2020

February 2021
CONSUMER SENTINEL NETWORK DATA BOOK 2020

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FEDERAL TRADE COMMISSION · ftc.gov/data 1

Table of Contents

Report Subject

About the Sentinel Data Book

 Introduction ...................................................................................................................................................

 Inside the Numbers .......................................................................................................................................

 Executive Summary .......................................................................................................................................

 Visual Snapshot .............................................................................................................................................

National Statistics

 Number of Fraud, Identity Theft and Other Reports by Year ......................................................................

 Report Categories .........................................................................................................................................

 Report Types ..................................................................................................................................................

 Number of Reports by Type ..........................................................................................................................

 Fraud Reports by Amount Lost ...................................................................................................................

 Fraud Reports by Payment Method ............................................................................................................

 Fraud Reports by Contact Method ..............................................................................................................

 Reported Frauds and Losses by Age ..........................................................................................................

Identity Theft

 Identity Theft Reports by Type ....................................................................................................................

 Top Three Identity Theft Reports by Year ..................................................................................................

 Identity Theft Reports and Types by Age ....................................................................................................

Military Consumers

 Report Types by Status, Branch, and Rank ...............................................................................................

 Top Reports by Category .............................................................................................................................

 Identity Theft Reports by Type ....................................................................................................................

State and Local Statistics

 State Rankings: Fraud and Other Reports ................................................................................................

 State Rankings: Identity Theft Reports ......................................................................................................

 Individual State Pages

 Fifty States, District of Columbia (DC) and Puerto Rico .................................................................

 Top 50 Metropolitan Areas: Fraud and Other Reports .............................................................................

 Top 50 Metropolitan Areas: Identity Theft Reports ...................................................................................

Appendices

 A1: The Consumer Sentinel Network..........................................................................................................

 A2: Major Data Contributors .......................................................................................................................

 A3: Data Contributors ............................................................................................................................

 A4: Better Business Bureau Data Contributors .........................................................................................

 B1: Descriptions of Report Categories .................................................................................................

 B2: Report Categories over Three Years ....................................................................................................

 B3: Detailed Report Categories over Three Years ..............................................................................

 C: Fraud Reports and Amount Lost by State .............................................................................................

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CONSUMERSENTINELNETWORK DATABOOK2020

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FEDERALTRADECOMMISSION·ftc.gov/data 2

Introduction

TheFTCtakesinreportsfromconsumersaboutproblemstheyexperienceinthemarketplace.On

October22,2020,theFTClaunchedReportFraud.ftc.gov,anewsiteforpeopletoreportfraudand

otherillegalbusinesspractices.Asalways,reportsfromconsumersarestoredintheConsumerSentinel

Network(Sentinel),asecureonlinedatabaseavailableonlytolawenforcement.WhiletheFTCdoesnot

interveneinindividualconsumerdisputes,itslawenforcementpartners–whethertheyaredownthe

street,acrossthenation,oraroundtheworld–canuseinformationinthedatabasetospottrends,

identifyquestionablebusinesspracticesandtargets,andenforcethelaw.

Since1997,Sentinelhascollectedtensofmillionsofconsumerreportsaboutfraud,identitytheft,and

otherconsumerprotectiontopics.During2020,Sentinelreceivedover4.7millionconsumerreports,

whichtheFTChassortedinto29topcategories.The2020ConsumerSentinelNetworkDataBook

(SentinelDataBook)hasaggregatedinformationaboutwhatconsumerstolduslastyearonthefull

rangeoffraud,identitytheftandotherconsumerprotectiontopics.TheConsumerSentineldataisalso

availableonlineinaninteractiveformatatftc.gov/exploredata,withupdatesprovidedquarterly.The

SentinelDataBookisbasedonunverifiedreportsfiledbyconsumers.Thedataisnotbasedona

consumersurvey.Sentinelhasafive-yeardataretentionpolicy,withreportsolderthanfiveyears

purgedbiannually.

InadditiontotakingconsumerreportsdirectlyfrompeoplewhocalltheFTC’scallcenterorreport

online,Sentinelalsoincludesreportsfiledwithotherfederal,state,local,andinternationallaw

enforcementagencies,aswellasotherorganizations,liketheBetterBusinessBureauandPublishers

ClearingHouse.

In2020,theFTCwaspleasedtowelcomethedatacontributionsoftheFBI’sInternetCrimeComplaint

Center,theFloridaDepartmentofAgricultureandConsumerServices,andtheConnecticutDepartment

ofConsumerProtection.Twenty-fivestatesnowcontributetotheConsumerSentinelNetwork.Afull

listingofdatacontributorsisavailableinAppendicesA3andA4.Non-governmentorganizationsthat

contributereportsdonothaveaccesstoSentinelreports,asaccessislimitedtolawenforcement

agencies.

FormoreinformationabouttheConsumerSentinelNetwork,visitwww.FTC.gov/Sentinel.Law

enforcementpersonnelmayjoinSentinelatRegister.ConsumerSentinel.gov.
CONSUMERSENTINELNETWORK DATABOOK2020

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FEDERALTRADECOMMISSION·ftc.gov/data 3

InsidetheNumbers

Sentinelsortsconsumerreportsinto29topcategories.AppendicesB1–B3describethecategories,

providingdetails,andthreeyearfigures.ThelaunchofReportFraud.ftc.govthisyearmodernizedonline

complaintcollection.Forexample,thesitecapturesmorespecificinformationaboutthetopicof

unwantedtextmessagesandsimplifiescategorization.AnewcategorywascreatedforPrivacy,Data

Security,andCyberThreats,andthecategoryInternetAuctionswasretired.Somesubcategorieswere

renamed,retired,orconsolidated,andAppendixB3identifiesthesechanges.

TheConsumerSentinelNetworkDataBookexcludestheNationalDoNotCallRegistry.Aseparate

reportaboutthesecomplaintstatisticsisavailableat:www.ftc.gov/exploredata.Unspecifiedreports

relatingtounwantedcontacts,suchasunsolicitedemailsandtextmessages,arecataloguedin

AppendixB3.

Consumerscanreportasmuchoraslittledetailastheywishwhentheyfileareport.FortheSentinel

DataBookgraphics,percentagesarebasedonthetotalnumberofSentinelfraud,identitytheft,and

otherreporttypesin2020inwhichconsumersprovidedtheinformationdisplayedoneachchart.

ReportstoSentinelsometimesindicatemoneywaslost,andsometimesindicatenomoneywaslost.

Often,peoplemakethesereportsaftertheyexperiencesomethingproblematicinthemarketplace,

avoidlosinganymoney,andwishtoalertothers.Exceptwhereotherwisestated,numbersarebasedon

reportsbothfrompeoplewhoindicatedalossandpeoplewhodidnot.

Calculationsofdollaramountslostarebasedonreportsinwhichconsumersindicatedtheylost

between$1and$999,999.

StatesandMetropolitanAreasarerankedbasedonthenumberofreportsper100,000population.

Staterankingsarebasedon2019U.S.Censuspopulationestimates(AnnualEstimatesoftheResident

Population:April1,2010toJuly1,2019).MetropolitanArearankingsarebasedon2019U.S.Census

populationestimates(AnnualEstimatesoftheResidentPopulation:April1,2010toJuly1,2019).

ThisSentinelDataBookidentifiesMetropolitanAreas(MetropolitanandMicropolitanStatisticalAreas)

withapopulationof100,000ormoreexceptwhereotherwisenoted.Metropolitanareasaredefinedby

OfficeofManagementandBudgetBulletinNo.18-04,“RevisedDelineationsofMetropolitanStatistical

Areas,MicropolitanStatisticalAreas,andCombinedStatisticalAreas,andGuidanceonUsesofthe

DelineationsofTheseAreas”(September14,2018).

Numberschangeovertime.TheSentinelDataBooksortsconsumerreportsbyyear,basedonthedate

oftheconsumer’sreport.SomedatacontributorstransfertheircomplaintstoSentinelaftertheendof

thecalendaryear,andnewdataprovidersoftencontributereportsfromprioryears.Asaresult,the

totalnumberofreportsfor2020willlikelychangeduringthenextfewmonths,andtotalsfromprevious

yearsmaydifferfrompriorConsumerSentinelNetworkDataBooks.Themostuptodateinformation

canbefoundonlineatftc.gov/exploredata.
CONSUMERSENTINELNETWORK DATABOOK2020

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FEDERALTRADECOMMISSION·ftc.gov/data 4

ExecutiveSummary

Overview

In2020,theConsumerSentinelNetworktookinover4.7millionreports,anincreasefrom2019.

-Fraud:2.2million(46%ofallreports)

-Identitytheft:1.4million(29%)

-Other:1.2million(25%)

In2020,peoplefiledmorereportsaboutIdentityTheft(29.4%ofallreports),inallitsvariousforms,

thananyothertypeofcomplaint.ImposterScams,asubsetofFraudreports,followedwith498,278

reportsfromconsumersin2020(10.6%ofallreports).OnlineShoppingandNegativeReviews(7.5%of

allreports)roundedoutthetopthreereportstoSentinel.

Fraud

Therewereover498,000imposterscamreportstoSentinel.Twenty-twopercentofthosereporteda

dollarloss,totalingnearly$1.2billionlosttoimposterscamsin2020.Thesescamsinclude,for

example,romancescams,peoplefalselyclaimingtobethegovernment,arelativeindistress,a

well-knownbusiness,oratechnicalsupportexpert,togetaconsumer’smoney.

Ofthenearly2.2millionfraudreports,34%indicatedmoneywaslost.In2020,peoplereportedlosing

morethan$3.3billiontofraud–anincreaseofnearly$1.5billionover2019.

Themedianlossforallfraudreportsin2020is$311.Amongthetop10fraudsreported,themedian

individuallosseswerehighestinthesecategories:

-ForeignMoneyOffersandCounterfeitCheckScams($1,980)

-BusinessandJobOpportunities($1,950)

-InvestmentRelated($1,566)

Telephonewasthemethodofcontactfor31%offraudreportswithacontactmethodidentified.

Thirteenpercentofthosereportsindicatedamoneyloss–butthat13%reportedanaggregatelossof

nearly$436million,anda$1,170medianloss.

Banktransfersandpaymentsaccountedforthehighestaggregatelossesreportedin2020($314

million),whilecreditcardsmostfrequentlyidentifiedasthepaymentmethodinfraudreports.

Ofpeoplewhoreportedtheirage,thoseaged20-29reportedlosingmoneytofraudin44%ofreports

filedwiththeFTC,whilepeopleaged70–79reportedlosingmoneyin20%oftheirreportsandpeople

80andoverreporteditin18%oftheirreports.Butwhentheydidexperiencealoss,peopleaged70

andolderreportedmuchhighermedianlossesthananyotheragegroup.

IdentityTheft

GovernmentDocumentsorBenefitsFraudtopsthelistofidentitythefttypesreportedin2020.TheFTC

received406,375reportsfrompeoplewhosaidtheirinformationwasmisusedtoapplyfora

governmentdocumentorbenefit,suchasunemploymentinsurance.

Military

Militaryconsumersreportednearly66,000fraudcomplaints,including28,640imposterscamsthat

reportedlycostthemover$40millionin2020.

TopStates

Thestateswiththehighestpercapitaratesofreportedfraudin2020wereNevada,Delaware,Florida,

Maryland,andGeorgia.Forreportedidentitytheft,thetopstatesin2020wereKansas,RhodeIsland,

Illinois,Nevada,andWashington.
SNAPSHOT MILLION

REPORTS

TOPTHREECATEGORIES

1IdentityTheft

2ImposterScams

3OnlineShoppingandNegativeReviews

reported

aloss

$3.3billion

totalfraudlosses

$311

medianloss

Youngerpeople

reportedlosing

moneytofraud

moreoftenthan

olderpeople.

20%

44%

Age20-29

Age70-79

Butwhenpeople

aged70+hadaloss,

themedianloss

wasmuchhigher.

Age20-29 70-79 80+

$1,300

$324

$635

ImposterScams

$1,190million

reportedlost

$850medianloss

IdentityTheftReports

4%

Evadingthe

Law

2920%

Government

Benefits

AppliedFor\

Received

381,

269

FEDERALTRADECOMMISSION·ftc.gov/data

LOSTMONEY

PEOPLE

ABOUT

1in5

2.2millionfraudreports 34%

4.7

CONSUMER

SENTINEL

NETWORK

DATABOOK2020
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FEDERALTRADECOMMISSION·ftc.gov/data 6

ThereportedfiguresexcludeNationalDoNotCallRegistrycomplaints.

Year #ofReports

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

2020 4,720,743

3,244,844

3,115,556

2,918,188

3,060,824

3,080,378

2,620,931

2,134,565

2,115,079

1,898,543

1,470,306

1,428,977

1,261,124

1,070,447

906,129

909,314

860,383

713,657

551,622

325,519

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Year

4.72M

1.90M

2.12M

2.13M

1.47M

1.43M

1.26M

2.62M

0.33M

1.07M

0.55M

2.92M

3.24M

0.91M

0.91M

0.86M

0.71M

3.08M 3.06M 3.12M

CONSUMERSENTINELNETWORK DATABOOK2020

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NumberofFraud,IdentityTheftandOtherReportsbyYear
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FEDERALTRADECOMMISSION·ftc.gov/data 7

Percentagesarebasedonthetotalnumberof2020Sentinelreports(4,720,743).9%ofthetotalwerecoded“OtherMisc.”SeeAppendixB3.

Rank Category #ofReports %

1 IdentityTheft

2 ImposterScams

3 OnlineShoppingandNegativeReviews

4 CreditBureaus,InformationFurnishersandReportUsers

5 BanksandLenders

6 InternetServices

7 AutoRelated

8 DebtCollection

9 Prizes,SweepstakesandLotteries

10 HealthCare

11 TelephoneandMobileServices

12 Privacy,DataSecurity,andCyberThreats

13 Travel,VacationsandTimesharePlans

14 CreditCards

15 BusinessandJobOpportunities

16 HomeRepair,ImprovementandProducts

17 TelevisionandElectronicMedia

18 ForeignMoneyOffersandFakeCheckScams

19 Education

20 InvestmentRelated

21 ComputerEquipmentandSoftware

22 AdvancePaymentsforCreditServices

23 MortgageForeclosureReliefandDebtManagement

24 MagazinesandBooks

25 OfficeSuppliesandServices

26 CharitableSolicitations

27 TaxPreparers

28 Grants

29 FuneralServices

1,387,615 29.39%

498,278 10.56%

353,509 7.49%

316,521 6.70%

170,958 3.62%

140,435 2.97%

120,474 2.55%

120,190 2.55%

116,205 2.46%

83,472 1.77%

81,835 1.73%

74,925 1.59%

73,388 1.55%

66,090 1.40%

59,131 1.25%

52,555 1.11%

41,079 0.87%

38,420 0.81%

26,872 0.57%

24,647 0.52%

21,306 0.45%

16,842 0.36%

10,727 0.23%

6,333 0.13%

5,392 0.11%

4,629 0.10%

4,616 0.10%

4,014 0.09%

1,309 0.03%

ReportCategories

CONSUMERSENTINELNETWORK DATABOOK2020

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FEDERALTRADECOMMISSION·ftc.gov/data 8

CertaincategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.TheFraudrankingsexcludesubcategoriesthatarenotfraud,

andtheOtherrankingsexcludesubcategoriesthatareclassifiedasfraud.

