US Treasury Clarifying Questions Response 12/17/2021

Treasury has a few additional clarifying questions in order to finalize the plan’s approval. 

• Could you please indicate how public comments influenced the design and or changes to design 

of Oklahoma’s program?

Oklahoma HAF has received comment from multiple community-based organizations, grass roots 

organizations and non-profit organizations targeting service to low-to-moderate income families. We 

have responded to that input and continue to have ongoing engagement with organizations to inform our 

program’s design. Some specific organizations and feedback that OHFA has received and incorporated 

into our program for administering HAF are listed below:

African Methodist Episcopal Church 12th Episcopal District – Many seniors and low-to-moderate income 

individuals who need assistance will need direct service to complete an application. Please consider using 

faith-based places of worship as hub locations to offer application clinics by way of training the 

membership to assist their neighbors with knowing the program eligibility requirements, gathering 

required documents and in some cases, assisting the applicant to complete an online application. 

Oklahoma HAF has identified multiple churches to request Memorandum of Understanding that 

includes training church volunteers on the program eligibility requirements, and online application 

process and collaborating to disseminate information to HAF Program eligible citizens.

Urban League Organizations – Please consider offering the ability to complete an application on the 

telephone with the guided help of a program staff person who enters the necessary data. Oklahoma HAF 

has created a process for accepting telephone applications guided by a staff member to aid individuals 

who lack internet access, savvy and/or live with disabilities that make completing an online application 

burdensome.

Latino Community Development Agency – Consider hiring bilingual staff and/or including marketing and 

program information in multiple languages. Oklahoma HAF has hired multiple bilingual staff including 

two languages other than English (Spanish and Vietnamese), employs the use of Language Line to 

gain assistance with languages outside of English, Spanish, and Vietnamese, employs the use of 

Telecommunications Relay Service to assist individuals with hearing or speech disabilities, made all 

marketing materials, web site information and online application available in English, Spanish and 

Vietnamese.

Neighborhood Housing Services of Oklahoma City – Provide all applicants with the contact information of 

a HUD Approved Housing Counselor within their local area if possible. Oklahoma HAF will provide every 

HAF Applicant with a list of all HUD Certified Housing Counseling Agencies in the state of Oklahoma at 

the time of application. Additionally, all HAF Eligible Applicants who indicate that they want to receive 

Housing Counseling Services canselect a provider and Oklahoma HAF will pay said provider for 2 hours 

of Mortgage Default Counseling. 
US Treasury Clarifying Questions Response 12/17/2021

Metropolitan Fair Housing Council – Use local, grass roots organizations’ newsletters to promote the 

program and provide awareness. Oklahoma HAF provided program press release information to local, 

community based newsletters and has plans to provide program launch information to the same 

publications.