Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA6 13,402 16,895 2,556 14,339 1,265,090 1,245,930 571,386 674,544

BankUnited 76 82 41 41 9,156 8,984 4,378 4,606

Bayview Loan Servicing, LLC 902 740 46 694 25,093 23,301 8,757 14,544

Carrington Mortgage Services, LLC 1,306 1,229 389 840 56,028 54,199 18,641 35,558

CCO Mortgage, a division of RBS Citizens NA 477 372 42 330 22,695 22,059 5,517 16,542

CitiMortgage Inc 1,306 1,628 1,195 433 520,779 506,585 216,316 290,269

GMAC Mortgage, LLC 7,917 7,491 525 6,966 431,404 423,992 91,450 332,542

Green Tree Servicing LLC 1,916 1,218 682 536 72,262 69,871 26,501 43,370

Homeward Residential 459 383 81 302 223,557 218,460 57,201 161,259

iServe Residential Lending, LLC - - - - 1 1 1 -

iServe Servicing, Inc. - - - - 31 31 13 18

JPMorgan Chase Bank, NA 42,528 15,218 2,990 12,228 1,441,046 1,417,329 423,446 993,883

Midland Mortgage Co. 2,498 2,711 386 2,325 83,781 81,590 6,182 75,408

National City Bank 400 409 73 336 32,943 32,896 26,734 6,162

Nationstar Mortgage LLC 13,466 9,834 839 8,995 318,513 298,856 66,519 232,337

Navy Federal Credit Union 418 383 76 307 8,189 7,681 1,476 6,205

Ocwen Loan Servicing, LLC 10,220 8,317 2,416 5,901 473,423 463,824 120,549 343,275

OneWest Bank 5,100 5,672 581 5,091 359,900 343,808 98,843 244,965

ORNL Federal Credit Union 9 10 2 8 425 424 42 382

PennyMac Loan Services, LLC 639 601 215 386 12,234 10,910 2,947 7,963

PNC Bank, National Association 10 9 2 7 570 505 19 486

Residential Credit Solutions, Inc. 372 281 60 221 13,603 10,244 2,013 8,231

Select Portfolio Servicing, Inc. 2,736 2,754 1,357 1,397 111,252 105,630 78,766 26,864

Specialized Loan Servicing LLC 817 1,576 355 1,221 34,398 29,765 3,705 26,060

U.S. Bank National Association 1,806 1,025 92 933 100,621 98,857 41,947 56,910

Wells Fargo Bank, NA 10,875 11,070 3,376 7,694 746,828 729,047 258,526 470,521

Other Servicers7 - - - - 170,810 170,810 106,097 64,713

TOTAL 119,655 89,908 18,377 71,531 6,534,632 6,375,589 2,237,972 4,137,617

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a 

HAMP Trial Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification 

requests approved and Trial Offers sent since program inception, or March 2009.

5

 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: 

"Number of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, 

effective June 1, 2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

HAMP Application Activity by Servicer 1

As of March 2013

6 Bank of America, NA includes BAC Home Loans Servicing, LP. 

Activity in March 2013 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and 

cannot be separately reviewed or validated by Treasury.

Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to 

August 2012, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis.

From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that 

Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received 

include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program 

guidance.

7 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the 

survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures 

include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.