Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

American Home Mortgage Servicing, Inc. 2,519 1,608 554 1,054 130,193 76,974 44,935 32,039

Aurora Loan Services LLC 453 502 288 214 76,928 74,889 55,185 19,704

Bank of America, NA6 19,339 7,088 2,585 4,503 1,051,206 817,307 539,396 277,911

BankUnited 385 142 118 24 16,275 4,687 3,901 786

Bayview Loan Servicing, LLC 898 610 143 467 13,831 11,562 6,256 5,306

Carrington Mortgage Services, LLC 1,044 550 230 320 34,922 19,005 6,635 12,370

CCO Mortgage, a division of RBS Citizens NA 0 0 0 0 9,880 5,358 2,945 2,413

CitiMortgage Inc 11,679 11,384 3,080 8,304 265,945 265,475 205,146 60,329

GMAC Mortgage, LLC 5,224 4,706 1,087 3,619 256,769 243,575 87,003 156,572

Green Tree Servicing LLC 3,173 3,957 253 3,704 57,706 45,122 19,244 25,878

HomEq7 0 0 0 0 1,339 1,339 1,339 0

iServe Residential Lending, LLC 0 0 0 0 4 3 1 2

iServe Servicing, Inc. 0 0 0 0 70 29 13 16

JPMorgan Chase Bank, NA8 16,690 11,108 2,352 8,756 1,007,349 571,419 360,939 210,480

Marix Servicing LLC 7 6 0 6 1,886 1,102 459 643

Midland Mortgage Co. 4,814 2,225 207 2,018 74,919 32,310 3,437 28,873

MorEquity7 0 0 0 0 3,473 3,221 1,820 1,401

National City Bank 400 279 101 178 30,347 26,994 25,895 1,099

Nationstar Mortgage LLC 15,819 16,108 511 15,597 127,859 124,168 40,836 83,332

Navy Federal Credit Union 430 192 45 147 4,009 1,930 1,013 917

Ocwen Loan Servicing, LLC9 10,691 8,844 424 8,420 314,294 221,588 97,597 123,991

OneWest Bank 2,697 2,048 719 1,329 151,857 108,330 78,857 29,473

ORNL Federal Credit Union 19 7 0 7 468 142 25 117

PennyMac Loan Services, LLC 125 186 65 121 5,036 4,718 2,013 2,705

PNC Bank, National Association 14 3 0 3 1,215 423 22 401

Quantum Servicing Corporation 12 7 0 7 1,439 685 85 600

Residential Credit Solutions, Inc. 201 188 21 167 9,189 7,894 1,841 6,053

RG Mortgage Corporation7 0 0 0 0 489 489 489 0

Saxon Mortgage Services, Inc. 1,553 760 110 650 86,699 71,109 45,168 25,941

HAMP Application Activity by Servicer 1

As of April 2012

Monthly Program-to-Date
Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

HAMP Application Activity by Servicer 1

As of April 2012

Monthly Program-to-Date

Select Portfolio Servicing, Inc. 2,210 927 631 296 101,690 76,455 71,340 5,115

Specialized Loan Servicing LLC 625 196 60 136 12,544 3,634 1,423 2,211

U.S. Bank National Association 1,615 534 250 284 80,370 41,430 18,573 22,857

Wells Fargo Bank, NA10 20,236 10,229 4,611 5,618 759,240 433,296 301,179 132,117

Other Servicers7 0 0 0 0 1,281 1,281 1,281 0

TOTAL 122,872 84,394 18,445 65,949 4,690,721 3,297,943 2,026,291 1,271,652

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement through April 30, 2012. This report only contains data for servicers that provide this survey. This 

survey is a cumulative survey, therefore, an estimate of monthly activity was calculated by taking the latest monthly survey and subtracting it from the previous month's survey. This calculation may at times result in negative numbers 

due to servicing transfers or servicer corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, calculated as the sum of the following from the Monthly Servicer Survey: Initial Packages Received and Being Evaluated; Packages Evaluated, 

Incomplete and Notice Sent; Packages Evaluated, Complete and Borrower Ineligible; and Packages Evaluated, Complete and Trial Offers Sent.

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the Borrower by the Servicer, calculated as the sum of the following from the Monthly Servicer Survey: 

Packages Evaluated, Complete and Borrower Ineligible; and Packages Evaluated, Complete and Trial Offers Sent.

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved, calculated as Packages Evaluated, Complete, and Trial Offers Sent. Note that all "Requests Approved" do not become Active Trials because 

some borrowers do not accept the trial or fail to make the first trial payment.

9 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP.

10 Wells Fargo Bank, NA includes Wachovia Mortgage FSB.

7 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).

8 JPMorgan Chase Bank, NA includes EMC Mortgage Company.

5 "Requests Denied" is the total number of HAMP mortgage modification requests denied, calculated as Packages Evaluated, Complete and Borrower Ineligible.

6 Bank of America, NA includes Home Loan Services, Wilshire Credit Corporation and BAC Home Loans Servicing, LP.