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UNITED STATES OF AMERICA 

FEDERAL TRADE COMMISSION 

OFFICE OF ADMINISTRATIVE LAW JUDGES 

In the matter of: 

Intuit Inc., Docket No. 9408 a corporation, 

Respondent. 

COMPLAINT COUNSEL’S REPLY IN SUPPORT OF MOTION TO COMPEL 

PRODUCTION OF DOCUMENTS 

Pursuant to the December 22, 2022 Order Directing Further Response, Complaint 

Counsel submits this Reply in support of its December 9, 2022 Motion to Compel (the 

“Motion”). 

I. The Motion is Timely 

Intuit focuses its Opposition not on the merits of Complaint Counsel’s (the “CC”) 

argument that Intuit withheld highly relevant documents that it never searched or 

produced, but instead asks this Court to deny CC’s motion as untimely. See generally 

Opp. at 1-7. Where CC pursued the documents, negotiated until the parties reached an 

impasse, and filed this motion in a timely manner, this Court can and should order 

Intuit to produce the responsive, probative data. 

First, Intuit misreads the April 27, 2022 Scheduling Order (the “Order”), which 

places the burden equally on “the parties” to “meet and confer to attempt to resolve any 

disputes” within five days of discovery objections being served. See Order at par. 7 

(emphasis added). Intuit provides no support for the notion that the parties meeting 

and conferring one day after the specified time-period is determinative of the timeliness 

of a motion later brought under Rule 3.38. Intuit’s own conduct, in fact, belies its 

position, as it continued to negotiate over the production of CRM data for almost two 

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months, breathing new life into the dispute1 even if Intuit’s strained reading of the 

Order were credited. 

Intuit’s next argument is no less contrived. While the Order provides that a 

motion to compel shall be filed within 30 days of the service of objections (here, by 

November 2), this deadline is superseded where the parties are “engaging in 

negotiations over a discovery dispute.” Order at par. 8. By Intuit’s own admission, the 

parties communicated about the CRM data on October 12, 26 and 28, November 23, and 

December 1, and Intuit produced an incomplete CRM schema, requested by CC in the 

context of negotiating the production of CRM data, on November 1. Opp. at 3 to 4. CC 

further submits that relevant emails were exchanged on October 14, November 22 and 

November 28, including November emails sent by Intuit seeking to schedule the 

deposition of CC’s data analyst – a witness identified by CC to testify primarily 

regarding the CRM data. GX 476 at ¶¶ 17-20. 

CC, in continuing to press Intuit to produce CRM data until it learned, 

categorically, that Intuit would not produce the data, sought to resolve this dispute with 

counsel without bringing the Court into the fray. As shown, the parties did not truly 

reach an impasse until December 5.2 The Motion, filed four days later, is therefore 

timely and should be granted. 

II. The CRM Data is Neither Cumulative nor Duplicative 

While the bulk of Intuit’s Opposition focuses on the issue of timeliness and not 

the underlying merits of the Motion, in the two paragraphs in which Intuit discusses the 

1 Had Intuit timely raised that the meet and confer occurred on day 6, CC could have 

sought relief from the Court to extend the specified time period. Inuit’s belated 

objection, however, is waived. 

2 Assuming, arguendo, that the Court finds CC’s Motion to be untimely, it may still 

grant the motion if it finds excusable neglect. See In re Jerk, LLC, 2015 FTC LEXIS 51, *4 

(F.T.C. March 11, 2015). Here, CC in good faith believed that negotiations over the CRM 

were ongoing. 

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CRM data, it misstates the facts by claiming the requested data is cumulative or 

duplicative of the consumer review data that Intuit produced. This is not the case. The 

two data sets 

The thrust of the Motion is that Intuit, despite CC’s efforts to secure the 

responsive documents through negotiations, is improperly withholding CRM data, 

including consumer complaints about TurboTax’s free product. Intuit does not deny 

that the database exists or claim to have searched the database and concluded that the 

data is non-responsive. Instead, Intuit argues, in part, that “such complaint-specific data 

is likely to be of minimal benefit to CC because it would be cumulative and duplicative 

of the extensive customer-review data already produced in response to RFP No. 19.” 