Rank Category #ofReports

1 CreditBureaus,InformationFurnishersandReportUsers

2 BanksandLenders

3 AutoRelated

4 DebtCollection

5 CreditCards

6 HomeRepair,ImprovementandProducts

7 TelevisionandElectronicMedia

8 Education

9 ComputerEquipmentandSoftware

10 Privacy,DataSecurity,andCyberThreats

316,521

170,958

120,474

120,190

66,090

52,555

41,079

26,872

21,306

4,548

Top10OtherCategories

Rank TheftType #ofReports

1 GovernmentDocumentsorBenefitsFraud

2 CreditCardFraud

3 OtherIdentityTheft

4 LoanorLeaseFraud

5 EmploymentorTax-RelatedFraud

6 PhoneorUtilitiesFraud

7 BankFraud

406,375

393,207

353,152

204,967

113,529

99,539

89,476

IdentityTheftTypes

Rank Category #ofReports

%Reporting$

Loss

Total$Loss

Median$

Loss

1 ImposterScams

2 OnlineShoppingandNegativeReviews

3 InternetServices

4 Prizes,SweepstakesandLotteries

5 TelephoneandMobileServices

6 Travel,VacationsandTimesharePlans

7 BusinessandJobOpportunities

8 HealthCare

9 ForeignMoneyOffersandFakeCheckScams

10 InvestmentRelated

498,278 22% $1,190M $850

352,805 70% $246M $100

123,749 39% $170M $210

116,205 10% $166M $1,000

81,221 22% $32M $225

73,388 53% $175M $1,100

58,263 38% $168M $1,950

49,821 39% $21M $134

38,420 23% $46M $1,980

24,647 78% $387M $1,566

Top10FraudCategories

Fraud

IdentityTheft

Other

2,184,531(46.3%)

1,387,615(29.4%)

1,200,602(25.4%)

ReportType

CONSUMERSENTINELNETWORK DATABOOK2020

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FEDERALTRADECOMMISSION·ftc.gov/data 9

ThereportedfiguresexcludeNationalDoNotCallRegistrycomplaints.

Year Fraud IdentityTheft Other

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

2020 1,200,602

912,285

1,177,259

1,240,301

1,435,874

1,429,676

762,021

685,352

632,428

577,835

399,160

441,836

325,705

305,570

236,243

216,042

203,176

167,051

146,862

101,963

1,387,615

650,523

444,344

370,916

398,356

490,085

332,545

290,098

369,958

279,191

251,074

278,360

314,587

259,314

246,214

255,687

246,909

215,240

161,977

86,250

2,184,531

1,723,234

1,503,787

1,309,094

1,228,865

1,165,393

1,526,365

1,159,115

1,112,693

1,041,517

820,072

708,781

620,832

505,563

423,672

437,585

410,298

331,366

242,783

137,306

NumberofReportsbyType

2002 2004 2006 2008 2010 2012 2014 2016 2018 2020

0K

500K

1,000K

1,500K

2,000K

#ofReports NumberofReportsbyType

ReportType

Fraud

IdentityTheft

Other

CONSUMERSENTINELNETWORK DATABOOK2020

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FEDERALTRADECOMMISSION·ftc.gov/data 10

Theamountlostisbasedonreportsinwhichconsumersindicatedtheylostbetween$1and$999,999.

AmountLost #ofReports

$1-$1,000

$1,001-$2,000

$2,001-$3,000

$3,001-$4,000

$4,001-$5,000

$5,001-$6,000

$6,001-$7,000

$7,001-$8,000

$8,001-$9,000

$9,001-$10,000

Morethan$10,000 39,734

5,162

3,451

4,662

5,476

7,081

13,306

17,563

34,222

85,925

526,007

AmountLost

$1-$100

$101-$200

$201-$300

$301-$400

$401-$500

$501-$600

$601-$700

$701-$800

$801-$900

$901-$1,000

227,540

89,881

50,804

33,661

32,447

21,424

16,954

18,433

12,235

22,628

ReportedFraudLossesin$1-$1,000Range

ReportedFraudLossesin$1-$10,000+Range

$311

Median$Loss

$3,305,412,862

Total$Loss

742,589(34%)

#ofReportswith$Loss

2,184,531

NumberofFraudReports

FraudReportsbyAmountLost

CONSUMERSENTINELNETWORK DATABOOK2020

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FEDERALTRADECOMMISSION·ftc.gov/data 11

OtherpaymentmethodsincludesPayrollAllotmentandTelephoneBill.

DatacontributorsMoneyGramInternationalandWesternUnionprovidedasignificantnumberofreports,whichmayaffectthedistributionofthereportedmethodsofpayment.

#ofReports Total$Loss

CreditCards

DebitCard

PaymentApporService

WireTransfer

GiftCardorReloadCard

BankTransferor

Payment

CashorCashAdvance

Cryptocurrency

Check

MoneyOrder

Other

91,515

63,352

61,903

56,811

43,242

17,039

14,630

11,710

8,142

3,872

1,207

$149M

$117M

$311M

$124M

$314M

$146M

$129M

$87M

$87M

$26M

$6M

373,423(17%)

#ofReportswithPaymentMethod

2,184,531

NumberofFraudReports

FraudReportsbyPaymentMethod

CONSUMERSENTINELNETWORK DATABOOK2020

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FEDERALTRADECOMMISSION·ftc.gov/data 12

ContactMethod #ofReports Total$LostMedian$Lost

Phonecall

Text

Email

WebsiteorApps

Other

SocialMedia

Mail

OnlineAdorPop-up $172

$799

$200

$234

$150

$400

$800

$1,170

$13M

$46M

$257M

$314M

$316M

$247M

$86M

$436M

6,884

35,878

70,365

100,926

134,416

186,621

334,524

383,598

NumberofReportsandAmountLostbyContactMethod

PercentageofallFraudReportswithaContactMethodidentified

Ofthosereports,thepercentagewithadollarlossreported

Phonecall

Text

Email

WebsiteorApps

Other

SocialMedia

Mail

OnlineAdorPop-up

31%

13%

27%

5%

15%

28%

11%

68%

64%

8%

65%

6%

14%

3%

70%

1%

1,253,212(57%)

#ofReportswithContactMethod

2,184,531

NumberofFraudReports

FraudReportsbyContactMethod

CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

OthercontactmethodsincludesTVorradio,print,fax,inperson,andothermethodsconsumerswriteinorthatcannotbeotherwisecategorized.The“ConsumerInitiated

Contact”contactmethodwasretiredinOctober2020,andisalsoincludedinOther.
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FEDERALTRADECOMMISSION·ftc.gov/data 13

Ofthe2,184,531totalfraudreportsin2020,46%includeduseableconsumerageinformation.

19andUnder 20-29 30-39 40-49 50-59 60-69 70-79 80andOver

$1,300

$180

$324

$250

$278

$325

$436

$635

22%

33%

27%

50%

37%

18%

44%

20%

PercentageReportingaFraudLossandMedianLossbyAge

PercentageReportingaFraud$Loss

Median$Lost

Percentagesarebasedonthetotalnumberof2020fraudreportsinwhichconsumersprovidedtheirage:997,395.

#ofReports

Total$Lost

19andUnder

20-29

30-39

40-49

50-59

60-69

70-79

80andOver

141,494(14%)

172,007(17%)

154,629(16%)

161,846(16%)

179,757(18%)

110,959(11%)

35,884(4%)

40,819(4%)

$187M

$243M

$237M

$253M

$290M

$197M

$105M

$28M

ReportedFraudsandLossesbyAge

CONSUMERSENTINELNETWORK DATABOOK2020

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FEDERALTRADECOMMISSION·ftc.gov/data 14

TheftType TheftSubtype #ofReports

%Differencefrom

PreviousYear

GovernmentDocumentsor

BenefitsFraud

Driver'sLicenseIssued\Forged

GovernmentBenefitsAppliedFor\Received

OtherGovernmentDocumentsIssued\Forged

PassportIssued\Forged

CreditCardFraud NewAccounts

ExistingAccounts

LoanorLeaseFraud ApartmentorHouseRented

AutoLoan\Lease

Business\PersonalLoan

FederalStudentLoan

Non-FederalStudentLoan

RealEstateLoan

EmploymentorTax-Related

Fraud

EmploymentorWage-RelatedFraud

TaxFraud

PhoneorUtilitiesFraud LandlineTelephone–ExistingAccounts

LandlineTelephone–NewAccounts

MobileTelephone–ExistingAccounts

MobileTelephone–NewAccounts

Utilities–ExistingAccounts

Utilities–NewAccounts

BankFraud DebitCards,ElectronicFundsTransfer,orACH

ExistingAccounts

NewAccounts

OtherIdentityTheft EmailorSocialMedia

EvadingtheLaw

Insurance

MedicalServices

OnlineShoppingorPaymentAccount

Other

SecuritiesAccounts

+85%

+42%

+2,920%

+23%

1,395

9,508

394,324

6,161

+9%

+48%

33,852

365,597

+54%

+55%

+88%

+127%

+88%

+59%

11,845

17,125

27,495

99,667

72,535

13,524

+225%

+34%

89,391

26,645

+39%

+55%

+9%

+8%

+13%

+20%

41,266

2,248

48,166

6,053

12,287

2,090

+87%

+9%

+32%

50,865

13,704

30,802

+72%

+69%

+38%

+64%

+62%

-4%

+36%

3,779

281,434

14,779

45,558

8,600

4,705

14,086

IdentityTheftReportsbyType

CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

Consumerscanreportmultipletypesofidentitytheft.In2020,15%ofidentitytheftreportsincludedmorethanonetypeofidentitytheft.
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 15

Thetopidentitythefttypescanvarybyyear.Thisgraphdepictsthetopthreetypesofidentitytheftreportedin2020andhowthosetypeschangedoverfiveyears.

2016 2017 2018 2019 2020

124,522

133,100

157,743

271,927

393,207

406,375

104,771

204,967

23,954 25,941

24,933

23,213

24,065 30,100

51,936

TopThreeIdentityTheftReportTypesbyYear

TheftType

CreditCardFraud

GovernmentDocumentsorBenefitsFraud

LoanorLeaseFraud

CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 16

TheftType

19and

Under

20-29 30-39 40-49 50-59 60-69 70-79

80and

Over

BankFraud

CreditCardFraud

EmploymentorTax-RelatedFraud

GovernmentDocumentsorBenefits

Fraud

LoanorLeaseFraud

OtherIdentityTheft

PhoneorUtilitiesFraud 463

1,456

618

2,806

2,139

2,056

1,590

2,122

5,454

2,898

16,497

3,516

8,014

5,034

5,739

16,877

9,589

63,071

8,504

21,634

11,201

11,251

37,608

23,800

127,823

15,082

45,175

15,398

20,132

66,876

44,958

115,533

18,035

78,627

17,563

31,064

92,961

67,437

45,742

24,980

110,952

19,465

21,938

56,624

39,009

20,620

25,457

65,779

14,395

943

3,105

1,215

3,359

13,561

2,186

1,894

IdentityTheftTypesbyAge

19andUnder

20-29

30-39

40-49

50-59

60-69

70-79

80andOver

190,916

306,090

302,678

244,183

123,112

23,651

39,009

9,915

IdentityTheftReportsbyAge

CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

Ofthe1,387,615totalidentitytheftreportsin2020,89%includedconsumerageinformation.
Fraud,IdentityTheft,andOtherReportsbyMilitaryConsumers

CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 17

Status #ofReports

#ofFraud

Reports

%Reporting

FraudLoss

TotalFraud

Loss

MedianFraud

Loss

ActiveDutyServiceMember

MilitaryRetiree/Veteran

Reserve/NationalGuard

Spouse/DependentofActiveDutyServiceMember $500

$578

$569

$575

$17M

$6M

$66M

$13M

25%

30%

22%

39%

7,748

2,833

41,579

4,442

18,873

7,659

114,808

12,510

ReportsbyStatus

Ofthe171,792totalreportsfrommilitaryconsumersin2020,90%providedmilitarystatusinformation.

Branch #ofReports

#ofFraud

Reports

%Reporting

FraudLoss

TotalFraud

Loss

MedianFraud

Loss

U.S.AirForce

U.S.Army

U.S.CoastGuard

U.S.Marines

U.S.Navy $576

$540

$550

$600

$500

$20M

$9M

$4M

$47M

$18M

24%

27%

26%

24%

22%

11,512

5,134

963

24,793

11,397

30,632

15,335

2,473

68,976

29,086

ReportsbyBranch

Ofthe171,792totalreportsfrommilitaryconsumersin2020,85%providedmilitarybranchinformation.

Rank #ofReports

#ofFraud

Reports

%Reporting

FraudLoss

TotalFraud

Loss

Median

FraudLoss

Enlisted

Officer $500

$500

$19M

$43M

24%

28%

6,867

26,440

17,771

80,614

ReportsbyRank

Ofthe171,792totalreportsfrommilitaryconsumersin2020,57%providedinformationaboutrank.
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 18

Rank Category #ofReports

1 CreditBureaus,InformationFurnishersandReportUsers

2 BanksandLenders

3 DebtCollection

4 CreditCards

5 AutoRelated

6 HomeRepair,ImprovementandProducts

7 Education

8 TelevisionandElectronicMedia

9 Privacy,DataSecurity,andCyberThreats

10 ComputerEquipmentandSoftware

11,554

8,024

7,670

3,691

3,365

1,468

636

616

401

84

Top10OtherCategories

Fraud

IdentityTheft

Other

65,576

56,451

52,693

ReportsbyMilitaryConsumers

Rank TheftType #ofReports

1 GovernmentDocumentsorBenefitsFraud

2 CreditCardFraud

3 OtherIdentityTheft

4 BankFraud

5 EmploymentorTax-RelatedFraud

6 LoanorLeaseFraud

7 PhoneorUtilitiesFraud

23,847

11,418

8,545

7,178

5,458

5,327

4,706

IdentityTheftTypes

CertaincategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.TheFraudrankingsexcludesubcategoriesthatare

notfraud,andtheOtherrankingsexcludesubcategoriesthatareclassifiedasfraud.

