NORTH CARlBOO FLYING SERVICE LTD. DISASTER FAMILY ASSISTANCE PLAN AND

PASSENGER MANIFEST INFORMATION MANAGEMENT PLAl'l

This Family Assistance Plan is submitted in compliance with the Foreign Air Carrier Family Support Act

of 1997, with "AIR-21" and with Vision 100-Century of Aviation Reauthorization Act. This plan

represents the general policy and organized procedures of North Cariboo Flying Service Ltd. ("North

Cariboo") with respect to victims and family of victims after an aviation accident in US territory

involving a flight of North Cariboo to best meet their needs as outlined in the documentation mentioned

above.

North Cariboo's plan to assist those affected by an aviation disaster is part of a larger organized effort,

which includes the National Transportation Safety Board and many other government agencies to provide

the highest level of support to survivors and family members.

The following processes and procedures are in place in view of

• Passenger Inquiry Center

• Passenger Manifest

• Next of kin notification

• Airline Family Assistance Plan (including monuments, damage to property and NTSB hearings).

1. After an aviation disaster involving a North Cariboo aircraft, North Cariboo will publicize a

reliable, toll-free telephone number, and will provide stafIto handle calls from the families ofthe

passengers. North Cariboo has contracted with Kenyon International Emergency Services, Inc. to

provide services in support of Call Center requirements.

(a) North Cariboo will immediately notifY the Kenyon Call Center when an accident has

occurred. .

(b) The Kenyon Call Center will activate a toll-free telephone number (which has been

reserved and is ready for activation) that has been designated specifically for public

inquiries regarding the accident.

(c) Upon activation, the Kenyon Call Center will:

(i) Advise call center personnel that the toll-free number has been activated and to

prepare to begin answering telephone calls.

(ii) Advise North Cariboo that the toll-free number has been activated and is ready

for publication to the media.

2. North Cariboo will notifY the families ofthe passengers prior to any public notice of the names of

the passengers, either by utilizing the services of the organization designated for the accident

under 49 U.S.C. Section 1136(a)(2) or the services of other suitably trained individuals under

Vision IDO-Century of Aviation Reauthorization Act (PI. 108-176, 117 Stat. 2490). North

Cariboo has contracted with Kenyon International Emergency Services, Inc. to provide services

in support of notification requirements.

(a) As each name on the manifest is verified, the passenger's name will be-assigned to a

trained team member who is responsible for notifYing the family.

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(b) Sources of information team members may use to obtain family member contact

information include:

I) Travel agency phone numbers;

2) Inbound phone calls; and

3) PasspOlt information.

3. NOlth Cariboo will provide notification to the family ofa passenger as soon as North Cariboo has

verified that the passenger was aboard the aircraft (whether or not the names of all the passengers

have been verified) and to the extent practicable in person.

4. North Cariboo will provide to the Office of Transportation Disaster Assistance designated for the

accident under 49 U.S.C. Section 1136(a)(l) and to the organization designated for the accident

under 49 U.S.C. Section 1136(a)(2), immediately upon request, a list (which is based on the best

available information at the time of the request) of the names of the passengers aboard the aircraft

(whether or not such names have been verified), and will periodically update the list. This list will

also be marked "Not for Public Release".

5. North Cariboo will consult with the family of each passenger regarding the disposition of all

remains and personal effects of the passenger within the control of North Cariboo. North Cariboo

has contracted with Kenyon International Emergency Services, Inc. to provide services in support

of all human remains and personal effects issues.

6. If requested by the family of a passenger, NOlth Cariboo will return any possession of the

passenger, within the control of North Cariboo, to the family unless the possession is needed for

the accident investigation or any criminal investigation. North Cariboo has contracted with

Kenyon International Emergency Services, Inc. to provide services in SUPPOltof all personal

effects issues.

7. North Cariboo will retain any unclaimed possession of a passenger, within the control of North

Cariboo, for at least 18 months. North Cariboo has contracted with Kenyon International

Emergency Services, Inc. to provide services in support of all personal effects issues.

8. NOlth Cariboo will consult with the family of each passenger about construction by NOIth

Cariboo of any monument to the passengers, including any inscription on the monument.

9. The treatment of families of non-revenue passengers (and any other victim of the accident) will

be the same as the treatment ofthe families of revenue passengers.

10. North Cariboo will work with any organization designated under 49 U.S.C. Section 1136(a)(2) on

an ongoing basis to ensure that families of passengers receive an appropriate level of service and

assistance following an accident.

11. North Cariboo will provide reasonable compensation to any organization designated under 49

U.S.c. Section 1136(a)(2) for services provided to or on behalf of NOIth Cariboo by that

organization.

12. North Cariboo will assist the family of a passenger in traveling to the location of the accident and

provide for the physical care of the family while ti,e family is staying at such location.

13. North Cariboo will commit sufficient resources to carry out our Family Assistance Plan.

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14. Upon request of the family of a passenger, North Cariboo will inform the family of whether the

passenger's name appeared on a preliminary passenger manifest for the flight involved in the

accident whether or not the name of that person has been verified.

15. N011h Cariboo will provide adequate training to the employees and agents of North Cariboo to

meet the needs of survivors and family members following an accident.

16. In the event that N011hCariboo volunteers assistance to United States citizens within the United

States with respect to an aircraft accident outside the United States involving major loss of life,

North Cariboo will consult with the National Transportation Safety Board and the Department of

State on the provision of the assistance.

17. In the event that North Cariboo is involved in an accident that results in significant damage to a

man-made structure or other property on the ground, North Cariboo will promptly provide notice,

in writing to the owner of the structure or other property about liability for any property damage

and means for obtaining compensation. The written notice shall advise an owner to contact the

insurer of the property as the authoritative source for information about coverage and

compensation; not to rely on unofficial infonnation offered by foreign air carrier representative

about compensation by the foreign air carrier for accident site property damage; and to obtain

photographic or other detailed evidence of property damage as soon as possible after the accident,

consistent with restriction on access to the accident site.

18. In the event an accident occurs involving North Cariboo and which the National Transportation

Safety Board conducts a public hearing or comparable proceeding at a location greater than 80

miles from the accident site, North Cariboo will ensure that proceedings will be available

simultaneously by electrqnic means at a location open to the public at both the origin city and

destination city of the North Cariboo flight if both are located in the United States.

19. N011h Cariboo's Emergency Operation Center at Calgary, Alberta, will coordinate all activities

related to its Emergency Response. Initial contact (24 hours) is to be made as described in the'

Transport Canada approved Emergency Response Manual (ERM).

Document issued April 24, 2014 by North Cariboo.

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