ACT Havayolları A.Ş İstanbul Dünya Ticaret Merkezi A3 Blok Kat 4 No 187 Yeşilköy 34149 İstanbul-TÜRKİYE 

Tel: +90 212 465 39 00 pbx Fax: +90 212 465 38 22 

www.actairlines.com e-mail: info@actairlines.com 

FAMILY ASSISTANCE PLAN 

Introduction 

The Foreign Air Carrier Family Support Act of 1997, as amended by the Wendell H. Ford 

Aviation Investment and Reform Act for the 21st Century and the Vision 100-Century of 

Aviation Reauthorization Act) (together, the "Act"), applies to most foreign air carriers holding 

economic authority from the U.S. Department of Transportation ("DOT" or "Department"). The 

Act requires that such a carrier file with the National Transportation Safety Board ("NTSB") and 

the Department a plan for addressing the needs of families of passengers involved in an aircraft 

accident that occurs within the United States, that involves an aircraft under its control, and 

that results in a major loss of life (an "aircraft accident" or "accident"). The Act requires such 

plans to include certain assurances and information regarding the foreign air carriers' intended 

communications with families. ACT Havayolları A.Ş. d/b/a ACT Airlines ("Carrier") is 

submitting this plan as required by the Act and the Department. This Family Assistance Plan 

(the "Plan") is intended to promote: (1) the best interests of surviving passengers and families of 

passengers involved in an aircraft accident, (2) treating survivors and families with dignity, and 

(3) respect for the cultural and religious backgrounds of survivors and families. 

Carrier only provides all-cargo service using jet freighter aircraft and thus will carry few people 

aboard its flights to and from the United States. Only the flight crew and other Carrier 

employees, such as mechanics or a loadmaster, will routinely be aboard Carrier aircraft. 

Couriers accompanying cargo shipments, representatives of charterers or shippers, other airline 

flight crewmembers, or FAA observers also may be aboard. The Act defines "passenger" as 

including employees of air carriers or foreign air carriers aboard an aircraft, as well as any other 

passenger aboard an aircraft, regardless of status. Accordingly, Carrier will apply this Plan to 

all persons aboard an aircraft operated by Carrier under its DOT authority to provide foreign air 

transportation (a "Carrier aircraft"). The terms "persons" and "passengers" are both used in this 

Plan as the context requires. There is no intention to make any distinction between the terms 

for purposes of this Plan. 

Carrier also operates service in countries other than the United States. If it volunteers 

assistance to United States citizens within the United States with respect to an aircraft accident 

outside the United States involving major loss of life, Carrier will consult with the NTSB and the 

U.S. Department of State on the provision of such assistance. 

Toll-Free Telephone Number 

In the event of an aircraft accident involving a Carrier aircraft, Carrier will establish a reliable, 

toll-free telephone number and provide personnel to take calls to such number from the families 

of all persons aboard the aircraft. Carrier will publicize the toll-free number by providing it to 

the DOT, the NTSB, the organization designated for the accident by the NTSB under 49 U.S.C. § 

1136(a)(2), and the news media. Carrier will provide the toll-free number to the foregoing as 

soon as practicable after Carrier confirms that one of its aircraft was involved in an accident and 

that the accident resulted in a major loss of life. The toll-free number also will be provided to 

any other group or person requesting it. Carrier will provide suitably trained personnel to 

answer calls to the toll-free number, and it will use its emergency response procedures to provide 
ACT Havayolları A.Ş İstanbul Dünya Ticaret Merkezi A3 Blok Kat 4 No 187 Yeşilköy 34149 İstanbul-TÜRKİYE 

Tel: +90 212 465 39 00 pbx Fax: +90 212 465 38 22 

www.actairlines.com e-mail: info@actairlines.com 

the personnel required for this purpose. The emergency response personnel will be prepared to 

answer questions likely to be asked by families of persons aboard the aircraft. Families calling 

the toll-free number will be updated on the accident as information becomes available. 

Notification Process 

Carrier will notify the immediate families of persons aboard a Carrier aircraft involved in an 

accident, before providing any public notice of the names of the passengers, by using the services 

of the American Red Cross or other organization designated for the accident by the NTSB under 

49 U.S.C. § 1136(a)(2) if such reliance is practical. Otherwise, Carrier will use the services of 

suitably-trained Carrier personnel to provide this notification. Carrier recognizes the Act's 

preference for in-person notification to the extent practicable. 

Carrier will provide notice to the immediate family of any person aboard the aircraft as soon as 

Carrier has verified that the person was aboard the aircraft, whether or not the names of all the 

persons aboard the aircraft have been verified. For purposes of this Plan, immediate family 

means a passenger's parent or legal guardian, spouse, child, brother or sister, or nearest living 

relative. 

In most cases, the only persons aboard the aircraft will be Carrier employees. Thus, verification 

of the persons on board should be completed quickly. Carrier maintains personnel records that 

include the necessary contact information. In the case of passengers other than Carrier 

employees, contact information is collected at the time the passenger boards the aircraft, and 

Carrier will verify contact information for such passengers prior to providing notice to the 

immediate family of such passengers. 

Notification of Family Support Services 

Carrier will provide, immediately upon request, to the director of family support services 

designated for the accident under 49 U.S.C. § 1136(a)(1), and to the American Red Cross or other 

organization designated for the accident under 49 U.S.C. § 1136(a)(2), a list of the names of the 

persons aboard the aircraft based on the best information available at the time the list was 

requested, regardless of whether or not such names have been verified. 

Family Assurances 

The family of each passenger will be consulted about the disposition of all remains and personal 

effects of the passenger that are within the control of Carrier and, if requested by the family, any 

possession (regardless of its condition) of the passenger will be returned to the family unless it is 

required for the accident investigation or a criminal investigation. Normally, authorities should 

return identifiable personal effects to the passenger's family rather than having Carrier assume 

possession of them. Authorities should determine the disposition of unidentifiable personal 

effects. If Carrier obtains control of any unclaimed passenger possession, it will retain that 

possession for not less than 18 months after the date of the accident. 

The local medical examiner or coroner is responsible for the positive identification of fatalities. If 

a passenger has died, the medical examiner or coroner will provide official notification of death to 

the passenger's family. The medical examiner or coroner is responsible for the disposition of 
ACT Havayolları A.Ş İstanbul Dünya Ticaret Merkezi A3 Blok Kat 4 No 187 Yeşilköy 34149 İstanbul-TÜRKİYE 

Tel: +90 212 465 39 00 pbx Fax: +90 212 465 38 22 

www.actairlines.com e-mail: info@actairlines.com 

both identifiable and unidentifiable human remains. 

For injured passengers, the hospital to which they are admitted is responsible for status updates. 

However, to the extent Carrier has information on the condition of such passengers, it will share 

such information with their immediate families. 

Monument Construction

Should Carrier decide to construct a monument in the United States to the passengers aboard a 

Carrier aircraft involved in an accident, it will consult the immediate family of each passenger 

regarding the construction and any inscription to be included on the monument. Carrier will 

honor a request from a passenger's immediate family to remove any reference to that passenger's 

name from the monument or to omit that passenger's name from any dedication speech for the 

monument. 

Treatment of Immediate Family Members 

Carrier will provide equal treatment under this Plan to the families of all passengers. 

Assistance from Other Organizations

Carrier will work with the American Red Cross, or any other organization designated for the 

accident by the NTSB under 49 U.S.C. § 1136(a)(2), on an ongoing basis to ensure that family 

members of passengers receive an appropriate level of services and assistance following an 

accident. 

Compensation for Services Provided by Designated Organization 

Carrier will provide reasonable compensation to the American Red Cross or other organization 

designated for the accident under 49 U.S.C. § 1136(a)(2) for services and assistance provided by 

the organization on Carrier's behalf to the families of persons aboard a Carrier aircraft involved 

in an accident. Carrier will expect the designated organization to provide a detailed accounting 

of services and assistance for which compensation is to be provided. 

Family Traveling to Accident Site 

Carrier will assist the immediate families of persons aboard a Carrier aircraft involved in an 

accident in traveling to the location of the accident and provide for their physical care while they 

are staying at such location. 

Notice Concerning Liability for Manmade Structures 

Should an accident involving Carrier result in significant damage to a manmade structure or 

other property on the ground that is not government-owned, Carrier will promptly provide 

written notice, to the extent practicable, directly to the owner of the structure or other property 

about liability for any property damage and means for obtaining compensation. Among other 

things, this written notice will advise the owner: (a) to contact the insurer of the property as the 

authoritative source for information about coverage and compensation; (b) to not rely on 

unofficial information offered by Carrier representatives about compensation by Carrier for 
ACT Havayolları A.Ş İstanbul Dünya Ticaret Merkezi A3 Blok Kat 4 No 187 Yeşilköy 34149 İstanbul-TÜRKİYE 

Tel: +90 212 465 39 00 pbx Fax: +90 212 465 38 22 

www.actairlines.com e-mail: info@actairlines.com 

accident-site property damage; and (c) to obtain photographic or other detailed evidence of 

property damage as soon as possible after the accident, consistent with restrictions on access to 

the accident site. 

Simultaneous Electronic Transmission of NTSB Hearing 

Carrier recognizes that the NTSB may conduct a public hearing or comparable proceeding 

concerning an accident involving Carrier. If that proceeding occurs at a location greater than 80 

miles from the accident site, Carrier will ensure that the proceeding is made available, 

simultaneously, by electronic means, and at locations open to the public, at the U.S. origin and/or 

destination points for the relevant flight. 

Resources/Training Commitment

Carrier will commit sufficient resources to carry out this Plan. It will provide adequate training 

to Carrier employees and agents likely to be involved in family assistance functions so that 

Carrier can meet the needs of survivors and family members following an accident.