COMPLAINT EXHIBIT A

 FTC 182-3085

ADDITIONAL TERMS AND CONDITIONS 

Buyer's Responsibilities: If customc1 is removing cxisting c,1rpcting, it must be 1emovcd al lc;1st one cl.iy p1ior to insfallation or the new caq>cl Buyer is 1cspo11siblc fo1 removing all 

b1c,1kablc ik'ms from inslallntion m·cns inside the home pl'ior to i11stallatio11 ;md fol' inspecting all :neas prio, to inst.illation. The rooms xrc to be cmply or fur•11ih11c 13uyc1 must 1111a11gc fo1 the 

moving or ful'llitlllC or extra-heavy fu111itu1c such as pinm1s, stoves, pool tnbles, etc and must disco1111cct m1y electrical applic111ccs in the i11shdl.itio11 mi:a 01 which must l>c moved prior to time 

of i11st;;11lo1ion. Any um1sed ca1 pct should be saved by the Cl1stomer in the event of future u11fo1cseen danrnge - such as cigmelle bu1ns. All ol11c1 waste will be left in m'ca designnlcd by lhc 

1.:uslome, Any furnilu1c moved by NrD is Ht custome1 's sole iisk and NrD is nol responsible fo1 any damages incurred. 

Nntionnl 's Rcsponsi!Jllities: National will perfo1 m all work in a p1ofessionnl manne1- and in keeping wilh indust1y st;:inda1 ds. If NAtionAI is removing your c.lrpet it will be done nt the lime you1 

new flool'ing is installed. If caiveting is being 1-emoved, it will be 101led and disca1ded whe1e you direct the installe1s to do so Installers cannot dispose of carpet and p<1d by hnuling it Away in 

their tl'uck. Nnlional is not responsible ro1, st1ucturnl defects, conditions beyond its contiol 01 fo1 leaks caused by connecting 01 disconnecting 1efrigcri,to1's, icemake1s, gc1s or water lines, toilets 

or plumbing N<1tional is not 1esponsible for 1csizing do01s before 01· after installation or for any inc1dvertent danrnge to moldings, wiling, basebo!l1ds, wc1lls 01 damage caused by the moving of 

henvy fu111iture. National is not 1·espo11sible for the elTccui of ,i,Hsturbing asbestos materials. If the customer elects to lu,ve NFD 1emove and reinstall theii existing wall base, on it hard s111 face instHll11tio11, 

in lieu of purchasing new wall base, NFD is not responsible: for brenkn15-c or any damitge lo old wall base, which will likely oc~uL 

\V;u-rnntlcs/ Jntcntlecl Use: Yolll caq)et 1111d/01 hmd s111 face flooring a1e cove1ed by a limited manufacturer's warranty. Nntional Floo1s Di1cct Inc, also piovides you with a limited instalh\tion 

warranty which will cove r c1ll labor and installntion for the cnrpet or lrnrd surface nooring for one hundred and twenty days. Both the limited manufactmer's wal1'anty and the limited installation 

wmT:tnty will be provide.ct to you upon installalion of your cnrpet and/or hard surface flooring and npply to owner occupied residences only. Nationnl does not provide any further express or 

implied warnmties other than those specifically sel forlh in writing and as 1efe1enced above 

Oclay/Unknown Cont.Jitions: Events b~yond the control of Natio,rnl, such as Acls of God. l;ibo, Sl1ikes, inclement wcalhet, nrntcdal shortag,cs, BuyeJ''s inability to qualify for or obti,in 

finnncing, 01 other events 1csulting in delays in pc1fornrnnce of this Ag1eeme11t do not constitute nbm1donmc11t and arc not included in calculati11g time frames fo r pcl'formance by Nrnional. In 

the evcnl N11tio11nl dete1111ines that this Ag1eemcnt can not be performed as intended by the parties dl1e, for cxmnplc, to inco1Tect pricing, unforeseen st111ctl11c1I defects 01 pie-existing 

co11ditio11s to the Buycr"s p1opc1 ty, Nnlional may cancel tliis Agreement within 60 days of its execution. notify the buyer of such cancellation in writing ;rnd return c1ll monies 1rnid by the 

buyc1· National m1d the Buyer(s) have detcnnincd lhat a definite completion dale is not of the essence to this Ag1ecmcnt. 

Restocking li'ee: All 01de1s which clwnge the installaion date from the date on the front of the contrnct with less than 72 houis notice given lo NPD shall be subject to c11estocking fee to be no less 

than 15% of the enti1 c dollai value of the μurchnsc 01·de1 Installations that lrnve been scheduled fo1 installnlion g1cate1' than two times ai·e nlso subject to the same restocking fee. The 1 estocking fee 

must be paid in full p1•io1· lo the instnllalion, If you must change your dale fioin the cont1nct dttte we reqmie gl'cnte1 than 72 ho111's notice to do so in orde1 to avoid a 1estocking fee. 

Lntc Cnnccllntion, Lnte Pnyment/Dcfault: If IJuy~t· attcmpls to cJrn cl.!.1 this Ag1cemcnt at nuy time subst.•ct ucnt 10 mi'dmght of1ho thud bus111css day nflcr the ~h11\l 0(1hc- g1·co11 1c111t as more 

fully described on the Notice of Right lo c1mcel form, nnd Nalionnl n\:ccpts such late cnnccllnti~n. thcll buyer ag1e~ Ihm any dcpC>~it pnid shn ll be forri::lu:,t mul lhc: I U)l l:f .shr. 11 tntl)' be entitled 

to a company credit to be used loward n futul'e plllclrnsc which will be good fo1 180 days. Duyer :i1;;rfil~ lo l)ay fl lill lt fee of 1 V,% fJCr monLh un all nmollnl due .1n,t owhlg from lhc l3uyer to 

Nntionnl acc1ui11g ftom the dttte due and 1unni11g to the date the payment is nrnde, If at nny time Lhe b11yc1 is in dcfat1lt of this Ag1eement, buyc1 ;,grees to pay nil of Nationnl's nttomey fees 

and cosls inc1111ed in cnfmcing it's lights u11dc1 this ng1eemcnt. Buye1 also ng1ees to pay any 01he1 cosls m· expenses of 1cpossession, collection, 01 1co1lizntio11 on it's secul'ity 

Oe11osit Jtcfu114ls: All ,efunds of 1•cfu11dable deposits shall be p1ocessed within 30 business days fiom date of ,cceipt of deposit. De1)0sits of cash. check or money 01dcr' shall be 1cfunded by 

company check. All other deposi(s shall be 1cfu11ded through the same medium lhal the deposit was tendered to National. 

No Set-Offs 01· Retentions: Buye1 slrnll pay all amounls dl1e undc1 this Ag1eeme11l in acco,·dance with its te1111s without any 1ighl ofsct-ofT or 1ctc11tio11 If aflcr making full payment, the buyer 

alleges llrnl the work is defective in any 1'cspcct Nnlion.il, without waiving m1y of its tights, slrnll Ci\usc an inspection of the p1emiscs and pc1 fo11n ;my 1emedial work lo the exlenl the Buyer· is 

entitled thereto under this Agreement or Nntional's wat'rnnty 

Pcrformnncc by Seller during Cunccllntion Period: If Scllc1 commences pc1 fonnancc du1i11g the th1ee-dny cancellation period, mid if 811yc1 p1ovides timely rind v11lid notice of carn.;ellntion, 

Sellc1' shall be 1equi1ed to 1efund nny amounts paid unde1 this ilb'leement to Bt1yer. In such event, the Seller slrnll have the light to 1eclai111 and the Buye1 shall 1ctu111 01 make available lo thl! 

Seller nny goods 1eceived by the Buyer undc1 this ag1ecmenl. All carpels must be uncul rind t1ll ha1d s111facc boxes 11111st be unopened and inspecl~d upon 1el111n othc1wisc this clnusc is void 

Miscclhincous: In construing this Ag1eement, the gcndc1 nncl number of words used may be changed to meet lhe context. Any pm1 of this ngrcemcnl cont1 my to the law of this State shall not 

invalidnle othc1 pill'ts of this Agreement This Ag1ee111ent is lo be governed by the l.lws of the State in which it is performed, except i:1s lllny be prec111pted by fcdc1al law The section headings 

contailled in this Ag1ecment me insc11ed for convenience only and shnll not affect in any way the meaning or i11te1pretntion of this Agreement Any modilic<1lion of this Agreement shall not be 

effective unless in wriling, signed by lhe Ouye1(s) trnd a P1'esidcnt 01' Vice Pt'esident of N.llional. 

Non Oisp.irugcmcnt: Nntional Floo1s Direct lnkes c11s1omcr service very se1iously. We want nil of our custome1s to be 100% satisfied. We also take our 1cputalion very seriously Oy signing this p111chase order 

you .11c Hg1ccing, under penalty of civil suil, for an mnounl nol to exceed lhree times the monctmy value of this ordc1 , pins altomey's fees fm Nationnl Floors Direct, not to publicly dispmagc or defame National 

F1001s Dirccl in any way or tluough any medium. 

