HAMP Application Activity by Servicer 1

As of October 2014

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 13,724 13,371 606 12,765 1,423,651 1,407,916 580,260 827,656

BankUnited 38 27 14 13 9,926 9,668 4,780 4,888

Bayview Loan Servicing, LLC 1,632 293 82 211 47,654 40,192 12,982 27,210

Carrington Mortgage Services, LLC 3,139 1,945 108 1,837 90,431 84,170 24,953 59,217

CCO Mortgage, a division of RBS Citizens NA 575 683 41 642 31,375 30,607 6,306 24,301

CitiMortgage Inc 3,890 3,724 521 3,203 551,258 535,726 229,801 305,925

Green Tree Servicing LLC 1,249 1,300 514 786 102,275 99,042 39,086 59,956

JPMorgan Chase Bank, NA 7,393 3,292 841 2,451 1,570,550 1,545,558 445,454 1,100,104

Nationstar Mortgage LLC 9,099 9,209 1,695 7,514 464,447 452,718 96,106 356,612

Navy Federal Credit Union 204 214 27 187 12,253 11,792 2,214 9,578

Ocwen Loan Servicing, LLC 18,218 12,693 4,287 8,406 917,089 883,566 158,702 724,864

OneWest Bank 339 201 47 154 384,524 384,214 102,755 281,459

ORNL Federal Credit Union 6 6 - 6 622 622 53 569

PennyMac Loan Services, LLC 295 310 59 251 22,499 21,808 6,168 15,640

PNC Bank, National Association 19 36 2 34 1,099 1,031 54 977

PNC Mortgage6 481 480 75 405 43,322 43,297 28,020 15,277

Residential Credit Solutions, Inc. 336 348 16 332 19,532 19,439 2,197 17,242

Select Portfolio Servicing, Inc. 6,926 2,920 1,193 1,727 192,081 173,660 103,512 70,148

Specialized Loan Servicing LLC 2,307 2,450 790 1,660 66,847 64,589 11,175 53,414

U.S. Bank National Association 1,490 1,904 185 1,719 134,238 132,174 44,798 87,376

Wells Fargo Bank, NA 8,823 9,536 1,507 8,029 1,458,622 1,446,496 429,275 1,017,221

Other Servicers7 - - - - 170,842 170,842 106,111 64,731

TOTAL 80,183 64,942 12,610 52,332 7,715,137 7,559,127 2,434,762 5,124,365

Activity in October 2014 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating Program-to-Date results.

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity.

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).