Making Home Affordable

Program Performance Report Through November 2011

 

16-17

Report Highlights

Nearly 910,000 Homeowners Granted Permanent Modifications

• Program to date, homeowners in permanent modifications have saved an 

estimated $9.9 billion in monthly mortgage payments. Homeowners in active first 

lien permanent modifications are currently saving a median of $530 per month –

more than one-third of the median before-modification payment.

• Eighty-three percent of eligible homeowners entering a HAMP trial modification 

since June 1, 2010 received a permanent modification, with an average trial period 

of 3.5 months.

• In addition, the Office of the Comptroller of the Currency (OCC) released its Third 

Quarter 2011 Mortgage Metrics Report which continues to report lower 

delinquency and re-default rates for HAMP as compared to other industry 

modifications.

Inside: Expanded Reporting on the Second Lien Modification Program

• This month, additional detail on the Second Lien Modification Program (2MP) is 

available, including servicer-level detail on eligible second liens. 

• Homeowners in 2MP save a median of $163 per month on their second mortgage, 

in addition to the savings realized from the modification of their first mortgage 

under HAMP.

• Over one-third of 2MP borrowers reside in California (35%), followed by Florida 

(9%) and New York (6%).

Inside:

SUMMARY RESULTS:

First Lien Modification Activity

Waterfall of Eligible Borrowers/

First Lien Modification Characteristics

Second Lien Modification Program (2MP)

Activity for PRA, Treasury FHA-HAMP, HAFA 

and UP / Modifications by Investor Type

HAMP Activity by State

HAMP Activity by MSA/

Homeowner Outreach

Aged Trials

SERVICER RESULTS:

First Lien Modification Activity by

Servicer

First Lien, PRA, 2MP, and HAFA

Activity by Servicer

Trial Length

Conversion Rate

Homeowner Experience

Disposition of Homeowners Not in 

HAMP

APPENDICES:

Participants in MHA Programs

 

2

3

4

5

6

7

8

 

9

10

11

12

13

14-15
Making Home Affordable: Summary Results

Program Performance Report Through November 2011

HAMP Activity: First Lien Modifications

Total

HAMP Eligibility 

(As of Oct. 31, 2011)

Eligible Delinquent Loans1 2,539,502

Eligible Delinquent Borrowers2 891,542

Trial

Modifications

Trial Plan Offers Extended (Cumulative)3 1,984,196

All Trials Started 1,754,516

Trials Reported Since October 2011 Report4 19,059

Trial Modifications Canceled (Cumulative) 764,340

Active Trials 80,223

Permanent 

Modifications

All Permanent Modifications Started 909,953

Permanent Modifications Reported Since 

October 2011 Report 26,877

Permanent Modifications Canceled 

(Cumulative)5 159,205

Active Permanent Modifications 750,748

1 Estimated eligible 60+ day delinquent loans as reported by servicers as of October 31, 2011, include conventional 

loans: 

 in foreclosure and bankruptcy.

 with a current unpaid principal balance less than $729,750 on a one-unit property, $934,200 on a two-unit 

property, $1,129,250 on a three-unit property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination.

 originated on or before January 1, 2009.

Estimated eligible 60+ day delinquent loans exclude: 

 FHA and VA loans.

 loans that are current or less than 60 days delinquent, which may be eligible for HAMP if a borrower is in imminent 

default. 2 The estimated eligible 60+ day delinquent borrowers are those in HAMP-eligible loans, minus estimated exclusions of 

loans on vacant properties, loans with borrower debt-to-income ratio below 31%, loans that fail the NPV test, 

properties no longer owner-occupied, unemployed borrowers, manufactured housing loans with title/chattel issues 

that exclude them from HAMP, loans where the investor pooling and servicing agreements preclude modification, 

and trial and permanent modifications disqualified from HAMP. Exclusions for DTI and NPV results are estimated 

using market analytics. 3 As reported in the monthly servicer survey of large SPA servicers through November 30, 2011. 4 Servicers may enter new trial modifications into the HAMP system of record at anytime. 5 A permanent modification is canceled when the borrower has missed three consecutive monthly payments. Includes 

2,628 loans paid off.

HAMP is designed to lower monthly mortgage payments to help struggling 

homeowners stay in their homes and prevent avoidable foreclosure. 

Note: Unless specified, exhibits in this report refer to HAMP first lien modification activity. 

2

HAMP Trials Started

1,511

1,545

1,580

1,613

1,639

1,665

1,687

1,707

1,727

1,742

1,755

0

50

100

1,350

1,400

1,450

1,500

1,550

1,600

1,650

1,700

1,750

1,800

Jan 2011 Feb Mar Apr May June July Aug Sep Oct Nov

New Trials Started (000s)

All Trials Started (000s)

Cumulative Trial Starts (Left Axis)

Monthly Trial Starts (Right Axis)

Source: HAMP system of record. Servicers may enter new trial modifications into the HAMP system of 

record at any time. For example, 19,059 trials have entered the HAMP system of record since the prior 

report; 12,877 were trials with a first payment recorded in November 2011. 

Permanent Modifications Started (Cumulative)

608

634

670

699

731

763

791

817

857

883

910

400

500

600

700

800

900

1,000

Jan 2011 Feb Mar Apr May June July Aug Sep Oct Nov

All Permanent Modifications Started (000s)

Source: HAMP system of record. 
Making Home Affordable: Summary Results

Program Performance Report Through November 2011

• The primary hardship reasons for homeowners in active permanent 

modifications are:

• 64.3% experienced loss of income (curtailment of income or unemployment)

• 11.4% reported excessive obligation

• 3.2% reported an illness of the principal borrower

Homeowner Benefits and First Lien Modification Characteristics

Loan Characteristic

Before 

Modification After ModificationMedian Decrease

Front-End Debt-to-Income Ratio1 45.3% 31.0% -14.3 pct pts

Back-End Debt-to-Income Ratio2 77.6% 60.5% -14.7 pct pts

Median Monthly Housing Payment3 $1,429.75 $829.90 -$529.75

1 Ratio of housing expenses (principal, interest, taxes, insurance and homeowners association and/or condo fees) 

to monthly gross income. 

2 Ratio of total monthly debt payments (including mortgage principal and interest, taxes, insurance, homeowners 

association and/or condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and 

investment property payments) to monthly gross income. Borrowers who have a back-end debt-to-income ratio of 

greater than 55% are required to seek housing counseling under program guidelines.

3 Principal and interest payment. 

Select Median Characteristics of Active Permanent Modifications

• Of trial modifications started, 79% of homeowners were at least 60 days 

delinquent at trial start. The rest were up to 59 days delinquent or current and 

in imminent default. 

3

• Aggregate savings to homeowners who received HAMP first lien permanent 

modifications are estimated to total approximately $9.9 billion, program to 

date, compared with unmodified mortgage obligations.

• The median monthly savings for borrowers in active permanent first lien 

modifications is $529.75, or 37% of the median monthly payment before 

modification. 

• Active permanent modifications feature the following modification steps:

• 98.2% feature interest rate reductions

• 58.8% offer term extension

• 30.3% include principal forbearance

Waterfall of Estimated Eligible Homeowners

For the First Lien Modification Program

Not all 60+ day delinquent loans are eligible for HAMP. Other characteristics may 

preclude homeowner eligibility. Based on the estimates, of the 4.6 million homeowners 

who are currently 60+ days delinquent, about 900,000 homeowners are eligible for 

HAMP. As this represents a point-in-time snapshot of the delinquency population and 

estimated HAMP eligibility, we expect that as homeowners become seriously 

delinquent between now and the end of 2012, some of those homeowners will be 

eligible for HAMP.

4.1

3.4

2.9

2.5

2.5

1.7 1.5

0.9

0.9

4.6

0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

5

Loans (Millions)

HAMP-Eligible 

60+ Day 

Delinquent 

Loans (GSE and 

SPA Servicers) HAMP 

Estimated 

Eligible 60+ 

Day 

Delinquent 

Borrowers

1st Lien, Less: Non- Less: Less: Non- Less: Jumbo HAMP- Less: DTI Less: Less: Estimated

60+ Days Participating FHA or Owner- Non- Eligible Less Than Negative Vacant HAMPDelinquent HAMP VA Occupied at Conforming Loans 31% NPV Properties Eligible

 Servicer Origination Loans and And Other Borrowers

 Loans Exclusions**

 Originated

After 1/1/2009

** Other exclusions include: no longer owner-occupied; unemployed borrowers; investor’s pooling and 

servicing agreement precludes modification; manufactured housing loans with titling/chattel issues that 

exclude them from HAMP; and trial and permanent modifications disqualified from HAMP.

Note: Chart refers only to loans eligible for the first lien modification program.

Sources: Fannie Mae; monthly survey of participating servicers for October 31, 2011. Total 60+ day 

delinquency figure derived from 3rd Quarter 2011 MBA National Delinquency Survey. Excluded loans are as 

reported by large servicers by survey who have signed a servicer participation agreement for HAMP.
Making Home Affordable: Summary Results

Program Performance Report Through November 2011

1 1 1 2 4 6

10

22

25

29

35

39

44 47 50 53 55

0

2

4

6

8

10

12

14

16

18

20

0

10

20

30

40

50

60

New Modifications Started (000s)

All Modifications Started (000s)

Cumulative 2MP Modification Starts (Left Axis)1

Monthly 2MP Modification Starts (Right Axis)1

4

Second Lien Modification Program (2MP)

Modification Characteristics

The Second Lien Modification Program (2MP) provides assistance to homeowners in a first lien permanent modification who have an eligible second lien with a participating HAMP 

servicer. This assistance can result in a modification of the second lien or a full or partial extinguishment of the second lien. 2MP requires that a participating servicer offer a second lien 

modification if that borrower also has a permanent and active first lien HAMP modification, and that the second lien has an unpaid balance of $5,000 or more and a pre-modification 

scheduled monthly payment of at least $100.

All Second Lien Modifications Started (Cumulative)1 54,828

Second Lien Modifications Involving Full Lien Extinguishments 9,772

Second Lien Modifications Disqualified2 1,098

Active Second Lien Modifications3 43,958

1 Includes second lien modifications reported into HAMP system of record through the end of cycle for November 2011 data, though 

the effective date may occur in December. Number of modifications is net of cancellations, which are primarily due to servicer data 

corrections. 2 Includes 77 loans paid off. 3 Includes 1,601 loans in active non-payment status whereby the 1MP has disqualified from HAMP. As a result, the servicer is no 

longer required to report payment activity on the 2MP modification 

4 Only six of the 10 largest SPA servicers participate in 2MP. See Appendix A for servicer participants in 2MP and other programs. 5 Data is as reported by servicers via survey as of November 30, 2011.

2MP Activity

2MP Participating Servicer Name4 Eligible 2nd Liens5

2MP Modifications 

Started

Bank of America, NA 42,224 20,431

CitiMortgage, Inc 15,179 7,529

GMAC Mortgage, LLC 4,652 3,178

JPMorgan Chase Bank, NA 28,682 10,700

OneWest Bank 4,575 1,320

Wells Fargo Bank, NA 17,774 9,891

Other Servicers 2,676 1,779

Total 115,762 54,828

• Based on survey data as reported by servicers through November 30, 2011, 47% of eligible 

second liens have received a 2MP modification, with many of the remaining second liens either 

still in the evaluation process by the servicers, awaiting homeowner response to the 2MP offer, or 

awaiting conversion of the first lien HAMP trial to permanent modification.

• Important factors affecting the size of the population of second liens eligible for 2MP 

modifications include:

 Servicer participation in 2MP is voluntary; current 2MP servicers represent 

approximately 69% of the homeowners with active, permanent HAMP first lien 

modifications4.

 Under 2MP, participating servicers are notified when a match is found between one of 

their second liens and a HAMP first lien modification. Survey data indicate that 308,341 

HAMP modifications have been matched with a second lien5. Of these matched second 

liens, a number are found to be ineligible for a 2MP modification. The most common 

reasons for ineligibility are:

• Cancellation or failure of a trial or permanent first lien HAMP modification,

• Extinguishment of the second lien prior to evaluation for 2MP,

• Failure of a 2MP trial modification, and

• Some homeowners with eligible second liens decline to participate in 2MP.

Median Amount of Full Extinguishment $60,688 

Median Amount of Partial Extinguishment for Active 

2MP Modifications $6,325

Median Payment Reduction for Active Modifications $163

Top three States by Activity, Percent of Total Activity:

• California 35%

• Florida 9%

• New York 6%

Estimated Eligible 2nd Liens
Making Home Affordable: Summary Results

Program Performance Report Through November 2011

The Home Affordable Foreclosure Alternatives Program (HAFA) offers incentives for 

homeowners looking to exit their homes through a short sale or deed-in-lieu of 

foreclosure. HAFA has established important homeowner protections and an industry 

standard for streamlined transactions. In 22% of HAFA agreements started, the 

homeowner began a HAMP trial modification but later requested a HAFA agreement or 

was disqualified from HAMP. 

5

All HAFA Agreements Started1 38,613

HAFA Agreements Active 8,309

HAFA Transactions Completed 24,365

Completed Transactions – Short Sale 23,666

Completed Transactions – Deed-in-Lieu 699

Home Affordable Foreclosure Alternatives (HAFA) Activity

The Treasury MHA Unemployment Program (UP) provides a temporary forbearance to 

homeowners who are unemployed. Under Treasury guidelines, unemployed 

homeowners must be considered for a minimum of 12 months’ forbearance. 

All UP Forbearance Plans Started (through Oct. 2011) 16,633

UP Forbearance Plans With Some Payment Required 13,762

UP Forbearance Plans With No Payment Required 2,871

Unemployment Program (UP) Activity

1 Servicer agreement with homeowner for terms of potential short sale, which lasts at least 120 days; or 

agreement for a deed-in-lieu transaction. A short sale requires a third-party purchaser and cooperation of junior 

lienholders and mortgage insurers to complete the transaction. All HAFA Agreements Started include HAFA 

Agreements Active, HAFA Transactions Completed, and HAFA Transactions Canceled.

Note: Data is as reported by servicers via survey for UP participation through Oct. 31, 2011. 

See Appendix A2 for servicer participants in additional Making Home Affordable programs. 

The Treasury FHA-HAMP Program provides assistance to eligible homeowners 

with FHA-insured mortgages.

All Treasury FHA-HAMP Trial Modifications Started 7,350

Treasury FHA-HAMP Permanent Modifications Started 4,659

Treasury FHA-HAMP Modification Activity

The Principal Reduction Alternative (PRA) requires servicers of non-GSE loans to evaluate the benefit of 

principal reduction for mortgages with a loan-to-value ratio of 115% or greater when evaluating a 

homeowner for a HAMP first lien modification. While servicers are required to evaluate homeowners 

for PRA, they are not required to reduce principal as part of the modification. PRA may be a feature of 

a HAMP trial or permanent modification. 

All PRA Trial Modifications Started 57,656

PRA Trial Modifications Active 15,875

All PRA Permanent Modifications Started 38,243

PRA Permanent Modifications Active 36,454

Median Principal Amount Reduced for Active Permanent 

Modifications $66,308

Median Principal Amount Reduced for Active Permanent 

Modifications (%)2 31.3%

Principal Reduction Alternative (PRA) Activity

2 PRA amount as a percentage of before-modification UPB, excluding capitalization. 

1 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and 

Wilshire Credit Corporation. 2 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation.

3 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

Note: Figures reflect active trials and active permanent modifications.

Modifications by Investor Type (Large Servicers)

Servicer GSE Private Portfolio

Total Active 

Modifications

American Home Mortgage 

Servicing Inc. 1,296 26,138 0 27,434

Bank of America, NA1 82,941 62,590 10,482 156,013

CitiMortgage, Inc. 31,869 5,650 17,206 54,725

GMAC Mortgage, LLC 24,954 5,865 11,585 42,404

JPMorgan Chase NA2 60,394 52,639 23,943 136,976

Ocwen Loan Servicing, LLC 3 7,005 35,050 121 42,176

OneWest Bank 14,829 15,151 2,601 32,581

Saxon Mortgage Services, Inc. 1,442 10,380 1,895 13,717

Select Portfolio Servicing 520 16,166 2,510 19,196

Wells Fargo Bank, NA 4 51,476 15,695 45,478 112,649

Other HAMP Servicers 155,046 23,126 14,928 193,100

Total 431,772 268,450 130,749 830,971
Making Home Affordable: Summary Results

Program Performance Report Through November 2011

6

Note: Includes active trial and permanent 

modifications from the official HAMP system of 

record.

Source: 3rd Quarter 2011 

National Delinquency 

Survey, Mortgage 

Bankers Association.

State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity

AK 52 316 368 0.0% MT 85 860 945 0.1%

AL 481 4,173 4,654 0.6% NC 1,335 13,420 14,755 1.8%

AR 185 1,641 1,826 0.2% ND 16 123 139 0.0%

AZ 2,421 32,718 35,139 4.2% NE 108 999 1,107 0.1%

CA 19,103 187,620 206,723 24.9% NH 387 3,381 3,768 0.5%

CO 995 10,324 11,319 1.4% NJ 2,828 23,992 26,820 3.2%

CT 1,032 9,337 10,369 1.2% NM 293 2,426 2,719 0.3%

DC 155 1,257 1,412 0.2% NV 1,573 18,699 20,272 2.4%

DE 240 2,271 2,511 0.3% NY 4,940 35,028 39,968 4.8%

FL 10,709 89,853 100,562 12.1% OH 1,806 16,176 17,982 2.2%

GA 2,946 27,057 30,003 3.6% OK 225 1,698 1,923 0.2%

HI 277 2,841 3,118 0.4% OR 824 8,229 9,053 1.1%

IA 200 1,851 2,051 0.2% PA 1,650 15,253 16,903 2.0%

ID 276 2,899 3,175 0.4% RI 357 3,867 4,224 0.5%

IL 4,171 39,862 44,033 5.3% SC 765 6,933 7,698 0.9%

IN 754 7,107 7,861 0.9% SD 28 266 294 0.0%

KS 212 1,757 1,969 0.2% TN 864 7,613 8,477 1.0%

KY 298 2,793 3,091 0.4% TX 2,473 19,504 21,977 2.6%

LA 542 4,108 4,650 0.6% UT 584 7,065 7,649 0.9%

MA 2,006 18,234 20,240 2.4% VA 1,680 17,904 19,584 2.4%

MD 2,459 23,906 26,365 3.2% VT 86 626 712 0.1%

ME 275 2,051 2,326 0.3% WA 1,816 15,131 16,947 2.0%

MI 2,184 24,030 26,214 3.2% WI 816 7,108 7,924 1.0%

MN 988 12,582 13,570 1.6% WV 91 1,065 1,156 0.1%

MO 819 7,611 8,430 1.0% WY 31 379 410 0.0%

MS 286 2,719 3,005 0.4% Other2 496 2,085 2,581 0.3%

1 Total reflects active trials and active permanent modifications.

2 Includes Guam, Puerto Rico and the U.S. Virgin Islands.

60+ Day Delinquency Rate

 

 5.0% and lower 10.01% - 15.0% 20.01% 

 5.01% - 10.0% 15.01% - 20.0% and higher

HAMP Modifications

 5,000 and lower 20,001 – 35,000

 5,001 – 10,000 35,001 and higher

 10,001 – 20,000 

HAMP Activity by State Modification Activity by State

Mortgage Delinquency Rates by State
Making Home Affordable: Summary Results

Program Performance Report Through November 2011

Homeowner Outreach Events Hosted Nationally by 

Treasury and Partners (cumulative) 61

Homeowners Attending Treasury-Sponsored Events 

(cumulative) 59,950

Servicer Solicitation of Borrowers (cumulative)1 8,261,201

Page views on MakingHomeAffordable.gov

(November 2011) 2,634,683

Page views on MakingHomeAffordable.gov (cumulative) 131,879,674

1 Source: Survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from 

borrowers 60+ days delinquent, regardless of eligibility for a HAMP modification. 

Program to 

Date November

Total Number of Calls Taken at 

1-888-995-HOPE 2,671,193 65,838

Borrowers Referred for Free Housing 

Counseling Assistance Through the 

Homeowner’s HOPETM Hotline

1,269,686 32,189

Selected Homeowner Outreach Measures

Homeowner’s HOPETM Hotline Volume

Source: Homeowner’s HOPETM Hotline. Numbers reflect calls that resulted in customer records.

A complete list of HAMP activity for all metropolitan areas is available at

http://www.treasury.gov/initiatives/financial-stability/results/MHA-Reports/

7

Metropolitan Statistical Area

Active

Trials

Permanent

Modifications

Total MSA 

HAMP 

Activity

% of U.S. 

HAMP 

Activity

Los Angeles-Long Beach-Santa Ana, 

CA 6,455 56,597 63,052 7.6%

New York-Northern New JerseyLong Island, NY-NJ-PA 6,215 47,183 53,398 6.4%

Chicago-Joliet-Naperville, IL-IN-WI 4,023 38,671 42,694 5.1%

Riverside-San Bernardino-Ontario, 

CA 3,289 39,374 42,663 5.1%

Miami-Fort Lauderdale-Pompano 

Beach, FL 4,986 37,434 42,420 5.1%

Phoenix-Mesa-Glendale, AZ 1,793 26,552 28,345 3.4%

Washington-Arlington-Alexandria, 

DC-VA-MD-WV 2,395 25,487 27,882 3.4%

Atlanta-Sandy Springs-Marietta, GA 2,356 21,874 24,230 2.9%

San Francisco-Oakland-Fremont, CA 1,839 15,558 17,397 2.1%

Las Vegas-Paradise, NV 1,303 15,360 16,663 2.0%

Detroit-Warren-Livonia, MI 1,315 14,604 15,919 1.9%

Orlando-Kissimmee-Sanford, FL MSA 1,405 13,832 15,237 1.8%

San Diego-Carlsbad-San Marcos, CA 1,409 13,543 14,952 1.8%

Boston-Cambridge-Quincy, MA-NH 1,415 13,150 14,565 1.8%

Sacramento-Arden-Arcade-Roseville, 

CA 1,212 12,877 14,089 1.7%

15 Metropolitan Areas With Highest HAMP Activity

Note: Total reflects active trials and active permanent modifications.
Making Home Affordable: Summary Results

Program Performance Report Through November 2011

Aged Trials1

190,412

165,543

117,574

94,269

76,502

69,418

49,229

39,753 36,184 32,017 26,362 25,390 23,552 23,014 23,061 27,345

19,793 18,359 20,332

0

50,000

100,000

150,000

200,000

May 

2010

June July Aug Sept Oct Nov Dec Jan 2011 Feb March April May June July Aug Sep Oct Nov

Trials Lasting 6 Months or Longer At End of Month

1 Active trials initiated at least six months ago. See page 9 for number of aged trials by servicer. These figures include trial modifications that have been 

converted to permanent modifications or cancelled by the servicer and are pending reporting to the HAMP system of record. 

The number of active trials lasting 6 months or longer is approximately 20,300.

Program guidance directs servicers to cancel or convert trial modifications after three 

or four monthly payments, depending on circumstances.

8
Making Home Affordable: Servicer Results

Program Performance Report Through November 2011

As of 

Oct. 31, 2011 Cumulative As of Nov. 30, 2011

Servicer 

Estimated 

Eligible 60+ 

Day Delinquent

Borrowers1 

Trial Plan 

Offers 

Extended2 

All HAMP 

Trials 

Started3

All HAMP 

Permanent 

Modifications

Started3

Trial 

Modifications 

Reported Since 

October 2011

Report3

Active Trial 

Modifications3

Active Trial 

Modifications 

Lasting 6

Months or 

Longer4

Active 

Permanent 

Modifications3

American Home Mortgage Servicing 

Inc 35,260 42,123 37,957 29,904 899 3,235 209 24,199

Bank of America, NA5 184,227 527,819 384,211 171,166 -32,7146 16,038 9,015 139,975

CitiMortgage, Inc. 53,745 189,961 135,074 59,110 315 4,416 1,702 50,309

GMAC Mortgage, LLC 23,271 80,734 66,230 49,209 906 2,415 58 39,989

JPMorgan Chase Bank, NA7 140,248 342,865 295,566 142,688 6,750 20,870 3,710 116,106

Ocwen Loan Servicing, LLC8 58,605 95,200 87,149 51,936 305 4,065 947 38,111

OneWest Bank 31,204 74,818 57,751 33,191 880 3,996 223 28,585

Saxon Mortgage Services, Inc. 12,685 44,407 39,901 16,970 401 652 89 13,065

Select Portfolio Servicing 2,812 68,914 42,657 23,706 131 509 16 18,687

Wells Fargo Bank, NA9 110,807 338,712 248,910 121,434 2,172 9,761 1,362 102,888

Other SPA servicers10 73,774 178,643 182,416 101,559 1,612 5,505 815 84,717

Other GSE Servicers11 164,904 NA 176,694 109,080 37,4026 8,761 2,186 94,117

Total 891,542 1,984,196 1,754,516 909,953 19,059 80,223 20,332 750,748

HAMP Modification Activity by Servicer

9

1 Estimated eligible 60+ day delinquent borrowers as reported by servicers as 

of Oct. 31, 2011, include those in conventional loans: 

 in foreclosure and bankruptcy.

 with a current unpaid principal balance less than $729,750 on a one-unit 

property, $934,200 on a two-unit property, $1,129,250 on a three-unit 

property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination.

 originated on or before January 1, 2009.

Estimated eligible 60+ day delinquent borrowers exclude: 

 Those in FHA and VA loans.

 Those in loans that are current or less than 60 days delinquent, which 

may be eligible for HAMP if a borrower is in imminent default.

 Those borrowers with debt-to-income ratios less than 31% or a negative 

NPV test.

 Owners of vacant properties or properties otherwise excluded.

 HAMP Trials and Permanent Modifications disqualified from HAMP.

 Unemployed borrowers.

Exclusions for DTI and NPV are estimated using market analytics. 2 As reported in the monthly servicer survey of large SPA servicers through 

Nov. 30, 2011. 3 As reported into the HAMP system of record by servicers. Excludes FHAHAMP modifications. Subject to adjustment based on servicer 

reconciliation of historic loan files. Totals reflect impact of servicing 

transfers. Servicers may enter new trial modifications into the HAMP 

system of record at any time. 4 These figures include trial modifications that have been converted to 

permanent modifications or cancelled by the servicer and are pending 

reporting to the HAMP system of record. 5 Bank of America, NA includes all loans previously reported under BAC 

Home Loans Servicing LP, Home Loan Services and Wilshire Credit 

Corporation. 6 Reported activity for Bank of America, NA and other GSE servicers reflects 

the transfer of approximately 35K modifications from Bank of America, NA 

to Seterus, Inc.

7 JPMorgan Chase Bank, NA includes all loans previously reported under 

EMC Mortgage Corporation. 8 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 9 Wells Fargo Bank, NA includes all loans previously reported under 

Wachovia Mortgage, FSB. 10 Other SPA servicers are entities excluding the 10 largest servicers that 

have signed participation agreements with Treasury and Fannie Mae. A 

full list of participating servicers is in Appendix A1. 11 Includes servicers of loans owned or guaranteed by Fannie Mae and 

Freddie Mac. Includes GSE loans previously transferred from SPA 

servicers.
Making Home Affordable: Servicer Results

Program Performance Report Through November 2011

10

Making Home Affordable Programs by Servicer1

1 MHA Program Effective Dates:

 HAMP First Lien: April 6, 2009

 PRA: October 1, 2010

 2MP: August 13, 2009

 HAFA: April 5, 2010

2 While both GSE and non-GSE loans are eligible for HAMP, at the present time due to 

GSE policy, servicers can only offer PRA on non-GSE modifications under HAMP. 

Servicer volume can vary based on the investor composition of the servicer’s portfolio 

and respective policy with regards to PRA. See page 5 for additional servicer detail on 

HAMP activity by investor type.

3 As reported into the HAMP system of record by servicers. Excludes FHA-HAMP 

modifications. Subject to adjustment based on servicer reconciliation of historic loan 

files. Totals reflect impact of servicing transfers. Servicers may enter new trial 

modifications into the HAMP system of record at any time.

See Appendix A1 and A2 for servicer participants in Making Home Affordable programs. 

4 Number of second lien modifications started is net of cancellations, which are primarily 

due to servicer data corrections.

5 Servicer agreement with homeowner for terms of potential short sale, which lasts at 

least 120 days; or agreement for a deed-in-lieu transaction. A short sale requires a thirdparty purchaser and cooperation of junior lienholders and mortgage insurers to 

complete the transaction. 

6 Bank of America, NA includes all loans previously reported under BAC Home Loans 

Servicing LP, Home Loan Services and Wilshire Credit Corporation.

7

JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage 

Corporation.

8 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 9 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, 

FSB. 

N/A – Servicer does not participate in the program.

HAMP First Lien Modifications Principal Reduction Alternative 

(PRA)2

Second Lien 

Modification (2MP)

Home Affordable Foreclosure 

Alternatives (HAFA)

Servicer Trials

Started3

Permanent 

Modifications Started3

Trials 

Started3

Permanent 

Modifications 

Started3

Second Lien 

Modifications 

Started4

Agreements 

Started5

Agreements 

Completed

American Home Mortgage Servicing Inc. 37,957 29,904 0 0 N/A 516 203

Bank of America, NA6 384,211 171,166 13,683 10,940 20,431 6,121 4,975

CitiMortgage, Inc. 135,074 59,110 2,022 1,470 7,529 32 24

GMAC Mortgage, LLC 66,230 49,209 941 542 3,178 1,497 928

JPMorgan Chase Bank, NA7 295,566 142,688 12,381 5,728 10,700 13,757 8,556

Ocwen Loan Servicing, LLC8 87,149 51,936 10,353 6,975 N/A 1,585 821

OneWest Bank 57,751 33,191 3,034 1,795 1,320 1,106 529

Saxon Mortgage Services, Inc. 39,901 16,970 578 513 N/A 356 101

Select Portfolio Servicing 42,657 23,706 1 1 N/A 1,933 1,055

Wells Fargo Bank, NA9 248,910 121,434 13,594 9,441 9,891 9,640 5,733

Other Servicers 359,110 210,639 1,069 838 1,779 2,070 1,440

Total 1,754,516 909,953 57,656 38,243 54,828 38,613 24,365
Making Home Affordable: Servicer Results

Program Performance Report Through November 2011

Length of Trial Upon Conversion1

1 For all permanent modifications started. Note: Per program guidelines, effective June 1, 2010 all trials must be started using verified income. Prior to June 1, 2010, some servicers 

initiated trials using stated income information. 

3.0

3.4

3.5 3.3

4.5

3.0

3.6

3.0

3.2 3.5 3.3 3.3

0

1

2

3

4

5

6

7

8

9

Am. Home Servicing Bank of America CitiMortgage GMAC JP Morgan Chase Ocwen OneWest Saxon SPS Wells Fargo Other SPA Servicers Other GSE servicers

Months

Trials Started Before 6/1/10 Trials Started On/After 6/1/10 Before 6/1/10 Average (5.3) On/After 6/1/10 Average (3.5)

The average length of the trial period for those converted to a permanent 

HAMP modification has decreased from 5.3 months for trials started prior to 

June 1, 2010, to 3.5 months for trials started June 1, 2010 or later.

11
Making Home Affordable: Servicer Results

Program Performance Report Through November 2011

88%

80%

83% 84%

80% 79% 80% 82%

90% 89%

85%

83%

0%

20%

40%

60%

80%

100%

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JPMorgan 

Chase

Ocwen OneWest Saxon SPS Wells Fargo Other SPA 

Servicers

Other GSE

Servicers

Conversion Rate

Average of Trials Started Before 6/1/10 (43%) Average of Trials Started On/After 6/1/10 (83%)

Of Trials Started Before 6/1/10:

43% Converted to Permanent Modification

0.5% Pending Processing or Decision

Of Eligible Trials Started On/After 6/1/10:

83% Converted to Permanent Modification

7.2% Pending Processing or Decision

Conversion Rate1

1 Per program guidelines, effective June 1, 2010 all trials must be started using verified income. Before June 1, 2010, some servicers initiated trials using stated income information. 

Chart depicts conversion rates as measured against trials eligible to convert – those three months in trial, or four months if the borrower was at risk of imminent default at trial 

modification start. Permanent modifications transferred among servicers are credited to the originating servicer. Trial modifications transferred are reflected in the current servicer’s 

population.

Following the implementation of verified income 

documentation in June 2010, rates of converting trial 

modifications into permanent modifications have risen 

substantially.

12
Making Home Affordable: Servicer Results

Program Performance Report Through November 2011

0

10

20

30

40

50

60

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JPMorgan 

Chase

Ocwen OneWest Saxon SPS Wells Fargo

Seconds

Program to date, there have been 1,316,463 calls to the Homeowner’s 

HOPETM Hotline regarding a specific SPA servicer, of which 6.7% included 

complaints. Below shows specific complaint rates.

Source: Homeowner’s HOPETM Hotline. Numbers reflect calls that resulted in customer records.

Note: Complaint rate is the share of a specific servicer’s call volume that are complaints (e.g., for all calls about OneWest, 9.7% included 

complaints.) Ocwen Loan Servicing, LLC includes Litton Loan Servicing, LP.

Homeowner Experience (10 Largest Servicers)

Average Speed to Answer Homeowner Calls (October)

Average Speed to Answer Calls to 

Homeowner’s HOPETM Hotline for 

October: 29.5 Seconds

Call Abandon Rate (October)

0%

2%

4%

6%

8%

10%

12%

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JPMorgan 

Chase

Ocwen OneWest Saxon SPS Wells Fargo

Homeowner’s HOPETM Hotline Average Call 

Abandon Rate for October: 5.1%

Source: Survey data through October 31, 2011, from servicers on call volume to loss mitigation lines; Homeowner’s 

HOPETM Hotline. 

Source: Survey data through October 31, 2011, from servicers on call volume to loss mitigation lines; 

Homeowner’s HOPETM Hotline. 

Servicer Time to Resolve Third-Party Escalations 

(Cases Reported Feb. 1, 2011 – Nov. 30, 2011)

0

10

20

30

40

50

60

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JPMorgan 

Chase

Ocwen OneWest Saxon SPS Wells Fargo

Resolved

Cases 643 9,600 1,069 612 3,893 1,085 858 247 160 2,501

Post-2/1/11 Calendar Days

Target: 30 Calendar Days

Source: MHA Support Centers. GSE and Non-GSE escalations resolved on or after Feb. 1, 2011. Investor 

denial cases escalated prior to Nov.1, 2011, cases involving bankruptcy and those that did not require 

servicer actions are not included in calculation of servicer time to resolve escalations. Target of 30 calendar 

days, effective Feb. 1, 2011, includes an estimated 5 days of processing by MHA Support Centers. Ocwen

Loan Servicing, LLC includes Litton Loan Servicing, LP.

Servicer Complaint Rate to Homeowner’s HOPETM Hotline

(Program to Date, Through November)

3%

4%

5%

6%

7%

8%

9%

10%

11%

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JPMorgan 

Chase

Ocwen OneWest Saxon SPS Wells Fargo

% of Calls for Specific 

Servicer

Complaints

 (PTD): 2,568 30,531 6,906 3,434 17,523 4,356 280 1,195 678 11,271

Program to Date Average: 6.7% 

13
Making Home Affordable: Servicer Results

Program Performance Report Through November 2011

Disposition Path 

Homeowners in Canceled HAMP Trial Modifications

Survey Data Through October 2011 (10 Largest Servicers)

Homeowners Whose HAMP Trial Modification Was Canceled Who Are in the Process of:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy 

in Process

Borrower

Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-inLieuForeclosure 

Starts

Foreclosure

Completions

Total

(As of 

October 

2011)

American Home 

Mortgage Servicing Inc. 190 77 169 2,581 51 288 321 654 135 4,466

Bank of America, NA3 20,868 8,303 26,621 78,463 2,669 4,675 17,263 34,145 19,908 212,915

CitiMortgage Inc. 2,630 3,350 6,558 31,224 1,138 8,839 634 7,741 9,694 71,808

GMAC Mortgage, LLC 1,899 392 1,008 5,639 116 509 1,096 1,725 1,818 14,202

JP Morgan Chase Bank 

NA4 8,296 812 4,873 50,572 182 1,305 11,712 26,921 13,363 118,036

Ocwen Loan Services LLC5 793 882 9,269 3,427 1,634 151 376 4,667 1,160 22,359

OneWest Bank 313 399 703 11,866 122 60 1,172 1,912 4,011 20,558

Saxon Mortgage Services, 

Inc. 1,740 891 2,355 2,055 358 1,568 845 4,210 3,747 17,769

Select Portfolio Servicing 1,162 396 1,289 5,459 303 427 1,309 1,589 3,473 15,407

Wells Fargo Bank NA6 2,600 787 11,807 52,904 956 21,280 2,884 16,505 7,930 117,653

TOTAL 

(These 10 Largest

Servicers)

40,491

6.6%

16,289

2.6%

64,652

10.5%

244,190

39.7%

7,529

1.2%

39,102

6.4%

37,612

6.1%

100,069

16.3%

65,239

10.6%

615,173

100.0%

Note: Data is as reported by servicers for actions completed through October 31, 2011. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Trial loans that have been canceled, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

3 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 4 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation.

5Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 6 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios. 

The most common causes of 

trial cancellations from all 

servicers are:

• Insufficient documentation

• Trial plan payment default 

• Ineligible borrower: 

first lien housing expense is 

already below 31% of 

household income

14
Making Home Affordable: Servicer Results

Program Performance Report Through November 2011

Disposition Path 

Homeowners Not Accepted for HAMP Trial Modifications

Survey Data Through October 2011 (10 Largest Servicers)

Homeowners Not Accepted for a HAMP Trial Modification Who Are in the Process of:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy 

in Process

Borrower

Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-inLieuForeclosure 

Starts

Foreclosure

Completions

Total

(As of 

October 

2011)

American Home Mortgage 

Servicing Inc. 2,086 1,399 11,893 39,293 1,399 2,536 2,375 8,619 1,482 71,082

Bank of America, NA3 47,032 16,829 109,801 108,297 10,738 9,705 38,691 90,415 42,746 474,254

CitiMortgage Inc. 12,690 12,056 20,264 38,506 2,973 35,085 1,884 24,970 17,778 166,206

GMAC Mortgage, LLC 25,893 5,875 36,587 37,304 1,747 4,986 8,985 16,914 14,729 153,020

JP Morgan Chase Bank 

NA4 96,090 6,652 80,579 130,408 348 38,218 45,102 89,919 26,038 513,354

Ocwen Loan Services LLC5 7,971 2,200 32,938 42,170 4,940 599 2,856 6,041 4,668 104,383

OneWest Bank 5,134 2,754 24,528 23,767 1,339 1,708 4,693 9,333 10,759 84,015

Saxon Mortgage Services, 

Inc. 3,482 1,381 3,124 6,134 930 3,113 1,161 6,472 2,299 28,096

Select Portfolio Servicing 2,647 429 3,010 4,782 387 334 1,239 1,776 1,930 16,534

Wells Fargo Bank NA6 17,496 5,012 50,494 50,661 1,754 28,656 15,563 22,654 15,373 207,663

TOTAL 

(These 10 Largest 

Servicers)

220,521

12.1%

54,587

3.0%

373,218

20.5%

481,322

26.5%

26,555

1.5%

124,940

6.9%

122,549

6.7%

277,113

15.2%

137,802

7.6%

1,818,607

100.0%

Note: Data is as reported by servicers for actions completed through October 31, 2011. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Homeowners who were not approved for a HAMP trial modification, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

3 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 4 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation.

5 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 6 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

Note: Excludes loans removed from servicing portfolios. 

The most common causes of 

trials not accepted from all 

servicers are:

• Insufficient documentation

• Ineligible borrower: 

first lien housing expense is 

already below 31% of 

household income

• Ineligible mortgage

15
Making Home Affordable

Program Performance Report Through November 2011

Servicers participating in the HAMP First Lien Modification Program may also offer additional support for homeowners, including Home Affordable Foreclosure 

Alternatives (HAFA), a forbearance for unemployed borrowers through the Unemployment Program (UP), and Principal Reduction Alternative (PRA). 

Effective October 3, 2010, the ability to make new financial commitments under the Troubled Asset Relief Program (TARP) terminated, and consequently no 

new Servicer Participation Agreements may be executed. In addition, effective June 25, 2010, no new housing programs may be created under TARP. 

Allstate Mortgage Loans & 

Investments, Inc.

American Eagle Federal Credit Union

American Home Mortgage Servicing, 

Inc

AMS Servicing, LLC

Aurora Loan Services, LLC

Bank of America, N.A.1

Bank United

Bay Federal Credit Union

Bayview Loan Servicing, LLC

Carrington Mortgage Services, LLC

CCO Mortgage

Central Florida Educators Federal 

Credit Union

CitiMortgage, Inc.

Citizens 1st National Bank

Community Bank & Trust Company

Community Credit Union of Florida

CUC Mortgage Corporation

DuPage Credit Union

Fay Servicing, LLC

Fidelity Homestead Savings Bank

First Bank

First Financial Bank, N.A.

Franklin Credit Management 

Corporation

Franklin Savings

Fresno County Federal Credit Union

Glass City Federal Credit Union

GMAC Mortgage, LLC

Grafton Suburban Credit Union

Great Lakes Credit Union

Greater Nevada Mortgage Services

Green Tree Servicing LLC

Hartford Savings Bank

Hillsdale County National Bank

HomEq Servicing

HomeStar Bank & Financial Services

Horicon Bank

Horizon Bank, NA

IBM Southeast Employees' Federal 

Credit Union

IC Federal Credit Union

Idaho Housing and Finance Association

iServe Residential Lending LLC

iServe Servicing Inc.

JPMorgan Chase Bank, NA2

Lake City Bank

Lake National Bank

Liberty Bank and Trust Co. 

Los Alamos National Bank

Magna Bank

Marix Servicing, LLC

Midland Mortgage Company

Midwest Community Bank

Mission Federal Credit Union

Mortgage Center, LLC

Nationstar Mortgage LLC

Navy Federal Credit Union

Ocwen Loan Servicing, LLC3

OneWest Bank

ORNL Federal Credit Union

Park View Federal Savings Bank

Pathfinder Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage4

Purdue Employees Federal Credit 

Union

QLending, Inc.

Quantum Servicing Corporation

Residential Credit Solutions

RG Mortgage Corporation

RoundPoint Mortgage Servicing 

Corporation

Saxon Mortgage Services, Inc.

Schools Financial Credit Union

SEFCU

Select Portfolio Servicing

Servis One Inc., dba BSI Financial 

Services, Inc.

ShoreBank

Silver State Schools Credit Union

Specialized Loan Servicing, LLC

Sterling Savings Bank

Suburban Mortgage Company of New 

Mexico

Technology Credit Union

The Golden 1 Credit Union

U.S. Bank National Association

United Bank

United Bank Mortgage Corporation

Vantium Capital, Inc.

Vist Financial Corp.

Wealthbridge Mortgage Corp. 

Wells Fargo Bank, NA5

Yadkin Valley Bank

1 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing 

LP, Home Loan Services and Wilshire Credit Corporation.

2 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage 

Corporation. 

3 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 4 Formerly National City Bank.

5 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB. 

Appendix A1: Non-GSE Participants in HAMP

16
Making Home Affordable

Program Performance Report Through November 2011

Second Lien Modification Program (2MP)

Bank of America, NA1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc.

Community Credit Union of Florida

GMAC Mortgage, LLC 

Green Tree Servicing LLC 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

JPMorgan Chase Bank, NA2

Nationstar Mortgage LLC

OneWest Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage 3

Residential Credit Solutions 

Servis One Inc., dba BSI Financial Services, Inc. 

Wells Fargo Bank, NA 4

FHA First Lien Program (Treasury FHA-HAMP)

Amarillo National Bank

American Financial Resources Inc. 

Aurora Financial Group, Inc. 

Aurora Loan Services, LLC 

Banco Popular de Puerto Rico 

Bank of America, NA1

Capital International Financial, Inc. 

CitiMortgage, Inc. 

CU Mortgage Services, Inc. 

First Federal Bank of Florida 

First Mortgage Corporation 

Franklin Savings 

Gateway Mortgage Group, LLC 

GMAC Mortgage, LLC. 

Green Tree Servicing LLC 

Guaranty Bank 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

James B. Nutter & Company 

JPMorgan Chase Bank,NA2

M&T Bank 

Marix Servicing, LLC 

Marsh Associates, Inc. 

Midland Mortgage Company 

Nationstar Mortgage LLC 

Ocwen Loan Servicing, LLC 

PennyMac Loan Services, LLC 

PNC Mortgage 3

RBC Bank (USA) 

Residential Credit Solutions 

Saxon Mortgage Services, Inc. 

Schmidt Mortgage Company 

Select Portfolio Servicing 

Servis One Inc., dba BSI Financial Services, Inc. 

Stockman Bank of Montana 

Wells Fargo Bank, NA 4

Weststar Mortgage, Inc. 

FHA Second Lien Program (FHA 2LP)

Bank of America, NA1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc. 

Flagstar Capital Markets Corporation 

GMAC Mortgage, LLC. 

Green Tree Servicing LLC

JPMorgan Chase Bank, NA2

Nationstar Mortgage LLC 

PNC Bank, National Association 

PNC Mortgage 3

Residential Credit Solutions 

Saxon Mortgage Services, Inc. 

Select Portfolio Servicing 

Wells Fargo Bank, NA 4

Rural Housing Service Modification Program 

(RD-HAMP)

Banco Popular de Puerto Rico

Bank of America, N.A. 1

Horicon Bank 

JPMorgan Chase Bank, NA 2

Magna Bank 

Marix Servicing, LLC 

Midland Mortgage Company 

Nationstar Mortgage LLC 

Wells Fargo Bank, NA 4

1 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing 

LP, Home Loan Services and Wilshire Credit Corporation.

2 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage 

Corporation. 

3 Formerly National City Bank.

4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage FSB. 

Appendix A2: Participants in Additional Making Home Affordable Programs

17