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DAVID C. SHONKA

Acting General Counsel

SARAH SCHROEDER, Cal. Bar No. 221528 

ROBERTA TONELLI, Cal. Bar No. 278738 

EVAN ROSE, Cal. Bar No. 253478 

Federal Trade Commission

901 Market Street, Suite 570 

San Francisco, CA 94103 

sschroeder@ftc.gov, rtonelli@ftc.gov, erose@ftc.gov

Tel: (415) 848-5100; Fax: (415) 848-5184 

UNITED STATES DISTRICT COURT

NORTHERN DISTRICT OF CALIFORNIA

OAKLAND DIVISION

FEDERAL TRADE COMMISSION, 

 Plaintiff,

 vs. 

AMERICAN FINANCIAL BENEFITS 

CENTER, a corporation, also d/b/a AFB and AF

STUDENT SERVICES; 

AMERITECH FINANCIAL, a corporation; 

 

FINANCIAL EDUCATION BENEFITS 

CENTER, a corporation; and

BRANDON DEMOND FRERE, individually 

and as an officer of AMERICAN FINANCIAL 

BENEFITS CENTER, AMERITECH 

FINANCIAL, and FINANCIAL EDUCATION 

BENEFITS CENTER,

 

 Defendants. 

 

Case No. 4:18-cv-00806-SBA

DECLARATION OF BENJAMIN LEE

IN SUPPORT OF FEDERAL TRADE 

COMMISSION’S MOTION FOR 

PRELIMINARY INJUNCTION

Case 4:18-cv-00806-SBA Document 36 Filed 03/02/18 Page 1 of 6

DECLARATION OF BENJAMIN LEE IN SUPPORT OF FEDERAL TRADE 

COMMISSION’S MOTION FOR PRELIMINARY INJUNCTION

 4:18-CV-00806-SBA
 DECLARATION OF BENJAMIN LEE 

PURSUANT TO 28 U.S.C. § 1746 

I, Benjamin Lee, hereby declare as follows: 

1. I am a Senior Policy Analyst at Great Lakes Higher Education Corporation (Great

Lakes), a private company that services loans for the Department of Education. I have held this 

position since 10/6/2014. One of the first projects I was assigned was to track and understand the 

behavior of third party debt relief companies and how their behavior affects Great Lakes and our 

borrowers. 

2. In the last two years or so, Great Lakes has noticed a surge in complaints and problems

resulting from what we call “student loan debt relief companies,” or “SLDRs.” Some of these 

SLDRs refer to themselves as document preparation companies. The issues I have seen include, 

but are not limited to: callers from SLDRs impersonating borrowers, SLDRs making 

unauthorized actions on borrower accounts, SLDRs changing borrowers’ contact demographics 

to their own, SLDRs keeping borrower payments rather than applying them to the borrower’s 

loans as promised, and SLDRs claiming to be or having a special relationship with either Great 

Lakes or the Department of Education. 

3. Borrowers can easily apply for forbearance, deferment, and income-driven repayment

plans both online and via mail with their servicer, for free. Borrowers can even receive 

forbearance by merely calling their servicer and requesting it. Servicers can and will discuss 

different repayment options in depth, for free, whenever a borrower calls. 

4. Great Lakes employees fill out a security incident report when any potential breach of

security occurs. These incidents are divided by type or category. For example, there is one for 

physical security threats, another for data/data delivery issues. One type is the broker 

Case 4:18-cv-00806-SBA Document 36 Filed 03/02/18 Page 2 of 6
fraud/predatory scam, which Great Lakes representatives file any time a borrower reports what 

sound like third party actions that may have compromised borrower information. Representatives 

typically fill out security incident reports while simultaneously talking to a borrower. Great 

Lakes started filing these incidents to raise awareness of potential threats and to identify trends, 

with the end goal of preventing or at least mitigating any harm they could cause borrowers. The 

different fields on the incident form allow us to identify trends and even specific actors in the 

student loan debt relief space. 

5. Attached to this declaration are bookmarked PDF files of security incidents that Great 

Lake’s staff documented involving the companies American Financial Benefits Center (AFBC) 

and Ameritech Financial. Lee Attachment A is a true and correct copy of 18 security incidents 

involving AFBC, with redactions applied to protect borrowers’ personal information Lee 

Attachment B is a true and correct copy of 62 security incidents involving Ameritech Financial, 

with redactions applied to protect borrowers’ personal information. This declaration refers to 

borrowers by the number of the bookmark for their particular security incident. Lee Attachment 

C is a true and correct copy of an email that Great Lake’s Fraud and Identity Theft team received 

from an AFBC client, with redactions applied to protect the borrower’s personal information. 

6. One common issue in this space is companies promising borrowers low or zero payments 

on their student loans. This is impossible to promise without knowing the borrower’s income and 

family size; those factors determine how much a borrower will be required to pay under the 

various Income-Driven Repayment (IDR) plans, and can change each year, based on those 

factors. SLDRs sometimes achieve the promised low or zero payments by fraudulently filling out 

federal IDR request forms, adding non-existent dependents, claiming to be single when the 

borrower is actually married, or not including spousal income. This trend can be seen with 

Lee Declaration - Page 2

Case 4:18-cv-00806-SBA Document 36 Filed 03/02/18 Page 3 of 6
borrower #1 in the accompanying AFBC security incident packet (Lee Attachment A), as well as 

the email from the AFBC client (Lee Attachment C). 

7. Some of the promises SLDRs make are impossible to fulfill, as laws and regulations

dictate the parameters of the student loan repayment plans and any possible discharges or 

forgiveness. Incident 2 from the AFBC security incident packet (Lee Attachment A) features a 

borrower who was led to believe that his loans would be discharged after three payments. There 

is no way to have federal loans forgiven after three payments; the shortest length of time a 

borrower can make payments and receive forgiveness is ten years, with a combination of paying 

under one of the IDR plans and qualifying for Public Service Loan Forgiveness (PSLF), which is 

based on employment. It appears borrowers 5, 7, 9, 15, 27, 32, 33, and 47 from the Ameritech 

security incident packet (Lee Attachment B) were all told their loans would be forgiven. That 

would only be true if they made 120 qualifying payments while working for a qualifying 

employer and then successfully filed for a PSLF discharge of the remaining balance. Relatedly, a 

borrower’s IDR payment is based on income and family size, so the fact that borrowers 6, 9, 27, 

36, 37, and 46 in the Ameritech security incident packet (Lee Attachment B) were all told their 

payment would be $119 dollars suggests that those payments were fees for Ameritech, not 

qualifying PSLF payments, as borrowers were led to believe. 

8. Many SLDR companies tell customers that loans will “transfer to them” or that they will

“take over” the loans. This is impossible; federal student loans can only be repaid through one of 

the Department of Education’s contracted servicers. Borrowers 2, 8, 9, 11 from the AFBC 

security incident packet (Lee Attachment A) all state that AFBC used this language to explain 

what was happening to their loans, as did borrowers working with Ameritech (See borrowers 4, 

19, 40, and 42 in Lee Attachment B). 

Lee Declaration - Page 3

Case 4:18-cv-00806-SBA Document 36 Filed 03/02/18 Page 4 of 6
9. SLDRs frequently claim that they either are or have a special relationship with the

Department of Education or its servicers. The borrower email in Lee Attachment C states that 

AFBC told him they were an agency hired by the government, which is false. Ameritech 

borrowers 43 and 48 were also led to believe that Ameritech either was or worked with the 

Department of Education (Lee Attachment B). 

10. Borrowers are sometimes told they have to pay to access IDR plans, which is false.

Ameritech told borrowers 8 and 45 that they needed to pay to access free government repayment 

options. 

11. A common SLDR business model involves putting a borrower in a forbearance or a zerodollar IDR plan for a year, without the borrower’s knowledge, using personal information 

provided by the borrower. This allows the SLDR to collect payments from the borrower without 

the borrower’s loan going delinquent, which means the borrower will not be contacted by the 

servicer and thus is unaware that their payments have not been applied to their student loans as 

promised. This appears to be the case with AFBC borrowers 4, 5, 7, 8, 9, 11, 12, 13, 14, 16, 17, 

and 18, as well as the borrower who emailed Great Lakes, and Ameritech borrowers 13, 15, 28, 

29, 40, 60, and 61 (Lee Attachments A and B). 

12. SLDRs will sometimes log into borrowers’ Great Lakes’ accounts and take unauthorized

actions, usually deactivating autopay and requesting forbearance. That appears to be what AFBC 

did to borrower 9, and Ameritech did to borrowers 28, 29, and 30 (Lee Attachments A and B). 

13. SLDRs will sometimes log into borrowers’ Great Lakes accounts and change the contact

email address. Great Lakes tracks when a borrower’s email address is changed to a third party 

debt relief company. The contact email address for 199 Great Lakes borrowers changed to 

AFBC.Confirmation@afcenter.com. 

Lee Declaration - Page 4

Case 4:18-cv-00806-SBA Document 36 Filed 03/02/18 Page 5 of 6
Lee Declaration - Page 5

Case 4:18-cv-00806-SBA Document 36 Filed 03/02/18 Page 6 of 6

14. I have personal knowledge and authority to certify the authenticity of the records 

produced by Great Lakes and attached hereto. Lee Attachments A-Care originals or true copies 

or compilations of records of regularly conducted activity that: 

a) Were made at or near the time of the occurrence of the matters set forth by, or 

from information transmitted by, a person with knowledge of those matters; 

b) Were kept in the course of the regularly conducted activity of Great Lakes; and 

c) Were made by the regularly conducted activity as a regular practice of Great 

Lakes. 

I declare under penalty of perjury that the foregoing is true and correct. 

Executed on May 16,2017. 

Benj arnin Lee~ 
Lee Attachment A

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 1 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Friday, November 06, 2015 10:47:58 AM

From:

Sent: Friday, November 06, 2015 10:47:56 AM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Borrower Services Rep

Department Serv Borrower Services

Location Eau Claire

Phone 608-246-1800,

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 10/26/2015

Time 10:34 AM

Location phone

Reported By

Great Lakes Employee? No

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info

FSA Loan? Yes

Lee Attachment A - 1

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 2 of 37

- -
Fraudulent Company Name a f b c stundent loan goverment assistance

Fraudulent Company Contact

Info

American financial benefits center Josh Richard 

josh.richard@afbcenter.com

Dates of Contact with

Fraudulent Company 10/15/2015

What did the company ask

for, and what info was

shared?

ssn#, email addrss, family size 

Fraudulent Company Caller

ID 800-488-1490

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

No

What Other Actions Did the

Borrower Take? contacted great lakes

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

Loan forgiveness b adv that the company added family 

member not in the home to lower the payment 

Lee Attachment A - 2

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 3 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Wednesday, December 09, 2015 7:23:16 PM

From:

Sent: Wednesday, December 09, 2015 7:23:14 PM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Cont Ctr Agent 1-Outreach

Department Serv Borrower Services

Location Madison

Phone 608-246-1800,

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 12/09/2015

Time 7:12 PM

Location n/a

Reported By

Great Lakes Employee? No

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info

FSA Loan? Yes

Lee Attachment A - 3

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 4 of 37

--

-
Fraudulent Company Name American Financial Benefit Center

Fraudulent Company Contact

Info 1-800-488-1490

Dates of Contact with

Fraudulent Company b is unsure, several months ago he thinks

What did the company ask

for, and what info was

shared?

He provided them w/his mgl.org login info. He also thinks 

they have his ssn and dob. This company withdrew a 

$100 payment on 11/13, which has not been applied to 

the loan we service.

Fraudulent Company Caller

ID n/a

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

No

What Other Actions Did the

Borrower Take?

None yet, but he's going to contact this agency to 

determine the details of what he agreed to, as he doesn't 

recall all of the details.

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

He was contacted by this agency about "Obama 

Forgiveness' and was told he could make payments for a 

few months and the rest would be forgiven, after having 

no payments for three months. He was told the loan would 

be transferred to them, which I advised wouldn't be 

possible w/o consolidation, and as he doesn't have any 

other loans apart from this, he wouldn't be able to reconsolidate.

Lee Attachment A - 4

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 5 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Thursday, December 17, 2015 10:07:49 AM

From:

Sent: Thursday, December 17, 2015 10:07:47 AM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Cont Ctr Agent 2-Outreach

Department Serv Borrower Services

Location Stevens Point

Phone 608-246-1800, 

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 12/17/2015

Time 12:00 AM

Location bristol in

Reported By

Great Lakes Employee? Yes

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info

FSA Loan? Yes

Lee Attachment A - 5

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 6 of 37

- -
Fraudulent Company Name American financial benefit center

Fraudulent Company Contact

Info

311 professional center dr, suite 200 Rohnert park ca 

94928, spoke with David Pearlman

Dates of Contact with

Fraudulent Company 12/17/2015

What did the company ask

for, and what info was

shared?

snn, and spi, asked for rtg and account number, created 

an fsa id for bor 

Fraudulent Company Caller

ID 1(800) 488-1490

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

No

What Other Actions Did the

Borrower Take? Called GL

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

thought was going to forgive loan so bor was able to rtn 

back to school 

Lee Attachment A - 6

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 7 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Tuesday, December 29, 2015 10:29:17 AM

From:

Sent: Tuesday, December 29, 2015 10:29:15 AM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Contact Ctr Agent 1-Care

Department Serv Borrower Services

Location Eagan

Phone 608-246-1800,

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 12/29/2015

Time 7:48 AM

Location Eagan MN

Reported By

Great Lakes Employee? Yes

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower call great lakes about account. Borrower said 

that he was in public services loan forgiveness program. I 

Lee Attachment A - 7

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 8 of 37

--
Borrower Contact Info

told borrower he was not in the program. Then the 

borrower start telling me about this third party company 

that had been taking money out of his account for about a 

year. I told the borrower that all the thing that he was 

trying to do was free. then he started providing 

information about the company.

FSA Loan? Yes

Fraudulent Company Name American Financial benefit

Fraudulent Company Contact

Info

American Financial benefit Center 1-800-488-1490 ext. 2 

there was a holly Noeak 1-800-488-1490

Dates of Contact with

Fraudulent Company Borrower said had not talk to them in some time

What did the company ask

for, and what info was

shared?

the borrower gave them all of his checking in formation, 

the company has been taking money out of his account 

for about a year.

Fraudulent Company Caller

ID 18004881490

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

Yes

What Other Actions Did the

Borrower Take?

The borrower said that will call his bank to stop payment 

on account.

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

They were doing income base and public service loan 

forgiveness program

Lee Attachment A - 8

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 9 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Friday, January 08, 2016 2:07:15 PM

From:

Sent: Friday, January 08, 2016 2:07:13 PM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Contact Ctr Agnt-Outreach

Department Serv Borrower Services

Location Stevens Point

Phone 608.246.1800,

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 01/08/2016

Time 2:00 PM

Location Great Lakes

Reported By Borrower

Great Lakes Employee? No

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info

Lee Attachment A - 9

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 10 of 37

- -
FSA Loan? Yes

Fraudulent Company Name American Financial Benefits Center

Fraudulent Company Contact

Info 18004881490

Dates of Contact with

Fraudulent Company 09/20/15 to 01/08/16

What did the company ask

for, and what info was

shared?

SS Number, Bank account info, Login info for Mgl.org, 

address, phone numbers, birthdate 

Fraudulent Company Caller

ID 18004881490

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

No

What Other Actions Did the

Borrower Take? None

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

Borrower had auto pay set up with company and they said 

money was going towards student loans . Company 

Lee Attachment A - 10

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 11 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Tuesday, March 01, 2016 6:24:42 PM

From:

Sent: Tuesday, March 01, 2016 6:24:40 PM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Cont Ctr Agent 1-Outreach

Department Serv Borrower Services

Location Stevens Point

Phone 608-246-1800,

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 03/01/2016

Time 6:07 PM

Location rohnert park, ca

Reported By

Great Lakes Employee? No

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info

FSA Loan? Yes

Lee Attachment A - 11

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 12 of 37

- -
Fraudulent Company Name American Financial Benefits Center

Fraudulent Company Contact

Info

311 professional center dr #200 Rohnert Park, CA 94928 

phone: 800-488-1490 ext. 0 fax: 888-334-6281 

income.doc@asbcenter.com

Dates of Contact with

Fraudulent Company 10/2015

What did the company ask

for, and what info was

shared?

loan account info, mgl login info, bank info for auto debit 

Fraudulent Company Caller

ID 8004881490

Canceled Automated Cash

Handling (ACH)? Yes

Reported to Law

Enforcement, or Filed Identity

Theft Report?

No

What Other Actions Did the

Borrower Take?

b said will get in contact with 3rd party and find out where 

payments went.

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

B was offered loan forgiveness, has been paying $300 per 

month for 5 months. Payments have come out 

automatically from debit card.

Lee Attachment A - 12

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 13 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Wednesday, March 09, 2016 12:17:52 PM

From:

Sent: Wednesday, March 09, 2016 12:17:50 PM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Cont Ctr Agent 1-Outreach

Department Serv Borrower Services

Location Stevens Point

Phone 608-246-1800,

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 03/09/2016

Time 11:37 AM

Location stevens point office

Reported By

Great Lakes Employee? No

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info

Lee Attachment A - 13

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 14 of 37

--

-
FSA Loan? Yes

Fraudulent Company Name American Financial Benefits Center

Fraudulent Company Contact

Info

Tyler Colt 311 Professional Center Dr Suite 200 Rohnert 

Park, CA 94928 707-409-3008

Dates of Contact with

Fraudulent Company Don't know

What did the company ask

for, and what info was

shared?

Bank acct information

Fraudulent Company Caller

ID 707-409-3008

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

No

What Other Actions Did the

Borrower Take?

B will be contacting American Financial Benefits Center to 

find out what is going on

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

B HAS BEEN WORKING WITH 3RD PART Y SERVICER WHO 

HAS CHARGED THEM TO COMPLETE PPWRK FOR IDR AND 

PUBLIC SERVICE APPLICATION/B HAS BEEN MAKING 

49.00 A MONTH PAYMENTS TO THE COMPANY AND WAS 

TOLD THAT WOULD REMAIN THEIR MONTHLY PAYMENT 

UNTIL LOAN WOULD BE FORGIVEN IN 10 YEARS 

Lee Attachment A - 14

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 15 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Thursday, April 14, 2016 12:27:11 PM

From:

Sent: Thursday, April 14, 2016 12:27:10 PM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Contact Ctr Agent 1-Care

Department Serv Borrower Services

Location Stevens Point

Phone 608.246.1800,

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 04/14/2016

Time 12:21 PM

Location mgl.org 

Reported By

Great Lakes Employee? No

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info

Lee Attachment A - 15

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 16 of 37

--
FSA Loan? Yes

Fraudulent Company Name American Financial Benefits Center

Fraudulent Company Contact

Info Phone number: (800) 488-1490

Dates of Contact with

Fraudulent Company

Borrower disc that she has been working with this 

company since January 2016 and has been making 

payments to them each month. 

What did the company ask

for, and what info was

shared?

N/A

Fraudulent Company Caller

ID n/a

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

No

What Other Actions Did the

Borrower Take?

Borrower contacted them once she realized that the 

account was past due, since they told her that she could 

ignore information sent from Great Lakes since she was 

going to be working with them to pay off loans. 

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

The borrower was expecting that she would pay this 

company each month to make a payment to Great Lakes 

each month and that she would have student loan 

forgiveness by working with them. 

Lee Attachment A - 16

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 17 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Friday, August 12, 2016 1:57:19 PM

From:

Sent: Friday, August 12, 2016 1:57:18 PM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Contact Center Agent-Care

Department Serv Borrower Services

Location Eau Claire

Phone 608.246.1800,

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 08/12/2016

Time 1:50 PM

Location

Reported By

Great Lakes Employee? No

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info

FSA Loan? Yes

Lee Attachment A - 17

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 18 of 37

-

- -
Fraudulent Company Name American Financial Benefit Center

Fraudulent Company Contact

Info 8004881490

Dates of Contact with

Fraudulent Company June 2015

What did the company ask

for, and what info was

shared?

social number, dob, address, mgl login information, bank 

information

Fraudulent Company Caller

ID 8004881490

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

No

What Other Actions Did the

Borrower Take?

b will contact bank to stop payments and change account 

info 

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

company told borrower that they had taken over the loans 

from great lakes, placed acct on idr and b qualified for 

zero dollar pmnt, b has been paying them 99$/month, b 

only realized something was wrong when idr plan expired 

and auto pay pulled on due date. company has been 

going on b mgl acct to req forb and deact auto pay

Lee Attachment A - 18

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 19 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Wednesday, September 14, 2016 1:56:07 PM

From:

Sent: Wednesday, September 14, 2016 1:56:06 PM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Contact Ctr Agent 1-Care

Department Serv Borrower Services

Location Eagan

Phone 608-246-1800,

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 09/12/2016

Time 9:30 AM

Location Eagan

Reported By

Great Lakes Employee? No

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info

Lee Attachment A - 19

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 20 of 37

--
FSA Loan? No

Fraudulent Company Name American Financial Benefits Center

Fraudulent Company Contact

Info

Customer service 707-840-3250 and e-mail 

infro@afbcenter.com

Dates of Contact with

Fraudulent Company May 2015 through August 2016

What did the company ask

for, and what info was

shared?

Borrower banking account and ssn# withdrawal of $50.00 

a month for over a year then they were going to take 

$100.00 out of the account in August 2016

Fraudulent Company Caller

ID 707-840-3250

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

Yes

What Other Actions Did the

Borrower Take? She call great lakes to let them know what had happen.

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

Consolidate the loan and lower the payment on her 

account

Lee Attachment A - 20

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 21 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Tuesday, October 25, 2016 2:23:21 PM

From:

Sent: Tuesday, October 25, 2016 2:23:19 PM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Contact Center Agent-Care

Department Serv Borrower Services

Location Eagan

Phone 608-246-1800,

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 10/25/2016

Time 2:00 PM

Location OUTSIDE OF GL

Reported By BORROWER

Great Lakes Employee? No

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info

Lee Attachment A - 21

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 22 of 37

--
FSA Loan? Yes

Fraudulent Company Name American Financial Benefits Center

Fraudulent Company Contact

Info

1800-488-1490 311 Professional Center Dr Suite 200 

Rohnert Park, CA 94928 income.doc@ASBcenter.com 

Representive's name: Eric - 707.222.5144

Dates of Contact with

Fraudulent Company

First contact 10/28/2015, last payment made to 

company was on in September 2016, Company has been 

automatically withdrawing payment from borrower each 

month

What did the company ask

for, and what info was

shared?

SSN, Bank account, address, phone number, tax returns 

(1040s), childrens SSNs, FSA ID info, 

Fraudulent Company Caller

ID unknown

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

No

What Other Actions Did the

Borrower Take? NONE

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

Advised borrower they would take over the loan from 

Great Lakes and enroll borrower on a single monthly 

payment based on income, promised entire loan would be 

forgiven after 10 years. Borrower had to pay $199.00 for 

first 6 months and then $99 each month after. 

Lee Attachment A - 22

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 23 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Friday, October 28, 2016 4:15:03 PM

From:

Sent: Friday, October 28, 2016 4:15:02 PM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Contact Ctr Agent 3-Care

Department Serv Borrower Services

Location Eau Claire

Phone 608-246-1800,

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 10/28/2016

Time 3:34 PM

Location Eau Claire

Reported By

Great Lakes Employee? Yes

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info

FSA Loan? Yes

Lee Attachment A - 23

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 24 of 37

--
Fraudulent Company Name American Financial Benefits Center

Fraudulent Company Contact

Info

American Financial benefits Center 311 Professional 

Center DR Rohnert Park, CA 94929 800-488-1490 

info@afbcenter.com

Dates of Contact with

Fraudulent Company 10/28/2016

What did the company ask

for, and what info was

shared?

SSN, DOB, Address, phone #'s, FSA log in, Credit Card 

information

Fraudulent Company Caller

ID 800-488-1490

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

No

What Other Actions Did the

Borrower Take?

The borrower has been making payments of $99 and also 

$109 for her student loans, but as of 10/28/2016 no 

payments have actually been made on her student loan 

accounts. the borrower will be contacting the 3rd party to 

discuss why no payments have been made on her student 

loans, and will also be contacting her bank to see about 

stopping the payments.

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

The 3rd party was to be consolidating her student loans 

so she could just make 1 affordable student loan 

payment. 

Lee Attachment A - 24

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 25 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Monday, December 05, 2016 2:32:28 PM

From:

Sent: Monday, December 05, 2016 2:32:27 PM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Contact Center Agent-Care

Department Serv Borrower Services

Location Eagan

Phone 608-246-1800,

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 12/07/2015

Time 1:00 PM

Location Mailed to the borrowers address - mailed offer

Reported By

Great Lakes Employee? No

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info

FSA Loan? Yes

Lee Attachment A - 25

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 26 of 37

-

-

-
Fraudulent Company Name American Financial Benefits Center

Fraudulent Company Contact

Info

311 professional center dr., Suite 200 Rohnert Park, CA 

94928 Customer Serv Supr Kristina Sciortino 800-488-

1490 x 0 Also talked to Jeff or Jeffrey Manning Direct line 

for Kristina Sciotino: 707-222-5149

Dates of Contact with

Fraudulent Company

Spoke to them several in Dec of 2015 & thereafter saw 

that no payments were coming to GL at all. email: 

customer.service@afbcenter.com website 

www.afbcenter.com income.doc@afbcenter.com

What did the company ask

for, and what info was

shared?

ss#, do have bank account info, demo info dob email 

address 

Fraudulent Company Caller

ID 707-222-5149

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

No

What Other Actions Did the

Borrower Take? b w/sign up all over again @ mgl.org 

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

b will be talking to bank, changing access to her accounts 

including mgl.org & filing a police report

Lee Attachment A - 26

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 27 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Friday, December 09, 2016 4:19:55 PM

From:

Sent: Friday, December 09, 2016 4:19:54 PM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Contact Center Agent-Care

Department Serv Borrower Services

Location Eau Claire

Phone 608-246-1800,

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 12/09/2016

Time 12:00 AM

Location online

Reported By

Great Lakes Employee? No

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info -

Lee Attachment A - 27

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 28 of 37

-

-

- -
FSA Loan? Yes

Fraudulent Company Name American Financial Benefits Center

Fraudulent Company Contact

Info

331 Professional Center Drive Rohnert Park, CA 94928 

www.afbcenter.com Main line - 1(800)-488-1490 

Supervisors line - 1(916)-330-5215 

Dates of Contact with

Fraudulent Company Almost once a week for the past year

What did the company ask

for, and what info was

shared?

The borrower has been making steady $99 payments 

every month for at least a year with this company ever 

since her loan was consolidated, which they first offered 

to consolidate for her. They consolidated her loan for 

three consecutive payments of $199 along with $99 

monthly payments to cover her payments due while the 

loan consolidated. She has been paying that amount to 

that company ever since.

Fraudulent Company Caller

ID 1-800-488-1490

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

No

What Other Actions Did the

Borrower Take?

Borrower will be contacting her bank to cancel her credit 

cards and contacting law enforcement

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

She only wanted her loan to be consolidated, and has 

been trying to pay her balance down faster but the 

company will not allow her to pay off early. 

Lee Attachment A - 28

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 29 of 37

-
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Wednesday, December 21, 2016 7:11:13 PM

From:

Sent: Wednesday, December 21, 2016 7:11:12 PM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Contact Center Agent-Care

Department Serv Borrower Services

Location Eau Claire

Phone 608-246-1800

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 12/21/2016

Time 7:05 PM

Location eau claire

Reported By

Great Lakes Employee? Yes

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info

FSA Loan? Yes

Lee Attachment A - 29

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 30 of 37

-

-
Fraudulent Company Name american benefit financial

Fraudulent Company Contact

Info no contact info given

Dates of Contact with

Fraudulent Company no provided

What did the company ask

for, and what info was

shared?

account information. b did not clarify further.

Fraudulent Company Caller

ID 0000000000

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

No

What Other Actions Did the

Borrower Take?

b stated they are going to call the company to verify the 

legitimacy of the company.

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

b has been paying American benefit financial for a little 

more than a year. payments began at $199 a month and 

then were reduced to $99 a month. b stated the company 

was going to put him in the public service loan 

forgiveness program and that the company would forgive 

the loans after 10 years. b stated they looked the 

company up on the better business burrow and validated 

them. b stated they were going to call the company and 

great lakes back if they need to discuss this further.

Lee Attachment A - 30

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 31 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Tuesday, January 31, 2017 7:26:45 PM

From:

Sent: Tuesday, January 31, 2017 7:26:44 PM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Contact Ctr Agent 2-Care

Department Serv Borrower Services

Location Eau Claire

Phone 608-246-1800,

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 01/31/2017

Time 7:12 PM

Location phone

Reported By

Great Lakes Employee? No

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info

FSA Loan? Yes

Lee Attachment A - 31

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 32 of 37

-

- -
Fraudulent Company Name American Financial Benefits Center

Fraudulent Company Contact

Info

1-800-488-1490 311 Professional Center Dr Rohnert 

Park, CA 94928

Dates of Contact with

Fraudulent Company 8/14/2015

What did the company ask

for, and what info was

shared?

checking act number, ssn

Fraudulent Company Caller

ID na

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

No

What Other Actions Did the

Borrower Take? none, b was unaware

Valid Power of Attorney (POA)

on File? Yes

What Did the Customer

Expect the Company/Person

To Do for Them?

b has been making $100 payments to the third party co 

each month and she was under the assumption that those 

payments were going to her sl loans, b called the third 

party co to req her 1098E, the co told her to reach out to 

us for the form and that's how she found out that the 

payments were not going to us

Lee Attachment A - 32

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 33 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Friday, February 03, 2017 8:32:16 PM

From:

Sent: Friday, February 03, 2017 8:32:15 PM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Contact Center Agent-Care

Department Serv Borrower Services

Location Eau Claire

Phone 608-246-1800,

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 02/03/2017

Time 4:48 PM

Location Eau Claire

Reported By

Great Lakes Employee? Yes

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info

Lee Attachment A - 33

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 34 of 37

- -
FSA Loan? Yes

Fraudulent Company Name aMERICAN fINANCIAL BENEFITS

Fraudulent Company Contact

Info EMAIL: AFBCENTER.COM PHONE: 18004881490 

Dates of Contact with

Fraudulent Company N/A

What did the company ask

for, and what info was

shared?

SSI, BANK INFORMATION, MGL PASSWORD AND SL.GOV 

PASSWORD

Fraudulent Company Caller

ID 18004881490

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

No

What Other Actions Did the

Borrower Take?

B IS GOING TO CHANGE BANK INFORMATION, LOGIN 

INFORMATION FOR MGL AND SL.GOV, VERBAL 

PASSWORD APPLIED TO ACCOUNT. B IS THINKINB ABOUT 

FILING A REPORT WITH LOCAL POLICE DEPT.

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

B PAID $199 PER MONTH AND WAS TO PAY THAT MUCH 

FOR 10 YEARS AND ALL LOANS WERE TO BE FORGIVEN. B 

WAS TOLD THAT PMTS BEING MADE TO THIS COMPANY 

WERE BEING FORWARDED TO GL AND THEIR SERVICE 

WAS FREE. ADV B THAT WE HAVE NOT RECEIVED A PMT 

FROM COMPANY. 

Lee Attachment A - 34

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 35 of 37
From: Service Center

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam

Subject: FW: Security Incident

Date: Tuesday, October 25, 2016 4:15:50 PM

From:

Sent: Tuesday, October 25, 2016 4:15:49 PM (UTC-06:00) Central Time (US & Canada)

To: Service Center

Subject: Security Incident

Borrower Fraud/Predatory Scam

Incident Logged By

Name

Title Contact Center Agent-Care

Department Serv Borrower Services

Location Eau Claire

Phone 608-246-1800

Email @glhec.org

Incident Summary

Type of Incident Borrower Fraud/Predatory Scam

Date 06/09/2015

Time 5:45 PM

Location

Reported By

Great Lakes Employee? No

Incident Details

Borrower Name

Borrowers Great Lakes ID

(GLID)

Borrower Contact Info

Lee Attachment A - 35

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 36 of 37

-

- -
FSA Loan? Yes

Fraudulent Company Name AFBC

Fraudulent Company Contact

Info

Borrower in the car does not have access to company 

contact info.

Dates of Contact with

Fraudulent Company 06/2015

What did the company ask

for, and what info was

shared?

All sensitive information given.

Fraudulent Company Caller

ID N/A

Canceled Automated Cash

Handling (ACH)? No

Reported to Law

Enforcement, or Filed Identity

Theft Report?

No

What Other Actions Did the

Borrower Take?

B noticed he had an autopay pulled from his account he 

wasn't aware he was in a forbearance because he's been 

paying the third party so when he went back into 

repayment the auto pay pulled.

Valid Power of Attorney (POA)

on File? No

What Did the Customer

Expect the Company/Person

To Do for Them?

Lower your monthly payments to $100 a month 

Lee Attachment A - 36

Case 4:18-cv-00806-SBA Document 36-1 Filed 03/02/18 Page 37 of 37
Lee Attachment B

Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 1 of 161
From: 

Sent: Tuesday, March 14, 2017 6:48 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: Security Incident - Borrower Fraud/Predatory Scam 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Title Contact Center Agent 1 

Department Serv Borrower Services 

Location Boscobel 

Phone 

Email 

Incident Summary 

Type of Incident Bmrower Fraud/Predatmy Scam 

Date 03/14/2017 

Time 6:39 PM 

Location Boscobel 

Reported By -

Great Lakes Employee? Yes 

Incident Details 

Borrower Name 

Borrowers Great Lakes 

ID (GLID) 

Borrower Contact Info 

Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 2 of 161

-----------------

1 

Lee Attachment B -1 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 3 of 161

FSA Loan? Yes 

Fraudulent Company ameritech financial 

Name 

Fraudulent Company Ameritech Financial 18007928621 

Contact Info 916-585-8162 

Dates of Contact with Multiple dates 11/2016 

Fraudulent Company 

What did the company All information tax return information childrens name passwords banking 

ask for, and what info information ssn 

was shared? 

Fraudulent Company 18007928621 

Caller ID 

Canceled Automated No 

Cash Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did Just contact GL B adv may contact authorities for a fraud alert 

the Borrower Take? 

Valid Power of Attorney No 

(POA) on File? 

What Did the Customer Promised consolidation and loan forgiveness after B spoke to gl on 

Expect the 3/10/2017 B called the company back and the company stated they were a 

Company/Person To Do document processing company. 

for Them? 

2 

Lee Attachment B -2 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 4 of 161

--------------

From: Service Center 

Sent: Friday, February 17, 2017 5:52 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Friday, February 17, 2017 5:51:53 PM (UTC-06:00) Central nme (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Cont Ctr Agent 2-0utreach 

Title 

Serv Borrower Services 

Department 

Boscobel 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

02/17/2017 

Date 

1 

Lee Attachment B -3 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 5 of 161

5:48 PM 

Time 

phone call 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

CA 

Borrower Contact Info 

Yes 

FSA Loan? 

ameritech financial 

Fraudulent Company Name 

na Fraudulent Company 

Contact Info 

b plns to call them back tday Dates of Contact with 

Fraudulent Company 

What did the company ask company wnts to get info to get onto mgl b sd is paying them to do consol 

for, and what info was 

shared? 

na 

2 

Lee Attachment B -4 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 6 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin2 (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the b sd wll ell them then ell gl bck 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

consol What Did the Customer 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -5 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 7 of 161

--------------

From: Service Center 

Sent: Thursday, February 09, 2017 8:21 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Thursday, February 09, 2017 8:21:05 PM (UTC-06:00) Central nme (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent 3-Care 

Title 

Serv Borrower Services 

Department 

Eagan 

Location 

608-246-1800,. 

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

02/09/2017 

Date 

1 

Lee Attachment B -6 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 8 of 161

8:05 PM 

Time 

Eagan 

Location 

Reported By 

Yes 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

IA 

Borrower Contact Info 

Yes 

FSA Loan? 

Ameritech finiancial Corp 

Fraudulent Company Name 

1101 investment blvd suite 290 Eldorado hill CA 95762 Fraudulent Company 

Contact Info 

1/04/2017 & 01/29/2017 Dates of Contact with 

Fraudulent Company 

social security number , date of birth , great lakes login infonnation , 

What did the company ask stndentloans.gov login inf01mation bank account inf01mation , proof of income 

for, and what info was and contact information 

shared? 

2 

Lee Attachment B -7 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 9 of 161

800-792-8621 Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the N/ A 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

boITower expected to get a lower balance they promised to lowered balance to 

$11880 and boITower needs to pay $99 for ten years and loans will be interest 

What Did the Customer free .. borrower signed an agreement to pay company for seven months each 

Expect the Company/Person payment of $235 

To Do for Them? 

3 

Lee Attachment B -8 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 10 of 161

--------------

From: Service Center 

Sent: Monday, February 06, 2017 4:00 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

Categories: Red Category 

From:-

Sent: Monday, February 06, 2017 3:59:48 PM (UTC-06:00) Central nme (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

-

Contact Ctr Agent 2-Care 

Title 

Serv Bouower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Bouower Fraud/Predatory Scam 

Type of Incident 

1 

Lee Attachment B -9 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 11 of 161

03/01/2016 

Date 

12:00PM 

Time 

PA 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info 

Yes 

FSA Loan? 

Ameritech Financial 

Fraudulent Company Name 

(800) 792-8621 Customer Service (800) 9531388 Ameritech Financial 1101 

Investment Blvd Suite 290 El Dorado Hills, CA 95762 Ameritech advised the 

b01Tower that she had completed her agreement after a recent $99.00 payment, Fraudulent Company & that her loans would now be Contact Info transfeITed to: Global Clients Solutions 

Various dates, the most recent 02/06/2017 The bonower called Ameritech to see 

Dates of Contact with if she had a 1098E there. They advised her that she had not paid any interest this 

Fraudulent Company year and then to call Great Lakes for any 1098E 

2 

Lee Attachment B -10 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 12 of 161

SSN, Bank Account infonnation, address, e-mail, bank information. ?FSA ID. B 

What did the company ask states that she did not sign documents, and that they are still requesting that she 

for, and what info was send a copy of her paystubs, along with some other documents 

shared? 

000000000 Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin~ (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the B will be calling her bank to cancel the auto pay to Ameritech Financial 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

The company told her that they were going to take over her loan, consolidate, 

pay off the loans with Great Lakes & lower her payment. They told her that if 

she made 3 on time payments of $199.00 that her payments would be reduced to 

$99.00. They also discussed 

What Did the Customer loan forgiveness with her. She states that she thought her payments were going 

Expect the Company/Person to Ameritech Financial to pay for the loan they took over. It was not until 

To Do for Them? recently that she received a letter from us, making her question what was going 

on with her student loan. 

3 

Lee Attachment B -11 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 13 of 161

--------------

From: Service Center 

Sent: Monday, January 23, 2017 1:59 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Monday, January 23, 2017 1:58:36 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent I -Care 

Title 

Serv Borrower Services 

Department 

Eagan 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

08/01/2016 

Date 

1 

Lee Attachment B -12 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 14 of 161

12:00AM 

Time 

mail 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info 

Yes 

FSA Loan? 

ameritech financial 

Fraudulent Company Name 

ameritech financial Ameritechfinancial. com Fraudulent Company 

Contact Info 

aug-sept 2016 Dates of Contact with 

Fraudulent Company 

What did the company ask loan info, card info, SSSI, DOB, addy, Mothers maiden name. 

for, and what info was 

shared? 

800-792-8621 

2 

Lee Attachment B -13 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 15 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the none yet 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

loan would be forgiven at 10 years, payment at 100 a month 10 yearn, What Did the Customer 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -14 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 16 of 161

--------------

From: Service Center 

Sent: Tuesday, January 17, 2017 12:07 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Tuesday, January 17, 2017 12:07:05 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Center Agent-Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

01/17/2017 

Date 

1 

Lee Attachment B -15 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 17 of 161

11:53 AM 

Time 

eau claire 

Location 

Reported By 

Yes 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID -

(GLID) 

MT 

Borrower Contact Info 

No 

FSA Loan? 

Ameritech 

Fraudulent Company Name 

phone: 1800-792-8621. 916-582-6288/ Shauna Parker. Fraudulent Company 

Contact Info 

01/17/2017 via email. Dates of Contact with 

Fraudulent Company 

Social s~curity number, DOB, mgl signing user id/pin/and password. account What did the company ask and routmg number. for, and what info was 

shared? 

8007928621 

2 

Lee Attachment B -16 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 18 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin2 (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the none. 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

b stated for the fust 13 months payments would be made to Ameritech in the 

amount of$173. Payments after that would be $119 a month for the next 25 

Wh a t D.d th Cu t years. Company stated that b had a $50k plus loan with Great Lakes. And by 1 . e s omer . . E gettmg set up on this payment xpec t th e C ompany IP erson 

T .r Th ? plan the b would reduce the overall cost of the loan balance to $3 5k. 

o D o .1or em. 

3 

Lee Attachment B -1 7 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 19 of 161

--------------

From: Service Center 

Sent: Tuesday, Ja nuary 10, 2017 12:56 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Tuesday, January 10, 2017 12:56:11 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent 4-Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

01/10/2017 

Date 

1 

Lee Attachment B -18 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 20 of 161

12:51 PM 

Time 

EAU CLAIRE CALL CENTER 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info MINo 

FSA Loan? 

ameritech financial 

Fraudulent Company Name 

800-792-8621 Fraudulent Company 

Contact Info 

9/2016 to present Dates of Contact with 

Fraudulent Company 

What did the company ask SSN/DOB/NAME ETC & Bank account info 

for, and what info was 

shared? 

800-792-8621 

2 

Lee Attachment B -19 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 21 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin2 (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the No action yet 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

What Did the Customer They were SUpposed to forgive half the loan & b pay tl1e other half 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -20 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 22 of 161

--------------

From: Service Center 

Sent: Friday, January 06, 2017 2:50 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Friday, January 06, 2017 2:50:27 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Center Agent-Care 

Title 

Serv Borrower Services 

Department 

Eagan 

Location 

608-246-180-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

01/06/2017 

Date 

1 

Lee Attachment B -21 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 23 of 161

2:34PM 

Time 

eagan 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info 

Yes 

FSA Loan? 

ameritech 

Fraudulent Company Name 

address: 925 Lakeville st #175 Petaluma, ca 94942 email: 

Fraudulent Company paige.cameron@ameritechfinancial.com Phone:1800 792 8621 ext 212 

Contact Info 

began march 31st 2016 Dates of Contact with 

Fraudulent Company 

caller asked for payment to qualify for the public service loan forgiveness will 

have to pay $207 for first year then will go down to $99 where chai·ging fee to What did the company ask help with the application. They asked for her banking account inf01mation and for, and what info was all account info shared? from great lakes 

2 

Lee Attachment B -22 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 24 of 161

8007928621 Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

borrower did not know it was a fraud company and has only contacted great 

What Other Actions Did the lakes when they realized payments where not made to great lakes 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

bonower expected them to make payments to great lakes and to qualify for the 

What Did the Customer public se1vice loan forgiveness 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -23 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 25 of 161

--------------

From: Service Center 

Sent: Thursday, Janua ry 05, 2017 2:24 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Thursday, January 05, 2017 2:24:25 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Center Agent-Care 

Title 

Serv Borrower Services 

Department 

Eagan 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

01/05/2017 

Date 

1 

Lee Attachment B -24 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 26 of 161

2:15 PM 

Time 

Eagan 

Location 

Bon-ower 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info 

Yes 

FSA Loan? 

Ameritech Financial 

Fraudulent Company Name 

BILL CLARK- 916-5858215 Fraudulent Company 

Contact Info 

01/05/2017 Dates of Contact with 

Fraudulent Company 

SSN, BANK ROUTING/ACCOUNT INFO, ADDRESS, PHONE #, MGL.ORG What did the company ask LOGIN, for, and what info was 

shared? 

866-427-3020 

2 

Lee Attachment B -25 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 27 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handline (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the BOR CALLED BANK AND CLOSED 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

$407 FOR 3 MONTHS, $119 PER MONTH FOR 10 YEARS AFTER LOAN 

What Did the Customer WOULD BE COMPLETELY FORGIVEN AFTER THE 10 YEARS, 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -26 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 28 of 161

--------------

From: Service Center 

Sent: Thursday, Janua ry 05, 2017 10:33 AM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Thursday, January 05, 2017 10:33:10 AM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent I -Care 

Title 

Serv Borrower Services 

Department 

Eagan 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

01/05/2017 

Date 

1 

Lee Attachment B -27 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 29 of 161

10:00 AM 

Time 

Eagan 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

La 

Borrower Contact Info 

No 

FSA Loan? 

Ameritech 

Fraudulent Company Name 

Ameritech 800-792-8621 e-mail ameritechfinancial.com Bill Clark customer 

Fraudulent Company service 

Contact Info 

May 2016 to present Dates of Contact with 

Fraudulent Company 

What did the company ask bank account, social security number , money out of account about $2,012.00 

for, and what info was 

shared? 

800-792-8621 

2 

Lee Attachment B -28 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 30 of 161

Fraudulent Company Caller 

ID 

Yes Canceled Automated Cash 

Handlin2 (ACH}? 

Reported to Law Yes 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the Borrower call to make police rep01i and will stop payment on account 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

What Did the Customer Consolidation and Pslf Bonower loan was transfer to fed loan servicing 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -29 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 31 of 161

--------------

From: Service Center 

Sent: Tuesday, Ja nuary 03, 2017 7:38 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Tuesday, January 03, 2017 7:37:55 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Center Agent-Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

01/03/2017 

Date 

1 

Lee Attachment B -30 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 32 of 161

7:28 PM 

Time 

NEW JERSEY 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID -

(GLID) 

NJ, 

Borrower Contact Info 

Yes 

FSA Loan? 

AMERITECH 

Fraudulent Company Name 

www.ameritechfinancial. com 1-800-792-8621 Fraudulent Company 

Contact Info 

12/15/16-12/16/16 Dates of Contact with 

Fraudulent Company 

SS#, GREAT LAKES INFO, F AFSA LOGIN INFO DOB PHONE# What did the company ask ADDRESS. ' ' ' 

for, and what info was 

shared? 

2 

Lee Attachment B -31 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 33 of 161

NIA Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the Cancelled with company, called GL. 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

CHARGED A FEE PRO11ISING LOWER PAYMENTS AND LOAN 

What Did the Customer FORGIVENESS. 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -32 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 34 of 161

--------------

From: Service Center 

Sent: Thursday, December 22, 2016 5:36 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Thursday, December 22, 2016 5:35:49 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Center Agent-Care 

Title 

Serv Borrower Services 

Department 

-

Eau Claire 

Location 

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

12/01/2016 

Date 

1 

Lee Attachment B -33 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 35 of 161

9:00AM 

Time 

home/mail 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

NV 

Borrower Contact Info 

Yes 

FSA Loan? 

Ameritech Financial 

Fraudulent Company Name 

8668940837 student loan depa1tment adam.mckinley@ameritechfinancial.com 

Fraudulent Company Adam 916-582-6282 1101 Investment Blvd Ste 290 Eldorado Hills CA 95762 

Contact Info 

Letter sent in the mail at the beginning of December. Email 12/ 13/16, 12/16/16, 

Dates of Contact with 12/18/16 12/20/16 ,12/22/16 phone calls 12/13/16 12/15/16 12/16 

Fraudulent Company 

payment to assist with preparing his student loan for forgiveness. B states that 

What did the company ask they had his tax return infmmation. ssn, address and phone numbers, and he 

for, and what info was gave them his bank account info1mation to make payments, but no payments 

shared? have yet been made. 

2 

Lee Attachment B -34 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 36 of 161

9165826282 Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

B called GL to see if program was legitimate, and states he will be calling local 

What Other Actions Did the law enforcement and his bank. 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

That the company would assist him with having his student loan forgiven if he 

What Did the Customer paid the company monthly payments instead of paying GL's. 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -35 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 37 of 161

--------------

From: Service Center 

Sent: Thursday, December 22, 2016 4:16 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Thursday, December 22, 2016 4:16:17 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agnt-Outreach 

Title 

Serv Borrower Services 

Department 

Stevens Point 

Location 

608.246.1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

12/19/2016 

Date 

1 

Lee Attachment B -36 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 38 of 161

3:10 PM 

Time 

via telephone conversation 

Location 

Borrower 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

SD 

Borrower Contact Info 

Yes 

FSA Loan? 

AMERITECH 

Fraudulent Company Name 

Ameritech - Financial Team# 800-792-8621 Fraudulent Company 

Contact Info 

As fm as she understands it her loan is in forgiveness with the following: 

Dates of Contact with Ameritech - Financial Team# 800-792-8621 

Fraudulent Company 

Borrower filled out an application with said company. They have basically 

What did the company ask advised her not to pay her loans and have convinced her they have her payments 

for, and what info was down to $100 (est) from $310.43. 

shared? 

800-792-8621 

2 

Lee Attachment B -3 7 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 39 of 161

Fraudulent Company Caller 

ID 

Yes Canceled Automated Cash 

Handlin~ (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the She has not paid them so far and is now wa1y of proceeding with them. 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

Her father reached out to them to reduce her monthly payments. She felt 

What Did the Customer obligated to apply given her fathers insistence. 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -38 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 40 of 161

--------------

From: Service Center 

Sent: Monday, December 12, 2016 3:10 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Monday, December 12, 2016 3:10:14 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Center Agent-Care 

Title 

Serv Borrower Services 

Department 

Eagan 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

11/14/2016 

Date 

1 

Lee Attachment B -39 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 41 of 161

2:00PM 

Time 

Location INReported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

IN 

Borrower Contact Info 

Yes 

FSA Loan? 

Ameritechfmancial 

Fraudulent Company Name 

Richard Tapia 1101 Investment Blvd Suite 290, El Dorado Hills, CA 95762 

Fraudulent Company 916-585-8368 Richard.tapia@ameritechfinancial.com 800-792-8621 

Contact Info 

Monday Dec 5th a two hour phone call income.doc@ameritechfinancial.com Dates of Contact with 

Fraudulent Company 

paystub tax return voided check has full ss# has mother's maiden name city of What did the company ask birth for, and what info was 

shared? 

916-585-8368 

2 

Lee Attachment B -40 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 42 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handline (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

b will file a police report - talk to her bank, change her access to all the 

What Other Actions Did the accounts, banks, student loan. 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

report the incident thru the doe. b will also repo1t the company @cfpb.gov What Did the Customer 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -41 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 43 of 161

--------------

From: Service Center 

Sent: Friday, December 02, 2016 9:23 AM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

Categories: Red Category 

From:-

Sent: Friday, December 02, 2016 9:23:12 AM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Cont Ctr Agent 4-0utreach 

Title 

Serv Bouower Services 

Department 

Madison 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Bouower Fraud/Predatory Scam 

Type of Incident 

1 

Lee Attachment B -42 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 44 of 161

12/02/2016 

Date 

9:09AM 

Time 

GREAT LAKES 

Location 

Reported By 

Yes 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info 

Yes 

FSA Loan? 

AMERITECH 

Fraudulent Company Name 

EMAIL: INCOMEDOC@AMERITECHFINANCIAL.COM 916-330-5215 

Fraudulent Company ALAN 

Contact Info 

B WAS RECEVING BROUCHERS AND CONTACTED COMPANY 8/2016, 

Dates of Contact with LAST CONTACT WITH COMPANY WAS 12/1/2016 

Fraudulent Company 

B PROVIDED SOCIAL SECURITY NUMBER, ROUTING & ACCOUNT 

What did the company ask BANKING INFORMAITON, TAX RETURNS 

for, and what info was 

shared? 

2 

Lee Attachment B -43 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 45 of 161

800-792-8621 Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

B CALLED COMPANY TO COMPLAIN RE: PYMT W/GREAT LAKES IN 

Wh tOth A f D"d h ADDITTIONTOFRAUDULENTCOMPANY'SMONTHLYPAYMENT, a er c ions I t e WAS 

Borrower Take? 

Yes Valid Power of Attorney 

(POA) on File? 

B WAS TOLD TO PAY $207 FOR TEN MONTHS, THEN $100 FOR NEXT 

. TEN YEARS TO FRAUDULENT COMPANY, B WAS TOLD PAYMENTS 

What Did the Customer TO FRAUD COMP ANY WOULD BE APPLIED TO LOAN BALANCE 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -44 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 46 of 161

--------------

From: Service Center 

Sent: Wednesday, November 23, 2016 12:09 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Wednesday, November 23, 2016 12:09:18 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Center Agent-Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predatory Scam 

Type of Incident 

11/23/2016 

Date 

1 

Lee Attachment B -45 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 47 of 161

12:02 PM 

Time 

eau claire 

Location 

Reported By 

Yes 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info FLYes 

FSA Loan? 

ameritech financial 

Fraudulent Company Name 

800-792-8621. 1101 investment blvd suit 290 Eldorado hills CA, 95762 Fraudulent Company 

Contact Info 

10/01/2016 Dates of Contact with 

Fraudulent Company 

What did the company ask social secmity number, dob, phone, bank and routing number and debit card. 

for, and what info was 

shared? 

8007928621 

2 

Lee Attachment B -46 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 48 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin~ (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the none 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

company stated b would pay $200.00 a month for the fu-st year and then $100 

Wh t D.d .h C t for the next 20 years. company stated they would forgive the loans after that 

a I t e us omer . t 

Expect the Company/Person porn · 

To Do for Them? 

3 

Lee Attachment B -4 7 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 49 of 161

--------------

From: Service Center 

Sent: Friday, November 18, 2016 8:11 AM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Friday, November 18, 2016 8:11:10 AM (UTC-06:00) Central nme (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

-

Contact Ctr Agent 2-Care 

Title 

Serv Borrower Services 

Department 

Eagan 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

11/18/2016 

Date 

1 

Lee Attachment B -48 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 50 of 161

8:00AM 

Time 

,

Location 

Reported By 

-

Eagan MN 

Yes 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info 

No 

FSA Loan? 

Ameritech 

Fraudulent Company Name 

phone # 7072225144 Fraudulent Company 

Contact Info 

11/14-18 Dates of Contact with 

Fraudulent Company 

She didn't share anything with them , she said they a.heady had her personal loan What did the company ask inf 01mation for, and what info was 

shared? 

2 

Lee Attachment B -49 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 51 of 161

Fraudulent Company Caller n/a 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the none yet 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

bonower expected loan forgiveness realized she could do herself What Did the Customer 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -50 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 52 of 161

--------------

From: Service Center 

Sent: Thursday, November 10, 2016 6:23 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Thursday, November 10, 2016 6:22:56 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

-

Contact Ctr Agent 2-Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predatory Scam 

Type of Incident 

11/10/2016 

Date 

1 

Lee Attachment B -51 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 53 of 161

1:00PM 

Time 

- AL 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info 

Yes 

FSA Loan? 

Ameritech 

Fraudulent Company Name 

B was contacted by Vincent, who provided a phone# (916) 509-3292 Caller ID 

Fraudulent Company number came up as being from Sacramento CA 

Contact Info 

Since 11/03/2016, the boITower states the caller has been calling 5-10 times a 

Dates of Contact with day. 

Fraudulent Company 

DOB, SSN, FSA ID, caller was able to find her old work e-mail address. B also 

What did the company ask thinks they have accessed her infmmation on FSA due to infmmation he knew;, 

for, and what info was stating he had retrieved it from FSA. 

shared? 

2 

Lee Attachment B -52 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 54 of 161

(916) 330-5215 Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

Call us What Other Actions Did the 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

The caller harassed her until she, & her son were both ve1y, ve1y upset. The 

caller was telling her that she could only qualify for the program she is on for 3 

years maximum. Caller is stating that due to the way her loan is set up, she is 

What Did the Customer going to end 

Expect the Company/Person up paying an extreme amount of interest over time, that we would soon be 

To Do for Them? suing her, garnishing her wages &/or seize her taxes or kids' money 

3 

Lee Attachment B -53 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 55 of 161

--------------

From: Service Center 

Sent: Monday, October 31, 2016 11:06 AM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Monday, October 31, 2016 11:05:41 AM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

-

Contact Ctr Agent 2-Care 

Title 

Serv Borrower Services 

Department 

Eagan 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

10/31/2016 

Date 

1 

Lee Attachment B -54 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 56 of 161

10:52 AM 

Time 

Location 

Reported By 

-

Eagan 

Yes 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info 

Yes 

FSA Loan? 

ameritech 

Fraudulent Company Name 

agent name: Brooke cordova phone#: 916-582-6236 1101 investment blvd suite 

Fraudulent Company 290, Eldorado hills, CA, 95762 

Contact Info 

they send emails eve1yday stating the borrower has to make a payment. last 

Dates of Contact with email borrower send act 21st 

Fraudulent Company 

bank account info, social security number. borrower sent them info on how 

What did the company ask much she is getting paid through social security. 

for, and what info was 

shared? 

2 

Lee Attachment B -55 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 57 of 161

800-792-8621 Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the none 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

This company told be they were her se1vicer and have been collecting payments 

What Did the Customer from her. They were threatening the loans were going to go to collections 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -56 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 58 of 161

--------------

From: Service Center 

Sent: Monday, October 17, 2016 6:37 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Monday, October 17, 2016 6:37:28 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Center Agent-Care 

Title 

Serv Borrower Services 

Department 

Eagan 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

10/17/2016 

Date 

1 

Lee Attachment B -57 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 59 of 161

3:30 PM 

Time 

Location 

- NY 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info NYYes 

FSA Loan? 

Ameritech 

Fraudulent Company Name 

rvice@Ameritechfinancial.com 866 818 9026 Vincent was the main contact Fraudulent Company 

Contact Info 

initial contact today email & phone Dates of Contact with 

Fraudulent Company 

borrower provided ss#, dab, address her cmT email address phone / also 

What did the company ask provided bank infmmation including account # also give answers to her moms 

for, and what info was maiden name, etc. 

shared? 

866 818 9026 

2 

Lee Attachment B -58 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 60 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the Will call her bank & the police 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

submit the above info What Did the Customer 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -59 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 61 of 161

--------------

From: Service Center 

Sent: Thursday, October 06, 2016 4:44 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Thursday, October 06, 2016 4:44:24 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent I -Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predatory Scam 

Type of Incident 

09/15/2016 

Date 

1 

Lee Attachment B -60 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 62 of 161

12:00 PM 

Time 

Home 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

PA 

Borrower Contact Info 

No 

FSA Loan? 

Ameritech Financial 

Fraudulent Company Name 

Jeremiah Cramer Acct Specialist Ameritech Financial 800 792 8621 ext 342 

direct no - fax 866 818 9026 email_jeremiah.c.ramer@, Fraudulent Company ameritec~ personal no Contact Info 

09/15/2016 Dates of Contact with 

Fraudulent Company 

What did the company ask ssi, send in pystubs, reference, psswd to mgl , and stdntlns. 

for, and what info was 

shared? 

2 

Lee Attachment B -61 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 63 of 161

1 916 629 0026 Fraudulent Company Caller 

ID 

Yes Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

Called us and found out fraudulent co and What Other Actions Did the 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

b was told loan would be forgiven after 25 years if he paid them $129 mos for 

What Did the Customer 3 2 mos, $108 and then $9 5 .19 until forgiven in 25 years. 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -62 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 64 of 161

--------------

From: Service Center 

Sent: Wednesday, October 05, 2016 5:41 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Wednesday, October 05, 2016 5:40:59 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent I -Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predatory Scam 

Type of Incident 

09/19/2016 

Date 

1 

Lee Attachment B -63 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 65 of 161

12:00PM 

Time 

Home 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info 

Yes 

FSA Loan? 

Americtech Financial 

Fraudulent Company Name 

Ameritech Financial , however on phone they said name of company was Public 

Service loan Forgiveness 1101 Investment Blvd Suite 290, El Derado Hills ,CA Fraudulent Company 95762 Neil Adelman Emollment Specialist. 707-222-5137 Contact Info 

09/28/2016, spoke to Neil on 09/28/2016 and then got email. Email was sent 

Dates of Contact with after b said to Neil thought was a fraudulent co. 

Fraudulent Company 

SS #, and tried to get Fafsa pin no. He said had change psswd to fsa acct. Sent 

What did the company ask auth electronically to obtain infmmation to get bonowers info from Student 

for, and what info was Loan data base. 

shared? 

2 

Lee Attachment B -64 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 66 of 161

9163305215 Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the You told them thought was fraudulent. 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

Said payments would be the same as we est for idr. and then wouldn't have to py 

What Did the Customer the full loan bk if worked with them . 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -65 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 67 of 161

--------------

From: Service Center 

Sent: Wednesday, October 05, 2016 3:25 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Wednesday, October 05, 2016 3:24:35 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

-

Contact Ctr Agent 2-Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-180-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predatory Scam 

Type of Incident 

10/05/2016 

Date 

1 

Lee Attachment B -66 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 68 of 161

3:10PM 

Time 

Location 

Reported By 

-

eau claire 

Yes 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info 

Yes 

FSA Loan? 

AmeriTech financial 

Fraudulent Company Name 

docu coolection dept 1101 investment blvd, elderado Hills, ca 95762 brooke 

c.ordova paige Cameron set up acct ref#- ph # 1-800- Fraudulent Company 792-8621 ext 212 Contact Info 

6/8/2016 6/18/2016 talked to paige Dates of Contact with 

Fraudulent Company 

What did the company ask ss #, checking, paystub, debit cm·d, 

for, and what info was 

shared? 

2 

Lee Attachment B -67 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 69 of 161

just emls Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the charged debit cards and chng passwords, contact gl 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

they adv lower student loan debt, after making paymnt debt would be lesson, 

What Did the Customer forgiviness 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -68 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 70 of 161

--------------

From: Service Center 

Sent: Wednesday, September 28, 201610:10 AM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Wednesday, September 28, 2016 10:10:16 AM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent I -Care 

Title 

Serv Borrower Services 

Department 

Eagan 

Location 

608-246-1800,. 

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

09/08/2016 

Date 

1 

Lee Attachment B -69 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 71 of 161

3:00 PM 

Time 

home 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

pa 

Borrower Contact Info 

Yes 

FSA Loan? 

ameritech 

Fraudulent Company Name 

adam McKinley 1101 investment blvd ste 209 el dorado hills ca 95762 800-792-

Fraudulent Company 8621 

Contact Info 

9/8/2016, 08/23/2016 Dates of Contact with 

Fraudulent Company 

What did the company ask ssn, dob, income, voided check. 

for, and what info was 

shared? 

800-792-8621 

2 

Lee Attachment B -70 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 72 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin2 (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the will call bank and police. 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

What Did the Customer forgive loans, would only owe 31000. 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -71 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 73 of 161

--------------

From: Service Center 

Sent: Wednesday, September 21, 2016 8:51 AM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Wednesday, September 21, 2016 8:50:50 AM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent 3-Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

09/21/2016 

Date 

1 

Lee Attachment B -72 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 74 of 161

8:40AM 

Time 

Eau Claire Call Center 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info INNo 

FSA Loan? 

Ameritech Financial 

Fraudulent Company Name 

Neal Adelman: 1101 Investment Blvd Eldorado Hills, CA 95762 1-800-792-

Fraudulent Company 8621 

Contact Info 

Since the end of July 2016 Dates of Contact with 

Fraudulent Company 

All SPI include address/number/email/SSN/DOB/CC Info/GL & What did the company ask studentloans.gov act info etc. for, and what info was 

shared? 

1-800-792-8621 

2 

Lee Attachment B -73 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 75 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin~ {ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

The b01rnwer has taken no actions but will be looking into cancelling the 

What Other Actions Did the payments/cancelling her card with her bank 

Borrower Take? 

No Valid Power of Attorney 

{POA) on File? 

The b01rnwer was looking for the 3rd party to consolidate her loan & put her on 

What Did the Customer the path to loan forgiveness 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -7 4 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 76 of 161

--------------

From: Service Center 

Sent: Monday, September 19, 2016 2:46 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Monday, September 19, 2016 2:46:09 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

-

Contact Center Agent-Care 

Title 

Serv Borrower Services 

Department 

Eagan 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

09/19/2016 

Date 

1 

Lee Attachment B -7 5 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 77 of 161

2:27 PM 

Time 

Eagan 

Location 

Reported By 

Yes 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

NY 

Borrower Contact Info 

Yes 

FSA Loan? 

AmeriTech 

Fraudulent Company Name 

Ameritech 588-408-0419 ameritechfinanical.com Fraudulent Company 

Contact Info 

9/19/16 Dates of Contact with 

Fraudulent Company 

What did the company ask Bonower advise he provided them with his name, address, DOB and SSN. 

for, and what info was 

shared? 

588-408-0419 

2 

Lee Attachment B -76 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 78 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin2 (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the Bonower went onto google and facebook to look fmther into their company 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

They advise Bonower they could help him repay his loans with GL and have his 

What Did the Customer loan forgiven. 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -77 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 79 of 161

--------------

From: Service Center 

Sent: Thursday, September 15, 2016 12:50 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Thursday, September 15, 2016 12:50:24 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent I -Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

09/1 5/2016 

Date 

1 

Lee Attachment B -78 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 80 of 161

12:39 PM 

Time 

Eau claire 

Location 

Borrower 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info MIYes 

FSA Loan? 

Ameritech Financial Service 

Fraudulent Company Name 

18 665 3 7997 5 Erik.nordstrand@ameritechfinancial.com Fraudulent Company 

Contact Info 

9/15/16 Dates of Contact with 

Fraudulent Company 

What did the company ask SSN, Address, Phone # Bank info, MGL Login 

for, and what info was 

shared? 

8665379975 

2 

Lee Attachment B -79 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 81 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin2 (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the None 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

Sd would after 3 pmts of $332 payments would be $119 per month $20 to gland 

What Did the Customer $99 to Ameritech for 10 years and then the loan would be forgiven 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -80 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 82 of 161

--------------

From: Service Center 

Sent: Tuesday, September 06, 2016 12:00 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

Categories: Green Category 

From:-

Sent: Tuesday, September 06, 2016 12:00:13 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

-

Contact Ctr Agent 2-Care 

Title 

Serv Bouower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Bouower Fraud/Predatory Scam 

Type of Incident 

1 

Lee Attachment B -81 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 83 of 161

02/04/2016 

Date 

12:00AM 

Time 

online 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info NVYes 

FSA Loan? 

Ameritach Financial 

Fraudulent Company Name 

1-800-792-8621 1101 Investment Blvd El Dorado Hills, CA 95762 Fraudulent Company 

Contact Info 

Borrower is unsure, she thought it was around the first pa11 ofFebrna1y. 

Borrower talked to Ameritech Financial. She then contacted FSA also asking 

about consolidating, loan forgiveness, and Ameritech Financial. Borrower 

Dates of Contact with stating that the representative 

Fraudulent Company she talked to said they were working with a number of loan companies, and that 

they sounded like they could be one of the companies FSA worked with 

2 

Lee Attachment B -82 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 84 of 161

Bonower is hying to stop Ameritech Financial from accessing her account and 

continuing to apply forbearances. Borrower gave them her social security 

number, address, loan servicer, phone number, e-m address. They then asked for What did the company ask all of her inf onnation for, and what info was 

to access online account, as well as her GLID, stating they needed it to they shared? could elechonically submit pape1work for her. 

800-792-8621 Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

The borrower went to her bank to stop payments when she realized were still 

What Other Actions Did the coming out. 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

Consolidate her loans and apply for public service loan forgiveness. What Did the Customer 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -83 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 85 of 161

--------------

From: Service Center 

Sent: Wednesday, Auqust 03, 2016 8:43 AM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Wednesday, August 03, 2016 8:42:35 AM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

-

Contact Ctr Agent 3-Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-180-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

08/03/2016 

Date 

1 

Lee Attachment B -84 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 86 of 161

8:20AM 

Time 

Eau Claire 

Location 

Reported By 

-

Yes 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info 

Yes 

FSA Loan? 

AmeriTech Financial 

Fraudulent Company Name 

800-792-8621 ameritechtinancial.com AmeriTech Financial 1101 investment 

Fraudulent Company blvd #290 El Dorado Hills Ca 95762 

Contact Info 

about a month & half ago Dates of Contact with 

Fraudulent Company 

Gave SSN, Company signed up on MGL and applied forb without his 

knowledge, Does not recall giving banking info, they said they could get the What did the company ask banking info themselve; said company called Global Client Solutions tried to for, and what info was take $207 shared? 

2 

Lee Attachment B -85 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 87 of 161

Fraudulent Company Caller 800-792-8621 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement or Filed 

Identity Theft Report? 

What Other Actions Did the Change banking info, deleted MGL acct to set up himself 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

Help with lowering payments What Did the Customer 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -86 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 88 of 161

--------------

From: Service Center 

Sent: Tuesday, July 26, 2016 8:40 AM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Tuesday, July 26, 2016 8:40:27 AM (UTC-06:00) Central nme (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent 2-Care 

Title 

Serv Borrower Services 

Department 

Eagan 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

06/15/2016 

Date 

1 

Lee Attachment B -87 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 89 of 161

10:32 AM 

Time 

TexasLocation 

Reported By 

Yes 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID -

(GLID) 

Borrower Contact Info 

Yes 

FSA Loan? 

Ameritech finacial 

Fraudulent Company Name 

800-792-8621 ext 424 alania.janett@ameritechfinancial.com Fraudulent Company 

Contact Info 

06/15/2016 Dates of Contact with 

Fraudulent Company 

C_aller called ~on-ower to consolidate loan. borrower states called them back & What did the company ask did not authonze consolidation. for, and what info was 

shared? 

800.792.8621 

2 

Lee Attachment B -88 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 90 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin~ (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

called Great lakes What Other Actions Did the 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

Bonower states did not want consolidation & did not expect that they would do 

What Did the Customer the consolidation 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -89 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 91 of 161

--------------

From: Service Center 

Sent: Friday, July 22, 2016 9:34 AM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Friday, July 22, 2016 9:34:05 AM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Cont Ctr Agent I -Outreach 

Title 

Serv Borrower Services 

Department 

Madison 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

04/18/2016 

Date 

1 

Lee Attachment B -90 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 92 of 161

5:00PM 

Time 

email 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

ca 

Borrower Contact Info 

Yes 

FSA Loan? 

Ameritech Financial 

Fraudulent Company Name 

Fraudulent Company 1800 792 8621 1101 investment Blvd Eldrado ca 95762 

Contact Info 

Dates of Contact with emailed with them talked to get applies done 

Fraudulent Company 

What did the company ask SPI 

for, and what info was 

shared? 

1 800 792 8621 

2 

Lee Attachment B -91 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 93 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin~ (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the gave company and GL information 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

company will fill out app has to pay membership fee lyr 200.00 after that 99.00 

Wh t D.d th C t per tmonth until loan forgiven to have them fill out the apps then loan will be 

a I e us omer . forgiven after Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -92 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 94 of 161

--------------

From: Service Center 

Sent: Tuesday, July 12, 2016 11:37 AM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Tuesday, July 12, 2016 11:37:00 AM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Cont Ctr Agent 2-0utreach 

Title 

Serv Borrower Services 

Department 

Stevens Point 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

07/1 1/2016 

Date 

1 

Lee Attachment B -93 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 95 of 161

1:21 PM 

Time 

Mygreatlakes.org 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info INYes 

FSA Loan? 

Ameritech Financial 

Fraudulent Company Name 

phone# 18007928621, Email: income.doc@ameriechfinancial. com Fraudulent Company 

Contact Info 

07/08/2016 at 4:30pm eastern, 07/09/2016, 07/1 1/2016 Dates of Contact with 

Fraudulent Company 

Company ask~d student ~onnation,_ l?gin info1mation for MGL.org, routing What did the company ask and account # s for banking acct, Mailing address, phone # and Email. for, and what info was 

shared? 

18007928621 

2 

Lee Attachment B -94 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 96 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin~ (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the will take action will bank and passwords with mgl.org and email 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

reducing monthly loan payments, offering eligibility for 10 year loan discharge 

What Did the Customer and forgiveness, go back to finish masters degree without any additional cost. 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -95 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 97 of 161

--------------

From: Service Center 

Sent: Monday, July 11, 2016 1:23 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Monday, July 11, 2016 1:22:38 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Center Agent-Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608.246.1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

07/11/2016 

Date 

1 

Lee Attachment B -96 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 98 of 161

1:13AM 

Time 

- va 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

VA 

Borrower Contact Info 

Yes 

FSA Loan? 

Ameritech 

Fraudulent Company Name 

n/a Fraudulent Company 

Contact Info 

n/a Dates of Contact with 

Fraudulent Company 

bonower had called to inqr if Ameritech was a legit se1vicer. b had adv had set What did the company ask 

up payment plan with company & had consol/idr through them. for, and what info was 

shared? 

n/a 

2 

Lee Attachment B -97 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 99 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin~ (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the after contact with borrower may end plan with company. 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

consol & forgiveness within 1 O yearn. What Did the Customer 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -98 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 100 of 161

--------------

From: Service Center 

Sent: Monday, June 27, 2016 7:27 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Monday, June 27, 2016 7:26:44 PM (UTC-06:00) Central nme (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Cont Ctr Agent I -Outreach 

Title 

Serv Borrower Services 

Department 

Madison 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

06/27/2016 

Date 

1 

Lee Attachment B -99 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 101 of 161

7:10AM 

Time 

MI 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID -

(GLID) 

MI 

Borrower Contact Info 

Yes 

FSA Loan? 

AmeritechFinancial Services 

Fraudulent Company Name 

800/7928621 income.doc@ameritechfinancial.com Fraudulent Company 

Contact Info 

6 mo prior Dates of Contact with 

Fraudulent Company 

all of the ~bove; company is cunently withdrawing $99/mo; no pymnts have What did the company ask been received by GL for, and what info was 

shared? 

800/792-8621 

2 

Lee Attachment B -100 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 102 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin~ (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the b appeam<l undisturned that pymnts not made to GL 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

give lower pymnt on Ins What Did the Customer 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -101 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 103 of 161

--------------

From: Service Center 

Sent: Thursday, June 23, 2016 5:13 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Thursday, June 23, 2016 5:13:21 PM (UTC-06:00) Central nme (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

-

Contact Ctr Agent 2-Care 

Title 

Serv Borrower Services 

Department 

Boscobel 

Location 

608.246.1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

06/23/2016 

Date 

1 

Lee Attachment B -102 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 104 of 161

4:37 PM 

Time 

Boscobel 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

IN 

Borrower Contact Info 

Yes 

FSA Loan? 

AmeriTech 

Fraudulent Company Name 

Address: Ameritech financial 1101 investment blvd Eldorado Hills, CA 95762 Fraudulent Company 

Contact Info 

06/08/16 Dates of Contact with 

Fraudulent Company 

What did the company ask Bank Acct routing and acct # 

for, and what info was 

shared? 

2 

Lee Attachment B -103 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 105 of 161

800 792-8621 Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

Borrower requested to cancel consolidation that company had staiied, also will 

What Other Actions Did the contact financial institution to see if could do stop payment, or possibly change 

acct# Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

Borrower was looking into what company could offer when next thing bonower 

Wh D.d h C knew they were signing bonower for consolidation along with mentioning about 

at I t e ustomer 1org1veness. .c . 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -104 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 106 of 161

--------------

From: Service Center 

Sent: Friday, June 17, 2016 3:40 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Friday, June 17, 2016 3:40:17 PM (UTC-06:00) Central nme (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent 2-Care 

Title 

Serv Borrower Services 

Department 

Plano 

Location 

608-246-1800,. 

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

06/17/2016 

Date 

1 

Lee Attachment B -105 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 107 of 161

3:23 PM 

Time 

Plano 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

PA 

Borrower Contact Info 

Yes 

FSA Loan? 

Ameritech Financial 

Fraudulent Company Name 

Ameritech Financial (Global Client) 1101 Investment Blvd #290 Eldorado Hills 

Fraudulent Company CA 95762 

Contact Info 

6/16/16 Dates of Contact with 

Fraudulent Company 

What did the company ask b and sps SSN, doh, gl login ,FSA code # 

for, and what info was 

shared? 

800-792-8621 

2 

Lee Attachment B -106 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 108 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin2 (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

notified Equifax; changed gl login; change fsa login; BBB; consumer banking;& 

What Other Actions Did the consumer financial protection bureau 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

lower loan pmnt to $119 What Did the Customer 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -107 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 109 of 161

--------------

From: Service Center 

Sent: Thursday, June 09, 2016 5:23 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Thursday, June 09, 2016 5:23:27 PM (UTC-06:00) Central nme (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent I -Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

06/09/2016 

Date 

1 

Lee Attachment B -108 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 110 of 161

5:08 PM 

Time 

Location 

Reported By 

-

Phone 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

-

Borrowers Great Lakes ID 

(GLID) 

-

Tx 

Borrower Contact Info 

Yes 

FSA Loan? 

Ameritech Finanical 

Fraudulent Company Name 

800-792-8621 Fraudulent Company 

Contact Info 

5/10/16 Dates of Contact with 

Fraudulent Company 

What did the company ask all personal info,name,address,may have mgl.org password· 

for, and what info was 

shared? 

? 

2 

Lee Attachment B -109 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 111 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handline (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the called great lakes 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

consolidate and lower payments~said loans of $25,253 would save 

What Did the Customer $15,000,would pay $207 for 11 months and then $119 for the remainder 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -110 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 112 of 161

--------------

From: Service Center 

Sent: Friday, May 27, 2016 9:01 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Friday, May 27, 2016 9:01:29 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Center Agent-Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608.246.180-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

05/27/2016 

Date 

1 

Lee Attachment B -111 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 113 of 161

8:56 PM 

Time 

- ca 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID -

(GLID) 

ca 

Borrower Contact Info 

Yes 

FSA Loan? 

Ameritech 

Fraudulent Company Name 

18007928621 Arian Fraudulent Company 

Contact Info 

march 2016. since payments have been made they haven't returned any calls Dates of Contact with 

Fraudulent Company 

social security_number,_ date ofbnih, great lakes info, mailing address, phone What did the company ask number, bank mfmmahon for, and what info was 

shared? 

18007928621 

2 

Lee Attachment B -112 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 114 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin~ (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

b has changed mgl pw and pin and will contact bank to close account What Other Actions Did the 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

6 months of payments of 257, borrower has made pmnts since march and has 

What Did the Customer not received phone calls back from company 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -113 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 115 of 161

--------------

From: Service Center 

Sent: Friday, May 20, 2016 6:20 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Friday, May 20, 2016 6:20:09 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent 2-Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

05/18/2016 

Date 

1 

Lee Attachment B -114 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 116 of 161

6: 14PM 

Time 

PA 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

PA 

Borrower Contact Info 

Yes 

FSA Loan? 

Ameritech 

Fraudulent Company Name 

NIA Fraudulent Company 

Contact Info 

March 2016 Dates of Contact with 

Fraudulent Company 

What did the company ask SPI, Bank Info, MGL login info 

for, and what info was 

shared? 

2 

Lee Attachment B -115 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 117 of 161

NIA Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the She was going to speak to her bank to try and block futme payments 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

Ameritech told her they would get her lower monthly payments and lower int 

rates by consolidating through them; They told her they would pay Great Lakes 

Wh D.d th C t on her behalf but all they did was put a 2 month forbearance on her acct - via 

at 1 e. us omer MGL we b ·t d st e - an are Expect the Company/Person . . T D 4" Tb ? requestmg she pay them directly. o o .1or em. 

3 

Lee Attachment B -116 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 118 of 161

--------------

From: Service Center 

Sent: Wednesday, May 18, 2016 7:17 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Wednesday, May 18, 2016 7: 16:53 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent 2-Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

05/18/2016 

Date 

1 

Lee Attachment B -11 7 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 119 of 161

6:37 PM 

Time 

Eau Claire, WI 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info 

Yes 

FSA Loan? 

Ameritech 

Fraudulent Company Name 

916 509 3673 800 488 1490 Fraudulent Company 

Contact Info 

May2016 Dates of Contact with 

Fraudulent Company 

What did the company ask SPI, banking info 

for, and what info was 

shared? 

9165093673 

2 

Lee Attachment B -118 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 120 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the Repmied the issue to her bank and req the payments be blocked 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

For a $1200 fee the bonower was promised that her payments would go down to 

What Did the Customer $118/month and she would never have to pay interest in the future 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -119 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 121 of 161

--------------

From: Service Center 

Sent: Monday, May 16, 2016 9:40 AM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Monday, May 16, 2016 9:40:27 AM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

-

Contact Ctr Agent 2-Care 

Title 

Serv Borrower Services 

Department 

Boscobel 

Location 

608.246.1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

05/16/2016 

Date 

1 

Lee Attachment B -120 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 122 of 161

9:17 AM 

Time 

Boscobel 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

CA 

Borrower Contact Info 

Yes 

FSA Loan? 

AmeriTech Financial 

Fraudulent Company Name 

1101 investment Blvd suite 290 Eldorado Hills, CA 95762 Max Hamerman Fraudulent Company 

Contact Info 

04/22/2016 Dates of Contact with 

Fraudulent Company 

What did the company ask boITower gave company routing and account number for checking account 

for, and what info was 

shared? 

(800) 488-1490 

2 

Lee Attachment B -121 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 123 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin~ (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

Bonower is 1Iying to cancel services with company, said has been 1Iying to 

cancel but nobody calls back. Bonower called company multiple times and they 

say a manager is not available at that time and say they will call back and never What Other Actions Did the do, but will keep Borrower Take? sending emails saying they have been hying to get in contact with bonower. 

No Valid Power of Attorney 

(POA) on File? 

B01Tower said wanted to consolidate went to sl.gov site, and started getting 

What Did the Customer cont~cted by this company. They informed bon.-ower that they would be 

servicer. Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -122 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 124 of 161

--------------

From: Service Center 

Sent: Wednesday, May 11, 2016 5:56 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

Categories: Green Category 

From:-

Sent: Wednesday, May 11, 2016 5:56:21 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Escalation Spec 

Title 

Serv Bouower Services 

Department 

Boscobel 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Bouower Fraud/Predatory Scam 

Type of Incident 

1 

Lee Attachment B -123 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 125 of 161

05/11/2016 

Date 

12:00 AM 

Time 

phone 

Location 

bonower 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID -

(GLID) 

Borrower Contact Info PAYes 

FSA Loan? 

Ameritech Financial Services 

Fraudulent Company Name 

Fraudulent Company ph# 866 238 7367 

Contact Info 

Dates of Contact with 05/10/16 - 05/11/2016 

Fraudulent Company 

What did the company ask Personal infoimation, banking infonnation, references 

for, and what info was 

shared? 

2 

Lee Attachment B -124 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 126 of 161

Fraudulent Company Caller 866 238 7367 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the changed all her personal info on the GL account 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

What Did the Customer Thought it was the DOE and was doing a consolidation for charge. 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -125 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 127 of 161

--------------

From: Service Center 

Sent: Thursday, May 05, 2016 4:05 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

Categories: Green Category 

From: 

Sent: Thursday, May 05, 2016 4:05:18 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent 2-Care 

Title 

Serv Bouower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Bouower Fraud/Predatory Scam 

Type of Incident 

1 

Lee Attachment B -126 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 128 of 161

05/05/2016 

Date 

4:00 PM 

Time 

PHONE 

Location 

BORROWER 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID -

(GLID) 

Borrower Contact Info CAYes 

FSA Loan? 

AMERITECH FINANCIAL 

Fraudulent Company Name 

18007928621 Fraudulent Company 

Contact Info 

NIA Dates of Contact with 

Fraudulent Company 

ALL PERSONAL INFO INCLUDING SSN What did the company ask 

for, and what info was 

shared? 

2 

Lee Attachment B -127 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 129 of 161

18007928621 Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the CONTACT FSA TO CHANGE PASSWORD 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

WAS CHARGED 1200.00 FOR CONSOL AND LOAN FORGIVENESS What Did the Customer 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -128 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 130 of 161

--------------

From: Service Center 

Sent: Wednesday, May 04, 2016 2:20 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Wednesday, May 04, 2016 2: 19:40 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent 2-Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

05/04/2016 

Date 

1 

Lee Attachment B -129 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 131 of 161

1:00PM 

Time 

Great Lakes Eau Claire 

Location 

Reported By 

Yes 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

IN 

Borrower Contact Info 

Yes 

FSA Loan? 

Ameritech 

Fraudulent Company Name 

n/a Fraudulent Company 

Contact Info 

n/a Dates of Contact with 

Fraudulent Company 

What did the company ask n/a 

for, and what info was 

shared? 

n/a 

2 

Lee Attachment B -130 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 132 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin~ {ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

mother adv b has been contacted by 3rd paiiy company and he agreed to pay a 

What Other Actions Did the large amount, mother will call b to disc what service/contract he agreed to 

Borrower Take? 

No Valid Power of Attorney 

{POA) on File? 

b was promised to have lower or no payments and would have loans forgiven 

Wh t D.d th C t after 20years. 3rd paity advised he would need to make payments totaling about 

a I e us omer . . E t $699 for this se1v1ce. 

xpec th e C ompany IP erson 

To Do for Them? 

3 

Lee Attachment B -131 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 133 of 161

--------------

From: Service Center 

Sent: Monday, May 02, 2016 10:46 AM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Monday, May 02, 2016 10:46:28 AM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Cont Ctr Agent 2-0utreach 

Title 

Serv Borrower Services 

Department 

Boscobel 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

04/28/2016 

Date 

1 

Lee Attachment B -132 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 134 of 161

4:31 PM 

Time 

mailed letter 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

KY 

Borrower Contact Info 

Yes 

FSA Loan? 

AmeriTech Financial 

Fraudulent Company Name 

1101 investment blvd Eldorado Hills, CA 95762 800-792-8621 and 866-951 -

Fraudulent Company 0128 

Contact Info 

4/28/ 16 Dates of Contact with 

Fraudulent Company 

gave ssn and credit card info,and checking acct info mnthly pmts would be What did the company ask 

approx $207 for 11 mnths and $119 for nineteen yrearn for, and what info was 

shared? 

8669510128 

2 

Lee Attachment B -133 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 135 of 161

Fraudulent Company Caller 

ID 

Yes Canceled Automated Cash 

Handlin2 (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the none 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

loans to be consolidated as one w $207 pmt for 11 mnths and not years at $119 

What Did the Customer mnth with bal forgvn 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -134 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 136 of 161

--------------

From: Service Center 

Sent: Monday, March 21, 2016 2:21 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Monday, March 21, 2016 2:20:38 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent I -Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

03/18/2016 

Date 

1 

Lee Attachment B -135 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 137 of 161

3:30 PM 

Time 

Location 

Reported By 

-

califomia 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

-

Borrowers Great Lakes ID 

(GLID) 

-

was approached to pay $1000 to get In pd in 10 years w/Ameritech Financial ph 

: 916-585-8364 Borrower Contact Info 

No 

FSA Loan? 

ameritech financial 

Fraudulent Company Name 

916-585-8364 Fraudulent Company 

Contact Info 

numerous Dates of Contact with 

Fraudulent Company 

What did the company ask all personal and bk info 

for, and what info was 

shared? 

2 

Lee Attachment B -136 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 138 of 161

916-585-8364 Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the juSt called gl 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

to get the loan paid off and forgiven What Did the Customer 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -13 7 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 139 of 161

--------------

From: Service Center 

Sent: Thursday, March 03, 2016 10:46 AM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Thursday, March 03, 2016 10:45:54 AM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Contact Ctr Agent I -Care 

Title 

Serv Borrower Services 

Department 

Eau Claire 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

03/02/2016 

Date 

1 

Lee Attachment B -138 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 140 of 161

6:03 PM 

Time 

MGLOnline 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

Borrower Contact Info NEYes 

FSA Loan? 

Ameritech Financial 

Fraudulent Company Name 

Ameritech Financial, 866-879-7193 Fraudulent Company 

Contact Info 

03/02/2016 Dates of Contact with 

Fraudulent Company 

What did the company ask Bank Act#, SSN 

for, and what info was 

shared? 

NA 

2 

Lee Attachment B -139 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 141 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did the None, juSt called Gl 

Borrower Take? 

Yes Valid Power of Attorney 

(POA) on File? 

Initially the bonower was under the assumption that the company was affiliated 

with the US Dpt of Ed, but after disclosing her info she was made aware that 

Ameritech Financial was a private company. The flyer that she was mailed had 

What Did the Customer DPT of ED info although 

Expect the Company/Person at the bottom in fine print is said that the company was affiliated with the BBB 

To Do for Them? but it did not state the Ameritech Financial info anywhere on it. 

3 

Lee Attachment B -140 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 142 of 161

-----------------

From: 

Sent: Thursday, April 20, 2017 2:04 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: Security Incident - Borrower Fraud/Predatory Scam 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Title Contact Center Agent 1 

Department Serv Borrower Services 

Location Plano 

Phone 

Email 

Incident Summary 

Type of Incident Bmrower Fraud/Predatmy Scam 

Date 04/20/2017 

Time 1:45 PM 

Location gl piano 

Reported By 

Great Lakes Employee? No 

Incident Details 

Borrower Name 

Borrowers Great Lakes 

ID (GLID) 

Borrower Contact Info 

1 

Lee Attachment B -141 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 143 of 161

FSA Loan? Yes 

Fraudulent Company ameritech financial 

Name 

Fraudulent Company timothy Garcia 

Contact Info timothy.gai-cia@ameritechfinancial.com 

916-526-0886 direct line for agent 

1800-792-8621 toll free line 

1866-383-8240 on mail 

Dates of Contact with 04/20/2017 

Fraudulent Company 

What did the company ssn, fsa login, mgl login, nslds 

ask for, and what info 

was shared? 

Fraudulent Company n/a 

Caller ID 

Canceled Automated No 

Cash Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did change passwords, 

the Borrower Take? 

Valid Power of Attorney No 

(POA) on File? 

What Did the Customer loan forgiveness, consolidation, 

Expect the 

Company/Person To Do 

for Them? 

2 

Lee Attachment B -142 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 144 of 161

--------------

From: Service Center 

Sent: Tuesday, Ja nuary 10, 2017 12:49 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From:-

Sent: Tuesday, January 10, 2017 12:49:21 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

-

ContSupp&EscalSpec 

Title 

Serv Borrower Services 

Department 

Boscobel 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predat01y Scam 

Type of Incident 

01/10/2017 

Date 

1 

Lee Attachment B -143 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 145 of 161

12:45 PM 

Time 

Great Lakes 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID -

(GLID) 

Borrower Contact Info 

Yes 

FSA Loan? 

Ameri Tech 

Fraudulent Company Name 

800-792-8621, parnnt company is Global Client Solutions Fraudulent Company 

Contact Info 

prior to Consolidation in 8/16 Dates of Contact with 

Fraudulent Company 

banking account info, name, address/phone (they withdrew the payment we got What did the company ask thrn fmwarding 11/1/ 16) for, and what info was 

shared? 

800-792-8621 

2 

Lee Attachment B -144 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 146 of 161

Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handlin~ (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

n/a What Other Actions Did the 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

apply the fee to her loan ($250) What Did the Customer 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -145 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 147 of 161

-----------------

From: 

Sent: Monday, May 01, 2017 11:09 AM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: Security Incident - Borrower Fraud/Predatory Scam 

Categories: Borrower Notification 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Title Contact Center Agent 3 

Department Serv B01Tower Services 

Location Boscobel 

Phone 

Email 

Incident Summary 

Type of Incident Bonower Fraud/Predat01y Scam 

Date 05/01/2017 

Time 9:00AM 

Location home 

Reported By 

Great Lakes Employee? Yes 

Incident Details 

Borrower Name 

Borrowers Great Lakes -

ID (GLID) 

1 

Lee Attachment B -146 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 148 of 161

Borrower Contact Info 

FSA Loan? Yes 

Fraudulent Company Ameritech Financial nslds 

Name 

Fraudulent Company 1-866-931-7994 Shawna Parker 

Contact Info 

Dates of Contact with 5/1/17 

Fraudulent Company 

What did the company ssn, nslds log in 

ask for, and what info 

was shared? 

Fraudulent Company 866931 7994 

Caller ID 

Canceled Automated No 

Cash Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did no other actions 

the Borrower Take? 

Valid Power of Attorney No 

(POA) on File? 

What Did the Customer said would pay $108 mnth for 25 yrs, then loan is forgvn, $800 fee 

Expect the 

Company/Person To Do 

for Them? 

2 

Lee Attachment B -14 7 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 149 of 161

-----------------

From: 

Sent: Wednesday, April 26, 2017 9:32 AM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: Security Incident - Borrower Fraud/Predatory Scam 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Title Contact Center Agent 2 

Department Serv Borrower Services 

Location Eagan 

Phone 

Email 

Incident Summary 

Type of Incident Bmrower Fraud/Predatmy Scam 

Date 04/26/2017 

Time 9:18 AM 

Location Eagan 

Reported By 

Great Lakes Employee? Yes 

Incident Details 

Borrower Name 

Borrowers Great Lakes 

ID (GLID) 

Borrower Contact Info 

1 

Lee Attachment B -148 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 150 of 161

FSA Loan? Yes 

Fraudulent Company Ameritech Financial 

Name 

Fraudulent Company 866-994-4049 

Contact Info 866-818-9026 (FAX) 

1101 Investment Blvd Ste 290 

El Dorado Hills, CA 95762 

Dates of Contact with 04/24/17 

Fraudulent Company 

What did the company Bank Account info 

ask for, and what info FSAID, SSN 

was shared? 

Fraudulent Company 866-994-4049 

Caller ID 

Canceled Automated No 

Cash Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did n/a 

the Borrower Take? 

Valid Power of Attorney No 

(POA) on File? 

What Did the Customer Loan forgiveness 

Expect the 

Company/Person To Do 

for Them? 

2 

Lee Attachment B -149 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 151 of 161

-----------------

From: 

Sent: Thursday, April 20, 2017 2:04 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: Security Incident - Borrower Fraud/Predatory Scam 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Title Contact Center Agent 1 

Department Serv Borrower Services 

Location Plano 

Phone 

Email 

Incident Summary 

Type of Incident Bmrower Fraud/Predatmy Scam 

Date 04/20/2017 

Time 1:45 PM 

Location gl piano 

Reported By 

Great Lakes Employee? No 

Incident Details 

Borrower Name 

Borrowers Great Lakes 

ID (GLID) 

Borrower Contact Info 

1 

Lee Attachment B -150 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 152 of 161

FSA Loan? Yes 

Fraudulent Company ameritech financial 

Name 

Fraudulent Company timothy Garcia 

Contact Info timothy.gai-cia@ameritechfinancial.com 

916-526-0886 direct line for agent 

1800-792-8621 toll free line 

1866-383-8240 on mail 

Dates of Contact with 04/20/2017 

Fraudulent Company 

What did the company ssn, fsa login, mgl login, nslds 

ask for, and what info 

was shared? 

Fraudulent Company n/a 

Caller ID 

Canceled Automated No 

Cash Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did change passwords, 

the Borrower Take? 

Valid Power of Attorney No 

(POA) on File? 

What Did the Customer loan forgiveness, consolidation, 

Expect the 

Company/Person To Do 

for Them? 

2 

Lee Attachment B -151 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 153 of 161

----------------

From: 

Sent: Thursday, April 20, 2017 12:58 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: Security Incident - Borrower Fraud/Predatory Scam 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Title 

-

BSR 

Department CUSTOMER SERVICE 

Location BELOIT 

Phone 

Email 

Incident Summary 

Type of Incident Borrower Fraud/Predatory Scam 

Date 04/06/2017 

Time 2:00 PM 

Location 

Reported By D 

Great Lakes Employee? No 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID -

(GLID) 

1 

Lee Attachment B -152 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 154 of 161

Borrower Contact Info 

FSA Loan? Yes 

Fraudulent Company AMERITECH FINANCIAL 

Name 

Fraudulent Company 800-792-8621 

Contact Info 1101 INVESTMENT BLVD 

STE 290 

ELDORADO HILLS CA 95762 

Dates of Contact with 4/6/2017 

Fraudulent Company 

What did the company LOG IN INFORMATION IN MGL AND DEBIT CARD# AND CHECKING 

ask for, and what info was ACCOUNT INFORMATION 

shared? 

Fraudulent Company 800-792-8621 

Caller ID 

Canceled Automated Cash No 

Handling (ACH}? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did CALLED BANK AND CONTACT LAW ENFORCEMENT 

the Borrower Take? 

Valid Power of Attorney No 

(POA) on File? 

What Did the Customer THEY CALLED ABOUT IDR 

Expect the 

Company/Person To Do 

for Them? 

2 

Lee Attachment B -153 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 155 of 161

-----------------

From: 

Sent: Thursday, March 30, 2017 2:37 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: Security Incident - Borrower Fraud/Predatory Scam 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Title Bonower Services Rep 

Department Serv Borrower Services 

Location Plano 

Phone 

Email 

Incident Summary 

Type of Incident Bmrower Fraud/Predatmy Scam 

Date 03/28/2017 

Time 6:30 PM 

Location Plano, TX 

Reported By 

Great Lakes Employee? No 

Incident Details 

Borrower Name 

Borrowers Great Lakes 

ID (GLID) 

Borrower Contact Info 

1 

Lee Attachment B -154 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 156 of 161

FSA Loan? Yes 

Fraudulent Company Ameritech 

Name 

Fraudulent Company Phone: 1-800-792-8621 

Contact Info Aryan Cairasa Ext 207 

Address: 1101 Investment Blvd.Ste 290 

El Dorado Hill, CA 95762 

Dates of Contact with October 2016-Present 

Fraudulent Company 

What did the company Caller wanting payments made to fraudulent company to be applied to the 

ask for, and what info Great Lakes account. Borrower has shai·ed personal infonnation: SSN, 

was shared? bank account information, and home address and phone number 

Fraudulent Company 1-800-792-8621 

Caller ID 

Canceled Automated No 

Cash Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did Bonower has spoken with an attorney in regards to this situation as well 

the Borrower Take? as bankruptcy. 

Valid Power of Attorney No 

(POA) on File? 

What Did the Customer Have more manageable payments to payback student loans in b01Tower's 

Expect the name. Bonower under the impression that payments were to be fmwarded 

Company/Person To Do to Great Lakes 

for Them? 

KY2 

Lee Attachment B -155 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 157 of 161

-----------------

From: 

Sent: Tuesday, April 04, 2017 5:16 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: Security Incident - Borrower Fraud/Predatory Scam 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Title Contact Center Agent 4 

Department Serv Borrower Services 

Location Boscobel 

Phone 

Email 

Incident Summary 

Type of Incident Bmrower Fraud/Predatmy Scam 

Date 04/04/2017 

Time 5:10 PM 

Location phone 

Reported By 

Great Lakes Employee? No 

Incident Details 

Borrower Name 

Borrowers Great Lakes 

ID (GLID) 

Borrower Contact Info 

1 

Lee Attachment B -156 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 158 of 161

FSA Loan? Yes 

Fraudulent Company ame1tich Financial 

Name 

Fraudulent Company 800 792 8621 

Contact Info 

Dates of Contact with 04/04/2017 

Fraudulent Company 

What did the company Credit card info, ssn, login for sl.gov 

ask for, and what info 

was shared? 

Fraudulent Company 8007928621 

Caller ID 

Canceled Automated No 

Cash Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

What Other Actions Did Making payments to this company to complete applications 

the Borrower Take? 

Valid Power of Attorney No 

(POA) on File? 

What Did the Customer Thought payments made to third paity would go to GL, loan forgiveness 

Expect the 

Company/Person To Do 

for Them? 

2 

Lee Attachment B -157 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 159 of 161

--------------

From: Service Center 

Sent: Thursday, November 03, 2016 1:41 PM 

To: SLGL-Security Incident-Borrower Fraud-Predatory Scam 

Subject: FW: Security Incident 

From: 

Sent: Thursday, November 03, 2016 1:40:58 PM (UTC-06:00) Central Time (US & Canada) 

To: Service Center 

Subject: Security Incident 

Borrower Fraud/Predatory Scam 

Incident Logged By 

Name 

Cont Ctr Agent I -Outreach 

Title 

Serv Borrower Services 

Department 

Madison 

Location 

608-246-1800-

Phone 

Email 

Incident Summary 

Borrower Fraud/Predatory Scam 

Type of Incident 

01/04/2016 

Date 

1 

Lee Attachment B -158 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 160 of 161

1:26AM 

Time 

home 

Location 

Reported By 

No 

Great Lakes Employee? 

Incident Details 

Borrower Name 

Borrowers Great Lakes ID 

(GLID) 

-

mo -

Borrower Contact Info 

Yes 

FSA Loan? 

ame1tech 

Fraudulent Company Name 

amertechfinancial.com 1101 investment blv 290 el dorado hill ca 95762 800 792 

Fraudulent Company 8621 

Contact Info 

contacted by emails eve1y since jan 2016 Dates of Contact with 

Fraudulent Company 

What did the company ask sp1 

for, and what info was 

shared? 

2 

Lee Attachment B -159 
Case 4:18-cv-00806-SBA Document 36-2 Filed 03/02/18 Page 161 of 161

800 792 8621 Fraudulent Company Caller 

ID 

No Canceled Automated Cash 

Handling (ACH)? 

Reported to Law No 

Enforcement, or Filed 

Identity Theft Report? 

paid them 207 per month since may 2016 told b not to talk with us told b would 

What Other Actions Did the pay 28000 the loan would be paid off 

Borrower Take? 

No Valid Power of Attorney 

(POA) on File? 

to get the loan forgiven after 25 yrs of payments What Did the Customer 

Expect the Company/Person 

To Do for Them? 

3 

Lee Attachment B -160 
Lee Attachment C

Case 4:18-cv-00806-SBA Document 36-3 Filed 03/02/18 Page 1 of 6
Lee Attachment C - 1

Case 4:18-cv-00806-SBA Document 36-3 Filed 03/02/18 Page 2 of 6

· Fraud and Identity Theft 

From: hotm;iil.c:om> 

Sent: Friday, June 17, 2016 1:02 AM 

To: Eli Anderson; info@bbbemail.org; Fraud and Identity Theft; crimetips@rpcity.org; 

info@oneb onefitness.com; info@afbcenter.com 

Subject: RE: 

Eli: 

You may remember me from March of 2015. You set me up with 

a repayment program and I've been paying on it since. 

I went to do the annual reapplication with Great Lakes earlier 

today and they said I did not qualify for the program I was 

put on and that none of the money I'd been putting toward 

the consolidated loan had been getting to them. Moreover, 

they said the zero monthly balance I could achieve with or 

without an outside agency. So the money I've been paying 

since the first quarter of last year has been going straight 

to AFBC; this, alter I was told you were an agency hired by 

the government to help people get into programs to lower 

payments. 

When I asked Great Lakes to check on the 1040 that you 

had sent on to them, they said that family size had been 

marked as "4." I haven't claimed more than one dependent 

for the last 27 years. So I'm wondering where and how it 

changed before it came to them. They also told me that the 

loan would be forgiven after 20+ years of payment without 

the necessity of an outside party or mediator. 

Then I start reading a number of fraud reports on the 

American Financial Benefits Center, questionable ethics, 

and many accounts of you guys doctoring information to 

get people into programs you claim they themselves could 

not get into. 

You do realize, if this is true you've made me an unwilling 

accomplice to fraud, aside from being a victim of your 

dishonesty and greed. Also, if this is true, you've cost me 

roughly 3K which I really don't have. 

Anyway, you may or may not work for AFBC still, as your 

FB page says you own the Local Dish in Santa Rosa. Either 

way, this email is going to the Rohnert BBB, the Rohnert 

1 
Lee Attachment C - 2

Case 4:18-cv-00806-SBA Document 36-3 Filed 03/02/18 Page 3 of 6

police, as well as the Fraud Department at Great Lakes. 

I've also sent a copy of this to the FBI and IRS, as they 

both might find it interesting. 

If you have an explanation for all of the above, I'll gladly 

retract this message from all parties involved, but until 

that unlikely day, peace. 

http://afbcenter.com/ 

https:ljwww.facebook.com/elisha.anderson.165 

https://www.facebook.com/elisha.anderson.520 

https:ljwww.linkedin.com/in/eli-anderson-3a5a0097 

http:l/www.ripoffreport.com/r /American-Financial-Ben efits-Center/rohn ert-park-Ca I ifornia-94928/America nF in anci a I-Benefits-Center-Bran do n-Frere-N ot-What-1 t-See ms-Sales peo pie-Bew are-ro-783 053 

https://www.facebook.com/brandon.frere.16?fref=nf 

https://www.facebook.com/America n Fina ncialBenefitsCenter / 

Dat e: Thu, 12 Mar 2015 09:04:48 -0700 

Subject: Re: AFBC -Account Credit Pending. 

From: eli.anderson@afbcenter.com 

To: 

I've been catching up on Shameless, frickin hilarious. 

Warm Regards, 

Eli Anderson 

Account Executive 

American Financial Benefits Center 

311 Professional Center Drive Suite 200 

Rohnert Park, CA 94928 

2 
Lee Attachment C - 3

Case 4:18-cv-00806-SBA Document 36-3 Filed 03/02/18 Page 4 of 6

NOTICE: The information contained in (and attached to) this e-mail is intended only for the personal and 

confidential use of the designated recipient(s) named above. If the reader of this message is not the intended 

recipient, you are hereby notified that you have received thls document In error and that any review, 

dissemination, distribution or copying of this message is strictly prohibited. If you received this communication In 

error, please notify us Immediately by reply e-mail, and de,ete the original message (including attachments). 

On Thu, Mar 12, 2015 at 8:56 AM, Eli Anderson <eli.anderson@afbcenter.com> wrote: 

First payment is 3/15 

Warm Regards, 

Eli Anderson 

Account Executive 

American Financial Benefits Center 

311 Professional Center Drive Suite 200 

Rohnert Park, CA 94928 

Phone: 800-488-1490 ext. 118 

Fax: 707-897-3000 

Email: eli .anderson@afbcenter.com 

Website: www.afbcenter.com 

Our Client Promise: 

100% Client Satisfaction - 100% of The Time 

NOTICE: The information contained in (and attached to} this e-mail is intended only for the personal and 

confidential use of the designated reclplent(s) named above. If the reader of this message is not the intended 

recipient, you are hereby notified that you have received this document In error and that any review, 

dissemination, distribution or copying of this message Is strictly prohibited. If you received this communication in 

error, please notify us immediately by reply e-mail, and delete the original message {including attachments). 

On Wed, Mar 11, 2015 at 10:19 PM, hotmail.com> wrote: 

Eli: 

I have been referring people to you, so I hope you've been 

getting some calls with my name attached. 

Question: When is the date of that first withdrawal on my new account? 

4 
Lee Attachment C - 4

Case 4:18-cv-00806-SBA Document 36-3 Filed 03/02/18 Page 5 of 6

Wasn't it for 90-something? 

Thanks! 

> Date: Thu, 12 Mar 2015 00:00:08 +0000 

> Subject: AFBC-Account Credit Pending. 

> 

>Dear-

> 

>**REFERRAL REMINDER** - RECEIVE AFBC CREDIT TODAY!** 

> 

> I wanted to just remind you to spread the word using the information below via Email, 

Facebook, Twitter, Linkedln, or any other media broadcasting source, and begin earning AFBC 

credit today! 

> 

> The reference number below is specific to YOU! When your friend calls AFBC they will be 

asked to provide the representative with the personalized reference number below, (see 

below) which will identify you as being the source. When a friend signs up, you will receive 

account credit that you can apply to your AFBC balance duel 

> 

> 

>**Just cut and paste, or pass on the information below**: 

> 

> 

> "Hey everyone! Do any of you have federal student loans like me? If so, I want to let you 

know about a company I recently worked with called American Financial Benefits Center. AFBC 1. 

was able to help me with my student loan situation. They assisted me in putting together a 

resolution plan for my student loan debt. They were able to provide me with valuable 

information, resources, and helped me determine which programs would be best for my 

specific situation. 

> 

> I would recommend their services to anyone who has federal student loan debt to see what 

might be available. They may be able to help, or provide you with information that will allow 

you to maximize the programs available. The best part is, they cater a solution that fits your 

budget and financial lifestyle! Simply reference the info below! 

> 

5 
Case 4:18-cv-00806-SBA Document 36-3 Filed 03/02/18 Page 6 of 6

' . >Reference#: -

> 

>Phone#: (800) 488•1490 ext. 118 

> 

> Ask for: Eli 

> 

> 

> 

> 

> Thank you ! By referring your friends arid family members to our program you are helping 

- them find resolve to their Student Loan Debt! Please let me know if you have any questions! 

> 

> Warm regards, 

> 

> Eli Anderson 

> Work; (800) 488-1490 ext. 118 

> eli.anderson@afbcenter.com 

> American Financial Benefits Center 

6 

Lee Attachment C · 5