3

HARLEY-DAVIDSON MOTOR FEDERAL TRADE COMMISSION

COMPANY GROUP, LLC

By:___________________ By:____________________

 Paul Krause Melissa Dickey

 Vice President, Chief Legal Officer, Josh Doan

 Chief Compliance Office, and Secretary Christopher E. Brown

 Harley-Davidson Motor Company Attorneys, Bureau of Consumer Protection

 Group, LLC

Date:__________________

APPROVED:

________________________

Lois C. Greisman

Associate Director

 Division of Marketing Practices

By:___________________

 Duane C. Pozza

 Stephen J. Conley

 Attorneys for Harley-Davidson Motor

 Company Group, LLC

Date:__________________ ________________________

Samuel Levine

Director

Bureau of Consumer Protection
2123140

UNITED STATES OF AMERICA

BEFORE THE FEDERAL TRADE COMMISSION

COMMISSIONERS: Lina M. Khan, Chair 

Noah Joshua Phillips 

Rebecca Kelly Slaughter 

Christine S. Wilson

Alvaro M. Bedoya

In the Matter of

HARLEY-DAVIDSON MOTOR COMPANY 

GROUP, LLC, a limited liability company.

DECISION AND ORDER

DOCKET NO. CDECISION

The Federal Trade Commission (“Commission”) initiated an investigation of certain acts and 

practices of the Respondent named in the caption. The Commission’s Bureau of Consumer 

Protection (“BCP”) prepared and furnished to Respondent a draft Complaint. BCP proposed to 

present the draft Complaint to the Commission for its consideration. If issued by the 

Commission, the draft Complaint would charge Respondent with violations of the Federal Trade 

Commission Act and the Magnuson-Moss Warranty Act.

Respondent and BCP thereafter executed an Agreement Containing Consent Order (“Consent 

Agreement”). The Consent Agreement includes: 1) statements by Respondent that, only for the 

purposes of this action, it admits the facts necessary to establish jurisdiction; and 2) waivers and 

other provisions as required by the Commission’s Rules.

The Commission considered the matter and determined that it had reason to believe that 

Respondent has violated the Federal Trade Commission Act and the Magnuson-Moss Warranty 

Act, and that a Complaint should issue stating its charges in that respect. The Commission

accepted the executed Consent Agreement and placed it on the public record for a period of 30 

days for the receipt and consideration of public comments. The Commission duly considered 

any comments received from interested persons pursuant to Section 2.34 of its Rules, 16 C.F.R. § 

2.34. Now, in further conformity with the procedure prescribed in Rule 2.34, the Commission 

issues its Complaint, makes the following Findings, and issues the following Order:

Findings

1. Respondent is Harley-Davidson Motor Company Group, LLC, a Wisconsin company

with its principal office or place of business at 3700 W. Juneau Ave., Milwaukee, 

Wisconsin 53208.
2

2. The Commission has jurisdiction over the subject matter of this proceeding and over

Respondent, and the proceeding is in the public interest.

ORDER

Definitions

For purposes of this Order, the following definitions apply:

A. “Clearly and Conspicuously” means that a required disclosure is difficult to miss (i.e., 

easily noticeable) and easily understandable by ordinary consumers, including in all of 

the following ways:

1. A visual disclosure, by its size, contrast, location, the length of time it appears, and 

other characteristics, must stand out from any accompanying text or other visual 

elements so that it is easily noticed, read, and understood.

2. An audible disclosure, including by streaming video, must be delivered in a volume, 

speed, and cadence sufficient for ordinary consumers to easily hear and understand it.

3. In any communication using an interactive electronic medium, such as the Internet or 

software, the disclosure must be unavoidable.

4. The disclosure must use diction and syntax understandable to ordinary consumers and

must appear in each language in which the triggering representation appears.

5. The disclosure must not be contradicted or mitigated by, or inconsistent with, 

anything else in the communication.

6. When the representation or sales practice targets a specific audience, such as children, 

the elderly, or the terminally ill, “ordinary consumers” includes reasonable members 

of that group. 

B. “Consumer Products” means any tangible personal product which is distributed in 

commerce and which is normally used for personal, family, or household purposes 

(including any such property intended to be attached to or installed in any real property 

without regard to whether it is so attached or installed).

C. “Implied Warranty” means an implied warranty arising under State law (as modified by 

15 U.S.C. §§ 2308 and 2304(a)) in connection with the sale by a supplier of a consumer 

product.

D. “Respondent” means Harley-Davidson Motor Company Group, LLC and its successors 

and assigns.
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E. “Supplier” means any person engaged in the business of making a Consumer 

Product directly or indirectly available to consumers.

F. “Warrantor” means any Supplier or other person who gives or offers to give a Written 

Warranty or who is or may be obligated under an Implied Warranty.

G. “Written Warranty” means—

(a) any written affirmation of fact or written promise made in connection with the 

sale of a Consumer Product by a Supplier to a buyer which relates to the nature of 

the material or workmanship and affirms or promises that such material or 

workmanship is defect free or will meet a specified level of performance over a 

specified period of time; or

(b) any undertaking in writing in connection with the sale by a Supplier of Consumer 

Products to refund, repair, replace, or take other remedial action with respect to 

such product in the event that such product fails to meet the specifications set 

forth in the undertaking, which written affirmation, promise, or undertaking 

becomes part of the basis of the bargain between a Supplier and a buyer for 

purposes other than resale of such product. 

Provisions

I. Prohibitions Concerning Written Warranties

IT IS ORDERED that Respondent, and Respondent’s officers, agents, employees, and

attorneys, and all other persons in active concert or participation with any of them, who receive 

actual notice of this Order, whether acting directly or indirectly, are permanently restrained and 

enjoined from:

A. Expressly or by implication conditioning a warranty for a Consumer Product that costs 

more than five dollars, on a consumer’s using, in connection with such product, any 

article or service which is identified by brand, trade, or corporate name, unless the article 

or service is provided to the consumer without charge under the terms of the warranty or 

the Warrantor has been granted a waiver by the Commission under 15 U.S.C. § 2303(c);

B. Issuing, making, or distributing a Written Warranty for a Consumer Product that costs 

more than fifteen dollars that fails to disclose, Clearly and Conspicuously in a single 

document, in simple and readily understood language, a clear description and 

identification of products, or parts, or characteristics, or components or properties 

covered by the warranty and where necessary for clarification, excluded from the 

warranty; and

C. Violating any provision of the Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301-2312) 

or the rules promulgated by the Commission under the Magnuson-Moss Warranty Act 

(16 C.F.R. §§ 701, 702, 703), copies of which are attached hereto as Attachment C. 
4

Provided further that nothing in this Order will require Respondent to modify any calendar year 

2022 warranty documents, as long as (1) all purchasers of its calendar year 2022 vehicles receive 

at the time of purchase a copy of the customer notice attached hereto as Attachment A and the 

revised warranty, along with an additional written statement that the revised warranty replaces 

the warranty contained in the model year 2022 Owner’s Manual (together, “the 2022 Purchase 

Documents”)’ and (2) Respondent requires its authorized dealers to maintain records sufficient to 

show each such purchaser received the 2022 Purchase Documents.

II. Prohibited Claims and Conduct

IT IS FURTHER ORDERED that Respondent, and Respondent’s officers, agents, 

employees, and attorneys, and all other persons in active concert or participation with any of 

them, who receive actual notice of this Order, whether acting, directly or indirectly, in 

connection with the labeling, advertising, promotion, offering for sale, sale, or distribution of

Consumer Products that cost more than five dollars shall not: 

1. Subject to Section II.2., make any representation, or assist others in making any 

representation, expressly or by implication, excluding representations regarding parts or 

services for Consumer Products that are offered free of charge under the warranty or for

which the Commission has provided a waiver under 15 U.S.C. § 2302(c), that:

a. A warranty will or may be void due to a consumer using unauthorized or 

third-party parts or services in connection with the Consumer Product; 

b. A warranty will or may be void due to a consumer making a modification to 

the Consumer Product, without Respondent’s authorization or approval;

c. As a condition of warranty coverage, or within the Written Warranty, that 

consumers must use only genuine Harley-Davidson parts or services provided 

by authorized service providers.

