HAMP Application Activity by Servicer 1

As of December 2014

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 12,676 11,773 548 11,225 1,445,869 1,432,059 581,357 850,702

BankUnited 30 20 14 6 9,982 9,700 4,802 4,898

Bayview Loan Servicing, LLC 1,454 347 89 258 42,303 40,739 13,121 27,618

Carrington Mortgage Services, LLC 510 853 81 772 86,623 85,708 25,122 60,586

CCO Mortgage, a division of RBS Citizens NA 419 392 20 372 32,242 31,828 6,367 25,461

CitiMortgage Inc 4,503 2,478 321 2,157 553,129 541,485 230,266 311,219

Green Tree Servicing LLC 575 1,146 417 729 103,350 101,461 39,978 61,483

JPMorgan Chase Bank, NA 6,051 2,968 711 2,257 1,575,030 1,551,621 446,882 1,104,739

Nationstar Mortgage LLC 8,399 9,055 2,004 7,051 480,510 469,573 99,633 369,940

Navy Federal Credit Union 178 140 17 123 12,295 12,091 2,241 9,850

Ocwen Loan Servicing, LLC 14,975 15,339 4,524 10,815 880,024 825,369 125,555 699,814

OneWest Bank 175 221 51 170 384,986 384,626 102,854 281,772

ORNL Federal Credit Union 5 5 - 5 634 634 53 581

PennyMac Loan Services, LLC 218 249 65 184 21,181 20,889 5,821 15,068

PNC Bank, National Association 12 32 - 32 1,143 1,086 58 1,028

PNC Mortgage6 319 315 47 268 44,138 44,102 28,134 15,968

Residential Credit Solutions, Inc. 288 298 18 280 20,239 20,137 2,222 17,915

Select Portfolio Servicing, Inc. 5,065 4,150 1,661 2,489 196,006 181,420 106,636 74,784

Specialized Loan Servicing LLC 2,071 754 183 571 70,353 67,582 11,912 55,670

U.S. Bank National Association 1,701 2,070 169 1,901 137,566 136,248 45,110 91,138

Wells Fargo Bank, NA 7,173 8,346 1,260 7,086 1,473,081 1,461,586 431,536 1,030,050

Other Servicers7 - - - - 170,842 170,842 106,111 64,731

TOTAL 66,797 60,951 12,200 48,751 7,741,526 7,590,786 2,415,771 5,175,015

Activity in December 2014 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results to 

better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior reporting.

Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 10-

02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas they 

previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active Trials 

because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010;servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when 

the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).