Making Home Affordable Program

Servicer Performance Report Through October 2010

HAChMSeDiCaDiof foSeHoHAHAArMLisPaMDeCoAr

In

Report HighlightsNearly 520,000 Permanent Modifications Begun• On average, almost 37,000 new permanent modifications have been started 

monthly for the past 6 months, as servicers decision aged trials, with this month close to 24,000 new permanent modifications. 

• Homeowners in active permanent modifications realize a median monthly 

payment reduction of 36%, or more than $500 per month.

• For homeowners in permanent modifications, their median first-lien housing 

expense falls from 45% of their monthly income to 31%.

Nearly 1.4 Million Trial Modifications Started Under HAMP• Since June, servicers have reported an average of 23,000 new trial starts as 

they implemented fully verified document collection.

• Of active trial modifications, 69,000 have lasted at least six months, down from 

more than 266,000 at the beginning of the 2nd quarter of 2010.

• Servicers have developed action plans to resolve the backlog of aged trial 

modifications.

Servicers Continue to Ramp Up Program Enhancements• Servicers have expanded their program commitment to include additional efforts 

for homeowners struggling to pay their mortgages related to second liens, unemployment and “underwater” mortgages.

• 18 servicers have signed up for the Second-Lien Modification Program (2MP), 

covering nearly two-thirds of the second-lien mortgage market.

• Unemployed homeowners may be offered a minimum of three months’ 

forbearance prior to being considered for a HAMP trial modification. 

• Reporting on these additional programs will begin in early 2011.
Making Home Affordable Program

Servicer Performance Report Through October 2010

HAMP Activity: All Servicers

Total

HAMP Eligibility (As of Sept. 30, 2010)

Eligible Delinquent Loans1 2,963,384

Eligible Delinquent Borrowers2 1,467,243

TrialModifications

Trial Plan Offers Extended (Cumulative)3 1,647,474

All Trials Started4 1,395,543Trials Reported Since Sept. 2010 Report5 26,129

Trial Modifications Canceled (Cumulative) 719,487

Active Trials 156,408

Permanent Modifications

All Permanent Modifications Started 519,648

Permanent Modifications Begun SinceSept. 2010 Report 23,750Permanent Modifications Canceled

(Cumulative)6 36,306

Active Permanent Modifications 483,342

1 Estimated eligible 60+ day delinquent loans as reported by servicers as of Sept. 30, 2010, include conventional loans:

 in foreclosure and bankruptcy.

 with a current unpaid principal balance less than $729,750 on a one‐unit property, $934,200 on a two‐unit

property, $1,129,250 on a three‐unit property and $1,403,400 on a four‐unit property.

 on a property that was owner‐occupied at origination.

 originated on or before January 1, 2009.

Estimated eligible 60+ day delinquent loans exclude:

 FHA and VA loans.

 loans that are current or less than 60 days delinquent, which may be eligible for HAMP if a borrower is in

imminent default.

For servicers enrolling after August 1, 2010 that did not participate in the 60+ day delinquency survey, the delinquency

count is from the servicer registration form. 2 The estimated eligible 60+ day delinquent borrowers are those in HAMP‐eligible loans, minus estimated exclusions of

loans on vacant properties, loans with borrower debt‐to‐income ratio below 31%, loans that fail the NPV test,

properties no longer owner‐occupied, manufactured housing loans with title/chattel issues that exclude them from

HAMP, and loans where the investor pooling and servicing agreements preclude modification. Exclusions for DTI

and NPV results are estimated using market analytics. 3 As reported in the weekly servicer survey of large SPA servicers through October 28, 2010. 4Data includes FHA‐HAMP modifications. 5 Servicers may enter new trial modifications into the HAMP system of record anytime before the loan convertsto a

permanent modification. 6 A permanent modification is canceled when the borrower has missed three consecutive monthly payments. Includes

491 loans paid off.

HAMP Trials 

Permanent Modific

563,823

723,104

838,111

956,286

1,050,

500,000750,000

1,000,0001,250,0001,500,000

Sep

and

Earlier

Oct Nov Dec Jan

201

4,74215,649 31,424

66,938

117,302

1

0

100,000200,000300,000400,000500,000600,000

Sep

and

Earlier

Oct Nov Dec Jan

2010

Source: HAMP system of record. Servicers may enbefore the loan converts to a permanent modificatiorecord since the prior report; of those, 20,998 were Source: HAMP system of record.
Making Home Affordable Program

Servicer Performance Report Through October 2010

Note: Data on the performance of pmodifications is reported quarterly.

• Aggregate reductions in monthly mortgage payments for borrowers who received permanent modifications total almost $3.7 billion.• The median savings for borrowers in active permanent modifications is $522.28, or 36% of the median payment before modification. 

Interest Rate Reduction 100%Term Extension 57.5%Principal Forbearance 29.9%

2.8%

11.6

0% 2

Illness of Principal

Borrower

Excessive

Obligation

Loss of Income

1 Includes borrowers who are employed b

those who have lost their jobs.Note: Does not include 17.5% of permane

1

Modification Characteristics

Active Permanent Modifications by Modification Step

Predominant Hardship Rea

Loan Characteristic

Before 

Modification

After 

Modification

Median 

Decrease

Front-End Debt-to-Income Ratio1 45.1% 31.0% ‐14.1 pct pts

Back-End Debt-to-Income Ratio2 79.9% 63.4% ‐14.7 pct ptsMedian Monthly Housing Payment3 $1,433.74 $838.11 ‐$522.28

1 Ratio of housing expenses (principal, interest, taxes, insurance and homeowners 

association and/or condo fees) to monthly gross income. 

2 Ratio of total monthly debt payments (including mortgage principal and interest, taxes, 

insurance, homeowners association and/or condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and investment property payments) to monthly gross income. Borrowers who have a back-end debt-to-income ratio of greater than 55% are required to seek housing counseling under program guidelines. 3 Principal and interest payment. 

Loan Statu

Select Median Characteristics of Active Permanent Modifications

In 

a

Note: For all trial modifications start“At Risk of Default” includes borrowthose in imminent default. “In Defau
Making Home Affordable Program

Servicer Performance Report Through October 2010

95%

89%

72% 72% 69% 67

0%

25%50%75%

100%

Trial Length atConversion(months):

3.1 3.1 3.3 3.1 3.0 4.1 

As of Sept. 30, 

2010 Cumulative As of Oct. 31, 2010

Servicer 

Estimated 

Eligible 60+ Day

Delinquent

Borrowers1 

Trial Plan 

Offers 

Extended2

All HAMP 

Trials 

Started3

All HAMP 

Permanent 

Modifications

Started3

Active Trial 

Modifications3

Active 

Permanent 

Modifications3

American Home Mortgage Servicing Inc 51,417 30,830 27,527 15,770 9,983 14,949

Aurora Loan Services, LLC 28,731 52,701 38,089 13,703 1,315 12,700

Bank of America, NA4 425,093 438,596 331,366 87,650 49,470 79,339

CitiMortgage, Inc. 116,746 165,127 151,761 53,305 8,538 51,899

GMAC Mortgage, LLC 16,192 63,393 52,398 35,143 4,191 33,012

Green Tree Servicing LLC 5,283 7,852 6,881 3,649 1,287 3,428

HomEq Servicing5 15,647 1,339 801 515 107 333

J.P. Morgan Chase Bank, NA6 208,750 271,103 219,503 70,521 19,538 63,704

Litton Loan Servicing LP 46,714 38,249 35,793 9,476 1,605 8,833Nationstar Mortgage LLC 18,294 27,975 24,854 12,336 2,090 11,477

Ocwen Financial Corp. Inc. 47,046 41,039 37,174 26,537 6,171 23,837

OneWest Bank 41,087 63,268 47,022 22,100 5,323 20,932

PNC Mortgage7 15,561 23,096 18,553 4,499 848 4,220

Saxon Mortgage Services, Inc. 24,774 41,492 36,214 12,866 2,170 12,265

Select Portfolio Servicing 16,278 64,609 39,268 17,703 2,385 16,179

US Bank NA 16,461 14,966 13,514 8,434 2,513 7,986

Wachovia Mortgage, FSB8 26,711 19,880 17,631 12,844 4,463 12,779

Wells Fargo Bank, NA9 153,642 261,648 185,187 55,186 11,297 51,783

Other SPA servicers10 20,655 20,311 21,410 12,732 4,214 11,934

Other GSE Servicers11 172,161 NA 90,597 44,679 18,900 41,753

Total 1,467,243 1,647,474 1,395,543 519,648 156,408 483,342

1 Estimated eligible 60+ day delinquent borrowers as reported by servicers as of 

September 30, 2010, include those in conventional loans: 

 in foreclosure and bankruptcy. with a current unpaid principal balance less than $729,750 on a one-unit 

property, $934,200 on a two-unit property, $1,129,250 on a three-unit property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination. originated prior to January 1, 2009.

Estimated eligible 60+ day delinquent borrowers excludes: 

 Those in FHA and VA loans. Those in loans that are current or less than 60 days delinquent, which 

may be eligible for HAMP if a borrower is in imminent default.

 Those borrowers with debt-to-income ratios less than 31% or a negative 

NPV test,

 Owners of vacant properties or properties otherwise excluded.Exclusions for DTI and NPV are estimated using market analytics.

For servicers enrolling after August 1, 2010 that did not participate in the 60+ 

day delinquency survey, the delinquency count is from the servicer registration form.

2 As reported in the weekly servicer survey of large SPA servicers through 

October 28, 2010. 3 As reported into the HAMP system of record by servicers. Includes FHAHAMP modifications. Subject to adjustment based on servicer reconciliation of historic loan files. 

4 Bank of America, NA includes Bank of America, NA, BAC Home Loans 

Servicing LP, Home Loan Services and Wilshire Credit Corporation.

5 HomEq’s reporting reflects the in-process transfer of loans to other servicers. 6 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.7 Formerly National City Bank.8 Wachovia Mortgage, FSB consists of Pick-a-Payment loans.9 Wells Fargo Bank, NA includes a portion of the loans previously included in 

Wachovia Mortgage, FSB. 

10 Other SPA servicers are entities with less than 5,000 estimated eligible 60+ 

day delinquent borrowers as of September 30, 2010, that have signed participation agreements with Treasury and Fannie Mae. A full list of participating servicers is in Appendix A.

11 Includes servicers of loans owned or guaranteed by Fannie Mae and Freddie 

Mac. Includes GSE loans transferred from SPA servicers.

32,495

10,009

7,075

4,815

2,8692

0

5,000

10,00015,00020,00025,00030,00035,000

HAMP Modification Activity by Servicer 

1 As of October 31, 2010. Active trials initiated a

Note: Per program guidelines, effectiv

June 1, some servicers initiated trials u

1 As measured against trials eligible to convert – those 

Permanent modifications transferred among servicers 

69,400 a
Making Home Affordable Program

Servicer Performance Report Through October 2010

Disposition Path 

Homeowners in Canceled HAMP Trial Modifications

Survey Data Through September 2010 (8 Largest Service

Homeowners Whose HAMP Trial Modification Was Canceled Who Are in the Process of:

Servicer

Action

Pending2

Action Not

Allowed –

Bankruptcy

in Process

Borrower

Current

Alternative

Modification

Payment

Plan3 Loan Payoff

Short Sale/

Deed in

Lieu

Foreclosure

Starts

Foreclosure

Completions

American HomeMortgage Servicing Inc. 224 26 151 858 174 43 83 167 18 

Bank of America, NA4 56,638 3,930 15,387 40,025 9,601 1,940 32,396 15,045 3,084 

CitiMortgage Inc. 21,277 3,579 8,147 36,144 982 1,053 1,963 11,477 2,561 

GMAC Mortgage, LLC 1,665 316 1,075 6,044 192 252 556 1,522 727 

JP Morgan Chase Bank

NA5 15,801 880 2,799 59,548 208 2,342 3,975 20,336 6,039 

Litton Loan Servicing LP 3,350 589 1,922 13,733 358 115 1,021 2,515 630 

OneWest Bank 4,768 653 391 7,476 147 14 866 2,238 1,610 

Wells Fargo Bank NA6 5,151 722 12,627 63,877 1,103 3,523 6,141 18,384 6,647 

TOTAL(These 8 Servicers)

108,874

19.7%

10,695

1.9%

42,499

7.7%

227,705

41.3%

12,765

2.3%

9,282

1.7%

47,001

8.5%

71,684

13.0%

21,316

3.9%

Note: Data is as reported by servicers for actions completed through September 30, 2010. 1 As defined by cap amount.2 Trial loans that have been canceled, but no further action has yet been taken. 3 An arrangement with the borrower and servicer that does not involve a formal loan modification. 4 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation.5 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.6 Wells Fargo Bank, NA includes a portion of the loans previously included in Wachovia Mortgage, FSB. Excludes Wachovia Mortgage FSB Pick-a-Payment Loans. 

Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios.
Making Home Affordable Program

Servicer Performance Report Through October 2010

Disposition Path 

Homeowners Not Accepted for HAMP Trial Modificatio

Survey Data Through September 2010 (8 Largest Service

Homeowners Not Accepted for a HAMP Trial Modification Who Are in the Process of:

Servicer

Action

Pending2

Action Not

Allowed –

Bankruptcy

in Process

Borrower

Current

Alternative

Modification

Payment

Plan3 Loan Payoff

Short Sale/

Deed in

Lieu

Foreclosure

Starts

Foreclosure

Completions

American HomeMortgage Servicing Inc. 3,160 924 8,844 28,706 720 541 2,065 6,876 669 

Bank of America, NA4 15,766 3,116 4,394 12,958 2,151 1,237 18,560 28,038 9,157 

CitiMortgage Inc. 26,050 6,910 28,435 32,817 6,572 7,397 2,246 7,522 3,107 

GMAC Mortgage, LLC 24,453 4,512 26,160 33,686 3,089 1,324 4,210 17,181 6,643 

JP Morgan Chase Bank

NA5 41,061 3,093 90,287 85,354 526 19,191 6,864 22,022 6,733 

Litton Loan Servicing LP 8,974 3,314 7,686 12,055 1,089 397 3,864 9,640 3,050 

OneWest Bank 8,771 1,621 11,960 4,522 400 412 2,257 4,786 2,887 

Wells Fargo Bank NA6 6,589 1,071 20,812 35,599 891 3,672 4,760 10,638 5,392 

TOTAL(These 8 Servicers)

134,824

16.0%

24,561

2.9%

198,578

23.6%

245,697

29.2%

15,438

1.8%

34,171

4.1%

44,826

5.3%

106,703

12.7%

37,638

4.5%

Note: Data is as reported by servicers for actions completed through September 30, 2010. 1 As defined by cap amount.2 Homeowners who were not approved for a HAMP trial modification, but no further action has yet been taken. 3 An arrangement with the borrower and servicer that does not involve a formal loan modification. 4 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation.5 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.6 Wells Fargo Bank, NA includes a portion of the loans previously included in Wachovia Mortgage, FSB. Excludes Wachovia Mortgage FSB Pick-a-Payment Loans.

Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios. 
Making Home Affordable Program

Servicer Performance Report Through October 2010

Homeowner Outreach Events Hosted Nationally by Treasury and Partners (cumulative) 47Homeowners Attending Treasury-Sponsored Events (cumulative) 46,930Servicer Solicitation of Borrowers (cumulative)1 6,424,636

Page views on MakingHomeAffordable.gov

(October 2010) 2,805,283Page views on MakingHomeAffordable.gov (cumulative) 101,879,584Percentage to Goal of 3-4 Million Modification Offers by 20122 41-55%

1 Source: survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from borrowers 60+ days delinquent, regardless of eligibility for a HAMP modification. 2 In 2009, Treasury set a goal of offering help to 3-4 million borrowers through the end of 2012.

Total Number of Calls Taken at 1995-HOPE (since program incept

Borrowers Receiving Free HousinCounseling Through the HomeowHOPETM Hotline

Selected Homeowner Outreach Measures Call Ce

Source: Homeowner’s HOPETM Hotline.
Making Home Affordable Program

Servicer Performance Report Through October 2010

Program to date, there have been Hotline regarding a specific SPA sBelow shows specific complaint ra

2%3%4%5%6%7%8%9%

OneWest JP Morgan

Chase NA

Litton 

% of Calls for Specific Servicer

That Are Complaints

Source: Homeowner’s HOPETM Hotline.

Note: Complaint rate is the share of a specific servicer’s 

complaints.)

Homeowner Experience (8 Largest Servicers)*

Average Speed to Answer Homeowner Calls (September)

05

1015202530354045

Bank of

America NA

OneWest Litton GMAC Wells Fargo JP Morgan

Chase NA

CitiMortgage Am. Home

Servicing

Seconds

Average of Calls to Homeowner’s 

HOPETM Hotline for September: 

13.6 Seconds

Call Abandon Rate (September)

0%1%2%3%4%5%

Bank of

America

Litton Wells Fargo OneWest JP Morgan

Chase NA

GMAC Am. Home

Servicing

CitiMortgage

Homeowner’s HOPETM Hotline 

Average for September: 3.1%

Source: Survey data through September 30, 2010, from servicers on call volume to loss mitigation lines.

Source: Survey data through September 30, 2010, from servicers on call volume to loss mitigation lines.

Servicer Time to Resolve (Program to Date, Throu

0

1020304050

Bank of

America NA

JP Morgan

Chase NA

OneWest 

Resolved: 2,522 1,756 398 Cases (PTD)

Calendar Days

Source: HAMP Solutions Center. Target of 25 calenprocessing by HAMP Solutions Center. *As defined by cap amount.

Servicer Complaint Rate to H

(Program to Date, Through O

Calls to Servicer:
Making Home Affordable Program

Servicer Performance Report Through October 2010

Note: Includes active trial and permanemodifications from the official HAMP syrecord.

Source: 2nd Quarter 2010 National Delinquency Survey, Mortgage Bankers Association.

State

Active

Trials

Permanent 

Modifications Total

% of 

Total State

Active

Trials

Permanent 

Modifications Total

% of 

Total 

AK 77 193 270 0.0% MT 207 510 717 0.1%AL 1,007 2,810 3,817 0.6% NC 2,813 9,137 11,950 1.9%

AR 320 1,147 1,467 0.2% ND 26 86 112 0.0%AZ 6,738 24,546 31,284 4.9% NE 204 656 860 0.1%

CA 35,661 112,409 148,070 23.1% NH 721 2,274 2,995 0.5%

CO 2,002 6,885 8,887 1.4% NJ 5,212 15,609 20,821 3.3%

CT 1,964 6,205 8,169 1.3% NM 575 1,510 2,085 0.3%

DC 252 812 1,064 0.2% NV 4,188 12,735 16,923 2.6%

DE 522 1,506 2,028 0.3% NY 7,571 20,906 28,477 4.5%

FL 18,626 57,722 76,348 11.9% OH 3,686 10,903 14,589 2.3%

GA 5,802 17,558 23,360 3.7% OK 436 1,110 1,546 0.2%

HI 653 1,804 2,457 0.4% OR 1,669 5,273 6,942 1.1%

IA 358 1,237 1,595 0.2% PA 3,377 10,119 13,496 2.1%

ID 676 1,799 2,475 0.4% RI 780 2,478 3,258 0.5%

IL 8,297 25,892 34,189 5.3% SC 1,417 4,721 6,138 1.0%IN 1,571 4,825 6,396 1.0% SD 53 185 238 0.0%KS 403 1,138 1,541 0.2% TN 1,702 5,012 6,714 1.0%

KY 582 1,881 2,463 0.4% TX 4,829 12,077 16,906 2.6%

LA 1,010 2,437 3,447 0.5% UT 1,506 4,509 6,015 0.9%

MA 3,897 12,154 16,051 2.5% VA 3,809 12,016 15,825 2.5%MD 4,936 15,992 20,928 3.3% VT 111 403 514 0.1%

ME 484 1,317 1,801 0.3% WA 3,095 9,319 12,414 1.9%

MI 5,104 16,387 21,491 3.4% WI 1,597 4,807 6,404 1.0%

MN 2,436 9,167 11,603 1.8% WV 225 746 971 0.2%

MO 1,667 5,304 6,971 1.1% WY 81 244 325 0.1%

MS 593 1,853 2,446 0.4% Other* 880 1,017 1,897 0.3%

* Includes Guam, Puerto Rico and the U.S. Virgin Islands.

60+ 

HAMP Activity by State Modific

Mortgage D
Making Home Affordable Program

Servicer Performance Report Through October 2010

Servicer 

Bank of America, NA1 

JP Morgan Chase NA2 

Wells Fargo Bank, NA 3 CitiMortgage, Inc. 

GMAC Mortgage, LLC 

Ocwen Financial Corporation, In

OneWest Bank American Home Mortgage Servicing Inc 

Select Portfolio Servicing Wachovia Mortgage, FSB4 

Saxon Mortgage Services Inc. 

Aurora Loan Services, LLC Nationstar Mortgage LLC 

US Bank NA Litton Loan Servicing LP 

PNC Mortgage5 

Green Tree Servicing LLC HomEq Servicing Remainder of HAMP Servicers 

Total 

1 Bank of America, NA includes Bank of America

Wilshire Credit Corporation.

2 J.P. Morgan Chase Bank, NA includes EMC Mo3 Wells Fargo Bank, NA includes a portion of the 4 Wachovia Mortgage, FSB consists of Wachovia 5 Formerly National City Bank.Note: Figures reflect active trials and perm

Metropolitan Statistical Area

Active

Trials

Permanent

Modifications

Total 

HAMP 

Activity

% of All 

HAMP 

Activity

Los Angeles-Long Beach-Santa Ana, CA 10,398 32,116 42,514 6.6%New York-Northern New JerseyLong Island, NY-NJ-PA 10,012 28,760 38,772 6.1%Riverside-San Bernardino-Ontario, CA 7,517 25,886 33,403 5.2%

Chicago-Joliet-Naperville, IL-IN-WI 7,996 25,001 32,997 5.2%

Miami-Fort Lauderdale-Pompano Beach, FL 7,545 22,176 29,721 4.6%

Phoenix-Mesa-Glendale, AZ 5,489 20,335 25,824 4.0%

Washington-Arlington-Alexandria, DC-VA-MD-WV 5,197 17,054 22,251 3.5%

Atlanta-Sandy Springs-Marietta, GA 4,645 14,240 18,885 3.0%Las Vegas-Paradise, NV 3,475 10,433 13,908 2.2%

Detroit-Warren-Livonia, MI 3,102 9,930 13,032 2.0%

Orlando-Kissimmee-Sanford, FL 2,947 9,474 12,421 1.9%

Boston-Cambridge-Quincy, MA-NH 2,737 8,678 11,415 1.8%

San Francisco-Oakland-Fremont,CA 2,955 8,238 11,193 1.7%

Sacramento-Arden-ArcadeRoseville, CA 2,437 8,265 10,702 1.7%

Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 2,638 7,869 10,507 1.6%

A complete list of HAMP activity for all MSAs is available athttp://www.makinghomeaffordable.gov/docs/MSA%20Data%20Oct%202010.pdf

15 Metropolitan Areas With Highest HAMP Activity Modifications by In
Making Home Affordable Program

Servicer Performance Report Through October 2010

Servicers participating in the HAMP First‐Lien Modification Program may also offer additional homeowner inc

Foreclosure Alternatives (HAFA), at least three months’ forbearance for unemployed borrowers, and Principa

AgFirst Farm Credit Bank

Allstate Mortgage Loans

& Investments,

Inc.American Eagle Federal Credit Union

American Finance House LARIBA

American Home Mortgage Servicing, Inc

AMS Servicing, LLCAurora Loan Services, LLC

Bank of America, N.A.1

Bank United

Bay Federal Credit Union

Bayview Loan Servicing, LLC

Bramble Savings Bank

Carrington Mortgage Services, LLC

CCO MortgageCentral Florida Educators Federal Credit

UnionCentrue BankCitiMortgage, Inc.

Citizens 1st National Bank

Citizens Community BankCitizens First Wholesale MortgageCompanyCommunity Bank

& Trust Company

Community Credit Union of Florida

CUC Mortgage Corporation

DuPage Credit Union

Eaton National Bank

& Trust Co

Farmers State BankFay Servicing, LLC

Fidelity Homestead Savings Bank

First BankFirst Financial Bank, N.A.

First Keystone BankFirst National Bank of Grant Park

First Safety Bank

Franklin Credit Management Corporation

Franklin SavingsFresno County Federal Credit UnionGFA Federal Credit Union

Glass City Federal Credit Union

GMAC Mortgage, LLCGolden Plains Credit Union

Grafton Suburban Credit Union

Great Lakes Credit UnionGreater Nevada Mortgage Services

Green Tree Servicing LLCHartford Savings Bank

Hillsdale County National Bank

HomEq ServicingHomeStar Bank

& Financial Services

Horicon Bank

Horizon Bank, NAIberiabankIBM Southeast Employees' Federal Credit

UnionIC Federal Credit Union

Idaho Housing and Finance Association

iServe Residential Lending LLCiServe Servicing Inc.J.P.Morgan Chase Bank, NA2

Lake City Bank

Lake National BankLiberty Bank and Trust Co.Litton Loan Servicing

Los Alamos National Bank

Magna BankMainstreet Credit UnionMarix Servicing, LLCMetropolitan National Bank

Midland Mortgage Company

Midwest Bank

& Trust Co.

Midwest Community Bank

Mission Federal Credit Union

MorEquity, Inc.

Mortgage Center, LLC

Mortgage Clearing Corporation

Nationstar Mortgage LLCNavy Federal Credit UnionOakland Municipal Credit UnionOcwen Financial Corporation, Inc.

OneWest BankORNL Federal Credit Union

Park View Federal Savings BankPathfinder BankPennyMac Loan Services, LLC

PNC Bank, National AssociationPNC Mortgage3

Purdue Employees Federal Credit Unio

QLending, Inc.Quantum Servicing CorporationResidential Credit SolutionsRG Mortgage Corporation

1 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing 

LP, Home Loan Services and Wilshire Credit Corporation. 2 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation. 

3 Formerly National City Bank4 Wells Fargo Bank, NA includes Wachovia Mortgage FSB and Wachovia Bank NA. 

Appendix A1: Non-GSE Participants in HAMP
Making Home Affordable Program

Servicer Performance Report Through October 2010

Second‐Lien Modification Program (2MP)Bank of America, NA1Bayview Loan Servicing, LLCCitiMortgage, Inc.

Community Credit Union of Florida

GMAC Mortgage, LLC

Green Tree Servicing LLC

iServe Residential Lending, LLCiServe Servicing, Inc.J.P.Morgan Chase Bank, NA2

Nationstar Mortgage LLCOneWest BankPennyMac Loan Services, LLCPNC Bank, National AssociationPNC Mortgage 3Residential Credit SolutionsServis One Inc., dba BSI Financial Services, Inc.

Wells Fargo Bank, NA 4

FHA First‐Lien Program (FHA‐HAMP)Amarillo National BankAmerican Financial Resources Inc.

Aurora Financial Group, Inc.Aurora Loan Services, LLC

Banco Popular de Puerto RicoBank of America, NA1

Capital International Financial, Inc.CitiMortgage, Inc.

CU Mortgage Services, Inc.

First Federal Bank of FloridaFirst Mortgage Corporation

Franklin SavingsGateway Mortgage Group, LLC

GMAC Mortgage, LLC.Green Tree Servicing LLCGuaranty Bank

iServe Residential Lending, LLC

iServe Servicing, Inc.James B. Nutter

& Company

J.P.Morgan Chase Bank,NA2

M&T Bank

Marix Servicing, LLCMarsh Associates, Inc.

Midland Mortgage Company

Nationstar Mortgage LLCOcwen Financial Corporation, Inc.PennyMac Loan Services, LLCPNC Mortgage 3

RBC Bank (USA)Residential Credit SolutionsSaxon Mortgage Services, Inc.

Schmidt Mortgage Company

Select Portfolio ServicingServis One Inc., dba BSI Financial Services, Inc.Spirit of Alaska Federal Credit UnionStockman Bank of Montana

Wells Fargo Bank, NA 4

Weststar Mortgage, Inc.

FHA SBank oBayvieCitiMo

FlagstGMAC Green 

J.P.Mo

NationPNC B

PNC M

ResideSaxon 

Select Wells 

Rural 

(RD‐H

Banco Bank oHoricoJ.P.MoMagna Marix Midlan

NationWells 

1 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing 

LP, Home Loan Services and Wilshire Credit Corporation. 2 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation. 

3 Formerly National City Bank.4 Wells Fargo Bank, NA includes Wachovia Mortgage FSB and Wachovia Bank NA. Appendix A2: Participants in Additional Making Home Affordable Programs
Making Home Affordable Program

Servicer Performance Report Through October 2010

Note: Areas of compliance emphasis and servicer‐specific

compliance data will be updated quarterly.

Description of Compliance ActivitiesFreddie Mac, serving as Compliance Agent for

Treasury’s Home Affordable Modification Program

(HAMP), has created a separate division known as

Making Home Affordable ‐ Compliance (MHA‐C).Using a risk‐based approach, MHA‐C conducts a

number of different types of compliance activities

to assess servicer compliance with HAMP guidelines

for those servicers that have signed a servicer

participation agreement with Treasury and for

those loans for which Treasury pays incentives

(non‐GSE loans), as described below.

On Site Reviews: Readiness

& Governance

–

Reviews performed by MHA‐C to assess the

servicer’s preparedness for complying with

new/future HAMP requirements, or to research a

trend or potential implementation risk. Reviewsare performed as needed, determined by

frequency of new program additions.

NPV Reviews – Reviews conducted by MHA‐C to

determine the servicer’s adherence to the HAMP

NPV guidelines. For those servicers that have

elected to recode the NPV model into their own

systems (recoders), the testing process is designed

to ensure the servicer’s NPV model is accurately

calculating NPV and that the model usage is

consistent with directives. At a minimum, recoders

are subject to quarterly off‐site testing and semi‐

annual for on‐site reviews. For servicers using the

Treasury NPV Web Portal, reviews of data

submissions are performed on a monthly basis.

On Site Reviews: Implementation – Review

conducted by MHA‐C covering the servicer’s overall

execution of the HAMP program. Areas coveredinclude, among other things, solicitation, eligibility,

underwriting, document management, payment

processing, reporting, and governance. Reviews

are performed at a minimum for larger servicers on

a semi‐annual schedule and for smaller servicers on

an annual schedule.

Loan File Review – A review performed by MHA‐C

of a servicer’s non‐performing loan portfolio

primarily to assess completeness of relevant

documentation and appropriate loan modification

decisioning. This includes reviews of loans which

have successfully converted to a permanent

modification to ensure they meet the HAMP

guidelines, as well as loans that have not beenoffered HAMP modifications to ensure that the

exclusion was appropriate (“Second Look”). Larger

servicers are on an alternating permanent

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Appendix B1: Description of Compliance Activities
Making Home Affordable Program

Servicer Performance Report Through October 2010

In the coming months, following will be areas ofemphasis for MHA‐C, to ensure ongoing compliance.

Program Changes: HAFA, 2MP, Unemployment andPrincipal ReductionServicers are required to be prepared prior to the

implementation of new programs. At the outset of new

programs, servicers should focus on making necessary

changes to processes, policies, procedures, and controls

in order to implement the new requirements effectively.

To the extent that systematic controls are not fully

implemented, it is important that servicers design and

fully communicate to staff any alternative processes

(manual or otherwise) that will help ensure eligible

borrowers are considered and provided the opportunity

to participate in the programs, where appropriate.

With several recently implemented or new programs

including HAFA, 2MP, Unemployment, and PrincipalReduction, MHA‐C will emphasize in the coming quarter

both policy design and overall program execution.Specific attention will be given to transitional alternative

processes required in advance of full systems

integrations of new programs.NPV Model Management and 4.0 Model Preparation

Proper and consistent use of the Net Present Value

model is essential in assuring that potentially eligible

borrowers are appropriately evaluated for the HAMP

program. Servicers who do not utilize the Treasury NPV

Portal model (Recoders) are required to have their

recorded model tested and certified by MHA‐C before

use, establish and maintain documentation of their

internal controls and governance processes and

periodically test their model and controls to help

ensure that the recoded model produces resultsconsistent with the Portal model.

As of October 1, Servicers will be required to begin using

a new version (4.0) through the Portal or in theirrecoded model. Conversion to 4.0 is expected to add

additional control challenges and servicers are expected

to review and appropriately enhance their current NPV

procedures and controls. As with any NPV model

change, Recoders are required to obtain certification

from MHA‐C prior to utilizing a recoded 4.0 model.

In the coming quarter, MHA‐C will remain focused on

servicers’ NPV Model management practices.

Additionally, and in consideration of the conversion to

NPV version 4.0, MHA‐C will evaluate conversion

preparation and contingency planning. Recoding

servicers with complex systems may face unusual

challenges in returning to Portal use in the event that

their recoded version 4.0 NPV model cannot be certified

by the required timeframe. Accordingly, MHA‐C will

expect servicers to prepare to implement contingency

plans , including; detailed contingency plans for return

to Portal use and revalidation through the Treasury

Portal, where necessary.IR2 Data Integrity

Servicers are required to timely report accurate

information to the Program Administrator’s IR2

database. The information reported is used for both

public reporting and in deriving the incentive payments.

Because of the importance of this data, Servicers must

maintain controls which assure that information in the

database is accurate and consistent with source

documentation utilized to process the modification.

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Appendix B2: Areas of Compliance Emphasis