Consumer Protection Data Spotlight | October 2019 1 

Millennials are 

25% more likely

than people 40+ to 

report losing money

to fraud

Not what you think: Millennials and fraud 

People sometimes think scams mostly affect older 

adults, but reports to Consumer Sentinel tell a different 

story. People in their 20s and 30s, a cohort that 

roughly tracks the so-called Millennial generation, are 

25% more likely to report losing money to fraud than 

people 40 and over generally,1

 and much more likely 

to report a loss on certain types of fraud. 

The top five frauds to which Millennials report losing 

money are online shopping frauds, business imposters, 

government imposters, fake check scams, and romance 

scams. People 40+ report those same scams, too, but 

the data suggest that, with the exception of romance 

scams, Millennials may be less likely to avoid them or 

may encounter them more often. For example, 

Millennials are twice as likely as people 40+ to report 

losing money while shopping online. Frequently, 

shopping-related reports to the FTC are about items

that are never delivered or aren’t as advertised. 

Millennials are also more likely than their older 

counterparts to report 

fraud losses on scams

that promise to fix

debt-related problems 

or that promise money 

through jobs, 

investments, or 

business opportunities.

2

Millennials are 93% 

more likely than people 
Consumer Protection Data Spotlight | October 2019 2 

40+ to report losing money to fake check scams, 

which also often look like a way to earn money.3

The likelihood of losing money is just part of the 

story—how much people lose is also important. The 

median individual amount Millennials report losing to 

fraud is $400, much lower than what people 40+ 

report.

4 But those individual losses add up: Millennials 

have reported losing nearly $450 million to fraud in 

just the past two years.

5 Of that, online shopping 

accounted for $71 million in reported losses, and

government imposter scams were close behind, 

with $61 million in reported losses.

The likelihood of reporting a loss varies by how 

people are first contacted by a scammer, and there 

are age differences here, too. While phone calls are 

the top contact method reported for people of all 

ages, Millennials report losing money to phone 

scams at slightly lower rates than people 40+. But 

Millennials are more likely to report losing money 

to frauds that start in other ways6

 —most notably, 

Millennials are 77% more likely than their older 

counterparts to say they lost money to a scam that 

started with an email. 

The most important takeaway: fraud affects every

generation. If someone has contacted you to demand 

money or your personal information – stop. Talk to 

someone you trust. And check out the request. 

Here are some resources to help you navigate some 

of the scams hitting Millennials the hardest:

• Tips for online shopping:

ftc.gov/onlineshopping

• Watch out for bogus income offers:

ftc.gov/jobs

• Protect yourself from debt and credit

scams: ftc.gov/debt

If you spot a scam, report it to the FTC at 

ftc.gov/complaint. 

1 From September 2017 through August 2019, people 20–39 filed fraud reports indicating that they lost money (“loss reports”) at a rate 25% higher than than people 40 

and over. 47% of Sentinel fraud reports included usable age information during this period. The age comparison is normalized, based on the number of loss reports per 

million population by age. Population numbers used in this Spotlight were obtained from the U.S. Census Bureau Annual Estimates of the Resident Population for Selected

Age Groups by Sex for the United States, States, Counties and Puerto Rico Commonwealth and Municipios (June 2019).

2 Based on a comparison of reporting rates by people 20–39 and people 40 and over on the following fraud types from September 2017 through August 2019 (percent

difference in loss reporting rates as compared to people 40 and over noted in parentheses): advance-fee loans\credit arrangers (+34%), credit repair (+85%), debt

management\credit counseling (+86%), business opportunities\work-at-home-plans (+42%), employment agencies\job counseling\overseas work (+380%), investment

(+48%), and multi-level marketing\pyramids\chain letters (+90%). Age comparisons based on loss reports per million population by age.

3 People are often told to deposit a check and keep some of the money as payment for a phony offer to earn income. Using various ruses, scammers then direct people to

send some of the money back to them. For example, people may believe they are buying equipment or supplies for an internship or sales job. Many people have reported

using some of the money to send wire transfers or buy gift cards at a store they believed they were evaluating as a secret shopper. Once the bank identifies the check as a 

fake, the consumer may be responsible for any funds sent. These scams take advantage of unfamiliarity with how banks process checks and the terminology used. Banks 

are required to make check deposit funds available quickly, and consumer may even be told the check has “cleared.” However, it can take weeks for banks to identify a

check as fraudulent.

4 Median individual reported losses increase with age as follows: $500 for people 40-59, $640 for people 60-79. and $1,700 for people 80 and older. Median loss 

calculations are based on reports from September 2017 through August 2019 that indicated a monetary loss ($1 - $999,999).

5 Figure is based on reports to Sentinel from September 2017 through August 2019 from people 20–39.

6 The rank order of contact methods by loss reports filed by Millennials from September 2017 through August 2019 is as follows (percent difference in loss reporting rates 

as compared to people 40 and over noted in parentheses): phone (-5%), online (+14%), e-mail (+77%), consumer initiated contact (+23%), mail (+12%). Age

comparisons are normalized, based on loss reports per million population by age.