UNITED STATES OF AMERICA

Federal Trade Commission

WASHINGTON, D.C. 20580

 Office of the Secretary

December 2, 2014

Ms. Catherine Callister

State of Wyoming

Re: In the Matter of Google Inc., File No. 122 3237

Dear Ms. Callister:

Thank you for your comment on the Federal Trade Commission’s consent agreement in

the above-entitled proceeding. The Commission has placed your comment on the public record 

pursuant to rule 4.9(b)(6)(ii) of the Commission’s Rules of Practice, 16 C.F.R. § 4.9(b)(6)(ii), 

and has given it serious consideration.

In your comment, you express concerns about your child making unauthorized purchases 

via the Google Play store. You also inquire about refunds. The proposed complaint and order 

here should help to address your concerns. The proposed complaint alleges that Google failed to 

obtain account holders’ informed consent for in-app charges incurred by children. Under the 

proposed order, Google must alter its business practices going forward to obtain express, 

informed consent to in-app charges before billing for such charges. The proposed order also will 

require Google to provide full refunds to account holders who have been billed by Google for 

unauthorized in-app charges incurred by minors. If Google’s payments total less than $19

million, it would remit the difference to the FTC, to be used for additional consumer remedies or 

for disgorgement. To effectuate refunds, Google must send an electronic notice to its consumers

within 15 days of entry of the final order that clearly and conspicuously discloses the availability 

of refunds and instructions on how to obtain such refunds. If you do not receive a notice from 

Google within 15 days of the date of this letter, please contact the FTC’s Consumer Response 

Center at (877) 382-4357, or file a complaint online at www.ftccomplaintassistant.gov.

After reviewing your letter, other public comments filed with the Commission, and the 

investigative record, the Commission has determined that the relief set forth in the proposed 

order is appropriate and sufficient to remedy the violations alleged in the proposed complaint, 

and it is in the public interest to issue the Decision and Order in final form. The final Decision 

and Order and other relevant materials are available on the Commission’s website at 

http://www.ftc.gov/enforcement/cases-proceedings/122-3237/google-inc. It helps the 

Commission’s analysis to hear from a variety of sources in its work. The Commission thanks 

you again for your comment.

By direction of the Commission, Commissioner Wright recused.

Donald S. Clark

Secretary 
UNITED STATES OF AMERICA

Federal Trade Commission

WASHINGTON, D.C. 20580

 Office of the Secretary

December 2, 2014

Ms. Roxanne Crapser

State of Nebraska

Re: In the Matter of Google Inc., File No. 122 3237

Dear Ms. Crapser:

Thank you for your comment on the Federal Trade Commission’s consent agreement in

the above-entitled proceeding. The Commission has placed your comment on the public record 

pursuant to rule 4.9(b)(6)(ii) of the Commission’s Rules of Practice, 16 C.F.R. § 4.9(b)(6)(ii), 

and has given it serious consideration.

In your comment, you express concerns about your child making unauthorized purchases. 

If you have been charged for unauthorized in-app purchases made by a child via the Google Play 

store, the proposed complaint and order here should help to address those concerns. The 

proposed complaint alleges that Google failed to obtain account holders’ informed consent for 

in-app charges incurred by children. Under the proposed order, Google must alter its business 

practices going forward to obtain express, informed consent to in-app charges before billing for 

such charges. The proposed order also will require Google to provide full refunds to account 

holders who have been billed by Google for unauthorized in-app charges incurred by minors. If 

Google’s payments total less than $19 million, it would remit the difference to the FTC, to be 

used for additional consumer remedies or for disgorgement. To effectuate refunds, Google must 

send an electronic notice to its consumers within 15 days of entry of the final order that clearly 

and conspicuously discloses the availability of refunds and instructions on how to obtain such 

refunds. If you have incurred an in-app charge via the Google Play store and you do not receive 

a notice from Google within 15 days of the date of this letter, please contact the FTC’s Consumer 

Response Center at (877) 382-4357, or file a complaint online at www.ftccomplaintassistant.gov.

After reviewing your letter, other public comments filed with the Commission, and the 

investigative record, the Commission has determined that the relief set forth in the proposed 

order is appropriate and sufficient to remedy the violations alleged in the proposed complaint, 

and it is in the public interest to issue the Decision and Order in final form. The final Decision 

and Order and other relevant materials are available on the Commission’s website at 

http://www.ftc.gov/enforcement/cases-proceedings/122-3237/google-inc. It helps the 

Commission’s analysis to hear from a variety of sources in its work. The Commission thanks 

you again for your comment.

By direction of the Commission, Commissioner Wright recused.

Donald S. Clark

Secretary 
UNITED STATES OF AMERICA

Federal Trade Commission

WASHINGTON, D.C. 20580

 Office of the Secretary

December 2, 2014

Ms. Sheli Echelberry

State of Iowa

Re: In the Matter of Google Inc., File No. 122 3237

Dear Ms. Echelberry:

Thank you for your comment on the Federal Trade Commission’s consent agreement in

the above-entitled proceeding. The Commission has placed your comment on the public record 

pursuant to rule 4.9(b)(6)(ii) of the Commission’s Rules of Practice, 16 C.F.R. § 4.9(b)(6)(ii), 

and has given it serious consideration.

In your comment, you express concerns about your child making unauthorized purchases 

via the Google Play store. The proposed complaint and order here should help to address your 

concerns. The proposed complaint alleges that Google failed to obtain account holders’ 

informed consent for in-app charges incurred by children. Under the proposed order, Google

must alter its business practices going forward to obtain express, informed consent to in-app 

charges before billing for such charges. The proposed order also will require Google to provide 

full refunds to account holders who have been billed by Google for unauthorized in-app charges 

incurred by minors. If Google’s payments total less than $19 million, it would remit the 

difference to the FTC, to be used for additional consumer remedies or for disgorgement. To 

effectuate refunds, Google must send an electronic notice to its consumers within 15 days of 

entry of the final order that clearly and conspicuously discloses the availability of refunds and 

instructions on how to obtain such refunds. If you do not receive a notice from Google within 15 

days of the date of this letter, please contact the FTC’s Consumer Response Center at (877) 382-

4357, or file a complaint online at www.ftccomplaintassistant.gov.

After reviewing your letter, other public comments filed with the Commission, and the 

investigative record, the Commission has determined that the relief set forth in the proposed 

order is appropriate and sufficient to remedy the violations alleged in the proposed complaint, 

and it is in the public interest to issue the Decision and Order in final form. The final Decision 

and Order and other relevant materials are available on the Commission’s website at 

http://www.ftc.gov/enforcement/cases-proceedings/122-3237/google-inc. It helps the 

Commission’s analysis to hear from a variety of sources in its work. The Commission thanks 

you again for your comment.

By direction of the Commission, Commissioner Wright recused.

Donald S. Clark

Secretary 
UNITED STATES OF AMERICA

Federal Trade Commission

WASHINGTON, D.C. 20580

 Office of the Secretary

December 2, 2014

Ms. Erika Fultz

Commonwealth of Kentucky

Re: In the Matter of Google Inc., File No. 122 3237

Dear Ms. Fultz:

Thank you for your comment on the Federal Trade Commission’s consent agreement in

the above-entitled proceeding. The Commission has placed your comment on the public record 

pursuant to rule 4.9(b)(6)(ii) of the Commission’s Rules of Practice, 16 C.F.R. § 4.9(b)(6)(ii), 

and has given it serious consideration.

The Commission appreciates your support of the proposed order. The Commission is 

committed to protecting consumers from unauthorized charges, including those incurred by 

children. In your comment, you express concerns about your child making unauthorized 

purchases via the Google Play store. The proposed complaint and order here should help to 

address your concerns. The proposed complaint alleges that Google failed to obtain account 

holders’ informed consent for in-app charges incurred by children. Under the proposed order, 

Google must alter its business practices going forward to obtain express, informed consent to inapp charges before billing for such charges. The proposed order also will require Google to 

provide full refunds to account holders who have been billed by Google for unauthorized in-app 

charges incurred by minors. If Google’s payments total less than $19 million, it would remit the 

difference to the FTC, to be used for additional consumer remedies or for disgorgement. To 

effectuate refunds, Google must send an electronic notice to its consumers within 15 days of 

entry of the final order that clearly and conspicuously discloses the availability of refunds and 

instructions on how to obtain such refunds. If you do not receive a notice from Google within 15 

days of the date of this letter, please contact the FTC’s Consumer Response Center at (877) 382-

4357, or file a complaint online at www.ftccomplaintassistant.gov.

After reviewing your letter, other public comments filed with the Commission, and the 

investigative record, the Commission has determined that the relief set forth in the proposed 

order is appropriate and sufficient to remedy the violations alleged in the proposed complaint, 

and it is in the public interest to issue the Decision and Order in final form. The final Decision
and Order and other relevant materials are available on the Commission’s website at 

http://www.ftc.gov/enforcement/cases-proceedings/122-3237/google-inc. It helps the 

Commission’s analysis to hear from a variety of sources in its work. The Commission thanks 

you again for your comment.

By direction of the Commission, Commissioner Wright recused.

Donald S. Clark

Secretary 
UNITED STATES OF AMERICA

Federal Trade Commission

WASHINGTON, D.C. 20580

 Office of the Secretary

December 2, 2014

Ms. Jhonette Gamble

Commonwealth of Virginia

Re: In the Matter of Google Inc., File No. 122 3237

Dear Ms. Gamble:

Thank you for your comment on the Federal Trade Commission’s consent agreement in

the above-entitled proceeding. The Commission has placed your comment on the public record 

pursuant to rule 4.9(b)(6)(ii) of the Commission’s Rules of Practice, 16 C.F.R. § 4.9(b)(6)(ii), 

and has given it serious consideration.

In your comment, you express concerns about your child making unauthorized purchases 

via the Google Play store, and note that you were unaware that your credit card could be charged 

for in-app activities. You also inquire about refunds. The proposed complaint and order here 

should help to address your concerns. The proposed complaint alleges that Google failed to 

obtain account holders’ informed consent for in-app charges incurred by children. Under the 

proposed order, Google must alter its business practices going forward to obtain express, 

informed consent to in-app charges before billing for such charges. The proposed order also will 

require Google to provide full refunds to account holders who have been billed by Google for 

unauthorized in-app charges incurred by minors. If Google’s payments total less than $19

million, it would remit the difference to the FTC, to be used for additional consumer remedies or 

for disgorgement. To effectuate refunds, Google must send an electronic notice to its consumers

within 15 days of entry of the final order that clearly and conspicuously discloses the availability 

of refunds and instructions on how to obtain such refunds. If you do not receive a notice from 

Google within 15 days of the date of this letter, please contact the FTC’s Consumer Response 

Center at (877) 382-4357, or file a complaint online at www.ftccomplaintassistant.gov.

In your comment, you also raise concerns that your credit card information was stored in 

Google Wallet without your consent. Although the proposed complaint does not contain 

allegations specifically addressing this issue, the Commission is committed to protecting 

consumers from unauthorized financial transactions. The Commission has forwarded your 

comment to the FTC’s Consumer Response Center. In addition, the Commission encourages 

you to report any other business practices that may allow for unauthorized charges by contacting 

the FTC’s Consumer Response Center at (877) 382-4357, or by filing a complaint online at 

www.ftccomplaintassistant.gov.
After reviewing your letter, other public comments filed with the Commission, and the 

investigative record, the Commission has determined that the relief set forth in the proposed 

order is appropriate and sufficient to remedy the violations alleged in the proposed complaint, 

and it is in the public interest to issue the Decision and Order in final form. The final Decision 

and Order and other relevant materials are available on the Commission’s website at 

http://www.ftc.gov/enforcement/cases-proceedings/122-3237/google-inc. It helps the 

Commission’s analysis to hear from a variety of sources in its work. The Commission thanks 

you again for your comment.

By direction of the Commission, Commissioner Wright recused.

Donald S. Clark

Secretary 
UNITED STATES OF AMERICA

Federal Trade Commission

WASHINGTON, D.C. 20580

 Office of the Secretary

December 2, 2014

Robin Gilcrest-Pollack

State of California

Re: In the Matter of Google Inc., File No. 122 3237

Thank you for your comment on the Federal Trade Commission’s consent agreement in

the above-entitled proceeding. The Commission has placed your comment on the public record 

pursuant to rule 4.9(b)(6)(ii) of the Commission’s Rules of Practice, 16 C.F.R. § 4.9(b)(6)(ii), 

and has given it serious consideration.

The Commission appreciates your support of the proposed order. The Commission is 

committed to protecting consumers from unauthorized charges, including those incurred by 

children. In your comment, you express concerns about your child making unauthorized 

purchases via the Google Play store. You also inquire about refunds. The proposed complaint 

and order here should help to address your concerns. The proposed complaint alleges that 

Google failed to obtain account holders’ informed consent for in-app charges incurred by 

children. Under the proposed order, Google must alter its business practices going forward to 

obtain express, informed consent to in-app charges before billing for such charges. The 

proposed order also will require Google to provide full refunds to account holders who have 

been billed by Google for unauthorized in-app charges incurred by minors. If Google’s

payments total less than $19 million, it would remit the difference to the FTC, to be used for 

additional consumer remedies or for disgorgement. To effectuate refunds, Google must send an 

electronic notice to its consumers within 15 days of entry of the final order that clearly and 

conspicuously discloses the availability of refunds and instructions on how to obtain such 

refunds. If you do not receive a notice from Google within 15 days of the date of this letter, 

please contact the FTC’s Consumer Response Center at (877) 382-4357, or file a complaint 

online at www.ftccomplaintassistant.gov.

