[Federal Register Volume 62, Number 29 (Wednesday, February 12, 1997)]
[Notices]
[Page 6551]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 97-3531]



[[Page 6551]]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Health Resources and Services Administration


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

    Periodically, the Health Resources and Services Administration 
(HRSA) publishes abstracts of information collection requests under 
review by the Office of Management and Budget, in compliance with the 
Paperwork Reduction Act of 1995 (44 U.S.C. Chapter 35). To request a 
copy of the clearance requests submitted to OMB for review, call the 
HRSA Reports Clearance Office on (301)-443-1129.
    The following request has been submitted to the Office of 
Management and Budget for review under the Paperwork Reduction Act of 
1995:

Voluntary Partner Surveys to Implement Executive Order 12862 in the 
Health Resources and Services Administration--NEW

    In response to Executive Order 12862, ``Setting Customer Service 
Standards'', the Health Resources and Services Administration (HRSA) is 
proposing to conduct voluntary customer surveys of its ``partners'' to 
assess strengths and weaknesses in program services. A generic approval 
is being requested from OMB to conduct the partner surveys. HRSA 
partners are typically State or local governments, health care 
facilities, health care consortia, health care providers, and 
researchers.
    Partner surveys to be conducted by HRSA might include, for example, 
mail or telephone surveys of grantees to determine satisfaction with a 
technical assistance contractor, or in-class evaluation forms completed 
by providers who receive training from HRSA grantees, to measure 
satisfaction with the training experience. Results of these surveys 
will be used to plan and redirect resources and efforts as needed to 
improve service. Focus groups may also be used to gain partner input 
into the design of mail and telephone surveys. Focus groups, in-class 
evaluation forms, mail surveys, and telephone surveys are expected to 
be the preferred methodologies.
    A generic approval will permit HRSA to conduct a limited number of 
partner surveys without a full-scale OMB review of each survey. If 
generic approval is granted, information on each individual partner 
survey will not be published in the Federal Register. Anyone wishing to 
receive information on individual partner surveys as they are developed 
should contact the HRSA Reports Clearance Officer at (301)443-1129.
    An estimate of annual burden is shown below.

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                                                Number of      Responses per     Avg. burden/     Total hours of
               Type of Survey                  respondents       respondent     response (hrs.)       burden    
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In-class evaluations.......................           40,000                1              0.05            2,000
Mail/telephone surveys.....................           12,000                1              0.25            3,000
Focus groups...............................               50                1              1.5                75
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      Total................................           52,050                1              0.10            5,075
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    Written comments and recommendations concerning the proposed 
information collection should be sent within 30 days of this notice to: 
Virginia Huth, Human Resources and Housing Branch, Office of Management 
and Budget, New Executive Office Building, Room 10235, Washington, D.C. 
20503.

    Dated: February 6, 1997.
J. Henry Montes,
Director, Office of Policy and Information Coordination.
[FR Doc. 97-3531 Filed 2-11-97; 8:45 am]
BILLING CODE 4160-15-P