HAMP Application Activity by Servicer 1

As of February 2017

Servicer Name # Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 775 66 709 1,527,587 1,503,232 588,201 915,031

BankUnited 2 2 - 9,959 9,959 4,970 4,989

Bayview Loan Servicing, LLC 906 82 824 92,510 90,703 20,840 69,863

Carrington Mortgage Services, LLC 286 31 255 105,590 105,197 27,411 77,786

CCO Mortgage, a division of RBS Citizens NA 111 - 111 39,479 39,432 7,040 32,392

CIT Bank, NA6 13 - 13 388,421 388,228 103,626 284,602

CitiMortgage Inc 733 46 687 619,278 607,984 194,496 413,488

Ditech Financial LLC7 1,925 653 1,272 131,064 127,322 50,170 77,152

JPMorgan Chase Bank, NA 2,119 259 1,860 1,856,209 1,843,993 454,910 1,389,083

Nationstar Mortgage LLC 367 71 296 634,993 634,928 134,707 500,221

Navy Federal Credit Union 92 - 92 16,222 16,222 2,509 13,713

Ocwen Loan Servicing, LLC 3,387 304 3,083 1,681,025 1,642,733 507,053 1,135,680

ORNL Federal Credit Union - - - 824 824 66 758

PennyMac Loan Services, LLC 61 11 50 24,388 24,324 6,695 17,629

PNC Bank NA8 35 25 10 53,888 53,842 29,334 24,508

Select Portfolio Servicing, Inc. 2,998 726 2,272 304,021 285,009 137,216 147,793

Specialized Loan Servicing LLC 1,481 212 1,269 130,912 129,357 22,807 106,550

U.S. Bank National Association 369 176 193 161,867 160,722 49,139 111,583

Wells Fargo Bank, NA 1,217 119 1,098 1,623,316 1,609,336 455,066 1,154,270

Other Servicers9 - - - 212,677 212,504 111,096 101,408

TOTAL 16,877 2,783 14,094 9,614,230 9,485,851 2,907,352 6,578,499

Activity in February 2017 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in 

the survey and is not separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, 

may impact servicer processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage 

modification requests. Previously, servicer reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of 

reporting, some servicers have updated Program-to-Date results to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer 

corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of 

Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all 

mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. As of January 2017, servicers were no longer required to provide monthly requests received 

volumes. Due to the December 30, 2016 HAMP application deadline, servicers will not report any requests received after that date and therefore, the monthly Requests Received column has been removed from the report. 

Servicers continue to evaluate and decision requests which were submitted by the application deadline. 

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests 

Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program 

guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, 

effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet 

basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.