HAMP Application Activity by Servicer 1

As of January 2014

Servicer Name

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 10,286 5,390 1,071 4,319 1,371,746 1,344,386 586,779 757,607

BankUnited 58 30 19 11 9,657 9,461 4,652 4,809

Bayview Loan Servicing, LLC 1,627 967 236 731 32,445 30,540 10,471 20,069

Carrington Mortgage Services, LLC 1,298 1,363 358 1,005 72,093 71,079 23,611 47,468

CCO Mortgage, a division of RBS Citizens NA 437 331 21 310 26,793 26,159 5,834 20,325

CitiMortgage Inc 288 526 288 238 527,002 517,592 224,370 293,222

Green Tree Servicing LLC 1,812 1,058 336 722 88,418 84,598 33,257 51,341

JPMorgan Chase Bank, NA 13,264 2,442 644 1,798 1,535,365 1,517,110 438,534 1,078,576

Midland Mortgage Co. 2,880 2,654 360 2,294 108,153 106,054 9,385 96,669

Nationstar Mortgage LLC 9,048 11,016 2,068 8,948 397,412 374,619 81,056 293,563

Navy Federal Credit Union 208 192 20 172 10,549 10,070 1,923 8,147

Ocwen Loan Servicing, LLC 28,072 6,070 1,439 4,631 1,354,906 1,294,348 303,967 990,381

OneWest Bank 485 510 59 451 381,921 380,889 102,247 278,642

ORNL Federal Credit Union 10 10 - 10 537 537 52 485

PennyMac Loan Services, LLC 550 695 214 481 18,177 17,561 5,005 12,556

PNC Bank, National Association 33 26 4 22 702 640 36 604

PNC Mortgage6

 588 580 74 506 37,626 37,499 27,353 10,146

Residential Credit Solutions, Inc. 311 311 36 275 16,846 16,563 1,925 14,638

Select Portfolio Servicing, Inc. 13,149 3,833 924 2,909 160,257 143,620 91,940 51,680

Specialized Loan Servicing LLC 1,420 1,298 231 1,067 47,359 44,905 7,036 37,869

U.S. Bank National Association 2,230 1,543 72 1,471 118,644 109,952 43,010 66,942

Wells Fargo Bank, NA 10,278 7,231 1,757 5,474 1,370,979 1,350,837 414,174 936,663

Other Servicers7

 - - - - 170,842 170,842 106,111 64,731

TOTAL 98,332 48,076 10,231 37,845 7,858,429 7,659,861 2,522,728 5,137,133

Activity in January 2014 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury.

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria.

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

"Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 10-

02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas they 

previously included only requests that met basic HAMP eligibility criteria.

3

"Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4

"Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5

"Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010;servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7

Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when 

the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).