THE CHANGING CONSUMER 


DEMOGRAPHICS: 


An FTC Workshop - December 6, 2016 

 

STRATEGIES FOR PROTECTING OUR 

DIVERSE CONSUMER COMMUNITIES
 

Eric Freidman, Office of Consumer Protection, 

Montgomery County Maryland 

Alan Lai, Chinese Information & Service Center 

Samantha Vargas Poppe, National Council of La Raza 

Ruth Susswein, Consumer Action 
Speaking: Alan Lai 
 

Chinese Information & Service Center
 
 

STRATEGIES FOR PROTECTING OUR 

DIVERSE CONSUMER COMMUNITIES
 

Eric Freidman, Office of Consumer Protection, 

Montgomery County Maryland 

Alan Lai, Chinese Information & Service Center 

Samantha Vargas Poppe, National Council of La Raza 

Ruth Susswein, Consumer Action 
 

 

 

STRATEGIES FOR PROTECTING THE NEXT
 

GENERATION OF AGING CONSUMERS
 

Marti DeLiema, Stanford Center on Longevity 

Richard Goldberg, U.S. Department of Justice 

Mirenda Meghelli, Pro Bono Net 

Amy Nofziger, AARP Foundation 

Jennifer Taylor, Legal Aid of West Virginia 
Speaking: Marti DeLiema
 

Stanford Center on Longevity
 
 

 

 

STRATEGIES FOR PROTECTING THE NEXT
 

GENERATION OF AGING CONSUMERS
 

Marti DeLiema, Stanford Center on Longevity 

Richard Goldberg, U.S. Department of Justice 

Mirenda Meghelli, Pro Bono Net 

Amy Nofziger, AARP Foundation 

Jennifer Taylor, Legal Aid of West Virginia 
 

The Risk Detector
 Mirenda Meghelli, Pro Bono Net 
Pro Bono Net’s programs:
 

•	 Enable legal 

advocates to make
 

a stronger impact
 

• Increase volunteer
 

participation 

•	 Empower the 

public with 

resources and selfhelp tools to 

address legal 

issues 
THE RISK DETECTOR 


An innovati ve lega I heaIth check-up tool 


to help assess housing, debt, and fi nancial exploitati on 


issues in vuln erable client communities 


AProud Collaboration of 


Pro Bono Net1 JASA, and LSED 


Overview Terminology 


Video Case Studies: Anna John Pat 


BEGIN INTERVIEW WITH CLIENT 

Developed by probono.net and GE 0 R GET0 WN LAW 


Powered Ir N E CH A L 0 G I C 

 

 

The Risk Detector: Evolution
 

 Prototype phase: Debt 

and Eviction Navigator 

 Created in collaboration 

with Georgetown’s 

Technology Innovation 

and Law practicum 

“I don’t know if I have an issue but I 

would like to check” 
The Risk Detector
 

 3 legal areas: 

 Financial
 

exploitation
 

 Housing 

 Consumer Debt 

 Partnership with 

social workers and 

community outreach 

partners to reach 

elderly community 

 User-friendly and 

conversational 

interface 
 

 

 

* Checklist 

format to 

help social 

workers 

identify red 

flags 

* Room for 

notes and 

observations 
 

 

 

The Risk Detector
 

 System calculates

inputs and

determines risk 

level 

 A customized 

report is 

generated

summarizing

interview and re­ capping key data

points 

 Report is

automatically

emailed to legal

service 

organization for

follow up 
 

 

 

 

In Sum...
 

 Serve communities who are often difficult or 

costly to reach through traditional on-site

legal services. 

 Support innovative justice partnerships that

allow trained non-attorneys to issue-spot legal 

needs and triage them to the resource or 

program best suited to help 

 Expand the availability of preventative and

holistic legal services for these populations 

 Connect those currently facing a legal issue

with critical assistance and resources to help 

them resolve it, with a focus on early 

intervention and prevention 
 

 

 

STRATEGIES FOR PROTECTING THE NEXT
 

GENERATION OF AGING CONSUMERS
 

Marti DeLiema, Stanford Center on Longevity 

Richard Goldberg, U.S. Department of Justice 

Mirenda Meghelli, Pro Bono Net 

Amy Nofziger, AARP Foundation 

Jennifer Taylor, Legal Aid of West Virginia 
THE CHANGING CONSUMER 


DEMOGRAPHICS: 


An FTC Workshop - December 6, 2016 

 

WRAP UP
 

Lois Greisman, Associate Director,
 

Division of Marketing Practices, FTC
 
THE CHANGING CONSUMER 


DEMOGRAPHICS: 


An FTC Workshop - December 6, 2016