NORTH CARlBOO FLYING SERVICE LTD. DISASTER FAMILY ASSISTANCE PLAN AND PASSENGER MANIFEST INFORMATION MANAGEMENT PLAl'l This Family Assistance Plan is submitted incompliance with the Foreign Air Carrier Family Support Act of 1997, with "AIR-21" and with Vision 100-Century of Aviation Reauthorization Act. This plan represents the general policy and organized procedures of North Cariboo Flying Service Ltd. ("North Cariboo") with respect to victims and family of victims after an aviation accident in US territory involving a flight ofNorth Cariboo to best meet their needs as outlined inthe documentation mentioned above. North Cariboo's plan to assist those affected by an aviation disaster is part of a larger organized effort, which includes the National Transportation Safety Board andmany other government agencies to provide the highest levelofsupport to survivors andfamily members. The following processes andprocedures are inplace inview of

• Passenger Inquiry Center

• Passenger Manifest

• Next ofkin notification

• Airline Family Assistance Plan (including monuments, damage to property andNTSB hearings). 1. After an aviation disaster involving a North Cariboo aircraft, North Cariboo will publicize a reliable, toll-free telephone number, andwill provide stafIto handle calls from the families ofthe passengers. North Cariboo has contracted with Kenyon International Emergency Services, Inc. to provide services insupport ofCall Center requirements. 

### (a) North Cariboo will immediately notifYthe Kenyon Call Center when an accident has occurred.

. (b) The Kenyon Call Center will activate a toll-free telephone number (which has been reserved and is ready for activation) that has been designated specifically for public inquiries regarding the accident. (c) Upon activation, the Kenyon Call Center will: (i) Advise call center personnel that the toll-free number has been activated and to prepare to begin answering telephone calls. (ii) Advise North Cariboo that the toll-free number has been activated and is ready forpublication tothe media. 2. North Cariboo will notifYthe families ofthe passengers priorto any public notice ofthe names of the passengers, either by utilizing the services of the organization designated for the accident under 49 U.S.C. Section 1136(a)(2) or the services of other suitably trained individuals under Vision IDO-Century of Aviation Reauthorization Act (PI. 108-176, 117 Stat. 2490). North Cariboo has contracted with Kenyon International Emergency Services, Inc. to provide services insupport ofnotification requirements. (a) As each name on the manifest is verified, the passenger's name will be-assigned to a trained teammember who isresponsible fornotifYingthe family.

(N:/cdoxlOO603261000029/C568883I.DOCX; I)2 (b) Sources of information team members may use to obtain family member contact information include: I) Travel agency phone numbers; 2) Inbound phone calls; and 3) PasspOltinformation. 3. NOlthCariboo will provide notification tothe family ofa passenger as soon asNorth Cariboo has verified that thepassenger was aboard the aircraft (whether ornotthe names ofallthe passengers have been verified) andtothe extent practicable inperson. 4. North Cariboo will provide tothe Office ofTransportation Disaster Assistance designated forthe accident under 49 U.S.C. Section 1136(a)(l) and to the organization designated for the accident under 49 U.S.C. Section 1136(a)(2), immediately upon request, alist (which is based onthe best available information atthe time ofthe request) ofthe names ofthe passengers aboard the aircraft (whether ornot such names havebeen verified), andwill periodically update the list.This listwill also be marked "Not forPublic Release". 5. North Cariboo will consult with the family of each passenger regarding the disposition of all remains and personal effects ofthe passenger within the control ofNorth Cariboo. North Cariboo has contracted with Kenyon International Emergency Services, Inc. to provide services in support ofallhuman remains andpersonal effects issues. 6. If requested by the family of a passenger, NOlth Cariboo will return any possession of the passenger, within the control ofNorth Cariboo, to the family unless the possession is needed for the accident investigation or any criminal investigation. North Cariboo has contracted with Kenyon International Emergency Services, Inc. to provide services in SUPPOlt of all personal effects issues. 7. North Cariboo will retain any unclaimed possession of a passenger, within the control ofNorth Cariboo, for at least 18 months. North Cariboo has contracted with Kenyon International Emergency Services, Inc. toprovide services in support ofallpersonal effects issues. 8. NOlth Cariboo will consult with the family of each passenger about construction by NOIth Cariboo ofanymonument tothe passengers, including any inscription on the monument. 9. The treatment offamilies ofnon-revenue passengers (and any other victim of the accident) will bethe same asthe treatment ofthe families ofrevenue passengers. 10. North Cariboo will work with anyorganization designated under 49 U.S.C. Section 1136(a)(2)on an ongoing basis to ensure that families ofpassengers receive an appropriate level ofservice and assistance following an accident. 11. North Cariboo will provide reasonable compensation to any organization designated under 49 U.S.c. Section 1136(a)(2) for services provided to or on behalf of NOIth Cariboo by that organization. 12. North Cariboo will assist the family ofapassenger intraveling to the location ofthe accident and provide forthephysical care ofthe family while ti,efamily is staying at such location. 13. North Cariboo will commit sufficient resources to carry outourFamily Assistance Plan.

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### 14. Upon request ofthe family of a passenger, North Cariboo will inform the family ofwhether the passenger's name appeared on a preliminary passenger manifest for the flight involved in the accident whether ornot the name ofthatperson has beenverified. 

### 15. N011hCariboo will provide adequate training to the employees and agents of North Cariboo to meet the needs ofsurvivors and family members following an accident. 16. In the event that N011hCariboo volunteers assistance to United States citizens within the United States with respect to an aircraft accident outside the United States involving major loss oflife, North Cariboo will consult with the National Transportation Safety Board and the Department of State onthe provision ofthe assistance. 

### 17. In the event that North Cariboo is involved in an accident that results in significant damage to a man-made structure orother property onthe ground, North Cariboo will promptly provide notice, in writing tothe owner ofthe structure orother property about liability for any property damage and means for obtaining compensation. The written notice shall advise an owner to contact the insurer of the property as the authoritative source for information about coverage and compensation; not to rely on unofficial infonnation offered by foreign air carrier representative about compensation by the foreign air carrier for accident site property damage; and to obtain photographic orother detailed evidence ofproperty damage as soon aspossible afterthe accident, consistent withrestriction onaccess tothe accident site. 

### 18. In the event an accident occurs involving North Cariboo and which the National Transportation Safety Board conducts a public hearing or comparable proceeding at a location greater than 80 miles from the accident site, North Cariboo will ensure that proceedings will be available simultaneously by electrqnic means at 

### a location open to the public at both the origin city and destination city ofthe North Cariboo flight ifboth are located inthe United States. 

### 19. N011hCariboo's Emergency Operation Center at Calgary, Alberta, will coordinate all activities related to its Emergency Response. Initial contact (24 hours) is to be made as described in the' Transport Canada approved Emergency Response Manual (ERM). Document issuedApril 24, 2014 byNorth Cariboo.

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