[Federal Register Volume 62, Number 37 (Tuesday, February 25, 1997)]
[Notices]
[Pages 8512-8513]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-4689]


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DEPARTMENT OF VETERANS AFFAIRS

Agency Information Collection: Emergency Submission for OMB 
Review; Comment Request

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: The Veterans Benefits Administration (VBA), Department of 
Veterans Affairs, has submitted to the Office of Management and Budget 
(OMB) the following emergency proposal for the collection of 
information under the provisions of the Paperwork Reduction Act (44 
U.S.C. 3507(j)(1)). The reason for emergency clearance request is that 
these information collections are essential to the VA's mission. The 
use of normal clearance procedures is reasonably likely to prevent the 
VBA from timely conducting the collections of information. OMB has been 
requested to act this emergency clearance request by March 11, 1997.
    OMB Control Number: None assigned.
    Title and Form Number: Generic Clearance for the Veterans Benefits 
Administration Customer Satisfaction Surveys.
    Type of Review: New collection.
    Need and Uses: VBA will conduct the customer satisfaction surveys 
under this generic clearance to implement Executive Order 12862, 
Setting Customer Service Standards. If the surveys were not conducted, 
VBA would be unable to comply with the Executive Order, and would not 
have the information needed to establish standards for the best 
possible customer-focused service. VBA will use the information 
gathered to determine where and to what extent services are 
satisfactory, and where and to what extent they are in need of 
improvement. The information may lead to policy changes to improve 
VBA's overall operations. Voluntary customer surveys will not be used 
as substitutes for traditional program evaluation surveys that measure 
objectives outcomes. In order to maximize the voluntary response rates, 
the information collection will be designed to make participation 
convenient, simple, and free of unnecessary barriers.
    Affected Public: Individuals or households; Business or other for-
profit.
    Estimated Annual Burden: 1,494 hours.
    a. Lender Survey--303 hours.
    b. VA Loan Customer Service Survey--575 hours.
    c. Insurance Customer Survey--216 hours.
    d. Vocational Rehabilitation Service-St. Petersburg--100 hours.
    e. Customer Survey for VAMC Outbased Team--200 hours.
    f. Pretest-Education Questionnaire--100 hours.
    Estimated Average Burden Per Respondent:
    a. Lender Survey--20 minutes.
    b. VA Loan Customer Service Survey--15 minutes.
    c. Insurance Customer Survey--6 minutes.
    d. Vocational Rehabilitation Service-St. Petersburg--15 minutes.
    e. Customer Survey for VAMC Outbased Team--10 minutes.

[[Page 8513]]

    f. Pretest-Education Questionnaire--15 minutes.
    Frequency of Response: One-time.
    Estimated Total Number of Respondents: 7,369.
    a. Lender Survey--909.
    b. VA Loan Customer Service Survey--2,300.
    c. Insurance Customer Survey--2,160.
    d. Vocational Rehabilitation Service-St. Petersburg--400.
    e. Customer Survey for VAMC Outbased Team--1,200.
    f. Pretest-Education Questionnaire--400.

ADDRESSES: A copy of this submission may be obtained from Ron Taylor, 
Information Management Service (045A4), Department of Veterans Affairs, 
810 Vermont Avenue, NW, Washington, DC 20420, (202) 273-8015.
    Comments and recommendations concerning this submission should be 
directed to VA's OMB Desk Officer, Allison Eydt, OMB Human Resources 
and Housing Branch, New Executive Office Building, Room 10235, 
Washington, DC 20503 (202) 395-4650. Do not send requests for benefits 
to this address.

DATES: Comments on the information collection should be directed to the 
OMB Desk Officer on or before March 4, 1997.

FOR FURTHER INFORMATION CONTACT: Ron Taylor, VA Clearance Officer 
(045A4), (202) 273-8015.

    Dated: February 11, 1997.

    By direction of the Secretary.
Donald L. Neilson,
Director, Information Management Service.
[FR Doc. 97-4689 Filed 2-24-97; 8:45 am]
BILLING CODE 8320-01-M