HAMP Application Activity by Servicer 1

As of February 2014

Servicer Name

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 8,237 4,816 899 3,917 1,374,426 1,349,202 587,678 761,524

BankUnited 42 39 22 17 9,699 9,500 4,674 4,826

Bayview Loan Servicing, LLC 1,383 1,126 302 824 33,828 31,666 10,773 20,893

Carrington Mortgage Services, LLC 1,333 1,529 281 1,248 73,426 72,608 23,892 48,716

CCO Mortgage, a division of RBS Citizens NA 507 271 27 244 27,300 26,430 5,861 20,569

CitiMortgage Inc 291 634 534 100 527,293 518,226 224,904 293,322

Green Tree Servicing LLC 1,742 909 537 372 90,160 85,507 33,794 51,713

JPMorgan Chase Bank, NA 10,470 2,715 733 1,982 1,538,845 1,519,835 439,267 1,080,568

Midland Mortgage Co. 2,315 2,303 251 2,052 110,468 108,357 9,636 98,721

Nationstar Mortgage LLC 11,213 8,627 1,863 6,764 408,625 383,246 82,919 300,327

Navy Federal Credit Union 169 165 27 138 10,718 10,235 1,950 8,285

Ocwen Loan Servicing, LLC 30,177 4,796 2,758 2,038 1,385,083 1,299,144 306,725 992,419

OneWest Bank 262 387 39 348 382,092 381,276 102,286 278,990

ORNL Federal Credit Union 16 16 - 16 553 553 52 501

PennyMac Loan Services, LLC 371 257 81 176 18,548 17,818 5,086 12,732

PNC Bank, National Association 17 19 3 16 723 657 39 618

PNC Mortgage6 781 796 77 719 38,407 38,295 27,430 10,865

Residential Credit Solutions, Inc. 274 300 57 243 17,120 16,863 1,982 14,881

Select Portfolio Servicing, Inc. 9,147 2,943 474 2,469 169,398 146,529 92,409 54,120

Specialized Loan Servicing LLC 1,256 1,600 215 1,385 48,615 46,505 7,251 39,254

U.S. Bank National Association 2,201 1,792 71 1,721 120,845 111,744 43,081 68,663

Wells Fargo Bank, NA 8,205 7,591 1,599 5,992 1,379,184 1,358,428 415,773 942,655

Other Servicers7 - - - - 170,842 170,842 106,111 64,731

TOTAL 90,409 43,631 10,850 32,781 7,936,198 7,703,466 2,533,573 5,169,893

Activity in February 2014 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury.

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria.

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).