HAMP Application Activity by Servicer 1

As of July 2016

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 5,626 3,488 148 3,340 1,514,123 1,485,648 587,265 898,383

BankUnited 14 10 7 3 10,319 9,914 4,942 4,972

Bayview Loan Servicing, LLC 2,048 1,659 162 1,497 84,286 80,050 19,906 60,144

Carrington Mortgage Services, LLC 842 779 71 708 101,065 100,823 27,006 73,817

CCO Mortgage, a division of RBS Citizens NA 149 149 24 125 38,732 38,421 6,941 31,480

CIT Bank, NA6 89 73 9 64 387,898 387,650 103,552 284,098

CitiMortgage Inc 782 965 70 895 614,757 602,229 194,032 408,197

Ditech Financial LLC7 1,641 1,077 765 312 123,035 118,869 47,747 71,122

JPMorgan Chase Bank, NA 3,100 2,703 364 2,339 1,841,364 1,825,333 452,230 1,373,103

Nationstar Mortgage LLC 4,875 4,999 1,123 3,876 613,137 608,134 129,095 479,039

Navy Federal Credit Union 181 158 5 153 15,252 15,053 2,467 12,586

Ocwen Loan Servicing, LLC 8,025 8,536 2,316 6,220 1,634,640 1,589,768 494,988 1,094,780

ORNL Federal Credit Union - - - - 754 742 56 686

PennyMac Loan Services, LLC 103 96 26 70 23,895 23,809 6,589 17,220

PNC Bank NA8 358 355 38 317 52,346 52,236 29,112 23,124

Select Portfolio Servicing, Inc. 3,166 3,957 752 3,205 284,823 262,290 131,484 130,806

Specialized Loan Servicing LLC 1,891 1,901 246 1,655 117,471 114,222 20,307 93,915

U.S. Bank National Association 662 574 171 403 159,267 156,785 48,029 108,756

Wells Fargo Bank, NA 5,637 4,814 655 4,159 1,599,071 1,577,073 450,776 1,126,297

Other Servicers9 - - - - 212,677 212,504 111,096 101,408

TOTAL 39,189 36,293 6,952 29,341 9,428,912 9,261,553 2,867,620 6,393,933

Activity in July 2016 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not 

become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods