SYSTEM NAME AND NUMBER:

National Do Not Call Registry System–FTC (FTC-IV-3). 

SECURITY CLASSIFICATION:

Unclassified.

SYSTEM LOCATION:

Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580. 

System database is maintained and operated off-site by a contractor. For other locations where 

records may be maintained or accessed, see Appendix III (Locations of FTC Buildings and 

Regional Offices), available on the FTC’s website at https://www.ftc.gov/about-ftc/foia/foiareading-rooms/privacy-act-systems and at 80 FR 9460, 9465 (Feb. 23, 2015).

SYSTEM MANAGER(S):

National Do Not Call Registry Program Manager, Division of Consumer Response and 

Operations, Bureau of Consumer Protection, Federal Trade Commission, 600 Pennsylvania 

Avenue, NW, Washington, DC 20580, email: SORNs@ftc.gov.

See Treasury/FMS.017 for the system manager and address of the www.pay.gov system.

AUTHORITY FOR MAINTENANCE OF THE SYSTEM:

Federal Trade Commission Act, 15 U.S.C. 41 et seq., Telemarketing and Consumer 

Fraud and Abuse Prevention Act, 15 U.S.C. 6101-6108; Do-Not-Call Implementation Act, Pub. 

L. No. 108-10 (2003); Do-Not-Call Improvement Act of 2007, Pub. L. No. 110-187 (2008); DoNot-Call Registry Fee Extension Act of 2007, Pub. L. No. 110-188 (2008).

PURPOSE(S) OF THE SYSTEM:

To maintain records of the telephone numbers of individuals who do not wish to receive 

telemarketing calls; to disclose such records to telemarketers, sellers, and their agents in order for 
them to reconcile their do-not-call lists with the Registry and comply with the do-not-call 

provisions of the Commission’s Telemarketing Sales Rule, 16 CFR Part 310; to enable the 

Commission and other law enforcement officials to determine whether a company is complying 

with the Rule; to provide statistical data that may lead to or be incorporated into law enforcement 

investigations and litigation; or for other law enforcement, regulatory or informational purposes. 

Information submitted by or compiled on telemarketers, sellers, and their agents is used for 

purposes of fee collection, authorizing their access to the system, and related purposes and uses 

as described in this notice.

CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:

Individuals who notify the Commission that they do not wish to receive telemarketing 

calls. Individually identifiable information (e.g., name, e-mail address) that telemarketers, 

sellers, or their agents must submit when paying for and obtaining access to the system is 

covered by this system only to the extent, if any, that such information is “about [the] individual” 

within the meaning of the Privacy Act, and is not about the telemarketer, seller, or agent acting in 

a non-individual business capacity.

CATEGORIES OF RECORDS IN THE SYSTEM:

Telephone numbers of individuals who do not wish to receive telemarketing calls;

information automatically generated by the system, including date and/or time that the telephone 

number was placed on or removed from the Registry; and other information that the individual 

may be asked to provide voluntarily (such as e-mail address, if the individual registers through 

the National Do Not Call Registry Web site). Telemarketers, sellers, and their agents are also 

required to submit information to pay for and obtain authorized access to the system, including 

the names of, or other identifiers that may be associated with, individuals (e.g., name of contact 
person, name of the person to whom the credit card is issued, e-mail address, etc.). Such 

information is part of this FTC system of records only to the extent, if any, that such information 

is maintained in the FTC’s records and is “about [the] individual” within the meaning of the 

Privacy Act, and not about a telemarketer, seller, or agent acting in a non-individual business 

capacity.

Otherwise, user fee payment data from telemarketers, sellers, and their agents required to 

participate in the National Do Not Call Registry are principally collected and maintained on 

behalf of the Government by the www.pay.gov Web site operated by the Department of Treasury 

Financial Management Service (FMS). Those data are covered by the applicable system notice 

published by Treasury/FMS, Treasury/FMS.017 (Collections Records), and any successor 

system notice that may be published for that system

RECORD SOURCE CATEGORIES:

Individuals who inform the Commission through the procedures established by the 

Commission that they do not wish to receive telemarketing calls. Some records may come from 

do-not-call lists that some states or organizations separately maintain. Record sources for this 

system may also include telemarketers, sellers, and agents, but only to the extent, if any, that 

they are “individuals” within the meaning of the Privacy Act.

ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING

CATEGORIES OF USERS AND THE PURPOSES OF SUCH USES:

(1) Telephone numbers, but not any e-mail addresses, submitted by individuals may be 

made available or referred on an automatic or other basis to telemarketers, sellers, and their 

agents for the purpose of determining or verifying that an individual does not wish to receive 

telemarketing calls; 
(2) Information submitted by or compiled on telemarketers, sellers, and their agents may 

be used and disclosed to other Federal, state, or local government authorities for payment or 

billing purposes, including referral to debt collection agencies or other governmental entities for 

collection, tax reporting, or other related purposes. Information that is submitted by or compiled 

on telemarketers, sellers, and their agents and that is incorporated into the www.pay.gov system 

shall also be subject to routine uses, if any, that may be separately published for that system, 

Treasury/FMS.017 (Collections Records), or any successor system notice for that system.

For other ways that the Privacy Act permits the FTC to use or disclose system records 

outside the agency, see Appendix I (Authorized Disclosures and Routine Uses Applicable to All 

FTC Privacy Act Systems of Records), available on the FTC’s website at 

https://www.ftc.gov/about-ftc/foia/foia-reading-rooms/privacy-act-systems and at 83 FR 55542-

55543 (Nov. 6, 2018).

POLICIES AND PRACTICES FOR STORAGE OF RECORDS:

Records in the system are collected and maintained by an off-site FTC contractor in an 

electronic database with Web-based access subject to strict security controls (see “Safeguards” 

below).

POLICIES AND PRACTICES FOR RETRIEVAL OF RECORDS: 

Indexed by area code and phone number of individuals who have informed the

Commission that they do not wish to receive telemarketing calls. May also be retrieved by other 

data, if any, compiled or otherwise maintained with the record. For information submitted by or 

compiled on telemarketers, sellers, or their agents, records may be indexed and retrieved by any 

category of data that is submitted by or compiled on such telemarketers, sellers, or agents.
POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS:

Information is retained until the individual requests deletion of their information from the 

system or when the agency determines it no longer has a business need for the data. Disposition 

is in accordance with applicable records schedules issued or approved by the National Archives 

and Records Administration (GRS 5.2, item 020 Intermediary records) and in accordance with 

agency electronic data deletion procedures. The retention and destruction of payment data 

collected from telemarketers, sellers, and their agents by Treasury’s FMS is described in the 

system notice for the www.pay.gov system, Treasury/FMS.017.

ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS:

Access is generally restricted to those agency personnel, contractors and other law

enforcement users subject to confidentiality agreements whose responsibilities require access, or 

to approved telemarketers, sellers, and their agents. Electronic access is subject to login ID, 

password, and other electronic access and security controls (e.g., firewalls). Contractors are 

required to sign confidentiality and nondisclosure agreements.

RECORD ACCESS PROCEDURES:

To request access to any information maintained with your registration that is not

available to you through the automated dial-in system or the designated Web site described in the 

notification procedures above, you must submit your request in writing. See Appendix II for 

details. The same access procedure applies to the extent, if any, that the Privacy Act applies to 

information submitted by or compiled on telemarketers, sellers, or their agents, where that 

information is not made available for review or amendments when the telemarketer, seller, or 

agent accesses the system.
CONTESTING RECORD PROCEDURES:

Where an individual believes the system has erroneously recorded or omitted information 

that is collected and maintained by the system, the individual will be afforded the opportunity to 

register, change, or delete that information after the automated system identifies and verifies the 

telephone number from which the individual is calling, if the individual is using the designated 

Web site, or the individual provides other identifying information, if requested by the automated 

system. To contest the accuracy of any other information that is not accessible to the individual 

through the automated dial-in system or Web site as described in the “Notification procedures” 

section above, the request must be submitted to the FTC in writing. See Appendix II for details. 

The same written request requirement applies to telemarketers, sellers, or their agents (to the 

extent, if any, that they are “individuals” within the meaning of the Privacy Act) when seeking to 

contest the accuracy of system information maintained on them, except for system information, 

if any, that can be contested or corrected through the automated system.

NOTIFICATION PROCEDURES:

To obtain notification of whether the system contains a record pertaining to that

individual (i.e., the individual’s telephone number), individuals use a dial-in system or a

designated Web site that will enable the identification and verification of their telephone

numbers. Individuals filing written requests pursuant to 16 CFR 4.13 will be acknowledged and 

directed to use those automated systems. To the extent, if any, that the Privacy Act applies to 

information submitted by or compiled on telemarketers, sellers, or their agents, the system 

provides notice (i.e., confirms) that the system is maintaining such information when an 

individual accesses the system using the account number that was previously assigned to the 
telemarketer, seller, or agent at the time that entity originally entered information into the system 

to establish the relevant account.

EXEMPTIONS PROMULGATED FOR THE SYSTEM:

None.

HISTORY: 

74 FR 17863-17866 (April 17, 2009)

73 FR 33591-33634 (June 12, 2008).