HAMP Application Activity by Servicer 1

As of March 2016

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 6,675 3,755 217 3,538 1,503,053 1,472,335 586,518 885,817

BankUnited 13 15 14 1 10,267 9,873 4,921 4,952

Bayview Loan Servicing, LLC 2,099 1,958 220 1,738 76,443 72,900 19,099 53,801

Carrington Mortgage Services, LLC 933 927 94 833 97,693 97,599 26,642 70,957

CCO Mortgage, a division of RBS Citizens NA 280 339 35 304 38,114 37,750 6,843 30,907

CIT Bank, NA6 100 118 19 99 387,509 387,295 103,501 283,794

CitiMortgage Inc 1,277 1,493 137 1,356 611,652 597,303 193,627 403,676

Ditech Financial LLC7 429 525 212 313 115,671 113,530 44,356 69,174

JPMorgan Chase Bank, NA 3,903 3,763 603 3,160 1,832,105 1,811,843 450,237 1,361,606

Nationstar Mortgage LLC 6,477 6,998 1,710 5,288 591,924 585,489 123,917 461,572

Navy Federal Credit Union 158 175 15 160 14,604 14,429 2,437 11,992

Ocwen Loan Servicing, LLC 12,037 12,147 3,376 8,771 1,600,680 1,550,142 483,463 1,066,679

ORNL Federal Credit Union 6 6 - 6 733 733 56 677

PennyMac Loan Services, LLC 107 89 23 66 23,498 23,352 6,495 16,857

PNC Bank NA8 384 373 41 332 51,114 50,991 28,963 22,028

Residential Credit Solutions, Inc. 36 38 4 34 41,789 41,618 4,983 36,635

Select Portfolio Servicing, Inc. 3,456 3,181 1,167 2,014 272,598 249,875 127,693 122,182

Specialized Loan Servicing LLC 2,533 2,570 433 2,137 109,368 105,080 18,940 86,140

U.S. Bank National Association 1,144 828 257 571 155,374 153,774 47,394 106,380

Wells Fargo Bank, NA 7,102 7,171 1,019 6,152 1,576,446 1,553,781 447,565 1,106,216

Other Servicers9 - - - - 170,842 170,842 106,111 64,731

TOTAL 49,149 46,469 9,596 36,873 9,281,477 9,100,534 2,833,761 6,266,773

Activity in March 2016 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not 

become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods