HAMP Application Activity by Servicer 1

As of April 2017

Servicer Name # Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 381 10 371 1,526,715 1,504,211 588,270 915,941

BankUnited - - - 9,959 9,959 4,970 4,989

Bayview Loan Servicing, LLC 652 17 635 92,303 91,787 20,892 70,895

Carrington Mortgage Services, LLC 84 3 81 105,590 105,418 27,436 77,982

CCO Mortgage, a division of RBS Citizens NA 22 - 22 39,479 39,479 7,041 32,438

CIT Bank, NA6 18 5 13 388,421 388,260 103,631 284,629

CitiMortgage Inc 618 19 599 620,409 609,900 194,567 415,333

Ditech Financial LLC7 1,137 118 1,019 131,064 131,064 50,828 80,236

JPMorgan Chase Bank, NA 479 48 431 1,854,113 1,845,328 455,014 1,390,314

Nationstar Mortgage LLC 152 30 122 635,235 635,221 134,755 500,466

Navy Federal Credit Union - - - 16,222 16,222 2,509 13,713

Ocwen Loan Servicing, LLC 3,415 93 3,322 1,680,654 1,648,781 507,286 1,141,495

ORNL Federal Credit Union - - - 824 824 66 758

PennyMac Loan Services, LLC 28 - 28 24,453 24,432 6,705 17,727

PNC Bank NA8 - - - 53,888 53,846 29,336 24,510

Select Portfolio Servicing, Inc. 1,866 449 1,417 304,482 290,127 138,455 151,672

Specialized Loan Servicing LLC 391 13 378 130,912 130,625 22,929 107,696

U.S. Bank National Association 101 73 28 161,867 161,133 49,327 111,806

Wells Fargo Bank, NA 409 8 401 1,621,537 1,610,187 455,105 1,155,082

Other Servicers9 - - - 212,677 212,504 111,096 101,408

TOTAL 9,753 886 8,867 9,610,804 9,509,308 2,910,218 6,599,090

Activity in April 2017 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in 

the survey and is not separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, 

may impact servicer processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage 

modification requests. Previously, servicer reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of 

reporting, some servicers have updated Program-to-Date results to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer 

corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of 

Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all 

mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. As of January 2017, servicers were no longer required to provide monthly requests received 

volumes. Due to the December 30, 2016 HAMP application deadline, servicers will not report any requests received after that date and therefore, the monthly Requests Received column has been removed from the report. 

Servicers continue to evaluate and decision requests which were submitted by the application deadline. 

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests 

Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program 

guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, 

effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet 

basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only