HAMP Application Activity by Servicer 1

As of December 2017

Servicer Name # Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA - - - 1,524,748 1,505,172 588,284 916,888

BankUnited - - - 9,959 9,959 4,970 4,989

Bayview Loan Servicing, LLC - - - 92,548 92,371 20,911 71,460

Carrington Mortgage Services, LLC - - - 105,590 105,590 27,443 78,147

Citizens Bank, N.A. - - - 39,479 39,479 7,041 32,438

CIT Bank, NA6 2 - 2 388,421 388,329 103,632 284,697

CitiMortgage Inc 22 - 22 614,753 613,454 194,845 418,609

Ditech Financial LLC7 - - - 131,064 131,064 50,828 80,236

JPMorgan Chase Bank, NA - - - 1,853,776 1,847,897 455,099 1,392,798

Nationstar Mortgage, LLC dba Mr Cooper - - - 633,038 633,038 134,794 498,244

Navy Federal Credit Union - - - 16,222 16,222 2,509 13,713

Ocwen Loan Servicing, LLC - - - 1,679,549 1,653,002 507,500 1,145,502

ORNL Federal Credit Union - - - 824 824 66 758

PennyMac Loan Services, LLC - - - 24,545 24,545 6,706 17,839

PNC Bank NA8 - - - 53,888 53,846 29,336 24,510

Select Portfolio Servicing, Inc. - - - 304,067 295,044 139,397 155,647

Specialized Loan Servicing LLC - - - 130,912 130,892 22,932 107,960

U.S. Bank National Association - - - 161,867 161,862 49,525 112,337

Wells Fargo Bank, NA 99 - 99 1,619,166 1,611,573 455,124 1,156,449

Other Servicers9 - - - 212,677 212,504 111,096 101,408

TOTAL 123 - 123 9,597,093 9,526,667 2,912,038 6,614,629

Activity in December 2017 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data in this report reflects what is provided by servicers participating in the 

survey and is not separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. Due to the MHA Program Modification Effective 

Date Cut-off of December 1, 2017, the December 2017 version of this report is the last issued and includes data collected from servicers through December 31, 2017. Requests received that were not processed as of 

December 2017 may be attributable to a variety of reasons, including failure to submit a complete mortgage modification request. Borrowers whose requests were not processed may have been offered a Streamline HAMP 

Modification. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of 

Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all 

mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. As of January 2017, servicers were no longer required to provide monthly requests received 

volumes. Due to the December 30, 2016 HAMP application deadline, servicers will not report any requests received after that date and therefore, the monthly Requests Received column has been removed from the report. 

Servicers continue to evaluate and decision requests which were submitted by the application deadline. 

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests 

Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program 

guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, 

effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet 

basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only 

reflect previous periods when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).