UNITED STATES DEPARTMENT OF TRANSPORX 

FEDERAL AVIATION ADMINISTRATIO 

WASHINGTON, DC 

J&B ENTERPRISES, INC. d/b/a 

RHYTHM SHINE, 

Complainant, 

METRO NASHVILLE 

AIRPORT AUTHORITY, 

Respondent. 

FAA Docket No. 16-08-07 

AFFIDAVIT IN SUPPORT OF RESPONDENT METROPOLITAN NASHVILLE 

AIRPORT AUTHORITY'S REPLY TO APPEAL 

I, Rebecca Ramsey, being duly sworn depose and say: 

My name is Rebecca Ramsey, and I am the Manager of Properties for the 

Metropolitan Nashville Airport Authority (MNAA) in Nashville, Tennessee. 

The Properties Department establishes and monitors the concessionaire 

relationships that are maintained by MNAA. I report directly to Tommy Bibb, 

Director of Properties who reports to John Howard, Assistant Vice President of 

Properties and Business Development. I have been MNAA's Manager of 

Properties for 2 years, and have worked in the Properties Department for 15 

years. 

Part of my job is developing a close relationship between MNAA and all of our 

terminal tenants, including ACDBE concessionaires, and acting as a conduit in 

providing information to our Business Diversity Development Department to 

perform necessary compliance functions related to our ACDBE tenants and 

subtenants. 

On March 5, 2009, MNAA promulgated a shoeshine concession RFP with a 

due date for proposals of April 10, 2009. The RFP strongly encouraged, but did 

not require, attendance at a pre-bid meeting which was held on March 27, 2009 

at 1:30 PM. 
R. Ramsey Affidavit 

August 28,2009 

Page 2 of4 

4. Fifteen persons attended the pre-bid meeting, representing four companies, 

including J&B Enterprises, which was represented by Mary Collier, Betty 

Druett and James Druett. 

5. MNAA received proposals from two companies. Shoe Hospital and Superior 

Shine, in response to the first shoeshine concession RFP, but both proposals 

were evaluated and determined to be incomplete or non-responsive. 

6. J&B Enterprises did not submit a bid to the first shoeshine concession RFP. 

7. I placed calls to those companies who attended the pre-proposal meeting, as 

well as those we had been made aware may have been interested in the 

opportunity, to learn why they didn't submit a proposal. Specifically I wanted 

to leam whether there was anything prohibitive in the proposal documents that 

contributed to their decision not to propose. Except for J&B, they each 

responded that there was nothing they found prohibitive about the RFP, but 

rather that they each had reasons or conflicts on their ends that prevented them 

from proposing. 

8. When I spoke to J&B owner, James Druett (by phone at his home) on May 7, 

2009 he stated the following: 

a. He did not bid because he thought his contract was still in effect; 

b. He was under the assumption he could just move into the new locations; 

c. The new locations were too small; 

d. He did not think that "you needed to put all that money into those little 

spaces"; 

e. It was too much of an investment; 

f Everybody was saying different things all along and nothing was getting 

done so he did not know he had to do anything. 

9. I explained to Mr. Druett that there comes a time when it is appropriate to 

compete concession opportunities in the airport and that we had made it clear 

that we believed that it was time for the shoeshine concession to go through the 

competitive process. I also said that in order for J&B to be considered to 

provide the concession going forward, they would need to propose, but until 

then, their Agreement with the Authority would remain in effect on a month-tomonth basis. I fiirther stated that we would re-publish the opportunity and that 

if Mr. Druett didn't propose or was not successfiil in being awarded the 

concession, his month-to-month Agreement with the Authority would be 

terminated and J&B would be required to vacate in accordance with the terms 
R. Ramsey Affidavit 

August 28, 2009 

Page 3 of4 

of that Agreement. Mr. Druett responded by saying, "Well, Ok then." I asked 

if Mr. Druett would reconsider proposing to which he replied that he'd "have to 

think about it." I concluded by saying that we hoped he would propose. 

10. On May 21, 2009, MNAA promulgated a second shoeshine concession RFP 

with a due date for proposals of July 16, 2009. (Exhibit A to this affidavit. 

Request for Proposals for Shoe Shine Service Concession, at 9). The second 

RFP was identical to the first except for the dates. Like the first, it offered a 

direct lease with the Airport for two central locations, one at the head of 

Concourse C and one at the head of Concourse B. (Exhibit B to this affidavit. 

Excerpts of Concession Agreement as attached to RFP, at 1, 38) 

11. The second RFP strongly encouraged, but did not require, attendance at a prebid meeting which was held on June 18,2009 at 1:30 PM. (Exh. A at 10). 

Representatives from three companies, including Goodfellows Shoeshine, 

attended the second pre-bid meeting. No one representing J&B Enterprises 

attended the second pre-bid meeting. 

12. J&B Enterprises, Inc. did not submit a proposal to the second RFP for a 

shoeshine concession. 

13. MNAA received one proposal, from Goodfellows Shoeshine, by the due date 

for the second RFP. (Exhibit C to this affidavit. Executive Summary of 

Goodfellows' Proposal). 

14. Goodfellows Shoeshine is a female owned certified ACDBE. (Exhibit D to this 

affidavit. Copies of ACDBE Certification). 

15. After evaluating the proposal from Goodfellows Shoeshine, MNAA Staff has 

decided to recommend to the MNAA Board of Commissioners that it accept the 

Goodfellows proposal. At its meeting on September 23, 2009, the Board v^ll 

consider Goodfellows' proposal. 

16. Under the current contract between J&B and MNAA, J&B pays the Airport 4% 

of its gross revenues, with a minimum annual guarantee of $7,500. (See 

Director's Determination Index of Administrative Record, Item 10, Exhibit 8). 

17. The RFPs issued by MNAA in 2009 for a shoeshine concession provided that 

the proposer must pay MNAA 10 per cent of their gross revenues with a 

minimum annual guarantee of $10,296 (286 square feet times $36.00 per square 

foot). (Exh. A at 2 and C-2). 

18. The proposal received from Goodfellows Shoeshine proposes to pay MNAA 10 

per cent of gross revenues with a minimum annual guarantee of $12,960, which 

is more than $2,600 higher than specified by the RFP. (Exh. C at 4). 
R. Ramsey Affidavit 

August 28, 2009 

Page 4 of4 

19. As a result of combining the shoeshine services with the sale of men's 

merchandise related to travel, Goodfellows projects that its rent to the Airport 

under the proposed concession agreement will exceed $38,000 annually. (Id.) 

The foregoing statement is made under penalty of perjury under the laws of the State of 

Tennessee and is true and correct. 

DATED thisai^day of August, 2009 

Ramsey ^ ~ 

STATE OF TENNESSEE ) 

COUNTY OF n3LY«tey\ ) 

The foregoing instrument was hereby acknowledged before me thispLgHay of August, 

2009, by Rebecca Ramsey 

WITNESS my hand and official seal. 

^^^^STATEX ^ Notary Public 

OF \ \ My Commission expires:^/g V^tJSCt. 

[TENNESSEE) » ' ' 

'•.0\ NOTARY 

"^\PUBLIC 

^OA^ GOV 
EXHIBIT A 
REQUEST FOR PROPOSALS 

FOR 

SHOE SHINE SERVICE CONCESSION 

AT THE NASHVILLE INTERNATIONAL AIRPORT, 

NASHVILLE, TENNESSEE 

May, 2009 

The Metropolitan Nashville Airport Authority 

One Terminal Drive, Suite 501 

Nashville, Tennessee 37214 
TABLE OF CONTENTS 

Page 

SECTION I INTRODUCTION 1 

A. General Backgroimd 1 

B. Concession Locations 1 

C. Qualifications for Proposers 2 

D. ACDBE Participation 2 

E. ACDBE Goal 3 

SECTION II DEFINED TERMS 4 

SECTION III SOLICITATION SCHEDULE 9 

SECTION IV PROPOSAL INSTRUCTIONS 9 

A. Invitation 9 

B. Mandatory Pre-Proposal Meeting 10 

C. Deadline for Submission of Proposals 10 

D. Submission Requirements 10 

E. Proposal Structure 10 

F. Point of Contact 11 

G. Deadline for Questions 12 

H. Proposer to Investigate 12 

I. Rejection of Proposals 12 

J. Proposal Guarantee 13 

K. Letter of Credit 13 

L. Execution of Documents 13 

M. Withdrawal of Proposals; Award; Return of Proposal 

Guarantee 13 

SECTION V AIRPORT OVERVIEW 14 

SECTION VI TERMS OF CONCESSION AND OPERATING REQUIREMENTS 15 

A. Term of Agreement 15 

B. Minimum Service Requirements 15 

C. General Operating Requirements 15 

D. Initial Site Improvements; Annual Refurbishments 15 

E. Restrictions on Usage 15 

F. Signage 15 

G. Charges to the Pubhc 16 

H. Non Exclusivity 16 

I. Financial Offer 16 

J. Security Clearances 16 

K. Electronic Communications 16 

L. Insurance 16 

M. Subcontracts 16 
N. Fines 17 

SECTION VII SELECTION OF SELECTED PROPOSER/CONCESSIONAIRE 17 

SECTION VIII RIGHTS AND DUTIES OF proposers 18 

A. Tennessee Public Records Act 18 

B. AppHcable Laws 18 

C. Affirmative Action Program 18 

D. Disadvantaged Business Enterprise Participation 19 

E. Equal Employment Opportunity Requirements 19 

SECTION IX MISCELLANEOUS SUBMISSION TERMS AND CONDITIONS 19 

A. Waiver of Objections by Proposers 19 

B. Proposal Preparation Costs 19 

C. Amending Proposals 19 

D. Proposal Errors 20 

E. Incorrect Proposal Information 20 

F. Prohibition of Proposer Terms and Conditions 20 

G. Right to Reject 20 

H. Labor Force 20 

I. Conflict of Interest and Proposal Restrictions 20 

J. RFP Amendment and Cancellation 20 

K. Authority's Right to Waive Variances 21 

L. Severability 21 

EXHIBIT A FORM OF CONCESSION AGREEMENT 

EXHIBIT B ADDITIONAL AIRPORT STATISTICAL INFORMATION 

EXHIBIT C PROPOSAL FORM 

EXHIBIT D ADDITIONAL PROPOSAL REQUIREMENTS 

EXHIBIT E ACKNOWLEDGEMENT OF ADDENDA 

EXHIBIT F FORM OF LETTER OF CREDIT FOR PROPOSAL GUARANTEE 

EXHIBIT G AFFIDAVIT OF NON-COLLUSION 

EXHIBIT H ACDBE PARTICIPATION PLAN FORM 

11 
SECTION I 

INTRODUCTION 

The Metropolitan Nashville Airport Authority (the "Authority") is seeking Proposals 

from qualified and experienced firms to operate a Shoe Shine Service concession for the 

convenience of patrons and employees of the Nashville International Airport (the "Airport"). 

This Section I summarizes certain elements of this Request for Proposals for Shoe Shine 

Services at the Nashville International Airport, Nashville, Tennessee (the "RFP"), but Proposers 

are cautioned to read all documents contained in this RFP fully and carefully. Defined 

terms used and not otherwise defined in this RFP shall have the meanings ascribed to them in 

Article I of the form of the Concession Agreement (the "Agreement"), set forth in Exhibit A to this 

RFP. 

The Term of the completed Agreement is the term as set forth in Section 3.3. "Term" of 

Exhibit A. The information in this RFP is not intended to completely define the proposed 

contractual relationship between Authority and the selected Proposer, and Proposers are advised 

to read carefiilly the Agreement set forth in Exhibit A to this RFP. Authority retains the right to 

revise Exhibit A to this RFP at any time during the RFP process and to negotiate different terms 

with the selected Proposer. The selected Proposer that enters into the completed Agreement is 

sometimes referred to as the "Concessionaire" in this RFP. 

A. General Background 

In connection with this shoe shine service concession (the "Concession"); Authority has 

established the following objectives: 

• The selection of a qualified operator to manage and operate effectively and actively the 

concession locations and to provide shoe and boot shine services to the Airport's 

traveling public and employees at reasonable prices and in a manner that supports 

Authority's objective to provide desired conveniences on appropriate terms within the 

Terminal. 

• The Concessionaire shall provide all chairs and related equipment; including materials, 

supplies, and labor to ensure that the shoe shine services provided in the Concession 

locations are operated in a manner that complies with applicable building codes. Tenant 

Improvement Request procedure, and Authority standards 

• See SECTION V Terms of Concession and Operating Requirements for a more 

detailed discussion of the terms of the Concession. 

B. Concession Locations 

Under the Agreement, the Concessionaire shall provide shoe shine services in two public 

locations within the Terminal, one stand each on the North and South ends of the concourse 

connector, as identified in Attachment A of the attached Agreement, Exhibit A. These two 

locations shall be referred to collectively as the "Concession Locations". 
The successfiil Proposer shall accept the Concession Locations and the remainder of the 

premises on an "as is" basis and will be responsible, at its sole cost, for the complefion of all 

improvements necessary to make the Concession Locations suitable for the operation of the shoe 

shine service services in accordance with the requirements of this RFP. The locations are 

approximately 286 square feet collectively. 

C. Qualifications for Proposers 

To be considered for the award of the Concession, a Proposer must demonsfrate a 

minimum of five (5) years of successfiil, continuous and recent experience in the operation of 

shoe shine services and the capacity to sustain the business operations required to be performed 

and maintained under the completed Agreement. Proposers must also comply with all proposal 

requirements and submissions. A potential Proposer that does not meet these minimum 

qualifications is encouraged to explore cooperative ventures with more established operators, to the 

extent permitted by the terms of this RFP. The Concessionaire must meet all qualifications and 

licensing requirements necessary to conduct business in the State of Tennessee. If not qualified 

and licensed, a Proposer must confirm in writing that, if selected, such licensing will be obtained 

within 30 days following notice that such Proposer has been selected for the award of the 

Concession. 

D. ACDBE Participation. 

Objectives and Policy Statement 

The Authority has established an Airport Concession Disadvantaged Business Enterprise 

(ACDBE) program in accordance with regulations of the U.S. Department of Transportation 

(DOT), 49 CFR Part 23. The Authority has received federal financial assistance from the 

Department of Transportation, and as a condition of receiving this assistance, the Authority 

has signed an assurance that it will comply with 49 CFR Part 23. 

It is the policy of the Authority to ensure that ACDBEs, as defined in Part 23, have an equal 

opportunity to participate in Airport Concession contracts. It is also the Authority's policy: 

1. To ensure nondiscrimination in the award and administration of Airport Concession 

contracts; 

2. To create a level playing field on which DBEs can compete fairly for Airport 

Concession contracts; 

3. To ensure that the ACDBE Program is narrowly tailored in accordance with 

applicable law; 

4. To ensure that only firms that fiilly meet 49 CFR Part 23 eligibility standards are 

permitted to participate as ACDBEs; 

5. To help remove barriers to the participation of ACDBEs in Airport Concession 

contracts, and 

6. To assist the development of firms that can compete successfially in the marketplace 

outside the ACDBE Program. 
E. ACDBE Goal 

An ACDBE race conscious participation goal has not been established for this concession 

opportunity. Proposers are, however, encouraged to utilize ACDBEs in the work of a confract 

resulting from this solicitation, including providing goods and services. Award of the Concession 

Agreement will be conditioned upon satisfying the requirements of this RFP. These 

requirements apply to all firms and suppliers, including those who qualify as an ACDBE. 

ACDBEs must be certified by Authority at the time of proposal submission. 

Proposers agree to ensure that no person shall be excluded from participation in, denied the 

benefits of or otherwise be discriminated against in connection with the award and performance 

of the contract(s) to be awarded under this solicitation, including subconfracts, on the basis of 

their race, religion, color, national origin, sex, age or disability. The Proposer shall carry out the 

applicable requirements of the ACDBE Regulations in the award and administration of the 

Concession Agreement. 

1. Monitoring and Compliance 

a. All participants are hereby notified that pursuant to Title 49 Code of Federal 

Regulations, Department of Transportation, Part 23 and Mefropolitan Nashville 

Airport Authority's Airport Concession Disadvantaged Business Enterprise 

Program, they must affirmatively ensure that in any contract entered into with 

Metropolitan Nashville Airport Authority; ACDBEs will be afforded equal 

opportunity to participate in concession opportunities. It is the policy of 

Metropolitan Nashville Airport Authority to ensure that ACDBEs, as defined in 

Part 23, have an equal opportunity to receive and participate in Airport concession 

contracts. It is further our policy to ensure nondiscrimination in the award and 

administration of airport concession confracts. 

b. All documentation submitted at time of proposal, as well as additional data 

provided by the successfiil concessionaire, is considered part of the confract 

documents. Any alterations, substitutions, deletions, etc., to data provided at time 

of submission of proposal must have prior approval of the Airport Authority's 

ACDBE Liaison Officer. 

c. In contracts with ACDBE confract goals, proposals submitted which do not meet 

the ACDBE contract goals, and which do not show that a meaningfiil good faith 

effort was made to achieve the stated goals, will be considered non-responsive , 

and proposers will be notified of the deficiency and given opportunity to appeal to 

the Administrative Reconsideration Officer. The bidder will not be eligible for 

award of the contract until the appeal procedures are complete. The 

Administrative Reconsideration Officer will make the determination on the 

sufficiency of the Good Faith Efforts. 

d. The Airport Authority reserves the right to reject any or all proposals, or to readvertise for proposals. Award, if made, will be to the most responsive and 
qualified proposer. A proposal will not be considered responsive unless the 

proposer complies with Title 49 Code of the Federal Regulations, Part 23, and the 

Airport Authority's Airport Concession Disadvantaged Business Enterprise 

Program. 

e. Additional information on the Airport Authority's Disadvantaged Business 

Enterprise Program can be obtained from the ACDBELO, Amber Dancy 

Gooding, Director of Business Diversity Development (One Terminal Drive Suite 

501, Nashville, Tennessee 37214-4114, (615) 275-1620). 

SECTION II 

DEFINED TERMS 

Unless the context otherwise specifies or requires the following terms shall have the 

meanings specified below (such definitions to be applicable equally to singular and plural 

nouns and verbs of any tense): 

"Addendum" means written or graphic instrument issued prior to Proposal opening that 

clarifies, corrects or changes the RFP and related materials or the Concession Agreement 

documents. 

"Affiliate" means, with respect to any Person; (i) any Person who controls, is controlled 

by or is under common control with, such Person; (ii) any Person who is a manager, director or 

officer of, partner in, trustee of, or blood or legal relative living in the same household, guardian 

or representative of, the specified Person, or any Person who acts or serves in a similar capacity 

with respect to the specified Person; (iii) any Person of which or whom the specified Person is a 

manager, director, officer, partner, trustee, blood or legal relative living in the same household, 

guardian or representative, or with respect to which or whom the specified Person acts or serves 

in a similar capacity; (iv) any Person, who, directly or indirectly, is the legal or beneficial owner 

of or controls ten percent (10%) or more of the equity ownership interests of the specified 

Person; and (v) any Person who is an Affiliate as defined in the preceding clauses (i), (ii), (iii) or 

(iv) of an Affiliate of the specified Person.. 

"Agreement" means the Concession Agreement awarded as a result of this RFP, 

between the Metropolitan Nashville Airport Authority and the Concessionaires leasing the 

premises and setting forth the parties' rights and responsibilities. 

"Airport" or "BNA" means Nashville International Airport. 

"ACDBE" means an Airport Concession Disadvantaged Business Enterprise that is a 

for-profit small business concern 

(1) that is at least 51 percent owned by one or more individuals who are both socially 

and economically disadvantaged or, in the case of a corporation, in which 51 percent of the stock 

is owned by one or more such individuals; and 
(2) whose management and daily business operations are controlled by one or more of 

the socially and economically disadvantaged individuals who own it. 

"Airport Security Plan" means a program developed by the Authority for the 

maintenance of the safety and security of the Airport and Persons using the Terminal or any 

other portion of the Airport premises, as it may be amended, modified or revised by Authority 

from time to time. The Airport Security Plan is a part of the Rules and Regulations. 

"Airside" means the airfield, as well as all portions of the Terminal, as designated from 

time to time, to which the public does not have access without passing through security 

checkpoints. 

"Annual Refurbishment" means the repair, maintenance (e.g., painting), replacement or 

upgrade of the Concession Area. 

"Authority" means the Mefropolitan Nashville Airport Authority, a Tennessee corporation. 

"Base Building Work" means the sub-floor, structural elements, demising walls at the 

exterior of the leased Premises, utilities infrastructure and other base building improvements, 

structures and fixtures that MNAA installs at the Concession Area. Base Building Work includes 

preparation of portions of the Concession Area designated for concession activities in Shell 

Condition. 

"Build-out" means all work to improve or renovate the Concession Areas, other than the 

Base Building Work, to prepare these areas to be used for their intended purposes in accordance 

with the Agreement. 

"Capital Improvements" means the improvements, structures and fixtures installed by 

Concessionaire in Leased Premises. Capital Improvements may include, but are not limited to, 

finish-out work on floors, ceilings, demising walls and store facades, storefront signage, the 

panel box and hook-ups to utilities wires and conduits infrastructure, decorations, furniture, 

equipment, shelves, counters, cash wraps, lighting and interior design and construction work 

necessary in general to accommodate the operation of the Leased Premises. 

"Common Areas" means each area within the Terminal that is accessible to the public 

and not subject to exclusive occupancy by a tenant of the Terminal, including, without limitation, 

any common corridor, hall, passageway, walkway, entrance, exit, aisle, stairway, elevator, 

escalator, seating or waiting area and restroom. 

"Concession" means the Shoe Shine Service Concession at BNA operated pursuant to 

the Agreement. 

"Concession Area" means the Leased Premises and Common Areas. 

"Concession Manager" means the person charged by the Concessionaire with the 

responsibility to manage and oversee the day-to-day operations and management of the 

Concession Locations, as further explained in the Agreement. 
"Construction Costs" means the sums Concessionaire is required to spend on the 

construction of improvements to leased Premises, with the approval of the MNAA, as specified 

in the Agreement. 

"Drawings" means the documents showing the layout of the proposed Concession Areas. 

"Enplaned Passenger" means any passenger, except the flight crew, boarding an aircraft 

at the Airport, even if such passenger previously disembarked from another aircraft of the same 

or a different Air Transportation Company. 

"Evaluation Committee" means the group established by the Authority to review the 

Proposals. 

"FAA" means the Federal Aviation Authority of the United States Department of 

Transportation and any successor agency, office or department thereto. 

"Fiscal Year" means each year beginning July 1 and ending June 30. 

"Generally Accepted Accounting Principles" or "GAAP" means the conventions, 

rules, and procedures that define approved accounting practices at a particular time. These 

principles are issued by the Financial Accounting Standards Board for use by accountants in 

preparing financial statements. The principles include not only broad guidelines of general 

application, but also detailed practices and procedures. 

"Gross Receipts" means and includes all monies paid or payable to each and every 

Concessionaire, whether in cash, credit or otherwise, for sales made or services rendered at or 

from the Airport regardless of when or where the order therefore is received, or outside the 

Airport if the order is received at the Airport, including, without limitation: 

• Proceeds from the Shoe Shine Concession Services and related merchandise 

certificates (but only when such certificates are treated as a sale from Concessionaire's Premises 

pursuant to a Concessionaire's record keeping system); 

• Orders taken at the Concession Area (although such orders may be filled elsewhere); 

• All insurance proceeds received due to loss of gross earnings under any 

Concessionaire's business interruption insurance coverage. 

"Proposal Guarantee" means a financial guarantee or deposit from a Proposer in the form 

of a bank cashier's check, or Letter of Credit in the form of EXHIBIT F hereto, made payable to the 

Authority, in the amount of $5,000.00, to be held and applied as provided in this RFP. 

"Initial Site Improvements" means improvements, additions, and/or procurement of 

any and all Furniture, Fixtures, and Equipment necessary to operate a shoe shine service in the 

concession locations. 
"Kiosks" or "Retail Merchandising Unit" ("RMU") means a Concession Area that is 

a mobile or non-mobile, free-standing temporary facility not affixed to the Terminal, whether 

completely free-standing or located against the wall, that is used as a selling location for 

merchandise or services. 

"Leased Premises," means areas in the Terminal leased to Concessionaire under the 

Concession Agreement. 

"Landside" means all parts of the Terminal not located within the Non-Public Area, the 

Sterile Area or the Secured Area. 

"Letter of Credit" means a stand-by, irrevocable letter of credit in the form of Exhibit G to 

this RFP in the stated amount of fifty percent (50%) of the MAG under the Agreement that the 

Concessionaire must provide and maintain with the Authority throughout the term of the Agreement 

to guarantee performance of the Concessionaire's obligations under the Agreement as set forth 

therein. 

"Mid-term Renovation" means renovation to be performed by Concessionaire during 

the term of the Concession Agreement. 

"Minimum Annual Guarantee" ("MAG") means the minimum amoimt payable by the 

Concessionaire to the Authority on an annual basis. 

"Non-Public Area" means the areas of the Terminal before the passenger security 

checkpoints to which an individual does not have access without either a Non-Public 

Identification Badge, a Sterile Area Identification Badge or a Secured Area Identification Badge.. 

"Plans" means the completed set of architectural working plans, drawings and 

specifications and engineering drawings and specifications prepared by the Concessionaire's 

Architect/Engineer of record for the construction of Capital Improvements or Refiirbishments. 

"Premises" means the area(s) under lease to Concessionaire under the Concession 

Agreement. 

"Proposal" means the document(s) requested by the Authority and submitted by the 

Proposer in response to the Shoe Shine Concession RFP. 

"Proposal Bond" means an instrument binding a proposer to pay to the Authority a fixed 

sum as damages if the proposer is selected but fails to perform and/or meet all requirements 

contained in the RFP, deliver all required documents, and execute the required Concession 

Agreement within the timeframes specified. 

"Proposal Forms" means the forms set forth in Exhibit C through Exhibit G to this RFP. 

"Reasonable Pricing" means that for each Concession Operator the quality, quantity, and 

prices offered at BNA must be the same as those offered at the Concession Operator's other 

locations or comparable operations in the Nashville Metropolitan Area. The Concessionaire shall 
monitor pricing to ensure maintenance of Reasonable Pricing in accordance with the Agreement. 

Failure to do so will result in fines as set forth in the Agreement. 

"RFP" means this request for proposals for the shoe shine service concessions at 

Nashville International Airport, Nashville, Tennessee. 

"Refurbishments or Renovations" means the repair, maintenance (e.g., painting), 

replacement or upgrade of the Concession Area including but not limited to: remodeling, 

refreshment or re-concepting of the Concession Area. 

"Rental" or "Rents" means the payment for the letting of the Concession Area 

commencing on and continuing throughout the Term of the Agreement until the 

expiration or other termination of the Agreement that the Concessionaire shall pay to the 

Authority. 

"RetaU Merchandising Unit (RMU)" See Kiosks 

"Rules and Regulations" means those rules and regulations promulgated by the 

Authority in the Rules and Regulations for the use of Airports and Facilities Nashville 

International Airport for the orderly use of the Airport, as the same may be amended, modified or 

supplemented from time to time and including, without limitation, the Airport Security Plan. 

"Secured SIDA Area" means the airfield at the Airport, as well as all portions of the 

Terminal beyond the passenger security checkpoints as designated by Authority, the FAA or 

TSA from time to time, to which an individual does not have access without a Secured Area 

Identification Badge.. 

"Shell Condition" means smooth concrete floors, demising studs and walls, and utility 

services (conduits, lines, pipes) of typical commercial capacity and size located at the lease lines 

of each of Concessionaire Premises or in reasonable proximity thereto. 

«'Shor < t List" means the list of Proposals identified by the Evaluation Committee for 

additional evaluation and oral presentations. 

"Sterile Area" means the areas of the terminal beyond the passenger security checkpoints 

to which an individual does not have access without either a Sterile Area Identification Badge or 

a Secured Area Identification Badge. TSA screens passengers accessing this area. 

"Sublease" means a sublease agreement by and between the Concessionaire pursuant to 

which the Concessionaire subleases a portion of the Premises to the Sublessee thereunder in 

accordance with the terms and conditions of the Agreement. 

"Tenant Improvement Process" means the procedure to obtain Authority approval for 

any construction or modification of leasehold improvements. 

"Terminal" means the interconnected facilities at BNA, existing or under construction, 

as of the date of the Agreement, known individually as Concourse A, Concourse B, Concourse 
A/B Apex, Concourse C, Concourse D, Concourse C/D Apex, Terminal Landside, and 

associated Common Areas along with all user movement areas, public areas, baggage claim and 

ground transportation areas therein and interconnecting the facilities as shown in Attachment 

of Exhibit A, the Concession Agreement, and all future expansions thereto. 

"TSA" means the Transportation Security Administration of the United States 

Department of Transportation and any successor agency, office or department thereto. 

SECTION III 

SOLICITATION SCHEDULE 

Authority has adopted the following tentative schedule for the submission of Proposals, 

the award of the Concession, and the final execution of the completed Agreement under this 

RFP: 

• Official Release of RFP May 21, 2009 

• Pre-Proposal Meeting June 18,2009 

1:30 p.m. (Cenfral Time) 

• Deadline for questions from Proposers June 25 , 2009 

4:00 p.m. (Cenfral Time) 

• Final addendum to RFP July 2, 2009 

• Proposal submission deadline July 16, 2009 

4:00 p.m. (Central Time) 

• Interviews Week of Aug 3, 2009 

• Notice of intent to award Concession August 14, 2009 

All dates specified in this RFP are subject to change without notice and without liability to 

Authority or its commissioners, employees, consultants, agents or representatives. Award of the 

Concession and the final execution and commencement of the completed Agreement are subject 

to the approval of Authority's Board of Commissioners. 

SECTION IV 

PROPOSAL INSTRUCTIONS 

A. Invitation 

Authority invites all interested parties to submit Proposals as described in the terms and 

conditions set forth in this RFP. To obtain the award of the Concession, the selected Proposer 

must enter into the completed Agreement under these terms and conditions. In the event the 

selected Proposer refuses or fails to execute the completed Agreement and fulfill the 
requirements therein in accordance with the timetable set forth in this RFP, Authority may elect 

to award the Concession to another Proposer as provided in this RFP. 

B. Pre-Proposal Meeting 

A potential Proposer who wishes to submit a Proposal may attend the pre-proposal 

meeting at 1:30 p.m.. Central Time, on June 18, 2009, at Authority's Boardroom on the fourth 

floor of the Terminal at One Terminal Drive, Suite 501, Nashville, Tennessee. Attendance at the 

meeting is strongly encouraged, but is not mandatory. Regisfration for the pre-proposal meeting 

shall begin at 1:00 p.m.. Central Time, on June 18, 2009, and each attendee must bring a copy of 

this RFP to the pre-proposal meeting. After the meeting. Authority will post a list of the 

attendees at the pre-proposal meeting on its website. A potential Proposer should send written 

confirmation of attendance at the pre-proposal meeting to Ms. Lynne Steck by email at 

lynne_steck@nashintl.com or by facsimile transmission to 615-275-2349. 

C. Deadline for Submission of Proposals 

Proposals will be accepted until 4:00 p.m.. Central Time, on July 16, 2009, at the 

Receptionist's Desk, located on the fourth floor of the Terminal at the Airport. One original and 

five copies of a Proposal must be submitted in accordance with the requirements of this RFP and 

addressed to: 

Ms. Lynne Steck, Director of Purchasing 

Metropolitan Nashville Airport Authority 

One Terminal Drive, Suite 501 

Nashville, TN 37214-4114 

A Proposer assumes the risk of the method of delivery chosen. Authority assumes no 

responsibility for delays caused by a Proposer's chosen delivery service. Postmarking by the due 

date does not constitute receipt by Authority of a Proposal. Late Proposals shall not be accepted 

nor shall additional time be granted to any Proposer. Proposals, or revisions to Proposals, may 

not be submitted or delivered verbally or by facsimile, e-mail or other electronic transmission. 

D. Submission Requirements 

To expedite the evaluation of Proposals, each Proposer must organize its Proposal as 

outlined in this RFP. Authority may deem any Proposal that does not follow the format specified 

herein as non-responsive and may disqualify it from further consideration for the award. In 

addition, failure on the part of a Proposer to provide the required documentation may be cause 

for rejection of such Proposer's Proposal. Each Proposer must submit one original and five 

copies of its Proposal for a total of six copies, and the outside of the package containing the 

Proposal must clearly indicate the name of the Proposer and the title of this RFP. 

E. Proposal Structure 

Each Proposal shall consist of the following: 

10 
• 

The Main Proposal Documents, which means the following parts of a completed 

Proposal: (i) the cover/fransmittal letter; (ii) the executive summary of important 

features of the Proposal, including the relevant qualifications of the Proposer, the 

highlights of the Proposal, and any additional information that the Proposer 

believes is particularly important to the Proposer's qualifications; (iii) the 

completed forms set forth in Exhibit C to this RFP; (iv) the Additional Proposal 

Requirements described in Exhibit D to this RFP (with the exception of materials 

included within the Support Documents); (v) the completed Acknowledgement of 

Addenda set forth in Exhibit E to this RFP; and (vi) the completed Affidavit of 

Non-Collusion set forth in Exhibit G to this RFP. 

The Support Documents, which means the parts of a completed Proposal consisting 

of proposed partnership, joint venture and subconfractor agreements, employee 

fraining manuals and handbooks, financial statements and other supplemental 

information and materials requested or required under Exhibit C or Exhibit D to 

this RFP. 

The Proposal Guarantee in the form of a financial guarantee or deposit from a 

Proposer in the form of a bank cashier's check or a letter of credit in the form of 

Exhibit F to this RFP, made payable to Authority, in the amount of Five Thousand 

and No/100 Dollars ($5,000.00), to be held and applied as provided in this RFP. 

The Main Proposal Documents and the Support Documents shall be printed single-sided and in 

at least 10-point type. All pages included in the completed Main Proposal Documents must be 

sequentially numbered within each section, e.g., I-l, II-l, etc. Authority encourages clarity and 

brevity and requests that Proposers do not include information that is not directly relevant to 

their respective Proposals. The Main Proposal Documents and the Support Documents shall be 

submitted in a loose-leaf three ring binder type folder or notebook with tabs. All pages are to be 

on 8/4" X 11" paper with the exception of renderings, which may be on 11" x 17" paper. The 

Proposal Guarantee shall be submitted in a sealed envelope and correctly labeled as such. 

In completing its Proposal, a Proposer shall not add, delete or vary any of the terms and 

conditions of any document prepared by Authority. In the event a Proposer makes any changes 

in any such document. Authority may, in its sole discretion, reject its Proposal. 

Each Proposer must list the name of any proposed subcontractor and the service that is to 

be provided by each such subcontractor in its Proposal where required. All subcontractors must 

meet all conditions and requirements applicable to the Proposer to the extent provided in the 

Main Proposal Documents. Authority shall not allow the same service to be provided by more 

than one entity. Nothing in this Section 1(G) will be construed as creating any contractual rights 

between any subcontractor and Authority. 

F. Point of Contact 

The point of contact for all correspondence concerning this RFP will be Ms. Lynne Steck, 

Director of Purchasing. All correspondence must be made via e-mail or facsimile transmission 

and sent only to Ms. Steck by e-mail to lynne_steck@nashintl.com or by facsimile transmission 

11 
to 615-275-2349. No phone calls will be accepted. Any unauthorized contact between a 

Proposer and any of Authority's commissioners, officers, employees, consultants or legal 

counsel may result in rejection of such Proposer's Proposal. 

G. Deadline for Questions 

No interpretation of the meaning of any of the provisions of this RFP, nor correction of 

any apparent ambiguity, inconsistency, error or any other matter pertaining to this RFP, will be 

made by Authority to a Proposer verbally. Every request for interpretation or correction must be 

made in writing and addressed to Ms. Steck and sent by e-mail to lynne_steck@nashintl.com or 

by facsimile transmission to 615-275-2349, and must be received no later than 4:00 p.m., Cenfral 

Time, on June 25, 2009, to be given consideration. Responses to requests for interpretation or 

correction shall be at the sole discretion of Authority. All interpretations and supplemental 

instructions from Authority will be in the form of a written addendum, which, if issued, will be 

delivered by e-mail to the e-mail address furnished by a Proposer. In case a Proposer fails to 

acknowledge receipt of any addendum on the Acknowledgement of Addenda form set forth in 

Exhibit E to this RFP, such Proposer's Proposal will nevertheless be construed as though the 

addendum had been received by such Proposer and submission of a Proposal will constitute a 

Proposer's acknowledgment of receipt of all addenda to this RFP. Only the written 

interpretation or correction of this RFP by Authority shall be binding, and each Proposer is 

warned that no other source is authorized to give information concerning, explaining or 

interpreting this RFP. 

H. Proposer to Investigate 

Each Proposer must carefiilly examine this RFP and the Concession Agreement to 

become fiilly informed of the conditions to be encountered, the character, quality and quantities 

of the services to be performed, and the materials to be furnished in responding to this RFP. All 

efforts by a Proposer to investigate and perform due diligence concerning the Airport and this 

RFP shall be conducted with minimum interference to the operations of the Airport. A 

Proposer's failure to understand the conditions to be encountered, the character, quality and 

quantities of the services to be performed, or the materials to be fiimished in responding to this 

RFP will not enable a Proposer to withdraw its Proposal without loss of its Proposal Guarantee. 

I. Rejection of Proposals 

Authority reserves the right to reject any and all Proposals. Authority may, in its sole and 

absolute discretion, re-advertise for Proposals using this RFP or a different request for proposals. 

Authority may consider any of the following circumstances, among others, as a sufficient reason 

for disqualification and/or rejection of a Proposal: 

• Submission of more than one Proposal by an individual, firm, partnership or 

corporation under the same or different names. 

• Authority's determination that a Proposal is not responsive to this RFP. 

• The Proposer's failure to meet the minimum qualifications described in this RFP. 

12 
• 

The Proposer's failure to perform satisfactorily any present or previous obligation to 

Authority. 

Authority's determination that the Proposer is not responsible. 

Any other conduct or circumstance which by law requires or permits rejection of a 

Proposal. 

J. Proposal Guarantee 

Each Proposal must be accompanied by a Proposal Guarantee in the amount of Five 

Thousand and 00/100 United States Dollars ($5,000.00). In the event Authority indicates its intent 

to award the Concession to a Proposer but such Proposer fails or refuses to enter into the 

completed Agreement or in the event a Proposer fails to comply with the terms and conditions of 

its Proposal, Authority shall retain such Proposer's Proposal Guarantee as liquidated damages. 

Authority shall deposit a Proposer's Proposal Guarantee submitted in the form of a cashier's 

check in a non-segregated account of Authority imtil the Proposer providing such Proposal 

Guarantee is entitled to the return thereof as provided in Section IV of this RFP. Authority may 

commingle any such funds with its other funds and each Proposer waives any right to any 

interest that may or could be earned on its Proposal Guarantee. 

K. Letter of Credit 

Prior to execution of the completed Agreement, the selected Proposer must furnish to 

Authority, and maintain as long as the completed Agreement remains in effect, a Letter of Credit 

in the form required by the completed Agreement. 

L. Execution of Documents 

The Main Proposal Documents shall be fully and correctly completed in every respect by 

an authorized representative of the Proposer. The authorized representative shall attest to the 

truth of the statements made in the Main Proposal Documents by properly acknowledging the 

statements before a Notary Public where indicated. A Proposer must submit its Proposal under 

its legal name. In completing its Proposal, the Proposer should not add, delete, vary or change 

any of the terms and conditions of this RFP or the Proposal forms included with this RFP. If the 

Proposer makes any such changes. Authority may, in its sole discretion, reject such Proposer's 

Proposal and deem it to be non-responsive to the terms and conditions of this RFP. All blank 

spaces in the Main Proposal Documents must be completed legibly and correctly, either in ink or 

typed. Nothing in this RFP or a Proposal will be construed as creating any confractual rights 

between a Proposer and Authority. 

M. Withdrawal of Proposals; Award; Return of Proposal Guarantee 

A Proposer may withdraw its Proposal provided that its request is in writing, sent by 

certified U.S. Mail and received by Ms. Lynne Steck prior to 5:00 p.m., Cenfral Time, on July 

22, 2009. A request to withdraw a Proposal by telephone, facsimile transmission, e-mail or other 

elecfronic means shall not be considered by Authority as a withdrawal of a Proposal. Authority 

will award the Concession to the most responsive and responsible Proposer, as determined by 

13 
Authority in accordance with this RFP. Authority shall notify the selected Proposer in writing 

and will provide to the selected Proposer the completed Agreement for execution. The selected 

Proposer must execute the completed Agreement and return it to Authority within 30 days after 

notification from Authority that such Proposer has been awarded the Concession. All certificates 

of insurance required under the completed Agreement to evidence the maintenance of the 

insurance coverage's required thereby (collectively, the "Certificate of Insurance") and the Letter 

of Credit must be furnished to Authority within 30 days after notification from Authority of 

Authority's intent to award the Concession to such Proposer. Authority will not execute the 

completed Agreement until the Letter of Credit and the Certificate of Insurance are received and 

accepted by Authority. Authority shall return an unsuccessful Proposer's Proposal Guarantee 

within 10 days after Authority and the selected Proposer have executed the completed 

Agreement. In the event that the selected Proposer fails or refuses to execute and return the 

completed Agreement or to provide the Letter of Credit and the Certificate of Insurance during 

the time periods specified by Authority, such selected Proposer shall forfeit the proceeds of its 

Proposal Guarantee, which shall be and become the property of Authority, not as a penalty, but 

as liquidated damages. If Authority so desires, it may award the Concession to the next most 

responsive and responsible Proposer, as determined by Authority, and such Proposer shall be 

subject to the requirements set forth in this Section IV In the event the next most responsive and 

responsible Proposer also fails to comply with the requirements of this RFP, then the next most 

responsive and responsible Proposer will be subject to the foregoing provisions. Authority's 

right to award the Concession to the next most responsive and responsible Proposer shall not 

create rights in any one Proposer and shall not in any way impair the right of Authority to reject 

all Proposals and to re-advertise for Proposals. Any Proposer that elects to withdraw its Proposal 

after the opening of the Proposals by Authority and prior to the time stipulated for return of 

Proposal Guarantee shall forfeit the proceeds of its Proposal Guarantee to Authority as liquidated 

damages. 

SECTION V 

AIRPORT OVERVIEW 

The Airport was served by 15 airlines (including subsidiaries) with a total of 9,396,043 

(enplaned and deplaned) passengers reported for the 2008 calendar year. Additional statistical 

information concerning the operation of the Airport is set forth in Exhibit B hereto; provided, 

however, that Authority does not guarantee the accuracy of the information set forth in this RFP 

or Exhibit B concerning aviation operations at the Airport. Air fravel is subject to a multitude of 

worldwide economic, political and social events, circumstances and influences, and the fiiture 

performance of the Airport in accordance with any forecasts and the continued performance of 

the Airport in accordance with any trends that are or may be inferred is not assured or guaranteed 

and is subject to events, circumstances and influences that are not within Authority's control. 

Each Proposer is responsible for performing its own independent investigation of the Airport as 

such Proposer deems necessary or appropriate. 

14 
SECTION VI 

TERMS OF CONCESSION AND OPERATING REQUIREMENTS 

A. Term of Agreement 

Authority anticipates entering into the completed Agreement for a Term of Three 

Agreement Years, with two one-year renewal options that Authority may exercise in its sole 

discretion. The first year of the Initial Term shall being on the effective date of this Agreement 

and continue until June 30, 2010, with each subsequent year having a beginning date of July 1, 

and ending date of June 30. 

B. Minimum Service Requirements 

Under the Agreement, the Concessionaire shall provide shoe shine services in the 

Concession Locations, as identified in Attachment A to the Agreement set forth in Exhibit A to 

this RFP. 

C. General Operating Requirements 

The Concessionaire shall provide shoe and boot shine services at the locations identified 

in the Concession Locations. Additional operating requirements of the Concessionaire are set 

forth in Article IV of the Concession Agreement, Exhibit A to this RFP. 

D. Initial Site Improvements; Annual Refurbishments 

In its proposal, a proposer must include the proposed cost per square foot of its initial site 

improvements. The initial site improvements to be constructed, equipped and installed in each 

Concession Location shall require expenditure by Concessionaire and/or the applicable 

Concession Operator of not less than Seventy Five and No/100 Dollars ($75.00) in Eligible Costs 

per square foot of such Concession Location. Money proposed and not spent will be paid to the 

Authority as additional concession fees. The completed agreement shall require the 

concessionaire to refiarbish the concession locations, the equipment, and furnishings therein 

promptly upon the observation of any damage or deterioration of the original 

materials/workmanship as reasonably determined by the Authority. Concessionaire should refer 

to Article IV of the Concession Agreement, Exhibit A to this RFP, for additional requirements 

regarding improvements, maintenance, refurbishment, etc. 

E. Restrictions on Usage 

Authority will not permit to be sold or provided through the Concession over-the-counter 

pharmaceuticals, alcoholic beverages, tobacco products or any other non-food or non-beverage 

product not contemplated within the scope of this Agreement. 

F. Signage 

The Concessionaire must comply with the utilities and maintenance requirements set 

forth in Article IV Section 4.5 of the Concession Agreement, Exhibit A to this RFP. 

15 
G. Charges to the Public 

Prices to the public shall be reasonable and competitive, in the sole judgment of 

Authority. The intent of the pricing policy at the Airport is to maintain consistency in the quality, 

quantity and pricing for shoe and boot shine services available at the Airport when compared to 

same or similar services offered off-Airport within the Nashville metropolitan area. To this end, 

the Agreement for each Concession will require that the Concessionaire adopt and maintain 

Reasonable Pricing within the Concession Locations. Proposals should contain proposed pricing 

information. 

H. Non Exclusivity 

Although the Authority does not currently intend to have more than one shoe shine 

service concession at the Airport, Proposers are advised that other providers may supply or 

provide related services at the Airport. Airline tenants and others also may offer services to the 

general public that are the same as or similar to those contemplated by the Concession. 

Authority may, at any time, solicit proposals or enter into negotiations for additional shoe shine 

service concessions in the sole discretion of Authority. 

I. Financial Offer 

For the privilege of operating and managing the Concession, the Concessionaire must 

remit to Authority, in regular monthly installments, the aimual "Concession Fee". The annual 

Concession Fee shall be of the greater of the Minimum Annual Guarantee (the "MAG") or the 

percentage of "Gross Receipts" as described. Proposals should contain proposed annual 

Concession Fees, as proposers will be evaluated on this fee. Proposers should also review 

Article V of the Concession Agreement, Exhibit A to this RFP, for additional information 

regarding the Authority's expectations regarding Concession Fees. 

J. Security Clearances 

Concessionaire must comply with the security requirements set forth in Article IV of the 

Concession Agreement, Exhibit A to this RFP. 

K. Electronic Communications 

Concessionaire must comply with the electronic communication requirements set forth in 

Article X of the Concession Agreement, Exhibit A to this RFP. 

L. Insurance 

The Concessionaire must comply with the insurance requirements set forth in Article 

XIV of the Concession Agreement, Exhibit A to this RFP. 

M. Subcontracts 

Authority must approve all subcontracts prior to the execution thereof by the 

Concessionaire. 

16 
N. Fines 

By the submission of a Proposal, each Proposer agrees that the fines set forth in the Concession 

Agreement, Exhibit A. Attachment E to this RFP, are reasonable and, if awarded the 

Concession, agrees to pay Authority such fines in accordance with the completed Agreement the 

rates or in the amounts specified therein upon written demand by Authority. 

SELECTION VII 

SELECTION OF SELECTED PROPOSER/CONCESSIONAIRE 

Authority will review all Proposals for completeness and adherence to the requirements 

of this RFP. Proposals that are not received prior to the specified time on the due date will be 

considered non-responsive. A Proposal that is incomplete or is not submitted in accordance with 

the formatting requirements of Section IV of this RFP may be deemed non-responsive and 

disqualified from the process. 

The selected Proposer must have the necessary experience, organization and financial 

capability to fulfill the conditions of the completed Agreement. Authority reserves the sole right 

to determine the sufficiency of the experience and qualifications of all Proposers. Authority also 

reserves its right to negotiate with any selected Proposer on changes, additions and/or deletions 

to the Proposer's Proposal. 

Authority's President or his designee will select the Evaluation Committee to review all 

Proposals. Upon the completion of the initial review of Proposals by the Evaluation Committee, 

Authority may develop a short list of Proposers for interviews. Any such short list shall identify 

those Proposers that the Evaluation Committee has determined have the greatest likelihood of 

obtaining the award of the Concession. 

The Concession will be awarded to the Proposer who, in Authority's sole judgment, is 

most responsive in meeting Authority's requirements and objectives associated with the 

Concession. The award criteria shall include the following: 

A. Experience and Financial History 

• The Proposer's demonstrated ability, experience, and skill in operating a shoe and boot 

shine service concession. 

• The extent and quality of the Proposer's business and financial references. 

• The experience and qualifications of the Proposer's manager 

• The Proposer's full and complete financial statements, including notes, prepared in 

accordance with generally accepted accounting procedures, for the past three years. 

B. Financial Offer 

• The amount of the Concession Fee proposed. 

17 
• 

Business and Management Plan 

The overall quality and effectiveness of the Proposer's business plan to provide the 

equipment, products and services required in this RFP. 

The details on the operational management of the Concession, including procedures for 

product restocking, and responding to customer complaints and problems. 

CRITERIA WEIGHTING 

Factor Weight 

Experience and Financial History 50% 

Financial Offer 25% 

Business and Management Plan 25% 

The Evaluation Committee will consider all materials and information it considers to be relevant 

in making its selection. The Evaluation Committee will select the Proposer that it determines, in 

its sole opinion, is best able to provide the management and operation of the Concession. The 

Evaluation Committee will provide Authority's President or his designee with its 

recommendation for the award of the Concession. The President or his designee may accept or 

reject the recommendation of the Evaluation Committee and will, in turn, provide his or her 

recommendation to Authority's Board of Commissioners, which must approve and authorize the 

award of the Concession. 

SECTION VIII 

RIGHTS AND DUTIES OF PROPOSERS 

A. Tennessee Public Records Act 

Under the Tennessee Public Records Act, Tenn. Code Ann. §§ 10-7-101, et seq., 

Proposals are considered to be public records and, as such, may be subject to inspection and 

copying upon request. Therefore, Authority cannot guarantee the confidentiality of any 

proprietary or otherwise sensitive information contained in or with any Proposal. 

B. Applicable Laws 

Proposers shall comply fully with all applicable laws, including, without limitation, the 

rules and regulations promulgated by Authority, The Metropolitan Government of Nashville and 

Davidson County, the State of Tennessee and the federal government of the United States of 

America. 

C. Affirmative Action Program 

Concessionaire must comply with the non-discrimination/equal employment opportunity 

requirements set forth in Article XXIV of the Concession Agreement, Exhibit A to this RFP. 

18 
D. Disadvantaged Business Enterprise Participation. 

Authority desires to promote and foster a favorable climate within its organization and 

the surrounding community that will provide maximum opportunities for Disadvantaged Business 

Enterprise ("DBEs") to participate in confracts, programs and related business activities of 

Authority. Authority hereby reaffirms that Authority and its confractors shall not discriminate on 

the basis of race, color, national origin, age, gender or handicap in the performance of any 

contracts for goods or services or the conduct of any business undertaken by Authority. The 

Authority is seeking a Disadvantaged Business Enterprise participation level of at least 0% in the 

Shoeshine Concession, such percentage being based upon the total gross revenue received by the 

Proposer from the Shoeshine Concession. Authority requires Proposers to include this level of 

DBE participation in their Proposals 

Authority desires to promote, encourage and stimulate the participation of DBEs in the 

activities and operations of Authority and the economic community served by it so as to provide 

maximum opportunities for participation in confracts, programs and all related business activities 

of Authority. Authority also strongly encourages the inclusion of small and local businesses in the 

operation of the Concession. 

E. Equal Employment Opportunity Requirements 

Concessionaire must comply with the non-discrimination/equal employment opportunity 

requirements set forth in Article XXIV of the Concession Agreement, Exhibit A to this RFP. 

SECTION IX 

MISCELLANEOUS SUBMISSION TERMS AND CONDITIONS 

A. Waiver of Objections by Proposers 

Proposers should carefully review this RFP and all attachments, including, without 

limitation, the form of the Agreement set forth in Exhibit A to this RFP, for comments, 

questions, defects, objections or any other matters requiring clarification or correction. 

Questions and comments concerning this RFP must be made in writing and received by 

Authority no later than the deadline for seeking written clarifications from Authority as set forth 

in this RFP. 

B. Proposal Preparation Costs 

Authority will not pay any costs associated with the preparation, submittal or 

presentation of any Proposal. 

C. Amending Proposals 

Authority will not accept any amendments, revisions or alterations to Proposals after the 

deadline for the submission of Proposals unless specifically requested, in writing, by Authority. 

19 
D. Proposal Errors 

Proposers are liable for all errors or omissions contained in their Proposals. 

E. Incorrect Proposal Information 

If Authority determines that a Proposer has provided, for consideration in the evaluation 

process or contract negotiations, incorrect information that the Proposer knew or should have 

known was materially incorrect, Authority may deem the Proposal of such Proposer as nonresponsive to this RFP and reject it. 

F. Prohibition of Proposer Terms and Conditions 

A Proposer may not change the confract terms and conditions specified by Authority in 

this RFP. If a Proposal contains any such changed terms and conditions, Authority, in its sole 

discretion, may determine the Proposal to be non-responsive to this RFP and may reject it. 

G. Right to Reject 

Authority reserves the right to reject, in its sole discretion, any management persormel or 

subcontractors proposed by a Proposer. 

H. Labor Force 

Authority encourages Proposers to strongly consider the use of existing personnel of the 

incumbent operator at the Airport in the event such operator is not awarded the Concession. 

I. Conflict of Interest and Proposal Restrictions 

By submitting a Proposal, a Proposer certifies that no amount shall be paid directly or 

indirectly to an employee or official of Authority as wages, compensation or gifts in exchange 

for acting as an officer, agent, employee, subcontractor or consultant to such Proposer in 

connection with this RFP. Any individual, company or other entity involved in assisting 

Authority in the development, formulation or drafting of this RFP or its scope of services shall 

be considered to have been given information that would afford an unfair advantage over other 

Proposers, and einy such individual, company or other entity may not submit a Proposal in 

response to this RFP. 

J. RFP Amendment and Cancellation 

Authority reserves the unilateral right to amend this RFP in writing at any time. 

Authority also reserves the right to cancel or reissue this RFP in its sole discretion. If an 

Addendum is issued, it shall be provided only to prospective Proposers that attended the 

mandatory pre-proposal meeting. Proposers shall respond to the final written RFP and Addenda 

and any exhibits, attachments and amendments thereto. 

20 
K. Authority's Right to Waive Variances 

Until the award of the Concession, Authority reserves the right to reject any or all 

Proposals relating to the Concession, to waive technicalities, irregularities or informalities if such 

waiver is in the best interest of Authority and complies with applicable state and local laws or 

regulations pertaining to the letting of agreements or advertisements for Proposals, and to 

proceed in any other maimer permitted by Applicable Laws. 

L. Severability 

If any provision of this RFP is declared by a court to be illegal or in conflict with any 

law, the validity of the remaining terms and provisions of this RFP shall not be affected and the 

rights and obligations of Authority and the Proposers shall be construed and enforced as if the 

RFP did not contain the particular provision held to be invalid. 

21 
Exhibit A 

Form of Concession Agreement 

(attached as a separate document) 
Exhibit B 

Additional Airport Statistical Information 

This Exhibit B sets forth additional statistical information relating to the Airport. Air 

travel is subject to a multitude of worldwide economic, political and social events, circumstances 

and influences, and the future performance of the Airport in accordance with any forecasts and 

the continued performance of the Airport in accordance with any trends that are or may be 

inferred is not assured or guaranteed and is subject to events, circumstances and influences that 

are not within Authority's control. Furthermore, various parts of this Exhibit B are derived from 

reports and information supplied by airlines serving the Airport and other third parties, and, 

while Authority believes such reports and information to be reliable. Authority has not 

independently verified such reports and information. Each Proposer is responsible for 

performing its own independent investigation of the Airport as such Proposer deems necessary or 

appropriate. 

B-1 
Nashville International Total Passengers for CY08 TYD (Jan-Dec) - 9,396,043 

Total 

Passengers 2008 

January 706,154 

February 700,837 

March 836,454 

April 

May 

June 

July 

August 

September 

October 

November 

December 

815,699 

855,087 

897,484 

883,566 

780,467 

686,774 

820,869 

694,088 

718,654 

9,396,043 

The airlines are located in the following concourses: 

A Concourse - Frontier, Continental, United 

B Concourse - Delta, Northwest, U.S. Airways 

C Concourse - Southwest, American, American Eagle, Air Canada, Midwest Connect 

The chart is airline % for CY08 YTD 

Frontier, 

Continental, \ United, 

4.4% 

Northwest, 

6.9% 

US Airways, 

7.4% 

American/ 

American peita, 8.8% 

Eagle, 

15.3% 

Other, 1.2% 

Southwest, 

53.6% 
EXHIBIT C 

PROPOSAL FORM 

(Insert official name of business and principal address. If a corporation or other entities include 

state of incorporation, formation or organization, as applicable.) 

PROPOSAL FOR THE OPERATION 

OF SHOE SHINE SERVICES 

AT THE NASHVILLE INTERNATIONAL AIRPORT, 

NASHVILLE, TENNESSEE 

TO: Director of Procurement 

The Metropolitan Nashville Airport Authority 

One Terminal Drive, Suite 501 

Nashville, TN 37214 

Dear Sir/Madam: 

The undersigned (the "Proposer") hereby declares that (i) the only person or persons 

interested in this proposal (the "Proposal") as principal or principals are as named herein and no 

person other than herein mentioned has any interest in this Proposal or in the completed Agreement 

to be executed if this Proposal is accepted; (ii) this Proposal is made without connection with any 

other person, company or parties making a Proposal; and (iii) this Proposal is in all respects made in 

good faith without collusion or fraud. Capitalized terms used in this Proposal and not otherwise 

defined herein shall have the meanings ascribed to them in the Request for Proposals for Shoe 

Shine Concession Services at the Nashville International Airport, Nashville, Tennessee, dated 

, 2009, as amended (the "RFP"), including the form of the Agreement set forth 

in Exhibit A to the RFP. 

Proposer declares that (i) it has examined the Airport and informed itself in regard to all 

conditions pertaining to the place where the services are to be performed; (ii) Proposer has 

examined the RFP and all other documents related thereto, including any Addenda furnished prior 

to the opening of Proposals; and (iii) Proposer has satisfied itself relative to the services to be 

performed and the timeframe within which such services are to commence. This Proposal 

incorporates by reference, as if fiilly set forth in this Proposal, the fiill content of the RFP and all 

Addenda, including all of the attachments thereto. 

Proposer certifies that this Proposal meets or exceeds the requirements contained in the 

RFP. Proposer agrees to comply with all provisions and conditions as specified. All requested 

information has been submitted as requested. 
C-1 

Proposer agrees, if this Proposal is accepted by Authority, to enter into the completed 

Agreement for the Concession awarded to Proposer and to operate the Concession so awarded 

pursuant to the terms and conditions of such Agreement, and to fiimish all necessary materials, 

equipment, machinery, tools, apparatus, means of fransportation, labor and incidentals necessary to 

perform and complete within the time specified for the services covered by this Proposal and the 

RFP. 

In consideration of being granted the right and obligation to operate the Concession awarded 

to Proposer in response to this Proposal, Proposer shall agree to pay to Authority all amounts due to 

Authority under the terms of the completed Agreement relating to such Concession. 

For purposes of this Proposal, Proposer hereby agrees and proposes a Concession Fee equal 

to the following: 

• For the First Agreement Year (and any period prior to the First Agreement Year if the 

Effective Date of the Agreement does not occur on July 1), the "MAG" shall be the 

amount set forth in Concessionaire's Proposal Form for the first year of the 

Agreement and incorporated by reference herein, provided however, that said amount 

shall be no less than Thirty Six Dollars ($36.00) per square foot per annum for 

Concessionaire's Assigned Space. The Concession Fee for the first year shall be the 

greater of the MAG proposed by Concessionaire or ten percent (10%) of Gross 

Receipts. 

• In subsequent years, the MAG shall be no less than eighty-five percent (85%) of the 

Concession Fee paid for the previous year, and the Concession Fee shall be the 

greater of the MAG or the above stated percentages of Gross Receipts, whichever is 

greater. 

If selected for the Concession to which this Proposal relates. Proposer fiirther agrees to furnish 

the Letter of Credit in the required stated amount, to satisfy the Insurance Requirements under 

the completed Agreement, and to fiimish the Certificate of Insurance, all prior to execution of the 

completed Agreement. 

The required Proposal Guarantee in the amount of $5,000.00 is included with this Proposal. In 

making this Proposal, Proposer fiilly understands that the Proposal Guarantee will be forfeited as 

liquidated damages if this Proposal is accepted and Proposer fails to fiimish the required Letter of 

Credit and the Certificate of Insurance and to execute the completed Agreement. By the submission 

of this Proposal, Proposer agrees to the use of the Proposal Guarantee as described in the RFP. 

C-2 
Proposer must list all proposed subcontractors, if any, in the spaces provided below: 

Name of Proposed Subcontractor Services to be Performed 

NOTE: No change in the proposed subcontractors listed above will be allowed without the 

express prior written approval of Authority. The listing of proposed subcontractors does not 

create any contractual rights between any proposed subcontractor and Authority. All proposed 

subcontractors must be able to demonsfrate their ability to perform the services proposed to the 

complete satisfaction of Authority. Authority shall not allow the same service to be performed 

by more than one entity. 

Respectfiilly submitted. 

Proposer's Name: 

Signature of Authorized Person: 

Print Name of Authorized Person:_ 

Title of Authorized Person: 

Address of Proposer: 

C-3 
Date Submitted: 

INFORMATION CONCERNING PROPOSER 

2009. 

THE FOLLOWING INFORMATION IS TO BE FURNISHED BY PROPOSER and must be 

acknowledged before a Notary Public by an officer or other authorized representative of Proposer 

who has the responsibility and authority to bind Proposer as to the statements made. Attach 

additional sheets as may be necessary to completely answer each question. Furthermore, this 

information also must be provided for all subcontractors proposed by Proposer (including, 

without limitation, proposed joint venture's). 

1. Name of Proposer exactly as it will appear on the completed Agreement, if selected: 

2. Address of Proposer for purposes of notice or other communications relative to this 

Proposal: 

3. Proposer's contact person, telephone number, fax number and e-mail address: 

Proposer intends to operate the completed Agreement as (check one): 

( ) Sole Proprietor 

( ) Partnership 

( ) Corporation 

( ) Joint Venture 

( ) Other [Explain: ] 

Complete one of the four sections below, either. A, B, C or D, depending upon the type 

of organization of Proposer: 

C-4 
A. SOLE PROPRIETORSHIP STATEMENT 

If a Sole Proprietorship, fiimish the following: 

(a) Name in Full: 

(b) Residence Address: 

(c) Business Address: 

(d) Driver's license number and issuing state: 

B. PARTNERSHIP STATEMENT 

If a Partnership, fiimish the following: 

(a) Date of Organization: 

(b) Type ofPartnership (check one): 

( ) General Partnership ( ) Limited Partnership 

(c) If a general partnership, is there a partnership agreement or other 

evidence of the general partnership filed in the public records? 

( )Yes ( )No 

If Yes, provide the place of filing, the date of filing and the recording or 

filing information: 

(d) If a limited partnership, has a certificate of limited partnership been filed 

in the public records? 

( )Yes ( )No 

If Yes, provide the place of filing, the date of filing and the recording or 

filing information: 

C-5 
(e) Attach a complete copy of the partnership agreement, certificate of 

limited partnership and other organizational documents for Proposer. If 

Proposer is a limited partnership, attach a current certificate(s) indicating 

Proposer is in good standing in its state of organization and qualified to 

do business in the State of Tennessee. 

(f) For each partner, provide the following information: 

Name 

Residence address for an individual or of principal place of business 

address for other 

Percentage of ownership 

Indicate if the partner is a general or limited partner 

Driver's license number and issuing state for individual 

C. LIMITED LIABILITY COMPANY STATEMENT 

If a limited liability company, fiimish the following: 

(a) Attach a complete copy of the articles of organization or formation, the 

operating agreement and other organizational documents, and a current 

certificate(s) indicating Proposer is in good standing in its state of 

organization and qualified to do business in the State of Tennessee. 

(b) For each member, provide the following information: 

Name 

Residence address for an individual or of principal place of business 

address for other 

Percentage of ownership 

Driver's license number and issuing state for an individual 

D. CORPORATION STATEMENT 

If a corporation, furnish the following: 

(a) Date of Incorporation: 

(b) State of Incorporation: 
(c) Is the corporation authorized to do business in Tennessee? 

( )Yes ( )No 

(d) Does Proposer file periodic reports with the Securities and Exchange 

Commission? 

( )Yes ( )No 

(e) List any exchanges on which any debt or equity securities of Proposer are 

listed for trading: 

(f) List the following: Authorized Issued Outstanding 

Number of voting shares: 

Number of nonvoting shares: 

Number of shareholders: 

(g) Attach copies of Proposer's charter, articles of incorporation, by-laws and 

other organizational dociiments. 

(h) For each officer, director and principal shareholder (i.e., any shareholder 

with beneficial ownership of more than 10% of any class of equity 

securities), provide the following information: 

Name 

Title 

Residence address for an individual or of principal place of business 

address for other 

Number of voting shares beneficially owned 

Number of non-voting shares beneficially owned 

E. JOINT VENTURE STATEMENT 

If a joint venture, fiimish the following: 

(a) Date of Organization: 
(b) Has the joint venture done business before? 

( )Yes ( )No 

If Yes, attach a description of the nature of the joint venture's prior business. 

(c) Attach a complete copy of the joint venture agreement. 

(d) For each member of the joint venture, provide the following information: 

Name 

Residence address for an individual or of principal place of business 

address for other 

Percentage of ownership 

Driver's license number and issuing state for an individual 

The undersigned, on behalf of Proposer, hereby deposes and says that he has knowledge 

of the statements made herein and is qualified and authorized to make and deliver such 

statements on behalf of Proposer. 

PROPOSER: 

By: _ 

Name: 

Titie: 

Subscribed and swom to before me this day of _, 2009. 

Notary Public 

My Commission expires: 

[SEAL] 
EXHIBIT D 

ADDITIONAL PROPOSAL REOUIREMENTS 

All of the information and data requirements in this section are required for Proposer and 

all other subcontractors proposed by Proposer (except that Section I.M. below is not 

required for subcontractors). Therefore, the use of the term "Proposer" in this section applies 

to Proposer and other proposed subcontractors of Proposer (including, without limitation, all 

proposed joint venture's) that will be involved in the performance of operations under the 

completed Agreement. 

SECTION 1 - EXPERIENCE AND FINANCIAL HISTORY 

A. Submit a complete summary of all experience in operating a shoe shine service 

concession, including dates of operation, locations and an owner's name, address and telephone 

number. 

B. Submit references from the following: 

• At least two banks or financial institutions with which the Proposer has ongoing 

financial relationships, including the institution(s) where the Proposer conducts its 

primary banking activities. 

C. At least three current landlords/property owners for which the Proposer provides 

or, within the last five (5) years, has provided shoe shine services. 

D. Provide resumes for the Proposer's anticipated manager and key persormel who 

would be involved in the Concession, including for each individual his or her name, contact 

information and past experience. 

E. Supply the Proposer's fiill and complete financial statements for the past three 

years, including notes, prepared in accordance with generally accepted accounting principles and 

with an independent certified public accountant's statement attached. 

E. Supply information on quality monitoring programs that Proposer has 

implemented at other venues, including both descriptive information and sample evaluation 

forms from quality audits, performance standard evaluations or other similar programs. 

F. Provide the name, location and date of any of Proposer's airport concession 

agreements, management agreements, leases or other arrangements that have been terminated 

within the past 10 years, either voluntarily or involuntarily, prior to the expiration of its term and 

also list any judgments terminating, or any pending lawsuits for the termination of, any such 

concession agreements, management agreements, leases or other arrangements of Proposer 

within the past 10 years. 

D-1 
G. Provide any other information that supports Proposer's operations/management 

experience as it pertains to this Proposal. 

H. If Proposer or any of its principals, officers, partners, directors or members has 

been involved in any bankruptcy proceedings in the past 10 years, provide information or 

documentation as to the current status of any such bankmptcy. 

I. If Proposer or any of its principals, officers, partners, directors or members has 

ever defaulted or been barred (regardless of the current status of the debarment or the underlying 

reasons for the debarment) from bidding on government (federal, state, county or local) or airport 

confracts, provide the current status of the debarment proceeding(s), the reasons for debarment 

and the expiration date of such debarment (if applicable). 

J. If Proposer has ever had a bond or surety canceled or forfeited, attach a statement 

naming the bonding company, the date, the amount of the bond and the reason for such 

cancellation or forfeiture. 

K. If Proposer, any Affiliate of Proposer or any principal, officer, partner, director or 

member of Proposer has, within the last 10 years through the date of this Proposal, been the 

subject of any charges of unfair, deceptive or anti-competitive business practices, fraud, criminal 

conduct or a civil or criminal antitmst violation, attach a statement describing any such charges 

and the current status or outcome. 

L. Prior to the execution of the completed Agreement, Proposer may be required to 

provide, if this Proposal is accepted, a legal opinion from counsel covering such matters as 

Authority may reasonably request, including, without limitation, the due organization and good 

standing of Proposer, the authority of Proposer to enter into the completed Agreement, the 

enforceability of the completed Agreement against Proposer and the absence of threatened or 

pending litigation or governmental proceedings which would impair the ability of Proposer to 

fiilfill the terms of the completed Agreement. 

M. Pursuant to Authority's policies regarding equal employment opportunity and 

DBEs, provide Proposer's affirmative action plan for equal employment opportunity and any 

plans regarding the procurement of goods and services and/or subcontracting activities that 

involve DBEs and local small and minority- and women-owned businesses. 

SECTION 2 - MANAGEMENT AND OPERATIONS PLAN 

A. Provide a detailed business plan to operate the Concession that includes all of the 

required services as outlined in this RFP, including at least the following: 

(1) Detailed descriptions and/or drawings of all equipment to be used, including 

whether the equipment will be new. If the equipment will not be new, provide 

information on the age and condition of the equipment. Include detail on unique 

features such as credit/debit card support, product delivery fault detection 

systems, etc., and procedures for ongoing and regular maintenance. Also discuss 

how the machines will be integrated into the architectural design of the Terminal. 

D-2 
(2) Refiirbishment and replacement plan. Include a discussion of how the Proposer 

shall ensure that all equipment remain at the forefront of technological innovation 

within the industry. Refiirbishment and replacement shall include at least regular 

refiirbishment and replacement related to ordinary wear and tear of equipment and 

facilities. 

(3) Detailed information on the procedures to be used to address the public concems, 

and respond to customer complaints and problems. 

(4) Other information necessary to demonsfrate a comprehensive business plan to 

operate the Concession. 

B. Supply an organizational chart showing the proposed persormel responsible for the 

management and operation of the Concession, including a detailed matrix indicating staffing 

levels by hour of day. 

C. Proposer must submit information to allow Authority to evaluate how its 

management and operations plan will achieve the goal of conducting high quality, customerfocused business service center operations through the Concession, including, without limitation, 

a staffing plan that provides the following details relating to Proposer's staffing to meet the 

management, marketing and maintenance obligations under the completed Agreement: 

(1) Information on quality monitoring programs that Proposer has implemented at 

other venues, including both descriptive information and sample evaluation forms 

from quality audits, performance standard evaluations or other similar programs. 

(2) A detailed description of Proposer's operating procedures, including internal 

financial controls and auditing procedures, handling of nonstandard fransactions 

and customer relations. 

(3) The procedures and schedules for all maintenance and custodial services to be 

rendered by Proposer in managing and operating the Concession. 

(4) A draft of the operation policy and procedures manual that reflects the operation 

of the Concession as proposed by Proposer. At minimum, this manual shall 

include general operating and management policies, customer service policies, 

cash confrol procedures, accounting and audit procedures, job descriptions for 

each job title, employee fraining guide by job title, employee master schedule, 

emergency procedures, the Manager's office, cell and home phone numbers and 

Proposer's personnel policies. 

D. Proposer shall provide a resume and job description of the Manager that Proposer 

proposes to assign to the Concession. If an individual has not been selected, then provide the 

qualifications and level of experience Proposer will require when hiring a Manager. Also, 

D-3 
describe the qualifications and level of experience Proposer will require when hiring other 

supervisory personnel. 

E. Include a discussion of how the Proposer shall ensure that all equipment remains 

at the forefront of technological innovation. 

SECTION 3 - OTHER INFORMATION 

A. Attach any other information relevant to the Proposal. 

D-4 
EXHIBIT E 

ACKNOWLEDGEMENT OF ADDENDA 

Addendum No. 

Addendum No. 

Addendum No. 

Addendum No. 

Addendum No. 

Signature 

Signature 

Signature 

Signature 

Signature 

. Date. 

. Date. 

. Date. 

. Date. 

Date 

E-1 
EXHIBIT F 

FORM OF LETTER OF CREDIT FOR PROPOSAL GUARANTEE 

STAND-BY, IRREVOCABLE LETTER OF CREDIT NO. 

STATED AMOUNT: US $ 

ISSUANCE DATE: 

EXPIRY DATE: 

BENEFICIARY: The Mefropolitan Nashville Airport Authority 

One Terminal Drive, Suite 501 

Nashville, Tennessee 37214 

APPLICANT: 

Ladies and Gentlemen: 

(the "Issuer") hereby issues in favor of The Mefropolitan 

Nashville Airport Authority (the "Beneficiary"), this Stand-by Irrevocable Letter of Credit No. 

(the "Credit"), which is available by presentment of one or more drafts of the Beneficiary 

drawn at sight on the Issuer in the form of Draft to this Credit, together with the appropriately 

completed Certificate as required herein, in an aggregate stated amount of Five Thousand and 

00/100 United States Dollars ($5,000.00) (the "Stated Amount"). 

A draft of the Beneficiary upon this Credit shall be accompanied by an appropriately 

completed Certificate of the Beneficiary in the form of Certificate to this Credit, provided, however, 

that, on and after the date (the "Extension Deadline Date") which is fifteen (15) days prior to the 

Expiry Date set forth above (such date, as it may be amended from time to time, is referred to as the 

"Expiry Date"), the draft of the Beneficiary shall be accompanied by an appropriately completed 

Certificate of the Beneficiary in the form of Certificate to this Credit. Such Draft and Certificate 

shall be dated the date of presentation, and presentation thereof shall be made at any time during the 

Issuer's business hours on a Business Day (as defined herein) at 

. A draft submitted at or before 1:00 p.m., Cenfral 

Time, on a Business Day shall be paid to the Beneficiary (or its designee) on the same Business 

Day, and a draft submitted after 1:00 p.m.. Central Time, shall be paid to the Beneficiary (or its 

designee) on the next succeeding Business Day. The Issuer hereby agrees that a draft drawn under 

and in compliance with the terms of this Credit will be duly honored by the Issuer as provided 

herein if presented at such office on or before the Expiry Date. As used herein, "Business Day" 

means any day other than (i) a day on which banks located in Nashville, Tennessee are required or 

F-1 
authorized by law or executive order to remain closed or (ii) a day on which tiie New York Stock 

Exchange is closed. 

Except as otherwise expressly stated herein, this Credit is subject to the Uniform Customs 

and Practice for Documentary Credits, 2007 Revision, ICC Publication No. 600 (the "Uniform 

Customs"). This Credit shall be deemed to be made under the laws of the State of Tennessee, and 

shall, as to matters not govemed by the Uniform Customs, be govemed by and constmed in 

accordance with the laws of the State of Tennessee. 

By:. 

Name:_ 

Titie: 

F-2 
Letter of Credit 

FORM OF DRAFT 

[Date] 

To: 

The undersigned beneficiary of Stand-by, Irrevocable Letter of Credit No. 

(the "Credit") issued by , hereby draws 

Credit. 

United States Dollars ($_ J against the 

THE METROPOLITAN NASHVILLE 

AIRPORT AUTHORITY 

By: _ 

Name: 

Titie: 

F-3 
Letter of Credit 

CERTIFICATE 

[Date] 

The undersigned. The Metropolitan Nashville Airport Authority (the "Beneficiary"), is the 

beneficiary of Stand-by, Irrevocable Letter of Credit No. (the "Credit") issued by _ 

. The Beneficiary hereby certifies that 

(the "Concessionaire") has failed to comply with the terms of 

its proposal submitted in response to Beneficiary's Request for Proposals for Shoe Shine 

Concession Services at the Nashville International Airport, Nashville, Termessee, dated 

, 2009, as amended. 

IN WITNESS WHEREOF, this Certificate has been duly executed on 

THE METROPOLITAN NASHVILLE 

AIRPORT AUTHORITY 

By:. 

Name: 

Title: 

F-4 
EXHIBIT G 

AFFIDAVIT OF NON-COLLUSION 

STATE OF 

COUNTY OF 

The undersigned, (the "Affiant"), being of 

lawfiil age and being first duly swom on oath, says that ^he is the 

of 

(the "Proposer") and is authorized by Proposer to execute and deliver this Affidavit and 

to submit the proposal (the "Proposal") that accompanies this Affidavit with respect to the 

Request for Proposals for Shoe Shine Concession Services at the Nashville International Airport, 

Nashville, Tennessee, dated , 2009, as amended (the "RFP"). 

Affiant further says that (i) the Proposal is not made in the interest of or on behalf of any 

undisclosed person, partnership, company, association, organization or corporation; (ii) such 

Proposal is genuine and not collusive or a sham; (iii) Proposer has not, directly or indirectly, 

induced or solicited any other person or entity to put in a false or sham proposal, and has not, 

directly or indirectly, colluded, conspired, connived or agreed with any person or entity to put in 

a sham proposal in response to such RFP or to induce any person to refrain from providing a 

proposal in response to such RFP; and (iv) Proposer has not in any manner directly or indirectly 

sought by agreement, communication or conference with anyone to fix the negotiated price of 

Proposer or of any other person or entity or to fix any overhead, profit or cost element of such 

negotiated price or that of any other person or entity or to secure any advantage against The 

Metropolitan Nashville Airport Authority (the "Authority") or anyone interested in the 

concession award to which the Proposal relates. 

Affiant fiirther states that any unauthorized contact between Proposer or its agents, 

employees or others on its behalf, either directiy or indirectly, and the President of Authority, any 

member of the Board of Commissioners of Authority, the legal counsel to Authority, the architect 

for Authority, or any consultant to or member of the staff of Authority, may cause Authority to 

reject the Proposal. Affiant hereby certifies that (i) Proposer has not been a party to any collusion 

with the President of Authority, any member of the Board of Commissioners of Authority, the legal 

counsel to Authority, the architect for Authority, or any consultant to or member of the staff of 

Authority, as to quantity, quality or price with respect to the Proposal or the RFP, and (ii) there have 

been and shall be no discussions between the parties stated heretofore concerning the exchange of 

money or other things of value for special consideration. 

H-2 
Affiant fiarther says that all statements contained herein and in the Proposal are true. 

Further affiant saith not. 

Name: 

Signature of Authorized Person:, 

Print Name of Authorized Person: 

Title of Authorized Person: 

Date: , 2009 

Subscribed and swom to before me this day of , 2009. 

My Commission expires: 

Notary Public 

[SEAL] 

H-2 
EXHIBIT H 

Airport Concessions Disadvantaged Business Enterprise (ACDBE) Participation 

Plan Form 

Proposers shall provide a detailed description of its ACDBE participation plan and a copy of all 

the documents that contain the proposed legal relationship between the Proposer and each 

ACDBE participant, if any. 

Provide the information below for each certified ACDBE included in the participation plan. 

ACDBE Company Name_ 

Owner Name 

Contact Phone Number. 

Address 

Annual Est. Gross Receipts 

% of Total Est. Annual Gross Receipts_ 

ACDBE Company Name 

Owner Name 

Contact Phone Number. 

Address 

Annual Est. Gross Receipts, 

% of Total Est. Annual Gross Receipts 

Use additional forms if necessary. 

The total amount of estimated annual gross receipts that will be accomplished by Authoritycertified Airport Concession Disadvantaged Business Enterprises, or by those expected to be 

certified by the Authority is approximately $ . This amount is % of the annual 

gross receipts anticipated from the contract resulting from this RFP. 

H-2 
Please indicate how the Proposer intends to achieve the participation goal from certified 

ACDBEs (if applicable) for the contract resulting from this RFP. 

() Company/firm is certified as an ACDBE. 

() Joint venture with an ACDBE certified corporation. 

() Sublease(s) to a certified ACDBE. 

() Partnership or corporate agreement in which at least 51% of the company's ownership is a 

minority or female partner and the 51% owner controls the day to day operations of the 

corporation. 

() A franchise to a certified ACDBE. 

Proposers must include with the proposal a copy of the certificate or letter from MNAA 

acknowledging the approval of the ACDBE application for each ACDBE company/firm in the 

ACDBE plan. 

Proposer hereby acknowledges that the foregoing proposal form and all required submittals are 

true and correct. 

Proposer Signature 

Proposer Name 

(printed) 

Date 

NOTE: If the Proposer or its Proposed ACDBE partner is not currently certified as an ACDBE 

with the Metropolitan Nashville Airport Authority, the Proposer or ACDBE must file for 

certification by 2009. 

H-2 
EXHIBIT B 
CONCESSION AGREEMENT 

THIS CONCESSION AGREEMENT (the "Agreement") is made and entered into as of 

this day of , 2009 (the "Effective Date"), by and between THE 

METROPOLITAN NASHVILLE AIRPORT AUTHORITY, a mefropolitan airport authority 

existing under the laws of the State of Tennessee (the "Authority"), and 

(the "Concessionaire"). 

WITNESSETH: 

WHEREAS, Authority is the owner and operator of the Nashville International Airport 

located in Nashville, Davidson County, Tennessee (the "Airport") and, in connection with its 

operation of the Airport, Authority grants concession rights for the operation of Shoe Shine 

services in certain designated locations at the Airport; and 

WHEREAS, Concessionaire is engaged in the management and operation of Shoe Shine 

services and desires to operate Shoe Shine services at the Airport in accordance with the terms 

and provisions of this Agreement; and 

WHEREAS, Concessionaire submitted a Proposal in response to Authority's RFP for the 

rights to be granted by Authority pursuant to the terms and provisions of this Agreement; and 

WHEREAS, Authority has agreed to accept Concessionaire's Proposal and to grant 

concession rights to Concessionaire, and Concessionaire has agreed to operate Shoe Shine 

services in designated locations at the Airport, subject to the terms and provisions of this 

Agreement; 

NOW, THEREFORE, for and in consideration of the covenants of Concessionaire 

contained herein, and for other good and valuable consideration, the receipt and sufficiency of 

which are hereby acknowledged. Authority and Concessionaire hereby agree as follows: 

ARTICLE I 

DEFINITIONS 

Section 1.1 Definitions. In addition to terms defined elsewhere in this Agreement or 

the Request for Proposals, the following words and phrases are defined as follows (such 

definitions to be applicable equally to singular and plural nouns and verbs of any tense): 

"Applicable Laws" means all present and future applicable laws, ordinances, orders, 

directives, rules, codes and regulations of all Governmental Authorities and all present and future 

grant assurances provided by Authority to any Governmental Authority in connection with 

Authority's ownership or operation of the Airport, as the same may be amended, modified or 

updated from time to time, appUcable decisional law (including, without limitation, judicial or 

administrative interpretations, orders and judgments) and the Rules and Regulations. 

"EPA" means the United States Environmental Protection Agency, and any successor 

agency, office or department thereto. 

1 
CONCOURSE B 

Exhibit A 

Viclmty Map - Nashville International Airport 

Metropolitan Nashville Airport Authority 

Attachment A Vicinity Map - Nashville International Airport 

38 
EXHIBIT C 
ISLB, Incl 

dba 

Goodfellows Shoeshine 

Presented to 

NASHVILLE INTERNATIONAL AIRPORT 

Section 2 

EXECUTIVE SUMMARY 

Section 2 Paget 
EXECUTIVE SUMMARY 

Goodfellows Shoeshine of Las Vegas began in December of 1991. Company 

founder and President Shelley L. Bonner-Carson had the foresight to 

recognize the opportunities that the local economy would offer during the 

initial planning and development of what now has become a city of "mega 

resort and entertainment destinations" that draws milJions of visitors annually. 

The company's concept has always been to offer first class professional 

shoeshine concessions catering to all demographics, providing first class 

products and services, positioned in high traffic locations within premiere tour 

and travel facilities. 

SLB, Inc., dba Goodfellows Shoeshine, currently owns and operates twentyeight (28) first class professional shoeshine concessions. Fourteen (14) are 

located in several of Las Vegas's premiere mega resort destinations, six (6) 

are located within McCarran International Airport, eight (8) at Phoenix Sky 

Harbor International Airport and one (1) at the city's downtown financial 

center, The Bank of America Plaza. 

The company's concessions are custom designed to provide a visually 

stimulating and entertaining environment which appeals to a broad range of 

consumers of all ages. The concessions provide an attractive value to 

customers by offering a full menu of high quality retail and shoe care services 

provided by shoeshine attendants that extend customer service with five-star 

platinum service standards. 

With the introduction of men's retail accessories at the shoeshine concession, 

"men on the go" will be able to purchase shoe products and gives 

Goodfellows Shoeshine & Accessories a value added customer experience 

and provides the male patron a personalized, first class experience. Patrons 

who are enjoying a shoeshine will be directed by the attendant to a men's 

retail accessory area displayed within the designated shoeshine stand. 

The merchandising mix will appeal to the "men on the go" by providing a 

personalized, broad range of men's travel accessories. 

The integration of the shoeshine experience with the opportunity to select 

men's foot/grooming/accessory items establishes Goodfellows Shoeshine & 

Accessory with a differential advantage over the competition. 

Goodfellows Shoeshine also operates a full service convention and special 

events division that provides mobile shoeshine concessions delivered directly 

to convention or event sites, and serve as a direct marketing vehicle as a 

booth attraction that allows exhibitors a means to draw the attention of 

potential customers by offering a complimentary shoeshine. 

A. Advantages to Nashville International Airport 

Management believes that the company's concept has a broader appeal than 

other themed-based shoe care concepts because of its nationally recognized 

Section 2 Page 2 
brand identity, brand presence and brand recognition and consumer loyalty in 

the marketplace. The company's distinctive brand, combined with highquality products and services, make the Goodfellows Shoeshine concessions 

appealing to all demographics. Because of Goodfellows icon of excellence 

reputation, Goodfellows has become the preferred professional shoeshine 

provider of choice for Las Vegas' premiere mega five-star resort destinations, 

McCarran and The Phoenix Sky Harbor International Airports. 

Goodfellows Shoeshine shares the Nashville International Airport's vision, 

mission and philosophy of delivering exemplary customer service by providing 

the traveling consumer with superior products and services. 

Benefits of Contracting with Goodfellows Shoeshine 

1. Goodfellows Shoeshine has a national brand Identity. Its trademarks and 

logos are recognized as superior to others. 

2. Goodfellows has been in business for seventeen (17) years. 

3. Goodfellows currently operates in twenty-eight (28) high profile locations. 

4. Goodfellows has over seventy-five (75) male and female shoeshine 

Attendants. 

5. Goodfellows has 24 hr. 7 day per week key management support. 

6. Goodfellows has an on-going quality control training program for 

technique, product lines and customer service. 

7. Goodfellows has eight operating divisions, (see attachment) 

8. Goodfellows has office headquarters, warehouse and construction facility. 

9. Goodfellows has long standing memberships with community 

organizations such as the Chamber of Commerce, Better Business 

Bureau, Convention and Visitors Authority, World Shoe Association, 

American Minority Advisory Council and numerous charity organizations. 

10. Goodfellows is a revenue generating tenant. 

11 .Goodfellows has a proven track record of success and has the ability to 

finance, operate and manage a first class five-star shoe shine service seven 

(7) days per week. 

12. Goodfellows offers value, excitement, superior customer service and 

utilizes top quality shoe care products. 

Section 2 Page 3 
Because Goodfellows has extensive experience and knowledge with regard 

to "brand presence", and operates in multi-million dollar facilities, Goodfellows 

has a complete understanding how important our overall operating 

components are to ensuring that our methods of conducting business are 

consistent with that of the facility in which we operate. We believe this 

rationale to be vital and contributes to our success and ability to maximize 

revenues for Goodfellows and Nashville International Airport. 

Competition 

The shoe care business is not highly competitive. Goodfellows Shoeshine has 

become the leader in the shoe care industry because of its branded icon of 

excellence, market presence, identity and consumer loyalty, coupled with our 

methodology and extremely high standards. Most of our competitors in the 

industry assume competition is based primarily upon the ability to secure 

locations and pricing, service and quality are secondary. Goodfellows makes 

quality service its main priority. Competition is limited; the company 

competes on a general basis with a few operators and has clearly proved to 

be the dominant leader. Factors that affect the performance of an individual 

location are traffic patterns, weather, demographic considerations, economic 

conditions and the number and location of competing concessions. 

B. Financial ConsicJeration 

Goodfellows, will offer the Nashville International Airport a first year MAG 

of $12,960.00 (exceeding the RFP per annum requirement of $36 per sq. 

ft.) or 10% of the gross sales, whichever is greater. Projected revenues 

are in excess of $380,000 per year. Actual projected rent likely be 

generated to the NIA will exceed $38,000 annually. 

C. Qualifications 

1. Years of Experience - Goodfellows has seventeen (17) 

years of experience providing shoe shine services owning, 

managing and operating twenty-eight (28) locations, of which 

six (6) are located at McCarran International Airport and 

eight (8) locations at the Phoenix Sky Harbor International 

Airport. Goodfellows CEO and President, Mrs. Shelley 

Bonner-Carson owns 100% of the company's equity. 

2. Financial Capability - Goodfellows has the capability to 

finance the design, construction, build-out and operations for 

the launch of Goodfellows Shoeshine and Accessories at the 

Nashville International Airport. 

Section 2 Page 4 
ACDBE Certification - Goodfellows is DBE Certified in 

Nevada, Colorado, California and has submitted its 

application for certification in Arizona and Tennessee, (see 

attached certifications) 

Goodfellows Proposal Guarantee of $5,000 has been 

submitted. Additionally, because Goodfellows operates in 

like facilities, has submitted such deposits, in addition to a 

performance guarantee bond. 

Goodfellows Experience Highlights 

> DBE Certified 

> Goodfellows has a proven track record of success at 

McCarran and Phoenix Sky Harbor International Airports 

and is the "shoe care provider of choice" in Las Vegas, 

operating a total of twenty-eight (28) locations, the 

company has been in business for over 16 years. 

> Goodfellows has over seventy (70) professionally trained 

attendants. 

> Goodfellows conducts on-going quality control training 

programs for products and techniques. Uniform and 

appearance standards are consistent with that of a 5-star 

resort. 

> Twenty-four hour (24 hr.) seven (7) day per week key 

management support. 

> Satellite office in Arizona, Las Vegas Headquarters, 

warehouse and construction facility conveniently located 

within minutes from McCarran Airport. 

> Mobile units available for special events or promotions. 

> Long standing member of the Las Vegas Chamber of 

Commerce, Las Vegas Convention and Visitors Authority, 

Section 2 Page 5 
The Better Business Bureau and The World Shoe 

Association, American Minority Advisory Council (AMAC), 

ARN Airline Revenue News. 

> Revenue generating tenant for your property/facility. 

> Goodfellows has national brand name recognition, brand 

presence and consumer brand loyalty. 

> Charitable Affiliations: 

Board Member Hope for Hearts - St. Elizabeth Girls 

Academy Sponsor a Child Program, 20 Corporate 

Sponsorship of Girls 

Shade Tree Shelter - Shelter for Women, Children & Pets 

Catholic Charities - Annual Food, Sock, Blanket, 

Backpack and Angel Tree Campaign. 

Las Vegas Rescue Mission - Annual Donation for 200 

Thanksgiving Meals for Men's Homeless Shelter 

Compassion International - Two Corporate Sponsorships 

of Uganda Children 

St. Judes Children Hospital - Annual Donor 

Feed The Children - Annual Donor 

We believe in giving back to the community in which we do business. It 

has been our EXPERIENCE that giving spreads good will. In keeping 

with tradition, we hope to build a beneficial relationship with the 

Nashville community 

Experience with Similar Concept 

Goodfellows Shoeshine McCarran and Phoenix Skv Harbor International 

Airport Operations: 

Goodfellows shoeshine currently operates a total of fourteen (14) locations within 

McCarran and Phoenix Sky Harbor International Airports. The Goodfellows 

Shoeshine brand is the leader in the industry and is known as an icon of excellence. 

It is for this reason that Goodfellows is the professional shoe care provider of choice. 

Goodfellows reputation for its top quality services and method of conducting 

Section 2 Page 6 
business made It a top contender when McCarran and Phoenix Sky Harbor 

International Airports made the decision to upgrade its shoeshine services into the 

21'* century. As a result of Goodfellows participation in the RFP process to establish 

a new shoeshine provider for McCarran and Phoenix Sky Harbor International 

Airports, the Board of Clark County Commissioners and The City of Phoenix 

unanimously chose Goodfellows Shoeshine, above its competitors. 

(see Department of Aviation reference letters) 

Goodfellows McCarran International Airport Locations: 

1. Location Site #1 - A-B Gates 

2. Location Site #2 - C-7 South Gate 

3. Location Site #3 - C-16 North Gate 

4. Location Site #4 - C-25 

5. Location Site #5 - D-West Gate 

6. Location Site #6 - D-East Gate 

7. Two additional locations pending expansion. 

McCarran Operating Hours: 6:00am-g:00pm 7 days a week 

(varies as requested by McCarran) 

Number of Attendants: 15 or more (as needed) 

Goodfellows Phoenix Skv Harbor International Airport: 

Site #1 - Tenninal 2 

Site #2 - Terminal 3 North 

Site #3 - Terminal 3 South 

Site #4 - Terminal 4 Lobby East 

Site #5 - Terminal 4 Lobby West 

Site #6 - Terminal 4 S2 

Site #7-Terminal 4 N1 

Site #8 - Tenninal 4 N4 

Phoenix Sky Harbor Operating Hours: 6:00am-9:00pm 7 days a week 

(varies as requested by Phoenix Sky Harbor) 

Number of Attendants: 15 or more (as needed) 

Goodfellows Shoeshine Airport Operating Standards: 

1. Upon being granted the contract for McCarran Airport, Goodfellows Shoeshine 

replaced the "old" McCarran shoeshine concessions with new beautifully 

enhanced custom concessions at the request of McCarran Airport. Phoenix Sky 

Harbor had existing stands that were simply cleaned and updated. 

2. Goodfellows management is always monitoring all airport locations and is 

available twenty-four hours a day. 

Section 2 Page 7 
3. Goodfellows maintenance division clean and polishes each concession daily. No 

debn's is ever visible to our customers. All polishes and supplies are always 

neatly stored away. 

4. Goodfellows Shoeshine Attendants wear a clean and neat uniform and adhere to 

Goodfellows very strict appearance standards. 

5. Goodfellows prices are all inclusive. 

6. Goodfellows signage is professionally designed and fabricated in accordance 

with the airport design criteria and specifications. 

7. Goodfellows service standards are consistent with that of a "five-star" rating. 

8. Goodfellows Attendants use high quality polishes and shoe cleaning products. 

9. All Goodfellows Attendants are professionally trained and participate in on-going 

customer service seminars. 

10. All Goodfellows airport Attendants adhere to in McCarran's and Phoenix Sky 

Harbor's rules, regulations and security check programs, that allow each airport 

to further conduct its own threat assessment and security check on each of 

Goodfellows Shoeshine Attendants. 

11. Each Goodfellows Attendant participates in McCarran and Phoenix Sky Harbor 

Airports fingerprinting and badge application programs. 

12. Goodfellows Shoeshine corporate office submits all monthly rental payments 

promptly and on time. 

13. Goodfellows Shoeshine submits a monthly statement of revenue to each airport. 

14. Goodfellows attends any/all meeting as requested by each airport for its tenants. 

15. Goodfellows participates in any/all safety programs as required by any law or 

Airport policy. 

16. Goodfellows operates in compliance with all the provisions that are set forth in its 

lease agreements. 

17. Goodfellows operates in accordance with any/all state and federal regulations. 

18. Goodfellows will modify/change any of its operating procedures as requested or 

required. 

Section 2 Page 8 
EXHIBIT D 
CALIFORNIA UNIFIED .RTIFICATION PROGRAM 

DISADVANTAGED BUSINESS ENTERPRISE CERTIFICATE 

AIRPORT CONCESSIONAIRE 

GOODFELLOWS SHOESHINE 

4135 W BELL DRIVE 

LAS VEGAS, NV 89118 

Owner: SHELLEY BONNER-CARSON 

Basinesj Structure: CORPORATION 

This certificate acknowledges that said firm is approved by the California Unified Certification Program (CUCP) as a Disadvantaged Business Enterprise (DBE) as defined by 

the U.S. Department of Transportation (DOT) CFR 49 Part 23, as may be amended, for the foUowing NAICS codes: 

NAICS Code(s) * Indicates primary NAICS code 

* 812990 All Other Personal Services 

Work Category Code(s) 

17250 SHOE REPAIR & SHOESHINE PARLORS 

Licenses 

CERTIFYING AGENCY: 

DEPARTMENT OF TRANSPORTATION 

1823 14TH STREET, MS 79 

SACRAMENTO, CA 95811 0000 

(916) 324-1700 

UCP Firm Number: 37727 

June 12, 2009 

It is CUCP'i policy and abjective to promote and maintain a level playing field for DBEc in California on Federal-aid contracts. We ensure 

nondiscrimination in the award and administration of U.S. DOT assisted contracts based on the requirements of 49 CFR Parts 21 and 23. 
I 3', lEVADA 

IDOT 

775SS8-7497 

• 3 % . 

1^ 702261-5161 

775328-6421 

This is to Certify that: 

GOODFELLOWS SHOESHINE OF LAS VEGAS 

Is registered as a Airport Concession Disadvantaged Business Enterprise in the Nevada Unified Certification Program 

Under the Provisions of 49 CFR Part 26 and Part 23 

And is Therefore Recognized This 2'"' Day offuly, 2007 

And supersedes any certification or listing previously issued 

Certificate No. NV01126 UCPC 

^ * villi., * 

o r lOUTHIH I RCVADA 

702 676-1500 

rsss 

K 

^ im 

775348-0400 

This Certificate B^ires May 29,2010. 
SLB, Inc. 

dba Goodfellows Shoeshine 

Certification # 8363 

Is hereby certified as anJLirport Concession (Disadvantaged (Btisiness Enterprise pursuant to 

V S (Department of Transportation JLC^D(BE regulations found at 49 C^ ^ (Parts 23 and 26 

and administered By Colorado's t)C(P. 

80000 Airport Concession - Shoeshine Service 

Certification Date: ACDBE May 7, 2008 to May 6, 2011 

T^is certification eo^pires on the 6th day of May, 2011. JL new 

certificate wiCCSe issued ending every Sfdyear, upon successfuCCy 

meeting annuaCrenewaC requirements. 

<>^^« 

Lee, (Direct 

VC<P (Partner at Citfand County of (Denver 

)ate 

"^SSSSSSSSSSSSSSSSS^