Servicer Name

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA6

 17,355 10,664 1,689 8,975 1,244,614 1,218,994 561,775 657,219

BankUnited 49 83 42 41 8,926 8,806 4,263 4,543

Bayview Loan Servicing, LLC 1,631 1,155 398 757 20,968 19,123 7,340 11,783

Carrington Mortgage Services, LLC 1,033 822 210 612 52,297 50,902 17,607 33,295

CCO Mortgage, a division of RBS Citizens NA 304 423 56 367 21,403 20,879 5,366 15,513

CitiMortgage Inc 1,045 1,316 676 640 517,591 501,364 212,935 288,429

GMAC Mortgage, LLC 12,371 9,853 880 8,973 443,699 434,430 112,884 321,546

Green Tree Servicing LLC 3,139 3,007 2,533 474 67,735 66,220 24,422 41,798

Homeward Residential 5,870 4,291 544 3,747 212,862 209,393 55,681 153,712

iServe Residential Lending, LLC - - - - 1 1 1 -

iServe Servicing, Inc. - - - - 31 31 13 18

JPMorgan Chase Bank, NA 45,923 13,612 2,400 11,212 1,462,524 1,414,034 417,053 996,981

Midland Mortgage Co. 2,678 2,990 246 2,744 75,675 73,131 5,212 67,919

National City Bank 317 280 42 238 31,883 31,834 26,555 5,279

Nationstar Mortgage LLC 9,859 10,367 827 9,540 283,062 259,940 63,453 196,487

Navy Federal Credit Union 426 216 71 145 6,806 6,042 1,283 4,759

Ocwen Loan Servicing, LLC 14,278 12,041 2,069 9,972 444,042 437,319 112,905 324,414

OneWest Bank 4,193 5,265 197 5,068 344,284 327,101 97,376 229,725

ORNL Federal Credit Union 1 8 2 6 400 397 36 361

PennyMac Loan Services, LLC 257 719 54 665 10,583 9,641 2,496 7,145

PNC Bank, National Association 8 4 - 4 541 485 18 467

Quantum Servicing Corporation - - - - 692 692 85 607

Residential Credit Solutions, Inc. 453 347 33 314 13,230 11,299 1,244 10,055

Select Portfolio Servicing, Inc. 2,211 2,781 645 2,136 103,172 97,471 75,638 21,833

Specialized Loan Servicing LLC 3,345 600 115 485 27,290 23,000 2,477 20,523

U.S. Bank National Association 2,787 957 90 867 84,457 70,049 34,127 35,922

Wells Fargo Bank, NA 9,674 8,523 2,938 5,585 714,018 697,629 249,582 448,047

Other Servicers7

 - - - - 170,118 170,118 106,012 64,106

TOTAL 139,207 90,324 16,757 73,567 6,362,904 6,160,325 2,197,839 3,962,486

HAMP Application Activity by Servicer 1

As of December 2012

6 Bank of America, NA includes BAC Home Loans Servicing, LP. 

Activity in December 2012 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be 

separately reviewed or validated by Treasury.

Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to August 

2012, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis.

From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that 

Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received 

include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance.

7 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the 

survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures include 

HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP Trial 

Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests approved and 

Trial Offers sent since program inception, or March 2009.

5

 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: 

"Number of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective 

June 1, 2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.