[Federal Register Volume 62, Number 40 (Friday, February 28, 1997)]
[Notices]
[Pages 9237-9238]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-4950]


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DEPARTMENT OF THE TREASURY
Internal Revenue Service


Proposed Collection; Comment Request for Voluntary Customer 
Surveys To Implement E.O. 12862 Coordinated by the Office of Opinion 
Research on Behalf of All IRS Operations Functions

AGENCY: Internal Revenue Service (IRS), Treasury.

ACTION: Notice and request for comments.

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SUMMARY: The Department of the Treasury, as part of its continuing 
effort to reduce paperwork and respondent burden, invites the general 
public and other Federal agencies to take this opportunity to comment 
on proposed and/or continuing information collections, as required by 
the Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C. 
3506(c)(2)(A)). Currently, the IRS is soliciting comments concerning 
Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the 
Office of Opinion Research on Behalf of All IRS Operations Functions.

DATES: Written comments should be received on or before April 29, 1997 
to be assured of consideration.

ADDRESSES: Direct all written comments to Garrick R. Shear, Internal 
Revenue Service, room 5571, 1111 Constitution Avenue NW., Washington, 
DC 20224.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be directed to Carol 
Savage, (202) 622-3945, Internal Revenue Service, room 5569, 1111 
Constitution Avenue NW., Washington, DC 20224.

[[Page 9238]]

SUPPLEMENTARY INFORMATION:

    Title: Voluntary Customer Surveys to Implement E.O. 12862 
Coordinated by the Office of Opinion Research on Behalf of All IRS 
Operations Functions.
    OMB Number: 1545-1432.
    Abstract: This is a generic clearance for an undefined number of 
customer satisfaction and opinion surveys and focus group interviews to 
be conducted over the next three years. Surveys and focus groups 
conducted under the generic clearance are used by the Internal Revenue 
Service to determine levels of customer satisfaction, as well as 
determining issues that contribute to customer burden. This information 
will be used to make quality improvements to products and services.
    Current Actions: We will be conducting different customer 
satisfaction and opinion surveys and focus group interviews during the 
next three years than in the past. At the present time, it is not 
determined what these surveys and focus groups will be.
    Type of Review: Revision of a currently approved collection.
    Affected Public: Individuals or households, business or other-for-
profit organizations, and farms.
    Estimated Number of Respondents: 83,841.
    Estimated Time Per Respondent: 5 minutes.
    Estimated Total Annual Burden Hours: 7,000.
    The following paragraph applies to all of the collections of 
information covered by this notice:
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless the collection of 
information displays a valid OMB control number. Books or records 
relating to a collection of information must be retained as long as 
their contents may become material in the administration of any 
internal revenue law. Generally, tax returns and tax return information 
are confidential, as required by 26 U.S.C. 6103.

Request for Comments

    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval. All comments will 
become a matter of public record. Comments are invited on: (a) Whether 
the collection of information is necessary for the proper performance 
of the functions of the agency, including whether the information shall 
have practical utility; (b) the accuracy of the agency's estimate of 
the burden of the collection of information; (c) ways to enhance the 
quality, utility, and clarity of the information to be collected; (d) 
ways to minimize the burden of the collection of information on 
respondents, including through the use of automated collection 
techniques or other forms of information technology; and (e) estimates 
of capital or start-up costs and costs of operation, maintenance, and 
purchase of services to provide information.

    Approved: February 21, 1997.
Garrick R. Shear,
IRS Reports Clearance Officer.
[FR Doc. 97-4950 Filed 2-27-97; 8:45 am]
BILLING CODE 4830-01-U