CONSUMERSENTINELNETWORK DATABOOK2017

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TableofContents

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017

ReportSubject

AbouttheSentinelDataBook

Introduction...................................................................................................................................................

InsidetheNumbers.......................................................................................................................................

ExecutiveSummary.......................................................................................................................................

VisualSnapshot.............................................................................................................................................

NationalStatistics

NumberofFraud,IdentityTheftandOtherReportsbyYear......................................................................

ReportCategories.........................................................................................................................................

ReportTypes..................................................................................................................................................

NumberofReportsbyType..........................................................................................................................

FraudCategoriesbyTotalAmountLost.......................................................................................................

FraudReportsbyAmountLost...................................................................................................................

FraudReportsbyPaymentMethod............................................................................................................

FraudReportsbyContactMethod..............................................................................................................

ReportedFraudsandLossesbyAge..........................................................................................................

IdentityTheft

IdentityTheftReportsbyType....................................................................................................................

TopThreeIdentityTheftReportsbyYear..................................................................................................

IdentityTheftReportsandTypesbyAge....................................................................................................

MilitaryConsumers

ReportTypesbyStatus,Branch,andRank...............................................................................................

TopReportsbyCategory.............................................................................................................................

IdentityTheftReportsbyType....................................................................................................................

StateandLocalStatistics

StateRankings:FraudandOtherReports................................................................................................

StateRankings:IdentityTheftReports......................................................................................................

IndividualStatePages

FiftyStates,DistrictofColumbia(DC)andPuertoRico.................................................................

Top50MetropolitanAreas:FraudandOtherReports.............................................................................

Top50MetropolitanAreas:IdentityTheftReports...................................................................................

Top15MetropolitanAreas:FraudandOtherReports

EastCentralRegion................................................................................................................................

MidwestRegion......................................................................................................................................

NortheastRegion....................................................................................................................................

NorthwestRegion...................................................................................................................................

SoutheastRegion...................................................................................................................................

SouthwestRegion..................................................................................................................................

WesternRegion......................................................................................................................................

Appendices

A1:TheConsumerSentinelNetwork..........................................................................................................

A2:MajorDataContributors.......................................................................................................................

A3:DataContributors............................................................................................................................

A4:BetterBusinessBureauDataContributors.........................................................................................

B1:DescriptionsofReportCategories.................................................................................................

B2:ReportCategoriesoverThreeYears....................................................................................................

B3:DetailedReportCategoriesoverThreeYears..............................................................................

C:FraudReportsandAmountLostbyState.............................................................................................

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22-73

74

75

76

77

78

79

80

81

82

83

84

85-86

87

88-90

91

92-94

95
TheFTCtakesinreportsfromconsumersaboutproblemstheyexperienceinthemarketplace.Thereports

arestoredintheConsumerSentinelNetwork(Sentinel),asecureonlinedatabaseavailableonlytolaw

enforcement.WhiletheFTCdoesnotinterveneinindividualconsumerdisputes,itslawenforcement

partners–whethertheyaredownthestreet,acrossthenation,oraroundtheworld–canuseinformation

inthedatabasetospottrends,identifyquestionablebusinesspracticesandtargets,andenforcethelaw.

Since1997,Sentinelhascollectedtensofmillionsofreportsfromconsumersaboutfraud,identitytheft,

andotherconsumerprotectiontopics.During2017,Sentinelreceivednearly2.7millionconsumerreports,

whichtheFTChassortedinto30topcategories.The2017ConsumerSentinelNetworkDataBook

(SentinelDataBook)hasavibrantnewlook,andalotmoreinformationaboutwhatconsumerstolduslast

year.You'llknowmoreabouthowmuchmoneypeoplelostintheaggregate,themedianamounttheypaid,

andwhatfraudsweremostcostly.Andyou'llknowmuchmoreaboutcomplaintsofidentitytheft,fraud,and

othertypesofproblemsineachstate,too.TheSentinelDataBookisbasedonunverifiedreportsfiledby

consumers.Thedataisnotbasedonaconsumersurvey.Sentinelhasafive-yeardataretentionpolicy,with

reportsolderthanfiveyearspurgedbiannually.

InadditiontotakingconsumerreportsdirectlyfrompeoplewhocalltheFTC’scallcenterorfileonline,

Sentinelalsoincludescomplaintsfiledwithotherfederal,state,local,andinternationallawenforcement

agencies,aswellasotherorganizations,liketheCouncilofBetterBusinessBureausandPublishers

ClearingHouse.

In2017,theFTCwaspleasedtowelcomethedatacontributionsoftheU.S.PostalInspectionServiceand

thePennsylvaniaAttorneyGeneral’soffice.AfulllistingofdatacontributorsisavailableinAppendixA3and

A4.Non-governmentorganizationsthatcontributereportsdonothaveaccesstoSentinelreports,as

accessislimitedtolawenforcementagencies.

FormoreinformationabouttheConsumerSentinelNetwork,visitwww.FTC.gov/Sentinel.Lawenforcement

personnelmayjoinSentinelatRegister.ConsumerSentinel.gov.

CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 1

Introduction
Thisyear,theSentinelDataBookreferstoconsumerreportsratherthan“complaints.”Often,people

makethesereportsaftertheyhaveexperiencedsomethingproblematicinthemarketplace,avoideda

loss,anddecidedtoalertothers.

Sentinelsortsconsumerreportsinto30topcategories.AppendicesB1–B3describethecategories,

providingdetails,andthreeyearfigures.Toreflectmarketplacechanges,newcategoriesor

subcategoriesarecreatedordeletedovertime.In2017,anewsubcategoryforreportsaboutonline

paymentsystemswasaddedtotheInternetServicescategory.

TheConsumerSentinelNetworkDataBookexcludestheNationalDoNotCallRegistry.Aseparate

reportaboutthesecomplaintstatisticsisavailableat:www.ftc.gov/donotcall-databook2017.The

SentinelDataBookalsoexcludesreportsaboutunsolicitedcommercialemail.

Consumerscanreportasmuchoraslittledetailastheywishwhentheyfileareport.FortheSentinel

DataBookgraphics,percentagesarebasedonthetotalnumberofSentinelfraud,identitytheft,and

otherreporttypesin2017inwhichconsumersprovidedtheinformationdisplayedoneachchart.

Calculationsofdollaramountslostarebasedonreportsinwhichconsumersindicatedtheylost

between$1and$999,999.Inprioryears,ratherthan“amountlost”welabeleditas“amountpaid,”

whichincludedvaluesof$0to$999,999.

StatesandMetropolitanAreasarerankedbasedonthenumberofreportsper100,000population.

Staterankingsarebasedon2017U.S.Censuspopulationestimates(AnnualEstimatesoftheResident

Population:April1,2010toJuly1,2017).MetropolitanArearankingsarebasedon2016U.S.Census

populationestimates(AnnualEstimatesoftheResidentPopulation:April1,2010toJuly1,2016).

ThisSentinelDataBookidentifiesMetropolitanAreas(MetropolitanandMicropolitanStatisticalAreas)

withapopulationof100,000ormore,exceptasnotedforWyoming.Metropolitanareasaredefinedby

OfficeofManagementandBudgetBulletinNo.15-01,“RevisedDelineationsofMetropolitanStatistical

Areas,MicropolitanStatisticalAreas,andCombinedStatisticalAreas,andGuidanceonUsesofthe

DelineationsofTheseAreas”(July15,2015).

Numberschangeovertime.TheSentinelDataBooksortsconsumerreportsbyyear,basedonthedate

oftheconsumer'sreportedtransaction.SomedatacontributorstransfertheircomplaintstoSentinel

aftertheendofthecalendaryear,andnewdataprovidersoftencontributereportsfromprioryears.As

aresult,thetotalnumberofreportsfor2017willlikelychangeduringthenextfewmonths,andtotals

frompreviousyearsmaydifferfrompriorConsumerSentinelNetworkDataBooks.

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 2

CONSUMERSENTINELNETWORK DATABOOK2017

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InsidetheNumbers
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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 3

CONSUMERSENTINELNETWORK DATABOOK2017

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Overview

During2017,theConsumerSentinelNetworktookinnearly2.7millionreports,downslightlyfrom2016:

-Fraud:1.1million(42.54%ofallreports)

-Identitytheft:371,000(13.87%)

-Other:1.2million(43.59%)

Therearefewerdebtcollectionreportsin2017(23%ofallreports)butitisstillthetopcategory.Identity

theft(14%)andimposterscams(13%)roundoutthetopthreereportstoSentinel.

Fraud

Therewerenearly348,000imposterscamreportstoSentinel.Oneinfiveofthosealsoreportedadollar

loss,totaling$328millionlosttoimposterscams.Thesescamsinclude,forexample,peoplefalsely

claimingtobewiththegovernment,arelativeindistress,awell-knownbusiness,oratechnicalsupport

expert,togetaconsumer’smoney.

Ofthe1.1millionfraudreports,21%indicatedmoneywaslost.In2017,peoplereportedlosingnearly

$905milliontofraud–anincreaseof$63millionoverwhatconsumersreportedlosingin2016.

Themedianlossforallfraudreportsin2017is$429.Themedianlosseswerehighestinthesefraud

categories:

-Travel,VacationsandTimesharePlans

-MortgageForeclosureReliefandDebtManagement

-BusinessandJobOpportunities

Telephonewasthemethodofcontactfor70%offraudreportswithacontactmethodidentified.Only

ninepercentofthosepeoplereportedlosingmoneytothescammer–butthat9%reportedanaggregate

lossof$290million,anda$720medianloss.

Wiretransferscontinuetobethemostfrequently-reportedpaymentmethodforfraud,withareported

lossof$333million.

Ofpeoplewhoreportedtheirage,thoseaged20-29reportedlosingmoneytofraudin40%ofreports

filedwiththeFTC,whilepeopleaged70andolderreportedlosingmoneyinjust18%oftheircomplaints.

Butwhentheydidexperiencealoss,peopleaged70andolderreportedmuchhighermedianlosses

thananyotheragegroup.

IdentityTheft

Creditcardfraudtopsthelistofidentitytheftreportsin2017.TheFTCreceivedmorethan133,000

reportsfrompeoplewhosaidtheirinformationwasmisusedonanexistingaccountortoopenanew

creditcardaccount.

Military

Militaryconsumersfilednearly114,000reportsin2017.Ofthese,morethan50,000werefraud

reports,including29,859reportsaboutimposterscamsthatcostthemnearly$26million.Identitytheft

(30,184)wasthelargestsinglecategoryofreportsfrommilitaryconsumers.

TopStates

Thestateswiththehighestpercapitaratesoffraudreportsin2017wereFlorida,Georgia,Nevada,

Delaware,andMichigan.Foridentitytheft,thetopstatesin2017wereMichigan,Florida,California,

Maryland,andNevada.

$1,710

$1,200

$1,063

ExecutiveSummary
$905 million 

total fraud losses

$429 

median loss

reported 1.1 million fraud reports 21% a loss

Identity Theft

Credit card 

fraud

23%

Tax fraud

46%

Imposter Scams

1 IN 5 

PEOPLE 

LOST MONEY

$328 million 

 reported lost

$500 median loss

CONSUMER 

SENTINEL 

NETWORK

DATA BOOK 2017 

SNAPSHOT

TOP THREE CATEGORIES

1. Debt collection

2. Identity theft

3. Imposter scams

2.7 

MILLION 

REPORTS

Younger people

reported losing 

money to fraud 

more often than 

older people. 

But when people 

aged 70+ had a loss, 

the median loss 

was much higher.

Age 20-29

40%

Age 70+

18%

Age 20-29 70-79 80+

$1,092

$621

$400

FEDERAL TRADE COMMISSION ● ftc.gov/sentinel2017
CONSUMERSENTINELNETWORK DATABOOK2017

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2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

1.47M

1.43M

3.04M

1.90M

1.26M

2.98M

0.33M

1.07M

2.12M

2.13M

2.68M

0.91M

0.91M

0.55M

0.86M

2.59M

0.71M

NumberofFraud,IdentityTheftandOtherReportsbyYear

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 5

Year #ofReports

2001 325,519

2002 551,622

2003 713,657

2004 860,383

2005 909,314

2006 906,129

2007 1,070,447

2008 1,261,124

2009 1,428,977

2010 1,470,306

2011 1,898,543

2012 2,115,079

2013 2,134,565

2014 2,591,145

2015 3,035,625

2016 2,984,043

2017 2,675,611

ThereportedfiguresexcludeNationalDoNotCallRegistrycomplaints.
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 6

Rank Category #ofReports %

1 DebtCollection

2 IdentityTheft

3 ImposterScams

4 TelephoneandMobileServices

5 BanksandLenders

6 Prizes,SweepstakesandLotteries

7 Shop-at-HomeandCatalogSales

8 CreditBureaus,InformationFurnishersandReportUsers

9 AutoRelated

10 TelevisionandElectronicMedia

11 CreditCards

12 InternetServices

13 ForeignMoneyOffersandCounterfeitCheckScams

14 HealthCare

15 Travel,VacationsandTimesharePlans

16 BusinessandJobOpportunities

17 AdvancePaymentsforCreditServices

18 InvestmentRelated

19 ComputerEquipmentandSoftware

20 MortgageForeclosureReliefandDebtManagement

21 Education

22 OfficeSuppliesandServices

23 HomeRepair,ImprovementandProducts

24 Grants

25 MagazinesandBooks

26 CharitableSolicitations

27 TaxPreparers

28 InternetAuction

29 FuneralServices

30 Buyers'Clubs

608,535 22.74%

371,061 13.87%

347,829 13.00%

149,578 5.59%

149,316 5.58%

142,870 5.34%

126,387 4.72%

107,473 4.02%

86,289 3.23%

47,456 1.77%

45,428 1.70%

45,093 1.69%

31,980 1.20%

27,660 1.03%

22,264 0.83%

19,082 0.71%

17,762 0.66%

15,079 0.56%

9,762 0.36%

8,973 0.34%

7,791 0.29%

7,083 0.26%

5,816 0.22%

5,786 0.22%

5,390 0.20%

3,703 0.14%

3,360 0.13%

2,267 0.08%

1,109 0.04%

542 0.02%

ReportCategories

Percentagesarebasedonthetotalnumberof2017Sentinelreports(2,675,611).6%ofthetotalwerecoded“Other(NoteinComments).”SeeAppendixB3.
CONSUMERSENTINELNETWORK DATABOOK2017

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Rank Category #ofReports

%Reporting$

Loss

Total$Loss Median$Loss

1 ImposterScams

2 TelephoneandMobileServices

3 Prizes,SweepstakesandLotteries

4 Shop-at-HomeandCatalogSales

5 InternetServices

6 ForeignMoneyOffers&CounterfeitCheckScams

7 Travel,VacationsandTimesharePlans

8 BusinessandJobOpportunities

9 AdvancePaymentsforCreditServices

10 HealthCare

347,829 19% $328M $500

149,578 4% $17M $223

142,870 9% $95M $511

126,387 58% $94M $261

45,093 14% $19M $183

31,980 33% $34M $1,008

22,264 18% $38M $1,710

18,702 34% $47M $1,063

17,762 74% $15M $318

10,321 8% $1M $175

Top10FraudCategories

Rank Category #ofReports

1 DebtCollection 608,535

2 BanksandLenders 149,316

3 CreditBureaus,InformationFurnishers,ReportUsers 107,473

4 AutoRelated 86,289

5 TelevisionandElectronicMedia 47,456

6 CreditCards 45,428

7 ComputerEquipmentandSoftware 9,762

8 Education 7,791

9 HomeRepair,ImprovementandProducts 5,816

10 FuneralServices 1,109

OtherCategories

Rank TheftType #ofReports

1 CreditCardFraud 133,015

2 EmploymentorTax-RelatedFraud 82,051

3 OtherIdentityTheft 65,208

4 PhoneorUtilitiesFraud 55,045

5 BankFraud 50,517

6 LoanorLeaseFraud 30,034

7 GovernmentDocumentsorBenefitsFraud 25,849

IdentityTheftTypes

Fraud

IdentityTheft

Other

1,138,306(42.54%)

1,166,244(43.59%)

371,061(13.87%)

ReportType

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 7

CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.TheFraudrankingsexcludesubcategories

thatarenotfraud.
CONSUMERSENTINELNETWORK DATABOOK2017

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2001 2003 2005 2007 2009 2011 2013 2015 2017

0K

200K

400K

600K

800K

1,000K

1,200K

1,400K

#ofReports

ReportType

Fraud

IdentityTheft

Other

Year Fraud IdentityTheft Other

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017 1,166,244

1,390,102

1,401,977

744,704

685,352

632,428

577,835

399,160

441,836

325,705

305,570

236,243

216,042

203,176

167,051

146,862

101,963

371,061

399,222

490,226

332,647

290,098

369,958

279,191

251,074

278,360

314,587

259,314

246,214

255,687

246,909

215,240

161,977

86,250

1,138,306

1,194,719

1,143,422

1,513,794

1,159,115

1,112,693

1,041,517

820,072

708,781

620,832

505,563

423,672

437,585

410,298

331,366

242,783

137,306

NumberofReportsbyType

NumberofReportsbyType

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 8

ThereportedfiguresexcludeNationalDoNotCallRegistrycomplaints.
Ofthe1,138,306totalfraudreports,21%reportedamonetarylossofatleastonedollar,64%reportedthecontactmethod,and21%reportedthepaymentmethod.

CONSUMERSENTINELNETWORK DATABOOK2017

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Category

Total$

Loss

Median$

Loss

#of

Reports

%Reporting

$Loss

TopContactMethodper

Category

TopPayment

Methodper

Category

ImposterScams $328.42M $500 347,829 19% PhoneCall WireTransfer

Prizes,Sweepstakesand

Lotteries

$95.05M $511 142,870 9% PhoneCall WireTransfer

Shop-at-HomeandCatalog

Sales

$94.12M $261 126,387 58% Email WireTransfer

InvestmentRelated $47.70M $400 15,079 46%

ConsumerInitiated

Contact

WireTransfer

BusinessandJobOpportunities $46.91M $1,063 18,702 34% Email WireTransfer

Travel,Vacationsand

TimesharePlans

$38.45M $1,710 22,264 18% PhoneCall CreditCard

ForeignMoneyOffers&

CounterfeitCheckScams

$34.34M $1,008 31,980 33% Mail WireTransfer

InternetServices $19.40M $183 45,093 14%

ConsumerInitiated

Contact

CreditCard

MortgageForeclosureRelief

andDebtManagement

$17.18M $1,200 8,973 31% PhoneCall

BankAccount

Debit

TelephoneandMobileServices $16.92M $223 149,578 4% TextMessage CreditCard

AdvancePaymentsforCredit

Services

$14.90M $318 17,762 74% PhoneCall WireTransfer

Grants $6.26M $495 5,786 33% PhoneCall WireTransfer

InternetAuction $3.58M $400 2,267 35% WebSite CreditCard

CharitableSolicitations $2.54M $250 3,703 27% PhoneCall WireTransfer

HealthCare $1.41M $175 10,321 8% PhoneCall CreditCard

OfficeSuppliesandServices $0.62M $525 7,083 4% Mail CreditCard

TaxPreparers $0.48M $500 3,360 5% PhoneCall Other

MagazinesandBooks $0.37M $89 5,099 8% Mail CreditCard

Buyers'Clubs $0.03M $200 542 4% Mail CreditCard

FraudCategoriesbyTotalAmountLost

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 9

ConsumerInitiated

Contact
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

1,138,306

NumberofFraudReports

242,527(21%)

#ofReportswith$Loss

$904,689,044

Total$Loss

$429

Median$Loss

AmountLost #ofReports

$1-$1,000

$1,001-$2,000

$2,001-$3,000

$3,001-$4,000

$4,001-$5,000

$5,001-$6,000

$6,001-$7,000

$7,001-$8,000

$8,001-$9,000

$9,001-$10,000

Morethan$10,000 10,573

1,457

1,026

1,362

1,437

1,991

3,464

4,834

11,436

27,040

177,923

FraudReportsbyAmountLost

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 10

AmountLost

$1-$100

$101-$200

$201-$300

$301-$400

$401-$500

$501-$600

$601-$700

$701-$800

$801-$900

$901-$1,000

40,549

33,354

25,783

18,241

18,625

11,233

8,168

7,619

5,994

8,357

ReportedFraudLossesinthe$1–$1,000Range

Theamountlostisbasedonreportsinwhichconsumersindicatedtheylostbetween$1and$999,999.

ReportedFraudLossesin$1–$10,000+Range
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

#ofReports Total$Loss

WireTransfer

CreditCards

PrepaidCards

BankAccountDebit

Internet\Mobile

Cash\CashAdvance

Check

MoneyOrder

TelephoneBill

2,993

8,231

8,473

8,675

26,617

28,275

43,436

112,229 $333M

$74M

$40M

$57M

$22M

$57M

$51M

$14M

$1M

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 11

1,124

1,138,306

NumberofFraudReports

240,053 (21%)

#ofReportswithPaymentMethod

FraudReportsbyPaymentMethod

DatacontributorsMoneyGramInternationalandWesternUnionprovidedasignificantnumberofreports,whichmayaffectthedistributionofthereportedmethodsofpayment.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

Phone

E-mail

Website\Others

ConsumerInitiatedContact

Mail

Other

70%

9%

10%

34%

54%

8%

69%

5%

13%

5%

43%

2%

PercentageofallFraudReportswithaContactMethodidentified

Ofthosereports,thepercentagewithadollarlossreported

ContactMethod #ofReports Total$Lost Median$Lost

Phone

E-mail

Website\Others

ConsumerInitiatedContact

Mail

Other $1,100

$350

$212

$300

$290

$720

$124M

$29M

$65M

$141M

$101M

$290M

16,923

36,262

37,023

59,690

70,722

509,142

NumberofReportsandAmountLostbyContactMethod

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 12

1,138,306

NumberofFraudReports

FraudReportsbyContactMethod

729,762 (64%)

#ofReportswithContactMethod

ConsumerInitiatedContactwasincludedaspartofthe“other”categoryinpriorConsumerSentinelNetworkDataBooks.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

Percentagesarebasedonthetotalnumberof2017fraudreportsinwhichconsumersprovidedtheirage:555,834.

#ofReports Total$Lost

19andUnder

20-29

30-39

40-49

50-59

60-69

70-79

80andOver

107,107(19%)

71,589(13%)

91,470(16%)

83,032(15%)

95,450(17%)

62,443(11%)

16,488(3%)

28,255(5%)

$117M

$109M

$61M

$86M

$82M

$80M

$60M

$7M

ReportedFraudsandLossesbyAge

19andUnder 20-29 30-39 40-49 50-59 60-69 70-79 80andOver

$1,092

$262

$400 $380

$440

$500 $500

20% $621

40%

25%

28%

29%

32%

PercentageReportingaFraudLossandMedianLossbyAge

PercentageReportingaFraud$Loss

Median$Lost

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 13

18% 18%

Ofthe1,138,306totalfraudreportsin2017,49%includedconsumerageinformation.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 14

TheftType TheftSubtype #ofReports

%Differencefrom

PreviousYear

CreditCardFraud NewAccounts

ExistingAccounts

EmploymentorTax-Related

Fraud

TaxFraud

EmploymentorWage-RelatedFraud

PhoneorUtilitiesFraud MobileTelephone–NewAccounts

Utilities–NewAccounts

LandlineTelephone–NewAccounts

MobileTelephone–ExistingAccounts

LandlineTelephone–ExistingAccounts

Utilities–ExistingAccounts

BankFraud DebitCards,ElectronicFundsTransfer,orACH

NewAccounts

ExistingAccounts

LoanorLeaseFraud Business\PersonalLoan

AutoLoan\Lease

StudentLoan

RealEstateLoan

ApartmentorHouseRented

GovernmentDocumentsor

BenefitsFraud

GovernmentBenefitsAppliedFor\Received

OtherGovernmentDocumentsIssued\Forged

Driver'sLicenseIssued\Forged

PassportIssued\Forged

OtherIdentityTheft Other

OnlineShoppingorPaymentAccount

EmailorSocialMedia

MedicalServices

EvadingtheLaw

Insurance

SecuritiesAccounts

+20%

+3%

34,260

105,209

+23%

-46%

21,214

62,682

-5%

+109%

+11%

+150%

-2%

+18%

1,107

1,162

4,675

6,034

22,064

26,062

+24%

+2%

+19%

12,754

17,487

23,229

+39%

+3%

+121%

+43%

+3%

3,625

4,411

5,717

9,935

11,129

-15%

-14%

-31%

+34%

520

3,768

5,396

17,793

+18%

+19%

+18%

+40%

+35%

+43%

+6%

1,634

2,952

4,127

6,805

7,645

8,685

39,667

IdentityTheftReportsbyType

Percentagesarebasedonthetotalnumberof2017identitytheftreports:371,061.Consumerscanreportmultipletypesofidentitytheft.In2017,15%ofidentitytheftreports

includedmorethanonetypeofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 15

130,938

139,446

77,993

57,886

49,119

2013 2014 2015 2016 2017

124,784

133,015

101,174

123,215

235,670

133,944

46,920

55,558

74,915

82,051

37,443 40,062

46,810 49,379 55,045

TopThreeIdentityTheftReportsbyYear

TheftType

CreditCardFraud

EmploymentorTax-RelatedFraud

PhoneorUtilitiesFraud

Thetopidentitythefttypescanvarybyyear.Thisgraphdepictsthetopthreetypesofidentitytheftreportedin2017andhowthosetypeschangedoverfiveyears.
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 16

19andUnder

20-29

30-39

40-49

50-59

60-69

70-79

80andOver

13,852

61,114

80,467

70,264

63,004

45,787

15,979

5,359

IdentityTheftReportsbyAge

TheftType

19and

Under

20-29 30-39 40-49 50-59 60-69 70-79 80+

BankFraud

CreditCardFraud

EmploymentorTax-RelatedFraud

GovernmentDocumentsorBenefits

Fraud

LoanorLeaseFraud

OtherIdentityTheft

PhoneorUtilitiesFraud 522

838

205

704

619

2,257

947

1,768

2,546

663

1,407

2,238

6,873

2,589

4,660

6,494

2,112

5,118

9,486

17,593

6,530

7,851

9,978

3,997

4,622

14,303

23,864

8,532

10,928

11,847

6,035

4,820

14,728

26,816

9,622

14,696

14,775

8,190

4,350

16,055

31,064

10,782

11,785

11,675

6,746

2,919

14,494

18,512

8,455

978

1,821

799

996

7,882

1,497

1,299

IdentityTheftTypesbyAge

Ofthe371,061totalidentitytheftreportsin2017,96%includedconsumerageinformation.
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 17

MilitaryBranch #ofReports FraudReports

%ReportingFraud

Loss

TotalFraudLoss MedianFraudLoss

U.S.Army

U.S.Navy

U.S.AirForce

U.S.Marines

U.S.CoastGuard $550

$550

$600

$600

$700

$1.5M

$4.2M

$9.7M

$12.4M

$27.1M

17%

16%

16%

15%

16%

850

4,279

8,841

10,053

21,489

1,593

8,825

17,185

36,060

40,420

ReportsbyBranch

MilitaryStatus #ofReports FraudReports

%ReportingFraud

Loss

TotalFraudLoss MedianFraudLoss

MilitaryRetiree\Veteran

DependentSpouse–

ServiceMember

ActiveDutyServiceMember

InactiveReserve\National

Guard

DependentChild\Other–

ServiceMember

$500

$500

$383

$550

$700

$3,734,075

$2,762,876

$2,543,859

$6,632,871

$38,709,926

29%

21%

26%

14%

15%

737

1,972

2,520

7,306

34,479

2,016

5,869

8,414

11,414

78,249

ReportsbyStatus

Rank #ofReports FraudReports

%ReportingFraud

Loss

TotalFraudLoss MedianFraudLoss

EnlistedRank

OfficerRank $500

$431

$7.9M

$10.9M

6%

5%

1,905

6,827

8,702

37,501

ReportsbyRank

Fraud,IdentityTheft,andOtherReportsbyMilitaryConsumers

Ofthe113,594totalreportsfrommilitaryconsumersin2017,93%providedmilitarystatusinformation.

Ofthe113,594totalreportsfrommilitaryconsumersin2017,92%providedmilitarybranchinformation.

Ofthe113,594totalreportsfrommilitaryconsumersin2017,41%providedinformationaboutrank.
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 18

Fraud

IdentityTheft

Other

50,411

30,184

32,999

ReportsbyMilitaryConsumers

Rank Category #ofReports%Reporting$Loss TotalAmountLost Median$Loss

1 ImposterScams

2 TelephoneandMobileServices

3 Shop-at-HomeandCatalogSales

4 Prizes,SweepstakesandLotteries

5 ForeignMoneyOffersandCounterfeitCheckScams

6 InternetServices

7 BusinessandJobOpportunities

8 Travel,Vacations,andTimesharePlans

9 Grants

10 MortgageForeclosureReliefandDebtManagement

29,859 12% $25.51M $700

3,564 9% $2.34M $299

2,509 59% $2.29M $188

1,905 23% $9.52M $2,550

1,480 20% $1.96M $2,200

936 28% $0.51M $155

601 36% $4.06M $7,475

476 59% $3.54M $3,330

428 14% $0.37M $1,075

376 38% $0.58M $1,200

Top10FraudCategories

1 CreditBureaus,InformationFurnishers,andReportUsers

2 BanksandLenders

3 DebtCollection

4 CreditCards

5 AutoRelated

6 Education

7 HomeRepair,ImprovementandProducts

8 TelevisionandElectronicMedia

9 MiscellaneousReports

10 ComputerEquipmentandSoftware

11 FuneralServices

7,710

7,464

6,903

2,279

1,804

970

516

433

356

61

14

OtherCategories

1 CreditCardFraud

2 BankFraud

3 OtherIdentityTheft

4 EmploymentorTax-RelatedFraud

5 PhoneorUtilitiesFraud

6 GovernmentDocumentsorBenefitsFraud

7 LoanorLeaseFraud

11,315

5,983

4,936

4,878

4,543

2,335

2,187

IdentityTheftTypes

CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.TheFraudrankingsexcludesubcategories

thatarenotfraud.

50,411

NumberofFraudReports

7,650(15%)

#ofReportswith$Loss

$60M

Total$Loss

$619

Median$Loss
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 19

TheftType TheftSubtype #ofReports

Percentage

Differencefrom

PreviousYear

CreditCardFraud NewAccounts

ExistingAccounts

BankFraud DebitCards,ElectronicFundsTransfer,orACH

NewAccounts

ExistingAccounts

EmploymentorTax-RelatedFraud TaxFraud

EmploymentorWage-RelatedFraud

PhoneorUtilitiesFraud MobileTelephone–NewAccounts

Utilities–NewAccounts

MobileTelephone–ExistingAccounts

LandlineTelephone–NewAccounts

LandlineTelephone–ExistingAccounts

Utilities–ExistingAccounts

GovernmentDocumentsorBenefitsFraud GovernmentBenefitsAppliedFor\Received

OtherGovernmentDocumentsIssued\Forged

Driver'sLicenseIssued\Forged

PassportIssued\Forged

LoanorLeaseFraud Business\PersonalLoan

AutoLoan\Lease

StudentLoan

RealEstateLoan

ApartmentorHouseRented

OtherIdentityTheft Other

OnlineShoppingorPaymentAccount

EmailorSocialMedia

MedicalServices

EvadingtheLaw

Insurance

SecuritiesAccounts

+18%

-5%

3,318

8,579

+19%

-5%

+12%

1,454

1,644

3,161

+43%

-54%

1,036

3,939

+3%

+217%

+164%

+23%

-1%

+27%

93

149

488

491

1,747

2,037

-8%

-10%

-25%

+31%

34

265

552

1,662

+19%

-3%

+92%

+23%

+1%

216

279

367

593

985

+12%

+21%

+12%

+15%

+27%

+38%

+10%

182

227

350

442

700

774

2,812

MilitaryConsumerIdentityTheftReportsbyType

Percentagesarebasedonthetotalnumberof2017MilitaryidentitytheftreportsinSentinel:30,184.Consumerscanreportmultipletypesofidentitytheft.In2017,

17%ofMilitaryidentitytheftreportsincludedmorethanonetypeofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 20

StateRankings:FraudandOtherReports

Rank State

Reportsper100K

Population

#ofReports

1 Florida

2 Georgia

3 Nevada

4 Delaware

5 Michigan

6 Texas

7 Maryland

8 Alabama

9 SouthCarolina

10 Tennessee

11 Arizona

12 Missouri

13 Virginia

14 Ohio

15 NewMexico

16 NorthCarolina

17 Louisiana

18 California

19 Colorado

20 RhodeIsland

21 Pennsylvania

22 NewJersey

23 Connecticut

24 Indiana

25 Washington

26 Illinois

993 208,443

924 96,316

770 23,071

758 7,290

750 74,689

729 206,305

694 42,032

687 33,467

660 33,137

649 43,579

644 45,158

640 39,148

613 51,932

598 69,764

590 12,326

587 60,261

582 27,266

570 225,296

568 31,833

561 5,947

560 71,771

556 50,085

541 19,402

521 34,765

521 38,549

518 66,353

Rank State

Reportsper100K

Population

#ofReports

27 Mississippi

28 Oregon

29 NewYork

30 NewHampshire

31 Kentucky

32 Kansas

33 WestVirginia

34 Massachusetts

35 Arkansas

36 Oklahoma

37 Idaho

38 Montana

39 Wisconsin

40 Minnesota

41 Hawaii

42 Maine

43 Wyoming

44 Utah

45 Alaska

46 Nebraska

47 Vermont

48 Iowa

49 SouthDakota

50 NorthDakota

DistrictofColumbia

PuertoRico

514 15,339

512 21,225

510 101,265

509 6,832

502 22,371

501 14,586

493 8,953

481 33,006

481 14,438

478 18,770

477 8,187

473 4,968

452 26,196

434 24,200

428 6,116

423 5,647

414 2,396

413 12,817

406 3,005

395 7,590

388 2,417

330 10,370

309 2,689

277 2,090

2,335

7,916

70

1,141

270 990

Reportsper100KPopulation

TheDistrictofColumbiaandPuertoRicoareincludedinthetablebutarenotranked.Statesarerankedbasedonthenumberofreportsper100,000populations.Population

estimatesarebasedon2017U.S.Censuspopulationestimates.Rankingexcludesstate-specificdatacontributorreports.

Low High
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 21

StateRankings:IdentityTheftReports

Rank State

Reportsper100K

Population

#ofReports

1 Michigan

2 Florida

3 California

4 Maryland

5 Nevada

6 Delaware

7 Illinois

8 RhodeIsland

9 Georgia

10 Arizona

11 Texas

12 Connecticut

13 Colorado

14 NewJersey

15 NewYork

16 Washington

17 Pennsylvania

18 NorthCarolina

19 NewMexico

20 Virginia

21 SouthCarolina

22 Oregon

23 Massachusetts

24 Tennessee

25 NewHampshire

26 Missouri

151 15,027

149 31,167

140 55,418

129 7,788

128 3,828

126 1,211

124 15,841

123 1,302

120 12,548

119 8,330

118 33,454

114 4,078

108 6,051

106 9,533

103 20,397

99 7,360

97 12,468

92 9,424

91 1,909

90 7,656

90 4,509

90 3,714

88 6,016

83 5,586

82 1,097

82 4,994

Rank State

Reportsper100K

Population

#ofReports

27 Utah

28 Idaho

29 Ohio

30 Minnesota

31 Indiana

32 Alabama

33 Oklahoma

34 Kansas

35 Louisiana

36 Arkansas

37 Mississippi

38 Kentucky

39 Wyoming

40 Alaska

41 Wisconsin

42 Hawaii

43 NorthDakota

44 Nebraska

45 Montana

46 Maine

47 Iowa

48 Vermont

49 WestVirginia

50 SouthDakota

DistrictofColumbia

PuertoRico

79 2,452

79 1,356

78 9,121

78 4,324

75 5,027

74 3,609

74 2,901

72 2,100

71 3,340

69 2,084

69 2,064

69 3,060

67 389

67 494

64 3,731

62 890

62 467

61 1,170

61 638

60 806

59 1,870

57 354

55 1,000

46 403

2,046

1,333

61

192

TheDistrictofColumbiaandPuertoRicoareincludedinthetablebutarenotranked.Statesarerankedbasedonthenumberofreportsper100,000populations.Population

estimatesarebasedon2017U.S.Censuspopulationestimates.Rankingexcludesstate-specificdatacontributorreports.

47 188

Reportsper100KPopulation

Low High
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 22

DebtCollection

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

BanksandLenders

TelephoneandMobile

Services

CreditBureaus,Information

FurnishersandReportUsers

Shop-at-HomeandCatalog

Sales

AutoRelated

TelevisionandElectronic

Media

31%

13%

10%

8%

5%

5%

4%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

31%

22%

14%

14%

12%

TopIdentityTheftTypes

3,609

TotalIdentityTheftReports

32nd

StateRank

(Reportsper100KPopulation)

$7.0M

TotalFraudLosses

$400

MedianFraudLoss

8th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Alabama

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

33,467

TotalFraud&OtherReports

Reportsper100KPopulation

359 785

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromAlabamaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 23

ImposterScams

Prizes,Sweepstakesand

Lotteries

IdentityTheft

Shop-at-HomeandCatalog

Sales

TelephoneandMobile

Services

BanksandLenders

DebtCollection

AutoRelated

InternetServices

CreditCards

18%

17%

14%

7%

6%

5%

5%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

37%

24%

20%

10%

7%

TopIdentityTheftTypes

494

TotalIdentityTheftReports

40th

StateRank

(Reportsper100KPopulation)

$1.1M

TotalFraudLosses

$454

MedianFraudLoss

45th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Alaska

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

3,005

TotalFraud&OtherReports

Reportsper100KPopulation

353 433

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromAlaskaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

AlaskaAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 24

DebtCollection

IdentityTheft

ImposterScams

TelephoneandMobile

Services

BanksandLenders

Prizes,Sweepstakesand

Lotteries

AutoRelated

Shop-at-HomeandCatalog

Sales

CreditBureaus,Information

FurnishersandReportUsers

TelevisionandElectronic

Media

17%

16%

16%

7%

6%

5%

4%

3%

3%

2%

TopTenReportCategories

EmploymentorTax-Related

Fraud

CreditCardFraud

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

32%

31%

13%

11%

7%

TopIdentityTheftTypes

8,330

TotalIdentityTheftReports

10th

StateRank

(Reportsper100KPopulation)

$19.3M

TotalFraudLosses

$500

MedianFraudLoss

11th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Arizona

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

45,158

TotalFraud&OtherReports

Reportsper100KPopulation

269 770

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromArizonaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 25

DebtCollection

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

TelevisionandElectronic

Media

17%

16%

12%

13%

6%

4%

4%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

29%

27%

17%

14%

7%

TopIdentityTheftTypes

2,084

TotalIdentityTheftReports

36th

StateRank

(Reportsper100KPopulation)

$5.3M

TotalFraudLosses

$405

MedianFraudLoss

35th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Arkansas

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

14,438

TotalFraud&OtherReports

Reportsper100KPopulation

382 660

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromArkansasconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 26

DebtCollection

IdentityTheft

ImposterScams

BanksandLenders

TelephoneandMobile

Services

CreditBureaus,Information

FurnishersandReportUsers

Shop-at-HomeandCatalog

Sales

Prizes,Sweepstakesand

Lotteries

AutoRelated

CreditCards

24%

11%

20%

6%

5%

5%

4%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

43%

20%

13%

13%

8%

TopIdentityTheftTypes

55,418

TotalIdentityTheftReports

3rd

StateRank

(Reportsper100KPopulation)

$89.9M

TotalFraudLosses

$500

MedianFraudLoss

18th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

California

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

225,296

TotalFraud&OtherReports

Reportsper100KPopulation

192 623

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromCaliforniaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 27

IdentityTheft

ImposterScams

DebtCollection

TelephoneandMobile

Services

BanksandLenders

Shop-at-HomeandCatalog

Sales

Prizes,Sweepstakesand

Lotteries

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

16%

15%

16%

7%

6%

5%

5%

4%

4%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

35%

27%

16%

12%

6%

TopIdentityTheftTypes

6,051

TotalIdentityTheftReports

13th

StateRank

(Reportsper100KPopulation)

$10.3M

TotalFraudLosses

$484

MedianFraudLoss

19th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Colorado

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

31,833

TotalFraud&OtherReports

Reportsper100KPopulation

380 552

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromColoradoconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

ColoradoAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 28

IdentityTheft

DebtCollection

ImposterScams

BanksandLenders

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

Prizes,Sweepstakesand

Lotteries

CreditCards

17%

14%

17%

8%

5%

5%

4%

4%

4%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

BankFraud

GovernmentDocumentsor

BenefitsFraud

43%

20%

18%

13%

5%

TopIdentityTheftTypes

4,078

TotalIdentityTheftReports

12th

StateRank

(Reportsper100KPopulation)

$6.7M

TotalFraudLosses

$488

MedianFraudLoss

23rd

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Connecticut

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

19,402

TotalFraud&OtherReports

Reportsper100KPopulation

408 523

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromConnecticutconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

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________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 29

DebtCollection

IdentityTheft

ImposterScams

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

Shop-at-HomeandCatalog

Sales

AutoRelated

CreditCards

22%

12%

14%

7%

6%

5%

5%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

BankFraud

30%

24%

20%

14%

10%

TopIdentityTheftTypes

1,211

TotalIdentityTheftReports

6th

StateRank

(Reportsper100KPopulation)

$1.8M

TotalFraudLosses

$350

MedianFraudLoss

4th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Delaware

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

7,290

TotalFraud&OtherReports

Reportsper100KPopulation

483 609

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromDelawareconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 30

DebtCollection

IdentityTheft

ImposterScams

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

Shop-at-HomeandCatalog

Sales

TelephoneandMobile

Services

AutoRelated

CreditCards

Prizes,Sweepstakesand

Lotteries

30%

10%

14%

8%

5%

4%

4%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

42%

21%

15%

13%

7%

TopIdentityTheftTypes

1,333

TotalIdentityTheftReports

$2.5M

TotalFraudLosses

$309

MedianFraudLoss

Fraud&OtherReports FraudLosses

DistrictofColumbia

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

7,916

TotalFraud&OtherReports

Reportsper100KPopulation

487

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromDistrictofColumbiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 31

DebtCollection

IdentityTheft

ImposterScams

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

AutoRelated

Shop-at-HomeandCatalog

Sales

TelevisionandElectronic

Media

41%

13%

9%

5%

4%

4%

3%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

BankFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

GovernmentDocumentsor

BenefitsFraud

40%

18%

17%

14%

9%

TopIdentityTheftTypes

31,167

TotalIdentityTheftReports

2nd

StateRank

(Reportsper100KPopulation)

$54.7M

TotalFraudLosses

$428

MedianFraudLoss

1st

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Florida

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

208,443

TotalFraud&OtherReports

Reportsper100KPopulation

447 1,156

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromFloridaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 32

DebtCollection

IdentityTheft

CreditBureaus,Information

FurnishersandReportUsers

ImposterScams

BanksandLenders

TelephoneandMobile

Services

AutoRelated

Prizes,Sweepstakesand

Lotteries

Shop-at-HomeandCatalog

Sales

TelevisionandElectronic

Media

38%

12%

8%

8%

6%

4%

4%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

36%

19%

19%

14%

13%

TopIdentityTheftTypes

12,548

TotalIdentityTheftReports

9th

StateRank

(Reportsper100KPopulation)

$18.6M

TotalFraudLosses

$350

MedianFraudLoss

2nd

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Georgia

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

96,316

TotalFraud&OtherReports

Reportsper100KPopulation

384 927

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromGeorgiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 33

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

DebtCollection

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

CreditCards

16%

10%

10%

13%

6%

6%

6%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

BankFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

46%

17%

13%

12%

8%

TopIdentityTheftTypes

890

TotalIdentityTheftReports

42nd

StateRank

(Reportsper100KPopulation)

$2.9M

TotalFraudLosses

$458

MedianFraudLoss

41st

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Hawaii

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

6,116

TotalFraud&OtherReports

Reportsper100KPopulation

375 434

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromHawaiiconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheHawaii

OfficeofConsumerProtection.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 34

ImposterScams

IdentityTheft

DebtCollection

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

BanksandLenders

Shop-at-HomeandCatalog

Sales

AutoRelated

InternetServices

TelevisionandElectronic

Media

19%

12%

14%

9%

7%

5%

5%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

35%

23%

14%

12%

12%

TopIdentityTheftTypes

1,356

TotalIdentityTheftReports

28th

StateRank

(Reportsper100KPopulation)

$2.2M

TotalFraudLosses

$500

MedianFraudLoss

37th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Idaho

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

8,187

TotalFraud&OtherReports

Reportsper100KPopulation

294 515

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromIdahoconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheIdaho

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 35

IdentityTheft

DebtCollection

ImposterScams

BanksandLenders

TelephoneandMobile

Services

CreditBureaus,Information

FurnishersandReportUsers

Shop-at-HomeandCatalog

Sales

Prizes,Sweepstakesand

Lotteries

AutoRelated

TelevisionandElectronic

Media

17%

12%

19%

7%

6%

6%

4%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

PhoneorUtilitiesFraud

EmploymentorTax-Related

Fraud

BankFraud

LoanorLeaseFraud

39%

19%

19%

14%

8%

TopIdentityTheftTypes

15,841

TotalIdentityTheftReports

7th

StateRank

(Reportsper100KPopulation)

$21.9M

TotalFraudLosses

$460

MedianFraudLoss

26th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Illinois

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

66,353

TotalFraud&OtherReports

Reportsper100KPopulation

308 497

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromIllinoisconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 36

DebtCollection

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

AutoRelated

BanksandLenders

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

CreditBureaus,Information

FurnishersandReportUsers

TelevisionandElectronic

Media

21%

15%

13%

7%

6%

6%

6%

5%

4%

3%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

28%

28%

19%

12%

8%

TopIdentityTheftTypes

5,027

TotalIdentityTheftReports

31st

StateRank

(Reportsper100KPopulation)

$9.3M

TotalFraudLosses

$495

MedianFraudLoss

24th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Indiana

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

34,765

TotalFraud&OtherReports

Reportsper100KPopulation

328 560

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromIndianaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheIndiana

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 37

ImposterScams

IdentityTheft

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

DebtCollection

BanksandLenders

Shop-at-HomeandCatalog

Sales

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

TelevisionandElectronic

Media

19%

15%

8%

7%

7%

6%

6%

5%

3%

3%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

37%

26%

13%

12%

5%

TopIdentityTheftTypes

1,870

TotalIdentityTheftReports

47th

StateRank

(Reportsper100KPopulation)

$4.2M

TotalFraudLosses

$495

MedianFraudLoss

48th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Iowa

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

10,370

TotalFraud&OtherReports

Reportsper100KPopulation

266 445

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromIowaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheIowa

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 38

ImposterScams

DebtCollection

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

BanksandLenders

Shop-at-HomeandCatalog

Sales

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

TelevisionandElectronic

Media

18%

16%

10%

13%

5%

5%

4%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

37%

19%

18%

12%

9%

TopIdentityTheftTypes

2,100

TotalIdentityTheftReports

34th

StateRank

(Reportsper100KPopulation)

$6.2M

TotalFraudLosses

$499

MedianFraudLoss

32nd

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Kansas

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

14,586

TotalFraud&OtherReports

Reportsper100KPopulation

358 554

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromKansasconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 39

DebtCollection

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

BanksandLenders

Shop-at-HomeandCatalog

Sales

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

TelevisionandElectronic

Media

20%

15%

12%

7%

6%

5%

5%

4%

4%

3%

TopTenReportCategories

EmploymentorTax-Related

Fraud

CreditCardFraud

PhoneorUtilitiesFraud

BankFraud

GovernmentDocumentsor

BenefitsFraud

34%

27%

14%

12%

6%

TopIdentityTheftTypes

3,060

TotalIdentityTheftReports

38th

StateRank

(Reportsper100KPopulation)

$6.0M

TotalFraudLosses

$450

MedianFraudLoss

31st

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Kentucky

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

22,371

TotalFraud&OtherReports

Reportsper100KPopulation

325 560

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromKentuckyconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 40

DebtCollection

ImposterScams

IdentityTheft

CreditBureaus,Information

FurnishersandReportUsers

Prizes,Sweepstakesand

Lotteries

BanksandLenders

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

AutoRelated

TelevisionandElectronic

Media

30%

11%

11%

6%

6%

6%

5%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

29%

23%

16%

15%

10%

TopIdentityTheftTypes

3,340

TotalIdentityTheftReports

35th

StateRank

(Reportsper100KPopulation)

$8.4M

TotalFraudLosses

$411

MedianFraudLoss

17th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Louisiana

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

27,266

TotalFraud&OtherReports

Reportsper100KPopulation

367 551

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromLouisianaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 41

AutoRelated

DebtCollection

ImposterScams

IdentityTheft

TelephoneandMobile

Services

BanksandLenders

TelevisionandElectronic

Media

Shop-at-HomeandCatalog

Sales

Prizes,Sweepstakesand

Lotteries

HealthCare

19%

17%

17%

11%

12%

8%

8%

7%

6%

5%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

GovernmentDocumentsor

BenefitsFraud

32%

30%

16%

9%

7%

TopIdentityTheftTypes

806

TotalIdentityTheftReports

46th

StateRank

(Reportsper100KPopulation)

$1.2M

TotalFraudLosses

$441

MedianFraudLoss

42nd

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Maine

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

5,647

TotalFraud&OtherReports

Reportsper100KPopulation

339 510

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromMaineconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheMaine

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 42

DebtCollection

IdentityTheft

ImposterScams

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

AutoRelated

Prizes,Sweepstakesand

Lotteries

CreditCards

21%

11%

16%

9%

5%

5%

5%

4%

4%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

35%

26%

16%

14%

6%

TopIdentityTheftTypes

7,788

TotalIdentityTheftReports

4th

StateRank

(Reportsper100KPopulation)

$12.4M

TotalFraudLosses

$458

MedianFraudLoss

7th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Maryland

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

42,032

TotalFraud&OtherReports

Reportsper100KPopulation

437 561

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromMarylandconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_______________________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 43

DebtCollection

ImposterScams

IdentityTheft

BanksandLenders

Shop-at-HomeandCatalog

Sales

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

CreditCards

16%

16%

15%

7%

6%

6%

4%

4%

4%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

GovernmentDocumentsor

BenefitsFraud

41%

21%

14%

14%

6%

TopIdentityTheftTypes

6,016

TotalIdentityTheftReports

23rd

StateRank

(Reportsper100KPopulation)

$11.0M

TotalFraudLosses

$450

MedianFraudLoss

34th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Massachusetts

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

33,006

TotalFraud&OtherReports

Reportsper100KPopulation

404 448

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromMassachusettsconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

MassachusettsAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 44

DebtCollection

IdentityTheft

ImposterScams

BanksandLenders

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

Shop-at-HomeandCatalog

Sales

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

TelevisionandElectronic

Media

40%

17%

9%

4%

4%

4%

4%

3%

2%

2%

TopTenReportCategories

GovernmentDocumentsor

BenefitsFraud

EmploymentorTax-Related

Fraud

CreditCardFraud

PhoneorUtilitiesFraud

BankFraud

27%

26%

22%

13%

8%

TopIdentityTheftTypes

15,027

TotalIdentityTheftReports

1st

StateRank

(Reportsper100KPopulation)

$15.3M

TotalFraudLosses

$400

MedianFraudLoss

5th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Michigan

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

74,689

TotalFraud&OtherReports

Reportsper100KPopulation

246 746

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromMichiganconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

MichiganAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 45

ImposterScams

IdentityTheft

DebtCollection

Prizes,Sweepstakesand

Lotteries

BanksandLenders

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

TelevisionandElectronic

Media

16%

12%

15%

8%

6%

6%

6%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

BankFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

46%

17%

16%

13%

6%

TopIdentityTheftTypes

4,324

TotalIdentityTheftReports

30th

StateRank

(Reportsper100KPopulation)

$10.1M

TotalFraudLosses

$495

MedianFraudLoss

40th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Minnesota

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

24,200

TotalFraud&OtherReports

Reportsper100KPopulation

277 419

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromMinnesotaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 46

DebtCollection

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

BanksandLenders

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

TelevisionandElectronic

Media

23%

14%

12%

8%

6%

5%

5%

4%

3%

2%

TopTenReportCategories

EmploymentorTax-Related

Fraud

CreditCardFraud

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

25%

25%

16%

13%

12%

TopIdentityTheftTypes

2,064

TotalIdentityTheftReports

37th

StateRank

(Reportsper100KPopulation)

$4.7M

TotalFraudLosses

$367

MedianFraudLoss

27th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Mississippi

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

15,339

TotalFraud&OtherReports

Reportsper100KPopulation

387 660

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromMississippiconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

MississippiAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 47

DebtCollection

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

BanksandLenders

TelephoneandMobile

Services

AutoRelated

Shop-at-HomeandCatalog

Sales

CreditBureaus,Information

FurnishersandReportUsers

TelevisionandElectronic

Media

24%

14%

11%

7%

6%

5%

5%

4%

4%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

33%

24%

14%

13%

9%

TopIdentityTheftTypes

4,994

TotalIdentityTheftReports

26th

StateRank

(Reportsper100KPopulation)

$10.4M

TotalFraudLosses

$426

MedianFraudLoss

12th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Missouri

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

39,148

TotalFraud&OtherReports

Reportsper100KPopulation

358 539

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromMissouriconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 48

ImposterScams

Prizes,Sweepstakesand

Lotteries

IdentityTheft

TelephoneandMobile

Services

DebtCollection

Shop-at-HomeandCatalog

Sales

BanksandLenders

AutoRelated

InternetServices

CreditBureaus,Information

FurnishersandReportUsers

24%

14%

11%

9%

6%

5%

5%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

36%

27%

13%

11%

6%

TopIdentityTheftTypes

638

TotalIdentityTheftReports

45th

StateRank

(Reportsper100KPopulation)

$1.3M

TotalFraudLosses

$481

MedianFraudLoss

38th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Montana

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

4,968

TotalFraud&OtherReports

Reportsper100KPopulation

418 585

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromMontanaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

MontanaAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 49

ImposterScams

IdentityTheft

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

DebtCollection

BanksandLenders

Shop-at-HomeandCatalog

Sales

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

InternetServices

19%

13%

8%

8%

7%

6%

5%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

37%

21%

18%

13%

7%

TopIdentityTheftTypes

1,170

TotalIdentityTheftReports

44th

StateRank

(Reportsper100KPopulation)

$1.5M

TotalFraudLosses

$443

MedianFraudLoss

46th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Nebraska

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

7,590

TotalFraud&OtherReports

Reportsper100KPopulation

284 445

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromNebraskaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 50

DebtCollection

IdentityTheft

ImposterScams

BanksandLenders

TelephoneandMobile

Services

CreditBureaus,Information

FurnishersandReportUsers

Prizes,Sweepstakesand

Lotteries

Shop-at-HomeandCatalog

Sales

AutoRelated

CreditCards

24%

14%

14%

7%

6%

4%

4%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

39%

32%

15%

12%

10%

TopIdentityTheftTypes

3,828

TotalIdentityTheftReports

5th

StateRank

(Reportsper100KPopulation)

$7.7M

TotalFraudLosses

$500

MedianFraudLoss

3rd

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Nevada

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

23,071

TotalFraud&OtherReports

Reportsper100KPopulation

541 657

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromNevadaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheNevada

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 51

ImposterScams

IdentityTheft

DebtCollection

BanksandLenders

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

Shop-at-HomeandCatalog

Sales

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

CreditCards

16%

12%

14%

8%

6%

6%

6%

5%

2%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

39%

23%

16%

13%

5%

TopIdentityTheftTypes

1,097

TotalIdentityTheftReports

25th

StateRank

(Reportsper100KPopulation)

$1.3M

TotalFraudLosses

$410

MedianFraudLoss

30th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

NewHampshire

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

6,832

TotalFraud&OtherReports

Reportsper100KPopulation

401 483

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromNewHampshireconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 52

DebtCollection

IdentityTheft

ImposterScams

BanksandLenders

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

Prizes,Sweepstakesand

Lotteries

CreditCards

20%

11%

16%

9%

6%

5%

5%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

43%

18%

17%

12%

7%

TopIdentityTheftTypes

9,533

TotalIdentityTheftReports

14th

StateRank

(Reportsper100KPopulation)

$16.8M

TotalFraudLosses

$480

MedianFraudLoss

22nd

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

NewJersey

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

50,085

TotalFraud&OtherReports

Reportsper100KPopulation

373 561

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromNewJerseyconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 53

DebtCollection

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

Shop-at-HomeandCatalog

Sales

ForeignMoneyOffersand

CounterfeitCheckScams

AutoRelated

23%

15%

13%

7%

6%

4%

4%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

34%

22%

16%

14%

10%

TopIdentityTheftTypes

1,909

TotalIdentityTheftReports

19th

StateRank

(Reportsper100KPopulation)

$3.2M

TotalFraudLosses

$500

MedianFraudLoss

15th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

NewMexico

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

12,326

TotalFraud&OtherReports

Reportsper100KPopulation

298 745

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromNewMexicoconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 54

IdentityTheft

DebtCollection

ImposterScams

BanksandLenders

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

CreditBureaus,Information

FurnishersandReportUsers

Prizes,Sweepstakesand

Lotteries

AutoRelated

CreditCards

17%

12%

17%

8%

6%

6%

5%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

40%

20%

16%

15%

7%

TopIdentityTheftTypes

20,397

TotalIdentityTheftReports

15th

StateRank

(Reportsper100KPopulation)

$40.2M

TotalFraudLosses

$425

MedianFraudLoss

29th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

NewYork

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

101,265

TotalFraud&OtherReports

Reportsper100KPopulation

303 509

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromNewYorkconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 55

DebtCollection

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

BanksandLenders

TelephoneandMobile

Services

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

Shop-at-HomeandCatalog

Sales

TelevisionandElectronic

Media

19%

14%

14%

8%

7%

7%

6%

5%

5%

3%

TopTenReportCategories

CreditCardFraud

PhoneorUtilitiesFraud

EmploymentorTax-Related

Fraud

BankFraud

LoanorLeaseFraud

37%

19%

17%

12%

9%

TopIdentityTheftTypes

9,424

TotalIdentityTheftReports

18th

StateRank

(Reportsper100KPopulation)

$18.4M

TotalFraudLosses

$400

MedianFraudLoss

16th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

NorthCarolina

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

60,261

TotalFraud&OtherReports

Reportsper100KPopulation

61 674

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromNorthCarolinaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

NorthCarolinaDepartmentofJustice.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 56

IdentityTheft

ImposterScams

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

DebtCollection

Shop-at-HomeandCatalog

Sales

TelephoneandMobile

Services

BanksandLenders

AutoRelated

CreditCards

14%

11%

18%

9%

6%

6%

6%

5%

4%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

41%

20%

16%

13%

8%

TopIdentityTheftTypes

467

TotalIdentityTheftReports

43rd

StateRank

(Reportsper100KPopulation)

$1.0M

TotalFraudLosses

$500

MedianFraudLoss

50th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

NorthDakota

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

2,090

TotalFraud&OtherReports

Reportsper100KPopulation

264 285

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromNorthDakotaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 57

DebtCollection

IdentityTheft

ImposterScams

BanksandLenders

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

AutoRelated

Shop-at-HomeandCatalog

Sales

CreditBureaus,Information

FurnishersandReportUsers

TelevisionandElectronic

Media

26%

12%

12%

6%

6%

6%

4%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

34%

21%

19%

14%

8%

TopIdentityTheftTypes

9,121

TotalIdentityTheftReports

29th

StateRank

(Reportsper100KPopulation)

$14.7M

TotalFraudLosses

$400

MedianFraudLoss

14th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Ohio

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

69,764

TotalFraud&OtherReports

Reportsper100KPopulation

355 581

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromOhioconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheOhio

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 58

DebtCollection

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

BanksandLenders

Shop-at-HomeandCatalog

Sales

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

TelevisionandElectronic

Media

24%

14%

13%

9%

5%

5%

4%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

32%

24%

15%

15%

9%

TopIdentityTheftTypes

2,901

TotalIdentityTheftReports

33rd

StateRank

(Reportsper100KPopulation)

$5.0M

TotalFraudLosses

$400

MedianFraudLoss

36th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Oklahoma

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

18,770

TotalFraud&OtherReports

Reportsper100KPopulation

389 472

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromOklahomaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 59

ImposterScams

IdentityTheft

DebtCollection

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

BanksandLenders

Shop-at-HomeandCatalog

Sales

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

19%

11%

15%

8%

7%

7%

5%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

40%

21%

15%

14%

6%

TopIdentityTheftTypes

3,714

TotalIdentityTheftReports

22nd

StateRank

(Reportsper100KPopulation)

$10.0M

TotalFraudLosses

$499

MedianFraudLoss

28th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Oregon

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

21,225

TotalFraud&OtherReports

Reportsper100KPopulation

383 488

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromOregonconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheOregon

DepartmentofJustice.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 60

DebtCollection

IdentityTheft

ImposterScams

BanksandLenders

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

Shop-at-HomeandCatalog

Sales

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

CreditCards

22%

12%

15%

7%

6%

5%

5%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

PhoneorUtilitiesFraud

EmploymentorTax-Related

Fraud

BankFraud

LoanorLeaseFraud

42%

19%

17%

12%

7%

TopIdentityTheftTypes

12,468

TotalIdentityTheftReports

17th

StateRank

(Reportsper100KPopulation)

$20.7M

TotalFraudLosses

$408

MedianFraudLoss

21st

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Pennsylvania

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

71,771

TotalFraud&OtherReports

Reportsper100KPopulation

306 561

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromPennsylvaniaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

PennsylvaniaAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 61

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

Shop-at-HomeandCatalog

Sales

DebtCollection

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

CreditCards

AdvancePaymentsforCredit

Services

47%

8%

5%

5%

4%

4%

3%

2%

2%

2%

TopTenReportCategories

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

CreditCardFraud

LoanorLeaseFraud

GovernmentDocumentsor

BenefitsFraud

34%

27%

23%

7%

7%

TopIdentityTheftTypes

2,046

TotalIdentityTheftReports

$1.0M

TotalFraudLosses

$400

MedianFraudLoss

Fraud&OtherReports FraudLosses

PuertoRico

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

2,335

TotalFraud&OtherReports

Reportsper100KPopulation

76

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromPuertoRicoconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypes

ofidentitytheft.

55
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 62

DebtCollection

IdentityTheft

ImposterScams

BanksandLenders

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

Prizes,Sweepstakesand

Lotteries

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

CreditCards

26%

14%

18%

6%

5%

4%

4%

3%

2%

2%

TopTenReportCategories

EmploymentorTax-Related

Fraud

CreditCardFraud

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

35%

31%

14%

10%

6%

TopIdentityTheftTypes

1,302

TotalIdentityTheftReports

8th

StateRank

(Reportsper100KPopulation)

$1.3M

TotalFraudLosses

$312

MedianFraudLoss

20th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

RhodeIsland

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

5,947

TotalFraud&OtherReports

Reportsper100KPopulation

429

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromRhodeIslandconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 63

DebtCollection

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

AutoRelated

TelevisionandElectronic

Media

27%

12%

12%

7%

6%

6%

5%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

PhoneorUtilitiesFraud

EmploymentorTax-Related

Fraud

BankFraud

LoanorLeaseFraud

34%

21%

17%

13%

12%

TopIdentityTheftTypes

4,509

TotalIdentityTheftReports

21st

StateRank

(Reportsper100KPopulation)

$8.9M

TotalFraudLosses

$380

MedianFraudLoss

9th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

SouthCarolina

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

33,137

TotalFraud&OtherReports

Reportsper100KPopulation

426 674

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromSouthCarolinaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

SouthCarolinaDepartmentofConsumerAffairs.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 64

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

DebtCollection

BanksandLenders

Shop-at-HomeandCatalog

Sales

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

CreditCards

16%

10%

13%

9%

7%

7%

6%

3%

3%

3%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

45%

20%

17%

11%

9%

TopIdentityTheftTypes

403

TotalIdentityTheftReports

50th

StateRank

(Reportsper100KPopulation)

$1.9M

TotalFraudLosses

$388

MedianFraudLoss

49th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

SouthDakota

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

2,689

TotalFraud&OtherReports

Reportsper100KPopulation

284 427

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromSouthDakotaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 65

DebtCollection

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

BanksandLenders

TelephoneandMobile

Services

CreditBureaus,Information

FurnishersandReportUsers

Shop-at-HomeandCatalog

Sales

AutoRelated

TelevisionandElectronic

Media

27%

12%

11%

6%

5%

5%

5%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

GovernmentDocumentsor

BenefitsFraud

PhoneorUtilitiesFraud

31%

21%

13%

13%

13%

TopIdentityTheftTypes

5,586

TotalIdentityTheftReports

24th

StateRank

(Reportsper100KPopulation)

$13.7M

TotalFraudLosses

$444

MedianFraudLoss

10th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Tennessee

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

43,579

TotalFraud&OtherReports

Reportsper100KPopulation

326 660

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromTennesseeconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

TennesseeDepartmentofCommerceandInsurance,ConsumerAffairsDivision.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 66

DebtCollection

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

Shop-at-HomeandCatalog

Sales

AutoRelated

TelevisionandElectronic

Media

40%

14%

9%

5%

4%

4%

4%

3%

3%

1%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

33%

22%

16%

14%

11%

TopIdentityTheftTypes

33,454

TotalIdentityTheftReports

11th

StateRank

(Reportsper100KPopulation)

$57.6M

TotalFraudLosses

$446

MedianFraudLoss

6th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Texas

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

206,305

TotalFraud&OtherReports

Reportsper100KPopulation

199 773

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromTexasconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 67

ImposterScams

IdentityTheft

DebtCollection

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

Shop-at-HomeandCatalog

Sales

AutoRelated

InternetServices

17%

13%

16%

8%

6%

6%

5%

5%

3%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

34%

22%

15%

14%

10%

TopIdentityTheftTypes

2,452

TotalIdentityTheftReports

27th

StateRank

(Reportsper100KPopulation)

$6.1M

TotalFraudLosses

$500

MedianFraudLoss

44th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Utah

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

12,817

TotalFraud&OtherReports

Reportsper100KPopulation

281 419

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromUtahconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 68

