Making Home Affordable

Program Performance Report Through February 2013

APPENDICES:

Participants in MHA Programs

SERVICER RESULTS:

First Lien Modification Activity

First Lien, PRA, 2MP, and HAFA Activity

Outreach to 60+ Delinquent Homeowners

Average Delinquency at Trial Start

Conversion Rate

Time to Resolve Escalations/Homeowner 

Outreach

Disposition of Homeowners Not in 

HAMP

Inside:

SUMMARY RESULTS:

Making Home Affordable Program Activity

First Lien Modification Activity

Activity for HAFA, PRA, Treasury FHA-HAMP 

and UP

Second Lien Modification Program (2MP)

First Lien Modification Characteristics 

HAMP Activity by State

HAMP Activity by MSA

 

2

3

4

5

6

7

8

 9

10

11

12

13

14

15-16

Report Highlights

Over 1.5 Million Homeowner Assistance Actions Taken through Making Home 

Affordable

• More than 1.1 million homeowners have received a permanent modification 

through the Home Affordable Modification Program (HAMP). These homeowners 

have reduced their first lien mortgage payments by a median of approximately $546 

each month – more than one-third of their median before-modification payment –

saving a total estimated $18.5 billion to date in monthly mortgage payments. 

• Homeowners currently in HAMP permanent modifications with some form of 

principal reduction have been granted an estimated $9.6 billion in principal 

reduction. Of all non-GSE loans eligible for principal reduction entering HAMP in 

February, 70% included a principal reduction feature.

• More than 126,000 homeowners have exited their homes through a short sale or 

deed-in-lieu of foreclosure with assistance from the Home Affordable Foreclosure 

Alternatives Program (HAFA).

Inside: Additional Reporting on the Second Lien Modification Program (2MP) 

• More than 107,000 second lien modifications have been completed through the 

Second Lien Modification Program (2MP). 

• Homeowners in 2MP with an active permanent modification save a median of $155 

per month on their second mortgage, resulting in a median total first and second 

lien payment reduction of 41%. Homeowners who receive a full extinguishment of 

their second lien receive a median total first and second lien payment reduction of 

53%.

Note: For information and quarterly updates about the Hardest Hit Fund, please visit the website for the Hardest 

Hit Fund or the TARP Monthly Report to Congress.

 

17-18
Making Home Affordable

Program Performance Report Through February 2013

Program Purpose

MHA First Lien 

Modifications

The Home Affordable Modification Program (HAMP) provides 

eligible borrowers the opportunity to lower their first lien 

mortgage payment to affordable and sustainable levels through a 

uniform loan modification process. Effective June 2012, HAMP's 

eligibility requirements were expanded to include a "Tier 2" 

evaluation for non-GSE loans that is modeled after the GSE 

Standard Modification and includes properties that are currently 

occupied by a tenant as well as vacant properties the borrower 

intends to rent. FHA-HAMP and RD-HAMP provide first lien 

modifications for distressed borrowers in loans guaranteed 

through the Federal Housing Administration and Rural Housing 

Service.

Second Lien Modification 

Program (2MP)

Provides modifications and extinguishments on second liens when 

there has been a first lien HAMP modification on the same 

property.

Home Affordable 

Foreclosure Alternatives 

(HAFA)

Provides transition alternatives to foreclosure in the form of a 

short sale or deed-in-lieu of foreclosure. Effective November 

2012, the GSEs jointly streamlined their short sale and deed-in-lieu 

of foreclosure programs. The GSE Standard HAFA program is 

closely aligned with Treasury’s MHA HAFA program.

Unemployment Program 

(UP)

Provides temporary forbearance of mortgage principal to enable 

unemployed borrowers to look for a new job without fear of 

foreclosure.

The Making Home Affordable Program was launched in March 2009 with the Home Affordable Modification Program (HAMP) which provides assistance to struggling homeowners 

by lowering monthly first lien mortgage payments to an affordable level. Additional programs were subsequently rolled out to expand the program reach.

Making Home Affordable Program Activity

2 Source: HAMP system of record for HAMP, 2MP, HAFA, FHA-HAMP, and RD-HAMP. UP participation is reported via servicer survey 

through January 2013. GSE Standard Modification and GSE Standard HAFA data provided by Fannie Mae and Freddie Mac as of 

February 2013.

In total, the MHA program has completed over 1.5 million first and second lien permanent modifications, HAFA transactions, and UP forbearance plans.

Program-to-Date Reported Since Prior 

Period

MHA First Lien Permanent Modifications 

Started1 1,285,465 20,754

2MP Modifications Started 107,400 1,963

HAFA Transactions Completed2 126,240 11,823

UP Forbearance Plans Started (through 

January 2013) 31,291 766

Cumulative Activity3 1,550,396 35,306

MHA Program Activity

1,072

1,106

1,137 1,162 1,191 1,219 1,244

1,277 1,299 1,324

1,434

1,475

1,515

1,550

800

1,000

1,200

1,400

1,600

Jan

2012

Feb Mar Apr May June July Aug Sep Oct Nov Dec Jan

2013

Feb

Cumulative MHA Activity (000s)

Cumulative Transactions Completed

1 Includes (a) 1,166,726 GSE and Non-GSE HAMP permanent modifications, (b) 11,947 FHA- and RD-HAMP 

modifications, and (c) 106,792 GSE Standard Modifications since October 2011 under the GSEs’ Servicer 

Alignment Initiative. The GSEs and other government agencies also undertake other foreclosure prevention 

activities beyond their participation in MHA which is not reflected in this report. Per the Federal Housing Finance 

Agency’s Foreclosure Prevention Report for the Fourth Quarter of 2012, since 4Q 2008 the GSEs have completed 

more than 1.3 million permanent modifications and nearly 450,000 short sales and deed-in-lieu of foreclosure 

actions, which includes their activity under MHA. Please visit www.FHFA.gov for the complete FHFA report. As 

reported in the March 2013 edition of the Obama Administration’s Housing Scorecard, FHA has offered more 

than 1.7 million loss mitigation and early delinquency interventions, which includes their activity under MHA.

2 Includes the GSE and Non-GSE activity under the MHA program, in addition to the cumulative GSE Standard 

HAFA transactions completed since November 2012. Does not include other GSE short sale and deed-in-lieu 

activity prior to November 2012 outside the GSE Standard HAFA program. 3 This does not include trial modifications that have cancelled or not yet converted to permanent modifications, 

or HAFA transactions started but not yet completed.
Making Home Affordable

Program Performance Report Through February 2013

Cumulative Trial Starts (Left Axis)

Monthly Trial Starts (Right Axis)

HAMP (First Lien) Modifications

3

HAMP Trials Started

Servicers may enter new trial modifications into the HAMP system of record at any time. For example, 12,921 trials have entered the 

HAMP system of record since the prior report; 11,919 were trials with a first payment recorded in February 2013. 

HAMP Permanent Modifications Started (Cumulative)

Source: HAMP system of record. 

857 883 910 933 951

974 994 1,009 1,026 1,043 1,060 1,077 1,091 1,107 1,122 1,136

1,151 1,167

600

700

800

900

1,000

1,100

1,200

Sep

2011

Oct Nov Dec Jan

2012

Feb Mar Apr May June July Aug Sep Oct Nov Dec Jan

2013

Feb

All Permanent Modifications Started 

(000s)

1,722

1,740

1,758

1,776

1,792

1,809

1,830

1,848

1,866

1,884

1,899

1,916 1,931

1,948

1,964

1,977 1,988 2,000

0

50

100

1,550

1,600

1,650

1,700

1,750

1,800

1,850

1,900

1,950

2,000

2,050

Sep

2011

Oct Nov Dec Jan

2012

Feb Mar Apr May June July Aug Sep Oct Nov Dec Jan

2013

Feb

New Trials Started (000s)

All Trials Started (000s)

HAMP Activity Through February 2013 Total

Trial

Modifications

All Trials Started 2,000,224

 Tier 1 1,992,633

 Tier 2 7,591

Trials Reported Since January 2013 Report1 12,921

Trial Modifications Canceled Since June 1, 20102 66,419

Active Trials 59,459

Permanent 

Modifications

All Permanent Modifications Started 1,166,726

 Tier 1 1,163,965

 Tier 2 2,761

Permanent Modifications Reported Since 

January 2013 Report 15,386

Permanent Modifications Canceled (Cumulative)3 304,090

Active Permanent Modifications 862,636

1 Servicers may enter new trial modifications into the HAMP system of record at any time. 2 774,039 cumulative including 707,620 that had trial start dates prior to June 1, 2010 when Treasury implemented a verified 

income requirement.

3 A permanent modification is canceled when the borrower has missed three consecutive monthly payments. Includes 11,654

loans paid off.

Estimated Eligible Loans and Borrowers

Under the original HAMP program, launched in March 2009, now referred to as “Tier 1,” eligible loans 

include conventional loans more than 60 days delinquent (unless the borrower is in imminent default), 

that originated on or before January 1, 2009 with a current unpaid principal balance below the maximum 

conforming loan limit4 and were owner-occupied at origination.

Homeowners who have HAMP-eligible loans may qualify for Tier 1 if they meet additional criteria 

including, but not limited to requiring: a debt-to-income ratio greater than 31%, occupancy, 

employment, and pooling and servicing agreement eligibility. Based on current estimates, of the 3.8 

million homeowners who are currently 60+ days delinquent, an estimated 656,049 homeowners are 

eligible for HAMP Tier 1.

On January 27, 2012, Treasury announced an expansion of the eligibility for HAMP to reduce additional 

foreclosures and help stabilize neighborhoods. The eligibility was expanded for non-GSE loans to (1) 

allow for more flexible debt-to-income criteria and (2) include properties that are currently occupied by a 

tenant, as well as vacant properties which the borrower intends to rent. This expanded HAMP criteria,

referred to as HAMP “Tier 2,” became effective on June 1, 2012 (although not all servicers began offering 

Tier 2 modifications on that date). There is insufficient program data at this time to estimate the number 

of homeowners who may qualify for HAMP Tier 2.

4 Current unpaid principal balance must be no greater than: $729,750 for a single-unit property, 2 units: $934,200, 3 Units: $1,129,250, 4 

Units: $1,403,400.
Making Home Affordable: Summary Results

Program Performance Report Through February 2013

4

The Treasury MHA Unemployment Program (UP) provides a temporary forbearance to homeowners who 

are unemployed. Under Treasury guidelines, unemployed homeowners must be considered for a 

minimum of 12 months’ forbearance. 

All UP Forbearance Plans Started 31,291

UP Forbearance Plans With Some Payment Required 26,872

UP Forbearance Plans With No Payment Required 4,419

Unemployment Program (UP) Activity

Note: Data is as reported by servicers via survey for UP participation through January 31, 2013. 

See Appendix A2 for servicer participants in additional Making Home Affordable programs. 

The Treasury FHA-HAMP Program provides assistance to eligible homeowners with FHA-insured 

mortgages.

All Treasury FHA-HAMP Trial Modifications Started 23,051

All Treasury FHA-HAMP Permanent Modifications Started 11,920

Treasury FHA-HAMP Modification Activity

HAMP Principal Reduction Activity

Servicers of non-GSE loans are required to evaluate the benefit of principal reduction under the HAMP 

Principal Reduction Alternative (PRA) for mortgages with a loan-to-value (LTV) ratio greater than 115% 

when evaluating a homeowner for a HAMP first lien modification. While servicers are required to evaluate 

homeowners for principal reduction, they are not required to reduce principal as part of the modification. 

The MHA Program allows servicers to provide principal reduction on HAMP modifications in two ways: 

•Under HAMP PRA, principal is reduced to lower the LTV, the investor is eligible to receive an incentive 

on the amount of principal reduced, and the reduction vests over a 3-year period.

• Servicers can also offer principal reduction to homeowners on a HAMP modification outside the 

requirements of HAMP PRA. If they do, the investor receives no incentive payment for the principal 

reduction and the principal reduction can be recognized immediately. 

The terms of the $25 billion settlement of mortgage servicing deficiencies between the five largest 

mortgage servicers, the Federal government, and 49 state attorneys general, have caused servicers to 

increase use of non-PRA principal reductions. Of all non-GSE loans eligible1 for principal reduction that 

started a trial in February 2013, 70% included a principal reduction feature, including 54% through the 

HAMP PRA program. 

1 Eligible loans include those receiving evaluation under HAMP PRA guidelines plus loans that did not require an evaluation but

received principal reduction on their modification.

2 Includes some modifications with additional principal reduction outside of HAMP PRA.

3 Under HAMP PRA, principal reduction vests over a 3-year period. The amounts noted reflect the entire amount that may be 

forgiven.

4 HAMP PRA amount as a percentage of before-modification UPB, excluding capitalization.

HAMP 

Modifications 

with Earned 

Principal 

Reduction Under 

PRA2

HAMP 

Modifications 

with Upfront 

Principal 

Reduction 

Outside of PRA

Total HAMP 

Modifications 

with Principal 

Reduction

All Trial Modifications Started 119,444 39,184 158,628

Trials Reported Since January 2013 Report 3,180 1,181 4,361

Active Trial Modifications 13,556 3,798 17,354

All Permanent Modifications Started 96,094 32,183 128,277

Permanent Modifications Reported Since 

January 2013 Report 3,430 1,771 5,201

Active Permanent Modifications 82,813 28,124 110,937

Median Principal Amount Reduced for Active 

Permanent Modifications3 $73,344 $56,209 $67,409 

Median Principal Amount Reduced for Active 

Permanent Modifications (%)4 32.1% 18.0% 29.2%

Total Outstanding Principal Balance Reduced 

on Active Permanent Modifications 3 $7,665,030,318 $1,895,423,819 $9,560,454,137 

Home Affordable Foreclosure Alternatives (HAFA) Activity

The Home Affordable Foreclosure Alternatives Program (HAFA) offers incentives and a streamlined 

process for homeowners looking to exit their homes through a short sale or deed-in-lieu of 

foreclosure. HAFA has established important homeowner protections and an industry standard for 

streamlined transactions. Effective November 2012, the GSEs revised their short sale and deed-in-lieu 

programs. The GSE Standard HAFA program is closely aligned with Treasury’s MHA HAFA program. In 

HAFA transactions, homeowners:

• Follow a streamlined process for short sales and deed-in-lieu transactions that requires no 

verification of income (unless as required by investors) and allows for pre-approved short sale 

terms;

• Receive a waiver of deficiency once the transaction is completed that releases the 

homeowner from remaining mortgage debt;

• Receive at least $3,000 in relocation assistance at closing.

Non-GSE Activity GSE Activity1 Total

Short Sale 97,098 26,006 123,104

Deed-in-Lieu 2,910 226 3,136

Total Transactions Completed 100,008 26,232 126,240

1 Includes GSE activity under the MHA program in addition to the GSE Standard HAFA program implemented in 

November 2012. GSE Standard HAFA data provided by Fannie Mae and Freddie Mac as of February 2013. Does not 

include other GSE short sale and deed-in-lieu activity outside the HAFA program. Per the Federal Housing Finance 

Agency’s Foreclosure Prevention Report for the Fourth Quarter of 2012, since 4Q 2008 the GSEs have completed nearly 

450,000 short sales and deed-in-lieu of foreclosure actions, which includes their activity under MHA. Please visit 

www.FHFA.gov for the complete FHFA report. 

1As reported in the March 2013 edition of the Obama Administration’s Housing Scorecard, FHA has offered more than 1.7 

million loss mitigation and early delinquency interventions, which includes their activity under MHA.
Making Home Affordable: Summary Results

Program Performance Report Through February 2013

The Second Lien Modification Program (2MP) provides assistance to homeowners in a first lien permanent modification who have an eligible second lien with a participating HAMP servicer. This assistance can result in 

a modification of the second lien or a full or partial extinguishment of the second lien. 2MP requires that a participating servicer offer a second lien modification if that borrower also has a permanent and active first 

lien HAMP modification, and that the second lien has an unpaid balance of $5,000 or more and a pre-modification scheduled monthly payment of at least $100.

Borrowers with an active 2MP modification, including those with a partial extinguishment of their 

second lien, save a median $780, or 41% of their combined total first and second lien mortgage 

payment. Those who received a full extinguishment of their second lien have reduced their total 

monthly mortgage payment by a median amount of $1,047, or 53%.6 

66

71

76 80 84 87 90 94 97 99 102 103 105 107

1

6

11

50

60

70

80

90

100

110

New Modifications Started (000s)

All Modifications Started (000s)

5

Second Lien Modification Program (2MP)

Modification Characteristics

All Second Lien Modifications Started (Cumulative)1 107,400

Second Lien Modifications Involving Full Lien Extinguishments 27,296

Second Lien Modifications Disqualified2 9,342

Active Second Lien Modifications3 70,762

1 Includes second lien modifications reported into HAMP system of record through the end of cycle for February 2013 data, 

though the effective date may occur in March. Number of modifications is net of cancellations, which are primarily due to 

servicer data corrections. 2 Includes 2,823 loans paid off. 3 Includes 5,397 loans in active non-payment status whereby the 1MP has disqualified from HAMP. As a result, the servicer 

is no longer required to report payment activity on the 2MP modification. 

4 Only six of the nine largest SPA servicers participate in 2MP. See Appendix A for servicer participants in 2MP and other 

programs.

5 Data is as reported by servicers via survey as of February 28, 2013. 6 Borrowers with an active 1MP permanent modification who have also received a 2MP modification realize a higher 

monthly payment reduction on their first lien compared to the overall population of 1MP borrowers as the median first 

lien unpaid principal balance is higher. 

2MP Activity

2MP Participating Servicer Name4 Eligible 2nd Liens5

2MP Modifications 

Started

Bank of America, N.A. 41,557 34,479

CitiMortgage, Inc. 18,798 13,389

GMAC Mortgage, LLC 7,382 4,696

JPMorgan Chase Bank, N.A. 34,473 30,567

OneWest Bank 4,266 3,562

Wells Fargo Bank, N.A. 18,554 15,753

Other Servicers 7,733 4,954

Total 132,763 107,400

• Based on survey data as reported by servicers through February 2013, 81% of eligible second liens have received 

a 2MP modification, with many of the remaining second liens either still in the evaluation process by the servicers, 

awaiting homeowner response to the 2MP offer, or awaiting conversion of the first lien HAMP trial to permanent 

modification.

• Important factors affecting the size of the population of second liens eligible for 2MP modifications include:

 Servicer participation in 2MP is voluntary; current 2MP servicers represent approximately 70% of 

the homeowners with active, permanent HAMP first lien modifications4.

 Under 2MP, participating servicers are notified when a match is found between one of their second 

liens and a HAMP first lien modification. Survey data indicates that approximately 342,089 HAMP 

modifications have been matched with a second lien5. Of these matched second liens, approximately 

61% are found to be ineligible for a 2MP modification. The most common reasons for ineligibility are:

• Cancellation or failure of a trial or permanent first lien HAMP modification,

• Extinguishment of the second lien prior to evaluation for 2MP,

• Failure of a 2MP trial modification, and

• Some homeowners with eligible second liens decline to participate in 2MP.

Median Amount of Full Extinguishment $61,346 

Median Amount of Partial Extinguishment for Active 2MP 

Modifications $9,609 

Median Payment Reduction for Active 2MP Modifications $155 

Top three States by Activity, Percent of Total 2MP Modifications Started:

• California 36%

• Florida 9%

• New York 7%

Estimated Eligible 2nd Liens

Cumulative 2MP Modification Starts (Left Axis)1

Monthly 2MP Modification Starts (Right Axis)1
Making Home Affordable: Summary Results

Program Performance Report Through February 2013

Homeowner Benefits and First Lien Modification Characteristics

6

Aggregate payment savings to homeowners who received HAMP first lien permanent modifications are estimated to total approximately $18.5 billion, program to date, compared 

with unmodified mortgage obligations. The median monthly savings for homeowners in active permanent first lien modifications is $546.10, or 38% of the median monthly payment 

before modification. 

• Of all HAMP trial modifications started, 80% of homeowners were at least 60 days 

delinquent at trial start. The rest were up to 59 days delinquent or current and in 

imminent default. 

• Of the Tier 2 trial modifications started, 9% were for non owner-occupied 

properties. 

Select Median Characteristics of Active Permanent Modifications

Loan Characteristic Before 

Modification

After 

Modification

Median 

Decrease

Front-End Debt-to-Income Ratio2

 Tier 1 45.5% 31.0% -14.9 pct pts

 Tier 2 40.8% 30.6% -8.7 pct pts

Back-End Debt-to-Income Ratio3

 Tier 1 70.8% 52.4% -15.2 pct pts

 Tier 2 54.7% 43.0% -8.7 pct pts

Median Monthly Housing 

Payment4

 Tier 1 $1,421.81 $807.17 ($546.75)

 Tier 2 $1,250.64 $839.45 ($368.18)

2 Ratio of housing expenses (principal, interest, taxes, insurance and homeowners association and/or condo fees) to monthly gross

income. 

3 Ratio of total monthly debt payments (including mortgage principal and interest, taxes, insurance, homeowners association and/or 

condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and investment property payments) to 

monthly gross income. Homeowners who have a back-end debt-to-income ratio of greater than 55% are required to seek housing 

counseling under program guidelines.

4 Principal and interest payment. Before modification payment is homeowner’s current payment at time of evaluation.

Modification Steps of Active Permanent Modifications

Modification Step Tier 1 Tier 2

Interest Rate Reduction 96.7% 72.2%

Term Extension 61.7% 84.1%

Principal Forbearance 32.6% 19.1%

• The primary hardship reasons for homeowners in active permanent modifications 

are:

• 68.1% experienced loss of income (curtailment of income or unemployment)

• 10.6% reported excessive obligation

• 3.5% reported an illness of the principal borrower

HAMP modifications follow a series of waterfall steps. The modification steps include 

interest rate adjustment, term extension and principal forbearance.

1 Subject to investor restrictions. Effective February 1, 2013, Supplemental Directive 12-09 expands the acceptable DTI range for Tier 2 

to 10-55%.

• Under Tier 1, servicers apply the modification steps in sequence until the 

homeowner’s after modification front-end debt-to-income (DTI) ratio is 31%. The 

impact of each modification step can vary to achieve the target of 31%. 

• Under Tier 2, servicers apply consistent modification terms resulting in the 

homeowner’s post modification DTI falling within an allowable target range.1 

Active permanent modifications reflect the following modification steps:

Homeowner Characteristics

• Tier 2 provides another modification opportunity for struggling homeowners who 

did not qualify for Tier 1 or received a Tier 1 trial or permanent modification but lost 

good standing. Of the Tier 2 trial modifications started:

• 36% were previously in a Tier 1 trial or permanent modification.

• 22% were previously evaluated for Tier 1 and did not meet eligibility 

requirements.

• The median gross monthly income of homeowners in the program is $3,843.09. 

• The median credit score of homeowners in the program is 574.
Making Home Affordable: Summary Results

Program Performance Report Through February 2013

7

Note: Includes active trial and permanent 

modifications from the official HAMP system of 

record.

Source: 4th Quarter 2012 

National Delinquency 

Survey, Mortgage 

Bankers Association.

State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity

AK 43 397 440 0.0% MT 76 985 1,061 0.1%

AL 407 4,640 5,047 0.5% NC 1,164 15,197 16,361 1.8%

AR 146 1,807 1,953 0.2% ND 4 131 135 0.0%

AZ 1,250 33,864 35,114 3.8% NE 81 1,126 1,207 0.1%

CA 14,088 223,557 237,645 25.8% NH 261 3,810 4,071 0.4%

CO 813 12,156 12,969 1.4% NJ 2,295 27,768 30,063 3.3%

CT 952 10,989 11,941 1.3% NM 253 2,845 3,098 0.3%

DC 102 1,521 1,623 0.2% NV 1,052 19,015 20,067 2.2%

DE 187 2,533 2,720 0.3% NY 4,196 43,181 47,377 5.1%

FL 7,399 104,492 111,891 12.1% OH 1,302 17,816 19,118 2.1%

GA 2,077 30,734 32,811 3.6% OK 185 1,949 2,134 0.2%

HI 253 3,341 3,594 0.4% OR 684 9,693 10,377 1.1%

IA 123 1,994 2,117 0.2% PA 1,504 17,446 18,950 2.1%

ID 186 3,250 3,436 0.4% RI 257 4,155 4,412 0.5%

IL 3,034 44,576 47,610 5.2% SC 564 7,680 8,244 0.9%

IN 579 7,931 8,510 0.9% SD 17 295 312 0.0%

KS 165 1,991 2,156 0.2% TN 738 8,427 9,165 1.0%

KY 234 3,091 3,325 0.4% TX 1,979 23,046 25,025 2.7%

LA 396 4,734 5,130 0.6% UT 390 7,706 8,096 0.9%

MA 1,604 20,676 22,280 2.4% VA 1,335 20,428 21,763 2.4%

MD 1,914 27,158 29,072 3.2% VT 66 727 793 0.1%

ME 203 2,351 2,554 0.3% WA 1,331 18,224 19,555 2.1%

MI 1,247 25,773 27,020 2.9% WI 598 7,996 8,594 0.9%

MN 675 13,572 14,247 1.5% WV 77 1,123 1,200 0.1%

MO 631 8,320 8,951 1.0% WY 21 408 429 0.0%

MS 220 2,894 3,114 0.3% Other2 101 3,117 3,218 0.3%

1 Total reflects active trials and active permanent modifications.

2 Includes Guam, Puerto Rico and the U.S. Virgin Islands.

60+ Day Delinquency Rate

 

