Bios

Catherine Alfonsi is First Officer in the Financial and Property Crimes Unit of the European Police 

Organization (Europol) in The Hague, Netherlands. Recruited by Europol in 2003, Ms. Alfonsi represents 

the organization in customs administration and services organizations. She also specializes in fraud schemes, 

especially by taking charge of the complaints addressed to Europol by victims, and is the contact point for 

environmental crime and protection of endangered species. Prior to joining Europol, Ms. Alfonsi began working 

in 1984 as a Customs Controller with French Customs before becoming a Customs Inspector. After one year 

of specialized school and training, she joined the French Customs National Board of Investigations (DNRED) 

where she worked for five years as the deputy head of a unit specializing in international assistance and 

investigation file management. In 1994 she was asked to represent French Customs within the French Liaison 

desk of the Europol Drugs Unit, which was the predecessor of Europol.

Keith Anderson is an economist in the Division of Consumer Protection of the Bureau of Economics of the 

Federal Trade Commission (FTC). Among other positions in the Bureau, Mr. Anderson has served as Assistant 

Director for Regulatory Analysis and as Senior Economic Advisor to the Chairman of the U.S. International 

Trade Commission. Mr. Anderson has authored several FTC staff studies, including Consumer Fraud in 

the United States: An FTC Survey (August 2004) and Consumer Fraud in the United States: The Second 

FTC Survey (October 2007). He also has published papers in several scholarly journals, including “Agency 

Discretion or Statutory Direction: Decision Making at the U.S. International Trade Commission,” Journal of 

Law and Economics, October 1993, and “Who Are the Victims of Identity Theft? The Effect of Demographics,” 

Journal of Policy Planning and Marketing, Fall 2006.

Ethan Arenson works in the FTC’s Division of Marketing Practices where he focuses on high-technology 

issues, including spam and malware. Among other recent matters, Mr. Arenson litigated the FTC’s suit against 

spyware purveyor ERG Ventures, LLC, and brought a series of enforcement actions under the CAN-SPAM Act 

targeting Internet-based lead generators who used false promises of free gifts to lure traffic to their websites. 

Prior to joining the FTC, Mr. Arenson worked for six years as an associate in the litigation group of Holland 

& Knight LLP. Mr. Arenson graduated with a BA from American University and a JD with honors from the 

George Washington University Law School.

C. Steven Baker is Director of the FTC’s Midwest Region in Chicago, a position he has held since 1988. 

The region covers the central United States and the office does primarily consumer protection work for the 

Commission, concentrating on matters such as telemarketing and spam. The office works extensively on crossborder fraud and Mr. Baker is one of the founders of the Toronto Strategic Partnership. Mr. Baker joined the 

FTC in Washington, DC in 1982 as a staff attorney in the Bureau of Consumer Protection, and later served as 

an attorney advisor to Chairman James C. Miller III and Chairman Daniel Oliver. Prior to joining the FTC, Mr. 

Baker served as a law clerk to U.S. District Judge D. Brook Bartlett in Kansas City, Missouri. Mr. Baker is a 

graduate of Missouri Valley College and of the University of Iowa College of Law, from which he obtained his 

law degree in 1981 and was a Note and Comment Editor for the Iowa Law Review.
2

Kathleen Benway is a staff attorney with the FTC’s Division of Marketing Practices. She previously worked in 

the Division of Privacy and Identity Protection. Since joining the FTC, Ms. Benway has litigated telemarketing 

fraud, data security, and privacy cases. Prior to joining the FTC, Ms. Benway worked for six years as a litigation 

associate with a large Washington, DC law firm, where she focused on antitrust, trademark, and false advertising 

cases. Ms. Benway is a cum laude graduate of Northeastern University and Boston College Law School. 

Elliot Burg is an Assistant Attorney General in the Consumer Protection Unit of the Vermont Attorney 

General’s Office, where he has worked since 1987. From 1976 to 1980, he served as a staff attorney at Vermont 

Legal Aid, and from 1980 to 1986 as Director of the South Royalton Legal Clinic at Vermont Law School. 

At present, much of his work focuses on telemarketing fraud, environmental health, and consumer issues 

stemming from the current economic downturn. A graduate of Cornell University and Harvard Law School, 

Mr. Burg received a Marvin Award in 2003 for outstanding leadership in advancing the goals of the National 

Association of Attorneys General. 

Nora J. Carpenter is the Senior Vice President of BBB Capacity for the Council of Better Business Bureaus. 

Prior to her appointment, she served as President and Chief Executive Officer of the BBB serving Southwest 

Idaho and Eastern Oregon, a position she assumed in 1993. During her tenure at the Boise BBB, she spent time 

coaching and educating businesses on topics ranging from internal fraud prevention to ethics and marketplace 

“best practices.” Ms. Carpenter was recognized as the Idaho Business Woman of the Year in 2006; in 2004 

was the recipient of both the Council of Better Business Bureaus’ Meritorious Service Award and the Boise 

“Celebration of Women in Business” Award. She was a regular guest on Boise-area TV and radio programs, and 

wrote a weekly newspaper column in the business section of the Idaho Statesman. Ms. Carpenter was a fraud 

prevention trainer throughout the Western States, served on the board of directors of the Idaho Fraud Prevention 

Association and was a member of the Association of Fraud Investigators. She is a member of the Certified Fraud 

Investigators, the American Advertising Federation, and Rotary International.

Jack Christin joined eBay in 2004 after serving for eight years as an Assistant Attorney General in the 

Consumer Protection Division of the Massachusetts Attorney General’s Office, where he worked on 

enforcement actions, consumer education efforts, and policy initiatives involving online commerce and internet 

fraud. At eBay, Mr. Christin manages law enforcement and regulatory agency relations and oversees a special 

unit of the eBay/PayPal Fraud Investigations Team dedicated to proactively supporting criminal and civil 

investigations and prosecutions involving eBay and PayPal throughout North America. Mr. Christin started 

his career in 1992 with a four-year stint as an Assistant District Attorney in the Westmoreland County District 

Attorney’s Office in Greensburg, PA. He received his undergraduate degree from Oberlin College and his law 

degree from the University of Pittsburgh. His current eBay feedback score is 139.

Tim Cranton is Associate General Counsel of Worldwide Internet Safety Enforcement Programs for Microsoft 

Corporation. In that position he leads Microsoft’s efforts to develop and implement groundbreaking legal 

solutions to protect children online and to help stop ID theft, malicious code, botnets, spam, spyware, and other 

online fraud. These efforts include enforcement as well as the development of technological tools, educational 

materials, and policy initiatives to help keep consumers and businesses safe online. Mr. Cranton began his 

career at Microsoft by specializing in Internet and intellectual property issues and heading up the company’s 

Internet anti-piracy initiatives worldwide. In 2006, the International Centre for Missing & Exploited Children 
3

acknowledged his work on child safety and appointed him as the Microsoft representative to its board of 

directors. Mr. Cranton graduated magna cum laude with a BA in public policy from Duke University, and 

obtained his law degree from Yale University, where he participated in the AIDS Litigation Project and served 

as Articles Editor for the Yale Law & Policy Review. 

Debbie Deem is an FBI Victim Specialist in Los Angeles where she has worked with crime victims for over 

twenty five years. Her job entails working with federal victims of violent and financial crime under investigation 

by the FBI. In addition, Ms. Deem works extensively with elderly chronic victims of mass marketing fraud, 

including collaborating in assisting victims referred by the Royal Canadian Mounted Police and Adult 

Protective Services. She also works with victims of investment fraud, mortgage fraud, internet fraud, and 

identity theft, as well as businesses that have been victimized by fraud related crimes. For more than ten years, 

Ms. Deem has provided training and consultation and authored articles on issues related to victims of financial 

crime. She recently co-authored a chapter in Victims of Crime, 3rd edition, “Victims of Financial Crime” 2007, 

Sage Publications. 

Michael Edwards has been a police officer in Arizona for over twenty-six years. During part of that time 

he was a general detective with the Gilbert Police Department for four years, and then a financial crimes 

detective with the Chandler Police Department for seven years. He retired from local police work and became 

a Special Agent with the Arizona Attorney General’s Office in 2002. Once there he became the agency’s expert 

on fraudulant telemarketing operations. He has led investigations into “bag n bulb” operators and “biz op” 

telemarketers that resulted in successful criminal prosecutions and civil actions and the closure of fraudulent 

businesses. Special Agent Edwards has been promoted to supervisor of a squad of financial crimes investigators 

with the Arizona Attorney General’s Office and continues to carry a full case load, including telemarketing 

cases. 

Linda Fisher is a professor at Seton Hall Law School. Professor Fisher’s professional and academic interests 

link theory and practice. Her current research focuses on target marketing in subprime lending. Through her 

work at Seton Hall Law School’s Center for Social Justice, she defends borrowers in foreclosure and pursues 

a variety of consumer claims against predatory lenders and foreclosure rescue scammers. Professor Fisher also 

integrates broader advocacy efforts into her practice and engages in legislative and policy work on behalf of 

consumer and civil rights groups. Professor Fisher currently teaches Civil Procedure and the Civil Litigation 

Clinic. She was the Director of the Center for Social Justice for more than a decade and speaks regularly about 

predatory lending to the media and at legal and academic conferences. Professor Fisher received an LLM 

from Northwestern Law School, a JD from the University of Chicago, and a BA, magna cum laude, from 

Macalester College.

Richard N. Goldberg is a trial attorney with the Department of Justice, Office of Consumer Litigation (OCL). 

In 1995, he received a BA cum laude in philosophy from Hobart College, Geneva, NY. In 1998, Mr. Goldberg 

received his JD with honors from the University of Maryland School of Law, after which he clerked for the 

Honorable Lawrence F. Rodowsky of the Maryland Court of Appeals. He began at the Justice Department in 

September 1999 as an Honor Program attorney. He has prosecuted cases on behalf of each of OCL’s client 

agencies, including the FTC, Food and Drug Administration, Consumer Product Safety Commission and 

National Highway Transportation Safety Administration. In December 2006, Mr. Goldberg was awarded the 

FTC’s Criminal Liaison Unit Award for cooperation with the FTC in the enforcement of criminal laws.
4

Frank Gorman is the Chief of the Criminal Liaison Unit (CLU) at the FTC in Washington, DC. CLU is 

responsible for coordinating parallel civil-criminal law enforcement proceedings, assisting FTC staff in 

obtaining support from criminal investigative agencies, training FTC personnel on criminal legal issues 

affecting FTC matters, and serving as the FTC’s point of contact for investigators and prosecutors seeking 

to draw upon FTC resources and expertise. Before assuming his current position, Mr. Gorman served as an 

Assistant Director in the FTC’s Bureau of Consumer Protection, as Counsel to the Director for the Bureau 

of Consumer Protection, and as a trial attorney in the FTC’s Bureau of Consumer Protection, Division of 

Marketing Practices. He also has worked in private practice and as a legal services attorney. Mr. Gorman 

received his BA in Political Science and his JD from the University of Connecticut.

Susan Grant is Director of Consumer Protection at Consumer Federation of America, a non-profit association 

of some 300 non-profit consumer groups that was established in 1968 to advance the consumer interest through 

research, education, and advocacy at both national and state levels. Ms. Grant works in the areas of privacy, 

deceptive marketing, online safety and security, fraud, electronic and mobile commerce, and general consumer 

protection issues. She began her career in consumer protection in 1976 as an investigator and Director of the 

Consumer Protection Division in the Northwestern Massachusetts District Attorney’s Office. 

Sally Greenberg joined the National Consumers League (NCL) as Executive Director on October 1, 2007. Ms. 

Greenberg’s focus at NCL is on four key priority areas: fraud, child labor, LifeSmarts, and health care forums. 

At NCL, she has testified before the White House Interagency Working Group on import safety and is currently 

the NCL’s primary spokesperson on a variety of issues. Ms. Greenberg comes to NCL from Consumers Union 

(CU), where she had worked since 1997 on auto and product safety, intellectual property, securities reform, 

investor protections, and civil justice reform. Before CU, Ms. Greenberg worked at the U.S. Department of 

Justice’s Foreign Claims Settlement Commission, and before that, spent a decade serving as the Eastern States 

Civil Rights Counsel for the Anti-Defamation League based in Boston, Massachusetts. Ms. Greenberg was 

President of the Women’s Bar Association of Massachusetts and the Women’s Bar Foundation. She has served 

on several gubernatorial commissions in Massachusetts and currently serves on several boards of directors. 

Lois C. Greisman heads the Division of Marketing Practices in the FTC’s Bureau of Consumer Protection. 

Under Ms. Greisman’s management, Marketing Practices leads the FTC’s law enforcement initiatives tackling 

telemarketing fraud (including Do Not Call enforcement), business opportunity fraud, illegal spam, and 

Internet fraud. Before joining the Division of Marketing Practices in January 2006, Ms. Greisman headed the 

Division of Planning and Information, where she managed the FTC’s Identity Theft Program, the Consumer 

Response Center, and also supervised implementation of the National Do Not Call Registry. Previously, 

Ms. Greisman served as Chief of Staff to FTC Chairman Timothy J. Muris. She also served as Attorney Advisor 

to Chairman Robert Pitofsky and Chairman Janet D. Steiger from 1995 - 2001. Ms. Greisman received her 

bachelor’s degree magna cum laude from Brown University, and her law degree from George Washington 

University Law School, where she was a member of the Order of the Coif and Law Review. 

Eileen Harrington, an attorney, is Acting Director of the FTC’s Bureau of Consumer Protection. Prior to 

becoming Acting Director, Ms. Harrington was Deputy Director of the Bureau of Consumer Protection, and 

was previously Associate Director for Marketing Practices. She led the Commission’s consumer fraud law 

enforcement effort, and oversaw some of its most visible regulatory work, including the National Do Not Call 

initiative and implementation of the CAN-SPAM Act. She also led development of the Commission’s Internet 
5

Fraud enforcement program and coordinated domestic and international law enforcement programs to detect 

and halt fraud against consumers on the Internet. Ms. Harrington joined the FTC as Assistant Director for 

Marketing Practices in 1987, and served as Associate Director for Marketing Practices from 1991 to 2005. 

In 1997, President Clinton conferred on Ms. Harrington the rank of Distinguished Executive in the Senior 

Executive Service for “sustained extraordinary accomplishments” in organizing and leading interagency 

enforcement, education, and regulatory efforts to halt consumer fraud. In 2004, she and a team of colleagues 

received a Service to America Medal for their work on the National Do Not Call Registry.

Debra Harris is an Assistant Inspector in Charge in the Postal Inspection Service Criminal Investigations 

Group and has oversight responsibility for the Mail Fraud, Postal Revenue Fraud, Money Laundering, and 

Organized Crime Drug Enforcement Task Force programs. She has been a Postal Inspector for over 23 years 

investigating mail fraud and fraud against the Postal Service in Harrisburg, PA; San Francisco and Los Angeles, 

CA; and Chicago, IL before returning to Washington, DC and assuming her current program staff position at 

their headquarters.

Michael Kaiser joined the National Cyber Security Alliance (NCSA) in 2008. As NCSA’s chief executive, 

Mr. Kaiser engages diverse constituencies — business, government, and non-profit organizations — in NCSA’s 

broad public education and outreach efforts to strengthen the nation’s cyber infrastructure, including leadership 

of NCSA’s premier outreach and awareness campaign, National Cyber Security Awareness Month. NCSA 

builds efforts through public private partnerships that address cyber security issues for home users (parents and 

children), K-12 and higher education, and small business. Prior to joining NCSA, Mr. Kaiser spent 25 years 

as a senior executive at the National Center for Victims of Crime in Washington, DC, and at Safe Horizon in 

New York City, where he held a variety of senior staff positions.

Janis Kestenbaum is an attorney in the Division of Marketing Practices of the FTC’s Bureau of Consumer 

Protection. In addition to bringing federal court actions to combat fraud in a variety of areas, Ms. Kestenbaum 

chairs the Commission’s federal-state task force on fraud in the prepaid calling card industry. Prior to joining 

the FTC, Ms. Kestenbaum was counsel at Wilmer, Cutler, Pickering, Hale and Dorr, LLP and a trial attorney 

with the Federal Programs Branch of the Civil Division of the U.S. Department of Justice. She received a BA

from Duke University and a JD from Harvard Law School. 

William E. Kovacic was designated to serve as Chairman of the FTC on March 30, 2008, by President 

George W. Bush. Chairman Kovacic was previously sworn in as a Commissioner in January 2006, following 

his nomination by the President and confirmation by the U.S. Senate. Prior to Chairman Kovacic’s appointment 

as FTC Commissioner, he was the E.K. Gubin Professor of Government Contracts Law at George Washington 

University Law School, where he began to teach in 1999. Chairman Kovacic was the FTC’s General Counsel 

from 2001 through the end of 2004 and had worked at the Commission from 1979 to 1983, first with the Bureau 

of Competition’s Planning Office and later as an attorney advisor to former Commissioner George W. Douglas. 

After leaving the FTC in 1983, Chairman Kovacic was an associate with the Washington, DC, office of Bryan 

Cave, where he practiced in the firm’s antitrust and government contracts departments until joining the George 

Mason University School of Law in 1986. Since 1992 Chairman Kovacic has served as an adviser on antitrust 

and consumer protection issues to the governments of Armenia, Benin, Egypt, El Salvador, Georgia, Guyana, 

Indonesia, Kazakhstan, Mongolia, Morocco, Nepal, Panama, Russia, Ukraine, Vietnam, and Zimbabwe. 
6

Jane Larimer is General Counsel and Executive Vice President of Automated Clearing House (ACH) Network 

Services, for NACHA — the Electronic Payments Association. In this role, she leads the department responsible 

for all activities that support NACHA’s role as administrator of the ACH Network. Ms. Larimer also provides 

legal support for the NACHA Operating Rules, and for NACHA’s activities in the areas of electronic commerce, 

check initiatives, bill payment/presentment, and benefits transfer. Prior to joining NACHA, Ms. Larimer 

practiced law with the Lending, Banking and Public Finance Group of Powell, Goldstein, Frazer & Murphy in 

Atlanta, Georgia.

Paul Laudanski is Senior Manager of Investigations, Internet Safety Enforcement Team for Microsoft 

Corp, where he oversees Microsoft’s investigations and supports law enforcement agencies’ investigations of 

phishing, spam and other online consumer protection, and fraud threats. Since joining Microsoft in May 2008, 

Mr. Laudanski has worked regularly with law enforcement and security professionals to investigate a variety 

of online crime and understand the evolving threat landscape. He speaks regularly at conferences, works to 

develop technological tools that address Internet crime, and helps forge new relationships that maximize the 

effectiveness of those tools. Before joining Microsoft, Mr. Laudanski founded CastleCops, a volunteer-based 

security community that provides free tools and services to improve Internet safety. He and his wife Robin 

operated and developed the CastleCops site from 2001 to 2008. Mr. Laudanski holds a BA in mathematics 

from Rider University and is a multiple recipient of the Microsoft Most Valuable Professional (MVP) Award in 

Windows and Consumer Security.

Erin Leahy has worked as an Assistant Attorney General for the Consumer Protection Section of the Ohio 

Attorney General’s Office for over sixteen years. Her work has always been largely concentrated in the area of 

telemarketing fraud detection and enforcement. She worked as an investigator for over seven years preparing 

cases for both civil and criminal prosecutions. As an Assistant Attorney General, Ms. Leahy filed actions against 

companies engaged in fraudulent practices in many areas including advanced-fee credit repair, “guaranteed” 

government grants, home improvement repairs, bogus travel offers, and third-party payment processors who 

facilitated telemarketing fraud. Ms. Leahy is a 1992 graduate of Ohio University with a BA and a 1998 graduate 

of Capital University Law School. 

Jay Lerner is the Assistant Chief for Policy and Strategy in the Fraud Section, Criminal Division, of the 

U.S. Department of Justice. In this position, Mr. Lerner provides guidance and counsel regarding policy and 

strategic direction for federal fraud prosecutions, including internet and mass-marketing fraud; financial 

institution fraud; identity theft; corporate securities fraud; mortgage fraud; procurement fraud; health care fraud; 

and Foreign Corrupt Practices Act violations. Mr. Lerner has worked as a federal prosecutor for more than ten 

years at the U.S. Department of Justice. He also worked for the U.S. Department of Homeland Security as the 

Assistant General Counsel for Oversight & Review and Chief Counsel for Security, and at the Transportation 

Security Administration as Deputy Chief Counsel. Mr. Lerner received his JD from the University of 

Pennsylvania School of Law. He has a degree in accounting from the University of Illinois and passed the 

Certified Public Accountants Examination. 

Ellyn Lindsay has been an Assistant United States Attorney for the Central District of California in Los 

Angeles for twenty-one years. For the past sixteen years, she has specialized in prosecuting fraud cases, more 

particularly cases involving telemarketing fraud against the elderly. In 2000, she began working on cross-
7

border telemarketing fraud against American seniors. Many of her cases, both domestic and foreign, have 

had concurrent civil cases brought by the FTC. Ms. Lindsay received her law degree from the University of 

California, Berkeley (Boalt Hall).

Cory Louie is Trust & Safety Manager for Google. Mr. Louie is responsible for the protection of the Google 

brand and Google users by maintaining and advancing the trust, safety, and security of Google’s global 

products and services through the management of significant risk, abuse and fraud issues. Before joining 

Google, Mr. Louie was a Special Agent with the United States Secret Service. He was trained in the Electronic 

Crime Special Agent Program, specializing in the investigation of network intrusions and cybercrimes, 

and worked numerous domestic and international cybercrime investigations involving e-commerce fraud, 

phishing, access device fraud, network intrusions, unauthorized computer access, hacking, and financial fraud. 

Mr. Louie is a San Francisco native who graduated cum laude from California State University, Hayward with 

a Bachelor’s in Criminal Justice and a Master’s in Public Administration. 

Joan MacPherson is a Senior Competition Law Officer with the Competition Bureau Canada. 

Ms. MacPherson has been a federal law enforcement officer for thirty years, joining the Fair Business 

Practices Branch of the Competition Bureau in 1998. The Branch works to reduce harm to consumers 

and competitors by investigating matters involving deceptive telemarketing and mail, and false and 

misleading advertising. Ms. MacPherson leads a team of investigators focused on deceptive telemarketing. 

Ms. MacPherson spent several months at the FTC’s Division of Marketing Practices where she played a key 

role in coordinating the Competition Bureau’s involvement in Operation Tele-PHONEY, which was the largest 

telemarketing fraud sweep ever coordinated by the FTC. Ms. MacPherson is also a Bureau representative to 

the Toronto Strategic Partnership, a multi-law enforcement agency task force formed to combat cross-border 

fraudulent mass marketing.

Michael J. McKeown is a Supervisory Special Agent (SSA) with the Federal Bureau of Investigations. 

He is one of seven SSAs at the FBI’s Cyber Division, Cyber Initiative and Resource Fusion Unit (CIRFU), 

responsible for working with analysts from industry and academia to find out where cyber crime originates, 

who is responsible, and how to fight and prevent it. The CIRFU is supported by some of the largest targets 

of cyber criminals — online organizations and merchants, including Microsoft, eBay, PayPal, and America 

Online, and industry trade associations, including the Business Software Alliance, the Direct Marketing 

Association, the Merchant Risk Council, and others. When the CIRFU learns about a specific trend or problem 

from an industry group, the Unit forms an initiative to target the top offenders and make arrests — not only to 

prosecute them but also to learn more about how they operate. Mr. McKeown holds an MBA from St. Joseph’s 

University and a Bachelor of Business Administration from Temple University.

