HAMP Application Activity by Servicer 1

As of May 2015

Servicer Name

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 6,692 6,238 407 5,831 1,465,282 1,431,713 583,747 847,966

BankUnited 26 11 8 3 10,067 9,758 4,839 4,919

Bayview Loan Servicing, LLC 1,605 1,949 332 1,617 58,769 55,735 16,417 39,318

Carrington Mortgage Services, LLC 732 719 89 630 89,986 89,434 25,627 63,807

CCO Mortgage, a division of RBS Citizens NA 364 367 44 323 34,275 33,790 6,497 27,293

CitiMortgage Inc 4,661 1,844 203 1,641 607,144 581,879 192,111 389,768

Green Tree Servicing LLC 1,079 861 328 533 109,045 106,371 41,881 64,490

JPMorgan Chase Bank, NA 6,043 5,243 706 4,537 1,812,246 1,767,003 450,120 1,316,883

Nationstar Mortgage LLC 7,552 7,768 1,541 6,227 520,921 512,047 108,297 403,750

Navy Federal Credit Union 123 157 11 146 13,060 12,865 2,308 10,557

Ocwen Loan Servicing, LLC 11,115 11,521 3,539 7,982 1,489,376 1,441,805 451,323 990,482

OneWest Bank 114 159 38 121 386,331 386,044 103,245 282,799

ORNL Federal Credit Union 9 9 - 9 676 676 56 620

PennyMac Loan Services, LLC 197 191 46 145 22,387 21,957 6,125 15,832

PNC Bank, National Association 16 13 - 13 1,236 1,176 60 1,116

PNC Mortgage6

 377 371 54 317 46,127 46,061 28,433 17,628

Residential Credit Solutions, Inc. 619 592 21 571 37,986 37,690 4,804 32,886

Select Portfolio Servicing, Inc. 4,000 4,503 1,553 2,950 237,363 214,297 114,798 99,499

Specialized Loan Servicing LLC 2,574 2,518 440 2,078 82,933 78,649 14,424 64,225

U.S. Bank National Association 1,097 1,100 143 957 143,987 143,011 45,799 97,212

Wells Fargo Bank, NA 6,613 6,246 1,037 5,209 1,509,438 1,483,336 436,907 1,046,429

Other Servicers7

 - - - - 170,842 170,842 106,111 64,731

TOTAL 55,608 52,380 10,540 41,840 8,849,477 8,626,139 2,743,929 5,882,210

Activity in May 2015 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7

Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).