 5.0% and lower 10.01% - 15.0% 20.01% 

 5.01% - 10.0% 15.01% - 20.0% and higher

HAMP Modifications

 5,000 and lower 20,001 – 35,000

 5,001 – 10,000 35,001 and higher

 10,001 – 20,000 

HAMP Activity by State Modification Activity by State

Mortgage Delinquency Rates by State
Making Home Affordable: Summary Results

Program Performance Report Through February 2013

A complete list of HAMP activity for all metropolitan areas is available at

http://www.treasury.gov/initiatives/financial-stability/results/MHA-Reports/

Metropolitan Statistical Area Active Trials

Active Permanent

Modifications

Total MSA HAMP 

Activity1

% of U.S. HAMP 

Activity

Median $ 

Payment Reduction

Median % Payment 

Reduction2

Los Angeles-Long Beach-Santa Ana, CA 5,050 71,217 76,267 8.3% $876.90 41%

New York-Northern New Jersey-Long Island, NY-NJ-PA 5,132 57,514 62,646 6.8% $888.79 43%

Miami-Fort Lauderdale-Pompano Beach, FL 3,361 45,998 49,359 5.4% $586.92 45%

Chicago-Joliet-Naperville, IL-IN-WI 2,910 43,307 46,217 5.0% $572.68 44%

Riverside-San Bernardino-Ontario, CA 2,350 43,260 45,610 4.9% $691.28 40%

Washington-Arlington-Alexandria, DC-VA-MD-WV 1,790 28,924 30,714 3.3% $697.49 38%

Phoenix-Mesa-Glendale, AZ 900 26,973 27,873 3.0% $502.06 41%

Atlanta-Sandy Springs-Marietta, GA 1,598 24,896 26,494 2.9% $412.91 40%

San Francisco-Oakland-Fremont, CA 1,366 19,819 21,185 2.3% $936.50 40%

San Diego-Carlsbad-San Marcos, CA 1,038 16,364 17,402 1.9% $810.39 39%

Las Vegas-Paradise, NV 843 15,538 16,381 1.8% $571.89 42%

Detroit-Warren-Livonia, MI 689 15,581 16,270 1.8% $416.74 41%

Orlando-Kissimmee-Sanford, FL 934 15,289 16,223 1.8% $496.53 42%

Boston-Cambridge-Quincy, MA-NH 1,122 14,887 16,009 1.7% $682.44 38%

Sacramento-Arden-Arcade-Roseville, CA 837 14,558 15,395 1.7% $655.20 39%

15 Metropolitan Areas With Highest HAMP Activity

1 Total reflects active trials and active permanent modifications.

2 Reflects % of the median monthly payment before modification for active permanent 

modifications.

8
Making Home Affordable: Summary Results

Program Performance Report Through February 2013

Servicer 

Trial Plan 

Offers 

Extended1 

All HAMP 

Trials 

Started2

All HAMP 

Permanent 

Modifications

Started2

Active Trial 

Modifications2

Active Trial 

Modifications 

Lasting 6 

Months or 

Longer3

Active 

Permanent 

Modifications2

Total Active Modifications4

GSE Private Portfolio Total

Bank of America, N.A. 568,830 340,733 164,761 11,980 4,811 120,079 66,270 54,338 11,451 132,059

CitiMortgage, Inc. 215,121 142,091 68,615 2,864 811 53,157 33,204 5,728 17,089 56,021

GMAC Mortgage, LLC 90,925 60,780 44,428 1,944 54 30,396 12,188 6,610 13,542 32,340

Homeward Residential, 

Inc. 57,120 47,575 40,208 1,265 263 29,056 5,451 24,870 0 30,321

JPMorgan Chase Bank, 

N.A. 423,273 335,139 192,655 8,577 834 144,982 67,237 58,236 28,086 153,559

Ocwen Loan Servicing, 

LLC 118,133 173,148 109,446 7,519 1,053 75,628 13,120 68,712 1,315 83,147

OneWest Bank 98,262 66,351 44,563 1,272 88 35,359 15,392 18,233 3,006 36,631

Select Portfolio 

Servicing 77,415 66,398 38,124 2,101 410 25,366 498 23,489 3,480 27,467

Wells Fargo Bank, N.A. 255,150 288,660 160,369 11,499 2,111 124,177 56,483 22,990 56,203 135,676

Other Servicers 309,992 479,349 303,557 10,438 1,529 224,436 187,263 29,355 18,256 234,874

Total 2,214,221 2,000,224 1,166,726 59,459 11,964 862,636 457,106 312,561 152,428 922,095

HAMP Modification Activity by Servicer and Investor Type

9 See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 

1 As reported in the monthly servicer survey of large SPA servicers through January 31, 

2013. 2 As reported into the HAMP system of record by servicers. Excludes FHA-HAMP 

modifications. Subject to adjustment based on servicer reconciliation of historic loan 

files. Totals reflect impact of servicing transfers. Servicers may enter new trial 

modifications into the HAMP system of record at any time.

3 These figures include trial modifications that have been converted to permanent 

modifications or cancelled by the servicer, but not reported as such to the HAMP system 

of record. 4 Total active modifications reflects active trial and active permanent HAMP modifications.
Making Home Affordable: Servicer Results

Program Performance Report Through February 2013

10

Making Home Affordable Programs by Servicer1

1 MHA Program Effective Dates:

 HAMP First Lien: April 6, 2009

 PRA: October 1, 2010

 2MP: August 13, 2009

 HAFA: April 5, 2010

2 While both GSE and non-GSE loans are eligible for HAMP, at the present time due to 

GSE policy, servicers can only offer PRA on non-GSE modifications under HAMP. 

Servicer volume can vary based on the investor composition of the servicer’s portfolio 

and respective policy with regards to PRA. 

3 As reported into the HAMP system of record by servicers. Excludes FHA-HAMP 

modifications. Subject to adjustment based on servicer reconciliation of historic loan 

files. Totals reflect impact of servicing transfers. Servicers may enter new trial 

modifications into the HAMP system of record at any time.

4 Number of second lien modifications started is net of cancellations, which are primarily 

due to servicer data corrections.

5 Servicer agreement with homeowner for terms of potential short sale, which lasts at 

least 120 days; or agreement for a deed-in-lieu transaction. A short sale requires a thirdparty purchaser and cooperation of junior lienholders and mortgage insurers to 

complete the transaction. Includes Non-GSE activity under the MHA program only. 

Servicer GSE program data not available. 

N/A – Servicer does not participate in the program.

HAMP First Lien Modifications Principal Reduction Alternative 

(PRA)2

Second Lien 

Modification (2MP)

Home Affordable 

Foreclosure 

Alternatives (HAFA)5

Servicer Trials

Started3

Permanent 

Modifications 

Started3

Trials 

Started3

Permanent 

Modifications 

Started3

Second Lien 

Modifications 

Started4

Transactions 

Completed

Bank of America, N.A. 340,733 164,761 13,629 11,358 34,479 33,097

CitiMortgage, Inc. 142,091 68,615 2,520 2,049 13,389 756

GMAC Mortgage, LLC 60,780 44,428 3,662 2,670 4,696 3,926

Homeward Residential, Inc. 47,575 40,208 13 0 N/A 1,482

JPMorgan Chase Bank, N.A. 335,139 192,655 29,495 24,819 30,567 30,239

Ocwen Loan Servicing, LLC 173,148 109,446 32,465 24,688 N/A 2,860

OneWest Bank 66,351 44,563 6,465 5,756 3,562 3,498

Select Portfolio Servicing 66,398 38,124 2,785 2,477 N/A 2,998

Wells Fargo Bank, N.A. 288,660 160,369 23,793 18,327 15,753 15,441

Other Servicers 479,349 303,557 4,617 3,950 4,954 5,711

Total 2,000,224 1,166,726 119,444 96,094 107,400 100,008

See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 
Making Home Affordable: Servicer Results

Program Performance Report Through February 2013

11

1 Homeowners with HAMP eligible loans, which include conventional loans that were originated on or before Jan. 1, 2009; excludes loans with current unpaid principal balances greater than current conforming loan limits, FHA and VA loans, loans 

where investor pooling and servicing agreements preclude modification, and manufactured housing loans with title/chattel issues that exclude them from HAMP. Treasury has expanded HAMP's eligibility criteria to include a "Tier 2" evaluation 

designed to provide help for borrowers with a financial hardship whose debt-to-income ratio is below 31 percent, who have properties occupied by a tenant or who have vacant properties that the borrower intends to rent. Servicers began 

accepting HAMP Tier 2 modification requests as of 6/1/2012 and are including HAMP Tier 2 eligible loans in the outreach survey data shown here. 2 Right Party Contact (RPC) is achieved when a servicer has successfully communicated directly with the homeowner obligated under the mortgage about resolution of their delinquency in accordance with program guidelines. The RPC ratio reflects 

the share of homeowners with which the servicer has established RPC as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. 3 HAMP evaluations complete ratio reflects the share of homeowners who have been evaluated for HAMP as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. Evaluated homeowners 

include those offered a trial plan, those that are denied or did not accept a trial plan and homeowners that failed to submit a complete HAMP evaluation package by program-specified timelines.

Source: Survey of 9 largest participating servicers as of January 31, 2013.

11

Servicer Outreach to 60+ Day Delinquent Homeowners: Cumulative Servicer Results, February 2012 – January 2013

Per program guidance, servicers are directed to establish Right Party Contact (RPC) with homeowners of delinquent HAMP eligible 

loans1 and then evaluate the homeowners' eligibility for HAMP. There is a range of performance results across top program servicers 

with respect to making RPC and completing the evaluations.

78%

85%

93% 90%

71%

64%

78%

58%

66%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Bank of America CitiMortgage GMAC Homeward

Residential

JPMorgan Chase Ocwen OneWest SPS Wells Fargo

Right Party Contact Ratio2 HAMP Evaluations Complete Ratio3

93% 91% 92%

98%

83%

70%

95%

88%

70%
Making Home Affordable: Servicer Results

Program Performance Report Through February 2013

Average Homeowner Delinquency at Trial Start1

1 For all permanent modifications started, the average number of days delinquent as of the trial plan start date. Delinquency is calculated as the number of days between the homeowner's last paid 

installment before the trial plan and the first payment due date of the trial plan.

0

50

100

150

200

250

300

Bank of America CitiMortgage GMAC Homeward

Residential

JPMorgan Chase Ocwen OneWest SPS Wells Fargo

Days

12

Servicers are instructed to follow a series of steps in order to evaluate homeowners for HAMP, including:

• Identifying and soliciting the homeowners in the early stages of delinquency; 

• Making reasonable efforts to establish right party contact with the homeowners; 

• Gathering required documentation once contact is established in order to evaluate the homeowners for a HAMP trial; and, 

• Communicating decisions to the homeowners.

Effective 10/1/11, a new servicer compensation structure exists to encourage servicers to work with struggling homeowners in the early stages of delinquency with the highest 

incentives paid for permanent modifications completed when the homeowner is 120 days delinquent or less at the trial start.

Maximum servicer incentive is paid for 

converting a permanent modification 

that was 120 days delinquent or less at 

trial start.
Making Home Affordable: Servicer Results

Program Performance Report Through February 2013

85% 87% 88% 89% 89%

82%

92%

82%

88%

0%

20%

40%

60%

80%

100%

Bank of America CitiMortgage GMAC Homeward

Residential

JPMorgan Chase Ocwen OneWest SPS Wells Fargo

Conversion Rate

Conversion Rate1

13

Average Of Eligible Trials Started On/After 6/1/10

87% Converted to Permanent Modification

3% Pending Processing or Decision

Per program guidelines, effective June 1, 2010, all trials must be started using verified income documentation. Of eligible trials started on or after June 1, 2010, 

87% have converted to permanent modification with an average trial length of 3.5 months. Prior to June 1, 2010, some servicers initiated trials using stated income 

information. Of trials started prior to June 1, 2010, 44% have converted to permanent modification. 

1 Chart depicts conversion rates as measured against trials eligible to convert – those three months in trial, or four months if the borrower was at risk of imminent default at trial 

modification start. Permanent modifications transferred among servicers are credited to the originating servicer. Trial modifications transferred are reflected in the current servicer’s 

population.
Making Home Affordable: Servicer Results

Program Performance Report Through February 2013

0

5

10

15

20

25

30

35

Bank of

America

CitiMortgage GMAC Homeward

Residential

JPMorgan

Chase

Ocwen OneWest SPS Wells Fargo

Days

Q2 2012 Q3 2012 Q4 2012 Current QTD

Servicers are required to resolve borrower inquiries and disputes that are escalated by the MHA Support Centers. Escalated cases include allegations that the servicer did not 

properly assess the homeowner according to program guidelines, inappropriately denied the homeowner for applicable MHA program(s), or initiated or continued inappropriate 

foreclosure actions. Effective February 1, 2011, the servicers are directed to review and resolve non-GSE escalated cases within 30 calendar days from receipt of the case by the 

escalating party. Over the last three quarters, all of the nine largest servicers’ non-GSE resolved cases have an average resolution time at or below the 30 day target.

