Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA6 13,369 19,568 4,748 14,820 1,226,824 1,207,403 566,523 640,880

BankUnited 76 66 32 34 9,002 8,838 4,297 4,541

Bayview Loan Servicing, LLC 1,993 1,831 923 908 22,961 20,952 8,261 12,691

Carrington Mortgage Services, LLC 1,251 1,011 288 723 53,548 51,913 17,895 34,018

CCO Mortgage, a division of RBS Citizens NA 483 436 37 399 21,886 21,315 5,403 15,912

CitiMortgage Inc 1,233 1,434 833 601 518,532 503,402 214,047 289,355

GMAC Mortgage, LLC 9,017 10,667 725 9,942 416,789 408,593 90,456 318,137

Green Tree Servicing LLC 1,469 1,586 995 591 69,204 67,806 25,417 42,389

Homeward Residential 6,629 5,331 751 4,580 219,491 214,724 56,432 158,292

iServe Residential Lending, LLC - - - - 1 1 1 -

iServe Servicing, Inc. - - - - 31 31 13 18

JPMorgan Chase Bank, NA 37,681 17,254 3,000 14,254 1,423,023 1,389,164 419,870 969,294

Midland Mortgage Co. 3,173 2,889 197 2,692 78,848 76,020 5,409 70,611

National City Bank 320 319 56 263 32,203 32,162 26,611 5,551

Nationstar Mortgage LLC 13,466 9,953 958 8,995 296,528 269,893 64,411 205,482

Navy Federal Credit Union 525 304 54 250 7,331 6,948 1,337 5,611

Ocwen Loan Servicing, LLC 12,152 9,317 2,133 7,184 452,263 446,636 115,038 331,598

OneWest Bank 5,212 5,364 433 4,931 349,496 332,465 97,809 234,656

ORNL Federal Credit Union 8 13 - 13 410 410 36 374

PennyMac Loan Services, LLC 456 331 90 241 11,106 9,994 2,619 7,375

PNC Bank, National Association 12 8 - 8 552 492 17 475

Residential Credit Solutions, Inc. 499 294 28 266 13,696 11,731 1,256 10,475

Select Portfolio Servicing, Inc. 2,657 3,294 827 2,467 105,829 100,732 76,463 24,269

Specialized Loan Servicing LLC 3,133 1,952 355 1,597 30,686 25,891 3,002 22,889

U.S. Bank National Association 3,756 1,545 73 1,472 88,301 71,604 34,200 37,404

Wells Fargo Bank, NA 10,751 9,852 2,827 7,025 724,768 707,313 252,409 454,904

Other Servicers7 - - - - 170,810 170,810 106,097 64,713

TOTAL 129,321 104,619 20,363 84,256 6,344,119 6,157,243 2,195,329 3,961,914

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a 

HAMP Trial Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification 

requests approved and Trial Offers sent since program inception, or March 2009.

5

 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: 

"Number of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, 

effective June 1, 2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

HAMP Application Activity by Servicer 1

As of January 2013

6 Bank of America, NA includes BAC Home Loans Servicing, LP. 

Activity in January 2013 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and 

cannot be separately reviewed or validated by Treasury.

Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to 

August 2012, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis.

From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that 

Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received 

include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program 

guidance.

7 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the 

survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures 

include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.