FTC’s Proposed Partial Stipulated Order for 

Permanent Injunction and Monetary Judgment

Attachment 5

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VOLKSWAGEN AND AUDI DEALER NOTICE

REGARDING COURT-APPROVED 2.0-LITER TDI SETTLEMENTS

FOR DETAILED INFORMATION VISIT:

WWW.VWCOURTSETTLEMENT.COM OR WWW.AUDICOURTSETTLEMENT.COM

 

1. Overview of Settlements 

The Court has approved settlements entered into between Volkswagen Group of America and the 

United States and California (the U.S. Department of Justice on behalf of the Environmental 

Protection Agency, the California Air Resources Board, and the California Attorney General); 

the U.S. Federal Trade Commission; and a class comprised of owners and lessees of 2.0-liter 

VW/Audi vehicles. Under the Settlements, consumers will choose whether to accept a 

buyback/lease termination or to retain their vehicle and receive an approved emissions 

modification (if and when it becomes available). All three options include cash payments to 

owners and lessees. In addition, some former owners/lessees are entitled to cash payments. 

Volkswagen has also agreed to pay for environmental remediation and invest in zero emission 

vehicle technology. 

The parties filed the proposed Settlement documents with the Court on June 28, 2016 and the 

Court has now approved the Settlement documents. 

Dealers should encourage affected customers to participate in the Settlements. Dealers cannot 

offer customers any compensation or benefits that interfere with, or dissuade, customer 

participation in the Settlements. 

2. Eligible Vehicles 

The following 2.0-liter TDI vehicles are included in the Settlements: 

MODEL MODEL YEARS 

Jetta 2009-2015 

Jetta SportWagen 2009-2014 

Golf 2-Door 2010-2013 

Golf 4-Door 2010-2015 

Golf SportWagen 2015 

Beetle, Beetle Convertible 2013-2015 

Passat 2012-2015 

Audi A3 2010-2013, 2015 

The Settlements do not include the following 3.0-liter TDI vehicles: Volkswagen (Touareg), 

Audi (Q7, A6 Quattro, A8, A8L, Q5), and Porsche (Cayenne). 

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3. Informational Website and Toll-Free Number 

Customers requesting information should be directed to the settlement website for more details: 

www.VWCourtSettlement.com or www.AudiCourtSettlement.com.

Here, customers will be able to determine program eligibility, review specific settlement options, 

consult a list of Frequently Asked Questions, and obtain a link to important settlement 

documents filed with the Court. 

We will also have a Customer Support and Administration team to take calls and answer 

questions at 844-98-CLAIM. 

4. Claims Portal 

An online Claims Portal is available for customers to: obtain information about the settlements 

and their options under them including restitution amounts, claims submission, and appointment 

scheduling at dealerships for buybacks/lease terminations and approved emissions modifications. 

Upon confirmation that a customer is eligible to participate in the Settlements, a customer will 

then select a buyback/lease termination or an approved emissions modification, all of which 

involve a cash payment. Certain former owners and lessees may also use the claims portal to 

determine their eligibility for a cash payment and submit claims. 

5. Dealer Role in Handling Buybacks, Lease Terminations, and Emissions Modifications 

Dealership Program Ambassadors within each store will be nominated and trained to support 

processes for buybacks, lease terminations, and (if approved by regulators) emissions 

modifications. Eligible customers will schedule appointments for these online or by phone. The 

Company and third-party Settlement Specialists will process all payments to customers. 

Dealer Role in Handling Buybacks/Lease Terminations 

Buyback transactions will be executed between VWGoA and the customer and facilitated by a 

third-party Settlement Specialist at the dealership of the customer’s choice. Dealerships will 

have certain duties and obligations to maintain the integrity of the transaction and the vehicle 

post-buyback/lease termination until it is modified and resold or removed from the dealership by 

VWGoA. 

Dealer Role in Handling Emissions Modifications 

Any approved emissions modifications will be managed through normal dealer service 

scheduling processes, and customers will be encouraged to schedule appointments through the 

dealership’s online scheduling tool. We will provide customers who choose an emissions 

modification with an Extended Emissions Warranty covering all parts and labor. Dealers cannot 

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charge customers any fees related to this warranty service. In certain circumstances, Dealers will 

provide loaners to customers who choose the emissions modification. 

Details regarding process and dealer responsibilities will be communicated through the regional 

support structure. 

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