May 31, 2013 

VIA HAND DELIVERY & ELECTRONIC MAIL 

Luly E. Massaro, Commission Clerk 

Rhode Island Public Utilities Commission 

89 Jefferson Boulevard 

Warwick, RI 02888 

RE: Docket 4295 – National Grid Electric and Gas Energy Efficiency Programs 

2012 Year-End Report 

Dear Ms. Massaro: 

Enclosed please find ten (10) copies of National Grid’s1

 2012 Energy Efficiency YearEnd Report. This report summarizes the gas and electric results, program highlights, and 

customer experiences over the 2012 program year. A copy of this report has also been provided 

to the parties in this proceeding. 

Thank you for your attention to our filing. Please feel free to contact me if you have any 

questions regarding this matter at (401) 784-7288. 

Very truly yours, 

 

Jennifer Brooks Hutchinson 

Enclosures 

cc: Docket 4295 Service List 

RI Collaborative Members (electronic version) 

 

1

 The Narragansett Electric Company d/b/a National Grid (referred to herein as “National Grid” or the “Company”). 

280 Melrose Street, Providence, RI 02907 

T: 401-784-7288jennifer.hutchinson@nationalgrid.com www.nationalgrid.com 

Jennifer Brooks Hutchinson 

Senior Counsel 
Certificate of Service

I hereby certify that a copy of the cover letter and/or any materials accompanying this certificate 

were electronically transmitted and sent via U.S. Mail to the individuals listed below. Copies of 

this filing were hand delivered to the RI Public Utilities Commission. 

___________________________________ May 31, 2013

National Grid - 2011 Energy Efficiency Program Plan – Docket No. 4295 

Service list updated 12/5/11 

Name/Address E-mail Distribution List Phone/FAX 

Jennifer Brooks Hutchinson, Esq. Jennifer.hutchinson@us.ngrid.com

National Grid 

280 Melrose St. 

Providence, RI 02907 

Joanne.scanlon@us.ngrid.com

401-784-7288 

Jhagopian@riag.ri.gov

Dstearns@ripuc.state.ri.us

Sscialabba@ripuc.state.ri.us 

dmacrae@riag.ri.gov

mcorey@riag.ri.gov

Jon Hagopian, Esq. 

Dept. of Attorney General 

150 South Main St. 

Providence, RI 02903 

Acontente@ripuc.state.ri.us

401-222-2424 

ext. 2299 

William H. Ferguson, Executive Director 

The Energy Council of RI (TEC-RI) 

436 Armistice Blvd. 

Pawtucket, RI 02861 

Bferguson2010@cox.net 401-722-7352 

R. Daniel Prentiss, P.C. (for EERMC) 

Prentiss Law Firm 

One Turks Head Place, Suite 380 

Providence, RI 02903 

dan@prentisslaw.com 401-824-5150 

Jeremy McDiarmid, Esq. jmcdiarmid@env-ne.org

Environment Northeast 

101 Tremont St., Suite 401 

Boston, MA 02108 

aanthony@env-ne.org

617-742-0054 

Jerry Elmer, Esq. 

Conservation Law Foundation 

jelmer@clf.org 401-351-1102 
55 Dorrance Street 

Providence, RI 02903

Scudder Parker 

VEIC 

sparker@veic.org 

Tim Woof 

Synapse Energy Economics 

22 Pearl Street 

Cambridge, MA 02139

twoolf@synapse-energy.com 

Bob Fagan 

Synapse Energy Economics 

rfagan@synapse-energy.com

Lmassaro@puc.state.ri.us

Anault@puc.state.ri.us 

Adalessandro@puc.state.ri.us

Nucci@puc.state.ri.us 

Original & 10 copies file w/: 

Luly E. Massaro, Commission Clerk 

Public Utilities Commission 

89 Jefferson Blvd. 

Warwick, RI 02888 Dshah@puc.state.ri.us 

401-941-4500 

401-941-1691 
The Narragansett Electric Company 

d/b/a National Grid 

2012 Energy Efficiency Year-End Report 

May 31, 2013
National Grid 2012 Energy Efficiency Year-End Report 2 

Table of Contents 

Overview ................................................................................................................................................................3

Residential Programs..............................................................................................................................................5

Overview ............................................................................................................................................................5

Residential New Construction............................................................................................................................5

High Efficiency HVAC (electric & gas) ............................................................................................................7

EnergyWise ........................................................................................................................................................8

ENERGY STAR® Lighting...............................................................................................................................9

ENERGY STAR® Appliances.........................................................................................................................11

Income Eligible Programs ....................................................................................................................................11

Overview ..........................................................................................................................................................11

Income Eligible Services..................................................................................................................................11

Commercial & Industrial Programs......................................................................................................................12

Overview ..........................................................................................................................................................12

Large Commercial New Construction..............................................................................................................13

Large Commercial Retrofit...............................................................................................................................14

Small Business Direct Install............................................................................................................................16

Pilots and Other Initiatives ...................................................................................................................................17

Residential Behavior Pilot................................................................................................................................17

Residential Products Pilot.................................................................................................................................17

Regional Greenhouse Gas Initiative Pilots .......................................................................................................18

Residential Energy Efficiency Education Programs.........................................................................................19

Community-based Initiatives............................................................................................................................19

Jobs Impacts .....................................................................................................................................................19

System Reliability Procurement .......................................................................................................................20

Financing..........................................................................................................................................................21

Rhode Island Comprehensive Marketing .............................................................................................................22

Shareholder Incentive...........................................................................................................................................22

Attachments: 

Attachment 1: Electric Summary Tables of Year End Results 

Attachment 2: Gas Summary Tables of Year End Results 

Attachment 3: Case Studies 

Attachment 4: 2012 Employment Supported by Energy Efficiency in Rhode Island Report 

Attachment 5: 2012 RGGI Auction Proceeds Report 
National Grid 2012 Energy Efficiency Year-End Report 3 

NATIONAL GRID

2012 ENERGY EFFICIENCY YEAR-END REPORT

Overview 

Program Year 2012 was a challenging and successful year for the Narragansett Electric Company 

d/b/a National Grid’s (the “Company”) energy efficiency (EE) portfolio of programs and initiatives. 

This Year-End report summarizes the gas and electric results, program highlights, and customer 

experiences over the entire year. The electric and gas programs are described more fully in the 

“Settlement of the Parties,” filed in Docket No. 4295 on November 1, 2011, and approved by the 

Rhode Island Public Utilities Commission (the “Commission”) in Order No. 20596, issued December 

22, 2011. 

The primary goal set forth in the 2012 “Settlement of Parties” was to “create economic value and 

cost savings for Rhode Islanders through energy efficiency.1

” The charts below summarize the 

electric and gas program benefit cost ratios, savings, and expenditures compared to planned benefit 

cost ratios, savings goals and budgets respectively. The benefit cost ratios greater than 1 indicate 

that the Company’s programs created positive value out of every dollar invested in 2012. This value 

represents an estimated annual electric bill savings of $12.6 million and annual gas bill savings of 

$2.4 million for Rhode Island customers. Additional cost and savings information can be found in 

Attachment 1, tables E-1 and E-3, and Attachment 2, tables G-1 and G-3. 

 2012 Goal/Benchmark2 2012 Actual3 % of Goal 

Electric 

Annual MWh Savings 128,570 119,666 93% 

Annual kW Savings 23,930 19,947 83% 

Lifetime Benefits ($Mil) $176.4 $140.1 79% 

Benefit/Cost Ratio 2.47 2.24 91% 

Gas

Annual MMBtu 231,548 229,811 99% 

Lifetime Benefits ($Mil) $43.9 $36.2 82% 

Benefit/Cost Ratio 2.05 1.68 82% 

 2012 Budget ($Mil)4 2012 Actual ($Mil)5 % of Goal 

Electric 

Total Expenditures6 $61.4 $50.7 83% 

Total Expenditures 

Excluding Commitments7 $59.4 $49.9 84% 

Total Implementation 

Expenses8 $55.9 $46.2 83% 

Gas

Total Expenditures9 $13.7 $13.3 97% 

Total Implementation10

Expenses $12.8 $12.2 95% 

 

1 Energy Efficiency Program Plan (EEPP) for 2012, Settlement of the Parties, November 1, 2011, Docket 4295, page 2 

2

 See 2012 EEPP Settlement of the Parties, Docket No. 4295 3 Actual spending in 2012 

4

 See 2012 EEPP Settlement of the Parties, Docket No. 4295 5

 Id, at p. 1 6 Includes implementation expenses, EERMC costs, shareholder incentive, commitments and evaluation expenses 7 Total expenditures excluding expenses from committed applications (electric programs only) as of December 2012 8 Includes all DSM program-related expenses, i.e. incentives, administration and general expenses, marketing, sales, technical assistance 

and training. These are also net of the co-payment amounts paid directly by Small Business and Large Commercial program participants. 
National Grid 2012 Energy Efficiency Year-End Report 4 

To achieve the primary goal described above, the Company employed four strategies initially 

introduced in the 2012-14 Energy Efficiency and System Reliability Procurement Plan (the “ThreeYear Plan”) in Docket 4284. The first strategy was “Energy Efficiency is For Everyone.” It focused on 

broadening the portfolio of programs and removing participation barriers so that every Rhode Island 

customer could benefit and more would participate. The Company was successful in increasing 

participation in its programs throughout the year. The Residential New Construction program 

created a new gateway for participation through its renovation/rehabilitation pilot. The EnergyWise 

program used Heat Loans to help many more customers afford to participate, the Energy Star 

Lighting program provided new fact sheets to help increase customer knowledge and awareness of 

lighting options, and the Energy Star Products program made participation fun through the “Oldest 

Refrigerator in Rhode Island” contest. 

The second strategy was “Reaching Customers Where They Live and Work.” In this strategy, the 

Company focused on bringing energy efficiency offerings to customers in ways that increased the 

value of energy efficiency specifically for them. In 2012, the Company worked diligently on its 

Strategic Energy Management Plan (SEMP) to help develop long-term relationships with its large 

customers and, thus, align with their typical way of doing business. Additionally, the residential 

HVAC program continued on its path to become more streamlined by extending the responsibilities 

of its electric lead vendor, Conservation Services Group (CSG), to encompass the gas program 

operations. 

The third strategy was innovation. The Company’s residential pilots provided the foundation for 

innovation by testing new methods and products like behavioral initiatives, communicating, Wi-Fi 

thermostats, and boiler load controls. Additionally, products that were tested in pilots in 2011, such 

as ECM pump motors and Wi-Fi thermostats, were fully integrated into the programs for 2012. In 

addition, the System Reliability Procurement (SRP) initiative began piloting ways in which energy 

efficiency measures, such as Wi-Fi thermostats and smart plug-enabled window air conditioners, can 

provide load relief in a targeted area. More information on SRP can be found in the 2013 System 

Reliability Report, approved in Docket 4367. 

The fourth strategy was economic growth. In addition to the bill savings and benefits described on 

the previous page, the Company also looked for new ways to add Rhode Island jobs. The 

EnergyWise program implemented a new model, in which a network of independent contractors 

completed all single family weatherization jobs. Additionally, during 2012, a collaborative 

partnership between the State of Rhode Island and a new Single Family Income Eligible lead vendor 

defined the role for another Rhode Island industry partner. 

Another goal of the 2012 Plan was to achieve electric and gas savings targets established in the 2012 

EE Program Plan, which were consistent with the goals established for 2012 in the Three-Year Plan. 

The 2012 electric savings target was 128,570 MWh. At year’s end, the Company achieved 119,666 

MWh energy savings, which represents 93% of that goal. The Company also established a 

benchmark of 23,930 annual kW savings, and at year’s end it had achieved 19,947 kW. 

The 2012 gas savings target was 231,548 annual MMBtu. At year’s end, the Company achieved 

229,811 annual MMBtu, which represents 99% of that goal. Detailed savings information can be 

found in Attachment 1, tables E-1, E-2 and Attachment 2, tables G-1 and G-2. 

The following sections outline the highlights for the different programs and initiatives that comprise 

the 2012 Rhode Island Energy Efficiency Portfolio. Many activities undertaken in 2012 laid the 

foundation for inclusion in the 2013 Energy Efficiency Program Plan (EEPP), approved by the 
National Grid 2012 Energy Efficiency Year-End Report 5 

Commission in Docket 4366. Some of these activities are highlighted below as well, even though 

they are expected to yield results in 2013.

Residential Programs 

Overview 

In 2012, the residential sector was cost-effective with total resource benefit cost ratios of 2.12 for 

electric programs and 2.23 for gas programs. The Company spent approximately 83% of the electric 

residential implementation budget, achieved 104% of electric targeted annual energy savings, and 

achieved 78% of electric targeted annual demand savings. The Company spent approximately 111% 

of the gas residential implementation budget and achieved 93% of gas targeted annual energy 

savings. While many of the gas and electric programs experienced a slow start, overall progress 

improved throughout the year. The Company was able to dynamically administer the programs so 

that the sector had a strong finish in both fuel types. Additional details on spending and savings by 

program can be found in Attachment 1, tables E-1, E-2, E-3 and Attachment 2, tables G-1, G-2 and 

G-3. 

Residential New Construction 

The Rhode Island Residential New Construction (RNC) program promotes the construction of highperforming, energy efficient, single and multi-family homes, as well as the education of builders, 

trades people, designers, and code officials. The program continuously advances caliber of building 

performance throughout the state, envisioning a housing market saturated with high-performing, 

zero-energy homes. Furthermore, the program is committed to reaching new builders and 

completing an increased number new construction projects across Rhode Island. 

The program is fuel-neutral and provides participating builders with technical and marketing 

assistance. It is also structured in tiers to maximize participation while still offering incentives that 

allow for increased energy efficiency. 

Overview of Performance 

Rhode Island RNC program had a very successful year in 2012. In spite of fairly flat construction 

starts, the program met its participation target, and both 2012 pilots, “Reno/Rehab” (renovation 

and rehabilitation) and lighting, were well-received by customers, and helped to inform future 

program direction. 

The participation benchmarks for 

Tiers I and II were exceeded and six 

projects qualified for Tier III, the 

highest tier of performance. Fewer 

2012 units in the simpler Code Plus 

component of the program resulted in 

more units participating in higher 

Tiers, particularly Tier II, which 

delivers greater savings to both the 
National Grid 2012 Energy Efficiency Year-End Report 6 

program and Rhode Island customers. Overall, the program reached more builders, architects, and 

developers than in past years, which led to increased participation in the program. 

Highlights 

The RNC program delivered several training 

sessions and presentations in 2012, addressing 

various topics and audiences. Examples include 

presentations to the Rhode Island Housing staff, 

advanced building training for builders, 

architects, and HVAC contractors, lunch and 

learn meetings with housing developers, code 

training for approximately 40 building officials, 

and full day training for vocational school 

students on ENERGY STAR® Homes Version 3. 

The program was also represented at Journal of Light Construction (JLC) Live, the Rhode Island 

Home Show, the Rhode Island Builders Association’s “Help the Heroes” golf tournament, and at the 

second Annual Home Show and Education Fair hosted by the Rhode Island Building Officials 

Association. These events provided great opportunities for National Grid to both network amongst 

industry participants, and to cross-promote other residential energy efficiency offerings and 

services. 

Reno/Rehab Initiative: This effort proved to be a great point of entry into the larger program with 

initial engagement and subsequent discussions, and in some cases, influencing decisions to turn 

Reno/Rehab projects into full gut rehabilitations. Getting to the decision-makers early in the 

process ensured that whichever option was chosen, the program requirements were seamlessly 

incorporated into the specifications. The meetings facilitated by National Grid with vendors and 

affordable housing project teams were helpful in growing participation. 

Furthermore, many new builders participated in the program directly because of the extensive 

outreach efforts of the Reno/Rehab initiative. Overall, almost 500 units were touched and about 

100 of these became full gut rehabilitations that were served by the program, with the remaining 

units being directed either to the EnergyWise or Commercial & Industrial (C&I) Retrofit programs or 

the Deep Energy Retrofit pilot. 

One example of the many success stories from the 

Reno/Rehab initiative is the Phoenix Medina project. 

Initial outreach suggested that Code Plus might be the 

best option, but Reno/Rehab was then considered 

and having weighed all the options, the owners 

decided to gut the buildings. Two buildings were 

served by the Deep Energy Retrofit pilot and 83 units 

enrolled in the Rhode Island RNC Program. The 12 

units completed in 2012 scored HERS 49-57 and 

qualified for Tier II incentives. 
National Grid 2012 Energy Efficiency Year-End Report 7 

Noteworthy Program Projects 

After seven years of trying to bring Green Hill Builders into the program, Code Plus finally motivated 

this company to enroll 50-60 units, some of which may achieve Tier I. These projects will allow the 

builder to gradually improve building practices and achieve higher tiers in the future. 

The Program is also working with two projects that are incorporating monolithic structural slabs. 

This strategy will help decrease overall construction costs and make ENERGY STAR® Version 3 

simpler to attain. 

High Efficiency HVAC (electric & gas) 

The High Efficiency HVAC program (heating and cooling) demonstrates to customers and contractors 

the benefits of high-efficiency heating, water heating, cooling, and system controls. In addition, it 

facilitates the purchase of efficient equipment by offering rebates to offset the premium 

equipment’s higher cost. The program offers an array of rebates ranging from ductless mini-splits to 

Wi-Fi thermostats to boiler reset controls. Many of these rebates are tiered in order to promote the 

most efficient heating and cooling equipment while also maximizing participation. Furthermore, the 

program provides installation services and quality control inspections, ensuring that all equipment is 

properly sized, installed, sealed and performing optimally. All rebates and services are provided 

with the goal of providing a seamless customer experience that seeks direct energy efficiency 

improvements. 

Overview of Performance 

In 2012, the program faced challenging gas and electric energy savings goals and participation 

targets. Although the program was not able to meet its electric or gas savings goals for the year, it 

performed very well in the latter half of the year as its newly-introduced measures and strategies 

began in the course of the year to help move the market and amass participation. 

Highlights 

Several new measures were introduced to the program in 2012, 

including the heat pump water heater and the Wi-Fi 

thermostat. The heat pump water heater, with high energy 

savings and a $1000 rebate, was very popular with contractors 

and Rhode Island customers. It was so popular, that for a 

period of time in the fall, units were on backorder from retail 

stores. Wi-Fi thermostats also did well, and will be heavily 

promoted in 2013. The Company remains committed to 

moving the market toward the most efficient HVAC equipment, 

including heat pump water heaters, mini-split heat pumps, and 

condensing gas boilers. 

Another area of success in 2012 was the introduction of 

strategies, led by the Early Boiler Replacement (EBR) and the 

programmable thermostat buy-down, to spur program 

performance. The EBR rebate, a generous incentive for gas customers replacing their old, working 

gas boiler with a new, highly efficient model, generated significant participation in the program. The 

thermostat buy-down, which included retail discounts at stores, such as Benny’s and Building 19, 
National Grid 2012 Energy Efficiency Year-End Report 8 

and websites like EFI e-commerce, was also extremely successful and represented a significant 

portion of the program’s total energy savings in 2012. The Company will continue to employ this 

buy-down model in 2013 for the Wi-Fi thermostat. 

The electric component of the program 

continued to execute Quality Installation 

Verification (QIV) classes across the state, 

explaining to HVAC contractors the 

importance and benefits of the right-sizing 

and down-sizing of HVAC equipment. This 

effort is paying dividends, as the program 

saw an increase of 32% in duct sealing 

production levels. These types of trainings 

will also be offered around gas measures 

beginning in 2013. 

Finally, in the latter months of the year, the 

Company selected a new vendor, 

Conservation Services Group (CSG), to implement the gas component of the program. CSG, already 

the manager of the electric component of the program, will oversee the entire program and will be 

responsible for all HVAC-related trainings and contractor outreach in 2013. This is an excellent 

opportunity for the Company to offer a single, comprehensive experience to its Rhode Island 

customers, and a renewed focus on building contractor engagement and confidence. 

EnergyWise 

The EnergyWise program offers customers free home energy assessments of their homes and 

information on their actual electric usage. Participants in this program receive financial incentives to 

replace inefficient lighting fixtures, appliances, thermostats, and insulation levels with models that 

are more energy efficient. The program addresses baseload electric use as well as electric heat in all 

residential buildings. It also identifies additional energy saving measures in weatherization and 

heating system replacements. 

Overview of Performance 

The EnergyWise program had a successful year meeting and exceeding its 2012 electric and gas 

savings goals, respectively, despite a significant increase from goals in 2011. Lag times between 

initial customer contact and home energy assessments being performed were reduced to the 

targeted fifteen days by year’s end, and an impressive average of over sixteen lighting products 

were installed in each single-family home. 

Highlights 

2012 was a highly successful year for the EnergyWise program highlighted by program innovation 

and new product offerings. The program increased electric savings within the home energy 

assessment by installing advanced power strips in applicable installations. To showcase the 

transformation in the lighting market, one or two LED lamps were introduced into some households 

so that customers could learn and familiarize themselves with the new technology. 
National Grid 2012 Energy Efficiency Year-End Report 9 

The year began with a new implementation model that required all weatherization on single family 

homes to be completed by a qualified network of independent contractors. This new process was 

well-received and the year ended with approximately twenty contractors working within the 

network. Toward the end of the year, the Company also established a home performance 

contractor network. Through a Request for Proposal (RFP) process, the Company recruited 

contractors who would provide both home energy assessments and weatherization services to 

provide the customer with a comprehensive experience. This effort will continue in 2013. 

2012 was also the first full year of service for the Company’s Heat Loan and it also was a major 

success. The Heat Loan provided zero-interest, energy efficiency financing to 548 residential 

customers. Over $3.3 million was loaned out, enabling projects that spanned from heating systems, 

water heaters, and weatherization to move 

forward. Toward the end of the year, loans 

for customers with lower credit scores were 

introduced by the Capital Good Fund. This 

new collaboration provided financing to 

customers that may not have qualified for 

traditional loans. 

Another exciting program enhancement was 

the GetHouseFit campaign. Marketing 

materials, education packets, and two auditor 

vehicles were labeled with the GetHouseFit 

message to encourage customers to make 

their house more energy efficient, or “fit” by 

requesting home energy assessments. 

Customers were encouraged to take this step by the traditional phone method but also through a 

new, online request tool. Other program enhancements included weatherization services extended 

to tenants in rental properties, and the development of home energy assessment and Heat Loan 

videos to educate customers about the processes. The videos were posted on the Company’s 

website. 

Multifamily services greatly improved in 2012, successfully serving over 2000 units (both market 

rate and income eligible). By the third quarter, multifamily customers were benefitting from efforts 

to better coordinate services and offerings available through EnergyWise as well as other programs 

– most notably C&I Gas, the Reno/Rehab pilot of Residential New Construction, and High Efficiency 

Heating rebates. With coordinated meetings, including the integral involvement of Rhode Island 

Housing at many, customers were better able get a comprehensive view of all energy efficiency 

offers available to them. Owners of multifamily buildings were able to take advantage of new 

measures, including advanced smart strips and GU 24 pin-based LEDs for interior and exterior 

lighting.

ENERGY STAR® Lighting 

The ENERGY STAR® Lighting program is run in collaboration with other regional program 

administrators to give all customers the opportunity to participate in a comprehensive set of 

measures. Customers can purchase discounted lighting equipment through catalogs and store buy-
National Grid 2012 Energy Efficiency Year-End Report 10 

downs, making it affordable for them to have advanced and efficient lighting technologies in their 

homes. 

Overview of performance 

The 2012 residential lighting program is another example of a well-implemented year of activity. It 

was able to reach over 150,000 customers in meeting its savings goals. Despite changing market 

conditions, the Company continues to administer the program in a way that keeps lighting at an 

attractive price point that demonstrates how easy it can be to save energy. This makes it an 

effective contributor to the Company’s “Energy Efficiency is For Everyone” objective. 

Highlights 

In 2012, National Grid promoted the light bulb finder application for smart phones which was 

awarded “Top 100 New Home Products for 2012” by This Old House. The application was featured 

in the November issue of This Old House and online at www.thisoldhouse.com. Light bulb finder 

allows consumers to easily view and select efficient lighting options to replace their traditional 

bulbs. 

Videos and point-of-purchase information were 

used throughout the year to communicate changes 

in the lighting market. Instead of purchasing 

lighting based on the wattage, customers were 

being asked to purchase based on light output, or 

brightness, which is measured in lumens. Lighting 

color also became a factor for customers to 

consider in their purchase. The Company’s tools 

and materials helped to increase knowledge and 

awareness around available lighting options. All 

these changes will continually be communicated to 

assist customers in selecting ideal lighting. 

The Company also supported breast cancer 

research by sponsoring the Gloria Gemma 

Foundation and the Flames of Hope weekend. 

Additionally, special pink-based compact 

fluorescent bulbs were sold in retail stores with 

proceeds going to the Gloria Gemma Foundation. 

In 2012, the Company also began a school fundraiser program promoting compact fluorescent 

lighting and advanced power strips. Each participating school receives an overview of the program 

and tips on how to improve energy efficiency at homes. All proceeds of the sale go directly back to 

the school. 
National Grid 2012 Energy Efficiency Year-End Report 11 

ENERGY STAR® Appliances 

The ENERGY STAR® Appliances program is also run in collaboration with other regional program 

administrators to give all customers the opportunity to participate in a comprehensive set of 

measures. Customers can receive rebates for qualifying, major appliances. 

Overview of performance 

The ENERGY STAR® Products program also had a very successful year highlighted by the “Oldest 

Fridge in RI” contest which promoted refrigerator recycling to customers in a fun and tangible 

manner. The program exceeded the planned goal while serving over 25,000 customers. 

Highlights 

The “Oldest Fridge in RI” competition was an effort conducted by the Company to promote 

refrigerator recycling. Customers turned in their old refrigerators and recorded the year they were 

made to see who had the oldest on in the state. The contest ended in a tie with two refrigerators 

turned in that were from 1939. During the contest period, more than 3,400 appliances were picked 

up and recycled. Almost 7,000 units 

were recycled during the program 

year. 

ENERGY STAR Appliances has the 

second largest number of residential 

participants after ENERGY STAR 

Lighting. The popularity of the 

program can be attributed to meeting 

consumer demand for electronics and 

household goods. 

Income Eligible Programs 

Overview 

In 2012, the low income DSM sector was cost-effective with total resource benefit cost ratios of 2.09 

for electric programs and 1.78 for gas programs. The Company spent approximately 63% of the 

electric low income implementation budget, achieved 86% of electric targeted annual energy 

savings, and achieved 74% of electric targeted annual demand savings. The Company spent 

approximately 62% of the gas low income implementation budget and achieved 72% of gas targeted 

annual energy savings. Additional details on spending and savings by program can be found in 

Attachment 1, tables E-1, E-2, E-3 and Attachment 2, tables G-1, G-2 and G-3. 

Income Eligible Services 

The Income Eligible program was delivered by the State Energy Office and local Community Action 

agencies. It provided the same services as the EnergyWise program, described below, but no 

customer contribution is required for equipment installation. 
National Grid 2012 Energy Efficiency Year-End Report 12 

Overview of Performance 

Performance in 2012 marks a year of steady progress in Income Eligible Services. Energy savings and 

participation achievements were higher in 2012 compared with the past two years – a remarkable 

achievement considering higher program goals and some lingering effects of a major challenge from 

late 2011. In particular, achievement in the Providence territory demonstrated the success of 

collaboration in the face of challenges. 

Highlights 

Despite some lingering effects from a federal investigation of Providence Community Action 

Program (ProCAP) in late 2011, the energy savings goals in 2012 for the Providence territory were 

met by the end of the year. Neighboring Comprehensive Community Action Program (CCAP) 

graciously provided support by delivering services in Providence during the first half of the year in 

addition to responsibilities in their own territory. Green & Healthy Homes Initiative also worked 

closely with ProCAP to deliver services in the Olneyville and Valley neighborhoods. Making 

tremendous strides, ProCAP has fully re-staffed and trained new energy auditors to implement the 

program, and is at full capacity to continue work moving forward. 

In 2012, National Grid initiated a Request for Information (RFI) followed by a Request for Proposals 

(RFP) for a new lead vendor for this program. The result of careful consideration was a new 

approach to program management that shifts away from a sole, lead vendor, to a collaborative 

relationship between an Industry Partner and the State of Rhode Island. Services will continue to be 

delivered through the CAPs and everyone is looking forward to the benefits this model will bring to 

customers, CAPs, and program implementation partners in 2013. 

In light of production challenges in Providence, the most densely populated territory, a transfer of 

funds from Low Income Gas to C&I Gas was made with approval by the Division and EERMC. The 

amount totaling $300,000 was used to serve low income multifamily buildings, several affiliated 

with Rhode Island Housing. This transfer contributed to the underspending relative to budget. 

The program implemented new measures in 2012 including weatherization for mobile homes, heat 

pump hot water heaters, advanced power strips, and LED light bulbs, to expand the portfolio of 

offerings to this sector. 

One customer’s story serves as an example of the benefits available to all income eligible customers 

as well as the devotion and hard work of the CAPs. Tri-Town Community Action weatherization staff 

went above and beyond to serve a customer, who happened to be a Navy veteran, when he called 

with an emergency heating issue. Not only did the weatherization representatives restore heat to 

his home by providing a new furnace and insulation, but they also believed he might benefit from 

Tri-Town’s other programs. As a result, they referred him to their Elder Care Management 

Department. National Grid applauds the efforts of Tri-Town and all the CAPs who provide the same 

benefits for Rhode Island residents. 

Commercial & Industrial Programs 

Overview 

In 2012, the Commercial & Industrial (C&I) DSM sector was cost-effective with total resource benefit 

cost ratios of 2.32 for electric programs and 1.19 for gas programs. The Company spent 

approximately 88% of the electric C&I implementation budget, achieved 89% of electric targeted 
National Grid 2012 Energy Efficiency Year-End Report 13 

annual energy savings, and achieved 85% of electric targeted annual demand savings. The Company 

spent approximately 89% of the gas C&I implementation budget and achieved 106% of gas targeted 

annual energy savings. Strong gas program performance was driven by both a number of large 

projects as well as the growing gas small business program, while electric energy savings appear to 

have been influenced by continuing economic conditions, as described in the next section.9

 

Additional details on spending and savings by program can be found in Attachment 1, tables E-1, E2, E-3 and Attachment 2, tables G-1, G-2 and G-3. 

Large Commercial New Construction 

This program promotes energy efficient design and construction practices in new and renovated 

commercial, industrial, and institutional buildings. It also promotes the installation of high efficiency 

equipment in existing facilities during building remodeling and at the time of equipment failure and 

replacement. The program offers technical and design assistance and rebates to reduce the 

incremental cost of high efficiency equipment over standard efficiency equipment. Large 

Commercial New Construction is known as a “lost opportunities” program, because a customer who 

does not install energy efficient equipment at the time of new construction or equipment 

replacement will likely never make the investment for that equipment, or will make the investment 

at a much greater cost at a later time. Commissioning or quality assurance is also offered to ensure 

that the equipment and systems operate as intended. 

Overview of Performance 

The slow economic recovery environment in Rhode Island that continued in 2012 was a challenge 

for the Company’s C&I energy efficiency programs especially in the new construction area. Despite 

these difficult circumstances the Company made impressive progress towards its 2012 electric 

savings goals and much of it is attributed to the Bright Opportunities initiative, highlighted in a 

section below. 

Highlights 

All savings achieved in this program, both electric and gas, were achieved in a very cost effective 

manner. The Company had several great projects this year. For example, gas savings at the Boston 

Scientific Corp in Coventry accounted for 23% of our new construction goals (approximately 92,500 

therms). 

In the first quarter of 2012, the Company launched the much anticipated Bright Opportunities 

Rhode Island Commercial & Industrial Upstream Lighting Initiative, more commonly referred to as 

“Upstream Lighting.” This initiative was designed to lower barriers to commercial and industrial 

customers adopting Energy Star certified LED lamps and CEE approved high performance linear 

fluorescent lamps by eliminating the application required for a customer to acquire these products. 

Through an agreement with participating electrical distributors, a portion of the higher cost of select 

eligible lamps is paid directly to the distributor by National Grid after the distributor successfully 

submits lamp and customer data. This means that commercial lighting customers get premium 

replacement technology for the price of a conventional product if they provide the required data. 

Customers have responded very positively to this new way to participate in the Company’s 

initiatives. 

 
National Grid 2012 Energy Efficiency Year-End Report 14 

In addition to being popular with customers, the initiative provided impressive savings for the 

Company’s New Construction Program in 2012. More than 50% of the New Construction Program’s 

goal, or 15,300 MWh, was achieved through this path. 

In 2012, the Company completed the Rhode Island commercial buildings code compliance baseline 

study. This study was used as reference to develop a strategy for the Company’s code compliance 

support initiative to the State of Rhode Island for 2013. The Company also developed a long-term 

strategy and key implementation components of the codes and standards initiatives along with a 

methodology to claim savings as a result of this effort. Details of this strategy can be found in the 

2013 Energy Efficiency Plan. 

With NSTAR in Massachusetts, the Company continued to test the Advanced Energy Office (AEO) 

Initiative (also known as Office-of-the-Future or “OTF”) based on the guidelines developed by the 

AEO Consortium. There were some challenges in identifying tenant improvements sites that could 

be used as pilot spaces. The Company worked with two tenant spaces (both in Massachusetts) and 

created the design and savings package for these customers, and also collected incremental cost 

data. In 2013, with the addition of at least four more test spaces, the Company will gather enough 

data on energy and cost savings for office tenant improvement spaces, and this will help establish an 

offering specific to this market sector, both in Rhode Island and Massachusetts. 

In the fourth quarter of 2012, the Company reached out to new construction trade allies and 

conducted focus group discussions. The main purpose of this feedback is to understand the current 

needs of the new construction market and to align our new construction program offerings to fit 

those needs. The Company continued these focus group discussions in the first quarter of 2013 and 

will make recommendations to modify the new construction offering. 

Large Commercial Retrofit 

This is a comprehensive retrofit program designed to promote the installation of energy efficient 

electric equipment such as lighting, motors, and heating, ventilation, and air conditioning (HVAC) 

systems in existing buildings. All commercial, industrial, and institutional customers greater than 

200 kW average demand are eligible to participate. The Company offers technical assistance to 

customers to help them identify cost-effective conservation opportunities, and pays rebates to 

assist in defraying part of the material and labor costs associated with the energy efficient 

equipment. 

Overview of Performance 

Uncertainty in the business environment continued to affect customers’ willingness to invest in noncore business improvements even if paybacks were attractive compared to other investments. 

However, efforts such as educating customers, making a concerted effort to understand a 

customer’s needs, and enhanced incentives were influential countermeasures that drove the 

success in both the gas and electric areas of this program in 2012. 

Highlights 

Lighting continues to be strong source of cost effective savings. Indoor and outdoor applications of 

LEDs in 2012 continued their upward pattern. Examples of lighting and other projects are as follows: 

• Biltmore Hotel, Providence saved approximately 1.6 Million kWh savings through a combination 

of lighting and Variable Speed Drive (VSD) retrofit. 
National Grid 2012 Energy Efficiency Year-End Report 15 

• Aspen Aerogels gas retrofit accounting for 26% savings of our Retrofit goal (197,049 Therms). 

• The company assisted the Providence Place Mall install the newest energy efficient lighting 

equipment that benefits the Mall, shoppers and everyone using the Mall parking garage. The 

Parking garage was retrofitted with 2,000 of the latest LED fixtures (replacing fluorescent 

fixtures), saving the Mall’s owners more than $165,000 in annual electric bills, with two million 

kWh savings. Company provided $400,000 incentives to offset the cost of upgrade. 

In 2012, the Company pursued different strategies in pursuing energy efficiency for the following 

market sectors: 

• Manufacturing: The Company launched an initiative targeted at the largest manufacturing 

customers in Rhode Island. This initiative offered two levels of scoping studies. Six customers 

have participated in the two levels of scoping study offered through this initiative. The Company 

also spent the latter half of 2012 developing a pilot initiative with a dedicated vendor to serve 

the industrial customers in 2013. 

• SEMP: The Company signed Memorandum of Understanding (MOU) with two Rhode Island 

universities in 2012, to pursue multiyear strategic energy management plans. Many energy 

efficiency projects were identified in 2012 for Brown University through this partnership. The 

Company had a kick-off meeting with University of Rhode Island (the second SEMP customer) in 

the first quarter of 2013. 

• Grocery stores: The third party implemented EnergySmart Grocer (ESG) Initiative was launched 

in the second quarter of 2012. The implementation team spent a major portion of 2012 building 

connections with the RI grocery customers and conducting site surveys thus creating a robust 

pipeline of projects for 2013. 

• Municipal Buildings: This pilot was launched in the latter half of 2012 and offered enhanced and 

fixed electric and gas incentives, with dedicated technical resources and project expeditors 

(PEX). Along with Office of Energy Resources (OER), the Company conducted a kick-off meeting 

with municipal officials. This pilot rolled into a program offering beginning 2013. 

• Multifamily Buildings: In 2012, there were several planning meetings conducted internally and 

with stakeholders enabling the Company to offer a stand alone multifamily initiative in 2013, 

integrating residential and commercial multifamily spaces, with consistent offering between 

residential and commercial spaces, incorporating electric and gas measures. 

• Datacenters: The Company conducted some exploratory projects with one vendor and 

developed new assessment tools and new ways to capture the interest of key customer decision 

makers. In addition, sites were identified to install wireless data loggers with the intention of 

creating a robust pipeline of projects in 2013. 
National Grid 2012 Energy Efficiency Year-End Report 16 

Small Business Direct Install 

This award winning program provides direct installation of energy efficient lighting and non-lighting 

retrofit measures, including gas measures. Customers with an average monthly demand of less than 

200 kW or annual energy usage of less than 483,000 kWh are eligible to participate. The customer 

pays 30% of the total cost of a retrofit. This amount is discounted 15% for a lump sum payment or 

the customer has the option of spreading the payments over a two-year period interest-free. 

Overview of Performance 

2012 was another great year for the Small Business Direct Install (SB/DI) program. It exceeded its 

savings aggressive goals with lower than expected implementation expenses. This is an indicator of 

the Company’s productive and cost-effective relationship with RISE Engineering Inc., its third-party 

vendor. In addition, the program was able to serve hundreds more customers than was originally 

planned. 

Highlights 

In 2012, this program served a wide variety of customer types with many exciting projects. 

Successful projects were completed at restaurants, car dealerships, bakeries and small 

manufacturing facilities, just to name a few. Lighting Emitting Diode (LED) lighting technology was 

an important part of this success and will continue to be well into the future. Customers were 

excited by the light quality, low maintenance, and energy savings that LED lamps and fixtures can 

provide. 

Below is a small sample of the projects we helped our customers complete in 2012. 

• Jan Companies: National Grid worked with the Jan Companies of Cranston and upgraded 

their nineteen (19) Burger King locations statewide with exterior LED parking lot fixtures. 

The combined estimated savings of these 19 locations is over 500,000 kWh. 

• Chelo’s Restaurants: Chelo’s is a family-owned chain of restaurants in RI. National Grid was 

able to reduce electric and gas consumption at each of their nine (9) locations. We were 

able to install pre-rinse spray valves, and replace their incandescent lighting with screw-in 

LED bulbs. The annual estimated savings for the lighting upgrade is over 280,000 kWh. 

• Westerly Toyota: Westerly was one of the hardest hit areas of Rhode Island from 

SuperStorm Sandy. National Grid worked quickly with Valenti Toyota of Westerly in the 4th 

quarter to upgrade exterior lighting at their facility. The upgrade at this site will save 

upwards of 500,000 kWh annually. 

A larger list of project types and case studies in both Rhode Island and elsewhere in New England 

can be found at: https://www1.nationalgridus.com/smallbusiness

The “Main Streets” approach, which is detailed on page 90 of the 2012 EEPP, was a big hit among all 

businesses in 2012 including those in economically disadvantaged areas of Pawtucket, Providence, 

Woonsocket, West Warwick and Cranston. Savings achieved through this initiative helped these 

businesses reduce costs and improve customer and employee comfort in an economy that 

continues to struggle. 
National Grid 2012 Energy Efficiency Year-End Report 17 

Pilots and Other Initiatives 

Residential Behavior Pilot 

The Residential Behavior pilot was designed to determine the level of savings achievable through 

the integration of behavioral messaging and the installation of communicating mobile devices such 

as thermostats, in home displays (IHDs) and smart outlets. The pilot also aimed to determine the 

extent to which demand response events could be successful by communicating with the 

thermostats installed. 

Launched in April, the Company recruited ninety participants. These participants had the ability to 

view their electric usage in real time through an IHD or internet portal with its associated estimated 

cost. They could also control their 

HVAC systems remotely by using 

mobile devices for communication. 

The Company was able to gather data 

on the frequency with which 

participants connected to the web 

portal to view their electrical usage as 

well as test the reliability and 

communication quality of the 

different technical devices. 

Demand response events were also 

conducted in which actual data was 

collected on reductions in air 

conditioning load and patterns in 

customers opting out were observed. 

The load reductions were measured at each individual household. Different deployment strategies 

and event structures were used during the events to ascertain the most effective methods. 

Residential Products Pilot 

Three, new pilots began in 2012: the Boiler Load Control pilot, The Home Energy Monitoring pilot 

and the Automatic Temperature pilot. 

The Boiler Load Control pilot completed site installations and evaluations 

throughout the year. The boiler controls performed flawlessly in the field 

and showed that significant energy savings can be achieved. 

 The other two pilots both involved thermostats but had distinct strategies 

and goals associated with each. The Home Energy Monitoring pilot used a 

thermostat to control the HVAC system and serve as the communication 

device for an existing electric meter to present usage and cost information 

on a web portal or thermostat user interface. This enabled the participant 

to have a more in-depth knowledge of their energy consumption. 
National Grid 2012 Energy Efficiency Year-End Report 18 

The Automatic Temperature pilot tested the savings potential of controlling temperatures based on 

projected weather conditions and allowing the units to be controlled during demand response 

events. The units were also used to try 

to create a profile of each home’s 

thermal envelope and thereby identify 

homes that needed additional air 

sealing or insulation. The units used 

advanced forecast modeling and 

profiling in addition to the standard 

communicating thermostat control 

parameters. This technology will also 

be tested to determine if customers are 

more comfortable during demand 

response events than traditional 

thermostat control technology. 

Regional Greenhouse Gas 

Initiative Pilots 

The Deep Energy Retrofit pilot is designed 

to determine the energy savings and 

market potential for super insulation 

retrofits in Rhode Island. In 2011, the 

pilot held a full-day workshop and also 

recruited single-family and multi-family 

owners, builders, developers and 

architects in the program. Two projects 

began in 2011. They include a two-family 

residence in North Kingstown and a threefamily residence in Providence. 

Construction was completed in 2012. Two 

more projects are under review for a three-family in Providence and a single-family in Wakefield. 

Additional information is included in the 2012 RGGI Report, Attachment 5. 
National Grid 2012 Energy Efficiency Year-End Report 19 

Residential Energy Efficiency Education Programs 

National Grid has again supported the energy education curriculum and teacher professional 

development in partnership with the National Energy Education Development (NEED) Project. 

Rhode Island teachers have the opportunity to attend full-day workshops that focus on the science 

of energy, energy efficiency, and the generation of electricity. The workshops, hosted for up to 30 

teachers, allow K-12 educators to improve and enhance their science and energy skills while helping 

students understand energy and ways to more efficient at home and at school. In 2012, 50 Rhode 

Island educators participated in 2 workshops hosted in Providence. 

Teachers received hands-on kits for the classroom and curriculum. The kits provided to teachers 

included topics such as Exploring Wind, Exploring Photovoltaics, Exploring Hydropower, Building 

Science and The Science of Energy. Educators were able to select the resources they felt were most 

appropriate for their classroom goals. 

Community-based Initiatives 

In 2011 a Request for Information (“RFI”) was released to town planning departments and 

community-based organizations for participation in the Community-based Initiatives pilot. The goal 

of this pilot was to test the effectiveness of a locally focused, grassroots approach to promoting the 

residential and small business energy efficiency programs. The two participating organizations, 

People’s Power and Light and URI represented the towns of Cranston, East Providence, Warwick and 

South Kingstown in their outreach efforts and concluded all promotional activities on March 31, 

2012. 

Both organizations successfully engaged local politicians to promote energy efficiency, achieved 

local television and newspaper coverage, and hosted events ranging from farmers markets to 

Chamber of Commerce events, mall events, and high school football games. Students from URI and 

Brown University also canvassed neighborhoods promoting EnergyWise. Both community 

organizations found it more difficult to approach and sell to the commercial and industrial sector. 

Lessons learned from the pilot included a conclusion that it was easier to achieve program targets 

with the lighting program and refrigerator recycling than with EnergyWise and residential 

weatherization. The feedback from the two participating organizations will be considered in 

redesigning community-based initiatives in the future. 

Jobs Impacts 

National Grid hired the New England Clean Energy Council (NECEC) Institute to conduct a study of 

the job impacts from National Grid’s energy efficiency programs in 2012. The study quantifies the 

number of workers or full time equivalent (FTE) employees in all aspects of energy efficiency in 

2012, from independent contractors and plumbers to rebate processers and engineers. 

WAP/LIHEAP FTEs are mostly employed by the CAP agencies that deliver low income efficiency 

services. The study illustrates some of the economic impacts that energy efficiency has contributed 

to the state, including the businesses that participate in the programs. The study includes a list of 

approximately 500 businesses participating in energy efficiency. Approximately 70% of those 

businesses are located in Rhode Island. The following table illustrates the study’s findings: 
National Grid 2012 Energy Efficiency Year-End Report 20 

2012 EE PROGRAMS Total FTEs

Electric Programs 

 Commercial and Industrial 185.48 

 Residential Low-Income 20.51 

 Residential Non-Low Income 98.35 

Gas Programs 

 Commercial and Industrial 65.38 

 Residential Low-Income 14.97 

 Residential Non-Low Income 85.42 

National Grid EE Staffing 35.50 

WAP/LIHEAP Low Income Programs 23.10 

Total all 2012 Rhode Island FTEs 528.71 

The study’s findings were determined through interviews with certain vendors and a detailed review 

of all energy efficiency measures installed in homes, apartment buildings, businesses and industries 

throughout the state in 2012. NECEC Institute calculated the direct labor hours for each installation 

based on industry standards and discussions with contractor experts. 

One FTE equals 1,575 work hours, or the total of one person working 7.5 hours a day for the 210 

work days in an average year. This means that the number of actual workers spending at least some 

of their time on Rhode Island energy efficiency programs is far greater than the 528 FTEs identified. 

The study will benefit those who work in workforce development, training or those interested in the 

state’s green jobs. The study is included as Attachment 4. 

System Reliability Procurement 

SRP is an important effort included in the Rhode Island Least Cost Procurement law, R.I.G.L. §39-1-

27.7, which entails identifying transmission or distribution needs that can be deferred by non-wires 

alternatives (NWA) projects. These projects are customer-based and can include some measures 

that are also offered through the Company’s EE programs 

In 2012, the Company launched its first SRP project in the form of a pilot in Little Compton and parts 

of Tiverton. Based on the plan detailed in the 2012 System Reliability Procurement Report, the 

pilot’s primary objective is to implement a combination of energy efficiency and demand response 

measures in customer homes and businesses in order to reduce 1MW of load on a specific 

substation by the end of 2017, thereby deferring the need to build a new substation by four years. 
National Grid 2012 Energy Efficiency Year-End Report 21 

This pilot was approved by the Commission on February 29, 2012 and implemented throughout the 

remainder of the year. The Company collaborated with its statewide EnergyWise and Small Business 

Direct Install programs in the promotion and delivery of this pilot. By the end of the 2012, 31 Wi-Fi 

programmable controllable thermostats were installed in 26 residential homes. Additional SRP 

details on 2012 activities and 2013 plans can be found in the Company’s 2013 System Reliability 

Procurement Report filed in Docket 4367 and approved by the Commission on December 18, 2012. 

Financing

The Company offers a variety of finance options to all customers. 

In 2012, the Company offered approximately $2.8 million in on-bill financing to 84 Large Commercial 

customers. Together, they saved more than 9,600 Annual MWh. The Providence School 

Department was able to complete lighting retrofits at 14 buildings, saving more than 1,600 Annual 

MWh. 

The Company continued capitalizing the sustainable loan fund for large C&I customers that began in 

2011. The Company received $1.7 million in RGGI funds in January 2012 specifically for large 

customer finance with on-bill repayment. More information is included in the 2012 RGGI Auction 

Proceeds Report, included as Attachment 5. The RGGI funds were part of the revolving loan fund 

and lent to 64 of the 84 customers who will save 6,440 MWh annually. In December 2012, the 

Company added $1 million from the 2012 Plan that was intended for Outside Finance. These funds 

will be lent to customers in 2013 along with revolving finance funds that were not committed to 

customers. 

The Company has always offered financing to Small Business Customers to cover their portion of the 

costs of completing an energy efficiency project. These customers have historically been able to pay 

back their financing through on-bill repayment. In previous years, the Small Business program 

funded the on-bill repayment using copayments from the DSM fund. In 2011, the Company 

successfully created a revolving loan fund for small business customers using $1.8 million of RGGI 

proceeds; this is in place of the copayments from the DSM fund. In 2012, the Company received 

$2.3 million from RGGI funds and included that in the revolving loan fund. Those funds were lent to 

customers in 2012. The revolving loan fund continues to receive payments from customers as they 

began their two-year terms. The revolving loan fund reached a point that additional funds were not 

requested in the 2013 Plan to offer small business customers on-bill copayments. At year end, the 

fund had $2.8 million revolving through it which will be lent to customers in 2013. Moving from the 

old system of copayments to this revolving loan fund has been successful and helped incrementally 

lower the EE Customer Charge in 2013. 

1,707 customers participated in the Small Business Direct Install program, the majority receiving 

finance totaling more than $2.3 million. Overall, the program was able to save 19,008 MWh. 

The Company continued offering a 0% interest Heat Loan to residential customers to finance their 

portion of residential energy efficiency projects. The interest buy-down program was initially 

funded by RGGI funds in 2011. The RGGI funds were completed in 2012 and the Heat Loan 

continued using EE funds within the EnergyWise program. 

There are currently two lenders participating in the program, Navigant Credit Union and CitizensUnion Savings Bank. The Heat Loan can be used for Insulation and/or Air Sealing Upgrades, Energy 

Efficient Heating System Replacement, Duct Sealing and Duct Insulation, Energy Efficient Domestic 
National Grid 2012 Energy Efficiency Year-End Report 22 

Hot Water System, ENERGY STAR® Thermostat(s). Customers are eligible to receive 0% interest 

loans up to $25,000, for period of up to 7 years. 

Five hundred forty-eight customers received Heat Loans in 2012, valued at approximately $3.3 

million. They are promoted during the EnergyWise home assessment, as well as on the Company’s 

website, where customer-friendly guidance and program FAQs also exist to keep customers well 

informed. More information about the Small Business Revolving Loan Fund and the Heat Loan are 

available in Attachment 5. 

 

Rhode Island Comprehensive Marketing 

In 2012, the Rhode Island Comprehensive Marketing program achieved its goal of increasing 

awareness of the availability of Energy Efficiency program offerings in Rhode Island. This 

determination is based on market research testing conducted pre, mid and post campaign. 

2012 was the second year that awareness was measured and a statewide campaign was 

implemented conveying a general message regarding the EE programs to the customers. The use of 

mass media such as radio, and more tactical media such as outdoor and digital, served as conduits 

for leading customers to the Rhode Island EE page on the Company’s website. 

This program amplified the efforts of the individual program communication strategies in the 

market. The Rhode Island comprehensive media plan reached 88% of our target 5 times on average. 

The use of seasonal messages provided tactical support for the program communications in the 

market. Front-loading and consolidating the media activity provided greater support for the 

individual program messaging helping to generate participation and savings within the calendar 

year. 

Shareholder Incentive

The Company’s Shareholder Incentive earnings are determined by its performance against the 

established annual savings goals documented in the 2012 EEPP. The Company has earned a total of 

$3,055,447 for the successful implementation of its energy efficiency programs in 2012. 

The Shareholder Incentive is earned by sector. An incentive is earned if savings in a sector fall 

between 60% and 125% of the savings goal for the sector. An enhanced incentive up to 125% of the 

target incentive is available for achieving greater savings than the savings target. A cost efficiency 

feature of the incentive design can adjust the calculated incentive under certain conditions, for 

example if a sector achieves more than 100% of its savings while spending less than 95% of its 

budget10. All sectors earned an incentive for their 2012 performance. Two sectors (electric 

residential non-low income and gas commercial sectors) earned an enhanced incentive. 

More details on the Company’s Shareholder Incentive achievements can be found in Attachments 1 

and 2, tables E-4 and G-4. 

 

10 Full details on the incentive design are found in the 2011 EEPP, Settlement of the Parties, Docket No. 4209, pages 21 and 22. 
Attachment 1 

Electric Summary Tables of Year End 

Results 
(1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (1

Sector and Program Demand Reduction (Annual kW) Energy Savings (Annual MWh) Customer Participation

Commercial & Industrial Target Actual Pct Achieved Target Actual

Pct 

Achieved

Approved 

Target Actual

Pct 

Achieved Budget Ac

Large Commercial New Construction 8,011 5,236 65.4% 30,346 20,898 68.9% 2,365 1,410 59.6% $8,834.4 $Large Commercial Retrofit 5,708 5,606 98.2% 39,928 38,398 96.2% 365 529 144.9% $9,708.5 $1

Small Business Direct Install 3,982 4,246 106.6% 17,984 19,008 105.7% 1,443 1,707 118.3% $10,231.3 $

Community Based Initiatives - C&I $200.0 Comprehensive Marketing - C&I $330.0 Outside Financing Costs $1,000.0 $

SUBTOTAL 17,701 15,087 85.2% 88,258 78,305 88.7% 4,173 3,646 87.4% $30,304.1 $2

Low Income Residential

Single Family Low Income Services 482 355 73.6% 3,960 3,404 85.9% 2,501 2,654 106.1% $5,615.4 $

SUBTOTAL 482 355 73.6% 3,960 3,404 85.9% 2,501 2,654 106.1% $5,615.4 $

Non-Low Income Residential

Residential New Construction 246 144 58.6% 812 671 82.6% 405 406 100.2% $1,036.0 $

Electric HVAC 2,085 701 33.6% 1,964 895 45.5% 3,709 1,397 37.7% $2,477.0 $

EnergyWise 798 730 91.5% 8,432 8,361 99.2% 13,017 12,871 98.9% $7,541.5 $ENERGY STAR ® Lighting 2,110 2,364 112.0% 20,174 22,533 111.7% 160,000 153,879 96.2% $4,507.4 $ENERGY STAR ® Appliances 507 566 111.4% 4,971 5,499 110.6% 19,080 26,498 138.9% $2,045.4 $

Energy Efficiency Education Programs $75.0 

Residential Behavior Pilot $230.8 Residential Products Pilot $314.7 Community Based Initiatives - Residential $156.6 Comprehensive Marketing - Residential $920.0 

SUBTOTAL 5,747 4,504 78.4% 36,352 37,958 104.4% 196,211 195,051 99.4% $19,304.3 $1

 Implementation 

Table E-1: Summary of 2012 Target and Year End Results

NATIONAL GRID ENERGY EFFICIENCY PROGRAMS IN RHODE ISLAND

System Reliability Procurement $221.0 

SUBTOTAL $221.0 

TOTAL 23,930 19,947 83.4% 128,570 119,666 93.1% 202,885 201,351 99.2% $55,444.8 $4

Notes(1)(4) Approved Target from 2012 EEPP, Attachment 5, Table E-6(3) Pct Achieved is Column (2)/ Column (1).(6) Pct Achieved is Column (5)/ Column (4).(7) Approved Target from 2012 EEPP, Attachment 5, Table E-7(9) Pct Achieved is Column (8)/ Column (7).(10) Approved Implmentation Budget from 2012 EEPP, Attachment 5, Table E-5 For Large Commercial New Construction and Large Commercial Retrofit, the implementation budget excludes commitment budgets of $1,000,000 and $1,000,000, respectively.(11) Year To Date Implementation Expenses are net of finance, TA Copay and Municipal Copays offered in 2012 to Large Commercial New Construction and Large Commercial Retrofit.(12) Pct Achieved is Column (11)/ Column (10).

(14) $/lifetime kWh = Column (11)/Column (13)
Commercial & Industrial Total Summer Winter On Peak Off Peak On Peak Off Peak DRIPE Winter S

Large Commercial New Construction $26,419 $2,454 $0 $1,336 $5,613 $465 $6,295 $3,321 $3,784 $1,619 $1,633 ($100) 5,074 3,542 

 

Large Commercial Retrofit $39,670 $3,097 $0 $1,532 $6,439 $744 $13,323 $6,028 $7,486 $2,863 $3,124 ($4,967) 5,606 4,885 

 

Small Business Direct Install $20,522 $1,946 $0 $1,015 $4,265 $458 $7,200 $1,540 $4,287 $759 $1,510 ($2,457) 4,246 2,448 

 

SUBTOTAL $86,611 $7,497 $0 $3,883 $16,317 $1,666 $26,818 $10,889 $15,557 $5,241 $6,268 ($7,525) 14,925 10,875 

Low Income ResidentialSingle Family Low Income Services $7,875 $173 $0 $81 $341 $26 $596 $733 $342 $363 $203 $5,017 355 806 

 

SUBTOTAL $7,875 $173 $0 $81 $341 $26 $596 $733 $342 $363 $203 $5,017 355 806 

Non-Low Income ResidentialResidential New Construction $4,062 $202 $0 $61 $254 $18 $178 $218 $105 $109 $46 $2,871 144 126 

 

Electric HVAC $3,153 $351 $0 $182 $766 $61 $341 $160 $220 $97 $71 $903 701 969 

 

EnergyWise $16,791 $180 $0 $80 $335 $29 $1,575 $1,923 $878 $883 $557 $10,352 730 1,278 

 

ENERGY STAR ® Lighting $17,093 $608 $0 $427 $1,792 $125 $3,313 $4,123 $1,928 $2,022 $1,312 $1,446 2,364 4,727 

 

ENERGY STAR ® Appliances $4,517 $130 $0 $105 $441 $36 $764 $960 $460 $470 $335 $817 566 617 

 

SUBTOTAL $45,617 $1,471 $0 $854 $3,588 $268 $6,171 $7,384 $3,591 $3,581 $2,320 $16,389 4,504 7,717 

TOTAL $140,104 $9,141 $0 $4,819 $20,246 $1,960 $33,584 $19,006 $19,490 $9,185 $8,792 $13,881 19,785 19,399 

Maximum 

Annual

Capacity Energy

Generation

Trans MDC DRIPE

Winter Summer

NonElectric 

Benefits

NATIONAL GRID ELECTRIC ENERGY EFFICIENCY PROGRAMS IN RHODE ISLAND

Table E-2: Summary of Value, kW, and kWh by Program

2012 Program Year

Value (000's) kW Save
(1) (2) (3) (4) (5) (6)

Benefit/ Total Program Customer Evaluation Shareholder

Cost Value Implementation Contribution Expenses Incentive

Commercial & Industrial Expenses

Large Commercial New Construction 4.83 $26,419.1 $5,011.7 $386.8 $69.5

Large Commercial Retrofit 2.22 $39,670.1 $11,231.7 $6,287.8 $319.6

Small Business Direct Install 1.84 $20,522.2 $9,014.8 $2,112.2 $11.0

Community Based Initiatives - C&I $43.6 $0.0

Comprehensive Marketing - C&I $304.4 $0.0

Outside Financing Costs $1,000.0

EERMC - Large C&I $343.0

SUBTOTAL 2.32 $86,611.3 $26,949.3 $8,786.9 $400.0 $1,166.0

Low Income Residential

Single Family Low Income Services 2.09 $7,875.2 $3,549.0 $0.0 $3.2 $212.4

Non-Low Income Residential

Residential New Construction 3.07 $4,062.3 $1,259.0 $0.0 $63.7

Electric HVAC 1.47 $3,152.9 $1,868.0 $281.4 $1.4

EnergyWise 1.98 $16,791.2 $5,812.4 $2,568.8 $93.8

ENERGY STAR ® Lighting 3.76 $17,093.3 $3,675.9 $779.1 $86.1

ENERGY STAR ® Appliances 2.09 $4,517.5 $1,899.1 $257.9 $7.8

Energy Efficiency Education Programs $75.3 $0.0

Residential Behavior Pilot $216.2 $12.1

Residential Products Pilot $157.2 $3.8

Community Based Initiatives - Residential $127.6 $2.5

Comprehensive Marketing - Residential $847.6 $0.0

EERMC - Residential $289.0

SUBTOTAL 2.12 $45,617.2 $16,227.4 $3,887.2 $271.2 $1,091.1

TOTAL 2.24 $140,103.7 $46,725.7 $12,674.0 $674.5 $2,469.4

Notes:

(2) Year-End Value Total from Table E-2.

(3) Year-End Implementation Expenses by Program from Table E-1.

(5) Evaluation Costs include outside contractor services. 

(6) Shareholder incentives from Table E-4.

NATIONAL GRID ELECTRIC ENERGY EFFICIENCY PROGRAMS IN RHODE ISLAND

Table E-3: Summary of B/C Ratios, Value and Costs ($000's)

2012 Program Year

(1) RI Total Resource Cost test Benefit/Cost Ratio = Total Value/(Program Implementation Expenses + Customer Contribution + Evaluation Cost + 

Shareholder Incentives).
Incentive Rate: 4.40%

(1) (2) (3) (3a) (3b) (3c) (4)

Sector

Approved

Spending 

Budget

Target 

Incentive

Annual kWh 

Savings Goal Actual Spending

% of Approved 

Spending

Budget adjusted 

target kWh savings

Threshold kWh 

Savings

Low Income Residential $5,615,389 $247,077 3,960,083 3,552,220 $ 63.3% 3,960,083 2,376,050

Non -Low Income Residential $19,837,721 $872,860 36,352,102 16,209,690 $ 81.7% 29,703,831 17,822,298

Commerical & Industrial $29,868,045 $1,314,194 88,257,940 26,006,236 $ 87.1% 88,257,940 52,954,764

Total $55,321,155 $2,434,131 128,570,125 45,768,146 $ 121,921,854 73,153,112

(5) (5a) (6) (7) (8) (9) (10)

Sector

Target Incentive 

Per kWh

Adj Target 

Incentive Per 

kWh Actual kWh

% of Target 

Savings

Savings Eligible 

for Incentive

Total Earned 

Incentive

% of Target 

Incentive 

Achieved

Low Income Residential $0.062 $0.062 3,403,528 86% 3,403,528 212,353 $ 86%

Non-Low Income Residential $0.024 $0.029 37,958,128 128% 37,129,788 1,091,075 $ 125%

Commerical & Industrial $0.015 $0.015 78,304,501 89% 78,304,501 1,165,984 $ 89%

Total 119,666,157 118,837,817 2,469,411 $ 101%

Notes

(3b) Column (3a)/ Column (1) 

(3c) Column (3) * (3b), only if 100% of Target Savings were achieved in Column (3)

(4) 60% of Target kWh Savings

(5) Column (2)/ Column (3)

(5a) Column (2)/ Column (3c)

(6) Year End Savings from Table E-1

(7) Column (6)/ Column (3c)

(8) If Column (7) is less than 60%, Column (8) = 0, 

 If Column (7) is between 60% and 125%, Column (8) = Column 6; 

 If Column (7) is greater than 125%, Column (8) = 125% of Column (3c) due to the incentive cap.

(9) Column (8)*Column (5a)

(10) Column (9) / Column (2)

 

NATIONAL GRID ELECTRIC ENERGY EFFICIENCY PROGRAMS IN RHODE ISLAND

Table E-4: National Grid 2012 EE Incentive Calculation

(3a) Actual spending includes actual Implementation Expenses from Table E-1 and Evaluation Expenses from Table E-3. It excludes EERMC costs and Outside Finance 

Costs.

(2) Equal to the incentive rate (4.40%) x Column (1)

(3) Approved savings goal from 2011 EEPP

(1) Budget from 2012 EEPP. Includes Implementation and Evaluation Expenses; excludes EERMC Costs, Commitments and Copays and Outside Finance Costs.
NARRAGANSETT ELECTRIC COMPANY

2012 DEMAND - SIDE MANAGEMENT ADJUSTMENT AND BALANCE

12 month(s) of actuals 0 month(s) of estimates

Total C&LM Revenue/Expense for Jan-Dec 2012

Actual Actual Actual Actual Actual Actual 6MTHS

JAN FEB MAR APRIL MAY JUNE Y.T.D

1. TOTAL REVENUE (A) $3,830,409 $3,692,537 $3,698,980 $3,484,968 $3,664,458 $4,059,656 $22,431,009

2. TOTAL EXPENSE (B) ($884,208) $3,083,928 $2,824,208 $72,348 $4,704,853 $2,322,842 $12,123,971

3. Cash Flow Over/(Under) $4,714,617 $608,609 $874,772 $3,412,619 ($1,040,394) $1,736,814 $10,307,038

4. Start of Period Balance (C) $14,670,934 $19,432,698 $20,097,345 $21,031,203 $24,510,224 $23,540,553 $14,670,934

5. End of Period Balance 

Before Interest $19,385,551 $20,041,307 $20,972,117 $24,443,822 $23,469,830 $25,277,367 $24,977,972

6. TOTAL INTEREST (D) $47,147 $56,038 $59,085 $66,402 $70,723 $72,553 $371,948

 

7. End of Period Balance

After Interest $19,432,698 $20,097,345 $21,031,203 $24,510,224 $23,540,553 $25,349,920 $25,349,920

Actual Actual Actual Actual Actual Actual ANNUAL

JULY AUG SEPT OCT NOV DEC TOTAL

8. TOTAL REVENUE (A) $4,869,065 $4,940,935 $3,687,626 $3,702,527 $3,661,940 $3,723,637 $47,016,738

Program Expense $2,619,978 $3,141,079 $3,693,980 $5,129,727 $4,564,832 $15,181,349 $46,445,502

ISO FCM Expense $1,323 $404 ($964) $203 $542 $598 $11,520

RGGI 60% Expense $0 $0 $0 $0 $0 $0 $0

Other Expense $0 $0 $0 $0 $0 $0 $0

9. TOTAL EXPENSE (B) $2,621,301 $3,141,483 $3,693,015 $5,129,930 $4,565,375 $15,181,947 $46,457,022

10. Cash Flow Over/(Under) $2,247,764 $1,799,452 ($5,389) ($1,427,404) ($903,435) ($11,458,310) $559,716

11. Start of Period Balance (C) $25,349,920 $27,677,079 $29,562,739 $29,646,826 $28,307,281 $27,488,660 $14,670,934

12. End of Period Balance 

Before Interest $27,597,685 $29,476,531 $29,557,350 $28,219,422 $27,403,846 $16,030,350 $15,230,651

13. TOTAL INTEREST (D) $79,394 $86,208 $89,476 $87,859 $84,814 $66,432 $866,131

14. End of Period Balance

After Interest $27,677,079 $29,562,739 $29,646,826 $28,307,281 $27,488,660 $16,096,782 $16,096,782

15. Total Incentives (D) $2,469,412

15a. End of Period Balance (minus incentive) (E) $12,627,370

15b. Commitments(D) $849,575

15c. FUND BALANCE AT YEAR-END (E) $11,777,795

(A) Revenue Report

(B) Source: PeopleSoft query

(C) "End of Period Balance Before Interest" from prior month.

(D) Incentives and commitments are estimated until year-end

(E) At Year End, $1,000,000 was moved from the Large C&I Program to the Large OBR program which has a separate fund balance.

Table E-5
NARRAGANSETT ELECTRIC COMPANY DBA NATIONAL GRID

2012 RGGI FUNDED ENERGY EFFICIENCY ADJUSTMENT AND BALANCE

LARGE & MEDIUM COMMERCIAL & INDUSTRIAL REVOLVING LOAN FUND

Total Large C&I Revolving Loan Fund for Jan-Dec 2012

Actual Actual Actual Actual Actual Actual 6MTHS

JAN FEB MAR APRIL MAY JUNE Y.T.D

1. TOTAL PAYMENTS RECEIVED (A) $1,734,678 $0 $0 $0 $0 $0 $1,734,678

2. TOTAL EXPENSE (B) $0 $0 $0 $0 $0 $0 $0

3. Cash Flow Over/(Under) $1,734,678 $0 $0 $0 $0 $0 $1,734,678

4. Start of Period Balance (C) $945,000 $2,685,206 $2,693,396 $2,701,611 $2,709,850 $2,718,116 $945,000

5. End of Period Balance $2,679,678 $2,685,206 $2,693,396 $2,701,611 $2,709,850 $2,718,116 $2,718,116

Before Interest

6. TOTAL INTEREST $5,528 $8,190 $8,215 $8,240 $8,265 $8,290 $46,728

7. End of Period Balance

After Interest $2,685,206 $2,693,396 $2,701,611 $2,709,850 $2,718,116 $2,726,406 $2,726,406

Actual Actual Actual Actual Actual Actual ANNUAL

JULY AUG SEPT OCT NOV DEC TOTAL

8. TOTAL PAYMENTS RECEIVED (A) $0 $9,584 $16,825 $36,674 $15,305 $65,414 $1,878,481

9. TOTAL EXPENSE (B) $0 $217,984 $20,215 $19,261 $13,495 $1,945,430 $2,216,386

10. Cash Flow Over/(Under) $0 ($208,400) ($3,390) $17,413 $1,810 ($1,880,016) ($337,905)

11. Start of Period Balance (C) $2,726,406 $2,734,721 $2,534,344 $2,538,679 $2,563,862 $2,573,495 $945,000

12. End of Period Balance 

Before Interest $2,726,406 $2,526,321 $2,530,954 $2,556,092 $2,565,672 $693,478 $693,478

13. TOTAL INTEREST $8,316 $8,023 $7,725 $7,770 $7,823 $4,982 $91,365

14. End of Period Balance

After Interest (D) $2,734,721 $2,534,344 $2,538,679 $2,563,862 $2,573,495 $698,460 $1,698,460

15. FUND BALANCE AT YEAR-END (D) $1,698,460

(A) On-Bill Repayments received

(B) New customer financing

(C) "End of Period Balance Before Interest" from prior month.

(D) Includes $1,000,000 transferred from the Large C&I DSM Program

12 month(s) of actuals 0 month(s) of estimates

Table E-6
NARRAGANSETT ELECTRIC COMPANY

2012 RGGI FUNDED ENERGY EFFICIENCY ADJUSTMENT AND BALANCE

SMALL COMMERCIAL & INDUSTRIAL REVOLVING LOAN FUND

Total Small C&I Revolving Loan Fund for Jan-Dec 2012

Actual Actual Actual Actual Actual Actual 6MTHS

JAN FEB MAR APRIL MAY JUNE Y.T.D

1. TOTAL PAYMENTS RECEIVED (A) $2,572,469 $104,873 $118,334 $129,826 $94,258 $87,055 $3,106,815

2. TOTAL EXPENSE (B) $423,382 $78,138 $162,467 $203,718 $144,165 $157,210 $1,169,080

3. Cash Flow Over/(Under) $2,149,088 $26,734 ($44,132) ($73,892) ($49,907) ($70,155) $1,937,735

4. Start of Period Balance (C) $1,044,086 $3,199,636 $3,236,170 $3,201,840 $3,137,601 $3,097,187 $1,044,086

5. End of Period Balance $3,193,174 $3,226,370 $3,192,037 $3,127,948 $3,087,693 $3,027,032 $3,027,032

Before Interest

6. TOTAL INTEREST (D) $6,462 $9,800 $9,803 $9,653 $9,494 $9,339 $54,550

7. End of Period Balance

After Interest $3,199,636 $3,236,170 $3,201,840 $3,137,601 $3,097,187 $3,036,371 $3,036,371

Actual Actual Actual Actual Actual Actual ANNUAL

JULY AUG SEPT OCT NOV DEC TOTAL

8. TOTAL PAYMENTS RECEIVED (A) $114,695 $138,926 $106,348 $193,515 $146,392 $179,572 $3,986,262

9. TOTAL EXPENSE (B) $116,091 $145,874 $260,900 $255,691 $180,809 $198,833 $2,327,279

10. Cash Flow Over/(Under) ($1,396) ($6,948) ($154,552) ($62,176) ($34,418) ($19,261) $1,658,983

11. Start of Period Balance (C) $3,036,371 $3,044,234 $3,046,560 $2,901,064 $2,847,641 $2,821,856 $1,044,086

12. End of Period Balance 

Before Interest $3,034,975 $3,037,286 $2,892,008 $2,838,888 $2,813,224 $2,802,595 $2,802,595

13. TOTAL INTEREST (D) $9,259 $9,274 $9,056 $8,753 $8,633 $8,577 $108,103

14. End of Period Balance

After Interest $3,044,234 $3,046,560 $2,901,064 $2,847,641 $2,821,856 $2,811,172 $2,811,172

15. FUND BALANCE AT YEAR-END $2,811,172

(A) On-Bill Repayments received

(B) New customer financing

(C) "End of Period Balance Before Interest" from prior month.

12 month(s) of actuals 0 month(s) of estimates

Table E-7
Attachment 2 

Gas Summary Tables of Year End Results 
(1) (2) (3) (4) (5) (6) (7) (8) 

Sector and Program Energy Savings (MMBtu) Customer Participation Implementation Expenses (Commercial & Industrial

Approved 

Target Actual

Pct 

Achieved

Approved 

Target Actual

Pct 

Achieved

Approved 

Budget Actual

A

Large Commercial New Construction 39,485 27,668 70.1% 51 120 233.9% 2,008.6 $ 1,668.2 $ 

Large Commercial Retrofit 75,814 95,485 125.9% 115 436 379.4% 2,700.5 $ 2,587.4 $ 

Small Business Direct Install 5,013 4,853 96.8% 158 160 101.1% 110.6 $ 40.4 $ 

Comprehensive Marketing - C&I $ 102.3 121.0 $ 

EERMC Assessment-C&I $ 67.3 59.3 $ 

SUBTOTAL 120,312 128,006 106.4% 324 716 220.7% 5,000.0 $ 4,465.5 $ 

Income Eligible ResidentialSingle Family Low Income Services 7,697 5,516 71.7% 430 388 90.2% $ 1,765.8 $ 

1,090.2 

SUBTOTAL 7,697 5,516 71.7% 430 388 90.2% 1,765.8 $ 1,090.2 $ 

Non-Income Eligible ResidentialEnergy Star® HVAC 79,712 56,631 71.0% 12,211 6,553 53.7% 2,975.9 $ 2,796.1 $ 

EnergyWise 23,827 39,659 166.4% 2,000 4,024 201.2% 2,701.1 $ 3,734.1 $ Residential Products Pilot $ 73.9 134.1 $ 

Comprehensive Marketing - Residential $ 119.7 130.0 $ 

EERMC Assessment-Residential $ 101.5 92.5 $ 

SUBTOTAL 103,540 96,290 93.0% 14,211 10,577 74.4% 6,033.6 $ 6,723.8 $ 

TOTAL 231,548 229,811 99.3% 14,965 11,681 78.1% 12,799.4 $ 12,279.6 $ 

NOTES(1) Approved Target from 2012 EEPP Attachment 6, Table G-6(3) Pct Achieved is Column (2)/ Column (1).(6) Pct Achieved is Column (5)/ Column (4).(8) Approved Budget from 2012 EEPP, Attachment 6, Table G-5(9) Pct Achieved is Column (8)/ Column (7).(11) $/ Lifetime MMBtu is Column (8)/ Column (10)

NATIONAL GRID ENERGY EFFICIENCY PROGRAMS IN RHODE ISLAND

Table G-1: Summary of 2012 Target and Year End Results

(4) Approved Target from 2012 EEPP, Attachment 6, Table G-7. For C&I Programs, planned participation goal was the sum of planned measures. In 2012 reporting, C&I pfrom the average savings per participant and program savings goal.
(1) (2) (3) (4) (5)

Total Natural Gas Non-Gas

Value Benefits Benefits Annual Lifetime

Commercial & Industrial

Large Commercial New Construction $3,894 $3,894 $0 27,668 468,898

Large Commercial Retrofit $8,487 $7,658 $829 95,485 930,186

Small Business Direct Install $614 $276 $338 4,853 33,707

SUBTOTAL $12,995 $11,828 $1,167 128,006 1,432,791 

Low Income Residential

Single Family Low Income Services $2,053 $976 $1,077 5,516 110,314

SUBTOTAL $2,053 $976 $1,077 5,516 110,314 

Non-Low Income Residential

Energy Star® HVAC $10,356 $8,032 $2,325 56,631 919,475

EnergyWise $10,833 $7,428 $3,405 39,659 838,003

SUBTOTAL $21,189 $15,460 $5,729 96,290 1,757,478 

TOTAL $36,237 $28,264 $7,973 229,811 3,300,583 

Notes:

(1) Total Benefits equal Natural Gas Benefits plus Non-Gas Benefits.

(3) Non-Gas Benefits include electric benefits and non-resource benefits

NATIONAL GRID NATURAL GAS ENERGY EFFICIENCY PROGRAMS IN RHODE ISLAND

Table G-2: Summary of Value and MMBTU Saved by Program

2012 Program Year

Value ($000) MMBTU Gas Saved
(1) (2) (3) (4) (5) (6)

Program

Benefit/ Total Implementation Customer Evaluation Shareholder

Cost Value Expenses Contribution Expenses Incentive

Commercial & Industrial

Large Commercial New Construction 1.59 $3,894.2 $1,668.2 $636.2 $143.9

Large Commercial Retrofit 1.06 $8,486.6 $2,587.4 $5,245.6 $162.4

Small Business Direct Install 11.17 $614.4 $40.4 $5.7 $8.9

Comprehensive Marketing - C&I $102.3

EERMC - C&I $67.3

SUBTOTAL 1.19 $12,995.3 $4,465.5 $5,887.6 $315.1 $285.5

Income Eligible Residential

Single Family Low Income Services 1.87 $2,052.7 $1,090.2 $0.0 $4.7

SUBTOTAL 1.78 $2,052.7 $1,090.2 $0.0 $4.7 $55.7

Non-Income Eligible Residential

Energy Star® HVAC 2.42 $10,356.4 $2,796.1 $1,483.3 $0.0

EnergyWise 2.32 $10,832.8 $3,734.1 $911.2 $22.5

Residential Products Pilot $73.9 $0.1

Comprehensive Marketing - Residential $119.7

EERMC - Residential $101.5

SUBTOTAL 2.23 $21,189.3 $6,825.4 $2,394.5 $22.6 $244.9

TOTAL 1.68 $36,237.2 $12,381.1 $8,282.1 $342.4 $586.0

Notes:

(2) Year-End Value Total from Table G-2.

(3) Year-End Implementation Expenses by Program from Table G-1.

(5) Evaluation Costs include outside contractor services. 

(6) Shareholder incentives from Table G-4.

1) RI Total Resource Cost test Benefit/Cost Ratio = Total Value/(Program Implementation Expenses + Customer Contribution + Evaluation Cost + 

Shareholder Incentives).

NATIONAL GRID NATURAL GAS ENERGY EFFICIENCY PROGRAMS IN RHODE ISLAND

Table G-3: Summary of B/C Ratios, Value and Costs ($000's)

2012 Program Year
Incentive Rate: 4.40%

(1) (2) (3) (3a) (3b) (3c) (4)

Sector

Approved 

Spending Budget

Target 

Incentive

Annual 

Savings 

Goal 

(MMBTU) Actual Spending

% of 

Approved 

Spending

Budget Adjusted 

target MMBtu 

Savings

Threshold 

MMBtu 

Savings

Low Income Residential $ 77,696 1,465,827 $ 7,697 1,094,906 $ 74.7% 7,697 4,618 

Non-Low Income Residential $ 263,286 5,983,762 $ 103,540 6,746,333 $ 112.7% 103,540 62,124 

Commercial & Industrial $ 229,400 5,513,505 $ 120,312 4,713,352 $ 85.5% 102,851 61,711 

Total 12,963,094 $ 570,382 $ 231,548 12,554,591 $ 96.8% 214,088 128,453 

(5) (5a) (6) (7) (8) (9) (10)

Sector

Target Incentive 

Per MMBtu

Adj Target 

Incentive Per 

MMBtu

Actual 

MMBtu

% of Target 

Savings

Savings 

Eligible for 

Incentive

Earned Savings 

Incentive

% of Target 

Incentive 

Achieved

Low Income Residential $ $10.09 5,516 10.09 71.7% 5,516 $55,680 72%

Non-Low Income Eligible Residential $ $2.54 96,290 2.54 93.0% 96,290 $244,851 93%

Commercial & Industrial $ $2.23 128,006 1.91 124.5% 128,006 $285,505 124%

Total 2.46 $ $2.66 229,811 107.3% $586,036 229,811 103%

Notes:

(3b) Column (3a)/ Column (1) 

(3c) Column (3) * (3b), only if 100% of Target Savings were achieved in Column (3)

(4) 60% of Target MMBtu Savings

(5) Column (2)/ Column (3)

(5a) Column (2)/ Column (3c)

(6) Year End Savings from Table G-1

(7) Column (6)/ Column (3c)

(8) If Column (7) is less than 60%, Column (8) = 0, 

 If Column (7) is between 60% and 125%, Column (8) = Column 6; 

 If Column (7) is greater than 125%, Column (8) = 125% of Column (3c) due to the incentive cap.

(9) Column (8)*Column (5a)

(10) Column (9) / Column (2)

NATIONAL GRID NATURAL GAS ENERGY EFFICIENCY PROGRAMS IN RHODE ISLAND

Table G-4: National Grid 2012 EE Incentive Calculation

(3a) Actual spending includes actual Implementation Expenses Table G-1, and Evaluation Expenses from Table G-3

(1) Budget from 2012 EEPP. Includes Implementation and Evaluation Expenses.

(2) Equal to the incentive rate (4.40%) x Column (1).

(3) Approved savings goal from 2012 EEPP
NATIONAL GRID - RHODE ISLAND GAS

2012 DEMAND - SIDE MANAGEMENT ADJUSTMENT AND BALANCE

12 month(s) of actuals 0 month(s) of estimates

Total C&LM Revenue/Expense for Jan-Dec 2012

Actual Actual Actual Actual Actual Actual 6 MTHS

JAN FEB MAR APRIL MAY JUNE Y.T.D

1. TOTAL REVENUE (A) $1,893,918 $2,002,496 $1,759,972 $1,134,782 $873,328 $522,793 $8,187,290

2. TOTAL EXPENSE (B) $235,149 $454,413 $1,271,326 $650,709 $873,128 $713,601 $4,198,326

3. Cash Flow Over/(Under) $1,658,769 $1,548,083 $488,646 $484,073 $200 ($190,808) $3,988,964

4. Start of Period Balance $5,229,643 $6,894,723 $8,450,795 $8,948,498 $9,442,145 $9,452,181 $5,229,643

5. End of Period Balance 

Before Interest $6,888,412 $8,442,807 $8,939,441 $9,432,571 $9,442,345 $9,261,373 $9,218,607

 TOTAL INTEREST $6,311 $7,988 $9,057 $9,573 $9,836 $9,747 $52,513

 

7. End of Period Balance

After Interest $6,894,723 $8,450,795 $8,948,498 $9,442,145 $9,452,181 $9,271,120 $9,271,120

Actual Actual Actual Actual Actual Actual 2012

JULY AUG SEPT OCT NOV DEC Y.T.D

8. TOTAL REVENUE (A) $470,793 $478,385 $489,088 $565,621 $1,189,802 $1,767,775 $13,148,754

Residential Expense $652,545 $438,589 $380,069 $715,404 $541,153 $1,596,719 $6,855,703

Low Income Residential Expense $91,182 $192,991 $107,537 $146,264 $89,599 $309,230 $1,179,958

Comm & Ind Expense $196,624 $183,551 $429,335 $693,654 $335,750 $1,517,936 $4,780,797

9. TOTAL EXPENSE (B) $940,351 $815,131 $916,940 $1,555,323 $966,502 $3,423,884 $12,816,458

10. Cash Flow Over/(Under) ($469,558) ($336,746) ($427,852) ($989,702) $223,300 ($1,656,109) $332,296

11. Start of Period Balance $9,271,120 $8,810,974 $8,483,230 $8,063,992 $7,082,175 $7,312,969 $5,229,643

12. End of Period Balance

Before Interest $8,801,561 $8,474,228 $8,055,378 $7,074,290 $7,305,475 $5,656,859 $5,561,939

 TOTAL INTEREST $9,413 $9,003 $8,614 $7,885 $7,494 $6,755 $101,676

14. End of Period Balance

After Interest $8,810,974 $8,483,230 $8,063,992 $7,082,175 $7,312,969 $5,663,614 $5,663,614

15. 2012 Residential Incentive (C) $244,851

2012 Low Income Residential Incentive (C) $55,680

2012 Commercial & Industrial Incentive (C) $285,505

2012 Total Incentives (C) $586,036

16. End of Period Balance (minus incentive) $5,077,578

17. Commitments $0

18. FUND BALANCE AT YEAR-END $5,077,578

(A) Revenue Report

(B) Source: PeopleSoft query

(C) This is the amount credited to the Company's General Ledger during this year.

Table G-5
Attachment 3 

Case Studies 
EnergyWise Program

Single Family Home — North Providence, Rhode Island

Mary Hoffman had an in-home 

energy assessment completed at 

her Ranch style home located in

North Providence, RI. The home has

1,350 square feet of living space.

Upon completion of the work, Mary

received over $1,900 in incentives

and rebates towards the energy 

efficiency improvements made in 

her home. 

Project Cost $2,280.99

National Grid Incentive $1,903.19

Cost to Customer: $377.80

Annual Cost Savings: $229.51

Everyone was on time, 

knowledgeable, and polite. 

The work was well done 

and improved the efficiency, 

comfort, and quality of 

my home.

- Mary Hoffman, Homeowner 

“

”

Project Summary

◆ Air Sealing

◆ Insulation

◆ CFLs

Savings Summary

The Need – Improve efficiency 

and reduce utility costs.

The Solution – Installed insulation,

CFL light bulbs, and sealed air leaks

throughout the home with the help 

of rebates and incentives from 

National Grid.

As a National Grid customer, you 

may be eligible for a Home Energy 

Assessment, at no cost to you. 

The assessment will measure your

home’s energy efficiency and put 

you on the path to reducing costs 

and saving big on home energy 

improvements. 

You’ll receive a visit from an Energy

Specialist who will:

◆ evaluate your home’s energy use, 

from detecting air leakage to 

checking insulation levels and 

heating systems

◆ provide you with a personalized 

summary of energy-saving 

recommendations

◆ discuss available rebates and 

incentives such as 25% or 75%, 

up to a maximum of $2750 

depending on your fuel type, 

for the cost of insulation and air 

sealing improvements

EE5241 (5/12) To schedule a home energy assessment: 1-888-633-7947 www.myngrid.com/energywise 
EnergyWise Program

Single Family Home — Cranston, Rhode Island

Cheryl Carbone had an energy 

assessment completed at her Colonial

style home, which was built in the

1980s. The Energy Specialist found

that the home could benefit from 

additional attic insulation, duct sealing,

and air sealing. Upon completion of

the work Cheryl received a rebate of

$2,750 towards the cost of these 

energy efficiency improvements. In

addition, she received replacement

CFLs at no cost. 

Project Cost $3,253.90

National Grid Incentive $2,750.00

Annual kWh Savings 3,173 kWh

Annual Therm Savings 266 therms

Annual Cost Savings $892.76 

(Electric & Gas)

You were all cheerleaders for 

energy savings! From the Energy

Specialist who taught me things

about my home that I didn't

know, to the courteous, on-time

installers, to the enthusiastic

final inspector. My heating and

electric bills were astronomical,

almost unaffordable. I'm really

happy I called National Grid for

their EnergyWise program.

- Cheryl Carbone, Homeowner

“

”

Project Summary

◆ Duct Sealing

◆ Air Sealing

◆ Insulation

◆ CFLs

Savings Summary

The Need – Improve efficiency 

and reduce utility costs.

The Solution – Installed insulation,

CFL light bulbs, and sealed air leaks

throughout the home with the help 

of rebates and incentives from 

National Grid.

As a National Grid customer, you 

may be eligible for a Home Energy 

Assessment, at no cost to you. 

The assessment will measure your

home’s energy efficiency and put 

you on the path to reducing costs 

and saving big on home energy 

improvements. 

You’ll receive a visit from an Energy

Specialist who will:

◆ evaluate your home’s energy use, 

from detecting air leakage to 

checking insulation levels and 

heating systems

◆ provide you with a personalized 

summary of energy-saving 

recommendations

◆ discuss available rebates and 

incentives such as 25% or 75%, 

up to a maximum of $2750 

depending on your fuel type, 

for the cost of insulation and air 

sealing improvements

EE5293 (7/12) To schedule a home energy assessment: 1-888-633-7947 www.myngrid.com/energywise 
Attachment 4 

2012 Employment Supported by Energy 

Efficiency in Rhode Island Report 
Direct Full-Time Equivalent (FTE) Employment 

Supported by Energy Efficiency Programs in 

Rhode Island in 2012

Prepared by

!!!! !!!!

 

 

May 23, 2013
Table of Contents

 

Table of Contents Page

I. Acknowledgements 1

II. Executive Summary 2

III. 2012 Energy Efficiency Program Descriptions

A. Residential Programs

1. Residential Building Programs

a. EnergyWise (Gas and Electric) 3-6

b. Single Family Low-Income (Gas and Electric) 7-8

c. Residential New Construction (Gas and Electric) 8

d. Other programs, pilots and initiatives 8-10

2. Residential Efficient Products Programs

a. ENERGYSTAR® Lighting (Electric Only) 10

b. ENERGYSTAR® Appliances (Electric Only) 10-11

c. ENERGYSTAR® HVAC (Gas and Electric) 11-12

B. Commercial and Industrial Programs 12-20

IV. Findings

A. Overview of FTE Totals: All Programs 20-22

B. Electric Programs

1. Total all Electric Programs 21

2. Commercial and Industrial Subtotal 22

3. Residential Non-Low Income Subtotal 23

4. Low Income Program Subtotal 23

 5. Other programs 24

C. Gas Programs

1. Total FTEs of all Gas Programs 24

2. Commercial and Industrial Subtotal 25

3. Residential Non-Low Income Subtotal 25

4. Residential Low Income Program Findings and Methods 25

D. ARRA/LIHEAP Low Income Program Findings 26

E. Direct Report of National Grid Internal Energy Efficiency FTEs 26-28

V. Methodologies 28-31

VI. Appendix 32-43
1

I. Acknowledgements

This research would not have been possible without the engaged participation of people 

throughout the energy efficiency community in Rhode Island. A quick look at Appendix 

D reveals a committed group of nearly 600 companies, agencies and not-for-profit 

organizations working hard every day to bring the environmental, social and economic 

benefits of energy efficiency improvements to Rhode Island. We are all in their debt.

We would like to extend our gratitude to everyone who helped us understand the 

structure and delivery systems of energy efficiency programs in Rhode Island; and who 

assisted in the process of developing, refining, and testing methodologies for accurately 

counting direct Full Time Equivalents (FTEs). To anyone whom we fail to mention, our 

deepest apologies. Please know that we appreciate your assistance, and your work.

Our first thanks goes to the Rhode Island energy efficiency program at National Grid. 

National Grid also provided the funding that made this study possible. As noted in this 

report, there were fully 60 staff people at National Grid who contributed at least 15% of 

their time to energy efficiency in Rhode Island in 2012, totaling 35.5 FTE workers.

We would like to especially acknowledge Rachel Henschel and Jeremy Newberger. 

Rachel was an indispensable source of information, critical analysis, help with 

networking, careful editing and technical assistance. Jeremy was an exceptional 

contract officer who provided patient leadership and guidance to the project. 

We extend our thanks also to Vin Graziano and the entire staff at RISE Engineering; 

especially Brian Kearney, Domenic Musco, Paul Radion, and Ralph Carroccio.

We are very grateful for the help and encouragement we received from leadership and 

staff at the Rhode Island Office of Energy Resources and from many of Rhode Islandʼs 

Community Action Program (CAP) agencies. Their help was essential to the project.

We were fortunate to have an excellent research team. A huge thanks to independent 

researchers Bruce Ledgerwood and Art Willcox, who have now assisted us with three 

energy efficiency FTE studies. 

We deeply appreciate assistance received from Mary Hogan at Paradigm Partners and 

Rob Gough at Sproutreach. Abbey Strauss and Kelsey LaFreniere from the NECEC 

staff were invaluable. Kevin Doyle, Principal of Green Economy, led the research team, 

and managed the project for the Institute.

Andrew Wilson

Executive Director

New England Clean Energy Council Institute
2

II. Executive Summary and Project Scope

In 2012, National Grid and its customers invested over $83,000,000 in a broad array of 

energy efficiency actions in Rhode Island aimed at reducing energy use, improving the 

environment, saving money for customers, and improving the health, comfort and safety 

of homes and businesses. In addition to these benefits, however, energy efficiency 

programs also directly supported jobs for people at hundreds of businesses, primarily in 

Rhode Island. These professionals and trades people plan, design, promote, manage, 

finance, install and evaluate energy efficiency upgrades through these programs.

In an effort to quantify the number of direct “Full Time Equivalent” workers supported by 

energy efficiency programs in Rhode Island in 2012, National Grid contracted with a 

workforce research team from the New England Clean Energy Council Institute. The 

NECEC Institute carried out a similar study in 2012 for the program administrators of 

energy efficiency programs at utilities in Massachusetts, including National Grid.

The NECEC Institute team was also charged with identifying lead vendors, contractors 

and subcontractors involved in the 2012 energy efficiency programs; either as service 

providers or as participants in training and education efforts. National Grid delivers its 

programs through this extensive network of dedicated professionals. This study names 

and acknowledges these companies in Appendix D, with their locations noted.

Working from data about energy efficiency work across all programs, we found that:

 528.71 direct Full-Time Equivalent (FTE) workers were supported in 2012 by 

energy efficiency programs in Rhode Island (See Table on page 21);

 598 companies and agencies were involved in the programs, including 424 (71%) 

with headquarters or offices in Rhode Island;

 Commercial and Industrial energy efficiency programs (gas and electric) 

supported 48% of the direct 2012 Rhode Island FTEs, while 35% of FTEs were 

supported by “non low-income” Residential programs;

 The total energy efficiency payroll for Rhode Island programs was an estimated 

$27,181,115; with average annual earnings (including taxes) of $51,410 per FTE.

The NECEC Institute count of 528.71 direct “FTEs” supported by 2012 is not the same 

as a count of all of the individual workers involved in delivering energy efficiency in 

Rhode Island. A single “FTE” represents 1,575 hours of work (the total number of work 

hours in an average year). Itʼs usual that many people contribute only a portion of their 

work year to energy efficiency program activity. These hours are aggregated together in 

FTE counts. Therefore, the actual number of individual workers who contribute to 

energy efficiency success in Rhode Island is far greater than 528.71.
3

III. 2012 Energy Efficiency Program and Program Delivery Descriptions

A. Residential Programs

National Grid and its partners offered a variety of different residential energy efficiency 

programs in Rhode Island in 2012, including:

Residential Buildings Efficiency Programs

EnergyWise Program (Gas and Electric)

Single Family Low-Income Services (Gas and Electric)

Residential New Construction (Gas and Electric)

Information and Education Programs (Electric Only)

Community Initiative (Electric, cross-sector with C&I)

Residential Pilots (Gas and Electric)

Deep Energy Retrofit (RGGI)

Residential Efficient Products Programs

ENERGYSTAR®-Lighting (Electric Only)

ENERGYSTAR®--Appliances (Electric Only)

ENERGYSTAR®---HVAC Program (Gas and Electric)

Comprehensive Marketing-Residential (Gas and Electric)

Each of these programs is described briefly below. The program descriptions in this 

section draw heavily from National Grid planning documents, marketing materials, and 

the Rhode Island energy efficiency section of National Gridʼs website at: 

https://www1.nationalgridus.com/EnergyEfficiencyPrograms.

As will be seen, each of these programs in delivered through different networks of lead 

vendors, contractors and subcontractors to meet the energy efficiency needs of 

residential gas and electric customers throughout Rhode Island. The full list of all of the 

contractors in the 2012 system can be found in Appendix A.

1. Residential Buildings Efficiency Programs

a. EnergyWise Program (Gas and Electric) Description and Delivery 

First offered in 1998, the EnergyWise Program provides energy efficiency improvements 

to customers in existing multifamily and single-family residences In Rhode Island. 

Participants receive comprehensive assessment of their energy use from expert 

auditors, followed by recommendations about various ways to improve the energy 

efficiency of their home or building.

Each assessment includes the “no cost” installation of measures including CFLs, lowflow showerheads and faucet aerators. Beginning with that assessment, the process is 

designed to reinforce the benefits of implementing recommended measures.
4

Participants in the program are offered financial incentives for cost effective gas and 

electric measures to replace inefficient lighting fixtures, lamps, appliances, thermostats, 

and insulation levels with versions that are more energy efficient. Where appropriate, 

customers are also encouraged to participate in ENERGYSTAR®---HVAC Program.

In addition to incentives for weatherization for electric and gas customers (see detail 

below), EnergyWise also offered incentives in 2012 to customers who heat with 

deliverable fuel sources.

RI Heat Loan, which provides 0% interest financing to eligible customers, is offered 

through the program to support customer adoption of energy efficiency products and 

services that are recommended during the assessment. The Heat Loan program is 

described in greater detail, below.

The EnergyWise program also provides services to multifamily properties including lowincome multifamily properties. Multifamily facilities of five or more units are eligible if 

they have not already participated in the program in the past five years. All customer copayments are waived for any measure installed in Public Housing Authorities as well as 

other low-income state and federally funded multifamily facilities.

EnergyWise Program (Gas and Electric) Delivery 

The single family component of this program is delivered in three steps: energy 

assessments, installation, and quality assurance/quality control. National Grid uses a 

“lead vendor” energy assessment model, which is designed to minimize administrative 

costs, and guarantee customer equity. The lead vendor for the Rhode Island program is 

RISE Engineering (hereinafter RISE).

As the lead vendor, RISE is responsible for conducting all energy assessments of single 

and multifamily customers (which include the direct installation of selected measures);

coordinating all work resulting in additional energy efficiency measures offered through 

the program; and for performing all of the central administrative functions.

In 2012, more than 6,500 single family homes received energy assessments, and 96 

unique multi-family buildings had retrofits, including 39 low-income buildings.

In 2012, independent, third party, BPI-qualified, weatherization contractors worked as

subcontractors to the lead vendor for all single-family post-assessment work. More than 

1,600 single family buildings received post-assessment work during the year. This work 

was distributed via a merit-based process to the approved list of qualified contractors. 

Weatherization contractors who participated as subcontractors to the lead vendor in the 

single family EnergyWise program promoted and marketed the program through their 

own efforts and then were allowed to “tag” identified customers to provide services.
5

“Tagging” is achieved through appropriate signed documentation between the 

contractor and the customer, which is then provided to the lead vendor, who conducts 

an assessment on the home and assigns the work to the contractor.

Approved, BPI-certified participating contractors in the EnergyWise program included at 

least the following companies:

 Aten Energy Conservation, Providence, RI

 Beauchemin Design, Inc., North Smithfield, RI

 Bruin Corp. of Attleboro, North Attleboro, MA

 Cross Insulation, Cumberland, RI

 Ecologic Spray Foam Insulation, Inc., Jamestown, RI

 Globex Industries, Inc., Narragansett, RI

 Greenwich Insulation, Coventry, RI

 GreenSeal, Inc., North Kingston, RI

 Installed Measures, West Warwick, RI

 Insulate2Save, Fall River, MA

 Lantern Energy, LLC, Norwich, CT

 New England Insulation, Woonsocket, RI

 New England Weatherization, Attleboro, MA

 Retrofit Insulation, Inc., Seekonk, MA

 RI Insulation, Scituate, RI

 Richieʼs Insulation, Westport, MA

 Statewide Insulation and Siding Co., North Smithfield, RI

 Superior Insulation, Warwick, RI

 Sustainable Energy Solutions, LLC, Providence, RI

 Thermal Home Energy Solutions, LLC, Cranston, RI

The lead vendor performs quality checks on weatherization jobs to ensure quality 

installation, energy savings maximization and customer satisfaction.

For larger multifamily facilities, major weatherization measures are put out to 

competitive bid. “Major measures” include lighting upgrades, programmable 

thermostats, replacement of inefficient refrigerators, heat pump testing and tune ups, 

duct sealing and insulation for electrically and gas heated facilities.

All homes or facilities are eligible to receive lighting fixture upgrades and refrigerator 

replacement measures as identified through the energy assessment.

National Grid does not require a co-payment for lighting fixtures/lamps installed in 

single-family homes nor the living units of multifamily homes, to avoid lost opportunities.

As in recent years, National Gridʼs program in 2012 committed to delivering a 

comprehensive and seamless delivery model intended to maximize ease-of-use and 
6

value to all customers. This has called for integration of services to both gas and 

electric customers. For single-family households, customers are presented with an 

energy assessment, regardless of their heating fuel. After the assessment is completed, 

the energy assessment vendor and National Grid complete necessary follow up actions. 

Oil and propane customers are also eligible for weatherization incentives and the 

subcontractors listed above complete these assignments as well as those for gas and 

electric customers.

For multifamily buildings, the comprehensive building analysis is funded by either gas or 

electric energy efficiency funds (but not both), enabling National Grid to serve more 

buildings, through its lead vendor and that vendorʼs network of approved 

subcontractors. Electric or gas funds are used to provide funding for electric or gas 

measures including insulation, showerheads, aerators, air sealing, lighting, refrigerator 

replacement, duct insulation and duct sealing.

Master metered multifamily gas weatherization, heating system replacements, or 

comprehensive gas retrofits are served through the Large Commercial Retrofit program. 

Individually metered multifamily gas weatherization is served by EnergyWise. 

Itʼs important to note that not all multifamily properties have the same attributes. The 

strategy in 2012 aimed to identify and deliver bundled residential and commercial 

energy efficiency measures, both gas and electric, seamlessly to customers in a costeffective, customer-friendly way.

Finally, the delivery system for the EnergyWise program requires independent overview 

of quality control/quality assurance. Through a third party quality assurance system, 

National Grid closely monitors the audit and installation processes. The third party 

monitors 10% of the program goals for both single and multifamily dwellings.

Heat Loan Program (for Single Family 1-4 unit residences)

The Heat Loan program provided 0% interest loans for weatherization and high 

efficiency heating systems to residential customers in Rhode Island. The primary goal of 

the Heat Loan program is to provide affordable financing for residents who do not 

qualify for low income heating assistance but cannot manage the upfront costs of 

efficiency measures on their own. National Grid works with local banks to ensure

customer satisfaction and stimulate local economic growth. In 2012, the participating

lenders in the program included Navigant Credit Union and Bay Coast Bank. These 

lenders handled more than 550 Heat Loans in 2012, with a total value of $3.6 million 

lent to residents. The program expanded to include additional lenders in 2013.

Customers who live in one to four unit single-family residences are eligible for a 0% 

interest loan of a minimum of $2,000 up to $25,000 with terms up to seven years and 

can be applied towards a variety of energy efficiency upgrades, including: insulation 
7

and/or air sealing upgrades, duct sealing and duct Insulation, ENERGYSTAR® 

thermostats, heating system replacements, and domestic hot water systems.

b. Single Family Low Income Program (Gas and Electric)

The residential income eligible program provides eligible customers with a variety of 

energy savings measures installed in their homes at no cost. Heating and electricity 

bills frequently pose a difficult burden to income-strapped customers who often pay a 

high percentage of their income to cover their energy costs. Customers who are eligible 

for the Low Income Heating Assistance Program (LIHEAP), also known as “fuel 

assistance”, and who live in 1-4 unit buildings, are eligible. The program is a federal 

government program, administered by the State of Rhode Island.

In addition to this program, low-income customers in multifamily units are served 

through the EnergyWise and Large C&I Retrofit programs. Low-income new 

construction is served through the Residential New Construction program.

Delivery

In 2012, the services of this program were administered by National Gridʼs partners at 

the State of Rhode Island. Energy efficiency funds from National Grid are bundled with 

federal government funds by Community Action Programs (see below) to serve the 

largest possible number of eligible customers with the widest array of energy saving 

opportunities, through a single program.

During the year, lead vendor responsibilities shifted from the Rhode Island Office of 

Energy Resources (OER), to the Rhode Island Department of Human Services (DHS). 

The remainder of this section will refer to “the State” or “the State of Rhode Island” to 

reflect the involvement of both agencies.

The State has a long history of working with local Community Action Programs (CAPs)

across the state providing cost-effective energy saving services to its residents. The 

State manages the work conducted by participating CAPs for the delivery of energy 

efficiency services.

The CAP agencies include:

 Comprehensive Community Action Program, Cranston, RI

 Eastbay Community Action, East Providence, RI

 Tri-Town Community Action, Johnston, RI

 Blackstone Valley Community Action Program Pawtucket, RI

 Providence Community Action Program, Providence, RI

 South County Community Action, South Kingstown, RI

 Westbay Community Action, Warwick, RI
8

Local agencies are the primary link between program eligibility and the customers who 

can take advantage of the program. Once eligibility is determined by the local agency,

the customer is informed of steps involved in gleaning energy savings in their homes. 

Customers are also informed of the process to receive energy saving services, including 

the scheduling of any visits from local agencies, and any approved energy professionals 

who install energy savings measures.

c. Residential New Construction Program

The Residential New Construction Program promotes education of builders, the trades 

and designers along with the construction of energy efficient homes. The program is 

“fuel neutral”, and therefore serves all electric, gas and oil energy efficiency needs.

It consists of tiered incentives and provides participating builders with technical and 

marketing assistance. The tiered incentive offering allows for increased energy 

efficiency and greater program participation. New Construction projects that fall outside 

the residential guidelines are referred to the Commercial New Construction Program.

National Grid provides outreach and education of builders, contractors, architects, 

realtors, developers, “trade allies” and code officials regarding the energy saving 

benefits and value of participating in the New Construction Program.

Delivery

The program is administered through a Home Energy Rating System (HERS)

implementation contractor (IC) selected through a competitive bid process. The IC 

oversees the day to day operations of the program, is responsible for tracking and 

reporting program results to National Grid, performs field verifications and testing, and 

advises on program enhancement opportunities. Quality assurance (QA) is performed 

by third party inspectors selected through a competitive bid process.

d. Other programs, pilots and initiatives

Community Initiative (Gas and Electric) Program

The Community Initiative is designed to leverage existing community relationships such 

as local agencies, schools or church groups focused on saving energy to increase 

participation in energy efficiency programs. It promotes EnergyWise, Small Business, 

ENERGY STAR® Lighting and ENERGY STAR® Appliances, Refrigerator Recycling.

By using a grassroots approach, customers that have not been previously targeted will 

hear the Rhode Island energy efficiency message.

In 2012, University of Rhode Island and Peopleʼs Power and Light delivered initiatives
9

aimed at achieving specific goals in selected local communities. The selected 

organizations attended appropriate training at the program level, and collaborated with 

National Grid to report progress and troubleshoot issues. The organizations also 

coordinated with National Gridʼs Jurisdictional Group and Media Relations. 

As part of the program design, each organization created a marketing approach to 

recruit customers using their unique community channels. Approaches varied, but 

included press releases, involvement of local politicians such as Mayors or 

Representatives, door-to-door canvassing, energy efficiency events, piggy-backing on 

community events, web site development for cities/towns, and other activities focused 

on spreading the word about available residential and small business programs.

Information and Education Programs (Electric Only)

In 2012, National Grid continued to support energy efficiency education programs in 

schools with an objective of educating students who will, in turn, teach their family and 

community members. The two programs targeted below use applied learning 

techniques. These keep students connected to their communities by promoting the 

application of their new knowledge to real life situations.

National Grid continued sponsorship of the National Energy Education Development 

(NEED) project in 2012. NEED is a nonprofit education association that works with 

thousands of schools nationwide to promote energy conscious education through its 

“kids teaching kids” model. National Grid supports NEED by providing educational 

materials to teachers and students. One of the notable topics included in the provided 

materials is Monitoring and Mentoring, which helps students learn about their personal 

role in energy consumption, based on their behavior and habits and what kind of impact 

they can affect through a change in those habits. Funds provided through this program 

were used for training seminars for teachers, and materials for their students. With 

assistance, NEED identified participant schools for implementing the program.

Residential Pilots (Gas and Electric)

In 2012, National Gridʼs energy efficiency program used pilot programs (Home Energy 

Monitoring, Automatic Temperature Controls, etc.) to test new technologies. Delivered 

through technology vendors and installation companies (where installation was 

required), pilot programs provide valuable information about new technologies.

Deep Energy Retrofit Pilot

The Deep Energy Retrofit pilot provided significant financial incentives for deep energy 

retrofit projects involving super- insulation upgrades and other measures in conjunction 

with customer planned projects such as re-siding, roofing and basement fit-out. 

Customers with 1-to 4-family buildings, regardless of heating fuel type were eligible.
10

A vendor supplied customer support and coordination. Customers chose contractors to 

work with. 

2. Residential Efficient Products Programs

a. ENERGYSTAR® Lighting (Electric Only)

This program is run in collaboration with other regional program administrators to give 

all consumers the opportunity to participate in energy efficiency measures. Customers 

are able to purchase lower cost ENERGY STAR® lamps, fixtures and lighting through 

instant and mail-in coupons, buydowns, markdowns and discounts. The program makes 

it affordable for customers to purchase the most cost effective, energy efficient products, 

including compact fluorescents and LEDs.

Delivery

This program is effectively implemented in conjunction with the ENERGY STAR® 

Appliances program. The collaborative members are the same and National Grid

leverages ENERGY STAR® branding. Additionally, there are large numbers of 

overlapping retailers that carry and promote products, lighting and electronics. Also, 

both the Lighting and Products programs use a common outreach and marketing 

vendor, as well as a shared incentive processing vendor, resulting in streamlined 

administrative and marketing costs.

These vendors are included in the 2012 list of all vendors and participating agencies 

and not-for-profit organizations in Appendix A.

b. ENERGY STAR® Appliances (Electric Only)

This program is part of a regional, joint effort by Program Administrators and energy 

efficiency organizations to encourage the purchase of ENERGY STAR® qualified major 

appliances and electronics, which include, but are not limited to, refrigerators, freezers, 

monitors, room air cleaners and televisions. The program includes rebates, buy-downs, 

instant rebates and promotions.

Delivery

Manufacturers build their products to meet or exceed energy efficiency performance 

specifications established by the ENERGY STAR® label. Together with manufacturers, 

local retailers, CEE and EPA, National Grid works to help identify and promote the 

purchase of these high efficiency appliances to its customers.

The program is managed and marketed in conjunction with the ENERGY STAR®

Lighting program. National Grid can achieve greater efficiencies in marketing and 
11

outreach by overlapping participating retailers and outreach vendors. The program 

partners with other utilities in the region to create economies of scale.

In coordination with others, National Grid provides retailer training, advertising, 

education, codes and standards review and advocacy, and manufacturer labeling.

The names and locations of all of the vendors and contractors involved with these 

efforts are included in Appendix A. The names and locations of participating retail 

stores are not included because analysis indicates that no additional Full Time 

Equivalent (FTE) employment at retail outlets can be attributed to these efforts.

c. ENERGY STAR® HVAC Program (Gas and Electric)

In 2012, National Grid continued to work on integrating heating and cooling programs in 

order to provide a seamless customer experience that allows for comprehensive energy 

efficiency home improvements. The HVAC Program is a combination of the Electric 

HVAC and the High-Efficiency Heating, Water, Heating and Controls (HEHE) Programs. 

The program offers equipment as well as quality installation services and duct sealing.

The purpose of the program s to make customers and contractors aware of the benefits 

of high-efficiency heating, water heating, cooling, and system controls and to facilitate 

the purchase of efficient equipment by offering rebates to offset the premium 

equipmentʼs higher cost. The program offers an array of rebates including oil heating 

systems with electronic commutated motors (ECMs). Rebates are tiered to promote the 

most efficient units in the high efficiency category.

Delivery

Installation contractors are the primary program delivery mechanism. Contractor training 

and outreach was offered in 2012 with the joint purpose of broadening contractor skills 

and promoting the program. Proper installation, system sizing, and code requirements 

were emphasized at training along with offering comprehensive services to customers.

An external rebate processing vendor is used by the program, resulting in lower 

administrative costs. The program also established a reservation system for heating 

equipment to obtain a rebate. Customers can reserve a heating equipment rebate, 

contact their local installer for services, and then submit their rebate application.

Many of the local installer companies listed in Appendix A performed these services for 

customers receiving rebates.
12

B. Commercial and Industrial Programs

National Gridʼs Rhode Island 2012 Commercial & Industrial (C&I) energy efficiency 

programs consisted of three prime programs in the C&I sector that addressed the 

Companyʼs commercial and industrial customer needs:

 The Large Commercial Retrofit Program focused on addressing equipment and 

energy systems that provided electric and gas energy efficiencies in existing 

facilities; 

 The Large Commercial and Industrial New Construction Program was aimed at 

time dependent mechanical and electrical or thermal systems replacement, or 

equipment purchased for new construction or major renovation for electric and 

gas measures, and;

 The Small Business Program targeted customers with 200 KW or less billing 

demand or 483,000 kWhs through a turnkey delivery model that integrated both 

gas and electric energy efficiency measures in installations. National Grid 

provided 70% of the costs associated with the installation of these measures.

The Large Commercial Retrofit and Large Commercial and Industrial New Construction 

programs are described in detail starting below. The Small Business Program is 

described in the last part of this section. 

1. Large Commercial Retrofit Program

The Large Commercial Retrofit Program targets existing facilities and energy savings 

incentives to developers, customers, manufacturers, vendors and design professionals. 

Eligibility is determined by the presence of a non-residential natural gas or electric 

account that contributes to the energy efficiency charge and will realize energy savings 

as a result of the project. 

The Retrofit Program educates and raises awareness of the benefits of energy 

efficiency through investing in energy efficient equipment today to save significant 

energy dollars in the future. The projects use the customerʼs existing facility conditions 

as a baseline and incentives are paid for projects that increase the operating efficiency 

of the facility. 

The Retrofit Program provides technical consulting to identify better practices and 

efficiency improvement opportunities as well as incentives for the installation of highperformance mechanical, electrical and thermal energy equipment and systems. 

Energy efficiency measures which are eligible for incentives include (but are not limited 

to): lighting fixtures and controls, gas burner controls, steam traps, energy management 
13

systems, programmable thermostats, variable speed drives, refrigeration, industrial 

process, compressed air, ventilation systems and circulation controls/process cooling.

2. Large Commercial New Construction Program

The Large Commercial New Construction Program targeted new construction, major 

renovations, remodeling and replacement of equipment that had reached the end of its 

useful life. Program implementation strategies included technical assistance and 

financial incentives to developers, customers, manufacturers, vendors and design 

professionals. Customer eligibility was determined by the presence of a non-residential 

natural gas or electric account that contributes to the energy-efficiency charge a would 

realize energy savings as a result of the project. 

Large Commercial Retrofit and Large Commercial New Construction Programs Delivery

Customers interested in either the Large Commercial Retrofit or Large Commercial New 

Construction programs began with the customer contacting or a proactive outreach by 

National Grid staff through either the Inside Sales group, a dedicated account executive 

or a third party vendor. The customer opportunity was qualified and passed along to the 

appropriate party. 

If the energy efficiency opportunity was simply to apply for a prescriptive incentive for 

better performing equipment, the customer submitted application information and the 

incentive was processed. 

For more complex projects where the energy efficiency opportunity was deeper, the 

next step in the process for participating was through the custom path. This path was 

often based on a technical assistance study that featured high performance equipment 

and systems analysis that integrated both gas and electric energy efficiency solutions 

that lead to better building practices. The technical assistance work may have involved 

a National Grid Technical Representative, one of its qualified architectural and 

engineering firms, or a National Grid Account Manager and/or RISE Engineering. 

If an engineering study was required to identify the technical and achievable potential in 

a customerʼs facility for gas and electric energy efficiency measures, the customer was 

provided with a list of engineering firms that was qualified to provide this service. 

National Grid would provide co pay funding for the engineering study. If an energy 

assessment or walk through was all that was needed to identify energy savings 

opportunities, National Grid would provide that service at no cost to the customer.

Additional engineering services provided at no cost to the customer included a custom 

assessment, which included identifying some custom measures including savings and 

incentive calculations and a custom review of an engineering study. 
14

Once the engineering work was completed the study often identified deep custom 

measures and energy systems reduction opportunities. The customer signed an 

agreement with National Grid to complete the installations.

Once the work was completed, the customer contacted their Account Manager and the 

process continued with a post installation inspection. Then invoices were submitted, all 

information from the transaction was collected and entered into the Companyʼs work 

management system, and the remaining paperwork was completed. Upon completing 

these steps, the customer received their incentive.

As can be seen from the system overview above, delivery of Commercial and Industrial 

Programs involved hundreds of small and large contractors, the vast majority of whom 

have a physical presence in Rhode Island. These companies include electrical 

contractors, HVAC/R companies, weatherization firms, engineering and design 

consultants, rebate processers and more. The names and locations of all of these 

valuable contract partners are in Appendix A.

Incentives

In 2012, National Grid offered integrated gas and electric energy efficient solutions and 

incentives to the customer. All projects were presented to customers as a single 

package of measures with a single incentive offer, allowing for a simple process for 

customers, thereby increasing participation. Through the Retrofit Program or the New 

Construction Program, customers received financial incentives either prescriptively or 

through the custom approach depending on the project scope.

Incentivized Services Available for both Retrofit and New Construction Customers: 

A. Technical Assistance Services: 

Customers planning new construction/major retrofit projects were offered technical 

assistance to help them understand the benefits of efficient design and the use of 

energy-efficient engineering practices. If the customer was interested, the technical 

assistance included identifying and analyzing potential efficiency opportunities. Once 

these opportunities were identified and deemed cost effective, financial incentives were 

applied that covered the incremental cost of investing in the higher efficiency version of

the installation. 

In 2012, the National Gridʼs Account Executives and Technical Representatives 

assisted customers in identifying energy efficiency opportunities. In addition, vendors 

were available to provide energy assessments, custom assessments and scoping 

studies to help identify opportunities at no charge to the customer. Where these 

assessments determined that a more detailed analysis was needed, this was provided 

through a formal Technical Assistance (TA) study. 
15

A variety of expert vendors were contracted to provide services through this program, 

and the names and locations of all of them can be found in the comprehensive vendor 

list contained in Appendix A.

In order to avoid duplication and delays, National Grid offered TA services that were

integrated with the customerʼs own design team where this was an option. The TA 

studies covered all gas and electric opportunities that supported best practices in 

building design, and considered energy efficient measure identification, equipment 

metering or monitoring, improved technical design solutions, customer presentations, 

and design and construction assistance.

TA provided customers and their design professionals with detailed engineering studies 

that identified alternative energy systems that support lower operating costs in the 

buildings and the operational benefits that come from this selection. The costs of these 

energy efficiency studies were usually shared 50% with customers. 

The program used current RI energy code, IECC 2009, as a baseline for savings 

because customers are required to meet this at a minimum. Energy efficiency 

measures which were eligible for incentives included premium efficiency lighting and 

controls, variable speed drives, heating, ventilating and air conditioning systems 

(HVAC), efficient boiler and domestic hot water systems, heat recovery systems, digital 

energy management systems, process efficiency improvement projects, refrigeration, 

compressed air, combined heat and power, and any other cost effective improvements.

B. Efficient Lighting:

The Company offered prescriptive incentives to support the promotion of the most 

energy efficient lighting equipment in new construction, major renovation, remodeling 

and replacement of equipment. Through the Retrofit and New Construction Programs, 

National Grid promoted high performance lighting practices and incentives that 

addressed the opportunity for customers to select better performing luminaries, controls 

for lamps, and ballasts combinations for their buildings that both improved the visual 

environment in their buildings and reduced energy costs. 

C. Variable Frequency Drives: 

National Grid promoted Variable Frequency Drives (VFDs) incentives in the RI Retrofit 

and New Construction Programs. The company offered a prescriptive retrofit incentive 

for most HVAC-related fan and pump motors. This program targeted facilities with older 

motors that are not inverter-duty rated, and therefore could not use VFDs. For 

customers that were unable to retrofit an existing motor, the combination incentive 

offered additional money to offset the cost of replacing the existing motor with a new 

NEMA premium motor. In addition to the prescriptive incentive available to all Large 

C&I customers, the Company expanded Project Expeditor services to include VFD and 
16

motor installations as a turnkey measure offered to large C & I and small business 

customers. 

Prescriptive Incentives Uniquely Available to Retrofit Customers:

Standardized prescriptive incentives for high efficiency equipment and systems were 

offered to Retrofit customers on a per unit basis. 

Pre-Rinse Spray Valve: National Grid promoted high efficiency pre-rinse spray valves in 

the Retrofit Program. There were two paths for this offering: 1) National Grid provided 

and installed a high efficiency pre-rinse spray valve at no cost to the customer; or 2) the 

customer purchased and installed a high efficiency pre-rinse spray valve and received a 

$25 incentive. 

Gas Heating Controls: National Grid promoted high efficiency gas heating controls in 

the Retrofit Program. The Company supported single and multi-stage boiler outdoor 

temperature reset controls in addition to 7-day programmable thermostats.

Refrigeration: Some refrigeration equipment was replaced through the Retrofit 

Program. These replacements required preapproval before the equipment was 

replaced. 

Steam Traps: The Company promoted failed steam trap replacement through the 

Retrofit Program. The Program provided a prescriptive incentive that gave the customer 

access to incentives for pro-actively managing and repairing traps in their facilities. In 

2012, there was a limit of 10 prescriptive steam trap incentives per customer. The goal 

of this cap was to encourage the customer to follow the more comprehensive method of 

engaging with the Company in a cost shared Steam Trap survey. This survey identified 

all traps and steam system improvements at the customer site. The customer was 

eligible to have 50% of the cost shared with the Company initially. The customer was 

incentivized up to 100% of the survey costs provided they committed to implementing at 

least 50% of identified measures from the survey. 

Energy Management System (EMS): National Grid promoted the installation and 

expansion of Energy Management Systems (EMS) through the Retrofit Program. EMS 

systems enable energy conserving strategies for HVAC equipment such as 7-day 

scheduling, optimal start/stop, night setback, DDC temperature control, chilled water 

reset, and enthalpy economizing. In order to increase participation, the company 

provided training to controls contractors and vendors to help them understand which 

EMS components were eligible for an incentive, as well as show them how to complete 

and submit incentive applications.
17

Custom Incentives Available to Retrofit Customers:

Custom incentives were offered for any qualifying cost-effective efficiency opportunity, 

based on the unique energy savings and cost criteria of a project. These incentives 

included projects that were outside the scope of standard prescriptive equipment and 

offered the opportunity to identify deeper energy savings.

In general, incentives for Retrofit projects were designed to cover up to 50% of the total 

project cost to move to premium efficiency including labor and equipment, or to buy 

down the cost of equipment or systems to the customer to a one year payback, 

whichever is less. 

Other custom incentives were offered on specific initiatives that are listed, but not 

described in detail, below. They included:

 Multi-year Strategic Energy Management Planning

 Combined Heat and Power

 Target Marketing

 Road map to Deeper Energy Savings from Existing Buildings

 Manufacturing Initiative

 Whole Building Assessment

 Financing Initiative

 Solid State Street Lighting

 Multifamily High-Rise Initiative Targeting Gas Energy Efficiency

 High Performance Commercial Lighting Design/Design Lights. TM Consortium

Prescriptive Incentives Uniquely Available to New Construction Customers:

Prescriptive incentives were standardized in terms of incentive level and minimum 

efficiency criteria. They addressed specific equipment measures like lighting, DHW, 

compressed air, and HVAC. Prescriptive incentives for high efficiency equipment and 

systems were offered to customers on a per unit basis. All prescriptive forms used 

common branding, format, look and feel and incentives were generally designed to be 

presented in a consistent format.

The Large Commercial New Construction Program prescriptive measures and incentive 

offerings covered the following measures:

Prescriptive Gas Space and Water Heating: National Grid promoted high gas efficiency 

space and water heating equipment in the New Construction Program. This included 

supporting such measures as hi efficiency boilers and hot water equipment. 

Prescriptive Commercial Kitchen: National Grid promoted high efficiency gas kitchen 

equipment in the New Construction Program. Incentives were available for combination 
18

ovens, rack ovens, conveyer ovens, fryers, convection oven, steamers, griddles, and 

pre-rinse spray valves. In 2012, National Grid also supported upgrading of electric 

kitchen equipment. 

Prescriptive Motor Incentive: The New Construction Program customers were eligible 

for motor incentives as part of the Retrofit VFD/Motor combination incentive. 

Prescriptive Small HVAC Incentive: National Grid continued to support the Cool Choice 

program, a regional program that focuses on promoting the installation of energy 

efficient unitary HVAC equipment through the New Construction Program. The program 

featured consistent efficiency incentives revised to follow the international Consortium of 

Energy Efficiency Tier 2 specifications for >5.4 Ton to <63 Ton units. Incentives were 

offered for dual enthalpy economizer controls, demand control ventilation, and 

electronically commutated motors (ECM fan motors) in packaged air conditioners and 

gas furnaces. 

Prescriptive Chiller Incentive: National Grid promoted high efficiency chillers through 

the New Construction Program. The prescriptive incentive was available for single nonprocess chiller installations. Process cooling chillers and multiple chiller installations 

were handled as a custom incentive.

Custom Incentives 

For Large Commercial New Construction customers, custom incentives were offered for 

any qualifying cost-effective efficiency opportunity, based on the unique energy savings 

and cost criteria of a project. These included incentives for projects that were outside 

the scope of standard prescriptive equipment.

In general, incentives for large commercial new construction projects were designed to 

cover up to 75% of the incremental cost between standard and premium efficiency or to 

buy down the cost of equipment to the customer to a 1-year payback, whichever is less. 

In addition to the Prescriptive and Custom incentive programs, the Large Commercial 

New Construction Program supported a variety of initiatives, which are listed (but not 

described in detail) below.

 Building Codes, Federal and State Standards

 Advanced Buildings, LEED and Sustainable Design

 High Performance Schools

 Building Operator Certification Training

 Improve efficiency in tenant spaces with Office of the Future (OTF)

 Commissioning
19

3. Small Business Program

The Small Business Program provided turnkey services to commercial and industrial 

customers with an average monthly demand of less than or equal to 200 kW or annual 

energy use up to 483,000 kHz. 

National Grid has delivered this Small Business Program for more than two decades 

through a local vendor (“Regional Program Administrator” or “RPA”), responsible for 

program management, data entry, and quality control. 

The RPA is located in Rhode Island, employing local staff, local electricians, and energy 

efficiency lighting materials procured through a competitive bid process. Customers 

served by natural gas were also eligible for direct installation of natural gas energy 

conservation measures. 

Delivery of these services involved an extensive network of contractors, the vast 

majority of whom are either Rhode Island companies, or have a physical presence in 

Rhode Island. The names and locations of all of these companies can be found in 

Appendix A.

Customers were provided turnkey services consisting of:

• Energy audit;

• Direct installation of measures;

• National Grid incentive contribution of 70% of the total project cost;

• On-bill repayment option for customersʼ share of the project costs, either over

24 months at interest free or lump sum payment with a 15% discount, resulting

 in most customersʼ projects having a positive cash flow when they chose the 24

 month repayment option; 

• Cost-effective “custom.” electric and gas measures;

• Time dependent opportunities such as replacing roof top HVAC units and 

heating systems;

• Participation in residential programs where the building owner may have both 

commercial and residential properties in the building; 

• Installation of energy efficient fluorescent ballasts, lamps, and fixtures;

• Hard-wired and screw-in compact fluorescent systems;

• LED lighting;

• Occupancy sensors and controls;

• Energy management systems; 

• Thermostats;

• Insulation;

• Hot water resets;

• Low flow pre-rinse spray valves;
20

• Refrigeration measures such as evaporator fan controls, efficient evaporator fan 

motors, automatic door closers and door heater control devices for walk-in 

coolers;

• Boiler reset controls (single stage); and,

• Pipe insulation.

 
21

IV. Findings: Review of 2012 Energy Efficiency FTEs

A. Overview of FTE Totals: All Programs

As seen in the table on the next page, the NECEC Institute research team (NECEC) 

found that at least 528.71 direct Full-Time Equivalent (FTE) workers were supported by 

energy efficiency programs in Rhode Island in 2012. 

The remainder of this section describes the distribution of these direct FTE workers to 

specific programs. The programs themselves are described in detail in Section III.

In keeping with the organization of the table, this section describes findings and 

methodologies for:

 Electric Programs

 Gas Programs

 National Grid EE Staffing

 WAP/LIHEAP-funded Low Income Program

Within the Electric and Gas Program sections, the findings are discussed under 

narrower program headings related to Commercial and Industrial Programs, Residential 

Low-Income Programs, and Residential Non-Low Income Programs.

B. Electric Programs

1. Total all Electric Programs

NECEC found that 304.34 direct FTEs in Rhode Island in 2012 were supported by 

Electric Programs, including:

185.48 in Commercial and Industrial Programs

20.51 in Residential Low-Income Programs

98.35 in Residential Non-Low Income Programs

A wide range of contractors and workers were needed to implement the 2012 energy 

efficiency programs. Although installation of measures was at the heat of the program 

(requiring the skills of auditors, electricians, plumbers, HVAC techs, weatherization 

workers, and related trades and professions), the programs also engaged the expertise 

of trainers and educators, marketing professionals, engineers and project design 

specialists, rebate processors, and more. Finally, these energy efficiency workers were 

supported by customer support, administrative, finance, IT, and management staff.
22

Direct Full-Time Equivalent (FTE) Employment Supported by Energy Efficiency 

Programs in Rhode Island in 2012 (Source: NECEC Institute)

PROGRAMS Total FTEs

Electric Programs

 Commercial and Industrial

 Large Commercial New Construction

 Large Commercial Retrofit

 Small Business Program

 Other

185.48

 Residential Low-Income

 Single Family - Low Income Services

20.51

 Residential Non-Low Income

 Residential New Construction

 EnergyWise Program

 ENERGYSTAR® Programs

 Other

98.35

Gas Programs

 Commercial and Industrial

 Large Commercial Retrofit

 Large Commercial New Construction

 Small Business Program

 Other

65.38

 Residential Low-Income

 Single Family Low-Income Services

14.97

 Residential Non-Low Income

 EnergyWise Program

 ENERGYSTAR® Programs

 Other

85.42

National Grid EE Staffing 35.50

WAP/LIHEAP Low Income Funded 23.10

Total all 2012 Rhode Island FTEs 528.71
23

2. Commercial and Industrial FTE Subtotals

The NECEC team found that 185.48 FTEs were supported in 2012 by the Commercial 

and Industrial Electric Programs, including:

75.9 FTEs were involved in planning and installing Lighting measures

102.6 FTEs were involved in installing Non-Lighting measures

6.98 FTEs were supported by remaining programs and initiatives

NECEC examined data from the following Commercial and Industrial Electric Programs 

to arrive at a 2012 direct FTE count:

 Large Commercial New Construction

 Large Commercial Retrofit

 Small Business Direct Install

 Community Based Initiatives

 Comprehensive Marketing

All of these programs were delivered through an extensive network of contracted 

experts and installers, and all of them are described in detail in Section III. The names 

of these contractors are incorporated into the list of all 2012 vendors and program 

participants in Appendix A.

3. Residential Non-Low Income Programs Subtotal Findings

NECEC examined data from the Residential Non-Low Income Programs listed below to 

arrive at a 2012 direct FTE count. These programs, and their delivery systems, are 

described in Section III. 

Using methodologies described in the Methodology section, NECEC found that 98.35 

FTEs were supported in 2012 by Residential Non-Low Income Programs, including:

EnergyWise Program (Single & Multi-Family) 70.67 FTEs

Residential New Construction 6.00 FTEs

Other Programs 17.68 FTEs

ENERGYSTAR® Programs 4.00 FTEs

4. Low-Income Program Subtotal: Findings

Rhode Islandʼs low-income program and its service delivery system through the State of 

Rhode Island (contractor to National Grid) and a network of Community Action Program 

(CAP) agencies and subcontractors is described in Section III. The name and locations 

of all low-income program subcontractors can be found in Appendix A. 
24

Using the method described in the Methodology section, we confirmed that 20.51 FTEs 

were supported by that portion of the low-income residential (electric) program in Rhode 

Island in 2012 that was supported by National Grid funding. The portion of the lowincome program supported by federal government funds is accounted for in a separate 

section, below. 

5. Findings: Residential “Other” Program Areas

The Non-Low Income Residential programs within the Electric Program also included 

some program investments in Energy Efficiency Educational Programs, EERMC 

Residential, Residential Behavior Pilots, Residential Products Pilots, Residential 

Community Based Initiatives, and Residential Comprehensive Marketing.

Using year-to-date expenditures from National Gridʼs Preliminary 4th Quarter Results 

Report from February 14, 2013, we estimated that at least $1,768,100 was related to 

these efforts. The NECEC Team found that 17.68 additional FTEs were supported by 

the 2012 Residential Electric Energy Efficiency Programs.

C. Gas Programs

1. Total of all Gas Programs

NECEC found that 165.77 direct FTEs in Rhode Island in 2012 were supported by Gas 

Programs. The table below indicates the distribution of FTEs to different residential and 

commercial and industrial programs. A description of all programs can be found in 

Section III.

The names and locations of all contractors involved in, and/or trained by, the Gas 

Programs, can be found in the comprehensive list in Appendix A.

Because several of the programs below served both gas and electric customers, there 

is some duplication with the program descriptions from the Electric Programs

The distribution of 2012 FTEs supported by Gas Programs was found to be:

65.38 in Commercial and Industrial Programs

 Large Commercial Retrofit

 Large Commercial New Construction

 Small Business Program

14.97 in Residential Low-Income Programs

85.42 in Residential Non-Low Income Programs

 EnergyWise (Single Family and Multi-Family)

 ENERGY STAR® HVAC Program
25

2. Commercial and Industrial FTE Findings

The NECEC team found that 65.38 FTEs were supported in 2012 by the Commercial 

and Industrial Gas Programs, including:

22.00 FTEs supported by the Large Commercial Retrofit Program

18.00 FTEs supported by the Large Commercial New Construction Program

25.38 FTEs supported by the Small Business Program

All of these programs were delivered through an extensive network of contracted 

experts and installers, the names of whom have been incorporated into the list of all 

2012 vendors and program participants in Appendix A.

3. Residential Non-Low Income Programs Subtotal Findings

Using the methodologies described in the Methodology section, NECEC found that 

85.42 FTEs were supported in 2012 by Residential Non-Low Income Programs, 

including:

EnergyWise Program (Single & Multi-Family): 47.68 FTEs

ENERGY STAR.® HVAC: 34.93 FTEs

4. Residential Low Income Program Subtotal (Ratepayer funded)

Rhode Islandʼs low-income program and its service delivery system through the State of 

Rhode Island (contractor to National Grid) and a network of Community Action Program 

(CAP) agencies and subcontractors is described in Section III. The names and 

locations of all low-income program subcontractors are in Appendix A. As noted in the 

description, the low-income program is funded by both government funds and National 

Grid funds. 

Using the method described in the methodology section, we confirmed that 14.97 FTEs 

were supported specifically by the low income program (gas) in Rhode Island in 2012, 

exclusive of selected federal government funds.

5. Residential Non-Low Income Gas FTEs from programs other than EnergyWise

and ENERGY STAR.

® HVAC.

The Non-Low Income Residential programs within the Gas Programs included some 

program investments in Pilot Programs, Comprehensive Marketing and other activities. 

Using year-to-date expenditures from National Gridʼs Preliminary 4th Quarter Results 

Report from February 14, 2013, we estimated that at least $281,000 was related to 

these efforts, supporting 2.81 FTEs.
26

C. Low Income Program Findings and Methods: Federal Funding Only

Rhode Islandʼs low-income program and its service delivery system through the State of 

Rhode Island (contractor to National Grid) and a network of Community Action Program 

(CAP) agencies is described in Section III. 

This program receives funding from sources beyond National Grid and the federal 

Weatherization Assistance Program (WAP). In 2012, funds also came from the Low 

Income Heating Assistance Program (LIHEAP), and the American Recovery and 

Reinvestment Act (ARRA). 

To determine FTEs supported specifically by these funding sources, we received direct 

assistance from the State of Rhode Island, and the CAP agencies. Payroll and other 

records kept by these agencies allowed them to provide us with an accurate account of 

hours worked, allowing us to generate an FTE count using the same calculations of an 

average work hour used in the other FTE assessments throughout the study.

From these records, we confirmed that 23.10 FTEs in the low-income program were 

supported specifically from selected federal government funds.

E. National Grid Staff Serving Rhode Island Energy Efficiency Programs

1. Methodology

The assessment of direct National Grid FTEs committed to Rhode Island energy 

efficiency programs in 2012 was carried out through direct reporting based on time 

accounted to Rhode Island energy efficiency programs in National Gridʼs internal 

processes. Information from National Grid records was made available to the NECEC 

Institute research team upon request.

We did not make an effort to assign the identified National Grid staff people to individual 

electric, gas, residential and/or commercial and industrial programs. We did analyze the 

FTE counts in each of the Rhode Island programs in our study to assure that the work of 

National Grid staff was not already accounted for in any of the FTE counts of the 

individual programs. 

2. Findings

In 2012, National Grid had sixty (60) individual staff people devoting at least 15% of 

their time to energy efficiency program in Rhode Island. 34 of these individuals (57%) 

were physically located in Rhode Island. These 60 staff people devoted total work 

hours resulting in 35.5 Full Time Equivalent (FTE) workers. 
27

3. National Grid EE Staff Distribution and Activities

a. Customer and Business Strategy

Of National Gridʼs 2012 Rhode Island FTEs, 11.9 were devoted to the activity of 

Customer and Business Strategy for serving the energy efficiency (EE) needs of Rhode 

Island customers. The FTEs serving this need were responsible for:

 Preparing strategy for residential and commercial EE programs;

 Carrying out planning, evaluation, measurement and verification;

 Identifying, researching and deploying new EE technologies/strategies;

 Developing community and business partnerships to promote EE;

 Carrying out outreach activities to the EE community, including customers,

stakeholders, businesses and regulators.

Of the 11.9 FTEs in this area, 7.63 were attributed to a group of nine National Grid staff 

people in the “Rhode Island Program Strategy” team, each of whom devoted more than 

70% of their time in 2012 to energy efficiency program delivery and support for Rhode 

Island customers.

b. Marketing and Customer Experience

Marketing and Customer Experience programs and activities supported 1.7 of National 

Gridʼs 2012 Rhode Island FTEs These individuals were engaged in managing and 

delivering residential, commercial and statewide energy efficiency marketing 

campaigns, including EE events throughout the state, websites, and social media 

promotion. The people contributing work hours to the total of 1.7 FTEs also supported 

research efforts aimed at developing customer targeting strategies.

c. Sales and Program Operations

The largest group of National Grid staff serving Rhode Island energy efficiency 

programs in 2012 (19.0 FTEs) was in Sales and Program Operations. Staff people 

involved with this activity were largely responsible for deliver energy efficiency savings 

goals and managing programs. The team includes sales representatives, technical 

experts and engineers, residential and commercial program managers, vendor 

managers, account developers, and C&I sales processors. They developed commercial 

relationships with large and medium sized businesses, responded to inquiries for 

assistance, and expedited customer projects. The team also provided technical 

expertise and engineering for custom C&I projects. They also manage the residential 

and commercial programs including managing vendors.
28

d. Customer and Market Analytics

Customer and Market Analytics work contributed 2.9 FTEs to the 2012 energy efficiency 

effort. This team managed and analyzed customer data related to energy efficiency and 

managed information technology that supported energy efficiency efforts. People 

contributing to these FTEs also provided accounting support and developed customer 

and sales forecasts. 

e. Jurisdiction

The Jurisdictional team provides a direct connection between regulatory and community 

priorities and National Grid, and coordinated activities with cities, towns and key 

accounts. The team directed the equivalent of 1 FTE to energy efficiency initiatives.

Section V. Methodologies

The NECEC Institute research team used four different methods to accurately assess 

the number of Full-Time Equivalent (FTE) workers supported by different energy 

efficiency programs in Rhode Island in 2012.

Method One: Direct reporting from employers 

This method was used to calculate FTEs at National Grid and FTEs related to 

low-income program work funded directly by federal programs, including the 

American Recovery and Reinvestment Act (ARRA) and the Low-Income Heating 

Assistance Program (LIHEAP). 

In addition, the research team received information about direct FTE estimates in

2012 from the firm of Rise Engineering which were used as a cross check and 

addition to the methods below.

Method Two: RS Means labor time estimates + adjusted multiplier

This method was used to calculate FTEs from the following programs:

• Residential Non-Low Income EnergyWise Program

• Residential Low-Income Program (excluding federal funded only)

• Residential ENERGYSTAR Programs

• Residential New Construction Program

• Commercial and Industrial Programs designated “Lighting”

Method Three: Variation for C/I “Electric Non-Lighting” Work

Method Four: Estimate based on 1 FTE per $100,000 spent

This method was used to calculate FTEs for community-based programs, pilot 

programs, comprehensive marketing programs, and the paid consultant portion 

of the EERMC program. 
29

Each of these methods is described below.

A. Direct reporting from employers

1. National Grid Energy Efficiency Staffing

National Grid tracks staff labor hours by individual name and by program. The reported 

total of partial FTEs worked by many different staff people allows for a calculation of 

total FTEs by all staff toward energy efficiency programs. 

2. Low-Income Program Work (federal funding portion only)

The State of Rhode Island provided direct information from pay records kept as part of 

required record keeping to receive federal funding under the American Recovery and 

Reinvestment Act (ARRA). These records allow for calculation of total hours worked, 

and thus total FTEs supported.

B. RS Means labor time estimates + adjusted multipliers

Step One: National Grid and/or a lead vendor provided the NECEC Team with a 

comprehensive list of the number/type of energy efficiency measures installed in the 

noted program.

Step Two: RS MEANS Online 2013 (Providence local) was researched to identify the 

hours necessary to install the specific measure(s)installed through the noted program.

Step Three: Where there was not an exact match of RS MEANS information to 

National Grid energy efficiency measure, averages of labor time for the closest matches 

were developed for that specific measure with the assistance of experienced 

professionals.

Step Four: On the recommendation of experts consulted, the NECEC Team increased 

the hours identified through RS MEANS by an agreed upon multiplier to account for two 

additional time requirements not sufficiently captured by RS MEANS installation times:

a. Additional time to cover company office labor, including design, 

administrative and management time;

b. Additional time to cover activities associated with the primary task of 

installing the specific measure. This included tasks such as moving 

equipment and furniture, talking with tenants to explain the procedures, 

disposal of the old items being replaced, and other associated activities.
30

Step Five: Once the primary and associated times had been calculated for each 

measure, then the sum for all of the hours for installing energy efficiency measures was 

calculated.

Step Six: The sum of the total hours for gas energy efficiency measures was then 

divided by the number of hours available for working – 1575 hours per year. The 1575 

number was calculated by deducting weekends, holidays, vacation days, sick days, and 

weather, etc. interruptions, from 365 days per year.

The sum of total hours to install energy efficiency measures was divided by 1575 

available hours per year to produce the total estimated number of energy efficiency 

measure FTEs. 

Step Seven: Resulting FTE estimate tables are cross-checked by research team for 

reliability and to identify any FTE estimates that seem questionable.

C. Variation for C/I “Electric Non-Lighting” Work

1. Findings and Methods: FTE Counts Done by “Lighting” and “Non-Lighting”

To arrive at an FTE estimate for the Commercial and Industrial Electric Programs we 

requested data from National Grid on the number and types of all installed measures 

across all Commercial and Industrial Electric Programs performed in 2012.

It is important to note that we did not disaggregate data about installed measures into its 

component programs. Therefore, we did not generate separate counts for Large 

Commercial New Construction, Large Commercial Retrofit, and Small Business 

Programs.

Instead, after an analysis of data received, we carried out two different kinds of analysis 

– one regarding lighting measures in the Electric C/I, and one regarding non-lighting 

measures. 

For lighting measures, we found that our “RS MEANS plus multiplier” was appropriate 

and accurate. For “Non-Lighting” measure design and installation work, however, a 

method variation was required to accurately capture FTEs.

2. C/I Non-Lighting Measures Methodology Variation

Step One: National Grid provided the NECEC a list of the number and type of nonlighting electric measures (NLEM) installed in the 2012 Program, as mentioned above.

Step Two: Using additional National Grid data the team developed estimated total 

project costs for each measure on the National Grid measures installed list.
31

Step Three: NECEC solicited the participation of two contractors with experience in 

Commercial and Industrial energy efficiency electrical projects. With their assistance, 

we arrived at a reliable determination that the average labor cost (installer, 

management, and administrative) can be assessed for the purposes of FTE estimation 

at 25% of a NLEM project. In addition, many projects require engineering support 

ranging from 5-10% of total costs, thus an additional 7.5% was added to the labor cost 

of the projects resulting in a labor rate of 32.5% of total project costs.

Step Four: The estimated total project costs for each measure on the National Grid 

measures installed list was multiplied by 32.5% to produce the total labor cost for each 

set of measures. 

Step Five: Estimated labor hours for each measure on the National Grid measures 

installed list was calculated by dividing the total cost of the measure projects by an 

hourly rate of $45, the blended hourly rate for NLEM projects determined through 

consultation with two experienced contractors.

 

Step Six: The number of hours for each measure on the National Grid measures 

installed list was then divided by 1575 hours (the total number of work hours in a year) 

to produce the FTE per unit factor for each measure. 

Step Seven: The FTE per unit factor was multiplied times the quantity of NLEMs for 

each measure sector to produce the number of FTEs for that sector.

Step Eight: The FTEs for each NLEM measure were summed to produce the total 

estimated FTEs for all NLEMs. 

D. FTE Estimates based on 1 FTE per $100,000 of program expenditure

This method was used to assess 2012 FTEs in the following programs:

• Community-Based Initiatives

• EERMC (consultant services)

• Comprehensive Marketing

• Behavior Pilot Programs

• EE Educational Programs

Dollar amounts for 2012 were derived from “Table 1: Summary of 2012 Target and 

Preliminary 4th Quarter Results” (National Grid, December 14, 2012)
32

APPENDIX A

LIST OF CONTRACTORS AND SUBCONTRACTORS INVOLVED IN 2012 RHODE 

ISLAND ENERGY EFFICIENCY PROGRAMS (INCLUDES BOTH COMPANIES AND 

AGENCIES PERFORMING WORK AND THOSE RECEIVING TRAINING AND/OR 

OTHER FORMS OF ASSISTANCE)

This list is organized first by state (alphabetically), and then alphabetically by company 

name. To find the Rhode Island companies, move the first appearance of “RI” in the far 

right column.

Of the 598 companies, agencies and not-for-profit organizations listed here, 424 (71%) 

are either headquartered in Rhode Island, or have a physical presence in Rhode Island. 

The list includes contractors and subcontractors performing work directly for National 

Grid Energy Efficiency programs in 2012. It also includes contractors performing work 

for RI customers who received energy efficiency incentives rebates, for example HVAC 

contractors who installed efficient equipment. It also includes the Community Action 

Program agencies and their subcontractors involved with the delivery of the low-income 

program, whether under National Grid funding or WAP/LIHEAP/ARRA funding.

If we have left any companies off of this list, incorrectly named a company, or listed it 

under an incorrect location, please contact the NECEC Institute Workforce Development 

team by email (kevinldoyle@gmail.com).

BT Ins Santa Clara CA

FTS Lighting Orange CA

Interviewing Service of America Van Nuys CA

Noribachi Corporation Hawthorne CA

West Coast Lighting & Energy Lake Elsinore CA

E Source Companies Boulder CO

Competitive Resources Yalesville CT

Cutter Enterprises LLC Tolland CT

DDLC Energy New London CT

ICON International Stamford CT

KBE Building Corporation Farmington CT

Lantern Energy LLC Norwich CT

Lightstat Pleasant Valley CT

Steven Winter Associates Norwalk CT

Thames Valley Vinnelson Co Groton CT

Alliance to Save Energy Washington DC

American Council for an Energy-Efficient Economy Washington DC

Einhorn Yaffee Prescott Architecture Washington DC

Energy Source Miami FL

J L Roth and Associates Palm Harbor FL

Pro Unlimited Boca Raton FL

Enercon Kennesaw GA

American Energy Solutions Leawood KS

A&M Compressed Air Products Uxbridge MA

ACTION, Inc. Fall River MA
33

Advantage Weatherization Quincy MA

Air Energy South Easton MA

Alternative Creative Energy & HVAC Blackstone MA

Ameresco Framingham MA

American Green Building Services Dedham MA

American Refrigeration Company Andover MA

Andelman and Lelek Engineering Norwood MA

Anderson Mechanical LLC North Grafton MA

Anthony F. Vieira III Heating and Air Conditioning Attleboro MA

Applied Energy Engineering & Commissioning Manchester MA

Applied Proactive Technologies Springfield MA

Aten Energy Conservation LLC Swansea MA

Atlantic Refrigeration of Hudson Hudson MA

Aztec Energy Partners Braintree MA

B2Q Associates North Andover MA

Bay Coast Bank Swansea MA

Berubes Plumbing Heating and Remodeling Somerset MA

Biello Electric Fall River MA

Bluestone Energy Services Ltd Norwell MA

Boston Light Source Boston MA

Briggs Mechanical North Attleboro MA

Bruin Corporation of Attleboro North Attleboro MA

Building Science Corporation Westford MA

Callahan Bridgewater MA

Carrier Canton MA

Chet's Welding Uxbridge MA

Classic Sheet Metal Swansea MA

Conservation Services Group Westborough MA

Consolidated Marketing ServicesBurlington MA

Consortium for Energy Efficiency Boston MA

CPS Electric Marlborough MA

Dagher Consulting Lexington MA

David Parnes Photography Concord MA

Delta Electric Medford MA

DMI Needham MA

Don Dalpe Plumbing Blackstone MA

Electric Wholesalers Boston MA

EMC Hopkinton MA

Emond Plumbing and Heating Taunton MA

Energy & Resource Solutions North Andover MA

Energy Consumers Alliance of New England Boston MA

Energy Engineering & Design Framingham MA

Energy Federation Westborough MA

Energy Machinery Rockland MA

Enviro Service Norwell MA

Fraunhofer USA Cambridge MA

Gettens/Nesco Canton MA

Granite City Electric Pawtucket MA

GreenerU Cambridge MA

Groom Energy Solutions Salem MA

Guardian Energy Management Solutions Marlborough MA

Hamel & McAlister Burlington MA

Hope Air Systems Northborough MA

Horizon Lighting & Energy Services Taunton MA
34

IBM Corporation Cambridge MA

ICF Consulting Lexington MA

Industrial Control Service Corporation Chelmsford MA

Inner Workings Amesbury MA

Insulate 2 Save Fall River MA

Interstate Electrical Services North Billerica MA

JACO Environmental Franklin MA

Jay Leblanc Plumbing Blackstone MA

JMF Services DBA Improved Illumination Medfield MA

JMP Plumbing and Heating Rehoboth MA

Kaeser Compressors South Easton MA

KCG Energy LLC Lexington MA

Kelliher Samets Volk Boston MA

KEMA Burlington MA

Larry's Heating & BCI Rehoboth MA

Lennox Industries Wilmington MA

Lighting Retrofit Services Wilmington MA

Lime Energy Boston MA

Litemor Norwood MA

Lockheed Martin Services Burlington MA

Medford Wellington Medford MA

Mike Dupree Mansfield MA

MJ Heating and Air Conditioning Fall River MA

National Resource Management Canton MA

NMR Group Somerville MA

Noresco Westborough MA

NorthEast Electrical Distributors Brockton MA

Northeast Energy Efficiency Partnerships Lexington MA

Northern Energy Services Northborough MA

O'Brien & Neville Holliston MA

Omnilite Burlington MA

Opinion Dynamics Corporation Waltham MA

Prism Energy Services Quincy MA

PRS Electric Dighton MA

Reilly Electric South Easton MA

Renova Lighting Systems Mansfield MA

Rethinking Power Management LLC Boston MA

Retrofit Insulation Fall River MA

River Energy Consultants Fall River MA

Robinson Supply Co. Fall River MA

Rouleau Consulting Group LLC Gloucester MA

Sacks Exhibits Wilmington MA

SMOC Framingham MA

Standard Electric Supply Boston MA

Stateline Fuel and Burner Seekonk MA

Steve Brown Plumbing and Heating LLC Webster MA

Steve Dessert The Heating Man Swansea MA

Supply New England - Uxbridge Uxbridge MA

Synergy Investment Westborough MA

T and J Heating and Conditioning and Plumbing Bellingham MA

Tech Resources Milford MA

Tendril Networks Newton Lower Falls MA

Tetra Tech MA Boston MA

The Cadmus Group Waltham MA
35

The Elcon Group /CCMS Lighting Hopkinton MA

TNZ Energy Consulting Stoughton MA

Towne Heating Co Swansea MA

Veolia ES Technical Solutions LLC Boston MA

Victory Heating & Air Conditioning Co Bellignham MA

Whites Plumbing and Heating Swansea MA

Wipro Ltd Boston MA

World Energy Solutions Worcester MA

Earth Networks Germantown MD

Helgeson Enterprises White Bear Lake MN

Electrical Distributors Charlotte NC

Ingersoll Rand Company Davidson NC

Carter Events Plus Hampton NH

Sylvania Lighting Services Exeter NH

Weller & Michal Architects Harrisville NH

Amerlux LLC Fairfield NJ

BriteSwitch LLC Princeton NJ

Ideas Agency Blairstown NJ

Buro Happold Consulting Engineers PC New York NY

Gardner Nelson and Partners New York NY

Integral Group New York NY

KS Electric LLC East Greenbush NY

Natek Corporation Saratoga Springs NY

News America Marketing New York NY

RAM Marketing Saint James NY

Scales Industrial Technologies Carle Place NY

Commercial Electric Cleveland OH

Compressed Air Technologies Monroe OH

Illumetek Corp Cuyahoga Falls OH

Questline Columbus OH

Energy-One Tulsa OK

Ecobee Toronto ON

CGI Technologies & Solutions Montreal QC

A and C Burner Service HVAC East Providence RI

A Plus Electric Warwick RI

A. Perry Plumbing and Heating Coventry RI

A&P Fire Systems East Providence RI

Abline Oil Service Cranston RI

Acme Electric North Providence RI

Advanced Comfort Systems North Smithfield RI

AECOM Providence RI

Aero Mechanical Johnston RI

Affordable Heating North ProvidenceRI

Affordable Insulation Pawtucket RI

AH Robert Plumbing and Heating Warwick RI

Air Conditioning Systems of New England Cranston RI

Air Flow Coventry RI

Air Synergy Providence RI

Al and Sons Construction Company Warwick RI

Aladdin Electric Johnston RI

Aldanti and Son Plumbing Glocester RI

All in One Plumbing & Heating Scituate RI

All Seasons Heating and Air Johnston RI

All Temps Mechanical LLC Warwick RI
36

Alliance Plumbing and Heating Cumberland RI

Allied Electrical Group Providence RI

Allied Plumbing and Heating North Providence RI

Almedia Plumbing and Heating Smithfield RI

Alpha Mechanical East Providence RI

American Development Institiute Warwick RI

American Plumbing & Heating North Providence RI

Amos House Providence RI

Anchor Plumbing and Heating Company Providence RI

Andreozzi Associates East Providence RI

Andrew White Coventry RI

Any Time Plumbing Harrisville RI

AR Heating and Cooling Providence RI

Arden Engineering Pawtucket RI

Ardente Supply Company Woonsocket RI

Armor Plumbing Exeter RI

Arthur Desautels West Greenwich RI

Arthur DiPetrillo Plumbing and Heating Johnston RI

Arthur Lettieri Providence RI

Atlantic Supply LLC Coventry RI

Atlantis Comfort Systems Corp Smithfield RI

Atlas Copco Johnston RI

Autiello Plumbing and Heating Cranston RI

Automatic Heating Equipment Providence RI

Automatic Temperature Control Cranston RI

B and B Plumbing Warwick RI

Barlow Heating LLC Warwick RI

Bay Plumbing North Kingstown RI

Beacon Mechanical Glocester RI

Beam Electric Coventry RI

Beauchemin Designs North Providence RI

Bell and Piasczyk Plumbing and Heating Narragansett RI

Beneficial Energy Products CO Pawtucket RI

Berard Heating and Plumbing Warwick RI

Bermudez Plumbing Pawtucket RI

Besco Electric WoonsocketRI

Big Dog Plumbing and Heating Hopkinton RI

Bill Ellis Plumbing and Heating West Kingstown RI

Bill Gardnier Plumbing and Heating LLC East Providence RI

Bill Linehann Warwick RI

Blackstone Valley Community Action Program Pawtucket RI

Bob Larisas Plumbing and Heating Barrington RI

Bodell Plumbing and Heating South Kingstown RI

Boss Heating Westerly RI

Bousquet Oil Woonsocket RI

Braswell's Plumbing & Heating North Kingstown RI

Brennan Oil DBA Energy & Mech North Providence RI

Briarwood Meadows East Greenwich RI

Bristol Aluminum & Vinyl Bristol RI

Bristol County Plumbing & Heating Bristol RI

Bruno & Son Electric Providence Ri

Bryant University Smithfield RI

Buckley and Son Fuel Johnston RI

Buckley Heating & Cooling South Kingstown RI
37

Burbank's Plumbing & Heating North Kingstown RI

Butler Property Services Providence RI

C & K Electric Company Providence RI

C W Cummings Plumbing CO Coventry RI

Cal Supply Company Cranston RI

CAM HVAC & Construction Smithfield RI

Canal Electric Johnston RI

Capitol Plumbing and Heating Cumberland RI

Carbone Plumbing and Heating Cranston RI

Carjon AC and Heating Smithfield RI

Carl Pecchia Heating Cont. LLC Warwick RI

Carter Bros. Burrillville RI

Cassana HVAV LLC Cranston RI

Castle ConstructionJohnston RI

Cavaco Brothers Plumbing and Heating East Providence RI

CCAP Heating Service Cranston RI

CD Heating Cranston RI

Central Street Contractor Central Falls RI

Century Heating Smithfield RI

Charland Enterprises Pawtucket RI

Charlies Heating LLC North Kingstown RI

Chaves Plumbing & Heating Middletown RI

Cheaper Sweepers Warwick RI

Cipriano Plumbing and Heating South Kingstown RI

Climate Air Providence RI

Coastal Electric Newport RI

Cola Plumbing and Heating North Kingstown RI

Coldmasters Providence RI

Comfort Systems West Kingston RI

Commercial Heating Service and Sale Cumberland RI

Comprehensive Community Action Program Cranston RI

Continental Engineering Johnston RI

Contractor Arthur Desautels West Greenwich RI

Corey Lane DBA A-All Services Providence RI

Cross Insulation Cumberland RI

Crystal Plumbing and Heating Providence RI

CSV Mechanical South Kingstown RI

Cummings Plumbing Co Coventry RI

D and J Plumbing and Heating Charlestown RI

D and V Mechanical Westerly RI

D&D Metal Works Cranston RI

Dave Parillo Plumbing and Heating Cranston RI

David Garrahan DBA Pipe Fixer Coventry RI

David Iannucci Providence RI

DBA Marciano Electric West Warwick RI

Delektra Plg and Htg Co Warren RI

Deltufo and Sons Plumbing and Heating Co West Greenwich RI

DFS Plumbing Services West Greenwich RI

Dimezza Const Warwick RI

Dionne and Sons Piping Dynamics Ltd Coventry RI

Dirocco Plumbing Services LLC. North Providence RI

Don Jestings and Sons LLC Middletown RI

Donovan and SonsMiddletown RI

Douglas Oil CO Providence RI
38

Drivers Plumbing and Heating Providence RI

DSA Mechanical Barrington RI

DSL & Sons Heating & Cooling LL Bradford RI

Dudek Oil Co Warren RI

Dupuis Oil Co Pawtucket RI

Dynamic Air Systems East Providence RI

E A Marcoux and Son Woonsocket RI

E M Greco and Son Warwick RI

East Bat Chimney Works Warren RI

East Bay Plumbing and Heating Bristol RI

Eastbay Community Action East Providence RI

Ed Beaudoin Plumbing and Heating Cranston RI

Eddy's Construction - DBA Providence RI

Elmhurst Engineering East Providence RI

Emergency Response Plumbing & Heating Warwick RI

Eurotech Climate System Pawtucket RI

Evergreen Plumbing and Heating Warwick RI

F G Lees Providence RI

Falcon Hydraulics and Boiler Services West Kingston RI

FCI Engineering Group LLC Providence RI

Feather HVAC Cumberland RI

Feula Plumbing and Heating Johnston RI

Fletcher Heating Hopkinton RI

Flou Heating and AC Narragansett RI

Foremost Electrical Service Cranston RI

G and G Technology North Kingstown RI

G Hill Plumbing Westerly RI

Gas Doctor Cranston RI

Gas Master Little Compton RI

Gas Pro Pawtucket RI

Gasman Warwick RI

Geiselman Plumbing and Heating Pawtucket RI

Gem Air Services Pawtucket RI

Gem Plumbing & Heating ServicesLincoln RI

Gerard Levesque Plumbing and Heating Coventry RI

Giammarcoi Plumbing North Providence RI

Gilbane Construction Providence RI

Gilbert Gizzarelli Warwick RI

Ginger's Oil Company Westerly RI

Glendale Oil CO Burrillville RI

Globex Industries Narragansett RI

Goldon Goncalves East Providence RI

Goulart Petroleum Little Compton RI

Green and Healthy Homes Initiative Providence RI

Green Seal North Kingstown RI

Greenwich Insulation West Warwick RI

Groves Energy Scituate RI

Guy Clemont Plumbing and Heating Johnston RI

H H Heating Lincoln RI

H K Heating Coventry RI

HAABCO Construction Jamestown RI

Harbor Controls Corporation North Kingstown RI

Harmony Design & Const LLC Providence RI

Hart Engineering Corporation Cumberland RI
39

Haven Plumbing and Heating Co Cranston RI

Hawkes Plumbing CO Glocester RI

HC Woodmansee and Son Hopkinton RI

Henderson Electric Pawtucket RI

Heroica's Painting Providence RI

Holgate Plumbing and Heating Warwick RI

Hope Oil Scituate RI

Houle Plumbing and Heating Coventry RI

Houstyns Remodeling Lincoln RI

Howard's Heating Service North Kingstown RI

Iasimone Plumbing Hetaing and Drain Cleaning North Providence RI

IMichael Rinaldi Narragansett RI

Industrial Burner Service Providence RI

Industrial Electric Cranston RI

Industrial Pump Tiverton RI

InQuest Technologies Providence RI

J and M Plumbing Coventry RI

J Joyce Plumbing and Heating Co Warwick RI

J.J. McNamara & Son Providence RI

Jae Yoon Richmond RI

Jay's Electric Providence RI

JD Mechanical Smithfield RI

Jeff Berard Plumbing and Heating Warwick RI

Jenkins Heating Smithfield RI

Jim Steitz Plumbing and Heating LLC Coventry RI

JKL Engineering Co Providence RI

JMAC Plumbing and Heating Warwick RI

JMB Mechanical Johnston RI

John C Fletcher Hopkinton RI

John Nicholson Providence RI

John S Babcock Plumbing Westerly RI

Johnny's Oil & Heating Providence RI

Johnson and Johnson Plumbing and Heating Narragansett RI

Johnson Controls Lighting Services Lincoln RI

Joseph Giorno Plumbing and Heating Cranston RI

Jr's Plumbing Service Warwick RI

JRQ Heating Warwick RI

Just Heat Portsmouth RI

Kafin Oil Company Woonsocket RI

Kans Plumbing Bristol RI

Ken Adams Cranston RI

Kenahan Construction West Warwick RI

Kens Heating LLC ProvidenceRI

Kessler's Sheet Metal Providence RI

Koolco South Kingstown RI

Kwik Plumbing and Heating Johnston RI

L and F Plumbing LLC Cranston RI

Lapierre Electric Woonsocket RI

Lawrence Air Systems Barrington RI

Lemay Framing & Remodeling North SmithfieldRI

Light House Propane East Greenwich RI

Lighthouse Consulting Warren RI

LJ Giorgi Plumbing and Heating North Providence RI

Loln Energy Mechanical Services West Warwick RI
40

Lubera Plumbing Coventry RI

Luso Plumbing and Heating Cumberland RI

Lutz Air Co East Providence RI

Major Electric Supply Pawtucket RI

Malone Plumbing and Heating Cranston RI

Maloney's Oil Company Pawtucket RI

Mansi Warren RI

Manuppelli Plumbing LLC Warwick RI

Martel Plumbing & Heating Central Falls RI

Mathew Cedarfield Warwick RI

Mathews Bros DBA Arizona Oil Cranston RI

Mc Kee Brothers Oil Cumberland RI

Mechanical HVAC Systems South Kingstown RI

Mendez Contractors Providence RI

Merit Mechanical Warwick RI

Michael Freitas Plumbing and Mechanical Burrillville RI

Michael Lundy Tiverton RI

Micheletti Oil Service Johnston RI

MJ Bouchard Heating and AC Smithfield RI

Modern Mechanical LLC Woonsocket RI

Montella Oil Providence RI

Mr Rooter Plumbing Warwick RI

Munro Distributing Cranston RI

Murray Plumbing and Heating Smithfield RI

Mutual Development Corp West Warwick RI

N E Electric Distribution (NEED) Amity Electric Richmond RI

National Refrigeration Warwick RI

Navigant Credit Union Smithfield RI

New England Insulation Woonsocket RI

New England Restoration and Construction 

Services Exeter RI

New England Supply Pawtucket RI

Newport Plumbing and Heating Gas Co Portsmouth RI

NexGen Mechanical Warwick RI

Nightingale Plumbing and Heating Providence RI

Nite Oil Tiverton RI

North Atlantic Heating Coventry RI

Northeast Energy Reduction Lincoln RI

Northeast Noise Abatement Warwick RI

Ocean State Heating Service LLCY Richmond RI

On The Side HVAC Cranston RI

P and T Plumbing and Heating Coventry RI

P Mandarini Cranston RI

Patrick Martin Bristol RI

Patriot Plumbing Coventry RI

Patriot Sheet Metal HVAC Pawtucket RI

Pellegrino Plumbing Westerly RI

People's Power and Light Providence RI

Percivalle Electric Warwick RI

Perez Plumbing and Heating Cranston RI

Peter Paolino Johnston RI

Peter Skeffington East Providence RI

Petro Providence RI

Petronelli Plumbing and Heating Johnston RI
41

Phalanx Engineering Cranston RI

Phil Paul Plumbing and Heating North Smithfield RI

Phil's Bottled Gas Service Co. Tiverton RI

Phillip Rott Plumbing and RI CoventryRI

Phillips Plumbing and Mechanical Cranston RI

Piazza Enterprises Warwick RI

Pickles Plumbing and Heating LLC Burrillville RI

Pingitore Plumbing and Heating Co Johnston RI

Pinnacle Plumbing and Heating Smithfield RI

Plumbing & Heating Solutions LLY Providence RI

Plumbing Solutions Cranston RI

Potvin Enterprises Warwick RI

Premair HVAC Warwick RI

Priority One Hopkinton RI

Projects Can Happen Pawtucket RI

Providence Community Action Program Providence RI

Providence Mechanical Services Smithfield RI

R B Queern & Co Middletown RI

R E Coogan Heating Warwick RI

Ralph Ferra Plumbing North Smithfield RI

Rambone & Sprague Oil Service Scituate RI

Randy Pomeroy Burrillville RI

Ray Ciampanelli Plumbing and Heating Co Peacedale RI

Rayco Electric Providence RI

Raymond Degnan North Providence RI

Reddy Piping Concepts Cranston RI

Regan Heating & Air Conditioning Providence RI

Regency Plaza Providence RI

Reichert & Sons Fuel Oil Glocester RI

Reinhold Plumbing and Heating Johnston RI

Reinsant Heating Lincoln RI

Reliable Electric Coventry RI

Reliable Plumbing and Mechanical Providence RI

Resendes Heating Service LLC Coventry RI

Restivo Heating and Air Conditioning Johnston RI

Rhode Island Community Action Association Cranston RI

Rhode Island Green Building Council Providence RI

RI Analytical Warwick RI

RI Gutter Warwick RI

RI Insulation Scituate RI

RI Plumbing and Heating Lincoln RI

Ricahrd's Oil Company Coventry RI

Richard A Lavey Warren RI

RISE Engineering Cranston RI

RJL Insulation Co. Middletown RI

RK Electric LLC North Kingstown RI

Robert E Bang DBA Raymong J Reinsant 

Plumbing Lincoln RI

Robert Martel Plumbing Central Falls RI

Robert Squizzero Plumbing and Heating Cranston RI

Robs Oil Burner Service West Warwick RI

Roland & Sons Narragansett RI

Rossi Electric Cranston RI

Roto Rooter Services Providence RI
42

RST Sheetmetal Foster RI

Ruotolo Fuel Johnston RI

RW Bruno Heating and Cooling Lincoln RI

S & S Electric Glocester RI

S B Carbone Plumbing & Heating Cranston RI

Sal Maggiacomo Plumbing and Heating Cranston RI

Sal Manzi and Son Plumbing and Heating Co Cranston RI

Sam Bliven Jr Plumbing & Heating Westerly RI

Sandler Services LLC East Providence RI

Sanoco DBA Santoro Providence RI

Sasa Energy LLC Johnston RI

Savard Oil Co East Providence RI

Schneider Laboratories Richmond RI

Seekonk Supply Providence RI

Shearman Oil Tiverton RI

Sherman Plumbing East Providence RI

Siemens Industry Cranston RI

Simons Supply Warwick RI

Sine Plumbing and Heating East Providence RI

South County Community Action South Kingstown RI

South County Gas Service Narragansett RI

St. Angelo Plumbing Barrington RI

Stack Design Build LLC Providence RI

Standish Brothers HVAC LLC Coventry RI

State of Rhode Island Providence RI

Statewide North Smithfield RI

Stedman Kazounis Plumbing Charlestown RI

Stephen C Girard East Providence RI

Steven Plumbing Barrington RI

Sun Systems Narragansett RI

Sunshine Oil Co Bristol RI

Superior Comfort Bristol RI

Superior Electric WarwickRI

Superior Insulation LLC Warwick RI

Superior Plumbing and Heating Cranston RI

Sustainable Energy Solutions LLC Providence RI

Sylvander Heat and AC East Greenwich RI

T A Gardiner Plumbing and Heating Bristol RI

T Gomes Heating & Cooling LLC Providence RI

Tadco Electric Johnston RI

TH Malloy and Sons Cumberland RI

The Plumber Company Johnston RI

Thermal Home Energy Solutions Cranston RI

Therrien Mechanical Systems Lincoln RI

Thomas Federicci Warwick RI

Todd Delmonico Plumbing East Providence RI

Tom Peters Plumbing and Heating Portsmouth RI

Total Comfort Heating and Cooling Tiverton RI

Total Construction Services Providence RI

Trane Providence RI

Travers Plumbing and Heating orporated Portsmouth RI

Tri-Town Community Action Johnston RI

UG Nasons Middletown RI

United Mechanical Cranston RI
43

United Oil Burners Service Warwick RI

Universal Insulation North Providence RI

University of Rhode Island South Kingstown RI

V & G Electric Westerly RI

V & L Construction Providence RI

Valcourt Heating Little Compton RI

Valley Heating and Cooling Richmond RI

Valley Plumbing and Heating Cumberland RI

Vaughn Oil Co Smithfield RI

Vernon's Oil Burner Service Warwick RI

VICMIR Heating and Air Conditioning East Providence RI

Viking Supply Westerly RI

Vivona Plumbing & Heating Portsmouth RI

Wakefield Heating Service LLC South Kingstown RI

Walco Electric Co. Providence RI

Waldo Plumbing and Heating Lincoln RI

Warner Appliance Service Cumberland RI

Wesco Oil & Propane Smithfield RI

Westbay Community Action Warwick RI

Wickford Appliance Pawtucket RI

William Barberry Scituate RI

Wojcik Electric Narragansett RI

Woods Heating Service East Providence RI

Zawadzki Plumbing and Heating Warwick RI

Zerodraft Insulation LLC North Smithfield RI

All Energy Services LLC Pawtucket RI 

L & B Remodeling Warwick RI 

Mike's Oil Tiverton RI 

Facility Solutions Group Austin TX

NexRev Plano TX

Vermont Energy Investment Corporation Burlington VT

Ecova Spokane WA

New Buildings Institute White Salmon WA

Northwest Energy Efficiency Council Seattle WA

For More Information about the NECEC Institute or this Study, contact:

Kevin Doyle

Principal, Green Economy

Workforce Development Contractor, NECEC Institute

125 Summer Street, Suite 1020

Boston, MA 02110

kevinldoyle@gmail.com

www.nececinstitute.org

617-500-9996

617-877-5804 (cell)
Attachment 5 

2012 RGGI Auction Proceed Report 
Rhode Island 

Regional Greenhouse Gas Initiative, Inc. Auction Proceeds Report 

Presented by National Grid 

May 31, 2013 

Introduction 

Since 2008, Rhode Island (RI) has received approximately $19.7 million from CO2

Allowance Auctions through the Regional Greenhouse Gas Initiative, Inc. (RGGI).1

 As 

of January 2012, National Grid received $10.6 million of those funds in order to expand 

energy efficiency (EE) efforts throughout the state. This report is in accordance with the 

RI Office of Energy Resource’s (OER) 2011 Plan for the Allocation and Distribution of 

RGGI Proceeds (‘2011 Plan’), which calls for an annual report that describes results for 

expanded and supplemental EE activities. This report demonstrates the successes 

National Grid has had in the use of the RGGI auction proceeds that have been allocated 

to it, and provides justification for continued allocation of RGGI funds to support the 

objectives of cost effective Least Cost Procurement through implementation of National 

Grid’s energy efficiency programs and services. 

Background 

The following table illustrates the RGGI proceeds that National Grid has received: 

Auctions Auction 

Year

Net 

Proceeds EE Funding Status EE Initiatives

$3,950,152 Received

March 2010

Funded all 2010 EE Programs

Saved 115,540 Lifetime MWh in 2010

$2,633,434 Received

December 2010

Deep Energy Retrofit Pilot

New Homes Tier III Pilot

Heat Loan

Small Business Revolving Loan Fund

6-10 2009 -

2010 $5,043,347 $4,034,678 ReceivedJanuary 2012

Small Business Revolving Loan Fund

Large Commerical Revolving Loan 

Fund

1-5 2008 -

2009 $6,581,188

Under the OER’s 2009 Plan for the Allocation and Distribution of RGGI Proceeds (‘2009 

Plan’) sixty percent of RGGI auction proceeds were allocated to utility energy efficiency 

programs to be used to fund all energy efficiency programs in 2010. Those funds were 

used to save 115,540 lifetime MWh. Preliminary results were reported to RGGI, Inc. in 

February, 2011, and to the OER in the RGGI Auction Proceeds Report submitted on 

March 1, 2011. 

National Grid received forty percent of RGGI auction proceeds from Auctions 1-5 in 

December 2010. Those funds were used to launch the Deep Energy Retrofit pilot, Heat 

Loan and Small Business Revolving Loan fund in early 2011. National Grid provided 

results for 2011 in RGGI Auction Proceeds Report submitted in May 2012. The Deep 

 

1

 Source: http://www.rggi.org/market/co2_auctions/results 

1 of 17
Energy Retrofit pilot, Heat Loan and the Small Business Revolving Loan fund continued 

in 2012 and this report provides results for these initiatives. 

Additionally, under the OER’s 2011 Plan, the Company received eighty percent of 

proceeds from Auctions 6-10 in January, 2012. The proceeds were used to continue 

innovative finance initiatives, including capitalizing the existing Small Business 

Revolving Loan fund and establishing a Large Commercial Revolving Loan fund. This 

report provides results from both of those initiatives in 2012. 

Deep Energy Retrofit 

The Deep Energy Retrofit (DER) pilot was designed to determine the energy savings and 

market potential for super insulation retrofits in Rhode Island. The goal of the DER pilot 

was to achieve significant energy reductions of 50% or more in a home and learn how 

DER measures can be applied to retrofit programs in the future for all customers. 

The pilot began with recruitment in 2010 with construction beginning in 2011. In 2012, 

the pilot held a full-day workshop and also recruited single-family and multi-family 

owners, builders, developers and architects in the program. A total of four buildings, 

which have 9 dwelling units, were completed in the DER Pilot. They include a twofamily residence in North Kingstown, two three-family residences in Providence, and a 

single family home in Wakefield. 

The pilot was successful because data gathered and evaluated during the pilot determined 

that components of the DER are cost-effective under Least Cost Procurement benefitcosts tests. The Company received Public Utility Commission (PUC) approval to begin 

offering Roof, Exterior Wall, and Basement DER measures in 2013 as part of the 

Residential New Construction Program. A customer can include these measures when 

they are re-roofing, re-siding, and upgrading their basement. 

Two projects were accepted in 

2011 and completed construction 

in 2012. They included a twofamily residence in North 

Kingstown and a three-family 

residence in Providence. Two 

more projects began and 

completed construction in 2012, 

including a three-family in 

Providence and a single family in 

Wakefield. Pictured below are 

before and after images from 

construction on the three-family in 

Providence. Additional images 

from the project are included in 

Attachment 1. During Construction Near Completion

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Heat Loan 

In 2011, the Company partnered with Navigant Credit Union and Citizens-Union Savings 

Bank in order to offer customers 0% financing for energy efficiency improvements. The 

Heat Loan can be used for Insulation and/or Air Sealing Upgrades, Energy Efficient 

Heating System Replacement, Duct Sealing and Duct Insulation, Energy Efficient 

Domestic Hot Water System, ENERGY STAR® Thermostat(s). Customers are eligible 

for 0% interest loans up to $25,000, for period of up to 7 years. Customers must receive 

an EnergyWise home assessment in order to be eligible for the Heat Loan. During the 

home assessment, auditors recommend the Heat Loan and leave behind customer-friendly 

information about taking the next steps. 

The Heat Loan was actively 

promoted to customers in 2012. 

For example, National Grid 

developed a video that explains 

frequently asked questions about 

applying for a Heat Loan, as 

illustrated here. The video can be 

viewed at: 

https://www1.nationalgridus.com/

HomeRI-RI-RES. 

In 2012, National Grid used the 

remaining RGGI funds to buy down the interest for 330 customers, administer the 

program, and also conduct quality assurance inspections. Using just over $300,000 in 

RGGI funds to buy down interest to 0%, customers received a total amount of $1,878,352 

in loans. The average loan was approximately $5,700. After the RGGI funds were 

exhausted in September 2012, the Company continued to offer Heat Loan through EE 

funds, as approved by the PUC as part of the 2012 EE Plan. Combining the RGGI and 

EE funds, Heat Loan provided a total of 548 customers with a total loan value of 

$3,360,440 in 2012. 

The annual and lifetime energy savings, as well as the benefits and cost savings, from 

equipment that Heat Loan financed are attributed to the programs in which the borrowing 

customers participate, for example EnergyWise or High Efficiency Heating. 

The RGGI Heat Loan pilot was a success. It demonstrated a finance model that customers 

liked, partnered with local RI banks and credit unions, and was implemented in a costeffective way as part of the EnergyWise program. The Company is expanding Heat Loan 

to more banks in 2013 such as Coventry Credit Union and Baycoast Bank, as well as the 

Capitol Good Fund which is a non-profit lender designed for customers with less-thanperfect credit. 

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Small Business Revolving Loan Fund

The Small Business Direct Install program helps businesses reduce their energy costs 

with energy efficient equipment such as lighting upgrades, lighting occupancy sensors, 

walk-in cooler efficiency measures, and site-specific custom projects. National Grid 

offers incentives for up to 70% of the cost of the installation of qualified equipment and 

then finances the customers’ share of the cost with interest-free financing up to 24 

months. The finance can be repaid on monthly electric bills. 

In 2011, the Company successfully created a revolving loan fund for small business 

customers using $1.8 million of RGGI proceeds. An additional $2.3 million in RGGI 

funds was received in January 2012 to help capitalize the loan fund so that it may 

continue to revolve and support customer finance in the future. 

 

The Small Business Direct Install program had 1,707 customers participate in 2012. The 

majority of these customers elected to receive finance and repay it on their bills and 

received a total of $2.3 million. During 2012, $1.6 million was repaid to the revolving 

loan fund from customers who received finance previously. A fund balance report for the 

Revolving Loan Fund is included as Attachment 2. The fund balance report includes all 

of the Company’s Small Business finance activity, not just RGGI. 

Overall, the program was able to save 19,008 annual MWh and 209,164 lifetime MWh. 

The program created a total lifetime benefit of $20.5 million which includes $14.8 

million in reduced capacity and summer and winter energy benefits over the life of the 

measures. For more information about benefits please see the RI 2012 Energy Efficiency 

Year End Report, Table E-2, filed with the PUC in May 2013. 

Large Business Revolving Loan Fund 

The Large Business Revolving Loan Fund helps large commercial and industrial (LC&I) 

customers overcome financial barriers to investing in energy efficiency by financing their 

portion of the project cost, to be repaid on their bill over the next two years. Projects 

included the Providence School Department which was able to complete lighting retrofits 

in 14 schools. Together, the projects will save the school system 1,695 MWh annually. 

In January, $1.7 million of the RGGI funds were added to the Company’s existing Large 

Business Revolving Loan Fund. In 2012, 64 customers received $1.7 million from the 

RGGI funds. A fund balance report for the Large Business Revolving Loan Fund is 

included as Attachment 3. The fund balance report includes all of the Company’s Large 

Commercial and Industrial finance activity, not just RGGI. 

Overall, the RGGI funds helped customers save 6,442 annual MWh and approximately 

78,339 lifetime MWh. It also helped created a total lifetime benefit of $6.8 million which 

includes $5.3 million in capacity and summer and winter energy benefits over the life of 

the measures. For more information about benefits please see the RI 2012 Energy 

Efficiency Year End Report, Table E-2, filed with the PUC in May 2013. 

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Spending & Reporting 

The following table illustrates the 2011 and 2012 budgets and spending through 

December 31, 2012. 

Auctions Received EE Funding Initiative Budget 2011 

Spend 2012 Spend

Heat Loan $ 449,463 $ 146,698 $ 302,765

Homes Tier III Pilot $ 65,000 $ - $ -

Deep Energy Retrofit Pilot $ 260,000 $ 27,848 $ 297,152

Small Bus. Revolving Loan Fund 1,858,971 $ $ 1,843,371 $ 15,600

Small Bus. Revolving Loan Fund 2,300,000 $ n/a $ 2,300,000

Large Bus. Revolving Loan Fund 1,734,678 $ n/a $ 1,734,678

Total $ 6,668,112 $ 2,017,917 $ 4,650,195

1 - 5 December 

2010 $2,633,434

6 -10 January 2012 $4,034,678

Additionally, the Company submitted preliminary 2012 results of the RGGI initiatives 

and finance programs to OER in December 2012. 

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ATTACHMENTS 

Attachment 1 – Deep Energy Retrofit Open House Presentation 

Attachment 2 – 2012 Small Business Revolving Loan Fund Balance 

Attachment 3 – 2012 Large Business Revolving Loan Fund Balance 

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Phoenix Apartments LLC

26 Buildings, 83 Units of HUD Section 8 Housing

Deep Energy Retrofit Open House

523 Cranston Street, Providence, RI

During Construction Near Completion

2012 RGGI Auction Proceeds Report 

Attachment 1

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Before

Before Before

2012 RGGI Auction Proceeds Report 

Attachment 1

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During Construction

During Construction

2012 RGGI Auction Proceeds Report 

Attachment 1

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During Construction

2012 RGGI Auction Proceeds Report 

Attachment 1

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During Construction

During Construction

2012 RGGI Auction Proceeds Report 

Attachment 1

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During Construction

During Construction

2012 RGGI Auction Proceeds Report 

Attachment 1

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During Construction

Near Completion

2012 RGGI Auction Proceeds Report 

Attachment 1

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Near Completion

Near Completion

2012 RGGI Auction Proceeds Report 

Attachment 1

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After

2012 RGGI Auction Proceeds Report 

Attachment 1

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NARRAGANSETT ELECTRIC COMPANY

2012 RGGI FUNDED ENERGY EFFICIENCY ADJUSTMENT AND BALANCE

SMALL COMMERCIAL & INDUSTRIAL REVOLVING LOAN FUND

Total Small C&I Revolving Loan Fund for Jan-Dec 2012

Actual Actual Actual Actual Actual Actual 6MTHS

JAN FEB MAR APRIL MAY JUNE Y.T.D

1. TOTAL PAYMENTS RECEIVED (A) $2,572,469 $104,873 $118,334 $129,826 $94,258 $87,055 $3,106,815

2. TOTAL EXPENSE (B) $423,382 $78,138 $162,467 $203,718 $144,165 $157,210 $1,169,080

3. Cash Flow Over/(Under) $2,149,088 $26,734 ($44,132) ($73,892) ($49,907) ($70,155) $1,937,735

4. Start of Period Balance (C) $1,044,086 $3,199,636 $3,236,170 $3,201,840 $3,137,601 $3,097,187 $1,044,086

5. End of Period Balance $3,193,174 $3,226,370 $3,192,037 $3,127,948 $3,087,693 $3,027,032 $3,027,032

Before Interest

6. TOTAL INTEREST (D) $6,462 $9,800 $9,803 $9,653 $9,494 $9,339 $54,550

7. End of Period Balance

After Interest $3,199,636 $3,236,170 $3,201,840 $3,137,601 $3,097,187 $3,036,371 $3,036,371

Actual Actual Actual Actual Actual Actual ANNUAL

JULY AUG SEPT OCT NOV DEC TOTAL

8. TOTAL PAYMENTS RECEIVED (A) $114,695 $138,926 $106,348 $193,515 $146,392 $179,572 $3,986,262

9. TOTAL EXPENSE (B) $116,091 $145,874 $260,900 $255,691 $180,809 $198,833 $2,327,279

10. Cash Flow Over/(Under) ($1,396) ($6,948) ($154,552) ($62,176) ($34,418) ($19,261) $1,658,983

11. Start of Period Balance (C) $3,036,371 $3,044,234 $3,046,560 $2,901,064 $2,847,641 $2,821,856 $1,044,086

12. End of Period Balance 

Before Interest $3,034,975 $3,037,286 $2,892,008 $2,838,888 $2,813,224 $2,802,595 $2,802,595

13. TOTAL INTEREST (D) $9,259 $9,274 $9,056 $8,753 $8,633 $8,577 $108,103

14. End of Period Balance

After Interest $3,044,234 $3,046,560 $2,901,064 $2,847,641 $2,821,856 $2,811,172 $2,811,172

15. FUND BALANCE AT YEAR-END $2,811,172

(A) On-Bill Repayments received

(B) New customer financing

(C) "End of Period Balance Before Interest" from prior month.

12 month(s) of actuals 0 month(s) of estimates

2012 RGGI Auction Proceeds Report 

Attachment 2

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NARRAGANSETT ELECTRIC COMPANY DBA NATIONAL GRID

2012 RGGI FUNDED ENERGY EFFICIENCY ADJUSTMENT AND BALANCE

LARGE & MEDIUM COMMERCIAL & INDUSTRIAL REVOLVING LOAN FUND

Total Large C&I Revolving Loan Fund for Jan-Dec 2012

Actual Actual Actual Actual Actual Actual 6MTHS

JAN FEB MAR APRIL MAY JUNE Y.T.D

1. TOTAL PAYMENTS RECEIVED (A) $1,734,678 $0 $0 $0 $0 $0 $1,734,678

2. TOTAL EXPENSE (B) $0 $0 $0 $0 $0 $0 $0

3. Cash Flow Over/(Under) $1,734,678 $0 $0 $0 $0 $0 $1,734,678

4. Start of Period Balance (C) $945,000 $2,685,206 $2,693,396 $2,701,611 $2,709,850 $2,718,116 $945,000

5. End of Period Balance $2,679,678 $2,685,206 $2,693,396 $2,701,611 $2,709,850 $2,718,116 $2,718,116

Before Interest

6. TOTAL INTEREST $5,528 $8,190 $8,215 $8,240 $8,265 $8,290 $46,728

7. End of Period Balance

After Interest $2,685,206 $2,693,396 $2,701,611 $2,709,850 $2,718,116 $2,726,406 $2,726,406

Actual Actual Actual Actual Actual Actual ANNUAL

JULY AUG SEPT OCT NOV DEC TOTAL

8. TOTAL PAYMENTS RECEIVED (A) $0 $9,584 $16,825 $36,674 $15,305 $65,414 $1,878,481

9. TOTAL EXPENSE (B) $0 $217,984 $20,215 $19,261 $13,495 $1,945,430 $2,216,386

10. Cash Flow Over/(Under) $0 ($208,400) ($3,390) $17,413 $1,810 ($1,880,016) ($337,905)

11. Start of Period Balance (C) $2,726,406 $2,734,721 $2,534,344 $2,538,679 $2,563,862 $2,573,495 $945,000

12. End of Period Balance 

Before Interest $2,726,406 $2,526,321 $2,530,954 $2,556,092 $2,565,672 $693,478 $693,478

13. TOTAL INTEREST $8,316 $8,023 $7,725 $7,770 $7,823 $4,982 $91,365

14. End of Period Balance

After Interest (D) $2,734,721 $2,534,344 $2,538,679 $2,563,862 $2,573,495 $698,460 $1,698,460

15. FUND BALANCE AT YEAR-END (D) $1,698,460

(A) On-Bill Repayments received

(B) New customer financing

(C) "End of Period Balance Before Interest" from prior month.

(D) Includes $1,000,000 transferred from the Large C&I DSM Program

12 month(s) of actuals 0 month(s) of estimates

2012 RGGI Auction Proceeds Report 

Attachment 3

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