2. Provided, however, that Respondent may represent, both in its warranty documents or 

otherwise, that it will:

a. exclude warranty coverage for defects or damage caused by unauthorized 

parts, service, or use of the vehicle, including defects or damage caused by use 

of aftermarket parts or use of the vehicle for racing or competition, and denial 

of coverage may be based on installation of parts designed for unauthorized 

uses of the vehicle, such as a trailer hitch; and

b. consistent with Harley-Davidson’s July 2017 Consent Decree with the 

Environmental Protection Agency, attached hereto, exclude warranty 

coverage and deny all warranty claims for functional defects of powertrain 

components for any Harley-Davidson motorcycle registered in the United 

States if the vehicle was tuned using a tuning product not covered by a 

California Air and Resources Board Executive Order or that was otherwise 
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approved by the Environmental Protection Agency, or if Harley-Davidson or 

any authorized Harley-Davidson dealer has any information to show that the 

vehicle was tuned using a tuning product not covered by a California Air and 

Resources Board Executive Order or that was otherwise approved by the 

Environmental Protection Agency. Respondent shall deny such warranty 

claims consistent with that Consent Decree.

3. Fail to disclose, Clearly and Conspicuously, in any warranty a statement that is 

substantially similar to the following (“Required Disclosure”): “Except as described in 

____, taking your product to be serviced by a repair shop that is not an authorized 

Harley-Davidson dealer will not void this warranty, and using third-party parts alone will 

not void this warranty.” Provided that, Respondent may state in a section in close 

proximity to such Required Disclosure and corresponding to the placeholder in the 

preceding sentence that it excludes warranty coverage under the circumstances described 

in Section II.2 above.

Provided further that, if Respondent offers any product or service for free under the 

warranty or Respondent obtains a waiver from the Commission with respect to any 

product or service, the warranty may also state that consumers must use that product or 

service to maintain the warranty, and that may be described in the section corresponding 

to the placeholder in the Required Disclosure.

4. Misrepresent, expressly or by implication, any fact material to consumers concerning any 

warranty or maintenance requirement of any good or service.

Provided that nothing in this Order will require Respondent to modify any calendar year 

2022 warranty documents, as long as (1) all purchasers of its calendar year 2022 vehicles receive 

at the time of purchase a copy of the 2022 Purchase Documents; and (2) Respondent requires its 

authorized dealers to maintain records sufficient to show that each such purchaser received the 

2022 Purchase Documents.

III. Notice to Customers

IT IS FURTHER ORDERED that Respondent must notify customers as follows: 

A. Respondent must identify all consumers who purchased new or used motorcycles still 

under warranty from Respondent or from an authorized Harley-Davidson dealer in the 

United States as of the effective date of this Order (“Eligible Customers”). 

1. Such Eligible Customers, and their contact information, must be identified to the 

extent such information is in Respondent’s possession, custody or control, including 

from information obtained from any authorized Harley-Davidson dealer at or around 

the time of sale;

2. Eligible Customers include those identified at any time, including after Respondent’s

execution of the Agreement.
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B. Respondent must notify all identified Eligible Customers by mailing or emailing each a 

notice in the form shown in Attachment A (“Notice”). The communication containing the 

notification letter may contain a copy of this Order and the revised warranty, but no other 

document or enclosure.

C. Respondent must notify all Eligible Customers within 30 days after the issuance date of 

this Order and any Eligible Customers identified thereafter within 30 days of their 

identification by Respondent.

D. Respondent must post Clearly and Conspicuously on a page accessible through

Respondent’s website, harley-davidson.com, an exact copy of the notice attached hereto 

as Attachment A, as well as the terms of the revised warranty. To satisfy this provision, 

Respondent may post the notice and terms of the revised warranty within its Service 

Information Portal (or similar page in the future) which permits consumers to access their 

vehicle’s owner’s manual, receive recall alerts distributed in accordance with National 

Highway Traffic Safety Administration rules, and access other service-related 

information. 

E. Respondent shall ensure that the exact copy of the notice attached hereto as Attachment 

A and the terms of its current warranty remain posted Clearly and Conspicuously as 

described in Section III.D above, for at least 5 years after the effective date of this Order.

F. Respondent must report on its notification program under penalty of perjury:

1. For three years following the effective date of this Order, Respondent must submit a 

report annually that summarizes its compliance to date, including the total number of 

Eligible Customers identified.

2. If a representative of the Commission requests information regarding notices 

distributed under the notification program, including customer data sufficient to 

identify any Eligible Customer, Respondent must submit it to the Commission within 

20 days of the request.

3. Failure to provide required notices or any requested information will be treated as a 

continuing failure to obey this Order.

IV. Notice to Authorized Dealers and Authorized Service Providers

IT IS FURTHER ORDERED that within 30 days of the effective date of this Order,

Respondent must notify all of its Harley-Davidson authorized dealers and authorized service 

providers, by sending the notification letter attached as Attachment B, and an Owner’s Manual 

Addendum containing a copy of the revised warranty. Respondent must attach a copy of this 

Order to the letter, but no other documents or enclosures other than those described in the 

notification letter. Respondent may send the notice by delivering it electronically through its 

authorized dealer communication network H-D Net.
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V. Acknowledgments of the Order

IT IS FURTHER ORDERED that Respondent obtain acknowledgments of receipt of this 

Order:

A. Respondent, within 10 days after the effective date of this Order, must submit to the 

Commission an acknowledgment of receipt of this Order sworn under penalty of perjury.

B. For 5 years, Respondent must deliver a copy of this Order to: (1) all principals, officers,

directors, and LLC managers and members; (2) all employees with managerial 

responsibilities related to Respondent’s warranty coverage requests for United States 

consumers, and all employees having managerial responsibilities for drafting or 

approving claims under said warranties; and (3) any business entity resulting from any 

change in structure as set forth in the Provision titled Compliance Reports and Notices. 

Delivery must occur within 10 days after the effective date of this Order for current 

personnel. For all others, delivery must occur 10 days following the assumption of their 

responsibilities.

C. From each individual or entity to which a Respondent delivered a copy of this Order, that 

Respondent must obtain, within 30 days, a signed and dated acknowledgment of receipt 

of this Order.

VI. Compliance Reports and Notices

IT IS FURTHER ORDERED that Respondent make timely submissions to the 

Commission:

A. One year after the issuance date of this Order, Respondent must submit a compliance 

report, sworn under penalty of perjury, in which Respondent must: (a) identify the 

primary physical, postal, and email address and telephone number, as designated points 

of contact, which representatives of the Commission may use to communicate with 

Respondent; (b) identify all of Respondent’s business by all of their names, telephone 

numbers, and physical, postal, email, and Internet addresses; (c) describe the activities of 

each business; (d) describe in detail whether and how Respondent is in compliance with 

each Provision of this Order, including a discussion of all of the changes Respondent 

made to comply with the Order; and (e) provide a copy of each Acknowledgment of the 

Order obtained pursuant to this Order, unless previously submitted to the Commission.

B. Respondent must submit a compliance notice, sworn under penalty of perjury, within 14

days of any change in (a) any designated point of contact; or (b) the structure of 

Respondent or any entity that Respondent has any ownership interest in or controls 

directly or indirectly that may affect compliance obligations arising under this Order, 

including: creation, merger, sale, or dissolution of the entity or any subsidiary, parent, or 

affiliate that engages in any acts or practices subject to this Order.
8

C. Respondent must submit notice of the filing of any bankruptcy petition, insolvency 

proceeding, or similar proceeding by or against such Respondent within 14 days of its 

filing.

D. Any submission to the Commission required by this Order to be sworn under penalty of 

perjury must be true and accurate and comply with 28 U.S.C. § 1746, such as by 

concluding: “I declare under penalty of perjury under the laws of the United States of 

America that the foregoing is true and correct. Executed on: _____” and supplying the 

date, signatory’s full name, title (if applicable), and signature.

E. Unless otherwise directed by a Commission representative in writing, all submissions to 

the Commission pursuant to this Order must be emailed to DEbrief@ftc.gov or sent by 

overnight courier (not the U.S. Postal Service) to: Associate Director for Enforcement, 

Bureau of Consumer Protection, Federal Trade Commission, 600 Pennsylvania Avenue 

NW, Washington, DC 20580. The subject line must begin: In re Harley-Davidson

Motor Company Group, LLC, Docket No. _____.

VII. Recordkeeping

IT IS FURTHER ORDERED that Respondent must create certain records for 5 years after 

the issuance date of the Order and retain each such record for 5 years. Specifically, Respondent 

must create and retain the following records:

A. accounting records showing the revenues from all goods or services sold;

B. personnel records showing, for each person, all employees with managerial 

responsibilities related to Respondent’s warranty coverage requests for United States 

consumers, and all employees having managerial responsibilities for drafting or 

approving claims under said warranty; whether as an employee or otherwise, that 

person’s: name; addresses; telephone numbers; job title or position; dates of service; and 

(if applicable) the reason for termination;

C. copies or records of all consumer complaints, warranty coverage claims, and refund 

requests relating to Respondent’s warranties, whether received directly or indirectly, such 

as through a third party, and any response;

D. a copy of each unique warranty or other document summarizing the warranty; and 

E. all records necessary to demonstrate full compliance with each provision of this Order, 

including all submissions to the Commission.

VIII. Compliance Monitoring

IT IS FURTHER ORDERED that, for the purpose of monitoring Respondent’s

compliance with this Order:
9

A. Within 10 days of receipt of a written request from a representative of the Commission, 

Respondent must: submit additional compliance reports or other requested information,

which must be sworn under penalty of perjury, and produce records for inspection and 

copying.

B. For matters concerning this Order, representatives of the Commission are authorized to 

communicate directly with Respondent. Respondent must permit representatives of the 

Commission to interview anyone affiliated with Respondent who has agreed to such an 

interview. The interviewee may have counsel present.

C. The Commission may use all other lawful means, including posing through its 

representatives as consumers, suppliers, or other individuals or entities, to Respondent or 

any individual or entity affiliated with Respondent, without the necessity of identification 

or prior notice. Nothing in this Order limits the Commission’s lawful use of compulsory 

process, pursuant to Sections 9 and 20 of the FTC Act, 15 U.S.C. §§ 49, 57b-1.

IX. Order Effective Dates

IT IS FURTHER ORDERED that this Order is final and effective upon the date of its 

publication on the Commission’s website (ftc.gov) as a final order. This Order will terminate 20 

years from the date of its issuance (which date may be stated at the end of this Order, near the 

Commission’s seal), or 20 years from the most recent date that the United States or the 

Commission files a complaint (with or without an accompanying settlement) in federal court 

alleging any violation of this Order, whichever comes later; provided, however, that the filing of 

such a complaint will not affect the duration of:

A. Any Provision in this Order that terminates in less than 20 years;

B. This Order’s application to any Respondent that is not named as a defendant in such 

complaint; and

C. This Order if such complaint is filed after the Order has terminated pursuant to this 

Provision.

Provided, further, that if such complaint is dismissed or a federal court rules that Respondent did 

not violate any provision of the Order, and the dismissal or ruling is either not appealed or 

upheld on appeal, then the Order will terminate according to this Provision as though the 

complaint had never been filed, except that the Order will not terminate between the date such 
10

complaint is filed and the later of the deadline for appealing such dismissal or ruling and the date 

such dismissal or ruling is upheld on appeal.

By the Commission.

April J. Tabor

Secretary

SEAL:

ISSUED:
ATTACHMENT A: CONSUMER NOTICE

Re: Changes to your Harley‐Davidson motorcycle warranty

The Federal Trade Commission (FTC), the nation’s consumer protection agency, has reached a

settlement with Harley‐Davidson over some of our warranty provisions. The FTC alleges that

Harley‐Davidson’s motorcycle warranty violated federal law when it indicated that you and

other Harley‐Davidson owners have to use genuine Harley‐Davidson parts and authorized

service providers to keep your warranty coverage. The FTC also alleges that we didn’t fully

explain in our warranty what it covers and excludes, and it says that was also unlawful.  

  

To settle the matter, we’ve agreed to revise our warranty. We’re enclosing a copy of the

revised warranty here.

Do I have to use genuine Harley‐Davidson parts and services to maintain my warranty?

No. You may elect to use non‐genuine Harley‐Davidson parts or service providers not

authorized by Harley‐Davidson and maintain your warranty. By law, we can’t void your

warranty just because you install another company’s parts, use a service provider that is not

authorized by Harley‐Davidson, or do maintenance or repair work yourself, unless we give you

the parts and services for free. However, as discussed below, Harley‐Davidson is not obligated

to pay for repairs of non‐genuine Harley‐Davidson parts, or for repairs for damages and defects

caused by non‐genuine Harley‐Davidson parts or the use of non‐authorized Harley‐Davidson

service providers.

  

Does my Harley‐Davidson warranty cover the cost of repairing damages or defects caused by

using another company’s parts or by a service provider that is not affiliated with Harley‐

Davidson?  

No. Harley‐Davidson can deny warranty claims for damages and defects that are:

  

 Caused by using another company’s parts or accessories, or

 Caused by using non‐authorized service providers.
Harley‐Davidson will also deny warranty claims for functional defects of powertrain

components tuned using a tuning product not covered by a California Air and Resources Board

Executive Order or not otherwise authorized by the United States Environmental Protection

Agency.  

Are there other reasons why Harley‐Davidson may deny my warranty claims for damages and

defects?

Yes. Harley‐Davidson can deny warranty claims for damages and defects that are:

 Caused by using a genuine Harley‐Davidson part or accessory not authorized for use

on your motorcycle,

 Caused by misuse of your motorcycle, like using it for racing or competition, or

 Caused by installing parts designed for improper uses of your motorcycle, like a

trailer hitch.

What should I do if I think an authorized Harley‐Davidson dealer improperly refused to honor

my warranty?

If the dealer refuses to honor your warranty on the grounds that non‐genuine Harley‐Davidson

parts or services were used—without explaining how those parts or services caused damage to

the motorcycle or otherwise led to the issues you are seeking warranty coverage for—call us at

[____________] so we can address the situation. You also can report it to the FTC at

ReportFraud.ftc.gov.  

Where can I get the revised warranty and more information?

We recommend that you keep a copy of this notice and the revised Harley‐Davidson motorcycle

warranty in your files. You can find the revised warranty attached, and at [insert easily typed url

corresponding to Owner’s Manual Lookup page].

  

If you have questions, please visit [insert easily typed url]. To learn about your rights under

federal warranty law, visit Auto Warranties and Service Contracts

[https://consumer.ftc.gov/articles/auto‐warranties‐service‐contracts] on the Federal Trade

Commission website.  

Sincerely,

Harley‐Davidson Motor Company Group, LLC
ATTACHMENT B: Notice to Authorized Harley‐Davidson Dealers

The Federal Trade Commission (FTC), the nation’s consumer protection agency, has alleged that

Harley‐Davidson’s motorcycle warranty does not comply with federal warranty law. The FTC

contends that our warranty unlawfully indicated that customers had to buy and use genuine

Harley‐Davidson parts and services to keep their warranty coverage. We have settled the

matter. The settlement affects you.  

To be clear: Customers don’t have to use genuine Harley‐Davidson parts and services to

maintain their warranty coverage. By law, we can’t void a customer’s warranty simply for

installing another company’s parts, using a service provider that is not authorized by Harley‐

Davidson, or doing maintenance or repair work themselves, unless we provide the parts and

services for free.  

Harley‐Davidson may, however, deny warranty claims for defects or damage caused by

unauthorized parts, service, or use of the vehicle, including defects or damage caused by the

installation of unapproved or aftermarket parts or use of the vehicle for racing or competition.

This denial of coverage may be based on installation of parts designed for unauthorized uses of

the vehicle, such as a trailer hitch.  

Harley‐Davidson will also deny warranty claims for functional defects of powertrain

components tuned using a tuning product not covered by a California Air and Resources Board

(CARB) Executive Order or otherwise authorized by the Environmental Protection Agency (EPA).  

If you or your employees suggest that customers must or should use genuine Harley‐Davidson

parts or services to maintain their warranties, you may be breaking the law. A suggestion of

that nature is a false statement, unless we give them the parts and services for free under the

warranty.

However, you may still inform customers that warranty coverage will not extend to repairs of

defects or damage caused by unauthorized parts, service, or use of the vehicle, including

defects or damage caused by the installation of unapproved aftermarket parts, use of the

vehicle for racing or competition, or installation of parts designed for unauthorized uses of

the vehicle, such as a trailer hitch. You should also inform customers that Harley‐Davidson

will deny warranty claims for functional defects of powertrain components that were tuned

using a tuning product not covered by a CARB Executive Order or otherwise authorized by the

EPA.
What the Settlement Requires Harley‐Davidson to Do

To settle the matter, we’ve agreed to:  

 Revise the warranty consistent with the FTC’s Order, and

 Notify our customers and authorized dealers that customers don’t have to use genuine

Harley‐Davidson parts and services to maintain their warranty, unless we give the

customers the parts and services for free.

What You Must Do  

As an authorized Harley‐Davidson dealer, you must promptly:  

 Review the Revised Warranty. The Revised Warranty is attached to this letter and

available at [accessible location at H‐D Net].

 Provide each customer a “Warranty Addendum Packet” at the time of sale of any new

model year 2022 Harley‐Davidson motorcycle. This Warranty Addendum Packet should

be provided to the customer in addition to the 2022 Owner’s Manual. We will include a

Warranty Addendum Packet with the Owner’s Manual for any new model year 2022

Harley‐Davidson motorcycle we ship, and you’ll also find the Warranty Addendum

Packet on H‐DNet at [easily accessible location]. The Packet contains the Revised

Warranty, a note that the Revised Warranty replaces the warranty contained in the

Owner’s Manual, and a separate customer notice about this settlement. You must keep

records showing that you provided a Warranty Addendum Packet to each customer.

 Train and monitor your employees. Ensure that your employees understand the

warranty and don’t misrepresent its terms. You and your employees may not say or

imply that customers should use genuine Harley‐Davidson parts or services to maintain

their warranty, unless we give the customers the parts and services for free under the

warranty.

 Remove deceptive display materials. Remove any point‐of‐sale displays, posters, or

other display materials that misrepresent the terms of the warranty

If you have questions, please visit [easily accessible location on H‐DNet]. For more information

about federal warranty law, visit the Businessperson’s Guide to Federal Warranty Law

[https://www.ftc.gov/business‐guidance/resources/businesspersons‐guide‐federal‐warranty‐

law] on the Federal Trade Commission website.  

Sincerely,

Harley‐Davidson Motor Company Group, LLC
Attachment C 
	







	 

	   

		    

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