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

BanksandLenders

Shop-at-HomeandCatalog

Sales

TelephoneandMobile

Services

AutoRelated

DebtCollection

CreditBureaus,Information

FurnishersandReportUsers

CreditCards

18%

13%

9%

8%

8%

7%

4%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

BankFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

45%

16%

14%

13%

6%

TopIdentityTheftTypes

354

TotalIdentityTheftReports

48th

StateRank

(Reportsper100KPopulation)

$0.5M

TotalFraudLosses

$494

MedianFraudLoss

47th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Vermont

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

2,417

TotalFraud&OtherReports

Reportsper100KPopulation

337 401

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromVermontconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 69

DebtCollection

ImposterScams

IdentityTheft

BanksandLenders

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

CreditCards

19%

14%

13%

7%

6%

5%

5%

4%

4%

2%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

39%

19%

17%

15%

7%

TopIdentityTheftTypes

7,656

TotalIdentityTheftReports

20th

StateRank

(Reportsper100KPopulation)

$14.1M

TotalFraudLosses

$438

MedianFraudLoss

13th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Virginia

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

51,932

TotalFraud&OtherReports

Reportsper100KPopulation

61 487

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromVirginiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 70

ImposterScams

IdentityTheft

DebtCollection

BanksandLenders

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

AutoRelated

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

TelevisionandElectronic

Media

19%

13%

10%

16%

9%

6%

5%

5%

4%

3%

TopTenReportCategories

CreditCardFraud

BankFraud

EmploymentorTax-Related

Fraud

PhoneorUtilitiesFraud

GovernmentDocumentsor

BenefitsFraud

44%

18%

17%

12%

6%

TopIdentityTheftTypes

7,360

TotalIdentityTheftReports

16th

StateRank

(Reportsper100KPopulation)

$17.9M

TotalFraudLosses

$460

MedianFraudLoss

25th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Washington

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

38,549

TotalFraud&OtherReports

Reportsper100KPopulation

282 646

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromWashingtonconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

WashingtonAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 71

ImposterScams

Prizes,Sweepstakesand

Lotteries

IdentityTheft

TelephoneandMobile

Services

Shop-at-HomeandCatalog

Sales

BanksandLenders

DebtCollection

AutoRelated

TelevisionandElectronic

Media

CreditBureaus,Information

FurnishersandReportUsers

25%

13%

10%

7%

5%

5%

5%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

PhoneorUtilitiesFraud

EmploymentorTax-Related

Fraud

BankFraud

GovernmentDocumentsor

BenefitsFraud

32%

23%

16%

16%

5%

TopIdentityTheftTypes

1,000

TotalIdentityTheftReports

49th

StateRank

(Reportsper100KPopulation)

$5.8M

TotalFraudLosses

$500

MedianFraudLoss

33rd

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

WestVirginia

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

8,953

TotalFraud&OtherReports

Reportsper100KPopulation

353 576

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromWestVirginiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 72

ImposterScams

DebtCollection

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

BanksandLenders

Shop-at-HomeandCatalog

Sales

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

TelevisionandElectronic

Media

16%

13%

12%

8%

8%

6%

5%

5%

4%

3%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-Related

Fraud

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

37%

23%

13%

12%

8%

TopIdentityTheftTypes

3,731

TotalIdentityTheftReports

41st

StateRank

(Reportsper100KPopulation)

$7.6M

TotalFraudLosses

$440

MedianFraudLoss

39th

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Wisconsin

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

26,196

TotalFraud&OtherReports

Reportsper100KPopulation

289 514

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromWisconsinconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

WisconsinDepartmentofAgriculture,Trade,andConsumerProtection.Consumerscanreportmultipletypesofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 73

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

DebtCollection

Shop-at-HomeandCatalog

Sales

BanksandLenders

AutoRelated

InternetServices

CreditBureaus,Information

FurnishersandReportUsers

20%

12%

14%

7%

6%

6%

5%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

PhoneorUtilitiesFraud

EmploymentorTax-Related

Fraud

BankFraud

LoanorLeaseFraud

32%

22%

19%

12%

7%

TopIdentityTheftTypes

389

TotalIdentityTheftReports

39th

StateRank

(Reportsper100KPopulation)

$0.8M

TotalFraudLosses

$565

MedianFraudLoss

43rd

StateRank

(Reportsper100KPopulation)

Fraud&OtherReports FraudLosses

Wyoming

IdentityTheftReports

Fraud&OtherReportsbyMetropolitanArea

2,396

TotalFraud&OtherReports

Reportsper100KPopulation

428 508

Percentagesarebasedonthetotalnumberofrelevant2017reportsfromWyomingconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.TheidentifiedMetropolitanAreasinWyominghaveapopulationof81,000ormore.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

Rank MetropolitanArea

Reportsper100K

Population

#ofReports

1 HomosassaSprings,FLMetropolitanStatisticalArea

2 Atlanta-SandySprings-Roswell,GAMetropolitanStatisticalArea

3 Ocala,FLMetropolitanStatisticalArea

4 Tampa-St.Petersburg-Clearwater,FLMetropolitanStatisticalArea

5 Gainesville,FLMetropolitanStatisticalArea

6 Montgomery,ALMetropolitanStatisticalArea

7 CapeCoral-FortMyers,FLMetropolitanStatisticalArea

8 Dallas-FortWorth-Arlington,TXMetropolitanStatisticalArea

9 Prescott,AZMetropolitanStatisticalArea

10 Detroit-Warren-Dearborn,MIMetropolitanStatisticalArea

11 SantaFe,NMMetropolitanStatisticalArea

12 Miami-FortLauderdale-WestPalmBeach,FLMetropolitanStatisticalArea

13 Jacksonville,FLMetropolitanStatisticalArea

14 Macon-BibbCounty,GAMetropolitanStatisticalArea

15 Deltona-DaytonaBeach-OrmondBeach,FLMetropolitanStatisticalArea

16 Charlotte-Concord-Gastonia,NC-SCMetropolitanStatisticalArea

17 PuntaGorda,FLMetropolitanStatisticalArea

18 Memphis,TN-MS-ARMetropolitanStatisticalArea

19 LasVegas-Henderson-Paradise,NVMetropolitanStatisticalArea

20 Columbia,SCMetropolitanStatisticalArea

21 Mobile,ALMetropolitanStatisticalArea

22 Waco,TXMetropolitanStatisticalArea

23 Spokane-SpokaneValley,WAMetropolitanStatisticalArea

24 Orlando-Kissimmee-Sanford,FLMetropolitanStatisticalArea

25 WichitaFalls,TXMetropolitanStatisticalArea

26 Lakeland-WinterHaven,FLMetropolitanStatisticalArea

27 MyrtleBeach-Conway-NorthMyrtleBeach,SC-NCMetropolitanStatisticalArea

28 Columbus,GA-ALMetropolitanStatisticalArea

29 Sacramento-Roseville-Arden-Arcade,CAMetropolitanStatisticalArea

30 PalmBay-Melbourne-Titusville,FLMetropolitanStatisticalArea

31 Huntsville,ALMetropolitanStatisticalArea

32 Brunswick,GAMetropolitanStatisticalArea

33 Killeen-Temple,TXMetropolitanStatisticalArea

34 Texarkana,TX-ARMetropolitanStatisticalArea

35 Dover,DEMetropolitanStatisticalArea

36 Savannah,GAMetropolitanStatisticalArea

37 Chattanooga,TN-GAMetropolitanStatisticalArea

38 Anniston-Oxford-Jacksonville,ALMetropolitanStatisticalArea

39 Fayetteville,NCMetropolitanStatisticalArea

40 PortSt.Lucie,FLMetropolitanStatisticalArea

41 Augusta-RichmondCounty,GA-SCMetropolitanStatisticalArea

42 Charleston-NorthCharleston,SCMetropolitanStatisticalArea

43 Birmingham-Hoover,ALMetropolitanStatisticalArea

44 Phoenix-Mesa-Scottsdale,AZMetropolitanStatisticalArea

45 Asheville,NCMetropolitanStatisticalArea

46 Missoula,MTMetropolitanStatisticalArea

47 Sebastian-VeroBeach,FLMetropolitanStatisticalArea

48 Cleveland-Elyria,OHMetropolitanStatisticalArea

49 Charleston,WVMetropolitanStatisticalArea

50 LakeHavasuCity-Kingman,AZMetropolitanStatisticalArea

1,156 1,660

927 53,680

827 2,885

824 24,972

807 2,265

785 2,935

781 5,639

773 55,938

770 1,737

746 32,052

745 1,107

743 45,051

737 10,889

702 1,610

696 4,437

674 16,666

666 1,189

660 8,865

657 14,159

657 5,367

656 2,722

654 1,735

646 3,598

641 15,655

640 964

637 4,241

636 2,859

631 1,947

623 14,306

623 3,606

616 2,772

616 719

615 2,682

614 921

609 1,064

606 2,327

603 3,326

603 691

603 2,293

600 2,793

597 3,549

596 4,534

592 6,789

589 27,458

589 2,662

585 679

583 883

581 11,933

576 1,256

569 1,168

Top50MetropolitanAreas:FraudandOtherReports

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 74

MetropolitanAreasaredefinedbytheOfficeofManagementandBudget,andpopulationestimatesarebasedon2016U.S.Censusfigures.MetropolitanAreasarerankedbased

onthenumberofreportsper100,000population.Reportsexcludestate-specificdatacontributorreports.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 75

Rank MetropolitanArea

Reportsper100K

Population

#ofReports

1 AnnArbor,MIMetropolitanStatisticalArea

2 Sebastian-VeroBeach,FLMetropolitanStatisticalArea

3 Sumter,SCMetropolitanStatisticalArea

4 Miami-FortLauderdale-WestPalmBeach,FLMetropolitanStatisticalArea

5 Detroit-Warren-Dearborn,MIMetropolitanStatisticalArea

6 LosAngeles-LongBeach-Anaheim,CAMetropolitanStatisticalArea

7 Orlando-Kissimmee-Sanford,FLMetropolitanStatisticalArea

8 SanJose-Sunnyvale-SantaClara,CAMetropolitanStatisticalArea

9 Naples-Immokalee-MarcoIsland,FLMetropolitanStatisticalArea

10 SanFrancisco-Oakland-Hayward,CAMetropolitanStatisticalArea

11 Dallas-FortWorth-Arlington,TXMetropolitanStatisticalArea

12 Atlanta-SandySprings-Roswell,GAMetropolitanStatisticalArea

13 GrandRapids-Wyoming,MIMetropolitanStatisticalArea

14 Ponce,PRMetropolitanStatisticalArea

15 PuntaGorda,FLMetropolitanStatisticalArea

16 LasVegas-Henderson-Paradise,NVMetropolitanStatisticalArea

17 Bakersfield,CAMetropolitanStatisticalArea

18 Tampa-St.Petersburg-Clearwater,FLMetropolitanStatisticalArea

19 Jacksonville,FLMetropolitanStatisticalArea

20 Chicago-Naperville-Elgin,IL-IN-WIMetropolitanStatisticalArea

21 Napa,CAMetropolitanStatisticalArea

22 Tallahassee,FLMetropolitanStatisticalArea

23 Philadelphia-Camden-Wilmington,PA-NJ-DE-MDMetropolitanStatisticalArea

24 Lansing-EastLansing,MIMetropolitanStatisticalArea

25 Niles-BentonHarbor,MIMetropolitanStatisticalArea

26 Kalamazoo-Portage,MIMetropolitanStatisticalArea

27 California-LexingtonPark,MDMetropolitanStatisticalArea

28 CapeCoral-FortMyers,FLMetropolitanStatisticalArea

29 NorthPort-Sarasota-Bradenton,FLMetropolitanStatisticalArea

30 Gainesville,FLMetropolitanStatisticalArea

31 Houston-TheWoodlands-SugarLand,TXMetropolitanStatisticalArea

32 Vallejo-Fairfield,CAMetropolitanStatisticalArea

33 Sacramento-Roseville-Arden-Arcade,CAMetropolitanStatisticalArea

34 Fresno,CAMetropolitanStatisticalArea

35 SanDiego-Carlsbad,CAMetropolitanStatisticalArea

36 Deltona-DaytonaBeach-OrmondBeach,FLMetropolitanStatisticalArea

37 Flint,MIMetropolitanStatisticalArea

38 Phoenix-Mesa-Scottsdale,AZMetropolitanStatisticalArea

39 WichitaFalls,TXMetropolitanStatisticalArea

40 Durham-ChapelHill,NCMetropolitanStatisticalArea

41 Stockton-Lodi,CAMetropolitanStatisticalArea

42 SantaRosa,CAMetropolitanStatisticalArea

43 Jackson,MIMetropolitanStatisticalArea

44 PalmBay-Melbourne-Titusville,FLMetropolitanStatisticalArea

45 Boulder,COMetropolitanStatisticalArea

46 Macon-BibbCounty,GAMetropolitanStatisticalArea

47 Riverside-SanBernardino-Ontario,CAMetropolitanStatisticalArea

48 Sebring,FLMetropolitanStatisticalArea

49 Columbus,GA-ALMetropolitanStatisticalArea

50 Hartford-WestHartford-EastHartford,CTMetropolitanStatisticalArea

256 932

196 297

192 206

191 11,606

184 7,917

162 21,564

161 3,938

161 3,192

160 583

159 7,450

159 11,506

156 9,010

155 1,628

155 479

154 275

145 3,122

145 1,279

142 4,317

142 2,104

141 13,412

141 200

140 530

139 8,444

137 653

137 211

137 461

137 154

137 988

137 1,077

136 382

136 9,180

135 593

135 3,090

133 1,305

132 4,395

132 844

132 539

131 6,098

131 197

130 730

128 942

128 644

127 202

126 731

124 401

124 285

123 5,580

123 124

123 379

122 1,471

Top50MetropolitanAreas:IdentityTheftReports

MetropolitanAreasaredefinedbytheOfficeofManagementandBudget,andpopulationestimatesarebasedon2016U.S.Censusfigures.MetropolitanAreasarerankedbased

onthenumberofreportsper100,000population.Reportsexcludestate-specificdatacontributorreports.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

_______________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 76

2.Dover,DEMetroArea

1.Detroit-Warren-Dearborn,MIMetroArea

3.Cleveland-Elyria,OHMetroArea

Top15MetropolitanAreas:FraudandOtherReportsintheEastCentralRegion

Rank MetropolitanArea Reportsper100KPopulation #ofReports

1 Detroit-Warren-Dearborn,MIMetropolitanStatisticalArea

2 Dover,DEMetropolitanStatisticalArea

3 Cleveland-Elyria,OHMetropolitanStatisticalArea

4 Charleston,WVMetropolitanStatisticalArea

5 Akron,OHMetropolitanStatisticalArea

6 Philadelphia-Camden-Wilmington,PA-NJ-DE-MDMetropolitanStatisticalArea

7 Flint,MIMetropolitanStatisticalArea

8 Youngstown-Warren-Boardman,OH-PAMetropolitanStatisticalArea

9 Harrisburg-Carlisle,PAMetropolitanStatisticalArea

10 EastStroudsburg,PAMetropolitanStatisticalArea

11 Pittsburgh,PAMetropolitanStatisticalArea

12 Dayton,OHMetropolitanStatisticalArea

13 Toledo,OHMetropolitanStatisticalArea

14 Beckley,WVMetropolitanStatisticalArea

15 AnnArbor,MIMetropolitanStatisticalArea

746 32,052

609 1,064

581 11,933

576 1,256

563 3,956

561 34,068

556 2,273

537 2,926

526 2,986

524 871

523 12,250

519 4,156

516 3,123

514 621

512 1,869

MetropolitanAreasaredefinedbytheOfficeofManagementandBudget,andpopulationestimatesarebasedon2016U.S.Censusfigures.MetropolitanAreasarerankedbased

onthenumberofreportsper100,000population.Reportsexcludestate-specificdatacontributorreports.

Low High
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

_______________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 77

1.Louisville/JeffersonCounty,KY-INMetroArea

2.Topeka,KSMetroArea

3.Indianapolis-Carmel-Anderson,INMetroArea

Top15MetropolitanAreas:FraudandOtherReportsintheMidwestRegion

Rank MetropolitanArea Reportsper100KPopulation #ofReports

1 Louisville/JeffersonCounty,KY-INMetropolitanStatisticalArea

2 Topeka,KSMetropolitanStatisticalArea

3 Indianapolis-Carmel-Anderson,INMetropolitanStatisticalArea

4 KansasCity,MO-KSMetropolitanStatisticalArea

5 FortWayne,INMetropolitanStatisticalArea

6 Wichita,KSMetropolitanStatisticalArea

7 Cincinnati,OH-KY-INMetropolitanStatisticalArea

8 St.Louis,MO-ILMetropolitanStatisticalArea

9 Chicago-Naperville-Elgin,IL-IN-WIMetropolitanStatisticalArea

10 Springfield,MOMetropolitanStatisticalArea

11 SouthBend-Mishawaka,IN-MIMetropolitanStatisticalArea

12 Lawrence,KSMetropolitanStatisticalArea

13 Springfield,ILMetropolitanStatisticalArea

14 Omaha-CouncilBluffs,NE-IAMetropolitanStatisticalArea

15 Evansville,IN-KYMetropolitanStatisticalArea

560 7,191

554 1,291

547 10,957

539 11,340

518 2,235

503 3,242

499 10,808

497 13,942

490 46,610

482 2,213

479 1,535

468 559

466 978

445 4,111

444 1,402

MetropolitanAreasaredefinedbytheOfficeofManagementandBudget,andpopulationestimatesarebasedon2016U.S.Censusfigures.MetropolitanAreasarerankedbased

onthenumberofreportsper100,000population.Reportsexcludestate-specificdatacontributorreports.

