Making Home Affordable

Program Performance Report Through June 2011

Report Highlights Inside:

More Than 760,000 Permanent Modifications Started

• Program has shown steady entry to permanent modifications, averaging about 

30,000 new permanent modifications each month for the past 12 months.

• The conversion rate for homeowners entering trial modifications since June 1, 

2010 continues to improve. Of homeowners eligible to convert, 74% were granted 

permanent modifications with an average time to convert of 3.5 months – a higher 

conversion rate and shorter time to convert than earlier in the program. 

• Homeowners receiving permanent modifications save a median of $524 each 

month, or 37% of the median before-modification payment. Program to date, 

homeowners in permanent modifications have realized aggregate savings in 

monthly mortgage payments of approximately $7.3 billion. 

Permanent Modifications Continue to Perform Well Over Time

• Homeowners in HAMP modifications continue to perform well over time, with redefault rates lower than experienced for industry modifications.

• At six months, more than 93% of homeowners remain in permanent 

modifications, with just 10.5% of homeowners 60+ days delinquent. At one year, 

more than 84% of homeowners remain in the program.

• Payment reduction is strongly correlated with permanent modification 

sustainability. At one year, more than 91% of homeowners with a payment 

reduction greater than 50% remain in the program, exceeding the performance of 

modifications with less substantial payment reductions. 

SUMMARY RESULTS:

First Lien Modification Activity

Performance of Permanent 

Modifications

First Lien Modification Characteristics/

Treasury-FHA HAMP Activity

Activity for HAFA, PRA and UP

Second Lien Modification Activity

HAMP Activity by State

HAMP Activity by MSA/

Homeowner Outreach

Aged Trials

2

3-4

5

6

7

8

9

10

SERVICER RESULTS:

Modification Activity by Servicer

Trial Length

Conversion Rate

Disposition of Homeowners Not in 

HAMP

Homeowner Experience

Modifications by Investor Type

11

12

13

14-15

16

17

APPENDICES:

Participants in MHA Programs 18-19
Making Home Affordable: Summary Results

Program Performance Report Through June 2011

HAMP Activity: First Lien Modifications

Total

HAMP Eligibility 

(As of May 31, 2011)

Eligible Delinquent Loans1 2,602,670

Eligible Delinquent Borrowers2 1,033,471

Trial

Modifications

Trial Plan Offers Extended (Cumulative)3 1,871,442

All Trials Started 1,639,382

Trials Reported Since May 2011 Report4 24,659

Trial Modifications Canceled (Cumulative) 760,796

Active Trials 115,515

Permanent 

Modifications

All Permanent Modifications Started 763,071

Permanent Modifications Reported Since 

May 2011 Report 31,620

Permanent Modifications Canceled 

(Cumulative)5 106,027

Active Permanent Modifications 657,044

1 Estimated eligible 60+ day delinquent loans as reported by servicers as of May 31, 2011, include conventional loans: 

 in foreclosure and bankruptcy.

 with a current unpaid principal balance less than $729,750 on a one-unit property, $934,200 on a two-unit property, 

$1,129,250 on a three-unit property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination.

 originated on or before January 1, 2009.

Estimated eligible 60+ day delinquent loans exclude: 

 FHA and VA loans.

 loans that are current or less than 60 days delinquent, which may be eligible for HAMP if a borrower is in imminent 

default. 2 The estimated eligible 60+ day delinquent borrowers are those in HAMP-eligible loans, minus estimated exclusions of 

loans on vacant properties, loans with borrower debt-to-income ratio below 31%, loans that fail the NPV test, 

properties no longer owner-occupied, unemployed borrowers, manufactured housing loans with title/chattel issues 

that exclude them from HAMP, loans where the investor pooling and servicing agreements preclude modification, and 

trial and permanent modifications disqualified from HAMP. Exclusions for DTI and NPV results are estimated using 

market analytics. 3 As reported in the weekly servicer survey of large SPA servicers through June 30, 2011. 4 Servicers may enter new trial modifications into the HAMP system of record at anytime. 5 A permanent modification is canceled when the borrower has missed three consecutive monthly payments. Includes 

1,582 loans paid off.

HAMP is designed to lower monthly mortgage payments to help struggling 

homeowners stay in their homes and prevent avoidable foreclosure. 

Note: Unless specified, exhibits in this report refer to HAMP first lien modification activity. 

2

HAMP Trials Started

955

1,050

1,138

1,209

1,257 1,284 1,306 1,330 1,354 1,385 1,415 1,446 1,481 1,511

1,544 1,575 1,603 1,624 1,639

0

100

200

300

300

600

900

1,200

1,500

1,800

Dec 2009 Mar 2010 June Sep Dec Mar 2011 June

New Trials Started (000s)

All Trials Started (000s)

Cumulative Trial Starts (Left Axis)

Monthly Trial Starts (Right Axis)

Source: HAMP system of record. Servicers may enter new trial modifications into the HAMP system of record at any 

time. For example, 24,659 trials have entered the HAMP system of record since the prior report; of those, 14,962 were 

trials with a first payment recorded in June 2011. 

Permanent Modifications Started (Cumulative)

67

117

170

231

299

347

398

435

468

496

520

550

580

608 634

670

699

731

763

0

100

200

300

400

500

600

700

800

Dec 2009 Mar 2010 June Sep Dec Mar 2011 June

All Permanent Modifications Started (000s)

Source: HAMP system of record.
Making Home Affordable: Summary Results

Program Performance Report Through June 2011

Performance of Permanent Modifications (As of May 31, 2011)

Modification 

Became 

Permanent 

in:

Delinquency: Months After Conversion to Permanent

3 6 9 12 15

# 60+ 

Days

90+ 

Days # 60+ Days

90+ 

Days # 60+ Days

90+ 

Days # 60+ Days

90+ 

Days # 60+ Days

90+ 

Days

Q3 2009 3,584 9.8% 3.5% 4,443 15.0% 9.8% 4,701 19.6% 15.0% 4,689 25.4% 20.7% 4,860 30.0% 25.2%

Q4 2009 44,356 5.3% 1.4% 48,199 9.6% 5.7% 51,076 15.3% 10.6% 52,253 19.9% 15.3% 54,034 23.3% 19.3%

Q1 2010 125,746 3.7% 1.0% 152,547 9.7% 5.3% 160,581 16.0% 11.2% 164,808 20.2% 16.0% 169,116 22.5% 19.1%

Q2 2010 150,507 5.0% 1.4% 160,308 11.8% 7.0% 171,417 16.9% 12.4% 177,637 19.4% 15.9%

Q3 2010 86,907 4.7% 1.4% 97,012 10.7% 6.7% 104,128 13.8% 10.3%

Q4 2010 58,525 4.3% 1.4% 63,062 8.6% 5.5%

Q1 2011 71,882 2.6% 0.8%

ALL 541,507 4.3% 1.2% 525,571 10.5% 6.2% 491,903 15.8% 11.4% 399,387 19.9% 15.9% 228,010 22.8% 19.3%

• For permanent loans aged at least 3 months as of May 31, 2011, as reported by servicers through June 17, 2011. 

• The table stratifies the data by the quarter in which the permanent modification became effective and provides two separate performance metrics: 

• 60+ days delinquent: All loans that have missed two or more consecutive monthly payments, including 90+ days delinquent loans.

• 90+ days delinquent: All loans that have missed three or more consecutive monthly payments.

• Loan payment status is not reported by servicers after program disqualification (90+ days delinquent). Therefore, 90+ days delinquent loans are included in each of the 60+ days delinquent 

and 90+ days delinquent metrics for all future reporting periods, even though some loans may have cured or paid off following program disqualification.

• This table reflects a total of 87,063 disqualified loans that have aged 3, 6, 9, 12 or 15 months through the May activity period as reported by servicers through June 17, 2011. 

• Servicers are required to report monthly payment information on HAMP modifications in the form of an Official Monthly Report (OMR). If a servicer does not report an OMR for a loan in a 

given month, the performance of that loan is not included in the table for that month. This table reflects improved servicer OMR reporting as the modification ages, causing the total loan 

count for each quarter in months 6 and beyond to be higher than the count in month 3. Reported loan counts may shift from prior reports due to servicer data corrections.

• Once a loan is paid off, it is no longer reflected in future periods. 

• This table will be published quarterly.

This table shows the performance of permanent HAMP modifications at 3, 6, 9, 12 and 15 months of age and includes 

modifications that have aged at least 3, 6, 9, 12, or 15 months, as applicable. For example: 

Of loans that became permanent in the 3rd quarter of 2010, 10.7% were 60+ days delinquent at six months’ seasoning. 

3
Making Home Affordable: Summary Results

Program Performance Report Through June 2011

Performance of Permanent Modifications by Homeowner Payment Reduction (As of May 31, 2011)

Decrease 

From BeforeModification 

Principal + 

Interest 

Payment:

Delinquency: Months After Conversion to Permanent

3 6 9 12 15

# 60+ 

Days

90+ 

Days # 60+ Days

90+ 

Days # 60+ Days

90+ 

Days # 60+ Days

90+ 

Days # 60+ Days

90+ 

Days

≤20% Decrease 105,893 7.4% 2.2% 101,284 17.7% 10.9% 95,265 26.0% 19.4% 77,504 31.7% 26.2% 42,809 35.6% 30.9%

(20%-30%] Decrease 85,363 5.4% 1.6% 82,445 13.0% 7.8% 76,912 19.6% 14.3% 62,443 24.5% 19.8% 35,596 28.4% 24.2%

(30%-40%] Decrease 96,248 4.1% 1.2% 93,099 10.3% 6.1% 87,080 15.8% 11.4% 70,902 20.2% 16.0% 41,158 23.4% 19.7%

(40%-50%] Decrease 99,373 3.3% 0.9% 96,188 8.3% 4.7% 89,933 12.9% 8.9% 72,647 16.5% 12.9% 42,087 19.5% 16.3%

>50% Decrease 154,630 2.4% 0.6% 152,555 5.8% 3.1% 142,713 8.8% 6.0% 115,891 11.5% 8.7% 66,360 13.4% 10.9%

ALL 541,507 4.3% 1.2% 525,571 10.5% 6.2% 491,903 15.8% 11.4% 399,387 19.9% 15.9% 228,010 22.8% 19.3%

Note: For permanent loans aged at least 3 months as of May 31, 2011, as reported by servicers through June 17, 2011. See previous page for technical notes.

0%

10%

20%

30%

40%

3 6 9 12 15

60+ Day Delinquency Rate

Months After Conversion to Permanent Modification

60+ Day Delinquency Rate by Payment Reduction

Decreased by 20% or less

Decreased above 20% up to 

and including 30%

Decreased above 30% up to 

and including 40%

Decreased above 40% up to 

and including 50%

Decreased by more than 

50%

Program Average

This chart and the table that follows show the performance of permanent HAMP modifications at 3, 6, 9, 12 and 15 months of age as related to homeowner payment 

reduction. For example: Of loans that featured a payment reduction between 40% and 50%, 8.3% were 60+ days delinquent at six months’ seasoning. 

4
Making Home Affordable: Summary Results

Program Performance Report Through June 2011

• The primary hardship reasons for homeowners in active 

permanent modifications are:

• 61.2% experienced loss of income (curtailment of income or 

unemployment)

• 11.3% reported excessive obligation

• 2.9% reported an illness of the principal borrower

Homeowner Benefits and First Lien Modification Characteristics

Loan Characteristic

Before 

Modification

After 

Modification

Median 

Decrease

Front-End Debt-to-Income Ratio1 45.2% 31.0% -14.2 pct pts

Back-End Debt-to-Income Ratio2 78.6% 61.7% -14.7 pct pts

Median Monthly Housing 

Payment3 $1,427.90 $832.77 -$524.28

1 Ratio of housing expenses (principal, interest, taxes, insurance and homeowners association and/or condo 

fees) to monthly gross income. 

2 Ratio of total monthly debt payments (including mortgage principal and interest, taxes, insurance, homeowners 

association and/or condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and 

investment property payments) to monthly gross income. Borrowers who have a back-end debt-to-income ratio of 

greater than 55% are required to seek housing counseling under program guidelines.

3 Principal and interest payment. 

Select Median Characteristics of Active Permanent Modifications

• Of trial modifications started, 79% of homeowners were at 

least 60 days delinquent at trial start. The rest were up to 59 

days delinquent or current and in imminent default. 

5

• Aggregate savings to homeowners who received HAMP 

first lien permanent modifications are estimated to 

total approximately $7.3 billion, program to date, 

compared with unmodified mortgage obligations.

• The median monthly savings for borrowers in active 

permanent first lien modifications is $524.28, or 37% of 

the median monthly payment before modification. 

• Active permanent modifications feature the following 

modification steps:

• 100% feature interest rate reductions

• 59.7% offer term extension

• 30.5% include principal forbearance

The Treasury FHA-HAMP Program provides assistance to eligible homeowners 

with FHA-insured mortgages.

All Treasury FHA-HAMP Trial Modifications Started 5,376

Treasury FHA-HAMP Permanent Modifications Started 3,762

Treasury FHA-HAMP Modification Activity
Making Home Affordable: Summary Results

Program Performance Report Through June 2011

The Home Affordable Foreclosure Alternatives Program (HAFA) offers incentives for 

homeowners looking to exit their homes through a short sale or deed-in-lieu of 

foreclosure. HAFA has established important homeowner protections and an industry 

standard for streamlined transactions. In 22% of HAFA agreements started, the 

homeowner began a HAMP trial modification but later requested a HAFA agreement 

or was disqualified from HAMP. 

6

All HAFA Agreements Started1 21,412

HAFA Agreements Active 8,724

HAFA Transactions Completed 10,754

Completed Transactions – Short Sale 10,438

Completed Transactions – Deed-in-Lieu 316

Home Affordable Foreclosure Alternatives (HAFA) Activity HAFA Activity by Servicer

Servicer

Agreements

Started1

Agreements 

Completed

Bank of America, NA2 2,824 1,873

J.P. Morgan Chase Bank NA3 7,722 3,596

Litton Loan Servicing LP 1,119 483

Select Portfolio Servicing, Inc. 1,223 591

Wells Fargo Bank, NA4 6,229 3,123

All Other Servicers 2,295 1,088

Total 21,412 10,754

1 Servicer agreement with homeowner for terms of potential short sale, which lasts at least 120 days; or agreement for a deed-inlieu transaction. A short sale requires a third-party purchaser and cooperation of junior lienholders and mortgage insurers to 

complete the transaction. All HAFA Agreements Started include HAFA Agreements Active, HAFA Transactions Completed, and HAFA 

Transactions Canceled.

2 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit 

Corporation.

3 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.

4Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

The Principal Reduction Alternative (PRA) requires servicers of non-GSE loans to 

evaluate the benefit of principal reduction for mortgages with a loan-to-value ratio of 

115% or greater when evaluating a homeowner for a HAMP first lien modification. 

While servicers are required to evaluate homeowners for PRA, they are not required to 

reduce principal as part of the modification. PRA may be a feature of a HAMP trial or 

permanent modification. 

All PRA Trial Modifications Started 26,258

PRA Trial Modifications Active 18,195

All PRA Permanent Modifications Started 7,009

PRA Permanent Modifications Active 6,941

Median Principal Amount Reduced for Active Permanent 

Modifications $67,751

Median Principal Amount Reduced for Active Permanent 

Modifications (%)2 30.7%

Principal Reduction Alternative (PRA) Activity

2 Derived as the ratio of PRA amount to before-modification UPB, excluding capitalization. 

The Treasury Unemployment Program (UP) provides a temporary 

forbearance to homeowners who are unemployed. Treasury recently 

announced that unemployed homeowners must be considered for a 

minimum of 12 months’ forbearance. 

All UP Forbearance Plans Started (Through May 2011) 12,399

UP Forbearance Plans With Some Payment Required 9,886

UP Forbearance Plans With No Payment Required 2,513

Unemployment Program (UP) Activity

1 Servicer agreement with homeowner for terms of potential short sale, which lasts at least 120 days; or agreement for a 

deed-in-lieu transaction. A short sale requires a third-party purchaser and cooperation of junior lienholders and mortgage 

insurers to complete the transaction. All HAFA Agreements Started include HAFA Agreements Active, HAFA 

Transactions Completed, and HAFA Transactions Canceled.

Note: Data is as reported by servicers via survey for UP participation through May 31, 2011. 
Making Home Affordable: Summary Results

Program Performance Report Through June 2011

7

The Second Lien Modification Program (2MP) provides assistance to homeowners in 

a first lien permanent modification who have an eligible second lien with a 

participating servicer. This assistance can result in a modification of the second lien 

and even full or partial extinguishment of the second lien. 2MP requires that the 

first lien modification be permanent and active and that the second lien have an 

unpaid balance of more than $5,000 and a monthly payment of $100 or greater.

All Second Lien Modifications Started (Cumulative)1 33,715

Second Lien Modifications Involving Full Lien 

Extinguishments 2,564

Second Lien Modifications Disqualified2 288

Active Second Lien Modifications 30,863

Second Lien Modification Program (2MP) Activity 

1 Includes second lien modifications reported into HAMP system of record through the end of cycle for June 

2011 data, though the effective date may occur in July. Number of modifications is net of cancellations, which 

are primarily due to servicer data corrections.

2 Includes 45 loans paid off. 

3 Second lien modifications follow a series of steps and may include capitalization, interest rate reduction, term 

extension and principal forbearance or forgiveness.

See Appendix A2 for servicer participants in additional Making Home Affordable programs. 

Of the Active Second Lien Modifications:

Second Lien Partially Extinguished 1,279

Second Lien Loan Modifications3 29,584

Second Lien Modification Activity by Servicer

Servicer

Second Lien 

Modifications 

Started Full Ext. DQ1

Active Partial Ext./

Terms Modified

Bank of America, NA2 14,734 1,377 135 13,222

CitiMortgage, Inc 4,944 791 21 4,132

GMAC Mortgage, LLC 1,141 32 0 1,109

J.P. Morgan Chase Bank 

NA3 4,710 0 65 4,645

Wells Fargo Bank, NA4 7,143 111 62 6,970

Other SPA Servicers 1,043 253 5 785

Total 33,715 2,564 288 30,863

Second Lien Modifications Started (Cumulative)

672 991 1,452 2,117 3,951 5,568

9,514

20,998

24,582

27,887

31,586

33,715

0

10,000

20,000

30,000

40,000

Aug 

2010

Sep Oct Nov Dec Jan 

2011

Feb Mar Apr May June July

Second Lien Extinguishment Details

Average Amount of Full Extinguishment $67,371

Average Amount of Partial Extinguishment $6,181

Note: Number of modifications started is net of cancellations, which are primarily due to servicer data corrections. 1 Includes second liens paid off.

2 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit 

Corporation.

3 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.

4 Wells Fargo Bank, NA includes Wachovia Mortgage, FSB. 

Note: Includes second lien modifications reported into HAMP system of record through the end of cycle for 

June 2011 data, though the effective date may occur in July. Number of modifications is net of cancellations, 

which are primarily due to servicer data corrections.
Making Home Affordable: Summary Results

Program Performance Report Through June 2011

8

Note: Includes active trial and permanent 

modifications from the official HAMP system of 

record.

Source: 1st Quarter 2011 

National Delinquency 

Survey, Mortgage 

Bankers Association.

State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity

AK 59 279 338 0.0% MT 134 750 884 0.1%

AL 721 3,762 4,483 0.6% NC 1,981 12,001 13,982 1.8%

AR 262 1,415 1,677 0.2% ND 22 111 133 0.0%

AZ 4,014 30,209 34,223 4.4% NE 153 904 1,057 0.1%

CA 28,189 158,636 186,825 24.2% NH 508 3,030 3,538 0.5%

CO 1,378 9,093 10,471 1.4% NJ 3,704 21,240 24,944 3.2%

CT 1,446 8,234 9,680 1.3% NM 432 2,114 2,546 0.3%

DC 178 1,126 1,304 0.2% NV 2,844 16,748 19,592 2.5%

DE 333 2,055 2,388 0.3% NY 5,890 30,021 35,911 4.6%

FL 15,094 77,826 92,920 12.0% OH 2,600 14,558 17,158 2.2%

GA 4,329 23,832 28,161 3.6% OK 288 1,507 1,795 0.2%

HI 431 2,521 2,952 0.4% OR 1,221 7,156 8,377 1.1%

IA 332 1,660 1,992 0.3% PA 2,421 13,687 16,108 2.1%

ID 461 2,500 2,961 0.4% RI 547 3,477 4,024 0.5%

IL 5,966 35,306 41,272 5.3% SC 1,100 6,214 7,314 0.9%

IN 1,142 6,386 7,528 1.0% SD 33 258 291 0.0%

KS 274 1,581 1,855 0.2% TN 1,309 6,711 8,020 1.0%

KY 461 2,489 2,950 0.4% TX 3,326 17,105 20,431 2.6%

LA 767 3,557 4,324 0.6% UT 951 6,237 7,188 0.9%

MA 2,578 16,471 19,049 2.5% VA 2,413 16,031 18,444 2.4%

MD 3,415 21,094 24,509 3.2% VT 107 553 660 0.1%

ME 345 1,806 2,151 0.3% WA 2,414 13,021 15,435 2.0%

MI 3,603 21,399 25,002 3.2% WI 1,128 6,421 7,549 1.0%

MN 1,628 11,499 13,127 1.7% WV 140 977 1,117 0.1%

MO 1,302 6,820 8,122 1.1% WY 53 337 390 0.1%

MS 416 2,512 2,928 0.4% Other2 672 1,807 2,479 0.3%

1 Total reflects active trials and active permanent modifications.

2 Includes Guam, Puerto Rico and the U.S. Virgin Islands.

60+ Day Delinquency Rate

5.0% and lower 10.01% - 15.0% 20.01%

5.01% - 10.0% 15.01% - 20.0% and higher

HAMP Modifications

5,000 and lower 20,001 – 35,000

5,001 – 10,000 35,001 and higher

10,001 – 20,000 

HAMP Activity by State Modification Activity by State

Mortgage Delinquency Rates by State
Making Home Affordable: Summary Results

Program Performance Report Through June 2011

Homeowner Outreach Events Hosted Nationally by 

Treasury and Partners (cumulative) 55

Homeowners Attending Treasury-Sponsored Events 

(cumulative) 55,591

Servicer Solicitation of Borrowers (cumulative)1 7,561,726

Page views on MakingHomeAffordable.gov

(June 2011) 1,737,548

Page views on MakingHomeAffordable.gov (cumulative) 121,185,550

1 Source: Survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from 

borrowers 60+ days delinquent, regardless of eligibility for a HAMP modification. 

Program to 

Date June

Total Number of Calls Taken at 

1-888-995-HOPE 2,331,176 63,558

Borrowers Receiving Free Housing 

Counseling Assistance Through the 

Homeowner’s HOPETM Hotline

1,113,349 29,425

Selected Homeowner Outreach Measures

Call Center Volume

Source: Homeowner’s HOPETM Hotline.

A complete list of HAMP activity for all metropolitan areas is available at

http://www.treasury.gov/initiatives/financial-stability/results/MHA-Reports/

9

Metropolitan Statistical Area

Active

Trials

Permanent

Modifications

Total MSA 

HAMP 

Activity

% of U.S. 

HAMP 

Activity

Los Angeles-Long Beach-Santa Ana, 

CA 8,564 46,860 55,424 7.2%

New York-Northern New JerseyLong Island, NY-NJ-PA 7,503 40,678 48,181 6.2%

Riverside-San Bernardino-Ontario, 

CA 5,453 34,520 39,973 5.2%

Chicago-Joliet-Naperville, IL-IN-WI 5,767 34,154 39,921 5.2%

Miami-Fort Lauderdale-Pompano 

Beach, FL 6,428 31,469 37,897 4.9%

Phoenix-Mesa-Glendale, AZ 3,113 24,707 27,820 3.6%

Washington-Arlington-Alexandria, 

DC-VA-MD-WV 3,340 22,558 25,898 3.4%

Atlanta-Sandy Springs-Marietta, GA 3,435 19,248 22,683 2.9%

Las Vegas-Paradise, NV 2,377 13,746 16,123 2.1%

Detroit-Warren-Livonia, MI 2,216 12,937 15,153 2.0%

San Francisco-Oakland-Fremont, CA 2,572 12,567 15,139 2.0%

Orlando-Kissimmee-Sanford, FL MSA 2,217 12,211 14,428 1.9%

Boston-Cambridge-Quincy, MA-NH 1,835 11,824 13,659 1.8%

San Diego-Carlsbad-San Marcos, CA 1,947 11,369 13,316 1.7%

Sacramento-Arden-Arcade-Roseville, 

CA 1,993 11,159 13,152 1.7%

15 Metropolitan Areas With Highest HAMP Activity

Note: Total reflects active trials and active permanent modifications.
Making Home Affordable: Summary Results

Program Performance Report Through June 2011

Aged Trials1

190,412

165,543

117,574

94,269

76,502

69,418

49,229

39,753 36,184 32,017 26,362 25,390 23,552 23,014

0

50,000

100,000

150,000

200,000

May 2010 June July Aug Sept Oct Nov Dec Jan 2011 Feb March April May June

Trials Lasting 6 Months or Longer At End of Month

1 Active trials initiated at least six months ago. See page 11 for number of aged trials by servicer. These figures include trial modifications that have 

been converted to permanent modifications by the servicer and are pending reporting to the HAMP system of record plus some portion which may be 

canceled. 

The number of active trials lasting 6 months or longer has fallen to 23,000.

Program guidance directs servicers to cancel or convert trial modifications after 

three or four monthly payments, depending on circumstances.

10
Making Home Affordable: Servicer Results

Program Performance Report Through June 2011

1 Estimated eligible 60+ day delinquent borrowers as reported by 

servicers as of May 31, 2011, include those in conventional loans: 

 in foreclosure and bankruptcy.

 with a current unpaid principal balance less than $729,750 on a 

one-unit property, $934,200 on a two-unit property, $1,129,250 on 

a three-unit property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination.

 originated on or before January 1, 2009.

Estimated eligible 60+ day delinquent borrowers exclude: 

 Those in FHA and VA loans.

 Those in loans that are current or less than 60 days delinquent, 

which may be eligible for HAMP if a borrower is in imminent 

default.

 Those borrowers with debt-to-income ratios less than 31% or a 

negative NPV test.

 Owners of vacant properties or properties otherwise excluded.

 HAMP Trials and Permanent Modifications disqualified from 

HAMP.

 Unemployed borrowers.

Exclusions for DTI and NPV are estimated using market analytics. 2 As reported in the weekly servicer survey of large SPA servicers 

through June 30, 2011. 3 As reported into the HAMP system of record by servicers. Excludes 

FHA-HAMP modifications. Subject to adjustment based on servicer 

reconciliation of historic loan files. Totals reflect impact of servicing 

transfers. In cases where servicing transfers exceed new trial 

modifications reported, negative numbers are not presented. 

Servicers may enter new trial modifications into the HAMP system of 

record at any time. 4 These figures include trial modifications that have been converted to 

permanent modifications by the servicer and are pending reporting 

to the HAMP system of record plus some portion which may be 

canceled. 5 Bank of America, NA includes Bank of America, NA, BAC Home 

Loans Servicing LP, Home Loan Services and Wilshire Credit 

Corporation. 6 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation. 7 Wells Fargo Bank, NA includes all loans previously reported under 

Wachovia Mortgage, FSB. 8 Other SPA servicers are entities excluding the 10 largest servicers, by 

cap amount, that have signed participation agreements with 

Treasury and Fannie Mae. A full list of participating servicers is in 

Appendix A. 9 Includes servicers of loans owned or guaranteed by Fannie Mae and 

Freddie Mac. Includes GSE loans transferred from SPA servicers.

As of 

May 31, 2011 Cumulative As of June 30, 2011

Servicer 

Estimated 

Eligible 60+ 

Day Delinquent

Borrowers1 

Trial Plan 

Offers 

Extended2

All HAMP 

Trials 

Started3

All HAMP 

Permanent 

Modifications

Started3

Trial 

Modifications 

Reported Since 

May 2011

Report3

Active Trial 

Modifications3

Active Trial 

Modifications 

Lasting 6

Months or 

Longer4

Active 

Permanent 

Modifications3

American Home Mortgage Servicing 

Inc. 40,571 37,107 33,588 26,228 734 2,762 538 22,585

Bank of America, NA5 258,357 505,921 401,251 148,211 6,617 35,920 9,390 127,355

CitiMortgage, Inc. 70,953 179,919 130,347 52,833 -- 3 5,227 1,791 46,634

GMAC Mortgage, LLC 27,916 75,089 62,119 44,463 893 3,525 48 38,076

J.P. Morgan Chase Bank, NA6 164,213 316,070 256,560 107,842 5,141 20,708 3,485 89,231

