HAMP Application Activity by Servicer 1

As of May 2014

Servicer Name

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 9,115 9,831 793 9,038 1,405,869 1,379,621 590,544 789,077

BankUnited 41 37 20 17 9,804 9,589 4,729 4,860

Bayview Loan Servicing, LLC 1,977 2,305 595 1,710 39,554 36,856 12,092 24,764

Carrington Mortgage Services, LLC 1,635 1,376 163 1,213 79,105 77,248 24,400 52,848

CCO Mortgage, a division of RBS Citizens NA 411 451 65 386 28,642 27,780 6,044 21,736

CitiMortgage Inc 322 607 538 69 527,860 520,125 226,571 293,554

Green Tree Servicing LLC 1,083 1,420 561 859 95,348 91,402 36,440 54,962

JPMorgan Chase Bank, NA 7,678 2,860 686 2,174 1,555,096 1,529,029 441,498 1,087,531

Midland Mortgage Co. 2,111 2,356 249 2,107 117,037 115,325 10,446 104,879

Nationstar Mortgage LLC 6,025 6,784 2,300 4,484 427,270 405,734 88,561 317,173

Navy Federal Credit Union 193 170 52 118 11,307 10,829 2,103 8,726

Ocwen Loan Servicing, LLC 36,314 35,992 3,402 32,590 1,510,152 1,449,340 219,754 1,229,586

OneWest Bank 234 346 68 278 383,203 382,569 102,485 280,084

ORNL Federal Credit Union 6 6 - 6 582 582 53 529

PennyMac Loan Services, LLC 525 215 104 111 19,834 18,773 5,453 13,320

PNC Bank, National Association 30 67 4 63 920 815 44 771

PNC Mortgage6 616 630 78 552 40,819 40,760 27,704 13,056

Residential Credit Solutions, Inc. 294 302 22 280 18,004 17,802 2,050 15,752

Select Portfolio Servicing, Inc. 6,905 3,790 1,478 2,312 194,048 157,127 95,984 61,143

Specialized Loan Servicing LLC 2,035 3,079 543 2,536 55,524 53,042 8,541 44,501

U.S. Bank National Association 1,383 3,213 335 2,878 126,422 120,599 43,716 76,883

Wells Fargo Bank, NA 8,356 8,199 1,300 6,899 1,405,684 1,385,621 420,167 965,454

Other Servicers7 - - - - 170,842 170,842 106,111 64,731

TOTAL 87,289 84,036 13,356 70,680 8,222,926 8,001,410 2,475,490 5,525,920

Activity in May 2014 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury.

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria.

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).