 179

Topeka, KS Metropolitan Statistical Area 165 70.6 144

Torrington, CT Micropolitan Statistical Area 89 46.9 300

Traverse City, MI Micropolitan Statistical Area 59 41.2 338

Trenton, NJ Metropolitan Statistical Area 303 82.7 97

Tucson, AZ Metropolitan Statistical Area 862 87.9 75

Tullahoma-Manchester, TN Micropolitan Statistical Area 39 38.9 348
Federal Trade Commission Page 102 of 102 Released February 2014

Appendix D2: Identity Theft Consumer Complaints 

by Largest Metropolitan Areas (in alphabetical order)1

January 1 – December 31, 2013

1This chart illustrates Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas) with a population of one hundred 

thousand or more. Ranking is based on the number of identity theft complaints per 100,000 inhabitants for each Metropolitan 

Area. Metropolitan Areas presented here are those defined by the Office of Management and Budget as of February 2013 and the 

population estimates are based on the 2010 U.S. Census table CPH-T-5.

Metropolitan Area Complaints

Complaints Per 

100,000 Population Rank

Tulsa, OK Metropolitan Statistical Area 570 60.8 203

Tupelo, MS Micropolitan Statistical Area 62 45.5 310

Tuscaloosa, AL Metropolitan Statistical Area 150 65.2 167

Tyler, TX Metropolitan Statistical Area 169 80.6 105

Urban Honolulu, HI Metropolitan Statistical Area 370 38.8 352

Utica-Rome, NY Metropolitan Statistical Area 116 38.7 353

Valdosta, GA Metropolitan Statistical Area 175 125.4 19

Vallejo-Fairfield, CA Metropolitan Statistical Area 530 128.2 16

Vineland-Bridgeton, NJ Metropolitan Statistical Area 122 77.8 116

Virginia Beach-Norfolk-Newport News, VA-NC Metropolitan Statistical Area 1,348 80.4 106

Visalia-Porterville, CA Metropolitan Statistical Area 276 62.4 191

Waco, TX Metropolitan Statistical Area 144 57.0 230

Warner Robins, GA Metropolitan Statistical Area 149 83.0 95

Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Statistical Area 5,991 106.3 40

Waterloo-Cedar Falls, IA Metropolitan Statistical Area 55 32.8 367

Watertown-Fort Drum, NY Metropolitan Statistical Area 47 40.4 342

Wausau, WI Metropolitan Statistical Area 86 64.1 173

Weirton-Steubenville, WV-OH Metropolitan Statistical Area 68 54.6 254

Wenatchee, WA Metropolitan Statistical Area 46 41.5 336

Wheeling, WV-OH Metropolitan Statistical Area 62 41.9 334

Whitewater-Elkhorn, WI Micropolitan Statistical Area 48 47.0 298

Wichita Falls, TX Metropolitan Statistical Area 77 50.9 276

Wichita, KS Metropolitan Statistical Area 468 74.2 135

Williamsport, PA Metropolitan Statistical Area 62 53.4 260

Wilmington, NC Metropolitan Statistical Area 169 66.3 162

Winchester, VA-WV Metropolitan Statistical Area 67 52.2 267

Winston-Salem, NC Metropolitan Statistical Area 399 62.3 194

Wooster, OH Micropolitan Statistical Area 68 59.4 213

Worcester, MA-CT Metropolitan Statistical Area 519 56.6 233

Yakima, WA Metropolitan Statistical Area 183 75.2 127

York-Hanover, PA Metropolitan Statistical Area 261 60.0 207

Youngstown-Warren-Boardman, OH-PA Metropolitan Statistical Area 361 63.8 177

Yuba City, CA Metropolitan Statistical Area 116 69.5 150

Yuma, AZ Metropolitan Statistical Area 130 66.4 160
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