HAMP Application Activity by Servicer 1

As of January 2015

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 14,301 8,534 607 7,927 1,442,164 1,405,271 581,964 823,307

BankUnited 25 11 7 4 9,958 9,673 4,791 4,882

Bayview Loan Servicing, LLC 1,537 315 70 245 43,840 41,054 13,191 27,863

Carrington Mortgage Services, LLC 578 878 110 768 87,454 86,586 25,232 61,354

CCO Mortgage, a division of RBS Citizens NA 436 401 17 384 32,678 32,229 6,384 25,845

CitiMortgage Inc 4,785 2,614 354 2,260 623,351 613,855 230,620 383,235

Green Tree Servicing LLC 1,022 848 475 373 104,372 102,670 40,453 62,217

JPMorgan Chase Bank, NA 6,314 2,835 662 2,173 1,575,957 1,554,456 447,544 1,106,912

Nationstar Mortgage LLC 8,114 8,250 1,706 6,544 488,624 477,823 101,339 376,484

Navy Federal Credit Union 166 150 14 136 12,461 12,241 2,255 9,986

Ocwen Loan Servicing, LLC 15,070 14,295 4,147 10,148 895,094 839,664 129,702 709,962

OneWest Bank 246 253 52 201 385,232 384,879 102,906 281,973

ORNL Federal Credit Union 7 7 - 7 641 641 53 588

PennyMac Loan Services, LLC 246 261 88 173 21,427 21,150 5,909 15,241

PNC Bank, National Association 10 26 - 26 1,159 1,112 58 1,054

PNC Mortgage6 348 355 62 293 44,486 44,457 28,196 16,261

Residential Credit Solutions, Inc. 507 524 18 506 35,772 35,525 4,723 30,802

Select Portfolio Servicing, Inc. 5,361 4,454 1,701 2,753 205,818 189,435 108,347 81,088

Specialized Loan Servicing LLC 1,835 2,335 542 1,793 72,188 69,917 12,454 57,463

U.S. Bank National Association 1,521 1,530 109 1,421 139,087 137,778 45,219 92,559

Wells Fargo Bank, NA 8,325 7,243 938 6,305 1,478,863 1,457,607 432,475 1,025,132

Other Servicers7 - - - - 170,842 170,842 106,111 64,731

TOTAL 70,754 56,119 11,679 44,440 7,871,468 7,688,865 2,429,926 5,258,939

Activity in January 2015 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).