After reviewing your letter, other public comments filed with the Commission, and the 

investigative record, the Commission has determined that the relief set forth in the proposed 

order is appropriate and sufficient to remedy the violations alleged in the proposed complaint, 

and it is in the public interest to issue the Decision and Order in final form. The final Decision
and Order and other relevant materials are available on the Commission’s website at

http://www.ftc.gov/enforcement/cases-proceedings/122-3237/google-inc. It helps the 

Commission’s analysis to hear from a variety of sources in its work. The Commission thanks 

you again for your comment.

By direction of the Commission, Commissioner Wright recused.

Donald S. Clark

Secretary 
UNITED STATES OF AMERICA

Federal Trade Commission

WASHINGTON, D.C. 20580

 Office of the Secretary

December 2, 2014

Ms. Suzanne Marracelli

State of Florida

Re: In the Matter of Google Inc., File No. 122 3237

Dear Ms. Marracelli:

Thank you for your comment on the Federal Trade Commission’s consent agreement in

the above-entitled proceeding. The Commission has placed your comment on the public record 

pursuant to rule 4.9(b)(6)(ii) of the Commission’s Rules of Practice, 16 C.F.R. § 4.9(b)(6)(ii), 

and has given it serious consideration.

The Commission appreciates your support of the proposed order. The Commission is 

committed to protecting consumers from unauthorized charges, including those incurred by 

children. In your comment, you express concerns about your child making unauthorized 

purchases via the Google Play store. The proposed complaint and order here should help to 

address your concerns. The proposed complaint alleges that Google failed to obtain account 

holders’ informed consent for in-app charges incurred by children. Under the proposed order, 

Google must alter its business practices going forward to obtain express, informed consent to inapp charges before billing for such charges. The proposed order also will require Google to 

provide full refunds to account holders who have been billed by Google for unauthorized in-app 

charges incurred by minors. If Google’s payments total less than $19 million, it would remit the 

difference to the FTC, to be used for additional consumer remedies or for disgorgement. To 

effectuate refunds, Google must send an electronic notice to its consumers within 15 days of 

entry of the final order that clearly and conspicuously discloses the availability of refunds and 

instructions on how to obtain such refunds. If you do not receive a notice from Google within 15 

days of the date of this letter, please contact the FTC’s Consumer Response Center at (877) 382-

4357, or file a complaint online at www.ftccomplaintassistant.gov.

After reviewing your letter, other public comments filed with the Commission, and the 

investigative record, the Commission has determined that the relief set forth in the proposed 

order is appropriate and sufficient to remedy the violations alleged in the proposed complaint, 

and it is in the public interest to issue the Decision and Order in final form. The final Decision 

and Order and other relevant materials are available on the Commission’s website at 

http://www.ftc.gov/enforcement/cases-proceedings/122-3237/google-inc. It helps the 

Commission’s analysis to hear from a variety of sources in its work. The Commission thanks 

you again for your comment.

By direction of the Commission, Commissioner Wright recused.

Donald S. Clark

Secretary 
UNITED STATES OF AMERICA

Federal Trade Commission

WASHINGTON, D.C. 20580

 Office of the Secretary

December 2, 2014

Ms. Abby McDonald

State of California

Re: In the Matter of Google Inc., File No. 122 3237

Dear Ms. McDonald:

Thank you for your comment on the Federal Trade Commission’s consent agreement in

the above-entitled proceeding. The Commission has placed your comment on the public record 

pursuant to rule 4.9(b)(6)(ii) of the Commission’s Rules of Practice, 16 C.F.R. § 4.9(b)(6)(ii), 

and has given it serious consideration.

The Commission appreciates your support of the proposed order. The Commission is 

committed to protecting consumers from unauthorized charges, including those incurred by 

children. The proposed complaint alleges that Google failed to obtain account holders’ informed 

consent for in-app charges incurred by children. Under the proposed order, Google must alter its 

business practices going forward to obtain express, informed consent to in-app charges before 

billing for such charges. The proposed order also will require Google to provide full refunds to 

account holders who have been billed by Google for unauthorized in-app charges incurred by 

minors. If Google’s payments total less than $19 million, it would remit the difference to the 

FTC, to be used for additional consumer remedies or for disgorgement. To effectuate refunds, 

Google must send an electronic notice to its consumers within 15 days of entry of the final order

that clearly and conspicuously discloses the availability of refunds and instructions on how to 

obtain such refunds. If you have incurred an in-app charge via the Google Play store and you do 

not receive a notice from Google within 15 days of the date of this letter, please contact the 

FTC’s Consumer Response Center at (877) 382-4357, or file a complaint online at 

www.ftccomplaintassistant.gov.
After reviewing your letter, other public comments filed with the Commission, and the 

investigative record, the Commission has determined that the relief set forth in the proposed 

order is appropriate and sufficient to remedy the violations alleged in the proposed complaint, 

and it is in the public interest to issue the Decision and Order in final form. The final Decision 

and Order and other relevant materials are available on the Commission’s website at 

http://www.ftc.gov/enforcement/cases-proceedings/122-3237/google-inc. It helps the 

Commission’s analysis to hear from a variety of sources in its work. The Commission thanks 

you again for your comment.

