HAMP Application Activity by Servicer 1

As of April 2016

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 5,140 3,535 212 3,323 1,505,293 1,475,870 586,730 889,140

BankUnited 20 12 8 4 10,287 9,885 4,929 4,956

Bayview Loan Servicing, LLC 1,996 2,110 223 1,887 78,429 75,010 19,322 55,688

Carrington Mortgage Services, LLC 867 860 127 733 98,560 98,459 26,769 71,690

CCO Mortgage, a division of RBS Citizens NA 162 181 32 149 38,276 37,931 6,875 31,056

CIT Bank, NA6 96 85 13 72 387,605 387,380 103,514 283,866

CitiMortgage Inc 910 1,459 124 1,335 612,667 598,762 193,751 405,011

Ditech Financial LLC7 1,845 1,340 685 655 117,516 114,870 45,041 69,829

JPMorgan Chase Bank, NA 3,347 3,644 540 3,104 1,834,413 1,815,487 450,777 1,364,710

Nationstar Mortgage LLC 5,471 6,028 1,329 4,699 597,395 591,517 125,246 466,271

Navy Federal Credit Union 140 150 10 140 14,744 14,579 2,447 12,132

Ocwen Loan Servicing, LLC 9,529 10,550 3,095 7,455 1,609,941 1,560,692 486,558 1,074,134

ORNL Federal Credit Union 9 9 - 9 742 742 56 686

PennyMac Loan Services, LLC 113 119 17 102 23,611 23,471 6,512 16,959

PNC Bank NA8 320 343 44 299 51,442 51,333 29,007 22,326

Residential Credit Solutions, Inc. 26 24 2 22 41,815 41,642 4,985 36,657

Select Portfolio Servicing, Inc. 2,989 2,760 983 1,777 275,450 252,355 128,451 123,904

Specialized Loan Servicing LLC 1,892 2,343 382 1,961 111,263 107,423 19,322 88,101

U.S. Bank National Association 1,043 859 83 776 156,417 154,633 47,477 107,156

Wells Fargo Bank, NA 6,264 6,278 836 5,442 1,582,249 1,560,059 448,401 1,111,658

Other Servicers9 - - - - 170,842 170,842 106,111 64,731

TOTAL 42,179 42,689 8,745 33,944 9,318,957 9,142,942 2,842,281 6,300,661

Activity in April 2016 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not 

become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods