FTC Administrative E-Filing System

External User Registration Guide 

(Filer)

February 2021 
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 2 

Contents

1) Introduction:................................................................................................... 3

2) Administrative E-Filing System External User Registration Guide Overview: 3

3) Application/User Registration: ....................................................................... 3

3.1 New/First time Users: ................................................................................................... 3

3.1.1 Registration:............................................................................................................................... 3

3.1.2 Account Activation:............................................................................................................. 8

3.2 Registered Users:....................................................................................................... 22

3.2.1 Login:........................................................................................................................................ 22

3.2.2 Reactivate Account:................................................................................................................. 28

3.2.3 Reset Password:...................................................................................................................... 34

4) Login to Administrative E-Filing: .................................................................. 39

5) Troubleshooting: .......................................................................................... 39
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 3 

Table of Figures 

Figure 1: Administrative E-Filing Landing Page ............................................................................ 4

Figure 2: Administrative E-Filing Registration Page ..................................................................... 5

Figure 3: Rules of Behavior Details................................................................................................ 6

Figure 4: Confirmation Page ........................................................................................................... 7

Figure 5: Account activation email ................................................................................................. 8

Figure 6: Create password page ...................................................................................................... 9

Figure 7: Two-factor authorization ............................................................................................... 10

Figure 8: Two-factor authorization (Okta Verify) ........................................................................ 11

Figure 9: Okta verification (scanning the barcode) ...................................................................... 13

Figure 10: Voice Call Authentication ........................................................................................... 16

Figure 11: Voice Call code verification ........................................................................................ 18

Figure 12: Administrative E-Filing System Login Page............................................................... 22

1) Introduction: 

The Federal Trade Commissions’ (FTC) Administrative E-Filing System (AEFS) is a new webbased, user friendly application that receives electronic filings in adjudicative proceedings 

conducted under Part 3 of the Commission's Rules of Practice that governs how competition and 

consumer protection cases are tried before an Administrative Law Judge (ALJ). The FTC’s new 

Administrative E-Filing Application has been created to secure, streamline and improve 

efficiencies for FTC’s Administrative E-Filing application users. 

2) Administrative E-Filing System External User Registration Guide 

Overview: 

This Administrative E-Filing System (AEFS) User Guide is an instruction manual that provides 

guidance on how to navigate and securely access the Admin E-Filing System for an optimal user 

experience.

3) Application/User Registration: 

3.1 New/First time Users:

3.1.1 Registration: 

In order to access the Administrative E-Filing System, you must first register and create an 

account. 

Please follow the steps below to register and create an account:
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 4 

1) Click on the link below and then click on ‘Register’ under New Users:

https://adminefiling.ftc.gov

2) You will be redirected to the Customer Registration Page. To successfully complete 

registration, you must:

- First, enter in the requested information for each of the input fields on the Customer 

Registration page 

- Then, click on the ‘Rules of Behavior’ button and review the Rules thoroughly. 

- After you have reviewed the rules, you must sign and date the Rules of Behavior. Note: 

You must input the signature in the following format: “/name of the user/.” 

- Next, enter in the Security Code (reCAPTCHA)

- Finally, click on ‘Submit’ to complete the registration process 

PLEASE NOTE: All users MUST sign the Rules of Behavior to complete the registration 

process. 

Figure 1: Administrative E-Filing Landing Page
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 5 

Figure 2: Administrative E-Filing Registration Page
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 6 

Figure 3: Rules of Behavior Details

The Submit button will now be enabled and you can click on it to proceed. 
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 7 

3) Upon successful submission, the application will display a confirmation page and you 

will receive an email with next steps to ‘Activate’ your account with the FTC.

Figure 4: Confirmation Page
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 8 

3.1.2 Account Activation: Upon receiving the activation email (example below) from 

the FTC, click on the ‘Activate FTC Account” button to activate your account. 

Figure 5: Account activation email
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 9 

Upon clicking on the Activate link from your email, you will be automatically redirected to the 

FTC “Create your FTC account” page. Please enter in a new password, then repeat the password, 

then answer your security questions and click “Create Account” 

 

 Figure 6: Create password page
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 10 

3.1.5 Setup two-factor authentication: You will then need to set up your two-factor 

Authentication (Okta Verify - mobile and Voice call). 

Please select your option and click “Setup”

Figure 7: Two-factor authorization 

Okta Verify is the preferred method of authentication.
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 11 

If you selected ‘Okta Verify”, please select your device type and click “Next”. 

You will need to download the Okta Verify App from the App Store onto your mobile 

device to proceed.

Figure 8: Two-factor authorization (Okta Verify) 
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 12 

Please open the Okta Verify App from your mobile device and click ‘Add Account” as shown 

below. Then scan the barcode or proceed with entering in the code. 
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 13 

Figure 9: Okta verification (scanning the barcode)
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 14 

Once the “Okta Verify” process is complete, you will see a green check mark against the Okta 

Verify enrollment as shown below: 
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 15 

You will also receive an email confirmation with regarding your enrollment in “Okta Verify” as 

shown below: 
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 16 

You have the option to also set up your multi-factor authentication using “Voice Call 

Authentication”. If you select this option, click ‘Setup” as shown below:

Figure 10: Voice Call Authentication
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 17 

Please enter your phone number here and click ‘Call’. You should receive a call with a code in 

the next few minutes. 
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 18 

Enter in the code and click ‘Verify”

Figure 11: Voice Call code verification
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 19 

Upon verification, you will receive an email confirmation that you have successfully enrolled in 

the multi-factor authentication with the FTC. 

Your account registration with the FTC is now complete. You can now conveniently access 

all external FTC applications through this account.
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 20 

Updating your Multi-Factor Authentication Settings: If you need to update/change your 

selections for Multi-factor Authentication, please follow the steps below: 

1) Navigate to: https://login.ftc.gov/

2) Enter in your username and password 

3) You will be asked once again to complete the authentication process 

4) Upon successful authentication, you will see the below screen: 

5) Click on your Account and then “Settings” 
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 21 

6) Here you will have the option to make changes to your account, please click on the 

option you would like to change and proceed. 
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 22 

3.2 Registered Users: 

3.2.1 Login: 

If you have previously registered with the FTC, you can access the Administrative E-Filing 

System by going to https://adminefiling.ftc.gov

Click ‘Login” under Registered Users and enter the e-mail address and password associated with 

the registered user account. 

Figure 12: Administrative E-Filing System Login Page
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 23 

Enter your email address and click ‘Next”. 
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 24 

Then, enter in your password and click ‘Verify”. 
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 25 

You will then be prompted to complete the authentication process. Please proceed with either 

“Okta Verify” or “Voice Call Authentication”. If you select Okta Verify, click on ‘Send Push’ to 

receive a push notification on your phone. 
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 26 

 If you select “Voice Call Authentication”, click ‘Call” and enter in the code that you receive via 

the verification phone call. If you selected the mobile phone option during registration, you will 

receive a text message with the code. After you enter the code, click ‘Verify’. 
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 27 

Upon successful authentication, you will be logged in to the application and you will receive an 

email notification confirming your login. 
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 28 

3.2.2 Reactivate Account: 

Your account will get automatically deactivated after 90 days of inactivity. You will receive 

emails at 30, 60 and 83 days of inactivity reminding that you need to login to keep you account 

active. Sample reminder email at 30 days is shown below:
FTC Administrative E-Filing External User Registration Guide 

FTC Admin E-Filing User Guide Page | 29 

If you do not have activity in your account at 90 days, it will get automatically deactivated and 

you will receive the following email notification:
FTC Administrative E-Filing External User Registration Guide

FTC Admin E-Filing User Guide Page | 30

If your account has been deactivated and you need to reactivate it, please click on “Reactivate 

account” as shown below:

Navigate to https://adminefiling.ftc.gov/ftcefile and click on the link to reactivate your account 

that is below the “Login” button:
FTC Administrative E-Filing External User Registration Guide

FTC Admin E-Filing User Guide Page | 31

You will be taken to the reactivation page. Enter your email address and click ‘Reactivate My 

Account’:

Upon entering your email address and clicking ‘Reactivate My Account’, you will receive the 

below on-screen confirmation and you will also receive an email notification with a link to verify 

your account.
FTC Administrative E-Filing External User Registration Guide

FTC Admin E-Filing User Guide Page | 32

You will receive an email to verify your account for reactivation, please follow the instructions 

in the email to proceed.
FTC Administrative E-Filing External User Registration Guide

FTC Admin E-Filing User Guide Page | 33

The following on-screen notification will be displayed confirming that your email verification is 

in progress. You will then receive another email confirming that your account has been 

successfully verified or if there was a problem with the verification.
FTC Administrative E-Filing External User Registration Guide

FTC Admin E-Filing User Guide Page | 34

3.2.3 Reset Password: 

If your password needs to be reset, please click on “Forgot password” as shown below:
FTC Administrative E-Filing External User Registration Guide

FTC Admin E-Filing User Guide Page | 35

Please enter your email and click ‘Reset via Email’

An on-screen confirmation will be displayed confirming that an email has been sent to your 

registered email account. Please open the email to proceed. 
FTC Administrative E-Filing External User Registration Guide

FTC Admin E-Filing User Guide Page | 36

You will receive an email with a link to proceed with password reset. Please click on the ‘Reset 

Password’ link.
FTC Administrative E-Filing External User Registration Guide

FTC Admin E-Filing User Guide Page | 37

Upon clicking the link, you will be prompted to answer your security questions. Please enter in 

the answer and click “Reset Password”. 
FTC Administrative E-Filing External User Registration Guide

FTC Admin E-Filing User Guide Page | 38

Please create a new password, repeat the password and click “Reset Password”. 
FTC Administrative E-Filing External User Registration Guide

FTC Admin E-Filing User Guide Page | 39

You will be prompted to complete the multi-factor authentication process. Please enter in the 

code and click ‘Verify’. 

4) Login to Administrative E-Filing: 

That should complete the password reset process and you should be able to login to the Admin 

E-Filing application: https://adminefiling.ftc.gov

After logging-in, go to the Contact Us page to find the Administrative E-Filing System External 

User Guide for instructions on how to use the application.

5) Troubleshooting: 

If you need further assistance and are experiencing technical difficulty, please contact the 

Federal Trade Commission Technical Support Team (support.adminefiling@ftc.gov).