2223012 

UNITED STATES OF AMERICA 

BEFORE THE FEDERAL TRADE COMMISSION 

COMMISSIONERS: Lina M. Khan, Chair 

Noah Joshua Phillips 

Rebecca Kelly Slaughter 

Christine S. Wilson 

Alvaro M. Bedoya 

In the Matter of 

DECISION AND ORDER 

MWE Investments, LLC, a limited liability 

company. DOCKET NO. C-4774

DECISION 

The Federal Trade Commission (“Commission”) initiated an investigation of certain acts and 

practices of the Respondent named in the caption. The Commission’s Bureau of Consumer 

Protection (“BCP”) prepared and furnished to Respondent a draft Complaint. BCP proposed to 

present the draft Complaint to the Commission for its consideration. If issued by the 

Commission, the draft Complaint would charge Respondent with violations of the Federal Trade 

Commission Act and the Magnuson-Moss Warranty Act. 

Respondent and BCP thereafter executed an Agreement Containing Consent Order (“Consent 

Agreement”). The Consent Agreement includes: 1) statements by Respondent that it neither 

admits nor denies any of the allegations in the Complaint, except as specifically stated in this 

Decision and Order, and that only for purposes of this action, it admits the facts necessary to 

establish jurisdiction; and 2) waivers and other provisions as required by the Commission’s 

Rules. 

The Commission considered the matter and determined that it had reason to believe that 

Respondent has violated the Federal Trade Commission Act and the Magnuson-Moss Warranty 

Act, and that a Complaint should issue stating its charges in that respect. The Commission 

accepted the executed Consent Agreement and placed it on the public record for a period of 30 

days for the receipt and consideration of public comments. The Commission duly considered 

any comments received from interested persons pursuant to Section 2.34 of its Rules, 16 C.F.R. § 

2.34. Now, in further conformity with the procedure prescribed in Rule 2.34, the Commission 

issues its Complaint, makes the following Findings, and issues the following Order: 

1 
 

 

 

 

 

 

 

 

 

 

 

Findings 

1. Respondent is MWE Investments, LLC, a manufacturer and licensor of the Westinghouse 

brand mark for use on outdoor power equipment (“MWE Investments,” or 

“Respondent”), an Ohio limited liability company, with its principal office or place of 

business at 777 Manor Park Drive, Columbus, Ohio 43228. 

2. The Commission has jurisdiction over the subject matter of this proceeding and over 

Respondent, and the proceeding is in the public interest. 

ORDER 

Definitions 

For purposes of this Order, the following definitions apply: 

A. “Clearly and Conspicuously” means that a required disclosure is difficult to miss (i.e., 

easily noticeable) and easily understandable by ordinary consumers, including in all of 

the following ways: 

1. A visual disclosure, by its size, contrast, location, the length of time it appears, and 

other characteristics, must stand out from any accompanying text or other visual 

elements so that it is easily noticed, read, and understood. 

2. An audible disclosure, including by streaming video, must be delivered in a volume, 

speed, and cadence sufficient for ordinary consumers to easily hear and understand it. 

3. In any communication using an interactive electronic medium, such as the Internet or 

software, the disclosure must be unavoidable. 

4. The disclosure must use diction and syntax understandable to ordinary consumers and 

must appear in each language in which the triggering representation appears. 

5. The disclosure must not be contradicted or mitigated by, or inconsistent with, 

anything else in the communication. 

6. When the representation or sales practice targets a specific audience, such as children, 

the elderly, or the terminally ill, “ordinary consumers” includes reasonable members 

of that group. 

B. “Consumer Products” means any tangible personal product which is distributed in 

commerce and which is normally used for personal, family, or household purposes 

(including any such property intended to be attached to or installed in any real property 

without regard to whether it is so attached or installed). 

2 
 

 

 

 

 

 

 

 

C. “Implied Warranty” means an implied warranty arising under State law (as modified by 

15 U.S.C. §§ 2308 and 2304(a)) in connection with the sale by a supplier of a consumer 

product. 

D. “Respondent” means MWE Investments, LLC, a manufacturer and licensor of the 

Westinghouse brand mark for use on outdoor power equipment, and its successors and 

assigns. 

E. “Supplier” means any person engaged in the business of making a Consumer 

Product directly or indirectly available to consumers. 

F. “Warrantor” means any Supplier or other person who gives or offers to give a Written 

Warranty or who is or may be obligated under an Implied Warranty. 

G. “Written Warranty” means— 

(a) any written affirmation of fact or written promise made in connection with the 

sale of a consumer product by a Supplier to a buyer which relates to the nature of 

the material or workmanship and affirms or promises that such material or 

workmanship is defect free or will meet a specified level of performance over a 

specified period of time; or 

(b) any undertaking in writing in connection with the sale by a Supplier of a 

Consumer Product to refund, repair, replace, or take other remedial action with 

respect to such product in the event that such product fails to meet the 

specifications set forth in the undertaking, which written affirmation, promise, or 

undertaking becomes part of the basis of the bargain between a Supplier and a 

buyer for purposes other than resale of such product. 

Provisions 

I. Prohibitions Concerning Written Warranties 

IT IS ORDERED that Respondent, and Respondent’s officers, agents, employees, and 

attorneys, and all other persons in active concert or participation with any of them, who receive 

actual notice of this Order, whether acting directly or indirectly, are permanently restrained and 

enjoined from: 

A. Expressly or by implication conditioning a warranty for a Consumer Product that costs 

more than five dollars, on a consumer’s using, in connection with such product, any 

article or service which is identified by brand, trade, or corporate name, unless the article 

or service is provided to the consumer without charge under the terms of the warranty or 

the Warrantor has been granted a waiver by the Commission under 15 U.S.C. § 2303(c); 

and 

B. Violating any provision of the Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301-2312) 

or the rules promulgated by the Commission under the Magnuson-Moss Warranty Act 

(16 C.F.R. §§ 701, 702, 703), copies of which are attached hereto as Attachment C. 

3 
 

 

 

 

 

 

 

II. Prohibited Claims and Conduct 

IT IS FURTHER ORDERED that Respondent, and Respondent’s officers, agents, 

employees, and attorneys, and all other persons in active concert or participation with any of 

them, who receive actual notice of this Order, whether acting, directly or indirectly, in 

connection with the labeling, advertising, promotion, offering for sale, sale, or distribution of 

Consumer Products cost more than five dollars shall not: 

1. Make any representation, or assist others in making any representation, expressly or by 

implication, except for representations regarding Consumer Products that are offered free 

of charge under the warranty or for which the Commission has provided a waiver under 

15 U.S.C. § 2302(c), that: 

a. A warranty will or may be void if a consumer uses unauthorized or third-party 

parts or services in connection with the Consumer Product; 

b. A warranty will or may be void if a consumer makes any modifications to the 

Consumer Product, without Respondent’s authorization or approval; or 

c. Consumers should only use genuine parts or services provided by authorized 

service centers or technicians. 

Provided, however, that Respondent may represent, both in its warranty documents and 

otherwise, that it will exclude warranty coverage and deny warranty claims if a generator 

is modified in a manner that results in increased carbon monoxide emissions, or that 

results in the removal of carbon monoxide sensors, safety warnings, guards, or other parts 

that affect the safe or intended performance or use of the generator. 

2. Fail to disclose, Clearly and Conspicuously, in any warranty the following statement 

(“Required Disclosure”): “Taking your product to be serviced by a repair shop that is not 

affiliated with Westinghouse will not void this warranty. Also, using third-party parts 

will not void this warranty.” 

Provided, however, if Respondent offers any product or service for free under the 

warranty or Respondent obtains a waiver from the Commission with respect to any 

product or service, the warranty may state that consumers must use that product or 

service to maintain the warranty. If so, the Required Disclosure shall Clearly and 

Conspicuously state as follows: “Except as described in ____, taking your products to be 

serviced by a repair shop that is not affiliated with Westinghouse will not void this 

warranty and using third-party parts will not void this warranty;” and 

3. Misrepresent, expressly or by implication, any fact material to consumers concerning any 

warranty or maintenance requirement of any good or service. 

4 
 

 

 

 

 

 

 

 

 

 

 

III. Notice to Customers 

IT IS FURTHER ORDERED that Respondent must notify customers as follows: 

A. Respondent must review its internal records, including warranty registration records and 

other communications with consumers, such as ordinary customer service records, to 

identify, all known consumers who purchased a Westinghouse generator during the 

period that begins on the date that is three years before the effective date of this order and 

ends on the effective date of this order (“Eligible Customers”). 

1. Such Eligible Customers, and their contact information, must be identified to the 

extent such information is in Respondent’s possession, custody or control. 

2. Eligible Customers include those identified at any time, including after Respondent’s 

execution of the Agreement. 

B. Respondent must notify all identified Eligible Customers by mailing or emailing each a 

notice in the form shown in Attachment A (“Notice”). The communication containing the 

notification letter may contain a copy of this Order, but no other document or enclosure. 

C. Respondent must notify all Eligible Customers within 45 days after the issuance date of 

this Order and any Eligible Customers identified thereafter within 45 days of their 

identification. 

D. Respondent must post Clearly and Conspicuously on Respondent’s website, 

www.westinghouseoutdoorpower.com, an exact copy of the notice attached hereto as 

Attachment A, as well as the terms of the current warranty. 

E. Respondent shall ensure that the exact copy of the notice attached hereto as Attachment 

A and the terms of its current warranty remain posted Clearly and Conspicuously on its 

website for at least 3 years after the effective date of this Order. 

F. Respondent must report on its notification program under penalty of perjury: 

1. Respondent must submit a report annually that summarizes its compliance to date, 

including the total number of Eligible Customers identified. 

2. If a representative of the Commission requests any information regarding the 

program, including any of the underlying customer data, Respondent must submit it 

to the Commission within 10 days of the request. 

3. Failure to provide required notices or any requested information will be treated as a 

continuing failure to obey this Order. 

5 
 

 

 

 

 

 

 

IV. Notice to Authorized Dealers and Authorized Service Providers 

IT IS FURTHER ORDERED that within 45 days of the effective date of this Order, 

Respondent must notify all of its authorized dealers and authorized service providers, by sending 

each by first-class mail, postage paid and return receipt requested, or by courier service with 

signature proof of delivery, or by email with a written confirmation of receipt by the recipient, 

the notification letter attached as Attachment B. Respondent must attach a copy of this Order to 

the letter, but no other documents or enclosures. 

V. Acknowledgments of the Order 

IT IS FURTHER ORDERED that Respondent obtain acknowledgments of receipt of this 

Order: 

A. Respondent, within 10 days after the effective date of this Order, must submit to the 

Commission an acknowledgment of receipt of this Order sworn under penalty of perjury. 

B. For 5 years, Respondent must deliver a copy of this Order to: (1) all principals, officers, 

directors, and LLC managers and members; (2) all employees having managerial 

responsibilities related to any aspect of Respondent’s warranties, and all agents and 

representatives who participate in drafting or enforcing said warranties; and (3) any 

business entity resulting from any change in structure as set forth in the Provision titled 

Compliance Reports and Notices. Delivery must occur within 10 days after the effective 

date of this Order for current personnel. For all others, delivery must occur before they 

assume their responsibilities. 

C. From each individual or entity to which a Respondent delivered a copy of this Order 

pursuant to Section V(B), that Respondent must obtain, within 45 days, a signed and 

dated acknowledgment of receipt of this Order. 

VI. Compliance Reports and Notices 

IT IS FURTHER ORDERED that Respondent make timely submissions to the 

Commission: 

A. One year after the issuance date of this Order, Respondent must submit a compliance 

report, sworn under penalty of perjury, in which Respondent must: (a) identify the 

primary physical, postal, and email address and telephone number, as designated points 

of contact, which representatives of the Commission may use to communicate with 

Respondent; (b) identify all of Respondent’s businesses by all of their names, telephone 

numbers, and physical, postal, email, and Internet addresses; (c) describe the activities of 

each business; (d) describe in detail whether and how Respondent is in compliance with 

each Provision of this Order, including a discussion of all of the changes Respondent 

made to comply with the Order; and (e) provide a copy of each Acknowledgment of the 

Order obtained pursuant to this Order, unless previously submitted to the Commission. 

6 
 

B. For a period of 5 years after the issuance date of the Order, Respondent must submit a 

compliance notice, sworn under penalty of perjury, within 14 days of any change in (a) 

any designated point of contact; or (b) the structure of Respondent or any entity that 

Respondent has any ownership interest in or controls directly or indirectly that may affect 

compliance obligations arising under this Order, including: creation, merger, sale, or 

dissolution of the entity or any subsidiary, parent, or affiliate that engages in any acts or 

practices subject to this Order. 

C. Respondent must submit notice of the filing of any bankruptcy petition, insolvency 

proceeding, or similar proceeding by or against such Respondent within 14 days of its 

filing. 

D. Any submission to the Commission required by this Order to be sworn under penalty of 

perjury must be true and accurate and comply with 28 U.S.C. § 1746, such as by 

concluding: “I declare under penalty of perjury under the laws of the United States of 

America that the foregoing is true and correct. Executed on: _____” and supplying the 

date, signatory’s full name, title (if applicable), and signature. 

E. Unless otherwise directed by a Commission representative in writing, all submissions to 

the Commission pursuant to this Order must be emailed to DEbrief@ftc.gov or sent by 

overnight courier (not the U.S. Postal Service) to: Associate Director for Enforcement, 

Bureau of Consumer Protection, Federal Trade Commission, 600 Pennsylvania Avenue 

NW, Washington, DC 20580. The subject line must begin: In re MWE Investments, 

LLC, Docket No. C-4774.

VII. Recordkeeping 

IT IS FURTHER ORDERED that Respondent must create certain records for 5 years after 

the issuance date of the Order and retain each such record for 5 years. Specifically, Respondent 

must create and retain the following records: 

A. accounting records showing the revenues from all goods or services sold; 

B. personnel records showing, for each person providing services in relation to any aspect of 

the Order, whether as an employee or otherwise, that person’s: name; addresses; 

telephone numbers; job title or position; dates of service; and (if applicable) the reason 

for termination; 

C. copies or records of all consumer complaints, warranty coverage claims, and refund 

requests relating to Respondent’s warranties, whether received directly or indirectly, such 

as through a third party, and any response; 

D. a copy of each unique warranty or other document summarizing or referring to the 

warranty; and 

7 
 

 

 

 

 

 

 

E. all records necessary to demonstrate full compliance with each provision of this Order, 

including all submissions to the Commission. 

VIII. Compliance Monitoring 

IT IS FURTHER ORDERED that, for the purpose of monitoring Respondent’s 

compliance with this Order: 

A. Within 10 days of receipt of a written request from a representative of the Commission, 

Respondent must: submit additional compliance reports or other requested information, 

which must be sworn under penalty of perjury, and produce records for inspection and 

copying. 

B. For matters concerning this Order, representatives of the Commission are authorized to 

communicate directly with Respondent. Respondent must permit representatives of the 

Commission to interview anyone affiliated with Respondent who has agreed to such an 

interview. The interviewee may have counsel present. 

C. The Commission may use all other lawful means, including posing through its 

representatives as consumers, suppliers, or other individuals or entities, to Respondent or 

any individual or entity affiliated with Respondent, without the necessity of identification 

or prior notice. Nothing in this Order limits the Commission’s lawful use of compulsory 

process, pursuant to Sections 9 and 20 of the FTC Act, 15 U.S.C. §§ 49, 57b-1. 

IX. Order Effective Dates 

IT IS FURTHER ORDERED that this Order is final and effective upon the date of its 

publication on the Commission’s website (ftc.gov) as a final order. This Order will terminate 20 

years from the date of its issuance (which date may be stated at the end of this Order, near the 

Commission’s seal), or 20 years from the most recent date that the United States or the 

Commission files a complaint (with or without an accompanying settlement) in federal court 

alleging any violation of this Order, whichever comes later; provided, however, that the filing of 

such a complaint will not affect the duration of: 

A. Any Provision in this Order that terminates in less than 20 years; 

B. This Order’s application to any Respondent that is not named as a defendant in such 

complaint; and 

C. This Order if such complaint is filed after the Order has terminated pursuant to this 

Provision. 

8 
Provided, further, that if such complaint is dismissed or a federal court rules that the Respondent 

did not violate any provision of the Order, and the dismissal or ruling is either not appealed or 

upheld on appeal, then the Order will terminate according to this Provision as though the 

complaint had never been filed, except that the Order will not terminate between the date such 

complaint is filed and the later of the deadline for appealing such dismissal or ruling and the date 

such dismissal or ruling is upheld on appeal. 

By the Commission. 

April J. Tabor 

Secretary 

SEAL: 

ISSUED: August 11, 2022

9 
 

 

 

 

 

 

 

 

 

 

 

-

ATTACHMENT A: CONSUMER NOTICE 

Re: Changes to your Westinghouse Portable Generator warranty 

The Federal Trade Commission (FTC), the nation’s consumer protection agency, has sued MWE 

Investments, LLC (MWE) over our warranty for Westinghouse Portable Generators. The FTC 

says our warranty violated federal law when it said that you and other owners of Westinghouse 

Portable Generators must use genuine MWE/Westinghouse Portable Power parts and 

authorized service providers to maintain the warranty. 

To settle the case, we’ve agreed to revise our warranty. 

To be clear: You don’t have to use authorized MWE/Westinghouse Portable Power parts or 

services to maintain your warranty unless we give you the parts and services for free under the 

warranty. By law, we can’t void your warranty just because you install another company’s parts, 

use a service provider that is not authorized by MWE, or do maintenance or repair work 

yourself, unless we give you the parts and services for free. However, modifications of the 

generator that result in increased carbon monoxide emissions, or that result in the removal of 

carbon monoxide sensors, safety warnings, guards, or other parts that affect the safe or 

intended performance or use of the generator may void your warranty. 

If a dealer or service provider tells you that your warranty is void because you did not use 

genuine MWE/Westinghouse Portable Power replacement parts or services, that statement is 

illegal and deceptive. If the dealer or authorized service provider refuses to honor your 

warranty on those grounds, call us at [____] so we can correct the situation. You can also report 

it to the FTC at ReportFraud.ftc.gov. 

We recommend that you keep a copy of this notice and the revised MWE warranty in your files. 

You can find the revised warranty at [insert easily typed url]. 

If you have questions, please visit [insert easily typed url]. 

Sincerely, 

[Name of real person at company] 

[Title] 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

________________________________________________________________________ 

________________________________________________________________________ 

ATTACHMENT B: 

Notice to Authorized Westinghouse Dealers and Service Providers 

The Federal Trade Commission (FTC), the nation’s consumer protection agency, has sued MWE 

Investments, LLC for violating federal warranty law. According to the FTC, our warranty illegally 

said that customers had to buy and use genuine MWE/Westinghouse Portable Power parts and 

services to keep their warranty coverage. We have settled the lawsuit. The settlement affects 

you. 

To be clear: Customers don’t have to use genuine MWE/Westinghouse Portable Power parts 

and services to maintain their warranty coverage, unless we give them the parts and services 

for free under the warranty. By law, we can’t void a customer’s warranty simply for installing 

another company’s parts, using a service provider that is not authorized by MWE, or doing 

maintenance or repair work themselves, unless we provide the parts and services for free. 

However, modifications of the generator that result in increased carbon monoxide emissions, 

or that result in the removal of carbon monoxide sensors, safety warnings, guards, or other 

parts that affect the safe or intended performance or use of the generator may void your 

warranty. 

If you or your employees suggest that customers must or should use genuine Westinghouse 

parts or services to protect their warranties, that will be a false statement, unless we give 

them the parts and services for free. You may be breaking the law. 

What the Settlement Requires Westinghouse to Do 

To settle the case, we’ve agreed to: 

• Revise the warranty to eliminate all statements that the FTC challenged, including any 

statements saying that customers must always use genuine MWE/Westinghouse 

Portable Power parts and services to keep their warranty intact, and 

• Notify our known customers, authorized dealers, and service providers that customers 

don’t have to use genuine MWE/Westinghouse Portable Power parts and services to 

maintain their warranty, unless we give the customers the parts and services for free. 

What You Must Do 

As an authorized MWE/Westinghouse Portable Power dealer or service provider, you must 

promptly: 

• Review the revised warranty. The revised warranty is attached to this letter and 

available at [insert easily typed URL here]. 
 

 

 

 

 

• Train and monitor your employees. Ensure that your employees understand the 

warranty and don’t misrepresent its terms. You and your employees: 

o May not say or imply that customers should use genuine MWE/Westinghouse 

Portable Power parts or services to maintain their warranty, unless we give the 

customers the parts and services for free under the warranty. 

• Remove illegal and deceptive display materials. Remove any point-of-sale displays, 

posters, or other display materials that misrepresent the terms of the warranty. 

If you have questions, please visit [add easily typed url]. For more information about federal 

warranty law, visit the Businessperson’s Guide to Federal Warranty Law on the Federal Trade 

Commission website. 

Sincerely, 

[Name of actual person] 

[Title] 
Attachment C 
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Title 16 

PART 702 - PRE-SALE AVAILABILITY OF WRITTEN WARRANTY TERMS 

Authority: 

Source: 

§ 702.1 Definitions. 

§ 702.2 Scope. ' °' * *

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Title 16 

PART 703 - INFORMAL DISPUTE SETTLEMENT PROCEDURES 

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