2018

February 2019
CONSUMERSENTINELNETWORK DATABOOK2018

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FEDERALTRADECOMMISSION·ftc.gov/data 1

TableofContents

ReportSubject

AbouttheSentinelDataBook

Introduction...................................................................................................................................................

InsidetheNumbers.......................................................................................................................................

ExecutiveSummary.......................................................................................................................................

VisualSnapshot.............................................................................................................................................

NationalStatistics

NumberofFraud,IdentityTheftandOtherReportsbyYear......................................................................

ReportCategories.........................................................................................................................................

ReportTypes..................................................................................................................................................

NumberofReportsbyType..........................................................................................................................

FraudReportsbyAmountLost...................................................................................................................

FraudReportsbyPaymentMethod............................................................................................................

FraudReportsbyContactMethod..............................................................................................................

ReportedFraudsandLossesbyAge..........................................................................................................

IdentityTheft

IdentityTheftReportsbyType....................................................................................................................

TopThreeIdentityTheftReportsbyYear..................................................................................................

IdentityTheftReportsandTypesbyAge....................................................................................................

MilitaryConsumers

ReportTypesbyStatus,Branch,andRank...............................................................................................

TopReportsbyCategory.............................................................................................................................

IdentityTheftReportsbyType....................................................................................................................

StateandLocalStatistics

StateRankings:FraudandOtherReports................................................................................................

StateRankings:IdentityTheftReports......................................................................................................

IndividualStatePages

FiftyStates,DistrictofColumbia(DC)andPuertoRico.................................................................

Top50MetropolitanAreas:FraudandOtherReports.............................................................................

Top50MetropolitanAreas:IdentityTheftReports...................................................................................

Appendices

A1:TheConsumerSentinelNetwork..........................................................................................................

A2:MajorDataContributors.......................................................................................................................

A3:DataContributors............................................................................................................................

A4:BetterBusinessBureauDataContributors.........................................................................................

B1:DescriptionsofReportCategories.................................................................................................

B2:ReportCategoriesoverThreeYears....................................................................................................

B3:DetailedReportCategoriesoverThreeYears..............................................................................

C:FraudReportsandAmountLostbyState.............................................................................................

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CONSUMERSENTINELNETWORK DATABOOK2018

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FEDERALTRADECOMMISSION·ftc.gov/data 2

Introduction

TheFTCtakesinreportsfromconsumersaboutproblemstheyexperienceinthemarketplace.Thereports

arestoredintheConsumerSentinelNetwork(Sentinel),asecureonlinedatabaseavailableonlytolaw

enforcement.WhiletheFTCdoesnotinterveneinindividualconsumerdisputes,itslawenforcement

partners–whethertheyaredownthestreet,acrossthenation,oraroundtheworld–canuseinformation

inthedatabasetospottrends,identifyquestionablebusinesspracticesandtargets,andenforcethelaw.

Since1997,Sentinelhascollectedtensofmillionsofconsumerreportsaboutfraud,identitytheft,and

otherconsumerprotectiontopics.During2018,Sentinelreceivednearly3millionconsumerreports,which

theFTChassortedinto29topcategories.The2018ConsumerSentinelNetworkDataBook(SentinelData

Book)hasaggregatedinformationaboutwhatconsumerstolduslastyearonthefullrangeoffraud,

identitytheftandotherconsumerprotectiontopics.Thisyear,ConsumerSentineldataisalsoavailable

onlineinaninteractiveformat,withupdatesprovidedquarterly.TheSentinelDataBookisbasedon

unverifiedreportsfiledbyconsumers.Thedataisnotbasedonaconsumersurvey.Sentinelhasafive-year

dataretentionpolicy,withreportsolderthanfiveyearspurgedbiannually.

InadditiontotakingconsumerreportsdirectlyfrompeoplewhocalltheFTC’scallcenterorreportonline,

Sentinelalsoincludesreportsfiledwithotherfederal,state,local,andinternationallawenforcement

agencies,aswellasotherorganizations,liketheBetterBusinessBureauandPublishersClearingHouse.

In2018,theFTCwaspleasedtowelcomethedatacontributionsoftheNebraskaAttorneyGeneral,New

YorkStateAttorneyGeneral,AARPFraudWatchNetwork,andMicrosoftCorporationCyberCrimeCenter.A

fulllistingofdatacontributorsisavailableinAppendixA3andA4.Non-governmentorganizationsthat

contributereportsdonothaveaccesstoSentinelreports,asaccessislimitedtolawenforcementagencies.

FormoreinformationabouttheConsumerSentinelNetwork,visitwww.FTC.gov/Sentinel.Lawenforcement

personnelmayjoinSentinelatRegister.ConsumerSentinel.gov.
CONSUMERSENTINELNETWORK DATABOOK2018

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FEDERALTRADECOMMISSION·ftc.gov/data 3

InsidetheNumbers

Sentinelsortsconsumerreportsinto29topcategories.AppendicesB1–B3describethecategories,

providingdetails,andthreeyearfigures.Toreflectmarketplacechanges,newcategoriesor

subcategoriesarecreatedordeletedovertime.

TheConsumerSentinelNetworkDataBookexcludestheNationalDoNotCallRegistry.Aseparate

reportaboutthesecomplaintstatisticsisavailableat:https://www.ftc.gov/reports/national-do-not-callregistry-data-book-fiscal-year-2018.TheSentinelDataBookalsoexcludesreportsaboutunsolicited

commercialemail.

Consumerscanreportasmuchoraslittledetailastheywishwhentheyfileareport.FortheSentinel

DataBookgraphics,percentagesarebasedonthetotalnumberofSentinelfraud,identitytheft,and

otherreporttypesin2018inwhichconsumersprovidedtheinformationdisplayedoneachchart.

ReportstoSentinelsometimesindicatemoneywaslost,andsometimesindicatenomoneywaslost.

Often,peoplemakethesereportsaftertheyexperiencesomethingproblematicinthemarketplace,

avoidlosinganymoney,andwishtoalertothers.Exceptwhereotherwisestated,numbersarebasedon

reportsbothfrompeoplewhoindicatedalossandpeoplewhodidnot.

Calculationsofdollaramountslostarebasedonreportsinwhichconsumersindicatedtheylost

between$1and$999,999.Priorto2017,reported“amountpaid”includedvaluesof$0to$999,999.

StatesandMetropolitanAreasarerankedbasedonthenumberofreportsper100,000population.

Staterankingsarebasedon2017U.S.Censuspopulationestimates(AnnualEstimatesoftheResident

Population:April1,2010toJuly1,2017).MetropolitanArearankingsarebasedon2016U.S.Census

populationestimates(AnnualEstimatesoftheResidentPopulation:April1,2010toJuly1,2016).

ThisSentinelDataBookidentifiesMetropolitanAreas(MetropolitanandMicropolitanStatisticalAreas)

withapopulationof100,000ormoreexceptwhereotherwisenoted.Metropolitanareasaredefinedby

OfficeofManagementandBudgetBulletinNo.15-01,“RevisedDelineationsofMetropolitanStatistical

Areas,MicropolitanStatisticalAreas,andCombinedStatisticalAreas,andGuidanceonUsesofthe

DelineationsofTheseAreas”(July15,2015).

Numberschangeovertime.TheSentinelDataBooksortsconsumerreportsbyyear,basedonthedate

oftheconsumer’sreport.SomedatacontributorstransfertheircomplaintstoSentinelaftertheendof

thecalendaryear,andnewdataprovidersoftencontributereportsfromprioryears.Asaresult,the

totalnumberofreportsfor2018willlikelychangeduringthenextfewmonths,andtotalsfromprevious

yearsmaydifferfrompriorConsumerSentinelNetworkDataBooks.Themostuptodateinformation

canbefoundonlineatftc.gov/data.
CONSUMERSENTINELNETWORK DATABOOK2018

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FEDERALTRADECOMMISSION·ftc.gov/data 4

ExecutiveSummary

Overview

During2018,theConsumerSentinelNetworktookinnearly3millionreports,anincreasefrom2017.

-Fraud:1.4million(48%ofallreports)

-Identitytheft:444,602(15%)

-Other:1.1million(38%)

ImposterScamsarethetopreportcategoryin2018(18%ofallreports).Debtcollectionreports

declinedby24%percentin2018(16%ofallreports)andmovedto#2.Identitytheft(15%ofall

reports)roundsoutthetopthreereportstoSentinel.

Fraud

Therewereover535,000imposterscamreportstoSentinel.Nearlyoneinfiveofthosealsoreporteda

dollarloss,totalingnearly$488millionlosttoimposterscams.Thesescamsinclude,forexample,

romancescams,peoplefalselyclaimingtobewiththegovernment,arelativeindistress,awell-known

business,oratechnicalsupportexpert,togetaconsumer’smoney.

Ofthe1.4millionfraudreports,25%indicatedmoneywaslost.In2018,peoplereportedlosingnearly

$1.48billiontofraud–anincreaseof$406millionoverwhatconsumersreportedlosingin2017.

Themedianlossforallfraudreportsin2018is$375.Themedianindividuallosseswerehighestin

thesefraudcategories:

-MortgageForeclosureReliefandDebtManagement ($1,377)

-BusinessandJobOpportunities ($1,304)

-ForeignMoneyOffersandCounterfeitCheckScams ($1,214)

Telephonewasthemethodofcontactfor69%offraudreportswithacontactmethodidentified.Only

eightpercentofthosepeoplereportedlosingmoneytothescammer–butthat8%reportedan

aggregatelossof$429million,andan$840medianloss.

Wiretransferscontinuetobethemostfrequentlyreportedpaymentmethodforfraud,withareported

aggregatelossof$423million.

Ofpeoplewhoreportedtheirage,thoseaged20-29reportedlosingmoneytofraudin43%ofreports

filedwiththeFTC,whilepeopleaged70–79reportedlosingmoneyin15%oftheirreportsandpeople

80andoverreportedlosingmoneyinjust13%oftheirreports.Butwhentheydidexperiencealoss,

peopleaged70andolderreportedmuchhighermedianlossesthananyotheragegroup.

IdentityTheft

Creditcardfraudtopsthelistofidentitytheftreportsin2018.TheFTCreceivedmorethan167,000

reportsfrompeoplewhosaidtheirinformationwasmisusedonanexistingaccountortoopenanew

creditcardaccount.

Military

Militaryconsumersreportedmorethan59,000fraudcomplaints,includingover36,000imposter

scamsthatcostthem$34millionin2018.Imposterscamswerethelargestsinglecategoryofreports

frommilitaryconsumers.

TopStates

Thestateswiththehighestpercapitaratesofreportedfraudin2018wereFlorida,Georgia,Nevada,

Delaware,andMaryland.Forreportedidentitytheft,thetopstatesin2018wereGeorgia,Nevada,

California,Florida,andTexas.
$1.48 billion 

total fraud losses

$375 

median loss

reported 1.4 million fraud reports 25% a loss

Identity Theft

Credit card 

new account

fraud

24%

Tax fraud

38%

Imposter Scams

NEARLY 

1 IN 5

LOST MONEY

$488 million 

 reported lost

$500 median loss

CONSUMER 

SENTINEL 

NETWORK

DATA BOOK 2018 

SNAPSHOT

TOP THREE CATEGORIES

1. Imposter scams

2. Debt collection

3. Identity theft

3 

MILLION 

REPORTS

Younger people

reported losing 

money to fraud 

more often than 

older people. 

But when people 

aged 70+ had a loss, 

the median loss 

was much higher.

Age 20-29

43%

Age 70-79

15%

FEDERAL TRADE COMMISSION ● ftc.gov/data

 PEOPLE 

Age 20-29 70-79 80+

$750

$400

$1,700
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FEDERALTRADECOMMISSION·ftc.gov/data 6

ThereportedfiguresexcludeNationalDoNotCallRegistrycomplaints.

Year #ofReports

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018 2,994,483

2,875,016

3,046,915

3,078,749

2,616,830

2,134,565

2,115,079

1,898,543

1,470,306

1,428,977

1,261,124

1,070,447

906,129

909,314

860,383

713,657

551,622

325,519

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

1.47M

1.90M

1.43M

1.26M

2.12M

2.13M

3.08M 3.05M

0.33M

2.99M

1.07M

2.88M

0.55M

0.91M

0.91M

0.86M

0.71M

2.62M

CONSUMERSENTINELNETWORK DATABOOK2018

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NumberofFraud,IdentityTheftandOtherReportsbyYear
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FEDERALTRADECOMMISSION·ftc.gov/data 7

Percentagesarebasedonthetotalnumberof2018Sentinelreports(2,994,483).6%ofthetotalwerecoded“Other(NoteinComments).”SeeAppendixB3.

Rank Category #ofReports %

1 ImposterScams

2 DebtCollection

3 IdentityTheft

4 TelephoneandMobileServices

5 Shop-at-HomeandCatalogSales

6 BanksandLenders

7 CreditBureaus,InformationFurnishersandReportUsers

8 Prizes,SweepstakesandLotteries

9 AutoRelated

10 InternetServices

11 CreditCards

12 HealthCare

13 TelevisionandElectronicMedia

14 Travel,VacationsandTimesharePlans

15 ForeignMoneyOffersandCounterfeitCheckScams

16 BusinessandJobOpportunities

17 AdvancePaymentsforCreditServices

18 ComputerEquipmentandSoftware

19 InvestmentRelated

20 Education

21 HomeRepair,ImprovementandProducts

22 MortgageForeclosureReliefandDebtManagement

23 MagazinesandBooks

24 Grants

25 OfficeSuppliesandServices

26 CharitableSolicitations

27 TaxPreparers

28 InternetAuction

29 FuneralServices

535,417 17.88%

475,517 15.88%

444,602 14.85%

164,876 5.51%

143,072 4.78%

138,134 4.61%

136,748 4.57%

132,470 4.42%

104,604 3.49%

62,942 2.10%

51,129 1.71%

47,410 1.58%

38,336 1.28%

28,353 0.95%

27,443 0.92%

25,068 0.84%

19,575 0.65%

18,350 0.61%

14,884 0.50%

14,242 0.48%

11,331 0.38%

10,039 0.34%

6,309 0.21%

6,274 0.21%

5,350 0.18%

4,350 0.15%

4,103 0.14%

1,699 0.06%

964 0.03%

ReportCategories

CONSUMERSENTINELNETWORK DATABOOK2018

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FEDERALTRADECOMMISSION·ftc.gov/data 8

CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.TheFraudrankingsexcludesubcategoriesthatarenot

fraud.

Rank Category #ofReports

1 DebtCollection

2 BanksandLenders

3 CreditBureaus,InformationFurnishersandReportUsers

4 AutoRelated

5 CreditCards

6 TelevisionandElectronicMedia

7 ComputerEquipmentandSoftware

8 Education

9 HomeRepair,ImprovementandProducts

10 FuneralServices

475,517

138,134

136,748

104,604

51,129

38,336

18,350

14,242

11,331

964

OtherCategories

Rank TheftType #ofReports

1 CreditCardFraud

2 OtherIdentityTheft

3 EmploymentorTax-RelatedFraud

4 PhoneorUtilitiesFraud

5 BankFraud

6 LoanorLeaseFraud

7 GovernmentDocumentsorBenefitsFraud

157,688

122,499

67,374

63,563

52,529

51,856

24,854

IdentityTheftTypes

Rank Category #ofReports

%Reporting$

Loss

Total$Loss

Median$

Loss

1 ImposterScams

2 TelephoneandMobileServices

3 Shop-at-HomeandCatalogSales

4 Prizes,SweepstakesandLotteries

5 InternetServices

6 Travel,VacationsandTimesharePlans

7 ForeignMoneyOffersandCounterfeitCheckScams

8 BusinessandJobOpportunities

9 AdvancePaymentsforCreditServices

10 HealthCare

535,417 18% $488M $500

164,693 5% $20M $200

142,929 67% $107M $155

132,470 10% $118M $530

57,907 28% $36M $139

28,353 40% $68M $800

27,443 34% $42M $1,214

24,620 42% $116M $1,304

19,575 77% $23M $376

17,069 46% $4M $130

Top10FraudCategories

Fraud

IdentityTheft

Other

1,427,563(47.7%)

1,125,354(37.6%)

444,602(14.8%)

ReportType

CONSUMERSENTINELNETWORK DATABOOK2018

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FEDERALTRADECOMMISSION·ftc.gov/data 9

ThereportedfiguresexcludeNationalDoNotCallRegistrycomplaints.

Year Fraud IdentityTheft Other

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018 1,125,354

1,215,464

1,423,823

1,427,784

762,021

685,352

632,428

577,835

399,160

441,836

325,705

305,570

236,243

216,042

203,176

167,051

146,862

101,963

444,602

371,034

398,952

490,112

332,545

290,098

369,958

279,191

251,074

278,360

314,587

259,314

246,214

255,687

246,909

215,240

161,977

86,250

1,427,563

1,290,636

1,226,402

1,165,625

1,526,365

1,159,115

1,112,693

1,041,517

820,072

708,781

620,832

505,563

423,672

437,585

410,298

331,366

242,783

137,306

NumberofReportsbyType

2002 2004 2006 2008 2010 2012 2014 2016 2018

0K

200K

400K

600K

800K

1,000K

1,200K

1,400K

1,600K

#ofReports NumberofReportsbyType

ReportType

Fraud

IdentityTheft

Other

CONSUMERSENTINELNETWORK DATABOOK2018

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FEDERALTRADECOMMISSION·ftc.gov/data 10

Theamountlostisbasedonreportsinwhichconsumersindicatedtheylostbetween$1and$999,999.

AmountLost #ofReports

$1-$1,000

$1,001-$2,000

$2,001-$3,000

$3,001-$4,000

$4,001-$5,000

$5,001-$6,000

$6,001-$7,000

$7,001-$8,000

$8,001-$9,000

$9,001-$10,000

Morethan$10,000 18,085

2,278

1,521

2,126

2,334

3,209

5,741

7,645

14,786

34,595

266,435

AmountLost

$1-$100

$101-$200

$201-$300

$301-$400

$401-$500

$501-$600

$601-$700

$701-$800

$801-$900

$901-$1,000

80,432

48,461

34,368

24,792

24,182

14,552

10,645

10,123

11,215

7,665

ReportedFraudLossesin$1-$1,000Range

ReportedFraudLossesin$1-$10,000+Range

$375

Median$Loss

$1,484,650,267

Total$Loss

358,755(25%)

#ofReportswith$Loss

1,427,563

NumberofFraudReports

FraudReportsbyAmountLost

CONSUMERSENTINELNETWORK DATABOOK2018

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FEDERALTRADECOMMISSION·ftc.gov/data 11

DatacontributorsMoneyGramInternationalandWesternUnionprovidedasignificantnumberofreports,whichmayaffectthedistributionofthereportedmethodsofpayment.

#ofReports Total$Loss

WireTransfer

CreditCards

Gift\ReloadCards

BankAccountDebit

Internet\Mobile

Cash\CashAdvance

Check

MoneyOrder

TelephoneBill

101,434

50,413

41,046

33,037

14,392

10,822

9,133

3,714

1,106

$423M

$131M

$109M

$78M

$78M

$40M

$75M

$20M

$5M

265,097(19%)

#ofReportswithPaymentMethod

1,427,563

NumberofFraudReports

FraudReportsbyPaymentMethod

CONSUMERSENTINELNETWORK DATABOOK2018

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FEDERALTRADECOMMISSION·ftc.gov/data 12

ContactMethod #ofReports Total$Lost Median$Lost

Phone

Website\Others

E-mail

ConsumerInitiatedContact

Mail

Other $1,245

$1,000

$216

$306

$321

$840

$133M

$55M

$87M

$173M

$227M

$429M

17,069

30,577

43,322

92,210

111,057

647,310

NumberofReportsandAmountLostbyContactMethod

PercentageofallFraudReportswithaContactMethodidentified

Ofthosereports,thepercentagewithadollarlossreported

Phone

Website\Others

E-mail

ConsumerInitiatedContact

Mail

Other

69%

8%

12%

41%

10%

30%

71%

5%

16%

3%

42%

2%

941,545(66%)

#ofReportswithContactMethod

1,427,563

NumberofFraudReports

FraudReportsbyContactMethod

CONSUMERSENTINELNETWORK DATABOOK2018

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FEDERALTRADECOMMISSION·ftc.gov/data 13

Ofthe1,427,563totalfraudreportsin2018,46%includedconsumerageinformation.

19andUnder 20-29 30-39 40-49 50-59 60-69 70-79 80andOver

$1,700

$188

$400 $380

$450

$500

$600

$751

29%

24%

33%

46%

18%

43%

13%

15%

PercentageReportingaFraudLossandMedianLossbyAge

PercentageReportingaFraud$Loss

Median$Lost

Percentagesarebasedonthetotalnumberof2018fraudreportsinwhichconsumersprovidedtheirage:661,938.

#ofReports

Total$Lost

19andUnder

20-29

30-39

40-49

50-59

60-69

70-79

80andOver

104,713(16%)

107,471(16%)

129,448(20%)

77,471(12%)

94,499(14%)

85,929(13%)

21,904(3%)

40,503(6%)

$138M

$158M

$168M

$184M

$128M

$15M

$83M

$79M

ReportedFraudsandLossesbyAge

CONSUMERSENTINELNETWORK DATABOOK2018

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FEDERALTRADECOMMISSION·ftc.gov/data 14

TheftType TheftSubtype #ofReports

%Differencefrom

PreviousYear

CreditCardFraud NewAccounts

ExistingAccounts

EmploymentorTax-Related

Fraud

TaxFraud

EmploymentorWage-RelatedFraud

PhoneorUtilitiesFraud MobileTelephone–NewAccounts

Utilities–NewAccounts

LandlineTelephone–NewAccounts

MobileTelephone–ExistingAccounts

LandlineTelephone–ExistingAccounts

Utilities–ExistingAccounts

BankFraud DebitCards,ElectronicFundsTransfer,orACH

NewAccounts

ExistingAccounts

LoanorLeaseFraud Business\PersonalLoan

AutoLoan\Lease

Non-FederalStudentLoan

ApartmentorHouseRented

RealEstateLoan

FederalStudentLoan

GovernmentDocumentsor

BenefitsFraud

GovernmentBenefitsAppliedFor\Received

OtherGovernmentDocumentsIssued\Forged

Driver'sLicenseIssued\Forged

PassportIssued\Forged

OtherIdentityTheft Other

MedicalServices

OnlineShoppingorPaymentAccount

EmailorSocialMedia

EvadingtheLaw

Insurance

SecuritiesAccounts

-6%

+24%

32,329

130,928

+44%

-38%

30,592

38,967

+20%

+25%

+6%

+28%

+0%

+28%

1,322

1,453

4,983

7,738

21,994

33,466

+2%

+12%

+0%

12,990

19,639

23,219

+119%

+17%

+50%

+78%

+89%

+82%

5,082

5,178

5,439

6,327

18,815

20,328

+35%

+19%

+5%

-10%

703

4,493

5,645

16,021

+15%

+24%

+7%

+23%

+18%

+103%

+121%

1,877

3,675

4,439

9,439

10,294

13,833

87,765

IdentityTheftReportsbyType

CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

Consumerscanreportmultipletypesofidentitytheft.In2018,17%ofidentitytheftreportsincludedmorethanonetypeofidentitytheft.
________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 15

Thetopidentitythefttypescanvarybyyear.Thisgraphdepictsthetopthreetypesofidentitytheftreportedin2018andhowthosetypeschangedoverfiveyears.

2014 2015 2016 2017 2018

124,794

133,131

157,688

123,192

235,649

133,875

55,553

74,908

82,086 67,374

40,056

46,803 49,354

55,141

63,563

TopThreeIdentityTheftReportTypesbyYear

TheftType

CreditCardFraud

EmploymentorTax-RelatedFraud

PhoneorUtilitiesFraud

CONSUMERSENTINELNETWORK DATABOOK2018

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FEDERALTRADECOMMISSION·ftc.gov/data 16

TheftType

19and

Under

20-29 30-39 40-49 50-59 60-69 70-79

80and

Over

BankFraud

CreditCardFraud

EmploymentorTax-RelatedFraud

GovernmentDocumentsorBenefits

Fraud

LoanorLeaseFraud

OtherIdentityTheft

PhoneorUtilitiesFraud 528

988

249

824

1,186

1,980

1,053

1,637

3,164

820

1,462

2,455

6,363

2,852

4,979

8,524

2,847

3,988

6,203

16,214

6,531

8,586

14,876

6,391

3,963

9,051

24,095

8,444

12,621

23,461

11,459

4,638

10,585

32,048

9,575

18,027

31,878

15,556

4,600

13,803

40,182

11,508

13,468

20,448

10,596

3,326

13,747

24,863

9,055

957

2,118

830

1,071

7,860

1,565

1,405

IdentityTheftTypesbyAge

19andUnder

20-29

30-39

40-49

50-59

60-69

70-79

80andOver

107,367

14,251

76,760

84,165

63,229

42,704

16,462

5,989

IdentityTheftReportsbyAge

CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

Ofthe444,602totalidentitytheftreportsin2018,92%includedconsumerageinformation.
Fraud,IdentityTheft,andOtherReportsbyMilitaryConsumers

CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 17

Status #ofReports

#ofFraud

Reports

%Reporting

FraudLoss

TotalFraud

Loss

MedianFraud

Loss

ActiveDutyServiceMember

DependentChild\Other-ServiceMember

DependentSpouse-ServiceMember

InactiveReserve\NationalGuard

MilitaryRetiree\Veteran $900

$555

$700

$500

$506

$55M

$3M

$12M

$4M

$6M

14%

18%

13%

29%

27%

38,620

2,328

9,057

750

2,919

84,216

5,895

13,280

2,206

9,047

ReportsbyStatus

Ofthe122,519totalreportsfrommilitaryconsumersin2018,94%providedmilitarystatusinformation.

Branch #ofReports

#ofFraud

Reports

%Reporting

FraudLoss

TotalFraud

Loss

MedianFraud

Loss

U.S.AirForce

U.S.Army

U.S.CoastGuard

U.S.Marines

U.S.Navy $800

$869

$500

$800

$800

$14M

$8M

$3M

$31M

$18M

14%

16%

14%

15%

15%

11,514

4,775

926

24,752

10,051

42,338

9,036

1,595

42,102

17,084

ReportsbyBranch

Ofthe122,519totalreportsfrommilitaryconsumersin2018,92%providedmilitarybranchinformation.

Rank #ofReports

#ofFraud

Reports

%Reporting

FraudLoss

TotalFraud

Loss

Median

FraudLoss

Enlisted

Officer $500

$599

$11M

$16M

22%

26%

2,625

9,160

8,979

40,843

ReportsbyRank

Ofthe122,519totalreportsfrommilitaryconsumersin2018,41%providedinformationaboutrank.
Rank Category #ofReports

1 CreditBureaus,InformationFurnishersandReportUsers

2 DebtCollection

3 BanksandLenders

4 CreditCards

5 AutoRelated

6 Education

7 HomeRepair,ImprovementandProducts

8 TelevisionandElectronicMedia

9 ComputerEquipmentandSoftware

10 FuneralServices

9,662

6,474

6,436

2,330

1,919

1,165

559

365

85

13

OtherCategories

Fraud

IdentityTheft

Other

59,267

28,660

34,757

ReportsbyMilitaryConsumers

Rank TheftType #ofReports

1 CreditCardFraud

2 OtherIdentityTheft

3 BankFraud

4 PhoneorUtilitiesFraud

5 EmploymentorTax-RelatedFraud

6 LoanorLeaseFraud

7 GovernmentDocumentsorBenefitsFraud

10,139

5,988

5,380

4,535

4,022

2,816

2,432

IdentityTheftTypes

CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.TheFraudrankingsexcludesubcategories

thatarenotfraud.

Rank Category

#of

Reports

%

Reporting

$Loss

Total$

Loss

Median$

Loss

1 ImposterScams

2 TelephoneandMobileServices

3 Shop-at-HomeandCatalogSales

4 Prizes,SweepstakesandLotteries

5 ForeignMoneyOffersandCounterfeitCheckScams

6 InternetServices

7 BusinessandJobOpportunities

8 MortgageForeclosureReliefandDebtManagement

9 AdvancePaymentsforCreditServices

10 Grants

36,090 11% $34.0M $900

3,786 10% $2.2M $234

2,665 70% $2.1M $154

1,660 24% $10.4M $3,150

1,450 25% $3.7M $2,000

1,326 20% $1.8M $200

714 41% $6.7M $6,150

501 46% $0.9M $1,766

435 39% $0.9M $777

419 19% $0.6M $1,000

Top10FraudCategories

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 18

CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

59,267

#ofFraudReports

$96M

Total$Loss

$798

Median$Loss

9,784(17%)

#ofReportswith$Loss
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 19

TheftType TheftSubtype #ofReports

%Differencefrom

PreviousYear

CreditCardFraud NewAccounts

ExistingAccounts

BankFraud DebitCards,ElectronicFundsTransfer,orACH

NewAccounts

ExistingAccounts

PhoneorUtilitiesFraud MobileTelephone–NewAccounts

Utilities–NewAccounts

LandlineTelephone–NewAccounts

MobileTelephone–ExistingAccounts

LandlineTelephone–ExistingAccounts

Utilities–ExistingAccounts

EmploymentorTax-Related

Fraud

TaxFraud

EmploymentorWage-RelatedFraud

LoanorLeaseFraud Business\PersonalLoan

AutoLoan\Lease

RealEstateLoan

ApartmentorHouseRented

Non-FederalStudentLoan

FederalStudentLoan

GovernmentDocumentsor

BenefitsFraud

GovernmentBenefitsAppliedFor\Received

OtherGovernmentDocumentsIssued\Forged

Driver'sLicenseIssued\Forged

PassportIssued\Forged

OtherIdentityTheft Other

OnlineShoppingorPaymentAccount

EmailorSocialMedia

MedicalServices

EvadingtheLaw

Insurance

SecuritiesAccounts

-12%

-11%

2,952

7,638

-6%

+2%

-15%

1,366

1,679

2,678

+6%

+11%

-3%

-1%

-16%

+17%

95

165

475

488

1,454

2,402

+85%

-44%

1,916

2,221

+22%

+18%

+79%

+36%

+40%

+19%

192

257

380

385

832

1,168

+29%

+38%

+5%

-1%

44

366

579

1,650

+17%

+10%

+7%

+22%

+21%

+11%

+25%

211

253

377

544

852

870

3,519

MilitaryConsumerIdentityTheftReportsbyType

CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

Consumerscanreportmultipletypesofidentitytheft.In2018,18%ofMilitaryidentitytheftreportsincludedmorethanonetypeofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 20

StateRankings:FraudandOtherReports

Rank State

Reportsper

100KPopulation

#ofReports

1 Florida

2 Georgia

3 Nevada

4 Delaware

5 Tennessee

6 Maryland

7 Arizona

8 Texas

9 SouthCarolina

10 Michigan

11 Alabama

12 Colorado

13 Virginia

14 Missouri

15 NewMexico

16 NorthCarolina

17 California

18 Ohio

19 NewJersey

20 Pennsylvania

21 Oregon

22 NewYork

23 RhodeIsland

24 Connecticut

25 Washington

26 Louisiana

1,002 210,174

894 93,249

870 26,088

805 7,743

789 53,014

748 45,298

739 51,816

723 204,531

718 36,062

716 71,339

688 33,539

672 37,686

663 56,135

657 40,165

650 13,573

647 66,486

634 250,509

628 73,212

627 56,438

607 77,714

606 25,120

592 117,567

586 6,210

586 21,022

582 43,113

581 27,236

Rank State

Reportsper

100KPopulation

#ofReports

27 Illinois

28 NewHampshire

29 Montana

30 WestVirginia

31 Idaho

32 Kansas

33 Kentucky

34 Indiana

35 Mississippi

36 Massachusetts

37 Arkansas

38 Minnesota

39 Wisconsin

40 Utah

41 Oklahoma

42 Alaska

43 Maine

44 Wyoming

45 Hawaii

46 Nebraska

47 Vermont

48 Iowa

49 SouthDakota

50 NorthDakota

570 73,000

569 7,642

566 5,943

558 10,134

557 9,560

549 15,999

532 23,707

530 35,366

529 15,790

523 35,869

522 15,692

511 28,471

500 28,952

495 15,356

492 19,347

477 3,531

475 6,340

457 2,647

456 6,516

438 8,416

431 2,690

424 13,329

353 3,074

337 2,549

DistrictofColumbia

PuertoRico 3,037

8,182

91

1,179

TheDistrictofColumbiaandPuertoRicoareincludedinthetablebutarenotranked.Statesarerankedbasedonthenumberofreportsper100,000populations.Population

estimatesarebasedon2017U.S.Censuspopulationestimates.Rankingexcludesstate-specificdatacontributorreports.
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 21

StateRankings:IdentityTheftReports

RankState

Reportsper

100KPopulation

#ofReports

1 Georgia

2 Nevada

3 California

4 Florida

5 Texas

6 Delaware

7 Maryland

8 Michigan

9 Illinois

10 Arizona

11 SouthCarolina

12 NewJersey

13 NewYork

14 NewHampshire

15 NorthCarolina

16 Louisiana

17 Colorado

18 Connecticut

19 Alabama

20 Pennsylvania

21 Tennessee

22 Oregon

23 Washington

24 Mississippi

25 Virginia

26 NewMexico

229 23,871

194 5,816

186 73,668

180 37,797

159 45,030

158 1,517

145 8,747

140 13,952

127 16,296

126 8,853

126 6,339

125 11,273

122 24,248

117 1,565

112 11,481

111 5,202

110 6,151

108 3,864

108 5,241

107 13,725

101 6,808

101 4,179

100 7,380

97 2,894

97 8,196

96 2,000

RankState

Reportsper

100KPopulation

#ofReports

27 Utah

28 RhodeIsland

29 Massachusetts

30 Ohio

31 Missouri

32 Idaho

33 Oklahoma

34 Montana

35 Indiana

36 Kansas

37 Arkansas

38 Minnesota

39 Hawaii

40 Alaska

41 Nebraska

42 Wisconsin

43 NorthDakota

44 Wyoming

45 WestVirginia

46 Kentucky

47 SouthDakota

48 Maine

49 Iowa

50 Vermont

94 2,915

93 990

93 6,387

88 10,268

85 5,222

80 1,368

79 3,109

76 799

74 4,918

74 2,142

73 2,197

73 4,070

72 1,021

69 507

67 1,281

64 3,731

63 474

58 338

58 1,051

57 2,522

56 486

56 744

53 1,654

51 316

DistrictofColumbia

PuertoRico 1,710

1,156

51

167

TheDistrictofColumbiaandPuertoRicoareincludedinthetablebutarenotranked.Statesarerankedbasedonthenumberofreportsper100,000populations.Population

estimatesarebasedon2017U.S.Censuspopulationestimates.
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 22

Alabama

DebtCollection

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

Shop-at-HomeandCatalog

Sales

AutoRelated

InternetServices

23%

16%

13%

7%

5%

5%

4%

4%

3%

1%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

LoanorLeaseFraud

EmploymentorTax-RelatedFraud

32%

29%

18%

17%

16%

TopIdentityTheftTypes

Fraud&OtherReports

33,539

TotalFraud&OtherReports

$9.9M

TotalFraudLosses

$319

MedianFraudLosses

11th

StateRank

(Reportsper100KPopulation)

19th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

5,241

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromAlabamaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

442

Reportsper100KPopulation

722

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 23

Alaska

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

BanksandLenders

DebtCollection

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

InternetServices

20%

13%

11%

8%

6%

4%

4%

3%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

BankFraud

38%

24%

19%

15%

15%

TopIdentityTheftTypes

Fraud&OtherReports

3,531

TotalFraud&OtherReports

$3.6M

TotalFraudLosses

$471

MedianFraudLosses

42nd

StateRank

(Reportsper100KPopulation)

40th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

507

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromAlaskaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheAlaska

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

472

Reportsper100KPopulation

483

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 24

Arizona

ImposterScams

IdentityTheft

DebtCollection

TelephoneandMobile

Services

BanksandLenders

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

Shop-at-HomeandCatalog

Sales

InternetServices

19%

15%

13%

7%

5%

4%

4%

4%

4%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

PhoneorUtilitiesFraud

BankFraud

30%

26%

24%

14%

13%

TopIdentityTheftTypes

Fraud&OtherReports

51,816

TotalFraud&OtherReports

$28.9M

TotalFraudLosses

$400

MedianFraudLosses

7th

StateRank

(Reportsper100KPopulation)

10th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

8,853

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromArizonaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

304

Reportsper100KPopulation

809

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 25

Arkansas

ImposterScams

DebtCollection

IdentityTheft

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

BanksandLenders

AutoRelated

InternetServices

19%

16%

12%

9%

5%

5%

5%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

PhoneorUtilitiesFraud

BankFraud

30%

24%

19%

17%

14%

TopIdentityTheftTypes

Fraud&OtherReports

15,692

TotalFraud&OtherReports

$5.0M

TotalFraudLosses

$385

MedianFraudLosses

37th

StateRank

(Reportsper100KPopulation)

37th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

2,197

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromArkansasconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

374

Reportsper100KPopulation

663

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 26

California

IdentityTheft

DebtCollection

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

BanksandLenders

Shop-at-HomeandCatalog

Sales

AutoRelated

Prizes,Sweepstakesand

Lotteries

InternetServices

23%

18%

14%

5%

5%

5%

4%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

PhoneorUtilitiesFraud

BankFraud

41%

30%

15%

10%

10%

TopIdentityTheftTypes

Fraud&OtherReports

250,509

TotalFraud&OtherReports

$173.2M

TotalFraudLosses

$400

MedianFraudLosses

17th

StateRank

(Reportsper100KPopulation)

3rd

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

73,668

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromCaliforniaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

285

Reportsper100KPopulation

628

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 27

Colorado

ImposterScams

IdentityTheft

DebtCollection

TelephoneandMobile

Services

BanksandLenders

Shop-at-HomeandCatalog

Sales

AutoRelated

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

20%

14%

11%

6%

5%

5%

4%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-RelatedFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

BankFraud

34%

21%

21%

18%

15%

TopIdentityTheftTypes

Fraud&OtherReports

37,686

TotalFraud&OtherReports

$23.2M

TotalFraudLosses

$365

MedianFraudLosses

12th

StateRank

(Reportsper100KPopulation)

17th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

6,151

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromColoradoconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheColorado

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

501

Reportsper100KPopulation

643

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 28

Connecticut

ImposterScams

IdentityTheft

DebtCollection

BanksandLenders

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

Prizes,Sweepstakesand

Lotteries

InternetServices

18%

15%

12%

6%

5%

5%

5%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

OtherIdentityTheft

BankFraud

40%

21%

18%

17%

13%

TopIdentityTheftTypes

Fraud&OtherReports

21,022

TotalFraud&OtherReports

$8.5M

TotalFraudLosses

$311

MedianFraudLosses

24th

StateRank

(Reportsper100KPopulation)

18th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

3,864

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromConnecticutconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

462

Reportsper100KPopulation

554

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 29

Delaware

ImposterScams

IdentityTheft

DebtCollection

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

Shop-at-HomeandCatalog

Sales

Prizes,Sweepstakesand

Lotteries

AutoRelated

TelephoneandMobile

Services

CreditCards

17%

16%

16%

6%

6%

4%

4%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

PhoneorUtilitiesFraud

OtherIdentityTheft

LoanorLeaseFraud

BankFraud

35%

30%

19%

14%

10%

TopIdentityTheftTypes

Fraud&OtherReports

7,743

TotalFraud&OtherReports

$2.6M

TotalFraudLosses

$313

MedianFraudLosses

4th

StateRank

(Reportsper100KPopulation)

6th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,517

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromDelawareconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

513

Reportsper100KPopulation

696

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 30

DistrictofColumbia

DebtCollection

ImposterScams

IdentityTheft

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

AutoRelated

CreditCards

InternetServices

21%

15%

12%

7%

6%

6%

4%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

LoanorLeaseFraud

34%

24%

18%

15%

13%

TopIdentityTheftTypes

Fraud&OtherReports

8,182

TotalFraud&OtherReports

$4.0M

TotalFraudLosses

$379

MedianFraudLosses

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,156

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromDistrictofColumbiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.

558

Reportsper100KPopulation

558

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 31

Florida

DebtCollection

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

TelephoneandMobile

Services

AutoRelated

Shop-at-HomeandCatalog

Sales

Prizes,Sweepstakesand

Lotteries

InternetServices

29%

15%

13%

6%

5%

4%

3%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

42%

27%

14%

13%

12%

TopIdentityTheftTypes

Fraud&OtherReports

210,174

TotalFraud&OtherReports

$84.2M

TotalFraudLosses

$400

MedianFraudLosses

1st

StateRank

(Reportsper100KPopulation)

4th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

37,797

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromFloridaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

551

Reportsper100KPopulation

1,525

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 32

Georgia

DebtCollection

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

TelephoneandMobile

Services

AutoRelated

Shop-at-HomeandCatalog

Sales

Prizes,Sweepstakesand

Lotteries

CreditCards

24%

20%

10%

8%

5%

4%

4%

3%

3%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

40%

36%

20%

14%

8%

TopIdentityTheftTypes

Fraud&OtherReports

93,249

TotalFraud&OtherReports

$31.1M

TotalFraudLosses

$326

MedianFraudLosses

2nd

StateRank

(Reportsper100KPopulation)

1st

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

23,871

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromGeorgiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

322

Reportsper100KPopulation

824

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 33

Hawaii

ImposterScams

IdentityTheft

TelephoneandMobile

Services

CreditBureaus,Information

FurnishersandReportUsers

Prizes,Sweepstakesand

Lotteries

Shop-at-HomeandCatalog

Sales

BanksandLenders

DebtCollection

AutoRelated

InternetServices

18%

13%

7%

6%

6%

6%

5%

5%

4%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

EmploymentorTax-RelatedFraud

PhoneorUtilitiesFraud

42%

29%

17%

10%

9%

TopIdentityTheftTypes

Fraud&OtherReports

6,516

TotalFraud&OtherReports

$5.9M

TotalFraudLosses

$400

MedianFraudLosses

45th

StateRank

(Reportsper100KPopulation)

39th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,021

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromHawaiiconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheHawaii

OfficeofConsumerProtection.Consumerscanreportmultipletypesofidentitytheft.

405

Reportsper100KPopulation

505

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 34

Idaho

ImposterScams

IdentityTheft

DebtCollection

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

Shop-at-HomeandCatalog

Sales

BanksandLenders

AutoRelated

InternetServices

CreditBureaus,Information

FurnishersandReportUsers

24%

12%

11%

6%

6%

5%

4%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

LoanorLeaseFraud

BankFraud

31%

25%

16%

14%

14%

TopIdentityTheftTypes

Fraud&OtherReports

9,560

TotalFraud&OtherReports

$4.8M

TotalFraudLosses

$400

MedianFraudLosses

31st

StateRank

(Reportsper100KPopulation)

32nd

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,368

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromIdahoconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheIdaho

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

303

Reportsper100KPopulation

561

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 35

Illinois

IdentityTheft

ImposterScams

DebtCollection

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

AutoRelated

Prizes,Sweepstakesand

Lotteries

InternetServices

18%

15%

12%

8%

6%

5%

5%

4%

4%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

LoanorLeaseFraud

37%

23%

19%

15%

12%

TopIdentityTheftTypes

Fraud&OtherReports

73,000

TotalFraud&OtherReports

$30.5M

TotalFraudLosses

$300

MedianFraudLosses

27th

StateRank

(Reportsper100KPopulation)

9th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

16,296

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromIllinoisconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

358

Reportsper100KPopulation

716

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 36

Indiana

ImposterScams

DebtCollection

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

20%

14%

12%

6%

5%

5%

5%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

BankFraud

30%

26%

20%

16%

13%

TopIdentityTheftTypes

Fraud&OtherReports

35,366

TotalFraud&OtherReports

$16.9M

TotalFraudLosses

$358

MedianFraudLosses

34th

StateRank

(Reportsper100KPopulation)

35th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

4,918

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromIndianaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheIndiana

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

322

Reportsper100KPopulation

563

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 37

Iowa

ImposterScams

IdentityTheft

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

Shop-at-HomeandCatalog

Sales

DebtCollection

BanksandLenders

AutoRelated

InternetServices

CreditBureaus,Information

FurnishersandReportUsers

26%

11%

8%

7%

6%

5%

4%

3%

2%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

BankFraud

PhoneorUtilitiesFraud

38%

20%

16%

16%

15%

TopIdentityTheftTypes

Fraud&OtherReports

13,329

TotalFraud&OtherReports

$7.4M

TotalFraudLosses

$400

MedianFraudLosses

48th

StateRank

(Reportsper100KPopulation)

49th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,654

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromIowaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheIowaAttorney

General.Consumerscanreportmultipletypesofidentitytheft.

299

Reportsper100KPopulation

506

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 38

Kansas

ImposterScams

DebtCollection

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

23%

12%

12%

8%

7%

4%

4%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

EmploymentorTax-RelatedFraud

PhoneorUtilitiesFraud

36%

21%

19%

17%

13%

TopIdentityTheftTypes

Fraud&OtherReports

15,999

TotalFraud&OtherReports

$9.8M

TotalFraudLosses

$397

MedianFraudLosses

32nd

StateRank

(Reportsper100KPopulation)

36th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

2,142

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromKansasconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

367

Reportsper100KPopulation

592

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 39

Kentucky

ImposterScams

DebtCollection

IdentityTheft

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

Shop-at-HomeandCatalog

Sales

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

20%

15%

10%

6%

6%

5%

4%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

BankFraud

35%

23%

17%

16%

15%

TopIdentityTheftTypes

Fraud&OtherReports

23,707

TotalFraud&OtherReports

$10.2M

TotalFraudLosses

$318

MedianFraudLosses

33rd

StateRank

(Reportsper100KPopulation)

46th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

2,522

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromKentuckyconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

362

Reportsper100KPopulation

563

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 40

Louisiana

DebtCollection

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

BanksandLenders

Shop-at-HomeandCatalog

Sales

AutoRelated

CreditCards

18%

16%

16%

7%

5%

5%

5%

4%

3%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

34%

31%

20%

17%

13%

TopIdentityTheftTypes

Fraud&OtherReports

27,236

TotalFraud&OtherReports

$28.6M

TotalFraudLosses

$391

MedianFraudLosses

26th

StateRank

(Reportsper100KPopulation)

16th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

5,202

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromLouisianaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

LouisianaAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

378

Reportsper100KPopulation

618

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 41

Maine

ImposterScams

IdentityTheft

TelephoneandMobile

Services

DebtCollection

Prizes,Sweepstakesand

Lotteries

Shop-at-HomeandCatalog

Sales

BanksandLenders

AutoRelated

InternetServices

CreditCards

24%

10%

8%

7%

7%

5%

5%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

GovernmentDocumentsorBenefits

Fraud

BankFraud

EmploymentorTax-RelatedFraud

33%

19%

17%

15%

12%

TopIdentityTheftTypes

Fraud&OtherReports

6,340

TotalFraud&OtherReports

$2.5M

TotalFraudLosses

$350

MedianFraudLosses

43rd

StateRank

(Reportsper100KPopulation)

48th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

744

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromMaineconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheMaine

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

388

Reportsper100KPopulation

538

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 42

Maryland

IdentityTheft

ImposterScams

DebtCollection

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

AutoRelated

Prizes,Sweepstakesand

Lotteries

CreditCards

16%

16%

14%

7%

5%

5%

4%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

BankFraud

37%

29%

16%

14%

11%

TopIdentityTheftTypes

Fraud&OtherReports

45,298

TotalFraud&OtherReports

$18.2M

TotalFraudLosses

$350

MedianFraudLosses

6th

StateRank

(Reportsper100KPopulation)

7th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

8,747

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromMarylandconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

466

Reportsper100KPopulation

581

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 43

Massachusetts

ImposterScams

IdentityTheft

DebtCollection

Shop-at-HomeandCatalog

Sales

BanksandLenders

TelephoneandMobile

Services

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

Prizes,Sweepstakesand

Lotteries

InternetServices

20%

15%

11%

6%

6%

6%

4%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

BankFraud

EmploymentorTax-RelatedFraud

40%

23%

15%

14%

14%

TopIdentityTheftTypes

Fraud&OtherReports

35,869

TotalFraud&OtherReports

$19.5M

TotalFraudLosses

$351

MedianFraudLosses

36th

StateRank

(Reportsper100KPopulation)

29th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

6,387

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromMassachusettsconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.

432

Reportsper100KPopulation

506

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 44

Michigan

DebtCollection

IdentityTheft

ImposterScams

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

BanksandLenders

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

InternetServices

30%

16%

14%

5%

4%

4%

4%

3%

2%

2%

TopTenReportCategories

GovernmentDocumentsorBenefits

Fraud

OtherIdentityTheft

CreditCardFraud

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

23%

23%

23%

17%

15%

TopIdentityTheftTypes

Fraud&OtherReports

71,339

TotalFraud&OtherReports

$23.6M

TotalFraudLosses

$300

MedianFraudLosses

10th

StateRank

(Reportsper100KPopulation)

8th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

13,952

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromMichiganconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheMichigan

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

318

Reportsper100KPopulation

827

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 45

Minnesota

ImposterScams

IdentityTheft

DebtCollection

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

Shop-at-HomeandCatalog

Sales

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

23%

12%

9%

7%

6%

5%

5%

3%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

BankFraud

PhoneorUtilitiesFraud

40%

21%

16%

15%

13%

TopIdentityTheftTypes

Fraud&OtherReports

28,471

TotalFraud&OtherReports

$15.4M

TotalFraudLosses

$387

MedianFraudLosses

38th

StateRank

(Reportsper100KPopulation)

38th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

4,070

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromMinnesotaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

250

Reportsper100KPopulation

502

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 46

Mississippi

ImposterScams

IdentityTheft

DebtCollection

CreditBureaus,Information

FurnishersandReportUsers

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

BanksandLenders

Shop-at-HomeandCatalog

Sales

AutoRelated

TelevisionandElectronic

Media

18%

15%

12%

7%

6%

6%

4%

4%

4%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

EmploymentorTax-RelatedFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

32%

28%

21%

19%

13%

TopIdentityTheftTypes

Fraud&OtherReports

15,790

TotalFraud&OtherReports

$7.7M

TotalFraudLosses

$338

MedianFraudLosses

35th

StateRank

(Reportsper100KPopulation)

24th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

2,894

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromMississippiconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

MississippiAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

458

Reportsper100KPopulation

663

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 47

Missouri

DebtCollection

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

BanksandLenders

Shop-at-HomeandCatalog

Sales

HealthCare

17%

16%

11%

6%

6%

5%

5%

5%

5%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

32%

27%

16%

15%

15%

TopIdentityTheftTypes

Fraud&OtherReports

40,165

TotalFraud&OtherReports

$18.7M

TotalFraudLosses

$308

MedianFraudLosses

14th

StateRank

(Reportsper100KPopulation)

31st

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

5,222

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromMissouriconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

367

Reportsper100KPopulation

579

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 48

Montana

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

DebtCollection

Shop-at-HomeandCatalog

Sales

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

28%

12%

9%

8%

5%

5%

3%

3%

2%

2%

TopTenReportCategories

CreditCardFraud

PhoneorUtilitiesFraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

BankFraud

33%

28%

19%

17%

10%

TopIdentityTheftTypes

Fraud&OtherReports

5,943

TotalFraud&OtherReports

$2.6M

TotalFraudLosses

$400

MedianFraudLosses

29th

StateRank

(Reportsper100KPopulation)

34th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

799

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromMontanaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheMontana

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

494

Reportsper100KPopulation

763

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 49

Nebraska

ImposterScams

IdentityTheft

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

DebtCollection

Shop-at-HomeandCatalog

Sales

BanksandLenders

AutoRelated

InternetServices

HealthCare

22%

13%

7%

7%

6%

5%

5%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-RelatedFraud

OtherIdentityTheft

BankFraud

PhoneorUtilitiesFraud

33%

23%

22%

19%

10%

TopIdentityTheftTypes

Fraud&OtherReports

8,416

TotalFraud&OtherReports

$4.7M

TotalFraudLosses

$347

MedianFraudLosses

46th

StateRank

(Reportsper100KPopulation)

41st

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,281

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromNebraskaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

NebraskaAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

299

Reportsper100KPopulation

495

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 50

Nevada

IdentityTheft

ImposterScams

DebtCollection

TelephoneandMobile

Services

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

AutoRelated

Shop-at-HomeandCatalog

Sales

Prizes,Sweepstakesand

Lotteries

InternetServices

18%

17%

17%

6%

5%

4%

4%

3%

3%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

EmploymentorTax-RelatedFraud

BankFraud

PhoneorUtilitiesFraud

41%

29%

14%

12%

11%

TopIdentityTheftTypes

Fraud&OtherReports

26,088

TotalFraud&OtherReports

$11.5M

TotalFraudLosses

$462

MedianFraudLosses

3rd

StateRank

(Reportsper100KPopulation)

2nd

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

5,816

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromNevadaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheNevada

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

581

Reportsper100KPopulation

786

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 51

NewHampshire

ImposterScams

IdentityTheft

DebtCollection

BanksandLenders

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

AutoRelated

Prizes,Sweepstakesand

Lotteries

InternetServices

CreditBureaus,Information

FurnishersandReportUsers

19%

17%

9%

6%

6%

5%

5%

5%

3%

2%

TopTenReportCategories

CreditCardFraud

PhoneorUtilitiesFraud

OtherIdentityTheft

BankFraud

EmploymentorTax-RelatedFraud

42%

34%

16%

11%

7%

TopIdentityTheftTypes

Fraud&OtherReports

7,642

TotalFraud&OtherReports

$3.5M

TotalFraudLosses

$300

MedianFraudLosses

28th

StateRank

(Reportsper100KPopulation)

14th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,565

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromNewHampshireconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.

461

Reportsper100KPopulation

528

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 52

NewJersey

IdentityTheft

ImposterScams

DebtCollection

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

Shop-at-HomeandCatalog

Sales

TelephoneandMobile

Services

AutoRelated

Prizes,Sweepstakesand

Lotteries

CreditCards

17%

15%

14%

7%

6%

5%

5%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

BankFraud

46%

21%

15%

12%

11%

TopIdentityTheftTypes

Fraud&OtherReports

56,438

TotalFraud&OtherReports

$32.9M

TotalFraudLosses

$362

MedianFraudLosses

19th

StateRank

(Reportsper100KPopulation)

12th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

11,273

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromNewJerseyconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

441

Reportsper100KPopulation

581

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 53

NewMexico

ImposterScams

DebtCollection

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

HealthCare

21%

18%

13%

6%

6%

4%

4%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

PhoneorUtilitiesFraud

BankFraud

27%

24%

21%

18%

15%

TopIdentityTheftTypes

Fraud&OtherReports

13,573

TotalFraud&OtherReports

$10.0M

TotalFraudLosses

$412

MedianFraudLosses

15th

StateRank

(Reportsper100KPopulation)

26th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

2,000

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromNewMexicoconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

381

Reportsper100KPopulation

930

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 54

NewYork

IdentityTheft

ImposterScams

DebtCollection

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

AutoRelated

Prizes,Sweepstakesand

Lotteries

CreditCards

17%

16%

12%

6%

6%

5%

5%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

BankFraud

EmploymentorTax-RelatedFraud

42%

23%

14%

13%

12%

TopIdentityTheftTypes

Fraud&OtherReports

117,567

TotalFraud&OtherReports

$65.7M

TotalFraudLosses

$324

MedianFraudLosses

22nd

StateRank

(Reportsper100KPopulation)

13th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

24,248

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromNewYorkconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheNewYork

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

359

Reportsper100KPopulation

581

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 55

NorthCarolina

ImposterScams

IdentityTheft

DebtCollection

CreditBureaus,Information

FurnishersandReportUsers

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

BanksandLenders

Shop-at-HomeandCatalog

Sales

AutoRelated

InternetServices

17%

15%

12%

8%

6%

5%

5%

4%

4%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

EmploymentorTax-RelatedFraud

32%

31%

15%

14%

13%

TopIdentityTheftTypes

Fraud&OtherReports

66,486

TotalFraud&OtherReports

$29.6M

TotalFraudLosses

$324

MedianFraudLosses

16th

StateRank

(Reportsper100KPopulation)

15th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

11,481

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromNorthCarolinaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

NorthCarolinaDepartmentofJustice.Consumerscanreportmultipletypesofidentitytheft.

74

Reportsper100KPopulation

756

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 56

NorthDakota

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

DebtCollection

Shop-at-HomeandCatalog

Sales

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

CreditCards

22%

16%

8%

7%

6%

6%

4%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

PhoneorUtilitiesFraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

BankFraud

34%

25%

19%

16%

11%

TopIdentityTheftTypes

Fraud&OtherReports

2,549

TotalFraud&OtherReports

$2.4M

TotalFraudLosses

$490

MedianFraudLosses

50th

StateRank

(Reportsper100KPopulation)

43rd

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

474

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromNorthDakotaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

250

Reportsper100KPopulation

359

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 57

Ohio

DebtCollection

ImposterScams

IdentityTheft

TelephoneandMobile

Services

BanksandLenders

Prizes,Sweepstakesand

Lotteries

AutoRelated

Shop-at-HomeandCatalog

Sales

CreditBureaus,Information

FurnishersandReportUsers

CreditCards

17%

16%

12%

5%

5%

5%

5%

4%

4%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

BankFraud

32%

25%

18%

14%

13%

TopIdentityTheftTypes

Fraud&OtherReports

73,212

TotalFraud&OtherReports

$27.1M

TotalFraudLosses

$300

MedianFraudLosses

18th

StateRank

(Reportsper100KPopulation)

30th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

10,268

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromOhioconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheOhioAttorney

General.Consumerscanreportmultipletypesofidentitytheft.

424

Reportsper100KPopulation

631

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 58

Oklahoma

ImposterScams

DebtCollection

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

18%

16%

14%

8%

6%

4%

4%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

BankFraud

PhoneorUtilitiesFraud

32%

25%

21%

15%

13%

TopIdentityTheftTypes

Fraud&OtherReports

19,347

TotalFraud&OtherReports

$11.0M

TotalFraudLosses

$318

MedianFraudLosses

41st

StateRank

(Reportsper100KPopulation)

33rd

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

3,109

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromOklahomaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

374

Reportsper100KPopulation

544

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 59

Oregon

ImposterScams

IdentityTheft

DebtCollection

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

BanksandLenders

InternetServices

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

23%

14%

8%

7%

7%

5%

5%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

PhoneorUtilitiesFraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

BankFraud

33%

21%

18%

18%

16%

TopIdentityTheftTypes

Fraud&OtherReports

25,120

TotalFraud&OtherReports

$11.4M

TotalFraudLosses

$349

MedianFraudLosses

21st

StateRank

(Reportsper100KPopulation)

22nd

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

4,179

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromOregonconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheOregon

DepartmentofJustice.Consumerscanreportmultipletypesofidentitytheft.

440

Reportsper100KPopulation

595

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 60

Pennsylvania

DebtCollection

ImposterScams

IdentityTheft

TelephoneandMobile

Services

BanksandLenders

Shop-at-HomeandCatalog

Sales

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

InternetServices

16%

16%

15%

6%

5%

5%

5%

5%

4%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

BankFraud

EmploymentorTax-RelatedFraud

37%

26%

21%

12%

12%

TopIdentityTheftTypes

Fraud&OtherReports

77,714

TotalFraud&OtherReports

$32.7M

TotalFraudLosses

$300

MedianFraudLosses

20th

StateRank

(Reportsper100KPopulation)

20th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

13,725

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromPennsylvaniaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

PennsylvaniaAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

323

Reportsper100KPopulation

658

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 61

PuertoRico

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

Shop-at-HomeandCatalog

Sales

TelephoneandMobile

Services

DebtCollection

AdvancePaymentsforCredit

Services

CreditCards

Prizes,Sweepstakesand

Lotteries

36%

12%

6%

6%

5%

3%

3%

3%

2%

2%

TopTenReportCategories

EmploymentorTax-RelatedFraud

CreditCardFraud

PhoneorUtilitiesFraud

OtherIdentityTheft

LoanorLeaseFraud

37%

24%

19%

15%

7%

TopIdentityTheftTypes

Fraud&OtherReports

3,037

TotalFraud&OtherReports

$1.8M

TotalFraudLosses

$361

MedianFraudLosses

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,710

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromPuertoRicoconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

68

Reportsper100KPopulation

92

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 62

RhodeIsland

DebtCollection

ImposterScams

IdentityTheft

BanksandLenders

Shop-at-HomeandCatalog

Sales

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

CreditCards

21%

17%

14%

5%

5%

4%

4%

4%

4%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

38%

24%

17%

14%

11%

TopIdentityTheftTypes

Fraud&OtherReports

6,210

TotalFraud&OtherReports

$3.3M

TotalFraudLosses

$350

MedianFraudLosses

23rd

StateRank

(Reportsper100KPopulation)

28th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

990

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromRhodeIslandconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

452

Reportsper100KPopulation

452

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 63

SouthCarolina

DebtCollection

ImposterScams

IdentityTheft

CreditBureaus,Information

FurnishersandReportUsers

Prizes,Sweepstakesand

Lotteries

BanksandLenders

TelephoneandMobile

Services

AutoRelated

Shop-at-HomeandCatalog

Sales

HealthCare

19%

15%

15%

8%

5%

5%

4%

4%

4%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

36%

30%

18%

17%

11%

TopIdentityTheftTypes

Fraud&OtherReports

36,062

TotalFraud&OtherReports

$13.8M

TotalFraudLosses

$342

MedianFraudLosses

9th

StateRank

(Reportsper100KPopulation)

11th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

6,339

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromSouthCarolinaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

SouthCarolinaDepartmentofConsumerAffairs.Consumerscanreportmultipletypesofidentitytheft.

473

Reportsper100KPopulation

765

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 64

SouthDakota

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

DebtCollection

BanksandLenders

AutoRelated

InternetServices

CreditCards

21%

14%

9%

7%

6%

5%

5%

4%

2%

2%

TopTenReportCategories

CreditCardFraud

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

OtherIdentityTheft

BankFraud

32%

24%

16%

16%

15%

TopIdentityTheftTypes

Fraud&OtherReports

3,074

TotalFraud&OtherReports

$2.7M

TotalFraudLosses

$445

MedianFraudLosses

49th

StateRank

(Reportsper100KPopulation)

47th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

486

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromSouthDakotaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

299

Reportsper100KPopulation

448

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 65

Tennessee

DebtCollection

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

BanksandLenders

Shop-at-HomeandCatalog

Sales

AutoRelated

HealthCare

30%

14%

11%

5%

4%

4%

4%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

LoanorLeaseFraud

BankFraud

33%

32%

14%

14%

13%

TopIdentityTheftTypes

Fraud&OtherReports

53,014

TotalFraud&OtherReports

$18.5M

TotalFraudLosses

$345

MedianFraudLosses

5th

StateRank

(Reportsper100KPopulation)

21st

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

6,808

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromTennesseeconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

TennesseeDepartmentofCommerceandInsurance,ConsumerAffairsDivision.Consumerscanreportmultipletypesofidentitytheft.

413

Reportsper100KPopulation

663

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 66

Texas

DebtCollection

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

BanksandLenders

AutoRelated

Prizes,Sweepstakesand

Lotteries

Shop-at-HomeandCatalog

Sales

InternetServices

29%

18%

12%

5%

4%

4%

3%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

EmploymentorTax-RelatedFraud

PhoneorUtilitiesFraud

33%

26%

19%

17%

14%

TopIdentityTheftTypes

Fraud&OtherReports

204,531

TotalFraud&OtherReports

$95.6M

TotalFraudLosses

$400

MedianFraudLosses

8th

StateRank

(Reportsper100KPopulation)

5th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

45,030

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromTexasconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

180

Reportsper100KPopulation

638

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 67

Utah

ImposterScams

IdentityTheft

DebtCollection

TelephoneandMobile

Services

CreditBureaus,Information

FurnishersandReportUsers

Shop-at-HomeandCatalog

Sales

Prizes,Sweepstakesand

Lotteries

BanksandLenders

AutoRelated

InternetServices

20%

16%

10%

7%

6%

5%

4%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

LoanorLeaseFraud

BankFraud

32%

25%

21%

15%

12%

TopIdentityTheftTypes

Fraud&OtherReports

15,356

TotalFraud&OtherReports

$13.2M

TotalFraudLosses

$399

MedianFraudLosses

40th

StateRank

(Reportsper100KPopulation)

27th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

2,915

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromUtahconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

303

Reportsper100KPopulation

502

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 68

Vermont

ImposterScams

IdentityTheft

Shop-at-HomeandCatalog

Sales

Prizes,Sweepstakesand

Lotteries

BanksandLenders

TelephoneandMobile

Services

AutoRelated

InternetServices

DebtCollection

CreditCards

24%

10%

7%

6%

6%

6%

5%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

39%

19%

17%

16%

13%

TopIdentityTheftTypes

Fraud&OtherReports

2,690

TotalFraud&OtherReports

$2.2M

TotalFraudLosses

$350

MedianFraudLosses

47th

StateRank

(Reportsper100KPopulation)

50th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

316

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromVermontconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

392

Reportsper100KPopulation

461

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 69

Virginia

ImposterScams

DebtCollection

IdentityTheft

TelephoneandMobile

Services

BanksandLenders

Shop-at-HomeandCatalog

Sales

AutoRelated

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

17%

13%

13%

6%

6%

5%

4%

4%

4%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

BankFraud

EmploymentorTax-RelatedFraud

36%

28%

14%

14%

13%

TopIdentityTheftTypes

Fraud&OtherReports

56,135

TotalFraud&OtherReports

$28.0M

TotalFraudLosses

$368

MedianFraudLosses

13th

StateRank

(Reportsper100KPopulation)

25th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

8,196

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromVirginiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

74

Reportsper100KPopulation

558

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 70

Washington

ImposterScams

IdentityTheft

DebtCollection

TelephoneandMobile

Services

BanksandLenders

Shop-at-HomeandCatalog

Sales

Prizes,Sweepstakesand

Lotteries

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

22%

15%

10%

6%

5%

5%

4%

3%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

EmploymentorTax-RelatedFraud

PhoneorUtilitiesFraud

37%

21%

20%

17%

12%

TopIdentityTheftTypes

Fraud&OtherReports

43,113

TotalFraud&OtherReports

$28.3M

TotalFraudLosses

$350

MedianFraudLosses

25th

StateRank

(Reportsper100KPopulation)

23rd

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

7,380

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromWashingtonconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

WashingtonAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

343

Reportsper100KPopulation

626

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 71

WestVirginia

ImposterScams

Prizes,Sweepstakesand

Lotteries

IdentityTheft

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

AutoRelated

InternetServices

BanksandLenders

DebtCollection

TelevisionandElectronic

Media

27%

11%

9%

5%

5%

4%

4%

3%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

BankFraud

33%

22%

19%

16%

15%

TopIdentityTheftTypes

Fraud&OtherReports

10,134

TotalFraud&OtherReports

$4.3M

TotalFraudLosses

$300

MedianFraudLosses

30th

StateRank

(Reportsper100KPopulation)

45th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,051

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromWestVirginiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

428

Reportsper100KPopulation

622

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 72

Wisconsin

ImposterScams

IdentityTheft

DebtCollection

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

Shop-at-HomeandCatalog

Sales

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

21%

11%

9%

7%

6%

6%

5%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

BankFraud

PhoneorUtilitiesFraud

32%

24%

20%

13%

13%

TopIdentityTheftTypes

Fraud&OtherReports

28,952

TotalFraud&OtherReports

$13.0M

TotalFraudLosses

$300

MedianFraudLosses

39th

StateRank

(Reportsper100KPopulation)

42nd

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

3,731

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromWisconsinconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

WisconsinDepartmentofAgriculture,Trade,andConsumerProtection.Consumerscanreportmultipletypesofidentitytheft.

367

Reportsper100KPopulation

538

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 73

Wyoming

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

BanksandLenders

DebtCollection

AutoRelated

InternetServices

HealthCare

24%

11%

10%

8%

6%

6%

5%

4%

2%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

EmploymentorTax-RelatedFraud

BankFraud

PhoneorUtilitiesFraud

32%

24%

20%

13%

13%

TopIdentityTheftTypes

Fraud&OtherReports

2,647

TotalFraud&OtherReports

$1.8M

TotalFraudLosses

$400

MedianFraudLosses

44th

StateRank

(Reportsper100KPopulation)

44th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

338

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2018reportsfromWyomingconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

TheidentifiedMetropolitanAreasinWyominghaveapopulationof81,000ormore.

431

Reportsper100KPopulation

606

FraudLosses
Rank MetropolitanArea

Reportsper100K

Population

#ofReports

1 HomosassaSprings,FLMetropolitanStatisticalArea

2 SantaFe,NMMetropolitanStatisticalArea

3 Jacksonville,FLMetropolitanStatisticalArea

4 Jackson,MIMetropolitanStatisticalArea

5 Atlanta-SandySprings-Roswell,GAMetropolitanStatisticalArea

6 Prescott,AZMetropolitanStatisticalArea

7 LasVegas-Henderson-Paradise,NVMetropolitanStatisticalArea

8 Columbia,SCMetropolitanStatisticalArea

9 Missoula,MTMetropolitanStatisticalArea

10 Deltona-DaytonaBeach-OrmondBeach,FLMetropolitanStatisticalArea

11 Charlotte-Concord-Gastonia,NC-SCMetropolitanStatisticalArea

12 PalmBay-Melbourne-Titusville,FLMetropolitanStatisticalArea

13 Gainesville,FLMetropolitanStatisticalArea

14 Tampa-St.Petersburg-Clearwater,FLMetropolitanStatisticalArea

15 Miami-FortLauderdale-WestPalmBeach,FLMetropolitanStatisticalArea

16 MyrtleBeach-Conway-NorthMyrtleBeach,SC-NCMetropolitanStatisticalArea

17 Columbus,GA-ALMetropolitanStatisticalArea

18 Carbondale-Marion,ILMetropolitanStatisticalArea

19 Orlando-Kissimmee-Sanford,FLMetropolitanStatisticalArea

20 Macon-BibbCounty,GAMetropolitanStatisticalArea

21 Ocala,FLMetropolitanStatisticalArea

22 PortSt.Lucie,FLMetropolitanStatisticalArea

23 LakeHavasuCity-Kingman,AZMetropolitanStatisticalArea

24 Sebastian-VeroBeach,FLMetropolitanStatisticalArea

25 Dover,DEMetropolitanStatisticalArea

26 PuntaGorda,FLMetropolitanStatisticalArea

27 Pensacola-FerryPass-Brent,FLMetropolitanStatisticalArea

28 Phoenix-Mesa-Scottsdale,AZMetropolitanStatisticalArea

29 Lakeland-WinterHaven,FLMetropolitanStatisticalArea

30 SierraVista-Douglas,AZMetropolitanStatisticalArea

31 Montgomery,ALMetropolitanStatisticalArea

32 Memphis,TN-MS-ARMetropolitanStatisticalArea

33 Asheville,NCMetropolitanStatisticalArea

34 NorthPort-Sarasota-Bradenton,FLMetropolitanStatisticalArea

35 CapeCoral-FortMyers,FLMetropolitanStatisticalArea

36 EastStroudsburg,PAMetropolitanStatisticalArea

37 TheVillages,FLMetropolitanStatisticalArea

38 Denver-Aurora-Lakewood,COMetropolitanStatisticalArea

39 Tallahassee,FLMetropolitanStatisticalArea

40 Killeen-Temple,TXMetropolitanStatisticalArea

41 RockyMount,NCMetropolitanStatisticalArea

42 Dallas-FortWorth-Arlington,TXMetropolitanStatisticalArea

43 Tucson,AZMetropolitanStatisticalArea

44 ColoradoSprings,COMetropolitanStatisticalArea

45 Savannah,GAMetropolitanStatisticalArea

46 Cleveland-Elyria,OHMetropolitanStatisticalArea

47 Sacramento--Roseville--Arden-Arcade,CAMetropolitanStatisticalArea

48 Spokane-SpokaneValley,WAMetropolitanStatisticalArea

49 Charleston,WVMetropolitanStatisticalArea

50 Fayetteville,NCMetropolitanStatisticalArea

1,525 2,190

930 1,382

846 12,502

827 1,311

824 47,707

809 1,825

786 16,937

765 6,255

763 886

756 4,823

756 18,695

752 4,356

748 2,101

748 22,683

734 44,555

728 3,269

722 2,228

716 905

713 17,403

709 1,625

707 2,469

703 3,271

700 1,436

697 1,056

696 1,216

694 1,238

682 3,312

681 31,744

673 4,482

671 844

669 2,501

663 8,903

661 2,991

661 5,208

660 4,768

658 1,093

648 803

643 18,352

640 2,428

638 2,781

637 939

635 45,901

634 6,440

632 4,504

631 2,424

631 12,963

628 14,414

626 3,487

622 1,355

620 2,359

Top50MetropolitanAreas:FraudandOtherReports

CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

MetropolitanAreasaredefinedbytheOfficeofManagementandBudget,andpopulationestimatesarebasedon2016U.S.Censusfigures.MetropolitanAreasarerankedbased

_o_n__th_e__n_u_m_b_e_r_o_f_r_e_p_o_rt_s_p_e_r_1_0_0_,_0_0_0_p_o_p_u_la_t_io_n_.__R_e_p_o_rt_s_e_x_c_lu_d_e_s_t_a_te_-_sp_e_c_i_fi_c_d_a_ta__c_o_nt_r_ib_u_t_or__re_p_o_r_ts_._______________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 74
Rank MetropolitanArea

Reportsper100K

Population

#ofReports

1 Macon-BibbCounty,GAMetropolitanStatisticalArea

2 Columbus,GA-ALMetropolitanStatisticalArea

3 Atlanta-SandySprings-Roswell,GAMetropolitanStatisticalArea

4 WarnerRobins,GAMetropolitanStatisticalArea

5 Miami-FortLauderdale-WestPalmBeach,FLMetropolitanStatisticalArea

6 LosAngeles-LongBeach-Anaheim,CAMetropolitanStatisticalArea

7 LasVegas-Henderson-Paradise,NVMetropolitanStatisticalArea

8 Dallas-FortWorth-Arlington,TXMetropolitanStatisticalArea

9 Memphis,TN-MS-ARMetropolitanStatisticalArea

10 Bakersfield,CAMetropolitanStatisticalArea

11 Houston-TheWoodlands-SugarLand,TXMetropolitanStatisticalArea

12 Detroit-Warren-Dearborn,MIMetropolitanStatisticalArea

13 Orlando-Kissimmee-Sanford,FLMetropolitanStatisticalArea

14 Brownsville-Harlingen,TXMetropolitanStatisticalArea

15 Fresno,CAMetropolitanStatisticalArea

16 Sumter,SCMetropolitanStatisticalArea

17 Columbia,SCMetropolitanStatisticalArea

18 AnnArbor,MIMetropolitanStatisticalArea

19 WichitaFalls,TXMetropolitanStatisticalArea

20 Stockton-Lodi,CAMetropolitanStatisticalArea

21 SanJose-Sunnyvale-SantaClara,CAMetropolitanStatisticalArea

22 SanFrancisco-Oakland-Hayward,CAMetropolitanStatisticalArea

23 Vallejo-Fairfield,CAMetropolitanStatisticalArea

24 Riverside-SanBernardino-Ontario,CAMetropolitanStatisticalArea

25 Lakeland-WinterHaven,FLMetropolitanStatisticalArea

26 Tampa-St.Petersburg-Clearwater,FLMetropolitanStatisticalArea

27 NewOrleans-Metairie,LAMetropolitanStatisticalArea

28 Sebastian-VeroBeach,FLMetropolitanStatisticalArea

29 Montgomery,ALMetropolitanStatisticalArea

30 Savannah,GAMetropolitanStatisticalArea

31 Tallahassee,FLMetropolitanStatisticalArea

32 Sacramento--Roseville--Arden-Arcade,CAMetropolitanStatisticalArea

33 Charlotte-Concord-Gastonia,NC-SCMetropolitanStatisticalArea

34 Jacksonville,FLMetropolitanStatisticalArea

35 Philadelphia-Camden-Wilmington,PA-NJ-DE-MDMetropolitanStatisticalArea

36 Killeen-Temple,TXMetropolitanStatisticalArea

37 SanDiego-Carlsbad,CAMetropolitanStatisticalArea

38 Chicago-Naperville-Elgin,IL-IN-WIMetropolitanStatisticalArea

39 Fayetteville,NCMetropolitanStatisticalArea

40 NewYork-Newark-JerseyCity,NY-NJ-PAMetropolitanStatisticalArea

41 Waco,TXMetropolitanStatisticalArea

42 PortSt.Lucie,FLMetropolitanStatisticalArea

43 Dover,DEMetropolitanStatisticalArea

44 HiltonHeadIsland-Bluffton-Beaufort,SCMetropolitanStatisticalArea

45 Modesto,CAMetropolitanStatisticalArea

46 Phoenix-Mesa-Scottsdale,AZMetropolitanStatisticalArea

47 Raleigh,NCMetropolitanStatisticalArea

48 Austin-RoundRock,TXMetropolitanStatisticalArea

49 Charleston-NorthCharleston,SCMetropolitanStatisticalArea

50 Naples-Immokalee-MarcoIsland,FLMetropolitanStatisticalArea

321 736

308 950

292 16,902

280 532

274 16,617

258 34,334

232 5,005

226 16,342

218 2,929

208 1,841

196 13,300

195 8,395

193 4,707

188 793

186 1,823

185 199

183 1,497

178 650

178 268

177 1,297

176 3,484

168 7,863

167 737

161 7,307

158 1,055

157 4,770

155 1,962

154 233

152 569

152 582

150 570

149 3,430

149 3,691

149 2,204

149 9,033

149 648

148 4,911

147 13,949

145 551

144 29,086

144 381

143 664

141 247

140 297

140 760

140 6,509

138 1,802

137 2,827

136 1,038

136 496

Top50MetropolitanAreas:IdentityTheftReports

CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

MetropolitanAreasaredefinedbytheOfficeofManagementandBudget,andpopulationestimatesarebasedon2016U.S.Censusfigures.MetropolitanAreasarerankedbased

_o_n__th_e__n_u_m_b_e_r_o_f_r_e_p_o_rt_s_p_e_r_1_0_0_,_0_0_0_p_o_p_u_la_t_io_n_.__________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 75
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 76

ConsumerSentinelNetwork

TheConsumerSentinelNetworkisafree,onlinedatabaseofconsumerreportsavailableonlytolaw

enforcement.Itincludesreportsaboutidentitytheft,fraud,financialtransactions,debtcollection,and

creditreports,amongothersubjects.TheConsumerSentinelNetworkisbasedonthepremisethat

sharinginformationcanmakelawenforcementevenmoreeffective.Tothatend,theConsumerSentinel

Networkprovideslawenforcementmemberswithaccesstoconsumerreportsprovideddirectlytothe

FTC,aswellastoreportssharedbyotherdatacontributors.

IdentityTheft.gov

IdentityTheft.govisthefederalgovernment’sone-stopresourceforidentitytheftvictims.Peoplecanuse

IdentityTheft.govtoreportidentitythefttotheFederalTradeCommissionandgetastep-by-steppersonal

recoveryplan.ThesitewillalsocreateanIdentityTheftReportvictimscanusetocleartheircreditfilesof

fraudulentinformationresultingfromtheidentitytheft.IdentityTheft.govhasdetailedadviceformore

than30typesofidentitytheft,andalsoisavailableinSpanishatRobodeIdentidad.gov.Whenpeopleuse

IdentityTheft.gov,theirreportbecomespartoftheConsumerSentinelNetworkdatabaseandisavailable

totheNetwork’slawenforcementmembers.

Econsumer.gov

Econsumer.govwascreatedinApril2001togatherandsharecross-bordere-commercereports,to

respondtothechallengesofmultinationalinternetfraud,andtoimproveconsumerconfidencein

e-commerce.Today,consumerprotectionagenciesin36countriesparticipateineconsumer.gov.Through

econsumer.gov,consumerscanfilecross-borderconsumerreportsonlineandlearnotherstepstotaketo

combatfraud.ThewebsiteisavailableinEnglish,French,German,Japanese,Korean,Polish,Spanish,

andTurkish.Thereportsintoeconsumer.govareaccessibletoConsumerSentinelmembersandcertified

foreignlawenforcementagencies.

AppendixA1:TheConsumerSentinelNetwork
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 77

FTC-"877FTCHELP"(Fraud&Other)

FTC-WebReports(Fraud&Other)

FTC-WebReports(IDT)

FTC-MobileReports(Fraud&Other)

FTC-"877IDTHEFT"

FTC-MobileReports(IDT)

BetterBusinessBureau

PrivacyStar

ConsumerFinancialProtectionBureau

OtherDataContributors

PublishersClearingHouse

MicrosoftCorporationCyberCrimeCenter

StateLawEnforcementAgencies

353,375(11.80%)

340,357(11.37%)

273,440(9.13%)

193,328(6.46%)

89,628(2.99%)

81,534(2.72%)

503,222(16.80%)

368,172(12.30%)

332,504(11.10%)

170,344(5.69%)

107,805(3.60%)

105,676(3.53%)

76,942(2.57%)

AppendixA2:MajorDataContributors

FTC

OtherDataContributors

Percentagesarebasedonthetotalnumberof2018Sentinelreports(2,994,483).Whereappropriate,thetypeofreportprovidedbytheorganizationisindicatedinparenthesis.
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 78

AppendixA3:DataContributors

DataContributor

2016

#of

Reports

%

2017

#of

Reports

%

2018

#of

Reports

%

FTC-"877FTCHELP"(Fraud&Other)

FTC-WebReports(Fraud&Other)

FTC-WebReports(IDT)

FTC-MobileReports(Fraud&Other)

FTC-"877IDTHEFT"

FTC-MobileReports(IDT) 1.47%

3.91%

3.80%

7.70%

10.67%

9.43%

44,892

119,179

115,845

234,596

325,256

287,363

2.14%

3.59%

4.59%

7.18%

10.63%

10.47%

61,487

103,200

132,043

206,347

305,616

301,091

2.72%

2.99%

6.46%

9.13%

11.37%

11.80%

81,534

89,628

193,328

273,440

340,357

353,375

FTC

DataContributor

2016

#of

Reports

%

2017

#of

Reports

%

2018

#of

Reports

%

BetterBusinessBureau

PrivacyStar

ConsumerFinancialProtectionBureau

PublishersClearingHouse

MicrosoftCorporationCyberCrimeCenter

4.14%

8.04%

24.82%

15.44%

126,080

244,873

756,382

470,434

3.88%

4.09%

10.46%

18.03%

15.73%

111,610

117,729

300,779

518,481

452,261

3.53%

3.60%

11.10%

12.30%

16.80%

105,676

107,805

332,504

368,172

503,222

TopDataContributors

DataContributor

2016

#of

Reports

%

2017

#of

Reports

%

2018

#of

Reports

%

MoneyGramInternational&WesternUnionMoneyTransfer

U.S.DepartmentofEducation

U.S.DepartmentoftheTreasury,InternalRevenueService

U.S.PostalInspectionService

GreenDot

AARPFraudWatchNetwork

NationalConsumerLeague

Others

ScamDetector

Canada,CompetitionBureau 0.01%

0.11%

0.18%

0.22%

0.06%

1.03%

1.56%

0.26%

3.62%

350

3,288

5,543

6,632

1,943

31,442

47,480

7,804

110,189

0.01%

0.16%

0.16%

0.13%

0.20%

1.04%

0.78%

0.76%

2.96%

269

4,556

4,478

3,634

5,645

29,880

22,435

21,747

84,970

0.05%

0.11%

0.12%

0.14%

0.19%

0.22%

0.57%

0.82%

0.92%

2.55%

1,594

3,364

3,458

4,203

5,638

6,486

16,930

24,585

27,683

76,403

OtherDataContributors

PercentagesarebasedonthetotalnumberofSentinelreportsin2016(3,046,915),2017(2,875,016),and2018(2,994,483).
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 79

DataContributor

2016

#of

Reports

%

2017

#of

Reports

%

2018

#of

Reports

%

Ohio,AttorneyGeneral

Pennsylvania,AttorneyGeneral

NorthCarolina,DepartmentofJustice

Washington,AttorneyGeneral

Maine,AttorneyGeneral

Wisconsin,DepartmentofAgriculture,Trade,andConsumerProtection

Indiana,AttorneyGeneral

Nebraska,AttorneyGeneral

NewYork,AttorneyGeneral

SouthCarolina,DepartmentofConsumerAffairs

Michigan,AttorneyGeneral

Louisiana,AttorneyGeneral

Oregon,DepartmentofJustice

Tennessee,DepartmentofCommerceandInsurance,ConsumerAffairs

Division

Colorado,AttorneyGeneral

Idaho,AttorneyGeneral

Alaska,AttorneyGeneral

Hawaii,OfficeofConsumerProtection

Iowa,AttorneyGeneral

Montana,AttorneyGeneral

Nevada,AttorneyGeneral

Mississippi,AttorneyGeneral 0.00%

0.01%

0.01%

0.07%

0.01%

0.01%

0.01%

0.03%

0.05%

0.09%

0.07%

0.11%

0.06%

0.32%

0.14%

0.16%

0.19%

0.24%

0.34%

0.42%

0.21%

0.53%

122

343

312

2,030

225

329

429

868

1,585

2,767

2,037

3,271

1,762

9,847

4,128

4,800

5,737

7,385

10,220

12,773

6,516

16,230

0.00%

0.01%

0.01%

0.04%

0.01%

0.01%

0.02%

0.02%

0.05%

0.07%

0.05%

0.11%

0.06%

0.39%

0.15%

0.12%

0.21%

0.21%

0.36%

0.30%

0.32%

0.45%

90

386

429

1,025

169

299

602

700

1,553

1,979

1,554

3,201

1,808

11,142

4,229

3,552

6,098

5,936

10,485

8,533

9,284

12,995

0.00%

0.00%

0.01%

0.01%

0.01%

0.01%

0.02%

0.02%

0.05%

0.05%

0.05%

0.08%

0.09%

0.09%

0.10%

0.11%

0.13%

0.15%

0.29%

0.33%

0.33%

0.65%

46

148

184

196

223

306

497

676

1,411

1,426

1,471

2,282

2,550

2,803

3,130

3,413

3,855

4,519

8,549

9,917

9,953

19,387

StateLawEnforcementAgencies

AppendixA3:DataContributors

PercentagesarebasedonthetotalnumberofSentinelreportsin2016(3,046,915),2017(2,875,016),and2018(2,994,483).
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 80

AppendixA4:BetterBusinessBureauDataContributors

BBBserving...Akron

Abilene

Amarillo

Arkansas

Acadiana

CantonRegion&GreaterWestVirginia

Central&EasternKentucky

Central&SouthAlabama

CentralandWesternMAandNortheasternCT

CentralCaliforniaandInlandEmpireCounties

CentralEastTexas

CentralFlorida

CentralIllinois

CentralIndiana

CentralandNorthwestNorthCarolina

CentralOhio

CentralOklahoma

CentralSouthCarolina&Charleston

CentralVirginia

Chicago&NorthernIllinois

CincinnatiArea,SouthernOhio,NorthernKentucky,SEIndiana

CoastalCarolina

ConchoValley

Connecticut

DaytonandMiamiValley

Delaware

DenverandBoulder

Detroit&EasternMichigan

E.&SWMissouri&S.Illinois

EasternMA,ME,RI&VT

EasternNorthCarolina

EasternOklahoma

ElPaso

FallLineCorridor

GreaterCleveland

GreaterEastTennessee

GreaterHamptonRoads

GreaterHoustonandSouthTexas

GreaterIowa,QuadCitiesandSiouxlandRegion

GreaterKansasCity

GreaterMaryland

GreaterNewOrleansArea

HeartofTexas

LosAngelesandSiliconValley

Louisville,SouthernIndiana&WesternKentucky

MahoningValley

MetroAtlanta,Athens&NEGeorgia

MetroWashingtonDC&EasternPennsylvania

MetropolitanNewYork

MiddleTennessee

Mid-South

MinnesotaandNorthDakota

Mississippi

Nebraska,SouthDakota,KansasPlains&SWIowa

NewHampshire

NewJersey

NewMexicoandSouthwestColorado

NorthAlabama

NorthCentralTexas

BBBserving...Northeast&CentralLouisiana&theArk-La-Tex

NortheastCalifornia

NortheastFloridaandtheSoutheastAtlantic

NorthernColoradoandWyoming

NorthernIndiana

NorthernNevadaandUtah

Northwest+Pacific

NorthwestFlorida

NorthwestandWestCentralOhioandSEMichigan

PacificSouthwest

SanFranciscoBayAreaandNorthernCoastalCalifornia

SouthCentralLouisiana

SouthPlains

SoutheastFlorida&theCaribbean

SoutheastTennessee&NorthwestGeorgia

SoutheastTexas

SouthernArizona

SouthernColorado

SouthernNevada

SouthernPiedmontandWesternNorthCarolina

SouthwestLouisiana

Tri-Counties

Tri-State

UpstateNewYork

UpstateSouthCarolina

WestFlorida

WesternMichigan

WesternPennsylvania

WesternVirginia

Wisconsin

Canada

AtlanticProvinces

Central&NorthernAlberta

CentralOntario

Eastern&NorthernOntario&theOutaouais

MainlandB.C.

Manitoba&N.W.Ontario

Saskatchewan

SouthernAlbertaandEastKootenay

VancouverIsland

WesternOntario

Mexico

BBBMexico

UnitedStates
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 81

AppendixB1:DescriptionsofReportCategories

FraudReportCategories

AdvancePaymentsforCreditServices:

Thepromiseofaloanorcreditcardthatrequiresyoutopayafeefirst;worthlesscreditcardlossprotectionandinsurance

programs;thepromisethataccuratenegativeinformationcanberemovedfromyourcreditfileforafee;servicesofferingto

recovergovernmentrefundsorunclaimedfunds;etc.

BooksandMagazines:

Pitchesfor"free,""pre-paid,"or"special"magazineorbooksubscriptiondeals;etc.

BusinessandJobOpportunities:

Franchiseorbusinessopportunities(e.g.,offerstostartanewbusiness);work-at-homeplans,(e.g.,stuffingenvelopesor

processingmedicalclaims);multi-levelmarketingschemes,employmentagenciesorjobcounseling,overseaswork,

inventionsorideapromotions.

CharitableSolicitations:

Misleadingpitchesfordonationstobenefitacharity;solicitationsforboguscharityorrelieforganizations;etc.

ForeignMoneyOffersandCounterfeitCheckScams:

Lettersore-mailspromisingapercentageofmillionsofdollarsthatfromaforeigncountryinreturnformoney,bankaccount

numbersorotheridentifyinginformationfromthevictim;fraudulentschemesinvolvingforeignlotteries,mysteryshoppersor

internetpurchases\classifiedadsinwhichsomeoneisoverpaidwithacounterfeitcheckandaskedtowirebackthe

differenceimmediatelyaftercheckdeposit,leavingthevictimresponsibleforthefundswithdrawn;etc.

Grants:

Businessesorindividualsmarketingeithergovernmentgrantopportunitiesorfinancialaidassistanceservices;problemswith

studentloanprocessors,debtcollectorscollectingondefaultedstudentloans,diplomamillsandotherunaccredited

educationalinstitutions;etc.

HealthCare:

Fraudulent,misleadingordeceptiveclaimsfor:visioncorrectionprocedures;dietarysupplements;weightlossproductsor

services;impotencytreatments;healthspasandequipments;infertilityservices;sunscreens;HIVtestkits;medicaldiscount

plans;aswellascomplaintsaboutover-the-counterorprescriptiondrugs;othermedicalproducts,suppliesortreatments;

fitnessmonitorsanddevicesthatcanconnecttotheinternetanduseaprocessororsensorstocollectconsumerinformation;

etc.

ImposterScams:

Someonepretendstobeatrustedpersontogetconsumerstosendmoneyorgivepersonalinformation.Examplesinclude

scammersclaimingtoworkfororbeaffiliatedwithagovernmentagency;scammersposingasafriendorrelativewithan

emergencyneedformoney;scammersposingasaromanticinterest;scammersclaimingtobeacomputertechnician

offeringtechnicalsupport;andscammersclaimingtobeaffiliatedwithaprivateentity(e.g.,acharityorcompany).

InternetAuction:

Non-deliveryorlatedeliveryofgoods;deliveryofgoodsthatarelessvaluablethanadvertised;failuretodiscloseallthe

relevantinformationabouttheproductortermsofthesale;etc.

InternetServices:

Problemswithwebsitesthatoffercontentforafeeoradvertiseproductsandservices;difficultycancelinganISPoronline

account;malwareandcomputerexploits;issueswithonlinepaymentservices,socialnetworkingservices,internetgaming,

andvirtualreality;undisclosedcharges;websitedesignandpromotionservices;andproblemswithbroadbandinternet

servicesandcontent,includingthetruthfulnessofcost,access,andspeeddisclosures.

InvestmentRelated:

Investmentopportunitiesindaytrading;goldandgems;art;rarecoins;otherinvestmentproducts;reportsaboutcompanies

thatofferadviceorseminarsoninvestments;etc.

CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.TheFraudrankingsexcludesubcategoriesthatarenot

fraud.
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 82

AppendixB1:DescriptionsofReportCategories

MortgageForeclosureReliefandDebtManagement:

Mortgagelenders,brokersandotherentitiesmakingfalsepromisestosaveconsumers’homesfromforeclosure;mortgage

refinancing,mortgagetermmodificationsanddebtmanagementissues;creditorganizationschargingexcessivefees,making

falsepromisestoprovidefreeservices,paycreditorsorreduceinterestrates.

OfficeSuppliesandServices:

Fraudulentordeceptiveoffersfortoner,copierpaper,maintenancesupplies,equipmentmaintenancecontracts;classified

advertisingandyellowpageinvoicescams;websitecrammingschemes;etc.

Prizes,Sweepstakes,andLotteries:

Promotionsfor"free"prizesforafee;foreignlotteriesandsweepstakesofferedthroughthephone,fax,e-mailormail;etc.

Shop-at-HomeandCatalogSales:

Undisclosedcosts,failuretodeliverontime,non-deliveryandrefusaltohonoraguarantee,purchasesmadeonline(not

includingauctionsales),telephoneormail.

TaxPreparers:

Companiesthatengagein"skimming"consumertaxrefundsorcharginginflatedfeeswhilepromisingsubstantialrefunds;

companiesaidingconsumersinwillfullyandintentionallyfalsifyinginformationonataxreturntolimittheamountoftax

liability;entitiespretendingtobetaxpreparersortheIRStoobtainfundsorinformationfromconsumers.

TelephoneandMobileServices:

Advertisingrelatedtomobileplans,ratesorcoverageareas;unsolicitedmobiletextmessages;problemswithmobile

applicationsordownloads;othermobiledeviceproblems;chargesforcallsto"toll-free"numbers;unauthorizedcharges,such

aschargesforcallsconsumersdidnotmake;unauthorizedswitchingofconsumers’phoneserviceprovider;misleading

pre-paidphonecardoffers;VoIPserviceproblems;unsolicitedfaxes;electronicconsumerproductssuchassmartwatches

andconnected-homedevicesthatcanconnecttotheinternetanduseaprocessororsensorstocollectconsumer

information;etc.

Travel,VacationsandTimesharePlans:

Deceptiveoffersfor"free"orlow-costvacations;cut-ratestudenttravelpackages;misleadingtimeshareoffers;etc.

IdentityTheft

IdentityTheft:

Someoneappropriatesyourpersonalidentifyinginformation(likeyourSocialSecuritynumberorcreditcardaccountnumber)

tocommitfraudortheft.

OtherReportCategories

AutoRelated:

Misleadingordeceptiveclaimsregardingautoprices,financing,leasingorwarranties;repair\maintenanceissueswithnewly

purchasedusedornewcars,includingdissatisfactionwithserviceprovidedbyautomechanics;pricefixingandpricegouging

concernsagainstgasstationsandoilcompanies;etc.

BanksandLenders:

Deceptiveorpredatorymortgagelendingpractices;problemswithmodificationofmortgageterms;miscellaneouscustomer

serviceandaccountissueswithbankorcreditunionproducts,includingpaydayloans,studentloans,autotitleloans,fees

andoverdraftcharges;otherfinancecompanylendingproducts,servicesandpractices;etc.

CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.TheFraudrankingsexcludesubcategoriesthatarenot

fraud.
CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 83

AppendixB1:DescriptionsofReportCategories

ComputerEquipmentandSoftware:

Problemswithcomputersoftware,hardwareandcomputerequipmentpurchases;unwantedorunauthorizedsoftware

installationsanddownloads;etc.

CreditBureaus,InformationFurnishersandReportUsers:

CreditReportingAgency(CRA)orfurnisherprovidesinaccurateinformationorfailstoreinvestigatedisputedinformation;CRA

providesinadequatephonehelp;difficultiesorderingfreeannualcreditreports;impermissibleaccessto\inquiryoncredit

reports;etc.

CreditCards:

Accountorbillingissues,includinginterestratechanges,latefees,creditdisputesandovercharges;fraudulentcreditcard

offers\phishingattempts;etc.

DebtCollection:

Debtcollectorcallsrepeatedlyorcontinuously,falselyrepresentstheamountorstatusofdebt,failstosendwrittennoticeof

debt,falselythreatenssuit,usesprofanelanguage,failstoidentifyselfasdebtcollectorand\orviolatesotherprovisionsof

theFairDebtCollectionPracticesAct.

Education:

Problemswithtradeorvocationalschoolservices,includingissuesrelatedtoaccreditation,billingandcollection,or

institutionaladvertisingclaimsrelatedtousefulnessofthedegreeorjobprospectsaftergraduation.Also,reportsabout

traditionalcollegesanduniversities.

FuneralServices:

Quality,services,price,orpricedisclosuresoffuneralserviceproviders.

HomeRepair,ImprovementandProducts:

Defectivefurnitureorappliances;serviceorwarranty-relatedissues;furnitureorappliancedeliveryproblems,including

receivingwrongorincompleteproducts;problemswithhomerepairservicesandcontractors;issueswithhomeprotection

devicesorservices;reportsaboutgeneralhousing-relatedissues;etc.

TelevisionandElectronicMedia:

Reportsabouttelevisionprogrammingandadvertisements;miscellaneousproblemswithdigitalentertainment,including

DVDs,CDs,MP3s,satellitemusicservices,onlinestreaming,andvideoondemand;issueswithTVreception,installation,

billing,andpromotionsofsatelliteandcabletelevisionproviders.

CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.TheFraudrankingsexcludesubcategoriesthatarenot

fraud.
________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 84

Category

2016

#Reports %

2017

#Reports %

2018

#Reports %

AdvancePaymentsforCreditServices

AutoRelated

BanksandLenders

BusinessandJobOpportunities

CharitableSolicitations

ComputerEquipmentandSoftware

CreditBureaus,InformationFurnishersandReportUsers

CreditCards

DebtCollection

Education

ForeignMoneyOffersandCounterfeitCheckScams

FuneralServices

Grants

HealthCare

HomeRepair,ImprovementandProducts

IdentityTheft

ImposterScams

InternetAuction

InternetServices

InvestmentRelated

MagazinesandBooks

MiscellaneousReports

MortgageForeclosureReliefandDebtManagement

OfficeSuppliesandServices

Prizes,SweepstakesandLotteries

Shop-at-HomeandCatalogSales

TaxPreparers

TelephoneandMobileServices

TelevisionandElectronicMedia

Travel,VacationsandTimesharePlans

UnspecifiedReports 9.38%

0.69%

1.81%

3.83%

0.15%

3.94%

5.22%

0.31%

0.33%

0.40%

0.27%

0.75%

1.53%

0.08%

13.59%

13.09%

0.22%

1.07%

0.20%

0.04%

1.05%

0.31%

28.44%

1.46%

1.71%

0.66%

0.12%

0.64%

4.96%

3.43%

0.64%

285,712

21,052

55,293

116,604

4,432

120,079

159,111

9,572

10,120

12,073

8,228

22,938

46,592

2,445

414,061

398,952

6,692

32,661

6,197

1,302

31,864

9,367

866,465

44,629

52,241

20,206

3,588

19,543

151,197

104,567

19,620

9.54%

0.83%

1.61%

5.25%

0.13%

4.62%

4.98%

0.26%

0.34%

0.44%

0.20%

0.55%

1.73%

0.08%

16.05%

12.91%

0.22%

1.14%

0.21%

0.04%

1.12%

0.28%

21.74%

1.64%

3.81%

0.68%

0.13%

0.70%

5.32%

3.22%

0.63%

274,258

24,003

46,427

150,948

3,629

132,709

143,121

7,357

9,755

12,708

5,809

15,923

49,622

2,309

461,305

371,034

6,458

32,866

5,917

1,144

32,136

8,126

625,136

47,058

109,498

19,426

3,864

20,114

152,909

92,478

17,975

10.18%

0.95%

1.28%

5.51%

0.14%

4.78%

4.42%

0.18%

0.34%

0.89%

0.21%

0.50%

2.10%

0.06%

17.88%

14.85%

0.38%

1.58%

0.21%

0.03%

0.92%

0.48%

15.88%

1.71%

4.57%

0.61%

0.15%

0.84%

4.61%

3.49%

0.65%

304,948

28,353

38,336

164,876

4,103

143,072

132,470

5,350

10,039

26,552

6,309

14,884

62,942

1,699

535,417

444,602

11,331

47,410

6,274

964

27,443

14,242

475,517

51,129

136,748

18,350

4,350

25,068

138,134

104,604

19,575

AppendixB2:ReportCategoriesoverThreeYears

CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

PercentagesarebasedonthetotalnumberofSentinelreportsin2016(3,046,915),2017(2,875,016),and2018(2,994,483).Consumerscanreportmorethanonecategoryor

subcategory.
________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 85

Category Subcategory

2016

#of

Reports

%of

Reports

2017

#of

Reports

%of

Reports

2018

#of

Reports

%of

Reports

AdvancePaymentsforCredit

Services

Advance-FeeLoans,CreditArrangers

CreditCardLossProtection

CreditRepair

Recovery\RefundCompanies

AutoRelated Auto:Financing

Auto:Gas

Auto:Parts&Repairs

Auto:Renting&Leasing

Auto:Sales–New

Auto:Sales–Used

Auto:WarrantyPlans&Services

BanksandLenders Banks,Savings&Loans,andCreditUnions

Lending:AutoTitleLoans

Lending:Banks&CreditUnions

Lending:FinanceCompany

Lending:Mortgage

Lending:OtherInstitutions

Lending:PaydayLoans

Lending:StudentLoans

BusinessandJobOpportunities BusinessOpportunities\Work-At-HomePlans

EmployAgencies\JobCounsel\OverseasWork

Franchises\Distributorships*

Inventions\IdeaPromotions

Multi-LevelMktg\Pyramids\ChainLetters

CharitableSolicitations CharitableSolicitations

ComputerEquipmentandSoftware Computers:Equipment\Software

CreditBureaus,Information

FurnishersandReportUsers

CreditBureaus

CreditInformationFurnishers

CreditReportUsers

CreditCards CreditCards

DebtCollection CreditorDebtCollection

ThirdPartyDebtCollection

Education Education:CollegesandUniversities

Education:Trade\VocationalSchools

ForeignMoneyOffersand

CounterfeitCheckScams

CounterfeitCheckScams

Nigerian\OtherForeignMoneyOffers(notprizes)

FuneralServices FuneralServices

Grants Grants:Non-Educational

Scholarships\EducationalGrants

0.05%

0.07%

0.01%

0.51%

1,556

2,214

238

15,614

0.02%

0.08%

0.01%

0.52%

525

2,384

189

14,877

0.02%

0.10%

0.00%

0.54%

547

2,928

73

16,027

0.19%

1.00%

1.35%

0.45%

0.22%

0.01%

0.27%

5,832

30,545

41,270

13,632

6,585

165

8,233

0.19%

0.94%

1.25%

0.38%

0.20%

0.00%

0.31%

5,331

27,087

35,968

10,986

5,808

138

8,919

0.23%

0.91%

1.15%

0.31%

0.61%

0.01%

0.33%

6,946

27,357

34,323

9,199

18,338

152

9,839

0.55%

0.23%

0.42%

1.82%

0.31%

0.02%

0.02%

1.59%

16,729

7,117

12,734

55,405

9,333

677

711

48,585

1.38%

0.24%

0.34%

1.49%

0.26%

0.01%

0.03%

1.57%

39,786

7,023

9,709

42,804

7,445

268

841

45,113

0.98%

0.25%

0.28%

1.24%

0.24%

0.01%

0.03%

1.59%

29,346

7,441

8,409

37,149

7,198

255

959

47,469

0.06%

0.02%

0.01%

0.24%

0.32%

1,693

595

451

7,387

9,702

0.05%

0.03%

0.01%

0.28%

0.32%

1,563

981

389

8,165

9,176

0.05%

0.02%

0.02%

0.33%

0.42%

1,568

740

450

9,765

12,657

3,588 0.12% 3,864 0.13% 4,350 0.15%

20,206 0.66% 19,426 0.68% 18,350 0.61%

0.01%

0.03%

1.70%

206

979

51,689

0.01%

0.03%

3.79%

160

728

109,067

0.01%

0.02%

4.55%

272

717

136,147

44,629 1.46% 47,058 1.64% 51,129 1.71%

28.36%

0.08%

864,230

2,400

20.85%

0.92%

599,427

26,322

14.61%

1.28%

437,456

38,197

0.09%

0.22%

2,873

6,612

0.09%

0.20%

2,451

5,794

0.07%

0.40%

2,241

12,087

0.36%

0.69%

10,935

20,940

0.26%

0.85%

7,578

24,565

0.17%

0.75%

5,100

22,388

1,302 0.04% 1,144 0.04% 964 0.03%

0.03%

0.17%

972

5,226

0.03%

0.18%

770

5,157

0.02%

0.19%

725

5,569

AppendixB3:DetailedReportCategoriesoverThreeYears

CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

PercentagesarebasedonthetotalnumberofSentinelreportsin2016(3,046,915),2017(2,875,016),and2018(2,994,483).Consumerscanreportmorethanonecategoryor

subcategory.

*ThesesubcategoriesarecountedasOtherreporttypeseventhoughthebroadercategoryassignedisFraud.
________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 86

Category Subcategory

2016

#of

Reports

%of

Reports

2017

#of

Reports

%of

Reports

2018

#of

Reports

%of

Reports

HealthCare ConnectedConsumerDevices:Activity\HealthcareTrackers*

HealthCare:DietProducts\Centers\Plans

HealthCare:DietarySupplements\HerbalRemedies

HealthCare:Drugs-OTC\Prescription

HealthCare:EyeCare*

HealthCare:MedicalDiscountPlans\Cards\Insurance

HealthCare:OtherMedicalTreatments*

HealthCare:OtherProducts\Supplies*

HomeRepair,

Improvementand

Products

HomeAppliances

HomeFurnishings

HomeProtectionDevices

HomeRepair

Housing

IdentityTheft IdentityTheft

ImposterScams Imposter:Business

Imposter:Family\Friend

Imposter:Government

RomanceScams

TechSupportScams

InternetAuction InternetAuction

InternetServices BroadbandInternetServicesandContent:Cost*

BroadbandInternetServicesandContent:InternetAccess*

BroadbandInternetServicesandContent:InternetSpeed*

InternetAccessServices

InternetInformationServices

InternetWebSiteDesign\Promotion

MalwareandComputerExploits

OnlinePaymentServices

SocialNetworkingService

VideoandInternetGaming\VirtualReality*

InvestmentRelated Invest:Advice,Seminars

Invest:Art\Gems\RareCoins

Invest:Other(noteincomments)

Invest:Stocks\CommodityFuturesTrading

MagazinesandBooks BooksandMagazines

0.26%

0.13%

0.13%

0.09%

0.03%

0.09%

0.36%

0.00%

7,934

3,914

3,895

2,696

915

2,751

10,837

8

0.30%

0.15%

0.13%

0.12%

0.03%

0.10%

0.34%

0.00%

8,550

4,221

3,671

3,394

794

2,889

9,670

11

0.37%

0.35%

0.17%

0.14%

0.06%

0.08%

0.43%

0.00%

10,966

10,414

5,186

4,053

1,860

2,305

12,909

44

0.06%

0.06%

0.02%

0.03%

0.05%

1,738

1,887

688

842

1,545

0.06%

0.06%

0.02%

0.03%

0.05%

1,646

1,867

590

849

1,508

0.15%

0.10%

0.02%

0.03%

0.07%

4,469

3,026

738

1,044

2,059

398,952 13.09% 371,034 12.91% 444,602 14.85%

1.52%

0.37%

9.12%

0.49%

2.20%

46,343

11,242

277,811

15,077

67,090

5.38%

0.59%

6.62%

0.66%

2.89%

154,732

16,913

190,205

18,930

83,179

4.77%

0.72%

8.50%

0.71%

3.26%

142,904

21,538

254,626

21,286

97,505

2,445 0.08% 2,309 0.08% 1,699 0.06%

0.18%

0.13%

0.06%

0.12%

0.80%

0.24%

5,509

4,042

1,691

3,508

24,513

7,346

0.14%

0.24%

0.14%

0.06%

0.12%

0.80%

0.22%

0.00%

0.00%

4,161

7,026

3,975

1,843

3,375

22,980

6,276

1

1

0.12%

0.28%

0.26%

0.08%

0.11%

1.06%

0.14%

0.01%

0.01%

0.03%

3,736

8,308

7,826

2,444

3,347

31,826

4,169

419

397

824

0.03%

0.44%

0.02%

0.26%

1,024

13,490

578

7,846

0.05%

0.24%

0.02%

0.24%

1,319

7,028

597

6,982

0.04%

0.20%

0.02%

0.24%

1,166

6,087

480

7,151

8,228 0.27% 5,809 0.20% 6,309 0.21%

AppendixB3:DetailedReportCategoriesoverThreeYears

CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

PercentagesarebasedonthetotalnumberofSentinelreportsin2016(3,046,915),2017(2,875,016),and2018(2,994,483).Consumerscanreportmorethanonecategoryor

subcategory.

*ThesesubcategoriesarecountedasOtherreporttypeseventhoughthebroadercategoryassignedisFraud.
________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 87

Category Subcategory

2016

#of

Reports

%of

Reports

2017

#of

Reports

%of

Reports

2018

#of

Reports

%of

Reports

MiscellaneousReports Children'sProducts

Food

Garments,Wool,LeatherGoods&Textiles

HealthCareProviderBilling

ImmigrationServices

Insurance(OtherthanMedical)

Jewelry\Watches

Leasing:Business

ModelingAgencies\Services

PersonalCareProducts

Property\InheritanceTracers

RealEstate(notTimeshares)

TobaccoProducts

Utilities

MortgageForeclosureReliefand

DebtManagement

DebtManagement\CreditCounseling

MortgageModification\ForeclosureRelief

OfficeSuppliesandServices OfficeSuppliesandServices

Office:AdSpace\DirectoryListings

Prizes,SweepstakesandLotteries Prizes\Sweepstakes\Lotteries

Shop-at-HomeandCatalogSales NegativeOnlineReviews*

Shop-at-Home\CatalogSales

TaxPreparers TaxPreparers

TelephoneandMobileServices ConnectedConsumerDevices:General*

Mobile:Accessories,Devices,andServices

Mobile:Applications\OtherDownloads

Mobile:CarrierRates\Plans

Mobile:TextMessages

Mobile:UnauthorizedChargesorDebits

Telephone:CarrierSwitching

Telephone:Other

Telephone:PrepaidPhoneCards

Telephone:Rates\Advertising

Telephone:UnauthorizedChargesorDebits

Telephone:VoIPServices

TelevisionandElectronicMedia DigitalMedia\Streaming

Television(ProgrammingandAdvertisements)

Television:Satellite&Cable

Travel,VacationsandTimeshare

Plans

TimeshareResales

TimeshareSales

Travel\Vacations

UnspecifiedReports Other(NoteinComments)

TelemarketingPractices

UnauthorizedDebitsorChargesforUnknownProducts

UnsolicitedEmail

0.04%

0.01%

0.06%

0.00%

0.02%

0.01%

0.01%

0.03%

0.06%

0.04%

0.04%

0.02%

0.02%

0.04%

1,309

424

1,716

93

633

348

308

818

1,703

1,165

1,225

540

566

1,227

0.04%

0.02%

0.09%

0.01%

0.03%

0.01%

0.01%

0.05%

0.05%

0.05%

0.04%

0.01%

0.02%

0.04%

1,007

499

2,538

176

824

232

280

1,331

1,331

1,308

1,012

339

633

1,201

0.08%

0.02%

0.28%

0.01%

0.05%

0.01%

0.01%

0.11%

0.10%

0.04%

0.04%

0.02%

0.07%

0.06%

2,274

559

8,411

285

1,452

192

264

3,407

3,031

1,292

1,089

507

2,057

1,736

0.11%

0.22%

3,400

6,720

0.08%

0.26%

2,283

7,479

0.04%

0.29%

1,209

8,830

0.20%

0.11%

6,211

3,362

0.18%

0.08%

5,052

2,305

0.11%

0.07%

3,266

2,084

159,111 5.22% 143,121 4.98% 132,470 4.42%

120,079 3.94% 132,709 4.62% 4.77%

0.01%

142,929

228

4,432 0.15% 3,629 0.13% 4,103 0.14%

0.03%

0.02%

0.00%

0.06%

0.42%

0.01%

0.04%

1.63%

0.17%

0.05%

1.51%

799

642

59

1,785

12,844

373

1,235

49,548

5,087

1,401

45,935

0.02%

0.02%

0.00%

0.05%

0.74%

0.01%

0.05%

2.50%

0.17%

0.06%

1.75%

669

462

48

1,441

21,386

400

1,354

71,776

4,986

1,606

50,443

0.02%

0.01%

0.00%

0.04%

0.72%

0.02%

0.04%

3.12%

0.17%

0.06%

1.41%

0.01%

568

363

32

1,122

21,681

518

1,304

93,318

4,955

1,942

42,345

183

1.76%

0.05%

0.01%

53,480

1,516

341

1.55%

0.06%

0.01%

44,459

1,753

259

1.20%

0.06%

0.03%

35,860

1,671

847

0.38%

0.23%

0.08%

11,719

7,107

2,521

0.53%

0.23%

0.09%

15,265

6,514

2,448

0.66%

0.21%

0.08%

19,806

6,396

2,325

0.49%

0.04%

2.46%

6.38%

15,033

1,258

75,101

194,526

0.57%

0.04%

2.84%

6.10%

16,318

1,170

81,558

175,388

0.75%

0.04%

2.94%

6.46%

22,577

1,253

87,905

193,417

AppendixB3:DetailedReportCategoriesoverThreeYears

CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

PercentagesarebasedonthetotalnumberofSentinelreportsin2016(3,046,915),2017(2,875,016),and2018(2,994,483).Consumerscanreportmorethanonecategoryor

subcategory.

*ThesesubcategoriesarecountedasOtherreporttypeseventhoughthebroadercategoryassignedisFraud.
________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 88

State #ofReports %ReportingLoss Total$Loss Median$Loss

Alabama

Alaska

Arizona

Arkansas

California

Colorado

Connecticut

Delaware

DistrictofColumbia

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Michigan

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

NewHampshire

NewJersey

NewMexico

NewYork

NorthCarolina

NorthDakota

Ohio

Oklahoma

Oregon

Pennsylvania

PuertoRico

RhodeIsland

SouthCarolina

SouthDakota

Tennessee

Texas

Utah

Vermont

Virginia

Washington

WestVirginia

Wisconsin

Wyoming $400

$300

$300

$350

$368

$350

$399

$400

$345

$445

$342

$350

$361

$300

$349

$318

$300

$490

$324

$324

$412

$362

$300

$462

$347

$400

$308

$338

$387

$300

$351

$350

$350

$391

$318

$397

$400

$358

$300

$400

$400

$326

$400

$379

$313

$311

$365

$400

$385

$400

$471

$319

$1,786,041

$12,965,435

$4,324,644

$28,304,428

$28,023,182

$2,192,566

$13,229,585

$95,628,956

$18,457,932

$2,714,068

$13,753,905

$3,250,855

$1,832,930

$32,747,037

$11,419,407

$10,992,175

$27,148,926

$2,385,602

$29,594,579

$65,734,997

$9,966,816

$32,924,822

$3,535,216

$11,518,640

$4,726,547

$2,647,236

$18,706,847

$7,693,983

$15,385,167

$23,555,806

$19,506,144

$18,153,947

$2,500,849

$28,584,969

$10,166,539

$9,812,165

$7,385,680

$16,908,429

$30,492,718

$4,756,931

$5,948,547

$31,118,503

$84,209,310

$3,980,486

$2,560,453

$8,468,955

$23,159,205

$173,230,257

$5,011,181

$28,926,411

$3,573,123

$9,853,808

21%

22%

19%

22%

23%

25%

22%

26%

22%

24%

23%

23%

48%

25%

21%

21%

22%

28%

22%

27%

21%

26%

21%

22%

21%

19%

23%

23%

21%

22%

25%

25%

21%

24%

22%

20%

22%

23%

24%

21%

26%

25%

23%

25%

25%

25%

23%

26%

22%

20%

26%

21%

1,890

18,459

7,517

27,391

31,978

1,858

9,563

83,882

23,484

2,160

17,306

3,164

1,751

41,577

17,069

11,183

38,454

1,788

37,100

63,631

7,754

28,524

4,673

13,787

5,887

4,442

21,246

8,758

18,871

31,155

21,402

23,471

4,325

13,721

14,067

10,355

9,569

20,882

37,819

6,344

4,157

35,989

83,991

3,805

3,941

11,663

22,982

124,167

9,124

30,366

2,584

16,772

AppendixC:FraudReportsandReportedAmountLostbyState

CONSUMERSENTINELNETWORK DATABOOK2018

_____________________________________________________________________________________________

Theamountlostreferstoreportswithalossof$1–$999,999.Thenumberofreportsforeachstateexcludesstate-specificdatacontributorreports.
FEDERAL TRADE COMMISSION ▪ ftc.gov/data