Homeowner Assistance Fund

Self-Service Resources for Commonly Asked Questions

Updated November 3, 2023

1. Homeowner Inquiry

1.1. I'm a homeowner and I wish to appeal the denial of my application for HAF assistance, what is the appeal 

process?

Decisions regarding eligibility and the types of HAF assistance available through a state, Tribal, or 

territorial HAF program are made at the state, Tribal, or territorial level. If you are seeking guidance on 

how to appeal the denial of your application for HAF assistance, please contact the state, Tribal or 

territorial HAF program where you applied for the HAF assistance, which you can locate using the 

National Council of State Housing Agencies’ (NCSHA) website. If you are a Tribal member, you can

find contact information for Tribal HAF programs on the National American Indian Housing Council’s 

website and the Alaskan Federation of Natives’ website. Additional information about HAF programs

and other resources for homeowners can be found on the Consumer Financial Protection Bureau’s 

website.

2. Policy – Eligibility

2.1. What entities are eligible to receive a HAF award directly from Treasury to implement a HAF program?

As mandated by the American Rescue Plan Act, which established the HAF program, the 

entities eligible to receive a HAF award directly from Treasury are states, the District of

Columbia, U.S. Territories, Tribes or their Tribally Designated Housing Entities, and the

Department of Hawaiian Home Lands (collectively referred to as “HAF Participants”). The

HAF program was created to mitigate the financial hardships associated with the COVID-19 

pandemic for eligible homeowners.

For more information on eligible entities under the HAF program, see the HAF Guidance document

published at Guidance | U.S. Department of the Treasury and click “Homeowner Assistance Fund

Guidance.”

2.2. Which homeowners are eligible to receive HAF assistance?

To be eligible to receive HAF assistance, a homeowner must: 

1) have experienced a financial hardship after January 21, 2020 or experienced a financial hardship

that began before January 21, 2020 but continued after that date; 

2) have an income equal to or less than 150% of the Area Median Income (AMI) or 100% of the

median income for the United States, whichever is greater; and 

3) be seeking assistance for qualified expenses related to the dwelling that is such homeowner’s 

primary residence.

State, Tribal, or territorial HAF programs may impose additional eligibility criteria for homeowners 

seeking HAF assistance including lower income thresholds than noted above but may only do so with 

Treasury’s prior approval as outlined in the HAF Guidance. The HAF Guidance specifically provides that 

“Treasury discourages HAF participants from imposing additional eligibility criteria such as foreclosure 

status, credit score, bankruptcy status, the existence of liens on the property, or previous cash-out 

refinances. HAF participants that wish to include additional eligibility criteria beyond those described in 

this guidance and other program documentation issued by Treasury must explain with specificity how 

those criteria would further the objectives of the HAF, including how they would help the program reach 

eligible homeowners.” (see page 6 of the HAF Guidance). State, Tribal, and territorial HAF programs 
will verify income eligibility and the other eligibility criteria to determine if a homeowner is eligible to 

receive HAF assistance.

For more information on homeowner eligibility for HAF assistance, see the HAF Guidance

document published at Guidance | U.S. Department of the Treasury and click “Homeowner

Assistance Fund Guidance.”

2.3. Can Tribal members access funds from both State and Tribal HAF Programs?

Tribal members who live on or off the Tribal lands may access both Tribal and state HAF Programs for 

different qualified expenses. HAF Participants with overlapping or contiguous jurisdictions are 

encouraged to coordinate to avoid duplication of assistance. 

2.4. May a Tribe or TDHE provide HAF assistance to Tribal members living outside of Tribal 

lands?

Yes, Tribal members living outside of Tribal lands may receive HAF assistance from the Tribe or TDHE.

2.5. How much money did each HAF Participant receive to implement the HAF Program?

The Homeowner Assistance Fund (HAF) provides a minimum of $50 million for each State, the 

District of Columbia and Puerto Rico, $498 million for Tribes or Tribally Designated Housing 

Entities and the Department of Hawaiian Home Lands, and $30 million for the U.S. Territories 

of Guam, American Samoa, the U.S. Virgin Islands, and the Commonwealth of the Northern 

Mariana Islands.

For specific Allocation Information or more information on Allocation Methodology, please visit 

the program website at Allocations, Payments, and Award Terms | U.S. Department of the

Treasury and select “Data and Methodology for State and Territory Allocations under the 

Homeowner Assistance Fund”.

2.6. How did Treasury calculate the allocation amounts for HAF participants? / What was the

allocation methodology?

Treasury made allocations to each state, the District of Columbia and Puerto Rico based on

homeowner need, determined by reference to (1) the average number of unemployed

individuals; and (2) the number of mortgagors with mortgage payments that are more than 30

days past due or mortgages in foreclosure. The American Rescue Plan Act (the HAF statute) 

established a minimum allocation of $50 million for each state, the District of Columbia, and 

Puerto Rico. 

Treasury made allocations to Guam, American Samoa, the U.S. Virgin Islands, and the 

Commonwealth of the Northern Mariana Islands based on each territory’s share of the 

combined population of all four of these territories. The HAF statute provided a $30 million 

territorial set-aside.

Treasury made allocations to Tribes and Tribally Designated Housing Entities (TDHEs) using 

a formula based on the amounts they were eligible to receive for Fiscal Year (FY) 2020 from 

the Indian Housing Block Grant (IHBG) program, which is the same allocation formula used

for Tribes and TDHEs under the Emergency Rental Assistance (ERA1) program.

For specific allocation information or more information on Allocation Methodology for HAF 

Participants, please visit the HAF program website at Allocations, Payments, and Award
Terms | U.S. Department of the Treasury.

3. Policy – Eligible Uses of Funds

3.1. What are the eligible uses for these funds?

HAF Participants may use funding from the HAF only for the purpose of preventing homeowner

mortgage delinquencies, homeowner mortgage defaults, homeowner mortgage foreclosures,

homeowner loss of utilities or home energy services, and displacements of homeowners

experiencing financial hardship. No more than 15% of HAF funds in aggregate is permitted to be

used for planning, community engagement, needs assessment and administrative expenses.

For a full list of eligible uses of funds, see the HAF Guidance document published at Guidance | U.S.

Department of the Treasury and click “Homeowner Assistance Fund Guidance.”

3.2. How do I know if a specific use is eligible?

For a full list of Eligible Uses of Funds, see the HAF Guidance document published at Guidance | U.S.

Department of the Treasury and click “Homeowner Assistance Fund Guidance.”

3.3. What expenses can a HAF Participant cover with the initial payment of its HAF award funds?

Treasury encouraged HAF Participants to use initial payments which equal 10% of the total

allocation to create or fund pilot programs to serve targeted populations and to focus on

programs that are most likely to deliver resources most quickly to targeted populations, such as

mortgage reinstatement programs. No more than 50% of the initial payment is permitted to be

used for planning, community engagement, needs assessment, and administrative expenses.

For a full list of eligible uses of HAF award funds, see the HAF Guidance document published at

Guidance | U.S. Department of the Treasury and click “Homeowner Assistance Fund Guidance.

3.4. Is down payment assistance an allowable use of HAF funding?

The use of HAF assistance for previously issued down payment loans is permissible per HAF Guidance.

However, the use of HAF funds to issue new down payment assistance loans is not permitted.

4. Policy – Disbursement/Payment

4.1. How does my HAF Program receive payment (Wire, ACH)?

Entities can request to receive payment to Fed ACH (Automatic Clearing House) and Fedwire

bank accounts. These options are provided on the Notice of Funds document which can be found

on Guidance | U.S. Department of the Treasury. To process payments, the HAF Participant must 

have an active SAM.gov registration.

4.2. When will my HAF Program receive payment?

In order to receive the initial payment, eligible Entities are required to enter into the Financial

Assistance Agreement with Treasury and commit to use the funds only for qualified expenses.

The remainder of the funds will be sent after the Entity’s HAF plan has been approved. Treasury

works to review HAF plans as quickly as possible. Once your HAF plan is approved, you will be

notified.
4.3. Will my HAF Program receive the full payment in one transaction? Or will there be multiple transactions?

HAF payments are distributed in two transactions. Eligible entities have already received an

amount equal to 10% of the total amount allocated to the eligible entity. Treasury made initial

payments to the eligible entity or agency of the eligible entity identified on the eligible entity’s

Notice of Funds Request.

The remainder of the funds will be sent after the Entity’s HAF plan(s) have been approved.

4.4. How soon after HAF Plan approval will my Program receive the funds?

Treasury begins reviewing HAF plans promptly after submission. Treasury is working to review

HAF plans as quickly as possible. Once your HAF plan is approved, you will be notified.

4.5. What is the deadline for HAF plan submissions?

There is no deadline for the submission of the HAF plan. However, the period of performance deadline is 

September 30, 2026, so participants should ensure that the plan is submitted in time to create a program, 

receive the full allocation of funds and expend the funds.

4.6. What information do Tribes or their TDHEs need to know about Tribal Allocation Adjustments?

All Tribes and TDHEs currently participating in the HAF program are eligible to receive additional HAF 

award funds from Treasury through the HAF Tribal Allocation Adjustment. Funds will be disbursed to 

eligible Tribes and TDHEs provided they are in compliance with all the terms and conditions of the HAF 

Financial Assistance Agreement that they executed in connection with their HAF award, including all 

HAF reporting requirements and have an approved HAF plan. Tribes and TDHEs should also be aware 

that failure to comply with reporting requirements for their awards under other programs administered by 

ORP may cause delay in the disbursement of their Tribal Allocation Adjustment funds.

For more information, please review the HAF Allocation Adjustment Overview as well as the 

instructions in the Tribal Allocation Adjustment Process slides.

5. Reporting

5.1. What information is required on the Reports?

All reports should be entered and submitted through the Treasury Portal. Treasury recommends 

reviewing the following reporting resources to learn more about reporting requirements available 

on the Reporting | U.S. Department of the Treasury site:

o HAF Quarterly Report User Guide

o HAF Annual Report User Guide

o HAF Guidance on Participant Compliance and Reporting Responsibilities

o HAF Reporting FAQs

o Tribal Governments’ HAF Quarterly and Annual Reports (2023 slides)

o Tribal Governments’ HAF Quarterly and Annual Reports (2023 webinar)

5.2. When are the reporting deadlines for HAF Participants?

HAF Participants are required to submit Quarterly and Annual Performance Reports. The table

below from the HAF Frequently Asked Questions on Reporting Requirements (question 1.1)

outlines Treasury reporting requirements:
In addition to Treasury reporting, HAF Participants will still be responsible for their required

Federal Subaward Reporting System (FSRS) Reporting and Sam.gov registration. We are aware

that the system for reporting subaward information, https://www.fsrs.gov, does not currently have

the ability to accept data from prime recipients for awards that are not considered grants or

cooperative agreements. This includes HAF participants. We understand that the U.S. General

Services Administration is working to resolve this issue in the near term. Treasury will inform

HAF participants when the issue has been resolved and subaward reporting can resume in

https://www.fsrs.gov. HAF participants are still required to collect and retain subaward

information and make this information available to Treasury, Treasury’s Office of Inspector

General, the Comptroller General of the United States, and any of their authorized representatives

upon request.

5.3. What is the period of performance for HAF awards? 

The period of performance for HAF awards is from the date of the HAF Financial Assistance Agreement 

was executed to September 30, 2026. Obligations for HAF eligible purposes must be made by September 

30, 2026 and expenditures for such obligations must be completed by January 28, 2027. HAF participants 

must not obligate HAF funds for mortgage, utility, and other qualified expenses after September 30, 

2026. See question 1.24 in the HAF Frequently Asked Questions on Reporting Requirements. 

5.4. What are the three HAF reporting roles within the Treasury portal?

The three roles for HAF reporting within the Treasury portal are: Account Administrator, Point

of Contact for Reporting and Authorized Representative for Reporting.

Account Administrator – Account Administrator for the HAF award has the administrative role

of maintaining the names and contact information of the designated individuals for HAF

reporting. The Account Administrator is also responsible for working within your organization

to determine its designees for the roles of Point of Contact for Reporting and Authorized

Representative for Reporting and providing their names and contact information via Treasury’s

Portal. The Account Administrator can also view and submit reports.

Finally, the Account Administrator is responsible for making any changes or updates as needed

over the award period. We recommend that the Account Administrator identify an individual to

serve in their place in the event of staff changes.

Point of Contact for Reporting – The Point of Contact for Reporting is the primary contact for

receiving official Treasury notifications about reporting on the HAF award, including alerts

about upcoming reporting, requirements and deadlines. The Point of Contact for Reporting is
responsible for completing the HAF Reports but cannot certify and submit the reports.

Authorized Representative for Reporting – The Authorized Representative for Reporting is

responsible for certifying and submitting official reports on behalf of the HAF Award Recipient.

The Authorized Representative may also complete HAF Reports. Treasury will accept reports

or other official communications only when submitted by the Authorized Representative for

Reporting.

The Authorized Representative for Reporting is also responsible for communications with

Treasury on extension requests, amendments of previously submitted reports, responding to 

Information Document Requests (IDRs) and Treasury inquiries related to responses received in 

the reports. The official reports may include special reports, monthly reports, quarterly reports,

and final reports.

For more information on these Reporting Roles, go to Reporting | U.S. Department of the

Treasury, click on the HAF Quarterly Report User Guide link then go to Appendix A –

Designating HAF Points of Contact by HAF Account Administrators.

5.5.What is the Compliance Supplement and where can I find the 2023 HAF Compliance Supplement?

The Compliance Supplement (Supplement) is published by the Office of Management and Budget (OMB) 

annually on the OMB home page at the subpage for the Office of Federal Financial Management and is a 

compilation of the statutory and regulatory requirements, objectives, procedures, and compliance 

requirements for almost every federal financial assistance program administered by the Federal 

Government. The Supplement is used primarily to assist independent auditors in performing single audits 

on recipients’ expenditures of federal award funds under federal financial assistance programs, such as the 

HAF program. The Supplement also helps the HAF recipients understand the compliance requirements 

that auditors will evaluate for the HAF program when conducting a single audit on their HAF awards. The 

2023 HAF Compliance Supplement may also be found under the header “Other Guidance” on the HAF 

program website.

5.6. Where can I find more information about the reporting requirements my HAF award?

Please refer to the HAF Reporting FAQ and the Reporting User Guides for the HAF Annual and 

Quarterly Reports.

6. Procedure – HAF Plan

6.1. Is my government entity required to submit a plan?

To receive the remainder of its allocation, an eligible entity must develop and submit a plan for

its use of HAF Funding. These HAF plans will describe in detail the needs of homeowners

within the relevant jurisdiction, the design of each program that the eligible entity proposes to

implement using HAF Funds, performance goals and information regarding the eligible Entity’s

readiness to implement the programs.

For more information regarding a HAF plan, see the HAF Guidance document published at

Guidance | U.S. Department of the Treasury and click “Homeowner Assistance Fund Guidance.”

6.2. Where does my government entity submit its HAF plan?

All HAF plans must be submitted through the online portal. You can locate the portal at

Portal.Treasury.gov/cares (via ID.me).
6.3. What is the process for creating a HAF plan? What information does the plan need to include?

Treasury has provided HAF Plan Templates which are located on the HAF program website at

Guidance | U.S. Department of the Treasury. The HAF Plan Template provided by Treasury

includes sample language and Term Sheet templates that HAF Participants may use to develop

their plans. Treasury encourages HAF Participants to use these examples and templates to

promote consistency across programs, minimize operational complexity, and promote a common

understanding of eligibility criteria. Tribes and TDHEs are encouraged to review the overview 

for submitting HAF Plans for Tribal governments on the slides and listen to the recorded 

webinar.

If deviating from these examples and templates, HAF Participants should specifically explain

how their approach would further the objectives of their HAF award, including the targeting and

prioritization requirements.

For more information regarding what to include in your HAF plan, see the HAF Guidance

document published at Guidance | U.S. Department of the Treasury and click “Homeowner

Assistance Fund Guidance.”

6.4. Do I need to use the HAF plan templates provided by Treasury?

Treasury encourages HAF Participants to use the templates to promote consistency across

programs, minimize operational complexity, and promote a common understanding of eligibility

criteria. If deviating from these examples and templates, HAF Participants should specifically

explain how their approach would further the objectives of the HAF, including the targeting and

prioritization requirements.

6.5. What is the deadline for submitting a HAF plan?

There is no established deadline for submitting a HAF plan. However, in order for Entities to

receive its remaining allocation, a HAF plan will need to be submitted.

6.6. What is the status of my HAF Plan?

On the Treasury portal, you should be able to see if your plan is Not Submitted or Submitted.

Beyond that, there are no further details on the Status available. However, once your HAF plan

is approved, you will be notified.

6.7. How quickly will HAF plans be reviewed?

Treasury began reviewing HAF plans promptly after submission. Treasury is working to review

HAF plans as quickly as possible. Once your HAF plan is approved, you will be notified.

6.8. How does Treasury assess the HAF plans?

Treasury may approve a HAF plan in whole or in part. If Treasury approves a HAF plan only in

part, the HAF Participant will be provided an opportunity to address the weaknesses identified

by Treasury. Treasury may also return a HAF plan to the HAF Participant with

recommendations for improvement and resubmission to Treasury for reconsideration.

For a detailed breakdown of how Treasury assesses HAF plans, see the HAF Guidance

document published at Guidance | U.S. Department of the Treasury and click “Homeowner
Assistance Fund Guidance.”

6.9. How do I make an edit to a HAF plan while it is under review?

Once a HAF plan has been submitted, it is locked for editing. If you wish to make changes to

your HAF plan while it is still under review for approval, please reach out to Treasury via e-mail

at HAF@treasury.gov to unlock your plan.

6.10. What happens after my HAF plan is approved?

After Treasury approves a HAF plan in whole or in part, Treasury will inform the HAF

Participant of the schedule for disbursements to the Participant for purposes of the approved

portions of the plan.

7. Procedure – Administrative 

7.1. How can HAF Participants receive approval for changes to their HAF Plan, budget, and term sheets?

• Modifications to the HAF Plan are not necessary after it has been approved. 

• HAF Participants must seek prior approval from Treasury to reallocate funding in its budget from 

a program as described in the approved HAF plan to be used for a different purpose if any of the 

following is true: 

▪ the aggregate reallocations from any qualified expense category equals or exceeds 10% 

of the amount allocated to that qualified expense category in the HAF plan approved 

by Treasury; 

▪ the HAF participant is proposing to allocate funding to a new qualified expense 

category or is creating a new program or terminating a previously approved program; 

or 

▪ the reallocation redirects 1% or more of the participant’s total HAF allocation from 

program costs to administrative costs.

• HAF Participants must submit requests for prior approval to make such budget changes through

Treasury’s Portal. Non-budgetary programmatic changes do not require prior approval from 

Treasury. See Allocation Adjustment slides for instructions to make changes to a budget in the 

portal.

• Modifications to term sheets do not need prior approval from Treasury but HAF Participants are 

encouraged to email their updated term sheets to HAF@Treasury.gov or 

HAF_Tribal@Treasury.gov. 

7.2. What should a HAF Program do with program income earned before Sept. 30, 2026 that it does not 

manage to spend by that date?

HAF recipients may use program income earned during the period of performance for eligible HAF 

program purposes. Any program income earned during the award period of performance that is not 

utilized for eligible purposes under the HAF award must be returned to Treasury during the award 

closeout period.

7.3. Are HAF participants required to maintain interest bearing accounts and remit interest earned?

In accordance with 2 CFR 200.305(b)(8), HAF participants must maintain advance payments of their 

Federal awards in interest-bearing accounts, except in cases specified by that provision of the regulations. 

Per 2 CFR 200.305(b)(9), HAF participants may retain up to $500 in earned interest annually from 
the date Treasury disbursed HAF award funds to the HAF participant. Any additional interest 

earned must be remitted annually to the Department of Health and Human Services Payment 

Management System (PMS) through an electronic medium using either Automated Clearing House 

(ACH) network or a Fedwire Funds Service payment. See 2 CFR 200.305(b)(9)(ii) and 2 CFR 

200.305(b)(11) for more detail on how to return interest to PMS.

7.4. Does the National Environmental Policy Act (NEPA) and Section 106 of National Historic Preservation 

Act of 1966 apply to home repairs under the Homeowner Assistance Fund (HAF)?

NEPA and Section 106 of the National Historic Preservation Act of 1966 does not apply to the HAF 

program. HAF participants are only permitted to use HAF funds for home repairs on existing dwellings 

and must follow all state and local environmental and historical preservation laws while conducting such 

home repairs. Construction of new homes is not permissible under the HAF program.

8. Procedure – Notice of Funds/Application & Financial Assistance Agreement

8.1. What does a Tribe, Tribally Designated Housing Entity (TDHE), or the Department of Hawaiian

Home Lands need to do to receive a HAF award under the HAF program?

To receive a HAF award, Tribes, Tribally Designated Housing Entities (TDHEs), and the

Department of Hawaiian Home Lands (DHHL) had a deadline of December 15th, 2021 to 

submit a notice of funds request to Treasury. After submission of the notice of funds request, the 

Tribes, TDHEs, and DHHL were required to execute a HAF Financial Assistance Agreement 

with Treasury, then Treasury disbursed their initial payment of 10% of each entities’ total HAF 

award under the HAF program. To receive the remainder of their HAF award, Tribes, TDHEs, 

and DHHL are required to develop and submit a HAF Plan to Treasury. Treasury reviews the

submitted HAF Plans and makes a determination as to whether to approve the HAF plan, in

whole or in part, and notifies the Tribes, TDHEs, and DHHL of its decision. Once a HAF Plan is 

approved Treasury will disburse the remainder of the HAF award. 

8.2. What is the HAF Financial Assistance Agreement?

Each eligible entity that submitted a notice of funds for a HAF award was required to execute a

HAF Financial Assistance Agreement with Treasury prior to receiving its HAF award funding.

The HAF Financial Assistance Agreement template can be viewed and downloaded at from the 

Allocations, Payments, and Award Terms | U.S. Department of the Treasury page.

8.3. How do I submit the HAF Financial Assistance Agreement?

The HAF Financial Assistance Agreement can be found and downloaded from Allocations, 

Payments, and Award Terms | U.S. Department of the Treasury. Eligible Entities must submit

their Financial Assistance Agreement through Treasury’s Portal located at

Portal.Treasury.gov/cares via ID.me.

8.4. What is a Notice of Funds Request form?

Treasury required eligible entities identified in section 3206 of the American Rescue Plan Act 

(HAF Statute) to submit to Treasury a Notice of Funds Request form to request a HAF award.

The Notice of Funds Request form can be found at Allocations, Payments, and Award Terms | 

U.S. Department of the Treasury .

8.5. How do I submit my Notice of Funds request?
Eligible Entities were able to submit their Notice of Funds at the program portal located at

Portal.Treasury.gov.

However, the deadline to submit this form has passed for all eligible Non-Tribal Entities and

Tribal Entities.

8.6. What is our FAIN (Federal Award Identification Number)?

Federal Award Identification Numbers (FAIN) are available on the USASpending.gov website.

Using your organization’s name and the CFDA number of 21.026, you should be able to find

your FAIN using the search function on USASpending.gov. Note that USASpending.gov refers

to the FAIN as ‘Award ID’.

9. Procedure – Program Close Out

9.1. The HAF Participant has obligated and expended most of its HAF award funds. What are the next steps?

The period of performance for HAF awards ends on September 30, 2026. Treasury has not finalized the 

closeout processes for HAF awards yet but will provide additional instructions when they become available. 

Treasury recommends communicating with homeowners and partners that the program is winding down on 

the website. Consider setting up a wait list. In case your program is not able to fund all applicants, consider 

collecting links to other resources and programs that can help applicants in need of housing assistance.

10. Contact

10.1. If my government entity (State, Tribe or Territory) continues to have questions, where can I get 

more information?

• Representatives from HAF Programs (State and Territories) are encouraged to reach out to Treasury 

through HAF@Treasury.gov.

• Representatives from Tribal HAF Programs are encouraged to reach out to Treasury through 

HAF_Tribal@Treasury.gov.

• For questions about Treasury's portal or technical support, please email 

COVIDReliefITSupport@Treasury.gov. 

10.2. My government entity would like to receive updates from Treasury’s Office of Tribal and Native 

Affairs, where do I sign up for the newsletter?

Register through this link: https://public.govdelivery.com/accounts/USTREAS/subscriber/new#tab1

11. Complaints

11.1. Where do I send a complaint about the program?

Homeowners may contact their respective state, Tribal or territorial HAF Program with 

complaints or appeals. (See question 1.1 to find information about HAF Programs.)

Complaints regarding fraud, waste, or abuse related to a HAF program must be filed with

Treasury Office of Inspector General (OIG) by accessing the OIG website at oig.treasury.gov

then clicking the “Report Fraud, Waste, & Abuse Learn How to Report” link on the right-hand

side of the page.

Complaints regarding discrimination related to a HAF program must be sent via email at 

crcomplaints@treasury.gov or by mail to Treasury’s Office of Civil Rights and Equal 

Employment Opportunity at:
U.S. Department of the Treasury

Director, Office Civil Rights and Equal Employment Opportunity

1500 Pennsylvania Ave, N.W.

Washington, DC 20220 

If you have complaints about your servicer or financial institution, please see the CFPB’s 

Complaint Portal.

For more information, see Federally Assisted Programs and Federally Conducted Programs.

12. System Support – Login.gov

12.1. Where can I receive login.gov support?

Please refer to the Login.gov Help Center or Contact Us pages for assistance with your

Login.gov account:

• The Help Center page is login.gov/help.

• The Contact Us page is login.gov/contact.

• User Guide is https://home.treasury.gov/system/files/136/Login.gov-User-Guide.pdf

12.2. What is login.gov?

Login.gov is a secure sign in service used by the public to sign in to participating government

agencies. Users who log in using Login.gov can only gain access to the Compliance Reporting

sections of the portal; they cannot access Submissions or HAF Plan Submissions. To gain access

to Submissions, users must log in using ID.me.

12.3. How do I set up login information through Login.gov?

First, be sure that your Account Administrator has added you to the Account and has used the

correct email address. Then, navigate to Portal.Treasury.gov/Compliance/s and select ‘Create an

account’. Then, follow the instructions.

12.4. I’m trying to create an Account or login through Login.gov and am receiving an error stating:

“No matching contact record was found. Please contact your Account Administrator to create a

Contact Record for you in the system, then return to login.gov to complete your registration.”

In order to create a Login Account through Login.gov, your Account Administrator must first

add you as a Contact to the Account using your Email Address. Once your Account

Administrator has added you, you can go to Login.gov to set up your login information.

You will need to set up your Account with Login.gov using the same Email Address that your

Account Administrator used to add you.

13. System Support - ID.me

13.1. Where can I receive ID.me Support?

If you are having difficulty registering on ID.me, please refer to ID.me Contact Support for

assistance. ID.me’s support website can be found at help.id.me. Please also refer to ID.me

Guidance on creating an ID.me account on the HAF website, which can be found here.
13.2. What is ID.me? Why do I need to use ID.me?

ID.me is a technology partner to multiple Government Agencies and Healthcare Providers. It

provides secure Digital Identity Verification to those Government Agencies and Healthcare

Providers to make sure that you are you – and not someone pretending to be you – when you

request access to online services.

13.3. ID.me is asking for my personal information, but I’m trying to apply for HAF on behalf

of my government entity. Do I really have to provide ID.me with my personal information?

ID.me provides secure Digital Identity Verification to those Government Agencies and

Healthcare Providers to make sure that you are you – and not someone pretending to be you –

when you request access to online services. Because ID.me verifies your individual identity (and

not your company or agency identity), you will need to provide some personal information

during the ID.me verification process.

If you are having difficulty registering on ID.me, please refer to ID.me Contact Support for

assistance. ID.me’s support website can be found at help.id.me. Please also refer to ID.me

Guidance on creating an ID.me account on the HAF website, which can be found here.

13.4. Do I have to use Login.gov if I already have login information through ID.me? / Will my

ID.me login no longer be valid?

Users who have previously registered through ID.me may continue to access Treasury’s Portal

through that method at Portal.Treasury.gov/Cares/S/Slt. You are not required to register again

with Login.gov. However, you can choose to do so by going to

Portal.Treasury.gov/Compliance/s. Both Login.gov and ID.me are valid ways to log into the

Treasury Portal and both methods will continue to remain open going forward.

13.5. If I already have login information through ID.me, will creating new login information

through Login.gov cause any issues?

Users can login using both ID.me and Login.gov provided they set up their Accounts with the

same Email Address.

13.6. How long will it take me to register with ID.me?

If you have all the required documents, the process should take only a few minutes.

13.7. What steps do I need to complete in ID.me?

You will need to verify your identity with ID.me. Please refer to help.id.me for more details on

the verification process as well as this guide.

13.8. I’m having issues with my existing ID.me account, can you help?

Please refer to ID.me Contact Support for assistance with your ID.me account. Their support

website is help.id.me.

14. System Support – SAM.gov

14.1. Where can I go for SAM.gov support?
If you are having difficulty registering on SAM.gov, we recommend you review the SAM.gov

webpage for full instructions or refer to the Federal Service Desk (fsd.gov) for assistance with

your SAM.gov account. You can also call the Federal Service Desk at fsd.gov or (866) 606-8220

between 8am – 8pm EST.

Please note that SAM.gov registration can take up to three weeks; delay in registering with

SAM.gov could impact timely payment of funds.

14.2. Why do I need to sign up at SAM.gov?

Registration with SAM.gov is required for any entity that wants to do business with the Federal

Government. SAM validates information and electronically shares the secure and encrypted data

with the Federal Agencies' finance offices to facilitate paperless payments through Electronic

Funds Transfer (EFT).

15. System Support – Treasury Portal

15.1. How do I create an account?

You can create a Treasury Portal User Account by accessing one of the following sites:

• To create a Treasury Portal User Account through ID.me, please navigate to

Portal.Treasury.gov/Cares/S/Slt.

• To create a Treasury Portal User Account through Login.gov, please navigate to

Portal.Treasury.gov/compliance/s.

Both are valid methods of creating an Account. Users who log in using Login.gov can only gain

access to the Compliance Reporting sections of the portal; they cannot access Applications or

Application Information. To gain access to applications, users must log in using ID.me. through

Portal.Treasury.gov/Cares/S/Slt.

15.2. Why am I unable to log in? / How do I reset my password?

First, please check to see if you are logging in at the correct location:

• If you have an ID.me account, you will need to login at Portal.Treasury.gov/Cares/S/Slt.

• If you have a Login.gov account, you will need to login at Portal.Treasury.gov/compliance/s.

As a reminder, you must login using the Single Sign-On account that you created using ID.me or

Login.gov. Please check the self-service options available online and your spam folder.

Please make sure you are using a supported browser. The Treasury Portal supports most

modern browsers including Microsoft Edge, Google Chrome and the most recent version of

Safari.

The Treasury Portal does not work well on Internet Explorer.

To find the self-service options for ID.me, go to Portal.Treasury.gov/Cares/S/Slt and select the

“Forgot password” link and follow the instructions.

15.3. My account is locked, can you unlock it?

Use the Self-Service Options available on the website: id.me or login.gov.

15.4. How do I edit my individual account information?
When logged into the Treasury Portal, click on the Avatar in the top, right-hand corner of the

screen. Select the ‘Settings’ link. That will bring up the Account Update screen. From there, you

can make any appropriate edits and click save.

15.5. Who is my entity’s Authorized Representative for the application/notice of funds process? /

Who should sign this agreement?

The Authorized Representative is the individual with legal authority to bind the Payee or the

Chief Executive Officer of the government entity. The Authorized Official must sign the award

terms for them to be valid. For more specific guidance, please visit Treasury.gov/HAF and select

“Guidance” on the left hand side navigation. Then select “Financial Assistance Agreement

Template” from the list.

15.6. I would like to edit/change my Point(s) of Contact for Reporting.

The Account Administrator for your entity would need to make any updates to points of contact or roles

within Treasury’s Portal. If you are not the Account Administrator, then you can reach out to that

individual and request that they follow these steps. If you are the Account Administrator or would like to

become the Account Administrator then you can follow the instructions below or in the Designating HAF 

Points of Contact by HAF Account Administrators guide:

• Log into Treasury’s Portal via ID.me or Login.gov.

• Click on the three horizontal lines in the upper left.

• Click on Account.

• Then, click into the specific Account link.

• If you want to become the Account Administrator, then go to Certification on the left

hand-side and submit the certification to become the Account Administrator.

• Select the Designation form on the left-hand side.

• From here, you can designate the role of any Contact or designate new Contacts.

15.7. I’m trying to do something in the Treasury Portal and it’s not working. What do I do?

Please check your browser. The best browsers to use are Microsoft Edge, Chrome or the most

recent version of Safari.

15.8. I’m having some issues with DocuSign.

Required Fields

When all required fields have been completed on the DocuSign page, the Finish button will

appear. If the Finish button is not appearing, it is due to one or more incomplete required fields.

Use the Auto Navigation feature (yellow tab) to help you navigate. When the ‘Finish’ button

becomes active, you can complete the signing.

Signature Adoption

The first time you click a SIGN or INITIAL field, you are asked to adopt a Signature and

Initials.

First, verify that your Name and Initials are correct. If not, you can change them as needed. If

you would like to change your Name or Initials, type the changes in the Full Name and Initials

fields. Choose if you want to select a preformatted Signature Style or if you will draw your

Signature.

Email Issues

If you did not receive the email, it could be because it was blocked by either your Email Server,
Firewall, Email Provider or Email Client. Please check your junk email, confirm your email

address with the Sender and select to trust all emails from DocuSign. If the email is still not

found, users can request the email to be re-sent from within the Treasury Portal.

For further assistance, reach out to support.docusign.com.

15.9. What is the Unique Entity Identifier (UEI) number?

On April 4, 2022, the Federal Government transitioned from the DUNS number issued by Dun

and Bradstreet in order to uniquely identify entities. Now, entities doing business with the

Federal Government must use a Unique Entity Identifier (UEI) number assigned in SAM.gov

and will no longer use a third-party website to obtain their identifier number.

Entities are able to manage organizational information, such as legal business name and

physical address associated with a UEI number, directly from SAM.gov.

15.10. What does the Change to UEI Number mean for Recipients?

No action is required if you have an existing and active registration in SAM.gov. If you are

registered in SAM.gov, your UEI number has already been assigned and is viewable in your

SAM.gov account. Your UEI number is located below the DUNS number on your Entity

Registration Record.

Please ensure your legacy DUNS number is accessible for historical reference where needed, as

the DUNS number will no longer be visible to users in SAM.gov after April 4, 2022. Similarly,

Treasury will automatically populate your existing account records with the GSA-issued UEI

number in the Treasury.gov Application and Compliance portal, as applicable.

15.11. Where can I get more information on the Transition to UEI Number?

For further information on the transition to UEI Number, access SAM.gov. Look for the

“Register Your Entity” or “Get a Unique Entity ID” section on the page then click “Learn More”

to display detailed information about the DUNS to Unique Entity ID (UEI) transition.

Detailed questions about the conversion from DUNS number to UEI number should be directed

to GSA by creating an incident ticket with the Federal Service Desk online at fsd.gov or by

calling (866) 606-8220. Information about the UEI transition can be found by accessing

GSA.gov and searching on ‘Unique Entity Identifier Update’.

15.12. I have subrecipients to report that have a DUNS, but no UEI. How do I report them?

All Recipients and Subrecipients can obtain a Unique Entity Identifier (UEI) number on the

SAM.gov website and register for an account if needed:

• New SAM.gov registrants will be assigned a UEI number as part of their SAM

registration.

• All existing Entities with an existing and active registration with SAM.gov will be assigned

a UEI umber that can be used for reporting activities.

For more information, please access the SAM.gov website.

15.13. The UEI Number in SAM.gov is different from the UEI Number listed on the Treasury

Portal. What do I need to do?
If you have identified a difference between the number listed in SAM.gov for the legal entity

(participating in one or more Treasury programs) with the UEI Number that is specific to

Treasury or experienced another issue with the UEI Number on the Treasury Portal, please reach

out to our team at HAF@Treasury.gov or HAF_Tribal@Treasury.gov.

Please note that the GSA manages the issuance of UEI Numbers and SAM.gov registration.