HAMP Application Activity by Servicer 1

As of August 2016

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 5,398 3,407 157 3,250 1,518,741 1,489,055 587,422 901,633

BankUnited 16 14 7 7 10,335 9,928 4,949 4,979

Bayview Loan Servicing, LLC 1,657 2,383 209 2,174 85,956 82,433 20,115 62,318

Carrington Mortgage Services, LLC 1,003 885 75 810 102,068 101,708 27,081 74,627

CCO Mortgage, a division of RBS Citizens NA 192 163 25 138 38,924 38,584 6,966 31,618

CIT Bank, NA6 80 87 13 74 387,978 387,737 103,565 284,172

CitiMortgage Inc 909 1,033 111 922 615,861 603,262 194,143 409,119

Ditech Financial LLC7 963 1,189 304 885 123,998 120,058 48,051 72,007

JPMorgan Chase Bank, NA 3,312 3,174 461 2,713 1,845,051 1,828,507 452,691 1,375,816

Nationstar Mortgage LLC 5,046 5,272 1,238 4,034 618,183 613,406 130,333 483,073

Navy Federal Credit Union 214 186 3 183 15,466 15,239 2,470 12,769

Ocwen Loan Servicing, LLC 9,391 10,733 2,642 8,091 1,643,737 1,600,501 497,630 1,102,871

ORNL Federal Credit Union 12 3 - 3 782 745 56 689

PennyMac Loan Services, LLC 72 86 20 66 23,967 23,895 6,609 17,286

PNC Bank NA8 310 304 32 272 52,659 52,540 29,144 23,396

Select Portfolio Servicing, Inc. 3,884 2,385 812 1,573 288,668 264,725 132,314 132,411

Specialized Loan Servicing LLC 2,253 2,554 372 2,182 119,724 116,776 20,679 96,097

U.S. Bank National Association 578 713 216 497 159,845 157,498 48,245 109,253

Wells Fargo Bank, NA 7,378 6,462 936 5,526 1,605,864 1,583,535 451,712 1,131,823

Other Servicers9 - - - - 212,677 212,504 111,096 101,408

TOTAL 42,668 41,033 7,633 33,400 9,470,484 9,302,636 2,875,271 6,427,365

Activity in August 2016 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not 

become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods