2021

February 2022
CONSUMER SENTINEL NETWORK DATA BOOK 2021

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Table of Contents

Report Subject

About the Sentinel Data Book

 Introduction ...................................................................................................................................................2

 Inside the Numbers .......................................................................................................................................3

 Executive Summary .......................................................................................................................................4

 Visual Snapshot .............................................................................................................................................5

National Statistics

 Number of Fraud, Identity Theft and Other Reports by Year ......................................................................6

 Report Categories .........................................................................................................................................7

 Report Types ..................................................................................................................................................8

 Number of Reports by Type ..........................................................................................................................9

 Fraud Reports by Amount Lost ...................................................................................................................10

 Fraud Reports by Payment Method ............................................................................................................11

 Fraud Reports by Contact Method ..............................................................................................................12

 Reported Frauds and Losses by Age ..........................................................................................................13

Identity Theft

 Identity Theft Reports by Type ....................................................................................................................14

 Top Three Identity Theft Reports by Year ..................................................................................................15

 Identity Theft Reports and Types by Age ....................................................................................................16

Military Consumers

 Report Types by Status, Branch, and Rank ...............................................................................................17

 Top Reports by Category .............................................................................................................................18

 Identity Theft Reports by Type ....................................................................................................................19

State and Local Statistics

 State Rankings: Fraud and Other Reports ................................................................................................20

 State Rankings: Identity Theft Reports ......................................................................................................21

 Individual State Pages

 Fifty States, District of Columbia (DC) and Puerto Rico .................................................................22-73

 Top 50 Metropolitan Areas: Fraud and Other Reports .............................................................................74

 Top 50 Metropolitan Areas: Identity Theft Reports ...................................................................................75

Appendices

 A1: The Consumer Sentinel Network..........................................................................................................76

 A2: Major Data Contributors .......................................................................................................................77

 A3: Data Contributors ............................................................................................................................78-79

 A4: Better Business Bureau Data Contributors .........................................................................................80

 B1: Descriptions of Report Categories .................................................................................................81-83

 B2: Report Categories over Three Years ....................................................................................................84

 B3: Detailed Report Categories over Three Years ..............................................................................85-88

 C: Fraud Reports and Amount Lost by State .............................................................................................89

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FEDERAL TRADE COMMISSION · ftc.gov/data 1
CONSUMER SENTINEL NETWORK DATA BOOK 2021

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Introduction

The FTC takes in reports from consumers about problems they experience in the marketplace. The

reports are stored in the Consumer Sentinel Network (Sentinel), a secure online database available only

to law enforcement. While the FTC does not intervene in individual consumer disputes, its law

enforcement partners – whether they are down the street, across the nation, or around the world – can

use information in the database to spot trends, identify questionable business practices and targets,

and enforce the law.

Since 1997, Sentinel has collected tens of millions of consumer reports about fraud, identity theft, and

other consumer protection topics. During 2021, Sentinel received over 5.7 million consumer reports,

which the FTC has sorted into 29 top categories. The 2021 Consumer Sentinel Network Data Book

(Sentinel Data Book) has aggregated information about what consumers told us last year on the full

range of fraud, identity theft and other consumer protection topics. The Consumer Sentinel data is also

available online in an interactive format at ftc.gov/exploredata, with updates provided quarterly. The

Sentinel Data Book is based on unverified reports filed by consumers. The data is not based on a

consumer survey. Sentinel has a five-year data retention policy, with reports older than five years

purged biannually.

In addition to taking consumer reports directly from people who call the FTC’s call center or report

online, Sentinel also includes reports filed with other federal, state, local, and international law

enforcement agencies, as well as other organizations, like the Better Business Bureau and Publishers

Clearing House.

In 2021, the FTC was pleased to welcome the data contributions of the Social Security Administration

Office of the Inspector General and the Australian Competition & Consumer Commission. A full listing of

data contributors is available in Appendices A3 and A4. Non-government organizations that contribute

reports do not have access to Sentinel reports, as access is limited to law enforcement agencies.

For more information about the Consumer Sentinel Network, visit www.FTC.gov/Sentinel. Law

enforcement personnel may join Sentinel at Register.ConsumerSentinel.gov.

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FEDERAL TRADE COMMISSION · ftc.gov/data 2
CONSUMER SENTINEL NETWORK DATA BOOK 2021

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Inside the Numbers

Sentinel sorts consumer reports into 29 top categories. Appendices B1 – B3 describe the categories,

providing details, and three year figures. The launch of ReportFraud.ftc.gov in 2020 modernized online

complaint collection. For example, the site captures more specific information about the topic of

unwanted text messages and simplifies categorization. A new category was created for Privacy, Data

Security, and Cyber Threats, and the category Internet Auctions was retired. Some subcategories were

renamed, retired, or consolidated, and Appendix B3 identifies these changes.

The Consumer Sentinel Network Data Book excludes the National Do Not Call Registry. A separate

report about these complaint statistics is available at: www.ftc.gov/exploredata. Unspecified reports

relating to unwanted contacts, such as unsolicited emails and text messages, are catalogued in

Appendix B3.

Consumers can report as much or as little detail as they wish when they file a report. For the Sentinel

Data Book graphics, percentages are based on the total number of Sentinel fraud, identity theft, and

other report types in 2021 in which consumers provided the information displayed on each chart.

Reports to Sentinel sometimes indicate money was lost, and sometimes indicate no money was lost.

Often, people make these reports after they experience something problematic in the marketplace,

avoid losing any money, and wish to alert others. Except where otherwise stated, numbers are based on

reports both from people who indicated a loss and people who did not.

Calculations of dollar amounts lost are based on reports in which consumers indicated they lost

between $1 and $999,999.

States and Metropolitan Areas are ranked based on the number of reports per 100,000 population.

State rankings are based on 2019 U.S. Census population estimates (Annual Estimates of the Resident

Population: April 1, 2010 to July 1, 2019). Metropolitan Area rankings are based on 2019 U.S. Census

population estimates (Annual Estimates of the Resident Population: April 1, 2010 to July 1, 2019).

This Sentinel Data Book identifies Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas)

with a population of 100,000 or more except where otherwise noted. Metropolitan areas are defined by

Office of Management and Budget Bulletin No. 18-04, “Revised Delineations of Metropolitan Statistical

Areas, Micropolitan Statistical Areas, and Combined Statistical Areas, and Guidance on Uses of the

Delineations of These Areas” (September 14, 2018).

Numbers change over time. The Sentinel Data Book sorts consumer reports by year, based on the date

of the consumer’s report. Some data contributors transfer their complaints to Sentinel after the end of

the calendar year, and new data providers often contribute reports from prior years. As a result, the

total number of reports for 2021 will likely change during the next few months, and totals from previous

years may differ from prior Consumer Sentinel Network Data Books. The most up to date information

can be found online at ftc.gov/exploredata. The identity theft subtype "Government Documents or

Benefits Fraud" includes data reported from the U.S. Department of Justice's National Center for

Disaster Fraud (NCDF).

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FEDERAL TRADE COMMISSION · ftc.gov/data 3
CONSUMER SENTINEL NETWORK DATA BOOK 2021

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Executive Summary

Overview

In 2021, the Consumer Sentinel Network took in over 5.7 million reports, an increase from 2020.

 - Fraud: 2.8 million (49% of all reports)

 - Identity theft: 1.4 million (25%)

 - Other: 1.5 million (27%)

In 2021, people filed more reports about Identity Theft (25.0% of all reports), in all its various forms,

than any other type of complaint. Imposter Scams, a subset of Fraud reports, followed with 984,756

reports from consumers in 2021 (17.2% of all reports). Credit Bureaus, Information Furnishers and

Report Users (10.3% of all reports) rounded out the top three reports to Sentinel.

Fraud

There were over 984,000 imposter scam reports to Sentinel. Seventeen percent of those reported a

dollar loss, totaling over $2.3 billion lost to imposter scams in 2021. These scams include, for example,

romance scams, people falsely claiming to be the government, a relative in distress, a well-known

business, or a technical support expert, to get a consumer’s money.

Of the nearly 2.8 million fraud reports, 25% indicated money was lost. In 2021, people reported losing

more than $5.8 billion to fraud – an increase of $2.4 billion over 2020.

The median loss for all fraud reports in 2021 is $500. Among the top 10 frauds reported, the median

individual losses were highest in these categories:

 - Investment Related ($3,000)

 - Foreign Money Offers and Counterfeit Check Scams ($2,000)

 - Business and Job Opportunities ($1,991)

Telephone was the method of contact for 36% of fraud reports with a contact method identified. Nine

percent of those reports indicated a money loss – but that 9% reported an aggregate loss of nearly

$692 million, and a $1,200 median loss.

Bank transfers and payments accounted for the highest aggregate losses reported in 2021 ($756

million), followed closely by Cryptocurrency ($750 million), while credit cards were most frequently

identified as the payment method in fraud reports.

Of people who reported their age, those aged 20-29 reported losing money to fraud in 41% of reports

filed with the FTC, while people aged 70 – 79 reported losing money in 18% of their reports and people

80 and over reported it in 17% of their reports. But when they did experience a loss, people aged 70

and older reported much higher median losses than any other age group.

Identity Theft

Government Documents or Benefits Fraud tops the list of identity theft types reported in 2021. The FTC

received 395,948 reports from people who said their information was misused to apply for a

government document or benefit, such as unemployment insurance.

Military

Military consumers reported over 110,000 fraud complaints, including 44,039 imposter scams that

reportedly cost them over $103 million in 2021.

Top States

The states with the highest per capita rates of reported fraud in 2021 were Georgia, Maryland,

Delaware, Nevada, and Florida. For reported identity theft, the top states in 2021 were Rhode Island,

Kansas, Illinois, Louisiana, and Georgia.

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FEDERAL TRADE COMMISSION · ftc.gov/data 4
SNAPSHOT MILLION

REPORTS

TOP THREE CATEGORIES

1Identity Theft

2Imposter Scams

3

Credit Bureaus, Info Furnishers and Report

Users

reported

a loss

$5.9 billion

total fraud losses

$500

median loss

Younger people

reported losing

money to fraud

more often than

older people. 18%

41%

Age 20-29

Age 70-79

But when people

aged 70+ had a loss,

the median loss

was much higher.

Age20 - 29 70 - 79 80+

$1,500

$500

$800

Imposter Scams

$2,331 million

 reported lost

$1,000 median loss

Identity Theft Reports

22%

Mobile

Telephone –

New Accounts

0

64%

FEDERAL TRADE COMMISSION · ftc.gov/data

LOST MONEY

PEOPLE

ABOUT

1 in 5

2.8 million fraud reports 25%

2021 5.7

CONSUMER

SENTINEL

NETWORK

DATA BOOK 2021

Checking\Savings

Account - New

0
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FEDERAL TRADE COMMISSION · ftc.gov/data 6

The reported figures exclude National Do Not Call Registry complaints.

Year # of Reports

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

2020

2021 5,737,265

4,865,023

3,428,818

3,160,199

2,926,167

3,060,824

3,080,378

2,620,931

2,134,565

2,115,079

1,898,543

1,470,306

1,428,977

1,261,124

1,070,447

906,129

909,314

860,383

713,657

551,622

325,519

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020

Year

5.74M

2.12M

2.13M

4.87M

1.90M

2.62M

1.47M

1.43M

2.93M

1.26M

3.08M 3.06M

3.16M

1.07M

0.33M

0.91M

0.91M

0.86M

0.55M

3.43M

0.71M

CONSUMER SENTINEL NETWORK DATA BOOK 2021

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Number of Fraud, Identity Theft and Other Reports by Year
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FEDERAL TRADE COMMISSION · ftc.gov/data 7

Percentages are based on the total number of 2021Sentinel reports (5,737,265). 9% of the total were coded “Other Misc.” See Appendix B3.

Rank Category # of Reports %

1 Identity Theft

2 Imposter Scams

3 Credit Bureaus, Information Furnishers and Report Users

4 Online Shopping and Negative Reviews

5 Banks and Lenders

6 Debt Collection

7 Prizes, Sweepstakes and Lotteries

8 Auto Related

9 Internet Services

10 Business and Job Opportunities

11 Telephone and Mobile Services

12 Health Care

13 Investment Related

14 Home Repair, Improvement and Products

15 Privacy, Data Security, and Cyber Threats

16 Credit Cards

17 Travel, Vacations and Timeshare Plans

18 Television and Electronic Media

19 Foreign Money Offers and Fake Check Scams

20 Advance Payments for Credit Services

21 Education

22 Mortgage Foreclosure Relief and Debt Management

23 Computer Equipment and Software

24 Charitable Solicitations

25 Magazines and Books

26 Tax Preparers

27 Grants

28 Office Supplies and Services

29 Funeral Services

1,434,676 25.01%

984,756 17.16%

592,928 10.33%

398,283 6.94%

195,370 3.41%

151,335 2.64%

148,243 2.58%

137,468 2.40%

121,445 2.12%

104,019 1.81%

92,802 1.62%

89,801 1.57%

78,988 1.38%

70,612 1.23%

70,177 1.22%

65,173 1.14%

53,891 0.94%

41,905 0.73%

39,139 0.68%

24,152 0.42%

22,810 0.40%

21,258 0.37%

15,701 0.27%

9,270 0.16%

5,541 0.10%

5,424 0.09%

4,254 0.07%

3,609 0.06%

1,310 0.02%

Report Categories

CONSUMER SENTINEL NETWORK DATA BOOK 2021

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FEDERAL TRADE COMMISSION · ftc.gov/data 8

Certain categories are comprised of subcategories that fall in both Fraud and Other report types. See Appendix B3. The Fraud rankings exclude subcategories that are not fraud,

and the Other rankings exclude subcategories that are classified as fraud.

Rank Category # of Reports

1 Credit Bureaus, Information Furnishers and Report Users

2 Banks and Lenders

3 Debt Collection

4 Auto Related

5 Home Repair, Improvement and Products

6 Credit Cards

7 Television and Electronic Media

8 Education

9 Privacy, Data Security, and Cyber Threats

10 Computer Equipment and Software

592,928

195,370

151,335

137,468

70,612

65,173

41,905

22,810

18,724

15,701

Top 10 Other Categories

Rank Theft Type # of Reports

1 Government Documents or Benefits Fraud

2 Credit Card Fraud

3 Other Identity Theft

4 Loan or Lease Fraud

5 Bank Fraud

6 Employment or Tax-Related Fraud

7 Phone or Utilities Fraud

395,948

389,737

377,102

197,914

124,388

111,723

88,813

Identity Theft Types

Rank Category # of Reports% Reporting $

Loss Total $ Loss Median $Loss

1 Imposter Scams

2 Online Shopping and Negative Reviews

3 Prizes, Sweepstakes and Lotteries

4 Internet Services

5 Business and Job Opportunities

6 Telephone and Mobile Services

7 Investment Related

8 Health Care

9 Travel, Vacations and Timeshare Plans

10 Foreign Money Offers and Fake Check Scams

984,756 17% $2,331M $1,000

397,826 52% $392M $150

148,243 12% $255M $968

103,501 23% $216M $500

103,003 25% $206M $1,991

92,716 12% $21M $250

78,988 73% $1,679M $3,000

63,333 13% $17M $197

53,891 24% $95M $1,112

39,139 26% $78M $2,000

Top 10 Fraud Categories

Fraud

Identity Theft

Other

2,789,161 (48.6%)

1,434,676 (25.0%)

1,539,816 (26.8%)

Report Type

CONSUMER SENTINEL NETWORK DATA BOOK 2021

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FEDERAL TRADE COMMISSION · ftc.gov/data 9

The reported figures exclude National Do Not Call Registry complaints.

Year Fraud Identity Theft Other

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

2020

2021 1,539,816

1,251,666

956,682

1,202,864

1,247,309

1,435,874

1,429,676

762,021

685,352

632,428

577,835

399,160

441,836

325,705

305,570

236,243

216,042

203,176

167,051

146,862

101,963

1,434,676

1,388,540

650,523

444,339

370,915

398,356

490,085

332,545

290,098

369,958

279,191

251,074

278,360

314,587

259,314

246,214

255,687

246,909

215,240

161,977

86,250

2,789,161

2,277,130

1,862,871

1,522,834

1,310,003

1,228,865

1,165,393

1,526,365

1,159,115

1,112,693

1,041,517

820,072

708,781

620,832

505,563

423,672

437,585

410,298

331,366

242,783

137,306

Number of Reports by Type

2002 2004 2006 2008 2010 2012 2014 2016 2018 2020

0K

500K

1,000K

1,500K

2,000K

2,500K

# of Reports

Number of Reports by Type

Report Type

Fraud

Identity Theft

Other

CONSUMER SENTINEL NETWORK DATA BOOK 2021

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FEDERAL TRADE COMMISSION · ftc.gov/data 10

The amount lost is based on reports in which consumers indicated they lost between $1 and $999,999.

Amount Lost # of Reports

$1 - $1,000

$1,001 - $2,000

$2,001 - $3,000

$3,001 - $4,000

$4,001 - $5,000

$5,001 - $6,000

$6,001 - $7,000

$7,001 - $8,000

$8,001 - $9,000

$9,001 - $10,000

More than $10,000 65,535

7,496

4,215

6,034

6,804

9,425

16,112

19,743

35,101

74,179

447,732

Amount Lost

$1 - $100

$101 - $200

$201 - $300

$301 - $400

$401 - $500

$501 - $600

$601 - $700

$701 - $800

$801 - $900

$901 - $1,000

168,469

74,439

45,080

32,212

35,141

21,421

15,971

18,159

12,044

24,796

Reported Fraud Losses in $1 - $1,000 Range

Reported Fraud Losses in $1 - $10,000+ Range

 $500

 Median $ Loss

 $5,893,260,382

 Total $ Loss

 692,376 (25%)

 # of Reports with $ Loss

 2,789,161

 Number of Fraud Reports

Fraud Reports by Amount Lost

CONSUMER SENTINEL NETWORK DATA BOOK 2021

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FEDERAL TRADE COMMISSION · ftc.gov/data 11

# Reports Total $ Loss

Credit Cards

Payment App or Service

Debit Card

Gift Card or Reload Card

Wire Transfer

Cryptocurrency

Bank Transfer or

Payment

Cash

Check

Money Order

88,354

69,753

68,937

64,638

58,026

39,386

38,711

12,463

8,412

3,841

$181M

$130M

$140M

$233M

$482M

$750M

$756M

$188M

$153M

$39M

 440,058 (16%)

 # of Reports with Payment Method

 2,789,161

 Number of Fraud Reports

Fraud Reports by Payment Method

CONSUMER SENTINEL NETWORK DATA BOOK 2021

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FEDERAL TRADE COMMISSION · ftc.gov/data 12

Contact Method # of Reports Total $ LostMedian $ Lost

Phone call

Text

Email

Website or Apps

Social Media

Other

Mail

Online Ad or Pop-up $181

$823

$622

$400

$300

$800

$900

$1,200

$96M

$65M

$677M

$796M

$649M

$323M

$131M

$692M

36,730

42,842

114,354

159,423

177,777

260,818

377,840

644,048

Number of Reports and Amount Lost by Contact Method

Percentage of all Fraud Reports with a Contact Method identified

Of those reports, the percentage with a dollar loss reported

Phone call

Text

Email

Website or Apps

Social Media

Other

Mail

Online Ad or Pop-up

36%

9%

21%

4%

14%

14%

10%

64%

64%

9%

48%

6%

13%

2%

68%

2%

 1,813,832 (65%)

 # of Reports with Contact Method

 2,789,161

 Number of Fraud Reports

Fraud Reports by Contact Method

CONSUMER SENTINEL NETWORK DATA BOOK 2021

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Other contact methods includes TV or radio, print, fax, in person, consumer initiated contact, and other methods consumers write in or that cannot be otherwise categorized.
_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 13

Of the 2,789,161 total fraud reports in 2021, 47% included useable consumer age information.

19 and Under 20 - 29 30 - 39 40 - 49 50 - 59 60 - 69 70 - 79 80 and Over

$1,500

$250

$500 $500 $496 $500 $516

$800

21%

27%

33%

47%

36%

17%

18%

41%

Percentage Reporting a Fraud Loss and Median Loss by Age

Percentage Reporting a Fraud $ Loss

Median $ Lost

Percentages are based on the total number of 2021 fraud reports in which consumers provided their age: 1,320,170.

# of Reports Total $ Lost

19 and Under

20 - 29

30 - 39

40 - 49

50 - 59

60 - 69

70 - 79

80 and Over

189,639 (14%)

221,870 (17%)

191,372 (14%)

208,411 (16%)

249,597 (19%)

164,902 (12%)

42,054 (3%)

52,325 (4%)

$363M

$598M

$495M

$484M

$521M

$364M

$149M

$51M

Reported Frauds and Losses by Age

CONSUMER SENTINEL NETWORK DATA BOOK 2021

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FEDERAL TRADE COMMISSION · ftc.gov/data 14

Theft Type Theft Subtype # of Reports % Difference from

Previous Year

Credit Card Fraud New Accounts

Existing Accounts

Loan or Lease Fraud Apartment or House Rented

Auto Loan\Lease

Business\Personal Loan

Federal Student Loan

Non-Federal Student Loan

Real Estate Loan

Phone or Utilities Fraud Landline Telephone – Existing Accounts

Landline Telephone – New Accounts

Mobile Telephone – Existing Accounts

Mobile Telephone – New Accounts

Utilities – Existing Accounts

Utilities – New Accounts

Bank Fraud Debit Cards, Electronic Funds Transfer, or ACH

Existing Accounts

New Accounts

Employment or Tax-Related

Fraud

Employment or Wage-Related Fraud

Tax Fraud

Government Documents or

Benefits Fraud

Driver's License Issued\Forged

Government Benefits Applied For\Received

Other Government Documents Issued\Forged

Passport Issued\Forged

Other Identity Theft Email or Social Media

Evading the Law

Insurance

Medical Services

Online Shopping or Payment Account

Other

Securities Accounts

-5%

-1%

32,204

363,092

-23%

-19%

-34%

+6%

-3%

-3%

9,087

13,897

18,202

105,711

70,710

13,166

-1%

-27%

-22%

-10%

-6%

+2%

41,004

1,642

37,795

5,433

11,503

2,140

+64%

+5%

+8%

83,721

14,358

33,248

+0%

-10%

89,649

24,004

-20%

-12%

-3%

-11%

1,117

8,366

385,264

5,506

+122%

+7%

+3%

-6%

+21%

+1%

+9%

8,455

300,244

15,207

42,773

10,397

4,740

15,374

Identity Theft Reports by Type

CONSUMER SENTINEL NETWORK DATA BOOK 2021

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Consumers can report multiple types of identity theft. In 2021, 14% of identity theft reports included more than one type of identity theft.
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FEDERAL TRADE COMMISSION · ftc.gov/data 15

The top identity theft types can vary by year. This graph depicts the top three types of identity theft reported in 2021 and how those types changed over five years.

2017 2018 2019 2020 2021

133,107

157,745

271,938

393,378

389,737

407,512

395,948

104,776

205,072 197,914

25,961

24,959

23,242

30,101

51,944

Top Three Identity Theft Report Types by Year

Theft Type

Credit Card Fraud

Government Documents or Benefits Fraud

Loan or Lease Fraud

CONSUMER SENTINEL NETWORK DATA BOOK 2021

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FEDERAL TRADE COMMISSION · ftc.gov/data 16

Theft Type 19 and

Under 20 - 29 30 - 39 40 - 49 50 - 59 60 - 69 70 - 79 80 andOver

Bank Fraud

Credit Card Fraud

Employment or Tax-Related Fraud

Government Documents or Benefits

Fraud

Loan or Lease Fraud

Other Identity Theft

Phone or Utilities Fraud 457

1,710

505

3,038

1,502

1,954

1,961

1,839

6,981

2,465

19,153

3,882

7,507

7,580

5,026

20,072

9,105

49,094

8,824

21,992

17,647

10,069

43,581

21,936

77,270

13,845

45,741

23,795

17,330

74,288

41,855

65,693

17,967

76,693

25,461

27,161

103,283

65,163

32,390

25,027

108,592

25,802

20,134

61,910

41,239

15,873

21,697

65,269

15,333

696

2,722

1,003

2,467

14,578

1,707

1,664

Identity Theft Types by Age

19 and Under

20 - 29

30 - 39

40 - 49

50 - 59

60 - 69

70 - 79

80 and Over

191,334

308,910

266,269

206,514

118,093

22,833

45,068

9,917

Identity Theft Reports by Age

CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

Of the 1,434,676 total identity theft reports in 2021, 81% included consumer age information.
Fraud, Identity Theft, and Other Reports by Military Consumers

CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 17

Status # of Reports # of Fraud

Reports

% Reporting

Fraud Loss

Total Fraud

Loss

Median Fraud

Loss

Active Duty Service Member

Military Retiree/Veteran

Reserve/National Guard

Spouse/Dependent of Active Duty Service Member $536

$758

$570

$881

$30M

$25M

$177M

$34M

34%

34%

24%

38%

8,799

6,015

87,343

8,670

14,771

10,914

162,067

18,544

Reports by Status

Branch # of Reports # of Fraud

Reports

% Reporting

Fraud Loss

Total Fraud

Loss

Median Fraud

Loss

U.S. Air Force

U.S. Army

U.S. Coast Guard

U.S. Marines

U.S. Navy $550

$545

$600

$583

$550

$45M

$21M

$7M

$93M

$42M

24%

27%

28%

25%

22%

22,127

9,306

1,689

42,966

21,353

40,104

18,518

3,128

89,269

38,343

Reports by Branch

Of the 207,816 total reports from military consumers in 2021, 91% provided military branch information.

Rank # of Reports # of Fraud

Reports

% Reporting

Fraud Loss

Total Fraud

Loss

Median

Fraud Loss

Enlisted

Officer $676

$550

$54M

$151M

23%

26%

18,916

74,354

32,175

134,015

Reports by Rank

Of the 207,816 total reports from military consumers in 2021, 80% provided information about rank.
_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 18

Rank Category # of Reports

1 Credit Bureaus, Information Furnishers and Report Users

2 Banks and Lenders

3 Debt Collection

4 Auto Related

5 Credit Cards

6 Privacy, Data Security, and Cyber Threats

7 Television and Electronic Media

8 Home Repair, Improvement and Products

9 Education

10 Computer Equipment and Software

12,315

7,502

5,897

3,609

2,714

1,306

1,114

987

722

107

Top 10 Other Categories

Fraud

Identity Theft

Other

110,827

49,854

49,318

Reports by Military Consumers

Rank Theft Type # of Reports

1 Government Documents or Benefits Fraud

2 Credit Card Fraud

3 Other Identity Theft

4 Bank Fraud

5 Loan or Lease Fraud

6 Employment or Tax-Related Fraud

7 Phone or Utilities Fraud

17,407

9,379

7,809

7,782

7,488

4,295

3,571

Identity Theft Types

Certain categories are comprised of subcategories that fall in both Fraud and Other report types. See Appendix B3. The Fraud rankings exclude subcategories that are

not fraud, and the Other rankings exclude subcategories that are classified as fraud.

Rank Category # of

Reports

%

Reporting

$ Loss

Total $

Loss

Median $

Loss

1 Imposter Scams

2 Online Shopping and Negative Reviews

3 Prizes, Sweepstakes and Lotteries

4 Business and Job Opportunities

5 Investment Related

6 Foreign Money Offers and Fake Check Scams

7 Telephone and Mobile Services

8 Internet Services

9 Health Care

10 Mortgage Foreclosure Relief and Debt Management

44,039 20% $103.9M $1,031

18,314 63% $29.6M $178

5,201 19% $23.7M $2,000

4,563 22% $12.9M $2,395

3,089 76% $49.5M $3,000

2,447 28% $7.8M $2,498

2,304 28% $2.3M $225

1,778 16% $2.0M $500

1,768 11% $1.9M $267

1,257 24% $4.6M $1,120

Top 10 Fraud Categories

CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

 110,827

 # of Fraud Reports

 $267M

 Total $ Loss

 $600

 Median $ Loss

 29,081 (26%)

 # of Reports with $ Loss
_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 19

Theft Type Theft Subtype # of Reports % Difference from

Previous Year

Credit Card Fraud New Accounts

Existing Accounts

Bank Fraud New Accounts

Debit Cards, Electronic Funds Transfer, or ACH

Existing Accounts

Phone or Utilities Fraud Mobile Telephone – New Accounts

Utilities – New Accounts

Landline Telephone – New Accounts

Mobile Telephone – Existing Accounts

Landline Telephone – Existing Accounts

Utilities – Existing Accounts

Loan or Lease Fraud Business\Personal Loan

Auto Loan\Lease

Non-Federal Student Loan

Apartment or House Rented

Real Estate Loan

Federal Student Loan

Employment or Tax-Related

Fraud

Tax Fraud

Employment or Wage-Related Fraud

Government Documents or

Benefits Fraud

Government Benefits Applied For\Received

Other Government Documents Issued\Forged

Driver's License Issued\Forged

Passport Issued\Forged

Other Identity Theft Other

Online Shopping or Payment Account

Email or Social Media

Securities Accounts

Medical Services

Evading the Law

Insurance

-11%

-20%

2,230

7,510

-36%

-5%

+29%

758

2,391

5,121

-11%

-7%

-19%

-9%

-18%

-34%

87

168

396

572

1,300

1,595

-34%

-9%

-17%

-5%

-11%

+80%

225

310

334

370

1,184

5,607

-43%

-16%

664

3,698

+13%

-27%

-32%

-27%

77

321

481

16,885

-4%

-19%

-19%

+114%

-6%

-5%

-14%

279

294

651

667

1,025

1,060

4,787

Military Consumer Identity Theft Reports by Type

CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

Consumers can report multiple types of identity theft. In 2021, 12% of Military identity theft reports included more than one type of identity theft.
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 20

State Rankings: Fraud and Other Reports

Rank State Reports per

100K Population # of Reports

1 Georgia

2 Maryland

3 Delaware

4 Nevada

5 Florida

6 Alabama

7 Pennsylvania

8 Louisiana

9 Tennessee

10 Alaska

11 South Carolina

12 Colorado

13 New Jersey

14 Virginia

15 New York

16 Texas

17 Illinois

18 Rhode Island

19 Arizona

20 North Carolina

21 Washington

22 California

23 Massachusetts

24 Ohio

25 Oregon

26 Missouri

1,421 150,898

1,415 85,568

1,410 13,726

1,407 43,339

1,370 294,328

1,217 59,669

1,205 154,313

1,193 55,456

1,157 79,012

1,156 8,458

1,149 59,177

1,119 64,464

1,107 98,316

1,099 93,763

1,083 210,749

1,080 313,044

1,078 136,640

1,066 11,289

1,065 77,534

1,036 108,698

1,013 77,128

991 391,517

980 67,515

976 114,140

970 40,908

953 58,485

Rank State Reports per

100K Population # of Reports

27 Connecticut

28 New Hampshire

29 Mississippi

30 New Mexico

31 Michigan

32 Indiana

33 Hawaii

34 Vermont

35 Kansas

36 Utah

37 Maine

38 Idaho

39 Minnesota

40 Montana

41 Wisconsin

42 Arkansas

43 West Virginia

44 Kentucky

45 Oklahoma

46 Wyoming

47 Nebraska

48 Iowa

49 North Dakota

50 South Dakota

917 32,686

914 12,429

906 26,958

888 18,613

881 87,996

861 57,988

851 12,051

848 5,292

845 24,615

823 26,373

821 11,035

809 14,464

809 45,599

806 8,612

803 46,755

801 24,176

797 14,287

796 35,544

783 30,996

731 4,230

697 13,475

636 20,071

608 4,637

549 4,854

District of Columbia

Puerto Rico 8,315

12,004

260

1,701

The District of Columbia and Puerto Rico are included in the table but are not ranked.  States are ranked based on the number of reports per 100,000 population. Population

estimates are based on 2019 U.S. Census population estimates. Ranking excludes state-specific data contributor reports.
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 21

State Rankings: Identity Theft Reports

RankState Reports per

100K Population # of Reports

1 Rhode Island

2 Kansas

3 Illinois

4 Louisiana

5 Georgia

6 Nevada

7 Colorado

8 New York

9 Delaware

10 Florida

11 Texas

12 Maryland

13 Ohio

14 Pennsylvania

15 Alabama

16 Arizona

17 New Jersey

18 South Carolina

19 California

20 Mississippi

21 Tennessee

22 North Carolina

23 Massachusetts

24 Kentucky

25 Virginia

26 New Mexico

2,857 30,270

1,355 39,461

924 117,056

732 34,043

618 65,666

584 17,985

583 33,572

563 109,466

560 5,449

515 110,675

504 146,095

493 29,778

431 50,421

425 54,460

402 19,691

386 28,108

359 31,857

343 17,642

337 133,119

333 9,906

297 20,254

289 30,318

240 16,566

233 10,416

225 19,214

220 4,611

RankState Reports per

100K Population # of Reports

27 Missouri

28 Hawaii

29 Arkansas

30 Michigan

31 Wisconsin

32 Oregon

33 Utah

34 Connecticut

35 Indiana

36 Oklahoma

37 Washington

38 Minnesota

39 Maine

40 New Hampshire

41 West Virginia

42 Idaho

43 Vermont

44 North Dakota

45 Nebraska

46 Alaska

47 Iowa

48 Wyoming

49 Montana

50 South Dakota

218 13,372

211 2,993

211 6,358

206 20,556

193 11,253

190 8,016

189 6,060

187 6,666

176 11,866

173 6,850

170 12,917

168 9,457

167 2,239

162 2,205

159 2,845

152 2,719

132 825

131 999

125 2,409

122 896

119 3,758

107 620

106 1,130

76 673

District of Columbia

Puerto Rico 1,404

4,072

44

577

The District of Columbia and Puerto Rico are included in the table but are not ranked.  States are ranked based on the number of reports per 100,000 population. Population

estimates are based on 2019 U.S. Census population estimates.
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 22

Alabama

Credit Bureaus, Information

Furnishers and Report Users

Identity Theft

Imposter Scams

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Banks and Lenders

Debt Collection

Auto Related

Internet Services

Telephone and Mobile

Services

 27%

 25%

 11%

 5%

 3%

 3%

 3%

 2%

 2%

 1%

Top Ten Report Categories

Credit Card Fraud

Other Identity Theft

Government Documents or Benefits

Fraud

Loan or Lease Fraud

Employment or Tax-Related Fraud

36%

33%

17%

15%

7%

Top Identity Theft Types

Fraud & Other Reports

 59,669

 Total Fraud & Other Reports

 $44.7M

 Total Fraud Losses

 $423

 Median Fraud Losses

 6th

 State Rank

 (Reports per 100K Population)

 15th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 19,691

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Alabama consumers, as indicated in the chart title. Consumers can report multiple types of identity theft.

693

Reports per 100K Population

3,691

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 23

Alaska

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Credit Bureaus, Information

Furnishers and Report Users

Banks and Lenders

Internet Services

Privacy, Data Security, and

Cyber Threats

Business and Job

Opportunities

Health Care

 38%

 10%

 7%

 5%

 5%

 3%

 3%

 2%

 2%

 2%

Top Ten Report Categories

Other Identity Theft

Credit Card Fraud

Government Documents or Benefits

Fraud

Bank Fraud

Employment or Tax-Related Fraud

27%

24%

20%

17%

14%

Top Identity Theft Types

Fraud & Other Reports

 8,458

 Total Fraud & Other Reports

 $13.1M

 Total Fraud Losses

 $600

 Median Fraud Losses

 10th

 State Rank

 (Reports per 100K Population)

 46th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 896

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Alaska consumers, as indicated in the chart title. This page excludes reports provided by the Alaska

Attorney General. Consumers can report multiple types of identity theft.

1,251

Reports per 100K Population

1,251

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 24

Arizona

Identity Theft

Imposter Scams

Online Shopping and

Negative Reviews

Credit Bureaus, Information

Furnishers and Report Users

Banks and Lenders

Prizes, Sweepstakes and

Lotteries

Debt Collection

Auto Related

Internet Services

Health Care

 27%

 17%

 6%

 6%

 4%

 3%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Other Identity Theft

Credit Card Fraud

Loan or Lease Fraud

Employment or Tax-Related Fraud

41%

23%

21%

11%

10%

Top Identity Theft Types

Fraud & Other Reports

 77,534

 Total Fraud & Other Reports

 $116.0M

 Total Fraud Losses

 $515

 Median Fraud Losses

 19th

 State Rank

 (Reports per 100K Population)

 16th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 28,108

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Arizona consumers, as indicated in the chart title. Consumers can report multiple types of identity theft.

572

Reports per 100K Population

1,186

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 25

Arkansas

Identity Theft

Imposter Scams

Credit Bureaus, Information

Furnishers and Report Users

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Banks and Lenders

Debt Collection

Auto Related

Business and Job

Opportunities

Internet Services

 21%

 18%

 8%

 7%

 5%

 4%

 3%

 3%

 3%

 3%

Top Ten Report Categories

Other Identity Theft

Credit Card Fraud

Loan or Lease Fraud

Employment or Tax-Related Fraud

Government Documents or Benefits

Fraud

39%

25%

16%

14%

11%

Top Identity Theft Types

Fraud & Other Reports

 24,176

 Total Fraud & Other Reports

 $16.7M

 Total Fraud Losses

 $450

 Median Fraud Losses

 42nd

 State Rank

 (Reports per 100K Population)

 29th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 6,358

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Arkansas consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

645

Reports per 100K Population

2,170

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 26

California

Identity Theft

Imposter Scams

Credit Bureaus, Information

Furnishers and Report Users

Online Shopping and

Negative Reviews

Banks and Lenders

Debt Collection

Internet Services

Prizes, Sweepstakes and

Lotteries

Auto Related

Business and Job

Opportunities

 25%

 16%

 11%

 7%

 4%

 3%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Credit Card Fraud

Other Identity Theft

Loan or Lease Fraud

Employment or Tax-Related Fraud

Bank Fraud

47%

29%

16%

9%

7%

Top Identity Theft Types

Fraud & Other Reports

 391,517

 Total Fraud & Other Reports

 $820.9M

 Total Fraud Losses

 $600

 Median Fraud Losses

 22nd

 State Rank

 (Reports per 100K Population)

 19th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 133,119

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from California consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

423

Reports per 100K Population

1,179

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 27

Colorado

Identity Theft

Imposter Scams

Online Shopping and

Negative Reviews

Banks and Lenders

Credit Bureaus, Information

Furnishers and Report Users

Prizes, Sweepstakes and

Lotteries

Auto Related

Internet Services

Business and Job

Opportunities

Health Care

 34%

 17%

 7%

 4%

 3%

 3%

 2%

 2%

 2%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Other Identity Theft

Credit Card Fraud

Bank Fraud

Employment or Tax-Related Fraud

69%

12%

9%

6%

6%

Top Identity Theft Types

Fraud & Other Reports

 64,464

 Total Fraud & Other Reports

 $88.0M

 Total Fraud Losses

 $479

 Median Fraud Losses

 12th

 State Rank

 (Reports per 100K Population)

 7th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 33,572

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Colorado consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

792

Reports per 100K Population

1,219

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 28

Connecticut

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Credit Bureaus, Information

Furnishers and Report Users

Banks and Lenders

Auto Related

Internet Services

Prizes, Sweepstakes and

Lotteries

Debt Collection

Telephone and Mobile

Services

 19%

 17%

 9%

 8%

 5%

 4%

 3%

 3%

 3%

 2%

Top Ten Report Categories

Credit Card Fraud

Other Identity Theft

Government Documents or Benefits

Fraud

Loan or Lease Fraud

Bank Fraud

34%

27%

15%

13%

13%

Top Identity Theft Types

Fraud & Other Reports

 32,686

 Total Fraud & Other Reports

 $40.9M

 Total Fraud Losses

 $460

 Median Fraud Losses

 27th

 State Rank

 (Reports per 100K Population)

 34th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 6,666

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Connecticut consumers, as indicated in the chart title. This page excludes reports provided by the

Connecticut Department of Consumer Protection. Consumers can report multiple types of identity theft.

796

Reports per 100K Population

947

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 29

Delaware

Identity Theft

Credit Bureaus, Information

Furnishers and Report Users

Imposter Scams

Online Shopping and

Negative Reviews

Banks and Lenders

Debt Collection

Prizes, Sweepstakes and

Lotteries

Auto Related

Internet Services

Credit Cards

 28%

 15%

 13%

 6%

 4%

 3%

 3%

 2%

 2%

 2%

Top Ten Report Categories

Other Identity Theft

Credit Card Fraud

Government Documents or Benefits

Fraud

Loan or Lease Fraud

Bank Fraud

30%

25%

23%

13%

13%

Top Identity Theft Types

Fraud & Other Reports

 13,726

 Total Fraud & Other Reports

 $14.1M

 Total Fraud Losses

 $500

 Median Fraud Losses

 3rd

 State Rank

 (Reports per 100K Population)

 9th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 5,449

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Delaware consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

1,119

Reports per 100K Population

1,690

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 30

District of Columbia

Identity Theft

Imposter Scams

Credit Bureaus, Information

Furnishers and Report Users

Banks and Lenders

Online Shopping and

Negative Reviews

Auto Related

Debt Collection

Internet Services

Prizes, Sweepstakes and

Lotteries

Credit Cards

 25%

 16%

 13%

 6%

 6%

 2%

 2%

 2%

 2%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Credit Card Fraud

Other Identity Theft

Bank Fraud

Loan or Lease Fraud

34%

27%

22%

10%

9%

Top Identity Theft Types

Fraud & Other Reports

 12,004

 Total Fraud & Other Reports

 $10.2M

 Total Fraud Losses

 $500

 Median Fraud Losses

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 4,072

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from District of Columbia consumers, as indicated in the chart title. Consumers can report multiple types of

identity theft.

1,328

Reports per 100K Population

1,328

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 31

Florida

Identity Theft

Credit Bureaus, Information

Furnishers and Report Users

Imposter Scams

Online Shopping and

Negative Reviews

Banks and Lenders

Debt Collection

Auto Related

Prizes, Sweepstakes and

Lotteries

Internet Services

Business and Job

Opportunities

 27%

 17%

 13%

 5%

 4%

 4%

 3%

 2%

 2%

 2%

Top Ten Report Categories

Credit Card Fraud

Other Identity Theft

Loan or Lease Fraud

Government Documents or Benefits

Fraud

Bank Fraud

43%

34%

16%

9%

9%

Top Identity Theft Types

Fraud & Other Reports

 294,328

 Total Fraud & Other Reports

 $331.3M

 Total Fraud Losses

 $532

 Median Fraud Losses

 5th

 State Rank

 (Reports per 100K Population)

 10th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 110,675

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Florida consumers, as indicated in the chart title. This page excludes reports provided by the Florida

Department of Agriculture and Consumer Services. Consumers can report multiple types of identity theft.

966

Reports per 100K Population

1,812

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 32

Georgia

Identity Theft

Credit Bureaus, Information

Furnishers and Report Users

Imposter Scams

Debt Collection

Online Shopping and

Negative Reviews

Banks and Lenders

Auto Related

Prizes, Sweepstakes and

Lotteries

Internet Services

Home Repair, Improvement

and Products

 30%

 21%

 10%

 5%

 4%

 4%

 3%

 2%

 2%

 2%

Top Ten Report Categories

Other Identity Theft

Credit Card Fraud

Loan or Lease Fraud

Phone or Utilities Fraud

Employment or Tax-Related Fraud

43%

40%

23%

8%

5%

Top Identity Theft Types

Fraud & Other Reports

 150,898

 Total Fraud & Other Reports

 $113.0M

 Total Fraud Losses

 $500

 Median Fraud Losses

 1st

 State Rank

 (Reports per 100K Population)

 5th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 65,666

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Georgia consumers, as indicated in the chart title. Consumers can report multiple types of identity theft.

473

Reports per 100K Population

1,769

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 33

Hawaii

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Credit Bureaus, Information

Furnishers and Report Users

Banks and Lenders

Internet Services

Auto Related

Health Care

Investment Related

 23%

 20%

 8%

 5%

 4%

 4%

 3%

 2%

 2%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Credit Card Fraud

Other Identity Theft

Bank Fraud

Loan or Lease Fraud

42%

21%

21%

8%

8%

Top Identity Theft Types

Fraud & Other Reports

 12,051

 Total Fraud & Other Reports

 $22.5M

 Total Fraud Losses

 $620

 Median Fraud Losses

 33rd

 State Rank

 (Reports per 100K Population)

 28th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 2,993

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Hawaii consumers, as indicated in the chart title. This page excludes reports provided by the Hawaii

Office of Consumer Protection. Consumers can report multiple types of identity theft.

828

Reports per 100K Population

884

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 34

Idaho

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Banks and Lenders

Credit Bureaus, Information

Furnishers and Report Users

Auto Related

Internet Services

Business and Job

Opportunities

Debt Collection

 23%

 16%

 10%

 5%

 4%

 3%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Other Identity Theft

Credit Card Fraud

Bank Fraud

Loan or Lease Fraud

35%

20%

20%

12%

10%

Top Identity Theft Types

Fraud & Other Reports

 14,464

 Total Fraud & Other Reports

 $16.9M

 Total Fraud Losses

 $396

 Median Fraud Losses

 38th

 State Rank

 (Reports per 100K Population)

 42nd

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 2,719

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Idaho consumers, as indicated in the chart title. This page excludes reports provided by the Idaho

Attorney General. Consumers can report multiple types of identity theft.

590

Reports per 100K Population

904

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 35

Illinois

Identity Theft

Imposter Scams

Credit Bureaus, Information

Furnishers and Report Users

Online Shopping and

Negative Reviews

Banks and Lenders

Auto Related

Debt Collection

Internet Services

Prizes, Sweepstakes and

Lotteries

Telephone and Mobile

Services

 46%

 12%

 8%

 4%

 3%

 2%

 2%

 2%

 1%

 1%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Other Identity Theft

Credit Card Fraud

Loan or Lease Fraud

Employment or Tax-Related Fraud

65%

13%

12%

6%

5%

Top Identity Theft Types

Fraud & Other Reports

 136,640

 Total Fraud & Other Reports

 $129.0M

 Total Fraud Losses

 $450

 Median Fraud Losses

 17th

 State Rank

 (Reports per 100K Population)

 3rd

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 117,056

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Illinois consumers, as indicated in the chart title. Consumers can report multiple types of identity theft.

629

Reports per 100K Population

1,153

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 36

Indiana

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Credit Bureaus, Information

Furnishers and Report Users

Prizes, Sweepstakes and

Lotteries

Banks and Lenders

Auto Related

Internet Services

Debt Collection

Telephone and Mobile

Services

 22%

 17%

 8%

 6%

 4%

 4%

 3%

 3%

 3%

 2%

Top Ten Report Categories

Other Identity Theft

Government Documents or Benefits

Fraud

Credit Card Fraud

Loan or Lease Fraud

Bank Fraud

26%

23%

23%

12%

12%

Top Identity Theft Types

Fraud & Other Reports

 57,988

 Total Fraud & Other Reports

 $46.9M

 Total Fraud Losses

 $400

 Median Fraud Losses

 32nd

 State Rank

 (Reports per 100K Population)

 35th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 11,866

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Indiana consumers, as indicated in the chart title. This page excludes reports provided by the Indiana

Attorney General. Consumers can report multiple types of identity theft.

582

Reports per 100K Population

1,153

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 37

Iowa

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Credit Bureaus, Information

Furnishers and Report Users

Banks and Lenders

Prizes, Sweepstakes and

Lotteries

Debt Collection

Internet Services

Auto Related

Business and Job

Opportunities

 24%

 16%

 10%

 5%

 4%

 4%

 3%

 3%

 3%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Credit Card Fraud

Other Identity Theft

Employment or Tax-Related Fraud

Bank Fraud

29%

22%

20%

13%

12%

Top Identity Theft Types

Fraud & Other Reports

 20,071

 Total Fraud & Other Reports

 $21.2M

 Total Fraud Losses

 $379

 Median Fraud Losses

 48th

 State Rank

 (Reports per 100K Population)

 47th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 3,758

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Iowa consumers, as indicated in the chart title. This page excludes reports provided by the Iowa

Attorney General. Consumers can report multiple types of identity theft.

522

Reports per 100K Population

837

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 38

Kansas

Identity Theft

Imposter Scams

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Credit Bureaus, Information

Furnishers and Report Users

Banks and Lenders

Auto Related

Internet Services

Business and Job

Opportunities

Debt Collection

 62%

 10%

 4%

 2%

 2%

 2%

 1%

 1%

 1%

 1%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Other Identity Theft

Bank Fraud

Credit Card Fraud

Employment or Tax-Related Fraud

84%

6%

4%

4%

3%

Top Identity Theft Types

Fraud & Other Reports

 24,615

 Total Fraud & Other Reports

 $19.9M

 Total Fraud Losses

 $429

 Median Fraud Losses

 35th

 State Rank

 (Reports per 100K Population)

 2nd

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 39,461

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Kansas consumers, as indicated in the chart title. Consumers can report multiple types of identity theft.

692

Reports per 100K Population

1,033

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 39

Kentucky

Identity Theft

Imposter Scams

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Credit Bureaus, Information

Furnishers and Report Users

Banks and Lenders

Auto Related

Telephone and Mobile

Services

Business and Job

Opportunities

Internet Services

 23%

 19%

 8%

 5%

 4%

 3%

 3%

 3%

 3%

 3%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Other Identity Theft

Credit Card Fraud

Employment or Tax-Related Fraud

Bank Fraud

53%

16%

12%

10%

9%

Top Identity Theft Types

Fraud & Other Reports

 35,544

 Total Fraud & Other Reports

 $30.6M

 Total Fraud Losses

 $350

 Median Fraud Losses

 44th

 State Rank

 (Reports per 100K Population)

 24th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 10,416

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Kentucky consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

543

Reports per 100K Population

1,133

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

Louisiana

Identity Theft

Credit Bureaus, Information

Furnishers and Report Users

Imposter Scams

Online Shopping and

Negative Reviews

Debt Collection

Banks and Lenders

Prizes, Sweepstakes and

Lotteries

Auto Related

Telephone and Mobile

Services

Internet Services

 38%

 24%

 9%

 4%

 3%

 3%

 2%

 2%

 1%

 1%

Top Ten Report Categories

Other Identity Theft

Credit Card Fraud

Loan or Lease Fraud

Phone or Utilities Fraud

Government Documents or Benefits

Fraud

38%

37%

32%

10%

7%

Top Identity Theft Types

Fraud & Other Reports

 55,456

 Total Fraud & Other Reports

 $30.0M

 Total Fraud Losses

 $422

 Median Fraud Losses

 8th

 State Rank

 (Reports per 100K Population)

 4th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 34,043

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Louisiana consumers, as indicated in the chart title. This page excludes reports provided by the

Louisiana Attorney General. Consumers can report multiple types of identity theft.

723

Reports per 100K Population

1,908

Fraud Losses

FEDERAL TRADE COMMISSION · ftc.gov/data 40
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 41

Maine

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Banks and Lenders

Internet Services

Auto Related

Credit Bureaus, Information

Furnishers and Report Users

Health Care

Debt Collection

 26%

 17%

 10%

 5%

 4%

 3%

 2%

 2%

 2%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Other Identity Theft

Credit Card Fraud

Bank Fraud

Employment or Tax-Related Fraud

51%

16%

14%

10%

9%

Top Identity Theft Types

Fraud & Other Reports

 11,035

 Total Fraud & Other Reports

 $9.7M

 Total Fraud Losses

 $400

 Median Fraud Losses

 37th

 State Rank

 (Reports per 100K Population)

 39th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 2,239

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Maine consumers, as indicated in the chart title. This page excludes reports provided by the Maine

Attorney General. Consumers can report multiple types of identity theft.

775

Reports per 100K Population

828

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 42

Maryland

Identity Theft

Credit Bureaus, Information

Furnishers and Report Users

Imposter Scams

Online Shopping and

Negative Reviews

Banks and Lenders

Debt Collection

Prizes, Sweepstakes and

Lotteries

Auto Related

Internet Services

Business and Job

Opportunities

 26%

 15%

 15%

 6%

 5%

 3%

 2%

 2%

 2%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Credit Card Fraud

Other Identity Theft

Loan or Lease Fraud

Bank Fraud

31%

29%

26%

12%

8%

Top Identity Theft Types

Fraud & Other Reports

 85,568

 Total Fraud & Other Reports

 $94.0M

 Total Fraud Losses

 $518

 Median Fraud Losses

 2nd

 State Rank

 (Reports per 100K Population)

 12th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 29,778

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Maryland consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

956

Reports per 100K Population

1,690

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 43

Massachusetts

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Credit Bureaus, Information

Furnishers and Report Users

Debt Collection

Banks and Lenders

Auto Related

Prizes, Sweepstakes and

Lotteries

Internet Services

Credit Cards

 20%

 20%

 9%

 7%

 5%

 4%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Other Identity Theft

Credit Card Fraud

Government Documents or Benefits

Fraud

Bank Fraud

Employment or Tax-Related Fraud

32%

24%

24%

10%

9%

Top Identity Theft Types

Fraud & Other Reports

 67,515

 Total Fraud & Other Reports

 $91.3M

 Total Fraud Losses

 $500

 Median Fraud Losses

 23rd

 State Rank

 (Reports per 100K Population)

 23rd

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 16,566

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Massachusetts consumers, as indicated in the chart title. This page excludes reports provided by the

Massachusetts Attorney General. Consumers can report multiple types of identity theft.

796

Reports per 100K Population

1,046

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 44

Michigan

Imposter Scams

Identity Theft

Credit Bureaus, Information

Furnishers and Report Users

Online Shopping and

Negative Reviews

Banks and Lenders

Prizes, Sweepstakes and

Lotteries

Debt Collection

Internet Services

Telephone and Mobile

Services

Auto Related

 21%

 19%

 9%

 8%

 4%

 4%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Credit Card Fraud

Other Identity Theft

Loan or Lease Fraud

Government Documents or Benefits

Fraud

Phone or Utilities Fraud

29%

27%

15%

15%

12%

Top Identity Theft Types

Fraud & Other Reports

 87,996

 Total Fraud & Other Reports

 $83.3M

 Total Fraud Losses

 $400

 Median Fraud Losses

 31st

 State Rank

 (Reports per 100K Population)

 30th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 20,556

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Michigan consumers, as indicated in the chart title. This page excludes reports provided by the

Michigan Attorney General. Consumers can report multiple types of identity theft.

561

Reports per 100K Population

1,002

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 45

Minnesota

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Credit Bureaus, Information

Furnishers and Report Users

Prizes, Sweepstakes and

Lotteries

Banks and Lenders

Internet Services

Auto Related

Debt Collection

Telephone and Mobile

Services

 24%

 17%

 9%

 5%

 4%

 4%

 3%

 3%

 3%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Credit Card Fraud

Other Identity Theft

Bank Fraud

Employment or Tax-Related Fraud

39%

24%

19%

10%

10%

Top Identity Theft Types

Fraud & Other Reports

 45,599

 Total Fraud & Other Reports

 $60.3M

 Total Fraud Losses

 $482

 Median Fraud Losses

 39th

 State Rank

 (Reports per 100K Population)

 38th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 9,457

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Minnesota consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

601

Reports per 100K Population

898

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 46

Mississippi

Identity Theft

Credit Bureaus, Information

Furnishers and Report Users

Imposter Scams

Online Shopping and

Negative Reviews

Banks and Lenders

Debt Collection

Prizes, Sweepstakes and

Lotteries

Auto Related

Telephone and Mobile

Services

Internet Services

 27%

 20%

 13%

 6%

 3%

 3%

 3%

 2%

 2%

 2%

Top Ten Report Categories

Other Identity Theft

Credit Card Fraud

Loan or Lease Fraud

Employment or Tax-Related Fraud

Phone or Utilities Fraud

45%

29%

22%

9%

7%

Top Identity Theft Types

Fraud & Other Reports

 26,958

 Total Fraud & Other Reports

 $23.4M

 Total Fraud Losses

 $400

 Median Fraud Losses

 29th

 State Rank

 (Reports per 100K Population)

 20th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 9,906

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Mississippi consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

685

Reports per 100K Population

2,170

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 47

Missouri

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Credit Bureaus, Information

Furnishers and Report Users

Prizes, Sweepstakes and

Lotteries

Banks and Lenders

Auto Related

Debt Collection

Telephone and Mobile

Services

Internet Services

 20%

 19%

 8%

 8%

 4%

 4%

 3%

 3%

 3%

 2%

Top Ten Report Categories

Other Identity Theft

Credit Card Fraud

Government Documents or Benefits

Fraud

Loan or Lease Fraud

Employment or Tax-Related Fraud

35%

21%

20%

15%

12%

Top Identity Theft Types

Fraud & Other Reports

 58,485

 Total Fraud & Other Reports

 $52.3M

 Total Fraud Losses

 $361

 Median Fraud Losses

 26th

 State Rank

 (Reports per 100K Population)

 27th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 13,372

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Missouri consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

692

Reports per 100K Population

1,149

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 48

Montana

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Banks and Lenders

Auto Related

Internet Services

Credit Bureaus, Information

Furnishers and Report Users

Health Care

Business and Job

Opportunities

 27%

 12%

 10%

 7%

 4%

 3%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Other Identity Theft

Government Documents or Benefits

Fraud

Credit Card Fraud

Employment or Tax-Related Fraud

Bank Fraud

25%

22%

22%

15%

15%

Top Identity Theft Types

Fraud & Other Reports

 8,612

 Total Fraud & Other Reports

 $9.6M

 Total Fraud Losses

 $436

 Median Fraud Losses

 40th

 State Rank

 (Reports per 100K Population)

 49th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 1,130

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Montana consumers, as indicated in the chart title. This page excludes reports provided by the Montana

Attorney General. Consumers can report multiple types of identity theft.

735

Reports per 100K Population

936

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 49

Nebraska

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Banks and Lenders

Credit Bureaus, Information

Furnishers and Report Users

Internet Services

Telephone and Mobile

Services

Debt Collection

Auto Related

 24%

 15%

 9%

 7%

 4%

 3%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Other Identity Theft

Credit Card Fraud

Bank Fraud

Loan or Lease Fraud

28%

23%

21%

13%

13%

Top Identity Theft Types

Fraud & Other Reports

 13,475

 Total Fraud & Other Reports

 $14.3M

 Total Fraud Losses

 $450

 Median Fraud Losses

 47th

 State Rank

 (Reports per 100K Population)

 45th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 2,409

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Nebraska consumers, as indicated in the chart title. This page excludes reports provided by the

Nebraska Attorney General. Consumers can report multiple types of identity theft.

522

Reports per 100K Population

837

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 50

Nevada

Identity Theft

Imposter Scams

Credit Bureaus, Information

Furnishers and Report Users

Online Shopping and

Negative Reviews

Banks and Lenders

Debt Collection

Auto Related

Internet Services

Prizes, Sweepstakes and

Lotteries

Business and Job

Opportunities

 29%

 13%

 12%

 6%

 4%

 3%

 3%

 2%

 2%

 2%

Top Ten Report Categories

Credit Card Fraud

Other Identity Theft

Government Documents or Benefits

Fraud

Loan or Lease Fraud

Employment or Tax-Related Fraud

32%

30%

25%

12%

6%

Top Identity Theft Types

Fraud & Other Reports

 43,339

 Total Fraud & Other Reports

 $69.6M

 Total Fraud Losses

 $616

 Median Fraud Losses

 4th

 State Rank

 (Reports per 100K Population)

 6th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 17,985

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Nevada consumers, as indicated in the chart title. This page excludes reports provided by the Nevada

Attorney General. Consumers can report multiple types of identity theft.

1,147

Reports per 100K Population

1,508

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 51

New Hampshire

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Banks and Lenders

Prizes, Sweepstakes and

Lotteries

Auto Related

Internet Services

Credit Bureaus, Information

Furnishers and Report Users

Health Care

Business and Job

Opportunities

 23%

 15%

 11%

 5%

 4%

 3%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Credit Card Fraud

Other Identity Theft

Bank Fraud

Phone or Utilities Fraud

34%

23%

16%

15%

10%

Top Identity Theft Types

Fraud & Other Reports

 12,429

 Total Fraud & Other Reports

 $13.7M

 Total Fraud Losses

 $450

 Median Fraud Losses

 28th

 State Rank

 (Reports per 100K Population)

 40th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 2,205

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from New Hampshire consumers, as indicated in the chart title. Consumers can report multiple types of

identity theft.

859

Reports per 100K Population

1,006

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 52

New Jersey

Identity Theft

Credit Bureaus, Information

Furnishers and Report Users

Imposter Scams

Online Shopping and

Negative Reviews

Banks and Lenders

Debt Collection

Auto Related

Internet Services

Health Care

Business and Job

Opportunities

 24%

 16%

 14%

 7%

 5%

 3%

 3%

 2%

 2%

 2%

Top Ten Report Categories

Credit Card Fraud

Other Identity Theft

Government Documents or Benefits

Fraud

Loan or Lease Fraud

Bank Fraud

38%

26%

18%

13%

12%

Top Identity Theft Types

Fraud & Other Reports

 98,316

 Total Fraud & Other Reports

 $122.2M

 Total Fraud Losses

 $508

 Median Fraud Losses

 13th

 State Rank

 (Reports per 100K Population)

 17th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 31,857

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from New Jersey consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

796

Reports per 100K Population

1,690

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 53

New Mexico

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Credit Bureaus, Information

Furnishers and Report Users

Banks and Lenders

Auto Related

Debt Collection

Internet Services

Business and Job

Opportunities

 23%

 20%

 8%

 5%

 4%

 4%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Other Identity Theft

Credit Card Fraud

Employment or Tax-Related Fraud

Loan or Lease Fraud

37%

20%

19%

14%

13%

Top Identity Theft Types

Fraud & Other Reports

 18,613

 Total Fraud & Other Reports

 $23.2M

 Total Fraud Losses

 $500

 Median Fraud Losses

 30th

 State Rank

 (Reports per 100K Population)

 26th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 4,611

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from New Mexico consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

609

Reports per 100K Population

1,262

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 54

New York

Identity Theft

Imposter Scams

Credit Bureaus, Information

Furnishers and Report Users

Online Shopping and

Negative Reviews

Banks and Lenders

Debt Collection

Internet Services

Auto Related

Prizes, Sweepstakes and

Lotteries

Business and Job

Opportunities

 34%

 14%

 11%

 6%

 4%

 2%

 2%

 2%

 2%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Credit Card Fraud

Other Identity Theft

Bank Fraud

Loan or Lease Fraud

42%

25%

19%

10%

8%

Top Identity Theft Types

Fraud & Other Reports

 210,749

 Total Fraud & Other Reports

 $280.9M

 Total Fraud Losses

 $500

 Median Fraud Losses

 15th

 State Rank

 (Reports per 100K Population)

 8th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 109,466

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from New York consumers, as indicated in the chart title. This page excludes reports provided by the New

York Attorney General. Consumers can report multiple types of identity theft.

653

Reports per 100K Population

1,125

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 55

North Carolina

Identity Theft

Imposter Scams

Credit Bureaus, Information

Furnishers and Report Users

Online Shopping and

Negative Reviews

Banks and Lenders

Debt Collection

Prizes, Sweepstakes and

Lotteries

Auto Related

Internet Services

Telephone and Mobile

Services

 22%

 16%

 13%

 7%

 4%

 4%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Other Identity Theft

Credit Card Fraud

Loan or Lease Fraud

Bank Fraud

Government Documents or Benefits

Fraud

43%

29%

15%

10%

9%

Top Identity Theft Types

Fraud & Other Reports

 108,698

 Total Fraud & Other Reports

 $93.0M

 Total Fraud Losses

 $446

 Median Fraud Losses

 20th

 State Rank

 (Reports per 100K Population)

 22nd

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 30,318

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from North Carolina consumers, as indicated in the chart title. This page excludes reports provided by the

North Carolina Department of Justice. Consumers can report multiple types of identity theft.

621

Reports per 100K Population

1,292

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 56

North Dakota

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Credit Bureaus, Information

Furnishers and Report Users

Banks and Lenders

Internet Services

Debt Collection

Business and Job

Opportunities

Auto Related

 22%

 18%

 9%

 5%

 4%

 3%

 2%

 2%

 2%

 2%

Top Ten Report Categories

Other Identity Theft

Government Documents or Benefits

Fraud

Credit Card Fraud

Loan or Lease Fraud

Employment or Tax-Related Fraud

28%

26%

18%

13%

12%

Top Identity Theft Types

Fraud & Other Reports

 4,637

 Total Fraud & Other Reports

 $8.9M

 Total Fraud Losses

 $440

 Median Fraud Losses

 49th

 State Rank

 (Reports per 100K Population)

 44th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 999

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from North Dakota consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

593

Reports per 100K Population

686

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 57

Ohio

Identity Theft

Imposter Scams

Credit Bureaus, Information

Furnishers and Report Users

Online Shopping and

Negative Reviews

Banks and Lenders

Debt Collection

Prizes, Sweepstakes and

Lotteries

Auto Related

Internet Services

Telephone and Mobile

Services

 31%

 15%

 8%

 6%

 4%

 4%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Other Identity Theft

Credit Card Fraud

Bank Fraud

Loan or Lease Fraud

52%

19%

15%

8%

8%

Top Identity Theft Types

Fraud & Other Reports

 114,140

 Total Fraud & Other Reports

 $86.3M

 Total Fraud Losses

 $375

 Median Fraud Losses

 24th

 State Rank

 (Reports per 100K Population)

 13th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 50,421

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Ohio consumers, as indicated in the chart title. This page excludes reports provided by the Ohio Attorney

General. Consumers can report multiple types of identity theft.

625

Reports per 100K Population

1,219

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 58

Oklahoma

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Credit Bureaus, Information

Furnishers and Report Users

Prizes, Sweepstakes and

Lotteries

Banks and Lenders

Auto Related

Debt Collection

Internet Services

Telephone and Mobile

Services

 21%

 18%

 8%

 5%

 5%

 4%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Other Identity Theft

Credit Card Fraud

Government Documents or Benefits

Fraud

Employment or Tax-Related Fraud

Bank Fraud

27%

21%

19%

18%

13%

Top Identity Theft Types

Fraud & Other Reports

 30,996

 Total Fraud & Other Reports

 $26.9M

 Total Fraud Losses

 $410

 Median Fraud Losses

 45th

 State Rank

 (Reports per 100K Population)

 36th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 6,850

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Oklahoma consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

645

Reports per 100K Population

864

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 59

Oregon

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Banks and Lenders

Credit Bureaus, Information

Furnishers and Report Users

Internet Services

Auto Related

Telephone and Mobile

Services

Business and Job

Opportunities

 23%

 16%

 9%

 5%

 4%

 3%

 3%

 2%

 2%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Credit Card Fraud

Other Identity Theft

Bank Fraud

Employment or Tax-Related Fraud

35%

22%

17%

13%

11%

Top Identity Theft Types

Fraud & Other Reports

 40,908

 Total Fraud & Other Reports

 $65.4M

 Total Fraud Losses

 $500

 Median Fraud Losses

 25th

 State Rank

 (Reports per 100K Population)

 32nd

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 8,016

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Oregon consumers, as indicated in the chart title. This page excludes reports provided by the Oregon

Department of Justice. Consumers can report multiple types of identity theft.

786

Reports per 100K Population

1,022

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 60

Pennsylvania

Identity Theft

Credit Bureaus, Information

Furnishers and Report Users

Imposter Scams

Online Shopping and

Negative Reviews

Banks and Lenders

Prizes, Sweepstakes and

Lotteries

Debt Collection

Auto Related

Internet Services

Telephone and Mobile

Services

 26%

 22%

 13%

 6%

 3%

 3%

 3%

 2%

 2%

 2%

Top Ten Report Categories

Other Identity Theft

Credit Card Fraud

Government Documents or Benefits

Fraud

Bank Fraud

Loan or Lease Fraud

30%

28%

23%

15%

12%

Top Identity Theft Types

Fraud & Other Reports

 154,313

 Total Fraud & Other Reports

 $120.9M

 Total Fraud Losses

 $400

 Median Fraud Losses

 7th

 State Rank

 (Reports per 100K Population)

 14th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 54,460

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Pennsylvania consumers, as indicated in the chart title. This page excludes reports provided by the

Pennsylvania Attorney General. Consumers can report multiple types of identity theft.

575

Reports per 100K Population

1,690

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 61

Puerto Rico

Credit Bureaus, Information

Furnishers and Report Users

Imposter Scams

Identity Theft

Banks and Lenders

Online Shopping and

Negative Reviews

Debt Collection

Internet Services

Education

Credit Cards

Advance Payments for Credit

Services

 38%

 20%

 14%

 5%

 3%

 2%

 2%

 1%

 1%

 1%

Top Ten Report Categories

Employment or Tax-Related Fraud

Government Documents or Benefits

Fraud

Credit Card Fraud

Other Identity Theft

Phone or Utilities Fraud

39%

20%

18%

15%

7%

Top Identity Theft Types

Fraud & Other Reports

 8,315

 Total Fraud & Other Reports

 $6.7M

 Total Fraud Losses

 $508

 Median Fraud Losses

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 1,404

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Puerto Rico consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

123

Reports per 100K Population

314

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 62

Rhode Island

Identity Theft

Imposter Scams

Online Shopping and

Negative Reviews

Credit Bureaus, Information

Furnishers and Report Users

Banks and Lenders

Debt Collection

Prizes, Sweepstakes and

Lotteries

Auto Related

Internet Services

Business and Job

Opportunities

 73%

 7%

 2%

 2%

 1%

 1%

 1%

 1%

 1%

 1%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Other Identity Theft

Credit Card Fraud

Bank Fraud

Employment or Tax-Related Fraud

90%

4%

3%

2%

1%

Top Identity Theft Types

Fraud & Other Reports

 11,289

 Total Fraud & Other Reports

 $11.6M

 Total Fraud Losses

 $447

 Median Fraud Losses

 18th

 State Rank

 (Reports per 100K Population)

 1st

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 30,270

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Rhode Island consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

1,046

Reports per 100K Population

1,046

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 63

South Carolina

Identity Theft

Credit Bureaus, Information

Furnishers and Report Users

Imposter Scams

Online Shopping and

Negative Reviews

Debt Collection

Banks and Lenders

Prizes, Sweepstakes and

Lotteries

Auto Related

Internet Services

Business and Job

Opportunities

 23%

 19%

 14%

 6%

 4%

 4%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Other Identity Theft

Credit Card Fraud

Loan or Lease Fraud

Phone or Utilities Fraud

Employment or Tax-Related Fraud

48%

28%

21%

8%

7%

Top Identity Theft Types

Fraud & Other Reports

 59,177

 Total Fraud & Other Reports

 $46.4M

 Total Fraud Losses

 $400

 Median Fraud Losses

 11th

 State Rank

 (Reports per 100K Population)

 18th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 17,642

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from South Carolina consumers, as indicated in the chart title. This page excludes reports provided by the

South Carolina Department of Consumer Affairs. Consumers can report multiple types of identity theft.

973

Reports per 100K Population

1,477

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 64

South Dakota

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Banks and Lenders

Debt Collection

Internet Services

Auto Related

Credit Bureaus, Information

Furnishers and Report Users

Telephone and Mobile

Services

 24%

 12%

 11%

 7%

 5%

 3%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Credit Card Fraud

Other Identity Theft

Bank Fraud

Employment or Tax-Related Fraud

Government Documents or Benefits

Fraud

24%

22%

19%

17%

16%

Top Identity Theft Types

Fraud & Other Reports

 4,854

 Total Fraud & Other Reports

 $6.8M

 Total Fraud Losses

 $489

 Median Fraud Losses

 50th

 State Rank

 (Reports per 100K Population)

 50th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 673

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from South Dakota consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

522

Reports per 100K Population

761

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 65

Tennessee

Identity Theft

Credit Bureaus, Information

Furnishers and Report Users

Imposter Scams

Online Shopping and

Negative Reviews

Banks and Lenders

Debt Collection

Prizes, Sweepstakes and

Lotteries

Auto Related

Internet Services

Telephone and Mobile

Services

 20%

 20%

 15%

 6%

 4%

 3%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Other Identity Theft

Credit Card Fraud

Loan or Lease Fraud

Government Documents or Benefits

Fraud

Employment or Tax-Related Fraud

40%

32%

16%

9%

9%

Top Identity Theft Types

Fraud & Other Reports

 79,012

 Total Fraud & Other Reports

 $62.6M

 Total Fraud Losses

 $400

 Median Fraud Losses

 9th

 State Rank

 (Reports per 100K Population)

 21st

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 20,254

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Tennessee consumers, as indicated in the chart title. This page excludes reports provided by the

Tennessee Department of Commerce and Insurance, Consumer Affairs Division. Consumers can report multiple types of identity theft.

676

Reports per 100K Population

2,170

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 66

Texas

Identity Theft

Credit Bureaus, Information

Furnishers and Report Users

Imposter Scams

Online Shopping and

Negative Reviews

Debt Collection

Banks and Lenders

Auto Related

Prizes, Sweepstakes and

Lotteries

Business and Job

Opportunities

Internet Services

 32%

 15%

 13%

 5%

 4%

 3%

 2%

 2%

 2%

 2%

Top Ten Report Categories

Other Identity Theft

Credit Card Fraud

Loan or Lease Fraud

Government Documents or Benefits

Fraud

Phone or Utilities Fraud

31%

29%

29%

15%

10%

Top Identity Theft Types

Fraud & Other Reports

 313,044

 Total Fraud & Other Reports

 $369.4M

 Total Fraud Losses

 $500

 Median Fraud Losses

 16th

 State Rank

 (Reports per 100K Population)

 11th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 146,095

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Texas consumers, as indicated in the chart title. Consumers can report multiple types of identity theft.

415

Reports per 100K Population

1,283

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 67

Utah

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Credit Bureaus, Information

Furnishers and Report Users

Prizes, Sweepstakes and

Lotteries

Banks and Lenders

Business and Job

Opportunities

Internet Services

Auto Related

Debt Collection

 21%

 19%

 8%

 7%

 4%

 4%

 3%

 3%

 3%

 2%

Top Ten Report Categories

Other Identity Theft

Credit Card Fraud

Loan or Lease Fraud

Government Documents or Benefits

Fraud

Employment or Tax-Related Fraud

32%

29%

18%

18%

11%

Top Identity Theft Types

Fraud & Other Reports

 26,373

 Total Fraud & Other Reports

 $37.3M

 Total Fraud Losses

 $500

 Median Fraud Losses

 36th

 State Rank

 (Reports per 100K Population)

 33rd

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 6,060

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Utah consumers, as indicated in the chart title. Consumers can report multiple types of identity theft.

591

Reports per 100K Population

916

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 68

Vermont

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Banks and Lenders

Internet Services

Auto Related

Health Care

Telephone and Mobile

Services

Business and Job

Opportunities

 27%

 13%

 11%

 5%

 4%

 3%

 3%

 2%

 2%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Credit Card Fraud

Bank Fraud

Other Identity Theft

Employment or Tax-Related Fraud

46%

17%

14%

13%

9%

Top Identity Theft Types

Fraud & Other Reports

 5,292

 Total Fraud & Other Reports

 $10.0M

 Total Fraud Losses

 $337

 Median Fraud Losses

 34th

 State Rank

 (Reports per 100K Population)

 43rd

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 825

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Vermont consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

853

Reports per 100K Population

859

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 69

Virginia

Imposter Scams

Identity Theft

Credit Bureaus, Information

Furnishers and Report Users

Online Shopping and

Negative Reviews

Banks and Lenders

Debt Collection

Prizes, Sweepstakes and

Lotteries

Auto Related

Internet Services

Business and Job

Opportunities

 18%

 17%

 10%

 8%

 5%

 4%

 3%

 3%

 3%

 2%

Top Ten Report Categories

Other Identity Theft

Credit Card Fraud

Government Documents or Benefits

Fraud

Loan or Lease Fraud

Bank Fraud

34%

29%

14%

13%

12%

Top Identity Theft Types

Fraud & Other Reports

 93,763

 Total Fraud & Other Reports

 $112.9M

 Total Fraud Losses

 $500

 Median Fraud Losses

 14th

 State Rank

 (Reports per 100K Population)

 25th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 19,214

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Virginia consumers, as indicated in the chart title. Consumers can report multiple types of identity theft.

641

Reports per 100K Population

1,328

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 70

Washington

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Credit Bureaus, Information

Furnishers and Report Users

Banks and Lenders

Prizes, Sweepstakes and

Lotteries

Internet Services

Auto Related

Debt Collection

Business and Job

Opportunities

 25%

 14%

 9%

 4%

 4%

 4%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Credit Card Fraud

Other Identity Theft

Government Documents or Benefits

Fraud

Bank Fraud

Employment or Tax-Related Fraud

28%

24%

18%

17%

14%

Top Identity Theft Types

Fraud & Other Reports

 77,128

 Total Fraud & Other Reports

 $135.7M

 Total Fraud Losses

 $500

 Median Fraud Losses

 21st

 State Rank

 (Reports per 100K Population)

 37th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 12,917

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Washington consumers, as indicated in the chart title. This page excludes reports provided by the

Washington Attorney General. Consumers can report multiple types of identity theft.

652

Reports per 100K Population

1,119

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 71

West Virginia

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Credit Bureaus, Information

Furnishers and Report Users

Banks and Lenders

Internet Services

Auto Related

Television and Electronic

Media

Telephone and Mobile

Services

 22%

 17%

 10%

 7%

 4%

 4%

 3%

 3%

 3%

 3%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Other Identity Theft

Credit Card Fraud

Employment or Tax-Related Fraud

Bank Fraud

38%

20%

16%

16%

11%

Top Identity Theft Types

Fraud & Other Reports

 14,287

 Total Fraud & Other Reports

 $10.2M

 Total Fraud Losses

 $350

 Median Fraud Losses

 43rd

 State Rank

 (Reports per 100K Population)

 41st

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 2,845

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from West Virginia consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft.

687

Reports per 100K Population

1,328

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 72

State

Wisconsin

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Credit Bureaus, Information

Furnishers and Report Users

Prizes, Sweepstakes and

Lotteries

Banks and Lenders

Internet Services

Auto Related

Telephone and Mobile

Services

Debt Collection

 22%

 19%

 9%

 5%

 4%

 4%

 3%

 3%

 2%

 2%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Other Identity Theft

Credit Card Fraud

Loan or Lease Fraud

Bank Fraud

31%

23%

20%

12%

11%

Top Identity Theft Types

Fraud & Other Reports

 46,755

 Total Fraud & Other Reports

 $48.7M

 Total Fraud Losses

 $390

 Median Fraud Losses

 41st

 State Rank

 (Reports per 100K Population)

 31st

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 11,253

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Wisconsin consumers, as indicated in the chart title. This page excludes reports provided by the

Wisconsin Department of Agriculture, Trade, and Consumer Protection. Consumers can report multiple types of identity theft.

664

Reports per 100K Population

1,153

Fraud Losses
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 73

State

Wyoming

Imposter Scams

Identity Theft

Online Shopping and

Negative Reviews

Prizes, Sweepstakes and

Lotteries

Banks and Lenders

Internet Services

Auto Related

Business and Job

Opportunities

Debt Collection

Credit Bureaus, Information

Furnishers and Report Users

 22%

 13%

 10%

 6%

 4%

 4%

 3%

 3%

 3%

 3%

Top Ten Report Categories

Government Documents or Benefits

Fraud

Other Identity Theft

Credit Card Fraud

Bank Fraud

Employment or Tax-Related Fraud

25%

23%

19%

16%

14%

Top Identity Theft Types

Fraud & Other Reports

 4,230

 Total Fraud & Other Reports

 $7.8M

 Total Fraud Losses

 $500

 Median Fraud Losses

 46th

 State Rank

 (Reports per 100K Population)

 48th

 State Rank

 (Reports per 100K Population)

© 2022 Mapbox © OpenStreetMap

Fraud & Other Reports by Metropolitan Area

Identity Theft Reports

 620

 Identity Theft Reports

Percentages are based on the total number of relevant 2021 reports from Wyoming consumers, as indicated in the chart title. Consumers can report multiple types of identity

theft. The identified Metropolitan Areas in Wyoming have a population of 99,000 or more.

814

Reports per 100K Population

814

Fraud Losses
_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 74

Rank Metropolitan Area Reports per 100K

Population # of Reports

1 Tuscaloosa, AL Metropolitan Statistical Area

2 Memphis, TN-MS-AR Metropolitan Statistical Area

3 Lafayette, LA Metropolitan Statistical Area

4 Sebastian-Vero Beach, FL Metropolitan Statistical Area

5 Atlanta-Sandy Springs-Alpharetta, GA Metropolitan Statistical Area

6 Philadelphia-Camden-Wilmington, PA-NJ-DE-MD Metropolitan Statistical Area

7 Savannah, GA Metropolitan Statistical Area

8 Montgomery, AL Metropolitan Statistical Area

9 Las Vegas-Henderson-Paradise, NV Metropolitan Statistical Area

10 Miami-Fort Lauderdale-Pompano Beach, FL Metropolitan Statistical Area

11 Florence, SC Metropolitan Statistical Area

12 Jacksonville, FL Metropolitan Statistical Area

13 North Port-Sarasota-Bradenton, FL Metropolitan Statistical Area

14 Baltimore-Columbia-Towson, MD Metropolitan Statistical Area

15 Charleston-North Charleston, SC Metropolitan Statistical Area

16 Palm Bay-Melbourne-Titusville, FL Metropolitan Statistical Area

17 East Stroudsburg, PA Metropolitan Statistical Area

18 Orlando-Kissimmee-Sanford, FL Metropolitan Statistical Area

19 Homosassa Springs, FL Metropolitan Statistical Area

20 Tampa-St. Petersburg-Clearwater, FL Metropolitan Statistical Area

21 Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Statistical Area

22 Virginia Beach-Norfolk-Newport News, VA-NC Metropolitan Statistical Area

23 Dover, DE Metropolitan Statistical Area

24 Charlotte-Concord-Gastonia, NC-SC Metropolitan Statistical Area

25 Dallas-Fort Worth-Arlington, TX Metropolitan Statistical Area

26 Houston-The Woodlands-Sugar Land, TX Metropolitan Statistical Area

27 Gadsden, AL Metropolitan Statistical Area

28 Deltona-Daytona Beach-Ormond Beach, FL Metropolitan Statistical Area

29 Santa Fe, NM Metropolitan Statistical Area

30 Anchorage, AK Metropolitan Statistical Area

31 New Orleans-Metairie, LA Metropolitan Statistical Area

32 Huntsville, AL Metropolitan Statistical Area

33 Columbia, SC Metropolitan Statistical Area

34 Lakeland-Winter Haven, FL Metropolitan Statistical Area

35 Alexandria, LA Metropolitan Statistical Area

36 Columbus, OH Metropolitan Statistical Area

37 Colorado Springs, CO Metropolitan Statistical Area

38 Trenton-Princeton, NJ Metropolitan Statistical Area

39 Fayetteville, NC Metropolitan Statistical Area

40 Tallahassee, FL Metropolitan Statistical Area

41 Killeen-Temple, TX Metropolitan Statistical Area

42 Port St. Lucie, FL Metropolitan Statistical Area

43 Baton Rouge, LA Metropolitan Statistical Area

44 Birmingham-Hoover, AL Metropolitan Statistical Area

45 Austin-Round Rock-Georgetown, TX Metropolitan Statistical Area

46 Ocala, FL Metropolitan Statistical Area

47 Prescott Valley-Prescott, AZ Metropolitan Statistical Area

48 Cleveland-Elyria, OH Metropolitan Statistical Area

49 Myrtle Beach-Conway-North Myrtle Beach, SC-NC Metropolitan Statistical Area

50 Vallejo, CA Metropolitan Statistical Area

3,691 9,303

2,170 29,208

1,908 9,333

1,812 2,898

1,769 106,521

1,690 103,131

1,657 6,516

1,623 6,058

1,508 34,173

1,497 92,338

1,477 3,027

1,470 22,928

1,467 12,280

1,454 40,722

1,448 11,612

1,437 8,647

1,429 2,434

1,421 37,055

1,376 2,060

1,369 43,726

1,328 83,429

1,292 22,850

1,289 2,330

1,284 33,852

1,283 97,143

1,283 90,625

1,282 1,311

1,280 8,555

1,262 1,897

1,251 4,958

1,236 15,706

1,233 5,816

1,228 10,299

1,225 8,877

1,223 1,860

1,219 25,877

1,219 9,090

1,218 4,477

1,214 6,397

1,213 4,697

1,205 5,545

1,203 5,888

1,201 10,265

1,200 13,086

1,194 26,593

1,188 4,343

1,186 2,789

1,186 24,285

1,183 5,879

1,179 5,276

Top 50 Metropolitan Areas: Fraud and Other Reports

CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

Metropolitan Areas are defined by the Office of Management and Budget, and population estimates are based on 2019 U.S. Census figures. Metropolitan Areas are ranked based

on the number of reports per 100,000 population.  Reports exclude state-specific data contributor reports.
_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 75

Rank Metropolitan Area Reports per 100K

Population # of Reports

1 Providence-Warwick, RI-MA Metropolitan Statistical Area

2 Lawrence, KS Metropolitan Statistical Area

3 Topeka, KS Metropolitan Statistical Area

4 Wichita, KS Metropolitan Statistical Area

5 Lafayette, LA Metropolitan Statistical Area

6 Baton Rouge, LA Metropolitan Statistical Area

7 Tuscaloosa, AL Metropolitan Statistical Area

8 Manhattan, KS Metropolitan Statistical Area

9 Chicago-Naperville-Elgin, IL-IN-WI Metropolitan Statistical Area

10 Memphis, TN-MS-AR Metropolitan Statistical Area

11 Atlanta-Sandy Springs-Alpharetta, GA Metropolitan Statistical Area

12 Miami-Fort Lauderdale-Pompano Beach, FL Metropolitan Statistical Area

13 Springfield, IL Metropolitan Statistical Area

14 Houston-The Woodlands-Sugar Land, TX Metropolitan Statistical Area

15 Kansas City, MO-KS Metropolitan Statistical Area

16 Kankakee, IL Metropolitan Statistical Area

17 Bloomington, IL Metropolitan Statistical Area

18 Rockford, IL Metropolitan Statistical Area

19 Syracuse, NY Metropolitan Statistical Area

20 Cleveland-Elyria, OH Metropolitan Statistical Area

21 Decatur, IL Metropolitan Statistical Area

22 Las Vegas-Henderson-Paradise, NV Metropolitan Statistical Area

23 New Orleans-Metairie, LA Metropolitan Statistical Area

24 Rochester, NY Metropolitan Statistical Area

25 Champaign-Urbana, IL Metropolitan Statistical Area

26 Fort Collins, CO Metropolitan Statistical Area

27 Philadelphia-Camden-Wilmington, PA-NJ-DE-MD Metropolitan Statistical Area

28 Denver-Aurora-Lakewood, CO Metropolitan Statistical Area

29 Peoria, IL Metropolitan Statistical Area

30 Dallas-Fort Worth-Arlington, TX Metropolitan Statistical Area

31 Tallahassee, FL Metropolitan Statistical Area

32 Boulder, CO Metropolitan Statistical Area

33 Albany-Schenectady-Troy, NY Metropolitan Statistical Area

34 Shreveport-Bossier City, LA Metropolitan Statistical Area

35 Poughkeepsie-Newburgh-Middletown, NY Metropolitan Statistical Area

36 Colorado Springs, CO Metropolitan Statistical Area

37 Columbia, SC Metropolitan Statistical Area

38 Orlando-Kissimmee-Sanford, FL Metropolitan Statistical Area

39 Lakeland-Winter Haven, FL Metropolitan Statistical Area

40 Buffalo-Cheektowaga, NY Metropolitan Statistical Area

41 Columbus, OH Metropolitan Statistical Area

42 Baltimore-Columbia-Towson, MD Metropolitan Statistical Area

43 Sumter, SC Metropolitan Statistical Area

44 Savannah, GA Metropolitan Statistical Area

45 Greeley, CO Metropolitan Statistical Area

46 Columbus, GA-AL Metropolitan Statistical Area

47 Montgomery, AL Metropolitan Statistical Area

48 Akron, OH Metropolitan Statistical Area

49 Los Angeles-Long Beach-Anaheim, CA Metropolitan Statistical Area

50 Albany, GA Metropolitan Statistical Area

1,981 32,176

1,779 2,175

1,548 3,591

1,378 8,825

1,212 5,931

1,184 10,126

1,153 2,907

1,062 1,384

975 92,239

924 12,434

850 51,172

839 51,751

833 1,723

817 57,733

801 17,291

786 863

740 1,269

712 2,393

682 4,423

675 13,833

670 697

664 15,055

654 8,311

648 6,929

647 1,462

637 2,272

636 38,789

633 18,786

633 2,534

632 47,825

631 2,444

627 2,046

599 5,272

597 2,357

592 4,022

588 4,385

567 4,757

559 14,591

545 3,949

541 6,105

540 11,452

536 15,013

531 746

526 2,071

521 1,690

520 1,669

512 1,913

511 3,598

509 67,258

508 746

Top 50 Metropolitan Areas: Identity Theft Reports

CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

Metropolitan Areas are defined by the Office of Management and Budget, and population estimates are based on 2019 U.S. Census figures. Metropolitan Areas are ranked based

on the number of reports per 100,000 population.
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

Appendix A1: The Consumer Sentinel Network

Consumer Sentinel Network

The Consumer Sentinel Network is a free, online database of consumer reports available only to law

enforcement. It includes reports about identity theft, fraud, financial transactions, debt collection, and

credit reports, among other subjects. The Consumer Sentinel Network is based on the premise that

sharing information can make law enforcement even more effective. To that end, the Consumer Sentinel

Network provides law enforcement members with access to consumer reports provided directly to the

FTC, as well as to reports shared by other data contributors.

IdentityTheft.gov

IdentityTheft.gov is the federal government’s one-stop resource for identity theft victims. People can use

IdentityTheft.gov to report identity theft to the Federal Trade Commission and get a step-by-step personal

recovery plan. The site will also create an Identity Theft Report victims can use to clear their credit files of

fraudulent information resulting from the identity theft.  IdentityTheft.gov has detailed advice for more

than 30 types of identity theft, and also is available in Spanish at RobodeIdentidad.gov. When people use

IdentityTheft.gov, their report becomes part of the Consumer Sentinel Network database and is available

to the Network’s law enforcement members.

Econsumer.gov

Econsumer.gov was created in April 2001 to gather and share cross-border e-commerce reports, to

respond to the challenges of multinational internet fraud, and to improve consumer confidence in

e-commerce. Today, consumer protection agencies in 41 countries and the OECD participate in

econsumer.gov. Through econsumer.gov, consumers can file cross-border consumer reports online and

learn other steps to take to combat fraud. The website is available in English, French, German, Japanese,

Korean, Polish, Portuguese, Spanish, and Turkish. The reports into econsumer.gov are accessible to

Consumer Sentinel members and certified foreign law enforcement agencies.

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 76
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 77

FTC - Web Reports (IDT)

FTC - Web Reports (Fraud & Other)

FTC - Mobile Reports (Fraud & Other)

FTC - Mobile Reports (IDT)

FTC - "877 FTC HELP" (Fraud & Other)

FTC - "877 ID THEFT"

Consumer Financial Protection Bureau

Better Business Bureau

Other Data Contributors

Australian Competition and Consumer

Commission

Social Security Administration Office of the

Inspector General

Internet Crime Complaint Center

State Law Enforcement Agencies

1,001,737 (17.46%)

814,297 (14.19%)

679,034 (11.84%)

218,457 (3.81%)

199,392 (3.48%)

92,057 (1.60%)

843,956 (14.71%)

755,923 (13.18%)

449,648 (7.84%)

207,089 (3.61%)

180,752 (3.15%)

161,414 (2.81%)

133,509 (2.33%)

Appendix A2: Major Data Contributors

FTC

Other Data Contributors

Percentages are based on the total number of 2021Sentinel reports (5,737,265). Where appropriate, the type of report provided by the organization is indicated in parenthesis.
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 78

Appendix A3: Data Contributors

Data Contributor

2019

# of

Reports %

2020

# of

Reports %

2021

# of

Reports %

FTC - Web Reports (IDT)

FTC - Web Reports (Fraud & Other)

FTC - Mobile Reports (Fraud & Other)

FTC - Mobile Reports (IDT)

FTC - "877 FTC HELP" (Fraud & Other)

FTC - "877 ID THEFT" 2.08%

10.00%

2.97%

10.44%

13.29%

13.93%

71,339

342,946

101,692

358,136

455,546

477,492

2.16%

4.79%

4.45%

10.59%

13.15%

21.92%

105,000

232,843

216,320

515,048

639,779

1,066,274

1.60%

3.48%

3.81%

11.84%

14.19%

17.46%

92,057

199,392

218,457

679,034

814,297

1,001,737

FTC

Data Contributor

2019

# of

Reports %

2020

# of

Reports %

2021

# of

Reports %

Consumer Financial Protection Bureau

Better Business Bureau

Australian Competition and Consumer Commission

Social Security Administration Office of the Inspector General

Internet Crime Complaint Center 2.93%

0.00%

19.69%

10.30%

100,574

1

675,269

353,149

4.28%

18.19%

10.81%

208,090

885,011

525,719

2.81%

3.15%

3.61%

13.18%

14.71%

161,414

180,752

207,089

755,923

843,956

Top Data Contributors

Data Contributor

2019

# of

Reports %

2020

# of

Reports %

2021

# of

Reports %

U.S. Department of Justice Disaster Fraud Task Force

Publishers Clearing House

Microsoft Corporation Cyber Crime Center

U.S. Department of Education

MoneyGram International & Western Union Money Transfer

U.S. Postal Inspection Service

Scam Detector

Others

AARP Fraud Watch Network

PrivacyStar 0.96%

0.29%

0.76%

0.08%

0.54%

1.54%

1.25%

2.27%

2.93%

0.00%

32,894

10,115

26,146

2,903

18,452

52,860

42,698

77,769

100,471

129

0.19%

0.20%

0.38%

0.11%

0.53%

0.89%

0.96%

1.30%

1.65%

0.09%

9,174

9,673

18,402

5,332

25,990

43,262

46,786

63,115

80,146

4,164

0.08%

0.17%

0.30%

0.55%

0.56%

0.75%

0.89%

1.02%

1.31%

2.20%

4,803

9,738

17,424

31,465

31,937

43,075

51,268

58,765

74,986

126,187

Other Data Contributors

Percentages are based on the total number of Sentinel reports in 2019 (3,428,818), 2020 (4,865,023), and 2021 (5,737,265).
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 79

Data Contributor

2019

# of

Reports %

2020

# of

Reports %

2021

# of

Reports %

Ohio, Attorney General

Pennsylvania, Attorney General

New York, Attorney General

Washington, Attorney General

Massachusetts, Attorney General

Wisconsin, Department of Agriculture, Trade, and Consumer Protection

Indiana, Attorney General

North Carolina, Department of Justice

Maine, Attorney General

Michigan, Attorney General

Oregon, Department of Justice

Louisiana, Attorney General

Iowa, Attorney General

South Carolina, Department of Consumer Affairs

Florida Department of Agriculture and Consumer Services

Tennessee, Department of Commerce and Insurance, Consumer Affairs

Division

Connecticut, Department of Consumer Protection

Hawaii, Office of Consumer Protection

Idaho, Attorney General

Montana, Attorney General

Nevada, Attorney General

Nebraska, Attorney General

Alaska, Attorney General

Mississippi, Attorney General

North Dakota Attorney General's Office

Colorado, Attorney General 0.02%

0.00%

0.02%

0.01%

0.10%

0.00%

0.01%

0.02%

0.01%

0.05%

0.06%

0.21%

0.07%

0.07%

0.08%

0.07%

0.15%

0.16%

0.27%

0.11%

0.28%

0.39%

0.25%

0.36%

0.37%

0.61%

575

25

735

301

3,393

144

473

675

265

1,630

2,022

7,142

2,533

2,536

2,740

2,540

4,996

5,443

9,229

3,716

9,456

13,223

8,406

12,463

12,526

21,050

0.00%

0.00%

0.00%

0.06%

0.03%

0.01%

0.02%

0.01%

0.04%

0.06%

0.09%

0.05%

0.05%

0.08%

0.06%

0.18%

0.18%

0.21%

0.10%

0.20%

0.42%

0.24%

0.39%

0.34%

0.55%

6

52

221

3,093

1,294

676

895

637

1,706

3,148

4,179

2,259

2,666

4,129

2,910

8,880

8,588

10,135

5,091

9,547

20,473

11,849

19,107

16,387

26,967

0.00%

0.00%

0.00%

0.00%

0.01%

0.01%

0.01%

0.02%

0.03%

0.03%

0.04%

0.04%

0.05%

0.05%

0.05%

0.10%

0.11%

0.12%

0.13%

0.16%

0.21%

0.25%

0.26%

0.31%

0.33%

2

25

205

228

350

671

808

961

1,507

1,755

2,089

2,425

2,590

3,050

3,103

5,983

6,398

6,691

7,175

9,194

12,313

14,547

14,656

17,697

19,086

State Law Enforcement Agencies

Appendix A3: Data Contributors

Percentages are based on the total number of Sentinel reports in 2019 (3,428,818), 2020 (4,865,023), and 2021 (5,737,265).
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

Appendix A4: Better Business Bureau Data Contributors

United States

BBB serving... Akron BBB serving... Northeast & Central Louisiana & the Ark-La-Tex

 Abilene Northeast California

 Amarillo Northeast Florida and the Southeast Atlantic

 Arkansas Northern Colorado and Wyoming

 Acadiana Northern Indiana

 Canton Region & Greater West Virginia Northern Nevada and Utah

 Central & Eastern Kentucky Northwest + Pacific

 Central & South Alabama Northwest Florida

 Central and Western MA and Northeastern CT Northwest and West Central Ohio and SE Michigan

 Central California and Inland Empire Counties Pacific Southwest

 Central East Texas San Francisco Bay Area and Northern Coastal California

 Central Florida South Central Louisiana

 Central Illinois South Plains

 Central Indiana Southeast Florida & the Caribbean

 Central and Northwest North Carolina Southeast Tennessee & Northwest Georgia

 Central Ohio Southeast Texas

 Central Oklahoma Southern Arizona

 Central South Carolina & Charleston Southern Colorado

 Central Virginia Southern Nevada

 Chicago & Northern Illinois Southern Piedmont and Western North Carolina

 Cincinnati Area, Southern Ohio, Northern Kentucky, SE Indiana Southwest Louisiana

 Coastal Carolina Tri-Counties

 Concho Valley Tri-State

 Connecticut Upstate New York

 Dayton and Miami Valley Upstate South Carolina

 Delaware West Florida

 Detroit & Eastern Michigan Western Michigan

 E. & SW Missouri & S. Illinois Western Pennsylvania

 Eastern MA, ME, RI & VT Western Virginia

 Eastern North Carolina Wisconsin

 Eastern Oklahoma

 El Paso

 Fall Line Corridor Canada

 Greater Cleveland

 Greater East Tennessee Atlantic Provinces Greater Hampton Roads Central Ontario Greater Houston and South Texas Mainland B.C.

 Greater Iowa, Quad Cities and Siouxland Region Manitoba & N.W. Ontario Greater Kansas City Northern Capital Regions and Quebec Greater Maryland Saskatchewan

 Greater New Orleans Area Southern Alberta and East Kootenay Heart of Texas Vancouver Island Los Angeles and Silicon Valley Western Ontario Louisville, Southern Indiana & Western Kentucky

 Mahoning Valley

 Metro Atlanta, Athens & NE Georgia Mexico Metro Washington DC & Eastern Pennsylvania

 Metropolitan New York BBB Mexico Middle Tennessee

 Mid-South

 Minnesota and North Dakota

 Mississippi

 Nebraska, South Dakota, Kansas Plains & SW Iowa

 New Hampshire

 New Jersey

 New Mexico and Southwest Colorado

 North Alabama

 North Central Texas

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 80
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

Appendix B1: Descriptions of Report Categories

Fraud Report Categories

Advance Payments for Credit Services:

The promise of a loan or credit card that requires you to pay a fee first; worthless credit card loss protection and insurance

programs; the promise that accurate negative information can be removed from your credit file for a fee; services offering to

recover government refunds or unclaimed funds; etc.

Business and Job Opportunities:

Franchise or business opportunities (e.g., offers to start a new business); work-at-home plans, (e.g., stuffing envelopes or

processing medical claims); multi-level marketing schemes; job scams, job listings, or employment services; inventions or idea

promotions.

Charitable Solicitations:

Misleading pitches for donations to benefit a charity; solicitations for bogus charity or relief organizations; etc.

Foreign Money Offers and Fake Check Scams:

Letters or e-mails promising a percentage of millions of dollars that from a foreign country in return for money, bank account

numbers or other identifying information from the victim; fraudulent schemes involving foreign lotteries, mystery shoppers or

internet purchases\classified ads in which someone is overpaid with a counterfeit check and asked to wire back the

difference immediately after check deposit, leaving the victim responsible for the funds withdrawn; etc.

Grants:

Businesses or individuals marketing either government grant opportunities or financial aid assistance services; problems with

student loan processors, debt collectors collecting on defaulted student loans, diploma mills and other unaccredited

educational institutions; etc.

Health Care:

Fraudulent, misleading or deceptive claims for: vision correction procedures; dietary supplements; weight loss products or

services; impotency treatments; health spas and equipments; infertility services; sunscreens; HIV test kits; medical discount

plans; as well as complaints about over-the-counter or prescription drugs; other medical products, supplies or treatments.

Also includes reports about eye care and fitness monitors and devices that can connect to the internet and use a processor or

sensors to collect consumer information; etc.

Imposter Scams:

Someone pretends to be a trusted person to get consumers to send money or give personal information.  Examples include

scammers claiming to work for or be affiliated with a government agency; scammers posing as a friend or relative with an

emergency need for money; scammers posing as a romantic interest; scammers claiming to be a computer technician

offering technical support; and scammers claiming to be affiliated with a private entity (e.g., a charity or company).

Internet Services:

Problems with webstite content, including websites that offer content for a fee or advertise products and services; difficulty

canceling an ISP or online account; issues with online payment services, social networking services, internet gaming, and

virtual reality; undisclosed charges; website design and promotion services; and problems with broadband internet services

and content, including the truthfulness of cost, access, and speed disclosures.

Investment Related:

Investment opportunities in day trading; gold and gems; art; rare coins; other investment products; reports about companies

that offer advice or seminars on investments; etc.

Magazines and Books:

Pitches for "free," "pre-paid," or "special" magazine or book subscription deals; etc.

Certain Fraud categories are comprised of subcategories that fall in both Fraud and Other report types.  See Appendix B3. The Fraud rankings exclude subcategories that are not

_________________________________________________________________________________________________________________________________________ fraud.

FEDERAL TRADE COMMISSION · ftc.gov/data 81
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

Appendix B1: Descriptions of Report Categories

Mortgage Foreclosure Relief and Debt Management:

Mortgage lenders, brokers and other entities making false promises to save consumers’ homes from foreclosure; mortgage

refinancing, mortgage term modifications and debt management issues; credit organizations charging excessive fees, making

false promises to provide free services, pay creditors or reduce interest rates.

Office Supplies and Services:

Fraudulent or deceptive offers for toner, copier paper, maintenance supplies, equipment maintenance contracts; classified

advertising and yellow page invoice scams; website cramming schemes; etc.

Online Shopping and Negative Reviews:

Undisclosed costs, failure to deliver on time, non-delivery, and refusal to honor a guarantee on purchases made online;

internet auctions (starting October 22, 2020); businesses trying to prevent people from giving honest reviews about products

or services they purchased.

Prizes, Sweepstakes and Lotteries:

Promotions for "free" prizes for a fee; foreign lotteries and sweepstakes offered through the phone, fax, e-mail or mail; etc.

Tax Preparers:

Companies that engage in "skimming" consumer tax refunds or charging inflated fees while promising substantial refunds;

companies aiding consumers in willfully and intentionally falsifying information on a tax return to limit the amount of tax

liability; entities pretending to be tax preparers or the IRS to obtain funds or information from consumers.

Telephone and Mobile Services:

Advertising related to mobile plans, rates or coverage areas; problems with mobile applications or downloads; other mobile

device problems; charges for calls to "toll-free" numbers; unauthorized charges, such as charges for calls consumers did not

make; unauthorized switching of consumers’ phone service provider; misleading pre-paid phone card offers; VoIP service

problems; unsolicited faxes; electronic consumer products such as smart watches and connected-home devices that can

connect to the internet and use a processor or sensors to collect consumer information; etc.

Travel, Vacations and Timeshare Plans:

Deceptive offers for "free" or low-cost vacations; cut-rate student travel packages; misleading timeshare offers; etc.

Identity Theft

Identity Theft:

Someone appropriates your personal identifying information (like your Social Security number or credit card account number)

to commit fraud or theft.

Other Report Categories

Auto Related:

Misleading or deceptive claims regarding auto prices, financing, leasing or warranties; repair\maintenance issues with newly

purchased used or new cars, including dissatisfaction with service provided by auto mechanics; price fixing and price gouging

concerns against gas stations and oil companies; etc.

Banks and Lenders:

Deceptive or predatory mortgage lending practices; problems with modification of mortgage terms; miscellaneous customer

service and account issues with bank or credit union products, including payday loans, student loans, auto title loans, fees

and overdraft charges; other finance company lending products, services and practices; etc.

Certain Fraud categories are comprised of subcategories that fall in both Fraud and Other report types.  See Appendix B3. The Fraud rankings exclude subcategories that are not

_________________________________________________________________________________________________________________________________________ fraud.

FEDERAL TRADE COMMISSION · ftc.gov/data 82
CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

Appendix B1: Descriptions of Report Categories

Computer Equipment and Software:

Problems with computer software, hardware and computer equipment purchases; unwanted or unauthorized software

installations and downloads; etc.

Credit Bureaus, Information Furnishers and Report Users:

Credit Reporting Agency (CRA) or furnisher provides inaccurate information or fails to reinvestigate disputed information; CRA

provides inadequate phone help; difficulties ordering free annual credit reports; impermissible access to\inquiry on credit

reports; etc.

Credit Cards:

Account or billing issues, including interest rate changes, late fees, credit disputes and overcharges; fraudulent credit card

offers\phishing attempts; etc.

Debt Collection:

Debt collector calls repeatedly or continuously, falsely represents the amount or status of debt, fails to send written notice of

debt, falsely threatens suit, uses profane language, fails to identify self as debt collector and\or violates other provisions of

the Fair Debt Collection Practices Act.

Education:

Problems with trade or vocational school services, including issues related to accreditation, billing and collection, or

institutional advertising claims related to usefulness of the degree or job prospects after graduation. Also, reports about

traditional colleges and universities.

Funeral Services:

Quality, services, price, or price disclosures of funeral service providers.

Home Repair, Improvement and Products:

Defective furniture or appliances; service or warranty-related issues; furniture or appliance delivery problems, including

receiving wrong or incomplete products; problems with home repair services and contractors; issues with home protection

devices or services; problems with home warranties; reports about general housing-related issues; etc.

Privacy, Data Security, and Cyber Threats:

Reports about data privacy, including children's online privacy. This includes reports about the collection, storage, use,

disclosure, or disposal of consumer data; reports about the practices and processes companies use to secure consumer data.

Also included are reports about malware and computer exploits, including spyware, malware, denial of service attacks, etc.

Television and Electronic Media:

Reports about television programming and advertisements; miscellaneous problems with digital entertainment, including

DVDs, CDs, MP3s, satellite music services, online streaming, and video on demand; issues with TV reception, installation,

billing, and promotions of satellite and cable television providers.

Certain Fraud categories are comprised of subcategories that fall in both Fraud and Other report types.  See Appendix B3. The Fraud rankings exclude subcategories that are not

_________________________________________________________________________________________________________________________________________ fraud.

FEDERAL TRADE COMMISSION · ftc.gov/data 83
_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 84

Category

2019

# Reports %

2020

# Reports %

2021

# Reports %

Advance Payments for Credit Services

Auto Related

Banks and Lenders

Business and Job Opportunities

Charitable Solicitations

Computer Equipment and Software

Credit Bureaus, Information Furnishers and Report Users

Credit Cards

Debt Collection

Education

Foreign Money Offers and Fake Check Scams

Funeral Services

Grants

Health Care

Home Repair, Improvement and Products

Identity Theft

Imposter Scams

Internet Services

Investment Related

Magazines and Books

Miscellaneous Reports

Mortgage Foreclosure Relief and Debt Management

Office Supplies and Services

Online Shopping and Negative Reviews

Privacy, Data Security, and Cyber Threats

Prizes, Sweepstakes and Lotteries

Tax Preparers

Telephone and Mobile Services

Television and Electronic Media

Travel, Vacations and Timeshare Plans

Unspecified Reports 21.13%

1.11%

1.72%

3.23%

0.13%

3.65%

0.79%

5.29%

0.17%

0.32%

1.61%

0.23%

0.53%

2.57%

19.36%

18.97%

0.93%

1.94%

0.15%

0.03%

0.91%

0.63%

4.06%

1.62%

4.86%

0.43%

0.11%

1.12%

4.69%

3.68%

0.60%

724,353

37,891

58,929

110,726

4,345

125,127

26,950

181,297

5,718

10,847

55,231

7,828

18,230

88,156

663,930

650,523

31,847

66,554

5,303

1,187

31,174

21,611

139,193

55,682

166,603

14,681

3,805

38,451

160,726

126,096

20,556

19.98%

1.60%

1.12%

2.28%

0.10%

2.39%

1.57%

7.61%

0.12%

0.23%

1.07%

0.14%

0.55%

3.05%

10.34%

28.54%

1.25%

1.86%

0.09%

0.03%

0.80%

0.56%

2.56%

1.41%

6.55%

0.46%

0.10%

1.26%

3.80%

2.71%

0.35%

972,125

77,602

54,388

110,976

4,901

116,454

76,531

370,045

5,762

11,075

52,182

6,835

26,912

148,505

503,058

1,388,540

60,909

90,675

4,162

1,427

39,099

27,474

124,309

68,495

318,656

22,471

4,843

61,501

184,638

131,687

17,239

20.22%

0.94%

0.73%

1.62%

0.09%

2.58%

1.22%

6.94%

0.06%

0.37%

0.77%

0.10%

1.38%

2.12%

17.16%

25.01%

1.23%

1.57%

0.07%

0.02%

0.68%

0.40%

2.64%

1.14%

10.33%

0.27%

0.16%

1.81%

3.41%

2.40%

0.42%

1,159,827

53,891

41,905

92,802

5,424

148,243

70,177

398,283

3,609

21,258

44,033

5,541

78,988

121,445

984,756

1,434,676

70,612

89,801

4,254

1,310

39,139

22,810

151,335

65,173

592,928

15,701

9,270

104,019

195,370

137,468

24,152

Appendix B2: Report Categories over Three Years

CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

Percentages are based on the total number of Sentinel reports in 2019 (3,428,818), 2020 (4,865,023), and 2021 (5,737,265). Consumers can report more than one category

or subcategory.
_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 85

Category Subcategory

2019

# of

Reports

% of

Reports

2020

# of

Reports

% of

Reports

2021

# of

Reports

% of

Reports

Advance Payments for Credit

Services

Advance-Fee Credit

Credit Card Loss Protection

Credit Repair

Refund Scams

Auto Related Auto Financing

Auto Parts & Repairs

Auto Renting & Leasing

Auto Service & Warranties

Gasoline

New Auto Sales

Used Auto Sales

Banks and Lenders Auto Title Lending

Bank & Credit Union Lending

Banks, Credit Unions & S&Ls

Finance Company Lending

Misc. Institution Lending

Mortgage Lending

Payday Loans

Student Loans

Business and Job Opportunities Business & Work-at-Home Opportunities

Franchises & Distributorships*

Invention Promotion

Job Scams & Employment Agencies

Pyramids & Multi-Level Marketing

Charitable Solicitations Charitable Solicitations

Computer Equipment and Software Computer Equipment & Software

Credit Bureaus, Information

Furnishers and Report Users

Credit Bureaus

Credit Information Furnishers

Credit Report Users

Credit Cards Credit Cards

Debt Collection Creditor Debt Collection

Third Party Debt Collection

Education Colleges & Universities

Trade & Vocational Schools

0.01%

0.12%

0.01%

0.46%

476

4,097

176

15,807

0.01%

0.07%

0.00%

0.27%

351

3,432

219

13,237

0.01%

0.05%

0.00%

0.36%

339

3,151

124

20,540

0.91%

1.14%

0.01%

0.25%

0.33%

0.80%

0.29%

31,209

39,213

311

8,712

11,176

27,442

9,877

0.69%

0.77%

0.01%

0.24%

0.25%

0.59%

0.20%

33,439

37,259

704

11,553

11,926

28,916

9,802

0.65%

0.65%

0.01%

0.24%

0.25%

0.45%

0.18%

37,392

37,074

493

14,011

14,082

26,071

10,206

1.07%

0.23%

1.06%

0.36%

0.23%

1.70%

0.01%

0.03%

36,849

7,803

36,304

12,344

7,984

58,323

370

969

0.78%

0.13%

0.86%

0.35%

0.21%

1.45%

0.01%

0.02%

37,774

6,459

41,747

16,817

10,118

70,331

615

1,014

0.71%

0.10%

0.78%

0.31%

0.18%

1.30%

0.01%

0.01%

40,474

5,942

44,848

17,509

10,331

74,812

763

833

0.05%

0.57%

0.02%

0.02%

0.46%

1,747

19,429

856

757

15,706

0.08%

0.75%

0.02%

0.02%

0.39%

4,055

36,727

1,054

919

18,778

0.14%

1.38%

0.01%

0.02%

0.27%

8,022

79,226

565

1,017

15,252

3,805 0.11% 4,843 0.10% 9,270 0.16%

14,681 0.43% 22,471 0.46% 15,701 0.27%

0.01%

0.02%

4.84%

348

648

165,986

0.01%

0.02%

6.53%

353

876

317,757

0.01%

0.02%

10.31%

748

1,141

591,386

55,682 1.62% 68,495 1.41% 65,173 1.14%

2.98%

1.09%

102,041

37,448

1.73%

0.82%

84,395

40,095

1.63%

1.01%

93,417

58,019

0.08%

0.55%

2,718

18,989

0.06%

0.50%

3,035

24,525

0.05%

0.35%

3,000

19,859

Appendix B3: Detailed Report Categories over Three Years

CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

Percentages are based on the total number of Sentinel reports in 2019 (3,428,818), 2020 (4,865,023), and 2021 (5,737,265). Consumers can report more than one category

or subcategory.

* These subcategories are counted as Other report types even though the broader category assigned is Fraud.

† This subcategory is counted as Fraud even though the broader category assigned is Other.

‡ These categories or subcategories were added on October 22, 2020.

§ These categories or subcategories were retired on October 22, 2020. Reports about internet auctions submitted after this date are included in the Online Shopping

subcategory.
_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 86

Category Subcategory

2019

# of

Reports

% of

Reports

2020

# of

Reports

% of

Reports

2021

# of

Reports

% of

Reports

Foreign Money Offers

and Fake Check Scams

Fake Check Scams

Foreign Money & Inheritance Scams

Funeral Services Funeral Services

Grants Non-Educational Grants

Scholarships & Educational Grants

Health Care Connected Wearable Devices*

Diet Products, Plans & Centers

Eye Care*

Health Care Billing

Health Care: Dietary Supplements\Herbal Remedies§

Health Care: Drugs-OTC\Prescription§

Health Care: Other Medical Treatments*§

Health Care: Other Products\Supplies*§

Medical Insurance & Discount Plans

Medical Treatments & Cures‡

Misc. Medical*‡

Home Repair,

Improvement and

Products

Home Appliances

Home Furnishings

Home Protection Devices

Home Repair

Home Warranties‡

Housing

Identity Theft Identity Theft

Imposter Scams Business Imposters

Family & Friend Imposters

Government Imposters

Romance Scams

Tech Support Scams

Internet Auction Internet Auction§

0.11%

0.80%

3,907

27,352

0.05%

0.75%

2,487

36,672

0.04%

0.64%

2,400

36,752

1,187 0.03% 1,427 0.03% 1,310 0.02%

0.03%

0.13%

869

4,462

0.01%

0.07%

639

3,532

0.00%

0.07%

281

4,003

0.01%

0.04%

0.20%

0.37%

0.51%

0.08%

0.10%

0.04%

0.15%

0.47%

0.00%

471

1,258

6,762

12,517

17,370

2,594

3,362

1,300

4,998

16,075

109

0.11%

0.22%

0.13%

0.19%

0.27%

0.05%

0.08%

0.03%

0.13%

0.66%

0.00%

5,518

10,834

6,198

9,024

13,118

2,466

3,814

1,485

6,239

32,133

136

0.35%

0.55%

0.10%

0.03%

0.09%

0.46%

0.00%

20,070

31,617

5,485

1,599

4,881

26,235

53

0.35%

0.02%

0.37%

0.03%

0.07%

0.09%

12,091

700

12,635

1,189

2,278

2,972

0.39%

0.03%

0.66%

0.02%

0.07%

0.09%

18,792

1,567

32,029

1,139

3,274

4,189

0.48%

0.29%

0.29%

0.02%

0.09%

0.07%

27,301

16,909

16,486

1,037

4,976

3,957

650,523 18.97% 1,388,540 28.54% 1,434,676 25.01%

3.16%

1.16%

11.43%

0.59%

3.11%

108,259

39,874

391,819

20,138

106,732

2.02%

1.11%

3.68%

0.52%

3.23%

98,159

54,209

179,267

25,444

156,929

1.98%

1.35%

6.91%

0.63%

6.88%

113,612

77,280

396,302

35,940

394,742

1,832 0.05% 1,823 0.04%

Appendix B3: Detailed Report Categories over Three Years

CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

Percentages are based on the total number of Sentinel reports in 2019 (3,428,818), 2020 (4,865,023), and 2021 (5,737,265). Consumers can report more than one category

or subcategory.

* These subcategories are counted as Other report types even though the broader category assigned is Fraud.

† This subcategory is counted as Fraud even though the broader category assigned is Other.

‡ These categories or subcategories were added on October 22, 2020.

§ These categories or subcategories were retired on October 22, 2020. Reports about internet auctions submitted after this date are included in the Online Shopping

subcategory.
Category Subcategory

2019

# of

Reports

% of

Reports

2020

# of

Reports

% of

Reports

2021

# of

Reports

% of

Reports

Internet Services Broadband Internet Access*

Broadband Internet Cost*

Broadband Internet Speed*

Gaming & Virtual Reality*

Internet Information Services§

Online Payment Services

Social Networking Services

Website Content‡

Website Design & Promotion

Investment Related Art, Gems & Rare Coin Investments

Investment Seminars & Advice

Miscellaneous Investments

Stocks & Commodity Futures Trading

Magazines and Books Books & Magazines

Miscellaneous Reports Business Equipment & Facilities Leasing

Children's Products

Food

Garments, Wool, Leather Goods & Textiles

Immigration Services

Insurance (excl. Medical)

Jewelry & Watches

Modeling Agencies\Services§

Personal Care Products

Property & Inheritance Tracers

Real Estate

Tobacco Products

Utilities

Mortgage Foreclosure Relief and

Debt Management

Credit & Debt Counseling

Mortgage Modification & Foreclosure Relief

Office Supplies and Services Office Directory Listings & Ad Space

Office Supplies & Services

Online Shopping and Negative

Reviews

Negative Online Reviews*

Online Shopping

0.12%

0.02%

0.48%

0.35%

1.28%

0.13%

0.03%

0.09%

0.11%

4,270

552

16,382

12,061

43,771

4,289

1,115

2,917

3,785

0.09%

0.15%

0.67%

0.90%

0.86%

0.16%

0.03%

0.11%

0.10%

4,471

7,331

32,691

43,849

41,849

8,015

1,699

5,246

5,075

0.06%

0.34%

0.56%

0.85%

0.10%

0.03%

0.13%

0.09%

3,371

19,535

32,095

48,516

5,933

1,622

7,189

5,419

0.03%

0.26%

0.21%

0.02%

1,183

8,998

7,353

700

0.04%

0.43%

0.06%

0.02%

1,959

20,959

2,909

1,087

0.07%

1.23%

0.06%

0.02%

3,852

70,478

3,316

1,362

7,828 0.23% 6,835 0.14% 5,541 0.10%

0.48%

0.03%

0.54%

0.01%

0.07%

0.01%

0.14%

0.18%

0.03%

0.03%

0.05%

0.04%

0.01%

16,500

979

18,423

485

2,498

192

4,750

6,163

969

907

1,661

1,474

233

0.09%

0.03%

0.44%

0.01%

0.07%

0.00%

0.14%

0.13%

0.02%

0.02%

0.07%

0.04%

0.01%

4,284

1,229

21,288

357

3,495

161

6,693

6,423

1,167

983

3,632

2,183

287

0.08%

0.01%

0.33%

0.01%

0.04%

0.09%

0.11%

0.01%

0.02%

0.04%

0.03%

0.00%

4,403

816

18,857

836

2,503

4,882

6,067

513

1,041

2,385

1,531

200

0.03%

0.28%

1,140

9,707

0.02%

0.21%

936

10,139

0.01%

0.36%

672

20,590

0.07%

0.10%

2,400

3,318

0.05%

0.07%

2,314

3,448

0.03%

0.03%

1,601

2,008

5.27%

0.02%

180,822

779

7.59%

0.04%

369,324

1,970

6.93%

0.01%

397,826

468

Appendix B3: Detailed Report Categories over Three Years

CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 87

Percentages are based on the total number of Sentinel reports in 2019 (3,428,818), 2020 (4,865,023), and 2021 (5,737,265). Consumers can report more than one category

or subcategory.

* These subcategories are counted as Other report types even though the broader category assigned is Fraud.

† This subcategory is counted as Fraud even though the broader category assigned is Other.

‡ These categories or subcategories were added on October 22, 2020.

§ These categories or subcategories were retired on October 22, 2020. Reports about internet auctions submitted after this date are included in the Online Shopping

subcategory.
Percentages are based on the total number of Sentinel reports in 2019 (3,428,818), 2020 (4,865,023), and 2021 (5,737,265). Consumers can report more than one category

or subcategory.

* These subcategories are counted as Other report types even though the broader category assigned is Fraud.

† This subcategory is counted as Fraud even though the broader category assigned is Other.

‡ These categories or subcategories were added on October 22, 2020.

§ These categories or subcategories were retired on October 22, 2020. Reports about internet auctions submitted after this date are included in the Online Shopping

subcategory. _________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 88

CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

Category Alias Subcategory

2019

# of

Reports

% of

Reports

2020

# of

Reports

% of

Reports

2021

# of

Reports

% of

Reports

Privacy, Data Security, and Cyber

Threats‡

Malware & Computer Exploits†

Privacy & Data Security‡

Prizes, Sweepstakes and Lotteries Prizes, Sweepstakes & Lotteries

Tax Preparers Tax Preparers

Telephone and Mobile Services Connected Non-Wearable Devices*

Mobile: Accessories, Devices, and Services§

Mobile: Applications\Other Downloads§

Mobile: Carrier Rates\Plans§

Mobile: Unauthorized Charges or Debits§

Phone Billing‡

Phone Carrier Switching

Phone Devices, Accessories & Services‡

Prepaid Phone Cards

Telephone: Other§

Telephone: Unauthorized Charges or Debits§

Telephone: VoIP Services§

Television and Electronic Media Cable & Satellite TV

Streaming & Digital Media

TV Programming & Ads

Travel, Vacations and Timeshare

Plans

Timeshare Resales

Timeshare Sales

Vacation & Travel

Unspecified Reports Other Misc.

Unauthorized Debits or Charges for Unknown

Products§

Unsolicited Email

Unsolicited Text Messages

Unwanted Telemarketing Calls

0.00%

0.79%

6

26,944

0.10%

1.48%

4,672

71,859

0.33%

0.90%

18,724

51,454

125,127 3.65% 116,454 2.39% 148,243 2.58%

4,345 0.13% 4,901 0.10% 5,424 0.09%

0.02%

0.02%

0.80%

0.03%

0.74%

0.02%

0.04%

0.09%

0.16%

0.09%

1.33%

0.01%

813

525

27,503

1,102

25,449

788

1,322

3,116

5,539

2,985

45,736

458

0.01%

0.01%

0.36%

0.02%

0.91%

0.02%

0.13%

0.06%

0.21%

0.08%

0.55%

0.01%

649

410

17,452

978

44,449

966

6,144

3,099

10,305

3,925

26,795

618

0.01%

1.31%

0.00%

0.30%

0.00%

609

75,366

157

17,312

89

0.07%

0.04%

1.62%

2,312

1,297

55,376

0.04%

0.05%

1.03%

2,174

2,347

49,899

0.04%

0.03%

0.66%

2,121

2,003

37,784

0.83%

0.21%

0.07%

28,503

7,052

2,442

1.40%

0.15%

0.05%

68,003

7,101

2,581

0.81%

0.10%

0.03%

46,354

5,567

1,990

8.74%

3.14%

1.17%

0.05%

8.67%

299,666

107,673

40,138

1,556

297,151

3.20%

6.28%

2.32%

0.03%

9.01%

155,808

305,749

112,695

1,340

438,506

3.30%

5.20%

2.99%

8.77%

189,400

298,115

171,465

503,069

Appendix B3: Detailed Report Categories over Three Years
_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 89

State # of Reports % Reporting Loss Total $ Loss Median $ Loss

Alabama

Alaska

Arizona

Arkansas

California

Colorado

Connecticut

Delaware

District of Columbia

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Michigan

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

New Hampshire

New Jersey

New Mexico

New York

North Carolina

North Dakota

Ohio

Oklahoma

Oregon

Pennsylvania

Puerto Rico

Rhode Island

South Carolina

South Dakota

Tennessee

Texas

Utah

Vermont

Virginia

Washington

West Virginia

Wisconsin

Wyoming $500

$390

$350

$500

$500

$337

$500

$500

$400

$489

$400

$447

$508

$400

$500

$410

$375

$440

$446

$500

$500

$508

$450

$616

$450

$436

$361

$400

$482

$400

$500

$518

$400

$422

$350

$429

$379

$400

$450

$396

$620

$500

$532

$500

$500

$460

$479

$600

$450

$515

$600

$423

$7,751,648

$48,716,758

$10,206,786

$135,661,564

$112,898,996

$10,038,458

$37,346,855

$369,437,769

$62,602,651

$6,828,535

$46,428,921

$11,564,650

$6,689,197

$120,888,991

$65,371,881

$26,906,284

$86,270,313

$8,897,094

$93,015,171

$280,882,468

$23,200,453

$122,175,462

$13,660,810

$69,551,003

$14,314,521

$9,582,342

$52,266,861

$23,422,036

$60,317,592

$83,309,393

$91,319,599

$93,976,802

$9,708,190

$30,022,528

$30,598,771

$19,916,988

$21,219,834

$46,881,596

$128,953,942

$16,949,046

$22,502,406

$112,980,173

$331,282,322

$10,207,425

$14,135,903

$40,886,958

$87,975,013

$820,858,149

$16,692,589

$116,030,737

$13,078,284

$44,712,880

27%

23%

26%

23%

25%

22%

26%

25%

23%

25%

25%

24%

37%

25%

24%

23%

22%

28%

24%

26%

25%

27%

23%

28%

22%

24%

23%

26%

24%

24%

25%

24%

23%

25%

22%

22%

25%

23%

22%

24%

24%

25%

25%

23%

24%

25%

24%

28%

25%

24%

18%

24%

3,221

33,942

10,219

57,453

59,345

4,132

19,327

169,503

42,606

3,698

30,918

6,758

3,428

79,178

30,950

22,036

69,970

3,309

64,517

123,684

13,773

54,494

9,299

24,729

10,242

6,712

39,182

13,952

33,234

58,709

44,020

45,832

8,397

23,404

25,082

16,940

14,643

39,621

78,280

10,786

9,193

65,977

156,319

6,840

7,367

21,278

46,089

244,585

16,142

51,873

6,906

26,986

Appendix C: Fraud Reports and Reported Amount Lost by State

CONSUMER SENTINEL NETWORK DATA BOOK 2021

_____________________________________________________________________________________________

The amount lost refers to reports with a loss of $1 – $999,999.  The number of reports for each state excludes state-specific data contributor reports.
FEDERAL TRADE COMMISSION ▪ ftc.gov/data