[Federal Register Volume 83, Number 112 (Monday, June 11, 2018)]
[Notices]
[Pages 27006-27007]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2018-12468]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Administration for Children and Families


Submission for OMB Review; Comment Request

    Title: The Evaluation of Child Welfare Information Gateway.
    OMB No.: New Collection.

(Note: Some of the data collection activities proposed for the 
Evaluation of Child Welfare Information Gateway were previously 
approved via Fast Track OMB Clearance. We are seeking regular OMB 
approval so that future evaluation findings may be publicly 
disseminated in reports, journals and at conferences to better inform 
the child welfare field.)
    Description: The Children's Bureau (CB), Administration for 
Children and Families (ACF), U.S. Department of Health and Human 
Services (HHS) is proposing new or expanded data collection activities 
as part of its Evaluation of Child Welfare Information Gateway.
    Child Welfare Information Gateway (CWIG) is a service of the 
Children's Bureau, a component within the Administration for Children 
and Families, and is dedicated to the mission of connecting 
professionals and concerned citizens to information on programs, 
research, legislation, and statistics regarding the safety, permanency, 
and well-being of children and families. The Evaluation of Child 
Welfare Information Gateway was initiated in response to Executive 
Order 12862 issued on September 11, 1993. The Order calls for putting 
customers first and striving for a customer-driven government that 
matches or exceeds the best service available in the private sector. To 
that end, CWIG's evaluation is designed to better understand the kind 
and quality of information services that customers want, as well as 
customers' level of satisfaction with existing services.
    A new Market Research Sub-Study is also being proposed as part of 
this submission to complement information obtained from the larger 
Evaluation of Child Welfare Information Gateway. The sub-study 
component seeks to learn more about how child welfare professionals and 
students planning to enter the child welfare workforce access and 
consume work-related information. This national study will focus on 
understanding child welfare professionals' and students' 
characteristics, use of technology, and preferences for obtaining 
information that they use in their work. The goal of the sub-study is 
to provide child welfare technical assistance providers and other 
organizations with a better understanding of their target audiences so 
they can design more effective products, services, and dissemination 
strategies to reach these populations.
    Data collection activities proposed for the Evaluation of Child 
Welfare Information Gateway include: ten online targeted surveys 
designed to evaluate CWIG's special initiative websites and other 
targeted website sections; ten online event surveys administered after 
CWIG-sponsored webinars, presentations, or other events; five focus 
groups (each with approximately 10 participants) with users and non-
users of CWIG's special initiative websites and other CWIG products and 
services; and, a general customer survey delivered via multiple modes 
(e.g., website, email, live chat, print, and phone). The sampling plan 
for the CWIG general customer survey is designed to reach the various 
types of customers using Child Welfare Information Gateway services 
such as professionals, students, and customers looking for assistance 
with a personal situation while reducing burden for respondents by only 
asking relevant questions for their backgrounds.
    The market research sub-study seeks to deliver surveys and conduct 
focus groups to gauge online information habits and preferences. The 
proposed market research sub-study will consist of a national online 
survey of child welfare professionals and students, which will be 
administered through four different instruments tailored for four 
different populations. Ten focus groups (each with 8 to 10 
participants) will be used to learn more about different audiences' 
habits and preferences related to child welfare information access and 
consumption.
    Respondents: The Evaluation of Child Welfare Information Gateway 
will target all types of possible CWIG users including: State and local 
governments, the territories, service providers, Tribes and tribal 
organizations, grantees, researchers, and the general public seeking 
information and resources from Child Welfare Information Gateway via 
the website, mail, telephone, Live Chat, and email. The Market Research 
Sub-Study will target child welfare professionals in state, county, 
tribal, and private agencies; Court Improvement Program coordinators 
and directors; judges and attorneys involved in child welfare-related 
work; and students in Bachelor's and Master's degree programs in social 
work that receive Title IV-E or IV-B stipends.

[[Page 27007]]



                                             Annual Burden Estimates
----------------------------------------------------------------------------------------------------------------
                                                                     Number of    Average burden
                   Instrument                        Number of     responses per     hours per     Total burden
                                                    respondents     respondent       response          hours
----------------------------------------------------------------------------------------------------------------
Child Welfare Information Gateway's Targeted               2,660               1           0.084          223.44
 Survey.........................................
Child Welfare Information Gateway's Event Survey             900               1            0.05              45
Child Welfare Information Gateway's Focus Group               50               1               1              50
 Guide..........................................
Child Welfare Information Gateway's General                  960               1           0.084           80.64
 Customer Survey: Questions for Professionals...
Child Welfare Information Gateway's General                  480               1            0.05              24
 Customer Survey: Questions for Students........
Child Welfare Information Gateway's General                  960               1            0.05              48
 Customer Survey: Questions for Personal
 Customers......................................
Market Research Sub-Study: Online Information              1,800               1             0.5             900
 Habits and Preferences Survey (for child
 welfare professionals in state, county, and
 private agencies)..............................
Market Research Sub-Study: Online Information                800               1             0.5             400
 Habits and Preferences Survey (for child
 welfare professionals working with tribes).....
Market Research Sub-Study: Online Information              1,400               1             0.5             700
 Habits and Preferences Survey (for legal
 professionals working in child welfare)........
Market Research Sub-Study: Online Information                810               1             0.5             405
 Habits and Preferences Survey (for students
 planning to enter the child welfare workforce).
Market Research Sub-Study: Focus Groups on                   100               1             1.5             150
 Information Habits and Preferences.............
----------------------------------------------------------------------------------------------------------------

    Estimated Total Annual Burden Hours: 3,026.08 hours.
    Additional Information:
    Copies of the proposed collection may be obtained by writing to the 
Administration for Children and Families, Office of Planning, Research 
and Evaluation, 330 C Street SW, Washington, DC 20201. Attention 
Reports Clearance Officer. All requests should be identified by the 
title of the information collection. Email address: 
<a href="/cdn-cgi/l/email-protection#cba2a5ada4a8a4a7a7aea8bfa2a4a58baaa8ade5a3a3b8e5aca4bd"><span class="__cf_email__" data-cfemail="caa3a4aca5a9a5a6a6afa9bea3a5a48aaba9ace4a2a2b9e4ada5bc">[email protected]</span></a>.
    OMB Comment:
    OMB is required to make a decision concerning the collection of 
information between 30 and 60 days after publication of this document 
in the Federal Register. Therefore, a comment is best assured of having 
its full effect if OMB receives it within 30 days of publication. 
Written comments and recommendations for the proposed information 
collection should be sent directly to the following: Office of 
Management and Budget, Paperwork Reduction Project, Email: 
<a href="/cdn-cgi/l/email-protection#b2fdfbe0f3ede1e7f0fffbe1e1fbfdfcf2fdfff09cf7fde29cf5fde4"><span class="__cf_email__" data-cfemail="92dddbc0d3cdc1c7d0dfdbc1c1dbdddcd2dddfd0bcd7ddc2bcd5ddc4">[email protected]</span></a>, Attn: Desk Officer for the Administration 
for Children and Families.

Robert Sargis,
Reports Clearance Officer.
[FR Doc. 2018-12468 Filed 6-8-18; 8:45 am]
 BILLING CODE 4184-01-P


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