HAMP Application Activity by Servicer 1

As of October 2015

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 4,944 4,047 300 3,747 1,466,676 1,453,796 585,289 868,507

BankUnited 20 17 11 6 10,170 9,824 4,884 4,940

Bayview Loan Servicing, LLC 1,779 1,968 260 1,708 67,898 63,978 17,799 46,179

Carrington Mortgage Services, LLC 781 904 129 775 93,698 93,570 26,152 67,418

CCO Mortgage, a division of RBS Citizens NA 352 338 29 309 36,195 35,774 6,668 29,106

CIT Bank, NA6 92 109 28 81 386,959 386,698 103,392 283,306

CitiMortgage Inc 2,018 1,580 164 1,416 605,795 590,206 192,892 397,314

Ditech Financial LLC7 566 474 128 346 112,811 110,362 43,274 67,088

JPMorgan Chase Bank, NA 5,308 5,336 947 4,389 1,814,055 1,793,052 447,034 1,346,018

Nationstar Mortgage LLC 6,904 7,157 1,623 5,534 559,699 551,688 116,153 435,535

Navy Federal Credit Union 161 170 11 159 13,865 13,640 2,382 11,258

Ocwen Loan Servicing, LLC 11,505 11,547 3,336 8,211 1,545,286 1,496,516 467,410 1,029,106

ORNL Federal Credit Union 9 9 - 9 707 707 56 651

PennyMac Loan Services, LLC 149 133 34 99 23,000 22,815 6,377 16,438

PNC Bank NA8 381 388 52 336 49,305 49,200 28,754 20,446

Residential Credit Solutions, Inc. 468 450 12 438 40,594 40,276 4,893 35,383

Select Portfolio Servicing, Inc. 3,832 3,646 1,451 2,195 256,119 233,720 121,570 112,150

Specialized Loan Servicing LLC 2,323 2,698 486 2,212 96,738 92,572 16,778 75,794

U.S. Bank National Association 1,113 1,023 198 825 149,956 148,965 46,632 102,333

Wells Fargo Bank, NA 7,453 7,123 1,219 5,904 1,543,606 1,518,747 442,300 1,076,447

Other Servicers9 - - - - 170,842 170,842 106,111 64,731

TOTAL 50,158 49,117 10,418 38,699 9,043,974 8,876,948 2,786,800 6,090,148

Activity in October 2015 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods