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UNITED STATES OF AMERICA 

FEDERAL TRADE COMMISSION 

OFFICE OF ADMINISTRATIVE LAW JUDGES 

In the Matter of: 

Intuit Inc., a corporation. Docket No. 9408 

INTUIT’S MOTION FOR LEAVE TO AMEND ITS 

EXHIBIT LIST AND TO ADMIT INTO EVIDENCE RX1520, THE 

SUPPLEMENTAL EXPERT REPORT OF BRUCE DEAL 

When this Court compelled Intuit to produce certain data from its customer relationship 

management database (“CRM data”), the Court concurrently recognized that “expert witness 

reports may be modified as necessary to respond to the ... production ordered herein.” Order 

Granting Complaint Counsel’s Motion to Compel Production of Documents (“Production 

Order”) at 4. Pursuant to that express allowance, Intuit seeks to add to its exhibit list the 

supplemental expert report of Bruce Deal. Complaint Counsel have conditioned their support for 

Intuit’s motion on Intuit agreeing to allow Complaint Counsel to submit a rebuttal report that 

extends beyond the scope of Mr. Deal’s supplemental report and the additional production this 

Court ordered. Ex. A at 1.* Intuit has no objection to a rebuttal to Mr. Deal’s supplemental 

report but does not believe that it should have to agree to an overbroad and improper report as a 

condition for including a supplemental report expressly allowed under the Production Order. 

Intuit therefore respectfully requests leave to amend its Final Proposed Exhibit list and add 

* Citations to “Ex. X” refer to a particular exhibit attached to the Woodman Declaration, which is 

being filed along with this motion. 

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RX1520, the supplemental expert report of Bruce Deal, under Rule 3.43(b) of the Commission’s 

Rules of Practice and the April 27, 2022 Scheduling Order. 

BACKGROUND 

Pursuant to the Court’s Scheduling Order, the deadline for Intuit to serve expert reports 

was January 13, 2023, and the deadline for Complaint Counsel to serve rebuttal expert reports 

was January 17, 2023. Separate from expert reports themselves, the “[d]eadline for depositions 

of experts (including rebuttal experts) and exchange of expert related exhibits” was set for 

February 17, 2023. First Revised Scheduling Order at 3-4. 

On December 30, 2022, this Court granted Complaint Counsel’s motion to compel Intuit 

to produce the CRM data and gave Intuit until January 23, 2023, to produce the CRM data. 

Production Order at 4. The Court expressly provided that “expert witness reports may be 

modified as necessary to respond to the” CRM data. Id. The Production Order clarified, 

however, that “the deadline under the First Revised Scheduling Order for completing expert 

witness depositions” remained unaltered. Id. 

In compliance with the Production Order, Intuit produced the CRM data on January 23, 

2023. Following this production, Intuit notified Complaint Counsel on February 7 and February 

9 that, as contemplated in the Production Order, Intuit planned to modify its expert reports to 

respond to the CRM data. Ex. B at 2-3. Intuit further proposed a schedule for supplementation 

of expert reports, with Complaint Counsel, who have the burden of proof in this action, having 

until February 17, and Intuit until March 3. Id. Complaint Counsel informed Intuit that they did 

not intend to modify their expert reports in response to the CRM data, and did not object to Intuit 

modifying its expert reports in March. Id. at 1. 

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On March 9, 2023, Intuit served a supplemental report from Mr. Deal, taking into account 

the new CRM data. RX1520. As intended by the Production Order, Mr. Deal’s supplemental 

report analyzes the CRM data and its impact (or lack thereof) on Mr. Deal’s original opinions. 

Id. ¶¶6-7. Mr. Deal concludes that because almost all of the CRM data would be excluded from 

the empirical analysis he performed in his expert report, his opinions are unchanged. Id. ¶¶8-14. 

On March 15, 2023, Complaint Counsel indicated for the first time that they wanted to 

submit a supplemental expert report from one of their experts, Dr. Erez Yoeli, purportedly 

addressing the CRM data and responding to Mr. Deal’s supplemental report. Ex. A at 5-6. 

Complaint Counsel served Dr. Yoeli’s supplemental report, GX870, on March 17. Dr. Yoeli’s 

supplemental report does two things: (1) it addresses the impact of the CRM data on Mr. Deal’s 

conclusions, id. ¶¶6-11, and (2) it proceeds to offer a new analysis of a different set of consumer 

reviews data, id. ¶47, that had been produced by Intuit on November 14, 2022 (four months 

prior). Notably, Intuit had explained that the CRM data Complaint Counsel moved to compel 

disclosure of was cumulative and duplicative of the customer review data Dr. Yoeli analyzed in 

his supplemental report, Respondent’s Opp. to Mot. to Compel Prod. of Docs. at 8 (Dec. 19, 

2022), but Complaint Counsel vigorously argued in rejoinder that there were “fundamental 

differences between the data sets,” Compl. Counsel’s Reply in Support of Mot. to Compel Prod. 

of Docs. at 3-4 (Dec. 28, 2022). 

Intuit informed Complaint Counsel that it had no objection to the first part of Dr. Yoeli’s 

Supplemental report regarding the CRM data, but it objected to the section of the report going 

beyond the CRM data. Ex. A at 2. This section goes beyond the modification allowed by the 

Court’s Production Order and was otherwise produced long past the deadline for expert reports 

and Dr. Yoeli’s deposition. Complaint Counsel insists that if the entirety of the report is not 

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allowed, they will object to Mr. Deal’s supplemental expert report (which, again, is focused only 

on the CRM data). Ex. A at 1. Intuit explained that there was no basis for refusing to consent to 

Mr. Deal’s supplemental report given the Court’s Production Order. Ex. A at 2-3. Accordingly, 

consistent with this Court’s Production Order, Intuit seeks leave to add Mr. Deal’s supplemental 

report and does not object to the first part of Dr. Yoeli’s report. Intuit seeks to strike only the 

second part of Dr. Yoeli’s report. 

ARGUMENT 

This Court should grant leave for Intuit to add Mr. Deal’s supplemental report to its 

exhibit list because the Court already granted the parties leave to modify their expert reports to 

address the CRM data produced in late January. As explained, the Production Order specifically 

allowed experts to modify their reports to account for the CRM data, which was to be produced 

by January 23, 2023. Supra p.1. Thus, the Production Order amended the original January 13 

deadline to serve expert reports, at least to the extent any supplementation pertained to the CRM 

data. Moreover, Complaint Counsel was on notice that Intuit was planning to submit a 

supplemental report as far back as February 7, when Intuit proposed a schedule under which 

Intuit would provide its supplemental reports in early March. Supra p.2. There is simply no 

basis for Complaint Counsel’s argument that Intuit was not permitted to supplement Mr. Deal’s 

report to address CRM data. 

Complaint Counsel’s arguments to the contrary are unavailing. Complaint Counsel 

contend that, under the First Revised Scheduling Order, any supplemental report needed to be 

served by February 17. But that deadline related only to “depositions of experts (including 

rebuttal experts) and exchange of expert related exhibits.” First Revised Scheduling Order at 4. 

It says nothing about the deadline for expert reports or supplemental expert reports. Complaint 

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Counsel’s reliance on the February 17 deadline as a basis for objecting to Mr. Deal’s 

supplemental report is therefore unpersuasive. 

Complaint Counsel’s attempt to hold Mr. Deal’s supplemental report hostage, and 

condition its consent on the addition of Dr. Yoeli’s supplemental report, fares no better. To start, 

it seems clear that the only reason Complaint Counsel oppose adding Mr. Deal’s supplemental 

report is to strong-arm Intuit into agreeing to Dr. Yoeli’s supplemental report. Indeed, 

Complaint Counsel first disclosed Dr. Yoeli’s supplemental report in the same communication 

that they threatened to withhold their consent to the addition of Mr. Deal’s supplemental report. 

Ex. A at 5-6. Setting aside that underlying justification, they fare no better on the substance. 

Unlike Mr. Deal’s supplemental report, Dr. Yoeli’s contravenes the Production Order because it 

does not actually respond to the CRM data Intuit produced on January 23. As Dr. Yoeli himself 

acknowledges, he examined a different set of customer review data—which Complaint Counsel 

has characterized as fundamentally different from the CRM data, supra p.3—that purportedly 

included “consumers not in the CRM data.” GX870 ¶47. The data Dr. Yoeli opines on, GX475, 

had been produced in the normal course of discovery, and Mr. Deal, properly, considered and 

relied on this data set in his first expert report. Dr. Yoeli already had a chance to opine on that 

data when preparing his initial rebuttal to Mr. Deal’s report, RX1362. Dr. Yoeli’s supplemental 

report accordingly goes beyond the scope of the Production Order and is procedurally improper. 

Complaint Counsel have no basis to equate Intuit’s withholding of consent to add that report 

with their own refusal to consent to Mr. Deal’s procedurally proper supplemental report. 

CONCLUSION 

The Court should grant this motion. 

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Dated: March 22, 2023 

Howard M. Shapiro 

Jonathan E. Paikin 

Jennifer Milici 

Derek A. Woodman 

Wilmer Cutler Pickering 

Hale and Dorr LLP 

2100 Pennsylvania Ave NW 

Washington, DC 20037 

Telephone: (202) 663-6000 

Facsimile: (202) 663-6363 

Jonathan.Paikin@wilmerhale.com 

Jennifer.Milici@wilmerhale.com 

Derek.Woodman@wilmerhale.com 

Respectfully submitted, 

/s/ David Z. Gringer 

David Z. Gringer 

Wilmer Cutler Pickering 

Hale and Dorr LLP 

7 World Trade Center 

250 Greenwich St. 

New York, NY 10007 

Telephone: (212) 230-8800 

Facsimile: (212) 230-8888 

David.Gringer@wilmerhale.com 

Attorneys for Intuit Intuit Inc. 

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UNITED STATES OF AMERICA 

FEDERAL TRADE COMMISSION 

OFFICE OF ADMINISTRATIVE LAW JUDGES 

In the Matter of: 

Intuit Inc., a corporation. Docket No. 9408 

STATEMENT REGARDING MEET AND CONFERS PURSUANT TO 

16 C.F.R. § 3.22(g) AND ADDITIONAL PROVISION 4 OF THE SCHEDULING ORDER 

Pursuant to Rule 3.22(g) of the Commission’s Rules of Practice, 16 C.F.R. § 3.22(g), and 

Additional Provision No. 4 of the April 27, 2022 Scheduling Order, as adopted in the September 

12, 2022 First Revised Scheduling Order, Respondent Intuit Inc. respectfully submits this 

Statement representing that Counsel for Respondent has conferred with Complaint Counsel in a 

good faith effort to resolve the issues raised by this motion and has been unable to reach such an 

agreement. 

Complaint Counsel indicated for the first time that they intended to submit a 

supplemental expert report from Dr. Erez Yoeli on March 15, 2023. Ex. A at 5-6.*

 Counsel for 

Respondent objected to the inclusion of the supplemental report in Complaint Counsel’s 

amended exhibit list, noting the inconsistency with Complaint Counsel’s prior representation of 

no intention to modify expert reports as a result of the CRM data production. Ex. A at 4-5; Ex. B 

at 2. Counsel for Respondent also noted the improper opinions contained therein that exceed the 

proper scope of modification allowed as a result of the CRM data production. Ex. A at 1-2. 

* Citations to “Ex. X” refer to particular exhibits to the Woodman Declaration, which is being 

filed along with this motion. 

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Complaint Counsel allege that the modification is necessary because notice of Mr. Deal’s 

supplemental report was provided on March 9, 2023. Ex. A. at 4. However, as noted by Counsel 

for Respondent in response, such noticed was provided on February 7, 2023. Ex. B. at 2-3. 

On March 20, 2023, Complaint Counsel reaffirmed their position that unless Counsel for 

Respondent consented to the addition of Dr. Yoeli’s supplemental report, Complaint Counsel 

would refuse consent to the addition of Mr. Deal’s supplemental report. Ex. A. at 1. Because 

Complaint Counsel continues to condition consent to the addition of Dr. Yoeli’s report on an 

untimely and improper addition to their own exhibit list, the parties are unable to reach an 

agreement. 

Therefore, Respondent respectfully moves this Court for an Order compelling Complaint 

Counsel to provide the required disclosures. 

Dated: March 22, 2023 Respectfully submitted, 

/s/ David Z. Gringer 

Howard M. Shapiro David Z. Gringer 

Jonathan E. Paikin Wilmer Cutler Pickering 

Jennifer Milici Hale and Dorr LLP 

Derek A. Woodman 7 World Trade Center 

Wilmer Cutler Pickering 250 Greenwich St. 

Hale and Dorr LLP New York, NY 10007 

2100 Pennsylvania Ave NW Telephone: (212) 230-8800 

Washington, DC 20037 Facsimile: (212) 230-8888 

Telephone: (202) 663-6000 David.Gringer@wilmerhale.com 

Facsimile: (202) 663-6363 

Jonathan.Paikin@wilmerhale.com Attorneys for Respondent Intuit Inc. 

Jennifer.Milici@wilmerhale.com 

Derek.Woodman@wilmerhale.com 

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UNITED STATES OF AMERICA 

FEDERAL TRADE COMMISSION 

OFFICE OF ADMINISTRATIVE LAW JUDGES 

In the Matter of: 

Intuit Inc., a corporation. Docket No. 9408 

PROPOSED ORDER 

Upon consideration of Intuit’s Motion for Leave to Amend Intuit’s Exhibit List and to 

Admit into Evidence RX1520, the Supplemental Expert Report of Bruce Deal: 

IT IS HEREBY ORDERED, that the Motion is GRANTED. 

ORDERED: ___________________________ 

D. Michael Chappell 

Chief Administrative Law Judge 

Date: ______________________ 
 

 

 

 

 

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UNITED STATES OF AMERICA 

FEDERAL TRADE COMMISSION 

OFFICE OF ADMINISTRATIVE LAW JUDGES 

In the Matter of: 

Intuit Inc., a corporation. Docket No. 9408 

DECLARATION OF DEREK WOODMAN IN SUPPORT OF INTUIT’S MOTION FOR 

LEAVE TO AMEND ITS EXHIBIT LIST AND TO ADMIT INTO EVIDENCE RX1520, 

THE SUPPLEMENTAL EXPERT REPORT OF BRUCE DEAL 

I, Derek Woodman, declare as follows: 

1. I am a counsel at Wilmer Cutler Pickering Hale and Dorr LLP. I represent 

Respondent Intuit Inc. in the above-captioned proceeding. 

2. I submit this declaration in support of Intuit’s Motion for Leave to Amend Its 

Exhibit List and to Admit into Evidence RX1520, the Supplemental Expert Report of Bruce 

Deal. 

3. A true and correct copy of an email thread between Complaint Counsel and 

counsel for Intuit with the subject line “Re: D9408: Complaint Counsel’s Expert Witness 

Exhibits and Other Exhibits” is attached hereto as Exhibit A. 

4. A true and correct copy of an email thread between Complaint Counsel and 

counsel for Intuit with the subject line “In re Intuit Inc., Docket No. 9408 - CRM Disclosures & 

Stipulation re: Intuit Witnesses” is attached hereto as Exhibit B. 

5. A true and correct copy of the supplemental expert report of Bruce Deal, dated 

March 9, 2023, is attached hereto as RX1520. 

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6. A true and correct copy of the supplemental expert report of Erez Yoeli, dated 

March 17, 2023, is attached hereto as GX870. 

I declare under penalty of perjury that the foregoing is true and correct. 

Executed on this 22nd day of March, 2023, in Washington, DC. 

By: /s/ Derek A. Woodman 

Derek A. Woodman 

Wilmer Cutler Pickering 

Hale and Dorr LLP 

2100 Pennsylvania Ave NW 

Washington, DC 20037 

Telephone: (202) 663-6000 

Derek.Woodman@wilmerhale.com 

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Exhibit A
PUBLIC

From: Evans, James 

To: Chapin, Benjamin; Anguizola, Roberto 

Cc: Tonnesen, Sara; Plett, Rebecca; Dillaway, Molly; Mackey, Katherine; Gringer, David; Paikin, Jonathan; Bridge, 

Charles; Berteaud, Joss; Todd, Spencer L.; Martin, Shelby L.; Woodman, Derek; Perkins, Vinecia; Salinas, Andres 

C.; Silos, Phoebe; Milici, Jennifer; Jacob, Reade; Shapiro, Howard 

Subject: RE: D9408: Complaint Counsel"s Expert Witness Exhibits and other Exhibits 

Date: Monday, March 20, 2023 11:54:32 AM 

FEDERAL TRADE COMMISSION | OFFICE OF THE SECRETARY | FILED 3/22/2023 | Document No. 607294 | PAGE Page 13 of 298 * PUBLIC *; 

EXTERNAL SENDER 

Ben, 

As. Dr. Yoeli explains, his review of the Customer Review Data “identifies consumers not in the CRM Data but 

who were deceived as the result of TurboTax’s ‘free’ marketing, thus confirming [his] opinion ... that the CRM 

Data [that Mr. Deal relies on in his Supplemental Report] undercounts the number of deceived consumers.” That 

is proper rebuttal of Mr. Deal’s unreliable Supplemental Report. 

Though we think it would be more efficient for both sides to agree to allow both Supplemental Reports to be 

added to the exhibit list, we understand that you do not currently agree to that. As it stands, then, Intuit objects 

to Complaint Counsel adding GX 870 to Complaint Counsel’s exhibit list, and Complaint Counsel objects to 

Intuit adding RX 1520 to Intuit’s exhibit list. We can proceed to file motions seeking to add these exhibits to our 

respective exhibit lists to the extent to which either party wants the Supplemental Reports introduced into 

evidence at the hearing, in addition to the experts’ testimony on the issues addressed in those reports. 

Thanks, 

James 

From: Chapin, Benjamin <Benjamin.Chapin@wilmerhale.com> 

Sent: Friday, March 17, 2023 10:16 PM 

To: Evans, James <jevans1@ftc.gov>; Anguizola, Roberto <ranguizola@ftc.gov> 

Cc: Tonnesen, Sara <stonnesen@ftc.gov>; Plett, Rebecca <rplett@ftc.gov>; Dillaway, Molly 

<Molly.Dillaway@wilmerhale.com>; Mackey, Katherine <Katherine.Mackey@wilmerhale.com>; 

Gringer, David <David.Gringer@wilmerhale.com>; Paikin, Jonathan 

<Jonathan.Paikin@wilmerhale.com>; Bridge, Charles <Charles.Bridge@wilmerhale.com>; Berteaud, 

Joss <Joss.Berteaud@wilmerhale.com>; Todd, Spencer L. <Spencer.Todd@wilmerhale.com>; Martin, 

Shelby L. <Shelby.Martin@wilmerhale.com>; Woodman, Derek 

<Derek.Woodman@wilmerhale.com>; Perkins, Vinecia <Vinecia.Perkins@wilmerhale.com>; Salinas, 

Andres C. <Andres.Salinas@wilmerhale.com>; Silos, Phoebe <Phoebe.Silos@wilmerhale.com>; 

Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, Reade <Reade.Jacob@wilmerhale.com>; 

Shapiro, Howard <Howard.Shapiro@wilmerhale.com> 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

James, 

Intuit does not consent to the addition of the Supplemental Expert Report of Erez Yoeli to Complaint 

Counsel’s exhibit list. 

Judge Chappell’s December 30 order permitted the parties to modify expert witness reports only “as 

necessary to respond to the document production ordered herein,” i.e., to Intuit’s production of 

1
 

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CRM Data. Dec. 30 Order, at 4. You chose not to submit such a report, nor did you seek leave to file 

a rebuttal to Mr. Deal’s supplemental report addressing the CRM data. Moreover, Complaint 

Counsel attempt to offer expert opinions that are entirely unrelated to both Mr. Deal’s supplemental 

report and to Intuit’s CRM Data. Nothing in the Court’s December 30 order permits what you 

appear to propose here. Specifically, Mr. Yoeli purports to offer entirely new, freestanding opinions 

based on his analysis of Intuit’s Customer Review Data (GX475, INTUIT-FTC-PART3-000490341). But 

those data were not the subject of Mr. Deal’s supplemental report, consistent with the Court’s 

direction on December 30, and accordingly are not the subject of a proper rebuttal. In fact, as Mr. 

Yoeli concedes, Mr. Deal’s opinions premised on the Customer Review Data were disclosed in his 

January 13 report, and the underlying data have been available to Complaint Counsel (and therefore 

Mr. Yoeli) for more than five months, since November 14, 2022. Accordingly, your opportunity to 

offer any opinions premised on those data lapsed nearly two months ago, on January 27, 2023, with 

the Court’s deadline for serving expert rebuttal reports. 

While Intuit’s position is that neither the rules nor Judge Chappell’s orders permit Mr. Yoeli to offer 

any of the opinions presented in the supplemental report, in the spirit of compromise, Intuit will 

consent to the addition of the Supplemental Rebuttal Expert Report of Erez Yoeli (GX870) only if 

Complaint Counsel strike Section IV of that report and any reference to the analyses contained 

therein, including Appendix B. 

Intuit otherwise will consent to the addition of GX871 and GX872 to Complaint Counsel’s exhibit list 

and will serve updated objections. Please confirm by 5:00PM tomorrow whether Complaint Counsel 

consents to the additional exhibits proposed for inclusion on the version of Intuit’s Proposed Final 

Exhibit List attached to my March 14 email, and that you will offer objections to those exhibits by the 

same deadline to ensure a productive meet-and-confer discussion on Monday. 

Benjamin Chapin | WilmerHale 

+1 202 663 6443 (t) 

benjamin.chapin@wilmerhale.com 

From: Evans, James <jevans1@ftc.gov> 

Sent: Friday, March 17, 2023 3:28 AM 

To: Chapin, Benjamin <Benjamin.Chapin@wilmerhale.com>; Anguizola, Roberto 

<ranguizola@ftc.gov> 

Cc: Tonnesen, Sara <stonnesen@ftc.gov>; Plett, Rebecca <rplett@ftc.gov>; Dillaway, Molly 

<Molly.Dillaway@wilmerhale.com>; Mackey, Katherine <Katherine.Mackey@wilmerhale.com>; 

Gringer, David <David.Gringer@wilmerhale.com>; Paikin, Jonathan 

<Jonathan.Paikin@wilmerhale.com>; Bridge, Charles <Charles.Bridge@wilmerhale.com>; Berteaud, 

Joss <Joss.Berteaud@wilmerhale.com>; Todd, Spencer L. <Spencer.Todd@wilmerhale.com>; Martin, 

Shelby L. <Shelby.Martin@wilmerhale.com>; Woodman, Derek 

<Derek.Woodman@wilmerhale.com>; Perkins, Vinecia <Vinecia.Perkins@wilmerhale.com>; Salinas, 

Andres C. <Andres.Salinas@wilmerhale.com>; Silos, Phoebe <Phoebe.Silos@wilmerhale.com>; 

Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, Reade <Reade.Jacob@wilmerhale.com>; 

Shapiro, Howard <Howard.Shapiro@wilmerhale.com> 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

2
EXTERNAL SENDER 

PUBLIC

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Ben, 

Please find attached our three additional proposed exhibits, as well as backup material supporting GX 870. As 17 

MB is on the borderline of causing problems for a regular email, I’ll also send by SFTP. 

Thanks, 

James 

From: Chapin, Benjamin <Benjamin.Chapin@wilmerhale.com> 

Sent: Thursday, March 16, 2023 11:46 AM 

To: Evans, James <jevans1@ftc.gov>; Anguizola, Roberto <ranguizola@ftc.gov> 

Cc: Tonnesen, Sara <stonnesen@ftc.gov>; Plett, Rebecca <rplett@ftc.gov>; Dillaway, Molly 

<Molly.Dillaway@wilmerhale.com>; Mackey, Katherine <Katherine.Mackey@wilmerhale.com>; 

Gringer, David <David.Gringer@wilmerhale.com>; Paikin, Jonathan 

<Jonathan.Paikin@wilmerhale.com>; Bridge, Charles <Charles.Bridge@wilmerhale.com>; Berteaud, 

Joss <Joss.Berteaud@wilmerhale.com>; Todd, Spencer L. <Spencer.Todd@wilmerhale.com>; Martin, 

Shelby L. <Shelby.Martin@wilmerhale.com>; Woodman, Derek 

<Derek.Woodman@wilmerhale.com>; Perkins, Vinecia <Vinecia.Perkins@wilmerhale.com>; Salinas, 

Andres C. <Andres.Salinas@wilmerhale.com>; Silos, Phoebe <Phoebe.Silos@wilmerhale.com>; 

Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, Reade <Reade.Jacob@wilmerhale.com>; 

Shapiro, Howard <Howard.Shapiro@wilmerhale.com> 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

James, 

We informed you on February 7 that we may submit a report on this subject when we proposed a 

staggered supplementation schedule, and reiterated that message on February 9. If you truly did 

not know we intended to submit a supplemental report in response to the CRM Data, then we can 

withdraw our objection. But from our perspective you have been on notice for over a month of 

what we intended to do. Please send your three proposed exhibits today and we will review. 

-Ben 

Benjamin Chapin | WilmerHale 

+1 202 663 6443 (t) 

benjamin.chapin@wilmerhale.com 

From: Evans, James <jevans1@ftc.gov> 

Sent: Wednesday, March 15, 2023 10:00 PM 

To: Chapin, Benjamin <Benjamin.Chapin@wilmerhale.com>; Anguizola, Roberto 

<ranguizola@ftc.gov> 

3
PUBLIC

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Cc: Tonnesen, Sara <stonnesen@ftc.gov>; Plett, Rebecca <rplett@ftc.gov>; Dillaway, Molly 

<Molly.Dillaway@wilmerhale.com>; Mackey, Katherine <Katherine.Mackey@wilmerhale.com>; 

Gringer, David <David.Gringer@wilmerhale.com>; Paikin, Jonathan 

<Jonathan.Paikin@wilmerhale.com>; Bridge, Charles <Charles.Bridge@wilmerhale.com>; Berteaud, 

Joss <Joss.Berteaud@wilmerhale.com>; Todd, Spencer L. <Spencer.Todd@wilmerhale.com>; Martin, 

Shelby L. <Shelby.Martin@wilmerhale.com>; Woodman, Derek 

<Derek.Woodman@wilmerhale.com>; Perkins, Vinecia <Vinecia.Perkins@wilmerhale.com>; Salinas, 

Andres C. <Andres.Salinas@wilmerhale.com>; Silos, Phoebe <Phoebe.Silos@wilmerhale.com>; 

Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, Reade <Reade.Jacob@wilmerhale.com>; 

Shapiro, Howard <Howard.Shapiro@wilmerhale.com> 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

EXTERNAL SENDER 

Ben, 

On February 7, we did not intend to modify our expert reports. But on March 9 at 11:52 pm you gave us notice 

for the first time of a supplemental report from Mr. Deal which altered our intentions. If Intuit will not consent to 

adding Dr. Yoeli's rebuttal to Mr. Deal's report to Complaint Counsel's exhibit list, then Complaint Counsel 

cannot consent to Intuit adding Mr. Deal's report to its exhibit list. Both sides will have to file motions to add the 

reports to their exhibit lists, which will only waste the time of the parties and the Court. Given the low probability 

that Judge Chappell allows Intuit to add an expert report two weeks before trial but does not allow Complaint 

Counsel to rebut it, we ask that you reconsider your position in the spirit of saving us all and the Court the time 

and energy that would be wasted fighting over this. 

Thanks, 

James 

From: Chapin, Benjamin <Benjamin.Chapin@wilmerhale.com> 

Sent: Wednesday, March 15, 2023 9:47 PM 

To: Evans, James <jevans1@ftc.gov>; Anguizola, Roberto <ranguizola@ftc.gov> 

Cc: Tonnesen, Sara <stonnesen@ftc.gov>; Plett, Rebecca <rplett@ftc.gov>; Dillaway, Molly 

<Molly.Dillaway@wilmerhale.com>; Mackey, Katherine <Katherine.Mackey@wilmerhale.com>; 

Gringer, David <David.Gringer@wilmerhale.com>; Paikin, Jonathan 

<Jonathan.Paikin@wilmerhale.com>; Bridge, Charles <Charles.Bridge@wilmerhale.com>; Berteaud, 

Joss <Joss.Berteaud@wilmerhale.com>; Todd, Spencer L. <Spencer.Todd@wilmerhale.com>; Martin, 

Shelby L. <Shelby.Martin@wilmerhale.com>; Woodman, Derek 

<Derek.Woodman@wilmerhale.com>; Perkins, Vinecia <Vinecia.Perkins@wilmerhale.com>; Salinas, 

Andres C. <Andres.Salinas@wilmerhale.com>; Silos, Phoebe <Phoebe.Silos@wilmerhale.com>; 

Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, Reade <Reade.Jacob@wilmerhale.com>; 

Shapiro, Howard <Howard.Shapiro@wilmerhale.com> 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

James, 

We agree to extending the parties’ deadlines to object to any newly designated exhibits and to file in 

4
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camera motions to this Friday, March 17, as you propose. 

However, your attempt to supplement Mr. Yoeli’s report is inconsistent with your representation 

that Complaint Counsel “do not intend to modify our expert reports to respond to the document 

production ordered by Judge Chappell on December 30.” Email from J. Evans to B. Chapin, Feb. 7, 

2023 4:35 PM. We accordingly object to the addition of any supplemental report from Mr. Yoeli. 

We likely can agree to the inclusion of the two additional screenshots of the TurboTax webpage, but 

we will need to review the documents first. Please send those as soon as possible. 

Please note that notwithstanding the extended deadline for filing in camera motions in our draft 

joint motion, Intuit intends to file its second motion for in camera treatment today pursuant to the 

Court’s March 1 Order. That motion addresses exhibits that were the subject of Intuit’s first motion 

for in camera treatment, as well as any confidential exhibits added by Complaint Counsel to your 

exhibit list prior to the three proposed additions below. 

Ben 

Benjamin Chapin | WilmerHale 

+1 202 663 6443 (t) 

benjamin.chapin@wilmerhale.com 

From: Evans, James <jevans1@ftc.gov> 

Sent: Wednesday, March 15, 2023 4:45 PM 

To: Chapin, Benjamin <Benjamin.Chapin@wilmerhale.com>; Anguizola, Roberto 

<ranguizola@ftc.gov> 

Cc: Tonnesen, Sara <stonnesen@ftc.gov>; Plett, Rebecca <rplett@ftc.gov>; Dillaway, Molly 

<Molly.Dillaway@wilmerhale.com>; Mackey, Katherine <Katherine.Mackey@wilmerhale.com>; 

Gringer, David <David.Gringer@wilmerhale.com>; Paikin, Jonathan 

<Jonathan.Paikin@wilmerhale.com>; Bridge, Charles <Charles.Bridge@wilmerhale.com>; Berteaud, 

Joss <Joss.Berteaud@wilmerhale.com>; Todd, Spencer L. <Spencer.Todd@wilmerhale.com>; Martin, 

Shelby L. <Shelby.Martin@wilmerhale.com>; Woodman, Derek 

<Derek.Woodman@wilmerhale.com>; Perkins, Vinecia <Vinecia.Perkins@wilmerhale.com>; Salinas, 

Andres C. <Andres.Salinas@wilmerhale.com>; Silos, Phoebe <Phoebe.Silos@wilmerhale.com>; 

Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, Reade <Reade.Jacob@wilmerhale.com>; 

Shapiro, Howard <Howard.Shapiro@wilmerhale.com> 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

EXTERNAL SENDER 

Ben, 

We’ve reviewed your updated exhibit list and the 31 exhibits you produced yesterday at 5:41 pm. We consent to 

Intuit adding them to its exhibit list, assuming that you consent to us adding three additional exhibits to our 

exhibit list, listed below and on the attached revised exhibit list. We will get those to you no later than tomorrow. 

They are: 

5
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FEDERAL TRADE COMMISSION | OFFICE OF THE SECRETARY | FILED 3/22/2023 | Document No. 607294 | PAGE Page 18 of 298 * PUBLIC *; 

A brief Supplemental Rebuttal Expert Report of Erez Yoeli, which rebuts the Supplemental Expert Report 

of Bruce Deal you served us with on Thursday, March 9, 2023, at 11:52 pm. 

Two screenshots of the current TurboTax products and pricing page with different tiles selected. 

Also attached is a revised Joint Motion adjusting certain deadlines to give the ALJ time to rule before the 

proposed deadlines, and to allow time for us to provide you with, and for you to review, the three additional 

exhibits listed above. We penciled in a new deadline of Friday to exchange and serve on the ALJ objections, and 

to move for in camera treatment. If you would like to extend that to Monday to allow more time to review our 

three exhibits that we are providing tomorrow, we are fine with that. We do not plan to file any additional 

motions for in camera treatment and we do not plan to oppose yours, so we left the other proposed deadline 

unchanged. 

Thanks, 

James 

From: Chapin, Benjamin <Benjamin.Chapin@wilmerhale.com> 

Sent: Tuesday, March 14, 2023 12:32 AM 

To: Anguizola, Roberto <ranguizola@ftc.gov> 

Cc: Tonnesen, Sara <stonnesen@ftc.gov>; Evans, James <jevans1@ftc.gov>; Plett, Rebecca 

<rplett@ftc.gov>; Dillaway, Molly <Molly.Dillaway@wilmerhale.com>; Mackey, Katherine 

<Katherine.Mackey@wilmerhale.com>; Gringer, David <David.Gringer@wilmerhale.com>; Paikin, 

Jonathan <Jonathan.Paikin@wilmerhale.com>; Bridge, Charles <Charles.Bridge@wilmerhale.com>; 

Berteaud, Joss <Joss.Berteaud@wilmerhale.com>; Todd, Spencer L. 

<Spencer.Todd@wilmerhale.com>; Martin, Shelby L. <Shelby.Martin@wilmerhale.com>; Woodman, 

Derek <Derek.Woodman@wilmerhale.com>; Perkins, Vinecia <Vinecia.Perkins@wilmerhale.com>; 

Salinas, Andres C. <Andres.Salinas@wilmerhale.com>; Silos, Phoebe 

<Phoebe.Silos@wilmerhale.com>; Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, Reade 

<Reade.Jacob@wilmerhale.com>; Shapiro, Howard <Howard.Shapiro@wilmerhale.com> 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

Roberto, 

The proposed motion looks good. Before you file, however, we request your consent for Intuit to 

add a small set of additional materials to its exhibit list. We’ve attached a revised Attachment A with 

the proposed additions appearing at RX1520-1549. These incremental exhibits will be provided via 

SFTP in the morning. Please note Intuit also has corrected the descriptions of RX 1401-1412. 

In addition, attached for your consideration is a draft joint status report for filing on Wednesday. 

Please send us your comments and edits by 5:00PM tomorrow so we have adequate time to discuss 

any issues in advance of the filing deadline on Wednesday at 12:00PM ET. 

Regards, 

Benjamin Chapin | WilmerHale 

+1 202 663 6443 (t) 

benjamin.chapin@wilmerhale.com 

6
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FEDERAL TRADE COMMISSION | OFFICE OF THE SECRETARY | FILED 3/22/2023 | Document No. 607294 | PAGE Page 19 of 298 * PUBLIC *; 

From: Anguizola, Roberto <ranguizola@ftc.gov> 

Sent: Thursday, March 9, 2023 6:15 PM 

To: Chapin, Benjamin <Benjamin.Chapin@wilmerhale.com> 

Cc: Tonnesen, Sara <stonnesen@ftc.gov>; Evans, James <jevans1@ftc.gov>; Plett, Rebecca 

<rplett@ftc.gov>; Dillaway, Molly <Molly.Dillaway@wilmerhale.com>; Mackey, Katherine 

<Katherine.Mackey@wilmerhale.com>; Gringer, David <David.Gringer@wilmerhale.com>; Paikin, 

Jonathan <Jonathan.Paikin@wilmerhale.com>; Bridge, Charles <Charles.Bridge@wilmerhale.com>; 

Berteaud, Joss <Joss.Berteaud@wilmerhale.com>; Todd, Spencer L. 

<Spencer.Todd@wilmerhale.com>; Martin, Shelby L. <Shelby.Martin@wilmerhale.com>; Woodman, 

Derek <Derek.Woodman@wilmerhale.com>; Perkins, Vinecia <Vinecia.Perkins@wilmerhale.com>; 

Salinas, Andres C. <Andres.Salinas@wilmerhale.com>; Silos, Phoebe 

<Phoebe.Silos@wilmerhale.com>; Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, Reade 

<Reade.Jacob@wilmerhale.com>; Shapiro, Howard <Howard.Shapiro@wilmerhale.com> 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

EXTERNAL SENDER 

Ben, 

The Office of the Secretary returned our stipulation this afternoon because Rule 3.21(c)(2 requires a 

motion rather than a stipulation to modify the scheduling order. Attached is a proposed joint 

motion and proposed order that should accomplish the result we were hoping for with the 

stipulation. Please let me know whether you consent and I will get this on file as soon as I hear from 

you. If you have edits or wish to discuss the draft, please reach out. 

Regards, 

Roberto Anguizola 

Federal Trade Commission 

FTC BCP/DMP, CC-8602 

Org 1144, Mailstop CC-6316 

600 Pennsylvania Ave., NW 

Washington, DC 20580 

Cell: (202) 256-0452 (preferred) 

Telephone: (202) 326-3284 

E-mail: ranguizola@ftc.gov 

From: Chapin, Benjamin <Benjamin.Chapin@wilmerhale.com> 

Sent: Wednesday, March 8, 2023 11:31 AM 

To: Paikin, Jonathan <Jonathan.Paikin@wilmerhale.com>; Anguizola, Roberto <ranguizola@ftc.gov> 

7
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FEDERAL TRADE COMMISSION | OFFICE OF THE SECRETARY | FILED 3/22/2023 | Document No. 607294 | PAGE Page 20 of 298 * PUBLIC *; 

Cc: Tonnesen, Sara <stonnesen@ftc.gov>; Evans, James <jevans1@ftc.gov>; Plett, Rebecca 

<rplett@ftc.gov>; Dillaway, Molly <Molly.Dillaway@wilmerhale.com>; Mackey, Katherine 

<Katherine.Mackey@wilmerhale.com>; Gringer, David <David.Gringer@wilmerhale.com>; Bridge, 

Charles <Charles.Bridge@wilmerhale.com>; Berteaud, Joss <Joss.Berteaud@wilmerhale.com>; Todd, 

Spencer L. <Spencer.Todd@wilmerhale.com>; Martin, Shelby L. <Shelby.Martin@wilmerhale.com>; 

Woodman, Derek <Derek.Woodman@wilmerhale.com>; Perkins, Vinecia 

<Vinecia.Perkins@wilmerhale.com>; Salinas, Andres C. <Andres.Salinas@wilmerhale.com>; Silos, 

Phoebe <Phoebe.Silos@wilmerhale.com>; Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, 

Reade <Reade.Jacob@wilmerhale.com>; Shapiro, Howard <Howard.Shapiro@wilmerhale.com> 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

Roberto, 

We’re comfortable with the stipulation as drafted. You have our consent to file. For ease of 

reference, attached is the correct version of Intuit’s Exhibit List for use as Attachment A to the 

stipulation. 

Benjamin Chapin | WilmerHale 

+1 202 663 6443 (t) 

benjamin.chapin@wilmerhale.com 

From: Paikin, Jonathan <Jonathan.Paikin@wilmerhale.com> 

Sent: Monday, March 6, 2023 6:50 PM 

To: Anguizola, Roberto <ranguizola@ftc.gov>; Chapin, Benjamin 

<Benjamin.Chapin@wilmerhale.com> 

Cc: Tonnesen, Sara <stonnesen@ftc.gov>; Evans, James <jevans1@ftc.gov>; Plett, Rebecca 

<rplett@ftc.gov>; Dillaway, Molly <Molly.Dillaway@wilmerhale.com>; Mackey, Katherine 

<Katherine.Mackey@wilmerhale.com>; Gringer, David <David.Gringer@wilmerhale.com>; Bridge, 

Charles <Charles.Bridge@wilmerhale.com>; Berteaud, Joss <Joss.Berteaud@wilmerhale.com>; Todd, 

Spencer L. <Spencer.Todd@wilmerhale.com>; Martin, Shelby L. <Shelby.Martin@wilmerhale.com>; 

Woodman, Derek <Derek.Woodman@wilmerhale.com>; Perkins, Vinecia 

<Vinecia.Perkins@wilmerhale.com>; Salinas, Andres C. <Andres.Salinas@wilmerhale.com>; Silos, 

Phoebe <Phoebe.Silos@wilmerhale.com>; Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, 

Reade <Reade.Jacob@wilmerhale.com>; Shapiro, Howard <Howard.Shapiro@wilmerhale.com> 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

Thanks. On our end, David Gringer, Jen Millici, Ben Chapin, Derek Woodman and me. 

From: Anguizola, Roberto <ranguizola@ftc.gov> 

Sent: Monday, March 6, 2023 6:47 PM 

To: Paikin, Jonathan <Jonathan.Paikin@wilmerhale.com>; Chapin, Benjamin 

<Benjamin.Chapin@wilmerhale.com> 

Cc: Tonnesen, Sara <stonnesen@ftc.gov>; Evans, James <jevans1@ftc.gov>; Plett, Rebecca 

<rplett@ftc.gov>; Dillaway, Molly <Molly.Dillaway@wilmerhale.com>; Mackey, Katherine 

<Katherine.Mackey@wilmerhale.com>; Gringer, David <David.Gringer@wilmerhale.com>; Bridge, 

8
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FEDERAL TRADE COMMISSION | OFFICE OF THE SECRETARY | FILED 3/22/2023 | Document No. 607294 | PAGE Page 21 of 298 * PUBLIC *; 

Charles <Charles.Bridge@wilmerhale.com>; Berteaud, Joss <Joss.Berteaud@wilmerhale.com>; Todd, 

Spencer L. <Spencer.Todd@wilmerhale.com>; Martin, Shelby L. <Shelby.Martin@wilmerhale.com>; 

Woodman, Derek <Derek.Woodman@wilmerhale.com>; Perkins, Vinecia 

<Vinecia.Perkins@wilmerhale.com>; Salinas, Andres C. <Andres.Salinas@wilmerhale.com>; Silos, 

Phoebe <Phoebe.Silos@wilmerhale.com>; Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, 

Reade <Reade.Jacob@wilmerhale.com>; Shapiro, Howard <Howard.Shapiro@wilmerhale.com> 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

EXTERNAL SENDER 

Jonathan, 

Thank you. Yes. 3pm on March 20 works. I will circulate a Zoom. 

Please let me know who will be participating from your end. 

Regards, 

Roberto Anguizola 

Federal Trade Commission 

FTC BCP/DMP, CC-8602 

Org 1144, Mailstop CC-6316 

600 Pennsylvania Ave., NW 

Washington, DC 20580 

Cell: (202) 256-0452 (preferred) 

Telephone: (202) 326-3284 

E-mail: ranguizola@ftc.gov 

From: Paikin, Jonathan <Jonathan.Paikin@wilmerhale.com> 

Sent: Monday, March 6, 2023 6:44 PM 

To: Anguizola, Roberto <ranguizola@ftc.gov>; Chapin, Benjamin 

<Benjamin.Chapin@wilmerhale.com> 

Cc: Tonnesen, Sara <stonnesen@ftc.gov>; Evans, James <jevans1@ftc.gov>; Plett, Rebecca 

<rplett@ftc.gov>; Dillaway, Molly <Molly.Dillaway@wilmerhale.com>; Mackey, Katherine 

<Katherine.Mackey@wilmerhale.com>; Gringer, David <David.Gringer@wilmerhale.com>; Bridge, 

Charles <Charles.Bridge@wilmerhale.com>; Berteaud, Joss <Joss.Berteaud@wilmerhale.com>; Todd, 

Spencer L. <Spencer.Todd@wilmerhale.com>; Martin, Shelby L. <Shelby.Martin@wilmerhale.com>; 

Woodman, Derek <Derek.Woodman@wilmerhale.com>; Perkins, Vinecia 

<Vinecia.Perkins@wilmerhale.com>; Salinas, Andres C. <Andres.Salinas@wilmerhale.com>; Silos, 

Phoebe <Phoebe.Silos@wilmerhale.com>; Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, 

Reade <Reade.Jacob@wilmerhale.com>; Shapiro, Howard <Howard.Shapiro@wilmerhale.com> 

9
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FEDERAL TRADE COMMISSION | OFFICE OF THE SECRETARY | FILED 3/22/2023 | Document No. 607294 | PAGE Page 22 of 298 * PUBLIC *; 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

Roberto, thanks for reaching out to schedule a meet and confer. I think we can do this by Zoom. 

Does 3 pm on March 20th work? 

From: Anguizola, Roberto <ranguizola@ftc.gov> 

Sent: Monday, March 6, 2023 4:45 PM 

To: Chapin, Benjamin <Benjamin.Chapin@wilmerhale.com> 

Cc: Tonnesen, Sara <stonnesen@ftc.gov>; Evans, James <jevans1@ftc.gov>; Plett, Rebecca 

<rplett@ftc.gov>; Dillaway, Molly <Molly.Dillaway@wilmerhale.com>; Paikin, Jonathan 

<Jonathan.Paikin@wilmerhale.com>; Mackey, Katherine <Katherine.Mackey@wilmerhale.com>; 

Gringer, David <David.Gringer@wilmerhale.com>; Bridge, Charles 

<Charles.Bridge@wilmerhale.com>; Berteaud, Joss <Joss.Berteaud@wilmerhale.com>; Todd, 

Spencer L. <Spencer.Todd@wilmerhale.com>; Martin, Shelby L. <Shelby.Martin@wilmerhale.com>; 

Woodman, Derek <Derek.Woodman@wilmerhale.com>; Perkins, Vinecia 

<Vinecia.Perkins@wilmerhale.com>; Salinas, Andres C. <Andres.Salinas@wilmerhale.com>; Silos, 

Phoebe <Phoebe.Silos@wilmerhale.com>; Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, 

Reade <Reade.Jacob@wilmerhale.com> 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

EXTERNAL SENDER 

Ben, 

Thank you. Attached is a draft stipulation addressing the parties’ additional exhibits and revised 

exhibit lists. The draft stipulation incorporates your proposed schedule for handling objections to the 

newly-identified exhibits and motions for in camera treatment pertaining to them. We also agree to 

the schedule you propose for circulating drafts of and finalizing JX1 and JX2, and addressing 

duplicate exhibits. We will abide by that schedule but don’t think it is necessary to include it in the 

stipulation since it does not require ALJ involvement. 

Also, according to the scheduling order, the parties are to meet and confer prior to the prehearing 

conference. Is the defense team available on March 20 for that meet and confer? Would you like to 

do that in person? If yes, we can make our offices available or can come to your D.C. office if that is 

preferable. Otherwise, we can circulate a Zoom. We propose a 10:30AM start time if that works for 

you. 

Regards, 

Roberto Anguizola 

Federal Trade Commission 

FTC BCP/DMP, CC-8602 

Org 1144, Mailstop CC-6316 

10
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FEDERAL TRADE COMMISSION | OFFICE OF THE SECRETARY | FILED 3/22/2023 | Document No. 607294 | PAGE Page 23 of 298 * PUBLIC *; 

600 Pennsylvania Ave., NW 

Washington, DC 20580 

Cell: (202) 256-0452 (preferred) 

Telephone: (202) 326-3284 

E-mail: ranguizola@ftc.gov 

From: Chapin, Benjamin <Benjamin.Chapin@wilmerhale.com> 

Sent: Friday, March 3, 2023 8:07 PM 

To: Anguizola, Roberto <ranguizola@ftc.gov> 

Cc: Tonnesen, Sara <stonnesen@ftc.gov>; Evans, James <jevans1@ftc.gov>; Plett, Rebecca 

<rplett@ftc.gov>; Dillaway, Molly <Molly.Dillaway@wilmerhale.com>; Paikin, Jonathan 

<Jonathan.Paikin@wilmerhale.com>; Mackey, Katherine <Katherine.Mackey@wilmerhale.com>; 

Gringer, David <David.Gringer@wilmerhale.com>; Bridge, Charles 

<Charles.Bridge@wilmerhale.com>; Berteaud, Joss <Joss.Berteaud@wilmerhale.com>; Todd, 

Spencer L. <Spencer.Todd@wilmerhale.com>; Martin, Shelby L. <Shelby.Martin@wilmerhale.com>; 

Woodman, Derek <Derek.Woodman@wilmerhale.com>; Perkins, Vinecia 

<Vinecia.Perkins@wilmerhale.com>; Salinas, Andres C. <Andres.Salinas@wilmerhale.com>; Silos, 

Phoebe <Phoebe.Silos@wilmerhale.com>; Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, 

Reade <Reade.Jacob@wilmerhale.com> 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

Roberto, 

We appreciate your willingness to agree to our proposal. Attached is Intuit’s updated Final Proposed 

Exhibit List, dated March 3, 2023. The newly designated exhibits described in my last email appear 

at RX 384-A, 385-A, 1337-1364, and 1368-1497. We also have corrected the descriptions for RX 18, 

26, 383, 386, 530, 598, 944, 1105, 1112, 1114-1115, and 1333-1334. 

In addition, please note that Intuit also proposes to add a number of additional publicly available 

documents to its exhibit list, identified at RX 78 and RX 1497-1519. Please confirm you consent to 

the addition of those materials. Stamped versions of all newly identified exhibits will be sent via 

secure FTP today, along with two associated structured productions. 

In terms of next steps, we outline below Intuit’s proposal on how to approach objections to the 

newly-identified exhibits, motions for in camera treatment, and the final deduplication effort and 

joint exhibits required in advance of the prehearing conference: 

Deadline to exchange and serve on the ALJ objections to newly-designated exhibits – March 

15 

Deadline to file motions for in camera treatment for newly-designated exhibits – March 15 

Deadline to exchange lists of proposed duplicate exhibits (per Additional Provision 28), and for 

CC to circulate drafts of JX1 and JX2 – March 13 

Deadline for Intuit to respond to CC’s draft JXs – March 17 

11
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Deadline to finalize JXs and agreement on duplicative exhibits – March 21 

Benjamin Chapin | WilmerHale 

+1 202 663 6443 (t) 

benjamin.chapin@wilmerhale.com 

From: Anguizola, Roberto <ranguizola@ftc.gov> 

Sent: Monday, February 27, 2023 10:12 AM 

To: Chapin, Benjamin <Benjamin.Chapin@wilmerhale.com> 

Cc: Tonnesen, Sara <stonnesen@ftc.gov>; Evans, James <jevans1@ftc.gov>; Plett, Rebecca 

<rplett@ftc.gov>; Dillaway, Molly <Molly.Dillaway@wilmerhale.com>; Paikin, Jonathan 

<Jonathan.Paikin@wilmerhale.com>; Mackey, Katherine <Katherine.Mackey@wilmerhale.com>; 

Gringer, David <David.Gringer@wilmerhale.com>; Bridge, Charles 

<Charles.Bridge@wilmerhale.com>; Berteaud, Joss <Joss.Berteaud@wilmerhale.com>; Todd, 

Spencer L. <Spencer.Todd@wilmerhale.com>; Martin, Shelby L. <Shelby.Martin@wilmerhale.com>; 

Woodman, Derek <Derek.Woodman@wilmerhale.com>; Perkins, Vinecia 

<Vinecia.Perkins@wilmerhale.com>; Salinas, Andres C. <Andres.Salinas@wilmerhale.com>; Silos, 

Phoebe <Phoebe.Silos@wilmerhale.com>; Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, 

Reade <Reade.Jacob@wilmerhale.com> 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

EXTERNAL SENDER 

Ben, 

Thank you for your message. While we disagree that Complaint Counsel has done anything improper 

in connection with the filing of its revised exhibit list with its Pretrial Brief, we agree that the parties 

should work cooperatively to avoid burdening the Court with unnecessary motions practice related 

to the parties’ exhibit lists. We also appreciate receiving your proposal regarding the treatment of 

revised exhibit lists. 

Assuming Intuit is willing to consent to the exhibits that were added to Complaint Counsel’s exhibit 

list since the proposed final list was served on December 16, 2022, Complaint Counsel is willing to 

extend the same courtesy to Intuit’s revised exhibit list and agree to the proposed revisions to the 

exhibit lists referenced in your email. 

We are also amenable to agreeing to a stipulated schedule for filing supplemental objections and 

motions for in camera treatment as suggested in your email. Can you circulate a proposed 

stipulation setting a schedule for addressing these issues? If a call or Zoom discussion would be 

helpful, we are available on Tuesday any time after 2PM. 

Regards, 

Roberto Anguizola 

Federal Trade Commission 

12
 

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FTC BCP/DMP, CC-8602 

Org 1144, Mailstop CC-6316 

600 Pennsylvania Ave., NW 

Washington, DC 20580 

Cell: (202) 256-0452 (preferred) 

Telephone: (202) 326-3284 

E-mail: ranguizola@ftc.gov 

From: Chapin, Benjamin <Benjamin.Chapin@wilmerhale.com> 

Sent: Friday, February 24, 2023 4:54 PM 

To: Plett, Rebecca <rplett@ftc.gov> 

Cc: Anguizola, Roberto <ranguizola@ftc.gov>; Tonnesen, Sara <stonnesen@ftc.gov>; Evans, James 

<jevans1@ftc.gov>; Dillaway, Molly <Molly.Dillaway@wilmerhale.com>; Paikin, Jonathan 

<Jonathan.Paikin@wilmerhale.com>; Mackey, Katherine <Katherine.Mackey@wilmerhale.com>; 

Gringer, David <David.Gringer@wilmerhale.com>; Bridge, Charles 

<Charles.Bridge@wilmerhale.com>; Berteaud, Joss <Joss.Berteaud@wilmerhale.com>; Todd, 

Spencer L. <Spencer.Todd@wilmerhale.com>; Martin, Shelby L. <Shelby.Martin@wilmerhale.com>; 

Woodman, Derek <Derek.Woodman@wilmerhale.com>; Perkins, Vinecia 

<Vinecia.Perkins@wilmerhale.com>; Salinas, Andres C. <Andres.Salinas@wilmerhale.com>; Silos, 

Phoebe <Phoebe.Silos@wilmerhale.com>; Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, 

Reade <Reade.Jacob@wilmerhale.com> 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

Counsel, 

Your unilateral attempts to revise your exhibit list, including the “revised” exhibit list served on the 

ALJ along with your pretrial brief, are improper. As you should know, at this juncture, the parties are 

only able to add exhibits to their exhibit lists with the consent of the other party or by order of the 

ALJ upon a showing of good cause. See Scheduling Order Additional Provision 23. Yet last Friday, 

you served a revised exhibit list that includes additional exhibits we have not consented to include in 

this case. Subject to our effort to reach agreement on revisions to the parties’ exhibit lists, as 

discussed below, you may be required to withdraw that improper list and seek the appropriate 

relief. 

In addition, the purported supplementation of Complaint Counsel’s exhibit list to include additional 

“expert exhibits” is similarly improper. Again, we did not consent to those additions as required by 

the Scheduling Order. And several of the newly included expert exhibits (GX 770-856), which appear 

to be video advertisements for TurboTax and its competitors, do not actually appear to be cited in 

either the Yoeli or Novemsky rebuttal reports. 

Notwithstanding those procedural missteps, Intuit is willing to work cooperatively with you to avoid 

burdening the Court with unnecessary motions practice related to the parties’ exhibit lists. To that 

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end, Intuit plans to update its exhibit list to include the below categories of documents. If Complaint 

Counsel are willing to extend the same courtesy to Intuit’s revised exhibit list, which we will transmit 

by early next week, we are willing to consent to the exhibits that were added to Complaint Counsel’s 

exhibit list since the proposed final list was served on December 16, 2022. 

Additions to Respondent’s Exhibit List 

1. Deposition Transcripts & Exhibits: The parties have continued to take depositions in this 

matter since the last exchange of exhibit lists. To ensure a complete record at the hearing, 

Intuit intends to add to its exhibit list the final transcripts and exhibits associated with the 

more recent depositions, beginning with the deposition of Ms. Shiller. While certain of those 

final transcripts (e.g., Mr. Deal, Ms. Baburek) are not yet final, we propose to include them on 

Intuit’s revised exhibit list and provide stamped versions as soon as the final transcripts are 

available. 

2. AAA Settlement Materials: In connection with the settlement agreement designated as RX 

385, Intuit intends to (i) produce and designate a native version of Exhibit A to that 

agreement; and (2) produce additional customer releases executed pursuant to that 

agreement and include such releases in the compendium exhibit designated as RX 386. We 

additionally intend to update Intuit’s exhibit list to correct the Bates ranges provided for the 

compendia at RX 383 and 386. 

3. TurboTax Advertisements: Intuit intends to supplement its exhibit list by adding additional 

TurboTax advertisements that were disseminated in Tax Years 2019-2022. We additionally 

intend to revise the description of RX 1105 to clarify that it is from Tax Year 2018, and to 

revise the descriptions of RX 1112, 1114, 1115 to clarify that those advertisements are from 

Tax Year 2019. 

4. TY20 Copy Testing Backup: Intuit has identified and intends to produce and designate as 

exhibits additional records relevant to the copy testing discussed in GX 460, including copies 

of the creative content tested. 

5. FTC Decision: Finally, Intuit intends to designate as an exhibit the FTC’s Decision and Order in 

In the Matter of LCA-Vision, No. 1923157 (F.T.C. Jan. 19, 2023). 

Further, assuming the parties are able to agree to the proposed revisions to the exhibit lists, we 

further propose agreeing on a cadence for filing supplemental objections and motions for in camera 

treatment. We think it best to avoid duplicative briefing where possible, and a stipulation setting a 

schedule for addressing those issues may be beneficial to both parties. Please let us know if you 

would be amenable to agreeing to such a schedule. 

Regards, 

Benjamin Chapin | WilmerHale 

+1 202 663 6443 (t) 

benjamin.chapin@wilmerhale.com 

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From: Plett, Rebecca <rplett@ftc.gov> 

Sent: Friday, February 17, 2023 1:58 PM 

To: Dillaway, Molly <Molly.Dillaway@wilmerhale.com>; Chapin, Benjamin 

<Benjamin.Chapin@wilmerhale.com>; Paikin, Jonathan <Jonathan.Paikin@wilmerhale.com>; 

Mackey, Katherine <Katherine.Mackey@wilmerhale.com>; Gringer, David 

<David.Gringer@wilmerhale.com>; Bridge, Charles <Charles.Bridge@wilmerhale.com>; Berteaud, 

Joss<Joss.Berteaud@wilmerhale.com>; Todd, Spencer L. <Spencer.Todd@wilmerhale.com>; Martin, 

Shelby L.<Shelby.Martin@wilmerhale.com>; Woodman, Derek 

<Derek.Woodman@wilmerhale.com>; Perkins, Vinecia <Vinecia.Perkins@wilmerhale.com>; Salinas, 

Andres C. <Andres.Salinas@wilmerhale.com>; Silos, Phoebe <Phoebe.Silos@wilmerhale.com>; 

Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; Jacob, Reade <Reade.Jacob@wilmerhale.com> 

Cc: Anguizola, Roberto <ranguizola@ftc.goV>; Tonnesen, Sara <stonnesen@ftc.gov>; Evans, James 

<jevansl@ftc.gov> 

Subject: RE: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

IEXTERNAL SENDER! 

The passwords are as follows: 

• D9408 Complaint Counsel Expert Exhibits:

• D9408 2.17.23 Complaint Counsel Exhibits:-

From: Plett, Rebecca 

Sent: Friday, February 17, 2023 1:55 PM 

To: molly.dillaway@wilmerhale.com: benjamjn chapjn@wHmerha!e com; 

jonathan.paikin@wilmerhale.com; katherjne mackey@wilmerhale com: 

david.gringer@wilmerhale.com: charles bridge@wilmerhale com: joss berteaud@wilmerhale com; 

spencer.todd@wilmerhale.com: shelby martjn@wilmerhale com: 

derek.woodman@wilmerhale.com: yjnecja perkjns@wHmerha!e com; 

andres.salinas@wilmerhale.com; phoebe silos@wilmerhalecom; jennjfer milici@wHmerha!e com; 

reade.jacob@wilmerhale.com 

Cc: Anguizola, Roberto <rangujzola@ftc gov>; Tonnesen, Sara <stonnesen@ftc gov>; Evans, James 

<jevansl@ftc.gov> 

Subject: D9408: Complaint Counsel's Expert Witness Exhibits and other Exhibits 

Counsel, 

Per the Scheduling Order, we will be sending you shortly via secure file upload Complaint Counsel's 

Expert Exhibits. These exhibits are in addition to exhibits previously listed on Complaint Counsel's 

exhibit list. 

Additional, we are sending a set of 13 other exhibits. 12 of these exhibits (GX 857-868) are native 

15 
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excel spreadsheets produced by Intuit on January 23, 2023, pursuant to the Court’s order on 

Complaint Counsel’s motion to compel. The thirteenth exhibit (GX 869) is a declaration by Wieden + 

Kennedy regarding the authenticity of documents produced. To that end, we have updated our 

exhibit list, which we will send with the documents, to reflect the addition of our expert and other 

exhibits. 

We will send passwords for the zipped folders separately. 

Sincerely, 

Rebecca Plett (she/her) | Attorney | Federal Trade Commission 

Bureau of Consumer Protection | Division of Marketing Practices 

CC-8505 | Org 1144 | Mail Stop CC-6316 

600 Pennsylvania Avenue, NW 

Washington, DC 20580 

Tel: (202) 326-3664 

rplett@ftc.gov 

16
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Exhibit B
PUBLIC

From: Chapin, Benjamin 

To: Evans, James; Anguizola, Roberto; Plett, Rebecca; Tonnesen, Sara 

Cc: Perkins, Vinecia; Salinas, Andres C.; Gringer, David; Todd, Spencer L.; Woodman, Derek; Dillaway, Molly; 

Berteaud, Joss; Dillaway, Molly; Jacob, Reade; Martin, Shelby L.; Silos, Phoebe; Bridge, Charles; Milici, Jennifer; 

Paikin, Jonathan 

Subject: RE: In re Intuit Inc., Docket No. 9408 - CRM Disclosures & Stipulation re: Intuit Witnesses 

Date: Thursday, February 9, 2023 7:50:17 PM 

FEDERAL TRADE COMMISSION | OFFICE OF THE SECRETARY | FILED 3/22/2023 | Document No. 607294 | PAGE Page 30 of 298 * PUBLIC *; 

James, 

We appreciate your confirmation that Complaint Counsel does not intend to update your expert 

reports in response to Intuit’s production of CRM data. Regardless of your view on whether Intuit 

has a “need” to do so, the Court’s December 30 order expressly rejected Complaint Counsel’s prior 

attempt to preclude Intuit from relying on the CRM data. The Court permitted either party to 

update its expert report(s) and we reserve our right to do so. 

Next, we are puzzled by your response with regard to Ms. Baburek’s analyses. We are entitled to 

depose Ms. Baburek about any work she does that may be presented at trial, including any work 

summarizing data produced by Intuit. As a lay witness, we were not expecting her to testify to 

anything other than her personal review and summary of the data (and, even that, we suspect may 

run afoul of the evidentiary rules for lay witness testimony). Please explain what kind of summary 

exhibits you anticipate having the witness create. We are entitled to depose her about the methods 

used to create such summaries and accordingly need them before the deposition. If that disclosure 

can be made by February 15, as requested, we can proceed with Ms. Baburek’s deposition on 

February 23, though we reserve our right to postpone the deposition upon review of the materials 

provided. If you or Ms. Baburek require additional time to provide the disclosures to which we are 

entitled, we will postpone the deposition. 

Finally, Intuit is fine with your proposal to list all deposition and investigational hearing transcripts 

and to jointly move their admission to evidence, so long as you agree (1) that Intuit can reserve all 

objections lodged during those depositions or investigational hearings, and (2) that Intuit may object 

to the admissibility of testimony related to the Free File program only on relevance grounds. 

-Ben 

Benjamin Chapin | WilmerHale 

+1 202 663 6443 (t) 

benjamin.chapin@wilmerhale.com 

From: Evans, James <jevans1@ftc.gov> 

Sent: Tuesday, February 7, 2023 4:35 PM 

To: Chapin, Benjamin <Benjamin.Chapin@wilmerhale.com>; Anguizola, Roberto 

<ranguizola@ftc.gov>; Plett, Rebecca <rplett@ftc.gov>; Tonnesen, Sara <stonnesen@ftc.gov> 

Cc: Perkins, Vinecia <Vinecia.Perkins@wilmerhale.com>; Salinas, Andres C. 

<Andres.Salinas@wilmerhale.com>; Gringer, David <David.Gringer@wilmerhale.com>; Todd, 

Spencer L. <Spencer.Todd@wilmerhale.com>; Woodman, Derek 

<Derek.Woodman@wilmerhale.com>; Dillaway, Molly <Molly.Dillaway@wilmerhale.com>; 

1 
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Berteaud, Joss <Joss.Berteaud@wilmerhale.com>; Dillaway, Molly 

<Molly.Dillaway@wilmerhale.com>; Jacob, Reade <Reade.Jacob@wilmerhale.com>; Martin, Shelby 

L. <Shelby.Martin@wilmerhale.com>; Silos, Phoebe <Phoebe.Silos@wilmerhale.com>; Bridge, 

Charles <Charles.Bridge@wilmerhale.com>; Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; 

Paikin, Jonathan <Jonathan.Paikin@wilmerhale.com> 

Subject: RE: In re Intuit Inc., Docket No. 9408 - CRM Disclosures & Stipulation re: Intuit Witnesses 

EXTERNAL SENDER 

Hi Ben, 

We do not intend to modify our expert reports to respond to the document production ordered by Judge 

Chappell on December 30. As there will be no modification to respond to, and given that the production 

contained Intuit’s own data which it could have had its experts analyze before Intuit’s expert reports were due, 

we don’t believe Intuit should have a need to modify its expert reports either. 

To make her deposition more efficient, we can agree to provide you with analyses of Intuit datasets performed 

by Ms. Baburek that we intend to use at trial as of next Wednesday, February 15. We reserve the right, however, 

to follow Scheduling Order paragraph 26 with regard to final copies of any demonstrative, illustrative, or 

summary exhibits that Ms. Baburek may create, contribute to, or testify regarding. 

Regarding IH and deposition testimony, we propose listing every transcript in this matter on JX2, as described in 

the Scheduling Order, and jointly moving for their admission into evidence at the final prehearing conference. 

That should be the simplest and most efficient way to stipulate to the admissibility of the testimony. Please let us 

know if that works for you. 

Thanks, 

James 

James Evans (he/him) 

Federal Trade Commission 

Bureau of Consumer Protection 

Division of Marketing Practices 

600 Pennsylvania Avenue NW • CC-6316 

Washington, DC 20580 

(202) 326-2026 

james.evans@ftc.gov 

From: Chapin, Benjamin <Benjamin.Chapin@wilmerhale.com> 

Sent: Tuesday, February 7, 2023 11:26 AM 

To: Anguizola, Roberto <ranguizola@ftc.gov>; Plett, Rebecca <rplett@ftc.gov>; Evans, James 

<jevans1@ftc.gov>; Tonnesen, Sara <stonnesen@ftc.gov> 

Cc: Perkins, Vinecia <Vinecia.Perkins@wilmerhale.com>; Salinas, Andres C. 

<Andres.Salinas@wilmerhale.com>; Gringer, David <David.Gringer@wilmerhale.com>; Todd, 

Spencer L. <Spencer.Todd@wilmerhale.com>; Woodman, Derek 

<Derek.Woodman@wilmerhale.com>; Dillaway, Molly <Molly.Dillaway@wilmerhale.com>; 

Berteaud, Joss <Joss.Berteaud@wilmerhale.com>; Dillaway, Molly 

<Molly.Dillaway@wilmerhale.com>; Jacob, Reade <Reade.Jacob@wilmerhale.com>; Martin, Shelby 

L. <Shelby.Martin@wilmerhale.com>; Silos, Phoebe <Phoebe.Silos@wilmerhale.com>; Bridge, 

2
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Charles <Charles.Bridge@wilmerhale.com>; Milici, Jennifer <Jennifer.Milici@wilmerhale.com>; 

Paikin, Jonathan <Jonathan.Paikin@wilmerhale.com> 

Subject: In re Intuit Inc., Docket No. 9408 - CRM Disclosures & Stipulation re: Intuit Witnesses 

Counsel, 

As you know, the Court’s December 30 order permits the parties to modify their expert reports in 

response to Intuit’s production of CRM data. We believe that a staggered supplementation schedule 

will ensure the parties join issue on these data, which you’ve represented are critical to your case. 

We accordingly suggest the following schedule—(1) Complaint Counsel will serve modified expert 

report(s), if any, by February 17; and (2) Intuit will serve modified expert report(s), if any, by March 

3. If you do not intend to modify either of your experts’ reports in response to Intuit’s January 23 

production, please let us know. Inuit nonetheless will reserve its right to do so on or before March 

3. Please let us know if this cadence is acceptable to Complaint Counsel. 

Relatedly, Intuit has repeatedly requested disclosure from Complaint Counsel of any analyses 

performed by your data analyst, Megan Baburek. In addition to my February 1 email, Intuit’s RFP 

No. 36 sought documents concerning data analyses performed by Complaint Counsel or at your 

direction, which would encompass any analyses performed by Ms. Baburek. To ensure her 

deposition on February 23 can go forward as scheduled, please provide the requested disclosures no 

later than Wednesday, February 15. If you are unable or unwilling to do so, we will need to 

postpone her deposition and, if necessary, seek relief from the court. 

Finally, Complaint Counsel’s Final Proposed Witness List indicated you intend to seek a stipulation 

concerning the admissibility of deposition and investigational hearing testimony previously offered 

by the designated Intuit witnesses. Can you let us know what you had in mind and when should we 

expect to see a proposal? 

Regards, 

Ben 

Benjamin Chapin | WilmerHale 

2100 Pennsylvania Avenue NW 

Washington, DC 20037 USA 

+1 202 663 6443 (t) 

+1 202 663 6363 (f) 

benjamin.chapin@wilmerhale.com 

Please consider the environment before printing this email. 

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RX 1520
 

 

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UNITED STATES OF AMERICA

BEFORE THE FEDERAL TRADE COMMISSION

COMMISSIONERS: Lina M. Khan, Chair

Rebecca Kelly Slaughter

Christine S. Wilson

Alvaro M. Bedoya

In the Matter of:

Intuit Inc., a corporation.

Docket No. 9408

SUPPLEMENTAL EXPERT REPORT OF BRUCE F. DEAL

MARCH 9, 2023
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TABLE OF CONTENTS

I. Qualification and Assignment ................................................................................................1

II. Summary of Opinions.............................................................................................................2

III. My Conclusions Expressed in the Deal January 2023 Report Remain

Unchanged After Considering the CRM Data........................................................................3

IV. The CRM Data Are Largely Irrelevant to Complaint Counsel’s Allegations

of Widespread Deception........................................................................................................7

A. The Vast Majority of Interactions in the CRM Data Are Unrelated to

Complaint Counsel’s Allegations ..................................................................................9

B. The Majority of Interactions in the CRM Data Are with Customers

Who Filed for Free and the Number of Interactions that Mention

“Free” in Conjunction with References to Intuit’s Marketing or

Advertising Is Inconsistent with Complaint Counsel’s Allegations ............................11

1. Customers Who Filed Their Tax Returns for Free ................................... 13

2. Customers Who Paid to File ..................................................................... 14

3. Customers Who Explored TurboTax and Pursued Other

Options...................................................................................................... 14

4. Potential Customers and Customers with Insufficient

Identifying Information............................................................................. 15

Appendix A: Materials Relied Upon .......................................................................................... A-1 

Appendix B: Methodology Appendix..........................................................................................B-1 

i
 

 

 

 

 

 

 

 

 

 

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I. QUALIFICATION AND ASSIGNMENT

1. My name is Bruce Deal, and I submitted an expert report in this matter on January 13, 2023

(“Deal January 2023 Report”).1

 The Deal January 2023 Report includes a summary of my

professional experience, my qualifications, and my assignment in this matter.

2. In this supplemental report, I have been asked by counsel to analyze whether additional data

produced by Intuit change any of my opinions presented in the Deal January 2023 Report. I

have also been asked to analyze whether these data provide support for Complaint Counsel’s

allegations of widespread deception in general.2

 I understand these data were produced in

response to a Motion to Compel submitted by Complaint Counsel.3

 These data contain

selected information “pertaining to customers and potential customers who interacted with a

free TurboTax offer or product or service” as recorded in Intuit’s customer relationship

management (“CRM”) databases between November 2, 2020, and January 10, 2023. 4 I refer

to these data as “CRM Data.”5

3. A list of materials I have relied upon in forming my opinions expressed in this report are

listed in Appendix A. In preparing my report, I have utilized the following commercially

available computer programs: Microsoft Office, SAS, Python, and Adobe Acrobat.

1 Expert Report of Bruce F. Deal, In the Matter of Intuit Inc., Docket No. 9408, January 13, 2023 (“Deal January

2023 Report”). 2 Complaint, United States of America before the Federal Trade Commission in the Matter of: Intuit Inc., A

Corporation, Docket No. 9408, March 28, 2022 (“Complaint”).

3 Order Granting Complaint Counsel’s Motion to Compel Production of Documents, In the Matter of Intuit Inc., 

Docket No. 9408, December 30, 2022. 4 Complaint Counsel’s First Requests for Production of Documents to Intuit Inc., In the Matter of Intuit Inc.,

Docket No. 9408, September 12, 2022, pp. 2–6 (“Unless otherwise specified, the time period covered by each

request below shall be from November 1, 2020, through the date of your complete compliance with these

requests.”; “All data pertaining to customers and potential customers who interacted with a free TurboTax offer

or product or service, as contained in your customer relationship management database (‘CRM’), or any 

database(s) used to maintain customer and potential customer information, feedback, complaints and/or sales.”);

CRM Data 1, INTUIT-FTC-PART3-000618568–78. 5 Approximately 1 million customer interactions with Intuit’s customer service representatives were produced. I 

describe the data in detail in Section I of Appendix B, “Methodology Appendix.”

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II. SUMMARY OF OPINIONS

4. The CRM Data do not alter my opinions as stated in the Deal Janmuy 2023 Repo1t, and these

additional data do not provide suppo1t for Complaint Counsel's allegations of deception.

5. fu Section VII of the Deal Janua1y 2023 Repo1t, I concluded that there were 510 customers

(representing ess than tax year 2021 ("TY21") TurboTax

customer base) for whom futuit's customer data may be consistent with Complaint Counsel's

allegations of deception and theories of haim. After employing the same methodology to

analyze the customer service interactions in the CRM Data, I conclude that there are still 510

such customers. I discuss this analysis in Section III.

6. Additional analyses of the CRM Data indicate that these data are almost entirely unrelated to

Complaint Counsel's allegations of deception. I discuss this in Section IV.A.

• Only 34,706 (3.3 percent) of the 1,055,079 interactions in the CRM Data even

mention the word "free." 3,513 of these interactions contain implicit language that

may be suggestive of an expectation that filing would be free and/or mention "free"

in conjunction with references to futuit's mai·keting or adve1tising. Only 502 of these

explicitly mention futuit's marketing or advertising, indicating a possibility that the

customer was seeking to file for free because of futuit's mai·keting or adve1tising.

Putting this result in context, only 0.05 percent of the approximately 1 million

records in the CRM Data ( or 1 in 2,100) ai·e potentially related to Complaint

Counsel's allegations of deception.

• There ai·e hundreds of thousands of interactions in the CRM Data that appear to

reflect ordina1y course of business communication between customers or potential

customers and futuit's customer se1vice representatives providing tax and product

support. These interactions cannot reasonably be characterized as "complaints."

Many refer to issues that commonly arise while using an online product or se1vice,

such as technical issues, or issues with logging into or navigating within a product.

Other interactions ai·e particulai· to tax prepai·ation but ai·e unrelated to the alleged

deception, such as issues involving amending a tax return, printing or downloading a

completed tax return, tracking refond status, claiming a stimulus payment, or

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questions regarding specific tax fo1ms or tax situations. None of these types of 

interactions are related to Complaint Counsel's allegations of deception. 

7. After stratifying the interactions in the CRM Data by customer filing status, I find that the

majority are with customers who filed their returns for free. Interactions with customers who

filed their taxes for free, by definition, cannot support Complaint Counsel's allegations

deception, regardless of the content or nature of these interactions. The 3,513 interactions I

identified that include language suggestive of an expectation that filing would be free and/or

mention Intuit's adve1tising and marketing were associated with 3,481 unique customers or

potential customers. Excluding those who filed for free reduces this number to 1,943

customers. Among those, only 327 customers are associated with interactions that mention

"free" in conjunction with references to Intuit's marketing or adve1tising, a tiny fraction

relative to the-million tax returns filed by customers who paid to use Turbo Tax products

in TY20-21, the-million customers who explored Turbo Tax and pursued other options

in TY20-21, and the estimatedllll million visits to the TurboTax website in TY20-21 by

potential customers who did not proceed to log in. This is not consistent with Complaint

Counsel's allegations of deception. I discuss this in Section IV.B.

III. MY CONCLUSIONS EXPRESSED IN THE DEAL JANUARY 2023 REPORT

REMAIN UNCHANGED AFTER CONSIDERING THE CRM DATA

8. In Section VI of the Deal Januaiy 2023 Report, I identified TY21 Turbo Tax customers

whose experiences with Turbo Tax, as recorded in Intuit's customer data, are inconsistent

with Complaint Counsel's allegations of deception. In Section VII of the Deal Janua1y 2023

Repo1t, I analyzed the remainder of the TY21 Turbo Tax customer base, consisting of

approximately.million customers. The data indicated these customers had limited past

experiences with or awareness of Turbo Tax paid products, that they sta.1ted in Free Edition,

encountered a required upgrade screen during the tax preparation process, and paid to use a

Turbo Tax product, without purchasing other add-on services or live support. 6 

These customers, representing■ re nt t 1 boTax customer base, are those who paid to file their

tax retums in TY21 using Turbo Tax, had complex tax situation that would not qualify them for Free Edition, 

did not reveal preferences for paid features or other capabilities available in paid products, including live 

assistance, did not pay to file using TurboTax in TY19 and/or TY20, did not start their retum in or encounter an 

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9. Using the CRM Data, I extend the analysis from the Deal Janua1y 2023 Repo1i and crossreference the ap roximately■ mil n customers from the TY21 Turbo Tax customer base

with the customer service interactions in the CRM Data. I identify 8,625 interactions from

the CRM Data associated with 7,395 customers in this group. 7 Even a curso1y review of

these interactions reveals that many of them are unrelated to Complaint Counsel's

allegations, and instead reflect ordinaiy course of business interactions between Intuit's

customers and its customer service representatives driven by product or tax suppo1i issues,

such as a customer who "needed to know how to access her w2," 8 or a customer who "had

questions about amending her retum."9

10. Following a systematic methodology outlined in Section II of the Methodology Appendix, I

find that only 518 of these 7,395 customers even mention the word "free" in any of their

interactions. Note that not all of these interactions ai·e suggestive of deception. 1

° For

example, for 119 of the 518 customers, the word "free" appeai·s only in the context of product

names (e.g., "Free Edition") across all of their interactions. 11 Other customers, even if they

mention "free" outside the context of product names, have interactions that still do not relate

upgrade screen for a paid product in TY19 and/or TY20, and did not receive a recommendation to file using a 

paid product in TY2 l. See Deal Janua1y 2023 Report, Section VI. C for how I aITived at the set of the 

approximately.million customers. 

7 There can be multiple interactions per customer in the CRM Data. The Methodology Appendix describes my 

methodology for cross-referencing TurboTax customers in the TY20-21 Customer-Level Data with their 

interactions recorded in the CRM Data. TY21 Customer-Level Data, INTUIT-FfC-PART3-000608572; TY14-

20 Customer-Level Data, INTUIT-FfC-PART3-000608571; CRM Data 1, INTUIT-FfC-PART3-000618568-

78. See Methodology Appendix for additional infonnation relevant to the CRM Data and Appendix D of the

Deal January 2023 Repo1t for infonnation relevant to other data.

8 CRM Data 1, INTUIT-FTC-PART3-000618568-78, casenumber = "1483381163," comment_body ="[ ... ]ex

needed to know how to access her w2. ;Verbatim: I had a I have to get my W. Two but I don't know where

my paper copy is. I let me just make sure it has what I need before I let you get off here with me [ ... ]."

9 CRM Data 1, INTUIT-FTC-PART3-000618568-78, casenumber = "1490613877," comment_body = "[ ... ]ex

had questions about amending her return. ;Verbatim: It just happened when I amended so I don't know, maybe I

did something, I don't know but yeah. I Okay. Alright I appreciate it. I'm about to go back into it [ ... ]."

10 See, e.g., Videotaped Deposition of Megan Baburek, In the Matter of Intuit Inc., Docket No. 9408, Februruy 23,

2023 ("Baburek Deposition"), 109: 13-110:7 ("Q. Let's look at an example of the 'file for free' search te1m.

[ ... ]And looking specifically in Column V, the comment body field, this record captures[ ... ] following

customer interaction, quote, 'CX wanted to file for free so I showed her - so I showed where to go and what to

click on.' Did I read that co1Tectly? A. Yes. [ ... ] Q. Based on what you can see in the comment body field,

would you agree that this customer is not complaining about TurboTax's free TurboTax adve1tising? A. Yes.").

11 This statistic considers interactions where the word "free" appears exclusively as a pa1t of the following product

names: "Free Edition," "TIO Free," or "IRS Free File." See Section 11.B. l of Methodology Appendix.

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to Complaint Counsel’s allegations.12 For example, an interaction with a customer who 

encountered “issues with processing her state return” includes the following comment:

“Walked cx thru a few troubleshooting steps. [...] She was unable to complete because she

had to get off the phone. She will call back tomorrow when she is free [emphasis added].”13

Suggesting that this interaction is somehow evidence of deception—as would be true by 

focusing simply on the number of times the word “free” is mentioned within these

interactions—is simply incorrect.

11. I also identify customers associated with interactions that contain implicit language that may

be suggestive of an expectation that filing would be free and/or mention “free” in conjunction

with references to Intuit’s marketing or advertising.14 I identify 61 of the 518 customers with

such interactions. However, again, not all of these are necessarily related to Complaint

Counsel’s allegations. As an example, one of these interactions, with a customer who worked

for Uber but was not sure if they qualified for Free Edition, includes the following:

“[customer] thinks they are eligible for free edition.”15 Even though this customer may have

expressed an aspiration to file for free, it does not appear to be an expectation explicitly

linked to Intuit’s marketing or advertising.

12 Baburek Deposition, 102:5–103:3 (“Q. So looking at the bottom of this free text field, do you see that the last

two sentences in this record read, quote, ‘Please feel free to contact us again with any questions. Thank you for

using TurboTax.’ Did I read that correctly? A. Yes. Q. So the instance of the term ‘free’ in this record is in

connection with the phrase ‘please feel free to contact us again’; is that right? A. Yes. Q. And on its face, that

would have nothing to do with Intuit’s free TurboTax advertising; right? A. That specific text portion, yes.”).

13 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “1486929252,” comment_body = “Cx

having issues processing state return Cx having issues processing state return. The continue button is missing

from the state page. Walked cx thru a few troubleshooting steps. Made sure all credit and deductions pages were

completed. She was unable to complete because she had to get off the phone. She will call back tomorrow when

she is free [...].” 14 This approach allows for: (i) the word “free” to appear in close vicinity—within five words—of keywords such 

as “expect,” “guarantee,” should,” “suppose,” or “think,” or their variations; or (ii) the interaction to include the

word “free” along with keywords related to Intuit’s marketing or advertising, such as “ads,” “promotion,”

“TV,” or similar. See Methodology Appendix, Section II.B, for details of my methodology. 

15 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “1496623702,” comment_body = “[...]

Situation: cx had questions about uber and if he could use the program. Verbatim: Yes sir. Okay. Computer. 

Okay. All right. Should enter. Alright. Are you ready for the code? | Okay perfect. so I did some delivering for 

uber but they did not give me any sort of 1099. or anything like that. They just gave me a docent and I’m

curious how I would implement input that into into the into the system. [...] Cx thinks they are eligible for free

edition. Walked Cx through charges.”

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12. Consequently, to arrive at a set of customers associated with interactions more likely to relate

to the alleged deception,16 I identify the subset of the 61 customers whose interactions

specifically mention “free” in conjunction with references to Intuit’s marketing or

advertising, indicating a possibility that the customer was expecting to file for free because

of Intuit’s marketing or advertising. Only 17 of the 61 customers meet these criteria. Among

these 17 customers, one had an interaction identical to a complaint by the same customer

previously identified by Complaint Counsel, which I already considered in the Deal January

2023 Report.17 Setting this duplicate interaction aside to avoid double counting, I arrive at 16

customers whose interactions with Intuit recorded in the CRM Data could be potentially

relevant to Complaint Counsel’s allegations, and for which the CRM Data provide new

information about these customers relative to the information I considered when filing my

previous report.

13. In my review of these interactions, however, even this set appears to contain interactions

unrelated to Complaint Counsel’s allegations. For example, a customer who called “for info

on amending return after filing and receiving form 1099-G” was advised “to go back to the

original return ad [sic] locate the amend option,” reporting that “it was just an easy form free

on the intuit TurboTax [emphasis added].” Even though the words “ad” and “free” both

appear in the CRM interaction, the custome

18

r was seeking information on how to amend their

tax return and the word “ad” appears to be a typo for “and.” Suggesting that this interaction is

somehow evidence of deception—as would be true by focusing simply on the number of

times Intuit’s marketing or advertising is mentioned within these interactions—is also

incorrect.

16 Complaint, ¶ 57 (“Thus, Intuit’s deceptive door-opener ads described above bring consumers to the TurboTax

website representing that consumers can file their taxes for free using TurboTax, but once there, many

consumers encounter screens that inform them that they cannot complete and file their taxes for free.”) and

¶ 119 (“In numerous instances in connection with the advertising, marketing, promotion, offering for sale, or

sale of online tax preparation products or services, Respondent represents, directly or indirectly, expressly or by 

implication, that consumers can file their taxes for free using TurboTax.”).

17 Deal January 2023 Report, ¶ 160.

18 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “1495287518,” comment_body = “Cx call

for info on amending return Cx call for info on amending return after filing and receiving form 1099-G. Cx was 

advise to go back to the original return ad locate the amend option and res. System Generated Summary via

ASTAR version: 1.0.2 Situation: cx filed her daughter’s taxes and realized she had unemployment income. 

;Verbatim: Okay I I filed my daughter’s taxes, it was just an easy form free on the intuit TurboTax And now

realize she I had unemployment income that I got to amend a return [...].”

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14. fu the Deal Janumy 2023 Repoit, I identified 510 TY21 customers, representing ess hanl

21 Tur oTax r b se, for whom futuit's customer 

data may be consistent with Complaint Counsel's allegations of deception and theories of 

hmm and who provided a low PRS or customer rating, or filed a complaint identified by 

Complaint Counsel. 19 I consider the 16 customers identified above in the same way. That is, I 

consider a potentially relevant interaction in the CRM Data to be equivalent to a low PRS or 

customer rating, or a complaint identified by Complaint Counsel; I also considered this 

info1mation in the context of the entirety of the customer data available to me and that I 

analyzed in the Deal Janumy 2023 Report. All 16 of these customers have characteristics that 

indicate their experiences as reflected in the data-such as time-to-upgrade screen, mm·keting 

channel, or past experience with TurboTax-were inconsistent with Complaint Counsel's 

allegations of deception and theories of hmm. Therefore, these m·e not incremental to the 510 

customers I identified in my previous report. Therefore, the CRM Data do not at all change 

my opinions expressed in the Deal Janumy 2023 Repo1i. fudeed, none of the calculations 

even change. 20

IV. THE CRM DATA ARE LARGELY IRRELEVANT TO COMPLAINT

COUNSEL'S ALLEGATIONS OF WIDESPREAD DECEPTION

15. The CRM Data, as I understand, pe1iain to customers and potential customers who interacted

with a free Turbo Tax offer, product, or service. 21 Based on my analysis, and as described

below, the CRM Data. capture various types of interactions including many unrelated to

customer complaints, such as sales or technical suppo1i. 22 These data also contain customer

19 See Deal January 2023 Report, ,r 161. 

20 Even if I treated all of these 16 interactions as additive to the 510 customers identified previously, an approach 

that I do not endorse, the number of potentially deceived TY2 l customers would remain insignificant and my 

opinions would remain unchanged. 

21 Complaint Counsel's First Requests for Production of Documents to Intuit Inc., In the Matter of Intuit Inc., 

Docket No. 9408, September 12, 2022, ,r 22 ("All data pertaining to customers and potential customers who 

interacted with a free TmboTax offer or product service, as contained in yow- customer relationship 

management database ("CRM"), or any database(s) used to maintain customer and potential customer 

infonnation, feedback, complaints, and/or sales."). 

22 Complaint Counsel's data analyst agreed that CRM database can captm·e various types of interactions. Babmek 

Deposition50:20-5 l :5 ("Q. And you mentioned customer complaints earlier as one type of data in the CRM. 

You recognize that there are other types of data in the CRM; right? A. Yes. Q. A CRM might log, for example, 

technical support calls from a customer; right? A. Yes. Q. It might log sales data or -- it might log sales to a 

customer; right? A. Yes."). 

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complaints across many topics. It is not the case that the full set of interactions in the CRM 

data, or even the full set of complaints in the CRM Data, are related to Complaint Counsel's 

allegations. 23 However, assuming Complaint Counsel's allegations were valid, and deception 

regarding consumers' ability to file for free were widespread, I would expect customer 

interactions recorded in the CRM Data to include a large number of customers and potential 

customers describing that they had been deceived by Intuit's marketing or adve1tising. 24 25 

,

Below, I analyze the available CRM Data to look for evidence of the alleged widespread 

deception. 26 

8 

23 Baburek Deposition, 56:13-57:11 ("Q. You understand that the CRM data is not limited to records of 

consumers who are complaining about Intuit's free TurboTax advertising; right? A. Yes. Q. What is the basis 

for that understanding? A. That the records provided could complain -- could contain complaints not related to -

- specific to this case. Q. And, in fact, the records provided could include records of customer interactions that 

are not complaints at all; right? A. Okay."). 24 I include "potential customers" in my analyses due to the fact that Complaint Counsel and their experts claim 

that even consumers who did not file using Turbo Tax-including consumers who did not create an account or 

even visit the TurboTax websit~ould ha:ve been deceived by Intuit's advertising. Expe1t Rebuttal Report of 

Erez Yoeli, Ph.D., In the Matter of Intuit Inc. , Docket No. 9408, Janua1y 27, 2023 ("Yoeli Rebuttal Repo1t"), 

,r 94 ("First, it omits the- million consumers who visited turbotax.com but did not log in to an existing 

account or create a new account."); Confidential Videotaped Deposition of Erez Yoeli, Ph.D, In the Matter of 

Intuit Inc. , Docket No. 9408, Februa1y 16, 2023 ("Yoeli Depostion"), 240:25-241:18 ("Q. So you're not saying 

that if someone saw a Turbo Tax ad in a pa1ticular year and didn't go to the Turbo Tax website in that year that 

they were deceived? A. I'm saying it's possible. Q. How is that they were deceived? [Objection ... ] A. The --

the question of deception has to do with whether the consumer's interpretation of the ad is that TurboTax would 

be free for them and they actually don't qualify to file for TurboTax for free, and they could have had those --

that experience without having gone to the TurboTax website."); Expert Rebuttal Report of Nathan Novemsky, 

Ph.D., In the Matter of Intuit Inc., Docket No. 9408, Janua1y 27, 2023 (''Novemsky Rebuttal Report"), ,r 282 

("Mr. Deal eliminates as n t ike y to b e y c er who came to the TurboTax website but did 

not log into or create an account, aniving at a pool of onitlllll million TurboTax customers. This measure sets 

aside, without any reason or suppo1t, that millions of consumers who come to the TurboTax website because of 

Intuit's "free" advertising may very well have been deceived by that marketing."); Complaint, ,r 35 ("Given th.is 

advertising, reasonable consumers may believe that the TurboTax products and services Intuit adve1tises as free 

are free for them - that they can file their taxes for free using TurboTax."). 

25 While these "potential consumers" would not be able to submit a customer review or provide a PRS if they did 

not use the product, they could still have reached out to Intuit's customer suppo1t to voice their concerns, and 

these interactions would be included in the CRM Data, and would be supplemental to the data I analyzed in my 

previous report. Deposition of Bruce Deal, In the Matter of Intuit Inc. , Docket No. 9408, Februruy 15, 2023 

("Deal Deposition"), 178:8-15 ("Q. [ ... ]Is there anywhere in your [Deal Januaiy 2023] report that you take 

into account complaints made to Intuit's customer service representatives? A. No. That data wasn't available. 

And as I think I've described many times today, if that data were to become available, it could be done. But, no, 

I don't -- I didn't -- I didn't have that data."). 26 Deal Deposition, 173:7-174:25 ("Q. [W]ould CRM data, in your experience, potentially be a11other place that 

you could find evidence of consumer negative feedback? [Objection] THE WITNESS: I think we've had this 

discussion already. You know, the typical CRM database is sort of basically tracking -- think about every 

customer service agent you've ever talked to. They are typing in some notes. So it's the customer service agent 

typing in notes into some kind of a CRM, saying, oh, I just talked to Bmce, and, you know, he loved his cable 

TV show, or whatever. So I certainly agree it's very messy data. And, you know, I think before, we were talking 

about, is it possible that in that data, there could be someone typing in, Customer XYZ is upset about - you 
 

 

 

 

 

 

 

 

 

 

 

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A. The Vast Majority of Interactions in the CRM Data Are Unrelated to Complaint

Counsel’s Allegations

16. Many of the customer service interactions captured in the CRM Data appear to reflect

ordinary course of business communication between customers or potential customers and

Intuit’s customer service representatives, entirely unrelated to Complaint Counsel’s

allegations of deception. These interactions refer to issues that commonly arise while using a

product or service, such as technical issues, or issues with logging into or navigating within

the product, such as customers “having issues downloading software” or “having issues with

password.”27 Other interactions are particular to tax preparation but unrelated to the alleged

deception, such as issues involving amending a tax return, tracking refund status, claiming

stimulus payment, or questions regarding specific tax forms or tax situations, such as a

customer who “had questions [a]bout his rejected return.”28 My analysis of the full CRM

Data29 identify the following:

More than 346,000 interactions potentially related to inquiries after tax filing, 

including when a tax return may be audited or may need to be amended, or when 

checking on the status of a tax return;

know, thought it was free, and it’s not -- in any kind of context; cable TV, whatever. You know, that’s a very

common sort of generic complaint you see across a lot of things; I didn’t think I was paying for this, and why

do I have this; I was told it was free. Things like that. So it’s certainly -- you know, within this data, there can

be that information. For the analysis I was doing, I had a set of complaints the FTC had identified, and I had

these actual customer reviews, which are kind of systematic and numeric and, you know, represent the actual

experience that they had at the time, so I didn’t -- excuse me -- I didn’t have any need for the CRM data. It’s

messy. If CRM becomes available in some form that can be used and produced in this matter, one can certainly, 

you know, use it. But my experience is, it would be -- it would be a big challenge to try and separate out any --

again, there’s just so much in there and it’s so all over the place and it’s sort of moderated through whatever the

customer service person typed in, things like that. So there’s a lot of challenges and problems with using the

data.”).

27 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “472061249,” comment_body = “cx having 

issues downloading software. Working with cx and AA for over a hour to get the problem fixed. Cx stopped 

replying. 1st and 2nd snippet sent.” CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber =

“465849342,” comment_body = “customer called in having issues with password when she gets to a computer

she will call back to ts.”

28 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “471868586,” comment_body = “Filing 

Questions Cx had questions bout his rejected return.”

29 Interactions can belong to more than one of these categories. My methodology for identifying these interactions

is fully described in the Methodology Appendix. 

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More than 283,000 interactions potentially related to technical issues, such as 

difficulties logging in, installing or downloading software, or receiving error 

messages;

More than 263,000 interactions potentially related to specific issues that arise during 

the tax preparation process, mentioning COVID, crypto, stimulus payments, or 

similar subjects;

Approximately 170,000 interactions potentially related to the tax filing process, 

inquiring about extensions, refund amounts, or refund advances;

Approximately 54,000 potentially incomplete interactions, such as dropped calls or 

unresponsive chats; and 

Approximately 13,000 interactions potentially related to products that I understand 

are not at issue in this case, including TurboTax Desktop products, Mint, or

QuickBooks. 

17. Consistent with this result, the vast majority of interactions in the CRM Data do not mention

the word “free.” Only 34,706 interactions, or 1 in 30, even mention the word “free.” 30 This

finding is also consistent with Complaint Counsel’s own summary exhibits of the CRM

Data.31 By itself, these numbers illustrate the absence of evidence of widespread consumer

deception in these data. Further, unlike Complaint Counsel’s summary exhibits, I recognize

that simply mentioning the word “free” is not sufficient for an interaction to be relevant to

the alleged deception.32 Similar to the analysis described above in Section III, I identified

3,513 interactions in the CRM Data that, in addition to the word “free,” contain implicit

language that may be suggestive of an expectation that filing would be free and/or mention

30 My methodology is described in detail in the Methodology Appendix.

31 The two spreadsheets prepared by Ms. Baburek, “CRM_combined_wordsearch.xlsx” and

“CRM_single_wordsearch.xlsx,” identify 34,679 and 375 observations out of the total of 1,055,079

observations as containing the word “free.” 1,020,025 observations (96.7 percent) are not flagged as such. RX

1374, CRM_combined_wordsearch.xlsx; RX 1376, CRM_single_wordsearch.xlsx. 

32 Note that Ms. Baburek in her analysis produced by Complaint Counsel did not attempt to identify evidence of

the alleged consumer deception. See, e.g., Baburek Deposition, 80:20–23 (“Q. Do you have a belief that this 

type of data analysis would yield results relevant to complaint counsel’s allegations in this case? A. I don’t

know.”) and 96:18–25 (“Q. Did you attempt to validate whether the records returned in your keyword analysis

on the search term ‘free’ were relevant to this litigation? A. No. Q. Why not? A. Because I was not told to 

review the records returned. I was told to search for ‘free’ and return all records with that.”). 

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“free” in conjunction with references to Intuit’s marketing and advertising. 33 Considering 

only the subset of interactions that reference Intuit’s marketing or advertising, I find 502 

interactions, representing 1 in 2,100 entries in the CRM Data, that could potentially be

relevant to Complaint Counsel’s allegations of deception. 

18. To validate my systematic analysis, I conduct a manual review of random samples of

interactions from the CRM Data. I sample interactions that mention “free,” and separately,

sample interactions that do not mention “free.”34 The result of the manual review of the

random samples is consistent with my systematic analysis. That is, (i) none of the

interactions that do not include “free” have evidence indicating that the customer or potential

customer had an expectation of being able to file for free because of Intuit’s marketing or

advertising; (ii) the rate at which interactions from the random samples indicate a possibility

that the customer was seeking to file for free because of Intuit’s marketing or advertising

does not fundamentally differ from the rate identified through my systematic analysis. 35

B. The Majority of Interactions in the CRM Data Are with Customers Who Filed

for Free and the Number of Interactions that Mention “Free” in Conjunction

with References to Intuit’s Marketing or Advertising Is Inconsistent with

Complaint Counsel’s Allegations

19. I also analyze the frequency of potentially relevant interactions in the CRM Data relative to

customer filing status. I rely on the TY20–21 Customer-Level Data to identify which

customers in the CRM Data filed for free, paid to file, or abandoned their returns. A subset of

customers in the CRM Data have insufficient identifying information such that I cannot

identify them in the TY20–21 Customer-Level Data. I analyze this subset separately.

Figure 1 below summarizes the results of this analysis. Additional discussion follows.

33 See Methodology Appendix.

34 I generate four stratified random samples from the CRM Data to ensure that I include interactions from CRM

Data 1 and CRM Data 2, and interactions that mention “free” and interactions that do not. I instruct two

reviewers to examine the content of these randomly selected interactions. See Section III, Methodology

Appendix.

35 See Methodology Appendix.

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Figure 1 

Customers with Interactions in the CRM Data by Filing Status36 

Numbe1· of Customers l\fention "F.-ee" + l\fentio n "F.-ee" + 1Y20-21 

and Potential Customers Mention Expectation of F.-ee 01· Marketing/ Custome1-s and 

Filing Status inCRMData "Free" Marketing(Adve11ising Adve11ising Potential Custome1-s 

Filed for Free 443,717 Not Relevant Not Relevant Not Relevant 

Paid to File 194,547 7,229 970 165 

Explored Turbo Tax and 

Pursued Other Options 128,406 5,781 646 98

Insufficient Identifying 

Information 136,865 4,152 327 52

Total 903,535 17,162 1,943 315 

Notes: 

[A] A customer may be associated with more than one interaction.

[B] There are 10,842 interactions with createddate on or after November 1, 2022.

[C] The number of customers or potential customers with insufficient identifying infonnation is represented by the

number of website visits without a login in TY20-2 l. --is estimated by doubling the number of

consumers who an-ived at the TurboTax website but did not log in or create and account in TY21, as shown in row

[2] of Table 1 in the Yoeli Report (i.e., ). 

[D] As discussed in ,r 20, Complaint Counsel admitted, and their experts affirmed, that Free Edition is a truly free

product and customers who filed for free were unlikely to have been deceived. Therefore, interactions recorded in

the CRM Data that are associated with customers who did not pay to file their federal and state returns are unlikely

to have been deceived, regardless of the content or volume of those interactions. They are hence noted as "Not

Relevant."

[E] I use auth_id_c and createddate to map interactions in the CRM Data onto TY20-21 Customer-Level Data. For

interactions associated with customers with sufficient identifying info1mation, the figure in each cell represents the

number of unique auth_id_c's with the given filing status and at least one interaction of the given catego1y. For

example, the number of unique customers with interactions that mention "free" represents the number of those who

had at least one interaction including "free."

[F] Interactions that do not have an associated auth _id_ c are treated as associated with unique customers for

simplicity. Note that even among these interactions, a many-to-one relationship may exist between interactions and

customers. For example, among the 327 interactions without sufficient identifying info1mation that are identified to

contain implicit language that may be suggestive of an expectation that filing would be free and/or mention "free" in

conjunction with references to Intuit's marketing or adve1tising, three customers, based on their personally

identifiable info1mation, have tv.•o interactions each recorded in the CRM Data.

36 INTUIT-FTC-PART3-000618568-78; a 2 I -FTC-PART3-000618579 - Deal; 

INTUIT-FTC-PART3-000608571; INTUIT12 
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[G] I manually review interactions that have implicit language suggestive of an expectation of filing for free and/or

explicit reference to Intuit's marketing or advertising that are associated with customers or potential customers with

insufficient identifying info1mation, and as a result, cannot be identified in the TY20-2 l Customer-Level Data.

Upon review, interactions indicating that their inquity was related to TurboTax Desktop products or filing of

Canadian tax retums are excluded.

1. Customers Who Filed Their Tax Returns for Free

20. I identify 557,452 interactions (or 52.8 percent of the total interactions in the CRM Data)

associated with 443,717 customers who filed a tax return for free using Turbo Tax in the same

tax year as their interaction in the CRM Data. 37 Complaint Counsel admitted, and their

expe1ts affmned, that Turbo Tax Free Edition is a "trnly free"38 product and that customers

who filed for free were unlikely to have been deceived, since they received exactly what the

at-issue marketing campaign adve1tised. 39 These interactions are thus not relevant as they

cannot provide evidence of the alleged consumer deception, regardless of the content or

nature of the interaction. 40

FfC-PART3-000608572; 

INTUIT-FTC-PART3-000608574; 

-FfC-PART3-000608573--

N T-FTC-PART3-

--

000608570; 

INTUIT-FTC-PART3-000608569; 

INTUIT-FTC- AR 3-0004903 1 

000608568. 

37 Consistent with my approach in the Deal Janua1y 2023 Report, these customers could have filed their federal 

and/or state tax retum for free using either Free Edition or another product. 

38 The Bureau of Competition conceded under oath that TurboTax Free Edition is also "trnly free" for those who 

qualify. See Videotaped Deposition of William T. Maxson, In the Matter of Intuit Inc., Docket No. 9408, 

December 8, 2022 ("Maxson Deposition"), CC-00005358 at 279:6-18 ("Q. Right. And TurboTax Free Edition 

is truly free for the people who qualify to use Turbo Tax Free Edition, coITect? A. Yes. I believe Turbo Tax Free 

Edition product TurboTax or free edition SKU is free for consumers that qualify under the TurboTax te1ms and 

conditions. Q. Not just free, but by the definition used in the complaints it's - TurboTax Free Edition is tmly 

free for those who quali[f]y, coITect? A. For those who qualify, yes, I think it would be fair to say trnly free."). 

39 See, e.g., Novemsky Rebuttal Report, ,r 197 ("[C]onsumers [ ... ] were not deceived because they were eligible 

to file their taxes for free with Turbo Tax"); Yoeli Rebuttal Repo1t, ,r 27 ("[T]here is [ ... ] one catego1y of 

consumers for whom deception was unlikely in the tax year 2021: those who filed their federal and state taxes 

with TurboTax for free in tax year 2021.") 40 Ms. Baburek did not filter out in her keyword analysis record instances of interactions with customers who filed 

for free. See, e.g., Baburek Deposition, 100:4-10 ("Q. [ ... ]You did not attempt to filter out from yow· keyword 

analysis records where the customer, in fact, did file for free using Turbo Tax Free Edition; right? A. I did not 

filter out any of the data."); Baburek Deposition, 116:21-25 ("Q. You also didn't attempt to identify which 

consumers in the CRM data filed for free, using TurboTax; coITect? A. CoITect. I just used the word searches to 

identify rows."). 

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2. Customers Who Paid to File 

21. I identify 209,975 interactions (or 19.9 percent of the total interactions in the CRM Data) 

associated with 194,547 customers who paid to file a tax return using Turbo Tax. 

41 7,229 of 

these customers are associated with interactions that mention "free" and of these, 970 

customers are associated with interactions that contain implicit language that may be 

suggestive of an expectation that filing would be free and/or mention "free" in conjunction 

with references to Intuit's marketing or adve1tising. Only 165 of these are associated with 

interactions that mention Intuit's marketing or advertising. Of the - million customers 

who paid to file using TurboTax in TY20- 21, this represents approximately 

customers associated with such interactions. This evidence is inconsistent with Complaint 

Counsel's allegations that customers were deceived into filing their tax return using a paid 

product. 42 

3. Customers Who Explored Turbo Tax and Pursued Other Options 

22. I identify 141,591 interactions (or 13.4 percent of the total interactions in the CRM Data) 

associated with 128,406 customers who explored Turbo Tax and pursued other options in the 

same tax year as their interaction in the CRM Data. 5,781 of these customers are associated 

with interactions that mention "free," and of these, 646 customers are associated with 

interactions that contain implicit language that may be suggestive of an expectation that 

filing would be free and/or mention "free" in conjunction with references to Intuit's 

marketing or advertising. Only 98 of these customers are associated with interactions that 

mention Intuit's marketing or adve1tising. This represents approximately 

customers among the - 1 customers who logged in to their Turbo Tax account but 

pursued other options, as indicated by abandoning or not even sta1ting a Turbo Tax return in 

TY20- 21. This evidence is also inconsistent with Complaint Counsel's allegations of 

41 These interactions contain the 8,625 a Section III. Note that while 8,625 

interactions indicated in Section III are among the. 1 i o TY21 customers at risk of potential deception at 

the time they filed their TY21 taxes, these 209,975 interactions are associated with all customers who paid to 

file in TY20- 2 l - million). 

42 As I note in the Deal January 2023 Report, there is also evidence in Intuit's customer data, for this and other 

categories of customers, inconsistent with Complaint Counsel's allegations of deception for the vast majority of 

Turbo Tax customers and there are no data supporting claims that Intuit's alleged deception resulted in 

customers using TurboTax paid products in TY21 as alleged by Complaint Counsel. See Deal Janua1y 2023 

Report., Sections VI and VII. 

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deception and directly contradicts the opinions offered by Dr. Y oeli in his repo1i and 

deposition regarding these customers. 43 

4. Potential Customers and Customers with Insufficient Identifying Information

23. Continuing with the same logic, I identify 146,061 interactions (or 13.8 percent of the total

interactions in the CRM Data) associated with 136,865 customers or potential customers who

have insufficient identifying infonnation to categorize them by the filing status. For some of

these interactions, the customer infonnation provided does not match any tax return in the

relevant year, while others simply do not contain sufficient info1mation to identify the

customer in the TY20-21 Customer-Level Data. I discuss each of these two sub-groups

below.

a. Customers Who Did Not File a Turbo Tax Online Return in the Same Tax

Year as Their Interaction in the CRM Data

24. I identify 70,092 interactions (or 6.6 percent of the total interactions in the CRM Data) for

which the customer information provided does not match any completed or abandoned tax

return in the TY20-21 Customer-Level Data. There are many reasons why this could occur.

For instance, the interactions could have occuned with customers who forgot their password

and failed to log into their account; with customers reaching out regarding products not at

issue, such as Turbo Tax Desktop, QuickBooks, or Mint, or other products not captured in the

TY20-21 Customer-Level Data; with customers with multiple accounts; or with customers

who interacted with Turbo Tax only after June 10, 2022 and thus are not captured in the

43 Dr. Yoeli argues that the behavior of customers who logged into their TurboTax accounts but pursued other 

options is consistent with alleged deception. See Yoeli Rebuttal Report, ,r 101 ("[T]he behavior of these 

customers is in line with what one would expect from deceived customers: they log on to TurboTax, and upon 

potentially discovering they were dee ived s me leave before pay t file their taxes"). See also Yoeli 

Rebuttal Report, ,r 108 ("The bottom line is, for t - i o um oul t h ve 

been deceived because they explored Turbo Tax but pursued other options: they could have faced high switching 

costs, they could have been d cei d and in fa t th y behaved in line with consu who were deceived."); 

Yoeli Depostion, 319:3-15 ("Q. [ ... ] how many[ ... ] ofth- i e s s e i t Mr. Deal 

calls a free TurboTax product and subsequently did not file their tracking with TurboTax, did not qualify to file 

their taxes for free using TurboTax? A. I did not look at that. Q. You write it is possible that these customers 

came to the TurboTax's website expecting to file their taxes for free and on discovering that was the case left 

TurboTax; right? A. I do write that."). For the reasons stated in the Deal January 2023 Repo1t, I disagree. 

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TY20–21 Customer-Level Data.44 These 70,092 interactions are associated with 60,896

customers or potential customers.45

25. Within this subset, 2,055 of these customers or potential customers are associated with

interactions that mention “free.” 185 of these customers or potential customers are associated

with interactions that contain implicit language that may be suggestive of an expectation that

filing would be free and/or mention “free” in conjunction with references to Intuit’s

marketing or advertising. Only 30 of these customers or potential customers are associated

with interactions that mention Intuit’s marketing or advertising.46

b. Potential Customers and Customers with Insufficient Identifying

Information

26. I also identify 75,969 interactions (or 7.2 percent of the total interactions in the CRM Data)

that do not contain sufficient identifying information to link the customers involved to the

TY20–21 Customer-Level Data. Again, there are several reasons why this could—and did—

occur. For instance, these could be interactions that occurred with customers before they

created their TurboTax accounts, with customers who provided incomplete information, with

customers who dropped the call, with potential customers who did not proceed to log in to

TurboTax, with customers using other products such as TurboTax Desktop; or these could be

the result of data limitations in the CRM database.47 For example:

A non-Intuit customer called after receiving texts with a TurboTax security code

because they were “worried there might be a potential security issue.” 48

44 As discussed in my January 2023 Report, the TY21 Customer-Level Data only contain TurboTax Online returns

initiated through June 10, 2022. Customer interactions in CRM Data are logged through January 10, 2023. 

45 See Methodology Appendix, Section I.

46 These counts exclude customers or potential customers with insufficient identifying information that would

allow me to locate them in the TY20–21 Customer-Level Data whose interactions indicated that their inquiry 

was related to TurboTax Desktop products or filing of Canadian tax returns.

47 Note that the fact that a customer cannot be mapped to TY20–21 Customer-Level Data does not imply that this 

customer did not use TurboTax or did not proceed to logging into their account.

48 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “150954054,” comment_body = “[...] Yes, 

I’m calling you because I’m worried there might be a potential security issue in the last 20 minutes or so I’ve

received three texts that I did not request Two of them are supposedly TurboTax codes that are six digit nbers.

| And then I got one that says your intuit code is a six digit nber. And I am as far as I know, I’m not a TurboTax

customer or an intuit customer. I’m wondering if some buddy is trying to, you know, use my information to

steal it from you [...].”

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A mother called on behalf of her son “to see if her son’s taxes were accepted.” 49

A first-time tax filer asked if their “best option [is] to use the free live help.” 50

A desktop product user reached out to seek help to “download CD to Windows 

computer.”51

27. Within this subset, 2,097 of these customers or potential customers are associated with

interactions that mention “free.” 142 of these customers or potential customers are associated

with interactions that contain implicit language that may be suggestive of an expectation that

filing would be free and/or mention “free” in conjunction with references to Intuit’s

marketing or advertising. Only 22 of these customers or potential customers had interactions

that mention Intuit’s marketing or advertising.52

c. There Are Very Few Interactions in the CRM Data from Potential

Customers and Customers with Insufficient Identifying Information

28. One of the critiques raised by Complaint Counsel and its experts is that perhaps a large

number of consumers are deceived into believing they would be able to file for free, but

realized before even logging in or creating an account that they do not qualify for TurboTax

Free Edition.53 Even though the situations of these potential customers are not consistent

49 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “1489029692,” comment_body = “[...]

Situation: cx called in to see if her son’s taxes were accepted. ;Verbatim: And you need to anybody. I wanted to 

speak on behalf of the taxes that I I owe. Tell him, can I speak to you? | We spoke on the [PII] because he did 

his taxes, he didn’t get a chance to show me. So I can I told him don’t put them in before, let me check them to

see because I’m training him on how to do this. He has to learn so I don’t know what happened it went through. 

[...]”

50 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “469679189,” subject = “[...] I am filing 

taxes for the first time by myself and I have to file for two states, is my best option to use the free live help?”

51 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “476821839,” comment_body = “[...] Cx is 

unable to download CD to Windows computer. Says when he enters CD, nothing happens. Walked him thru

settings to disable but cx states that he is unable to make any changes (nothing allows him to click on it). Tried

enabling firewall to allow app access but unable to make those changes.. [...] Sent free download version to 

email confirmed on acct.”

52 These counts exclude customers or potential customers with insufficient identifying information that would

allow me to locate them in the TY20–21 Customer-Level Data whose interactions indicated that their inquiry 

was related to TurboTax Desktop products or filing of Canadian tax returns.

53 See, e.g., Yoeli Rebuttal Report, Section VI.A. See also Novemsky Rebuttal Report, ¶ 283 (“As an initial

matter, Mr. Deal eliminates as not likely to be deceived any consumers who came to the TurboTax website but

did not log into or create and [sic] account [...]. This measure sets aside, without any reason or support, that

millions of consumers who come to the TurboTax website because of Intuit’s ‘free’ advertising may very well

have been deceived by that marketing.”). Deal Deposition, 93:5–23 (“Q. A consumer who saw an Intuit ad but

didn’t log into their account is excluded from your analysis; right? A. I mean, I don’t know if I would say

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with deception (i.e., causing them any injmy due to spending money or even spending 

54 meaningful time on the website because they did not even get to the point of logging in), 

Complaint Counsel has posited that they may still be deceived. 55 I disagree with this 

conception of deception because, as explained in the Deal Januaiy 2023 Report, the 

Turbo Tax website directs consumers to the "Products & Pricing" page, where potential 

customers encounter the product lineup and other infonnation and interactive tools that allow 

them to learn about the Turbo Tax products. 56 The challenged ads expressly invited 

consumers to "see if you qualify" at the TurboTax website and, as Dr. Yoeli conceded in his 

deposition, qualifying infonnation about Turbo Tax Free Edition is accessible in a matter of 

seconds.57

excluded in the sense that ar of hem; I talk about them; they're in the funnel; there's, you know, 

whatever it is,■million people -- ■milli nt c ns We don't have an AUTH ID for them, so ... So I'm 

aware of them, but I - they're not customers. They haven't even gone through the step of actually even creating 

an account. So if you have an expectation of getting it for free and then you don't even bother to create an 

account, that seems inconsistent with an expectation. It might be an interest; oh, gosh, that's interesting; I 

wonder if I qualify for that. So exploration, lots of reasons why people look at websites there, but it doesn't -- it 

is not consistent with having an expectation of filing for free."). 

54 Yoeli Depostion, 50:7-51 :4 ("Q. And in your definition of deception does that concept of materiality play a 

role? A. I have not focused on that in describing my definition of deception to you obviously you don't look at 

deception if you don't think it matters, so I guess there is a two step process one looks at deception when you 

think it matters and then one applies that definition. Q. If someone shows up at the TurboTax website expecting 

TurboTax to be free from them and before they begin preparing their taxes, finds out that it is not free for them, 

how is that consumer hanned? A. The main issue for a consumer like that that you've just described -- this is 

somebody who does not actually file with Turbo Tax. -- is that they now have a less clear picture of what's 

going on in the market. It makes it harder for them to rely on advertising claims in general and make a decision 

as to which product that they're going to use.") 

55 Yoeli Rebuttal Repo1t, ,r 94 ("Fi t, t o i t - illi o su e s otax.com but did not 

log in to an existing account or create a new account."); Yoeli Depostion, pp. 240-241 ("Q. So you're not 

saying that if someone saw a TurboTax ad in a paiticular yeai· and didn't go to the Turbo Tax website in that 

year that they were deceived? A. I'm saying it's possible."); Novemsky Rebuttal Report, ,r 282 ("Mr. Deal 

eliminates as not likely to be deceived any consumers who came to the TurboTax website but did not log into or 

create an account, an-iving at a pool of only-1ni ion TurboTax customers. This measure sets aside, without 

any reason or suppo11, that millions of consumers who come to the TurboTax website because oflntuit's "free" 

advertising may ve1y well have been deceived by that marketing."); Complaint, ,r 35 ("Given this advertising, 

reasonable consumers may believe that the TurboTax products and services Intuit adve11ises as free are free for 

them - that they can file their taxes for free using Turbo Tax."). 

56 Deal Janua1y 2023 Report, ,r 68. 

57 Yoeli Depostion, 34:1-35:5 ("Q. Fair enough. Did it take you a long time from typing in 'Turbo Tax' to get to 

that web page? A. No. Q. In fact, it was a matter of seconds from typing 'TurboTax' into my phone to an-iving 

at the web page where you're cun-ently -- where you cun-ently are; con-ect? A. Yes, it took a few seconds. Q. 

And at the top of the page, do you see something -- at the top of page where you are on my cell phone, do you 

see something that says, 'See if you qualify'? A. I mean, I do now. Q. Okay. And click on, if you don't mind, 

'See if you qualify.' A. Okay. Q. Did what do you see now? A. There's a pop-up, and it says what qualifies is a 

simple tax return. Q. How long did it take from getting to the top of the web page to seeing the pop-up? A. 

Minus all the questions? Q. Minus the questions. A. Probably a -- I don't know -- ten - five to ten seconds, 

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29. Such a framework suggests that Intuit might have deceived consumers but only to then

educate them about the potential costs without collecting any payment. Deceiving masses of

potential customers without monetizing those interactions hardly seems like a rational

business strntegy. Similarly, if it did occur, one would expect to observe such aggrieved

consumers calling Intuit's customer representatives to complain about the deception. These

consumers, who according to Dr. Y oeli "could have been deceived," 58 would not have

identifying customer info1mation in the CRM Data. As discussed above, there are a total of

146,061 interactions associated with 136,865 customers or potential customers with

insufficient identifying info1mation to be categorized by the filing status of the customers

involved.59 A total of 4,152 of these customers or potential customers are associated with

interactions that mention "free," and 327 among them are associated with interactions that

contain implicit language that may be suggestive of an expectation that filing would be free

and/or mention "free" in conjunction with references to Intuit's marketing or adve1tising. 60 

Only 52 of these customers are associated with interactions that mention Intuit's marketing

or adve1tising, which could potentially be related to the alleged deception. 61

30. A simple calculation demonstrates that this number of customers is miniscule relative to the

number of visits to the Turbo Tax website. Employing Dr. Yoeli's approach to calculating the

number of bounced visits to the Turbo Tax website in TY21 (i.e., visits that did not result in a

customer logging in or in an account being created as the difference between the 1111

million who visited the website a -million who logged in) s s in-m 1 on

visits.62•63 These data are not available for TY20, so I double this number to create a rough

assuming somebody actually does click on 'See if you qualify' and notices it, because until you asked me, I 

didn't see it.").

58 Yoeli Rebuttal Repo1t, ,r 4 ("This omits a large number o consumers who could have been deceived by 

Intuit's ads. First, it omits the-1 i o consumers who visited turbotax.com but did not log in to an existing 

account or create a new account."). 59 146,061 is calculated as the sum of 70,092 (repo1ted in Section IV.B.4.a) and 75,969 (repo1ted in Section 

IV.B.4.b).

60 I also removed from this group customers or potential customers whose interactions indicated that their inquity 

related to Turbo Tax Desktop products or filing of Canadian tax returns. 

61 These statistics are calculated as the sum of the coITesponding figures reported in Sections IV.B.4.a and 

IV.B.4.b.

62 Yoeli Rebuttal Repo1t, Table 1. 

63 I note that the calculations in the Yoeli Rebuttal e t refeITing a y ■ i n or-million are 

incoITect, as See, e.g., Yoeli Rebuttal Report, ,r 94 ("First, it omits the 

-million consumers who visited turbotax.com but did not log in to an existing account or create a new

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estimate of the number of bounced visits to the Turbo Tax website in TY20 and TY21. If one 

were to attribute all 52 customers associated with such interactions to the estimatedllll 

million bounced website visits for TY20 and TY21, the result would be that approximatelyl 

website visits. The miniscule number of these complaints is inconsistent with 

the allegations of deception. 

$ik 

Bruce Deal 

March 9, 2023 

accow1t."). See also Yoeli Rebuttal Repo11, ,r 98 ("Specifically, he omits the more than ■ million customers in 

row [2] and begins his analysis with row [3]"). 

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APPENDIX A

Materials Relied Upon

Legal Documents

Complaint Counsel’s First Requests for Production of Documents to Intuit Inc., In the Matter of

Intuit Inc., Docket No. 9408, September 12, 2022.

Complaint Counsel’s Supplemental Responses to Intuit’s First and Second Set of Interrogatories, 

In the Matter of Intuit Inc., Docket No. 9408, December 22, 2022 and attachments.

Complaint, United States of America before the Federal Trade Commission in the Matter of: 

Intuit Inc., A Corporation, Docket No. 9408, March 28, 2022. 

Confidential Videotaped Deposition of Erez Yoeli, Ph.D, In the Matter of Intuit Inc., Docket No. 

9408, February 16, 2023 

Deposition of Bruce Deal, In the Matter of Intuit Inc., Docket No. 9408, February 15, 2023.

Expert Rebuttal Report of Erez Yoeli, Ph.D., In the Matter of Intuit Inc., Docket No. 9408, 

January 27, 2023.

Expert Rebuttal Report of Nathan Novemsky, Ph.D., In the Matter of Intuit Inc., Docket No. 

9408, January 27, 2023.

Expert Report of Bruce F. Deal, In the Matter of Intuit Inc., Docket No. 9408, January 13, 2023.

Order Granting Complaint Counsel’s Motion to Compel Production of Documents, In the Matter

of Intuit Inc., Docket No. 9408, December 30, 2022. 

Videotaped Deposition of Megan Baburek, In the Matter of Intuit Inc., Docket No. 9408, 

February 23, 2023.

Videotaped Deposition of William T. Maxson, In the Matter of Intuit Inc., Docket No. 9408, 

December 8, 2022, CC-00005358. 

Data

Complainant Tax History Data, INTUIT-FTC-PART3-000608568.

CRM Data 1, INTUIT-FTC-PART3-000618568–78. 

CRM Data 2, INTUIT-FTC-PART3-000618579 - Deal.

INTUIT-FTC-PART3-000618579. 

RX 1374, CRM_combined_wordsearch.xlsx.

RX 1376, CRM_single_wordsearch.xlsx.

TY14–20 Customer-Level Data, INTUIT-FTC-PART3-000608571.

TY19–20 Upgrade Screen Data, INTUIT-FTC-PART3-000608573.

TY21 Customer Review ID Crosswalk, INTUIT-FTC-PART3-000608569. 

TY21 Customer Reviews, INTUIT-FTC-PART3-000490341. 

TY21 Customer-Level Data, INTUIT-FTC-PART3-000608572. 

TY21 Upgrade Screen Categorization, INTUIT-FTC-PART3-000608570. 

TY21 Upgrade Screen Data, INTUIT-FTC-PART3-000608574. 

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Public Documents

@SenWarren, “Intuit Has Raked in Billions by Tricking Americans into Paying for Tax Filing 

Serviecs That Should Be Free,” May 4, 2022, 

https://twitter.com/SenWarren/status/1522026666603819008, accessed March 9, 2023.

Frankel, Alison, “Intuit Defends $40 Million Class Settlement, Attacks Mass Arbitration Firm,”

Reuters, December 9, 2020, https://www.reuters.com/article/legal-us-otc-intuit/intuitdefends-40-million-class-settlement-attacks-mass-arbitration-firm-idUSKBN28J34A, 

accessed March 9, 2023.

Frankel, Alison, “Judge Breyer Rejects $40 Million Intuit Class Settlement Amid Arbitration 

Onslaught,” Reuters, December 22, 2020, 

https://www.reuters.com/article/idUSKBN28W2M5, accessed March 9, 2023. 

Root, Tik, “Why Are Millions Paying Online Tax Preparation Fees When They Don’t Need 

To?,” ProPublica, June 18, 2018, https://www.propublica.org/article/free-file-online-taxpreparation-fees-intuit-turbotax-h-r-block, accessed March 9, 2023.

State of California Office of the Attorney General, Press Release, “Attorney General Bonta

Announces Nationwide Settlement Against Intuit for Deceptive Advertising of “Free”

TurboTax Products,” May 4, 2022. https://oag.ca.gov/news/press-releases/attorneygeneral-bonta-announces-nationwide-settlement-against-intuit-deceptive, accessed March

9, 2023. 

Internal Intuit Documents 

Intuit, “FY’22 KPI Book,” March 2, 2022, INTUIT-FTC-PART3-000485269. 

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APPENDIX B

Methodology Appendix

This Methodology Appendix provides details for the analyses presented in the expert report. 

Section I describes the underlying datasets used in analyses. Section II documents the

methodology used to identify potentially relevant or potentially irrelevant interactions in the

data. Section III describes manual review of random samples to validate my systematic analysis.

Table of Contents

I. Data Summary ........................................................................................................................2

A. CRM Data 1 ...................................................................................................................2

1. Data files: INTUIT-FTC-PART3-000618568–78 .................................................. 2

2. Data Description ..................................................................................................... 2

3. Examples of Data (20 Entries) ................................................................................ 3

B. CRM Data 2 ...................................................................................................................4

1. Data files: INTUIT-FTC-PART3-000618579 – Deal............................................. 4

2. Data Description ..................................................................................................... 4

3. Examples of Data (20 Entries) ................................................................................ 5

C. Identifying the Unique Number of Customers in the CRM Data ..................................6

II. Methodology to Identify Potentially Relevant and Potentially Irrelevant

Interactions..............................................................................................................................7

A. Keywords Unlikely to Be Related to Complaint Counsel’s Allegations .......................8

B. Interactions Potentially Relevant to Complaint Counsel’s Allegations .........................9

1. Interactions That Mention “Free” ........................................................................... 9

2. Interactions That Contain Implicit Language That May Be Suggestive

of an Expectation That Filing Would Be Free ...................................................... 12

3. Interactions That Reference Advertising .............................................................. 13

III. Manual Review of Random Samples....................................................................................14

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I. DATA SUMMARY

[1] I understand that Intuit produced data contained in its customer relationship management

(“CRM”) database in response to a Motion to Compel submitted by Complaint Counsel. 1 These

data include information on interactions between Intuit’s customer service representatives and

customers or potential customers who interacted with a free TurboTax offer, product, or service,

from November 2, 2020 to January 10, 2023, based on information in createddate.

2 I describe

below each data file I used for my analyses.

A. CRM Data 1

1. Data files: INTUIT-FTC-PART3-000618568–78

2. Data Description

[1] I refer to data contained in INTUIT-FTC-PART3-000618568–78 as the “CRM Data 1.”

These data include categorizations, descriptions, and summaries of the interactions.

[2] Each row in the CRM Data 1 represents a customer interaction, uniquely identified by the

casenumber variable. In total, the dataset contains 1,054,585 observations. Multiple interactions

can be associated with the same customer (as determined auth_id__c or other personally

identifiable information such as name, email, and phone) in the same or in different tax years.3

[3] Each column in the dataset represents a variable that describes information associated with a

particular interaction. The dataset contains information on the following:

Personally identifiable information: contact_mailing_address__c,

encoded_contact_first_name__c, contact_email__c, allemails__c, name, email, phone, 

mobilephone, homephone, mobilephone1

Other identifiers: casenumber, accountid, auth_id__c, case_number_text__c

Descriptions and summaries of the interaction: subject, description, 

short_description__c, investigation_subject__c, comment_body

Categorical variables: case_channel__c, producttags__c, product__c, category__c, 

segment__c, sub_category__c, product_pick__c

Date variables: createddate, date_time_opened_2__c, closeddate

1 Order Granting Complaint Counsel’s Motion to Compel Production of Documents, In the Matter of Intuit Inc., 

Docket No. 9408, December 30, 2022. 2 Complaint Counsel’s First Requests for Production of Documents to Intuit Inc., In the Matter of Intuit Inc.,

Docket No. 9408, September 12, 2022, pp. 2–6 (“Unless otherwise specified, the time period covered by each

request below shall be from November 1, 2020, through the date of your complete compliance with these

requests.”; “All data pertaining to customers and potential customers who interacted with a free TurboTax offer

or product or service, as contained in your customer relationship management database (“CRM”), or any

database(s) used to maintain customer and potential customer information, feedback, complaints and/or sales.”). 

3 I use the createddate to infer which tax year the interaction was initiated in. For example, if an interaction was

initiated between November 1, 2021, and October 31, 2022, I consider the interaction to be related to TY21. 

The same logic is applied to TY20 and TY22.

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[4] auth_id__c and createddate, where available, were used to match observations in the CRM

Data 1 to corresponding observations in the Customer-Level Data for TY20–21. 4 Of the 813,292

unique auth_id__c values associated with 1,043,743 interactions that occurred between

November 1, 2020 and October 31, 2022, 762,528 (94 percent) appear in the Customer-Level

Data for TY20–21 in the corresponding year. The remaining 75,925 interactions do not have

accompanying auth_id__c information and therefore cannot be linked to the Customer-Level

Data.

3. Examples of Data (20 Entries)

[1] The tables below show data for 20 entries from CRM Data 1 excluding personally

identifiable information (name, email address, mailing address, and phone number).

As discussed in the Deal January 2023 Report, the Customer-Level Data made available to me include returns

initiated through June 10, 2022. See Expert Report of Bruce F. Deal, In the Matter of Intuit Inc., Docket No.

9408, January 13, 2023 (“Deal January 2023 Report”), Appendix D, p. D-27.

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B. CRM Data 2

1. Data files: INTUIT-FTC-PART3-000618579 – Deal

2. Data Description

[1] Data contained in INTUIT-FTC-PART3-000618579 include information on interactions

between Intuit’s customer service representatives and customers or potential customers who

interacted with a free TurboTax offer, product, or service.5 The data file I used, INTUIT-FTCPART3-000618579 – Deal, which I refer to as CRM Data 2, contain all information available in

INTUIT-FTC-PART3-000618579, supplemented with additional auth_id__c values where

missing, as well as a binary variable, complaint_duplicate, that flags customer interactions that

are identical or nearly identical to complaints previously identified by Complaint Counsel that I

already analyzed in the Deal January 2023 Report.6

[2] Each row in the CRM Data 2 represents a customer interaction, uniquely identified by the

combination of name1, contact_driver_1__c, type_of_contact__c, and

bu_customer_verbatim__c. In total, the dataset contains 494 observations.

[3] Each column in the CRM Data 2 represents a variable that describes information associated

with a particular interaction. The dataset contains information on the following:

Personally identifiable information: name1, email, phone

Other identifiers: auth_id__c,7 related_primary_account__c, id

5 INTUIT-FTC-PART3-000618579.

6 Deal January 2023 Report, ¶ 160. 7 For interactions with missing auth_id__c, I instructed my team to use information in email, phone, and name1

to populate the missing data using information manually looked up in Intuit’s CRM. Information on auth_id__c

was filled for 124 of the 168 interactions with missing auth_id__c.

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Descriptions and summary of the interaction: what_caused_the_escalation_to_, 

what_did_the_customer_need_hel, bu_customer_verbatim__c

Categorical variables: contact_driver_1__c, contact_driver_2__c, product__c, 

type_of_contact__c

Indicator for interactions duplicate with complaints: complaint_duplicate8

Variables that are not populated: date_oop_received__c, 

government_agency_root_cause__, government_agency_root_cause_o, 

escalation_driver_l3_tsk_proc_it, bu_specific_incident_detail__c

[4] The identifying variable, auth_id__c, where available, was used to match observations in

CRM Data 2 to observations in the TY20–21 Customer-Level Data. 9 Since there is no

information on when an interaction took place, I matched observations in the CRM Data 2 to the

TY20–21 Customer-Level Data by prioritizing matching to the TY21 Customer-Level Data. In

the case of multiple auth_id__c values being associated with a single interaction, I prioritized the

auth_id__c with a completed return. Of the 428 unique auth_id__c values associated with 450

interactions in the CRM Data 2, 394 (92 percent) appear in the Customer-Level Data for either

TY20 or TY21. The remaining 44 interactions do not have accompanying auth_id__c

information, even after the additional effort to retrieve the missing information, and therefore

cannot be linked to the Customer-Level Data.

3. Examples of Data (20 Entries)

[1] The tables below show data for 20 entries from CRM Data 2 excluding personally

identifiable information (name, email address, and phone number).

8 This is a binary flag that equals one for customer interactions that are identical or nearly identical to complaints 

previously identified by Complaint Counsel that I already analyzed in the Deal January 2023 Report, ¶ 160. To 

establish whether a customer interaction is duplicative of one of those complaints, I instructed three independent

reviewers to assess whether the text detailing the content of the interaction and the customer’s name are

identical or substantially identical to the text of the complaint and the corresponding complainant’s name. 

Specifically, the reviewers based their comparison on bu_customer_verbatim__c and name1 of the CRM Data 2

and Complaint Comments, and First Name and Last Name of the data on complaint and the corresponding

complainants. See Complaint Counsel’s Supplemental Responses to Intuit’s First and Second Set of

Interrogatories, In the Matter of Intuit Inc., Docket No. 9408, December 22, 2022 and attachments, Attachment

A.

9 As discussed in the Deal January 2023 Report, the Customer-Level Data made available to me include returns 

initiated through June 10, 2022. See Deal January 2023 Report, Appendix D, p. D-27.

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C. Identifying the Unique Number of Customers in the CRM Data

[1] The CRM Data include 1,055,079 interactions overall. 10 A customer or potential customer

may appear in one or both of the datasets (CRM Data 1 and CRM Data 2) and may be associated

10 The CRM Data 1 contain 1,054,585 interactions while the CRM Data 2 contain 494.

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with more than one interaction. In total, there are 822,399 unique customers, as identified by 

unique values of auth_id__c, associated with 909,018 interactions. The remaining 146,061

interactions are associated with customers without sufficient identifying information and cannot

be linked to the Customer-Level Data. At least 107,580 customers, as identified by unique values 

of auth_id__c, were associated with more than one interaction, and at least 59 customers appear 

in both CRM Data 1 and CRM Data 2. For example:

A customer reached out to Intuit’s customer service to discuss a letter she received from

the IRS regarding earned income tax credit calculation. Her interactions with Intuit’s 

customer service representatives regarding this issue were recorded in both CRM Data 1 

and CRM Data 2.11

Another customer had at least 19 different interactions with customer support as captured

in the CRM Data 1 between February 3, 2021 and October 12, 2021. She requested 

assistance with starting over her TY20 tax return, updating how she would receive her tax

refund, checking the status of her stimulus payment, and learning about the TY21 filing 

window.12

A non-TurboTax user called twice to request a refund for $65 erroneously charged to her

credit card. The customer “stated that she has her taxes done at another company and

does not have TurboTax,” which the representative confirmed as the “[the system] do[es]

not show her having TT.”13

II. METHODOLOGY TO IDENTIFY POTENTIALLY RELEVANT AND

POTENTIALLY IRRELEVANT INTERACTIONS

[1] Interactions contained in the CRM Data cover a range of issues that may or may not be

relevant to Complaint Counsel’s alleged consumer deception. 14 To assess the potential relevance

of individual interactions contained in the data, I analyzed the following text fields:

description,

15 comment_body, and subject for interactions recorded in the CRM Data 1;

11 CRM Data 1, INTUIT-FTC-PART3-000618568–78, auth_id__c = “100017703.”; CRM Data 2, INTUIT-FTCPART3-000618579 - Deal, auth_id__c = “100017703.” 12 CRM Data 1, INTUIT-FTC-PART3-000618568–78, auth_id__c = “13563577969169579.”

13 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “479080625,” comment_body = “does not

have TT and got it on cc Ms. Rostran stated that she has her taxes done at another company and does not have

Turbo Tax. We do not show her having TT and yet it is on her Credit Card bill. Advised to check with other

company and the credit card company to remove the charge.. In order to close, had to use a product. [...]”;

casenumber = “479085893,” comment_body = “[...] cx called in to get a refund for a charge on her bank

account. ;Verbatim: I don't have an account with you guys. That's why I was wondering what which helped on 

my bank account. | Yeah, I don't have an account with you guys. That's why I'm calling because I want my

money refunded since I didn't use you guys and it comes from you guys [...].” 14 Videotaped Deposition of Megan Baburek, In the Matter of Intuit Inc., Docket No. 9408, February 23, 2023

(“Baburek Deposition”), 50:20–51:2 (“Q. And you mentioned customer complaints earlier as one type of data in

the CRM. You recognize that there are other types of data in the CRM; right? A. Yes. Q. A CRM might log, for

example, technical support calls from a customer; right? A. Yes. Q. It might log sales data or -- it might log 

sales to a customer; right? A. Yes.”). 

15 In Complaint Counsel’s exhibits prepared by Ms. Baburek and produced on February 15, 2023,

short_description__c was also analyzed. I note that the content of short_description__c, for all but two of 

approximately 1 million interactions in the CRM 1 Data, is identical to the first 255 characters of description. 

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bu_ customer_ verbatim_c, what_ caused _the_ escalation _to_, and 

what_ did _the_ customer_ need_ he! for those recorded in CRM Data 2. My methodology is 

outlined below. 

A. Keywords Unlikely to Be Related to Complaint Counsel's Allegations

[1] To identify customer interactions that are unlikely to be related to Complaint Counsel's

allegations, I search for keywords in six categories: (i) technical issues; (ii) tax preparation

process; (iii) tax filing process; (iv) inquiries after tax filing; (v) incomplete interactions; and (vi)

products not at issue. The keyword search is not sensitive to the letter case and identifies the text

sti·ing regardless of the characters ( or spaces) immediately preceding or following them, so that

variations of tenns are captured: for example, the te1m "accur" captures "accuracy" as well as

"accm·ate," among others. 16 

[2] I use the following keywords to identify customer interactions that could relate to technical

issues, such as forgotten passwords or login info1mation: access, desktop, disconnect, download,

duplicate, enor, install, login, logging, mismatch, password, recover, remember, reset, technical,

upload, username.

[3] I use the following keywords to identify interactions potentially related to the tax

preparation process, such as inquiries about customers' adjusted gross income, stimulus

checks, amended or rejected returns, status of their refund, or downloading of previous year's

returns: agi, advance loan, coronavirns, COVID, credit, c1ypto, ein, stimulus.

[4] I use the following keywords to identify interactions potentially related to the tax filing

process, such as customers asking about the address to send their tax return to or about whether

they have to print and mail their retmn: address, bank, extension, paper voucher, print, preauth,

refond advance, refund amount, refund loan, ssn.

[5] I use the following keywords to identify interactions potentially related to inquiries after tax

filing, such as customers asking how to amend their tax retmn or why they have not received a

deposit for their tax return: accur, amend, audit, deposit, outbound, ob sentiment, 17 reject, status.

[6] I use the following keywords to identify incomplete interactions, such as a dropped phone

call: dropped, drpped, ghost, not responsive, unresponsive. I also consider interactions with all

three relevant text fields in the respective CRM Data blank as pa1t of this catego1y.

For the remaining two observations, the content of short_description_c is the same as the first 252 or 254 

characters of desc,,iption. Hence short_desc,,iption_c is redundant for the purposes of my analysis. See 

Baburek Deposition, 132:18-24 ("Q. So, in effect, by searching against both the description and the short 

description field, your analysis effectively double counts any search terms that appear in the first 255 characters 

of the description field; is that right? [Objection] A. Yes."). 

16 Exceptions were made for short keywords and abbreviations, such as "agi," that could be part oflonger, 

unrelated words; and therefore, these words are only counted when there are leading and/or trailing spaces 

and/or punctuation. 17 Intuit, "FY'22 KPI Book," March 2, 2022, INTUIT-FTC-PART3-000485269 __ 

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[7] I use the following keywords to identify interactions that potentially reference products not

at issue, such as TurboTax Desktop products, QuickBooks, and Mint: mint, quickbook, quick

book, ttd.

B. Interactions Potentially Relevant to Complaint Counsel’s Allegations

[1] To identify interactions potentially relevant to Complaint Counsel’s allegations, I search for

interactions that contain implicit language that may be suggestive of an expectation that filing

would be free and/or mention “free” in conjunction with references to Intuit’s marketing or

advertising. The keywords I consider can be grouped into three categories, as described below.

[2] For every keyword indicator (as discussed in Sections II.B.1 through II.B.3 below), I

consider the indicator to be true if its rules apply to any of the three text fields in the CRM

Data 1 or any of the three text fields in the CRM Data 2 identified above. The keyword search is

not sensitive to the letter case, and I process punctuation and special characters before the

search.18

1. Interactions That Mention “Free”

[1] I look for the word “free”—and certain misspellings—in isolation to exclude interactions

where “free” occurs as part of a larger word like “freelance” or “tax-free.” I consider spellings of

“free” that have only a single “e” (i.e., “fre”) and as many as four “e’s” (i.e., “freeee”). 19 Unlike

Complaint Counsel’s summary exhibits of the CRM Data that count the number of instances the

keywords are found, I count the number of interactions that contain the keywords.20 I identify

34,706 customer interactions that mention “free” in the CRM Data.

[2] It is worth noting that customer interactions may mention “free” when inquiries are made in

the ordinary course of business about certain products.21 Hence, I look for interactions that

mention the word “free,” along with the misspellings specified above, but only in the context of a

product name. The names I considered are “Free Edition,” “IRS Free File,” and “TTO Free.” I

account for variations in capitalization and misspellings of “free” and exclude any occurrences of

“free” that occur independently of a product name. Among the 34,706 interactions that mention

“free” at least once, there are 7,685 customer interactions where all mentions of “free” are

18 Specifically, (i) hyphens and apostrophes are removed; (ii) all non-letter, non-number, non-space characters are

replaced with a single space; and (iii) all spaces are singularized.

19 There are no instances of the word “free” with five or more e’s in the CRM Data. 

20 The two produced spreadsheets prepared by Ms. Baburek count the number of instances the keywords are found 

in several fields. If one keyword was found twice in an interaction (either in the same field or in two of the

fields used for the search), Ms. Baburek counted this keyword twice. Baburek Deposition, 132:18–24 (“Q. So, 

in effect, by searching against both the description and the short description field, your analysis effectively

double counts any search germs that appear in the first 255 characters of the description field; is that right? MR. 

[Objection] THE WITNESS: Yes.”); Baburek Deposition, 99:9–14 (“Q. In fact, because that customer used the

word “free” twice or the record within the CRM data used the word twice, your analysis would count each

instance of the term “free” as a separate occurrence, right? A. Yes.”). 21 Baburek Deposition, 98:24–99:8 (“Q. And you didn’t do anything to filter out results, where the only reference

to the term ‘free’ was the name of the product itself; is that right? A. Correct. Q. What about if a customer

called Intuit to say, ‘I’m so happy that TurboTax Free Edition is free for me’? Would that record have been

included in your keyword analysis? A. Yes.”). 

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exclusively in the context of product names. Examples of these interactions include (emphasis 

added):

A customer had “a question about the free edition.”22

Another customer had “trouble with net wages on IRS free file”23

A different customer who used Free Edition was tracking down her refund: “called with 

no case pop. used TTO free. looking for her refund, suggested wheres my refund @ IRS. 

its pending.”24

However, customer interactions may contain references to these products using alternative

language such as, “the free version” or “the free product.” These instances would not be

identified in the product name search described above.

[3] Even when considering customer interactions that mention “free” outside the context of

product names, customer interactions may mention “free” in a manner that is unrelated to the atissue conduct, and are not necessarily relevant to Complaint Counsel’s allegations. For example

(emphasis added):

A customer who is a travel nurse called about “tax free stipends from the government.”25

In another instance, a customer needed “a free download for the desktop.”26

A different customer “wanted to check if military filed free.”27

Another interaction ended with the following: “Please feel free to contact us again with

any questions. Thank you for using TurboTax.”28

[4] It is also worth noting that during the time period captured in the CRM Data, there were

several litigations against Intuit unrelated to the current matter, including a class action, 29

22 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “472571925,” description = “i have a

question about the free edition.”

23 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “477118690,” comment_body = “cx is 

having trouble with net wages on IRS free file walked cx through trouble shooting for a solution.” 24 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “472579429,” comment_body = “called

with no case pop. used TTO free. looking for her refund, suggested wheres my refund @ IRS. its pending.”

25 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “1496898462,” comment_body =

“[...]Verbatim: So I work as a travel nurse and with that I get like tax free stipends from the government like

following the GSA. But I wasn't sure when I'm like filing like do the receipts that I've kept for everything, does

that go under my expenses for being a travel nurse or how do I go ahead and make sure that like because I'm I'm

not sure [...].”

26 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “1491753031,” comment_body = “CX 

needs a free download for the desktop.I was given permission but was having system issues.CX will call back to

receive free desktop downloadWas on call with cx for 2 hours Reached out to arise chat as well as tier 2 Also

did a screen share with arise chat to see why I was not able to push download for cx. There are severa cases

open because when I think I was finished and closed the case I will be given the order to do something else

which make me reopen the case.”

27 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “1499120714,” comment_body = “cx 

wanted to check if military filed free.”

28 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “470343424,” comment_body = “[...]

Please feel free to contact us again with any questions. Thank you for using TurboTax.”

29 See, e.g., Frankel, Alison, “Judge Breyer Rejects $40 Million Intuit Class Settlement Amid Arbitration

Onslaught,” Reuters, December 22, 2020, https://www reuters.com/article/idUSKBN28W2M5, accessed March

9, 2023.

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California City Attorney lawsuits,30 and a mass arbitration with over 100,000 claimants.31

Publicity surrounding these litigations included numerous reports and articles in the public

press,32 and other communications such as a tweet by Senator Warren. 33 Public awareness of 

these litigations is reflected in the CRM Data, where some customer interactions mention “free”

specifically in reference to some of these litigations. For example (emphasis added):

“Turbo Tax expressedly [sic] guarantees persons earning an AGI (Adjusted Gross

Income) of $34,000 or less the option to file his or her state and federal 2020 taxes for 

free. [...] I have also attached a ProPublica new[s] article [...].”34

“I believe that I’m entitled to receive a partial refund of money paid to Turbo Tax as a

result of a $141 million settlement against Turbo Tax for defrauding consumers. I used

Turbo Tax for many years and I did not know that I qualified for a free e file because of 

my Income level. How do I go about submitting a claim to receive this compensation?” 35

“[...] I was told from online site that filing was free [...] I would like my $55 returned 

plus my $271 that was paid, I stated turbotax just had a settlement on wrongfully charges

in New York and other states on this same thing.” 36

30 See, e.g., State of California Office of the Attorney General, Press Release, “Attorney General Bonta

Announces Nationwide Settlement Against Intuit for Deceptive Advertising of “Free” TurboTax Products,”

May 4, 2022. 

31 See, e.g., Frankel, Alison, “Intuit Defends $40 Million Class Settlement, Attacks Mass Arbitration Firm,”

Reuters, December 9, 2020, https://www.reuters.com/article/legal-us-otc-intuit/intuit-defends-40-million-classsettlement-attacks-mass-arbitration-firm-idUSKBN28J34A, accessed March 9, 2023.

32 See, e.g., Root, Tik, “Why Are Millions Paying Online Tax Preparation Fees When They Don’t Need To?,”

ProPublica, June 18, 2018, https://www.propublica.org/article/free-file-online-tax-preparation-fees-intuitturbotax-h-r-block, accessed March 9, 2023; Angeles, CBS Los, “California Customers of TurboTax Eligible

for $11.4 Million Settlement in Deceptive Advertising Case,” May 4, 2022, 

https://www.cbsnews.com/losangeles/news/california-customers-of-turbotax-eligible-for-11-4-millionsettlement-in-deceptive-advertising-case/; Frankel, Alison, “Intuit Defends $40 Million Class Settlement, 

Attacks Mass Arbitration Firm,” Reuters, December 9, 2020, https://www reuters.com/article/legal-us-otcintuit/intuit-defends-40-million-class-settlement-attacks-mass-arbitration-firm-idUSKBN28J34A, accessed

March 9, 2023.

33 @SenWarren, “Intuit Has Raked in Billions by Tricking Americans into Paying for Tax Filing Serviecs That

Should Be Free,” May 4, 2022, https://twitter.com/SenWarren/status/1522026666603819008.

34 CRM Data 2, INTUIT-FTC-PART3-000618579 - Deal, id = “313,” bu_customer_verbatim__c = “Dear Better

Business Bureau: Turbo Tax expressedly guarantees persons earning an AGI (Adjusted Gross Income) of 

$34,000 or less the option to file his or her state and federal 2020 taxes for free. Yet Turbo Tax fraudulently

charged me 39.99 to file my federal WA tax for 2020 which was considerably lower than $34,000 AGI for the

2020 filing year. I have contacted Turbo Tax's customer support for weeks only to have 2 hour wait times and 

be told that I would be transferred and then silence as the lines drops. I have also attached a ProPublica new 

article on this Turbo Tax software being coded to misguide low-income consumers to purchase software that

either is not free or a financial burden to consumers [...].”

35 CRM Data 2, INTUIT-FTC-PART3-000618579 - Deal, id = “472,” bu_customer_verbatim__c = “I believe that

I'm entitled to receive a partial refund of money paid to Turbo Tax as a result of a $141 million settlement

against Turbo Tax for defrauding consumers. I used Turbo Tax for many years and I did not know that I 

qualified for a free e file because of my Income level. How do I go about submitting a claim to receive this

compensation? Do you need to see supporting documentation to show that I used Turbo Tax? Thank you for

your help. I really appreclati~ It.”

36 CRM Data 2, INTUIT-FTC-PART3-000618579 - Deal, id = “476,” bu_customer_verbatim__c = “I filed my 

taxes with Turbo tax on March 19, 2022, I was told from online site that filing was free, before filing, I received 

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2. Interactions That Contain Implicit Language That May Be Suggestive of

an Expectation That Filing Would Be Free

[1] As a second scenario, I look for occurrences of certain phrases that may be implicitly

suggestive of the customer having an expectation of filing for free. Note that even if the language

identified in these occurrences were implicitly suggestive of the customer having an expectation

of filing for free, it would not necessarily mean that this expectation was formed as a result of the

customer interaction with Intuit’s advertising campaign for Free Edition.

[2] To identify the customer interactions in which customers might have expressed an

expectation of filing for free, I search for sentences that include any of the following verbs

preceding the keyword “free” as described in Section II.B.1.

37 These searches flag any word that

starts with the string of letters searched. For example, searches for “guarantee” also retrieve

sentences that included the string “guarantees,” “guaranteeing,” or “guaranteed.”

“expect” 

“guarantee”

“should”38

“suppose”39

“think”40 

[2] To account for variations in grammar, syntax, and phraseology, I allow for the presence of up

to five words between the verb and the “free” keyword. This methodology may flag interactions

that are not potentially relevant. For example (emphasis added):

help from turbo tax help, I was informed that our state tax filing could be setup at later time, I stated to online

live that's nice, so I decided to file state tax on April 30, 2022. I contacted Indiana Dor and was told, we have a

penalty for state taxes owed in which we needed to pay $550 but since the deadline passed the fee was now 

$605 plus. I stated that Turbo tax completed our taxes and the representative stated we could pay at a later time. 

An Indiana dor representative stated on April 22, 2022 a 10% penalty was added plus interest daily in which an

extra $55.00 was added [...] I would like my $55 returned plus my $271 that was paid, I stated turbotax just had 

a settlement on wrongfully charges in New York and other states on this same thing. [...].”

37 Although Ms. Baburek’s keyword analysis also searches for terms potentially expressing an expectation (e.g., 

“should be free”) it overstates the number of interactions potentially related to Complaint Counsel’s allegations. 

For instance, I understand that her search for the phrase “should be free” includes instances where this phrase

occurs solely in the subject field. See, e.g., Baburek Deposition, 106:14–107:10 (“Q. Let’s look at Row 5, 

which is Case Number 468730285. Looking back at Column V, which is the comment body field, do you see

that this record captures the following customer interaction, quote, ‘CX has already filed her taxes, but got

another W-2 form. Explained to her the process of waiting for the IRS to accept or reject her return and emailed

the process for amending the tax return.’ Did I read that correctly? A. Yes. Q. In looking at Column C again, the

subject filed, you agree that this record has the same value in that filed that reads, ‘Price

adjustment/downgrade/should be free’; right? A. Yes. Q. So looking at this record as a whole, do you agree that

the only place where the term ‘should be free’ appears is in Column C, the subject field? And if you need to

take a minute to scroll across and look at all the values please do. A. Yes.”).

38 This flag excludes customer service interactions where the subject includes the text “Price Adjustment /

Downgrade / Should be free,” and there is no additional mention of “free” in either of the remaining two text

variables (description or comment_body).

39 In addition, I also flag customer interactions that have exact mentions of “supposing” before the keyword

“free.”

40 In addition, I also flag customer interactions that have exact mentions of “thought” before the keyword “free.”

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A customer “stated that he received another W-2 that he was not expecting, but the free

edition of Turbo Tax will not allow him to add another W-2. Customer’s return has been

accepted by the IRS, but it has not been processed. Agent informed customer that he

would have to wait until the amend option was available.” 41

Another customer inquired if “there’s a deadline to file free on turbotax,” and the service

representative advised that “as long as cx return is within the free return guideline her tax 

return filing should be free.”42

A different customer inquired about the cost of state returns when using a TurboTax 

Desktop product: “cx thought deluxe included one free state download it is free to

prepare the tax document but not free to efile.”43

3. Interactions That Reference Advertising

[1] As a third scenario, I look for occurrences of certain phrases potentially related to Intuit’s

marketing or advertising among those that mention “free.”44,45 To do so, I identify any customer

interaction that contains words that start with “advert.” For example, this string of text captures

words such as “advertising,” “advertisement,” and “advertised.” In addition, I flag customer

interactions that have exact mentions of the following keywords:

41 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “1487429999,” comment_body =

“Importing a W-2 Customer stated that he received another W-2 that he was not expecting, but the free edition 

of Turbo Tax will not allow him to add another W-2. Customer's return has been accepted by the IRS, but it has

not been processed. Agent informed customer that he would have to wait until the amend option was available. 

SL was initiated by agent [...].” 42 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “468298604,” comment_body = “Stimulus

cx inquired in regards to irs error. advised cx if she didn't received an email from tt to update bank info she was 

not affected by the error and that the irs deadline to send out stimulus is january 31. advised if cx does not

receive funds by then she can claim rebate recovery on 2020 tax return. cx asked if there's a deadline to file free

on turbotax, i advised as long as cx return is within the free return guideline her tax return filing should be free.”

43 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “1488516793,” comment_body = “[...]

Verbatim: Okay. I ordered a TurboTax software online from Amazon and I thought I had ordered the Deluxe

edition, which I thought included one state and five federal. But when I went to do a state, they charged me $20. 

| Oh okay well last year I got a free state one and it didn't have that federal extra charge. So that's new this year

then. [...] cx thought deluxe included one free state download... it is free to prepare the tax document but not

free to efile.” 44 The Complaint alleges that Intuit’s advertising conveys the message that consumers can file their taxes for free

and that given Intuit’s advertising reasonable consumers believe that TurboTax products are free for them.

Complaint, United States of America before the Federal Trade Commission in the Matter of: Intuit Inc., A

Corporation, Docket No. 9408, March 28, 2022 (“Complaint”), ¶ 5 (“Much of Intuit’s advertising for TurboTax 

conveys the message that consumers can file their taxes for free using TurboTax, even going so far as to air

commercials in which almost every word spoken is the word ‘free.’”); Complaint, ¶ 35 (“Given this advertising, 

reasonable consumers may believe that TurboTax products and services Intuit advertises as free are free for

them – that they can file their taxes for free using TurboTax.”). 

45 Ms. Baburek’s keyword analysis records are not designed to answer the important question of whether the

interaction is related to advertising. See, e.g., Baburek Deposition, 116:6–20 (“Q. And you didn’t make any

attempt to filter out reports from consumers who did not mention TurboTax advertising generally; right? A.

Correct. Q. So the records that were included in your keywork analyses could include customers who were not

complaining about Intuit’s free TurboTax advertising; right? A. Yes. Q. And, in fact, as we’ve seen today, the

output file which we’ve been reviewing, which is RX1374, includes records that do not, on their face, mention

Intuit’s free TurboTax advertisements at all; right? A. Correct.”). 

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“ad” or “ads”

“marketing”

“promotion” or “promotions”

“tv,” “television,” “commercial,” or “commercials”

[2] Similar to the search for “free,” customer interactions may mention advertising-related

keywords described above in a manner that is unrelated to Intuit’s advertising of Free Edition

specifically, or Intuit’s advertising in general.46 For example (emphasis added):

A customer mentioned “want[ing] to upgrade to TT Live”: “I never, I mean I don’t know 

if it was for free or not. I was just trying to file, but I was trying to figure out I would 

prefer [...]. I’ve been se[e]ing commercial to say turbo li[v]e. Somebody can file for 

you. I mean like you can file for me, so that’s what I was looking to do the upgrade for 

that.”47

Another customer expressed concern with the software having “spelling errors” and 

stated that they were “bothered with all the ads [...] all the errors with TT.” They also

stated, “since some people get their tax forms late the free service should be offered to 

first time users instead of date restricted.”48

Another customer inquired about the deadline for the “Live” promotion: “[w]ants to add 

expert help and wants to know the deadline for the promotion. of free. adv of deadline of 

promotion which is found online 2/15. adv how to add. was able to add. deadline is not

2/15. must file by 3/31 for $0 live expert promotion” 49

III.MANUAL REVIEW OF RANDOM SAMPLES

[1] To validate my methodology, I review customer interactions from four stratified random

samples from the CRM Data. I consider two random samples of 300 interactions each from CRM

46 Baburek Deposition, 81:5–9 (“Q. And in order to identify whether a complaint is relevant to complaint

counsel’s allegations in this case, you’d actually need to review the complaint to see what the customer was

saying; right? A. Correct.”).

47 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “1496835363,” comment_body = “cx wants 

to upgrade to TT live. [...] Verbatim: Yes. Oh I didn't know, I I never, I mean I don't know if it was for free or

not. I was just trying to file, but I was trying to figure out I would prefer to file with a lot. You know, I've been 

sending commercial to say turbo life. Somebody can file for you. I mean like you can file for me, so that's what

I was looking to do the upgrade for that, but I didn't want to have to I I want like the self thing has been

keeping track of all my mileage and all that kind of stuff. So I didn't I didn't know how to get it to turbo alive. 

Am I making sense?[...].”

48 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “1497099518,” comment_body =

“1497099518 software had spelling errors and made cx feel uncomfortable with submitting their return with TT.

Cx bothered with all the ads. Cx also bothered with all the errors with TT. Cx was worried to contact live

support concerned with being charged with for support from someone who might not know what they are doing.

cx stated since some people get their tax forms late the free service should be offered to first time users instead

of date restricted.”

49 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “1486595860,” comment_body = “[...] Got

the alert but CCP still will not allow mic so call dropped.. Wants to add expert help and wants to know the

deadline for the promotion. of free. adv of deadline of promotion which is found online 2/15. adv how to add. 

was able to add. Deadline is not 2/15. Must file by 3/31 for $0 live expert promotion.”

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Data 1: one sample limited to interactions that do not mention “free” and the other drawn from

the remaining interactions that do mention “free.” I take a similar approach using two random

samples of 30 observations each from CRM Data 2. 

[2] After selecting the random samples, I instructed two reviewers to independently read through

the following text fields: description, comment_body, and subject for interactions recorded in the

CRM Data 1; bu_customer_verbatim__c, what_caused_the_escalation_to_, and

what_did_the_customer_need_hel for those recorded in CRM Data 2.

[3] To ascertain the relevance of the interactions in these samples, I instructed the two reviewers

to apply the following steps:

a. Examine the interaction for evidence indicating that the customer or potential customer

had an expectation of being able to file for free (and was not related to TurboTax Desktop

or IRS Free File offered by TurboTax). If there is no such evidence, mark the interaction

as not relevant (“No”); otherwise, consider the next question before marking the

interaction.

b. Examine the interaction for evidence indicating that the customer or potential customer’s

expectation was mentioned in connection to Intuit’s marketing or advertising. Mark the

response as “Yes,” “Maybe,” or “No.”

[4] Results from the two random samples that do not mention “free” (a total of 330 interactions):

Both reviewers independently flagged all interactions as not relevant (that is, they indicated “No”

in response to the question of whether there was evidence indicating that the customer or

potential customer had an expectation of being able to file for free).

[5] Results from the two random samples that mention “free” (a total of 330 interactions): The

two reviewers flagged 11 interactions as relevant, one as possibly relevant, and the rest as not

relevant (“Yes,” “Maybe,” and “No,” respectively).

[6] Comparison to systematic analysis outlined above in Section II: Using keywords alone, my

analysis identified 15 interactions in these samples that mention “free” in conjunction with

references to Intuit’s marketing or advertising, compared to 12 identified in the manual review as

relevant or possibly relevant. The systematic analysis and the manual review align in 9 of these

interactions. In 6 instances the systematic approach is overinclusive and identifies interactions

that do not provide evidence that the customer had an expectation of being able to file for free in

connection with Intuit’s marketing or advertising. Specifically, two interactions flagged by my

keyword search as mentioning words related marketing or advertising were identified because

they include a typo (“ad” instead of “add”)50 or mention a keyword in an unrelated context;51

two customers provided extra feedback that also mentioned advertising; 52 one customer was

50 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “1492728575,” subject = “I paid for turbo

tax that allows I believe 4 returns? I don’t know how to ad people to this program... need help - this case is 

created by TDA.”

51 CRM Data 2, INTUIT-FTC-PART3-000618579 - Deal, id = “214,” bu_customer_verbatim__c = “[...] This 

followed my work years ago to launch internet services in Europe, to consult for the European Commission, 

Citibank and many others, and to co-author a manual on internet marketing. [...].”

52 CRM Data 2, INTUIT-FTC-PART3-000618579 - Deal, id = “285,” what_caused_the_escalation_to_ =

“Customer had feedback on ease of use and capabilities of product.”; CRM Data 2, INTUIT-FTC-PART3-

000618579 - Deal, id = “379,” what_caused_the_escalation_to_ = “Customer wanted to provide extra feedback

beyond what he put in the survey.”

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seeking help with account recovery;53 and another one was an inquiry related to a desktop 

product.54

[7] Among the three interactions marked “Yes” or “Maybe” identified in my manual review but

not in my systematic analysis, two are related to the TurboTax Live products, 55 while the

remaining one was an inquiry about the customer’s federal refund following up on an earlier

complaint about fees.56

[8] The results of my manual review of the random samples are documented in the file CRM

Review.xlsx.

[9] As described in Section IV.A. of my report, the rate at which interactions from the random

samples indicate a possibility that customers or potential customers were seeking to file for free

because of Intuit’s marketing or advertising does not fundamentally differ from the rate

identified through my systematic analysis. If anything, results from my manual review

demonstrate that my systematic analysis is on net overinclusive of relevant interactions.

53 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “1492795586,” comment_body = “[...] Cx

called in stating that stating that its asking for her 1040 and she doesn’t have it [...].”

54 CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber = “1493701182,” comment_body = “[...] 

when I was doing it on the tax itself before I said file it says federal free and the state $20. When I file it, it

charged me 25 for each state. [...] TurboTax was bought from Costco [...].” 55 CRM Data 2, INTUIT-FTC-PART3-000618579 - Deal, id = “29,” what_did_the_customer_need_hel = “He

wanted to know if he could get a refund since the TT fee was higher than they wanted to pay. But did

acknowledge that he knew how to go back so he wasn’t charged the amount. And did acknowledge that he did

say yes to paying that fee. [...].”; CRM Data 1, INTUIT-FTC-PART3-000618568–78, casenumber =

“1493814807,” comment_body = “[...] cx called in because she was charged for live and she wanted to

downgrade. [...] my husband had to go through the same rigamarole and he was able to get someone to waive

his fee [...].”

56 CRM Data 2, INTUIT-FTC-PART3-000618579 - Deal, id = “101,” bu_customer_verbatim__c = “I wrote to

you earlier to complain about your fees, as repeated below, now I am wondering where my refund is? I was

told it would be deposited around March 24. [...].”

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GX 870
 

_____________________________________ 

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UNITED STATES OF AMERICA 

BEFORE THE FEDERAL TRADE COMMISSION 

COMMISSIONERS: Lina M. Khan, Chair 

Rebecca Kelly Slaughter 

Christine S. Wilson 

Alvaro M. Bedoya 

IN THE MATTER OF: 

INTUIT INC., A CORPORATION. 

Docket No. 9408 

SUPPLEMENTAL REBUTTAL EXPERT REPORT OF 

EREZ YOELI, PH.D. 

3/17/2023 

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CONTENTS 

I. Introduction...........................................................................................................................1 

II. Summary of Opinions...........................................................................................................2 

III. Contrary to Mr. Deal’s opinion, a large number of consumers could have been 

deceived, including the 1.3 million that Mr. Deal focuses on in his Supplemental 

Report.....................................................................................................................................4 

A. The rate of negative feedback in the CRM data is an understatement of the rate of 

deception.....................................................................................................................7 

B. Even Mr. Deal’s search terms identify consumers who expected TurboTax to be 

free for them when it was not .....................................................................................9 

C. The number of interactions with consumers who expected TurboTax to be free for 

them is higher than is identified by Mr. Deal. ..........................................................12 

IV. Customer Review Data demonstrate that the CRM Data undercounts the number of 

deceived consumers.............................................................................................................17 

A. The Customer Review Data contain direct evidence of thousands of consumers in 

TY2021 being deceived due to Intuit’s marketing, some of whom do not appear in 

the CRM Data ...........................................................................................................17 

B. The Consumer Review Data contains feedback from consumers that demonstrate 

deception for nearly all types of consumers that Mr. Deal assumed could not have 

been deceived............................................................................................................19 

1. Consumers who filed for free with Turbo Tax could have been deceived 20 

2. Consumers who paid to file and expressed rational economic choice by 

seeking to maximize tax refund could have been deceived.......................21 

3. Consumers who paid to file and revealed a preference for paid add-on 

features or functionality could have been deceived ...................................23 

4. Consumers who paid to file and demonstrated awareness of TurboTax 

paid products could have been deceived....................................................24 

5. Consumers who previously used something other than commercial version 

of TurboTax to file taxes could have been deceived .................................26 

6. Consumers who either did not respond to a consumer survey, did not 

complain, or gave a non-low rating could have been deceived .................27 

V. Conclusion ...........................................................................................................................29 

Appendix A: Documents Relied Upon ..........................................................................30 

Appendix B: TurboTax Customer Reviews Indicating Deception ............................31 

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I. Introduction 

1. I am a research scientist at the Massachusetts Institute of Technology (MIT)’s Sloan School of 

Management, and the co-founder and co-director of its Applied Cooperation Team. I received 

my A.B. in economics from Stanford University in 2003, and my M.B.A. in 2008 and Ph.D. in 

2009 in economics from University of Chicago Booth School of Business. I am also currently a 

lecturer at Harvard University’s Economics Department. I submitted an Expert Rebuttal Report 

on this matter on January 27, 2023 (“Yoeli January 2023 Report”).1

 My qualifications are 

discussed in more detail in Section I of that report, which I incorporate by reference.2 

2. I have been asked by Complaint Counsel to rebut the Supplemental Expert Report of Mr. Bruce 

Deal dated March 9, 2023 (the “Deal March 2023 Supplemental Report”). I understand that Mr. 

Deal was additionally asked to analyze whether data from Intuit’s customer relationship 

management database (“the CRM Data”) changed his opinions in the Deal January 2023 Report, 

and to determine whether the CRM Data provides support for Complaint Counsel’s allegations 

of deception. As part of my rebuttal, I have therefore been asked to consider the CRM Data, 

which underlies the Deal March 2023 Supplemental Report. In doing so, I also considered 

whether the Intuit Customer Review Data, GX-475,3

 Mr. Deal analyzes in his Deal January 

2023 Report— data retrieved from a repository of reviews left by certain consumers who filed 

their taxes with TurboTax and collected by Bazaarvoice (“Customer Review Data”)4

— 

demonstrates flaws in the inferences Mr. Deal draws from the CRM Data. 

3. In the Deal March 2023 Supplemental Report, Mr. Deal opines: (a) that after examining the 

CRM Data, he maintains his opinion from the Deal January 2023 Report that there were only 

a small number of consumers “for whom Intuit’s customer data may be consistent with 

Complaint Counsel’s allegations of deception and theories of harm;” and (b) that the CRM Data 

1 Expert Rebuttal Report of Erez Yoeli, PH.D, In the Matter of Intuit Inc., a corporation, Docket No. 9408 

January 27, 2023 (“Yoeli January 2023 Rebuttal Report”). 

2 Yoeli January 2023 Rebuttal Report, ¶¶1-7. 

3 See TY21 Customer Review Data, INTUIT-FTC-PART3-000490341, as listed in Expert Report of Bruce F. 

Deal, In the Matter of Intuit Inc., a corporation, Docket No. 9408, January 13, 2023 (“Deal January 2023 

Report”), Appendix B-2. 

4 Complaint Counsel’s Reply in Support of Motion to Compel Production of Documents, In the Matter of 

Intuit Inc., a corporation, Docket No. 9408, p. 2 (“Intuit uses Bazaarvoice to capture and store consumer 

reviews.”). 

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“are almost entirely unrelated to Complaint Counsel’s allegations of deception” because he 

determined an even smaller number of consumers are associated with interactions that he 

views as consistent with such allegations. I disagree with both of Mr. Deal’s opinions, because 

(a) as I previously explained in the Yoeli January 2023 Report, Mr. Deal’s opinions in the Deal 

January 2023 Report rely on faulty assumptions that lead him to vastly understate the number 

of potentially deceived consumers; (b) the CRM Data is relevant to Complaint Counsel’s 

allegations, and actually provides additional evidence of deception; and (c) the CRM Data 

cannot support an absence of deception because consumers may not provide feedback 

indicative of deception, or, as the Customer Review Data demonstrates, consumers might 

provide such feedback through alternative channels that would not be reflected in the CRM 

Data. 

4. A list of the documents I have relied upon in forming my opinions is attached hereto as 

Appendix A. The opinions presented in this report are based on the information available to 

me as of the date of this report, and I reserve the right to supplement or modify my opinions if 

new information becomes available. I also reserve the right to respond to any additional 

report(s) or opinions offered by experts for the defendants. 

5. I am being compensated for my work in this matter at an hourly rate of $750. Consulting staff 

at The Brattle Group have assisted me by performing work at my direction, and they are also 

paid by the FTC on an hourly basis. All the opinions and conclusions stated in this report are 

my own. My compensation and The Brattle Group’s compensation are not affected by the 

outcome of this matter. 

II. Summary of Opinions 

6. My opinions are based on knowledge and expertise gained during my academic and 

professional career, and the materials that I have reviewed in this matter. 

7. As discussed in more detail in each of the sections below, Mr. Deal’s analyses in his 

Supplemental Report are flawed. 

8. First, Mr. Deal reaffirms his opinions from his January 2023 report. In doing so, he revisits his 

of the TurboTax customers he analyzed in his 

January 2023 report), and now uses the CRM data to assess whether consumers left negative 

analysis of 

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feedback. My opinion about these consumers remains unchanged as a consumer 

can be deceived but not complain, to the CRM, to the FTC, or anywhere else. 

9. For the remaining of TurboTax customers analyzed in the Deal January 2023 Report, 

Mr. Deal’s analyses are unchanged. My opinion is unchanged as well: as I stated in my January 

2023 report, the vast majority of these consumers could have been deceived. In this report, I 

also provide examples of customer feedback data suggesting such consumers were deceived. 

10. In addition, in the Deal March 2023 Supplemental Report, Mr. Deal opines that the CRM data 

are not relevant to Complaint Counsel’s allegations. He reaches this conclusion by arguing that 

the rate of complaints relative to the entire data set is less than he would expect if there were 

“widespread deception.”5 

11. There are a few problems with Mr. Deal’s conclusion. First, it is based on a set of false premises: 

that Complaint Counsel must show “widespread deception” and then that low rates of negative 

customer feedback mean that the rate of deception was low. However, many consumers could 

be deceived without providing customer feedback, and so the rate of negative feedback about 

deception necessarily understates the rate of deception. This is apparent when one compares 

the CRM data with the Customer Review Data, which contains customer feedback from 

consumers who did not provide feedback that was captured in the CRM. 

12. Second, after reviewing examples of customer feedback identified in Mr. Deal’s searches, it is 

apparent that these provide examples of negative customer feedback that is indicative of 

deception. 

13. Third, Mr. Deal’s searches are too narrow, and likely fail to identify a large number of 

consumers who provided negative customer feedback that is relevant to Complaint Counsel’s 

allegations. Additional search terms would identify examples of negative customer feedback 

that are relevant to Complaint Counsel’s allegations, but which Mr. Deal fails to consider. 

Supplemental Expert Report of Bruce F. Deal. In the Matter of Intuit Inc., a corporation. Docket No. 9408. 

March 9, 2023. (“Deal March 2023 Supplemental Report”) ¶ 15 (“However, assuming Complaint Counsel’s 

allegations were valid and deception regarding consumers’ ability to file for free were widespread, I would 

expect customer interactions recorded in the CRM Data to include a large number of customers and 

potential customers describing that they had been deceived by Intuit’s marketing or advertising”); and ¶17 

(“By itself, these numbers illustrate the absence of evidence of widespread consumer deception in these 

data.”). 

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III. Contrary to Mr. Deal’s opinion, a large number of consumers could have 

been deceived, including the that Mr. Deal focuses on in his 

Supplemental Report 

14. I begin by noting that Mr. Deal’s analyses of the CRM Data in the Deal March 2023 

Supplemental Report do not alter my rebuttal to his opinions in the Deal January 2023 Report. 

Namely, it is still my opinion that, contrary to Mr. Deal’s opinions: (1) Intuit’s economic 

incentives are not inconsistent with deception; (2) Intuit’s business practices are not 

inconsistent with deception; and (3) deception is not precluded for any of the groups of 

consumers that Mr. Deal claims could not have been deceived in his empirical analyses. 

15. In Section III of the Deal March 2023 Supplemental Report, Mr. Deal focuses6

 on the 

consumers which he identified in his January 2023 Report as having met the following 

criteria: started their TY21 tax returns in Free Edition, encountered an upgrade screen, 

upgraded to a paid product, and paid to file their federal and/or state returns using TurboTax.7 

In his January 2023 Report, Mr. Deal argues that the bulk of these consumers were not deceived 

for some additional reason, including: past switching behavior demonstrates knowledge of 

alternatives and ability to switch;8

 past use of TurboTax products demonstrates knowledge of 

their products and pricing;9

 and/or responses in consumer surveys demonstrate high 

satisfaction.10 

16. In his Supplemental Report, Mr. Deal affirms this opinion, but substitutes the CRM Data for 

consumer review data. Specifically, Mr. Deal identifies interactions in the CRM data with

these reviews. He then considers only those interactions which contain the word 

‘free’ or some misspelling of it.11 He then further limits to interactions which also explicitly 

6 Deal March 2023 Supplemental Report, ¶¶8-9. 

7 Expert Report of Bruce F. Deal, In the Matter of Intuit Inc., a corporation, Docket No. 9408, January 13, 

2023 (“Deal January 2023 Report”), ¶142. 

8 Deal January 2023 Report, ¶145. 

9 Deal January 2023 Report, ¶151. 

10 Deal January 2023 Report, ¶154. 

11 Deal March 2023 Supplemental Report, ¶10; and Deal March 2023 Supplemental Report, Appendix B: 

Methodology Appendix, p. B-9. 

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mention Intuit’s marketing or advertising.12 He then reviews this consumer feedback for 

evidence consistent with deception. 

17. In my January 2023 report, I disagree with Mr. Deal’s exclusion of of consumers who 

created or logged in to TurboTax accounts, from those who could have been deceived.13 As Mr. 

Deal did not use any complaint or review data in excluding these consumers, my opinion about 

these consumers is unchanged by his replacement of the consumer review data with the CRM 

data. These consumers could have been deceived. 

18. My opinion about the remaining also remains unchanged. First, regardless of the 

particular dataset of consumer feedback, deception is not precluded for the groups of 

consumers enumerated above: it is possible for a consumer to be deceived into thinking 

TurboTax would be free for them, but on learning the truth, be willing to pay in order to take 

advantage of deductions.14 It is similarly possible for a consumer to have awareness of 

TurboTax’s product pricing in the past and believe, based on new advertisements, that this 

year’s pricing would be differently structured.15 And, it is also possible for a consumer to be 

deceived into thinking TurboTax would be free for them, find out it is not free, and yet 

nevertheless not have their negative experience captured in the CRM or anywhere else.16 

12 Deal March 2023 Supplemental Report, ¶11; and Deal March 2023 Supplemental Report, Appendix B: 

Methodology Appendix, pp. B-13-B-14. 

13 Yoeli January 2023 Rebuttal Report, ¶¶88-89, 91 (“There are two key flaws in Mr. Deal’s analysis. First, Mr. 

Deal omits from his analysis a large number of consumers, including over 65 million consumers known to 

have visited turbotax.com, but who did not log in, and an unknown number of additional consumers who 

saw Intuit’s ads without visiting turbotax.com. Notably, who visited Turbo Tax’s 

website but left before creating a new account or logging into an existing account comprise more than half 

of the consumers who visited the website. Yet Mr. Deal incorrectly omits from his analysis these tens of 

millions of consumers who may have been deceived.... Second, though Mr. Deal asserts that consumers in 

each of his categories could not have been deceived by Intuit’s ads we cannot rule out that any of these 

consumers were deceived by Intuit’s ads.”). 

14 Yoeli January 2023 Rebuttal Report, ¶109 (“A subsequent decision to pay for Turbo Tax products does not 

mean these customers were not deceived into initial engagement with product offerings.”). 

15 Yoeli January 2023 Rebuttal Report, ¶114 (“Yet, even presuming consumers did remember and make the 

connection, there's another reason to think consumers could be deceived into thinking Turbo Tax would be 

free for them – one that Mr. Deal even acknowledges elsewhere in his report: Tax regulations, Intuit's 

policies, and consumers tax situations are not static. A consumer who believed these insights have changed 

– and Intuit's ads may well have prompted them to believe this – could have expected Turbo Tax to be free 

for them in a given year, even if it hadn't been in past years.”). 

16 Yoeli January 2023 Rebuttal Report, ¶130 (“Mr. Deal's contention that only those consumers who left 

negative customer satisfaction ratings could have been deceived has the following problems. First, it is 

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19. Moreover, Mr. Deal’s search for evidence of deception in the CRM is inadequate. In part, this 

is because he omits relevant search terms17 which, as discussed in more detail below, would 

identify consumer feedback relevant to deception. 

20. In part, this is because Mr. Deal only considers consumer feedback that explicitly references 

marketing or advertising. This omits feedback potentially relevant to deception. 

21. Thus, with regards to the consumers analyzed by Mr. Deal in the Deal January 2023 Report, 

and again in the Deal March 2023 Supplemental Report, my opinion is unchanged. Mr. Deal’s 

analysis is uninformative about whether these consumers were deceived; the vast majority of 

these consumers could have been deceived. 

22. In this section, I discuss why, contrary to Mr. Deal’s opinion, the CRM data are relevant to the 

FTC’s complaint. 

23. In Section A, I discuss the appropriate way to think of the relationship between consumer 

feedback data and deception. Namely, I caution against inferring lack of deception from low 

rates of negative feedback—which is what Mr. Deal does in his Supplemental Report—as these 

rates could result from many factors, not just a lack of deception. 

24. Then, in Section B, I use the same search terms Mr. Deal used to identify consumer feedback 

that is indicative of deception, highlighting why, contrary to Mr. Deal’s opinion, the CRM data 

are relevant to Complaint Counsel’s allegations. 

25. In Section C, I further explain that the search terms Mr. Deal used were too narrow, and likely 

left out many entries that are indicative of deception. To illustrate this point, I expand on Mr. 

Deal’s search terms somewhat, which identifies many more entries that are potentially 

indicative of deception. 

possible for a customer to leave no review or a good review and still have been deceived into believing that 

TurboTax was free for them. Second, as discussed in Section V.V.D, the reviews that Mr. Deal analyzes are 

only for those customers that completed filing their taxes with TurboTax, which excludes millions of 

consumers—precisely those millions who would be most likely to be dissatisfied with TurboTax. Third, 

complaint rates are highly variable, with some deceptions generating far more complaints than others.”). 

17 For example: “paid”, “pay”, “simple”, “false ad”, “downgrad”, “price adjust”, “mislead”, “lie”, “deceive”, and 

“decep”. 

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A. The rate of negative feedback in the CRM data is an understatement of the

rate of deception

26.eA core presumption in Mr. Deal's analysis in his March 2023 Supplemental Report, as in hise

January 2023 Report, is that the rate of negative consumer feedback to the FTC, customere

feedback captured in Intuit's CRM, or negative reviews left voluntarily by filers is indicativee

of how many consumers were in fact deceived. Mr. Deal presents, in both reports, an analysise

of customer feedback and review data for the purpose of asserting that a scarcity of customere

feedback recorded in specific data sets is evidence that there was no deception. For instance,e

in his Supplemental Report, Mr. Deal discusses the ratio of potentially deceived consumerse

within the CRM Data as the fraction of the total consumers for tax years 2020 and 2021. 18e

27.eFirst, I note that Mr. Deal assumes but does not provide evidence that deception goes hand-inhand with negative consumer feedback, stating "I would expect customer interactions recordede

in the CRM Data to include a large nwnber of customers and potential customers describinge

that they had been deceived by Intuit's marketing or advertising."19 

28.eIndeed, it is possible for consumers to be deceived, and yet not engage with Intuit's customere

service representatives in order to explicitly state that they felt deceived.e

29.eConsumers may not provide feedback in a format that is captured by Inti.tit's datasets for ae

mrmber of reasons. For instance, consumers may not realize how to complain, consumers may

be deterred by the cost or effort involved, consumers may feel that complaining will not changee

anything, or consumers may not think it is helpful to complain to Intuit's customer servicee

representatives in particuJar-2° Finally, as I discussed in my January 2023 report, consumerse

18 

19 Deal March 2023 Supplemental Report, 115. 

20 Gronhaug, Kjell and Mary C. Gilly, "A transaction cost approach to consumer dissatisfaction and complaint 

actions," Journal of Econ. Psychology, Vol. 12 (1991 ): 165-183, at p. 167 ("Moreover, perceived costs and 

expected outcomes of complaint actions, knowledge of where and how to make complaints, and perceived 

responsiveness of the party towards which complaints are to be directed, have been found to covary 

positively with complaint activity as well."), and at p. 177 ("The TARP (1979) study reports that 55% of the 

households e:x-periencing consumer problems took no action to resolve even their most serious problem ... 

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may be uncertain if they were deceived and thus may be less likely to complain.21 In practice, 

it is common for complaint rates to vary dramatically.22 

30. As a consequence of the fact that consumers who were deceived may not provide negative 

feedback to Intuit’s customer service team (or, for that matter, leave such feedback anywhere 

else—a point I will return to below), rates of negative feedback in the CRM should be treated 

as an enormous undercount of the deception rate. That is, even if no consumer had called the 

voice line or used the chat function to register their displeasure with a customer service 

representative, this would not preclude deception. Another way to put this is that the presence 

in the CRM Data of consumer feedback about deception is a possible but not a necessary 

outcome of deception. The presence of such records can demonstrate deception as to those 

consumers who provided the feedback, but the absence of such records is not especially 

informative of deception for the remaining consumers. Mr. Deal fails to account for this in his 

analysis. 

31. Although I think it is a mistake to focus on feedback rates, a problem with Mr. Deal’s analysis 

is that, in calculating the rate of negative feedback, he employs all CRM data, which, as Mr. 

Deal acknowledges, contains many entries associated with the day-to-day interaction with 

consumers and, for instance, technical support. 

An intuitive explanation of this finding, is that non-complaining consumers perceive the estimated gain of 

complaints actions less than their associated costs.... From the consumers point of view it is rational not to 

complain when the transaction specific investment to complain is higher than the expected complaint 

gain.”); also see Blodgett, Jeffrey G. and Donald H. Granbois, “Towards an Integrated Conceptual Model of 

Consumer Complaining Behavior,” Journal of Consumer Satisfaction, Dissatisfaction and Complaining 

Behavior, Vol. 5, (1992): 93-103, at p. 95 (“Considering that the vast number of products we buy are not 

very ‘important,’ the cost of voicing a complaint (i.e. seeking redress) is usually greater than the benefit of 

the remedy desired. Given this cost vs. benefit tradeoff, consumers will be more likely to voice their 

complaints when dissatisfied with an expensive durable good, as compared to an inexpensive, nondurable 

good. When dissatisfied with the latter type of good the consumer will be more likely to merely switch to a 

different brand.”). 

21 Yoeli January 2023 Rebuttal Report, ¶41. 

22 See, e.g., Reval, Devesh, “Whose Voice Do We Hear in the Marketplace? Evidence from Consumer 

Complaining Behavior,” Marketing Science Vol. 39 (2020): 168-187 at p. 171, Table 1. 

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B. Even Mr. Deal’s search terms identify consumers who expected TurboTax 

to be free for them when it was not 

32. As discussed above, while I disagree with focusing on feedback rates, the CRM is informative 

of the presence of deception for those consumers who did leave negative customer feedback. 

Therefore, in the next two sections, I provide examples of such negative feedback. In this 

section, I focus on such negative feedback that is identified by Mr. Deal’s own search terms. 

In the next section, I provide examples of additional search terms that yield further examples 

of such negative consumer feedback. 

33. In Mr. Deal’s Supplemental Report, he searches the CRM Data using the search terms: “free”, 

“fre”, “freee”, “freeee”,23 then further narrows the results to those that contain “expect”, 

“guarantee”, “should”, “suppose”, or “think” within five words of “free” (or its variants) to 

identify an expectation to file for free.24 Mr. Deal separately narrows the results containing 

“free” to a subset that reference Intuit’s advertising by using the search terms “advert*”, “ad(s)”, 

“marketing”, “promotion(s)”, “tv”, “television”, “commercial(s).”25 While Mr. Deal’s 

methodology, as I will demonstrate in Section C, fails to identify all relevant feedback in the 

CRM Data, they nonetheless identify consumers who expected TurboTax to be free for them 

23 Deal March 2023 Supplemental Report ¶6 

24 Deal March 2023 Supplemental Report, Appendix B: Methodology Appendix, p. B-12 (“To identify the 

customer interactions in which customers might have expressed an expectation of filing for free, I search 

for sentences that include any of the following verbs preceding the keyword ‘free’ as described in Section 

II.B.1. These searches flag any word that starts with the string of letters searched. For example, searches for 

‘guarantee’ also retrieve sentences that included the string ‘guarantees,’ ‘guaranteeing,’ or ‘guaranteed.’ 

‘expect’ ‘guarantee’ ‘should’ ‘suppose’ ‘think’ To account for variations in grammar, syntax, and 

phraseology, I allow for the presence of up to five words between the verb and the ‘free’ keyword.”). 

25 Deal March 2023 Supplemental Report, Appendix B: Methodology Appendix, pp. B-13-B-14 (“As a third 

scenario, I look for occurrences of certain phrases potentially related to Intuit’s marketing or advertising 

among those that mention ‘free.’ To do so, I identify any customer interaction that contains words that start 

with ‘advert.’ For example, this string of text captures words such as ‘advertising,’ ‘advertisement,’ and 

‘advertised.’ In addition, I flag customer interactions that have exact mentions of the following keywords: 

‘ad’ or ‘ads’ ‘marketing’ ‘promotion’ or ‘promotions’ ‘tv,’ ‘television,’ ‘commercial,’ or ‘commercials’.”). 

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when it was not, including some that explicitly reference Intuit advertisements. Here are some 

examples: 



34. I emphasize that I disagree with Mr. Deal’s exclusion of examples that fail to explicitly 

reference Intuit’s advertisements, because it is unrealistic to expect that every consumer 

providing customer feedback about a deception would specify the cause of their expectation to 

file for free; or, it is possible that Intuit’s representatives did not always record the cause, even 

when it was provided by the consumer. 

35. I also disagree with Mr. Deal’s characterization of the vast majority of interactions in the CRM 

as irrelevant to Complaint Counsel’s allegations because they reflect “ordinary course of 

business communication between customers or potential customers and Intuit’s customer 

service representatives.”29 Mr. Deal categorizes most of the interactions in the CRM as related 

to inquiries after filing, technical issues, unusual substantive questions specific to certain tax 

situations, filing process technical issues, incomplete attempts to contact customer service, or 

26 

29 Deal March 2023 Supplemental Report, ¶16. 

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interactions related to other products.30 However, these categories turn out to include customer 

feedback regarding consumer expectations about “free.” For example: 



30 Deal March 2023 Supplemental Report, ¶16 

31 

32 

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• 

36. Thus, even in the interactions that Mr. Deal categorizes as "ordinary course of business

communication" are examples relevant to Complaint Counsel's allegations.

C. The number of interactions with consumers who expected Turbo Tax to be

free for them is higher than is identified by Mr. Deal

37. As noted above, Mr. Deal's search terms are too narrow to identify all interactions in the CRM

that are relevant to Complaint Counsel's allegations. Mr. Deal's terms require a non-productname use of the word "free", combined with a limited set of search terms that, initially, are

meant to indicate an expectation the product will be free, or alternatively, explicitly reference

Intuit's advertising. Moreover, Mr. Deal excludes from his search consumer feedback from

consumers who filed for free with TurboTax. This methodology fails to identify many CRM

interactions that indicate deception.

38. Specifically, there are other words consumers might use to express that they feel deceived by

Intuit's advertisements. To demonstrate this, I supplement Mr. Deal's analysis by also counting

consumers whose interactions include the following phrases: "paid", "pay", "simple", "false ad",

34 "downgrad") "price adJ·ust") "mislead") "lie" ) "deceive"' and "decep" . These phrases all could

relate to consumers feeling as though they were deceived by Intuit. In addition, while Mr. Deal 

33 This example is for CRM data, INTUIT-FfC-PART3-

000618568-78. 

34 These are examples of relevant search terms that may indicate consumers being deceived. 

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restricts his analysis to three fields in a subset of the CRM Data (CRM Data 1)35, I perform my 

analysis over all the fields identified by Mr. Deal as pertaining to “descriptions and summaries 

of the interaction”.36 

39. While this search identifies CRM entries that do not necessarily pertain to the Complaint 

Counsel’s allegations, it also identifies CRM entries which are relevant, and which were not 

identified by Mr. Deal. For example: 



40. I note that the list of terms I searched for is not meant to be exhaustive, only representative of 

some examples of potentially relevant language Mr. Deal failed to consider. 

41. When I expand the search terms to these other phrases that could be related to deception and 

which still would not count all variations of phrases consumers might use to provide negative 

customer feedback, I find in the CRM Data, which is 

significantly higher than Mr. Deal’s count. See Table 1. I emphasize that additional search 

terms would likely identify even more examples of negative customer feedback indicating an 

expectation that the product would be free for the consumer in question, when it was not, free 

for them. 

35 Deal March 2023 Supplemental Report, Appendix B: Methodology Appendix, p. B-7 (“I analyzed the 

following text fields: description, comment_body, and subject for interactions recorded in the CRM Data 

1.”). 

36 Deal March 2023 Supplemental Report, Appendix B: Methodology Appendix, p. B-2 (Where Mr. Deal 

provides the data description for the CRM Data 1: “The dataset contains information on the following: ... 

subject, description, short_description__c, investigation_subject__c, comment_body.”). 

37 This description is for CRM Data 1, INTUIT-FTCPART3-000618568-78. 

38 This comment_body is for CRM Data 1, INTUIT-FTCPART3-000618568-78. 

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42. Also, I do not agree with Mr. Deal that the consumers who filed for free necessarily were not 

deceived and should therefore be excluded from the set of potentially deceived consumers. 

These consumers could have, for instance, faced a request to pay, called in to voice their 

dissatisfaction, and as a result been able to file for free (for example, if Intuit provided a 

discount code or refund). Or, worse, they might have adjusted their tax filing to qualify to file 

for free, even though this would have reduced their tax refund. Here are some examples of 

interactions with consumers who filed for free, and thus, per Mr. Deal’s analysis, could not 

have been deceived, yet registered negative feedback that demonstrate that the consumer was 

deceived: 



43. Below is my Table 1 that updates Mr. Deal’s Figure 1 in the Deal March 2023 Supplemental 

Report by taking into account the additional search terms and consumers filing for free I 

discuss above. It shows that Mr. Deal’s restricted search fails to identify a large number of 

consumer contacts in the CRM Data that are indicative of deception and, thus, potentially 

relevant to Complaint Counsel’s theory in this case. 

39 This comment_body is for CRM Data 1, 

INTUIT-FTC-PART3-000618568-78. 

40 This description is for CRM Data 1, INTUITFTC-PART3-000618568-78. 

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TABLE 1: UPDATE TO DEAL’S FIGURE 1 IN DEAL MARCH 2023 SUPPLEMENTAL REPORT 

Mr. Deal's Analysis Updated Analysis

Number of Customers Mention “Free” Mention Other

and Potential Mention + Marketing / Mention Mention Other Key Terms or

Filing Status Customers in CRM Data "Free" Advertising “Free” Key Terms "Free"

[1] [2] [3] [4] [5] [6] [7]

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Sources and Notes: 

[1]-[4]: As identified in Deal March 2023 Supplemental Report. 

[5]: Uses Mr. Deal’s analysis in Deal March 2023 Supplemental Report, but including consumers who filed for free. 

[6]: Interactions with keywords discussing: ‘paid’, ‘pay’, ‘simple’, ‘false ad’, ‘downgrade’, ‘price adjust’, ‘mislead’, 

‘lie’, ‘deceive’, ‘deception’, and potential variations (ie. False ad and false advertising). 

[7]: Interactions that include the mention of free from [5] or keywords in [6]. 

44. To update Mr. Deal’s Figure 1, first, I added the who filed for free and could 

have been deceived and that Mr. Deal excluded, incorrectly, as irrelevant. Mr. Deal’s analysis 

results in whose interactions mention “Free”. Including consumers who filed 

for free, using Mr. Deal’s same search terms for “Free”, I find whose 

interactions mention “Free”. Next, I include consumers whose interactions include other terms 

not considered by Mr. Deal, but could be related to deception; I find 

Combining both these searches, I find See Table 1. 

45. Below, I provide a bar chart illustrating the number of consumers flagged by Mr. Deal’s 

analyses, as compared to my modified analysis provided in Table 1 above. 

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FIGURE 1: UPDATE TO DEAL'S FIGURE 1 IN DEAL MARCH 2023 SUPPLEMENTAL 

Source: Figure 1 of Deal March 2023 Supplemental Report, Table I. 

46. I note that in calculating the rate of customer feedback, Mr. Deal does not allow for the same

consumer to be counted twice if they left consumer feedback in two different tax years for the

same filing status.41 When Mr. Deal determines the consumer bases for tax year 2020 and 2021,

he sums the numbers in 2020 and 2021.42 Thus, in calculating his rate, Mr. Deal's numerator

omits constllilers who would have appeared twice, whereas his denominator includes them,

which necessarily deflates the rate. As I do not think it is appropriate to focus on the rate of

customer feedback, I have not corrected this error; I simply note it as another example of l\llr.

Deal's flawed methodology.

Deal March 2023 Supplemental Report, Figure 1, Note [E] ("For interactions associated with customers 

with sufficient identifying information, the figure in each cell represents the number of unique 

auth_id_ds with the given filing status and at least one interaction of the given category."). 

42 

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N. Customer Review Data demonstrate that the CRM Data undercounts the

number of deceived consumers

47.eIn this section, I review selections of the Customer Review Data. This review identifiese

consumers not in the CRM Data but who were deceived as the result of TurboTax's "free"e

marketing, thus confirming my opinion from the previous section that the CRM Datae

undercounts the number of deceived consumers. It also provides examples that e:i-.-plicitlye

contradict the assumptions :Mr. Deal makes in his Supplemental Report.e

A. The Customer Review Data contain direct evidence of thousands of

consumers in TY2021 being deceived due to Intuit's marketing, some of

whom do not appear in the CRM Data

48.eAs part of my assessment of Mr. Deal's opinion of the CRM Data in his March 2023e

Supplemental Report, I directed my team to manually review select entries from the Customere

Review Data. Specifically, I instructed them to narrow the set of reviews using some basice

filters, for instance, to omit reviews related to product names that include 'download' or 'CD',e

and to only consider reviews that include words like 'free'. Then, I asked them to read thesee

reviews. This method is not intended to comprehensively identify all Customer Review Datae

relevant to deception; a comprehensive search would uncover more examples of customere

feedback relevant to Complaint Counsel's allegations. Rather, this method is intended as ae

proof of concept, to illustrate how Mr. Deal's analyses fail to account for deceived consumers.e

49.eUltimately, after narrowing their search, my team identified customer feedback from 3,831e

consumers who may have been, and, in many cases, very clearly were deceived by Intuit'se

advertisements. This is over-he number of people Mr. Deal claimed to have found.43 

50.eI provide a complete list of the feedback from these consumers in Appendix B, but now provide 

a few examples. Although I disagree with Mr. Deal that when identifying feedback indicativee

of deception, one should only consider feedback that contain explicit references to marketinge

or advertising, in the below list, I have selected examples that would meet Mr. Deal's criteria:e

43 

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 “ADVERTISES FREE, FREE, FREE, BUT ITS ACTUALLY FEE, FEE, FEE!”44 

 “They advertise $0 to file a basic W2 and end up charging you!”45 

 “I would give a higher review, however they keep promoting that it is free free free and 

yet it is NOT NOT NOT”46 

 “was easy to use. but television commercials stress FREE FREE FREE!!! its not free free 

free but still ok”47 

 “TurboTax is misleading the ads claim it's free free free ... How about lie lie lie. Every 

year i pay more and loose more of my income.”48 

 “NOT FREE ASADVERTISED,,, THE LAST TIME I USED TURBO TAX FEDERAL WAS 

FREE THIS TIME IT WAS NOT WHICH I AM NOT HAPPY ABOUT .. THE 

COMMERCIALS ADVERTISE FREE FREE FREE FREE THIS IS B***s****”49 

 “Its an easy site to use but they have unexpected fees when the commercial clearly say 

free, ITS NOT FREE!!”50 

 “commercial after commercial telling you its free its free , go to hell with that”51 

 “Your COMMERCIALS in the STATE of MINNESOTA says FREE FREE FREE FREE 

FREE. YOU CHARGE FOR FILING!!! FALSE ADVERTISEMENT!!!!!! YOU NEED TO 

REFUND ME FOR FILING!!!!!!!!!!!!!!!!!! STOP LYING about being 

FREE!!!!!!!!!!!!!!!!!!!!!!!!!”52 

 “Go back to letting us file for free. Your commercials say it's still free but it's not.”53 

44 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 199062998. 

45 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 200507088. 

46 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 199500386. 

47 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 199740999. 

48 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 200112880. 

49 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 200178820. 

50 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 199410292. 

51 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 199758529. 

52 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 200256102. 

53 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 200382886. 

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51. My team next compared the Customer Review Data with the CRM Data. Only 80 of the 3,806 

unique consumer IDs overlapped with those in the CRM Data. This confirms that the CRM 

data undercounts consumer deception. 

52. I emphasize that the 3,831 entries my team and I found do not represent an exhaustive list of 

consumer feedback in the TY2021 Customer Review Data that directly demonstrate evidence 

of deception. The counts above are an undercount of the number of deceived consumers. 

53. I also emphasize that the Customer Review Data do not represent the full extent of consumer 

deception. For the same reasons discussed above, not everyone who was deceived would 

complain in general, and as discussed in Yoeli January 2023 Report Section VI.C.4., there are 

reasons why deceived consumers would not complain in a manner captured in the Customer 

Review Data in particular, such as the fact that only the consumers who completed their filings 

through TurboTax were given this questionnaire, which would exclude the experience of 

consumers who abandoned TurboTax upon realizing that they had been deceived. 

B. The Customer Review Data contains feedback from consumers that 

demonstrate deception for nearly all types of consumers that Mr. Deal 

assumed could not have been deceived 

54. Mr. Deal assumes that consumers who met the following criteria, among others, could not be 

deceived by TurboTax’s advertising: 

• Consumers who explored TurboTax and Pursued Other Options; 

• Consumers who filed their tax returns for free; 

• Customers who expressed rational economic choice by seeking to maximize their tax 

refund but could have used Free Edition to report their income to the IRS; 

• Customers who revealed a preference for paid features or other capabilities available in 

paid products; 

• Customers who demonstrated awareness of TurboTax paid products; 

• Customers who previously used something other than the commercial version of 

TurboTax; and 

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 Customers who either did not respond to a consumer survey, did not complain, or gave a 

non-low rating.54 

55. In my January 2023 Report, I opined that consumers who met these criteria, could, in fact, be 

deceived. 

56. In this section I will show that, in fact, in the Customer Review Data, there are examples of 

consumers who were deceived who met nearly all the criteria that Mr. Deal claims preclude 

deception. 

1. Consumers who filed for free with Turbo Tax could have been 

deceived 

57. Mr. Deal claims that consumers who filed for free could not possibly have been deceived.55 

However, as I explained above, consumers could be deceived but still eventually manage to file 

for free (sometimes at the expense of significant time or having to delete some of their 

deductions or credits). The Consumer Review Data contains examples that support this 

proposition. Examples of consumers who filed for free, expressed negative customer feedback 

consistent with deception, but that were excluded by Mr. Deal include the following: 

• “If I could choose 0 stars I would. I’ve had nothing but problems with your site and the 

loops of nonsense in makes you go through. I had to make a new email just to choose the 

cheaper tax return option because your site refused to allow me to downgrade and tried to 

charge me over $200 to do my tax return, paying for options I was not using. Your free 

advertisement are a fraud and don’t allow for cheaper options unless you just make a new 

account.”56 

• “Every single year, no matter how basic my return is, I end up getting forced to upgrade to 

deluxe. You should not advertise a free service and then make it virtually impossible to 

file for free. I did not get my full refund because I did not claim credits I was eligible for 

54 See Deal March 2023 Supplemental Report, Section IV; see also, Deal January 2023 Report, Section VI, 

Section VII, and Figure 10. 

55 Deal January 2023 Report, ¶108; and Deal March 2023 Supplemental Report, ¶20. 

56 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 201376381, 

review_title “Terrible money hungry.” 

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because it would have cost me more money to upgrade to deluxe than what I would have 

received in those credits. Isn’t that a violation of your maximum refund guarantee? 

Making someone wait until they are done with the entire lengthy and time consuming 

process until you tell them it costs extra money to file is predatory. Forcing someone to 

start the process over if they don’t want to upgrade is predatory. Advertising that your 

deluxe version only costs $39 when it actually costs $80 is predatory. Not being upfront 

about which deductions will cost your customers money to file is bad business practice 

and honestly a scam. Go ahead and charge people, but don't be so scammy and misleading 

about it. Do a quick google search, TONS of people feel the same. I will be filing 

elsewhere from now on.”57 

 “They claim they will make it free but if you for instance pay into retirement they 

consider this extra and will charge $120 even tho they initially say it will only be $39. I 

had to delete the $81 credit just to make it go through because it refused to file without 

me paying for it otherwise. Don’t waste your time and money, go to another and better 

tax site.”58 

2. Consumers who paid to file and expressed rational economic choice 

by seeking to maximize tax refund could have been deceived 

58. Mr. Deal claims that consumers who paid to file and expressed rational economic choice by 

seeking to maximize tax refund could not have been deceived.59 However, as I explained in my 

Rebuttal Report,60 it is possible for consumers to make a rational economic choice that 

57 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 201863294, 

review_title “Turbotax is misleading and predatory.” 

58 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 201958493, 

review_title “TurboTax is a scam.” 

59 Deal January 2023 Report, ¶111. 

60 Yoeli January 2023 Rebuttal Report, ¶111 (“However, as the following (realistic) thought experiment 

shows, making economically rational decisions does not preclude deception. Consider the following two 

hypothetical consumers who filed at turbotax.com expecting Turbo Tax can be free for them. Consumer 

one is, consistent with their expectations, eligible to file for free but upgrades to Deluxe Edition because he 

wants, say, audit protection. Consumer two is ineligible to file for free while taking a helpful deduction, 

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prioritizes getting their taxes done and maximizing tax refund over punishing a deception. The 

Consumer Review Data demonstrate that some of these consumers were in fact deceived. 

Examples of such consumers excluded by Mr. Deal include the following: 

 “They asked some stupid questions and congratulated me on getting a $2 tax break. 

awesome thing is, the free version does not cover this whopping $2. you have to pay 

upgrade to the useless premium version for $40 dollars to get the $2. they do not give you 

the option to refuse the $2. I don’t get a huge return, so 40 dollars is a lot. I didn’t want to 

start over so i paid it. will not use them next year or recommend to anyone. thanks for 

the 2$ Turbo Tax lmao!”61 

 “Advertise a free return, then can’t claim all deductions. To receive a $200 credit for 

retirement savings, I had to pay $170 for their upgraded tier. All else was standard 

deduction. If you want to deduct your fees from return, it’s another $44. Be careful as you 

go through because they constantly try to get you to subscribe to their partners and sell 

your info. Why cant it just be as advertised, filing taxes?”62 

 “They say it’s free on every commercial all Championship Football Sunday. But if you 

make a single smart financial decision with your income it has an upcharge. Then if you 

try to go in a different order you have to click through it all again. The real kicker though 

was that if you pay with your return the price doubles and it’s all just hidden in the fine 

print. It is quick and easy but these guys are professional scammers.”63 

which prompts them, too, to upgrade to Deluxe. Consumer one is not deceived by Intuit's ads. Consumer 

two is. Both expressed a rational economic choice, but that does not inform us as to whether they were 

deceived. Contrary to Mr. Deal's claim, 7.3 million customers who paid to file and ‘Revealed [a] Preference 

for Paid Add-on Features or Functionality’ could have been deceived.”). 

61 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 202273879, 

review_title “Scam you ouy [sic] of money.” 

62 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 202299093, 

review_title “Add ons and fees for everything.” 

63 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 199818828, 

review_title “Very Average Experience-Lots of sneaky fees.” 

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3. Consumers who paid to file and revealed a preference for paid addon features or functionality could have been deceived 

59. Mr. Deal claims that consumers who paid to file and revealed a preference for paid add-on 

features or functionality could not have been deceived.64 However, as I noted in my Rebuttal 

Report and above, consumers who were deceived may still exercise rational economic choices. 

The Consumer Review Data demonstrates that some of these consumers were in fact deceived. 

Examples of such consumers excluded by Mr. Deal include the following: 

 “Turbo tax sucks. You offered live tax assistance for free, and another service for free, 

telling me my return was still simple EVEN THOUGH I uploaded the tax document in 

relation to trading stocks and binds or whatever. You still offered it for free knowing full 

well you would have me on the hook for it and that my return was not a simple one. 

Your overpriced service deceived me, took advantage of my ignorance, and absolutely 

cheated me out of 90% of a piddly tax return. All for 10 dollars worth of moving money 

from an Acorns account. Your service sucks and I'll be sure that next time I believe I need 

help filing taxes I'll go to H&R block before I ever surrender another dime to your 

vampiric software. Overpriced. Misleading. You bent me over and left me on the hook 

over 400 dollars. I will never recommend turbo tax to anyone ever again. I will actively 

talk smack on turbo tax when I get into a conversation with friends and coworkers about 

filing taxes.”65 

 “For all of my military families out there, be careful to read the fine print BEFORE you 

begin your tax prep. You can not file for FREE if you use LIVE services. At the beginning 

of my tax prep it asked which service was best based on certain situations in our family; 

almost like a quiz. Based on my answers, one of which was that we were service 

members, it told me Turbo Tax Deluxe Live was best. At the end it charged us the full 

64 Deal January 2023 Report, ¶111 

65 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 199619671, 

review_title “Turbo Tax is Criminal.” (customer “chose” to upgrade to TurboTax Live Full Service Premier). 

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price of filing taxes, and I never used the live service. I spent 2 days, 3 customer service 

representatives later, and finally someone told me that it was because I had chosen live.”66 

 “Very difficult. Ya’ll said the service was free and then made up some bs on why I needed 

to pay an extra $300 to you guys. Pretty ridiculous if you ask me. I’m just a middle-class 

person that gives about 50% of my income to the government so then they can send a 

cool 13 billion to Ukraine just to have it recycled back into their pockets. The least yall 

could do is my taxes for free which is what you promised.”67 

 “Turbo Tax will help you get the biggest return! and then they will take half of it because 

they charge you for so much. You can file for free! LOL JK you stupid fools should be 

Turbo Taxes actual slogan.”68 

4. Consumers who paid to file and demonstrated awareness of 

TurboTax paid products could have been deceived 

60. Mr. Deal claims that consumers who paid to file and demonstrated awareness of TurboTax paid 

products could not have been “deceived into filing their taxes using a paid product.”69 He 

applies the same logic to his new report. However, as I pointed out in my Rebuttal Report, 

consumers who paid for TurboTax in the past might believe they can file for free in the current 

year as a result of deceptive advertising.70 The Consumer Review Data demonstrates deception 

of such consumers. Examples of such consumers excluded by Mr. Deal include the following: 

66 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 199816157, 

review_title “Deceiving to Military.” (upgraded to TurboTax Live Deluxe). 

67 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 204499793, 

review_title “TurboTax is as honest as Sleepy Joe.” (upgraded to TurboTax Live Full Service Deluxe). 

68 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 204113036, 

review_title“Y’all are thieves.” (upgraded to TurboTax Live Deluxe). 

69 Deal March 2023 Supplemental Report, ¶21. 

70 Yoeli January 2023 Rebuttal Report, ¶114 (“Yet, even presuming consumers did remember and make the 

connection, there's another reason to think consumers could be deceived into thinking Turbo Tax would be 

free for them—one that Mr. Deal even acknowledges elsewhere in his report. Tax regulations, Intuit's 

policies, and consumer tax situations are not static. A consumer who believed these inight have changed— 

and Intuit's ads may well have prompted them to believe this—could have expected Turbo Tax to be free 

for them in a given year, even if it hadn't been in past years.”). 

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 “TurboTax used to be free for simple filing. That is long gone. I then saw that they had a 

commercial saying if you file by 2/15, it would be free again. Seeing over $117 in fees, 

that was all a lie. That’s how they get you, though, right? Go through the hassle of filling 

out your information and then not bother to redo it elsewhere. This will be my last year 

using them, even with their vailed lies and commercials.”71 

 “Each year Turbo Tax advertises that you can file for free but that is not the case. I was 

even sent an apology email last year for being charged and was told I could file for free 

this year but was charged $39 for filing, $39 for Federal and $39 for State for a total 0f 

$114.”72 

 “I am not happy with not being able to change self-employed to free. Every year is a new 

year I had no idea that it would automatically add last years payment methods. By the 

time I realized it added the payment for self-employed I was to the end of my tax and 

could not make changes unless I wanted to start over. I over paid and am not happy!”73 

 “Every year I think, oh, maybe I can file for free, I mean, Turbo Tax does advertise pretty 

heavily that they have free tax returns. But nope, $117 in hidden fees. And they are real 

weaselly about it too. You spend a good hour of your time answering questions, then you 

get to the VERY END and BAM! Here's some fees that we're willing to bet you'll pay 

because you don't want to experience the hell of going through all that with another tax 

company.”74 

71 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 201502364, 

review_title “Lies and Lies.” 

72 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 201685717, 

review_title “Turbo Tax False Info.” 

73 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 199781868, 

review_title “not happy.” 

74 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 200041788, 

review_title“Hidden Fees.” 

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5. Consumers who previously used something other than commercial 

version of TurboTax to file taxes could have been deceived 

61. Mr. Deal claims that consumers who previously used something other than commercial version 

of TurboTax to file taxes could not have been deceived.75 As I explained in my Rebuttal Report, 

past experience paying for TurboTax products does not preclude consumers being deceived 

into believing that TurboTax could now be free for them.76 The Consumer Review Data 

demonstrates that some of these consumers were deceived. Examples of such consumers 

excluded by Mr. Deal include the following: 

 “I have used turbo tax for years. Last year I used another software program because it 

was cheaper. I went back to Turbo Tax because it was advertised as free for simple 

returns. Turns out a simple return does not include Unemployment compensation. Its a 

1099 and apparently that makes it so much harder for the computer to deal with that they 

charged 30$. I always have had to pay for State tax to be completed so the extra 30 was 

no surprise. Of course there is tax - so this cost me 72$. Yes I could have started over in 

another software program - but I didn't because who knows how much that would have 

cost this year? It's a computer program. Why does it cost so much. Its paid for many 

times over - even considering the updates based on new Tax Laws. I am on Social 

Security, I was unemployed last year and continue to be so. I know I am whining, but 

why stick it to the poor or mostly poor?”77 

 “I've used this service in the past and others that don't have all this fancy UI going on. 

Turbo tax is predatory, I thought things has changed when I got numerous emails about 

75 See Deal March 2023 Supplemental Report, Section IV; Deal January 2023 Report, ¶131. 

76 Yoeli January 2023 Rebuttal Report, ¶121 (“First, he conflates whether there are switching costs with 

whether there was deception; as already discussed, these are two separate questions. Second, he is 

presuming that someone who used an alternative product potentially just once, many years ago, remembers 

this product as well as TurboTax, which is open in front of them. Third, he presumes the consumers don’t 

expect these products to have changed or that the consumers’ tax situation (and therefore potential free 

eligibility) has not changed. Finally, he again omits the effort and time ‘sunk’ into Intuit but not into an 

alternative from his assessment of switching costs.”). 

77 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 200024256, 

review_title“TURBO TAX IS A GREAT TOOL BUT TOO EXPENSIVE.” 

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their 'free' state and Federal. Ended up paying almost $200 out of my already very small 

refund. Nothing has changed here, I will continue to use a different service going 

forward. // Also, why are you asking me how I am; this is a tax service not a therapy 

session. Waste of time and resources. "78 

6. Consumers who either did not respond to a questionnaire, did not 

complain, or gave a non-low rating could have been deceived 

62. Mr. Deal only included those consumers with feedback who gave a rating of no more than 2 

out of 5 among those who could potentially have been deceived.79 However, many consumers 

gave a rating of 3 or higher while still expressing potential deception. Examples of such 

consumers excluded by Mr. Deal include the following: 

• 5 out of 5 Rating: "Easy to use. I'm said it's no longer free like it's advertised; it's free to 

fill out, but not free to file."

80 

• 5 out of 5 Rating: "It was really easy to file, but your commercial says it is free, and it is 

not free"81 

• 5 out of 5 Rating: "It's not really free free free like the commercials say. But, it's still way 

cheaper than going to a tax preparer."82 

• 5 out of 5 Rating: "Overall, TurboTa.x is great and easy to use. However, my only 

complaint was that you originally advertise the tax program to be free. Once you reach 

the end of the tax form however, you come to find out that it is indeed not free, but is 

78 TY2021 Customer Review Data, GX 475 INTUIT-FfC-PART3-O00490341, review_id207038710, 

review_dtle"TurboTax; same as always." 

79 See, e.g., Deal January 2023 Report, note 322. 

80 TY2021 Customer Review Data, GX 475 INTUIT-ITC-PART3-O00490341, review_id200084224, 

review_ dtle"Great for complex stuff." 

81 TY2021 Customer Review Data, GX 475 INTUIT-FfC-PART3-O00490341, review_id20009BBB3, 

review_dtle"Turbo tax is awesome." 

82 TY2021 Customer Review Data, GX 475 INTUIT-FfC-PART3-O00490341, review_id200159578, 

review_dtle"TurboTax is awesome!" 

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going to cost at least a minimum of $39 or more. So that’s not cool. False advertising if 

you ask me.”83 

 5 out of 5 Rating: “EASY TO WORK ON, BUT NOT SURE WE GET CHARGED WHEN 

YOU SAY ITS FREE FREE FREE”84 

 5 out of 5 Rating: “The software is very easy to use, this is 3rd year using it. My only issue 

is that they advertise it for free but I paid $39.00 to use it. However, that’s way better 

then paying $500.”85 

 5 out of 5 Rating: “Ah it’s not that bad, not free thou like they said in the commercial”86 

 5 out of 5 Rating: “Crazy how they advertise free filing for your taxes but yet they always 

finesse at the end... quit advertising free filing and then all the sudden fee for this fee for 

that just be honest up front and cut the b.s”87 

 5 out of 5 Rating: “Turbo Tax steps you through all necessary forms. Straight forward and 

efficient. Their adds on TV are somewhat misleading about being FREE, FREE, FREE. 

They’re not.”88 

63. I note that we found 69 consumers who gave 5-star ratings in the Customer Review Data yet 

expressed upset that it was not free as they had anticipated. The fact that these consumers still 

found TurboTax to be a valuable product worthy of a 5-Star rating, does not negate the fact 

that they were evidently deceived by Intuit’s marketing. 

83 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 200195867, 

review_title“TurboTax.” 

84 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 200195080, 

review_title“EASY.” 

85 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 200376255, 

review_title “Great.” 

86 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 201746447, 

review_title“It’s good enough.” 

87 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 202098614, 

review_title“nothing free be honest.” 

88 TY2021 Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341, review_id 202221862, 

review_title“Works as designed.” 

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V. Conclusion 

64. In conclusion, it is my opinion that Mr. Deal’s Supplemental Report is uninformative as to 

whether any consumers were deceived by Intuit’s advertising. Contrary to Mr. Deal’s opinion, 

the vast majority of these consumers could have been deceived. Indeed, the Customer Review 

Data contains examples of deceived consumers in nearly every category that Mr. Deal claims 

could not have been deceived. 

65. It is also my opinion that Mr. Deal is also wrong to conclude that the CRM data are not relevant 

to Complaint Counsel’s allegations. Although consumers who were deceived need not have 

provided feedback that was captured in the CRM, Mr. Deal’s own analyses find that the CRM 

nonetheless contains examples of feedback relevant to Complaint Counsel’s allegations, and a 

more thorough investigation would likely yield many more relevant examples. 

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Appendix A: Documents Relied Upon 

Legal Pleadings 

[1] Complaint. Before the Federal Trade Commission. In the Matter of Intuit Inc., a corporation. 

March 28, 2022. FTC Docket No. 9408. 

[2] Complaint Counsel’s Reply in Support of Motion to Compel Production of Documents, In the 

Matter of Intuit Inc., a corporation, Docket No. 9408. 

Expert Reports and Related Exhibits 

[3] Expert Report of Bruce F. Deal. In the Matter of Intuit Inc., a corporation. Docket No. 9408. 

January 13, 2023. 

[4] Supplemental Expert Report of Bruce F. Deal. In the Matter of Intuit Inc., a corporation. 

Docket No. 9408. March 9, 2023. 

[5] Expert Rebuttal Report of Erez Yoeli, PH.D. In the Matter of Intuit Inc., a corporation. Docket 

No. 9408. January 27, 2023. 

Academic Literature 

[6] Blodgett, Jeffrey G. and Donald H. Granbois. “Towards an Integrated Conceptual Model of 

Consumer Complaining Behavior.” Journal of Consumer Satisfaction, Dissatisfaction and 

Complaining Behavior Vol. 5, (1992): 93-103. 

[7] Gronhaug, Kjell and Mary C. Gilly. “A Transaction Cost Approach to Consumer 

Dissatisfaction and Complaint Actions.” Journal of Econ. Psychology Vol. 12 (1991):165-183. 

[8] Reval, Devesh. “Whose Voice Do We Hear in the Marketplace? Evidence from Consumer 

Complaining Behavior.” Marketing Science Vol. 39 (2020): 168-187. 

Produced Documents 

[9] INTUIT-FTC-PART3-000490341 

[10] INTUIT-FTC-PART3-000618568 

[11] INTUIT-FTC-PART3-000618569 

[12] INTUIT-FTC-PART3-000618570 

[13] INTUIT-FTC-PART3-000618571 

[14] INTUIT-FTC-PART3-000618572 

[15] INTUIT-FTC-PART3-000618573 

[16] INTUIT-FTC-PART3-000618574 

[17] INTUIT-FTC-PART3-000618575 

[18] INTUIT-FTC-PART3-000618576 

[19] INTUIT-FTC-PART3-000618577 

[20] INTUIT-FTC-PART3-000618578 

[21] INTUIT-FTC-PART3-000618579 

Note: I also considered any other documents specifically cited in the report, but not listed in this 

appendix. 

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APPENDIX B: TURBOTAX CUSTOMER REVIEWS INDICATING DECEPTION 

Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1 196258729 2022-01-07 

14:16:02 

TurboTax Online 

Premier 

3 Charged me way more than 

expected 

Already was charged 39 plus tax and then they're taking 89 from my return I don't 

get it I thought it was free? 

2 196271390 2022-01-07 

17:40:44 

TurboTax Online 

Deluxe 

4 turbo tax didn't like how it was free then deluxe was 39, then went to 39 for state and federal 

was confusing went from free to 117 00 

3 196754465 2022-01-08 

17:16:17 

TurboTax Live 

Basic 

1 Kept trying to sell me service 

I didn't want 

Kept trying to sell me service I didn't want Picked free service but kept pushing me to 

upgrade and charge money 

4 196891783 2022-01-09 

01:04:41 

TurboTax Online 

Deluxe 

1 Liars I used to love using turbotax to file my taxes, but over the past 2 years, I have learned 

that y'all will do anything just to force people into upgrading to deluxe to get their 

money Last year it was $40 something taken out because of some American care act 

or something that I qualified for (supposedly), this year it was $78 taken for federal 

return and option of return deduction for the money BOTH $39!!!! Your whole motto 

is all about the service being free, but even for those making under what your cap is for 

the free version, you still FORCE them to upgrade and LOSE more of their tax return 

I will no longer be using Turbotax after this year (mainly because I didn't want to 

waste my time filling everything out again for a different place) What a bunch of scam 

artists! 

5 196921634 2022-01-09 

02:09:11 

TurboTax 2 Cheats They say to come back to them and you can file free, but not only did I have to pay, 

they also charged me a fee that was disclosed just for filing electonically 

6 196830836 2022-01-09 

02:22:39 

TurboTax Online 

Deluxe 

1 could be better why are you charging to do taxes when it says free on line 

7 197314551 2022-01-09 

17:26:12 

TurboTax Online 

Deluxe 

1 Don't like how I was just 

forced to pay 117 

I hate how I was trying to file for free & they wouldn't let me then they say $39 but the 

price was $117 Total rip off & they didn't state you paying $39 for federal & $39 for 

state & $39 for something else & this my last year using them 

8 197598593 2022-01-10 

14:19:54 

TurboTax Online 

Deluxe 

1 bamboozled price flim flam with prices said it was free and 78 bucks is far from free hard for a senior 

citizen 

9 198200510 2022-01-11 

19:52:34 

TurboTax Online 

Self Employed 

2 owner/operator YOU CHARGE TOO MUCH TO AQDVERTISE YOUR SERV ICE BEING 

FREE ALMOST $200 OUT OF 12-1300# 

10 198273546 2022-01-11 

22:26:56 

TurboTax Online 

Deluxe 

2 Everything was going great everything was going great till wouldn't let me get the free version anymore said i went 

too far! 

11 198116384 2022-01-12 

00:53:29 

TurboTax Online 

Deluxe 

1 Turbo Tax are grifters No matter what they find a way to make you pay, saying you can file for free is a lie, 

you always get to a point where you have to upgrade you can't continue S 

12 198334864 2022-01-12 

01:51:10 

TurboTax Live 

Deluxe 

1 Gets More Expensive Every 

Year 

Love how this service is advertised as free, yet I find myself paying more and more for 

services This year I paid over $200! Found out at the end of filing that I used turbotax 

deluxe and couldn't opt out (guess I was automatically opted in from the start) State 

filing is extra, and there's a fee to pay turbo tax via my tax refund This is all insane! 

Nothing about this is free I'd have likely been better off going to an accountant in 

person 

13 198464016 2022-01-12 

15:43:20 

TurboTax Online 

Deluxe 

1 charges too much money You all charge too much money i lost 80 dollars trying to do it for free and it would 

not let me you all should be cheaper i should get y full refund not 90% of it i work 

hard for this money not you all 

14 198470439 2022-01-12 

17:43:31 

TurboTax Online 

Deluxe 

3 turbotax for some reason we ended up having to pay just under 80 dollars to file when we 

checked that we were using file for free not sure how this happen and wasn't able to 

go back and change this 

15 198349619 2022-01-12 

18:09:10 

TurboTax Online 

Deluxe 

1 money hungry turbo tax is becoming money HUNGRY the same return i filed last year now cost me 

$84 dollars to do plus with having to up grade i had to pay for the state which was , 

and should have stayed free but i now had to pay for as well well be doing this myself 

with the irs site from now on 

16 198406400 2022-01-12 

21:04:02 

TurboTax Online 

Deluxe 

2 Decisive Not happy I requested the ‘free’ version and ended up being charged the $39 three 

time for a total of $117 and was not explained why They add the charges on at the 

very end after having to fill out all the info left with having to restart, find somewhere 

else to file and start the process all over again or just go head and eat the $117 charge 

17 198495534 2022-01-13 

00:00:30 

TurboTax Online 

Deluxe 

4 Good it was simple, and easy to do I use it every year, just wish it was free like they 

advertise 

18 198545592 2022-01-13 

17:41:17 

TurboTax Live 

Deluxe 

3 Hidden Fees Turbo Tax will take you to the end of your return and then surprise you with hidden 

fees or the need to upgrade if you have a certain credit It is free if you have no 

deductions or retirement Otherwise, it will slap a fee at the very end My return 

dropped from $193 to $35 using turbo tax this year 

19 198566122 2022-01-13 

21:26:03 

TurboTax Online 

Deluxe 

1 Every Year Every year I go through the entire process with one idea of their charges, for what 

should be a free service Only to find out they've added more fees Reluctantly since I 

took the time to fill the info out, I begrudgingly except the extra charges to just be 

done with taxes 

20 198566345 2022-01-13 

21:30:03 

TurboTax Online 

Deluxe 

2 Not what it used to be I don't like that it practically forced me to have to upgrade to deluxe in order to file my 

taxes, I didn't want to, and I had to pay around $117 just to get it filed? Whatever 

happened to file for free? I have done it free plenty of times in the past, but now I have 

to pay Might look into another place to file that Will let me file how I want to 

21 198527975 2022-01-13 

21:48:23 

TurboTax Live 

Deluxe 

2 Not what it used to be I have always filed via TurboTax, because it was free Not anymore, we're lied to and 

told it will be free, then we're forced to pay when filing Definitely my last year 

22 198568568 2022-01-13 

22:04:53 

TurboTax Online 

Deluxe 

3 Turbo tax is my go to Great product but to many fees I was just trying to free file and ended up paying$113 

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(1-5) 

Review Title Review Text 

23 198570052 2022-01-13 

22:30:55 

TurboTax Online 

Deluxe 

3 Fees? I did not make anything last year except for the rebates and the child tax credits which 

only came to $3,393 and I was charged $100 for doing my taxes? I guess I don't know 

how you guys can claim to do taxes for free when I am charged every year :( 

24 198538956 2022-01-14 

00:11:00 

TurboTax Online 

Deluxe 

2 Overcharge Now that the free option is gone, Turbo Tax is a rip off To do anything costs more 

money Even direct deposit into my own bank account cost $35 instead of the free 

option deposit into their promoted vendor I have a very simple return and it cost over 

$100 to do it 

25 198576442 2022-01-14 

00:18:20 

TurboTax Online 

Self Employed 

1 I'm definitely not happy with 

turbo tax 

I have been filing with Turbo tax for 9 years about now I was told in the beginning 

that it was free then the cost kept going up and up I just filed this year and there is a 

new fee so if your filing basic get ready to get hit with $89 plus two $39 fees one now 

is for if you want them to take it from your refund you have to pay this now Only 

reason I filed with them this year is because all my info Last year someone accessed 

my account I feel they had something to do with it 

26 198582239 2022-01-14 

01:37:22 

TurboTax Online 

Deluxe 

3 Not so sure I agree with the 

charge you did on me 

I thought Turbo Tax was free but you charge me $70 00 

27 198583041 2022-01-14 

01:49:30 

TurboTax Online 

Deluxe 

3 TurboTax is cool It was really easy to use couldn't file for free this that was not cool tho 

28 198585647 2022-01-14 

02:34:45 

TurboTax Online 

Deluxe 

3 fees frustrating to have the "free" option in the beginning but when it comes time to file all 

of a sudden i need deluxe I file basic taxes, no deductions, no anything, but all of a 

sudden i need deluxe Ridiculous 

29 198597976 2022-01-14 

02:34:47 

TurboTax Online 

Deluxe 

1 Greedy Paid 39 dollars because of “my tax situation” then another 39 dollars because I wanted 

them to deduct it from my refund cooks I don’t think I’ll use this “free” service again 

30 198599779 2022-01-14 

08:01:01 

TurboTax Online 

Deluxe 

3 TurboTax is just ok Little mis leading when told one can file for free but it turns out the cheeper for me 

was $ 117 something after returning for the 5 year 

31 198621335 2022-01-14 

16:29:27 

TurboTax Online 

Deluxe 

2 Charge to much Its suppose 

to be free 

Turbo tax charges to much to file your tax There is too many fees they charge They 

say its free when it is not 

32 198633617 2022-01-14 

19:54:16 

TurboTax Online 

Deluxe 

4 Turbo Tax is good Sometimes free is not free not liking second- or third-party fees Turbo Tax should 

pay those if they advertise free 

33 198637341 2022-01-14 

21:09:54 

TurboTax Live 

Deluxe 

1 Easy Not FREE !!!!!!!!!!!!!!! Good place to file taxes it’s just NOT FREE nor is it cheap 

34 198655415 2022-01-15 

00:48:56 

TurboTax Online 

Deluxe 

2 Tr is more important than 

convenience 

Turbo Tax makes it easy to process a return, but as someone that has used them for 

years and has very simple returns, I've never been able to successfully use their free 

option I'm pretty savvy when it comes to navigating sites,but could not figure out how 

to use the cheaper option Their site will give you the run around and keep asking for 

an upgrade I decided to go with the deluxe option because I couldn't figure out how to 

do it free I called their customer service, and they were very nice but unhelpful Even 

after deciding to do "Deluxe" which I knew I didn't need and seeing a charge of $78, I 

started to sign consents and saw a sudden increased fee of $144 I tried 4 separate 

times to see what I did wrong and retry their free option, but I don't have the time to 

keep trying Next year, I'll be using the IRS free option If you have a more 

complicated situation, I can see using an individual tax expert as a better option and if 

you have a simple return like myself, use the IRS site to file I was willing to pay a fee 

for the convenience of Turbo Tax, but highly disappointed that they'd increase it 

immediately before filing Transparency is more important that convenience Won't be 

using Turbo Tax again unfortunately 

35 198636870 2022-01-15 

04:59:56 

TurboTax Online 

Deluxe 

4 It’s ok until the end I have been using turbo tax for the past few years and although it provides excellent 

information and is more descriptive than a lot of other tax programs I would say the 

way they advertise is not true This program is not free and you end up paying $100+ 

for the basic one That is the cheapest option and it can go up I do appreciate the fact 

that turbo tax explains everything and why I would need certain forms or submit 

certain documents but overall I give it a 4/5 stars 

36 198672528 2022-01-15 

05:58:02 

TurboTax Online 

Deluxe 

1 There is no such thing as 

free 

Why does being married change the ability to get free Federal Tax filing? Turbo Tax is 

bottom of the barrel 

37 198678815 2022-01-15 

13:46:10 

TurboTax Live 

Deluxe 

1 It's a rip off They suck you in as a free service, trick you into saying you want Deluxe so you can 

get a bigger refund but don't deliver and you are locked in and end up paying for a 

service not given or needed I won't use them again 

38 198693741 2022-01-15 

19:04:53 

TurboTax Online 

Premier 

1 Used to be better More fees every year! What happened to free turbotax? 

39 198694677 2022-01-15 

19:28:09 

TurboTax Online 

Deluxe 

1 A bunch of lies If u say free simple taxes that means free don’t have someone get though all there taxes 

then go oh yeah we have to charge u 117 dollars really might just have to go to cash 

app taxes cuz your like going to h&rblock now hahahah 

40 198688149 2022-01-16 

01:04:24 

TurboTax Online 

Deluxe 

1 upsold with no choice put in free return only had 1 form and was charged $78 what a scam 

41 198688250 2022-01-16 

01:05:58 

TurboTax Online 

Deluxe 

4 easy to use very easy to use turbo tax, i like the easyness of it and the fact its safe to use least in 

my opinion, but hidden fees for paying for turbo tax with refund is crap, also i seleted 

the free version but every time is charges 39 00, also hidden fees if you wanna pay 

turbo tax with refund they charge you 39 00 again, so 78 00 total, so instead i just paid 

with my card to save 39 00 dollars, i almost didn't use them because of the hidden fees, 

that's very shady, so make sure you know that they charge you for paying them with 

your refund they shouldn't charge for that but they do unless you pay with a card, 

42 198712916 2022-01-16 

02:05:49 

TurboTax Online 

Deluxe 

1 Hidden fees abound Next year we'll go back to our local tax man "Free" return filing turned into a 3 digit 

number Very misleading and just supporting a corporation instead of our friendly 

neighborhood CPA 

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(1-5) 

Review Title Review Text 

43 198713633 2022-01-16 

02:19:54 

TurboTax Online 

Deluxe 

1 I feel scammed Ive always been able to file for free Very simple taxes No extra forms ever needed 

Pretty easy mode every year This year turbotax added an unemployment form that 

"needed review" and would not let me delete or bypass it without having to upgrade to 

deluxe, even after clicking "NO" I didn't receive UI benefits in 2021 The end review 

kept telling me I needed to go back and start it (I even tried starting it and was unable 

to enter any information) So frustrating I decided to click deluxe in hopes to just move 

along and then remove deluxe before I filed As soon as I clicked deluxe, the UI 

prompt went away So fishy SO fast forward, I got to the end and wanted to remove 

the deluxe I followed all steps to in order to do this and was unsuccessful I tried to 

clear and start over and was met with a message saying that I registered the account 

already and wasn't able to start over I decided to just go with it and have them take the 

$78 fees out of my federal and I was SLAPPED with ANOTHER $39 dollar fee just to 

allow them to take the $78 out This is the last year I will be filling with turbo tax Ive 

been with Turbotax for over 9 years I do not trust this company any longer 

44 198692788 2022-01-16 

02:43:04 

TurboTax Online 

Deluxe 

1 Not free Claim to be free for simple filing but ended up charging me $40 for federal and state 

Could not figure out why after 1 hour on customer service which just ended by 

hanging up on me instead of transferring me 

45 198719545 2022-01-16 

03:56:53 

TurboTax Online 

Deluxe 

1 Free isn't free 80 Dollars for direct deposit, and to file my taxes is far from free 

46 198720847 2022-01-16 

04:30:59 

TurboTax Online 

Deluxe 

3 Confusing on cost They start you with free everything then turn around and say you have to pay $156 00 

to get the amount they found for you 

47 198723526 2022-01-16 

06:06:52 

TurboTax Online 

Deluxe 

2 It's ok I thought it was free but it cost me 122 dollars to file a simple tax return With no 

obvious way to remove any of the fees I think it's kinda crooked 

48 198746851 2022-01-16 

18:20:12 

TurboTax Online 

Premier 

4 I thought there was a free 

E=file 

Price keeps going up I thought you had a free e=file 

49 198754807 2022-01-16 

20:29:52 

TurboTax Online 

Deluxe 

2 Great if you do not have an 

HSA 

The process is quick and easy but I was very dissatisfied that you advertise that the 

filing was free but failed to disclose before users put in all their inform$78 00 plus tax 

to file 

50 198767587 2022-01-16 

21:09:39 

TurboTax Live 

Deluxe 

3 getting a lil overboard of 

charges 

being Charged 130$ for a Free service that I didn't get any help or have assistance in is 

kinda bullshi and overboard 

51 198759658 2022-01-16 

22:11:03 

TurboTax Online 

Deluxe 

2 Not Free I always did TurboTax free but this year they charged me $108+ not sure why I was 

charged 

52 198763318 2022-01-16 

23:36:50 

TurboTax Online 

Deluxe 

4 TurboTax is awesome I absolutely love using TurboTax only one downfall every time I try to do the free 

TurboTax it won't let me it makes me upgrade in order to file my taxes my only 

downfall other than that TurboTax is awesome 

53 198764316 2022-01-16 

23:59:56 

TurboTax Online 

Premier 

1 What happen to Free? It was suppose to be free, got to the end it was $108 

54 198764391 2022-01-17 

00:02:06 

TurboTax Online 

Deluxe 

4 Great, but not free as 

advertised! 

Fast and gets it done, just not free like the commercials say 

55 198777207 2022-01-17 

01:15:08 

TurboTax Online 

Deluxe 

1 turbotax is a scam you have to make me get the deluxe edition just so i can do my taxes you say it is free 

then you pull that number, makes no sense its sad your company lies to there 

customers 

56 198777237 2022-01-17 

01:16:16 

TurboTax Online 

Deluxe 

1 Thanks but it's expensive You gotta provide a free option that actually works It's such a shame you rip people 

off 

57 198768211 2022-01-17 

01:21:04 

TurboTax Online 

Deluxe 

2 Never Free They always find a way to make you pay Never Free 

58 198755710 2022-01-17 

04:51:16 

TurboTax Live 

Deluxe 

1 Late Hit on Fees Don't waste your time You'll go through the whole process with them telling you it's 

free to file just to inform you, after you've spent hours doing your taxes, that you 

HAVE to purchase the $119 upgrade because of you taxes Wouldn't have minded if 

they said this up front but they never did Go use a different service that is more 

honest 

59 198787310 2022-01-17 

14:31:24 

TurboTax Online 

Deluxe 

3 Not free One complaint I have is everything about turbo tax was suppose to be free yall 

advertise free, but still chage 39 dollars for both federal and tax return This option is 

not free qnd should be expressed in your advertising 

60 198794790 2022-01-17 

16:34:31 

TurboTax Online 

Deluxe 

1 HIDDEN FEES ADVERTISED AS FREE THEN SHOWED A FEE OF $29 THAN ADDED A 

HIRER FEE TO FILE STATE AND THEN AT THE EBD CHARGED AN 

ADDITIONAL FEE OF ALMOST $50 TO DEDUCT IT FROM TAXES, HIDDEN 

FEES TOTALED OVER $100! BUYER BEWARE!!!!! 

61 198796905 2022-01-17 

17:07:33 

TurboTax Online 

Deluxe 

3 Not Free Made me upgrade to file , so much for free 

For $23 more on my return 

62 198806044 2022-01-17 

19:39:39 

TurboTax Online 

Deluxe 

1 No reason to charge $117 I started off with the free version and you end up charging me $117! 

This will be the last year i use turbotax 

63 198806448 2022-01-17 

19:48:10 

TurboTax Live 

Deluxe 

4 Easy to Use!! Year after 

Year!! 

I thought Turbotax was FREE to file? It cost me although it was VERY EASY to 

use so I pay for the convenience! 

64 198812103 2022-01-17 

21:41:48 

TurboTax Online 

Deluxe 

2 Hidden Fees Turbo Tax no longer just offers a free option I had to pay for the upgraded version to 

claim a credit that was less than the fee to upgrade I wish I could have just excluded 

that small deduction and filed for free 

65 198816700 2022-01-17 

23:17:23 

TurboTax Online 

Federal Free 

Edition 

4 TurboTax tries to upsell you I tried filling out my simply tax form using TurboTax as recommended from the IRS, 

and it was stated as free However, after filling out all my information, it said it would 

cost me $65 for Turbotax Max and would not let me delete this I had to start over and 

retype everything in because I had to not check "I want to minimize my taxes" and "I 

donated to charity " So stupid that I can't get a free service easily that is recommended 

by the government when I have the simplest tax form 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

66 198831610 2022-01-17 

23:55:39 

TurboTax Online 

Deluxe 

1 Free is always a lie!! I love turbotax and use it every year Every year I start with the free version and 

ALWAYS end up paying at the end No matter how many times I decline to upgrade I 

still get upgraded somehow I end up paying almost 100$ each year This year it's a 

few dollars lower then normal but not by much They charged me 39$ for federal, 39$ 

for state, and 39$ to pay for the other 39$s right out of my refund Ridiculous cash 

grab if you ask me If I didn't have all my tax documents here already I would use 

another company and pay nothing 

67 198819447 2022-01-18 

00:12:18 

TurboTax Online 

Deluxe 

1 Used to be good I was forced to upgrade to Deluxe last year because I had a 1099 Now this year I dont 

have a 1099 and they wont let me downgrade to the free edition they wanted 39 for 

federal, 39 for state, and ANOTHER 39 just to take it out of my return That was 

exactly equal to my entire state refund Ill probably switch to something else next year 

Greedy 

68 198819797 2022-01-18 

00:19:39 

TurboTax Live 

Deluxe 

1 over charged and hasnt given 

refund 

should be free for ez filers yet it charged me almost $100 

69 198832591 2022-01-18 

04:30:18 

TurboTax Online 

Deluxe 

3 Great Concept Simple & Easy to use and complete Just wish I could've done it for free 

70 198833567 2022-01-18 

05:07:16 

TurboTax Online 

Premier 

1 Was supposed to be $0 to file 

but wasn’t 

Don’t understand why it was proposed that my filing would be free yet I was charged 3 

separate times for not only federal filing But also state filing AND E-FILING been 

with turbo tax for a while but I won’t continue to pay especially if proposed not too 

71 198834170 2022-01-18 

05:37:24 

TurboTax Online 

Deluxe 

1 very poor service to high in price and it not free last time i will use turbo tax 

72 198836095 2022-01-18 

08:06:40 

TurboTax Online 

Deluxe 

3 Caught off guard This is my eighth you’re using TurboTax Usually always very grateful for the free 

option but unfortunately they’ve done away with that if I would’ve known initially that 

they took it away I probably would’ve filed with someone else There are other places 

that still charge zero that you file online 

73 198870467 2022-01-18 

17:12:17 

TurboTax Online 

Deluxe 

1 scams every year they make it harder to file for free and add additional charges at the end 

74 198877691 2022-01-18 

18:49:44 

TurboTax Online 

Deluxe 

1 Shouldn't of left the free file 

program 

bait and switch software that gets you all the way in before admitting it's not actually 

free 

75 198860438 2022-01-18 

18:57:25 

TurboTax Online 

Deluxe 

4 Always easy but surprised by 

cost this year 

I never have an issue going with turbo tax I will say this year and even last year I was 

shocked by the amount of fees I had to pay I usually file for free Last year I had to 

pay to file my State return This year they charged me over 100$ when I entered 

everything manually myself I am unsure why the cost is so high 

76 198866486 2022-01-18 

20:32:40 

TurboTax Online 

Deluxe 

1 I thought turbotax was free Ive been using TurboTax for a few years because its easy and free I hate that now, at 

the end of filing, I HAVE to pay $122 in fees I tried opting out of using the "deluxe" 

version but there was no way of avoiding it if I wanted to file 

77 198868680 2022-01-18 

21:03:52 

TurboTax Online 

Deluxe 

1 Turbo tax tries to find ways 

to collect fees 

Turbo tax tries to find ways to collect additional fees I should have been able to file 

for free 

I had to pay for my Federal because of a credit I was eligible for And pay for the State 

return that was just basic and I should not have had to pay for that Also charge me a 

additional fee on top of those two to have it deducted from my tax return amount that 

came to over $100 00 Why? Then It took me a long time to navigate back to pay by 

credit card I'm very disappointed with Turbo tax this year 

78 198868811 2022-01-18 

21:06:06 

TurboTax Online 

Deluxe 

4 It's ok Says it's free but it's definitely not the price just keeps going up 

79 198841411 2022-01-18 

21:27:30 

TurboTax Online 

Deluxe 

2 Limited Turbo tax is a scam For 20 odd years I prepared and filed my taxes and it didn't cost 

me anything The push by the feds to force the use of outside 3rd party companies to 

file is pure political corruption I cannot use the free version and get all the deductions 

I qualify for I have to pay for the deluxe version to get an additional $250 off my 

taxes which costs me $85 Additionally this year according to the IRS I should have 

been able to have additional deductions beyond my standard deduction due to a 

federally recognized disaster doing damage to my home, but the turbo tax form only 

allowed that for an itemized return Every year this product gets worse and worse 

80 198886230 2022-01-18 

21:51:58 

TurboTax Online 

Deluxe 

1 Keep the scam fresh every 

year 

Nicely done Hang out the free offer and switch it at the last minute Nice how you hid 

the options to select the free options too so that I wound up paying for the state filing 

as well The real kicker, the $30 off for the state filing if you pay for the bundle 

disappears and there is no way to view what you are paying for I mean, talk about 

shady business practices I went from free to $48 to $89, not entirely sure how legal 

that is So when the class action lawsuit starts, I will be among the first to sign my 

name 

81 198875322 2022-01-18 

21:57:25 

TurboTax Online 

Deluxe 

3 Hidden fees For the most part, TurboTax is user friendly The first year that I used this platform, it 

really was free The second year, they added on around $60 and charged me for a 

"free" service This current year, they charged more than $100 for the "free" service 

They add on a lot of things and don't really provide options to opt out There were also 

forms on there that do not apply to me and made it much more confusing to file I've 

always filed on my own in the past and may go back to that It seems this platform is 

getting more and more confusing and adding charges without option 

82 198852809 2022-01-19 

00:57:52 

TurboTax Online 

Deluxe 

3 It is simple to use I do not like that File for Free is advertised by Turbo Tax when in fact it is NOT free 

Because EVERYONE will have recieved a stimulus payment, it won't process a free 

return this year, you will have to upgrade and pay 40 dollars to file both State and 

Federal False and misleading advertising BE UPFRONT about costs, don't make me 

spend all this time entering information while the while it is not in fact FREE to file 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

83 198884318 2022-01-19 

01:09:18 

TurboTax Live 

Deluxe 

2 Pricy This is about the 5th year using Turbo Tax The ad for your site always says “ file for 

free” NEVER have I had file free The rates to file are ridiculously high the 

government wants you to file in line but then we are charged insane amounts which 

decreases our refund 

84 198888584 2022-01-19 

02:46:11 

TurboTax Online 

Deluxe 

1 Fees, fees, and did I mention 

fees? 

The lure you in with the promise of free filing for federal return, but wait! "Your return 

requires a max/pro/plus product which is XX dollars" Okay, I guess Oh, you want to 

pay with your return? Well, that's going to cost you XX MORE dollars if you can 

afford the small fee and can pay upfront, maybe it is worth the hassle, just the practices 

with the refund deduct fee not showing up until the last step seems a little shady, 

should definitely be put more up front 

85 198864640 2022-01-19 

04:08:09 

TurboTax Online 

Deluxe 

1 Lies You charged me over 100 even though you say it’s free 

86 198892608 2022-01-19 

04:28:20 

TurboTax Online 

Deluxe 

3 turbotax Turbo Tax is not completly free like they say, it sucks we have to pay for taxes on top 

of taxes just happy Turbo Tax makes it easier 

87 198894544 2022-01-19 

05:41:38 

TurboTax Online 

Deluxe 

2 Overcharging for long term 

customers 

I find it ridiculous how TurboTax advertises for "free" filing and "suggests" certain 

lower prices for the extra help, but ends up charging 3 times the amount they tell you 

in the beginning Especially for long term customers who have been filing through 

Turbo Tax every year 

88 198897748 2022-01-19 

10:31:04 

TurboTax Online 

Deluxe 

1 Hidden fees until the end This will be the last time I use TurboTax Was supposed to be free Then after entering 

info, I had to pay $39 to file federal and another $39 to file state Then on top of that, I 

had to pay another $39 so they could take the money out of my refund So I am paying 

them $39 to take my money 

89 198903232 2022-01-19 

14:03:03 

TurboTax Online 

Deluxe 

1 $117 Later Filing my 2021 return, I was going to recieve $1880, after all was said and done, i was 

FORCED to use "TurboTax Deluxe" which I DID NOT WANT! It charged me $39 x2, 

1 for each return being filed (federal and state), then ANOTHER $39 to use my federal 

return to pay the original $78! All in all, I am out $117 just to file a return that said 

free until the very last step! Never returning to this service again! 

90 198904283 2022-01-19 

14:24:54 

TurboTax Online 

Self Employed 

4 7 years of turbo tax filing Overall, turbo tax has become much more saturated with "upgrades" and add ons in the 

past two years than when it started and I could file for free The website claims "free" 

filing what they don't share is that only certain features qualify for free filings and 

that's if you have the easiest type of filing like I do as single, no dependents, one 

employer for years This time I had issues with choosing the self-employed option and 

then it wouldn't let me not file it that way which was $90 as opposed to $40 I had to 

call customer service for the refund/credit and at first I got a rep who was not educated 

on what to do with my order so there was another rep on the other line trying to help 

him, I had to hang up after 25 minutes of no resolution and go back to work The 

second time I called in the morning so I was prepared to be on hold for 30 minutes,I 

was pleasantly surprised when I got Carol as my rep and she was able to help me in 

less than 12 minutes She was pleasant the whole time and never put me on hold to 

figure out what she had to do Now that what I didn't enjoy about the website is out of 

the way, I will say it is very user friendly and breaks things down each step of the way 

It makes me feel secure when it checks all the possible deductions routes and reviews 

it for any flags before sending to the IRS I continue to use this application because of 

it's user friendly features and to me it's worth paying 40 bucks to file it Please just stop 

shoving add ons and upgrades in every step of the filing, one "No" should be 

sufficient 

91 198911705 2022-01-19 

16:28:53 

TurboTax Online 

Deluxe 

3 Misleading pricing I click the link to file for free but still get charged $39 

92 198926909 2022-01-19 

20:44:35 

TurboTax Online 

Deluxe 

4 Turbo Tax is good It is pretty simple and easy to use The thing I have a little problem with is they say it's 

free for the federal filing but they charge you for it 

93 198928402 2022-01-19 

21:11:38 

TurboTax Online 

Deluxe 

1 TurboTax is not Free TurboTax is not free Charges you three times for the same thing 

94 198946276 2022-01-19 

21:58:13 

TurboTax Live 

Deluxe 

1 You say free but it cost me 

$200 to do my taxes 

You advertise you do taxes for free but you charge me $200 to do my taxes single 

mother with a child water rip off never do it again 

95 198931636 2022-01-19 

22:05:38 

TurboTax Online 

Deluxe 

1 dont just dont horrible don't use way to confuse and always trying to make you pay its not free 

96 198932144 2022-01-19 

22:14:21 

TurboTax Live 

Self-Employed 

4 Great but misleading Great easy experience But misleading when it advertises as free when its actually over 

300$ to file state and federal using the most basic package 

97 198909031 2022-01-19 

23:41:14 

TurboTax Online 

Deluxe 

1 No free option Logged into turbo tax to use free file option as I only had a simple return to file 

Turbotax gave option of free-file simple return However, when it came time to submit 

I was charged $39 to file state return Turbotax uses free filing option and refund 

advance options to bait customers into filing return through their software just to 

switch and no approve customers for the free file option or refund advance This will 

be my last year filing through turbotax 

98 198910200 2022-01-20 

00:02:15 

TurboTax Online 

Deluxe 

1 If I could give it zero stars I 

would 

Stealing money from hard working Americans is a thing these days Free doesn't really 

mean free anymore 

99 198910412 2022-01-20 

00:05:31 

TurboTax Online 

Deluxe 

1 They will charge you money No way to file for free basically More or less predatory Probably illegal 

100 198940631 2022-01-20 

00:28:39 

TurboTax Live 

Deluxe 

3 I thought turbo Tax was free 

free free 

Not much to say but Turbo tax is not free free free 

101 198912783 2022-01-20 

00:46:22 

TurboTax Online 

Deluxe 

4 It's never free Turbo Tax is comparable to the other online filing services, however, every year I see 

it advertised as *Free* and yet, I've never ever ever qualified for the *Free* services 

It's BS and misleading The only reason that I use this service over others is due to 

habit and you already have my info 

102 198942390 2022-01-20 

00:53:06 

TurboTax Live 

Deluxe 

3 Too many fees What happened to the option to file for free? $138 in fees! Probably won't use 

TurboTax again 

103 198944515 2022-01-20 

01:26:09 

TurboTax Online 

Deluxe 

3 TurboTax is helpful It was easy to use but I did not appreciate the fact that I could not use the free one I 

was forced to use the deluxe 

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(1-5) 

Review Title Review Text 

104 198950291 2022-01-20 

03:23:52 

TurboTax Online 

Deluxe 

3 Turbo Tax is easy to follow Turbo tax is easy to follow and file your taxes it is not free 

105 198955695 2022-01-20 

06:27:32 

TurboTax Online 

Deluxe 

1 DON'T DO IT ITS NOT 

FREE 

It's upsetting not being able to have the option to opt-out of certain deductibles that 

require an additional fee or "upgrade" I had to pay $59, and to make it worse $44 on 

top to have it deducted from my refund After 6yrs I will no longer be filing with 

TurboTax, HR has the same program for FREE! 

106 198959118 2022-01-20 

11:55:53 

TurboTax Live 

Deluxe 

5 facts Great service but charges too much to file and isn't free 

107 198963836 2022-01-20 

14:13:45 

TurboTax Online 

Federal Free 

Edition 

1 meh its easy to use, only downside is its definately not FREE 

108 198967349 2022-01-20 

15:20:36 

TurboTax Live 

Deluxe 

2 turbo tax is ok Turbotax is ok except you advertise that it is free only to find out that you have to pay 

$170 

109 198967811 2022-01-20 

15:26:06 

TurboTax Online 

Deluxe 

4 very well done easy to use thought it was free was surprised at the charges 

110 198969403 2022-01-20 

15:54:10 

TurboTax Online 

Deluxe 

2 Forces you to upgrade I pay more because of the little retirement and am forced to upgrade to deluxe and can't 

even file for free when I remove that retirement info It's a ripoff AND my son's AL 

taxes didn't go through and still can't get an answer as to why 

111 198970386 2022-01-20 

16:10:53 

TurboTax Online 

Deluxe 

1 Turbo Tax isn't worth the 

time 

There are too many services offering free filing By the time you finish on TurboTax, 

you'll be paying as much as if someone else was doing it for you I'd like to give less 

than one star actually 

112 198971895 2022-01-20 

16:38:19 

TurboTax Live 

Deluxe 

4 Turbo Tax is Okay I like the formatting of the turbo tax website It was easy to navigate and helped me 

file to get a good refund However, they are trying to make money TurboTax screams 

they are free until you get to the end of your session and they want to charge you $109 

for the deluxe edition because you clicked that you contributed to a retirement account 

113 198973559 2022-01-20 

17:10:07 

TurboTax Online 

Deluxe 

2 Hidden Fees I have been using Turbo tax for years and in the past couple years it no longer permits 

a free filing like advertised I have had to pay for an upgrade every time I sure hope 

TurboTax isn't under the Free File Alliance with the IRS 

114 198973727 2022-01-20 

17:13:14 

TurboTax Live 

Deluxe 

2 Easy to file yourself It’s good being able to do it yourself but then at the end it goes from free file to 

payment of 160 to file That’s my only complaint about using TurboTax 

115 198977019 2022-01-20 

18:16:00 

TurboTax Online 

Deluxe 

1 Pay Here What happened to the free filing??? Now you have to upgrade to use this 

116 198977324 2022-01-20 

18:21:20 

TurboTax Live 

Basic 

4 Great Product I do not like adding fees for the free TURBOTAX, and making it difficult to opt out 

117 198979982 2022-01-20 

19:10:57 

TurboTax Online 

Deluxe 

1 Says free, cost $117 This is probably the last year I will use turbotax because I am told it is free to file but 

in the end I get charged $117 You make it impossible to file unless I pick the options 

that cost money and it is not worth it 

118 198992353 2022-01-20 

19:19:10 

TurboTax Online 

Deluxe 

1 Free service DOUBLE 

charged me $68 

Free Turbo Tax would not allow me to file my taxes unless I upgraded to Deluxe, then 

it tried to upgrade me to Premium so I called customer service They had me on the 

phone for 45 minutes, fixed nothing and ended up double charging me, so I have to 

call them again DO NOT RECOMMEMD TURBO TAX TO ANYONE 

119 198981004 2022-01-20 

19:31:28 

TurboTax Online 

Deluxe 

5 Love the ease of use I've used TurboTax to file for 9 years now (at least), it's always easy to use since your 

taxes are practically done for you I don't appreciate how they advertise FREE filing 

for Federal because I've never had a "Free" option I always pay a little over $100 00 

but it's worth it 

120 198981641 2022-01-20 

19:45:40 

TurboTax Online 

Deluxe 

4 highly recomemend It's great and highly recommend! The only thing I didn't like was supposed to be free 

then had to upgrade and paid for the state and to file it's more pricey for out of pocket 

121 198982241 2022-01-20 

19:58:58 

TurboTax Online 

Premier 

1 I just paid over $150 in 

fees/charges!! 

During the entire filing process it said that I was using the "free version", then at the 

very end I was forced into the Premier version It's like the ultimate dirty trick 

"Let's wait until they're exhausted from the process then spring all the charges on them 

so that they don't have the motivation to back out and go somewhere else!" --TurboTax 

122 198984456 2022-01-20 

20:40:14 

TurboTax Online 

Deluxe 

2 Super Shady! Relatively quick and easy, and probably the most trustworthy tax website online But 

they aren't forthcoming about the costs of their program Not only do you not find out 

until after you start filing that you can't file for free (and anyone who has insurance 

through the Health Insurance Marketplace, which is a LOT of Americans, can not file 

for free), but it costs EXTRA to deduct your payment from your refund, and when you 

try to pay with a card, they don't tell you your total until after you pay! An absolute ripoff, but when the free tax preparation websites the IRS suggests to you messed up your 

taxes last year, and TurboTax never has, what are you going to do? 

123 198985562 2022-01-20 

21:02:47 

TurboTax Online 

Deluxe 

4 very simple but free is not 

free 

it is very simple to use but if they tell you its free it should be free 

124 199003657 2022-01-20 

22:17:18 

TurboTax Online 

Deluxe 

3 TurboTax isn't Awesome! Why the hell would you have a free version then make someone pay $39 for a deluxe 

version if they want to finish their taxes Waste of my time and money from my return 

125 198964032 2022-01-20 

22:17:28 

TurboTax Online 

Deluxe 

1 got charged 117 dollars 

because I HAD to upgrade 

literally got charged 117 dollars because I had to upgrade to the non free version 

because I got 150 dollars from some stupid bs absolutely atrocious last year filing 

with these schmucks 39 dollars to upgrade 39 convenience fee AND THEN 39 dollars 

for paying through my refund absolutely atrocious 

126 198989865 2022-01-20 

22:23:55 

TurboTax Online 

Deluxe 

4 Easy to use TurboTax is great and easy to use It is frustrating that it it's said military and vets get 

the service free yet I, a vet, have had to pay for several years now Don't say it unless 

it's true That is the only thing keeping from a 5 star 

127 198992773 2022-01-20 

23:29:28 

TurboTax Online 

Deluxe 

4 turbotax is good It is so easy to file using Turbotax I've been a customer for 7 years I just never had 

the opportunity to take advantage of the FREE filing cost It always costs a little over 

$100 when it's time to submit your e file 

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Review Title Review Text 

128 198994813 2022-01-21 

00:11:20 

TurboTax Online 

Deluxe 

2 ok dont appreciate that you advertise using turbo tax is free then at the end i pay for the 

services 

129 198995300 2022-01-21 

00:19:44 

TurboTax Online 

Deluxe 

4 Turbo tax is easy to file but 

you it isn't free 

Turbo tax says you can file free but you can't You have to pay at least $78 00 to file 

Federal and State tax returns They should be up front about that 

130 198999285 2022-01-21 

01:15:55 

TurboTax Online 

Deluxe 

1 Don't know why I had to pay 

for it this year 

I got all the way to the end and it made me pay for deluxe when I did my taxes same as 

I did last year I use this service because it is free but it took me so long to get to the 

end and I've used this service for the past 4 years so I didn't want to redo it so I just 

paid the 50 dollars for what I got for free last year Not happy 

131 199013245 2022-01-21 

02:10:51 

TurboTax Online 

Deluxe 

3 False Advertising but Great 

Refund! 

There's no free to file, they make it very hard to do so And they now charge for filing 

state tax return as well as a $39 processing fee It cost me $117 this year to file through 

them Only good thing is that putting my W2s are fast and easy and I'm getting back 

more money than I would've gotten from somewhere else 

132 199004606 2022-01-21 

02:31:16 

TurboTax Online 

Deluxe 

2 hidden prices while i know it is cheaper to use turbo tax than like H&R there were hidden fees and i 

wanted to use the free version and it wouldnt let me so that is frustrating it charged 

me 122 to do my taxes when i was only aware of the 40 that they MADE me pay for 

just so i could move forward seemed kinda shady but isnt taxes kinda shady in the 

first place? lol 

133 199005423 2022-01-21 

02:43:20 

TurboTax Online 

Deluxe 

3 Good TurboTax is good and user friendly Only con is that it advertises free file and will still 

find ways to charge for simple returns 

134 199005964 2022-01-21 

02:51:37 

TurboTax Online 

Deluxe 

1 So much for being free Very disappointed in the fact there was a unexplained 39$ charge Hated that in order 

to pay that ridiculous amount with my room fun there was an additional 39$ charge, 

whos got the fetish for the number 39? Anyways really dont think you guys should 

advertise that free with turbo tax anymore if it isn't free Yours truly Gunnie 

135 199007350 2022-01-21 

03:18:26 

TurboTax Online 

Deluxe 

3 TURBO TAX IS EASY TO 

USE 

I LIKE EVERYTHING UP INTO YOU ARE FORCED TO UPGRADE SO YOU 

REALLY NOT DOING YOUR TAXES FOR FREE IF YOU CAN'T BYPASS THE 

UPGRADE WHICH CHARGE ME A WHOLE $78 VERY DISSAPPOINTING 

136 199010609 2022-01-21 

04:42:22 

TurboTax Online 

Deluxe 

2 Kind of disappointed I came to Turbo Tax per the free processing for easy returns I feel my return was very 

easy but I was charged $39 

137 199012926 2022-01-21 

06:00:56 

TurboTax Online 

Deluxe 

4 Sucks they advertise free but 

make you pay to file 

Sucks it makes you pay now But advertises free It’s easy to use though Cheeper than 

other tax people 

138 199013035 2022-01-21 

06:03:50 

TurboTax Online 

Deluxe 

3 Took way too long and not 

free for a simple return 

This process was so aggravating and took over two hours to complete one simple 

return with no extras It was supposed to be free but when it was disclosed my only 

income was unemployment it charged me 39 bucks It looks easy to use but it was 

really such a pain But in the end my taxes were filed 

139 199022008 2022-01-21 

14:11:15 

TurboTax Online 

Deluxe 

1 No Free file this year will not 

use again a scam 

This is a scam it says free file but if you have the child tax credit or care it’s not was 

too far into my tax return to stop NEVER USE AGAIN 

140 199022965 2022-01-21 

14:30:09 

TurboTax Online 

Deluxe 

3 Used to be better To be honest, I only stay with TurboTax because it already has my info and I'm too 

lazy to start over elsewhere The website has gotten super slow - buttons barely 

respond - and I'm constantly inundated with screens to upsell me It was great back in 

the day when free actually meant FREE and it didn't have an ad screen every five 

screens 

141 199034161 2022-01-21 

17:51:14 

TurboTax Online 

Deluxe 

2 Might go back to HR block 

next year 

Never remember being charged to get the payment deducted from my taxes so since 

you guys want to start charging for a service that used to be free and the amount is 

over 100$ that im paying to "file for free with turbo tax" next year I am pretty sure I'm 

going to seek my taxes filing elsewhere 

142 199034344 2022-01-21 

17:54:39 

TurboTax Online 

Deluxe 

2 its okay i always use turbo tax because it's free but it's not really "free" you always have to 

upgrade to something but its on sale for $39, but yet I still had to pay $117 So no, 

turbo tax is not free 

143 199047356 2022-01-21 

18:18:06 

TurboTax Online 

Deluxe 

2 I feel as tho it's a scam to go thru the whole process and they won't let you go the free 

option, then they charge you so much for a service you don't really want but have to do 

b/c it won't let you go any further without it then they don't even tell you, each return 

cost money plus theres a fee of taking it from the refund 

144 199036344 2022-01-21 

18:36:52 

TurboTax Live 

Deluxe 

4 TurboTax very good easy to use however it discuss free simple returns however answering yes to 

any of the possible deductions inccurs almos t$200 in fees also $39 to efile; its 2022 

everything is internet based why the extra charge? i understand you have to make 

money somehow but the fees add up quickly It went from free to $49 to $119 to over 

$200 

145 199036505 2022-01-21 

18:40:29 

TurboTax Online 

Deluxe 

2 Not free Turbo tax is ok But I used the free version and it forced me to upgrade There was no 

way to get around paying It was also advertised to have me only pay $29 to upgrade, 

but then charged me $70 less than pleased with the "free" version 

146 199037127 2022-01-21 

18:47:54 

TurboTax Online 

Deluxe 

5 Has worked for me for years Have used Turbotax to file my returns for the last several years Works great every 

time so far The only gripe I have is how all of the online tax filing companies try to 

advertise some sort of free version even though the average tax payer doesn't qualify 

and still ends up paying to do their taxes I appreciate that they have toned that down 

the last year or two It is still much cheaper than going to a normal cpa I have very 

simple taxes still, but i don't see myself using anyone else until they get much more 

complicated 

147 199048922 2022-01-21 

18:56:29 

TurboTax Online 

Deluxe 

1 TurboTax is literally the 

worst 

Double charged me $68 for my free return AND my taxes were rejected All I have is 

ONE W2!! This is so basic and yet, they failed miserably Go to H&R Block or 

Jackson Hewitt instead 

148 199038646 2022-01-21 

19:05:58 

TurboTax Online 

Deluxe 

3 ITS OK FOR THE JOB IT 

DOES 

dont advertise that its free and then charge a fee also the fee should cover both state 

and federal 

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(1-5) 

Review Title Review Text 

149 199049520 2022-01-21 

19:13:00 

TurboTax Online 

Premier 

1 HORRIBLE, NEVER 

AGAIN 

I was FORCED to pay in order to file MY TAXES that I ALREADY filled out 

information on, ONLY because I made an attempt at investing money with TD 

ameritrade I lost 100$ and quit investing, leaving me at a net loss of about $100, and 

NOW im being charged an extra $70 AFTER I ALREADY INPUT MY 

INFORMATION? This is an absolute SCAM for money I already have it hard enough 

if you cant tell by my income It is absolutely DISCGUSTING that I was forced to pay 

No other option or info given other than oops, you invested money and we wont file 

your taxes unless you pay us to pull files over THAT I ALREADY HAVE AND PUT 

INTO THE WEBSITE I am beyond upset I have filed my taxes with this company 

every year since I started paying taxes, I WILL NEVER COME BACK I'll pay some 

joe shmo any amount of money instead of being tricked by TURBOTAX after I 

already had my taxes done Absolutely horrible scam artists Free tax e-file my behind 

NEVER AGAIN 

150 199039505 2022-01-21 

19:23:47 

TurboTax Online 

Deluxe 

4 Great experience, but it not 

free 

I thought TurboTax was free, but they charge for filing and fees and representing you, 

but otherwise, it was a good experience and fun 

151 199041590 2022-01-21 

20:13:14 

TurboTax Online 

Deluxe 

1 NOT FREE, it said it was free but to get the refund I had to upgrade even for a simple file 

152 199041845 2022-01-21 

20:18:53 

TurboTax Online 

Deluxe 

1 claims to be free they claim to be free yet they tac on extra fees in order to file at all it's easy and 

convenient yet i have never been able to file for free regardless of whatever 

advertisements i see or hear it's very frustrating and then instead of just taking the 

money to pay out of my return to pay for the "free" service, they charge an extra $40 

dollars to do that, or i can pay for it right now without that fee how does that make 

sense? 

153 199053214 2022-01-21 

20:46:22 

TurboTax Online 

Deluxe 

1 Charging for Unemployment 

forms? Gross 

Last year I was able to use the free service for my unemployment This year suddenly 

it's only included in the paid service Next year I won't be using this service at all It's 

really despicable that you'd take advantage of people who are already going through a 

hard time The form is even more simple and straightforward than the supposedly 

easier W-2 based form 

154 199043832 2022-01-21 

21:06:01 

TurboTax Online 

Deluxe 

1 2021 Disappointment! Not happy about "Free Turbo Tax" charging for completing my return NOR happy 

about the fees they now charge to deposit what is remaining of your refund?!?! 

155 199044213 2022-01-21 

21:14:13 

TurboTax Online 

Deluxe 

3 TURBO TAX I LIKE TURBO TAX BECAUSE MY RETURN IS SIMPLE HOWEVER, THEY 

ARE ADVERTISING THAT YOU CAN FILE FREE WITH A BASIC TAXES BUT I 

COULDNT FIND OUT HOW TO GET IT FREE BECAUSE ONCE I GOT TO THE 

PLACE TO PAY IT WAS 29 99 

156 199061113 2022-01-21 

23:03:30 

TurboTax Online 

Deluxe 

1 Tries to trick you into paying 

more, scam 

Very tricky, I use to be able to pay a fee out of my Fed refund, now if I want that, I 

would have to pay for premium It went from being free, to now I have to pay for 

deluxe and state $78 total That is the cheapest option 

157 199049156 2022-01-21 

23:04:04 

TurboTax Live 

Deluxe 

4 helpful but misleading with 

prices 

software was helpful, but advertised as free then tells me i need the paid version for my 

specific deduction then offers an option to pay from my return but charges me an 

additional fee (never mentioned) to do so be transparent with costs up front 

158 199050256 2022-01-21 

23:32:35 

TurboTax Live 

Deluxe 

3 Turbo Tax is Good my experience with turbo was great until they charged me over $200 00 to file I 

thought it was free 

159 199050313 2022-01-21 

23:34:01 

TurboTax Online 

Deluxe 

3 Easy to use, Hard on the 

Wallet 

TurboTax is easy to use, they walk you through the process, make sure you don't miss 

anything, and have information saved from previous years However, this year I had an 

additional form to file (1095-a) so I couldn't use the free edition 

I needed the "deluxe" version, which is advertised at $34 then another $39 for 

state then ANOTHER $39 just to have your fees be taken out of your return instead 

of paying out of pocket It cost me $112 to e-file, but I already invested the time and 

didn't want to invest additional time tracking down paper forms and waiting forever for 

those to go through 

TurboTax is helpful, but I'm extremely disappointed in the filing fees The least they 

could do is be up front about your filing fee situation so you don't go through all the 

trouble to begin with 

160 199050952 2022-01-21 

23:51:02 

TurboTax Live 

Deluxe 

3 Turbo tax is eay It works still cost its not free but its easy Cost me bout 200 00 

161 199063000 2022-01-21 

23:58:18 

TurboTax Online 

Deluxe 

1 Not what they advertise Suppose to be free, but once you get right to file it only gives you upgrade option 

before you can file for 39$, but then once finish an file its 78$ Lies 

162 199051318 2022-01-22 

00:00:17 

TurboTax Live 

Deluxe 

4 Easy for the most part I was really scared to do this I did t expect it to be so expensive Especially since it 

said free But it was decent 

163 199051416 2022-01-22 

00:03:12 

TurboTax Online 

Deluxe 

3 Turbo Tax Sucks I dont think I will ever use Turbo Tax again I got the $50 Credit for Contributing to a 

401K, But then could not file for Free Turbo Tax FORCED me to pay $39 for Turbo 

Tax Plus Which i DONT Need and had to pay an Additional $39 Processing 

fee So that $50 Credit I got Cost me $78 Yall SUCK 

164 199063817 2022-01-22 

00:24:47 

TurboTax Online 

Self Employed 

2 EH, dont necadarilly care for 

turbo tax 

why do yall charge me for wanting to have my refund deposited into my account its 

supposed to be free and it never told me i was being charged but whatevr bro lmao 

165 199053187 2022-01-22 

00:45:52 

TurboTax Online 

Deluxe 

2 This is not free!! This is an easy tool to use to file your own taxes However, the site is not free to use 

and gets more expensive every year Instead of claiming that the filing is free, be 

forthcoming about the fees and charges 

166 199032195 2022-01-22 

01:15:56 

TurboTax Online 

Deluxe 

1 Turbotax are scammers Turbotax charges you after you have put in all of your paperwork and are too invested 

to turn around and start over They even hide in small print that if you pay with your 

refund they will take out an additional 39 dollar fee It used to be free, and now it's just 

a scam 

167 199065927 2022-01-22 

01:43:16 

TurboTax Live 

Deluxe 

3 Turbo Tax is not honest It say's that its free to file my taxes but was charged $135 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

168 199035061 2022-01-22 

02:08:26 

TurboTax Online 

Deluxe 

1 Added Fees I used the free edition and when I got to the end Turbo tax wouldn't file until I 

upgraded This is complete crap!Always trying to rip off the consumer 

169 199060428 2022-01-22 

02:42:54 

TurboTax Online 

Deluxe 

1 Way too expensive for a 

simple W2 

I hate the "file federal for free" with the switch that there is a cost Then after using 

the program to file my very simple taxes you slipped in the $39 charge for turbo tax on 

top of the $39 charge for state taxes There was no summary of total charges before 

charging my card, just a misleading statement 

170 199037933 2022-01-22 

02:54:36 

TurboTax Online 

Deluxe 

1 never free Always click free and it charges me 40 bucks for fed and 40 for state taxes, so the 

filing for free is a lie 

171 199061531 2022-01-22 

03:15:17 

TurboTax Online 

Deluxe 

2 Its ok but they literally force 

you to pay l 

It said free the whole time then riht before I filed they asked if iwanted to upgrade I 

checked no, then the next page said requires premium and deluxe which is so stupid 

because I work at a restaurant nothing fancy why do i need deluxe? 

172 199062998 2022-01-22 

03:58:13 

TurboTax Online 

Deluxe 

1 TURBO TAX ISNT FREE, 

EVER! 

ADVERTISES FREE, FREE, FREE, BUT ITS ACTUALLY FEE, FEE, FEE! 

173 199076248 2022-01-22 

15:35:34 

TurboTax Online 

Deluxe 

2 Turbotax was alright Well I thought it was gonna be free to file my taxes but now I find out that TurboTax 

is taking out 117$ from my tax return 

174 199081108 2022-01-22 

17:19:51 

TurboTax Online 

Self Employed 

1 Poor product, at this cost just 

hire a tax person 

After years of filing with Turbotax this will be my last year, there is always promos 

and ad saying "free" or under a certain amount This year they charged 189 dollars 

while giving me no support while filing When I ran into taxes issues with my last year 

taxes, their support team told me that they couldn't help me at all and I had to hire a tax 

person to help in person So with that this will be my last year using this product 

175 199068296 2022-01-22 

17:59:29 

TurboTax Live 

Deluxe 

1 TurboTax is a sham! :) The U S government was bought by taxing company lobbyists to be forced to use their 

taxing services that claim to be free when you're forced to cough up a percentage of 

your hard-earned tax refund for a computer program to do all this malarkey for you 

The government knows EXACTLY how much you/they owe, but got bought out by 

companies to continue the hollowing of a once great nation Eat doodoo, TurboTax :) 

176 199083478 2022-01-22 

18:14:34 

TurboTax Online 

Deluxe 

3 turbo tax ok i thought this was free filing but ended up paying to file 

177 199086038 2022-01-22 

19:12:31 

TurboTax Online 

Premier 

1 Never Free Terrible this is 

forced to be used 

Not Free Never free No matter how much they say free it costs money every time I 

can't believe taxes are filed this way 

178 199097898 2022-01-22 

19:49:53 

TurboTax Online 

Deluxe 

1 ROBBING PEOPLE BY 

CHARGING FOR 3 

SERVICE FOR 1 

ABSOLOUTE GARBAGE STEALING MONEY PAID FOR UPGRADE THAT 

WAS 39$ CHARGED 177$ FOR THE SERVICE ON A FREE SERVICE 

179 199089565 2022-01-22 

20:25:30 

TurboTax Online 

Deluxe 

1 Hate hate hate I can't believe I have to be charged over $100 just to file my taxes all for having an 

HSA account I'm angry I have to lose money when I already barely get a tax refund at 

all this year for contributing more towards taxes this year Would give 0 stars if I 

could This should be included in the free filing part since I only got an HSA because I 

learned I could get an easy $200 for filling out a few questions with my job I don't 

even want to have an HSA now They don't even contribute beyond that 

180 199094678 2022-01-22 

22:25:57 

TurboTax Online 

Deluxe 

3 Turbo Tax Fees I was charged $98 00 when you stated that it was free ($0) to file federal income tax 

and a $39 fee to file state tax 

181 199094886 2022-01-22 

22:30:41 

TurboTax Online 

Deluxe 

3 Turbo tax is convenient but 

can get tricky 

I'm glad I read every single line when filing my return because I didn't know they 

charge another $39 00 for paying with my federal refund I'm glad I paid with my card 

Saved me $39 00 When they said turbo tax is free, it's not Please read the fine print 

Overall it's convenient and beats paying hundreds of dollars at H&R block to have 

someone do the same exact thing I just did 

182 199107579 2022-01-22 

23:25:55 

TurboTax Live 

Deluxe 

1 What happened to free? It's supposed to be free but the plumber option I was given I had to pay $129 Scam 

Stay away 

183 199097394 2022-01-22 

23:35:43 

TurboTax Live 

Deluxe 

2 way too expensive i was just charged almost $100 for a simple tax return when it clearly said free to file 

that sure wasn't free people!! FAR FROM IT!! 

184 199099278 2022-01-23 

00:26:49 

TurboTax Online 

Deluxe 

2 Not that happy this time Well , for years I've used turbo And I have filed unemployment on the free addition 

now it charged me $78 to file this year because of my unemployment I received 

thanks turbo for seeing I was unemployed last year and charging me for being so 

185 199081942 2022-01-23 

01:38:44 

TurboTax Online 

Deluxe 

1 Hey, you got your money, 

TT! 

If you're going to say Free filing, with $39 for state! Stop trying to find ways to triple 

it I'm going to just hire an accountant next year and give THEM my money They 

sneak less 

186 199102513 2022-01-23 

01:44:29 

TurboTax Live 

Deluxe 

1 DOES NOT LIVE UP TO 

FREE FILE 

WHY SAY FREE FILING THEN COST 120 00 FOR SIMPLE RETURN 

187 199104820 2022-01-23 

02:31:08 

TurboTax Live 

Deluxe 

1 False Advertisement Save free zero this zero that and once your done you are charged four different fees on 

something you completed yourself last year myself and my four young adults will be 

using turbotax 

188 199085433 2022-01-23 

02:56:56 

TurboTax Online 

Deluxe 

4 Great service but has 

REQUIRED HIDDEN FEES 

Their service is great and makes it very easy to file your own taxes However, they 

claim it's free then FORCE you to buy their services at the very end, They will not 

allow you submit your taxes until you agree to pay, there is no opting out of these fees 

VERY disappointed in them and Credit Karma for false advertising!! 

189 199107325 2022-01-23 

03:19:45 

TurboTax Live 

Premier 

3 Not pleased It let me start my refund for free, but by the end they were forcing me to pay over 

$200 

190 199125245 2022-01-23 

15:23:20 

TurboTax Online 

Deluxe 

4 Its pretty Good It was a little bit longer process than i thought and mine was a simple return but i guess 

not simple enough for it be free and they asked quite a lot of times if i wanted to 

upgrade Besides that it was my first time filing myself and it was a simple enough 

process and it wasn't to confusing Would possibly use again 

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(1-5) 

Review Title Review Text 

191 199133445 2022-01-23 

17:43:40 

TurboTax Online 

Deluxe 

1 turbo tax is a pain I at one point choose to upgrade, then changed my mind there was no way to go back 

to the free version so I was charged for that and then you charged me more at the end 

for having you take it off my return when I didnt want that version to begin with I am 

not a happy camper and will find another way to file next year 

192 199134249 2022-01-23 

18:00:30 

TurboTax Live 

Deluxe 

1 TurboTax takes money I am appalled that Turbotax does not offer a Free incometax filing option I only had a 

$923 refund and had to pay Turbotax $148 for that When asked if there are any other 

affordable options for filing, I could not locate ANY! 

193 199136556 2022-01-23 

18:45:39 

TurboTax Live 

Deluxe 

4 Turb tax is always my go to I’ve used turbo tax since I started filing taxes almost I love that they have the data still 

saved from the previous year, so there isn’t much to filling it out However, I don’t like 

the “file for free” af because my taxes have NEVER been free! I always end up paying 

at least 250$ in fees 

194 199138480 2022-01-23 

19:27:42 

TurboTax Live 

Full Service 

Deluxe 

1 Not good This service was supposed to be FREE However I am being charged over $200 00 

195 199140217 2022-01-23 

19:51:01 

TurboTax Online 

Deluxe 

1 No longer free I used to be able to file for free but they refuse to let me due to 'premium tax credit' 

meaning I got help for healthcare through the health marketplace so now I have to pay 

more than others They only tell you this AFTER you've gone through the majority of 

entering your info and spent hours doing so I will be looking into alternative tax filers 

next year GOODBYE TURBOTAX! 

196 199141403 2022-01-23 

20:16:50 

TurboTax Online 

Deluxe 

2 OK!!! I wish we could get the tax advance refund put into our bank acoount we already have 

That would be a nice add on the this O and when you say it free and then charge 

people at the end is messed up too 

197 199153321 2022-01-23 

20:45:38 

TurboTax Online 

Deluxe 

1 turbo tax turbo tax rip people out their money ever year and suppose to be free charge me 

double pay this year, i wont use them after this year 

198 199118773 2022-01-23 

21:09:33 

TurboTax Online 

Premier 

3 DID NOT LIKE THE 'BAIT 

& SWITCH' 

YOU ADVERTISE 'FREE FEDERAL WITH $39 STATE RETURN BUT AFTER 

YOU HAVE COMPLETED YOUR TAX INFO, IT IS $69 FOR FEDERAL 

BECAUSE TURBO CAN'T FILE THE STATE FOR SIX WEEKS! WHAT'S UP 

WITH THAT?? 

199 199146224 2022-01-23 

22:07:11 

TurboTax Live 

Deluxe 

1 Turbo Tax is misleading We read that we can file free for easy tax returns and at the end of our filing, we pay 

$207 00 to file WOW 

200 199153042 2022-01-24 

00:39:30 

TurboTax Live 

Deluxe 

4 Pretty easy Experience was fine easy to use but the "free filing" always changes when you get 

farther in the process having to pay more due to one line of unemployment income is 

kinda not cool that does not make a computer work harder to file 

201 199153045 2022-01-24 

00:39:31 

TurboTax Online 

Deluxe 

1 Confusing Very confusing, some how my "free" return cost 117 00??? 

202 199133214 2022-01-24 

01:39:53 

TurboTax Live 

Deluxe 

2 Disappointed TurboTax makes full use of the bait and switch philosophy The bait is the free Federal 

return yet there is no way to select the free return Got stuck with the Deluxe Live 

version which was never utilized for my return 

203 199133615 2022-01-24 

01:46:29 

TurboTax Online 

Deluxe 

1 I would give negative stars if 

I could 

Wanted to choose the free option but you wouldn't give the option all because of a 

HSA? Not even sure why that would negate filing for free And to top it off, you 

charged 39 for federal, 39 for state and then ANOTHER 39 all because I chose to have 

the charge deducted from my return, vs paying up front This is incredibly messed up 

and will be the last year I file with this company Just another company that's money 

hungry and could give a s**t about the consumer 

204 199157397 2022-01-24 

02:06:28 

TurboTax Online 

Deluxe 

1 Turbotax is not free! I thought it was free!!! ended up costing me $117! 

205 199158108 2022-01-24 

02:18:11 

TurboTax Online 

Federal Free 

Edition 

3 meh This year was a lot less helpful than previous years; it seems your site is making 

previous help less accessible and put helpful tools under "deluxe/live deluxe" that 

previously were free or under a more inexpensive upsell options I was also annoyed 

that though I did not receive UI for 2021, your site still tried to upsell me to "deluxe" 

when I stated I did not have UI income to make my return status more complex I am 

also flabbergasted that I was then at the end of my first filing attempt told to pay over 

$100 for "deluxe live" to get an explanation for why my approximate $1500 federal 

return wasn't enough to cover what would have been my useless "deluxe" fee of $39 to 

finish filing This resulted in me having to clear and redo my taxes Seriously, I get 

you have a business to run but seriously, insert expletives right where the sun doesn't 

shine 

206 199160809 2022-01-24 

03:16:16 

TurboTax Online 

Deluxe 

1 Force me to pay I denied the identity thief protection 3 times and at the end it was added to my account 

and I wasn't able to take it off This is the last year I use this tax service, why advertise 

as free if you have to pay no matter what 

207 199169396 2022-01-24 

03:35:12 

TurboTax Online 

Deluxe 

2 Stop trapping people This was my first time using TurboTax to file taxes As I've only recently become a 

working member of the community, I thought I'd give it a go as it was advertised as 

free Once it got into state returns, I was prompted to upgrade to deluxe because 

apparently free does not cover state Or so I was led to believe Then it kept adding 

features I did not ask for In total I was charged approx $120 for a supposed free 

service Horrible, very upset 

208 199140321 2022-01-24 

03:53:48 

TurboTax Online 

Federal Free 

Edition 

1 Bait and Switch They say FREE file or $0 FILE and then you get more than half way through and they 

up the charge to $40 to move forward - for a basic file at that! You're better off at a 

competitor, shop around and don't fall for the nonsense! 

209 199163498 2022-01-24 

04:19:49 

TurboTax Online 

Self Employed 

4 Turbo Tax is user friendly 

but pricey 

I love how user friendly the program is but the cost is NOT free!! 

210 199164260 2022-01-24 

04:38:09 

TurboTax Online 

Deluxe 

1 not free why even bother advertising that its free Within moments of filling out a couple pages 

of information you need to select a "package to continue" 

211 199165048 2022-01-24 

04:59:14 

TurboTax Live 

Full Service 

Deluxe 

2 Fast, but appears to have lied I was led to believe that the filing would be free based on advertising Sadly, this was 

not the case If you want it done fast, then go with them, but if you want it done for 

free, then best to do it yourself 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

212 199166610 2022-01-24 

05:44:59 

TurboTax Live 

Deluxe 

2 Needs work I had good experience with turbo tax The only problem is that it kept making it to 

where I couldn't free file I ended up paying over $200 when It should have been $0 

213 199167071 2022-01-24 

05:59:18 

TurboTax Online 

Deluxe 

1 needs work I dont understand the double charge for paying with the refund Why is that being 

done? ive been with turbotax for 8 years and this is a first for me Dont tell people its 

free when its factually not 

214 199174176 2022-01-24 

13:02:00 

TurboTax Live 

Deluxe 

4 Not Free for Federal or State 

as advertised! 

I like the ease of turbo tax but I don't like the advertising of free returns I have used 

turbo tax for years and will continue unless I find another place for cheaper with the 

same thing $200 to do my taxes myself is steep 

215 199174395 2022-01-24 

13:08:14 

TurboTax Online 

Self Employed 

2 They make it hard to get the 

free tax return 

They make it impossible for you to get the free return Overcharge 

216 199205690 2022-01-24 

17:01:16 

TurboTax Online 

Deluxe 

2 WISH I WENT FOR THE 

FREE 

I was going to choose free, then change to the $29 00, then midway it went to $39 00, 

it wanted to add more which I declined I went pay for the $39 00, then my receipt 

went up to $78 00 WTF? There's was another $39 00 charge for the California Filing 

BAIT AND SWITCH 

217 199190693 2022-01-24 

17:37:52 

TurboTax Online 

Deluxe 

2 Disappointed I have been using Turbotax for years Every year they advertise free, but it never is 

This year they even charge for the fees to be taken out of your taxes, but they do not 

make you aware of this until after you have almost completed your taxes It is just 

crazy I end up paying $117 to Turbotax after getting to Turbotax via a paid AD on 

Google stating file federal and state $0 

218 199190816 2022-01-24 

17:39:58 

TurboTax Live 

Deluxe 

2 you have a problem you advertise FREE turbo tax is FREE yet look how much it cost me and i made little 

and volunteer as a nurse giving out COVID vaccines and free clinics for the poor and I 

have to pay to renew my nursing license and BLS and CEU's 

219 199191672 2022-01-24 

17:52:39 

TurboTax Live 

Self-Employed 

4 EASY AND FAST USING TURBO TAX HAS BEEN EASY AND FAST JUST WISH IT WAS 

ACTUALLY FREE 

220 199210550 2022-01-24 

18:00:33 

TurboTax Online 

Deluxe 

3 Bait and Switch I've done my taxes with TurboTax for several years Their product is great, don't get 

me wrong I hate however, how next to impossible it is to actually get to the FREE 

1040ez, which their advertising campaign focuses heavily upon After becoming 

frustrated and short on time, I just opted to pay for the Deluxe and get it over with, 

which obviously must be by design Deceptive and shameful These practices make 

me rethink continuing to be a long-time customer 

221 199192550 2022-01-24 

18:07:17 

TurboTax Online 

Deluxe 

4 What happened to the free 

version? 

The product works but even with my simple return and standard deduction they charge 

$39 to file What happened to the free versions for simple taxes Just because I make 

over $x I have to pay for the same thing that’s free? 

222 199192922 2022-01-24 

18:13:18 

TurboTax Online 

Deluxe 

1 Review from a five year + 

user 

I think that Turbo Tax should give customers some sort of discount when usimng the 

software The first year I used them it said it was free and it wasn't I think they need to 

do better 

223 199195701 2022-01-24 

18:53:08 

TurboTax Online 

Deluxe 

1 forced fees i do not appreciate that to use the pay with federal return option did not state that there 

is a 39 dollar charge added for using that option and if it was stated it was hidden or 

not readily available information as well as forcing 78 dollars worth of fees with no 

way to switch to the free filing version of turbo tax i will most likely not be filing with 

you next year due to these issues 

224 199196365 2022-01-24 

19:03:38 

TurboTax Online 

Deluxe 

1 hidden fees I have used TurboTax for years because it was free But now this year for my 2021 

taxes all of a sudden I'm told that it's going to be free then is that I'm going to pay $29 

then it's $99 and when I go to cash out it's $139 

225 199216639 2022-01-24 

19:50:03 

TurboTax Online 

Deluxe 

4 Simple and easy to use, with 

hidden fees required 

Very easy and simple if you don't have complex taxes to file Appreciate the ease of 

year to year information automatically updated Disappointed to see the fee increase an 

additional $40 when using return to pay for access This means having to pay a fee for 

the federal return, another fee for the state return, and an additional fee to have it direct 

deposited into my account on file The advertising of turbotax is falsified as this is not 

a free service, which I agree to paying However, to add additional hidden fees is 

dishonest and costly to people The additional fees are not revealed until the very end 

which is misleading to us as users of this service We are encouraged to use electronic 

options as much as possible to assist in the entire process for all In doing so, there are 

hidden fees along the way that should be disclosed to users immediately While the 

entire process for simplified filing with turbotax is quite easy, it costs in the hidden 

fees for a net profit for the business of turbotax I do not mind paying for the service, 

but please be honest and upfront resisting the narrative that it'll be simpler and faster to 

do it all electronically While that may be true, there is also a profit that is kept from 

users This unfortunately causes financial damage to an already economic crisis for all 

226 199217792 2022-01-24 

20:11:00 

TurboTax Online 

Deluxe 

3 Bait and Switch It was advertised as free but it turned out when I got to the end I had to pay $78 

because my return wasn't simple My wife and I are retired living on my pension and 

Social Security and live in an apartment, what could be simpler? Nothing changed 

from last year and it was indeed free There was something about the IRS rules 

changing and an additional form was required, but it is still just as simple as before and 

should still have been free I appreciate this is a business and needs to make money, 

but don't say it is free when it isn't 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

227 199219864 2022-01-24 

20:37:18 

TurboTax Online 

Deluxe 

1 ALERT!! Prepare to pay if 

your on Unemployment!! 

This years taxes(2021), I had to Upgrade to the Deluxe TurboTax in order to include 

my Unemployment taxes I had to pay $39(plus additional taxes) Last years taxes for 

2020, which included unemployment, I did not have to Upgrade Why the change? 

Why is there also an additional $39 fee added at the end when E-filing? Last year, and 

the previous years, you did not!! I can understand upgrading to Deluxe if you had 

other taxes that you felt you could get more back on, but not when you are on 

Unemployment and 1 other job that you hardly get any hours with due to COVID 

restrictions!! Shame on you and your twisted site!! You say file for free, yet at the 

end you get charged double!! I should Not have to had Upgraded or have been 

charged for using your FREE filing!! I feel that I should not have to pay since I did 

not have to for my 2020 filing and previous years!! 

228 199220929 2022-01-24 

20:55:23 

TurboTax Online 

Deluxe 

1 It used to be amazing! I have used Turbotax all my adult life so about 10 years now It was easy and free and 

saved my info for the following year I thought they were the only ones but turns out 

all the other free places do that too This year was the most I've been charged for doing 

all the work myself Last year I thought was ridiculous but I had no idea this year 

would be worse I unfortunately will not be back The whole thing about TurboTax 

was that it was free It's only free now to those who have nothing to file SCAM I am 

truly saddened and disappointed DO BETTER TurboTax!! 

229 199210423 2022-01-24 

21:58:31 

TurboTax Online 

Self Employed 

1 Still over constant upgrade 

offers 

Y'all should simplify the service offerings so that I'm not constantly being offered to 

upgrade just be upfront and stop trying to be a free service 

230 199211968 2022-01-24 

22:22:58 

TurboTax Online 

Deluxe 

2 frustrating couldn't pull up last years info because I had to order a download 

"free filing" isn't I didn't have anything this year other than w2s 

231 199212233 2022-01-24 

22:28:06 

TurboTax Online 

Deluxe 

4 i have used turbo tax for 8 

years and i trust it 

I don't really understand the file for free claim since it has cost me to file every year 

232 199212716 2022-01-24 

22:36:48 

TurboTax Online 

Deluxe 

1 Poor It should be free but I can’t make it free can’t change it from deluxe to free 

233 199212748 2022-01-24 

22:37:29 

TurboTax Live 

Deluxe 

1 SUCKS Your program is false its wrong to say free only to go into 168 00 for my simple 

return: You should be ashamed 

234 199213442 2022-01-24 

22:49:36 

TurboTax Online 

Deluxe 

4 love turbo tax I think if turbo tax is going to federal free don't charge 

235 199265538 2022-01-24 

23:10:37 

TurboTax Online 

Deluxe 

2 Fucturbo tax Something that is supposed to be free charged me 80 dollars to use will file a different 

way next year 

236 199216095 2022-01-24 

23:39:05 

TurboTax Online 

Deluxe 

2 It’s not free Stop advertising that your service is free, there is nothing free about it 

237 199216855 2022-01-24 

23:53:30 

TurboTax Online 

Deluxe 

2 Great but not free I wanted to do free but in order to add dependent care tax it charged me I wanted to 

pay with my card instead of double fee for taking it out of my returns and it would 

work or provide me the full amount the card was charging I started free and for one 

additional tax credit paid 78 unnecessary dollars 

238 199217201 2022-01-24 

23:59:37 

TurboTax Online 

Deluxe 

1 Cost too much Used to be a free service now TurboTax is charging 100 dollars for their "free" service 

239 199269213 2022-01-25 

00:03:32 

TurboTax Online 

Deluxe 

1 RUN AWAY!!!! Hidden fees 

are EVERYWHERE! 

This site used to be the best thing for people like me who tend to do things themselves 

instead of using a service to do the exact same thing This is my sixth year with 

TurboTax and wow, talk about a greedy service You see the ads everywhere, File now 

for $0!! and how they have not gotten in any more trouble is beyond me They are 

super vague about their fees and at the very end hit you with a charge of $161! I am 

irate! Quit taking peoples hard earned money and have some respect for the economic 

situation we are ALL fighting right now! I refuse to use this site ever again Weren't 

they sued for this exact situation last year? Highly Suspect if you ask me Just beware 

of the hidden fees, otherwise it would be excellent Smh 

#TEAMTAKEDOWNTURBOTAX 

240 199217650 2022-01-25 

00:08:24 

TurboTax Online 

Deluxe 

3 Very slow To slow and made me pay It was not free My taxes are also very simple 

241 199218885 2022-01-25 

00:24:41 

TurboTax Online 

Deluxe 

1 Will say free & it’s not Every year it says file for free but that’s a lie 

242 199219569 2022-01-25 

00:32:19 

TurboTax Online 

Self Employed 

1 Used to be free but now it 

isnt 

Not even sure why or how it happened but I remember when TubroTax was free 

Instead its 130 dollars to self file Thats insulting 

243 199220659 2022-01-25 

00:51:09 

TurboTax Online 

Deluxe 

2 TurboTax is not Great 

anymore 

I always went to TurboTax for the FREE services and simplicity of the site They also 

have options for paid services, but I never needed them I find it outrageous that I went 

from filing FREE to paying $117 to file my taxes I might as well went through a tax 

place Through it all it gives the option for free, but its not until its time to file that it 

tells you the charge after completing everything If I knew there was a cost I wouldnt 

of filed with TurboTax and next year I know I will be going elsewhere even if I have 

to pay I only give it a 2 because of the ease of the site 

244 199220858 2022-01-25 

00:54:33 

TurboTax Online 

Deluxe 

2 Don't tell you total fees 

upfront 

It was confusing Your free turbo tax is really not free! You say $39 then when you 

process it is another $39 for processing Nothing free about it Maybe to open it up and 

put your info in there! 

245 199271099 2022-01-25 

00:56:30 

TurboTax Live 

Deluxe 

2 Rip off Turbo tax is supposed to be free If I wanted to pay $260 to get my taxes done I 

would've just went through H&R Block Turbo tax is NOT FREE!!! 

246 199221573 2022-01-25 

01:06:07 

TurboTax Online 

Deluxe 

1 I had to pay $82 for DIY 

taxes 

I use TurboTax every year to file my taxes - for almost 10 years now Paying $39 is 

always disappointing, considering I file in January (in other years it was FREE if you 

filed early), but making me pay an additional $39 to file my state taxes on top of that is 

just insane This year it cost a total of $83 ($39 for federal, $39 for state + applicable 

state taxes for using TT) 

I will be looking into H&R Block or Credit Karma next year as when they advertise a 

free filing option, it's actually free 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

247 199221957 2022-01-25 

01:12:26 

TurboTax Online 

Deluxe 

3 it ok said its free but charged anyway 

248 199222553 2022-01-25 

01:21:40 

TurboTax Online 

Deluxe 

1 Terrible software I don't know why I use this every year It is never free, the charitable donations portion 

doesn't work, and it's always glitchy when reviewing my input information I do not 

recommend it 

249 199223637 2022-01-25 

01:37:42 

TurboTax Online 

Deluxe 

2 love and hate I love turbo tax because it's always so easy but I don't understand how you advertise 

that it's free but it's not I don't understand how I go from free to paying $117 Then 

you give me the option to pay with my refund but then charge an extra $40 That is too 

much 

250 199223761 2022-01-25 

01:39:49 

TurboTax Live 

Deluxe 

3 Thought it was free I thought I could file for free with turbo tax guess I was wrong 

251 199224352 2022-01-25 

01:48:39 

TurboTax Online 

Deluxe 

1 The Audacity After so many have suffered through Covid and lost their jobs TurboTax swings in to 

make it worse Anyone claiming unemployment benefits this year is FORCED to use a 

paid version where in the past they qualified for the free version Way to shove salt in 

the wound Nasty choice TurboTax 

252 199224498 2022-01-25 

01:51:12 

TurboTax Online 

Deluxe 

1 turbo tax lies to customers 

about fees 

All their adds says that their service is free There is a reason they got sued last year 

Because they lie to their customers Its all free as long as you don't actually want to file 

your taxes Then they charge you for both the federal and state returns at least they tell 

you about those fees once you finalize everything a new fee pops up A FEE FOR 

PAYING THEM WITH YOUR FEDERAL TAX RETURN!!!!!! FOR PAYING 

THEM!!!!!!!!!! $39 for the federal, $39 for the state, and another $39 to pay them the 

$78 to file using their free service 

253 199192200 2022-01-25 

02:01:19 

TurboTax Live 

Deluxe 

1 TurboTax uses false 

advertising 

I thought that I was using the free file version of TurboTax because that’s what I had a 

clicked on only to find out that I had to pay to file with my tax return I don’t 

understand the point of advertising “Free to file” if it’s not really free to file My tax 

return is now significantly smaller than what I had originally anticipated so thank you 

for that! 

254 199232635 2022-01-25 

02:19:17 

TurboTax Online 

Deluxe 

1 Necessary Evil There's no such thing as "free" turbotax anymore I guess they have to make their 

money somehow 

255 199238333 2022-01-25 

02:27:56 

TurboTax Live 

Deluxe 

1 Turbo Tax Lies and the app 

doesn’t work 

Free filing! Sure I’d love to know who is eligible for free filing Turbo Tax suddenly 

finds new forms that require upgrades to file Funny, I’ve worked in the same job for 8 

years, have no deductions- just straight filing and this is the first time I’m having to 

“upgrade” and pay $120 to file Get some class 

256 199246552 2022-01-25 

02:40:48 

TurboTax Online 

Deluxe 

2 Easy but not free Turbotax is easy to use, but not free like advertised I was charged $39 for filing my 

federal return and I made sure not to add any extra services You also have to pay $39 

for each state filing, as well as a $39 fee for opting to pay with your refund I was 

under the impression the filing federal portion was free, but they tack it on there at the 

end 

257 199195246 2022-01-25 

02:46:54 

TurboTax Live 

Deluxe 

1 turbo tax ois crooked you think free prep and when your done you owe 170 00 to get it filed 

258 199273659 2022-01-25 

02:58:54 

TurboTax Online 

Deluxe 

3 Simple navigation Great easy navigation online service though it clams a free efile and submit That’s 

false advertising besides that it’s services are ok I guess 

259 199267051 2022-01-25 

03:12:58 

TurboTax Online 

Deluxe 

4 Wanted the *free but The program is great Easy I would have a disclaimer that *free isn't actually free 

Also, I would warn that you need all the info ahead of time like SS# and Driver 

Licences 

260 199268317 2022-01-25 

03:40:41 

TurboTax Online 

Deluxe 

1 wish I could've given it a 0 not at all up front about fees NO FREE FILE whatsoever 

261 199268839 2022-01-25 

03:53:56 

TurboTax Online 

Deluxe 

3 Cost Too Much The Site Is Easy To Get Through But The Free Edition Was Not Available 

262 199269134 2022-01-25 

04:01:08 

TurboTax Online 

Deluxe 

3 I miss when Turbo Tax Free! Turbo tax charge now for services when they use to be free Turbo tax also double 

your charge if you choose to pay with your taxes Give us a break?! I only continue to 

use this service because I am loyal but this may be my last year filing with Turbo tax 

263 199270859 2022-01-25 

04:49:37 

TurboTax Live 

Deluxe 

1 STOP CHARGING ME FOR 

MY TAXES 

I'm tired of TurboTax saying that it's free and I clicked and avoided everything that 

showed that it would charge, and they are still charging me $150 to do my taxes This 

is just ridiculous 

264 199270953 2022-01-25 

04:52:47 

TurboTax Live 

Deluxe 

2 Simple to use, but nothing is 

Free as advertise 

I have use TurboTax for over 7 years, however They alway advertise Free filing and 

then tell you every simple thing such as having a HSA plan is not eligible 

265 199271196 2022-01-25 

04:59:27 

TurboTax Live 

Deluxe 

1 Free isn’t free unless you 

don’t have a job 

More expensive than hr block No such thing as free even if it’s a simple return Had to 

pay 140$ Just because I have an hsa 

266 199271282 2022-01-25 

05:02:23 

TurboTax Live 

Deluxe 

4 Better than H&R Block I've used H&R Block for 10+ years This year however Turbo Tax was able to get me 

about $3,000 more on my return The downside is, they hit you with fees at the end 

when using the free version because it doesn't cover/support the educational learning 

credits Also, while H&R Block deducts your fees from your return for free, Turbo Tax 

charges you another $40 

267 199271453 2022-01-25 

05:08:24 

TurboTax Online 

Deluxe 

2 Turbo Tax easy Turbo Tax while easy it is misrepresented I signed up for free and when I got to the 

end it was rejected I then realized I didn't include form 1095 for healthcare, which 

most people have I then refiled with 1095 included and Turbo Tax prompted me to 

upgrade to $39 00 deluxe because "free doesn't handle these tax situations" What does 

that even mean!! I needed to file so I upgraded and opted to take from my return only 

to find out that they charged me $117, pretty sneaky if you ask me!! This is exactly 

why I stopped using Turbo Tax for the last 3 years!! Thank you for filing my 2021 

Taxes but I will never use this misrepresented site again 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

268 199271786 2022-01-25 

05:21:40 

TurboTax Live 

Deluxe 

1 Upcharges I haven't noticed it before maybe it has always been a thing but the service is "free" 

until the end when you have put in so much effort already I went from free to $212 I 

had to file 2 state returns which I assume is pretty common for people who move 

across states And a 1099-R which apparently I had to upgrade to file which was $90 

The states each cost $49 so another $90 and because I was expecting it to be free I 

don't have $180 just laying around so I elected to pay with my return which it also 

hides the fee in tiny terms and conditions until the end when it totals it all Very bad 

experience and I will be looking for alternatives 

269 199272853 2022-01-25 

06:10:04 

TurboTax Online 

Deluxe 

1 Turbo Tax makes it difficult 

to file for free 

They make you pay no matter what No free tax filing 

270 199273276 2022-01-25 

06:34:09 

TurboTax Online 

Deluxe 

1 Hidden Fees Poor Service Hid fees at the last minute Terrible service Suddenly they charge to deposit directly 

and force you to upgrade Awful not free at all 

271 199274297 2022-01-25 

07:48:39 

TurboTax Online 

Deluxe 

1 Not Happy I didnt know i would have to pay $100 to file my taxes, it was always free in the past 

Also i thought the fee included state and federal but apparently not its a little 

misleading when you dont show the whole fee i thought it was going to be around $40 

like it said but after filling everything in at the end it showed you were taking 100$ by 

that time i just wanted to be done with it 

272 199277738 2022-01-25 

12:24:49 

TurboTax Live 

Deluxe 

1 Terrible This is supposed to be free for military yet I was charged 

273 199277917 2022-01-25 

12:31:06 

TurboTax Live 

Deluxe 

4 easy Fairly easy but a bit expensive I chose the file for free, but that didn't seem to be the 

case 

274 199279633 2022-01-25 

13:17:42 

TurboTax Online 

Deluxe 

1 It went from free to $117 No option to do the free service I chose TurboTax because they advertised it was free, 

now it is $117 

275 199281393 2022-01-25 

13:59:15 

TurboTax Online 

Deluxe 

3 112 bucks What happened to free,free,free,free ,free Other than that it was easy 

276 199292572 2022-01-25 

17:03:15 

TurboTax Online 

Deluxe 

1 Not good Turbo tax has lost all my info from previous filing years and this software is beyond 

faulty it’s supposed to be free to file and I’m being charged $300 I don’t have to give 

them I opted out and was still forced to use the payed option, now I’m giving the 

correct agi and turbo tax is constantly sending the irs $0 when that’s not the amount I 

entered I’ve been rejected 4 times already because of this nonsense please fix your 

portals 

277 199308862 2022-01-25 

17:38:29 

TurboTax Online 

Deluxe 

1 Turbo Tax Screwed me they 

charge me 

They suck they were not to charge it was to be free but they charge 

278 199299036 2022-01-25 

18:55:17 

TurboTax Online 

Deluxe 

1 TurboTax is NOT 

AWESOME 

"free if you file before such and such time!" Yeah thats a straight up lie I had an 

HSA so I was denied free file for a super common insurance item $78 to file 

federal/state for basic W2 and an additional $39 for the option to pay with my federal 

return 

TurboTax you suck 

279 199314014 2022-01-25 

19:08:47 

TurboTax Live 

Deluxe 

1 Cost Hidden TurboTax is deceptive when it comes to showing the user the cost of the service until 

it is to late for them to alter or decide for themselves You hamstring users into the 

service 

280 199276372 2022-01-25 

19:26:38 

TurboTax Online 

Deluxe 

2 Turbo tax has changed I expect changes as technology improves However, I don’t like the money grab game 

y’all are pulling All of a sudden I’m being charged twice for choosing to take a 39$ 

fee from my refund? So that 39$ became 78$ And I was using the free file version and 

was forced to upgrade to the next version up because I’m receiving money for being in 

college? Let’s not get into the difficulties of uploading a w2 that’s based in Canada 

Y’all kept rejecting the information and I had to start all over and manually enter it 

myself That means everything from my info info, dependents, 1098T forms, virtual 

currency info, w2s, charity info, car registrations, state taxes, etc 

281 199302104 2022-01-25 

19:45:28 

TurboTax Online 

Deluxe 

2 Turbo Tax is easy to use Turbo tax is easy to use but is never free, free, free, free 

282 199316096 2022-01-25 

19:46:53 

TurboTax Live 

Deluxe 

2 Deceptive fees It was very difficult to file my taxes for free even after i clicked on the file for free 

option Very deceptive and sneaky business practice I dont mind paying to file but 

you dont have to make me feel swindled 

283 199305017 2022-01-25 

20:34:53 

TurboTax Online 

Premier 

2 lame Tried everyway possible to file for free Forced to pay (with no extra services) 

284 199306288 2022-01-25 

20:57:00 

TurboTax Online 

Deluxe 

3 its cool but different fees add 

up! 

it started out free then it ended up being over a hundred dollars 

285 199307352 2022-01-25 

21:15:58 

TurboTax Online 

Deluxe 

2 They overcharge at the end! Everything is fine about this software Its easy to use and quick It's annoying that they 

advertise "FREE" but it's not Also, no matter how many times you decline to add 

"Premium Service" to your taxes, it still charges the additional $44 at the end of the 

process Next year I'm using H&R Block for sure I only finished and paid here 

because I was already at the end and didn't have any more time to waste 

286 199307666 2022-01-25 

21:20:14 

TurboTax Live 

Self-Employed 

3 Turbo Tax is ok This is a good service to use However each year the price to file continues to increase 

They advertise that you can file your taxes for free yet it cost me 316 to file 

287 199308297 2022-01-25 

21:29:20 

TurboTax Online 

Deluxe 

1 Robbed It's not $0 or free like they advertise It doesn't let you go back to change whatever 

upgrades it magically added to your bill 

288 199322153 2022-01-25 

21:30:35 

TurboTax Online 

Deluxe 

1 They charge too much I was using Turbotax because for the amount I am earning I couldn't afford to pay for 

filing my taxes However, they use now sneaky ways to charge you for everything! 

This is the last year I am using this tool Very frustrated with their deceptive methods 

289 199309670 2022-01-25 

21:52:10 

TurboTax Online 

Deluxe 

2 Not free, even though it's 

advertised that way 

I have a simple tax filing and was charged $74 00 to e-file when advertised bas being a 

free service This happened last year as well but didn't want to have to redo my taxes 

with another program again 

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(1-5) 

Review Title Review Text 

290 199323637 2022-01-25 

21:52:57 

TurboTax Online 

Deluxe 

2 Quick to misinform you Page after page was mis-lead basically into paying First advertisement was It was free 

to e-file, every page I went through it kept offering me packages to file I input all my 

info for disaster related losses and it wasn't until the final page after I paid for the 

service was I informed of having t wait until February 24, 2024 until I could file The 

IRS is slow as it is, I am in the home buying process and need to file asap Just a misleading company and as always only out for profit 

291 199324265 2022-01-25 

22:03:38 

TurboTax Online 

Deluxe 

1 Turbo trash inspires tax fraud, I; like a lot of people, temporarily had to go with unemployment, 

while filing this year, i want to report that i did in fact receive unemployment, but to 

even report it you have to pay a 40$ fee also an additional fee to even file state and 

federal 40$ a piece bring the total 120$ where my refund was only going to be 1100$ 

it all use to be free as i have file with them for three years now this is just a cash grab 

for them 

292 199324478 2022-01-25 

22:06:52 

TurboTax Online 

Deluxe 

2 Its not free they tell you the whole process that it isn't free, then when you go to actually file, it 

makes you pay false advertisement is B S 

293 199324685 2022-01-25 

22:10:03 

TurboTax Online 

Deluxe 

1 Poor service Stop charging for a service that is supposed to be free legally You absolute crooks 

294 199310722 2022-01-25 

22:10:25 

TurboTax Online 

Federal Free 

Edition 

3 I love turbo butttt I honestly love turbo tax, and it is fairly easy to do, but it is annoying when they try to 

trick you in to upgrading Just stop and let the tax filers with simple tax returns file for 

free Stop with the tricks turbo Please and thank you 

295 199326025 2022-01-25 

22:30:31 

TurboTax Live 

Deluxe 

1 They made me pay way too 

much or I couldn't file 

I'm very angry that I chose the free option but of course that wasn't happening this will 

be last year filing I will be damned if I get forced to pay $200 again cause my so called 

situation I paid into a retirement fund 

296 199283457 2022-01-25 

22:38:36 

TurboTax Online 

Deluxe 

2 Effective but Predatory Still a good way to do your own taxes, but lots of predatory practices here Selecting 

the free options but still being guided toward the pay option and by the end they try to 

trick you into you thinking you don't have a choice 

297 199313193 2022-01-25 

22:53:37 

TurboTax Online 

Federal Free 

Edition 

1 not happy with service why did i get charged 29 to file, when was supposed to be free could not file unless 

agreed to it 

298 199314840 2022-01-25 

23:24:29 

TurboTax Online 

Deluxe 

3 turbotax is alright turbotax is all right but always makes me pay even though my taxes are simple and it 

supposed to be free 

299 199286801 2022-01-25 

23:30:10 

TurboTax Online 

Deluxe 

1 FEES! Turbo Tax claims I can file for free but that is not true as I try every year and it does 

not allow any option to file for free! Very disappointed with Tubo Tax bait and switch 

tactics and their abuse of taking advantage of the hard-working poor 

300 199316036 2022-01-25 

23:46:04 

TurboTax Online 

Deluxe 

1 Its not free They say its free to do your taxes, however they tricked me and charged me $117 at 

the end They charge $39 X's 3 I am single with nothing to claim and I had to pay 

this I went with TurboTax due to them being free, however; my tax lady is now 

cheaper than this 

301 199317241 2022-01-26 

00:07:39 

TurboTax Online 

Deluxe 

1 Not free, Junk, Hassel, etc First of all it's not free they charge $39 to file federal $39 to file state That's the 

cheapest option for filing Then if you chose to have the money taken out of your tax 

return they charge you another $39 

Then if you have to save for later and go back to continue working on tax return it 

takes you back to basically the beginning of the process instead of picking up where 

you left off Hassel not free and a pain in the butt I use turbo tax 3 years ago or so and 

I was happy with the program and company It was also free for me to file myself with 

out help from a rep 

302 199317533 2022-01-26 

00:12:52 

TurboTax Online 

Deluxe 

3 TurboTax is ok I thought I was doing free version then it only gave an option of 39 00 or higher at the 

end they charged 78 00 for basic version 

303 199317665 2022-01-26 

00:15:14 

TurboTax Online 

Deluxe 

2 Not Great They help my return sorta held my return hostage until I upgraded from free was 

getting all my tax deductions 

304 199318034 2022-01-26 

00:22:10 

TurboTax Live 

Deluxe 

1 Super misleading deals When I started my taxes it said that all packages were free so I signed up for the 

deluxe I was informed I needed the deluxe package to file on my HSA Which gave 

my an extra hundred I get all the way to the end to discover that my taxes weren't 

qualified as "simple taxes" so I was required to pay $200+ or start over 

305 199318204 2022-01-26 

00:24:55 

TurboTax Online 

Deluxe 

4 Turbo tax was a little 

expensive 

It was easy to do, but a little expensive They say its free but its not 

306 199319443 2022-01-26 

00:46:39 

TurboTax Online 

Self Employed 

3 Turbo Tax is Good But a 

Little Deceiving 

You start out as Free-File and $130 later you file your taxes Don't think I will used 

them again 

307 199292518 2022-01-26 

01:01:59 

TurboTax Online 

Deluxe 

4 I Use Turbo Tax Every Year It's a quick, simple way to file your taxes as long as they aren't complicated The only 

negative is that I had to pay for the federal tax return I think I I'd gone to IRS gov it 

would have been free 

308 199293015 2022-01-26 

01:10:34 

TurboTax Online 

Deluxe 

1 TurboTax is manipulative 

and sneaky 

The federal free edition is basically useless if you received a stimulus check or 

unemployment Every step of the way there are tiny little fine print details that I started 

out at zero dollars and ended up paying 89 bucks for it to get my refund They charge 

you $44 as a convenience fee to pay for your taxes through your refund Every step of 

the way trying to secretly get you to click on things that make you spend more money 

on their products with stuff that you do not need delux premium all the stuff is all 

nonsense 

309 199321012 2022-01-26 

01:11:40 

TurboTax Online 

Deluxe 

3 Free service does not exist They advertise about 'free filing' but that doesn't exist anymore There was no longer 

an option for me to file free of charge 

310 199321639 2022-01-26 

01:21:42 

TurboTax Online 

Deluxe 

3 Should be free Turbo tax should be free as advertised on television 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

311 199322629 2022-01-26 

01:37:35 

TurboTax Online 

Deluxe 

3 turbo tax is great except for 

all the hidden fees 

turbo tax is a great way to file taxs however they have a ton of hidden fees and they 

basically make it impossible to actually file for free I have used them many years but 

every year they get me with an upgrade for something stupid such as a HSA I 

personally think that if you dont want their support you shouldnt need to upgrade but 

hey what do i know i also think it is really sketchy to sneak in the fact that you have 

to pay the $39 fee for both state and federal so it really costs $70 then they sneak in an 

additional $39 charge to pay with return but if you pay with a card you do have that 

extra fee Just be aware of everything before you hit submit I do have to say that the 

customer service is fantastic however they are super nice and helpful!! 

312 199326068 2022-01-26 

02:31:07 

TurboTax Online 

Deluxe 

2 Turbo tax is okay You market your company as free and then add a bunch of fees 

313 199326170 2022-01-26 

02:33:08 

TurboTax Online 

Deluxe 

2 Feel trapped into using Turbo 

Tax 

I have used Turbo Tax for years, and started off when it was free, then they started 

tricking me into paying I had a couple of years where it was more complicated, so I 

knew I would have to pay, but now they just keep adding on fees and my taxes are 

fairly simple But I pay because it's convenient that they have my info 

314 199297853 2022-01-26 

02:34:46 

TurboTax Online 

Deluxe 

1 You guys are thieves and 

take advantage of people 

Have fun and enjoy the tax season since that is when you make your money by lying 

and stealing it from people with unexpected fees at the end FREE FREE FREE is 

what you advertise and you just fck people over Thanks for nothing 

315 199326582 2022-01-26 

02:40:23 

TurboTax Live 

Deluxe 

3 They are good They are good but its not free at all Even the cheaper way still had to pay $158 for the 

fees 

316 199326618 2022-01-26 

02:41:03 

TurboTax Live 

Deluxe 

1 misleading Selected the free version and had to pay 139 00 at the end 

317 199328065 2022-01-26 

03:07:14 

TurboTax Online 

Deluxe 

1 says free but really it isn't It says free but really it wasn't Charged $72 for a basic return 

318 199328204 2022-01-26 

03:09:32 

TurboTax Online 

Self Employed 

3 I like it! Sad they removed 

freedom version though 

My experience using TT has always been so great I am sad they removed freedom 

version though I have been utilizing the freedom version since 2012 This year they 

removed it and even though they offer a "Free" version, this does not include those 

who receive unemployment benefits or small business owners This feels unrealistic to 

ask people who are obviously needing assistance to not offer them a free version 

Thank you for what you provide but please consider bringing freedom back for those 

in need! 

319 199329527 2022-01-26 

03:33:47 

TurboTax Online 

Deluxe 

1 lying You claim it's free filling and you stick it to us at the end sneaky, I will never use you 

guys again 

320 199330258 2022-01-26 

03:48:27 

TurboTax Online 

Deluxe 

4 Review Will not let you select the free option when it advertises free 

321 199330613 2022-01-26 

03:57:04 

TurboTax Online 

Deluxe 

3 It is NOT FREE I complete my taxes wthout help of any expert The app specifies it is free and it is not 

322 199274471 2022-01-26 

04:05:29 

TurboTax Online 

Deluxe 

3 I thought turbo tax was free! Turbo tax was no 

free 

! 

323 199332184 2022-01-26 

04:27:59 

TurboTax Live 

Deluxe 

4 It works Only problem I have with this is, when you have slight deductions due to covid 

stimulus expenses, it doesn't become free anymore I was extremely happy to be able to 

pay use my refund to pay to file, however 

324 199332816 2022-01-26 

04:38:08 

TurboTax Online 

Deluxe 

4 awesome great and easy other than i wanted to do the free version but it made me upgrade 

325 199333390 2022-01-26 

04:54:40 

TurboTax Online 

Deluxe 

1 I Use To Love You There are too many fees being charged in this "free" service It started of with a $39 

fee Now that has doubled I think I will file by hand and mail next year 

326 199336257 2022-01-26 

07:18:25 

TurboTax Online 

Deluxe 

3 Liars I was under the impression that the service I selected was free, but once I reached the 

end there was a fee Other than that turbo tax is an ok way to file taxes yourself 

327 199339733 2022-01-26 

12:27:24 

TurboTax Online 

Deluxe 

2 upgrade made me file unemployment income of $0 dollars so i had to pay a 39$ fee, ifn that 

wasn't there my taxes would have been free 

328 199339800 2022-01-26 

12:29:48 

TurboTax Online 

Deluxe 

1 To expensive, I will not use 

again 

with having lower income i thought this would be free, for 2022 i will be looking for 

less expensive filing fees 

329 199341431 2022-01-26 

13:20:38 

TurboTax Online 

Deluxe 

2 Charged me over $100 I was told that I could not file my returns for free because I had to use the Plus version 

because I had an HSA account $39 quickly turned to $117 after all fees 

330 199342140 2022-01-26 

13:36:49 

TurboTax Online 

Self Employed 

4 Turbo is great! Very easy to work in!! The only thing that is not easy is the fees! Thought it was free 

but never saw a free button 

331 199343507 2022-01-26 

14:05:53 

TurboTax Online 

Premier 

2 Easy but Cost Continues to 

Rise 

Turbo tax is easy however each year it cost me over $100 to file I have USAAA and 

this time it said file for FREE and it still cost me $132 My return is very straight 

forward and easy - shouldn't cost me over $100 file for both state and federal 

332 199361298 2022-01-26 

17:26:17 

TurboTax Live 

Deluxe 

1 Charged After the fact Tried to file for free, afterwards wouldn't let me without upgrading because of a credit 

Not easily removed Moreover, charged me automatically for state transfer, when I 

could have easily done that myself Bad practices 

333 199364740 2022-01-26 

18:17:35 

TurboTax Online 

Deluxe 

1 TurboTax is bull Says it's free but charged my $89 Bull crap!!!! Use TurboTax every year and says 

free but seams to charge me more and more every year 

334 199397072 2022-01-26 

18:38:37 

TurboTax Online 

Premier 

1 Scam I went to the free file section and filled everything out When I got to the very end, I 

was told that I would actually not be able to file for free Also I was under the 

impression my return would cost $50ish dollars, but I was charged for the MAX (I 

think its called) even though I did not want to be It also did not confirm the amount I 

was going to pay before I paid it I just entered in my card info and then I was charged 

This is not how it is on most other platforms and I feel like I was scammed out of 

$125 Even if I intended to pay the $50 or so dollars for the regular return, I was 

charged an extra $60 for the MAX stuff that I said I didn't want 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

335 199367227 2022-01-26 

18:56:09 

TurboTax Online 

Deluxe 

3 Easy It was very easy to work through 

Was disappointed that I clicked on the page that said free and I ended up paying $39 3 

seperate times Once for the Federal once for state and then one to have them process it 

from my refund I didn't want to put it on my credit card and I didn't have my debt card 

handy Lesson Learned But it is done 

336 199398218 2022-01-26 

18:59:16 

TurboTax Online 

Deluxe 

1 a pain Just the worst, a bad company with bad intentions to trick you into buying a product 

that they flaunt as free in every advertisement Would not let me continue without 

upgrading, only to then tell me I had claimed a type of income that I did not this was a 

mistake on my part but was easily fixed by just unchecking a box I didn't know the 

mistake until they told me after upgrading They did not provide a reason for 

upgrading, just that I wouldn't be able to continue 

337 199369561 2022-01-26 

19:33:47 

TurboTax Online 

Self Employed 

3 No More free Not sure why, but it's no longer free to file 100% and they charge an extra $39 00 to 

pay fees from your refund 

338 199400427 2022-01-26 

19:35:05 

TurboTax Online 

Deluxe 

1 Jesse James wore a mask You advertise free, but in the end it's a bait and switch 

339 199400619 2022-01-26 

19:38:09 

TurboTax Online 

Deluxe 

1 Turbo Tax is a complete rip 

off It is NOT free 

They lie and say it's free to file but in the end I ended up paying over $100 to file This 

is the lowest refund I've ever received 

340 199391789 2022-01-26 

21:23:53 

TurboTax Online 

Premier 

3 Turbotax is reliable, but 

annoying 

I enjoy Turbotax due to the information accuracy and dependability, but I try to choose 

the free version of Turbotax and always end up getting charged $100+ just to finish 

and file my return 

341 199392333 2022-01-26 

21:31:49 

TurboTax Online 

Self Employed 

4 Was better when it was free! I've been using Turbo Tax for years and have never had a problem, which is why I 

continue to use it Unfortunately, the last two years, I have been forced to pay for 

certain services and have not been able to file for free Even with the fees, however, I 

still choose to use Turbo Tax because of its reliability over the years 

342 199393671 2022-01-26 

21:47:56 

TurboTax Online 

Self Employed 

1 turbo tax cost to much when you look into in turbo tax said that it was free , then after i do my taxes it comes 

to over 200 dollars !!! 

343 199394462 2022-01-26 

21:58:23 

TurboTax Live 

Deluxe 

2 NIckels and Dimes! I have been using Turbo Tax for 8 years and the past three years I have been nickled 

and dimed each time They advertise free but then tell you don't have a simple enough 

tax report to file under that manner Your taxes will get done if you pay And the 

exoerts are not all CPA's even if yo [ay to have one present Not as easy and affordable 

as it used to be 

344 199395004 2022-01-26 

22:06:41 

TurboTax Online 

Deluxe 

2 Hidden Fees Everywhere Turbotax is easy to use However, the Free edition is very misleading Using Turbotax 

3 years ago, free meant free It should not cost $40 to pay out of your own money 

345 199410457 2022-01-26 

22:19:28 

TurboTax Online 

Deluxe 

1 Turbo Tax NOT 

FREE/Hidden fees and 

charges 

I use to love Turbo Tax and it's always been very simple however, they have hidden 

fees and charges I was forced to pay $117 to file although I selected the FREE FILE 

OPTION SEVERAL TIMES They wait until you are completely done and ready to 

file when they tell you the amount you owe and did not agree to, at that point I didn't 

want to redo it so I just went with it I will say that I researched Tax Slayer and Tax 

Act and will be filing with one of those next year I dont appreciate false 

advertisements or wasting my time, Turbo Tax claims to allow you to file for free, that 

is not true 

346 199410992 2022-01-26 

22:31:12 

TurboTax Online 

Deluxe 

2 Always advertises as a free 

file but it never is 

Why sell the idea of a freefile then at the very end demand people to upgrade to a paid 

product to be able to file? Scam 

347 199411694 2022-01-26 

22:45:10 

TurboTax Live 

Deluxe 

1 False Advertisement They advertise that it is free to e file everthing till you waste your time and get the 

return done only to find out you're going to be losing over $200 on it For instance, I 

attempted to go to the free version but for some reason I spent over $100 on federal 

and $49 on state Plus the option to have it taken from your refund costs more money 

which is ridiculous I will never use turbo tax again It's pathetic 

348 199397505 2022-01-26 

22:46:01 

TurboTax Online 

Self Employed 

4 they sell you the dream that 

it's free but it isn' 

It is very good software to fill out your taxes yourself, the only thing I don't like is that 

they say it's free but it isn't when you finish the application it charges you 40 dollars 

they sell you the dream that it's free but it isn't 

But the software gives you all the instructions and information for you to fill out your 

taxes, it is easy, nothing complicated 

349 199399013 2022-01-26 

23:12:52 

TurboTax Online 

Deluxe 

2 misleading every year free filing is advertised and every year I have no choice but to pay to file 

and my return is simple nothing complex at all Next I may go the paper route instead 

of e-filing just so I don't have write another negative review Just state the price in the 

beginning 

350 199401522 2022-01-26 

23:53:41 

TurboTax Live 

Deluxe 

4 A little pricey was good free filing ended up costing me more than ithought 

351 199401565 2022-01-26 

23:54:18 

TurboTax Online 

Deluxe 

2 I thought this was free? I thought this was free??? But was already finished do I just filed 

352 199403261 2022-01-27 

00:25:00 

TurboTax Online 

Deluxe 

5 turbo tax is great I like turbo tax, but it isn't free like they advertise It forces you to pay and I do not 

agree with that 

353 199404590 2022-01-27 

00:46:39 

TurboTax Live 

Deluxe 

1 deceiving Fees Turbo Tax says free then charges you extra at the end 

354 199407422 2022-01-27 

01:27:59 

TurboTax Online 

Deluxe 

2 Turbo tax overcharged for a 

simple tax return 

I think it is ridiculous when you make me pay almost $80 for a simple tax return that 

should have been free ! 

355 199361981 2022-01-27 

01:35:57 

TurboTax Online 

Deluxe 

1 NOT FREE Said I would best fit the free filing, then wouldn't allow me to submit unless I hit 

deluxe Then if you try to have them take it out from the refund it's an extra $39 

which is BS So better off paying with credit card But still shouldn't be $80 when 

being told free 

356 199409404 2022-01-27 

02:00:16 

TurboTax Live 

Deluxe 

3 Average review The reason for this rating its not free If you doing your thru Turbo Tax for the pass 6 

years you should get some type of discount I paid my fee out of pocket several times I 

didnt received my money back from the site 

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Review Title Review Text 

357 199409519 2022-01-27 

02:02:20 

TurboTax Online 

Self Employed 

3 Turbo Tax is efficient but 

getting pricey 

There's a fee for paying with your return and the fee for filing has gone up to $89 when 

it started out free I wish it was a donation basis because even though I wouldn't pay all 

the fees, I'd still give $100 to keep it free for others Donating if your return is over a 

certain amount is not hard to do Wikipedia does it all the time 

358 199409564 2022-01-27 

02:02:59 

TurboTax Online 

Deluxe 

4 Turbo Tax gets better every 

year 

Very easy to understand Easy to follow each step Only thing I think is bad is the 

prices changing as you complete your file Im a student and Federal was supposed to 

be free but It made me change to Deluxe in order to file it and then I had to file State 

and then got another charge for something different ended up paying 117 00 to file Its 

okay but think it should not be so expensive 

359 199409924 2022-01-27 

02:09:35 

TurboTax Live 

Deluxe 

3 to expensive its pretty clear i dont have alot to my return i think the fees are a bit high what happend 

to being free? 

360 199410292 2022-01-27 

02:16:32 

TurboTax Online 

Deluxe 

3 Unexpected fees Its an easy site to use but they have unexpected fees when the commercial clearly say 

free, ITS NOT FREE!! 

361 199410607 2022-01-27 

02:23:08 

TurboTax Online 

Self Employed 

1 Its not free, they advertise 

free but the charge 

Its not free, they advertise free filling but the charge over a $100 

362 199411006 2022-01-27 

02:31:27 

TurboTax Live 

Deluxe 

1 forced me to pay just to file 

my taxes 

was forced to end up paying to file my taxes when i opted to file with the free service 

363 199411014 2022-01-27 

02:31:43 

TurboTax Online 

Deluxe 

4 Turbo Tax I like that they include the basic for free, but the minute I added my 401k, my price 

went up to $117 I literally answered 2 questions and got charged over $100 

364 199414713 2022-01-27 

03:52:11 

TurboTax Live 

Deluxe 

1 Keeps getting more and more 

expensive 

They advertise it as free, but they FORCE you to upgrade to premium for the smallest 

things And then, they still have the gall to charge ANOTHER $40 as an "upgrade fee" 

on top of the $90 I'm forced to pay to file my 1099 for the abomination that is 

Doordash filing I wouldn't even be mad if my YouTube wasn't constantly spammed 

for four months with their abhorrent "FREE FREE FREE" commercials, but they 

advertise SO EXPLICITLY how free their program is then make you pay out the 

wazoo to use it Feels incredibly deceptive 

365 199384246 2022-01-27 

04:41:37 

TurboTax Online 

Premier 

1 easy and convenient, but Nothing like being forced to pay some company additional money to receive money 

that's rightfully yours (mind you all advertisements are advertised as free for low 

income households) The government knows exactly what I made and paid in taxes 

why should I have to file and then pay additional money? The government should just 

be sending checks out! at the beginning of filing it gave me the option to file for $69 

and now at the time of filing its charging me $100+ I've used Turbo Tax for the past 

seven years and it get's worse every year Your company shouldn't exist in a 

democratic republic you and your lobbiest friends in D C can sincerely get bent 

366 199416839 2022-01-27 

04:45:06 

TurboTax Online 

Deluxe 

1 terrible made me pay an unreasonable amount when i did not receive anything beyond what 

should have been free, not fair 

367 199417122 2022-01-27 

04:53:36 

TurboTax Online 

Deluxe 

1 Sneaky Always waits until the very last second to tell us we can't use the free version This 

time, they tried to sneak an extra $44 in fees Our refund is $400 and the wanted to 

charge us $112 to file 

368 199417390 2022-01-27 

05:03:29 

TurboTax Live 

Deluxe 

1 Not really Free to File The ads portrayed for free filing is false And the “necessities” that turbo tax offers I 

do not need 

369 199418745 2022-01-27 

05:51:52 

TurboTax Online 

Deluxe 

4 I use every year but Wish they’d be free like they claim and little more helpful with some things and 

customer care should be more knowledgeable about issues that take place on their own 

websites 

370 199418829 2022-01-27 

05:56:04 

TurboTax Online 

Deluxe 

2 Eh I was happy with how helpful turbotax is until they made me pay 83 dollars for a part 

of the return I did not consent to, nor did I even want I could not continue with the 

return until I put in my card information The "free filing" thing is a gimmick and a lie 

I am very upset with this 

371 199419679 2022-01-27 

06:41:01 

TurboTax Online 

Deluxe 

3 Misleading TurboTax advertises that you can file your federal returns for free but then defaults to 

the deluxe version which you actually have to pay $29 for and does not give you the 

option she’s the free version This is very misleading 

372 199419757 2022-01-27 

06:42:59 

TurboTax Online 

Deluxe 

1 Overpricing! Overpriced! Thought it was free, what happened fees for self work/ filing 

373 199419807 2022-01-27 

06:44:07 

TurboTax Online 

Deluxe 

4 Turbotax is alright I love using this to do my taxes but I thought it would be free to do since I dont have a 

ton of stuff I dont like being charged $39 to do them myself and then $39 to have it 

paperless sent direct deposit into my account But nothing in this world is free so it is 

what it is Hate seeing ads saying free to file Its never been free and its a bummer 

374 199420130 2022-01-27 

06:53:20 

TurboTax Online 

Deluxe 

1 Extremely Disappointed!!!!! It went from free for each filing to $39 for each Took me hours to deal with a wrong 

email , wrong passwords, trying to get an advance being approved twice then signing 

all the documents because i was approved, then saying after 3 hours of work that I 

needed to choose a different option In the end what said was "free" cost me $117! 

Never again will I use this! 

375 199421527 2022-01-27 

09:02:45 

TurboTax Online 

Deluxe 

4 it was ok I have to pay every year when it says free if you made it free would help but that isn't 

the case 

376 199421643 2022-01-27 

09:17:03 

TurboTax Live 

Deluxe 

3 It cost too much! I tried to use the basic service to file my taxes but, in the end, I ended up having to get 

the Turbo tax deluxe with the Illinois state tax service I don't think that I should have 

needed the extra help, it's not like my taxes are that complicated I really don't know 

how I'm going to afford this charge and I am thinking of using another service next 

year that really is free! I hope that I can get out of the charge somehow but I doubt it, 

anyway I'm not happy 

377 199422275 2022-01-27 

10:26:57 

TurboTax Online 

Deluxe 

2 It use to be awesome I wanted to use the free Turbo Tax but I had to pay for it instead so not going to use it 

again will use irs instead 

378 199424332 2022-01-27 

12:26:02 

TurboTax Online 

Deluxe 

1 rip off they say its free until the end and they charge you almost 200 dollars with out they 

help 

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(1-5) 

Review Title Review Text 

379 199431764 2022-01-27 

15:10:28 

TurboTax Online 

Deluxe 

4 Good service but 

misleading 

I have been using Turbotax for years and it was very reliable until the guarantee of free 

service started to fade I am now being forced to pay for deluxe services and fees 

Although this tool is great and fast, I wish it would go back to delivering on their 

word 

380 199437219 2022-01-27 

16:41:49 

TurboTax Online 

Deluxe 

2 Be aware it isn't isn't free I thought I was in the free version of trubo tax but was in the delux version was 

charged 30 for federal and 39 for state 

381 199437934 2022-01-27 

16:55:25 

TurboTax Live 

Deluxe 

3 NOT FREE SAID I CAN FILE FOR FREE BUT STILL CHARGED ME $197 

382 199438905 2022-01-27 

17:12:53 

TurboTax Online 

Deluxe 

3 They limit products Over the years they havent been consistant in pricing They also make it to where you 

have to upgrade to the MAX MAX bundle to get any kind of help Its marketed as 

FREE but once you efile both returns then its becomes 90 bucks Then additional 50 to 

get audit protection then 140 to get someone to answer a question about their product 

383 199442303 2022-01-27 

18:06:09 

TurboTax Online 

Deluxe 

2 Gets harder to use every year 

and the advance suck 

Every year it’s more expensive for supposedly free use, it’s harder to use and the 

refund advance gets approved one year and not the next even if everything is exactly 

the same and it’s ridiculous 

384 199442878 2022-01-27 

18:14:36 

TurboTax Online 

Deluxe 

3 Turbo is good It is easy and very useful but they are always trying to get some extra money out of 

you, it not really free to file 

385 199458036 2022-01-27 

18:36:38 

TurboTax Online 

Deluxe 

1 Liars I chose to do the free version but ended up having to pay for the deluxe due to 

something in my return which is okay, that means I just have to pay the $39 dollars to 

Turbo Tax I get to my final page and they took out double that amount They portray 

free but really scam 

386 199422908 2022-01-27 

19:16:05 

TurboTax Online 

Deluxe 

4 Has anyone ever filed federal 

for $0? 

It's a good product and easy to use, but has any ever successfully been able to figure 

out how to file their Federal return for free? I have an easy tax situation, and honestly 

could probably just do it myself via the IRS website, but TT has all my data, so it's 

easier But I have always had to pay to file my Federal return, and TT never explains 

why the free Federal return does not apply to me It's not a lot of money, so I just do it 

anyway, but it seems like deceptive marketing to offer a price and never give it 

387 199446575 2022-01-27 

19:19:05 

TurboTax Live 

Deluxe 

3 Turbo Tax filing on TurboTax I thought it was fairly easy the only thing I didn’t like is it told me 

my taxes were free I ended up paying $207 at the end 

388 199447226 2022-01-27 

19:29:43 

TurboTax Online 

Deluxe 

3 Convenient Turbotax has always been convenient but the option to file for free is misleading 

389 199447757 2022-01-27 

19:39:03 

TurboTax Online 

Deluxe 

4 FEES I enjoy the convenience and the fun animated slides, although, after being a continued 

customer for 8 years plus, I feel as though there should be some discounts These fees 

just keep climbing when your advertisements say "$0 for Federal and $0 for state" I 

don't think the average person knows what qualifies as a simple return, and for 

returning customers, they deserve a little compassion 

390 199448352 2022-01-27 

19:49:26 

TurboTax Online 

Deluxe 

2 Hidden Costs What should have been free cost me $39 for federal and $39 for state because I had 

unemployment insurance as income and would be eligible for the earned income 

credit They also charged another $39 for the direct deposit handling That was $117 

of my refund they took away I feel ripped off but at this point did not want to go 

searching for other software online 

391 199448978 2022-01-27 

20:00:21 

TurboTax Online 

Deluxe 

2 What happened to being 

FREE?!?! 

What happened to their whole gimmick of being FREE Each year I pay more and 

more For what they charge now, I could go to an accountant to do my taxes 

392 199449062 2022-01-27 

20:02:19 

TurboTax Live 

Deluxe 

1 WILL NOT COME BACK 

NEXT YEAR 

I WILL NOT BE RETURNING, Turbo tax is nothing like it used to be, I wanted the 

Free version and it took me to a Live version and charged me $209, i could have went 

to HR Block or another tax service That was the one thing i like about turbo tax, and 

the experience wasn't the same, I WILL DEFINATELY GO WITH ANOTHER TAX 

COMPANY NEXT YEAR AND SO WILL MY SISTERS AND BROTHER 

INLAWS 

393 199449405 2022-01-27 

20:08:44 

TurboTax Online 

Federal Free 

Edition 

2 TurboTax is not totally free I have used free Turbo Tax to file my BASIC tax returns for over 3 years now without 

problems To file my 2021, I had to log on 5-10 separate times to try to e-file my State 

return Turbo Tax confirmed both State & Federal returns were completed I 

successfully e-filed my fed return without a problem upon verified completion For 

some reason, TurboTax could not process my attempt to e-file my CA State return 

although it said my state return was completed It took 5-10 attempts Multiple 

attempts on separate days I finally was able to e-file after over 1 week from when I efiled my fed return I had no way of contacting Turbo Tax to inquire why it would not 

send my State e-file return, despite telling me the return was completed But, unless I 

purchased one of its add-on products, I had no way to contact TurboTax to ask them a 

non-tax related, system related problem So in my opinion, using Turbo Tax IS NOT 

FREE If you have a non-tax related question need assistance, unless you buy one of 

their add-on products, you can't call anyone; you are basically SOL Turbo Tax, please 

correct me if my comments are not accurate 

394 199463117 2022-01-27 

20:10:23 

TurboTax Live 

Deluxe 

2 theyre ok i guess i was having a hard time finding a certain refund option for students so i opted into the 

free trial of turbo tax live to talk to someone to help me out with it, and they did, and 

then i finished filing and turbo tax informed me i'd have to pay $168 to get that refund 

at all so i feel kind of scammed they didn't tell me sooner 

395 199449655 2022-01-27 

20:12:43 

TurboTax Online 

Deluxe 

2 Made me pay for the plus 

version 

I had no option for the free version (which I usually do) because of a tax deduction that 

was a "plus" feature that I did not even qualify for I don't understand why I couldn't 

do the free version??? $78 wasted 

396 199464161 2022-01-27 

20:34:24 

TurboTax Online 

Deluxe 

1 It's a scam Nothing about this site is free, and if you don't pay up it's a waste of your time 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

397 199451107 2022-01-27 

20:36:21 

TurboTax Online 

Deluxe 

3 Didnt let me choose free 

option 

I came to use turbo tax because I heard I able to file for free for a simple filing process, 

which I have I got charged nearly 150$ which I admit is less than anywhere else but I 

came here for a reason that I didnt get 

398 199452396 2022-01-27 

20:57:04 

TurboTax Online 

Deluxe 

1 Never use again what ever happened to "free" 

I selected to have the fees taken out of my return and have been charged $30 I would 

have just paid it I tried to go back to change it and this site would not let me Never 

again 

399 199468380 2022-01-27 

21:54:42 

TurboTax Online 

Deluxe 

1 Not free for everyone Tried to file for free but I was forced to pay $120 because I have an IRA The pricing 

is misleading too It states $39 but that's doubled because state AND federal are 2 

different payments for some reason, plus another $39 in fees This product doesn't 

deserve to exist One day the Govt will let us file with the IRS directly for free, despite 

Intuit's lobbying efforts 

400 199456372 2022-01-27 

22:05:48 

TurboTax Live 

Deluxe 

1 over excessive fees free is not free Not happy that fees are not up front extra fees added when filing 

401 199457527 2022-01-27 

22:27:37 

TurboTax Online 

Deluxe 

1 Each year, they tack on new 

fees, it's not free 

Even if you start with the free tax return option, they find any reason to charge you for 

their services, when before 2019, they did the same services for free Like, the only 

other time I've had to pay for this service, was when I moved states, and the past 3 

years I've been here, they've charged me on the last 2 (well, now 3) years JUST to file 

my state taxes the same way I did before I moved to NM from Oregon I used the same 

services here as I did in Oregon, but I guess "Now that the pandemic happened, we can 

see if we can charge these suckers for as much as we can get away with" 

Gone, and dead, are the days an ACTUAL business stays true to it's founding 

principal 

402 199459081 2022-01-27 

22:56:09 

TurboTax Online 

Deluxe 

1 NOT HAPPY! First, I chose the FREE option to file I then half way through got a prompt that I 

didn't qualify for the free option I had to upgrade to the 39$ option I accepted that 

and moved on I then get to the vey end ( So I thought) and It charged my 39$ for both 

federal and state So I now have a total of 78 I finally am ready to E-file and it says 

my total is 117$ (I chose to pay for this w my refund) I am very disappointed how 

Turbo tax sneakily put these fees in and I will never again use turbo tax After 

spending an hour and a half on my taxes I am not happy at all Be honest and truthful 

and be upfront with the fees in the very beginning So wrong! 

403 199431392 2022-01-27 

23:04:27 

TurboTax Live 

Deluxe 

5 FREE? It advertises as FREE Why am I paying for it??? 

404 199472878 2022-01-27 

23:08:48 

TurboTax Online 

Deluxe 

1 bad i had a simple tax this year and i could not do the free addition I got rip off and i 

going to use anther servers next year 

405 199473561 2022-01-27 

23:18:57 

TurboTax Live 

Deluxe 

1 turbo tax sucks !!! Loved it at first but they completely mislead you with pricing Originally said it would 

be completely free Then once all the way at the end it says sorry but we cant file this 

without charging you $212 Could have gone in person to a local tax expert for the 

same if not less Just took a weeks of groceries from this single father 

406 199432366 2022-01-27 

23:22:03 

TurboTax Online 

Deluxe 

2 Not Free False advertisement The only reason I want to TurboTax was because it was supposed 

to be free But they're deducting money fees from my refund 

407 199461968 2022-01-27 

23:46:30 

TurboTax Online 

Deluxe 

3 easy to use not free to file i paid 117 to file basic taxes wish it was cheaper 

408 199435784 2022-01-28 

00:15:06 

TurboTax Online 

Deluxe 

1 Growing Charges as you 

Finalize 

This is connected to my work as they recommend information can be easily 

downloaded As you progress through the forms, the fees continue to increase I 

declined the 'extras' and then find that you pay for federal and state, then they charge 

you the additional 39 00 for a total of 117 00! Bait & Switch if you ask me, but after 

spending all of the time it takes to complete the tax forms, you dont want to back out 

and start all over with another FREE service! I wont use this next year! 

409 199463739 2022-01-28 

00:24:25 

TurboTax Online 

Deluxe 

1 Misleading service I didn’t like the service because it said it was gonna be free and by the end of it I ended 

up paying $117 that I didn’t wanna have to pay because it was free I don’t have a hard 

taxes set up to do and you’ve done it for the past three years the fact that I had to pay 

for this time was really ridiculous I’m unhappy and I will be using you again 

410 199464720 2022-01-28 

00:47:22 

TurboTax Online 

Deluxe 

3 It's easy I was under the impression it was free but at the end it was $107 

411 199465204 2022-01-28 

00:56:25 

TurboTax Online 

Deluxe 

3 Thought it was free! I like the convenience of being able to file my taxes with the software help However, I 

thought the process was free Due to different wages and income, I had to file with 

Turbo Deluxe which was $39 for F/S, but there was another charge of $44 for a 

convenience fee Again, I thought it was free 

412 199478491 2022-01-28 

00:57:49 

TurboTax Online 

Deluxe 

1 Scam Im unsure I will be using Turbotax another year considering nothing is free anymore, I 

had to pay $84 just to file simple taxes Sounds like a scam to me 

413 199465364 2022-01-28 

00:59:00 

TurboTax Online 

Deluxe 

4 Easy not free It’s very easy to use but it’s advertised as free and that’s misleading! Just be upfront 

about that It’s still cheaper than going somewhere and having it done somewhere! 

414 199466052 2022-01-28 

01:12:24 

TurboTax Online 

Deluxe 

4 I Love turbo tax but I don't like how it advertises free, but makes u pay at the end 

415 199467510 2022-01-28 

01:40:03 

TurboTax Online 

Deluxe 

4 Turbo Tax is easy & no 

hassle form 

Turbo Tax is easy to fill out no hassle @ all The only thing Im not satisfied is that 

they did not clarify before you file that you willcend up paying $117 00 @ the end for 

a standard simple filing & it supposed to be $39 00 for filing fee for state & free for 

federal I thought! But @ the end you end up paying extra fee of $39 00 each of State, 

Federal & another fee of $39 00 but you don't have no choice but you approved on it 

cause you already did all the filing! 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

416 199467685 2022-01-28 

01:42:40 

TurboTax Online 

Deluxe 

2 Misleading but well done The service itself was misleading stating that you'd be able to file for free and then 

piling on fee after fee, even a $40 fee for having the money for filing taken out of your 

return However, the UI and experience itself was easy 

417 199480002 2022-01-28 

01:47:24 

TurboTax Online 

Deluxe 

1 Displeased I have filed with Turbo tax for 6 years now and have never been forced to upgrade to 

the paid version until today I had to upgrade to the paid version because of a 44 

dollar tax credit because I could not continue to file without the tax credit Then to top 

it all off the 70 dollars that I was shown ended up being 112 dollars instead I feel 

extremely slighted and ripped off I Will be going to a tax preparer next year as the 

only reason I used turbo tax was because it was easy and FREE 

418 199468172 2022-01-28 

01:51:12 

TurboTax Live 

Deluxe 

1 What happened to free fa-free 

free? 

Nice how it goes from being advertised as free all over internet, tv, radio, and billboard 

however it is not free at all $158 00 is not free fa-free free at all 

419 199468197 2022-01-28 

01:51:38 

TurboTax Online 

Deluxe 

3 Easy Well it starts with free then adds 39 00 then adds another fee for state then when u are 

ready to file there is another unexpected fee ??? So they need to get there numbers 

right at the very beginning So definitely not FREE 

420 199480175 2022-01-28 

01:56:00 

TurboTax Online 

Deluxe 

1 TurboTax is a scam TurboTax continuously trys to trick you into paying for unnecessary upgrades If you 

accidentally click one there's no option to go back to the free version except starting 

over Then when you get to the end it says you have to pay for the deluxe version to 

file anyways It's not free It's a joke 

421 199471032 2022-01-28 

02:37:55 

TurboTax Online 

Deluxe 

2 Kinda misleading Says its free until u get mostly done then wont let u proceed with out agreeing to pay 

this and pay that 

422 199444899 2022-01-28 

02:48:51 

TurboTax Online 

Deluxe 

1 LIARS THEY TELL YOU ITS FREE AND THEN HIT YOU WITH $117 AT THE END 

ALL THE ADVERTISINGS IS HYPOCRISY 

423 199472457 2022-01-28 

03:02:32 

TurboTax Online 

Federal Free 

Edition 

4 TURBO TAX IS 

AWESOME! BUT 

I LOVE TURBOTAX 

FILED WITH THEM FOR 6 YEARS NOW 

THE ONLY THING I DONT LOVE IS WHEN THEY SAY FILE FOR FREE 

NO ITS ALWAYS 29 99 

PLEASE STOP SAYING FILE FOR FREE 

OTHER THAN THAT I WILL ALWAYS USE TURBOTAX! 

424 199475456 2022-01-28 

03:54:34 

TurboTax Live 

Deluxe 

3 Turbo Taker Turbo tax is a great software to prepare taxes but they're always saying free or 

low fees ect which isn't true How did I go from free to, $89, to $177 dollars???????? 

425 199476463 2022-01-28 

04:18:31 

TurboTax Online 

Deluxe 

1 Terrible Price I think it is ridiculous that you advertise free but because we were on 

UNEMPLOYMENT you charge 117 00 

426 199451151 2022-01-28 

04:37:06 

TurboTax Online 

Deluxe 

1 Informed incorrectly I did my taxes jointly with my husband and was forced to pay $39 00 instead of free I 

said no problem but I didn't agree to twice $39 00 for me and my husband major rip off 

this is my last time with turbo tax thanks for ripping me off 

427 199478533 2022-01-28 

04:59:29 

TurboTax Online 

Deluxe 

4 Super easy Using turbotax is super easy I just don’t like that you get lured in by the “free” online 

filing and then it ends up being $156 before you know it 

428 199479718 2022-01-28 

05:41:42 

TurboTax Online 

Deluxe 

4 easy easy easy I always have a good experience filing my taxes with turbo tax I do it all myself and it 

is so easy It wasnt free though 

429 199479973 2022-01-28 

05:45:51 

TurboTax Live 

Full Service 

Deluxe 

2 TURBO TAX IS OK IT SAID IT WAS FREE AND I WAS STILL CHARGE EVRY THING ALLS WAS 

OK 

430 199480016 2022-01-28 

05:48:00 

TurboTax Online 

Deluxe 

1 I really don't trust your 

company 

I don't like your company Lord's will I don't plan to use your sevices much 

longer Sorry I don't trust your reliability You advertise free only to charge an arm 

and leg so to speak 

431 199480068 2022-01-28 

05:50:21 

TurboTax Online 

Deluxe 

1 lied about money taking they took way over what they needed to simple returns were free and they took x3 than 

what they needed never again 

432 199480260 2022-01-28 

06:00:06 

TurboTax Online 

Premier 

2 Prices are misleading I was under the assumption I was doing my Federal return for free, and paying the $39 

for my state return The whole time I was doing it I didn't see anything about costing 

so much especially since every time I was offered more, I declined It ended up being 

$167 I'm not married and I don't own a house I have 2 dependents but that's it 

433 199480736 2022-01-28 

06:28:08 

TurboTax Online 

Deluxe 

1 NOT FREE every year I'm charged a fee when it says that turbo tax is "FREE" 

434 199481410 2022-01-28 

07:21:30 

TurboTax Online 

Deluxe 

1 A Rip Off Turbo Tax will take every possible moment to try to sneak in an extra charge Filing 

taxes should be free, and they even went as far as to remove their already hidden free 

service this year As I input my income in a tough year, working as well as being a 

student, I have no desire to give this service a single dollar, let alone over a hundred 

The service is convenient, but not at all worth what they charge, and I hate the 

deceptive way they sneak these charges in and make them seem mandatory 

435 199491485 2022-01-28 

09:54:29 

TurboTax Live 

Deluxe 

1 Turbo Tax is misleading I wish I could rate the service zero stars Free filing should not mean continue to slap 

me with fees I feel as of we're being punished for having dependents 

436 199499669 2022-01-28 

14:26:52 

TurboTax Online 

Deluxe 

2 Free Edition Works better We have always been able to use the free edition, but even though my income sources 

were the same as last year it had said i had to upgrade to deluxe this year Deluxe had 

some glitches i have never encountered in the free edition and had to call a live agent 

twice to get guidance as to why it was flagging some information as wrong even 

though it was correct I was basically told there were some issues with the program 

itself but the agent was very friendly and found a work around to get it to accept the 

information Never experienced this issue with the free edition in the 15 years we have 

used turbo tax so was disappointed and angry i had to pay for an inferior product 

437 199500386 2022-01-28 

14:40:24 

TurboTax Live 

Deluxe 

3 Disapointed I would give a higher review, however they keep promoting that it is free free free and 

yet it is NOT NOT NOT 

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Review Title Review Text 

438 199501859 2022-01-28 

15:06:56 

TurboTax Online 

Deluxe 

1 Hot Garbage States that it's free to the regular consumer but upon only having W2's to put in and 2 

at that, I have to be upgraded to the deluxe for no explanation Used for years and now 

all of a sudden I have to pay to use this Turbotax is slowly going downhill over the 

years, that's why more "free" websites are popping up I feel more secure using 

Turbotax just because I've used it but I will be exploring my options due to over 100$ 

in fees that 3 representatives have no explanation about why 

439 199502866 2022-01-28 

15:23:46 

TurboTax Live 

Deluxe 

3 It's ok It's good but it is false cuz ya still have to pay 3 fees to do it when it says it's free it's 

not free 

440 199508539 2022-01-28 

16:43:00 

TurboTax Online 

Deluxe 

3 They force you upgrade Yall should not portray yal systems to be free just to make people file with you but you 

definitely have a great system 

441 199509455 2022-01-28 

16:57:06 

TurboTax Live 

Deluxe 

3 Turbo tax is ok I am disappointed because turbo tax advertises that they are free And they are not free 

442 199522721 2022-01-28 

17:21:31 

TurboTax Online 

Deluxe 

1 Awful and predatory I Suspect another class action lawsuit will be coming for them with the way they've 

updated their products and site this year First because they hide the free edition and 

you have to actively seek it out Next, because they're taking advantage of the 

pandemic by requiring the paid deluxe edition if you are claiming unemployment this 

year, when it 2020 this was not the case I'll be looking into a personal accountant/tax 

preparer from now on $122 is too much for a simple standard deduction just because I 

collected unemployment 

443 199511047 2022-01-28 

17:25:22 

TurboTax Online 

Deluxe 

3 Turbo Tax is Ok Turbo Tax is great when it comes to getting your tax return done, but the fees are 

another issue I clicked on the "free" button, and even though it says "free" it really is 

not I ended up paying $117 00 to do my federal, state and to file the return Not cool 

444 199512336 2022-01-28 

17:48:30 

TurboTax Online 

Deluxe 

4 I love it, but don't like that I 

have to pay 

I really do love using TurboTax for my tax needs, however, I feel that if i have to pay 

foe the deluxe to file my federal, that should cover my state fees also It is advertised 

that you can file for $0 for Federal and state, but then at the end it told me I needed to 

upgrade to the deluxe edition to file my federal I was ok with that, but then when I 

went to pay, I was told it would be another $39 to file my state also So, I ended up 

paying more than $81 total to file my taxes 

445 199524090 2022-01-28 

17:49:52 

TurboTax Online 

Deluxe 

2 TURBO TAX IS 

MISLEADING 

I am not happy with TURBO tax I was initially led to believe this service was free and 

at the end to file I was charged $117 00 I almost deleted all of my information I don't 

like it when I am mis led by lies I will fight this charge by the way depending on the 

outcome I will use a different service in the future 

446 199524217 2022-01-28 

17:52:51 

TurboTax Live 

Deluxe 

4 Says is free, makes you pay I chose the free basic filing, but due to some deductions on the tax return it would 

NOT allow me to continue on with the free So unfortunately I was forced to pay 

almost $300 our of my federal refund for the services I normally use Credit Karma 

Tax services and I regret switching this year since Turbo Tax is NOT free like they 

claim they are 

447 199514435 2022-01-28 

18:27:48 

TurboTax Live 

Deluxe 

2 I thought Turbo TAX was 

free 

I was under the impression trubo tax was free I dont understand why I am charged 

139 00 plus another 39 00 

448 199525812 2022-01-28 

18:29:46 

TurboTax Online 

Deluxe 

3 No matter how little you 

earn TurboTax gets $79 

Say it's free never is Just stop lying and charge me up front 

449 199526501 2022-01-28 

18:45:42 

TurboTax Online 

Deluxe 

1 scam i thought you could file for free turns out they make you add “necessary fees” to 

continue certain parts smh never again 

450 199516213 2022-01-28 

19:02:04 

TurboTax Online 

Deluxe 

3 Easy to use but always 

hidden fees 

They say file free before I specific date you file before that date and they still charge 

you Besides that it’s super easy to use 

451 199527676 2022-01-28 

19:12:35 

TurboTax Online 

Deluxe 

1 they sneak in charges no matter which direction you choose they will sneak in any charge they can till you 

have to pay 120 dollars for a 700 dollar refund they arent free unless you just dont 

want to file your state taxes actual garbage 

452 199518001 2022-01-28 

19:38:31 

TurboTax Live 

Deluxe 

4 Turbo Tax too expensive~! The add ons are too expensive - especially since you advertise that federal filing is free 

- so we went from $49 to 256 or something outrageous Don't believe I'll ever do that 

again As a senior now on limited income- I think the prices are way to expensive 

453 199518210 2022-01-28 

19:42:59 

TurboTax Online 

Deluxe 

3 TurboTax is ok Nothing free about filing but still cheaper than 

454 199518307 2022-01-28 

19:45:32 

TurboTax Online 

Deluxe 

3 free turned into $117 00 This is very easy to use step by step instructions are very clear Questions are 

anticipated and explanations given But it is not free Not even just $39 to file state 

taxes, but $117 00, even when no additional services were approved 

455 199518349 2022-01-28 

19:46:23 

TurboTax Online 

Deluxe 

3 Too Expensive I only used it this year because it got me the highest refund That has not always been 

the case each year I don't understand why my return isn't free plus it's really annoying 

how many times they ask you to upgrade 

456 199518374 2022-01-28 

19:46:59 

TurboTax Online 

Deluxe 

2 NOT FREE! Advertised as free but always costs a minimum of $80 00 

457 199519258 2022-01-28 

20:05:03 

TurboTax Live 

Deluxe 

4 I love turbotax! I had wonderful help from priscilla I don't like that you advertise on Tv that it is free 

because it never is 

458 199530846 2022-01-28 

20:16:55 

TurboTax Online 

Deluxe 

1 RIPOFF CONSTANT SALES UPGRADE PITCH DEF NOT FREE THEY TRY HARD TO 

CONFUSE YOU INTO PAYING MORE; SCAM CITY 

459 199519884 2022-01-28 

20:18:35 

TurboTax Online 

Deluxe 

4 I've been a part of the team 

for 8 years, SUPER CO 

I was looking for the Free filing with Turbo that is always being advertised,I haven't 

found it in 8years! 

460 199531148 2022-01-28 

20:23:23 

TurboTax Online 

Deluxe 

2 Somewhat scammy Said it was free to file Then informed of a cost then charged my card before 

informing me that more information was needed, what if I don’t have this information, 

my taxes wouldn’t be filed but I would still be out the money for filing, sort of criminal 

in my mind 

461 199520294 2022-01-28 

20:27:03 

TurboTax Online 

Deluxe 

4 Turbo tax Only thing is u go for file free and then get charged at the end 

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(1-5) 

Review Title Review Text 

462 199521691 2022-01-28 

20:59:46 

TurboTax Online 

Deluxe 

3 Good Good for getting taxes done Absolutely hate that at the end they tell you you can't use 

the free version I personally was told I had to upgrade to deluxe, they say the price is 

$39, but surprise that's $38 EACH for state and federal, so the total price is $78 It also 

said I had to use deluxe because I qualified for a credit and then I was never given that 

credit in my refund so all around a confusing and VERY frustrating set up 

463 199521953 2022-01-28 

21:06:32 

TurboTax Online 

Deluxe 

2 As Glitchy as Always Probably last time I'll use TurboTax after more than a decade with them 

Here are my issues: 

- Military retirement claim limit of $10K was not caught until the end as an error; once 

corrected, my refund went from $900s to $89 

- The preliminary estimate on the upper left corner is wayyy off from the get go 

- H&R offered the same Federal result but more than $200 on the state refund 

-- TurboTax and H&R should stand behind their filing systems and allow for the 

customer to do a preliminary print out of the forms and allow to crosscheck each other 

to know which one is making a mistake or taking the wrong approach Huh? What do 

you say about that? 

- The terminology of the word 'FREE' does not have the same meaning in the 

TurboTax vocabulary But I'm sure they already checked with their attorneys and they 

said, "sure we can stretch the meaning of that term" :/ 

- There were several areas where questions were as ambiguous as their help regarding 

that subject 

- Every single time I logged in, there was an option that would ask to send me a code 

on my phone even after putting in my password But when I would say 'yes' send it, it 

would come back saying, "wrong email" 

- All PDF documents that could have been scanned and the information transferred, 

FAILED! H&R, on the other hand, did it SUCCESSFULY!!!! 

- If I had written every problem I had, I could go on and on But lastly, there is a field 

in the W2 that continues to NOT match my W2 (for work, not retirement) So I end up 

guessing what goes there 

464 199522560 2022-01-28 

21:18:23 

TurboTax Online 

Deluxe 

2 Disappointed with turbo tax I got an extra $49 because of insurance but turbo tax wouldn’t process my return for 

free They took an $ 70 from my very small return Probably not using turbo tax ever 

again 

465 199522700 2022-01-28 

21:21:04 

TurboTax Online 

Deluxe 

1 Claims you can File for Free 

What a Lie 

Turbo Tax is nice but the coast and advertising don't match , Turbo tax said Free tax 

returns and then charge you 39 dollars then charge you DOUBLE that if you have 

them take it out of your Taxes Rip off 100% Just to lazy to file elsewhere this last year 

I will be using TurboTAX 

466 199534030 2022-01-28 

21:22:34 

TurboTax Online 

Deluxe 

1 Free Filing Not available if 

you have an HSA 

Just because I have an HSA I don't qualify for free filing That is terrible, I don't need 

all the extras and $0 to file advertisements are misleading Having an HSA is not a 

complicated tax scenario Charging for both Federal and State is like double dipping 

You should be ashamed of fooling people by charging for tax filing scenarios that 

should be free like on Tax Act software 

467 199534173 2022-01-28 

21:25:53 

TurboTax Online 

Deluxe 

3 False Advertise They say it's free yet at the end I get charged $85 Mediocre and may go with H&R 

Block next year 

468 199537320 2022-01-28 

22:24:17 

TurboTax Online 

Deluxe 

1 Misleading Saw every step of the way that my federal return was free until the moment I hit file, 

they also included extra “protection” for $44 more dollars which I didn’t ask for and 

couldn’t remove If I didn’t have to file taxes by law I would never visit this awful 

website ever again I had to call the suicide prevention line half way through filing 

Not worth it 

469 199526033 2022-01-28 

22:34:40 

TurboTax Online 

Deluxe 

1 misleading They advertised free but it's not I don't understand 

470 199526339 2022-01-28 

22:42:00 

TurboTax Online 

Deluxe 

4 Makes it do able It always says free but it’s never free, however it never fails me 

471 199526792 2022-01-28 

22:51:44 

TurboTax Online 

Deluxe 

3 Fees get ya Expensive product and the fees aren't always made clear The cost is a bit of a surprise 

at the end for a service advertised as free Felt like I had no choice but to choose 

deluxe Same thing every year 

472 199528538 2022-01-28 

23:26:38 

TurboTax Live 

Self-Employed 

2 Taxes Thought it was free to file my taxes That's what it said when I went on the app 

473 199529458 2022-01-28 

23:45:35 

TurboTax Online 

Deluxe 

4 Pretty good All good, but paying for them to take the fees through your taxes seems really high 

definitely when you advertise your services as free 

474 199540486 2022-01-28 

23:48:38 

TurboTax Live 

Deluxe 

1 Turbo Tax is a joke I signed up for the basic, which I knew there was a small fee for using, which was fine 

HOWEVER, this was a joke! I was charged for $209 for the deluxe package, that I 

didn't need but was forced to get and it say it was only $119 NOT $209 I didn't have a 

choice to move forward because of a retirement funds that needed extra help and 

wouldn't let me move forward and I was ok with the $119 but $209!!! BS is what that 

is If you are going to advertise free or small fee of $20-$40 and then not allow them to 

move forward to get your upgrade for the service and then not only charge them the 

price you quoted them for at $119 but also add on the other fee for the basic as well!! 

FALSE ADVERTIMENT! 

475 199529670 2022-01-28 

23:50:27 

TurboTax Live 

Deluxe 

2 Misled Fee Experts (Joseph and Caroline) were excellent but the code that was given didn't work 

and I was stuck to pay a fee I didn't agree with I thought I truly selected free So 

disappointed 

476 199530131 2022-01-29 

00:02:05 

TurboTax Live 

Deluxe 

4 Yes, I am a repeat client for 3 

Years now ! 

The price as I understood it was to be free before a certain date I did make an extra 

choice but it show 200 plus for the fee Not a huge deal, just curious why it jumped up 

so much I never s/w anyone for assistance Please advise is all I need 

477 199530845 2022-01-29 

00:16:55 

TurboTax Online 

Deluxe 

3 Yay turbo tax :-) Sad cause mine wasn't free but still is a amazing app with quick results ty 

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(1-5) 

Review Title Review Text 

478 199506977 2022-01-29 

00:22:51 

TurboTax Online 

Deluxe 

1 Turbo Tax is overall a Ripoff they say you can file for free, but that isn't the case they charge for federal and state 

taxes separately, and charge extra to have that money taken out of your return so to 

save money, you have to give them a card in order to get a return back AND you have 

to pay even before you finish filing They had a government contract to help people do 

taxes for free, and got sued and lost that contract for making people pay anyway For 

sure doing my taxes a different way next year 

479 199542164 2022-01-29 

00:30:21 

TurboTax Online 

Deluxe 

2 LOL its all free until you get a PREMIUM tax credit and you MUST pay or you have to 

take all the work you did doing your taxes elsewhere literally scam material and a bait 

and switch lol by definition 

480 199542292 2022-01-29 

00:33:34 

TurboTax Online 

Deluxe 

2 For a free service, it ended up 

costing me money 

Bait and hook its always free until you need to file then you must pay to use their 

service 

481 199532580 2022-01-29 

00:50:51 

TurboTax Online 

Deluxe 

5 Very good My experience is very good but they need to inform you it not free free you have to 

upgrade to deluxe but still good 

482 199532777 2022-01-29 

00:55:20 

TurboTax Online 

Deluxe 

1 not cool It forced me to upgrade and charged me because I got a student credit the free 

addition doesn't cover it They don't tell you that until the end! The to let them take it 

from your return they charge an extra 39 bucks! 

483 199533676 2022-01-29 

01:14:28 

TurboTax Online 

Deluxe 

3 Why are you charging me 

now? 

I file with TurbiTax because it's free and you have my info If I didnt need this so soon 

I would have shopped around to find a free option I don't appreciate that I don't 

appreciate you springing an extra 40$ on me to pay out of my refund either that's so 

wrong 

484 199511382 2022-01-29 

01:31:22 

TurboTax Online 

Deluxe 

1 Fees are opaque Intuit your greedy deceptive fees are absolutely unethical I have been using Turbo 

Tax for at least 10 years Your fee of $39 to pay my Turbo Tax bill is criminal It's 

wrong! You tell us filing federal taxes is free which is an absolute LIE I am fed up 

with you Lastly, forcing me to sign up with Credit Karma to get a direct deposit of 

MY MONEY is wrong What happened to depositing it into my existing bank account 

You are forcing revenue to your sister company WRONG NO INTEGRITY 

485 199534418 2022-01-29 

01:32:04 

TurboTax Online 

Deluxe 

2 It works, but its not free for 

ever 

Third year in, and the first year I pay $39 for state, $39 for fed, and $39 for the option 

to pay with money from my fed return Conveniently, it was right at the end that I 

HAD to pay, due to a state of Colorado Credit, which wasn't a service included in the 

"Free" version It is what it is I suppose 

486 199536781 2022-01-29 

02:10:55 

TurboTax Online 

Deluxe 

3 Charging I have used turbo tax for yes and never got federal free y 

487 199514180 2022-01-29 

02:23:26 

TurboTax Online 

Deluxe 

1 Turbo tax deceives you Turbo tax led me to believe that I could do my taxes for free and then at the end 

because of a $63 credit that I did not want I had to pay to use them to file my taxes vs 

just not taking the credit, very disappointing and deceiving and you should be ashamed 

of your selfs I also have never had to agree to terms & conditions to review a 

company 

488 199514189 2022-01-29 

02:23:38 

TurboTax Live 

Deluxe 

2 Bait and switch Although it is easy using turbo tax, I hate the fact that they say Free to file, then say 

Oh you had this, so you have to pay for the service It is a basic Bait and Switch 

tactic 

489 199514306 2022-01-29 

02:25:24 

TurboTax Online 

Deluxe 

2 Turbo Tax Disappointed Me 

This Year 

Usually I have a good experience with TurboTax - it is pretty straightforward 

However, this year is cost much more than usual Federal wasn't free anymore and also 

there was this surprise fee at the very end, right when I was going to file, that I didn't 

choose But taxes are so stressful that I went ahead with it There wasn't a good 

explanation for this fee It was something like Deluxe for an extra $44, which again I 

did not choose So I ended up paying $39 for federal, $39 for state, and this extra 

mysterious $44 I will try a different tax program next year It feels predatory 

490 199537567 2022-01-29 

02:29:50 

TurboTax Online 

Deluxe 

3 Good Software Terrible with 

the Truth 

Software works great and is easy to use Very annoying that they claim its free just to 

attempt to upsell you on every other page Even if you make it through without 

selecting any upsells you are still charged after being told its free through the whole 

process Even if you choose to not e-file you aren't given the option to download your 

forms to file another way Then they charge you for everything else under the sun The 

product works great, but it would be much better if they just told you the price rather 

than hiding a $117 software behind the claim of FREE 

491 199514994 2022-01-29 

02:37:44 

TurboTax Live 

Deluxe 

1 they charge you to file the free version is only if you have a w-2, if you have the unemployment form to file 

then it takes you to the deluxe package or it will not let you file I was also charged 

$39 for direct deposit $114 for fed and $47 for state it costed me over $200 to file 

taxes this year I will not use this service next year! don't get bamboozled like I did 

492 199538306 2022-01-29 

02:47:48 

TurboTax Online 

Deluxe 

1 Turbo tax is a liar They say it's free , charged me $117 to file my taxes Will notuseit again 

493 199516153 2022-01-29 

03:00:54 

TurboTax Online 

Deluxe 

1 TurboTax stole $78 that I did 

not consent to 

I did not consent to paying TurboTax $78 and they took the money from me and there 

was no option to get my money back No place to say that I didn't want to pay the $78 

BEWARE when using TurboTax, they will finangle their way into taking your money! 

IT IS NOT FREE LIKE IT SAYS IT IS! 

494 199539128 2022-01-29 

03:08:06 

TurboTax Online 

Self Employed 

2 i loike turbo tax just a little 

exspensive 

it was easy and i enjoyed it i just thank 89,00 was a bit much what happen to free 

free free 

495 199539235 2022-01-29 

03:11:03 

TurboTax Online 

Deluxe 

4 Only took a hour I love turbo tax even when I thought it was free and come to find out it’s definitely 

NOT! I still choose you guys over anyothers 

496 199547313 2022-01-29 

03:13:51 

TurboTax Online 

Self Employed 

1 This sucks It lied NOT FREE SCAM!?!?! Next year will not be my 3rd year using them Will 

tell everyone not to use 

497 199516988 2022-01-29 

03:17:49 

TurboTax Live 

Deluxe 

3 turbo tax rip off the product says FREE but won't let you file without the $119 upgrade, plus filing 

fees! my FREE taxes cost me $207!! 

498 199539926 2022-01-29 

03:31:20 

TurboTax Online 

Deluxe 

3 decent Gets annoying every time it asks me to upgrade Don't advertise that's it's free if every 

other question is if I want to pay 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

499 199540367 2022-01-29 

03:45:05 

TurboTax Online 

Deluxe 

4 awesome job I thought i was getting the free service but end up paying $78 00 disappointed, but too 

late they charged me with letting me review my payment until after the fact and 

charged me deluxe Was told I would pay $39 00 for but did not happen 

500 199540664 2022-01-29 

03:53:01 

TurboTax Live 

Deluxe 

3 Easy but tricky Turbotax made the process easy to understand but advertised it was free to file with 

basic then let me know at the very end I had to upgrade because I couldn't use basic for 

some reason so I ended up paying over $200, not a fun surprise after that much work 

filing myself 

501 199518929 2022-01-29 

03:58:52 

TurboTax Online 

Deluxe 

2 Very disappointed with 

service 

not happy with turbo tax I chose free edition and ended up paying $78 they i feel like 

they are not truthful about the price> 

502 199541506 2022-01-29 

04:18:43 

TurboTax Live 

Deluxe 

1 turbotax is charging to much you charge to much for your claim that your service is free 

503 199541824 2022-01-29 

04:20:51 

TurboTax Online 

Deluxe 

3 Warning! You have to pay! I thought Turbotax was free Apparently not I was given no option to actually use a 

free service, plus to pay the $39 for the service I used, I also had to pay an additional 

$39 dollars to pay for it through my federal tax return 

504 199520108 2022-01-29 

04:23:00 

TurboTax Live 

Deluxe 

1 Sorry At first I was for it because they said it was free they lied they in fact charge me!!!! 

505 199541973 2022-01-29 

04:25:05 

TurboTax Online 

Deluxe 

5 Excellent It's very easy, walks you right throught it It is NOT free, however 

506 199546844 2022-01-29 

06:38:05 

TurboTax Online 

Deluxe 

1 Hidden Fees I don't like how there's hidden fee I finally with them every year and to file state is 

free They waited until you were done with putting all of your information to tell you 

that state is now $39 My sister in law had just filed hers somewhere else and it was 

way cheaper than me paying $78 to file my federal and state I'd understand her 

situation is different but the only reason why I'm sticking with turbo tax is because I 

have been with them for 6 years and all of my documents from previous years are with 

them If not, I have start fresh somewhere else 

507 199547614 2022-01-29 

07:38:43 

TurboTax Online 

Deluxe 

2 Disappointed!!! I did not want the tax credit and tried to remove it so I wouldn't have to pay I wanted 

to use the Free File which is what I started out with Will be deactivating my accounts! 

Not happy at all! 

508 199547791 2022-01-29 

07:53:31 

TurboTax Live 

Deluxe 

1 FORCED TO BUY THE 

PREMIER 

I was a little ticked off having to purchase the premier service because i couldn't find 

the free version THEN I WAS DEDUCTED $39 extra dollars for taking out of my 

own refund!!!!! 

509 199547916 2022-01-29 

08:06:00 

TurboTax Live 

Deluxe 

3 Not to bad It wasn't too bad cost a little bit more than what I wanted to pay because it definitely 

ain't free so don't pay attention to any of that cost me almost a hundred fifty bucks but 

that's less than what I would pay if I had a professional do it in the office so long as 

everything worked out I guess I'm okay with it 

510 199549313 2022-01-29 

10:51:45 

TurboTax Online 

Deluxe 

2 Tedious First of all, don’t offer a free process then force me to get the deluxe version And then 

add another $40 in fees at the end, charging a total of $82 Secondly, I had to go 

through all kinds of bs to find info that TurboTax was supposed to have for me Next 

year I’ll go to a real professional and have them help me with taxes 

511 199550848 2022-01-29 

12:31:20 

TurboTax Online 

Deluxe 

1 Turbo tax Still made me pay when I did the free one so y’all got me for 120 

512 199551323 2022-01-29 

12:49:53 

TurboTax Online 

Deluxe 

1 Free But NOT Free Offered free servive but then at the end threw curveball and stated I had to upgrade 

because of additional information After paying there was a technical error that caused 

my return to be rejected How is that if turbo tax stated that they reviewed and it was 

done completely 

513 199555977 2022-01-29 

14:42:31 

TurboTax Online 

Deluxe 

3 Dope It was good not free but good I like how easy it was 

514 199556719 2022-01-29 

14:53:45 

TurboTax Online 

Deluxe 

1 Waits until last minute to 

charge you 

I hate filing taxes like everyone else in the the country but it really sucks to have to 

PAY to file taxes after being told it’s free up until the last second when they tell you 

sorry you have to pay us money because you have an HSA 

515 199557755 2022-01-29 

15:09:00 

TurboTax Live 

Deluxe 

1 Do not like Turbo Tax and 

the Fraud Metrics 

This is my thing at the very end right before you transmit your taxes they -force- you 

too add the $119 tax expert , but when advertised on tv turbotax is offered as a FREE 

tax filing system , not only this they basically add a charge onto your bill and will not 

allow you to remove it if you choose to file with them trust me you will be forced to 

either pay the fee now on your cc cardd or allow them to willing take it off the top out 

of your filed tax refund I have used them every since I was old enough to even file 

taxes but for the 2022 tax filing year I will be taking my business elsewhere! 

516 199558563 2022-01-29 

15:22:38 

TurboTax Online 

Premier 

4 It's ok I thought it was free to file Every year it costs more 

517 199560056 2022-01-29 

15:45:25 

TurboTax Online 

Deluxe 

2 Not a fan of Turotax Ill use 

another site next yea 

I wanted to file the free return and at the end they made me due a deluxe plan with a 

fee 

518 199560213 2022-01-29 

15:47:26 

TurboTax Online 

Deluxe 

1 waht was to be free!!! cost 

me $90 00 

NOT FREE ! definately not free b ut you dont know till the end! 

519 199562006 2022-01-29 

16:14:50 

TurboTax Online 

Deluxe 

4 TURBO TAX IS EASY GREAT BUT TRICKED INTO THINKING IT IS FREE AND THEY 

CONTINUALLY ASK IF AN UPGRADE IS DESIRED HATE THAT ASK ONCE 

ONLY 

520 199562870 2022-01-29 

16:28:22 

TurboTax Online 

Deluxe 

2 Turbotax is just average! Easy to use but not free like they advertise unless you are a teenager who has just 

started working Disappointed in the "free" filing advertising they do but forces you to 

upgrade at the very end for something so simple that it took 1 click to complete 

521 199562906 2022-01-29 

16:29:09 

TurboTax Online 

Deluxe 

1 Turbo Tax is Trash NOT a free tax service like the other 50 out there Literally charges you for federal, for 

state, and then charges you to use your TAX RETURN MONEY to pay them with 

Annoying and laughable 

522 199565078 2022-01-29 

17:04:10 

TurboTax Online 

Premier 

3 It's not free It's not free as it's advertised Forms are a little defficult 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

523 199580555 2022-01-29 

17:16:46 

TurboTax Online 

Deluxe 

1 Bait and Switch TurboTax advertises free file but it seems none of the services provided are actually 

free, even for simple returns as advertised It is insinuated that it is $39 to file but I 

didn't find out it was $39 for each (state and federal) until the end of filing 

Furthermore; I was forced to pay for additional services i did not want and had no way 

to opt out of it -which returns me to my previous statement of Bait and Switch on the 

cost of services through TurboTax I started filing for free for my simple tax return but 

ended up paying over $100, and almost half that cost was for services i did not want 

but was forced to pay for anyway 

524 199566328 2022-01-29 

17:22:17 

TurboTax Live 

Deluxe 

2 Bait and switch with 

retirement contribution 

Free sounds great, but if you have retirement you have to spend $150, can't take the 

deduction off, no other option My in laws have used this for years, but I'm 

unimpressed 

525 199566367 2022-01-29 

17:22:49 

TurboTax Online 

Deluxe 

1 Wouldn't Let Me Edit to 

Avoid Upgrading 

I was eligible for a measly $45 tax credit and Turbo Tax wouldn't let me edit and 

remove the credit so I wouldn't have to upgrade and pay $39 Then I was charged $30 

for processing fee So much for "free filing" 

526 199566492 2022-01-29 

17:24:50 

TurboTax Online 

Deluxe 

1 Had to pay this year for 

whatever reason 

Trash this year 117 dollars and wouldnt explain why it wasnt free last year I will be 

using Turbo Tax 

527 199566716 2022-01-29 

17:28:35 

TurboTax Online 

Deluxe 

3 Turbo Tax IS NOT FREE, 

FREE, FREE!!!!!!!!! 

You money every year and say that is the only way i can file my taxes So, last year i 

went some where else and now they are gone 

So, here i am again with very basic taxes and it cost me $117 00 What is "FREE" 

about that? 

528 199581407 2022-01-29 

17:30:54 

TurboTax Online 

Deluxe 

1 You somehow made me pay 

you $188 

You somehow made me pay you $188 when I wanted the basic plan where I can file 

state and federal for free Then you told me I had to sign up for deluxe due to EIGHT 

DOLLARS put in a retirement fund for $29, which was fine Then I go to check out 

you charge me for filing federal, deluxe, and two state forms? You can't trick people 

like that I'll never use you again 

529 199567950 2022-01-29 

17:47:38 

TurboTax Online 

Deluxe 

3 Claims to be free When starting my taxes TurboTax claimed to be able to file for free but in reality it 

wasn't free I usually always use TurboTax but when you advertise as free that means 

it should be free! 

530 199568681 2022-01-29 

17:59:05 

TurboTax Live 

Deluxe 

1 So many Last minute fees Brought in under the guise of free, but than forced to pay for a 119 upgrade to file and 

another 49 to file state Than finally hit with an ez pay option to pay from the refund 

directly? Terrible that this service has declined the way that it has 

531 199569442 2022-01-29 

18:11:51 

TurboTax Online 

Deluxe 

4 Is good but Wish free was really free After 8 years never seem to qualify for free filing 

532 199569561 2022-01-29 

18:13:30 

TurboTax Online 

Deluxe 

3 Not happy being forced to 

pur tax package 

Advertise free processing but into filing being forced to purchase tax 

preparation package to proceed 

533 199549070 2022-01-29 

18:21:34 

TurboTax Live 

Premier 

2 got tricked i never needed any of the items that the live pro version offered and thought i was 

using the free version but ended up paying 249 bucks got SCAMED! 

534 199570384 2022-01-29 

18:25:30 

TurboTax Live 

Deluxe 

3 Easy I appreciate how easy it was to file But i didn’t want to upgrade due to the fee (I 

thought Turbo Tax was free ) It wouldn’t let me proceed until i upgraded I asked a 

live chat agent & all she did was direct me to upgrade 

535 199570575 2022-01-29 

18:28:25 

TurboTax Online 

Deluxe 

1 Claimed to be free until 

halfway through 

It's NOT free to file, even though it said it was I ended up paying $80 to file Will not 

be using TurboTax again 

536 199571207 2022-01-29 

18:38:24 

TurboTax Online 

Deluxe 

4 Turbo Tax is easy Turbo Tax is very easy to use Everything is understandable and explained but my one 

concern is that it is not free I was under the impression that is a free service and had to 

pay for federal and state filing 

537 199572102 2022-01-29 

18:53:02 

TurboTax Live 

Deluxe 

3 They say it free but not Your site says its free but its not super misleading 

538 199585937 2022-01-29 

18:57:06 

TurboTax Online 

Deluxe 

1 Lies TurboTax states that you can file for free but when you do they still charge you over 

$100 to file electronically 

539 199573050 2022-01-29 

19:09:24 

TurboTax Online 

Deluxe 

2 Lies about being free They say you can file free, but cost me over $100 to file my return 

540 199573294 2022-01-29 

19:13:20 

TurboTax Online 

Deluxe 

3 Easy and flexible Wish they 

wouldnt charge as the 

They are ok I don't like how they say its free when its not 

541 199573339 2022-01-29 

19:14:07 

TurboTax Online 

Deluxe 

4 Got it done It was easy to file seems very safe but there's nothing free about it free ended up 

being 166 dollars but its done I can rest now 

542 199573942 2022-01-29 

19:23:43 

TurboTax Online 

Deluxe 

1 turbotax is * have a rest in this free federal and state seat oops looks like we asked you about a 

credit that you'll have to give us money to get oh yes and now the state will also cost 

money because you know, reasons 

543 199549736 2022-01-29 

19:29:15 

TurboTax Online 

Deluxe 

1 Sucks Donkey Dick Makes you pay after telling you its free to file Must pay to file for 1099, or self 

employment Must pay for multiple jobs 

544 199574342 2022-01-29 

19:30:30 

TurboTax Online 

Deluxe 

3 Various Product is great but, what had to free file Even The Free (supposed) ended up costing 

about $80 

545 199574449 2022-01-29 

19:32:14 

TurboTax Online 

Deluxe 

1 Suppose to be free Supposed to be free and I agreed to 80 dollars and got charged 117 00 absolutely 

ridiculous 

546 199549830 2022-01-29 

19:38:50 

TurboTax Online 

Deluxe 

1 Extortion You always charged for state returns, which meant you weren't free I went to Credit 

Karma after you started charging for Unemployment and WOW everything was 100% 

unlike you lying @ssholes but they now want you to sign up for CashApp so wow I 

guess I lose no matter what 

547 199575770 2022-01-29 

19:55:37 

TurboTax Online 

Deluxe 

1 It’s ok Thought it was free clicked to fast to see I’m paying over 78 00 For my taxes won’t 

use next year 

548 199576366 2022-01-29 

20:05:16 

TurboTax Online 

Deluxe 

4 turbo Tax is ok i was very upset they made me pay when it said free 

549 199576398 2022-01-29 

20:05:47 

TurboTax Online 

Deluxe 

1 Horrible now It's supposed to be free to file, but I got charged 119 dollars Probably the last time I 

use turbo tax 

550 199576561 2022-01-29 

20:09:00 

TurboTax Live 

Deluxe 

4 Turbo tax is good It is very helpful but don't think it's free, one thing required me to go to the deluxe 

package and (retirement contribution) charges and fees started adding up Other than 

that everything was very helpful You can get easy access to your forms needed 

Online chat for help was great But it's not free 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

551 199577278 2022-01-29 

20:21:20 

TurboTax Online 

Deluxe 

3 It's ok It was hard with the took k forn an it cost to much why can't I file federal free 

552 199590407 2022-01-29 

20:29:09 

TurboTax Online 

Deluxe 

1 Free NOT!!!! Turbo TAX should be sued for their lies they spread on the internet and the TV This is 

the easiest option for myself and my daughter But as soon as I can find a similar way 

to do it I will My daughter only had to file for school and health insurance purposes 

and they still want to charge her $39 to file for NOTHING Also why in the world am I 

paying $39, when it is supposedly free (I have NO special deductions, NO special 

items, NO special income) and then I have to PAY to use my own refund to pay for a 

service that is suppose to be FREE???? This use to be an amazing option, but now it is 

just a disappointment Get your act together turbo TAX and stop the lies 

553 199578417 2022-01-29 

20:37:45 

TurboTax Online 

Premier 

3 Good Product and easy to use My only issue with Turbo Tax is which version to use They indicated there is a free 

version for simple fax filings which mine was but then end up charging you for a full 

function version when you file This happened to me two years in a row, so I know it's 

not something I am doing incorrectly Other than being charged to much it's a great 

product that I have used for the last 15-20 years 

554 199578468 2022-01-29 

20:38:48 

TurboTax Online 

Deluxe 

3 They do ok It was ok but it's supposed to be free and it wasn't 

555 199578543 2022-01-29 

20:40:12 

TurboTax Live 

Deluxe 

4 First Time Filing 4/5 

Turbotax was easy to use! This was my first time filing and it was self-explanatory I 

was able to find qualifying credits and easily apply deductions Unfortunately, 

TurboTax is only free when you are doing "simple returns" which essentially means 

they see how much money we get and they take their portion despite advertising 

*free* Despite them taking an extra 38 dollars for a processing fee for taking my 

payment from my return I think it was an easy process It's up to you on what you 

choose, maybe I will check out H&R Block next! 

Overall-- no major complaints 

556 199591453 2022-01-29 

20:50:58 

TurboTax Online 

Deluxe 

1 Lied They waited till I was complete and made me buy the upgrade for $39, even though it 

was a simple return Then by end added another $39 so had to pay a total of $78 for a 

FREE return!! 

557 199591839 2022-01-29 

20:58:38 

TurboTax Online 

Deluxe 

4 Good, But Not Really Free I've been using TurboTax for years now, and it's been great But I've noticed the last 

couple of years that I've been paying for TurboTax Deluxe when it's being advertised 

as free I've been paying for both Federal and State filing via TurboTax Lies, or am I 

doing something wrong? 

558 199579914 2022-01-29 

21:04:58 

TurboTax Live 

Deluxe 

4 Turbo Tax is more expensive 

than they say! 

Turbo Tax is so easy to use, but for something they advertise as free, it sure is not! 

559 199592752 2022-01-29 

21:15:44 

TurboTax Online 

Deluxe 

1 Turbo tax is now a scam to 

take your money! 

You took almost half of my return with your fees and you should be ashamed of 

yourself for advertising as a free and helpful resource that punishes lower income 

people by the addition of all of your ridiculous fees you low-bred jerks God forbid 

you don't make a lot of money for you to take even more I'm fine with the basic 

assistance fees, but in no way did I consent to having over $100-$125 taken from my 

return 

560 199581509 2022-01-29 

21:32:12 

TurboTax Online 

Deluxe 

3 It's never free filing FYI I find it funny how you pull people in with the free filing and yet end up paying for 

federal and state fee of $39 each AND THEN if you choose to pay with your refund, 

there's another $39 fee So what's supposed to be free end up being $117 Good job 

guys 

561 199581556 2022-01-29 

21:33:02 

TurboTax Live 

Deluxe 

1 Very expensive They lure you in with advertising that it is free But, to get a complete package, it costs 

a pretty penny You can get your taxes done by a professional for less than the cost of 

using this 

562 199582248 2022-01-29 

21:45:55 

TurboTax Online 

Self Employed 

1 could be better it would be better if the free service was actually free 

563 199595006 2022-01-29 

22:02:05 

TurboTax Online 

Self Employed 

1 Hidden Fees Everywhere I turned down the extra TurboTax services MULTIPLE times during this process I 

already owed on my federal taxes, and didn't want to pay for extra turbo tax services I 

was under the impression that turbo tax was FREE When it asked for credit card 

payment, I thought it was asking how I wanted to pay for my TAXES Before I knew 

it, I was paying for the self employed version of turbo tax There was no undo button, 

just a You realized too late page I feel like I was tricked Maybe I'm just stupid, but 

I'm LIVID Unless this gets explained or taken care of, I will not use TurboTax again 

564 199583769 2022-01-29 

22:12:52 

TurboTax Online 

Deluxe 

1 NOT ACTUALLY FREE Every year I have filed my taxes with Turbo tax it has gotten more and more 

expensive Yet somehow every year they put dozens of ads per day out regarding that 

they are "Free" to use when it never has been 

565 199584326 2022-01-29 

22:24:29 

TurboTax Online 

Deluxe 

2 Okay It was not free like they said it would be Kind of a ripoff But that’s the world we live 

in 

566 199557139 2022-01-29 

22:57:42 

TurboTax Online 

Premier 

2 Turbo tax false advertising 

$0 dollars cost to fil 

They charged me $147 dollars to file my taxes and it was suppose to be free 

567 199598134 2022-01-29 

23:13:51 

TurboTax Live 

Deluxe 

1 TurboTax is a Predatory 

Service You Should Avoid 

Turbo Tax's business model consists of tricking you into paying to file your taxes 

while offering incompetent help along the way Have a tax question? Well if you can 

tolerate 3 hours of hold time while your specialist figures out how to work their 

technology you MAY get an answer eventually It took 3 agents connecting for me 

to find out how to submit a request for a refund after seeing how awful the service was 

No one seemed to want to help, no one seem to care Turbo Tax has tried conning me 

out of nearly $200/ year to file a simple 1040 when I'm elidible to file for free 

TurboTax is the definition of predatory web services, ranking well above rental car 

salespeople on the scale of shameless swindling 

568 199587515 2022-01-29 

23:24:12 

TurboTax Online 

Deluxe 

4 not what it says thought it was free and then we get charged 78 00 at the end to file 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

569 199587975 2022-01-29 

23:34:22 

TurboTax Online 

Deluxe 

2 It isn't free Everything was pretty easy to use, but don't use this crap if A) you're broke, or B) you 

put money into a Stash retirement fund They forced me to buy an upgrade to 

TurboTax just to even finish letting me file because "tHe FrEe VeRsIoN cAn'T 

hAnDlE tHaT rEqUeSt" Nice to see that they gate your return behind a "free" service, 

then force you to take the money you don't have out of your returns to pay for their 

crap 

570 199588024 2022-01-29 

23:35:37 

TurboTax Live 

Deluxe 

2 Turbo Tax It always say FREE filing, Then your always charged at the end! 

571 199588528 2022-01-29 

23:47:45 

TurboTax Online 

Deluxe 

1 Too expensive I thought it was free Lots of charges Might try other website next year 

572 199589914 2022-01-30 

00:18:40 

TurboTax Online 

Deluxe 

1 over charged at first they said it was free, they in the middle they said it would be over 30 dollars in 

the end that cost doubled not at all impressed 

573 199601484 2022-01-30 

00:31:20 

TurboTax Live 

Deluxe 

2 Greedy You say you offer free filing but I was unable to proceed because you greedy MFs 

made me pay for deluxe 

574 199563201 2022-01-30 

00:34:43 

TurboTax Online 

Deluxe 

1 wasted a lot of time I began Turbo tax because it was advertised as free I only had a W2 and a 1099INT 

For some reason there was no ability for me to do the free version and automatically 

went to the deluxe version I spoke with 3 people through the chat, none of which 

helped at all One of them ghosted me for over ten minutes (named Alicia) and never 

responded to any of my inquiries Another I spent about an hour chatting with could 

not figure it out although she agreed I should have been under the free version She 

went to generate a 20% off code and at that very moment the chat feature shut down, 

which wasted an hour of my time I am incredibly frustrated with Turbo Tax 

575 199563842 2022-01-30 

00:43:57 

TurboTax Online 

Deluxe 

1 turbo tax is a scam you lie year after year about being free yet increase the price every year you also give 

me back less and less when that shouldnt be the case 

576 199593521 2022-01-30 

01:30:34 

TurboTax Online 

Self Employed 

2 I’m disappointed in turbo tax I should be able to file for free but your free TurboTax always charges me for federal 

and for state and then I’m being charged another fee to pay with my taxes Then 

somehow in the app it charged me for self employed I’m not self employed I tried 

calling your customer service and they emailed me some code but it didn’t work Y’all 

are charging me 89$ for self employed, 39 for state and 39 to pay when I get my taxes 

I don’t recall ever having to pay another fee for paying with my return Your site also 

says to file free to start over and I’ve tried that several times but you always charge me 

Turbo tax used to be user friendly Something is wrong with your app and your 

website, its over charging me 

577 199568837 2022-01-30 

02:01:11 

TurboTax Online 

Deluxe 

1 turbotax Turbotax is a scam It automatically selected two of the deluxe options for filing my 

taxes and charged me $78 to file my state and federal taxes I made sure to click the 

free option each time as I think the extra options they provide are non-essential at this 

point in my life Very annoyed and displeased The overall process was more 

confusing and frustrating than the previous years I have filed with Turbotax I will 

NOT be filing with them again next year 

578 199595096 2022-01-30 

02:03:38 

TurboTax Online 

Deluxe 

2 Let us milk you for every 

extra penny! 

Filing was actually pretty simple, but at payment time, I chose what I thought was the 

free option, only to find out it cost as much as the choice to be able to use the service 

at all I get a little enough return as it is, no bells and whistles, and everyone tries to 

get as much of my money as they can 

579 199569134 2022-01-30 

02:06:22 

TurboTax Online 

Deluxe 

1 Intuit should be investigated 

by the BBB 

It claims to be able to file for free, but if you click on check for deductions, it will 

automatically charge you $40, despite going with the standard deduction in the end I 

don't care about the $40, I just loathe liars and thieves I'm happy to pay the $40 to file 

state as well, but I was expecting that 

580 199595487 2022-01-30 

02:10:49 

TurboTax Online 

Deluxe 

1 Tubo Tax SUCKS Tubo Tax got it done but remember, it was free to file but ended up that we had to pay 

$78 to get it done should have got a discount by using Credit Karma but did not, 

581 199595663 2022-01-30 

02:15:37 

TurboTax Online 

Deluxe 

1 NOT FREE Turbotax not free!!! They charged me $78 00, it wouldn't let me file until a payed I 

did all the work myself so they can charge me in the end it's unfair!!!! 

582 199571576 2022-01-30 

02:43:59 

TurboTax Live 

Deluxe 

1 False advertising I was under the impression that this was a free service $200 isn't free 

583 199596855 2022-01-30 

02:44:29 

TurboTax Online 

Deluxe 

1 Lame Not free Keeps sneaking in more mysterious charges Will not be using next year 

584 199571919 2022-01-30 

02:50:03 

TurboTax Online 

Deluxe 

1 No part is free The whole time preparing my taxes it showed that I was doing federal for free and 

going to pay $39 for state AFTER I submit payment, I get the receipt showing I was 

charged $49 for federal and $39 for state At no point before then was I shown the $49 

for federal BS 

585 199572064 2022-01-30 

02:52:14 

TurboTax Online 

Deluxe 

1 FALSE 

ADVERTISING MISLEADI 

NG 

I will NEVER use TURBO TAX again Advertise free basic service, but then will not 

file the return properly and completely,(including Health Insurence info) without 

charging to upgrade Lies Lies Lies 

586 199597855 2022-01-30 

03:05:56 

TurboTax Live 

Deluxe 

2 Too Many Hidden Fees I was told I could file for free but it ended up costing 200+ dollars If it wasn't for the 

need of getting it done ASAP I would have brought it to my accountant 

587 199599580 2022-01-30 

03:57:29 

TurboTax Online 

Deluxe 

3 Good job Turbotax is a good tool but difficult to navigate sometimes If it says free it should be 

free 

588 199577768 2022-01-30 

04:29:07 

TurboTax Online 

Deluxe 

1 Turbo Tax is HORRIBLE I was forced to pay money for my return after it was advertised that my turbotax refund 

would be FREE This is false advertising and I hope the company knows that yall are 

vile for preying on people 

589 199579153 2022-01-30 

04:52:07 

TurboTax Live 

Deluxe 

1 Went from free to $200 Went from free to charging me double , $200 To fix a non existent error message ! 

My last time using these scammers I will be reporting BBB! 

590 199602826 2022-01-30 

05:32:53 

TurboTax Online 

Deluxe 

3 If it's suppose to be free then 

I shouldn't pay 

This will be the last time I file with turbo tax I select file for free and end up paying 

117 dollars 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

591 199602901 2022-01-30 

05:36:41 

TurboTax Online 

Deluxe 

1 WHAT HAPPENED TO 

FREE!!!!! 

I THOUGHT THAT TURBO TAX WAS FREE PER THE ADVERTISEMENT AND 

IT'S NOT I ALSO HAD TO PAY $44 FOR SOME KIND OF PREMIUM SERVICE 

THAT I NEVER PICKED I LOST MY JOB DUE TO COVID AND I CAN'T 

AFFORD TO PAY ANY EXTRA FEES BUT I COULDN'T REMOVE IT $112 WAS 

MY FEE FOR USING TURBO TAX, NOT FREE!!!!!!!!!!!!!!!!!!!!!!!!!!! 

592 199603340 2022-01-30 

06:01:17 

TurboTax Online 

Deluxe 

1 Absolutely Horrible I am in tears It says It's "Free" all over the place, (especially if your taxes are 

extremely simple like mine, i mean Extremely simple Simple as in you cannot find 

more simple taxes than mine and then at the end it makes you switch to the 

"Deluxe" version and charges you 80 dollars!! Or else it won't let you file ! This 

happened to me twice, The first time I called and she said it was a glitch, to just delete 

all my info and try again Second time same thing Once I got to the end, It forced 

me to add on the "Deluxe" version which did NOTHING new/ different or helpful at 

all And then, if you decide to use your refund amount to pay for that ridiculous 

TurboTax "Deluxe" 80 fee, then they tack on another 40 bucks! Never using Turbo 

Tax again By the way, this was my second time in 2 days trying to file with Turbo 

Tax Both times fail Horrible 

593 199605041 2022-01-30 

08:37:59 

TurboTax Live 

Deluxe 

4 easy but lots of tacked on 

fees 

Really quick and easy process Very convenient The fees however are a bit 

frustrating starts out saying free to file and then said i had to upgrade to deluxe 

halfway through, then charged $49 to do state taxes which is more than the refund 

itself and then another $39 just to pay all of those fees with my federal tax refund? i 

dont understand why that fee is necessary and wasnt even aware of the fee when 

selecting that option untill i got to the very end i'll pay for the convenience but i 

really wish all of those fees were more upfront and not just unexpectedly tacked on at 

the end like that 

594 199609700 2022-01-30 

14:08:47 

TurboTax Online 

Deluxe 

3 The TV lies The ads on TV say its free until you get to the end and then magic its not free 

anymore 

SMH had to pay $80 to get $84 for the feds 

595 199613427 2022-01-30 

15:26:46 

TurboTax Online 

Premier 

3 I love turbo tax but free 

always ends up having fe 

It is supposed to be free but there are always fees Very frustrating 

596 199613975 2022-01-30 

15:38:32 

TurboTax Online 

Deluxe 

4 Turbo Tax is Okay I like using turbo tax because it is simple My only complaint is that they preach that it 

is free filing and it is not You have to up your package to get your full return and then 

at the end, they charge you for filing state anyway So I ended up paying 83 dollars 

instead This is okay however because of the simplicity of its use I would recommend 

that they stick to their advertising though 

597 199615462 2022-01-30 

16:08:57 

TurboTax Online 

Self Employed 

3 Easy but not as advertised It makes filing quick and easy but it shouldn't be advertised as free because it 

definitely isn't 

598 199615692 2022-01-30 

16:13:09 

TurboTax Online 

Deluxe 

1 lots of hidden fees completely miss leading when it comes to fees ! 

THIS IS NOT FREE TO FILE 

599 199616055 2022-01-30 

16:21:31 

TurboTax Online 

Deluxe 

1 Not as advertised Not free if you have a hsa account not free as advertised 

600 199630065 2022-01-30 

17:29:00 

TurboTax Online 

Deluxe 

1 MisLeading It says free but then forces you to pay $39 for each State and Federal Advertisement is 

misleading will report to Better Business Bureau 

601 199619671 2022-01-30 

17:38:15 

TurboTax Live 

Full Service 

Premier 

1 Turbo Tax is Criminal Turbo tax sucks You offered live tax assistance for free, and another service for free, 

telling me my return was still simple EVEN THOUGH I uploaded the tax document in 

relation to trading stocks and binds or whatever You still offered it for free knowing 

full well you would have me on the hook for it and that my return was not a simple 

one Your overpriced service deceived me, took advantage of my ignorance, and 

absolutely cheated me out of 90% of a piddly tax return All for 10 dollars worth of 

moving money from an Acorns account Your service sucks and I'll be sure that next 

time I believe I need help filing taxes I'll go to H&R block before I ever surrender 

another dime to your vampiric software Overpriced Misleading You bent me over 

and left me on the hook over 400 dollars I will never recommend turbo tax to anyone 

ever again I will actively talk smack on turbo tax when I get into a conversation with 

friends and coworkers about filing taxes 

602 199620460 2022-01-30 

17:52:26 

TurboTax Online 

Deluxe 

3 Charged me twice They charge me twice I don't I get a free filing but instead they charged me twice for 

filing my taxes ! 

603 199620776 2022-01-30 

17:58:05 

TurboTax Online 

Deluxe 

3 Coinvent Not a free service as advertised even if you make less than $75,000 a year Do not like 

that they keep wanting you to upgrade to premium services and you can't pay with 

federal return without upgrading to premium The service is good if you do not have to 

claim or your taxes are simple 

604 199631586 2022-01-30 

18:02:26 

TurboTax Live 

Deluxe 

3 Cost of filing I dont understand how you advertise to file for free, but in the end i spend more in 

filing with turbo tax than what i expect Its bs, advertise what its actually going to 

cost Stop hiding the hidden fees 

605 199620975 2022-01-30 

18:02:45 

TurboTax Live 

Deluxe 

1 NOT FREE - trapped by 

money scams while 

processing 

This year we are NOT impressed with Turbo Tax It IS NOT FREE We were 

UNABLE to choose that option We entered a screen that would not allow us to 

progress without agreeing to pay $119 

606 199621294 2022-01-30 

18:10:11 

TurboTax Online 

Deluxe 

2 Always more expensive each 

year 

Last year they made me upgrade to the next level, this year they slipped in turbo 

deluxe paying for both fed and state tax filing they are NOT FREE and all 

because I had to include school info for any type of refund back 

607 199621856 2022-01-30 

18:21:57 

TurboTax Live 

Deluxe 

2 Easy to use but expensive Turbo Tax is probably one of the easiest programs to use but they really don't tell you 

that if you make over a certain amount in the year, it's not free Some people will 

probably get it for free, but for the majority of people making over minimum wage, 

they'll probably be paying for the Turbo Tax Deluxe 

608 199622257 2022-01-30 

18:30:58 

TurboTax Online 

Deluxe 

3 Turbo Review Happy with process except having to pay Everything advertised says free right away 

it says need to upgrade 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

609 199622453 2022-01-30 

18:35:14 

TurboTax Online 

Deluxe 

1 turbo tax is a little crooked Tax service great it is supposed to be free so why are you charging 

610 199622643 2022-01-30 

18:39:25 

TurboTax Online 

Deluxe 

3 Says it’s free but it is not Nothing is for free everything cost money But what can you do 

611 199623101 2022-01-30 

18:49:43 

TurboTax Online 

Deluxe 

2 Price It went from free to file to $122 to file so this might be our last year using turbotax 

612 199623444 2022-01-30 

18:57:31 

TurboTax Online 

Deluxe 

3 Wish it was free Never is really free Every year I come back and it never works out to be less than 

100 00 ever! 

613 199623771 2022-01-30 

19:04:12 

TurboTax Online 

Deluxe 

3 TurboTax is ok I don't like the added fees after the guarantee of "free" filing services 

614 199624352 2022-01-30 

19:17:47 

TurboTax Online 

Deluxe 

1 Hidden Fees and upcharges Advertised as free but even thoe you do all the work put in all the numbers at the end 

they charged me $73 to file ya real free next year ill pay someone to do them 

615 199635177 2022-01-30 

19:23:34 

TurboTax Online 

Deluxe 

2 Bait and Switch Tatics Started off tryin to use the Free Version, but because I received a $130 credit for 

contributing to my retirement, I now get charged $80 Last time I use this service 

other than that, the site works well enough 

616 199624651 2022-01-30 

19:25:06 

TurboTax Online 

Deluxe 

3 why you claim this service is 

free, but is not fre 

you claim that taxes here are are free, however, I have been using TruboTax for 6 yrs 

now and each time that I filed I was charged for both my federal/state income tax 

617 199635919 2022-01-30 

19:38:09 

TurboTax Online 

Deluxe 

1 Advertisements for $0 Fed 

and State are misleading 

process good misleading advert for free turbotax wanted Simple Filing but was forced 

into paying for deluxe JUST to continue filing THEN had to pay to file for State as 

well shifty as f*ck practices will use competitors next year 

618 199636308 2022-01-30 

19:45:21 

TurboTax Online 

Deluxe 

2 Turbo Tax Free? You 

thought 

Not FREE, not even close I spent a lot of time filling out this stuff just to find out it 

was not free so I just filed Might as well, if I spent all that time That is where they get 

you PRETTY MUCH, BAIT AND SWITCH 

619 199625643 2022-01-30 

19:47:36 

TurboTax Live 

Deluxe 

3 Its okay Didn't have the option to deselect last year charges which are to expensive may as well 

go to the store if you told its free to file but then charges you over $200 to file it 

yourself 

620 199625954 2022-01-30 

19:55:20 

TurboTax Online 

Deluxe 

1 Not Free Wanted to use the free version, had to upgrade due to school expenses Was told it was 

only $39 but my card was charged $85 

621 199636844 2022-01-30 

19:56:12 

TurboTax Online 

Deluxe 

1 Trick you into paying They offer a free service to file your taxes, than, after you fill everything out, go 

through all the steps, they tell you that you HAVE to upgrade to the deluxe edition to 

file because you put money into your retirement plan Then if you have the 

AUDACITY to PAY THEM from your return, they charge you $39 for doing so So 

after all was said and done, I was out $117 Its a sucker play Use anyone else, don't 

be a lazy idiot like me and get swindled out of your money 

622 199626647 2022-01-30 

20:12:25 

TurboTax Online 

Deluxe 

1 NOT FREE When you begin, it says the use of turbo tax is free but at the end after declining all 

upgrades, it still cost me 79-

623 199627695 2022-01-30 

20:36:05 

TurboTax Live 

Deluxe 

2 Not too happy I am disappointed on how I am being charged for adding a 1098T and to pay more 

just for using my Federal tax return What happened to Turbo tax free tax return? I'm 

seriously considering using another tax service next year 

624 199628335 2022-01-30 

20:51:38 

TurboTax Online 

Deluxe 

1 Charged $117 for being 

unemployed 

It's awesome they changed the whole "free" thing just for people who don't have jobs 

On top of that my state return has been rejected 3 times with no clear answer as to how 

I fix that problem surprisingly not great customer service 

625 199631004 2022-01-30 

21:50:00 

TurboTax Online 

Deluxe 

3 Pretty decent I love the layout of turbotax, I understand that it is a free service BUT, customers 

should be given the right on wether or not they want to upgrade services During my 

time filing I felt forced to upgrade and later on in the preparation I WAS This is not 

acceptable 

626 199631033 2022-01-30 

21:50:31 

TurboTax Online 

Deluxe 

1 Not happy with options I think the option to get the premium refund for paying for the program is deceptive I 

couldn’t back out once I saw it was bogus I have used this program for 5 years, never 

paid this much I will never use again Lost customer 

627 199631300 2022-01-30 

21:56:04 

TurboTax Online 

Deluxe 

1 not free states you file for free but there are fees i had 3 at $39 each with credit card or pay 

with return doesn't matter NOT FREE 

628 199631857 2022-01-30 

22:08:25 

TurboTax Live 

Deluxe 

4 Fast & Easy It was a good experience I do feel like it was not completely free as expressed Mine 

was a very simple tax situation and I didn't like being pushed toward paying extra 

629 199637957 2022-01-30 

22:18:03 

TurboTax Online 

Deluxe 

4 It's a nice idea It is usually pretty slick and works well The major downside to it is the hidden fees, 

There are ads all over the web saying it is 'Free' or file your taxes for just $39, but it is 

never that simple, it is $39 to file, then another $39 to file your state taxes, and it 

charged us an additional $39 for something, so it is closer to $117 to file false 

advertising, but a good program if you aren't fluent in taxes 

630 199639235 2022-01-30 

22:40:55 

TurboTax Live 

Self-Employed 

1 TurboTax is good It was not easy and not very simple unless you get the upgrades plan which going to 

cost you like $200 so in one word stop telling lies about to fill with turbo tax but stop 

telling people it’s free because it’s not and trust me you guys going to loose a lot of 

clients in the future 

631 199633447 2022-01-30 

22:44:10 

TurboTax Online 

Deluxe 

1 too expensive my taxes aren't complicated and to charge $78 to file is too much for someone that 

doesn't own a home The only reason I am charged is because I have a car and pay 

student loans I think that is simple and should qualify for the free version 

632 199634416 2022-01-30 

23:07:54 

TurboTax Online 

Deluxe 

4 Turbo Tax is Good It's very user friendly However, I do think the fees and costs are a bit much Just 

basic filing state and federal is certainly not "FREE FREE FREE" as advertised Basic 

federal filing was $39 and state filing was an additional $39 Still, I have used 

TurboTax for several years and the convenience and trust I have in filing with them is 

great! 

633 199612844 2022-01-30 

23:17:07 

TurboTax Online 

Deluxe 

1 TurboTax sucks Y’all mfers are a bunch of crooks Forced me to pay for services, advertised as free 

Y’all suck 

634 199635292 2022-01-30 

23:25:33 

TurboTax Online 

Deluxe 

3 turbo tax isnt free ! said it was for free but what a joke! started out good but charged very unreasonable 

fees by the end when filing dont claim free when its not!!!!! 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

635 199636383 2022-01-30 

23:47:14 

TurboTax Live 

Deluxe 

2 Sneaky-Shady From the beginning it says FREE---- when you get ready to file - and I have zero weird 

stuff going on- married with kids- not a business owner or anything-- and then they say-

- 119 to file 49 for state----- Kind of shady how they just charge you whatever they 

want My 7th year and my last next year I'm going to an actual accountant and 

paying 200 not do it all myself and pay 200 My last year good luck 

636 199636865 2022-01-30 

23:56:38 

TurboTax Online 

Deluxe 

3 not free I have use the free edition of Turbo Tax for years This year I went through the 

program as usual and at the filing part was force to pay $78 00 to file my return I was 

very surpise because there was no option for the free filing option So filing is Not 

Free 

637 199643596 2022-01-31 

00:00:30 

TurboTax Online 

Deluxe 

4 Its iighT :-/ That free s*** be gettin me I keep forgetting there's a $39 fee and state fee for using 

Turbo Tax For the most part its no bad and I can see myself using it again 

638 199637186 2022-01-31 

00:03:19 

TurboTax Online 

Deluxe 

4 Love turbo tax it's super easy Turbo tax is easy and fast its not free anymore that's the only reason it didn't get 5 

stars 

639 199637513 2022-01-31 

00:09:28 

TurboTax Online 

Deluxe 

3 Easy to use and helpful; is 

not free! 

Thought I was not getting charged and service is free, but at the end of the process I 

was charged $41 51 

640 199637673 2022-01-31 

00:12:42 

TurboTax Online 

Deluxe 

2 Turbo tax is alright but they 

aren’t free 

They charge you even though they say it is free No way to get it free 

641 199637975 2022-01-31 

00:18:34 

TurboTax Online 

Deluxe 

2 Miss led you told me when I started that it was free to prepare and file it was not not happy 

642 199638604 2022-01-31 

00:30:16 

TurboTax Online 

Premier 

1 Turbocharged Not a truthful tax system it charged but it said free 

643 199640402 2022-01-31 

01:02:22 

TurboTax Live 

Deluxe 

2 Its ok It got really complicated I was led to believe the svc i chose was the free one 

644 199641112 2022-01-31 

01:15:36 

TurboTax Online 

Deluxe 

2 Confusing For being a veteran, got out in July 2021 Filing for 2021 taxes made it really 

confusing and adding new questions It also was not free as they advertised 

everywhere for example Television, radio, YouTube, Spotify, or any streaming 

platform 

645 199641464 2022-01-31 

01:21:58 

TurboTax Online 

Deluxe 

3 Turbo tax is expensive Easy to use but super expensive, It says file for free but never gave me the FREE 

option at the end 

646 199620241 2022-01-31 

01:48:34 

TurboTax Live 

Deluxe 

3 IT SAID FREE BUT 

WASNT 

it was ok , but i wanted the free service and it ended up charging me $168, I dont 

understand that , i should not have had to pay anything, very confused on this and 

surprised it s like a scam 

647 199642998 2022-01-31 

01:49:55 

TurboTax Online 

Deluxe 

2 Charges you money to file if 

you were unemployed 

Would have been a free filing, but I was unemployed for most of last year, so now to 

add to my hardship, a free tax return is now $110 Awesome 

648 199642999 2022-01-31 

01:49:57 

TurboTax Live 

Self-Employed 

4 Turbo tax is ok Advertising as free service however nothing is free 

649 199643220 2022-01-31 

01:54:03 

TurboTax Live 

Self-Employed 

2 turbo tax is NOT free ! 208$ 

! 

turbo tax free filing lied and made me pay 208$ after filling everything out 

suckerpunched me 

650 199643402 2022-01-31 

01:57:27 

TurboTax Live 

Deluxe 

4 TurboTax is easier than 

doing it myself and they k 

Easy way to do even though they say it's free it cost but it's still an easy way to do it 

651 199643912 2022-01-31 

02:06:35 

TurboTax Live 

Deluxe 

4 NOT FREE I like the program its reasonably easy to use but to say it is free is a total lie 

652 199622478 2022-01-31 

02:35:46 

TurboTax Online 

Federal Free 

Edition 

4 a lot of extra steps and more 

explaination 

be more clear and stop pestering people to take surveys in the middle of tax prep , 

come on people aren't you still under the i did not inform the people properly thing 

ware you failed to say there was a free option , tax the rich not me they have the 

money i am just the one responsible for their convenience, how extremely mad would 

you be if your pizza did not get made or delivered , or the grocery was not on the shelf 

, you want more words ? 

653 199645887 2022-01-31 

02:47:05 

TurboTax Live 

Deluxe 

2 turbo tax ok Didn't like i was charge 139 00 at the last to file because i had a saving roth it did say 

free to file/??????????????????? always get you somewhere nothing is FREE!!!!! 

654 199646597 2022-01-31 

03:01:15 

TurboTax Online 

Deluxe 

5 Rate Turbo I keep seeing advertisements on TV about the FREE filing with Turbo Tax, why was I 

charged $78 ? Don't understand????? 

655 199624134 2022-01-31 

03:12:43 

TurboTax Online 

Deluxe 

3 TurboTax Easy but False I enjoyed the ease that came with filing my taxes but the false advertisement that it is 

free is incorrect 

656 199624584 2022-01-31 

03:23:23 

TurboTax Online 

Deluxe 

2 turbotax is regressing to 

exploitive captialist bs 

i dont like how ive used turbo tax for years and never had to pay anything but now 

apparently theres all these hidden fees that i need to file my return which is just bs and 

its sad that TurboTax is still advertising as free when its not not to mention that they 

couldnt even pay my state taxes for me and take them out of my federal like they used 

to honestly sad and i probably wont be using turbotax next year 

657 199649585 2022-01-31 

04:22:21 

TurboTax Online 

Deluxe 

1 Last year using! They find a way to make it to where I have to pay every year Every time I file for free 

I get rejected but soon as they make me pay I have no problem 

658 199627278 2022-01-31 

04:27:04 

TurboTax Online 

Deluxe 

1 YOUR TURBO TAX IS 

NOT FREE 

turbo tax is advertising that they want you to file with them because they are free and 

that is a lie they are not free they charged 39 dollars for my federal taxes then gave me 

the option to pay that fee with my income taxes and then turned around and charged 

me 39 dollars to do that where is free? 

659 199649749 2022-01-31 

04:27:08 

TurboTax Online 

Deluxe 

2 Turbo tax deluxe Upset turbo tax has always been great, last year I had to use the deluxe version which I 

payed 39 to use because I had taken some money from my retirement but this time I 

wanted to go back to free turbo tax, instead I payed 117 in total more than I ever had 

kept me on deluxe and charged me more just to claim and receive my federal and state 

filed together wow wasn't expecting that, coming from usually being so easy I didn't 

have much this year back to begin with and all I needed was the free version sad 

660 199650104 2022-01-31 

04:40:43 

TurboTax Online 

Deluxe 

4 Turbo is simple Good experience using turbo its just not free as it is advertised 

661 199628206 2022-01-31 

04:48:29 

TurboTax Online 

Deluxe 

1 What a rip-off A free service that turns out not to be free simply because I collected unemployment 

for a short time during 2021 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

662 199628311 2022-01-31 

04:51:13 

TurboTax Live 

Deluxe 

1 certainly not free I thought i would be able to file my taxes for free with turbo tax, it ended up costing 

me $239 dollars just to file because i made contributions to my retirement fund, which 

made me ineligible for a simple return, insane support your local tax business and 

forget this website, id of saved $200 going to a local place 

663 199650422 2022-01-31 

04:53:06 

TurboTax Online 

Deluxe 

4 Very Easy! Very Easy The only reason I don't give 5 stars is there always seems to be more fees 

than advertised 

664 199650444 2022-01-31 

04:53:50 

TurboTax Online 

Deluxe 

4 Turbo tax is great It was mostly pretty easy and simple, I just wish it was free 

665 199650877 2022-01-31 

05:10:30 

TurboTax Online 

Deluxe 

3 1099G forced to pay fed and 

state for 2 years now 

I had a very hard time understanding the force payment to do a 1099G with out any 

input and false information and misinformation Its given the name free turbotax then 

as you do the work 3 charges are forcable added on to the Free Tax return not too 

happy been with you guys for over 7 years plus Idid not work in 2021 HARD TO 

GET MY JOB BACK AT THE TEMP AGENCY or 2020 DUE TO COVID IN 

MARCH OF AND IT WENT ON TO THE NEXT YEAR and I am very unhappy for 

the two years I love Turbo Tax but its unfair missinformation I TRUSTED 

TURBOTAX TO BE FREE AND EVERY DOLLAR COUNTS WHEN YOU ARE 

HIT HARD WITH NO INCOME AND TWO DISABLED PERSON'S AND OTHER 

FAMILY DEPENDING ON RENT FOOD AND OTHER STUFF COVERED WHEN 

WORKING 

666 199651691 2022-01-31 

05:54:55 

TurboTax Live 

Deluxe 

3 disappointed in pricing The expert that helped me was great Helped me figure out where i thought i went 

wrong What I dont like is your decietful pricing I am a woman on disability You 

charge because i want to have the money taken out of my refund instead of paying up 

front I think that is just wrong I live check to check 119 00mi think is still too much, 

I have come back every year and my late husband and i used turbo tax for many many 

years You could at least offer returnuing customers a better price Why am i see turbo 

tax free filing on TV? Is it because i asked for help I was even able to file early, that 

she apply for something I think i com,plained lst year as well and i most likely will 

complain next year Way too much money, but i am not the brightest lightbulb in the 

closet so i have to use Turbo tax My late husband did our taxes for years and now i 

have to to it myself, you could at least make it affordable 

667 199651929 2022-01-31 

06:09:01 

TurboTax Online 

Deluxe 

1 TurboTax is Junk I do not know how they have become so bad over just one year They say it is free to 

use but what they do not tell you is that you have to fill so many boxes that no one can 

fill them I'm going to be hyperbolic here but it's going to be an example nonetheless 

TurboTax is free for everyone named Jerome who owns five elephants and ten hippos 

technically they didn't lie but yeah you get the point I had to pay the increased charge 

from last year of $39 because I spent over $1,000 on college in one year I'm glad that 

TurboTax is out here with their automated system making sure that it's free for those 

that matter Those people that have and make too much money like college students It 

doesn't look like it's going to matter for this review it's going to get deleted for having 

an "inappropriate attitude" Also if you don't want to use your credit card and want to 

take the fee out of your federal return it is a new requirement to have a processing fee 

of $39! I didn't get anything from my state tax return but that doesn't stop TurboTax 

from collecting another $39 so that they're automated system can send in that I made 

less than $12,000 in a year therefore I don't have anything to file Overall I would give 

2020 TurboTax a B+ and 2021 TurboTax a F- wish I could have had the time to learn 

how to file manually hopefully I'll have time next year to learn that because the 

trajectory is not good for TurboTax 

668 199653656 2022-01-31 

08:21:39 

TurboTax Online 

Deluxe 

3 I was charged 78 Dollars I 

was wanting the free ' 

wanting the free version wanting to pay the 39 dollars not 78 dollars may go 

somewhere else next year 

669 199660144 2022-01-31 

14:15:28 

TurboTax Live 

Deluxe 

1 Not pleased The fact that yall hit me with an extra 39 dollar fee to send my money to my bank 

account on top of the 119 fee and another 49 dollar fee, when yall advertise as free tax 

prep is beyond me 

670 199662829 2022-01-31 

15:05:23 

TurboTax Online 

Deluxe 

1 IT IS NOT FREE You say in the beginning that its free and its not true I wont use it again 

671 199664474 2022-01-31 

15:31:18 

TurboTax Online 

Deluxe 

4 Easy to use I never saw the option to file for free as advertised 

672 199666311 2022-01-31 

15:38:00 

TurboTax Online 

Deluxe 

3 not so free Just because I had an HSA account I had to purchase the deluxe edition for both 

returns - free cost me $78 00 

673 199667296 2022-01-31 

15:55:14 

TurboTax Online 

Deluxe 

1 Disappointed Very disappointed that I was forced to pay $39 for federal and state refund and not 

allowed to file for free 

674 199669863 2022-01-31 

16:33:21 

TurboTax Online 

Deluxe 

3 Why did turbo tax tell me 

that I HAD to upgrade? 

Every year I use turbo tax, i decline the upgrade even though it asks me about 5 times 

throughout the process, this year it told me that I HAD to upgrade in order to file I'm 

confused to why it claims to be free, but then forces you to upgrade I'll still use it out 

of covenience and ease but just annoyed 

675 199681683 2022-01-31 

17:05:56 

TurboTax Online 

Deluxe 

1 Click bait for the charge It's advertised as free but not anymore If the pandemic affected you and you received 

unemployment you will be charged to file with turbo tax this year 

676 199672289 2022-01-31 

17:11:05 

TurboTax Online 

Deluxe 

2 Not free Says file free but because you scanned and added $30 00 to my Federal return it cost 

me $117 00 to file because the system made me upgrade to e-file and I couldn't go 

back and take the $30 00 off so that I wouldn't have to upgrade So me being a 1st time 

tax filer basically just got my very small refund taken away kinda sucks 

677 199673359 2022-01-31 

17:16:28 

TurboTax Live 

Deluxe 

1 Forces you into paying for 

turbo tax live 

Says it will be free and then gives you no option to not upgrade to some stupid 

premium live for over $200 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

678 199674694 2022-01-31 

17:37:29 

TurboTax Online 

Deluxe 

3 Good but a bit sneaky While turbotax makes it convient and easy to understand or get help on taxes, some of 

the fees are a bit sneaky While it does show you every year it seems like they try to 

sneak one more in The worst one is the pay with refund option which is $40 alone I 

figured this would be free and had to backtrack to see it would cost 40 for this option I 

understand TurboTax needs to make money and the two other $40 charges I can 

handle but this one is dumb 

679 199674984 2022-01-31 

17:41:43 

TurboTax Online 

Deluxe 

3 You are misleading people 

about your free product 

You don't mention that you need a code to get the free product I chose the free service 

from the start and was charged 117 00 No wonder they started looking in to your 

practices I have always used turbo tax and am really disappointed, This is the most I 

have ever been charged and I chose the free ez 1040 product, WOW , is all I can say! 

680 199675074 2022-01-31 

17:43:14 

TurboTax Online 

Deluxe 

4 It's very easy ,but I didn't ask 

for a charge 

The only problem I have is it says free and it definitely isn't free and then to get 

charged 3 times 39$ when there's nowhere to take it off this isn't right 

681 199684387 2022-01-31 

17:53:11 

TurboTax Online 

Deluxe 

1 Too Expensive $70 due to deluxe and all I did was add the ACA This sucks!!! I wouldn't recommend 

because people need their money and $39 for state I should have done it myself I 

don't mind paying but that's too much when I was doing it for free and then added 

ACA and bill blew up 

682 199684598 2022-01-31 

17:57:07 

TurboTax Online 

Deluxe 

2 Turbo Tax has became 

RIDICULOUS 

I have been using Turbo Tax for seven years I started doing my own taxes because I 

got tired of paying money a chunk of my money in MORE fees and TAX fees just to 

do something simple IT WAS FREE At a time where people are STRUGGLING and 

counting every dime they get, in a time like this, Turbo Tax thinks it is doing the 

public a favor by charging money for something that they did for FREE because its 

STILL as simple as the first time they came out I used to brag on them and now I feel 

like they are just like the rest THEY just gotta get SUMPTIN outtcha For me, 

because this is a must (filing taxes), rather you get a refund or not, I just do not 

appreciate that they are charging the customer for something that WAS FREE AND 

FOR EVERYTHING Almost eight dollars in taxes is RIDICULOUS AS HECK AND 

they put simple stuff in different categories to exaggerate the cost Zero dollars for me 

went to eighty five dollars All because I wanted to claim a credit THAT WAS DUE 

TO ME I had to UPGRADE the service I was using Yes this is convenient 

HOWEVER Turbo Taxes is taking quite the advantage of their clients The language 

that is use places simple stuff into different categories which in turn they tell you you 

have to upgrade in order to receive it WHAT A DANG GONE SHAMMM Quite 

disappointing While they say they are getting you all of your money, at the end you 

are giving the extra you got to THEM IN FEES FOR THE SAME SIMPLE STUFF 

THEY WERE 

683 199676550 2022-01-31 

18:01:55 

TurboTax Live 

Deluxe 

3 Overall okay Only thing about this is you keep saying it's free and it's not Other than that I like 

using the service However, paying for it does not reflect your advertising 

684 199685338 2022-01-31 

18:09:36 

TurboTax Online 

Deluxe 

1 I would use any other option I have been using Turbo Tax for years This is the last They change the layout every 

year and it gets worse each time This year had too many flaws and issues First 

attempt was rejected and when I went back to fix it it wouldn't let me Then I finally 

worked my way around to fix it and the page kept showing error messages without 

there being any errors I then after many attempts of fixing through web assistant got a 

call from a human She was very nice After about 30 minutes I ended up just deleting 

the form and redoing all the numbers That finally worked What a joke TurboTax 

You need to start over and get it right And it isn't even FREE Why did I pay? 

685 199685408 2022-01-31 

18:10:48 

TurboTax Online 

Deluxe 

1 I doubt it is every FREE You say over and over I can file for free, then at the very end of the process you say 

it'll be $39 Then, you make me pay it twice!! It's a simple program to use, but the false 

advertisement leads to frustration 

686 199678622 2022-01-31 

18:11:47 

TurboTax Online 

Deluxe 

3 Turbo Tax is OK I use turbo tax every year to file my taxes and I don't usually have issues but this year I 

only got a return of $114 I chose to pay my fee with my return and they charged me 

another $39 dollars for that I never noticed that before since I usually get a larger 

return but this year it hit hard because now in the end I will get back just $39 This 

really isn't a free service 

687 199679916 2022-01-31 

18:34:18 

TurboTax Online 

Deluxe 

1 Probably won’t use again I was on pandemic unemployment like a lot of people and that means I could not use 

the free edition ?!? I’m still catching up like a lot of Americans are and I could use 

every dollar possible Then because I had them take it out of my refund I was 

CHARGED DOUBLE!! I have been using Turbo Tax for years! I even help a couple 

good friends of mine with their taxes, using Turbo Tax; bringing you even more 

customers!! This will probably be the last time I use Turbo Tax 

688 199680172 2022-01-31 

18:38:30 

TurboTax Live 

Deluxe 

1 The COST What initially brought me to this site for years ago was because you can file your taxes 

free and now for the past two years I've been charged and it keeps going up Now I'm 

paying over $100 more than I initially paid the year before and my income has been 

relatively the same 

689 199681184 2022-01-31 

18:56:38 

TurboTax Online 

Deluxe 

2 NOT HONEST SERVICE Everytime I use you guys it cost me money and it's suppose to be free I'm 

disappointed with you guys 

690 199696233 2022-01-31 

19:03:37 

TurboTax Online 

Deluxe 

1 Scam Always claim it’s free than forces you to pay I won’t ever use TurboTax again 

691 199682259 2022-01-31 

19:16:26 

TurboTax Online 

Premier 

1 Not good Had to pay $150 of my $250 refund to TurboTax They wouldn't let me file for free or 

even for a small fee 

692 199682395 2022-01-31 

19:18:17 

TurboTax Live 

Deluxe 

1 It's not really free I did the free return and they said I had to upgrade even though it was a simple return 

the ended up charging me over $200 

693 199682990 2022-01-31 

19:29:01 

TurboTax Online 

Deluxe 

3 Over priced I think it horrible i have never had the option to downgrade when i do not need any 

other additonal services This should easily be a TURBO TAX FREE verison 

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(1-5) 

Review Title Review Text 

694 199684347 2022-01-31 

19:52:27 

TurboTax Online 

Deluxe 

1 Honestly, quite unhappy Turbo Tax has been my go to for filing my taxes It's always been simple and easy to 

do In recent years I have noticed more and more of my money going back to the 

company in "fees" While filing my 2022 taxes the cost of the "Deluxe version" (Of 

which I was forced to buy because I couldn't access the IRS free filing and had to 

claim my retirement contributions which could only be filed with the deluxe) went 

from $39, to $70, then settled at $117! I find this practice to be absolutely disgusting I 

have lost trust in the service and am HIGHLY dissatisfied with my experience I will 

probably not be using Turbo Tax again 

695 199684764 2022-01-31 

20:00:01 

TurboTax Online 

Deluxe 

3 Hidden fees after finalizing 

taxes 

Qualified for the free tax services due to income Once the finalized tax return was 

configured, they made me pay $39 for federal and $39 state 

696 199693016 2022-01-31 

20:06:18 

TurboTax Online 

Deluxe 

1 not free it's a little ridiculous that you can no longer file for free if you have health insurance 

but then trying to scam me out of another $40 to pay with my refund is disgusting 

there is a fee to pay with your refund and it is not disclosed until you're about to file 

luckily i saw it and went back to pay with my credit card 

697 199693213 2022-01-31 

20:09:41 

TurboTax Online 

Deluxe 

1 Scam as always It's never free this review will never be posted because intuit are cowards 

698 199685933 2022-01-31 

20:19:45 

TurboTax Online 

Deluxe 

1 Gonna make you pay Had to upgrade to insert unemployment and state tax was not free to file like 

advertised Ended up paying $70 to file a very simple tax return I hate taxes 

699 199689476 2022-01-31 

21:05:38 

TurboTax Online 

Deluxe 

1 TERRIBLE SIMPLE TAX 

109$ ROVVERY 

all i did was file two tax returns and you took $109 federal which i was told was free, 

then you forced a state fee, then charged a fee for asking the fee to be taken out my 

taxes, ill be looking elsewhere for taxes after my 7th year with turbo tax this is the last 

time 

700 199689532 2022-01-31 

21:07:00 

TurboTax Online 

Deluxe 

2 NEVER FREE I've been using turbo tax since 2010 and NEVER got to submit my tax return for free, 

even when a 1040EZ would've done it 

701 199690095 2022-01-31 

21:16:59 

TurboTax Online 

Deluxe 

3 Does the job Was not able to change from Deluxe to the free version which it automatically put me 

on per my Intuit account It says to "start over" to change it Very poor Also, they 

charge ANOTHER fee just to have the Deluxe fee payment taken out of my return 

Very poor 

702 199690215 2022-01-31 

21:18:53 

TurboTax Online 

Self Employed 

4 Great They say it is all free but I got charged $166 Not sure what for 

703 199697362 2022-01-31 

21:26:06 

TurboTax Online 

Deluxe 

1 I will not be using turbo tax 

next year 

you guys advertise free on every platform you have and its an bold face lie your not 

free matter a fact u charge for state and federal this year i will not be using turbo tax 

next year and will advise all my friends not to use turbo tax 

704 199691097 2022-01-31 

21:33:29 

TurboTax Online 

Deluxe 

1 Payment I am not happy with your services, I strongly thought I was filing for free like I did last 

year when I used your services but get to the end to learn y'all took over $100 in fees 

that is so stupid when I am the person doing all the work If I knew I was going to have 

to pay I would of never used you guys I felt tricked and didn't want my time wasted so 

I paid the fees, but I am so displeased I won't be using you guys in the future! 

705 199697759 2022-01-31 

21:34:19 

TurboTax Online 

Self Employed 

1 Turbo tax is a waste of time 

and effort 

You are a complete waste of time and effort, and a bunch of crybaby snowflakes You 

will no longer get any of my business after this year You can go taste a lovely 

unhingenicaly used sausage You stole $150 from to pay for a free service Kiss mine 

706 199691229 2022-01-31 

21:35:23 

TurboTax Online 

Deluxe 

1 turbo Would not let me use the freeversion even though i been using it wince 2015 

707 199691277 2022-01-31 

21:36:15 

TurboTax Live 

Deluxe 

2 Got me at the end Tax help was great and very courteous Only problem i have is that I clicked on the 

FREE TURBO TAX LIVE advertisement for a simple single filer tax return that at the 

very end FORCED me upgrade to live DELUXE before i could submit it that cost me 

over $200 or go back and do it all over again This was my 7th year and my last year 

with this e-file company 

708 199698617 2022-01-31 

21:52:46 

TurboTax Online 

Deluxe 

1 do not recommend supposed to be free and i had to pay 120$ rip off 

709 199692691 2022-01-31 

22:00:21 

TurboTax Live 

Full Service 

Deluxe 

4 Turbotax is good It was ok they charged this time when it said it was free 

710 199692731 2022-01-31 

22:01:22 

TurboTax Online 

Deluxe 

2 Easy but not free even if you 

do it all yourself 

I have used turbotax for several years now I used to love it because it's super easy if 

all you need to file is a W-2 Then the pandemic hit and last year I had to file a 1099 

and pay out the wazoo just to file it I didn't order any service where I get help from 

any person or bot for that matter, they just charged me a lot simply because of the form 

I was filing Now this year I'm back to just one W-2, and I was still charged to file my 

taxes even though I did it all on my own as usual This year they charged double the 

fee, 1 for federal and 1 for state So "free" tax filing is far from free Oh and I was also 

charged separately from my return, they wouldn't just take it from there That charge 

came immediately when I couldn't even finish filing yet because the site said 

something about the IRS still having to prepare the form to complete the last step 

Filing on your own should not cost anything, but if you're going to charge you should 

at least call it what it is and not claim that it's free 

711 199692886 2022-01-31 

22:04:22 

TurboTax Online 

Deluxe 

2 Not free! For all the excessive advertising TurboTax does about being "free" when really, no 

matter how simple your return is, it's never actually free they ought to be fined 

712 199693023 2022-01-31 

22:06:24 

TurboTax Online 

Deluxe 

3 eh if i have to no one enjoys taxes so i guess this site is helpful wish it was cheaper or ya know 

free 

713 199693199 2022-01-31 

22:09:34 

TurboTax Live 

Deluxe 

4 great but $200? used to be 

free! 

great but $200 is a lot to charge for basic taxes it should be free like before 

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(1-5) 

Review Title Review Text 

714 199693285 2022-01-31 

22:10:51 

TurboTax Online 

Deluxe 

2 Disappointing This year I tried to file for free Went back to start over but it kept charging me I know 

I can file for free Very disappointed Even when I finally decided to finish I was 

charged more than expected This refund is very needed and missing a hundred dollars 

hurts my pocketbook 

715 199693629 2022-01-31 

22:16:26 

TurboTax Live 

Deluxe 

2 Hidden/ Undisclosed Fees Says free to file with the free edition, but nothing is covered except a regular W-2 I 

had a 1099 that I received from a cancer research study and they charged me $44 to 

file because of it And even though it said state filing was free, I was charged another 

$44 for that Then, when I was ready to send, the disclosures showed another $39 

charge for refund processing because I selected direct deposit to my bank 

716 199699984 2022-01-31 

22:19:54 

TurboTax Live 

Deluxe 

2 turbotax is helpful I specifically clicked on the free edition of your services but no matter how many times 

I tried i kept seeing the charges I decided to just pay but not willing its kind of 

disappointing there was no way to go back and click on the free edition at checkout I 

feel like I got scammed which is not cool at all 

717 199700017 2022-01-31 

22:20:26 

TurboTax Online 

Self Employed 

2 Turbo tax says free Not!!! I was suppose to get a discount through lyft And it was suppose to be free,but still 

ended up paying $83, turbo tax is full of b s 

718 199694118 2022-01-31 

22:24:01 

TurboTax Online 

Deluxe 

2 Free to WHO?! Easy, but tired of paying for programs that are advertised as free! 

719 199694358 2022-01-31 

22:27:26 

TurboTax Online 

Deluxe 

3 Disappointed I'm disappointed that this service is advertised as free, I had to pay just because I was 

unemployed under Covid Therefore making my filing not "simple' to be eligible for 

the free version I have to pay money, because I had no money That's exploitive and 

ridiculous, and considering so many people used unemployment options, this service 

won't be free to a majority of lower class people and shouldn't be advertised as free 

free free free free :\ 

720 199694431 2022-01-31 

22:28:17 

TurboTax Online 

Deluxe 

1 Hidden filing fee, 

AGGRESSIVE about 

upgrades 

Options to start on "free" are hidden, you can't undo an upgrade once you've clicked on 

one without starting over, also even though nothing changed about my return I was 

FORCED to upgrade or else it wouldn't recognize my HSA Finally it snuck a $39 

"filing" fee 

721 199694738 2022-01-31 

22:33:43 

TurboTax Online 

Deluxe 

2 Shouldn’t call it free Turbo tax is easy to use but it shouldn’t list itself as free filing when I ended up being 

charged $117 total 

722 199695313 2022-01-31 

22:45:51 

TurboTax Live 

Deluxe 

3 A bit pricy They are okay, but impossible to file for free disappointed 

723 199695390 2022-01-31 

22:47:45 

TurboTax Online 

Deluxe 

5 We love TurboTax! I love how quick and easy it is! However it's never free The commercials say it's free 

724 199695594 2022-01-31 

22:51:27 

TurboTax Online 

Deluxe 

3 okay It was easy to file, but I was displeased with my options I had a fairly simple return, 

but because I had a 1095-A I had to shell out $98 instead of getting the free option It 

seems like there ought to be some less expensive options for a return as simple as 

mine 

725 199702343 2022-01-31 

22:57:53 

TurboTax Online 

Deluxe 

3 false advertisement You advertise that you offer free tax prep This is not the case it cost you $39 anyway 

you look at it Then if you choose to have the cost deducted from the return it will cost 

another $39 to me that is fraud! 

726 199695995 2022-01-31 

22:58:47 

TurboTax Online 

Deluxe 

3 Free File didnt end up being 

free 

Turbo tax was user friendly and to the stress out of filing my own taxes however I was 

under the impression filling would be free and it ended up costing me the same price as 

if I would have went to a professional This is the first I have had to pay such a steep 

price which is very disappointing 

727 199697126 2022-01-31 

23:21:42 

TurboTax Live 

Premier 

1 I was charged for turbo tax 

even though military 

I did not receive my free military file This should have been free that is why I use this 

as my file due to this free method 

728 199703761 2022-01-31 

23:23:15 

TurboTax Online 

Deluxe 

1 bullS**t Turbo tax will try to get any penny they can from you even if you click the free option 

in order to file my taxes i had to upgrade and then pay and extra 40 dollars for the 

amount to be taken out of my refund scam 

729 199697372 2022-01-31 

23:26:15 

TurboTax Online 

Deluxe 

2 Misleading in many areas of 

the process 

Misleading in many areas of the process "Free" ya right Very difficult for a senior 

citizen Then you have to pay for a "free" filing fee 

730 199704476 2022-01-31 

23:36:42 

TurboTax Live 

Deluxe 

1 Turbo Tax is misleading First of all, don't say it's free to file if you are going to force people to pay for services 

they won't even use I came in here thinking I would file for free or close to it Once 

everything was done, I'd racked up almost $200 in turbortax fees alone 

731 199697943 2022-01-31 

23:37:51 

TurboTax Live 

Deluxe 

4 It was good It wasn't free which was disappointing Overall it was ok 

732 199698043 2022-01-31 

23:39:53 

TurboTax Online 

Premier 

5 Turbo Tax is AWESOME!!! It's not free but i love the refund advance Thank you! 

733 199704708 2022-01-31 

23:40:53 

TurboTax Live 

Deluxe 

2 Free My A** I started out with the free file and by Turbotax doing all this other stuff that I didn't 

know was going to cost me money, like checking for this and checking for that 

automatically, I ended up paying $149 to file I wasn't even given an option to decline 

the services that were going to cost me After 8 yrs of filing with Turbotax, I think it's 

time to find another platform to file Oh, and they wanted to charge me to file my state 

taxes Yup, time to find someone else They did the same thing to me last year as well 

734 199705036 2022-01-31 

23:46:54 

TurboTax Online 

Self Employed 

3 free my a** i thought turbotax was free 167$ to file my taxes other than that, turbotax is 

wonderful 

735 199698604 2022-01-31 

23:52:35 

TurboTax Online 

Deluxe 

4 I couldn't use TurboTax for 

free this year :( 

I have always had a great experience using TurboTax for free This year that wasn't an 

option for me I made it to the verry end only for TurboTax to prompt me that I 

couldn't receive a credit because I didn't have premium It was only for about $30 

However, that was insignificant to me but there wasn't an option to skip it and use 

TurboTax for free I had made it to the verry end, and I didn't want to have to file my 

taxis elsewhere So, this year I caved and spent $90! I don't make a large income so; 

this number is significant to me I wouldn't be so bothered by the price if it was simply 

cheaper by $40 

736 199705417 2022-01-31 

23:53:22 

TurboTax Online 

Deluxe 

1 money stealer dont use them you think its free but then you already have all of your info and they 

make you pay look up somebody else 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

737 199705640 2022-01-31 

23:57:08 

TurboTax Live 

Deluxe 

1 TurboTax Is a scam I restarted my return 3 times and you guys till got me to pay for turbo live When I 

needed help I asked to make a phone call Instead I got someone over text chat the 

biggest time waste ever On top of that the person I was speaking to did not know what 

they were doing This was my fourth and final year filing here It says file for free 

nothing free about it There was nothing helpful with you guys I will not recommend 

you to other customers 

738 199698867 2022-01-31 

23:58:14 

TurboTax Online 

Deluxe 

2 TurboTax was better in prior 

years 

Left Turbo Tax the last couple years to save some money on filing It says its free, but 

in order to file you have to pay at least one or more packages I am not sure I will be 

using Turbo Tax for my 2022 taxes and really going to check other routes I am 

somewhat puzzled because I used to like it in previous years 

739 199705734 2022-01-31 

23:59:02 

TurboTax Live 

Deluxe 

1 Hidden fees Promised a free file, but because I have an HSA thru my company I had to pay $200+ 

to file my federal and state taxes All for my HSA I didn't get to use and there was no 

option to remove it Terrible, please use a different service, this sucked $200 for me to 

fill in everything manually and receive 0 tax breaks 

740 199699144 2022-02-01 

00:04:28 

TurboTax Online 

Deluxe 

1 Always misrepresenting 

prices for *Free file 

I switched this year to try turbo tax and I was surprised at the end when the program 

asked me for money just because of the earned income credit EIC In the past, I have 

used companies that did not charge for the EIC and found them just as intuitive as 

turbo tax Needless to say, I was disappointed with how open the word *Free is used 

by Turbo Tax 

I felt pressured at the very end to just process the filings so that I did not have to repeat 

the whole process with a different company This giant company owned by Intuit likes 

to Nickel and dime poor people like myself that qualify for the EIC 

If I could press the rewind on this whole process I would 

741 199700350 2022-02-01 

00:26:11 

TurboTax Online 

Deluxe 

3 so so but we all have to do 

the deed 

you advertise for free, then upgrade, then upgrade again 

742 199707044 2022-02-01 

00:26:21 

TurboTax Online 

Deluxe 

1 TURBO TAX IS A SCAM You should be up front about the service not being free Just make your pricing 

transparent 

743 199700499 2022-02-01 

00:28:25 

TurboTax Online 

Deluxe 

1 is ok at best i always hear that ist is free wwith turbotax on tv but that is a lie over 80 for both is 

high for a person that lives paycheck to paycheck but i get you only care about 

yourself and not the ones barely keeping afloat 

744 199700753 2022-02-01 

00:32:25 

TurboTax Online 

Deluxe 

2 don't understand the fees Picked the free option and I still paid $117 to file state and federal forms Turbo Tax 

Free my foot 

745 199701139 2022-02-01 

00:38:35 

TurboTax Online 

Deluxe 

2 WATCH THE FINE PRINT TurboTax is advertising free simple tax returns until February 15, yet I was charged$ 

78 for my "free return" This is the first time I've had anything like this and I've used 

TurboTax for years Guess I will be changing companies next year 

746 199701281 2022-02-01 

00:40:46 

TurboTax Live 

Deluxe 

4 Turbo tax is very easy to use It is not as free as advertised Nothing is free However, this is my third straight year 

using Turbo tax, and it gets the job done 

747 199708868 2022-02-01 

00:57:32 

TurboTax Online 

Deluxe 

1 Bait and Switch Advertises as $0 filing fee, but because of a $42 retirement plan credit I had to 

upgrade Advertisement says $39 but it’s really $39 for both Just call it $78 Won’t be 

using again 

748 199702665 2022-02-01 

01:03:48 

TurboTax Online 

Premier 

2 I thought it was free I thought it was free but ended up costing $108 00 

749 199662834 2022-02-01 

01:05:30 

TurboTax Live 

Deluxe 

2 TurboTax does false 

advertising! 

TurboTax was easy and explained what I needed but federal was not free as stated, 

$219 00 Then add their fees and state taxes plus e filing fees It would be really nice 

to actually get what is advertised without hidden fees Disappointed 

750 199709453 2022-02-01 

01:08:11 

TurboTax Live 

Deluxe 

1 Deceptive Turbotax markets themselves as being a free tax service As a student this was very 

important to me After over an hour of filling out my own tax information turbotax 

required I pay over $200 worth of fees 

751 199709495 2022-02-01 

01:09:02 

TurboTax Live 

Self-Employed 

1 Bad review software Jumps 

to charge $49 to $248 

Not to happy I qualified for free and state for $49 00 Somehow the software takes 

your directly to payment and charges $199 00 plus the State total $248 00 that's false 

advertisement make sure I go elsewhere next year! 

752 199703042 2022-02-01 

01:09:50 

TurboTax Online 

Deluxe 

2 Is not free as advertised It is NOT free Paid 80$ 

False advertisment 

False advertising 

753 199704222 2022-02-01 

01:31:49 

TurboTax Online 

Deluxe 

3 Im upset I filed my taxes and should have gotten my federal e file for free but with my state and 

federal i was charged 117 00 Not acceptable 

754 199704378 2022-02-01 

01:34:40 

TurboTax Online 

Deluxe 

2 Tatyana TurboTax advise as being free they charge me $117 00 

755 199710762 2022-02-01 

01:39:03 

TurboTax Online 

Self Employed 

3 Turbo tax says free to file 

that's a scam 

Every add says free to file but every step of the way it constantly asked you do you 

want to add this or that I paid $130 to file standard taxes Do not believe the lies 

Otherwise it's easy to use convenient to file online and I have never had an issue with 

them other then the false claims of free filing 

756 199705803 2022-02-01 

02:00:30 

TurboTax Live 

Deluxe 

1 Turbo tax HIDES Fees I am very disappointed in the extremely high cost this year to file Because you have 

offered the "its free" to file commercial, those of us that don't file the EZ form get 

screwed This will be the last time I file with TT> I have been loyal since 2011 and I 

am done $158 to file is RIDICULOUS 

757 199706092 2022-02-01 

02:06:28 

TurboTax Online 

Deluxe 

1 Hate This Service Went to use turbotax free but was forced to upgrade Ended up paying $117 for this 

service instead of the $39 for state and $39 for federal 

758 199706144 2022-02-01 

02:07:25 

TurboTax Online 

Deluxe 

1 Not free!! Every year i get told by turbotax that my refund will be filed for free, and they never 

are, this year i was charged $122!!! State and federal were supposed to be free if filed 

before the 15th of Feb and i was still charged $39 each Absolutely ridiculous Will 

not be filing with them next year 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

759 199706362 2022-02-01 

02:12:17 

TurboTax Live 

Deluxe 

1 Free my rear Turbo Tax charged us $39 to have their $119 filing fee taken out of our return instead 

of paying it upfront What happened to free turbo tax? 

760 199706371 2022-02-01 

02:12:22 

TurboTax Online 

Deluxe 

2 tricked me tricked me into spending more money, so I cancelled it and had to start over! Then it 

wouldn't allow me to use the free one 5 minutes later I had qualified for the free one 

just a minute ago, so they were going to get money either way by tricking me 

761 199707181 2022-02-01 

02:29:28 

TurboTax Online 

Deluxe 

1 not free you guys still are sly about hiding the free turbo tax editions 

762 199707260 2022-02-01 

02:31:15 

TurboTax Online 

Deluxe 

3 Price The pricing for filling taxes when they always send emails saying it free to file 

763 199707344 2022-02-01 

02:32:56 

TurboTax Online 

Deluxe 

2 Never Free I don't mind using yall except for the fact that I always have to pay to file even though 

you advertise that you can file for free I never even get the option to file for free 

764 199707378 2022-02-01 

02:33:18 

TurboTax Live 

Deluxe 

3 Annoying but easy They made me select an upgrade worth $119 and I did not get an option to opt-out of 

it On top of that, if you select "deduct from federal refund" they charge an additional 

$40 For service to advertise "free" to file yourself, it was not free 

765 199713961 2022-02-01 

02:35:04 

TurboTax Online 

Premier 

1 What a joke I was all the way through on the free version and almost submitted but went back to 

check something and accidentally upgraded to premium and it was making me pay 

$110 00 So I called customer service and the guy hung up on me They literally would 

not let me start over or go back to the free version It’s like a scam Not using this 

platform again Would not recommend 

766 199707470 2022-02-01 

02:35:30 

TurboTax Live 

Premier 

4 Turbo tax was good for me It was long but easy I’ll be using it every year even though it wasn’t free 

767 199708137 2022-02-01 

02:46:40 

TurboTax Online 

Deluxe 

1 TurboTAx Charged me 79 00 I just got charged 79 00 dollars to file and I was using the free version, becasue I have 

a retirament account, I could not decline the the upgrade I had to upgrade it 

Very bad stuff 

768 199708724 2022-02-01 

02:55:08 

TurboTax Online 

Deluxe 

1 dissapointing and misleading Lets you start with free edition and forces you into deluxe edition and then you pay 

double when you file if you want to fee taken out of your taxes! Don't believe there 

free free commercial! using something else next year 

769 199714890 2022-02-01 

03:02:42 

TurboTax Online 

Deluxe 

3 taxes way too expensive! They claim it's free but to actually file and get the deductions you 

are owed and to Efile it is $117 or more!! NOT FREE! FALSE ADVERTISMENT!! 

770 199709693 2022-02-01 

03:12:59 

TurboTax Online 

Deluxe 

2 Not actually free You get so far in the process before they add in that you cant file a certain form unless 

you pay for the services On top of paying $40 for federal they also added in $40 for 

state Was too far along in the process to go back and ended up paying $86 just to file 

for what I thought would be free 

771 199673505 2022-02-01 

03:19:10 

TurboTax Online 

Deluxe 

2 Overrated Fraud Advertisement says you can file a simple return for free but that's not true My wife 

and I live off two social security checks and a pension We are in our 70's and usually 

take people at their word, but this wasn't the case Our fixed income is under $40,000 

a year and you still charge us over $85 for tax service We'll find someone else next 

year 

772 199673542 2022-02-01 

03:19:53 

TurboTax Online 

Self Employed 

3 i love turbo tax bbuuut im all for tubro tax and the awesome things it provides but whats the point to choosing 

the free file option if its still charging you $144 dollars at the end of the filing seems 

like false advertising 

773 199710160 2022-02-01 

03:24:08 

TurboTax Live 

Deluxe 

4 Very helpful & easy to use Really enjoyed the helpfulness with the tips and explaining each step of the way Don't 

like how Turbo tax can often sucker you into getting the non-free filing tax option 

Ended up paying to file but other than that very easy to use! 

774 199710595 2022-02-01 

03:34:45 

TurboTax Online 

Deluxe 

3 my review I have been using Turbo tax for 6 years now and for some reason this year they 

charged me $112 It has always been $0 which is the reason I used turbo tax and do 

them myself I don't know if the stimulus or child tax credits changed things or what 

because nothing else changed AND it advertises $0 with or without help until Feb 15, 

2022 and today is Jan 31,2022 so that deadline isn't here yet Other than that I like 

using turbo tax 

775 199710880 2022-02-01 

03:41:39 

TurboTax Online 

Deluxe 

4 Makes sense Been doing my own for 4 years now Very satisfied However, The Term "Free" is 

misleading I have been charged every year 

776 199710941 2022-02-01 

03:43:14 

TurboTax Live 

Deluxe 

4 Good Great except I thought I was filing for free and ended up with over 200 00 in fees:( 

777 199711185 2022-02-01 

03:48:39 

TurboTax Online 

Deluxe 

3 Way to Pushy TurboTax got the job done but they are WAY too pushy with their products, I bet 

people end up paying way more than they need to most of the time simply because 

they shove upgrading to the higher plan down their throats so often I'm sure that 

someone has clicked that accidentally or because they feel like they are going to end 

up in jail if they don't have some sort of "protection" from TurboTax that don't actually 

need I ended up having to pay in order to add 1 specific deduction to my taxes that 

would have been free on multiple other tax platforms and I honestly wouldn't have if I 

hadn't been so deep into the process before I knew that would be an issue Also, $39 

for a state return? Again, that would've also been free on multiple other tax platforms 

And then another $39 if I just want it to be deducted from my tax return? This one was 

in fine print though so I almost didn't notice it This is a great service that is very userfriendly but there are too many fees and they are entirely too pushy with upgrading 

your service 

778 199711725 2022-02-01 

04:01:22 

TurboTax Live 

Deluxe 

2 turbo tax Turbo tax is expensive, I'm paying to much for this service, the company has 

commercials doing it for free and then it's not 

I think next year i'll try something else 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

779 199712241 2022-02-01 

04:12:33 

TurboTax Online 

Deluxe 

3 Free service with fees The steps are easy enough but all of the additional fees are annoying for a website that 

is supposed to be free Also, the service of paying the fee with my tax return was not 

clearly labeled that it was also an additional fee until the final walk through at the end 

780 199713966 2022-02-01 

04:35:11 

TurboTax Live 

Deluxe 

1 Hidden fees The software claims to be free and then when you get to the end suprise! You have to 

pay 119 dollars Then it's like don't worry about paying now! Surprise! It cost $39 to 

pay out of your taxes But by the point you get charged you are already so far into the 

taxes that it's like you don't have a choice 

781 199714840 2022-02-01 

05:01:17 

TurboTax Online 

Deluxe 

3 Ughhh Said it was a free file then told me i had to pay because of my tax situation 

782 199715140 2022-02-01 

05:09:37 

TurboTax Live 

Deluxe 

3 Turbo tax is self explanatory Its easy and simple just thought it would be completely free to file except for the state 

part 

783 199715142 2022-02-01 

05:09:43 

TurboTax Live 

Deluxe 

4 Turbo was a cool experience 

but pricy!!!!! 

My experience was really good All the resources were very helpful I needed to speak 

with an agent and the wait time was less than 4 minutes which was good They helped 

explain everything far as tax breaks, credits and compared last yr's return with this yr 

return However, the pricing has definitely went up Turbo tax is becoming more pricy 

and I filed early this time thinking I could get it done for free like they always 

advertise but nope still had to pay a good amount Most likely will file with them next 

yr but make sure I have my own money to pay the fee 

784 199715265 2022-02-01 

05:14:27 

TurboTax Online 

Premier 

4 Turbotax is great but free 

version is hidden kinda 

Turbotax does a great job, don't get me wrong I have been using them for a very long 

time I just always forget to look for the free version before I get started and by then it 

is too late I just wish they still advertised the free version on the main page instead of 

the fine print with the asterisk 

785 199715457 2022-02-01 

05:22:49 

TurboTax Online 

Deluxe 

2 Turbo tax wasnt bad Kind of annoyed that after every page it kept on asking if i want to upgrade when all i 

wanted to use was the free Than it ended up forcing me to upgrade which is fine 

said the upgrade was $39 dollars turned out to be $119 dollars which i find irritating 

but its whatever OH YOu dont have to pull your wallet out take it out of your refund 

but im charging you $39 and we wont tell you until the very end :) thats a joke 

786 199717683 2022-02-01 

07:43:19 

TurboTax Live 

Deluxe 

2 not happy with 202 00 dollar 

tax fees 

I always efile my taxes online with turbo tax Unfortunately, i dont think i will be 

using this service next year Not happy being charged 202 00 dollars for fees I could 

have had a tax service due my taxes for this price Ridiculous Thought this service 

was free Boy was that misleading 

787 199718393 2022-02-01 

09:14:28 

TurboTax Live 

Deluxe 

3 Not as happy as usual I have used TrboTax for over 8 years, and have always had options for the plan I 

wanted to purchase This year, no options, and no ability to go back to lower the plan 

it chose for me The deluxe plan also said you get state filing free, and yet charged me 

for state filing 

788 199718438 2022-02-01 

09:20:13 

TurboTax Online 

Deluxe 

2 Review Little hard to understand at times, said it would be free for a simple return I had to play 

almost 100 00 

789 199723990 2022-02-01 

13:41:52 

TurboTax Online 

Deluxe 

3 Free File Confusing Finding Free File appears to be intentionally difficult There are not enough specifics 

as to who qualifies for free filing and what forms would disqualify for that option 

After much difficulty in finding the Free filing option and after establishing 

qualification, half way through the free file it wouldn't allow me to proceed without 

upgrading to a pay option 

790 199725628 2022-02-01 

14:17:32 

TurboTax Live 

Deluxe 

3 Turbo Tax Is Expensive SOrry but it was free, then fees now 200 00 WOW I hope I can find something less 

expensive next year THis may be my last tax filing with Turbo Tax 

791 199726499 2022-02-01 

14:34:50 

TurboTax Online 

Deluxe 

5 Not free as advertised Have used Turbo Tax for many years Easy to fill out We used to have many 

deductions and now We file simple form Take standard deductions Stil cost me $37 

TV ads are misleading on free tax return 

792 199726964 2022-02-01 

14:42:52 

TurboTax Online 

Deluxe 

2 Rip off You do the work yourself, then they trap you into paying almost $100 in fees If you 

advertise something as "free," it should actually be free 

793 199732092 2022-02-01 

15:52:59 

TurboTax Live 

Deluxe 

1 every year keep going up in 

charges 

not to happy it seems that every year go up in turbo tax fee $200 at time looking to 

chage this app for loosing like crazy only want it to use the free one or at least the $49 

one but no option at all not happy about it 

794 199733180 2022-02-01 

16:09:24 

TurboTax Online 

Deluxe 

1 Do not trust the free service Turbo Tax claims to be free yet charges you for every little thing Constantly trying to 

trick you into paying more and more money 

795 199734834 2022-02-01 

16:35:19 

TurboTax Online 

Deluxe 

1 Hidden Fees I opted to use the free version After spending an hour using this service I was notified 

that I did not qualify for the free version I was then asked to pay $78 to continue or to 

scrap all of the work I had done Dishonest company 

796 199734876 2022-02-01 

16:35:57 

TurboTax Live 

Deluxe 

4 TurboTax for the one who 

wants to file themselves 

I gave a 4-star review because I could not continue with the free version Which was 

mainly because of me being in school Which was pointless paying for the deluxe 

because I still filed by myself with no help from the turbotax team Maybe look into 

that fo next years taxes It was still very simple with my school info that was needed 

797 199744096 2022-02-01 

17:01:57 

TurboTax Live 

Deluxe 

2 Hidden Fees Nickel and 

Diming 

Every time you turn around there is a fee Prefer a service to be upfront and not tack on 

fees when you're 30 min into working on your file A bit deceptive and left a sour taste 

in my mouth 

798 199737244 2022-02-01 

17:11:17 

TurboTax Online 

Deluxe 

3 Confused I wanted the free but some how ending up paying 122 00 

799 199737415 2022-02-01 

17:13:44 

TurboTax Online 

Deluxe 

4 Not what you say Turbo say something do something else you free is fake!!!!!???? 

800 199737664 2022-02-01 

17:17:56 

TurboTax Live 

Premier 

3 Misleading and Not Truthful I have used Turbo Tax under the impression that it is free At the end they say to file 

you have to process a payment Just be honest unfront 

801 199738085 2022-02-01 

17:24:59 

TurboTax Online 

Deluxe 

3 Not free Turbo tax is very easy to use 

My only complaint is it says free free free and when you get to the end ITS NOT 

FREE 

Other then that it’s great 

802 199738457 2022-02-01 

17:30:47 

TurboTax Online 

Deluxe 

4 Successfully completed Was able to successfully enter my returns including tax credits for a solar system 

installation Still not why they advertise it as free as it NOT 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

803 199738551 2022-02-01 

17:32:18 

TurboTax Live 

Deluxe 

1 i wanted to file for free and 

was still charged 

Ive used turbotax for years this year free filing cost me 207 even though i had no help 

doing them Then my return was entered at 1,000 less than what the page was telling 

me it was suppose to be NEVER AGAIN 

804 199738870 2022-02-01 

17:36:31 

TurboTax Online 

Deluxe 

4 Easy peasy! Although commercials say it's free it is not for most taxpayers The rates are about $40 

each (federal+state) Not that much different than going to someone Turbotax just 

makes it easy to file I wish it was cheaper 

805 199739263 2022-02-01 

17:42:56 

TurboTax Online 

Deluxe 

3 Good program Easy to use, 5th year doing my own taxes on here now I only do not like how 

TurboTax tries to up-sell you several times during process, and they say free to file, 

but it IS NOT free, it never is They require you to get deluxe at minimum to file which 

is $34, then the state fees Overall good program, just wish it was free or close to it, 

don't want to be paying hundreds of dollars to do my own taxes SMH 

806 199746655 2022-02-01 

17:48:06 

TurboTax Online 

Deluxe 

1 turbotax is awesomely 

deceptive free my eye 

i did my taxes with turbo tax they are very deceptive with the ads they say that its free 

but its not thats just a front to get u on their site then they hit u with the fees really let 

me knw when its really free ok 

807 199739853 2022-02-01 

17:52:36 

TurboTax Online 

Deluxe 

2 Turbo Tax is Ok Said free for all option and it kept trying to make you get the deluxe option for 

additional fees 

So it's not completely free 

808 199740270 2022-02-01 

17:58:24 

TurboTax Online 

Self Employed 

4 Ok Easy to use but not actually free 

809 199747840 2022-02-01 

18:08:26 

TurboTax Online 

Deluxe 

1 Horrible and Rigged Service I don't like the fact that turbo tax says free filing then proceeds to block you from 

opting out of having to pay for additional fees that are useless to our taxes Already 

they are pulling double the money from my taxes to have the services included when I 

don't need them I can't even cancel or change it It's frustrating and moving forward I 

will never use this crappy and deceitful service 

810 199740999 2022-02-01 

18:10:37 

TurboTax Online 

Deluxe 

5 easy to file was easy to use but television commercials stress FREE FREE FREE!!! its not free 

free free but still ok 

811 199748489 2022-02-01 

18:19:37 

TurboTax Online 

Deluxe 

2 Lies about “free” return 

options 

Surprise fees everywhere, do not trust that your return will be free, they’ll hit you with 

several $39 fees for every thing you need to do On top of that they’re constantly 

advertising upgrades at every step and are not helpful when you ask for help, unless 

you pay and pay and pay 

812 199742555 2022-02-01 

18:35:12 

TurboTax Online 

Deluxe 

4 Good Don’t put free if it is not !!! If it cost put that instead 

813 199743160 2022-02-01 

18:45:47 

TurboTax Live 

Premier 

2 Turbo Tax is Great except for 

the fee is not free 

I'm pleased with the efficiency except for the fees charged that I didn't request I 

requested free tax preparation I have done business with you for 8 years and the last 

two you have charged me and I don't know how to stop this fee and get the free 

preparation I appreciate the deduction from my refund but still $262 could take me 

out to dinner a few times 

814 199743354 2022-02-01 

18:49:03 

TurboTax Live 

Deluxe 

3 Turbo Tax needs to cut down 

its costs 

It is easy to file with turbotax so the convenience and breakdown is great But all the 

fees is ridiculous TurboTax is expensive and should remove all "file for free 

advertisements" I have never once filed for free withTurboTax and I've been filing 

with them for years Even on my simple returns It is almost a punishment to pay for 

filing with your return Some of us can't afford the fees at the moment and get hit with 

even more fees for choosing that option Lower cost and no fee for choosing to pay 

with our return Some of us really depend on the return we are receiving 

815 199743494 2022-02-01 

18:51:11 

TurboTax Online 

Deluxe 

1 Expensive Why does TT keep getting more and more expensive, while still advertising that it's 

'free to file'? Just so everyone is clear - if you are a student, or file your state taxes (like 

every adult), it is not free Yes, even if you've used the link from the IRS Very 

frustrated and looking for new tax sites that are truly free for next year 

816 199744087 2022-02-01 

19:01:48 

TurboTax Online 

Deluxe 

1 OVERCHARGE Year before last got locked out of my acccount and even tho i sent in a pic of my ID i 

still got rejected whatever Last year i ended up paying for turbo tax deluxe cause it 

said i would get bigger tax breaks, whatever it costs like 50$ Honestly forgot i had it 

till this year i went to file and had deluxe, cool thought i'd be able to file for free and 

then got charged 39$ right before i can file for 'fees'?? I will not be using turbotax next 

year 

817 199744367 2022-02-01 

19:06:53 

TurboTax Online 

Deluxe 

2 Okay but cost to much I feel having a child does not make it a complicated tax return and should be free 

Then adding 39 dollars every time I turn around Ya unhappy about that 

818 199744438 2022-02-01 

19:07:57 

TurboTax Online 

Deluxe 

1 Found a glitch & High fees found a glitch for donations on line 12b and nobody at TT could help me get past it, 

found that it was a number above it that was causing the issue so I got past it on my 

own Plus the fees to us turbo tax are ridiculous it may be free to start out with but by 

the time your done filing it could spend an easy 100 dollars will be the last time I use 

turbo tax 

819 199745889 2022-02-01 

19:33:49 

TurboTax Online 

Deluxe 

3 Disappointed It says a simple return is free This was not free Very misleading 

820 199745956 2022-02-01 

19:35:09 

TurboTax Live 

Deluxe 

2 Thought it was free I completed my tax return only to find at the end that to file it I had to pay I was 

under the impression filing was free Won't be using Turbo Tax again and I will not be 

recommending to my friends I hate doing my taxes to begin with I sure was not 

going to start again with another "File Free " I pressed file simple tax at the beginning 

Pretty ticked off! 

821 199754017 2022-02-01 

19:56:18 

TurboTax Online 

Self Employed 

4 it was ok expecting it be free and it was not that is false adviretisment 

822 199748262 2022-02-01 

20:15:25 

TurboTax Live 

Deluxe 

4 Not totally free! If you want to do basic taxes it may be free, but I have been with Turbotax for at least 

6 years and I pay every year to file This year I am receiving the least and paying 

$250+ 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

823 199748719 2022-02-01 

20:23:33 

TurboTax Online 

Deluxe 

5 Turbo Tax got me the 

maximum refund! ***** 

I started to file with a different online tax preparer, but it wasn't free this year So, I 

cancelled it and decided to give Turbo Tax a try It ended up not free either, but the 

took the fee out of my federal return and got me several hundred dollars more than the 

other guys! Highly Recommend! 

824 199755698 2022-02-01 

20:24:44 

TurboTax Online 

Deluxe 

1 Not free like it leads you to 

believe 

I filed free and it charged me I feel cheated and robbed 

825 199749175 2022-02-01 

20:30:45 

TurboTax Live 

Deluxe 

2 Don't like the changes I've used this program for many years and had always been highly satisfied This years 

changes are confusing & time consuming Also TT misrepresented "Free Filing" 

status Simple filing was then jacked up to $130 I chose protection add on which 

brought it to $168 Small print added tax so my Free filing ended up to be $185 22 

Last year I got a refund & this year after increasing my W4 withholding with basically 

he same income, etc I ended up paying $1301 Time to look for a different tax 

preparation program! Really unhappy 

826 199749703 2022-02-01 

20:39:46 

TurboTax Online 

Deluxe 

5 very helpful, no more words its not free, what else is there, create charaters 

827 199749759 2022-02-01 

20:40:44 

TurboTax Online 

Deluxe 

5 Great service I appreciate turbo tax The only O don't like are the repetitive ads to purchase more 

services It's not really free 

828 199749828 2022-02-01 

20:41:55 

TurboTax Online 

Deluxe 

3 Great but expensive I was told in an email promotion that if I filed before feb 15 it would be free, then I 

find out I have to update to deluxe to get part of a tax credit I was eligible for Then it 

wouldn't allow me to use my refund to pay for filing my taxes It is a great service but 

the fees will get you 

829 199756787 2022-02-01 

20:44:33 

TurboTax Online 

Deluxe 

3 ok I wouldnt say awesome I thought my federal would be free and then pay 39 for state but oh no- I got charged 

for federal and state- I wanted to change back to free before I was finished but the free 

was not on the list to choose- bad form- bait and switch 

830 199756914 2022-02-01 

20:46:44 

TurboTax Online 

Deluxe 

1 Turbotax needs to chill This site literally coerced me to pay them like some kind of school bully or the Mafia 

I selected the free version multiple times to then HAVE to upgrade to file my crap 

Would not recommend 

831 199750380 2022-02-01 

20:51:23 

TurboTax Online 

Self Employed 

5 8 YEARS AND COUNTING So far it has been a great tool for me, I don't have time to go to an office and waste my 

time with someone, this for me works great, however, don't advertise that it's free, 

because it's never free 

832 199758529 2022-02-01 

21:14:40 

TurboTax Online 

Deluxe 

1 more bullsh*T commercial after commercial telling you its free its free , go to hell with that 

833 199751756 2022-02-01 

21:18:26 

TurboTax Online 

Deluxe 

2 IS OK BUT NOT FREE SHOULD BE FREE IF THATS WHAT YOU ADVERTISE AND NOT COST WAY 

MORE THEN WHATS SAID 

834 199758915 2022-02-01 

21:21:08 

TurboTax Online 

Deluxe 

3 i am disappointed that you 

denied my free filing 

your company promoted about free charge $0 for filing tax is deceived me!! i do not 

appreciate your greedy to make me pay for just filing my simple tax return! I feel that I 

should deserve my credit back from my payment for $84 from you!! i have been facing 

hardship due to loss of my hours to work as i have brain tumor!! Inflation impacts my 

finanical hardship I think I deserve to get my refund from my payment of $84 back!! 

please have mercy on me!! 

835 199752000 2022-02-01 

21:22:39 

TurboTax Online 

Deluxe 

4 Easy to use This is our 6th or 7th year to use turbo tax I appreciate the ease of use I took off one 

star because in order to use to child care credit you have to pay and can't use the free 

version 

836 199759317 2022-02-01 

21:27:53 

TurboTax Online 

Deluxe 

1 Too much crap Using Turbotax used to be fast and easy Now there's like 30 thousand things to go 

through and they forced me to pay for it even though i selected the free options ON 

TOP of it all they keep asking over and over UPGRADE ! UPGRADE! UPGRADE!' 

GREED GREED GREED GREED GREED GREEED EVIL VILE 

837 199752353 2022-02-01 

21:28:56 

TurboTax Online 

Deluxe 

4 Not free as claimed Although Turbo tax is easy to navigate, it's claims of free filing are not as expected 

838 199752849 2022-02-01 

21:37:22 

TurboTax Online 

Premier 

1 Review I should not have had to pay extra to do my taxes it is supposed to be free besides to 

efile i had to pay 69 00 and it would not let me change options This is the second 

year this has happened to me I probably will not use this service again 

839 199753187 2022-02-01 

21:42:37 

TurboTax Online 

Deluxe 

4 Easy to use I thought it was going to be free but it cost $39 00 was a bit disappointed as my return 

was very easy 

840 199753236 2022-02-01 

21:43:57 

TurboTax Online 

Deluxe 

4 Good Times No one likes filing taxes I'm irritated with the "Free" advertisement yet I'm charged 

39$ for federal and another 39$ to direct deposit Also filed joint with wife last year 

and divorced this year but had no access to my return and could not trigger with the 

recover ID 

841 199753368 2022-02-01 

21:46:39 

TurboTax Live 

Self-Employed 

3 Hidden Fees Turbotax claims to be a free tax support system HOWEVER every single time you 

click on something new or add something in there is a hidden expense for this or that 

Want to pay a fee with your taxes, a new fee pops up, have something different on 

your return than last year hidden fee pops up because you have to file differently I 

think the service is overall great but I do find that it comes with hidden fees that add 

up very quickly 

842 199753424 2022-02-01 

21:47:33 

TurboTax Online 

Deluxe 

3 It's works, but it will cost 

you! 

I really enjoy that TurboTax Free Edition is no longer compatible with Unemployment 

1099-G I'm glad I was forced to use the deluxe version at $39 for my Federal Tax 

Return I am also ecstatic that they were nice enough to charge another $39 for doing 

my state return as well And to top it all off they will only charge you $39 to deduct 

the other previously free fees directly from my tax return So, only $117 this year for 

the same service I got for free last year Thanks TurboTax 

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(1-5) 

Review Title Review Text 

843 199760972 2022-02-01 

21:52:58 

TurboTax Online 

Deluxe 

1 TURBO TAX IS TRUE 

CAPITALIST SCUM 

I love that Turbo Tax tries to take as much money out of my return as possible 

Especially since it's the only free way to file your taxes You know, the thing you have 

to do or you can go to jail! It blows my mind that I have to pay to file unemployment 

and state taxes that are required by law Every tax season I am reminded how crappy 

this system is, when I know that $75 can go a long way for a poor family Fortunately 

it doesn't put a dent into my finances You really should be ashamed of yourselves 

This is the epitome of capitalism greed and truly a monopoly If I didn't have to use 

this to file for free I wouldn't 240 mil returns every year even if half filed with turbo 

tax that would be $9 billion Congrats you could end world hunger Good day 

844 199753910 2022-02-01 

21:54:41 

TurboTax Online 

Deluxe 

3 Gets the job done All the ads said file for free but then there wasn't even a free option on the site when i 

went to file Other then that, things did go smoothly filing wise 

845 199754376 2022-02-01 

22:01:54 

TurboTax Online 

Deluxe 

3 Easy to use EXCEPT it's 

NOT really free! 

Easy to use EXCEPT it's NOT really free! $78 in fees! Really!?! 

Would give 5 stars, but with switch and bait, only giving 3 Sorry! 

846 199755079 2022-02-01 

22:13:38 

TurboTax Online 

Deluxe 

2 Expensive Not Free as advertised, forced to upgrade as I collected unemployment benefits during 

tax year 

847 199763061 2022-02-01 

22:25:35 

TurboTax Online 

Deluxe 

2 TURBOTAX IS A RIP OFF THEY TRY TO SAY ITS FREE BUT ITS REALLY NOT! THEN CHARGE FOR 

THE SERVICE WHICH IS FINEBTHEN AT THE END ADD ON A SURPRISE 

CHARGE JUST TO PAY OUT OF YOUR REFUND WOULD NOT 

RECOMMEND!! 

848 199755868 2022-02-01 

22:28:13 

TurboTax Online 

Federal Free 

Edition 

1 TurboTax failed this year When I selected to start my tax return it did not give me the free option so I entered the 

website again but still no free option so I selected the cheapest option and said no to 

every upgrade pop up that you all force on your customers over and over again i 

started at $29 then some how that changed to $39 along the way and at the end you all 

wanted me to cough up $79? I literally said no to every upgrade pop up I didn't even 

want to file my taxes anymore Then the cherry on top was that I had to start all the 

heck over I'll definitely be using H&R Block next year So much for your annoying 

free free free free commercials 

849 199757215 2022-02-01 

22:51:54 

TurboTax Online 

Deluxe 

1 Helpful Filing Federal is not free I was charged $39 00 3 separate times 

850 199765580 2022-02-01 

22:58:59 

TurboTax Online 

Deluxe 

1 False Advertising you advertise $0 to file but still charge filing fee's/ 

851 199758486 2022-02-01 

23:13:37 

TurboTax Online 

Deluxe 

1 Turbo tax is a liar I am really tired of hearing the ads for free tax filing, then I pay over 100$ to file my 

taxes So you are liars and that is a bummer 

852 199758747 2022-02-01 

23:17:40 

TurboTax Online 

Deluxe 

2 Price To much Charge double if u e-file I tried to file for free but made me pay to file 

853 199766975 2022-02-01 

23:19:33 

TurboTax Online 

Deluxe 

3 turbo tax sucks i always go for turbo tax free addition but it always charges me 

854 199767339 2022-02-01 

23:25:00 

TurboTax Online 

Deluxe 

1 Liars Stop advertising this as a free service if you are going to charge people a minimum of 

$80 just to file with you Then another $40 charge just so I can pay you the $80 for this 

supposedly free service I appreciate the convenience of your service but this will be 

the last year I use you when other services are charging actually nothing or as little as 

$20 Having to pay nearly $120 for a service that claims to be free is disgusting and 

hurt my already meager return when I could really use the money 

855 199760269 2022-02-01 

23:41:25 

TurboTax Online 

Deluxe 

1 Turbo Tax is Too Expensive The experience itself was fine The extra added fees and total charge of $107 to file 

taxes is ridiculous Especially for those who live on a fixed income like myself I 

always know my taxes are going to be right, but I am not sure it is worth the fees 

What happened to turbo tax being free? 

856 199769260 2022-02-01 

23:54:45 

TurboTax Online 

Self Employed 

4 Very easy to walk through I like how simple is to file taxes through here, but it gets a bit expensive if you have to 

file 1099-NEC and W-2 Offered as a free service through Credit Karma, but still 

ended up having to pay close to 180 bucks to file 

857 199761326 2022-02-01 

23:58:04 

TurboTax Online 

Deluxe 

3 too expense start saying is free but even the simple one its not free 

858 199761698 2022-02-02 

00:03:50 

TurboTax Online 

Premier 

1 The further you go the more 

you have to spend 

I miss the days when TurboTax was free Will not be returning next year, the further I 

went through the "free" program, the more I had to pay Most of the hints weren't 

helpful at all, the site was buggy and after doing almost all the work myself I still had 

to pay over $140, $39 a state are you kidding me? 

859 199761733 2022-02-02 

00:04:31 

TurboTax Online 

Deluxe 

3 What happened to FREE!? TurboTax is great It's quick and easy, but WHAT HAPPENED TO FREE!?!? 

860 199761833 2022-02-02 

00:06:00 

TurboTax Online 

Deluxe 

2 Turbo Tax ,always says free 

but it never is 

I would like to know up front is not free This has always bothered me but well that's 

life 

861 199762021 2022-02-02 

00:09:08 

TurboTax Online 

Deluxe 

2 Difficulties increased First, they advertise that you can file for free Then when you start they tell you that 

you can't file for free, and charge a premium Also they made the format far more 

difficult to understand than it was last year Honestly I am on the verge of just using 

paper filing from this point on 

862 199770292 2022-02-02 

00:13:10 

TurboTax Online 

Deluxe 

1 Hogwash Absolutely terrible that i literally HAVE to PAY to get my refund unless you go 

through Credit karma BS Used to be free but like millions of people who had to use 

some specific form, now you gotta pay But hey lets make you pay for the fact that our 

ads and complete bull didn't catch your eye or grab you You have to pay $100 to not 

go to jail and to get the money you are owed This is the last time I will ever use this 

gimmick 

863 199762328 2022-02-02 

00:14:00 

TurboTax Live 

Deluxe 

4 Turbo tax review the only thing I dislike about turbotax is that they force you to select certain plans and 

charge you even after it states it is free but other than that this a very easy process but 

I think I will return to an actual physical person because I get more money back and 

they do not charge me as much as turbo tax does 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

864 199763155 2022-02-02 

00:27:02 

TurboTax Live 

Premier 

1 SUCKER YOU INTO 

PAYING FOR IT 

yes, they can let you go to a lower product for free, but that's only if you restart 

EVERYTHING And I only realized I wasn't on the free one after spending freaking 

hours dealing with them on the phone I will be using a different service from now on 

out 

865 199763334 2022-02-02 

00:30:01 

TurboTax Online 

Deluxe 

4 Why I was charged $78 00 Not sure why when i asked for free turbotax i got charged $78 00 

866 199763378 2022-02-02 

00:30:27 

TurboTax Live 

Deluxe 

3 Way to go TurboTwax My return was simple, it was supposed to be free but cost $209 

I dont mind though the ease of the website was worth it 

867 199773311 2022-02-02 

00:48:24 

TurboTax Live 

Deluxe 

1 Why am I paying for this? I think it’s really bogus that I am having to pay for something that I was told would be 

free And then when I try to start over I am not allowed to It’s also pretty bogus that 

the government knows how much I pad in taxes and still requires us to use a 3rd party 

service to file because all corporations care about is making money 

868 199765492 2022-02-02 

00:57:26 

TurboTax Online 

Deluxe 

4 I love Turbotax I love Turbotax but not the hidden fees I wish they would not advertise free to file 

federal if its not 

869 199766350 2022-02-02 

01:09:24 

TurboTax Online 

Deluxe 

3 Not Free Says it’s going to be “FREE” but when it came to actually filing it turned out to be 

$78 Wasn’t any options to removed the paid options Otherwise filing was very easy 

870 199766360 2022-02-02 

01:09:30 

TurboTax Online 

Deluxe 

1 It's not free First off, it's not free Secondly, if you chose to take the money out of your return they 

charge you an extra $39 

871 199766840 2022-02-02 

01:17:24 

TurboTax Online 

Deluxe 

2 poop so expensive when it should be free, total rip off 

872 199780197 2022-02-02 

01:19:10 

TurboTax Online 

Deluxe 

1 terrible we will never use turbo tax again false advertisement said could file for free called 

and talked to someone and re entered our information in and ended up getting charged 

$117 00 and we filed easy formed they do nothing but scam people out of money i 

will go back to H &R block where they honor what they say at least hope your happy 

with not honoring your word and advertisement on TV 

873 199766972 2022-02-02 

01:19:29 

TurboTax Online 

Premier 

4 Worked Well But Everything went as usual like in years before but this year the program some how 

chose the premier version of turbo tax which I don't need and have never used before I 

had chosen the free and have an email confirming my registration for the free version I 

get to the end and it says I owe for the premier version and I cant start over at that 

point so I went ahead and had to pay for it Not impressed with that part 

874 199766986 2022-02-02 

01:19:44 

TurboTax Online 

Deluxe 

1 Terrible Supposed to be free! At the end they always make you submit a payment even if you 

qualify and ask for the free addition 

875 199767082 2022-02-02 

01:21:22 

TurboTax Online 

Premier 

4 Turbo Tax is awesome but it 

is not free! 

Turbo Tax is not free! I love using the service but I do not understand why they say 

free 

876 199730472 2022-02-02 

01:27:19 

TurboTax Online 

Deluxe 

1 TURBO TAX IS AWFUL If I could give negative starts, I would Turbo tax lies about being a free service It 

even starts out saying, start for free, then in the same box, shows that it's $29 At the 

end, it shows I owed $29 for state return and $39 for federal return Meanwhile, my 

son's taxes were free of charge No rhyme or reason to who needs to pay and who 

doesn't So now, my already low refund is even lower Awful liars Next year I'm going 

to try and find a better way to do my taxes There must be a better program than TT 

877 199780672 2022-02-02 

01:30:53 

TurboTax Online 

Deluxe 

3 Too Many Hidden Fees Why tout yourself as a free tax return service if you're going to nickel and dime 

everything? I can't even use my federal return to pay for the service fees without 

getting another product tacked on to it Stop false advertising 

878 199768545 2022-02-02 

01:43:14 

TurboTax Online 

Deluxe 

2 Meh Too bad I had to pay to 

file 

It has to be done I wish Turbo tax was actually free like the commercials 

879 199768553 2022-02-02 

01:43:20 

TurboTax Online 

Deluxe 

3 Free does not mean free Pretty much everyone gets a tax break, so free ends up being 40 bucks because they 

don’t cover tax breaks with the free option 

880 199731768 2022-02-02 

01:47:25 

TurboTax Online 

Deluxe 

1 Absolutely an awful 

experience 

They tell you that it is free but it really isn't They steal your money and then tout that 

they offer a free service That's a lie They try to sell you their BS all the way through 

the process and then tell you that you because you have to file a specific form, you 

have to pay for TurboTax Delux and that's so s t u p i d TurboTax sucks! Probably 

chose something else unless you want to be p i s s e d about the entire experience! 

881 199769055 2022-02-02 

01:51:07 

TurboTax Live 

Self-Employed 

2 its not free I sick of hearing commercials lying its free, when it is not the also did not show me 

how much they were charging until after they charged my card 

882 199769793 2022-02-02 

02:04:39 

TurboTax Online 

Deluxe 

3 ok its not free free FYI and ive been doing this for years now 

883 199734065 2022-02-02 

02:23:27 

TurboTax Online 

Deluxe 

1 Hidden fees and agenda They claim to be free, but they make you upgrade and say things like you have to 

upgrade due to such and such If I want free I should be able to do free and they should 

not make you upgrade False advertisement and sneaky in my eyes 

884 199771664 2022-02-02 

02:25:31 

TurboTax Online 

Deluxe 

2 Charges you then makes you 

start COMPLETELY OVER 

If you accidently click an upgrade YOU HAVE TO START COMPLETELY OVER to 

not have to pay $80 plus tax Plus I have a retirement account so they made me 

upgrade anyways Because of $90 I'll be switching next year Not worth the "free" 

filing 

885 199771672 2022-02-02 

02:25:36 

TurboTax Online 

Deluxe 

1 I did not need deluxe I was charged by TurboTax for deluxe and I did not use any deluxe options I also filed 

before the date necessary to get a free filing 

886 199771770 2022-02-02 

02:26:55 

TurboTax Online 

Deluxe 

4 Easy to Understand Although nothing is *truly* free when it comes to filing, TurboTax did a great job 

taking me step-by-step to ensure the correct information gets across, that I file on time, 

and that I have everything in order 

887 199734500 2022-02-02 

02:30:01 

TurboTax Online 

Deluxe 

1 Bad change for 2022 Last year the 1099G was free to file This year they changed that and you don't find 

out about it until half way through filing your information Pretty scummy 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

888 199772362 2022-02-02 

02:33:32 

TurboTax Online 

Deluxe 

3 Turbo tax is okay It is fairly easy to use but it is really crappy that they advertise to file your taxes for 

free then surprise! at the end you owe $39 (if you are lucky to catch the discount sale) 

per tax return $159 later, I've filed my taxes even though I did all the grunt work 

Rude of turbotax to take from a college student, just trying to survive 

medschool,every penny counts, but okkkk turbo tax 

889 199736033 2022-02-02 

02:53:12 

TurboTax Live 

Deluxe 

1 only use cause i have to i dont understand how you advertise its free then i get ads within filing for $49 or $89 i 

also was not aware that iof you take the fee from the return you have to pay an 

additional $39 cant go back debit card optn and it said $49 not 89 cant file state and 

fed together i get charged if i do fed alone get charged more i dont GET ITT!! ITS 

FRAUD!!!!!! no kids, just w2 no rent or own or business nothing!!!!!!!!!!!!! 

890 199779680 2022-02-02 

03:06:41 

TurboTax Online 

Deluxe 

1 Last time I use this site They wait until your almost done then they come up with dumb excuses to charge you 

money for their FREE service 

891 199780185 2022-02-02 

03:19:03 

TurboTax Live 

Deluxe 

2 not free it seemed like there were alot of extra questions this year wasnt aware until the end 

that i would be charged to pay with me refund dont remember that in the pervious 

years sorry to say but wasnt very happy with it this year charging me 200 for me to do 

them myself doesnt really say free to me probably use a different one next year 

892 199738574 2022-02-02 

03:32:41 

TurboTax Online 

Deluxe 

1 its so stressful you guys make the experiance way more stressful than need be and you always say its 

free free free but nothing is free you still have to pay pay pay im pretty sure that is 

false advertisement too ha dn r block is way easier to use than yall 

893 199780760 2022-02-02 

03:33:09 

TurboTax Online 

Deluxe 

4 Easy to use Easy to use Advertisement says free Its not Useful tips and process 

894 199738669 2022-02-02 

03:33:52 

TurboTax Online 

Deluxe 

1 Free???? False advertisement!!! Fee For Everything!!! Need to work that 

895 199784691 2022-02-02 

03:37:59 

TurboTax Online 

Deluxe 

1 Turbo tax is terrible! It says I can file for free but I was charged and opt to pay $117 00 a pure scam 

896 199781014 2022-02-02 

03:39:49 

TurboTax Online 

Deluxe 

2 FEES not clearly posted till 

the end 

Sure was a lot of work getting all the information entered, I thought I was paying to 

make it easyier And, A few added fees kept being added for this, that and the other 

thing Next thing I know my free TT ended up being over 100 :( 

897 199781868 2022-02-02 

03:59:21 

TurboTax Online 

Self Employed 

3 not happy I am not happy with not being able to change self-employed to free Every year is a 

new year I had no idea that it would automatically add last years payment methods By 

the time I realized it added the payment for self-employed I was to the end of my tax 

and could not make changes unless I wanted to start over I over paid and am not 

happy! 

898 199781985 2022-02-02 

04:02:19 

TurboTax Online 

Premier 

1 nickel and dime Get real old when it's advertised as free and they constantly want to upsell you and 

then it costs $105 at the end of thing and they also want to charge you a fee for using 

your credit card 

899 199782126 2022-02-02 

04:07:02 

TurboTax Online 

Deluxe 

3 Charge tooo Much! The site does work I don't think you shouldn't advertise that filing your taxes on here 

is free, because it's definitly not! $80 just to file sad! 

900 199782305 2022-02-02 

04:11:41 

TurboTax Online 

Self Employed 

1 Turbo tax is never free I was shocked to have hidden charges after filing with TurboTax They advertise one 

price and charge another If you chose to pay with your refund that is an extra charge 

There is a strong chance I have paid for this for years without noticing it 

901 199782840 2022-02-02 

04:27:44 

TurboTax Online 

Deluxe 

2 Turbo Tax is 

EXPENSIVE!!!! 

I shouldn't have to be ugraded for Turbo Pro with a salary of $10,000 I don't have an 

extra $86 to pay when i am a student and you chose to use the lifetime credit as a 

reason why I can't file for free!!!! This will be my last year using your services!!!! 

VERY DISAPPOINTED!!!! 

902 199742128 2022-02-02 

04:28:42 

TurboTax Online 

Deluxe 

2 money grab Its free till you get to the end and because of one line you are not able to use the free 

service for federal or state Seems like a rip off 

903 199783016 2022-02-02 

04:32:58 

TurboTax Online 

Deluxe 

1 Not totally free This was my 4th year filing my taxes with TurboTax, and this year it was not totally 

free I got unemployment benefits last year and my return was free to file, but when I 

went to file this years returns they said I had to pay $39 for the deluxe version or I 

couldn't file my unemployment benefits I also chose to have the fee taken out of my 

return, but it didn't say that not only was I going to be paying the $39 for the deluxe 

but I was going to pay another $39 for it to come out of my return So I ended up 

paying $78 out of my refund money! I do not think this is acceptable by any means! 

904 199783445 2022-02-02 

04:47:07 

TurboTax Online 

Deluxe 

3 You got to do better 

TurboTax! 

I have filed with TurboTax numerous times in the past It was still easy to maneuver 

and use If not, easier than i remember I DO NOT like the fact you have to pay to get 

certain credits now! This must be new because I never had that problem in the past It 

was refreshing to return back to filing with TurboTax because I have had to endure 

filing elsewhere for at least the past 4+ years But it should be free Also, my refund 

amount went down TREMENDOUSLY after waiting a few days to file Why is that? 

Sketchy, but I will go along with it TurboTax do better!! 

905 199783674 2022-02-02 

04:55:02 

TurboTax Online 

Deluxe 

4 I like Turbo Tax Except!!! I expected Free Turbo Tax preparation with my simple return, but alas, I ended up 

paying $39 for basic Federal return AND $39 for State return 

906 199743991 2022-02-02 

04:59:57 

TurboTax Live 

Deluxe 

1 Got ripped off Never again Added something I did t want told free federal and have to pay state didn’t get the 

price with an add on and didn’t see the total amount until you already charged Did the 

same thing last year do not use them 

907 199784323 2022-02-02 

05:21:47 

TurboTax Live 

Deluxe 

1 Horrible! Well first off it says free but it's NOT! I WILL BE FINDING A DIFFERENT ROUTE 

NEXT YEAR 

908 199794694 2022-02-02 

06:47:00 

TurboTax Online 

Deluxe 

2 disappointed! Everything was going good and then I was FORCED to changed to the deluxe when I 

only wanted to use your Free filing I don't think it was right to charge me 117 because 

your stupid program decided to FORCE me to file on the deluxe side of the program 

Honestly dont know if I will use TurboTax again next year as the first impression left a 

bad taste in my mouth 

909 199796119 2022-02-02 

06:49:22 

TurboTax Online 

Deluxe 

2 its ok too many hidden fees for it to be "free" like it advertises 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

910 199796816 2022-02-02 

06:55:28 

TurboTax Live 

Deluxe 

4 Great tax filing website I like Turbo tax it's easy to use I don't like the fees it is advertised as free which is 

not true 

911 199797172 2022-02-02 

07:28:56 

TurboTax Online 

Deluxe 

4 Turbo Tax Why does it say free filing and I end up paying $117 00 to file I have paid to file 

every time I filed It never was free 

912 199797264 2022-02-02 

07:37:16 

TurboTax Online 

Deluxe 

1 Turbo tax keeps raises it rates Turbo tax is supposed to be free But it never is They always add a fee each time I file 

with them Then they always try to make you buy more useless products from them 

Will look for another tax prep next year 

913 199797436 2022-02-02 

07:58:19 

TurboTax Online 

Deluxe 

2 Not clear enough help Seems like I just spent 3 hours running through the same web pages filling in the same 

information over and over and over and still had to pay $34 to file Free is not to be 

believed 

914 199797549 2022-02-02 

08:12:51 

TurboTax Online 

Deluxe 

1 This is scandalous Every year I use this program it says free and it shows the full amount until they get 

you at the end; 

Then it's 39 bucks (but we gave you 20 dollars off) + 39 more to put it in the bank I 

get it I'm the little guy so take my money I'm filing an easy tax return for one person 

you said free and it never is I wish you would quit blowing smoke By the end I'm so 

depressed at how little I get I just want it done so it's over Thanks for another 

awesome tax season turbotax 

915 199797721 2022-02-02 

08:39:31 

TurboTax Online 

Self Employed 

2 Confusing Layout I enjoy TurboTax services, however, I feel the interface is confusing when trying to 

make selections In particular, the upgrade screen I initially had the free version 

selected I wasn't sure if I could e-file with the free version so I looked for the different 

upgrade options I did not select any of them and went back to file my taxes I only 

saw one message stating I would be charged $39 and after entering my credit card 

information, it charged me $39 for the Michigan state tax and $89 for the SelfEmployed upgrade which I did NOT select I feel this company purposely misleads 

customers into selecting something they don't need and does not apply to that 

individual I do not own a business and I just paid $89 for something I did not need I 

want a refund 

916 199797823 2022-02-02 

08:53:46 

TurboTax Online 

Federal Free 

Edition 

3 Attempt to Charge Literally had to start over just to get the free filing I have very simple taxes 

917 199797935 2022-02-02 

09:07:44 

TurboTax Online 

Self Employed 

1 Hidden fee nightmare Fees are simplified to seem like one when actually there are multiple and very 

misleading considering you guys offer the service for free but very hard to find that 

service option and when you do its very confusing 

918 199797983 2022-02-02 

09:13:11 

TurboTax Online 

Deluxe 

3 From free to not totally worth 

it 

I've used it for years for the simple layout But now to pay processing/filing fee AND a 

fee to use your return to pay for the processing/filing- $80 One more case of "we can 

charge and make more money so we should" I don't have a problem paying for the 

"filing" part of it but to charge $40 just for using the refund to pay? ( and I have paid 

over the years for "add-ons") Also, maybe don't hide that cost that you give no warning 

about until the step before you transmit You know people don't read the fine print let 

alone open that inconspicuous looking link to even find it so charge 'em $40 for it! 

And who are you charging? People that don't have $40 to begin with to pay for the 

filing 

Taking advantage of the people who financially it hurts the most 

We had a good run but I guess this is everything now Old school filing for me from 

here on 

And just a thought, maybe don't spend millions of dollars on Super Bowl 

commercials? I promise if you asked your customers what they wanted they'd say to 

save money on filing and not advertising during the most expensive air time on the 

planet 

919 199799146 2022-02-02 

11:24:36 

TurboTax Live 

Full Service 

Deluxe 

4 My tax preparer was great I was going to file myself using TurboTax then a link said I could have it prepared by 

a pro for free I chose to use that service IT WAS A LIE THEY CHARGED ME 

OVER $200 

GOT ME 

920 199799497 2022-02-02 

11:47:59 

TurboTax Online 

Deluxe 

1 It’s not really free all the time It says you can file for free but I already wasn’t getting a big refund and turbo tax gave 

me no other option But to give them half of it 

921 199801908 2022-02-02 

13:18:56 

TurboTax Online 

Deluxe 

1 Hidden Fees Constant Lies 

To Trick You Into Paying 

This is the last time I use Turbo Tax They said it would be free Then they said they 

had to charge me $39 Then they charged me $78 Could not find a way to not get 

charged to use a free service Will never use the service again Its cheaper and easier to 

go to a tax professional and I bet they would do a better job with less hassle 

922 199804108 2022-02-02 

14:10:16 

TurboTax Online 

Deluxe 

1 Deceptive and Ingenuine First, it's totally free Woops, you don't have a simple return Then it's 39 dollars Oh 

wait, we're actually charging you for state and federal so that's gonna be 80 bucks, 

partner I can file for free elsewhere with a similar UI I'll be doing that from now on 

Also, the interface is just too corporate and sterile There's checkpoints that ask you 

how you're feeling constantly, just begging for data I even have to fill out 10 points of 

info just to create this review so they can file in my demographic That's kind of weird 

just to create a review And then there's screens that make comments about how they 

personally feel even though it's just a default message built into their program which I 

feel is kind of stupid since a completely detached program is pretending to have 

feelings about me I'm not a fan of that when you're dealing with my money It's fake 

and annoying 

Overall, I won't be coming back 10 years ago, turbotax was helpful and resourceful 

Today, it's a sellout 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

923 199804240 2022-02-02 

14:13:29 

TurboTax Online 

Deluxe 

1 It's NOT FREE!!! You guys charge after you say it's free Then at the end you charged double the 

amount Instead of FREE it's $39 X2 so I had to pay $78 f*** y'all I don't make 

enough money to be having to pay for this I really need this money and you just take 

more 

This will be the last year that I file with you 

924 199804311 2022-02-02 

14:14:55 

TurboTax Online 

Deluxe 

1 not free at all Not free and very hard to use, complicated forms to many unnecessary questions 

925 199804711 2022-02-02 

14:21:48 

TurboTax Online 

Deluxe 

2 turbo tax Turbo tax advertise 0 00 for filing, i had to pay 

926 199809874 2022-02-02 

15:39:35 

TurboTax Online 

Deluxe 

3 Feel tricked and cornered 

into having to pay 

I keep choosing the free version ;as I am low income And after a very long process I 

am faced with no other choice but to pay I feel it is false advertising 

927 199810497 2022-02-02 

15:50:55 

TurboTax Online 

Deluxe 

3 TURBOTAX is suppose to 

be free and is not!! 

I like filing taxes with Turbo Tax but it is suppose to be free and I still got charged 

That is not cool! 

928 199810797 2022-02-02 

15:55:40 

TurboTax Online 

Deluxe 

3 Mounting Fees I've been using Turbo Tax for years, but I'm getting very tired of the added fees I 

started using the "free" version, but by the time I finished I had somehow been 

upgraded to "deluxe" which cost $40 to file federal taxes Then another $40 to file 

state (although initially it was listed as being $39) and then I was charged an extra $40 

in order to pay the fees! The product is good, but the level of increasing greed is 

extremely irritating 

929 199812584 2022-02-02 

16:23:28 

TurboTax Online 

Deluxe 

1 not the same i have used turbo tax for the past 6 years this is the first year they ask for money to 

"file for free and the rate shown was 40 dollars at checkout it shows 117 dollars with 

H and R block now offering truly free returns, turbo tax is all but done my last year 

with them 

930 199812622 2022-02-02 

16:24:09 

TurboTax Online 

Premier 

3 Just keep adding more fees 

There is NOTHING FREE 

I asked a question, but they wanted access to my computer No way Don't trust anyone 

to gain access to my computer So the "ask a question" section is worthless in my 

opinion I like how it all comes up as free, but the fees just keep adding up after we 

have done all the work And you don't bother putting on there that it will cost another 

$39 just to use our own refund Very sneeky At $149 I might as well go to a 

professional that will have my back 

931 199812741 2022-02-02 

16:25:21 

TurboTax Online 

Deluxe 

1 Not free Was free now I had to pay 40 this year great 

932 199823051 2022-02-02 

17:14:23 

TurboTax Online 

Deluxe 

1 Sneaky and Expensive This is the second year that I have used TurboTax and felt disrespected as a customer 

I wanted to file my taxes for free Just like last year, when I got to the section where I 

deduct school expenses, they told me I had to upgrade or I would not get my full 

refund Unlike last year, I said no because I knew it was a scam I was able to enter 

everything just fine and got all my education credits However, when I got to the end, 

they gave me no choice and forced me to pay in order to proceed There was no option 

to decline to pay I could either pay or not file get my education tax credit It makes no 

sense? I should not have to pay $78 for an upgrade that does nothing I don't need 

anybody to review my taxes and I didn't get any help besides the robot? I knew it was 

not worth it but they forced it on me anyway I'm just a 23 year old who wants to file 

my taxes for free I gave TurboTax another shot this year because I felt like I was wiser 

after accidentally paying last year, but this year they showed me again that they are 

determined to force me to pay at the last second 

933 199816157 2022-02-02 

17:15:42 

TurboTax Live 

Deluxe 

1 Deceiving to Military For all of my military families out there, be careful to read the fine print BEFORE you 

begin your tax prep You can not file for FREE if you use LIVE services At the 

beginning of my tax prep it asked which service was best based on certain situations in 

our family; almost like a quiz Based on my answers, one of which was that we were 

service members, it told me Turbo Tax Deluxe Live was best At the end it charged us 

the full price of filing taxes, and I never used the live service I spent 2 days, 3 

customer service representatives later, and finally someone told me that it was because 

I had chosen live 

934 199816722 2022-02-02 

17:25:00 

TurboTax Live 

Deluxe 

2 Charging They do help you file easily & quickly, but they charge you a lot for filing with them 

It is not for free as they claim 

935 199817229 2022-02-02 

17:33:50 

TurboTax Online 

Deluxe 

2 Overcharged for no reason last year, I had to use turbotax deluxe to file my return because I had self-employed 

income, and it cost me $50 This year, I did not have self-employed income and 

assumed I would be able to file for free as usual, but instead I was still charged for 

deluxe and had no option to return to the free version Turbotax makes it very difficult 

to avoid this and other "hidden" fees, and is not very transparent with their services 

936 199818051 2022-02-02 

17:47:04 

TurboTax Live 

Deluxe 

3 The fee I didn't like how they added a fee at the end It bad when they say it free 

937 199819565 2022-02-02 

18:12:20 

TurboTax Online 

Deluxe 

3 It’s alright It really costs the same as paying a tax person to do your taxes They say it’s “free” but 

at the end the obligate you to upgrade It’s a good service but you can avoid the whole 

thing altogether and go to someone to do your taxes and get a greater return for the 

same price or less My sister pays someone and usually gets a larger return 

938 199819707 2022-02-02 

18:14:31 

TurboTax Live 

Deluxe 

4 It was ok I thought it was freereeeeeeeeeeeeeeeeeeeeeeeeeeeee 

939 199797614 2022-02-02 

18:21:44 

TurboTax Live 

Deluxe 

1 Rip off This is supposed to be a free service but end up charging you $200 at the end! 

940 199820196 2022-02-02 

18:23:19 

TurboTax Online 

Deluxe 

1 what happened to $0 filing 

special? 

It stated if I have a simple return I would qualify to use Turbo Tax for free What 

happened, why am I paying $39 for each return??? How much simpler can I get?? 

941 199820198 2022-02-02 

18:23:21 

TurboTax Online 

Deluxe 

2 OK but expensive Says free but charges 39 00 for state and a processing fee of 78 00 NOT free 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

942 199820218 2022-02-02 

18:23:49 

TurboTax Live 

Deluxe 

4 Easy process This was an easy process They got me tax breaks I didn’t know I could get The fees 

to do your taxes are high and I had to pay for my tax return to get some of the credits 

So I thought it was going to be free and at the end it charged me $205 To do my taxes 

That is a ripoff I just have a basic return 

943 199829815 2022-02-02 

18:42:59 

TurboTax Live 

Deluxe 

1 False advertisement They saying online and on TV free is not free I got fully charged and I just want 

normal stuff and still got charged $207 How hell is that free 

944 199822023 2022-02-02 

18:55:27 

TurboTax Online 

Self Employed 

1 It charge me It’ charged me almost 200$ when it was supposed to be free 

945 199831056 2022-02-02 

18:59:51 

TurboTax Online 

Deluxe 

1 TURBO TAX IS NOT FREE GREAT BEING ABLE TO DO IT MSYELF BUT WHERE IS THE FREE OPTION?? 

SO NOW ITS $39 00 SO WHEN CHECKING OUT, TOTAL COMES OUT TO 

$78 00!!!!! WTF!!! HORRIBLE SHOULD HAVE FILED WITH TAX ACT 

946 199822400 2022-02-02 

19:01:57 

TurboTax Live 

Deluxe 

3 Easy but too costly for 

standard filing 

Easy but too costly for standard filing I don't see anything free 

947 199823415 2022-02-02 

19:20:54 

TurboTax Online 

Deluxe 

4 The filing process was easy 

and efficient 

The filing process was simple and efficient My only let down was the fee It started 

out as a free filing ended up as $39 plus tax 

948 199823651 2022-02-02 

19:24:22 

TurboTax Online 

Deluxe 

3 Fee's It's funny how it's free until the last page and then you have to upgrade to deluxe for a 

total of $78 because of an HSA which is still a "Simple" tax return And don't forget 

that if you want to use your tax return to pay for it, it's another $39 on top Other than 

the random fee's, this is a great service and easy to use 

949 199824056 2022-02-02 

19:30:16 

TurboTax Online 

Deluxe 

3 It's not free The price is to high, it's advertised as free but it's not free 

950 199824242 2022-02-02 

19:33:06 

TurboTax Online 

Deluxe 

1 I will not use for my future 

tax return 

I as told about a FREE tax report which I will use in the future People should not have 

to pay for tax filing if not itemizing or have difficulty where they are unsure of what to 

do Last year it was free now I have to pay a very unreasonable amount 

951 199833762 2022-02-02 

19:43:41 

TurboTax Online 

Deluxe 

2 Free to file my a55 Such false advertising You state free for simple returns, but over $100 later, that is not 

the case at all Every year it is the same crap False advertising I will not use you 

again moving forward 

952 199825654 2022-02-02 

19:57:48 

TurboTax Online 

Deluxe 

1 Turbo Tax Fee's I was charged Turbo Tax fees for using turbo tax, I was also forced to accept some $25 

retirement fund which forced me out of the free version and that forced me to pay $39 

x 2 which made no sense because why force me to accept something just to charge me 

for it then charge me again because I didn't want to use a card to pay for something I 

didn't even want??????? 

953 199835165 2022-02-02 

20:06:40 

TurboTax Online 

Deluxe 

1 Turbo tax is a liar IT says free yet always charges me I go through this every yeat 

954 199826676 2022-02-02 

20:14:46 

TurboTax Online 

Federal Free 

Edition 

4 Used Turbo Tax It's quick and easy but they say it's free but there can be charges 

955 199827030 2022-02-02 

20:21:19 

TurboTax Online 

Deluxe 

2 It's not Free! Using Turbo tax is easy but it's not free It told me my information indicated I had to 

update to Deluxe So I figured for $39 I would do it Then at the end it also charged 

for having the fee taken from my refund for a total now of $78 So not free! 

956 199827066 2022-02-02 

20:21:56 

TurboTax Online 

Deluxe 

1 Expensive probably go to hr 

block next year 

Didn’t give me total price til I already entered card info too expensive for “free” do it 

yourself can pay same to file with tax pro hr block 

957 199827449 2022-02-02 

20:27:20 

TurboTax Live 

Deluxe 

2 DISCLAIMER So, last year I needed turbotax deluxe This year, there was no need to talk to a 

professional for any reason whatsoever I figured, like every other year, I would 

choose which product I wanted at the end of the process Guess what, I now have to 

pay 120 buck for the deluxe that I did not use, without any prior request to use the 

upgraded version But hold on, all I have to do, is completely redo my tax return in 

order to downgrade to the free service, which ironically does not include an extra fee 

for state filing and the deluxe does explain that I guess I am lazy and will fall into 

the same trap that they hope everyone will don't want to go through that terror again! 

958 199827578 2022-02-02 

20:28:45 

TurboTax Online 

Premier 

3 Turbo Tax is good but to 

expensive for Seniors!! 

Not so good! I have used TurboTax for about 5 years and when it said Free it was 

Free Now you go to the end and they tell you that you have to upgrade For a retired 

person that's a lot when you don't get that much anyway!! Don't know if I will return 

next year! 

959 199829611 2022-02-02 

20:39:27 

TurboTax Online 

Deluxe 

3 Not free, free, free, free Easy to use Straight to the point Free if you only have W-2 If you have an HSA they 

take $39 for fed, $39 for state, and $39 just to So yeah Just heads up 

960 199837654 2022-02-02 

20:45:42 

TurboTax Online 

Deluxe 

2 Turbo Tax is excellent, 

except for their pricing 

Turbo Tax has been my family's go to tax preparation service for years, but it has 

become more and more expensive to use It is technically free to file your taxes 

through the IRS, but Turbo Tax does make it easier, which is why I keep coming back 

to them It is absolutely ridiculous that they charge as much as they do and that they 

don't include things like unemployment filing in their free service As much as I 

consider their service to be price gouging, I don't know what alternatives exist aside 

from filing each form out manually 

961 199830161 2022-02-02 

20:48:10 

TurboTax Online 

Premier 

3 Many hidden fees Pros: Pretty thorough, easy-to-use user interface, auto populates information, 

interactive and explains reasoning and information in a simple manner 

Cons: Lots of hidden fees even though advertising the word 'free' everywhere 

962 199831154 2022-02-02 

21:01:26 

TurboTax Online 

Self Employed 

1 Absolute garbage I had a 1099 nec this year and the only way to file that was with a $100 dollar fee it 

would not let me select the free options this year total crap caused all sorts of 

problems trying to file it Over a huge headache 

963 199839192 2022-02-02 

21:09:52 

TurboTax Online 

Self Employed 

1 Awful Service Last time i 

ever use 

My return is simple w-2s and gambling wins from a casino right? Costs almost 200 

dollars to file still even when i selected the free options seriously wtf 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

964 199839256 2022-02-02 

21:10:54 

TurboTax Online 

Premier 

1 What a complete scam I was told from the very start that my federal return would be free I was then offered 

about 5-10 times to add a whole bunch of worthless features I don't need for hundreds 

of dollars, which I repeatedly declined and kept clicking the free option Once my 

return was finished and it got to the billing stage, I was charged $89 for the Premium 

anyway! There was no way to cancel it since it had already finalized my return Such a 

ripoff My brother keeps getting hundreds of dollars more than me each year from his 

local guy, and I am gonna go with him next year Complete waste of time 

965 199832083 2022-02-02 

21:18:44 

TurboTax Online 

Deluxe 

1 Not free at all, even the most 

basic 

I contribute to a 401(k) like most people I’ve been doing it since I’ve been a working 

adult I’ve filed through various companies over the years and it’s never been a reason 

to have to pay to file but this year it is Last year turbo tax wanted to charge because I 

had an HSA, this year it’s a 401(k) For a company that claims to be free, they find any 

excuse to force their service to be not free On top of that A $40 dollar service isn’t a 

$40 service It’s a minimum of $80 because it’s a charge per file (federal and state, 

more if more than one state) it’s deceitful and wrong My tax return was no harder to 

file than if someone wasn’t contributing to a 401(k) yet I paid $120 to file (moved to 

diff state) a simple return because I’m investing in my retirement, which I’ve done for 

over ten years without financial punishment 

966 199832179 2022-02-02 

21:20:14 

TurboTax Online 

Deluxe 

1 Forced into Deluxe Version I am livid that I could not use the free version after making a prior mistake and then 

trying to clear the information I was told that I could not start over I am no paying 

$117 in fees for no additional support 

967 199832300 2022-02-02 

21:22:01 

TurboTax Live 

Deluxe 

2 It is not free Don't believe 

the ads 

Yeah so this service is advertised everywhere as being free to file a simple tax return 

It is not It has cost me just under $120 for the past 2 years to file simple tax returns I 

have used H&R Block once in the past to file my taxes in 2018 before choosing to try 

Turbo Tax because my Brother recommended it to me I remember paying H&R Block 

about $110 for filing my tax return So if you market in inflation and standard service 

charge for the service, I guess you can say that you'll pay just about the same 

regardless if you file with Turbo Tax or H&R Block You pay regardless though, 

however, filing with Turbo Tax is not free 

968 199840178 2022-02-02 

21:25:25 

TurboTax Online 

Deluxe 

2 False Advertisements I have used TurboTax almost every year since I started working Every year that have 

some ads that say you can file for $0 I have tried multiple times, with promo codes 

and all, to get these deals and I still somehow pay over $100 a year from my taxes to 

this company This is the last year I will use them I will just go have them filed for 

less 

969 199832790 2022-02-02 

21:29:28 

TurboTax Live 

Deluxe 

1 Sucks The instructions to change to your basic was absolutely no help My fee went from 

$119 to $158 and was told it was my state fee I don’t owe the state of Arkansas I will 

not be using your service again You might think about changing your stupid FREE 

commercial because no matter what you do it’s not FREE 

970 199834017 2022-02-02 

21:47:35 

TurboTax Online 

Deluxe 

1 Added more cost for a free 

tax service ☹

Really disappointed that the more you use this “free” tax service the cost increases 

971 199834769 2022-02-02 

21:59:28 

TurboTax Online 

Deluxe 

2 It's easy but they add fees at 

the end 

Filing the taxes are easy but they add on a bunch of fees at the very end when it is time 

to file So this is not free 

972 199835121 2022-02-02 

22:06:00 

TurboTax Online 

Deluxe 

2 They tried it I had filed a simple return and my max refund was enough to cover the amount they 

were charging and it kept saying i didnt qualify very annoying had to pay out of pocket 

for something that should have been "free" 

973 199835300 2022-02-02 

22:08:39 

TurboTax Live 

Deluxe 

4 Charged More Than 

Advertised 

Turbo Tax charged about $100 more than advertised I knew "free" didn't mean 

free but that was shocking 

974 199836018 2022-02-02 

22:20:00 

TurboTax Online 

Deluxe 

2 A little annoyed They say free, but i ended up paying $117 out of my return and it was a simple one 

975 199837351 2022-02-02 

22:41:07 

TurboTax Online 

Self Employed 

3 pretty good service was a little confusing and was suppose to be free but once i got in there stuff started 

costing money satisfied but probably wont use again 

976 199837585 2022-02-02 

22:44:24 

TurboTax Online 

Deluxe 

2 i should not use this every year it costs to much its not free every year they say free its not 

977 199838013 2022-02-02 

22:51:40 

TurboTax Online 

Deluxe 

1 I don’t like the fake ad Y’all say it’s free and you make it hard to get it 

978 199838656 2022-02-02 

23:01:44 

TurboTax Online 

Deluxe 

2 Not really FREE Turbo Tax makes you think that you can file your taxes for free when in all aspects 

they charge you in the end total scam 

979 199846786 2022-02-02 

23:07:12 

TurboTax Online 

Deluxe 

2 Annoying Every 30 seconds they are trying to upsell you for some other package that you don't 

want Free is deceptive, I had a very simple return that should have taken 15 minutes 

but I ended up having to spend over an hour on this and give them $78 just because I 

had two different (very simple) sources of income Wouldn't use again, would rather 

use HR Block's software for like $10 more for better quality 

980 199839158 2022-02-02 

23:09:26 

TurboTax Online 

Deluxe 

2 Hidden Fees Easy to use but the constant upgrade spam is annoying Had no idea it was going to 

cost an extra $40 to have the fees taken out of my refund until the very end Should not 

say it's free when it costs to actually submit your return 

981 199839804 2022-02-02 

23:20:12 

TurboTax Online 

Self Employed 

1 $129 is laughable You pretty much are doing it all yourself anyway You have to remember all your 

deductions and then they ask you to pay $129 for the program and they wont let you 

do it for free If you are self-employed you have to buy this 

982 199848031 2022-02-02 

23:27:27 

TurboTax Online 

Deluxe 

1 False advertising This product claims to offer free tax filing but every time you try, it makes you pay 

983 199840595 2022-02-02 

23:31:51 

TurboTax Online 

Deluxe 

3 Simple Software but Too 

Many FEES 

This may be the last year I use Turbo Tax It seems every year there is some reason 

why I do not qualify for the free filing so I go up one notch in doing my federal and 

low and behold in my state taxes I need the next fee and NOW you are charging me to 

take these fees out of my tax return So you start at $0 and end at $117 Nope I will be 

shopping next year or just take advantage of base services and actually get them done 

for free for a change 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

984 199840636 2022-02-02 

23:32:13 

TurboTax Online 

Deluxe 

4 TurboTax is easy I love how it remembers everything for me making taxtime quick and easy Just wish it 

was free like it's says in the beginning Especially when u make less than 30,000 a yr 

as a family of four we could use every cent we can get 

985 199840669 2022-02-02 

23:32:42 

TurboTax Online 

Deluxe 

2 Scam you out of a return Honestly I use to love Turbotax until this year In the past they have given you the 

option to upgrade from the Free Basic service that they offer Now they automatically 

start you off in the deluxe version with no option of doing the free version They can 

promote that they are a free service if they automatically start you off in the paid 

version This will probably be my last year using this service after 8 years 

986 199841065 2022-02-02 

23:38:46 

TurboTax Live 

Deluxe 

3 Hidden Fees Beware I hate how you go from be able to file for free to if you're getting a specific deductible, 

they're going to charge you 

987 199841289 2022-02-02 

23:42:15 

TurboTax Online 

Deluxe 

4 EASY but don't expect FREE I always use Turbo Tax cause it's so easy Seriously, it's easier than setting up a new 

social media account The only issue is that it's often marketed as free, but you can't 

even get certain credits without paying for a more advanced package I don't mind 

paying, but I find this little trick to be annoying 

988 199841473 2022-02-02 

23:45:01 

TurboTax Online 

Deluxe 

1 Turbo tax is not free - very 

misleading and costly 

I helped my daughter fill in her turbo tax, and in the last steps you are held hostage and 

forced to pay for 3 copied of TT before you can proceed Intuit has also quietly 

changed their policy making no free software available after feb 15 Please try and help 

out the low income folks I guess I need to advise her to use taxact or some truly free 

competitive product I used to be a fan No longer 

989 199842189 2022-02-02 

23:56:32 

TurboTax Online 

Deluxe 

4 Taxes It's not free and that makes me mad Do not say it is free when it's not!!!!! 

990 199850406 2022-02-03 

00:03:24 

TurboTax Online 

Deluxe 

1 Very misleading I was told when I originally started applying, that it would be free of charge That was 

not the case As I started entering key information to get the return done, they started 

adding fees I was very very disappointed that this happened and will not be using 

them again next year They tell you it will be free to get you in And then after doing 

all the work to make an account and enter in the information, they charge you And by 

that time I had put so much work into the filing process, I did not want to delete it all 

and start somewhere else 

991 199843654 2022-02-03 

00:18:17 

TurboTax Online 

Self Employed 

2 not happy with it this year could not get free filing even though it advertised i have basic filing and this 

program forced me to use turbo tax self-employment even though i did not fill in 

anything or request it a major frustration ended up paying $169 

992 199843825 2022-02-03 

00:20:19 

TurboTax Live 

Deluxe 

2 Wow Didn't expect a "Free" Tax file service to charge me for filing my taxes 

993 199851905 2022-02-03 

00:28:54 

TurboTax Online 

Deluxe 

2 Charged me more than what 

they were supposed to 

I was told that I was filing the federal return for free, and had to pay $39 for my state 

when I went to pay for state it state I was getting charged the $39 but once it had 

processed and the screen showed the order number they had upgraded the federal so I 

got charged for that too Thats some type of scam and I will be calling for a refund 

994 199844998 2022-02-03 

00:38:00 

TurboTax Live 

Deluxe 

4 Turbo Tax Is Misleading Firstly, let me say that TurboTax does makes filing your taxes easy! How the tool and 

site is formatted and simplified, it makes it easy to file your taxes making you your 

own tax expert I have been able to file my own taxes for three years now, but this year 

I need a little help It was very convenient being able to access a virtual Tax expert to 

help me complete my taxes when I needed help with a form However, it is not free 

Every year, I notice there’s always hidden fees and I’m paying what I would pay to my 

local tax preparer that I went to Not a biggie, it makes me feel good being able to 

complete my taxes myself but what initially drew me to Turbo was the free filing 

advertisement Other than that, this is great! 

995 199845180 2022-02-03 

00:40:54 

TurboTax Online 

Deluxe 

4 its good but not free what happened to FREE FREE FREE FREE? Its so easy to file but it wasnt FREE 

996 199845874 2022-02-03 

00:51:56 

TurboTax Online 

Deluxe 

5 WONDERFUL 

EXPERIENCE 

It was easy to use the only thing is they advertise free filing and i still had to pay 100 

but its way cheaper than any other place! 

997 199846104 2022-02-03 

00:55:42 

TurboTax Online 

Deluxe 

3 Easy to use Watch out for 

hidden fees It is not 

Hidden fees It is definitely not free States it free but at the end it's not ! 

998 199846159 2022-02-03 

00:56:32 

TurboTax Online 

Deluxe 

3 Turbo experience Ok but no way to revert version from deluxe back to free 

999 199846382 2022-02-03 

01:00:42 

TurboTax Online 

Deluxe 

3 mad I had to pay Thought this was a free site but got charged at the end 

1000 199846485 2022-02-03 

01:02:19 

TurboTax Live 

Self-Employed 

2 May look for a new option 

next year 

It is a good product, and easy to do, however the price is getting crazy expensive and 

they do all this file for free advertising 

1001 199855383 2022-02-03 

01:29:04 

TurboTax Online 

Deluxe 

1 Charging to pay for turbotax 

with my refund?? 

Premium Service Benefits is a rip off and deceptive If you have to pay for Premium 

Service Benefits to even be able to pay for turbo tax through a refund, doesn't make it 

free nor should it be described so Free means one does not having to pay, yet you 

charge $44 to even have paying with your refund as an option Reconsidering using 

TurboTax in the future and advising others not to in the future I have used TurboTax 

consistently over the years, yet this year was very disappointing 

1002 199848270 2022-02-03 

01:30:42 

TurboTax Online 

Deluxe 

2 Forced "upgrades" i should be able to file without "upgrading" as its supposed to be a "free service" 

1003 199848605 2022-02-03 

01:35:51 

TurboTax Online 

Federal Free 

Edition 

1 Not Free You have to pay to file your taxes!!!! I could not file unless I paid the $29 product fee 

just to file what is said to be free return!! 

1004 199856029 2022-02-03 

01:39:56 

TurboTax Live 

Deluxe 

1 Terrible I'm so sick of this site saying how free it is and I had the simplest tax return and they 

are charging me $227 even after I refused the service or upgrade as they call it Now I 

see why this company is being sued I'll be on that list to get my money back 

1005 199849221 2022-02-03 

01:44:50 

TurboTax Online 

Deluxe 

1 All the advertisement for free 

file 

No free options available cost more to file here than h&r 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1006 199849519 2022-02-03 

01:49:34 

TurboTax Live 

Deluxe 

3 average service service is too expensive for a simple return it was suppose to be free 

1007 199849547 2022-02-03 

01:50:00 

TurboTax Online 

Deluxe 

2 Great flow but big surprise 

fees 

I had an easy time filling out my taxes, it was easy to upload documents and check I 

had everything appropriately I felt like I was covering everything and getting a good 

service for free However, I chose this option because it was advertised as free for 

simple returns like mine, but was surprised at the end when it required I upgrade for 

$39 because having a retirement account makes it too complex I expected this to be a 

single payment, but was further astounded when it was $39 per fed/state plus tax, so I 

end up paying over $120, which was $120 more than what I was led to believe when I 

started this process I also do not notice any other benefits from this Since Turbotax 

doesn't tell you upfront, please understand that these fees are actually part of the deal, 

and are applied per each filing New customers will also appreciate knowing the $39 

fee is also added another time if you choose to pay using your tax refund, and it won't 

tell you if you need to upgrade for filing until you have finished the entire process 

1008 199818828 2022-02-03 

01:59:46 

TurboTax Online 

Deluxe 

3 Very Average ExperienceLots of sneaky fees They say it's free on every commercial all Championship Football Sunday But if you 

make a single smart financial decision with your income it has an upcharge Then if 

you try to go in a different order you have to click through it all again The real kicker 

though was that if you pay with your return the price doubles and it's all just hidden in 

the fine print It is quick and easy but these guys are professional scammers 

1009 199850534 2022-02-03 

02:05:47 

TurboTax Online 

Deluxe 

3 Not free We filed a simple tax return and we’re still charged $39 Not free 

1010 199850595 2022-02-03 

02:06:46 

TurboTax Live 

Deluxe 

2 Not free anymore Easy to use as always Feels uncomfortable like one of those high stress sales 

situations however Unless you have no kids or make under a certain amount of money 

it is not free I had a technical question and Selvin on the Chat window helped quite a 

bit I do not plan on using Turbotax again as I am sure there is a free option 

1011 199858056 2022-02-03 

02:18:36 

TurboTax Online 

Deluxe 

1 I HATE TURBO TAX- TAX 

FREE USA IS BETTER 

I really can't stand the fact that I won't be getting my full refund because I accidentally 

clicked on upgrade I tried clearing everything and starting over though this option 

isn't appropriate either I am crunching for time and really had no option but to file 

with the stupid Deluxe version that I didn't even get to use Seriously, I accidentally hit 

upgrade right before I needed to file, I really wish there was I way to go back to the 

free version I'm very much over y'alls schemes and I doubt it even matters but i'll be 

filing with Tax free USA next year 

1012 199812496 2022-02-03 

02:21:31 

TurboTax Online 

Deluxe 

1 HIDDEN FEE'S Well once again Turbo Tax hit you with hidden fees right at the end of your tax return 

I know they were in a Class Action Lawsuit for misleading their customer Guess they 

haven't learned! Free mean free!!!! 

1013 199851617 2022-02-03 

02:24:23 

TurboTax Online 

Deluxe 

2 I THOUGHT IT WAS FREE 

FILE 

I ALMOST MISSED THE PART THAT SAID IF YOU HAVE REFUND 

DEDUCTED FROM RETURN IT COST $39 00 I FELT IT WAS MISLEADING 

USING THE SAME 39 00 FOR FILING AND $39 00 FOR PAYING OUT OF 

REFUND NOT FREE BECAUSE HAD W2 AND UNEMPLOYMENT 

REDICULUS AND HAD NOTHING BUT STANDARD FILILING 

1014 199851921 2022-02-03 

02:29:15 

TurboTax Online 

Deluxe 

2 Probably not coming back To be honest, I first started using TurboTax because it claimed to have free federal 

filing services, but that's no longer the case now I don't use any of the extra fancy 

tools or have a rep help me file I do all of it myself I understand the company has to 

make money too, but to claim that it's only going to cost me $39 is a joke And not to 

mention, last year I had a credit to file in regards to being a student, I had to pay more 

money to file it just to receive it I think this is unacceptable If you're not going to 

allow free tax filing then don't advertise that you do I get that I have to pay the fee for 

the state tax and that's always been expected, but if I'm going to pull $117 from the 

refund, I could've just had someone else do my taxes instead of using up my own time 

If I wasn't receiving a refund and owed money, I wouldn't have even been able to use 

your service or even file at all this year I'm not coming back next year Only reason I 

finished filing is because I'm lazy and didn't want to have to input all of this again on 

some other services website 

1015 199852005 2022-02-03 

02:30:42 

TurboTax Online 

Deluxe 

2 premuim benefits not too happy with the premium benefits package, I declined removed it but then it was 

added back on as there was no option to review it on the final Stll like turbotax but 

wish there was an option even though throughout doing my taxes I clicked on all the 

"free" buttons 

1016 199852164 2022-02-03 

02:33:16 

TurboTax Live 

Deluxe 

3 hidden cost the process was easy but in order to file we had to spend 166 dollars, that is not free 

1017 199813985 2022-02-03 

02:43:00 

TurboTax Live 

Deluxe 

1 TurboTax is a SCAM It's absolutely idiotic that TurboTax charges by the form and if you choose the file for 

free option then TurboTax needs to honor the option you chose THEN, TurboTax 

wants to charge you extra fees after giving forcing you to upgrade?? Absolutely 

RIDICULOUS I will NOT be using TurboTax in the future Have a bad day 

1018 199814185 2022-02-03 

02:45:54 

TurboTax Online 

Deluxe 

2 False advertising Turbo tax advertises free tax returns they charge to file state and federal 

1019 199853260 2022-02-03 

02:51:21 

TurboTax Online 

Deluxe 

4 turbo tax is ok turbo tax was ok try to do free but ikt would not let me 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1020 199814595 2022-02-03 

02:52:25 

TurboTax Online 

Premier 

1 Feeling scammed I did both mine and my girlfriends taxes on here Did mine first and had to pay >100$, 

I was not given the free file option As soon as I filed mine, I log out and log into her 

account, and the free option came up This is BS As I’m typing this on your website 

the text box broke and it won’t let me type anymore, so I’m doing it in my notes I’m 

quite upset about this whole thing and if I don’t get my money back, I’m never using 

this service again I’ve been using turbo tax 7 years, and this is what I get? 

1021 199859643 2022-02-03 

02:56:48 

TurboTax Online 

Deluxe 

1 Say they're free and charges 

an arm an a leg 

Disappointed had to pay out of pocket after it said to file for free That's a false 

advertisement! 

1022 199853918 2022-02-03 

03:03:22 

TurboTax Live 

Self-Employed 

2 COULD BE BETTER YOU SHOULD POST ALL FEES ON HOME/START PAGE NOT WAIT UNTIL 

CONSUMER GETS STARTED ON THEIR RETURN YOU SAY FREE, BUT 

DON'T MENTION ONLY FOR CERTAIN PEOPLE ALSO, WOULD BE NICE TO 

KNOW THAT THERE'S AN EXTRA FEE FOR FILING STATE TAXES 

1023 199860345 2022-02-03 

03:16:16 

TurboTax Online 

Deluxe 

1 Customer service sucks Called so many times Was told to clear and start new 3 times Which all us know 

filing taxes can be stressful No one takes responsibility What was suppose to be free 

now cost $79 

1024 199855293 2022-02-03 

03:27:33 

TurboTax Online 

Deluxe 

4 Turbo Tax was good, but not 

great 

They were specific about what information to enter That was helpful The refund it 

was showing was satisfiable Then after I entered all of my information, including 

retirement info , I was told it wasn't free and I had to purchase deluxe for $29 in order 

to claim the retirement credit Ok It was worth it Then for federal and $39 for state, I 

opted to have these fees taken from my refund I then was instructed to sign papers 

w/specific banks who had other fees attached I did not go that route and ended up 

paying directly the $68 from my bank account Time consuming and quite misleading 

(in my opinion) I would advise to pay the $68 deluxe out of pocket 

1025 199855512 2022-02-03 

03:31:12 

TurboTax Online 

Deluxe 

3 what happened to free? I went on turbo tax to get it for free, and I ended up paying over $100 00 

1026 199818722 2022-02-03 

03:57:58 

TurboTax Online 

Deluxe 

1 Overcharging! I've used turbotax for years and each year i choose the free option since i am doing it 

all myself and i also never get much back as i live in NYS and they already take a 

majority of money But the fact that i was told AFTER filling out all of my information 

that i was not allowed to use the free edition and HAD to upgrade to the $39 option 

which didnt charge me $39 once, not twice but THREE times! I had to pay $39 for you 

to process my federal return, then $39 for you to process my state return and then 

ANOTHER $39 for choosing to pay from my return because like i said i dont have 

much money since NYS takes it all already So after doing everything myself i had to 

pay you $110 on top of still owing to NYS Pathetic and ridiculous I will never use 

turbotax again and will be passing the world along about your money hungry ways 

Way to go turbotax, all during a pandemic Thumbs up to you! 

1027 199857163 2022-02-03 

04:03:11 

TurboTax Online 

Deluxe 

4 TURBO TAX IS TOO 

EXPENSIVE 

I FEEL YOU TAKE TOO MUCH MONEY YOU ADVERTISE FREE BUT IT IS 

NOT 

1028 199857550 2022-02-03 

04:09:30 

TurboTax Live 

Deluxe 

2 Great Interface, Stupid Fees First it was free to file Then it was an extra $120 added at the very end of the process 

because the free option didnt include processing my college tuition write offs? Then an 

extra $40 added on at the literal final step that they charge when you select the "take 

fees out of my refund" option, which they don't even tell you costs extra unless you 

look at the reciept at the end Using turbotax was super easy to navigate, which I really 

appreciated I didn't have the time or energy to start over with a different service that 

wouldnt have these surprise fees, which was a frustrating choice to have to make 

1029 199858037 2022-02-03 

04:18:19 

TurboTax Online 

Deluxe 

1 Confused Family member's used same service It was free like every commercial I was charged 

78 I hope my information wont be sold too 

1030 199789915 2022-02-03 

04:39:31 

TurboTax Online 

Deluxe 

1 You guys are very deceptive You offer a FREE option However, the $0 option is non-existent and then you 

deceptively offer $39 but ending up charging $78 You guys really suck and I see why 

you're getting sued 

1031 199859865 2022-02-03 

05:02:13 

TurboTax Online 

Deluxe 

3 TurboTax is not free nor 

cheap 

Filing was quick and easy, but I usaully pay a CPA $120 to file my return and this cost 

me $117 to do it myself I was drawn to this product from the free if you file by Feb 

15th ad 

1032 199861072 2022-02-03 

05:28:26 

TurboTax Online 

Deluxe 

4 Easy to use, but fees are 

costly 

It starts off free, but is always "recommended" to go for a higher tier Federal, state and 

processing fees are all separate Expect paying more than $100, but I will say, with 

patients and looking through all their options, you can make up for it with the 

deductions and break you are owed 

1033 199876951 2022-02-03 

05:59:22 

TurboTax Online 

Deluxe 

4 Turbo Tax easy to use! This was super easy to use and very quick to file The only issue is they tacked on little 

fees at the end What should have been free turned into 110 bucks 

1034 199900540 2022-02-03 

06:37:56 

TurboTax Live 

Self-Employed 

2 OVER PRICED you nickel and dime all along the way during the tax filing process to end up charging 

$200+ to file taxes but promote free filing its just terrible advertising and if you were 

more transparent this wouldnt be an issue but you make it seem like its free whenits 

not 

1035 199943714 2022-02-03 

07:49:00 

TurboTax Live 

Deluxe 

2 meh, not the best experience unbelievable you are advertising free services, but yet charge almost $100 to file to 

receive certain breaks on taxes alot of the appeal of turbotax for alot of people is that 

it is supposed to be FREE, of if they want those fee's taken out of the refund you 

charge them yet again another fee to do so it's quite silly to advertise one thing and do 

another to your customers i was a returning customer and filed with turbotax for this 

year, not so sure about next year 

1036 200005870 2022-02-03 

12:22:50 

TurboTax Live 

Deluxe 

2 It was great They said it was free but it wasn't they charge you 

1037 200008154 2022-02-03 

13:31:43 

TurboTax Live 

Deluxe 

4 it's good, but it's not free I've been using it for years, but it's definitely not free You're going to end up paying 

some sort off fee So, it kind of sucks that it advertises that it is free But it simple to 

use 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1038 200009408 2022-02-03 

14:01:13 

TurboTax Online 

Deluxe 

5 thought it was free thought it was free, was not free if it was free, id be more happy 

1039 200013642 2022-02-03 

15:22:15 

TurboTax Online 

Deluxe 

5 still so easy always fly right through the only thing i don't get is the advertisement for free returns 

for simple and then I never have the option ITS JUST ME! 

1040 200016751 2022-02-03 

16:14:13 

TurboTax Live 

Deluxe 

4 Easy to use but too expensive 

w/out ample notice! 

This site is easy to use, but after assuming it was free, was smacked with a total of 

$168 at the end with no option to file unless I paid If one document required that I pay 

that amount, the program should provide an alert at the time, not at the end when 

complete and left with no other options but to pay 

1041 200018784 2022-02-03 

16:50:03 

TurboTax Online 

Deluxe 

2 Charges are very confusing! You advertise FREE, FREE, FREE I just helped 3 people do their taxes via turbo tax 

1 was charged 0 00 The second was charged 29 00 and the 3rd was charged 117 00 

All 3 were EZ-form 1040 returns all with the same set of circumstances 

1042 200019147 2022-02-03 

16:56:29 

TurboTax Online 

Deluxe 

4 Turbo Tax makes it easier Easy to follow instructions with helpful reminders However watch out for the 

unmentioned fees added on when paying for the service Says prepare and file for free 

when it's not 

1043 200019786 2022-02-03 

17:07:58 

TurboTax Live 

Deluxe 

4 so so I loved it, until the time came to file Everything was suppose to be free, I ended up 

having to pay $138 00 I made a call, being on line for almost an hour, there was no 

resolve Next to starting over, I ended up just filing 

1044 200020003 2022-02-03 

17:11:47 

TurboTax Live 

Deluxe 

3 It's ok I like it but if you say file for free, don't set up your settings to make sure at the end of 

it all these fees popup That was annoying I cleared and started over twice to make 

sure I get the free file or even less than a hundred dollars and both times I was charged 

$200 I gave up I am very good with computers so please don't insinuate that I did not 

know what I was doing 

1045 200020439 2022-02-03 

17:18:22 

TurboTax Live 

Deluxe 

3 Turbo tax i had to Used this because it was free then halfway through said you do not qualify and have 

too pay over 200 in fees Cool 

1046 200021384 2022-02-03 

17:32:27 

TurboTax Live 

Self-Employed 

1 Horrible I ask for help to many times and nobody helped me and on top of that they are 

charging me for a live help and they didn't help me I'm going to HR and Block next 

year this is getting ridiculous they say its free but it's not 

1047 200021726 2022-02-03 

17:38:20 

TurboTax Online 

Deluxe 

2 Don't like changes I don't like that Turbo Tax made me pay filing fees I have a simple return and should 

be able to do it for free And then because I opted to pay with my return I was charged 

an additional $39 So , lost out on $78 of MY money 

1048 200022069 2022-02-03 

17:43:13 

TurboTax Live 

Deluxe 

1 too expensive Unnecessary fees Simply because my military wages are automatically added to a 

retirement plan savings, I was charged an additional $226 to upgrade to TurboTax 

Deluxe You basically taxed my tax return Completely ridiculous 10% of my tax 

return just disappeared before my eyes even though you advertise and market yourself 

as a free tax return service 

1049 200022131 2022-02-03 

17:44:07 

TurboTax Online 

Deluxe 

3 TurboTax is okay It is a helpful service to have However I strongly believe that there is no reason to 

charge people to be able to input information If you are going to offer a "Free" tax 

service you should ensure that anyone from any walk of life would be able to full 

complete and submit their taxes without having to pay and then allow for a building 

block system from there Offer more support, a person representative to assist the client 

so on and so forth It is wrong of you to claim you have a free service if not everyone 

from every walk of life could use it 

1050 200022253 2022-02-03 

17:45:57 

TurboTax Live 

Deluxe 

1 Not so free I'm upset about the turbo tax charges It says Turbo Tax is free to file I also don't like 

it that i had to up charge to pro 

1051 200022776 2022-02-03 

17:54:03 

TurboTax Online 

Deluxe 

3 Filing is not free When the commercials come on during tax season and they say "File for free on 

TurboTax" it is not true You can fill it all out for free but it costs to file and I wish 

they would STOP airing that commercial 

1052 200030455 2022-02-03 

18:03:13 

TurboTax Online 

Deluxe 

1 Turbo Tax Love the program however but the lying about being free is a bunch of crap Then it's 

not only $39 for federal you charged $39 for state as well Then lord and behold 

another $39 for your own personal gain People are struggling enough without you 

ripping them off 

1053 200023725 2022-02-03 

18:09:19 

TurboTax Online 

Deluxe 

2 Make it easier to free-file Free-File should actually be a option A lifetime learning credit should not prevent me 

from free-filing 

1054 200024104 2022-02-03 

18:14:49 

TurboTax Online 

Deluxe 

4 easy to use Easy to use, but I thought it was free I did pay for the service and am okay with that 

1055 200024116 2022-02-03 

18:15:01 

TurboTax Live 

Deluxe 

1 worst tax experience I have 

ever had! 

I felt I was trapped into buying $119 plus tax worth of goods so that I could do my 

taxes for "FREE" It has always been a simple deal to file but I think I will go back 

to a CPA to have him check to make sure that I followed the more complicated 

instructions On top of that I now have credit karma to contend with and I don't know 

how to escape it And at the bottom of this form I have to agree to the terms and 

conditions which I cannot find I am losing trust 

1056 200024256 2022-02-03 

18:17:08 

TurboTax Online 

Deluxe 

4 TURBO TAX IS A GREAT 

TOOL BUT TOO 

EXPENSIVE 

I have used turbo tax for years Last year I used another software program because it 

was cheaper I went back to Turbo Tax because it was advertised as free for simple 

returns Turns out a simple return does not include Unemployment compensation Its 

a 1099 and apparently that makes it so much harder for the computer to deal with that 

they charged 30$ I always have had to pay for State tax to be completed so the extra 

30 was no surprise Of course there is tax - so this cost me 72$ Yes I could have 

started over in another software program - but I didn't because who knows how much 

that would have cost this year? It's a computer program Why does it cost so much 

Its paid for many times over - even considering the updates based on new Tax Laws I 

am on Social Security, I was unemployed last year and continue to be so I know I am 

whining, but why stick it to the poor or mostly poor? 

1057 200024457 2022-02-03 

18:20:48 

TurboTax Online 

Deluxe 

4 I will keep using TurboTax! Even though my taxes should have fallen into the 'free' category this year, I will keep 

using TurboTax because they have done my taxes for lots of years 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1058 200031867 2022-02-03 

18:29:14 

TurboTax Online 

Deluxe 

1 Bait and switch At first i clicked on a free file program by TurboTax and all was good until a later step 

in the process where they told me I had to upgrade or I couldn’t file my taxes and 

wouldn’t give you a option to deny this upgrade and said don’t worry you can take 

this fee out of your taxes and when I agreed and got to the last step I saw they had 

charged 117$ from my tax return in all on a so-called free service absolutely 

horrendous service this company is run by vultures and thieves 

1059 200032054 2022-02-03 

18:32:45 

TurboTax Online 

Deluxe 

1 CRAP! LIES! Its my first time filing for taxes and even clicked file for free and had to pay $39 which 

was a big chunk of my refund! so thanks for nothing turbo tax!!!!!!!! 

1060 200026442 2022-02-03 

18:54:58 

TurboTax Live 

Self-Employed 

1 Highly disappointed that 

Turbo Tax 

I always thought doing turbo tax on line was a FREE service, I ended up paying almost 

$300 for a simple tax filing 

1061 200026840 2022-02-03 

19:02:23 

TurboTax Online 

Deluxe 

4 Used Turbo Tax for Years I've been usuing Turbo Tax for years It's insanely easily This year it was more 

complicated than normal not sure why But there seemed to be a lot more steps to 

getting to the end of everything Also, I'm disappointed that federal isn't free this year 

Still, $120 for federal, state, and paying for the prep with my refund is not bad 

compared to what it would cost to hire an accountant Highly recommend 

1062 200027285 2022-02-03 

19:09:54 

TurboTax Online 

Deluxe 

3 NEVER free!!! Ads keep offering free preparation but it keeps costing $39 - $79 to prepare plus 

another $39 to file the state return for the simplest tax returns! 

1063 200034366 2022-02-03 

19:12:42 

TurboTax Live 

Self-Employed 

1 Turbox steals money It's unreal that this company advertises free tax filing and then charged me $177 

1064 200027540 2022-02-03 

19:13:42 

TurboTax Online 

Deluxe 

1 $112 for 1 attachment I cannot understand why I fell out of the "free" category because of ONE schedule 

And WHY does Turbotax charge $40 to get $80? 

1065 200027593 2022-02-03 

19:14:30 

TurboTax Online 

Deluxe 

4 Turbo tax is great Great easy filling It didn't let Me file for free 

1066 200027787 2022-02-03 

19:17:27 

TurboTax Online 

Deluxe 

1 Not free like advertised This is not a FREE place to file your taxes they state its only $39 to fill but i just had 

to pay $79 rip off 

1067 200028069 2022-02-03 

19:22:17 

TurboTax Live 

Full Service 

Deluxe 

3 Turbo Tax is to high in price I like turbo and the tax lady Marcelina K was good she listened to me an helped us all 

the way and was very friendly and stayed in touch But as for Turbo Tax itself the 

reason i left jackson an hewitt was because turbo is suppose to be free or cheaper but 

this time it was more im really dissapointed about the price 337 i just think that was 

way to much Anyway thanks 

1068 200028273 2022-02-03 

19:25:55 

TurboTax Live 

Deluxe 

3 not happy i had to pay 168 i like turbo tax, a little upset i had to pat 168 to file my taxes when I thought turbo tax 

was free 

1069 200028756 2022-02-03 

19:33:40 

TurboTax Live 

Deluxe 

4 turbo tax got me YALL say yall free but then yall take almost takening almost three hundred out of my 

check 

1070 200029067 2022-02-03 

19:39:21 

TurboTax Live 

Full Service 

Deluxe 

4 Turbo Tax Makes Filing 

Easy 

I love the product, I just think it could be cheaper I filled early so I could take 

advantage of free filing, but ended paying $200 

1071 200036286 2022-02-03 

19:42:04 

TurboTax Online 

Deluxe 

1 Turbotax is not free All your adds and commercials say that Turbotax is free but that is clearly a lie! You 

can all kiss my butt and burn in hell after I get done cursing you Never lie to a witch 

1072 200030650 2022-02-03 

20:07:03 

TurboTax Online 

Deluxe 

3 Turbo Tax is not free While I am lazy and got comfortable using TurboTax and I don't feel like switching to 

another tax filing provider, the commercials you see about Turbo Tax being free are 

untrue Don't fall for it if you haven't already It is not free 

1073 200037851 2022-02-03 

20:09:05 

TurboTax Live 

Deluxe 

1 It's Confusing and Awful It was so Flippin confusing and then getting suckered into paying a charge when you 

thought you were doing the free version but they bumpped it up to TurboTax deluxe 

Highway robbery with it confirming you want to so it Then all the bullshitt and 

confusion to figure out if your doing it IT IS NOT EASY NOT SIMPLE 

1074 200030892 2022-02-03 

20:11:02 

TurboTax Online 

Deluxe 

1 Turbo Tax To tell you the truth I really liked this tool to do my taxes but once they hit you with 

"I'm forcing you now to get the deluxe to complete your taxes!" Crap turned rocked 

bottom for me Why do I need to pay for it if all I'm doing is using the tool for free? 

Everyone always trying to get their dollar even when you do the work yourself So 

much for being faithful for 4yrs :/ 

1075 200031749 2022-02-03 

20:26:55 

TurboTax Online 

Deluxe 

2 It's NEVER FREE Sure they will broadcast it's free but at the END $78 00 to file!! 

IT"S NEVER FREE 

1076 200031850 2022-02-03 

20:28:51 

TurboTax Live 

Deluxe 

1 Nothing is what it seems! Turbo tax always has advertisements for free refund filing, and yet every year I have to 

pay turbo tax some kind of filing fee if you want help, even the most basic help it's 

$249 I honestly don't like using turbo tax but its the app I'm most familiar with and 

where all of my tax info is saved so I just suffer through Very unhappy though 

1077 200032050 2022-02-03 

20:32:41 

TurboTax Live 

Full Service 

Deluxe 

4 Turbotax Although turbotax with live expert was supposed to be free since I had retirement 

savings it charged me $249!! Which is very outrageous considering that was almost 

half my return Luckily though they have very competent and helpful live experts! 

Mine was ashleigh and she was BEYOND patient and helpful The Underlining is I 

would have very much filed somewhere else if it wasnt for my tax expert Thank you 

Ashleigh!! 

1078 200040877 2022-02-03 

21:02:46 

TurboTax Live 

Full Service 

Deluxe 

1 Full of lies I was told that I would be getting my taxes done for free and then I was told I could 

upgrade for free When I finished and filed they forced me to pay 300 dollars When I 

messaged support they would only setup a call I never received I wouldn’t have mixed 

paying if they were up front but they lied and forced me into a corner and charged me 

more than if I’d just gone and got them done 

1079 200041072 2022-02-03 

21:06:24 

TurboTax Online 

Deluxe 

4 Not free I thought it was supposed to be free to file and you wait until I’ve already gone 

through the hassle of filling everything out before you say I have to pay That’s some 

false advertising right there That’s why I didn’t file with you last year because it was 

the same lie 

1080 200041524 2022-02-03 

21:14:17 

TurboTax Live 

Basic 

1 great scammers stop telling people you have free full service and then charge them 249 

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(1-5) 

Review Title Review Text 

1081 200041788 2022-02-03 

21:18:45 

TurboTax Online 

Deluxe 

1 Hidden Fees Every year I think, oh, maybe I can file for free, I mean, Turbo Tax does advertise 

pretty heavily that they have free tax returns But nope, $117 in hidden fees And they 

are real weaselly about it too You spend a good hour of your time answering 

questions, then you get to the VERY END and BAM! Here's some fees that we're 

willing to bet you'll pay because you don't want to experience the hell of going 

through all that with another tax company 

1082 200041864 2022-02-03 

21:20:06 

TurboTax Online 

Deluxe 

1 Horrible app was supposed 

to be free and I got r 

Will NEVER use again total highway robbery free turned out to be 78$$$ 

1083 200035170 2022-02-03 

21:24:12 

TurboTax Online 

Deluxe 

5 Thank you so much Thanks again TurboTax even tho its not free it helped me get the best return possible 

So thank you! 

1084 200035597 2022-02-03 

21:30:54 

TurboTax Online 

Deluxe 

4 Ended up needing deluxe but 

saved more money with 

I started with the free version but upgraded to deluxe for additional savings I qualified 

for I had several times I was unsure of what I was doing, but the help box really was a 

lot of help 

1085 200035920 2022-02-03 

21:35:38 

TurboTax Online 

Deluxe 

3 Helpful but expensive You say its free but turns out it isn't 

Otherwise its super easy and helpful 

1086 200036041 2022-02-03 

21:37:33 

TurboTax Live 

Deluxe 

3 had some problems I ran into some problems, the advertisements say it was free and then i started it and 

then it made me upgrade even though i didn't want to so was not happy but hopefully 

its better next time 

1087 200036456 2022-02-03 

21:45:13 

TurboTax Live 

Deluxe 

3 Easy to use bit pricey Seems expensive considering all the "free" commercials Great if you don't get any 

changes from the IRS There doesn't seem to be a way to adjust the year following if 

the IRS makes a change to your return for you 

1088 200036592 2022-02-03 

21:47:43 

TurboTax Live 

Full Service 

Deluxe 

4 Loved the Tax professional Loved my tax expert but I thought I was getting the service for free which Is why I 

selected the option I was surprised when I saw I had to pay over 200$ 

1089 200036604 2022-02-03 

21:47:53 

TurboTax Live 

Basic 

4 Very easy It was easy to use, but it charged 44$ plus another 130 something $$ so it's really not 

free 

1090 200037208 2022-02-03 

21:58:11 

TurboTax Online 

Deluxe 

2 Advertisements misleading I always try to file early to get them out of the way I have also heard many different 

ads about "FREE filing" This is not true, every year I feel it goes up 

1091 200037386 2022-02-03 

22:01:16 

TurboTax Online 

Deluxe 

1 Disappointed Supposed to be free They charged 40 dollars for state federal and to direct deposit 

return I have used TurboTax for years I've never been charged this much 

1092 200037838 2022-02-03 

22:08:45 

TurboTax Online 

Deluxe 

2 Turbotax is not free I have used turbotax for a very long time for many reasons one of them being it is 

supposed to be free The last few years I have been charged over $100 to file and yet 

they still advertise "free to file", this is not the case Using turbo tax now costs me the 

same thing as many other places and sadly for that reason this will be the last year I 

use them 

1093 200038026 2022-02-03 

22:12:33 

TurboTax Online 

Deluxe 

2 Turbo Tax is Bearable Advertise that Turbo Tax is FREE to file, I click on every link to File for Free, still, 

Always get charged over $100 to File Will be more than likely my last year using 

turbo tax 

1094 200038130 2022-02-03 

22:14:31 

TurboTax Live 

Deluxe 

2 Overcharges Turbotax hides alot of costs where it said it would be free I don't like having money 

charged that isn't clearly stated when I sign up for certain progams The program said 

this was free for live till a certain date Unbelievable Otherwise the Experts are great 

and very patient Just takes a bit of wait time but I like your employees 

1095 200038374 2022-02-03 

22:19:33 

TurboTax Online 

Deluxe 

3 Ok Takes to long Should be free Free free just free these are hard times 

1096 200038940 2022-02-03 

22:28:41 

TurboTax Live 

Deluxe 

1 waist of time and money i had to do all the work and pay way too much when i should have got them done for 

free 

1097 200046162 2022-02-03 

22:29:04 

TurboTax Live 

Deluxe 

4 A bit annoyed I wish they would not lie to customers about turbotax being free Not one year have I 

been using this product and it's been free I feel like they create problems for you to 

have to spend more and more money to use the tax experts 

1098 200039154 2022-02-03 

22:32:19 

TurboTax Online 

Deluxe 

1 Overcharging!! Frustrating that this company is forever claiming free and easiest way to do our taxes 

but hidden fee's up the wahoo I don't mind paying to do my taxes but the hidden fee's 

they attempt to add on are ridiculous, they would not allow me to complete my taxes 

for free, granted I had no additional changes that weren't the same from last year 

Overall I didn't enjoy filing with Turbotax and I won't be again 

1099 200039426 2022-02-03 

22:36:35 

TurboTax Online 

Deluxe 

3 ok I thought Turbo is free but it's okay 

But I will recommend it to all my friends 

1100 200039933 2022-02-03 

22:45:17 

TurboTax Online 

Deluxe 

1 It has become trash It’s whole appeal was the freedom, with that gone, this has to be my last year 

1101 200040174 2022-02-03 

22:49:13 

TurboTax Live 

Premier 

3 Charges change as you 

goalong 

It's suppose to be free! I have no deduction, nothing to claim,yet you charge me! 

Should have done it myself! Disappointed! 

1102 200047354 2022-02-03 

22:49:27 

TurboTax Online 

Deluxe 

2 NOT HAPPY If its not free then don't say its going to free That is false and miss leading 

1103 200040370 2022-02-03 

22:52:40 

TurboTax Online 

Deluxe 

3 It’s ok It’s not free if I have to pay to e-file Free is $0! 

1104 200007116 2022-02-03 

23:03:14 

TurboTax Live 

Deluxe 

1 very poor this was totally awful I cant believe what you people are doing, not only do YOU 

ADVERTIZE FREE FREE FREE in your commercials but you charge a LOT LOT 

LOT especially to people who cannot afford it, I am RETIRED and rely on my 401K 

to live, I have a severely Mentally disabled son who lives with me and I have 

everything I have to do for him, $200 bucks could have gotten me his POLAND 

SPRINGS WATER for a month, yes a month cause the other water has microchip from 

the government in it oh and he is a TWIN and I had to bury his brother and pay tis 

over $5000 bill myself 

1105 200041125 2022-02-03 

23:07:14 

TurboTax Online 

Deluxe 

3 It's not free! Turbotax says it's free but there is no way for you to get it free After you spend all that 

time entering all the data they charge you and won't let you do it any other way You 

either have to pay or waste the hour that you have been working on it and enter it in 

someone else program 

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(1-5) 

Review Title Review Text 

1106 200048891 2022-02-03 

23:17:03 

TurboTax Online 

Deluxe 

1 WATCH OUT FOR HIDEN 

FEE'S!!! 

What a disgrace! There is absolutely nothing new with TurboTax for people that have 

a basic filing status, but now you can no longer file for free with this company, which 

was the main reason anyone ever used this software in the first place! On top of that, 

they are now charging you an ADDITIONAL $39 to have the cost of your tax service 

deducted from your refund Again, something that has always been free is now 

suddenly $39 dollars? Riiiiight The classic processing fee scam This company 

disgusts me and after this year, I am never using your software again! 

1107 200048987 2022-02-03 

23:18:37 

TurboTax Online 

Deluxe 

1 Bait and switch-not free i don't know why they lure you in with the promise of filing for free- it's never free I 

had such a hard time trying to make a correction to my state return (before filing it) 

and tried to chat with someone- there is only a robo-chat which has limited term 

recognition the only option was to have a representative call me- so i agree My phone 

rings - I answer it and it is a recording stating that the representative was calling me It 

connects to what sounds like someone putting in a load of laundry at a laundromat i 

say hello a few times- no answer- just a bunch of clanking in the background- say hello 

a few more times-nothing-press a button and then say hello again- finally a woman 

decided to pick up the phone and start with an inaudible standard greeting She then 

had the audacity to say that I needed to verify my account for her?!!! i said I do not 

feel comfortable talking to you after the long obnoxious interlude to our conversation 

then i hung up- 1000% unprofessional- i will never use turbo tax again 

1108 200042471 2022-02-03 

23:30:09 

TurboTax Online 

Premier 

2 Do Not Upgrade I thought I need to upgrade to their premium option and once I did and realized I did 

not need to I tried to go back and start over, but it would not let me Therefore, I had to 

pay them $105 when I could have filed for free 

1109 200042943 2022-02-03 

23:38:14 

TurboTax Online 

Deluxe 

3 TurboTax has hidden fees I always see free filing until you near the end there's fees! Is this NOt the free edition? 

1110 200050037 2022-02-03 

23:38:54 

TurboTax Online 

Deluxe 

1 bs fees real life made me pay 117 when i used the free version some how 

1111 200043432 2022-02-03 

23:46:35 

TurboTax Live 

Deluxe 

1 Unknown fees In using the chat-live option for free help, I was assigned a Turbo Tax Expert Without 

knowing, I was forced to upgrade my account in order to move along further to process 

the return I spoke with Customer Service and they even advocated for me to get a 

"downgrade code" to lower the price Considering I'm a full-time college student, who 

relies on tips bartending - every penny counts and spending $200 dollars on filing a tax 

return that could've been done for free is the reason I will never be using TurboTax 

again I've filled for three years in a row and never had an issue until now 

1112 200050593 2022-02-03 

23:49:42 

TurboTax Online 

Deluxe 

1 Rip Off I have used turbo tax free for 7 years and have been very happy with it This may be 

the last year I use it I was charged over $100 to do my taxes myself They blindside 

you by keeping the fee amount secret until the very end of the service In addition to 

declaring that I need to upgrade to $39 deluxe due to form 1095-A (Affordable Care 

Act) having to be filed Absolutely disappointed on how this worked out Just a 

massive scam! 

1113 200043804 2022-02-03 

23:53:11 

TurboTax Online 

Deluxe 

1 Will Never Use Turbo Again I've used turbo for the last 7 years and will not be using them again They constantly 

push the "File for Free!" narrative but that's never the case Their filing prices jump big 

time each year and they charge for every tiny thing A charge to file federal, a separate 

charge to file state, and now another separate charge to deduct those charges from your 

return Each year it's coming to a total more and more over $100 A LOT of people 

need their return money for their families Not to give it back to big corporate At this 

point it'd actually be cheaper to go to H&R Block 

1114 200009302 2022-02-03 

23:58:27 

TurboTax Online 

Deluxe 

1 Terrible service I have refiled 10 times Have changed the errors and still continues to reject my taxes 

Not only dont they charge you even after saying its free They dont help fixing your 

issue Will never ever recommend turbotax to anyone Stay away!!!!!! 

1115 200044163 2022-02-03 

23:59:16 

TurboTax Online 

Deluxe 

3 turbotax is supposed to be 

free 

anyways that is cool u when u loose some but i thought it was free 

1116 200045353 2022-02-04 

00:15:55 

TurboTax Online 

Deluxe 

5 It awesome It is little easy for me I just had to pay some money but it say it free turbo taxe charge 

fir the state so it really not free at all 

1117 200045736 2022-02-04 

00:22:09 

TurboTax Online 

Deluxe 

1 no you claim to be free yet you you take my money where does that add up? 

1118 200047638 2022-02-04 

00:54:38 

TurboTax Online 

Deluxe 

3 Good Program, Low Cost Easy to navigate Not completely free have to pay to file 

1119 200048021 2022-02-04 

01:01:53 

TurboTax Live 

Deluxe 

4 Turbo Tax is pretty good It was easier to use than I thought Customer Service was GREAT! But you shouldn't 

advertise that it's free And the price that u showed me was twice as much as my actual 

fee smh Other than that, it was a great experience 

1120 200048929 2022-02-04 

01:17:45 

TurboTax Live 

Deluxe 

3 It works Working through TurboTax is less scary than going in person I thought filing through 

them would be free and it was not 

1121 200049159 2022-02-04 

01:21:53 

TurboTax Live 

Deluxe 

2 Its Good but I didnt like it They force u to upgrade when is not necesary Free I dont think so 

1122 200050450 2022-02-04 

01:46:49 

TurboTax Online 

Deluxe 

1 awful The entire time it said the refund filing would be free and then when it came to file it 

wouldn't let me bypass the fee and kept trying to add on additional charges for things I 

did not need Took forever to figure out what I had to have to fill in my information 

1123 200056750 2022-02-04 

01:59:15 

TurboTax Online 

Deluxe 

2 I thought this service was 

good for me 

It said it was free and your charging me that isn't right that false advisement 

1124 200056836 2022-02-04 

02:01:43 

TurboTax Online 

Deluxe 

2 cost to file tv adds used to say its free to file Well thats a lie 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1125 200056853 2022-02-04 

02:02:13 

TurboTax Live 

Deluxe 

5 Quit showing one price and 

making the end price mo 

Listen, advertise the price to use TurboTax per package at the beginning Don't wait 

till the refund is done to twist someones arm after they spent the time to do their taxes 

to leave them to pay a price tag that was't firmly advertised at the beginning Not okay, 

bad way to do business Aside of this, love TurboTax but hate that you all try to take 

15-20% of my taxes to pay for the basic service with no bells and whistles 

1126 200051329 2022-02-04 

02:04:05 

TurboTax Live 

Basic 

1 hiden fees! Its upsetting that we answer multiple questions so that turbo tax can find ways to 

charge us If you are promoting it as a free product just stay free! you make me sign up 

for other products and already keep all my info! 

1127 200052025 2022-02-04 

02:16:33 

TurboTax Online 

Deluxe 

1 DONT WASTE YOUR 

TIME 

Had a really hard time this year and my taxes were no different than last year seems 

they really need every extra penny this year, it wouldn't even let me finish my returns 

"for free" like advertised, I ended up having to pay money just to finish them I'll do 

them myself with a professional company next time 

1128 200052404 2022-02-04 

02:23:35 

TurboTax Online 

Deluxe 

1 TurboTax Sux Incredibly disappointed that I now have to pay for turbotax when it was the best FREE 

tax software for years Until now? Even after it states "free" when you begin filing 

your Taxes Great job guys, really good idea with that one 

1129 200052507 2022-02-04 

02:25:30 

TurboTax Live 

Full Service 

Premier 

2 Turbo tax could use some 

improvement 

I was offered a free upgrade to TurboTax live After going through the filing process I 

was given a large bill for services, which I didn't know at the time that any 

requirements beyond a basic tax situation would result in fees This could've been 

more clear Also being force to log into the app multiple times to communicate through 

the chat with my expert was quite bothersome Would been easier and quicker if we 

could've communicate through SMS Otherwise my taxes were filed fairly simply 

1130 200052925 2022-02-04 

02:33:57 

TurboTax Online 

Premier 

1 IT IS NOT FREE I was told federal would be free if I completed it before Feb 15th , IT IS BULL!! 

1131 200058142 2022-02-04 

02:36:28 

TurboTax Online 

Deluxe 

1 Turbo Tax is not Free, free, 

free-free, free ( 

You guys should really stop advertising this product as free I have been a customer for 

seven years and I'm disgusted If you research this free product you will find that very 

few returns are considered simple and qualify for the free version This is a dirty trick 

because you don't find out about all the fees until you've spent hours working on your 

return only to find the reason you chose Turbo Tax is not actually the case This is 

false advertisement In my case, getting unemployment was the reason my return was 

not free Newsflash: people that received unemployment during the Covid-19 

Pandemic are the least deserving of silly fees Also I think it's a dirty trick to charge 

someone $39 99 because they cannot afford to pay $100+ So Turbo Tax penalizes 

people that are low income and have suffered a loss of income Good Job Intuit I'll be 

taking my business elsewhere next year and so will the rest of my family 

1132 200053064 2022-02-04 

02:36:51 

TurboTax Online 

Deluxe 

3 Free should mean Free How its free and y'all charge for everything? I have paid every year 

1133 200018324 2022-02-04 

02:41:41 

TurboTax Online 

Deluxe 

3 Not happy Didn't like how they make you pay free my a---no choice 

1134 200053460 2022-02-04 

02:45:48 

TurboTax Online 

Deluxe 

1 My "FREE" filing only 

costed $90 

I've used turbo tax for years and I've never had to pay for filing Well I guess this year 

file for "FREE" means $90 I will not be using TurboTax in the future 

1135 200020114 2022-02-04 

03:13:32 

TurboTax Online 

Deluxe 

1 never honest about the cost!!! never honest about the cost!!! Each year I keep falling for your trap a fee free taxes and 

it cost me $100 every time last year it cost me $150 so I don't understand what part of 

$150 is free and I also do not have complicated taxes are very basic 

1136 200059511 2022-02-04 

03:24:53 

TurboTax Online 

Deluxe 

1 TurboTax is a scam They say they're free force me to upgrade with a 39$ fee to be able to send in my 

return then they end up charging me 117$!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The government 

already takes enough money from me I don't know why every business has to be the 

same way A MONEY SCAM!!!!!!! 

1137 200059514 2022-02-04 

03:24:55 

TurboTax Online 

Deluxe 

1 Free Not So Free I was told we could file for free before 2/5 I did and they still charge me $39 for 

federal and state I realized I had selected deluxe and removed it more than once for it 

still to change me in the end This was false advertising I was going to use there 

service this year since it had it for free This way if I had a good experience they would 

have a loyal customer and they ruined that Good luck I'm sure Turbo Tax with end up 

having a class action lawsuit for false advertising 

1138 200056262 2022-02-04 

03:46:31 

TurboTax Online 

Deluxe 

1 charged more than price was 

on site 

cant do it for free price was one price on site then charged a differnt price 

1139 200056659 2022-02-04 

03:56:28 

TurboTax Online 

Deluxe 

3 Turbo Tax Time I always like using Turbo Tax because it's user friendly Although this time around it 

wasn't as user friendly I began with free and ended up with $122 in Turbo Tax fees, 

so that disappointed me I couldn't figure out how to get rid of them either! 

1140 199896872 2022-02-04 

04:32:05 

TurboTax Online 

Deluxe 

4 Forced to upgrade Turbo tax was great and easy to follow I managed to do my whole return but at the 

end gave me no other option then to have to pay for an upgrade for the returns to be 

made(suppose to be a free service from irs site) I was forced to either pay for the 

upgrade or go pay for another service provider to file my taxes 

1141 200058892 2022-02-04 

05:02:25 

TurboTax Live 

Deluxe 

3 I just don't have energy for 

this! 

Maybe it's my ADHD, but filing this year took FOREVER! I'm exhausted Would have 

been better to spend the money on someone else to do my taxes Then I wouldn't be up 

at midnight And is it me, but isn't it supposed to be free to file? The prices we pay for 

other people to hold onto our financial records SMH Warning: If you have slow 

internet, it might make sense to file from your cell phone Maybe that would be faster 

And have as many of your documents ready as possible before you begin 

1142 200059866 2022-02-04 

05:38:18 

TurboTax Online 

Self Employed 

3 Tax fees Won't let you change your payment package if you clicked the wrong one I am not 

self employeed but I had to pay for it and it should have been free it was a simple 

return 

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Review Title Review Text 

1143 200061008 2022-02-04 

06:34:08 

TurboTax Online 

Self Employed 

4 TurboTax is great but they 

keep Up charging 

I love that TurboTax is easy to use and walks you through it but I hate that in order to 

do certain things you have to pay TurboTax advertises that it’s free but if you’re selfemployed you have to pay 

1144 200062425 2022-02-04 

08:28:34 

TurboTax Live 

Deluxe 

1 Turbo tax skamma Why is it every year I try to do it for free and every year I can't because my taxes are 

too complicated 

1145 200063056 2022-02-04 

09:51:50 

TurboTax Online 

Deluxe 

4 Why is the free version $78 Every time I click on the FREE version, I never get it It always cost me no matter 

what Yes, it is simple to use, and I like that I don't like being charged $78 no matter 

what 

1146 200063191 2022-02-04 

10:09:45 

TurboTax Live 

Deluxe 

2 Turbo tax is not free Turbo tax is not free! Not sure if all things are 100 percent accurate! 

1147 200063313 2022-02-04 

10:21:46 

TurboTax Online 

Deluxe 

1 ticks me off why do i need my last year taxes that i did with you guys then i had to pay 85 dollars 

for the free refund 

1148 200065505 2022-02-04 

12:36:00 

TurboTax Online 

Deluxe 

3 Great but with a pushy price Really simple and useful But I applied for a free file Then they added a credit that 

made it no longer a free file I tried removing the credit so I didnt have to pay any fees 

I even chose the base option But when I got to the end, I still had the credit and was 

FORCED to pay the fees and upgrade to file Definitely a huge annoyance 

1149 200070442 2022-02-04 

14:48:49 

TurboTax Live 

Deluxe 

4 Why the charges I like TurboTax but why do it charge you so much for a free service 

1150 200070717 2022-02-04 

14:54:01 

TurboTax Online 

Deluxe 

4 Easy to use Easy to use I love how simple the set up is I'm confident I do it correctly 

The biggest issue is how expensive it is for such a "easy" return The "Free" 

commercials are so deceitful and upsets me each time Honesty would be nice But the 

site works well 

1151 200072791 2022-02-04 

15:31:48 

TurboTax Live 

Deluxe 

2 Turbo Tax could do better Turbo Tax commercials show that it's free to file by 02/15 so why not honor that or 

change your wording and make it clear that it is not free to file 

1152 200074466 2022-02-04 

16:02:26 

TurboTax Online 

Premier 

3 Thorough but expensive They lure you in with free, convince you to upgrade because the free edition can't do a 

small thing Thats okay, the upgrade is only $90 but WAIT, there's more State is no 

longer part of the deal, that'll be another $40 

I've now only saved $15 over a tax professional 

1153 200074791 2022-02-04 

16:07:23 

TurboTax Online 

Premier 

1 Sucks They say it's free but in the end make me pay $79 to process my taxes 

1154 200074832 2022-02-04 

16:07:58 

TurboTax Live 

Deluxe 

2 Charged for services I didn't 

use 

I saw a deal to have live assistance for free if I file before a certain time I had an 

assistant tell me that there were complications coming up where I would need to pay 

for the full live service I told her I would file myself and went through the process, but 

was still charged for live services that I did not need I could not find where to disable 

this service and wanted to get my taxes filed Ended up spending more than I needed 

to 

1155 200075176 2022-02-04 

16:14:50 

TurboTax Online 

Deluxe 

2 Too many fees I was ok when it said $39 then they charge another $39 for the state and then another 

$39 for something you would use regardless What happened to free??? 

1156 200076396 2022-02-04 

16:35:23 

TurboTax Live 

Deluxe 

3 Turbo Taxis really good Turbo Tax is great but not when your trying to find the app to file for free 

1157 200077087 2022-02-04 

16:46:45 

TurboTax Online 

Deluxe 

2 Prepare for Fees! Nothing is free, even the "free" version cost $117 after they tack on fees 

1158 200077813 2022-02-04 

16:59:33 

TurboTax Online 

Deluxe 

3 NOT FREE It says FREE but as you along unless you pay for the services they are offering you can 

not file certain documents without paying/upgrading your service(s) So nothing is 

FREE 

1159 200078018 2022-02-04 

17:03:44 

TurboTax Online 

Deluxe 

4 file taxes was easy to use except I thought I was using the "FREE" file system but got charged 

$79 00 at the end 

1160 200078311 2022-02-04 

17:09:08 

TurboTax Live 

Deluxe 

1 Turbo tax is a pain Don't tell People it's free, when really it's not Second year doing it with you guys 

Love how easy it is but, hate how it's not free 

1161 200078425 2022-02-04 

17:11:28 

TurboTax Online 

Deluxe 

3 No Option For Free I have been using TurboTax for years It has never been free They get you every 

time 

1162 200079871 2022-02-04 

17:35:40 

TurboTax Live 

Deluxe 

3 Turbo Tax isn't cheep I think Turbo is getting too high in cost You say it is free, but it seems to cost to file I 

still like it 

1163 200061935 2022-02-04 

17:45:56 

TurboTax Online 

Deluxe 

1 Lots of hidden fees not 

disclosed until filing 

Well, I wanted to file for free but then found out I had to pay for deluxe for $39 Then 

they charged me $39 for some state thing Oh then you select to pay the suprise fees 

with your refund and they charge you another $39 for that Nearly $120 for something 

I intended to be free I'd take my business elswhere if I wasn't so lazy and they were 

complete I'll remember it next year and file a different way TurboTax blows 

1164 200080824 2022-02-04 

17:51:45 

TurboTax Online 

Deluxe 

3 Easy to use but not FREE 

anymore 

Easy to use but TurboTax doesn't allow you to file for free anymore which is very 

disappointing 

1165 200081392 2022-02-04 

18:01:46 

TurboTax Online 

Premier 

1 Free is not free My return wasn't complicated at all but still didn't qualify for free, plus they charge an 

extra 39 00 to pay using your refund Absolutely ridiculous 

1166 200088659 2022-02-04 

18:13:18 

TurboTax Online 

Deluxe 

1 TurboTax Continues to 

Include Hidden Fees 

TurboTax continues to include hidden fees You start out thinking you're filing for free 

or are only paying $39 Instead, they suck you in until you've spent too much time in 

the system to go with an alternative option Paying with your refund also isn't noted as 

an extra cost and I was already too far in the process (time-wise) to go back and enter 

my CC info I hate TurboTax and hope they get sued 

1167 200082287 2022-02-04 

18:16:33 

TurboTax Online 

Deluxe 

3 Free NOT Turbo tax is great but it is not free if filing e-file 

1168 200082357 2022-02-04 

18:17:35 

TurboTax Online 

Deluxe 

1 Advertises as Free Filing but 

never Free 

Every year I attempt to use Turbo Tax and its alleged free filing software, but it always 

forces an upgrade to its Deluxe version It claimed I had an HSA even though I did not 

and forced me to upgrade Do not advertise a free service that strong arms you into 

paying fees as the end of the return I despise Intuit and Turbo Tax and would not use 

it if there were better alternatives 

1169 200082697 2022-02-04 

18:23:47 

TurboTax Online 

Deluxe 

4 Turbo Tax is good Turbo Tax is still a fast and easy way to file your simple tax forms, not happy with the 

free filing options, now they charge 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1170 200082789 2022-02-04 

18:25:38 

TurboTax Live 

Full Service 

Deluxe 

4 Too expensive My expert & assistant were more than helpful!! The prices of the services are 

misleading though I was told it was going to be free because I did it before a certain 

date & then it was over 200$ because of my college document of how much I’ve paid 

for school this year which is unfortunate because i’m a broke college student 

1171 200083607 2022-02-04 

18:40:09 

TurboTax Online 

Deluxe 

1 turbo tax blows they say its free and it not 218 dollars later not cool 

1172 200084224 2022-02-04 

18:51:23 

TurboTax Online 

Deluxe 

5 Great for complex stuff Easy to use I'm said it's no longer free like it's advertised; it's free to fill out, but not 

free to file 

1173 200084391 2022-02-04 

18:54:34 

TurboTax Live 

Deluxe 

2 Way too expensive! Won't be using them next year! Way too expensive! Over 200 to file when says 

"free" 

1174 200084866 2022-02-04 

19:01:22 

TurboTax Online 

Deluxe 

2 Surcharges are annoying TurboTax is cool and pretty easy to use, but its marketing in being free or discounted 

is pretty unrealistic and they will charge you for things as you go, which can be helpful 

but personally I don't think the price is fair 

1175 200085391 2022-02-04 

19:13:00 

TurboTax Online 

Deluxe 

4 Very easy I use this every year and although I wish they would not advertise that it is "free" 

(because it is not) I really like using it!! 

1176 200085566 2022-02-04 

19:16:59 

TurboTax Live 

Deluxe 

4 Easy to Use / Prices increase 

every year 

Overall Turbotax is a great system for independently filing taxes The system is easy to 

navigate without assistance Questions can be answered using the live chat option 

Only negative thing I will say, prices seem to increase yearly "File Free" is not an 

option 

1177 200091922 2022-02-04 

19:17:02 

TurboTax Online 

Deluxe 

2 Not free False advertising Returns were not free this year might as well have it done by a 

professional 

1178 200085770 2022-02-04 

19:20:48 

TurboTax Online 

Deluxe 

3 TurboTax WAS Awesome For the past decade I have left the same review of TurboTax "Yay! Another year of 

filing my taxes in my pajamas!" Well, I did file my taxes in my pajamas again but I 

had to pay $85 to do it because even though my return was "simple" I had a 1099-G 

Unemployment form with two boxes of information to add to my return and the $0 

Free Federal/State does not allow a 1099-G form I hope you enjoy that $85 because it 

is the last you will get from me This will be the last time I am a TurboTax customer 

1179 200086469 2022-02-04 

19:34:36 

TurboTax Online 

Deluxe 

1 If it says free why do I pay I have to pay 107 00 for free tax returns Next year I will switch to honest people 

1180 200086498 2022-02-04 

19:34:57 

TurboTax Live 

Premier 

2 To expensive I was lead to believe this was free and it turned out to cost me alot 

1181 200086911 2022-02-04 

19:41:35 

TurboTax Online 

Deluxe 

4 VERY EASY NOT FREE AS ADVERTISED NOT FREE AS ADVERTISED NOT FREE AS 

ADVERTISED 

1182 200088227 2022-02-04 

20:06:00 

TurboTax Online 

Deluxe 

3 its ok Had to pay 107 00 to file my unemployment It wasn't free at all just saying 

1183 200096241 2022-02-04 

20:24:46 

TurboTax Live 

Deluxe 

3 Like the Live, but cost is 

high for nothing 

Like the live part of it, but i was trying for the free version but it was miss leading and 

had to pay for it It is false advertisement and it should have been free for something so 

easy to do on your own I don't understand why i had to pay for something that should 

have been free in the very beginning 

1184 200089290 2022-02-04 

20:25:01 

TurboTax Online 

Deluxe 

1 Turbo Tax never gives up on 

you 

It does not matter how many times you reject audit coverage Turbo Tax will ask you 

again and again hoping you accidentally press yes The undo button seems to be 

hidden very well Same with if you click to use a version of turbo tax that is not free 

You need to wait for a full moon and perform a sacrifice to undo it I don't any proper 

virgins so i sucked up and paid you to make it all go away 

1185 200089423 2022-02-04 

20:26:55 

TurboTax Online 

Deluxe 

1 Expensive A lot of money in terms of what the system does Offers "free" but its still $80 AND 

if you want the ridiculous charges pulled from your refund, they charge a "processing 

fee" of $39 when it costs them $0 to transfer that money Unfortunately my only option 

yearly is turbo tax in terms of getting done quick, but I hate this company 

1186 200096926 2022-02-04 

20:39:24 

TurboTax Online 

Deluxe 

3 I hate being tricked! I was told it was FREE for simple returns Mine was as simple as can be! Then, my 

bank has a link to Turbo Tax stating $34 instead of $39 so I chose that option since it 

was clear it wasn’t going to be “FREE” then I get to the last page and the statement 

said $39 for Turbo Tax to do your refund, (not $34 as I was led to believe), or Zero for 

IRS to do your E-File and both with a return within 21 days but no option to choose 

IRS! That’s sneaky and unethical Never again! 

1187 200063490 2022-02-04 

20:39:29 

TurboTax Live 

Deluxe 

1 Ambushed Why give free options if you are going to force charges on me at the end anyway 

1188 200090103 2022-02-04 

20:40:55 

TurboTax Online 

Deluxe 

2 TURBO TAX IS 

MISSLEADING 

Turbo tax said you could file for free But you end up paying over a hundred dollars 

anyway 

1189 200090138 2022-02-04 

20:41:39 

TurboTax Online 

Deluxe 

1 Not what it used to be First time I wasn't able to free file THey charged to file state and federal and then 

added on a processing fee to pay for taking fees out of refund Will use another tax 

program next year 

1190 200090259 2022-02-04 

20:44:20 

TurboTax Online 

Deluxe 

1 Disappointed I was disappointed that I wasn't able to take advantage of filing my taxes for free this 

year I was also disappointed there's a charge for having the fees taking out of the tax 

return I feel it's unacceptable to remove a person's choice The only positive I have at 

this time is that I can submit my taxes in the comfort of my own home and it was easy 

to submit 

1191 200090498 2022-02-04 

20:48:53 

TurboTax Live 

Premier 

3 TurboTax charge is sneaky Well, they say it's free, if it's simple Then later, there's a cost and it's very difficult to 

choose the lesser charge in fact the amount you're paying and for which one is not 

disclosed when you agree to pay It's just sneaky 

1192 200090546 2022-02-04 

20:49:58 

TurboTax Online 

Deluxe 

4 Second time filing with 

TurboTax 

Overall, TurboTax does make it easy to help guide you along your filing process With 

helpful tips and ways to impute your information The only downfall is at times when 

it says free or this is the price to pay for your filing, it keeps popping up At times there 

are ways you may hit a button and it add on a new total to your price Then when you 

go to delete, it is almost impossible to figure out how to do so Other then that, they 

make it pretty easy to file your taxes 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1193 200091163 2022-02-04 

21:02:28 

TurboTax Live 

Deluxe 

4 GOOD FILING WAS VERY EASY BUT DONT SAY ITS FREE AN THEN CHARGE US 

TO FINISH FILING 

1194 200091376 2022-02-04 

21:06:48 

TurboTax Live 

Full Service 

Deluxe 

3 Good but charged me my agent was amazing but i wanted my taxes free like it said but it wasnt 

1195 200092966 2022-02-04 

21:34:14 

TurboTax Online 

Self Employed 

1 hidden fees always starts off free then by the time im done its over 100 bucks 

1196 200100337 2022-02-04 

21:56:27 

TurboTax Online 

Deluxe 

3 Not so awesome TurboTax A little tedious this year than in others False advertising about filing for free 

Charged me $39 for filing and then tried to charge me another $39 for having the 

payment taken out of my return Not a good way to keep customer loyalty Next year 

I’m filing somewhere else 

1197 200094937 2022-02-04 

22:00:07 

TurboTax Live 

Deluxe 

1 Turbo tax is frustrating There are too many opportunities to upgrade, if you make the mistake of upgrading by 

accident you have to delete your whole return and start over Its also expensive, 

especially when i thought it was a free service 

1198 200095029 2022-02-04 

22:02:02 

TurboTax Live 

Deluxe 

2 Adequate Too expensive Advertises as free but is in fact not 

1199 200095077 2022-02-04 

22:03:03 

TurboTax Online 

Deluxe 

3 turbo tax is okay why do they say they are a free service but charge 109 dollars from your taxes 

1200 200095802 2022-02-04 

22:16:27 

TurboTax Online 

Deluxe 

4 reasonable Good layout and info but no way to exercise claim to use site totally free get the 

impression experience will not cost any more than dealing with tax time yet totally free 

cost 117 00 still a reasonable buy no need to hide costs 

1201 200065125 2022-02-04 

22:20:03 

TurboTax Live 

Deluxe 

1 it was suppos to free end 

costing mr 200 what arip 

ur adds say free but it not u guys suck rip off rip off 

1202 200096062 2022-02-04 

22:21:17 

TurboTax Online 

Deluxe 

3 turbo tax is expensive They say that filing is free until you get into it Then they charge you to take their fees 

out of your return I forgot that they did this and wasn't supposed to be using them this 

year Next year, I will remember 

1203 200102133 2022-02-04 

22:33:34 

TurboTax Online 

Federal Free 

Edition 

1 Aggressive Sales Tactics Increasingly manipulative sales tactics which complicate the process uneccesarily and 

force you to restart your tax filing if on any of these sudden pop-ups you click the 

wrong button Customer Service will attempt to convince you that your particular tax 

filing is not eligible for the free service, which is not true This will be validated by a 

Tear 2 Specialist, but again, if you just suck it up and do the whole thing over but 

always click NO (which is challenging, believe me the pop-ups are sudden and they 

place the YES button where you are hypnotized into assuming the NO button is during 

the filing process) There are many other free tax services which provide excellent 

customer service now that TurboTax has gained the name recognition to lean-into 

malign car salesman-esque ploys 

1204 200096951 2022-02-04 

22:39:58 

TurboTax Online 

Deluxe 

1 not FREE FREE FREE The fact that I put an amount for HSA, made the system charge me is ridiculous That 

is Not Freeeeeeeeeeeeeeeeeeeeeeeeeeee You should be upfront with customers and 

just say it cost $40 or more unless you have nothing to file 

1205 200097711 2022-02-04 

22:56:03 

TurboTax Online 

Deluxe 

3 good good but expensive they say its free but i ended up paying 166$ 

1206 200103328 2022-02-04 

22:58:43 

TurboTax Online 

Deluxe 

1 Free my a$$ If free means $100 deduction, yeah! Lie lie lie lie 

1207 200098473 2022-02-04 

23:12:38 

TurboTax Live 

Deluxe 

2 Says Free but isnt I selected file free, at the end i had to pay over $200 for the service 

1208 200098771 2022-02-04 

23:18:44 

TurboTax Online 

Deluxe 

2 Not worth $35 00 I don’t feel like this service, which has been free in the past, is worth $35 00 

1209 200098785 2022-02-04 

23:19:02 

TurboTax Online 

Deluxe 

2 Turbo tax is to expensive and 

going over the same 

Turbo was to be free there are no options to opt out off payment Ins extra Always 

had to go back and answer the same question again nd again 

1210 200098883 2022-02-04 

23:21:22 

TurboTax Live 

Deluxe 

5 Turbo tax is awesome It was really easy to file, but your commercial says it is free, and it is not free 

1211 200098939 2022-02-04 

23:22:41 

TurboTax Online 

Deluxe 

4 Turbo tax is great! Turbo Tax needs let you know you that it is not free 

1212 200099709 2022-02-04 

23:40:48 

TurboTax Online 

Federal Free 

Edition 

4 TurboTax is simple This year I did not like how a 401k credit was given to me, that I didn’t want, just so 

you could upgrade me from the free edition I did not want to pay $78 for a $19 credit 

1213 200099730 2022-02-04 

23:41:17 

TurboTax Online 

Deluxe 

3 Confused about return They got me the largest refund but even though I said I wanted a free return I ended up 

paying 117 0 because of retirement contributions equalling a 10 00 refund It wouldn't 

let me eliminate the claim for the retirement credit and so I ended up paying for 

something I wanted for free 

1214 200105249 2022-02-04 

23:42:54 

TurboTax Online 

Self Employed 

1 I hate the sneaky upsells and 

selling of my info 

Far too many annoying attempts to upsell Deliberately misleading advertising 

peppered throughout the process (free this or that but it's not really free, it's free with 

purchase of some other thing you don't want ) If you get direct deposit, there is no way 

to opt out of allowing Turbotax to sell your personal financial information to 3rd 

parties who will use it to market at you Oh if you read the fine print leaving a review 

about how much you don't like it means you get even more spam! No way to opt out 

for that, either You suck, TurboTax 

1215 200105321 2022-02-04 

23:44:25 

TurboTax Online 

Deluxe 

1 Too expensive now! Charged 

me the $39 twice!! 

Like the title says TurboTax charged me twice for the package They went from having 

a free option to the cheapest option is $78 now? $39+$39 I’m pretty sure they are 

not supposed to charge me twice, no where did I read I would have to pay it twice or I 

would have used another service Sad because I’ve used turbo tax my whole adult life 

and now at a time when people are struggling they up their prices that much!! Thanks 

Turbo tax!!! 

1216 200068015 2022-02-04 

23:52:29 

TurboTax Online 

Deluxe 

1 What a scam this is This is such a scam, it's not free by any standard and they want so much unnecessary 

information before they will let you file Its just an scam to sift your personal 

information 

1217 200100559 2022-02-05 

00:01:32 

TurboTax Online 

Deluxe 

4 it was easy i thought it was going to be free this is the first time not receiving federal kinda 

surprize and dont understand but none with it just wanted it done and off my 

plate but thank you turbo for helping 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1218 200100759 2022-02-05 

00:05:45 

TurboTax Online 

Deluxe 

4 Very Nice Program Easy to 

use 

I like the way the web page looks and work, I started using the turbo tax program 

because they said free, not really the case It works ok for the time put into it 

1219 200101678 2022-02-05 

00:25:00 

TurboTax Online 

Deluxe 

3 Great everything was great, easy to follow directions, the down side was when filing you 

have to pay or start over When I started I had selected file for FREE I do not know 

when this change, I declined all the upgrade prompts 

1220 200102708 2022-02-05 

00:45:33 

TurboTax Online 

Deluxe 

3 Took forever, no cheaper 

than in person 

I had a fairly simple return this year (one job, single marriage with 2 bio kids, no 

moving, new cars, etc) so I thought I'd do my taxes this year on here instead of like I 

usually do through my accountant Of course, it's not super clear they are only doing 

the federal taxes for $39 (and of course, filing for "free" is advertised, although at least 

I was smart enough to know that wouldn't happen) The whole time, it adjusts the top 

state refund like you are going to get that too and then bam, only for $39 There were a 

lot of that came up that didn't explain the issue and I couldn't remove it or figure out 

the issue The bot WAS helpful but couldn't answer everything Honestly, this took 

longer and was more expensive than doing it with my local accountant I honestly wish 

I wouldn't have wasted my time and money on here this year 

1221 200102782 2022-02-05 

00:46:45 

TurboTax Online 

Self Employed 

3 I bit expensive This seems to be a great platform AND THEN your free file goes poof out the door for 

any credits or door dash, uber, etc But, all in all it was worth getting finally completed 

and e-filed doesn't hurt that they allow you to pay them from your fed refund 

1222 200102887 2022-02-05 

00:49:06 

TurboTax Live 

Basic 

4 fees i didnt want to use the max benefit and something else that totaled out to be $89 i just 

wanted to file free like always yall claim it was free up until 3/31 but it wasnt not 

happy this year but still gave yall 4 stars 

1223 200071324 2022-02-05 

01:05:06 

TurboTax Online 

Deluxe 

1 Couldn't select free return 

option 

Wasn't able to return for free because I had a 1099-G, even though I set it up without it 

and it made no difference in my return Just more money grubbing bullcrap for another 

faceless company 

1224 200103793 2022-02-05 

01:10:23 

TurboTax Online 

Deluxe 

2 Free is never Free They 

alway get their fees 

They constantly harass me about filing my taxes Then they claim to be free, but 

constantly hound you to upgrade filing option and even after declining it multiple 

times, somehow they still charge me fees 

1225 200103954 2022-02-05 

01:13:36 

TurboTax Live 

Self-Employed 

1 turbo taxes is not fair turbo taxes is not fair at all and its my last time to file my taxes with you,because you 

can't charge me $290 yet you say that for free i really don't know what's free means to 

you but to be honest its my last time at least i'll go to agencies who's under IRS and 

they file for free without charging anything but its very sad to me a low income earner 

1226 200072787 2022-02-05 

01:31:46 

TurboTax Live 

Deluxe 

1 Hidden fees are terrible You drag people in with the file for free scam and next thing you know you are $200 

deep in fees that you HAVE to pay or you can't move forward, reducing your refund 

SCAM 

1227 200105308 2022-02-05 

01:43:59 

TurboTax Live 

Self-Employed 

3 turbo tax is not free Turbo tax is advertised as being free This is very misleading It is only free to use the 

website to file taxes However, Then you charge too much to actually cut the check 

and to file the tax returns In all actuality, the customers do all the work Very 

misleading 

1228 200112489 2022-02-05 

02:21:34 

TurboTax Online 

Deluxe 

1 Turbo Tax Has false 

advertising 

Turbo Tax advertises everywhere about free filing, yet I end up paying every year On 

top that they wasted money printing a coupon and mailing it to me, yet there was 

nowhere to enter the coupon 

1229 200107532 2022-02-05 

02:32:21 

TurboTax Online 

Deluxe 

1 turbotax same old refund 

year after year 

Turbo tax site is like any other site that claims you file free Nothing is free free is 

00 00 not $88 

1230 200107693 2022-02-05 

02:35:32 

TurboTax Online 

Deluxe 

1 HATE TURBO TAX Turbo tax says it's free and let's you go through the entire thing and then charges you a 

huge fee on what is a standard return 

1231 200113360 2022-02-05 

02:44:22 

TurboTax Online 

Deluxe 

4 False Advertising yet 

unmatchable product 

I really appreciate this product and there is nothing comparable for filing your taxes 

online TurboTax is heavily advertised as a free product, yet I found myself constantly 

agreeing to more fees and added charges as I went through the process 

1232 200108610 2022-02-05 

02:57:16 

TurboTax Live 

Deluxe 

4 Tired The Free, But It Cost 

Me 

I was a first time user with TURBOTAX, I thought I try the free option, but the System 

insisted I buy the Deluxe Package or it would not let me file my Taxes I guess in the 

end there is no FREE Everything COST 

1233 200109606 2022-02-05 

03:19:26 

TurboTax Online 

Federal Free 

Edition 

4 Tax Return Great and easy experience filing my taxes online I tried to file for free, however the 

system would not allow me 

1234 200109746 2022-02-05 

03:22:17 

TurboTax Online 

Deluxe 

3 I like turbo tax I like turbo tax but i dont like how i went from filing for free to paying over 100 

dollars 

1235 200110540 2022-02-05 

03:36:52 

TurboTax Online 

Deluxe 

2 Watch out for hidden costs The platform itself is good, user friendly and thorough They lure you with the 

promise of free Fed and State returns on simple returns You might think you have a 

simple return but chances are you don't so expect to pay $39 if you want to proceed 

Watch out though because they'll charge you another $39 for State (plus taxes) If you 

want a truly "free" platform, this definitely isn't it 

1236 200112138 2022-02-05 

04:13:54 

TurboTax Online 

Deluxe 

1 Deceiving amount I tried to apply for my taxes the free site But here I am paying $122 00 I wouldn't m8 

d paying the $39 But at the end it makes you pay for all 3 amounts This is deceiving 

1237 200112880 2022-02-05 

04:30:04 

TurboTax Live 

Deluxe 

2 Turbo tax is not FREE TurboTax is misleading the ads claim it's free free free How about lie lie lie Every 

year i pay more and loose more of my income 

1238 200061176 2022-02-05 

04:44:03 

TurboTax Online 

Self Employed 

1 you suck I THOUGHT TURBO TAX WAS FREE!!!! EVIL and this is false advertising 

1239 200113994 2022-02-05 

05:00:50 

TurboTax Online 

Deluxe 

4 Free until nearly completed Filing is free until it changes to "Upgrade to Turbo Tax Online Deluxe" for $39 00 

Then it charges $39 00 for the Federal return and $39 00 for the State return for a total 

of $117 00 in fees 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1240 200114460 2022-02-05 

05:11:06 

TurboTax Online 

Deluxe 

1 Awful I have filed with Turbo tax for the past 8 years, this is the first year I had an awful 

experience 

I chose the $39 option since it would help with the extra tax breaks It made it sound 

like this $39 would cover both federal and state BUT IT ONLY COVERED 

FEDERAL AND THEN CHARGED ME ANOTHER $39 TO FILE STATE OR I 

WOULD HAVE TO REDO MY STATE RETURNS AFTER I ALREADY 

COMPLETED THEM 

This should have been disclosed from the start Very misleading Do not pay for the 

extra services, I never had a problem filing for free I ended up paying more to file than 

what I originally owed 

1241 200115020 2022-02-05 

05:25:06 

TurboTax Online 

Deluxe 

2 force charge I was forced to upgrade my Free Filing to a Deluxe file Which was $39 for state AND 

$39 for Federal Then right when I'm about to file, I double check the files and turns 

out they added another $39 for the "Turbo Tax Fees" 

1242 200115412 2022-02-05 

05:39:51 

TurboTax Online 

Deluxe 

3 NOT FREE I WAS CHARGED TOO MUCH FOR SUCH AN EASY RETURN STATED THAT 

IT WAS FREE IT COULDNT GET ANY EASIER 

1243 200115780 2022-02-05 

05:57:40 

TurboTax Live 

Deluxe 

1 will not use again I do not 

think 

You lied You raised my rates again and you stated FREE I have put up with your 

increases but when I do all the work and all you do is review and then charged me 

$217 WOW 

1244 200116098 2022-02-05 

06:12:33 

TurboTax Online 

Deluxe 

1 always charges more without 

my approval 

first its free, then its 49, then its 49x2, now its 39x2+49 122 dollars for free tax 

filing the program itself its great 

1245 200117634 2022-02-05 

06:37:01 

TurboTax Online 

Premier 

4 TURBO TAX is Good! Turbo Tax did all the normal expected things that I have gotten from it before The 

only difference is that it charged me more this year than previous years I went ahead 

and used it this year because it already had most of my information from previous 

years, but I was offered my taxes to be done free of charge electronically regardless of 

my filing status 

1246 200118291 2022-02-05 

07:34:54 

TurboTax Online 

Deluxe 

4 I love using Turbotax, BUT I've used Turbotax every year for the last 6 years and it's fantastic My only gripe is 

that I have simple taxes so I've always used the free product but the last two years I get 

to the end and it tells me I *HAVE* to upgrade to deluxe! This year it was way more 

expensive then last year with their premium audit protection It drives me nuts, 

especially after going through all the work and only finding out in the end that I have 

to pay I don't appreciate the surprise, is all 

1247 200118579 2022-02-05 

08:09:32 

TurboTax Online 

Deluxe 

1 Don't Recommend Im very unsatisfied with Turbo Tax due to a lot of reasons I file taxes for myself and 

saw that they were filing taxes for free till 2 15 22 and wanted to go ahead and do that 

since I file simple taxes I tried for multiple hours to do it that way and it wouldn't let 

me Its stupid to advertise something and then not even be able to use it 

1248 200119318 2022-02-05 

10:03:47 

TurboTax Live 

Deluxe 

1 The TurboTax commercials 

are misleading 

They tell you you can do free file on TV all the commercials and all the ads but 

honestly if you collected unemployment throughout the pandemic they force you to 

pay for one of their services they wouldn't allow me to file the state taxes which is 

going to cost me even more and now out of my refund it's cost me over $150 which I 

think is ridiculous considering they say it's free 

1249 200119446 2022-02-05 

10:22:13 

TurboTax Online 

Deluxe 

1 No more "free" TurboTax This will be my last time filing with TurboTax as there is no true free filing any longer 

1250 200121051 2022-02-05 

12:32:57 

TurboTax Online 

Deluxe 

2 Used to be better Been using this for many years and it seems each year it gets worse for pop-ups/ ads I 

just want to do my taxes, not be bombarded with garbage I could see it if it was free, 

but I'm paying for the service, not paying for ads No I don't want the extras for the 4th 

time! 

1251 200123103 2022-02-05 

13:46:58 

TurboTax Online 

Deluxe 

1 Very disappointed First you say i can use the free program, then it says i need to do the deluxe for $39 

then at the end it turns into $117! Next year ill be using a different company! 

1252 200124911 2022-02-05 

14:31:21 

TurboTax Live 

Deluxe 

4 They'll get you with the fees 

in the end 

Just saying, they'll trick you into paying It works, and it's great, but definitely not free 

1253 200124992 2022-02-05 

14:33:25 

TurboTax Live 

Self-Employed 

2 would be great if the fees was 

upfront 

honestly this will be my last year using this product it always say free but i end up 

paying $200-$300 to file my taxes yes i love the audit defense which is rougly 49 

bucks but all the other hidden fees were just too much 

1254 200125898 2022-02-05 

14:54:38 

TurboTax Online 

Deluxe 

1 Turbo Tax is becoming a 

scheme 

It says file for free then when you get to the end, a bunch of services I did not receive 

nor asked for is being added 

1255 200127717 2022-02-05 

15:30:26 

TurboTax Online 

Deluxe 

2 TurboTax is not free Turbo Tax says free to fill I just spent $117 to file!! That is not adding anything extra 

1256 200128084 2022-02-05 

15:39:14 

TurboTax Live 

Deluxe 

4 turbo tax is good i like using turbo tax but every year I have to pay more to have my taxes done with this 

software and it is supposed to be free The 1st year it was free after that it doesnt allow 

me to use the free options 

1257 200128229 2022-02-05 

15:42:30 

TurboTax Online 

Deluxe 

3 Shouldn't advertise as free Great experience at doing my own taxes for the third year in a row But didn't like 

finding out it cost me $117 dollars at the end They shouldn't advertise as free 

1258 200129620 2022-02-05 

16:09:59 

TurboTax Online 

Deluxe 

4 Turbo Tax Works While Turbo Tax makes filing simpler, the online filing format is not always straight 

forward It says Free, but somehow I ended up paying $34 because ez form was not 

presented as an option 

1259 200130215 2022-02-05 

16:21:45 

TurboTax Online 

Deluxe 

3 I mean, I'll keep using them, 

but 

It really irritates me that FREE FREE FREE is advertised in big letters but when you 

dive in, every little extra drives the cost up 401k? 40 bucks Lived in two states? 40 

bucks Live in one state, but work in another? 40 bucks I've been a customer the past 

6 years, but have become disenchanted with the service in the last two 

1260 200130441 2022-02-05 

16:25:24 

TurboTax Online 

Deluxe 

1 Force you to pay right before 

you try to file 

Lead me to think I would be able to file for free, like every other year i've used 

TurboTax, right up until I tried to file Then they forced me to pay or find another 

service after entering in all my info 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1261 200131333 2022-02-05 

16:40:58 

TurboTax Online 

Deluxe 

2 Ah For some reason this year it made me use a part time resident form which had difficult 

questions I took me way longer to fill out this year than any other year Not happy 

about it oh an unhappy about the fees i have a basic refund now that my kids are older 

and it wont let me do the free one So now they charge $39 for federal and $39 for 

state and $39 to use deduct from taxes This is not free 

1262 200131416 2022-02-05 

16:42:27 

TurboTax Live 

Deluxe 

3 Shouldn't Advertise it's a free 

Service 

Great Service overall, makes filing very easy and for that I would give a 5/5 stars but I 

was told until March 22, it is free of charge? I was charged about $200 for the service, 

steep, no? expected free, paid $200 I would still recommend and use this service 

though 

1263 200131616 2022-02-05 

16:46:33 

TurboTax Online 

Deluxe 

3 Nor FREE The physical filing process was just fine, and easy The fact that it told me it was free 

and then wouldn't allow me to file under anything below deluxe was aggravating My 

"free filing" ended up costing me $100 

1264 200132054 2022-02-05 

16:54:39 

TurboTax Online 

Deluxe 

3 Ease to submit - hidden fees TurboTax does make filing easy, but the hidden fees are frustrating They advertise 

free - nothing is free In fact, the fee doubled when depositing refund into my account 

Not right Deceptive at best 

1265 200139141 2022-02-05 

17:16:06 

TurboTax Online 

Deluxe 

1 Deluxe has no value, I feel 

scammed 

Yeah there's really no benefit for the average person, I don't think I don't see anything 

that's different from previous years where I used the free version I called to ask if 

there was a way to use the free version and was told no? Seems pretty rough, 

especially when I'm only getting like a couple hundred back to begin with Discount or 

not, its a joke 

1266 200133277 2022-02-05 

17:17:32 

TurboTax Live 

Self-Employed 

3 Service Review Chris in NE with whom I spoke was a great help I gave 3 stars because the automated 

chat was not helpful and wasted my time Turbo Tax tries to sell too much stuff when 

all I want to do are my taxes And the big problem between deciding whether I should 

give a 3 or 2 stars, is I still can't get an answer to why I am charged $199 for a service 

when I thought the services is free This is the second year I can't get an answer 

1267 200133355 2022-02-05 

17:18:55 

TurboTax Online 

Self Employed 

3 I've been paying a fee Y'ALL SAY IT'S FREE TO FILE BUT SINCE I'VE BEEN FILING WITH Y'ALL 

I'VE PAID A FEE 

1268 200133893 2022-02-05 

17:27:38 

TurboTax Online 

Deluxe 

1 "Free" turbo tax I am tired of seeing adds on adds on adds for a free service that ALWAYS tells me I 

have to upgrade my package halfway through to get my taxes filed I have been using 

this service, as I am told, for 7 years These last two years have been the LOWEST I 

have ever gotten (170 and 50) and I have to pay for that?!? Absolute joke 

1269 200135094 2022-02-05 

17:51:38 

TurboTax Online 

Deluxe 

3 turbo tax is expensive good experience but high fees cant seem to ever get free filing as advertised on tv 

1270 200141437 2022-02-05 

18:01:20 

TurboTax Live 

Deluxe 

1 sucks Just because of a 1099-R form, I was not able to file the free forms Turbo tax SUCKS 

1271 200135614 2022-02-05 

18:02:50 

TurboTax Online 

Deluxe 

4 Too many "ads" to upgrade Aside from seeing too many "ads" to upgrade, it was helpful Also, I was very 

surprised that the free version of turbo tax did not have unemployment 1099G forms 

(WTH??) with the pandemic and half of america being unemployed, there is really no 

reason that the basic version should not have had the 1099G form Therefore, I had to 

upgrade and pay an extra $40 I was not happy about that Nothing is really ever free 

I should have known better 

1272 200135745 2022-02-05 

18:05:51 

TurboTax Online 

Deluxe 

1 Never free I signed up for free and before I know it I'm paying TurboTax half of my return 

1273 200142383 2022-02-05 

18:18:33 

TurboTax Online 

Deluxe 

1 TurboTax is expensive I love how TurboTax advertises free tax filing options, and yet it costs me 80$ every 

year It's a scam!! 

1274 200136364 2022-02-05 

18:19:09 

TurboTax Online 

Deluxe 

3 Not free to file Even though it's advertised as being free to file, you still will have to pay if you want 

to file through TurboTax I ended up paying $117, which is still cheaper than a lot of 

others 

1275 200142636 2022-02-05 

18:24:00 

TurboTax Online 

Deluxe 

2 Turbo tax hidden fee - ? 

trustworthy 

I was told that I could not file the free tax return due to having collected 

unemployment I don't believe this was so I believe I was tricked into filing a product 

that forced me to pay They kept pushing me towards a higher paying product It's too 

much!!! 

1276 200136646 2022-02-05 

18:25:21 

TurboTax Online 

Deluxe 

3 Love Turbotax But I hate that you guys advertise free and every other year it's been free and now 2021 

taxes this year you charge $100+ Its kind of ridiculous 

1277 200136906 2022-02-05 

18:30:39 

TurboTax Online 

Deluxe 

4 Content with my purchase! Very helpful information along the way and easy to step through alone It brings up 

things for review to help you figure out where you're entering things wrong At the end 

it surprised me with a $82 payment but that was because I added things I wish it 

would've hinted to me that it wouldn't be free when I did that though Overall satisfied 

1278 200138210 2022-02-05 

18:56:46 

TurboTax Online 

Deluxe 

2 The fees!!! I paid $100+ dollars to file and I am a broke mother and a graduate student It was 

supposed to be free Wow, that's far from free Might do another way next year! 

1279 200144716 2022-02-05 

19:04:00 

TurboTax Online 

Deluxe 

1 Turbo tax lies The experience was good ok but it sad it be free it charge $0 and i made sure to pick 

all the free options and i still got charge to $78 so be careful its not free 

1280 200119108 2022-02-05 

19:27:40 

TurboTax Live 

Deluxe 

2 I do not like turbo tax They advertise free service, then throughout the process of filing the continue to up 

sale products and finally tell you that you have to upgrade to a paid service to 

continue They are so deceiving 

1281 200140244 2022-02-05 

19:38:15 

TurboTax Live 

Deluxe 

2 Its good but didnt give me 

choice to do for free 

Didnt give me choice to do for free, good thing refund was enough to pay for it and 

fees 

1282 200140591 2022-02-05 

19:44:37 

TurboTax Online 

Deluxe 

1 Misleading File free all the way If you purchase one of their plans it charges you 3 times Instead 

of paying just the $39 I had to pay them $117 Very upset 

1283 200140863 2022-02-05 

19:49:35 

TurboTax Live 

Premier 

3 expensive the step by step is wonderful But for what was done, I found it to be expensive 

there should have been an option offered which was less expensive Especially since 

you advertise free returns I'm disappointed 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1284 200140914 2022-02-05 

19:50:25 

TurboTax Live 

Deluxe 

4 Turbo Tax easy to use The step by step process is easy to navigate and will inform the user of inconsistency's 

or points that need revisited for assurance of accuracy The service is not free however 

for most users and continues to get more expensive each year 

1285 200147440 2022-02-05 

19:53:30 

TurboTax Online 

Deluxe 

1 TurboTax Lies There is no free return You will have to pay No matter what You have to debate 

between how much you are getting back and how much you are willing to give a 

company that lies to compromise to get your taxes done, 

1286 200141090 2022-02-05 

19:54:12 

TurboTax Online 

Deluxe 

2 Turbo Tax Negative Changes 

over the years 

Over the many years that I have used Turbo Tax I have been extremely satisfied with 

the manner in which Turbo Tax calculates my taxes However, the last few years of 

dealing with Turbo Tax have been frustrating for a retired person of limited means 

Each year there seem to be more and more financial traps built in to duke one into 

spending money with each page turned 

I began my taxes this year with the impression that it was free yet instead when 

completed I was subjected to paying in order to file once done 

Great product, if it wasn't for being highjacked in order to file 

1287 200141449 2022-02-05 

20:01:31 

TurboTax Online 

Self Employed 

4 Turbo Tax #1 I have used Turbo Tax for years Not sure why commercial says it is free no matter 

how it is filed if done by February 15th, 2022 and I had a charge of 90 00 

1288 200141901 2022-02-05 

20:10:15 

TurboTax Online 

Deluxe 

4 Very easy It was easy to do from my phone but no way to change from deluxe to the free version 

1289 200142047 2022-02-05 

20:12:44 

TurboTax Online 

Deluxe 

4 TurboTax Quality Helpful but not entirely true as free advertised online 

1290 200143030 2022-02-05 

20:32:12 

TurboTax Live 

Deluxe 

3 Turbo tax is not as good as it 

used to be 

I have used TurboTax for years and this latest price increase is disappointing no free 

options price doubled and I only use this cause it is faster than snail mail 

1291 200143136 2022-02-05 

20:34:18 

TurboTax Online 

Federal Free 

Edition 

4 East to use easy to use, However it would not let me continue the free edition till I upgraded to 

29 00 version 

1292 200143402 2022-02-05 

20:39:36 

TurboTax Online 

Deluxe 

1 So mad Would not let me use the free version and kept asking for more and more upgrades 

next year I'm paying an actual person to do my taxes 

1293 200143658 2022-02-05 

20:43:45 

TurboTax Online 

Deluxe 

1 Turbotax Sucks They say it's free Used to be free And then charge $39 for federal, $39 for state, oh 

and $39 for the option to pay with your return You guys suck, I am taking accounting 

classes for next year Way to empower the people!!!!! 

1294 200144855 2022-02-05 

21:07:26 

TurboTax Online 

Deluxe 

1 Turbo Tax Sucks Turbo tax is "free" but it costs 39$ to file your federal and 39$ to file your state, but 

also 39$ to pay them with your return I didn't know they were taking out all this 

money 

1295 200145273 2022-02-05 

21:15:15 

TurboTax Online 

Self Employed 

4 Great except advertised as 

free when it NEVER is 

Great except advertised as free when it NEVER is!! 

1296 200145428 2022-02-05 

21:17:43 

TurboTax Live 

Deluxe 

3 Watch for pricing I have used Turbo Tax for several years and appreciate the easy navigation and live 

assistance However, it is advertised as free, and every year I have to pay a large fee to 

file my taxes I would still recommend Turbo Tax, just be aware it is not free 

1297 200145830 2022-02-05 

21:24:13 

TurboTax Live 

Deluxe 

4 Turbo tax is good I heard Turbo Tax was free, why am I paying $207 for filing, 

1298 200151914 2022-02-05 

21:24:54 

TurboTax Online 

Deluxe 

1 I HATE TURBOTAX FOR FREE MY A** GOT CHARGED 107$!! I am a working full time student, I 

clicked to file FOR FREE I do not own a home, pay rent, anything MY TAXES CAN 

BE DONE THROUGH A SIMPLE FILE I got little to no returns because this awful 

website robbed me and charged me without me knowing until the end F** THIS 

WEBSITE 

1299 200152456 2022-02-05 

21:36:27 

TurboTax Online 

Premier 

1 Screw TurboTax Literally, screw you and your free filing paid 160$ for some bullsh$t that left me more 

confused than when I started Next time I'll just go to H&R Block because at least 

they'll help Worse service ever 

1300 200147252 2022-02-05 

21:50:22 

TurboTax Live 

Deluxe 

2 Hidden Prices I started out with the free promo, then somehow ended up paying $200 

1301 200147272 2022-02-05 

21:50:42 

TurboTax Online 

Deluxe 

2 Took My Money! they MADE me pay the 39$ for the deluxe package just to finish filing my taxes 

Along with another 140$ processing fee Have fun paying a "free" tax filing website to 

help with taxes! Enjoy your minimum 

1302 200147406 2022-02-05 

21:52:55 

TurboTax Live 

Basic 

1 confusing The site is confusing says free then you have to lie to get the fre version 

1303 200148816 2022-02-05 

22:21:27 

TurboTax Online 

Deluxe 

3 a little disappointed I don't like how they have it advertised that TurboTax is free until the 15th and then 

make you purchase the deluxe that says $39 dollars and ends up being $117 00 There 

is no other option but the deluxe or the max 

1304 200149100 2022-02-05 

22:27:44 

TurboTax Online 

Self Employed 

3 TurboTax was easy my experience with turbo tax wasn't so bad I am not understanding why there is a fee 

that I have to pay when I am done filing I thought it was free 

1305 200149109 2022-02-05 

22:27:54 

TurboTax Online 

Deluxe 

4 Liked it better when I could 

download turbotax 

I thought this version was free, but it cost $39 00 I can live with that just be upfront 

about it I didn't like you trying to get me to purchase more than I needed I really hate 

that you went along with Apple to make it where you could only use the disc for 

certain versions of IOS software Its a shame that those of you with lots of money are 

steadily trying to take more money from the poor person 

1306 200149202 2022-02-05 

22:29:44 

TurboTax Online 

Deluxe 

3 Make you sign up instead of 

Free 

It is super simple, but the won't let you file for free 

1307 200149297 2022-02-05 

22:31:39 

TurboTax Online 

Deluxe 

1 Turbo Tax should be free as 

advertised! 

Turbo Tax shouldn't force customers to upgrade to more expensive packages It's 

advertised as free its not 

1308 200149472 2022-02-05 

22:35:34 

TurboTax Online 

Self Employed 

1 turbo tax sux what happened to FREE!!!!!!!!! 

kiss off, free,yah right!! 

1309 200149969 2022-02-05 

22:45:09 

TurboTax Online 

Deluxe 

1 Can't figure out why my 

taxes are never free 

My taxes were very simple this year and yet Ive had to pay for the last two Last year 

made sense since I had deductions and like 3 different jobs But this year I expected it 

to be free with two W-2 jobs and I had to pay My boyfriend has 2 W2 jobs and didnt 

have to pay 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1310 200150131 2022-02-05 

22:48:12 

TurboTax Live 

Premier 

3 The features are great but 

beware the costs 

Their commercials preach the word FREE yet they try to add and upgrade costs at 

every turn I think the software is top notch but just tell me a price and stick to it 

Deceptiveness is what will drive me to HR Block 

1311 200155623 2022-02-05 

22:50:26 

TurboTax Online 

Deluxe 

1 Bait and Switch I was expecting to file free, but then my returns were held hostage while I was forced 

to pay a discounted fee of $39 for EACH RETURN OMG Please beware unless you 

are okay with this unpleasant sort of surprise at the end of an otherwise okay 

experience 

1312 200150570 2022-02-05 

22:56:47 

TurboTax Online 

Deluxe 

4 it's not really free It's easy, fast but Free isn't free so stop advertising it as such 

1313 200150651 2022-02-05 

22:58:14 

TurboTax Online 

Deluxe 

1 it cost and not free I thought filing my federal taxes and state would be free but after all that it cost me 

$119 00 

1314 200150877 2022-02-05 

23:02:49 

TurboTax Online 

Deluxe 

2 Turbo tax Is convenient I feel like it’s says it’s free but you are being charged for using the service there isn’t a 

free manual option on here 

1315 200151092 2022-02-05 

23:07:09 

TurboTax Online 

Deluxe 

2 Long termTurbo Tax user is 

disappointed this year 

After filing with turbo tax for 7 consecutive years, I am completely disappointed this 

year with Turbo Tax! There are so many advertisements around about filing for free by 

using Turbo Tax Well on the website they do not have an easy or even apparent 

option to be able to find and select that as an option They don't list all of their filing 

options together so it is misleading once you select turbo tax deluxe start free option 

You really are not starting for free So I had to go to an obscure part of the Turbo tax 

website to find the choice and then select it on that site to be connected to the turbo tax 

website with which we are all familiar This information i found on my own after 

talking to 2 support people, about 40 minutes a piece, who were polite but unsure as to 

being able to find it Once I got past that hurdle, I had to by erase all of my 

information and start over per the advice of one of called in support person That 

move resulted in being quite frustrating especially since it didn't change my situation 

Lastly, I found a discount as a perk from one of my memberships And again, it was 

another fail in application of it, resulting in not receiving a tax for which I am 

technically qualified Unfortunately, after being a long term customer, I was not able to 

make use of their discounts that they are advertising 

1316 200151696 2022-02-05 

23:20:16 

TurboTax Online 

Deluxe 

4 Turbo Tax is easy!!! It is not as FREE as they say it is!!! It cost too much!! 

1317 200151913 2022-02-05 

23:24:54 

TurboTax Online 

Deluxe 

3 Still paying for free tax file why are you still charging to file taxes for free version 

1318 200157136 2022-02-05 

23:25:53 

TurboTax Online 

Deluxe 

3 TurboTax is a money grab Everything you need they suddenly charge a fee They claim it's free, but if you 

received unemployment you need to upgrade to deluxe Then, if you wanted to file 

state & federal taxes (which is obviously what everyone is there for) you need to pay 

ANOTHER $39 Huge rip off 

1319 200152470 2022-02-05 

23:36:40 

TurboTax Online 

Deluxe 

2 Sucks it says free then u pay Not free when say it is , at first then you pay for it 

1320 200152486 2022-02-05 

23:37:06 

TurboTax Online 

Deluxe 

2 Easy to use and get charged 

more than you expect 

I have seen all of the ads from TurboTax about filing your taxes for free Yet, I was 

charged $78 to file my taxes! I just wish they were a bit more transparent about how 

much you are going to be paying for their service That being said, it is super userfriendly and takes literally all of the hassle out of doing taxes 

1321 200153080 2022-02-05 

23:50:22 

TurboTax Online 

Deluxe 

2 We thought turbo tax was 

free 

Why are we getting charged 117 00 when it was supposed to be free It was more 

difficult this year to fill out 

1322 200154248 2022-02-06 

00:17:19 

TurboTax Live 

Deluxe 

1 Disappointed I use what I thought was a free turbo tax on line I had to pay 168 00 I am trying to 

ratify this now I was supposed to get a call in nine minutes it's been an hour and nine 

minutes I have been using turbo tax over 5 years and this is the first time I was ever 

charged this much 

1323 200155128 2022-02-06 

00:38:26 

TurboTax Online 

Deluxe 

2 hidden fees its not FREE FREE FREE FREE 

Hidden fees for state taxes 

and most frustrating hidden fee for the "option to use your refund to pay" ???? what 

kind of stupid fee is that 

1324 200155778 2022-02-06 

00:53:50 

TurboTax Online 

Self Employed 

1 FEES I appreciate the easiness of the interface, but I used to use the free version and it didn't 

take away from my refund Now, because I drive for Instacart and moved, it $206 in 

fees Ridiculous 

1325 200155881 2022-02-06 

00:56:36 

TurboTax Online 

Deluxe 

1 So sad that you used to be 

able to file for free 

You can't file for free anymore which is what made using turbo tax so great And I 

know, they tell you exactly how to start over so that you can still file for free but it 

doesn't work On top of that, they want to charge for federal and state separately and 

worse still, it's an additional charge to have the cost taken out of your federal refund 

1326 200156737 2022-02-06 

01:16:42 

TurboTax Live 

Deluxe 

1 Overpriced Try to advertise they are entirely affordable and low prices/free filing Entirely 

inaccurate Had to pay over $200 to file online because they don't tell you there are 

any filing fees in advance No one is a "simple" tax filer anymore according to them 

and you have to pay for any other filing If I had known in advance before taking the 

time to entire all of my husband and I's information, I would have either paid someone 

else $200 to file or bought turbotax myself for $50 Such a waste of time 

1327 200157148 2022-02-06 

01:26:06 

TurboTax Live 

Self-Employed 

2 its okay Turbo Tax is free! Except it isn't Only use it because its cheaper and easier than 

anyone else I also don't want the hassle of uploading my last years documents to 

another website It'd be better if ya'll advertised like normal, Turbo Tax its not free but 

its cheaper than everyone else We just like to tack on extra charges for fun 

1328 200157534 2022-02-06 

01:34:12 

TurboTax Live 

Deluxe 

3 Easy enough but always 

pushing the upsell 

Turbo tax is easy to use However, they are misleading They make it seem like you 

can file for free and then they upsell repeatedly and force you to upgrade to an 

expensive product I spent as much on Turbo Tax as I owed in taxes, so essentially 

doubling my cost to pay my taxes 

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Review Title Review Text 

1329 200162186 2022-02-06 

01:35:05 

TurboTax Online 

Deluxe 

1 Turbo Tax is a GIANT 

RIPOFF 

Signed up for the free tax service Because of a $14 interest from my bank, Turbo Tax 

decided I had to upgrade to deluxe So I went from free to $127 total fee for both my 

Fed and State tax forms No option to keep the free tax filing and THAT IS JUST 

WRONG!!! Now, before I can post this, I have to agree not to hold Turbo Tax libel 

for the $127 fee And what is inappropriate attitude? 

1330 200128207 2022-02-06 

01:41:58 

TurboTax Online 

Self Employed 

1 Tubo tax lies Im filing my taxes for the time myself and turbo tax led me to believe it was free Then 

i had to end up paying $167 I could have gone to H&R block and did it for that 

amount and not had the stress They did not make it easy 

1331 200158787 2022-02-06 

02:03:56 

TurboTax Online 

Deluxe 

1 Not free and easy anymore Could not complete my taxes for free again this year and to efile/check returns costs 

$39 per return So for a Fed, 2 state returns I'm over $100 which is not right Also, I 

uploaded my W2s and all ingo was correct until AFTER I paid for TurboTax to 

process them then my Fed and ILL returns had issues This is advertised as a free 

service and I'm don't think charging then letting the system find issues after it charged 

me is fair and I want TT to refund me for both ILL and Fed returns of $39 ea 

1332 200129482 2022-02-06 

02:07:00 

TurboTax Online 

Deluxe 

1 The last year I use turbotax An absolute scam This is the second year in a row that i opted for the free version 

throughout filing, and yet at the end, it says i've selected two deluxe versions of filing 

and requires me to restart my entire return, or pay the $80 I just spent hours filing, i'm 

basically in tears, and now, I have to either eat the $80 or start all over again I thought 

it was a mistake on my part last year, and now I know, it's just another nickel and dime 

company taking advantage of the stressfulness of filing taxes I'll take my $80 and i'll 

pay the tax expert down the street next year 

1333 200129891 2022-02-06 

02:15:34 

TurboTax Live 

Deluxe 

1 No thanks They said I could file for free and when it came down to actually choosing a payment 

method it changed and was no longer a free option it charges you 79$ federal and state 

I wouldn’t went to someone in an office and paid 80$ for both this was outrageous 

and they try to trick you! 

1334 200159578 2022-02-06 

02:23:01 

TurboTax Online 

Self Employed 

5 TurboTax is awesome! It's not really free free free like the commercials say But, it's still way cheaper than 

going to a tax preparer 

1335 200159676 2022-02-06 

02:25:39 

TurboTax Live 

Deluxe 

3 Disappointed Claim it is free, then if they deem it is not "simple" then you have to pay, with little 

warning They have jacked the payment up this year to a grand total of 158 00 I think 

it should be clear how much your paying before or clearly stated during I do not 

believe they do that 

1336 200163873 2022-02-06 

02:33:39 

TurboTax Online 

Deluxe 

1 Turbo tax is a liar! It says it's free, then says 39 00 for return state and federal, then chagrs 117 00 I'm 

upset! 

1337 200164141 2022-02-06 

02:42:57 

TurboTax Online 

Deluxe 

1 turbotax be lying I usually have a good experience with turbo tax but this year for some reason they did 

the most They charged me $39 for both federal and state and then to efile, when they 

advertise that turbo tax is free to file unless you have to pay but only $39 for the entire 

process 

1338 200164529 2022-02-06 

02:59:52 

TurboTax Online 

Deluxe 

1 TOO EXPENSIVE and 

SNEAKY FEES! 

Turbotax charges an addition $40 just so I could collect my refund using my own bank 

account! And this was never advertised in advance, so you get through everything and 

then you see this additional $40 and you have no choice but to go along with it 

because you just spent hours getting to that point! Very upsetting But wait, it doesn't 

stop there!!! The same thing happened when an addition $40 fee was levied to file the 

federal and state return when I was told I would only be on the hook for a single $40 

charge -- none of this was advertised to me up front It all comes up at the very end! 

It's bulls***! F*** turbotax, I'm going with someone else next year and I'm telling 

everyone I know turbotax rips you off at the last minute when you are vulnerable 

predatory practice, completely! 

1339 200161883 2022-02-06 

03:26:07 

TurboTax Live 

Deluxe 

3 TurboTax is okay I believe turbo tax is a decent service although it is misleading By stating the tax 

returns are free then having additional "forced" cost packages, it leads the consumer to 

believe that they have to pursue those options to purchase It does get the job done 

though 

1340 200161965 2022-02-06 

03:28:47 

TurboTax Online 

Deluxe 

3 hidden fees somewhat satisfied: don't like the hidden fees, when advertise as free 

1341 200162072 2022-02-06 

03:32:05 

TurboTax Online 

Deluxe 

1 TurboTax Online Rip Off I use Turbo Tax DeLuxe since 2004 Federal plus one state (about $50)! The online 

version now charges $39 for Federal and separately $39 for the State and this is in 

SALE! Not worth it The main problem is that they do not disclose that clearly from 

the beginning You start working on a FREE simple return and then you have to 

upgrade, and latter another upgrade and at the end you find out you have to pay 

separately for both returns Next year I'll go back to my laptop 

1342 200162561 2022-02-06 

03:46:08 

TurboTax Online 

Deluxe 

3 Too expensive It said free and charged me a filing fee of 78 00 

1343 200165681 2022-02-06 

03:59:55 

TurboTax Online 

Deluxe 

1 Turbotax: A necessary Evil They use bait and switch tactics to up the fees you have to pay at the last second If I 

had more free time I would use the free online portals for state and federal returns But 

I am lazy and I just don't care You win faceless monsters of Turbotax 

1344 200162995 2022-02-06 

04:00:57 

TurboTax Online 

Deluxe 

1 Won't give me the free option Won't give me the free option Forced me to pay Wouldn't let me pay with return 

1345 200163103 2022-02-06 

04:05:00 

TurboTax Live 

Deluxe 

2 Was not $0 after all The live chat was very helpful However, I ended up paying $177 and not the $0 that 

was advertised As soon as I added 2 additional forms, I was asked to upgrade at the 

price of $89, then I got hit with a $49, and a $39 fee If I knew that I would have no 

chosen turbo tax 

1346 200163233 2022-02-06 

04:09:45 

TurboTax Online 

Premier 

1 Fee's Fee's and More Fee's They will try to squeeze money out of you however they can They ask you on every 

other page to upgrade and if you don't chances are they will force you to anyways 

because something on the free version isn't "support" for your tax situation My tax 

situation has not changed for 4 years and each year to file my "free" taxes the price has 

gone up 

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(1-5) 

Review Title Review Text 

1347 200135969 2022-02-06 

04:10:37 

TurboTax Online 

Deluxe 

1 turbo tax false advertisement the cost is a lie this is not free and if it was made it impossible to find out how 

1348 200117638 2022-02-06 

04:37:19 

TurboTax Online 

Deluxe 

1 Turbo Tax is money grabbing 

liars 

First it was free then if you want all your credits then you pay more then if you want to 

pay them with you return guess what you pay more again 

1349 200137356 2022-02-06 

04:40:19 

TurboTax Online 

Deluxe 

2 IT IS NOT FREE!!!! It is sad and I find it difficult to not be able to download the software without paying 

for it first I think it is ridiculous that NOTHING can be done without paying first! 

Every effort is put into paying FIRST! Don't trick customers into thinking your 

product is FREE when in actuality it is not I tell every person I come into contact 

with that there are many other options than TT that ARE actually FREE! Sad that a 

giant company has to resort to underhanded tactics to gain revenue I doubt that I will 

use TT again 

1350 200164351 2022-02-06 

04:51:58 

TurboTax Online 

Deluxe 

1 over priced and NOT FREE 

as they state 

you claim to be free and at the end bill over 100 00!! 

1351 200165029 2022-02-06 

05:22:48 

TurboTax Online 

Deluxe 

2 easy but charges to file are 

way too expensive 

disliked the fact that they advertise for free tax return but when you get to the end of 

filling out all your info they say we have to pay extra in order to complete 

1352 200165198 2022-02-06 

05:32:22 

TurboTax Online 

Deluxe 

2 TurboTax is not free Despite being able to file for free in previous years, this year I wasn't able to Despite 

the fact that they constantly advertise that they are "free " Despite this, their system is 

easy to use and does help you a navigate the complicated system that is the IRS 

1353 200171578 2022-02-06 

13:46:12 

TurboTax Online 

Deluxe 

1 Every year you get to the end 

and they charge 

So it's really not free but its a lot cheaper than going to have someone do it for you I 

do love how easy it is Hopefully I am getting the maximum return! 

1354 200175983 2022-02-06 

15:28:02 

TurboTax Online 

Deluxe 

3 No free filing I selected free filing for a simple return

 Free ended up costing $79 You want a nickname but every one i coose is already 

used 

1355 200176672 2022-02-06 

15:42:42 

TurboTax Online 

Deluxe 

1 It's free and fast, payed 82 

and took and hour 

Fast and free returns, cost $80 to file and an hour to fill out 

1356 200176887 2022-02-06 

15:47:27 

TurboTax Online 

Deluxe 

1 Use someone else Their services aren’t free anymore Cost me over $100 no free option like I had last 

year I’ll be using H&R next year 

1357 200177213 2022-02-06 

15:54:34 

TurboTax Online 

Deluxe 

2 Expensive Should have been free but not this year Not sure why I had to pay when y’all only got 

me 771 before the fees It said $39 but turned out to be more 

1358 200178309 2022-02-06 

16:15:12 

TurboTax Online 

Deluxe 

1 Fees the ad said free but it was over hundred dollars That is not free 

1359 200180067 2022-02-06 

16:51:39 

TurboTax Live 

Deluxe 

4 Turbo Tax The live expert was very helpful, but it said the MAX option was free but they charged 

me for it 

1360 200182457 2022-02-06 

17:37:45 

TurboTax Live 

Deluxe 

1 Hidden fees It is amazing how a free service ends up costing over $150 00 They lure you in and 

then surprise Love the ease of using the system but very expensive 

1361 200183936 2022-02-06 

18:07:07 

TurboTax Online 

Deluxe 

1 Not Happy!!!! TurboTax has gotten more expensive than ever! Not only is there a fee for the service 

but there is filing fee as well I have yet to find anyone who actually qualifies for 

your "free" filing I'll be looking elsewhere to file my taxes from now on, unless these 

prices come down!!!!! 

1362 200184184 2022-02-06 

18:12:29 

TurboTax Online 

Deluxe 

1 Not free Not free say it free but no not free not free not free 

1363 200184589 2022-02-06 

18:20:25 

TurboTax Online 

Deluxe 

1 NOT HAPPY You need to make it VERY CLEAR AT THE BEGINNING that if a client wants to 

FILE BOTH FEDERAL AND STATE at the same time, that the Federal preparation IS 

NOT FREE!! 

AND that there will be (you will charge) a fee for the Refund to be Direct Deposited 

Last year, after going through all of the questions, most of which are NOT relevant to 

our filing situation Therefore MODIFY to a lesser amount of questions using the 

1040 Short Form style Use a Selection for forms a client might want to File Then 

based on that, show relevant questions Since a lot of us are retired, on social security 

and prayfully have some other form of income (like military retirement) 

What you are charging is minimal when compared to H&R Block, etc But the fact 

that you show in the beginning the Federal prep IS ZERO and client gets to the end 

AND you ask if we want to file BOTH at the same time!!! Of course we do!! THEN 

YOU TELL US THERE IS AN EXTRA FEE FOR FILING BOTH!! That's just 

WRONG!! 

I have used TurboTax for several years, and was unhappy with last years unexpected 

charge for your LLC to Advance us our Refund But thought there might have been 

some corrections the way you present your cost and payment options 

At 70 and 80 years of age, I will have someone else prepare our taxes the future 

1364 200184790 2022-02-06 

18:24:04 

TurboTax Online 

Deluxe 

4 turbo tax good the one thing that I didn't like was the fee I was under the impression I was filing for 

free when my credit card was charged $78 

1365 200185231 2022-02-06 

18:31:32 

TurboTax Online 

Deluxe 

3 it is ok when you see the commicals of the product, they say it is free until get ready to file it 

POP UP here the 39 00 fee I like the deluxe one because it has always informed me 

about suspect things on with my ID i just wish it was one price 

1366 200187445 2022-02-06 

19:14:35 

TurboTax Online 

Deluxe 

3 confusung this site is very tricky they clkaim its free but its not 

1367 200187596 2022-02-06 

19:17:15 

TurboTax Live 

Self-Employed 

4 Turbo Tax gets the job done I was expecting to do my taxes for free but it still cost me some money On the other 

hand, the software was easy to use and understand 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1368 200187686 2022-02-06 

19:18:39 

TurboTax Online 

Self Employed 

1 Lobbies Congress to Keep 

Taxes Complicated 

When you're half way through this program, they'll tell you you need to pay extra for 

very common things such as being self-employed or living in a state They use this 

money to pay off politicians to keep taxes complicated Think, you could just get an 

accurate bill or rebate ever year, but Intuit and H&R Block keep corruptly blocking 

this legislation so you're dependent on them, having to spend countless hours and 

stress on this pointless task every year Intuit has also been sued for fraudulently 

charging poor people after claiming their product was free 

1369 200189000 2022-02-06 

19:44:03 

TurboTax Online 

Deluxe 

3 easy to use it is easy to use Not happy I have to pay for filing state will use a different service 

next year that is actually free 

1370 200189038 2022-02-06 

19:44:42 

TurboTax Online 

Deluxe 

2 NOT HAPPY1 Trubotax advertises it's FREE well it's NOT, if you have to repay health premium 

tax credit because someone (other than us) estimated the credit wrong whitch is more 

than the allowed Turbotax CHARGES you to process that So as advertised IT'S NOT 

FREE! 

1371 200195778 2022-02-06 

19:46:50 

TurboTax Online 

Deluxe 

1 Steal your money Every step of the way I couldn't continue unless I signed up for their *deluxe* version 

of whatever baseline services they offer I make less than $2,000 a month and you 

want to charge me over $100 to do my taxes? And $39 of that was to file a state tax 

return of $35?! Don't advertise your services as free unless they're actually free and 

quit stealing money from people who don't have it I worked hard for my tax return 

money You didn't 

1372 200195867 2022-02-06 

19:48:28 

TurboTax Online 

Deluxe 

5 TurboTax Overall, TurboTax is great and easy to use However, my only complaint was that you 

originally advertise the tax program to be free Once you reach the end of the tax form 

however, you come to find out that it is indeed not free, but is going to cost at least a 

minimum of $39 or more So that's not cool False advertising if you ask me 

1373 200189612 2022-02-06 

19:56:08 

TurboTax Live 

Deluxe 

1 Cost to much They advertise that its free and then at the end they say you NEED to upgrade because 

you have something that cannot be done on basic Then they give you one price then 

its another then they add a processing e-file IRS website has free filing options for 

people with certain income 

1374 200196306 2022-02-06 

19:56:26 

TurboTax Live 

Deluxe 

1 Tell the whole story You guys say that people can do their taxes for free Why did mine cost me $138 to 

file? I know I have to pay for the State, but you force me to take a service I don't want 

in order to file my taxes Your ripping people off Tell the whole story in your 

commercials and tell everyone that it's NOT free at all 

1375 200189700 2022-02-06 

19:57:56 

TurboTax Online 

Deluxe 

2 fair i wanted to use free edition but i couldnt, even though instructions said i could 

downgrade to the free file edition 

1376 200196543 2022-02-06 

20:01:20 

TurboTax Online 

Deluxe 

1 Turbo Tax is Deceptive They tell you that the service is free if you do it Then when you get to the end and are 

ready to file you're required to upgrade to the deluxe package because of certain 

credits that you qualify for Then they're misleading about the cost Easy enough to use 

service with helpful tips and information but I was really turned off and disappointed 

by what felt like deceptive tactics 

1377 200190053 2022-02-06 

20:05:04 

TurboTax Online 

Deluxe 

3 Turbo Tax is ok Would have liked the options to have been able to use the free option 

1378 200197089 2022-02-06 

20:10:24 

TurboTax Online 

Deluxe 

1 MONEY GORGING Was able to input all my information until the end, would not let me file for free 

despite only using the free services F you turbo tax 

1379 200190681 2022-02-06 

20:15:20 

TurboTax Online 

Deluxe 

3 What happened to free I always liked turbo tax but what happened to free 

1380 200191590 2022-02-06 

20:32:57 

TurboTax Live 

Self-Employed 

2 KRAMA I used this software to file my taxes not to get hit up for adds for some CREDIT 

KARMA account I will rethink my use of turbo tax for next year if they put crap like 

CREDIT KARMA in the final stages of my tax filing I am paying to use this software 

i should not have advertising stuck in the app I was mislead fed was "free" but i had to 

pay Used turbo tax for eight years this will most likely be my last 

1381 200191735 2022-02-06 

20:35:56 

TurboTax Online 

Deluxe 

4 Turbotax is great but not 

really free 

TurboTax is wonderful because you can upload your W2s and filling in information is 

super easy However, it's definitely not free I had to get the Deluxe edition and pay 

over $100 to file my state and federal returns because I moved to a different state 

Then I had to go through a 4 hour process to verify my identity with the IRS to get my 

AGI from last year because TurboTax needed it That being said, they did get me a 

great return and I will probably always use their products 

1382 200198345 2022-02-06 

20:36:50 

TurboTax Online 

Deluxe 

2 Forced to upgrade While convenient the amount of times this app attempts to deceive someone into 

upgrading to Deluxe is deplorable Being forced to upgrade to Deluxe just because I 

have an HSA, which did not make notable changes to my return, is also deplorable 

And hiding an extra charge for paying with the federal return feels like a complete 

scam 

1383 200199109 2022-02-06 

20:52:35 

TurboTax Online 

Deluxe 

1 Turbo Tax Scam Promotes as a free tool for users and then charges up to $100 to file 

1384 200193067 2022-02-06 

21:00:31 

TurboTax Live 

Deluxe 

1 Misleading Said you could submit free of charge and I was charged almost $200 

1385 200193696 2022-02-06 

21:12:06 

TurboTax Live 

Deluxe 

1 Lying about free filing? They said free for everything until I got to my state returns, then all the sudden im 

paying 250 dollars for all that next year definitely going to H&R Block 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1386 200200245 2022-02-06 

21:16:37 

TurboTax Online 

Premier 

1 Is it really free? When filing taxes with turbo tax, they constantly talk about the service starts free and 

most people can file for free That's NEVER the case You'll always end up paying a 

fee Whats crazy is that my refund wasn't even that much even though I had a complete 

life change of having a baby It is CLEAR I did not make that much money for this 

year Wouldnt you think I'd want the majority of my money? Also, really? you need to 

charge your customers an extra $44 to pay with their refund? I'm already paying taxes! 

With competitors you actually dont have to pay to file if its a simple process and they 

don't charge you just to pay with a refund! I did not nor did I ask for the other benefits 

that come with paying with my refund!! SO why force me to pick your MAX option in 

the end? Just to make me feel like I was in charge of my tax process the whole way? 

MAXIMIZE our hard earned and TAXED dollars! 

1387 200194311 2022-02-06 

21:22:10 

TurboTax Online 

Deluxe 

2 Not Free this is not free they first keep trying at every prompt to get you to sign up for the live 

package and it you move to fast you may hit it and have to start all over again to get 

the free version Finally when i was done they did their "final analyzing" and found 

something "wrong" with my taxes that "qualifies" me to pay i made less that 30000 

this year only got back 1200 on my taxes and they still took 117 for me to pay their 

services If my tax guy hadn't retired i wouldn't use this service and if this government 

regulated tax companies then anyone in the low income/poor should not pay for this 

1388 200195080 2022-02-06 

21:35:38 

TurboTax Online 

Deluxe 

5 EASY EASY TO WORK ON, BUT NOT SURE WE GET CHARGED WHEN YOU SAY 

ITS FREE FREE FREE 

1389 200195560 2022-02-06 

21:43:47 

TurboTax Online 

Deluxe 

1 Charge I did my taxes I thought would be free At the end they said they would not process 

free had to do deluxe Then was quoted $117 when it was all said and done they 

charged $156 My annual income was $14,000 I just graduated college Not right!! 

1390 200195770 2022-02-06 

21:46:40 

TurboTax Online 

Self Employed 

1 Why isn't it free anymore??? This was trash that i couldn't free file and you're making people whom are self 

employed PAY for a service they shouldn't have to and you're adding all these extra 

fees for processing now?? please this is ridiculous We already spend more than 

people with regular jobs this is unacceptable especially during a pandemic 

1391 200196774 2022-02-06 

22:05:01 

TurboTax Online 

Deluxe 

4 TurboTax is pretty good! What's an overall easy and find process to do as far as e-filing goes Just wish that the 

site was set to navigate a lot easier when using a mobile device as opposed to a 

computer of some sort I don't believe I should get charged twice without knowing that 

that's going to be a possibility when I go to file for free and I pick the option that best 

suit what I'm able to pay for but just to be able to pay out of my refund I shouldn't get 

charged again for that without being notified ahead of time 

1392 200196968 2022-02-06 

22:08:33 

TurboTax Live 

Deluxe 

1 Your fees are toooooooooo 

high 

You said you are free and then I have to pay almost $300 This isn't free 

1393 200203028 2022-02-06 

22:10:51 

TurboTax Online 

Self Employed 

1 TurboTax blows All fees are bull how is it free if I had to pay almost 200 to get it 

1394 200197180 2022-02-06 

22:12:12 

TurboTax Online 

Deluxe 

2 Its very easy to use I have been using turbo tax the last nine yes cause it's very simple and walks you threw 

every step The only thing I am not impressed with is the fact Turbo Tax always says 

its free to file I have never gotten to file my Taxes for FREE it has always charged 

me 120 00 for Federal and State My return is the most simplest one to file 

WHY Am I always being charged SO MUCH to File my return when it should be 

FREE 

1395 200197529 2022-02-06 

22:19:11 

TurboTax Live 

Deluxe 

2 Turbo Tax ain't free! Why you keep saying it's free when the last 3 times i paid more than $250 to efile with 

this service 

1396 200197582 2022-02-06 

22:20:09 

TurboTax Online 

Deluxe 

1 Garbage just like everyone 

else 

you say its free and then charge me $40 for each return ridiculous 

1397 200203619 2022-02-06 

22:21:04 

TurboTax Online 

Deluxe 

4 Turbo Tax is good Filing with Turbo Tax is good and fast, however, it is not free to file i don't 

understand why it says file with Turbo Tax Free they charge you for filing online 

seems to me false advertisement 

1398 200197788 2022-02-06 

22:24:20 

TurboTax Live 

Deluxe 

5 Why do they charge for a free 

service 

TurboTax is advertised as free Why was I charged for filing? 

1399 200198018 2022-02-06 

22:29:51 

TurboTax Live 

Deluxe 

1 tricky turbo tax You tricked me you said it would be free HOWEVER when i get to the end to file my 

taxes you state i NEED to upgrade (if you wanted to file then you would have to pay) 

there was no way to close or decline it and now i have to pay x amount of dollars to 

proceed I have to pay you! I should have just done this on the old school paper!! 

READ what you are getting into people costly lesson learned 

1400 200198409 2022-02-06 

22:38:04 

TurboTax Online 

Deluxe 

2 Says it is free but it is not I have a simple return Every time I have used turbo tax it says I have to upgrade So I 

end up paying way too much for a "free" program 

1401 200198887 2022-02-06 

22:47:40 

TurboTax Live 

Self-Employed 

4 GOOD I THINK THE PRODUCTS ARE TO EXPENSIVE AND SHOULD BE PACKAGED 

TOGETHER INSTEAD OF INDIVIDUAL ALSO THERE SHOULD NOT BE A 

FREE TAX OPTION IF THERE REALLY IS NOT FREE FILING 

1402 200199128 2022-02-06 

22:53:00 

TurboTax Online 

Deluxe 

2 Not happy Charging for tax returns now? Was supposed to be free, it's why I use it 

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Review Title Review Text 

1403 200199248 2022-02-06 

22:55:39 

TurboTax Online 

Deluxe 

3 Disappointed! I have used your services for years - both paid and free file I was disappointed to find 

that you no longer partner with the IRS e-file Then, to select the free Federal & State 

version only to have your program select a credit which forced me to have to pay for 

BOTH returns And, adding insult to it, after being coerced into paying for something 

that is advertised a free service to have you want a PROCESSING FEE for having my 

refund taken out of the return! Wow, I know the world is changing too quickly toward 

the bad, but kudos to you for surprising me once again 

1404 200199663 2022-02-06 

23:04:44 

TurboTax Online 

Deluxe 

1 I won't use them next year They offer the free when you start then they make it $39 then when I went to file it was 

$79 I will not use them next year 

1405 200199718 2022-02-06 

23:05:57 

TurboTax Live 

Deluxe 

1 They love to slide in extra 

fees 

$39 to collect your payment for "free" tax returns out of the tax return? 

Last time we will use this over charging site 

1406 200206259 2022-02-06 

23:07:18 

TurboTax Online 

Deluxe 

3 Turbo tax is not free I've heard all the ads saying it's FREE but it cost me $105 cheap is not free I'd 

personally like $105 dollars back for lying 

1407 200206373 2022-02-06 

23:09:15 

TurboTax Live 

Deluxe 

1 Not happy been charged 

when its been free years 

Not happy at all this year for the same stuff ive been doing every year for past four 

years and now want to charge crazy amt for fed 119 and state 49 and most crazy of all 

39 dollars cause i chose to pay out of my federal Will not be using turbo tax next tear 

and will tell all my family and friens you are charging total 207 00 for services that 

were free and now charging for the exact same stuff that was free Been with you for 

four years and my mom and sister alot longer you will lose alot of business 

1408 200200744 2022-02-06 

23:26:01 

TurboTax Online 

Deluxe 

3 Pretty Typical Tool does the typical calculations well enough 

Noticed a difference in federal tax calculations when checking using tax equations 

from 1040 

State filing continues to be difficult/problematic Very frustrating 

Really isn't free - unless very basic, and continues to pump you for additional charges 

1409 200201099 2022-02-06 

23:33:04 

TurboTax Online 

Deluxe 

2 Paid version required for 

recipients of CTC 

When filing was almost complete, I was made aware that this was indeed NOT a free 

process, because the paid version is required for any parents that received child tax 

credits Big bummer, because the refund of most parents is already much smaller than 

usual Not impressed 

1410 200201527 2022-02-06 

23:41:12 

TurboTax Online 

Federal Free 

Edition 

3 It’s good Confusing at times I never know if I am going to have to pay or not I filed the past 2 years claiming “free 

filing ” I ended up paying for the cost to file one or the other I e , federal or state 

This time no cost but haven’t quite gotten a confirmation on my filing status So I 

think there’s a gimmick hidden somewhere 

1411 200201603 2022-02-06 

23:42:58 

TurboTax Live 

Deluxe 

1 Too 3xpensive You Said this is Free then demanded I pay a crazy amount of $89 I will never use u 

again ever Other Tax services are clapper 

1412 200208224 2022-02-06 

23:43:58 

TurboTax Online 

Deluxe 

2 Crooks and Schemers! Free?! HA! As long as you aren't forced to upgrade to Deluxe just to get a certain 

credit And then to pay for the upgrade they charge you another $39 to use your return 

as the payment method and don't tell you until you look over the charges! They will try 

to weasel as much money from you as possible If I had known this I would have just 

gone to H&R Block and gave my money to them Thanks, No thanks 

1413 200201762 2022-02-06 

23:45:53 

TurboTax Online 

Deluxe 

1 I hate that I didn't get the free 

option 

Never gave me the free option and made me pay $78 just because I have a retirement 

plan 

1414 200202027 2022-02-06 

23:51:29 

TurboTax Online 

Deluxe 

2 :( There was no free option If you want to chat with anyone, even if it is NOT about 

taxes (I was trying to ask about the free option) it prompts you to upgrade to be able to 

chat 

1415 200202499 2022-02-07 

00:00:33 

TurboTax Online 

Self Employed 

2 Ehh I am satisfied I guess with the program and ease of understanding, HOWEVER, I am 

extremely disappointed in the excess fees turbotax adds on unexpectedly For example, 

there really is absolutely no sense in being charged a $39 fee just to receive payment 

from my refund amount Not to mention, I was not even made aware of that fee until 

the very end AFTER I had chosen that option Pretty shady and unnecessary 

considering turbotax isn't even offering the same free filing options as they always 

have I would have absolutely moved to another service had I realized I would be 

paying such ridiculous and unnecessary fees 

1416 200209751 2022-02-07 

00:11:27 

TurboTax Online 

Deluxe 

3 Turbotax commercials lie When they say it is free if filed before February 15th do not believe it That is the only 

thing I found terrible I thought wow that is nice they are still trying to give the 

working poor a chance which is rare boy was I wrong They still offer great service 

you should just know they will also take what they can from you so, be prepared 

1417 200204381 2022-02-07 

00:32:52 

TurboTax Online 

Deluxe 

1 Definitely not free Not free $39 to file and $39 to pull from tax return 

1418 200204395 2022-02-07 

00:33:18 

TurboTax Online 

Deluxe 

3 Tubo Tax is a great 

marketing program 

Turbo Tax asked simple questions every detail I started out with the idea of filing 

taxes for free, silly me $40 for an upgrade on filing Fed Tax, $40 to file State Tax, 

another $40 to process the money through their choice of Bank I shouldn't complain 

I am paying for a legitimate service I may go back to supporting my local Tax Guy 

next year 

1419 200204454 2022-02-07 

00:34:20 

TurboTax Online 

Deluxe 

3 Forced to pay when qualified 

to file free 

I used to love TurboTax, easy and quick Now, not so much I qualify to file free and 

no matter what I tried to do it kept automatically taking me to the $40 version In the 

end the fees come out to $78 00 for direct deposit and the filing version they won't let 

me out of (I physically typed out all my information for those that may think I wanted 

TurboTax to enter information for me) I also received a form from the government 

that's required to be entered and the site kept taking me to the wrong form so I couldn't 

enter the info Let's see how that goes Very frustrating filing this year 

1420 200204872 2022-02-07 

00:41:57 

TurboTax Live 

Deluxe 

1 poor You advertise as free and then charge for doing nothing 

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Review Title Review Text 

1421 200204957 2022-02-07 

00:43:19 

TurboTax Live 

Deluxe 

1 shirley is awesome!!! shirley was the best however the company was very misleading with advertising to the 

point im not happy except with the help i was given and its definitely false, if you told 

everyone that your cash advance was as uneasy and through 3rd parties nobody would 

choose you taking advantage of the little guy isnt right advertise truth maybe, may 

help your company grow doubt ill be back, this was enough for me 

1422 200205355 2022-02-07 

00:50:48 

TurboTax Online 

Self Employed 

3 MISCOMMUNICATION ADVERTISE FREE!!! BUT THEN ONCE I GET TO THE END NONE OF THE 

FREE CODES WORK AND THERE IS ALWAYS A FILING FEE YES, IT MAY 

NOT BE AS MUCH AS OTHER PLACES BUT IT IS NOT FREE 

1423 200206229 2022-02-07 

01:06:43 

TurboTax Online 

Deluxe 

4 Turbo Tax good but dont know why I cant file for free 

Did not talk to anyone 

1424 200206842 2022-02-07 

01:19:14 

TurboTax Online 

Deluxe 

3 overall okay but i wanted to 

fie for free 

I wanted to file for free, but it did not allow me to do so 

1425 200208575 2022-02-07 

01:50:27 

TurboTax Online 

Deluxe 

2 ok Im not sure why i chose all the free options and it ended up charging $122 to do 

literally nothing special! i could have paid a tax professional less! 

1426 200209916 2022-02-07 

02:14:44 

TurboTax Online 

Premier 

2 so much for free funny how it says free but in actuality you are forcing people to buy the program in an 

online style 

1427 200210018 2022-02-07 

02:16:54 

TurboTax Live 

Self-Employed 

3 Easy to use but at what cost? I have used Turbotax for a handful of years now, and for how widely advertised it is 

for being free-it isn't The prices continue to grow year after year Love the website, it 

is very quick and simple to use I unfortunately will be filling else-where next year 

1428 200210236 2022-02-07 

02:20:45 

TurboTax Online 

Deluxe 

1 bate and switch start to file for free and by the time your done it's over a hundred dollars sounds like 

bate and switch won't be using again 

1429 200210315 2022-02-07 

02:22:14 

TurboTax Online 

Deluxe 

1 CHARGED ME DOUBLE Started with the FREE filing When it was time to submit it told me that I HAD to 

upgrade to the $39 filing option, so I did After doing so it charged me an additional 

$39 for direct deposit Turbo Tax I've used y'all many of years but this will be my last 

1430 200178820 2022-02-07 

02:25:12 

TurboTax Online 

Deluxe 

1 NOT TRULEY FREE AS 

ADVERTISED 

NOT FREE ASADVERTISED,,, THE LAST TIME I USED TURBO TAX FEDERAL 

WAS FREE THIS TIME IT WAS NOT WHICH I AM NOT HAPPY ABOUT THE 

COMMERCIALS ADVERTISE FREE FREE FREE FREE THIS IS B***s**** 

1431 200210626 2022-02-07 

02:28:25 

TurboTax Online 

Deluxe 

5 Always a great experience For my taxes, TurboTax has always been great, and I expect to pay to complete my 

federal and state taxes This year I was a bit disappointed that my son's simple tax 

returns were not free using turbo tax It won't stop me from using it next year, just had 

to use another program for his taxes 

1432 200179848 2022-02-07 

02:47:29 

TurboTax Online 

Premier 

2 Easy to use, Definitely not 

free 

Turbo tax is super easy to use My main complaint is they sucker you into paying way 

more with upgraded services that you must use They bait you in with their 

commercials claiming that a simple tax return is free just to turn around and upcharge 

you any chance they get and every year it gets more expensive 

1433 200179945 2022-02-07 

02:49:23 

TurboTax Online 

Deluxe 

1 TURBO TAX SUCKS !! 

THEY ARE LIARS 

I HATE TO FILE WITH THEM , THEY MAKE YOU $78 TO FILE FREE TAX USE 

WILL ALWAYS BE BETTER ! 

1434 200213261 2022-02-07 

03:25:02 

TurboTax Online 

Deluxe 

1 scam they tell you the that the application will be free up until the end and then charge you a 

ridiculous amount of fees its stupid! 

1435 200182117 2022-02-07 

03:30:57 

TurboTax Live 

Deluxe 

1 Military is not free like they 

tell you it is 

was told when i started my taxes that since i had an DFAS W2 that my taxes are done 

for free well go to file and now im paying $207 out of my already horse Fu&#$d 

returns to turbo tax 

1436 200218708 2022-02-07 

03:55:51 

TurboTax Online 

Premier 

3 FREEEEEE!!!!!! ??? Your service is reasonably priced and high quality I'd appreciate it though if you'd 

stop insulting my intelligence by showing FREE commercials on TV for TurboTax 

services Comparatively speaking, it's like having my nose rubbed in you-know-what 

on the kitchen floor You have reason to be proud of your product, so act like you are 

1437 200183656 2022-02-07 

04:01:26 

TurboTax Online 

Self Employed 

1 Disappointed I think they lure people in with there free return but no one really ever gets the 

advance 

1438 200215084 2022-02-07 

04:04:15 

TurboTax Online 

Self Employed 

2 never free after it says it is always says it’s free till you get to the end $167 is not free 

1439 200165973 2022-02-07 

04:18:00 

TurboTax Live 

Deluxe 

1 turbo tax lies turbotax is free until you pay for something on it, so now when i file taxes im no 

longer aloud to have the free option anymore 

1440 200184618 2022-02-07 

04:20:54 

TurboTax Online 

Premier 

2 Watch this hand while I 

screw you with the other 

told me i can file for free state and federal after completing all forms and came to file, 

the fine print finally appeared next to what I owe to them I considered myself to have 

a simple return, no dependents, no tax breaks, but I owed $109 plus tax to file when I 

thought it was free unfortunate as it is its still convenient I do not want time wasted 

so i paid it and moved on just unfortunate 

1441 200216083 2022-02-07 

04:27:44 

TurboTax Live 

Deluxe 

1 Thought it was free Thought it was free guess not pretty dumb I had to pay 250 

1442 200166174 2022-02-07 

04:32:31 

TurboTax Online 

Premier 

1 Terrible Will never use 

again 

Way to expensive Charged me before I was even done with my return Total scam 

Thought it was going to be free and would never pay this much for this garbage 

service and customer experience ever 

1443 200166179 2022-02-07 

04:32:36 

TurboTax Online 

Deluxe 

1 Lies about being free Forces you to upgrade and lots of hidden fees when they claim to be completely free 

1444 200216730 2022-02-07 

04:45:29 

TurboTax Live 

Deluxe 

2 Free Isn't Free Do not advertise that my taxes can be filed for free and then end up charging me fees 

at the end of my filing 

1445 200166338 2022-02-07 

04:45:43 

TurboTax Online 

Deluxe 

1 Said it was Free - They lie Bait and switch They told me I could file with a free version and then right at the end 

said they'd charge me 37 dollars They charged me over 75 dollars Honestly, scams 

I'm super disappointed and will never use this service again If I wasn't so tired from 

doing taxes I would have just closed the whole program Anyway, they're liars - it's not 

free Don't trust them 

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Review Title Review Text 

1446 200216793 2022-02-07 

04:47:39 

TurboTax Online 

Deluxe 

3 Put all my info in just to find 

I had to pay 

I put all my W2's in and then my 1099 for unemployment just to find I couldn't file for 

free and not only did I have to pay $39, I had to pay $39 for state as well If I wasn't 

running short on time I would've just filed with a local professional for a little more or 

filed for free through the individual state/federal outlets 

This is why I have only used TurboTax few and far between, they should really go 

back to the set prices and quit trying to push excess waste upselling un needed 

packages 

1447 200217189 2022-02-07 

05:00:20 

TurboTax Online 

Deluxe 

2 turbotax is fair started out with the free version but then was told that I had to upgrade due to an 

account supposedly not covered by the simple return Since I was already at the end I 

upgraded 

1448 200217567 2022-02-07 

05:12:36 

TurboTax Online 

Self Employed 

1 turbo tax is not free i love turbo tax but it is not free It is always on tv and pop up ads claiming to be free 

but would not let me file for free, also would not let ether of my four friends file for 

free If something is going to cost money just be upfront about it i do not understand 

One last thing when the pop up ad for "premium" filling appears and I make my choice 

why does it continue to appear? Like I am going to keep upgrading? It cost me $211 

and change to file this year Next year I will be taxing my but into a tax company at 

least their upfront about what they charge other than that the service is great and i 

have loved how long it lasted 

1449 200218457 2022-02-07 

05:43:59 

TurboTax Online 

Deluxe 

1 Nah It gives you the free option and then makes you pay for the deluxe to file 

1450 200218471 2022-02-07 

05:44:40 

TurboTax Online 

Deluxe 

3 Good But Unnecessary 

Costly This Year 

The process great like it normally is and great how some of my W-2 forms were 

automatically filled But this year was different Mainly because they forced me to 

upgrade to Deluxe in order to process the few payments I had from unemployment last 

year So I paid for it and the charge to file and deposit the refunds directly was even 

more costly than any other year It was typically around 20 ish but was nearly 40 this 

time I felt like I spent too much money on a "free" version of turbotax this year 

Also wanted to mention how pointless it is to pay for the premium services just to be 

able to use your federal returns to make the payment Its makes no sense and you just 

lose more money in my opinion 

1451 200218739 2022-02-07 

05:57:54 

TurboTax Online 

Deluxe 

4 Easy to use, but charges too 

much 

Easy process, feel confident filed correctly and with all deductions and info However, 

they never do it for free, and always get you at the end for more money when you file 

your state tax return 

1452 200219285 2022-02-07 

06:21:39 

TurboTax Online 

Premier 

1 did it say it was free? i thought it was advertised as free? having to pay to deducting from your return? ooch 

1453 200220375 2022-02-07 

07:27:23 

TurboTax Online 

Deluxe 

3 Good but it wasn’t free It said at no charge but got charged 

Not to bad but didn’t know why it said free 

1454 200221581 2022-02-07 

08:15:40 

TurboTax Online 

Deluxe 

1 thought it was free charged me 40 for deluxe when it was supposed to be free left no other option 

1455 200222547 2022-02-07 

10:35:51 

TurboTax Live 

Deluxe 

1 Not awesome with that crazy 

fee 

Fee too high I thought it was free Hidden fees I end up paying too much 

1456 200222974 2022-02-07 

11:12:24 

TurboTax Online 

Self Employed 

3 It’s OK It’s okay I just hate that it calls itself free when it’s absolutely not Other than that 

Turbo Tax is always my go to 

1457 200228242 2022-02-07 

14:15:00 

TurboTax Online 

Deluxe 

1 Free? You advertise free filing no matter how we file Free was never an option 

1458 200234403 2022-02-07 

16:04:12 

TurboTax Online 

Deluxe 

2 Gets the job done Turbotax always gets the job done for me and I usually get it done for free but this year 

because of unemployment income, I had to upgrade and pay to file I wanted to put all 

my information in and make sure that I did it all right but Turbotax required me to put 

in my card number and I only did so because it said: "save for a later payment" Upon 

saving for "later payment" they charged my card $80 and refused to refund me 

1459 200236708 2022-02-07 

16:35:03 

TurboTax Online 

Deluxe 

2 Not Free :( I have been using TurboTax for the past 4 years to file my W-2s and love the easy and 

quick process of filing Today I am not very happy I was charged $39 just to file my 

state taxes and $39 for the "deluxe" version that I didn't want nor had the option to 

decline the service After I clicked the option to pay my fee with my income tax money 

since I didn't have the fee on hand, I was charged an additional $39 for that option, 

with a grand total of $117 In other words TurboTax is not free freefreefree 

freefreefreefree 

1460 200245415 2022-02-07 

17:03:01 

TurboTax Online 

Deluxe 

1 bait and switch after filling out all the forms for free tax filing then you tell me I have to use the dulux 

because of a small payment on hca which would not matter so I had to pay for fed but 

to make it worse I did not even need to file the state but there was no option and you 

charged another 39 dollars and offered no ability to not file state what a bunch of 

deceitful people you are 

1461 200239333 2022-02-07 

17:22:44 

TurboTax Online 

Deluxe 

1 TurboTax tries to take your 

money any way possible 

They make you think it is cheap/free to file with them, they try to upsell you every 

chance they get, $39 to file state, $39 to file federal, $39 to deduct these fees from your 

refund, ridiculous how desperate they are to shave money from your refund 

1462 200239847 2022-02-07 

17:30:48 

TurboTax Live 

Premier 

2 Not Happy I've been using TurboTax for 8 years now, and have been mostly happy with the 

software I'm not one to post comments like this normally, as I value my time, but I feel 

like this is worth the investment The experience with the software up until the end 

was mostly good, although I did have to repeat several sections multiple times for 

reasons I don't understand I was especially turned off by the blatant shilling of the 

Credit Karma product at the end To me, the way it was done is really shady and not 

something I would expect from a company that I'm supposed to trust with my sensitive 

data Finally, TurboTax claims that they provide their service free for active-duty 

military yet I was charged the full amount If you're going to promote that discount you 

should honor it For these reasons I will at least explore what other options are 

available next year 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1463 200241307 2022-02-07 

17:54:11 

TurboTax Online 

Deluxe 

1 turbo tax is misleading I'm on disability, and I came on to do my taxes FOR FREE, and all was fine until time 

to wrap it up, then it would NOT allow me to file UNLESS I purchased the $39 deluxe 

package and then pay ANOTHER $39 processing fee so basically your FREE, 

actually cost me $79 so needless to say, this disabled Veteran is extremely unhappy 

1464 200241356 2022-02-07 

17:54:37 

TurboTax Online 

Deluxe 

4 convient I have used Turbo tax for years, but never can get truly the free as advertised 

1465 200241653 2022-02-07 

17:59:00 

TurboTax Online 

Deluxe 

3 Thought we could file for 

free, guess not 

free is not free! So they get you But over all not bad 

1466 200249464 2022-02-07 

18:19:38 

TurboTax Live 

Deluxe 

1 Easy to use, but they rip you 

off 

Free is supposed to mean free If I'm doing the taxes myself in order to save money, 

then it means I need to save money They nickle and dime you for any free money they 

can charge you AND its not an option, you have to pay their set up fees no matter 

what I never had to discuss anything with anyone to complete my taxes and still paid 

their non-negotionable fees 

1467 200243045 2022-02-07 

18:22:16 

TurboTax Online 

Self Employed 

1 hidden fees turbo tax has been advertising-free service and the service was not free They made 

me purchase a package and I have been filing with them for 6 years at checkout more 

fees were added They really were not any help at all This will be my last year filing 

with them 

1468 200249871 2022-02-07 

18:28:32 

TurboTax Online 

Deluxe 

2 Bamboozled again It's frustrating that turbo tax advertises free tax filing services then I end up paying 

200 This will be my last year filing with turbo tax they add fees throughout the entire 

process crooks The site is easy though 

1469 200243515 2022-02-07 

18:30:11 

TurboTax Online 

Deluxe 

1 Turbo Tax is disingenuous in 

it's claim free 

What an outrage, tell me how being charged $122 to file for this years St and Fed 

Taxes is a good deal especially when TurboTax claims you can file for free I'm 

retired and on fixed income and really looked forward to getting all $389 refund this 

year but NO TurboTax charged me $122 for the convenience of filing electronically 

Guess who won't be using TurbTax again 

1470 200243944 2022-02-07 

18:37:32 

TurboTax Online 

Deluxe 

3 They are pretty good Overall helpful but they advertise as if it will be super cheap and/or free services and 

then end up charging over $100 dollars to file I understand paying for services but I 

think y'all should just be honest from the start so we know what to expect and there are 

no surprise fees at the end It made me a little made to be frank, its was over 100 when 

the most it said it would be was $39 (because i chose to file state as well) 

1471 200244200 2022-02-07 

18:42:02 

TurboTax Live 

Self-Employed 

1 Free Turbotax filing My expense was very unsatisfactory I want to free Turbotax file as I'm only doing the 

Standard Deduction I selected the free option and your process takes all the way 

through the filing only to charge me $199 00 That not free I did even have state tax to 

file when I went complete the e file the re CAPCHA screen would not load 

1472 200244298 2022-02-07 

18:43:46 

TurboTax Online 

Deluxe 

4 Easy if yourttax situations 

are 

If you're going to charge $39 for state and federal for everyone to file taxes, don't 

advertise that you're free Otherwise, very simple and friendly online experience to file 

taxes for people who don't have overly complex tax situations 

1473 200250645 2022-02-07 

18:44:28 

TurboTax Online 

Deluxe 

3 Bait and switch They advertise 39$ then you get into it and spend hours loading everything in and then 

they charge you another 34 for state filing as this is not included What happened to 

the FREe FReee Free Free filing 

1474 200251261 2022-02-07 

18:56:54 

TurboTax Online 

Deluxe 

1 They lie about Turbo Tax 

Free 

They find stuff just to make you use the not free version even though you qualify for 

Turbo Tax Free They keep asking you questions to find a reason This year it was 

some third relief deduction that threw me out of the FREE version This will be the last 

year I use Turbo Tax I'd rather pay an in person tax preparer that get ripped off by TT 

1475 200245619 2022-02-07 

19:06:45 

TurboTax Online 

Deluxe 

2 Hidden fees, not free, free 

free free 

From the start I was already bombarded with the deluxe turbo tax with no option for 

free filing, and on top of that, they took out more fees for paying my federal taxes 

through the site, not warning me until I was in the final screen 

1476 200252032 2022-02-07 

19:13:00 

TurboTax Online 

Deluxe 

1 not a great app This site tricks you into thinking you are going to receive services for free and then 

you have to pay for state and federal I seems like this is just a gimmick to get you on 

the site and then charge you over $100 to complete the forms 

1477 200252492 2022-02-07 

19:20:52 

TurboTax Online 

Deluxe 

1 TRASH still going through their lawsuit for conning people into paying for tax software that 

says free and yet i had no choice but to pay 117 or start my taxes all over on different 

software after doing it all with turbotax 'Free 

1478 200252495 2022-02-07 

19:20:55 

TurboTax Online 

Deluxe 

2 lies It's not free, has never been free, stop lying about how it's free 

1479 200246953 2022-02-07 

19:30:57 

TurboTax Online 

Premier 

4 turbo tax is easy but the fees Turbo tax is easy to use but the fees add up! It's not free like the commercials 

advertise 

1480 200247108 2022-02-07 

19:34:04 

TurboTax Online 

Deluxe 

3 TOO EXPENCIVE SHOULD BE FREE FOR EASY FILE ,,,,,,,,,,, 

,,,,,,,,,,, 

1481 200247272 2022-02-07 

19:37:03 

TurboTax Online 

Deluxe 

3 TurboTax is overpriced Overpriced when $0 free refund doesn't used cover most federal returns 

1482 200249143 2022-02-07 

20:13:18 

TurboTax Live 

Deluxe 

4 TURBO TAX GREAT JUST 

PRICEY TO FILE 

TURBO TAX IS GREAT JUST WAY TO PRICEY TO FILE YOU CAN GO IN A 

ACTUAL CPA OFFICE AND FILE FOR $75 TO $100 DOLLARS AND THEY DO 

IT FOR YOU IT SAYS IF YOU ARE FILING A SIMPLE FORM WITH NO CHILD 

TAX CREDIT OR ANYTHING EXTRA THEN IT SAYS ITS "FREE" BUT IF 

YOUR FILING CHILD TAX CREDIT OR ANYTHING THEY DONT CONSIDER 

"SIMPLE" THEN ITS CLOSE TO $200 AND YOU TO DO IT YOURSELF 

1483 200249470 2022-02-07 

20:19:44 

TurboTax Live 

Deluxe 

1 It isn't free to enter education 

deductions? 

Students should be able to file education deductions for free 

1484 200255587 2022-02-07 

20:22:29 

TurboTax Online 

Deluxe 

1 Scam Spoiler alert!! Free filing option is not actually free Due to some little number I had to 

pay $73 to file as the Free Version didn't cover my situation If you can find something 

else do! 

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(1-5) 

Review Title Review Text 

1485 200255900 2022-02-07 

20:29:04 

TurboTax Online 

Premier 

1 False advertisement I went with turbotax this year because on their website, it states, Start Filing for Free -

File Your Taxes for Free I was charged a total of $150 and all I had were two W-2 

forms That doesn't sound free to me 

1486 200256102 2022-02-07 

20:33:01 

TurboTax Online 

Deluxe 

1 I would of given ZERO 

stars!!!!!!!!! 

Your COMMERCIALS in the STATE of MINNESOTA says FREE FREE FREE 

FREE FREE YOU CHARGE FOR FILING!!! FALSE ADVERTISEMENT!!!!!! 

YOU NEED TO REFUND ME FOR FILING!!!!!!!!!!!!!!!!!! STOP LYING about 

being FREE!!!!!!!!!!!!!!!!!!!!!!!!! 

1487 200250207 2022-02-07 

20:36:02 

TurboTax Online 

Deluxe 

2 simple situations make a 

return "complex" 

It works well, finds all of your deductions, but the slightest addition of an HSA makes 

the return no longer "simple" an FSA doesn't make it that but an HSA does so it is no 

longer free If there was anything else as easy as this I would do it, but ridiculous that 

an having an HSA makes your filing no longer free 

1488 200250595 2022-02-07 

20:43:45 

TurboTax Online 

Deluxe 

1 Said I Could File For Free & 

Then Charged $88 

This was a horrible experience I was told that I would be able to file with TurboTax 

free of charge However, after spending a significant amount of my time and effort 

inputting in my personal information into your service I was suddenly charged over 

$88 I don't care if I need to pay for a service, but tell me that BEFORE I spend hours 

of my life filing with you because you said that it would be free to file 

1489 200250698 2022-02-07 

20:45:13 

TurboTax Live 

Self-Employed 

1 NOT FREE I went through all of the steps for an easy quick file, but it was not free at all 

1490 200257209 2022-02-07 

20:55:59 

TurboTax Online 

Deluxe 

1 Hidden fees are getting 

frustrating 

I appreciate how thorough TurboTax is, however, the hidden fees are predatory 

Throughout the entire tax return, it is clearly stated that the type of return I am filing 

will be free Every year, I get to the end, and suddenly it is $39 

1491 200257439 2022-02-07 

21:01:09 

TurboTax Live 

Deluxe 

2 NOTHING IS free,free, 

FREE, like the ad says 

DO NOT say free when it is NEVER free This is the second year I was fooled by your 

lies I have a headache that won't quit My free' taxes just cost me $207, which is 

money that I could desperately use 

1492 200257438 2022-02-07 

21:01:09 

TurboTax Online 

Deluxe 

2 Turbotax tries to trick you 

into spending money 

Make sure you read exactly what youre paying for It tricks you by saying its free but 

as you start filing you can only get certain deductions if you pay, and it doesnt make it 

clear that you are paying for services Especially the deluxe package is what I think its 

called paying with your tax refund used to be a part of the free package but now they 

charge you another $50 00 Just be sure to read everything because they will upgrade it 

without even really telling you exactly what you are paying for 

1493 200252257 2022-02-07 

21:16:14 

TurboTax Online 

Deluxe 

2 Rip off It says Free Turbo Tax and charged me $117 at the very end I will not use again 

1494 200252475 2022-02-07 

21:20:38 

TurboTax Online 

Federal Free 

Edition 

4 If You Have A Simple 

Return, TurboTax Is The 

Best 

The title pretty much says it all If you have a very simple return with absolutely 

nothing out of the ordinary, TurboTax is truly the best option You will be able to file 

your taxes very quickly and easily and all you will need is your W-2 form It takes less 

than 30 minutes If your tax situation is the least bit complicated, you might want to 

look elsewhere because then TurboTax will try to charge you For example, if you're a 

teacher and you want the teacher reimbursement, TurboTax doesn't do that on the free 

return I just decided to forego it this year and it wasn't a big deal to me, but if you're 

someone with a lot of different credits and deductions that you want, you may want to 

look elsewhere because TurboTax doesn't do all of them for free Just saying 

1495 200253133 2022-02-07 

21:32:51 

TurboTax Live 

Self-Employed 

4 Use turbo tax every year See s the free use is non existent now The option isn't there now 

1496 200253162 2022-02-07 

21:33:21 

TurboTax Online 

Deluxe 

2 Turbo Tax Fees I constantly see ad breaks for Turbo Tax advertising to file for free, yet every time I efile I am charged a substantial amount of money Not sure where the "free" part comes 

in handy 

1497 200261744 2022-02-07 

22:26:02 

TurboTax Live 

Deluxe 

2 this sh*t supposed to be free make sh*t free!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

1498 200256705 2022-02-07 

22:46:15 

TurboTax Online 

Deluxe 

2 Free doesn't mean free Pretty upset that the service is advertised for free use I got to the very end and 

because of my HSA I was required to purchase the a higher version Why would this 

not automatically say this once and HSA is entered in? 

1499 200256806 2022-02-07 

22:48:02 

TurboTax Online 

Deluxe 

4 Love turbo-tax Turbo-tax is always fast and easy The only thing that annoys me is that they advertise 

as "File for free" every year but it must be on the simplest returns because I have never 

qualified 

1500 200257590 2022-02-07 

23:04:58 

TurboTax Online 

Deluxe 

2 No Other Option Free is a lie Get ready to pay because they force you to 

1501 200257615 2022-02-07 

23:05:30 

TurboTax Live 

Deluxe 

3 Started out great Started out great At the end it wouldn't let me file without upgrading to Deluxe 

because we owed money for the health care portion It let me continue until the very 

end It ended up costing over $200 for returns that were supposed to be free I wont be 

using them next year 

1502 200225513 2022-02-07 

23 06:46 

TurboTax Live 

Deluxe 

2 disappointed Turbo tax says it FREE! Then once you get into it, you are told it cost for state 

filing which was stupid, since I have to pay state $10 00 Then you get conned into 

paying for federal filing as well I got thru this process by losing part of my small 

refund to filing fees that supposed to be FREE! Anyway its done 

1503 200264078 2022-02-07 

23 08:14 

TurboTax Online 

Deluxe 

1 Free Yeah Right They tell you it's free then shove hidden fees in every possible corner, then sneak on 

the max when you didn't select it and try to steal more money from you It's messed up 

and I feel like it should be illegal, I could not process a document unless I upgraded 

and THEN was charged another fee for filing a state return 

1504 200258023 2022-02-07 

23:12:57 

TurboTax Online 

Deluxe 

2 Not all that Your commercials are deceptive It says Turbo Tax is Free Free Free also when you 

start it reads $39 00 then when you finish it is another $39 00 with a total of $78 00 

not good business 

1505 200258036 2022-02-07 

23:13:06 

TurboTax Online 

Deluxe 

1 My last time using this 

platform 

Would not let me proceed for free without upgrading because it wanted me to get a 

$40 tax credit and the charge was $39 for the upgrade So I netted a $1 00 benefit from 

the credit 

1506 200258187 2022-02-07 

23:15:53 

TurboTax Online 

Premier 

1 Not free Had to upgrade and so it wasn't free Been with TurboTax for years Had to upgrade 

this year in order to file because of my income 

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(1-5) 

Review Title Review Text 

1507 200258220 2022-02-07 

23:16:22 

TurboTax Live 

Deluxe 

2 Simple but Not free Still had to fork out 256$ to file my taxes thru Turbotax It may be simple but 

definitely Not free 

1508 200258527 2022-02-07 

23:22:25 

TurboTax Live 

Deluxe 

2 TurboTax Online So, I thought this was originally FREE as I clicked on the FREE link and ended up at 

the end of filing it charges me $200 But, on the flip side it does protect me and $200 

is a lot less than others charge to do the same thing in an office location But its kind 

of misleading still I hope I never need the TurboTax protections but again, I hope it's 

worth it's $200 if it's ever needed 

1509 200260256 2022-02-07 

23:57:03 

TurboTax Online 

Deluxe 

4 Great Information and Easy 

Filing 

I had a very simple return so to pay $43 to file seems a bit steep to me I thought it was 

free to file but had to select the cheapest option to be able to process 

1510 200260799 2022-02-08 

00:08:16 

TurboTax Live 

Deluxe 

3 Turbotax is NOT free free 

free 

Difficult to enter 1099 instead of w2 Had to call to do it Not free Had to do standard 

deduction 

1511 200268002 2022-02-08 

00:20:07 

TurboTax Online 

Deluxe 

1 rip off they say its free its not its $78 to file a tax return the government already has your 

tax info what a scam 

1512 200268448 2022-02-08 

00:28:15 

TurboTax Online 

Deluxe 

1 not free Turbo tax seems to be misleading people into thinking they offer free filing, but they 

charge you if you E-file, charge you for federal, and state filing nothing about this is 

free it is false advertisement 

1513 200268477 2022-02-08 

00:28:50 

TurboTax Online 

Deluxe 

2 They get you in the end Turbo Tax has gotten really screwy They say its free, then wham at the end after you 

have done the work, they say Oh Sorry, you now have to pay and then they slam extra 

fees on Watch out, be careful 

1514 200268635 2022-02-08 

00:31:41 

TurboTax Online 

Deluxe 

1 TurboTax gives FALSE 

INFO and is DECEPTIVE 

I've been using Turbo Tax for the oast 6 years and I've always had a great experience I 

like being able to file myself, I just dont like that they continuously advertise 

themselves as a FREE service when you literally have to pay for anything you file 

using their site, even the option you choose is basic or standard which is supposed to 

come with no fees They also have a promo that you can file for free before 2/15 and 

they still charged me but I still submitted because I didnt do all that work for nothing I 

spent 2 hours on filing so I said why not just submit Probably my last time using this 

service to be honest I just dont like the misleading nature of the company 

1515 200268705 2022-02-08 

00:33:07 

TurboTax Online 

Deluxe 

2 Turbo taxs lies about being 

free , 

Turbo tax is false advertisement , they charged me over 100$ to enter my own info and 

have no one reviewing my taxes which I could have done anywhere 

1516 200262458 2022-02-08 

00:39:16 

TurboTax Live 

Deluxe 

4 TurboTax review Several sections are not well explained Found answers to questions from continuing to 

through process and was able to understand why certain things were done Talked with 

two helpers First was mildly helpful Second was better NOt FREE Cost of Federal 

using standard deduction was $89 and State was $49 

1517 200269279 2022-02-08 

00:43:33 

TurboTax Live 

Deluxe 

1 Last year I'll be using this 

service 

Ya I was scammed another year Ya Free after all of their fees 133 00 later and 

ya then its free Nope not again I won't be seeing you all next year 

1518 200269625 2022-02-08 

00:49:55 

TurboTax Online 

Deluxe 

1 The fees It’s funny how it says you file for free but every year it been charging me Now this 

year it charged me 117 Wtf 

1519 200264854 2022-02-08 

01:21:51 

TurboTax Online 

Deluxe 

1 Free? Yeah right Said it would be free Costed $127 Not using this service again 

1520 200265076 2022-02-08 

01:25:32 

TurboTax Online 

Deluxe 

2 Said it was free Easy to use, but it assured me it would be free then I had to pay $39 to use it because I 

had received unemployment AND pay another $39 just for having the original $39 

taken out of my refund Won't be using this again 

1521 200265275 2022-02-08 

01:28:49 

TurboTax Online 

Deluxe 

3 Not free My return is as simple as it can possibly be and unfortunately was still unable to file 

for free I will not be using TurboTax again next year 

1522 200266402 2022-02-08 

01 50:08 

TurboTax Live 

Deluxe 

1 Expensive Always ends up charging me fees for needing to file certain forms, even though they 

tout being free for service members Apparently that only counts if you don't do a 

single thing other that collect your military paycheck 

1523 200233691 2022-02-08 

01:50:36 

TurboTax Online 

Deluxe 

1 TurboTax is a fraud I've seen your commercials all over the television about FREE FREE FREE but it's 

deception I witnessed first hand that you strong arm people into paying the deluxe 

package otherwise there is credits they can't claim and also can't file A seven dollar 

credit turned into me having to pay seventy dollars, very shady practices I appreciate 

the ease your services make upon doing taxes but for people who don't get much back 

in taxes anyway this only adds to their stress I would suggest you make those 

commercials more accurate before lawsuits of false advertising come up 

1524 200266610 2022-02-08 

01:53:55 

TurboTax Online 

Deluxe 

1 Hidden & Force Fees You advertise free, then you offer these upgrades, BUT then you force to upgrade 

because of one small item, at this point you are now paying a separate fee for both 

Federal and State If you decide to have direct deposit for quicker access to your 

refund you charge a additional fee on top of the new fees for state and federal 

1525 200272871 2022-02-08 

02:01:05 

TurboTax Online 

Deluxe 

1 Steals your money They convince you to do your taxes with them and that it's so easy and free and then 

next think you know they charge you 119 dollars out of nowhere? It was free last year 

to do your state taxes and now all of a sudden they charge you for literally 

everything?! 

1526 200268042 2022-02-08 

02:21:01 

TurboTax Live 

Deluxe 

4 I like the software, but cost is 

misleading! 

While I would give the process 5 stars, I would give the constant prompts to upgrade a 

1 star It's annoying to be asked repeatedly if you want to upgrade It's very annoying 

to think you are getting the basic free software until you go to file at the last minute 

and it says you have to pay to file! 

1527 200268629 2022-02-08 

02:31:34 

TurboTax Online 

Self Employed 

4 Awesome I must say I don't like the fact that you were misleading about how much you will 

charge me for your service, $128 00 when it showed $89 00 I was hoping it would be 

free but, I understand that everything has a price, just next time be truthful but, I still 

like you 

1528 200268989 2022-02-08 

02:38:08 

TurboTax Online 

Deluxe 

2 so much for free 39 for state and federal taxes lol why all these commercials for free 

1529 200269108 2022-02-08 

02:40:25 

TurboTax Online 

Deluxe 

1 Upset I did not understand why I was forced to pay for deluxe when normally use the free 

version Even after I upgraded to deluxe I was still not able to get any assistance 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1530 200269263 2022-02-08 

02:43:15 

TurboTax Online 

Deluxe 

1 No good badd You say its free then charge dibble at the end not 

1531 200274743 2022-02-08 

02:57:31 

TurboTax Live 

Deluxe 

1 Hit with fees at the end Honestly, it was a very easy system to use However, the amount of repeating 

questions after I have reviewed everything was ridiculous Also, getting to the end and 

being told you have to pay because of such and such is bull crap My free e-file cost 

me $207! I would've cancelled it and gone elsewhere, but I'm exhausted and really 

don't feel like importing everything again 

1532 200270573 2022-02-08 

03:08:37 

TurboTax Live 

Self-Employed 

1 Not too sure about how to 

feel about my experience 

I thought it was free but apparently if you file your state and federal together there 

might be a fee also if you claim any type of child tax credit there might be a fee for 

some reason I’m paying almost $300 for what was supposed to be free 

1533 200270953 2022-02-08 

03:16:59 

TurboTax Online 

Deluxe 

1 Great but not free as 

advertised I paid $117 

At first it said it would be free to file My taxes got rejected and then this new charge 

was added 

1534 200239027 2022-02-08 

03:18:18 

TurboTax Live 

Deluxe 

4 TurboTax is simple, fast and 

walks you through eve 

I always really like using turbo tax but this year I feel I was charged way too much 

especially because I had a very simple return, should have been free like advertised 

It's a bit false if you ask me 

1535 200271701 2022-02-08 

03:33:07 

TurboTax Online 

Deluxe 

1 Fee after Fee after HIDDEN 

FEE 

yeah, sure, its free right! Oh, we dont do this or that, its 39 dollars for this and 49 for 

that Complete Joke, and I will not be using this again! 

1536 200241583 2022-02-08 

03:57:52 

TurboTax Online 

Deluxe 

3 Tubro I like using turbo tax but they give you false information, because they state that you 

can file your taxes for free You have to pay for each federal and state and also if you 

opted to just put out your refund they tax you another $40 all together I just feel that 

they should honor what they promote and let people know up front how much 

everything will be instead of waiting until you are done preparing the taxes 

1537 200272907 2022-02-08 

04:02:06 

TurboTax Live 

Deluxe 

4 It's ok They advertise free but, to get your refund in a faster time, there is a fee and, they're 

always advertising their Max plan I already have protection with another company 

1538 200242341 2022-02-08 

04:10:03 

TurboTax Online 

Deluxe 

1 turbo tax is a raquet Turbo Tax absolutely r*pes their consumers in the end if you advertise FREE then it 

should be totally FREE I wish I would've followed the advice of others and filed with 

Cash app tax this year That is wholly free Next year I am considering another service 

There is nothing free with turbo tax and it is an absolute gimmick They shamelessly 

lie to the public 

1539 200273950 2022-02-08 

04:30:22 

TurboTax Online 

Deluxe 

2 TOO MUCH MONEY THIS IS NOT A FREE SERVICE 

As you go along you are required to pay a fee 

1540 200244281 2022-02-08 

04:43:34 

TurboTax Live 

Deluxe 

1 Scam Your company advertise free service but it’s not It seems like turbo is adding more 

fees to get more of your refund This will be last year using turbo 

1541 200244359 2022-02-08 

04:44:49 

TurboTax Live 

Deluxe 

1 It is VERY MISLEADING 

on the cost 

I checked every box to have this done for free and at the very end it FORCED me to 

pay at least $169 00 that turned into $207 00 at the end right when i had to submit I 

feel EXTREMELY ripped off I will never do this again 

1542 200244745 2022-02-08 

04:51:16 

TurboTax Online 

Deluxe 

1 Turbo Tax rips off people There is no free with Turbo tax If you have a dependent and you want to claim their 

childcare expenses guess what you have to pay them If you moved and lived in 

multiple states, guess what you have to pay for each state And you'd better pay the 

fees upfront or you'll get charged an additional fee for deducting it from your tax 

refund Such a scam 

1543 200274850 2022-02-08 

05:01:11 

TurboTax Online 

Deluxe 

3 Was good until I had to 

upgrade 

The service was good however it isn’t fully free Then there’s all these fee n taxes 

attached 

After you met a certain area you have to upgrade in order to proceed then at checkout 

there are extra fees 

1544 200277582 2022-02-08 

07:43:03 

TurboTax Live 

Self-Employed 

4 Easy Software to file your 

Tax 

It's my 1st time using it Love it super easy Great Tax Expert service but no free you 

have to pay not problem it's reasonable fee 

1545 200283676 2022-02-08 

13:35:42 

TurboTax Online 

Deluxe 

2 Product is good but you can 

pay someone to do them 

This is no Free product Every year they try to get you with the FREE advertisement, 

but when it's time to check out they charge 108$ for simple W2's? I am very upset! I 

went to file for free, put in my information I only had W2's, simple tax return I didn't 

need help They charged me for the deluxe and it ended up being 108$ Bull! I would 

of paid someone to do them for that much Last time I'll use turbo tax!! 

1546 200284738 2022-02-08 

14:01:12 

TurboTax Online 

Self Employed 

2 Good But Bad My frustration comes from the fact that I have to use a system like this and pay when it 

is advertised as free I understand that since I work different lines of work I have to use 

various forms but the fact that simple 1099s are something i have to pay for when I 

dont choose the form from my employer is frustrating 

1547 200287318 2022-02-08 

14:50:28 

TurboTax Online 

Deluxe 

3 TurboTax is never free It advertises free everywhere but there’s always some sort of fee, still convenient since 

they auto upload my w2 

1548 200288860 2022-02-08 

15:16:37 

TurboTax Online 

Deluxe 

4 Turbo Tax is easy and 

convenient, but certainly no 

Always get shocked with the fee since it is advertised as FREE 

1549 200290024 2022-02-08 

15:30:01 

TurboTax Online 

Deluxe 

2 they are average nothing is free , we all know that by now easy and conventient but only used them 

because I was too lazy to start with someone new maybe next year , count your days 

TT , you and them fees FEES FOR EVERYTHING 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1550 200293714 2022-02-08 

16:34:04 

TurboTax Online 

Deluxe 

1 The issues with TurboTax I have been using TurboTax since I've been able to file taxes myself Up until the past 

two years it's been very simple and easy to work with and get things done in a correct 

and timely manner However, I digress by saying that it has become very difficult to 

use this system 

On face, TurboTax claims to be free to file TurboTax is not free to file TurboTax will 

charge you twice for filing for Federal, and an additional charge for filing for State 

Granted, State filing through TurboTax is optional, Federal is not There is a payment 

required for sending the file out, and a payment required if you have anything else on 

your form that you need to file Doesn't seem like an option 

Another issue that I have with Turbo, is the fact that there is absolutely NO customer 

support for the people who have to end up paying the additional fee for anything extra, 

or even just having questions The entire layout of the website and app is designed to 

try to assist you with FAQ like instances, but when you have a question that those 

cannot answer, you're left stuck scratching your head and no way to contact someone 

The phone lines are littered with artificial intelligence voice commands, and there is no 

way to get it working correctly The only way to even potentially get an answer, is 

going on the forums and asking just to hope someone can respond to you within the 

day 

The final thing that I have an issue with, is the bugs and glitches There are numerous 

bugs and glitches that come from filing, one of which I ran into today Sometimes 

filing state will prompt you with error codes that are 100% unfixable by you, leaving 

you going back and wondering what you did wrong Be careful though, because if you 

go back and change ANYTHING, you may be prompted with an additional payment! 

Furthermore, this will more than likely be my last time using Turbo as a medium for 

filing my taxes I've looked into other websites and it seems like they're able to offer 

the additional help that Turbo could not Miscommunication Misle 

1551 200293803 2022-02-08 

16:35:40 

TurboTax Live 

Deluxe 

3 Turbo tax did a good job 

but 

Turbo tax did a good job, but you start out thinking it's free, but they hit you with over 

$200 in filing fees Of you have to add an unemployment or any other form to your 

taxes, beware of these fees I was too tired to do it over again with the government, 

which is actually FREE! 

1552 200294432 2022-02-08 

16:46:27 

TurboTax Online 

Self Employed 

4 TurboTax added unexpected 

fees 

turbotax is awesome, however i thought i was filing my retun for free until i got to the 

end and say that they were deducting $170 out of my return 

1553 200296445 2022-02-08 

17:19:27 

TurboTax Online 

Deluxe 

4 Fast and easy taxes Fast and easy but was supposed to be free when I started 

1554 200296617 2022-02-08 

17:22:03 

TurboTax Live 

Deluxe 

1 Not What I Expected The advertisment is misleading it doesn't specify that if your filing any other forms that 

you would not get the free service When you speak to an agent they waste your time 

by leading you to believe that their trying to help you by giving you bogus discount 

codes that does not work and then try to walk you through the steps to just file and pay 

all this money When you use a tax expert they still cant help you because they require 

your life story after submitting all your tax information and all of the required 

information needed to file your taxes I will continue to file my taxes on H&R block 

say what you want about H&R block but in the 9 years that I've been doing my taxes 

online myself I've never had all these problems 

1555 200298235 2022-02-08 

17:49:03 

TurboTax Live 

Deluxe 

3 Thought it was free I thought it would be free because I have a simple tax return 

1556 200305599 2022-02-08 

17:56:42 

TurboTax Online 

Deluxe 

2 Watch the hidden fees When they say file for free, it's a lie $39 for federal, $39 for state and THEN $39 for 

the privilege of letting you pay with your federal refund double-bubble just pay the 

fee separate 

1557 200306397 2022-02-08 

18:13:15 

TurboTax Online 

Deluxe 

3 They are alright I love that it is easy for a tax idiot to us ( like me) and I love that it comes with all the 

protection that it does But for them to advertise as “free filing” is a crock when I end 

up paying $166 because they fee is to death That gets under my skin I would have 

filed again with credit karma had they not switched to some random app It was free 

for everything except my state taxes, WITH all the same protection That’s how it 

should be done Turbo tax step your game up 

1558 200299805 2022-02-08 

18:14:02 

TurboTax Online 

Deluxe 

2 Ok They always trying to make you spend extra money to file they tell you its free then 

start deducting money from you smh trash 

1559 200306538 2022-02-08 

18:15:24 

TurboTax Online 

Deluxe 

1 sneaky and tone of hidden 

fees- very decieving 

lots of hidden fees when they say it is free dont trust 

1560 200301402 2022-02-08 

18:41:59 

TurboTax Online 

Deluxe 

4 Read fine print for fees I submitted my tax return with turbo tax with the notion that my federal return would 

be free of charge and knowing that they would charge me to submit my state as well 

At the end of it all, they ended up charging me for my federal tax return, which I 

would have not done my taxes through this site if I had know that Unfortunately, I had 

done all this work so I just filed with turbo tax anyways, but buyer beware of their 

sneaky fees that they like to tack on at the end after all the hard work you've put in!!! 

1561 200301425 2022-02-08 

18:42:16 

TurboTax Live 

Deluxe 

1 0 TurboTax always says that my tax will be free but at the end I pay over $200 I will 

not use Turbo Tax next year 

1562 200301681 2022-02-08 

18:47:46 

TurboTax Online 

Deluxe 

3 not free Easy to use but not actually free Over $100 in fees after everything is said and done 

1563 200309044 2022-02-08 

19:02:32 

TurboTax Online 

Deluxe 

1 TT IS A SCAM ! THIS PROGRMA FORCED ME TO BUY THE DELUX WHEN I WAS TRYING TO 

DO THE FREE ON A SIMPLE FORM ! WOULD NOT LET ME SEND TO IRS 

UNLESS I BOUGHT IT!!! LIAR!!! 

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(1-5) 

Review Title Review Text 

1564 200309190 2022-02-08 

19:04:52 

TurboTax Online 

Deluxe 

1 false advertisement free free free free free free it was TV says but in order for me to file my taxes THERE 

IS NO OTHER OPTION other than to upgrade and pay for it customer service was 

useless 

1565 200310254 2022-02-08 

19:20:54 

TurboTax Online 

Deluxe 

1 Con artists I usually have no issue with the service, until today I can't fathom why they lie and 

say they can't calculate my tax information for a 1095-A if I don't pay to upgrade to the 

stupid deluxe edition Then to add insult to injury, if I want to calculate my expenses 

used for the job that the 1095 belonged to, I have to upgrade to the self employed 

edition for $89! what a joke that is, the software can already process all the 

information, it's just Intuit trying to wring you out for as much cash as possible 

1566 200310809 2022-02-08 

19:28:52 

TurboTax Online 

Deluxe 

2 Deceiving free advertisement There is nothing free about turbotax I am only expecting a return of less than $400 

and had to pay $39 to file federal, $39 to file state, and another $39 to have these fees 

deducted from my return This is a major increase from other times I've used Turbotax 

and I've used them EVERY year for at least 11 years So while I'm being screwed by 

the government with my tax return, turbotax has to make sure they screw me as well I 

only completed it because I didn't want to go back through everything with another 

company again but I will NOT be using turbo tax every again 

1567 200305180 2022-02-08 

19:47:38 

TurboTax Online 

Deluxe 

1 Always says free but is not in 

the end 

Started on the free one and then was told I was required to pay for deluxe to file I 

don't even have any type of extra things on my taxes Just a w2 and 1095 from covered 

California They took over 125 bucks from my return 

1568 200313329 2022-02-08 

20:08:42 

TurboTax Online 

Deluxe 

3 Turbo tax is ok, they tricked 

me 

They would not let me changed my service even though i made a mistake , they just 

wanted my money, i wanted to file for free, but they would not let me go back, bad bad 

business, be careful using them !!!! 

1569 200306407 2022-02-08 

20:13:21 

TurboTax Live 

Deluxe 

5 good They ok and they are not FREE May I add that they are pricey Pricey 

1570 200314257 2022-02-08 

20:26:05 

TurboTax Live 

Deluxe 

1 BAD ETHICS It sucked will not use this place again Can't use the free version if you get 

unemployment 

1571 200307941 2022-02-08 

20:41:47 

TurboTax Online 

Premier 

1 NOT Free For a service that says its free, I ended up paying $79 00 (inc tax) 

1572 200308640 2022-02-08 

20:54:53 

TurboTax Live 

Deluxe 

1 Awful I've used Turbo Tax for 5 years As always, everything was promoted as free I have no 

state tax in Tennessee, so all I claim is my W2 and student loan interest Not only do 

they now charge when you file without mentioning it, the amount taken out of my 

return to pay for the charge to file didn't equate the amount returned Bye bye forever 

Turbo Tax 

1573 200309189 2022-02-08 

21:04:52 

TurboTax Online 

Federal Free 

Edition 

4 Turbo Tax is not free, but is 

easy and convenient 

Turbo tax advertised and sent an email saying it is free As we went on with it, it was 

$29, which is more reasonable than a tax service, but not free 

It's easy to use and do because you'd need to give all the information to a tax preparer, 

so why not enter a few figures yourself 

1574 200316825 2022-02-08 

21:12:17 

TurboTax Online 

Deluxe 

1 false advertising Said it was free if you filed before 2/15/2022 but ended up costing $117 today is the 

8th of February 2022 

1575 200316920 2022-02-08 

21:14:34 

TurboTax Online 

Deluxe 

2 Got my taxes done but too 

many hidden fees 

TurboTax is amazing for maximizing refund but their fees are not transparent and 

nonsensical They forced me to upgrade to TurboTax Deluxe because of a student 

credit that is not included in the free edition However, when looking back at my 

credits I find that I do not even qualify for the student credit I would love to talk to 

customer service to resolve this issue but phone customer service is an extra charge 

too This website truly is a scam! 

1576 200317019 2022-02-08 

21:17:09 

TurboTax Online 

Deluxe 

1 Turbo tax lied Keep saying turbo tax free and yall charged us $117 that's false advertising 

1577 200310008 2022-02-08 

21:17:14 

TurboTax Online 

Self Employed 

3 ok site tax is not simple service is not free I have used credit karma in the past this year they changed to cash 

app I could not use this app so I did turbo tax same tax paper work as in the past free 

with credit Karma cost was $79 with turbo oh well still easier than paper 

1578 200310144 2022-02-08 

21:19:21 

TurboTax Online 

Premier 

4 Turbotax is easy to work Turbotax is easy to work with but to get the free vision is confusing to me Don know 

how to do it 

1579 200317162 2022-02-08 

21:20:20 

TurboTax Live 

Deluxe 

1 From free, to WTF Thought I was getting free tax prep, nope, $119 00 , for simple retired persons tax 

work, just S S and pension, and e file, won't happen next year 

1580 200311965 2022-02-08 

21:45:48 

TurboTax Online 

Deluxe 

4 quick and easy just wish it was free but quick and easy to do and send 

1581 200319379 2022-02-08 

22:04:51 

TurboTax Online 

Deluxe 

3 I prefer Turbo Tax Turbo Tax starts out by saying it is free, this if false, you fool people! Very 

disappointed! 

1582 200313491 2022-02-08 

22:11:25 

TurboTax Online 

Deluxe 

4 Turbo Tax The only thing i didnt like was it was advertised for free filing I had to pay 

1583 200315291 2022-02-08 

22:44:48 

TurboTax Live 

Deluxe 

1 Was supposed to get Free 

File for Active Duty 

They took out money! they said that if you filed as enlisted you get to file for free and 

they ended up charging me with no way out for help! 

1584 200316884 2022-02-08 

23:13:34 

TurboTax Online 

Deluxe 

3 Wanted free Not sure why I did not get the free version I only used the standard deduction Seems 

very confusing 

1585 200317206 2022-02-08 

23:21:40 

TurboTax Live 

Deluxe 

1 Thought it was supposed to 

be free 

Cannot get discounts working for "free" turbo Tax 

Not sure why Im paying $119 when Im doing it all myself 

1586 200317540 2022-02-08 

23:27:54 

TurboTax Online 

Deluxe 

5 Turbotax was helpful Turbotax is helpful as always, I just did not like that it is not free under the IRS 

website this year while we are still facing a pandemic and people are still trying to 

recover financially 

1587 200318086 2022-02-08 

23:38:22 

TurboTax Live 

Deluxe 

2 added fees at the end Had a relatively easy experience However what was supposed to be free, wasn't Ton 

of added fees at the end for having an HSA I won't be using Turbotax again 

1588 200326253 2022-02-08 

23:42:43 

TurboTax Online 

Deluxe 

1 Not happy By advertising that filing is free and then charging and charging and charging more for 

additional items, it seems like this is a bait and switch type operation They make you 

pay and then change the return and don't let you fix it Not happy, will not use this 

service again 

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Review Title Review Text 

1589 200318604 2022-02-08 

23:49:04 

TurboTax Online 

Deluxe 

1 not so good say free then they charge you $117 00 mmmmmmmmmmmkkkekon 

1590 200326818 2022-02-08 

23:53:36 

TurboTax Online 

Deluxe 

1 Turbo Tax SUCKS!!! It automatically made me use the deluxe version when I didn't need it and by the time I 

realized what it did I couldn't switch it back to the free version I was charged $117 for 

something I didn't need because of poor site layout and deceitful wording I will never 

be using TurboTax again 

1591 200327143 2022-02-09 

00:00:15 

TurboTax Live 

Deluxe 

2 Pretty disappointed I've used TurboTax for the last two years and it has been simple and easy I've had no 

issues except for this year, I was forced to upgrade to a version of TurboTax I didn't 

want or need (which was very expensive and unnecessary) before they would let me 

file, despite advertising free services TurboTax is a good tool to use for your taxes, 

but don't be fooled by the false advertising and get trapped into paying more than 

what you need to 

1592 200327772 2022-02-09 

00:02:28 

TurboTax Live 

Deluxe 

1 NOT FREE NOT FREE AT ALL NOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALL NOT FREE AT ALL NOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALL NOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT ALLNOT FREE AT 

ALLNOT FREE AT ALLNOT F 

1593 200320349 2022-02-09 

00:22:17 

TurboTax Online 

Deluxe 

2 Turbotax is ok I was forced to pay $117 to upgrade from my free plan so I could file my taxes even 

though I had a simple tax return 

1594 200320506 2022-02-09 

00:25:57 

TurboTax Live 

Deluxe 

2 Great until I was charged 

$217 to file 

everything was going great until I found out I cant file for free The lady I spoke with 

was very helpful and took extra care to make sure I filed everything correctly Because 

of the loans and grant that i got, I have to file something different which for some 

reason is not covered in the basic turbotax Now im being charged $120 to file that, 

plus $50 for state???? and you wouldnt let me continue without adding $40 thing that I 

dont even want Not a fan of that filing taxes should always be 100% free unless you 

make $80,000 a year 

1595 200320657 2022-02-09 

00:28:44 

TurboTax Online 

Deluxe 

3 File unemployment Honestly I’m in the the middle It said it was free and I ended up paying $80 

1596 200320784 2022-02-09 

00:31:17 

TurboTax Online 

Deluxe 

5 Not free I love the ease of doing my own taxes at home and the convenience of electronic file 

deposit etc however for a simple return $100+ is NOT FREE 

1597 200321063 2022-02-09 

00:37:36 

TurboTax Online 

Deluxe 

1 Turbo Tax sucks YOu guys charge way too much money i started using this site because it was free 

1598 200329506 2022-02-09 

00:38:12 

TurboTax Online 

Deluxe 

3 Need to be more clear on 

payment 

It was smooth, simple, and fast I gave three stars because payment wasn’t clear so 

instead of charging me $39 they charged me $78 Plus they lied and set it was for free 

and it isn’t I miss credit karma but it’s not safe with cash-app 

1599 200321107 2022-02-09 

00:38:38 

TurboTax Live 

Deluxe 

3 Not what I expected Turbo Tax should stop advertising as Free I spent money that I barely had and I do not 

appreciate the false advertisement Many people feel this way 

1600 200322340 2022-02-09 

00:55:10 

TurboTax Live 

Deluxe 

3 Not exactly free Turbo tax is good for doing your own taxes but their advertising that they are free is 

not correct, they are only free if you file only the basic if you need to add a tax credit 

you will get charged for filing 

1601 200323250 2022-02-09 

01 05:58 

TurboTax Live 

Deluxe 

1 Turbo Tax It was not enough for them to not let me switch to free version or less expensive 

version, they had to process $40 extra for paying with my refund! I will not be using 

this product next year 

1602 200331592 2022-02-09 

01:16:58 

TurboTax Online 

Deluxe 

1 Horrible Over Charged I was charged 80 to file my taxes when it states it was FREE Save your self some 

money and go somewhere else 

1603 200324869 2022-02-09 

01:25:02 

TurboTax Online 

Deluxe 

2 TurboTax sucks! Turbo Tax starts out easy and free, but then forces you to pay unexpectedly, and 

becomes very confusing! Save your self some time and stress and go talk to an expert 

in person 

1604 200326217 2022-02-09 

01:42:09 

TurboTax Online 

Deluxe 

2 It’s more complicated and 

stressful than before 

This will probably be the last year I use TurboTax There were pushes to use certain 

offers, I couldn’t do my simple taxes for free and it was an absolute headache 

1605 200332921 2022-02-09 

01:47:09 

TurboTax Online 

Deluxe 

2 Turbo Tax Pricing is 

Deceptive and Time 

Consuming 

My wife started our returns somehow ending up in the Deluxe Turbo Tax return 

pricing I cleared and restarted with the free version yet ended up with the Deluxe 

version even though I knew that itemized deductions wouldn't work for us It ended 

up costing $78 Very deceptive presentation of how the free version works Deceptive 

bait and switch pricing If you're as good as you imply, be truthful and upfront about 

your costs If you're that good, what do you have to hide? 

1606 200326741 2022-02-09 

01 52:08 

TurboTax Live 

Deluxe 

2 It's alright I did not like that I had to pay $250 to file my own taxes when it's advertised as free to 

file federal 

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Review Title Review Text 

1607 200333884 2022-02-09 

02:12:12 

TurboTax Live 

Self-Employed 

1 TRIPLE CHARGED you claimed i needed the 39$ self employment help that you then charged me 89$ for 

you claimed i could file my state and federal taxes for free then charged my 49$ dollars 

to file them together What a freaking rip off then come to find out the total your 

stealing from my tax return is now 177$ what the hell Never again will i use your 

lying stealing cheating system 

1608 200333890 2022-02-09 

02:12:22 

TurboTax Live 

Deluxe 

1 Turbo Tax is a Scam They advertise as $0 to file yet they just charged me 207 to enter in my own info It's 

ok though, theyll just take it out of my federal so i wont even notice getting robbed 

1609 200328669 2022-02-09 

02:20:20 

TurboTax Live 

Deluxe 

1 garbage OH hey you can file for free!!! only if you don't have any thing at all out of the 

ordinary got unemployment because of covid? Too bad, you have to get the upgraded 

version 

1610 200293318 2022-02-09 

02:26:11 

TurboTax Online 

Self Employed 

2 TURBO TAX IS 

EXPENSIVE! 

Horribly deceitful when they advertise that you can file for free but then it cost me 

$167 for the most basic filing 

1611 200334974 2022-02-09 

02:33:52 

TurboTax Online 

Deluxe 

1 hidden fees hidden fees you sign up to file for free and they charge you $122 ? seriously it was just 

a 1040ez you suck!! and wheres your phone number wtf 

1612 200294111 2022-02-09 

02:40:36 

TurboTax Online 

Deluxe 

1 Cheating you into extra costs Simple filing advertised as free upfront My taxes were as simple as they get and I 

ended up paying $78 for filing with no option to avoid Looks like cheating to me 

1613 200329829 2022-02-09 

02:44:32 

TurboTax Live 

Deluxe 

3 thought this service was free yall advertise that the service is free and then sucker me in after entering all my info 

that i cant file my state return without the delux package or whatever, like just be 

straight up 

1614 200330145 2022-02-09 

02:51:12 

TurboTax Online 

Deluxe 

2 Free Hidden Free Hidden 

Can't print 

Free, until it isn't I'm seriously thinking about going back to my old tax guy next year 

I estimate paying about $50 less And there were certain pages that asked if I wanted to 

print and all I got were blank sheets out of my printer It's not my printer that's the 

problem I tested it on other things, emails, for example No problem Something really 

hinky about 

TT 

1615 200330371 2022-02-09 

02:55:47 

TurboTax Online 

Deluxe 

3 Easy to Use; Kinda 

Misleading 

I used TurboTax to file my taxes last year when it was free This year, they kind of 

made the payment plans misleading For example, when they first calculate the best 

plan, they give a payment amount that seems like a good deal Then you get to the end 

and it says you have to pay double that if you want to file for federal AND state 

through TurboTax It also allows you to check if you qualify to pay for the TurboTax 

services with your coming refund Mine said yes, then at the end said that you have to 

upgrade to the premium plan to pay for it with your return, which then adds almost half 

what it was already going to cost The website is easy to use and relatively simple, but 

it was quite annoying to feel like I was not getting the payment information up front 

1616 200335722 2022-02-09 

02:57:07 

TurboTax Live 

Premier 

1 Turbo Tax Ripped Me Off I was charged for premium service when all I wanted was the free federal version and 

pay $49 for the state version I specifically checked the box saying I did not want the 

premium service but was charged for it anyway AFTER I submitted my credit card 

info Never did I get a screen showing my total charges before being billed I feel 

ripped off and consider this fraud 

1617 200331458 2022-02-09 

03:14:22 

TurboTax Online 

Premier 

1 Annnoying Got through the process and TurboTax had re-signed me up for premium after I had 

selected the free version 

1618 200296498 2022-02-09 

03:20:20 

TurboTax Online 

Deluxe 

1 Lies I was told it was free and it's not There is no free option for federal returns 

1619 200331895 2022-02-09 

03:23:19 

TurboTax Live 

Deluxe 

2 not free They say that using this program is free when advertised but it is not 

1620 200332836 2022-02-09 

03:44:49 

TurboTax Online 

Deluxe 

2 kind of a scam hade to redo turbotax 5 different times on free version but it would not let me compleat 

filling out things untill I upgraded 

1621 200332975 2022-02-09 

03:48:34 

TurboTax Online 

Federal Free 

Edition 

4 turbo tax is okay I liked the program, except for the trick with the free file I t appears to be free until 

you get to the end when you can't accept the free option 

1622 200333716 2022-02-09 

04:08:08 

TurboTax Live 

Deluxe 

2 Great tool but free as stated It's a great tool to do the taxes but I was still charged the fee even though it says it was 

supposed to be free 

1623 200333871 2022-02-09 

04:11:56 

TurboTax Online 

Deluxe 

4 Why so Expensive It was good only thing I disliked was the price $78 in total and I used the free 

edition 

I guess they charge for good service 

1624 200276511 2022-02-09 

04:21:17 

TurboTax Online 

Deluxe 

1 Never Free Every year I try to do free and turbotax always finds a way to charge me Totally a 

scam with the way they market 

1625 200334563 2022-02-09 

04:26:17 

TurboTax Online 

Deluxe 

1 Not all is disclosed prior to 

filing 

First, I was disappointed that I was forced to move from free to deluxe Second, I took 

a screenshot of the cost which was $78 to file, but when I clicked to use my federal 

refund to pay it went to $117 I have used Turbotax for years, but this will more than 

likely be my last year I know they opted out of the IRS free filing program and can 

only assume this is how they're making up for all those free filing It's not free in the 

essence of the definition I was confused, because it asked I edit my last year state 

return I clicked helped to get an explanation on it, but the answer was vague I clicked 

help a lot which I never had to do before Turboxtax I understand making money, but 

let's make it the honest way We all went through the pandemic 

1626 200334942 2022-02-09 

04:32:45 

TurboTax Online 

Deluxe 

3 Okay but had hidden fees Overall okay but the advertisement is to prepare a free tax return Navigation was 

simple 

1627 200334984 2022-02-09 

04:34:14 

TurboTax Online 

Deluxe 

2 TurboTax Is Not Free! Too many steps to verify or file your return , yes it was easy but in the middle of 

putting all information, but TurboTax wants you to upgrade to deluxe when you 

already accepted the free edition once selected Years before and even last year it had 

the option to be opted out from upgrading to any package deal! 

1628 200335069 2022-02-09 

04:37:28 

TurboTax Online 

Deluxe 

4 GREAT PRODUCT THE PRODUCT WAS EASY TO USE, HOWEVER I WAS SURPRISED AT THE 

CHARGES FOR MY SIMPLE RETURN WHEN IT WAS ADVERTISED AS FREE 

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(1-5) 

Review Title Review Text 

1629 200301290 2022-02-09 

04:40:11 

TurboTax Online 

Deluxe 

1 Hidden Fees GALORE Charges extra for poor people who receive unemployment You can't use the Free 

Filing if you received unemployment (like from the pandemic), you have to upgrade to 

Deluxe Also, don't choose Pay With Refund because they charge $39 for that Choose 

Pay Now At least then you're only getting screwed out of the $39 for State AND $39 

for filing Federal 

1630 200335180 2022-02-09 

04:40:48 

TurboTax Online 

Deluxe 

4 always helpful do not like to be forced to pay for deluxe filing when free is the option i chose 

1631 200335915 2022-02-09 

05:03:58 

TurboTax Online 

Deluxe 

2 Fees I didn't expect Simple to do yourself, but when it came to fees I was surprised! 

I thought it was $39 Total for Turbotax Deluxe & Free filing for other, but it 

WASN'T! 

Charged me $39 TTDeluxe, $39 Federal, & a $39 Processing Fee also!! 

I wasn't expecting those kind of fee's, when I did everything myself!! 

1632 200336484 2022-02-09 

05:28:58 

TurboTax Live 

Deluxe 

1 not happy i had to pay for me to do my taxes when i never asked to do the deluxe live ive 

always done my taxes for free on here so i dont know why you guys charged me when 

it never gave me the option to have it done for free thanks for taking my money when 

i didnt ask for it 

1633 200336807 2022-02-09 

05:43:58 

TurboTax Online 

Deluxe 

1 you're what I thought was an 

awesome website 

You made me upgrade for no reason Then made me spend 78$ on my return when I 

have no money Then when I tried to get the help you tried to make me upgrade again 

I've used you guys for 3 years now but if you make me pay that "free" trash again I'll 

go somewhere else 

1634 200337244 2022-02-09 

06 08:07 

TurboTax Online 

Deluxe 

1 way to expensive Turbo tax is awesome but isn't free like it claims to be This is my second year filing 

taxes and it cost me $100 for state to file and $100 for federal RIDICULOUS! 

1635 200337522 2022-02-09 

06:25:34 

TurboTax Online 

Premier 

2 TurboTax used to be less 

hassle 

I like the product itself I want simply to electronically file my taxes, and TurboTax 

lets me do that I do see advertisements about "Free Filing" but even though my 

situation is pretty simple, I don't seem to qualify for that Also, there are sub-products 

which are being pushed at me all during the process I don't like how pushy it is It 

might be worth it to me if I just begin filing by myself again with paper tax returns 

through the mail 

1636 200338062 2022-02-09 

06 59:39 

TurboTax Online 

Deluxe 

4 The least expensive Wouldve costed way more to file my taxes with the competition, however is free no 

longer free? None the less, thanks TurboTax 

1637 200338234 2022-02-09 

07:14:03 

TurboTax Live 

Deluxe 

4 Pretty easy This was a pretty easy way to do my return, the way they advertise that it is free is 

false but I didn't mind paying at the end 

1638 200338694 2022-02-09 

07 58:00 

TurboTax Live 

Deluxe 

1 Not impressed I was under the impression you could do a tax return for free and half way through it 

forced me to upgrade Ended up spending $150 instead of FREE, so I am unhappy 

1639 200340400 2022-02-09 

11:22:43 

TurboTax Online 

Federal Free 

Edition 

3 Decent place to file taxes I loved that it was free!! So i jumped on the ol' innerweb and started banging the letters 

on the keyboard and slamming the mouse button Got all the way through the whole 

she-bang and thought, WHEW! glad that's over Only to realize the "Free" wasn't 

free I literally had to erase/delete the whole transition due to the fact that somewhere 

along the way, I missed a step and didn't click the "FREE" edition So after that I gave 

up and saved it for a later date 

1640 200346023 2022-02-09 

14:35:25 

TurboTax Online 

Deluxe 

2 FREE< FREE< FREE i don't see anything Free as your tv commercials say i paid 79 00 and my husband paid 

149 love to know where the Free comes into that???? 

1641 200349235 2022-02-09 

15:38:11 

TurboTax Online 

Deluxe 

4 What is free? Filing with Turbo Tax is pretty easy and convenient The only part I don't understand 

is the free part What is free? I agree that it is cheaper than most other services, but it's 

not free 

1642 200352395 2022-02-09 

16:41:28 

TurboTax Online 

Deluxe 

3 Enough with the prompts I love that TurboTax is streamlined and easy to follow for inputting tax information 

HOWEVER, when I select the package that I want in the beginning, STOP prompting 

me to switch to a more expensive package several times If I wanted a more expensive 

package with more features and if I wanted add-on benefits, I would have selected 

them the first time I also don't want all of your advertisements for credit and other 

ridiculous programming Despite initially selecting the free federal filing, I was still 

charged for the Deluxe I would rather pay a CPA than try to dodge the additional 

charges that TurboTax bombards its customers with 

1643 200354511 2022-02-09 

17:18:47 

TurboTax Live 

Deluxe 

2 Not really free Fees just keep 

up 

Not as advertised Thought it was free Fees just kept coming 

1644 200354523 2022-02-09 

17:19:03 

TurboTax Online 

Self Employed 

3 I love the fact that turbo tax 

retains my info 

i am no longer self employed and they would not go to free return it only charged my 

friend 39 dollars it is still charging me 89 even though i have not filed a schedule c 

1645 200356038 2022-02-09 

17:43:25 

TurboTax Online 

Deluxe 

1 Was charged when using free 

version 

Was charged when using free version and they refused to give me a refund 

1646 200356268 2022-02-09 

17:47:11 

TurboTax Online 

Deluxe 

3 Easy to file but I really enjoyed how easy TurboTax was to use but I am slightly annoyed because I 

guess I was eligible for the American Opportunity credit? But because of that I 

couldn't file for free It wouldn't allow me to not accept that because I have no idea 

what it does for me and TurboTax forced me to upgrade I wished there was an option 

to not accept that With that one thing aside, they really make it easy to file both state 

and federal taxes and I enjoyed the easiness of my taxes this year besides the fact I was 

forced to upgrade 

1647 200356759 2022-02-09 

17:56:38 

TurboTax Live 

Deluxe 

2 Constant last minute fees When I started filing, I was told it would be free but somehow, $260 was taken out my 

refund by the end of the process due to constant fees being added at the last second 

preventing me from moving forward Very disappointing 

1648 200357549 2022-02-09 

18:11:28 

TurboTax Live 

Deluxe 

2 Wasn't like last year Thought it was free to my surprise it wasn't That's why I had a problem about 

1649 200359044 2022-02-09 

18:40:03 

TurboTax Online 

Deluxe 

3 2022 Review I was not able to file for Free, as is advertised, and while I did not have any issues, I 

was disappointed in not being able to file without paying a cost Services were straight 

foward, just like in previous years, most likely will use again o/ 

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Review Title Review Text 

1650 200361559 2022-02-09 

19:27:36 

TurboTax Online 

Deluxe 

1 Hidden fees They say it’s free but it is not They require you to upgrade at the end and then charge 

you extra for using your return to pay their fee 

1651 200362736 2022-02-09 

19:35:20 

TurboTax Live 

Deluxe 

3 upgrade options its promoted everywhere on the website and ads that you can file for free but yet i am 

forced to add additional services i didnt want 

1652 200363168 2022-02-09 

19:36:56 

TurboTax Online 

Deluxe 

1 turbo tax has charged me 

more this year than ever 

why was it so expensive to file this year i have never paid so much to file for taxes 

here ever You advertised free filing but somehow i was charged a huge amount 

1653 200339387 2022-02-09 

19:38:11 

TurboTax Online 

Deluxe 

2 False Advertising NOT 

FREE WITH COMMON 

HSA :( 

They say that their service is free to file but then force you into an up sale just cuz you 

have an HSA like probably 70% of the US citizens They take 1/6th of my return just 

because of this This is pred@tory and bogus Everything else about the platform is 

great except their deceptiveness 

1654 200363428 2022-02-09 

19:41:15 

TurboTax Online 

Deluxe 

1 Trash You offered free tax filing with no free options available, and proceeded to charge me 

$119 

1655 200363787 2022-02-09 

19:46:25 

TurboTax Live 

Deluxe 

4 Overall Very Helpful Overall, Turbo Tax is very helpful However, we were surprised to find that the cost of 

filing increased due to us having received unemployment this past year, and made us 

ineligible for the free version Then when we tried to report the sale of our trailer home 

on our form, the Turbo Tax price increased again and required their premiere filing 

package in order to proceed So we had to spend $200 to file a fairly simple return 

Given that other accountants probably charge more, I presume this is necessary 

However, as a loyal prior customer of Turbo Tax, I was surprised by all the added fees 

this year 

1656 200364326 2022-02-09 

19:56:21 

TurboTax Live 

Deluxe 

4 Turbo tax lies Trubo Tax says thier free but they are not free they are easy to use 

1657 200374764 2022-02-09 

20:12:24 

TurboTax Live 

Full Service 

Deluxe 

4 Needs to be clearer Easy to 

misinterpret 

I feel that the zero-dollar filing fee advertisement with live support was mildly 

misleading My tax assistant was confused as to why I was bumped up to not being 

able to use the free filing option Ultimately her manager said to push it through to the 

tax preparer and that they could fix the issue on their side This was not the case 

though I was a little upset and asked to speak to the next manager and I was offered a 

discount code that took off $30 00 from the $169 99 price of Turbo Tax Deluxe I just 

found out about the $30 00 discount here at check out If I am being honest, I think 

that the zero-dollar price should have been honored I paid through my refund which 

will cost an additional $39 00 to do With all that being said, Turbo tax still has the 

best overall value that I have seen to date for what they offer Thank you! 

1658 200365590 2022-02-09 

20:20:05 

TurboTax Live 

Deluxe 

3 Pretty okay Cost me 200 dollars in stead of free because I added an unemployment form It made 

me upgrade It also wouldn’t accept the employer state tax IDs so I couldn’t go any 

further I called customer support and the lady was awesome but she couldn’t see me 

or my screen because the app just wasn’t working I entered the code on a separate 

device to invite her to the session and it took her to another session being conducted 

by a tax expert and customer Whoops!!! But then my app decided to accept the 

information finally The lady I talked to also helped me enter my student form which 

got me 2500 extra bucks BUT I wouldn’t have been able to get that if I just used my 

phone because that wasn’t even an option You have to use a tablet or computer 

1659 200365726 2022-02-09 

20:22:30 

TurboTax Live 

Self-Employed 

1 Eh Selected the free option and they still charged me for their “premium” 

1660 200366043 2022-02-09 

20:27:02 

TurboTax Live 

Deluxe 

3 Hidden Fees At first it said it was free then there were 3 other fees and I ended up paying over 200$ 

The only reason im giving 3 stars is because it was really easy 

1661 200366392 2022-02-09 

20:33:23 

TurboTax Online 

Deluxe 

1 Turbotax is a ripoff I tried filing for free, They continuosly push the payment on you When i finally 

finished it forced me to pay For EACH return AND made me pay AGAIN when I 

chose to pay with my refund! 

1662 200367208 2022-02-09 

20:45:57 

TurboTax Online 

Deluxe 

1 Upsold Needlessly I haved used TurboTax's free service for the last 2 years with perfect success This year 

the program "recommended" I upgrade to the next TWO pay tiers DURING the filing 

process, only giving vague reasons why I should not specifics Turns out I DIDN'T 

need any of the extras provided by those pay tiers AT ALL so that's $117 total out of 

my return to TurboTax for nothing! They took advantage of my uncertainty, fear of 

making a mistake AND faith in them based on past service to score money out of 

someone who's not currently employed Nice 

1663 200377859 2022-02-09 

21:05:21 

TurboTax Live 

Deluxe 

1 Over charged and my taxes 

keep getting rejected 

I used your because it said the federal was free and I was charged $188 to file state and 

federal which I was lied to I asked for a refund and they said nope Now my taxes have 

been rejected 2 times and if it happens again I dont know what else to do So won't be 

using this in the future 

1664 200377919 2022-02-09 

21:06:20 

TurboTax Online 

Deluxe 

4 Great! TT helps me to confidently and conveniently file my taxes all at home from my 

computer and without leaving the house I love it! The 'file for free' advertisement is 

not true though lol But their cost to file at $84 for me is not bad 

1665 200369574 2022-02-09 

21:22:23 

TurboTax Online 

Deluxe 

4 cost too much! I started with the free turbo tax then they kept moving my price up! ended up costing 

me $117 I am a part time employee working through college! 

1666 200370466 2022-02-09 

21:36:47 

TurboTax Online 

Deluxe 

2 Service of Turbotax I didn't like the way the process is this year I didn't want to pay for the service and I 

couldn't get around that issue I am really mad a HAD to pay for a service that I have 

gotten free ALL the past years that I have used this service This program is advertise 

for FREE 

1667 200374277 2022-02-09 

22:03:10 

TurboTax Live 

Basic 

4 Easy to follow link Just BE aware you Can Not File taxes in every state FREE Even with code it wont let 

You 

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Review Title Review Text 

1668 200375057 2022-02-09 

22:17:38 

TurboTax Online 

Deluxe 

4 Easy and efficient The process was very easy and efficient I was able to complete my taxes and have all 

the info needed to do it correctly My only complaint was trying to file for free, but in 

the end having to upgrade for 80 dollars to receive a tax credit for my schooling It 

said only the deluxe version would allow me to use it That was disappointing, but I 

understand you can't have the best of both worlds It also charges you an additional 39 

dollars to pay for the deluxe version with your tax return, which would have made it 

117 I had to go back and choose to pay with my card and was able to get it back down 

to 80 dollars 

1669 200376255 2022-02-09 

22:41:17 

TurboTax Online 

Deluxe 

5 Great The software is very easy to use, this is 3rd year using it My only issue is that they 

advertise it for free but I paid $39 00 to use it However, that's way better then paying 

$500 

1670 200383903 2022-02-09 

22:56:59 

TurboTax Online 

Deluxe 

1 turbotax is greedy It is ridiculous to advertise for free and then charging for extremely common tax 

situations (like contributing to a retirement fund) and using that to charge and then use 

absurd reasoning to charge extra, like using direct deposit when online and mobile 

banking is the most common form of banking in this generation Shame on you for 

charging the way you do when taxes are legally required I won't ever use this again or 

recommend it 

1671 200378679 2022-02-09 

23:19:39 

TurboTax Online 

Deluxe 

1 Easy to use but charges $117 

to use 

This is a great and easy to use program for filing taxes The only down side is it costs 

$117 to use for the "FREE" version 

1672 200380064 2022-02-09 

23:43:36 

TurboTax Online 

Deluxe 

2 They charged me for filing 

free 

They are not a free service They charged me too much money 

1673 200380130 2022-02-09 

23:44:44 

TurboTax Live 

Deluxe 

3 On the decline Been using Turbo Tax for over 10 years - rates have gone up, glitches have gone up, 

and please explain how it's EVEN LEGAL to say that I "can't get one of my tax breaks 

because it isn't included in the free filing, only available in the LIVE Deluxe!" 

1674 200380570 2022-02-09 

23:52:48 

TurboTax Online 

Deluxe 

4 Turbo Tax is the way to go! Although I do feel I was pushed and confused into some fees, the "free" option isn't 

really free However it is much easier and cheaper then going anywhere else! I have 

used Turbo Tax for many years and wont go anywhere else! 

1675 200381103 2022-02-10 

00:01:34 

TurboTax Live 

Deluxe 

1 Charging a lot to file I have been using it for last couple years started to be good and free but little by little 

started charging for some nonsense Like why would i have to pay $175 to file taxes 

where Turbo Tax says its free or very little charges 

1676 200381178 2022-02-10 

00:03:15 

TurboTax Online 

Deluxe 

3 EASY TO USE BUT FEES WHY CANT I USE THE FREE VERSION?!?! I accidentally clicked Deluxe edition 

and I spent 30min looking at how to remove it! Get your stuff together turbo tax 

1677 200381417 2022-02-10 

00:07:45 

TurboTax Online 

Deluxe 

1 Too many fees I get that for less than typical returns we'd have to pay for fed and state But to then 

charge another fee for "audit support"? And then if you opt out, you can't pay the fees 

with your return??? The fees took $122 out of my already low return Charging for 

everything is not free Which was why I didn't use turbo tax for two years, and will 

elsewhere next year 

1678 200381729 2022-02-10 

00:13:27 

TurboTax Live 

Self-Employed 

4 Turbotax is easy to 

understand but 

Ok I understand the agents have to get paid but STOP advertising on commercial and 

everywhere else that it's free when it's not The last two times I've done my taxes I've 

had to pay (out of my refund) 199 00 it's frustrating the commercial all say free but it's 

NOT 

1679 200381852 2022-02-10 

00:15:45 

TurboTax Online 

Deluxe 

1 Last time using TurboTax!!!! There was nothing free about On top of the fees for filing unemployment taxes there is 

also a fee from TurboTax that they don't mention until your already done 

1680 200345833 2022-02-10 

00:31:17 

TurboTax Live 

Deluxe 

2 Filing simple tax return was 

NOT free 

Your advertisement says that your services were free if filing a simple tax return I 

ended up paying over $200! False advertisement I will not be filing with you in the 

future H & R Block was cheaper 

1681 200382886 2022-02-10 

00:37:12 

TurboTax Online 

Deluxe 

1 Been with y'all for years Go back to letting us file for free Your commercials say it's still free but it's not 

1682 200389141 2022-02-10 

00:40:28 

TurboTax Online 

Deluxe 

3 Stole my time and money Told me it would be FREE then randomly charged me $157 at the end of all the work 

id gone through with no option to go back for free 

1683 200383353 2022-02-10 

00:45:21 

TurboTax Online 

Deluxe 

3 Not Free Every year i use turbo tax and every year i pay to use turbo tax after being told it's free 

WHY 

1684 200383528 2022-02-10 

00:48:49 

TurboTax Online 

Deluxe 

2 Probably won’t use I find it to be weird that turbo tax supposed to be free until the 15 But all of a sudden 

when I file my taxes I have to pay for the upgrade Also I don’t understand why you 

guys charge an extra 40 

because I choose to pay the extras with my return If it was started that I would of had 

to to pay extra when it was time to pick the options I would of picked to pay it with my 

card However I didn’t see that it was trying to charge me until the end and I didn’t 

feel like going back I just don’t appreciate that you guys try to find ways to pay more 

instead of being up front on what the charges are from the beginning 

1685 200383731 2022-02-10 

00:53:18 

TurboTax Online 

Premier 

1 IT COSTS TOO MUCH THEY MAKE YOU PAY MORE AFTER YOU GO THRU ALL THE FORMS 

NOTHING CHEAP OR FREE HERE 

1686 200347624 2022-02-10 

01:09:58 

TurboTax Live 

Deluxe 

3 Stop False Advertising!!! Nothing in life is free and I hate that TurboTax give this big front that they are! You 

know how much I just spent on your “free” service? 200+ dollars! Now I understand 

that it’s cheap compared to other services like H&R Block but my anger comes from 

TurboTax pretending like you’re not going to charge us! I’m single, so I don’t get that 

much back anyways All I’m saying is I like your service and it’s very easy to go 

through but it still sucks when you let me get through the whole application and once I 

want to file I have to cough up a couple of hundred dollars 

1687 200391481 2022-02-10 

01:31:21 

TurboTax Online 

Deluxe 

1 Rip off are you kidding me Not allowed to file for free, as per irs gov ripoff ripoff 

1688 200385657 2022-02-10 

01:31:57 

TurboTax Live 

Deluxe 

2 Its alright I did not have the option to get the free file and send it out Its sad, I still did not save 

money to file my taxes 

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(1-5) 

Review Title Review Text 

1689 200392631 2022-02-10 

01:59:22 

TurboTax Online 

Deluxe 

1 Turbo Tax are dishonest and 

greedy 

Turbo Tax is advertised as free for federal and state but they gotcha with 3 different 

$39 fees during the process This has been the worst experience I have ever 

experienced with any tax filing program Never again They will take advantage of 

you various times through the process 

1690 200387491 2022-02-10 

02:06:54 

TurboTax Online 

Deluxe 

1 Not good this year!! I should have been able to have free return because I did it before the 15th and I could 

not get it on a free return so I had to pay $39 and then they charged me another $39 or 

something else and that's ridiculous I use this I've been on here for 3 years and I had 

nothing else but a W-2 that's a shame 

1691 200387498 2022-02-10 

02:07:00 

TurboTax Online 

Deluxe 

2 I still don't get having to pay 

to file on here 

You guys advertise free filing just to charge to keep old info A one time payment for 

the service would be way better than an annual charge 

1692 200392969 2022-02-10 

02:09:40 

TurboTax Online 

Deluxe 

4 Love it! I like using TurboTax because it is convenient, easy, and fast It's even easier when 

your employer uses intuit for payroll, because all the information is already populated 

for you The only thing that I do not like is that turbotax is advertises that you can do 

your taxes for free, but that is NOT the truth If you submit it through just the basic 

plan you still have to pay $39 00 for federal AND $39 00 for state Now there is even 

a charge to take the payment out of your refund, they charge $39 00 for that as well 

Turbotax is cheaper that taking it to someone, but there is some false advertising 

1693 200389145 2022-02-10 

02:40:34 

TurboTax Online 

Deluxe 

3 Seems easy but It is easy to use TurboTax for the most part, except for when they leave out that you 

have to pay twice to file your taxes electronically with them I don't like that they seem 

to have hidden fees and also have adds claiming you can file for free but don't offer 

that option to users 

1694 200389484 2022-02-10 

02:47:30 

TurboTax Online 

Deluxe 

1 Free? I haven't been impressed with TurboTax since it takes $39 00 to pay with it out of my 

own tax return In addition to that, I have to pay when it's advertised as free I also 

don't want my information shared with third party companies, so when it told me that I 

could share until a specified date, and didn't allow me to specify when I would like to 

stop sharing my information it upsets me 

1695 200389536 2022-02-10 

02:48:27 

TurboTax Live 

Deluxe 

3 Turbo tax is easy to use I was a little irritated to believe I was using a free site to file my taxes with only to be 

forced into having to spend $207 dollars in the end to complete my return 

Please do not say you are a free site if your only going to make it where you have to 

pay to complete the transactions in the end I am considered lower Middle class and it 

is tough enough to make it on a one income household as it is you have to find ways to 

save where you can and this did not help I was unemployed in 2015 due to health 

issues and my husband is the only one working in our home and we are having a tough 

time due to the lose of income plus the increase in medical bills Please just think 

about these things when you set your prices 

1696 200394556 2022-02-10 

02 55:32 

TurboTax Online 

Deluxe 

1 TOO EXPENSIVE 

ALWAYS ASKS FOR 

UPGRADE 

GOT TO LOVE THATT $122 FREE TAX FILING WHAT A SCAM 

1697 200389945 2022-02-10 

02 57:27 

TurboTax Live 

Premier 

1 I was told it was free then got 

charges 250 dollar 

Im extremely upset will never use u again 250 dollars to do my taxes when they were 

supposed to be free 

1698 200390019 2022-02-10 

02 59:03 

TurboTax Online 

Deluxe 

1 Cost too much to file now not turbo tax nothing is free anymore it's a shame last time I use TurboTax 

1699 200390715 2022-02-10 

03:13:33 

TurboTax Online 

Deluxe 

4 TURBO TAX IS A GREAT 

GUIDE 

I DIDN'T USE ANY SUPPORT I ONLY WISHED THAT AS I WENT ALONG A 

WINDOW WOULD POP UP TO LET ME KNOW THAT MY RETURN WOULD 

NOT BE FREE HAD TO WAIT TO THE END TO FIND OUT 

1700 200390841 2022-02-10 

03:16:05 

TurboTax Live 

Deluxe 

3 Turbo Tax was good except I was unable to change from deluxe after I picked not to over and over On top of 

being told it was free since im in the military this is the second year in a row this has 

happened 

1701 200392095 2022-02-10 

03:45:24 

TurboTax Online 

Self Employed 

1 TurboTax is a lie My experience with TurboTax is so stressful I do not understand why I have to pay 

TurboTax just to file my taxes It says that I can file for free but I’m not filing for free 

TurboTax took half of my refund and did not let me file for free I am going to start 

filing in person from here on out I give 0 stars and I am not recommending TurboTax 

to anyone 

1702 200337294 2022-02-10 

04:11:02 

TurboTax Live 

Deluxe 

1 scams you to use the deluxe 

version 

everything was supposed to be free but a few clicks that can easily be done by typing 

numbers yourself can turn it into premium services i wouldve gone to another site but 

the other place was asking for info from a 1040 form and couldn't find out how i 

though turbtax would be able to help since i always file with them but they didnt even 

have my 2020 files either and were just asking me to upload them even though i also 

paid for the premium services last time which say includes holding your previous years 

taxes 

1703 200393228 2022-02-10 

04:17:05 

TurboTax Live 

Deluxe 

2 Not free like ads claim to be This will be my last year with turbo tax They are not so free to claim to be I always 

paid more than 50 and i have been filing with turbo tax for a couple of years This year 

was the most expensive and I could of got it cheaper 

1704 200393536 2022-02-10 

04:24:38 

TurboTax Online 

Deluxe 

1 sucks made me pay for service when trying to do free 

1705 200394502 2022-02-10 

04:52:50 

TurboTax Online 

Deluxe 

1 Not free Not happy that they say its free but when you login the free option is gone and only 

have deluxe where they charge $29 If you advertise free please honor it 

1706 200394704 2022-02-10 

05:01:01 

TurboTax Online 

Deluxe 

2 Its Just Second time using "free" software that makes you feel like I was forced to use 

additional product dissapointed 

1707 200395115 2022-02-10 

05:18:55 

TurboTax Online 

Deluxe 

3 Not free It was not free like yall say it is i had to pay to file 

1708 200395258 2022-02-10 

05:25:18 

TurboTax Live 

Deluxe 

3 Says free but cost me 

$209 00????? 

Says free but when I went to file it cost me $209 00??? My friend was gonna do them 

but I just said I found a free site online! I was wrong!! I didnt want the deluxe i just 

wanted the free one 

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Review Title Review Text 

1709 200395275 2022-02-10 

05:26:17 

TurboTax Online 

Self Employed 

1 Nickel and dime Turbo tax will NOT let you file anything but a 1040 form for free You'll pay over a 

hundred dollars JUST to be able to file a 1099 & that DOESN'T include any real help 

or clarification to fill out the form It offers you an option to pay using your tax refund 

( if you get a refund) but doesn't disclose that the fee for using this service is an 

additional forty dollars You have an option to read unrelated articles about the 

information you're looking for, but they're not helpful or insightful Better off using a 

different software, you'll still have to pay, but at least your payment will come with 

help 

1710 200397189 2022-02-10 

07:11:24 

TurboTax Online 

Deluxe 

4 Easy to use All was well until it forces an upgrade on you Not free but $39 per return 

1711 200398427 2022-02-10 

09:56:29 

TurboTax Live 

Deluxe 

1 Miss leading ain’t nothing 

free here charge to muc 

It’s to expensive and I believe they charged me extra I clicked one thing and it went on 

some more money been here 10 plus years there is nothing free here I promise you that 

ItS not free 

1712 200398817 2022-02-10 

10:37:48 

TurboTax Live 

Self-Employed 

1 Took money from account 

right away 

i wanted to see if it was worth doing the my w-2 and 1099-nec myself or with turbotax, 

so i put all my info and once i needed my card info and put it in, it instantly took the 

money from my account I had no confirmation or nothing, didn't even show me how 

much it was going to be $212 13 wasted If i knew it was going to be that much i 

would've done it myself, i kept hearing how it was free all this and that 

1713 200400320 2022-02-10 

12:12:07 

TurboTax Online 

Deluxe 

4 It's easy but too many fees Says free but then unexpected fees , but overall easy 

1714 200404456 2022-02-10 

14:21:42 

TurboTax Live 

Full Service 

Deluxe 

2 Simple and Easy, but should 

be more up front 

I loved Turbo Tax and wanted to take advantage of the special going on Everything 

was very simple Until I saw the price at the end of my "free" full service You should 

be a lot more up front with people before they say yes Ill end up owing more than I 

got from taxes this year 

1715 200405743 2022-02-10 

14:51:21 

TurboTax Live 

Deluxe 

2 easy but I have used TurboTax for several years because they are easy however it was not free 

as originally stated In the years past I was presented with its going to cost x amount, 

this year I was under the impression I could file for free on both federal and state when 

I started processing my taxes only to find out it is going to cost over $200 when I got 

to the end which is also higher than what it cost in the past I might try a different 

preparing tool for next year because of this 

1716 200410203 2022-02-10 

15:48:22 

TurboTax Online 

Self Employed 

4 Tricking is not nice! I would have given 5 stars but, I feel that Turbo Tax tries to trick people into certain 

things Shouldn't say it's free if you change it once you get started Also at the when 

finalizing you should give the amount before the Max product instead of waiting till 

you have to find out I almost skipped the Max because I wasn't sure if I could pay the 

basic and Max 

1717 200411820 2022-02-10 

16:21:13 

TurboTax Online 

Deluxe 

1 turbotax is missleading There is no free version as advertised In the past there was a free version but not now 

I ended up paying $78 for very simple taxes way too much 

1718 200411896 2022-02-10 

16:22:55 

TurboTax Online 

Deluxe 

5 TurboTax Awesome TurboTax was a easy and useful I would recommend I only suggest that the 

advertisement shouldn't be advertise as being free to file taxes through Turbo Tax 

Overall rating was excellent 

1719 200412236 2022-02-10 

16:29:28 

TurboTax Online 

Deluxe 

1 Horrible Not only did it take 3 days for me to get the free version it ended up making me pay, 

on some "we cant do the refund unless its delux itll cost $39" but then on top of that i 

had to pay another $39 so there goes $70 down the drain! NEVER USING TURBO 

TAX AGAIN 

1720 200412411 2022-02-10 

16:33:16 

TurboTax Online 

Deluxe 

4 Kimmy Although Turbo Tax is convenient, the tax fees are to high! Also, Turbo Tax is not 

FREE! 

1721 200412679 2022-02-10 

16:39:13 

TurboTax Online 

Deluxe 

1 WAY TOO EXPENSIVE Still claims to be free every year and I still get charged far too much, this year was 

$79, with no state filing and getting it done before 2/15 

1722 200419769 2022-02-10 

17 01:16 

TurboTax Online 

Deluxe 

2 false advertising i would have enjoyed turbo tax for a basic tax return filing instead I'm forced to pay 

even though it stated my return would not cost anything i don't mind paying a fee if it 

says to pay a fee but don't say its free and then turn around a say payment required to 

continue 

1723 200397130 2022-02-10 

17 04:48 

TurboTax Online 

Premier 

4 False Advertising Got tons of ads to file before Feb 14 for free Well today Feb 9th I finished and payed 

over $70 is fees not too thrilled about that 

1724 200420126 2022-02-10 

17 08:41 

TurboTax Live 

Deluxe 

1 Free filing is a lie 

Misleading to say it kindly 

One of my employers had an HSA contribution which Turbo Tax would only process 

through e-file if I upgraded $89 or whatever, despite that one account not affecting my 

return one dollar Also, the $39 charge for efiling And the $45 for state filing which I 

understand But don't advertise $0 and then force me to pay to file And surprise me 

with the $39 at the end when I'm already tired of the you have to pay this if you want 

to proceed This will be the last time I use TurboTax 

1725 200414140 2022-02-10 

17:09:18 

TurboTax Live 

Deluxe 

3 TURBO TAX is not free! The advertisement for free and easy do it yourself taxes isn't free or easy it seems 

1726 200414691 2022-02-10 

17:19:13 

TurboTax Online 

Deluxe 

3 It was not what I expected I was under the impression that filing with Turbo Tax was free and it was not This 

was very disappointing I was made to upgrade to deluxe because I received 

unemployment benefits Other tax services didn't require this after researching I will 

have to reconsider using Turbo Tax next filing season 

1727 200415201 2022-02-10 

17:29:08 

TurboTax Live 

Basic 

4 Easy peesie No problems at all, reliable Dependable, straight forward except the free method 

keeps wanting you to ask for expert advise or upgrade for $44 00 

1728 200415443 2022-02-10 

17:33:33 

TurboTax Online 

Deluxe 

2 Turbo tax is easy but not 

inexpensive anymore 

When they say free, they don't mean free When they say file for $29, they don't mean 

$29 The free version charged us $117 to file both federal and state I will say that it 

saved all my info from last year so I basically only had to enter in the new W2 

information, but come on 

1729 200417946 2022-02-10 

18:24:26 

TurboTax Online 

Deluxe 

4 Did not want to pay Started out free and then I had to pay $39 did not like 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1730 200418913 2022-02-10 

18:43:16 

TurboTax Online 

Deluxe 

3 It’s okay I’ve filed three years with TurboTax and this is the first year I’ve been charged It says 

it’s free until you get all the way done and then they don’t give you an option to 

continue with free It also said it would be $39(not a big deal) and then on the very 

very end because I said to take it out of my refund I got charged $78 I don’t 

understand 

1731 200418916 2022-02-10 

18:43:20 

TurboTax Online 

Deluxe 

3 Turbo Tax is pretty good I like it because I have used it for the past 5 years, my info is already saved, so I just 

go in and it automatically updates Really the only thing I have manually enter is 

anything new that I didn't have in the previous year HOWEVER, I would prefer to use 

the free service which is what I was able to do until last year For whatever reason, in 

the beginning it tells me that I will be filing for "free" but by the time I get done, it 

ends up charging me $39 3 times Once for processing, once for Federal and once for 

State I really don't understand why these charges are necessary because I don't have 

any complicated forms I think that if was going to pay that much for it, I may as well 

go somewhere and let someone else do it for me and pay them instead of trying to 

figure out why these unnecessary charges are taking place OTHER THAN THAT, it's 

very easy to use, user friendly, and it goes back over your stuff multiple times to make 

sure you have everything in there correctly 

1732 200419370 2022-02-10 

18:52:48 

TurboTax Online 

Self Employed 

4 A little costly (Business Not 

Free) 

I was able to file to file my taxes on turbo tax but it’s not free 

1733 200427121 2022-02-10 

18:53:15 

TurboTax Online 

Deluxe 

1 turbo tax is TRASH AF!!! I used to love using this service however the last two years it has caused nothing but 

problems When I filed last year(with the free version) my returns were rejected and 

they tried to force me to pay in order to amend them and then pay additionally to 

submit them In regards to this year it did the same thing it wouldn't allow me to us the 

free version and forced me to use deluxe stating that I don't qualify as having a simple 

return when I have the same exact income information that I had last year And when I 

called to get clarity on exactly what is going on just a few moments ago, the customer 

service rep tried to insinuate that I am trying to scam This service is beyond garbage 

they promote a free version only to forcingly upcharge you on the expensive tax 

products they sale and then when you try to get assistance from their customer service 

they insulate you and come at you with really distasteful attitude 0 out of 10 don't 

recommend! 

1734 200430618 2022-02-10 

19:21:42 

TurboTax Online 

Deluxe 

3 Not Free free free free free 

free free free 

From free to $117 in fees A good law suite will find yall if yall keep this up And yall 

got rid of the free file program after hiding it on google money money money i guess 

1735 200422255 2022-02-10 

19:47:35 

TurboTax Online 

Deluxe 

1 Hidden Fees I am not happy that this claims to be free but I just spent 78 dollars of my hard earned 

money to file NOT HAPPY!! 

1736 200398450 2022-02-10 

19:58:39 

TurboTax Online 

Premier 

3 Easy but lies Turbo tax was easy to use this was my first time doing my taxes on my own however 

they claimed I qualified for fee free filing yet still took the fees out of my refund so I'm 

actually pretty frustrated by that but ehh what ever I'm in the too poor to get tax breaks 

and apparently to rich for the tax credit 

1737 200432823 2022-02-10 

19:59:06 

TurboTax Online 

Deluxe 

3 It is what it is! First I had told that I can file for free, and I end up paying over $70, and I have a 

nearly no income as I do not work for But they told me I have no choice but to buy the 

deluxe version when I am doing a 1040 easy return?? This year the same I was told it 

would be free because of my income and still I am paying $79! That’s not right, also 

my return has been rejected eight times this year, but yet it still gives me an option to efile over and over and over again and won’t let me print my return now unless I pay 

$39 on a credit card?? What the heck is going on with that? It’s just crappy That they 

false advertise and half of their clients are probably because of the fact that they 

advertised falsely and it’s just easier to stay with the same service for each year it 

makes it easier 

1738 200428141 2022-02-10 

20:54:50 

TurboTax Live 

Deluxe 

2 Multiple Fees They advertise free federal filing but then tack on multiple fees when you actually go 

to file that you can't get out of They also tack on a fee to have the fees taken out of 

your tax refund instead of paying upfront All in all, the "free filing" cost me $256 to 

file my taxes I don't have the time or energy to call and talk to anyone about the 

headache and what good would it do anyway? All the fees are somewhere in the 

hundred and one contracts they make you sign to use their service 

1739 200436164 2022-02-10 

20:55:25 

TurboTax Online 

Premier 

4 Does what you want It does the job its supposed to do BUT beware of the bait and switch tactics that 

are used I wanted to use the free version but it said I couldn't for various reasons and I 

would need to use the 29 99 version After grumbling for a few minutes I decided to go 

ahead because I'm tired of messing with it Then just as fast as I could click ok it said I 

had to use the 69 99 version Wait What? Are they serious? I spent 3 hours trying to 

change it and go back to the cheaper version and I couldn't So I could go with this or 

find another company Again I'm sick of all of it and thats probably what they're 

counting on Then they had the nerve to try to charge another 39 00 to take their fees 

out of my refund That's one thing I can control 

1740 200430143 2022-02-10 

21:13:49 

TurboTax Online 

Deluxe 

4 Used Free Edition I believe i used Free Edition of Turbo Tax and did standard deductions but some still 

paid $29 to Turbo to keep records of tax form for 2021? in any case, super convenient 

and first time completing taxes on time Turbo Tax is simple and easy instructions to 

follow Peace of mind knowing i can work on my taxes at 3am and resume later if not 

done Thanks! 

1741 200430330 2022-02-10 

21:16:45 

TurboTax Live 

Deluxe 

3 My experience It was super easy to use, the only problem was the fees added on at the end It was 

supposed to be free, but instead I ended up paying $197 

1742 200437506 2022-02-10 

21:17:25 

TurboTax Online 

Deluxe 

4 Good product with deceptive 

marketing 

It does what you require, it does your taxes It also markets itself as free while 

bombarding you with ads and then charging you regardless at the end 

1743 200430611 2022-02-10 

21:21:37 

TurboTax Online 

Deluxe 

4 Good with a couple hiccups The program is easy to use but it is not free no matter what you choose no matter how 

many times i choose free it added the extra on there 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1744 200430684 2022-02-10 

21:22:50 

TurboTax Online 

Self Employed 

2 Not happy this year Says it's completely free, and then when u e- file, it doesn't let you, it charges you, & 

then says 1 $$$, but then adds another $39 on for a few for not paying up front 

1745 200439380 2022-02-10 

21:48:45 

TurboTax Online 

Deluxe 

4 It's easy to follow Turbo Tax has gotten better and easier over the years, but I do not like how they 

advertise free filing and then try to get money throughout the process they worst part 

about that is how they sneak in doubling your fee if you chose to pay with your refund 

I just dont think that is nice, nor slick 

1746 200432269 2022-02-10 

21:49:19 

TurboTax Online 

Deluxe 

4 TurboTax Good Turbo tax software is good,but though it was free initially, it asked payment of $78 00 

at end 

1747 200433466 2022-02-10 

22:11:25 

TurboTax Online 

Self Employed 

2 High Prices for Self 

Employed 

I did not feel customer service was well informed or helpful I spent a total of two 

hours on the phone with customer service to get my issue resolved (it never was) and I 

ended up figuring it out myself The software is easy but its also the highest price 

software It's frustrating when $5000 worth of 1099-NEC forms takes me from a free 

filing to a $90 turbo tax fee--even though my overall income was less than $40,000 

1748 200435937 2022-02-10 

22:51:16 

TurboTax Online 

Self Employed 

3 Unforeseen Charges for 

services 

Turbo tax is not free by any means They charge more and more every year I won't be 

using them next year 

1749 200436696 2022-02-10 

23:04:10 

TurboTax Online 

Deluxe 

1 Turbo tax is a great tool but 

not FREE as claimed 

It says first that that tax will be free and you end up paying any way!!! 

That is not right!!! 

1750 200436939 2022-02-10 

23:08:30 

TurboTax Online 

Deluxe 

4 My return I like filing with Turbo Tax even though I have worked in a tax firm for many years, 

Turbo Tax is quick and easy I don't know why they say it is free It is NOT free and It 

has never been free, even for a simple return like mine I would also make sure you 

know that it is more expensive to have the fee deducted from your return They really 

need to explain this a little more before you complete your return 

1751 200439823 2022-02-10 

23:57:59 

TurboTax Online 

Premier 

1 HAD TO PAY $300 TO 

FILE 

Nothing is free this doesn't have the answers i need I will def be switching to a 

different tax product this is crap 

1752 200446482 2022-02-11 

00:01:35 

TurboTax Online 

Deluxe 

2 Confusing and Immoral It was fine--I mean I was doing taxes what do you expect, a party? Honestly though, 

the product offerings were incredibly confusing and I was continually upsold products 

that I feel as though I did not need I began with free file and eventually paid $117 to 

cover what was advertised originally as a free filing service It's also frustrating to 

return year after year and see product options continually broken down into fee 

collecting add-ons Audit protection was once included in the lowest tier package--and 

now it is no longer even in the deluxe version?? I might go to H&R Block next year 

because one of my friends switched and it seemed to be less oriented around 

monetizing a necessary service On that point--that this is a necessary service--it is 

absolutely immoral that this even exists and has a cost affiliated with it Intuit/Green 

Dot [and H&R Block] all lobby the federal government to prevent the IRS from autofiling taxes or from offering a competing service for free If you're going to do this, 

then you need to offer a comparable free service--i e , there is literally zero charge for 

filing any tax document The cost should go toward audit protection or having a real 

time agent to assist--and if we do not want those services, then we should be able to 

file for free 

1753 200446594 2022-02-11 

00:03:29 

TurboTax Live 

Full Service 

Deluxe 

1 fraud they say it is free than by the time you are done they want all this amount of money 

1754 200441173 2022-02-11 

00:22:10 

TurboTax Online 

Deluxe 

2 Its ok, it used to be better before it was better because now they trick you and make you think you have an 

option to do your taxes for free Now they make it to where you have no choice and 

have to pay Then they say its 39 dollars and supposedly your getting a deal from 59 

dollars, but then at the end of everything prior to e filing it ends up being 78 dollars 

Not cool at all This was the last time I use turbo tax I will shop around for other 

1755 200404534 2022-02-11 

00:23:44 

TurboTax Online 

Deluxe 

3 Easy and Over Priced! Easiest way to file unfortunately at one of the highest prices The whole (Free) slogan 

applies to about 10% of the population that are single and require the fewest amount of 

documents For a HSA (Health Savings Account) TurboTax requires the *Deluxe 

version which is equivalent to 0 extras That was the only document or tax information 

that seperated me from the standard tax bracket, this cost me $134 to file Next year I 

will file in person at a local branch and save myself some money TurboTax use to be 

pretty good Now they sit back and rake in your money, just like Uncle Sam 

1756 200441635 2022-02-11 

00:30:10 

TurboTax Online 

Deluxe 

1 Never Free Turbo Tax is never free Every year I get charged for State and they make me upgrade 

because I have an HSA 

1757 200442264 2022-02-11 

00:41:43 

TurboTax Live 

Full Service 

Deluxe 

3 Free package wasn't free Selected a free package that was free until February 15th Now paying hundreds of 

dollars 

1758 200406575 2022-02-11 

01:07:53 

TurboTax Online 

Deluxe 

1 Turbo tax is a scam It says it’s free but for the last 3 years I’ve been having to pay to get my taxes done on 

this site no where does it allow you to get it done for free anymore like it used to no 

matter what I do I end up paying over $100 to do my own taxes 

1759 200443662 2022-02-11 

01:08:08 

TurboTax Online 

Deluxe 

4 Easy but not “FREE” Filing with Turbo Tax is very user friendly and easy But it’s very misleading to 

advertise filing for free and then getting hit fees for filing I don’t really understand 

that BUT in the end it is still worth it, rather than going to some accountant who’s job 

is to make money off of your refund It is so easy to file with these guys and everything 

is explained very well to help you understand exactly what is going on Easy 4 Stars 

Will give 5 when it really does become free! 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1760 200461630 2022-02-11 

01:25:17 

TurboTax Online 

Deluxe 

1 Will Never Use Again I'm appalled at my experience using Turbo Tax this year Not only was I repeatedly 

harassed to sign up for their paid services There were 'free' version choices at every 

single prompt, until you get all the way to the filing page and you are forced to pay for 

their deluxe version or they won't file your taxes I've used this site for a few years to 

do my taxes, but am absolutely disgusted by what I've seen today I will never use any 

service associated with this company again Forcing people into frustrating situations 

to extort money from them 

1761 200408671 2022-02-11 

01:27:27 

TurboTax Online 

Deluxe 

1 Took all my return Says it's free but then charged me $141 00 this was BS but you have to pay the 

government to not go to prison isn't America great 

1762 200444920 2022-02-11 

01:30:38 

TurboTax Online 

Premier 

3 Prices going up They focus on “free” but it’s so often that you have to pay for the upgraded package to 

be able to do your return Also, they continuously, page after page, push more 

upgrades Quite annoying 

1763 200410141 2022-02-11 

01:47:38 

TurboTax Online 

Self Employed 

3 turbotax is a liar every year all the commercials and ads say file for free and every year I pay to file I'm 

disappointed in the fact that you take advantage because you know I have no choice 

1764 200445998 2022-02-11 

01:51:31 

TurboTax Live 

Deluxe 

3 Turbo Tax was a bit 

deceiving!! 

They say it’s free to file when in reality you have to pay!!! 

1765 200462866 2022-02-11 

01:59:50 

TurboTax Online 

Self Employed 

1 bait and switch Every few steps, they say you need to upgrade (for money) to continue What started 

as a free filing ended up costing $173 

1766 200447787 2022-02-11 

02:28:14 

TurboTax Online 

Deluxe 

3 its free but took my money they said it was free and selected turbotax free and they charged 

1767 200447948 2022-02-11 

02:31:32 

TurboTax Online 

Deluxe 

3 It's not what it used to be Some of the features have definitely gotten better over the years I like how I can 

search for my question easily It's just disappointing that they advertise how returns are 

free but I ended up paying a pretty good amount of money for it (outside of additional 

things that I did purposely add on) The advertisement should not say that filing is free 

when it's not 

1768 200447990 2022-02-11 

02:32:30 

TurboTax Live 

Deluxe 

1 turbo tax is sneaky turbo tax starts off free, then it will not let you advance to the next step without 

clicking on the upgrade square 

1769 200464332 2022-02-11 

02:40:29 

TurboTax Online 

Deluxe 

1 Kind of a scam Not free at all They are also charge you to remove old tax information (Schedule K1) 

for business you no longer own Refusing to pay the charge prevents you from efileing Kind of scam 

1770 200412896 2022-02-11 

02:43:07 

TurboTax Online 

Deluxe 

3 Found a way to make me 

pay 

Told me it would be free and then charged me Acted like I was getting a discount but 

charged me for state and federal I only got $200 back from the state and you all 

charged me $40 Pure robbery 

1771 200448614 2022-02-11 

02:44:25 

TurboTax Online 

Deluxe 

1 Misleading Advertising and 

Poor Automation 

I've been seeing ads for weeks proclaiming "Free simple returns" and yet we had to 

pay over $100 just to file our taxes Additionally, on a form IMPORTED THROUGH 

THEIR APPLICATION I was forced to review and re-review, and review a fourth a 

fifth time a line that I had already confirmed 

1772 200464529 2022-02-11 

02:47:26 

TurboTax Online 

Deluxe 

1 It is not free! false 

advertising 

Would not recommend to anybody Everything is overly complicated Advertised as 

free and it is not They want to charge you on every step, and in the end they still 

charge you Will never use again 

1773 200458114 2022-02-11 

02:59:11 

TurboTax Online 

Premier 

1 Have to pay for the extras I wanted to file for free but because of certain forms I was forced to upgrade 

1774 200461205 2022-02-11 

03:14:49 

TurboTax Online 

Deluxe 

2 disappointed it says free then at the end it charged me $117 very disappointed in that, since i did all 

the work 

1775 200465377 2022-02-11 

03:17:39 

TurboTax Live 

Deluxe 

2 turbo tax is a scam Free until you have a non standard tax refund then it'll be 200 dollars 

1776 200461406 2022-02-11 

03:19:57 

TurboTax Online 

Premier 

1 Claims to be Cheap or Free, 

But Isn't 

Claims to be inexpensive or free but is not Beware 

1777 200461442 2022-02-11 

03:20:35 

TurboTax Live 

Deluxe 

3 fast and esy I only gave this a 3 star rating because of the deceiving price A customer goes in to 

this expecting free tax preparation $250+ later you are getting returns e-filed Just be 

upfront with the customers and tell them the cost in the beginning not after you gave 

them the taste of what is coming their way 

1778 200415592 2022-02-11 

03:36:21 

TurboTax Online 

Deluxe 

2 false advertisement I've used turbo tax 5 years now and while it's easy to navigate through please realize 

that none of it is free Adding anything or looking for any tax breaks outside of a w2 

come with a hefty price You might as well go to a tax prep and save yourself the 

headache I like to e-file myself from the comfort of wherever I am at and have all my 

records in one place so that's the only plus But turbo tax charging already a low 

income family/person who most likely does not have the extra $100 plus waiting on 

their card when it's time to check out and then is charged an additional $39 processing 

fee just to have it taken from their own return is sick Complain to the BBB they'll get 

it Stop robbing the poor turbo tax, people be ware there are free sources out there if 

you are patient 

1779 200462272 2022-02-11 

03:43:09 

TurboTax Online 

Deluxe 

1 was misleading i clicked the file for free and all was good until the end and then they charged me 

1780 200465963 2022-02-11 

03:44:12 

TurboTax Online 

Self Employed 

1 They charge and say they 

don’t 

The process was time consuming and confusing at times You offer a free product but I 

wide up paid 140 00 that false advertisement 

1781 200463417 2022-02-11 

04:13:51 

TurboTax Live 

Deluxe 

3 always a catch i like turbo tax a little expensive though for promising to be free, free, free, free 

1782 200463595 2022-02-11 

04:18:30 

TurboTax Online 

Deluxe 

3 Easy to use, but far from 

"free" 

I don't like that ads say free, when in fact you have to pay to file each state, and 

federal In our case was over 200 in fees to file a very simple return 

1783 200463764 2022-02-11 

04:23:23 

TurboTax Live 

Deluxe 

2 Taking my hard earned 

money! 

very useful however, not free got charged $100 to supposedly give me a bigger 

refund (which it did not) and an EXTRA $49 just because i choose the option to pay 

fees with my tax return 

1784 200396621 2022-02-11 

04:23:26 

TurboTax Online 

Deluxe 

1 Very disappointed this year At the end of my free version turbo tax charges me 119 dollars to file Gouging 

1785 200463871 2022-02-11 

04:26:13 

TurboTax Live 

Deluxe 

1 active duty is not free when turbotax says its free for active duty it does not mean free such bullcrap 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1786 200465791 2022-02-11 

05:36:03 

TurboTax Live 

Deluxe 

4 TurboTax Overall, I like TurboTax I just wish they would take off the $0 file ad because for the 

years that I have been using them I ALWAYS have to pay over $100 That is not free! 

Other than that I really like using them I just will prepare for the fee and not think it's 

free 

1787 200466455 2022-02-11 

05:59:29 

TurboTax Online 

Deluxe 

1 its supposed to be free and 

now there are fees 

its supposed to be free and now they're taking from me more than $100 in fees 

1788 200467890 2022-02-11 

06:33:14 

TurboTax Online 

Deluxe 

5 Turbo Tax I love the Turbo Tax program However, I thought I saw a commercial a while saying 

if taxes were filed before Feb 15th, then taxes were free Somehow I have the Deluxe 

option when filing my personal income taxes, which I'm not sure how it didn't offer me 

the free option 

1789 200469175 2022-02-11 

07:49:31 

TurboTax Live 

Deluxe 

3 TurboTax It was pretty easy to file but when I got done putting all my info in it charged me to file 

any ways when it supposed to have been free 

1790 200472605 2022-02-11 

12:45:27 

TurboTax Online 

Deluxe 

3 Turbo Tax is not free Turbo Tax publicizes that it is free yet nothing free about it Disappointed customer 

1791 200473249 2022-02-11 

13:09:05 

TurboTax Online 

Deluxe 

4 getting turbotax free again i want to know how to get TurboTax for free again? and i dont like how in the middle 

of the filing it keep asking if i want to pay for more additional service, when i click no 

additional t the start i never had to pay for TurboTax fee or the other stuff but other 

then that i do love using turbotax 

1792 200473983 2022-02-11 

13:34:37 

TurboTax Online 

Deluxe 

1 It is not free to file Charged $117 to file Said it was free and it in fact wasn’t free 

1793 200475333 2022-02-11 

14:14:35 

TurboTax Online 

Deluxe 

2 Turbo Tax is not free! I got through the entire process of my return and not until I was about to file did the 

site tell me I was going to have to upgrade my account to be able to file my taxes It 

was charging me to file for federal and to file for state All it mentioned was that filing 

taxes is only free for "simple taxes" but doesn't explain what that means I then tried to 

contact turbo tax support and it said I had to pay for that as well Very frustrating 

process 

1794 200475552 2022-02-11 

14:20:02 

TurboTax Online 

Self Employed 

3 Easy to use but kept throwing 

new fees at me 

I was using the free file option on one account but because of some charitable 

donations, they said that I would get a bigger refund if I paid them so I paid them and 

my refund wasn't bigger The next year, since I had paid the previous year I couldn't 

find the option to file for free so I made a new account with a new email In later years, 

they surprised me halfway through again saying that they would only file taxes for my 

side gig if I paid ($40ish at the time) which I wasn't prepared to do yet so I had to wait 

till I could find the extra money to file By the time that I did, they had decided that 

they wanted about $150 to file I am very happy with how easy it is to fill out but I 

don't like how they keep finding ways to throw extra charges at you It would be nice 

if they were a little more up front about it 

1795 200476141 2022-02-11 

14:35:42 

TurboTax Live 

Deluxe 

2 TurboTax is okay I like that TurboTax gives you a step by step so you don't leave anything out, but it 

waits until you've filed EVERYTHING and then makes you upgrade to Deluxe 

without a choice So, you don't really want to try to file somewhere else because you 

already entered everything in and Deluxe was like $200 so it was frustrating because it 

said I would be filing for free beforehand 

1796 200476544 2022-02-11 

14:45:37 

TurboTax Online 

Deluxe 

3 i thought it was free :( several times my return was suppose to be free because of promo through my credit 

union and this return was suppose to be free cause of UKG but i still paid 

1797 200478696 2022-02-11 

15:29:12 

TurboTax Live 

Deluxe 

2 Lying to customer I chose the free return filing option but ended paying $178 Just tell the customers that 

your services are NOT FREE It is that simple 

1798 200484194 2022-02-11 

16:34:19 

TurboTax Live 

Deluxe 

1 Misleading At Best Advertises as free to use within a certain time frame, but still have to pay fees that total 

up to half of the refund Would not recommend I will find someplace else to do my 

future tax returns :/ 

1799 200496567 2022-02-11 

17:09:44 

TurboTax Live 

Deluxe 

2 False Advertising The system is designed to entice you with the idea of filing your taxes for free but 

eventually leaves you in a position where upgrading is necessary to file with ease 

Great use of psychology and marketing Will probably try something else in the future 

because the rates continue to go up every year 

1800 200496778 2022-02-11 

17:14:42 

TurboTax Online 

Premier 

1 Scam and way to long of a 

process 

Free free free untill you get going than all you do is push the paid version and this year 

i was forced to pay $108 because of one form literally one line of one form what a 

scam $108 for what im better off going to a tax professional at that point i dont even 

get to contact someone at that price unreal And of course im 30 minutes in when i 

made aware of this so no theres no turning back 

1801 200491823 2022-02-11 

17:57:05 

TurboTax Online 

Deluxe 

2 I'm locked in I wish they would just help people instead of pulling out of the freefile system Intuit 

has many products from which they can generate tons of revenue I'm lucky enough to 

be able to afford the convenience of using their computers to fill out my forms But if 

they were any less convenient they'd not have my money US taxes are already more 

convoluted than needed, private entities being greedy only makes it worse 

1802 200491969 2022-02-11 

18:00:30 

TurboTax Live 

Deluxe 

3 Felt a little scammed in the 

end 

Advertised the free by 2/14 deadline which i made Still got charged upwards of 150 

dollars for using the platform The actual service was great Just disappointed that the 

fees came out of nowhere when it was very minimal last year even with me late filling 

1803 200493149 2022-02-11 

18:23:06 

TurboTax Live 

Premier 

3 I love how it's "free" obviously you have to charge money, but the "free" advertising is so misleading when 

it ends up costing hundreds 

1804 200496234 2022-02-11 

19:02:03 

TurboTax Online 

Deluxe 

2 Advertises free filing, rarely 

free 

Easy to navigate, but they advertise free filing, and they sneak in so many fees It 

ended up costing over a hundred dollars to file Ridiculous Will be looking into other 

alternatives next year to file my taxes 

1805 200497535 2022-02-11 

19:32:37 

TurboTax Live 

Deluxe 

1 Not good The free filing offer was a joke for me Tax Slayer was better or just higher an 

independent PA Did not have a problem with the accountants they gave me, but the 

architecture of the software and the fee structure is a joke 

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Review Title Review Text 

1806 200497900 2022-02-11 

19:41:13 

TurboTax Live 

Full Service 

Deluxe 

2 TurboTax is good but I have used TurbTax for a few years now, and have normally done self file I still think 

the fees for this is a bit much, and their advertising is misleading to say the least They 

claim free state and federal but there's always a catch that puts you into the Deluxe 

category, costing a pretty penny for both filings But it's a tolerable fee I think The 

software does make it easy You just answer questions, and the answers are on the tax 

forms you received, it's like an open book test 

This year I decided to try the option to use an agent to help, mainly because i had some 

different circumstances and wasn't sure how that would effect my filing, plus stimulus 

made me nervous to self file And that cost me almost 400 all in Which I'm my 

opinion was totally NOT worth it 

Every time I've self e-filed I was done same day, granted it was a long slow process, 

but that's mostly attribute to my lack of organizational skills and my 1 finger hunt and 

peck typing method 

With agent help it took me over a week The biggest problem was by the time u was 

off work and could respond to agent messages, they were off work as well, so I'd have 

to wait till next day, or in some cases a couple days for a response if the tax prep agent 

was off work the next day 

I think for the money it cost, I should get prompt response within business hours every 

day of the week Which unfortunately didn't happen, and drug the process out allot 

Also the software pulled incorrect data, and the agent missed it Luckily I thought 

something was off, and found the problem Unfortunately i had to spent several hours 

using self filing software anyways to find the problem And despite my original 

concerns about filing on my own It really wasn't much different and was easy to do on 

my own 

I considered canceling, and just self filling which would have saved me at minimum a 

couple hundred dollars But my tax prep agent did put allot of time in, was kind, and 

once I pointed out the error, quickly and courteously fixed it So I decided to finish wi 

1807 200503043 2022-02-11 

19:49:34 

TurboTax Online 

Deluxe 

3 Not free Supposed to be a free service at the beginning, then you have to pay a minimum of 

$39, then by the end it's somehow $79 

1808 200507032 2022-02-11 

19:55:44 

TurboTax Live 

Deluxe 

4 great service everything is good except it is never free like the commercials idicate 

1809 200507088 2022-02-11 

19:55:50 

TurboTax Online 

Deluxe 

1 Horrible They advertise $0 to file a basic W2 and end up charging you! 

1810 200514727 2022-02-11 

20:07:54 

TurboTax Online 

Deluxe 

3 Turbo Tax I think it could be a lot more simple Too many detours Stop prompting people into 

paying for an upgraded version I wasnt able to complete my taxes unless I upgraded 

which is not acceptable when you advertise free 

1811 200549786 2022-02-11 

20:20:55 

TurboTax Live 

Deluxe 

3 False advertisement A lot of commercials about TurboTax being free, free, free but my C C says 

otherwise 

1812 200550468 2022-02-11 

20:35:39 

TurboTax Live 

Full Service 

Deluxe 

3 Turbo Tax ??? It is fast and easy Was told it was free I ended up paying over $300 because of one 

file I had to do for money I received from the government Felt like I got taken for 

Really don't know if I will use this again 

1813 200545295 2022-02-11 

20:53:41 

TurboTax Online 

Deluxe 

1 Try again next year i guess There was an offer to file for free I chose that option, I got a return of $36 and had to 

pay $39 to file What was the point? 

1814 200553504 2022-02-11 

20:56:35 

TurboTax Live 

Deluxe 

1 robbery you advertise that people can file for free, but because I added to my retirement plan, 

you're forcing me to swallow 180 dollars worth of fees that's DISGUSTING and I 

wont be using your service again after this 

1815 200553899 2022-02-11 

21:07:13 

TurboTax Online 

Deluxe 

3 Turbo tax is OK A bit of 'bait and switch' here!!! After saying that Federal was free and I would have 

to pay for State, I agreed with that Then, I easily went through the entire Federal & 

State process (which was good), but then was charged $39 for EACH ONE! Too late 

to start over, so I paid it Not real happy about the 'bait and switch'!!! 

1816 200545956 2022-02-11 

21:07:53 

TurboTax Online 

Deluxe 

1 Most difficult year with this 

program ever! 

Very Frustrating!!! Turbo tax was not very helpful to me in managing my new tax 

status changes My return got rejected and they didn't help me fix it They also forced 

me to pay for extra services which are usually free 

1817 200546886 2022-02-11 

21:25:10 

TurboTax Live 

Basic 

3 Charge to much The service is good but the advertising of Free Filing is not true This hurts a person's 

pocket when the return is really small 

1818 200547672 2022-02-11 

21:40:18 

TurboTax Online 

Deluxe 

4 awesome dont understand why it says its free but i always end up paying $60-$ 80 but i guess its 

better than $200-$300 

1819 200548066 2022-02-11 

21:48:04 

TurboTax Online 

Premier 

2 Trick you into paying for a 

service that is free 

Did not enjoy being forced to purchase a service that was advertised as free 

1820 200549770 2022-02-11 

22:20:31 

TurboTax Online 

Deluxe 

4 easy but ut says its free says its free but still charged just was a little condescending 

1821 200557290 2022-02-11 

22:32:19 

TurboTax Online 

Deluxe 

1 Shady It says file for free But in the end you have to pay a minimum of $39 to file I use 

Turbotax only because I don't know of any other option 

1822 200550454 2022-02-11 

22:35:16 

TurboTax Online 

Deluxe 

4 easy to use but they charge 

you 

wish it was free and I'm writing these words to meet the letter requirement 

1823 200557725 2022-02-11 

22:42:56 

TurboTax Live 

Deluxe 

4 Hell Yeah!!!! I love turbo tax but when you say free what do you reallly mean? 

1824 200552854 2022-02-11 

22:48:03 

TurboTax Online 

Deluxe 

2 Not worth it It’s free until you get to the last step Then you get to pay for it and do t have a choice 

It gets worse They charge you extra for letting them deduct the payment from your 

return Instead of it being a small deduction fee they charge the same price as the 

filing fee as the deduction fee So instead of the 70 bucks for e-filing state and federal 

it becomes 105 since they charge you 35 to deduct 70 from your return It’s highway 

robbery 

1825 200553321 2022-02-11 

22:51:18 

TurboTax Online 

Premier 

3 Use it every year I would have given more stars if it were actually free 

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(1-5) 

Review Title Review Text 

1826 200472827 2022-02-11 

22:54:09 

TurboTax Online 

Deluxe 

1 Free my butt! It costs $78 to 

file for free 

Your service is misleading and sneaky all of a sudden this year You've joined the 

vultures who prey on the needy, and yet your advertisements are full of $0 claims 

Shame on you 

1827 200553439 2022-02-11 

22:54:41 

TurboTax Online 

Deluxe 

4 Turbo tax is good I do like that they question things however it seems a bit unreasonable to charge 39 00 

for federal and state with long time customers exspecialy when advertising free on tv 

and internet I understand that a fee should be charged to carry info from 1 year to next 

for covenience and I have no problem with that but to charge 80 00 basicily is a little 

on the high side considering the fact all the info is stored in a computer and it is not 

like someone had to go to a file cabinet and pull a file and reenter the information 

1828 200553777 2022-02-11 

23:04:01 

TurboTax Online 

Deluxe 

2 Expensive What ever happened to filing for free? TOO MANY FEES!!!!! 

Im just happy I got my taxes done and they weren't complicated with turbotax walking 

me through it 

1829 200554234 2022-02-11 

23:15:18 

TurboTax Online 

Deluxe 

2 Forced upgrades Since they no longer participate in the US Free File, they now offer a free version You 

start out with the free version and next thing you know, you get prompted that to 

continue with your taxes, you must upgrade Each upgrade is of course more money I 

was able to decline the $89 version, but to go from free to $39 for Federal and $39 for 

state, is unacceptable Yes, I could have gone to another tax program, but my time 

vested in this go around just made me want to get them done! And TurboTax knows 

this I will reconsider using this program for my 2022 taxes 

1830 200572638 2022-02-11 

23:16:35 

TurboTax Live 

Deluxe 

4 Ratings Advertisement says to file with turbo tax for free for basic and we ended up paying 

over $100 for one and over $200 for another person, despite the fact that we did not 

use any consulting services from your professionals False advertisement! 

1831 200572854 2022-02-11 

23:16:55 

TurboTax Live 

Deluxe 

3 Kind of false advertisement Free for simple filing? Nope What can be more simple than a hardworking single 

person making less that $30K annual without deductions, property, children, Roth 

1832 200554439 2022-02-11 

23:20:14 

TurboTax Online 

Deluxe 

2 okay I had to pay to file my federal and state and I thought it was free 

1833 200579565 2022-02-11 

23:27:28 

TurboTax Online 

Deluxe 

1 Too many added fees They rip you off with all the extra fees they add on at the end The whole thing should 

be completely free if it says FREE! They make it very hard because they do everything 

they possibly can to make sure you pay as much money as possible 

1834 200474117 2022-02-11 

23:37:50 

TurboTax Online 

Deluxe 

1 Turbo Tax Bait & Switch So I was supposed to file for FREE!! BUT IT COST ME $112 00 The price kept 

changing & there was no way to change any options Fed was supposed to be FREE 

but it was 39 00 MO was 39 00 then to file elec was 39 00 BUT THIS was NOT 

SHOWN until AFTER I filed Turbo Tax USED to be easy, free & FRIENDLY Total 

BAIT N SWITCH 

1835 200593215 2022-02-11 

23:48:33 

TurboTax Online 

Premier 

2 great platform, false 

advertisement!!! 

after filling all my info to file, they sneak in a $39 fee at the end on top of the federal 

and state fees! everywhere you look it says turbotax is free and it is not!! 

1836 200602048 2022-02-12 

00:02:26 

TurboTax Live 

Deluxe 

1 TurboTax Ripped me off Turbo Tax is supposed to be free to use but because I had an HSA I had to pay an extra 

$89 to upgrade for what seems to be no reason because I dint have to do anything 

different after upgrading and because I chose to pay it out of my refund I have to pay 

another $39 It is a rip off and I now remember why I stopped using them in the first 

place 

1837 200556883 2022-02-12 

00:22:28 

TurboTax Online 

Deluxe 

4 It's fine It's alright to use, just takes longer than an actual person doing it for you It also 

charged me the $39 fee twice and I don't understand why It gave no explanation as to 

why I did sign up for the step above the basic edition, but filing your taxes before Feb 

15 was supposed to be free as advertised 

1838 200557585 2022-02-12 

00:39:07 

TurboTax Online 

Deluxe 

2 Predatory Upselling Sure, everything is nice and smooth filling in, pretty nice Being asked every few 

screens if I want to update to a higher package? No thanks I decline every time, there's 

no need for me Stop trying to intimidate me Also TURBOTAX was supposed to be 

FREE Too frustrated today to go through this again I will be using a different 

software for 2022's 

They do have an area in here where they ask if the price is okay If I select "No", they 

knock off $15 I'm just thinking, they're making $15 extra off everyone who doesn't 

disagree Food for thought 

1839 200557798 2022-02-12 

00:44:20 

TurboTax Online 

Premier 

4 Advertisement says free Was easy to use but adds on TV says it is free when it is not 

1840 200476868 2022-02-12 

00:53:46 

TurboTax Live 

Deluxe 

1 Rip off You think it's free But I promise you it's not Took a long time as well 

1841 200563119 2022-02-12 

01:01:46 

TurboTax Online 

Deluxe 

1 Awful Product Hidden Fees that are not shown till you are about finalize filing throughout process it 

shows basic federal return is free than changed at the end 

1842 200574147 2022-02-12 

01:18:58 

TurboTax Online 

Deluxe 

2 wont use again every commercial says FREE FREE FREE Then it only wants you to upgrade to a 

cost per use I understand you are not a not for profit company, but you should 

advertise differently Then to charge extra to have the payment removed from the tax 

return is over the top 

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(1-5) 

Review Title Review Text 

1843 200589610 2022-02-12 

01:42:57 

TurboTax Online 

Deluxe 

2 Why isn't it actually free? I've been filing with turbotax for a few years, and had to pay to file every time All of 

their ads express how free the services are, yet the services are not actually free for 

most people Even when you select the free option, you are either met with multiple 

pages throughout the process telling you why you should upgrade to their supposedly 

"better" services that cost more, or you are forced to pay for the service if you have 

certain aspects of filing that turbotax says they can not file without charging you for 

some reason They also got sneaky with the "decrease" in their price for the deluxe 

edition It said 39 initially, but I wound up paying more for the service this year than I 

did last year ($80 compared to $60 ) I'm not upset, just disappointed 

1844 200480451 2022-02-12 

01:43:10 

TurboTax Online 

Deluxe 

2 Turbo Tax forces you to pay Last year I am using this service; software forces you to pay even though I qualify for 

FREE; I earned approximately $30K and the system still forced me to pay; claims to be 

only $39 00 but that amount was doubled to $78 00; this is a RIP OFF Deceptive and 

intentional 

1845 200667755 2022-02-12 

01:45:30 

TurboTax Online 

Deluxe 

3 Its okay This product has gone up in price and paying triple the amount is not great You lure 

people in for announcing its free, but really it is not 

1846 200596443 2022-02-12 

01:53:35 

TurboTax Online 

Deluxe 

2 It used to be really good I used to love using turbo tax, but in 2022 it has really turned into a money hungry 

scheming site It's a lie that you can file your taxes free It basically forced me to 

upgrade 

1847 200481336 2022-02-12 

02:04:07 

TurboTax Online 

Deluxe 

1 Feels like a scam TurboTax told me that it was free to file, waited until I'd gone through all the trouble 

of filling everything out, and then at the end it told me that I can't file without paying 

$150 to upgrading to deluxe 

1848 200612366 2022-02-12 

02:18:28 

TurboTax Online 

Deluxe 

2 TurboTax cost Turbo tax advertises free tax return but when you get down to the end it always costs 

you more than other places 

1849 200627791 2022-02-12 

02:42:34 

TurboTax Live 

Deluxe 

1 Isn't free as they say it is They present the platform as being free This is my second year with them, and I have 

had to pay both years I will be looking towards mailing it next year or another 

platform 

1850 200636780 2022-02-12 

02:56:41 

TurboTax Online 

Deluxe 

1 Not free It is suppose to be free but I got charged for doing mine and it would not let me file 

without hitting deluxe they are charging $117 00 dollars 

1851 200641022 2022-02-12 

03 03:21 

TurboTax Online 

Deluxe 

1 sucky I had work out of state and I had to wait for one return to be filed When it was time to 

file that single return, I had to go back through the entire thing and the program made 

me change things that were already filed! Not to mention, I am doing this, not your 

program, it should have been free for the federal, and pay for extra states 

1852 200735313 2022-02-12 

03:34:14 

TurboTax Online 

Deluxe 

1 Bait and switch I understand that they want and need to make their money and must have all these ads 

trying to make me pay for their upgrades The site is good enough I guess It's just 

taxes, like any other app and their website would earn them more than 4 stars The one 

problem is that near the end, when they said I needed to pay for their upgrade; I 

reluctantly did so, and then on the next page they added another 44 dollars of stuff 

even after I had clicked no I really do not appreciate the bait and switch stuff so much 

that I might just go to H&R block and pay them like $400 rather than 45 dollars of 

scam bait and switch money 

1853 200466628 2022-02-12 

04 02:04 

TurboTax Online 

Deluxe 

1 Turbo Tax Turbo tax is a rip off Its basically free to young people with one w2 It gets the job 

done by all means but they try to make a dollar for every dollar you make if you have a 

decent income Was forced to upgrade and pay 117$ because the free version doesn't 

handle 'Tax Credits 

1854 200684174 2022-02-12 

04:11:41 

TurboTax Online 

Deluxe 

5 Turbo tax awesome Turbo tax was not bad , it was fast, but not free! 

1855 200684905 2022-02-12 

04:12:52 

TurboTax Online 

Deluxe 

3 Fees are high For raving about being “Free free free” on the tv and radio the price to do a deluxe on 

my own tax return with TurboTax is outrageous It’s probably cheaper than other 

places but it is still getting a little crazy on cost for us to use this company even though 

it is convenient for us to not have to travel 

1856 200691985 2022-02-12 

04:24:15 

TurboTax Online 

Deluxe 

3 TURBO IS OK ITS EASY TO FILE BUT YOU NEED TO GIVE BETTER INFORMATION ON 

CHARGES LIKE 39$ IF YOU PAY UPFRONT IF NOT THE CHARGE IS MUCH 

MORE I THOUGHT I WAS FREE BUT IN THE END ITS NOT 

1857 200495859 2022-02-12 

04:54:01 

TurboTax Live 

Deluxe 

1 Deceptive The fee for using what should have been a free version was deceptive Only at the end 

did I understand I'd be paying TurboTax $119 Then, to add insult to injury, a $39 

direct deposit fee? I filled in all the information myself and did not benefit at all from 

this version 

1858 200722920 2022-02-12 

05:14:07 

TurboTax Live 

Deluxe 

2 :( They make it easy to file your taxes, however, they claim that you can file your taxes 

for free through them when in actuality they apply a bunch of fees at the end 

1859 200723356 2022-02-12 

05:14:49 

TurboTax Online 

Deluxe 

4 good but changed a sneaky 

charge 

It wasmisleading as it started out as free but would notnlet me file until prepaid a 

charge where last year it was free 

1860 200732702 2022-02-12 

05:29:59 

TurboTax Live 

Deluxe 

1 TurboTax has hidden fees I went through the "free" version which made me do all of the work myself and took 

me over two hours to complete Just to be forced to pay $168 00 for their live deluxe 

version There was no way around it unless I wanted to quit and use a different 

website Just sucks They need to be upfront about their forced pricing I also chatted 

with a tax professional and they couldn't answer my questions Google ended up 

answering my questions 

1861 200755153 2022-02-12 

06:06:34 

TurboTax Live 

Deluxe 

1 Hidden Fees There are hidden fees for everything Said I could file for free and I ended up paying 

$138 And you're not noticed of the fees until the very end after you spent your time 

filling everything out Its ridiculous Next year I will be using a different program 

1862 200775383 2022-02-12 

06:39:40 

TurboTax Live 

Deluxe 

3 Ok I still get charged even when I pick the free package it sucks! 

1863 200935386 2022-02-12 

10:54:53 

TurboTax Online 

Self Employed 

3 FREE FREE FREE FREE FREE FREE ITS NOT FREE BECAUSE YOU STILL HAVE TO PAY AND 

AT THE END YOU ARE PAYING 200-500 HUNDRED DOLLARS SMH 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1864 200983862 2022-02-12 

12:14:39 

TurboTax Online 

Deluxe 

2 Turbo tax filing Well I received an email to file my return for free, but had to pay to file both returns 

Had to pay for deluxe to unemployment and and pay for my state to be file which was 

supposed to be free I have filed my taxes with turbo tax for years and it was always 

free 

1865 201039525 2022-02-12 

13:44:25 

TurboTax Online 

Deluxe 

1 I got ripped off I free filed and you charged me 88 dollars I would really appreciate it if someone can 

fix this 

1866 201074676 2022-02-12 

14:40:13 

TurboTax Online 

Premier 

1 Price Gouging The carrot dangling of FREE or near-free tax returns for simple standard deduction 

people, and then just about every other entry is then prompted with a new reason why 

you have to upgrade to some platinum, Max, or whatever other buzzword tier system 

that costs an ungodly amount of money And charging 39 dollars to take money out of 

the federal return to pay for it is downright a shameful business practice Treat 

Americans like you have a soul and a conscience for once 

1867 201104939 2022-02-12 

15:27:25 

TurboTax Live 

Deluxe 

1 TURBO TAX FORCED 

FEES 

This process was supposed to be free, Made me pay a $119 and $49 upgrade fee that I 

didn't want Would not let me continue unless I paid these fees There was also a $39 

Processing Fee that I don't mind 

1868 201132848 2022-02-12 

16:10:58 

TurboTax Live 

Deluxe 

3 Easy, but NOT free Turbotax was super easy to use, but so was H & R Block when I would use them I 

only switched because they boasted "free" if filed before 2/15 only to be faced with an 

almost $300 charge and no way around it Most expensive taxes I've ever filed, not 

worth the ease I won't be using them again (I didn't interact with an expert, but it 

wouldn't let me remove the rating so I left it as average) 

1869 201141061 2022-02-12 

16:23:14 

TurboTax Live 

Deluxe 

2 It's okay Turbo tax was hustling to much to get the user (me) to upgrade and use purchases and 

software I did not want to use at all I ended up paying $169 for something that was 

supposed to be "free" or at least advertised as such 

1870 201141623 2022-02-12 

16:24:05 

TurboTax Online 

Deluxe 

1 Deceptive Product Had to upgrade to Deluxe due to IRA??? Also had to pay for Pennsylvania (hardly free 

as advertised) and had to pay for deduction of fees from refund $117 vs FREE is 

not a good deal!!! 

1871 201152738 2022-02-12 

16:41:31 

TurboTax Live 

Deluxe 

2 Not free as advertised Selected free filing but then was charged around $200 to complete my filing since I am 

eligible for a student deduction I can have my taxes done cheaper at any tax preparer 

This is the second year in a row I have had to pay that amount- thought I would give it 

another go this year without having a TurboTax professional check my taxes to save 

the fees but I had no options to decline the fees Website also only confirmed my 

federal refund amount at the end of the process I had tried to call TurboTax to confirm 

that the values I saw on that page only reflected my federal return (minus the fees), but 

could not get through to anyone in a timely manner I ended up taking screenshots 

saying "federal return" in case there are any issues Going forward, I will go to a tax 

professional, not have to do the work myself, and pay half the price for the service 

1872 201171941 2022-02-12 

17:11:30 

TurboTax Online 

Deluxe 

3 NOT AS INDICATED THIS RETURN WAS TO HAVE BEEN FREE FILING! I RESENT THAT IT WAS 

NOT 

1873 201250743 2022-02-12 

17:14:45 

TurboTax Online 

Premier 

4 Using it for a decade It's so simple to use, and convenient However, the prices are getting very high And 

for my low-income friend, the File Tax for Free was a bait and switch Her income 

was only $28K, but if she got unemployment income, she could not file for free That 

doesn't seem right 

1874 201179069 2022-02-12 

17:22:35 

TurboTax Online 

Self Employed 

2 easy but so many hidden fees easy but so many hidden fees misleading with free filing and no options on the site to 

change packages 

1875 201256124 2022-02-12 

17:23:14 

TurboTax Live 

Deluxe 

1 Super Unhappy I tried to use the free version of Turbo Tax and was able to file, it got rejected and I 

asked for help to figure out how and why It took a while to get the answer but I did 

and I fixed it to refile but it would NOT let me refile without paying for the deluxe I 

did not need the deluxe because the second I paid it let me filed I feel like I was 

scammed because there was nothing that needed to be done for my return So I paid for 

something I could have finished for free False advertising I had no option to skip the 

deluxe, I could only file if I bought the deluxe which did absolutely nothing for me 

Definitely won't be filing again with TurboTax 

1876 201187493 2022-02-12 

17:35:40 

TurboTax Online 

Deluxe 

4 Martay Turns out that I was supposed to do TurboTax for free and it end up costing me way 

more than free 

1877 201198670 2022-02-12 

17 53:12 

TurboTax Online 

Deluxe 

4 TuboTax Is Awesome Great time filing my taxes However, the "Free" option is not really free And there are 

so many hidden ways to get money out of you I still appreciate the effort and 

convenience so I will not complain Other locations charge a lot more to file your 

return Everyone needs their money I guess! 

1878 201210955 2022-02-12 

18:12:32 

TurboTax Online 

Deluxe 

1 Misleading You guys keep saying that it’s completely free to file but it’s not I always have to pay 

to file my taxes through you guys 

1879 201214734 2022-02-12 

18:18:27 

TurboTax Online 

Deluxe 

3 Good Enough, Hidden 

Upcharges and Bugs 

Software works well for the most part, but there are a few bugs Also, there are many 

hidden uncharges that are disguised as free, such as paying $43 for the ability to pay 

out of your return for free I had issues with a 1099-INT that had blank boxes for state, 

and the software would not accept it even though the form was entered correct 

Customer service was friendly but unable to resolve the issue Their solution was I 

needed to print and mail in my forms to both federal and state returns which is a big 

hassle 

1880 201218255 2022-02-12 

18:23:58 

TurboTax Online 

Deluxe 

1 TurboTax, Goodbye I will never use this software again File for free? Where There is no free option 

Instead of trying to be quirky with outdated flash animations how about you just make 

a decent site that is intuitive and user friendly If I have to pay 120 bucks to be 

annoyed doing it myself, I'll pay 150 to have some guy in a cubicle do it for me 

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(1-5) 

Review Title Review Text 

1881 201219866 2022-02-12 

18:26:29 

TurboTax Live 

Deluxe 

2 Just Fine The process was easy but I seriously did not appreciate being backed into paying $200 

dollars when I thought it would be free to use It made sure there was no way for me to 

finish filing without paying and wouldn't let me go back I couldn't file for free though 

I have no idea why TurboTax be more transparent before you force people into paying 

for your product if you offer it for "free " 

1882 201301230 2022-02-12 

18:32:51 

TurboTax Online 

Deluxe 

3 Don't like the fees Don't like the fees when it is supposed to be free 

1883 201277913 2022-02-12 

19:55:58 

TurboTax Online 

Deluxe 

2 Fees I've used it for years and it seems to get less and less user friendly every year Also it 

seems like the fees grow every year even though you advertise it's free Then tell me 

that oh everyone's situation is different I began using Turbotax simply because it's 

free I just paid over 100 dollars this year on it Might not seem like a lot in the grand 

scheme of things, but with how things are nowadays taking 100 out of my refund is a 

lot to me Especially when it's advertised as free to file 

1884 201333678 2022-02-12 

20:18:43 

TurboTax Online 

Deluxe 

1 FALSE ADVERTISING advertising saying free to file then coming to find out its $78 to file even when 

searching online turbotax free last time filing with this company 

1885 201296656 2022-02-12 

20:25:39 

TurboTax Online 

Deluxe 

3 Hidden charges Turbo tax is super easy to use but it says Free or 39 per section and then at the end it 

was still over 115! I could have just used my normal tax guy!!! 

1886 201333987 2022-02-12 

20:27:55 

TurboTax Online 

Deluxe 

1 Beware of TurboTax Upon doing all the work for my taxes I expected to be given the same option as last 

year to file basic and call it good That is their free option However they have made it 

now so if you do your taxes on the wrong version of their website because you didn't 

think you needed to verify that your on the free website vs the main website then you 

get locked into having to pay to file your return, despite them providing no additional 

support to my return So I just got scammed out of $43, (39 for the return and 

somehow I'm being charged TAXES on my tax filing for an additional 4 dollars lol), 

so I'm writing this to let everyone know about their shady business practices 

1887 201309217 2022-02-12 

20:45:14 

TurboTax Live 

Deluxe 

1 FREE IT wasnt FREE and it has been advertised that it was suppose to be free until the 15th 

of February 

1888 201310428 2022-02-12 

20:47:21 

TurboTax Online 

Deluxe 

4 Turbo Tax is easy but not 

completely free 

I thought I would give Turbo Tax another try again this year but not happy when they 

say free and it still ends up costing $60 because of a 1099 & 1098 Still better then 

Cash App, Turbo Tax was a bigger refund with the same information summitted 

1889 201331619 2022-02-12 

21:23:35 

TurboTax Online 

Premier 

1 It's okay! Kept asking me to fill in an EIN number for a 1099 NEC I didn't have a 1099 this 

year Program kept looping me back to this to review I finally put in the EIN from the 

employer who sent me a W-2 Very frustrating Thought this was free but I had to pay 

for if and paid more than my return Ridiculous 

1890 201331660 2022-02-12 

21:24:24 

TurboTax Online 

Deluxe 

3 Turbo tax over charged me It was supposed to be free but you charged me for 2 items I could not figure out why 2 

items and not just the 39 00 

1891 201331778 2022-02-12 

21:27:28 

TurboTax Online 

Deluxe 

1 Dissatisfied I used Turbo tax because of an autoload option for my W2 Turbotax represented the 

service was free until about 70 percent of the way through preparing my forms, then a 

fee was added because I had to include student fees in my return One of the very first 

questions was do you have student fees, which I answered correctly, but I was not 

informed about the fee until I was already way into my return I continued anyway 

because I did not want to redo my forms Then close to completion of the forms, the 

fee doubled because I wanted to file state taxes as well federal Again, I paid because I 

couldn't be bothered to redo all over myself IMO the system misrepresented it was 

free My return was rejected twice due to missing mandatory information But 

turbotax is an automated service that supposedly asks you all necessary questions - or 

at least I thought it was It never asked me for the mandatory information After my 

return was rejected I had to scour the system to figure out how to edit my information 

In previous years I have filed my tax return myself without problems It would have 

been less time consuming and I would have had more confidence in my return if I had 

not used the service 

1892 201332309 2022-02-12 

21:41:36 

TurboTax Online 

Deluxe 

1 NOT HAPPY I was not allowed to file for free because your program would not allow me to I do not 

plan to use turbo tax again because you made me upgrade 

1893 201333010 2022-02-12 

22:00:08 

TurboTax Online 

Premier 

3 U I is great, but too 

expensive 

U I is great, but they make you pay for things that should be free 

1894 201333186 2022-02-12 

22:04:59 

TurboTax Online 

Deluxe 

2 Turbo Tax is not free After following ads claiming that I could file federal and state taxes for free, I 

completed my tax forms and was then prompted with a deluxe, turbo live and turbo 

max live options The deluxe option still ended up costing me 34 for filing federal and 

39 for filing state Not impressed with the services offered I also tried the snapshot 

option which did not correctly enter all of my information which would have resulted 

in a loss of over a $1,000 return if I had not gone back in and entered the information 

manually 

1895 201333721 2022-02-12 

22:20:11 

TurboTax Online 

Deluxe 

4 Easy way to file It's efficient, helpful and fairly quick But when it says free, it should be I had an 

HSA and got roped into paying At least for an HSA I should only have to pay for the 

federal return Should be more transparent regarding what's free 

1896 201337787 2022-02-12 

22:26:40 

TurboTax Online 

Deluxe 

2 COST TO FILE IS 

MISLEADING 

PROGRAM EASY TO USE, I WAS USING FREE EDITION AND THEN IT 

WOULD NOT LET ME FILE UNTIL I UPRADED IT SAID $39 BUT FAILED TO 

SAY $39 FOR STATE AND THEN CHARGED $39 TO TAKE FEE FROM 

REFUND, THEY TRAP YOU 

1897 201334912 2022-02-12 

22:57:37 

TurboTax Live 

Deluxe 

4 Worked well, hidden fees 

though 

Everything went smooth Live agent was great! But the fees get to be a little much 

especially when advertising for free returns I thought my return was as simple as it 

gets, well not simple enough There is even a fee to have the fees taken out of your 

refund 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1898 201335119 2022-02-12 

23:04:05 

TurboTax Online 

Deluxe 

1 Too much price gouging! Constantly trying to upgrade packages when completely unnecessary Claims it is free 

but it never is! TurboTax used to be the best and it used to actually be free, but it is all 

about trying to squeeze as much money out of you as possible! Going to switch to a 

truly free option next year! 

1899 201335576 2022-02-12 

23:18:22 

TurboTax Online 

Deluxe 

2 Free edition but No choice 

only option Upgrade 

Says free edition but then it won't give you that option with an HSA Health Option 

So, I was forced to upgrade Total 78 00 to file 

1900 201336717 2022-02-12 

23:52:39 

TurboTax Online 

Deluxe 

3 always trying to get personal 

info/ price increase 

It acts like you can get get free taxes filed but it constantly tries to trick you into 

sharing personal information, upgrades and then forces you to pay with some kind 

of cryptic requirement (no real explanation) Have to remain vigilant and then you'll 

pay at least $80 either way 

1901 201336959 2022-02-13 

00:00:36 

TurboTax Online 

Deluxe 

2 Too many fees!! It started out as free and by the time I was done I ended up have to pay over $100 

1902 201341548 2022-02-13 

00:09:18 

TurboTax Online 

Deluxe 

1 File for Free BS File for Free is a total LIE Charge to use, charge to file in this state, charge to file in 

that state, CHARGE to use your refund to pay for the fees! Absolutely ridiculous 

1903 201341561 2022-02-13 

00:09:35 

TurboTax Online 

Deluxe 

1 Felt like a scam I opted for a search for additional deductions upon getting no refund or deduction i 

was charged for absolutely nothing I than selected for their free services and still had 

to pay $78 The entire Turbo Tax system felt predatory in nature and just a cash grab 

I don't think they should be a company anymore and the IRS should be handling our 

taxes by creating a comparable site Private industry should not be predatorily 

profiting off of Americans and it's shameful 

1904 201337538 2022-02-13 

00:18:55 

TurboTax Online 

Deluxe 

3 Buy higher cost stuff, free? 

Noooo 

Not free Its not bad though but its not free Not free 

1905 201338174 2022-02-13 

00:37:01 

TurboTax Online 

Deluxe 

1 Didn't like how it waited till 

end 

said free up till I finished then charged 117 dollars just to finalize it 

1906 201342593 2022-02-13 

00:40:16 

TurboTax Online 

Deluxe 

1 Turbo Tax is a Ripoff! Its not free as you claim it to be! Its a ripoff!! 

1907 201339148 2022-02-13 

01 02:58 

TurboTax Live 

Deluxe 

1 Tricked into Paying I have a simple return - single taxpayer, one w-2, no deductions how much more 

simple could my return get I was still charged $109 Who, exactly, qualifies for the 

free simple return? I was tricked and mislead 

1908 201339185 2022-02-13 

01 03:51 

TurboTax Live 

Deluxe 

4 Turbo Tax review Turbo tax made things easy but I went into doing my taxes with the impression that it 

was going to be free and then at the very end it charged me $160 that I didn't expect 

1909 201339570 2022-02-13 

01:13:51 

TurboTax Online 

Deluxe 

3 Okay but not free felt that I got the best return but I felt forced to take Deluxe so actually not free 

1910 201343835 2022-02-13 

01:17:34 

TurboTax Live 

Deluxe 

2 felt predatory While things were fairly easy to use, I felt like I was suckered into paying for my 

taxes, since Turbotax didn't tell me until the very last minute (when I was about to file) 

that my taxes constituted an uncommon tax situation From the ads I expected a free 

service -- what I got was a last-minute realization that I owed money It felt predatory 

also specifically because it wouldn't even let me re-access certain sections of my taxes, 

so I'd have to start from scratch if I wanted to file on another site People should know 

what they're signing up for, and that was not clear to me at all 

1911 201339784 2022-02-13 

01:18:50 

TurboTax Online 

Deluxe 

1 Turbo tax is a rip off It was easy to file but the fees are ridiculous It was 39 dollars for federal return and 39 

dollars for state return and 39 dollars for pay by card option It says free on the 

commercial 

1912 201105423 2022-02-13 

01:28:11 

TurboTax Live 

Deluxe 

1 TurboTax gives false 

advertisements 

I feel like TurboTax promotes free tax return but by the time you get to the end, you 

are charged with a 100-200 fee 

1913 201340657 2022-02-13 

01:44:48 

TurboTax Live 

Deluxe 

1 Free? Yeah Right! I tried Turbotax this year because it promotes free diy tax preparation I did everything 

on my own and then in the end they charged me because state tax is a taxable income 

and I needed to upgrade, what a joke! 

1914 201341137 2022-02-13 

01 58:20 

TurboTax Online 

Deluxe 

2 never had the option for 

"free" taxes 

I enjoy turbo tax, but the option for actual free filing has never been available for me 

1915 201345067 2022-02-13 

02:02:05 

TurboTax Online 

Deluxe 

1 Switching to something else I get charged an extra fee if I want to pay for all the things you're charging me for out 

of my tax return- you also false advertise that its free to file but little do we know we 

have to read the ultra fine print as i'm now being charged a total of $117 just to file my 

taxes SO horrible, not using this company again and I have been a customer for 7 

years 

1916 201341662 2022-02-13 

02:12:38 

TurboTax Online 

Self Employed 

5 Turbo tax is good Only thing I had a problem with was it costed and you'd advertised for free 

1917 201341823 2022-02-13 

02:16:39 

TurboTax Online 

Deluxe 

3 Not Happy Turbotax always say it's free but when it's time to wrap things up you have to pay 

Then you're not free 

1918 201341915 2022-02-13 

02:19:07 

TurboTax Live 

Deluxe 

3 Turbo Tax is ok Free should be free There is no reason that you should have to upgrade because you 

contributed to a retirement fund 

1919 201341946 2022-02-13 

02:20:10 

TurboTax Live 

Premier 

2 Ok Idk yet it wasn’t free and I really don’t like feeling like I’ve been swindled 

1920 201346847 2022-02-13 

02:58:30 

TurboTax Online 

Deluxe 

1 Turbo Jacks I love the way you herd customers into paying for free Services And not only is it 

misleading but when you agree to pay for the $39 package This beautiful service 

charge you and additional $39 for having the fee deducted from your refund So my 

free filing is costing me $78 Its not a big deal to me My problem is that just say 

what something is from the jump, instead of all this silly verbiage and deceit Weren't 

you guys in hot water not too long ago for shady practices? 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1921 201343462 2022-02-13 

03:08:03 

TurboTax Online 

Deluxe 

1 After A Tough Year Extra 

Turbotax Charges 

I have used turbotax for years and have always used the free edition no problem After 

a tough pandemic year and being unemployed they decide unemployed people can't 

get a file for free You have to buy "Deluxe" at the minimum After purchasing 

"Deluxe" you are then charged separately for your state return an additional fee For 10 

years I've worked and got a free file with turbotax The one year the pandemic took me 

out of work and left me unemployed you would think you would receive a break from 

a company like this Think again Disappointed Next Year I will be using a different 

service 

1922 201344158 2022-02-13 

03:27:39 

TurboTax Online 

Deluxe 

1 WILL NOT OFFERM ME 

FREE EDITION 

I COULD NOT GET THE FREE EDITION TO USE MADE ME PAY TO USE 

TURBO TAX 

1923 201191002 2022-02-13 

03:41:10 

TurboTax Online 

Deluxe 

3 Turbo Tax wasn't Honest I used standard deductions and simple form and should have had free tax return, but 

had to upgrade and pay $78 in order to actually file my taxes apparently nothing is 

FREE!!!!! 

1924 201344634 2022-02-13 

03:44:47 

TurboTax Online 

Deluxe 

2 I like the ease of use, not 

being forced to buy 

I really like the ease of using these products and being able to file quickly, however 

the being forced to purchase the product in order to finish the filing process has me a 

bit irritated Especially given that by the end of the process it is nearly double the cost 

I understand they have to make their money somehow, and if you love a service you 

should pay for it, however if I am going to hand over that much money to file my 

taxes, I'd actually hire someone and pay their hourly wage instead of paying someone 

else to let me work for free 

1925 201347922 2022-02-13 

03:48:39 

TurboTax Online 

Deluxe 

2 turbotax has changed for the 

worse 

TurboTax makes false claims of being free They sneak in charges I never had this 

problem before until this year 

1926 200752754 2022-02-13 

04:02:41 

TurboTax Online 

Deluxe 

3 It does the job BUT They do a good job at your taxes BUT, they rip you off in the end NOTHING is 

FREE I believe it's all false advertisement on their part I will be finding another way 

to be doing my taxes next year 

1927 201345082 2022-02-13 

04:02:43 

TurboTax Online 

Self Employed 

1 turbo tax forces you to pay 

even though its "free" 

charged me for the service they claimed was free tt 

1928 201345301 2022-02-13 

04:11:06 

TurboTax Online 

Deluxe 

2 I have Questions Why did Turbo Tax force me to pay when I thought initially that this service was 

FREE This doesn't make any sense to me as a educated official 

1929 201345735 2022-02-13 

04:24:58 

TurboTax Online 

Self Employed 

2 It was simple But the 

Unexpected Fees 

Is simple, is fast, no need to go nowhere Howerver it went from FREE, to 39, to 89, to 

128 So maybe Turbo tax should explain fees, but once i was at the end there was no 

turning back so i decided to submit and thats it Other than that i DO recommend 

however ITS NOT FREE So lets quit playing just tell people like myself that it aint 

free SImple But Not Free 

1930 201224518 2022-02-13 

04:33:45 

TurboTax Online 

Deluxe 

3 Truth in advertising Product works well but it would be nice to know in advance that I wasn't going to get a 

FREE tax return because I have a foreign tax credit of $2 00 The result was that I had 

to pay $$78 (plus tax) for the service Likely worth it but I feel like I was cheated PT 

Barnum was right 

1931 201346322 2022-02-13 

04:43:20 

TurboTax Online 

Deluxe 

2 TurboTax is shady Expenses were disclosed but in a way so that they did not seem to apply until the last 

minute Also would not let me delete retirement saving credit so I could file free 

return Did not even give option 

1932 201349236 2022-02-13 

07:11:11 

TurboTax Live 

Deluxe 

2 Why I didn't add deluxe or any premium package I was using the free basic package yet 

still had to pay about $200 

1933 201352356 2022-02-13 

12:56:10 

TurboTax Online 

Deluxe 

1 Tricky They say it's free but yet they charge you and a lot at that 

1934 201352769 2022-02-13 

13:11:47 

TurboTax Online 

Premier 

5 Love how easy it is I have been using this service for 3 years now I love how easy it makes everything I 

do hate the fees, especially because they advertise free, but i think it is worth it for the 

convenience Great experience 

1935 201354824 2022-02-13 

14:19:41 

TurboTax Online 

Premier 

1 Sneaky and uses your own 

laziness against you 

This is the last year I will use this product They wait until you've spent hours typing 

everything in to tell you that WHATEVER version you selected (even if it isn't free) 

won't cover the type of return you need I understand more advanced services may 

require an additional cost, but that needs to be upfront the same way they pre-screen 

for everything else on your return Also, the constant nagging to upgrade even when 

you DON'T need it is exhausting and you have to be careful at least 10+ times to make 

sure you don't accidentally click upgrade Also will sneakily tack on $39 if you select 

to deduct from return instead of walking into the other room to get your credit card--

who on earth would pay that much on purpose just to avoid typing in a card number? 

1936 201355343 2022-02-13 

14:36:08 

TurboTax Online 

Deluxe 

3 Not actually free Even though I always file as simple as possible they make me add on these upgrades in 

order to finish It's cool they take it out of the refund, but it's still not free 

1937 201355659 2022-02-13 

14:44:53 

TurboTax Online 

Deluxe 

5 Easy and understandable 

with help when needed 

I was hoping for free free free but the fee was very reasonable At every step there 

was help and information in easy to understand language 

1938 201356176 2022-02-13 

14:58:28 

TurboTax Online 

Deluxe 

3 Turbo tax is great but it’s 

never free 

All commercials state “do your taxes for free with turbo tax 

1939 201357541 2022-02-13 

15:27:35 

TurboTax Online 

Deluxe 

3 easy to use watch out for 

hidden charges 

Not real thrilled about the free return disappearing or the hidden fee for deducting 

directly from my return I've used T T for eight years but this may be the last year 

unfortunately 

1940 201358674 2022-02-13 

15:54:19 

TurboTax Online 

Deluxe 

1 Worse every year Every year I get less and this advertise free but I pay every year so this will be my last 

year using turbo tax 

1941 201359160 2022-02-13 

16:05:49 

TurboTax Online 

Premier 

1 Price is expensive Price has increased to the point where it is almost better to pay someone to do your 

taxes and get better deductions and rebates that turbotax doesn't support or even 

recommend They say file for free still, but you have to pay at the end Turbotax was 

actually free to use and file when I first started using it Now you could easily spend 

$300 with all of the "upgrades " 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1942 201359361 2022-02-13 

16:09:14 

TurboTax Online 

Deluxe 

1 TurboTax actively lobbies to 

make taxes harder 

TurboTax sucks They use dark patterns to confuse their users into signing up for 

expensive and unnecessary services They actively lobby the government each year to 

make filing our own taxes harder so they can keep selling us their overpriced software 

They advertise free filing, but they make it extremely confusing to file free and there 

are many exclusions so the free file only applies to certain people 

1943 201360362 2022-02-13 

16:32:03 

TurboTax Live 

Deluxe 

1 Team is awesome but was 

charged $181 54 

When first trying to file I was not able to file for free and had no chose but to be 

charged $84 00 but do to a system error I was unable able to finish filing I contacted 

your support team and I received the help to be able to file again In doing so ,I was 

again being prompt to pay but now it was $90 00 plus tax I again contacted your team 

who were helpful and I was given a code but after trying to apply the code which was 

not working I again contacted your support team While support team was trying to 

help they informed me that the system is acting up and I should try to apply the code in 

a couple hours I did and the same situation accrued So I waited till the next day and 

again the code would NOT work Since i did not want to wait another 24 hours I paid 

the $97 54 Cost me a total of $181 54 just to do my taxes with Turbotax for this 

price I could of paid someone to do my taxes for me After 6 years of using this service 

I have never had so many issues with your systems The only positive part I take from 

all of this is the multiple team members that helped me were patient, understanding 

and willing to help How do you have a system program that is suppose to "help you" 

with your taxes that doesn't even work and than have to pay more than what it would 

be to have accountant do your taxes 

1944 201361904 2022-02-13 

17:06:13 

TurboTax Online 

Deluxe 

1 Poor business tactics Being forced to get the Deluxe version because I received a 1099-g and did not use 

ANY of the items in the Deluxe package is unfair If Turbotax wants to charge people 

for using its features, fine, but don't force me to, 2/3 of the way through the filing 

process That is garbage business practice Had I known I would be forced into paying 

to file, 2/3 of the way through, I would have simply filed for free through the IRS As I 

will in the future 

1945 201361956 2022-02-13 

17:07:21 

TurboTax Online 

Deluxe 

3 Definitely not free While the user interface was fine I did not expect to pay to file my returns as indicated 

in all the promos stating it was 100% free 

1946 201362171 2022-02-13 

17:12:28 

TurboTax Live 

Deluxe 

2 Free is not free Be aware that the free federal return is not free when you go to check out It defaults 

to deluxe and charges you $119 00 I chatted with someone about this and they sent me 

a code that should have brought it down to zero but I still had to pay $79 00 Just 

wanted to be done so I just paid it, 

1947 201362590 2022-02-13 

17:21:48 

TurboTax Live 

Full Service 

Deluxe 

2 Unlikely I will be returning 

next year to TurboTax 

Somehow I ended up losing so much money on my return, I had to create and account 

with credit karma which I did not want to do, I had thought initially my taxes would be 

free but now it’s like 300+ dollars, and overall my tax return dropped from 1600 to 

400 dollars?!?!? That is ridiculous Im waiting to actually see my return in my bank 

account, if it is only 400 because of the fees I had to pay from turbo tax, I won’t be 

returning next year 

1948 201368199 2022-02-13 

17:25:02 

TurboTax Online 

Deluxe 

2 Rip off Turbo tax decided to charge for options that were free just last year Taking advantage 

of people that are struggling, and at the end during check out, not showing the total 

before I confirm Really nice of you turbo tax to charge be double, with no warning 

1949 201368804 2022-02-13 

17:37:58 

TurboTax Online 

Deluxe 

1 LIARS You tell me this is free every year and every year I end up paying, 

1950 201369121 2022-02-13 

17:44:51 

TurboTax Online 

Deluxe 

2 No Option To Skip State In the past I was given the option to only file, and pay for, federal I would file for free 

on Ohio's website I tried three (3) times going back to the review section to find that 

option, but could not I feel like I was screwed into paying for something I didn't need 

I've used TT for as long as I can remember, but I think I'll try a different product next 

year 

1951 201363726 2022-02-13 

17:45:13 

TurboTax Online 

Deluxe 

1 free filing would like to know why I can never seem to use free file It's always such a hassle to 

get it 

1952 201364033 2022-02-13 

17:51:12 

TurboTax Live 

Premier 

4 Used for years Enjoy Turbo Tax, usually easy to use, been doing them for years w Turbo Tax 

However, if you use the Live person chat, you will pay $199 not FREE 

1953 201369782 2022-02-13 

18:01:37 

TurboTax Online 

Deluxe 

1 Sales Scam This is always marketed as a free taxes return service, yet every year I've filed with 

you I've had to pay money out of pocket I am very displeased and will not be filing 

with you again 

1954 201369841 2022-02-13 

18:03:15 

TurboTax Online 

Deluxe 

1 Turbotax tries to sneak extra 

charges in on you 

I thought my state and federal refund was going to be free I recalled that it would 

include my tuition form however, it does not I had to upgrade to deluxe The upgrade 

itself cost more than the extra amount I received back from the tuition credit On top of 

that, my state return was no longer free since the deluxe version does not include $0 

state filing I should have just went to a tax guy I feel like I scammed, bait and switch 

style 

1955 201364848 2022-02-13 

18:08:45 

TurboTax Online 

Deluxe 

1 Lies about free This programs lies about being free forcing me to spend almost 80 

1956 201370527 2022-02-13 

18:20:40 

TurboTax Online 

Deluxe 

1 scam how can something be free but charge 165 dollars to file taxes 

1957 201370536 2022-02-13 

18:20:51 

TurboTax Live 

Deluxe 

2 Turbo Tax Nickel and Dimes 

You!! 

Free file turned into a $109 file, then to pay with your refund costs $39 None of these 

fees are shown until its time to pay This will be my last filing with TurboTax! 

1958 201365813 2022-02-13 

18:28:39 

TurboTax Online 

Premier 

2 TurboTax The free edition is great, but when you're forced to upgrade because they won't file 

your claim otherwise, they'll take more than half of your tax return and slip in hidden 

fees The system overall is fairly easy to use and understand 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1959 201349931 2022-02-13 

18:30:21 

TurboTax Live 

Deluxe 

3 Easy but lots of hidden 

upselling 

It definitely makes filing easy but I went from a free return to spending over $200, and 

some of those fees they made really hard to decipher until my return was nearly done 

and filed Considering my wages were just over $1000, I was pretty frustrated I felt 

bait and switched by the end and they took nearly 20% of my refund for some software 

clicks I had a pretty straightforward return with some side income so this was extra 

disappointing I couldn't access some of the tools I usually have included in my return 

without a lot of bells and whistles I didn't need I even used their online live help to 

know whether charges were additional and the info still wasn't clear I hope to search 

for a better option next year 

1960 201366911 2022-02-13 

18:54:30 

TurboTax Online 

Premier 

1 Fees They don't tell you about how much they're taking out of your refund as part of their 

"fees" until the end They claim they do easy federal returns for free but charged me 93 

dollars just to do that, and THEN added premiere and wouldn't let me undo that Never 

using this crap service again 

1961 201367206 2022-02-13 

19:01:31 

TurboTax Online 

Deluxe 

4 Tubo Tax is Super Easy To 

Use 

The system is so easy to use, and the tutorials are very helpful; however, as you get to 

the end, there are fees that are not mentioned in the beginning, or that I missed, 

because I thought I was using the free, or low fee version; however, when I got to the 

end, they charged $122 in fees that I did not find a way to opt out of I figured it is 

cheaper than going to a tax professional, so I agreed to pay which can be deducted 

from the refund 

1962 201367257 2022-02-13 

19:02:38 

TurboTax Online 

Deluxe 

2 Great program turned rotten Turbotax has always made filing easy Especially for simpler returns The **free** 

version made it almost no hassle at all The issue now is that even the slightest 

additional savings or options requires a MANDATORY upgrade *On sale! 

$XX XX!* it says However when you approach the method of payment you realize 

they charge you that for BOTH federal AND state returns So its actually TWICE as 

much as the advertised price! Not only that, but they push a "pay with your federal 

return instead of credit card" option that if you don't carefully check at the end, you 

would miss the fact that it is charging you ANOTHER $39 99 for using your return to 

pay! 

1963 201367520 2022-02-13 

19:08:52 

TurboTax Online 

Self Employed 

1 They start as a free tax site 

and bring it to $200 

The ad appears for a Free Tax Return and at the end, you may end up paying more 

than 300 if you fall in their trap 

1964 201368163 2022-02-13 

19:24:18 

TurboTax Online 

Deluxe 

1 Unable to select freefile in 

myaccount 

I am unable to select the free version in my account and the only options available are 

Deluxe and Max Neither apply to my simple filing situation however as a previous 

user it makes it easier to use Turbo Tax Paying for a service that I do not use is just 

wrong If this is not fixed by next year I will use HR block for my taxes 

1965 201368243 2022-02-13 

19:26:11 

TurboTax Online 

Deluxe 

2 disapointd Charge me $89 00 to file I got the cd turbo tax deluxe from Amazon i could not use 

Nothing free about this one 

1966 201368944 2022-02-13 

19:41:00 

TurboTax Online 

Deluxe 

1 to spenced to much money to pay went u used turbo tax a free i pay 68 went supposte br free or 

less next year i used other place where i can file for free 

1967 201373638 2022-02-13 

19:42:20 

TurboTax Live 

Deluxe 

1 Such A Scam Stop advertising that TurboTax is free, I had to pay $200 to upgrade to deluxe just 

because I had unemployment benefits Such a scam, I am going to file my taxes 

elsewhere next year Do better as a company 

1968 201369508 2022-02-13 

19:54:39 

TurboTax Online 

Deluxe 

4 Good It says many time that it did not go through I wanted to check the upgrade then when I 

wanted to go back to free it did not let me 

1969 201369530 2022-02-13 

19:55:14 

TurboTax Live 

Basic 

3 Thorough, but supremely 

annoying 

Positive: The explanations for every bit of minutia of the tax-filing, legalese, math, 

etc , is very helpful and reassuring for someone like me who doesn't know much about 

accounting or the tax process The live help for more specific problems (that is 

FINALLY free to all) is also great when I'm stumped (thank you, Kathleen!) Every 

possible deduction and credit is made transparent and puts me at ease that so much is 

being looked over to serve a customer 

Negative: STOP TRYING TO CONSTANTLY UPSELL ME 

I selected the free option from the starting point for a reason Your ads emphasize how 

free your services are, and I took you up on it It feels like every other page is an offer 

to upsell me for additional services on my simple return that I simply don't need and it 

makes this already stressful process both much longer and much more irritating Please 

consider at least reducing the number of ads for folks who already are starting at the 

bottom and maybe save them for those already paying for assistance 

1970 201374193 2022-02-13 

19:56:51 

TurboTax Live 

Deluxe 

3 Misleading I thought this was free however I was told I need to upgrade and pay $89 and if I didn't 

pay it today there is a $39 charge out of my taxes on top of the $89 When I spoke to 

customer service the rep couldn't even tell me WHY I needed to upgrade Scam Not 

using this next year 

1971 201374625 2022-02-13 

20:09:17 

TurboTax Live 

Deluxe 

1 Horrible glitchy system Lies about having free filing for military and the system so awful 

1972 201370543 2022-02-13 

20:21:02 

TurboTax Live 

Full Service 

Deluxe 

2 TurboTax Overcharge 

People!! 

The whole time doing my taxes it kept saying free! When submitting my taxes a big 

check came at the end for ‘adding more details to maximize my tax refund’ 

1973 201370559 2022-02-13 

20:21:29 

TurboTax Live 

Deluxe 

1 Deception Why do you guys say turbo tax is free then I get a whole bunch of hidden fees be more 

direct with the people 

1974 201370831 2022-02-13 

20:29:29 

TurboTax Online 

Deluxe 

1 Very upset Very frustrated with the site I wanted to look at their frequently asked questions and 

ended up clicking on an agent which then caused me to be charged for the deluxe 

package and I didn't even speak to an agent!!! Couldn't reverse it or change it without 

creating another account and starting over Also, the advertisement for FREE basic 

turbotax is misleading!! It was not free 

1975 201370908 2022-02-13 

20:31:23 

TurboTax Online 

Deluxe 

1 Turbo Tax misrepresents I could not use the free it blocked me It said I would be charged 70? but charged me 

122 

1976 201371030 2022-02-13 

20:34:53 

TurboTax Live 

Full Service 

Deluxe 

1 Turbo tax They said I signed up for a free tax filing but costed more then going anywhere else 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1977 201371482 2022-02-13 

20:46:19 

TurboTax Online 

Self Employed 

1 Scam Offered me free MAX benefits, but the benefits were nowhere to be found when I 

actually efiled I ended up paying $44 for the "premium benefit" of using my refund 

1978 201371543 2022-02-13 

20:47:32 

TurboTax Online 

Deluxe 

2 Said it was free then got 

charged 

Turbo tax is advertised as FREE Each time I was asked to upgrade, I passed as I was 

wanting to go through my taxes as quick and simple as possible and not pay more At 

the end- I ended up paying $150 out of my refund Not happy 

1979 201376242 2022-02-13 

20:51:12 

TurboTax Online 

Deluxe 

3 Not really free (even for a 

simple return) 

Easy to use, I would give five stars if they did not lie about it being free for simple tax 

returns I should have filed with my employers tax service provider (I would have paid 

the same amount with them but would have also gotten a discount) 

1980 201376381 2022-02-13 

20:54:47 

TurboTax Online 

Federal Free 

Edition 

1 Terrible money hungry If I could choose 0 stars I would I've had nothing but problems with your site and the 

loops of nonsense in makes you go through I had to make a new email just to choose 

the cheaper tax return option because your site refused to allow me to downgrade and 

tried to charge me over $200 to do my tax return, paying for options I was not using 

Your free advertisement are a fraud and don't allow for cheaper options unless you just 

make a new account 

1981 201376495 2022-02-13 

20:57:46 

TurboTax Live 

Deluxe 

1 Turbo Tax sucks! Do NOT say your free when you aren't really free You REQUIRE an upgrade just 

because a person has an HSA account and then you say it's $119 dollars to upgrade 

and then it also costs another $49 to file the state taxes and then another $39 to use 

your tax refund to pay for the required upgrade/filing 

1982 201372494 2022-02-13 

21:13:30 

TurboTax Online 

Deluxe 

2 Tricks you into fees Tricks you into fees and you cant back up without deleting all of your work 

Additionally if you accidently went to far you cant undo at all ALSO they advertise as 

Free but then charge you for state taxes and then require you to get upgrades before 

continuing Also this year they had an error which forced me to file later (02-10-2022) 

1983 201372811 2022-02-13 

21:21:43 

TurboTax Online 

Deluxe 

1 Not free Not Free Charge you $39 each 

$39 - State 

$39 - Federal 

$39 - not sure I think cuz I’m using their website to file 

Total cost to fill my taxes was $117 

I think this will be my last time filling with turbo tax! 

1984 201373005 2022-02-13 

21:26:42 

TurboTax Online 

Deluxe 

3 Great in theory For a site that markets itself as being free to file, TurboTax does a poor job at that I 

went through my taxes with adds to upgrade and pay, which I declined because my 

taxes are not complicated, but in the end I was forced—and I do mean forced, I could 

not click away and could not move forward—to upgrade to a paid version Not the first 

time it's happened and it's annoying If I wanted to pay for it I would go to H&R Block 

or something, which next year I just might 

1985 201373539 2022-02-13 

21:39:29 

TurboTax Online 

Deluxe 

3 Turbo Tax works good Free,free,free No,no,no 

Have to pay for federal, state, then pay to have it direct deposit They are always trying 

to upgrade you 

1986 201373550 2022-02-13 

21:39:43 

TurboTax Online 

Deluxe 

2 Turbo tax good however it was supposed to be free then it charged $39 for state and another $39 

for Federal return I also found it confusing on how to get my refund 

1987 201373610 2022-02-13 

21:41:12 

TurboTax Online 

Deluxe 

1 Turbotax is set up easy TurboTax is set up pretty easy I dislike how they keep trying to pin unnecessary 

charges Each year it gets more It is advertised as free but I end up paying 80$? 

1988 201373614 2022-02-13 

21:41:24 

TurboTax Online 

Deluxe 

3 Its not free It saves you from having to leave the house and pay $200 but its stil not free 

1989 201378310 2022-02-13 

21:47:42 

TurboTax Live 

Deluxe 

1 A RIP OFF They tell you it's free and then you have to pay almost $200 in fees!! OMG! This was 

terrible Two hours of submitting information just to find out I have to pay for what? 

I literally did all of the work myself A complete scam 

1990 201378841 2022-02-13 

22 03:32 

TurboTax Online 

Deluxe 

1 Poor Customer Service Turbo tax advertises their services as free in the contingency that they process the first 

time Otherwise u have to pay $80 00 -$120 00 to refill them if they are rejected The 

automated service is very poor because u have to say what u want from it multiple 

times before getting to a customer service agent Finally, one customer service agent 

hung up on me after placing me on hold to speak to his supervisor for instructions on 

how to assist me 

1991 201379103 2022-02-13 

22:10:39 

TurboTax Online 

Premier 

1 TurboTax is a scam I will never use TurboTax again I have a very simple return: I work a job with a W-2, 

I go to college part-time, and I have a small investment account No other income, no 

kids I keep getting pulled in by the promise of free online filing, only to be told I need 

to upgrade to premium at the last second after filling everything in I am sick of this 

and will be switching to H&R Block next year 

1992 201375089 2022-02-13 

22:20:31 

TurboTax Online 

Deluxe 

3 turbo tax basis free turbo tax should include processing health insurance marketplace form 

Adding it required i pay $39 for deluxe so not free 

1993 201379514 2022-02-13 

22:21:16 

TurboTax Live 

Deluxe 

1 It is not free Turbotax prides itself on being a free tool But it cost me almost 240$ to file my taxes 

Don't false advertise 

1994 201379954 2022-02-13 

22:32:28 

TurboTax Online 

Deluxe 

1 Money Grabbers They do everything they can to charge you First, they say that a package will be free 

and then they tell you it isn't If you want to go back to a basic package, you have to 

clear and restart from scratch Then later they make you upgrade anyway because you 

add additional income that doesn't qualify as simple I never needed help, never 

needed assistance from a live expert or whatever they advertise, I just needed to submit 

the information but apparently, that is not something I can do without an additional 

fee I don't see how I need to pay more when I didn't ask for or need anything more 

Overall they charged me $80 in fees for doing federal and state I'm miffed I'll have to 

check out other services for next year 

1995 201375989 2022-02-13 

22:44:32 

TurboTax Online 

Self Employed 

2 I thought it was free without 

help 

I was always told that it is free to file Guess not, might have to look for someone else 

now and not recommend this site 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

1996 201376321 2022-02-13 

22:53:02 

TurboTax Live 

Full Service 

Deluxe 

3 Good taxes but pricey I signed up for the free experience but they still charged me a couple hundred dollars 

1997 201381418 2022-02-13 

23:07:10 

TurboTax Online 

Deluxe 

2 They steel your money in the 

end 

At the end of filing we were charged over $100 and at the beginning we selected the 

free return filing 

1998 201378224 2022-02-13 

23:44:59 

TurboTax Online 

Deluxe 

3 Turbo Tax Serves It's 

Purpose 

Turbo tax was easy to use, and a quick service, but the price is not justified by the 

quality Yet again, the price for this "free service" increased this year, and the 

functions were exactly the same The price of the increase was not justified by the 

usability of the website 

1999 201354884 2022-02-14 

00:21:16 

TurboTax Online 

Deluxe 

1 Hate it Hate it Steal my money Purposefully confusing Not actually free as claimed Why 

can’t I put 0 stars Had an actual panic attack 

2000 201384059 2022-02-14 

00:24:30 

TurboTax Online 

Deluxe 

4 Easy to use but rarely free 

any more 

Due to the fact that I have low enough income to qualify for insurance through 

HealthCare gov, I cannot use free TurboTax It looked like it would be $39 total to 

use the Deluxe version, in reality, it was $39 for the Federal AND $39 for the state It 

felt a little like a bait and switch to go from free to $78 The net credit was still more 

than the fee, but not nearly as much as I thought it would be 

2001 201384168 2022-02-14 

00:27:51 

TurboTax Online 

Deluxe 

2 Extra Fees Turbo Tax advertises free returns, but adds extra fees at the end of filing You have to 

call to get a special “discount” code to reduce the fees Such a scam!! 

2002 201379846 2022-02-14 

00:30:03 

TurboTax Online 

Deluxe 

1 TurboTax Free is super 

limited 

For the second year in a row filing through turbotax it does NOT notify you when you 

are upgraded from free to deluxe It also asks to take as much personal information as 

possible and asks for your consent to sell it but it is posed as if you don't sign it you 

won't be able to file 

2003 201355390 2022-02-14 

00:37:18 

TurboTax Live 

Deluxe 

1 Lies liers False advertisement got charged for something I did not want I couldn't delete it I 

give them a -10 star It's no longer free to file taxes 

2004 201381061 2022-02-14 

00:57:52 

TurboTax Online 

Deluxe 

3 "free Advertising for free but you still end up paying it 

2005 201356393 2022-02-14 

01:03:51 

TurboTax Online 

Deluxe 

1 Not Free Every ad I've seen for TurboTax says free, but it throws on all these hidden fees before 

you file which makes it false advertisement 

2006 201356459 2022-02-14 

01:05:33 

TurboTax Online 

Deluxe 

1 TurboTax still LIES All year long we have seen commercials about a free TurboTax filing method and the 

second you log in they want to charge you a minimum of 39 dollars I greatly 

recommend staying away from TurboTax and i would take my business elsewhere if 

you are reading this comment I have used TurboTax for six years now and they get 

more sad as a company and more expensive each year I hope this helps someone who 

reads this because I will never use TurboTax again 

2007 201381446 2022-02-14 

01:08:23 

TurboTax Online 

Deluxe 

1 Turbo Tax is hiding their fees Don't file with Turbo Tax because they are not upfront about the money they will take 

from you by the end of filing with them They lure you in with free filing abilities until 

you wind up owing most of your refund back to them 

2008 201356916 2022-02-14 

01:18:16 

TurboTax Online 

Deluxe 

1 Unfortunate bait & switch We have simple returns - 2 W2s and 2 1099s, and tried using the free edition Only 

after completing the forms, and after TT said no problems, you're ready to file, did it 

inform us we HAD to use Deluxe because one simple form was not included in the free 

edition So, our free edition went from $0 to $80 (Fed and state returns at $40 apiece) 

The system knew all along about this form, as the total we owed did not change after I 

paid for the Deluxe version - so this form was already figured in The system waited 

until the very end, and pulled this on us Will look to use a different company's product 

next year, as the rest of my family has done I was the lone holdout - but no more 

2009 201383074 2022-02-14 

01:55:22 

TurboTax Online 

Deluxe 

1 Simple and Easy With A 

LOT of Upselling 

Was great to file my taxes quickly But being asked every two seconds to upgrade to a 

higher tier of Turbo Tax Was charged $39 for my federal return even though it was 

supposed to be free And a $39 fee to pay them with my return? Will not be using 

Turbo Tax next year 

2010 201383325 2022-02-14 

02:03:20 

TurboTax Online 

Deluxe 

4 Turbo tax is not free It was kinda hard to understanding and its not free 

2011 201383730 2022-02-14 

02:14:34 

TurboTax Online 

Self Employed 

3 Confusing Customer service is great But the actual turbo tax confused me I used it last year and 

it was free this year it wasn't (which was fine but it didn't give me specifics on why it 

wasn't) I walked away for a day to come back with fresh eyes and it switched me into 

the self-employed version I'm not self-employed by any means I was on the phone 

with customer service for an hour David, my customer rep, was great! But even they 

couldn't figure out what happened 

2012 201387382 2022-02-14 

02:25:20 

TurboTax Online 

Self Employed 

1 NOT FREE I THOUGHT THIS WAS SUPPOSEDLY FREE DONT USE THIS APP 

2013 201384378 2022-02-14 

02:34:28 

TurboTax Online 

Deluxe 

2 It wasn't free You say it's free until the end and then take on $122 on the final bill I filed a simple 

form which you claim is free 

2014 201360913 2022-02-14 

02:44:48 

TurboTax Online 

Deluxe 

3 Not bad Nice that they keep the records year to year Cost is a little high considering you 

advertise it to be free cost was actually about $85 for state and frederal 

2015 201385218 2022-02-14 

03 04:08 

TurboTax Online 

Deluxe 

1 10 OUT OF 10 DO NOT 

RECOMEND 

i think its stupid that u charge me $117 for the service it used to be free 

2016 201388346 2022-02-14 

03 09:49 

TurboTax Online 

Deluxe 

2 Not free but did good Was frustrated with all the little fees they slap on at the end, were broke married 

college students and somehow don't qualify for the free edition, I can't imagine who 

does just felt like I'd been lied to Helped us file our taxes though so thats good 

2017 201388497 2022-02-14 

03:17:53 

TurboTax Live 

Deluxe 

1 What A Joke I was charged a stupid amount of money for things that really just should have been 

free TurboTax is honestly a scam and sadly there are no other options since they are 

basically a monopoly 

2018 201362675 2022-02-14 

03:23:49 

TurboTax Online 

Deluxe 

2 Disappointed I have been using TurboTax since I first started filing my taxes and this year will be 

the last I am so disappointed that they have decided to no longer offer the free file 

option It is already ridiculous that the US makes its citizens sit down and do this 

themselves and the fact that TurboTax just tried to charge me $107 for a very basic tax 

return (W2 and college expenses only) is honestly just a scam 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2019 201363053 2022-02-14 

03:31:28 

TurboTax Online 

Deluxe 

2 Over priced It advertised as a free fax return False advertising Last year using them :) 

2020 201388707 2022-02-14 

03:31:34 

TurboTax Live 

Deluxe 

1 They suck this year I really disliked turbo tax this year I used all the free ways to file with no help no 

expert or anything and they still charged me 211 00 dollars That's far from free I 

couldn't imagine if I used the max benefit return like I have the last 9 years with them 

Smh They have alot of new charges such as some bs about a state charge now and 

a fee to deposit into your checking account Smh What a joke This will sadly be the 

last year I use them 

2021 201386241 2022-02-14 

03:40:21 

TurboTax Online 

Deluxe 

3 OK, but NOT fair Turbotax would not allow me to use the free/basic edition of turbotax and forced me to 

file using turbotax deluxe Not cool turbotax, not cool 

2022 201386340 2022-02-14 

03:44:43 

TurboTax Online 

Deluxe 

4 consistent quality My only complaint is I couldn't set my filing to the free version, auto upgraded to 

deluxe Other than that, very easy to use and feel confident my taxes are filed properly 

2023 201386498 2022-02-14 

03:50:14 

TurboTax Online 

Federal Free 

Edition 

4 Misleading I had to google how to make my refund the Free Edition I had a simple tax return and 

filed twice because I was charged for the first file even though it was a single W-2 

Form Other than that, the software is great 

2024 201386563 2022-02-14 

03:52:41 

TurboTax Online 

Deluxe 

1 Be more transparent about 

costs 

You guys should be more transparent about how much everything costs and take the 

word "free" completely out of your vernacular 

2025 201365007 2022-02-14 

04:12:14 

TurboTax Online 

Deluxe 

1 not free you advertise free tax filing, the make us upgrade to proceed on both state and fed and 

charge us more to e-file 39 00 to do state, 39 00 for fed, and another 39 00 to file i 

can hardly pay my bills and now i have to lose another 117 that i need just to file you 

cant keep doing false advertisement 

2026 201387355 2022-02-14 

04:24:08 

TurboTax Live 

Full Service SelfEmployed 

3 Experience My expert was great, he was very nice and happily answered any questions i had I just 

wish there weren't so many fees for a website whose slogan is free free free 

2027 201387704 2022-02-14 

04:40:59 

TurboTax Live 

Deluxe 

3 turbotax I had used them last year and was grateful for them to guide me through the process 

and do it this year was not great cause it supposes to be free but it not true they 

charged for my filling 

2028 201366813 2022-02-14 

04:52:17 

TurboTax Online 

Deluxe 

1 terrible liers what happened to free? free free free free free ??? wtf? 

2029 201388298 2022-02-14 

05:07:07 

TurboTax Online 

Deluxe 

2 Terrible Turbotax is very easy to use But they let you file everything for free and at the very 

end after all that work they say well you HAVE to upgrade to premium to file your 

taxes Its a scam 

2030 201388433 2022-02-14 

05:14:13 

TurboTax Online 

Deluxe 

2 Making Customers Pay Isn't 

Right 

I find it frankly evil that customers must pay in order to use TurboTax to receive the 

American Opportunity Tax Credit This is a grift, and it's quite slimy This service, 

which I've paid for in the past, is usually free for most simple common laymen like me, 

and to be grifted for $43 with tax (improperly calculated sales tax by the way, rounded 

up $ 10) is offensive to me, and I hope it becomes discontinued in the future I 

understand asking for some money to help self-employed people and people with small 

businesses file, but I won't be recommending TurboTax to any of my student 

colleagues any longer 

2031 201389931 2022-02-14 

06:58:30 

TurboTax Live 

Deluxe 

1 Definitely not free TurboTax always claimed that it is free but it is not and actually I probably would’ve 

paid just as much going to sit down with an H&R Block tax expert which I will be 

doing next year 

2032 201390044 2022-02-14 

07:09:04 

TurboTax Online 

Deluxe 

1 What happened to free? Thought it was going to be free instead of paying 117$ Wont be using this next year 

2033 201390645 2022-02-14 

08:08:41 

TurboTax Online 

Federal Free 

Edition 

3 Free They say it's free but it's not Doesn't live up to what they say 

2034 201391797 2022-02-14 

10:08:28 

TurboTax Online 

Deluxe 

1 I will never use Turbotax 

again 

Turbotax was only worth its freefile service Why am I paying 39$ for both state and 

federal? Every other page is an ad for its paid services Obnoxious!! 

2035 201396544 2022-02-14 

14:22:42 

TurboTax Online 

Deluxe 

3 Easy but a rip off I had to pay for filing my federal, SC, and WV taxes just because I had a gambling 

winning form That one form was not on the free edition and forced me to upgrade due 

to a 1,200 win 

2036 201400585 2022-02-14 

15:56:40 

TurboTax Online 

Deluxe 

3 Turbotax is a scam this year My taxes last year were same as this year but should have been free, but due to this bs 

premium tax credit they charged 39 00 over last year and dont let you know till almost 

complete and to charge 39 00 to take payment for the taxes from refund was another 

39 00 so last free as advertised for simple return and this year 78 00 for as simple as 

last year a complete unacceptable situation I will be looking other places next 

year 

2037 201401300 2022-02-14 

16:11:04 

TurboTax Online 

Deluxe 

4 Great, but always trying to 

get you to spend more 

Turbo Tax overall is great for the filing and the checking But I always feel like they 

are on the verge of being dishonest about pricing There are free versions, but it makes 

it difficult to find those It automatically sets you up on a cost version and then 

continually tries to get you to upgrade to the more expensive versions I just don't 

appreciate how they go about this, and I am someone who is already going to pay for 

the deluxe option 

2038 201403552 2022-02-14 

16:53:22 

TurboTax Online 

Deluxe 

4 great I love turbotax 5th year in a row I have used it, my only complaint is that I wish when 

I filled with my returns my entire process was free instead upgrading to the paid one 

2039 201404071 2022-02-14 

17:04:17 

TurboTax Live 

Premier 

4 Great service but slightly 

pricey 

Part of this is my own fault, but I think that going from free filing to paying $200 just 

because I sold $96 worth of stock last year is a bit overpriced 

2040 201404180 2022-02-14 

17:06:39 

TurboTax Online 

Deluxe 

4 Easy Pretty easy to use but thought it was supposed to be free 

2041 201404881 2022-02-14 

17:22:02 

TurboTax Live 

Deluxe 

1 Will Charge You The only difference between Deluxe LIVE and FREE is you get charged $120 

2042 201405824 2022-02-14 

17:39:23 

TurboTax Live 

Deluxe 

2 Turbo Tax is expensive Turbo Tax has free Federal tax but you or at least I was not allowed to use it Seems to 

be a ploy to upsell you 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2043 201406155 2022-02-14 

17:45:00 

TurboTax Live 

Deluxe 

2 They use to be worth it Now they nickel and dime you to the very end You start out thinking its free then its 

really $104 for Federal, $49 for state AND $39 add for an option to pay with your 

refund!! total of $192! Time to look for another way to file, if they continue to charge 

like this 

2044 201406742 2022-02-14 

17:56:09 

TurboTax Online 

Federal Free 

Edition 

2 Very disappointed Tax refund taking longer than expected with Turbo Tax They say it’s on “The IRS 

time” but then why tell people 21 days? Turbo Tax also keeps trying to get its users to 

pay for a different version even though they continuously say, “it’s free ” Extremely 

disappointed with Turbo Tax this year and will NOT be using it in the future 

2045 201407680 2022-02-14 

18:12:58 

TurboTax Live 

Basic 

4 Pretty Good Service to Use I've been using TurboTax for a few years The only issue I have is that if you want to 

file later, it's not free, as advertised It's only free if your AGI is below a certain 

amount Other than that, it's a good service and super simple and easy to use 

2046 201408180 2022-02-14 

18:21:00 

TurboTax Live 

Deluxe 

3 Turbo tax is Best only 2 yrs After 2 years of using them, they decided to change, get greedy and now make u do 

your state on your own or if with them be charged $39 & it said free til I got to the end 

and ended up being charged $212 from my refund Just not happy about the hidden 

fees, thats why I started coming to turbo tax 

2047 201408293 2022-02-14 

18:23:13 

TurboTax Online 

Deluxe 

4 Glad to have the option of 

Turbo Tax! 

Very intuitive and helps you to feel pretty confident about doing your own taxes My 

only complaint is that the promotion that I would be filing for "free" if done before 

2/15/22 was not truthful I ended up having to pay $117 even though I filed on the 

14th 

2048 201416252 2022-02-14 

18:49:03 

TurboTax Online 

Deluxe 

4 easy if you don't have a lot to 

file 

the system is good but filing for free is false advertising and not sure how 80 became a 

$117 dollar charge back 

2049 201410056 2022-02-14 

18:58:03 

TurboTax Online 

Deluxe 

2 Supposed to be free????? Not 

quite 

I was filing a simple form with my child, and child care, all of a sudden it was $117, 

wasn't itemized or anything, it was submitted and then I found out my egg donor for 

my child had already claimed her I had to resubmit even simpler form and still got 

charged the same amount Not Free at all Went from $10,500+ refund to $970 but 

fees the same!!!! 

2050 201410491 2022-02-14 

19:07:11 

TurboTax Online 

Deluxe 

1 TurboTax and hidden fees 

SUCK! 

Was told I qualify for free filing, told me that It was applying filing fee discounts and 

was charged $117 00 (federal,state, and a TurboTax e-filing fee) No discount was 

applied 

2051 201418608 2022-02-14 

19:39:18 

TurboTax Live 

Deluxe 

1 You stole all of my money At the beginning of filing Turbo tax promised it would be free, by the end they forced 

me to pay 300 dollars for MISC fees and such I'm blown away, if this hadn't already 

taken me 3 hours to file id try to fight it but jesus christ I'm tired I'm frustrated and i'm 

never using turbo tax again 

2052 201413638 2022-02-14 

19:52:38 

TurboTax Online 

Self Employed 

3 Fees are high $167 for a simple self-prepared return Hidden processing fees Commercials you see, 

say its "Free" to file, not even close to remotely true 

2053 201413690 2022-02-14 

19:53:20 

TurboTax Live 

Full Service 

Deluxe 

2 Poor communication, bad 

expectations 

I signed up for the free service and due to a small one-time income, I received outside 

of my one, steady job I was charged over $300 by Turbotax On top of this, the 'free' 

expert I was promised took several days to respond to each message and never called 

me when she was supposed to I ended up not getting a return (instead owed taxes in 

the four digits) despite being a low-income earner and I did not feel that my expert 

actually tried to find savings for me 

2054 201414367 2022-02-14 

20:07:40 

TurboTax Online 

Deluxe 

3 Nickle and Dime Ya I've used Turbo Tax for years and I say the same thing each year why? They advertise 

that it is free to use but it always cost me This year I went from free to $78 Also, 

using this app seems like a slow process I miss the days of just using the 1040EZ 

2055 201415320 2022-02-14 

20:28:50 

TurboTax Online 

Deluxe 

2 i thought it was easy and free not free had to pay $29 00 wait to the middle of it and i get charged not very easy i am 

filing paper next year 

2056 201415367 2022-02-14 

20:29:59 

TurboTax Live 

Self-Employed 

3 that's a hell of a bait and 

switch 

it went from free to $350 real quick easier to use last season def got me hung up a 

few times 

2057 201421151 2022-02-14 

20:32:38 

TurboTax Online 

Deluxe 

3 Use your government tools TurboTax likes to say free or for only 39! But when you file its almost 90 and if you 

want to pay with your refund its extra Taking you to almost 120 Thats ridiculous for 

something that advertises being so cheap Use your government tools and pay like $12 

max 

2058 201416070 2022-02-14 

20:45:13 

TurboTax Live 

Full Service 

Deluxe 

1 Rip off Never not one time did anyone ever mention that on the web page this free file service 

that said file federal and state free if approved and free live person assistance was 

going to cost me half of my return 

2059 201416450 2022-02-14 

20:53:49 

TurboTax Online 

Self Employed 

2 Over priced I didn't like the hidden fees in the efile choice this year Just because you choose a 

certain option you shouldn't be charged an additional fee in the amount of 39 00 It's 

unfair to consumer who is already paying for the service that was suppose to be free 

2060 201416925 2022-02-14 

21:05:05 

TurboTax Online 

Deluxe 

1 Misleading Don't believe it when it says Free Be prepared to pay 

2061 201418205 2022-02-14 

21:31:22 

TurboTax Online 

Deluxe 

3 Whats with the hidden fees? I like easy access of turbotax But the hidden fees rub me the wrong way You guys are 

not free Stop marketing on being free 

2062 201418316 2022-02-14 

21:33:49 

TurboTax Online 

Deluxe 

4 turbo tax I went on the Turbotax Free website but once I started to enter my information I found 

that it was not free and there was a $39 charge for the service I could not find a way 

to get the free service since my tax preparation is fairly simple and uncomplicated I 

imagine once you start with the paid service it continues each year? Otherwise, 

Turbotax makes it easy to do your taxes by walking you through step by step, quickly 

and easily 

2063 201424030 2022-02-14 

21:41:39 

TurboTax Live 

Deluxe 

1 Scammers DONT ADVERTISE FOR FREE THEN CHARGE HUNDREDS OF DOLLARS!!!! I 

COULDVE PAID SOMEONE TO DO IT FOR CHEAPER! NOT HAPPY!!!!!! 

2064 201419152 2022-02-14 

21:49:44 

TurboTax Online 

Deluxe 

4 Turbo Tax helps Turbo tax is helpful and easy I did choose the free option however it still charged me 

$39 in the end Not a terrible amount but was looking forward to the free! 

2065 201420419 2022-02-14 

22:16:24 

TurboTax Online 

Deluxe 

3 Turbo Tax is ok Turbo Tax makes it easy to file I was always told that it was free, but at the end they 

charge you for both your federal and state It's not truly free 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2066 201420481 2022-02-14 

22:17:36 

TurboTax Online 

Self Employed 

3 good but could improve i wish it was free, also I think the format could use mor work It was a bit confusing 

2067 201420576 2022-02-14 

22:19:45 

TurboTax Online 

Deluxe 

3 Scam The process of completing everything is pretty nice and stream-lined, but all those 

'free' commercials they run are lies If you make no income, hten you can file for free, 

other than that i was charged $40 per state and federal return 

2068 201425635 2022-02-14 

22:20:38 

TurboTax Live 

Deluxe 

1 Lol nothing is really free The website states if you file before 3/31 it would be completely free however they 

didn't make it explicit that it only applies to the simple form tax return which only 

includes filling for W-2s If you wanted to use live help, or get your form reviewed by 

an expert to make sure you didn't accidentally commit tax fraud, guess what you've 

just made yourself required to upgrade to turbotax deluxe They don't tell you until 

about the end of the whole process about the hidden costs or ridiculous requirement to 

update to deluxe to file 1098 documents along with other documents that aren't W-2s 

This design especially preys on college students, who are already looking to saving 

some money from every Spector of capitalism preying on our pockets At the end of 

the whole process which included being required to upgrade to deluxe to file 

additional forms other than W-2s, my fee to file with turbo tax came out to almost 

$200 

2069 201420643 2022-02-14 

22:20:52 

TurboTax Online 

Deluxe 

3 It was good It was OK but thought it was free and found out it was not 

2070 201420703 2022-02-14 

22:21:53 

TurboTax Online 

Deluxe 

2 Unhappy with "free" Service thought turbo tax was free,$39 to e-file tax & $39 to e-file state Total is$78 then why 

the HECK was I charged $117 ???!!! Still need to print forms & yet am unable 

to Will NEVER use this FREE turbo tax again 

2071 201393268 2022-02-14 

22:24:37 

TurboTax Online 

Deluxe 

3 taxes filing was simple whatever happened to free, free, free filing? false advertising is a 

criminal defense 

2072 201421860 2022-02-14 

22:49:32 

TurboTax Online 

Deluxe 

1 turbo tax took so much 

money for dumb hidden fees 

it was advertised as free I paid 39 dollars 3 times 1 to file state tax, 1 to file federal, 

and one to use my return to pay for turbo next year im going to use a different service 

2073 201422248 2022-02-14 

22:58:57 

TurboTax Online 

Deluxe 

1 NOT FREE Commercials say it's "free" and "free" and it is so not free Gotta pay to file and then 

there is a fee just to pay for it out of your refund 

IT'S THE OPPOSITE OF FREE 

2074 201428345 2022-02-14 

23:20:26 

TurboTax Live 

Self-Employed 

1 Turbo tax is deceptive I chose free tax file and upon completion of return I was billed 289 00 

2075 201423597 2022-02-14 

23:31:17 

TurboTax Online 

Deluxe 

2 helpful but predatory helps you out greatly but doesn't warn you until the very end that one obscure credit 

you're eligible for will disqualify you for the free version, costing me about $120 

2076 201423603 2022-02-14 

23:31:21 

TurboTax Online 

Premier 

4 ok It was good , however one thing I didn't like and will not use the tool next year is that 

when I came to my payment options I was ok with the turbo premier that was $99 I 

was charged $49 for 2 different states which I was told one should have been free by 

a turbo tax rep my total was $177 Then at the end with all total, turbo added on 

another $49 to file e-file 

2077 201424167 2022-02-14 

23:44:20 

TurboTax Online 

Deluxe 

4 good but not free it was fairly easy but some areas are confusing and the software is not any help i did 

the free tax file online and it cost me $43 so not free 

2078 201429437 2022-02-14 

23:44:54 

TurboTax Online 

Deluxe 

1 Rip off Turbo tax charged me 78 dollars to do FREE taxes And Wanted another 44 To deduct 

it from my return 

2079 201395468 2022-02-14 

23:52:28 

TurboTax Live 

Deluxe 

2 it is easy to use you lie about your service you say file for free but it isn't free so you have commit false 

advertisement 

2080 201424733 2022-02-14 

23:58:27 

TurboTax Online 

Deluxe 

1 Not happy having to pay I was lead to believe that this would be free as it has been the numerous years past that 

i have used it I had surgery last year and haven't been able to go back to work so every 

penny counts 

2081 201424767 2022-02-14 

23:59:24 

TurboTax Online 

Federal Free 

Edition 

4 You are okay You still make it hard to find the FREE file but I found it this year unlike last year and 

I paid 

2082 201425099 2022-02-15 

00:08:41 

TurboTax Online 

Premier 

1 $79 "Free* Tax Filing" Stop telling people its free, all I need is a 1040EZ and some investment income Why 

do I have to pay $79 for a free service that I cant opt out of 

2083 201425856 2022-02-15 

00:25:24 

TurboTax Online 

Deluxe 

2 No longer free to file So, I'm single and my filing should be under the simple to file category in order to file 

for free Am I missing something? Because for something that's free to file, I got 

charged quite a bit of fees to file this year I could of missed something, but I'm going 

to be finding a more free to file service in the future 

2084 201426008 2022-02-15 

00:28:43 

TurboTax Live 

Deluxe 

1 Good but The service is clear, concise, and helpful BUT they will find any way to sneak any 

extra amount out of you and there is a very good chance it will not be free 

2085 201426586 2022-02-15 

00:41:51 

TurboTax Live 

Deluxe 

4 Good option for tax 

preparation and filing 

I was happy with the program and help available but was a bit upset about the fees at 

the end They force you to "upgrade" in order to file your taxes and have processing 

fees so it isn't "free" I find this practice misleading 

2086 201426837 2022-02-15 

00:47:30 

TurboTax Online 

Deluxe 

2 TurboTax was misleading! I started my tax return thinking that I would be doing so free of charge However, once 

getting further into my return I was informed that I would have to pay for them to file a 

tax break, then I had to pay to file my federal and state together Which was very 

misleading, however I enjoyed using TurboTax it was very easy and helpful so I don't 

mind paying those fees Just wish I would have known that I would be charged before 

entering so much information 

2087 201427287 2022-02-15 

00:57:24 

TurboTax Online 

Premier 

3 Turbo Tax has a way of 

adding fees 

turbo tax served me well in years past, but this year I am disappointed I filed with the 

free version, and continually refused updating when offered, but got charged for 

Premier i only had $83 coming back, and that left me with $14 i lost my job during 

Covid, so every little bit helps 

2088 201432670 2022-02-15 

00:59:23 

TurboTax Online 

Deluxe 

1 Sucks every year So its supposed to be free if under 50,000 income but the free site is hidden and not 

easy to access so each year i pay then when you dont have money to pay you pay 

out of your refund So Federal 39 00 State 39 00 then your charge another 39 00 to 

take it out of your Federal so after at that end its117 00 later I feel screwed every 

year So turbo tax take that 117 shove it up your assets i hope you need it worst 

than us staving Americans!!! 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2089 201427523 2022-02-15 

01:02:21 

TurboTax Online 

Deluxe 

1 TurboTax-Lot of Hidden 

Costs 

It is not free to file with TurboTax, contrary to the advertisements You will pay a fee 

no matter how simple your taxes are, and if you choose NOT to sign up for yet 

ANOTHER payment method, you will be charged a very high transaction fee for using 

your own credit card 

2090 201427541 2022-02-15 

01:03:00 

TurboTax Online 

Deluxe 

4 Concerned A bit concerned that the "gag line" to get money from filers is giving an alert that 

Deluxe filing is needed because of Retirement credits; when filers want to file free 

2091 201432901 2022-02-15 

01:04:53 

TurboTax Online 

Deluxe 

1 Terrible FALSE ADVERTISING!!!! THEY SAY IT IS FREE BUT ACTUALLY, IT WAS 

UPWARDS OF ONE HUNDRED DOLLARS DIDN'T INFORM ME OF CHARGES 

UNTIL AFTER I SPENT 2 HOURS FILLING OUT FORMS!!! RIDICULOUS!! I 

AM A BROKE COLLEGE KID, I DONT HAVE THE MONEY FOR 

EXTRANEOUS CHARGES 

2092 201428212 2022-02-15 

01:17:17 

TurboTax Online 

Deluxe 

3 Got the job done for way 

more than I expected 

Ive used TurboTax for the past several years and have never had a problem They get 

the job done, however this year I was on disability and was not able to do the free 

returns which is fine My main goal is to just have them done right so ill pay the $40 

The problem is all the fees on top of that another $40 to file and then a $39 fee to have 

them take their charges out of my return By the time I got to the end and saw all these 

fees I was too done to go back and find the correct pages to change it So yes they get 

the job done but i'll be looking into other services next year 

2093 201428892 2022-02-15 

01:32:43 

TurboTax Online 

Deluxe 

1 I use to like Turbo Tax I used Turbo Tax for the last two years and it was always helpful especially with it 

being free but, I just had to pay 30 dollars, to have it filed I tried multiple times to see 

if I made a mistake but, I had to pay I was just disappointed with that because I'm a 

college student that can't afford throwing thirty dollars away but, I have to file my 

taxes 

2094 201429402 2022-02-15 

01:44:02 

TurboTax Online 

Deluxe 

3 Fees Was surprised that I had no option for the free fees, considering that I only make under 

$10,000 a year It automatically took me to the deluxe version and no option to change 

it 

2095 201400100 2022-02-15 

01:45:43 

TurboTax Online 

Deluxe 

1 deceptive about how much 

you will be charged 

they give you the option of it being free at the begining, but then when you have 

already done the work they extort money from you to actually file 

2096 201429739 2022-02-15 

01:51:25 

TurboTax Online 

Premier 

1 keeps adding fees I had to pay a lot of extra fees for a basic return that was supposed to be "free" 

2097 201430761 2022-02-15 

02:13:39 

TurboTax Online 

Deluxe 

1 I would Give 0 Stars if I 

Could 

Filed my taxes like normal, expecting it to be normal free turbotax, and then at the 

very end, after more than an hour and a half of work, they required me to pay to use 

turbotax, after I had gone through the whole process I wouldn't be as upset if they just 

told me I had to pay up front 

2098 201432211 2022-02-15 

02:46:47 

TurboTax Online 

Deluxe 

1 AWFUL CHARGE FEE SO MUCH FOR FREE I PAID $112 IN FEES I JUST WANTED MY 

DUMB RETURN 

2099 201403729 2022-02-15 

02:57:39 

TurboTax Live 

Deluxe 

1 I have benn trick with the 

Turbo tax BIG LIE: FREE 

This year I have decided not to pay FREE In the end, I found no other option to me to 

file but to pay 150 dollars I mean I paid But don't lie telling that is free 

2100 201432855 2022-02-15 

03:03:52 

TurboTax Live 

Deluxe 

3 Its okay I thought it was supposed to be Free But I paid over one hundred dollars 

2101 201404228 2022-02-15 

03:07:56 

TurboTax Online 

Deluxe 

1 I feel cheated I wanted to do the free turbo tax and was forced to upgrade because of a $27 credit I 

ended up having to pay turbo tax $134 because of $27 I would rather have not 

received the credit I didn't get much money back and really lost a lot by having to pay 

turbo tax I needed the money I don't think I will use this company next year, when 

you advertise free filing it should be, it should have been my choice to upgrade and 

pay for services, I was cheated 

2102 201433091 2022-02-15 

03:09:46 

TurboTax Online 

Deluxe 

1 What a scam! Well, we all know nothing is free in life and there really should be three things that are 

guaranteed death, taxes and some corporation charging you for services they claim 

are free!!! Not only did they charge for the free tax filing (because of some simple 

deductions that basically everyone has) but then the software was glitchy at the end so 

I had to go back and delete the charitable deductions because it kept telling me there 

was an error when there wasn't (charitable deductions didn't make a difference to 

refund, which would also be nice to know before I wasted time entering them all!) 

How much you want to bet that Turbotax doesn't post this review? 

2103 201405510 2022-02-15 

03:33:41 

TurboTax Online 

Self Employed 

1 TurboTax is a ripoff now I have used TurboTax for many years now and now I am seeing more charges and 

hidden fees I have to pay $90 for a free basic return and because I want to use my 

refund to pay that $90 TurboTax is going to charge me another $40 That is some 

serious BS This will be the last year I use TurboTax as I don't enjoy being ripped off 

2104 201405642 2022-02-15 

03:36:11 

TurboTax Online 

Self Employed 

1 Charge Yes y'all charge when you guys say it's free false ADVERTISEMENT!!!!!!!! 

2105 201405675 2022-02-15 

03:36:49 

TurboTax Online 

Deluxe 

1 shameful If you make under 73k a year tax filing is supposed to be free You do not follow that 

law and charged me 117 dollars because of using your product you advertise as free 

Also, deductions from my unemployment did not cover nys laws on taxing 

unemployment credits on pandemic pay 

2106 201439779 2022-02-15 

04:20:38 

TurboTax Online 

Federal Free 

Edition 

4 TurboTax, truly free? So many ads about 100% free 

I beg to differ 

Arkansas is one of those states that makes issues, where Turbotax has you upgrade to 

take care of it 

So, in the end, if you have issues or think something might be wrong, you're gonna 

pay 

Not much, but is still an issue when they say it's 100% free 

I do like their services, just no 5 star when they keep blasting that 100% over and over 

and over 

2107 201440079 2022-02-15 

04:30:09 

TurboTax Live 

Deluxe 

3 not impressed you did not get the most out of my fed to me and I thought it was free since its my first 

time 

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(1-5) 

Review Title Review Text 

2108 201440215 2022-02-15 

04:34:18 

TurboTax Online 

Deluxe 

2 Turbo tax is ok But 

misleading 

Difficult and expensive to get any assistance Cumbersome to navigate Misleading on 

" free" 

2109 201440344 2022-02-15 

04:38:54 

TurboTax Online 

Self Employed 

1 Stop charging these absurd 

processing fees 

There are so many hidden fees in this app Just give people a flat rate price to do 

everything So annoying We are literally pinching pennies to survive in a pandemic 

and you all want to charge so much for a "free" service 

2110 201441209 2022-02-15 

05:09:34 

TurboTax Online 

Deluxe 

1 Costs too much What was free cost me $117 this year I'll never use or recommend Turbo Tax again 

You have a way of hiding fees until I'm a long way into it and don't want to start over 

somewhere else 

2111 201441431 2022-02-15 

05:18:31 

TurboTax Live 

Deluxe 

2 Not happy I was unable to file for free this year , confused on why 

2112 201441899 2022-02-15 

05:41:09 

TurboTax Online 

Deluxe 

3 To much advertising They really tried to add extra charges I thought the federal taxes were free to prepare 

and file It cost $39 and $39 to for the state taxes 

2113 201446315 2022-02-15 

06:20:42 

TurboTax Online 

Deluxe 

1 this is rigged they made me pay for things when its supposed to be free 

2114 201447317 2022-02-15 

07:56:10 

TurboTax Online 

Deluxe 

1 Advertise filling for free, but 

charge at the end 

Filling is easy enough Software acts like you're filling for free, but you get to the end 

and suddenly several charges happen with no options besides upgrading more 

2115 201448268 2022-02-15 

10:07:43 

TurboTax Online 

Premier 

1 TurboTax sucks, but it's the 

most accurate 

TurboTax used to be free, and still gives ads for "file free" but then it still charges you, 

and constantly tries to upsell you on services you don't need 

Ours should have been free per the specifics on the ads, as it was only an "EZ" but 

because of some loophole, it didn't actually offer that to us when we filed this year, and 

there was no way to request it/downgrade to a "Simple" return 

They also lobbied to keep the IRS from just offering a free, accurate tax service, which 

is pretty shady 

They're also complicated 

But they are the most accurate, so I guess that part is good 

2116 201448818 2022-02-15 

11:00:46 

TurboTax Live 

Deluxe 

1 They’re ok They forced me to get the advanced and made me pay 200 dollars to do my taxes 

When they advertised it for free 

2117 201453542 2022-02-15 

13:55:44 

TurboTax Live 

Deluxe 

1 Even if you choose free you 

still have to pay 

I’ll never use it again Everything is free until you get to the end and you’re forced to 

upgrade 

2118 201454672 2022-02-15 

14:20:22 

TurboTax Online 

Deluxe 

1 Sucks I will not use this again They say it is free and I didn’t upgrade to the other levels 

They charged me 79 to file it it’s not free! 

2119 201456004 2022-02-15 

14:42:40 

TurboTax Online 

Deluxe 

2 TurboTax should've warned 

me 

I wish TurboTax would've put a warning that if you qualified for certain credits that 

you'd have to upgrade from their free version I mean that literally, like I had no choice 

but to upgrade I've always liked TurboTax for the simple fact that I could get my taxes 

done for free, but unfortunately they found a particular credit for me and then charged 

me $100 just to file because of the credit which was about as much as the credit was 

supposed to be So technically it's okay I didn't lose more than what I would've gotten 

without the credit, but it's very disappointing 

2120 201460582 2022-02-15 

16:06:28 

TurboTax Online 

Deluxe 

3 Very average Average software that required me to upgrade even on a very simple return Next year 

I will go back to H&R Block It isn't free and it is nothing more that average at best 

2121 201461242 2022-02-15 

16:16:56 

TurboTax Live 

Premier 

1 Little confused I have always done my taxes for free, so having to “upgrade” at the end with no added 

benefits because I’ve already done it all myself was ridiculous That’s $200 to just file, 

when that’s never been a requirement before 

2122 201462036 2022-02-15 

16:31:56 

TurboTax Online 

Premier 

3 Easy to use, but hidden fees I have used Turbo Tax for years I love this product It is a very clear step by step 

process However, as I've gotten older my tax situation has gotten more complex I 

understand not everything is covered under the "free" addition, but not informing me 

that I will be charged, allowing me the option to upgrade when it's not really optional, 

and then charging me for it at the end is frustrating Plus charging $39 to pay the fee 

with my return almost doubles the original fee to file Please do better at setting 

expectations 

2123 201462551 2022-02-15 

16:41:38 

TurboTax Online 

Deluxe 

1 unexpected charges was going along with the free addition but at the end it charged for deluxe and said it 

would be free to take state charge from federal return but there was a charge for that as 

well 

2124 201463944 2022-02-15 

17:03:56 

TurboTax Online 

Deluxe 

1 Turbo Tax is Taxing yes, you can file for free but there a lot of hidden fee now that there was not before 

plus you have o "upgrade" if you do not qualify for the free package 

2125 201464166 2022-02-15 

17:07:25 

TurboTax Live 

Deluxe 

1 wasn't free like ad said i used turbo tax because the ad said it was free to file i was not it cost 139$ 

2126 201465348 2022-02-15 

17:26:33 

TurboTax Online 

Premier 

1 Very Frustrated Very frustrated that I have to pay to file my taxes when you claim it is free I'm not 

using any additional services I can file my friends taxes for free but when it comes to 

mine its like $100 00 

2127 201467878 2022-02-15 

18:06:45 

TurboTax Live 

Deluxe 

4 For a non filer not bad I came to Turbo because of the FREE charge, but once I was done it cost me more then 

expected, but through the process it was well worth it It would have been better to 

delete the charges they added and start over if I pushed the wrong button OH Well 

2128 201475438 2022-02-15 

18:22:06 

TurboTax Online 

Premier 

1 Incorrect Discount Applied I started my return with TurboTax since Fidelity gave me an offer to file a federal and 

state return on TurboTax Premier for free ($0) I clicked the link and the turbotax 

website also showed $0 for state and federal for TurboTax Premier However, after 

filling all of my info and I was about to file my return, it showed a total of $85 I 

contacted support and after an hour, they said they couldn't do anything 

2129 201468886 2022-02-15 

18:24:54 

TurboTax Live 

Deluxe 

3 Not happy You state your a free tax form, however you have to pay to file Used you for the last 

two years but I don't believe I will use you again 

2130 201469440 2022-02-15 

18:35:14 

TurboTax Online 

Self Employed 

4 Tax returns made easy Turbo Tax is always the easier way for me to file tax returns Once my past returns are 

filed all I have to do is update But I wish the free option was more versatile I prefer 

not be prompted to upgrade to a more expensive option 

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Review Title Review Text 

2131 201470173 2022-02-15 

18:48:03 

TurboTax Online 

Deluxe 

2 Turbotax is convienent but 

also not 

It was real easy to use and helpful I tried to use the free version, but couldn't Had to 

pay $60 when they were advertising free Seems like false advertising to me 

2132 201470325 2022-02-15 

18:51:00 

TurboTax Live 

Deluxe 

2 Rediculous Was suppose to be free it advertised and ended costing $130 Than had to go back 3 

seperate times to e-file don't know what the hell was going on Did what they said and 

got rejected This was after a professional looked everything over and said I was allset 

Complete joke HR messed up my taxes last year and this website is a no better 

Complete joke I can't go anywhere to file my taxes 

2133 201470494 2022-02-15 

18:54:15 

TurboTax Live 

Deluxe 

4 Turbo tax It is relatively easy to use, but I get things saying it is "free " Has never been free 

Also, why do you charge and extra $35 00, in addition to your regular fee if I pay you 

by an automatic deduction from my refund?? 

2134 201477917 2022-02-15 

19:04:09 

TurboTax Online 

Deluxe 

3 ONLY FREE FOR W2, NOT 

1099'S no matter your 

income 

W2 Dont have to paid the file Fee for state of Federal, but if you're 1099 you have to 

paid 59 for federal and 39 for state Even if you're low income individual that make 

less than 2k last year So basically to get the FREE advertisement you have to have a 

W2 That's so unfair, how someone making more than 76,000 a year can make their 

taxes for free using this software, but others making almost nothing can't Just another 

corporation making money out of poor people The software is better than other 

softwares that's for sure, and that's why a lot of us who don't make money will prefer to 

do it here than other ones I had other issues, but very minor 

2135 201471744 2022-02-15 

19:17:46 

TurboTax Live 

Deluxe 

3 Unexpected filing charges Process for completing tax forms was good Filing charges were unexpectedly high for 

what was supposed to be free filing 

2136 201472394 2022-02-15 

19:29:39 

TurboTax Online 

Deluxe 

1 its says FREE !!! and its not ! I selected the FREE OPTION and yet here I am paying 31 plus FOR Federal and then 

$31 for State!!! and then ADDED $39 99 to take MY MONEY IN THE first place ! I 

triple checked the Free option not happy ! 

2137 201473545 2022-02-15 

19:49:49 

TurboTax Live 

Basic 

2 Forms are easy but Customer 

assistance sucks 

They say you can have everything reviewed for free before sending I chose that 

option, waited 20 minutes for their phone call only to be greeted by a robot Then a 

woman answered, cleared her throat, and hung up on me!! "A computer voice then 

stated, Sorry we missed you We will not be calling back " 

I've had nothing but problems from getting assistance through their live chat despite 

paying $29 for that service TurboTax live is a joke Very Frustrating 

2138 201473667 2022-02-15 

19:51:59 

TurboTax Online 

Deluxe 

3 Unexpected Fee Turbo is very helpful and simplified for beginners however , I was charged and I 

thought it was free 

2139 201473847 2022-02-15 

19:55:44 

TurboTax Online 

Deluxe 

1 False advertising I have a very simple return and started my return via the “free” option as I have done 

in the past During entires, there were no less than 4 options to upgrade for a cost I 

had to select the plus option so my return to be completed I WILL LOOK FOR 

ANOTHER PROGRAM NEXT YEAR 

2140 201481146 2022-02-15 

19:56:51 

TurboTax Online 

Deluxe 

2 Falsely advertising False advertising it being free when in all actuality you have to pay a fee to file 

completely canceling it being free 

2141 201481578 2022-02-15 

20:04:05 

TurboTax Live 

Deluxe 

3 Didn't Furfill on Promises LiveBasic was suppose to be a free program that I was never able to get access to and 

when I connected to a human through LiveDeluxe they weren't able to connect to my 

profile or computer to look over my paperwork I basically had to do everything 

myself with an agent who explained the basics of taxes to me In the end it was still 

cheaper than going with someone else ($150) but when talking to someone is 

advertised as free so long as its basic I felt a little cheated There's even a guarantee to 

a refund if the taxes were simple in the end so I feel extra cheated because I couldn't 

get a hold of someone in charge of specifically that stuff Besides that hiccup 

everything was easy to understand and simple to file 

2142 201474671 2022-02-15 

20:09:14 

TurboTax Online 

Deluxe 

4 TurboTax Online I started with the "free file" but had to upgrade to Deluxe for Federal & State I wish 

the products were cheaper or had "senior citizen" discounts 

2143 201475145 2022-02-15 

20:17:26 

TurboTax Online 

Deluxe 

1 Not Free like advertised They claim it is free, but really they require you to purchase at least a deluxe package 

in order to submit forms for HSAs or FSA or the like In other words they require 

upgrades in order to allow you to provide info you are required by law to provide 

2144 201475188 2022-02-15 

20:18:16 

TurboTax Live 

Deluxe 

1 Truncated and Excessive 

Fees 

This is probably my last year using TurboTax Considering companies like this are the 

only reason our tax returns aren't just a page long They lead with the assumption that 

their services are free and then they throw a bunch of fees at you The only reason they 

are still in business is that our education system doesn't teach students how to do their 

own taxes 

2145 201448412 2022-02-15 

20:23:58 

TurboTax Online 

Deluxe 

1 Cost to much to file for free Says u can file for free that a total lie They have 

2146 201475607 2022-02-15 

20:25:13 

TurboTax Online 

Premier 

1 I thought it was going to be 

free it wasn't 

I thought it was going to be free it wasn't free 

2147 201475926 2022-02-15 

20:30:27 

TurboTax Live 

Deluxe 

4 TurboTax Made It Easy First time and it wasn't as technical as I expected Simple to get help if I didn't 

understand something Was hoping for Free but somehow I ended up paying, so I don't 

know what I did wrong I'm single/no dep Maybe because of educ credit and I did 

choose to file my State this year Next time, CalFile, that's free 

2148 201485422 2022-02-15 

20:51:56 

TurboTax Online 

Premier 

2 Premier Upgrade I will not use your services next year or any other year i did not like being forced to 

upgrade for 107 dollars to see no increase in my return you bamboozled me into free 

filing I will be taking my services to an honest and upfront company from here on out 

I've used you guys for almost 10 years and this year was a slap in the face I will be 

letting my co workers know also not to utilize your services either 

2149 201477388 2022-02-15 

20:54:27 

TurboTax Online 

Deluxe 

2 it okay I do NOT like how it starts free then as you add info it adds $35 here and $45 there 

and gets up to $110 dollars when you are the one putting in all the info 

2150 201477597 2022-02-15 

20:58:18 

TurboTax Online 

Deluxe 

3 Painful experience I needed HELP Could NOT understand young lady from Ga Very time consuming 

Surprise turbo Federal tax Should’ve been able to file for free with this very simple 

tax return Tried 3 times to talk to live person 4 th try then couldn’t understand her So 

sorry 

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(1-5) 

Review Title Review Text 

2151 201478771 2022-02-15 

21:17:47 

TurboTax Live 

Deluxe 

2 The best out of the worst Said it was free to file and made me still pay $95 anyways to use Wouldn't let me file 

without I only went with it because no other Tax helper offered the Stimulus option 

So i got a little money back instead of owing but still upsetting that it says free and 

then isnt 

2152 201479463 2022-02-15 

21:28:34 

TurboTax Online 

Deluxe 

1 Getting more and more 

expensive 

I like how easy the platform is to use, but there's a reason I went to another company 

last year Every year the product gets more and more expensive It started out at $30, 

then went up to $63 and by the end I was paying $100 to file my taxes For a product 

that says it costs NOTHING to file $100 sure isn't free lol 

2153 201480010 2022-02-15 

21:37:58 

TurboTax Online 

Deluxe 

1 TurboTax used to be good What used to be a great, free product is now anything but that You WILL be swindled 

into purchasing unnecessary products from which you cannot back-out The product 

will also charge arbitrary amounts here and there so you won't be able to receive 

anywhere near your full refund Turbotax will rip you off and leave a sour taste in your 

mouth Good luck 

2154 201481746 2022-02-15 

22:06:45 

TurboTax Online 

Federal Free 

Edition 

3 getting charge a fee thought ez efile e-file was free getting a $23 charge ! 

2155 201481911 2022-02-15 

22:09:22 

TurboTax Online 

Premier 

3 Turbotax does the work, not 

free (per commercials) 

I've used Turbotax each year This year though, I was under the certain amount you 

need to have TurboTax for free and it wouldn't allow me to switch back I had to pay 

$86 just to file, and if you want it deposited to your bank account, like most people, 

they will deduct another $39 for doing it They make it free til they don't 

2156 201481950 2022-02-15 

22:10:08 

TurboTax Online 

Deluxe 

3 Turbo Tax is fast and easy, 

but not free 

Easy to follow instructions, but disappointed that it was not free as advertised 

2157 201481993 2022-02-15 

22:10:59 

TurboTax Online 

Deluxe 

1 Bad I thought it was free for everything I’m paying over a $100 

2158 201482290 2022-02-15 

22:16:38 

TurboTax Online 

Deluxe 

2 Hidden Fees- Not really free 

to file 

Turbo tax advertises free filing but there is a $39 processing fee to use a third party 

bank this will be my last year using turbo tax 

2159 201482933 2022-02-15 

22:28:14 

TurboTax Online 

Premier 

4 Misleading, But Well Done Let's get one thing straight, turbo tax is not free Sure, it's free to file the most standard 

of tax situations, but few people have simple taxes anymore Did you invest? Did you 

earn self-employment income? Did you use your HSA? Need to file State? There are 

so many things you can do that will cause your "free" experience to jump out of the 

high-rise window Playing along with this are their constant upgrade 

recommendations Do not accidentally accept one of those once you upgrade there is 

no going back, even if you don't need the upgrade "Free" is a misleading line for 

Turbo Tax and the way their upgrades work is not very friendly That being said, 

Turbo Tax works well and offers loads of free help where you might need it It's not 

perfect, but it is an exceptionally easy way to do taxes 

2160 201490571 2022-02-15 

22:29:06 

TurboTax Online 

Deluxe 

1 Screw TurboTax It’s all free to DO your taxes but they charge you $78 to FILE THEM! And they won’t 

allow it to come from my refund! Total BS Don’t let them scam you like they did 

me!!!!! If I could rate a 0 I would! 

2161 201484730 2022-02-15 

22:37:26 

TurboTax Online 

Deluxe 

1 Did not even let me see the 

free option 

I was required to use the deluxe version because they did not have a free version even 

available for my viewing Just because I needed it last year for stimulus checks does 

not mean I needed it this year Further, they claimed that it would be 39$ for the 

service but they then charged me an additional 39$ for selecting to have it taken from 

my tax return I am in college and I don't even have money for bread right now I hate 

you guys 

2162 201485185 2022-02-15 

22:47:03 

TurboTax Online 

Deluxe 

3 not free as advertised hey, it was supposed to be free to file, but was asked to pay 

2163 201485238 2022-02-15 

22:48:09 

TurboTax Live 

Deluxe 

1 poor service this is to be a free service and yet again you charged me I will be finding a free service 

next year 

2164 201485491 2022-02-15 

22:53:05 

TurboTax Online 

Deluxe 

1 Terrible I’m sorry , I can not rate this site because no one’s there to help Last year I had a 

problem filing and tried to get help which I never received , they had me pay 85 00 

bucks to something that didn’t handle my tax forms so I had to go with another tax 

company 

You guys say file for free but charged me 117 bucks to file this year This is my last 

time filing with turbo tax 

2165 201486517 2022-02-15 

23:13:59 

TurboTax Online 

Deluxe 

1 miss leading if you advertise free then it should be completely free 

2166 201487453 2022-02-15 

23:31:18 

TurboTax Online 

Premier 

2 Turbo tax meh This advertises as free but is not ever free costs your $100 plus dollars 

2167 201452725 2022-02-15 

23:35:47 

TurboTax Online 

Premier 

1 Money Grab Information and methodology is very good Problem is all the upselling and disgusting 

ways to get more dough from you Congress should have dumped these scoundrels 

when they had the chance, but Noooo, we can give free that isn't free 

2168 201488341 2022-02-15 

23:46:47 

TurboTax Online 

Deluxe 

1 Hidden Fees Not Free, charging for paying fee from refund without prior notice Had to go back and 

give CC Had to research stimulus $$ and fill out other forms Would have been easier 

to file myself through IRS!! 

2169 201494447 2022-02-15 

23:46:54 

TurboTax Live 

Deluxe 

1 Why are you trying to charge 

me so much? 

This is insane that you let people file for free for years, and now you try to fool people 

into thinking it's still free and proceed to charge them But that's not enough, when 

they choose to pay for your messed up service through their tax return you're going to 

charge them DOUBLE That's insane 

2170 201488399 2022-02-15 

23:47:53 

TurboTax Online 

Deluxe 

3 Disappointed Like that’s it’s easy, hate that it actually charged me when it’s always free and always 

claiming to be free 

2171 201488568 2022-02-15 

23:50:55 

TurboTax Online 

Deluxe 

3 Review Unsure why I had to pay over $100 to use a site which is supposed to be free $34 for 

federal, state AND to use the site is ridiculous I used this site the past two years and 

didn't have to pay anything 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2172 201495575 2022-02-16 

00:09:47 

TurboTax Online 

Deluxe 

1 Turbo LIES!!!!! Not FREE 

Took my money away!!!! 

Why do you advertise FREE when it isn't? I'm forced to file with Deluxe because of 

Unemployment Insurance that was used but why? Why is this a charge? I'm the one 

entering in the info It's literally just entering numbers on a box like the rest of the 

service Why does this one source of income being entered cost me money? Then I'm 

under the impression it's one $39 charge to file with Federal so why am I being 

charged another $39 to pay for Turbo Tax with my return? Are you charging me 

another $39 to TAKE the first $39? I hate myself for using Turbo Tax again Your 

stupid animations and clip art don't make me feel better I'm not having fun Why do 

companies do these confetti and party animations like we're having a good time giving 

our money away? Why do we even pay taxes? It's just stealing You're literally going 

up and taking money away from people without doing any of the work that they did 

Why give money to people just to take it away? Can't the govenerment just give itself 

money? Don't make people think they have things if they don't I hope an asteroid 

comes destroys the earth so I don't have to do this again next year 

2173 201489665 2022-02-16 

00:10:32 

TurboTax Online 

Deluxe 

1 disappointed I HAVE BEEN HAVING A VERY HARD TIME WITH MY TAXES AND YOU 

CHARGED ME $104 40 AND IT WAS SUPPOSED TO BE FREE AND I KEEP 

BEING REJECTED 

2174 201495628 2022-02-16 

00:10:40 

TurboTax Online 

Deluxe 

1 False Advertising Don't call yourself free if you're just going to steal all my tax refund money Bunch of 

scam artist, pieces of sh*t you guys are There was also no way I should've owed the 

state money, but of course why would I trust you to do a good job when you can't even 

be truthful about how much you cost 

2175 201489706 2022-02-16 

00:11:22 

TurboTax Online 

Premier 

4 Turbo tax is helpful Turbo tax if fairly easy to use and helpful Not a huge fan that Turbo Tax advertises as 

a "free" resource when it charges you to e-fax 

2176 201490251 2022-02-16 

00:22:31 

TurboTax Online 

Deluxe 

1 Not Free Free free free! Sike! $117 isn't free 

2177 201490598 2022-02-16 

00:29:31 

TurboTax Live 

Deluxe 

2 $$$ YOU DID NOT GIVE ME THE OPTION TO OPT OUT OF THE TURBO TAX 

DELUX I WAS TOLD THIS WOULD BE FREE AND IT DID NOT GIVE ME THE 

OPTION TO SELECT THE "FREE" FILING METHOD I EXITED OUT OF THE 

BROWSER SEVERAL TIMES BUT YOUR SYSTEM REGISTERED THE DELUX 

VERSION WHICH IS NOT WHAT I WANTED 

2178 201491942 2022-02-16 

00:55:51 

TurboTax Online 

Self Employed 

2 Full of Hidden Fees TurboTax is full of hidden fees disguised as conveniences You start out at a free plan 

but as you keep going you get sucked into more and more required payments They 

even charge you a fee to pay for the service I have to pay, to pay 

2179 201456689 2022-02-16 

00:57:52 

TurboTax Online 

Deluxe 

1 NOT FREE 6 years straight I filed with turbo tax for free This year I paid $39 to file federal, $39 

for state and $39 for bank deposit fee At the beginning it said only $39 for state and 

federal was free Lies lies and more lies! 

2180 201492358 2022-02-16 

01:04:43 

TurboTax Online 

Deluxe 

2 Disappointed I was supposed to get a refund of 2933 but im only getting 2300 somewhere there You 

didnt explain why that was meaning yall just took my money You are not transparent 

about your fees and say its free but its not Just telling people from the get go would be 

nice Id still use you 

2181 201492688 2022-02-16 

01:11:54 

TurboTax Online 

Deluxe 

3 Exspensive $39 00 to file state taxes what happened to free??? 

2182 201458418 2022-02-16 

01:26:21 

TurboTax Online 

Premier 

2 cost to much great as it always been but cost is to much, don't say something free when its not 

makes you look scummy 

2183 201493886 2022-02-16 

01:36:54 

TurboTax Online 

Self Employed 

3 Of course its not FREE free 

free free 

$39 for State- even though the come on says free 

$39 fee to efile you CAN do it for free with the federal government but you have to 

redo everything! 

2184 201500938 2022-02-16 

01:42:22 

TurboTax Online 

Deluxe 

1 Criminally Expensive and 

Predatory 

They opted out of the IRS Free File programme, which in and of itself speaks to their 

higher-up's agenda I'm sure the ground-level workers are perfectly fine people, but 

their company should be ashamed of itself The charges are predatory, extremely 

sneaky and, as stated, way too expensive I had to pay for TurboTax or gas this week 

They took a pretty $117 out of a pretty measly $185 return from me for their services 

(up from $101 the day before; I didn't file fast enough and they took away their 

promotional price after I'd locked in) Not a good look 

2185 201494215 2022-02-16 

01:43:00 

TurboTax Live 

Deluxe 

2 TurboTax is crazy They normally good but this time they said it would be free filing until March 

Charged me for something I did not choose 

2186 201500983 2022-02-16 

01:43:30 

TurboTax Online 

Premier 

1 Rip OFF! So expensive and is advertised as free everywhere Wouldnt be so bad if you were 

honest about it 

2187 201459419 2022-02-16 

01:44:13 

TurboTax Online 

Deluxe 

1 False advertising Filing was easy, but the ad says $0 to file, but yet I got charged $39 and then a hidden 

fee of $31 once I clicked the file button So your $0 to file advertisement went to $70 

VERY FAST 

2188 201501105 2022-02-16 

01:46:00 

TurboTax Online 

Deluxe 

1 Scam I selected the free edition multiple times and still was charged $79 This get's me every 

time 

2189 201494461 2022-02-16 

01:47:08 

TurboTax Live 

Deluxe 

1 Disappointed Still have to pay at end, even if you select free at the beginning 

2190 201501186 2022-02-16 

01:47:46 

TurboTax Online 

Deluxe 

1 scam turbo tax is apparently no longer free and you dont find out until the very end 

2191 201494792 2022-02-16 

01:53:32 

TurboTax Online 

Federal Free 

Edition 

4 Easy to use, took a long time 

on the mobile site 

Took to long with mobile app felt like I was forced to pay when I clicked on the free 

choice 

2192 201494934 2022-02-16 

01:56:13 

TurboTax Online 

Premier 

1 Getting to expensive Every year we seem to get charged more & more to use your product Now it is an 

extra $39 just to pay with the little refund I received In total it was $150 to file, which 

is ridiculous for a company who brags about FREE 

2193 201495417 2022-02-16 

02:06:23 

TurboTax Live 

Deluxe 

2 The process was easy to 

follow 

This was suppose to be free and it cost over $150 I did not request the deluxe and 

somehow it came up without me selecting it 

2194 201495517 2022-02-16 

02:08:44 

TurboTax Online 

Deluxe 

1 Not free return Return is only free if you don't include state Majority of people have a state return 

Don't offer something if it doesn't apply for most people 

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(1-5) 

Review Title Review Text 

2195 201502364 2022-02-16 

02:19:07 

TurboTax Online 

Deluxe 

1 Lies and Lies TurboTax used to be free for simple filing That is long gone I then saw that they had 

a commercial saying if you file by 2/15, it would be free again Seeing over $117 in 

fees, that was all a lie That's how they get you, though, right? Go through the hassle 

of filling out your information and then not bother to redo it elsewhere This will be 

my last year using them, even with their vailed lies and commercials 

2196 201496936 2022-02-16 

02:33:48 

TurboTax Online 

Self Employed 

1 No free option No free option, despite advertising as such Will not file with them again 

2197 201498271 2022-02-16 

02:52:51 

TurboTax Online 

Deluxe 

1 terrible no help to explain what forms are and why without paying out the colon and advertise 

how FREE it is to file taxes there is no way to file taxes for free on here and just the 

choice to pay with my refund alone costs as much as using turbotax in the first place 

2198 201498735 2022-02-16 

03:00:12 

TurboTax Online 

Deluxe 

1 THE FEES Well lets start off with the fact that they advertise that its 0 for a simple return You 

have one form on your federal that isn't considered simple so they say "pay 40" That 

doesn't seem so bad until you get all the way to the end and see a 117 dollar charge I 

was charged 39 for each form, which again fine, but what is the most irritating is the 

fact that they offer to let you pay with your tax return but fail to tell you in that little 

box that you'll be paying another 39 dollars to do so Absolutely never again Not to 

mention that I had to go through my taxes for hours because the software forgot to add 

in my W2 then proceeded to completely mess up my school deduction It was a huge 

error I've never had an issue with TurboTax until I used it this year I won't use it 

again 

2199 201499635 2022-02-16 

03:13:20 

TurboTax Online 

Premier 

3 Turbo Tax is useful but far 

too expensive 

I've used Turbo Tax or years - and just one non simple transaction suddenly catapults 

you from free to paying $70 to file federal taxes The price continues to go up and the 

amount of unnecessary questions you get asked also seems to increase every year 

It is a good system - but kind of a bummer about the price May not continue to use 

2200 201499721 2022-02-16 

03:15:02 

TurboTax Online 

Premier 

3 It does what it's supposed to 

do, I guess! 

Yes, I can file online I should always be able to do that It seems that Turbo Tax takes 

pride in doing the most basic function in the year 2022, easy taxes online They're not 

always super easy, anyway Also - why do you advertise as "free"? It's quite literally 

not free People don't have an option but to use these tax services so you guys can 

charge whatever you want anyway! Frustrating It's literally taxes The government 

should have their own free tax website, but you lobby to keep that from happening 

2201 201504064 2022-02-16 

03:17:15 

TurboTax Online 

Deluxe 

1 Total Scam Use cash app taxes (credit karma) - it is ACTUALLY free and they don't try to charge 

you for everything and hide costs TurboTax tried to get me to pay $39 to pay with my 

tax return rather than a credit card They also misled me into selecting deluxe for my 

federal return in addition to the 2x state returns I had to file and the only way to only 

undo it would have been to wipe my full federal return and start from scratch So 

crummy Also, they make it really hard to go through this in one fell swoop and 

instead you have to keep clicking start for each weirdly specific section they could just 

do checkboxes or literally anything else for 

2202 201465317 2022-02-16 

03:25:58 

TurboTax Online 

Deluxe 

1 rip off ok not free liars said will charge $39 then charges at last minute $101 regretted as soon 

as i hit submit 

2203 201500253 2022-02-16 

03:27:10 

TurboTax Online 

Deluxe 

4 Easy To Use Everything's very easy, although they advertise we can file for free and that was NOT 

the case, we will probably switch to H&R Block next year since we have family who 

have been able to use them for free 

2204 201500478 2022-02-16 

03:32:07 

TurboTax Online 

Self Employed 

4 Easy to use TT is really user friendly, although it wouldn't let me go back to use the free edition 

like I wanted its still relatively good 

2205 201466425 2022-02-16 

03:43:46 

TurboTax Live 

Basic 

2 Bait and Switch I elected to do the free file and let TurboTax do it after reviewing with them they told 

me that I would need to pay $256 for the free service wait I thought it was free not 

very happy 

2206 201501112 2022-02-16 

03:46:11 

TurboTax Online 

Deluxe 

3 FREE is a Joke Did everything to file for free, but since I am a student and get to claim my tuition, at 

the end I had to pay $39 to file Federal and an additional $39 to file Missouri As a 

student the $79 could have gone to a lot better use 

2207 201467034 2022-02-16 

03:52:48 

TurboTax Live 

Deluxe 

1 Turbo Tax LIVE HELP ISNT 

SO LIVE 

Nothing on here is free as per the ads and tv commercials Once you select a different 

option or way to file they add on extra charges than what was initially showed to you 

in the beginning Yes they base it off of what you are getting back but my new 

payment amount to turbo tax jumped over $100 This will be my last year filing via 

turbo tax False advertisement The LIVE help isnt live It's an automated response 

system so they jip you on the DELUXE charge to speak with a computer and not a live 

rep Waiting for a live rep takes a long time also I am not a happy filer after 5 years of 

trusting turbo tax with my refund 

2208 201501386 2022-02-16 

03:53:00 

TurboTax Online 

Premier 

2 Misleading Prices and force 

you to upgrade 

Very upset with the misleading discount offered by Robinhood stating any share sales 

could be filed for free because turbo tax partnered with Robinhood Also the surprise 

$40 to include the required State tax forms is very disappointing Required state 

returns should be included in the initial fee and forcing an upgrade for certain filings is 

upsetting 

2209 201467685 2022-02-16 

04:03:26 

TurboTax Online 

Deluxe 

4 turbotax isnt free well I do love turbo tax but they could make it cheaper or free for people to their taxes 

they advertise everywhere they are free and its a lie you should stop doing that its not 

cool but turbo tax does make doing taxes simple than trying to do it yourself and they 

are helpful when we are confused 

2210 201502298 2022-02-16 

04:17:30 

TurboTax Live 

Deluxe 

4 NICE TO DO IT AT HOME I can get thru the process and there's always help when needed but I still think it cost 

TOO MUCH All the commercials say FREE FREE FREE nothing free about this 

and I been using Turbo Tax for 15 yrs or so 

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(1-5) 

Review Title Review Text 

2211 201502912 2022-02-16 

04:34:33 

TurboTax Online 

Deluxe 

2 Turbo Tax Now Hounds you 

for $ at every turn! 

We've used Turbo Tax in past years This year was much more complicated and we 

found ourselves lost twice and had to back up and search and search Moreover we 

initially opted to let the Turbo Tax fee be taken from the tax refund only to discover 

that action cost an additional $39 Then the commercial options being recommended 

by Turbo Tax at the end were just legion Everywhere we turned there were 

corporations reaching for our money via Turbo Tax NOT acceptable Turbo Tax! We 

will be looking for a different tax company next year Enough is enough 

2212 201470140 2022-02-16 

04:47:21 

TurboTax Online 

Deluxe 

1 A bunch of THIEVES! Says free but isn't Just like our government a but of thieves 

2213 201504774 2022-02-16 

05:47:39 

TurboTax Live 

Deluxe 

1 Very disappointed Did not get an option of anything other than some version that cost $119 Similar to 

the way Turbo Tax behaved when I spent the entire time helping my daughter with her 

"free tax" that was hidden I had to do hers over I just paid the money for mine 

2214 201505032 2022-02-16 

05:59:20 

TurboTax Live 

Deluxe 

2 Meh Walked me through the process, but forced me to upgrade my service because a tax 

credit was available, even though the credit was worth less than the increased cost It 

litteraly did not give me the option to keep going for free 

2215 201505077 2022-02-16 

06:01:54 

TurboTax Online 

Deluxe 

1 HORRIBLE I thought turbo tax was free (I usually get the 39 dollar package) but this time they had 

hidden fees at the end I ended up paying $122!! 

2216 201505701 2022-02-16 

06:40:41 

TurboTax Online 

Premier 

3 Not file for free $0 Its tricky when they advertise file for free for $0 and know that your financial activity 

is not just import 1 w2 for example So they will eventually charge you to upgrade for 

a version that will for example import your other incomes (stocks, bond, crypto etc) or 

even allow you to input manually, but wont let you keep on with your tax return unless 

you upgrade If you choose to upgrade using your refund, they will charge you an extra 

$39 dollars fee of just doing so So is more likely file for $100+ Nevertheless, its an 

amazing tool for filing your taxes 

2217 201506609 2022-02-16 

08:01:31 

TurboTax Online 

Deluxe 

1 Forced me to purchase 

Deluxe version 

I did all the work myself at the time to submit the form, it took me for the 50th time to 

a page telling me to get the Deluxe version I declined, but then it took me to a page 

saying I needed that version and there was no button to decline and it would not let me 

continue unless I "agreed" Forced $39 out of my wallet, so much for free It's not like 

it added any extra money to my return either 

2218 201507107 2022-02-16 

09:11:52 

TurboTax Online 

Deluxe 

3 So Many Hidden Fees I have used TurboTax every year since I entered the workforce And it seems that each 

year they add more and more extra or hidden fees They advertise themselves as a "free 

and easy" yet you can't file without upgrading to one of their paid plans And not only 

do you need to upgrade to the paid plan but that plan is applied to each type of return 

And then you are asked at the end if you would like to pay by a card or with your 

return Nowhere does it say the pay with return costs the same price as their pay plan 

So by the end, you are paying three times their cheapest paid plan for their "free and 

easy" online taxes! So disappointing and probably the last year I use Turbotax 

2219 201507281 2022-02-16 

09:36:18 

TurboTax Online 

Premier 

2 cluttered with constant 

barrage of trying to money 

"Free, free, free free" "turbotax free" yet bombarding people with payment plans or 

options, and doing your best to keep the free option discreet, and basically making 

people pay because everyone has bought and sold stocks last 2 years due to the surge 

in gamestop and amc popularity with wallstreetbets, knowing this, you made it 

mandatory for us to pay to file our 1099's even if we can just take our time filling it out 

ourselves, because you know most people need to file for their 1099, what a joke, 

never again 

2220 201512629 2022-02-16 

13:38:36 

TurboTax Online 

Deluxe 

4 Free is not free They say simple tax for both federal and state is free but I paid for filing state 

2221 201513356 2022-02-16 

13:54:07 

TurboTax Online 

Deluxe 

3 easy to use I guess, surprise 

fees 

I thought it was free I was told $39 for State, then it went to $39 or federal too and 

then an additional $39 to have it taken out of my federal refund I only made $7000! I 

don't understand why my sisters was free and she made twice as much as me We can't 

figure it out 

2222 201514757 2022-02-16 

14:22:27 

TurboTax Online 

Self Employed 

3 wouldn't allow me to change 

my fee 

It is costing me almost 130 00 to efile and have direct deposit I used a higher version 

last year due to some self employment I tried to change my edition to the free edition 

but still got charged the 89 00 extra 

2223 201515041 2022-02-16 

14:27:23 

TurboTax Online 

Self Employed 

3 A lot of misleading 

advertising 

This isn't free It's only free to file a standard W2 federally Then it costs to file state 

Every few sections completed can make anyone with anxiety feel like they are doing it 

wrong because it tries to get you to upgrade Then there's additional fees if you have a 

1099 For $133, I don't get a tax expert but I could if I went to H&R Block, but who 

wants to risk the exposure in a pandemic? 

2224 201515392 2022-02-16 

14:34:50 

TurboTax Online 

Deluxe 

3 Just ok Turbotax constantly advertises its free service yet I'm charged over $100 in fees 

However i continue to use the service for the convenience 

2225 201515873 2022-02-16 

14:43:24 

TurboTax Online 

Deluxe 

1 Charged double to file ? I choose the "file for free" option and still was charged $39 99 

Went back through the steps suggested (deleting my tax info and starting over) and it 

happened again, however this time around it charged me $79 98 

I started over three time and the outcome was still the same I was charged $79 98 to 

file 

I think next year I'll actually go to a tax professional 

2226 201519641 2022-02-16 

15:46:03 

TurboTax Online 

Deluxe 

3 I thought it was free I have filed with turbo tax for the last 2 years and it was always free but after almost 

every step it asked me to pay $59 for the deluxe version, which I kindly declined 

Although this year right at the end, you all asked again, I couldn't decline So next time 

don't offer the free option if I get to the end and I have to pay for it anyways Thanks 

2227 201533344 2022-02-16 

17:33:27 

TurboTax Online 

Deluxe 

1 turbo tax is a scam Turbo Tax forced me to buy their stupid turbotax deluxe and charged me 117$ which 

is ridiculous because it advertises its self to be free 

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(1-5) 

Review Title Review Text 

2228 201534385 2022-02-16 

17:54:09 

TurboTax Online 

Deluxe 

1 Turbo Tax rips off college 

students - Use H&RBlock 

I made just under 9,000 dollars as a college student and was exempt from paying taxes 

I decided to use turbo tax for the ease of convenience and based off of a word of mouth 

referral - I was told that you can use it for free (I have no money) After imputing my 

information for over 6 hours, on the last step of the filing process, turbo tax told me I 

needed to pay them $156 to file my taxes with them I feel robbed, I'm so poor that the 

government wont even tax me and yet I pay Turbo Taxes money hungry rate They had 

to take the amount out of my desperately needed return as I actually don't have enough 

in my bank account to cover their fee right now Never using again and would highly 

recommend any other tax system I will be filing my own return independently next 

year It's not rocket science and idk why I was charged $156 dollars for this service, 

given that they know my financial situation in full Kind of egregious DO NOT USE 

IF YOU ARE POOR (this is for rich kids ONLY) 

2229 201535721 2022-02-16 

18:20:24 

TurboTax Live 

Deluxe 

1 Its BS that you charge so 

much 

I swear I will not do my taxes next year with you You went from free to $200 00 

2230 201529745 2022-02-16 

18:26:19 

TurboTax Online 

Deluxe 

3 Feel like they didn't tell the 

truth 

I filed my taxes just a standard form No dependent and did the standard deduction and 

they charged me for doing the taxes It states free but it is not! 

2231 201536362 2022-02-16 

18:31:37 

TurboTax Live 

Deluxe 

1 Shady advertising I was trying to file my taxes FREE and the front page misleads you to the deluxe 

version I was trying to click back to get back to the free version but it would not let 

me I spoke with NOT ONE, NOT 2 BUT 3 specialists to help me get back The first 

one said continue filing and at the end there will be a free option I told her look i dont 

want to do all this work for the end to not give me the option and I dont want to start 

all over if I do She said no it will just continue so I continued What do you know? 

There was no free option so I had to get on with another agent who I told what 

happened and switch it back to free they said let me transfer you and disconnected I 

got with the 3rd agent who seemed like they tried at first and gave me a fake discount 

code and said let me get my manager never did he said let me give you a call on your 

cell please rate me good on the survey you recieve after this Did my problem get 

solved ? No Did I get any call backs? No 

2232 201530707 2022-02-16 

18:44:28 

TurboTax Online 

Premier 

3 Price I like TurboTax Very easy and I think I get a lot back Just hate the constant push to 

upgrade I hate how I have to pay or I don’t have the option for free 

2233 201531961 2022-02-16 

19:06:54 

TurboTax Live 

Deluxe 

1 WATCH OUT FOR 

HIDDEN FEES 

I have a VERY simple return and thought I was filing my taxes for free as advertised 

however after going thought the etire process completing the entire tax return, it wasnt 

until the very end that all of these hidden fees were presented wwhich ended up 

costing me $$$$ I AM NOT HAPPY Never again!! 

2234 201532036 2022-02-16 

19:08:32 

TurboTax Live 

Deluxe 

3 says it free and adds 119 

deluxe package 

it added the deluxe package from the last time I did the filing even after I clicked the 

free version at the end of the filing, 

2235 201533840 2022-02-16 

19:43:46 

TurboTax Online 

Deluxe 

1 Turbox Tax is NOT 

awesome! 

Unreasonable prices for people who advertise their services are free but charge for 

everything 

2236 201540302 2022-02-16 

19:44:02 

TurboTax Live 

Deluxe 

1 Scammed Every message was this will be free free free but then, as we went along it was 'oh no, 

we charge to do itemized reductions, we charge to file state ' Liars 

2237 201540535 2022-02-16 

19:49:05 

TurboTax Live 

Basic 

1 Holding State for payment 

when it was to be FREE 

You are holding my state return so you can charge me to file even selecting paper 

to mail it??? It was advertised as FREE thats false advertisement!!! Therefore, the 

date should be void!!!! 

2238 201541236 2022-02-16 

20:02:44 

TurboTax Online 

Deluxe 

1 Turbo tax is a lie The reason I opted for turbo tax was to do my own taxes for free So I go to the 

website it clearly stated that I could file my own taxes, but get this I have to pay to file 

my state taxes Cool no problem it was only 39 99, so I proceed to do my federal and 

state taxes I get to the end where you got to sign everything and check out I get hit 

with $118 bill I'm like holdup whats going on here? I could have took my butt to H & 

R Block and just paid them to do my taxes I'm thinking after I fill out all my paper 

work at the end I would be paying 39 99 No scratch that, from the being before I 

picked up my laptop I thought I would be able to file my taxes for free, that's what 

turbo tax claim in their commercial However, in the end I paid over a hundred dollars 

In my sarcastic voice THANKS TURBO TAX Oh I almost forgot the only reason I 

gave them 1 star is because the customer service was great when I call 

2239 201535037 2022-02-16 

20:07:01 

TurboTax Online 

Premier 

1 This will not be free or cheap They will nickel and dime you throughout the process after promoting a free or 

inexpensive option This usually comes when you are really far into the process and 

they notify you it will cost you and extra $100 or so to file your returns 

2240 201541507 2022-02-16 

20:08:46 

TurboTax Online 

Premier 

3 Their system does not handle 

cryptocurrency well 

when i got to cryptocurrency their system ran me in circles I was on the phone for an 

hour with one of their experts and she was friendly, but in the end she didn't know 

what to do either Plus they lure you in with basically false advertising It is not a free 

tax return and they will milk you for all the money you have It is just an average to 

good service with some hiccups 

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(1-5) 

Review Title Review Text 

2241 201542101 2022-02-16 

20:18:20 

TurboTax Online 

Deluxe 

1 Unemployed, and have to pay 

more?! 

This year I was disappointed in TurboTax as my tax service It is truly unfortunate that 

as someone that is unemployed (due to COVID and a recent birth), and being unable to 

pay UNEXPECTED fees I end up paying more than if I were to have went to my prior 

tax preparer in person I was unaware that being unemployed would then require me to 

utilize the TurboTax Deluxe feature, and that due to opting into the fees being 

deducted from my refund because I couldn't afford to pay the difference upfront, that 

this would ultimately result in a second unexpected fee for a Premium Service Benefit 

that is supposedly required as an opt-in in order to have any fees deducted from your 

refund - which comically is noted as a PSB feature that allows you to have the 

TurboTax fees taken from your refund for free Don't know who drafted that 

breakdown, but let me tell you, it's not free when you are then required to pay an 

additional $44 in order to utilize it - just saying At the end of this, I ended up having 

to $122 (and to prepare my taxes myself), when I could have went to my tax preparer 

for $85, and truly had the fees taken out for free Wish I would have known that 

before, and for that reason I will not be using TurboTax in the future and will share 

this information, just as I am here Not ok! 

2242 201536633 2022-02-16 

20:37:15 

TurboTax Online 

Federal Free 

Edition 

4 fewer Glitches but Add more 

easy load institution 

could have qualified for free but somehow the $29 got tagged on but oh well years 

with TT , not unhappy 

2243 201536848 2022-02-16 

20:41:21 

TurboTax Live 

Deluxe 

3 Misleading As I was going through my taxes, I was using the free version of TurboTax because I 

am a student and make less than $10,000/yr They showed me my largest possible 

return and then I ended up having to pay $197 in order to get my biggest return This 

was disappointing to me that I had to pay in order to get more of my return 

2244 201548282 2022-02-16 

20:47:33 

TurboTax Online 

Deluxe 

2 TurboTax is a scam It has been a very obvious campaign that you can file for free on TurboTax Jokes on 

you if you are a basic American who has stocks, you will end up having to pay for an 

upgrade 

2245 201549099 2022-02-16 

20:54:21 

TurboTax Live 

Deluxe 

4 free not free Dont like the bait and switch tactics Said it was free due to my AGI Got me a great 

refund, but then when it was time to file all of a sudden I was not able to file for free 

2246 201539651 2022-02-16 

21:33:41 

TurboTax Online 

Deluxe 

1 Expensive, Misleading $117 for ME to do the work and complete the taxes $39 to pay with my refund? 

Ridiculous They advertise free all over the place but it's not even close to free 

2247 201509329 2022-02-16 

22:02:39 

TurboTax Online 

Deluxe 

2 You guys charge more than 

you say 

Its never free, so please stop providing false information I also have 20% via my ADP 

since my company qualifies for discounts and you all are not allowing me to use it 

2248 201553674 2022-02-16 

22:05:26 

TurboTax Live 

Deluxe 

4 false advertisement this experience was terrible they advertise that turbo tax is 100% free, then at the end 

of it all they make you pay for doing you taxes 

2249 201553793 2022-02-16 

22:07:27 

TurboTax Online 

Deluxe 

1 Forcing Deluxe Charges For 

Unemployment Feels Evil 

Forcing Deluxe charges for Unemployment and Disability income persons feels evil 

because you are literally charging more to persons who were scrapping to get by and 

on government assistance Free File should include W2s, 1099-G, and State issued 

1099-misc payments from government assistance programs 

2250 201541568 2022-02-16 

22:10:05 

TurboTax Live 

Deluxe 

1 TurboTax rips you off It was horrible The payment was awful They say “free, free, free” but then they 

charge you anyway I had to pay for the deluxe and I didn’t even use any services they 

offered And to top it off, they said it was going to be 40 dollars if I file now It ended 

up being 120 dollars Completely ridiculous 

2251 201544705 2022-02-16 

22:41:56 

TurboTax Online 

Premier 

1 deceptive Was advertised as free, then it was 89 dollars with a pretend 20 discount 

2252 201556500 2022-02-16 

22:50:21 

TurboTax Online 

Deluxe 

2 BS I love Turbotax when it’s free But as soon as I have no choice to claim something, I 

get forced into paying extra fees just to complete my taxes Absolute bs $50 extra in a 

claim, but $112 to file 

2253 201556808 2022-02-16 

22:55:10 

TurboTax Online 

Deluxe 

1 This isn't free There is no way to choose the FREE option They force you I to paying to file but 

advertise its free That is false advertising and is illegal I believe 

2254 201550266 2022-02-16 

23:12:38 

TurboTax Online 

Deluxe 

2 Cost more and more each 

year 

I paid more than half my return to pay the fees on turbo tax Its suppose to be a free 

turn in on federal but cost me more than half of my refund 

2255 201550516 2022-02-16 

23:16:36 

TurboTax Online 

Premier 

5 Used TTax again this year 

2021 

Seemed rather straight forward again nothing more remarkable, had to pay, not free 

2256 201550690 2022-02-16 

23:19:34 

TurboTax Online 

Deluxe 

1 Poor Online Tool Personal info could not be corrected after multiple attempts and the education 

deductions were not clearly outlined as there are two separate options Also, this tool is 

advertised as "free" all over the internet, which is not the case I will be using another 

platform going forward 

2257 201551376 2022-02-16 

23:29:26 

TurboTax Online 

Deluxe 

3 turbo tax is tricky Verify how much it will cost you They advertise it is free but charge you extra for any 

additional forms Will not use again 

2258 201552141 2022-02-16 

23:39:49 

TurboTax Online 

Self Employed 

2 NOT FREE LIKE THEY 

SAY 

MY EXPERIENCE WITH TURBO TAX NOT GONNA LIE KINDA SUCKED SAID 

IT WAS FREE BUT ENDED UP H$300 

2259 201559642 2022-02-16 

23:41:23 

TurboTax Live 

Deluxe 

3 NOT FREE! My experience was great until the end I understand that I chose not to pay and while 

filing I was forced to pay as the service that was advertised as free was at a cost Please 

be upfront about the cost of using TurboTax instead falsely advertising the service as 

free while it is not 

2260 201560590 2022-02-16 

23:58:41 

TurboTax Live 

Deluxe 

1 Too expensive for no help Terrible website and they are so expensive, lies about free filing, 

2261 201553699 2022-02-17 

00:05:45 

TurboTax Online 

Deluxe 

1 Never again Nowhere in there was I able to find a place for a free filing It's next to impossible to 

free file wit them I'm hearing 

2262 201554730 2022-02-17 

00:21:58 

TurboTax Online 

Deluxe 

3 was happy seems like every year yall go up on tax fees i will no longer file here anymore its 

suppose to be free im kind of over it now 

2263 201562000 2022-02-17 

00:23:56 

TurboTax Online 

Premier 

1 Turbo Tax Sucks! I hate turbo tax They're a basically illegal operation protected by the government even 

though there are laws on the books that we should be able to file for free I had to pay 

almost 200 dollars to file that is stupid and terrible 

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(1-5) 

Review Title Review Text 

2264 201555382 2022-02-17 

00:31:54 

TurboTax Online 

Premier 

4 GOOD Is advertise as free filing but is not Then they keep asking to upgrade and when I 

finish

 there is a $39 fee for filing direct deposit I don't understand why would U charge for 

direct deposit And don't disclose it at the side of this option 

2265 201555617 2022-02-17 

00:35:51 

TurboTax Online 

Deluxe 

2 TurboTax messed up my 

return 

I don't understand what happened or what I missed, but when I put my W2s in, my 

federal return said $499 Afterwards, I put in my economic impact payment by the IRS, 

which was $1,400, and instead of adding up to $1,899, it went to $1,499 I then came 

to a screen that told me that the free version of Turbotax doesn't cover a particular area 

of work that my tax return came under, so I had to upgrade and it cost me $39 Then a 

screen showed up saying I maximized my return to $1690 something, but it still 

remained at $1,499 Please help 

2266 201557102 2022-02-17 

00:59:36 

TurboTax Online 

Deluxe 

1 Sucks No matter what you do your forced to buy Deluxe edition will be filing for free next 

year - only come back because they held my original documents 

2267 201564101 2022-02-17 

01:05:06 

TurboTax Online 

Deluxe 

1 Turbo Tax rips off low 

income 

$114 to file my returns whwn I could have done it for free? Thanks for taking 

advantage of low income filers 

2268 201557767 2022-02-17 

01:10:34 

TurboTax Live 

Deluxe 

4 Turbo Tax is Great Great Experience- Turbo advertises free, but it’s not totally and you should be more 

forthcoming in the beginning, not have to learn about certain fees subsequently 

completing tax filing Great Tax program and helpful enabling me to do my taxes 

2269 201558147 2022-02-17 

01:16:42 

TurboTax Live 

Full Service 

Deluxe 

2 Was offered free services, 

ended up paying $300 

I have been using Turbo Tax for the last 6 years I decided to use TurboTax Live Full 

Service Deluxe after seeing it advertised as free this year for simple tax returns I did 

not receive a free service due to being a college student and having to have that 

information put in I would not of used this service if I had know that would be the 

case I think paying $300 dollars is a little absurd for simply plugging in 2 W-2s, 

school expenses, and mortgage information I will not be using this service or Turbo 

Tax again because of this 

2270 201559205 2022-02-17 

01:33:47 

TurboTax Live 

Deluxe 

4 I used to love turbo tax! I feel like there is a bunch of hidden fees and that they just start charging for every 

little thing now Its kind of annoying I feel like i pay more every year to file my taxes 

when I should probably qualify for the free option 

2271 201559657 2022-02-17 

01:41:39 

TurboTax Online 

Deluxe 

2 too expensive i would have filed with a free site this year but didn't want to start over on another site 

117 is steep for someone who barely has a refund and has to pay back why the 39 

processing fee? 

2272 201566236 2022-02-17 

01:51:14 

TurboTax Online 

Premier 

1 expensive, and false advertise 

their products 0 CS 

expensive, and false advertise their products 0 customer service and extremely 

overpriced, and they got a lot of hidden fees they add at the end my last time to file 

taxes through them honestly They also claimed it $0 to file state and federal tax, but 

it's not true, u still pay for it 

2273 201560286 2022-02-17 

01:53:11 

TurboTax Live 

Deluxe 

4 Easy to use but not free Turbo tax is very easy to use It walks you through every step My only complaint is 

that something that was supposed to be free ended up costing me $197 by the end of it 

2274 201560722 2022-02-17 

02:00:49 

TurboTax Online 

Premier 

4 Still good but not the same The free aspect of Turbo Tax was still there as far as filing but additional fees that 

were previously free are now present such as a fee to deduct turbotax costs out of my 

refund and a fee to pay state tax with my refund and I had to upgrade to a higher 

package just to include investments in my return All that alone ran $150 which is a 

good 20 percent of my return I get convenience fees but come on 

2275 201561165 2022-02-17 

02:08:41 

TurboTax Online 

Self Employed 

2 Stated it was free but not! It stated it was free but by the time I was done I was charged fees 

2276 201561499 2022-02-17 

02:14:10 

TurboTax Online 

Premier 

1 If you can file at a cheaper 

place, please do 

They'll take as much as they can Last time they told me it was free and I paid a lot of 

money this time was even worse 

2277 201561715 2022-02-17 

02:18:31 

TurboTax Live 

Premier 

3 A little more clarity I was under the impression filing with turbo tax was free until I was almost finished I 

don't mind paying for the help, but it seems a bit steep and they don't tell you how 

much it costs till you have gone all the way through the process 

2278 201563037 2022-02-17 

02:43:55 

TurboTax Online 

Federal Free 

Edition 

3 ok Not bad just make sure that your being more forth right if it's not free 

2279 201564360 2022-02-17 

03:09:31 

TurboTax Online 

Deluxe 

4 Turbo Tax is good but pricy! Its easy and convenient but they get ya with the add ons Some are required so you 

can't do it for free! 

2280 201570852 2022-02-17 

03:13:15 

TurboTax Online 

Deluxe 

2 No, no it's not awesome Was on the free route til the end when they wanted to charge $39 (but discounted from 

$59 out of the goodness of their hearts!) THEN another $39 to actually file as for the 

forms, fairly easy to go through except the 1095-A You MUST fill this out or the IRS 

will REJECT your submission! Ok well, hell, I didn't get it in the mail, so lemme 

figure out where to find it online and what's that password and where the heck is it?? 

Find it, take a pic, go back to my filing only to have TurboTax apparently forget their 

warning, review everything and say it's ready to submit! Took another 5 minutes to 

find where to put the info from this dang form I should take off another star because 

they've frustrated me to the point of sounding like my father, rest his soul Sigh 

2281 201564739 2022-02-17 

03:16:57 

TurboTax Live 

Self-Employed 

2 Too expensive with little 

options 

The website tells you what tax return option to choose rather than allowing you to 

choose one yourself Ended up costing $300 rather than the $60 that is advertised It 

wouldn't let me change it to the cheaper version and made me file as a "self employed" 

filer, which I am not 

2282 201571078 2022-02-17 

03:22:37 

TurboTax Online 

Deluxe 

3 Yall are kinda slimy but 

whatever 

I like how easy Turbotax is to use, but I also feel like you guys are pretty slimy for 

advertising as a free tax thing and actually charging :-) 

2283 201526488 2022-02-17 

03:25:47 

TurboTax Online 

Deluxe 

3 Disappointed-advertised as 

free 

You advertised this as free, but once you get into it you find there is a catch--if you 

have an HSA, you have to pay for both returns Not good in my mind as this is false 

advertising 

2284 201527492 2022-02-17 

03:42:23 

TurboTax Online 

Deluxe 

2 Very sneaky on making me 

pay with no warning 

Very disappointed In how you speak in that fee with no warning then not only charge 

once but twice Very unprofessional for a free tax return it cost me $83 00 Will not 

use again 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2285 201566376 2022-02-17 

03:54:34 

TurboTax Online 

Deluxe 

4 System is great, Hidden costs 

SUCK 

I appreciate how easy Turbotax makes it and how clear explanations are but it's 

advertised as free and then there's a cost here a cost there and no where to back out or 

get back to the free one Our return is too easy to get charged that much! 

2286 201567017 2022-02-17 

03:58:53 

TurboTax Online 

Deluxe 

2 Turbo Tax is okay Turbo Tax is a great tool for filing taxes on your own It is an easy process The part 

that I don't like is you click to file for free but end up paying $39 for federal, $39 for 

state, and an extra fee of $39 total over $100 after taxes 

2287 201567791 2022-02-17 

04:00:39 

TurboTax Online 

Deluxe 

3 Way too expensive I don't know where all these fees came from this used to be a completely free website 

I get that companies have to make money some how but, it's very unclear just how 

expensive it is until you get to the very end I hardly got anything back for my taxes 

and what little amount I was hoping to receive was eaten up by TurboTax fees for 

filing Pretty ridiculous in my opinion 

2288 201568025 2022-02-17 

04:01:13 

TurboTax Live 

Deluxe 

3 I thought it was awesome till 

I saw the fee 

I decided to use the free version and at the end when it's time to file they surprise you 

with a $119 product purchase and a $40 processing fee So much for free 

2289 201505193 2022-02-17 

04:09:38 

TurboTax Online 

Deluxe 

1 Horrible Every commercial states to do turbo tax for free but you still end up paying fees 

Misleading And does not help get the maximum amount 

2290 201569762 2022-02-17 

04:34:09 

TurboTax Online 

Premier 

1 No longer free Your service is no longer free and very confusing for 1098 AND 1099-SA forms 

2291 201570091 2022-02-17 

04:46:00 

TurboTax Live 

Deluxe 

3 hiding fees I wasn't too happy about the fees to file, after I spent all that time enter numbers 

should be more up front It's supposed to be free 

2292 201570291 2022-02-17 

04:53:35 

TurboTax Online 

Deluxe 

1 Unless Charged me more than it got me back, wouldn’t allow me to use a free refund because 

I worked more than 1 job in a year Who didn’t Just a company trying to drain the 

poor dry Disgusting 

2293 201570302 2022-02-17 

04:53:57 

TurboTax Online 

Self Employed 

2 charged me when says free i was ok with it till they charged me to file even thou it says free i know how to file but 

it wont let you file without upgrading will never use again i,m a single mom who 

needs all my refund instead they took money from me 

2294 201505929 2022-02-17 

04:56:17 

TurboTax Online 

Premier 

1 Never again Every year they advertise federal filing as free and state at a discount, yet each year I 

pay more and more It is no surprise there is a class action suit against Intuit TT I have 

used their service since 2005 and get ripped off every time No more 

2295 201573190 2022-02-17 

07:27:57 

TurboTax Online 

Premier 

3 its getting a bit pricey it went from free to $120 please plus the "fee" just to pay with my deduction 

2296 201574583 2022-02-17 

09:22:53 

TurboTax Online 

Deluxe 

1 you tricked me and forced me 

to pay three times 

its posed to be free so why did i pay 40 for fed 40 for state and 40 for turbo tax make it 

make sense please but its cool i will go directly to the irs site next year 

2297 201578385 2022-02-17 

13:13:20 

TurboTax Live 

Deluxe 

3 Turbo tax is easy It is user friendly but it is misleading I know it said it was free but at the end it is over 

100 bucks charged Something is wrong with the states for the last couple of years the 

formula is wrong with missouri to Illinois 

2298 201579377 2022-02-17 

13:42:36 

TurboTax Live 

Deluxe 

3 Turbo Tax Fees I have been using Turbo Tax for many years to do my taxes and I just have one 

problem the fees they charge are a little pricey for you doing all the leg work yourself 

I think the fees should be lowed and i was charged a live access fee on mine that says 

its included free to speak to someone so i had 119 took from me for something I didn't 

know I had to pay for 

2299 201579715 2022-02-17 

13:50:29 

TurboTax Online 

Deluxe 

1 Said it waived the Turbo Tax 

Fees and still chargd 

Said it waived the Turbo Tax Fees and still charged me for them Its not "free" as 

Advertised Thisi s the first time ive ever been charged fees through turbo tax 

2300 201580964 2022-02-17 

14:20:31 

TurboTax Online 

Premier 

3 easy to use, fees are a scam Turbo tax is very easy to use The fees are bogus I am sure there is a way to navigate 

around the charges for this "free" service I don't have the time or energy to figure out 

the Turbo Tax racket 

2301 201581619 2022-02-17 

14:34:29 

TurboTax Online 

Self Employed 

1 TURBOTAX I signed up for TurboTax and it was suppose to be free but every year I end up paying 

almost $200 using the product The advertisement is so incorrect 

2302 201582966 2022-02-17 

15:02:00 

TurboTax Online 

Deluxe 

3 Over charged The last two years I have had to pay for turbo tax, and it keeps going up in price I did 

not add any of the max or anything and still had to pay over 100$ It said I had to pay 

to be able to file so on my papers or I wasn't able to claim them 

I think this is my last year using turbo tax , if I am going to pay then I'll just pay 

someone else to do them 

Other then them charging me when it said free It was pretty good 

2303 201586236 2022-02-17 

15:57:25 

TurboTax Online 

Deluxe 

2 turbo tax is tricky i was charged for what was told at start would be free 

2304 201588935 2022-02-17 

16:35:18 

TurboTax Live 

Basic 

4 Getting better Over the last few years it was impossible to file without selecting an upgrade from 

free You’ve taken that away and it’s great! 

2305 201590007 2022-02-17 

16:52:47 

TurboTax Live 

Deluxe 

1 Easy to use It was easy to navigate and complete the sections but at the very end it hit me with a 

bunch of fees I was told it was free and then all of a sudden 200$ later and I had no 

choice but to file 

2306 201590984 2022-02-17 

17:13:16 

TurboTax Live 

Deluxe 

4 TurboTax is great! Easy and informative the expert answered my questions the only issue I have is that 

they say it’s free but it’s not 

2307 201597916 2022-02-17 

17:24:16 

TurboTax Online 

Premier 

2 What a scame So much for free They charged me for an investment i made nothing on that was a gift 

from my uncle, and then they charged me to file for my state return so much for free 

free free free commercial is a lie 

2308 201598284 2022-02-17 

17:32:43 

TurboTax Online 

Premier 

2 TurboTax Has A Chokehold 

on US Citizens :) 

Really tried to trick me into paying for a service that should be free Made it difficult 

to select free options, and encouraged me to open a line of credit with Credit Karma I 

hate Turbo Tax 

2309 201594545 2022-02-17 

18:09:21 

TurboTax Online 

Deluxe 

1 As "easy" as turbotax is it's 

NEVER FREE!!!!!!!!! 

Please stop advertising that it's free when it's not the minimum cost is $39 but that's 

only if you choose the basics, don't file for state, and don't choose to pay with your 

income taxes such a ripoff I just paid $117 to file Federal, state and pull the $79 in 

fees out of my income tax RIP There goes 1/4 of my return 

Only good thing about turbotax is that it's fail proof and easy to file that's it 

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(1-5) 

Review Title Review Text 

2310 201599996 2022-02-17 

18:10:39 

TurboTax Live 

Deluxe 

1 Thieves Apparently this year, turbo tax has decided to steal people's money even though it has 

been free for year and years Did not know it would cost me $200 until I was 

completely done filing my taxes won't be using them again unless they change this 

stupidness 

2311 201594670 2022-02-17 

18:12:12 

TurboTax Live 

Deluxe 

3 NOT FREE SHOWS FREE FILING BUT ONCE YOU GET FUTHER CHARGES COME IN 

EVEN TO HAVE DEPOSITED TO YOUR BANK ACCOUNT 

2312 201595428 2022-02-17 

18:28:02 

TurboTax Online 

Premier 

1 High Filing Fee Will change how i file in the future You advertise so much about free filing than tack 

on a bunch of fees 

2313 201595500 2022-02-17 

18:29:44 

TurboTax Online 

Deluxe 

1 This Sucks "free always" oh yeah Totally explain why I had to pay money to do my taxes when I 

choose the lowest setting the entire time 

2314 201601307 2022-02-17 

18:35:45 

TurboTax Live 

Premier 

1 Scam Turbo Tax's thing is that it is FREE This is the second year I've filed my own taxes 

and they charged me almost 200$ for filing my federal taxes! Complete scam!!! 

2315 201596536 2022-02-17 

18:51:48 

TurboTax Online 

Deluxe 

4 Very User Friendly! Love it However, it did not allow me to use it for Free and mine was very easy 

2316 201596596 2022-02-17 

18:52:58 

TurboTax Online 

Deluxe 

1 Charged me for premium tax 

credits 

Usually i can file for free, but since i have "Premium tax credits" i had to pay $42 to 

file What a joke 

2317 201596700 2022-02-17 

18:55:23 

TurboTax Online 

Deluxe 

2 Invisible costs made me pay and isnt free said $39 and when we got to the end it charged $117 

2318 201602508 2022-02-17 

19:02:13 

TurboTax Live 

Deluxe 

1 I will not use TurboTax 

again 

You advertise free free free then after you get all the info down loaded you will not file 

untill I give you 119 00 I will take my return elsewhere next year Screw you 

2319 201603195 2022-02-17 

19:15:42 

TurboTax Online 

Deluxe 

1 I will never use it again $117 to file my simple return? Popping that on me at the end and telling me that its no 

longer free? Screw you guys Doing this in person is cheaper Never again 

2320 201597648 2022-02-17 

19:17:01 

TurboTax Live 

Self-Employed 

2 its fine, credit karma was 

better 

too many random fees Fee is you have more than a w2, fee for filing state, fee for 

filing state and federal together, fee for taking their fees out of the tax return itself 

Ridiculous 

WHy is a refund option through credit karma?! i used to do all of this for free through 

credit karma and now the send me here to be changed, and want me to create a new 

account to get the refund there?! 

2321 201598341 2022-02-17 

19:33:50 

TurboTax Live 

Basic 

5 Turbo tax Fees have gone up it’s not free free free ! I’m sure it’s an inflation thing 

2322 201605083 2022-02-17 

19:51:29 

TurboTax Online 

Premier 

1 Scam No matter what I tried even clicking file for free I had to pay for every fee just like 

every other year and I've been using them for 6 years Not to mention anytime I asked 

an expert for help they had no clue what I was taking about or was just a robot 

2323 201599113 2022-02-17 

19:52:09 

TurboTax Online 

Deluxe 

1 Fees Fees Fees Free immediately turned into $39, later picked up more fees totaling $117 

2324 201605859 2022-02-17 

20:08:22 

TurboTax Online 

Premier 

1 Bait and switch they will have you take the time to enter all of your tax information to only then turn 

around and charge you a $100 filing fee, even for federal returns I strongly 

recommend using a different service that will actually stay true to their word on free 

filing I guess we figured out turbo taxs' financial plan to afford the superbowl 

commercial! Boo to turbotax! 

2325 201606037 2022-02-17 

20:11:23 

TurboTax Online 

Deluxe 

1 Disappointed in False 

Advertising 

Advertised as FREE It was not free, took over 100 dollars from me 

2326 201603193 2022-02-17 

21:15:36 

TurboTax Online 

Deluxe 

2 Unclear charges Turbo tax charges are always so unclear They have now removed the EZ format all 

together that started the return charge off free I have used turbo tax for over 10 years 

and every year the charges change 

2327 201608949 2022-02-17 

21:17:09 

TurboTax Online 

Deluxe 

2 Turbo Tax is not really free TurboTax was easy to fill out and easy to use, but they do lie about it being free, I do 

not make more than 30k a year and still had to pay 40$ to file federal taxes and had to 

manually remove the extra 40$ deluxe charge because it automatically charged me the 

higher rate (122$ total) and It also pushes you to do your state taxes and when I called 

turbo tax asking why I was charged 77$ the man helping me said that the 40$ was the 

base charge (even though it was still labeled as deluxe) and that state taxes are not 

mandatory, why are they pushed so hard then I asked if I could get a refund and said 

since I already paid, there was nothing he could do In my opinion, turbo tax is easy to 

fill out but easy to get scammed by as well, and the free turbo tax does not really exist 

2328 201603357 2022-02-17 

21:18:53 

TurboTax Online 

Premier 

4 Best if long term user-Hidden 

fees 

This program is good for those who have used it because of its saving of past 

information It is, however, annoying to constantly find that this "free" program always 

requires you to pay for something You of course always learn you must pay AFTER 

putting in all your information, and there's a fee to pay the hidden fees with your tax 

return Since I'm a long term user, the benefits outweigh the downsides 

2329 201603867 2022-02-17 

21:28:47 

TurboTax Online 

Self Employed 

3 It's Not FREE All the commercials say its free but its not There is a fee if you have to do anything 

other than straight filing No deductions or expenses 

2330 201609491 2022-02-17 

21:29:08 

TurboTax Online 

Deluxe 

2 Shame they don't really have 

Free returns 

Don't really have Free Returns it is false advertising 

2331 201604384 2022-02-17 

21:38:52 

TurboTax Online 

Premier 

1 Rip Off Honestly I hate that this service forces you to repeatedly upgrade your package in 

order to prepare your taxes I can easily file my returns under the Free application but 

the site forces you to pay for extras time and time again that I really don’t need or 

utilize I hope they get hit with a nice lawsuit one day and are forced to pay back all 

these outrageous fees that gouge into people’s return for no reason 

2332 201576502 2022-02-17 

22:03:04 

TurboTax Online 

Premier 

2 charged for federal returns The system was fine, i chose it in order to upload 1099's however my federal returns 

was stated to be free, not the case at all Won't use again next year, I'll just go back to 

manually entering the data Shame on you!!! 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2333 201606218 2022-02-17 

22:15:10 

TurboTax Online 

Deluxe 

2 Turbo Tax isnt what they say 

they are 

Your advertisement says using Turbo Tax to file your taxes is free but you charged me 

39$ to use this service and another 39$ to have the option to pay the fee with my 

return! You have now charged me almost 80$ to use your service I'm not happy with 

this and will use your competitor next tax season 

2334 201611878 2022-02-17 

22:24:01 

TurboTax Online 

Deluxe 

1 free taxes is a lie Your free tax service just cost me 117 dollars!! If you are going to offer free services it 

should actually be free!! 

2335 201613138 2022-02-17 

22:47:40 

TurboTax Online 

Deluxe 

2 how come I was charged for 

a free filing 

how come I was charged for a free filing It was like a bait and switch Nothing free 

about this 

2336 201609085 2022-02-17 

23:20:16 

TurboTax Online 

Deluxe 

1 TurboTax overcharges The software is super glitchy and demands overpayment It won't allow you to file 

your taxes unless you pay hundreds of dollars, even if you qualify for free tax filing 

Don't use! 

2337 201609431 2022-02-17 

23:28:03 

TurboTax Live 

Deluxe 

3 easy enough would have liked to know pricing up front rather than after going through the entire 

process of data entry to know it would need to be an upgraded price oh well needed 

done so there isn't any avoiding it still, when it tells you it will be free even for full 

agent help and filing then switches to 200 for a simple filing kinda frustrating 

2338 201609510 2022-02-17 

23:29:38 

TurboTax Online 

Deluxe 

4 Easy and Painless but Very easy and painless and gives you plenty of time for a break or two One caveat: If 

you have a 1099-MISC like I got with my measly little Paid Family Leave benefits 

they dock you $29 00 + tax Then you find out that it's going to cost you $39 to file the 

State Return So what I thought was going to be free turned out to be $73+ but I guess 

in the big scheme of things not really all that unreasonable 

2339 201615358 2022-02-17 

23:36:57 

TurboTax Online 

Deluxe 

1 Stinks File for free simpkevreturn should niit have deadline If the same thing happens next 

year I will sue 

2340 201610352 2022-02-17 

23:49:14 

TurboTax Online 

Deluxe 

2 Misleading website for 

deluxe program 

Every year I try to file for free but turbo tax always finds a reason for me to pay for 

deluxe I normally deduct it out of my refund but they always take twice the amount 

So this time I paid with my card and it took only $39 This company doesnt advertise 

right and it's so irritating year after year Other then that I love the program to file 

2341 201580144 2022-02-18 

00:01:07 

TurboTax Online 

Federal Free 

Edition 

1 horrible starts off as a free but then charges you and false advertising i chose to get direct 

deposit with karma to get the bonus and nothing 

2342 201616704 2022-02-18 

00:06:57 

TurboTax Online 

Deluxe 

3 Gets worse every tax year Advertised as free but this website does not allow free options anymore I never used 

to have to pay file state and federal If there is a way around these fees, turbo tax 

should work on making this more available and clear to customers Seriously screw 

yall I'm not using this dumb site anymore 

2343 201611376 2022-02-18 

00:13:27 

TurboTax Online 

Deluxe 

2 Cost is misleading Says free or only $39 That's a lie Costs over a $100 

2344 201580715 2022-02-18 

00:15:36 

TurboTax Online 

Premier 

1 Turbo Tax is a scam of 

money 

They charge a lot I did my taxes with Turbo tax last year It says it looks like you did 

not file with us They just want you to upgrade to take your money there was no 

where I can find my taxes from last year Even though I filed with them It is a a cacm 

It will be my last year filing with Turbo tax Also they take the money before you even 

e file Crazy Advertising of free version is a big lie 

2345 201612086 2022-02-18 

00:27:55 

TurboTax Online 

Deluxe 

4 Turbo tax is Amazing makes 

life simple for me 

Ive been using Turbo Tax for 8 years i like the ideal of being able to sit in the privacy 

of my own home and not have to make an appt somewhere if i am unsure of anything 

it explains in detail I also like that i can just have the fees taken from my fed return 

very convenient Will continue to use Turbo Tax although it always tells me its free 

but ive always had to pay but i would have to pay if i had someone prepare them 

2346 201612225 2022-02-18 

00:30:37 

TurboTax Online 

Premier 

4 Where is the "Free" On every commercial I see that TurboTax is free but I saw no way to do it for free and 

had to pay $80 I liked the product though and everything flows smoothly 

2347 201612388 2022-02-18 

00:34:18 

TurboTax Online 

Deluxe 

2 Let down It wasn’t free for me or gave me the option to be free 

2348 201613143 2022-02-18 

00:47:48 

TurboTax Online 

Premier 

1 Very Sneaky Company They wait until you are done with everything to tell you that you have to upgrade to 

file certain things I tried to pay with my debit card to avoid the fee they snuck in for 

paying with your refund, and of course, it did not work I was forced to pay more 

money They want to SQUEEZE every last penny out of you Use TaxAct FreeFile and 

skip the thievery 

2349 201613368 2022-02-18 

00:52:19 

TurboTax Online 

Deluxe 

2 Fees you don't notice Supposed to be free but I have paid every year Don't understand 

2350 201614211 2022-02-18 

01:10:23 

TurboTax Online 

Deluxe 

1 They Suck! They repeatedly said the free service, was indeed, free However, when finalizing the 

return, all of a sudden Turbotax couldn't cover something and the service was no 

longer free If that's the case, then tell customers up front, not at the very end of the 

process If I could give negative stars, I would 

2351 201619627 2022-02-18 

01:12:41 

TurboTax Online 

Deluxe 

1 sucks told me it was gonna be free then charge me bait and switch and the couldnt efile it 

and i had to print it out to mail it 

2352 201619660 2022-02-18 

01:13:21 

TurboTax Online 

Deluxe 

1 TurboTax is great! At lying Was a great place to file with, about 4 years ago Now they just advertise everything as 

free with so many hidden fees at the end and they don’t care about your refund amount 

at all 

2353 201615061 2022-02-18 

01:30:21 

TurboTax Live 

Basic 

2 Sneaky ways to charge 

money 

I filled out my tax return and was hoping it would be free to do so but it was not State 

charged $49 but "TurboTax Live Delux" was trying to charge me $117 when I never 

wanted that Anytime I tried to fix it, it would just circle back to the same thing I 

finally figured out how to clear everything out and restart but it was a waste of an hour 

of work 

2354 201615795 2022-02-18 

01:46:52 

TurboTax Online 

Deluxe 

2 Doublecharged i've been using turbo tax for four years and its always something When i filed my 

2021 taxes I was double charged for HAVING to use turbo tax deluxe for filling my 

college 1098T form It was 39$ for the deluxe service and another $39 to pay this fee 

using my refund resulting in a $78 fee just for filling my taxes on a free service 

website 

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(1-5) 

Review Title Review Text 

2355 201615973 2022-02-18 

01:51:08 

TurboTax Online 

Deluxe 

4 Great app easy to use I wish that the free was free, there is always a way to the extra $39 out of you don't 

mind pay the filing or uprade fee, but both Where is the FREE in that 

2356 201585947 2022-02-18 

01:52:41 

TurboTax Online 

Deluxe 

1 Horrible, NEVER USE THIS 

SERVICE 

Turbo Tax always does this and I for some reason go back to it because I'm just sick 

and tired of starting all over with a different company But Turbo Tax advertises free 

and then they'll find some excuse for you to NOT be able to file for free and say you've 

got this form and that form so you HAVE to choose the one that costs money, then 

when you finally cave in you have to pay that same amount for state and federal which 

is now $80 to file from what you thought would be FREE THEN they say well since 

you want the money to be taken out of your return that's ANOTHER $40 charge What 

the heck?! They just keep adding fee after fee DO NOT TRUST THEM 

2357 201616280 2022-02-18 

01:58:07 

TurboTax Online 

Self Employed 

4 Easy to use! Turbo Tax is easy to use for the filing of your taxes Only frustrating thing was I 

couldn’t figure out how to switch it from Self Employed to free filing 

2358 201616668 2022-02-18 

02:06:05 

TurboTax Live 

Deluxe 

3 Turbotax This was relatively easy to use but it takes a long time The chats with the staff were 

unhelpful I had more luck chatting with the robot It is really hard to go back and 

change things if there was a mistake This site makes it seem like it is going to be 

free/cheap but after one mistake I was unable to file for free anymore 

2359 201587876 2022-02-18 

02:22:51 

TurboTax Online 

Deluxe 

1 Turbo Tax SCAM of 2022-

wish i could give 0 stars 

I am very disappointed with TT this year Multiple times they made me confused with 

wording and such, clearly on purpose They also try to trick you to send all your 

money to some creepy brand new credit karma account that youre unfamiliar with, etc 

etc Then they force you to have to pick the non-free filing option, which charges you 

$39 for each state file, and the $39 for simply having the option to choose how to pay 

for this fee TURBO TAX IS NOW ROBBING PEOPLE OF THIER MONEY AFER 

ADVERTISING THIER TAX RETURN SERVICE AS A FREE SERVICE I WILL 

NEVER BE USING TURBO TAX AGAIN SUPER DISAPPOINTED IN THIS 

SERVICE 

2360 201618195 2022-02-18 

02:38:12 

TurboTax Online 

Deluxe 

3 wanted to do free version, but 

had to upgrade 

Did all the work then said I had to upgrade for one form used to be able to print and 

mail state for free Bought key code for less money, but would not transfer to website I 

did all the work on 

2361 201619803 2022-02-18 

03:16:53 

TurboTax Online 

Deluxe 

4 It is easy to use, but it wasn't 

free for me 

I used to really love TurboTax now I still really like it a lot the only thing I dislike 

about it is that it used to be totally free and now you have to pay for it and you don't 

find that out right at the beginning either you find out once you started then when 

you're finished and it tells you the total for the state and federal fees you think okay 

well I have to go ahead and pay it and then a little bit later you find out that there's yet 

another fee that wasn't taken into account when it gave you the total for the fees it's 

just kind of disappointing that it changed so much so quickly but I'm sure I will use 

TurboTax again in the future because it is easy to use and I like the way that the site is 

designed it's very intuitive and very simple to get through 

2362 201619811 2022-02-18 

03:17:09 

TurboTax Online 

Deluxe 

1 I was fooled by a tic tok ad I started my return with turbo tax because I seen an ad on the tictok app stating the 

federal refund file is free, not only was I charged 39 00 I was also charged an 

additional 39 00 because I choose for turbotax to take the payment from my refund 

so I was charged double for something that was advertised as free I'm disappointed 

2363 201619867 2022-02-18 

03:18:31 

TurboTax Online 

Deluxe 

1 Problems this year I usually love and recommend turbotax This year it seemed tedious and expensive 

when it's usually free I needed one extra form and it cost me nearly 80$ and I got a lot 

of popup pages trying to get me to pay more or sign up for other services Sadly this 

will be the last year I use this site 

2364 201620948 2022-02-18 

03:46:13 

TurboTax Online 

Deluxe 

2 its not free paid 117 I try to understand why they were charging me but couldn't find a clear 

explanation so its not free 

2365 201621683 2022-02-18 

04:05:54 

TurboTax Online 

Deluxe 

1 TurboTax is the absolute 

worst 

TurboTax is supposed to be quick, easy, and free It ended up being rigorous, 

expensive and time consuming I'm finding another service for next year's taxes 

2366 201595652 2022-02-18 

04:32:37 

TurboTax Online 

Deluxe 

1 tax pirates great service but shouldn't require paying for the most basic tax forms to be used such 

as 1095-a for my HEALTHCARE and then try to double charge for the convince of 

taking the required upgrade cost out of the refund turbo tax is supposed to have a 

federally funded free tax platform and I'm going to have to switch next year over these 

bogus money grabs 

2367 201637412 2022-02-18 

05:47:08 

TurboTax Online 

Deluxe 

2 Sneaky Fee I am not happy that when I got to the end and opted to have the Turbotax fee deducted 

that it doubled the fee!!! To being with I use to be able to do it for free but because I 

have an HSA which is easy to do I have to pay I am just not happy that the Fee is not 

transparent in the beginning 

2368 201639889 2022-02-18 

06:04:07 

TurboTax Online 

Deluxe 

1 forces you to pay extra Turbotax used to be free Now every year it gets more expensive and it forces 

payments on you to file it started at 0 00, then 39 00 and then 79 00 in the end 

horrible experience when you barely make any money to begin with 

2369 201640841 2022-02-18 

07:15:03 

TurboTax Live 

Full Service 

Deluxe 

1 Turbo tax is expensive!!!! Good but the fee was supposed to be free but the agent waited till the end of the 

promotion to do my taxes 

2370 201643077 2022-02-18 

11:44:17 

TurboTax Online 

Deluxe 

3 not free as advertised Not free as advertised Website found some way to get money out of the deal 

2371 201654871 2022-02-18 

14:09:13 

TurboTax Online 

Deluxe 

1 Wont use again Its completely ridiculous that I keep saying no to upgrade to deluxe and when its time 

to file you tell me that I HAVE to do it in order to file You advertise to file your taxes 

for free then charge me $117 00 to file GABAGE 

2372 201654935 2022-02-18 

14:11:23 

TurboTax Online 

Deluxe 

2 Your commercials say that 

your'e free 

Every year I see the commercials that say you are a free tax filing service yet you 

charge me over $100 to file every year If it is not free for a broke college student who 

is in the lowest tax bracket, then who exactly is it free for? 

2373 201657754 2022-02-18 

15:18:43 

TurboTax Online 

Deluxe 

2 Turbo tax is too expensive 

for one document 

What happened to my free filing $78 00 is not free 

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(1-5) 

Review Title Review Text 

2374 201658627 2022-02-18 

15:37:47 

TurboTax Online 

Premier 

1 REMEMBER WHEN THIS 

WAS FREE? 

for the last two tax seasons i had to pay turbotax more than i've ever had to pay before 

and i don't have kids a spouse or a houses this is ridiculous they advertise as free and 

even for the most basic returns it is not free anymore 

2375 201659766 2022-02-18 

16:07:27 

TurboTax Online 

Premier 

3 TurboTax is becoming more 

expensive each year 

I don't mind taking the time to file my own taxes using TurboTax but it seems every 

year I start off with the free version and by the end of things I'm paying $100 to file my 

taxes I'm considering using a tax professional in the future if the costs will continue to 

be hiked 

2376 201662227 2022-02-18 

16:49:41 

TurboTax Live 

Deluxe 

4 Turbo tax cost Turbo Tax is user friendly Why is it advertised as a free service? Have used for many 

years and always a fee 

2377 201662615 2022-02-18 

16:58:16 

TurboTax Online 

Self Employed 

2 TurboTax is expensive! Advertising free tax preparation with live help, that in the end cost $200 

2378 201663048 2022-02-18 

17:07:06 

TurboTax Online 

Premier 

2 Hidden fees it is overly expensive when you're hit with the hidden fees at the end of the process 

HRBlock is completely free with no hidden fees They will be who i use after this year 

2379 201663850 2022-02-18 

17:11:53 

TurboTax Online 

Deluxe 

2 Some hidden charges Start with file for free then I end up paying $78 

2380 201667770 2022-02-18 

17:18:19 

TurboTax Online 

Deluxe 

1 Hidden Fees Should have been free yet i paid $117 in fees A ripoff and I will be filing somewhere 

else next year 

2381 201670263 2022-02-18 

17:24:51 

TurboTax Online 

Deluxe 

2 not a free service long and drawn out over paid to use a free service sucked more out to pay out of return 

2382 201670675 2022-02-18 

17:32:04 

TurboTax Online 

Deluxe 

3 Way to sneak in fee’s I think you should stop advertising free services when you keep sneaking in ways to 

charge people We can’t help that we had to receive unemployment due to the 

pandemic, I guess that is your way to ensure you get payment, then to charge for each 

file and then to use the refund to pay If we weren’t in such a hardship I wouldn’t mind 

paying the fee but I had no choice but to use that option as my bank account is 

suffering due to the pandemic So thank you for taking an additional $39 99 for a total 

of $117 00 It’s cool we don’t need the money as much as you we can skip a meal or 

two 

2383 201673737 2022-02-18 

17:51:13 

TurboTax Live 

Deluxe 

2 A little manipulative I was informed at the end of my free e-file that I had to upgrade to receive a credit I 

qualified for instead of at the point when I applied the credit In order for me to 

compare for my maximum refund, I would have had to completely restart my filing and 

compare how much I would have lost to drop the "American Opportunity credit " I 

decided to just bite the bullet and pay for the upgrade since my time is still valuable 

The product itself is a fair product, but nothing more than fair I will be using an 

accountant next year as that is now cheaper than using TurboTax 

2384 201679322 2022-02-18 

17:53:59 

TurboTax Live 

Premier 

1 Predatory Do not select 

Extra Options 

After many consecutive years of using turbo tax, I won't use it ever again I selected a 

higher level option with premier access thinking I *might need it at some point I 

didn't, so as I was prepping to file, I tried to change my options Nope, not able to The 

solution from customer service: clear your filing and start over (meaning, redo your 

taxes completely) That is predatory business in my opinion, and I'm disgusted by it I 

will not use this service next year for those just starting to file - DO NOT SELECT 

PREMIER ANYTHING YOU WILL BE STUCK PAYING FOR IT The start for free 

is VERY misleading 

2385 201674188 2022-02-18 

18:00:46 

TurboTax Online 

Deluxe 

1 TurboTax is GARBAGE!!!! Not only do they over charge for HORRIBLE and glitched filled service, they add 

additional hidden fees at the very end And even tho they advertise a “free version” 

you’re still forced to pay at the end TurboTax is horrible I will not be using it ever 

again 

2386 201674543 2022-02-18 

18:06:43 

TurboTax Online 

Deluxe 

1 Shady Fees I understand and have no problem with fees when they are properly stated However 

when you claim a standard file is free, then it goes from that to $39 00 then from that 

to $79? You pretty much charge a convience fee for taking out you fee from the 

refund Please dont send me back to H&R I have used Turbo for the past 5 years now 

bringing other family along with me to use Turbo 

2387 201674785 2022-02-18 

18:12:15 

TurboTax Online 

Premier 

2 Always unexpected fees I went from free to paying $69 because of stocks to $108 at check out 

2388 201675647 2022-02-18 

18:29:39 

TurboTax Online 

Deluxe 

2 Not "Totally Free" as stated 

in commercials 

I always loved using Turbo Tax But the commercials are not true! 

Totally free??? Untrue statement and the fees have gone up 

And this year pushing the Credit Karma Account???? 

No option for paper check in the mail at "No Cost" 

When I started using Turbo Tax it was a flat fee Not Anymore! 

2389 201676099 2022-02-18 

18:40:46 

TurboTax Online 

Deluxe 

1 File for free are lies They say file for free when they keep upcharging you and keep asking you to get the 

better version 

2390 201676380 2022-02-18 

18:47:52 

TurboTax Live 

Deluxe 

1 Don't tell people it free when 

it's not! 

you start by telling everyone it's free than charge them when they try to file and than 

tell them , Oh guess what you need to talk our tax advisor!! thats going to cost you gut 

didnt do nothing!!! 

2391 201683926 2022-02-18 

18:58:01 

TurboTax Online 

Deluxe 

1 Same as any company These people are a scam Filing is not free it cost me $80 Highway robbery, shaking 

my head 

2392 201677995 2022-02-18 

19:28:34 

TurboTax Online 

Self Employed 

3 LOT OF WORK LOT OF WORK AND PRICE KEEPS GOING UP AS YOU GO AIN't no free 

2393 201678475 2022-02-18 

19:40:20 

TurboTax Online 

Federal Free 

Edition 

3 Turbo Tax was okay I did not like that I could not file for free and only had the option to purchase the Plus 

or Upgrade options 

2394 201679217 2022-02-18 

19:51:13 

TurboTax Live 

Deluxe 

2 NOT FREE I chose the free version, and after I finished the entire process, it said it cannot go 

further until I choose the $115 version, because I was a student Then it added the state 

filing fee, and another $44 fee for premium service I don't remember choosing, and I 

couldn't remove that service So my "free" experience ended up costing me over $200 

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(1-5) 

Review Title Review Text 

2395 201679267 2022-02-18 

19:52:28 

TurboTax Online 

Deluxe 

3 It took me from FREE to 

$117 ! 

This is very confusing to do What happened to the free filing ? I sent in questions too! 

Never got an answer I will be look for another tax service next year Also, I tried to 

sign back in and It wouldn t let me till this morning ! This service is NOT worth the 

price ! 

2396 201687829 2022-02-18 

19:58:46 

TurboTax Online 

Deluxe 

3 Ehh While it is convenient and apparently free when you start it does not stay that way 

Right at the end it tells you your tax return is too complicated to be free if you are a 

student, or have dependents, or file in any other states At this point when you have 

completed all the work you either pay them or have to start over with a new company 

Felt pretty sneaky to me 

2397 201679705 2022-02-18 

20:03:45 

TurboTax Online 

Deluxe 

2 Terrible The filing part is made easy, but they constantly bombard you with ads for upgrading 

and the website is ridiculously slow They also advertise free filing but of course, it is 

NOT free With the amount they charge to file online you may as well spend 6 hours 

getting them prepared by someone in person 

2398 201688656 2022-02-18 

20:18:08 

TurboTax Online 

Deluxe 

1 Moneygrabbers Used to be easy to efile my taxes on here or taxact, now both are moneygrabbing 

shitshows that ask you every 10 slides if you want to pay more for no reason Also 

telling you state filings are free with federal deluxe and then still charge you 40 more 

dollars for filing state 

2399 201689429 2022-02-18 

20:27:00 

TurboTax Live 

Deluxe 

3 Turbo tax is ok 8yrs of filling with this system and it still asks to verify every last detail which is good 

but damned annoying Not every thing entered needs a 6 question review For being 

intuitive software it surely isn't intuitive at all Plus The price keeps changing $187, 

Free, $207 Frustrating as hell! 

2400 201682051 2022-02-18 

20:33:31 

TurboTax Live 

Deluxe 

4 Review - I don't like the fact that they tell you that you can file for free, and then by the time you 

are done, you have a bill for $207 00, which does not seem to be free 

2401 201683615 2022-02-18 

20:51:54 

TurboTax Online 

Deluxe 

1 Easy, but bombards you with 

money grabs 

Easy to use Turbo tax annoys me with constant efforts to get me to sign up for more 

expensive additions I wanted to use the free edition, but the program signed me up 

with deluxe ( I had to use that last year) and by the time I had realized this, I already 

paid $80 

2402 201685056 2022-02-18 

21:17:57 

TurboTax Online 

Deluxe 

1 Rip off TurboTax has gotten so expensive! I will be filing my return anywhere else to save 

money next year So much for free tax filing from TurboTax like advertised 

2403 201685317 2022-02-18 

21:22:40 

TurboTax Live 

Basic 

3 needs to more clear Turbotax free should also have disclaimer about not if you have state tax 

2404 201685511 2022-02-18 

21:26:43 

TurboTax Online 

Deluxe 

4 pretty easy I pretty much like Turbo Tax, but does anyone actually use the free version? My taxes 

are pretty basic, and I still pay for the services 

2405 201685717 2022-02-18 

21:31:29 

TurboTax Online 

Deluxe 

2 Turbo Tax False Info Each year Turbo Tax advertises that you can file for free but that is not the case I was 

even sent an apology email last year for being charged and was told I could file for free 

this year but was charged $39 for filing, $39 for Federal and $39 for State for a total 0f 

$114 

2406 201686975 2022-02-18 

21:41:37 

TurboTax Online 

Deluxe 

4 Turbo tax is a good service The only complaint I have is the fact that I filed a simple return which is supposed to 

be free and I was charged I would like someone to call me and tell me why 

2407 201693147 2022-02-18 

21:49:52 

TurboTax Online 

Deluxe 

1 false advertisement All the adds claim that filing with turbotax is free however once you file there are fees 

for both federal and state taxes and turbotax claims that they have to charge then 

don't advertise that you're free 

2408 201687689 2022-02-18 

21:55:50 

TurboTax Online 

Premier 

2 Too Expensive when 

advertised file for free 

They advertise as free but Its not free Should be free according to advertisement on 

tv If it's not going to be free don't advertise free 

2409 201693418 2022-02-18 

21:57:06 

TurboTax Online 

Self Employed 

1 Lies Sure says on tv and everywhere else that you can file for free but they taking $167 out 

of my return for fees Sure seem like they told me the truth f-ing liars 

2410 201690682 2022-02-18 

22:55:21 

TurboTax Online 

Deluxe 

2 tricky pricing the first time i used turbo tax it was easy and free and now there is an extra fee for 

silly thing and for every thing on this simple return I had used credit karma but they 

changed to cash app and didn't have things in working order but credit karma was the 

best I have had as far as easy and actually is "free" 

2411 201691609 2022-02-18 

23:16:38 

TurboTax Live 

Deluxe 

4 I’ll use again It wasn’t free like advertised, however it was still cheaper than going somewhere else 

It definitely was user friendly and the professional’s answered my questions quickly 

and in detail 

2412 201692926 2022-02-18 

23:45:19 

TurboTax Live 

Deluxe 

2 Hidden Fees They make you think you're filing for free and then trick you at the end and tell you 

that you can't finish filing without upgrading Even after agreeing to the upgrade they 

add other expenses and taxes that you don't see until you've already entered your credit 

card information and agreed to payment So you start thinking you'll pay $0, then 

eventually agree to paying $110, but in the end get charged for $178 So much for a 

tax refund 

2413 201697197 2022-02-19 

00:00:24 

TurboTax Online 

Deluxe 

1 Misleading and Horrible Turbo Tax advertises free filings for simple returns I am a normal W-2 worker I am 

24 so no abnormal streams of income literally just my job However because I have an 

employer contribution plan and have a tax credit for my state of $21 I had to pay $80 

to turbo tax to file my taxes And when I mistakenly entered the wrong option and 

went back to correct the mistake turbo taxes platform would not let me select a 

different option I had to physically delete the entire state filing section and restart I 

tried call customer service number i found online, THEY CHARGE YOU $30 JUST 

TO TALK TO SOMEONE TURBO TAX IS THE BIGGEST SCAM EVER file your 

taxes anywhere else, or don't file at all, anything is better than them Would give 0 

stars if possible, never filing with them again 

2414 201697230 2022-02-19 

00:01:31 

TurboTax Online 

Premier 

1 Money Hungry Company 

that simply gets the job done 

Turbo Tax Seems to have strategically planned free tax deadlines so those who may 

have simply experimented in the stock market will have to pay fee's Via document 

receival dates I am not pleased with that 

2415 201693624 2022-02-19 

00:02:12 

TurboTax Live 

Deluxe 

1 Do Not allow you to use the 

free program 

I opted for free file, not only did I get charged fee but also had a charge for direct 

deposit So sad 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2416 201693626 2022-02-19 

00:02:14 

TurboTax Online 

Deluxe 

1 Not happy I think its horrible that you make people go all the way through their taxes and then 

determine that because they has an employer paid HSA that they didn't even contribute 

to, they go from a free return to having to pay for not only the program, but the filing 

as well 

2417 201697780 2022-02-19 

00:21:29 

TurboTax Online 

Deluxe 

1 hate this service I cannot believe i bought into this service under the guise of it being free only to be hit 

by hidden fees too far into the process to be able to back out unprofessional and 

shady hidden fees are literally theft 

2418 201694288 2022-02-19 

00:25:00 

TurboTax Online 

Deluxe 

3 Awsome I really was not Aware that I had used the Deluxe 

I thought I was doing them for Free then i found out at the end i owed over $100 00 

2419 201698331 2022-02-19 

00:37:44 

TurboTax Online 

Deluxe 

1 TurboTax is Horrible! First off what started as free filing ended up costing $122 then when i had an issue 

filing the support that was supposedly included in the tax filing package was nowhere 

to be found HR Block has online tax service, think I'll try them next year Avoid if 

possible 

2420 201694901 2022-02-19 

00:44:18 

TurboTax Online 

Deluxe 

3 So many fees I loved Turbo tax until they asked me to pay them more money to file even though we 

make less than the avarage and it's supposed to be for free Reasons why I filed was 

because they have all my previous info and it's much easier but I am going to go with a 

free service next year 

2421 201698518 2022-02-19 

00:44:37 

TurboTax Online 

Deluxe 

3 Turbo Tax Charges Forces 

You Upgrade 

Turbo Tac Forces you to upgrade from their “free” eFile service if you have a HSA 

This is disappointing I do give them credit for making it easy to go through 

2422 201698597 2022-02-19 

00:47:05 

TurboTax Live 

Deluxe 

1 Turbotax isnt free this experience was ghetto, 10/10 would not recommend, says its free but if you have 

unemployment compensation only it makes you pay 109 to upgrade, then they tack on 

an extra 49 for state, and then an extra 39 just to pay for it with your refund so if your 

refund is small they make it smaller 

2423 201695127 2022-02-19 

00:51:52 

TurboTax Online 

Deluxe 

1 lied Free Guarantee $0 fed $0 state $0 to file 

That is the ad for turbo tax and yet they charged me $63 How is that free??? 

Next year we are going with another company because they lied 

2424 201695266 2022-02-19 

00:55:26 

TurboTax Online 

Premier 

2 Turbo tax isn't Free Upsells 

everything 

Turbo tax is fine, but a tad dishonest when it comes to the payment I mean you see all 

these commercials about how free it is but when it comes down to file you've got to 

hand over money They hold you hostage and try and upsell you on products you 

probably don't need I wouldn't mind paying for a service if they were just upfront 

about it Feels like I'm being hustled but i'm to tired to not just click the pay button 

Also the user interface is smooth but really dumbed down 

2425 201695822 2022-02-19 

01:15:03 

TurboTax Online 

Self Employed 

1 Misleading information on 

the Quickbooks INtegrati 

it makes filing taxes easy but I paid for quickbooks self employed with turbo tax self 

employed with an understanding that filing my self employment tax would be included 

in that monthly subscription fee It wasn't - I was still charged to file my federal taxes 

even after paying for months I was on the phone for hours trying to sort it out, I was 

referred to some 3rd party vendor who wanted to access my computer, I called intuit 

again and was told I can only file 1040 schedule c for free - 1099's don't count in the 

subscription price which is pretty misleading since it is "self employed" and a lot of 

self employed people get 1099s I am really disappoint and will look for another 

integration for my taxes and book keeping 

2426 201696478 2022-02-19 

01:36:46 

TurboTax Online 

Deluxe 

1 BUNCH OF GARBAGE!! I thought I was using the free version of TurboTax and then I thought it was only 

going to pay $39 When I realized my credit card got charged $89, I was freaking out! 

I am on a fixed income and I can’t afford this but I’m stuck with it I’m hopping mad! 

Never again! 

2427 201696650 2022-02-19 

01:42:39 

TurboTax Live 

Basic 

1 Very Misleading weve been through a Pandemic , people out of work , Paying ridiculous prices for gas 

and food and every year Turbo tax advertises free free free but somehow i end up 

having to cough up 80 bucks to file and you put it in the fine print at the end when you 

spend all this time doing it and dont really want to endure the hassle of going through 

another company to get this done its not right , THIS YEAR especially you guys 

should be ashamed of yourselves 

2428 201698528 2022-02-19 

02:45:06 

TurboTax Online 

Deluxe 

3 Good but Sneaky As far as tax prep is concerned, TurboTax is amazing However, I feel the prices are 

misrepresented Turbo Tax free turned into turbo tax plus because I had an HSA Then 

once I got to the end, I realized the fee for State wasn't included I opted to pay from 

the refund itself and that was another fee In the end I went from the Free edition to 

paying $115 I believe I would have had a better experience in a brick and mortar 

store I've used turbotax for years, but honestly this software is probably best for 

someone who can get by with the simple return 

2429 201698580 2022-02-19 

02:46:37 

TurboTax Live 

Full Service Basic 

3 Hey TurboTax is awesome 

however 

This year, it was just confusing; and I dont know if it was this years W2 or TurboTaxs 

setup but I had difficulty being walked though the setup and much preferred "enter the 

amount in box 'x' from form 'y' 

So i went with the route of have the live staff file for me for free(just a basic 1040ez) 

and that helped out quite a bit 

2430 201701992 2022-02-19 

03:00:56 

TurboTax Online 

Deluxe 

3 Misleading AD Free to fill out but have to pay fees to file It shouldn't be advertised as free at all when 

you actually pay a fee False advertisement 

2431 201702150 2022-02-19 

03:06:41 

TurboTax Live 

Full Service 

Deluxe 

1 Hidden feea Turns out a $47 00 tax credit they found for me ended up costing me $269 00 I'm 

expert fee's I was told in the beginning that my taxes would be free to file them for 

me Then it cost me $269 00 to file my federal and $49 00 to file my state Stay away 

from this scam and do your taxes yourself 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2432 201699230 2022-02-19 

03:07:18 

TurboTax Live 

Deluxe 

4 Disappointed in increase of 

charges 

I’ve used turbo tax for years and have loved it This year I was disappointed that I was 

MADE to upgrade in order to continue $119 additional that did not increase my 

refund at all- it changed nothing, but would not let me continue to file without the 

upgrade- it wasn’t an option it was a requirement I did not like that and don’t 

understand why it was a requirement Only reason I consented was because I had 

already completed my taxes and was at the filing option abs did not wish to begin all 

over with a new tax service Also, in years past my state was free, not this year This 

year it cost more than double to use turbo tax than so years in the past Other than that, 

the service is great and easy to use 

2433 201665014 2022-02-19 

03:13:42 

TurboTax Online 

Self Employed 

1 Can't stand TurboTax I feel like every year I've used then they scam me They let you get all the way through 

your taxes and then surprise you end up having to pay when you thought you were 

using the free version or there are extra fees This year I did my taxes with then to get a 

refund advance Guess what? Couldn't get that either And I was all the way fine with 

my taxes and didn't want to start all the way over with another company I will 

NEVER use them again after this year and I will NEVER recommend then to anyone 

2434 201702514 2022-02-19 

03:28:09 

TurboTax Online 

Deluxe 

1 turbotax is horrible i wouldn't recommend using turbotax they have unexpected fees and its most definitely 

not free don't fall for it!!!! 

2435 201702519 2022-02-19 

03:28:26 

TurboTax Online 

Self Employed 

1 It's not actually free Ah yes, give me ads everywhere saying it's free to file your taxes! $137 98 and 3 hours 

later, I've finally filed my taxes Seriously? It's always been free in the past Now it 

costs money to do something the government is making difficult because of Intuit 

lobbyist?? Are you heckin serious?!?!?! I will absolutely not use turbo tax next year 

because of these false advertisements and lies 

2436 201670862 2022-02-19 

03:35:49 

TurboTax Live 

Deluxe 

1 Feel Ripped Off!! I had searched on Free Tax Filing but then they ultimately charged me $119 plus fee to 

take out of my refund since I am unemployed and can't pay any other way REALLY 

UPSET 

2437 201700177 2022-02-19 

03:37:08 

TurboTax Online 

Deluxe 

2 I enjoy Turbo Tax but I have been using Turbo Tax for years and have always enjoy the process Turbo Tax 

has made filing taxes easy, understandable and convenient This year with my new job, 

I got a HSA for the first time I did not like how at the end of filing my taxes I was 

forced to upgrade and pay for Turbo Tax Deluxe, just because I have a HSA I was 

really disappointed that having this account changed the process when I have been 

using Turbo Tax Free addition for years 

2438 201701000 2022-02-19 

04:13:12 

TurboTax Online 

Deluxe 

3 Turbotax made it easy to file 

from your bed 

I thought Turbotax was free to file, but that clearly isn't true 

2439 201701099 2022-02-19 

04:18:15 

TurboTax Online 

Deluxe 

1 hustlers this use to be free but it seems even now using the basic edition it cost me $117 

dollers to file anyway to make a buck i guess! 

2440 201675702 2022-02-19 

04:30:58 

TurboTax Online 

Deluxe 

1 Turbo tax is terrible and has 

false advertisement 

Turbo tax is advertised as free filing, but actually it is not free filing it cost x amount 

every time 

2441 201701770 2022-02-19 

04:50:38 

TurboTax Online 

Deluxe 

3 Turbo Tax is ok I was able to file my taxes myself, but it wasn't Free 

2442 201701959 2022-02-19 

04:59:17 

TurboTax Live 

Premier 

4 Awesome but not free for 

military 

Love turbo tax, however not free for military like they advertise If you choose to 

request live help due to question and you have to file state taxes, they will charge you 

for that 

2443 201702263 2022-02-19 

05:11:22 

TurboTax Online 

Deluxe 

2 Should be free With the number of ads and up sales they constantly push, the product should be free 

It's basically nothing but a giant ad that constantly nags It's so blatant that it'd make 

comcast blush 

2444 201705728 2022-02-19 

11:50:25 

TurboTax Online 

Federal Free 

Edition 

4 TurboTax is great So easy to use however, it’s not exactly free because you really need to add the $30 

stuff to make it complete Still Not a bad price and it saves my info every year 

2445 201709861 2022-02-19 

14:25:48 

TurboTax Online 

Deluxe 

5 TurboTax is so easy and 

reliable 

This is the premiere way to file imho I will always use TurboTax even if it's not free 

2446 201711104 2022-02-19 

14:56:24 

TurboTax Online 

Deluxe 

2 just no please don't force people to pay for services they didn't ask for i specifically selected 

free turbo tax and by the end it was making me pay for deluxe 

2447 201714030 2022-02-19 

15:47:18 

TurboTax Online 

Deluxe 

3 Turbo Tax is good The system itself is user friendly and easy to understand but the whole concept of 

telling you that it is "free" up until the point of actually filing your taxes is a huge 

turnoff Went through the whole process of doing it "free" and then spent a total of 

$156 in fees at the end to actually file my taxes The transparency of your services 

should be more clear 

2448 201714503 2022-02-19 

15:58:16 

TurboTax Online 

Deluxe 

2 Not what I expected It was fine until the end While I understand having to pay to use the program I 

disagree with having pay you an additional amount to efile I thought efiling was free 

for Federal tax return I chose not to have my state efiled and yet I'm charged an 

additional fee I will look for another service for the future I've been a faithful user of 

Turbotax for decades and now you do this Disgraceful 

2449 201714815 2022-02-19 

16:04:57 

TurboTax Online 

Deluxe 

3 not free free fre your commercials say free, free, free but it isn't 

2450 201715227 2022-02-19 

16:10:43 

TurboTax Online 

Premier 

1 Terrible Service I paid so much compared to the competition and it wasnt even easy to use and 

extremely buggy I did the same thing I could have done on Creditkarma but not for 

free 

2451 201715820 2022-02-19 

16:20:01 

TurboTax Live 

Deluxe 

1 $200 to file a simple return 

This is insane 

Forced to upgrade to deluxe bc I withdrew my retirement last year and it created a 

"special" tax situation So now instead of filing for FREE, or just paying the $100 

Deluxe package, which was fine, I suddenly have to pay almost $50 to efile fed and 

state EACH And can't even get a cash advance bc I don't want the Credit Karma card 

I've been loyal to Turbo Tax ever since I first started having to file my taxes in 2003 I 

won't be using Turbo Tax in the future Not ever No way 

2452 201723999 2022-02-19 

17:11:20 

TurboTax Online 

Deluxe 

3 Good enough Y’all lied it wasn’t free but it wasn’t bad either Simple file and simple steps 

2453 201719008 2022-02-19 

17:26:24 

TurboTax Live 

Full Service 

Premier 

1 Surprise fees at the ended 

cost me over $400 

I started a "free" return and ended up being charged over $400 for the premiere version 

with full service fees No mention of anything until after I had submitted everything 

and was ready to file 

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(1-5) 

Review Title Review Text 

2454 201720197 2022-02-19 

17:49:46 

TurboTax Online 

Deluxe 

1 Turbo Tax sucks Turbo Tax says it's free but tags on all these additional fees at the end 

2455 201720206 2022-02-19 

17:50:02 

TurboTax Live 

Deluxe 

1 Turbo tax is not free - it's 

disappointing 

I go through the ENTIRE process thinking it's free - at the end Oh now you have a 

retirement credit now it' over $100 to file your taxes What a waste of time 

2456 201720905 2022-02-19 

18:04:25 

TurboTax Live 

Deluxe 

1 No Breaks for the Poor! I used Turbo Tax in the past and found it useful This year, I felt the fees were 

extremely high for someone with the salary I have The advertisement to file for free 

was misleading and I ended up paying over $200 to file I won't be using you in the 

future Signed, Not a Happy Customer! 

2457 201721076 2022-02-19 

18:07:39 

TurboTax Online 

Self Employed 

2 Turbo Tax is Meh I appreciate that I am able to file taxes at home, but the hidden costs are what gets me 

They advertise as free, but that is only Federal tax return, state taxes cost money, self 

employment filing cost even more, before I knew it 'free' was charging $140 to me A 

bit confusing, but if you want to speak to an expert that also costs more If you have to 

do it online, I guess this works 

2458 201721179 2022-02-19 

18:09:46 

TurboTax Live 

Deluxe 

3 Questionable You advertise free but charge you over 200 dollars That is not free! 

2459 201721852 2022-02-19 

18:24:45 

TurboTax Online 

Deluxe 

1 Free? That's a lie Couldn't file for free, forced to pay $80, was on unemployment last year 

2460 201723066 2022-02-19 

18:50:04 

TurboTax Online 

Deluxe 

2 HIGH FEES FREE FREE FREE ?????? NO NO NO !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

2461 201729170 2022-02-19 

18:54:53 

TurboTax Online 

Deluxe 

2 Still forced to pay as a 

STUDENT 

Despite advertising free tax filing for students, I still had to pay two separate fees I 

have the most straightforward Tax Return information ever and they still force me to 

upgrade in order to file my return every year Easy to use, but so frustrating! 

2462 201723981 2022-02-19 

19:10:52 

TurboTax Live 

Deluxe 

3 Its ok I feel you start out as free but then fees start adding up after you start 

2463 201724345 2022-02-19 

19:19:05 

TurboTax Online 

Deluxe 

1 TurboTax isn’t free Did taxes through TurboTax because it was to be free It wasn’t 

2464 201724810 2022-02-19 

19:29:07 

TurboTax Online 

Deluxe 

3 NOT FREE Sure it's great, but don't advertise free when you are going to hit me with fees and more 

fees! I was not able to even select "free" before I started my return I really don't know 

why I keep coming back year after year I feel like an idiot! 

2465 201725019 2022-02-19 

19:33:12 

TurboTax Online 

Deluxe 

3 Turbo tax is okay Its fine as long as you have a basic tax return i had to file with a early retirement 

1099r and they charged me 40$ And they charge you another 40 $ to file your state 

taxes at the end it cost me 117$ for free filing pretty crazy if you ask me 

2466 201725480 2022-02-19 

19:43:49 

TurboTax Live 

Deluxe 

1 It's Not Free So many annoying commercials talking about how free this service is, it says free all 

over the website, then it charges you and makes you jump through hoops to try to get 

back to filing for free So many unnecessary fees They offered a discount when I said 

I didn't agree with the price and then removed the discount from the total It's 

disgusting and immoral 

2467 201732355 2022-02-19 

19:52:13 

TurboTax Online 

Deluxe 

1 Bait and Switch Advertised as free, but has several paywalls after you complete all the forms and enter 

all your information No indication they will force you to pay to use their services up 

until the very end 

2468 201725885 2022-02-19 

19:52:18 

TurboTax Online 

Deluxe 

1 Forcing me to pay Ridiculous that you need to start the entire process over again if you want to change 

your account from deluxe to free 

2469 201725980 2022-02-19 

19:54:20 

TurboTax Online 

Premier 

3 TurboTax is okay I end up 

using it every year 

Turbo tax is okay when you don't have free options available If you are out of 

country, out of state, don't have your past info it's nice that they can upload your 

previous info into the system but for a fee Too bad they did away with the true free 

file option last year Plus, it feels like they nickel and dime you over things like having 

a stock account Can't do that with free or deluxe Just got into stocks? Premier for 

you It's a good program that works really well and is super simple to understand 

But it's not free, and they constantly push you to a higher tier of the program with 

little things in different categories They also try to push you to buy MAX like 5 times 

instead of taking no when you click no Then to pay for your return at the end, you are 

able to do it with your return but they wanted to charge me an additional $39 

processing fee to do it On top of your price that you are already paying* They do 

allow you to just use a credit card, though, to avoid that All in all it's good if you 

don't have a good free option, or if you don't like difficult programs Usually, they save 

me enough money on the higher tier (Premier) that I don't mind paying it It just isn't 

marketed well and leaves a sour taste when they push you to buy more services 

2470 201726046 2022-02-19 

19:55:37 

TurboTax Online 

Deluxe 

3 I thought it was free So, with all the advertisment you do, about free filing, I was very disappointed to find 

out it cost me $78 to file So what does it take to get your services for free? 

2471 201726127 2022-02-19 

19:57:30 

TurboTax Live 

Deluxe 

3 great experience to many confusing options that I didn't get and it made my tax return not free 

2472 201726282 2022-02-19 

20:01:09 

TurboTax Online 

Premier 

2 Easy, but exploitative The way how taxes are filed in the U S is purposefully complicated and confusing 

TurboTax makes it easier to file taxes through a system of clicking buttons, which is 

helpful in a system that can otherwise easily frustrate However, the charges for small 

adjustments and filing additional documents are unreasonable TurboTax is not free, 

and paying hundreds of dollars for having to file dividends less than $10 will only 

exacerbate problems of wealth inequality 

2473 201727281 2022-02-19 

20:18:37 

TurboTax Online 

Federal Free 

Edition 

3 Turbo Tax is Meh I appreciate that Turbo Tax has a free edition but it will try anything in it's power to 

get you to upgrade If God forbid you accidently hit "upgrade", sucks You'll have to 

start all over There's no way to "downgrade" I wasted way to much time trying to 

figure that out I got my taxes done, but what a headache 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2474 201727416 2022-02-19 

20:21:44 

TurboTax Live 

Deluxe 

1 It's not so free When I started this process it was free of charge once I was ending it wanted to charge 

me won't be using turbo tax next year because I rather know I'm going to have a fee at 

the beginning then some surprise charge 

2475 201728514 2022-02-19 

20:41:27 

TurboTax Online 

Deluxe 

3 Forced to upgrade to 

continue 

Thought this was supposed to be free only to end up paying over $100 It was free last 

year so what changed? 

2476 201728804 2022-02-19 

20:46:43 

TurboTax Live 

Deluxe 

3 Fees Marketing, "free" then slapping on fees, one for direct deposit which most people will 

choose then making me upgrade to pro just so I can claim my school deduction and 

taking a third of it feels really slimy when you market it as "free" Can't spell free 

without fee I suppose Giving 3/5 because it was a simple system to use and with three 

w-2's got it all done in less than an hour 

2477 201736040 2022-02-19 

21:02:04 

TurboTax Online 

Deluxe 

3 It's ok It states free but will always find a way to make you pay for doing your own taxes 

False advertising 

2478 201729731 2022-02-19 

21:05:18 

TurboTax Online 

Self Employed 

2 Turbotax upcharges for 

everything 

With self employed you're required to upgrade at an additional cost The state returns 

are not included in the upgrade although they were included in the free edition So 

then you end up paying multiple upcharges 

2479 201730065 2022-02-19 

21:10:50 

TurboTax Live 

Self-Employed 

3 Always more money! Always making you upgrade! They always advertise it is free! Not true 

2480 201732174 2022-02-19 

21:48:23 

TurboTax Online 

Deluxe 

2 It just ok It says Federal free and state free for simple returns but I ended up paying like almost 

$100 to file my taxes with nothing special 

2481 201732198 2022-02-19 

21:48:51 

TurboTax Online 

Deluxe 

2 Salty - not upfront about cost I read each page completely, every Learn More link, and I am absolutely disgusted that 

it's not until the very end that you show the real cost (triple what you tell people in the 

beginning) of using your Deluxe services is This is the 1st time I've ever had to pay 

for filing taxes and Im almost 40 Ive used TurboTax Freedom edition for several years 

and before that paper filed myself I will be looking else where next year If it wasn't 

for the inconvenience, I'd go elsewhere this year Im a new mother and struggling to 

find time to do anything, even neccessary things like filing taxes I also need every 

cent of my refund possible You showed one cost and then at the end doubled it and 

charged for each form: Federal and State fine Then at the last second before clicking 

complete, another charge just for agreeing to the fees to be taken out of the refund -

which tripled the amount quoted at the beginning Beyond that, you need to review 

your Learn more links The car registration deduction link is confusing about whether 

its the Property tax bill that you need to get the amount from or the vehicle registration 

fee 

2482 201732227 2022-02-19 

21:49:18 

TurboTax Online 

Deluxe 

1 Hidden Fees Your software refused to let me file without upgrading to TurboTax Deluxe for $39 I 

accepted that I would pay $39 to file my taxes Then, I was notified that I would be 

charged $78 to file both federal and state taxes, despite being told I would only need to 

pay $39 to file Lastly, you added insult to injury by charging me an additional fee to 

pay you at all! You ended up demanding over $100 from me despite telling me up 

front that I would only pay $39 to file my taxes while using your supposedly free 

service 

2483 201732499 2022-02-19 

21:55:13 

TurboTax Online 

Deluxe 

2 Forced into paying more I am a big fan of the easy format of turbotax but im very frustrated with the constant 

adding of extra fee's for minimal things I ended up paying just about $130 to file for 

my taxes (not sure how much an accountant charges) but that seems steep for a 

company that helped with "free" taxes just last year 

I like clarity at the beginning of the process to know how much i will expect to pay for 

it all instead of getting blindsided by a number after finishing all the work and not 

wanting to find another way 

2484 201732541 2022-02-19 

21:56:10 

TurboTax Online 

Deluxe 

3 ITS NOT FREE FREE FREE easy to use but not FREE FREE FREE those commercials are false 

2485 201733604 2022-02-19 

22:16:37 

TurboTax Online 

Premier 

1 Turbotax deserves less than 1 

star this year 

In order to "submit" your 1099-B form Turbotax "does the work for you" and connects 

to your Robinhood account for a whopping $69 I tried to just enter the information 

myself but Turbotax got greedy this year PLUS in order to get your CA Refund, 

Turbotax/CA charge you $39 to get YOUR OWN MONEY BACK 

The grand finale, in order to get "FREE services" you have to pay $44 for Direct 

Deposit Last year it was sort of cheaper, I payed maybe $40-$50 for Turbotax services 

when I submitted my Income tax 

Really disappointed with Turbotax this year I will look for a better option next year 

Good luck 

2486 201733668 2022-02-19 

22:17:33 

TurboTax Online 

Deluxe 

2 Turbo tax switched to deluxe 

charging $39 

Turbo tax switched to deluxe charging me $39 even though I selected a free version I 

tried to change it back twice and every time was returned to deluxe 

2487 201733683 2022-02-19 

22:17:45 

TurboTax Live 

Premier 

3 not fair pricing I think it unfair that it says you can do them for free and then it cost 157 00 to do them 

2488 201734060 2022-02-19 

22:25:56 

TurboTax Online 

Deluxe 

1 very decieving ad said free 

tax filing 

says free tax filing ended up paying $78 not happy 

2489 201734217 2022-02-19 

22:29:10 

TurboTax Online 

Deluxe 

3 Not upfront I don't mind paying for it, but it is annoying that they put such a big deal about free 

and play you like there is a free version when likely not then just add in money as you 

go Just give the price up front 

2490 201734886 2022-02-19 

22:41:07 

TurboTax Online 

Deluxe 

1 Full of Hidden Fees Turbo Tax is full of hidden fees We chose Turbo Tax because we thought is was free 

It advertises as free When we went to file, we found it cost us $117 It will charge to 

do your state taxes, charge to take the amount out of your federal tax, and charge your 

$50 just to do your taxes We were very disappointed and would have changed 

services if it would have allowed us to Once you start, it does not let you change to 

avoid fees 

2491 201735457 2022-02-19 

22 50:58 

TurboTax Live 

Deluxe 

3 Works but is frustrating Very slow and unclear in some areas and search doesn’t provide good info But 

otherwise is easy to use if you can actually get the free version and aren’t forced to pay 

for an upgrade 

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(1-5) 

Review Title Review Text 

2492 201735666 2022-02-19 

22:54:58 

TurboTax Online 

Deluxe 

4 Loyal Turbo Tax 

Customer 

Very good I sure do miss the FREE filing though 

2493 201737030 2022-02-19 

23:21:14 

TurboTax Live 

Premier 

2 Not a fan Turbo Tax makes you think you can file your return for free, but as you enter more 

information they add on $154 in services when you go to e-file I think there are better 

option out there rather than pay $200 for services you don't use 

2494 201737056 2022-02-19 

23:21:41 

TurboTax Live 

Deluxe 

4 BEWARE OF HIDDEN 

FEES (still "good" service) 

Their computerized system is very easy and fast Anyone can fill it out with no help 

from an "expert" I was charged a hidden fee for using the TurboTax deluxe by talking 

on the phone with an expert I was only on the phone for 10 minutes and they only said 

like 3-4 words the entire time It was my fault for not reading through every little fine 

print detail but was not expected as I heard filling it out through turbo tax was free I'm 

a service member and didn't expect that to happen Overall I was satisfied but a little 

disappointed as they got a bit extra cash from me without me acknowledging it Lesson 

learned will recommend to others 

2495 201737419 2022-02-19 

23:26:52 

TurboTax Online 

Deluxe 

3 the software works well Turbo seems to do a good job for what it is designed to do I don't believe I have ever 

had an issue, as far as my taxes go However, the advertised price of "Free", seems to 

be a myth No matter how easy my filings have been, I seem to never qualify for the 

free version, and there seems to be no real explanation why not Otherwise, this 

software seems to get the job done, as advertised, just not at the advertised price I was 

eligible for a discount this year, so that was nice anyway 

2496 201738152 2022-02-19 

23:41:26 

TurboTax Online 

Deluxe 

3 Tobo Tax is easy Although turbo tax is easy Iv tried to file with other companies and turbo tax hides the 

numbers you need in order to use a different company and kinda forces you to pay 

even for their “free version” 

2497 201743080 2022-02-19 

23:48:49 

TurboTax Online 

Deluxe 

2 Simple But Misleading I was under the impression that this was a free service, yet I had to pay and was 

constantly shown other increased options If I stated that I did not want these offers, 

don't harass me with them again Then I had to pay for other things not explained 

initially, so they were surprises once I was most of the way through my filing 

2498 201739785 2022-02-20 

00:14:41 

TurboTax Online 

Deluxe 

2 Easy but so many expenses I was qualified for the free version all the way up until the last step then said $39 but 

took $117 Ridiculous 

2499 201744694 2022-02-20 

00:34:19 

TurboTax Online 

Deluxe 

2 Turbo Tax is easy but, not 

free like was stated 

Had no problem filling out the information but, the ads stated free and end the end it 

was not free False advertisement 

2500 201745333 2022-02-20 

00:54:43 

TurboTax Online 

Deluxe 

1 Turbo Tax: Not so free! Most of the service was okay, up until we where charged to enter a certain portion of 

our tax information, because turbo tax free only does Simple tax returns to enter in the 

deduction for what my wife spent in her class room you charged us $40!? how does 

that make sense? it's BS to advertise a free service and in actuality only offer a service 

that is PARTIALLY free Oh! and on top of that, we where charged an additional $40 

to have the fee for the previous fee deducted from our tax return! SO! In total your free 

tax service ended up costing us $80! Absolutely ridiculous! will NOT be using turbo 

tax next year, or ever again for that matter 

2501 201741165 2022-02-20 

00:55:07 

TurboTax Online 

Deluxe 

5 I hope for the best I got burned two years ago when I wasn't prompted to enter my form 1095-A Nothing 

bad came of it, but I didn't like the letter I got from the IRS So far, that is the only 

issue I feel like this time filling was too easy and I'm getting too much back, so I'm 

hoping for the best Don't fail me now! I find Turbotax easy to use on the whole - but I 

haven't used any other platform either, so take it for what it's worth I do wish I could 

file free like the ads say not free after $78 I'm rambling now Sorry What can I 

say? I hate taxes and I'm afraid of the IRS, so my nerves are upset anyway and then 

I'm asked to write a review? Well, it gets it done and then I don't have to worry about it 

any more So, it works Isn't that excellent? 

2502 201746031 2022-02-20 

01:15:42 

TurboTax Online 

Deluxe 

1 False advertisement No free 

option 

no free option was given, even though that’s what is advertised 

2503 201742226 2022-02-20 

01:24:28 

TurboTax Online 

Deluxe 

2 Seemed better in previous 

years 

I've used Turbo Tax Free Edition for many years This year I had to upgrade to the 

Deluxe Edition for on credit that I had previously received with the Free Edition for 

over a decade I still completed my taxes with Turbo Tax this year, but I am 

disappointed and will not be using Turbo Tax in the future 

2504 201742231 2022-02-20 

01:24:38 

TurboTax Live 

Self-Employed 

3 Disappointeed I have used TurboTax for over 10 years and I never had to pay a fee to submit my 

Federal return This will be the last time I use TurboTax They are even advertising to 

efile for free on your Federal return 

2505 201742358 2022-02-20 

01:28:29 

TurboTax Online 

Deluxe 

2 Not as advertised The advertisement that made me switch from HR Block to Turbo tax is that some state 

filing would be free, and that if I needed to pay anything, I could do so out of my 

Federal Income FOR FREE Lies However, the process was fairly easy to get through 

Just not what it used to be in regards to being fair I used to never have to pay Turbo 

Tax to do my taxes, and nothing has changed for me, yet this time it cost $80+ 

2506 201742466 2022-02-20 

01:31:26 

TurboTax Online 

Deluxe 

2 Unhappy Changes Last year when I filed my taxes, everything was smooth and easy This year, I was 

FORCED to pay and not just use the free version like was available for 2020 taxes 

You charged for 'Federal' Fee of $39 - 'State' Fee of $39 - THEN charged $39 to pay 

via my return How about just making it FREE for people who can do things 

themselves and do not need the assistance Plus what happened with all of your 

commercials stating 'Free, Free, FREE'?? 

2507 201714110 2022-02-20 

01:49:00 

TurboTax Online 

Deluxe 

1 Stay Away hidden fees, expensive, cheaper to go to a accouantant and get them done right if I can 

give zero stars I would Nothing is Free about it 

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(1-5) 

Review Title Review Text 

2508 201747518 2022-02-20 

02:00:05 

TurboTax Online 

Deluxe 

1 Misleading When we have used turbo tax the past six years it’s been free This year we “had” to 

sign up for the 39 99 upgrade We were okay with it but then when finalizing 

everything we were charged 119 Not 39 99 We were charged for federal (39 99) state 

(39 99) and then a third general 39 99 I feel cheated and screwed over because 

initially it was 39 99 not over 100 dollars I don’t know about you but every dollar for 

my hard working family helps and you just took from my wallet and blindly added on 

another 79 01 to take AWAY FROM MY FAMILY We used H&R last year and we 

will be using them next year and not Turbo tax At least when I agree to pay their 40 

dollar fee I am paying 40 dollars and not an additional 80 Extremely disappointed and 

disgusted I hope no one takes from your family like you did mine 

2509 201714611 2022-02-20 

02:01:04 

TurboTax Online 

Premier 

1 TurboTax Honesty!!! TurboTax for years has lured in the US taxpayer with the *FREE FILE $0* 

advertisement, only to bait and switch us by telling us that our tax situation isn't 

actually free to file Even when you have a normal tax situation, the PREMIER and 

MAX offerings are jammed down your throat $110 to file my normal taxes that should 

be FREE Another $40 eat crap fee for those that cant afford to pay out of pocket Lets 

call that a processing fee because we can This software is becoming more of a money 

grab every year Next year, I will be searching for an alternative filing method 

2510 201743595 2022-02-20 

02:03:13 

TurboTax Online 

Premier 

1 trash free for simple returns yet a 1099 makes it not simple apparently even if i am entering 

in the info myself so i got charged 150 dollars for using a free to file app 

2511 201716313 2022-02-20 

02:31:38 

TurboTax Live 

Deluxe 

1 Scammed me out of my 

money 

Told me I'd get TurboTax free if I filed before 2/4 and then charged me $219 and 

letting me know after I'd done 80% of my taxes that they can take away that deal for 

certain circumstances You guys suck 

2512 201745221 2022-02-20 

02:50:41 

TurboTax Live 

Deluxe 

1 Not free Thought I was filing my taxes for free for the first time, until I found out my return 

wasn't "simple" due to the Child Tax Credit 197$ later, they're filed Could've paid 

less going to my usual tax guy, but I didn't want to wait another 2 weeks Ease of use is 

good, however don't like that you get 75% of the way through, all for it to tell you that 

you have to upgrade Should be at the start so you don't waste your time 

2513 201749191 2022-02-20 

02:53:16 

TurboTax Online 

Self Employed 

1 Turbotax profits from your 

frustration 

Fack turbotax They'll let you do your whole return and then inform you that they're 

gonna screw you over with the price The FREE part of Turbotax applies to almost 

nobody Unless your taxes are so simple you could do them yourself in 5 minutes, it's 

going to be almost $100 to file, so just be aware 

2514 201718468 2022-02-20 

03:15:54 

TurboTax Live 

Deluxe 

1 predatory and misleading The actual process of filing was ok and straightforward, but they present their products 

in a very misleading way Be very careful about which version you choose to use or 

else you will end up paying them a usage fee for something that is and should be free 

Turbotax should really be ashamed of themselves for this practice 

2515 201746107 2022-02-20 

03:18:13 

TurboTax Online 

Deluxe 

3 free versus deluxe not clear 

why one free one not 

free versus deluxe not clear why one free one not and paid almost $80 and not sufre 

why when last year was free and tax status didnt change 

2516 201746261 2022-02-20 

03:22:59 

TurboTax Online 

Self Employed 

3 turbo tax It was expensive and tricky I thought it was free 

2517 201719055 2022-02-20 

03:27:12 

TurboTax Online 

Deluxe 

2 Forget about it being Free The claim free but will find a way to nickle and dime you to death Just predatory and 

dishonest and GREEDY Gross Yet, tax payers have few to no options so here we are 

being forced into paying inflated costs for software to do all the work UGH 

2518 201746447 2022-02-20 

03:28:02 

TurboTax Online 

Self Employed 

5 It’s good enough Ah it’s not that bad, not free thou like they said in the commercial 

2519 201719776 2022-02-20 

03:41:06 

TurboTax Online 

Premier 

3 False Advertisement While I fund your product efficient and user friendly, stop advertising it is free There 

is no free option Even when I elected to use the most basic package you managed to 

still have a $108 fee assigned because I chose to also have my payment made from my 

return As a customer these type of deceptive marketing practices are distasteful I 

would still use the product if there was full disclosure 

2520 201749990 2022-02-20 

05:22:47 

TurboTax Online 

Deluxe 

3 deceiving advertising their statement of simple tax returns are free is very misleading my idea of a simple 

return is nothing complicated or out of the ordinary just because i contributed to my 

company's 401(k) & form 8880 had to be completed, my returned turned into a 

complicated return and my fee was $39 00 

Then to add insult to injury, i had to pay $39 00 for my state tax to be completed then 

to my complete amazement my state return could not be filed electronically due to the 

state tax withholding and locality tax withholding being the same number how that 

happened is weird but really? your software can not handle that coincidence? 

I WILL NEVER USE THEM AGAIN! 

2521 201750342 2022-02-20 

05:36:01 

TurboTax Live 

Deluxe 

3 Money Trap Easy to use but trap you into charges that you aren't aware of This simple return that 

was to be free cost me $207! 

2522 201753296 2022-02-20 

08:46:37 

TurboTax Online 

Deluxe 

3 turbo tax is just average tried to use free version of turbo tax made more money this year and paid more in 

taxes but get less back in refunds and turbo tax had 117$ in fees is very irritating 

2523 201754907 2022-02-20 

11:33:37 

TurboTax Online 

Deluxe 

1 Got me =/ You guys charged me three ways! Its a shame you get us like that Charge both federal 

and state ok then to take it out of refund smh whats next What happened to free 

sad face 

2524 201756189 2022-02-20 

12:24:57 

TurboTax Online 

Premier 

3 Turbo tax is ok They say it's free but only for basic taxes Don't advertise as free then 

2525 201756441 2022-02-20 

12:32:30 

TurboTax Live 

Full Service 

Deluxe 

3 TurboTax is misleading My tax expert was very nice, knowledgeable and helpful when it came to all of my 

questions and concerns However I only did TurboTax because it was advertised as 

free, and I ended up paying way more then I expected I was a little disappointed that 

this was not a free service as advertised 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2526 201757377 2022-02-20 

12:57:13 

TurboTax Online 

Deluxe 

3 Still easy, but changes had 

me almost not use 

I have used turbotax ever since I got my first job at 18 It is always easy to use and has 

always been free Even when I got married and we began our family, turbotax was 

always the free, easy method to file our taxes However, I almost considered not using 

it for the first time this tax year They have changed it to no longer be free if you don't 

have a basic return, and they also do charge you to deduct any product fees from your 

federal refund despite it being advertised as free to do I found a coupon code through 

my job that helped to offset the cost, but I am still disappointed that turbotax has 

decided to go down this road I am unsure if I will use this software next year 

2527 201758838 2022-02-20 

13:29:42 

TurboTax Live 

Basic 

3 free filing i was told that it would be free to file with turbo tax I know i opted for the 40 dollar 

add on for coverage if i needed to provide more info but then i see another 40 dollar 

charge to file i was willing to have 40 dollar taken from my return but to see on the 

review that it would be almost 100 bucks I could have gone with an accountant again 

and paid the same, reason i went with you guys was to save on the filing 

2528 201760247 2022-02-20 

13:59:30 

TurboTax Live 

Premier 

2 TurboTax Bugs I was unable to downgrade my account from Premier to Free even after contacting 

your support Also you do not give an option for the other 1095 series forms besides 

1095-A aka ACA forms 

2529 201762139 2022-02-20 

14:34:40 

TurboTax Live 

Deluxe 

3 EH It was helpful when we needed to connect with someone but the "free" filing isnt free 

at all Ended up costing us PLENTY to do it 

2530 201765396 2022-02-20 

15:34:10 

TurboTax Live 

Deluxe 

1 So Expensive!!! For a company that brags about being able to file for free I don't see anything free 

about it I get that it costs $50 extra to file your state taxes and extra $50 on top of that 

for the max protection or what ever it's called But it still costs me over $250 to file 

everything 

2531 201766140 2022-02-20 

15:47:15 

TurboTax Live 

Deluxe 

2 Do not recommend Uploading all of my info was easy until it told me I needed to pay $120 to file since I 

have a child, then I had to create an account for the ID IRS and by the end of it, it was 

$160 when I was told throughout that it would be free 

2532 201766436 2022-02-20 

15:53:03 

TurboTax Online 

Self Employed 

2 its ok i hate they charge a fee because they stated its free 

2533 201766898 2022-02-20 

16:00:44 

TurboTax Online 

Deluxe 

2 turbo tax is expensive for no 

reason 

$78 to file really??????? This was a total ripoff Never trust when they say free 

2534 201768036 2022-02-20 

16:18:32 

TurboTax Live 

Deluxe 

5 Good The only problem I have it's not free Easy to use and follow 

2535 201768604 2022-02-20 

16:28:23 

TurboTax Online 

Premier 

2 Annoying Have used Turbo Tax for all my returns in the past and was always able to use the free 

version Free version was again offered but for some reason I was forced to upgrade 

and pay $147 to file this year Seems sneaky that filing for free is advertised and I was 

only told I would need to pay when I was finished entering all info Probably won't be 

returning to Turbo Tax again 

2536 201768722 2022-02-20 

16:30:17 

TurboTax Online 

Self Employed 

2 Sketchy fees and charges I like to e-file my taxes (because who doesn't?) but TurboTax always hits me with 

massive fees and charges to use their services They always preach free returns and 

everything but then charge me $140 for a simple return??? $40 of which was just to 

use my federal return to pay for the other $100 instead of my credit card, as if it were 

so much more difficult for me to take out my card and type in a couple numbers 

TurboTax is a useful website but they clearly take advantage of the fact that it's slower 

and more confusing to file paper tax returns Next year I'll just go through the process 

so I can copy the info onto a paper return form and accept the delay in getting it back 

2537 201770698 2022-02-20 

17:05:13 

TurboTax Online 

Deluxe 

2 Why isn't it free I have a simple tax return and did them asap when I got my w2 and not free 

2538 201770853 2022-02-20 

17:09:09 

TurboTax Online 

Deluxe 

4 Great product Love turbo tax but this the first year it required me to pay even though I was doing the 

free option 

2539 201771430 2022-02-20 

17:21:03 

TurboTax Live 

Deluxe 

4 1st Time It was the first time I did my taxes on my own It was a very simple and easy process I 

got stuck when filing my state taxes and needed assistance Within minutes I was on 

the phone with a knowledgeable tax expert who helped me through the process There 

are 2 reasons this did not get a 5 star review The first being, it was advertised as being 

completely free it was not though cheaper than H&R Block it still cost me over 200$ 

(202$ to be exact) The second reason is because the software waited until I had 

completed all my taxes and pigeon holed me at the end forcing me to upgrade If Turbotax had been honest up front, I would have given it 5/5 stars 

2540 201752329 2022-02-20 

17:21:11 

TurboTax Online 

Self Employed 

1 Turbo Tax used to be 

awesome 

I have used TurboTax for several years and it has always been free This year, they 

have stopped offering free services I did need to use the self-employment option 

because I did Uber for a month, and he only reason I used TurboTax this year is 

because it made taxes for Uber simple Next year I will not be doing Uber and if it is 

not free for low-income, I will have to use a different program I feel that they are 

bleeding money out of individuals during a time when we are all struggling to make 

ends meet and this is unacceptable 

2541 201772167 2022-02-20 

17:33:31 

TurboTax Online 

Deluxe 

1 charging extra this year I had a the most basic return and it you guys made me choose the deluxe package 

where i have to pay extra and I didn't have the option to even use the free one Gonna 

use h and r block from here on out Very disappointed 

2542 201772244 2022-02-20 

17:35:04 

TurboTax Online 

Deluxe 

3 Easy but Sneaky Turbo Tax is definitely an easy way to get your taxes done, at times they can really 

spam you with tons of emails but it does help you remember to get your taxes done 

My biggest issues with turbo tax and many companies in modern times do this practice 

is that they try to tell you its free The service is far from free and im aware im going to 

have to pay but even the base model will generally land you over $100 ,so stop telling 

people its free 

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(1-5) 

Review Title Review Text 

2543 201779502 2022-02-20 

17:41:16 

TurboTax Online 

Premier 

1 Rip Off - Zero Stars They make you think it's free until you get to the end and are constantly trying to 

upsell you on top of making you pay for a basic e-file It's because of lobbyists from 

intuit and similar businesses that we have to pay to file taxes No other advanced 

country in the world has to pay to files taxes, but these companies doll out money to 

politicians so that we have to keep paying money to the companies The website is 

easy to use, but not at all worth paying for just to do something that is required by law 

2544 201780170 2022-02-20 

17:55:02 

TurboTax Live 

Premier 

2 TurboTax Feels Like a Scam There were so many instances where I was forced to pay for extra services I did not 

need The new feature this year was having no opt out options available I have never 

been able to file my taxes for free I find it really deceptive to have all the commercials 

saying free this and that but if you want any deductions applied you have to pay extra 

I was able to put my stock information in without the extra service but when I got to 

the submission point I was forced to upgrade even though the service was not needed 

I will say that I appreciated the CPAs and that is why my rating is not much lower I 

don't like being forced to pay for additional features left in right Let me file these little 

taxes and move on I use this service once a year 

2545 201773686 2022-02-20 

18:03:35 

TurboTax Live 

Self-Employed 

3 Filing process The process is not bad at all, its the fact that they say its free but I still have to pay over 

$350 00 at the end Why charge me at the end if you're saying its free in the beginning 

2546 201774638 2022-02-20 

18:23:35 

TurboTax Online 

Deluxe 

3 Easy but MADE me pay I chose all choices for free turbo tax, at the end it made me pay $120 to file Did not 

give an explanation why First time it has ever done this to me been using it for several 

years now 

2547 201774770 2022-02-20 

18:26:41 

TurboTax Online 

Deluxe 

1 Should be free Too many adds for upgrades does not explain why it will not be free Should be free 

2548 201781934 2022-02-20 

18:32:59 

TurboTax Online 

Premier 

1 Wringing customers dry In addition to NOT providing free file, they take many opportunities throughout the 

filing process to encourage upgrading packages It was not only annoying, but also 

predatory and frustrating Will not be using turbotax after this year 

2549 201775362 2022-02-20 

18:40:21 

TurboTax Online 

Deluxe 

2 turbo tax is not free You advertise free returns and then charge, you cannot actually file free 

2550 201782533 2022-02-20 

18:45:56 

TurboTax Online 

Deluxe 

1 They will never be free!!! I have tried many times to do taxes with turbotax, even my son has had issues They 

always find a reason to charge you extra Starts off being free, then says that to claim 

the savers credit you have to upgrade to the deluxe 39 99, then add state, also 39 99 

Want to pay with your return? Also 39 99 I will never use this software again 

Horrible company that scams millions of tax payers into paying, and the government 

just lets them Even H&R Block is using the same tactics SCAM!!!!!!!!! 

2551 201782592 2022-02-20 

18:47:27 

TurboTax Online 

Deluxe 

1 turbo tax is a rip off Turbo tax doesn't cover basic tax situations in the free version such as: Retirement 

credits, also charging you $39 dollars to use the pay with my refund option which they 

don't tell you until you sign for transmission, will be doing a paper form next year 

2552 201775771 2022-02-20 

18:49:26 

TurboTax Online 

Deluxe 

3 TurboTax is NOT Free as 

Advertised 

In the past, this has been free However, this time it would not let me complete my 

taxes with out paying the fee of $39 Very disappointing and will have to decide if I 

will use in the future 

2553 201775996 2022-02-20 

18:54:42 

TurboTax Live 

Premier 

2 Simple enough but not as free 

as they advertise 

I have used the program for years I've noticed the increase in rate each time I've used 

it and it's finally reached a point where I may begin looking for something else Today 

I called to ask why there is a price difference between using the automated product that 

comes to me via email and the product at the store I was told that the store is a 

retailers set price and that's just the way it is Additionally they will continue to offer 

add ons that cost more It's not free I can't even imagine how it would even be 

possible to get the "free" edition My tax situation isn't complicated and I've used it 

for the ease of use but I'm pretty much finished with this product 

2554 201783515 2022-02-20 

19:08:50 

TurboTax Online 

Deluxe 

2 False Advertisement Filing a tax return is not free, they charge for the refund, state return and a fee to have 

it taken out of your refund 

2555 201776749 2022-02-20 

19:11:20 

TurboTax Online 

Deluxe 

4 turbo tax is good but I would like to be able to at the end opt out of some of the fee The file for free is 

misleading Ended up paying like $170 dollars for fed and state and max thing and 

fees I get you aren't free, but i am not sure why the fed there was a fee and i would 

have like to have ended up opting out of the max thing but i couldn't without going all 

the way back but other than that experience was great 

2556 201776913 2022-02-20 

19:15:08 

TurboTax Online 

Deluxe 

1 Corny, Lame Boooo 

Tomato Tomato 

Read fine print, selected free version, but paid 117 00 because I had an IRA complete 

bull and couldn't proceed without upgrading to deluxe 

2557 201777207 2022-02-20 

19:21:46 

TurboTax Online 

Self Employed 

2 Expensive The product went from being free, to super expensive and nothing about it has 

changed or gotten better So why charge when it's not even being upgraded I like that 

it basically walks you through your taxes, but I have used it for free for the same filing 

and this year it was about 200$ just to do the same type of filing All because I have 

self-employment income on my taxes? For someone that doesn't have any employees 

and only has to worry about myself, I feel like charging extra is ridiculous It is all 

under my name 

2558 201777242 2022-02-20 

19:22:33 

TurboTax Online 

Premier 

4 Makes doing taxes easy Can't see how you get away with advertising that it is free I understand that you 

charge for filing not using the software to do your taxes, but the advertising is a bit 

misleading 

2559 201777554 2022-02-20 

19:28:02 

TurboTax Online 

Premier 

3 works but way to expensive I get that making software costs money, but to charge over 100 dollars because I had 

crypto investments? I think that was a bit much I think ill find another way next year 

The worst part was thinking the whole time it was gonna be free and then then right 

when its time to file they ask for payment method Even crazier is if you want it to 

come out of your refund there is a 30 something dollar fee The ease of uploading the 

investment info is really helpful, I just think the fee is a bit much I wouldn't have had 

a problem with $50 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2560 201777666 2022-02-20 

19:30:13 

TurboTax Online 

Deluxe 

1 Used to be so much better In these past couple of years this program has really gone down, every year my refund 

gets lower because theyre charging me for free I had to pay $78 to receive a $72 credit 

that I didnt even want I will be going to a professional next year 

2561 201779630 2022-02-20 

19:44:03 

TurboTax Online 

Deluxe 

4 Seems like its getting more 

expensive 

I like how automated Turbo tax is and how it optimizes my simple tax return for me 

quickly and easily but it does seem like its getting more expensive I thought this 

service used to be free And be careful the option to pay with your return costs money, 

it does not explicitly say that until you view the total fees in the end 

2562 201779731 2022-02-20 

19:45:56 

TurboTax Online 

Deluxe 

1 Such a scam This was my 7th year and LAST year using Turbo Tax It should be free but at the very 

end they wouldnt let me go continue without upgrading So Disappointed with the 

hidden fees it cost me $117 00 to file my easy tax returns I will never use Turbo Tax 

again 

Very disappointed 

2563 201785776 2022-02-20 

19:52:21 

TurboTax Online 

Deluxe 

4 Very Helpful The amount of the State return found will help to offset amount owed to Federal taxes 

Easy to use format The MAJOR thing I would want to see different is the bait & 

switch that TurboTax pulls before you can file The option to file with the basic 

version is not real, I was forced to upgrade to the Deluxe version for both Federal and 

State thus changing free to $78 Would prefer honest advertisement and not a lie right 

up until filing time 

2564 201780235 2022-02-20 

19:56:06 

TurboTax Online 

Deluxe 

4 Have used for years, but hate 

the price increases 

Have used turbo tax for about 10 years now, just sucks that the price to file keeps 

going up and that you can't file state for free like many other sites 

2565 201780319 2022-02-20 

19:57:44 

TurboTax Live 

Deluxe 

1 Very Difficult Time this year First of all, I qualified for free, i tried to change to the most basic filing and the system 

logged me off several times When I paid i thought it was the basic fee and it turned 

out to be TurboTax Live Deluxe This upset me even more because when i tried to get 

help in the chat, and chose for someone to call me, i was promised a call in five 

minutes and no one called When i tried to chat again about the fee, the lady that 

finally joined stated that i needed to fill out a form Not pleased at all this time around 

2566 201780661 2022-02-20 

20:04:09 

TurboTax Online 

Premier 

3 THOUGHT IT WAS A 

FREE FILE FOR FEDERAL 

I thought it was a free file for federal and $39 for state When all was done I was 

charged $108 plus tax $115 56 total 

2567 201781074 2022-02-20 

20:14:22 

TurboTax Online 

Premier 

3 Hidden costs at the end Initially chose to use TurboTax because I had a free offer for TurboTax Deluxe As I 

was finishing up TurboTax said that I have to upgrade to Premier for $54 because I 

needed a schedule D The need for schedule D was known upon beginning my return 

and schedule D was included on prior year's tax returns completed with TurboTax 

Deluxe so it is a bit disingenuous to wait until I had hours invested to reveal the true 

cost of using their product this year 

2568 201782007 2022-02-20 

20:34:56 

TurboTax Live 

Deluxe 

3 Not all information up front They advertise free filing, but in order to put in any unemployment or claim the money 

I put into my Roth account I was charged around $200 This should be said up front 

and the software should not be advertised as free 

2569 201782389 2022-02-20 

20:42:30 

TurboTax Online 

Deluxe 

4 Pretty good job They slide in a lot of charges Thought it was free for federal but it's not 

2570 201754357 2022-02-20 

20:52:07 

TurboTax Online 

Deluxe 

2 false adverstising turbotax needs to stop false advertising their services saying that it is free when it 

really is not 

2571 201783285 2022-02-20 

21:03:26 

TurboTax Online 

Premier 

3 Not a free service Hidden 

fees this year 

Not a free service as constantly advertised You pay to file, and this year, you pay 

extra to have TurboTax fees paid out of your refund 

2572 201783721 2022-02-20 

21:13:20 

TurboTax Online 

Deluxe 

1 hidden fees software is easy to use but they keep adding fees further into your returns felt forced 

to pay more to complete started with free version and spent over hundred to complete 

feel cheated 

2573 201784930 2022-02-20 

21:36:03 

TurboTax Online 

Deluxe 

2 turbo tax is not free turbo tax says you can file for free but I had to spend $117 to file 

2574 201785161 2022-02-20 

21:40:44 

TurboTax Online 

Self Employed 

1 Should be free Turbo tax forces you to pay for the service despite appearing as being free in ads 

2575 201785182 2022-02-20 

21:41:04 

TurboTax Live 

Deluxe 

2 You Disappointed Me This 

Year 

1st - if you want us to include or not include dashes, say so up front 2nd - You said I 

was getting to file for free in the beginning, get all the way to the end & I had to pay 

before you would do my taxes This is the last year I will use Turbo Tax 

2576 201791025 2022-02-20 

21:42:02 

TurboTax Online 

Deluxe 

1 IT IS IN NO WAY FREE, 

STOP! Free FREE Free 

FREE Fr 

FUCC OFF, it isn't free In no way have you designed it to be free I can not tolerate 

being lied to And at such an excessive rate, free free free free free free free free free 

free free free free free free free free free free free free free free free free free free free 

free free free free free free free free free free free free free free free free free free free 

free free free free free free free free free free free free free free free free free free free 

free free free free free free free free free free free free free free free free free free free 

free free free free free free free free free free free free free free free free free free free 

free free free free free free free free free free free free free free free free free free free 

free free free free free free free free free free free free free free free free free free free 

free free free free free free free free free free free free free free free free free free free 

free free free free free free free free free free free free free free free free free free free 

free free free free free free free free free free free free free free free free free free free 

free free free free free free free free free free free free free free free free free free free 

free free free free free free free free free free free free free free free free free free free 

free free free free free free free free free free free free free free free free free free free 

free free free free free free free free 

2577 201786207 2022-02-20 

21:59:47 

TurboTax Online 

Deluxe 

3 Always easy & assuring All went well, However, I am puzzled that I am being charged $78 for a Free Filing I 

was not able to remove what seemed to be a duplicate billing Not happy 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2578 201786654 2022-02-20 

22:07:43 

TurboTax Live 

Deluxe 

1 had problems this year tell you its free then keep adding charges saying you need additional work took my 

217 00 and didn't file for a month saying they needed a form funny was never an issue 

before spent too much time on phone with them 

2579 201786950 2022-02-20 

22:13:46 

TurboTax Online 

Premier 

1 not great Every year turbo tax tells me I get the free version for one reason or another (Veteran/ 

using freedom mortgage) then after completing most of the information to file it turns 

out it's not free for one reason or another Honestly this year I was too lazy to just go 

use another less expensive program so i just ate it yet again, but hey I got to leave this 

review so I have that going for me Definitely going somewhere else next year 

2580 201755948 2022-02-20 

22:16:44 

TurboTax Online 

Deluxe 

1 Terrible all the charges you 

add 

I will look into something else next year added charges to for taking the refund out of 

your taxes is a joke such a scam FREE huh 

2581 201787101 2022-02-20 

22:16:48 

TurboTax Live 

Deluxe 

2 2nd year Last year I was able to file for free This year it told me it would be free Then at the 

end will not let me proceed until I choose an option that will cost me It said 120 then 

at the end says 160 That is a BIG difference than the beginning when it was free 

2582 201787290 2022-02-20 

22:21:11 

TurboTax Online 

Deluxe 

5 Easy Easy to use and very simple to use and not free at all 

2583 201787360 2022-02-20 

22:22:29 

TurboTax Online 

Deluxe 

2 Hidden Fees Too many hidden fees Free filing means free, yet because I have an HSA I had to pay 

$39 to upgrade, then another $39 to file Michigan 

2584 201787719 2022-02-20 

22:29:27 

TurboTax Live 

Premier 

3 Turbo tax is average hidden fees, they save free not free, find out cost at the end of your process,don't want 

to go back or go anywhere else and start process 

2585 201787838 2022-02-20 

22:31:46 

TurboTax Online 

Deluxe 

3 Good software and easy to 

use but expensive 

I had one complication to my living situation this year that meant I went from free or 

near free to over $150+ But overall the site is intuitive and easy to use 

2586 201788502 2022-02-20 

22:46:59 

TurboTax Online 

Deluxe 

1 Enough with the dirty 

marketing 

Every single year, I see constant advertisements for just how "Free!" TurboTax claims 

to be Each year, I am always charged fees that were not displayed or advertised until 

the very end of the filing process I will be looking into other filing options next year 

2587 201788649 2022-02-20 

22:50:19 

TurboTax Online 

Deluxe 

4 Simple, but misadvertised as 

free 

The program is simple enough to use, but my return is a simple return and was 

advertised as free Clearly, it was not free since I am paying for it 

2588 201795773 2022-02-20 

23:21:20 

TurboTax Online 

Deluxe 

1 Rip Off Couldn't use the free e-file like every other year because I collected unemployment so 

had to up-grade to the paid version Then when I get to the end and its time to sign and 

send it shows an additional filing charge not mentioned before In all total I paid $69 

more than what I was quoted from the start to file my federal with a refund and my 

state return that was $0 00 owed $0 00 refund Thanks Turbo tax for making an 

already financially difficult year even more costly Guess you were more hard up for 

the money than me 

2589 201790386 2022-02-20 

23:27:35 

TurboTax Online 

Deluxe 

4 Turbo Tax was great, but 

needed help 

I was able to do most of my return my self, however, I did need to contact a live help 

to answer a couple of questions, and was met with little help, and was informed that 

there would be a fee applied in order for me to receive help, so when Turbo Tax says it 

free, it really isn't if you run in to a question or a problem, and because my wife 

received unemployment, "oh, the free version wont work for you, you have to buy the 

Deluxe version" well, since so many of the people filing, collected unemployment, 

they get there money, and don't give it away free 

2590 201796080 2022-02-20 

23:28:52 

TurboTax Online 

Deluxe 

2 TurboTax sucks TurboTax says they will do your taxes for free but their program won’t let you pick 

that option I will be a member of the next class action lawsuit 

2591 201796274 2022-02-20 

23:33:25 

TurboTax Online 

Premier 

2 sneaky company I remember when I first starting using this site, it was actually free now, there's too 

many sneaky fees HOW DOES A $49 FEE TURN INTO ALMOST $200? honestly, 

you're probably better off paying just $100 to a professional 

2592 201790740 2022-02-20 

23:35:56 

TurboTax Online 

Deluxe 

2 Free made me pay I signed up for free version and it said it couldn't process without me upgrading 

2593 201791422 2022-02-20 

23:51:16 

TurboTax Online 

Deluxe 

3 its ok cost way too much supposed to be free as per commercial 

2594 201797182 2022-02-20 

23:53:41 

TurboTax Online 

Deluxe 

1 user beware boast about free free free but as you get closer to completion the fees keep stacking up 

this will be last time i use this method for taxes turbo tax lets their users get through 

all the taxes assuming theyre paying less than they are , real shame is after the 1st 

surprise of paying more you then throw more fees at the very end right as you get 

ready to file you peoplw know exactly what youre doing nobody wants to stop the 

process at the end once theyre completely finished so they pay the GIANT price 

instead of starting all over with another company or having to set appointment with tax 

consultant turbo tax is a crook pretending to be out to help working class folks but 

theyre actually getting rich off the poor 

2595 201797470 2022-02-21 

00:00:15 

TurboTax Online 

Deluxe 

1 You are always upselling It's a scummy business practice to constantly up-sell while also maintaining that the 

service is Free You trick the elderly and technologically illiterate The only reason I 

use the service is out of convenience, but every year I do my taxes with you I'm one 

step closer to going to H&R Block F*ck you 

2596 201792055 2022-02-21 

00:05:35 

TurboTax Online 

Deluxe 

1 ITS NOT FREE it tells you its free but charges you every time this will be my last year filing with 

turbo tax 

2597 201792245 2022-02-21 

00:09:43 

TurboTax Online 

Deluxe 

3 Supposed to be free but never 

is 

My total amount to be paid was $5 more when I added it up online but I paid it anyway 

and I don't understand why every it says its free but never is 

2598 201792274 2022-02-21 

00:10:10 

TurboTax Online 

Deluxe 

2 Not the best anymore I have used Turbo Tax for years The product used to be free but now you must pay I 

understand things change My issue is when you pay and then they trick you into 

paying deducting the amount from your refund I am paying $39 so when they asked if 

i'd like to deduct from my refund I thought it was the intitial $39 no its an additional 

They have become very trickery 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2599 201792491 2022-02-21 

00:15:10 

TurboTax Online 

Premier 

3 This year was a challenge This was the most frustrating time I have ever had doing my taxes with TurboTax I 

had to start over twice The first time was because of the tool "chosen" and I had to 

figure out how to e-file for free The next time was because I accidentally claimed nontaxable combat pay which greatly reduced my return and couldn't figure out how to 

reverse it Not really happy with the number of questions that asked me if I was sure 

that I didn't want to pay extra for "protection and services" I must have had to answer 

the same questions three different times 

2600 201792702 2022-02-21 

00:19:26 

TurboTax Online 

Deluxe 

1 turbo tax is horrible they charged me 117 to file and it gave me delux not free version i was forced to use 

delux package without my consent 

2601 201792743 2022-02-21 

00:20:21 

TurboTax Online 

Deluxe 

4 Fairly easy I WAS NOT ABLE TO USE FREE VERSION DUE TO GETTING 

UNEMPLOYMENT BUT I DID LAST YEAR WHICH I HAD BOTH INCOME 

AND UNEMPLOYMENT SO I WASNT HAPPY THEY MADE ME PAY THIS 

YEAR AND WITH PAID VERSION I HAD NO EXPERT HELP I WAS ON MY 

OWN BUT FREE VERSION HAS AN ASSISTANT TO HELP WITH 

QUESTIONS LAST YEAR THEY DIDNT CHARGE ME TO FILE STATE OR 

ANYTHING THIS YEAR I HAD TO PAY FOR STATE FILING AND DELUXE 

AND TO HAVE FEES TAKEN OUT OF MY RETURN NOT SURE I WILL USE 

NEXT YEAR 

2602 201793519 2022-02-21 

00:36:07 

TurboTax Live 

Deluxe 

3 Automatically TurboTax 

Live 

I wanted to file my taxes with the TurboTax Basic however, the system automatically 

turned into TurboTax Live I had to pay $80 instead of the advertising free product 

2603 201794030 2022-02-21 

00:46:34 

TurboTax Online 

Deluxe 

3 Its fine but it costs 80 bucks Its fine It costs 80 bucks to file a normal federal and state return This is not the free 

version they advertise which is annoying but the process is about as painless as it gets 

to get back money you have already earned 

2604 201795333 2022-02-21 

01:12:12 

TurboTax Online 

Deluxe 

3 TURBO TAX IS OK IT WAS OK TILL I HAD TO PAY AND I HAD TO PAY 3 DIFFERENT 

AMOUNTS THAT IS NOT COOL SINCE IT USED TO BE FREE I DON'T THINK 

ILL USE AGAIN SINCE IT COSTS AND YOU TRIPLE CHARGED I ONLY 

WANT TO BE CHARGED ZERO AMOUNT I CAN'T AFFORD TO GIVE AWAY 

ANY OF MY RETURN 

2605 201795601 2022-02-21 

01:17:12 

TurboTax Live 

Deluxe 

3 not impressed i came here to do a free refund left 158 dollars lighter i may as well have gone to 

h& r block , at least they look you in the face while takin your money 

2606 201795659 2022-02-21 

01:18:26 

TurboTax Online 

Deluxe 

2 Hidden Costs Turbo tax advertises filing Federal tax free but when you get to the end of the forms 

there are charges for both federal & state Quit the false advertisement of "free" 

returns 

2607 201795880 2022-02-21 

01:24:18 

TurboTax Online 

Self Employed 

3 It charged me for services I 

didn't want 

I like turbotax and have been using it for years I HATE that they randomly add fees to 

your bill that I did not select It advertises itself as free but is clearly not I 

specifically said I didn't want one of the features and they added it anyway By that 

point, I was about to file, I couldn't figure out how to get the charge off of my account 

Really annoying and it happens every year 

2608 201796005 2022-02-21 

01:27:22 

TurboTax Live 

Full Service Basic 

2 Turbotax is good Only thing that I can say I don't like an others I've spoke with is after they say it's free 

for doing it When it comes time to finalize the returns They take a huge percent out 

of your refund Just for doing something you can have done somewhere else way 

cheaper 

2609 201796052 2022-02-21 

01:28:21 

TurboTax Online 

Deluxe 

1 Supposed to be free, made 

me pay 

I had selected the free version, as my taxes are not very complicated and I can do them 

myself Right as I got to the end of my taxes, the site told me that I HAD to pay for my 

taxes to be dome because of some specific part of my taxes I had to pay for federal 

AND state So I could have taken my taxes to get done locally, paid the same amount, 

but not had to do it myself 

2610 201765624 2022-02-21 

01:37:38 

TurboTax Online 

Deluxe 

1 I was lead to believe that it 

was a free version 

I believe this is false advertising It said it was free but it was not free for me That 

should be stated upfront The program itself is fine! 

2611 201797058 2022-02-21 

01:50:14 

TurboTax Live 

Basic 

4 Turbo tax prep I have been using this site for a few years now it makes it easy to file your taxes on 

your own sometimes there are some confusion with asking for help the site says free 

and but sometimes the reps do not seem to know that there is an offer for the assistance 

to be free sometimes 

2612 201797575 2022-02-21 

02:02:28 

TurboTax Live 

Self-Employed 

4 Overall a decent service This is the most expensive product to use But it keeps record of everything from 

previous years Which makes it easier to keep using as opposed to switching to other 

"free" tax filing softwares 

2613 201798158 2022-02-21 

02:15:10 

TurboTax Online 

Premier 

1 Turbotax is a rip off Stop advertising yourself as "free" when filing is never actually free, the required 

upgrades to file certain things are ridiculous 

2614 201798162 2022-02-21 

02:15:16 

TurboTax Online 

Deluxe 

2 Zero fees is not true I had to pay over 100 dollars for Turbo Tax totally free some free 

2615 201798283 2022-02-21 

02:18:18 

TurboTax Online 

Premier 

2 TurboTax Love the tool but the hidden fees to use the app is misleading Either its free or its not 

Need to say explicitly how much it costs to use the tool Give a choice ahead of time 

not in the middle when the extra cost is tacked on Perhaps show the highest price 

and reduce if features are not needed 

2616 201798403 2022-02-21 

02:21:04 

TurboTax Online 

Premier 

1 It said it was free and its not! It said it was free and its not!It said it was freeIt said it was free and its not!It said it 

was free and its not! and its not! 

2617 201798876 2022-02-21 

02:32:06 

TurboTax Online 

Deluxe 

3 I like turbo tax They say it's free free but by the time your done you be out the pocket $117 bucks and 

that sucks it say free that's what I want other than that I would've given 5 stars 

2618 201799273 2022-02-21 

02:41:07 

TurboTax Online 

Deluxe 

1 they know how to get you 

with fees 

They advertise that its "FREE" to file when its farrrr from it It went from free to 120$ 

real quick I WOULD NEVER RECOMMEND EVER-AGAIN 

2619 201799541 2022-02-21 

02:47:40 

TurboTax Online 

Deluxe 

1 overrated Overpriced could have used an IRS approved tax site free federal and state Cost 17 99 

Started with the fee filing with turbo tax and just because I had an unemployment form 

I have to upgrade to the 40 00 product for both federal and state Didnt have to pay 

more on the other site Will never use turbo tax again, way to many less expensive 

options 

2620 201769885 2022-02-21 

02:49:04 

TurboTax Online 

Deluxe 

2 They scam you online They tell you its free then at the end they give you some stupid reason why you have 

to give them all this money 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2621 201799783 2022-02-21 

02:54:48 

TurboTax Online 

Self Employed 

5 Easy does it Process was efficient, effective, and easy 

My only criticism is that i was charged to come my State tax at the end, although it 

was advertised as being free when i fine my Federal return 

2622 201799835 2022-02-21 

02:56:15 

TurboTax Live 

Self-Employed 

3 The chat was helpful turbo advertise that it is a free way to do your taxes, but it's not The price goes up 

every year I understand that you have to charge fees, but don't have people thinking 

that they are preparing their own taxes for free 

2623 201800013 2022-02-21 

03:00:25 

TurboTax Online 

Deluxe 

4 Quick and easy My taxes are pretty simple I took a star away because I thought it was free to file my 

taxes, the I see the 39$ fee they added at the end Sooooo, not that free I guess 

Anyway, still cheaper than HR Block so I'll take it 

2624 201772039 2022-02-21 

03:29:47 

TurboTax Live 

Deluxe 

3 Not straightforward with fees The program works, BUT when it comes to being straightforward with the fees, its 

layout and design are confusing The file for free option is a joke I chose that option 

because I do have a simple tax return, yet when I got to the end of the process, I was 

somehow charged for the Deluxe version AND at first I chose to pay with my tax 

return money; however, the program did not clearly state that I would be charged 

additional $39 The fee was hidden and I only caught that when I was reviewing the 

final step Then it took me MORE steps to change that option than it took me to fill out 

my tax return This should not be so sneaky and so deceiving 

2625 201805649 2022-02-21 

03:40:06 

TurboTax Online 

Deluxe 

4 Honest TurboTax Review TurboTax is good for basic tax return information and E-Filing, therefore for those 

doing normal W-2 filing, TurboTax is good Although I highly consider that TurboTax 

is on the verge of false advertising They consistently advertise that Filing your taxes is 

free IT IS NOT Nothing is for free, especially with taxes Trust me, TurboTax is not 

free Whether it comes out of your return or your bank, you're still paying for it God 

forbid a company make money for themselves lol Anyway, my honest opinion comes 

as a new Realtor, if you're in a job that gives you a 1099 form, DON'T use TurboTax, 

go somewhere hands on where you can understand exactly what is happening to your 

funds Even though TurboTax makes it easy to type in number, the computer isn't 

going to look out for your best interests So pay a little more money, and file in person 

if you make money from a 1099 Putting in the exact itemizations can be stressful on 

TurboTax, it's much easier and in my opinion, more reliable to take it to a hands on 

professional In general, TurboTax isn't bad I just think that as a company, they should 

be more honest about how taxes work and give information that helps their customer 

Rather than just saying we got it, no no no I want to know what and how my money 

is moving around in the tax return Simply doing my taxes online caused my return to 

go from $3,000 to $1,600 All because TurboTax is simply able to find the ways 

around making 

2626 201801992 2022-02-21 

03:47:40 

TurboTax Online 

Deluxe 

1 Charge way too much Advertise free, and then charge $100 $39 to pay with your refund??! 

2627 201805995 2022-02-21 

03:56:31 

TurboTax Online 

Deluxe 

1 Yall made me pay to file my 

taxes Wasn't free!! 

Yall made me pay to file my taxes Wasn't free!! Yall taking over a hundred dollars for 

letting me file on turbo tax when it's suppose to be free Worse experience I've ever 

had with yall and I'll be going to a tax office next year Thanks for screwing me out of 

money 

2628 201774226 2022-02-21 

04:15:59 

TurboTax Online 

Premier 

1 Expensive Free my a** Paid $147 which is about 10% of my tax return YIKES! 

2629 201775479 2022-02-21 

04:43:18 

TurboTax Online 

Deluxe 

4 turbo tax is easy to use but I have used Turbo tax for the last 3 years, and it is fairly easy to use, but I don't use the 

live ask a person for help part The only thing I get frustrated about is telling us it's 

free, but then over and over during the process it wants to upgrade you and charge 

more and more money Last year I got stuck in that and couldn't go back to choose a 

cheaper version, even though I didn't need the expensive one So I ended up paying 

over $200 last year when I should have only had to pay the $39 So just make sure 

you look at what you are choosing This year I mad sure not to choose all the BS for a 

simple return 

2630 201804311 2022-02-21 

04:52:14 

TurboTax Online 

Deluxe 

3 Turbo Tax is too expensive The cost of Turbo Tax contradicts the advertisements 

2631 201804368 2022-02-21 

04:54:57 

TurboTax Live 

Deluxe 

3 good althought the product was very helpful At the end I was not able to file my returns for 

free I was forced to use next level and pay for service i didn't need 

2632 201804634 2022-02-21 

05:01:39 

TurboTax Online 

Deluxe 

2 Overall turbotax is fine I really did not like that at the end Turbotax Free version did not let me file the taxes, 

but I had to switch to the Deluxe version to be able to file my taxes Very annoying 

2633 201804884 2022-02-21 

05:10:16 

TurboTax Online 

Deluxe 

2 not as free as it sounds just tell us its not free and you guys have 5-6 pages that say ok just one more step 

when really there was about 30 more minutes of steps 

2634 201805206 2022-02-21 

05:22:39 

TurboTax Online 

Deluxe 

3 Kinda upset Thought this was free too file I ended up paying 78 

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Review Title Review Text 

2635 201806221 2022-02-21 

06:08:51 

TurboTax Live 

Premier 

1 Farewell TurboTax It's been 

fun but, never again 

I understand that you're running a business and have to get paid somehow I get that; It 

was still a little weird when wanting to file capital gains changes the cost of your 

product from "Free" to $188 That was a bit of a steep transition But you know what? 

I used TurboTax for years and love the interface and ease of use So I thought to 

myself that's worth the convenience Boy was I wrong, I got no convenience nor 

service Even though a new competitor showed on the market this year that is truly 

Free, CashApp Taxes was not as polished or straight forward when I tried it So I went 

back to TurboTax thinking that I am going to suck up the cost for the superior 

experience What I got instead is an error message about "3 issues that need fixing" 

every time I reviewed my filling But there were no issues all the numbers were 

correct and when I clicked "Fix" nothing was highlighted or market as problematic 

Ironically the error was for one of the entries for capital gains, that I had to pay $188 to 

file, that had a total of 3 fields to fill, so not much room for error Two and a half hours 

of my life, and 2 different Experts over chat and phone later and nothing Still not 

resolved, no one can figure out why that's happening or how to fix it The interactions 

were nice an courteous, but the end result remains the same After collectively 

deciding that nothing is or was wrong with my inputs and data, I decided to try to file 

anyway in hopes that all my info reaches the IRS And of course staying on brand, 

intuit tries to upsell me on everything last second and even the option to pay for the 

$188 fees, that to clarify was utterly useless and caused unsolvable errors, was not 

possible to pay from my refund Unless, you guessed it, I pay another $44 fee for the 

privilege of paying intuit How amazing of a product experience is that? Now I am 

$232 and over 2 5 hours short, with a tax filling that will probably have issues and be 

sent back by the IRS We need more competition because this is what happens when 

ther 

2636 201806936 2022-02-21 

06:55:21 

TurboTax Online 

Deluxe 

1 Always trying to get you to 

buy an updated package 

I thought TurboTax was free, you can never find it automatically takes you to the 

deluxe package Such a gimmick 

2637 201806978 2022-02-21 

06:58:18 

TurboTax Live 

Deluxe 

1 I feel duped This process started out free and step by step it said I had to upgrade Ended up 

paying over $200 Could have gone to the other guys Turbo tax was always more 

economical in the past 

2638 201807002 2022-02-21 

06:59:25 

TurboTax Online 

Deluxe 

2 Deluxe Cost too much for no 

help 

I had a simple tax return except for an HSA (which long story but was not eligible for 

any additional deductions), which forced me to "upgrade" to Deluxe Well once I 

upgraded to deluxe, there weren't any additional files to fill out and I didn't get any 

additional refund Just got to pay the advertised $39 price TWICE! Cause they don't 

just charge it to federal, nope, they charge it to state as well (after a $15 discount) I 

paid $63 for a service that literally did nothing for me I had been very pleased with 

(free) TurboTax in the 5 years of using it, not this year, though 

2639 201807483 2022-02-21 

07:35:06 

TurboTax Online 

Deluxe 

3 Tax 2021 Find it weird how you promote free filling, then trying over charge people, when we 

are during all the work I don't like the idea when you charge me with a premium 

amount, when I asked I don't needed it 

2640 201807488 2022-02-21 

07:35:37 

TurboTax Online 

Self Employed 

1 Thought it was suppose to be 

free ended up costi 

It was suppose to be free ended up costingvmec160 00 I'm kinda upset 

2641 201807716 2022-02-21 

07:57:19 

TurboTax Online 

Premier 

1 tired of paying im tired of paying for turbotax when it says it is suppose to be free and in tired of 

being charged to use it and being charged for my w2 it was $69 to use turbotax and 

$39 to file my taxes that really doesnt sound free but other then that turbotax is great 

2642 201808789 2022-02-21 

10:08:52 

TurboTax Online 

Self Employed 

1 Never Again For the dozens of commercials they have advertising free, they will still find a way to 

get you spend money Never using Turbo again 

2643 201810240 2022-02-21 

11:53:52 

TurboTax Live 

Premier 

4 Helpful Ok service I feel like you guys say free but when I start filling it just keeps adding fees 

I have never got free 

2644 201811250 2022-02-21 

12:35:19 

TurboTax Online 

Deluxe 

2 Charged for TurboTax 

Deluxe w/o asking for it 

I specifically clicked on the free options every single time I was asked, but at the end I 

was charged around 40 dollars for "TurboTax Deluxe" Ridiculous 

2645 201815234 2022-02-21 

14:14:37 

TurboTax Online 

Deluxe 

1 Don’t like turbo nomore How you advertise free but charging Last year I paid All this money to y’all and 

didn’t even receive my money this is my last year using turbo tax and my whole entire 

family will not be filing with you guys nomore goodbye! 

2646 201816126 2022-02-21 

14:31:34 

TurboTax Live 

Deluxe 

4 Easy going Straight forward, easy to do Not sure why it says free End up paying over $200 

2647 201819570 2022-02-21 

15:35:59 

TurboTax Online 

Deluxe 

3 Free edition is not actually 

free 

Having a $1 foreign tax credit, because I had no foreign tax REQUIRES me to upgrade 

to Deluxe for $39 instead of the free edition SLIMY!! 

2648 201820865 2022-02-21 

16:02:26 

TurboTax Online 

Deluxe 

2 TurboTax is Ok I have used turbo tax for multiple years now I’ve been filing my taxes by myself 

without parental help or accounting help for over five years I have loved how easy it 

is and how in depth it goes with any questions I have and explaining why my return is 

the way it is However, especially the last two years, I feel as though TurboTax is 

going downhill It’s becoming more expensive The things that were once free (filing 

your most basic return) now costs money It’s not even an option to file free if you 

have to add just about an tax break Not only that, but paying with your return now has 

an additional $39 charge? For what reason? And they don’t even tell you it costs an 

additional charge until you are about two steps away from filing You’re told it’ll be 

one cost at the screen where you decide how to pay and then when you go to approve 

it, it throws on that additional charge Personally, that feels slimy and sneaky because 

it’s basically hidden at the end and there’s no warning when making your decision 

2649 201821480 2022-02-21 

16:12:13 

TurboTax Online 

Deluxe 

3 Turbo Tax Charged Me Extra Great, quick and easy BUT I got 2 separate charges, and was unable to switch back to 

the free version I can't imagine what it's like to file my taxes without this service, but 

I'm still made about these random charges 

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Review Title Review Text 

2650 201831618 2022-02-21 

17:02:50 

TurboTax Live 

Deluxe 

1 THIEVES!!! Yes turbo tax is convenient, but all the talk about free returns is a flat out lie! Yes free, 

with the purchase of some sort of unneeded or unnecessary service So when you deny 

the extra service the prices begin to rise even more not to mention the hidden charge 

of $39 to use your own money to pay for the tax return service! So all in all your free 

Tax Filing roughly $250 give or take! Thanks turbo tax! 

2651 201833855 2022-02-21 

17:34:06 

TurboTax Online 

Deluxe 

1 Bait and switch just before efiling Free Federal and State e-file hogwash!!! My wife and I file married filing jointly 

with no special exceptions or additional forms necessary only to get to the end of 

doing the return only to get the bait and switch You must upgrade to Deluxe 

(because I have an HSA??) and pay $78 to e-file State and Federal 

2652 201827614 2022-02-21 

17:59:10 

TurboTax Online 

Deluxe 

2 meh Turbo tax overall is easy to use but the hidden fees are real annoying, my return got 

denied and then i got my stimulus letter in the mail I feel like there should be more 

info on what you're looking for to make filing easier It's expensive and annoying 

Needs more details and help on the NON free filing 

2653 201828310 2022-02-21 

18:12:40 

TurboTax Online 

Deluxe 

2 TURBO TAX ISN'T FAIR Turbo Tax insisted that I needed to upgrade from FREE to DELUXE Only to find out 

that I owed $191 plus had to pay them $78 to file!!! 

2654 201836852 2022-02-21 

18:14:55 

TurboTax Online 

Premier 

1 No longer can you e-file for 

free 

Turbo Tax no longer has an agreement with the IRS for user to e-file for free Last 

year for 2020 I paid nothing to e-file my federal and state (NJ) returns This year 

(without any differences on my returns) I had to pay $108 00 I am widowed, disabled 

and on a fixed income Shame on Turbo Tax! (However; I still like the ease of use 

and questions asked by Turbo Tax It is a good comprehensive software 

2655 201828617 2022-02-21 

18:18:06 

TurboTax Live 

Premier 

1 We get what they lobby for It's not free it's not easy But hey, at least Intuit can spend millions a year lobbying to 

make billions a year off of us even though the IRS is perfectly capable of doing this all 

by themselves 

2656 201830290 2022-02-21 

18:43:32 

TurboTax Online 

Deluxe 

2 Super expensive! I used to love the ease of using TurboTax to file my taxes But now, they seem to trick 

you into paying a whole bunch of money for using their service The whole time I was 

entering my information, it was clear that the service was free However, when I got 

towards the end of it, I was automatically upgraded to the Deluxe version, which 

costed me over $100! I accepted that I would have to pay the $117, then they added 

another $44 without any sort of notice and no way to remove it 

2657 201808154 2022-02-21 

18:45:58 

TurboTax Live 

Deluxe 

3 Lies They show all these we’re free commercials then when you’re filing they want you to 

choose your payment method 

2658 201830571 2022-02-21 

18:47:58 

TurboTax Online 

Deluxe 

3 easy to file not happy with having to pay if you say free then should be free 

2659 201832423 2022-02-21 

19:13:11 

TurboTax Online 

Deluxe 

3 NOT FREE Good overall but should not say it's free because the results say, that's a LIE We had 

to pay about two weeks worth of groceries for it 

2660 201833672 2022-02-21 

19:31:17 

TurboTax Online 

Deluxe 

2 The link said it would be 

free, it wasn't 

Same as title, charged when the link said it would be free 

2661 201834851 2022-02-21 

19:44:46 

TurboTax Online 

Deluxe 

3 Easy but EXPENSIVE was supposed to be free to file, then had to upgrade, it became really expensive to file 

2 w2s and a 10-99r 

2662 201842169 2022-02-21 

19:47:33 

TurboTax Online 

Deluxe 

3 TurboTax went from FREE 

to $107 00 quick 

Free service ending up costing me $107 00 dont be fooled or scammed by turbotax, 

they're going to get money out of you someway 

2663 201842230 2022-02-21 

19:48:49 

TurboTax Online 

Deluxe 

2 Turbo Tax lies Turbo Tax lures people in with the idea that filling taxes will be free However, in my 

case, after spending 2 hours filling in information meticosly, Turbo tax would not let 

me file unless I paid for federal and state submission Overall, not pleased Should be 

upfront with the possibility of having to pay 

2664 201842285 2022-02-21 

19:49:38 

TurboTax Online 

Deluxe 

1 Deluxe features are a scam I used Turbotax because it is what I had used in the past due to it being a part of the 

IRS free file So to avoid having to re-enter my information and since they had a free 

file I used it Well my taxes were rejected and when I went in to fix the issue it would 

force me to choose the deluxe version which was $39 for federal and an additional $39 

for state and of course an additional $39 fee if I just wanted the fees deducted from my 

refund The deluxe version wasn't helpful in fixing my issue at all I basically had to 

figure it out myself and but I still had to pay the fees for the deluxe service It wasn't 

very clear that I was going to have to pay an additional $39 for filing state nor the $39 

fee and of course it says I used the deluxe feature and therefore I now have to pay the 

fee even though said features were useless I'd give it zero stars if I could 

2665 201835324 2022-02-21 

19:51:53 

TurboTax Online 

Federal Free 

Edition 

2 Cost to much U have a free service but when I filed at the beginning on the month it didn't file my 

state taxes and if I want to pay it is way to much charging twice the cost just because I 

use the e-flie 

2666 201835449 2022-02-21 

19:53:31 

TurboTax Online 

Self Employed 

3 TurboTax cost too much to 

file my taxes 

TurboTax advertised filing tax as free and later charged for both Federal and State I 

received no expert advise or assistance 

2667 201835538 2022-02-21 

19:54:50 

TurboTax Online 

Deluxe 

5 TurboTax is On POINT The experience was simple and fast I would refer anyone to use the service It is not 

free but the price is economical 

2668 201843141 2022-02-21 

20:04:19 

TurboTax Online 

Deluxe 

1 compared to last few years 

yall sucked this one 

I've used turbo tax for last few years and its suppose to be FREE however just because 

I had unemployment yall made it to where i had NO choice but to pay yall 70 dollars I 

really didn't have to spare to file I didn't need any help or anything from yall but still 

made me pay to use yalls free site This was ridculous and then to pay yall out my 

refund since I'm broke i had to pay ANOTHER 70$ what the duck is free about any of 

this yall are swindling people and tricking them so yall make a killing off us poor 

people who cant pay tax prep services to do them People who use your services are 

generally lower income people with very low refund amounts anyways and yall taking 

half of the little bit we actually do get I will not recommend yall or use you ever 

again unless yall chnage back to actually giving us a completly free option 

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Review Title Review Text 

2669 201844125 2022-02-21 

20:21:35 

TurboTax Live 

Self-Employed 

1 HORRIBLE THIS TIME 

AROUND 

This year I filed Head of Household and entering an FREE easy tax return It still 

charged me as if I am self employed Charging me $199 for that product When I 

called the experts they couldn't do anything but tell me to re enter a new tax return I 

am not happy They gave me a discount code to reduce the cost but I still paid $79 

which I think is a scam!!!!! I had a simple return I shouldn't be charged for self 

employment live I shouldn't have to enter a new form because it automatically 

prompted it to do that Whatever that means We looked through each form and there 

was no reason for the charge I spent the morning filling out this form I was not going 

to start all over 6 years of using this product I am dissatisfied 

2670 201837395 2022-02-21 

20:23:45 

TurboTax Online 

Deluxe 

1 Nothing is for FREE Pretty sad when you go here because you see it's free to do your taxes and they end up 

sticking you with fee after fee after fee 

2671 201844411 2022-02-21 

20:28:03 

TurboTax Online 

Deluxe 

1 Turbotax is a rip off I tried to file for the free edition but because they insisted that I apply for a foreign tax 

credit which was worth less than 20 dollars, I had to purchase Turbotax deluxe There 

was no way to change my taxes and file without the foreign tax credit I will be 

exploring other options for next year 

2672 201837772 2022-02-21 

20:29:57 

TurboTax Online 

Deluxe 

1 fees kept increasing free to 

39 00 to 78 00 

I started with the free option and was told to get my full refund I must upgrade for 39$, 

but on final review and payment went up to 78$, and I spent 2 hours messing with the 

Krama credit and got nowhere and got no confirmation my refund was being 

deposited into my checking acount every time i use turbo tax it gets more and more 

expensive in order to get my healthcare credit I had to pay $39 00 which turned out to 

be $78 00 WHY? WHY is free suddenly $39 and $39 becomes $78 ??? 

2673 201844627 2022-02-21 

20:32:35 

TurboTax Online 

Deluxe 

2 Bait and switch this year Not 

free anymore, xtra 

I have used TurboTax for at least 8 years, and went right to it, to do my taxes this year 

Sadly, I suddenly saw a $39 charge I don't know what a simple return is that was still 

free, but I guess mine wasn't simple I tried to use TaxSlayer, but their import of my 

last year's pdf didn't work, so I was going to have to input everything, so I went back 

to TurboTax They offered for their charges to come out of my Fed refund, but they 

didn't tell me that was an EXTRA $39 If I want to spend over $100, I could find a 

local person to do my taxes for that The free word, and the lack of forewarning on the 

extra charge is bait and switch 

2674 201838485 2022-02-21 

20:41:56 

TurboTax Online 

Self Employed 

1 extra fees I paid extra to do self-employed and I was asked 5 more questions than if I had done 

the free version and it did not really add more money for doing itemized deductions for 

my expenses ALSO I was not a fan of the extra $39 they add on at the end for 

choosing to take what you owe turbotax out of your federal refund (especially when 

they show you an itemized receipt of what you owe turbotax for their services before 

you continue to file) They throw the $39 extra on right before you file so of course 

you're not going to go all the way back and choose a different option 

2675 201845168 2022-02-21 

20:44:49 

TurboTax Online 

Deluxe 

3 Not Happy It's advertised as FREE, then a filing fee of $80 73 Sounds false to me 

2676 201839429 2022-02-21 

20:59:55 

TurboTax Live 

Basic 

1 Misleading Says it's free then they ask you to sign up for the $44 "package, omitting that they are 

already charging $39 The frustration is that they don't explicitly make that clear until 

the very end when your frustrated and ready to file Won't be using them again 

2677 201845917 2022-02-21 

21:01:39 

TurboTax Live 

Deluxe 

3 Why do I always end up 

paying 

I feel like every year I start out being promised on their site that my simple tax form 

help will be free Every year I end up paying I feel like I have to read some hidden 

fine print to understand what I actually NEED to fill out my simple taxes I appreciate 

their expertise and any time that I have needed help from a live person, they have been 

great but I feel really bothered that I don't know the cost up front If you say that my 

filing should be free and then I end up paying every year, it starts to feel that I am 

being taken advantage of Again, the people on the customer service side have been 

great 

2678 201841461 2022-02-21 

21:35:15 

TurboTax Online 

Deluxe 

3 Turbo tax is good! It was fast and they help step by step I do not understand why I had to pay when It 

said free, but I needed to file 

2679 201850074 2022-02-21 

22:31:19 

TurboTax Online 

Premier 

1 Biggest money suck ever! $70 to file my returns, even though its a standard form and they had a discount of $49 

in the process but when you get to the end you no longer qualify for that discount 

Forget free file, they have completely gotten rid of it Oh and that direct deposit that 

was free before, is now only free if you use their bank, $40 if you want your money 

direct deposited, a FREE service by the government 

2680 201844589 2022-02-21 

22:31:44 

TurboTax Live 

Deluxe 

3 2021 taxes I got to the very end and thought (per your commercials) TurboTax was free? It was 

not Not happy 

2681 201844687 2022-02-21 

22:34:01 

TurboTax Online 

Deluxe 

4 Tax Very easy to use I wish I knew about the HSA requirement for Turbotax to require the 

tax program that was not free I felt it was a little deceiving 

2682 201850643 2022-02-21 

22:42:09 

TurboTax Online 

Self Employed 

1 steaming pile of bullsh*t free? more like f*ck you! good luck getting this to work 

2683 201845267 2022-02-21 

22:47:23 

TurboTax Live 

Deluxe 

2 Mostly easy to follow with 

many hidden charges 

very misleading when they kept advertising free and always trying to charge you with 

something new Ended up paying way more than I ever have in all my years of filing 

my taxes 

2684 201845331 2022-02-21 

22:48:44 

TurboTax Online 

Deluxe 

2 Turbo tax You're supposed to be free but you're not I work hard from my money and don't get to 

take Harley any of it home 

2685 201845480 2022-02-21 

22:52:31 

TurboTax Live 

Deluxe 

3 Your free number to allow 

my return 

I had spoke with James of Intuit last week he offered me a free tax return, due to some 

issues that had arisen from last year and carried over to this year I took and used the 

number and nothing happened It is rather disheartening to be offered something and 

then it does not work 

2686 201851613 2022-02-21 

23:00:30 

TurboTax Online 

Deluxe 

1 Super frustrating no help and 

very expensive 

Frustrating, you software kept skipping important stuff Couldn't enter my 1098-T kept 

thinking I wasn't insured all year contacted support for assistance and didn't get any 

As a student I have a very basic return of W2 and 1098-T and you charged me $80 to 

file No free file that is BS Probably my last time using you 

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Review Title Review Text 

2687 201846014 2022-02-21 

23:03:53 

TurboTax Online 

Deluxe 

2 What happen to Free? Turbotax has been advertising for years its free Now because they know that alot of 

people had to file unemployment there is a $39 fee to file, for each Federal and State? 

Then the slickness There is a fee for paying with your federal return and guess how 

much another $39 so now my free tax preparation is $117? Stop promoting free if 

its Not Free 

2688 201847132 2022-02-21 

23:28:27 

TurboTax Online 

Premier 

3 It's Nice But nothing is free Turbo Tax is a great resource to get your taxes done But make no mistake it's not 

free Never has been, never will be That being said, I have never in all my years of 

using this service had an issue It's pretty good at getting things Prepared and filed 

Just remember, you get what you pay for So I pay my fee, get my money that is 

owed, and will do it again next year 

2689 201847290 2022-02-21 

23:31:46 

TurboTax Live 

Deluxe 

3 Turbo tax is not free you get all the way to the end of the process for filing your taxes, then ofcourse they 

throw "upgrade plans" at you, thats no issue Its just when you have zero choice in the 

matter, because apparently you (I) NEED "Turbo Tax Live Deluxe" when i literally 

dont find anything the plan offers to be useful On top of having to restart from 

schratch because you think "free means free" you get to the end all over again for it to 

be the same issue 

2690 201848115 2022-02-21 

23:50:41 

TurboTax Online 

Self Employed 

2 Turbo tax okay The hiding fees When you think filing is free The get you at the end 

2691 201848339 2022-02-21 

23:55:38 

TurboTax Live 

Deluxe 

3 SECRET FEES was supposed to be free, ended up being $227?dfddddd 

2692 201854879 2022-02-21 

23:59:58 

TurboTax Online 

Deluxe 

1 TURBO TAX LIES ABOUT 

FREE 

Your service claims to be free and then won't let me continue without purchasing the 

$29 version and then charge a $39 processing fee so free ends up costing $68 F*** 

Y**!!!! 

2693 201849339 2022-02-22 

00:17:43 

TurboTax Online 

Self Employed 

4 turbotax is easy if you want 

to file your taxes 

this is a great start for people want to file their taxes by their self it fast and easy 

software to use the only thing I don't care for is the charging of money to file if it 

suppose to be free 

2694 201849716 2022-02-22 

00:24:48 

TurboTax Online 

Deluxe 

1 RIP OFF My taxes are simple yet the coast to file is not free as advertised FREE FREE my *ss 

2695 201849743 2022-02-22 

00:25:12 

TurboTax Online 

Premier 

1 The Worst Turbotax is really good at tricking you into thinking you are filing for free until they 

hit you with $130 in fees at the last second Worst service ever 

2696 201849864 2022-02-22 

00:27:26 

TurboTax Live 

Self-Employed 

1 Charged for product I did not 

ask for!! 

I have used TurboTax for years and have been very satisfied with my experience I do 

all my children's taxes also This year it charged me an extra $199 for live help which I 

did not request or use I tried numerous ways to remove this and to no avail Help 

topics do not help After an hour of trying to fix this I gave up and processed it due to 

frustration I will no longer use turbo tax for my taxes or my children's taxes There are 

many other free services for taxes that won't take my money like you did 

2697 201816147 2022-02-22 

00:31:52 

TurboTax Online 

Deluxe 

2 not so good Was not too great You advertise that it's free, then you charge at the end I may not 

use your service anymore due to false advertisement and lies Will not be 

recimmending you to anyone 

2698 201850892 2022-02-22 

00:46:35 

TurboTax Online 

Deluxe 

4 Turbotax is fairly easy to use Be Careful of the extra charges for filing, it's not really free I do not like the way the 

program almost forces the use of LIVE 

2699 201816869 2022-02-22 

00:46:48 

TurboTax Online 

Self Employed 

1 Absolute nightmare, rip off 

and fraud 

I have not filed my taxes using turbo tax online and would like a refund as I will not be 

using this product this year or in the future I can file my taxes for for free using other 

online software I would like a full refund for this scam I have already submitted a 

request for a refund and was told I could not because I used the online product? I 

haven't filed anything or received any official tax forms to send in and If I had realized 

before hand would never have paid for this product This is absurd and terrible 

business If turbotax does not refund me the $200 dollars for a free a service I will be 

sure to inform and write negative reviews on all social media outlets about this 

incident I am extremely disappointed in this product, customer service and business 

practices and i'll never use again 

2700 201818340 2022-02-22 

01:15:59 

TurboTax Online 

Deluxe 

2 I dislike dishonesty First, you bill the service as free tax service and filing The you say cannot be filed 

unless I pay filing fee? Lies and contradictions I feel deceived 

2701 201852757 2022-02-22 

01:21:05 

TurboTax Live 

Deluxe 

1 Turbo tax is ok, pay attention 

to plan 

I file with turbo tax every year, this year was fine as well I had some questions and I 

thought it was free to chat with a professional somehow I ended up paying $50 more 

and was moved to a deluxe live plan Seems shady but after doing the whole process I 

was too tired to switch to something else Next year I will do it for cheaper Live help 

was helpful but basically confirmed that I did it right, not worth an extra up charge, 

2702 201859672 2022-02-22 

01:29:11 

TurboTax Online 

Deluxe 

1 Why do you charge the same 

fee twice 

They say it's free but it's a scam And turbo tax will charge you a fee then charge the 

same fee again 

2703 201859722 2022-02-22 

01:30:20 

TurboTax Online 

Premier 

2 TurboTax is a rip off Turbo Tax advertises exhaustively that they are a free option but that is entirely untrue 

They sneak in fees at every step including a fee for them to take the fees out of your 

refund WHY This is demoralizing in a system that is already exhausting and 

confusing 

2704 201853765 2022-02-22 

01:39:16 

TurboTax Live 

Deluxe 

2 turbo tax not too happy with the fact i started out free and ended up paying over 200 dollers for 

my taxes to be don i chose nothing of extra other than free it is not free 

2705 201819965 2022-02-22 

01:43:30 

TurboTax Online 

Deluxe 

1 I feel like I get taxed extra 

Then charged a fee 

Not sure if Turbo tax is actually helping me when I get popups and bumps from them 

asking to me to upgrade to some other tax service I literally have no interest in I get 

enticed by the free option they over advertise, but it has never been free because they 

scam you into other services because you do too much apparently and it is not covered 

by the free option 

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(1-5) 

Review Title Review Text 

2706 201820104 2022-02-22 

01:46:35 

TurboTax Online 

Deluxe 

1 The fees are wild and 

unethical 

Turbotax charges unreasonable fees for something that should be free, since it's free to 

do directly with the government I understand that I ultimately choose to use the 

product for convenience, and by doing that I agree to pay the fee, but I have to file in 

two states and federally and it ends up being really expensive, and they are not up 

front about the fees They also lobby the government to keep taxes complicated to 

create a market for their product Also, once you select an upgrade you can't undo it 

Overall, the whole thing is really shady, but it's too convenient to not use They really 

should take down some of the fees though and stop pretending they're giving you a 

discount when they're not 

2707 201860713 2022-02-22 

01:54:08 

TurboTax Online 

Deluxe 

1 its not free at all turbo tax states its free but keeps suggesting you to upgrade to paid i hit no 5 times but 

yet somehow at the end $78 is taken i came here for free not to be lied and tricked into 

paying ive been using them for 5 years smh 

2708 201854578 2022-02-22 

01:55:10 

TurboTax Live 

Deluxe 

3 hehh Free is a long way from 150 bucks and still wanted to charge me another 50 for 

questionable upgrade The process was simple and seems trustworthy but the 

misinformation as it was advertised "Free" It was not They set the hook and I was 

eager to bite 

2709 201854921 2022-02-22 

02:00:45 

TurboTax Live 

Deluxe 

1 TurboTax is not free You claim to be free but yet charge people when they try to file under the free claims 

2710 201854969 2022-02-22 

02:01:41 

TurboTax Online 

Deluxe 

3 Ehh So much for that free, free, free, free Im not sure why I was automatically upgraded 

but whatever 

2711 201861030 2022-02-22 

02:02:34 

TurboTax Online 

Deluxe 

4 Never Free as they 

advertise!! 

It has never been free for me even when I made less than $20,000 and live paycheck 

to paycheck False advertisement! 

2712 201822728 2022-02-22 

02:35:42 

TurboTax Online 

Premier 

1 Expensive Please stop advertising that you're free if it's only federal Everyone needs to have 

additional accounts and income nowadays If the IRS already knows my income, why 

do tax entities have to exist to submit to them what they already know? Please stop 

lobbying congress 

2713 201822893 2022-02-22 

02:38:39 

TurboTax Online 

Deluxe 

1 Turbo tax is a sham The fact that you basically leave no other option but to pay for the deluxe is ridiculous 

I had one minor deduction that supposedly made my taxes too much for the free 

addition to handle so I was boxed in to paying 117 00 for the deluxe version I had 

ONE retirement credit that should not have made my returns so complicated that I 

HAD to upgrade Not only that but you charged a 39 00 fee to just simply take the 

deluxe money I had to pay, you directly out of my returns!!! Absolutely shameful! You 

guys should be ashamed You claim to be free and yet purposely box people in so they 

have to pay or file somewhere else Unbelievable 

2714 201857593 2022-02-22 

02:46:03 

TurboTax Online 

Deluxe 

1 Turbo Tax Sucks Says its free but i paid like $80 

2715 201823744 2022-02-22 

02:54:23 

TurboTax Online 

Self Employed 

1 Should be free IT is supposed to be free, you should be ashamed of taking what little money i earn as 

a small business, it is ugly and disgusting that this costs money, and completely runs 

counter to the agreement made with congress Shame on you all 

2716 201862828 2022-02-22 

03:06:29 

TurboTax Online 

Deluxe 

1 Thievery You opted out of the free file system And then to get a retirement plan contributions 

credit of $200, you force upgrade to the deluxe turbo tax and then assess additional 

filing fees up to $83? That's highway robbery, ought to be illegal, and shows a total 

lack of integrity This is a grift 

2717 201858742 2022-02-22 

03:07:56 

TurboTax Online 

Deluxe 

4 HOW IS THIS SERVICE 

FREE??? 

Was pretty simple to file but when you get to the end there are free I don't get it!! i 

thought free was free other then that no complaints 

2718 201863294 2022-02-22 

03:29:21 

TurboTax Online 

Federal Free 

Edition 

1 Turbotax is misleading and 

predatory 

Every single year, no matter how basic my return is, I end up getting forced to upgrade 

to deluxe You should not advertise a free service and then make it virtually impossible 

to file for free I did not get my full refund because I did not claim credits I was 

eligible for because it would have cost me more money to upgrade to deluxe than what 

I would have received in those credits Isn't that a violation of your maximum refund 

guarantee? Making someone wait until they are done with the entire lengthy and time 

consuming process until you tell them it costs extra money to file is predatory Forcing 

someone to start the process over if they don't want to upgrade is predatory 

Advertising that your deluxe version only costs $39 when it actually costs $80 is 

predatory Not being upfront about which deductions will cost your customers money 

to file is bad business practice and honestly a scam Go ahead and charge people, but 

don't be so scammy and misleading about it Do a quick google search, TONS of 

people feel the same I will be filing elsewhere from now on 

2719 201863398 2022-02-22 

03:34:37 

TurboTax Online 

Premier 

1 TurboTax is a real scam artist I had to add my stock tax reports and just because of that they charged me near 150 

That's a lot for a sight that claims they're free 

2720 201860077 2022-02-22 

03:38:44 

TurboTax Online 

Deluxe 

4 Easy Guide It was very easy to file on my own with the step by step prompts However, it was not 

free if I wanted my full return amount I had to pay a minimum of $34 

2721 201860303 2022-02-22 

03:44:01 

TurboTax Online 

Deluxe 

1 I hate you You said it was free I had to pay one hundred and seventeen dollars 

2722 201827445 2022-02-22 

03 56:40 

TurboTax Online 

Deluxe 

1 Liars I clicked every free option there was, and in the end had to pay $78 I then tried to do 

the efile com, which proved to be miserable, so I sucked it up and ended up paying for 

TurboTax They deceived me, and I never was able to get even my federal returns for 

free 

2723 201827656 2022-02-22 

03:59:53 

TurboTax Online 

Premier 

1 no the most expensive way to do your taxes! but remember theyre free! free free free!!! 

2724 201861009 2022-02-22 

04:02:06 

TurboTax Online 

Deluxe 

4 Should not advertise as free! I have always used turbo tax to file my taxes Every year there is an additional fee It is 

still advertised as free although it cost me over $100 to file The process itself is fine 

but I do not think I should be charged $117 to file 

2725 201830608 2022-02-22 

04:48:39 

TurboTax Online 

Deluxe 

1 Not Free Too many extra unnecessary screens Same questions are asked multiple times The 

FREE to file went to $39 to file and as I declined to add $$$ it added $39 x2 MORE!!! 

WTH 

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(1-5) 

Review Title Review Text 

2726 201831189 2022-02-22 

04:56:47 

TurboTax Online 

Deluxe 

1 They lie about the free 

federal return 

They claim you get a free federal return but make it very difficult to access it I only 

added one W2 information in and yet I was still charged? I know there is a way to get 

the free return, but they don't explain what disqualifies you for it 

2727 201806977 2022-02-22 

04:58:13 

TurboTax Online 

Deluxe 

1 TurboTax is a Rip Off I think the government survives on the backs of the poor The rich get huge tax write 

offs while those who are starving and living paycheck to paycheck have to py the 

government money when we can't afford to pay for health insurance This entire 

system is disgusting and your advertisement of free filing is a scam 

2728 201863333 2022-02-22 

05:31:03 

TurboTax Online 

Deluxe 

3 I feel I was mislead and 

overcharge on the fiing 

When I reviewed your fees for filing (State & Federal) I though I was getting a $39 00 

credit There was no way I could go back and check it When entering my information 

multiple times it said no problems or errors, but when I went to file it said there were 

errors This was after I was charger Aprox $84 00 for filing Getting the program for 

free and then changing for both state and federal filings is misleading and a over 

charge If I purchased the software at a store for $39 00 the filings are free It seems to 

me to be a over charge, used the store 

2729 201863426 2022-02-22 

05:36:23 

TurboTax Online 

Deluxe 

2 It wasn’t free My filing was supposed to be free, but it made me upgrade to the deluxe and I’m not 

happy about that 

2730 201863887 2022-02-22 

06:04:14 

TurboTax Online 

Deluxe 

1 NOT FREE GARBAGE Says file for free then a bunch of fees need to be paid to file crappy system 

2731 201863936 2022-02-22 

06:08:33 

TurboTax Online 

Deluxe 

2 Turbo tax is ok My only issue is it tells you its free and then at the end it won't let you continue unless 

you select the deluxe which I think is wrong Don't advertise free when it really isn't 

2732 201865546 2022-02-22 

09:08:20 

TurboTax Live 

Deluxe 

3 Turbo Tax is nice If it's free, then why do I pay over a hundred something for the last four or five years? 

2733 201866810 2022-02-22 

11:15:51 

TurboTax Online 

Deluxe 

4 First time filing myself It was a simple process to complete A little frustrating that I thought it was a free tax 

file and I ended up having to still pay for this It's taking a little longer than I hoped for 

it to be approved also 

2734 201868985 2022-02-22 

12:58:15 

TurboTax Online 

Premier 

1 Charged Ended up paying $128 for my return when all I did was select the free options I 

understood the $39 processing fee but I never selected anything extra for help When 

paying, I thought I was paying the $39 Ended up being $128 because it tacked on for 

one of the services that I didn't use 

2735 201879643 2022-02-22 

15:53:21 

TurboTax Online 

Premier 

4 Turbo tax charges it’s not 

free 

Turbo Tax is not free It charges you unless you do nothing to help you financially 

push your self forward But it does let you pay by pulling out through your return 

2736 201883527 2022-02-22 

16:52:37 

TurboTax Live 

Premier 

2 Not really free I use the system because it conveniently has all my prior year information however, I 

am confused as to the "free" advertising statements I always end up paying $200 plus 

dollars on this app 

2737 201893686 2022-02-22 

17:33:58 

TurboTax Online 

Premier 

1 fees and more fees!! not 

worth it! 

not worth all the fees! Extra $40 charge to have the fees taken out of your tax return!! 

Nothing is free with turbo tax! misleading advertising! I will be supporting a local tax 

advisor from now on! don't fall for the FREE trap!! 

2738 201887266 2022-02-22 

17:42:17 

TurboTax Live 

Deluxe 

3 nice people but very 

expensive for the ads for Fre 

People are very nice, but way to expensive Wish it was free like the ads state 

2739 201896398 2022-02-22 

18:16:08 

TurboTax Online 

Deluxe 

2 Easy to file but feels like a 

rip off 

I don't have to do anything crazy when filing taxes which is why I've always chosen 

turbotax instead of hiring someone else to do them for me But this year I was planning 

on choosing their free file option until it made me pay $122 just to input some 

unemployment money I got one month this year so frustrating and honestly feels 

like such a rip off I think I might just hire a tax professional next year because this 

definitely wasn't worth $122 I also specifically chose to NOT add on a $44 charge for 

something dumb that I didn't need and it was added on anyways I found at the end 

when it was too late to do anything about it 

2740 201896558 2022-02-22 

18:18:33 

TurboTax Live 

Deluxe 

1 turbo tax its suposta be free, made me pay $177 00 last year I filed for free, nothing changed! 

wtf 

2741 201889701 2022-02-22 

18:20:33 

TurboTax Live 

Deluxe 

1 Not Free like they stated The link advised that since this was a simple return that it would be free to file It cost 

me $207 Definitely NOT free Got all the way through and the only way to actually 

file was to pay 

2742 201897281 2022-02-22 

18:30:29 

TurboTax Live 

Deluxe 

1 Do not recommend False claims of being free and will not give you money back if they fail to perform 

their job 

2743 201890162 2022-02-22 

18:30:30 

TurboTax Online 

Deluxe 

2 So Much For Free Very disappointed that this they talk about free and there is nothing free about it 

2744 201898656 2022-02-22 

18:50:57 

TurboTax Online 

Deluxe 

1 TurboTax is a lie TurboTax advertised free edition service and even after I chose to free edition several 

times, it still charged me This is ridiculous 

2745 201902099 2022-02-22 

19:54:11 

TurboTax Online 

Deluxe 

1 TurboTax is an extremely 

frustrating scam 

Allow people to file for free! I should not have to pay $80 to use this service simply 

because of a $2 foreign tax credit Completely unprofessional and unhelpful The 

customer service agents were awesome you should give them raises but also there 

should be no need to jump through hoops talking to multiple people just to get this 

resolved Also it is unfair that you charge people before the taxes are filed Such a 

scam Nobody trusts this and I personally will not utilize this service again I have 

one w-2 and no other abnormal things to claim after 5 years of filing basically the 

same taxes through this service it should be extremely easy and painless and free! 

Even writing this review is difficult - like it is trying to prevent me from giving 

feedback 

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(1-5) 

Review Title Review Text 

2746 201896553 2022-02-22 

20:18:22 

TurboTax Live 

Deluxe 

1 Final Year I'm so upset, I moved this year and on top of everything that has gone on TurboTax 

has been a complete rip-off I had to file deluxe for such an extreme over-the-roof price 

because I filed a non-simple return + after it told me I was going to be able to file state 

for free it then charged me for it I had to pay a total of $144 dollars when I only got a 

total of $24 back on my return If it wasn't for the fact I'm so exhausted and had 

already typed everything in I would have used another software Not using TT next 

year and hopefully, they change their ways because their interface is great 

2747 201901586 2022-02-22 

21:45:21 

TurboTax Online 

Premier 

2 Quit saying you are FREE If you are going to offer Deluxe but force someone to go to Premiere, feel free to say 

that IMMEDIATLEY instead of saying we have an option of Deluxe Also quit saying 

you are free, you not free nor have you been for years You are not upfront or helpful 

Personally not much has changed since I have started with Turbo Tax but prices go up 

For what? I am not requiring any new services But direct deposit has a fee now 

2748 201902572 2022-02-22 

22:01:14 

TurboTax Live 

Full Service 

Premier 

3 Expensive Experienced Agents, just mismanaged promises by the platform Draws you in with 

"file for free" but walk away with a $500 bill Great platform for individuals with 

lower incomes but not as great for higher brackets 

2749 201902857 2022-02-22 

22:06:23 

TurboTax Online 

Deluxe 

1 Very misleading , no help at 

all 

It was misleading in the FREE file, when they say basic it doesn't cover in info on your 

W2 I had to upgrade to file it I won't be using it again 

2750 201910597 2022-02-22 

22:33:36 

TurboTax Live 

Deluxe 

2 they did it but also lied they told me free but didnt let me pick or change my option from the deluxe package 

lost 200 couldve atleast been up front 

2751 201904468 2022-02-22 

22:35:03 

TurboTax Live 

Self-Employed 

1 Your company charge too 

much 

This company put on Tv that you all are free to use services but make me pa almost 

275 to do my taxes not cool 

2752 201905250 2022-02-22 

22:47:26 

TurboTax Online 

Deluxe 

1 Wasn't free Awful and worse every year Im charged a fee for using my return to pay the fees to 

use turbo tax, again it was supposed to be free 

2753 201905290 2022-02-22 

22:48:20 

TurboTax Online 

Deluxe 

3 Turbo Tax at home What happened to Turbo Tax being free? Could just as well go back to my tax person 

as it was cheaper 

2754 201905667 2022-02-22 

22:56:18 

TurboTax Live 

Deluxe 

3 Disappointing I filed with Turbo Tax because my bank has it linked to their website They advertised 

a free federal return I was charged $114 

2755 201907231 2022-02-22 

23:27:52 

TurboTax Online 

Deluxe 

5 Turbo tax was Easy It was very easy to do and took little time It was easy from start to finish Ended up 

being not free but the taxes are done 

2756 201908078 2022-02-22 

23:46:43 

TurboTax Online 

Self Employed 

4 TurboTax is great But it is 

not Free 

TurboTax is an amazing service Very user friendly But it needs to stop advertising 

that it is free because it is not You cannot continue in certain areas unless you sign up 

for tax experts that you do not need to use That said, the service itself is a life saver 

and worth the annoying ads 

2757 201909010 2022-02-23 

00:06:46 

TurboTax Online 

Deluxe 

2 Turbo tax is helpful but 

expensive 

It is advertised all over that its $0 to file a simple return I have a simple return and 

somehow paid $78 to file 

2758 201909472 2022-02-23 

00:13:30 

TurboTax Online 

Deluxe 

1 Don't fall for the Free It's 

not Free 

Why would you say it's free when the software would let me file free Will never use 

this again 

2759 201916227 2022-02-23 

00:26:05 

TurboTax Online 

Deluxe 

2 Fees Price went from $0 for basic to 30something to me having to pay a total of $70ish i 

will say it was an easy process but I wasn't expecting for the fee to jump up like that 

and you can't actually see the reason why basically, false advertisement 

2760 201910884 2022-02-23 

00:38:29 

TurboTax Online 

Deluxe 

1 Hidden Fees lots of hidden fees that add up for "free" tax service 

2761 201912358 2022-02-23 

01:06:38 

TurboTax Online 

Premier 

3 Get you with hidden fees Was under the income requirement for free tax return, after doing all my taxes turbo 

tax required me to pay $116 in total for my taxes Completely unnecessary and will 

make me look elsewhere for my taxes next year 

2762 201913540 2022-02-23 

01:31:21 

TurboTax Online 

Deluxe 

2 TurboTax is ok at best They offer free services but wouldn't process my refund until I paid over $100 

2763 201914602 2022-02-23 

01:52:41 

TurboTax Online 

Premier 

4 good I have been a TT person for a number of years now Since I don't make any money and 

have no deductions, I was hoping to do the free tax form, but because I have one 

special form, all of a sudden I owe $100 to you, when I could have gotten the whole 

package, state included from Costco for under $50 Want congress to move to one 

simple form for , filing taxes should be very easy maybe Flat tax will be the best 

2764 201880570 2022-02-23 

02:05:47 

TurboTax Online 

Deluxe 

1 Free Version sucks I redid my entire return so I could file for free and got screwed into having no option 

other than upgrading to deluxe and paying almost $85 to file 

2765 201915468 2022-02-23 

02:09:47 

TurboTax Online 

Deluxe 

3 It's good I went through a free file though ended up paying 100+$ 

2766 201881391 2022-02-23 

02:19:16 

TurboTax Live 

Full Service 

Deluxe 

1 Bate and switch All the payment options were FREE but at the end they charge you $249 I did it 

myself on turbotax and I was ask to have an expert review my work I said yes and I 

was spot on with my math and return Don't for get it said free Not happy 

2767 201916978 2022-02-23 

02:42:44 

TurboTax Online 

Deluxe 

3 Ok It was ok it wasn't free like it said Thanks so kindly and graciously 

2768 201883391 2022-02-23 

02:50:23 

TurboTax Online 

Premier 

1 TurboTax Swindles You TurboTax Claims to be free Yet in the 5 years I have filed, I have not been able to 

ascertain how this is remotely possible The option to pay with the refund is also an 

incredible scam It costs EXTRA to pay with the return? I have had it and will never 

file with Intuit again 

2769 201917846 2022-02-23 

03:03:12 

TurboTax Online 

Deluxe 

5 Easy Process Using Turbo Tax was extremely easy which was helpful! There were several 

explanations with each step of the process which eliminated having to reach out to the 

chat feature for a representative 

Seeing as though Turbo Tax advertises as free, I wasn't expecting to pay a fee; 

however, at the end of the process, I was prompted to upgrade but I wasn't completely 

clear on why Other than that, fantastic service 

2770 201918316 2022-02-23 

03:15:23 

TurboTax Online 

Deluxe 

3 Its not free Its easy to file, but they say its free I had to paid $83, 

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(1-5) 

Review Title Review Text 

2771 201922223 2022-02-23 

03:15:23 

TurboTax Online 

Self Employed 

2 Get ready for lots of bait and 

switch pricing 

I understand that my taxes as an adult can get complicated I understand that I need 

multiple forms However, my daughters have simple tax returns with one or 2 jobs 

They should be free, but you start out free and then, oh wait, we need to add this on 

and that's extra And that also means it's another fee for the state forms It's all a bait 

and switch to get you to start your taxes for free and then lock you in so you can't go 

somewhere else when they start adding on the fees My oldest daughter received $1 in 

a state return; that would be a $39 fee from TurboTax to add those forms to get a dollar 

back ONE DOLLAR! This program has become about making money and not about 

helping people (Need proof? Check out the additional $39 processing fee if you just 

want to deduct your filing costs from any refund you might get ) Sure, the program 

will do the work (for the most part, although it seems to have gotten more confusing in 

its language) 

2772 201918839 2022-02-23 

03:28:36 

TurboTax Live 

Deluxe 

3 Turbo Tax takes money by 

saying its free 

1 Turbo Tax takes money by saying its free 

2 The comment comes from the note is weird it told me I cannot get a refund cause 

my income is - which is 18,000 more than my income 

For a good business you should be truthful 

2773 201918907 2022-02-23 

03:30:17 

TurboTax Online 

Premier 

4 made it easy, It did a good job with my taxes, probably could have gotten it cheaper with a tax man 

Didn't like how they advertise it is free for both State and Federal then as you do it 

they keep charging you more and more to complete it 

2774 201887325 2022-02-23 

03:42:59 

TurboTax Online 

Deluxe 

2 tricky turbo tax I thought it was suppose to be free!!! Guess I got taken 

2775 201919737 2022-02-23 

03:54:24 

TurboTax Live 

Deluxe 

3 What’s up with the fees? Why am I getting charge over 200$? I didn’t agree to any of it I though TurboTax was 

free 

2776 201923196 2022-02-23 

03:56:35 

TurboTax Live 

Deluxe 

1 you cheap ask fucts saying its 

free then charge 

you go all about saying free state and fed taxs And then wont let me contue unless I 

pay 

2777 201920354 2022-02-23 

04:10:22 

TurboTax Online 

Deluxe 

4 I DIDN'T EXPECT TO 

PAY! 

This year was my 5th year using TurboTax Usually it's "FREE" this year I had to pay 

$117 I was a little taken back as of why, because it was really easy to file? At first it 

popped up as $39 as time went on it was another $39, finally I gave in and said ok As 

I checked out and it said $70 total but I had saved then final checkout added another 

$39 for "Processing Fees"? Oh well, I opted for them to take out of my federal taxes so 

I won't miss it Also I guess I can't fuss too much over paying $117 for 5 years 

2778 201921494 2022-02-23 

04:47:13 

TurboTax Online 

Deluxe 

4 Alwayes a Catch Turbo Tax is great there is just always a Catch It's also annoying how they try to 

upgrade you so repetitively and sneakily the entire time you try to do your taxes "for 

free" 

2779 201921573 2022-02-23 

04:49:56 

TurboTax Online 

Deluxe 

1 turbotax is deceptive it gives a free option it's not free at the end And no you can't opt out of it 

2780 201864500 2022-02-23 

04:55:00 

TurboTax Live 

Full Service SelfEmployed 

1 Turbo Tax is deceptive 

presenting as FREE 

SERVICE 

The advertisement and referal from IRS is that the service is free, but begins to 

escalate, and for most this is to an amount of $119 00 For me however, it was $389, 

and over $400 before we were done I am a senior with disbility, full time student, 

raising a 14 year old son by muself in a financial bind at the time I cannot help but 

feel taken advantage of Getting my return is necessary for our not becoming homeless 

at the time 

2781 201923017 2022-02-23 

05:46:07 

TurboTax Live 

Deluxe 

3 WORKS WELL SAID IT WAS FREE BUT IT WASNT HAD TO PAY TOFIEL MY TAXES 

2782 201926493 2022-02-23 

07:36:53 

TurboTax Online 

Deluxe 

1 Disappointed Why claim to offer free filing yet at the end of the process you still charge the fee?!? 

2783 201926640 2022-02-23 

07:53:29 

TurboTax Live 

Deluxe 

2 Said is would be free I was told it was free with simple return and I was charged $119 over a $62 credit Not 

cool 

2784 201927220 2022-02-23 

09:15:40 

TurboTax Online 

Deluxe 

4 Turbo Tax was easy to 

navigate 

The FREE Turbo tax is not free Fee required to file state tax Fee to complete a 1099 

form for doing a few DoorDash deliveries 

2785 201927915 2022-02-23 

10:35:05 

TurboTax Online 

Self Employed 

4 It's pretty good I've used it for a couple years now and usually things are pretty easy/self explanatory 

but this year was tricky Although I know that's not turbo tax's fault The only bone I 

have to pick is that it says it's free and every year it is not free Which is also fine 

because it is still a lot cheaper than the competition or an in person tax preparer but I 

would like to see the little tidbit about only SIMPLE tax returns are free and the rest 

are super cheap and affordable That would make my day Lol sorry I'm a sucker for 

straight up Truth and whole hearted honestly Thank you, TurboTax, for helping me 

file my taxes another year 

2786 201929273 2022-02-23 

12:07:24 

TurboTax Live 

Deluxe 

1 Not a fan I was under the impression that I would be able to file my taxes for free for my first 

time on this website, especially as a veteran Instead I was hit with 250 dollars worth 

of fees at the end of my process I was never notified that doing certain things would 

cost me money during the process If so I would've never used them in the first place 

2787 201931800 2022-02-23 

13:28:06 

TurboTax Online 

Premier 

1 Only used as a last resort Only used as a last resort the fees are getting ridiculous! Thought it was free ?! 

2788 201939490 2022-02-23 

16:04:49 

TurboTax Online 

Deluxe 

4 Easy Filing with TurboTax Turbo Tax makes filling out your own taxes very easy and there are helpful tools for 

what you don't understand or aren't sure about They cover all the deductions and areas 

possible My only downside is they boast about being free, but it cost me $80 a year 

Hidden fees, but I prefer it to other tax software I've used in the past I need deluxe to 

include my ACA forms and it isn't free 

2789 201940957 2022-02-23 

16:28:46 

TurboTax Online 

Deluxe 

1 TurboTax sucks I tried to file for free!! Then at the very end they forced me to do deluxe!! Which is 39 

to file both my federal and state tax!! So a total of 78 dollars! Then I said I was not 

pleased with that so they gave me a discount of 15 dollars off! When I wanted to pay 

zero!! 

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Review Title Review Text 

2790 201944978 2022-02-23 

17:05:06 

TurboTax Online 

Deluxe 

2 Says it's free then charges 

you $78 

poor experience very simple return, asks the same questions multiple times, says it's 

free then when you get to the last screen it charges you $78 I'm hoping my refund 

amount is accurate at the very least I will be going back to H&R block for that amount 

2791 201946375 2022-02-23 

17:31:10 

TurboTax Live 

Deluxe 

1 Great other than hidden fees Turbo Tax is great if you don't have anything extra that then makes you upgrade to the 

highest package available I got an additional $181 for this one credit BUT then turbo 

tax made me upgrade to the live deluxe and by the time I paid the additional fees of 

$119,$49, and $39 I would have been better off not even getting the extra credit at all 

It's especially disappointing when it had said that I could do the free Turbo tax all up 

until a retirement credit which then made me have to spend the extra $119 and $39 

The $49 for filling my state return was never mentioned anywhere at all until the very 

end after I had put in all my information and the $39 to take the fees out of my return 

wasn't mention until the end where all my fees were listed For this price I should have 

just taken my taxes somewhere and let someone else handle all the hard work 

2792 201953673 2022-02-23 

17:42:54 

TurboTax Online 

Self Employed 

2 Your commercials say its 

free $89 is not free 

I love turbo tax because its easy I don't like your false advertising of its free because 

the last I checked $97 with tax is not free 

2793 201954203 2022-02-23 

17:53:25 

TurboTax Live 

Deluxe 

1 FREE TURBO TAX IS A 

SCAM 

tHEY SAY THAT YOU CAN FILE FOR FREE ONLINE BUT WHEN YOU GET 

TO THE END YOU HAVE TYO UPGRADE TO FILE YOUR TAXWS, WHAT A 

SCAM 

2794 201947941 2022-02-23 

17:59:28 

TurboTax Live 

Deluxe 

4 hidden fees The use of the software was easy; however, would have appreciated the cost disclosed 

up front rather than advertising "free" filing and then charging fees later 

2795 201948694 2022-02-23 

18:14:57 

TurboTax Online 

Premier 

3 Easy but NOT FREE despite 

the ads 

Easy and I will likely continue to use it, but the advertisements are very annoying I 

had to pay over $200 for the most basic service even though all the commercials say 

FREEEEE I don't have an issue for paying for this service, my only issue is that they 

shouldn't brag about it being free if it is not 

2796 201948739 2022-02-23 

18:16:08 

TurboTax Online 

Deluxe 

4 Helpful, but surprise charges Filing was quick, easy, and simple, and I received a generous refund Unfortunately, 

multiple charges were tacked on at the end even though I chose the free DIY option 

2797 201957142 2022-02-23 

18:50:57 

TurboTax Online 

Deluxe 

3 OK - Kinda Slow Pages were simple to fill in and complete, but they keep pushing you from the FREE 

version, to the PAID version Halfway through, it says that the fee will be 39 00, and 

finally at check out, it adds another 39 00to pay the first 39 out of the refund amount 

Sketchy tactics to make a buck off the users 

2798 201951295 2022-02-23 

19:02:30 

TurboTax Online 

Deluxe 

1 SHAM Turbo Tax claims you can file for free It simply isn't true They will withhold money 

if you file for free 

2799 201951890 2022-02-23 

19:12:14 

TurboTax Live 

Deluxe 

1 horrible I am a disabled veteran and tried to get the free service instead of helping me you 

charged me $221 

2800 201958493 2022-02-23 

19:16:14 

TurboTax Online 

Federal Free 

Edition 

1 TurboTax is a scam They claim they will make it free but if you for instance pay into retirement they 

consider this extra and will charge $120 even tho they initially say it will only be $39 

I had to delete the $81 credit just to make it go through because it refused to file 

without me paying for it otherwise Don't waste your time and money, go to another 

and better tax site 

2801 201952307 2022-02-23 

19:18:14 

TurboTax Online 

Deluxe 

4 TURBO TAX ISN'T FREE IT'S AN OK SOFTWARE IT REALLY DOES HELP IT JUST ISNT FREE THEY 

DON'T EVEN GIVE YOU A FREE OPTION OK AND THEY ALSO GIVE YOU 

TIPS ON HOW TO WRITE A GOOD REVIEW 

2802 201955157 2022-02-23 

20:12:11 

TurboTax Live 

Deluxe 

4 Turbo Tax Turbo Tax Specialist was very thorough with all my questions and concerns She 

guided me step by step, however, it stated that it was free of charge and when I filed I 

was charged $119 00 In addition, a charge of $30 00 was incurred to process my 

direct deposit directly to my bank account In conclusion, a total of $207 00 was 

deducted from my tax return A bit expensive to file my return 

2803 201961685 2022-02-23 

20:17:48 

TurboTax Online 

Deluxe 

1 Scam artists stealing my 

money 

FREE with 5000 ******** made me spend $90 because of one detail with my health 

insurance spending which is absolutely stupid Asking for my tax info again just to 

leave a review is the stupidest bs ever 

2804 201955722 2022-02-23 

20:22:39 

TurboTax Online 

Deluxe 

4 TurboTax is pretty cool TurboTax is supposed to be a free filing tool, but it seems that there are ways to still 

charge your customers for filing I am ok with the $39, don't get me wrong I was 

surprised because I was charged an additional fee of $39 to use a resource that you 

recommended Credit Karma 

2805 201956508 2022-02-23 

20:38:27 

TurboTax Online 

Deluxe 

3 Easy to Use But Wish the 

Fees were more upfront 

Like my title says - the program is very user friendly but you don't know until the very 

end what the actual cost is going to be That's annoying They should disclose upfront 

that it isn't actually free and there is a cost to e-file My simple e-filed returned ended 

up costing $117 00 

2806 201962644 2022-02-23 

20:39:12 

TurboTax Online 

Deluxe 

1 Ripped off It was supposed to be free at first, but they found a 401k plan, which then costs money 

to contiinue They said $39 All of a sudden when I was almost done, for the 10th time, 

they charged $39 for State AND $39 for Federal Total Ripoff 

2807 201962681 2022-02-23 

20:40:03 

TurboTax Online 

Self Employed 

1 ya'll suck the price goes up every year what ever happened to free file? 

2808 201962803 2022-02-23 

20:43:23 

TurboTax Online 

Deluxe 

1 last time i will use turbotax You make me pay for deluxe because i have an hsa but my fiance gets to do it free 

with multiple dividends multiple w2s then you charge my 39$ for federal, 39$ for 

state then Charge me 39$ to take it all out of my return, when everyone else if they 

owe money to the state didnt get charged i am over your bs last time using your 

services 

2809 201962852 2022-02-23 

20:44:34 

TurboTax Live 

Deluxe 

1 False Advertising They advertise that they will help you file for FREE Next thing you know your paying 

$200 in fees just to file FREE taxes! 

2810 201956906 2022-02-23 

20:46:19 

TurboTax Online 

Deluxe 

2 turbo tax when i started this out it said it was free somehow i ended up paying for my federal 

return i knew i had to pay for the state but not the federal i am 70 and this was not 

made clear to me that i would end up paying 

2811 201957445 2022-02-23 

20 57:36 

TurboTax Live 

Deluxe 

3 Its not free Its not free, and they dont tell you its not till the very end when you have wasted all 

your time 

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(1-5) 

Review Title Review Text 

2812 201957971 2022-02-23 

21:08:42 

TurboTax Online 

Premier 

1 Turbotax is NOT free I've been using Turbotax for years They are not FREE they tell you, you need to 

upgrade services to complete certain documents THEN they charge you a fee for 

taking out the initial fee from your tax return I got almost NOTHING back this year 

and paid more in taxes and I am a student I will not be using them again, I feel if I 

went to a professional I could have gotten more back 

2813 201958146 2022-02-23 

21:12:10 

TurboTax Live 

Premier 

2 Simple but hidden charges Overall interface was simple Frustrated at the lack of communication when getting 

charged $140 for filing everything checked said 'free' or 'included', $140 amount was 

never specified Nor was the $40 charge to pay using the refund 

2814 201958487 2022-02-23 

21:16:10 

TurboTax Live 

Basic 

3 Not User Friendly Helpers are FANTASTIC although one did not know what the CA User tax was which 

was why I was calling her I did not know either I googled it to find out But if I did 

this 4 years, why doesn’t the algorithm open with the same forms I’ve used 3 years in a 

row instead of a long list I have to pick from and then when I picked a 1099R it didn’t 

match and the boxes did not line up Last year I did not have to call anyone and this 

year 3 and 4 calls Why CA would not accept my Charitable Contributions I never did 

find out why I will stop all monetary contributors then It was a little easier to not be 

charged for doing my taxes through an Agent but otherwise they always want to LEVI 

a charge The Fed Gov should pay you to do their bookkeeping NOT us! People on a 

fixed income turned to you b/c you were free I paid the first year to start Now it is 

basic and the same almost every year When very different, I don’t mind paying I’ve 

been considering going with another company they advertises 100% free IT WAS 

HARD THIS TIME! WHY almost exactly the same as last year AND my 

contributions were accepted 

2815 201964447 2022-02-23 

21:20:16 

TurboTax Online 

Deluxe 

1 Advertise Free, but Not Free, 

SUrprise 

I thought I was getting a free service as it stated when i started the process But 

because they found an $11 credit, they then proceeded to charge me a $39 fee for both 

federal and state It should give you the option of whether or not you want that credit 

or not $78 for an $11 credit was not work the $78 fee i had to pay in order to get my 

file transmitted and it felt a little like a bait and switch tactic 

2816 201965588 2022-02-23 

21:41:46 

TurboTax Live 

Deluxe 

1 NOT FREE you can select free version, but it is not free 0$ my fat a$* 

2817 201960105 2022-02-23 

21:45:42 

TurboTax Online 

Premier 

2 Why do you keep charging 

me? 

This is year two of "free" turbotax forcing me to upgrade to their premium status 

Today I accepted the upgrade for $69, however when I got to the checkout section they 

told me my total cost to turbotax was $149 Why? This is ridiculous 

2818 201961336 2022-02-23 

22:10:53 

TurboTax Online 

Deluxe 

2 Mau it's to lengthy and annoying that it isn't free as advertised 

2819 201962132 2022-02-23 

22:28:25 

TurboTax Online 

Deluxe 

3 TurboTax is OK ! I like Turbotax just not how they push you to pay when you are supposed to file simple 

taxes for free and then you are charged double when you choose to pay with your 

refund 

2820 201969459 2022-02-23 

22:53:36 

TurboTax Online 

Deluxe 

1 fess are deceptive not able to do do my taxes for free There is a fee to actually utilize the software and 

then another fee for file with the IRS Completely non transparent 

2821 201963263 2022-02-23 

22:54:26 

TurboTax Online 

Deluxe 

3 Easy to use, but pricier than 

they advertise 

I've used TurboTax for years because it's so easy as a single filer The worst part is 

they will continue to try to pressure you to spend more money on useless add ons It's 

usually not until the very end when they tell you how much it's really going to cost to 

file By then they've already got you hook line sinker Never trust them saying it's free 

until you read the fine print 

2822 201964214 2022-02-23 

23:15:29 

TurboTax Online 

Self Employed 

2 NOT FREE I THOUGHT IT WAS FREE AT FIRST I WAS HAPPY END UP PAYING $89 

2823 201970917 2022-02-23 

23:23:18 

TurboTax Online 

Deluxe 

1 False advertising I've been using TurboTax for years, and I have very simple taxes They charged me 3 

years in a row extra I don't know who has more simpler taxes than I False 

advertisement for free taxes, just trying to take a dollar from a working woman 

2824 201965148 2022-02-23 

23:33:10 

TurboTax Online 

Deluxe 

2 Turbotax hidden fees It's easy to use but always lies about fees It's never free They give you one fee double 

it and add taxes 

2825 201967474 2022-02-24 

00:18:58 

TurboTax Online 

Premier 

2 Fee after fee The process was extremely tedious I kept being told I had to upgrade my package 

which of course costed more money each time Paid $149 in total even though it 

started off as a free return Was also required to answer questions that had nothing to 

do with my situation 

2826 201967951 2022-02-24 

00:26:37 

TurboTax Online 

Deluxe 

1 Definitely not Free Free 

Free at all 

Turbo tax isn't free for any of it services even though they advertise as FREE, FRFREE FREE Definitely misleading and frustrating Also had a lot of trouble trying to 

get my taxes submitted after I paid the not so free service charge Only reason I 

submitted my taxes with them is because they already charged my card before I had 

everything figured out and submitted You have to pay even more to talk to someone! 

Not what I expected at all! 1 star do not recommend! 

2827 201974471 2022-02-24 

00:31:58 

TurboTax Online 

Deluxe 

1 Turbo tax is a rip off Turbo tax is a money hungry joke fee after fee after fee but they won't tell ya that until 

your pretty much done filling last click and boom 40 dollar fee following another 40 

dollar fee and another but they never mention that in the beginning when I filed with 

their free file add 

2828 201968741 2022-02-24 

00:38:29 

TurboTax Online 

Self Employed 

1 Big headache and not free Turbotax insists that I had ACA last year and I keep getting rejected I've been 

working at getting it fixed for days now and have waisted so much time, talked to 

TurboTax employees to no help, I'm pretty sure it is due to a bug because I cannot 

select the option that I didn't get Affordable Care Act Also I thought this was 

supposed to be free according to the ads? Definitely will not go with turbo tax next 

year, with the amount of stress this has put me through and the time wasted, turbo tax 

should be paying me $100! 

2829 201970096 2022-02-24 

01:06:44 

TurboTax Live 

Deluxe 

1 Sucks!!!! Advertised free and I paid nearly as much as I got back for my refund “Free filing” 

$512 refund turned into me only getting $110 after filing fees 

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(1-5) 

Review Title Review Text 

2830 201971521 2022-02-24 

01:34:51 

TurboTax Live 

Deluxe 

2 Not expecting to pay to file Not expecting to pay to file Had to pay to file the federal and then they hit me to pay 

to file the state Its not free at all! 

2831 201972040 2022-02-24 

01:45:14 

TurboTax Online 

Deluxe 

1 Turbo tax charges They made me think I could use the free version like I had the past 6 years with them 

and then the made me upgrade for something that had no impact on my return and I 

could't do anything about 

2832 201972286 2022-02-24 

01:50:16 

TurboTax Online 

Deluxe 

1 Turbo Tax is Scammers These people charge me three times for the same thing This service was advertised as 

"free" 

2833 201972471 2022-02-24 

01:53:37 

TurboTax Live 

Deluxe 

1 turbo tax is not great I didnot like that they said your fedreal was free and it was not got charged 207 dollars 

but thats what they do 

2834 201978774 2022-02-24 

02:01:37 

TurboTax Live 

Self-Employed 

1 Lying Tax Service TurboTax advertises free tax filing for the military but charges me 247 dollars to file 

when I try to file 

2835 201974533 2022-02-24 

02:33:24 

TurboTax Online 

Premier 

1 They always charge you at 

the end 

TurboTax advertises itself as a free tax solution but if you breathe in any state under 

the sun they upcharge you at the end after you've already done all the work to file your 

taxes 

2836 201975368 2022-02-24 

02:49:33 

TurboTax Online 

Deluxe 

4 Turbo tax is good Good but not free like advertised Fees were higher than I thought they would be 

Great year after year Appreciate the help 

2837 201944662 2022-02-24 

02:59:03 

TurboTax Live 

Deluxe 

1 Turbo tax is a scam I'm forced to pay even though it claims to allow me to file for free Hidden fees are 

rediculous I do all the work and still have to pay I won't be using Turbo tax next 

year for sure 

2838 201977107 2022-02-24 

03:25:56 

TurboTax Live 

Deluxe 

1 turbo tax is NOT FREE I 

Repeat, NOT FREE 

Bad experience Turbo tax said it was free and then proceeded to charge me almost 

200 hundred dollars to file my taxes 

2839 201977207 2022-02-24 

03:27:45 

TurboTax Online 

Premier 

1 No good turbo tax is not free Poor, no good, turbo tax is not free, will not be coming back 

2840 201947176 2022-02-24 

03:44:52 

TurboTax Online 

Deluxe 

1 Always ends up costing more 

than advertised 

The usual issue with this service is they advertise 'Free' or another price to file your 

taxes, you then take the time to go through the process, and they will end up charging 

you more than you expected Most people don't feel like going through the filing 

process again and just pay it Predatory company 

2841 201978033 2022-02-24 

03:45:38 

TurboTax Online 

Premier 

3 Fee It’s not free like the say wish it was next time I’ll go with my old program 

2842 201923300 2022-02-24 

04:00:33 

TurboTax Online 

Premier 

1 FIRST AND LAST TIME 

EVER USING TURBOTAX 

This was my first time filing with TurboTax and I will never be using this site again 

They charged me $108 for a service that should have been free like they advertise It 

would not let me move past it, and once I typed in my card number for the payment of 

premium it gave no option to review or cancel the order, just sent me a receipt It 

makes me sad to think about all the people who are also getting ripped off THIS IS A 

SCAM 

2843 201948380 2022-02-24 

04:07:58 

TurboTax Online 

Deluxe 

1 Use Someone Else We were filing with the free option, which we fully qualified for At the end, we ended 

up paying $43 with no way to start over or fix that incorrect charge We don't even 

know why we got charged that So now we are out $43 on top of our tax return 

payment, because after the hours it took to input everything, we weren't going to start 

over somewhere else Just go with another company, and don't waste your time and 

money 

2844 201948397 2022-02-24 

04:08:27 

TurboTax Online 

Deluxe 

2 Your advertising of Free Free 

Free is LIE LIE LIE! 

Fees are ridiculous Advertising shows free free free - it costs costs costs - then hidden 

more costs 

2845 201979078 2022-02-24 

04:10:08 

TurboTax Online 

Deluxe 

1 Unneeded charging Turbo tax has always been easy to navigate, and I have no bad rating when it comes to 

the experience but the three charges, I endured at the end were upsetting You are 

pulled in by being told filing is free, which of course I already know nothing now 

adays comes free I was ok with the federal filing charge and the state filing charge 

What threw me for a loop was a third charge they tack on when using your federal tax 

return to pay off the filing charges Turbo Tax will get their money regardless, so I just 

don't understand why pay extra?? Definitely unneeded 

2846 201980171 2022-02-24 

04:39:48 

TurboTax Online 

Deluxe 

1 Fees, Fees, Fees Fixing to 

lose a 6 year customer 

Last year I used Turbo Tax for my simple unemployment return and was able to do it 

through the free version This year has completely changed Now they basically force 

you to pay $39 00 for the Deluxe version Then they force you to pay an additional 

$39 00 to file your state taxes Then after that, they try to charge you another $39 00 

processing fee if you want to have your $78 00 Turbotax payment taken out of your 

Federal return I have been a customer for 6 years and I think next year I'll be looking 

elsewhere to do my taxes 

2847 201980248 2022-02-24 

04:41:33 

TurboTax Live 

Deluxe 

4 Turbotax is cool I am rating 4 stars only because they say its free its free but they end up charging you 

crazy amounts 

2848 201950635 2022-02-24 

04:50:32 

TurboTax Online 

Deluxe 

2 I hate turbo tax The constant attempts to make you upgrade, there’s never free filing No wonder 

there’s a class action lawsuit If I hate other choices I’d use the 

2849 201983156 2022-02-24 

06:28:03 

TurboTax Live 

Deluxe 

3 free? said things were going to be free but at the end, they ended up charging me 

2850 201983672 2022-02-24 

07:04:40 

TurboTax Online 

Self Employed 

4 All the adds said free I've always used Turbo tax and its fine Its just a little misleading how the youtube ad's 

have the texas auctineer stating free free free free free and 

freeeeeeeeeeeeeeeeeeeeeee

 Yet here I am sending turbo tax 136$ 136=/= free 

2851 201984110 2022-02-24 

07:52:29 

TurboTax Online 

Premier 

3 Turbo Tax 2021 Check out sucks !!!!! 

Thought this application was FREE 

For the second year in a row have been charged for FREE service 

2852 202001114 2022-02-24 

11:03:39 

TurboTax Online 

Premier 

2 Not Free Please read everything carefully TurboTax is NOT FREE> 

2853 202020685 2022-02-24 

12:35:08 

TurboTax Online 

Deluxe 

4 Pretty good user experience I thought TurboTax was great all around! The only thing I didn't appreciate is that I 

feel like they hid some filing costs from me I didn't apply for the free version and kept 

being told I could pay $39 for the upgraded version It turns out I had to pay $80 

because of federal and state taxes I would've been fine paying that if it was obvious to 

me from the start 

2854 202025459 2022-02-24 

14 53:17 

TurboTax Live 

Basic 

4 tax return I find this program hard to maneuve and find links It was to be free, and I got charged 

83$ The chat man was not getting what I needed so I deleted that 

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Review Title Review Text 

2855 202025870 2022-02-24 

15:02:55 

TurboTax Online 

Deluxe 

1 2022 tax returns It very misleading FREE is not FREE when you do direct deposit it an additional 

$39 00 unless you have a service code that doesn't exist This will be the last time I use 

the FREE tax filing with them For a total of $ 117 00 but FREE 

2856 202026600 2022-02-24 

15:18:58 

TurboTax Online 

Deluxe 

3 Software issues This year I had both my federal and state refund rejected and had to refile because 

software was not up to date I also selected the free file and somehow am ending up 

paying almost $100 because I’m “efiling” this will prob be my last year to use turbo 

tax It has because a hassle 

2857 202028312 2022-02-24 

15:44:49 

TurboTax Online 

Deluxe 

2 Not really free Turbo tax is easy to understand However, it is not really free I had to pay $39 for 

federal, $39 for state, and $39 for something else 

2858 202031127 2022-02-24 

16:35:03 

TurboTax Live 

Deluxe 

1 COST TO MUCH Why yall charged me 200 dollars to do my taxes when i thought it was free 

2859 202035021 2022-02-24 

17:45:12 

TurboTax Online 

Deluxe 

1 TurboTax is GARBAGE Super duper helpful to say that it will be completely free and then right as I'm about to 

submit my returns, you tell me that I need to pay $39 per return because I had an HSA 

Something that you neglected to mention while I was actually filling out the HSA 

section So thanks for that What a joke of a service 

2860 202035966 2022-02-24 

18:01:17 

TurboTax Online 

Deluxe 

1 turbo tax is misleading turbotax says its free and then i was charged 120$ by the end of my process! 

2861 202043042 2022-02-24 

18:11:14 

TurboTax Live 

Deluxe 

1 false advertising said it was free for military and that you just upload your military w2 and that it would 

be free i did that and it was 119 dollars then when i thought i was done price jumped 

up to 150 i did everything myself and yet i paid them the process was so long i didnt 

even want to refile it with another website this was horrible never again! 

2862 202036825 2022-02-24 

18:17:12 

TurboTax Online 

Deluxe 

1 Getting expensive Every year it’s costing me more when they advertise free and I end up pay over 120 

2863 202036912 2022-02-24 

18:18:41 

TurboTax Online 

Deluxe 

4 Taxes Happy with the product been using it for years not pleased to see your tv ads for free 

fileing and than have to pay over $100 to file 

2864 202038610 2022-02-24 

18:47:23 

TurboTax Online 

Deluxe 

1 I was charged 79 for a 

simple return 

I do not like the fact that the website states that the service is free to file a simple 

electronic return, but still charged me a fee 

2865 201984577 2022-02-24 

18:57:53 

TurboTax Online 

Deluxe 

1 Frauds You guys constantly overcharge for fees that you say will not be charged I can never 

use the free filing, even though I’m eligible Will be joining the class action suit 

against you guys Horrible tactics 

2866 202040314 2022-02-24 

19:19:18 

TurboTax Online 

Deluxe 

3 Hidden Fees It's helpful and easy to use and file, however there are hidden fees They advertise that 

they are a free filing service, but they are not free I had to pay $39 for a "filing fee" 

and then made me use their Deluxe package for another $39 They did not give me the 

option to turn it down 

2867 202047848 2022-02-24 

19:40:19 

TurboTax Online 

Deluxe 

1 Tax I feel like they took my money I They say you can file for free And I ended up 

paying $117 00 That's not free Feel like they ripped me off 

2868 202048509 2022-02-24 

19:50:24 

TurboTax Live 

Full Service 

Deluxe 

2 False advertisement I was super disappointed that I signed up for a free tax filing and at the end I had to 

pay that FULL price False advertisement Robert was extremely helpful but had I 

known I would be paying that whole amount, I would have went with another 

company or filed my taxes myself 

2869 202042268 2022-02-24 

19:56:19 

TurboTax Online 

Deluxe 

1 Not free I was told it was free It was always free for me and now I had to pay $117 

2870 202044004 2022-02-24 

20:29:37 

TurboTax Online 

Deluxe 

3 unhappy I AM UNHAPPY YOU CHARGED ME WHEN IT WAS SUPPOSE TO BE FREE 

2871 202045374 2022-02-24 

20:55:42 

TurboTax Online 

Deluxe 

1 RIP OFF They promote the free tax filing and then make you upgrade Pretend the upgrade is 

only $29 and then once you get to end the price is way more, and they dont allow you 

to remove the upgrade Won't be using them again in the future 

2872 202053929 2022-02-24 

21:29:15 

TurboTax Live 

Deluxe 

1 turbo tax suck turbo tax sucks they have hidden fees, nothing is free they are liars service is the worst 

i will not be using this turbo trash and will make it my business to tell everyone i know 

not to use turbo trash 

2873 202047531 2022-02-24 

21:34:30 

TurboTax Online 

Premier 

1 There probaly is a cheaper 

way 

Well it well until I uploaded my Ameritrade Info It wouldn't let me choose the free 

option anymore Even though I didn't sell any stocks It still wanted to the 1099B and 

wouldn't let me proceed without paying for $51 plus tax upgrade So it added a line 

for $0 and still charge me $51 to file 

2874 202054276 2022-02-24 

21:37:10 

TurboTax Online 

Deluxe 

1 You're a bad company I hate using your software You lobby congress in order to prevent free and painless 

Tax filing because you would rather wring as much cash from us as you can 

Shameless You claim to be free, but then charge us MORE money just to use our 

federal refund to pay for deluxe To hell with all of you 

2875 202047842 2022-02-24 

21:40:11 

TurboTax Online 

Deluxe 

1 This program horrible says 

free and cost me $122 

I am a retired and living on Social Securtiy only and told i need to file my tax return to 

receive benifits This program said it was free to file both state and federal but cost me 

plenty I could not efile if i didnt buy the prem plan Not using this ever again $122 out 

of my pocket 

2876 202047939 2022-02-24 

21:41:36 

TurboTax Online 

Premier 

1 not actually free advertised as free but its nearly impossible to complete your taxes without spending 

100 dollars 

2877 202054664 2022-02-24 

23:47:52 

TurboTax Online 

Deluxe 

2 TURBO TAX IS EASY I AM NOT HAPPY ABOUT THE PRICE I CLICKED ON THE FREE TURBO TAX 

BUT ENDED UP PAYING OVER 100 FOR THE FILING 

2878 202061051 2022-02-24 

23:59:39 

TurboTax Live 

Deluxe 

1 False advertisement You're bait and switch with waiting till someone's put 3 hours into doing their stupid 

taxes and then saying you're going to charge him $120 and then go through another 

hour of bs filing paperwork to find out you're actually going to charge them over $200 

when it says simple falls are free Just because the IRS doesn't call it's an easy form 

anymore does it mean it's not just as fing simple I promise you I will never use your 

system again and will tell everyone I know they shouldn't either Oh and have a nice 

day 

2879 202057352 2022-02-25 

00:39:20 

TurboTax Online 

Deluxe 

3 Expensive for free Easy process but expensive They advertise free but it's not 

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Review Title Review Text 

2880 202057906 2022-02-25 

00:50:48 

TurboTax Online 

Deluxe 

3 Program-good/fees-not so 

good :-/ 

I liked the program/formatting but It said FREE- but not happy with the fees-wouldn't 

let me go past unless I updgraded Not Cool! 

2881 202058607 2022-02-25 

01:04:53 

TurboTax Live 

Full Service 

Deluxe 

1 Turbo tax sucks Online it says file for free, however when I went to checkout it charged me $350 

Won’t be using turbo tax again 

2882 202064202 2022-02-25 

01:18:24 

TurboTax Online 

Deluxe 

1 Forced to Upgrade I don't have that complicated of taxes It's literally 3 forms But apparently, having an 

HSA means you automatically have to pay at least $75 to complete the tax forms on a 

site that claims to file your taxes for FREE Wish I would have known that before I 

was 90% done with the process Don't false advertise If anyone knows any REAL 

free tax filing sites, I'll be looking to use someone else next year 

2883 202029737 2022-02-25 

02:10:59 

TurboTax Online 

Deluxe 

1 Turbo tax lied! Free, Free Free Free is a total lie and a scam! And I’m not talking about the fee to file 

state taxes 

2884 202062575 2022-02-25 

02:36:08 

TurboTax Online 

Deluxe 

1 Unwelcome Reach Around I felt personally violated by the way TurboTax advertised Free service and then waited 

UNTIL I WAS DONE ENTERING ALL MY INFO before saying 

“AaAAackshewally that’ll be $78” 

2885 202067017 2022-02-25 

02:41:44 

TurboTax Online 

Deluxe 

2 Turbo tax sucks I got charged 78$ when it was supposed to be free 

2886 202031821 2022-02-25 

02:45:40 

TurboTax Online 

Deluxe 

3 Numbers are accurate, 

service is not 

It seems that every 3rd page is asking to buy the service while stating you qualify for 

FREE filing At the last page before being able to actually file the site says because of 

the type of filing payment is required Not sure how this is not bait & switch 

2887 202063534 2022-02-25 

03:00:32 

TurboTax Online 

Premier 

3 lots of hidden fees, even with 

the free version 

lots of hidden fees, even with the free version 

2888 202063841 2022-02-25 

03:08:16 

TurboTax Online 

Deluxe 

4 User friendly, if tech savvy If you have all of your files together for the year and know how to upload them or 

access all of your online accounts, then it is fairly easy to do If you are missing 

something, then you may end up having to pay due to not having a person there to help 

you through it The only portion that I didn't care for was when they give you the 

option to pay with your return or pay card If you don't purchase their premium service 

then you can't pay for it with your return Also, all advertising states that you can do 

your taxes for free, which is not the case 

2889 202064440 2022-02-25 

03:23:54 

TurboTax Live 

Deluxe 

2 its annoying easy to use but farrrrr too many hidden fees told me it was free then it was $119, then 

they too $207 from my refund 

2890 202065011 2022-02-25 

03:38:43 

TurboTax Online 

Deluxe 

4 TurboTax keeps adding 

charges 

I used to love this, but now the free edition is $39 for federal & $39 for state Plus 

they get you for another $40 to pay them to take the fees from your refund plus tax!!! 

Probably try some place new next year after I got hit with all these unexpected 

charges 

2891 202034797 2022-02-25 

03:40:41 

TurboTax Live 

Deluxe 

1 Overpriced I love how this *free service* is stealing over 200 from me like im not poor enough 

without America and every company screwing me 

2892 202035883 2022-02-25 

03:59:51 

TurboTax Online 

Deluxe 

2 Turbox is NOT FREE! Turbo tax lied saying it was free but if you live in the united states it is not free That 

should be mentioned when screaming the service is free I updated my phone number 

but it keeps saying it will send my updates to a different number 

2893 201983318 2022-02-25 

04:37:49 

TurboTax Online 

Deluxe 

1 Turbo Tax Charges For 

Everything On Gawd 

Honestly should've gone to home girl that said she would do it for free Turbotax said 

it was free then charges me $200 Im already broke you taking money from a broke 

person that's is messed up 

2894 202067643 2022-02-25 

05:05:34 

TurboTax Live 

Deluxe 

2 too much work for the money it charges too much to do your own work 

they should have easier ways to upload forms especially for the price 

they advertise low and free but they are not 

2895 202074480 2022-02-25 

05:31:45 

TurboTax Live 

Deluxe 

2 I am being billed 200 00 

what happen to free 

this was not a free file I thought filing was free 

2896 202093616 2022-02-25 

06:03:18 

TurboTax Online 

Premier 

1 scam It went from free to 100$ for one form that was required 

2897 202097495 2022-02-25 

06:24:51 

TurboTax Online 

Deluxe 

2 not free forced to upgrade to 

deluxe 

i wanted free edition forced to upgrade to deluxes 

2898 202098181 2022-02-25 

07:27:51 

TurboTax Online 

Premier 

1 Nickle and Dime Ya!! I miss the days or free filing now they try to get money out of you any way they can 

Read the fine print guys! even their free is not free It's a bad day when you have to 

pay to file taxes that you have to pay already :( 

2899 202152548 2022-02-25 

12:26:04 

TurboTax Online 

Deluxe 

2 Turbo Tax is ok Didn't like the hold up and charges for simple every year taxes when it suppose to be 

free 

2900 202153677 2022-02-25 

13:15:18 

TurboTax Online 

Deluxe 

2 definitely not free Quit telling people its free if its not That is false advertising I barely had any income 

this past year I was eligible to file for free and still ended up paying over $100 

because it didn't give me an option but to upgrade about half way through the filing 

process It's very deceptive and infuriating 

2901 202154783 2022-02-25 

13 52:54 

TurboTax Live 

Full Service 

Deluxe 

5 TurboTax is stress free & 

easy! 

We had to make no in-person visits, with a busy schedule this worked out great for my 

family and I Our taxes were not $0 to file, so they should make that a lot clearer in 

advertisements they amount we paid is usually what we pay each year for tax 

preparation 

2902 202162202 2022-02-25 

16:14:06 

TurboTax Live 

Deluxe 

3 There are hidden fees It is 

supposed to be free 

It cost me 200 dollars when it was supposed to be free 

2903 202163064 2022-02-25 

16:33:41 

TurboTax Live 

Self-Employed 

4 TurboTax is okay Overall I did not engage with a agent I did it all by myself it was super easy the only 

thing I dislike and that's why I rated this is the price I've been using TurboTax for a 

couple years now and it's just so expensive but it always says when you see the 

commercials that it's free 

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(1-5) 

Review Title Review Text 

2904 202165584 2022-02-25 

17:20:52 

TurboTax Online 

Deluxe 

2 ehhhh I had to stop clear the form and start over at least 4 times Although it says free to file, 

every time I got half way through it I noticed it was charging me to file I was charged 

even without upgrading to another package I considered my return a simple return 

The charges were federal, state, and if you wanted them to take their fee out of your 

return, there was a charge for that as well In addition I believe there should be a 

clearer section to file for retired military I felt it took some navigating that could have 

been avoided by just simply asking if you are retired Military and do you have a form 

1099-R With answering yes to those, it should bring up where to fill in and done 

2905 202172476 2022-02-25 

17:30:54 

TurboTax Online 

Deluxe 

4 BETTER THAN H&R 

BLOCK 

I basically filed my entire return on H&R block, which was so shot-through with bugs 

and errors that I couldn't file it TurboTax allowed me to file and provided prompt 

online help to sort out the inevitable bug or error Somehow, the free file ends up 

costing $200, but that's a small price to pay in our late capitalist kleptocracy! 

2906 202098338 2022-02-25 

17:42:37 

TurboTax Online 

Deluxe 

3 Typical free but not free BS went through the first time and filled everything out, upgraded to the next level beause 

i would have gottne more money back that way i get to the end and relized that its 

double the charge of what it was i couldnt go back and undo it, so i had to go restart 

the entire process because i had a specific retirement thing i had to get the upgraded 

version it wouldnt let me complete it otherwise so if spending money was 

unavoidable then why advertise as free? if its going to be mandatory like this, id rather 

spend my money elsewhere this will be my last year using this service 

2907 202098614 2022-02-25 

18:15:03 

TurboTax Live 

Deluxe 

5 nothing free be honest Crazy how they advertise free filing for your taxes but yet they always finesse at the 

end quit advertising free filing and then all the sudden fee for this fee for that just be 

honest up front and cut the b s 

2908 202174729 2022-02-25 

18:22:53 

TurboTax Online 

Deluxe 

1 its not free False advertisement you say its free but in the end it cost 

2909 202169804 2022-02-25 

18:34:13 

TurboTax Live 

Premier 

1 Classaction should be fun I mean do i really have to explain Watch Last Week Tonight's segment on free tax 

prep 

2910 202098789 2022-02-25 

18:42:05 

TurboTax Online 

Deluxe 

2 Free free free, free free free? 

Yeah right! 

Not only was it *not* free, it cost over $70 I don't think they should advertise *all* 

over the place Free free free free Because that's a lie Free shouldn't be their slogan, if 

you have 1 little thing, it's no longer charged so When my teenager comes of age, I 

bet it'll be free for her 

2911 202170996 2022-02-25 

19:01:29 

TurboTax Live 

Deluxe 

1 Overpriced Thought it was free Turns out it wasn't I like the old version 

2912 202172197 2022-02-25 

19:25:42 

TurboTax Live 

Deluxe 

1 DECEIVING DON'T SAY SOMETHING IS FREE WHEN IT IS NOT FREE! THANKS 

2913 202172441 2022-02-25 

19:30:17 

TurboTax Live 

Full Service 

Deluxe 

1 I will not be using Turbo Tax 

in the future 

I was initially told that I qualified for a free return filed for me by a tax accountant 

because my return was classified as a 'simple return' I proceeded to file with a tax 

expert, and at the end of the process I was charged $250 At no point in the process 

was I told that my return did not qualify for the promotion For this reason and the lack 

of communication I experienced, I will not use Turbo Tax in the future 

2914 202178906 2022-02-25 

19:54:16 

TurboTax Online 

Deluxe 

1 TurboTax takes advantage of 

late stage capitalism 

TurboTax has a scammy vibe in general, so none of this is really news I got to the 

end of filing, only to find out that it's going to cost me $70 to file because my former 

employer claims to have contributed to my HSA account Apparently this distinction 

validates TurboTax allowing me to complete the process thinking it would be free, 

only to notify me at the very end that I have to pay It is not surprising to me, but it is 

definitely disappointing to see TurboTax take advantage of people already suffering 

from a pandemic, potential war, and late stage capitalistic economic turmoil But you 

gotta make sure you squeeze that last dollar out of us, right? At the very least, you 

should be more upfront about your charges, and you should make a clear explanation 

as to why such a small difference on my W-2 warrants a $70 increase in what I have to 

pay Not a good look, and the whole thing felt really icky 

2915 202175069 2022-02-25 

20:30:22 

TurboTax Online 

Premier 

2 blehhh say 100 times that theyre free but end up charging you over 100$ anyways 

also its confusing and they dont let you go back and change your mistakes, you have to 

go through all the questions again 

2916 202175370 2022-02-25 

20:37:40 

TurboTax Live 

Deluxe 

2 ok i thought it was free, it wasnt =( will try for other free websites next year 

2917 202175437 2022-02-25 

20:39:25 

TurboTax Online 

Deluxe 

3 TurboTax It was extremely complicated and it wasn't free I feel like was ripped off, but it had to 

be done so I completed my tax return 

2918 202175730 2022-02-25 

20:46:11 

TurboTax Online 

Deluxe 

3 Nice Wish they didn't charge you they say it's free but it's not 

2919 202181927 2022-02-25 

20 53:48 

TurboTax Online 

Self Employed 

1 Turbo Tax SUCKS Went from Free to UPGRADE NOW!!! ONLY $120 every 5 pages On top of that, if I 

want self employment tax breaks I need to pay an extra $89 on top of filing state taxes 

which is now $39-$49 So that's more money out of my pocket Not that my refund is 

that big anyways, It's like a hidden tax on top of my regular taxes Thanks for Fing 

nothing!! D >=^( 

2920 202176278 2022-02-25 

20:58:38 

TurboTax Online 

Deluxe 

1 Fees I don't like how I got charged for taxes when it said free and then it would give me the 

discount 

2921 202182986 2022-02-25 

21:16:38 

TurboTax Online 

Deluxe 

1 it isn't free why are you gaslighting people into thinking its free 

2922 202177482 2022-02-25 

21:24:26 

TurboTax Online 

Deluxe 

3 Turbo Tax I really like the convenience Turbo Tax offers I just am very upset that I get charged 

$117 to E-file my taxes They claim it's free but it's far from that It's a shame because I 

do like using them 

2923 202180464 2022-02-25 

22:25:14 

TurboTax Online 

Premier 

4 TurboTax makes taxes easy Everything was great/easy, but the amount of advertising of 'Free" when it's really not 

is a little silly 

2924 202189763 2022-02-25 

23:53:05 

TurboTax Live 

Deluxe 

3 Turbo tax is deceiving Every year I end up paying over $200 to do my taxes for free 

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(1-5) 

Review Title Review Text 

2925 202187613 2022-02-26 

01:04:12 

TurboTax Online 

Premier 

4 Turbo I receive emails from Turbo Tax advertising their program for free Mine has never 

been free so I wonder why I get those misleading emails? 

2926 202194223 2022-02-26 

01:34:33 

TurboTax Online 

Deluxe 

1 Turbo tax is a lying money 

hungry system now! 

For 7 years I have used Turbo Tax and for the last 3 years I have been anything but 

happy with my returns They straight up lie saying its free even for the most basic 

filing types This is the final year I will use this awful service, it just cost me $120 to 

do a free file with only 1 w-2 Goodbye Turbo tax, I wont miss you since this is how 

you treat loyal customers and the $10-15 increase every year I filed with you So long! 

2927 202189942 2022-02-26 

01:56:56 

TurboTax Online 

Deluxe 

4 TurboTax is easy It guides you all through the process Just wish it was free like advertised 

2928 202195194 2022-02-26 

01:59:25 

TurboTax Live 

Deluxe 

3 Turbo tax can be misleading 

in their advertising c 

I found it very confusing the way it's advertised as a free service then a charge of 

practically $100 00 for one schedule alone 

2929 202190830 2022-02-26 

02:19:21 

TurboTax Online 

Premier 

2 Forced into PAID versions It is nice to have the system remember your information and carry it forward However 

you start off with the advertisement of Free, and get forced into paying after you have 

so much time invested 

2930 202190991 2022-02-26 

02:22:48 

TurboTax Live 

Deluxe 

3 Disappointed with promise of 

credit and paying 

Really disappointed that I was charged to have it direct deposited when I already 

upgraded to the top I would have thought maybe it would have Been covered like in 

past years Very disappointing! Also was told to log in for turbo tax to be free in a 

email and yet none of it was free 

2931 202193953 2022-02-26 

03:28:55 

TurboTax Live 

Deluxe 

3 It's Okay It's aight, nothing special However it needs to stop claiming their services is free 

2932 202194322 2022-02-26 

03:36:24 

TurboTax Online 

Deluxe 

2 Just annoyed Just not happy, it says you can file for free but this is my second year and you still pay 

for turbo tax fees 

2933 202195319 2022-02-26 

04:02:45 

TurboTax Online 

Deluxe 

3 DISTURBED I WANTEDTO DO THE FREE TURBO TAX BUT THIS PROGRAM MADE IT 

WHERE I HAD TO PAY !!! 

2934 202197513 2022-02-26 

05:22:13 

TurboTax Online 

Deluxe 

1 not free not free like all the ads say but easier than hnr block 

2935 202197674 2022-02-26 

05:27:30 

TurboTax Online 

Premier 

2 somewhat misleading 

advertisement 

I like turbotax because the guidance is very easy to follow what I do not appreciate is 

the misleading info about free filing and at the end I ended up having to pay and I still 

don't know why when I know I didn't add any extra services 

2936 202197806 2022-02-26 

05:32:04 

TurboTax Online 

Premier 

2 easy to use but thieves how can you force someone to pay for an upgrade to premier for $70 and then make 

them pay an additional fee of $50 to file their state taxes when it supposed to be free? 

that should be illegal Your basically punishing me for paying YOU more money 

2937 202201049 2022-02-26 

10:54:14 

TurboTax Live 

Deluxe 

3 free but still charges well im pretty new to filing taxes but i found out through turbo tax that if you file 

before 03/1 you will be free of charges but after filing i still had to pay 

2938 202204313 2022-02-26 

13:37:45 

TurboTax Online 

Deluxe 

1 Tax Returns This site is awful it charge me but it suppose to be free 

2939 202210831 2022-02-26 

16:01:40 

TurboTax Online 

Premier 

1 Nothing but Fees Start for free is joke While applications exist to help you do your taxes for free, 

TurboTax is absolutely bent on getting at least $100 from you for using their software 

I knew in the beginning that I would have to pay at least $39 for entering our Crypt 

Currency accounts, but by the end somehow they charged me $150 Importing Crypto 

is an absolute nightmare They won't let you summarize even when importing info 

from your Crypt wallet (in the file format they ask for) you will still have to go through 

EVERY single transaction For us that was 191 transactions Then you get a surprise 

bill at the end Sweet 

2940 202212439 2022-02-26 

16:32:09 

TurboTax Online 

Deluxe 

2 TURBO HIDDEN FEE SUCKS TO WANT TO FILE FREE BUT THERE ARE HIDDEN FEES PAID 117 

FOR WHAT SHOULD B FREE 

2941 202214308 2022-02-26 

17:12:03 

TurboTax Online 

Self Employed 

1 Turbo Tax takes advantage of 

people 

You say it is free then force people into paying for services they don't need You are 

one of biggest problems with current tax system Thanks for all your help 

2942 202216297 2022-02-26 

17:56:34 

TurboTax Online 

Deluxe 

3 Be Upfront It does it's job But I felt snipped this time around because it advertised free filing I 

selected this option but then by time I was ready to submit, that's when the program 

decided to let me know that the free version does not support the child and dependents 

deductions If it does let you know ahead of time, then it certainly was not obvious So 

that was $70 wasted Also, if my previous year's AGI and driver's license info is 

needed, this should come up way ealier in the filing Not at the very end after I've 

already been asked if I'm ready to review and submit 

2943 202222963 2022-02-26 

18:17:26 

TurboTax Online 

Deluxe 

1 These people are cheats and 

liars 

You're supposed to be able to file for free, yet when you get to the end they charge you 

$40 And now they're also charging $40 for state filing? Going to find a new way to 

file next year 

2944 202218803 2022-02-26 

18:46:35 

TurboTax Online 

Deluxe 

4 Turbo Tax is easy to use but 

disappointed 

Easy to use but disappointed that it's a bate and switch Says it's free online but then 

charged to used 

2945 202220177 2022-02-26 

19:18:28 

TurboTax Live 

Deluxe 

1 Hidden Fees TURBOTAX IS 

TERRIBLE 

Turbo Tax used to be great but now even when you click the free option they still 

charge an arm and a leg to process your returns for you Their marketing and 

advertising is misleading And if you want to pay these charges with your tax return 

they charge an additional $40 I did not want to use the live deluxe version but I could 

not file without paying over $100 for something I didnt even want or need Turbotax is 

complete garbage and I will never use this service again 

2946 202226240 2022-02-26 

19:30:08 

TurboTax Online 

Deluxe 

2 false advertisement You advertise free or low cost but when it comes down to it, it charges you double the 

price it quotes 

2947 202220994 2022-02-26 

19:35:46 

TurboTax Live 

Deluxe 

2 MIsleading Frustrated that they waited until the end (1 hour later) to tell me I wasn't eligible for 

the free tax return Weird to pay 150+ to do it yourself 

2948 202200545 2022-02-26 

19:48:31 

TurboTax Live 

Deluxe 

1 TURBO TAX IS B S 

THERE IS NOTHING FREE 

ABOUT IT 

THERE IS NOTHING FREE IT IS BULL S IN ORDER TO FILE YOU MUST USE 

THE DELUX FILING WHICH IS 200$ I'LL WILL NEVER USE TURBO TAX 

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(1-5) 

Review Title Review Text 

2949 202221652 2022-02-26 

19:49:05 

TurboTax Online 

Premier 

2 It works I guess It's not even remotely free They basically force you into the premium plans in order to 

use any stock or crypto forms The HSA and other forms are extremely complicated 

There are not enough redo/undo options so you're stuck constantly restarting from the 

beginning if anything gets messed up I will NOT be using turbotax next year What a 

joke 

2950 202221862 2022-02-26 

19:53:44 

TurboTax Online 

Self Employed 

5 Works as designed Turbo Tax steps you through all necessary forms Straight forward and efficient Their 

adds on TV are somewhat misleading about being FREE, FREE, FREE They're not 

2951 202221881 2022-02-26 

19:54:07 

TurboTax Online 

Deluxe 

2 not easy to use if you use the 

"free"not really vr 

lies lies lies more lies not free not even close to free and if you get the cheapest 

version that is offered it is not user friendly 

2952 202221901 2022-02-26 

19:54:37 

TurboTax Online 

Deluxe 

3 Wish it really was file for 

$0 00 

It was much easier to use this year - however I do feel like the advertisement of $0 is 

not accurate 

2953 202227734 2022-02-26 

20:00:42 

TurboTax Online 

Deluxe 

2 Scam This service advertises as free, but then makes you pay money in order to get certain 

parts of your refund fake 

2954 202222271 2022-02-26 

20:02:47 

TurboTax Online 

Deluxe 

2 Why have a free option if I 

have to pay at the end 

The experience was fine up until the end when I was trapped into paying for a service 

that was said to be free Twice early in the site I had selected an option that was $0 

But when I got to the end of filing I was forced to select to go to turbo tax pro I don't 

understand why it is this way If I have to pay, tell me that from the beginning Don't 

trap your users into paying at the very end It leaves a very sour taste in the mouth 

Especially being young and not filing taxes until this year The process was fine, just 

don't trick me into paying for something you said you would do for free 

2955 202228309 2022-02-26 

20:11:52 

TurboTax Live 

Full Service 

Deluxe 

3 TOO EXPENSIVE I need help with my return and they conned me into getting deluxe saying it could be 

changed at the end where it would most likely be free of charge NOPE THEY TOOK 

OVER $300 of my hard earned money 

2956 202222852 2022-02-26 

20:15:18 

TurboTax Live 

Deluxe 

3 getting too expensive when 

its supposed to be free 

Don't like the price when its advertised free all the time I wasn't given an option for 

free filing Prices are starting to get as high as having someone prepare it in person 

As far as the products go its easy to use and not confusing so that part is fine 

2957 202224093 2022-02-26 

20:43:54 

TurboTax Online 

Premier 

1 Not FREE at all Ridiculous Filing taxes are not free as they promise There's always an extra charge 

that you HAVE TO accept in order to file your tax return I could have hired HR Block 

and pay half That's what I'll do next year 

2958 202224644 2022-02-26 

20:56:01 

TurboTax Online 

Premier 

2 Easy but annoying Taxes in general are annoying and could easily be done for the American people but 

that doesn't make anyone any money Turbo Tax makes it simple but push the file for 

FREE aspect and its never free At every corner its you need to upgrade to this or that, 

or you can't file 

2959 202230573 2022-02-26 

20:59:31 

TurboTax Online 

Deluxe 

2 Deceptive Free Filing - NOT 

REALLY FREE 

I selected the free filing application and completed my full return When I got to the 

last step to pay the system forced me to upgrade to the $39 each service because I 

receive the Hope credit I ended up having to pay $78 in filing fees That's not fair It 

should have stayed free I only received $29 back from State, but had to pay a $39 

filing fee That's ridiculous 

2960 202230852 2022-02-26 

21:05:13 

TurboTax Live 

Full Service 

Deluxe 

1 Bait and switch/False 

advertising 

I was lead to believe my filing was to be free before I started Come to find out that to 

file I needed to pay over $300 to file my taxes My tax representative helped me get 

the cost down, and I am not mad at her I am mad at the business practices of the 

company itself Luring people in with false advertising If they were honest, and still 

decided to choose the company even though it costs a lot, I would be leaving a 5 star 

review However they were dishonest, and thus here we are 

2961 202225781 2022-02-26 

21:21:03 

TurboTax Online 

Deluxe 

2 TurboTax is Misleading! TurboTax says the free version is only for simple tax returns and that is a fine 

statement to make However it is misleading on just what a simple tax return is A 

person can have only their manually inputted W-2 and 1099, and will think that their 

return will be a simple return However, as soon as they qualify for a tax credit of any 

kind they are forced to upgrade to the Deluxe version with no option to not claim the 

tax credit and keep going with the free version TurboTax! Get your act together 

Either explain upfront what constitutes a simple tax return, or allow people to not 

claim something that forces them to pay for a service they thought they were getting 

for free 

2962 202226604 2022-02-26 

21:37:36 

TurboTax Online 

Deluxe 

3 Misleading not free Misleading not only was not free Would forced me to purchase a 30 version that at the 

en was 100 

2963 202226747 2022-02-26 

21:40:12 

TurboTax Live 

Deluxe 

3 Nope Advertise that it is free to file and I was charged over 200 00 I could of went to a tax 

preparer 

2964 202232817 2022-02-26 

21:50:06 

TurboTax Online 

Deluxe 

1 False Advertising Been using TurboTax for years with minimal fees This year, made less than last year 

and paid more in fees Why is this company advertising FREE to do your taxes? 

2965 202228348 2022-02-26 

22:12:44 

TurboTax Live 

Deluxe 

3 File for FREE? Yeah, right? I thought that I was filing for FREE $170 later, I filed my REALLY simple Federal 

and State returns 

2966 202228794 2022-02-26 

22:21:49 

TurboTax Online 

Deluxe 

2 Keep raising "Free" among 

other new fees 

Charging $39 to use our refund to pay Turbotax is doubledipping, kind of defeats the 

purpose of a "free" tax filing service Having to upgrade just because I have an HSA 

also is very frustrating Do better Turbotax 

2967 202229890 2022-02-26 

22:43:51 

TurboTax Online 

Deluxe 

3 TurboTax is not free Filing a simple return with one W-2 and a 1099-NEC went from a free filing to $68 

filing For a student, that matters 

2968 202231118 2022-02-26 

23:11:28 

TurboTax Online 

Deluxe 

5 love TurboTax Easy to use but not free like it said when i started 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2969 202232494 2022-02-26 

23:42:32 

TurboTax Online 

Deluxe 

1 Disappointed Customer While the product is so so I contacted the service regarding the commercial to offer 

services for free After several days of phone tag I was able to work with a 

representative who sent me a service code that I expected to allow me to file my simple 

return for free and that was not the case Because a $20 deduction was being offered it 

did not remove anything from the remaining fee and I still had to pay $39 to file my 

simple return As a single person with no children the offer of free is misleading and I 

will be looking to pursue other avenues to file my returns in the future unless my status 

changes 

2970 202232604 2022-02-26 

23:44:53 

TurboTax Online 

Premier 

1 Not Upfront About Cost They kept saying file for free and it was not free after I selected that method of filing 

my taxes They kept adding in fees and making it more difficult 

2971 202232780 2022-02-26 

23:49:19 

TurboTax Online 

Deluxe 

1 Free on cost you $120 its already a long process and you charge for every little thing as you think your about 

done, plus once you start the filing process (of whats supposed to be free) your stuck 

knife to the throat PAY UP!!! 

2972 202238099 2022-02-26 

23:51:36 

TurboTax Live 

Deluxe 

2 Turbotax likes to add FEES! I chose the free file option and turbotax still managed to steal 88 dollars from me 

2973 202234911 2022-02-27 

00:36:43 

TurboTax Online 

Deluxe 

3 turbo tax is not free dont advertise free when you charge for services and 

2974 202235544 2022-02-27 

00:52:39 

TurboTax Online 

Deluxe 

3 It's OK It start for free, then its 39 99, then it ends up at 78 99 Other than that it is good 

2975 202236653 2022-02-27 

01:18:03 

TurboTax Online 

Federal Free 

Edition 

4 Easy for the most part The free file bait and switch is a little misleading, but for the most part its as good as 

any online tax software 

2976 202241992 2022-02-27 

01:30:41 

TurboTax Online 

Deluxe 

2 File for Free is a lie The process is easy but by the time you get to the end of the process it's far from free 

like it claims to be I'll be going back to my CPA since I paid the same amount on here 

as I do to let someone else file my taxes 

2977 202237339 2022-02-27 

01:33:20 

TurboTax Live 

Deluxe 

2 Thanks for the help, but 

website was misleading 

I decided to file my taxes online this year after seeing ads from TurboTax claiming I 

could file online for free However, after filling out my tax information, I was then 

prompted to purchase TurboTax Live Deluxe before I could file my taxes There was 

apparently no other way I could file my taxes on the website, so I made the purchase 

thinking it would be refunded Turns out it wasn't, and I ended up paying >$100 more 

than what I would have for an ordinary edition of TurboTax I've used TurboTax every 

year and I am happy with it, but this ordeal has really rubbed me the wrong way and I 

hope it can be sorted out, as I requested a refund almost immediately Not sure if I was 

misled or misinformed, but despite being advertised as free, I've ended up paying more 

than what I normally do to file my taxes this year 

2978 202243990 2022-02-27 

02:32:17 

TurboTax Online 

Self Employed 

2 Turbo Tax is a thief! Turbo Tax free is an outright lie! For every little thing there is another fee You took 

your money from us before making sure all was ready to file We do NOT plan to use 

Turbo Tax again next year 

2979 202240076 2022-02-27 

02:38:34 

TurboTax Online 

Deluxe 

1 Glad its done but so much for 

free free free 

I paid $78 00 then got hit with $4 88 in taxes which brought me to $82 88 The fact 

that they advertise that its free is a joke! It's never been free even before I owned my 

home 

2980 202240160 2022-02-27 

02:40:34 

TurboTax Online 

Deluxe 

3 taxes You always advertise that it is free but by the time I am done, you all want some 

money To me, that is not right Just because I make to much or need different forms, 

you charge me That is not right 

2981 202240624 2022-02-27 

02:53:36 

TurboTax Online 

Premier 

2 Always Trying to Up Sell 

You 

I had stopped using TurboTax several years ago and I guess I needed to have a 

reminder of why, when I decided to use them this year I am so tired of hearing FREE 

when unless you are in a small minority of tax filers, it is not free 

2982 202246381 2022-02-27 

03:43:23 

TurboTax Online 

Self Employed 

1 Free Filing advertisements 

are BS 

The only reason I even decided to use turbotax this year because of their heavy 

advertisement for free filing * It's a scam just meant to get you on their site The kicker 

is they will deny your refund request even if you didn't complete filing your taxes Do 

yourselves a favor and learn to file them yourselves, they charge entirely too much 

2983 202216290 2022-02-27 

03:56:15 

TurboTax Online 

Deluxe 

1 TurboTax is absolutely 

terrible and a ripoff 

they're free and then when they tell you they aren't toward the end of filing they 

suddenly go oh and you cant just pay $39 for the cheapest option you get to pay $117 

explain it to me please cause this is idiotic and scummy 

2984 202246681 2022-02-27 

03:56:21 

TurboTax Online 

Deluxe 

1 Service sucks and will scam 

you into paying 

It was all free untill i was forced to enter my 1095a which applied a credit that i 

couldn't decline The credit $99 i didnt want it but was forced to claim it i was never 

presented with an option to opt out of receiving the credit and filing for free and had 

to shell out full price for Deluxe just so i could file 

2985 202243067 2022-02-27 

04:01:47 

TurboTax Online 

Deluxe 

2 Not free Kept getting emails saying to get my taxes done free and others with get a $30 

discount Well Sure the discount was applied but i ended up paying $117+ thats not 

free Ok, yes i read the you need the deluxe turbotax I accepted it, was supposed to 

be $39 Well no, it wasn't I got charged some other fee's as well and yeah Not happy 

why didn't they mention all those other fee's? I'd pay either way but don't like how it 

magically added up more than my "free" or "discounted price" Just tell me upfront 

2986 202217388 2022-02-27 

04:20:34 

TurboTax Online 

Premier 

1 Thieves and liars 0% chance of being free to file, no matter how hard I tried, I got stuck paying $167 to 

file went to google to find discount codes, found some, clicked on them, went trough 

the filing process and the discount is gone so I'm paying full price again $4 billion in 

profit from suckering everybody into paying for free filing, I pray that they lose the 

lawsuit and are forced to pay out/back to everyone they scam 

2987 202243849 2022-02-27 

04:27:13 

TurboTax Online 

Premier 

3 turbo tax took my money it's 

suppose to be free 

I had a hard time and you're site claims to be free Its charging more then I expected 

And what I agreed to 

2988 202218234 2022-02-27 

04:34:28 

TurboTax Online 

Deluxe 

3 Good software but it's not 

free as advertised 

I would have given 5 stars but they kept lying about it being free before giving me the 

bill 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

2989 202244677 2022-02-27 

04:54:35 

TurboTax Online 

Self Employed 

1 Turbo tax is awful As I got to the end of our taxes it should have been premire not self employed they say 

turbo tax is free that's a lie I got charged by having it taken out of my return I was 

getting 349 but got charged 2 fees for some darn resin I will not be referring Or using 

them next year 

2990 202245284 2022-02-27 

05:11:01 

TurboTax Online 

Deluxe 

3 ehh was very easy and loved the pics but the price was misleading, my "free" return of 

course didn't turn out free 

2991 202247459 2022-02-27 

06:34:34 

TurboTax Online 

Premier 

1 Said it was free, but it's not Very disappointed this year The site says it's free to file simple returns, which I have, 

but I was charge over $100 There is no free file this year I will go with another 

company next year Don't recommend turbo tax 

2992 202247499 2022-02-27 

06:37:25 

TurboTax Online 

Deluxe 

1 NOT FREE!!! NOT FREE!!, EXTRA CHARGE FOR BANK DEPOSIT! UNNECESSARY NEED 

TO UPGRADE, OVER $110 JUST TO FILE A SIMPLE RETURN TOO MUCH 

MONEY!! 

2993 202247932 2022-02-27 

07:06:37 

TurboTax Online 

Deluxe 

2 Just meh A lot of the time the tools that are supposed to be helpful don't work They claim to be 

free but force you to upgrade to file your taxes 

2994 202255824 2022-02-27 

14:45:05 

TurboTax Online 

Deluxe 

3 Fees I think its funny how in the beginning its free to e-file but by the end of it you have to 

pay 

2995 202256077 2022-02-27 

14:51:14 

TurboTax Online 

Deluxe 

4 turbo tax rocks easy and all questions answered, not free like they say but not to expensive 

2996 202256707 2022-02-27 

15:05:10 

TurboTax Live 

Deluxe 

4 Turbo tax was easy to use Deceptive at start as to what it would cost and once done u r stuck paying 

2997 202258324 2022-02-27 

15:29:15 

TurboTax Online 

Deluxe 

1 They hide all the fees until 

the very end 

What a joke All commercials I see are for free tax filing Then I don’t even get that 

option I had to pay $39 EACH For federal and state THEN, I chose to pay with my 

refund WHCH COSTED ANOTHER $39!!!! Are you serious??? I’ll never be using 

this site or app again 

2998 202259822 2022-02-27 

15:59:02 

TurboTax Online 

Premier 

3 turbo tax is too expensive turbo tax is expensive, especially for us seniors You advertise FREE but I wind up 

paying over 100 00 Yikes!!! Please give it back I need it 

2999 202261718 2022-02-27 

16:37:17 

TurboTax Online 

Deluxe 

1 NOT FREE!! We did not select any extras or help and it charged me $60 something for us doing it 

ourselves What happened to TurboTax Free filing?? We will not use it again if hidden 

fees are going to come up Please review and let us know why we were charged 

3000 202263496 2022-02-27 

17:14:28 

TurboTax Live 

Deluxe 

2 Need help Its post to be free and i was charged $207 and it was post to be free 

3001 202264956 2022-02-27 

17:44:20 

TurboTax Online 

Deluxe 

1 A BIT DISAPPOINTED! SAYS ITS FREE TO FILE BUT THEY MANAGED TO GET MONEY ANYWAYS! 

MY TAX RETURN WAS AS SIMPLE AS COULD BE DON'T UNDERSTAND 

WHY I WAS CHARGE JUST FOR A SINGLE 1040 RETURN NOT THAT HARD 

PEOPLE 

3002 202265263 2022-02-27 

17:52:05 

TurboTax Online 

Deluxe 

1 HORRIBLE!!! Claims to be free, then "oh, sorry its not" 

ended up paying more than $100 

3003 202265616 2022-02-27 

18:00:08 

TurboTax Online 

Premier 

4 Very easy to use Easy to use and file my own taxes, I think they advertise as free and I didn't see any 

free options 

3004 202267123 2022-02-27 

18:33:53 

TurboTax Live 

Deluxe 

2 False statement You said it was free but it was not Then you charge for Federal and then a separate 

charge for state My last year of using T T 

3005 202273358 2022-02-27 

18:43:09 

TurboTax Live 

Deluxe 

1 Awful and misleading on 

purpose 

If you are going to advertise that simple tax refunds are free do not then charge almost 

$200 for the whole experience it took hours to do my very simple refund and they 

charge me instead of it being free like advertised I qualified for the free simple tax 

refund and was still charged First and last time using turbo tax I was told by others it 

was a scam but now I see they were telling the truth I will not be using this again 

3006 202267913 2022-02-27 

18:52:16 

TurboTax Online 

Deluxe 

1 upset I thought turbo tax was free I was only getting back $158 00 when they took all your 

fees I am getting $33 00 

3007 202273879 2022-02-27 

18 54:32 

TurboTax Online 

Deluxe 

1 Scam you ouy of money They asked some stupid questions and congratulated me on getting a $2 tax break 

awesome thing is, the free version does not cover this whopping $2 you have to pay 

upgrade to the useless premium version for $40 dollars to get the $2 they do not give 

you the option to refuse the $2 I don't get a huge return, so 40 dollars is a lot I didn't 

want to start over so i paid it will not use them next year or recommend to anyone 

thanks for the 2$ Turbo Tax lmao! 

3008 202268312 2022-02-27 

19 01:42 

TurboTax Online 

Deluxe 

2 Easy but upsetting Turbotax is easy to use However, they state that you file for free but at the end it costs 

us money to file them Nothing for renting an apartment? 

3009 202274641 2022-02-27 

19:11:36 

TurboTax Live 

Deluxe 

1 The worst company to file 

with! 

Turbotax is typically easy to use However, they're scamming military members I will 

never, ever, use them again They tell you it will be free and then charge you for 

products you didn't use Turbotax should be ashamed and refund all US service 

members it's stolen from 

3010 202268960 2022-02-27 

19:17:37 

TurboTax Online 

Deluxe 

1 Forced to pay for it now It says free until you get to the very end where it forces you to upgrade 

3011 202269288 2022-02-27 

19:24:17 

TurboTax Online 

Deluxe 

3 Still decent Pretty good software for doing taxes but no longer free for federal like it always 

claims 

3012 202269498 2022-02-27 

19:29:32 

TurboTax Online 

Deluxe 

4 Turbo Tax Easy to use it;s easy to use year after year I don't have deductions and such The only thing I 

always see it's free to file I have paid every year for 8 years that I use this Is that 

taken into consideration when I file the next year? 

3013 202249184 2022-02-27 

19:30:25 

TurboTax Live 

Premier 

1 PUCKING SUCKS There is always some bullish with yall I was told it was 203, but was charged 242! 

Stop with the dumb commercials with Free free free That is a total lie lie lie! If I could 

find another tax company yall would get the boot! 

3014 202269550 2022-02-27 

19:30:41 

TurboTax Live 

Deluxe 

4 it was good it tells you that its free but there's a lot of other things that you have to paid for so its 

not really free 

3015 202271572 2022-02-27 

20 09:12 

TurboTax Online 

Premier 

4 fairly easy to use Simple tax prep but still cost $147 for Fed, State and e-file, that's a little more than 

FREE FREE FREE 

3016 202272284 2022-02-27 

20:23:10 

TurboTax Online 

Deluxe 

4 Easy to use, but definately 

not free 

Easy to use, especially if used before Disappointed that they say the program is free, 

but then when you go to file the fees get stacked on 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3017 202272338 2022-02-27 

20:24:24 

TurboTax Live 

Deluxe 

3 FORCES YOU TO PAY Don't go into this thinking you won't pay If you have dependents, thats 110 off the 

bat but they don't inform you of this until right at the end, then 50 to file your state It 

aint "free" 

3018 202273518 2022-02-27 

20:46:24 

TurboTax Online 

Deluxe 

2 CHARGED ME WAY TOO 

MUCH TO FILE SAYS ITS 

FREE 

SAYS ITS FREE BUT IF I WANT TO REPORT MY HSA I HAVE TO PAY 

REDICULOUS 

3019 202273915 2022-02-27 

20:55:14 

TurboTax Online 

Deluxe 

3 its ok You always say Turbo tax is free but somehow you always end up charging me at the 

end!!! 

3020 202274049 2022-02-27 

20:58:34 

TurboTax Online 

Deluxe 

5 It's Great I have been using TurboTax for many years and find it easy to use It seems to be 

thorough and I have yet to have issues from using it Will continue to use it It annoys 

me that they advertise on TV that their service is free When my wife and I only have a 

basic return and it is still not free That is my only complaint If a couple filling just 

basic taxes is not under the free terms, what is? 

3021 202274320 2022-02-27 

21:05:03 

TurboTax Live 

Deluxe 

4 not really 0 dollars but worth 

it 

My total to file wasnt crazy but also wasnt zero as advertised Nonetheless, the live tax 

expert I got the second time around was so great and helpful, chatted through the entire 

process and was able to get it done within an hour or two 

3022 202274406 2022-02-27 

21:07:03 

TurboTax Live 

Deluxe 

2 Pricey The system is easy to use but the cost is a little deceaving They say free but it is not 

no where close to being free 

3023 202275074 2022-02-27 

21:20:34 

TurboTax Online 

Deluxe 

1 Misleading Easy to use, but all their marketing makes it sound like it's free to file your taxes with 

them It is not After you're done filling in all the information (which takes a while), 

they tell you that you HAVE to upgrade in order to file So, since you spent all that 

time filling in the boxes, you don't want to have to do all of it again, so you pay 

anyway I will not be using TurboTax ever again 

3024 202275393 2022-02-27 

21:25:41 

TurboTax Live 

Deluxe 

1 horrible This is the worst tax company ever I started with free tax with you and at the end it 

charged me $168 dollars!!!! I want that money back to my card you misrepresent your 

free service and I am not happy!! and then the live chat was horrible to communicate 

3025 202275492 2022-02-27 

21:27:24 

TurboTax Online 

Premier 

1 Turbotax sucks They advertise free filing but then charge you over $100 for it 

3026 202282780 2022-02-27 

21:49:59 

TurboTax Live 

Deluxe 

1 I feel like I was duped price 

wise 

I could have paid the same amount to have my taxes prepared by someone else and 

receive the support and relieve stress in doing so I will not be using this service again 

When I started the service was free, then half way through jumped up to $119 and then 

jumped another $49, by then end it was over $200! Last year I paid $220 and the lady 

did literally everything for me Way less stress of doing it solo, way more support, and 

in person Also Turbo Tax changed my refund halfway through and I could not figure 

out why Very frustrating Why pay $200 to wait 17 minutes to get chat support online 

when you can just bring it in to a preparer for the same amount and get answers 

instantly?! 

3027 202250497 2022-02-27 

21:50:17 

TurboTax Live 

Deluxe 

2 Payment If it's free let it be free I didn't get a certain tax break because you made me upgrade 

When I started over it still had me pay that amount forcing me to upgrade it's FALSE 

advertisment 

3028 202283527 2022-02-27 

22:05:43 

TurboTax Live 

Deluxe 

1 This site is a SCAM I was informed I would be paying $0 to complete my taxes UNTIL the very end after 

an hour and a half of spending time on it, it says I have to pay $178! This was never 

said to me at any point during the process and I was forced into paying when I was 

told in the beginning that it would be FREE I will never be using this site again and I 

will inform everyone I know to not use this Very deceived and very disappointed 

3029 202284001 2022-02-27 

22:13:53 

TurboTax Online 

Premier 

1 Turbo tax has false free 

advertisement 

I applied for free tax returns and got fees for Federal turbo tax and state turbo tax also I 

am a military member I had a WHOPPING $152 in fees!!! 

3030 202284690 2022-02-27 

22:23:45 

TurboTax Online 

Deluxe 

1 SHT AINT FREE YALL A BUNCH OF LIERS yall keep going on saying this site be free but it aint 

3031 202278595 2022-02-27 

22:25:38 

TurboTax Online 

Self Employed 

4 easy service i have used them before easy t process Just don't like the extra fees when it states free 

filing 

3032 202284944 2022-02-27 

22:27:18 

TurboTax Online 

Deluxe 

1 turbo tax is a joke when they 

say it's FREE 

turbo tax jipped me when it came too my taxes they charged me 102$ for the most 

basic FREE package just because I didn't wanna pay the fees today and have it just get 

taken off my taxes they charged me another 39$ just an fyi if you know someone that 

can file your taxes for less then 100$ just do that, because they do all the work for you 

while you setback and relax while turbo tax makes you spend hours typing in 

numbers just for them too charge you up the but 

3033 202278746 2022-02-27 

22:28:45 

TurboTax Online 

Self Employed 

1 They advertise as free but 

take almost one fourth 

This service was advertised to me for months in my emails as free if I did it by the 

close of February I now see that was just lies because now that I have filed Turbo tax 

has taken about 1/4th of my return I used this service for help with self employment 

and this is what I got, I probably will be taking my taxes to a family friend next time 

instead of the convenience if doing it at home, ill be happier with someone I can at a 

minimum trust 

3034 202285588 2022-02-27 

22:37:32 

TurboTax Online 

Deluxe 

1 Turbo tax You wait until all info is entered, making you think it’s free the whole time until the 

very end and you have no choice but to shell out $40 for your own time and effort so 

you are able to file These are sleazy business tactics and I will never use this service 

ever again 

3035 202285605 2022-02-27 

22:37:44 

TurboTax Online 

Premier 

1 Makes it sound simpler, it 

definitely is not 

Extremely disorganized feeling, you dont know what you do and have to fill out, as it 

does not really guide you, it claims to give you free federal returns and i have 

extremely simple taxes and it still forces you to pay the $70, probably because of 

crypto currency which is so incredibly common that they are just as scammy as any 

other company Would recommend going to H&R Block for a way more professional 

feel, more organized and not skimming 4 times for insane profits 

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(1-5) 

Review Title Review Text 

3036 202285610 2022-02-27 

22:37:48 

TurboTax Online 

Deluxe 

1 You Guys Suck I had to pay for the service after being told before even filing that this was a free 

service I have filed with TurboTax for the past couple of years and nothing like this 

has happened before I feel tricked and played and will not be using this service in the 

future Try your luck elsewhere because these capitalist dick suckers will lie straight to 

your face 

3037 202251519 2022-02-27 

22:43:58 

TurboTax Online 

Deluxe 

2 Misleading was led to believe that this was free did all the work and got to the end and then it 

tells me i have to pay what a scam!! 

3038 202286851 2022-02-27 

22:57:30 

TurboTax Online 

Deluxe 

1 False Advertsing How many times do you say this is free in your ads? Its literally impossible to file for 

free, and there are tricks to lock you into paying I received an 11 dollar tax break that 

somehow forced me into purchasing a 40 dollar upgrade to Deluxe The was no way to 

unclaim this benefit People rely on these tax returns as a majour source of income and 

TurboTax grifts off a complicated system that they helped create At least don't 

represent yourself as providing a free service 

3039 202288522 2022-02-27 

23:27:02 

TurboTax Online 

Deluxe 

3 STOP SAYING IT'S FREE Stop saying it's free to file with TurboTax that's it that's the comment Oh, and love 

a black woman from infinity to infinity!! Happy BHM 

3040 202282811 2022-02-27 

23:50:53 

TurboTax Online 

Deluxe 

3 not happy when you keep 

adding charges to a so cal 

not happy with added charges to a so called free filing 

3041 202283332 2022-02-28 

00:01:45 

TurboTax Online 

Deluxe 

3 More disappointed every 

year 

I always loved using turbotax because it was simple and free (or relatively low cost) I 

have simple taxes, so there is no real need to hire someone to do my taxes for me, 

which is why I have always went with turbotax Though the services is pretty easy to 

use, I have become more and more frustrated with the increased cost I am normally ok 

with paying a fee to efile It's much easier and generally I get my return faster But 

every option would add an additional $40+ I ended up having to pay $80 just to file, 

which I feel is way more expensive than it used to be PLUS, to pay with my refund 

they were going to tack on another $40 (which was not clearly written until I was 

going to file) I hate that it is advertised as free filing when that is definitely not the 

case 

3042 202283354 2022-02-28 

00:02:18 

TurboTax Online 

Deluxe 

1 TOO EXPENSIVE I made less than six thousand dollars and to deduct my IRA and get my refund, Turbo 

Tax charged me 117 00 after falling for the "do your taxes for free" 

3043 202286989 2022-02-28 

00:59:50 

TurboTax Online 

Deluxe 

3 TurboTax Review I have mixed feelings I think its pretty easy to use, that's a pro But Im not fond of the 

fees TurboTax is advertised to be free But there are fees 

3044 202287633 2022-02-28 

01:10:41 

TurboTax Live 

Premier 

1 NOT HAPPY!!!!! I have used you for the last 8 years and this will most like be the LAST!! You 

promoted it as FREE, and once you get to the end, I had NO choice but to pay if I 

wanted to file VERY DISAPPOINTED in you this year 

3045 202288653 2022-02-28 

01:29:29 

TurboTax Online 

Self Employed 

1 Hate having to pay You say it free but then charge It’s not free 128 is a lot 

3046 202295006 2022-02-28 

01:35:02 

TurboTax Online 

Deluxe 

1 TURBO TAX WAS 

SUPPOSED TO BE FREE 

I got hood-winked into thinking my filing would be free 

3047 202289088 2022-02-28 

01:37:40 

TurboTax Live 

Deluxe 

5 easy to use it's a great service, but it's not free, they will force you to pay for their services if your 

company has clicked on your w-2 you have a retirement fund, which was annoying 

because you can't elect to not accept the 14 dollar discount they saved you, forcing you 

to pay 212 dollars out of your refund the positive is that you can pay out of your 

refund, and do not have to pay upfront 

3048 202289224 2022-02-28 

01:39:51 

TurboTax Online 

Deluxe 

3 Too many fees I was charged for fees when I was told that I would file for free 

3049 202289879 2022-02-28 

01:50:04 

TurboTax Online 

Deluxe 

2 I question Turbo Tax They preach all the time that it's free to file your taxes on this website but some how I 

am always having to pay 

3050 202295655 2022-02-28 

01:50:51 

TurboTax Live 

Deluxe 

1 TurboTax is a fraud You told me this was free Then, after I spent several hours filling out every form on 

your website, you informed me to file I had to pay money There was no option to back 

out saving my progress Only pay or restart on a different software or website Then, 

when I had decided to pay that $120 fee, you added $50 on the checkout screen This 

is a scam It isn't free and to poor college students like me, this is completely a 

scewover because the time commitment is ridiculous 

3051 202260273 2022-02-28 

02:08:07 

TurboTax Live 

Full Service 

Deluxe 

3 Turbo Tax was okay The experience was fine but advertising that it is free to file with Turbo Tax is a lie 

3052 202291322 2022-02-28 

02:16:05 

TurboTax Live 

Deluxe 

2 Free haha Went from free to 256 00 quick not free at all Ill go back to H&R next year 

3053 202291447 2022-02-28 

02:18:18 

TurboTax Online 

Deluxe 

3 It's not Free, Free, Fa Free, 

Free 

You all really need to stop the free ad it's really misleading 

3054 202291597 2022-02-28 

02:21:06 

TurboTax Live 

Premier 

4 Turbo Tax is OK I enjoyed using TurboTax, but for future reference; please don't advertise that e-filing 

your taxes are free The rates for doing your taxes thru TurboTax are extremely high; 

especially when you as the consumer are doing the taxes yourself Don't get me 

wrong, I am not hating, but I feel the fees should be a bit lower 

3055 202291954 2022-02-28 

02:28:11 

TurboTax Online 

Premier 

1 Frustrating Advertised as free and then charged at the end, will not be using next year 

3056 202261546 2022-02-28 

02:33:18 

TurboTax Online 

Deluxe 

1 FALSE ADVERTISMENT I MEAN REALLY?? Everything says FILE SIMPLE FOR FREE FILE FEDERAL 

FREE FILE STATE FOR FREEEEEE Yet here I am paying $117 for what?! I filled 

out all the information! TurboTax Free website sneakily takes you to TurboTax Deluxe 

when you click file for free Absolutely false advertisement If I actually had the time 

to redo my taxes I would just print the form and do it myself What a joke NEVER 

AGAIN 

3057 202292974 2022-02-28 

02:49:05 

TurboTax Live 

Full Service 

Deluxe 

4 Be honest I really like the experience and the people helping I only disliked that it is until the 

last minute that they tell you is a $249 charge Everywhere is advertised that it is a free 

services but I should’ve expected those hidden fees 

3058 202293085 2022-02-28 

02:51:04 

TurboTax Online 

Premier 

2 Forced to Pay once already 

have information 

I inputted info and then was told I had to pay This is not as advertised 

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Review Title Review Text 

3059 202293190 2022-02-28 

02:53:24 

TurboTax Online 

Deluxe 

4 Turbo Tax Is Great Turbo is easy to use and to follow I have been using Turbo for over 9 years now 

The only thing I do not like is, they advertise it as Free to File, But there are still fees 

included 

3060 202294928 2022-02-28 

03:33:04 

TurboTax Online 

Deluxe 

3 Extra fees horrible The extra fees are ridiculous was suppose to be free but health ins I had to pay 7 00 

and ended charging to do my taxes 117 00 in the end ridiculous 

3061 202298877 2022-02-28 

03:41:36 

TurboTax Online 

Premier 

1 crash grab scam Total false advertising All these adds that say free yet as soon as I log in it was a min 

of 31 dollars and then part way through they say I have to pay more, just for them to 

unlock more forms for me to click through 

3062 202295682 2022-02-28 

03 51:29 

TurboTax Online 

Deluxe 

2 Turbo tax is ok I still had to pay to completely file my taxes which is interesting for a free tax site 

3063 202296657 2022-02-28 

04:20:44 

TurboTax Online 

Deluxe 

3 Ehh its ok Its free until it's not You can't proceed without being forced to pay something 

3064 202297240 2022-02-28 

04:39:02 

TurboTax Online 

Deluxe 

3 forms great--free,free NOT 

great 

The process to create my return was great The payment from marketing "free, free, 

free" is just not true Not only did I have to dispute getting the $30 00 early filing 

discount, but I was charged an additional $39 00 for doing e-file!! Poorly relayed final 

information 

3065 202297243 2022-02-28 

04:39:12 

TurboTax Online 

Premier 

2 Was not free as advertised Was not free as advertised Will not use this platform next year 

3066 202267843 2022-02-28 

04 50:35 

TurboTax Online 

Deluxe 

4 TurboTax wants your 

REFUND!! 

Nice & easy for free until 1 simple deduction then they get you for $39 to be able to 

claim the deduction Next they tell you that you can have it taken out of your refund, 

no problem but, it'll cost you another $39 to have the $39 taken from your refund ($78 

total) Turbotax wants to nickel & dime you at every turn!! 

3067 202298547 2022-02-28 

05:27:28 

TurboTax Online 

Premier 

2 overpriced turbotax is overpriced, and state refunds are $39 once all your info is in then its not 

free, 

3068 202299093 2022-02-28 

05 53:14 

TurboTax Live 

Deluxe 

1 Add ons and fees for 

everything 

Advertise a free return, then can't claim all deductions To receive a $200 credit for 

retirement savings, I had to pay $170 for their upgraded tier All else was standard 

deduction If you want to deduct your fees from return, it's another $44 Be careful as 

you go through because they constantly try to get you to subscribe to their partners and 

sell your info Why cant it just be as advertised, filing taxes? 

3069 202299257 2022-02-28 

06 01:53 

TurboTax Online 

Deluxe 

2 File Fees & Payment Be sure to read the fine print on fees Ended up having to pay $119 to file- $39 of 

which I believe was because I opted to use my tax return to pay for their other fees 

Using my credit/debit may have been cheaper but I'm not sure since I didn't know 

about the added fee until the very end I could have missed a notice about it but it was 

not made obvious to me when choosing other than a note that it was easiest and 

convenient Depending on what your filing will determine whether or not you can 

actually process for "free" as they advertise 

3070 202300780 2022-02-28 

07:46:34 

TurboTax Online 

Deluxe 

2 So many unexpected fees The process was easy I really appreciate that However I don't like that they advertise 

that they are free to do a federal return and then they charge you for your state returns 

Both of those they did however then I occurred two more fees one for simply filing 

with them and another for doing direct deposit If you're going to charge me for your 

services I understand, just be upfront about it I don't like when I feel like I'm being 

taken advantage of 

3071 202301470 2022-02-28 

09 07:57 

TurboTax Online 

Premier 

4 Turbo Tax is expensive, but 

worth it 

Turbo tax makes things simple, user friendly and easy Watch out for the constant 

upsells One thing that’s annoying is that they claim to be a free tax filing service 

However, I day trade stocks, so I don’t have an option to file for free It usually costs 

over $60, and that’s with discount And that is not including the $40 up charge for 

filing state taxes Watch out for the additional up charge of $40 to Hey a “processing 

fee” to pay for your fees via your tax return balance Other than those pesky upcharges, it’s a great service 

3072 202302126 2022-02-28 

10:25:08 

TurboTax Online 

Deluxe 

1 NOT REALLY FREE not really free when you have dependants to include also be careful at the end they are 

charging you $39 to take the fee out of your tax return!!! used to be free, i will be 

switching next year for sure unless turbotax changes! 

3073 202305090 2022-02-28 

12 52:07 

TurboTax Online 

Deluxe 

1 Attrocious How when I am only entering W-2's is this not free? Makes zero sense and the so 

called "tax experts" were no help at all 

3074 202305750 2022-02-28 

13:10:38 

TurboTax Online 

Deluxe 

1 Price to high This program forces you to use the deluxe when you op the not use and they need to 

stop saying free there is nothing about this program thats free 

3075 202307280 2022-02-28 

13:51:30 

TurboTax Online 

Deluxe 

1 Force to pay at the end Not a chose not to pay even though it's advertised free 

3076 202311860 2022-02-28 

15:22:03 

TurboTax Online 

Deluxe 

1 ok I enjoy that i can do my taxes myself but it is so frustrating that you guys say "o its 

free!" then halfway through i find out i have to pay $39 but it doesnt tell me till im 

done that it is $39X2!! give me a warning before i struggle to do it myself then have to 

pay anyways! but the best part is i had to go back and undo my work so i could change 

the way i was going to pay because it was another $39!!!! give people a break and dont 

be so sneaky! wont be back next year 

3077 202317336 2022-02-28 

16:35:37 

TurboTax Live 

Deluxe 

1 Never again People here don’t know any way to help, went from free to 300, took me 2 weeks to 

get the stuff right I’ve always done it through h & r block this is why I’ll never do it 

through this app again 

3078 202318814 2022-02-28 

16:59:47 

TurboTax Live 

Deluxe 

1 turbotax robs you!!! its supposed to be a free sevice but they add charges along the way and wont let you 

continue until you agree to pay for the so called free service 

3079 202318984 2022-02-28 

17:02:27 

TurboTax Online 

Deluxe 

2 Tone01 From my understanding, Turbotax was suppose to be free my first time filing but I 

wasn't and not too happy with my experience with turbo tax 

3080 202319812 2022-02-28 

17:16:34 

TurboTax Live 

Premier 

4 hmmm i think it went from being start for free then omg its over 200 and i am not sure why i 

had live help i didn't even use it i believe in pay for what you get but i wouldn't 

choose to have live help 

3081 202326895 2022-02-28 

17:18:44 

TurboTax Live 

Deluxe 

1 False Adverstisement Turbo Tax advertises that active duty service members can file for free When I went 

to file turbo tax charged me Tried to get someone on the live chat to discuss but i ran 

out of time 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3082 202320588 2022-02-28 

17:29:14 

TurboTax Online 

Premier 

1 Over priced Very overpriced started out free and ended up almost 80 00 way to much 

3083 202327823 2022-02-28 

17:34:13 

TurboTax Online 

Deluxe 

2 tells you its free but still 

charges 

scam it says its all free then charges you to use it 

3084 202328226 2022-02-28 

17:41:48 

TurboTax Online 

Deluxe 

1 Turbo tax is terrible I have used them the last 4 years and this year is the worst for all there hidden charges 

This will probably be my last year with them I am a student and they advertise free for 

students That was a LIE! I spent $80 And on top of that if you opt to have the fee 

taken out of you taxes they charged you $40 more Who do they think can afford these 

fee I am highly upset with this company 

3085 202300856 2022-02-28 

17:54:35 

TurboTax Online 

Deluxe 

1 not free anymore false advertisement not free anymore, have to pay extra just to file 

3086 202324008 2022-02-28 

18:29:02 

TurboTax Online 

Deluxe 

1 not free You don't know it is not free until you get to the end It is not free even on a simple 

return like I had Basic with standard deductions and healthcare and still had to buy the 

deluxe could have had someone else do them for me 

3087 202356379 2022-02-28 

18:35:09 

TurboTax Online 

Deluxe 

2 Turbo tax is not honest Once checking out it is not free, even when you are told it is 

3088 202325902 2022-02-28 

19:01:41 

TurboTax Online 

Deluxe 

4 very thorough overall a good experience 

I will say the "free" word is used loosely because many features required for a proper 

filing are added expenses i needed to upgrade to file with my unemployment ifo and 

thats an extra charge should be stated earlier before getting half way through my return 

and being trapped into paying the extra $39 also at the end of file must pay another 

$39 filling administrative fee is bogus 

3089 202326243 2022-02-28 

19:07:50 

TurboTax Online 

Federal Free 

Edition 

5 Turbo Tax Is Awesome! It's super easy to use online All your info is stored from the year before so you don't 

have to re enter it, which is so helpful! My only negative comment is that this year the 

person I spoke to at Turbo Tax on the phone gave me the wrong information If I 

hadn't called the IRS to check what the Turbo Tax customer service woman told me I 

would have not gotten back $1,500 that I was entittled to They should train their 

customer service not to give answers if they are not 100% sure she said she was But 

this is the first time in all the years I've been using Turbo Tax that that has happened 

The other complaint is they say it's free but it never is I did get the State return free 

but the federal cosra 30 bucks I can live with that Last year they charged me for state 

and federal and I was not happy It hasn't been free the past few years even though the 

commercial says it is and my taxes are simple and very cut and dry That all being said 

I still love Turbo Tax! 

3090 202327886 2022-02-28 

19:35:38 

TurboTax Online 

Deluxe 

2 IT SAID FREE BUT ITS 

NOT 

I WAS EXPECTING IT TO BE FREE AND I WAS CHARGED 78 00 DOLLARS 

3091 202340295 2022-02-28 

20:09:57 

TurboTax Online 

Premier 

3 Rates Your rates are too high in the end You press free but it always charges you more 

3092 202373804 2022-02-28 

20:33:51 

TurboTax Online 

Deluxe 

1 Bait and Switch!!! Say this is free but end up charging me $117 in upgrade fees to file a standard 1040 

Just a lie!! I will not use or recommend this to anyone ever!! 

3093 202373864 2022-02-28 

20:34:51 

TurboTax Online 

Deluxe 

1 So satisfied I had simple return was supposed to be free and at the end need to pay not satisfied last 

year was much easier as well 

3094 202356911 2022-02-28 

20:35:57 

TurboTax Online 

Premier 

4 Turbo Tax is good but not 

free 

Been using it for years, it keeps your records well but isn't free like they advertise, 

usually at least $100 to file both state and federal 

3095 202374043 2022-02-28 

20:38:21 

TurboTax Online 

Deluxe 

1 Swindlers Turbotax ads promise that it's free to file for state and federal taxes, but they MAKE 

you pay by qualifying you for a deduction that you can ONLY accept by paying $78! 

And once it qualifies you for the deduction, you CAN'T DECLINE IT!!! 

3096 202374303 2022-02-28 

20:43:59 

TurboTax Online 

Deluxe 

1 Try to get money from you 

any way they can 

I've used turbotax for 3 years now The first year, it was free for me to file I have 

simple taxes, so not being eligible for free filing for these last 2 years has been 

confusing and frustrating Lastly, I understand that turbotax has good services, but I 

feel like I was consistently opting out from spending an exorbitant amount of money 

the site kept trying to force me in to For example, I thought that paying directly from 

my refund was a good and simple way of paying, but I didn't realize that the site (in 

VERY small lettering) mentioned a $40 processing fee I couldn't believe it and 

thankfully I caught it before confirming It took a lot of extra steps to go back and fix 

my selection $40 is a lot of money to me and I grew frustrated at how many times 

turbotax kept trying to get more and more from me Considering different filing 

options for next year Turbotax advertises as free all over, which feels like false 

advertising as it cost me $86 to file this year 

3097 202302498 2022-02-28 

21:01:13 

TurboTax Online 

Deluxe 

1 Scammers Can't change back to the free edition after clicking the wrong button then hide fees, 

only 39$ as if! try 107$ 

3098 202369197 2022-02-28 

21:10:37 

TurboTax Live 

Deluxe 

4 Having a CPA is so helpful Definitely love having access to a pro CPA to ask questions Very thorough The only 

"downside" is how it's advertised as free It's a great service but I always expect to 

spend nothing to file but in order for the service to be helpful it's worth it to pay the 

money 

3099 202369245 2022-02-28 

21:11:28 

TurboTax Live 

Deluxe 

1 Way to expensive I wanted to do the free version of my taxes with turbo tax About 90% done with my 

taxes it says i have to pay $207 00 Wish i would have known in the begining 

3100 202370279 2022-02-28 

21:26:12 

TurboTax Online 

Deluxe 

1 Disappointing I chose to file for free federal returns as I only had 1 job and was paid normal w2 

wages Once I was finished I was charged $39 to file my federal returns and there was 

no way to change that I also paid $39 to file state returns, but when I reached the end 

it said my total return amount was only the federal amount so I don't even know if I'm 

actually getting the state return or if I just paid for it for no reason Not to mention my 

total return was about $2000 less than the turbotax estimated return, overall 

disappointing experience will be using another service next year 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3101 202373394 2022-02-28 

22:25:46 

TurboTax Live 

Deluxe 

2 Turbo tax is OK but they 

have hidden fees 

Everything was good until the hidden fees for using the service come up I was under 

the impression it was free until it caught me in a dead end All in all I had to pay $140 

to use a "free" service 

3102 202373852 2022-02-28 

22:34:36 

TurboTax Online 

Deluxe 

1 So satisfied I had simple return was supposed to be free and at the end need to pay not satisfied last 

year was much easier as well 

3103 202374351 2022-02-28 

22:44:52 

TurboTax Online 

Deluxe 

1 Lies Got charged $78 to file my taxes because of a $6 tax credit That is a scam Price 

advertised was free, then $39 (which was a discount off the usual $59 supposedly), 

then the price doubled to $78 for whatever reason I lost close to $100 for a single $6 

credit The product itself is not user friendly at all They give you forms without proper 

instruction and won't let you move on with the form, but also wont tell you what is 

needed to correct 

3104 202380915 2022-03-01 

01:08:56 

TurboTax Online 

Deluxe 

1 I wont use next year too 

expensive 

This site tips you off takes forever then when your done they add more fee It's not free 

117 later what a joke 

3105 202385165 2022-03-01 

02:38:17 

TurboTax Live 

Full Service 

Deluxe 

4 Convenient, efficient service TurboTax made it easy and convenient for me to file my returns I had multiple 

employers this year and had to report foreign income, and all of this was handled with 

ease The only thing I would change is how you are billed The system upgraded me 

without being asked, so I went from what I thought was a free service to a $250 bill 

Still, well worth the inconvenience of doing my own taxes 

3106 202317528 2022-03-01 

02:38:55 

TurboTax Online 

Deluxe 

1 Turbo tax screws you over 

every single year 

Every year I do my taxes I always have to pay these secret fees that they don't disclose 

until the very end you waste all of this time and then find out that you aren't getting 

sh!t for it, they take your whole return with their hidden fees Just having 2 simple W2s costs me my entire return NOT EVER EVER FREE FREE FREE FREE FREE or 

whatever the f*ck they claim in their ads 

3107 202318457 2022-03-01 

02:54:45 

TurboTax Online 

Deluxe 

1 FALSE ADVERTISING 

AND HIDDEN FEES!!!! 

I saw a ad for filing my taxes for free on turbo tax, I got on their site and filled out 

everything then I was offered some bogus crap to file and be able to speak to someone 

if i had any Questions or needed advice, I declined then I was finished and then I am 

told i had to choose between a $39 or $79 to continue filing So ok then its only $39 so 

I clicked long story short i am hit with 3 $39 charges before I am able to file so now 

im up to $117 00 charge from my $700 return before I can file for FREE with turbo 

tax I would never recommend, and wont use again!! 

3108 202387768 2022-03-01 

03:41:27 

TurboTax Live 

Deluxe 

1 hidden fees There is no way to do this free and it costs more then a live tax eperts 

3109 202321428 2022-03-01 

03:42:32 

TurboTax Online 

Premier 

2 Turbo Tax I feel conned by TurboTax because I have never needed the form they requested when 

I filed today and the only way I could file my taxes was if I paid an extra $75 I come 

to TurboTax because it is supposed to be free It makes no sense for me to have to pay 

$75 dollars especially when I have never needed to in the past I feel conned and 

robbed especially when I did not sell crypto or anything else like that but was forced to 

pay the money so I could file 

3110 202429367 2022-03-01 

17:40:59 

TurboTax Online 

Deluxe 

1 BAD Says free, but then right at the end, they make you upgrade and pay over $150 dollars 

just to calculate the unemployment you received Its unemployment, we all struggled 

last year and yet here comes turbo tax making you pay-up 

3111 202452946 2022-03-01 

20:56:48 

TurboTax Live 

Deluxe 

1 Not good First I thought it was free they charge me 222 dollars then it didn't help me fix my 

taxes 

3112 202455074 2022-03-01 

21:40:20 

TurboTax Live 

Full Service 

Deluxe 

2 It’s okay I don’t understand how it went from getting my taxes done free to paying $340 ? 

And there’s a fee to pay because I CHOSE to pay with my refund 

3113 202461317 2022-03-01 

21:48:53 

TurboTax Online 

Premier 

1 False Advertising I seen on T V that turbotax was free to file my taxes When I finished filing i seen that 

i was charged $187 Which came from Fed return I feel like if a company promos 

something, it should be just that FREE!!!!! I feel Ripped off Never again will use! 

DON'T RECOMMEND! 

3114 202460624 2022-03-01 

23:32:14 

TurboTax Online 

Premier 

4 TurboTax needs transparency 

with its intentions 

The comprehensive step by step approach is needed for such a quality outcome The 

surprise is that you end up spending 150$ when you are told initially it will be free 

They are expert on the upsell which although I was spared spending that extra 216$ I 

still feel abused 

3115 202470746 2022-03-02 

01:11:36 

TurboTax Online 

Deluxe 

1 false advertising They advertise filing for free, but then you charge fees for filing federal and state, then 

charge a fee for paying those said fees with you return 

3116 202474186 2022-03-02 

04:47:16 

TurboTax Online 

Deluxe 

3 Alright I enjoyed it The only thing that bothered me was it allowed me to file free until the 

very end because of my child credits which I found wrong of the site to do 

3117 202477712 2022-03-02 

05:30:50 

TurboTax Online 

Premier 

3 Confusing - took over 24 

hours to complete 

I started one day and the system was slow and had freeze up issues Lots of wasted 

time Over $100 00 and my taxes are simple I expected free or low cost Surprise! I 

thought I hit the send button after I completed Went back the next day to double 

check - still hadn’t filed my taxes yet 

3118 202491880 2022-03-02 

15:41:37 

TurboTax Live 

Deluxe 

2 Frustrating Price Tell me why I have to put in all my information and still pay $197 to file my taxes? It 

says its free for easy tax returns (like mine) and then all of sudden it costs $157 to file 

and then $40 to use my return to pay? Like why am I paying extra for an easier 

function for them? $40 to enter a credit card quite frustrating 

3119 202495681 2022-03-02 

16:44:15 

TurboTax Live 

Deluxe 

3 don't be fooled When you select Free - Meant free - as in no cost to me I ended up paying over $200 

for a very basic and simple return there are no freebies 

3120 202509454 2022-03-02 

21:03:51 

TurboTax Online 

Deluxe 

2 Cost to file for 

unemployment was not free 

Was expecting my filing to be free as advertised, however ended up costing me $100 

due to having to file my unemployment 1099G 

3121 202530011 2022-03-02 

22:58:06 

TurboTax Online 

Deluxe 

1 This will be my last year of 

using this product 

I would rate a 0 at this point I have used this product for a lot of years at this point, 

but this will be my last Between the ads that are placed for this product saying that it 

is free and the price that needs to be paid to use it I feel that there is a lot of false 

advertisement I understand that with my early IRA withdrawal that it is more 

complex, but it seems that every little thing that is different there is a charge 

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(1-5) 

Review Title Review Text 

3122 202539959 2022-03-03 

02:57:53 

TurboTax Online 

Federal Free 

Edition 

1 Deceptive site Tried to 

charge for simple return 

They advertise free but try to force you into delux or premium The specialists made 

me start over 3 times and it changed the amount of my return each time Very 

frustrating 

3123 202536146 2022-03-03 

03:05:31 

TurboTax Online 

Deluxe 

4 Turbo tax is okay I have been with Turbo tax for a few years and it has never been free 

3124 202540536 2022-03-03 

05:18:53 

TurboTax Online 

Premier 

3 Beware of hidden fees Convenient tool for self-filing, but beware of the hidden fees that add up to not so 'free' 

and not so 'friendly' bill And even though I was trying to make sure along the way that 

I am not adding any 'extra' options, the final came up to be $123, which is quite high 

from last year's filling for $40 

3125 202549248 2022-03-03 

14:02:27 

TurboTax Online 

Deluxe 

3 slightly disappointing TurboTax advertises free filing for state and federal This is only true if you have a 

VERY basic filing I started my taxes on the free version, selected everything I would 

need to enter including unemployment It kept me on the free version But once I got 

to entering Unemployment it made me upgrade to deluxe for $59 It doesnt alert you 

that State is no longer free to file, so you just keep on plugging along getting over the 

fact that one simple entry costs you $59 Then you get to the end to find out that filing 

state is now $49 to file since you were made to upgrade to deluxe for that one simple 

entry, If you contact them for a question on how to do something they they are not 

always super knowledgeable at anything other than getting you to the spot to input 

And if you accidentally click the wrong version there is no way to correct this without 

clearing and starting over 

3126 202565313 2022-03-03 

19:42:14 

TurboTax Live 

Full Service 

Deluxe 

1 TurboTax is terrible I had an awful experience The system is glitchy on the the iPhone app, it took 3 days 

while it takes 20 minute with a CPA My review summary says I only owe $15 00 but 

my actually return has me owing $158 00 They told me it would be free up until it was 

time to checkout, my tax expert had to give me a code just to get the price that I was 

told I would get the entire time It was truly an awful experience and I will never use 

again nor will I ever recommend to anyone 

3127 202568771 2022-03-03 

20:56:12 

TurboTax Live 

Full Service 

Deluxe 

1 BE CAREFUL When upgrade they don't tell you that filing state taxes is no longer free It's not 

apparent at all Then when you go to check out suddenly you have to pay to file your 

state taxes that would have been free with the free filing option So upgrading isn't 

really an upgrade because the benefits included in the previous filing option are not 

available 

3128 202573662 2022-03-03 

21:47:05 

TurboTax Live 

Deluxe 

3 Why so expensive I thought it was free We made slightly over 39,000, are retired, get minimal 

retirement other than social security I hated paying you so much 

3129 202585912 2022-03-04 

00:40:52 

TurboTax Online 

Deluxe 

3 turbo tax is easy for 1 file i thought it would be harder than expected but just did my w2 today although they 

claim it to be free it is not maybe they informed me it would not be free somewhere 

along the process but it must have been in fine print 

3130 202588600 2022-03-04 

01:36:28 

TurboTax Online 

Deluxe 

2 Not happy They helped me fix my return but instead of it being free like it was originally, I ended 

up having to pay $147 That was almost half of my federal return Not happy about 

that at all 

3131 202593355 2022-03-04 

03:39:25 

TurboTax Online 

Deluxe 

4 It Not For Free Like 

Everyone Says 

It was good Everyone told me it was free but to actually file through them they charge 

you around 100 dollars Definitely worth it though 

3132 202593893 2022-03-04 

03 54:13 

TurboTax Online 

Deluxe 

4 TurboTax is alright The user interface is great! So perfect and easy to follow Love all the clarifications It 

makes doing your taxes actually enjoyable and efficient My biggest complaint is that I 

wanted to do the free version and that's what I selected It wasn't until the finalizing 

process that the system notified me that I HAD to use their "deluxe" $59 version! That 

is very deceitful, and there was no way for me to go back and try to see why it required 

me to use this version (or how to fix it to avoid it) Had I known this before doing the 

entire tax process, I would have used a different service Definitely will remember this 

next year when I do my taxes and will consider using a different company That's 

unfortunate since I really do enjoy using the TurboTax interface 

3133 202561373 2022-03-04 

04:12:38 

TurboTax Online 

Deluxe 

2 Underlining Fees When opening the application/website states free by the end you’re paying over $150 

to process There isn’t an option to back out unless you completely delete your return 

Very deceiving, actually used TurboTax for years it’s so unfortunate 

3134 202609034 2022-03-04 

15:12:37 

TurboTax Online 

Deluxe 

1 Not free I think the filing fees need to be up front Its misleading to say free, when a user still 

gets charged anyway My return was 216 and turbo tax took 175 out of that, 175 

doesn't seem free to me 

3135 202613973 2022-03-04 

16:35:28 

TurboTax Live 

Full Service Basic 

2 Confused It's showed a refund of over $600 but once I got to the payment part it left me with 

$404 not free free edition 

3136 202614539 2022-03-04 

16:46:19 

TurboTax Online 

Deluxe 

1 Not Free at all The product constantly advertises free filing but bombards you with "upgrade now" 

pages Maybe if they stopped lobbying against free government filing, I wouldnt have 

to pay each year for something the IRS already knows 

3137 202622837 2022-03-04 

17:44:41 

TurboTax Online 

Deluxe 

1 Misleading advertising Why do you make people go through the entire process then tell them they have to 

upgrade no matter what It is not free as advertised and it is a lie I will not be using 

this service again 

3138 202617671 2022-03-04 

17:48:41 

TurboTax Online 

Deluxe 

2 DONT LIKE EXTRA 

CHARGES 

I have a simple return This is my second year using Turbo Tax Your adds say simple 

returns free Then you get started there is a $49 00 fee by the time its done i'm over 

$100 00 in fees Feels like a SCAM This is 2 years in a row I wont be back 

3139 202629396 2022-03-04 

20:12:08 

TurboTax Online 

Deluxe 

1 f*k u turbotax advertised as free but its not and now its making me write more bc i didn't use enough 

characters 

3140 202603871 2022-03-04 

23:14:22 

TurboTax Online 

Deluxe 

1 Don't trust turbo tax They are misleading the public with false information It's not free Will not be using 

service any longer! 

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(1-5) 

Review Title Review Text 

3141 202741312 2022-03-05 

19:39:32 

TurboTax Online 

Deluxe 

4 TurboTax did its job, but 

where was "Free" 

Turbo Tax was great, it carried me through everything, and My 10 6% tax rate was 

probably correct (First year submitting as Single Widow so tax surprised me, since I 

was use to have married filing joint status with no tax to pay ) I expected Turbo tax 

to be a Free Service, since my form was simple with nothing complicated I was 

surprised to find fees for both Federal and State plus a TAX on the Services Then I 

found a Transaction fee added for using a credit card to pay the actual Taxes Probably 

will consider other options next year 

3142 202717069 2022-03-06 

00:53:34 

TurboTax Online 

Deluxe 

1 False advert - Free Free Free 

Free Free 

Why would you false advertise that Turbo Tax is Free? You couldn't be more 

dishonest 

3143 202723296 2022-03-06 

02:57:57 

TurboTax Live 

Deluxe 

1 crooks it was supposed to be free , then they SAID $119 00 SO I paid and entered my card 

and was charged 179 00 they charged me 59 00 for state and didn't even tell you that 

until after you submitted payment dirty dirty dirty this will be my last time using 

Turbo tax 

3144 203045825 2022-03-06 

18:08:10 

TurboTax Online 

Deluxe 

1 Turbo Tax is ever changing I have used Turbo Tax in the past with great results This year was a royal pain I 

started for Free with a simple return Then I was being charged $85, then it went to 

$108 and ended up being $114 75 This is totally ridiculous 

3145 203062086 2022-03-06 

19:04:38 

TurboTax Live 

Full Service SelfEmployed 

1 Over Paid was told it was gonna be free then 270 and now its 404 very unsatisfied 

3146 203101285 2022-03-06 

19:08:06 

TurboTax Online 

Deluxe 

1 TURBO TAX SYSTEM 

LIED AND CHARGED ME 

TURBO TAX CHARGED ME ALTHOUGH IT WAS SUPPOSED TO BE FREE IF 

FILED BEFORE FEB 21ST 

3147 203082788 2022-03-06 

20:13:06 

TurboTax Live 

Full Service 

Deluxe 

1 It’s not free You guys make me give you over 200 of my return after claiming free 

3148 203123168 2022-03-06 

22:25:09 

TurboTax Online 

Deluxe 

1 Watch out for the sneaky fees I used turbo tax only because I had trouble getting an appointment scheduled Free my 

foot Next year I’ll avoid the process 

3149 202979452 2022-03-07 

00:03:20 

TurboTax Online 

Deluxe 

1 bunch of BS it always says it's free, but it's NOT Paid over $100 to file my taxes! 

3150 203130038 2022-03-07 

00:11:13 

TurboTax Online 

Deluxe 

4 The Upgrading Although this is user friendly, you should not adveritise FREE Federal and state filing 

and in the last review force to upgrade and charge for state which I saw that state was 

FREE this year For me it said for $120 credit, which was give in to turbo tax either 

way with the total fees of $108 and then if you want it taken from refund, a third party 

charges another $44 other than that it is a good tool for doing your own taxes 

3151 203138003 2022-03-07 

00:24:59 

TurboTax Online 

Deluxe 

1 SCAM! I find it disguising that this company advertises free tax returns and then just creeps the 

price up the further you get into they filing process All the way to the hidden $40 fee 

for a direct deposit refund It’s gross 

3152 203135916 2022-03-07 

01:49:07 

TurboTax Live 

Basic 

3 Mediocre First of all in the beginning one is lured to the FREE preparation and now it cost me 

$88 00 Quite a jump Also in the past it was much easier to file with Turbo Tax This 

time it was a little confusing I did get some help and this was great, I think her name 

was Karen But the over all feel of the site was not as easy as it was in the past 

3153 203142645 2022-03-07 

01:56:20 

TurboTax Online 

Deluxe 

1 Portrays itself as a public 

service 

Turbo Tax offers a nominal free filing, but this is an illusion for all but the simplest tax 

situations It is a nickle and dime situation that is very tiresome I understand it's a 

business, but to pretend it's not, and to not accept customers decisions on product 

purchases is maddening If amazon asked you 3-4 times on the way to check out 

whether you wanted nicer sheets, you'd be mad 

3154 203140744 2022-03-07 

03:15:10 

TurboTax Online 

Deluxe 

1 better then nothing To many hidden fees went from free to 150 with no warning 

3155 203144997 2022-03-07 

05:10:53 

TurboTax Online 

Deluxe 

2 easy but never free I have been using turbo tax for the last few years and the program is pretty easy to use 

and only took the first time to get used to how their program and I believe they always 

ask the right questions to get as much money back for my tax return BUT it always 

says its free but as soon as you put in all your information needed to efile and about to 

finish your e file you have to pay turbo tax at the least of $50 even though they say its 

free 

3156 203149194 2022-03-07 

11:20:59 

TurboTax Online 

Deluxe 

3 Free return this year? Nope! I thought ALL returns were FREE to file thru Turbo Tax this year!!!! I, for some 

reason, was charged $149 00!!! 

3157 203170374 2022-03-07 

18:24:34 

TurboTax Online 

Deluxe 

1 Misleading You state simple tax returns free and then charge 116 00 dollars to file them 

3158 203182593 2022-03-07 

21:42:05 

TurboTax Online 

Deluxe 

4 Super easy overall Was super easy to file there's just a bunch of turbotax fees you don't see until the end, 

not entirely free they just take it out of your refund 

3159 203204871 2022-03-08 

00:13:25 

TurboTax Online 

Deluxe 

2 Hidden Fees Galore Turbo tax claims to be free when you file a simple return, until you get to the final 

screen I understand paying $49 to file state taxes, but no matter what they make you 

pay for "deluxe" and some other random $39 charge My "free" filing ended up costing 

a grand total of $140 dollars 

3160 203252325 2022-03-08 

02:03:00 

TurboTax Live 

Deluxe 

3 Free but Definitely Not! Turbo Tax: File for free! 

Me: Oh Sweet! 

Turbo Tax: oh wait You want to file that? That'll be $200 

Me: But you said it was fr 

Turbo Tax: $300 

Me: 

3161 203594852 2022-03-08 

22:27:49 

TurboTax Online 

Federal Free 

Edition 

3 Free is not free They say it is free but when you get to the end, they charge you $29 for nothing 

3162 203597229 2022-03-08 

22:50:56 

TurboTax Online 

Deluxe 

1 Absolute garbage They dont allow free filling anymore despite the promos, ive been filling with turbo 

tax for years without cost Customer service is trash no on ever answers the phone The 

only reason i filled this year was because i ran out of time but next year I’ll definitely 

be using another source 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3163 203608473 2022-03-09 

00:34:16 

TurboTax Live 

Full Service 

Deluxe 

4 It was all good just a week 

ago 

It was fast prompt and convenient my only issue was I was told it would be free due to 

a promotion but had to pay 350 

3164 203611522 2022-03-09 

01:02:03 

TurboTax Online 

Deluxe 

1 Won't use again Simply put, i didn't realize i'd have to pay for my returns unlike previous years when it 

was free It's also deceiving when you start the return process because it leads you to 

believe your return is a "simple" return As you answer questions it changes from 

"simple" to no longer being considered "simple" I made a whopping 12,000 last year 

with no itemized deductions and yet paid $110 for both federal and state returns What 

a joke Turbo Tax is now 

3165 203575366 2022-03-09 

02:12:18 

TurboTax Online 

Deluxe 

4 price gouge? simple and easy to do it says free, but it cost me 59 for federal and $49 state and some 

other charge to a total of $149 

3166 203635797 2022-03-09 

14:12:31 

TurboTax Online 

Deluxe 

1 Turbo tax steals from people It always seems so easy at the begging, but by the end every year somehow I am being 

charged more and more for this supposedly free service 

3167 203642192 2022-03-09 

15:47:48 

TurboTax Online 

Deluxe 

3 TurboTax I hate that I am required to upgrade and not file for free like advertised 

3168 203647171 2022-03-09 

17:10:07 

TurboTax Online 

Deluxe 

2 Advertises as free but its 

really not 

It states that it is free but by the time you get to the end, it charges you over 100 

dollars to process it Last I checked, free meant you paid nothing but I guess the 

meaning of free changed 

3169 203678206 2022-03-09 

23:41:02 

TurboTax Online 

Deluxe 

1 Terrible It’s ridiculous that you preach “free” when that isn’t the case After you take the time 

to walk through the process you’re forced to pay per return a ridiculous fee I’ll be 

seeking someone else for filing next year and I won’t be recommending you to anyone 

3170 203639110 2022-03-10 

01:13:03 

TurboTax Online 

Deluxe 

2 Price Gouging I expected to do the free filing, but there was literal price gouging and ended up 

spending 150 dollars to file my taxes Last year was complicated and I want the filing 

over with, so I went through with it But I really don't trust TurboTax anymore 

3171 203697298 2022-03-10 

02:05:20 

TurboTax Live 

Full Service 

Deluxe 

3 Excellent Service but I initially wanted to file my own taxes I saw a promotion for free filing until March 

25th, 2022, so I decided to go with it Turns out I had to pay $249 because I had 1090-

T form ( I was not aware of that fees, not until after I was assigned to a tax expert, but 

was told they might be able to remove that fee), an additional $39 to file state (after I 

click check out) I get $0 back from the state but I still had to pay the fee and later was 

told another $39 for direct deposit (during check out, which my tax expert told me 

after finish filing my tax) I whine up paying $300+ to file my tax this year compared 

to $229 from last year when I did my own taxes with TurboTax self-services Felt 

almost like a bait and switch but at least now I know that there's no such thing as free 

filing when it comes to filing taxes I feel that when a promotion said free filing there 

shouldn't be any charges Overall, my experience was average, but my tax expert was 

great 

3172 203700807 2022-03-10 

05:36:11 

TurboTax Online 

Deluxe 

1 You'll Eventually Have To 

Upgrade 

I had the free turbotax until the very end, then it said I had to upgrade to finish my 

taxes for $59, then it added an extra $39 charge I won't be using turbotax again, I 

never had this problem before, but now they're just making you upgrade to get money 

3173 203706389 2022-03-10 

11:45:08 

TurboTax Live 

Deluxe 

3 This was ridiculous this year 

trying to file 

I thought it was supposed to be free Lol nope almost $200 and I didn’t get no live 

representative to help! 

3174 203719099 2022-03-10 

15:54:30 

TurboTax Online 

Deluxe 

3 I hate that it forces you I normally like turbo tax but I hate that it makes your subscribe to the deluxe account 

in-order to finish filing your taxes It is suppose to be free but instead it let's you fill 

out the information and all but once it comes time to fully file it will not let you file for 

free in the in it charged me 59 99 for the deluxe and 39 00 for something else Which 

defeats the whole purpose of everything 

3175 203734585 2022-03-10 

21:02:37 

TurboTax Online 

Deluxe 

3 Not impressed This was a painful and tedious experience Not only could I not use the "free" 

program, I ended up spending over $100 to pay to file, and I owe to top it off I wish I 

was Bill Gates so my accountant would deal with this annual nightmare of stealing 

from the poorest of all so the richest can keep getting richer 

3176 203736838 2022-03-10 

21:38:39 

TurboTax Live 

Deluxe 

1 I used to like Turbo Tax I was expecting to get the free edition of turbo tax I have an HSA account so I had to 

file deluxe Instead of charging the 59 on the website (We don't have state), I got 

charged the 119 I did not use any extra services I asked why I was being charged 

more and she said it was the standard price When I said it was not the price on the 

website she said I could file for a refund Fill out more forms, etc, etc and wait to see 

if it is approved I hadn't even gone through with the transaction Customer service 

was no help and I still am frustrated and may not go with turbo tax next year If you 

have an HSA be prepared to spend 119 for the deluxe If you have state tax it will be 

more 

3177 203741434 2022-03-10 

23:08:24 

TurboTax Online 

Deluxe 

3 Dont Understand Cost I am giving this a poorer review because I see ads saying this is free yet it cost me 85 

dollars for the lowest level item 

3178 203742579 2022-03-10 

23:29:39 

TurboTax Live 

Full Service 

Deluxe 

4 Review I thought it was gonna gonna be free but I guess I was wrong but everything was easy 

and fast so it is what it is 

3179 203752389 2022-03-11 

02:52:31 

TurboTax Online 

Deluxe 

3 Turbo Tax was great but Turbo tax was easy to use until it slipped in hidden charges in order to go on to certain 

steps of the process charging me more than a FREE APP it claimed to be Very 

Sneaky Turbo Tax 

3180 203757737 2022-03-11 

05:52:00 

TurboTax Online 

Deluxe 

3 maybe would have got 

another star if 

i would have gave it more stars had it not lied about being free to file 

3181 203777305 2022-03-11 

18:01:33 

TurboTax Live 

Basic 

3 okay User friendly The ADP digital w-2 upload didn't work Also, it's not "free" It's decent 

3182 203778916 2022-03-11 

18:36:43 

TurboTax Online 

Deluxe 

1 Takes you to the cleaners 

without warning 

Horrible Will not be using ever again It’s advertised as a free service and then you 

get to the very end and bam you have pay over $120 just to file Hope you don’t have 

any questions along the way either because there’s no help to be found just a cute 

‘FAQ answers’ box that just repeats the info on the main page 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3183 203781244 2022-03-11 

19:26:15 

TurboTax Live 

Full Service 

Deluxe 

4 TurboTax Live Full Service 

Deluxe 

TurboTax Live Full Service Deluxe was convenient and easy to use, tax experts were 

knowledgeable and helpful I disliked that TurboTax advertises the service for free, 

and that was not the case, but the service I received was worth it 

3184 203784428 2022-03-11 

20:37:53 

TurboTax Online 

Deluxe 

3 Turbotax is not easy it was not free and it not easy at all but i will try it next year 

3185 203842177 2022-03-11 

23:26:47 

TurboTax Live 

Full Service 

Deluxe 

1 Shoulda known Supposed to be free, of course at the end there's all sorts of charges 

3186 203848139 2022-03-12 

01:43:04 

TurboTax Live 

Deluxe 

2 Turbotax is eh I think the doing the taxes from the comfort of your own home is great and all, but you 

pay I was expecting a simple/basic (FREE?) return and because I have an $89 

reduction I have to pay for the "deluxe" services (~$160) 

3187 203939324 2022-03-12 

06:45:43 

TurboTax Online 

Deluxe 

4 Yeah I paid 49 00 for the disk @ Sam's Club, but yet had to pay again So Free Free Free 

isn't really true That being said I'm grateful for Tax Defense 

3188 203951081 2022-03-12 

15:37:42 

TurboTax Online 

Premier 

4 Easy to use Had Turbo Tax program for several years, first year that I did on line without actually 

buying ahead of time Was told at start that it was free but at end had to pay 

3189 203965915 2022-03-12 

19 02:26 

TurboTax Live 

Deluxe 

3 A bit better than a root canal False advertising, stop saying 'it's free' I get it but it's bait and switch Also stop with 

pushing other services I just want to do my taxes Also, your resources are highly 

ineffective 

3190 203963303 2022-03-12 

20 00:46 

TurboTax Online 

Deluxe 

1 Not Free I tried to use the free version and it wasn't until I completed the entire filing process 

that it told me I wasn't able to complete the process unless I paid It ended up costing 

me over $100 to do 

3191 203973092 2022-03-12 

21:45:04 

TurboTax Online 

Premier 

1 More Difficult Than Filing 

Myself: Dissatistfied 

Allowed me to go through full tax return with free file until the last step and then 

charged me $200 00 Then charged me but didnt file my taxes because of an email 

verification issue that it would not tell me how to fix They said they would have a 

representative call me and then they never called I wish I filed myself but they have 

already charged my card before successfully filing so I have no choice but to try to 

resolve the issue Extremely dissatisfied with their blatantly deceptive business 

practices and no customer service whatsoever Will be filing better business bureau 

complaint and using H&R Block from now on 

3192 203968640 2022-03-12 

21 59:43 

TurboTax Online 

Premier 

3 Free Preparation Is Deceiving I have always used TurboTax because of the free filing The filing for the year 2020 

included an investment loss and the filing was free For the year 2021 I also had an 

investment loss but TurboTax required an upgrade for $89 00 in order to file Also, 

was charged $39 00 for the option to pay the TurboTax $89 00 fee from my refund 

The TurboTax "Free" program cost me $128 00 to e-file my 2021 taxes through 

TurboTax 

3193 203976345 2022-03-12 

23 04:19 

TurboTax Online 

Deluxe 

1 Hidden Fees Much? I changed jobs this year, and my old 401k was cashed out My new employer didn't 

have one available for me to put it into It was for $600, as it was just opened that year 

Turbo Tax decided that extra $600 required me to pay an extra $108 (not including the 

extra tax I had to pay from the check itself) to file Fun! The part that really makes me 

the angriest, however, is that they state that you can 'pay to file with your federal 

return - for FREE!' Guess what? It's not really free It's a 'free' benefit of a $44 service, 

that was NOT clearly presented, or I would not have checked the box I was able to 

remove the 'free' $44 charge, but I had to research how This was both misleading and 

just felt very dishonest Tell me straight that there is a charge, and when I see the 

charge, tell me how I can remove it without having to go on a web search 

3194 203982287 2022-03-13 

03:36:11 

TurboTax Online 

Deluxe 

1 Price of Turbo Tax is 

Misleading! 

It's too bad that Turbo Tax pricing is misleading They offer $0 00 for both Federal 

and State returns but just adding a simple form costs the entire price They give you 

the option to skip a credit (losing $82) if you don't add that form So they charge you 

$59 99 to save $82 Then because you did that, they charge you $49 to file the state 

So $109 to do free returns What a joke! I did this for my daughter an it ate up 20% of 

her return Free??? Nope! Couldn't back out of it and they charged it immediately to 

my CC Never again !!!! 

3195 203959740 2022-03-13 

04:39:21 

TurboTax Online 

Deluxe 

1 Couldn't file for free!!! I was not happy! had to pay a LOT for filing both federal and state I will never use 

Turbo tax again Couldn't file for free Also had a big return coming only to be told at 

the last minute that $3000 was being knocked off Great Thanks Turbo tax for killing 

my dreams 

3196 203959964 2022-03-13 

04:44:50 

TurboTax Online 

Deluxe 

1 Bait and switch EVERYWHERE -- online ads, my bank, credit union, etc trumpets how TurboTax is 

FREE Somehow, when you actually get to the point of filing, there are many reasons 

why you don't qualify for the free service, and yours costs this, plus this, plus this for a 

total of $$$ Then they show you the total and you put in your credit card (grumbling, 

because this was supposed to be free, remember) and they don't show you a total 

Many screens later, you see they have added sales tax, bringing it up to even a higher 

amount They also make it nearly impossible to change anything, because they don't 

show you the form where you can go in and delete erroneous information or see even 

what they are putting on which line 

3197 203992102 2022-03-13 

13:30:49 

TurboTax Online 

Deluxe 

3 supposed to be free for 

federal filing 

It said free for filing federal and 59 for state When i got to the end it charge me for 

both filings I didn't upgrade the filing at all 

3198 204010955 2022-03-13 

18 05:27 

TurboTax Online 

Deluxe 

1 SCAM AND A LIE Input all of my information and then get to the end ready to file, and they won't let me 

file unless I upgrade to the deluxe package bc I qualify for some credit the free version 

doesnt cover They won't let me not claim the credit then they charge me for filing 

NYS taxes, but I HAVE TO MAIL THEM IN ON MY OWN This is not free, the free 

option is a lie This was so frustrating and I will defiantly never be using TurboTax 

ever again and will tell all friends and family to never use their services ever never 

ever again 

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(1-5) 

Review Title Review Text 

3199 204011417 2022-03-13 

18:16:29 

TurboTax Online 

Deluxe 

2 Turbo Tax has changed a lot 

for the worse 

I have been using turbo tax for six years, and I've used everything from its free service 

to paying for the deluxe, based on my tax needs for those respective years I used to be 

an independent contractor and turbo tax requires payment to file a Schedule C That 

was fine, I understand that However, this year I only had two w-2s which are super 

easy to file I really don't know why I had to pay this year; if it was because I filed a 

month before Tax Day or maybe because I had more than one W-2, or its based on my 

deduction I used I don't know, but they charged me to use their services, which is 

totally fine Its a pretty decent price My issue is that turbo tax has become gimmicky, 

and is constantly harassing the customer to upgrade or used their other services 

throughout the process Granted they are a service and here to make money so I 

understand What set me off is that they tried to charge an extra $39 to have them take 

cost of their services, which is already over $50, out of my refund This extra fee was 

not advertised well as I was going through the process, and it wasn't until I saw the 

final total amount that I noticed The only reason why they get two stars is because it 

truly is easy to do your taxes with their service But I plan to not return next year to 

use Turbo Tax's services Once I realized the extra fee, the only reason why I didn't cut 

their services off immediately is because I had already spent so much time going th 

3200 204004339 2022-03-13 

18:26:07 

TurboTax Online 

Premier 

1 Tax Slayer Or Myself Next 

Time 

I don't like how there are backdoor charges when my filing was suppose to be free 

Errors that couldn't be corrected occurred while attempting to do my investments I 

deleted then in hopes I can do an amended return to correct the issues TurboTax 

created 

3201 204006322 2022-03-13 

19:15:45 

TurboTax Online 

Deluxe 

4 they said free but charged me 

over $100 

free free freeeeeeeeeeeeeeeeeeee but it cost over $100 

3202 203989620 2022-03-13 

21:00:53 

TurboTax Online 

Deluxe 

1 Don't use TurboTax OMG! Where is the FREE Federal filing with Turbotax The program MADE me pay 

$59 saying there was a particular form needed to file I never saw a that particular 

form! Rip Off! 

3203 204011855 2022-03-13 

21:27:27 

TurboTax Online 

Deluxe 

2 Tired of turbo tax tricks I'm tired of using Turbo tax free edition only for it to tell me towards the end that I 

have to up grade I'll be going with another company next year 

3204 204013838 2022-03-13 

22:15:50 

TurboTax Live 

Full Service 

Deluxe 

2 It's not free! They say it's a free upgrade then charge you $400 then won't file your taxes unless you 

submit a review 

3205 204018182 2022-03-14 

00:09:44 

TurboTax Live 

Full Service Basic 

4 The Expert was Great Misleading that it was free there were charges that I didn’t understand 

3206 204020468 2022-03-14 

00:59:38 

TurboTax Live 

Full Service 

Deluxe 

1 TurboTax is WACK I'm only 24 at the time of writing this, so every time I filed my taxes in the past I went 

with my parent's suggestion Wanting more independence and trying to do stuff on my 

own, I went to TurboTax considering their ads are the ones I see the most at the start of 

a year Doing it on your own (essentially) is still an incredibly daunting task, so after 

trying for 3 hours to understand it all; I decided to hand it over to the expert Once he 

was done, it said I needed to upgrade to the Deluxe package in order to actually have 

them file Despite the ad saying simple tax returns are free to file, I had to pay $303 to 

file at the end of it all I'm not sure what they considered "simple", but I didn't think 

my taxes would've been consider complex In the end, I'm just not gonna use 

TurboTax in the future 

3207 204022387 2022-03-14 

01:46:55 

TurboTax Online 

Deluxe 

2 Hidden Fees Not mentioned 

until the End 

I went ahead and filed because I didn't want to do taxes again But, very deceptive fees 

at the end!!!!!!!!!!! 

3208 204023056 2022-03-14 

02:03:33 

TurboTax Online 

Deluxe 

1 Have to pay TurboTax when 

it says FREE 

I do not appreciate the fact that you say its free and later trap us into playing 108+taxes 

filing fee Please tell us in ADVANCE that it is NOT FREE I am very annoyed by 

your service I am not not going to use this service next year Lost 3 hours of my time 

I had to pay at the end as I spent 3 solid hours on your site 

3209 204024286 2022-03-14 

02:36:46 

TurboTax Online 

Federal Free 

Edition 

3 Painful Site Navigation I had to clear and start over several times because I was locked into a screen that 

would only allow me to move forward by paying 60+ dollars for the service I have 

very simple taxes and wanted to file for free this was very frustrating 

3210 204024572 2022-03-14 

02:44:52 

TurboTax Online 

Deluxe 

2 Its never "free" You promise me its free every year!! but I always end up paying 100+ I am usually 

already over it by the end and just pay out of frustration because I hate that I wasted 

my time and fell for the "free" stop lying 

3211 204042026 2022-03-14 

15:13:02 

TurboTax Online 

Deluxe 

3 They are okay I have been filing with them for 4 years now and for the past two years I have had to 

pay and it is not appreciated when they advertise it to be free services 

3212 204093297 2022-03-15 

01:01:43 

TurboTax Live 

Full Service 

Deluxe 

1 watch for hidden fees The web site offered a free basic tax prep if filed before March 31 Then before 

starting the return they offered a premium service for a fee which I declined Then 

when I finished the process Turbo Tax wanted $300 to file the return Dishonest! 

3213 204087628 2022-03-15 

02:11:38 

TurboTax Online 

Deluxe 

3 Free Filing Free filing is not always free Why should I pay to have my taxes done if I moved or 

have a new job 

3214 204092097 2022-03-15 

03:26:56 

TurboTax Live 

Full Service Basic 

4 Turbo tax left me wondering Turbo tax said free I tried to file myself and was going to get charged so I click to have 

them done for me it said free but in the end i had too pay 

3215 204094740 2022-03-15 

04:46:34 

TurboTax Online 

Self Employed 

2 its ok Turbotax makes it easy to file but I was trying to do the free tax return and remember 

multiple times clicking the button for free When I got to the end I had to pay 159 

dollars and there was no way around it I just dont understand I clicked the free return 

yet ended up paying a lot of money for such a small refund 

3216 204114847 2022-03-15 

15:52:31 

TurboTax Online 

Deluxe 

2 misleading the process is simple but free is not really free I signed up for the free version and 

ended up paying almost $100 00 

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(1-5) 

Review Title Review Text 

3217 204117091 2022-03-15 

16:33:20 

TurboTax Online 

Deluxe 

2 Turbo tax isn’t for everyone Confusing hard for older people and it’s not free! Like advertisement said! 

3218 204097313 2022-03-15 

17:11:32 

TurboTax Online 

Deluxe 

1 Unsure To be honest I thought Turbo Tax was for free and its not, I feel totally scammed And 

was looking forward to this money but now I'm having to pay you, if I wanted to pay 

someone to do my taxes I would have went to someone else to do them, not me do 

them myself and still pay for them! You are most welcome that I did all the hard work 

for you while you got paid! 

3219 204122123 2022-03-15 

17:58:19 

TurboTax Live 

Full Service 

Premier 

1 Turbotax is overpriced I was not aware that it would be so expensive to do my taxes I was told that it was free 

for military, however Turbotax took half of my return Last year after filing with them 

I never recieved my return because it was never actually filed I will not be returning to 

Turbotax 

3220 204123198 2022-03-15 

18:05:58 

TurboTax Online 

Self Employed 

5 Tax Returns I will say it is very user friendly and easy to use That is why I gave it a 5/5 bt should 

NOT be advertised as free by any means 

3221 204153294 2022-03-15 

23:21:56 

TurboTax Live 

Deluxe 

2 unexpected fees I tried using the free version, but was told I had to use the Deluxe for $119 It wasn't 

until afterwards that they claimed I had to pay $227 since there were multiple states, 

and it wasn't until the end 

3222 204113036 2022-03-16 

00:20:59 

TurboTax Live 

Deluxe 

1 Y'all are thieves Turbo Tax will help you get the biggest return! and then they will take half of it 

because they charge you for so much You can file for free! LOL JK you stupid fools 

should be Turbo Taxes actual slogan 

3223 204164735 2022-03-16 

03:28:44 

TurboTax Online 

Deluxe 

1 Fee added Fee was added without knowing, premium service? i just wanted a simple free tax 

return like always and got pulled into 150 of filing fees, state and federal I'm ok with 

but a premium service fee I didn't want or need and could not remove just filed 

anyways 

3224 204169086 2022-03-16 

15:17:40 

TurboTax Online 

Deluxe 

4 They can do better To get the promo of filing FREE, I had to call your customer service, I pay with PAY 

PAL to take advanage of the promotion that they offer, and I didnt get no promo, 

therefore, I feel like there is some fishi stuff, just to promote 

3225 204192361 2022-03-16 

16:46:11 

TurboTax Live 

Deluxe 

2 Not so awesome I thought I was getting free and end up paying almost 200 

3226 204196638 2022-03-16 

18:18:57 

TurboTax Online 

Deluxe 

2 It's ok It says free but they always make me pay and I don't understand why 

3227 204212890 2022-03-16 

22:43:48 

TurboTax Online 

Deluxe 

1 Not Planning on Using Again Quoted a "free file," which turns into a "$59 dollar file" to save 30 bucks in retirement 

credit that I couldn't retract Which then turns into over $100 because the $59 dollars is 

only for one part of your taxes Go literally anywhere else to file 

3228 204224049 2022-03-17 

02:09:37 

TurboTax Online 

Deluxe 

1 terrible not free and i dont like this service at all i would rather get a full audit from the irs id 

lose my home before i file with turbo crap again 

3229 204231857 2022-03-17 

07:16:53 

TurboTax Online 

Deluxe 

3 all right I was just shocked at how much it was costing me to file at the end when I started it 

said it was free for 1st timers at the end I had to pay $147 00 why I don't know 

3230 204253537 2022-03-17 

16:54:09 

TurboTax Online 

Deluxe 

1 Horrible Had to pay and they told me it was free to file total bs 

3231 204266601 2022-03-17 

21:10:35 

TurboTax Live 

Full Service 

Premier 

1 Lied about cost of service I was led to believe that I had a simple tax return that could be filed for free if I started 

by a certain date Once I was done, I was charged $400! 

3232 204267454 2022-03-17 

21:27:44 

TurboTax Online 

Deluxe 

2 Its not free The program is awesome and easy to follow I thought it was free because it stated 

federal and state were free After i put in all of my info and finished the process it said 

i owed $108 I was confused so i tried starting over and had the same results I then set 

up my deposit options and do the final signing I then see its now $147 Being 

frustrated and not wanting to start over, I accepted the fee but I wish they were more 

clearer in the beginning I will never use this product again Just beware of hidden fees 

3233 204267679 2022-03-17 

21:32:56 

TurboTax Live 

Deluxe 

2 Single simple filers beware If you make a mistake - you have to start over and use the "free" service rather than 

Turbo Tax just recognizing that a simple form was completed and is therefore: FREE 

$119 00 in fees to file what is obviously a simple form Shame 

3234 204279158 2022-03-17 

22:54:29 

TurboTax Online 

Self Employed 

3 Fee Deception You find out at the very end of a higher price when you think your free filing code 

should work 

3235 204297131 2022-03-18 

01:36:23 

TurboTax Live 

Full Service 

Premier 

3 TurboTax Live I requested TurboTax Live before the date it was free nd my tax expert took so long to 

file that it exceeded the date and had to pay $398 from my own return when it should 

have been free 

3236 204299900 2022-03-18 

02:42:47 

TurboTax Live 

Deluxe 

1 headache I couldn't figure out why I couldn't file for so long over some form that didn't apply to 

me The "help" I received was subpar Took weeks to figure out what was going on 

rather than real help from an "expert" And turbo tax being "free" is such a huge lie I 

am not sure if I am going to use this again going forward 

3237 204301545 2022-03-18 

03:25:16 

TurboTax Online 

Premier 

1 Getting tired of being 

manipulated using TurboTax 

Start out free, and it quickly and unnecessarily goes up to $113 by the end 

thats ridiculous 

3238 204325374 2022-03-18 

14:40:57 

TurboTax Online 

Self Employed 

3 It got the job done My returns were a bit difficult this year, with over a hundred things to review, which 

caused errors on the review page Over the course of filing I had to contact support 3 

times to work through issues but we were able to get through it Also, despite 

Turbotax's frequent advertisements for being "Free", I don't think there's been a single 

year that I've filed with them that was actually free Like, I think it's only free if you 

have a very simple return to do, and ONLY do federal? Still, their system is the best I 

know of with many great integrations for importing forms automatically from other 

financial companies which likely saved me a good amount of time 

3239 204367958 2022-03-18 

18:45:46 

TurboTax Online 

Deluxe 

1 Free my butt!! You guys said it was free until the end Then charged me $149 00 out of the $1000 00 

return Ridiculous Just tell people the truth 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3240 204369764 2022-03-18 

19:21:38 

TurboTax Online 

Deluxe 

3 Turbo Tax Charges You 

More that they tell you 

Turbo Tax first tells you ITS FREE to fill your taxes with them Then quickly you will 

learn it is not free They tell me I have to have the DELUXE PACKAGE for $49 Then 

by the end I learn they charged me $88 I thought this was supposed to be free Clearly 

it is not 

3241 204376314 2022-03-18 

21:19:39 

TurboTax Online 

Deluxe 

1 Empty promises for $0 file It forced me to choose Deluxe and there was no way to go back to simple My taxes 

are not complicated - just one single W2 It should not advertise as $0 to file 

3242 204387041 2022-03-19 

01:04:34 

TurboTax Online 

Federal Free 

Edition 

1 TurboTax is Complete 

Garbage 

Turbotax withholds certain deductions unless you pay for the feature I decided I 

would pay for the feature to get the money I deserve, however Turbotax advertises one 

price, and then tacks on that price a second time for your state refund without telling 

you When I realized, I changed my deduction information and tried to take off the 

Deluxe feature since paying $100 for a service that would get me $30 extra on my 

return doesn't add up However, you aren't able to remove the deluxe feature 

Therefore, I had to clear my entire filing so far and redo it, once again avoiding all the 

unnecessary markups and therefore omitting information and losing out on money that 

the government owes me 

3243 204387642 2022-03-19 

01:18:44 

TurboTax Online 

Deluxe 

1 Turbo Tax is too expensive 

and misleading practice 

Turbo Tax lies and says it's free until you start the process and then it's not It's too 

expensive! We should not have to pay just because we've received unemployment If 

you receive unemployment, you can't file for free Also, it's too many begging ads 

asking for you to add max or upgrade and if you're not careful, these expensive 

upgrades will be added without you wanting them Also, when I reviewed my return 

before I checked out, Turbo Tax automatically added an additional item that I didn't 

want that I almost paid for Turbo Tax is misleading and is directly at low income 

people who may not know they don't need to add the additional upgrades in order to 

complete the return 

3244 204389174 2022-03-19 

01:48:06 

TurboTax Online 

Deluxe 

3 STRAIGHTFORWARD 

AND EASY TO USE BUT 

NOT FREE 

ONLY PROBLEM I HAVE IS THE COST YOU ADVERTISE FREE FILING FOR 

SIMPLE RETURNS, THEN CHARGE EXTRA FOR FILING STATE RETURNS 

AND SCHEDULE A DEDUCTIONS A TOTAL OF $147 00 FOR A SIMPLE 

SUPPOSE TO BE "FREE" STATE AND FEDERAL TAX RETURN 

3245 204390021 2022-03-19 

02:04:38 

TurboTax Live 

Premier 

2 nice until you are military I spent hours trying to get my state back being active duty then as soon as I pay 

screens that never popped up that were never there while I was doing it or free and it 

took one check box for me to be out $200 this is a scam 

3246 204395472 2022-03-19 

04:52:30 

TurboTax Online 

Deluxe 

1 Don't Like it It always advertises as free, then gives reasons it's not There have been times where I 

had to pay taxes, but then found out I overpaid If Turbotax is going to charge money 

for this service, they need to check for accuracy before the taxes are filed 

3247 204410855 2022-03-19 

16:16:50 

TurboTax Online 

Deluxe 

2 TurboTax is okay This is my fourth year using TurboTax and every year I feel swindled into paying more 

than advertised at the beginning The first year I used it I was able to file for free, 

which is why I used the service But all subsequent years I end up having to pay $100+ 

despite choosing the free option at the beginning and going back through steps to 

make sure I didn't select any upgrades It's misleading and frustrating when every 

penny of your tax return matters to you I've never had any issues actually filing with 

TurboTax but I will be researching other services next tax season due to feeling that 

the pricing is not clearly stated prior to deciding to use the service 

3248 204416540 2022-03-19 

18:33:18 

TurboTax Live 

Premier 

3 I felt hustled into the 

$150Max service 

look at the title I never was told the fedtax went from free to $155 

3249 204424028 2022-03-19 

21:28:52 

TurboTax Online 

Deluxe 

4 Clean and Simple Turbotax is very easy to use as the interface walks you through the process of filing 

one clear step at a time The prompts are simple enough to understand and every 

conceivable facet of a tax return is considered and reviewed for accuracy My one 

gripe is that Turbotax is heavily advertised as 'free', but that must apply to VERY 

limited circumstances I consider my tax return to be quite simple and yet I still did not 

qualify for the free version I ended up paying more than $100 to process my return I 

think it should be made much more clear what a 'simple' tax return is and what the 

parameters are to qualify for a free return 

3250 204425339 2022-03-19 

21:59:16 

TurboTax Online 

Deluxe 

3 TurboTax is Sneaky They are not upfront about their charges They say it's free at first but then they up the 

charge for a very minor reason and you find yourself stuck paying $108 00 

3251 204426502 2022-03-19 

22:30:05 

TurboTax Live 

Deluxe 

3 Okay It's a good software and the representatives are great, both on-line chat and phone call 

but TurboTax the company is not good about letting you know; anything beyond the 

very most basic filing is not free If you check itemizations or if you are married filing 

jointly with a mortgage and student loans or student loan interest, you have to pay the 

deluxe price Overall, it is still a bargain compared to an accounting firm 

3252 204427819 2022-03-19 

23:03:58 

TurboTax Online 

Deluxe 

2 Fees added unexpectedly The process was quick and easy enough, but multiple times the service went from 

"free" to adding the deluxe package and others unexpectedly without an easy way to 

go back and see why or remove it It feels like they are just trying to abuse people's 

laziness to stick in fees wherever they can 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3253 204429692 2022-03-19 

23:58:55 

TurboTax Online 

Deluxe 

4 Great! but a bit 

disappointing 

TurboTax is honestly wonderful - the simplistic UI is easy to use and the descriptions 

for everything are very informative I'm only upset with the fact that I had to pay for 

Deluxe just to accurately check off one little tick on my forms, otherwise, I wouldn't be 

filing "accurately" 

So instead of, hypothetically, getting $100 back, I would only get $41 back since 

Deluxe is $59 

I'm already trying to pay my taxes Being young and single, barely starting my career, 

and struck with inflation right now is already hitting me hard TurboTax only kicked 

me while I'm already down 

Overall though, again, it is a wonderful app and does make filing easy so I have to 

thank them for that I am just a bit disappointed because TurboTax marketing sold to 

me that they cared about just making the tax process easy I heard from everyone and 

everywhere that, "It's simple and free!! Yay!!" only to be charged $59 for one single 

line addition to complete my forms compared to all the other information that can be 

freely filed along with the Free Edition of TurboTax 

Either way, I am grateful to TurboTax, just a bit disappointed 

3254 204433874 2022-03-20 

01:48:03 

TurboTax Online 

Deluxe 

1 Needs a better disclaimer 

about being "free" 

Please do not advertise as a free tax filing option when you indeed do charge hard 

working people for your services Also, please stop putting more advertisements in 

between each category 

3255 204437697 2022-03-20 

03:54:00 

TurboTax Online 

Self Employed 

2 Crooked, but only option for 

self-employed 

I stopped using TurboTax because of the tactic of saying it is free but then charging for 

the state at the end Went to Credit Karma and they were great but they got bought by 

CashApp and now you can't properly file when self employed so I have to come back 

here Yay $197 just to file federal and state What a deal /s At least it works 

3256 204450751 2022-03-20 

15:17:37 

TurboTax Online 

Deluxe 

1 TurboTax is very deceiving TurboTax falsely advertised free services, I even went through the IRS website so I 

would get the "free" service TurboTax your going to lose lot of your faithful 

customers 

3257 204482176 2022-03-21 

02:38:27 

TurboTax Online 

Premier 

1 Won't be returning to 

TurboTax 

I was charged like $160 to use "free" TurboTax even though I have made minimum 

wage all year For some reason it would not let me avoid being charged I restarted my 

taxes over and over again, but because of the covid relief fund that EVERYBODY got, 

it made me pay for using TurboTax Extremely disappointed, I will not be returning 

next Tax season 

3258 204482841 2022-03-21 

02:56:16 

TurboTax Online 

Deluxe 

1 Stole my small refund Because my employer contributed $200 to my HSA this year, I had to upgrade and pay 

three quarters of my refund to turbotax because the free version didnt cover my HSA 

contribution No extra return, just, "Thanks for $147 of your $203 return! You didn't 

need to catch up on bills did you?" I hate you Turbotax! 

3259 204486166 2022-03-21 

04:46:37 

TurboTax Live 

Basic 

3 Free version is not free! Well, I only gave them 3 stars because it was not really a free when they said it is free 

The process was easy and on the last stage before you file, it won't move to the next 

screen I talked with the customer service guy, and he asked me to buy MAX version 

which was $44 And then right before I file tax, I found out that they will charge 

another $39 for the processing fee So, that is why I gave only 3 stars It is quite 

deceiving 

3260 204499793 2022-03-21 

14:53:17 

TurboTax Live 

Full Service 

Deluxe 

1 TurboTax is as honest as 

Sleepy Joe 

Very difficult Ya'll said the service was free and then made up some bs on why I 

needed to pay an extra $300 to you guys Pretty ridiculous if you ask me I'm just a 

middle-class person that gives about 50% of my income to the government so then 

they can send a cool 13 billion to Ukraine just to have it recycled back into their 

pockets The least yall could do is my taxes for free which is what you promised 

3261 204505761 2022-03-21 

16:35:59 

TurboTax Online 

Deluxe 

5 Great job I wish I did my 

other one with you guys 

Just great even though it's not free it was done the right way I will never use Jackson 

Hewitt again 

3262 204508924 2022-03-21 

17:32:27 

TurboTax Live 

Full Service 

Deluxe 

5 Awesome staff Preparation 

fee not free 

My first time filing my taxes with TurboTax From the start the experience was great 

from the ease of using the app Then the first person to contact toake sure I had all the 

documents before I got my tax expert I think her name was Melissa or Angela She 

was so amazing , I am just terrible with names I hope there is a way to track that so 

they can tell her I really think she was professional and relatable Then I was paired 

with Lynn And she did a great job gathering all the information and finding 

everything she could to help me And also taking the time to triple check everything 

She answered all my questions and was so patient with me as well And also along the 

way I spoke with two of your phone representatives with some questions as well they 

were also fantastic I didn't get the first ones name I am so sorry But he was so 

amazing And that second gentleman I didn't get his name but I have the claim number 

from the call ,1493156186, he was cool as well He helped me fix where I had put the 

max option and I couldn't remove it So that was cool I think the only minor thing that 

I thought could be fixed was that because I have a retirement investment my filing 

wasn't free like I thought it was gonna be I am having health issues and was trying to 

save all the money I could But I don't hold that at fault to the people I spoke to they 

were all too sweet 

3263 204513698 2022-03-21 

19:12:51 

TurboTax Live 

Deluxe 

4 Turbo Tax Overall TurboTax is awesome There are times I wonder if I'm really getting the best 

explanations I feel like I have a very easy simple return yet I am always hit with a 

charge - never FREE as advertised Some day I'll take the time to figure that out 

3264 204514309 2022-03-21 

19:26:05 

TurboTax Online 

Premier 

1 Scam/overcharging/fraud You suck! you say to file for free by the 31st of March but you charged me 128 00 to 

file Screw you and your service 

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Review Title Review Text 

3265 204537382 2022-03-21 

23:20:14 

TurboTax Live 

Deluxe 

2 TurboTax Rip-off "Free" version isn't really free because it's tricky to even get to it I tried twice to use 

the "free" version and ended up paying double what I paid last year on TurboTax 

3266 204540700 2022-03-22 

00:33:45 

TurboTax Online 

Deluxe 

1 Not Free It's not free, started using it because it was supposed to be free, it has never been free 

3267 204542661 2022-03-22 

01:09:01 

TurboTax Online 

Premier 

1 YOU ARE A SCAMMER isn't free Where did the $90 come from? You know what is too short, your mom 

3268 204544043 2022-03-22 

01:39:43 

TurboTax Online 

Self Employed 

1 lame Lies: file for free!(then charge up the butt to submit) Hidden transaction fees Unable 

to use 25% off coupon with 

grubhub It's convenient I guess omly because the alternative is much more 

complicated As soon as a similar competitor arrives my business is gone from here 

3269 204544714 2022-03-22 

01:54:17 

TurboTax Live 

Full Service 

Deluxe 

1 Predatory Pricing and 

Advertising 

Not once, until it came time to pay, was I told that my return was not a simple return 

This means what was advertised to me as a $0 expense was close to $300 out of my 

return thanks to fine print that was never explained might apply to me until the bill 

came As a result I will never use TurboTax again 

The prep itself was good, not outstanding, but got the job done and done well 

3270 204606781 2022-03-22 

19:14:03 

TurboTax Online 

Deluxe 

1 i was overcharged you waited to the last minute to charge me when i thought it was supposed to be free 

turns out i shouldnt have even been charged for my federal return but you did anyway 

3271 204614125 2022-03-22 

21:26:35 

TurboTax Online 

Deluxe 

3 "FREE" filing cost me $104 From the beginning of the process, I kept selecting the "free" version and kept denying 

Deluxe and the other pricey add-ons Lo and behold, all the way at the end, I find out I 

have to pay $49 for Deluxe (which I specifically denied every time they tried to upsell 

me), as well as $49 for State filing, plus tax There is nothing complex about my filing; 

it shouldn't have cost me any money Feeling pretty hoodwinked right now 

3272 204614842 2022-03-22 

21:40:09 

TurboTax Online 

Deluxe 

1 Simple File IS NOT free! Cynthia with Support was Awesome!! However, Turbo Tax Simple File IS NOT 

FREE 

If it wasn't for Cynthia I would have paid more than half of my return to Turbo Tax 

Although my tax filing was simple and should have been free they still charged me 

Not Cool I will be filing elsewhere next year 

3273 204616131 2022-03-22 

22:03:38 

TurboTax Live 

Deluxe 

1 hidden fees galore says free simple but you need to upgrade to do basic forms very end hits you with 

another fee to do direct deposit and when i tired to go back i wasn't able to undo so as 

a single person with nothing to declare claim or any "life changes" ended up costing 

$200 to file 

3274 204619548 2022-03-22 

23:02:10 

TurboTax Online 

Deluxe 

1 Sucks These people jive you Never believe them when they say it's free I am a low-income 

student and they took me for $200 just to file I depend on this money every year and 

they take it Thanks, TurboTax! 

3275 204623202 2022-03-23 

00:16:56 

TurboTax Online 

Deluxe 

1 Ripoff You do all the work and select FREE ONLY and they find a way too slip in “premium 

fees” ONTOP OF FEES 

3276 204672162 2022-03-23 

18:22:40 

TurboTax Live 

Full Service 

Deluxe 

3 cool but needs to changes donald is the bestest he definitly needs a raise my only issue with full experince was 

file with refund wasnt free i didnt have a choice 

3277 204683258 2022-03-23 

20:31:32 

TurboTax Online 

Deluxe 

2 Misleading Was let to believe it was Free or $29 until you get ready to finish and file then they 

charge you $80 

3278 204707123 2022-03-24 

01:10:48 

TurboTax Online 

Deluxe 

3 ALRIGHT NOT HAPPY 

WITH COST 

NOT WHAT I THOUGHT IT WAS I THOUGHT IT WAS FREE? 222 

3279 204711388 2022-03-24 

02:45:09 

TurboTax Live 

Full Service 

Deluxe 

1 The advertising is completely 

misleading 

While the experts were helpful I was told I would be able to file for free and that was 

not the case I did not find out that I couldn’t file for free until the very end of the 

process which was well before the 3/31 deadline I would not recommend as I now 

have to pay a large sum to file 

3280 204712225 2022-03-24 

03:09:48 

TurboTax Live 

Full Service 

Deluxe 

2 TurboTax with a classic bait 

and switch! 

We are extremely disappointed! We were told it would be free through the ENTIRE 

process Then, we were asked to pay at the end for something we asked about at the 

start of the process It was a classic bait and switch! 

3281 204739486 2022-03-24 

17:51:24 

TurboTax Live 

Full Service 

Deluxe 

1 Not free they offerd free personal tax but charged me $300+ to do basic tax form 

3282 204742115 2022-03-24 

18:01:06 

TurboTax Live 

Deluxe 

1 Piece of monkey Not only does this site offer "free tax filing" but they upgrade it to charge you if you 

don't fit into their narrow guidelines PO S website that I won't use again and only 

used because I'd wasted two hours inputting everything only to see they've given me 

an "upgrade" that I didn't want or need I filled everything out and uploaded everything 

so I am paying them for the work I did Such a PO website I hope the IRS makes some 

new laws to prevent the overpriced gouging websites such as this charge 

3283 204743526 2022-03-24 

18:15:28 

TurboTax Online 

Premier 

1 This was a horrible 

experience! 

I chatted with Jaqueline who promptly left me with no response I received 3 calls and 

two just had loud noises and one just hung up after I said hello I was told this service 

would be free for federal and a charge for state I actually prepared my returns on 

paper but was told it was faster to receive your refund electronically My #s match 

yours but I could have went to my accountant for $60 more than you charged and not 

have wasted HOURS of my time The worst customer service ever 

3284 204760399 2022-03-25 

00:07:43 

TurboTax Live 

Deluxe 

4 rating Why do you say "start for free" but there is a fee at the end??? 

3285 204777237 2022-03-25 

13:52:25 

TurboTax Online 

Premier 

1 Terrible Why does TurboTax say its free and I pay 200 to use it Its bullcrap Pay for this, pay 

for that, oh and don't forget this I hate this crap 

3286 204785537 2022-03-25 

16:43:55 

TurboTax Online 

Deluxe 

2 BLEH They tell you it's free till the end when they say its over $100 to use their service Load 

of BS if you ask me 

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Review Title Review Text 

3287 204786575 2022-03-25 

17:08:44 

TurboTax Online 

Deluxe 

2 Easy To Use, Except For 

Filing Free 

While the TurboTax interface is generally user-friendly, the website automatically 

added me to their Premium Services when I had the intention of using their Free Filing 

services and was given additional charges, despite having not personally selected to 

join their Premium package 

3288 204787729 2022-03-25 

17:34:15 

TurboTax Live 

Premier 

4 Turbo Tax Review Turbo Tax not as easy to use as in previous years Did not receive free filing through 

Fidelity Investments as advertised 

3289 204788549 2022-03-25 

17:53:47 

TurboTax Live 

Full Service 

Premier 

1 TurboTax uses bait and 

switch tactics 

I began filing using TurboTax's "free" live service and in the ended paying ~$450 in 

fees I was swindled Thanks TurboTax for letting me know what kind of service you 

provide! I'll never use your service ever again :) 

3290 204790283 2022-03-25 

18:34:40 

TurboTax Live 

Deluxe 

1 repoffs was told if go thru bank taxes free had to pay over 100 00 

3291 204790662 2022-03-25 

18:41:35 

TurboTax Live 

Full Service 

Deluxe 

1 TurboTax is a Scam I am a w-2 employee with no other sources of income I was promised by the software 

free upgrades It locks you in and you can't back out You have a meeting with the tax 

specialist who then spends time to do your taxes It ended up coming out the same way 

I did it when I was going to file myself You know why? Because I'm a w-2 employee 

with only one source of income and the numbers are all right there 

Better yet, I went forward with the tax specialist In the checkout process, it told me 

that I have to upgrade for $250 after being told by the system and the tax specialist that 

I qualify for a free return The reason I got charged was because I had a medicare form 

I would imagine all w-2 employees have this same exact experience Baited for free 

version and then forced upgraded for $250 That's a predatory practice that I can not 

get behind 

I would never recommend getting your taxes filed by TurboTax 

If they said $250 upfront, I would not care But instead, they take the scammy road of 

free until you've invested time and energy into it Then they've got you locked in and 

they hit you with the pay wall No way to exit Bad business practices 

3292 204796092 2022-03-25 

20:35:55 

TurboTax Online 

Deluxe 

1 Thx for charging me yall charged me for over half of my tax return, i guess nothing is safe now a days huh 

especially after claiming to be free 

3293 204845548 2022-03-25 

23:43:56 

TurboTax Online 

Deluxe 

1 turbo tax sucks they lie to you you select the free version and then will not let you file until you 

accept the deluxe if you attend college You should warn people before hand! 

3294 204871446 2022-03-26 

14:59:28 

TurboTax Live 

Full Service 

Deluxe 

1 Misleading This process is very misleading It promotes free,free,free until its tme to checkout and 

then all of a sudden there is a fee that was more than the return itself 

3295 204884497 2022-03-26 

18:55:39 

TurboTax Online 

Deluxe 

4 Turbo tax is easy I like turbo tax My only complaint is they make it sound like federal tax filing is free 

but it's not 

3296 204893346 2022-03-26 

21:56:01 

TurboTax Online 

Deluxe 

3 its ok This was my first time using TurboTax ( I was going to H&R Block before) I 

switched to turbo tax because I did not want to pay hundreds of dollars to file my taxes 

like I did last year TurboTax was great for the most part and easy to use I just really 

disliked the fact that they start you off for "free" then gradually increase the amount of 

money you HAVE to pay to do your taxes! It's still a lot cheaper than H&R Block but 

it was very frustrating to expect this service to be free and then every step of the way 

being told "sorry you have to pay more money to be able to anything!" I wish they 

would have been straight up with me in the beginning rather than throwing fees in my 

face as the process went along it would have made my experience less frustrating and 

stressful! And trust me, I read EVERYTHING, so its not like I was just speeding 

through not paying attention! 

3297 204895040 2022-03-26 

22:38:46 

TurboTax Online 

Deluxe 

1 they screw you right at the 

end 

turbo tax free!! until you get to the end and theres always a reason that you have to 

upgrade and pay done with turbo tax forever!!! 

3298 204901184 2022-03-27 

00 59:13 

TurboTax Online 

Premier 

1 Scam as always! TurboTax swindles again! Don't fall for Turbotax Live, which ends up costing double, 

and you have to delete all your information and start again to go back to the regular 

version! Then, as you trudge along you'll inevitably have to charge an exorbitant 

amount for "Deluxe" or "Premiere" or "Plus" or whatever With other software, was 

able to file and pay with my return for free -- oops, not the case here, beware of the 

sneaky $40 fee! 

3299 204909853 2022-03-27 

05:48:27 

TurboTax Live 

Premier 

3 TurboTax is not up-front 

about fees 

Filing with turbotax is easy, but they keep adding more fees as the review goes on It 

went from a free return, to $110, to $160, and ended up at almost $300 

3300 204915480 2022-03-27 

13 01:08 

TurboTax Live 

Deluxe 

3 Deceptive and engaged in 

unethical activities 

TurboTax changed the price while I was filling my taxes from free , to $59 for the 

basic version to giving me in the end not choice but only for the Pro version for $119 

and this was done in the matter of 1 hour or so , while I was entering my info ! This is 

kind of fraudulent in my opinion 

3301 204922095 2022-03-27 

15:18:17 

TurboTax Live 

Deluxe 

3 Im a little disappointed Turbo Tax is convenient, but I never had a choice or saw anything that said FREE - go 

here for free But I always hear how you can file for FREE I thought I was papying 

54 00 at the end and instead my bill just to file, well I paid 222 00 to file so Im not sure 

I will use in the future 

3302 204926923 2022-03-27 

16:54:18 

TurboTax Live 

Deluxe 

2 Hidden Fees Turbotax claims to be a free tax filing solution, yet I paid hundreds of dollars to file 

both federal and state taxes What's worse is these fees do not appear until you have 

filled out all your information Turbotax does not tell you what aspects of your tax 

filing process will cost you additional money and does not give you the option to 

remove the features which are extra Disappointed by the lack of transparency in this 

process 

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(1-5) 

Review Title Review Text 

3303 204931811 2022-03-27 

18:42:36 

TurboTax Online 

Deluxe 

3 misrepresented My daughter started her tax preparation under premise that it was Free, as she began 

inputting her earnings, they recommended another package because of her SS tax 

withheld She only made $16,000 for the year and ended up paying $149 for this 

preparation An upgrade fee because of the SS tax withheld, a fee to pay CT tax 

preparation and a fee to electronically file So much for a free tax preparation 

3304 204939583 2022-03-27 

21:17:04 

TurboTax Online 

Deluxe 

2 free my asss i got $600 hundred back on my returns and they charged me $147 for the whole "free" 

process i didnt even have a w-2 just a unemployment file 

3305 204939857 2022-03-27 

21:21:19 

TurboTax Online 

Deluxe 

4 Incredibly Helpful but 

conniving to get paid 

It really does make doing taxes a lot more manageable, and saves trees too! 

I just didn't like how it went from being "free" to costing $103 dollars right at the end 

I chose to add no services, but somehow I couldn't file without paying for the deluxe 

(And if there was a way to keep it free, I was to exhausted at the end to find whatever 

tiny button needed clicking 

3306 204972227 2022-03-28 

12:50:22 

TurboTax Online 

Deluxe 

2 Turbo tax does not help the 

way it should 

So complicated and such a slow process They say it's free but I actually paid more 

this year than others ( $112) 

3307 204972902 2022-03-28 

13:05:23 

TurboTax Live 

Self-Employed 

4 It's a great tool, but I don't 

like the cost 

I like Turbo Tax, but it just keeps getting more and more expensive every year 

Supposedly having someone do you taxes and filing is FREE according to 

commercials, but I never get any of those perks 

3308 204976905 2022-03-28 

14:22:18 

TurboTax Live 

Full Service Basic 

1 Probably won't use Turbotax 

again 

I got told it was a free upgrade to Turbotax Live on the website itself (it prompted that 

it was free) and from an ad on T V I still had to lose half of my refund because it was a 

complete lie 

3309 204976934 2022-03-28 

14:22:29 

TurboTax Live 

Deluxe 

1 Misleading Although it was easy, the payment part was misleading It stated it would be free, but 

because the government issued me a stimulus, I was penalized on my taxes to pay to 

file through turbo tax So not happy 

3310 204993860 2022-03-28 

18:54:04 

TurboTax Online 

Deluxe 

3 It’s easy Easy to use but they get you at the end Free ended up costing $105 But it’s done and 

it was quick 

3311 205022186 2022-03-29 

05:44:03 

TurboTax Online 

Deluxe 

1 False advertising Turbotax supposedly has a free version that can be used to file simple returns It's 

even boasted about on the website, and a page advertising it is the first thing to come 

up after searching "turbotax free" on google However, after a significant amount of 

searching, it turns out that Turbotax actually no longer participates in the IRS Free File 

Program, and the advertisements are nothing but trickery in order to get you so far 

along in filing your taxes that you just give up and pay the $108 they're charging 

3312 205034411 2022-03-29 

14:50:10 

TurboTax Online 

Deluxe 

2 Not free as advertised They advertise free filing for simple returns until March 31st What they don't tell you 

is if you have worked hard enough and can afford to own a home, and make a 

mortgage payment, you don't qualify for the free filing, and will be charged a 

minimum of $112 to file your returns 

3313 205052182 2022-03-29 

19:52:57 

TurboTax Live 

Deluxe 

3 Not Free Turbo Tax always says it is free and it never is The service would be wonderful if it 

were free They don't tell you that it costs extra when you are entering information! 

3314 205054267 2022-03-29 

20:25:49 

TurboTax Online 

Deluxe 

1 TurboTax is 100% a trash, 

money grabbing Big Corp 

Turbo tax wouldnt let me file my unemployment forms for free so they charged me 

$59 to file then they wouldnt file my state taxes with my federal taxes for free and 

charged me another $54 to file them together They then charged me $40 to pay for 

these charges with my federal return Totaling $152 in extra fees they really took all 

the extra money I woulda had I had to file unemployment forms it isnt like I am 

wealthy I will NEVER use turbotax again and I am leaving this session LIVID that 

they could charge this in the first place American gov is trash for allowing a big corp 

into the tax arena in the first place I hate it here and i hate this service/product 

Extremely disappointed 

3315 205073696 2022-03-30 

02:30:21 

TurboTax Online 

Deluxe 

1 very expensive they lie that 

it's free so sad! 

very expensive they lie that it's free so sad! look for other options!! 

3316 205076224 2022-03-30 

03:46:27 

TurboTax Online 

Deluxe 

1 Too Expensive Makes you pay for basic features, says its free, lies 

3317 205083437 2022-03-30 

12:16:50 

TurboTax Online 

Deluxe 

1 Turbo Tax was supposed to 

be FREE 

Turbo Tax was supposed to be FREE Calling the FCC! 

3318 205101514 2022-03-30 

17:57:04 

TurboTax Online 

Deluxe 

4 Turbo Tax Free-Free-FreeFree ISN'T I have used Turbo Tax for many years, and I am used to its format For years I 

purchased the Deluxe Edition for big bucks Now that I am a senior citizen and have a 

much simpler return, 1040-SR, I opted for the "Free" online version It wasn't I was 

taken aback when I was charged more than $100 for the "Free" edition 

3319 205107642 2022-03-30 

19:43:46 

TurboTax Online 

Deluxe 

1 Lied about it being free! Very angry to the way I was charged when advertising free fees! 

Social media and news outlets are already discussing your bogus bargains and it will 

be challenged i am sure in courts across America 

3320 205109473 2022-03-30 

19:51:30 

TurboTax Online 

Deluxe 

2 Too much hassle Way too much extra mess — charges for stuff when it was supposed to be free Using 

a different company next year 

3321 205109599 2022-03-30 

19:53:43 

TurboTax Online 

Premier 

3 Sketchy advertisements They endlessly say how "free, free free free" their service is but it's only free to people 

that only had a normal job with a w-2 Don't dare invest or do contract work or it's 

$150+ The service is pretty simple to use though I may try a different one next year 

3322 205113599 2022-03-30 

20:55:06 

TurboTax Online 

Deluxe 

1 fees keep adding up the fees come out of nowhere it seems like the free filing is for 18 year olds living 

with there parents 

3323 205117479 2022-03-30 

22:01:33 

TurboTax Online 

Deluxe 

1 TurboTax is robbing me of 

taxpayer money 

Turbotax has went from free filing to paying 108$ minimum for filing taxes, which is 

ridiculous in itself as a less than a year removed college graduate 

3324 205117868 2022-03-30 

22:09:28 

TurboTax Online 

Deluxe 

3 not much for the price i plugged in the numbers and you charged 54$ not very free for not asking for any 

help! 

3325 205119588 2022-03-30 

22:40:04 

TurboTax Online 

Deluxe 

1 Turbo Tax I completed both state and federal returns using the free basic turbo tax When I went 

to file, I was told I need to file using the deluxe I had to pay $108 +tax to file an easy 

form! 

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(1-5) 

Review Title Review Text 

3326 205123634 2022-03-31 

00:07:02 

TurboTax Online 

Self Employed 

3 Hidden Fees! It says free federal and state before you start $158 later 

3327 205126414 2022-03-31 

01:03:48 

TurboTax Online 

Deluxe 

1 Advertised as Free file but 

not free 

The FTC is investigating this company for advertising as free but not giving that as an 

option after you start your return 

3328 205128034 2022-03-31 

01:35:21 

TurboTax Online 

Deluxe 

1 TurboTax Is A Joke Just want you to keep upgrading your package First starting out with the free version, 

then slowly adding costs so you can complete your filing And when all said and done, 

you are spending half the amount you are getting back in returns on the f******* 

service you offered 

3329 205131008 2022-03-31 

02:44:11 

TurboTax Live 

Deluxe 

3 FREE??????? To me, free free free sounds a lot like $200 worth of fee fee fees 

Live Agent took a long time to respond, and then asked if I was still there even though 

I was responding more than he was It hurt my feelings Thanks TurboTax 

3330 205132190 2022-03-31 

03:16:59 

TurboTax Online 

Deluxe 

3 its not free as advertised The advertisement said that its free and they proceeded to take $200 out of my $425 

return, keeping almost half of it the app was easy to use but I hate that they false 

advertised 

3331 205140874 2022-03-31 

12:49:40 

TurboTax Live 

Full Service 

Deluxe 

2 Not good Took to long and is to expensive Was supposed to be free but one small thing and it’s 

260? Doesn’t make sense to me 

3332 205141746 2022-03-31 

13:14:29 

TurboTax Live 

Deluxe 

2 TurboTax kind of sucks Its stupid that you don't tell someone how much they have to pay until they have 

finished the taxes Then you slam on the bill after claiming to be a free tax service Its 

wrong You should say how much is owed up front instead of hiding it Everything 

else was fine 

3333 205154311 2022-03-31 

15 51:50 

TurboTax Online 

Deluxe 

1 Over Charged Came in thinking it would be free, after filing entirely by myself, I find out it is 

actually not free It is $59 for federal and $49 for each state that I filed in I accept that 

because I've accepted there are no other options I then go through the final steps and 

find out that since I am paying with my return, there is ANOTHER $39 charge 

3334 205155444 2022-03-31 

16:15:35 

TurboTax Online 

Deluxe 

1 NOT HAPPY WITH YOUR 

PRICING 

I THOUGHT IT WAS GOING TO BE FREE THEN YOU SAID NO $29 BUT 

CHARGED ME $59 THEN YOU WANTED $49 TO FILE MY STATE SO I 

COULD GET MY TAX BACK! 

3335 205159343 2022-03-31 

17:34:11 

TurboTax Live 

Self-Employed 

1 No longer Free! In the past turbo tax used to be slightly above average and a good option for me 

Now it's no better than every other service out there my returns are fairly simple I 

usually have 1 W-2 a, 1099 ( for instacart), and 1098 for student loans the last 2 years 

with those 3 alone it has not been free and this year I now have a mortgage which 

really doesn't complicate things since my state lets me file for a property tax return via 

the state site so i still filed with the same 3 pieces of info and once again its not free 

not to mention my spouse paid for the software ( which was basically unusable just to 

get to the end and still have to shell out more money on top of the money already spent 

on the software I recommend simply removing free from all your ads and statements 

and just label yourself a tax service like everyone else its misleading and makes for a 

poor user experience 

3336 205161402 2022-03-31 

18:18:31 

TurboTax Online 

Deluxe 

3 Tricky Free Free free no not actually because of a lil unemployment it goes from free to 

100 bucks in a blink of an eye need to better explain what free actually is not 

3337 205170449 2022-03-31 

20:45:31 

TurboTax Online 

Premier 

2 its hard to talk with someone I keep getting my state rejected, it says its pending an EF update which gives us no 

context or link to update whatever that is also THIS IS NOT FREE!!!! 

3338 205177055 2022-03-31 

22:12:44 

TurboTax Online 

Deluxe 

3 Ehhhhh Turbo tax advertises that it’s free but it costs over a hundred dollars to file and get 

your refund 

3339 205178433 2022-03-31 

22:38:14 

TurboTax Online 

Deluxe 

1 What the F*** Your free version is bullsh**, it never used to cost so much money to do my taxes on 

here, now you charge for everything Better off having someone do my taxes than 

coming on this website 

3340 205187271 2022-03-31 

23:46:33 

TurboTax Online 

Deluxe 

1 Dishonest Advertisement When I was selecting the program to use at the very beginning, it said that it was a free 

version, then when I got to the end, it made me purchase the "deluxe" version Not 

what I signed up for Not happy 

3341 205258868 2022-04-01 

00:28:26 

TurboTax Online 

Federal Free 

Edition 

4 Really helpful; might need to 

pay 

I have used Turbotax for the past few years, and it's super helpful For the most basic 

services, it is free However, for most people, it will cost around $30 Given how much 

the site advertises the "free" part of their services, I reduced the overall rating to four 

stars The software, itself, though, is five stars That said, I find the expense worth it I 

also appreciate how I can have my forms checked by their team and my refunds direct 

deposited into my account after My whole family uses TurboTax and have never 

experienced any issues I recommend it! 

3342 205411474 2022-04-01 

03:46:48 

TurboTax Online 

Deluxe 

2 NOT FREE advertising free tax returns only to end up needing to "upgrade" for simple and 

COMMON things like IRA contributions is underhanded and rude!!! if you're going 

to advertise something as free you should follow through for at least super common 

and basic things! 

that said its at least user friendly and the easiest program to understand 

3343 205411960 2022-04-01 

04:04:27 

TurboTax Online 

Premier 

3 Says its free but its not Had a great experience using Turbo Tax to calculate and file my taxes My only issue 

is that through USAA, Turbo Tax is advertised as being free for Enlisted military I 

read all of the small print and made sure to use the link provided by USAA, file before 

the offer expired, and used the version that was free for enlisted military members 

However, when I got to the end and ready to file, I was still charged (with a small 

discount) I finished the transaction so that I could file my taxes but I was 

disappointed 

3344 205417492 2022-04-01 

10:28:33 

TurboTax Online 

Deluxe 

2 Not free It is very helpful but seemingly its not free even though they say it will be 

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(1-5) 

Review Title Review Text 

3345 205420994 2022-04-01 

13:05:30 

TurboTax Live 

Full Service Basic 

1 Tubrotax Lied to Me There was an offer for free service if I filed before the 31st, I did so but the expert 

didn't finish until the 1st, now I'm down $238 that I could've used Will never try this 

service again 

3346 205424996 2022-04-01 

14:28:06 

TurboTax Live 

Full Service Basic 

1 Not as "free" as you think Said it would be free for a full service but yet cost us $300 

3347 205426073 2022-04-01 

14:53:11 

TurboTax Online 

Deluxe 

1 I f'ing hate you guys you guys tout about offering free services then want to charge for just about 

everything, I wouldn't be surprised if when I log on next year you charge just for me to 

upload a document scum bags 

3348 205427095 2022-04-01 

15:16:43 

TurboTax Online 

Premier 

1 This is not free This donkeys advertise free, free free, free, free But find every way to throw a fee on 

there at the end I did not sign up for any of the max benefits, but at the end it says, oh 

here is a 99$ tubo tax fliling fee, this is dumb I get that filing taxes for me probaby 

should be free, but at the same time, they adverise nothing but free They do this 

becsasue they lobby in congress to not let the government tell you exactky what you 

need so that services like Turbo Tax can even exist 

3349 205432514 2022-04-01 

17:12:57 

TurboTax Live 

Full Service Basic 

2 False advertising, never free! No matter how many times I've tried to use free file options, it has never been free! 

3350 205432675 2022-04-01 

17:16:51 

TurboTax Online 

Deluxe 

1 TurboTax is terrible TurboTax continues to advertise that their services are free, but fail to mention that it 

isn't free, and they had hidden charges when you get to the end of filing your taxes 

They charge you for filing state taxes, choosing the option to pay with your tax return, 

and filing your federal return 

3351 205434440 2022-04-01 

18:03:33 

TurboTax Online 

Premier 

1 NOT FREE YOU'RE NOT FREE, quit lying to the people you thieves 

3352 205437529 2022-04-01 

19:23:27 

TurboTax Live 

Basic 

1 Free should be free You should not charge for a service that is advertised to be for free 

3353 205459083 2022-04-01 

20:26:33 

TurboTax Online 

Deluxe 

1 NOT FREE This service is advertised as free but is not free 

3354 205462383 2022-04-01 

21:29:42 

TurboTax Online 

Deluxe 

3 turbo tax is not free by the time i got done with my taxes my free turbo cost me 200 dollers s 

3355 205462828 2022-04-01 

21:35:57 

TurboTax Online 

Deluxe 

2 Not Free, not cheaper than 

the competition 

There is no portion of this service that is free in any way, despite all the false 

advertising No veterans discount Disappointing for such a strong company Will be 

looking at competitors from now on 

3356 205475411 2022-04-02 

02:47:33 

TurboTax Live 

Full Service 

Deluxe 

1 Will never use Turbo Tax 

again 

After speaking to 3 individuals, it still cost me more to file when it was suppose to be 

free as of 3/31/22 Twice as much as H&R Block would have charged Trying to save 

money and cost me more Ridiculous! 

3357 205480499 2022-04-02 

04:32:54 

TurboTax Online 

Self Employed 

3 TurboTax Just Okay I think the cost for this free software is ridiculous Also the barrage of advertisers 

3358 205481255 2022-04-02 

05:26:33 

TurboTax Online 

Deluxe 

1 Turbo tax is a nightmare My company advertised that Turbo tax was free through our corporate website 

(Ceridian) I somehow got duped into paying 108 dollars to file my taxes I dont think 

this is good business practice and I will not consider using this software in the future 

3359 205489859 2022-04-02 

14:44:30 

TurboTax Online 

Deluxe 

3 User Friendly TurboTax is user friendly but was not "free" or $49 like was advertised/or represented 

3360 205491576 2022-04-02 

15:31:45 

TurboTax Online 

Self Employed 

2 Fees continue to increase Turbo tax quotes one fee, but at the end of filing, you end up with all these other fees 

I have been filing with turbo tax for 8 years and I have never been able to file a return 

"for free" like they advertise! 

3361 205491661 2022-04-02 

15:33:55 

TurboTax Online 

Deluxe 

1 Sadly my last year using out 

of 18 yrs 

I have used TurboTax forever it seems Since Intuit came out I have never had to pay 

and no one that makes under $500,000 should EVER have to I spent over an hour 

getting everything done and at the end not only find out I'm going to have to pay to file 

my state (I was over there income cap by like $800), and so therefore I believe there 

advertisers are misleading It cost me about $103 let alone my tax situation being 

simple AND finding out afterwards there are quite a few other online places listed on 

the Federal Government's site where I could done this for free I already had to pay 

back $600 because somehow my job isn't taking out enough taxes Off subject, but 

anyone else hate the new W-4's and think they are a complete waste of time and 

inaccurate? Needless to say goodbye TurboTax, we had a good run 

3362 205493992 2022-04-02 

16:32:32 

TurboTax Online 

Deluxe 

3 Its ok I thought it was supposed to be free but it gets you with all the payments at the very 

end but it still came out cheaper then H&R Block Jackson Hewitt early bird so that 

was I guess a good thing 

3363 205494590 2022-04-02 

16:47:43 

TurboTax Online 

Deluxe 

1 Bait and switch I tried to use the free Turbo Tax version to file my simple taxes at the very end Turbo 

Tax said my return required one form not allows in the free version to file an accurate 

return The only option given was to file use Turbo Tax Deluxe Once I paid for the 

upgrade, the form magically disappeared with no further action required from me 

Looks like a classic bait and switch where they can pick any optional federal form that 

is not required and say it is needed for an "accurate" return 

3364 205494694 2022-04-02 

16:50:11 

TurboTax Online 

Deluxe 

2 Easy to use but not free It's easy to use and very simple However as soon as I got one tax break as a student, 

suddenly it's not free anymore False advertising 

3365 205494875 2022-04-02 

16:55:18 

TurboTax Online 

Deluxe 

1 NO MORE FEES I'm tired of your stupid non-optional fees in whats supposed to be free tax software! 

stop charging me when I'm getting scammed out of my federal refund! 

3366 205505295 2022-04-02 

19:34:09 

TurboTax Online 

Self Employed 

2 Don't be misled Directed to free premier product through Fidelity with free state filing However, not 

as advertised State return is not free Minimal discount if one is self employed 

Thought the proper price would show up when completed Not the case So shame on 

Inuit and/or Fidelity for misrepresentations Nearly $40 more expensive than fling fee 

for 2020 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3367 205507755 2022-04-02 

20:32:03 

TurboTax Live 

Full Service Basic 

3 2022 return I was satisfied with my return and the expert who completed it however I was told that 

my return would be free if started before X date and it was but now I'm being charged 

so that is annoying 

3368 205507915 2022-04-02 

20:35:50 

TurboTax Online 

Deluxe 

1 TurboTax Is Theft! It states you can file for free and then forces you to pay at the end with no other 

options 

3369 205512205 2022-04-02 

22:22:19 

TurboTax Live 

Full Service Basic 

1 TurboTax is stealing money 

from consumers 

Turbotax was blatantly clear that I was not going to be charged for my service and we 

went over the document to ensure this, then they tried to charge me $243 for the 

service If I was not already a disabled woman who can advocate for herself I would 

not be able to pay for housing because I had to pay that service They are given 

millions to provide a free service and have used that money to lobby against making 

the system more manageable for average citizens which is why they are facing a civil 

lawsuit for their misactions against consumers They are happy to steal the last few 

dollars from a disabled young girl who can barely afford her medication as is, so long 

as they afford a lifestyle that never requires their interaction with the individuals they 

misplace and harm 

3370 205514109 2022-04-02 

23:16:49 

TurboTax Live 

Deluxe 

1 last time i use this service Service says free to file and traps you into paying in order to file Never using this 

service again 

3371 205515152 2022-04-02 

23:46:37 

TurboTax Online 

Deluxe 

1 You Suck For being a free site, I had to pay $59 or the return wouldn't go forward After paying 

$59, the amount due didn't change and now I'm a low paid teacher out $59 

3372 205519998 2022-04-03 

01:52:37 

TurboTax Online 

Deluxe 

1 false advertisement !! I heard about this service on a commercial that promoted such service as FREE FREE 

FREE FREE! However to my surprise there is a FEE FEE FEE!!! I Plan on reporting 

these hypocritical business tactics to the BBB 

3373 205521737 2022-04-03 

02:37:05 

TurboTax Online 

Self Employed 

2 Do not do it I rarely post negative reviews, but this was a time when it seemed necessary to help 

others not make the same mistake They swindled me into signing up and waiting to 

pay until I filed the taxes I am self-employed, but they said nothing about this being 

an extra cost When I was about to file, the system told me I owed $99 for federal 

filing (this was with a so-called discount) and $49 for state, as well as a $44 extra fee 

for "Online DIY Self-Employed Premium with RT" I have no idea what that means I 

called to ask about this extra fee and was told that it was on the screen and I somehow 

clicked something to accept it It must have been very small or hidden because I am 

careful about these things The experience of doing the taxes was very clunky At a 

couple points I needed to change a number and had to go through all the questions 

again to get to that box It was seemingly impossible to get to see the pdf of the tax 

form until the very end One positive was that there was someone available to help in 

chat, but it took about a half hour for that person to resolve an issue I was having that 

seemed like it should have been very simple Eventually the taxes did get done, but it 

took about eight grueling hours Maybe this system works better for a simple 1040, but 

the bottom line is that they are dishonest and deceptive about their fees That's why 

there is a lawsuit against them See here: https://www ftc gov/news-events/news/pressreleases/2022/03/ftc-sues-intuit-its-deceptive-turbotax-free-filing-campaign 

3374 205522852 2022-04-03 

03:09:23 

TurboTax Online 

Premier 

1 Hot Garbage I have been using versions of Turbotax for 10+ years and it get's worse every year The 

process still takes hours due to the dumb interface that takes you around in circles The 

dark patterns, upsells, and ads are absolutely ridiculous Why are they trying to scare 

people away from ACH and trick people into getting a loan from Credit Karma? The 

"free" plans are never free and, even after paying $$ for the service, it still tries to 

wring every penny out of you 

3375 205523902 2022-04-03 

03:48:26 

TurboTax Online 

Deluxe 

1 $3 credit caused a $147 

service charge 

Was given a $3 retirement credit and could not dismiss or claim the free version Made 

to buy the deluxe version at $147 total instead of the $50 advertised 

3376 205527485 2022-04-03 

07:39:08 

TurboTax Online 

Deluxe 

1 Turbo Tax Fraud I was almost fooled by the automatic premium charge of $44 dollars that would have 

occurred, had I had not been paying attention to my choices of having it taken out of 

my Tax Return or paying by credit card I caught it in time and paid by Credit Card 

instead and saved the $44 00 So Turbo Tax is not Free and it is a false advertisement 

to think otherwise Pay close attention to the Turbo Tax Charges before hitting 

Submit!!!! 

3377 205533946 2022-04-03 

14:28:48 

TurboTax Online 

Deluxe 

1 WILL NEVER USE 

AGAIN!!! DECIEVING 

CHEATS!!!!! 

WAIT TIL END AND OH BY THE WAY NO FREE STATE EXTRA $49 00 BS BS 

BS 

3378 205535720 2022-04-03 

15:13:11 

TurboTax Online 

Deluxe 

1 No More Free Free Free Free only applies to the most basic of situations If you want to efile your state returns 

you're paying If you have unemployment to claim, you're paying So basically Unless 

you worked a basic essential job the last couple years and mailed your state in, you're 

paying And it's not cheap either Nearly 50 for federal another nearly 50 for state and 

the a 39 dollar processing fee on top of all that plus taxes Might try H & R Block 

online next year they are claiming to be free for more tax situations than turbo Cant 

be more expensive I know that 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3379 205536796 2022-04-03 

15:41:49 

TurboTax Online 

Deluxe 

4 Turbo Tax, eh I guess I use turbotax because I've used it before, it could input my employer information, and 

it having my information makes tax filing fast and less of a hassle 

It upsales you constantly for things you do not need Charging for a service you can 

easily get for free online They have a free option but they sure make it hard to keep it 

that way Even this review is solicited and this is what they get 

I still file with them out of inertia at this point I'm a bit miffed that they looped what 

they are charging for their "delux" or "mega" or whatever features in my owed tax 

Since it is not technically what I need to pay for my taxes but in fact paying for my 

taxes and their product, but at least I was not blindsided by the cost 

If you have reasons that taxes are a headache with paying/filing/etc it's fine to use If 

you have any other options to choose the actual free tax programs don't got with this 

one Their free option is essentially unusable and it will send you in a loop until you 

pay 

3380 205537006 2022-04-03 

15:47:44 

TurboTax Online 

Deluxe 

3 Turbo tax System was very easy to follow 

Your commercials say FREE FREE FREE BUT ITS NOT NOT NOT 

You forced me to pay over $100 last year I used another system and was told upfront it 

was FREE for federal and $49 for STATE BE HONEST this leaves a bad 

impression 

3381 205538315 2022-04-03 

16:18:15 

TurboTax Live 

Full Service Basic 

1 Totall bull I met every requirement and deadline to file for free as advertised, and still ended up 

being charged over 200$ for the normal filing process, instructions were not clear as to 

what certain choices would have caused this to happen 

3382 205542535 2022-04-03 

17:40:33 

TurboTax Online 

Premier 

3 It's Definitely Not Free It's convenient, but not free as it states I've used them for several years and always 

chuckle when they say free However, I have had no issues since using them 

3383 205542941 2022-04-03 

17 51:22 

TurboTax Online 

Deluxe 

1 turbotax is awful you charge for every little thing when you are supposed to be free it's ridiculous how 

greedy you are as a service shame on you 

3384 205544345 2022-04-03 

18:27:10 

TurboTax Online 

Deluxe 

4 Good Experience, Mixed 

Feelings 

TurboTax is very easy to use and help is just a click away I was, however, 

disappointed at the end when I found out I had to pay for federal filing I knew I had to 

pay for each state filing (2) but thought the federal was going to be free, as advertised 

I did get a $15 discount for explaining my confusion on their questionnaire 

3385 205544397 2022-04-03 

18:28:32 

TurboTax Online 

Deluxe 

4 OK Needs to be more open about fees at the beginning It is not free for most people And, 

directions need to be more detailed 

3386 205545366 2022-04-03 

18:53:52 

TurboTax Online 

Deluxe 

2 definitely not free says file free federal but when its all said and done they charge you a 3 49 dollar 

processing fee and forces you to use deluxe package or you can't file and they charge 

you a 2 49 percent processing fee of your total amount when paying all there fees 

generate the price for filing even when its says "free" last year I'm filing with them 

3387 205545866 2022-04-03 

19:07:58 

TurboTax Online 

Deluxe 

4 Turbo Tax is convenient for 

personal filing 

The experience overall was good as this is my 3rd or 4th year using Turbo Tax The 

user interface is great and I really like the new addition of many "Explain why" 

features that help explain the mysterious parts of taxes At almost any point, I could 

click on a link that would explain what a question was referring to and typically 

provided a real world example so I knew if I was interpreting the explanation 

correctly It helped me know how to answer the required questions and know the 

intent so I could do my taxes honestly without making mistakes Unfortunately, with 

being purchased by Intuit, TurboTax is no longer free and this was readily apparent I 

was charged for federal, and two state returns which came out to $152 I wish it would 

have been more upfront about the state return cost Also, Intuit is trying to get more 

money out of people now because it asked probably 8 different times if we wanted to 

upgrade our tax package It felt like when airlines make you feel bad for not 

purchasing flight insurance Also, they wanted to charge an extra $39 to pay the $152 

by deducting from our federal return This used to be free and it was not disclosed 

when I picked this option that there would be a $39 upcharge So I went back and paid 

by credit card instead I'm glad TurboTax was still a user friendly experience but intuit 

should put forth some effort to not seem so money hungry This nearly turned me 

away and will have me questioning if I will continue to use TurboTax next year 

3388 205547083 2022-04-03 

19:39:29 

TurboTax Live 

Full Service Basic 

2 Very unclear with their prices The farther you get in the process the more of their fees start poping up H&R Block is 

much better I used this service because it was supposed to be free/cheaper By the end 

it clearly wasent but at that point I was over it from and just went through with it I 

won’t use turbo tax again 

3389 205549924 2022-04-03 

20:49:06 

TurboTax Online 

Deluxe 

1 Poor I don't understand why would I see so many commercials saying Turbotax is FREE 

FREE FREE FREE FREE FREE and nothing about this service is FREE This 

company needs to change the advertisement because its false Not too sure if I'm gonna 

continue with this company 

3390 205551138 2022-04-03 

21:20:22 

TurboTax Online 

Deluxe 

1 TurboTax is Crap TurboTax likes to advertise themselves as a free online tax filing agency, however, 

that's not the case As soon as you have something that makes filing your taxes a little 

difficult, i e student loans, you then are only able to use the paid version They lie and 

lobby to the politicians so that you will have to keep paying them 

3391 205552019 2022-04-03 

21:43:19 

TurboTax Live 

Premier 

1 Free option??? This year I had a simple tax situation and wanted to file free I restarted the process 

three times and could not find an option to avoid the fee I paid over $200 on a $19 

return this year Thanks TurboTax I wanted to give you a $180 net loss you deserve 

it 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3392 205552231 2022-04-03 

21:48:48 

TurboTax Online 

Deluxe 

1 Total Scam Please quit advertising that this is a free service After all of the junk fees it ended up 

147 00 You take advantage of people because you know that they will most likely 

pay out of their refund I will never use this again and you should be ashamed of 

yourself 

3393 205552369 2022-04-03 

21:52:24 

TurboTax Online 

Deluxe 

3 Hidden Costs Tried to file using the free version, however, TurboTax found 1 credit on my taxes 

There was no option to not have the credit apply to my taxes, and therefore they 

charged me $100 to file my taxes All the while, I barely am getting a tax return This 

is the same BS I dealt with from HR Block, and didn't expect the same from TurboTax 

The only reason I'm not giving a 1 star is because here I was able to get a few extra 

dollars back on my tax return Gotta love the capitalist machine that will take every 

last dollar from you wherever they can Guess I'll just have to bite the bullet and know 

that nothing is ever really free 

3394 205560336 2022-04-04 

01:09:35 

TurboTax Online 

Premier 

4 Pretty Good but Not Free, free, free free like the commercials say 

3395 205560631 2022-04-04 

01:16:22 

TurboTax Online 

Premier 

1 Not Free, and Not as 

advertised 

They have added on a lot of additional expenses and won't let you choose the actual 

service you want Simplicity is there but the claim "Free" is far from it No great way 

to connect with customer support either Just a real disappointment in terms of the 

features and services they have changed 

3396 205562215 2022-04-04 

01 54:53 

TurboTax Live 

Full Service Basic 

1 NOT FREE so the “try it for free and have an expert do all of your taxes for you“ is NOT FREE 

AT ALL Also you just talk to someone else doing all of the same things you would 

do on the computer yourself and they send you to an expert that input the information 

complete waste of time and money 

3397 205562379 2022-04-04 

01 58:26 

TurboTax Online 

Deluxe 

4 Good tax prep software It's good software but I will say it takes time to go thru the whole process I wish they 

would just cut to the chase and make it quicker to go thru Some of their competitors 

have more simplified software and the process is much quicker Also, show all pricing 

up front and be transparent about whether you qualify for the free version before you 

are half way thru and then you get a pop up saying you have to use the pay version I 

did not like that, I felt it was shady and unprofessional 

3398 205564371 2022-04-04 

02 52:03 

TurboTax Live 

Premier 

3 TurboTax is great but the 

ethics are horrid 

There is so much to like about TurboTax but Intuit's ethics are not part of that 

They sell "free" federal tax returns that are never free, they continue to pressure up-sell 

features, they try to trick you into giving them rights to sell your personal 

information 

The tax prep service is great The UI is as reasonable as could be expected If they 

really just stuck to the tax prep work, they would be a 5 star system, hands down 

3399 205564482 2022-04-04 

02 55:32 

TurboTax Online 

Deluxe 

1 Thought it was going to be 

free!!!!! 

Product was OK until it said I had to pay for the Deluxe edition because of the form I 

needed wasn't supported in the free filing version!!! 

3400 205569307 2022-04-04 

09:11:04 

TurboTax Online 

Deluxe 

3 TurboTax is never actually 

FREE to file 

TurboTax is always advertised as a site that helps you file your taxes for free I've bene 

filing with them for a few years now and it is never actually free to file in spite of 

rather simple taxes and forms Just frustrating that they claim to be free and not 

highlight the fact that you'll be charged to both file your federal and state returns 

together until the very last second and that you'll be charged two more additional fees 

on top of that one! A bit more transparency would be heavily appreciated throughout 

the process 

3401 205576735 2022-04-04 

14:22:07 

TurboTax Online 

Deluxe 

1 Disappointed I didnt like the fact i started out under the impression I could file for free and had to 

pay 

3402 205577566 2022-04-04 

14:36:38 

TurboTax Online 

Deluxe 

1 Money Pit I'm not happy with this years Turbotax as I was FORCED to pay for deluxe instead of 

using Free Edition like I have the past 7 years There wasn't an option I could locate to 

go back to Free Edition either The information was accurate but 'To ensure accuracy' I 

was forced into Deluxe I don't mind pay for the state return filing on Free Edition but 

being strong armed into paying a fee after filing out all the information leaves a bad 

taste I feel like it's turned into a scam on the loyal users This is the last year I will be 

using the service 

3403 205581439 2022-04-04 

15 59:09 

TurboTax Online 

Deluxe 

1 Scam!! They make it impossible to use the free version and then trick you into thinking you'll 

only pay $59 for the deluxe (after all the additional fees, it's about $150) The 

application keeps crashing and logging you out while you try to file and nothing is 

easy to find The entire enterprise is a scam and TurboTax shouldn't exist 

3404 205585809 2022-04-04 

17:21:13 

TurboTax Online 

Deluxe 

2 Great until the end I was charged for filing when I chose free file Not happy 

3405 205587220 2022-04-04 

17 52:58 

TurboTax Online 

Deluxe 

4 its a snap Very easy to use, not exactly "free" though not many have the totally simple free 

return 

3406 205587890 2022-04-04 

18 06:37 

TurboTax Online 

Premier 

2 this year turbo taxes is not 

good at all with fees 

the fees is kinda expensive and not reasonable at all , almost $40 for detect the fee 

from the federals refund! ,seriously! ,, and giving us choices one of them is free cost 

and then later i figure out there is $49 cost! ,just say it from beginning, not in almost 

end of the process , it is misleading actually 

3407 205588373 2022-04-04 

18:16:17 

TurboTax Live 

Full Service 

Deluxe 

3 Pricing structure not clear, 

otherwise great 

First expert did not respond in weeks I used full service as it was offered for free but 

ended up having to pay 250 for the deluxe for a reason I'm not fully sure about 

Otherwise, hassle-free and easy to use 

3408 205588895 2022-04-04 

18:27:33 

TurboTax Online 

Deluxe 

1 HORRIBLE Why do I have to pay for this "free filing system"?? They advertise as a big 

corporation that will always be free, yet I've had to pay every year ON TOP of the 

payment (59$ by the way) they charge you 39$ to use your federal return? I have used 

TurboTax for five(ish?) years and every year has gotten increasingly difficult and I feel 

like each year I get money taken from me that should be rightfully mine I WILL be 

going elsewhere next year H&R Block? 

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(1-5) 

Review Title Review Text 

3409 205588978 2022-04-04 

18:29:10 

TurboTax Live 

Basic 

3 Some issues Very little information as to why filing cost me $120 instead of being free this year, 

and live chat agent hung up on me claiming "Inactivity" when I was trying to chat It 

says "free to file" for simple returns, which my return should have been 

3410 205594255 2022-04-04 

20:15:38 

TurboTax Online 

Deluxe 

3 Great Service with Hidden 

Pricing 

Actually completing my taxes was the normal and stressful experience as usual but 

Turbo Tax really does streamline the experience Their help boxes were extremely 

helpful and answered all of my questions The way the system pushes you into the next 

step is convenient and logical At no point was I frustrated with how to file thanks to 

Turbo Tax Unfortunately, at the end of the process the cost goes up from the $39 

filing fee up past $200 very randomly It's really really messed up to claim that a 

product is free and there's a small fee to file when the next thing you know, you have 

to pay over $200 to file! If Turbo Tax was more open about the cost, then I would give 

them 5 out of 5 stars, but the way they through it in at the end after 3 days of filing 

taxes is disturbing Turbo Tax! If you believe in your product like I do, then telling 

people how much it costs won't matter 

3411 205598000 2022-04-04 

21:29:41 

TurboTax Live 

Full Service 

Premier 

2 this time it sucked free? costed me over $300 commercial was misleading 

3412 205598351 2022-04-04 

21:37:29 

TurboTax Live 

Full Service Basic 

4 OK Valerie, David and Trina were all great, fantastic people Did their jobs well and were 

very Kind 

What I've already stated, maybe in the wrong place, when I started this process it was 

stated as free It was not, now I'm paying almost $300 This is not good business and 

I'm not happy about it 

3413 205599609 2022-04-04 

22 06:33 

TurboTax Online 

Deluxe 

1 TURBO TAX is a ripoff I've spent 3-4 days, with multiple hours each day trying to get my taxes done Been 

through the process at least 3 times Supposed to be free and yet at the end it cost me 

$157 00 I will never use this forum again and will definitely warn others about what a 

scam it is Oh - also there is no one to call or contact Or if you message them they 

just ignore you 

3414 205608688 2022-04-05 

01 07:27 

TurboTax Online 

Deluxe 

1 I have issues with this years 

turbo tax version 

Trying to review forms is very difficult not near as easy as in years past hard to 

maneuver in turbo tax and can't review forms until agree to pay and not knowing what 

the pricing is also you advertise filing is free not happy with this product 

considering filing another way for 2022 

3415 205609338 2022-04-05 

01:14:50 

TurboTax Online 

Premier 

2 Deception around "free" Turbotax has made filing taxes as simple as could be, but should drop the whole "free" 

concept as it's highly unlikely you'll be filing for "free" 

3416 205633912 2022-04-05 

02 01:07 

TurboTax Online 

Deluxe 

1 Turbo tax deserves to be 

investigates and sued 

Having used turbo tax for years, the past couple have just been them charging more 

and more and more while continuously spouting themselves to be a "free tax service" 

It's not really free if im forced to pay $50 minimum just to even begin filing Turbo tax 

is a joke and I will not be using them again 

3417 205636927 2022-04-05 

03:29:22 

TurboTax Online 

Premier 

3 Tricky Enjoy the software but, they advertise it as free but they get you after 

3418 205640163 2022-04-05 

06 58:32 

TurboTax Online 

Deluxe 

4 Should have been FREE It should have been free, as advertised Very simple return I did not get $20 off by 

using through Fidelity 

3419 205640459 2022-04-05 

07:35:45 

TurboTax Online 

Deluxe 

1 It used to be decent Last time using it honestly It's sketchy with it's "free" software 

3420 205643871 2022-04-05 

12:15:48 

TurboTax Online 

Deluxe 

1 Not good Very annoyed - it took forever, I owed a significant amount of taxes which makes no 

sense to me, and then there was no option to file with the free or basic turbo tax so I 

ended up paying an extra $127 for their deluxe that I didn't even want 

3421 205649586 2022-04-05 

14:29:56 

TurboTax Online 

Deluxe 

1 Theft I wish the class-action lawsuit against TurboTax had had any effect before I filed The 

"FREE" campaign was possibly illegal As a low-income individual, I was depending 

on that feature Because I had an HSA this year, TurboTax took half my refund I will 

never use TurboTax again Thank you 

3422 205657922 2022-04-05 

17 06:17 

TurboTax Online 

Deluxe 

1 TurboTax Steals your Return 

Money 

TurboTax claims "free" filing of your tax return but midway through I wouldn't have 

been able to complete my tax return without spending $130 plus on their "deluxe" 

packages Turbotax wouldn't let my finish my federal without paying Not to mention 

the $35 fee they charge you FOR PAYING THEM Last time im doing my taxes with 

them, complete scam and the definition of false advertising I would've been better off 

with H&R or paying an accountant directly as it wouldn't have costed me this much, 

and I would not have had to do all the work myself negative stars, horrible company, 

horrendous website, awful packages "We're free but If you want more money on your 

return pay us your money!! or if you want to complete your return pay us money! It's 

free because its coming out of your tax return!" go somewhere else than this putrid pee 

stain 

3423 205660206 2022-04-05 

17:31:56 

TurboTax Live 

Deluxe 

5 Return customer It is easy to file with Turbotax I like the way it takes you step by step I would like to 

receive the free filing that they advertise, I have been using Turbotax for several years 

and have always had to pay 

3424 205660625 2022-04-05 

17:41:09 

TurboTax Live 

Deluxe 

1 You said free????? This is not a free Service!!!! I am a senior on a fixed income 

Shame on you 

3425 205660808 2022-04-05 

17:45:24 

TurboTax Online 

Deluxe 

3 Not free By using you system and to find out that you charged for this buy you said I can file 

for free Hahahaha 

3426 205733979 2022-04-05 

20:31:05 

TurboTax Online 

Deluxe 

3 Expensive Why do you call it free-file when it will end up costing ~150 dollars? First I selected 

the 50 dollar option, then you tacked on another 50, and then another 50 Can you be 

upfront with your prices or do you make all your money on this shell-game? 

3427 205748964 2022-04-05 

23:45:48 

TurboTax Online 

Deluxe 

1 Money Hungry They did nothing but they trick you at the end and force you to pay to file so it aint 

free like they say 

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(1-5) 

Review Title Review Text 

3428 205751250 2022-04-06 

00:18:46 

TurboTax Online 

Premier 

1 More expensive to file every 

year 

It's absolutely ridiculous the way this system nickel and dimes people who are trying to 

file for free and then completely blocks them from being able to complete their filing 

correctly unless they pay 

I went to file at an H&R block last year and wasn't charged a cent for their time and 

assistance because I was getting so screwed over by these online filing systems that 

were trying to claim that I owed money when there was absolutely no chance of that 

The online filing system for H&R Block was also attempting to charge me to file this 

year because I had an HSA account through my employer, even though I didn't put a 

dime into it myself So because I had a discount to file through Turbotax, I went with 

that and it ended up costing the same amount anyways!! This is ridiculous, I have 

never needed help filling out anything, I should be able to enter the information 

manually and on my own and not need to pay all these absurd fees The most upsetting 

part of this years process was that once I had accepted paying the $74 to file, it added 

on an additional $39 charge to file my state return with my federal, and then when I 

deleted that to get rid of the charge and decided to just do that separately, it then 

attempted to sneak in an additional $39 charge again to pull the $74 payment directly 

from my federal return I have never seen this type of thing from turbotax before, I 

used to be able to file completely free and there was none of this sneaky extra tacked 

on fees and charges It's shady & I'm never going with Turbotax again 

I'm livid that this company is preying on people who don't have anything to spare and 

are just trying to get back every cent of what they're owed from the government 

because they overpaid on their tax deductions throughout the year You do not have a 

right to MY money! THIEVES 

3429 205751781 2022-04-06 

00:24:10 

TurboTax Live 

Self-Employed 

1 hidden fees makes you pay after saying free and if you have w99 makes you pay even more 

3430 205751990 2022-04-06 

00:28:13 

TurboTax Live 

Full Service 

Premier 

1 Fee after fee I thought you guys advertised free tax returns on tv I know I added a couple service 

upgrades, but I didn’t know how many extra fees there was 

3431 205760959 2022-04-06 

03:18:04 

TurboTax Live 

Premier 

3 TurboTax is a decieving 

company 

Your TV commercials are a big lie, this company should be put out of business for 

deceptive practices Free, free, free, yes right $154 00 to file this return, Free, Free, 

free 

3432 205762026 2022-04-06 

03:43:56 

TurboTax Live 

Full Service Basic 

1 turbo tax is not for me not very happy site kept sending emails saying i was missing my documents, I had to 

upload them more than 1 time i was given a code for the free full service my code said 

excepted but then i still got charged $321 

3433 205763090 2022-04-06 

04:22:03 

TurboTax Online 

Self Employed 

3 Easy to use, not transparent 

in pricing 

Sure, filing is easy with the app, but it's NOT free Don't fall for the ads 

If you really want to be free, file in February and have simple taxes to file (good luck 

with that last one) Also, if you accidentally choose to upgrade, you CAN'T change to 

the previous pricing unless you start from scratch! At that point, all my business 

expenses and exceptions are already in — they do it on purpose! Really annoying how 

they trick you You can do better Intuit 

3434 205765217 2022-04-06 

05:53:51 

TurboTax Online 

Deluxe 

1 Not free free free They say free however at the end they say here you go 

3435 205765855 2022-04-06 

06:49:17 

TurboTax Online 

Deluxe 

1 Bait and switch It is not free, you enter information then they charge you, Scam 

3436 205779360 2022-04-06 

15:28:00 

TurboTax Live 

Deluxe 

1 Way TOOO expensive for 

Free Tax Service 

They charge for everything when they promise it's free 

3437 205781565 2022-04-06 

16:10:09 

TurboTax Online 

Deluxe 

4 Charge to file I opted for "free filing" and yet when I got to the end, I was charged $59 I went ahead 

and filed just to get it done but think that is misleading 

3438 205781940 2022-04-06 

16:17:17 

TurboTax Live 

Full Service Basic 

4 Almost perfect I've used TurboTax for a couple years now, and on the whole I am almost entirely 

satisfied with the service In this specific case, this year, I signed up for more 

expensive options which were under a free promotional event The event ended before 

my return was filed, and I was left holding the bag for more expensive services than I 

would ordinarily have chosen Otherwise everything was satisfactory as usual The tax 

expert said that the system of processing the promotion was automated and that there 

was no way to reverse the charges You might want to have that looked at for future 

customers 

3439 205783239 2022-04-06 

16:41:10 

TurboTax Online 

Deluxe 

1 Charges I don't understand why charged me over $100 I tried using the free option 

3440 205792312 2022-04-06 

19:47:09 

TurboTax Online 

Federal Free 

Edition 

3 Meh; it was free Unfortunately, like other "free" tax software, there are "traps" for the unwary that will 

kick the return(s) from the "free" category to the "$$$$" category While I ultimately 

squeaked through for free, I had to expend considerable time and aggravation 

backtracking and re-configuring information to ultimately file correct returns for free 

3441 205796630 2022-04-06 

21:01:41 

TurboTax Online 

Deluxe 

4 turbo tax is easy I wish I had know up front that turbo tax is not actually "free", cost me $149 to file this 

year disappointing to say the least 

3442 205798362 2022-04-06 

21:29:43 

TurboTax Online 

Deluxe 

1 supposed to be free Ive been using turbo tax for years and never had a problem this year they automatically 

upgraded me to turbo max when i did not select this option and when i tried to clear it 

snd start over it said i could not winded up paying over 100 dollars to do my own taxes 

for "free" 

3443 205799469 2022-04-06 

21:43:16 

TurboTax Online 

Deluxe 

1 TurboTax is Predatory Turbo Tax offers "free" tax returns, and then charges you towards the end I paid turbo 

tax $150 just to file my taxes I would have saved money going to a real accountant 

3444 205805367 2022-04-06 

23:16:59 

TurboTax Online 

Deluxe 

1 not free it was supposed to be free, even if I had to pay, it should have charged the $30 for the 

basic, not the $49 for the deluxe version 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3445 205807230 2022-04-06 

23:46:26 

TurboTax Online 

Deluxe 

3 Gets the job done with 

hidden fees 

This gets the job done, but at the very end, so many random hidden fees are tacked on 

without any options Probably better to just go to someone in person if I'm going to be 

charged fees, even so filing alone online is supposed to be "free " 

3446 205807493 2022-04-06 

23:50:25 

TurboTax Online 

Deluxe 

3 Nothing is free, they charge 

for EVERYTHING! 

Like that all my information is here They don't offer anything free, you have to pay to 

get your refund 

3447 205808823 2022-04-07 

00:12:04 

TurboTax Online 

Deluxe 

2 Free Until You Get to the 

End 

It's a good service, but you REALLY shouldn't put an option at the beginning of the 

process for people to select Not Now for the "Deluxe" or "Plus" options I selected Not 

Now REPEATEDLY as I continued, and at the end, Turbo Tax WOULD NOT file for 

me without upgrading to "Deluxe" for $110 If I had known it was going to do this, I 

would have gone somewhere else for my taxes, or I would NOT have selected "Not 

Now" when give the opportunity to upgrade for $30 

This is sneaky If you are going to charge me to file, please tell me AT THE 

BEGINNING so I can make a truly educated selection 

Other than that sneaky stuff, Turbo Tax is a good way to file I will probably find an 

ACTUALLY free system for next year IRS gov, eh? 

3448 205809708 2022-04-07 

00:28:35 

TurboTax Live 

Full Service 

Deluxe 

2 Just fine, below expectations The positives were that working online with TuboTax was easy and relatively quick I 

found Jackie, who onboarded me, to be especially helpful because you needed some 

documents that I did not know where they were and she helped me find them 

However, I initially wanted to work with TurboTax because my taxes were simple this 

year, and you market your service as free for simple filings But it seems that anyone 

with anything more than a W-2 is considered deluxe I find that to be disingenuous 

For instance, I had nothing extra other than an HSA and a small amount of savings 

account interest Those are very basic things that just about any wage earner would 

have I do not even own a home, nor did I sell any stocks this year The portion of the 

population that likely could qualify for your truly free service is exceedingly small, 

and I feel funny that after having gone through the service that was marketed to me as 

free with your promotion, I still ended up paying over $250 In addition, when I 

inquired with customer service about this, they did not have any information, which 

added to my stress and confusion 

3449 205811688 2022-04-07 

01:02:17 

TurboTax Live 

Full Service Basic 

1 Horrible horrible experience Horrible horrible experience!! You advertise that the service is free but yet I paid over 

$300 to get my taxes done, and the gentleman that you assigned to help me was no 

help at all he made me feel like I was a burden and that I was bothering him This was 

one of the worst experiences I’ve ever had and this is why every year I dread doing 

taxes because of things like this Tax season already gives me anxiety attacks and he 

didn’t help it any!! 

3450 205815331 2022-04-07 

02:14:53 

TurboTax Live 

Full Service Basic 

2 There needs to be a little 

more clarity 

I went to file by my self during the allotted time for the free version, my state however 

was doing something that made it where turbo tax would not file my taxes until the 7th 

which is out of the free dates I chatted with someone and was told I could still get it 

free because of my active military service She forgot to mention that the free part is 

only for do it your self version not the live expert one So when the state taxes finally 

let it go through it was put side the window of free and long story short I paid close to 

300 bucks because it wasn’t clarified that “free” ment only if I did it this way I guess 

you could say it’s my fault since I didn’t look into it first but I’m still just aggravated 

that I was told free and paid 300 dollars 

3451 205822335 2022-04-07 

05:57:00 

TurboTax Online 

Deluxe 

1 Problems with the software Turbo Tax only pretends to be free or affordable 

A person can not even get the Credit for child and dependent care expenses on the free 

version, which almost all parents have And why does my state return suddenly cost 

more, if I need a "separate program" for the federal return State return didn't change 

one bit, but since I need the deluxe federal package, I have to shell out another $50 for 

the state 

The whole tax filing industry is a scam, fueled by lobbyists that keep the government 

from just putting out a free version of this simple software, so that bad actors like turbo 

tax can milk the American public 

This bad acting by these companies is effectively a $100 tax on all Americans, that 

serves no purpose than to line the pockets of these companies 

3452 205823002 2022-04-07 

07:00:48 

TurboTax Online 

Deluxe 

1 duck 

turbotax!!!!!!!!!!!!!!!!!!!!!!!!!! 

!! 

100% lied about free tax return!!@#!@#!@#iokudjsfgbdfg 

3453 205835954 2022-04-07 

14:17:58 

TurboTax Online 

Self Employed 

3 It's not free! And you pay a 

lot for a side gig! 

I have used Turbo Tax for many, many years I like that it carries over information 

from the prior year However, it is not free, free, free like the commercial says It gets 

annoying to see it because it is misleading This year I paid $160 and couldn't get any 

tax help unless I paid even more! It may be time to go back to an accountant 

3454 205837446 2022-04-07 

14:39:12 

TurboTax Online 

Deluxe 

1 Turbo tax sucks This was said to be a free filing app and i had to pay over $100 

3455 205840377 2022-04-07 

15:35:56 

TurboTax Online 

Deluxe 

2 Please quit advertising "File 

for Free" 

My tax situation is not complicated in any sense, but there is still no way to file free 

using this software I have been using it for years because I like the ease of use, but it 

is mildly infuriating that they continue to advertise "free returns" Seems the 

government could easily enough manage a system to allow for free filings, but I 

suppose the lobbyists do a good enough job to prevent this from happening Can you 

at least send me a T-shirt or something for using the service? 

3456 205845744 2022-04-07 

17:21:50 

TurboTax Live 

Premier 

3 too expensive no free state like before i feel cheated, won't use again 

3457 205849410 2022-04-07 

18:30:12 

TurboTax Online 

Premier 

3 Not Great You always say State filing is free but at the end you charge something I will switch 

to another company next year 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3458 205854522 2022-04-07 

20:09:27 

TurboTax Online 

Deluxe 

1 Forced Compensation Hi, with this "free" software we can file your basic tax paperwork for only $149 

However, you will only know this after you've done all the work and we've screwed 

you over already Will you get the amount we promised? Probably not Why? 

Because we're currently being sued by the SEC for this exact kind of consumer fraud 

and false advertising 

3459 205859348 2022-04-07 

21:40:34 

TurboTax Online 

Deluxe 

1 Rip Off Free my butt, charged 159 00 When a company tells you it's "Free" I can understand a 

certain fee will be charged for said free, but not that amount, especially when filing 

both State and Federal returns 

3460 205860833 2022-04-07 

22:11:09 

TurboTax Online 

Federal Free 

Edition 

1 TurboTax continues to lie by 

stating its "Free" 

I am tired that every year you advertise this platform as a free platform, but then charge 

people once they get to the end 

3461 205860848 2022-04-07 

22:11:28 

TurboTax Online 

Deluxe 

5 The tool was clear and easy 

to used 

It is not free, i still had to pay, but putting in all my information myself, helps me 

understand how to do my own tax and that in itself, is very satisfying thanks to turbo 

tax 

3462 205868356 2022-04-07 

23:32:57 

TurboTax Online 

Deluxe 

2 Turbo tax I will not be using this service again I had to pay for state tax filing when the state of 

MD offers this service for free Of course when I tried to get a refund for what they 

charged me it was refused I didn't even have the option to reject filing for state 

3463 205912142 2022-04-08 

03:13:44 

TurboTax Online 

Premier 

4 TurboTax TurboTax is easy to use It takes some time to do because they are so thorough The 

file "free" ads are very misleading - it cost me over $130 to file a state and federal 

return 

3464 205974292 2022-04-08 

06:54:17 

TurboTax Online 

Self Employed 

1 Disappointing I feel the ads are misleading I thought it was going to be free and it cost me over 

150 00 

3465 206080027 2022-04-08 

14:54:05 

TurboTax Online 

Deluxe 

3 Turbo Tax is convenient and 

easy but hate the fees 

Hate the fees and hidden fees, read carefully or you will get charged more than you 

have to pay Whatever happened to FREE filing? 

3466 206095596 2022-04-08 

15:27:07 

TurboTax Online 

Deluxe 

1 Crooks You advertise that everything is free, then charge 50 bucks to file state and 50 bucks to 

import info from last year 

3467 206105399 2022-04-08 

15:47:32 

TurboTax Online 

Deluxe 

2 Turbotax Lies Says you can file for free but never the case, only reason i use it is because all my 

information is there 

3468 206126846 2022-04-08 

16:32:51 

TurboTax Online 

Deluxe 

1 Turbo Tax is BS Claim to be free and charge to file Then add an extra fee just to take the money out of 

the return 

3469 206154449 2022-04-08 

17:31:31 

TurboTax Live 

Full Service Basic 

1 Awful - Turbo Tax rips its 

customers off 

Turbo Tax offered me a 'Free' service for a Tax expert When completed, they they 

tried to charge me $250 I had the simplest tax return EVER It literally took the Tax 

expert less than an hour to do When I complained and said I was going to seek legal 

advice because they had conned me They admitted that they made a 'mistake' and that 

it was free and gave me a discount code to write off the fee After many failed codes 

The code only took off part of the fee and they said the issue is THEIR system so I 

should just pay the remainder then request a refund, however REFUNDS ARE NOT 

GUARANTEED! I literally laughed! I had to pay it as the deadline is approaching but 

I will be entering a complaint if I do not get my refund I will not be using this dumb 

service again and instead would rather take my chances with HR Block whom I've 

never had an issue with! 

3470 206161755 2022-04-08 

17:47:36 

TurboTax Online 

Deluxe 

1 The charges The charges are ridiculous considering they advertise up the butt that they are free 

3471 206165725 2022-04-08 

19:00:35 

TurboTax Online 

Deluxe 

1 F*CK Turbo Tax Will never be using Turbo Tax to file my taxes again Could file for free, but if I 

wanted my return I had to pay $59, which they don't tell you until you're basically 

done and have invested hours of your time Too many pop-ups, errors with imports, 

wouldn't let me submit a form without deleting info from one of the boxes, even 

though there was a value there on the actual form, etc Don't waste your time with this 

scam of a company 

3472 206168402 2022-04-08 

20:00:55 

TurboTax Online 

Deluxe 

4 TurboTax Review Advertised as free federal return, but charged $59, because I was recommended the 

"deluxe" version, but no real reason why Also charged $49 for state tax, which I 

expected 

3473 206168523 2022-04-08 

20:03:41 

TurboTax Online 

Premier 

1 TurboTax software 

glitches/upsell gimmicks 

I was partially self-employed in 2020 but my status had changed in 2021 and was an 

employee who only received W2s When I signed into TurboTax this year to initiate 

my tax preparation, I was taken to a screen that only gave me a payment option of the 

$199 version (which included self-employment assistance) or to upgrade to a more 

expensive "max" version which I did not choose I completed my return and when I 

talked to tax expert Paul (who was very helpful), I inquired about the difference in 

price $89 for the premium version (without self-employment assistance) and the $199 

version that I didn't need this year since I was no longer self-employed He responded 

that I would have to delete my entire return and reenter my entire return information 

and resubmit it but he couldn't guarantee me that I would not reach the same screen 

with only option $199 or higher and he would suggest a change to his superiors to 

prevent that from happening in the future He spoke with his supervisor and the 

supervisor (who's name he was not allowed to give me) said he could give me a 10% 

discount off the $199 price but could not charge me $89 even though I had not used 

the self-employed package unless I deleted my return and resubmitted it This did not 

seem logical so I called back to speak to a different employee and spoke to Craig (also 

very helpful) who stated again that I would have to delete my already completely 

entered return and reenter all the information to get the $89 (non-self-employed) 

premium package, which he walked me through entirely) This was deceptive in that 

there was no choice on my part when initially signing in to the program and it only 

allowed me options based on my 2020 status, which had changed in 2021 and 

appeared to be a software glitch or upsell gimmick Lots of time wasted :( 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3474 206185646 2022-04-08 

20:46:52 

TurboTax Online 

Deluxe 

3 Unhappy with charge Most of turbo tax is easy and very helpful I have used 

I have used Turbo Tax for more than twenty years I usually buy Turbo Tax at the 

store for about $29 This year I thought I would try your free version Everything was 

fine until I tried to enter a 1099 SA You then required me to pay $59 just to enter the 

one form Needless to say, I am not too happy A charge of $30 more than if I had just 

purchased it as usual Needless to say, I feel cheated Many people have Health 

Savings Accounts, and this is not a major booking problem You should allow a 1099 

SA form to be entered without all this trouble 

3475 206228983 2022-04-08 

21:58:12 

TurboTax Online 

Deluxe 

3 Wasn't Not Free Was told it was free, then I had to pay $54 Doesn't seem right 

3476 206230096 2022-04-08 

22:20:35 

TurboTax Online 

Deluxe 

3 not very easy was very difficult to use thought it was going to be free but still cost more than worth 

it 

3477 206232120 2022-04-08 

22:58:21 

TurboTax Online 

Self Employed 

1 Screw the poor and provide 

broken services 

Way to get me to shell out money after I had used you under the federal free file 

program for so long You have all my info, so it is "worth" the charge to have you use 

all the info you have and keep my tax returns stored with you 

Do you give your marks a taste for free and then milk them when they are hooked? 

How does your software not know how to get my apartment number into my state 

return? What am I paying you for? Unfinished homework? 

3478 206234580 2022-04-08 

23:43:42 

TurboTax Online 

Deluxe 

4 Turbo Tax is quick and 

efficient 

I thought it was an easy and quick process to file for taxes; however in the middle of 

the process, it required me to upgrade So it's not entirely free 

3479 206235113 2022-04-08 

23:52:00 

TurboTax Live 

Full Service Basic 

2 It wssnt free I was under the impression the servce would be free but it cost e ore than my regular 

tax guy 

3480 206236214 2022-04-09 

00:12:27 

TurboTax Live 

Deluxe 

2 They say you file free but 

you dont 

Why do you say you can file free but, it is not true 

3481 206259928 2022-04-09 

09:46:47 

TurboTax Live 

Full Service Basic 

1 Sucks Never use it again Contact turbo tax free fed taxes and free state tax and at end at end 

got a fee 

3482 206266570 2022-04-09 

14:11:40 

TurboTax Online 

Deluxe 

1 Turbo Tax sucks Turbo Tax SUCKS! I thought Turbo Tax was supposed to be free!? But not only is the 

f***ing government taking a s**t load of my hard earned money and using it for who 

knows what, but Turbo Tax wanted a cut too! Thanks! F**k you! F**k the 

government! F**k Biden! F**k the IRS! F**k taxes! 

3483 206270335 2022-04-09 

15:35:19 

TurboTax Live 

Deluxe 

2 NOTHING IS FREE DON'T BELIEVE IT WHEN THEY TELL YOU IT'S FREE IT'S A LIE !!!!!!!!! 

3484 206279089 2022-04-09 

18 55:04 

TurboTax Online 

Deluxe 

3 Jab you with cost when you 

spend your time 

Free turbo tax what a laugh 100 dollars later maybe the old bait and switch here 

they lure you in have you invest time and energy completing your taxes and then 

pow here is your big sticker for your time you spent doing your taxes No one likes 

taxes to begin with, I certainly dont want to do them a second time 

That said, the software is easy to use and does what I want just a little aggravating to 

be hit with cost like that and 100 dollars really? 

3485 206279411 2022-04-09 

19 03:35 

TurboTax Online 

Deluxe 

1 Turbo tax bait and switch You advertise free services but nothing 

is free It’s very misleading and counterfeit in nature I’ll never use your service again 

3486 206284580 2022-04-09 

21 00:27 

TurboTax Online 

Deluxe 

1 Easy to use but the fees are 

highway robbery 

After spending all my time thinking it was free, I wasn't about to go through the whole 

process again filing it on paper $98 to file a simple return, with the only reason to 

have to pay is because I have mortgage interest write-offs 

3487 206284943 2022-04-09 

21:09:00 

TurboTax Online 

Self Employed 

1 Hardly better than the mob The IRS already knows what you owe on your tax return but companies like Turbo 

Tax have lobbied the goverment into making the process as hard as possible so that 

they can shake you down for as much money as possible The fact that they advertise 

themselves as free and then nickel and dime you once you're in too deep is disgusting 

They are a corrupt company and anyone who chooses to work there is complicit I pray 

for the day that a politician is brave enough to take them on, but I doubt I'll live to see 

that 

3488 206285783 2022-04-09 

21:25:38 

TurboTax Online 

Deluxe 

1 Turbotax is a scam the experience was horrible-in the beginning it tells you it's free but later on it won't let 

you continue and you have to pay extra money for that for a 59$ you end up paying 

$149-awful customer service experience when asked for help 

3489 206286078 2022-04-09 

21:31:06 

TurboTax Online 

Self Employed 

1 A scam of a free service To file with my self employment goes from free to 120$ then to file state is additional 

50, but I was also charged 42 on top of that for a total of 212 Again for something 

that should be free minus self employment but to go from free to 212 is a scam rip off 

Only option is to start all over and hope there aren't any hidden charges when you go 

to finalize everything an hour later 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3490 206287367 2022-04-09 

22:01:09 

TurboTax Online 

Premier 

4 Turbo Tax is very Expensive I like the Turbo Tax They tell you it's free but, it is not What I hate most is that they 

get you started for free and add more and more I ended up paying $180 by the time I 

had completed my tax return The customer is doing all the entries, and I don't 

understand why they charge so much I am not saying it should be free What I am 

saying is the price structure is not fair 

3491 206290549 2022-04-09 

23:09:56 

TurboTax Online 

Deluxe 

2 Honest Tax Payer Turbo Tax is always saying FILE FREE, FILE FREE ands its never Free I had a $15 

off code I was not able to use I talked to a TAX helper (Shaniqua) and she seemed 

bothered that I was making her do her job So pressed for time I went ahead and paid 

the $100 and filed I'm a loyal and returning customer of Turbo Tax they have a lot of 

hidden fees, things in small print I would recommend Playing with the #'s through 

Turbo Tax but shop around for free services else where or go to the free prepares at 

church and the library 

3492 206291214 2022-04-09 

23:22:02 

TurboTax Online 

Deluxe 

1 False advertisements Was filing for free, then was told that I either needed to upgrade to the paid version, or 

owe the government money This wasn't even the $39 fee that they tacked on the end 

for filing Ended up having to pay about $150 to get my refund instead of having to 

pay about the same to the government 

3493 206295593 2022-04-10 

01:00:28 

TurboTax Online 

Deluxe 

1 poor I thought this simple tax return was free, it cost me $108 dollars because you required 

me to pay You saved me and everyone else a retirement savings credit of $43 But 

doing this kicks everyone into deluxe which requires payment Not only that but you 

wont take it out of my tax return which I had plenty of money in the return to do so, 

you just didn't want to wait to get your money Been using turbo tax all my life, not 

anymore This should be free like last year Greed! 

3494 206309043 2022-04-10 

06:15:20 

TurboTax Online 

Deluxe 

3 Turbo tax is easy to use The software is easy but it not free so to speak I guess its the average cost 

3495 206315612 2022-04-10 

13:33:27 

TurboTax Online 

Deluxe 

1 You promote FREE ITS 

NOT FREE 

Why do you promote this product for free? It is indeed not free Im confused by this 

every year You say your product is free and at the end of filing it always cost $100 

plus This is not free Its $100 plus EVERY YEAR I pay it because I have to I think I 

will just pay a professional every year from here on out Free is free $100 plus is $100 

plus How are you able to say its free? I'm also wondering why my return was so much 

less this year than in previous years? 

3496 206322903 2022-04-10 

16:18:04 

TurboTax Online 

Deluxe 

1 Uhh NO! YOU GUYS ARE FRAUDS BECAUSE YOU ARE NOT FREE I JUST PAID MORE 

FOR YOUR SERVICE THAN WHAT I GOT BACK IN TAXES! MAKE IT RIGHT! 

3497 206324136 2022-04-10 

16:44:04 

TurboTax Online 

Premier 

4 Easy to use, a little expensive Many advertisements say that TurboTax is free, but that is unlikely to happen This is 

confirmed from my experience as well as many others Honestly though, the product 

worked so well! It was easy to use, quick, and uploading W-2s via a picture I took with 

my phone was so easy! 

3498 206324761 2022-04-10 

16:56:28 

TurboTax Online 

Premier 

1 Insane hidden fees, will 

never be using again 

Turbotax advertises free tax returns, but once all of your information is in, they 

surprise you with steep hidden fees right before you file because your returns aren't 

"simple " If you have any kind of investment account, don't count on being able to do 

free returns with turbotax They ended up taking 70% of what I would've gotten back 

from my tax return, JUST for filing with turbotax (including a $49 fee for each state 

you file in, which is hefty when you've moved and live and work in different states) I 

thought this would make my life easier, but I just ended up losing most of my tax 

return I will never use turbotax again and I would not recommend it to anyone 

3499 206325204 2022-04-10 

17:06:53 

TurboTax Online 

Deluxe 

2 Ehh I kept getting random fees for things that I am not 100% sure what they are for I was 

told that I could do it all for free then I was told that I could not finish unless I paid the 

$59 fee to upgrade and continue 

3500 206325216 2022-04-10 

17:07:05 

TurboTax Online 

Premier 

1 Always a bait and switch For how simple my taxes are, I find it absolutely disgusting that this company charges 

such an exorbitant rate while advertising FREE FREE FREE None of the upcharges 

are made apparent up-front, instead you invest time inputting your information only to 

be hit with a message that if you want to file state taxes, an additional 49 dollar fee 

applies I have been using this crappy service for a few years now, and I think I'll look 

into alternatives for next year At least then maybe my 150 dollars would go into a real 

person's pocket and not just a money hungry company that engages in extremely 

dishonest advertising and business practices Oh, also thanks for routing me in a circle 

with my W2 over and over again, stating "this needs review" when I reviewed it 17 

times Turns out the drop-down menu to categorize my charitable donation was 

required--if it's required to move forward, then maybe wait for it this is truly 

thinking outside the box so stay with me make it a required field 

3501 206327698 2022-04-10 

18:06:37 

TurboTax Online 

Deluxe 

1 BAIT AND SWITCH I USED THE FREE VERSION It cost me more than $120 

Please just be honest 

3502 206328858 2022-04-10 

18:34:17 

TurboTax Online 

Premier 

1 What a RIP off!! We have used Turbo Tax in the past through the IRS's free program , with imputing 

the same income and financial information and was never charged This year however 

when I clicked on the free version and began to file, I was halted on several occasions 

to upgrade so that I could continue filing started out free with free state and end up 

costing 123 00 

3503 206332664 2022-04-10 

20:06:42 

TurboTax Online 

Deluxe 

3 easy but deceptive pricing I started out as free Because I have an HSA was forced to use deluxe and told it would 

be $59 Then, next thing I knew I was paying $59 for federal and $49 for state for a 

total of $108 They never told me about the state charge, just threw that extra $49 in 

3504 206333247 2022-04-10 

20:19:00 

TurboTax Online 

Deluxe 

1 Turbo Tax is a rip off TurboTax always brags about being free! I just paid $150 to file my taxes, complete 

BS 

3505 206334495 2022-04-10 

20:46:41 

TurboTax Online 

Deluxe 

2 Very deceptive TurboTax is advertised free federal and state returns and yet it cost me $108 to do my 

taxes this is deceptive advertisement I don’t think I’m going to use TurboTax next year 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3506 206338375 2022-04-10 

22:14:52 

TurboTax Online 

Deluxe 

1 no such thing as a free tax 

return 

needed a basic free return, they ended up getting $147 00 to file a basic return very 

disappointed will not use again 

3507 206340555 2022-04-10 

23:11:02 

TurboTax Live 

Basic 

1 dont give you free dont let you to file for free They make you pay Ieven text agent and never reply Yu 

cant call no help what so ever Just there to get your money Never again 

3508 206342063 2022-04-10 

23:52:52 

TurboTax Online 

Deluxe 

4 great too many charges for Turbo Tax refund I'm not sure why it says free 

3509 206342410 2022-04-11 

00:02:15 

TurboTax Live 

Basic 

1 Meh Accidentally selected the delux version and contacted support to try to change back to 

the free version of turbotax could not get it readjusted to the free version I was given 

a service code that was supposed to credit my account so I wouldn't have to pay for the 

Delux version or the state return, but the credit only applied to the live delux federal 

portion and not to the state portion I attempted to contact several agents to see about 

getting a new service code to remove both charges to no avail I ended up paying the 

state fee of $44 plus taxes 

3510 206344354 2022-04-11 

00:44:35 

TurboTax Online 

Deluxe 

1 Forced Into Using Deluxe There is no way to remove deluxe without starting over I don't have my W-2 anymore 

and could not have done this It was advertised as being free if you earned under a 

certain amount 

3511 206345558 2022-04-11 

01:08:44 

TurboTax Online 

Premier 

2 not that cheap It starts beign free and then you ave to pay 100+ dollars 

3512 206349197 2022-04-11 

02:32:13 

TurboTax Online 

Premier 

2 CAN'T FILE FREE WITH 

TURBOTAX 

TURBOTAX ADVERTISE FREE FEDERAL AND STATE E-FILING BUT THATS 

NOT TRUE I NEED TO FIND A SITE THAT REALLY E-FILE FOR FREE 

3513 206351615 2022-04-11 

03 53:18 

TurboTax Online 

Deluxe 

2 Made filing easy but wasn't 

as free as advertised 

It made filing pretty quick and easy but when I went to actually file and submit it made 

me upgrade to Deluxe for $60 just so I can submit my forms, I mean like what the hell! 

If you're gonna offer a free version don't wait till the last step to say you need to pay to 

finish 

3514 206355048 2022-04-11 

09 09:53 

TurboTax Online 

Deluxe 

1 scam you into upgrading thought turbo tax was “free” apparently not cause they make you upgrade to their 

“deluxe” version 

3515 206361091 2022-04-11 

13:29:14 

TurboTax Online 

Deluxe 

4 Turbo tax is always so easy 

to use 

I dislike the fact that its always advertised as free state and I always pay to process my 

state refunds 

3516 206368685 2022-04-11 

15 56:19 

TurboTax Online 

Deluxe 

3 TurboTax is easy to use While it is easy to use it is not FREE! Although I was given a discount after asking 

3517 206369237 2022-04-11 

16 06:27 

TurboTax Online 

Self Employed 

2 Way Over Priced Experience was alright but the product is way over priced for what I got out of it Just 

another reason why I hate doing business with Chase bank I'll be looking for an 

alternative E filing platform next year I also felt mislead over the "file your taxes for 

free" advertising 

3518 206370129 2022-04-11 

16:20:08 

TurboTax Online 

Deluxe 

1 Turbo Tax is a rip off I tried to do the free version, but at the end you are forced to choose an upgrade then 

at the end you are forced to upgrade again Then your taxes are rejected I have had to 

resubmit 3 times 

3519 206374366 2022-04-11 

17:38:44 

TurboTax Live 

Deluxe 

1 SURPRISED COST I was not expecting any cost Boy was I surprised Free not Free Free Free! 

3520 206375480 2022-04-11 

18 01:01 

TurboTax Online 

Federal Free 

Edition 

3 Suddenly I was filing PLUS 

instead of free 

I was very much upset to find out that my e-file was NOT free, and that I had already 

paid for PLUS benefits that I didn't want 

3521 206376332 2022-04-11 

18:15:38 

TurboTax Online 

Deluxe 

4 Easy to use I have used other online tax services before Turbo tax advertised as free, but I had to 

pay Not really sure why, but I needed to get this done 

3522 206377605 2022-04-11 

18:42:21 

TurboTax Online 

Deluxe 

3 Ugh I wanted to love TurboTax The process of doing my taxes was in itself pretty easy, I 

never would have been able to do it myself without this site What I do not appreciate, 

however, is that while I thought I was going to be able to file for free, I had to pay for 

TurboTax Deluxe because I got a tax credit Paying cost me more than the credit gave 

me So thanks 

3523 206380101 2022-04-11 

19:20:56 

TurboTax Live 

Full Service 

Premier 

2 TurboTax let me down this 

year 

I was given an initial specialist that was overbooked (>40 clients) It was 1 week 

before I discovered she would not be able to file for me It was transferred to another 

specialist who was efficient, but even though I had everything uploaded before 03/31 I 

was not given the free service 

3524 206390547 2022-04-11 

22:17:05 

TurboTax Online 

Premier 

1 mad annoying very peeved that they don’t tell you how much you need to buy until the end the 

complete end it’s like the last thing you check is accept to taking (in my case) $180 out 

of my return after running ads that were complete horsesh*t all year about how 

wonderful and free turbotax is turbo tax can blow me i hate this website 

3525 206393844 2022-04-11 

23:07:52 

TurboTax Online 

Premier 

1 FROM FREE TO $174 00 WENT FROM FREE OFFER , OR AT LEAST $20 OFF WITH PAYPAL TO 174 00 

WHAT A JOKE! I WOULD APPRECIATE AT LEAST APARTIAL REFUND IT 

SAID I SOLD STOCK LAST YEAR, BUT IO DID NOT G E STOCK DID 

AREVERSE SPLIT, AND MAYBE THERE WAS 51 00 LEFT OVER AND A 

TRASACTION FEE OF 39 00 FROM THEM, PLEASE 

3526 206397240 2022-04-11 

23:32:47 

TurboTax Online 

Deluxe 

3 Confusing Charges This Year I've used Turbo Tax for the past few years I've used it because it's a free, easy and 

straightforward service But this year, it required me to upgrade from the free service 

plan and I was charged over $100 for this upgraded plan I don't know why this 

upgrade was mandatory in order for me to file my return 

3527 206402898 2022-04-12 

00:42:21 

TurboTax Online 

Deluxe 

4 Turbotax is simple and 

straightforward 

As stated, it is very simple and straightforward through the tax return process 

However, as students in college, they required us(my wife and I) to purchase the 

deluxe edition of turbotax in order to get the american opportunity tax credit, because 

they don't cover it in the free version That costs around $100 for us, not a lot, but still 

something 

3528 206403175 2022-04-12 

00:46:12 

TurboTax Online 

Deluxe 

3 Not Free Easy to use but was far from free and my $15 truist offer only showed as a $5 discount 

3529 206404269 2022-04-12 

01:02:37 

TurboTax Online 

Deluxe 

1 Misleading Our refund was free up until we went to file then we were required to pay $108 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3530 206409270 2022-04-12 

02:22:49 

TurboTax Online 

Self Employed 

5 Awesome Awesome IT was easy and fast It wasn't free but rewarding 

3531 206410367 2022-04-12 

02:45:50 

TurboTax Online 

Deluxe 

3 Stop with the false 

advertising 

Everyone and their mom knows turbotax isn’t “free” 

3532 206410722 2022-04-12 

02:53:55 

TurboTax Online 

Deluxe 

1 Excellent tax service - Fees 

cost more than refund 

Great service Hate that I chose all of the 'free' options, but was still charged the $98 It 

was more than my return Maybe I'll learn how to do it myself next year 

3533 206414660 2022-04-12 

04:50:56 

TurboTax Online 

Deluxe 

1 TurboTax is NOT FREE Terrible They said it would be free at the beginning I had to pay 108 dollars at the 

end My taxes are simple, yet I had to pay at the end Ridiculous 

3534 206414671 2022-04-12 

04:51:48 

TurboTax Live 

Deluxe 

2 Pricey For people that offer free services it costs a lot 

3535 206605697 2022-04-12 

13:16:13 

TurboTax Online 

Deluxe 

2 Turbotax is a ripoff! Turbotax pulls you in to using their service by saying it's free to file through them 

Then they put in all these identity theft and bank processing fees taking a big piece of 

your refund When in fact the tax payer is the one processing his or her tax 

information False advertisement nest tax season I'll be using the free IRS tax e-file 

3536 206673874 2022-04-12 

15:04:34 

TurboTax Online 

Deluxe 

2 I was forced to upgrade I was forced to upgrade It was supposed to be free Lies 

3537 206679380 2022-04-12 

16:49:39 

TurboTax Live 

Full Service 

Premier 

1 bait and switch Was offered a free simple tax retrn that turned into a $400 tax return at the VERY end 

3538 206681855 2022-04-12 

17:42:56 

TurboTax Live 

Deluxe 

4 review i dont like that it says free then before you file it say you have to upgrade 

3539 206689221 2022-04-12 

19:24:19 

TurboTax Live 

Self-Employed 

1 Disappointed I've used this service for years Iy seems it's never really free everything works like a 

dream until the payment section I was charged $199 because it was unclear to me that 

my account ws settee a self employed version 

3540 206691230 2022-04-12 

19:55:48 

TurboTax Live 

Premier 

1 Turbo tax is scam but a 

necessity 

Our tax system is ridiculously a complicated clusterfuck nightmare, which makes 

services like these necessary, I tried to file for free and someone got stuck with paying 

for a 160$ option with no way of changing I don't have the time to start over so take 

my money and use it to lobby for further corruption of the longest document in 

existence(us tax code) 

3541 206692056 2022-04-12 

20 08 01 

TurboTax Online 

Deluxe 

1 free is a scam at no point did it offer me the free option advertised and every other page is them 

trying to add another 20 50 fee onto a service that offers nothing but extra debt at no 

point is this service helpful or free dont bother using this its a waste of time 

3542 206692612 2022-04-12 

20:16:08 

TurboTax Live 

Full Service 

Deluxe 

5 Good job Very precise, and they do great service Just poor advertisement for filing free 

3543 206696349 2022-04-12 

21:13:49 

TurboTax Online 

Deluxe 

2 turbo Tax lies it tells you that you can file for free but you can't it cost a minumun of 98 dollars 

3544 206696379 2022-04-12 

21:14:15 

TurboTax Online 

Self Employed 

4 Not Free for all My daughter did Shipt so she is considered self employed, the cost was $168 to file 

Federal and State - Not Free 

3545 206697829 2022-04-12 

21:37:14 

TurboTax Online 

Deluxe 

2 A bit of a letdown Turbotax is meant to be free and it was free the last two times I used this service to 

complete my taxes For some reason which was not properly explained TurboTax 

would not let me complete my return without paying $100 for some service that I don't 

believe I had any need for Due to this, I most definitely will not be using TurboTax 

again in the future 

3546 206704164 2022-04-12 

23:32:36 

TurboTax Online 

Deluxe 

3 turbo tax is easy it forced me to pay even though i wanted the file free used a w2 and nothing outside 

of that 

3547 206705998 2022-04-13 

00:05:16 

TurboTax Online 

Deluxe 

2 over charge you said free, when i had a 1099 , i had to pay deluxe- and than you charged a fee on 

direct deposit- just be upfront 

3548 206706968 2022-04-13 

00:21:24 

TurboTax Online 

Premier 

2 tricked me into paying $177 This looked like it was going to be free My return was very simple and I ended up just 

using the standard deductions I got hit with a $177 charge to submit my taxes That 

seems like false advertising I wish it could have just told me up front that it wasn't 

really free! 

3549 206707084 2022-04-13 

00:23:27 

TurboTax Online 

Deluxe 

5 Using Turbo Tax for many 

years and it is the best 

Very easy user friendly set up for idiots like me 

Walks you through every line item and warns about potential errors 

Its not free like many others but worth it and you get what you pay for 

3550 206709338 2022-04-13 

01:04:33 

TurboTax Online 

Deluxe 

1 taxes Very disappointed said it was free the whole way through and then said they couldn't 

process without paying for it I get my very simple taxes done for free every year and 

unfortunately they filled up and couldn't take mine This seems like a very shady 

operation, the old bate and switch I hope more people make a complaint and I will be 

sure to tell people I know how this works 

3551 206709816 2022-04-13 

01:15:39 

TurboTax Online 

Deluxe 

1 FREE ISNT FREE, IS IT?? Get all the way through the taxes and then told because of a child tax form (which 

MOST people have) we can't use the free form Turbo Tax deserves to lose the lawsuit 

against it 

3552 206715268 2022-04-13 

03 04:16 

TurboTax Online 

Deluxe 

1 TurboTrash Compared to my parents' tax form, mine was significantly simpler, but I was still 

forced to pay $59 to file my taxes for "free free free free free free free free " Total 

waste of money, and an absolute scam 

3553 206715307 2022-04-13 

03 05:33 

TurboTax Online 

Deluxe 

1 i will never use turbo tax ever 

again 

turbo tax used to be completely free it is no longer free false advertising 

3554 206715520 2022-04-13 

03:11:24 

TurboTax Online 

Deluxe 

2 Another year of scammy 

tactics 

Another tax year, another year of Turbo Tax adding charges throughout the process 

that you can't revert "Free" is a complete lie They make the excuse that they only do 

"free" for the "most basic" I ensure you my tax returns are literally the most basic they 

come No dependents, no children, no donations, etc At this point I just use it because 

it's what I have always done and not because it offers any value Don't use this service 

if you have other options If you accidentally miss that they auto check an upgrade 

price box for you it cannot be taken back 

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(1-5) 

Review Title Review Text 

3555 206720694 2022-04-13 

09:06:19 

TurboTax Live 

Deluxe 

3 Turbo Tax is okay You have great products but deceptive practices You pair up with USAA, having us 

think it's a great deal Only to get informed afterward, there is an additional $39 charge 

on top of the upcharge from free to get credits, the federal government is giving us for 

free! You stop the free program for us that don't make much (under 40K) So, yeah, do 

better! 

3556 206726854 2022-04-13 

13:40:59 

TurboTax Online 

Premier 

1 If you file anything 

BESIDES a W2, go 

elsewhere 

Turbo tax is awesome when all I had was a W2, the free version was super useful in 

helping me file federal and state taxes with ease But man I am so frustrated with the 

fees associated with doing other simple things within a tax return I traded all of 3 

stocks in 2021, which meant I needed to fill out a new tax form to the IRS TurboTax 

knows this, and will charge you for "Premium Services" (which are total bs, didn't help 

me save anything and in fact cost me my whole state tax return providing these 

upgraded "services") So now, I cannot file at all without upgrading to TurboTax 

premium which should cost me about $150 off my federal and state returns TurboTax 

premium is probably great if you are itemizing your deductions, since it uses it's 

database to find you savings there However, if you take the standard deduction 

"Premium" is pretty much useless So basically, they charged me $150 off my return to 

provide me with the forms I legally needed to file my taxes So much for "free" 

services Just ridiculous I'm sure if you have a mortgage, that 1098 form will cost 

you around $100 just to fill it out I always wondered how services like this made 

money, now I know It's pilling useless fees upon a middle class tax filer that 

absolutely needs the forms to file their taxes correctly They're using your needs to 

take money out of your tax return 

3557 206728634 2022-04-13 

14:21:43 

TurboTax Live 

Self-Employed 

4 It is my go to After all the commercials for free, free, free, free!" The 300 I spent was 

disappointing However, e-filing is done and I am relieved 

3558 206733717 2022-04-13 

16:05:28 

TurboTax Online 

Deluxe 

1 No Free filing The offer was a free state and federal filing for simple taxes, that is not the case I was 

charged $110 for filing the most simplest of information 

3559 206736313 2022-04-13 

16:56:56 

TurboTax Online 

Deluxe 

1 Offered free return charged 

$59 

It is a scam, the offer is for a free return for easy taxes, I had only a W2 and they 

charged me $59 to file after I filled out all the documents 

3560 206739993 2022-04-13 

18:12:10 

TurboTax Online 

Deluxe 

3 Useful but Expensive Overall resourceful and easy to use However, filing fees are high and increases even 

more the closer you get to tax deadline Their $0 advertised filing fees is only if you're 

single, no dependents, no deductible nor itemizing anything 

3561 206741481 2022-04-13 

18:39:40 

TurboTax Online 

Premier 

4 Charges start to stack up 

higher and higher yearly 

It's frustrating that this organization is turning into a high pressure sales pitch of 

services and upgrades TurboTax is advertised as "Free" but, try as I might, I can't find 

any possibility of using this service for free The organization does a good job and is 

very convenient I think it has a good reputation outside of all the upcharges Take 

into consideration the business to customer relationship and take it easy on all the 

charges I'm happy to pay for the service but the charges start to stack up as I progress 

through my taxes Other than that, thanks for what you offer 

3562 206741489 2022-04-13 

18:39:53 

TurboTax Online 

Deluxe 

2 Easy to Use but Misleading 

on Price 

This product is pretty easy to use As for the price, very misleading Expected to do 

this for free since my taxes are easy to do, but was charged a whopping $108 Right in 

the middle of doing my taxes I get a pop up telling me if I want to continue filing I 

need the deluxe version of turbotax?!! I am considered low income If I would have 

known from the very beginning how much I was going to have to pay to file my taxes, 

this is DEFINITELY not the route I would have taken I am extremely disappointed 

with turbotax! Next year I will not make this mistake and will NOT use or recommend 

turbotax 

3563 206742084 2022-04-13 

18:51:37 

TurboTax Live 

Basic 

1 trash had a simple return and was charged $162 for getting absolutely no help 

whatsoever????? I thought this was a free service for simple returns Will not return 

3564 206751399 2022-04-13 

21:31:01 

TurboTax Online 

Deluxe 

1 Turbo Tax Are LIARS!!! We have been using Turbo Tax for several years and this year was a NIGHTMARE! 

This year you had my husbands pension info down as RailRoad instead of Automotive 

workers Union as it has been from the beginning, THEN it was put in TWICE!! SO I 

had to erase all of the other one and that was a bad dream! Trying to get help from you 

people is a joke!! BUT, the icing on the cake was being LIED TO all we have as you 

well know is SSI and a small pension so when Turbo Tax advertises that they do 

federal income tax for FREE we deeply appreciate that BUT then the question came up 

asking about insurance and I answered yes, I receive it through the Health care gov 

because I am Disabled and I filled out all the information MYSELF and to my surprise 

and joy our refund was more and that is great UNTIL we are told JUST BECAUSE I 

HAVE HEALTH CARE we are charged 54 00 + TAX, THAT IS NOT FREE, FREE, 

FREE!!! We were NOT told that UNTIL it was TOTALLY FINISHED!!! We will 

NEVER use you again and will tell ANYONE and EVERYONE that will listen how 

we were treated I guess lying is just the norm for you big companies, very sad 

3565 206752310 2022-04-13 

21:48:14 

TurboTax Online 

Premier 

1 Free file is not free Disappointed that I had to pay to file my taxes, and even though it said "free file", 

there was not a free file option 

3566 206760527 2022-04-13 

23:11:38 

TurboTax Online 

Deluxe 

5 I've been using Turbo Tax 

since 1984! 

Always easy, always accurate, always not free free! 

3567 206771319 2022-04-14 

02:36:27 

TurboTax Online 

Self Employed 

1 Money Hungry Tricksters I hate using turbo tax bc every step of the way is asking for more money or telling you 

to upgrade otherwise you can't continue Once you've spent hours on the forms and 

they say hey, its another $100 to do it correctly, you really have no choice but to 

continue The fact that it still comes up as a free service feels like a bait and switch to 

me, but I have no choice bc the IRS website doesnt work to show you any other ways 

to file for free They lock me into using it bc they have all my previous years info 

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Review Title Review Text 

3568 206777543 2022-04-14 

07:02:40 

TurboTax Online 

Premier 

1 Turbo tax is garbage Claimed it would be free just to charge money and keep coercing you to upgrade It 

was clear false advertisement and on top of that i had to give confirmation to have my 

information given to BANK and SBTPG which I read online they are just as bad as 

turbo tax Definitely the last time I'm using turbo tax 

3569 206780744 2022-04-14 

11:54:33 

TurboTax Live 

Deluxe 

3 Expensive for what is 

advertised as free 

Easy enough, just fill in the boxes It’s just expensive for something advertised as a free 

service 

3570 206788258 2022-04-14 

15:19:02 

TurboTax Online 

Deluxe 

1 MOST UNPLEASANT 

EXPERIENCE IN 30+ YRS 

FILING TAXES 

I AM VERY UNHAPPY!!! I'VE WASN'T ABLE TO FILE FOR FREE AS I DID 

LAST YEAR AND NOTHING IN MY LIFE HAS CHANGED I BELIEVED I WAS 

FILING FOR FREE UNTIL THE END WHEN ALL THE HIDDEN FEES WERE 

FINALLY MADE OBVIOUS THEN TOLD I WOULD NEED TO START OVER TO 

FILE FOR FREE VERY MISLEADING!!! FEES FOR PAYMENT METHOD 

ALSO HIDDEN TURBO TAX WANTED TO CHARGE ANOTHER $39 FOR THE 

PAYMENT METHOD I ORIGINALLY CHOOSE, I WAS SUCCESSFUL IN 

GETTING RID OF THAT FEE AFTER WASTING 30 MINUTES 

BACKTRACKING! I WILL NEVER USE TURBO TAX AGAIN!!! WOULD GIVE 

0 STARS IF IT WAS AN OPTION!!! 

3571 206793790 2022-04-14 

17:13:23 

TurboTax Online 

Deluxe 

1 Hustlers I WILL NEVER use turbo tax again They lure you in with promises of free filing and 

all the tax help u need But what they don't tell you is everything done costs and in the 

end there is no discount on nothing And never any help without paying extra 50 

bucks Rediculous 

3572 206797170 2022-04-14 

18:22:20 

TurboTax Online 

Deluxe 

1 tricky fees are terrible Forcing unemployment recipients $59 and not be able to use free version is 

reprehensible The unadvertised additional$39 to pay out of Fed refund is as well 

3573 206797831 2022-04-14 

18:37:50 

TurboTax Online 

Deluxe 

1 Terrible service Filing is easy sure, but they want to shove extra fees and services down our throat 

constantly, and just when you think you're done, they charge you 40 extra dollars for a 

service they offered for free???? DO NOT pay turbo tax with your refund, they WILL 

charge you for it at the end, without consent, and no way to back out of it???? 

3574 206800094 2022-04-14 

19:21:35 

TurboTax Online 

Deluxe 

4 Turbo Tax was convenient to 

use 

I had trouble getting my W-2's So I was filing April 14, 2022 I used turbo tax and it 

was easy to use I just didn't like that the fees was added on when I had chose one fee 

and it kept switching to another fee it wanted me to have I ended up paying $137 

when I thought I was only paying $98 $98 was so so for me but $137 Thats a lot 

when it advertises on tv as a commercial for free Nothings free in this world 

3575 206802455 2022-04-14 

20:03:29 

TurboTax Online 

Deluxe 

1 You guys suck I came for the free version and I ended up getting charged more than what I'll get in 

refunds Sincerely, go frick yourselves Not you specifically, the company I'm going 

to learn everything about taxes and the lines in between and never file with this 

company again 

3576 206803047 2022-04-14 

20:13:52 

TurboTax Online 

Premier 

2 Turbo Tax isn't free Turbo Tax likes to market as free but only applies to a small percentage of people that 

it would be It is convenient, but very misleading and constantly trying to upgrade you 

after saying declining multiple times 

3577 206803874 2022-04-14 

20:26:59 

TurboTax Online 

Premier 

1 TurboTax "Free" is a bait and 

switch 

Your services have become too expensive You have raised your basic package ~10$ 

every year for the last several years Also, your claim of "free" is a bait-and-switch 

scheme Only a very small percentage of users qualify for free taxes I am currently 

looking for other tax prep services to do my taxes in the future 

3578 206804178 2022-04-14 

20:32:02 

TurboTax Online 

Deluxe 

1 Not for regular, simple tax 

return folks 

TurboTax: Misleading, deceptive and cunning 

TurboTax have been for a while now, they don't need any trick to lure people in like a 

new Tax site Here is what was pain full and will make me switch next year ( after my 

8th return this year on TirboTax): Here is why:-

1) I wish they say clearly what products they have, what is Free means, what are all 

charges for Federal, what are all charges for State, for simplest return (like mine), and 

how it will get embalished with additional fee for more and more complicated 

returns 

why suddenly the State charges appear at the end ? 

2) Once you have started a person on a plan, don't come up with bogus reasons to 

bump them or cajole them to upgrade, or they are screwed (I was subjected to this for 

yrs), started with a plan and had to upgrade for some BS reason in the middle (Like 

this year, some midicare BS, and it was automatically resolved as soon as I upgraded , 

BS 

I wish they be transparent about what was the issue and how they resolved it (not just 

by upgrading it went away on its own) 

3) Nothing wrong with being transparent from the beginning about what plan and free 

edition covers exactly what and does not cover what ? and when you upgrade, say 

what was done as a result of upgrade 

4) If you are confident on your product and your services over the years, you don't 

need to play these petty tricks to lure people in Have confidence in your products and 

services 

3579 206809762 2022-04-14 

22:04:07 

TurboTax Online 

Deluxe 

5 Far From Free Too many commercials claiming it's FREE It's not 

That said the process gets easier each year, but still beings up questions for me 

3580 206813151 2022-04-14 

23:00:19 

TurboTax Live 

Full Service Basic 

1 TurboTax is false advertising The tax expert would ask me for documents I already gave them, and couldn't even 

quote me on the service cost I had filed with them because of their free simple tax 

return ads I ended up paying more then my tax refund 

3581 206813386 2022-04-14 

23:04:34 

TurboTax Online 

Deluxe 

1 Hidden Fees Wouldn't recommend using Turbo Tax, the 'Free' version has never been free They 

add so many hidden costs as you fill out the forms with no way to go back and change 

it 

3582 206814079 2022-04-14 

23:17:52 

TurboTax Online 

Self Employed 

2 it sucks i thought i was filing for free and at the end tod me it was 119 it was a rip off 

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Review Title Review Text 

3583 206814663 2022-04-14 

23:28:33 

TurboTax Online 

Deluxe 

1 TurboTax is a fraud Free? Yeah right They snake in every fee they can $149 it cost me What a joke 

3584 206817483 2022-04-15 

00:28:45 

TurboTax Online 

Deluxe 

3 TurboTax Sux They are determined to make you pay, even if you want to file with the free edition 

3585 206822945 2022-04-15 

02:22:31 

TurboTax Online 

Deluxe 

3 FREE? Not exactly but do 

you want to upgrade?!$$ 

FREE? Not exactly but do you want to upgrade?!$$ 

3586 206823422 2022-04-15 

02:32:54 

TurboTax Online 

Deluxe 

3 Got them finished Turbo Tax was easy to use I was just disappointed to see that they say Free, but you 

still have to pay It is really unexpected at the end 

3587 206824659 2022-04-15 

03:09:20 

TurboTax Online 

Deluxe 

1 Not impressed It was supposed to be free as a military member and yet they charged me $98 dollars, if 

it wasn't for my USAA account I should have paid $108 they'll always find a way to 

charge you 

3588 206824978 2022-04-15 

03:18:41 

TurboTax Online 

Deluxe 

4 User Friendly I like using the product, but I do not like that it is advertised as a free product and then 

in the end, it charges a silly fee of $39 00 because, there is an HSA account? smh 

3589 206825730 2022-04-15 

03:40:55 

TurboTax Online 

Premier 

3 Think I got jacked I previously drove for Uber/Lyft/DoorDash I haven't done so for two years, but I 

believe TurboTax was trying to include related self-employed forms this year 2021, 

but I could not delete them Also had to pay a lot for supposed free filing I also must 

pay to federal for the first time in my life Quite unhappy, though not entirely 

TurboTax's fault 

3590 206828504 2022-04-15 

06:08:17 

TurboTax Online 

Deluxe 

3 Turbo tax is convenient but 

they charged more than 

It was easy to use and convenient but they kept uping the price first it was free than 26 

something then 49 then 86 by the time i was finished it was 120 kinda angry and 

made me feel cheated a bit Nice and easy but they need to be more up front with the 

costs of using the software 

3591 206829123 2022-04-15 

07:27:50 

TurboTax Online 

Deluxe 

2 Extra Fees for everything Extra Fees for everything It's like flying a lost cost airline Especially annoying after 

all the ads about free free free Also annoying that my bank pushes TurboTax, but isn't 

one that you connect with to load forms (going to bring that up with them, too) 

3592 206833225 2022-04-15 

12:35:05 

TurboTax Online 

Deluxe 

1 Disappointed!!!!!!!!!!!!!!!!!!!! 

!!!!!! 

Bait and Swicth tactics They promise free filing until you get to the end of the process 

then hit you with fees RIP OFF!!!!!!!!!!! 

3593 206833553 2022-04-15 

12:44:47 

TurboTax Live 

Full Service 

Deluxe 

1 First and last time You advertise free filing, yet I just had to pay over $300 to file using your services 

Never again 

3594 206834673 2022-04-15 

13:17:43 

TurboTax Online 

Deluxe 

1 Extremely misleading, would 

never file with them 

This was my first time filing with turbo tax and I was excited to finally be able to have 

the tools to file my own taxes However, the prices were very misleading, especially 

for military personnel Everywhere I read it stated it was free for the military to include 

deluxe, however, when I completed my taxes I still had to pay the full amount for state 

and federal plus deluxe prices I will never file again through this company I tried 

reaching out to customer service and received no help 

3595 206835657 2022-04-15 

13:44:07 

TurboTax Online 

Deluxe 

2 Costly Started filling it all out with free version that's advertised and by the end of it they 

would not let me continue without giving them $150 of my return Will not use again 

3596 206836507 2022-04-15 

14 06:08 

TurboTax Live 

Full Service 

Deluxe 

1 Go to hell, TurboTax I started out with their TurboTax Live free program and ended up paying over $300 to 

have them file my taxes Horribly deceptive and awful company that turns a mandatory 

awful experience into a profitable hellscape 

3597 206837952 2022-04-15 

14:35:33 

TurboTax Live 

Premier 

1 Overpriced TurboTax was great last year, it was simple and here for the people I paid one flat rate 

to file my state and and federal, it included free identity theft protection, and they took 

the fee right out of my federal taxes at no extra charge! It was great! This year, not so 

much I feel as though I was nickel and dimed over everything $200 to file my federal, 

once I have my state taxes ready to go they then decide to disclose that they want to 

charge $55 this year otherwise those will be deleted Ok fine, that's shady TurboTax, 

I'll pay it but you've lost my respect Next its time to pay, not only did they sneakily 

include an additional $50 charge for audit representation and identity theft protection 

(which was a free benefit last year), they also add in another $40 charge as a 

processing fee to take the charges from your federal return, which they took care of 

with no issue last year Once advertised as the go-to free tax filing solution is now 

nearly a $300 ordeal, to do my own taxes, at that price I would rather drop them off to 

my local tax expert to file for me Stay far away from these crooks 

3598 206842810 2022-04-15 

16:24:12 

TurboTax Online 

Deluxe 

3 More expensive than you 

think 

I like how Turbo Tax walk you through everything, but if you get stuck you just get 

into a loop with no way out I had no idea how to correct my mistake 

It was NOT free I didn't know I was being charged until I tried to file Not worth the 

money as I could have used my military benefit and had someone else file for me for a 

lot less and would have saved me the headache 

I was afraid to use the support because I was afraid it was going to charge me even 

more 

3599 206846901 2022-04-15 

16:44:20 

TurboTax Online 

Premier 

1 Nothing about this is Free 

Not even close 

Kept getting emails about how it would be free Its not free It was never meant to be 

free The emails were just a way to get me to the website If i had more time i would go 

somewhere else 50 to fill each state and 90 for federal because i have 2 w2? I dont 

recommend this service to anyone Go to your local accountant Dont pay intuit They 

dont want to do you any favors other then take your money I will not be using this 

service next year and i will make it a point to talk other people to go somewhere else 

3600 206852958 2022-04-15 

17:20:04 

TurboTax Online 

Deluxe 

1 Turbo tax was NOT awesome This is supposed to be a FREE site for taxes but I ended up paying $149 after all was 

said and done This is a scam 

3601 206855705 2022-04-15 

18:23:07 

TurboTax Online 

Deluxe 

1 Overpriced Turbotax raises it's prices and adds more absurd up-charges every year It's absurd 

You can either advertise your service as "free" or you charge for the service You can't 

have it both ways 

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Review Title Review Text 

3602 206860300 2022-04-15 

20:09:02 

TurboTax Online 

Deluxe 

1 what a rip off Not only did we start a free return because of our income, but we had to pay just 

because we received a stimulus check $150 for a supposedly free product 

3603 206860895 2022-04-15 

20:20:15 

TurboTax Online 

Premier 

1 False Claims - Poor Support Took almost a 90 minute phone call (90% of it which i was on hold for) to identify that 

Turbo Tax has a program error where military members are having to pay for filing 

fees even though it is still advertised that it is free After asking for the company 

corporate contact information as well as the companies legal team contact information, 

i was finally provided a service code to redeem the filing as free This will require a 

full audit of the company to ensure all other military members filing were not scammed 

out of money due to this program error 

3604 206863836 2022-04-15 

21:22:09 

TurboTax Online 

Premier 

2 Software glitches! Overall, fairly easy to use Only had dividends and interest, yet still wasn't free 

(charged me $99 - very deceptive) BIG software glitch when checking the numbers -

the message was as follows: "Oops! It looks like we hit a snag " I could not file, and 

Turbo Tax's help desk was totally worthless Next year, I'll try a different software 

program 

3605 206865926 2022-04-15 

22:12:48 

TurboTax Online 

Deluxe 

3 Great but too much money to 

file!! 

Turbo tax advertises FREE tax returns Last year it was $29 95 to file state This year I 

paid $106 and I'm 87 years old! You should at least have a senior discount 

3606 206866066 2022-04-15 

22:16:04 

TurboTax Online 

Deluxe 

1 TurboTax Free is a scam While filling out the forms for TurboTax Free it kept pushing add-ons and upgrades, 

which was annoying But once I got to the end of the "free" tax return it wouldn't let 

me file unless I upgraded to deluxe This was because it prompted me to input 

information that was not apart of the "free" filing And when I just wanted to undo the 

forms it still wouldn't let me go back from deluxe to free So after a lot of frustration I 

finally decided to use the deluxe version and pay the $110 67 to file Only I come to 

find that they wouldn't e-file for me So I essentially paid turbotax for providing a 

"free" service for anyone else and then got shorted on the "included" services that it 

said that it would provide after over $100 in fees I would not recommend this scam of 

a product for anyone 

3607 206868132 2022-04-15 

22:55:13 

TurboTax Online 

Deluxe 

3 Most Likely will not use next 

year 

I used Turbo Tax because it was free - Now it is charging me $191 to file 

3608 206870417 2022-04-15 

23:46:29 

TurboTax Online 

Deluxe 

1 TurboTax Scammed Me This software gave me no other option than to pay for the deluxe version I couldn't 

figure out how to get get around it This is all because I was getting a life long student 

credit I seriously just wouldn't have claimed the credit but you all didn't let me move 

past that part I probably would of gained more if I didn't claim that and not paid for 

this "free software" The software would not let me file if I didn't do this It's a scam 

It's not free I don't make that much as it is and now my refund is only going to amount 

to 4 big macs TurboTax just has to be thankful the IRS is so confusing and terrifying 

or else they would not have a business Thanks Turbo Tax I'll just go to an accountant 

next time for the same cost and less headache 

3609 206873758 2022-04-16 

00:52:02 

TurboTax Online 

Deluxe 

1 Money Grab Every step of the way they ask you to upgrade In the beginning they make it seem like 

you would be able to do all the basics with the free (or even cheapest one) however 

once you are into it they suddenly inform you that they cannot do that unless you shell 

out $50 The only time it makes sense is for filing federal and state because its two 

different things but to not be able to add a simple form in that most people have now-adays without having to pay $50 is robber-baronesque I would much rather file my 

taxes by hand next year, or find an account because honestly it might be cheaper at this 

point, not to mention that at no point in this process did I feel confident that this was 

correct However I will not blame turbotax for that, that distrust most likely comes 

from the US Government and its extremely confusing way of doing taxes, which of 

course is different and more difficult than the rest of the world This, turbotax, is just a 

way to prey on people who are hoping to find a cheaper way to file their taxes as they 

already do not have a lot of money and then scamming them into paying more 

3610 206874485 2022-04-16 

01:01:22 

TurboTax Online 

Self Employed 

1 TurboTax is expensive and 

complicated 

TurboTax is advertised for free, but then once you get into doing the taxes there is fees 

upon fees to complete them using different tools 

3611 206877760 2022-04-16 

02:03:50 

TurboTax Online 

Self Employed 

1 "Free" Not Don't fall for 

it 

They told me it was free and then freaking charged me and didn't tell me until the very 

end I had gone through everything and it was too late to go back So I had no choice 

but to throw away HOURS of work, or just suck it up and pay them Such BS 

3612 206878312 2022-04-16 

02:17:00 

TurboTax Online 

Deluxe 

1 Misleading I wasted time filling out all my taxes thinking it would be free but realized I had to pay 

to file I thought I would only have to pay $59, but then when I got to the end it was 

almost $150 with fees I feel swindled and robbed 

3613 206878722 2022-04-16 

02:29:29 

TurboTax Online 

Deluxe 

2 False Advertising Advertised as “free guaranteed” but is definitely not free My return is simple and I 

still had to pay for it plus taxes, ironically 

3614 206879203 2022-04-16 

02:42:51 

TurboTax Online 

Deluxe 

1 It's getting worse, intstead of 

better! 

I have used TurboTax for several years now, and instead of improving, it is declining 

It has more gliches The log in is becoming more cumbersome, and when trying to pay, 

that is also becoming more of an issue It is constantly harassing you Continually 

trying to push you to the more expensive version The one year I truly only needed a 

free version, it prevented me from getting the free version It allowed me to go all the 

way through, but would not allow me to print it out, unless I pay Why advertise free, 

if your not going to offer a free version? I believe I will try the other brands next year, 

its not worth the headache Sorry 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3615 206879206 2022-04-16 

02:42:58 

TurboTax Online 

Deluxe 

1 Military discount didn't work I'm an enlisted active duty military and had to pay $59 to file my taxes (Deluxe 

version) It didn't give me any discount as advertised I don't think I'll use TurboTax 

next year since they basically lied It's not the money it's the false advertisement 

3616 206879589 2022-04-16 

02:56:32 

TurboTax Online 

Deluxe 

1 poor quality for cost yeah this is "free" but if you have ANY self-employment you end up paying a small 

dang FORTUNE to get anything filed correctly and you think "okay, sure, I'll pay the 

$50" and then like 5 screens later it's another $70 for another kind of filing it is 

ridiculous and so not transparent Not to mention so much of the NY State tax section 

was worded so unclearly with things around deductions -- nearly impossible to figure 

out what they're saying if you're filing for only living here for PART of the year And a 

lot of the student credit options were just sort of randomly presented and I 

accepted/took the deductions suggested but it's really hard to figure out what is in 

turbotax's best interest and what is in mine If I could afford to pay to do these I would -

- but I can't, that's why I'm here Needs to be way more accessible for being the "free", 

"accessible" tax service it markets itself as 

3617 206881490 2022-04-16 

03:51:39 

TurboTax Online 

Deluxe 

1 It’s not free It’s not free The site states it’s free but once finished I have to pay 

3618 206881776 2022-04-16 

03:57:31 

TurboTax Online 

Deluxe 

1 Hidden Fees for Low-Income 

Filers 

TurboTax is supposed to be free for any filer with under $75K in income, but there's 

hidden fees everywhere that are impossible to avoid or uncheck I am beyond 

frustrated that because I received a single unemployment benefit payment in 2021, I 

had to pay $50 to use TurboTax's "Deluxe" service I made less than half of $75K in 

2021, and the fee for filing the unemployment benefit comprised more than 10% of 

what the actual payment itself was 

The contract issued by the government to TurboTax to provide free services for low 

income filers is absolute garbage TurboTax got caught hiding freefile in search engine 

crawlers a few years ago Their new methods of extorting low-income filers are just as 

sneaky, horrible, and exploitative 

3619 206884131 2022-04-16 

06:42:25 

TurboTax Online 

Deluxe 

1 Deceptive All of the commercials on TV states that Turbo Tax is Free and I was charged $59 and 

then when I complained about them charging me I was officered $15 off but I still paid 

so it WAS NOT FREE 

3620 206889849 2022-04-16 

13:50:31 

TurboTax Online 

Premier 

3 why wasn't it free tons of ads and emails indicating free return but it sure was not! 

3621 206889973 2022-04-16 

13:53:45 

TurboTax Online 

Premier 

1 Increasing Fees ! I'm DONE 

with TT 

When I started with Turbo tax, the fees were reasonable Just like every other 

company, greed has taken over with TT as well Ads say one price, checking out with 

TT shows another I HATE DECEPTION Time to move to another tax service 

3622 206895046 2022-04-16 

16:03:54 

TurboTax Online 

Deluxe 

2 Predatory but Useful Nice user experience with helpful tips However, prompts purchases frequently and 

waits until you're about to file to tell you one of your credits (no matter how apparently 

simple) is too complex for the free/lower tier version Oh yeah, and then the state filing 

costs extra too They seem to be banking on the idea that you spent all this time 

inputting info so you'll be more likely just to cough up the money I will likely use a 

different service next time, one that doesn't have legal action taken against them for 

being so predatory 

3623 206897644 2022-04-16 

17:05:34 

TurboTax Online 

Deluxe 

1 I feel robbed!too many 

hidden fees!!! 

If I had done my taxes at hr block I would of paid 80 dollars Somehow with me only 

filling out my w2 form I accumulated a $147 fee I chose all of the free options and 

somehow I get this surprise fee which is a lot more than free I would not have care if 

it was a few bucks but 147 is cutting into my pockets Too many hidden fees just go to 

someone else at least you know what you would be paying for! 

3624 206900623 2022-04-16 

18:23:56 

TurboTax Online 

Deluxe 

4 added fees Right when you think you're saving money by using the "free" online version, there are 

"hidden" fees added Still a hair cheaper than other options, but maybe not for long 

Will definitely shop around a little next year 

3625 206902452 2022-04-16 

19:12:13 

TurboTax Online 

Premier 

1 Free Filing ? Google "Free taxes" turbo tax pops up #1 You are better off paying a human to do it 

and actually guarantee max benefits Instead, you are paying someone so you can do 

everything yourself Regret the past years using them and now I'm going to give my 

money to someone that does it for me instead of paying someone and doing it myself 

Won't be returning because of false advertising Remember that nothing is free It 

should also never be used in advertising 

3626 206902681 2022-04-16 

19:17:53 

TurboTax Online 

Self Employed 

3 Where is the free filing? You advertise free filing, but where is it? I am willing to pay for the convenience, but 

stop advertising it is free, when it's not 

3627 206903567 2022-04-16 

19:39:45 

TurboTax Online 

Premier 

1 Turbo Tax sucks You take advantage of people who have trouble with taxes and hide so many fees You 

advertise your service to be free and easy I understand some fees might be required 

but don't advertise it how you do when the total fees of my taxes ended up being 

almost $190 You guys are the absolute worst 

3628 206905280 2022-04-16 

20:23:17 

TurboTax Live 

Deluxe 

1 It was advertised as FREE!!! It said it was free to file Every Commercial said it was free to file Yet I was 

charged $1730 00 

3629 206908550 2022-04-16 

21:44:59 

TurboTax Online 

Deluxe 

2 Turbo Tax It's a fine way to file your taxes if you're really desperate However, it's pretty messed 

up that turbo tax prides themselves on being "free" and immediately starts the process 

with a $50 charge And then another The most messed up part is that they will charge 

you just for wanting to pay your taxes with your refund That's a charge It's 

unfortunate that they prey on young people who aren't sure how to do their taxes by 

making it "simple " A great business plan Thanks a lot 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3630 206908822 2022-04-16 

21:51:59 

TurboTax Online 

Premier 

3 TurboTax is easy to use, but 

can be costly 

The process was straightforward and did not take too long to complete While I would 

still recommend this to others, be aware of stocks when completing the return I was 

halfway through the process when it said I have to pay $80 to complete the Schedule D 

(Investments) part of the return, which I was expecting to be free Also, I had to pay an 

additional $49 to file federal and state taxes together, otherwise I would have to file 

my state separately (not through TurboTax) 

3631 206908897 2022-04-16 

21:53:42 

TurboTax Online 

Deluxe 

1 It was not free as advertised The services are not free as advertised I will not be using this service in the future 

3632 206909316 2022-04-16 

22:04:51 

TurboTax Online 

Deluxe 

3 easy enough to use, but file 

for free isn't really 

I clicked on the option to file for free, as my return is simple Yet the lowest price 

option I can select is $59 to file That seems like misrepresentation on the part of 

Intuit Turbotax 

3633 206914672 2022-04-17 

00:33:49 

TurboTax Online 

Deluxe 

2 hiddden fees says it's free, get done, and says I cant file unless I pay $110 

3634 206917348 2022-04-17 

01:46:27 

TurboTax Online 

Federal Free 

Edition 

1 They claim is free and charge 

for everything 

They claim is free and charge for everything Horrible 

3635 206921914 2022-04-17 

04:37:55 

TurboTax Online 

Deluxe 

1 Sneaking in the fees I finished up the free efile and they said I needed to upgrade to finished I decided to 

reluctantly because I was getting frustrated, but it said you could take it out of your 

refund, so I did it I then noticed when checking out, they throw in a $39 fee for 

having them take it out of my refund so $54 upgrade AND $39 "hidden fee" $93 

They should make sure you know before getting to the end and feel too frustrated to go 

back 

3636 206921919 2022-04-17 

04:38:23 

TurboTax Online 

Deluxe 

4 a little misleading I signed up for a free refund at the beginning and at the end I was forced to pay $59 

Then that changed to $98 This is the second maybe third time that I was not able to 

activate the free return last year I was told there was a glitch in the system and this 

year I'm faced with the same issue I would like a refund please 

3637 206923402 2022-04-17 

06:02:43 

TurboTax Live 

Premier 

1 Turbo Tax is a Joke I am Active Duty I literally went through the Military extension website (where it 

says that I can file for free) I did my own taxes and they still hit me with a $167 fee 

for using premium even though I was not using any part of premium I have had 

nothing but problems with this company and will not be using them next year 

3638 206926773 2022-04-17 

12:29:12 

TurboTax Online 

Self Employed 

1 FREE???? NOT FREE 

NOT FREE 

NOT FREE 

NOT FREE 

NOT FREE 

NOT FREE 

3639 206927265 2022-04-17 

12:52:19 

TurboTax Online 

Deluxe 

2 Very costly and its not FREE You say its free, but you will not release anything unless I pay 

3640 206931153 2022-04-17 

14:49:43 

TurboTax Live 

Deluxe 

3 Taxes It sure cost more every year and it sure is not free to file 

3641 206931373 2022-04-17 

14:56:30 

TurboTax Online 

Self Employed 

1 "Free" ahahaha Turbotax is a bunch of liars who have manipulative advertising After you are done 

entering all of your information they then charge an outrageous price 

3642 206932118 2022-04-17 

15:16:31 

TurboTax Live 

Basic 

1 Don't Use I thought this was going to be free Turns out, I had to pay 123 bucks This feels like 

misleading advertising There should be a point during the process of filing out the 

forms on the website that the filer is told that the free version is no longer being used 

3643 206932371 2022-04-17 

15:23:27 

TurboTax Online 

Deluxe 

3 Turbo Tax Review Turbo Tax is very easy to use Only issue is the advertisement of FREE FREE 

FREE 

None of it is FREE It never has been 

3644 206935250 2022-04-17 

16:39:02 

TurboTax Online 

Deluxe 

1 Advertise for one price and 

you pay another 

Turbotax focuses all their advertisement as "file for free today," but in reality you are 

going to spend 100 dollars minimum for federal and state filings Even if you select the 

free option they will offer additional questions and returns later on but in order for 

them to file you have to upgrade along the way I would hope they could just be 

upfront about the cost to file but once you've done the work they hit you with a charge, 

and at that point you just want it done 

3645 206937220 2022-04-17 

17:19:53 

TurboTax Online 

Deluxe 

3 Good, with concerns I have a standard and easy tax situation W2 income from one job File federal and 

state taxes Single After spending about an hour filling out the tax, I realized I was in 

the Deluxe product which costs $59 and then you have to pay $49 for State Looking 

at the difference between Free and Deluxe, I realize that Free should cover my tax 

situation But I read that I'd have to start from the beginning again 

So, I'm paying $108 because I was somehow in the Deluxe mode, and I didn't want to 

start from the beginning Will create a reminder for myself for next year to see how to 

get into "Free mode" from the start to determine whether that one is good enough for 

me 

3646 206937504 2022-04-17 

17:27:44 

TurboTax Online 

Deluxe 

3 Helpful TurboTax is helpful because it explains parts of taxes and walks me through it nicely 

There were some unexpected fees which were pretty frustrating While not as much as 

hiring a tax preparer, there didn't really seem to be much reason for the fees since I was 

working through the sheets Since it explained stuff I don't feel too bad about the fees, 

but after a while they'll be pretty far in the past costs to the company and should maybe 

be removed for the supposedly free version 

3647 206941000 2022-04-17 

18:55:14 

TurboTax Online 

Deluxe 

1 not free as advertised why do you advertise that it's free 'really free' to file when it's not 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3648 206942063 2022-04-17 

19:19:33 

TurboTax Online 

Federal Free 

Edition 

1 Misleading Representation 

for Free Filing 

I had to complete the return 2 times to avoid forcing an upgrade to deluxe for an 

additional 50 dollars just to get a $3 credit That should be optional NOT mandatory 

The customer should have a right to DECIDE if they want to take the credit and should 

not be forced to do so It is unethical to prey on customers by doing a bait and switch 

and hold the customer hostage What you won't do is FORCE me to pay to use your 

software WHEN I clearly meet the requirements to submit both federal and state 

returns for free This practice makes me question my relationship with intuit and 

makes me want to stop paying for subscription service for other intuit products I use 

Now I see why the Federal goverment is suing you 

3649 206944360 2022-04-17 

20:09:59 

TurboTax Online 

Deluxe 

3 It cost alot more than I 

thought 

It started at free and ended up costing over $100 to file ( 

3650 206946287 2022-04-17 

21:00:38 

TurboTax Live 

Deluxe 

1 Disappointed this year Turbo Tax was offered by our credit union It was supposed to be a free filing I ended 

up paying over $170 because of one form for the federal return and there was no 

option to not file the state form electronically so I was charged for that too I had 

already mailed in my state form and received my refund when I was charged for this I 

hope my state won't think I'm trying to file twice I'll have to reconsider using Turbo 

Tax next year 

3651 206946977 2022-04-17 

21:18:50 

TurboTax Online 

Deluxe 

1 Fuq you It's not free if you make people claim the foreign tax credit and then claim that as the 

reason for the need to upgrade to Deluxe 

Eat my cock and balls 

3652 206948691 2022-04-17 

22 08:15 

TurboTax Online 

Deluxe 

1 Disappointed Wasn't really happy with no being able to have the choice to use the free version and 

the higher taxes I seemed to owe in a pandemic, the more turbotax seemed to want to 

add and suggest fees Payment processing fees, turbo deluxe, turbo max I was already 

in the red and it kept asking for more money If this is like this next year, I may file a 

paper return or use another site the whole point is to have a smooth process-as long as 

you have all your documents and not to have an HR block type of hustled experience 

3653 206948947 2022-04-17 

22:15:48 

TurboTax Online 

Deluxe 

1 Extra fees They tell you it’s a free service but charge you fees 

3654 206949026 2022-04-17 

22:18:14 

TurboTax Online 

Deluxe 

3 Awesome if it was actually 

free 

Was a good experience and easy to follow Just advertised as free and cost $100+ 

3655 206950727 2022-04-17 

23 03:55 

TurboTax Online 

Premier 

3 I love how it's $89 free! all went well untill the free turned into $89 and where is the discount coinbase told me 

about and led me into your site to be taken advantage of????????? 

3656 206951621 2022-04-17 

23:31:00 

TurboTax Online 

Deluxe 

1 LYING PIECES OFCRAP YOU SAY FILE FOR FREE THEN FORCE CHARGE UPGRADES AT THE END 

YOU SUCK!!!!!!!!!!!! 

3657 206951664 2022-04-17 

23:32:11 

TurboTax Online 

Deluxe 

1 Never again Will not use you again Sucked me in with a free offer, which turned out to be 

bullpoop 

3658 206951811 2022-04-17 

23:37:00 

TurboTax Online 

Premier 

1 TERRIBLE SERVICE they boast about the service being free and here i am paying an additional 186 to file 

my taxes, turbo tax is awful and completely misleading 

3659 206952570 2022-04-17 

23 57:12 

TurboTax Online 

Deluxe 

3 TurboTax is aggravating I used Basic Free version to prepare my taxes, got all the way to the very end, after the 

review to make everything was correct - at which point I was notified that Basic Free 

wouldn't maximize my refund, so I decided the $54 upgrade to Deluxe was worth it 

After clicking that, they THEN tell me that the to file State was now $60, having not 

realized that the $54 was not actually the fee to upgrade to Deluxe, it technically said 

"file your federal return for $54 " AND I could "conveniently" pay for it out of my 

refund - for another $39 Very annoyed, I could not figure out for a long time how to 

go back and decline the Deluxe offer, searched all over and eventually found it in an 

FAQ - where I learned that to do so I had to CLEAR EVERYTHING and START 

OVER So I did Got back to the very end - chose NOT to upgrade because of the 

annoying hidden fees THEN was told I CAN'T file with Basic Free AT ALL because 

of my tax situation I've used TurboTax for years and loved its ease and simplicity, I 

don't know what changed about my taxes this time but I was extremely annoyed at 

TurboTax for the first time, hiding fees and pressuring me into things by making the 

alternative vastly annoying I abandoned TurboTax in disgust and tried two other 

online filing services - and to my dismay neither of them produced a refund anywhere 

near TurboTax claimed I finally crawled back here, entered everything a THIRD time, 

cursing TurboTax the whole way, and bit the bullet to pay for Deluxe I did at least 

realize I'd missed the option to avoid the $39 processing fee by paying now with a 

credit card - easy to assume it was yet another hidden/persuasive fee, but perhaps I'd 

just misread it in my haze of frustration the first two times 

So the overall impression: aggravatingly deceptive when your taxes aren't simple, but I 

cannot deny they manage to wring the highest refund out of the mess, compared to two 

other service comparisons I just hope they're not wrong 

3660 206953583 2022-04-18 

00:22:04 

TurboTax Online 

Deluxe 

3 Disappointing as a small 

buisness 

The amount of fees associated with filing my taxes is awful and cost me almost half of 

my refund Your guise and advertising of free filing makes it feel a bit wose Using the 

software is easy and it works, but I find your advertising misleading and the cost of 

your fees far too high 

3661 206954000 2022-04-18 

00:30:29 

TurboTax Online 

Deluxe 

1 scam services says its free, requires payments anyways if you decline they delete the progress youve 

made 0/10 designed by cocaine fueled monkeys who know that more dollars = more 

cocaine and so choose to scam people out of their dollars in order to acquire more 

cocaine 

3662 206954237 2022-04-18 

00:35:30 

TurboTax Online 

Deluxe 

1 You advertise FREE but it's 

never free 

You say file for FREE but it's never free It just cost me $108 00 

You lied Wasn't there a class action lawsuit about this? 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3663 206954970 2022-04-18 

00:52:58 

TurboTax Online 

Deluxe 

2 Won't Use Again I do not appreciate the nickle and diming If you say free or a set price let's stick with 

that Also, if you say $20 off for being with a particular company Then it should be 

$20, not $10 My bad for waiting until the last minute this year 

3664 206955046 2022-04-18 

00:54:38 

TurboTax Online 

Deluxe 

2 Money Hungry Constantly pushing the upgrade version throughout the whole process even though its 

advertised as free Then when I finally got to the end it forced me to pay $108 even 

though I selected the free version 

3665 206955285 2022-04-18 

01:00:02 

TurboTax Online 

Deluxe 

1 Too many extra fees I originally tried to file for free and then most of the way through my return turbo tax 

told me I had to pay for deluxe to claim the American Opportunity Credit for my 

education expenses I went ahead and got deluxe because I figured the 2000 dollar 

credit would easily offset the 60 dollars to claim it Turbo tax then told me "don't 

worry, don't get out your payment methods, pay for deluxe out of your refund " So I 

did that and then it was 40 extra dollars, and very difficult to go back and change 

payment method for deluxe Then turbo tax told me it was 50 dollars per state to file 

my returns, and I had to file for two states So instead of filing for free like it was 

advertised turbo tax made me pay 200 dollars Very unsatisfied and will never use this 

software again 

3666 206957518 2022-04-18 

01:53:42 

TurboTax Online 

Self Employed 

1 thought it was free!!!! it turns out turbo tax is not free but its whatever anybody associated with taxes are 

crooks 

3667 206957671 2022-04-18 

01:57:16 

TurboTax Live 

Deluxe 

1 Scammers Your business practice is sh*t You claim your free but I had to pay for deluxe just 

because of the lifetime learning credit I think is complete that I had to pay just cause 

of the Lifetime Learning credit You claim the reason of this is because Turbo Tax 

basic doesn't have the proper forms Then how did I put in info from the 1098 T in the 

first place? 

Complete scam never using your site again 

3668 206957748 2022-04-18 

01:59:03 

TurboTax Online 

Premier 

4 It was a good experience but Product is good and almost as advertised Had no problems entering my information 

and getting to my taxes My only question is, "Where is the FREE, FREE, FREE, 

FREE, " I see in all the ads It never was an option, in fact there were several 

opportunities to spend your money 

3669 206958506 2022-04-18 

02:19:16 

TurboTax Online 

Self Employed 

1 TurboTax Price Gouges and 

Misrepresents 

TurboTax Price Gouges and Misrepresents; you are told you have a free state return, 

and then you're charged anyway You decline the add-ons, and they add they charge 

them for you without your consent or your returns are held hostage 

3670 206960922 2022-04-18 

03:32:51 

TurboTax Online 

Deluxe 

1 excessive windows that hide 

what is going on 

too much smoke and mirrors it was supposed to be free its not you lied won't tell me 

cost up front it could be so much simpler, not a one hour cartoon show you do it to 

hide what you are going 

to charge never again!!!!!!! 

3671 206961716 2022-04-18 

04:01:05 

TurboTax Online 

Deluxe 

1 It is NEVER free - forced me 

to buy Deluxe 

Turbo Tax is never free and borders on false advertising They forced me to buy the 

Deluxe version for $59 (plus the state for $40 which it never even mentioned) all to 

receive a $2 (yes TWO dollar) refund for some IRA I had The only way to correct it I 

found was to clear EVERYTHING and re-enter all my tax info, only to find even after 

I purposefully tried to leave the $2 retirement credit off, it still forced me to buy the 

Deluxe version I should have been able to use the free one since I did a standard 

deduction anyway with literally nothing special entered or selected, just basics like 

income info It's a shameful business practice Then the fact they coax people into 

paying for these charges from their refund, for a $39 fee, shows what type of company 

they are Last time I ever use Turbo Tax 

3672 206962098 2022-04-18 

04:18:56 

TurboTax Online 

Deluxe 

1 charged for a "free file" I was charged 90 to file a free file, and I didn't have to pay taxes or get any taxes back 

3673 206962201 2022-04-18 

04:23:08 

TurboTax Online 

Deluxe 

1 Scam Offers free service and charges $150, absolute scum 

3674 206962539 2022-04-18 

04:40:54 

TurboTax Online 

Deluxe 

3 I didn't appreciate the hidden 

fees 

Because the free turbo tax didn't have a way to file a 1099-NEC form, it stole about 

half my return Instead of getting all my return, $199 00, I had to pay $98 00, so I only 

get $101 00 One form shouldn't cost $98 00 I think I was charged two fees all 

together I suspect there is no real free TurboTax It's a bait and switch! 

3675 206962949 2022-04-18 

05:08:00 

TurboTax Online 

Deluxe 

2 Disappointed with Services The commercials, banners, and barrage of advertisements all tell lies that this service is 

free There are fees associated with areas, never mentioned in the beginning of the 

processing into the filing Then there are fees added for the simplest of 

accommodations 

3676 206962982 2022-04-18 

05:10:22 

TurboTax Online 

Deluxe 

1 TurboTax is a scam! I was told Federal return service was free and CA state return would be about 50 

dollars It was 150 dollars before it was over, and no matter how many times I refused 

the offers for services, they gave it to me regardless, or said I needed to start the 

process over from the start, at which point they would probably do the "bait and 

switch" thing again! I had 6 jobs last year and did not have another half of a day to 

input the information again, so I had to pay these crooks who blatantly took advantage 

of COVID Pay a real tax advisor if you need it, or do it yourself, but please do not 

support people who steal money from hard 

working people like you and me! 

3677 206963073 2022-04-18 

05:15:41 

TurboTax Online 

Deluxe 

3 Misleading I don't like the fact that Turbo Tax states you can file for FREE when in the end it 

never is! I do however appreciate the side bar information 

3678 206964901 2022-04-18 

09:10:04 

TurboTax Live 

Basic 

1 No Such Thing as FREE I didn't get my free return, and when I continues with my military usaa discount, it was 

not applied and overcharged me to process my return! I will never use this program 

again! 

3679 206971337 2022-04-18 

13:47:37 

TurboTax Online 

Deluxe 

1 Turbo tax is a fraud!! I have used for years- but this year is different I'm retired- simple taxes The ads 

repeat over and over- simple filing is free- well- its not- the forms prods you the entire 

way to upgrade- and then at the very very end- somehow the bill was over $100 00 I 

will NEVER NEVER NEVER US TT AGAIN!! 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3680 206971637 2022-04-18 

13:54:09 

TurboTax Online 

Deluxe 

1 when it comes down to it, 

nothing is FREE 

Advertised as free for simple returns just have a simple HSA (from having health 

insurance), and needed to upgrade to the 59 dollar version, then with the 39 dollar fee 

to take from return, almost half me rebate goes to other parties, was extremely 

disappointing now I smh when I see a turbo tax add 

3681 206973267 2022-04-18 

14:25:23 

TurboTax Online 

Premier 

1 TurboTax are scum Force you to pay despite advertising as free all over the place Should be charged with 

false advertisement $40 to pay with my return, seriously? Blow me you corporate 

lobbying arses 

3682 206974460 2022-04-18 

14:44:15 

TurboTax Online 

Deluxe 

1 Horrible Product, Scam! It is a horrible product and a horrible company, they will offer you a free filing, make 

you waste your time filling all your information and then force you to upgrade to file 

If I knew this when I started, then I would have looked for other companies too 

3683 206975850 2022-04-18 

15:10:08 

TurboTax Online 

Self Employed 

3 Pricing For years now, you promote free services, but you charge over 100 dollars just for me 

to do all the work Even when you don't use help from an expert, your paying a lot of 

money 

3684 206976062 2022-04-18 

15:13:38 

TurboTax Online 

Deluxe 

2 they lie about free services It's not FREE, turbo tax does not make it easy like they say, I guess it's cheaper than a 

dirty accountant 

3685 206977776 2022-04-18 

15:43:01 

TurboTax Online 

Deluxe 

1 UPSET During a Pandemic, I was told it was free, then it was 49 00, then it ending up being 

139 00, wow and I am a cancer patients struggling throw it and this UGH 

3686 206978075 2022-04-18 

15:48:39 

TurboTax Online 

Deluxe 

1 Turbo tax was supposed to be 

free 

Never again this was supposed to be free and I couldn’t go without paying 

3687 206978707 2022-04-18 

15:59:36 

TurboTax Online 

Self Employed 

2 its not free I see the adds say its free but when you do it it come up that you have to pay 

3688 206979961 2022-04-18 

16:22:12 

TurboTax Online 

Deluxe 

2 Very Sneaky Fees Turbotax loves to tout free but that is far from the truth It is an easy platform to use 

but there is zero disclosure that Turbotax processes a $39 00 Fee for paying them on 

top of the $59 00 fee for filing out of the return that comes to the taxpayer Essentially, 

it is short term loan shark lending against the payment coming back from the IRS to 

the taxpayer Either pay the piper or use their "preferred credit card partner" so they 

can get more kickbacks from third parties while the taxpayer has to make the decision 

to pay a surprise fee that is never disclosed through the whole process until the 

documents are ready to be filed Very opaque and underhanded way for collecting fees, 

consumers beware 

3689 206980153 2022-04-18 

16:25:29 

TurboTax Online 

Deluxe 

4 Very quick and easy to use I like using TurboTax over other methods so far because it's very convenient 

However, a program that overly advertises itself as free sure does try to charge its users 

midway through filing for features that seem like it should already be incorporated If 

the prices and fees were disclosed upfront, maybe it wouldn't feel as scummy when I'm 

20 minutes in and the threat of online identity theft is promised to be covered if I 

cough up another $40 

3690 206981509 2022-04-18 

16:49:01 

TurboTax Online 

Deluxe 

3 false advertising I'm beginning not to like turbo tax, because of false advertising I thought it was 

supposed to be free 

3691 206982191 2022-04-18 

17:00:28 

TurboTax Online 

Deluxe 

3 Functional, but sometimes 

misleading, unresponsive 

I could not e-file this year because TurboTax flagged my W2 for an error (duplicated 

localities for box 20 in local income tax) The county where I work charges two 

separate local taxes, both of which are reported on separate w-2s TurboTax would not 

let me e-file with this completely accurate information 

I continue to be disappointed by the misleading wording in TurboTax's advertisements, 

claiming free services when in fact it costs a significant amount of money to complete 

the process Also, the language on the marketing opt-ins is misleading Nobody wants 

to be tricked into signing up for an email list 

3692 206985367 2022-04-18 

17:56:34 

TurboTax Online 

Deluxe 

1 its awful I did my normal taxes and i know for a fact i wasn't supposed to owe anything i also 

know that i didn't do any of my retirement stuff on my own when i got job they would 

either auto put my retirement stuff or i wouldn't have it and while filing turbotax would 

not let me finish my taxes without upgrading because of the retirement stuff that i had 

no consent to that i lost a lot of my return because they made me upgrade i also 

couldn't get help through calling or the help chat without upgrading this is not a free 

tax return website to use it only cares about money and messing with people 

3693 206986657 2022-04-18 

18:20:37 

TurboTax Online 

Deluxe 

1 Charged to file Charge to file free I'm 21 years old I ended up having to pay for $59 because of a form 

I got from an early withdrawal from my IRA because of covid and then after that they 

charge me $39 to take it out of my tax refund and I get $200 thanks TurboTax 

3694 206986829 2022-04-18 

18:23:33 

TurboTax Online 

Federal Free 

Edition 

2 not enough options i was charged $29 before i even was allowed to file even though i clicked on the free 

edition i did not have old records that was asked of my from the previous year i dont 

think it should matter to turbo tax about the previous years because i simply paying the 

website to send off my records, and if there is an problem the IRS is sure to let me 

know anyway and because im not sure why it was asking me about a form i never told 

turbotax i had, now my fingers are crossed about it getting to the IRS correctly 

3695 206987785 2022-04-18 

18:40:29 

TurboTax Online 

Deluxe 

1 It’s ok I kept getting emails saying I could file for free but it was $59 

3696 206990738 2022-04-18 

19:35:00 

TurboTax Online 

Deluxe 

1 TurboTax is overrate and 

over priced 

It is unbelievable how TurboTax is advertised as FREE when in reality it upcharges 

for everything I had to file as part resident and although I did not owe any taxes in 

one state I STILL had to pay $49 LAME 

3697 206992012 2022-04-18 

19:57:12 

TurboTax Online 

Self Employed 

1 Didn't love it one bit! I found it absolutely outrageous with all of the additional adds on being advertised 

when this is promoted as a free tax filing service Especially when you HAVE to 

upgrade to do certain things like adding deductions as a self-employed person I've 

done my taxes with TurboTax for 5 years now, and if I wasn't an idiot who put off 

filing to the last minute I would have gone elsewhere Also, when you tell someone a 

customer service rep is going to call them in 5 minutes, they should actually eventually 

end up calling that person 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3698 206992291 2022-04-18 

20:02:40 

TurboTax Live 

Self-Employed 

4 I THOUGHT IT WAS 

GOING TO BE FREE 

I DID NOT NEED ANY HELP FROM A TAX EXPERT AND WAS SURPISED 

THAT I HAD TO PAY ALMOST $200 FOR THE SERVICE I THOUGHT IT WAS 

FREE 

3699 206992839 2022-04-18 

20:08:53 

TurboTax Online 

Premier 

3 TurboTax is average, and a 

bit costly 

I really don’t like the way you word ‘FREE’ As an enticement It gives people the 

impression that there’s a way to get a Iess costly way to file their taxes 

3700 207013899 2022-04-18 

21:00:48 

TurboTax Online 

Deluxe 

1 Last time I use Turbo Tax After the government and state took what little refund I did get after working 40 hrs a 

week 5 days a week for the last 40 years; Turbo Tax took their fair share with fees 

when this was supposed to be FREE I almost broke even on my $343 refund - $147 

Turbo Tax Fees = $196 which the State of Michigan then took their cut of $192 For 

all of my hard work, I received a refund of $4 What does that say about our country 

and government these days? 

3701 207019192 2022-04-18 

22:10:50 

TurboTax Online 

Self Employed 

1 You begin at "Free," but end 

up paying hundreds! 

The many up-charges (fees hidden at the beginning) from the initial promised "Free" 

are staggering Moreover, the interface is--at key points in the process--difficult or 

impossible to navigate, requiring lots of editing on prior work 

3702 207023046 2022-04-18 

22:27:49 

TurboTax Live 

Premier 

2 Works Way too overpriced for what it is So much for free huh! 

3703 207023656 2022-04-18 

22:36:24 

TurboTax Online 

Premier 

3 fees and pricing the way the program goes about suggesting pricing and packages makes an already 

irritating process more irritating everything is free until its not, and then there's a 

random charge added additionally 

and not sure how confidential this review process is if i have to give my email 

3704 207025195 2022-04-18 

22:45:38 

TurboTax Online 

Self Employed 

4 TT is great Long process But fun I thought it was free I am retired on Social Security Maybe yo 

can have a Senior Discount 

3705 207025962 2022-04-18 

22:56:10 

TurboTax Live 

Premier 

1 You lie that you can do your 

taxes free 

I don't believe I will use this service any mor after this year as you change your price 

and lie that you can file for free and I don't believe that it is correct I believe that what 

you do is a criminal act 

3706 207026584 2022-04-18 

23:05:26 

TurboTax Live 

Self-Employed 

1 Turbo Tax is ok Everything is ok but then they advertise that its free to file when in reality it's not I 

had to pay more than $300 for this service Turbo tax gives false advertisement 

3707 207026621 2022-04-18 

23:05:51 

TurboTax Live 

Deluxe 

1 RIP OFF File for free Now pay 114 Now pay 114 +49 Now pay 114+49+54 Now pay an 

additional 39 for us to pay from your return Oh and now you have to go to your state 

website and make your payment yourself, after you pay us to file for you 

3708 207026708 2022-04-18 

23:07:01 

TurboTax Online 

Deluxe 

1 False advertisement Told me 

i could file for free 

They told me i could file for free and then charged me almost $150 on a simple return 

3709 207026820 2022-04-18 

23:08:49 

TurboTax Online 

Deluxe 

1 I'm not a fan TurboTax always advertises free filing but it always costs me at least $50 every time 

3710 207027210 2022-04-18 

23:14:49 

TurboTax Online 

Deluxe 

1 would rate 0 stars They say 100% free until you claim a credit then they add on $150 to claim the credit 

3711 207027232 2022-04-18 

23:15:10 

TurboTax Online 

Premier 

1 didn't give me the discount 

they said they would 

i was told it was free for military but made me pay on top of that it took me a good 3 

day to get to summit my taxes 

3712 207027523 2022-04-18 

23:19:32 

TurboTax Online 

Deluxe 

1 Did not like this year's 

version!!!!!!! 10+ years 

At Costco you could get Turbo Tax for $49 00 with one state free I had to pay 

$108 00 - with my CA return being $49 00 Also, I like to save as I go along and 

there was no tab to let me save 

3713 207027802 2022-04-18 

23:23:45 

TurboTax Online 

Deluxe 

1 you fuckking suck and you're 

fuckking misleading 

none of this was fuckking free or easy fuckk you you fuckking vultures 

3714 207029055 2022-04-18 

23:43:11 

TurboTax Online 

Deluxe 

1 TurboTax is not awesome! They use marketing to trick people into paying for services that would usually be free 

This year I was charged for being self-employed and for filing my state taxes, which in 

the past I never had to pay for It would have cost less to have a CPA do it for me 

This is the last year I file with turbo tax 

3715 207029275 2022-04-18 

23:46:18 

TurboTax Live 

Deluxe 

1 worst says free returns then charges you a ton no help when you request it 

3716 207029910 2022-04-18 

23:55:37 

TurboTax Online 

Deluxe 

2 Tricky tricky TurboTax They love to wait till the end of filing to tell you that you have been using the paid 

version and not the free one 

3717 207029958 2022-04-18 

23:56:16 

TurboTax Online 

Deluxe 

1 Super confusing I google and tried to do the free version this year but no it made me do the turbo 

deluxe version and ended up charging me $103 00 at the end and would not allow me 

to swich to the 'free version' super disapointed and upset My taxes were simple and I 

did not earned enough money to afford to pay a fee Very deceiving 

3718 207030434 2022-04-19 

00:03:27 

TurboTax Live 

Deluxe 

1 TurboTax is TRASH They advertise as free, and it never ends up being that False advertising After 

checking, HR Block is cheaper! Go there! After doing y taxes here I was told that I 

needed to pay per state Then, right before I filed, I was charged an additional $109 for 

"Deluxe" because of some selection they did not tell me about before They try to trick 

you into just doing it! Go elsewere 

3719 207031189 2022-04-19 

00:14:48 

TurboTax Online 

Self Employed 

1 turbo tax lies I dont understand why it says its free and i always have to pay 

3720 207031190 2022-04-19 

00:14:49 

TurboTax Online 

Deluxe 

1 I can't stand these people Their "free" service is never actually free They always come up with an excuse to 

upgrade my services, and then they try to sell me every add-on they can think of 

They're just like car salesmen, only you never see their faces 

3721 207031861 2022-04-19 

00:24:44 

TurboTax Online 

Deluxe 

1 Charges me every time End up wirh a bogus charge for filing every time I use free version 

3722 207032036 2022-04-19 

00:27:15 

TurboTax Online 

Deluxe 

1 NOT FREE These con artitst lead you to believe its free and then only after an hour of work do 

they spring it on you that they are liars and it isnt 

3723 207032291 2022-04-19 

00:30:38 

TurboTax Online 

Deluxe 

1 Gave me a headache Wants to take all of your money for no reason Why advertise as free? I will find a tax 

person for next year 

3724 207032775 2022-04-19 

00:37:15 

TurboTax Online 

Premier 

2 tricks you to paying | none of 

it is free $$$ 

You state that you can process portion of the taxes for free which is not the case 

3725 207032853 2022-04-19 

00:38:21 

TurboTax Online 

Deluxe 

1 terrible, you trick people into 

thinking its free 

terrible, you trick people into thinking its free I will never use Turbotax again!!!! 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3726 207033541 2022-04-19 

00:48:27 

TurboTax Online 

Deluxe 

2 You can do this for free 

elsewhere 

Just when you think its free they get you to upgrade just when you think the upgrade 

is reasonable they slam you with fees If it had not been for all the hours I wasted 

trying to get this done I would have just gone to a different site, 

3727 207034054 2022-04-19 

00:55:31 

TurboTax Online 

Deluxe 

1 not happy you claim to be free but are not And when I try to go back and delete a form, it does 

not allow it 

3728 207034771 2022-04-19 

01:06:09 

TurboTax Online 

Deluxe 

1 terrible Told me I could file for free and the last step gave me no option but to select deluxe 

when I’m a 20 year old with simple taxes ridiculous 

3729 207035258 2022-04-19 

01:13:12 

TurboTax Online 

Deluxe 

1 No funny I wanted to use the free, but you changed my order and then I had no option but had to 

pay for the upgrade That’s baiting and switching and wrong 

3730 207035561 2022-04-19 

01:17:33 

TurboTax Online 

Premier 

1 Scam Lets you go through the whole process pretending to be free then charges you at the 

last minute for some arbitrary form 

3731 207036003 2022-04-19 

01:24:05 

TurboTax Online 

Deluxe 

1 Scamming in 2022 I've been using turbotax for YEARS and always enjoyed that it was helpful and FREE 

(as advertised) This year they are charging me TWO HUNDRED DOLLARS to file 

which is a rip-off and wouldn't let me select the free plan anymore Of course they 

don't tell you this until the tax deadline so you have no choice but to pay a crazy 

amount I have used turbotax for years now and have recommended it to everyone I 

know, but no more Beware! 

3732 207036007 2022-04-19 

01:24:06 

TurboTax Live 

Self-Employed 

1 Absolute Scam of a Company Absolute scam of a company The FBI should flashbang their headquarters and arrest 

everyone who has ever worked there for fraud Like what idiot would actually give this 

scam of a company a good review "FILE FOR FREE" - oh wait, but that costs extra 

and so does that and so does that Oh wait, you can't file your state and federal for free, 

oops forgot to include that in the advertisements SCAM SCAM SCAM 

3733 207036930 2022-04-19 

01:39:01 

TurboTax Live 

Basic 

1 LET'S TALK ABOUT FEES This being the last day to file taxes, and absolutely no other recourse in my perview, of 

course i decide to go with the same craptastic software i was i was forced into last tax 

season i am no longer suprised to hear of the growing class action suit against 

Turbotax, seeing as they just took special care to bend me right over and bang me with 

a train of lovely, lovely fees, to the tune of $157 or so i have proper documentation, 

and will be in touch with those as soon as possible about joining in on the happening 

litigation free my fat ### 

3734 207037286 2022-04-19 

01:44:49 

TurboTax Online 

Deluxe 

1 TURBOTAX IS TRASH I KEPT SELECTING FREE VERSION AND ENDED UP PAYING 150 DOLLARS 

FOR DOING EVERYTHING MYSELF WHY SAY ITS FREE IF YOU STILL 

TAKE MY MONEY LIARS AND CHEATS 

3735 207038042 2022-04-19 

01:57:20 

TurboTax Online 

Self Employed 

1 Turbo is tricky No help at all this year from turbo I basically looked everything up in IRS! My self 

employed turbo was not free as they advertised! Last year I was charged twice! So why 

did I stay with them this year? Hoping someone there will read this and help! 

3736 207038060 2022-04-19 

01:57:37 

TurboTax Online 

Deluxe 

2 Turbo Tax is Less Awesome 

Than It Used to Be 

Filing with you guys used to be free, now I have to pay You still advertise as being 

able to file for free But that option is no longer presented Not cool 

3737 207038179 2022-04-19 

01:59:24 

TurboTax Live 

Basic 

1 AIN'T (CUS WORD) 

FREE!!! 

FRIST OF ALL ,AINT (CUS WORD) FREE SO PLZ STOP WITH THE FALSE 

ADVERTISMENT I'LL BE GLAD ONCE THE MIGHTY U S ADOPTS CANADA 

WAY OF DOING TAXES WERE THE GOV DOES THE TAXES FOR THE 

CITIZENS SINCE THE HAVE ALL THE (CUS WORD) INFO ON HAND ALEADY 

AND CUT OUT THESE BLOOD SUCKING MIDDLEMEN!! 

3738 207038192 2022-04-19 

01:59:35 

TurboTax Online 

Deluxe 

2 fees at the end great till you add in all the fees at the end so much for free would have been 

cheaperjust to buy it 

3739 207038287 2022-04-19 

02:01:33 

TurboTax Online 

Federal Free 

Edition 

1 tricking people to thinking it 

is free 

You start out free and then they say you need to upgrade in order to enter a certain 

form 

3740 207038533 2022-04-19 

02:06:34 

TurboTax Live 

Self-Employed 

4 Turbo tax is good, but costly Turbo tax is my go to because of ease of use and they have plenty people that help you 

within a reasonable amount of time But they sure love to nickel and dime you to death 

with all the added fees and services The turbotax "free" is definitely not free unless 

you get the absolute no frills version I definately recommend them for anyone that 

needs to do their taxes in a crunch, but if the price goes any higher I might have to 

switch services 

3741 207038650 2022-04-19 

02:08:32 

TurboTax Online 

Deluxe 

1 Fees I thought TurboTax was free I ended up paying near $200 in fees Horsepussy 

3742 207038710 2022-04-19 

02:09:50 

TurboTax Online 

Deluxe 

1 TurboTax; same as always I've used this service in the past and others that don't have all this fancy UI going on 

Turbo tax is predatory, I thought things has changed when I got numerous emails 

about their "free" state and federal Ended up paying almost $200 out of my already 

very small refund Nothing has changed here, I will continue to use a different service 

going forward 

Also, why are you asking me how I am; this is a tax service not a therapy session 

Waste of time and resources 

3743 207038917 2022-04-19 

02:14:18 

TurboTax Online 

Deluxe 

2 2021 tax yeAR t was easy to use but I hate that they charged $40 to take the $60 payment for using the 

extra services RIP OFF Totally free my a$$ 

3744 207039198 2022-04-19 

02:19:59 

TurboTax Online 

Deluxe 

2 Deceitful practices If you are a student and try to file for free, which it claims will happen, it will cost you 

because I had a 1099-q form to complete it charged me $49 federal and $49 State For 

a lousy FORM! Next year, I'll try H&R block 

3745 207039462 2022-04-19 

02:24:32 

TurboTax Online 

Deluxe 

1 worst experience filing tax 

return 

says file for free but at the end makes me pay $66 and doesnt even use my tax return 

because i only made $39 so i had to spend the last 60 in my bank account just so i 

wouldnt get fined for not filing on time i hope this company burns to the ground 

terrible customer support the live chat that i ended up paying for couldnt even connect 

me to a live person i want a refund but i know this stupid company is just gonna give 

me the run around on why i had to pay so theres no point in trying never using this app 

again worst expience of filing my taxes ill be switching back to h&r only reason i went 

through with turbo tax this year is because they already charge my card if i could give 

0 stars i would 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3746 207040024 2022-04-19 

02:35:02 

TurboTax Online 

Deluxe 

1 MISLEADING They tell you its free, then they tell you its $59, then another $47, then at the very end 

it jumps up to $147 somehow At that point, your ready to get it over, and they know 

this So yeah, very misleading 

3747 207040323 2022-04-19 

02:40:12 

TurboTax Online 

Deluxe 

1 TurboSuckTax They tell you it's free to file ITS NEVER FREE TO FILE 

3748 207040635 2022-04-19 

02:47:20 

TurboTax Online 

Deluxe 

1 This is a scummy business You should make it very clear what is covered in your free plan before starting HSA 

accounts are not listed as an item not covered under the free plan Also, you don't 

advertise that choosing to pay for your services with my refund actually costs an extra 

fee I didn't know until I was about to finalize 

3749 207040969 2022-04-19 

02:54:06 

TurboTax Online 

Deluxe 

1 Should let you know they'll 

be charging you 

Of course this won't show up on the site LOL but it should be clear before you get so 

far in you're going cross-eyed that you'll have to pay for a service you thought was 

free 

3750 207041034 2022-04-19 

02:55:20 

TurboTax Online 

Deluxe 

1 Turbo Tax is NOT 

free!!!!!!!!! 

I tried from the very beginning to use the free option, and thought I was using the free 

option, and it still charged me $160 something to file taxes, which I had to pay in 

When I tried to speak with an agent to help me file free, it tried to charge me to use 

that, so I was stuck paying $160 on top of the $1600 some odd dollars I had to pay in 

to the feds I do not recommend This is STUPID! 

3751 207041037 2022-04-19 

02:55:24 

TurboTax Online 

Deluxe 

1 TURBO TAX SUCKS TURBO TAX ARE NOT HONEST ABOUT THEIR FEES 

I USED FREE TAX USA LAST YEAR AND THERE WAS NOT FEES I SHOULD 

HAVE STAYED WITH FREE TAX USA 

3752 207041549 2022-04-19 

03:07:05 

TurboTax Online 

Deluxe 

2 Its ok Turbo tax is convenient, but advertises for free filing Then has many random fees 

3753 207041578 2022-04-19 

03:07:41 

TurboTax Online 

Deluxe 

1 TurboTax is dishonest and 

lacks integrity 

This was a horrible experience TurboTax gave the impression I would be able to file 

for free then ended up charging me over $100 after I filled out all of my information I 

will not be using TurboTax again I would like a refund 

3754 207041970 2022-04-19 

03:16:20 

TurboTax Online 

Deluxe 

4 Turbo Tax makes it Easy! All was very clear and helpful, until the end when I had chosen file for free, all of a 

sudden I had to pay almost 100 bucks to file and since I waited for the last day to file, I 

had no choice but to pay 

3755 207042328 2022-04-19 

03:25:59 

TurboTax Online 

Federal Free 

Edition 

2 TurboTax They are very hard to understand and not usurer friendly Plus it said it was free but It 

made me pay for some extra stuff that I didn't want or need 

3756 207042762 2022-04-19 

03:38:06 

TurboTax Live 

Deluxe 

1 Software is easy to use but I 

totally feel duped 

It's not free as advertised, it's very deceptive and you constantly have to pay more and 

more which is dumb I would have been better off spending my money with a CPA, 

Turbo Tax was no help 

3757 207043400 2022-04-19 

03:57:43 

TurboTax Live 

Self-Employed 

3 turbo tax is over charging all was well till i had to fill out a simple additional form then we went from free to 

253$ 

Yes i waited to the last minute to file and i got a refund which except for the additional 

form would have been the same refund amt But i made 600$ on the side and that form 

cost me 253$ which is a real rip off 

3758 207043404 2022-04-19 

03:57:55 

TurboTax Online 

Deluxe 

1 Finding ways to $ All free products came with a charge gimmick found ways to charge without prior 

information 

3759 207043985 2022-04-19 

04:12:54 

TurboTax Online 

Premier 

3 Frustrated that I had to 

upgrade in order to file 

I liked the process and how easy it was to follow the step by step guides but I felt a bit 

trapped by the way I thought I was going to file for free and then had to upgrade in 

order to file The IRA I have does some selling of stocks throughout the year and that 

seems to be the reason Not only did I have to pay for premier at $89 but also had to 

pay for state at $49 If I had more time I would have started over using a different 

service 

3760 207045135 2022-04-19 

04:41:19 

TurboTax Online 

Deluxe 

1 Turbo tax scam their "free 

and easy to use" slogan 

turbo tax is not free turbo tax took half of my return, which wasnt much because the 

"free" version doesnt cover the retirement credit i have with the national guard 

3761 207045207 2022-04-19 

04:44:04 

TurboTax Online 

Deluxe 

1 You all are crooks They have you fill your tax under false pretense that it was free, and at the last second 

past the point of no return That when they rod you of your money Y'all are nothing 

but thieves This is the last time I will ever use this service 

3762 207045229 2022-04-19 

04:45:11 

TurboTax Online 

Deluxe 

2 No option to opt out of 

payment 

I did not get an option to opt-out of the extra cost for the deluxe This supposed free 

service is not free 

3763 207045570 2022-04-19 

05:00:18 

TurboTax Online 

Deluxe 

1 NOT A GOOD SERVICE MAKES YOU UPGRADE NO FREE SERVICE IF YOUR JOB HAS 401 / 403 

3764 207045915 2022-04-19 

05:19:03 

TurboTax Online 

Self Employed 

3 Tricky No free filing, they make you pay for something always even if you don't need it My 

last year using this program 

3765 207045971 2022-04-19 

05:23:35 

TurboTax Online 

Deluxe 

1 Bait and Switch After coming to the site that was listed as free, you're constantly bombarded with 

upgrade in order to complete your taxes Once agreeing to the filing process, then at 

the very end there is another fee for processing your return Nowhere at the beginning 

is there any mention of these fees before you start the process of filing your return But 

ultimately this was my mistake, by filing at the 11th and 1/2 hour 

3766 207045998 2022-04-19 

05:25:18 

TurboTax Live 

Basic 

2 After 16 years I am very 

disappointed w/ turbotax 

After using Turbotax for 16 yrs I will not be using it in future years I started in turbo 

tax free to then have to choose a plan and then get charged $125 to e-file federal and 

state taxes to get back $ 150 I will use a competitor in the future I hate bait and 

switch 

3767 207047155 2022-04-19 

06:52:45 

TurboTax Online 

Deluxe 

1 Not So Free!!! After going over my taxes twice!!! I started my refund with the free edition then when 

it came to submit I had to pay $108!! What for? I never had to pay and it did not even 

give me information as to why I was getting charged All it kept saying is that I need a 

professional tax associate to review my stuff because of my problem?!! So infuriating! 

Once I paid (didn't want to do it for the 3rd time) they still didn't tell me my problem 

Here take my money and don't tell me what's wrong! 

3768 207048319 2022-04-19 

09:32:00 

TurboTax Online 

Deluxe 

1 Tricks you into paying Turbo tax uses deceitful tactics to trick you into paying large amounts at the end after 

you spend hours working on the answers They call it free and then by the end they are 

charging me over $150 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3769 207049420 2022-04-19 

11:02:10 

TurboTax Online 

Deluxe 

2 FREE - but I was charged 

$118 - WHY???? 

Thought I was using a totally FREE version but when all finished I was charged to file 

for a simple return of Social Security Benefits and 1 - 1099R A little expensive for a 

retired person 

3770 207057694 2022-04-19 

14:34:21 

TurboTax Live 

Deluxe 

4 I can’t print my 2022 forms It was good, but I can’t print the 2022 tax forms to keep for my records I need them 

And HR BLOCK charges 9 99 for previous years You guys charge 30 00 I’m 

going to HR BLOCK next year And your “free” service just cost me $179 huh 

3771 207067521 2022-04-19 

17:49:47 

TurboTax Online 

Deluxe 

5 Free Turbo Tax is awesome just not FREE! I bought the deluxe and still did all the work 

lol 

3772 207082765 2022-04-19 

22:39:14 

TurboTax Online 

Deluxe 

1 Not free I am unhappy that I clicked the free version and was switched to the Deluxe I had a 

simple federal return Please explain or advertise the truth about elligibility 

3773 207086988 2022-04-19 

23:36:02 

TurboTax Live 

Deluxe 

1 Turbo tax is sharing your 

personal info 

FORCED TO PAY FOR A FREE SERVICE THEN YOU HAVE TO SHARE INFO 

3774 207092717 2022-04-20 

01:36:15 

TurboTax Live 

Deluxe 

1 Total Ripoff The free filling went from free to $59 to $119 to $168 faster than you could say bend 

over and grab your ankles 

3775 207105984 2022-04-20 

04:42:57 

TurboTax Live 

Basic 

1 You're a scam and 

misleading the public, NOT 

FREE 

Terrible, you charged me over $100 for a free service I have no kids, no house, it 

could not be effing simpler, but you charged me more than a third of my return, so I 

will NOT be returning here next year Your tactics are deceptive and I hope you get a 

lawsuit 

3776 207169882 2022-04-21 

12:08:49 

TurboTax Online 

Deluxe 

1 it is horrible first you tell me its free then you tell me it will cost me more than my return Its not 

easy and it has been rejected twice even tho i followed all the instructions 

3777 207184846 2022-04-21 

17:44:45 

TurboTax Online 

Deluxe 

1 Not impressed Over all not impressed They advertise as being a free service then you end up paying 

at least $108 to file They constantly have pop ups trying to get you to upgrade Why 

would I need to upgrade if they say the minimum service gives you the best return? It’s 

fishy and I’ve been getting the same return through turbo tax for several years 

regardless of pay Not using turbo tax again after this year 

3778 207250112 2022-04-22 

17:44:09 

TurboTax Live 

Full Service 

Premier 

1 Deceptive and expensive They string you along in the process so long that by the time you get to the end and 

they finally give you the REAL amount you’ll get back you just say screw it and pull 

the trigger because it’s so annoying to have to go through it again somewhere else It’s 

incredibly deceptive and insanely expensive I’ll be directing everyone I know away 

from this terrible app 

3779 207406951 2022-04-26 

00:28:26 

TurboTax Live 

Full Service Basic 

3 I was told service was free I was told by my first assigned expert that my services would be free I was then 

Handed off to another expert who completed my taxes but I was charged for my 

services 

3780 207524011 2022-04-28 

04 03:12 

TurboTax Online 

Deluxe 

2 Deceiving Service While filing your taxes from the comfort of your home is very convenient, it does 

come with a price Turbo Tax advertises themselves as a free service, but nothing 

about filing your taxes is actually "FREE " Even if you do not use any of their extra 

services, you will still be charged for something in the end Most returns aren't 

"simple" returns, which is the only version of Turbo Tax that is free 

3781 207537759 2022-04-28 

14 54:55 

TurboTax Online 

Deluxe 

1 Turbotax is a scam It always starts out free free free free to get close to following and then they make you 

upgrade so they shouldn't advertise it as free Initially file for free my returns was 

rejected I called turbotax customer service and he said I would have to upgrade to 

refund Which cost me $114 

3782 207581791 2022-04-29 

03:26:24 

TurboTax Live 

Deluxe 

1 Made me pay for a premium I 

did not want 

Without prior concent, turbo tax made me upgrade my service to a deluxe package I 

was unaware of this until it was time to file my taxes, when brought to the attention of 

the agent she said that she knew it upgraded me but chose not to say anything I had to 

pay almost $200 extra out of pocket to file my taxes and use their so called "service" 

when it was origianlly marketed as free I will never be using turbo tax again 

3783 207664577 2022-05-01 

04:20:44 

TurboTax Online 

Deluxe 

3 Turbo Tax is okay It's not totally free I should have bought the software 

3784 207665647 2022-05-01 

05:24:40 

TurboTax Online 

Deluxe 

2 Easy to use but they lie about 

it being free 

I choose to file with the "free" version of Turbo Tax, but they would let me file unless 

I paid increasing amounts of money: first they said $59, then $102, then finally it 

ended up being $152 They will hold your tax return hostage 

3785 207750366 2022-05-03 

00:07:13 

TurboTax Online 

Deluxe 

1 Turbotax is a horrible 

company 

I find it disgusting how you leach fees off of people trying to pay their taxes *pay 

money so it's easier for you to pay money* It's ridiculous Your product is subsidized 

by the government and advertised as free, but the things you charge for as "extras" are 

basic functions of a tax filing system Want to pay with the refund coming to you? 

FEE Want to file Fed and State together? FEE Do you have a 1099??? FEE I'm sure 

it's not the fault of whoever is reading this, but your company should be ashamed 

3786 208242160 2022-05-05 

01:55:53 

TurboTax Live 

Basic 

2 turbo tax is confusing If you don't pay attention, it can be misleading then you're forced to follow their rules 

as how to file and if you choose free it is not always free I'm having difficulty filing, 

been rejected twice already The question is do you want to apply all are some to 2022 

refund and if you click yes they say you owe for what I don't know 

3787 208439599 2022-05-07 

00:29:22 

TurboTax Online 

Deluxe 

1 I selected FREE!! They 

charged me $147 

I'm upset I selected FREE!! Then was charged $147 

3788 208590749 2022-05-09 

14:42:34 

TurboTax Online 

Deluxe 

2 Isn't actually free Simple enough to use but I qualify for 401k program through my work and for that 

reason alone my taxes are considered too complicated for free It's extortion I barely 

make enough as it is, why must you advertise your services as free if it really isn't? 

3789 208659506 2022-05-10 

17:17:02 

TurboTax Live 

Self-Employed 

4 still like the old way to file' really did not like the price I was told to use Turbo Taxes cause it was free but I paid 

$274 00 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3790 208678029 2022-05-10 

20:15:01 

TurboTax Live 

Full Service Basic 

3 New to TurboTa Unexpected information was requested and it took longer to process than expected 

Also I was expecting to file for FREE but I finally paid $287 

3791 208700684 2022-05-11 

01:23:38 

TurboTax Online 

Deluxe 

2 I ran into a few problems I enjoyed the software and it was easy to use However, I ran into a lot of problems 

when trying to file my taxes When I was finally able to file my taxes I had to pay a 

fee When I was trying to file my taxes it was free but by the time the system let me file 

them I had to pay This was very upsetting 

3792 208745950 2022-05-11 

23:23:48 

TurboTax Online 

Deluxe 

1 misleading charges and fees charged under "free" edition 

additional processing fee charged if not careful to read over 

3793 208864893 2022-05-13 

14:50:21 

TurboTax Online 

Self Employed 

1 I can see why Intuit is 

involved in a class action 

Turbo Tax software led me to believe I would be e-filing for free At the end I got hit 

with a prep bill for over $200 (even with discount) Very disappointed, will be looking 

for an alternative for 2022 taxes 

3794 208956328 2022-05-14 

16:06:01 

TurboTax Live 

Basic 

1 Bad I am very disappointed because it says free but then, it charges 

3795 209291683 2022-05-20 

00:03:29 

TurboTax Online 

Deluxe 

4 Easy Program to use I like the program however if you advertise filing for free you expect to attract those of 

us who are low income and it makes no sense to charge to be able to claim a tax credit 

for using healthcare gov for medical coverage 

3796 209310344 2022-05-20 

13:05:22 

TurboTax Online 

Deluxe 

5 Turbo Speed Turbo Tax is awesome because it is fast and the returns get done and filed in turbo 

speed The price is worth it It is not free but very affordable 

3797 209383517 2022-05-21 

22:40:27 

TurboTax Online 

Deluxe 

4 Was easy enough I did great until the end Thats when I found some hidden charges for filing free Turbo 

Tax isnt free 

3798 209518605 2022-05-24 

15:24:39 

TurboTax Online 

Deluxe 

1 So many fees and upselling Not free, total bulls**, only used this because I had to $98 00 for a FREE federal 

return LMAO 

3799 209597979 2022-05-25 

20:03:46 

TurboTax Online 

Deluxe 

1 NOT FREE- WILL FORCE 

YOU TO PAY $60 

This is nota freewebsite, I did not add any additional products and was charged $60 to 

file If you choose to have the $60 fee, (which doesn't include anything btw), taken out 

of your refund it's an additional 39$ 

3800 209615792 2022-05-25 

22:23:57 

TurboTax Online 

Premier 

1 Awful, expensive They lie and say it's free to file but it cost me $200 

3801 209645883 2022-05-26 

05:32:26 

TurboTax Live 

Deluxe 

1 "Free" isn't really free Turbotax has lobbied for years to keep tax filing cumbersome and confusing to 

navigate The "free" option isn't free and Turbotax got sued by the FTC over it I 

shouldn't have even had to use a service like this to do my taxes 

3802 209707505 2022-05-27 

02:15:50 

TurboTax Online 

Deluxe 

1 Sneaky hidden fees You advertised your service as free, but it was expensive, and I had the most basic 

return, no frills or heavy lifting involved Very frustrated that that wasn't clear and, it 

was sneaky that they included the premium services charge to pay with the federal 

refund That should be stated to the consumer right away when they're deciding 

between the two 

3803 209974977 2022-05-30 

19:04:17 

TurboTax Online 

Deluxe 

1 Super sneaky fees Did not engage with a live expert 

I moved and worked in two states In the end, turbotax charged me close to $200 to file 

this year, when they advertise it to be a free service 

I will not be using turbotax again 

3804 210319950 2022-06-04 

20:59:07 

TurboTax Online 

Deluxe 

4 turbo tax: liars?? it says its free and then they make you pay it was efficient which is the best part a tax 

collector would have charged me less by a lot 

3805 210507409 2022-06-08 

03:06:45 

TurboTax Online 

Deluxe 

1 Disappointed and not 

planning to use next time 

Clearly signed up because "free" but of course as you go through your return and input 

information they try to sell or upgrade you after every section It's annoying when you 

clearly signed up for free at the time Then, I was surprised to see a message about 

having to pay $59 in order to get my deductions added This is absurd I used to use 

CreditKarma and it was completely free Now they are owned by cash-app which I do 

not recommend Turbo tax was my second option, sadly I was disappointed with the 

nonsense questions about upgrading and a $39 fee Seriously, I rather pay an 

accountant at this point I do the work and they charge me for it Hilarious! 

3806 210679382 2022-06-10 

00:56:46 

TurboTax Online 

Deluxe 

1 Not free It is not free as advertised Simple to use, but fee is ridiculous 

3807 210952639 2022-06-15 

01:40:23 

TurboTax Live 

Basic 

1 not free was not free, false advertising some questions were very baffling 

3808 211105981 2022-06-17 

08 06:27 

TurboTax Online 

Deluxe 

1 Very misleading 

advertisement 

As a full time college student who works, the fact that turbo tax took half of my return 

with their fees is horrible I did this because they actively advertise their free filing 

3809 211639642 2022-06-24 

18:35:06 

TurboTax Online 

Deluxe 

2 Not too happy! Basic returns were free through Credit Karma Says free when you begin then the 

return is held hostage unless you agree that the fee is deducted from the refund 

3810 211712958 2022-06-25 

21:43:30 

TurboTax Online 

Deluxe 

2 TurboTax needs more work I really hate that if you need to fix anything you have redo whole sections even though 

the info is already there and done My other biggest problem is that it would not accept 

my property ID number In MN the property ID is series of numbers I put that in with 

no dashes or decimals or anything just the numbers TurboTax states that it should 

only be letters Now I have to mail the rental form instead of e-file which is fin but 

feels like TurboTax should just fix that issue as others also had the same issue It is so 

close to being great but falls short Also its not free 

3811 212819587 2022-07-11 

19 09:09 

TurboTax Online 

Federal Free 

Edition 

1 Turbotax scammed $29 

dollars from me 

I used turbotax free version provided by my USAA bank membership This is a service 

provided to veterans I am a veteran of a foreign war, hence ability to use the free 

filing service through my bank Turbotax would not allow me to file until I paid for the 

plus upgrade even though my filing was 100% accurate and correct This is a scam 

technique I do not appreciate after service to my country leaving me disabled I am 

accusing you of fraud in other words I want $29 dollars back 

3812 213875684 2022-07-22 

17:24:32 

TurboTax Online 

Deluxe 

2 filing taxes just not happy with service and fee's it's not free 

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Review ID Submission Date Product Name Rating 

(1-5) 

Review Title Review Text 

3813 214417448 2022-07-29 

18:29:08 

TurboTax Online 

Deluxe 

1 the worst product i ever use self service on 4/18 taught everything was filed correctly plus turbo tax said free for 

simple tax however not so, everything to continue there is a fee that wasnt up front! 

My return was rejected and i was told any error turbo would contact me i received one 

text and nothing else until i signed back in 7/29 after speaking to an expert for 1hr and 

45 minutes only to find out due to payment option changed by turbo tax did not allow 

my refund to process 

3814 214580405 2022-08-01 

17:50:04 

TurboTax Online 

Premier 

1 just don't Tthinking this was free and got charged over $100 

3815 215962784 2022-08-24 

00:17:13 

TurboTax Online 

Deluxe 

4 Not bad, I like the way it 

handles 

very easy to use, though read the fine print My tax process was not free which is why 

I came here aka commercials commercials commercials keep saying free i had to 

pay 147 which i think is unfair 

3816 216142546 2022-08-27 

05:34:43 

TurboTax Online 

Deluxe 

3 Good program but pricey I used to buy this program on DVD for $19 Anything other than a W-2 watch out 

Free turns into $150 real fast A health spending account $50 1099-NEC cost another 

$50 Fees deducted from your return, another $50 If you only have simple return this 

is the place for you To be fair it works very good I will bump it up to 3 stars Would 

be 5 stars except for price 

3817 216655909 2022-09-03 

15:00:23 

TurboTax Online 

Deluxe 

1 Bullspit Turbo Tax lies and says you can file for free Once you get to the end, you'll see that 

they added fees without your permission Use Credit Karma or the IRS website 

instead THEY ARE HONEST 

3818 217239308 2022-09-14 

18:25:53 

TurboTax Online 

Deluxe 

2 turbo tax the experience was a bit confusing it is not "free" as the advertisement states 

3819 217249844 2022-09-14 

20:17:53 

TurboTax Online 

Deluxe 

1 force people to spend 

money its NOT free 

You advertise as free, but if you have more than a simple w2 you are FORCED to 

updgrade I had unemployment and its straight forward but I had to upgrade Also you 

charge for both state and federal Most are both total scam , just be honest 

3820 217253082 2022-09-14 

21:17:15 

TurboTax Online 

Deluxe 

3 Not as Awesome as the 

advertising 

I filed more than 6X and could not resolve the issue using the software Very 

frustrating experience I plugged the info in as I usually do, and for some reason this 

time it did not go through And I PAID for the it, even though EVERY Ad you had on 

TV said this -ish was free! 

3821 217750805 2022-09-22 

17:31:21 

TurboTax Live 

Deluxe 

1 Secret up charging Secret cunning up-charging and they say it’s “Free, free, free 

3822 218178015 2022-09-24 

17:30:48 

TurboTax Online 

Self Employed 

1 This Is A Scam You guys say that filing with you will be free and then i end up getting charged almost 

300 I can see why there was a lawsuit against you 

3823 219717774 2022-10-12 

07:57:45 

TurboTax Online 

Deluxe 

1 Always charging extra fees 

aomewhere 

It's very sad that when you say it's free but then end up having to pay almost a $100 for 

filing 

3824 219736564 2022-10-12 

10:18:11 

TurboTax Online 

Deluxe 

1 Acts like a scam Waiting until after all the work has been done to announce that you cannot use the free 

product is predatory This was advertised as a free way for military members to file 

taxes, then I was charged for the product anyway Poor form 

3825 219783834 2022-10-13 

00:18:09 

TurboTax Online 

Deluxe 

1 FORCED 2 PAY DELUXE 

VERSION OR ELSE 

COULD NOT PROC 

HORRIBLE SLOW SERVICE, YOU SAY IT IS FREE BUT NO IT IS NOT I WAS 

FORCED TO PAY DELUX VERSION BECAUSE IF I DIDNT AGREE TO THAT 

TURBO TAX WOULD NOT LET ME PROCEED WITH FILING I HAVE TO PAY 

$49 FOR MY STATE RETURN, WHY AM I ACCOUNTABLE TO THAT 

3826 220354178 2022-10-15 

17:42:52 

TurboTax Online 

Premier 

1 Hold you hostage then make 

youy pay 

You tell us its free Then it costs $50, then $75 In the end, you pay $130 This 

ENTIRE system is morally bankrupt, and you should be ashamed to scam all 

Americans out of their hard-earned money SHAME on Turbo Tax! 

3827 220412872 2022-10-16 

21:47:34 

TurboTax Live 

Basic 

1 Money Sucking Asking us to buy something every other page is tedious Also deceiving is your 

statement of "Free" federal return - deliberately deceptive 

3828 220431473 2022-10-17 

03:59:47 

TurboTax Online 

Premier 

4 Over charge I like the product what I don’t like is that it flies from a free product to an 85 or more 

fee 

3829 220474029 2022-10-17 

19:57:56 

TurboTax Online 

Deluxe 

1 Rip off Rip off! Why am I being charged/forced to pay fees? Was always free Now I’m forced 

to pay a fee, then they add another fee on top of that 

3830 220489822 2022-10-18 

00:45:42 

TurboTax Online 

Deluxe 

1 Turbotax is great if you like 

being screwed 

no free returns, and basically worthless for taxes 

3831 220500612 2022-10-18 

07:13:53 

TurboTax Online 

Premier 

3 The State Fee Is Sneaky Even after getting in trouble, they're still using sneaky pricing tactics What does "start 

for free" mean? You end up paying anyway, and the state fee isn't as apparent as the 

federal fee Just be transparent upfront You lose customer confidence with the sneaky 

wording 

Source: Customer Review Data, GX 475 INTUIT-FTC-PART3-000490341 

Page 221 

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PUBLIC

FEDERAL TRADE COMMISSION | OFFICE OF THE SECRETARY | FILED 3/22/2023 | Document No. 607294 | PAGE Page 298 of 298 * PUBLIC *; 

CERTIFICATE OF SERVICE 

I hereby certify that on March 22, 2023, I caused the foregoing document to be filed 

electronically using the FTC’s E-Filing system, which will send notification of such filing to: 

April Tabor 

Office of the Secretary 

Federal Trade Commission 

600 Pennsylvania Avenue, NW 

Suite CC-5610 

Washington, DC 20580 

ElectronicFilings@ftc.gov 

The Honorable D. Michael Chappell 

600 Pennsylvania Ave., NW, Rm. H-110 

Washington, DC 20580 

I further certify that on March 22, 2023, I caused the foregoing document to be served via 

email to: 

Roberto Anguizola 

Federal Trade Commission 

600 Pennsylvania Avenue, NW 

Washington, DC 20580 

Email: ranguizola@ftc.gov 

Tel: (202) 326-3284 

James Evans 

Federal Trade Commission 

600 Pennsylvania Avenue, NW 

Washington, DC 20580 

Email: jevans1@ftc.gov 

Tel: (202) 326-2026 

Counsel Supporting the Complaint 

April Tabor 

Office of the Secretary 

Federal Trade Commission 

600 Pennsylvania Avenue, NW 

Suite CC-5610 

Washington, DC 20580 

ElectronicFilings@ftc.gov 

Rebecca Plett 

Federal Trade Commission 

600 Pennsylvania Avenue, NW 

Washington, DC 20580 

Email: rplett@ftc.gov 

Tel: (202) 326-3664 

Sara Tonnesen 

Federal Trade Commission 

600 Pennsylvania Avenue, NW 

Washington, DC 20580 

Email: stonnesen@ftc.gov 

Tel: (202) 326-2879 

The Honorable D. Michael Chappell 

Administrative Law Judge 

600 Pennsylvania Ave., NW, Rm. H-110 

Washington, DC 20580 

Dated: March 22, 2023 Respectfully submitted, 

/s/ Derek Woodman 

Derek Woodman 

Counsel for Intuit Inc.