Rank Category

#of

Reports

%

Reporting

$Loss

Total$

Loss

Median$

Loss

1 ImposterScams

2 OnlineShoppingandNegativeReviews

3 Prizes,SweepstakesandLotteries

4 Travel,VacationsandTimesharePlans

5 ForeignMoneyOffersandFakeCheckScams

6 InternetServices

7 TelephoneandMobileServices

8 BusinessandJobOpportunities

9 HealthCare

10 MortgageForeclosureReliefandDebtManagement

28,640 14% $40.8M $1,200

8,223 69% $8.0M $143

2,964 18% $12.2M $2,000

2,233 25% $6.3M $2,446

1,761 26% $3.2M $2,400

1,742 19% $1.1M $374

1,546 27% $4.0M $250

1,525 24% $6.7M $2,200

1,335 8% $0.9M $198

647 28% $0.9M $1,269

Top10FraudCategories

CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

65,576

#ofFraudReports

$122M

Total$Loss

$600

Median$Loss

15,481(24%)

#ofReportswith$Loss
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 19

TheftType TheftSubtype #ofReports

%Differencefrom

PreviousYear

GovernmentDocumentsor

BenefitsFraud

GovernmentBenefitsAppliedFor\Received

OtherGovernmentDocumentsIssued\Forged

Driver'sLicenseIssued\Forged

PassportIssued\Forged

CreditCardFraud NewAccounts

ExistingAccounts

BankFraud NewAccounts

DebitCards,ElectronicFundsTransfer,orACH

ExistingAccounts

EmploymentorTax-Related

Fraud

TaxFraud

EmploymentorWage-RelatedFraud

LoanorLeaseFraud Business\PersonalLoan

AutoLoan\Lease

ApartmentorHouseRented

Non-FederalStudentLoan

FederalStudentLoan

RealEstateLoan

PhoneorUtilitiesFraud MobileTelephone–NewAccounts

Utilities–NewAccounts

LandlineTelephone–NewAccounts

MobileTelephone–ExistingAccounts

LandlineTelephone–ExistingAccounts

Utilities–ExistingAccounts

OtherIdentityTheft Other

OnlineShoppingorPaymentAccount

EmailorSocialMedia

MedicalServices

EvadingtheLaw

SecuritiesAccounts

Insurance

+10%

+25%

+12%

+1,455%

68

441

708

22,987

+1%

+14%

2,491

9,404

+2%

+20%

+91%

1,186

2,505

3,957

+36%

+190%

1,159

4,423

+2%

+9%

+2%

+9%

+14%

+117%

341

341

391

404

1,331

3,103

+0%

+22%

+6%

+5%

+8%

+1%

97

180

490

625

1,583

2,407

+29%

+50%

+2%

+27%

+29%

+28%

+3%

289

308

364

806

1,091

1,117

5,561

MilitaryConsumerIdentityTheftReportsbyType

CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

Consumerscanreportmultipletypesofidentitytheft.In2020,14%ofMilitaryidentitytheftreportsincludedmorethanonetypeofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 20

©2021Mapbox©OpenStreetMap

StateRankings:FraudandOtherReports

©Mapbox©OSM ©Mapbox©OSM

Rank State

Reportsper

100KPopulation

#ofReports

1 Nevada

2 Delaware

3 Florida

4 Maryland

5 Georgia

6 Virginia

7 NewJersey

8 Colorado

9 NewYork

10 Pennsylvania

11 Arizona

12 Tennessee

13 Washington

14 SouthCarolina

15 Alabama

16 Texas

17 NorthCarolina

18 Oregon

19 Arkansas

20 California

21 Illinois

22 Connecticut

23 Missouri

24 Massachusetts

26 NewMexico

29 Alaska

1,154 35,533

1,127 10,970

1,123 241,262

1,044 63,115

1,011 107,382

928 79,208

883 78,412

874 50,335

872 169,585

869 111,261

869 63,248

866 59,107

857 65,236

851 43,798

836 40,988

822 238,251

816 85,622

815 34,375

813 24,539

807 318,698

806 102,121

797 28,416

790 48,507

771 53,111

758 15,886

734 5,367

Rank State

Reportsper

100KPopulation

#ofReports

27 RhodeIsland

28 NewHampshire

30 Louisiana

31 Kansas

32 Michigan

33 Utah

34 Hawaii

35 Vermont

36 Minnesota

37 Wisconsin

38 Montana

39 WestVirginia

40 Mississippi

41 Indiana

42 Kentucky

43 Maine

44 Idaho

45 Wyoming

46 Nebraska

47 Oklahoma

48 Iowa

49 NorthDakota

50 SouthDakota

25 Ohio

755 7,994

742 10,092

732 34,007

729 21,250

714 71,328

707 22,682

707 10,008

696 4,346

691 38,947

674 39,231

668 7,140

667 11,946

662 19,700

660 44,406

658 29,388

639 8,594

635 11,354

619 3,582

603 11,670

600 23,730

524 16,538

460 3,504

459 4,064

760 88,839

DistrictofColumbia

PuertoRico 6,110

9,380

191

1,329

TheDistrictofColumbiaandPuertoRicoareincludedinthetablebutarenotranked.Statesarerankedbasedonthenumberofreportsper100,000population.Population

estimatesarebasedon2019U.S.Censuspopulationestimates.Rankingexcludesstate-specificdatacontributorreports.
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 21

©2021Mapbox©OpenStreetMap

StateRankings:IdentityTheftReports

©Mapbox©OSM ©Mapbox©OSM

RankState

Reportsper

100KPopulation

#ofReports

1 Kansas

2 RhodeIsland

3 Illinois

4 Nevada

5 Washington

6 Massachusetts

7 Georgia

8 Arkansas

9 Maine

10 Louisiana

11 Florida

12 Texas

13 Delaware

14 Arizona

15 California

16 SouthCarolina

17 Mississippi

18 NewJersey

19 Colorado

20 Alabama

21 Oklahoma

22 NewYork

23 Maryland

24 Utah

25 NorthCarolina

26 Tennessee

1,483 43,211

1,191 12,621

1,066 135,038

740 22,801

712 54,247

661 45,575

654 69,487

579 17,470

534 7,183

473 21,976

472 101,367

465 134,788

449 4,374

380 27,661

373 147,382

373 19,193

371 11,048

362 32,125

361 20,762

354 17,376

349 13,797

345 67,202

343 20,718

292 9,366

288 30,176

281 19,182

RankState

Reportsper

100KPopulation

#ofReports

27 Hawaii

28 Pennsylvania

29 Indiana

30 Michigan

31 Montana

32 Missouri

33 Ohio

34 Connecticut

35 Virginia

36 Oregon

37 NewHampshire

38 NorthDakota

39 NewMexico

40 Wisconsin

41 Wyoming

42 WestVirginia

43 Minnesota

44 Idaho

45 Vermont

46 Kentucky

47 Alaska

48 Nebraska

49 Iowa

50 SouthDakota

271 3,835

265 33,886

257 17,306

244 24,370

228 2,439

222 13,653

222 25,893

191 6,821

183 15,632

176 7,432

169 2,301

166 1,266

165 3,454

154 8,986

151 875

148 2,646

146 8,246

132 2,353

130 810

127 5,693

127 926

113 2,182

96 3,022

72 637

DistrictofColumbia

PuertoRico 1,663

2,595

52

368

TheDistrictofColumbiaandPuertoRicoareincludedinthetablebutarenotranked.Statesarerankedbasedonthenumberofreportsper100,000population.Population

estimatesarebasedon2019U.S.Censuspopulationestimates.
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 22

Alabama

IdentityTheft

CreditBureaus,Information

FurnishersandReportUsers

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

DebtCollection

BanksandLenders

InternetServices

AutoRelated

TelephoneandMobile

Services

30%

16%

7%

6%

4%

4%

3%

2%

2%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

EmploymentorTax-RelatedFraud

GovernmentDocumentsorBenefits

Fraud

42%

34%

19%

9%

9%

TopIdentityTheftTypes

Fraud&OtherReports

40,988

TotalFraud&OtherReports

$25.9M

TotalFraudLosses

$280

MedianFraudLosses

15th

StateRank

(Reportsper100KPopulation)

20th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

17,376

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromAlabamaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

548

Reportsper100KPopulation

2,273

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 23

Alaska

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

InternetServices

Privacy,DataSecurity,and

CyberThreats

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

HealthCare

DebtCollection

15%

13%

8%

7%

4%

4%

3%

3%

2%

2%

TopTenReportCategories

CreditCardFraud

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

PhoneorUtilitiesFraud

BankFraud

27%

24%

20%

14%

14%

TopIdentityTheftTypes

Fraud&OtherReports

5,367

TotalFraud&OtherReports

$5.7M

TotalFraudLosses

$500

MedianFraudLosses

29th

StateRank

(Reportsper100KPopulation)

47th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

926

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromAlaskaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheAlaska

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

749

Reportsper100KPopulation

749

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 24

Arizona

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

InternetServices

AutoRelated

Prizes,Sweepstakesand

Lotteries

DebtCollection

Privacy,DataSecurity,and

CyberThreats

30%

9%

6%

4%

4%

3%

3%

3%

3%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

CreditCardFraud

EmploymentorTax-RelatedFraud

LoanorLeaseFraud

39%

19%

19%

13%

11%

TopIdentityTheftTypes

Fraud&OtherReports

63,248

TotalFraud&OtherReports

$69.5M

TotalFraudLosses

$374

MedianFraudLosses

11th

StateRank

(Reportsper100KPopulation)

14th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

27,661

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromArizonaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

411

Reportsper100KPopulation

938

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 25

Arkansas

IdentityTheft

CreditBureaus,Information

FurnishersandReportUsers

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

BanksandLenders

DebtCollection

InternetServices

AutoRelated

TelephoneandMobile

Services

42%

17%

7%

4%

3%

2%

2%

2%

2%

1%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

EmploymentorTax-RelatedFraud

39%

34%

20%

19%

6%

TopIdentityTheftTypes

Fraud&OtherReports

24,539

TotalFraud&OtherReports

$13.8M

TotalFraudLosses

$296

MedianFraudLosses

19th

StateRank

(Reportsper100KPopulation)

8th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

17,470

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromArkansasconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

514

Reportsper100KPopulation

1,376

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 26

California

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

OnlineShoppingand

NegativeReviews

BanksandLenders

InternetServices

DebtCollection

Privacy,DataSecurity,and

CyberThreats

AutoRelated

Prizes,Sweepstakesand

Lotteries

32%

9%

8%

7%

4%

3%

3%

2%

2%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

GovernmentDocumentsorBenefits

Fraud

EmploymentorTax-RelatedFraud

45%

27%

14%

10%

10%

TopIdentityTheftTypes

Fraud&OtherReports

318,698

TotalFraud&OtherReports

$400.9M

TotalFraudLosses

$407

MedianFraudLosses

20th

StateRank

(Reportsper100KPopulation)

15th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

147,382

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromCaliforniaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

364

Reportsper100KPopulation

879

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 27

Colorado

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

Privacy,DataSecurity,and

CyberThreats

AutoRelated

Prizes,Sweepstakesand

Lotteries

HealthCare

29%

10%

8%

4%

3%

3%

3%

3%

3%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

CreditCardFraud

OtherIdentityTheft

BankFraud

EmploymentorTax-RelatedFraud

58%

15%

11%

9%

9%

TopIdentityTheftTypes

Fraud&OtherReports

50,335

TotalFraud&OtherReports

$50.9M

TotalFraudLosses

$360

MedianFraudLosses

8th

StateRank

(Reportsper100KPopulation)

19th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

20,762

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromColoradoconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

604

Reportsper100KPopulation

963

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 28

Connecticut

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

AutoRelated

HealthCare

Prizes,Sweepstakesand

Lotteries

Privacy,DataSecurity,and

CyberThreats

19%

11%

9%

5%

5%

5%

4%

3%

2%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

GovernmentDocumentsorBenefits

Fraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

32%

22%

18%

14%

13%

TopIdentityTheftTypes

Fraud&OtherReports

28,416

TotalFraud&OtherReports

$24.3M

TotalFraudLosses

$286

MedianFraudLosses

22nd

StateRank

(Reportsper100KPopulation)

34th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

6,821

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromConnecticutconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

ConnecticutDepartmentofConsumerProtection.Consumerscanreportmultipletypesofidentitytheft.

659

Reportsper100KPopulation

849

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 29

Delaware

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

OnlineShoppingand

NegativeReviews

BanksandLenders

DebtCollection

InternetServices

Prizes,Sweepstakesand

Lotteries

AutoRelated

CreditCards

29%

9%

9%

7%

5%

4%

3%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

BankFraud

OtherIdentityTheft

LoanorLeaseFraud

PhoneorUtilitiesFraud

31%

29%

23%

14%

11%

TopIdentityTheftTypes

Fraud&OtherReports

10,970

TotalFraud&OtherReports

$9.1M

TotalFraudLosses

$400

MedianFraudLosses

2nd

StateRank

(Reportsper100KPopulation)

13th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

4,374

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromDelawareconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

769

Reportsper100KPopulation

1,069

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 30

DistrictofColumbia

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

OnlineShoppingand

NegativeReviews

BanksandLenders

InternetServices

DebtCollection

AutoRelated

Privacy,DataSecurity,and

CyberThreats

CreditCards

22%

11%

10%

8%

6%

4%

3%

3%

2%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

EmploymentorTax-RelatedFraud

PhoneorUtilitiesFraud

35%

29%

19%

12%

10%

TopIdentityTheftTypes

Fraud&OtherReports

9,380

TotalFraud&OtherReports

$9.4M

TotalFraudLosses

$399

MedianFraudLosses

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

2,595

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromDistrictofColumbiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.

1,072

Reportsper100KPopulation

1,072

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 31

Florida

IdentityTheft

CreditBureaus,Information

FurnishersandReportUsers

ImposterScams

OnlineShoppingand

NegativeReviews

BanksandLenders

DebtCollection

AutoRelated

InternetServices

Prizes,Sweepstakesand

Lotteries

HealthCare

30%

14%

9%

6%

4%

3%

3%

3%

2%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

44%

34%

19%

9%

7%

TopIdentityTheftTypes

Fraud&OtherReports

241,262

TotalFraud&OtherReports

$199.4M

TotalFraudLosses

$384

MedianFraudLosses

3rd

StateRank

(Reportsper100KPopulation)

11th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

101,367

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromFloridaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheFlorida

DepartmentofAgricultureandConsumerServices.Consumerscanreportmultipletypesofidentitytheft.

768

Reportsper100KPopulation

1,614

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 32

Georgia

IdentityTheft

CreditBureaus,Information

FurnishersandReportUsers

ImposterScams

OnlineShoppingand

NegativeReviews

DebtCollection

BanksandLenders

AutoRelated

InternetServices

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

39%

12%

6%

5%

4%

4%

3%

2%

2%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

42%

41%

25%

10%

6%

TopIdentityTheftTypes

Fraud&OtherReports

107,382

TotalFraud&OtherReports

$71.8M

TotalFraudLosses

$300

MedianFraudLosses

5th

StateRank

(Reportsper100KPopulation)

7th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

69,487

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromGeorgiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

445

Reportsper100KPopulation

1,227

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 33

Hawaii

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

BanksandLenders

Privacy,DataSecurity,and

CyberThreats

AutoRelated

DebtCollection

28%

11%

9%

4%

4%

4%

3%

2%

2%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

CreditCardFraud

EmploymentorTax-RelatedFraud

BankFraud

49%

17%

17%

11%

7%

TopIdentityTheftTypes

Fraud&OtherReports

10,008

TotalFraud&OtherReports

$15.6M

TotalFraudLosses

$370

MedianFraudLosses

34th

StateRank

(Reportsper100KPopulation)

27th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

3,835

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromHawaiiconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheHawaii

OfficeofConsumerProtection.Consumerscanreportmultipletypesofidentitytheft.

665

Reportsper100KPopulation

713

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 34

Idaho

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

BanksandLenders

InternetServices

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

DebtCollection

17%

14%

10%

5%

4%

4%

3%

3%

2%

2%

TopTenReportCategories

CreditCardFraud

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

BankFraud

LoanorLeaseFraud

23%

23%

18%

18%

15%

TopIdentityTheftTypes

Fraud&OtherReports

11,354

TotalFraud&OtherReports

$10.0M

TotalFraudLosses

$295

MedianFraudLosses

44th

StateRank

(Reportsper100KPopulation)

44th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

2,353

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromIdahoconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheIdaho

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

428

Reportsper100KPopulation

704

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 35

Illinois

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

InternetServices

AutoRelated

DebtCollection

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

57%

6%

4%

4%

3%

2%

2%

1%

1%

1%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

EmploymentorTax-RelatedFraud

73%

11%

10%

6%

4%

TopIdentityTheftTypes

Fraud&OtherReports

102,121

TotalFraud&OtherReports

$93.3M

TotalFraudLosses

$285

MedianFraudLosses

21st

StateRank

(Reportsper100KPopulation)

3rd

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

135,038

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromIllinoisconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

543

Reportsper100KPopulation

918

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 36

Indiana

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

InternetServices

AutoRelated

DebtCollection

TelephoneandMobile

Services

28%

12%

8%

4%

4%

4%

4%

3%

2%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

CreditCardFraud

EmploymentorTax-RelatedFraud

LoanorLeaseFraud

48%

18%

17%

9%

8%

TopIdentityTheftTypes

Fraud&OtherReports

44,406

TotalFraud&OtherReports

$31.6M

TotalFraudLosses

$240

MedianFraudLosses

41st

StateRank

(Reportsper100KPopulation)

29th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

17,306

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromIndianaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheIndiana

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

498

Reportsper100KPopulation

850

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 37

Iowa

ImposterScams

IdentityTheft

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

InternetServices

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

DebtCollection

TelephoneandMobile

Services

16%

15%

11%

5%

4%

4%

3%

3%

2%

2%

TopTenReportCategories

CreditCardFraud

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

BankFraud

24%

23%

20%

16%

14%

TopIdentityTheftTypes

Fraud&OtherReports

16,538

TotalFraud&OtherReports

$17.1M

TotalFraudLosses

$250

MedianFraudLosses

48th

StateRank

(Reportsper100KPopulation)

49th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

3,022

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromIowaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheIowa

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

440

Reportsper100KPopulation

735

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 38

Kansas

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

InternetServices

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

DebtCollection

HealthCare

67%

5%

3%

2%

1%

1%

1%

1%

1%

1%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

CreditCardFraud

EmploymentorTax-RelatedFraud

BankFraud

88%

5%

3%

3%

2%

TopIdentityTheftTypes

Fraud&OtherReports

21,250

TotalFraud&OtherReports

$14.9M

TotalFraudLosses

$250

MedianFraudLosses

31st

StateRank

(Reportsper100KPopulation)

1st

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

43,211

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromKansasconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

566

Reportsper100KPopulation

878

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 39

Kentucky

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

InternetServices

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

TelephoneandMobile

Services

DebtCollection

16%

13%

10%

5%

4%

4%

3%

3%

3%

3%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

GovernmentDocumentsorBenefits

Fraud

EmploymentorTax-RelatedFraud

LoanorLeaseFraud

24%

23%

22%

18%

13%

TopIdentityTheftTypes

Fraud&OtherReports

29,388

TotalFraud&OtherReports

$15.8M

TotalFraudLosses

$210

MedianFraudLosses

42nd

StateRank

(Reportsper100KPopulation)

46th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

5,693

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromKentuckyconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

466

Reportsper100KPopulation

808

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 40

Louisiana

IdentityTheft

CreditBureaus,Information

FurnishersandReportUsers

ImposterScams

OnlineShoppingand

NegativeReviews

DebtCollection

BanksandLenders

InternetServices

AutoRelated

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

39%

10%

7%

5%

4%

4%

2%

2%

2%

2%

TopTenReportCategories

LoanorLeaseFraud

OtherIdentityTheft

CreditCardFraud

PhoneorUtilitiesFraud

GovernmentDocumentsorBenefits

Fraud

43%

33%

28%

11%

7%

TopIdentityTheftTypes

Fraud&OtherReports

34,007

TotalFraud&OtherReports

$21.5M

TotalFraudLosses

$300

MedianFraudLosses

30th

StateRank

(Reportsper100KPopulation)

10th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

21,976

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromLouisianaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

LouisianaAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

485

Reportsper100KPopulation

864

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 41

Maine

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

BanksandLenders

InternetServices

AutoRelated

DebtCollection

HealthCare

Travel,Vacationsand

TimesharePlans

46%

10%

8%

4%

3%

2%

2%

2%

1%

1%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

CreditCardFraud

BankFraud

75%

12%

7%

5%

4%

TopIdentityTheftTypes

Fraud&OtherReports

8,594

TotalFraud&OtherReports

$5.9M

TotalFraudLosses

$211

MedianFraudLosses

43rd

StateRank

(Reportsper100KPopulation)

9th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

7,183

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromMaineconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheMaine

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

569

Reportsper100KPopulation

653

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 42

Maryland

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

InternetServices

AutoRelated

DebtCollection

Prizes,Sweepstakesand

Lotteries

Privacy,DataSecurity,and

CyberThreats

25%

10%

8%

7%

5%

3%

3%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

PhoneorUtilitiesFraud

GovernmentDocumentsorBenefits

Fraud

40%

29%

20%

11%

11%

TopIdentityTheftTypes

Fraud&OtherReports

63,115

TotalFraud&OtherReports

$55.1M

TotalFraudLosses

$329

MedianFraudLosses

4th

StateRank

(Reportsper100KPopulation)

23rd

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

20,718

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromMarylandconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

731

Reportsper100KPopulation

1,072

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 43

Massachusetts

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

DebtCollection

InternetServices

AutoRelated

CreditCards

Prizes,Sweepstakesand

Lotteries

46%

9%

7%

4%

3%

3%

2%

2%

2%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

CreditCardFraud

EmploymentorTax-RelatedFraud

BankFraud

65%

17%

10%

5%

4%

TopIdentityTheftTypes

Fraud&OtherReports

53,111

TotalFraud&OtherReports

$40.9M

TotalFraudLosses

$275

MedianFraudLosses

24th

StateRank

(Reportsper100KPopulation)

6th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

45,575

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromMassachusettsconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

MassachusettsAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

659

Reportsper100KPopulation

772

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 44

Michigan

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

InternetServices

Prizes,Sweepstakesand

Lotteries

DebtCollection

TelephoneandMobile

Services

AutoRelated

25%

13%

9%

5%

4%

4%

3%

3%

2%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

PhoneorUtilitiesFraud

28%

25%

22%

14%

12%

TopIdentityTheftTypes

Fraud&OtherReports

71,328

TotalFraud&OtherReports

$57.5M

TotalFraudLosses

$250

MedianFraudLosses

32nd

StateRank

(Reportsper100KPopulation)

30th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

24,370

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromMichiganconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

MichiganAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

444

Reportsper100KPopulation

827

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 45

Minnesota

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

Privacy,DataSecurity,and

CyberThreats

DebtCollection

AutoRelated

17%

14%

9%

4%

4%

4%

4%

3%

2%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

CreditCardFraud

OtherIdentityTheft

BankFraud

EmploymentorTax-RelatedFraud

29%

28%

19%

13%

12%

TopIdentityTheftTypes

Fraud&OtherReports

38,947

TotalFraud&OtherReports

$36.8M

TotalFraudLosses

$300

MedianFraudLosses

36th

StateRank

(Reportsper100KPopulation)

43rd

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

8,246

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromMinnesotaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

443

Reportsper100KPopulation

757

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 46

Mississippi

IdentityTheft

CreditBureaus,Information

FurnishersandReportUsers

ImposterScams

OnlineShoppingand

NegativeReviews

BanksandLenders

Prizes,Sweepstakesand

Lotteries

AutoRelated

DebtCollection

InternetServices

TelephoneandMobile

Services

36%

9%

8%

6%

3%

3%

3%

2%

2%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

GovernmentDocumentsorBenefits

Fraud

EmploymentorTax-RelatedFraud

40%

32%

27%

10%

9%

TopIdentityTheftTypes

Fraud&OtherReports

19,700

TotalFraud&OtherReports

$10.7M

TotalFraudLosses

$213

MedianFraudLosses

40th

StateRank

(Reportsper100KPopulation)

17th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

11,048

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromMississippiconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

542

Reportsper100KPopulation

1,361

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 47

Missouri

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

CreditBureaus,Information

FurnishersandReportUsers

Prizes,Sweepstakesand

Lotteries

BanksandLenders

AutoRelated

DebtCollection

InternetServices

TelephoneandMobile

Services

22%

11%

9%

6%

4%

4%

4%

3%

3%

3%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

GovernmentDocumentsorBenefits

Fraud

EmploymentorTax-RelatedFraud

38%

22%

18%

14%

14%

TopIdentityTheftTypes

Fraud&OtherReports

48,507

TotalFraud&OtherReports

$40.3M

TotalFraudLosses

$236

MedianFraudLosses

23rd

StateRank

(Reportsper100KPopulation)

32nd

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

13,653

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromMissouriconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

547

Reportsper100KPopulation

918

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 48

Montana

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

BanksandLenders

InternetServices

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

DebtCollection

Privacy,DataSecurity,and

CyberThreats

25%

13%

8%

7%

3%

3%

2%

2%

2%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

CreditCardFraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

BankFraud

57%

13%

12%

10%

8%

TopIdentityTheftTypes

Fraud&OtherReports

7,140

TotalFraud&OtherReports

$5.6M

TotalFraudLosses

$299

MedianFraudLosses

38th

StateRank

(Reportsper100KPopulation)

31st

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

2,439

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromMontanaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheMontana

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

604

Reportsper100KPopulation

797

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 49

Nebraska

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

InternetServices

BanksandLenders

DebtCollection

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

HealthCare

16%

14%

10%

6%

4%

4%

3%

3%

3%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

CreditCardFraud

OtherIdentityTheft

BankFraud

LoanorLeaseFraud

28%

23%

19%

15%

13%

TopIdentityTheftTypes

Fraud&OtherReports

11,670

TotalFraud&OtherReports

$12.9M

TotalFraudLosses

$263

MedianFraudLosses

46th

StateRank

(Reportsper100KPopulation)

48th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

2,182

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromNebraskaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

NebraskaAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

440

Reportsper100KPopulation

735

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 50

Nevada

IdentityTheft

CreditBureaus,Information

FurnishersandReportUsers

ImposterScams

OnlineShoppingand

NegativeReviews

BanksandLenders

DebtCollection

InternetServices

AutoRelated

Privacy,DataSecurity,and

CyberThreats

Prizes,Sweepstakesand

Lotteries

39%

8%

8%

5%

3%

3%

3%

3%

2%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

EmploymentorTax-RelatedFraud

42%

24%

22%

10%

7%

TopIdentityTheftTypes

Fraud&OtherReports

35,533

TotalFraud&OtherReports

$36.5M

TotalFraudLosses

$400

MedianFraudLosses

1st

StateRank

(Reportsper100KPopulation)

4th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

22,801

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromNevadaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheNevada

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

914

Reportsper100KPopulation

1,223

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 51

NewHampshire

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

BanksandLenders

Prizes,Sweepstakesand

Lotteries

InternetServices

AutoRelated

HealthCare

Travel,Vacationsand

TimesharePlans

DebtCollection

19%

13%

12%

5%

4%

4%

4%

3%

2%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

CreditCardFraud

OtherIdentityTheft

BankFraud

PhoneorUtilitiesFraud

30%

24%

14%

14%

13%

TopIdentityTheftTypes

Fraud&OtherReports

10,092

TotalFraud&OtherReports

$6.3M

TotalFraudLosses

$231

MedianFraudLosses

28th

StateRank

(Reportsper100KPopulation)

37th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

2,301

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromNewHampshireconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.

655

Reportsper100KPopulation

772

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 52

NewJersey

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

OnlineShoppingand

NegativeReviews

BanksandLenders

InternetServices

DebtCollection

AutoRelated

CreditCards

HealthCare

29%

9%

9%

8%

5%

3%

3%

3%

2%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

GovernmentDocumentsorBenefits

Fraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

35%

25%

25%

14%

8%

TopIdentityTheftTypes

Fraud&OtherReports

78,412

TotalFraud&OtherReports

$71.1M

TotalFraudLosses

$320

MedianFraudLosses

7th

StateRank

(Reportsper100KPopulation)

18th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

32,125

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromNewJerseyconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

610

Reportsper100KPopulation

1,069

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 53

NewMexico

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

BanksandLenders

InternetServices

Privacy,DataSecurity,and

CyberThreats

AutoRelated

DebtCollection

CreditBureaus,Information

FurnishersandReportUsers

18%

16%

8%

5%

4%

4%

3%

3%

3%

3%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

EmploymentorTax-RelatedFraud

CreditCardFraud

OtherIdentityTheft

BankFraud

25%

23%

21%

20%

13%

TopIdentityTheftTypes

Fraud&OtherReports

15,886

TotalFraud&OtherReports

$24.4M

TotalFraudLosses

$420

MedianFraudLosses

26th

StateRank

(Reportsper100KPopulation)

39th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

3,454

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromNewMexicoconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

475

Reportsper100KPopulation

1,000

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 54

NewYork

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

OnlineShoppingand

NegativeReviews

BanksandLenders

InternetServices

DebtCollection

AutoRelated

CreditCards

HealthCare

28%

11%

9%

8%

4%

4%

3%

2%

2%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

GovernmentDocumentsorBenefits

Fraud

LoanorLeaseFraud

BankFraud

37%

24%

23%

13%

8%

TopIdentityTheftTypes

Fraud&OtherReports

169,585

TotalFraud&OtherReports

$169.8M

TotalFraudLosses

$306

MedianFraudLosses

9th

StateRank

(Reportsper100KPopulation)

22nd

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

67,202

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromNewYorkconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheNew

YorkAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

470

Reportsper100KPopulation

953

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 55

NorthCarolina

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

OnlineShoppingand

NegativeReviews

BanksandLenders

Prizes,Sweepstakesand

Lotteries

InternetServices

AutoRelated

DebtCollection

TelephoneandMobile

Services

26%

10%

8%

8%

4%

4%

3%

3%

3%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

36%

35%

19%

9%

9%

TopIdentityTheftTypes

Fraud&OtherReports

85,622

TotalFraud&OtherReports

$72.1M

TotalFraudLosses

$285

MedianFraudLosses

17th

StateRank

(Reportsper100KPopulation)

25th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

30,176

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromNorthCarolinaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

NorthCarolinaDepartmentofJustice.Consumerscanreportmultipletypesofidentitytheft.

420

Reportsper100KPopulation

1,016

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 56

NorthDakota

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

InternetServices

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

AutoRelated

HealthCare

DebtCollection

27%

13%

9%

5%

3%

3%

3%

3%

2%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

CreditCardFraud

OtherIdentityTheft

BankFraud

LoanorLeaseFraud

47%

18%

13%

10%

10%

TopIdentityTheftTypes

Fraud&OtherReports

3,504

TotalFraud&OtherReports

$3.0M

TotalFraudLosses

$381

MedianFraudLosses

49th

StateRank

(Reportsper100KPopulation)

38th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,266

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromNorthDakotaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

428

Reportsper100KPopulation

516

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 57

Ohio

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

AutoRelated

Prizes,Sweepstakesand

Lotteries

InternetServices

DebtCollection

TelephoneandMobile

Services

23%

12%

8%

6%

4%

4%

3%

3%

3%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

27%

26%

26%

13%

11%

TopIdentityTheftTypes

Fraud&OtherReports

88,839

TotalFraud&OtherReports

$58.0M

TotalFraudLosses

$230

MedianFraudLosses

25th

StateRank

(Reportsper100KPopulation)

33rd

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

25,893

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromOhioconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheOhioAttorney

General.Consumerscanreportmultipletypesofidentitytheft.

513

Reportsper100KPopulation

920

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 58

Oklahoma

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

BanksandLenders

DebtCollection

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

AutoRelated

TelephoneandMobile

Services

37%

10%

7%

4%

3%

3%

3%

3%

3%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

CreditCardFraud

BankFraud

51%

18%

13%

12%

8%

TopIdentityTheftTypes

Fraud&OtherReports

23,730

TotalFraud&OtherReports

$18.9M

TotalFraudLosses

$269

MedianFraudLosses

47th

StateRank

(Reportsper100KPopulation)

21st

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

13,797

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromOklahomaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

514

Reportsper100KPopulation

659

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 59

Oregon

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

InternetServices

BanksandLenders

Privacy,DataSecurity,and

CyberThreats

HealthCare

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

18%

14%

10%

5%

4%

4%

4%

2%

2%

2%

TopTenReportCategories

CreditCardFraud

GovernmentDocumentsorBenefits

Fraud

EmploymentorTax-RelatedFraud

OtherIdentityTheft

BankFraud

25%

23%

18%

17%

15%

TopIdentityTheftTypes

Fraud&OtherReports

34,375

TotalFraud&OtherReports

$32.1M

TotalFraudLosses

$300

MedianFraudLosses

18th

StateRank

(Reportsper100KPopulation)

36th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

7,432

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromOregonconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheOregon

DepartmentofJustice.Consumerscanreportmultipletypesofidentitytheft.

634

Reportsper100KPopulation

864

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 60

Pennsylvania

IdentityTheft

CreditBureaus,Information

FurnishersandReportUsers

ImposterScams

OnlineShoppingand

NegativeReviews

BanksandLenders

InternetServices

Prizes,Sweepstakesand

Lotteries

DebtCollection

AutoRelated

Privacy,DataSecurity,and

CyberThreats

23%

11%

10%

9%

4%

4%

3%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

GovernmentDocumentsorBenefits

Fraud

PhoneorUtilitiesFraud

35%

24%

18%

16%

11%

TopIdentityTheftTypes

Fraud&OtherReports

111,261

TotalFraud&OtherReports

$74.7M

TotalFraudLosses

$261

MedianFraudLosses

10th

StateRank

(Reportsper100KPopulation)

28th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

33,886

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromPennsylvaniaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

PennsylvaniaAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

523

Reportsper100KPopulation

1,081

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 61

PuertoRico

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

OnlineShoppingand

NegativeReviews

BanksandLenders

Privacy,DataSecurity,and

CyberThreats

InternetServices

AdvancePaymentsforCredit

Services

DebtCollection

Education

21%

17%

13%

9%

4%

3%

3%

2%

2%

2%

TopTenReportCategories

EmploymentorTax-RelatedFraud

CreditCardFraud

OtherIdentityTheft

GovernmentDocumentsorBenefits

Fraud

LoanorLeaseFraud

39%

21%

19%

12%

11%

TopIdentityTheftTypes

Fraud&OtherReports

6,110

TotalFraud&OtherReports

$8.0M

TotalFraudLosses

$384

MedianFraudLosses

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,663

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromPuertoRicoconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

129

Reportsper100KPopulation

209

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 62

RhodeIsland

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

Prizes,Sweepstakesand

Lotteries

DebtCollection

AutoRelated

HealthCare

61%

6%

5%

2%

2%

2%

2%

2%

1%

1%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

CreditCardFraud

EmploymentorTax-RelatedFraud

BankFraud

80%

9%

6%

4%

3%

TopIdentityTheftTypes

Fraud&OtherReports

7,994

TotalFraud&OtherReports

$4.1M

TotalFraudLosses

$229

MedianFraudLosses

27th

StateRank

(Reportsper100KPopulation)

2nd

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

12,621

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromRhodeIslandconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

736

Reportsper100KPopulation

736

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 63

SouthCarolina

IdentityTheft

CreditBureaus,Information

FurnishersandReportUsers

ImposterScams

OnlineShoppingand

NegativeReviews

BanksandLenders

Prizes,Sweepstakesand

Lotteries

DebtCollection

AutoRelated

InternetServices

TelephoneandMobile

Services

30%

9%

9%

7%

4%

3%

3%

3%

3%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

41%

31%

25%

10%

7%

TopIdentityTheftTypes

Fraud&OtherReports

43,798

TotalFraud&OtherReports

$35.2M

TotalFraudLosses

$294

MedianFraudLosses

14th

StateRank

(Reportsper100KPopulation)

16th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

19,193

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromSouthCarolinaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

SouthCarolinaDepartmentofConsumerAffairs.Consumerscanreportmultipletypesofidentitytheft.

700

Reportsper100KPopulation

1,016

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 64

SouthDakota

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

BanksandLenders

DebtCollection

InternetServices

AutoRelated

HealthCare

CreditBureaus,Information

FurnishersandReportUsers

14%

14%

10%

8%

4%

4%

4%

3%

2%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

EmploymentorTax-RelatedFraud

LoanorLeaseFraud

26%

19%

19%

16%

16%

TopIdentityTheftTypes

Fraud&OtherReports

4,064

TotalFraud&OtherReports

$4.2M

TotalFraudLosses

$252

MedianFraudLosses

50th

StateRank

(Reportsper100KPopulation)

50th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

637

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromSouthDakotaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

440

Reportsper100KPopulation

591

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 65

Tennessee

IdentityTheft

CreditBureaus,Information

FurnishersandReportUsers

ImposterScams

OnlineShoppingand

NegativeReviews

BanksandLenders

Prizes,Sweepstakesand

Lotteries

DebtCollection

InternetServices

AutoRelated

TelephoneandMobile

Services

25%

12%

10%

7%

4%

3%

3%

3%

3%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

40%

35%

19%

10%

10%

TopIdentityTheftTypes

Fraud&OtherReports

59,107

TotalFraud&OtherReports

$40.6M

TotalFraudLosses

$270

MedianFraudLosses

12th

StateRank

(Reportsper100KPopulation)

26th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

19,182

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromTennesseeconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

TennesseeDepartmentofCommerceandInsurance,ConsumerAffairsDivision.Consumerscanreportmultipletypesofidentitytheft.

542

Reportsper100KPopulation

1,361

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 66

Texas

IdentityTheft

CreditBureaus,Information

FurnishersandReportUsers

ImposterScams

OnlineShoppingand

NegativeReviews

DebtCollection

BanksandLenders

InternetServices

AutoRelated

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

36%

10%

8%

5%

4%

3%

3%

2%

2%

2%

TopTenReportCategories

OtherIdentityTheft

LoanorLeaseFraud

CreditCardFraud

GovernmentDocumentsorBenefits

Fraud

PhoneorUtilitiesFraud

32%

29%

28%

14%

11%

TopIdentityTheftTypes

Fraud&OtherReports

238,251

TotalFraud&OtherReports

$203.1M

TotalFraudLosses

$350

MedianFraudLosses

16th

StateRank

(Reportsper100KPopulation)

12th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

134,788

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromTexasconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

284

Reportsper100KPopulation

1,005

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 67

Utah

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

OnlineShoppingand

NegativeReviews

InternetServices

Prizes,Sweepstakesand

Lotteries

Privacy,DataSecurity,and

CyberThreats

BanksandLenders

HealthCare

AutoRelated

29%

10%

8%

7%

3%

3%

3%

3%

2%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

EmploymentorTax-RelatedFraud

BankFraud

51%

29%

27%

7%

6%

TopIdentityTheftTypes

Fraud&OtherReports

22,682

TotalFraud&OtherReports

$23.9M

TotalFraudLosses

$322

MedianFraudLosses

33rd

StateRank

(Reportsper100KPopulation)

24th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

9,366

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromUtahconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

428

Reportsper100KPopulation

800

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 68

Vermont

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

InternetServices

Prizes,Sweepstakesand

Lotteries

BanksandLenders

Privacy,DataSecurity,and

CyberThreats

AutoRelated

TelephoneandMobile

Services

HealthCare

16%

15%

11%

5%

5%

4%

3%

3%

3%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

CreditCardFraud

OtherIdentityTheft

BankFraud

LoanorLeaseFraud

38%

22%

14%

13%

11%

TopIdentityTheftTypes

Fraud&OtherReports

4,346

TotalFraud&OtherReports

$3.6M

TotalFraudLosses

$298

MedianFraudLosses

35th

StateRank

(Reportsper100KPopulation)

45th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

810

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromVermontconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

640

Reportsper100KPopulation

673

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 69

Virginia

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

InternetServices

DebtCollection

AutoRelated

Prizes,Sweepstakesand

Lotteries

Privacy,DataSecurity,and

CyberThreats

16%

13%

9%

6%

5%

4%

3%

3%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

BankFraud

EmploymentorTax-RelatedFraud

32%

30%

18%

12%

11%

TopIdentityTheftTypes

Fraud&OtherReports

79,208

TotalFraud&OtherReports

$72.6M

TotalFraudLosses

$340

MedianFraudLosses

6th

StateRank

(Reportsper100KPopulation)

35th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

15,632

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromVirginiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

525

Reportsper100KPopulation

1,072

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 70

Washington

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Privacy,DataSecurity,and

CyberThreats

BanksandLenders

InternetServices

CreditBureaus,Information

FurnishersandReportUsers

Prizes,Sweepstakesand

Lotteries

AutoRelated

DebtCollection

45%

10%

6%

3%

3%

3%

2%

2%

2%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

CreditCardFraud

EmploymentorTax-RelatedFraud

BankFraud

70%

12%

8%

7%

6%

TopIdentityTheftTypes

Fraud&OtherReports

65,236

TotalFraud&OtherReports

$68.7M

TotalFraudLosses

$400

MedianFraudLosses

13th

StateRank

(Reportsper100KPopulation)

5th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

54,247

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromWashingtonconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

WashingtonAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

521

Reportsper100KPopulation

916

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 71

WestVirginia

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

TelevisionandElectronic

Media

InternetServices

BanksandLenders

AutoRelated

TelephoneandMobile

Services

HealthCare

18%

14%

10%

7%

5%

5%

3%

3%

3%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

CreditCardFraud

EmploymentorTax-RelatedFraud

BankFraud

42%

19%

15%

15%

12%

TopIdentityTheftTypes

Fraud&OtherReports

11,946

TotalFraud&OtherReports

$9.4M

TotalFraudLosses

$205

MedianFraudLosses

39th

StateRank

(Reportsper100KPopulation)

42nd

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

2,646

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromWestVirginiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

535

Reportsper100KPopulation

1,072

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 72

State

Wisconsin

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

InternetServices

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

DebtCollection

19%

14%

10%

5%

4%

4%

3%

3%

3%

3%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

GovernmentDocumentsorBenefits

Fraud

LoanorLeaseFraud

BankFraud

26%

26%

25%

13%

12%

TopIdentityTheftTypes

Fraud&OtherReports

39,231

TotalFraud&OtherReports

$34.3M

TotalFraudLosses

$249

MedianFraudLosses

37th

StateRank

(Reportsper100KPopulation)

40th

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

8,986

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromWisconsinconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

WisconsinDepartmentofAgriculture,Trade,andConsumerProtection.Consumerscanreportmultipletypesofidentitytheft.

492

Reportsper100KPopulation

850

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 73

State

Wyoming

IdentityTheft

ImposterScams

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

InternetServices

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

AutoRelated

DebtCollection

HealthCare

20%

12%

10%

8%

4%

3%

3%

3%

3%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

EmploymentorTax-RelatedFraud

CreditCardFraud

OtherIdentityTheft

BankFraud

35%

22%

17%

14%

11%

TopIdentityTheftTypes

Fraud&OtherReports

3,582

TotalFraud&OtherReports

$4.1M

TotalFraudLosses

$312

MedianFraudLosses

45th

StateRank

(Reportsper100KPopulation)

41st

StateRank

(Reportsper100KPopulation)

©2021Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

875

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2020reportsfromWyomingconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.TheidentifiedMetropolitanAreasinWyominghaveapopulationof99,000ormore.

764

Reportsper100KPopulation

764

FraudLosses
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 74

Rank MetropolitanArea

Reportsper100K

Population

#ofReports

1 Tuscaloosa,ALMetropolitanStatisticalArea

2 Sebastian-VeroBeach,FLMetropolitanStatisticalArea

3 LittleRock-NorthLittleRock-Conway,ARMetropolitanStatisticalArea

4 Memphis,TN-MS-ARMetropolitanStatisticalArea

5 Miami-FortLauderdale-PompanoBeach,FLMetropolitanStatisticalArea

6 HomosassaSprings,FLMetropolitanStatisticalArea

7 Atlanta-SandySprings-Alpharetta,GAMetropolitanStatisticalArea

8 LasVegas-Henderson-Paradise,NVMetropolitanStatisticalArea

9 Jacksonville,FLMetropolitanStatisticalArea

10 PalmBay-Melbourne-Titusville,FLMetropolitanStatisticalArea

11 Tampa-St.Petersburg-Clearwater,FLMetropolitanStatisticalArea

12 EastStroudsburg,PAMetropolitanStatisticalArea

13 Orlando-Kissimmee-Sanford,FLMetropolitanStatisticalArea

14 Washington-Arlington-Alexandria,DC-VA-MD-WVMetropolitanStatisticalArea

15 Philadelphia-Camden-Wilmington,PA-NJ-DE-MDMetropolitanStatisticalArea

16 PortSt.Lucie,FLMetropolitanStatisticalArea

17 Montgomery,ALMetropolitanStatisticalArea

18 Baltimore-Columbia-Towson,MDMetropolitanStatisticalArea

19 Charlotte-Concord-Gastonia,NC-SCMetropolitanStatisticalArea

20 Killeen-Temple,TXMetropolitanStatisticalArea

21 SantaFe,NMMetropolitanStatisticalArea

22 VirginiaBeach-Norfolk-NewportNews,VA-NCMetropolitanStatisticalArea

23 NorthPort-Sarasota-Bradenton,FLMetropolitanStatisticalArea

24 Tallahassee,FLMetropolitanStatisticalArea

25 Columbia,SCMetropolitanStatisticalArea

26 Dover,DEMetropolitanStatisticalArea

27 ColoradoSprings,COMetropolitanStatisticalArea

28 Deltona-DaytonaBeach-OrmondBeach,FLMetropolitanStatisticalArea

29 MyrtleBeach-Conway-NorthMyrtleBeach,SC-NCMetropolitanStatisticalArea

30 Savannah,GAMetropolitanStatisticalArea

31 Kingston,NYMetropolitanStatisticalArea

32 PuntaGorda,FLMetropolitanStatisticalArea

33 Houston-TheWoodlands-SugarLand,TXMetropolitanStatisticalArea

34 Boulder,COMetropolitanStatisticalArea

35 Richmond,VAMetropolitanStatisticalArea

36 LakeHavasuCity-Kingman,AZMetropolitanStatisticalArea

37 PrescottValley-Prescott,AZMetropolitanStatisticalArea

38 Ocala,FLMetropolitanStatisticalArea

39 Dallas-FortWorth-Arlington,TXMetropolitanStatisticalArea

40 Beaumont-PortArthur,TXMetropolitanStatisticalArea

41 TheVillages,FLMetropolitanStatisticalArea

42 Cleveland-Elyria,OHMetropolitanStatisticalArea

43 St.Louis,MO-ILMetropolitanStatisticalArea

44 Olympia-Lacey-Tumwater,WAMetropolitanStatisticalArea

45 Reno,NVMetropolitanStatisticalArea

46 Huntsville,ALMetropolitanStatisticalArea

47 Austin-RoundRock-Georgetown,TXMetropolitanStatisticalArea

48 Seattle-Tacoma-Bellevue,WAMetropolitanStatisticalArea

49 NewYork-Newark-JerseyCity,NY-NJ-PAMetropolitanStatisticalArea

50 Denver-Aurora-Lakewood,COMetropolitanStatisticalArea

2,273 5,729

1,614 2,581

1,376 10,216

1,361 18,322

1,319 81,365

1,261 1,887

1,227 73,880

1,223 27,721

1,136 17,719

1,094 6,583

1,093 34,930

1,081 1,840

1,072 27,956

1,072 67,314

1,069 65,226

1,066 5,214

1,029 3,841

1,018 28,508

1,016 26,802

1,005 4,628

1,000 1,504

989 17,494

986 8,249

976 3,779

972 8,150

972 1,757

963 7,184

959 6,411

957 4,754

953 3,750

953 1,692

952 1,798

951 67,231

942 3,074

939 12,131

938 1,990

932 2,190

931 3,405

931 70,481

927 3,641

922 1,221

920 18,854

918 25,731

916 2,661

914 4,349

908 4,282

901 20,065

900 35,803

898 172,473

897 26,615

Top50MetropolitanAreas:FraudandOtherReports

CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

MetropolitanAreasaredefinedbytheOfficeofManagementandBudget,andpopulationestimatesarebasedon2019U.S.Censusfigures.MetropolitanAreasarerankedbased

onthenumberofreportsper100,000population.Reportsexcludestate-specificdatacontributorreports.
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 75

Rank MetropolitanArea

Reportsper100K

Population

#ofReports

1 Topeka,KSMetropolitanStatisticalArea

2 Lawrence,KSMetropolitanStatisticalArea

3 Wichita,KSMetropolitanStatisticalArea

4 Manhattan,KSMetropolitanStatisticalArea

5 Tuscaloosa,ALMetropolitanStatisticalArea

6 LittleRock-NorthLittleRock-Conway,ARMetropolitanStatisticalArea

7 Chicago-Naperville-Elgin,IL-IN-WIMetropolitanStatisticalArea

8 Bloomington,ILMetropolitanStatisticalArea

9 Springfield,ILMetropolitanStatisticalArea

10 Providence-Warwick,RI-MAMetropolitanStatisticalArea

11 Peoria,ILMetropolitanStatisticalArea

12 Sumter,SCMetropolitanStatisticalArea

13 Memphis,TN-MS-ARMetropolitanStatisticalArea

14 Atlanta-SandySprings-Alpharetta,GAMetropolitanStatisticalArea

15 Seattle-Tacoma-Bellevue,WAMetropolitanStatisticalArea

16 Champaign-Urbana,ILMetropolitanStatisticalArea

17 Decatur,ILMetropolitanStatisticalArea

18 Miami-FortLauderdale-PompanoBeach,FLMetropolitanStatisticalArea

19 Kankakee,ILMetropolitanStatisticalArea

20 KansasCity,MO-KSMetropolitanStatisticalArea

21 LasVegas-Henderson-Paradise,NVMetropolitanStatisticalArea

22 Rockford,ILMetropolitanStatisticalArea

23 Houston-TheWoodlands-SugarLand,TXMetropolitanStatisticalArea

24 Shreveport-BossierCity,LAMetropolitanStatisticalArea

25 Olympia-Lacey-Tumwater,WAMetropolitanStatisticalArea

26 Portland-SouthPortland,MEMetropolitanStatisticalArea

27 Tallahassee,FLMetropolitanStatisticalArea

28 Killeen-Temple,TXMetropolitanStatisticalArea

29 Boston-Cambridge-Newton,MA-NHMetropolitanStatisticalArea

30 WarnerRobins,GAMetropolitanStatisticalArea

31 Florence,SCMetropolitanStatisticalArea

32 Bremerton-Silverdale-PortOrchard,WAMetropolitanStatisticalArea

33 Ottawa,ILMicropolitanStatisticalArea

34 Carbondale-Marion,ILMetropolitanStatisticalArea

35 Reno,NVMetropolitanStatisticalArea

36 Augusta-Waterville,MEMicropolitanStatisticalArea

37 Dallas-FortWorth-Arlington,TXMetropolitanStatisticalArea

38 Bellingham,WAMetropolitanStatisticalArea

39 Macon-BibbCounty,GAMetropolitanStatisticalArea

40 Columbus,GA-ALMetropolitanStatisticalArea

41 Columbia,SCMetropolitanStatisticalArea

42 Wenatchee,WAMetropolitanStatisticalArea

43 Spokane-SpokaneValley,WAMetropolitanStatisticalArea

44 Lafayette,LAMetropolitanStatisticalArea

45 LosAngeles-LongBeach-Anaheim,CAMetropolitanStatisticalArea

46 Pinehurst-SouthernPines,NCMicropolitanStatisticalArea

47 Worcester,MA-CTMetropolitanStatisticalArea

48 BatonRouge,LAMetropolitanStatisticalArea

49 Bangor,MEMetropolitanStatisticalArea

50 Yakima,WAMetropolitanStatisticalArea

1,925 4,465

1,717 2,099

1,395 8,929

1,207 1,573

1,195 3,011

1,156 8,579

1,145 108,287

1,042 1,788

994 2,056

970 15,751

935 3,746

916 1,286

902 12,136

896 53,964

879 34,968

870 1,966

824 857

816 50,341

815 895

806 17,400

803 18,206

738 2,480

724 51,165

713 2,816

711 2,066

691 3,722

686 2,655

680 3,131

678 33,030

677 1,256

668 1,369

637 1,730

633 931

631 857

609 2,895

598 731

597 45,242

591 1,354

590 1,357

588 1,887

587 4,918

585 706

579 3,294

573 2,805

568 75,066

557 562

537 5,087

527 4,506

521 792

516 1,294

Top50MetropolitanAreas:IdentityTheftReports

CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

MetropolitanAreasaredefinedbytheOfficeofManagementandBudget,andpopulationestimatesarebasedon2019U.S.Censusfigures.MetropolitanAreasarerankedbased

onthenumberofreportsper100,000population.
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 76

ConsumerSentinelNetwork

TheConsumerSentinelNetworkisafree,onlinedatabaseofconsumerreportsavailableonlytolaw

enforcement.Itincludesreportsaboutidentitytheft,fraud,financialtransactions,debtcollection,and

creditreports,amongothersubjects.TheConsumerSentinelNetworkisbasedonthepremisethat

sharinginformationcanmakelawenforcementevenmoreeffective.Tothatend,theConsumerSentinel

Networkprovideslawenforcementmemberswithaccesstoconsumerreportsprovideddirectlytothe

FTC,aswellastoreportssharedbyotherdatacontributors.

IdentityTheft.gov

IdentityTheft.govisthefederalgovernment’sone-stopresourceforidentitytheftvictims.Peoplecanuse

IdentityTheft.govtoreportidentitythefttotheFederalTradeCommissionandgetastep-by-steppersonal

recoveryplan.ThesitewillalsocreateanIdentityTheftReportvictimscanusetocleartheircreditfilesof

fraudulentinformationresultingfromtheidentitytheft.IdentityTheft.govhasdetailedadviceformore

than30typesofidentitytheft,andalsoisavailableinSpanishatRobodeIdentidad.gov.Whenpeopleuse

IdentityTheft.gov,theirreportbecomespartoftheConsumerSentinelNetworkdatabaseandisavailable

totheNetwork’slawenforcementmembers.

Econsumer.gov

Econsumer.govwascreatedinApril2001togatherandsharecross-bordere-commercereports,to

respondtothechallengesofmultinationalinternetfraud,andtoimproveconsumerconfidencein

e-commerce.Today,consumerprotectionagenciesin41countriesandtheOECDparticipatein

econsumer.gov.Througheconsumer.gov,consumerscanfilecross-borderconsumerreportsonlineand

learnotherstepstotaketocombatfraud.ThewebsiteisavailableinEnglish,French,German,Japanese,

Korean,Polish,Spanish,andTurkish.Thereportsintoeconsumer.govareaccessibletoConsumer

Sentinelmembersandcertifiedforeignlawenforcementagencies.

AppendixA1:TheConsumerSentinelNetwork
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 77

FTC-WebReports(IDT)

FTC-WebReports(Fraud&Other)

FTC-MobileReports(Fraud&Other)

FTC-"877FTCHELP"(Fraud&Other)

FTC-MobileReports(IDT)

FTC-"877IDTHEFT"

BetterBusinessBureau

ConsumerFinancialProtectionBureau

InternetCrimeComplaintCenter

OtherDataContributors

StateLawEnforcementAgencies

PublishersClearingHouse

MicrosoftCorporationCyberCrimeCenter

1,066,287(22.59%)

639,784(13.55%)

515,083(10.91%)

232,846(4.93%)

216,328(4.58%)

105,000(2.22%)

757,331(16.04%)

524,996(11.12%)

199,099(4.22%)

160,647(3.40%)

160,081(3.39%)

80,146(1.70%)

63,115(1.34%)

AppendixA2:MajorDataContributors

FTC

OtherDataContributors

Percentagesarebasedonthetotalnumberof2020Sentinelreports(4,720,743).Whereappropriate,thetypeofreportprovidedbytheorganizationisindicatedinparenthesis.
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 78

AppendixA3:DataContributors

DataContributor

2018

#of

Reports

%

2019

#of

Reports

%

2020

#of

Reports

%

FTC-WebReports(IDT)

FTC-WebReports(Fraud&Other)

FTC-MobileReports(Fraud&Other)

FTC-"877FTCHELP"(Fraud&Other)

FTC-MobileReports(IDT)

FTC-"877IDTHEFT" 2.87%

2.62%

11.34%

6.19%

10.89%

8.77%

89,555

81,518

353,366

192,738

339,284

273,271

2.20%

3.13%

10.57%

11.04%

14.04%

14.72%

71,339

101,692

342,946

358,138

455,548

477,492

2.22%

4.58%

4.93%

10.91%

13.55%

22.59%

105,000

216,328

232,846

515,083

639,784

1,066,287

FTC

DataContributor

2018

#of

Reports

%

2019

#of

Reports

%

2020

#of

Reports

%

BetterBusinessBureau

ConsumerFinancialProtectionBureau

InternetCrimeComplaintCenter

PublishersClearingHouse

MicrosoftCorporationCyberCrimeCenter 3.57%

3.69%

10.68%

17.80%

111,172

115,078

332,728

554,428

2.40%

3.10%

10.88%

18.24%

77,769

100,471

353,152

592,001

1.34%

1.70%

4.22%

11.12%

16.04%

63,115

80,146

199,099

524,996

757,331

TopDataContributors

DataContributor

2018

#of

Reports

%

2019

#of

Reports

%

2020

#of

Reports

%

U.S.DepartmentofEducation

MoneyGramInternational&WesternUnionMoneyTransfer

U.S.PostalInspectionService

Others

AARPFraudWatchNetwork

PrivacyStar

ScamDetector

NationalConsumerLeague

Canada,CompetitionBureau

U.S.DepartmentofJusticeDisasterFraudTaskForce 0.00%

0.05%

0.14%

0.11%

12.01%

0.20%

1.32%

0.54%

2.55%

0.99%

117

1,594

4,384

3,364

374,054

6,257

41,228

16,966

79,560

30,843

0.00%

0.06%

0.13%

0.09%

1.01%

0.31%

0.62%

0.57%

1.63%

1.32%

129

1,971

4,116

2,903

32,894

10,115

20,078

18,446

52,860

42,690

0.07%

0.07%

0.10%

0.11%

0.19%

0.20%

0.22%

0.55%

0.91%

0.99%

3,193

3,197

4,689

5,332

9,174

9,457

10,401

25,830

42,804

46,570

OtherDataContributors

PercentagesarebasedonthetotalnumberofSentinelreportsin2018(3,115,556),2019(3,244,844),and2020(4,720,743).
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 79

DataContributor

2018

#of

Reports

%

2019

#of

Reports

%

2020

#of

Reports

%

Ohio,AttorneyGeneral

Massachusetts,AttorneyGeneral

NewYork,AttorneyGeneral

Pennsylvania,AttorneyGeneral

Washington,AttorneyGeneral

Wisconsin,DepartmentofAgriculture,Trade,andConsumerProtection

NorthCarolina,DepartmentofJustice

Maine,AttorneyGeneral

Michigan,AttorneyGeneral

Indiana,AttorneyGeneral

FloridaDepartmentofAgricultureandConsumerServices

Louisiana,AttorneyGeneral

Tennessee,DepartmentofCommerceandInsurance,ConsumerAffairs

Division

Nebraska,AttorneyGeneral

Oregon,DepartmentofJustice

Iowa,AttorneyGeneral

SouthCarolina,DepartmentofConsumerAffairs

Connecticut,DepartmentofConsumerProtection

Nevada,AttorneyGeneral

Idaho,AttorneyGeneral

Montana,AttorneyGeneral

Hawaii,OfficeofConsumerProtection

Alaska,AttorneyGeneral

Mississippi,AttorneyGeneral

Colorado,AttorneyGeneral 0.02%

0.01%

0.01%

0.01%

0.01%

0.03%

0.00%

0.00%

0.10%

0.01%

0.07%

0.10%

0.05%

0.13%

0.00%

0.12%

0.12%

0.16%

0.32%

0.19%

0.27%

0.43%

0.32%

0.47%

0.72%

727

309

309

240

206

814

148

6

3,225

196

2,052

3,130

1,496

4,029

70

3,680

3,886

4,857

9,917

5,899

8,549

13,341

9,831

14,750

22,384

0.02%

0.02%

0.01%

0.01%

0.01%

0.02%

0.00%

0.05%

0.08%

0.08%

0.08%

0.10%

0.06%

0.08%

0.22%

0.11%

0.15%

0.17%

0.28%

0.29%

0.26%

0.39%

0.38%

0.41%

0.65%

575

691

303

241

473

675

144

1,615

2,533

2,536

2,540

3,393

2,021

2,740

7,142

3,716

4,996

5,443

9,229

9,455

8,416

12,526

12,418

13,223

21,050

0.00%

0.01%

0.01%

0.02%

0.03%

0.03%

0.04%

0.05%

0.06%

0.07%

0.07%

0.09%

0.09%

0.11%

0.18%

0.18%

0.19%

0.20%

0.25%

0.35%

0.37%

0.43%

0.56%

220

502

566

808

1,294

1,436

1,948

2,424

2,901

3,093

3,225

4,103

4,179

5,091

8,435

8,584

9,144

9,411

11,805

16,392

17,421

20,473

26,626

StateLawEnforcementAgencies

AppendixA3:DataContributors

PercentagesarebasedonthetotalnumberofSentinelreportsin2018(3,115,556),2019(3,244,844),and2020(4,720,743).
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 80

AppendixA4:BetterBusinessBureauDataContributors

BBBserving...Akron

Abilene

Amarillo

Arkansas

Acadiana

CantonRegion&GreaterWestVirginia

Central&EasternKentucky

Central&SouthAlabama

CentralandWesternMAandNortheasternCT

CentralCaliforniaandInlandEmpireCounties

CentralEastTexas

CentralFlorida

CentralIllinois

CentralIndiana

CentralandNorthwestNorthCarolina

CentralOhio

CentralOklahoma

CentralSouthCarolina&Charleston

CentralVirginia

Chicago&NorthernIllinois

CincinnatiArea,SouthernOhio,NorthernKentucky,SEIndiana

CoastalCarolina

ConchoValley

Connecticut

DaytonandMiamiValley

Delaware

Detroit&EasternMichigan

E.&SWMissouri&S.Illinois

EasternMA,ME,RI&VT

EasternNorthCarolina

EasternOklahoma

ElPaso

FallLineCorridor

GreaterCleveland

GreaterEastTennessee

GreaterHamptonRoads

GreaterHoustonandSouthTexas

GreaterIowa,QuadCitiesandSiouxlandRegion

GreaterKansasCity

GreaterMaryland

GreaterNewOrleansArea

HeartofTexas

LosAngelesandSiliconValley

Louisville,SouthernIndiana&WesternKentucky

MahoningValley

MetroAtlanta,Athens&NEGeorgia

MetroWashingtonDC&EasternPennsylvania

MetropolitanNewYork

MiddleTennessee

Mid-South

MinnesotaandNorthDakota

Mississippi

Nebraska,SouthDakota,KansasPlains&SWIowa

NewHampshire

NewJersey

NewMexicoandSouthwestColorado

NorthAlabama

NorthCentralTexas

BBBserving...Northeast&CentralLouisiana&theArk-La-Tex

NortheastCalifornia

NortheastFloridaandtheSoutheastAtlantic

NorthernColoradoandWyoming

NorthernIndiana

NorthernNevadaandUtah

Northwest+Pacific

NorthwestFlorida

NorthwestandWestCentralOhioandSEMichigan

PacificSouthwest

SanFranciscoBayAreaandNorthernCoastalCalifornia

SouthCentralLouisiana

SouthPlains

SoutheastFlorida&theCaribbean

SoutheastTennessee&NorthwestGeorgia

SoutheastTexas

SouthernArizona

SouthernColorado

SouthernNevada

SouthernPiedmontandWesternNorthCarolina

SouthwestLouisiana

Tri-Counties

Tri-State

UpstateNewYork

UpstateSouthCarolina

WestFlorida

WesternMichigan

WesternPennsylvania

WesternVirginia

Wisconsin

Canada

AtlanticProvinces

CentralOntario

MainlandB.C.

Manitoba&N.W.Ontario

NorthernCapitalRegionsandQuebec

Saskatchewan

SouthernAlbertaandEastKootenay

VancouverIsland

WesternOntario

Mexico

BBBMexico

UnitedStates
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 81

AppendixB1:DescriptionsofReportCategories

FraudReportCategories

AdvancePaymentsforCreditServices:

Thepromiseofaloanorcreditcardthatrequiresyoutopayafeefirst;worthlesscreditcardlossprotectionandinsurance

programs;thepromisethataccuratenegativeinformationcanberemovedfromyourcreditfileforafee;servicesofferingto

recovergovernmentrefundsorunclaimedfunds;etc.

BusinessandJobOpportunities:

Franchiseorbusinessopportunities(e.g.,offerstostartanewbusiness);work-at-homeplans,(e.g.,stuffingenvelopesor

processingmedicalclaims);multi-levelmarketingschemes;jobscams,joblistings,oremploymentservices;inventionsoridea

promotions.

CharitableSolicitations:

Misleadingpitchesfordonationstobenefitacharity;solicitationsforboguscharityorrelieforganizations;etc.

ForeignMoneyOffersandFakeCheckScams:

Lettersore-mailspromisingapercentageofmillionsofdollarsthatfromaforeigncountryinreturnformoney,bankaccount

numbersorotheridentifyinginformationfromthevictim;fraudulentschemesinvolvingforeignlotteries,mysteryshoppersor

internetpurchases\classifiedadsinwhichsomeoneisoverpaidwithacounterfeitcheckandaskedtowirebackthe

differenceimmediatelyaftercheckdeposit,leavingthevictimresponsibleforthefundswithdrawn;etc.

Grants:

Businessesorindividualsmarketingeithergovernmentgrantopportunitiesorfinancialaidassistanceservices;problemswith

studentloanprocessors,debtcollectorscollectingondefaultedstudentloans,diplomamillsandotherunaccredited

educationalinstitutions;etc.

HealthCare:

Fraudulent,misleadingordeceptiveclaimsfor:visioncorrectionprocedures;dietarysupplements;weightlossproductsor

services;impotencytreatments;healthspasandequipments;infertilityservices;sunscreens;HIVtestkits;medicaldiscount

plans;aswellascomplaintsaboutover-the-counterorprescriptiondrugs;othermedicalproducts,suppliesortreatments.

Alsoincludesreportsabouteyecareandfitnessmonitorsanddevicesthatcanconnecttotheinternetanduseaprocessoror

sensorstocollectconsumerinformation;etc.

ImposterScams:

Someonepretendstobeatrustedpersontogetconsumerstosendmoneyorgivepersonalinformation.Examplesinclude

scammersclaimingtoworkfororbeaffiliatedwithagovernmentagency;scammersposingasafriendorrelativewithan

emergencyneedformoney;scammersposingasaromanticinterest;scammersclaimingtobeacomputertechnician

offeringtechnicalsupport;andscammersclaimingtobeaffiliatedwithaprivateentity(e.g.,acharityorcompany).

InternetServices:

Problemswithwebstitecontent,includingwebsitesthatoffercontentforafeeoradvertiseproductsandservices;difficulty

cancelinganISPoronlineaccount;issueswithonlinepaymentservices,socialnetworkingservices,internetgaming,and

virtualreality;undisclosedcharges;websitedesignandpromotionservices;andproblemswithbroadbandinternetservices

andcontent,includingthetruthfulnessofcost,access,andspeeddisclosures.

InvestmentRelated:

Investmentopportunitiesindaytrading;goldandgems;art;rarecoins;otherinvestmentproducts;reportsaboutcompanies

thatofferadviceorseminarsoninvestments;etc.

MagazinesandBooks:

Pitchesfor"free,""pre-paid,"or"special"magazineorbooksubscriptiondeals;etc.

CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 82

AppendixB1:DescriptionsofReportCategories

MortgageForeclosureReliefandDebtManagement:

Mortgagelenders,brokersandotherentitiesmakingfalsepromisestosaveconsumers’homesfromforeclosure;mortgage

refinancing,mortgagetermmodificationsanddebtmanagementissues;creditorganizationschargingexcessivefees,making

falsepromisestoprovidefreeservices,paycreditorsorreduceinterestrates.

OfficeSuppliesandServices:

Fraudulentordeceptiveoffersfortoner,copierpaper,maintenancesupplies,equipmentmaintenancecontracts;classified

advertisingandyellowpageinvoicescams;websitecrammingschemes;etc.

OnlineShoppingandNegativeReviews:

Undisclosedcosts,failuretodeliverontime,non-delivery,andrefusaltohonoraguaranteeonpurchasesmadeonline;

internetauctions(startingOctober22,2020);businessestryingtopreventpeoplefromgivinghonestreviewsaboutproducts

orservicestheypurchased.

Prizes,SweepstakesandLotteries:

Promotionsfor"free"prizesforafee;foreignlotteriesandsweepstakesofferedthroughthephone,fax,e-mailormail;etc.

TaxPreparers:

Companiesthatengagein"skimming"consumertaxrefundsorcharginginflatedfeeswhilepromisingsubstantialrefunds;

companiesaidingconsumersinwillfullyandintentionallyfalsifyinginformationonataxreturntolimittheamountoftax

liability;entitiespretendingtobetaxpreparersortheIRStoobtainfundsorinformationfromconsumers.

TelephoneandMobileServices:

Advertisingrelatedtomobileplans,ratesorcoverageareas;problemswithmobileapplicationsordownloads;othermobile

deviceproblems;chargesforcallsto"toll-free"numbers;unauthorizedcharges,suchaschargesforcallsconsumersdidnot

make;unauthorizedswitchingofconsumers’phoneserviceprovider;misleadingpre-paidphonecardoffers;VoIPservice

problems;unsolicitedfaxes;electronicconsumerproductssuchassmartwatchesandconnected-homedevicesthatcan

connecttotheinternetanduseaprocessororsensorstocollectconsumerinformation;etc.

Travel,VacationsandTimesharePlans:

Deceptiveoffersfor"free"orlow-costvacations;cut-ratestudenttravelpackages;misleadingtimeshareoffers;etc.

IdentityTheft

IdentityTheft:

Someoneappropriatesyourpersonalidentifyinginformation(likeyourSocialSecuritynumberorcreditcardaccountnumber)

tocommitfraudortheft.

OtherReportCategories

AutoRelated:

Misleadingordeceptiveclaimsregardingautoprices,financing,leasingorwarranties;repair\maintenanceissueswithnewly

purchasedusedornewcars,includingdissatisfactionwithserviceprovidedbyautomechanics;pricefixingandpricegouging

concernsagainstgasstationsandoilcompanies;etc.

BanksandLenders:

Deceptiveorpredatorymortgagelendingpractices;problemswithmodificationofmortgageterms;miscellaneouscustomer

serviceandaccountissueswithbankorcreditunionproducts,includingpaydayloans,studentloans,autotitleloans,fees

andoverdraftcharges;otherfinancecompanylendingproducts,servicesandpractices;etc.

CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.
CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 83

AppendixB1:DescriptionsofReportCategories

ComputerEquipmentandSoftware:

Problemswithcomputersoftware,hardwareandcomputerequipmentpurchases;unwantedorunauthorizedsoftware

installationsanddownloads;etc.

CreditBureaus,InformationFurnishersandReportUsers:

CreditReportingAgency(CRA)orfurnisherprovidesinaccurateinformationorfailstoreinvestigatedisputedinformation;CRA

providesinadequatephonehelp;difficultiesorderingfreeannualcreditreports;impermissibleaccessto\inquiryoncredit

reports;etc.

CreditCards:

Accountorbillingissues,includinginterestratechanges,latefees,creditdisputesandovercharges;fraudulentcreditcard

offers\phishingattempts;etc.

DebtCollection:

Debtcollectorcallsrepeatedlyorcontinuously,falselyrepresentstheamountorstatusofdebt,failstosendwrittennoticeof

debt,falselythreatenssuit,usesprofanelanguage,failstoidentifyselfasdebtcollectorand\orviolatesotherprovisionsof

theFairDebtCollectionPracticesAct.

Education:

Problemswithtradeorvocationalschoolservices,includingissuesrelatedtoaccreditation,billingandcollection,or

institutionaladvertisingclaimsrelatedtousefulnessofthedegreeorjobprospectsaftergraduation.Also,reportsabout

traditionalcollegesanduniversities.

FuneralServices:

Quality,services,price,orpricedisclosuresoffuneralserviceproviders.

HomeRepair,ImprovementandProducts:

Defectivefurnitureorappliances;serviceorwarranty-relatedissues;furnitureorappliancedeliveryproblems,including

receivingwrongorincompleteproducts;problemswithhomerepairservicesandcontractors;issueswithhomeprotection

devicesorservices;problemswithhomewarranties;reportsaboutgeneralhousing-relatedissues;etc.

Privacy,DataSecurity,andCyberThreats:

Reportsaboutdataprivacy,includingchildren'sonlineprivacy.Thisincludesreportsaboutthecollection,storage,use,

disclosure,ordisposalofconsumerdata;reportsaboutthepracticesandprocessescompaniesusetosecureconsumerdata.

Alsoincludedarereportsaboutmalwareandcomputerexploits,includingspyware,malware,denialofserviceattacks,etc.

TelevisionandElectronicMedia:

Reportsabouttelevisionprogrammingandadvertisements;miscellaneousproblemswithdigitalentertainment,including

DVDs,CDs,MP3s,satellitemusicservices,onlinestreaming,andvideoondemand;issueswithTVreception,installation,

billing,andpromotionsofsatelliteandcabletelevisionproviders.

CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 84

Category

2018

#Reports %

2019

#Reports %

2020

#Reports %

AdvancePaymentsforCreditServices

AutoRelated

BanksandLenders

BusinessandJobOpportunities

CharitableSolicitations

ComputerEquipmentandSoftware

CreditBureaus,InformationFurnishersandReportUsers

CreditCards

DebtCollection

Education

ForeignMoneyOffersandFakeCheckScams

FuneralServices

Grants

HealthCare

HomeRepair,ImprovementandProducts

IdentityTheft

ImposterScams

InternetServices

InvestmentRelated

MagazinesandBooks

MiscellaneousReports

MortgageForeclosureReliefandDebtManagement

OfficeSuppliesandServices

OnlineShoppingandNegativeReviews

Privacy,DataSecurity,andCyberThreats

Prizes,SweepstakesandLotteries

TaxPreparers

TelephoneandMobileServices

TelevisionandElectronicMedia

Travel,VacationsandTimesharePlans

UnspecifiedReports 13.58%

1.02%

1.29%

2.46%

0.14%

4.50%

0.08%

4.91%

0.19%

0.34%

1.19%

0.22%

0.47%

2.06%

17.65%

14.26%

0.58%

1.68%

0.20%

0.03%

0.88%

0.51%

15.55%

1.70%

4.42%

0.64%

0.14%

0.83%

4.64%

3.67%

0.66%

423,242

31,822

40,299

76,613

4,318

140,090

2,526

152,888

5,958

10,591

37,002

6,838

14,696

64,058

549,922

444,344

18,198

52,326

6,344

1,036

27,541

16,012

484,320

52,845

137,821

19,817

4,492

25,793

144,622

114,420

20,617

20.27%

1.14%

1.17%

2.59%

0.13%

3.85%

0.10%

5.49%

0.17%

0.33%

1.41%

0.23%

0.47%

2.41%

19.90%

20.05%

0.84%

1.96%

0.16%

0.04%

0.96%

0.66%

4.20%

1.70%

5.10%

0.44%

0.11%

0.88%

4.78%

3.70%

0.54%

657,593

37,152

37,816

84,118

4,199

124,956

3,155

178,117

5,623

10,796

45,871

7,623

15,373

78,100

645,874

650,523

27,399

63,519

5,303

1,155

31,171

21,370

136,314

55,238

165,485

14,347

3,487

28,553

155,052

120,104

17,480

20.47%

1.55%

0.87%

1.73%

0.10%

2.46%

1.59%

7.49%

0.11%

0.23%

1.02%

0.13%

0.52%

2.97%

10.56%

29.39%

1.11%

1.77%

0.09%

0.03%

0.81%

0.57%

2.55%

1.40%

6.70%

0.45%

0.10%

1.25%

3.62%

2.55%

0.36%

966,410

73,388

41,079

81,835

4,616

116,205

74,925

353,509

5,392

10,727

48,278

6,333

24,647

140,435

498,278

1,387,615

52,555

83,472

4,014

1,309

38,420

26,872

120,190

66,090

316,521

21,306

4,629

59,131

170,958

120,474

16,842

AppendixB2:ReportCategoriesoverThreeYears

CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

PercentagesarebasedonthetotalnumberofSentinelreportsin2018(3,115,556),2019(3,244,844),and2020(4,720,743).Consumerscanreportmorethanonecategory

orsubcategory.
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 85

Category Subcategory

2018

#of

Reports

%of

Reports

2019

#of

Reports

%of

Reports

2020

#of

Reports

%of

Reports

AdvancePaymentsforCredit

Services

Advance-FeeCredit

CreditCardLossProtection

CreditRepair

RefundScams

AutoRelated AutoFinancing

AutoParts&Repairs

AutoRenting&Leasing

AutoService&Warranties

Gasoline

NewAutoSales

UsedAutoSales

BanksandLenders AutoTitleLending

Bank&CreditUnionLending

Banks,CreditUnions&S&Ls

FinanceCompanyLending

Misc.InstitutionLending

MortgageLending

PaydayLoans

StudentLoans

BusinessandJobOpportunities Business&Work-at-HomeOpportunities

Franchises&Distributorships*

InventionPromotion

JobScams&EmploymentAgencies

Pyramids&Multi-LevelMarketing

CharitableSolicitations CharitableSolicitations

ComputerEquipmentandSoftware ComputerEquipment&Software

CreditBureaus,Information

FurnishersandReportUsers

CreditBureaus

CreditInformationFurnishers

CreditReportUsers

CreditCards CreditCards

DebtCollection CreditorDebtCollection

ThirdPartyDebtCollection

Education Colleges&Universities

Trade&VocationalSchools

0.02%

0.10%

0.00%

0.54%

565

3,125

76

16,851

0.01%

0.12%

0.00%

0.40%

472

3,987

134

12,887

0.01%

0.07%

0.00%

0.28%

333

3,240

170

13,099

0.97%

1.17%

0.01%

0.23%

0.32%

0.69%

0.33%

30,165

36,592

345

7,201

9,905

21,573

10,288

0.92%

1.14%

0.01%

0.24%

0.34%

0.80%

0.30%

29,919

36,970

311

7,825

10,968

26,071

9,874

0.66%

0.71%

0.01%

0.22%

0.24%

0.55%

0.21%

30,956

33,462

682

10,221

11,256

26,043

9,749

1.00%

0.24%

1.24%

0.29%

0.25%

1.58%

0.01%

0.03%

31,167

7,599

38,707

9,157

7,774

49,074

277

979

1.14%

0.24%

1.09%

0.34%

0.24%

1.69%

0.01%

0.03%

36,884

7,787

35,423

11,150

7,759

54,940

370

958

0.80%

0.13%

0.83%

0.29%

0.19%

1.35%

0.01%

0.02%

37,563

6,365

39,164

13,694

9,190

63,637

595

985

0.05%

0.32%

0.02%

0.01%

0.42%

1,584

9,976

767

465

13,115

0.05%

0.31%

0.03%

0.02%

0.47%

1,738

10,172

849

743

15,095

0.08%

0.76%

0.02%

0.02%

0.37%

3,987

35,771

1,028

876

17,500

4,492 0.14% 3,487 0.11% 4,629 0.10%

19,817 0.64% 14,347 0.44% 21,306 0.45%

0.01%

0.03%

4.40%

277

850

137,214

0.01%

0.02%

5.08%

348

646

164,868

0.01%

0.02%

6.69%

336

858

315,654

52,845 1.70% 55,238 1.70% 66,090 1.40%

14.31%

1.24%

445,929

38,569

3.06%

1.15%

99,163

37,447

1.71%

0.84%

80,506

39,847

0.08%

0.44%

2,399

13,705

0.08%

0.58%

2,561

18,905

0.06%

0.51%

2,785

24,173

AppendixB3:DetailedReportCategoriesoverThreeYears

CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

PercentagesarebasedonthetotalnumberofSentinelreportsin2018(3,115,556),2019(3,244,844),and2020(4,720,743).Consumerscanreportmorethanonecategory

orsubcategory.

*ThesesubcategoriesarecountedasOtherreporttypeseventhoughthebroadercategoryassignedisFraud.

†ThissubcategoryiscountedasFraudeventhoughthebroadercategoryassignedisOther.

‡ThesecategoriesorsubcategorieswereaddedonOctober22,2020.

§ThesecategoriesorsubcategorieswereretiredonOctober22,2020.ReportsaboutinternetauctionssubmittedafterthisdateareincludedintheOnlineShopping

subcategory.
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 86

Category Subcategory

2018

#of

Reports

%of

Reports

2019

#of

Reports

%of

Reports

2020

#of

Reports

%of

Reports

ForeignMoneyOffers

andFakeCheckScams

FakeCheckScams

ForeignMoney&InheritanceScams

FuneralServices FuneralServices

Grants Non-EducationalGrants

Scholarships&EducationalGrants

HealthCare ConnectedWearableDevices*

DietProducts,Plans&Centers

EyeCare*

HealthCareBilling

HealthCare:DietarySupplements\HerbalRemedies§

HealthCare:Drugs-OTC\Prescription§

HealthCare:OtherMedicalTreatments*§

HealthCare:OtherProducts\Supplies*§

MedicalInsurance&DiscountPlans

MedicalTreatments&Cures‡

Misc.Medical*‡

HomeRepair,

Improvementand

Products

HomeAppliances

HomeFurnishings

HomeProtectionDevices

HomeRepair

HomeWarranties‡

Housing

IdentityTheft IdentityTheft

ImposterScams BusinessImposters

Family&FriendImposters

GovernmentImposters

RomanceScams

TechSupportScams

InternetAuction InternetAuction§

0.14%

0.74%

4,467

23,123

0.12%

0.84%

3,905

27,351

0.05%

0.76%

2,421

36,059

1,036 0.03% 1,155 0.04% 1,309 0.03%

0.02%

0.18%

750

5,632

0.03%

0.14%

869

4,462

0.01%

0.07%

625

3,390

0.00%

0.00%

0.18%

0.37%

0.38%

0.07%

0.08%

0.04%

0.14%

0.44%

0.00%

5

66

5,547

11,456

11,832

2,097

2,541

1,121

4,208

13,759

45

0.00%

0.00%

0.20%

0.39%

0.54%

0.08%

0.10%

0.04%

0.15%

0.47%

0.00%

5

53

6,537

12,519

17,372

2,594

3,362

1,230

4,743

15,258

108

0.10%

0.17%

0.12%

0.19%

0.28%

0.05%

0.08%

0.03%

0.12%

0.63%

0.00%

4,667

8,175

5,787

9,018

13,116

2,465

3,805

1,340

5,664

29,594

130

0.24%

0.18%

0.03%

0.05%

0.09%

7,523

5,583

935

1,432

2,731

0.28%

0.38%

0.04%

0.05%

0.09%

9,168

12,369

1,189

1,748

2,940

0.31%

0.01%

0.64%

0.02%

0.05%

0.08%

14,465

243

30,337

1,092

2,500

3,999

444,344 14.26% 650,523 20.05% 1,387,615 29.39%

4.77%

0.71%

8.20%

0.70%

3.36%

148,538

22,264

255,323

21,655

104,700

3.33%

0.77%

11.97%

0.62%

3.29%

108,103

25,113

388,566

20,137

106,718

2.07%

1.11%

3.79%

0.53%

3.28%

97,765

52,593

178,845

25,106

154,904

1,743 0.06% 1,833 0.06% 1,822 0.04%

AppendixB3:DetailedReportCategoriesoverThreeYears

CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

PercentagesarebasedonthetotalnumberofSentinelreportsin2018(3,115,556),2019(3,244,844),and2020(4,720,743).Consumerscanreportmorethanonecategory

orsubcategory.

*ThesesubcategoriesarecountedasOtherreporttypeseventhoughthebroadercategoryassignedisFraud.

†ThissubcategoryiscountedasFraudeventhoughthebroadercategoryassignedisOther.

‡ThesecategoriesorsubcategorieswereaddedonOctober22,2020.

§ThesecategoriesorsubcategorieswereretiredonOctober22,2020.ReportsaboutinternetauctionssubmittedafterthisdateareincludedintheOnlineShopping

subcategory.
Category Subcategory

2018

#of

Reports

%of

Reports

2019

#of

Reports

%of

Reports

2020

#of

Reports

%of

Reports

InternetServices BroadbandInternetAccess*

BroadbandInternetCost*

BroadbandInternetSpeed*

Gaming&VirtualReality*

InternetInformationServices§

OnlinePaymentServices

SocialNetworkingServices

WebsiteContent‡

WebsiteDesign&Promotion

InvestmentRelated Art,Gems&RareCoinInvestments

InvestmentSeminars&Advice

MiscellaneousInvestments

Stocks&CommodityFuturesTrading

MagazinesandBooks Books&Magazines

MiscellaneousReports BusinessEquipment&FacilitiesLeasing

Children'sProducts

Food

Garments,Wool,LeatherGoods&Textiles

ImmigrationServices

Insurance(excl.Medical)

Jewelry&Watches

ModelingAgencies\Services§

PersonalCareProducts

Property&InheritanceTracers

RealEstate

TobaccoProducts

Utilities

MortgageForeclosureReliefand

DebtManagement

Credit&DebtCounseling

MortgageModification&ForeclosureRelief

OfficeSuppliesandServices OfficeDirectoryListings&AdSpace

OfficeSupplies&Services

OnlineShoppingandNegative

Reviews

NegativeOnlineReviews*

OnlineShopping

0.11%

0.00%

0.27%

0.26%

1.09%

0.13%

0.01%

0.03%

0.15%

3,546

7

8,497

8,179

33,982

4,111

418

863

4,807

0.13%

0.00%

0.25%

0.36%

1.35%

0.13%

0.03%

0.08%

0.12%

4,075

7

7,987

11,604

43,775

4,247

1,115

2,491

3,785

0.09%

0.11%

0.66%

0.88%

0.89%

0.15%

0.04%

0.09%

0.11%

4,075

5,403

31,218

41,308

41,822

7,257

1,695

4,322

5,054

0.04%

0.20%

0.22%

0.02%

1,190

6,238

6,765

503

0.03%

0.19%

0.22%

0.02%

1,134

6,312

7,247

684

0.04%

0.41%

0.05%

0.02%

1,670

19,429

2,533

1,017

6,838 0.22% 7,623 0.23% 6,333 0.13%

0.30%

0.02%

0.30%

0.01%

0.07%

0.01%

0.15%

0.11%

0.04%

0.03%

0.08%

0.06%

0.01%

9,387

692

9,324

283

2,209

211

4,762

3,473

1,312

795

2,435

1,854

268

0.51%

0.03%

0.31%

0.01%

0.07%

0.01%

0.14%

0.18%

0.03%

0.03%

0.05%

0.04%

0.01%

16,447

946

9,939

485

2,396

192

4,475

5,837

966

898

1,657

1,403

233

0.09%

0.02%

0.42%

0.01%

0.07%

0.00%

0.13%

0.12%

0.02%

0.02%

0.07%

0.04%

0.01%

4,026

1,110

19,744

355

3,310

161

5,975

5,893

1,109

888

3,469

1,964

274

0.05%

0.29%

1,469

9,122

0.03%

0.30%

1,132

9,664

0.02%

0.21%

894

9,833

0.07%

0.12%

2,286

3,672

0.07%

0.10%

2,365

3,258

0.05%

0.07%

2,188

3,204

4.90%

0.01%

152,743

230

5.47%

0.02%

177,642

779

7.47%

0.04%

352,805

1,953

AppendixB3:DetailedReportCategoriesoverThreeYears

CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 87

PercentagesarebasedonthetotalnumberofSentinelreportsin2018(3,115,556),2019(3,244,844),and2020(4,720,743).Consumerscanreportmorethanonecategory

orsubcategory.

*ThesesubcategoriesarecountedasOtherreporttypeseventhoughthebroadercategoryassignedisFraud.

†ThissubcategoryiscountedasFraudeventhoughthebroadercategoryassignedisOther.

‡ThesecategoriesorsubcategorieswereaddedonOctober22,2020.

§ThesecategoriesorsubcategorieswereretiredonOctober22,2020.ReportsaboutinternetauctionssubmittedafterthisdateareincludedintheOnlineShopping

subcategory.
PercentagesarebasedonthetotalnumberofSentinelreportsin2018(3,115,556),2019(3,244,844),and2020(4,720,743).Consumerscanreportmorethanonecategory

orsubcategory.

*ThesesubcategoriesarecountedasOtherreporttypeseventhoughthebroadercategoryassignedisFraud.

†ThissubcategoryiscountedasFraudeventhoughthebroadercategoryassignedisOther.

‡ThesecategoriesorsubcategorieswereaddedonOctober22,2020.

§ThesecategoriesorsubcategorieswereretiredonOctober22,2020.ReportsaboutinternetauctionssubmittedafterthisdateareincludedintheOnlineShopping

subcategory. _________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 88

CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

CategoryAlias Subcategory

2018

#of

Reports

%of

Reports

2019

#of

Reports

%of

Reports

2020

#of

Reports

%of

Reports

Privacy,DataSecurity,andCyber

Threats‡

Malware&ComputerExploits†

Privacy&DataSecurity‡

Prizes,SweepstakesandLotteries Prizes,Sweepstakes&Lotteries

TaxPreparers TaxPreparers

TelephoneandMobileServices ConnectedNon-WearableDevices*

Mobile:Accessories,Devices,andServices§

Mobile:Applications\OtherDownloads§

Mobile:CarrierRates\Plans§

Mobile:UnauthorizedChargesorDebits§

PhoneBilling‡

PhoneCarrierSwitching

PhoneDevices,Accessories&Services‡

PrepaidPhoneCards

Telephone:Other§

Telephone:UnauthorizedChargesorDebits§

Telephone:VoIPServices§

TelevisionandElectronicMedia Cable&SatelliteTV

Streaming&DigitalMedia

TVProgramming&Ads

Travel,VacationsandTimeshare

Plans

TimeshareResales

TimeshareSales

Vacation&Travel

UnspecifiedReports OtherMisc.

UnauthorizedDebitsorChargesforUnknown

Products§

UnsolicitedEmail

UnsolicitedTextMessages

UnwantedTelemarketingCalls

2,526 0.08%

0.00%

0.10%

3

3,152

0.10%

1.49%

4,592

70,333

140,090 4.50% 124,956 3.85% 116,205 2.46%

4,318 0.14% 4,199 0.13% 4,616 0.10%

0.02%

0.01%

0.71%

0.04%

0.00%

0.02%

0.04%

0.17%

0.06%

1.48%

0.01%

573

428

22,251

1,167

85

519

1,312

5,360

2,000

46,186

182

0.03%

0.02%

0.85%

0.03%

0.00%

0.02%

0.00%

0.10%

0.17%

0.09%

1.41%

0.01%

813

525

27,521

1,099

136

788

1

3,117

5,542

2,988

45,742

458

0.01%

0.01%

0.37%

0.02%

0.37%

0.02%

0.09%

0.07%

0.22%

0.08%

0.57%

0.01%

649

410

17,455

923

17,419

964

4,091

3,100

10,303

3,922

26,797

614

0.06%

0.03%

1.21%

1,717

982

37,642

0.05%

0.04%

1.08%

1,749

1,233

34,890

0.04%

0.04%

0.79%

1,786

2,119

37,206

0.73%

0.22%

0.08%

22,853

6,721

2,429

0.86%

0.22%

0.07%

27,871

6,995

2,391

1.36%

0.14%

0.05%

64,265

6,745

2,460

2.84%

3.00%

0.73%

0.04%

6.99%

88,452

93,333

22,611

1,357

217,759

9.23%

3.32%

1.24%

0.05%

7.10%

299,603

107,663

40,136

1,557

230,461

3.29%

6.47%

2.36%

0.03%

9.21%

155,217

305,241

111,604

1,329

434,982

AppendixB3:DetailedReportCategoriesoverThreeYears
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 89

State #ofReports %ReportingLoss Total$Loss Median$Loss

Alabama

Alaska

Arizona

Arkansas

California

Colorado

Connecticut

Delaware

DistrictofColumbia

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Michigan

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

NewHampshire

NewJersey

NewMexico

NewYork

NorthCarolina

NorthDakota

Ohio

Oklahoma

Oregon

Pennsylvania

PuertoRico

RhodeIsland

SouthCarolina

SouthDakota

Tennessee

Texas

Utah

Vermont

Virginia

Washington

WestVirginia

Wisconsin

Wyoming $312

$249

$205

$400

$340

$298

$322

$350

$270

$252

$294

$229

$384

$261

$300

$269

$230

$381

$285

$306

$420

$320

$231

$400

$263

$299

$236

$213

$300

$250

$275

$329

$211

$300

$210

$250

$250

$240

$285

$295

$370

$300

$384

$399

$400

$286

$360

$407

$296

$374

$500

$280

$4,088,181

$34,307,635

$9,393,717

$68,724,033

$72,616,232

$3,641,974

$23,933,628

$203,050,893

$40,622,639

$4,206,690

$35,233,327

$4,065,867

$8,030,078

$74,743,014

$32,077,498

$18,870,613

$58,025,769

$3,001,792

$72,091,558

$169,772,736

$24,425,707

$71,095,338

$6,303,838

$36,540,254

$12,908,859

$5,633,203

$40,320,201

$10,747,672

$36,770,064

$57,506,652

$40,944,783

$55,070,605

$5,915,326

$21,538,613

$15,805,749

$14,926,793

$17,145,701

$31,617,840

$93,324,881

$10,032,295

$15,600,412

$71,838,915

$199,363,162

$9,398,272

$9,127,134

$24,267,172

$50,865,030

$400,906,105

$13,766,178

$69,480,674

$5,690,482

$25,919,356

35%

34%

35%

33%

34%

33%

33%

35%

32%

34%

33%

33%

50%

36%

33%

33%

32%

36%

33%

38%

33%

39%

30%

36%

30%

30%

33%

33%

33%

33%

34%

34%

31%

34%

32%

30%

33%

34%

35%

35%

36%

34%

34%

35%

42%

37%

35%

38%

32%

33%

30%

34%

2,631

28,771

8,464

47,364

52,960

3,292

15,777

136,042

35,638

2,989

26,531

5,194

3,762

68,854

25,951

16,209

58,226

2,649

54,326

104,830

11,790

46,512

7,265

21,097

8,801

5,482

31,649

12,143

28,463

49,627

34,028

40,190

6,234

18,780

20,798

13,921

12,428

30,537

61,741

8,257

7,358

55,642

132,020

5,660

6,651

18,665

35,403

202,866

12,204

42,292

4,231

21,882

AppendixC:FraudReportsandReportedAmountLostbyState

CONSUMERSENTINELNETWORK DATABOOK2020

_____________________________________________________________________________________________

Theamountlostreferstoreportswithalossof$1–$999,999.Thenumberofreportsforeachstateexcludesstate-specificdatacontributorreports.
FEDERAL TRADE COMMISSION ▪ ftc.gov/data