EXHIBIT 1 
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Twitter Privacy Policy 

This Privacy Policy is effective as of May 14, 2007. 

Twitter provides this Privacy Policy to inform users of our policies and procedures regarding the 

collection, use and disclosure of personally identifiable information received from users of this 

website, located at www.twitter.com ("Site" ) or collected through our social networking service, 

including via SMS, W AP and Instant Messaging ("Service" ). This Privacy Policy may be updated 

from time to time for any reason; each version will apply to information collected while it was in 

place. We will notify you of any material changes to our Privacy Policy by posting the new 

Privacy Policy on our Site. You are advised to consult this Privacy Policy regularly for any 

changes. 

. By using our Site you are consenting to our processi.ngof your information as set forth in this 

Privacy Policy now and as amended by us. "Processing" means using cookies on a computer or 

using or touching information in any way, including, but not limited to, collecting, storing, 

deleting, using, combining and disclosing information, all of which activities will take place in the 

United States. If you reside outside the U.S. your personally identifiable information will be 

transferred to the U.S., and processed and stored there under U.S. privacy.standards. By visiting 

our Site and providing information to us, you consent to such transfer to, and processing in, the 

US. 

If you have any questions or comments about this Privacy Policy or our use of your personally 

identifiable information, please contact us at privacy at twitter dot com. 

Information Collection and Use 

Our primary goals in collecting personally identifiable information are to provide you with the 

product and services made available through the Site, including, but not limited, to the Service, to 

communicate with you, and to manage your registered user account, if you have one. 

Information Collected Upon Registration. If you desire to have access to certain restricted 

sections of the Site, you will be required to become a registered user, and to submit certain 

personally identifiable information to Twitter. This happens in a number of instances, such as 

when you sign up for the Service, or if you desire to receive marketing materials and information. 

Personally identifiable information that we may collect in such instances may include your IP 

address, full user name, password, email address, city, time zone, telephone number, and other 

information that you decide to provide us with, or that you decide to include in your public profile. 

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Additional Information Your full user name and your photo, if you decide to upload one, are 

displayed to people in the Twitter network to enable you to connect with people on Twitter, as 

specified in your privacy settings. Once a member, you may provide additional information in the 

profile section, including but not limited to your bio, your location, as well as your personal web 

site, if you have ~n~. Providing additional information beyond what is required at registration is 

entirely optional, but enables you to better identify yourself and find new friends and opportunities 

in the Twitter system. If you activate the mobile phone options per the Terms of Service at 

www.twitter.comltos. we will collect your cellular phone number account information. You will 

receive notifications on your cellular phone account in a number of cases, such as when a Twitter 

member adds you as a friend or sends you a message. If you contact us by email thr/:>ugh the Site, 

we may keep a record of your contact information and correspondence, and may use your email 

addIess, and any information that you provide to us in your message, to respond to you. 

Use of C-ontact Information In addition, we may use your contact information to market to you, 

and provide you with informa~ion about, our products and services, including but not limited to our 

Service. If you decide at any time that you no longer wish to receive such information or 

communications from us, please follow the unsubscribe instructions provided in any of the 

communications. 

Log Data When you visit the Site, our servers automatically record information that your browser 

sends whenever you visit a website ("Log Data" ). This Log Data may include information such as 

your IP address, browser type or the domain from which you are visiting, the web-pages you visit, 

the search terms you use, and any advertisements on which you click. For most users accessing the 

Internet from an Internet service provider the IP address will be different every time you log on. 

We use Log Data to monitor the use of the Site and of our Service, and for the Site''TMs technical 

administration. We do not associate your IP address with any other personally identifiable 

information to identify you personally, except in case of violation of the Terms of Service 

Cookies 

Like many websites, we also use "cookie" technology to collect additional website usage data and 

to improve the Site and our service. A cookie is a small data file that we transfer to your 

computer''TMs haret disk. We do not use cookies to collect personally identifiable information. 

Twitter may use both session cookies and persistent cookies to better understand how you interact 

with the Site and our Service, to monitor aggregate usage by our users and web traffic routing on 

the Site, and to improve the Site and our services. A session cookie enables certain features of the 

Site and our service and is deleted from your computer when you disconnect from or leave the 

Site. A persistent cookie remains after you close your browser and may be used by your browser 

on subsequent visits to the Site. Persistent cookies can be removed by following your web browser 

help file directions. Most Internet browsers automatically accept cookies. You can instruct your 

browser, by editing its options, to stop accepting cookies or to prompt you before accepting a 

cookie from the websites you visit. 

Information Sharing and Disclosure 

Service Providers We engage certain trusted third parties to perform functions and provide 

services to us, including, without limitation, hosting and maintenance, customer relationship, 

database storage and management, and direct marketing campaigns. We will share your personally 

identifiable information with these third parties, but only to the extent necessary to perform these 

functions and provide such services, and only pursuant to binding contractual obligations requiring 

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such third parties to maintain the privacy and security of your data. 

Compliance with Laws and Law Enforcement Twitter cooperates with government and law 

enforcement officials or private parties to enforce and comply with the law .. We may disclose any 

information about you to government or law enforcement officials or private parties as we, in our 

sole discretion, believe necessary or appropriate to respond to claims, legal process (including 

subpoenas), to protect the property and rights of Twitter or a third party, the safety ofthe public or 

any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply 

with the law. 

Business Transfers Twitter may sell, transfer or otherwise share some or all of its assets, 

including your personally identifiable information, in connection with a merger, acquisition, 

reorganization or sale of assets or in the event of bankruptcy. You will have the opportunity to opt 

out of any such transfer if the new entity's planned processing of your information differs 

materially· from that set forth in this Privacy Policy. 

Changing or Deleting Information 

If you are a registered user of the Site, you may access and update or correct the information you 

provided to us bye-mailing us at privacy at twitter dot com. 

Security 

Twitter is very concerned about safeguarding the confidentiality of your personally identifiable 

information. We employ administrative, physical and electronic measures designed to protect your 

. information from unauthorized access. 

We will make any legally-required disclosures of any breach of the security, confidentiality, or 

integrity of your unencrypted electronically stored personal data to you via email or conspicuous 

posting on this Site in the most expedient time possible and without unreasonable delay, consistent 

with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the 

scope of the breach and restore the reasonable integrity of the data system. 

Links to Other Websites 

Our Site contains links to other websites. The fact that we link to a website is not an endorsement, 

authorization or representation of our affiliation with that third party. We do not exercise control 

over third party websites. These other websites may place their own cookies or other files on your 

computer, collect data or solicit personally identifiable information from you. Other sites follow 

different rules regarding the use or disclosure of the personally identifiable information you submit 

to them. We encourage you to read the privacy policies or statements of the other websites you 

visit. : 

Our Policy Towards Children 

The Site is not directed to persons under 13. If a parent or guardian becomes aware that his or her 

child has provided us with personally identifiable information without their consent, he or she 

should contact us at privacy at twitter dot com. We do not knowingly collect personally 

identifiable information from children under 13. Ifwe become aware that a child under 13 has 

provided us with personal identifiable Information, we will delete such information from our files. 

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http://twitter.comltos _archive/privacy _1 112212010 
EXHIBIT 2 
..... 

Twitter Support What is a direct message? (DM) 

Help Resources I Getting Started I What is a direct message? .. 

What is a direct message? (OM) Submitted Nov 17, 2008"by crystal 

Private Twitter Messages 

In addition to pubfic updates and @replies, you can send folJov.rers private tweets, called direct messages, too. tf someone is 

following you, you can send a direct message from the web via the "message" link on the profile page. (please note: you 

cannot send a direct message to a user who is not following you.) 

jymminie 

tweet tweet 

You can also send direct messages from: 

• the reply icon attached .to messa~es in your direct message inbox 

• the drop down box on the direct message inbox page (please note: this is a random selection of people who are 

following you, not the complete list. If a follower'S name i~ not on this list, use the options above or below) 

• the status update box using the direct message command: d + usemame + message 

1ip:·t~ reply to a regul~~ Twitt~r ~pdat~ with a dir~t mes~age from yo~r page, click the arrow/swoosh at the end of an 

update; this sets an @reply in the update box. Remove the '@' sign and replace it with a "d" and a space, and type the 

message. People who have their direct message text and email notifications set to ON will receive direct messages on their 

phones andfor via email. Tweets sent using any of the methods described above are not public: only author and recipient 

can view direct messages. ~ 

More like tweets, less like email 

Direct messages behave more like tweets than emaHs: any action the sender of a OM takes on a direct message will affect 

the recipient of that OM. As the recipient of the Direct Message, you have the ability to delete it; the messages you delete 

also disappear frpm the sender's sent tab. Conversely. deleting direct messages you have sent will also delete the 

message from the recipient's inbox forever. 

The number next to your Direct Messages tab reflects the number of direct messages in your inbox. If this number has 

changed recently and you have not deleted any of your messages. remember: the sender of the direct message has 

the. ability to delete messages from your inbox, these messages are not mysteriously disappearing or getting lost. 

Direct messaging from your phone 

In addition to sending direct messages from the web, you can also send direct messages from different devices using d + 

usemame + message. (For example: d krissy I want to see that movie too; what are you doing this weekend? ) Send a direct 

message from: 

• your phone 

• most 3rd party applications 

Note: If your message is longer than 140 characters and Twitter receives it intact, we will send your message in two parts for 

you. But, beware: if your service provider breaks up long messages into two parts before sending the message to Twitter, we 

will only see the d+usemame attached to the first message! The second part will post to the public time line as a regular 

update because it doesn't have the d+usemame preceding it. 

Receive direct messages when other tweets are off 

You can turn phone notifications OFF and still receive Direct Twitters from followers. Here's how: 

1. Log in to Twitter. 

2. In the upper right hand navigation, click Settings. 

3. Click the third settings tab, Mobile. 

4. Use the drop down box to select Direct. Messages. This means only direct messages will come to your device. 

You can also do this directly from your phone. If notmcations are ON, send OFF once to set your phone for direct messages 

only. Send OFF twice to tum on off all notifications to your phone. Haven't added your phone yet? Find more information 

about adding your phone here. Added your phone already? Find out what commands you can use! 

http://help.twitter.comlforums/1 0711 lentries/14606 

Page 1 of2 

Related topics 

Direct Message 

problems/confusion 

Fixed: Unable to access direct 

~message timeline 

Frequently Asked Questions 

Fixed: Account settings revert 

to original after making 

changes (Usemame, email. 

password) 

Account restoration does not 

work 

Help Resources 

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(25) 

Troubleshooting (23) 

Known Issues (39) 

Impersonation, Trademark, and 

Terms of Service policies (14) 

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(58) 

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Search 

'(All) __ ~ ___ ~ ___ .. _. __ ~ 

k:;;.~€lrY-~;:,~1 

1122/2010 
Twitter Support:: What is a direct message? (DM) Page 2 of2 

Looking for information about @replieslmentions? Click here. 

Help desk software by ~endesk 

http://help.twitter.comlforumsll 07111entriesll4606 1122/2010 
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EXHIBIT 3 
Twitter Support :: Public vs protected accounts 

Help Resources I Getting Started I Public vs protected accounts 

Public v~ protected accounts Submitted Nov 06, 2008 by crystal 

Public or protected (private)? 

VVhen you sign up for Twitter, you have the option of keeping your account public (the default account setting) or protecting 

the account to keep your updates. private. Public accounts have profile pages that are visible to everyone, and anyone can 

follow public updates without approval from the account owner. 

Protected accounts receive a follow request each time someone wants to follow them, and only approved followers are able 

10 see the profile page. If the idea of strangers reading your Twitter updates makes you feel a little weird, try protecting your 

profile at first. You can always change your mind later. Please note: ff your account is protected, we assume that you 

only want your followers to see your updates. @replies sent to people who aren't following you will not be seen. If 

you want to interact with everyone on Twitter, you should not protect your account. 

Protecting your Twitter profile 

Not everyone has to see your Twitter updates. Keep your Twitter updates private and approve your followers by protecting 

your profile. You can protect your profile in your account settings page. Protected account owners control who is ab.le to 

follow them, and keep their updates away from the public eye. Private accounts can can always go public by un-dlecking the 

box in account settings. 

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To protect your profile: 

1. Log in to Twitter 

2. Click Settings 

3. Scroll down and check the box next to "Protect my Updates" 

4. SAVE your changes. 

When you navigate to your home page after protecting your profile, you'll see a notice reminding you that your profile is now 

protected. 

If I'm public and I decide to protect my profile, what happens? 

If you have a public account and you protect it, all updates after the time of protection will be protected. Your profile will only 

be visible to approved followers, and existing followers will not be affected. You don't have to approve existing followers, nor 

do you have to follow them. You can stop sending updates to these followers at any time by clicking "remove" in your 

followers page. After protecting your profile, people will have to request to follow you, and each follow request will need 

"pproval. You can allow people to follow you without following them back. 

When someone requests to follow me, what happens? 

VVhen someone who has requested to follow you visits your profile, they'll see a note saying ''You've requested to follow this 

person. Remove?" until you have taken a?tion on the follow request or the request has been canceled. Keep in mind that 

when you protect your profile, you: 

must approve all follow requests for people who want to receive your Twitter updates 

exclude your information from Twitter search results 

cannot share static page URls with non-followers 

If I let someone follow me, do I have to follow back? 

httlJ:I ihelp.twitter.comlforumsl1 07111entries/140 16 

':'-

Page 1 of2 

Related topics 

Twitter search still shows 

updates from my private 

~account! 

Missing mentions or replies 

Fixed: Protected Accounts' 

Accepted Followers aren't 

showing up in Followers List 

and Requester Can't Request 

Again 

Blocked/suspended users 

causing incorrect follow counts 

I can't access my new follower 

requests! 

Help Resources 

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(25) 

Troubleshooting (23) 

Known Issues (39) 

Impersonation, Trademark, and 

Terms of Service policies (14) 

Twitter Support~ ien espana!! 

(58) 

Twitter Support· auf Deutsch 

(16) 

Twitter Support· Italiano (23) 

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(49) 

Search 

(All) 

1122/2010 
Twitter Support :: Public vs protected accounts 

No. You can allow S?meone to follow you without following them back. If you change your mind and want to revoke follow 

privileges, visit. your followers page. and click the remove button. 

Protected/Private Profiles & Search 

Please note that tweets from protected profiles will not appear in search resu~s. People wni still be able to find your 

account using the Find People search tool but only people you've approved to follow your account will be able to 

see your tweets. Also note that any tweets posted while your profile is private will remain private indefinttely. and 

tweets posted while your account is public will remain public indefinitely. 

http://help.twitter.comlforums/1 0711 /entries/140 16 

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