8512 Federal Register / Vol. 62, No. 37 / Tuesday, February 25, 1997 / Notices

Information Management Service

(045A4), Department of Veterans

Affairs, 810 Vermont Avenue, NW.,

Washington, DC 20420, (202) 273–8015.

Comments and recommendations

concerning this submission should be

directed to VA’s OMB Desk Officer,

Allison Eydt, OMB Human Resources

and Housing Branch, New Executive

Office Building, Room 10235,

Washington, DC 20503 (202) 395–4650.

Do not send requests for benefits to this

address.

DATES: Comments on the information

collection should be directed to the

OMB Desk Officer on or before March 4,

1997.

FOR FURTHER INFORMATION CONTACT: Ron

Taylor, VA Clearance Officer (045A4),

(202) 273–8015.

Dated: February 11, 1997.

By direction of the Secretary.

Donald L. Neilson,

Director, Information Management Service.

[FR Doc. 97–4687 Filed 2–24–97; 8:45 am]

BILLING CODE 8320–01–P

Agency Information Collection:

Emergency Submission for OMB

Review; Comment Request

AGENCY: Board of Veterans’ Appeals,

Department of Veterans Affairs.

ACTION: Notice.

SUMMARY: The Board of Veterans’

Appeals (BVA), Department of Veterans

Affairs, has submitted to the Office of

Management and Budget (OMB) the

following emergency proposal for the

collection of information under the

provisions of the Paperwork Reduction

Act (44 U.S.C. 3507(j)(1)). The reason for

emergency clearance request is that the

ongoing survey is essential to the VA’s

mission. Disruption of the collection of

information will harm the BVA’s efforts

to identify aspects of the service that are

most important to our customers. OMB

has been requested to act this

emergency clearance request by March

11, 1997.

OMB Control Number: 2900–0548.

Title and Form Number: Generic

Clearance for the Board of Veterans’

Appeals Customer Satisfaction Survey.

Type of Review: Reinstatement, with

change, of a previously approved

collection for which approval has

expired.

Need and Uses: The BVA will

conduct the customer satisfaction

survey under this generic clearance to

implement Executive Order 12862,

Setting Customer Service Standards. If

the survey was not conducted, BVA

would be unable to comply with the

Executive Order, and would not have

the information needed to establish

standards for the best possible

customer-focused service. BVA will use

the information gathered to determine

where and to what extent services are

satisfactory, and where and to what

extent they are in need of improvement.

The information may lead to policy

changes to improve the Board’s overall

operations. BVA anticipates the survey

will identify those aspects of service

that are most important to benefit claims

appellants.

Affected Public: Individuals or

households.

Estimated Annual Burden: 400 hours.

Estimated Average Burden Per

Respondent: 6 minutes.

Frequency of Response: Annually.

Estimated Number of Respondents:

4,000.

ADDRESSES: A copy of this submission

may be obtained from Ron Taylor,

Information Management Service

(045A4), Department of Veterans

Affairs, 810 Vermont Avenue, NW,

Washington, DC 20420, (202) 273–8015.

Comments and recommendations

concerning this submission should be

directed to VA’s OMB Desk Officer,

Allison Eydt, OMB Human Resources

and Housing Branch, New Executive

Office Building, Room 10235,

Washington, DC 20503 (202) 395–4650.

Do Not send requests for benefits to this

address.

DATES: Comments on the information

collection should be directed to the

OMB Desk Officer on or before March 4,

1997.

FOR FURTHER INFORMATION CONTACT: Ron

Taylor, VA Clearance Officer (045A4),

(202) 273–8015.

Dated: February 11, 1997.

By direction of the Secretary.

Donald L. Neilson,

Director, Information Management Service.

[FR Doc. 97–4688 Filed 2–24–97; 8:45 am]

BILLING CODE 8320–01–P

Agency Information Collection:

Emergency Submission for OMB

Review; Comment Request

AGENCY: Veterans Benefits

Administration, Department of Veterans

Affairs.

ACTION: Notice.

SUMMARY: The Veterans Benefits

Administration (VBA), Department of

Veterans Affairs, has submitted to the

Office of Management and Budget

(OMB) the following emergency

proposal for the collection of

information under the provisions of the

Paperwork Reduction Act (44 U.S.C.

3507(j)(1)). The reason for emergency

clearance request is that these

information collections are essential to

the VA’s mission. The use of normal

clearance procedures is reasonably

likely to prevent the VBA from timely

conducting the collections of

information. OMB has been requested to

act this emergency clearance request by

March 11, 1997.

OMB Control Number: None assigned.

Title and Form Number: Generic

Clearance for the Veterans Benefits

Administration Customer Satisfaction

Surveys.

Type of Review: New collection.

Need and Uses: VBA will conduct the

customer satisfaction surveys under this

generic clearance to implement

Executive Order 12862, Setting

Customer Service Standards. If the

surveys were not conducted, VBA

would be unable to comply with the

Executive Order, and would not have

the information needed to establish

standards for the best possible

customer-focused service. VBA will use

the information gathered to determine

where and to what extent services are

satisfactory, and where and to what

extent they are in need of improvement.

The information may lead to policy

changes to improve VBA’s overall

operations. Voluntary customer surveys

will not be used as substitutes for

traditional program evaluation surveys

that measure objectives outcomes. In

order to maximize the voluntary

response rates, the information

collection will be designed to make

participation convenient, simple, and

free of unnecessary barriers.

Affected Public: Individuals or

households; Business or other for-profit.

Estimated Annual Burden: 1,494

hours.

a. Lender Survey—303 hours.

b. VA Loan Customer Service

Survey—575 hours.

c. Insurance Customer Survey—216

hours.

d. Vocational Rehabilitation ServiceSt. Petersburg—100 hours.

e. Customer Survey for VAMC

Outbased Team—200 hours.

f. Pretest-Education Questionnaire—

100 hours.

Estimated Average Burden Per

Respondent:

a. Lender Survey—20 minutes.

b. VA Loan Customer Service

Survey—15 minutes.

c. Insurance Customer Survey—6

minutes.

d. Vocational Rehabilitation ServiceSt. Petersburg—15 minutes.

e. Customer Survey for VAMC

Outbased Team—10 minutes.