14

1 Non-GSE escalations only; excludes cases escalated to the MHA Support Centers but not yet escalated to servicers. Average resolution time calculation excludes cases referred to servicers prior to February 1, 2011, 'Investor denial' cases referred to 

servicers between February 1, 2011 and November 1, 2011, cases involving bankruptcy, and cases that did not require servicer actions. 2 Target of 30 calendar days includes an estimated 5 days of processing by MHA Support Centers.

3 Resolved cases include all escalations resolved on or after February 1, 2011 through February 28, 2013 and exclude those that did not require servicer actions.

Source: MHA Support Centers. 

Servicer Time to Resolve Non-GSE Escalations: Average Resolution Time by Quarter in Which Escalations were Resolved1

Target: 30 Calendar Days2

Bank of 

America CitiMortgage GMAC Homeward Residential

JPMorgan 

Chase Ocwen OneWest SPS Wells Fargo 

Resolved Cases3

GSE Cases 6,945 1,056 430 54 2,304 262 560 9 1,825

Non-GSE Cases 8,657 766 678 1,248 3,589 2,038 783 338 3,768

Total 15,602 1,822 1,108 1,302 5,893 2,300 1,343 347 5,593

Active Cases Total 105 12 5 10 56 14 5 4 36

Select Measures of Homeowners’ Experience with MHA

Selected Homeowner Outreach Measures Program to Date

Homeowner Outreach Events Hosted Nationally by Treasury and Partners (cumulative) 82

Homeowners Attending Treasury-Sponsored Events (cumulative) 72,543

Servicer Solicitation of Borrowers (cumulative)2 9,118,616

Page views on MakingHomeAffordable.gov (February 2013) 2,211,438

Page views on MakingHomeAffordable.gov (cumulative) 167,711,909 2 Source: Survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from borrowers 60+ days 

delinquent, regardless of eligibility for a HAMP modification.

Homeowner’s HOPETM Hotline Volume1 Program 

to Date February

Total Number of Calls Taken at 1-888-995-HOPE 3,671,647 50,542

Borrowers Referred for Free Housing Counseling Assistance 

Through the Homeowner’s HOPETM Hotline 1,772,290 24,787

1 Source: Homeowner’s HOPETM Hotline. Numbers reflect calls that resulted in customer records.
Making Home Affordable: Servicer Results

Program Performance Report Through February 2013

Disposition Path 

Homeowners in Canceled HAMP Trial Modifications

Survey Data Through January 2013 (Largest Servicers)

Status of Homeowners Whose HAMP Trial Modification Was Canceled:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy in 

Process

Borrower

Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-in-Lieu

Foreclosure 

Starts

Foreclosure

Completions Total

Bank of America, N.A. 5,317 3,732 13,120 55,624 1,107 7,962 22,342 10,973 38,309 158,486

CitiMortgage Inc. 1,676 6,338 6,667 26,086 1,821 3,835 6,361 3,434 12,036 68,254

GMAC Mortgage, LLC 218 198 645 6,471 19 823 1,553 1,070 2,567 13,564

Homeward Residential, Inc. 144 116 800 2,864 93 862 434 685 81 6,079

JPMorgan Chase Bank, N.A. 4,361 3,304 21,487 40,803 1,306 2,641 15,714 10,856 15,788 116,260

Ocwen Loan Services, LLC 2,415 2,000 2,700 25,679 2,803 909 1,637 6,105 5,244 49,492

OneWest Bank 845 634 610 6,281 540 158 2,217 3,166 5,937 20,388

Select Portfolio Servicing 3,047 495 1,904 7,939 245 379 2,384 2,039 4,828 23,260

Wells Fargo Bank, N.A. 1,087 4,570 8,776 39,181 666 10,001 8,896 14,206 28,083 115,466

TOTAL 

(These Largest Servicers)

19,110 21,387 56,709 210,928 8,600 27,570 61,538 52,534 112,873 571,249

3.3% 3.7% 9.9% 36.9% 1.5% 4.8% 10.8% 9.2% 19.8% 100%

Note: Data is as reported by servicers for actions completed through January 31, 2013. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Trial loans that have been canceled, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios. 

15 See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 
Making Home Affordable: Servicer Results

Program Performance Report Through February 2013

Disposition Path 

Homeowners Not Accepted for HAMP Trial Modifications

Survey Data Through January 2013 (Largest Servicers)

Status of Homeowners Not Accepted for a HAMP Trial Modification:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy in 

Process

Borrower

Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-in-Lieu

Foreclosure 

Starts

Foreclosure

Completions Total

Bank of America, N.A. 13,505 11,126 73,694 120,071 4,614 29,920 47,750 29,469 72,271 402,420

CitiMortgage Inc. 8,632 17,637 27,362 61,780 8,150 7,726 21,821 11,983 26,786 191,877

GMAC Mortgage, LLC 6,072 3,637 30,309 48,517 955 14,504 16,464 11,417 20,278 152,153

Homeward Residential, Inc. 2,006 2,134 19,307 49,271 1,493 8,588 4,332 9,765 1,121 98,017

JPMorgan Chase Bank, N.A. 21,365 16,114 137,990 155,078 7,528 71,661 74,469 46,150 43,852 574,207

Ocwen Loan Services, LLC 9,004 6,215 25,874 121,126 11,726 6,541 8,114 18,120 16,467 223,187

OneWest Bank 6,156 3,357 35,480 28,964 4,360 5,770 9,775 11,519 17,364 122,745

Select Portfolio Servicing 4,718 556 4,824 4,899 284 602 3,161 1,947 3,354 24,345

Wells Fargo Bank, N.A. 15,329 11,256 58,339 49,662 1,414 25,040 36,563 29,724 37,277 264,604

TOTAL 

(These Largest Servicers)

86,787 72,032 413,179 639,368 40,524 170,352 222,449 170,094 238,770 2,053,555

4.2% 3.5% 20.1% 31.1% 2.0% 8.3% 10.8% 8.3% 11.6% 100.0%

Note: Data is as reported by servicers for actions completed through January 31, 2013. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Homeowners who were not approved for a HAMP trial modification, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

Note: Excludes loans removed from servicing portfolios. 

16 See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 
Making Home Affordable

Program Performance Report Through February 2013

Servicers participating in the HAMP First Lien Modification Program may also offer additional support for homeowners, including Home Affordable Foreclosure 

Alternatives (HAFA), a forbearance for unemployed borrowers through the Unemployment Program (UP), and Principal Reduction Alternative (PRA). 

Effective October 3, 2010, the ability to make new financial commitments under the Troubled Asset Relief Program (TARP) terminated, and consequently no 

new Servicer Participation Agreements may be executed. In addition, effective June 25, 2010, no new housing programs may be created under TARP. 

