Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Aurora Loan Services LLC - - - - 77,378 75,605 55,505 20,100

Bank of America, NA6 16,313 6,456 1,831 4,625 1,050,407 814,002 543,689 270,313

BankUnited (7,418) (2,242) (1,857) (385) 3,559 2,542 2,108 434

Bayview Loan Servicing, LLC (2,985) (3,537) 427 (3,964) 11,522 8,499 6,690 1,809

Carrington Mortgage Services, LLC 606 345 213 132 21,778 19,912 7,084 12,828

CCO Mortgage, a division of RBS Citizens NA 460 590 262 328 15,403 8,179 2,694 5,485

CitiMortgage Inc 85,103 6,590 4,807 1,783 353,782 274,985 210,862 64,123

GMAC Mortgage, LLC 5,421 1,033 819 214 267,818 249,706 88,838 160,868

Green Tree Servicing LLC 1,810 748 348 400 62,231 47,414 19,880 27,534

Homeward Residential7 1,506 1,140 38 1,102 134,631 80,800 45,928 34,872

iServe Residential Lending, LLC - - - - 4 3 1 2

iServe Servicing, Inc. 4 2 - 2 74 31 13 18

JPMorgan Chase Bank, NA8 (865) 5,031 2,679 2,352 795,219 531,229 356,544 174,685

Marix Servicing LLC - - - - 1,893 1,106 459 647

Midland Mortgage Co. 1,511 (1,940) 287 (2,227) 39,808 30,214 3,489 26,725

National City Bank 323 158 17 141 29,793 27,812 26,164 1,648

Nationstar Mortgage LLC 28,345 27,402 8,482 18,920 156,800 151,965 49,712 102,253

Navy Federal Credit Union 726 78 22 56 6,079 2,050 1,069 981

Ocwen Loan Servicing, LLC9 23,085 17,635 1,618 16,017 348,881 248,272 99,849 148,423

OneWest Bank 9,954 6,481 682 5,799 165,010 117,113 80,265 36,848

ORNL Federal Credit Union 10 13 2 11 334 166 30 136

PennyMac Loan Services, LLC 81 119 68 51 5,212 5,010 2,149 2,861

PNC Bank, National Association 9 - - - 495 183 22 161

Quantum Servicing Corporation (204) 1 - 1 1,244 691 85 606

Residential Credit Solutions, Inc. 426 126 31 95 10,175 8,183 1,899 6,284

Saxon Mortgage Services, Inc. 107 106 18 88 86,223 70,795 45,119 25,676

Select Portfolio Servicing, Inc. 2,289 259 210 49 99,741 77,557 72,119 5,438

Specialized Loan Servicing LLC (1,267) 3,753 (205) 3,958 12,009 7,803 1,244 6,559

U.S. Bank National Association 267 1,734 139 1,595 71,400 43,812 19,041 24,771

Wells Fargo Bank, NA10 9,902 6,263 2,612 3,651 636,280 443,413 307,499 135,914

Other Servicers11 - - - - 6,582 6,330 4,929 1,401

TOTAL 175,519 78,344 23,550 54,794 4,471,765 3,355,382 2,054,979 1,300,403

The Monthly Servicer Survey is a cumulative survey, therefore, an estimate of monthly activity was calculated by taking the latest monthly survey and subtracting it from the previous month's survey. This calculation may at times result in large 

fluctuations in monthly activity, including negative numbers, due to servicing transfers or servicer corrections to prior reporting methodology. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be 

related to Requests Received in prior months.

7 Formerly American Home Mortgage Servicing, Inc.

9 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP.

10 Wells Fargo Bank, NA includes Wachovia Mortgage FSB.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, calculated as the sum of the following from the Monthly Servicer Survey: Initial Packages Received and Being Evaluated; Packages Evaluated, Incomplete 

and Notice Sent; Packages Evaluated, Complete and Borrower Ineligible; and Packages Evaluated, Complete and Trial Offers Sent.

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the Borrower by the Servicer, calculated as the sum of the following from the Monthly Servicer Survey: Packages Evaluated, 

Complete and Borrower Ineligible; and Packages Evaluated, Complete and Trial Offers Sent. HAMP mortgage modification requests evaluated and denied due to insufficient documentation (Packages Evaluated, Incomplete and Notice Sent) are 

excluded.

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved, calculated as Packages Evaluated, Complete, and Trial Offers Sent. Note that all "Requests Approved" do not become Active Trials because some 

borrowers do not accept the trial or fail to make the first trial payment.

8 JPMorgan Chase Bank, NA includes EMC Mortgage Company.

11 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the 

survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).

HAMP Application Activity by Servicer 1

As of June 2012

5 "Requests Denied" is the total number of HAMP mortgage modification requests denied, calculated as Packages Evaluated, Complete and Borrower Ineligible. HAMP mortgage modification requests evaluated and denied due to insufficient 

documentation (Packages Evaluated, Incomplete and Notice Sent) are excluded.

6 Bank of America, NA includes Home Loan Services, Wilshire Credit Corporation and BAC Home Loans Servicing, LP.

Activity Reported Since May 2012 Report Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot 

be separately reviewed or validated by Treasury. In June 2012, a number of servicers informed Treasury that they needed to update their reporting methodology to more accurately reflect application activities as presented in this report. As a result, 

prior months' reporting may contain data compiled under the different methodologies by these servicers. The surveyed servicers have since amended their reporting processes. These updates are reflected in this report on a going forward basis.