EX-10.11



 Exhibit 10.11 

2013 Five9 Bonus Plan 
  

 
 Five9 maintains an employee bonus incentive plan
as part of the company’s compensation strategy to attract and retain top level talent. 
 Participation 

Eligibility for Employees to participate in the bonus plan is requested by their manager. Final approval from the CEO is required for an employee to be
eligible to participate in the bonus plan. 
 Eligibility for Executives to participate in the bonus plan is approved by the Board of Directors (Board)
Compensation Committee. 
 Target Award 
 The target
award is the amount, at 100% performance achievement, payable under the Plan to a Participant for the Performance Period. Target Awards will be pro-rated from the date of hire or date of approval if approved after a Performance Period has already
commenced. 
 Goal Amount 
 Employee bonuses are set as
an annual dollar amount as recommended by the employee’s manager and approved by the CEO. 
 Executive bonuses are set as an annual dollar amount as
approved by the Board. 
 Performance Period 
 The
performance period is the period of time for the measurement of the performance criteria that must be met to receive a bonus. 
 Employee bonuses are set as
an annual target with quarterly payouts. The CEO has an annual bonus with quarterly payouts as well as a discretionary bonus paid out annually upon approval by the Board. 

Performance Criteria 
 Five9, in its sole discretion, will
determine the performance goals applicable to any Target Award. Performance goals for any Participant may include individual and/or corporate goals. 

Achievement 
 Achievement of corporate goals is measured
by corporate achievement of revenue and normalized cash flow goals as outlined in Appendix A. 







 Achievement of individual employee goals is measured by the employees’ managers. 

Right to Receive Award 
 A participant must be an employee
of Five9 on the date of bonus payment to receive their bonus payment, unless otherwise determined by Five9 Management or the Board. 
 Timing of Payment

 Payment of each award will be made as soon as practicable as determined by Five9 Management and the Board after the end of the Performance Period
during which the award was earned. Bonus amounts will be processed through payroll with applicable state and federals tax withholding for bonus payments. 

Payment in the Event of Death 
 If a Participant dies
prior to the payment of the award, the award will be paid to the estate of the Participant. 
 Amendment, Termination and Duration 

The Bonus Plan is provided at the discretion of Five9. Five9 reserves the right to administer, modify or terminate the Plan with or without notice. 







 2013 Performance Goals 

In 2013 there were four quarterly Performance Periods, ending on March 31, June 30, September 30 and December 31. For each
quarter there were two corporate performance goals: Revenue weighted at 80% and Normalized Cash Flow weighted at 20%. The chart below illustrates the Revenue and Normalized Cash Flow targets for each of the 2013 Performance Periods. 

 

					
	 	  	 Revenue Target
	  	Normalized Cash Flow Target
	 2013 Performance Period
	  	(in millions)	  	(in millions)
	 Q1
	  	$19,481	  	($5,862)
	 Q2
	  	$20,445	  	($7,290)
	 Q3
	  	$23,294	  	($6,556)
	 Q4
	  	$27,385	  	($3,391)

 Normalized Cash Flow is EBITA less principal and interest amounts paid on debt. 

Achievement of Corporate Goals 
 Achievement of Revenue is
on a sliding scale from 90%-110% of goal achievement with payout on a 3 to 1 scale. The chart below illustrates the funding multiple that will apply to each quarterly 2013 Revenue Performance Goal. 

 

			
	 Goal Achievement as %
	 	 Bonus Pool Funding as %

	 90
	 	70
	 91
	 	73
	 92
	 	76
	 93
	 	79
	 94
	 	82
	 95
	 	85
	 96
	 	88
	 97
	 	91
	 98
	 	94
	 99
	 	97
	 100
	 	100
	 101
	 	103
	 102
	 	106
	 103
	 	109
	 104
	 	112
	 105
	 	115
	 106
	 	118
	 107
	 	121
	 108
	 	124
	 109
	 	127
	 110
	 	130








 The Normalized Cash Flow corporate goal is payable at either 100% or 0%. To achieve 100% the actual Normalized
Cash Flow must be no more than $100k less than the target. If the Normalized Cash Flow is lower than this threshold, the achievement of this goal is 0%.