HAMP Application Activity by Servicer 1

As of October 2016

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 4,670 2,960 155 2,805 1,524,857 1,495,027 587,734 907,293

BankUnited 7 7 6 1 10,352 9,946 4,959 4,987

Bayview Loan Servicing, LLC 1,262 1,326 147 1,179 88,590 85,958 20,427 65,531

Carrington Mortgage Services, LLC 891 528 45 483 103,715 102,874 27,193 75,681

CCO Mortgage, a division of RBS Citizens NA 130 173 18 155 39,221 38,937 6,995 31,942

CIT Bank, NA6 84 88 17 71 388,147 387,896 103,590 284,306

CitiMortgage Inc 728 840 64 776 617,550 604,974 194,274 410,700

Ditech Financial LLC7 1,700 1,729 628 1,101 126,594 122,789 48,863 73,926

JPMorgan Chase Bank, NA 2,745 2,736 424 2,312 1,849,562 1,834,033 453,496 1,380,537

Nationstar Mortgage LLC 4,592 4,143 843 3,300 627,515 622,519 132,308 490,211

Navy Federal Credit Union 196 189 8 181 15,855 15,614 2,485 13,129

Ocwen Loan Servicing, LLC 10,535 9,355 2,425 6,930 1,664,086 1,618,076 502,117 1,115,959

ORNL Federal Credit Union 11 - - - 804 749 60 689

PennyMac Loan Services, LLC 73 76 17 59 24,106 24,038 6,641 17,397

PNC Bank NA8 303 322 35 287 53,237 53,143 29,204 23,939

Select Portfolio Servicing, Inc. 3,556 4,555 906 3,649 295,903 272,108 134,122 137,986

Specialized Loan Servicing LLC 2,022 2,387 455 1,932 123,894 121,234 21,486 99,748

U.S. Bank National Association 545 700 175 525 161,108 158,648 48,567 110,081

Wells Fargo Bank, NA 6,230 5,821 836 4,985 1,617,190 1,594,874 453,260 1,141,614

Other Servicers9 - - - - 212,677 212,504 111,096 101,408

TOTAL 40,280 37,935 7,204 30,731 9,544,963 9,375,941 2,888,877 6,487,064

Activity in October 2016 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not 

become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods