DocuSign Envelope ID: 

Financial Education Platinum Member Benefits Pprogram Enrollment & AFBC Financial Success Kit 

Congratulations! We a1·e excited that you have taken the first step in improving your finances through our Financial 

Analysis & Evaluation, AFBC Financial Success Kit, and your enrollment in our Financial Education Platinum Member 

Benefits Program ('PMBP ') because getting the right tools and education will save you time and money. We believe purchasing 

this Platinum Member Benefits Program and Financial Success Kit is the first step in making a change in your financial life. 

These Financial tools were built on time-tested strategies, methods, and exercises that we've coupled with our Platinum 

Member Benefits Program, to help you start saving money today and to give you the greatest opportunity for improving your 

financial position forever. 

Authorizatio11 & Refund Policy: I hereby authorize American Financial Benefits Center to debit the credit card(s), or bank 

account{s) listed below for the amounts stated on the draft dates herein. This authority shall remain in effect until American 

Financial Benefits Center has received the full purchase amount. If a payment is declined by your credit card company or bank, 

American Financial Benefits Center may attempt to again process this payment at a later date, typically within 72 hours. No 

products will be shipped until full payment is con.finned. I, the Buyer, fully m1derstand I am purchasing an American Financial 

Benefits Center Financial Success Kit and enrolling into the Financial Education Platinum Member Benefits Program through 

American Financial Benefits Center. All transactions will appear on your credit card, or bank statement(s) as "afbenfitscenter" 

American Financial Benefits Center offers a 100% Satisfaction Guarantee or your money back for those customers who request 

in writing within 30 days from the date of purchase. Thereafter customers may also request a refund up to 90 days from the date 

of purchase however American Financial Benefits Center reserves the right to determine a reasonable refund amount. If you 

have any questions about your payment, please contact us directly at 1-800-488-1490, or 311 Professional Center Drive 200, 

Rohnert Park, CA 94928. 

Your Platinum Member Benefits Program & American Financial Benefits Center Financial Success Kit Will Include: 

> Online Local Savings - save money at your favorite local merchants. 

> Everyday Grocery Savings -$500 worth of grocery coupons annually! 

> Savers Club - over 4400 participating lodging propert ies wifu up to 50% off room rates, plus receive discounted 

fueme park admission, movie tickets, car rentals, and much more. 

> i-Money Quest -your personal on-line, interactive financial literacy course. 

> Log Benefits - get organized and protected by using a family budget worksheet, asset inventory organizer, 

medical insurance information log, and auto emergency log. 

> Rx Advantage=• Prescription Drug Program* - receive discounted pricing on generic and brand name 

prescription medications at participating pharmacies nationwide. 

> Coast to Coast Vision Plan*- save 30% or more on eyeglasses, contacts, non-prescription sunglasses, PRK and 

LASIK surgeries at over 12,000 optical service providers nationwide. 

> Key Ring & Luggage Protection- register and receive personally labeled tags printed with a unique code and 

shipping address for items to be sent to us free of charge. Once received at our center items will be sent to your 

registered address, keeping your personal information confidential and your property safe. 

> Auto Buying Service and Maintenance Discounts- a service designed to help you buy, sell, or trade your new 

or used vehicle at the right price, thus saving you money. Also, receive special discounts on car repair and 

maintenance at more than 10,000 service center locations. 

> How To Be The Family CFO - written by Kim Snider, wifu answer to fuis life-changing question. 

> Hard Bound 125 Page Informational Workbook - to help you regain your financial stability! 

> eGuide access titled "Rebuilding Your Credit" - here you'll leai11 fue basics on improving your credit. 

> Life changing CD complete with printable forms - to improve your personal and financial life forever. 

Buyer's Full Name: 

Spouse's Full Name (if applicable) : 

B uyer's B est Contact Phone Number: 

Financial Education Platinum M ember Benefits Program En rollment 

& American Financial Benefits Center Financial Success Kit Ch arge: 

1/8/2014 

$ 

-

600 

r Date Signature of Spouse Date 

Case 4:18-cv-00806 Document 1-7 Filed 02/07/18 Page 1 of 8 

Complaint Exhibit G-1
 

Case 4:18-cv-00806 Document 1-7 Filed 02/07/18 Page 2 of 8 

DocuSign Envelope ID: 

Financial Education & Resource Center Program Enrollment & AFBC Student Financial Management Plan 

Congratulations! We are excited that you have taken the first step in improving your finances through our Financial 

Analysis & Evaluation, AFBC Student Financial Management Plan, and your enrollment into our Financial Education and 

Resource Center Program because getting the right tools and education will save you time and money. We believe that by 

purchasing this Financial Education and Resource Center Program and Student Financial Management Plan, that you have 

taken the first steps in making a change in your financial life. These financial tools were built on proven strategies, methods, 

and exercises that we’ve coupled with our Financial Education & Resource Center Program, to help you to begin achieving 

financial independence today and to give you the greatest opportunity for improving your financial position forever. 

Authorization & Refund Policy: I hereby authorize American Financial Benefits Center to debit the credit card(s), or bank 

account(s) listed below for the amounts stated on the draft dates herein. This authority shall remain in effect until American 

Financial Benefits Center has received the full purchase amount. If a payment is declined by your credit card company or 

bank, American Financial Benefits Center may attempt to again process this payment at a later date, typically within 72 hours. 

No products will be shipped or provided until payment is confirmed. I, the Buyer, fully understand I am purchasing an 

American Financial Benefits Center Student Financial Management Plan and enrolling into the Financial Education and 

Resource Center Program through American Financial Benefits Center. The company has the right to substitute the primary 

product(s) with an alternative product(s) of equal value. All transactions will appear on your credit card, or bank statement(s) 

as “AFBC.” American Financial Benefits Center offers a 100% Satisfaction Guarantee or your money back for those 

customers who request in writing within 30 days from the date of purchase. Thereafter customers may also request a refund up 

to 90 days from the date of purchase however American Financial Benefits Center reserves the right to determine a reasonable 

refund amount. If you have any questions about your payment, please contact us directly at 1-800-488-1490, or 311 

Professional Center Drive 200, Rohnert Park, CA 94928. 

Your Financial Education & Resource Center Program & AFBC Student Financial Management Plan Includes: 

3⁄4 1-on-1 Program Consultation: what to expect from our products and services. 

3⁄4 Access to The Student Loan Financial Education Resource Center: stay regularly informed of student loan 

benefits that may be available to you through our online educational resource portal. 

3⁄4 Access to Ongoing Document Preparation Services: at your request, we will prepare and submit documents to 

your student loan service provider on your behalf to reflect any changes in your situation. 

3⁄4 Access to Official Forms and Documents: a library of important documents and forms at your fingertips! 

3⁄4 Access to Dozens of Printable Legal Documents and Templates: lease agreements, bills of sale, house titles – 

and much more! You’ll receive access to our ever-growing document archive. 

3⁄4 Resume and Cover Letter Documentation: several professional resume and cover letter templates are at your 

disposal, helping you to be even more competitive in the job market. 

3⁄4 Tools for Keeping a Budget: You’ll receive access to the budgetary tools that cater most to your lifestyle. 

3⁄4 Access to Dozens of Informational & Useful Web links: From legal document databases to tax and mortgage 

calculators, this interactive forum will allow you to access useful resources that will help to simplify your life. 

3⁄4 Financial Calculators: Taxes, insurance, credit card payments, and much more! 

3⁄4 Hard Bound Three-Part Student Financial Management Book Series: From your initial application, all the 

way to your last payment, you will know everything there is to know about student loans. Includes application 

instructions, every student loan bylaw, and techniques on how to properly manage your situation. 

3⁄4 Three-Disc CD Video Compilation: Hours of how-to video’s teaching you the intricacies of federal student 

loans, budgeting for yourself and your family, and tips on how to properly save and invest your money! 

3⁄4 Do-It-Yourself Printable Forms CD: Everything you need in one place. 