Opp. at 8; see Opp. at Ex. A, Dec. 19, 2022 Decl. of D. Woodman, ¶ 18. This statement by 

Intuit, which is not supported by any citation to the relevant documents, is false. 

As set forth in the Motion and attachments thereto, Intuit 

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Because of these fundamental differences between the data sets, the requested 

CRM data is neither cumulative nor duplicative of the consumer review data provided 

to CC. Respondent’s only evidence of the supposed cumulative or duplicative nature of 

the data sets is a self-serving and vague statement of Respondent’s counsel declaring 

that the data is “largely duplicative.” Opp. at Ex. A, ¶ 18. This circular logic cannot 

overcome the evidence provided herein that the CRM data is neither duplicative nor 

cumulative of the consumer review data—the latter of which is, by its nature, 

. 

This Court should also be dubious of Intuit’s argument that the data is 

burdensome to search and produce. See Opp. at 7-8. Despite this claim, Intuit testified 

in a 3.33(c) deposition that,

 Mot. at 3. The testimony on this 

issue, then, demonstrates that 

. See generally GX-145, GX 

149. Likewise, even if a subset of responsive contacts in the CRM data were escalated to 

an attorney, it is highly dubious, without more, that Intuit is incapable of segregating 

those consumer contacts for a narrower privilege review. 

III. CONCLUSION 

For these reasons, and as set forth more fully in the Motion, the Motion to 

Compel Production of Documents should be granted. 

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Respectfully submitted, 

Dated: December 28, 2022 /s/ Sara Tonnesen 

Roberto Anguizola, IL Bar No. 6270874 

Rebecca Plett, VA Bar No. 90988 

James Evans, VA Bar No. 83866 

Sara Tonnesen, MD Bar No. 1312190241 

Federal Trade Commission 

600 Pennsylvania Ave., NW, CC-6316 

Washington, DC 20580 

(202) 326-3284 / ranguizola@ftc.gov 

(202) 326-3664 / rplett@ftc.gov 

(202) 326-2026 / james.evans@ftc.gov 

(202) 326-2879 / stonnesen@ftc.gov 

Counsel Supporting the Complaint

Federal Trade Commission 

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CERTIFICATE OF SERVICE 

I hereby certify that on December 28, 2022, I electronically filed the foregoing 

Reply in Support of Complaint Counsel’s Motion to Compel Production of Documents 

using the FTC’s E-Filing system, which will send notification of such filing to: 

April Tabor

Office of the Secretary

Federal Trade Commission 

600 Pennsylvania Avenue, NW

Suite CC-5610 

Washington, DC 20580 

ElectronicFilings@ftc.gov 

Secretary of the Commission

Clerk of the Court 

Hon. D. Michael Chappell

Chief Administrative Law Judge

Federal Trade Commission 

600 Pennsylvania Avenue, NW

Suite H-110 

Washington, DC 20580 

Administrative Law Judge 

I further certify that I also caused these documents to be served via email on: 

David Z. Gringer

Phoebe Silos 

Charles Bridge

Eleanor Davis 

Wilmer Cutler Pickering Hale & Dorr LLP

7 World Trade Center 

250 Greenwich Street 

New York, NY 10007 

David.Gringer@wilmerhale.com

Phoebe.Silos@wilmerhale.com 

Charles.Bridge@wilmerhale.com

Eleanor.Davis@wilmerhale.com 

(212) 230-8800 

Shelby Martin

Wilmer Cutler Pickering Hale & Dorr LLP

1225 Seventeenth Street, Suite 2600 

Denver, CO 80202 

Shelby.Martin@wilmerhale.com

(720) 274-3135 

Katherine Mackey

Wilmer Cutler Pickering Hale & Dorr LLP

60 State Street 

Boston, MA 02109 

Katherine.Mackey@wilmerhale.com

(617) 526-6000 

Jonathan E. Paikin 

Jennifer Milici 

Derek A. Woodman 

Vinecia Perkins 

Andres Salinas 

Spencer Todd

Jocelyn Berteaud

Benjamin Chapin

Margaret (Molly) Dillaway

Reade Jacob 

Wilmer Cutler Pickering Hale & Dorr LLP

1875 Pennsylvania Avenue NW 

Washington, DC 20006 

Jonathan.Paikin@wilmerhale.com 

Jennifer.Milici@wilmerhale.com 

Derek.Woodman@wilmerhale.com 

Vinecia.Perkins@wilmerhale.com 

Andres.Salinas@wilmerhale.com 

Spencer.Todd@wilmerhale.com

Joss.Berteaud@wilmerhale.com 

Benjamin.Chapin@wilmerhale.com

Molly.Dillaway@wilmerhale.com

Reade.Jacob@wilmerhale.com 

(202) 663-6000 

Attorneys for Respondent, Intuit Inc. 

/s/ Sara Tonnesen 

Sara Tonnesen 

6 
FEDERAL TRADE COMMISSION 

IN THE MATTER OF: ) 

Intuit Inc., ) Docket No. 9408

 a corporation, ) 

Respondent. ) 

_____________________________) 

Tuesday, November 15, 2022 

Via Zoom Videoconference 

The above-entitled matter came on for oral 

examination, pursuant to notice, at 12:04 p.m. 

Eastern Time, for the testimony of: 

Individual Capacity 

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 - Individual 

Intuit, Inc. 11/15/2022 

1 A P P E A R A N C E S: 

2 For the Federal Trade Commission: 

3 SARA TONNESEN, ESQ.

ROBERTO ANGUIZOLA, ESQ.

4 REBECCA PLETT, ESQ.

JAMES EVANS, ESQ.

5 Federal Trade Commission

 600 Pennsylvania Avenue, NW, CC-6316

6 Washington, DC 20580

202.326.2879 

7 stonnesen@ftc.gov

ranguizola@ftc.gov

8 rplett@ftc.gov

jevans1@ftc.gov

9 

For Intuit and the Witness: 

10

 DEREK WOODMAN, ESQ.

11 JOSS BERTEAUD, ESQ.

ANDRES C. SALINAS, ESQ.

12 Wilmer Cutler Pickering Hale and Dorr, LLP

1875 Pennsylvania Avenue, NW

13 Washington, DC 20006

202.663.6980 

14 derek.woodman@wilmerhale.com

202.663.6213 

15 joss.berteaud@wilmerhale.com

202.663.6289 

16 andres.salinas@wilmerhale.com 

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 - Individual 

Intuit, Inc. 11/15/2022 

1 STATE OF TENNESSEE ) 

2 COUNTY OF DAVIDSON ) SS: 

3 I, Gary Schneider, TLCR No. 676, in and 

4 for the State of Tennessee, do hereby certify: 

5 That, prior to being examined, the 

6 witness named in the foregoing deposition was by 

7 me duly sworn to testify the truth, the whole 

8 truth and nothing but the truth; 

9 That said deposition was taken down by 

10 me stenographically at the time and place therein 

11 named, and thereafter transcribed via 

12 computer-aided transcription under my direction, 

13 and the same is a true, correct and complete 

14 transcript of said proceedings; 

15 Before completion of the deposition, 

16 review of the transcript was requested. If 

17 requested, any changes made by the deponent (and 

18 provided to the reporter) during the period 

19 allowed are appended hereto. 

20 I further certify that I am not 

21 interested in the outcome of the action. 

22 

23 

24 s/Gary Schneider

GARY SCHNEIDER, TLCR No. 676

25 Certified Shorthand Reporter 

Witness my hand this November 28, 2022. 

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____________________________ 

159 

- Individual 

Intuit, Inc. 11/15/2022 

1 E R R A T A 

2 

3 I, , having read the

foregoing deposition, Pages 4 through 157, taken

4 November 15, 2022, do hereby certify said

testimony is a true and accurate transcript, with

5 the following changes, if any: 

6 PAGE LINE SHOULD HAVE BEEN REASON 

7 _____ _____ _________________ __________ 

8 _____ _____ _________________ __________ 

9 _____ _____ _________________ __________ 

10 _____ _____ _________________ __________ 

11 _____ _____ _________________ __________ 

12 _____ _____ _________________ __________ 

13 _____ _____ _________________ __________ 

14 _____ _____ _________________ __________ 

15 _____ _____ _________________ __________ 

16 _____ _____ _________________ __________ 

17 _____ _____ _________________ __________ 

18 ______________________________ 

19 

20 

21 

22 Notary Public

My commission expires: _____________ 

23 

24 

25 

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FEDERAL TRADE COMMISSION 

In the Matter of: )

 INTUIT, INC., ) Matter No. 

a corporation. ) D09408 

) 

---------------------------------) 

Wednesday, November 30, 2022 

Via Zoom 

The above-entitled matter came on for 

investigational hearing, pursuant to notice, at 

12:00 p.m., Eastern Standard Time. 

Reported by: Sally Jo Quade, RPR 

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2 

Intuit, Inc. 11/30/2022 

1 APPEARANCES: 

2 

3 ON BEHALF OF THE FEDERAL TRADE COMMISSION: 

4 SARA TONNESEN, ESQ. 

JAMES EVANS, ESQ. 

6 ROBERTO ANGUIZOLA, ESQ. 

7 REBECCA PLETT, ESQ. 

8 Federal Trade Commission 

9 600 Pennsylvania Avenue, N.W. 

Washington, DC 20580 

11 (202) 326-2026 

12 stonnesen@ftc.gov 

13 

14 ON BEHALF OF INTUIT AND THE WITNESS: 

DEREK WOODMAN, ESQ. 

16 MOLLY DILLAWAY, ESQ. 

17 Wilmer Cutler Pickering Hale and Dorr LLP 

18 1875 Pennsylvania Avenue, N.W. 

19 Washington, DC 20006 

(202) 663-6980 

21 derek.woodman@wilmerhale.com 

22 

23 

24 

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Intuit, Inc. 11/30/2022 

1 DISTRICT OF COLUMBIA, to wit: 

2

 I, Sally Jo Quade, RPR, the officer before whom

3 the foregoing deposition was taken, do hereby certify

that the within-named witness personally appeared before

4 me at the time and place herein set out, and after

having been duly sworn by me, according to law, was

5 examined by counsel. 

6 I further certify that the examination was

recorded stenographically by me and this transcript is a

7 true record of the proceedings. 

8 I further certify that I am not of counsel to any

of the parties, nor an employee of counsel, nor related

9 to any of the parties, nor in any way interested in the

outcome of this action. 

10

 As witness my hand and notarial seal this 14th

11 day of December, 2022. 

12 

13 

14 

15 Sally Jo Quade, RPR

Notary Public

16 

17 

18 MY COMMISSION EXPIRES: 

19 7/14/2023 

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Intuit, Inc. 11/30/2022 

1 CERTIFICATE OF DEPONENT 

2 

3

 I hereby certify that I have read and examined

4 the foregoing transcript, and the same is a true and

accurate record of the testimony given by me. 

6

 Any additions or corrections that I feel are

7 necessary, I will attach on a separate sheet of paper to

the original transcript.

8 

9

 I hereby certify, under penalty of perjury, that

I have affixed my signature hereto

on the date so indicated. 

11 

12 

13 DATED: 

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Intuit, Inc. 11/30/2022 

1 WITNESS: 

2 DATE: NOVEMBER 30, 2022 

3 CASE: In Re: INTUIT, INC. 

4 Please note any errors and the corrections thereof on

this errata sheet. The rules require a reason for any

change or correction. It may be general, such as "To

correct stenographic error," or "To clarify the record,"

6 or "To conform with the facts." 

7 PAGE LINE CORRECTION REASON FOR CHANGE 

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