HAMP Application Activity by Servicer1

As of March 2012

1

Monthly Program-to-Date

Servicer Name # Requests 

Received2

# Requests 

Processed3

# Requests 

Approved4

# Requests 

Denied5

# Requests 

Received2

# Requests 

Processed3

# Requests 

Approved4

# Requests 

Denied5

American Home Mortgage Servicing, Inc. 2,951 1,616 597 1,019 127,674 75,366 44,381 30,985

Aurora Loan Services LLC 492 341 339 2 76,475 74,387 54,897 19,490

Bank of America, NA6 29,159 9,023 2,433 6,590 1,031,867 810,219 536,811 273,408

BankUnited 372 122 65 57 15,890 4,545 3,783 762

Bayview Loan Servicing, LLC 532 366 24 342 12,933 10,952 6,113 4,839

Carrington Mortgage Services, LLC 1,293 619 266 353 33,878 18,455 6,405 12,050

CCO Mortgage, a division of RBS Citizens NA 324 121 31 90 9,880 5,358 2,945 2,413

CitiMortgage Inc 432 432 432 - 254,266 254,091 202,066 52,025

GMAC Mortgage, LLC 6,409 6,416 1,279 5,137 251,545 238,869 85,916 152,953

Green Tree Servicing LLC 4,467 3,340 1,038 2,302 54,533 41,165 18,991 22,174

HomeEq7 - - - - 1,339 1,339 1,339 -

iServe Residential Lending, LLC - - - - 4 3 1 2

iServe Servicing, Inc. - - - - 70 29 13 16

JPMorgan Chase Bank, NA8 22,834 10,335 3,633 6,702 990,659 560,311 358,587 201,724

Marix Servicing LLC 30 23 10 13 1,879 1,096 459 637

Midland Mortgage Co. 5,580 2,707 338 2,369 70,105 30,085 3,230 26,855

MorEquity7 - - - - 3,473 3,221 1,820 1,401

National City Bank 236 144 106 38 29,947 26,715 25,794 921

Nationstar Mortgage LLC 1,264 1,819 625 1,194 112,040 108,060 40,325 67,735

Navy Federal Credit Union 387 144 44 100 3,579 1,738 968 770

Ocwen Loan Servicing, LLC9 13,289 10,798 787 10,011 303,603 212,744 97,173 115,571

OneWest Bank 3,379 2,178 910 1,268 149,160 106,282 78,138 28,144

ORNL Federal Credit Union 10 3 - 3 449 135 25 110

PennyMac Loan Services, LLC 187 210 70 140 4,911 4,532 1,948 2,584

PNC Bank, National Association 12 6 1 5 1,201 420 22 398
HAMP Application Activity by Servicer1

As of March 2012

2

Monthly Program-to-Date

Servicer Name # Requests 

Received2

# Requests 

Processed3

# Requests 

Approved4

# Requests 

Denied5

# Requests 

Received2

# Requests 

Processed3

# Requests 

Approved4

# Requests 

Denied5

Quantum Servicing Corporation 9 6 - 6 1,427 678 85 593

Residential Credit Solutions, Inc. 157 117 36 81 8,988 7,706 1,820 5,886

RG Mortgage Corporation7 - - - - 489 489 489 -

Saxon Mortgage Services, Inc. 2,151 1,300 230 1,070 85,146 70,349 45,058 25,291

Select Portfolio Servicing, Inc. 2,062 649 391 258 99,480 75,528 70,709 4,819

Specialized Loan Servicing LLC 1,334 43 13 30 11,919 3,438 1,363 2,075

U.S. Bank National Association 1,718 586 263 323 78,755 40,896 18,323 22,573

Wells Fargo Bank, NA10 21,667 9,993 3,491 6,502 739,004 423,067 296,568 126,499

Other Servicers7 - - - - 1,281 1,281 1,281 -

TOTAL 122,737 63,457 17,452 46,005 4,567,849 3,213,549 2,007,846 1,205,703

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement through March 31, 2012. This report only contains data for servicers that provide this survey. This 

survey is a cumulative survey, therefore, an estimate of monthly activity was calculated by taking the latest monthly survey and subtracting it from the previous month's survey. This calculation may at times result in negative numbers due to

servicing transfers or servicer corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2 "Requests Received" is the total number of HAMP mortgage modification requests received, calculated as the sum of the following from the Monthly Servicer Survey: Initial Packages Received and Being Evaluated; Packages Evaluated, 

Incomplete and Notice Sent; Packages Evaluated, Complete and Borrower Ineligible; and Packages Evaluated, Complete and Trial Offers Sent.

3 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the Borrower by the Servicer, calculated as the sum of the following from the Monthly Servicer Survey: Packages 

Evaluated, Complete and Borrower Ineligible; and Packages Evaluated, Complete and Trial Offers Sent.

4 "Requests Approved" is the total number of HAMP mortgage modification requests approved, calculated as Packages Evaluated, Complete, and Trial Offers Sent. Note that all "Requests Approved" do not become Active Trials because some 

borrowers do not accept the trial or fail to make the first trial payment.

5 "Requests Denied" is the total number of HAMP mortgage modification requests denied, calculated as Packages Evaluated, Complete and Borrower Ineligible.

6 Bank of America, NA includes Home Loan Services, Wilshire Credit Corporation and BAC Home Loans Servicing, LP.

7 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when

the survey questions were not as extensive as current surveys (e.g. # Requests Denied was not a component of earlier surveys). 8 JP Morgan Chase Bank, NA includes EMC Mortgage Company.

9 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP.

10 Wells Fargo Bank, NA includes Wachovia Mortgage FSB.