Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA6 18,592 21,632 2,307 19,325 1,251,688 1,229,035 568,830 660,205

BankUnited 78 64 40 24 9,080 8,902 4,337 4,565

Bayview Loan Servicing, LLC 1,230 1,197 452 745 24,189 22,147 8,711 13,436

Carrington Mortgage Services, LLC 1,174 1,057 357 700 54,722 52,970 18,252 34,718

CCO Mortgage, a division of RBS Citizens NA 332 370 70 300 22,218 21,687 5,475 16,212

CitiMortgage Inc 941 1,555 1,074 481 519,473 504,957 215,121 289,836

GMAC Mortgage, LLC 6,698 7,908 469 7,439 423,487 416,501 90,925 325,576

Green Tree Servicing LLC 1,142 938 402 536 70,346 68,653 25,819 42,834

Homeward Residential 3,607 3,353 688 2,665 223,098 218,077 57,120 160,957

iServe Residential Lending, LLC - - - - 1 1 1 -

iServe Servicing, Inc. - - - - 31 31 13 18

JPMorgan Chase Bank, NA 38,246 15,765 3,405 12,360 1,433,054 1,404,927 423,273 981,654

Midland Mortgage Co. 2,435 2,859 387 2,472 81,283 78,879 5,796 73,083

National City Bank 340 318 50 268 32,543 32,487 26,661 5,826

Nationstar Mortgage LLC 11,798 13,755 1,084 12,671 305,047 289,022 65,680 223,342

Navy Federal Credit Union 440 350 63 287 7,771 7,298 1,400 5,898

Ocwen Loan Servicing, LLC 10,940 8,871 3,095 5,776 463,203 455,507 118,133 337,374

OneWest Bank 5,304 5,671 453 5,218 354,800 338,136 98,262 239,874

ORNL Federal Credit Union 12 17 4 13 416 414 40 374

PennyMac Loan Services, LLC 418 289 87 202 11,595 10,309 2,732 7,577

PNC Bank, National Association 7 4 - 4 560 496 17 479

Residential Credit Solutions, Inc. 658 416 45 371 14,024 11,971 1,282 10,689

Select Portfolio Servicing, Inc. 2,702 2,278 954 1,324 108,517 102,936 77,415 25,521

Specialized Loan Servicing LLC 2,895 2,298 348 1,950 33,581 28,189 3,350 24,839

U.S. Bank National Association 2,071 1,558 129 1,429 90,414 73,296 34,329 38,967

Wells Fargo Bank, NA 10,737 10,262 2,747 7,515 735,953 717,977 255,150 462,827

Other Servicers7 - - - - 170,810 170,810 106,097 64,713

TOTAL 122,797 102,785 18,710 84,075 6,441,904 6,265,615 2,214,221 4,051,394

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and 

cannot be separately reviewed or validated by Treasury.

Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to 

August 2012, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis.

From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that 

Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received 

include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program 

guidance.

7 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the 

survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures 

include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a 

HAMP Trial Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification 

requests approved and Trial Offers sent since program inception, or March 2009.

5

 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: 

"Number of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, 

effective June 1, 2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

HAMP Application Activity by Servicer 1

As of February 2013

6 Bank of America, NA includes BAC Home Loans Servicing, LP. 

Activity in February 2013 Program-to-Date