Making Home Affordable

Program Performance Report Through September 2011

Inside:

SUMMARY RESULTS:

First Lien Modification Activity

Performance of Permanent

Modifications

First Lien Modification Characteristics/

Treasury FHA-HAMP Activity

Activity for HAFA, PRA and UP

Second Lien Modification Activity

HAMP Activity by State

HAMP Activity by MSA/

Homeowner Outreach

Aged Trials

2

3-4

5

6

7

8

9

10

SERVICER RESULTS:

Modification Activity by Servicer

Trial Length

Conversion Rate

Disposition of Homeowners Not in

HAMP

Homeowner Experience

Modifications by Investor Type

11

12

13

14-15

16

17

APPENDICES:

Participants in MHA Programs 18-19

Report Highlights

More Than 850,000 Homeowners Granted Permanent Modifications

• Program to date, homeowners in permanent modifications have saved an 

estimated $8.8 billion in monthly mortgage payments. Homeowners in active first 

lien permanent modifications save a median of $526 per month – more than onethird of the median before-modification payment.

• The conversion rate for homeowners entering trial modifications since June 1, 

2010 continues to improve. Eighty percent of eligible homeowners entering a 

HAMP trial modification since June 1, 2010 received a permanent modification, 

with an average trial period of 3.5 months. 

• Over 40,000 permanent modifications were reported in September. This includes 

activity from previous months which servicers were able to report as a result of an 

enhancement to the HAMP system of record.

Permanent Modifications Continue to Perform Well Over Time

• After six months in the program, more than 94% of homeowners remain in 

permanent modifications, with just 10.1% of homeowners 60+ days delinquent.

• Payment reduction percentage is strongly correlated with permanent modification 

sustainability. For modifications seasoned 18 months, only 12.9% of modifications 

with a monthly payment reduction greater than 50% have been disqualified from 

the program due to missing three consecutive payments, compared to a 

disqualification rate of more than 35% where the payment had been cut by 20% or 

less. 

• HAMP modifications continue to exhibit lower delinquency and re-default rates 

than industry modifications as reported by Treasury’s Office of the Comptroller of 

the Currency.
Making Home Affordable: Summary Results

Program Performance Report Through September 2011

HAMP Activity: First Lien Modifications

Total

HAMP Eligibility 

(As of August 31, 

2011)

Eligible Delinquent Loans1 2,533,137 

Eligible Delinquent Borrowers2 974,095

Trial

Modifications

Trial Plan Offers Extended (Cumulative)3 1,928,545

All Trials Started 1,714,012

Trials Reported Since August 2011 Report4 25,974

Trial Modifications Canceled (Cumulative) 766,203

Active Trials 90,835

Permanent 

Modifications

All Permanent Modifications Started 856,974

Permanent Modifications Reported Since 

August 2011 Report5 40,141

Permanent Modifications Canceled 

(Cumulative)6 136,362

Active Permanent Modifications 720,612

1 Estimated eligible 60+ day delinquent loans as reported by servicers as of August 31, 2011, include conventional 

loans: 

 in foreclosure and bankruptcy.

 with a current unpaid principal balance less than $729,750 on a one-unit property, $934,200 on a two-unit 

property, $1,129,250 on a three-unit property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination.

 originated on or before January 1, 2009.

Estimated eligible 60+ day delinquent loans exclude: 

 FHA and VA loans.

 loans that are current or less than 60 days delinquent, which may be eligible for HAMP if a borrower is in imminent 

default. 2 The estimated eligible 60+ day delinquent borrowers are those in HAMP-eligible loans, minus estimated exclusions of 

loans on vacant properties, loans with borrower debt-to-income ratio below 31%, loans that fail the NPV test, 

properties no longer owner-occupied, unemployed borrowers, manufactured housing loans with title/chattel issues 

that exclude them from HAMP, loans where the investor pooling and servicing agreements preclude modification, 

and trial and permanent modifications disqualified from HAMP. Exclusions for DTI and NPV results are estimated 

using market analytics. 3As reported in the monthly servicer survey of large SPA servicers through Sep. 30, 2011. 4 Servicers may enter new trial modifications into the HAMP system of record at anytime. 5 Due to a technological enhancement to the HAMP system of record, this amount includes HAMP-PRA permanent 

modifications that were previously reported as aged HAMP-PRA trial modifications that servicers were unable to 

report. 6 A permanent modification is canceled when the borrower has missed three consecutive monthly payments. Includes 

2,204 loans paid off.

HAMP is designed to lower monthly mortgage payments to help struggling 

homeowners stay in their homes and prevent avoidable foreclosure. 

Note: Unless specified, exhibits in this report refer to HAMP first lien modification activity. 

2

HAMP Trials Started

1,512

1,546

1,580

1,612

1,638

1,662

1,682

1,699

1,714

0

50

100

1,400

1,450

1,500

1,550

1,600

1,650

1,700

1,750

Jan 2011 Feb Mar Apr May June July Aug Sep

New Trials Started (000s)

All Trials Started (000s)

Cumulative Trial Starts (Left Axis)

Monthly Trial Starts (Right Axis)

Source: HAMP system of record. Servicers may enter new trial modifications into the HAMP system of 

record at any time. For example, 25,974 trials have entered the HAMP system of record since the prior 

report; 14,748 were trials with a first payment recorded in September 2011. 

Permanent Modifications Started (Cumulative)

608

634

670

699

731

763

791

817

857

400

450

500

550

600

650

700

750

800

850

900

Jan 2011 Feb Mar Apr May June July Aug Sep

All Permanent Modifications Started (000s)

Source: HAMP system of record. 
Making Home Affordable: Summary Results

Program Performance Report Through September 2011

Performance of Permanent Modifications (As of August 31, 2011)

• For permanent loans aged at least 3 months as of August 31, 2011, as reported by servicers through September 17, 2011.

• The table stratifies the data by the quarter in which the permanent modification became effective and provides two separate performance metrics: 

• 60+ days delinquent: All loans that have missed two or more consecutive monthly payments, including 90+ days delinquent loans.

• 90+ days delinquent: All loans that have missed three or more consecutive monthly payments.

• Loan payment status is not reported by servicers after program disqualification (90+ days delinquent). Therefore, 90+ days delinquent loans are included in each of the 60+ days delinquent 

and 90+ days delinquent metrics for all future reporting periods, even though some loans may have cured or paid off following program disqualification.

• This table reflects a total of 102,340 disqualified loans that have aged 3, 6, 12 or 18 months through the August activity period as reported by servicers through September 17, 2011. 

• Servicers are required to report monthly payment information on HAMP modifications in the form of an Official Monthly Report (OMR). If a servicer does not report an OMR for a loan in a 

given month, the performance of that loan is not included in the table for that month. This table reflects improved servicer OMR reporting as the modification ages, causing the total loan 

count for each quarter in months 6 and beyond to be higher than the count in month 3. Reported loan counts may shift from prior reports due to servicer data corrections. Effective October 

2011, loan-level data with OMR status is included in the monthly MHA data file, available online at http://www.treasury.gov/initiatives/financial-stability/results/Pages/mha_publicfile.aspx.

• Once a loan is paid off, it is no longer reflected in future periods. 

• This table will be published quarterly. Beyond 6 months, performance is noted in 6 month increments.

This table shows the performance of permanent HAMP modifications at 3, 6, 12 and 18 months of age and includes modifications that 

have aged at least 3, 6, 12 or 18 months, as applicable. For example: 

Of loans that became permanent in the 4th quarter of 2010, 8.6% were 60+ days delinquent at 6 months’ seasoning.

3

Modification 

Became 

Permanent 

in: 

Delinquency: Months After Conversion to Permanent Modification

3 6 12 18

# 

60+ 90+ 

# 

60+ 90+ 

# 

60+ 90+ 

#

60+ 90+

Days Days Days Days Days Days Days Days

Q3 2009 3,583 9.7% 3.5% 4,442 14.9% 9.8% 4,688 25.4% 20.7% 5,031 32.1% 28.8%

Q4 2009 44,343 5.3% 1.4% 48,165 9.6% 5.6% 52,161 19.8% 15.2% 55,700 25.0% 21.9%

Q1 2010 125,696 3.7% 0.9% 152,423 9.7% 5.3% 164,556 20.1% 15.8% 169,942 26.0% 22.4%

Q2 2010 150,493 5.0% 1.4% 160,238 11.8% 7.0% 177,490 19.3% 15.8%

Q3 2010 86,905 4.7% 1.4% 96,968 10.7% 6.6% 105,463 17.9% 14.1%

Q4 2010 58,525 4.3% 1.4% 63,019 8.6% 5.4%

Q1 2011 71,848 2.6% 0.8% 76,756 7.7% 4.5%

Q2 2011 80,878 3.4% 1.0%

ALL 622,271 4.2% 1.2% 602,011 10.1% 5.9% 504,358 19.4% 15.5% 230,673 25.9% 22.4%
Making Home Affordable: Summary Results

Program Performance Report Through September 2011

Performance of Permanent Modifications by Homeowner Payment Reduction (As of August 31, 2011)

Note: For permanent loans aged at least 3 months as of August 31, 2011, as reported by servicers through September 17, 2011. See previous page for technical notes.

0%

10%

20%

30%

40%

3 6 - 12 - 18

60+ Day Delinquency Rate

Months After Conversion to Permanent Modification

60+ Day Delinquency Rate by Payment Reduction

Decreased by 20% or less

Decreased above 20% up to 

and including 30%

Decreased above 30% up to 

and including 40%

Decreased above 40% up to 

and including 50%

Decreased by more than 

50%

Program Average

This chart and the table that follows show the performance of permanent HAMP modifications at 3, 6, 12 and 18 months of age as related to homeowner payment 

reduction. For example: Of loans that featured a payment reduction between 40% and 50%, 7.9% were 60+ days delinquent at 6 months’ seasoning. 

4

Decrease From 

Before-Modification 

Principal + Interest 

Payment: 

Delinquency: Months After Conversion to Permanent Modification

3 6 12 18

# 60+ 

Days

90+ 

Days # 60+ Days

90+ 

Days # 60+ Days

90+ 

Days # 60+Days

90+

Days

≤20% Decrease 123,157 7.2% 2.2% 117,435 17.0% 10.5% 97,664 31.2% 25.6% 43,250 39.7% 35.3%

(20%-30%] Decrease 98,110 5.2% 1.6% 94,764 12.5% 7.4% 78,716 24.0% 19.3% 35,933 32.2% 28.1%

(30%-40%] Decrease 110,462 4.0% 1.1% 106,809 9.9% 5.8% 89,303 19.7% 15.6% 41,617 26.5% 22.9%

(40%-50%] Decrease 114,302 3.1% 0.8% 110,349 7.9% 4.5% 92,203 16.1% 12.5% 42,669 22.3% 19.0%

>50% Decrease 176,240 2.3% 0.6% 172,654 5.5% 3.0% 146,472 11.1% 8.4% 67,204 15.5% 12.9%

ALL 622,271 4.2% 1.2% 602,011 10.1% 5.9% 504,358 19.4% 15.5% 230,673 25.9% 22.4%
Making Home Affordable: Summary Results

Program Performance Report Through September 2011

• The primary hardship reasons for homeowners in active permanent 

modifications are:

• 61.4% experienced loss of income (curtailment of income or 

unemployment)

• 11.0% reported excessive obligation

• 2.9% reported an illness of the principal borrower

Homeowner Benefits and First Lien Modification Characteristics

Loan Characteristic

Before 

Modification

After 

Modification

Median 

Decrease

Front-End Debt-to-Income 

Ratio1 45.2% 31.0% -14.3 pct pts

Back-End Debt-to-Income 

Ratio2 78.3% 61.5% -14.7 pct pts

Median Monthly Housing 

Payment3 $1,426.99 $831.08 -$525.83

1 Ratio of housing expenses (principal, interest, taxes, insurance and homeowners association and/or condo 

fees) to monthly gross income. 

2 Ratio of total monthly debt payments (including mortgage principal and interest, taxes, insurance, homeowners 

association and/or condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and 

investment property payments) to monthly gross income. Borrowers who have a back-end debt-to-income ratio of 

greater than 55% are required to seek housing counseling under program guidelines.

3 Principal and interest payment. 

Select Median Characteristics of Active Permanent Modifications

• Of trial modifications started, 79% of homeowners were at least 60 

days delinquent at trial start. The rest were up to 59 days delinquent 

or current and in imminent default. 

5

• Aggregate savings to homeowners who received HAMP first 

lien permanent modifications are estimated to total 

approximately $8.8 billion, program to date, compared with 

unmodified mortgage obligations.

• The median monthly savings for borrowers in active permanent 

first lien modifications is $525.83, or 37% of the median 

monthly payment before modification. 

• Active permanent modifications feature the following modification 

steps:

• 98.4% feature interest rate reductions

• 58.7% offer term extension

• 30.7% include principal forbearance

The Treasury FHA-HAMP Program provides assistance to eligible homeowners 

with FHA-insured mortgages.

All Treasury FHA-HAMP Trial Modifications Started 6,468

Treasury FHA-HAMP Permanent Modifications Started 4,671

Treasury FHA-HAMP Modification Activity
Making Home Affordable: Summary Results

Program Performance Report Through September 2011

The Home Affordable Foreclosure Alternatives Program (HAFA) offers incentives for 

homeowners looking to exit their homes through a short sale or deed-in-lieu of 

foreclosure. HAFA has established important homeowner protections and an industry 

standard for streamlined transactions. In 22% of HAFA agreements started, the 

homeowner began a HAMP trial modification but later requested a HAFA agreement 

or was disqualified from HAMP. 

6

All HAFA Agreements Started1 32,078

HAFA Agreements Active 9,473

HAFA Transactions Completed 18,557

Completed Transactions – Short Sale 18,043

Completed Transactions – Deed-in-Lieu 514

Home Affordable Foreclosure Alternatives (HAFA) Activity HAFA Activity by Servicer

Servicer

Agreements

Started1

Agreements 

Completed

Bank of America, NA2 3,992 2,842

J.P. Morgan Chase Bank NA3 12,234 6,997

Litton Loan Servicing LP 1,303 704

Select Portfolio Servicing, Inc. 1,739 873

Wells Fargo Bank, NA4 8,476 4,798

All Other Servicers 4,334 2,343

Total 32,078 18,557

1 Servicer agreement with homeowner for terms of potential short sale, which lasts at least 120 days; or agreement for a deed-inlieu transaction. A short sale requires a third-party purchaser and cooperation of junior lienholders and mortgage insurers to 

complete the transaction. All HAFA Agreements Started include HAFA Agreements Active, HAFA Transactions Completed, and HAFA 

Transactions Canceled.

2 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit 

Corporation.

3 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.

4Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

The Principal Reduction Alternative (PRA) requires servicers of non-GSE loans to 

evaluate the benefit of principal reduction for mortgages with a loan-to-value ratio of 

115% or greater when evaluating a homeowner for a HAMP first lien modification. 

While servicers are required to evaluate homeowners for PRA, they are not required to 

reduce principal as part of the modification. PRA may be a feature of a HAMP trial or 

permanent modification. 

All PRA Trial Modifications Started 47,614

PRA Trial Modifications Active 15,927

All PRA Permanent Modifications Started 29,342

PRA Permanent Modifications Active 28,903

Median Principal Amount Reduced for Active Permanent 

Modifications $65,200

Median Principal Amount Reduced for Active Permanent 

Modifications (%)2 31.4%

Principal Reduction Alternative (PRA) Activity

2 PRA amount as a percentage of before-modification UPB, excluding capitalization. 

The Treasury Unemployment Program (UP) provides a temporary forbearance to 

homeowners who are unemployed. Under Treasury guidelines, unemployed 

homeowners must be considered for a minimum of 12 months’ forbearance. 

All UP Forbearance Plans Started (Through August 2011) 14,996

UP Forbearance Plans With Some Payment Required 12,224

UP Forbearance Plans With No Payment Required 2,772

Unemployment Program (UP) Activity

1 Servicer agreement with homeowner for terms of potential short sale, which lasts at least 120 days; or agreement for a 

deed-in-lieu transaction. A short sale requires a third-party purchaser and cooperation of junior lienholders and mortgage 

insurers to complete the transaction. All HAFA Agreements Started include HAFA Agreements Active, HAFA 

Transactions Completed, and HAFA Transactions Canceled.

Note: Data is as reported by servicers via survey for UP participation through August 31, 2011. 

See Appendix A2 for servicer participants in additional Making Home Affordable programs. 
Making Home Affordable: Summary Results

Program Performance Report Through September 2011

7

The Second Lien Modification Program (2MP) provides assistance to homeowners in 

a first lien permanent modification who have an eligible second lien with a 

participating servicer. This assistance can result in a modification of the second lien 

and even full or partial extinguishment of the second lien. 2MP requires that the 

first lien modification be permanent and active and that the second lien have an 

unpaid balance of more than $5,000 and a monthly payment of $100 or greater.

All Second Lien Modifications Started (Cumulative)1 45,705

Second Lien Modifications Involving Full Lien 

Extinguishments 6,332

Second Lien Modifications Disqualified2 715

Active Second Lien Modifications 38,658

Second Lien Modification Program (2MP) Activity 

1 Includes second lien modifications reported into HAMP system of record through the end of cycle for 

September 2011 data, though the effective date may occur in October. Number of modifications is net of 

cancellations, which are primarily due to servicer data corrections.

2 Includes 63 loans paid off. 3 Second lien modifications follow a series of steps and may include capitalization, interest rate reduction, term 

extension and principal forbearance or forgiveness.

Of the Active Second Lien Modifications:

Second Lien Partially Extinguished 1,528

Second Lien Loan Modifications3 37,130 Second Lien Modification Activity by Servicer

Servicer

Second Lien 

Modifications 

Started Full Ext. DQ1

Active Partial Ext./

Terms Modified

Bank of America, NA2 18,135 1,606 377 16,152

CitiMortgage, Inc 6,475 1,812 70 4,593

GMAC Mortgage, LLC 2,644 562 5 2,077

J.P. Morgan Chase Bank 

NA3 7,145 1,220 115 5,810

Wells Fargo Bank, NA4 8,832 322 132 8,378

Other SPA Servicers 2,474 810 16 1,648

Total 45,705 6,332 715 38,658

Second Lien Modifications Started (Cumulative)

674 992 1,455 2,121 3,953 5,686

9,727

21,485

25,203

28,783

33,433

36,811

41,126

43,624

45,705

0

10,000

20,000

30,000

40,000

50,000

Aug 

2010

Sep Oct Nov Dec Jan 

2011

Feb Mar Apr May June July Aug Sep Oct

Second Lien Extinguishment Details

Average Amount of Full Extinguishment $69,464

Average Amount of Partial Extinguishment $6,865

Note: Number of modifications started is net of cancellations, which are primarily due to servicer data corrections. 1 Includes second liens paid off.

2 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit 

Corporation.

3 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.

4 Wells Fargo Bank, NA includes Wachovia Mortgage, FSB. 

Note: Includes second lien modifications reported into HAMP system of record through the end of cycle for 

September 2011 data, though the effective date may occur in October. Number of modifications is net of 

cancellations, which are primarily due to servicer data corrections.
Making Home Affordable: Summary Results

Program Performance Report Through September 2011

8

Note: Includes active trial and permanent 

modifications from the official HAMP system of 

record.

Source: 2nd Quarter 2011 

National Delinquency 

Survey, Mortgage 

Bankers Association.

State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity

AK 49 309 358 0.0% MT 92 825 917 0.1%

AL 542 4,060 4,602 0.6% NC 1,537 13,010 14,547 1.8%

AR 190 1,583 1,773 0.2% ND 14 119 133 0.0%

AZ 2,851 32,054 34,905 4.3% NE 112 985 1,097 0.1%

CA 22,108 177,527 199,635 24.6% NH 408 3,277 3,685 0.5%

CO 1,121 9,917 11,038 1.4% NJ 3,110 23,014 26,124 3.2%

CT 1,108 8,970 10,078 1.2% NM 335 2,332 2,667 0.3%

DC 158 1,203 1,361 0.2% NV 1,934 18,225 20,159 2.5%

DE 296 2,190 2,486 0.3% NY 5,070 33,263 38,333 4.7%

FL 11,986 86,228 98,214 12.1% OH 1,998 15,743 17,741 2.2%

GA 3,353 26,129 29,482 3.6% OK 245 1,641 1,886 0.2%

HI 306 2,757 3,063 0.4% OR 958 7,834 8,792 1.1%

IA 214 1,817 2,031 0.3% PA 1,914 14,728 16,642 2.1%

ID 324 2,762 3,086 0.4% RI 427 3,761 4,188 0.5%

IL 4,773 38,485 43,258 5.3% SC 862 6,712 7,574 0.9%

IN 883 6,923 7,806 1.0% SD 28 268 296 0.0%

KS 249 1,687 1,936 0.2% TN 1,023 7,384 8,407 1.0%

KY 327 2,717 3,044 0.4% TX 2,817 18,696 21,513 2.7%

LA 657 3,918 4,575 0.6% UT 694 6,790 7,484 0.9%

MA 2,136 17,666 19,802 2.4% VA 1,844 17,322 19,166 2.4%

MD 2,793 22,965 25,758 3.2% VT 91 594 685 0.1%

ME 285 1,983 2,268 0.3% WA 2,105 14,304 16,409 2.0%

MI 2,512 23,333 25,845 3.2% WI 862 6,918 7,780 1.0%

MN 1,147 12,271 13,418 1.7% WV 107 1,040 1,147 0.1%

MO 918 7,377 8,295 1.0% WY 39 366 405 0.0%

MS 341 2,664 3,005 0.4% Other2 582 1,966 2,548 0.3%

1 Total reflects active trials and active permanent modifications.

2 Includes Guam, Puerto Rico and the U.S. Virgin Islands.

60+ Day Delinquency Rate

5.0% and lower 10.01% - 15.0% 20.01% 

5.01% - 10.0% 15.01% - 20.0% and higher

HAMP Modifications

5,000 and lower 20,001 – 35,000

5,001 – 10,000 35,001 and higher

10,001 – 20,000 

HAMP Activity by State Modification Activity by State

Mortgage Delinquency Rates by State
Making Home Affordable: Summary Results

Program Performance Report Through September 2011

Homeowner Outreach Events Hosted Nationally by 

Treasury and Partners (cumulative) 59

Homeowners Attending Treasury-Sponsored Events 

(cumulative) 59,002

Servicer Solicitation of Borrowers (cumulative)1 7,882,679

Page views on MakingHomeAffordable.gov

(September 2011) 1,971,889

Page views on MakingHomeAffordable.gov (cumulative) 126,837,141

1 Source: Survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from 

borrowers 60+ days delinquent, regardless of eligibility for a HAMP modification. 

Program to 

Date September

Total Number of Calls Taken at 

1-888-995-HOPE 2,537,944 68,354

Borrowers Receiving Free Housing 

Counseling Assistance Through the 

Homeowner’s HOPETM Hotline

1,205,835 31,509

Selected Homeowner Outreach Measures

Homeowner’s HOPETM Hotline Volume

Source: Homeowner’s HOPETM Hotline. Numbers reflect calls that resulted in customer records.

A complete list of HAMP activity for all metropolitan areas is available at

http://www.treasury.gov/initiatives/financial-stability/results/MHA-Reports/

9

Metropolitan Statistical Area

Active

Trials

Permanent

Modifications

Total MSA 

HAMP 

Activity

% of U.S. 

HAMP 

Activity

Los Angeles-Long Beach-Santa Ana, 

CA 7,391 52,891 60,282 7.4%

New York-Northern New JerseyLong Island, NY-NJ-PA 6,485 44,836 51,321 6.3%

Chicago-Joliet-Naperville, IL-IN-WI 4,621 37,276 41,897 5.2%

Riverside-San Bernardino-Ontario, 

CA 3,844 37,810 41,654 5.1%

Miami-Fort Lauderdale-Pompano 

Beach, FL 5,467 35,380 40,847 5.0%

Phoenix-Mesa-Glendale, AZ 2,159 26,086 28,245 3.5%

Washington-Arlington-Alexandria, 

DC-VA-MD-WV 2,628 24,504 27,132 3.3%

Atlanta-Sandy Springs-Marietta, GA 2,636 21,120 23,756 2.9%

San Francisco-Oakland-Fremont, CA 2,180 14,477 16,657 2.1%

Las Vegas-Paradise, NV 1,573 14,997 16,570 2.0%

Detroit-Warren-Livonia, MI 1,519 14,150 15,669 1.9%

Orlando-Kissimmee-Sanford, FL MSA 1,605 13,429 15,034 1.9%

San Diego-Carlsbad-San Marcos, CA 1,618 12,731 14,349 1.8%

Boston-Cambridge-Quincy, MA-NH 1,509 12,696 14,205 1.8%

Sacramento-Arden-Arcade-Roseville, 

CA 1,477 12,339 13,816 1.7%

15 Metropolitan Areas With Highest HAMP Activity

Note: Total reflects active trials and active permanent modifications.
Making Home Affordable: Summary Results

Program Performance Report Through September 2011

Aged Trials1

190,412

165,543

117,574

94,269

76,502

69,418

49,229

39,753 36,184 32,017 26,362 25,390 23,552 23,014 23,061 27,345

19,793

0

50,000

100,000

150,000

200,000

May 2010 June July Aug Sept Oct Nov Dec Jan 2011 Feb March April May June July Aug Sept

Trials Lasting 6 Months or Longer At End of Month

1 Active trials initiated at least six months ago. See page 11 for number of aged trials by servicer. These figures include trial modifications that have 

been converted to permanent modifications or cancelled by the servicer and are pending reporting to the HAMP system of record. 2 The decline in aged trials reported this month is in part due to trials that effectively converted to permanent modifications in prior months which 

servicers were able to report as permanent this month due to an enhancement to the HAMP system of record. 

The number of active trials lasting 6 months or longer is below 19,8002.

Program guidance directs servicers to cancel or convert trial modifications after three 

or four monthly payments, depending on circumstances.

10
Making Home Affordable: Servicer Results

Program Performance Report Through September 2011

1 Estimated eligible 60+ day delinquent borrowers as reported by 

servicers as August 31, 2011, include those in conventional loans: 

 in foreclosure and bankruptcy.

 with a current unpaid principal balance less than $729,750 on a 

one-unit property, $934,200 on a two-unit property, $1,129,250 on 

a three-unit property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination.

 originated on or before January 1, 2009.

Estimated eligible 60+ day delinquent borrowers exclude: 

 Those in FHA and VA loans.

 Those in loans that are current or less than 60 days delinquent, 

which may be eligible for HAMP if a borrower is in imminent 

default.

 Those borrowers with debt-to-income ratios less than 31% or a 

negative NPV test.

 Owners of vacant properties or properties otherwise excluded.

 HAMP Trials and Permanent Modifications disqualified from 

HAMP.

 Unemployed borrowers.

Exclusions for DTI and NPV are estimated using market analytics. 2 As reported in the monthly servicer survey of large SPA servicers 

through Sep. 30, 2011. 3 As reported into the HAMP system of record by servicers. Excludes 

FHA-HAMP modifications. Subject to adjustment based on servicer 

reconciliation of historic loan files. Totals reflect impact of servicing 

transfers. In cases where servicing transfers exceed new trial 

modifications reported, negative numbers are not presented. 

Servicers may enter new trial modifications into the HAMP system of 

record at any time. 4 These figures include trial modifications that have been converted to 

permanent modifications by the servicer and are pending reporting 

to the HAMP system of record plus some portion which may be 

canceled. 5 Bank of America, NA includes Bank of America, NA, BAC Home 

Loans Servicing LP, Home Loan Services and Wilshire Credit 

Corporation. 6 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation. 7 Wells Fargo Bank, NA includes all loans previously reported under 

Wachovia Mortgage, FSB. 8 Other SPA servicers are entities excluding the 10 largest servicers, by 

cap amount, that have signed participation agreements with 

Treasury and Fannie Mae. A full list of participating servicers is in 

Appendix A. 9 Includes servicers of loans owned or guaranteed by Fannie Mae and 

Freddie Mac. Includes GSE loans transferred from SPA servicers.

As of 

August 31, 2011 Cumulative As of Sep. 30, 2011

Servicer 

Estimated 

Eligible 60+ 

Day Delinquent

Borrowers1 

Trial Plan 

Offers 

Extended2

All HAMP 

Trials 

Started3

All HAMP 

Permanent 

Modifications

Started3

Trial 

Modifications 

Reported Since 

August 2011

Report3

Active Trial 

Modifications3

Active Trial 

Modifications 

Lasting 6

Months or 

Longer4

Active 

Permanent 

Modifications3

American Home Mortgage Servicing 

Inc. 39,064 40,078 36,037 28,342 909 2,978 231 23,470

Bank of America, NA5 227,868 505,416 413,450 174,611 3,475 17,434 6,130 148,033

CitiMortgage, Inc. 70,400 189,195 134,439 57,691 2,533 4,692 1,642 49,822

GMAC Mortgage, LLC 26,050 78,250 64,541 47,636 807 2,522 49 39,624

J.P. Morgan Chase Bank, NA6 155,376 330,472 281,257 126,400 9,135 26,274 6,058 103,160

Litton Loan Servicing LP 32,742 43,864 38,295 13,525 369 1,643 302 10,604

Ocwen Loan Servicing, LLC 35,554 50,565 48,065 37,273 763 3,006 379 27,989

OneWest Bank 33,456 73,051 56,192 31,477 875 4,074 186 27,477

Select Portfolio Servicing 3,790 68,553 42,391 23,341 125 622 32 18,899

Wells Fargo Bank, NA7 123,501 330,845 244,435 116,076 3,396 10,271 1,249 100,357

Other SPA Servicers8 94,964 218,256 217,803 113,196 1,417 7,831 1,137 95,891

Other GSE Servicers9 131,330 NA 137,107 87,406 2,170 9,488 2,398 75,286

Total 974,095 1,928,545 1,714,012 856,974 25,974 90,835 19,793 720,612

HAMP Modification Activity by Servicer

11
Making Home Affordable: Servicer Results

Program Performance Report Through September 2011

Length of Trial Upon Conversion1

1 For all permanent modifications started. Note: Per program guidelines, effective June 1, 2010 all trials must be started using verified income. Prior to June 1, 2010, some servicers 

initiated trials using stated income information. 

3.0

3.4 3.5 3.3

4.6

3.0 3.0

3.6

3.2 3.5 3.3 3.3

0

1

2

3

4

5

6

7

8

9

Am. Home Servicing Bank of America CitiMortgage GMAC JP Morgan Chase Litton Ocwen OneWest SPS Wells Fargo Other GSE servicers Other SPA Servicers

Months

Trials Started Before 6/1/10 Trials Started On/After 6/1/10 Before 6/1/10 Average (5.3) On/After 6/1/10 Average (3.5)

The average length of the trial period for those converted to a permanent 

HAMP modification has decreased from 5.3 months for trials started prior to 

June 1, 2010, to 3.5 months for trials started June 1, 2010 or later.

12
Making Home Affordable: Servicer Results

Program Performance Report Through September 2011

86%

76%

81%

84%

72%

81% 82%

77%

90% 88%

83% 84%

0%

20%

40%

60%

80%

100%

Am. Home 

Servicing

Bank of America CitiMortgage GMAC JPMorgan Chase Litton Ocwen OneWest SPS Wells Fargo Other GSE

Servicers

Other SPA 

Servicers

Conversion Rate

Average of Trials Started Before 6/1/10 (42%) Average of Trials Started On/After 6/1/10 (80%)

Of Trials Started Before 6/1/10:

42% Converted to Permanent Modification

0.4% Pending Processing or Decision

Of Eligible Trials Started On/After 6/1/10:

80% Converted to Permanent Modification

10% Pending Processing or Decision

Conversion Rate1

1 Per program guidelines, effective June 1, 2010 all trials must be started using verified income. Prior to June 1, 2010, some servicers initiated trials using stated income information. 

Chart depicts conversion rates as measured against trials eligible to convert – those three months in trial, or four months if the borrower was at risk of imminent default at trial 

modification start. Permanent modifications transferred among servicers are credited to the originating servicer. Trial modifications transferred are reflected in the current servicer’s 

population.

Following the implementation of verified income 

documentation in June 2010, rates of converting trial 

modifications into permanent modifications have 

substantially risen.

13
Making Home Affordable: Servicer Results

Program Performance Report Through September 2011

Disposition Path 

Homeowners in Canceled HAMP Trial Modifications

Survey Data Through August 2011 (10 Largest Servicers)

Homeowners Whose HAMP Trial Modification Was Canceled Who Are in the Process of:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy 

in Process

Borrower

Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-inLieuForeclosure 

Starts

Foreclosure

Completions

Total

(As of 

August 

2011)

American Home 

Mortgage Servicing Inc. 233 74 183 2,566 50 190 308 704 135 4,443

Bank of America, NA3 30,097 8,681 30,134 75,005 2,314 4,167 16,875 32,224 16,459 215,956

CitiMortgage Inc. 16,747 3,633 5,525 28,776 986 1,446 1,726 9,410 2,043 70,292

GMAC Mortgage, LLC 1,690 394 1,037 5,728 214 480 1,049 1,757 1,694 14,043

JP Morgan Chase Bank 

NA4 6,605 786 4,319 54,966 546 6,655 7,412 23,236 12,620 117,145

Litton Loan Servicing LP 554 218 606 12,157 64 194 1,189 628 1,013 16,623

Ocwen Loan Servicing, 

LLC 633 132 456 2,989 464 38 366 2,047 640 7,765

OneWest Bank 420 611 718 10,368 188 43 1,152 3,276 3,831 20,607

Select Portfolio 

Servicing 1,263 462 1,343 5,477 330 398 1,324 1,741 3,260 15,598

Wells Fargo Bank NA5 1,701 799 12,447 55,208 1,148 18,161 3,078 16,230 9,314 118,086

TOTAL 

(These 10 Largest

Servicers)

59,943

10.0%

15,790

2.6%

56,768

9.5%

253,240

42.2%

6,304

1.0%

31,772

5.3%

34,479

5.7%

91,253

15.2%

51,009

8.5%

600,558

100.0%

Note: Data is as reported by servicers for actions completed through August 31, 2011. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Trial loans that have been canceled, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

3 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 4 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.

5 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios. 

The most common causes of 

trial cancellations from all 

servicers are:

• Insufficient documentation

• Trial plan payment default 

• Ineligible borrower: 

first lien housing expense is 

already below 31% of 

household income

14
Making Home Affordable: Servicer Results

Program Performance Report Through September 2011

Disposition Path 

Homeowners Not Accepted for HAMP Trial Modifications

Survey Data Through August 2011 (10 Largest Servicers)

Homeowners Not Accepted for a HAMP Trial Modification Who Are in the Process of:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy 

in Process

Borrower

Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-inLieuForeclosure 

Starts

Foreclosure

Completions

Total

(As of 

August 

2011)

American Home 

Mortgage Servicing Inc. 1,851 1,257 10,161 35,592 1,108 1,424 2,118 7,859 1,588 62,958

Bank of America, NA3 65,198 17,007 119,064 87,883 9,322 8,256 37,975 87,916 37,143 469,764

CitiMortgage Inc. 22,511 9,175 20,974 24,654 4,645 15,971 1,431 6,955 7,397 113,713

GMAC Mortgage, LLC 23,829 5,728 35,189 36,586 3,025 4,307 8,260 17,392 13,577 147,893

JP Morgan Chase Bank 

NA4 85,566 6,242 83,041 140,061 2,218 62,395 27,927 72,140 23,361 502,951

Litton Loan Servicing LP 2,995 1,256 4,057 16,407 282 857 4,537 2,860 4,438 37,689

Ocwen Loan Servicing, 

LLC 6,335 1,479 30,504 32,682 4,745 133 422 4,493 2,168 82,961

OneWest Bank 5,045 2,954 24,725 18,683 1,578 1,432 4,406 12,028 10,150 81,001

Select Portfolio 

Servicing 2,650 460 2,946 4,441 390 286 1,077 1,871 1,709 15,830

Wells Fargo Bank NA5 17,492 5,055 51,741 50,124 2,012 24,512 15,557 22,072 15,080 203,645

TOTAL 

(These 10 Largest 

Servicers)

233,472

13.6%

50,613

2.9%

382,402

22.3%

447,113

26.0%

29,325

1.7%

119,573

7.0%

103,710

6.0%

235,586

13.7%

116,611

6.8%

1,718,405

100.0%

Note: Data is as reported by servicers for actions completed through August 31, 2011. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Homeowners who were not approved for a HAMP trial modification, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

3 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 4 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.

5 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

Note: Excludes loans removed from servicing portfolios. 

The most common causes of 

trials not accepted from all 

servicers are:

• Insufficient documentation

• Ineligible borrower: 

first lien housing expense is 

already below 31% of 

household income

• Ineligible mortgage

15
Making Home Affordable: Servicer Results

Program Performance Report Through September 2011

0

10

20

30

40

50

60

70

80

90

100

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JP Morgan 

Chase

Litton Ocwen OneWest SPS Wells Fargo

Seconds

Program to date, there have been 1,249,657 calls to the Homeowner’s 

HOPETM Hotline regarding a specific SPA servicer, of which 6.7% included 

complaints. Below shows specific complaint rates.

Source: Homeowner’s HOPETM Hotline. Numbers reflect calls that resulted in customer records.

Note: Complaint rate is the share of a specific servicer’s call volume that are complaints (e.g., for all calls about OneWest, 10.0% 

included complaints.)

Homeowner Experience (10 Largest Servicers)

Average Speed to Answer Homeowner Calls (August)

Average Speed to Answer Calls 

to Homeowner’s HOPETM Hotline 

for August: 18.5 Seconds

Call Abandon Rate (August)

0%

2%

4%

6%

8%

10%

12%

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JP Morgan 

Chase

Litton Ocwen OneWest SPS Wells Fargo

Homeowner’s HOPETM Hotline Average Call 

Abandon Rate for August: 2.7%

Source: Survey data through August 31, 2011, from servicers on call volume to loss mitigation lines; Homeowner’s 

HOPETM Hotline. 

Source: Survey data through August 31, 2011, from servicers on call volume to loss mitigation lines; 

Homeowner’s HOPETM Hotline. 

Servicer Time to Resolve Third-Party Escalations 

(Cases Reported Feb. 1, 2011 – Sep. 30, 2011)

0

10

20

30

40

50

60

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JP Morgan 

Chase

Litton Ocwen OneWest SPS Wells Fargo

Resolved

Cases 582 8,248 921 529 3,435 281 646 742 134 2,109

Post-2/1/11 Calendar Days

Target: 30 Calendar Days

Source: MHA Support Centers. Escalations resolved on or after Feb. 1, 2011. Investor denial cases, cases 

involving bankruptcy and those that did not require servicer actions are not included in calculation of 

servicer time to resolve escalations. Target of 30 calendar days, effective Feb. 1, 2011, includes an 

estimated 5 days of processing by MHA Support Centers. 

Servicer Complaint Rate to Homeowner’s HOPETM Hotline

(Program to Date, Through September)

3%

4%

5%

6%

7%

8%

9%

10%

11%

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JP Morgan 

Chase

Litton Ocwen OneWest SPS Wells Fargo

% of Calls for Specific 

Servicer

Complaints

(PTD): 2,413 29,166 6,684 3,315 16,913 1,680 2,418 266 652 10,776

Program to Date Average: 6.7% 

16
Making Home Affordable: Servicer Results

Program Performance Report Through September 2011

1 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and 

Wilshire Credit Corporation. 2 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.

3 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

Note: Figures reflect active trials and active permanent modifications.

Modifications by Investor Type (Large Servicers)

17

Servicer GSE Private Portfolio

Total Active 

Modifications

American Home Mortgage Servicing Inc. 1,285 25,163 - 26,448

Bank of America, NA1 96,142 59,337 9,988 165,467

CitiMortgage, Inc. 31,484 5,643 17,387 54,514

GMAC Mortgage, LLC 24,739 5,815 11,592 42,146

JP Morgan Chase NA2 57,260 49,078 23,096 129,434

Litton Loan Servicing LP 82 12,155 10 12,247

Ocwen Loan Servicing, LLC 7,102 23,794 99 30,995

OneWest Bank 14,535 14,547 2,469 31,551

Select Portfolio Servicing 522 16,446 2,553 19,521

Wells Fargo Bank, NA 3 50,573 15,903 44,152 110,628

Other HAMP Servicers 138,867 33,603 16,026 188,496

Total 422,591 261,484 127,372 811,447
Making Home Affordable

Program Performance Report Through September 2011

Servicers participating in the HAMP First Lien Modification Program may also offer additional support for homeowners, including Home Affordable Foreclosure 

Alternatives (HAFA), a forbearance for unemployed borrowers through the Unemployment Program (UP), and Principal Reduction Alternative (PRA). 

Effective October 3, 2010, the ability to make new financial commitments under the Troubled Asset Relief Program (TARP) terminated, and consequently no 

new Servicer Participation Agreements may be executed. In addition, effective June 25, 2010, no new housing programs may be created under TARP. 

Allstate Mortgage Loans & 

Investments, Inc.

American Eagle Federal Credit Union

American Home Mortgage Servicing, 

Inc

AMS Servicing, LLC

Aurora Loan Services, LLC

Bank of America, N.A.1

Bank United

Bay Federal Credit Union

Bayview Loan Servicing, LLC

Carrington Mortgage Services, LLC

CCO Mortgage

Central Florida Educators Federal 

Credit Union

CitiMortgage, Inc.

Citizens 1st National Bank

Community Bank & Trust Company

Community Credit Union of Florida

CUC Mortgage Corporation

DuPage Credit Union

Fay Servicing, LLC

Fidelity Homestead Savings Bank

First Bank

First Financial Bank, N.A.

Franklin Credit Management 

Corporation

Franklin Savings

Fresno County Federal Credit Union

Glass City Federal Credit Union

GMAC Mortgage, LLC

Grafton Suburban Credit Union

Great Lakes Credit Union

Greater Nevada Mortgage Services

Green Tree Servicing LLC

Hartford Savings Bank

Hillsdale County National Bank

HomEq Servicing

HomeStar Bank & Financial Services

Horicon Bank

Horizon Bank, NA

IBM Southeast Employees' Federal 

Credit Union

IC Federal Credit Union

Idaho Housing and Finance 

Association

iServe Residential Lending LLC

iServe Servicing Inc.

J.P.Morgan Chase Bank, NA2

Lake City Bank

Lake National Bank

Liberty Bank and Trust Co. 

Litton Loan Servicing

Los Alamos National Bank

Magna Bank

Marix Servicing, LLC

Midland Mortgage Company

Midwest Community Bank

Mission Federal Credit Union

Mortgage Center, LLC

Nationstar Mortgage LLC

Navy Federal Credit Union

Ocwen Loan Servicing, LLC

OneWest Bank

ORNL Federal Credit Union

Park View Federal Savings Bank

Pathfinder Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage3

Purdue Employees Federal Credit 

Union

QLending, Inc.

Quantum Servicing Corporation

Residential Credit Solutions

RG Mortgage Corporation

RoundPoint Mortgage Servicing 

Corporation

Saxon Mortgage Services, Inc.

Schools Financial Credit Union

SEFCU

Select Portfolio Servicing

Servis One Inc., dba BSI Financial 

Services, Inc.

ShoreBank

Silver State Schools Credit Union

Specialized Loan Servicing, LLC

Sterling Savings Bank

Suburban Mortgage Company of New 

Mexico

Technology Credit Union

The Golden 1 Credit Union

U.S. Bank National Association

United Bank

United Bank Mortgage Corporation

Vantium Capital, Inc.

Vist Financial Corp.

Wealthbridge Mortgage Corp. 

Wells Fargo Bank, NA4

Yadkin Valley Bank

1 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing 

LP, Home Loan Services and Wilshire Credit Corporation.

2 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation. 

3 Formerly National City Bank.

4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia 

Mortgage, FSB. 

Appendix A1: Non-GSE Participants in HAMP

18
Making Home Affordable

Program Performance Report Through September 2011

Second Lien Modification Program (2MP)

Bank of America, NA1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc.

Community Credit Union of Florida

GMAC Mortgage, LLC 

Green Tree Servicing LLC 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

J.P.Morgan Chase Bank, NA2

Nationstar Mortgage LLC

OneWest Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage 3

Residential Credit Solutions 

Servis One Inc., dba BSI Financial Services, Inc. 

Wells Fargo Bank, NA 4

FHA First Lien Program (Treasury FHA-HAMP)

Amarillo National Bank

American Financial Resources Inc. 

Aurora Financial Group, Inc. 

Aurora Loan Services, LLC 

Banco Popular de Puerto Rico 

Bank of America, NA1

Capital International Financial, Inc. 

CitiMortgage, Inc. 

CU Mortgage Services, Inc. 

First Federal Bank of Florida 

First Mortgage Corporation 

Franklin Savings 

Gateway Mortgage Group, LLC 

GMAC Mortgage, LLC. 

Green Tree Servicing LLC 

Guaranty Bank 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

James B. Nutter & Company 

J.P.Morgan Chase Bank,NA2

M&T Bank 

Marix Servicing, LLC 

Marsh Associates, Inc. 

Midland Mortgage Company 

Nationstar Mortgage LLC 

Ocwen Loan Servicing, LLC 

PennyMac Loan Services, LLC 

PNC Mortgage 3

RBC Bank (USA) 

Residential Credit Solutions 

Saxon Mortgage Services, Inc. 

Schmidt Mortgage Company 

Select Portfolio Servicing 

Servis One Inc., dba BSI Financial Services, Inc. 

Stockman Bank of Montana 

Wells Fargo Bank, NA 4

Weststar Mortgage, Inc. 

FHA Second Lien Program (FHA 2LP)

Bank of America, NA1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc. 

Flagstar Capital Markets Corporation 

GMAC Mortgage, LLC. 

Green Tree Servicing LLC

J.P.Morgan Chase Bank, NA2

Nationstar Mortgage LLC 

PNC Bank, National Association 

PNC Mortgage 3

Residential Credit Solutions 

Saxon Mortgage Services, Inc. 

Select Portfolio Servicing 

Wells Fargo Bank, NA 4

Rural Housing Service Modification Program 

(RD-HAMP)

Banco Popular de Puerto Rico

Bank of America, N.A. 1

Horicon Bank 

J.P.Morgan Chase Bank, NA 2

Magna Bank 

Marix Servicing, LLC 

Midland Mortgage Company 

Nationstar Mortgage LLC 

Wells Fargo Bank, NA 4

1 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home 

Loan Services and Wilshire Credit Corporation.

2 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation. 

3 Formerly National City Bank.

4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage FSB. 

Appendix A2: Participants in Additional Making Home Affordable Programs

19