HAMP Application Activity by Servicer 1

As of June 2016

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 4,768 3,104 200 2,904 1,510,461 1,482,160 587,117 895,043

BankUnited 6 6 3 3 10,305 9,904 4,935 4,969

Bayview Loan Servicing, LLC 2,120 1,548 217 1,331 82,325 78,391 19,744 58,647

Carrington Mortgage Services, LLC 854 796 88 708 100,223 100,044 26,935 73,109

CCO Mortgage, a division of RBS Citizens NA 159 176 15 161 38,583 38,272 6,917 31,355

CIT Bank, NA6 95 76 11 65 387,809 387,577 103,543 284,034

CitiMortgage Inc 984 1,240 98 1,142 614,553 601,264 193,962 407,302

Ditech Financial LLC7 1,904 1,335 765 570 121,394 117,792 46,982 70,810

JPMorgan Chase Bank, NA 3,096 3,509 519 2,990 1,838,887 1,822,630 451,866 1,370,764

Nationstar Mortgage LLC 5,395 6,026 1,366 4,660 608,262 603,135 127,972 475,163

Navy Federal Credit Union 176 169 6 163 15,071 14,895 2,462 12,433

Ocwen Loan Servicing, LLC 9,619 10,798 3,150 7,648 1,627,354 1,581,232 492,672 1,088,560

ORNL Federal Credit Union 11 - - - 754 742 56 686

PennyMac Loan Services, LLC 69 91 23 68 23,792 23,713 6,563 17,150

PNC Bank NA8 249 247 31 216 51,977 51,881 29,074 22,807

Residential Credit Solutions, Inc. - - - - 41,835 41,662 4,985 36,677

Select Portfolio Servicing, Inc. 3,374 3,030 1,020 2,010 281,574 258,679 131,127 127,552

Specialized Loan Servicing LLC 2,218 2,597 357 2,240 115,580 112,321 20,061 92,260

U.S. Bank National Association 1,072 836 233 603 158,605 156,211 47,858 108,353

Wells Fargo Bank, NA 6,524 6,067 795 5,272 1,593,820 1,572,259 450,121 1,122,138

Other Servicers9 - - - - 170,842 170,842 106,111 64,731

TOTAL 42,693 41,651 8,897 32,754 9,394,006 9,225,606 2,861,063 6,364,543

Activity in June 2016 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not 

become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods