Servicer Name

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA6

 10,056 8,532 2,334 6,198 1,071,877 1,059,086 554,701 504,385

BankUnited 70 104 45 59 8,877 8,725 4,223 4,502

Bayview Loan Servicing, LLC 1,312 748 75 673 19,339 17,970 6,944 11,026

Carrington Mortgage Services, LLC 1,169 1,081 401 680 51,264 50,080 17,397 32,683

CCO Mortgage, a division of RBS Citizens NA 400 509 35 474 20,748 19,964 3,471 16,493

CitiMortgage Inc 1,989 1,316 672 644 516,254 500,652 212,538 288,114

GMAC Mortgage, LLC 14,554 11,275 735 10,540 434,844 424,577 112,004 312,573

Green Tree Servicing LLC 726 683 239 444 64,596 63,213 21,889 41,324

Homeward Residential 3,084 3,935 468 3,467 206,992 205,102 55,137 149,965

iServe Residential Lending, LLC - - - - 1 1 1 -

iServe Servicing, Inc. - - - - 31 31 13 18

JPMorgan Chase Bank, NA 51,473 13,340 2,562 10,778 1,443,678 1,400,569 414,653 985,916

Midland Mortgage Co. 3,158 3,610 152 3,458 72,997 70,141 4,966 65,175

National City Bank 327 315 40 275 31,566 31,548 26,513 5,035

Nationstar Mortgage LLC 12,092 18,002 674 17,328 274,255 250,666 62,658 188,008

Navy Federal Credit Union 470 199 63 136 6,380 5,652 1,212 4,440

Ocwen Loan Servicing, LLC 13,394 10,669 1,843 8,826 433,494 425,278 110,836 314,442

OneWest Bank 5,207 5,358 225 5,133 340,091 321,836 97,179 224,657

ORNL Federal Credit Union 4 8 - 8 399 389 34 355

PennyMac Loan Services, LLC 403 89 68 21 5,905 5,459 2,442 3,017

PNC Bank, National Association 8 6 - 6 526 477 17 460

Quantum Servicing Corporation - - - - 692 692 85 607

Residential Credit Solutions, Inc. 408 232 53 179 17,571 13,702 2,165 11,537

Select Portfolio Servicing, Inc. 1,721 1,443 590 853 112,347 105,425 74,997 30,428

Specialized Loan Servicing LLC 2,667 442 76 366 25,031 20,166 2,164 18,002

U.S. Bank National Association 3,194 2,211 432 1,779 81,661 69,092 34,037 35,055

Wells Fargo Bank, NA 10,501 9,502 3,180 6,322 704,346 689,210 246,644 442,566

Other Servicers7

 - - - - 170,118 170,118 106,012 64,106

TOTAL 138,387 93,609 14,962 78,647 6,115,880 5,929,821 2,174,932 3,754,889

7 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the 

survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures 

include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP Trial 

Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests approved 

and Trial Offers sent since program inception, or March 2009.

5

 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: 

"Number of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective 

June 1, 2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

HAMP Application Activity by Servicer 1

As of November 2012

6 Bank of America, NA includes BAC Home Loans Servicing, LP. Due to system limitations, Bank of America reports one HAMP modification request per loan, rather than multiple requests made on a loan, at this time.

Activity in November 2012 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be 

separately reviewed or validated by Treasury.

Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to August, 

servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis.

From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that 

Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received 

include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance.