May 20, 2020 

VIA CERTIFIED MAIL - RETURN RECEIPT REQUESTED

To: Franklin Fawzi 

CEO

Intelepeer Cloud Communications LLC 

155 Bovet Rd. 

Suite 405 

San Mateo, CA 94402 

Re: Official Correspondence from the Federal Communications Commission and 

Federal Trade Commission 

Dear Mr. Fawzi, 

We have determined that Intelepeer Cloud Communications LLC (Intelepeer) is 

apparently originating Novel Coronavirus Disease (COVID-19) scam robocall traffic on behalf 

of one or more of its clients. We request that you cease transmitting such traffic 

immediately.

On March 13, 2020, the President declared a national emergency concerning the COVID19 outbreak.1

 Fraudsters and unscrupulous actors have taken advantage of this national health 

crisis to send scam robocalls to consumers across the United States. These unwanted robocalls 

include prerecorded solicitations for debt relief or payment reduction services in connection with 

the COVID-19 pandemic. This activity has the potential to inflict severe harm on consumers. 

Our agencies will aggressively pursue legal action against unlawful robocallers and, where 

appropriate, pursue legal action against voice providers routing or transmitting such traffic on 

their networks.2

Investigations conducted by our agencies, in conjunction with the USTelecom Industry 

Traceback Group, revealed that Intelepeer identifies itself as the originating provider for 

apparently illegal COVID-19 robocalls originating from one or more of its clients, which your 

 

1 Proclamation on Declaring a National Emergency Concerning the Novel Coronavirus Disease (COVID-19) 

Outbreak, The White House (Mar. 13, 2020), https://www.whitehouse.gov/presidential-actions/proclamationdeclaring-national-emergency-concerning-novel-coronavirus-disease-covid-19-outbreak/. 

2 The Federal Trade Commission recently obtained a temporary restraining order and a preliminary injunction 

against a VoIP provider, Globex Telecom, for assisting and facilitating illegal robocalls. https://www.ftc.gov/newsevents/press-releases/2019/12/court-halts-operations-voip-service-provider-after-ftc-ohio. 
company refused to identify. We note that your company’s refusal to disclose to the Industry 

Traceback Group the names of the person(s) responsible for the unlawful calls makes it difficult 

for U.S. network providers to protect themselves against illegal robocall traffic from those 

sources. This is particularly problematic in the case of malicious robocalls capitalizing on public 

anxiety about the ongoing global health crisis. We will take all necessary and appropriate action 

to prevent these robocalls from entering U.S. networks. 

If after 48 hours of issuance of this letter Intelepeer continues to route or transmit 

harmful robocall traffic from the entity/entities involved in these campaigns, the FCC will 

authorize other U.S. voice providers to block all calls from Intelepeer and take any other 

steps as needed to prevent further transmission of unlawful calls from Intelepeer, and we 

will evaluate whether further action is appropriate in connection with your activity.

Please direct any inquiries regarding this letter to Kristi Thompson of the FCC at 

Kristi.thompson@fcc.gov or 202-418-1318; or to James Evans of the FTC at 

james.evans@ftc.gov or 202-326-2026.

Sincerely,

Rosemary C. Harold

Chief, Enforcement Bureau

Federal Communications Commission

Lois C. Greisman

Associate Director, Division of Marketing 

Practices

Federal Trade Commission