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DATA r

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BOOK 

2019

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Federal Trade Commission 

January 2020

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CONSUMER SENTINEL NETWORK DATA BOOK 2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 1

Table of Contents

Report Subject

About the Sentinel Data Book

 Introduction ...................................................................................................................................................2

 Inside the Numbers .......................................................................................................................................3

 Executive Summary .......................................................................................................................................4

 Visual Snapshot .............................................................................................................................................5

National Statistics

 Number of Fraud, Identity Theft and Other Reports by Year ......................................................................6

 Report Categories .........................................................................................................................................7

 Report Types ..................................................................................................................................................8

 Number of Reports by Type ..........................................................................................................................9

 Fraud Reports by Amount Lost ...................................................................................................................10

 Fraud Reports by Payment Method ............................................................................................................11

 Fraud Reports by Contact Method ..............................................................................................................12

 Reported Frauds and Losses by Age ..........................................................................................................13

Identity Theft

 Identity Theft Reports by Type ....................................................................................................................14

 Top Three Identity Theft Reports by Year ..................................................................................................15

 Identity Theft Reports and Types by Age ....................................................................................................16

Military Consumers

 Report Types by Status, Branch, and Rank ...............................................................................................17

 Top Reports by Category .............................................................................................................................18

 Identity Theft Reports by Type ....................................................................................................................19

State and Local Statistics

 State Rankings: Fraud and Other Reports ................................................................................................20

 State Rankings: Identity Theft Reports ......................................................................................................21

 Individual State Pages

 Fifty States, District of Columbia (DC) and Puerto Rico .................................................................22-73

 Top 50 Metropolitan Areas: Fraud and Other Reports .............................................................................74

 Top 50 Metropolitan Areas: Identity Theft Reports ...................................................................................75

Appendices

 A1: The Consumer Sentinel Network..........................................................................................................76

 A2: Major Data Contributors .......................................................................................................................77

 A3: Data Contributors ............................................................................................................................78-79

 A4: Better Business Bureau Data Contributors .........................................................................................80

 B1: Descriptions of Report Categories .................................................................................................81-83

 B2: Report Categories over Three Years ....................................................................................................84

 B3: Detailed Report Categories over Three Years ..............................................................................85-87

 C: Fraud Reports and Amount Lost by State .............................................................................................88
CONSUMER SENTINEL NETWORK DATA BOOK 2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 2

Introduction

The FTC takes in reports from consumers about problems they experience in the marketplace. The reports

are stored in the Consumer Sentinel Network (Sentinel), a secure online database available only to law

enforcement. While the FTC does not intervene in individual consumer disputes, its law enforcement

partners – whether they are down the street, across the nation, or around the world – can use information

in the database to spot trends, identify questionable business practices and targets, and enforce the law.

Since 1997, Sentinel has collected tens of millions of consumer reports about fraud, identity theft, and

other consumer protection topics. During 2019, Sentinel received over 3.2 million consumer reports, which

the FTC has sorted into 29 top categories. The 2019 Consumer Sentinel Network Data Book (Sentinel Data

Book) has aggregated information about what consumers told us last year on the full range of fraud,

identity theft and other consumer protection topics. This year, Consumer Sentinel data is also available

online in an interactive format, with updates provided quarterly. The Sentinel Data Book is based on

unverified reports filed by consumers. The data is not based on a consumer survey. Sentinel has a five-year

data retention policy, with reports older than five years purged biannually.

In addition to taking consumer reports directly from people who call the FTC’s call center or report online,

Sentinel also includes reports filed with other federal, state, local, and international law enforcement

agencies, as well as other organizations, like the Better Business Bureau and Publishers Clearing House.

In 2019, the FTC was pleased to welcome the data contributions of Utilities United Against Scams. A full

listing of data contributors is available in Appendix A3 and A4. Non-government organizations that

contribute reports do not have access to Sentinel reports, as access is limited to law enforcement agencies.

For more information about the Consumer Sentinel Network, visit www.FTC.gov/Sentinel. Law enforcement

personnel may join Sentinel at Register.ConsumerSentinel.gov.
CONSUMER SENTINEL NETWORK DATA BOOK 2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 3

Inside the Numbers

Sentinel sorts consumer reports into 29 top categories. Appendices B1 – B3 describe the categories,

providing details, and three year figures. To reflect marketplace changes, new categories or

subcategories are created or deleted over time.

The Consumer Sentinel Network Data Book excludes the National Do Not Call Registry. A separate

report about these complaint statistics is available at: www.ftc.gov/data. The Sentinel Data Book also

excludes reports about unsolicited commercial email.

Consumers can report as much or as little detail as they wish when they file a report. For the Sentinel

Data Book graphics, percentages are based on the total number of Sentinel fraud, identity theft, and

other report types in 2019 in which consumers provided the information displayed on each chart.

Reports to Sentinel sometimes indicate money was lost, and sometimes indicate no money was lost.

Often, people make these reports after they experience something problematic in the marketplace,

avoid losing any money, and wish to alert others. Except where otherwise stated, numbers are based on

reports both from people who indicated a loss and people who did not.

Calculations of dollar amounts lost are based on reports in which consumers indicated they lost

between $1 and $999,999. Prior to 2017, reported “amount paid” included values of $0 to $999,999.

States and Metropolitan Areas are ranked based on the number of reports per 100,000 population.

State rankings are based on 2018 U.S. Census population estimates (Annual Estimates of the Resident

Population: April 1, 2010 to July 1, 2018). Metropolitan Area rankings are based on 2018 U.S. Census

population estimates (Annual Estimates of the Resident Population: April 1, 2010 to July 1, 2018).

This Sentinel Data Book identifies Metropolitan Areas (Metropolitan and Micropolitan Statistical Areas)

with a population of 100,000 or more except where otherwise noted. Metropolitan areas are defined by

Office of Management and Budget Bulletin No. 18-03, “Revised Delineations of Metropolitan Statistical

Areas, Micropolitan Statistical Areas, and Combined Statistical Areas, and Guidance on Uses of the

Delineations of These Areas” (April 10, 2018).

Numbers change over time. The Sentinel Data Book sorts consumer reports by year, based on the date

of the consumer’s report. Some data contributors transfer their complaints to Sentinel after the end of

the calendar year, and new data providers often contribute reports from prior years. As a result, the

total number of reports for 2019 will likely change during the next few months, and totals from previous

years may differ from prior Consumer Sentinel Network Data Books. The most up to date information

can be found online at ftc.gov/exploredata.
CONSUMER SENTINEL NETWORK DATA BOOK 2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 4

Executive Summary

Overview

in 2019, the Consumer Sentinel Network took in over 3.2 million reports, an increase from 2018.

 - Fraud: 1.7 million (53% of all reports)

 - Identity theft: 650,572 (20%)

 - Other: 0.9 million (28%)

In 2019, people filed more reports about Identity Theft (20.3% of all reports), in all its various forms,

than any other type of complaint. Imposter Scams, a subset of Fraud reports, followed close behind with

647,472 reports from consumers in 2019 (20.2% of all reports). Telephone and Mobile Services (6% of

all reports) rounded out the top three reports to Sentinel.

Fraud

There were over 647,000 imposter scam reports to Sentinel. Thirteen percent of those reported a dollar

loss, totaling nearly $667 million lost to imposter scams in 2019. These scams include, for example,

romance scams, people falsely claiming to be the government, a relative in distress, a well-known

business, or a technical support expert, to get a consumer’s money.

Of the 1.7 million fraud reports, 23% indicated money was lost. In 2019, people reported losing more

than $1.9 billion to fraud – an increase of $293 million over what was reported in 2018.

The median loss for all fraud reports in 2019 is $320. The median individual losses were highest in

these fraud categories:

 - Foreign Money Offers and Counterfeit Check Scams ($1,500)

 - Mortgage Foreclosure Relief and Debt Management ($1,290)

 - Business and Job Opportunities ($1,000)

Telephone was the method of contact for 74% of fraud reports with a contact method identified. Only

five percent of those people reported losing money to the scammer – but that 5% reported an

aggregate loss of $493 million, and a $1,000 median loss.

Wire transfers continue to be the most frequently reported payment method for fraud, with a reported

aggregate loss of $439 million.

Of people who reported their age, those aged 20-29 reported losing money to fraud in 33% of reports

filed with the FTC, while people aged 70 – 79 reported losing money in 13% of their reports and people

80 and over reported it in just 11% of their reports. But when they did experience a loss, people aged

70 and older reported much higher median losses than any other age group.

Identity Theft

Credit card fraud tops the list of identity theft reports in 2019. The FTC received more than 271,000

reports from people who said their information was misused on an existing account or to open a new

credit card account.

Military

Military consumers reported more than 58,000 fraud complaints, including over 35,000 imposter

scams that cost them over $27 million in 2019. Imposter scams were the largest single category of

reports from military consumers.

Top States

The states with the highest per capita rates of reported fraud in 2019 were Nevada, Florida, Delaware,

Maryland, and Georgia. For reported identity theft, the top states in 2019 were Georgia, Florida,

California, Texas, and Nevada.
SNAPSHOT MILLION

REPORTS

TOPTHREECATEGORIES

1IdentityTheft

2ImposterScams

3Telephone&MobileServices

reported

aloss

$1.9billlion

totalfraudlosses

$320

medianloss

Youngerpeople

reportedlosing

moneytofraud

moreoftenthan

olderpeople. 13%

33%

Age20-29

Age70-79

Butwhenpeople

aged70+hadaloss,

themedianloss

wasmuchhigher.

Age20-29 70-79 80+

$1,600

$448

$800

ImposterScams

$667million

reportedlost

$700medianloss

IdentityTheftReports

29%

TaxFraud

88%

Creditcard

newaccount

fraud

115,

813

FEDERALTRADECOMMISSION·ftc.gov/data

LOSTMONEY

PEOPLE

ABOUT

1in10

1.7millionfraudreports 23%

2019 3.2

CONSUMER

SENTINEL

NETWORK

DATABOOK2019
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 6

ThereportedfiguresexcludeNationalDoNotCallRegistrycomplaints.

Year #ofReports

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019 3,200,329

3,104,375

2,904,329

3,060,081

3,080,378

2,620,931

2,134,565

2,115,079

1,898,543

1,470,306

1,428,977

1,261,124

1,070,447

906,129

909,314

860,383

713,657

551,622

325,519

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019

1.90M

1.47M

1.43M

2.12M

2.13M

1.26M

0.33M

3.10M 3.20M 3.08M 3.06M

1.07M

0.55M

2.90M

2.62M

0.91M

0.91M

0.86M

0.71M

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

NumberofFraud,IdentityTheftandOtherReportsbyYear
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 7

Percentagesarebasedonthetotalnumberof2019Sentinelreports(3,200,329).7%ofthetotalwerecoded“Other(NoteinComments).”SeeAppendixB3.

Rank Category #ofReports %

1 IdentityTheft

2 ImposterScams

3 TelephoneandMobileServices

4 OnlineShoppingandNegativeReviews

5 CreditBureaus,InformationFurnishersandReportUsers

6 BanksandLenders

7 DebtCollection

8 Prizes,SweepstakesandLotteries

9 AutoRelated

10 InternetServices

11 HealthCare

12 CreditCards

13 TelevisionandElectronicMedia

14 Travel,VacationsandTimesharePlans

15 ForeignMoneyOffersandCounterfeitCheckScams

16 BusinessandJobOpportunities

17 HomeRepair,ImprovementandProducts

18 Education

19 AdvancePaymentsforCreditServices

20 InvestmentRelated

21 ComputerEquipmentandSoftware

22 MortgageForeclosureReliefandDebtManagement

23 MagazinesandBooks

24 OfficeSuppliesandServices

25 Grants

26 TaxPreparers

27 CharitableSolicitations

28 InternetAuction

29 FuneralServices

650,572 20.33%

647,472 20.23%

186,475 5.83%

173,785 5.43%

165,231 5.16%

149,457 4.67%

135,147 4.22%

124,841 3.90%

115,109 3.60%

78,848 2.46%

59,360 1.85%

54,150 1.69%

36,755 1.15%

34,695 1.08%

31,146 0.97%

28,629 0.89%

23,963 0.75%

20,485 0.64%

17,408 0.54%

16,708 0.52%

12,901 0.40%

10,605 0.33%

7,191 0.22%

5,406 0.17%

5,287 0.17%

4,096 0.13%

3,389 0.11%

1,795 0.06%

1,105 0.03%

ReportCategories

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 8

CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.TheFraudrankingsexcludesubcategoriesthatarenot

fraud.

Rank Category #ofReports

1 CreditBureaus,InformationFurnishersandReportUsers

2 BanksandLenders

3 DebtCollection

4 AutoRelated

5 CreditCards

6 TelevisionandElectronicMedia

7 HomeRepair,ImprovementandProducts

8 Education

9 ComputerEquipmentandSoftware

10 FuneralServices

165,231

149,457

135,147

115,109

54,150

36,755

23,963

20,485

12,901

1,105

OtherCategories

Rank TheftType #ofReports

1 CreditCardFraud

2 OtherIdentityTheft

3 LoanorLeaseFraud

4 PhoneorUtilitiesFraud

5 BankFraud

6 EmploymentorTax-RelatedFraud

7 GovernmentDocumentsorBenefitsFraud

271,823

215,682

104,699

83,535

58,723

45,564

23,052

IdentityTheftTypes

Rank Category #ofReports

%Reporting$

Loss

Total$Loss

Median$

Loss

1 ImposterScams

2 TelephoneandMobileServices

3 OnlineShoppingandNegativeReviews

4 Prizes,SweepstakesandLotteries

5 InternetServices

6 Travel,VacationsandTimesharePlans

7 ForeignMoneyOffersandCounterfeitCheckScams

8 BusinessandJobOpportunities

9 HealthCare

10 AdvancePaymentsforCreditServices

647,472 13% $667M $700

186,022 8% $30M $200

173,310 68% $136M $110

124,841 8% $121M $860

70,852 35% $56M $148

34,695 48% $105M $603

31,146 26% $34M $1,500

27,569 39% $85M $1,000

20,592 52% $8M $137

17,408 67% $23M $380

Top10FraudCategories

Fraud

IdentityTheft

Other

1,697,934(53.1%)

650,572(20.3%)

892,243(27.9%)

ReportType

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 9

ThereportedfiguresexcludeNationalDoNotCallRegistrycomplaints.

Year Fraud IdentityTheft Other

2001

2002

2003

2004

2005

2006

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019 892,243

1,174,324

1,231,036

1,432,433

1,429,676

762,021

685,352

632,428

577,835

399,160

441,836

325,705

305,570

236,243

216,042

203,176

167,051

146,862

101,963

650,572

444,358

370,917

398,356

490,085

332,545

290,098

369,958

279,191

251,074

278,360

314,587

259,314

246,214

255,687

246,909

215,240

161,977

86,250

1,697,934

1,495,292

1,304,503

1,231,563

1,165,393

1,526,365

1,159,115

1,112,693

1,041,517

820,072

708,781

620,832

505,563

423,672

437,585

410,298

331,366

242,783

137,306

NumberofReportsbyType

2002 2004 2006 2008 2010 2012 2014 2016 2018

0K

200K

400K

600K

800K

1,000K

1,200K

1,400K

1,600K

#ofReports NumberofReportsbyType

ReportType

Fraud

IdentityTheft

Other

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 10

Theamountlostisbasedonreportsinwhichconsumersindicatedtheylostbetween$1and$999,999.

AmountLost #ofReports

$1-$1,000

$1,001-$2,000

$2,001-$3,000

$3,001-$4,000

$4,001-$5,000

$5,001-$6,000

$6,001-$7,000

$7,001-$8,000

$8,001-$9,000

$9,001-$10,000

Morethan$10,000 23,434

2,872

1,820

2,625

2,852

3,834

6,779

8,590

16,161

36,202

283,419

AmountLost

$1-$100

$101-$200

$201-$300

$301-$400

$401-$500

$501-$600

$601-$700

$701-$800

$801-$900

$901-$1,000

107,438

51,454

31,280

21,636

20,164

13,280

12,002

9,782

9,572

6,811

ReportedFraudLossesin$1-$1,000Range

ReportedFraudLossesin$1-$10,000+Range

$320

Median$Loss

$1,901,064,357

Total$Loss

388,588(23%)

#ofReportswith$Loss

1,697,934

NumberofFraudReports

FraudReportsbyAmountLost

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 11

DatacontributorsMoneyGramInternationalandWesternUnionprovidedasignificantnumberofreports,whichmayaffectthedistributionofthereportedmethodsofpayment.

#ofReports Total$Loss

WireTransfer

CreditCards

Gift\ReloadCards

BankAccountDebit

Internet\Mobile

Cash\CashAdvance

Check

MoneyOrder

TelephoneBill

73,542

53,763

38,401

35,436

25,055

12,411

7,246

3,868

956

$439M

$135M

$103M

$120M

$89M

$84M

$72M

$23M

$2M

250,678(15%)

#ofReportswithPaymentMethod

1,697,934

NumberofFraudReports

FraudReportsbyPaymentMethod

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 12

ContactMethod #ofReports Total$Lost Median$Lost

Phone

Website\Others

E-mail

ConsumerInitiatedContact

Mail

Other $1,081

$1,000

$200

$400

$242

$1,000

$136M

$51M

$87M

$226M

$325M

$493M

21,319

31,928

50,805

92,323

99,215

821,862

NumberofReportsandAmountLostbyContactMethod

PercentageofallFraudReportswithaContactMethodidentified

Ofthosereports,thepercentagewithadollarlossreported

Phone

Website\Others

E-mail

ConsumerInitiatedContact

Mail

Other

74%

5%

48%

9%

32%

8%

56%

5%

13%

3%

35%

2%

1,117,452(66%)

#ofReportswithContactMethod

1,697,934

NumberofFraudReports

FraudReportsbyContactMethod

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 13

Ofthe1,697,934totalfraudreportsin2019,51%includedconsumerageinformation.

19andUnder 20-29 30-39 40-49 50-59 60-69 70-79 80andOver

$1,600

$200

$448

$379

$410

$500

$600

$800

15%

23%

40%

19%

26%

11%

13%

33%

PercentageReportingaFraudLossandMedianLossbyAge

PercentageReportingaFraud$Loss

Median$Lost

Percentagesarebasedonthetotalnumberof2019fraudreportsinwhichconsumersprovidedtheirage:858,299.

#ofReports

Total$Lost

19andUnder

20-29

30-39

40-49

50-59

60-69

70-79

80andOver

110,411(13%)

137,780(16%)

125,849(15%)

141,525(16%)

169,282(20%)

103,595(12%)

23,862(3%)

45,995(5%)

$124M

$168M

$178M

$186M

$223M

$150M

$14M

$72M

ReportedFraudsandLossesbyAge

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 14

TheftType TheftSubtype #ofReports

%Differencefrom

PreviousYear

CreditCardFraud NewAccounts

ExistingAccounts

LoanorLeaseFraud ApartmentorHouseRented

AutoLoan\Lease

Business\PersonalLoan

FederalStudentLoan

Non-FederalStudentLoan

RealEstateLoan

PhoneorUtilitiesFraud LandlineTelephone–ExistingAccounts

LandlineTelephone–NewAccounts

MobileTelephone–ExistingAccounts

MobileTelephone–NewAccounts

Utilities–ExistingAccounts

Utilities–NewAccounts

BankFraud DebitCards,ElectronicFundsTransfer,orACH

ExistingAccounts

NewAccounts

EmploymentorTax-Related

Fraud

EmploymentorWage-RelatedFraud

TaxFraud

GovernmentDocumentsor

BenefitsFraud

Driver'sLicenseIssued\Forged

GovernmentBenefitsAppliedFor\Received

OtherGovernmentDocumentsIssued\Forged

PassportIssued\Forged

OtherIdentityTheft EmailorSocialMedia

EvadingtheLaw

Insurance

MedicalServices

OnlineShoppingorPaymentAccount

Other

SecuritiesAccounts

-4%

+88%

31,022

246,763

+49%

+74%

+188%

+116%

+105%

+56%

7,706

11,025

14,633

43,919

38,561

8,508

+34%

+9%

+32%

+13%

+40%

+20%

29,591

1,449

44,208

5,630

10,854

1,737

+38%

-4%

+0%

27,129

12,520

23,226

-29%

-35%

27,454

19,835

+8%

+19%

-20%

+11%

757

6,710

12,896

5,007

+16%

+90%

+4%

+101%

+44%

+10%

+10%

2,183

166,875

10,694

27,742

5,306

4,886

10,356

IdentityTheftReportsbyType

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

Consumerscanreportmultipletypesofidentitytheft.In2019,18%ofidentitytheftreportsincludedmorethanonetypeofidentitytheft.
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 15

Thetopidentitythefttypescanvarybyyear.Thisgraphdepictsthetopthreetypesofidentitytheftreportedin2019andhowthosetypeschangedoverfiveyears.

2015 2016 2017 2018 2019

124,514

133,096

157,715

271,823

104,699

74,902

17,987

24,056

30,088

51,926

46,801 49,281 55,138

63,651

83,535

TopThreeIdentityTheftReportTypesbyYear

TheftType

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 16

TheftType

19and

Under

20-29 30-39 40-49 50-59 60-69 70-79

80and

Over

BankFraud

CreditCardFraud

EmploymentorTax-RelatedFraud

GovernmentDocumentsorBenefits

Fraud

LoanorLeaseFraud

OtherIdentityTheft

PhoneorUtilitiesFraud 518

1,160

272

957

567

1,991

1,107

1,998

3,704

1,162

1,803

1,221

6,990

3,000

5,343

10,569

4,475

2,860

3,265

19,269

6,985

9,654

21,613

11,320

3,358

5,094

34,394

9,265

15,929

39,086

23,156

3,948

6,744

55,672

10,790

25,755

56,068

33,868

4,710

10,298

74,572

12,952

18,594

34,303

20,217

3,362

9,897

43,440

10,523

997

2,348

920

1,054

7,072

1,680

1,752

IdentityTheftTypesbyAge

19andUnder

20-29

30-39

40-49

50-59

60-69

70-79

80andOver

110,769

170,255

122,752

14,211

77,350

44,679

17,161

5,687

IdentityTheftReportsbyAge

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

Ofthe650,572totalidentitytheftreportsin2019,87%includedconsumerageinformation.
Fraud,IdentityTheft,andOtherReportsbyMilitaryConsumers

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 17

Status #ofReports

#ofFraud

Reports

%Reporting

FraudLoss

TotalFraud

Loss

MedianFraud

Loss

ActiveDutyServiceMember

DependentChild\Other-ServiceMember

DependentSpouse-ServiceMember

InactiveReserve\NationalGuard

MilitaryRetiree\Veteran $807

$635

$616

$500

$600

$45M

$4M

$7M

$2M

$7M

14%

16%

11%

25%

18%

35,740

3,021

8,152

1,108

4,229

79,352

6,355

12,763

2,745

12,031

ReportsbyStatus

Ofthe123,102totalreportsfrommilitaryconsumersin2019,92%providedmilitarystatusinformation.

Branch #ofReports

#ofFraud

Reports

%Reporting

FraudLoss

TotalFraud

Loss

MedianFraud

Loss

U.S.AirForce

U.S.Army

U.S.CoastGuard

U.S.Marines

U.S.Navy $800

$799

$700

$800

$700

$12M

$6M

$1M

$29M

$13M

13%

16%

13%

15%

15%

11,305

4,682

989

23,937

9,927

43,775

8,918

1,704

40,604

16,424

ReportsbyBranch

Ofthe123,102totalreportsfrommilitaryconsumersin2019,91%providedmilitarybranchinformation.

Rank #ofReports

#ofFraud

Reports

%Reporting

FraudLoss

TotalFraud

Loss

Median

FraudLoss

Enlisted

Officer $599

$561

$10M

$13M

17%

20%

3,417

12,750

9,386

45,022

ReportsbyRank

Ofthe123,102totalreportsfrommilitaryconsumersin2019,44%providedinformationaboutrank.
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 18

Rank Category #ofReports

1 CreditBureaus,InformationFurnishersandReportUsers

2 BanksandLenders

3 DebtCollection

4 CreditCards

5 AutoRelated

6 HomeRepair,ImprovementandProducts

7 Education

8 TelevisionandElectronicMedia

9 ComputerEquipmentandSoftware

10 FuneralServices

7,400

6,861

6,734

2,687

2,163

816

750

412

67

15

OtherCategories

Fraud

IdentityTheft

Other

58,542

28,413

37,051

ReportsbyMilitaryConsumers

Rank TheftType #ofReports

1 CreditCardFraud

2 OtherIdentityTheft

3 BankFraud

4 PhoneorUtilitiesFraud

5 LoanorLeaseFraud

6 EmploymentorTax-RelatedFraud

7 GovernmentDocumentsorBenefitsFraud

10,251

7,770

4,958

4,590

3,483

2,304

2,279

IdentityTheftTypes

CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes.SeeAppendixB3.TheFraudrankingsexcludesubcategories

thatarenotfraud.

Rank Category

#of

Reports

%

Reporting

$Loss

Total$

Loss

Median$

Loss

1 ImposterScams

2 TelephoneandMobileServices

3 OnlineShoppingandNegativeReviews

4 Prizes,SweepstakesandLotteries

5 InternetServices

6 ForeignMoneyOffersandCounterfeitCheckScams

7 BusinessandJobOpportunities

8 MortgageForeclosureReliefandDebtManagement

9 Travel,VacationsandTimesharePlans

10 AdvancePaymentsforCreditServices

35,066 10% $27.4M $1,000

2,838 12% $1.3M $300

2,511 72% $1.8M $138

1,769 20% $7.8M $2,550

1,379 20% $1.3M $299

1,366 23% $1.9M $2,125

522 41% $5.2M $4,500

458 36% $0.6M $1,400

446 67% $4.9M $3,959

291 33% $0.7M $1,133

Top10FraudCategories

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

58,542

#ofFraudReports

$92M

Total$Loss

$894

Median$Loss

9,312(16%)

#ofReportswith$Loss
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 19

TheftType TheftSubtype #ofReports

%Differencefrom

PreviousYear

CreditCardFraud NewAccounts

ExistingAccounts

BankFraud DebitCards,ElectronicFundsTransfer,orACH

NewAccounts

ExistingAccounts

PhoneorUtilitiesFraud MobileTelephone–NewAccounts

Utilities–NewAccounts

LandlineTelephone–NewAccounts

MobileTelephone–ExistingAccounts

LandlineTelephone–ExistingAccounts

Utilities–ExistingAccounts

LoanorLeaseFraud Business\PersonalLoan

AutoLoan\Lease

Non-FederalStudentLoan

ApartmentorHouseRented

RealEstateLoan

FederalStudentLoan

EmploymentorTax-Related

Fraud

TaxFraud

EmploymentorWage-RelatedFraud

GovernmentDocumentsor

BenefitsFraud

GovernmentBenefitsAppliedFor\Received

OtherGovernmentDocumentsIssued\Forged

Driver'sLicenseIssued\Forged

PassportIssued\Forged

OtherIdentityTheft Other

OnlineShoppingorPaymentAccount

EmailorSocialMedia

MedicalServices

EvadingtheLaw

Insurance

SecuritiesAccounts

-17%

+8%

2,450

8,256

-15%

+23%

-22%

1,163

2,062

2,088

+2%

-12%

-3%

+19%

+1%

-1%

98

146

459

586

1,467

2,382

+60%

-13%

-3%

+49%

+39%

+22%

310

334

371

384

1,161

1,423

-56%

-31%

849

1,526

+40%

-4%

+9%

-11%

63

351

632

1,476

-4%

-12%

-5%

+17%

-1%

-1%

+52%

203

223

357

634

845

866

5,364

MilitaryConsumerIdentityTheftReportsbyType

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

Consumerscanreportmultipletypesofidentitytheft.In2019,20%ofMilitaryidentitytheftreportsincludedmorethanonetypeofidentitytheft.
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 20

