Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA6 11,331 10,138 1,946 8,192 1,315,638 1,299,398 579,770 719,628

BankUnited 68 55 25 30 9,391 9,210 4,510 4,700

Bayview Loan Servicing, LLC 782 929 249 680 26,323 24,394 8,867 15,527

Carrington Mortgage Services, LLC 1,982 2,184 731 1,453 63,285 61,796 21,313 40,483

CCO Mortgage, a division of RBS Citizens NA 468 473 33 440 24,445 23,776 5,616 18,160

CitiMortgage Inc 1,067 1,208 888 320 524,282 511,846 220,447 291,399

Green Tree Servicing LLC 1,103 1,247 449 798 78,221 74,960 28,562 46,398

JPMorgan Chase Bank, NA 16,711 10,044 1,540 8,504 1,490,507 1,474,597 432,015 1,042,582

Midland Mortgage Co. 2,482 2,319 223 2,096 92,872 91,147 7,254 83,893

Nationstar Mortgage LLC 28,648 10,261 1,724 8,537 341,790 312,575 67,861 244,714

Navy Federal Credit Union 259 276 58 218 9,237 8,803 1,712 7,091

Ocwen Loan Servicing, LLC 28,789 24,540 4,137 20,403 1,217,035 1,196,745 286,783 909,962

OneWest Bank 5,926 7,008 505 6,503 378,771 366,990 101,077 265,913

ORNL Federal Credit Union 11 10 1 9 462 461 47 414

PennyMac Loan Services, LLC 580 591 177 414 14,912 14,047 4,054 9,993

PNC Bank, National Association 10 14 2 12 588 552 26 526

PNC Mortgage7 468 448 61 387 34,846 34,805 27,007 7,798

Residential Credit Solutions, Inc. 308 272 30 242 14,930 14,528 1,767 12,761

Select Portfolio Servicing, Inc. 4,086 2,693 864 1,829 123,751 117,532 83,728 33,804

Specialized Loan Servicing LLC 1,760 1,399 364 1,035 41,797 37,801 5,556 32,245

U.S. Bank National Association 1,859 1,314 174 1,140 107,375 103,136 42,451 60,685

Wells Fargo Bank, NA 9,054 9,965 2,970 6,995 784,085 769,745 270,778 498,967

Other Servicers8 - - - - 170,842 170,842 106,111 64,731

TOTAL 117,752 87,388 17,151 70,237 6,865,385 6,719,686 2,307,312 4,412,374

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures include 

HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

HAMP Application Activity by Servicer 1

As of July 2013

Activity in July 2013 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be 

separately reviewed or validated by Treasury.

Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to August 

2012, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis.

From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that 

Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received 

include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance.

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP Trial 

Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests approved and 

Trial Offers sent since program inception, or March 2009.

5

 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: "Number 

of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 

2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

6 Bank of America, NA includes BAC Home Loans Servicing, LP. 

7 Formerly National City Bank.

8 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey 

questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).