Allstate Mortgage Loans & 

Investments, Inc.

AMS Servicing, LLC

Aurora Loan Services, LLC

Bank of America, N.A.1

Bank United

Bayview Loan Servicing, LLC

Carrington Mortgage Services, LLC

CCO Mortgage

Central Florida Educators Federal 

Credit Union

CitiMortgage, Inc.

Citizens 1st National Bank

Community Bank & Trust Company

CUC Mortgage Corporation

DuPage Credit Union

Fay Servicing, LLC

Fidelity Homestead Savings Bank

First Bank

First Financial Bank, N.A.

Franklin Credit Management 

Corporation

Franklin Savings

Glass City Federal Credit Union

GMAC Mortgage, LLC2

Great Lakes Credit Union

Greater Nevada Mortgage Services

Green Tree Servicing LLC

Hartford Savings Bank

Hillsdale County National Bank

HomEq Servicing

Homeward Residential, Inc. 3

Horicon Bank

IC Federal Credit Union

Idaho Housing and Finance Association

iServe Residential Lending LLC

iServe Servicing Inc.

JPMorgan Chase Bank, N.A.4

Lake City Bank

Liberty Bank and Trust Co. 

Los Alamos National Bank

Magna Bank

Marix Servicing, LLC

Midland Mortgage Company

Midwest Community Bank

Mission Federal Credit Union

Mortgage Center, LLC

Nationstar Mortgage, LLC

Navy Federal Credit Union

Ocwen Loan Servicing, LLC5

OneWest Bank

ORNL Federal Credit Union

Pathfinder Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage6

Purdue Employees Federal Credit 

Union

QLending, Inc.

Quantum Servicing Corporation

Residential Credit Solutions

RG Mortgage Corporation

RoundPoint Mortgage Servicing 

Corporation

Saxon Mortgage Services, Inc.

Schools Financial Credit Union

Select Portfolio Servicing

Servis One Inc., dba BSI Financial 

Services, Inc.

ShoreBank

Silver State Schools Credit Union

Specialized Loan Servicing, LLC

Sterling Savings Bank

Technology Credit Union

The Golden 1 Credit Union

U.S. Bank National Association

United Bank

United Bank Mortgage Corporation

Vantium Capital, Inc.

Vist Financial Corp.

Wealthbridge Mortgage Corp. 

Wells Fargo Bank, N.A.7

Yadkin Valley Bank

1 Bank of America, N.A. includes all loans previously reported under BAC Home Loans Servicing 

LP, Home Loan Services and Wilshire Credit Corporation. 2 Effective February 15, 2013, GMAC Mortgage, LLC. was acquired by Ocwen Loan Servicing, LLC. 

The acquisition will be reflected in future reports. 3 Formerly American Home Mortgage Servicing, Inc. Effective December 27, 2012, Homeward 

Residential, Inc. was acquired by Ocwen Loan Servicing, LLC. The acquisition will be reflected in 

future reports.

4 JPMorgan Chase Bank, N.A. includes all loans previously reported under EMC Mortgage 

Corporation. 

5 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 6 Formerly National City Bank.

7 Wells Fargo Bank, N.A. includes all loans previously reported under Wachovia Mortgage, FSB. 

Appendix A1: Non-GSE Participants in HAMP

17
Making Home Affordable

Program Performance Report Through February 2013

Second Lien Modification Program (2MP)

Bank of America, N.A.1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc.

GMAC Mortgage, LLC2

Green Tree Servicing LLC 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

JPMorgan Chase Bank, N.A.3

Nationstar Mortgage LLC

OneWest Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage 4

Residential Credit Solutions 

Servis One Inc., dba BSI Financial Services, Inc. 

Wells Fargo Bank, N.A. 5

FHA First Lien Program (Treasury FHA-HAMP)

Amarillo National Bank

American Financial Resources Inc. 

Aurora Financial Group, Inc. 

Aurora Loan Services, LLC 

Banco Popular de Puerto Rico 

Bank of America, N.A.1

Capital International Financial, Inc. 

CitiMortgage, Inc. 

CU Mortgage Services, Inc. 

First Federal Bank of Florida 

First Mortgage Corporation 

Franklin Savings 

Gateway Mortgage Group, LLC 

GMAC Mortgage, LLC2

Green Tree Servicing, LLC 

Guaranty Bank 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

James B. Nutter & Company 

JPMorgan Chase Bank, N.A. 3

M&T Bank 

Marix Servicing, LLC 

Marsh Associates, Inc. 

Midland Mortgage Company 

Nationstar Mortgage ,LLC 

Ocwen Loan Servicing, LLC6

PennyMac Loan Services, LLC 

PNC Mortgage4

RBC Bank (USA) 

Residential Credit Solutions 

Saxon Mortgage Services, Inc. 

Schmidt Mortgage Company 

Select Portfolio Servicing 

Servis One Inc., dba BSI Financial Services, Inc. 

Stockman Bank of Montana 

Wells Fargo Bank, N.A. 5

Weststar Mortgage, Inc. 

FHA Second Lien Program (FHA 2LP)

Bank of America, N.A.1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc. 

Flagstar Capital Markets Corporation 

GMAC Mortgage, LLC2

Green Tree Servicing, LLC

JPMorgan Chase Bank, N.A.3

Nationstar Mortgage LLC 

PNC Bank, National Association 

PNC Mortgage 4

Residential Credit Solutions 

Saxon Mortgage Services, Inc. 

Select Portfolio Servicing 

Wells Fargo Bank, N.A. 5

Rural Housing Service Modification Program 

(RD-HAMP)

Banco Popular de Puerto Rico

Bank of America, N.A.1

Horicon Bank 

JPMorgan Chase Bank, N.A.3

Magna Bank 

Marix Servicing, LLC 

Midland Mortgage Company 

Nationstar Mortgage LLC 

Wells Fargo Bank, N.A.5

1 Bank of America, N.A. includes all loans previously reported under BAC Home Loans Servicing LP, Home 

Loan Services and Wilshire Credit Corporation.

2 Effective February 15, 2013, GMAC Mortgage, LLC. was acquired by Ocwen Loan Servicing, LLC. The 

acquisition will be reflected in future reports

3 JPMorgan Chase Bank, N.A. includes all loans previously reported under EMC Mortgage Corporation. 4 Formerly National City Bank 5 Wells Fargo Bank, N.A. includes all loans previously reported under Wachovia Mortgage FSB. 6 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP

Appendix A2: Participants in Additional Making Home Affordable Programs

18