Arllitrn(ion or Dis))utes: National and Buyer·(s) ng1ee that any mid all disputes, claims or co11l1ove1sics (hc1eafte1 refcrted to as a "Claim") a1ising under or relating to this Agreement i:111d r,ny 

1clated documents, lo11ns, secu1ity inst1umcnts accounts 01· notes, including by wny of example and not as a limitation: (i) the 1·elationships resulting from this Ag:1eement and the trc1nsactio11s 

nrising as a 1esulL lhereof; (ii) the te1ms of this Ag1eement; or (iii) the wliidity of this Agreement or the validity or enforceability of this mbit1ation ag1cement, slrnll be subject to binding 

Arbitrntion to be dete1'mined by one nl'bitrator, in accordnncc with m1d pwsuant to the p1evniling rules and p1ocedu1'es of the Com111c1cial Rules of the Ame1ican A1bit1ntio11 Association, to be 

held ,111d ill'bitrated in the stale of Massachusetts. The Buye1(s) ag1cc that they will not assert a Claim on behalf of, 01 ns c1 membel' of, nny group 01 cli,ss 

The findings of the Atbitiato1· shall be final <md binding on all pHl'lies to this Ag1e!:mcnt, and may include c1n awai·d of costs and legal fees to Nationc1l. Such fees and costs shall be awaided on 

any decision 1cndc1·ed in fovo1· of National. This Ag1ecmcnl to mbit1c1te, nnd any award, findins or ve1dict ofor fiom the arbit1atio11, will be specificnlly enforcec1ble undc1" the p1evailing law of 

any coml having ju1isdiction Notice of 1he denrnnd fo1 ru'bitration will be riled by the pa1ty asse1ling the clnim with the othc1 pm1y to this Ag1eement c1nd with the Amc1ican A1·bi1Jalion 

Association The dc1na1ld for c11bit1ation shall be inacJc within n rcnsonable time afte1 the Clnim in question has a1isen, m,d in no event slrnll nny such demand he made aller the dc1te when 

institution of leg<1l 01 equitable p1oceedi11gs based on such Clnim would he barred by the applicable statue of limitations. Any a1bit1a1ion proceeding brought under this Agreement, and nny 

awc11<1 finding or verdict of or from such preceding shall 1emain confidentinl between the pa1ties and sh.ill not be made public. Both Buyer(s) and Nationnl are he1eby ng1eei11g to choose 

arbitration, rather than litigation 01 some other means of dispute resolution to address their gl'ievnnces or nlleged gl'ievances. The pa11ies believe this will c1llow ii faster and mo1c cost•cffectivc 

lll(!thod of nddl'cssing a Claim. By entering i1110 this Agreement and this arbitrntion p1ovision, the Buye,s a,e giving up !heir co11stitu1io11at right to have nny disr>ute decided in a cou,t of law 

befo1c n ju1y, ;rnd instead are ncccpling the use ofmbitralion, other than as scl fo1th immediately below. 

Nolwithslnncling m1ything he1ei11 lo lhc co11tia1y, Nntionnl rdains the oplio11 to use judicial 01· non·judicinl 1clicf to enf01ce any mid all mo11e1my obligations mising oul of or i11 co1111t.:l.)tio11 wilh 

1hl 1\ urc~a111!nf im:h1cH111: lc~nl rec.-i mu.I uo?» l!I, S.t1ch j1ulkinl 11Jlil!f utny tnk~ thi: l'<mn tlftl L11,\·5u{t The l11Stitullru1 trnd 111nln1011a.ucc of ~lu,:h trn nc1i1·u, fot1 J11tlia1nl 1~hcf111 n ~oun ILi fuh.•do1m1·e 

up(m n11y 1:o lll\h!J'n l nr lb onfotl"C Qt" co ll1.::c t l l!ldH, u UH) lh.11\f)' dobt L11 J udgn1c111 !i hnll 11 0 1 co11stl 1u11.1 11 wt'livct' of Liu: 1igll1 or Nntin11 nJ 1u llllt1111el nrbunnlou or n11v Clniiu s11hJcc.L 10 /\rh11rn1 n.M1 lu 

tlll JI , ,~1·l'c m c:111 , irrnlu d11 1g lheo l'il.rn~ or 11 Cth1t1h!H!fn101 b) 13uyc,{ s.) in a suit brol11th1 by Nauo1H1l 

L\ lo i.1.iun: 1\10 1.s , urc Ill a hn1rn:i will d '1 111lll-,1,>L:' 11ny no" r l."(7\•(U lllg... D11rlou 1md pnor lo rl.u: l11x1 nl l1Hl p111 NF!..> d 1ed:5 0\'C()' h~/'111! fh r llo fg.J15 ri rm c 1~t11 rc Jr. at lhc \1111 ~ o l' 111s-1nll t1 !1 'J} II , 

01p1s111 re ,s fo und , \\' j; (iu nnl in :iln I l _rhc lt \loring 11110 I Hu: 15suc 1111 .s Ileen t'csolvcd J\ ftt.!r )'Ou r lmHn l1 uliun, 1 r Ll11.:l'c iiro 111·ohha1\.S w I tll I hu lltH>if 1,g CH t11 1:11 1111 um 1h .. ·,·~l)f :rrn d du: mo1 .-. 1urt..': 

luvl' l III rhc .,rc :t uf 1l11; ht.,1w.: whc1'1.; ln udllul on l~to\... p)111J ~ l:r urcJ1 tc1' th,111 i$cva11 1>c.1c,wt, du: l!U!il 01nm •~ l ru tnl lrt r1011 wnrn1lll)1 Is vuhl rm· 1hn1 nn::n . 

Ou flrrht•r L'1I r pct.s or t•nrplH:i. wli h II lrn111 1•ll : v,,u c:1rn11\')I ding ru1n1h111:. ur .... 1U f! Hll c.11i OI' n 1ndl wl1J t\liult... S1wh 1nlll ~ nrc m, t tn1mufnctdri11g t.J ar~cLll m,d Jlmult.J !Jc 11~u1rncd w1 Lh b\!i.sstn' JlU 

!11 01 lhll mlscd l(,r,p I, ..,,i pped ~vc11 will, Ille l'llSI of 1lie ciu11cl. 

Any 1111 llcd .,,, 1i1iscd 10011 o,· miy 1oi.scd )'Dl'd 11111 51 be t1·fm111od hcforc ,•11cu11mi11 11. Voc11U111illJ1 ll .::11v~1 wll h n higl, loop (''JJUllctl") will res11.l1 Ill 1hc fu ll '' "" borng 11ulk1I out Such II row Jlllli 

is not 11 1111111\lfnctw 111 g de.reel 

Ou nll cur pei : Movi11H c.:i:-hnu'$ \'i,.11 11 ,,,heel$ or en 1cr~ rcq111 rc the. use urn 1,la~tu.: drn1r mnt 01 St:."!C1e fOnt1 lns nnd pile breakdown wfll occur, 

Protec t Vour I 11,14..•~t1111,_111f: <.:.iul)C'l6 requ ire vnc,mn,mg wilh n vnciu,u.n ck.mer ltml has a 1.:.volviny limsh 1111d bcntcr b.tr A ijOtttl 1·ccommcm.lllt1 011 is In \1

ncu11m tht 1'11!1, llCr w~ek ~ uumhc.r llt.tl 

i5 cqu:11 10 the 1111.mbt:r of people in lhc lwu-sdw1d i.e. II' 1lu.i1l! nrc 3 pcopfo. v 11!11un1 :\ lhnc. n we •k. 

O n woo1I ~rul lnmlnuu:· noor#': evnR USP' \VATER. soap 1rn<l w111 cr. e r 1lcl.cr1;tqn1 nnd wn1tw to cknu yu11r n 1 1'.IJ . You 11111 tu 0 wood t1r huni11n1c dc:111er onl •. lJ$1J ofw nh.1J w c.hnm ur wipe 

tlown y1,H1r wood 0 1 lnmhm1c noor will voi,1 11'rnr 11,1111ufnch11 ~1• nniJ ht tall:uinn warrn11 l)' nml. rnuy cause th1; !loon; to buckl1.t 

l'r\Y,\1 1•: 'J' IN l' Ul, L MUS' u;; ,\I Ult l'IUO lt TO JNS'r,\1,LA'l'JON. NO l'ERSON,\l, Cll f:C l<S CAN IH: 1I CCEl'Tl'.ll ON UEL I J;; R\'. WE Rll'CO~ IMF. D Sil, 

C£R 1 'r lJ71EI) ' 11 1',Cl{ O R .,10N lsY O lllll\ii, J'C I.S 1·1n: R Y.S l'ONS IDILITY 0 1 T i n'. lJS'fCJ,\'11',lt T ODTA IN 1\ lllWEWr FOil ,\ SI i I' \' Ml•:NTS. Q l)tl l.l J' Yli'/G !'O il 

'1'111111) 1'1\ ll'I'\' FINAN t, (; IS 'l'll f: ·01.1,: lt l,S l'ON ,IUll, l'I'\' 0 11 T Iii, cus·r o ,\ 11'.lt ANfl O c:1J,l ll1\ N'l' J>: f: ()!' OUA I.IFI ,\'l'tf) ' 17011 SU · 11 Il l ,I NC.: IN(; IS M,\111( Iii' 

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