Making Home Affordable 

• Goal of offering 3-4 mill

payments through a mo

Making Home Affordable 

• Refinancing flexibility an

have allowed over 3 misaving an estimated $1more than $6 billion dol

Hope for Homeowners:

• Sustainable refinancing 

homeowners to restore of MHA

Neighborhood Stabilizatio

Development Programs:

• Support for the hardest 

neighborhoods 

Making Home Affordable Program

Servicer Performance Report Through November 2009

Lower Mortgage Rates and Access to Credit:

• Continued financial support to maintain affordable 

mortgage rates through the Government Sponsored Enterprises (GSEs)

• Access to sustainable mortgages through the Federal 

Housing Administration (FHA)

State and Local Housing Initiatives:

• Access for Housing Finance Agencies (HFAs) to provide 

mortgages to first-time homebuyers, refinancing opportunities to at-risk borrowers, and help in developing affordable rental housing

Tax Credits for Housing:

• First-time homebuyer credit to help more homebuyers 

buy a new home

• Low-Income Housing Tax Credit (LIHTC) programs to 

support affordable rental housing

Overview of Administration Housing Stability Initiativ

Initiatives to Support Access to Affordable Mortgage

Credit and Housing

Initiatives to Prevent 

Stabilize 
0

2468

101214

1999 2002 

Months

the curr

MonthsMonth

homes 

Making Home Affordable Program

Servicer Performance Report Through November 2009

Mortgage Rates Housing InventoryHome Prices New and Existing Hom

507090

110130150170190210230

1999 2002 2005 2008

Case/Shiller 20‐city compositeFHFApurchase‐onlyindex

Index: Jan 2000 = 100

Loan PerformanceNational Home PriceIndex

02468

101214161820

1975 1978 1981 1984 1987 1990 1993 1996 1999 2002 2005 2008

Conventional 30‐yearFixed Rate

10‐year Treasury Rate

Percent

Note: Shaded areas indicate recessions.

Source: Federal Reserve. Source: National Association of Realtors.

Sources: S&P/Case-Shiller Home Price Index; LP/Haver Analytics; FHFA. Source: National Association of Realtors, C

0

200400600800

1,0001,2001,4001,600

1999 2002 

Sal(lef

Sale(rig

Thousands
50,130

143,276

25

0

100,000200,000300,000400,000500,000600,000700,000800,000

May and 

Prior

June 

HAMP Program Highlights

HAMP Active Trial and (Cumulative, by Month) 

Home Affordable Modification Program (HAMP) Snapshot through November 2009

HAMP Trial Plans Offere(Cumulative, by Month) 

Making Home Affordable Program 

Servicer Performance Report Through November 2009

Number of Requests for Financial Information Sent to Borrowers (Cumulative) 1

3,137,548

Number of Trial Period Plan Offers Extended to Borrowers (Cumulative) 1

1,032,837

All HAMP Trials Started Since Program Inception2 759,058

All Active Modifications (Trial and Permanent) 728,408Number of Active Trial Modifications2 697,026Number of Permanent Modifications3 31,382

1 Source: Survey data provided by servicers. November data is through Nov. 26.2 As reported by the HAMP system of record.3 Active permanent modifications as reported by servicers into the HAMP system of record. 

Includes 16,261 permanent modifications receiving incentive payments to servicers in November. 

 Approximately 85% of eligible mortgage debt outstanding 

is covered by HAMP participating servicers.

 78 servicers have signed servicer participation 

agreements to modify loans under HAMP. These participants service loans owned or guaranteed by Fannie Mae or Freddie Mac, loans held in portfolio, or loans serviced on behalf of other investors. 

 Approximately 2,300 lenders service loans owned or 

guaranteed by Fannie Mae or Freddie Mac. These servicers are automatically eligible to participate in HAMP.

 The Administration has launched a month-long conversion 

campaign to ensure that servicers increase focus on the hundreds of thousands of borrowers eligible to move from the trial to the permanent modification phase at the end of December.

Additional information on HAMP can be found on MakingHomeAffordable.govor by calling the Homeowner’s HOPE Hotline at 1-888-995-HOPE (4673). 

105,806

242,366

4

0

200,000400,000600,000800,000

1,000,0001,200,000

May June 

Source: Active trial and permanent modifications as of NovemSource: Survey data provided by servicers. September data incNovember data is through Nov. 26. 
Servicer 

Participation

Date 

Estimated 

Eligible 60+ Day

Delinquency1 

Trial Plan 

Offers 

Extended 

All HAMP 

Trials 

Started

Active Trial 

Modifications 2

Permanent 

Modifications2

Active Trials + 

Permanents as 

Share of Eligible 

60+ Day 

Delinquencies

American Home Mortgage Servicing Inc 7/22/09 120,787 12,621 7,642 7,430 201 6%

Aurora Loan Services, LLC3 5/1/09 75,829 38,110 32,794 21,717 3,622 33%

Bank of America, NA4 4/17/09 1,018,192 244,139 158,462 156,864 98 15%

Bank United 10/23/09 5,102 672 0 0 0 0%Bayview Loan Servicing, LLC 7/1/09 9,908 3,638 2,995 2,884 50 30%

Carrington Mortgage Services LLC 4/27/09 18,413 2,298 1,491 1,198 293 8%CCO Mortgage 6/17/09 5,173 1,353 789 789 0 15%

CitiMortgage, Inc. 5 4/13/09 233,924 127,594 103,478 100,126 271 43%

Franklin Credit Management Corporation 9/11/09 9,612 0 0 0 0 0%GMAC Mortgage, Inc. 4/13/09 67,539 39,657 28,275 19,559 7,111 39%Green Tree Servicing LLC 4/24/09 4,072 1,154 754 692 2 17%

HomEq Servicing 8/5/09 40,969 1,987 657 657 0 2%

J.P. Morgan Chase Bank, NA6 4/13/09 448,815 199,033 143,027 136,686 4,302 31%

Litton Loan Servicing LP 8/12/09 109,614 22,702 16,909 16,870 39 15%MorEquity, Inc. 7/17/09 2,283 392 49 49 0 2%

Nationstar Mortgage LLC 5/28/09 47,566 22,251 11,717 11,286 358 24%

Ocwen Financial Corporation, Inc. 4/16/09 66,351 15,961 9,783 5,515 4,252 15%

OneWest Bank 8/28/09 111,674 35,313 19,623 19,623 0 18%PNC Mortgage7 6/26/09 45,240 17,526 10,591 9,902 18 22%

Residential Credit Solutions 6/12/09 2,189 399 368 270 98 17%RG Mortgage Corporation 6/17/09 3,223 348 90 67 23 3%Saxon Mortgage Services, Inc. 4/13/09 80,309 39,145 35,608 35,565 42 44%

Select Portfolio Servicing 4/13/09 61,615 42,244 26,806 19,552 218 32%US Bank NA 9/9/09 26,354 9,084 6,518 6,480 38 25%Wachovia Mortgage, FSB8 7/1/09 82,457 6,542 2,371 1,980 351 3%

Wells Fargo Bank, NA 4/13/09 334,949 148,240 104,808 96,137 3,537 30%Other SPA servicers9 -- 4,779 434 432 251 167 8%

Other GSE Servicers10 -- 262,842 NA 33,021 24,877 6,291 NA

Total 3,299,780 1,032,837 759,058 697,026 31,382 24%

HAMP Modification Activity by Servicer 

1 Estimated eligible 60+ day delinquent mortgages as reported by servicers as of October 31, 

2009 include loans: 

 in foreclosure and bankruptcy. with a current unpaid principal balance less than $729,750 on a one-unit property, 

$934,200 on a two-unit property, $1,129,250 on a three-unit property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination. originated prior to January 1, 2009.

Estimated eligible 60+ day delinquent loans excludes: 

 FHA and VA loans. loans that are current or less than 60 days delinquent, which may be eligible for HAMP if 

a borrower is in imminent default.

Servicers enrolling after November 1 did not participate in the 60+ day delinquency survey.

2 Active trial and permanent modifications as reported into the HAMP system of record by 

servicers.

3 Aurora Loan Services, LLC includes Aurora Financial Group.4 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home 

Loans Services and Wilshire Credit Corporation.

5 CitiMortgage, Inc. includes CitiMortgage, Inc. Master Servicing Division.6 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.

7 Formerly National City Bank.8 Wachovia Mortgage FSB includes Wachovia Bank NA. 9 Other SPA servicers are entities with less than 1,000 estimated eligible 60+ day delinquencies 

that have signed participation agreements with Treasury and Fannie Mae. Those servicers are: Allstate Mortgage Loans and Investments; AMS Servicing, LLC; Bay Federal Credit Union; Central Florida Educators Federal Credit Union; Central Jersey Federal Credit Union; Citizens First Wholesale Mortgage Company; CUC Mortgage Corp.; DuPage Credit Union; Farmers State Bank; First Bank; First Federal Savings and Loan; First Keystone Bank; Glass City Federal Credit Union; Great Lakes Credit Union; Harleysville National Bank & Trust; Hillsdale County National Bank; Horicon Bank; IBM Southeast Employees’ Federal Credit Union; IC Federal Credit Union; Lake City Bank; Lake National Bank; Los Alamos National Bank; Marix Servicing LLC; Members Mortgage Company Inc.; Metropolitan National Bank; Mission Federal Credit Union; Mortgage Center LLC; Mortgage Clearing Corp.; Oakland Municipal Credit Union; ORNL Federal Credit Union; PennyMac Loan Services LLC; Purdue Employees Federal Credit Union; Qlending Inc.; Quantum Servicing Corp.; RoundpointMortgage Servicing Corp.; Schools Financial Credit Union; SEFCU; Servis One, Inc.; Shore Bank; Stanford Federal Credit Union; Technology Credit Union; United Bank Mortgage Corp.; Vantium Capital, Inc.; Wescom Central Credit Union; and Yadkin Valley Bank.

10 Includes approximately 2,300 participants that service loans owned or guaranteed by Fannie 

Mae and Freddie Mac.

Making Home Affordable Program

Servicer Performance Report Through November 2009

0%

2%2%

33

0% 

Bank United

MorEquity 

HomEq 

RG Mortgage 

Wachovia 

American Home 

Carrington 

Ocwen 

Litton

Bank of America 

CCO 

Residential Credit 

Green Tree

OneWest

PNC Mortgage

Nationstar

US Bank

Bayview 

Wells Fargo 

J.P. Morgan Chase 

Select Portfolio

Aurora GMAC 

CitiMortgage 

Saxon 

Trial ModificatShare of Estim

1 Bank United began participaNote: Includes active trial and are the same as the table at leSeptember trials as a share oOctober trials as a share of 60November trials as a share of 

1
Making Home Affordable Program 

Servicer Performance Report Through November 2009

Servicer GSE Private Portfolio Total

Bank of America, NA1 99,351 53,662 5,449 158,462

JP Morgan Chase NA2 61,321 60,893 20,813 143,027

CitiMortgage, Inc. 67,538 6,557 29,383 103,478Wells Fargo Bank, NA 81,003 0 23,805 104,808

Saxon Mortgage Services Inc. 1,117 34,137 354 35,608

GMAC Mortgage, Inc. 15,624 12,651 0 28,275

Aurora Loan Services, LLC 19,413 13,013 368 32,794

Select Portfolio Servicing 622 23,358 2,826 26,806OneWest Bank 12,981 5,757 885 19,623Litton Loan Servicing LP 2,607 0 14,302 16,909Nationstar Mortgage LLC 7,346 4,206 165 11,717PNC Mortgage3 9,546 6 1,039 10,591

Ocwen Financial Corporation, Inc. 1,075 8,702 6 9,783

American Home Mortgage Servicing Inc 643 6,999 0 7,642

US Bank NA 5,615 6 897 6,518Bayview Loan Servicing, LLC 0 2,896 99 2,995Wachovia Mortgage, FSB4 1,519 93 759 2,371

Carrington Mortgage Services LLC 0 1,491 0 1,491

CCO Mortgage 589 0 200 789Green Tree Servicing LLC 655 94 5 754

Remainder of HAMP Servicers 33,526 664 427 34,617Total 422,091 235,185 101,782 759,058

HAMP Portfolio Composition (20 Largest Servicers)

1 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, 

Home Loans Services and Wilshire Credit Corporation.

2 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.3 Formerly National City Bank.4 Wachovia Mortgage FSB includes Wachovia Bank NA. Note: Figures reflect all HAMP trials started.

HAMP Activity by Sta

State Modificati

Alabama 5,086 Alaska 439 Arizona 37,208 Arkansas 2,055 California 148,350 Colorado 10,574 Connecticut 9,327 Delaware 2,410 District of Columbia 1,304 Florida 90,575 Georgia 28,305 Hawaii 2,575 Idaho 2,939 Illinois 37,552 Indiana 8,224 Iowa 2,338 Kansas 2,181 Kentucky 3,240 Louisiana 4,496 Maine 1,985 Maryland 23,930 Massachusetts 16,401 Michigan 24,626 Minnesota 14,154 Mississippi 3,050 Missouri 9,026 

* Includes Guam, Puerto Rico and Note: Figures include active trial a177 loans that did not have identif
Making Home Affordable Program 

Servicer Performance Report Through November 2009

15 Metropolitan Areas With Highest HAMP Activity

Metropolitan Statistical Area Modifications % of Total

New York-Northern New JerseyLong Island, NY-NJ-PA 43,873 6.0%Los Angeles-Long Beach-Santa Ana, CA 42,777 5.9%Chicago-Naperville-Joliet, IL-IN-WI 36,208 5.0%Miami-Fort Lauderdale-Pompano Beach, FL 34,860 4.8%Riverside-San BernardinoOntario, CA 34,688 4.8%Phoenix-Mesa-Scottsdale, AZ 30,830 4.2%Washington-Arlington-Alexandria, DC-VA-MD-WV 25,318 3.5%Atlanta-Sandy Springs-Marietta, GA 22,893 3.1%Las Vegas-Paradise, NV 16,003 2.2%

Detroit-Warren-Livonia, MI 15,237 2.1%

Orlando-Kissimmee, FL 14,609 2.0%Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 12,758 1.8%Minneapolis-St. PaulBloomington, MN-WI 11,627 1.6%Boston-Cambridge-Quincy, MA-NH 11,615 1.6%Tampa-St. PetersburgClearwater, FL 11,334 1.6%

Note: Figures include active trial and permanent modifications.

HAMP Activity by State

Note: Includes active trial and permanent modificatio

HAMP Modifications

5,000 and lower5,001 – 10,00010,001 – 20,00020,001 – 35,00035,001 and higher

Mortgage Delinquency 

Source: Mortgage Bankers Association. Data is as o