By direction of the Commission, Commissioner Wright recused.

Donald S. Clark

Secretary 
UNITED STATES OF AMERICA

Federal Trade Commission

WASHINGTON, D.C. 20580

 Office of the Secretary

December 2, 2014

Mr. Jeff Moore

State of Nevada

Re: In the Matter of Google Inc., File No. 122 3237

Dear Mr. Moore:

Thank you for your comment on the Federal Trade Commission’s consent agreement in

the above-entitled proceeding. The Commission has placed your comment on the public record 

pursuant to rule 4.9(b)(6)(ii) of the Commission’s Rules of Practice, 16 C.F.R. § 4.9(b)(6)(ii), 

and has given it serious consideration.

In your comment, you express concerns about unauthorized charges from Google. If you 

have been charged for unauthorized in-app purchases made by a child via the Google Play store, 

the proposed complaint and order here should help to address those concerns. The proposed 

complaint alleges that Google failed to obtain account holders’ informed consent for in-app 

charges incurred by children. Under the proposed order, Google must alter its business practices 

going forward to obtain express, informed consent to in-app charges before billing for such 

charges. The proposed order also will require Google to provide full refunds to account holders 

who have been billed by Google for unauthorized in-app charges incurred by minors. If 

Google’s payments total less than $19 million, it would remit the difference to the FTC, to be 

used for additional consumer remedies or for disgorgement. To effectuate refunds, Google must 

send an electronic notice to its consumers within 15 days of entry of the final order that clearly 

and conspicuously discloses the availability of refunds and instructions on how to obtain such 

refunds. If you have incurred an in-app charge via the Google Play store and you do not receive 

a notice from Google within 15 days of the date of this letter, please contact the FTC’s Consumer 

Response Center at (877) 382-4357, or file a complaint online at www.ftccomplaintassistant.gov.

After reviewing your letter, other public comments filed with the Commission, and the 

investigative record, the Commission has determined that the relief set forth in the proposed 

order is appropriate and sufficient to remedy the violations alleged in the proposed complaint, 

and it is in the public interest to issue the Decision and Order in final form. The final Decision 

and Order and other relevant materials are available on the Commission’s website at 

http://www.ftc.gov/enforcement/cases-proceedings/122-3237/google-inc. It helps the 

Commission’s analysis to hear from a variety of sources in its work. The Commission thanks 

you again for your comment.

By direction of the Commission, Commissioner Wright recused.

Donald S. Clark

Secretary 
UNITED STATES OF AMERICA

Federal Trade Commission

WASHINGTON, D.C. 20580

 Office of the Secretary

December 2, 2014

Dullah Morris

State of North Carolina

Re: In the Matter of Google Inc., File No. 122 3237

Thank you for your comment on the Federal Trade Commission’s consent agreement in

the above-entitled proceeding. The Commission has placed your comment on the public record 

pursuant to rule 4.9(b)(6)(ii) of the Commission’s Rules of Practice, 16 C.F.R. § 4.9(b)(6)(ii), 

and has given it serious consideration.

In your comment, you provide a receipt of a charge from Google Play. The proposed 

complaint here alleges that Google failed to obtain account holders’ informed consent for in-app 

charges incurred by children. Under the proposed order, Google must alter its business practices 

going forward to obtain express, informed consent to in-app charges before billing for such 

charges. The proposed order also will require Google to provide full refunds to account holders 

who have been billed by Google for unauthorized in-app charges incurred by minors. If 

Google’s payments total less than $19 million, it would remit the difference to the FTC, to be 

used for additional consumer remedies or for disgorgement. To effectuate refunds, Google must 

send an electronic notice to its consumers within 15 days of entry of the final order that clearly 

and conspicuously discloses the availability of refunds and instructions on how to obtain such 

refunds. If you do not receive a notice from Google within 15 days of the date of this letter, 

please contact the FTC’s Consumer Response Center at (877) 382-4357, or file a complaint 

online at www.ftccomplaintassistant.gov.

After reviewing your letter, other public comments filed with the Commission, and the 

investigative record, the Commission has determined that the relief set forth in the proposed 

order is appropriate and sufficient to remedy the violations alleged in the proposed complaint, 

and it is in the public interest to issue the Decision and Order in final form. The final Decision 

and Order and other relevant materials are available on the Commission’s website at 

http://www.ftc.gov/enforcement/cases-proceedings/122-3237/google-inc. It helps the 

Commission’s analysis to hear from a variety of sources in its work. The Commission thanks 

you again for your comment.

By direction of the Commission, Commissioner Wright recused.

Donald S. Clark

Secretary 
UNITED STATES OF AMERICA

Federal Trade Commission

WASHINGTON, D.C. 20580

 Office of the Secretary

December 2, 2014

Ms. Bellamy Printz

State of Ohio

Re: In the Matter of Google Inc., File No. 122 3237

Dear Ms. Printz:

Thank you for your comment on the Federal Trade Commission’s consent agreement in

the above-entitled proceeding. The Commission has placed your comment on the public record 

pursuant to rule 4.9(b)(6)(ii) of the Commission’s Rules of Practice, 16 C.F.R. § 4.9(b)(6)(ii), 

and has given it serious consideration.

In your comment, you express concerns about your child making unauthorized purchases 

via the Google Play store. You also inquire about refunds. The proposed complaint and order 

here should help to address your concerns. The proposed complaint alleges that Google failed to 

obtain account holders’ informed consent for in-app charges incurred by children. Under the 

proposed order, Google must alter its business practices going forward to obtain express, 

informed consent to in-app charges before billing for such charges. The proposed order also will 

require Google to provide full refunds to account holders who have been billed by Google for 

unauthorized in-app charges incurred by minors. If Google’s payments total less than $19

million, it would remit the difference to the FTC, to be used for additional consumer remedies or 

for disgorgement. To effectuate refunds, Google must send an electronic notice to its consumers

within 15 days of entry of the final order that clearly and conspicuously discloses the availability 

of refunds and instructions on how to obtain such refunds. If you do not receive a notice from 

Google within 15 days of the date of this letter, please contact the FTC’s Consumer Response 

Center at (877) 382-4357, or file a complaint online at www.ftccomplaintassistant.gov.

After reviewing your letter, other public comments filed with the Commission, and the 

investigative record, the Commission has determined that the relief set forth in the proposed 

order is appropriate and sufficient to remedy the violations alleged in the proposed complaint, 

and it is in the public interest to issue the Decision and Order in final form. The final Decision 

and Order and other relevant materials are available on the Commission’s website at 

http://www.ftc.gov/enforcement/cases-proceedings/122-3237/google-inc. It helps the 

Commission’s analysis to hear from a variety of sources in its work. The Commission thanks 

you again for your comment.

By direction of the Commission, Commissioner Wright recused.

Donald S. Clark

Secretary 
UNITED STATES OF AMERICA

Federal Trade Commission

WASHINGTON, D.C. 20580

 Office of the Secretary

December 2, 2014

Ms. Trinity Ragan

State of Florida

Re: In the Matter of Google Inc., File No. 122 3237

Dear Ms. Ragan:

Thank you for your comment on the Federal Trade Commission’s consent agreement in

the above-entitled proceeding. The Commission has placed your comment on the public record 

pursuant to rule 4.9(b)(6)(ii) of the Commission’s Rules of Practice, 16 C.F.R. § 4.9(b)(6)(ii), 

and has given it serious consideration.

In your comment, you inquire about refunds for charges on Android devices. The 

proposed complaint here alleges that Google failed to obtain account holders’ informed consent 

for in-app charges incurred by children. Under the proposed order, Google must alter its 

business practices going forward to obtain express, informed consent to in-app charges before 

billing for such charges. The proposed order also will require Google to provide full refunds to 

account holders who have been billed by Google for unauthorized in-app charges incurred by 

minors. If Google’s payments total less than $19 million, it would remit the difference to the 

FTC, to be used for additional consumer remedies or for disgorgement. To effectuate refunds, 

Google must send an electronic notice to its consumers within 15 days of entry of the final order

that clearly and conspicuously discloses the availability of refunds and instructions on how to 

obtain such refunds. If you have incurred an in-app charge via the Google Play store and you do 

not receive a notice from Google within 15 days of the date of this letter, please contact the 

FTC’s Consumer Response Center at (877) 382-4357, or file a complaint online at 

www.ftccomplaintassistant.gov.

After reviewing your letter, other public comments filed with the Commission, and the 

investigative record, the Commission has determined that the relief set forth in the proposed 

order is appropriate and sufficient to remedy the violations alleged in the proposed complaint, 

and it is in the public interest to issue the Decision and Order in final form. The final Decision 

and Order and other relevant materials are available on the Commission’s website at 

http://www.ftc.gov/enforcement/cases-proceedings/122-3237/google-inc. It helps the 

Commission’s analysis to hear from a variety of sources in its work. The Commission thanks 

you again for your comment.

By direction of the Commission, Commissioner Wright recused.

Donald S. Clark

Secretary 
UNITED STATES OF AMERICA

Federal Trade Commission

WASHINGTON, D.C. 20580

 Office of the Secretary

December 2, 2014

[Name Redacted]

Re: In the Matter of Google Inc., File No. 122 3237

Thank you for your comment on the Federal Trade Commission’s consent agreement in

the above-entitled proceeding. Pursuant to rule 4.9(b)(6)(ii) of the Commission’s Rules of 

Practice, 16 C.F.R. § 4.9(b)(6)(ii), the Commission has given your comment serious 

consideration.

In your comment, you express concerns about your child making unauthorized purchases 

via the Google Play store. The proposed complaint and order here should help to address your 

concerns. The proposed complaint alleges that Google failed to obtain account holders’ 

informed consent for in-app charges incurred by children. Under the proposed order, Google

must alter its business practices going forward to obtain express, informed consent to in-app 

charges before billing for such charges. The proposed order also will require Google to provide 

full refunds to account holders who have been billed by Google for unauthorized in-app charges 

incurred by minors. If Google’s payments total less than $19 million, it would remit the 

difference to the FTC, to be used for additional consumer remedies or for disgorgement. To 

effectuate refunds, Google must send an electronic notice to its consumers within 15 days of 

entry of the final order that clearly and conspicuously discloses the availability of refunds and 

instructions on how to obtain such refunds. If you do not receive a notice from Google within 15 

days of the date of this letter, please contact the FTC’s Consumer Response Center at (877) 382-

4357, or file a complaint online at www.ftccomplaintassistant.gov.

After reviewing your letter, other public comments filed with the Commission, and the 

investigative record, the Commission has determined that the relief set forth in the proposed 

order is appropriate and sufficient to remedy the violations alleged in the proposed complaint, 

and it is in the public interest to issue the Decision and Order in final form. The final Decision 

and Order and other relevant materials are available on the Commission’s website at 

http://www.ftc.gov/enforcement/cases-proceedings/122-3237/google-inc. It helps the 

Commission’s analysis to hear from a variety of sources in its work. The Commission thanks 

you again for your comment.

By direction of the Commission, Commissioner Wright recused.

Donald S. Clark

Secretary 
UNITED STATES OF AMERICA

Federal Trade Commission

WASHINGTON, D.C. 20580

 Office of the Secretary

December 2, 2014

Jan Smetana

Outside the United States

Re: In the Matter of Google Inc., File No. 122 3237

Thank you for your comment on the Federal Trade Commission’s consent agreement in

the above-entitled proceeding. The Commission has placed your comment on the public record 

pursuant to rule 4.9(b)(6)(ii) of the Commission’s Rules of Practice, 16 C.F.R. § 4.9(b)(6)(ii), 

and has given it serious consideration.

In your comment, you express concerns that the money paid by Google as part of the 

consent order will go to the FTC rather than to consumers. The proposed order actually requires 

Google to refund consumers, and if the company refunds less than $19 million, only then will it 

pay any money to the FTC, to be used for additional consumer remedies or for disgorgement. To 

effectuate refunds, Google must send an electronic notice to its consumers within 15 days of 

entry of the final order that clearly and conspicuously discloses the availability of refunds and 

instructions on how to obtain such refunds. The proposed order also requires Google to alter its 

business practices going forward to obtain express, informed consent to in-app charges before 

billing for such charges. If you are a United States account holder and have been charged for 

unauthorized in-app purchases made by a child via the Google Play store, and you do not receive 

a notice from Google within 15 days of the date of this letter, please contact the FTC’s Consumer 

Response Center at (877) 382-4357, or file a complaint online at www.ftccomplaintassistant.gov.

After reviewing your letter, other public comments filed with the Commission, and the 

investigative record, the Commission has determined that the relief set forth in the proposed 

order is appropriate and sufficient to remedy the violations alleged in the proposed complaint, 

and it is in the public interest to issue the Decision and Order in final form. The final Decision 

and Order and other relevant materials are available on the Commission’s website at 

http://www.ftc.gov/enforcement/cases-proceedings/122-3237/google-inc. It helps the 

Commission’s analysis to hear from a variety of sources in its work. The Commission thanks 

you again for your comment.

By direction of the Commission, Commissioner Wright recused.

Donald S. Clark

Secretary 
UNITED STATES OF AMERICA

Federal Trade Commission

WASHINGTON, D.C. 20580

 Office of the Secretary

December 2, 2014

Mr. William Taylor

Commonwealth of Virginia

Re: In the Matter of Google Inc., File No. 122 3237

Dear Mr. Taylor:

Thank you for your comment on the Federal Trade Commission’s consent agreement in

the above-entitled proceeding. The Commission has placed your comment on the public record 

pursuant to rule 4.9(b)(6)(ii) of the Commission’s Rules of Practice, 16 C.F.R. § 4.9(b)(6)(ii), 

and has given it serious consideration.

In your comment, you express concerns about charges in 2013 and 2014. If you have 

been charged for unauthorized in-app purchases made by a child via the Google Play store, the 

proposed complaint and order here should help to address those concerns. The proposed 

complaint alleges that Google failed to obtain account holders’ informed consent for in-app 

charges incurred by children. Under the proposed order, Google must alter its business practices 

going forward to obtain express, informed consent to in-app charges before billing for such 

charges. The proposed order also will require Google to provide full refunds to account holders 

who have been billed by Google for unauthorized in-app charges incurred by minors. If 

Google’s payments total less than $19 million, it would remit the difference to the FTC, to be 

used for additional consumer remedies or for disgorgement. To effectuate refunds, Google must 

send an electronic notice to its consumers within 15 days of entry of the final order that clearly 

and conspicuously discloses the availability of refunds and instructions on how to obtain such 

refunds. If you have incurred an in-app charge via the Google Play store and you do not receive 

a notice from Google within 15 days of the date of this letter, please contact the FTC’s Consumer 

Response Center at (877) 382-4357, or file a complaint online at www.ftccomplaintassistant.gov.

After reviewing your letter, other public comments filed with the Commission, and the 

investigative record, the Commission has determined that the relief set forth in the proposed 

order is appropriate and sufficient to remedy the violations alleged in the proposed complaint,

and it is in the public interest to issue the Decision and Order in final form. The final Decision
and Order and other relevant materials are available on the Commission’s website at 

http://www.ftc.gov/enforcement/cases-proceedings/122-3237/google-inc. It helps the 

Commission’s analysis to hear from a variety of sources in its work. The Commission thanks 

you again for your comment.

By direction of the Commission, Commissioner Wright recused.

Donald S. Clark

Secretary 
UNITED STATES OF AMERICA

Federal Trade Commission

WASHINGTON, D.C. 20580

 Office of the Secretary

December 2, 2014

Mr. Michael Watz

State of Colorado

Re: In the Matter of Google Inc., File No. 122 3237

Dear Mr. Watz:

Thank you for your comment on the Federal Trade Commission’s consent agreement in

the above-entitled proceeding. The Commission has placed your comment on the public record 

pursuant to rule 4.9(b)(6)(ii) of the Commission’s Rules of Practice, 16 C.F.R. § 4.9(b)(6)(ii), 

and has given it serious consideration.

In your comment, you express concerns about inadvertent purchases via the Google Play 

store. If you have been charged for unauthorized in-app purchases made by a child via the 

Google Play store, the proposed complaint and order here should help to address those concerns. 

The proposed complaint alleges that Google failed to obtain account holders’ informed consent 

for in-app charges incurred by children. Under the proposed order, Google must alter its 

business practices going forward to obtain express, informed consent to in-app charges before 

billing for such charges. The proposed order also will require Google to provide full refunds to 

account holders who have been billed by Google for unauthorized in-app charges incurred by 

minors. If Google’s payments total less than $19 million, it would remit the difference to the 

FTC, to be used for additional consumer remedies or for disgorgement. To effectuate refunds, 

Google must send an electronic notice to its consumers within 15 days of entry of the final order

that clearly and conspicuously discloses the availability of refunds and instructions on how to 

obtain such refunds. If you do not receive a notice from Google within 15 days of the date of 

this letter, please contact the FTC’s Consumer Response Center at (877) 382-4357, or file a 

complaint online at www.ftccomplaintassistant.gov.

After reviewing your letter, other public comments filed with the Commission, and the 

investigative record, the Commission has determined that the relief set forth in the proposed 

order is appropriate and sufficient to remedy the violations alleged in the proposed complaint, 

and it is in the public interest to issue the Decision and Order in final form. The final Decision 

and Order and other relevant materials are available on the Commission’s website at 

http://www.ftc.gov/enforcement/cases-proceedings/122-3237/google-inc. It helps the 

Commission’s analysis to hear from a variety of sources in its work. The Commission thanks 

you again for your comment.

By direction of the Commission, Commissioner Wright recused.

Donald S. Clark

Secretary