©2020Mapbox©OpenStreetMap

StateRankings:FraudandOtherReports

©Mapbox©OSM ©Mapbox©OSM

Rank State

Reportsper

100KPopulation

#ofReports

1 Nevada

2 Florida

3 Delaware

4 Maryland

5 Georgia

6 Arizona

7 Oregon

8 Colorado

9 Virginia

10 SouthCarolina

11 Washington

12 NewYork

13 Missouri

14 NorthCarolina

15 NewJersey

16 Tennessee

17 Pennsylvania

18 Ohio

19 Connecticut

20 NewHampshire

21 California

22 Alabama

23 Texas

24 Illinois

25 Montana

26 NewMexico

905 27,463

835 177,838

820 7,928

770 46,503

752 79,083

711 50,964

685 28,711

673 38,303

672 57,202

662 33,675

658 49,601

656 128,208

650 39,843

649 67,350

638 56,880

636 43,087

635 81,284

624 72,903

623 22,250

623 8,447

616 243,620

613 29,986

597 171,242

585 74,575

571 6,064

570 11,948

Rank State

Reportsper

100KPopulation

#ofReports

27 WestVirginia

28 Michigan

29 Massachusetts

30 RhodeIsland

31 Utah

32 Kansas

33 Wisconsin

34 Idaho

35 Minnesota

36 Louisiana

37 Kentucky

38 Maine

39 Indiana

40 Arkansas

41 Mississippi

42 Alaska

43 Hawaii

44 Vermont

45 Wyoming

46 Nebraska

47 Oklahoma

48 Iowa

49 NorthDakota

50 SouthDakota

564 10,190

557 55,683

553 38,170

547 5,779

545 17,228

544 15,852

544 31,610

539 9,460

539 30,246

534 24,884

529 23,645

527 7,055

517 34,622

509 15,351

504 15,041

502 3,701

497 7,056

495 3,102

481 2,778

476 9,179

475 18,738

474 14,949

377 2,867

366 3,227

DistrictofColumbia

PuertoRico 3,751

7,659

117

1,090

TheDistrictofColumbiaandPuertoRicoareincludedinthetablebutarenotranked.Statesarerankedbasedonthenumberofreportsper100,000population.Population

estimatesarebasedon2018U.S.Censuspopulationestimates.Rankingexcludesstate-specificdatacontributorreports.
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 21

©2020Mapbox©OpenStreetMap

StateRankings:IdentityTheftReports

©Mapbox©OSM ©Mapbox©OSM

RankState

Reportsper

100KPopulation

#ofReports

1 Georgia

2 Florida

3 California

4 Texas

5 Nevada

6 Louisiana

7 Delaware

8 SouthCarolina

9 Maryland

10 NewJersey

11 NewYork

12 Illinois

13 NorthCarolina

14 Alabama

15 Pennsylvania

16 Mississippi

17 Tennessee

18 Arkansas

19 Arizona

20 Utah

21 Michigan

22 Connecticut

23 Massachusetts

24 Missouri

25 Virginia

26 Ohio

427 44,888

304 64,842

257 101,639

256 73,553

256 7,757

227 10,582

226 2,188

213 10,851

210 12,675

205 18,220

186 36,337

182 23,139

179 18,584

173 8,454

163 20,899

158 4,714

158 10,664

150 4,525

150 10,744

149 4,702

135 13,532

128 4,564

125 8,606

121 7,406

121 10,284

118 13,788

RankState

Reportsper

100KPopulation

#ofReports

27 Colorado

28 RhodeIsland

29 NewMexico

30 NewHampshire

31 Oregon

32 Indiana

33 Hawaii

34 Washington

35 Oklahoma

36 Wisconsin

37 Idaho

38 Minnesota

39 Kansas

40 Alaska

41 Nebraska

42 Kentucky

43 Montana

44 Iowa

45 Maine

46 NorthDakota

47 WestVirginia

48 Wyoming

49 Vermont

50 SouthDakota

110 6,272

108 1,146

100 2,088

96 1,302

96 4,005

95 6,386

95 1,347

94 7,110

94 3,706

86 5,023

81 1,420

80 4,499

78 2,273

73 539

68 1,320

67 2,977

67 707

61 1,910

60 807

59 448

59 1,061

55 319

54 338

47 411

DistrictofColumbia

PuertoRico 1,621

1,550

51

221

TheDistrictofColumbiaandPuertoRicoareincludedinthetablebutarenotranked.Statesarerankedbasedonthenumberofreportsper100,000population.Population

estimatesarebasedon2018U.S.Censuspopulationestimates.
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 22

Alabama

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

DebtCollection

BanksandLenders

OnlineShoppingand

NegativeReviews

AutoRelated

InternetServices

22%

18%

7%

7%

6%

6%

5%

4%

3%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

38%

38%

25%

13%

8%

TopIdentityTheftTypes

Fraud&OtherReports

29,986

TotalFraud&OtherReports

$13.0M

TotalFraudLosses

$299

MedianFraudLosses

22nd

StateRank

(Reportsper100KPopulation)

14th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

8,454

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromAlabamaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

451

Reportsper100KPopulation

717

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 23

Alaska

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

OnlineShoppingand

NegativeReviews

BanksandLenders

AutoRelated

DebtCollection

InternetServices

HealthCare

23%

13%

9%

8%

6%

4%

3%

3%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

35%

32%

18%

13%

10%

TopIdentityTheftTypes

Fraud&OtherReports

3,701

TotalFraud&OtherReports

$5.2M

TotalFraudLosses

$300

MedianFraudLosses

42nd

StateRank

(Reportsper100KPopulation)

40th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

539

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromAlaskaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheAlaska

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

512

Reportsper100KPopulation

512

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 24

Arizona

ImposterScams

IdentityTheft

TelephoneandMobile

Services

BanksandLenders

DebtCollection

AutoRelated

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

19%

17%

9%

5%

5%

4%

4%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

LoanorLeaseFraud

38%

29%

14%

14%

13%

TopIdentityTheftTypes

Fraud&OtherReports

50,964

TotalFraud&OtherReports

$29.7M

TotalFraudLosses

$346

MedianFraudLosses

6th

StateRank

(Reportsper100KPopulation)

19th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

10,744

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromArizonaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

332

Reportsper100KPopulation

803

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 25

Arkansas

IdentityTheft

ImposterScams

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

DebtCollection

OnlineShoppingand

NegativeReviews

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

AutoRelated

InternetServices

23%

19%

7%

6%

5%

5%

4%

4%

3%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

47%

27%

16%

12%

9%

TopIdentityTheftTypes

Fraud&OtherReports

15,351

TotalFraud&OtherReports

$9.6M

TotalFraudLosses

$260

MedianFraudLosses

40th

StateRank

(Reportsper100KPopulation)

18th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

4,525

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromArkansasconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

405

Reportsper100KPopulation

750

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 26

California

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

BanksandLenders

OnlineShoppingand

NegativeReviews

DebtCollection

AutoRelated

InternetServices

Prizes,Sweepstakesand

Lotteries

29%

18%

6%

5%

5%

5%

4%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

51%

29%

12%

9%

8%

TopIdentityTheftTypes

Fraud&OtherReports

243,620

TotalFraud&OtherReports

$187.1M

TotalFraudLosses

$375

MedianFraudLosses

21st

StateRank

(Reportsper100KPopulation)

3rd

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

101,639

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromCaliforniaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

296

Reportsper100KPopulation

705

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 27

Colorado

ImposterScams

IdentityTheft

TelephoneandMobile

Services

OnlineShoppingand

NegativeReviews

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

DebtCollection

Prizes,Sweepstakesand

Lotteries

InternetServices

22%

14%

7%

6%

5%

4%

4%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

41%

23%

15%

14%

12%

TopIdentityTheftTypes

Fraud&OtherReports

38,303

TotalFraud&OtherReports

$28.7M

TotalFraudLosses

$303

MedianFraudLosses

8th

StateRank

(Reportsper100KPopulation)

27th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

6,272

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromColoradoconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheColorado

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

503

Reportsper100KPopulation

701

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 28

Connecticut

ImposterScams

IdentityTheft

BanksandLenders

TelephoneandMobile

Services

OnlineShoppingand

NegativeReviews

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

InternetServices

DebtCollection

Prizes,Sweepstakesand

Lotteries

22%

17%

6%

5%

5%

5%

5%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

46%

21%

18%

13%

11%

TopIdentityTheftTypes

Fraud&OtherReports

22,250

TotalFraud&OtherReports

$13.8M

TotalFraudLosses

$277

MedianFraudLosses

19th

StateRank

(Reportsper100KPopulation)

22nd

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

4,564

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromConnecticutconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

513

Reportsper100KPopulation

630

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 29

Delaware

IdentityTheft

ImposterScams

TelephoneandMobile

Services

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

OnlineShoppingand

NegativeReviews

DebtCollection

Prizes,Sweepstakesand

Lotteries

AutoRelated

InternetServices

22%

18%

6%

6%

5%

5%

5%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

LoanorLeaseFraud

BankFraud

38%

27%

21%

16%

14%

TopIdentityTheftTypes

Fraud&OtherReports

7,928

TotalFraud&OtherReports

$5.7M

TotalFraudLosses

$338

MedianFraudLosses

3rd

StateRank

(Reportsper100KPopulation)

7th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

2,188

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromDelawareconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

582

Reportsper100KPopulation

721

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 30

DistrictofColumbia

ImposterScams

IdentityTheft

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

DebtCollection

OnlineShoppingand

NegativeReviews

AutoRelated

CreditCards

InternetServices

19%

17%

7%

7%

6%

5%

5%

3%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

38%

34%

16%

15%

9%

TopIdentityTheftTypes

Fraud&OtherReports

7,659

TotalFraud&OtherReports

$3.5M

TotalFraudLosses

$295

MedianFraudLosses

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,550

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromDistrictofColumbiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.

785

Reportsper100KPopulation

785

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 31

Florida

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

DebtCollection

TelephoneandMobile

Services

BanksandLenders

AutoRelated

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

InternetServices

27%

15%

10%

6%

5%

5%

4%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

51%

30%

15%

12%

8%

TopIdentityTheftTypes

Fraud&OtherReports

177,838

TotalFraud&OtherReports

$89.6M

TotalFraudLosses

$329

MedianFraudLosses

2nd

StateRank

(Reportsper100KPopulation)

2nd

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

64,842

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromFloridaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

605

Reportsper100KPopulation

1,131

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 32

Georgia

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

DebtCollection

BanksandLenders

TelephoneandMobile

Services

AutoRelated

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

CreditCards

36%

11%

9%

6%

5%

5%

4%

3%

2%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

43%

42%

22%

11%

5%

TopIdentityTheftTypes

Fraud&OtherReports

79,083

TotalFraud&OtherReports

$32.2M

TotalFraudLosses

$294

MedianFraudLosses

5th

StateRank

(Reportsper100KPopulation)

1st

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

44,888

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromGeorgiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

387

Reportsper100KPopulation

866

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 33

Hawaii

ImposterScams

IdentityTheft

TelephoneandMobile

Services

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

InternetServices

AutoRelated

DebtCollection

18%

16%

8%

7%

6%

5%

5%

3%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

46%

30%

14%

13%

9%

TopIdentityTheftTypes

Fraud&OtherReports

7,056

TotalFraud&OtherReports

$6.1M

TotalFraudLosses

$399

MedianFraudLosses

43rd

StateRank

(Reportsper100KPopulation)

33rd

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,347

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromHawaiiconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheHawaii

OfficeofConsumerProtection.Consumerscanreportmultipletypesofidentitytheft.

458

Reportsper100KPopulation

559

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 34

Idaho

ImposterScams

IdentityTheft

TelephoneandMobile

Services

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

BanksandLenders

DebtCollection

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

InternetServices

25%

13%

7%

6%

5%

4%

4%

3%

3%

3%

TopTenReportCategories

CreditCardFraud

BankFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

LoanorLeaseFraud

32%

31%

23%

10%

10%

TopIdentityTheftTypes

Fraud&OtherReports

9,460

TotalFraud&OtherReports

$7.3M

TotalFraudLosses

$332

MedianFraudLosses

34th

StateRank

(Reportsper100KPopulation)

37th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,420

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromIdahoconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheIdaho

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

334

Reportsper100KPopulation

593

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 35

Illinois

IdentityTheft

ImposterScams

TelephoneandMobile

Services

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

OnlineShoppingand

NegativeReviews

AutoRelated

DebtCollection

Prizes,Sweepstakesand

Lotteries

InternetServices

24%

17%

7%

6%

6%

5%

4%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

40%

32%

16%

16%

10%

TopIdentityTheftTypes

Fraud&OtherReports

74,575

TotalFraud&OtherReports

$35.3M

TotalFraudLosses

$254

MedianFraudLosses

24th

StateRank

(Reportsper100KPopulation)

12th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

23,139

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromIllinoisconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

414

Reportsper100KPopulation

716

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 36

Indiana

ImposterScams

IdentityTheft

TelephoneandMobile

Services

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

DebtCollection

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

22%

16%

6%

6%

6%

5%

5%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

LoanorLeaseFraud

BankFraud

35%

33%

15%

13%

11%

TopIdentityTheftTypes

Fraud&OtherReports

34,622

TotalFraud&OtherReports

$15.8M

TotalFraudLosses

$270

MedianFraudLosses

39th

StateRank

(Reportsper100KPopulation)

32nd

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

6,386

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromIndianaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheIndiana

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

379

Reportsper100KPopulation

620

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 37

Iowa

ImposterScams

IdentityTheft

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

OnlineShoppingand

NegativeReviews

DebtCollection

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

28%

11%

7%

6%

6%

4%

4%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

36%

27%

18%

15%

11%

TopIdentityTheftTypes

Fraud&OtherReports

14,949

TotalFraud&OtherReports

$9.2M

TotalFraudLosses

$269

MedianFraudLosses

48th

StateRank

(Reportsper100KPopulation)

44th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,910

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromIowaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheIowa

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

387

Reportsper100KPopulation

583

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 38

Kansas

ImposterScams

IdentityTheft

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

OnlineShoppingand

NegativeReviews

DebtCollection

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

HealthCare

24%

13%

7%

7%

6%

5%

4%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

41%

25%

17%

15%

12%

TopIdentityTheftTypes

Fraud&OtherReports

15,852

TotalFraud&OtherReports

$10.0M

TotalFraudLosses

$300

MedianFraudLosses

32nd

StateRank

(Reportsper100KPopulation)

39th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

2,273

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromKansasconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

470

Reportsper100KPopulation

644

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 39

Kentucky

ImposterScams

IdentityTheft

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

OnlineShoppingand

NegativeReviews

BanksandLenders

DebtCollection

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

23%

11%

8%

7%

6%

5%

4%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

37%

28%

15%

14%

12%

TopIdentityTheftTypes

Fraud&OtherReports

23,645

TotalFraud&OtherReports

$10.5M

TotalFraudLosses

$250

MedianFraudLosses

37th

StateRank

(Reportsper100KPopulation)

42nd

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

2,977

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromKentuckyconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

443

Reportsper100KPopulation

620

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 40

Louisiana

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

DebtCollection

BanksandLenders

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

AutoRelated

InternetServices

30%

15%

9%

5%

5%

4%

4%

4%

3%

1%

TopTenReportCategories

OtherIdentityTheft

LoanorLeaseFraud

CreditCardFraud

PhoneorUtilitiesFraud

BankFraud

42%

32%

30%

15%

6%

TopIdentityTheftTypes

Fraud&OtherReports

24,884

TotalFraud&OtherReports

$11.2M

TotalFraudLosses

$300

MedianFraudLosses

36th

StateRank

(Reportsper100KPopulation)

6th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

10,582

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromLouisianaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

LouisianaAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

372

Reportsper100KPopulation

613

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 41

Maine

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

OnlineShoppingand

NegativeReviews

TelephoneandMobile

Services

BanksandLenders

DebtCollection

AutoRelated

InternetServices

HealthCare

25%

10%

8%

7%

6%

5%

5%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

EmploymentorTax-RelatedFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

BankFraud

29%

24%

16%

14%

13%

TopIdentityTheftTypes

Fraud&OtherReports

7,055

TotalFraud&OtherReports

$3.3M

TotalFraudLosses

$250

MedianFraudLosses

38th

StateRank

(Reportsper100KPopulation)

45th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

807

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromMaineconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheMaine

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

444

Reportsper100KPopulation

556

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 42

Maryland

IdentityTheft

ImposterScams

BanksandLenders

TelephoneandMobile

Services

CreditBureaus,Information

FurnishersandReportUsers

OnlineShoppingand

NegativeReviews

DebtCollection

AutoRelated

Prizes,Sweepstakesand

Lotteries

InternetServices

21%

18%

6%

6%

5%

5%

4%

4%

4%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

40%

37%

16%

16%

10%

TopIdentityTheftTypes

Fraud&OtherReports

46,503

TotalFraud&OtherReports

$27.7M

TotalFraudLosses

$335

MedianFraudLosses

4th

StateRank

(Reportsper100KPopulation)

9th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

12,675

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromMarylandconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

513

Reportsper100KPopulation

785

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 43

Massachusetts

ImposterScams

IdentityTheft

OnlineShoppingand

NegativeReviews

TelephoneandMobile

Services

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

Prizes,Sweepstakesand

Lotteries

DebtCollection

InternetServices

23%

18%

7%

6%

6%

4%

3%

3%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

BankFraud

EmploymentorTax-RelatedFraud

39%

35%

12%

12%

7%

TopIdentityTheftTypes

Fraud&OtherReports

38,170

TotalFraud&OtherReports

$25.7M

TotalFraudLosses

$288

MedianFraudLosses

29th

StateRank

(Reportsper100KPopulation)

23rd

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

8,606

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromMassachusettsconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

MassachusettsAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

476

Reportsper100KPopulation

559

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 44

Michigan

ImposterScams

IdentityTheft

TelephoneandMobile

Services

DebtCollection

OnlineShoppingand

NegativeReviews

BanksandLenders

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

InternetServices

20%

20%

6%

6%

6%

5%

4%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

LoanorLeaseFraud

BankFraud

35%

30%

23%

12%

10%

TopIdentityTheftTypes

Fraud&OtherReports

55,683

TotalFraud&OtherReports

$26.9M

TotalFraudLosses

$250

MedianFraudLosses

28th

StateRank

(Reportsper100KPopulation)

21st

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

13,532

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromMichiganconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

MichiganAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

342

Reportsper100KPopulation

597

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 45

Minnesota

ImposterScams

IdentityTheft

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

OnlineShoppingand

NegativeReviews

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

DebtCollection

InternetServices

AutoRelated

23%

13%

7%

6%

6%

5%

3%

3%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

50%

21%

15%

13%

9%

TopIdentityTheftTypes

Fraud&OtherReports

30,246

TotalFraud&OtherReports

$18.5M

TotalFraudLosses

$300

MedianFraudLosses

35th

StateRank

(Reportsper100KPopulation)

38th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

4,499

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromMinnesotaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

314

Reportsper100KPopulation

565

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 46

Mississippi

IdentityTheft

ImposterScams

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

DebtCollection

OnlineShoppingand

NegativeReviews

AutoRelated

InternetServices

24%

16%

8%

6%

6%

5%

5%

5%

3%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

42%

33%

27%

11%

8%

TopIdentityTheftTypes

Fraud&OtherReports

15,041

TotalFraud&OtherReports

$7.6M

TotalFraudLosses

$276

MedianFraudLosses

41st

StateRank

(Reportsper100KPopulation)

16th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

4,714

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromMississippiconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

MississippiAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

397

Reportsper100KPopulation

750

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 47

Missouri

ImposterScams

IdentityTheft

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

DebtCollection

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

AutoRelated

BanksandLenders

InternetServices

19%

16%

7%

7%

5%

5%

5%

5%

5%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

34%

34%

18%

16%

14%

TopIdentityTheftTypes

Fraud&OtherReports

39,843

TotalFraud&OtherReports

$20.8M

TotalFraudLosses

$255

MedianFraudLosses

13th

StateRank

(Reportsper100KPopulation)

24th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

7,406

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromMissouriconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

468

Reportsper100KPopulation

716

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 48

Montana

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

OnlineShoppingand

NegativeReviews

DebtCollection

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

InternetServices

26%

10%

10%

7%

6%

4%

4%

3%

3%

2%

TopTenReportCategories

CreditCardFraud

PhoneorUtilitiesFraud

OtherIdentityTheft

BankFraud

EmploymentorTax-RelatedFraud

35%

26%

23%

13%

9%

TopIdentityTheftTypes

Fraud&OtherReports

6,064

TotalFraud&OtherReports

$3.6M

TotalFraudLosses

$300

MedianFraudLosses

25th

StateRank

(Reportsper100KPopulation)

43rd

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

707

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromMontanaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheMontana

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

458

Reportsper100KPopulation

625

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 49

Nebraska

ImposterScams

IdentityTheft

TelephoneandMobile

Services

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

BanksandLenders

DebtCollection

AutoRelated

InternetServices

HealthCare

24%

13%

9%

6%

6%

4%

4%

3%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

EmploymentorTax-RelatedFraud

PhoneorUtilitiesFraud

35%

25%

18%

16%

15%

TopIdentityTheftTypes

Fraud&OtherReports

9,179

TotalFraud&OtherReports

$4.4M

TotalFraudLosses

$300

MedianFraudLosses

46th

StateRank

(Reportsper100KPopulation)

41st

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,320

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromNebraskaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

NebraskaAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

387

Reportsper100KPopulation

542

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 50

Nevada

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

DebtCollection

BanksandLenders

AutoRelated

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

InternetServices

22%

19%

8%

6%

5%

5%

4%

4%

2%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

42%

37%

14%

10%

9%

TopIdentityTheftTypes

Fraud&OtherReports

27,463

TotalFraud&OtherReports

$15.2M

TotalFraudLosses

$395

MedianFraudLosses

1st

StateRank

(Reportsper100KPopulation)

5th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

7,757

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromNevadaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheNevada

AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

813

Reportsper100KPopulation

912

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 51

NewHampshire

ImposterScams

IdentityTheft

OnlineShoppingand

NegativeReviews

TelephoneandMobile

Services

BanksandLenders

AutoRelated

Prizes,Sweepstakesand

Lotteries

DebtCollection

InternetServices

CreditBureaus,Information

FurnishersandReportUsers

24%

13%

7%

7%

5%

5%

4%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

PhoneorUtilitiesFraud

OtherIdentityTheft

BankFraud

LoanorLeaseFraud

46%

26%

19%

12%

6%

TopIdentityTheftTypes

Fraud&OtherReports

8,447

TotalFraud&OtherReports

$5.1M

TotalFraudLosses

$260

MedianFraudLosses

20th

StateRank

(Reportsper100KPopulation)

30th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,302

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromNewHampshireconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof

identitytheft.

529

Reportsper100KPopulation

624

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 52

NewJersey

IdentityTheft

ImposterScams

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

OnlineShoppingand

NegativeReviews

TelephoneandMobile

Services

DebtCollection

AutoRelated

Prizes,Sweepstakesand

Lotteries

CreditCards

24%

17%

6%

6%

5%

5%

4%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

54%

24%

13%

13%

8%

TopIdentityTheftTypes

Fraud&OtherReports

56,880

TotalFraud&OtherReports

$32.7M

TotalFraudLosses

$305

MedianFraudLosses

15th

StateRank

(Reportsper100KPopulation)

10th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

18,220

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromNewJerseyconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

472

Reportsper100KPopulation

673

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 53

NewMexico

ImposterScams

IdentityTheft

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

OnlineShoppingand

NegativeReviews

DebtCollection

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

HealthCare

24%

15%

7%

6%

5%

5%

5%

4%

4%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

EmploymentorTax-RelatedFraud

PhoneorUtilitiesFraud

34%

25%

17%

15%

13%

TopIdentityTheftTypes

Fraud&OtherReports

11,948

TotalFraud&OtherReports

$11.2M

TotalFraudLosses

$390

MedianFraudLosses

26th

StateRank

(Reportsper100KPopulation)

29th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

2,088

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromNewMexicoconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

386

Reportsper100KPopulation

722

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 54

NewYork

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

OnlineShoppingand

NegativeReviews

BanksandLenders

TelephoneandMobile

Services

DebtCollection

AutoRelated

InternetServices

Prizes,Sweepstakesand

Lotteries

22%

20%

7%

5%

5%

5%

4%

3%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

LoanorLeaseFraud

BankFraud

52%

25%

13%

12%

10%

TopIdentityTheftTypes

Fraud&OtherReports

128,208

TotalFraud&OtherReports

$82.6M

TotalFraudLosses

$300

MedianFraudLosses

12th

StateRank

(Reportsper100KPopulation)

11th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

36,337

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromNewYorkconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheNew

YorkAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

437

Reportsper100KPopulation

671

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 55

NorthCarolina

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

BanksandLenders

OnlineShoppingand

NegativeReviews

DebtCollection

AutoRelated

InternetServices

22%

18%

7%

6%

5%

5%

5%

4%

4%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

41%

37%

18%

13%

7%

TopIdentityTheftTypes

Fraud&OtherReports

67,350

TotalFraud&OtherReports

$31.6M

TotalFraudLosses

$300

MedianFraudLosses

14th

StateRank

(Reportsper100KPopulation)

13th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

18,584

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromNorthCarolinaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

NorthCarolinaDepartmentofJustice.Consumerscanreportmultipletypesofidentitytheft.

362

Reportsper100KPopulation

760

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 56

NorthDakota

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

OnlineShoppingand

NegativeReviews

TelephoneandMobile

Services

DebtCollection

BanksandLenders

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

InternetServices

23%

14%

8%

7%

6%

5%

4%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

43%

23%

16%

15%

15%

TopIdentityTheftTypes

Fraud&OtherReports

2,867

TotalFraud&OtherReports

$2.7M

TotalFraudLosses

$384

MedianFraudLosses

49th

StateRank

(Reportsper100KPopulation)

46th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

448

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromNorthDakotaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

314

Reportsper100KPopulation

399

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 57

Ohio

ImposterScams

IdentityTheft

TelephoneandMobile

Services

DebtCollection

Prizes,Sweepstakesand

Lotteries

OnlineShoppingand

NegativeReviews

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

19%

16%

6%

6%

5%

5%

5%

5%

5%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

LoanorLeaseFraud

BankFraud

41%

30%

17%

14%

11%

TopIdentityTheftTypes

Fraud&OtherReports

72,903

TotalFraud&OtherReports

$32.0M

TotalFraudLosses

$240

MedianFraudLosses

18th

StateRank

(Reportsper100KPopulation)

26th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

13,788

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromOhioconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheOhioAttorney

General.Consumerscanreportmultipletypesofidentitytheft.

454

Reportsper100KPopulation

714

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 58

Oklahoma

ImposterScams

IdentityTheft

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

DebtCollection

OnlineShoppingand

NegativeReviews

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

22%

17%

8%

7%

5%

5%

5%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

35%

28%

15%

13%

12%

TopIdentityTheftTypes

Fraud&OtherReports

18,738

TotalFraud&OtherReports

$10.3M

TotalFraudLosses

$268

MedianFraudLosses

47th

StateRank

(Reportsper100KPopulation)

35th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

3,706

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromOklahomaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

405

Reportsper100KPopulation

498

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 59

Oregon

ImposterScams

IdentityTheft

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

OnlineShoppingand

NegativeReviews

BanksandLenders

InternetServices

DebtCollection

AutoRelated

HealthCare

27%

12%

7%

6%

6%

5%

4%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

BankFraud

EmploymentorTax-RelatedFraud

38%

23%

21%

16%

9%

TopIdentityTheftTypes

Fraud&OtherReports

28,711

TotalFraud&OtherReports

$15.5M

TotalFraudLosses

$250

MedianFraudLosses

7th

StateRank

(Reportsper100KPopulation)

31st

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

4,005

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromOregonconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheOregon

DepartmentofJustice.Consumerscanreportmultipletypesofidentitytheft.

549

Reportsper100KPopulation

701

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 60

Pennsylvania

IdentityTheft

ImposterScams

TelephoneandMobile

Services

OnlineShoppingand

NegativeReviews

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

Prizes,Sweepstakesand

Lotteries

DebtCollection

AutoRelated

InternetServices

20%

19%

6%

6%

6%

5%

4%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

LoanorLeaseFraud

BankFraud

39%

32%

16%

14%

10%

TopIdentityTheftTypes

Fraud&OtherReports

81,284

TotalFraud&OtherReports

$36.7M

TotalFraudLosses

$252

MedianFraudLosses

17th

StateRank

(Reportsper100KPopulation)

15th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

20,899

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromPennsylvaniaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

PennsylvaniaAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

364

Reportsper100KPopulation

823

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 61

PuertoRico

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

OnlineShoppingand

NegativeReviews

BanksandLenders

DebtCollection

AdvancePaymentsforCredit

Services

TelephoneandMobile

Services

CreditCards

Education

30%

17%

7%

5%

5%

3%

3%

3%

2%

2%

TopTenReportCategories

EmploymentorTax-RelatedFraud

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

LoanorLeaseFraud

38%

23%

19%

16%

8%

TopIdentityTheftTypes

Fraud&OtherReports

3,751

TotalFraud&OtherReports

$3.9M

TotalFraudLosses

$308

MedianFraudLosses

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,621

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromPuertoRicoconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

83

Reportsper100KPopulation

126

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 62

RhodeIsland

ImposterScams

IdentityTheft

OnlineShoppingand

NegativeReviews

BanksandLenders

TelephoneandMobile

Services

DebtCollection

Prizes,Sweepstakesand

Lotteries

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

InternetServices

22%

17%

6%

6%

5%

4%

4%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

BankFraud

LoanorLeaseFraud

40%

28%

17%

12%

9%

TopIdentityTheftTypes

Fraud&OtherReports

5,779

TotalFraud&OtherReports

$2.3M

TotalFraudLosses

$257

MedianFraudLosses

30th

StateRank

(Reportsper100KPopulation)

28th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,146

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromRhodeIslandconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

516

Reportsper100KPopulation

516

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 63

SouthCarolina

IdentityTheft

ImposterScams

DebtCollection

CreditBureaus,Information

FurnishersandReportUsers

BanksandLenders

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

OnlineShoppingand

NegativeReviews

AutoRelated

HealthCare

24%

16%

7%

7%

5%

5%

5%

4%

4%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

44%

34%

23%

14%

7%

TopIdentityTheftTypes

Fraud&OtherReports

33,675

TotalFraud&OtherReports

$16.1M

TotalFraudLosses

$297

MedianFraudLosses

10th

StateRank

(Reportsper100KPopulation)

8th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

10,851

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromSouthCarolinaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

SouthCarolinaDepartmentofConsumerAffairs.Consumerscanreportmultipletypesofidentitytheft.

550

Reportsper100KPopulation

776

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 64

SouthDakota

ImposterScams

IdentityTheft

OnlineShoppingand

NegativeReviews

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

BanksandLenders

DebtCollection

AutoRelated

InternetServices

CreditCards

22%

11%

8%

7%

7%

5%

4%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

PhoneorUtilitiesFraud

OtherIdentityTheft

BankFraud

EmploymentorTax-RelatedFraud

39%

20%

20%

13%

9%

TopIdentityTheftTypes

Fraud&OtherReports

3,227

TotalFraud&OtherReports

$1.5M

TotalFraudLosses

$251

MedianFraudLosses

50th

StateRank

(Reportsper100KPopulation)

50th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

411

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromSouthDakotaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

387

Reportsper100KPopulation

467

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 65

Tennessee

IdentityTheft

ImposterScams

TelephoneandMobile

Services

CreditBureaus,Information

FurnishersandReportUsers

DebtCollection

Prizes,Sweepstakesand

Lotteries

BanksandLenders

OnlineShoppingand

NegativeReviews

AutoRelated

InternetServices

20%

18%

6%

6%

5%

5%

5%

5%

4%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

44%

32%

18%

12%

10%

TopIdentityTheftTypes

Fraud&OtherReports

43,087

TotalFraud&OtherReports

$20.6M

TotalFraudLosses

$275

MedianFraudLosses

16th

StateRank

(Reportsper100KPopulation)

17th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

10,664

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromTennesseeconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

TennesseeDepartmentofCommerceandInsurance,ConsumerAffairsDivision.Consumerscanreportmultipletypesofidentitytheft.

489

Reportsper100KPopulation

750

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 66

Texas

IdentityTheft

ImposterScams

DebtCollection

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

BanksandLenders

OnlineShoppingand

NegativeReviews

AutoRelated

Prizes,Sweepstakesand

Lotteries

InternetServices

30%

15%

6%

6%

5%

4%

4%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

37%

35%

26%

14%

7%

TopIdentityTheftTypes

Fraud&OtherReports

171,242

TotalFraud&OtherReports

$100.9M

TotalFraudLosses

$332

MedianFraudLosses

23rd

StateRank

(Reportsper100KPopulation)

4th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

73,553

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromTexasconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

224

Reportsper100KPopulation

679

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 67

Utah

IdentityTheft

ImposterScams

CreditBureaus,Information

FurnishersandReportUsers

TelephoneandMobile

Services

Prizes,Sweepstakesand

Lotteries

OnlineShoppingand

NegativeReviews

DebtCollection

BanksandLenders

AutoRelated

InternetServices

21%

17%

10%

7%

5%

5%

4%

4%

3%

2%

TopTenReportCategories

OtherIdentityTheft

CreditCardFraud

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

42%

41%

25%

11%

9%

TopIdentityTheftTypes

Fraud&OtherReports

17,228

TotalFraud&OtherReports

$9.1M

TotalFraudLosses

$300

MedianFraudLosses

31st

StateRank

(Reportsper100KPopulation)

20th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

4,702

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromUtahconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

334

Reportsper100KPopulation

622

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 68

Vermont

ImposterScams

IdentityTheft

OnlineShoppingand

NegativeReviews

BanksandLenders

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

AutoRelated

InternetServices

CreditCards

DebtCollection

24%

10%

8%

6%

6%

6%

5%

4%

3%

2%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

EmploymentorTax-RelatedFraud

BankFraud

43%

20%

15%

13%

12%

TopIdentityTheftTypes

Fraud&OtherReports

3,102

TotalFraud&OtherReports

$2.3M

TotalFraudLosses

$300

MedianFraudLosses

44th

StateRank

(Reportsper100KPopulation)

49th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

338

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromVermontconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

466

Reportsper100KPopulation

551

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 69

Virginia

ImposterScams

IdentityTheft

BanksandLenders

TelephoneandMobile

Services

OnlineShoppingand

NegativeReviews

DebtCollection

CreditBureaus,Information

FurnishersandReportUsers

AutoRelated

Prizes,Sweepstakesand

Lotteries

InternetServices

20%

15%

6%

6%

6%

5%

5%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

PhoneorUtilitiesFraud

BankFraud

38%

33%

17%

13%

12%

TopIdentityTheftTypes

Fraud&OtherReports

57,202

TotalFraud&OtherReports

$33.9M

TotalFraudLosses

$300

MedianFraudLosses

9th

StateRank

(Reportsper100KPopulation)

25th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

10,284

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromVirginiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.

395

Reportsper100KPopulation

785

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 70

Washington

ImposterScams

IdentityTheft

TelephoneandMobile

Services

OnlineShoppingand

NegativeReviews

BanksandLenders

Prizes,Sweepstakesand

Lotteries

DebtCollection

InternetServices

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

27%

13%

7%

6%

5%

4%

3%

3%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

PhoneorUtilitiesFraud

LoanorLeaseFraud

41%

25%

19%

13%

10%

TopIdentityTheftTypes

Fraud&OtherReports

49,601

TotalFraud&OtherReports

$29.2M

TotalFraudLosses

$300

MedianFraudLosses

11th

StateRank

(Reportsper100KPopulation)

34th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

7,110

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromWashingtonconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

WashingtonAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

434

Reportsper100KPopulation

721

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 71

WestVirginia

ImposterScams

Prizes,Sweepstakesand

Lotteries

IdentityTheft

TelephoneandMobile

Services

OnlineShoppingand

NegativeReviews

InternetServices

TelevisionandElectronic

Media

BanksandLenders

AutoRelated

DebtCollection

23%

10%

9%

7%

6%

6%

4%

4%

4%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

PhoneorUtilitiesFraud

BankFraud

GovernmentDocumentsorBenefits

Fraud

36%

26%

20%

17%

8%

TopIdentityTheftTypes

Fraud&OtherReports

10,190

TotalFraud&OtherReports

$6.6M

TotalFraudLosses

$269

MedianFraudLosses

27th

StateRank

(Reportsper100KPopulation)

47th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

1,061

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromWestVirginiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.

459

Reportsper100KPopulation

785

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 72

Wisconsin

ImposterScams

IdentityTheft

TelephoneandMobile

Services

OnlineShoppingand

NegativeReviews

Prizes,Sweepstakesand

Lotteries

BanksandLenders

DebtCollection

AutoRelated

InternetServices

CreditBureaus,Information

FurnishersandReportUsers

22%

14%

7%

7%

6%

5%

4%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

LoanorLeaseFraud

BankFraud

PhoneorUtilitiesFraud

39%

30%

15%

13%

13%

TopIdentityTheftTypes

Fraud&OtherReports

31,610

TotalFraud&OtherReports

$15.1M

TotalFraudLosses

$236

MedianFraudLosses

33rd

StateRank

(Reportsper100KPopulation)

36th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

5,023

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromWisconsinconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe

WisconsinDepartmentofAgriculture,Trade,andConsumerProtection.Consumerscanreportmultipletypesofidentitytheft.

449

Reportsper100KPopulation

615

FraudLosses
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 73

Wyoming

ImposterScams

IdentityTheft

Prizes,Sweepstakesand

Lotteries

TelephoneandMobile

Services

OnlineShoppingand

NegativeReviews

DebtCollection

BanksandLenders

AutoRelated

CreditBureaus,Information

FurnishersandReportUsers

InternetServices

24%

10%

8%

7%

6%

6%

4%

4%

3%

3%

TopTenReportCategories

CreditCardFraud

OtherIdentityTheft

BankFraud

EmploymentorTax-RelatedFraud

PhoneorUtilitiesFraud

34%

27%

18%

13%

13%

TopIdentityTheftTypes

Fraud&OtherReports

2,778

TotalFraud&OtherReports

$2.3M

TotalFraudLosses

$250

MedianFraudLosses

45th

StateRank

(Reportsper100KPopulation)

48th

StateRank

(Reportsper100KPopulation)

©2020Mapbox©OpenStreetMap

Fraud&OtherReportsbyMetropolitanArea

IdentityTheftReports

319

IdentityTheftReports

Percentagesarebasedonthetotalnumberofrelevant2019reportsfromWyomingconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentity

theft.TheidentifiedMetropolitanAreasinWyominghaveapopulationof98,000ormore.

576

Reportsper100KPopulation

576

FraudLosses
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 74

Rank MetropolitanArea

Reportsper100K

Population

#ofReports

1 HomosassaSprings,FLMetropolitanStatisticalArea

2 LasVegas-Henderson-Paradise,NVMetropolitanStatisticalArea

3 Miami-FortLauderdale-WestPalmBeach,FLMetropolitanStatisticalArea

4 Jacksonville,FLMetropolitanStatisticalArea

5 Atlanta-SandySprings-Roswell,GAMetropolitanStatisticalArea

6 Tampa-St.Petersburg-Clearwater,FLMetropolitanStatisticalArea

7 EastStroudsburg,PAMetropolitanStatisticalArea

8 Reno,NVMetropolitanStatisticalArea

9 Deltona-DaytonaBeach-OrmondBeach,FLMetropolitanStatisticalArea

10 Prescott,AZMetropolitanStatisticalArea

11 PalmBay-Melbourne-Titusville,FLMetropolitanStatisticalArea

12 Washington-Arlington-Alexandria,DC-VA-MD-WVMetropolitanStatisticalArea

13 Columbia,SCMetropolitanStatisticalArea

14 Tallahassee,FLMetropolitanStatisticalArea

15 LakeHavasuCity-Kingman,AZMetropolitanStatisticalArea

16 Ocala,FLMetropolitanStatisticalArea

17 Charlotte-Concord-Gastonia,NC-SCMetropolitanStatisticalArea

18 Orlando-Kissimmee-Sanford,FLMetropolitanStatisticalArea

19 NorthPort-Sarasota-Bradenton,FLMetropolitanStatisticalArea

20 Memphis,TN-MS-ARMetropolitanStatisticalArea

21 PortSt.Lucie,FLMetropolitanStatisticalArea

22 MyrtleBeach-Conway-NorthMyrtleBeach,SC-NCMetropolitanStatisticalArea

23 PuntaGorda,FLMetropolitanStatisticalArea

24 Pensacola-FerryPass-Brent,FLMetropolitanStatisticalArea

25 Fayetteville,NCMetropolitanStatisticalArea

26 SantaFe,NMMetropolitanStatisticalArea

27 Dover,DEMetropolitanStatisticalArea

28 Olympia-Tumwater,WAMetropolitanStatisticalArea

29 Columbus,GA-ALMetropolitanStatisticalArea

30 Sebastian-VeroBeach,FLMetropolitanStatisticalArea

31 St.Louis,MO-ILMetropolitanStatisticalArea

32 Cleveland-Elyria,OHMetropolitanStatisticalArea

33 Richmond,VAMetropolitanStatisticalArea

34 Baltimore-Columbia-Towson,MDMetropolitanStatisticalArea

35 Phoenix-Mesa-Scottsdale,AZMetropolitanStatisticalArea

36 Eureka-Arcata-Fortuna,CAMicropolitanStatisticalArea

37 Columbus,OHMetropolitanStatisticalArea

38 Tuscaloosa,ALMetropolitanStatisticalArea

39 Gainesville,FLMetropolitanStatisticalArea

40 Tucson,AZMetropolitanStatisticalArea

41 ColoradoSprings,COMetropolitanStatisticalArea

42 Albany,ORMetropolitanStatisticalArea

43 Savannah,GAMetropolitanStatisticalArea

44 VirginiaBeach-Norfolk-NewportNews,VA-NCMetropolitanStatisticalArea

45 Lakeland-WinterHaven,FLMetropolitanStatisticalArea

46 Spokane-SpokaneValley,WAMetropolitanStatisticalArea

47 Bremerton-Silverdale,WAMetropolitanStatisticalArea

48 Asheville,NCMetropolitanStatisticalArea

49 Eugene,ORMetropolitanStatisticalArea

50 Portland-Vancouver-Hillsboro,OR-WAMetropolitanStatisticalArea

1,131 1,673

912 20,358

885 54,833

878 13,473

866 51,515

839 26,368

823 1,395

813 3,821

804 5,300

803 1,864

786 4,694

785 49,061

776 6,464

772 2,972

770 1,613

769 2,769

760 19,514

757 19,472

757 6,216

750 10,132

744 3,586

738 3,548

737 1,363

736 3,644

724 2,803

722 1,083

721 1,288

721 2,064

717 2,191

717 1,128

716 20,080

714 14,697

712 9,299

712 19,953

711 34,541

705 962

705 14,850

704 1,715

703 2,025

701 7,286

701 5,179

701 892

699 2,721

698 12,074

697 4,938

686 3,937

685 1,847

680 3,124

679 2,578

679 16,826

Top50MetropolitanAreas:FraudandOtherReports

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

MetropolitanAreasaredefinedbytheOfficeofManagementandBudget,andpopulationestimatesarebasedon2018U.S.Censusfigures.MetropolitanAreasarerankedbased

onthenumberofreportsper100,000population.Reportsexcludestate-specificdatacontributorreports.
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 75

