Servicer Name

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA6

 12,871 13,748 2,492 11,256 1,277,961 1,259,678 573,878 685,800

BankUnited 59 66 41 25 9,215 9,050 4,419 4,631

Bayview Loan Servicing, LLC 1,691 1,678 609 1,069 26,784 24,979 9,366 15,613

Carrington Mortgage Services, LLC 1,475 1,715 468 1,247 57,503 55,914 19,109 36,805

CCO Mortgage, a division of RBS Citizens NA 382 415 25 390 23,077 22,474 5,542 16,932

CitiMortgage Inc 626 376 63 313 521,405 506,961 216,379 290,582

GMAC7

 7,362 8,159 483 7,676 447,854 438,795 95,323 343,472

Green Tree Servicing LLC 1,875 1,590 643 947 74,137 71,461 27,144 44,317

iServe Residential Lending, LLC - - - - 1 1 1 -

iServe Servicing, Inc. - - - - 31 31 13 18

JPMorgan Chase Bank, NA 17,089 12,210 2,246 9,964 1,450,346 1,429,728 425,876 1,003,852

Midland Mortgage Co. 2,407 2,789 223 2,566 86,188 84,379 6,405 77,974

Nationstar Mortgage LLC 11,330 2,987 755 2,232 329,843 301,843 67,274 234,569

Navy Federal Credit Union 293 340 68 272 8,482 8,021 1,544 6,477

Ocwen Loan Servicing, LLC7

 20,936 16,573 4,173 12,400 729,012 692,236 178,546 513,690

OneWest Bank 4,506 5,027 596 4,431 364,406 348,835 99,439 249,396

ORNL Federal Credit Union 14 14 2 12 439 438 44 394

PennyMac Loan Services, LLC 671 848 270 578 12,905 11,758 3,217 8,541

PNC Bank, National Association 6 6 2 4 576 511 21 490

PNC Mortgage8

 579 580 93 487 33,522 33,476 26,827 6,649

Residential Credit Solutions, Inc. 398 388 68 320 14,001 10,565 2,022 8,543

Select Portfolio Servicing, Inc. 2,757 2,994 1,366 1,628 114,009 108,595 80,133 28,462

Specialized Loan Servicing LLC 1,160 1,389 523 866 35,558 31,154 4,228 26,926

U.S. Bank National Association 1,786 980 72 908 102,992 100,837 42,038 58,799

Wells Fargo Bank, NA 10,367 11,040 3,306 7,734 757,195 740,087 261,832 478,255

Other Servicers9

 - - - - 170,810 170,810 106,097 64,713

TOTAL 100,640 85,912 18,587 67,325 6,648,252 6,462,617 2,256,717 4,205,900

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures include 

HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

4 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP Trial 

Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests approved and 

Trial Offers sent since program inception, or March 2009.

5 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: "Number 

of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 

2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

6 Bank of America, NA includes BAC Home Loans Servicing, LP. 

7 GMAC and Ocwen Loan Servicing, LLC now include activities previously reported under Homeward Residential

9 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey 

questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).

8 Formerly National City Bank.

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be 

separately reviewed or validated by Treasury.

Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to August 

2012, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis.

From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that 

Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received include 

all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance.

HAMP Application Activity by Servicer 1

As of April 2013

Activity in April 2013 Program-to-Date