HAMP Application Activity by Servicer 1

As of April 2015

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 6,923 6,823 481 6,342 1,458,518 1,425,475 583,340 842,135

BankUnited 30 36 11 25 10,041 9,747 4,831 4,916

Bayview Loan Servicing, LLC 1,649 1,899 374 1,525 57,229 53,786 16,085 37,701

Carrington Mortgage Services, LLC 595 611 98 513 89,254 88,715 25,538 63,177

CCO Mortgage, a division of RBS Citizens NA 419 450 35 415 33,911 33,423 6,453 26,970

CitiMortgage Inc 4,903 1,801 255 1,546 605,971 580,035 191,908 388,127

Green Tree Servicing LLC 1,380 1,078 400 678 107,966 105,510 41,553 63,957

JPMorgan Chase Bank, NA 5,798 4,934 585 4,349 1,778,804 1,761,765 449,419 1,312,346

Nationstar Mortgage LLC 8,795 9,664 1,891 7,773 513,369 504,279 106,756 397,523

Navy Federal Credit Union 166 158 15 143 12,937 12,708 2,297 10,411

Ocwen Loan Servicing, LLC 12,329 12,458 3,986 8,472 1,479,005 1,427,051 447,703 979,348

OneWest Bank 153 159 41 118 386,217 385,885 103,207 282,678

ORNL Federal Credit Union 13 13 2 11 667 667 56 611

PennyMac Loan Services, LLC 289 183 43 140 22,190 21,766 6,079 15,687

PNC Bank, National Association 20 19 1 18 1,217 1,163 60 1,103

PNC Mortgage6 373 377 58 319 45,750 45,690 28,379 17,311

Residential Credit Solutions, Inc. 578 535 21 514 37,367 37,098 4,783 32,315

Select Portfolio Servicing, Inc. 4,882 4,710 1,546 3,164 232,860 209,794 113,245 96,549

Specialized Loan Servicing LLC 3,140 2,590 628 1,962 80,359 76,131 13,984 62,147

U.S. Bank National Association 1,229 1,265 173 1,092 142,890 141,911 45,656 96,255

Wells Fargo Bank, NA 7,289 6,901 1,203 5,698 1,502,991 1,477,063 435,870 1,041,193

Other Servicers7 - - - - 170,842 170,842 106,111 64,731

TOTAL 60,953 56,664 11,847 44,817 8,770,355 8,570,504 2,733,313 5,837,191

Activity in April 2015 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).