Litton Loan Servicing LP 34,560 42,563 37,589 11,695 318 2,615 266 9,409

Ocwen Loan Servicing, LLC 39,317 48,489 45,451 34,840 572 3,326 599 27,404

OneWest Bank 32,379 70,505 53,669 28,923 1,263 3,973 236 26,006

Select Portfolio Servicing 4,973 67,930 41,947 22,457 218 1,009 48 18,860

Wells Fargo Bank, NA7 129,039 320,236 234,666 103,188 3,933 13,472 1,476 91,392

Other SPA Servicers8 98,065 207,613 211,307 104,474 1,941 9,942 1,471 91,186

Other GSE Servicers9 133,128 NA 130,888 77,917 3,629 13,036 3,666 68,906

Total 1,033,471 1,871,442 1,639,382 763,071 24,659 115,515 23,014 657,044

HAMP Modification Activity by Servicer

11
Making Home Affordable: Servicer Results

Program Performance Report Through June 2011

Length of Trial Upon Conversion1

1 For all permanent modifications started.

Note: Per program guidelines, effective June 1, 2010 all trials must be started using verified income. Prior to June 1, some servicers initiated trials using stated income information. 

3.0

3.3 3.5 3.3

4.7

3.0 3.0

3.7

3.2

3.5 3.3 3.3

0

1

2

3

4

5

6

7

8

9

Am. Home Servicing Bank of America CitiMortgage GMAC JP Morgan Chase Litton Ocwen OneWest SPS Wells Fargo Other GSE servicers Other SPA Servicers

Months

Trials Started Before 6/1/10 Trials Started On/After 6/1/10 Before 6/1/10 Average (5.2) On/After 6/1/10 Average (3.5)

The average months to convert an eligible trial modification into a permanent 

HAMP modification has decreased from 5.2 months for trials started prior to 

June 1, 2010, to 3.5 months for trials started June 1, 2010 or later.

12
Making Home Affordable: Servicer Results

Program Performance Report Through June 2011

85%

62%

75%

80%

66%

72%

79% 79%

88%

84%

77%

80%

0%

20%

40%

60%

80%

100%

Am. Home 

Servicing

Bank of America CitiMortgage GMAC JPMorgan Chase Litton Ocwen OneWest SPS Wells Fargo Other GSE

Servicers

Other SPA 

Servicers

Conversion Rate

Average of Trials Started Before 6/1/10 (42%) Average of Trials Started On/After 6/1/10 (74%)

Of Trials Started Before 6/1/10:

42% Converted to Permanent Modification

1% Pending Processing or Decision

Of Eligible Trials Started On/After 6/1/10:

74% Converted to Permanent Modification

16% Pending Processing or Decision

Conversion Rate1

Note: Per program guidelines, effective June 1, 2010 all trials must be started using verified income. Prior to June 1, some servicers initiated trials using stated income information. 

1 As measured against trials eligible to convert – those three months in trial, or four months if the borrower was at risk of imminent default at trial modification start. Permanent 

modifications transferred among servicers are credited to the originating servicer. Trial modifications transferred are reflected in the current servicer’s population.

Following the implementation of verified income 

documentation in June 2010, rates of converting trial 

modifications into permanent modifications have 

substantially risen.

13
Making Home Affordable: Servicer Results

Program Performance Report Through June 2011

Disposition Path 

Homeowners in Canceled HAMP Trial Modifications

Survey Data Through May 2011 (10 Largest Servicers)

Homeowners Whose HAMP Trial Modification Was Canceled Who Are in the Process of:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy 

in Process

Borrower

Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-inLieuForeclosure 

Starts

Foreclosure

Completions

Total

(As of May 

2011)

American Home 

Mortgage Servicing Inc. 364 67 182 2,483 33 131 277 573 95 4,205

Bank of America, NA3 41,364 7,802 29,550 69,950 1,944 3,694 14,283 31,566 11,096 211,249

CitiMortgage Inc. 17,090 3,707 5,635 29,364 1,006 1,476 1,763 9,603 2,085 71,729

GMAC Mortgage, LLC 1,541 411 1,074 5,886 170 497 921 1,620 1,480 13,600

JP Morgan Chase Bank 

NA4 7,581 781 4,227 56,406 476 5,297 6,591 23,905 11,395 116,659

Litton Loan Servicing LP 1,593 576 1,876 13,298 247 168 1,332 1,504 887 21,481

Ocwen Loan Servicing, 

LLC 402 114 395 2,586 400 34 316 1,777 555 6,579

OneWest Bank 452 744 645 10,437 313 37 1,068 3,526 3,519 20,741

Select Portfolio 

Servicing 1,340 520 1,456 5,481 373 1,095 600 1,941 2,867 15,673

Wells Fargo Bank NA5 1,587 802 13,128 56,892 1,510 12,993 3,506 16,834 10,962 118,214

TOTAL 

(These 10 Largest

Servicers)

73,314

12.2%

15,524

2.6%

58,168

9.7%

252,783

42.1%

6,472

1.1%

25,422

4.2%

30,657

5.1%

92,849

15.5%

44,941

7.5%

600,130

100.0%

Note: Data is as reported by servicers for actions completed through May 31, 2011. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Trial loans that have been canceled, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

3 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 4 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.

5 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios. 

The most common causes of 

trial cancellations from all 

servicers are:

• Insufficient documentation

• Trial plan payment default 

• Ineligible borrower: 

first lien housing expense is 

already below 31% of 

household income

14
Making Home Affordable: Servicer Results

Program Performance Report Through June 2011

Disposition Path 

Homeowners Not Accepted for HAMP Trial Modifications

Survey Data Through May 2011 (10 Largest Servicers)

Homeowners Not Accepted for a HAMP Trial Modification Who Are in the Process of:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy 

in Process

Borrower

Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-inLieuForeclosure 

Starts

Foreclosure

Completions

Total

(As of May 

2011)

American Home 

Mortgage Servicing Inc. 1,807 1,002 8,294 31,276 865 901 1,697 6,690 1,133 53,665

Bank of America, NA3 64,881 11,694 117,177 75,757 5,739 5,388 26,182 63,037 23,941 393,796

CitiMortgage Inc. 21,549 8,641 22,522 25,983 5,159 14,538 1,753 7,151 6,574 113,870

GMAC Mortgage, LLC 21,397 5,449 34,359 35,492 2,815 3,311 7,121 16,064 11,569 137,577

JP Morgan Chase Bank 

NA4 84,787 5,202 85,933 128,618 1,689 49,327 22,145 62,922 17,632 458,255

Litton Loan Servicing LP 6,714 3,139 10,712 19,943 924 732 4,693 6,273 4,013 57,143

Ocwen Loan Servicing, 

LLC 5,748 1,345 27,726 29,705 4,313 121 384 4,084 1,971 75,397

OneWest Bank 5,064 3,187 24,486 14,607 2,205 1,170 3,810 12,894 8,992 76,415

Select Portfolio 

Servicing 2,623 400 2,876 3,792 389 534 466 1,844 1,330 14,254

Wells Fargo Bank NA5 14,686 4,000 50,446 42,560 2,682 15,233 13,617 21,378 13,994 178,596

TOTAL 

(These 10 Largest 

Servicers)

229,256

14.7%

44,059

2.8%

384,531

24.7%

407,733

26.2%

26,780

1.7%

91,255

5.9%

81,868

5.3%

202,337

13.0%

91,149

5.8%

1,558,968

100.0%

Note: Data is as reported by servicers for actions completed through May 31, 2011. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Homeowners who were not approved for a HAMP trial modification, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

3 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 4 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.

5 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

Note: Excludes loans removed from servicing portfolios. 

The most common causes of 

trials not accepted from all 

servicers are:

• Insufficient documentation

• Ineligible borrower: 

first lien housing expense is 

already below 31% of 

household income

• Ineligible mortgage

15
Making Home Affordable: Servicer Results

Program Performance Report Through June 2011

Program to date, there have been 1,148,681 calls to the Homeowner’s 

HOPETM Hotline regarding a specific SPA servicer, of which 6.6% included 

complaints. Below shows specific complaint rates.

Source: Homeowner’s HOPETM Hotline.

Note: Complaint rate is the share of a specific servicer’s call volume that are complaints (e.g., for all calls about OneWest, 10.2% 

included complaints.)

Homeowner Experience (10 Largest Servicers)

Average Speed to Answer Homeowner Calls (May)

0

5

10

15

20

25

30

35

40

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JP Morgan 

Chase

Litton Ocwen OneWest SPS Wells Fargo

Seconds

Average Speed to Answer 

Calls to Homeowner’s 

HOPETM Hotline for May: 

2.3 Seconds

Call Abandon Rate (May)

0%

1%

2%

3%

4%

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JP Morgan 

Chase

Litton Ocwen OneWest SPS Wells Fargo

Homeowner’s HOPETM Hotline 

Average Call Abandon Rate 

for May: 0.9%

Source: Survey data through May 31, 2011, from servicers on call volume to loss mitigation lines; Homeowner’s 

HOPETM Hotline.

Source: Survey data through May 31, 2011, from servicers on call volume to loss mitigation lines; Homeowner’s 

HOPETM Hotline.

Servicer Time to Resolve Third-Party Escalations 

(Program to Date, Through June)

0

10

20

30

40

50

60

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JP Morgan 

Chase

Litton Ocwen OneWest SPS Wells Fargo

Resolved: 492 6,553 1,252 849 3,708 600 645 916 207 3,082

Cases (PTD) Calendar Days

Target: 30 Calendar Days

Source: HAMP Solutions Center. Target of 30 calendar days, effective Feb. 1, 2011, includes an 

estimated 5 days of processing by HAMP Solutions Center. Effective this month, total resolved cases 

exclude those which were resolved with no further action needed or taken by the servicer.

Servicer Complaint Rate to Homeowner’s HOPETM Hotline

(Program to Date, Through June)

Calls to 

Servicer: 

3%

4%

5%

6%

7%

8%

9%

10%

11%

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JP Morgan 

Chase

Litton Ocwen OneWest SPS Wells Fargo

% of Calls for Specific 

Servicer

Complaints

(PTD): 2,133 26,174 6,240 3,014 15,319 1,589 2,166 240 600 9,905

Program to Date Average: 6.6% 

16
Making Home Affordable: Servicer Results

Program Performance Report Through June 2011

Servicer GSE Private Portfolio

Total Active 

Modifications

American Home Mortgage Servicing Inc. 1,292 24,053 2 25,347

Bank of America, NA1 95,620 58,082 9,573 163,275

CitiMortgage, Inc. 30,595 4,593 16,673 51,861

GMAC Mortgage, LLC 24,363 5,772 11,466 41,601

JP Morgan Chase NA2 50,886 39,810 19,243 109,939

Litton Loan Servicing LP 88 11,926 10 12,024

Ocwen Loan Servicing, LLC 7,186 23,428 116 30,730

OneWest Bank 14,102 13,530 2,347 29,979

Select Portfolio Servicing 519 16,791 2,559 19,869

Wells Fargo Bank, NA 3 49,869 15,229 39,766 104,864

Other HAMP Servicers 134,113 33,888 15,069 183,070

Total 408,633 247,102 116,824 772,559

1 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and 

Wilshire Credit Corporation. 2 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.

3 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

Note: Figures reflect active trials and active permanent modifications.

Modifications by Investor Type (Large Servicers)

17
Making Home Affordable

Program Performance Report Through June 2011

Servicers participating in the HAMP First Lien Modification Program may also offer additional support for homeowners, including Home Affordable Foreclosure 

Alternatives (HAFA), a forbearance for unemployed borrowers through the Unemployment Program (UP), and Principal Reduction Alternative (PRA). 

Effective October 3, 2010, the ability to make new financial commitments under the Troubled Asset Relief Program (TARP) terminated, and consequently no 

new Servicer Participation Agreements may be executed. In addition, effective June 25, 2010, no new housing programs may be created under TARP. 

Allstate Mortgage Loans & 

Investments, Inc.

American Eagle Federal Credit Union

American Home Mortgage Servicing, 

Inc

AMS Servicing, LLC

Aurora Loan Services, LLC

Bank of America, N.A.1

Bank United

Bay Federal Credit Union

Bayview Loan Servicing, LLC

Bramble Savings Bank

Carrington Mortgage Services, LLC

CCO Mortgage

Central Florida Educators Federal 

Credit Union

CitiMortgage, Inc.

Citizens 1st National Bank

Community Bank & Trust Company

Community Credit Union of Florida

CUC Mortgage Corporation

DuPage Credit Union

Fay Servicing, LLC

Fidelity Homestead Savings Bank

First Bank

First Financial Bank, N.A.

First Keystone Bank

Franklin Credit Management 

Corporation

Franklin Savings

Fresno County Federal Credit Union

Glass City Federal Credit Union

GMAC Mortgage, LLC

Grafton Suburban Credit Union

Great Lakes Credit Union

Greater Nevada Mortgage Services

Green Tree Servicing LLC

Hartford Savings Bank

Hillsdale County National Bank

HomEq Servicing

HomeStar Bank & Financial Services

Horicon Bank

Horizon Bank, NA

IBM Southeast Employees' Federal 

Credit Union

IC Federal Credit Union

Idaho Housing and Finance 

Association

iServe Residential Lending LLC

iServe Servicing Inc.

J.P.Morgan Chase Bank, NA2

Lake City Bank

Lake National Bank

Liberty Bank and Trust Co. 

Litton Loan Servicing

Los Alamos National Bank

Magna Bank

Marix Servicing, LLC

Midland Mortgage Company

Midwest Bank & Trust Co. 

Midwest Community Bank

Mission Federal Credit Union

Mortgage Center, LLC

Nationstar Mortgage LLC

Navy Federal Credit Union

Oakland Municipal Credit Union

Ocwen Loan Servicing, LLC

OneWest Bank

ORNL Federal Credit Union

Park View Federal Savings Bank

Pathfinder Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage3

Purdue Employees Federal Credit 

Union

QLending, Inc.

Quantum Servicing Corporation

Residential Credit Solutions

RG Mortgage Corporation

RoundPoint Mortgage Servicing 

Corporation

Saxon Mortgage Services, Inc.

Schools Financial Credit Union

SEFCU

Select Portfolio Servicing

Servis One Inc., dba BSI Financial 

Services, Inc.

ShoreBank

Silver State Schools Credit Union

Specialized Loan Servicing, LLC

Sterling Savings Bank

Suburban Mortgage Company of New 

Mexico

Technology Credit Union

The Golden 1 Credit Union

U.S. Bank National Association

United Bank

United Bank Mortgage Corporation

Vantium Capital, Inc.

Vist Financial Corp.

Wealthbridge Mortgage Corp. 

Wells Fargo Bank, NA4

Yadkin Valley Bank

1 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing 

LP, Home Loan Services and Wilshire Credit Corporation.

2 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation. 

3 Formerly National City Bank.

4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia 

Mortgage, FSB. 

Appendix A1: Non-GSE Participants in HAMP

18
Making Home Affordable

Program Performance Report Through June 2011

Second Lien Modification Program (2MP)

Bank of America, NA1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc.

Community Credit Union of Florida

GMAC Mortgage, LLC 

Green Tree Servicing LLC 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

J.P.Morgan Chase Bank, NA2

Nationstar Mortgage LLC

OneWest Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage 3

Residential Credit Solutions 

Servis One Inc., dba BSI Financial Services, Inc. 

Wells Fargo Bank, NA 4

FHA First Lien Program (Treasury FHA-HAMP)

Amarillo National Bank

American Financial Resources Inc. 

Aurora Financial Group, Inc. 

Aurora Loan Services, LLC 

Banco Popular de Puerto Rico 

Bank of America, NA1

Capital International Financial, Inc. 

CitiMortgage, Inc. 

CU Mortgage Services, Inc. 

First Federal Bank of Florida 

First Mortgage Corporation 

Franklin Savings 

Gateway Mortgage Group, LLC 

GMAC Mortgage, LLC. 

Green Tree Servicing LLC 

Guaranty Bank 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

James B. Nutter & Company 

J.P.Morgan Chase Bank,NA2

M&T Bank 

Marix Servicing, LLC 

Marsh Associates, Inc. 

Midland Mortgage Company 

Nationstar Mortgage LLC 

Ocwen Loan Servicing, LLC 

PennyMac Loan Services, LLC 

PNC Mortgage 3

RBC Bank (USA) 

Residential Credit Solutions 

Saxon Mortgage Services, Inc. 

Schmidt Mortgage Company 

Select Portfolio Servicing 

Servis One Inc., dba BSI Financial Services, Inc. 

Stockman Bank of Montana 

Wells Fargo Bank, NA 4

Weststar Mortgage, Inc. 

FHA Second Lien Program (FHA 2LP)

Bank of America, NA1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc. 

Flagstar Capital Markets Corporation 

GMAC Mortgage, LLC. 

Green Tree Servicing LLC

J.P.Morgan Chase Bank, NA2

Nationstar Mortgage LLC 

PNC Bank, National Association 

PNC Mortgage 3

Residential Credit Solutions 

Saxon Mortgage Services, Inc. 

Select Portfolio Servicing 

Wells Fargo Bank, NA 4

Rural Housing Service Modification Program 

(RD-HAMP)

Banco Popular de Puerto Rico

Bank of America, N.A. 1

Horicon Bank 

J.P.Morgan Chase Bank, NA 2

Magna Bank 

Marix Servicing, LLC 

Midland Mortgage Company 

Nationstar Mortgage LLC 

Wells Fargo Bank, NA 4

1 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home 

Loan Services and Wilshire Credit Corporation.

2 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation. 

3 Formerly National City Bank.

4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage FSB. 

Appendix A2: Participants in Additional Making Home Affordable Programs

19