Richard McKewen is an attorney of the FTC’s Office of International Affairs (OIA) where he counsels 

staff in the Bureau of Consumer Protection on cross-border issues arising in FTC enforcement actions and 

investigations. Prior to joining OIA, he was an attorney in the Bureau’s Division of Marketing Practices, 

where he represented the FTC in cases against illegal telemarketers, business opportunity fraudsters, billing 

aggregators, and telephone crammers. Prior to joining the FTC, Richard was the Carmen Policy Fellow in 

Civil Rights Law at the Institute for Public Representation, where he represented both groups and individuals 

in cases involving civil rights and civil liberties, discrimination in employment and public accommodations, 

FOIA, and government accountability in the areas of public health and safety.
8

James R. Paravecchio is Group Manager of Fraud Risk Management Operations for Verizon. His current 

responsibilities include the mitigation of fraud risk at Verizon with emphasis on fraud detection and prevention, 

including prevention of identity theft and subscription fraud. Mr. Paravecchio has twelve years experience in 

the telecommunications industry with the previous ten years in the banking industry and in the private practice 

of law. He is a native of Colorado and holds a bachelor’s degree in public affairs and political science and a law 

degree from the University of Denver. 

Mick Randall is a Fraud Manager within the Crime Techniques Department of the Serious Organised Crime 

Agency (SOCA), UK. The role of the department is to identify vulnerabilities within the processes and systems 

of Government, the Public and Private Sectors, which enable serious and organized crime to flourish. Mr. 

Randall is a career detective who joined the Metropolitan Police Service in 1979. Following postings at New 

Scotland Yard, he was seconded to the National Crime Squad in 1997. Between 2001 and 2005, he was Head 

of Operations at the National Hi-Tech Crime Unit, which targeted international criminal groups responsible 

for committing offenses against financial industries. Mr. Randall has led criminal investigations throughout 

the world, with a focus on Russian, Eastern European, and South East Asian organized crime groups, and has 

worked closely with law enforcement partners in the UK and abroad. 

Colleen B. Robbins is a staff attorney in the FTC’s Division of Marketing Practices and her work includes 

litigating Spyware, Internet fraud, business opportunity, and work-at-home cases. Among her most recent cases, 

Ms. Robbins prosecuted defendants who installed malicious code onto millions of consumers’ computers. 

In addition to litigating, Ms. Robbins co-coordinated Project Busted Opportunity during which a dozen 

federal and state law enforcement agencies brought over seventy law enforcement actions against fraudulent 

business opportunity sellers, including ten FTC cases. She also helped prepare the FTC’s National Do Not 

Email Registry Report to Congress, the FTC’s Subject Line Labeling Report to Congress, and co-organized 

the FTC/NIST Email Authentication Summit. Before joining the Commission, Ms. Robbins was an Assistant 

District Attorney in the Manhattan District Attorney’s Office where she served in the Domestic Violence Unit 

and Sex Crimes Unit.

Andrea Rosen is Deputy Commissioner of Fair Business Practices for the Canadian Competition Bureau. 

The Competition Bureau contributes to the prosperity of Canadians by protecting and promoting competitive 

markets and enhancing informed consumer choice. Ms. Rosen led the Archer Daniels Midland cartel case, 

as well as a number of subsequent world-wide cartel cases, and drafted the first Immunity Bulletin which 

articulated the Commissioner’s policy on recommending grants of immunity in criminal matters. Ms. Rosen 

has been with the Competition Bureau for twenty-seven years, and has been with the Fair Business Practices 

Branch since June 2002. As Deputy Commissioner of Competition, she is responsible for both the mass 

marketing fraud and misleading advertising programs across Canada. The Branch works to reduce harm to 

consumers and competitors by investigating matters involving deceptive telemarketing and mail, and false and 

misleading advertising. Ms. Rosen also chairs the National Mass Marketing Fraud Strategy, co-chairs the Joint 

Management Team of the Canadian Anti-Fraud Call Centre (Phonebusters), and represents the Competition 

Bureau on the International Consumer Protection Enforcement Network. 

Jonathan J. Rusch is Deputy Chief for Strategy and Policy in the Fraud Section of the Criminal Division 

at the United States Department of Justice in Washington, DC. He serves as Chair of the national-level Mass 

Marketing Fraud Working Group and the Identity Theft Enforcement Interagency Working Group, the United 
9

States Co-Chair of the Canada-United States Cross-Border Crime Forum’s Mass-Marketing Fraud Subgroup, and 

a member of the United Nations Office on Drugs and Crime’s Core Group of Experts on Identity-Related Crime. 

He also serves as Executive Director for Consumer and Benefit Fraud of the Department of Justice’s Hurricane 

Katrina Fraud Task Force. Mr. Rusch is an Adjunct Professor of Law at Georgetown University Law Center, 

where he teaches courses on Global Cybercrime Law and Trial Practice, and Lecturer in Law at the University of 

Virginia Law School, where he teaches Cybercrime.

