Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA6 14,725 16,559 2,224 14,335 1,292,686 1,276,237 576,102 700,135

BankUnited 59 72 43 29 9,274 9,122 4,462 4,660

Bayview Loan Servicing, LLC 1,400 885 183 702 28,184 25,864 9,549 16,315

Carrington Mortgage Services, LLC 1,832 1,967 828 1,139 59,335 57,881 19,937 37,944

CCO Mortgage, a division of RBS Citizens NA 467 423 17 406 23,544 22,897 5,559 17,338

CitiMortgage Inc 992 2,514 2,227 287 522,397 509,412 218,543 290,869

Green Tree Servicing LLC 1,548 1,279 357 922 75,685 72,740 27,501 45,239

JPMorgan Chase Bank, NA 15,902 13,496 2,751 10,745 1,461,865 1,444,043 428,627 1,015,416

Midland Mortgage Co. 2,074 2,444 295 2,149 88,262 86,823 6,700 80,123

Nationstar Mortgage LLC 13,018 4,817 601 4,216 342,861 306,660 67,875 238,785

Navy Federal Credit Union 246 283 59 224 8,728 8,304 1,603 6,701

Ocwen Loan Servicing, LLC7 26,573 23,561 5,189 18,372 1,171,323 1,154,592 279,058 875,534

OneWest Bank 3,756 5,723 570 5,153 368,162 354,558 100,009 254,549

ORNL Federal Credit Union 5 5 1 4 445 443 45 398

PennyMac Loan Services, LLC 916 997 406 591 13,821 12,755 3,623 9,132

PNC Bank, National Association 6 11 1 10 582 522 22 500

PNC Mortgage8 511 505 61 444 33,987 33,981 26,888 7,093

Residential Credit Solutions, Inc. 332 269 58 211 14,333 10,862 2,058 8,804

Select Portfolio Servicing, Inc. 2,590 3,547 1,748 1,799 116,586 112,103 81,879 30,224

Specialized Loan Servicing LLC 1,515 3,886 631 3,255 37,073 35,040 4,859 30,181

U.S. Bank National Association 2,058 944 113 831 105,050 100,220 42,151 58,069

Wells Fargo Bank, NA 9,564 10,547 3,245 7,302 766,759 750,634 265,077 485,557

Other Servicers9 - - - - 170,842 170,842 106,111 64,731

TOTAL 100,089 94,734 21,608 73,126 6,711,784 6,556,535 2,278,238 4,278,297

6 Bank of America, NA includes BAC Home Loans Servicing, LP. 

7 Ocwen Loan Servicing, LLC includes GMAC Mortgage, LLC.

8 Formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey 

questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP Trial 

Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests approved and 

Trial Offers sent since program inception, or March 2009.

5

 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: "Number 

of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 

2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

HAMP Application Activity by Servicer 1

As of May 2013

Activity in May 2013 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be 

separately reviewed or validated by Treasury.

Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to August 

2012, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis.

From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that 

Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received include 

all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance.

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures include 

HAMP mortgage modification requests evaluated and denied due to insufficient documentation.