Buyer’s Full Name : 

Spouse’s Full Name (if applicable) : 

Buyer’s Best Contact Phone Number : 

AFBC Financial Education & Resource Center Program Enrollment 

 & AFBC Student Financial Management Plan Charge: 




	


Signature of Buyer Date Signature of Spouse Date 

Complaint Exhibit G-2
DocuSign Envelope ID: 

Financial Ed11catio11 Benefits Center Program Enrollment and Student Loan Financial Education Kit Agreement 

Congratulations! We are excited that you have taken the first step in improving your finances through our Financial 

Analysis & Evaluation, Student Loan Financial Education Kit and your enrollment into the Financial Education Benefits 

Center Program because getting the right tools and education will save you time and money. We believe that by 

purchasing the Financial Education Benefits Center Program and Student Loan Financial Education Kit, you have taken 

the first steps in changing your financial life. These financial tools and benefits were built on proven strategies, methods, 

and exercises that we have coupled with the Financial Education Benefits Center Program to help you begin achieving 

financial independence today and give you the greatest opportunity for improving your financial position forever. 

This Financial Education Benefits Center Program and Student Loan Financial Education Kit Agreement which includes a 

personal fin ancial budgetary analysis, access to the Financial Education Benefits Center portal, access to offici al forms 

and useful documents, access to printable legal documents and templates, resume and cover letter documentation, tools for 

keeping a budget, access to dozens of educational and useful web links, access to useful financial calculators, three pa1t 

Student Loan Financial Education Kit how to book series, electronic educational video compilation, do it yourself 

printable fo1ms, outside tax preparation and assistance, Life Lock identity theft protection, a Better World Club Express 

Road Se1vice membership, everyday discount benefits solutions, as well as credit repair assistance tlu·ough the Credit Pros 

International, (sometimes collectively referred to as the "Membership Plan") is entered into on the date shown below 

between The Financial Education Benefits Center ("FEBC") and the member shown below ("Member"). 

FEBC provides products and se1vices related to consumers seeking to understand and in1prove their finances. FEBC is a 

private company, not affiliated with any government agency and is not a law fum. It assists members understand matters 

affecting their finances through individual suppo1t and educational se1v ices and provides membership benefits as listed 

below. In exchange for its fees for se1v ices as described herein, FEBC will provide the following products and continuous 

se1v ices as part of its Financial Education Benefits Center Program and Student Loan Financial Education. 

Client Information 

Client Full Name: 

Client Best Contact Phone Number: 

Client Best Mailing Address: 

Your Financial Education Benefits Center Program & Student Loan Financial Education Kit Summary: 

One on One FEBC Program Consultation: we provide an explanation of what to expect from our products and se1v ices 

and how to access your benefits and program through our customized web p01tal. 

Access to The Financial Education Benefits Cente1· Program Online Po1·tal: you will stay regularly infonned of 

student loan benefits available to you through our online educational resource p01tal and access points. 

FEBC Personal Financial Budgetary Analysis: tlu·ough our financial analysis and evaluation we help you create and 

follow a personal financial budget to assist you in getting on track and understanding your income and expenses and 

where you might need help. 

Access to Official Forms and Useful Documents: a libra1y of important documents and forms at your finge1tips, for use 

in your day to day transactional matters. 

Access to Dozens of Printable Legal Documents and Templates: lease agreements, bills of sale, house titles - and 

much much more. You'll receive access to our ever-growing document archive that will become a valued resource for you 

when you need it. 

Resume and Cover Lette1· Documentation: several professional resume and cover letter templates are at your disposal, 

helping you to be even more competitive in the job market. 

Copywrifed Three Part Student Loan Financial Education Kit How To Educational Book Sel'ies: explains the ins 

and outs of student loans and includes impo1t ant application instrnctions, eve1y student loan bylaw and techniques on how 

to properly manage your own student loan situation yourself. A complete do-it yourself solution to handling student loans. 

Tools for Keeping a Budget: you will receive access to the budgeta1y tools that cater most to your lifestyle and will help 

you to save money through leveraging your income over your expenses. 

Archibald Attachment B - 21 

Case 4:18-cv-00806 Document 1-7 Filed 02/07/18 Page 3 of 8 

Complaint Exhibit G-3
DocuSign Envelope ID: Case 4:18-cv-00806 Document 1-7 Filed 02/07/18 Page 4 of 8 

Access to Dozens of Educational & Useful Web links: from legal document databases to tax and mortgage calculators, 

this interactive forum will allow you to access useful resources that will help to simplify your life. 

Financial Calculators: provides financial calculations pertaining to different financial matters arising in your life such as; 

taxes, insurance, credit card payments, and much more. 

Copywrited Three Part Student Loan Financial Education Kit How To Educational Book Series: explains the ins 

and outs of student loans and includes important application instructions, every student loan bylaw and techniques on how 

to properly manage your own student loan situation yourself. A complete do-it yourself solution to handling student loans. 

Electronic Educational Student Loan Video Compilation: hours of how to videos teaching you the intricacies of 

federal student loans, budgeting for yourself and your family, and tips on how to properly save and invest your money. 

Do It Yourself Printable Forms: Everything you need in one place. Our forms are categorized as Business and Personal 

Finance (statement templates/calculators), Employment, Government Contracting (RFQs, NDA templates), Lease 

Agreement templates, Small Business, State Tax Forms, and Student Loans forms for your use. 

The Membership Plan also includes the following services and/or memberships from third parties: 

Tax Preparation Services: FEBC will pay a third party company to prepare and file one or all of the following tax 

documents for you, individually: (1) individual tax return; (2) Schedule C; (3) Schedule D; (4) k-1; and (5) one extension. 

Life Lock Identity Theft Protection: receive identity threat detection alerts, lost wallet protection and less junk mail by 

utilizing this valuable service. 

Better World Club Express Road Service: One of the nation's most prominent roadside assistance providers, Better 

World Club connects it members with over 40,000 service providers nationwide and provides essential roadside assistance 

services such as towing, battery jumpstart, flat tire change, lockout service, fuel delivery, and winching, along with 

offering thousands of additional discounts for hotels, car rentals, and more. 

Credit Repair Assistance through The Credit Pros International: each active Member will be entitled to an initial oneon-one credit audit and consultation free of charge to assess your credit repair needs as well as receive a deep, 40% 

discount for monthly services. This is a huge value for all your credit repair needs. You will have direct access to our third 

party affiliate company, The Credit Pros International, to help you in achieving the highest credit rating possible. 

FEBC Everyday Discount Benefits Solutions: you will receive access to a wide variety of discount and savings plans 

that you can use to save money on your normal day to day purchases. These benefits include medical and wellness 

discounts, food and grocery savings, entertainment discounts, twenty four hour Telemedicine through AmeriDoc, and 

many more opportunities to keep more money in your pocket each month. 

Authorization Fees for Membership Plan & Refund Policy. Subject to the Terms and Conditions of this Agreement 

and the description above, the purchaser of the Financial Education Benefits Center Program and Student Loan Financial 

Education Kit (the “Member”) hereby authorizes Financial Education Benefits Center to debit the dedicated account listed 

below a onetime enrollment fee of $100.00 for the membership plan. The total charge for the fixed term of 12 months of 

access to the membership plan benefits is $1,188.00. Thereafter, Member will continue to be automatically charged $99.00 

per month as a month to month renewal fee until such time as Member terminates the membership plan or unless FEBC 

provides written notice to Member at the address listed on the accompanying credit card/ACH authorization that it is 

changing the monthly dues. The enrollment fee and all membership dues are subject to applicable state sales tax and 

monthly dues may be increased upon thirty (30) days written notice to member at the address listed below (or as later 

amended by Member) after the first year. The Membership Plan shall be automatically renewed on a month to month 

basis until cancelled by the Member. Should Member desire to cancel his/her membership, Member must provide written 

notice of your cancellation request at least ten (10) business days prior to the next scheduled draft date or else Member 

will be charged an additional month’s membership payment. If a payment is declined by Member’s bank or dedicated 

account provider, Financial Education Benefits Center may attempt to again process this payment at a later date, typically 

within 72 hours. No products will be shipped or services provided until payment is confirmed. Member fully understands 

that Member is purchasing a Financial Education Benefits Center Student Loan Financial Education Kit and enrolling into 

the Financial Education Benefits Center Program through Financial Education Benefits Center. The program includes 

monthly membership programs offered and provided exclusively by outside companies including, but not limited to, 

outside tax preparation services, Life Lock identity theft protection, Better World Club Express Road Service 

membership, FEBC everyday discount benefits solutions, and The Credit Pros International. FEBC has the right to 

substitute the primary product(s) with an alternative product(s) of equal value. All transactions will appear on Member’s 

bank statement(s) as “FEBC.” Financial Education Benefits Center offers a 100 percent satisfaction guarantee or money 

back for those members who request in writing within 30 days from the date of purchase. Thereafter members may also 

request a refund from the date of purchase. However, Financial Education Benefits Center reserves the right to determine 

a reasonable refund amount. If Member has any questions about Member’s payment or wishes to terminate this 

Complaint Exhibit G-4
DocuSign Envelope ID: 

                                                            

Case 4:18-cv-00806 Document 1-7 Filed 02/07/18 Page 5 of 8 

agreement, Member may contact Financial Education Benefits Center directly at 1-800-953-1388 extension 0, or 5880 

Commerce Blvd Suite 105, Rohnert Park, CA 94928. 

Terms and Conditions of Agreement1 

Aside from its personal one on one consultation, FEBC provides an online portal to give visitors a general understanding 

of the law, financial/budgetary matters, resume building, and official and legal forms and to provide an automated 

software solution to individuals who choose to prepare their own legal/financial/business-related documents. The portal 

and other included services referenced above include general information on commonly encountered legal, financial and 

business issues. FEBC and its Services are not substitutes for the advice of attorneys and financial/tax professionals. The 

membership plan also includes outside tax preparation services, Life Lock identity theft protection, Better World Club 

Express Road Service membership, and FEBC everyday discount benefits solutions, and The Credit Pros International 

(“Separate Services”). The provisions of the Separate Services are the responsibility of those respective companies. 

FEBC strives to keep its legal/business documents accurate, current and up-to-date. However, because the law changes 

rapidly, FEBC cannot guarantee that all of the information on the portal is completely current. The law is different from 

jurisdiction to jurisdiction, and may be subject to interpretation by different courts. The law is a personal matter, and no 

general information or legal tool like the kind FEBC provides can fit every circumstance. Furthermore, the legal 

information contained on the portal is not legal advice and is not guaranteed to be correct, complete or up to date. 

Therefore, if you need legal advice for your specific problem, or if your specific problem is too complex to be addressed 

by our tools, you should consult a licensed attorney in your area. Similarly, if you need specific financial advice 

concerning taxes, insurance, mortgages, etc. you need to obtain the advice of professionals in such matters. 

1. Privacy Policy. FEBC respects your privacy and permits you to control the treatment of your personal information. A 

complete statement of FEBC's current Privacy Policy is contemporaneously being provided to you and is expressly 

incorporated into this Agreement by reference. 

2. Ownership. The portal is owned and operated by FEBC. All right, title and interest in and to the materials provided on 

portal, including but not limited to information, documents, logos, graphics, sounds and images (the "Materials") are 

owned either by FEBC or by FEBC’s respective third party authors, developers or vendors ("Third Party Providers"). 

Except as otherwise expressly provided by FEBC, none of the Materials may be copied, reproduced, republished, 

downloaded, uploaded, posted, displayed, transmitted or distributed in any way and nothing on the portal shall be 

construed to confer any license under any of FEBC's intellectual property rights, whether by estoppel, implication or 

otherwise. FEBC does not sell, license, lease or otherwise provide any of the Materials other than those specifically 

identified as being provided by FEBC. Any rights not expressly granted herein are reserved by FEBC. Any reference to 

the products and services of third party vendors such as outside tax preparation services, Life Lock identity theft 

protection, Better World Club Express Road Service membership, and FEBC everyday discount benefits solutions, and 

The Credit Pros International does not belong to FEBC. FEBC has limited rights to sell such services. 

3. Limited Permission to Download. FEBC hereby grants you permission to download, view, copy and print the Materials 

on any single, stand-alone computer solely for your personal, informational, non-commercial use provided that (i) where 

provided, the copyright and trademark notices appearing on any Materials not be altered or removed, (ii) the Materials are 

not used on any other website or in a networked computer environment and (iii) the Materials are not modified in any way, 

except for authorized editing of downloadable forms for personal use. This permission terminates automatically without 

notice if you breach any of the terms or conditions of this Agreement. On any such termination, you agree to immediately 

destroy any downloaded or printed Materials. Any unauthorized use of any Materials contained on the portal may violate 

copyright laws, trademark laws, laws of privacy and publicity and communications regulations and statutes. 

4. Links to Third Party Sites. This Site and Applications may contain links to websites controlled by parties other than 

FEBC (each a "Third Party Site"). FEBC works with a number of partners and affiliates whose sites are linked with FEBC. 

FEBC may also provide links to other citations or resources with whom it is not affiliated. FEBC is not responsible for and 

does not endorse or accept any responsibility for the availability, contents, products, services or use of any Third Party Site, 

any website accessed from a Third Party Site or any changes or updates to such sites. FEBC makes no guarantees about the 

content or quality of the products or services provided by such sites and companies that operate them. FEBC is providing 

these links to you only as a convenience, and the inclusion of any link does not imply endorsement by FEBC of the Third 

Party Site, nor does it imply that FEBC sponsors, is affiliated or associated with, guarantees, or is legally authorized to use 

any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the links. 

1

 In these Terms and Conditions of Agreement, the words “you” and “your” refer to each Member as described above. “We”, “us”, 

and “our” refer to Financial Resource Service Center. 

Complaint Exhibit G-5
 

 

Case 4:18-cv-00806 Document 1-7 Filed 02/07/18 Page 6 of 8 DocuSign Envelope ID: 

You acknowledge that you bear all risks associated with access to and use of content provided on a Third Party Site and 

agree that FEBC is not responsible for any loss or damage of any sort you may incur from dealing with a third party. You 

should contact the site administrator for the applicable Third Party Site if you have any concerns regarding such links or the 

content located on any such Third Party Site. 

5. Use of our Legal Forms. On our portal and through certain partners, we offer self-help "fill in the blank" forms. You 

understand that your purchase of these services, downloading, and/or- using form documents is neither legal advice nor 

the practice of law, and that each form and any applicable instructions or guidance is not customized to your particular 

needs. 

License to Use. 

FEBC grants you a limited, personal, non-exclusive, non-transferable license to use our forms (the "Forms") for your own 

personal, internal business use, or if you are an attorney or professional, for your client. Except as otherwise provided, you 

acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse 

engineer, alter, enhance or in any way exploit any of the Forms in any manner, except for modifications in filling out the 

Forms for your authorized use. You shall not remove any copyright notice from any Form. 

Resale of Forms Prohibited. 

By downloading Forms, you agree that the Forms may only be used by you for your personal or business use or used by 

you in connection with you or your client and may not be sold or redistributed without the express written consent of 

FEBC. 

6. Use of Third Party Services. Your membership plan includes monthly memberships and services with third party 

companies who are responsible for providing their services under their own plans. You understand that if you have any 

issues with their services, such matters should be addressed directly with the company responsible for the provision of 

such services. 

7. DISPUTE RESOLUTION BY BINDING ARBITRATION. 

Important Limitation on Consumer Rights - Mandatory Arbitration Requirement – Please read carefully: In the 

event of any controversy, claim or dispute between the parties arising out of or relating to this agreement or the 

breach, termination, enforcement, interpretation, conscionability or validity thereof, including any determination of the 

scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Sonoma County, California 

or in the county in which the consumer resides, in accordance with the Laws of the State of California for 

agreements to be made in and to be performed in California. The parties agree that the arbitration shall be 

administered by the American Arbitration Association ("AAA") pursuant to its rules and procedures and an arbitrator shall 

be selected by the AAA. The arbitrator shall be neutral and independent and shall comply with the AAA code of ethics. 

The award rendered by the arbitrator shall be final and shall not be subject to vacation or modification. Judgment on the 

award made by the arbitrator may be entered in any court having jurisdiction over the parties. If either party fails to 

comply with the arbitrator's award, the injured party may petition the circuit court for enforcement. The parties agree 

that either party may bring claims against the other only in his/her or its individual capacity and not as a plaintiff 

or class member in any purported class or representative proceeding. Further, the parties agree that the arbitrator may 

not consolidate proceedings of more than one person's claims, and may not otherwise preside over any form of 

representative or class proceeding. The parties shall share the cost (not attorneys’ fees) of arbitration equally. In the event 

a party fails to proceed with arbitration, unsuccessfully challenges the arbitrator's award, or fails to comply with the 

arbitrator's award, the other party is entitled to costs of suit, including a reasonable attorney's fee for having to compel 

arbitration or defend or enforce the award. Binding Arbitration means that both parties give up the right to a trial by a 

jury. It also means that both parties give up the right to appeal from the arbitrator’s ruling except for a narrow range of 

issues that can or may be appealed. It also means that discovery may be severely limited by the arbitrator. This section 

and the arbitration requirement shall survive any termination. OPT-OUT PROCESS: You may choose to opt-out of this 

Arbitration Provision but only by following the process set-forth below. If you do not wish to be subject to this Arbitration 

Provision, then you must notify us in writing within thirty (30) calendar days of the date of this Agreement at the 

following address: FEBC, Attn: Customer Service, 5880 Commerce Blvd 105 Rohnert Park, CA 94928. Your written 

notice must include your name, address, the date of this Agreement, and a signed statement that you wish to opt out of the 

Arbitration Provision. If you choose to opt out, then your choice will apply only to this Agreement. 

Complaint Exhibit G-6
DocuSign Envelope ID: Case 4:18-cv-00806 Document 1-7 Filed 02/07/18 Page 7 of 8 

8. NO WARRANTY. THE ONE-ON ONE CONSULTATIONS, THE PORTAL, APPLICATIONS, AND ALL 

MATERIALS, DOCUMENTS OR FORMS PROVIDED ON OR THROUGH YOUR USE OF THE PORTAL ARE 

PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, 

FEBC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, 

INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A 

PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT CONCERNING ALL MEMBERSHIP BENEFITS 

FOUND WITHIN THE PORTAL AND THOSE SEPARATE SERVICES OUTSIDE OF THE PORTAL, INCLUDING, 

BUT NOT LIMITED TO, OUTSIDE TAX PREPARATION SERVICE, LIFELOCK MEMBERSHIPS, BETTER 

WORLD CLUB ROAD SERVICE MEMBERSHIPS, CREDIT REPAIR ASSISTANCE FROM THE CREDIT PROS 

INTERNATIONAL AND FEBC EVERYDAY DISCOUNT BENEFITS SOLUTIONS. 

FEBC MAKES NO WARRANTY THAT: (A) THE PORTAL, APPLICATIONS, THE MATERIALS, OR THE 

SEPARATE SERVICES WILL MEET YOUR REQUIREMENTS; (B) THE PORTAL, APPLICATIONS, THE 

MATERIALS, OR THE SEPARATE SERVICES WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, 

SECURE OR ERROR-FREE BASIS; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE 

PORTAL, APPLICATIONS, OR ANY MATERIALS OFFERED THROUGH THE PORTAL OR APPLICATIONS, 

WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION 

OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE PORTAL, APPLICATIONS, 

THE MATERIALS, OR THE SEPARATE SERVICES OR IN RELIANCE ON THE MATERIALS WILL MEET YOUR 

EXPECTATIONS. 

OBTAINING ANY MATERIALS THROUGH THE USE OF THE PORTAL IS DONE AT YOUR OWN DISCRETION 

AND AT YOUR OWN RISK. FEBC SHALL HAVE NO RESPONSIBILITY FOR ANY DAMAGE TO YOUR 

COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT, 

MATERIALS, INFORMATION OR SOFTWARE. 

NOTWITHSTANDING THE ABOVE, FEBC OFFERS A 30 DAY SATISFACTION GUARANTEE. 

9. LIMITATION OF LIABILITY AND INDEMNIFICATION. EXCEPT AS PROHIBITED BY LAW, YOU WILL 

HOLD FEBC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY 

INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER IT ARISES 

(INCLUDING ATTORNEYS' FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND 

ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION 

IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, 

OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION 

ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND 

ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR 

REGULATIONS, EVEN IF FEBC HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH 

DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF FEBC, IT 

WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO 

CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT 

ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, 

SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. 

10. Compliance with Intellectual Property Laws. When accessing FEBC or using the FEBC portal as part of the 

Financial Education Benefits Center Program and Student Loan Financial Education Kit, you agree to obey the law and 

you agree to respect the intellectual property rights of others. Your use of the Service and the Site is at all times governed 

by and subject to laws regarding copyright, trademark and other intellectual property ownership. You agree not to upload, 

download, display, perform, transmit or otherwise distribute any information or content in violation of any third party's 

copyrights, trademarks or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright 

ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and 

for any infringements of third party rights caused by any content you provide or transmit or that is provided or transmitted 

using your FEBC user account. 

11. Entire Agreement. By virtue of Member’s signature below, Member acknowledges that he/she has read, understands 

and agrees to every term, covenant and condition of this Agreement and that he/she has received a true and complete copy 

hereof, effective on the date below. This agreement is the only agreement between the parties and there is no other 

collateral agreement (oral or written) between the parties in any manner relating to the subject matter of this agreement. If 

any portion of this agreement is held to be invalid or unenforceable, the remaining provisions will remain in effect. The 

Complaint Exhibit G-7
parties mutually understand and agree that a facsimile copy signature or an electronic signature on this agreement shall be 

deemed an original for all lawfully enforceable purposes. 

12. Cancellation Policy. Member may cancel this contract within thirty (30) days of signing and receive a full refund for 

all products and services purchased. Thereafter, Member may also request a refund from the date of purchase. However, 

FEBC reserves the right to determine a reasonable refund amount. 

Terms of Agreement for Payment: 

Financial Education Benefits Center, located at 5880 Commerce Blvd Suite 105, Rohnert Park, CA 94928, is authorized 

to deduct a scheduled payment from Member’s chosen dedicated account as specified below. In the event that Member’s 

draft is returned unpaid for any reason, Member agrees to pay all past due balances immediately and the current month’s 

payment amount. The date of the draft is listed above, however if the draft date falls on a weekend or bank holiday, the 

debit transaction will take place on the next business day. The company has the right to substitute the primary product(s) 

with an alternative product(s) of equal value. This authority will remain in effect until Financial Education Benefits 

Center is notified by Member in writing by either email to; support@febcp.com or by fax to 1-866-936-0795 at least ten 

(10) business days prior to the next scheduled draft date. For questions regarding your payment, you may also contact us 

directly at 1-800-953-1388 extension 0. No other forms of cancellation by Member will be honored.

from a Member’s account that was drafted in error cannot be made until seven business days from the draft date. The 

Member agrees to waive all rights of reversal or refusal of any payment on any draft that Financial Education Benefits 

Center may make against the dedicated account during the time Member is actively enrolled. The Member agrees with all 

of the provisions and conditions outlined herein. The Member further agrees to hold Financial Education Benefits Center, 

its directors, employees, officers, and its agents harmless from any damages that may occur or arise from and within the 

entirely of this agreement. Financial Education Benefits Center will not be responsible for any fees your financial 

institution may assess should a draft be returned for insufficient funds. 

Financial Education Benefits Center Monthly Program Enrollment Payment Summary Information 

Dedicated Savings Account: Member understands that Member is solely in control of all savings funds

of paying the fees due for the Membership Plan. Member will designate an account for program savings funds and such 

dedicated account is independent from FEBC. Member selects: 

_____FDIC Insured Bank thru Global Client Solutions, LLC 

_____ Another account of Member’s choosing 

ACKNOWLEDGMENT 

As indicated by my signature below, I acknowledge that I have read, understand and agree to the terms and conditions of 

the Financial Education Benefits Center Program and Student Loan Financial Education Kit (the “Membership Plan”), 

including the Terms of Agreement for Payment. 

Member Name:_ _______________ Executed On this Date:______________________ 

Member Signature: _ __________ Date of Birth: _ _________________ 

DocuSign Envelope ID: 

1/8/2016

X

 

 

 

 

 

- __ 

Case 4:18-cv-00806 Document 1-7 Filed 02/07/18 Page 8 of 8 

 The reversal of funds 

for the purpose 

Driver License Number: ___________ Social Security Number: 

For: Financial Education Benefits Center (“FEBC”) 

By: Jennifer Martinez 

Title: Administrative Representative 

Complaint Exhibit G-8