Dan Salsburg is an Assistant Director in the FTC’s Division of Marketing Practices where he supervises matters 

involving telemarketing and internet-related fraud. Prior to becoming an Assistant Director, Mr. Salsburg served 

as an FTC staff attorney, a Counselor to the Director of the FTC’s Bureau of Consumer Protection, and as a 

Senior Trial Attorney with the Commodity Futures Trading Commission.

Lisa Weintraub Schifferle joined the FTC’s Division of Marketing Practices in September 2008. Prior to 

joining the FTC, Ms. Schifferle worked for eight years at the Maryland Legal Aid Bureau, as a staff attorney 

and then supervising attorney. Before Legal Aid, she worked as an associate at Guerrieri, Edmond & Clayman, 

a union-side labor law firm. Prior to that, she served as a law clerk to the Honorable Ronna Lee Beck in 

DC Superior Court. Ms. Schifferle graduated with a BA summa cum laude from Yale University and a JD from 

the University of Virginia Law School.

Doug Shadel has served as the Washington State Director for AARP since 2003. Previously, Mr. Shadel was 

the Consumer Affairs Director for AARP’s West Region office. He also has served as a fraud investigator and 

Special Assistant Attorney General for the Washington State Attorney General’s office. Mr. Shadel is an expert in 

fraud victimology and prevention and has co-authored a number of studies and books on the subject, including 

The Psychology of Consumer Fraud (with Karla Pak) and Weapons of Fraud (with Anthony Pratkanis).

Clifford Stanford is an Assistant Vice President at the Federal Reserve Bank of Atlanta and Director 

of the Atlanta Fed’s Retail Payments Risk Forum. In this role, he works in collaboration with payments 

industry participants, regulators, and law enforcement to identify, understand, and mitigate emerging risks 

in retail electronic payments systems. He is responsible for establishing and maintaining relationships 

with industry executives and organizations involved in the retail payments arena specifically with regard 

to risk issues. Previously, Mr. Stanford served the Atlanta Fed in management and legal roles, including as 

Assistant General Counsel. Mr. Stanford earned a law degree from Georgia State University in 1995 and earned 

his bachelor’s degree in history from Emory University in 1992. He has been a member of the State Bar of 

Georgia since 1995.

David Szuchman became Director of the 600-employee New Jersey Division of Consumer Affairs in June, 

2008. Consumer Affairs enforces laws and regulations designed to protect New Jersey’s residents in the 

marketplace. The areas within the jurisdiction of Consumer Affairs include the purchase, lease, and repair of 

automobiles; identity theft; telemarketing scams; and home improvement repairs and renovations. Consumer 

Affairs also licenses and oversees more than 500,000 professionals working in eighty fields that range from 

physicians to plumbers. Before assuming his current position, Mr. Szuchman was an Assistant Attorney 

General in the New York Attorney General’s Office, a trial attorney in the criminal division of the U.S. Justice 

Department, and an assistant district attorney in the Manhattan District Attorney’s Office. His work includes 
10

investigating and prosecuting bid-rigging, money laundering, identity theft, and mortgage fraud cases. 

Mr. Szuchman graduated from the University of Vermont in 1994 with a bachelor’s degree in political science, 

and in 1997 received a law degree from Hofstra University School of Law. 

Tracey Thomas is an attorney in the FTC’s Bureau of Consumer Protection, Division of Marketing Practices. 

She has primarily litigated cases involving telemarketing fraud, and most recently has assisted in the Division 

of Marketing Practices’ investigation into the prepaid calling card industry. In addition to serving as a co-chair 

of the Fraud Forum, Ms. Thomas is also a co-chair of the summer recruiting committee for the Bureau of 

Consumer Protection. Before she joined the FTC, Ms. Thomas worked for the law firm of Steptoe & Johnson 

LLP in their Corporate, Securities, and Finance practice group. Ms. Thomas received her undergraduate degree 

from Harvard University and a JD from the University of Michigan, Ann Arbor. 

Tracy Thorleifson has been with the FTC’s Northwest Region in Seattle since 1988. She has coordinated 

state/federal projects targeting fundraising fraud and has been the lead attorney for the FTC in a variety of fraud 

and deception cases involving infomercial makers, telemarketers, professional fundraisers, lead brokers, and 

others engaged in scams ranging from deceptive claims about charities, advance fee loans, credit card offers, 

assorted supposed health products, unauthorized debiting, and consumer credit counseling. Ms. Thorleifson 

also has worked on ground-breaking actions involving the Commission’s unfairness doctrine and several 

assister-facilitator cases, especially in the payment processor area. Ms. Thorleifson is a graduate of Smith 

College and Harvard Law School. 

