Case 3:15-md-02672-CRB Document 2104 Filed 10/25/16 Page 155 of 158 

FTC’s Proposed Partial Stipulated Order for
 

Permanent Injunction and Monetary Judgment
 

Attachment 5 
VOLKSWAGEN AND AUDI DEALER NOTICE 

REGARDING COURT-APPROVED 2.0-LITER TDI SETTLEMENTS 

FOR DETAILED INFORMATION VISIT: 

www.VWCOURTSETTLEMENT.COM OR 'vww.AumCOURTSETTLEMENT.COM 

I t. Overview of Settlements 

The Comt has approved settlements entered into between Volkswagen Group of America and the 

United States and California (the U.S. Depaitment of Justice on behalf of the Environmental 

Protection Agency, the California Air Resources Board, and the California Attorney General); 

the U.S. Federal Trade Commission; and a class comprised of owners and lessees of 2.0-liter 

VW/ Audi vehicles. Under the Settlements, consumers will choose whether to accept a 

buyback/lease tennination or to retain their vehicle and receive an approved emissions 

modification (if and when it becomes available). All three options include cash payments to 

owners and lessees. In addition, some fonner owners/lessees are entitled to cash payments. 

Volkswagen has also agreed to pay for environmental remediation and invest in zero emission 

vehicle technology. 

The paities filed the proposed Settlement documents with the Comt on June 28, 2016 and the 

Comt has now approved the Settlement documents. 

Dealers should encourage affected customers to pa1t icipate in the Settlements. Dealers cannot 

offer customers any compensation or benefits that interfere with, or dissuade, customer 

paiticipation in the Settlements. 

I 2. Eligible Vehicles 

The following 2.0-liter TDI vehicles are included in the Settlements: 

MODEL MODEL YEARS 

Jetta 2009-2015 

Jetta Spo1tWagen 2009-2014 

Golf 2-Door 2010-2013 

Golf 4-Door 2010-2015 

Golf SportWagen 2015 

Beetle, Beetle Conve1tible 2013-2015 

Passat 2012-2015 

Audi A3 2010-2013, 2015 

The Settlements do not include the following 3.0-liter TDI vehicles: Volkswagen (Touareg), 

Audi (Q7, A6 Quattro, A8, A8L, Q5), and Porsche (Cayenne). 

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Case 3:15-md-02672-CRB Document 2104 Filed 10/25/16 Page 156 of 158 
I 3. Informational Website and Toll-Free Number 

Customers requesting infonnation should be directed to the settlement website for more details: 

www.VWCourtSettlement.com or www.AudiCourtSettlement.com. 

Here, customers will be able to detennine program eligibility, review specific settlement options, 

consult a list of Frequently Asked Questions, and obtain a link to important settlement 

documents filed with the Court. 

We will also have a Customer Suppo1i and Administration team to take calls and answer 

questions at 844-98-CLAIM. 

I 4. Claims Portal 

An online Claims Po1ial is available for customers to: obtain info1mation about the settlements 

and their options under them including restitution amounts, claims subinission, and appointment 

scheduling at dealerships for buybacks/lease te1minations and approved einissions modifications. 

Upon confnmation that a customer is eligible to participate in the Settlements, a customer will 

then select a buyback/lease te1mination or an approved einissions modification, all of which 

involve a cash payment. Certain fo1mer owners and lessees may also use the claims po1i al to 

dete1mine their eligibility for a cash payment and subinit claims. 

I s. Dealer Role in Handling Buybacks, Lease Terminations, and Emissions Modifications 

Dealership Program Ambassadors within each store will be nominated and trained to suppo1i 

processes for buybacks, lease te1minations, and (if approved by regulators) einissions 

modifications. Eligible customers will schedule appointments for these online or by phone. The 

Company and third-paiiy Settlement Specialists will process all payments to customers. 

Dealer Role in Handling Buybacks/Lease Te1minations 

Buyback transactions will be executed between VWGoA and the customer and facilitated by a 

third-paiiy Settlement Specialist at the dealership of the customer's choice. Dealerships will 

have ce1i ain duties and obligations to maintain the integrity of the transaction and the vehicle 

post-buyback/lease te1mination until it is modified and resold or removed from the dealership by 

VWGoA. 

Dealer Role in Handling Einissions Modifications 

Any approved einissions modifications will be managed through n01mal dealer service 

scheduling processes, and customers will be encouraged to schedule appointments through the 

dealership's online scheduling tool. We will provide customers who choose an einissions 

modification with an Extended Emissions WaiTanty covering all paits and labor. Dealers cannot 

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Case 3:15-md-02672-CRB Document 2104 Filed 10/25/16 Page 158 of 158 

charge customers any fees related to this warranty service. In certain circumstances, Dealers will 

provide loaners to customers who choose the emissions modification. 

Details regarding process and dealer responsibilities will be communicated through the regional 

support structure. 

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