Rank MetropolitanArea

Reportsper100K

Population

#ofReports

1 WarnerRobins,GAMetropolitanStatisticalArea

2 Atlanta-SandySprings-Roswell,GAMetropolitanStatisticalArea

3 Miami-FortLauderdale-WestPalmBeach,FLMetropolitanStatisticalArea

4 Macon-BibbCounty,GAMetropolitanStatisticalArea

5 Memphis,TN-MS-ARMetropolitanStatisticalArea

6 Columbus,GA-ALMetropolitanStatisticalArea

7 Columbia,SCMetropolitanStatisticalArea

8 LosAngeles-LongBeach-Anaheim,CAMetropolitanStatisticalArea

9 Houston-TheWoodlands-SugarLand,TXMetropolitanStatisticalArea

10 Dallas-FortWorth-Arlington,TXMetropolitanStatisticalArea

11 Shreveport-BossierCity,LAMetropolitanStatisticalArea

12 Sumter,SCMetropolitanStatisticalArea

13 LittleRock-NorthLittleRock-Conway,ARMetropolitanStatisticalArea

14 NewOrleans-Metairie,LAMetropolitanStatisticalArea

15 Killeen-Temple,TXMetropolitanStatisticalArea

16 LasVegas-Henderson-Paradise,NVMetropolitanStatisticalArea

17 Tallahassee,FLMetropolitanStatisticalArea

18 Orlando-Kissimmee-Sanford,FLMetropolitanStatisticalArea

19 Fayetteville,NCMetropolitanStatisticalArea

20 Alexandria,LAMetropolitanStatisticalArea

21 Fresno,CAMetropolitanStatisticalArea

22 Montgomery,ALMetropolitanStatisticalArea

23 Brownsville-Harlingen,TXMetropolitanStatisticalArea

24 Birmingham-Hoover,ALMetropolitanStatisticalArea

25 PortSt.Lucie,FLMetropolitanStatisticalArea

26 Greensboro-HighPoint,NCMetropolitanStatisticalArea

27 Greenville,NCMetropolitanStatisticalArea

28 Charlotte-Concord-Gastonia,NC-SCMetropolitanStatisticalArea

29 Philadelphia-Camden-Wilmington,PA-NJ-DE-MDMetropolitanStatisticalArea

30 NewYork-Newark-JerseyCity,NY-NJ-PAMetropolitanStatisticalArea

31 Lakeland-WinterHaven,FLMetropolitanStatisticalArea

32 Beaumont-PortArthur,TXMetropolitanStatisticalArea

33 Athens-ClarkeCounty,GAMetropolitanStatisticalArea

34 Cleveland-Elyria,OHMetropolitanStatisticalArea

35 Baltimore-Columbia-Towson,MDMetropolitanStatisticalArea

36 Florence,SCMetropolitanStatisticalArea

37 Jacksonville,FLMetropolitanStatisticalArea

38 Savannah,GAMetropolitanStatisticalArea

39 Tuscaloosa,ALMetropolitanStatisticalArea

40 Chicago-Naperville-Elgin,IL-IN-WIMetropolitanStatisticalArea

41 Raleigh,NCMetropolitanStatisticalArea

42 Charleston-NorthCharleston,SCMetropolitanStatisticalArea

43 Riverside-SanBernardino-Ontario,CAMetropolitanStatisticalArea

44 Sebring,FLMetropolitanStatisticalArea

45 RockyMount,NCMetropolitanStatisticalArea

46 Flint,MIMetropolitanStatisticalArea

47 EastStroudsburg,PAMetropolitanStatisticalArea

48 Vallejo-Fairfield,CAMetropolitanStatisticalArea

49 SanDiego-Carlsbad,CAMetropolitanStatisticalArea

50 Tampa-St.Petersburg-Clearwater,FLMetropolitanStatisticalArea

661 1,281

570 33,940

556 34,458

455 1,045

446 6,027

433 1,322

411 3,420

410 54,553

367 25,656

367 27,637

349 1,525

321 342

317 2,347

313 3,980

308 1,393

308 6,876

295 1,137

277 7,135

257 995

252 385

251 2,496

248 927

245 1,037

245 2,817

243 1,172

239 1,835

235 422

232 5,955

232 14,124

230 46,030

230 1,630

229 936

226 477

226 4,639

225 6,314

223 458

215 3,305

215 836

214 521

213 20,245

210 2,864

210 1,651

210 9,687

208 219

205 300

205 835

205 347

203 908

203 6,794

203 6,385

Top50MetropolitanAreas:IdentityTheftReports

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

MetropolitanAreasaredefinedbytheOfficeofManagementandBudget,andpopulationestimatesarebasedon2018U.S.Censusfigures.MetropolitanAreasarerankedbased

onthenumberofreportsper100,000population.
CONSUMER SENTINEL NETWORK DATA BOOK 2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 76

Appendix A1: The Consumer Sentinel Network

Consumer Sentinel Network

The Consumer Sentinel Network is a free, online database of consumer reports available only to law

enforcement. It includes reports about identity theft, fraud, financial transactions, debt collection, and

credit reports, among other subjects. The Consumer Sentinel Network is based on the premise that

sharing information can make law enforcement even more effective. To that end, the Consumer Sentinel

Network provides law enforcement members with access to consumer reports provided directly to the

FTC, as well as to reports shared by other data contributors.

IdentityTheft.gov

IdentityTheft.gov is the federal government’s one-stop resource for identity theft victims. People can use

IdentityTheft.gov to report identity theft to the Federal Trade Commission and get a step-by-step personal

recovery plan. The site will also create an Identity Theft Report victims can use to clear their credit files of

fraudulent information resulting from the identity theft.  IdentityTheft.gov has detailed advice for more

than 30 types of identity theft, and also is available in Spanish at RobodeIdentidad.gov. When people use

IdentityTheft.gov, their report becomes part of the Consumer Sentinel Network database and is available

to the Network’s law enforcement members.

Econsumer.gov

Econsumer.gov was created in April 2001 to gather and share cross-border e-commerce reports, to

respond to the challenges of multinational internet fraud, and to improve consumer confidence in

e-commerce. Today, consumer protection agencies in 39 countries and the OECD participate in

econsumer.gov. Through econsumer.gov, consumers can file cross-border consumer reports online and

learn other steps to take to combat fraud. The website is available in English, French, German, Japanese,

Korean, Polish, Spanish, and Turkish. The reports into econsumer.gov are accessible to Consumer

Sentinel members and certified foreign law enforcement agencies.
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 77

FTC-WebReports(IDT)

FTC-WebReports(Fraud&Other)

FTC-MobileReports(Fraud&Other)

FTC-"877FTCHELP"(Fraud&Other)

FTC-MobileReports(IDT)

FTC-"877IDTHEFT"

BetterBusinessBureau

ConsumerFinancialProtectionBureau

OtherDataContributors

StateLawEnforcementAgencies

PublishersClearingHouse

MicrosoftCorporationCyberCrimeCenter

MoneyGramInternational&WesternUnion

MoneyTransfer

477,494(14.92%)

457,567(14.30%)

362,180(11.32%)

342,951(10.72%)

101,715(3.18%)

71,363(2.23%)

561,224(17.54%)

353,023(11.03%)

130,901(4.09%)

110,793(3.46%)

100,471(3.14%)

77,785(2.43%)

52,862(1.65%)

AppendixA2:MajorDataContributors

FTC

OtherDataContributors

Percentagesarebasedonthetotalnumberof2019Sentinelreports(3,200,329).Whereappropriate,thetypeofreportprovidedbytheorganizationisindicatedinparenthesis.
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 78

AppendixA3:DataContributors

DataContributor

2017

#of

Reports

%

2018

#of

Reports

%

2019

#of

Reports

%

FTC-WebReports(IDT)

FTC-WebReports(Fraud&Other)

FTC-MobileReports(Fraud&Other)

FTC-"877FTCHELP"(Fraud&Other)

FTC-MobileReports(IDT)

FTC-"877IDTHEFT" 3.55%

2.12%

10.37%

4.55%

10.52%

7.10%

103,190

61,483

301,090

132,041

305,614

206,244

2.88%

2.63%

11.38%

6.23%

10.96%

8.80%

89,556

81,531

353,369

193,298

340,354

273,271

2.23%

3.18%

10.72%

11.32%

14.30%

14.92%

71,363

101,715

342,951

362,180

457,567

477,494

FTC

DataContributor

2017

#of

Reports

%

2018

#of

Reports

%

2019

#of

Reports

%

BetterBusinessBureau

ConsumerFinancialProtectionBureau

PublishersClearingHouse

MicrosoftCorporationCyberCrimeCenter

MoneyGramInternational&WesternUnionMoneyTransfer 2.93%

3.84%

4.05%

10.36%

16.33%

84,970

111,610

117,729

300,783

474,276

2.56%

3.58%

3.71%

10.72%

17.48%

79,556

111,196

115,076

332,678

542,670

1.65%

2.43%

3.14%

11.03%

17.54%

52,862

77,785

100,471

353,023

561,224

TopDataContributors

DataContributor

2017

#of

Reports

%

2018

#of

Reports

%

2019

#of

Reports

%

U.S.DepartmentofEducation

PrivacyStar

U.S.PostalInspectionService

UtilitiesUnitedAgainstScams

AARPFraudWatchNetwork

U.S.DepartmentoftheTreasury,InternalRevenueService

NationalConsumerLeague

Others

ScamDetector

Canada,CompetitionBureau 0.01%

0.16%

0.36%

0.13%

0.77%

1.03%

17.85%

0.75%

269

4,556

10,364

3,634

22,435

29,881

518,428

21,787

0.05%

0.11%

0.33%

0.14%

0.79%

0.20%

0.21%

0.55%

12.05%

0.99%

1,594

3,364

10,338

4,384

24,585

6,257

6,399

16,949

374,054

30,703

0.06%

0.09%

0.11%

0.13%

0.13%

0.32%

0.37%

0.57%

1.03%

1.29%

1,971

2,903

3,459

4,116

4,121

10,115

11,876

18,270

32,894

41,176

OtherDataContributors

PercentagesarebasedonthetotalnumberofSentinelreportsin2017(2,904,329),2018(3,104,375),and2019(3,200,329).
CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 79

DataContributor

2017

#of

Reports

%

2018

#of

Reports

%

2019

#of

Reports

%

Ohio,AttorneyGeneral

Pennsylvania,AttorneyGeneral

NewYork,AttorneyGeneral

Wisconsin,DepartmentofAgriculture,Trade,andConsumerProtection

NorthCarolina,DepartmentofJustice

Washington,AttorneyGeneral

Massachusetts,AttorneyGeneral

Maine,AttorneyGeneral

Michigan,AttorneyGeneral

Indiana,AttorneyGeneral

Nebraska,AttorneyGeneral

Louisiana,AttorneyGeneral

Oregon,DepartmentofJustice

Iowa,AttorneyGeneral

Tennessee,DepartmentofCommerceandInsurance,ConsumerAffairs

Division

SouthCarolina,DepartmentofConsumerAffairs

Mississippi,AttorneyGeneral

Idaho,AttorneyGeneral

Colorado,AttorneyGeneral

Alaska,AttorneyGeneral

Hawaii,OfficeofConsumerProtection

Nevada,AttorneyGeneral

Montana,AttorneyGeneral 0.01%

0.01%

0.01%

0.01%

0.02%

0.02%

0.00%

0.06%

0.05%

0.04%

0.07%

0.19%

0.15%

0.12%

0.11%

0.20%

0.07%

0.36%

0.29%

0.28%

0.38%

0.32%

0.45%

429

386

169

299

700

606

90

1,808

1,553

1,025

2,087

5,400

4,229

3,552

3,201

5,936

1,978

10,485

8,533

8,033

11,167

9,284

12,995

0.01%

0.00%

0.01%

0.01%

0.02%

0.03%

0.01%

0.08%

0.05%

0.01%

0.07%

0.13%

0.10%

0.12%

0.13%

0.16%

0.47%

0.28%

0.32%

0.19%

0.32%

0.43%

0.72%

186

148

227

309

727

814

309

2,550

1,496

196

2,052

4,028

3,130

3,680

3,886

4,857

14,659

8,549

9,917

5,899

9,850

13,340

22,384

0.00%

0.00%

0.01%

0.01%

0.02%

0.02%

0.02%

0.05%

0.06%

0.08%

0.08%

0.08%

0.11%

0.12%

0.16%

0.17%

0.20%

0.26%

0.29%

0.29%

0.39%

0.39%

0.66%

33

144

201

301

575

675

691

1,523

1,887

2,536

2,540

2,717

3,393

3,716

4,969

5,443

6,382

8,416

9,229

9,427

12,419

12,526

21,050

StateLawEnforcementAgencies

AppendixA3:DataContributors

PercentagesarebasedonthetotalnumberofSentinelreportsin2017(2,904,329),2018(3,104,375),and2019(3,200,329).
CONSUMER SENTINEL NETWORK DATA BOOK 2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 80

Appendix A4: Better Business Bureau Data Contributors

 Eastern Oklahoma

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

United States

BBB serving... Akron

 Abilene

 Amarillo

 Arkansas

 Acadiana

 Canton Region & Greater West Virginia

 Central & Eastern Kentucky

 Central & South Alabama

 Central and Western MA and Northeastern CT

 Central California and Inland Empire Counties

 Central East Texas

 Central Florida

 Central Illinois

 Central Indiana

 Central and Northwest North Carolina

 Central Ohio

 Central Oklahoma

 Central South Carolina & Charleston

 Central Virginia

 Chicago & Northern Illinois

 Cincinnati Area, Southern Ohio, Northern Kentucky, SE Indiana 

 Coastal Carolina 

 Concho Valley 

 Connecticut 

 Dayton and Miami Valley 

 Delaware 

 Denver and Boulder 

 Detroit & Eastern Michigan 

 E. & SW Missouri & S. Illinois 

 Eastern MA, ME, RI & VT 

 Eastern North Carolina

 El Paso

 Fall Line Corridor

 Greater Cleveland

 Greater East Tennessee

 Greater Hampton Roads

 Greater Houston and South Texas

 Greater Iowa, Quad Cities and Siouxland Region

 Greater Kansas City

 Greater Maryland

 Greater New Orleans Area

 Heart of Texas

 Los Angeles and Silicon Valley

 Louisville, Southern Indiana & Western Kentucky

 Mahoning Valley

 Metro Atlanta, Athens & NE Georgia

 Metro Washington DC & Eastern Pennsylvania

 Metropolitan New York

 Middle Tennessee

 Mid-South

 Minnesota and North Dakota

 Mississippi

 Nebraska, South Dakota, Kansas Plains & SW Iowa

 New Hampshire

 New Jersey

 New Mexico and Southwest Colorado

 North Alabama

 North Central Texas

BBB serving... Northeast & Central Louisiana & the Ark-La-Tex

 Northeast California

 Northeast Florida and the Southeast Atlantic

 Northern Colorado and Wyoming

 Northern Indiana

 Northern Nevada and Utah

 Northwest + Pacific

 Northwest Florida

 Northwest and West Central Ohio and SE Michigan

 Pacific Southwest

 San Francisco Bay Area and Northern Coastal California

 South Central Louisiana

 South Plains

 Southeast Florida & the Caribbean

 Southeast Tennessee & Northwest Georgia

 Southeast Texas

 Southern Arizona

 Southern Colorado

 Southern Nevada

 Southern Piedmont and Western North Carolina

 Southwest Louisiana

 Tri-Counties

 Tri-State

 Upstate New York

 Upstate South Carolina

 West Florida

 Western Michigan

 Western Pennsylvania

 Western Virginia

 Wisconsin

Canada

Atlantic Provinces

Central & Northern Alberta

Central Ontario

Eastern & Northern Ontario & the Outaouais

Mainland B.C.

Manitoba & N.W. Ontario

Saskatchewan

Southern Alberta and East Kootenay

Vancouver Island

Western Ontario

Mexico

BBB Mexico
CONSUMER SENTINEL NETWORK DATA BOOK 2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 81

Appendix B1: Descriptions of Report Categories

Fraud Report Categories

Advance Payments for Credit Services:

The promise of a loan or credit card that requires you to pay a fee first; worthless credit card loss protection and insurance

programs; the promise that accurate negative information can be removed from your credit file for a fee; services offering to

recover government refunds or unclaimed funds; etc.

Business and Job Opportunities:

Franchise or business opportunities (e.g., offers to start a new business); work-at-home plans, (e.g., stuffing envelopes or

processing medical claims); multi-level marketing schemes, employment agencies or job counseling, overseas work,

inventions or idea promotions.

Charitable Solicitations:

Misleading pitches for donations to benefit a charity; solicitations for bogus charity or relief organizations; etc.

Foreign Money Offers and Counterfeit Check Scams:

Letters or e-mails promising a percentage of millions of dollars that from a foreign country in return for money, bank account

numbers or other identifying information from the victim; fraudulent schemes involving foreign lotteries, mystery shoppers or

internet purchases\classified ads in which someone is overpaid with a counterfeit check and asked to wire back the

difference immediately after check deposit, leaving the victim responsible for the funds withdrawn; etc.

Grants:

Businesses or individuals marketing either government grant opportunities or financial aid assistance services; problems with

student loan processors, debt collectors collecting on defaulted student loans, diploma mills and other unaccredited

educational institutions; etc.

Health Care:

Fraudulent, misleading or deceptive claims for: vision correction procedures; dietary supplements; weight loss products or

services; impotency treatments; health spas and equipments; infertility services; sunscreens; HIV test kits; medical discount

plans; as well as complaints about over-the-counter or prescription drugs; other medical products, supplies or treatments;

fitness monitors and devices that can connect to the internet and use a processor or sensors to collect consumer information;

etc.

Imposter Scams:

Someone pretends to be a trusted person to get consumers to send money or give personal information.  Examples include

scammers claiming to work for or be affiliated with a government agency; scammers posing as a friend or relative with an

emergency need for money; scammers posing as a romantic interest; scammers claiming to be a computer technician

offering technical support; and scammers claiming to be affiliated with a private entity (e.g., a charity or company).

Internet Auction:

Non-delivery or late delivery of goods; delivery of goods that are less valuable than advertised; failure to disclose all the

relevant information about the product or terms of the sale; etc.

Internet Services:

Problems with websites that offer content for a fee or advertise products and services; difficulty canceling an ISP or online

account; malware and computer exploits; issues with online payment services, social networking services, internet gaming,

and virtual reality; undisclosed charges; website design and promotion services; and problems with broadband internet

services and content, including the truthfulness of cost, access, and speed disclosures.

Investment Related:

Investment opportunities in day trading; gold and gems; art; rare coins; other investment products; reports about companies

that offer advice or seminars on investments; etc.

Magazines and Books:

Pitches for "free," "pre-paid," or "special" magazine or book subscription deals; etc.

Certain Fraud categories are comprised of subcategories that fall in both Fraud and Other report types.  See Appendix B3. The Fraud rankings exclude subcategories that are not

fraud.
CONSUMER SENTINEL NETWORK DATA BOOK 2019

_____________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 82

Appendix B1: Descriptions of Report Categories

Mortgage Foreclosure Relief and Debt Management:

Mortgage lenders, brokers and other entities making false promises to save consumers’ homes from foreclosure; mortgage

refinancing, mortgage term modifications and debt management issues; credit organizations charging excessive fees, making

false promises to provide free services, pay creditors or reduce interest rates.

Office Supplies and Services:

Fraudulent or deceptive offers for toner, copier paper, maintenance supplies, equipment maintenance contracts; classified

advertising and yellow page invoice scams; website cramming schemes; etc.

Online Shopping and Negative Reviews:

Undisclosed costs, failure to deliver on time, non-delivery, and refusal to honor a guarantee on purchases made online (not

including auction sales); businesses trying to prevent people from giving honest reviews about products or services they

purchased.

Prizes, Sweepstakes, and Lotteries:

Promotions for "free" prizes for a fee; foreign lotteries and sweepstakes offered through the phone, fax, e-mail or mail; etc.

Tax Preparers:

Companies that engage in "skimming" consumer tax refunds or charging inflated fees while promising substantial refunds;

companies aiding consumers in willfully and intentionally falsifying information on a tax return to limit the amount of tax

liability; entities pretending to be tax preparers or the IRS to obtain funds or information from consumers.

Telephone and Mobile Services:

Advertising related to mobile plans, rates or coverage areas; unsolicited mobile text messages; problems with mobile

applications or downloads; other mobile device problems; charges for calls to "toll-free" numbers; unauthorized charges, such

as charges for calls consumers did not make; unauthorized switching of consumers’ phone service provider; misleading

pre-paid phone card offers; VoIP service problems; unsolicited faxes; electronic consumer products such as smart watches

and connected-home devices that can connect to the internet and use a processor or sensors to collect consumer

information; etc.

Travel, Vacations and Timeshare Plans:

Deceptive offers for "free" or low-cost vacations; cut-rate student travel packages; misleading timeshare offers; etc.

Identity Theft

Identity Theft:

Someone appropriates your personal identifying information (like your Social Security number or credit card account number)

to commit fraud or theft.

Other Report Categories

Auto Related:

Misleading or deceptive claims regarding auto prices, financing, leasing or warranties; repair\maintenance issues with newly

purchased used or new cars, including dissatisfaction with service provided by auto mechanics; price fixing and price gouging

concerns against gas stations and oil companies; etc.

Banks and Lenders:

Deceptive or predatory mortgage lending practices; problems with modification of mortgage terms; miscellaneous customer

service and account issues with bank or credit union products, including payday loans, student loans, auto title loans, fees

and overdraft charges; other finance company lending products, services and practices; etc.

Certain Fraud categories are comprised of subcategories that fall in both Fraud and Other report types.  See Appendix B3. The Fraud rankings exclude subcategories that are not

_________________________________________________________________________________________________________________________________________ fraud.
CONSUMER SENTINEL NETWORK DATA BOOK 2019

_____________________________________________________________________________________________

_________________________________________________________________________________________________________________________________________

FEDERAL TRADE COMMISSION · ftc.gov/data 83

Appendix B1: Descriptions of Report Categories

Computer Equipment and Software:

Problems with computer software, hardware and computer equipment purchases; unwanted or unauthorized software

installations and downloads; etc.

Credit Bureaus, Information Furnishers and Report Users:

Credit Reporting Agency (CRA) or furnisher provides inaccurate information or fails to reinvestigate disputed information; CRA

provides inadequate phone help; difficulties ordering free annual credit reports; impermissible access to\inquiry on credit

reports; etc.

Credit Cards:

Account or billing issues, including interest rate changes, late fees, credit disputes and overcharges; fraudulent credit card

offers\phishing attempts; etc.

Debt Collection:

Debt collector calls repeatedly or continuously, falsely represents the amount or status of debt, fails to send written notice of

debt, falsely threatens suit, uses profane language, fails to identify self as debt collector and\or violates other provisions of

the Fair Debt Collection Practices Act.

Education:

Problems with trade or vocational school services, including issues related to accreditation, billing and collection, or

institutional advertising claims related to usefulness of the degree or job prospects after graduation. Also, reports about

traditional colleges and universities.

Funeral Services:

Quality, services, price, or price disclosures of funeral service providers.

Home Repair, Improvement and Products:

Defective furniture or appliances; service or warranty-related issues; furniture or appliance delivery problems, including

receiving wrong or incomplete products; problems with home repair services and contractors; issues with home protection

devices or services; reports about general housing-related issues; etc.

Television and Electronic Media:

Reports about television programming and advertisements; miscellaneous problems with digital entertainment, including

DVDs, CDs, MP3s, satellite music services, online streaming, and video on demand; issues with TV reception, installation,

billing, and promotions of satellite and cable television providers.

Certain Fraud categories are comprised of subcategories that fall in both Fraud and Other report types.  See Appendix B3. The Fraud rankings exclude subcategories that are not

fraud.
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 84

Category

2017

#Reports %

2018

#Reports %

2019

#Reports %

AdvancePaymentsforCreditServices

AutoRelated

BanksandLenders

BusinessandJobOpportunities

CharitableSolicitations

ComputerEquipmentandSoftware

CreditBureaus,InformationFurnishersandReportUsers

CreditCards

DebtCollection

Education

ForeignMoneyOffersandCounterfeitCheckScams

FuneralServices

Grants

HealthCare

HomeRepair,ImprovementandProducts

IdentityTheft

ImposterScams

InternetAuction

InternetServices

InvestmentRelated

MagazinesandBooks

MiscellaneousReports

MortgageForeclosureReliefandDebtManagement

OfficeSuppliesandServices

OnlineShoppingandNegativeReviews

Prizes,SweepstakesandLotteries

TaxPreparers

TelephoneandMobileServices

TelevisionandElectronicMedia

Travel,VacationsandTimesharePlans

UnspecifiedReports 9.70%

0.89%

1.61%

5.20%

0.13%

4.93%

4.61%

0.26%

0.34%

0.56%

0.20%

0.55%

1.74%

0.08%

15.89%

12.77%

0.38%

1.21%

0.20%

0.04%

1.11%

0.28%

21.56%

1.63%

3.77%

0.68%

0.13%

0.70%

5.32%

3.27%

0.62%

281,652

25,766

46,761

151,105

3,739

143,140

133,934

7,572

9,803

16,306

5,895

16,057

50,586

2,316

461,476

370,917

11,054

35,096

5,918

1,160

32,136

8,245

626,075

47,399

109,556

19,856

3,906

20,416

154,426

95,008

18,073

10.60%

0.98%

1.30%

5.40%

0.14%

4.51%

4.87%

0.19%

0.34%

1.22%

0.22%

0.50%

2.13%

0.06%

17.71%

14.31%

0.55%

1.64%

0.20%

0.03%

0.89%

0.51%

15.59%

1.69%

4.44%

0.62%

0.14%

0.83%

4.63%

3.66%

0.66%

328,974

30,566

40,242

167,563

4,295

140,066

151,303

5,817

10,440

37,824

6,756

15,456

66,180

1,743

549,732

444,358

17,177

50,785

6,328

1,029

27,528

15,846

484,014

52,409

137,811

19,202

4,483

25,746

143,639

113,597

20,606

17.11%

1.08%

1.15%

5.83%

0.13%

3.90%

5.43%

0.17%

0.33%

1.37%

0.22%

0.52%

2.46%

0.06%

20.23%

20.33%

0.75%

1.85%

0.17%

0.03%

0.97%

0.64%

4.22%

1.69%

5.16%

0.40%

0.11%

0.89%

4.67%

3.60%

0.54%

547,565

34,695

36,755

186,475

4,096

124,841

173,785

5,406

10,605

43,742

7,191

16,708

78,848

1,795

647,472

650,572

23,963

59,360

5,287

1,105

31,146

20,485

135,147

54,150

165,231

12,901

3,389

28,629

149,457

115,109

17,408

AppendixB2:ReportCategoriesoverThreeYears

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

PercentagesarebasedonthetotalnumberofSentinelreportsin2017(2,904,329),2018(3,104,375),and2019(3,200,329).Consumerscanreportmorethanonecategory

orsubcategory.
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 85

Category Subcategory

2017

#of

Reports

%of

Reports

2018

#of

Reports

%of

Reports

2019

#of

Reports

%of

Reports

AdvancePaymentsforCredit

Services

Advance-FeeLoans,CreditArrangers

CreditCardLossProtection

CreditRepair

Recovery\RefundCompanies

AutoRelated Auto:Financing

Auto:Gas

Auto:Parts&Repairs

Auto:Renting&Leasing

Auto:Sales–New

Auto:Sales–Used

Auto:WarrantyPlans&Services

BanksandLenders Banks,Savings&Loans,andCreditUnions

Lending:AutoTitleLoans

Lending:Banks&CreditUnions

Lending:FinanceCompany

Lending:Mortgage

Lending:OtherInstitutions

Lending:PaydayLoans

Lending:StudentLoans

BusinessandJobOpportunities BusinessOpportunities\Work-At-HomePlans

EmployAgencies\JobCounsel\OverseasWork

Franchises\Distributorships*

Inventions\IdeaPromotions

Multi-LevelMktg\Pyramids\ChainLetters

CharitableSolicitations CharitableSolicitations

ComputerEquipmentandSoftware Computers:Equipment\Software

CreditBureaus,Information

FurnishersandReportUsers

CreditBureaus

CreditInformationFurnishers

CreditReportUsers

CreditCards CreditCards

DebtCollection CreditorDebtCollection

ThirdPartyDebtCollection

Education Education:CollegesandUniversities

Education:Trade\VocationalSchools

ForeignMoneyOffersand

CounterfeitCheckScams

CounterfeitCheckScams

Nigerian\OtherForeignMoneyOffers(notprizes)

FuneralServices FuneralServices

Grants Grants:Non-Educational

Scholarships\EducationalGrants

0.02%

0.08%

0.01%

0.51%

531

2,438

193

14,911

0.02%

0.10%

0.00%

0.54%

564

3,126

76

16,840

0.01%

0.12%

0.00%

0.40%

469

3,950

123

12,866

0.18%

0.95%

1.26%

0.38%

0.24%

0.01%

0.31%

5,346

27,449

36,649

11,108

7,111

162

8,942

0.23%

0.97%

1.17%

0.32%

0.68%

0.01%

0.33%

7,159

30,060

36,456

9,883

21,052

345

10,289

0.24%

0.90%

1.11%

0.33%

0.76%

0.01%

0.30%

7,609

28,821

35,679

10,562

24,323

247

9,612

1.37%

0.24%

0.34%

1.48%

0.26%

0.01%

0.03%

1.59%

39,806

7,055

9,922

42,941

7,589

268

847

46,078

1.00%

0.24%

0.29%

1.22%

0.25%

0.01%

0.03%

1.58%

31,122

7,596

9,135

38,016

7,633

277

978

48,994

1.11%

0.24%

0.34%

1.08%

0.23%

0.01%

0.03%

1.63%

35,567

7,742

10,848

34,667

7,341

370

951

52,190

0.05%

0.03%

0.01%

0.28%

0.32%

1,579

982

396

8,214

9,405

0.05%

0.02%

0.01%

0.32%

0.42%

1,586

766

465

9,966

13,077

0.05%

0.03%

0.03%

0.31%

0.47%

1,747

839

1,066

10,068

14,953

3,906 0.13% 4,483 0.14% 3,389 0.11%

19,856 0.68% 19,202 0.62% 12,901 0.40%

0.01%

0.03%

3.76%

160

731

109,125

0.01%

0.03%

4.42%

277

849

137,204

0.01%

0.02%

5.14%

343

629

164,619

47,399 1.63% 52,409 1.69% 54,150 1.69%

20.67%

0.91%

600,363

26,325

14.35%

1.24%

445,629

38,531

3.07%

1.16%

98,114

37,227

0.09%

0.20%

2,512

5,852

0.08%

0.44%

2,391

13,547

0.08%

0.57%

2,489

18,088

0.24%

0.87%

6,836

25,307

0.14%

0.74%

4,479

23,098

0.12%

0.85%

3,901

27,330

1,160 0.04% 1,029 0.03% 1,105 0.03%

0.03%

0.18%

771

5,157

0.02%

0.18%

733

5,615

0.03%

0.14%

846

4,445

AppendixB3:DetailedReportCategoriesoverThreeYears

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

PercentagesarebasedonthetotalnumberofSentinelreportsin2017(2,904,329),2018(3,104,375),and2019(3,200,329).Consumerscanreportmorethanonecategory

orsubcategory.

*ThesesubcategoriesarecountedasOtherreporttypeseventhoughthebroadercategoryassignedisFraud.
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 86

Category Subcategory

2017

#of

Reports

%of

Reports

2018

#of

Reports

%of

Reports

2019

#of

Reports

%of

Reports

HealthCare ConnectedConsumerDevices:Activity\HealthcareTrackers*

HealthCare:DietProducts\Centers\Plans

HealthCare:DietarySupplements\HerbalRemedies

HealthCare:Drugs-OTC\Prescription

HealthCare:EyeCare*

HealthCare:MedicalDiscountPlans\Cards\Insurance

HealthCare:OtherMedicalTreatments*

HealthCare:OtherProducts\Supplies*

HomeRepair,

Improvementand

Products

HomeAppliances

HomeFurnishings

HomeProtectionDevices

HomeRepair

Housing

IdentityTheft IdentityTheft

ImposterScams Imposter:Business

Imposter:Family\Friend

Imposter:Government

RomanceScams

TechSupportScams

InternetAuction InternetAuction

InternetServices BroadbandInternetServicesandContent:Cost*

BroadbandInternetServicesandContent:InternetAccess*

BroadbandInternetServicesandContent:InternetSpeed*

InternetAccessServices

InternetInformationServices

InternetWebSiteDesign\Promotion

MalwareandComputerExploits

OnlinePaymentServices

SocialNetworkingService

VideoandInternetGaming\VirtualReality*

InvestmentRelated Invest:Advice,Seminars

Invest:Art\Gems\RareCoins

Invest:Other(noteincomments)

Invest:Stocks\CommodityFuturesTrading

MagazinesandBooks BooksandMagazines

0.30%

0.18%

0.14%

0.12%

0.03%

0.10%

0.35%

0.00%

8,695

5,126

4,008

3,451

945

2,944

10,250

11

0.37%

0.37%

0.18%

0.14%

0.07%

0.08%

0.44%

0.00%

11,382

11,636

5,518

4,199

2,096

2,534

13,714

45

0.38%

0.49%

0.20%

0.14%

0.08%

0.10%

0.46%

0.00%

12,134

15,778

6,372

4,627

2,561

3,232

14,803

108

0.14%

0.12%

0.02%

0.04%

0.06%

4,192

3,408

664

1,083

1,709

0.22%

0.17%

0.03%

0.05%

0.09%

6,872

5,226

932

1,424

2,729

0.25%

0.34%

0.03%

0.05%

0.09%

7,879

10,792

1,000

1,556

2,750

370,917 12.77% 444,358 14.31% 650,572 20.33%

5.33%

0.58%

6.55%

0.65%

2.87%

154,742

16,920

190,309

18,941

83,238

4.78%

0.72%

8.22%

0.70%

3.37%

148,496

22,284

255,223

21,675

104,601

3.37%

0.79%

12.17%

0.63%

3.35%

107,907

25,147

389,563

20,232

107,339

2,316 0.08% 1,743 0.06% 1,795 0.06%

0.15%

0.24%

0.14%

0.06%

0.12%

0.81%

0.22%

0.00%

0.00%

0.00%

4,421

7,075

3,983

1,843

3,452

23,488

6,332

1

1

6

0.13%

0.27%

0.25%

0.08%

0.11%

1.09%

0.14%

0.01%

0.01%

0.03%

4,116

8,489

7,879

2,534

3,535

33,891

4,410

419

398

863

0.13%

0.24%

0.33%

0.10%

0.12%

1.34%

0.08%

0.03%

0.04%

0.08%

4,125

7,822

10,619

3,176

3,956

42,791

2,532

1,103

1,221

2,478

0.05%

0.24%

0.02%

0.24%

1,322

7,076

609

7,053

0.04%

0.20%

0.02%

0.24%

1,185

6,244

503

7,524

0.03%

0.20%

0.02%

0.27%

1,108

6,303

638

8,663

5,895 0.20% 6,756 0.22% 7,191 0.22%

AppendixB3:DetailedReportCategoriesoverThreeYears

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

PercentagesarebasedonthetotalnumberofSentinelreportsin2017(2,904,329),2018(3,104,375),and2019(3,200,329).Consumerscanreportmorethanonecategory

orsubcategory.

*ThesesubcategoriesarecountedasOtherreporttypeseventhoughthebroadercategoryassignedisFraud.
Category Subcategory

2017

#of

Reports

%of

Reports

2018

#of

Reports

%of

Reports

2019

#of

Reports

%of

Reports

MiscellaneousReports Children'sProducts

Food

Garments,Wool,LeatherGoods&Textiles

HealthCareProviderBilling

ImmigrationServices

Insurance(OtherthanMedical)

Jewelry\Watches

Leasing:Business

ModelingAgencies\Services

PersonalCareProducts

Property\InheritanceTracers

RealEstate(notTimeshares)

TobaccoProducts

Utilities

MortgageForeclosureReliefand

DebtManagement

DebtManagement\CreditCounseling

MortgageModification\ForeclosureRelief

OfficeSuppliesandServices OfficeSuppliesandServices

Office:AdSpace\DirectoryListings

OnlineShoppingandNegative

Reviews

NegativeOnlineReviews*

OnlineShopping

Prizes,SweepstakesandLotteries Prizes\Sweepstakes\Lotteries

TaxPreparers TaxPreparers

TelephoneandMobileServices ConnectedConsumerDevices:General*

Mobile:Accessories,Devices,andServices

Mobile:Applications\OtherDownloads

Mobile:CarrierRates\Plans

Mobile:TextMessages

Mobile:UnauthorizedChargesorDebits

Telephone:CarrierSwitching

Telephone:Other

Telephone:PrepaidPhoneCards

Telephone:Rates\Advertising

Telephone:UnauthorizedChargesorDebits

Telephone:VoIPServices

TelevisionandElectronicMedia DigitalMedia\Streaming

Television(ProgrammingandAdvertisements)

Television:Satellite&Cable

Travel,VacationsandTimeshare

Plans

TimeshareResales

TimeshareSales

Travel\Vacations

UnspecifiedReports Other(NoteinComments)

TelemarketingPractices

UnauthorizedDebitsorChargesforUnknownProducts

UnsolicitedEmail

0.04%

0.02%

0.11%

0.01%

0.05%

0.01%

0.01%

0.10%

0.06%

0.05%

0.04%

0.01%

0.02%

0.04%

1,156

592

3,177

176

1,418

235

280

2,904

1,679

1,318

1,020

429

687

1,238

0.30%

0.02%

0.30%

0.01%

0.07%

0.01%

0.01%

0.15%

0.11%

0.04%

0.04%

0.03%

0.08%

0.06%

9,361

687

9,191

291

2,205

209

268

4,725

3,404

1,310

1,116

793

2,433

1,835

0.49%

0.03%

0.29%

0.02%

0.07%

0.01%

0.01%

0.13%

0.14%

0.03%

0.04%

0.03%

0.05%

0.04%

15,788

897

9,153

527

2,304

184

230

4,189

4,589

1,104

1,199

813

1,475

1,293

0.08%

0.26%

2,302

7,508

0.05%

0.29%

1,470

8,970

0.03%

0.30%

1,115

9,490

0.18%

0.08%

5,179

2,393

0.11%

0.07%

3,548

2,269

0.10%

0.07%

3,090

2,316

133,934 4.61% 4.87%

0.01%

151,158

230

5.42%

0.02%

173,310

779

143,140 4.93% 140,066 4.51% 124,841 3.90%

3,739 0.13% 4,295 0.14% 4,096 0.13%

0.02%

0.02%

0.00%

0.05%

0.74%

0.01%

0.05%

2.47%

0.17%

0.06%

1.74%

671

468

48

1,444

21,402

400

1,355

71,723

5,022

1,626

50,569

0.02%

0.01%

0.00%

0.04%

0.72%

0.02%

0.04%

3.01%

0.17%

0.06%

1.41%

0.01%

575

428

33

1,167

22,265

519

1,314

93,333

5,351

1,999

43,860

182

0.03%

0.02%

0.00%

0.03%

0.85%

0.02%

0.10%

3.36%

0.16%

0.09%

1.30%

0.01%

806

507

56

1,063

27,142

785

3,105

107,675

5,194

2,941

41,641

458

1.54%

0.06%

0.01%

44,703

1,787

315

1.21%

0.06%

0.03%

37,620

1,717

947

1.06%

0.05%

0.04%

33,885

1,738

1,188

0.58%

0.23%

0.08%

16,964

6,571

2,455

0.70%

0.22%

0.08%

21,610

6,713

2,424

0.80%

0.21%

0.07%

25,717

6,756

2,327

0.56%

0.04%

2.81%

6.29%

16,319

1,169

81,628

182,714

0.73%

0.04%

2.86%

6.97%

22,622

1,357

88,715

216,490

1.25%

0.05%

9.37%

7.02%

40,156

1,557

299,791

224,615

AppendixB3:DetailedReportCategoriesoverThreeYears

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

PercentagesarebasedonthetotalnumberofSentinelreportsin2017(2,904,329),2018(3,104,375),and2019(3,200,329).Consumerscanreportmorethanonecategory

orsubcategory.

*ThesesubcategoriesarecountedasOtherreporttypeseventhoughthebroadercategoryassignedisFraud. _________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 87
_________________________________________________________________________________________________________________________________________

FEDERALTRADECOMMISSION·ftc.gov/data 88

State #ofReports %ReportingLoss Total$Loss Median$Loss

Alabama

Alaska

Arizona

Arkansas

California

Colorado

Connecticut

Delaware

DistrictofColumbia

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Michigan

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

NewHampshire

NewJersey

NewMexico

NewYork

NorthCarolina

NorthDakota

Ohio

Oklahoma

Oregon

Pennsylvania

PuertoRico

RhodeIsland

SouthCarolina

SouthDakota

Tennessee

Texas

Utah

Vermont

Virginia

Washington

WestVirginia

Wisconsin

Wyoming $250

$236

$269

$300

$300

$300

$300

$332

$275

$251

$297

$257

$308

$252

$250

$268

$240

$384

$300

$300

$390

$305

$260

$395

$300

$300

$255

$276

$300

$250

$288

$335

$250

$300

$250

$300

$269

$270

$254

$332

$399

$294

$329

$295

$338

$277

$303

$375

$260

$346

$300

$299

$2,288,833

$15,063,040

$6,553,831

$29,175,178

$33,935,231

$2,303,472

$9,117,212

$100,899,560

$20,575,466

$1,542,030

$16,133,990

$2,346,431

$3,852,942

$36,669,940

$15,545,451

$10,287,153

$31,962,085

$2,687,486

$31,641,561

$82,611,802

$11,209,046

$32,666,461

$5,139,933

$15,245,622

$4,379,161

$3,618,953

$20,831,968

$7,582,174

$18,522,828

$26,870,563

$25,653,339

$27,651,975

$3,294,979

$11,180,699

$10,528,777

$10,022,986

$9,176,202

$15,847,444

$35,281,532

$7,271,173

$6,130,187

$32,210,758

$89,608,573

$3,547,099

$5,686,192

$13,806,923

$28,705,310

$187,067,645

$9,617,911

$29,656,309

$5,208,674

$12,996,616

20%

22%

20%

20%

22%

24%

22%

23%

20%

22%

22%

23%

39%

23%

19%

20%

21%

26%

21%

23%

21%

25%

22%

21%

20%

18%

22%

21%

21%

21%

23%

23%

22%

22%

20%

21%

19%

22%

23%

21%

26%

23%

22%

21%

30%

22%

23%

23%

21%

20%

22%

21%

1,964

22,228

7,349

36,118

36,876

2,201

11,088

101,187

27,702

2,322

19,694

3,905

2,228

52,651

21,566

12,996

46,449

2,058

42,584

80,261

8,331

34,544

5,960

16,740

6,856

4,619

24,886

9,532

21,924

36,582

26,486

28,290

5,081

14,474

16,410

11,279

11,013

23,652

46,366

6,814

4,898

40,476

97,629

4,559

5,137

14,299

26,345

157,640

10,257

33,383

2,806

18,735

AppendixC:FraudReportsandReportedAmountLostbyState

CONSUMERSENTINELNETWORK DATABOOK2019

_____________________________________________________________________________________________

Theamountlostreferstoreportswithalossof$1–$999,999.Thenumberofreportsforeachstateexcludesstate-specificdatacontributorreports.
FEDERAL TRADE COMMISSION ▪ ftc.gov/data