Making Home Affordable

Program Performance Report Through February 2012

SERVICER RESULTS:

First Lien Modification Activity by

Servicer

First Lien, PRA, 2MP, and HAFA

Activity by Servicer

Outreach to 60+ Delinquent Homeowners

Average Delinquency at Trial Start

Conversion Rate

Homeowner Experience

Disposition of Homeowners Not in 

HAMP

 

18-19

Inside:

SUMMARY RESULTS:

Making Home Affordable Program Activity

First Lien Modification Activity

Activity for PRA, Treasury FHA-HAMP, HAFA 

and UP/Modifications by Investor Type

Second Lien Modification Program (2MP)

Waterfall of Eligible Borrowers/ First Lien 

Modification Characteristics

HAMP Activity by State

HAMP Activity by MSA/

Homeowner Outreach

Aged Trials

APPENDICES:

Participants in MHA Programs

 

2

3

4

5

6

7

8

9

 

10

11

12

13

14

15

16-17

Report Highlights

Over 1.1 Million Homeowner Assistance Actions Granted through 

Making Home Affordable

• Over 970,000 homeowners have been granted HAMP first lien permanent 

modifications and have saved an estimated $11.6 billion in monthly mortgage 

payments. Homeowners in active first lien permanent modifications are currently 

saving a median of approximately $534 per month – more than one-third of the 

median before-modification payment.

• Over 70,000 second lien modifications have been completed through the Second 

Lien Modification Program (2MP), and more than 35,000 homeowners have 

received a short sale or deed-in-lieu of foreclosure through the Home Affordable 

Foreclosure Alternative.

• 85% of eligible homeowners entering a HAMP trial modification since June 1, 2010 

have received a permanent modification, with an average trial period of 3.5 

months.

Inside: Additional Reporting on the Second Lien Modification Program 

(2MP)

• Homeowners in 2MP save a median of $161 per month on their second mortgage, 

in addition to the savings realized from the modification of their first mortgage 

under HAMP.

• Over 50% of homeowners in 2MP reside in 3 states-California (36%), Florida (9%) 

and New York (6%)

Note: This report reflects program activity for the Making Home Affordable Program. 

For information and quarterly updates about the Hardest Hit Fund, please visit the 

website for the Hardest Hit Fund or the TARP Monthly Report to Congress.
Making Home Affordable

Program Performance Report Through February 2012

The Making Home Affordable Program was launched in March 2009 with the Home 

Affordable Modification Program (HAMP) which provides assistance to struggling 

homeowners by lowering monthly first lien mortgage payments to an affordable level. 

Additional programs were subsequently rolled out to expand the program reach including:

Program Purpose

• Home Affordable Modification 

Program (HAMP)

Provides eligible borrowers the opportunity to lower 

their first lien mortgage payment to affordable and 

sustainable levels through a uniform loan 

modification process.

• Second Lien Modification 

Program (2MP)

Provides payment reducing modifications and 

extinguishments on second liens when there has 

been a first lien HAMP modification on the same 

property.

• Home Affordable Foreclosure 

Alternatives (HAFA)

Provides transition alternatives to foreclosure in the 

form of a short sale or deed-in-lieu of foreclosure.

• FHA-HAMP and RD-HAMP 

modification programs

Provides first lien modifications for distressed 

borrowers in loans guaranteed through the Federal 

Housing Administration and Rural Housing Service.

• Unemployment Program (UP) Provides temporary forbearance of mortgage 

principal to enable unemployed borrowers to look for 

a new job without fear of foreclosure.

• Principal Reduction 

Alternative (PRA)

Provides principal forgiveness on eligible underwater 

loans that are modified under HAMP. 

Making Home Affordable Program Activity

2

Source: HAMP system of record for HAMP, 2MP, HAFA, FHA-HAMP, and RD-HAMP. UP participation is reported via servicer survey through Jan. 31, 2012. 

1 Cumulative activity includes HAMP permanent modifications started, 2MP modifications started, HAFA transactions completed, FHA-HAMP and RD-HAMP permanent modifications started, and UP forbearance plans completed. This does not include 

trial modifications that have cancelled or not yet converted to permanent modification and HAFA agreements started but not yet completed.

In total, the MHA program has completed over 1.1 million first and second lien permanent modifications, HAFA transactions, and UP forbearance plans.

Program-to-Date Reported Since 

Prior Period

HAMP Permanent 

Modifications Started 973,582 22,263

2MP Modifications 

Started 71,133 5,425

HAFA Agreements 

Completed 35,766 4,340

FHA-HAMP and RD-HAMP 

Modifications Completed 5,785 625

UP Forbearance Plans 

Started (through Jan. 

2012) 

19,593 1,190

Cumulative MHA 

Activity1 1,105,859 33,843

0

10

20

30

40

50

60

0

200

400

600

800

1,000

1,200

July

2011

Aug Sep Oct Nov Dec Jan

2012

Feb

Monthly MHA Activity (000s)

Cumulative MHA Activity (000s)

Cumulative (Left Axis)

Monthly (Right Axis)
Making Home Affordable: Summary Results

Program Performance Report Through February 2012

HAMP (First Lien) Modifications

Total

HAMP Eligibility 

(As of Jan. 31, 2012)

Eligible Delinquent Loans1 2,482,871

Eligible Delinquent Borrowers2 846,016

Trial

Modifications

Trial Plan Offers Extended (Cumulative)3 1,990,394

All Trials Started 1,808,825

Trials Reported Since January 2012 Report4 17,471

Trial Modifications Canceled (Cumulative)5 766,704

Active Trials 68,539

Permanent 

Modifications

All Permanent Modifications Started 973,582

Permanent Modifications Reported Since 

January 2012 Report 22,263

Permanent Modifications Canceled 

(Cumulative)6 190,973

Active Permanent Modifications 782,609

1 Estimated eligible 60+ day delinquent loans as reported by servicers as of January 31, 2012, include conventional 

loans: 

 in foreclosure and bankruptcy.

 with a current unpaid principal balance less than $729,750 on a one-unit property, $934,200 on a two-unit 

property, $1,129,250 on a three-unit property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination.

 originated on or before January 1, 2009.

Estimated eligible 60+ day delinquent loans exclude: 

 FHA and VA loans.

 loans that are current or less than 60 days delinquent, which may be eligible for HAMP if a borrower is in imminent 

default. 2 The estimated eligible 60+ day delinquent borrowers are those in HAMP-eligible loans, minus estimated exclusions of 

loans on vacant properties, loans with borrower debt-to-income ratio below 31%, loans that fail the NPV test, 

properties no longer owner-occupied, unemployed borrowers, manufactured housing loans with title/chattel issues 

that exclude them from HAMP, loans where the investor pooling and servicing agreements preclude modification, 

and trial and permanent modifications disqualified from HAMP. Exclusions for DTI and NPV results are estimated 

using market analytics. 3 As reported in the monthly servicer survey of large SPA servicers through February 29, 2012.

4 Servicers may enter new trial modifications into the HAMP system of record at anytime. 5 717,057 had trial start dates prior to June 1, 2010 when Treasury implemented a verified income requirement.

6 A permanent modification is canceled when the borrower has missed three consecutive monthly payments. Includes 

3,346 loans paid off.

HAMP is designed to lower monthly mortgage payments to help struggling 

homeowners stay in their homes and prevent avoidable foreclosure. 

Note: Unless specified, exhibits in this report refer to HAMP first lien modification activity. 

3

HAMP (First Lien) Trials Started

1,511

1,545

1,580

1,613

1,640

1,666

1,689

1,710

1,731

1,748

1,764

1,781 1,795 1,809

0

50

100

1,350

1,400

1,450

1,500

1,550

1,600

1,650

1,700

1,750

1,800

1,850

Jan

2011

Feb Mar Apr May June July Aug Sep Oct Nov Dec Jan

2012

Feb

New Trials Started (000s)

All Trials Started (000s)

Cumulative Trial Starts (Left Axis)

Monthly Trial Starts (Right Axis)

Source: HAMP system of record. Servicers may enter new trial modifications into the HAMP system of 

record at any time. For example, 17,471 trials have entered the HAMP system of record since the prior 

report; 13,729 were trials with a first payment recorded in February 2012. 

HAMP Permanent Modifications Started (Cumulative)

608

634

670

699

731

763

791 817

857

883

910

933

951

974

400

500

600

700

800

900

1,000

1,100

Jan

2011

Feb Mar Apr May June July Aug Sep Oct Nov Dec Jan

2012

Feb

All Permanent Modifications Started (000s)

Source: HAMP system of record. 
Making Home Affordable: Summary Results

Program Performance Report Through February 2012

4

The Treasury MHA Unemployment Program (UP) provides a temporary forbearance to 

homeowners who are unemployed. Under Treasury guidelines, unemployed homeowners 

must be considered for a minimum of 12 months’ forbearance. 

All UP Forbearance Plans Started (through Jan. 2012) 19,593

UP Forbearance Plans With Some Payment Required 16,907

UP Forbearance Plans With No Payment Required 2,686

Unemployment Program (UP) Activity

Note: Data is as reported by servicers via survey for UP participation through Jan. 31, 2012. 

See Appendix A2 for servicer participants in additional Making Home Affordable programs. 

The Treasury FHA-HAMP Program provides assistance to eligible homeowners with FHAinsured mortgages.

All Treasury FHA-HAMP Trial Modifications Started 8,915

All Treasury FHA-HAMP Permanent Modifications Started 5,784

Treasury FHA-HAMP Modification Activity

The Home Affordable Foreclosure Alternatives Program (HAFA) offers incentives for 

homeowners looking to exit their homes through a short sale or deed-in-lieu of 

foreclosure. HAFA has established important homeowner protections and an industry 

standard for streamlined transactions. In 21% of HAFA agreements started, the 

homeowner began a HAMP trial modification but later requested a HAFA agreement 

or was disqualified from HAMP. 

All HAFA Agreements Started1 54,898

HAFA Agreements Active 9,903

HAFA Transactions Completed 35,766

Completed Transactions – Short Sale 34,829

Completed Transactions – Deed-in-Lieu 937

Home Affordable Foreclosure Alternatives (HAFA) Activity

1 Servicer agreement with homeowner for terms of potential short sale, which lasts at least 120 days; or 

agreement for a deed-in-lieu transaction. A short sale requires a third-party purchaser and cooperation 

of junior lienholders and mortgage insurers to complete the transaction. All HAFA Agreements Started 

include HAFA Agreements Active, HAFA Transactions Completed, and HAFA Transactions Canceled.

The Principal Reduction Alternative (PRA) requires servicers of non-GSE loans to evaluate the benefit of 

principal reduction for mortgages with a loan-to-value ratio of 115% or greater when evaluating a 

homeowner for a HAMP first lien modification. While servicers are required to evaluate homeowners 

for PRA, they are not required to reduce principal as part of the modification. PRA may be a feature of 

a HAMP trial or permanent modification. 

All PRA Trial Modifications Started 72,481

PRA Trial Modifications Active 15,587

All PRA Permanent Modifications Started 51,732

PRA Permanent Modifications Active 48,089

Median Principal Amount Reduced for Active Permanent Modifications1 $68,523

Median Principal Amount Reduced for Active Permanent Modifications (%)2 31.4%

Principal Reduction Alternative (PRA) Activity

1Under the PRA program, principal is vested over a 3 year period. The amounts noted reflect the entire amount that may be forgiven. 2 PRA amount as a percentage of before-modification UPB, excluding capitalization. 

1 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and 

Wilshire Credit Corporation. 2 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation.

3 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

Note: Figures reflect active trials and active permanent modifications.

HAMP Modifications by Investor Type (Large Servicers)

Servicer GSE Private Portfolio

Total Active 

Modifications

American Home Mortgage 

Servicing Inc. 1,279 26,993 0 28,272

Bank of America, NA1 80,634 61,833 10,508 152,975

CitiMortgage, Inc. 32,113 5,646 17,050 54,809

GMAC Mortgage, LLC 25,124 5,983 12,006 43,113

JPMorgan Chase NA2 64,170 57,144 24,950 146,264

Ocwen Loan Servicing, LLC 3 6,762 37,219 123 44,104

OneWest Bank 15,126 16,059 2,733 33,918

Saxon Mortgage Services, Inc. 1,396 9,969 1,966 13,331

Select Portfolio Servicing 519 16,358 2,613 19,490

Wells Fargo Bank, NA 4 53,028 15,834 47,760 116,622

Other HAMP Servicers 159,361 23,496 15,393 198,250

Total 439,512 276,534 135,102 851,148
Making Home Affordable: Summary Results

Program Performance Report Through February 2012

1 1 1 2 4 6

10

22 26

30

36

40

47 51 55 57 61

66

69 71

0

2

4

6

8

10

12

14

16

18

20

0

10

20

30

40

50

60

70

80

New Modifications Started (000s)

All Modifications Started (000s)

Cumulative 2MP Modification Starts (Left Axis)1

Monthly 2MP Modification Starts (Right Axis)1

5

Second Lien Modification Program (2MP)

Modification Characteristics

The Second Lien Modification Program (2MP) provides assistance to homeowners in a first lien permanent modification who have an eligible second lien with a participating HAMP 

servicer. This assistance can result in a modification of the second lien or a full or partial extinguishment of the second lien. 2MP requires that a participating servicer offer a second lien 

modification if that borrower also has a permanent and active first lien HAMP modification, and that the second lien has an unpaid balance of $5,000 or more and a pre-modification 

scheduled monthly payment of at least $100.

All Second Lien Modifications Started (Cumulative)1 71,133

Second Lien Modifications Involving Full Lien Extinguishments 15,631

Second Lien Modifications Disqualified2 2,094

Active Second Lien Modifications3 53,408

1 Includes second lien modifications reported into HAMP system of record through the end of cycle for February 2012 data, though 

the effective date may occur in March. Number of modifications is net of cancellations, which are primarily due to servicer data 

corrections. 2 Includes 109 loans paid off. 3 Includes 2,322 loans in active non-payment status whereby the 1MP has disqualified from HAMP. As a result, the servicer is no 

longer required to report payment activity on the 2MP modification 

4 Only six of the ten largest SPA servicers participate in 2MP. See Appendix A for servicer participants in 2MP and other programs. 5 Data is as reported by servicers via survey as of February 29, 2012.

2MP Activity

2MP Participating Servicer Name4 Eligible 2nd Liens5

2MP Modifications 

Started

Bank of America, NA 39,313 24,462

CitiMortgage, Inc 15,668 9,507

GMAC Mortgage, LLC 5,148 3,953

JPMorgan Chase Bank, NA 27,425 17,108

OneWest Bank 3,188 2,027

Wells Fargo Bank, NA 16,346 11,688

Other Servicers 6,686 2,388

Total 113,774 71,133

• Based on survey data as reported by servicers through February 29, 2012, 63% of eligible 

second liens have received a 2MP modification, with many of the remaining second liens either 

still in the evaluation process by the servicers, awaiting homeowner response to the 2MP offer, or 

awaiting conversion of the first lien HAMP trial to permanent modification.

• Important factors affecting the size of the population of second liens eligible for 2MP 

modifications include:

 Servicer participation in 2MP is voluntary; current 2MP servicers represent 

approximately 70% of the homeowners with active, permanent HAMP first lien 

modifications4.

 Under 2MP, participating servicers are notified when a match is found between one of 

their second liens and a HAMP first lien modification. Survey data indicates that 

approximately 315,000 HAMP modifications have been matched with a second lien5. Of 

these matched second liens, a number are found to be ineligible for a 2MP 

modification. The most common reasons for ineligibility are:

• Cancellation or failure of a trial or permanent first lien HAMP modification,

• Extinguishment of the second lien prior to evaluation for 2MP,

• Failure of a 2MP trial modification, and

• Some homeowners with eligible second liens decline to participate in 2MP.

Median Amount of Full Extinguishment $61,553 

Median Amount of Partial Extinguishment for Active 

2MP Modifications $6,936

Median Payment Reduction for Active Modifications $161

Top three States by Activity, Percent of Total Activity:

• California 36%

• Florida 9%

• New York 6%

Estimated Eligible 2nd Liens
Making Home Affordable: Summary Results

Program Performance Report Through February 2012

• The primary hardship reasons for homeowners in active permanent modifications 

are:

• 66.5% experienced loss of income (curtailment of income or unemployment)

• 11.7% reported excessive obligation

• 3.3% reported an illness of the principal borrower

Homeowner Benefits and First Lien Modification Characteristics

Loan Characteristic

Before 

Modification

After 

Modification

Median 

Decrease

Front-End Debt-to-Income Ratio1 45.4% 31.0% -14.5 pct pts

Back-End Debt-to-Income Ratio2 76.7% 59.3% -14.8 pct pts

Median Monthly Housing Payment3 $1,430.82 $827.00 -$533.74

1 Ratio of housing expenses (principal, interest, taxes, insurance and homeowners association and/or condo fees) 

to monthly gross income. 

2 Ratio of total monthly debt payments (including mortgage principal and interest, taxes, insurance, homeowners 

association and/or condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and 

investment property payments) to monthly gross income. Borrowers who have a back-end debt-to-income ratio of 

greater than 55% are required to seek housing counseling under program guidelines.

3 Principal and interest payment. 

Select Median Characteristics of Active Permanent Modifications

• Of trial modifications started, 80% of homeowners were at least 60 days delinquent 

at trial start. The rest were up to 59 days delinquent or current and in imminent 

default. 

6

• Aggregate savings to homeowners who received HAMP first lien permanent 

modifications are estimated to total approximately $11.6 billion, program to 

date, compared with unmodified mortgage obligations.

• The median monthly savings for borrowers in active permanent first lien 

modifications is $533.74, or 37% of the median monthly payment before 

modification. 

• Active permanent modifications feature the following modification steps:

• 97.8% feature interest rate reductions

• 59.3% offer term extension

• 30.7% include principal forbearance

Waterfall of Estimated Eligible Homeowners

For the First Lien Modification Program

Not all 60+ day delinquent loans are currently eligible for HAMP. Other characteristics 

may preclude homeowner eligibility. Based on the estimates, of the 4.4 million 

homeowners who are currently 60+ days delinquent, about 800,000 homeowners are 

eligible for HAMP. As this represents a point-in-time snapshot of the delinquency 

population and estimated HAMP eligibility, we expect that as homeowners become 

seriously delinquent between now and the end of 2013, some of those homeowners 

will also be eligible for HAMP.

4.1

3.3

2.8

2.5

2.5

1.6 1.5

0.8

0.8

4.4

0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

5

Loans (Millions)

HAMP-Eligible 

60+ Day 

Delinquent 

Loans (GSE and 

SPA Servicers) HAMP 

Estimated 

Eligible 60+ 

Day 

Delinquent 

Borrowers

1st Lien, Less: Non- Less: Less: Non- Less: Jumbo HAMP- Less: DTI Less: Less: Estimated

60+ Days Participating FHA or Owner- Non- Eligible Less Than Negative Vacant HAMPDelinquent HAMP VA Occupied at Conforming Loans 31% NPV Properties Eligible

 Servicer Origination Loans and And Other Borrowers

 Loans Exclusions**

 Originated

After 1/1/2009

** Other exclusions include: no longer owner-occupied; unemployed borrowers; investor’s pooling and 

servicing agreement precludes modification; manufactured housing loans with titling/chattel issues that 

exclude them from HAMP; and trial and permanent modifications disqualified from HAMP.

Note: Chart refers only to loans eligible for the Tier 1 first lien modification program.

Sources: Fannie Mae; monthly survey of participating servicers for January 31, 2012. Total 60+ day 

delinquency figure derived from 4th Quarter 2011 MBA National Delinquency Survey. Excluded loans are 

as reported by large servicers by survey who have signed a servicer participation agreement for HAMP.
Making Home Affordable: Summary Results

Program Performance Report Through February 2012

7

Note: Includes active trial and permanent 

modifications from the official HAMP system of 

record.

Source: 4th Quarter 2011 

National Delinquency 

Survey, Mortgage 

Bankers Association.

State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity

AK 37 340 377 0.0% MT 81 894 975 0.1%

AL 447 4,300 4,747 0.6% NC 1,299 13,856 15,155 1.8%

AR 155 1,685 1,840 0.2% ND 10 127 137 0.0%

AZ 2,020 33,176 35,196 4.1% NE 104 1,022 1,126 0.1%

CA 15,990 197,852 213,842 25.1% NH 301 3,527 3,828 0.4%

CO 882 10,834 11,716 1.4% NJ 2,440 25,027 27,467 3.2%

CT 915 9,697 10,612 1.2% NM 237 2,544 2,781 0.3%

DC 102 1,346 1,448 0.2% NV 1,272 19,036 20,308 2.4%

DE 210 2,326 2,536 0.3% NY 4,222 37,161 41,383 4.9%

FL 8,871 94,093 102,964 12.1% OH 1,608 16,625 18,233 2.1%

GA 2,668 28,086 30,754 3.6% OK 203 1,768 1,971 0.2%

HI 234 2,977 3,211 0.4% OR 722 8,558 9,280 1.1%

IA 164 1,892 2,056 0.2% PA 1,443 15,803 17,246 2.0%

ID 232 3,017 3,249 0.4% RI 268 3,934 4,202 0.5%

IL 3,462 41,363 44,825 5.3% SC 644 7,143 7,787 0.9%

IN 686 7,279 7,965 0.9% SD 27 277 304 0.0%

KS 166 1,819 1,985 0.2% TN 791 7,821 8,612 1.0%

KY 244 2,864 3,108 0.4% TX 2,295 20,408 22,703 2.7%

LA 456 4,293 4,749 0.6% UT 500 7,327 7,827 0.9%

MA 1,781 18,889 20,670 2.4% VA 1,458 18,544 20,002 2.4%

MD 2,159 24,831 26,990 3.2% VT 63 668 731 0.1%

ME 199 2,178 2,377 0.3% WA 1,573 15,943 17,516 2.1%

MI 1,803 24,711 26,514 3.1% WI 692 7,390 8,082 0.9%

MN 915 12,848 13,763 1.6% WV 87 1,075 1,162 0.1%

MO 724 7,798 8,522 1.0% WY 31 385 416 0.0%

MS 267 2,749 3,016 0.4% Other2 379 2,503 2,882 0.3%

1 Total reflects active trials and active permanent modifications.

2 Includes Guam, Puerto Rico and the U.S. Virgin Islands.

60+ Day Delinquency Rate

 

 5.0% and lower 10.01% - 15.0% 20.01% 

 5.01% - 10.0% 15.01% - 20.0% and higher

HAMP Modifications

 5,000 and lower 20,001 – 35,000

 5,001 – 10,000 35,001 and higher

 10,001 – 20,000 

HAMP Activity by State Modification Activity by State

Mortgage Delinquency Rates by State
Making Home Affordable: Summary Results

Program Performance Report Through February 2012

Homeowner Outreach Events Hosted Nationally by 

Treasury and Partners (cumulative) 65

Homeowners Attending Treasury-Sponsored Events 

(cumulative) 62,234

Servicer Solicitation of Borrowers (cumulative)1 8,305,513

Page views on MakingHomeAffordable.gov

(February 2012) 3,219,627

Page views on MakingHomeAffordable.gov (cumulative) 140,626,537

1 Source: Survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from 

borrowers 60+ days delinquent, regardless of eligibility for a HAMP modification. 

Program to 

Date February

Total Number of Calls Taken at 

1-888-995-HOPE 2,895,841 80,277

Borrowers Referred for Free Housing 

Counseling Assistance Through the 

Homeowner’s HOPETM Hotline

1,380,139 39,136

Selected Homeowner Outreach Measures

Homeowner’s HOPETM Hotline Volume

Source: Homeowner’s HOPETM Hotline. Numbers reflect calls that resulted in customer records.

A complete list of HAMP activity for all metropolitan areas is available at

http://www.treasury.gov/initiatives/financial-stability/results/MHA-Reports/

8

Metropolitan Statistical Area

Active

Trials

Permanent

Modifications

Total MSA 

HAMP 

Activity

% of U.S. 

HAMP 

Activity

Los Angeles-Long Beach-Santa Ana, 

CA 5,377 60,620 65,997 7.8%

New York-Northern New JerseyLong Island, NY-NJ-PA 5,278 49,949 55,227 6.5%

Miami-Fort Lauderdale-Pompano 

Beach, FL 4,080 39,902 43,982 5.2%

Chicago-Joliet-Naperville, IL-IN-WI 

MSA 3,361 40,170 43,531 5.1%

Riverside-San Bernardino-Ontario, 

CA 2,767 40,664 43,431 5.1%

Washington-Arlington-Alexandria, 

DC-VA-MD-WV 1,974 26,532 28,506 3.3%

Phoenix-Mesa-Glendale, AZ MSA 1,465 26,807 28,272 3.3%

Atlanta-Sandy Springs-Marietta, GA 2,101 22,743 24,844 2.9%

San Francisco-Oakland-Fremont, CA 1,600 16,680 18,280 2.1%

Las Vegas-Paradise, NV 1,069 15,621 16,690 2.0%

Detroit-Warren-Livonia, MI 1,078 14,991 16,069 1.9%

San Diego-Carlsbad-San Marcos, CA 1,143 14,397 15,540 1.8%

Orlando-Kissimmee-Sanford, FL MSA 1,159 14,291 15,450 1.8%

Boston-Cambridge-Quincy, MA-NH 1,258 13,631 14,889 1.7%

Sacramento-Arden-Arcade-Roseville, 

CA 1,010 13,392 14,402 1.7%

15 Metropolitan Areas With Highest HAMP Activity

Note: Total reflects active trials and active permanent modifications.
Making Home Affordable: Summary Results

Program Performance Report Through February 2012

Aged Trials1

190,412

165,543

117,574

94,269

76,502

69,418

49,229

39,753 36,184 32,017 26,362 25,390 23,552 23,014 23,061 27,345

19,793 18,359 20,332 21,002 21,211

15,815

0

50,000

100,000

150,000

200,000

May

2010

June July Aug Sept Oct Nov Dec Jan

2011

Feb March April May June July Aug Sep Oct Nov Dec Jan

2012

Feb

Trials Lasting 6 Months or Longer At End of Month

1 Active trials initiated at least six months ago. See page 10 for number of aged trials by servicer. These figures include trial modifications that have 

been converted to permanent modifications or cancelled by the servicer, but not reported as such to the HAMP system of record. 

The number of active trials lasting 6 months or longer is approximately 15,800.

Program guidance directs servicers to cancel or convert trial modifications after 3 or 4 

monthly payments, depending on circumstances.

9
Making Home Affordable: Servicer Results

Program Performance Report Through February 2012

As of 

Jan. 31, 2012 Cumulative As of Feb. 29, 2012

Servicer 

Estimated 

Eligible 60+ Day 

Delinquent

Borrowers1 

Trial Plan 

Offers 

Extended2 

All HAMP 

Trials 

Started3

All HAMP 

Permanent 

Modifications

Started3

Active Trial 

Modifications3

Active Trial 

Modifications 

Lasting 6 Months 

or Longer4

Active 

Permanent 

Modifications3

American Home Mortgage Servicing, Inc 34,706 43,784 39,952 32,713 2,379 229 25,893

Bank of America, NA5 158,987 534,378 382,239 179,973 10,805 7,047 142,170

CitiMortgage, Inc. 51,517 201,634 136,932 61,305 3,864 1,570 50,945

GMAC Mortgage, LLC 22,018 84,637 68,834 51,241 2,698 22 40,415

JPMorgan Chase Bank, NA6 129,667 354,954 311,627 160,353 17,386 2,623 128,878

Ocwen Loan Servicing, LLC7 62,410 96,386 91,443 54,842 5,216 1,301 38,888

OneWest Bank 30,631 77,228 59,906 36,241 3,176 133 30,742

Saxon Mortgage Services, Inc. 11,906 44,828 40,308 17,361 582 65 12,749

Select Portfolio Servicing 8,929 70,318 44,159 24,785 550 49 18,940

Wells Fargo Bank, NA8 105,563 293,077 256,597 129,237 9,848 1,246 106,774

Other SPA servicers9 68,803 189,170 192,378 108,957 5,402 734 88,484

Other GSE Servicers10 160,879 NA 184,450 116,574 6,633 796 97,731

Total 846,016 1,990,394 1,808,825 973,582 68,539 15,815 782,609

HAMP Modification Activity by Servicer

10

1 Estimated eligible 60+ day delinquent borrowers as reported by servicers as 

of Jan. 31, 2012, include those in conventional loans: 

 in foreclosure and bankruptcy.

 with a current unpaid principal balance less than $729,750 on a one-unit 

property, $934,200 on a two-unit property, $1,129,250 on a three-unit 

property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination.

 originated on or before January 1, 2009.

Estimated eligible 60+ day delinquent borrowers exclude: 

 those in FHA and VA loans.

 those in loans that are current or less than 60 days delinquent, which 

may be eligible for HAMP if a borrower is in imminent default.

 those borrowers with debt-to-income ratios less than 31% or a negative 

NPV test.

 owners of vacant properties or properties otherwise excluded.

 HAMP Trials and Permanent Modifications disqualified from HAMP.

 unemployed borrowers.

Exclusions for DTI and NPV are estimated using market analytics. 2 As reported in the monthly servicer survey of large SPA servicers through 

Feb. 29, 2012. 3 As reported into the HAMP system of record by servicers. Excludes FHAHAMP modifications. Subject to adjustment based on servicer 

reconciliation of historic loan files. Totals reflect impact of servicing 

transfers. Servicers may enter new trial modifications into the HAMP 

system of record at any time. 4 These figures include trial modifications that have been converted to 

permanent modifications or cancelled by the servicer, but not reported as 

such to the HAMP system of record 5 Bank of America, NA includes all loans previously reported under BAC 

Home Loans Servicing LP, Home Loan Services and Wilshire Credit 

Corporation. 6 JPMorgan Chase Bank, NA includes all loans previously reported under 

EMC Mortgage Corporation. 7 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP.

8 Wells Fargo Bank, NA includes all loans previously reported under 

Wachovia Mortgage, FSB. 9 Other SPA servicers are entities excluding the 10 largest servicers that have 

signed participation agreements with Treasury and Fannie Mae. A full list 

of participating servicers is in Appendix A1. 10 Includes servicers of loans owned or guaranteed by Fannie Mae and 

Freddie Mac. Includes GSE loans previously transferred from SPA 

servicers.
Making Home Affordable: Servicer Results

Program Performance Report Through February 2012

11

Making Home Affordable Programs by Servicer1

1 MHA Program Effective Dates:

 HAMP First Lien: April 6, 2009

 PRA: October 1, 2010

 2MP: August 13, 2009

 HAFA: April 5, 2010

2 While both GSE and non-GSE loans are eligible for HAMP, at the present time due to 

GSE policy, servicers can only offer PRA on non-GSE modifications under HAMP. 

Servicer volume can vary based on the investor composition of the servicer’s portfolio 

and respective policy with regards to PRA. See page 4 for additional servicer detail on 

HAMP activity by investor type.

3 As reported into the HAMP system of record by servicers. Excludes FHA-HAMP 

modifications. Subject to adjustment based on servicer reconciliation of historic loan 

files. Totals reflect impact of servicing transfers. Servicers may enter new trial 

modifications into the HAMP system of record at any time.

See Appendix A1 and A2 for servicer participants in Making Home Affordable programs. 

4 Number of second lien modifications started is net of cancellations, which are primarily 

due to servicer data corrections.

5 Servicer agreement with homeowner for terms of potential short sale, which lasts at 

least 120 days; or agreement for a deed-in-lieu transaction. A short sale requires a thirdparty purchaser and cooperation of junior lienholders and mortgage insurers to 

complete the transaction. 

6 Bank of America, NA includes all loans previously reported under BAC Home Loans 

Servicing LP, Home Loan Services and Wilshire Credit Corporation.

7

JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage 

Corporation.

8 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 9 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, 

FSB. 

N/A – Servicer does not participate in the program.

HAMP First Lien Modifications Principal Reduction Alternative 

(PRA)2

Second Lien 

Modification 

(2MP)

Home Affordable Foreclosure 

Alternatives (HAFA)

Servicer Trials

Started3

Permanent 

Modifications 

Started3

Trials 

Started3

Permanent 

Modifications 

Started3

Second Lien 

Modifications 

Started4

Agreements 

Started5

Agreements 

Completed

American Home Mortgage Servicing, Inc. 39,952 32,713 0 0 N/A 594 291

Bank of America, NA6 382,239 179,973 14,931 12,239 24,462 9,867 8,684

CitiMortgage, Inc. 136,932 61,305 2,262 1,696 9,507 169 133

GMAC Mortgage, LLC 68,834 51,241 1,420 736 3,953 2,146 1,470

JPMorgan Chase Bank, NA7 311,627 160,353 17,349 10,888 17,108 21,737 12,748

Ocwen Loan Servicing, LLC8 91,443 54,842 13,610 8,836 N/A 1,784 925

OneWest Bank 59,906 36,241 3,914 2,669 2,027 1,621 798

Saxon Mortgage Services, Inc. 40,308 17,361 576 514 N/A 397 111

Select Portfolio Servicing 44,159 24,785 135 106 N/A 2,089 1,386

Wells Fargo Bank, NA9 256,597 129,237 16,880 12,854 11,688 11,711 7,087

Other Servicers 376,828 225,531 1,404 1,194 2,388 2,783 2,133

Total 1,808,825 973,582 72,481 51,732 71,133 54,898 35,766
Making Home Affordable: Servicer Results

Program Performance Report Through February 2012

12

1 Homeowners with HAMP eligible loans, which include conventional loans that were originated on or before Jan. 1, 2009 and were owner-occupied at origination; excludes FHA and VA loans, loans where investor 

pooling and servicing agreements preclude modification, and manufactured housing loans with title/chattel issues that exclude them from HAMP. 2 Right Party Contact (RPC) is achieved when a servicer has successfully communicated directly with the homeowner obligated under the mortgage about resolution of their delinquency in accordance with program 

guidelines. The RPC ratio reflects the share of homeowners with which the servicer has established RPC as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. 3 HAMP evaluations complete ratio reflects the share of homeowners who have been evaluated for HAMP as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer 

needed. Evaluated homeowners include those offered a trial plan, those that are denied or did not accept a trial plan and homeowners that failed to submit a complete HAMP evaluation package by program-specified 

timelines.

Source: Survey of 10 largest participating servicers as of January 31, 2012.

12

Servicer Outreach to 60+ Day Delinquent Homeowners: Cumulative Servicer Results, Feb. 2011 – Jan. 2012

Per program guidance, servicers are directed to establish Right Party Contact (RPC) with homeowners of delinquent HAMP eligible 

loans1 and then evaluate the homeowners' eligibility for HAMP. There is a range of performance results across top program servicers 

with respect to making RPC and completing the evaluations.

97%

77%

71%

80% 78%

61%

78%

87%

74%

68%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Am. Home

Servicing

Bank of

America

CitiMortgage GMAC JPMorgan

Chase

Ocwen OneWest Saxon SPS Wells Fargo

Right Party Contact Ratio2 HAMP Evaluations Complete Ratio3

100%

92%

87%

95%

87% 86%

93%

88% 90%

82%
Making Home Affordable: Servicer Results

Program Performance Report Through February 2012

Average Homeowner Delinquency at Trial Start1

1 For all permanent modifications started, the average number of days delinquent as of the trial plan start date. Delinquency is calculated as the number of days between the 

homeowner's last paid installment before the trial plan and the first payment due date of the trial plan.

0

50

100

150

200

250

Am. Home

Servicing

Bank of

America

CitiMortgage GMAC JPMorgan

Chase

Ocwen OneWest Saxon SPS Wells Fargo Other

Servicers

Days

13

Servicers are instructed to follow a series of steps in order to evaluate homeowners for HAMP, including:

• Identifying and soliciting the homeowners in the early stages of delinquency; 

• Making reasonable efforts to establish right party contact with the homeowners; 

• Gathering required documentation once contact is established in order to evaluate the homeowners for a HAMP trial; and, 

• Communicating decisions to the homeowners.

Effective 10/1/11, a new servicer compensation structure exists to encourage servicers to work with struggling homeowners in the early stages of delinquency with the 

highest incentives paid for permanent modifications completed when the homeowner is 120 days delinquent or less at the trial start.

Maximum servicer incentive is paid for 

converting a permanent modification 

that was 120 days delinquent or less at 

trial start.
Making Home Affordable: Servicer Results

Program Performance Report Through February 2012

89%

83%

84% 84% 84%

81%

85%

82%

89% 89%

87% 87%

0%

20%

40%

60%

80%

100%

Am. Home

Servicing

Bank of

America

CitiMortgage GMAC JPMorgan

Chase

Ocwen OneWest Saxon SPS Wells Fargo Other SPA

Servicers

Other GSE

Servicers

Conversion Rate

Average of Trials Started Before 6/1/10 (43%) Average of Trials Started On/After 6/1/10 (85%)

Of Trials Started Before 6/1/10:

43% Converted to Permanent Modification

0.4% Pending Processing or Decision

Of Eligible Trials Started On/After 6/1/10:

85% Converted to Permanent Modification

4.9% Pending Processing or Decision

Conversion Rate1

1 Per program guidelines, effective June 1, 2010 all trials must be started using verified income. Before June 1, 2010, some servicers initiated trials using stated income information. 

Chart depicts conversion rates as measured against trials eligible to convert – those three months in trial, or four months if the borrower was at risk of imminent default at trial 

modification start. Permanent modifications transferred among servicers are credited to the originating servicer. Trial modifications transferred are reflected in the current servicer’s 

population.

Following the implementation of verified income 

documentation in June 2010, rates of converting trial 

modifications into permanent modifications have risen 

substantially. Of eligible trials started on or after June 1, 

2010, 85% have converted to permanent modification with 

an average trial length of 3.5 months.

14
Making Home Affordable: Servicer Results

Program Performance Report Through February 2012

0

10

20

30

40

50

60

Am. Home

Servicing

Bank of

America

CitiMortgage GMAC JPMorgan

Chase

Ocwen OneWest Saxon SPS Wells Fargo

Seconds

Program to date, there have been 1,428,901 calls to the Homeowner’s 

HOPETM Hotline regarding a specific SPA servicer, of which 6.6% included 

complaints. Below shows specific complaint rates.

Source: Homeowner’s HOPETM Hotline. Numbers reflect calls that resulted in customer records.

Note: Complaint rate is the share of a specific servicer’s call volume that are complaints (e.g., for all calls about OneWest, 

9.5% included complaints.)

Homeowner Experience (10 Largest Servicers)

Average Speed to Answer Homeowner Calls (January 2012)

Average Speed to Answer Calls to Homeowner’s 

HOPETM Hotline for January: 46.5 Seconds

Call Abandon Rate (January 2012)

0%

2%

4%

6%

8%

Am. Home

Servicing

Bank of

America

CitiMortgage GMAC JPMorgan

Chase

Ocwen OneWest Saxon SPS Wells Fargo

Homeowner’s HOPETM Hotline Average Call 

Abandon Rate for January: 7.1%

Source: Survey data through January 31, 2012, from servicers on call volume to loss mitigation lines; Homeowner’s 

HOPETM Hotline. 

Source: Survey data through January 31, 2012, from servicers on call volume to loss mitigation lines; 

Homeowner’s HOPETM Hotline. 

Servicer Time to Resolve Third-Party Escalations 

(Cases Reported Feb. 1, 2011-Feb. 29, 2012)

0

10

20

30

40

50

60

Am. Home

Servicing

Bank of

America

CitiMortgage GMAC JPMorgan

Chase

Ocwen OneWest Saxon SPS Wells Fargo

Resolved

Cases 821 11,385 1,233 734 4,459 1,336 976 306 183 3,214

Post-2/1/11 Calendar Days

Target: 30 Calendar Days

Source: MHA Support Centers. GSE and Non-GSE escalations escalated on or after Feb. 1, 

2011. Investor denial cases escalated prior to Nov.1, 2011, cases involving bankruptcy and those 

that did not require servicer actions are not included in calculation of servicer time to resolve 

escalations. Target of 30 calendar days, effective Feb. 1, 2011, includes an estimated 5 days of 

processing by MHA Support Centers.

Servicer Complaint Rate to Homeowner’s HOPETM Hotline

(Program to Date, Through February)

3%

4%

5%

6%

7%

8%

9%

10%

11%

Am. Home

Servicing

Bank of

America

CitiMortgage GMAC JPMorgan

Chase

Ocwen OneWest Saxon SPS Wells Fargo

% of Calls for Specific 

Servicer

Complaints

 (PTD): 2,791 32,614 7,219 3,629 18,383 4,727 305 1,246 718 12,264

Program to Date Average: 6.6% 

15
Making Home Affordable: Servicer Results

Program Performance Report Through February 2012

Disposition Path 

Homeowners in Canceled HAMP Trial Modifications

Survey Data Through January 2012 (10 Largest Servicers)

Status of Homeowners Whose HAMP Trial Modification Was Canceled:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy 

in Process

Borrower

Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-inLieuForeclosure 

Starts

Foreclosure

Completions

Total

(As of 

January 

2012)

American Home 

Mortgage Servicing, Inc. 175 85 208 2,574 53 343 337 679 184 4,638

Bank of America, NA3 13,815 7,166 17,601 68,472 2,126 5,127 17,717 24,881 25,692 182,597

CitiMortgage Inc. 1,023 6,045 6,930 29,431 2,003 4,935 5,653 5,634 9,841 71,495

GMAC Mortgage, LLC 991 426 1,885 5,454 103 562 1,174 1,822 2,048 14,465

JPMorgan Chase Bank NA4 6,211 2,929 22,414 45,276 275 1,504 12,407 19,271 11,642 121,929

Ocwen Loan Services LLC5 4,461 968 8,557 6,098 2,137 162 338 4,250 1,613 28,584

OneWest Bank 281 310 566 12,074 68 101 1,201 1,746 4,154 20,501

Saxon Mortgage Services, 

Inc. 2,205 908 3,044 2,476 398 429 1,033 4,109 4,034 18,636

Select Portfolio Servicing 1,058 361 1,213 5,586 265 460 1,349 1,282 3,761 15,335

Wells Fargo Bank NA6 3,920 843 10,735 49,920 864 25,092 2,557 16,881 6,795 117,607

TOTAL 

(These 10 Largest

Servicers)

34,140

5.7%

20,041

3.4%

73,153

12.3%

227,361

38.2%

8,292

1.4%

38,715

6.5%

43,766

7.3%

80,555

13.5%

69,764

11.7%

595,787

100.0%

Note: Data is as reported by servicers for actions completed through January 31, 2012. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Trial loans that have been canceled, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

3 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 4 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation.

5Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 6 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios. 

The most common causes of 

trial cancellations from all 

servicers are:

• Insufficient documentation

• Trial plan payment default 

• Ineligible borrower: 

first lien housing expense is 

already below 31% of 

household income

16
Making Home Affordable: Servicer Results

Program Performance Report Through February 2012

Disposition Path 

Homeowners Not Accepted for HAMP Trial Modifications

Survey Data Through January 2012 (10 Largest Servicers)

Status of Homeowners Not Accepted for a HAMP Trial Modification:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy 

in Process

Borrower

Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-inLieuForeclosure 

Starts

Foreclosure

Completions

Total

(As of 

January 

2012)

American Home Mortgage 

Servicing, Inc. 2,615 1,672 14,698 42,126 1,449 3,051 2,824 10,014 1,915 80,364

Bank of America, NA3 33,330 16,853 91,774 153,288 9,702 11,820 41,738 66,047 54,454 479,006

CitiMortgage Inc. 4,927 13,609 24,246 56,075 7,204 18,028 16,642 16,119 18,630 175,480

GMAC Mortgage, LLC 13,430 6,148 51,321 37,522 1,643 6,418 9,958 17,035 17,054 160,529

JPMorgan Chase Bank NA4 34,613 12,491 162,535 128,104 1,995 41,096 50,930 68,596 25,799 526,159

Ocwen Loan Services LLC5 20,990 4,965 29,265 55,587 9,891 2,688 2,546 15,865 8,379 150,176

OneWest Bank 6,013 2,496 26,369 29,090 1,012 2,298 5,280 8,573 11,563 92,694

Saxon Mortgage Services, 

Inc. 4,170 1,220 5,785 7,939 563 1,002 931 4,844 3,297 29,751

Select Portfolio Servicing 2,577 425 3,066 5,779 358 405 1,403 1,601 2,190 17,804

Wells Fargo Bank NA6 15,787 5,327 49,769 52,821 1,693 33,645 15,779 24,514 16,240 215,575

TOTAL 

(These 10 Largest 

Servicers)

138,452

7.2%

65,206

3.4%

458,828

23.8%

568,331

29.5%

35,510

1.8%

120,451

6.2%

148,031

7.7%

233,208

12.1%

159,521

8.3%

1,927,538

100.0%

Note: Data is as reported by servicers for actions completed through January 31, 2012. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Homeowners who were not approved for a HAMP trial modification, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

3 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 4 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation.

5 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 6 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

Note: Excludes loans removed from servicing portfolios. 

The most common causes of 

trials not accepted from all 

servicers are:

• Insufficient documentation

• Ineligible borrower: 

first lien housing expense is 

already below 31% of 

household income

• Ineligible mortgage

17
Making Home Affordable

Program Performance Report Through February 2012

Servicers participating in the HAMP First Lien Modification Program may also offer additional support for homeowners, including Home Affordable Foreclosure 

Alternatives (HAFA), a forbearance for unemployed borrowers through the Unemployment Program (UP), and Principal Reduction Alternative (PRA). 

Effective October 3, 2010, the ability to make new financial commitments under the Troubled Asset Relief Program (TARP) terminated, and consequently no 

new Servicer Participation Agreements may be executed. In addition, effective June 25, 2010, no new housing programs may be created under TARP. 

Allstate Mortgage Loans & 

Investments, Inc.

American Home Mortgage Servicing, 

Inc

AMS Servicing, LLC

Aurora Loan Services, LLC

Bank of America, N.A.1

Bank United

Bayview Loan Servicing, LLC

Carrington Mortgage Services, LLC

CCO Mortgage

Central Florida Educators Federal 

Credit Union

CitiMortgage, Inc.

Citizens 1st National Bank

Community Bank & Trust Company

Community Credit Union of Florida

CUC Mortgage Corporation

DuPage Credit Union

Fay Servicing, LLC

Fidelity Homestead Savings Bank

First Bank

First Financial Bank, N.A.

Franklin Credit Management 

Corporation

Franklin Savings

Fresno County Federal Credit Union

Glass City Federal Credit Union

GMAC Mortgage, LLC

Great Lakes Credit Union

Greater Nevada Mortgage Services

Green Tree Servicing LLC

Hartford Savings Bank

Hillsdale County National Bank

HomEq Servicing

HomeStar Bank & Financial Services

Horicon Bank

Horizon Bank, NA

IBM Southeast Employees' Federal 

Credit Union

IC Federal Credit Union

Idaho Housing and Finance Association

iServe Residential Lending LLC

iServe Servicing Inc.

JPMorgan Chase Bank, NA2

Lake City Bank

Lake National Bank

Liberty Bank and Trust Co. 

Los Alamos National Bank

Magna Bank

Marix Servicing, LLC

Midland Mortgage Company

Midwest Community Bank

Mission Federal Credit Union

Mortgage Center, LLC

Nationstar Mortgage LLC

Navy Federal Credit Union

Ocwen Loan Servicing, LLC3

OneWest Bank

ORNL Federal Credit Union

Park View Federal Savings Bank

Pathfinder Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage4

Purdue Employees Federal Credit 

Union

QLending, Inc.

Quantum Servicing Corporation

Residential Credit Solutions

RG Mortgage Corporation

RoundPoint Mortgage Servicing 

Corporation

Saxon Mortgage Services, Inc.

Schools Financial Credit Union

SEFCU

Select Portfolio Servicing

Servis One Inc., dba BSI Financial 

Services, Inc.

ShoreBank

Silver State Schools Credit Union

Specialized Loan Servicing, LLC

Sterling Savings Bank

Suburban Mortgage Company of New 

Mexico

Technology Credit Union

The Golden 1 Credit Union

U.S. Bank National Association

United Bank

United Bank Mortgage Corporation

Vantium Capital, Inc.

Vist Financial Corp.

Wealthbridge Mortgage Corp. 

Wells Fargo Bank, NA5

Yadkin Valley Bank

1 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing 

LP, Home Loan Services and Wilshire Credit Corporation.

2 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage 

Corporation. 

3 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 4 Formerly National City Bank.

5 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB. 

Appendix A1: Non-GSE Participants in HAMP

18
Making Home Affordable

Program Performance Report Through February 2012

Second Lien Modification Program (2MP)

Bank of America, NA1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc.

Community Credit Union of Florida

GMAC Mortgage, LLC 

Green Tree Servicing LLC 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

JPMorgan Chase Bank, NA2

Nationstar Mortgage LLC

OneWest Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage 3

Residential Credit Solutions 

Servis One Inc., dba BSI Financial Services, Inc. 

Wells Fargo Bank, NA 4

FHA First Lien Program (Treasury FHA-HAMP)

Amarillo National Bank

American Financial Resources Inc. 

Aurora Financial Group, Inc. 

Aurora Loan Services, LLC 

Banco Popular de Puerto Rico 

Bank of America, NA1

Capital International Financial, Inc. 

CitiMortgage, Inc. 

CU Mortgage Services, Inc. 

First Federal Bank of Florida 

First Mortgage Corporation 

Franklin Savings 

Gateway Mortgage Group, LLC 

GMAC Mortgage, LLC. 

Green Tree Servicing LLC 

Guaranty Bank 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

James B. Nutter & Company 

JPMorgan Chase Bank,NA2

M&T Bank 

Marix Servicing, LLC 

Marsh Associates, Inc. 

Midland Mortgage Company 

Nationstar Mortgage LLC 

Ocwen Loan Servicing, LLC 

PennyMac Loan Services, LLC 

PNC Mortgage 3

RBC Bank (USA) 

Residential Credit Solutions 

Saxon Mortgage Services, Inc. 

Schmidt Mortgage Company 

Select Portfolio Servicing 

Servis One Inc., dba BSI Financial Services, Inc. 

Stockman Bank of Montana 

Wells Fargo Bank, NA 4

Weststar Mortgage, Inc. 

FHA Second Lien Program (FHA 2LP)

Bank of America, NA1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc. 

Flagstar Capital Markets Corporation 

GMAC Mortgage, LLC. 

Green Tree Servicing LLC

JPMorgan Chase Bank, NA2

Nationstar Mortgage LLC 

PNC Bank, National Association 

PNC Mortgage 3

Residential Credit Solutions 

Saxon Mortgage Services, Inc. 

Select Portfolio Servicing 

Wells Fargo Bank, NA 4

Rural Housing Service Modification Program 

(RD-HAMP)

Banco Popular de Puerto Rico

Bank of America, N.A. 1

Horicon Bank 

JPMorgan Chase Bank, NA 2

Magna Bank 

Marix Servicing, LLC 

Midland Mortgage Company 

Nationstar Mortgage LLC 

Wells Fargo Bank, NA 4

1 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing 

LP, Home Loan Services and Wilshire Credit Corporation.

2 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage 

Corporation. 

3 Formerly National City Bank.

4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage FSB. 

Appendix A2: Participants in Additional Making Home Affordable Programs

19