Low High
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

_______________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 78

1.Philadelphia-Camden-Wilmington,PA-NJ-DE-MDMetroArea

2.NewHaven-Milford,CTMetroArea

3.AtlanticCity-Hammonton,NJMetroArea

Top15MetropolitanAreas:FraudandOtherReportsintheNortheastRegion

Rank MetropolitanArea Reportsper100KPopulation #ofReports

1 Philadelphia-Camden-Wilmington,PA-NJ-DE-MDMetropolitanStatisticalArea

2 NewHaven-Milford,CTMetropolitanStatisticalArea

3 AtlanticCity-Hammonton,NJMetropolitanStatisticalArea

4 Bangor,MEMetropolitanStatisticalArea

5 Buffalo-Cheektowaga-NiagaraFalls,NYMetropolitanStatisticalArea

6 Rochester,NYMetropolitanStatisticalArea

7 Allentown-Bethlehem-Easton,PA-NJMetropolitanStatisticalArea

8 Manchester-Nashua,NHMetropolitanStatisticalArea

9 Syracuse,NYMetropolitanStatisticalArea

10 Trenton,NJMetropolitanStatisticalArea

11 Kingston,NYMetropolitanStatisticalArea

12 Torrington,CTMicropolitanStatisticalArea

13 NewYork-Newark-JerseyCity,NY-NJ-PAMetropolitanStatisticalArea

14 Bridgeport-Stamford-Norwalk,CTMetropolitanStatisticalArea

15 Hartford-WestHartford-EastHartford,CTMetropolitanStatisticalArea

561 34,068

523 4,484

511 1,385

510 774

509 5,766

488 5,262

485 4,050

483 1,971

480 3,149

473 1,754

471 844

466 850

449 90,589

449 4,239

449 5,417

MetropolitanAreasaredefinedbytheOfficeofManagementandBudget,andpopulationestimatesarebasedon2016U.S.Censusfigures.MetropolitanAreasarerankedbased

onthenumberofreportsper100,000population.Reportsexcludestate-specificdatacontributorreports.

Low High
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

_______________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 79

1.Spokane-SpokaneValley,WAMetroArea

2.Missoula,MTMetroArea

3.Olympia-Tumwater,WAMetroArea

Top15MetropolitanAreas:FraudandOtherReportsintheNorthwestRegion

Rank MetropolitanArea Reportsper100KPopulation #ofReports

1 Spokane-SpokaneValley,WAMetropolitanStatisticalArea

2 Missoula,MTMetropolitanStatisticalArea

3 Olympia-Tumwater,WAMetropolitanStatisticalArea

4 Coeurd'Alene,IDMetropolitanStatisticalArea

5 Cheyenne,WYMetropolitanStatisticalArea

6 Bremerton-Silverdale,WAMetropolitanStatisticalArea

7 Seattle-Tacoma-Bellevue,WAMetropolitanStatisticalArea

8 Eugene,ORMetropolitanStatisticalArea

9 Roseburg,ORMicropolitanStatisticalArea

10 Portland-Vancouver-Hillsboro,OR-WAMetropolitanStatisticalArea

11 Albany,ORMetropolitanStatisticalArea

12 BoiseCity,IDMetropolitanStatisticalArea

13 Billings,MTMetropolitanStatisticalArea

14 Bellingham,WAMetropolitanStatisticalArea

15 Medford,ORMetropolitanStatisticalArea

646 3,598

585 679

539 1,484

515 795

508 499

497 1,317

496 18,825

488 1,804

479 519

478 11,584

475 583

466 3,222

460 780

453 983

449 972

MetropolitanAreasaredefinedbytheOfficeofManagementandBudget,andpopulationestimatesarebasedon2016U.S.Censusfigures.MetropolitanAreasarerankedbased

onthenumberofreportsper100,000population.Reportsexcludestate-specificdatacontributorreports.

Low High
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

_______________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 80

1.HomosassaSprings,FLMetroArea

2.Atlanta-SandySprings-Roswell,GAMetroArea

3.Ocala,FLMetroArea

Top15MetropolitanAreas:FraudandOtherReportsintheSoutheastRegion

Rank MetropolitanArea Reportsper100KPopulation #ofReports

1 HomosassaSprings,FLMetropolitanStatisticalArea

2 Atlanta-SandySprings-Roswell,GAMetropolitanStatisticalArea

3 Ocala,FLMetropolitanStatisticalArea

4 Tampa-St.Petersburg-Clearwater,FLMetropolitanStatisticalArea

5 Gainesville,FLMetropolitanStatisticalArea

6 Montgomery,ALMetropolitanStatisticalArea

7 CapeCoral-FortMyers,FLMetropolitanStatisticalArea

8 Miami-FortLauderdale-WestPalmBeach,FLMetropolitanStatisticalArea

9 Jacksonville,FLMetropolitanStatisticalArea

10 Macon-BibbCounty,GAMetropolitanStatisticalArea

11 Deltona-DaytonaBeach-OrmondBeach,FLMetropolitanStatisticalArea

12 Charlotte-Concord-Gastonia,NC-SCMetropolitanStatisticalArea

13 PuntaGorda,FLMetropolitanStatisticalArea

14 Memphis,TN-MS-ARMetropolitanStatisticalArea

15 Columbia,SCMetropolitanStatisticalArea

1,156 1,660

927 53,680

827 2,885

824 24,972

807 2,265

785 2,935

781 5,639

743 45,051

737 10,889

702 1,610

696 4,437

674 16,666

666 1,189

660 8,865

657 5,367

MetropolitanAreasaredefinedbytheOfficeofManagementandBudget,andpopulationestimatesarebasedon2016U.S.Censusfigures.MetropolitanAreasarerankedbased

onthenumberofreportsper100,000population.Reportsexcludestate-specificdatacontributorreports.

Low High
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

_______________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 81

2.SantaFe,NMMetroArea

1.Dallas-FortWorth-Arlington,TXMetroArea

3.Memphis,TN-MS-ARMetroArea

Top15MetropolitanAreas:FraudandOtherReportsintheSouthwestRegion

Rank MetropolitanArea Reportsper100KPopulation #ofReports

1 Dallas-FortWorth-Arlington,TXMetropolitanStatisticalArea

2 SantaFe,NMMetropolitanStatisticalArea

3 Memphis,TN-MS-ARMetropolitanStatisticalArea

4 Waco,TXMetropolitanStatisticalArea

5 WichitaFalls,TXMetropolitanStatisticalArea

6 Killeen-Temple,TXMetropolitanStatisticalArea

7 Texarkana,TX-ARMetropolitanStatisticalArea

8 Sherman-Denison,TXMetropolitanStatisticalArea

9 Shreveport-BossierCity,LAMetropolitanStatisticalArea

10 LittleRock-NorthLittleRock-Conway,ARMetropolitanStatisticalArea

11 NewOrleans-Metairie,LAMetropolitanStatisticalArea

12 Austin-RoundRock,TXMetropolitanStatisticalArea

13 Albuquerque,NMMetropolitanStatisticalArea

14 Tyler,TXMetropolitanStatisticalArea

15 Houston-TheWoodlands-SugarLand,TXMetropolitanStatisticalArea

773 55,938

745 1,107

660 8,865

654 1,735

640 964

615 2,682

614 921

565 724

551 2,432

550 4,040

538 6,830

534 10,984

522 4,754

507 1,142

506 34,244

MetropolitanAreasaredefinedbytheOfficeofManagementandBudget,andpopulationestimatesarebasedon2016U.S.Censusfigures.MetropolitanAreasarerankedbased

onthenumberofreportsper100,000population.Reportsexcludestate-specificdatacontributorreports.

Low High
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

_______________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 82

1.Prescott,AZMetroArea

2.LasVegas-Henderson-Paradise,NVMetroArea

3.Sacramento--Roseville--Arden-Arcade,

CAMetroArea

Top15MetropolitanAreas:FraudandOtherReportsintheWesternRegion

Rank MetropolitanArea Reportsper100KPopulation #ofReports

1 Prescott,AZMetropolitanStatisticalArea

2 LasVegas-Henderson-Paradise,NVMetropolitanStatisticalArea

3 Sacramento--Roseville--Arden-Arcade,CAMetropolitanStatisticalArea

4 Phoenix-Mesa-Scottsdale,AZMetropolitanStatisticalArea

5 LakeHavasuCity-Kingman,AZMetropolitanStatisticalArea

6 Redding,CAMetropolitanStatisticalArea

7 SierraVista-Douglas,AZMetropolitanStatisticalArea

8 ColoradoSprings,COMetropolitanStatisticalArea

9 SanFrancisco-Oakland-Hayward,CAMetropolitanStatisticalArea

10 Tucson,AZMetropolitanStatisticalArea

11 Denver-Aurora-Lakewood,COMetropolitanStatisticalArea

12 Reno,NVMetropolitanStatisticalArea

13 Chico,CAMetropolitanStatisticalArea

14 Stockton-Lodi,CAMetropolitanStatisticalArea

15 Vallejo-Fairfield,CAMetropolitanStatisticalArea

770 1,737

657 14,159

623 14,306

589 27,458

569 1,168

564 1,013

564 709

552 3,929

545 25,509

544 5,533

543 15,501

541 2,475

531 1,205

526 3,862

500 2,202

MetropolitanAreasaredefinedbytheOfficeofManagementandBudget,andpopulationestimatesarebasedon2016U.S.Censusfigures.MetropolitanAreasarerankedbased

onthenumberofreportsper100,000population.Reportsexcludestate-specificdatacontributorreports.

Low High
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 83

ConsumerSentinelNetwork

TheConsumerSentinelNetworkisafree,onlinedatabaseofconsumerreportsavailableonlytolaw

enforcement.Itincludesreportsaboutidentitytheft,fraud,financialtransactions,debtcollection,and

creditreports,amongothersubjects.TheConsumerSentinelNetworkisbasedonthepremisethat

sharinginformationcanmakelawenforcementevenmoreeffective.Tothatend,theConsumerSentinel

Networkprovideslawenforcementmemberswithaccesstoconsumerreportsprovideddirectlytothe

FTC,aswellastoreportssharedbyotherdatacontributors.

IdentityTheft.gov

IdentityTheft.govisthefederalgovernment’sone-stopresourceforidentitytheftvictims.Peoplecanuse

IdentityTheft.govtoreportidentitythefttotheFederalTradeCommissionandgetastep-by-steppersonal

recoveryplan.ThesitewillalsocreateanIdentityTheftReportvictimscanusetocleartheircreditfilesof

fraudulentinformationresultingfromtheidentitytheft.IdentityTheft.govhasdetailedadviceformore

than30typesofidentitytheft,andalsoisavailableinSpanishatRobodeIdentidad.gov.Whenpeopleuse

IdentityTheft.gov,theirreportbecomespartoftheConsumerSentinelNetworkdatabaseandisavailable

totheNetwork’slawenforcementmembers.

Econsumer.gov

Econsumer.govwascreatedinApril2001togatherandsharecross-bordere-commercereports,to

respondtothechallengesofmultinationalinternetfraud,andtoimproveconsumerconfidencein

e-commerce.Today,consumerprotectionagenciesin36countriesparticipateineconsumer.gov.Through

econsumer.gov,consumerscanfilecross-borderconsumerreportsonlineandlearnotherstepstotaketo

combatfraud.ThewebsiteisavailableinEnglish,French,German,Japanese,Korean,Polish,Spanish,

andTurkish.Thereportsintoeconsumer.govareaccessibletoConsumerSentinelmembersandcertified

foreignlawenforcementagencies.

AppendixA1:TheConsumerSentinelNetwork
CONSUMERSENTINELNETWORK DATABOOK2017

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_______________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 84

FTC-WebReports(Fraud&Other)

FTC-"877FTCHELP"(Fraud&Other)

FTC-WebReports(IDT)

FTC-MobileReports(Fraud&Other)

FTC-"877IDTHEFT"

FTC-MobileReports(IDT)

PrivacyStar

CouncilofBetterBusinessBureaus

ConsumerFinancialProtectionBureau

Publisher'sClearingHouse

OtherDataContributors

MoneyGramInternational&WesternUnion

MoneyTransfer

StateLawEnforcementAgencies

305,627(11.42%)

301,087(11.25%)

503,487(18.82%)

400,251(14.96%)

300,535(11.23%)

206,365(7.71%)

132,058(4.94%)

103,209(3.86%)

117,724(4.40%)

61,487(2.30%)

92,282(3.45%)

84,967(3.18%)

66,532(2.49%)

AppendixA2:MajorDataContributors

FTC

OtherDataContributors

Percentagesarebasedonthetotalnumberof2017Sentinelreports(2,675,611).Whereappropriate,thetypeofreportprovidedbytheorganizationisindicatedinparentheses.
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 85

AppendixA3:DataContributors

DataContributor

2015

#of

Reports %

2016

#of

Reports %

2017

#of

Reports %

FTC-WebReports(Fraud&Other)

FTC-"877FTCHELP"(Fraud&Other)

FTC-WebReports(IDT)

FTC-MobileReports(Fraud&Other)

FTC-"877IDTHEFT"

FTC-MobileReports(IDT)

9.38%

2.53%

6.21%

9.32%

9.24%

284,806

76,678

188,576

283,044

280,467

1.51%

3.99%

3.89%

7.87%

9.63%

10.90%

44,982

119,192

115,984

234,763

287,376

325,304

2.30%

3.86%

4.94%

7.71%

11.25%

11.42%

61,487

103,209

132,058

206,365

301,087

305,627

FTC

DataContributor

2015

#of

Reports

%

2016

#of

Reports

%

2017

#of

Reports

%

PrivacyStar

CouncilofBetterBusinessBureaus

ConsumerFinancialProtectionBureau

Publisher'sClearingHouse

MoneyGramInternational&WesternUnionMoneyTransfer 3.89%

3.68%

7.67%

14.48%

25.96%

118,120

111,713

232,759

439,461

787,904

3.69%

4.23%

8.21%

14.18%

25.35%

110,199

126,080

244,872

423,153

756,382

3.18%

4.40%

11.23%

14.96%

18.82%

84,967

117,724

300,535

400,251

503,487

TopDataContributors

DataContributor

2015

#of

Reports

%

2016

#of

Reports

%

2017

#of

Reports

%

U.S.PostalInspectionService

U.S.DepartmentoftheTreasury,InternalRevenueService

U.S.DepartmentofEducation

GreenDot

Others

ScamDetector

NationalConsumerLeague

CanadianAnti-FraudCentre(Phonebusters) 0.33%

0.35%

0.03%

0.52%

0.32%

0.01%

2.11%

1.01%

10,108

10,506

930

15,855

9,752

176

64,043

30,779

0.22%

0.11%

0.52%

0.06%

0.26%

1.59%

1.05%

6,632

3,288

15,454

1,938

7,765

47,480

31,442

0.14%

0.17%

0.17%

0.21%

0.81%

0.84%

1.11%

3,635

4,556

4,665

5,616

21,547

22,435

29,828

OtherDataContributors

PercentagesarebasedonthetotalnumberofSentinelreportsin2015(3,035,625),2016(2,984,043),and2017(2,675,611).TheCanadianAnti-FraudCentrestopped

contributingreportsin2016.
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AppendixA3:DataContributors

DataContributor

2015

#of

Reports %

2016

#of

Reports %

2017

#of

Reports %

Ohio,AttorneyGeneral

Washington,AttorneyGeneral

NorthCarolina,DepartmentofJustice

Pennsylvania,AttorneyGeneral

Wisconsin,DepartmentofAgriculture,Trade,andConsumerProtection

Maine,AttorneyGeneral

Indiana,AttorneyGeneral

Michigan,AttorneyGeneral

Oregon,DepartmentofJustice

SouthCarolina,DepartmentofConsumerAffairs

Tennessee,DepartmentofCommerceandInsurance,ConsumerAffairs

Division

Iowa,AttorneyGeneral

Massachusetts,AttorneyGeneral

Colorado,AttorneyGeneral

Idaho,AttorneyGeneral

Montana,AttorneyGeneral

Nevada,AttorneyGeneral

Alaska,AttorneyGeneral

Hawaii,OfficeofConsumerProtection

Mississippi,AttorneyGeneral 0.01%

0.01%

0.01%

0.02%

0.02%

0.02%

0.04%

0.31%

0.06%

0.06%

0.08%

0.08%

0.13%

0.16%

0.23%

0.25%

0.50%

0.36%

0.62%

240

330

382

661

555

601

1,096

9,431

1,899

1,952

2,291

2,514

3,834

4,832

7,042

7,546

15,070

10,825

18,847

0.00%

0.01%

0.01%

0.01%

0.01%

0.01%

0.03%

0.14%

0.07%

0.05%

0.06%

0.09%

0.11%

0.16%

0.25%

0.19%

0.22%

0.43%

0.34%

0.54%

122

225

329

343

305

429

868

4,095

2,030

1,585

1,762

2,767

3,271

4,800

7,385

5,702

6,516

12,773

10,220

16,230

0.00%

0.01%

0.01%

0.01%

0.02%

0.02%

0.03%

0.03%

0.04%

0.06%

0.07%

0.07%

0.12%

0.13%

0.22%

0.22%

0.23%

0.32%

0.39%

0.49%

90

168

299

386

407

588

700

720

1,025

1,553

1,808

1,979

3,183

3,550

5,936

6,000

6,134

8,526

10,485

12,995

StateLawEnforcementAgencies

PercentagesarebasedonthetotalnumberofSentinelreportsin2015(3,035,625),2016(2,984,043),and2017(2,675,611).TheCanadianAnti-FraudCentrestopped

contributingreportsin2016.
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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 87

AppendixA4:BetterBusinessBureauDataContributors

Abilene

Akron

Amarillo

Arkansas

CantonRegion&GreaterWestVirginia

Central&EasternKentucky

CentralCaliforniaandInlandEmpireCounties

CentralFlorida

CentralIllinois

CentralIndiana

CentralNorthCarolina

CentralOhio

CentralOklahoma

Central,Northern&WesternArizona

Chicago&NorthernIllinois

CoastalCarolina

DaytonandMiamiValley

Detroit&EasternMichigan

E.&SWMissouri&S.Illinois

EasternNorthCarolina

ElPaso

GreaterEastTennessee

GreaterHamptonRoads

GreaterHoustonandSouthTexas

GreaterKansasCity

GreaterMaryland

GreaterNewOrleansArea

Hawaii

LosAngelesandSiliconValley

Louisville,SouthernIndiana&WesternKentucky

MahoningValley

MetroAtlanta,Athens&NEGeorgia

MiddleTennessee

MinnesotaandNorthDakota

NorthAlabama

Northeast&CentralLouisiana&theArk-La-Tex

NortheastCalifornia

NortheastFloridaandtheSoutheastAtlantic

NorthernIndiana

NorthwestFlorida

NorthwestFloridaandtheSoutheastAtlantic

NorthwestNorthCarolina

NWOhioandSEMichigan

SouthCentralLouisiana

SoutheastFlorida&theCaribbean

SoutheastTennessee&NorthwestGeorgia

SouthernArizona

SouthernColorado

SouthernNevada

SouthwestLouisiana

theMid-South

theSouthPlains

theTri-Counties

theUpstateSouthCarolina

UpstateNewYork

WesternPennsylvania

WesternVirginia

BBBNorthwest

BBBServing...Acadiana

Central&SouthAlabama

CentralandWesternMAandNortheasternCT

CentralEastTexas

CentralSouthCarolina&Charleston

CentralVirginia

Connecticut

Delaware

DenverandBoulder

EasternMA,ME,RI&VT

EasternOklahoma

EvansvilleandtheTri-State

GreaterCleveland

GreaterIowa,QuadCitiesandSiouxlandRegion

MetroWashingtonDC&EasternPennsylvania

MetropolitanNewYork

Mississippi

Nebraska,SouthDakota,KansasPlains&SWIowa

NewHampshire

NewJersey

NewMexicoandSouthwestColorado

NorthCentralTexas

NorthernColoradoandWyoming

NorthernNevada

SanDiego,Orange&ImperialCounties

SoutheastTexas

SouthernPiedmontandWesternNorthCarolina

theCincinnatiArea,SouthernOhio,NorthernKentucky,SoutheastIndiana

theFallLineCorridor

theHeartofTexas

theSanFranciscoBayAreaandNorthernCoastalCalifornia

Utah

WestFlorida

WesternMichigan

Wisconsin

Canada

BBBof... Central&NorthernAlberta

Eastern&NorthernOntario&theOutaouais

MainlandB.C.

Saskatchewan

VancouverIsland

BBBServing...CentralOntario

Manitoba&N.W.Ontario

SouthernAlbertaandEastKootenay

theAtlanticProvinces

WesternOntario

Mexico

BBBMexico

ScamDetector

UnitedStates

BBBof...
CONSUMERSENTINELNETWORK DATABOOK2017

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FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 88

AppendixB1:DescriptionsofReportCategories

FraudReportCategories

AdvancePaymentsforCreditServices:

Thepromiseofaloanorcreditcardthatrequiresyoutopayafeefirst;worthlesscreditcardloss

protectionandinsuranceprograms;thepromisethataccuratenegativeinformationcanberemoved

fromyourcreditfileforafee;servicesofferingtorecovergovernmentrefundsorunclaimedfunds;etc.

BusinessandJobOpportunities:

Franchiseorbusinessopportunities(e.g.,offerstostartanewbusiness);work-at-homeplans,(e.g.,

stuffingenvelopesorprocessingmedicalclaims);multi-levelmarketingschemes,employment

agenciesorjobcounseling,overseaswork,inventionsorideapromotions.

Buyers'Clubs:

Freetrialsordiscountsonproductsandservices.Abuyers’clubmembershipbecomesafraudwhen

someoneisbilledfor"memberships"theydidnotagreeto.Peoplecanbeofferedafreetrialbut

automaticallyenrolledandchargedfeesoncethefreetrialperiodisover.

CharitableSolicitations:

Misleadingpitchesfordonationstobenefitacharity;solicitationsforboguscharityorrelief

organizations;etc.

ForeignMoneyOffersandCounterfeitCheckScams:

Lettersore-mailspromisingapercentageofmillionsofdollarsthatfromaforeigncountryinreturnfor

money,bankaccountnumbersorotheridentifyinginformationfromthevictim;fraudulentschemes

involvingforeignlotteries,mysteryshoppersorinternetpurchases\classifiedadsinwhichsomeoneis

overpaidwithacounterfeitcheckandaskedtowirebackthedifferenceimmediatelyaftercheck

deposit,leavingthevictimresponsibleforthefundswithdrawn;etc.

Grants:

Businessesorindividualsmarketingeithergovernmentgrantopportunitiesorfinancialaidassistance

services;problemswithstudentloanprocessors,debtcollectorscollectingondefaultedstudent

loans,diplomamillsandotherunaccreditededucationalinstitutions;etc.

HealthCare:

Fraudulent,misleadingordeceptiveclaimsfor:visioncorrectionprocedures;dietarysupplements;

weightlossproductsorservices;impotencytreatments;healthspasandequipments;infertility

services;sunscreens;HIVtestkits;medicaldiscountplans;aswellascomplaintsabout

over-the-counterorprescriptiondrugs;othermedicalproducts,suppliesortreatments;etc.

ImposterScams:

Someonepretendstobeatrustedpersontogetconsumerstosendmoneyorgivepersonal

information.Examplesincludescammersclaimingtoworkfororbeaffiliatedwithagovernment

agency;scammersposingasafriendorrelativewithanemergencyneedformoney;scammersposing

asaromanticinterest;scammersclaimingtobeacomputertechnicianofferingtechnicalsupport;

andscammersclaimingtobeaffiliatedwithaprivateentity(e.g.,acharityorcompany).

InternetAuction:

Non-deliveryorlatedeliveryofgoods;deliveryofgoodsthatarelessvaluablethanadvertised;failure

todisclosealltherelevantinformationabouttheproductortermsofthesale;etc.

InternetServices:

ProblemswithtrialoffersfromInternetServiceProviders("ISPs");difficultycancelinganISPaccount;

issueswithInternetentertainmentservices,Internetgamingandsocialnetworkingservices;

undisclosedcharges;websitedesignandhostingservices;spyware,adwareandmalwareissues;

generalreportsaboutinformationorfunctionalityrelatedtowebsites;etc.

CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.TheFraudrankingsexcludesubcategories

thatarenotfraud.
CONSUMERSENTINELNETWORK DATABOOK2017

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_______________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 89

AppendixB1:DescriptionsofReportCategories

InvestmentRelated:

Investmentopportunitiesindaytrading;goldandgems;art;rarecoins;otherinvestmentproducts;

reportsaboutcompaniesthatofferadviceorseminarsoninvestments;etc.

MagazinesandBooks:

Pitchesfor"free,""pre-paid,"or"special"magazineorbooksubscriptiondeals;etc.

MortgageForeclosureReliefandDebtManagement:

Mortgagelenders,brokersandotherentitiesmakingfalsepromisestosaveconsumers’homesfrom

foreclosure;mortgagerefinancing,mortgagetermmodificationsanddebtmanagementissues;credit

organizationschargingexcessivefees,makingfalsepromisestoprovidefreeservices,paycreditorsor

reduceinterestrates.

OfficeSuppliesandServices:

Fraudulentordeceptiveoffersfortoner,copierpaper,maintenancesupplies,equipmentmaintenance

contracts;classifiedadvertisingandyellowpageinvoicescams;websitecrammingschemes;etc.

Prizes,Sweepstakes,andLotteries:

Promotionsfor"free"prizesforafee;foreignlotteriesandsweepstakesofferedthroughthephone,

fax,e-mailormail;etc.

Shop-at-HomeandCatalogSales:

Undisclosedcosts,failuretodeliverontime,non-deliveryandrefusaltohonoraguarantee,purchases

madeonline(notincludingauctionsales),telephoneormail.

TaxPreparers:

Companiesthatengagein"skimming"consumertaxrefundsorcharginginflatedfeeswhilepromising

substantialrefunds;companiesaidingconsumersinwillfullyandintentionallyfalsifyinginformationon

ataxreturntolimittheamountoftaxliability;entitiespretendingtobetaxpreparersortheIRSto

obtainfundsorinformationfromconsumers.

TelephoneandMobileServices:

Advertisingrelatedtomobileplans,ratesorcoverageareas;unsolicitedmobiletextmessages;

problemswithmobileapplicationsordownloads;othermobiledeviceproblems;chargesforcallsto

"toll-free"numbers;unauthorizedcharges,suchaschargesforcallsconsumersdidnotmake;

unauthorizedswitchingofconsumers’phoneserviceprovider;misleadingpre-paidphonecardoffers;

VoIPserviceproblems;unsolicitedfaxes;etc.

Travel,VacationsandTimesharePlans:

Deceptiveoffersfor"free"orlow-costvacations;cut-ratestudenttravelpackages;misleading

timeshareoffers;etc.

IdentityTheft

IdentityTheft:

Someoneappropriatesyourpersonalidentifyinginformation(likeyourSocialSecuritynumberorcredit

cardaccountnumber)tocommitfraudortheft.

CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.TheFraudrankingsexcludesubcategories

thatarenotfraud.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

_______________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 90

AppendixB1:DescriptionsofReportCategories

OtherReportCategories

AutoRelated:

Misleadingordeceptiveclaimsregardingautoprices,financing,leasingorwarranties;

repair\maintenanceissueswithnewlypurchasedusedornewcars,includingdissatisfactionwith

serviceprovidedbyautomechanics;pricefixingandpricegougingconcernsagainstgasstationsand

oilcompanies;etc.

BanksandLenders:

Deceptiveorpredatorymortgagelendingpractices;problemswithmodificationofmortgageterms;

miscellaneouscustomerserviceandaccountissueswithbankorcreditunionproducts,including

paydayloans,studentloans,autotitleloans,feesandoverdraftcharges;otherfinancecompany

lendingproducts,servicesandpractices;etc.

ComputerEquipmentandSoftware:

Problemswithcomputersoftware,hardwareandcomputerequipmentpurchases;unwantedor

unauthorizedsoftwareinstallationsanddownloads;etc.

CreditBureaus,InformationFurnishersandReportUsers:

CreditReportingAgency(CRA)orfurnisherprovidesinaccurateinformationorfailstoreinvestigate

disputedinformation;CRAprovidesinadequatephonehelp;difficultiesorderingfreeannualcredit

reports;impermissibleaccessto\inquiryoncreditreports;etc.

CreditCards:

Accountorbillingissues,includinginterestratechanges,latefees,creditdisputesandovercharges;

fraudulentcreditcardoffers\phishingattempts;etc.

DebtCollection:

Debtcollectorcallsrepeatedlyorcontinuously,falselyrepresentstheamountorstatusofdebt,failsto

sendwrittennoticeofdebt,falselythreatenssuit,usesprofanelanguage,failstoidentifyselfasdebt

collectorand\orviolatesotherprovisionsoftheFairDebtCollectionPracticesAct.

Education:

Problemswithtradeorvocationalschoolservices,includingissuesrelatedtoaccreditation,billingand

collection,orinstitutionaladvertisingclaimsrelatedtousefulnessofthedegreeorjobprospectsafter

graduation.Also,reportsabouttraditionalcollegesanduniversities.

FuneralServices:

Quality,services,price,orpricedisclosuresoffuneralserviceproviders.

HomeRepair,ImprovementandProducts:

Defectivefurnitureorappliances;serviceorwarranty-relatedissues;furnitureorappliancedelivery

problems,includingreceivingwrongorincompleteproducts;problemswithhomerepairservicesand

contractors;issueswithhomeprotectiondevicesorservices;reportsaboutgeneralhousing-related

issues;etc.

TelevisionandElectronicMedia:

ProblemswithTVreception,installation,billingandpromotionsforcable\satelliteproviders;

miscellaneousproblemswithmusic\DVD\videogamepurchases;reportsabouttelevision

programmingoradvertisements.

CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.TheFraudrankingsexcludesubcategories

thatarenotfraud.
CONSUMERSENTINELNETWORK DATABOOK2017

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_______________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 91

Category

2015

#ofReports %

2016

#ofReports %

2017

#ofReports %

AdvancePaymentsforCreditServices

AutoRelated

BanksandLenders

BusinessandJobOpportunities

Buyers'Clubs

CharitableSolicitations

ComputerEquipmentandSoftware

CreditBureaus,InformationFurnishersandReportUsers

CreditCards

DebtCollection

Education

ForeignMoneyOffersandCounterfeitCheckScams

FuneralServices

Grants

HealthCare

HomeRepair,ImprovementandProducts

IdentityTheft

ImposterScams

InternetAuction

InternetServices

InvestmentRelated

MagazinesandBooks

MiscellaneousReports

MortgageForeclosureReliefandDebtManagement

OfficeSuppliesandServices

Prizes,SweepstakesandLotteries

Shop-at-HomeandCatalogSales

TaxPreparers

TelephoneandMobileServices

TelevisionandElectronicMedia

Travel,VacationsandTimesharePlans

UnspecifiedReports 8.15%

0.85%

1.98%

3.36%

0.12%

3.40%

4.96%

0.39%

0.36%

0.43%

0.35%

0.92%

1.50%

0.09%

11.81%

16.15%

0.28%

1.26%

0.16%

0.04%

0.96%

0.26%

29.75%

1.32%

1.46%

0.33%

0.10%

0.05%

0.68%

4.62%

3.48%

0.86%

247,389

25,869

60,075

101,963

3,652

103,090

150,674

11,818

10,969

13,157

10,662

28,036

45,525

2,727

358,422

490,226

8,573

38,144

4,735

1,245

29,249

7,889

903,234

39,983

44,185

10,146

3,174

1,661

20,706

140,312

105,672

26,040

9.03%

0.64%

1.91%

3.87%

0.14%

3.90%

5.33%

0.31%

0.31%

0.31%

0.27%

0.74%

1.41%

0.08%

13.83%

13.38%

0.20%

0.92%

0.21%

0.04%

1.07%

0.31%

28.96%

1.46%

1.67%

0.35%

0.12%

0.03%

0.63%

4.96%

3.31%

0.65%

269,580

19,192

56,970

115,336

4,045

116,468

159,019

9,201

9,243

9,262

7,928

22,227

42,047

2,411

412,711

399,222

6,107

27,527

6,179

1,264

31,880

9,159

864,162

43,656

49,920

10,459

3,483

774

18,764

148,139

98,697

19,440

9.50%

0.83%

1.77%

5.59%

0.13%

4.72%

5.34%

0.26%

0.34%

0.35%

0.20%

0.56%

1.69%

0.08%

13.00%

13.87%

0.22%

1.03%

0.22%

0.04%

1.20%

0.29%

22.74%

1.70%

4.02%

0.36%

0.14%

0.02%

0.71%

5.58%

3.23%

0.66%

254,217

22,264

47,456

149,578

3,360

126,387

142,870

7,083

8,973

9,416

5,390

15,079

45,093

2,267

347,829

371,061

5,816

27,660

5,786

1,109

31,980

7,791

608,535

45,428

107,473

9,762

3,703

542

19,082

149,316

86,289

17,762

AppendixB2:ReportCategoriesoverThreeYears

PercentagesarebasedonthetotalnumberofSentinelreportsin2015(3,035,625),2016(2,984,043),and2017(2,675,611).Consumerscanreportmorethanonecategory

orsubcategory.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

_______________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 92

Category Subcategory

2015

#of

Reports

%

2016

#of

Reports

%

2017

#of

Reports

%

AdvancePaymentsforCredit

Services

Advance-FeeLoans,CreditArrangers

CreditCardLossProtection

CreditRepair

Recovery\RefundCompanies

AutoRelated Auto:Financing

Auto:Gas

Auto:Parts&Repairs

Auto:Renting&Leasing

Auto:Sales–New

Auto:Sales–Used

Auto:WarrantyPlans&Services

BanksandLenders Banks,Savings&Loans,andCreditUnions

Lending:AutoTitleLoans

Lending:Banks&CreditUnions

Lending:FinanceCompany

Lending:Mortgage

Lending:OtherInstitutions

Lending:PaydayLoans

Lending:StudentLoans

BusinessandJobOpportunities BusinessOpportunities\Work-At-HomePlans

EmployAgencies\JobCounsel\OverseasWork

Franchises\Distributorships*

Inventions\IdeaPromotions

Multi-LevelMktg\Pyramids\ChainLetters

Buyers'Clubs BuyersClubs(nottravelorlottery)

CharitableSolicitations CharitableSolicitations

ComputerEquipmentandSoftware Computers:Equipment\Software

CreditBureaus,Information

FurnishersandReportUsers

CreditBureaus

CreditInformationFurnishers

CreditReportUsers

CreditCards CreditCards

DebtCollection CreditorDebtCollection

ThirdPartyDebtCollection

Education Education:CollegesandUniversities

Education:Trade\VocationalSchools

ForeignMoneyOffersandCounterfeit

CheckScams

CounterfeitCheckScams

Nigerian\OtherForeignMoneyOffers(notprizes)

FuneralServices FuneralServices

Grants Grants:Non-Educational

Scholarships\EducationalGrants

0.08%

0.07%

0.01%

0.70%

2,540

2,115

275

21,111

0.05%

0.07%

0.01%

0.52%

1,555

2,147

223

15,517

0.02%

0.09%

0.01%

0.55%

523

2,303

178

14,758

0.19%

1.02%

1.40%

0.47%

0.20%

0.01%

0.24%

5,666

30,896

42,576

14,116

6,172

246

7,344

0.19%

0.99%

1.33%

0.41%

0.15%

0.01%

0.28%

5,683

29,602

39,672

12,348

4,391

165

8,231

0.19%

0.97%

1.27%

0.37%

0.14%

0.01%

0.33%

5,094

26,008

34,070

9,906

3,629

137

8,900

0.27%

0.31%

0.29%

1.94%

0.27%

0.02%

0.03%

1.49%

8,210

9,477

8,914

58,741

8,214

654

893

45,281

0.56%

0.23%

0.40%

1.83%

0.29%

0.02%

0.02%

1.60%

16,692

6,910

12,009

54,702

8,673

677

711

47,859

1.48%

0.26%

0.34%

1.57%

0.25%

0.01%

0.03%

1.65%

39,664

6,851

9,027

41,969

6,750

268

826

44,041

0.06%

0.02%

0.01%

0.25%

0.35%

1,793

612

445

7,713

10,526

0.06%

0.02%

0.01%

0.24%

0.31%

1,698

553

445

7,172

9,181

0.06%

0.04%

0.01%

0.29%

0.32%

1,561

947

384

7,781

8,569

1,661 0.05% 774 0.03% 542 0.02%

3,174 0.10% 3,483 0.12% 3,703 0.14%

10,146 0.33% 10,459 0.35% 9,762 0.36%

0.01%

0.04%

1.43%

203

1,297

43,547

0.01%

0.03%

1.65%

207

963

49,367

0.01%

0.03%

4.00%

160

700

107,042

39,983 1.32% 43,656 1.46% 45,428 1.70%

29.67%

0.08%

900,688

2,560

28.89%

0.07%

861,969

2,203

21.79%

0.98%

582,889

26,164

0.10%

0.16%

3,154

4,802

0.09%

0.22%

2,795

6,462

0.09%

0.21%

2,330

5,536

0.37%

0.59%

11,328

17,923

0.37%

0.70%

10,929

20,954

0.28%

0.91%

7,545

24,437

1,245 0.04% 1,264 0.04% 1,109 0.04%

0.04%

0.12%

1,162

3,573

0.03%

0.18%

953

5,226

0.03%

0.19%

753

5,034

AppendixB3:DetailedReportCategoriesoverThreeYears

*ThesesubcategoriesarecountedasOtherreporttypeseventhoughthebroadercategoryassignedisFraud.

PercentagesarebasedonthetotalnumberofSentinelreportsin2015(3,035,625),2016(2,984,043),and2017(2,675,611).Consumerscanreportmorethanonecategory

orsubcategory.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

_______________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 93

Category Subcategory

2015

#of

Reports %

2016

#of

Reports %

2017

#of

Reports %

HealthCare HealthCare:DietProducts\Centers\Plans

HealthCare:DietarySupplements\HerbalRemedies

HealthCare:Drugs-OTC\Prescription

HealthCare:EyeCare*

HealthCare:MedicalDiscountPlans\Cards\Insurance*

HealthCare:OtherMedicalTreatments*

HealthCare:OtherProducts\Supplies*

HomeRepair,Improvementand

Products

HomeAppliances

HomeFurnishings

HomeProtectionDevices

HomeRepair

Housing

IdentityTheft IdentityTheft

ImposterScams Imposter:Business

Imposter:Family\Friend

Imposter:Government

RomanceScams

TechSupportScams

InternetAuction InternetAuction

InternetServices InternetAccessServices

InternetGaming

InternetInformationServices

InternetWebSiteDesign\Promotion

OnlinePaymentSystems

SocialNetworkingService

Spyware\Adware\Malware

InvestmentRelated Invest:Advice,Seminars

Invest:Art\Gems\RareCoins

Invest:Other(noteincomments)

Invest:Stocks\CommodityFuturesTrading

MagazinesandBooks Books*

Magazines

0.23%

0.09%

0.11%

0.11%

0.03%

0.10%

0.58%

7,040

2,764

3,405

3,409

967

2,904

17,710

0.24%

0.09%

0.12%

0.08%

0.03%

0.09%

0.27%

7,038

2,778

3,662

2,522

883

2,539

8,160

0.29%

0.11%

0.13%

0.12%

0.03%

0.10%

0.25%

7,866

3,004

3,410

3,269

754

2,661

6,758

0.09%

0.07%

0.03%

0.04%

0.05%

2,614

2,138

997

1,195

1,644

0.05%

0.05%

0.02%

0.03%

0.05%

1,555

1,544

687

842

1,487

0.05%

0.06%

0.02%

0.03%

0.05%

1,387

1,546

590

849

1,446

490,226 16.15% 399,222 13.38% 371,061 13.87%

1.33%

0.28%

7.58%

0.36%

2.31%

40,446

8,526

230,238

10,912

70,182

1.55%

0.38%

9.26%

0.51%

2.20%

46,329

11,244

276,456

15,076

65,742

1.60%

0.63%

7.06%

0.71%

3.06%

42,905

16,903

188,879

18,912

81,796

2,727 0.09% 2,411 0.08% 2,267 0.08%

0.10%

0.04%

0.12%

0.87%

0.12%

0.25%

2,910

1,361

3,742

26,336

3,624

7,572

0.06%

0.13%

0.11%

0.78%

0.10%

0.24%

1,691

3,900

3,291

23,196

2,883

7,102

0.07%

0.26%

0.15%

0.12%

0.79%

0.08%

0.22%

1,830

6,892

3,963

3,113

21,216

2,125

5,970

0.04%

0.60%

0.02%

0.27%

1,236

18,179

555

8,067

0.03%

0.45%

0.02%

0.24%

996

13,471

554

7,206

0.05%

0.26%

0.02%

0.23%

1,297

6,987

570

6,228

0.28%

0.08%

8,524

2,358

0.22%

0.05%

6,598

1,527

0.19%

0.02%

5,098

476

AppendixB3:DetailedReportCategoriesoverThreeYears

PercentagesarebasedonthetotalnumberofSentinelreportsin2015(3,035,625),2016(2,984,043),and2017(2,675,611).Consumerscanreportmorethanonecategoryor

subcategory.

*ThesesubcategoriesarecountedasOtherreporttypeseventhoughthebroadercategoryassignedisFraud.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

_______________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 94

Category Subcategory

2015

#of

Reports

%

2016

#of

Reports

%

2017

#of

Reports

%

MiscellaneousReports Children'sProducts

Food

Garments,Wool,LeatherGoods&Textiles

HealthCareProviderBilling

ImmigrationServices

Insurance(OtherthanMedical)

Jewelry\Watches

Leasing:Business

ModelingAgencies\Services

PersonalCareProducts

Property\InheritanceTracers

RealEstate(notTimeshares)

TobaccoProducts

Utilities

MortgageForeclosureReliefand

DebtManagement

DebtManagement\CreditCounseling

MortgageModification\ForeclosureRelief

OfficeSuppliesandServices OfficeSuppliesandServices

Office:AdSpace\DirectoryListings

Prizes,SweepstakesandLotteries Prizes\Sweepstakes\Lotteries

Shop-at-HomeandCatalogSales Shop-at-Home\CatalogSales

TaxPreparers TaxPreparers

TelephoneandMobileServices Mobile:Applications\OtherDownloads

Mobile:CarrierRates\Plans

Mobile:Other

Mobile:TextMessages**

Mobile:UnauthorizedChargesorDebits

Telephone:CarrierSwitching

Telephone:Other

Telephone:PrepaidPhoneCards

Telephone:Rates\Advertising

Telephone:UnauthorizedChargesorDebits

Telephone:VoIPServices

TelevisionandElectronicMedia DVD\Video\Film

Music:AllFormats

Television(ProgrammingandAdvertisements)

Television:Satellite&Cable

VideoGames

Travel,VacationsandTimeshare

Plans

TimeshareResales

TimeshareSales

Travel\Vacations

UnspecifiedReports Other(NoteinComments)

TelemarketingPractices

UnauthorizedDebitsorChargesforUnknownProducts

UnsolicitedEmail

0.08%

0.02%

0.02%

0.04%

0.01%

0.01%

0.01%

0.01%

0.07%

0.03%

0.03%

0.01%

0.02%

0.05%

2,319

736

644

1,169

440

394

354

403

2,140

1,006

970

337

746

1,502

0.04%

0.01%

0.02%

0.00%

0.01%

0.01%

0.01%

0.01%

0.05%

0.04%

0.04%

0.01%

0.02%

0.04%

1,278

357

612

93

409

332

308

230

1,419

1,124

1,191

251

563

1,097

0.04%

0.02%

0.04%

0.01%

0.02%

0.01%

0.01%

0.02%

0.04%

0.05%

0.04%

0.01%

0.02%

0.04%

957

433

947

176

540

216

280

473

1,185

1,272

972

284

633

1,051

0.16%

0.20%

4,944

6,025

0.11%

0.20%

3,349

5,894

0.08%

0.25%

2,230

6,749

0.26%

0.13%

7,886

3,932

0.20%

0.10%

6,104

3,098

0.18%

0.08%

4,949

2,134

150,674 4.96% 159,019 5.33% 142,870 5.34%

103,090 3.40% 116,468 3.90% 126,387 4.72%

3,652 0.12% 4,045 0.14% 3,360 0.13%

0.03%

0.03%

0.06%

0.42%

0.02%

0.06%

1.01%

1.58%

0.22%

0.04%

800

921

1,951

12,815

467

1,928

30,585

47,897

6,830

1,344

0.02%

0.02%

0.00%

0.06%

0.43%

0.01%

0.04%

1.66%

1.51%

0.17%

0.05%

684

641

59

1,778

12,691

374

1,238

49,549

44,914

5,087

1,355

0.02%

0.02%

0.00%

0.05%

0.79%

0.01%

0.05%

2.68%

1.85%

0.19%

0.06%

543

461

48

1,390

21,211

398

1,353

71,774

49,369

4,971

1,586

0.08%

1.84%

0.05%

0.01%

0.00%

2,509

55,885

1,370

190

125

0.08%

1.77%

0.05%

0.00%

0.01%

2,351

52,837

1,463

147

177

0.07%

1.63%

0.06%

0.01%

0.00%

1,802

43,717

1,705

159

78

0.59%

0.19%

0.07%

17,909

5,818

2,162

0.34%

0.22%

0.08%

10,203

6,702

2,316

0.52%

0.23%

0.09%

13,858

6,137

2,289

0.42%

0.06%

2.47%

5.21%

12,780

1,796

74,878

158,281

0.50%

0.04%

2.48%

6.02%

15,015

1,258

73,989

179,523

0.61%

0.04%

3.01%

5.85%

16,265

1,170

80,530

156,422

AppendixB3:DetailedReportCategoriesoverThreeYears

PercentagesarebasedonthetotalnumberofSentinelreportsin2015(3,035,625),2016(2,984,043),and2017(2,675,611).Consumerscanreportmorethanonecategoryor

subcategory.

**In2017,theFTCidentifiedatechnicalproblemwithcomplaintsubmissionsthatresultedinartificiallyhighcomplaintcountsinthe“Mobile:TextMessages”subcategory.The

FTCaddressedtheissuebyeliminatingtheproblematicdatafromSentinel.
CONSUMERSENTINELNETWORK DATABOOK2017

_____________________________________________________________________________________________

_______________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 95

State #ofReports

%Reporting$

Loss

Total$Loss Median$Loss

Alabama

Alaska

Arizona

Arkansas

California

Colorado

Connecticut

Delaware

DistrictofColumbia

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Michigan

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

NewHampshire

NewJersey

NewMexico

NewYork

NorthCarolina

NorthDakota

Ohio

Oklahoma

Oregon

Pennsylvania

PuertoRico

RhodeIsland

SouthCarolina

SouthDakota

Tennessee

Texas

Utah

Vermont

Virginia

Washington

WestVirginia

Wisconsin

Wyoming $565

$440

$500

$460

$438

$494

$500

$446

$444

$388

$380

$312

$400

$408

$499

$400

$400

$500

$400

$425

$500

$480

$410

$500

$443

$481

$426

$367

$495

$400

$450

$458

$441

$411

$450

$499

$495

$495

$460

$500

$458

$350

$428

$309

$350

$488

$484

$500

$405

$500

$454

$400

$803,853

$7,634,601

$5,785,258

$17,883,315

$14,115,290

$461,302

$6,068,447

$57,626,803

$13,715,621

$1,913,100

$8,895,987

$1,276,753

$972,505

$20,708,109

$9,970,135

$4,972,544

$14,698,221

$967,570

$18,356,048

$40,166,605

$3,183,059

$16,787,764

$1,258,043

$7,653,255

$1,477,280

$1,301,517

$10,444,147

$4,696,572

$10,119,466

$15,322,302

$10,961,979

$12,370,283

$1,178,173

$8,442,584

$5,959,371

$6,231,928

$4,169,575

$9,319,096

$21,933,752

$2,150,981

$2,932,199

$18,585,493

$54,695,859

$2,472,017

$1,757,570

$6,672,807

$10,320,817

$89,928,878

$5,319,578

$19,284,844

$1,123,694

$7,005,503

20%

17%

15%

17%

18%

19%

17%

21%

18%

17%

20%

20%

44%

19%

16%

17%

17%

21%

19%

21%

18%

22%

18%

19%

16%

14%

16%

22%

17%

18%

21%

21%

17%

23%

16%

17%

19%

18%

19%

14%

18%

21%

20%

22%

19%

19%

18%

21%

18%

15%

18%

19%

1,712

15,382

6,586

22,939

26,052

1,637

7,681

68,641

19,996

1,754

14,959

2,731

1,304

34,984

13,351

9,687

32,050

1,390

30,481

50,602

6,479

22,603

3,953

10,707

5,103

3,687

18,947

7,601

14,657

26,094

18,033

18,347

3,475

11,443

11,827

8,687

6,984

18,156

31,685

5,251

4,098

29,352

66,175

2,902

3,283

9,577

17,551

97,228

8,515

24,287

2,187

14,756

AppendixC:FraudReportsandReportedAmountLostbyState

Theamountlostreferstoreportswithalossof$1–$999,999.Thenumberofreportsforeachstateexcludesstate-specificdatacontributorreports.