Philip Tumminio is a staff attorney in the FTC’s Division of Marketing Practices. Mr. Tumminio’s workload 

includes a wide array of matters ranging from business opportunity and high-tech frauds to emerging consumer 

protection issues relating to mobile and convergent devices. Mr. Tumminio served as one of the organizers of 

the FTC’s two-day public town hall examining issues related to marketing on mobile devices. Prior to joining 

the FTC, Mr. Tumminio practiced law in the U.S. Air Force Judge Advocate General’s Corps., where he served 

as lead counsel on numerous criminal cases and advised base command on a myriad of criminal, civil, and 

administrative matters. Mr. Tumminio graduated with Honors from the George Washington University Law 

School.

Lynne M. Vieraitis is an Associate Professor of Criminology in the School of Economic, Political, and Policy 

Sciences at the University of Texas at Dallas. Her research focuses on studying the impact of criminal justice 

policy on crime rates, inequality and violence, and identity theft. Her work has been published in Criminology

& Public Policy, Homicide Studies, Feminist Criminology, and other journals. Together with Dr. Heith Copes, 

Associate Professor in the Department of Justice Sciences at the University of Alabama at Birmingham, she 

has interviewed federal inmates incarcerated for identity theft and related crimes. Dr. Vieraitis earned her BA 

in Psychology from the University of Texas at Austin, and her MS and PhD in Criminology from Florida State 

University. 

Shaundra Watson serves as Counsel for International Consumer Protection in the FTC’s Office of International 

Affairs. Ms. Watson began her FTC career litigating cases involving spam, internet fraud, and business 

opportunity scams. Ms. Watson also has worked on internet policy issues, including preparing congressional 

testimony and representing the Commission in international fora. Currently, Ms. Watson provides litigation 
11

assistance on cases involving cross-border fraud, represents the Commission in multilateral organizations, 

assists with implementation of the U.S. SAFE WEB Act, and works with foreign law enforcement officials 

to increase cross-border cooperation. Prior to joining the FTC, Ms. Watson practiced commercial litigation at 

Hogan & Hartson LLP in Washington, DC. While practicing in the private sector, Ms. Watson handled several 

matters involving unfair trade practices, international trade, and intellectual property. Ms. Watson clerked for 

Justice Quince on the Florida Supreme Court and is a graduate of the University of Virginia School of Law.

Nat Wood is Assistant Director for Consumer and Business Education in the FTC’s Bureau of Consumer 

Protection. He oversees education campaigns on topics such as computer security, identity theft, credit, and 

how to avoid scams and rip-offs, and is always on the lookout for potential partners to help inform the public 

about being a savvy consumer. Mr. Wood initiated the OnGuard Online campaign, a joint project of the federal 

government and the technology industry to help computer users guard against Internet fraud, secure their 

computers, and protect their personal information. The helpful content at OnGuardOnline.gov includes tips, 

articles, videos, and interactive games. In 2003, Mr. Wood managed the branding and marketing of the National 

Do Not Call Registry, which has grown to include over 150 million phone numbers. He has a bachelor’s degree 

from Cornell University, and an MBA from the George Washington University.

Colin Woodcock is a founding member of the Serious Organised Crime Agency (SOCA), UK, and is 

Head of the Fraud Section in the Intervention Branch. He joined the Metropolitan Police Force in 1969, and 

became a CID officer in 1987, serving for a number of years on different Drug Squads including the Central 

Drug Squad at New Scotland Yard. In 1990, Mr. Woodcock was attached to the National Drugs Intelligence 

Unit and in 1992 became a founding member of the National Criminal Intelligence Service (NCIS) where he 

headed the Drug Section, and later managed the German and Balkan Desk in the International Division. In 2000 

he became the Head of the International Division. Mr. Woodcock received a degree in Humanities from Open 

University in 1999. 
Addendum

Mary K. Engle is currently Acting Deputy Director of the FTC’s Bureau of Consumer Protection. 

The Bureau of Consumer Protection’s mandate is to protect consumers from deceptive, unfair, or 

fraudulent practices. The Bureau enforces a variety of consumer protection laws enacted by Congress, 

as well as trade regulation rules issued by the FTC. Its actions include individual company and 

industry-wide investigations, administrative and federal court litigation, rulemaking proceedings, and 

consumer and business education. In addition, the Bureau contributes to the FTC’s on-going efforts 

to inform Congress and other government entities of the impact that proposed actions could have on 

consumers. Prior to her appointment as Acting Deputy Director, Ms. Engle headed the FTC’s Division 

of Advertising Practices, where she was responsible for regulating national advertising matters, 

including claims about food, OTC drugs, dietary supplements, alcohol, tobacco, and Internet services, 

and for enforcing the Children’s Online Privacy Protection Act. Ms. Engle joined the FTC as a staff 

attorney in 1990, has held a number of management positions in the FTC’s Bureau of Consumer 

Protection, and has served as an advisor to a Commissioner. Before joining the FTC, Ms. Engle 

practiced law with a firm in Washington, DC. She received a BA from Harvard University in 1983 and 

a JD from the University of Virginia School of Law in 1986.