HAMP Application Activity by Servicer 1

As of September 2014

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 12,498 11,145 567 10,578 1,411,338 1,394,545 579,654 814,891

BankUnited 23 18 12 6 9,888 9,641 4,766 4,875

Bayview Loan Servicing, LLC 1,464 256 55 201 46,022 39,899 12,900 26,999

Carrington Mortgage Services, LLC 3,045 1,792 98 1,694 87,292 82,225 24,845 57,380

CCO Mortgage, a division of RBS Citizens NA 494 432 52 380 30,800 29,924 6,265 23,659

CitiMortgage Inc 6,226 3,741 572 3,169 547,368 532,002 229,280 302,722

Green Tree Servicing LLC 1,397 1,359 485 874 101,026 97,742 38,572 59,170

JPMorgan Chase Bank, NA 9,344 3,235 786 2,449 1,568,296 1,542,281 444,628 1,097,653

Nationstar Mortgage LLC 8,752 9,521 1,526 7,995 455,348 443,509 94,411 349,098

Navy Federal Credit Union 188 185 18 167 12,049 11,578 2,187 9,391

Ocwen Loan Servicing, LLC 15,740 9,808 2,746 7,062 898,871 870,873 154,415 716,458

OneWest Bank 95 232 54 178 383,937 383,765 102,658 281,107

ORNL Federal Credit Union 11 11 - 11 616 616 53 563

PennyMac Loan Services, LLC 374 387 80 307 22,204 21,498 6,109 15,389

PNC Bank, National Association 25 43 2 41 1,076 994 52 942

PNC Mortgage6 421 421 65 356 42,841 42,817 27,945 14,872

Residential Credit Solutions, Inc. 315 320 30 290 19,196 19,091 2,181 16,910

Select Portfolio Servicing, Inc. 5,501 2,475 1,037 1,438 185,797 170,741 102,319 68,422

Specialized Loan Servicing LLC 1,286 1,203 277 926 64,540 62,139 10,385 51,754

U.S. Bank National Association 1,463 1,887 185 1,702 132,748 130,270 44,613 85,657

Wells Fargo Bank, NA 8,323 9,021 1,472 7,549 1,449,799 1,437,177 427,865 1,009,312

Other Servicers7 - - - - 170,842 170,842 106,111 64,731

TOTAL 76,985 57,492 10,119 47,373 7,641,894 7,494,169 2,422,214 5,071,955

Activity in September 2014 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating Program-to-Date results.

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity.

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).