Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA6 5,140 8,056 1,370 6,686 1,344,638 1,336,644 585,151 751,493

BankUnited 32 63 34 29 9,569 9,401 4,618 4,783

Bayview Loan Servicing, LLC 869 819 251 568 30,092 28,628 9,963 18,665

Carrington Mortgage Services, LLC 1,401 1,524 353 1,171 69,110 68,001 22,778 45,223

CCO Mortgage, a division of RBS Citizens NA 377 326 33 293 26,026 25,411 5,774 19,637

CitiMortgage Inc 482 1,022 718 304 526,359 516,271 223,545 292,726

Green Tree Servicing LLC 1,066 1,090 437 653 85,438 82,590 32,490 50,100

JPMorgan Chase Bank, NA 8,796 6,808 990 5,818 1,519,938 1,508,199 437,016 1,071,183

Midland Mortgage Co. 2,228 2,747 202 2,545 102,924 100,824 7,972 92,852

Nationstar Mortgage LLC 8,842 11,405 2,551 8,854 379,663 353,303 76,876 276,427

Navy Federal Credit Union 173 191 33 158 10,123 9,686 1,874 7,812

Ocwen Loan Servicing, LLC 18,926 15,735 2,668 13,067 1,309,287 1,273,463 299,410 974,053

OneWest Bank 2,804 7,248 107 7,141 398,721 397,231 102,139 295,092

ORNL Federal Credit Union 10 10 - 10 512 512 51 461

PennyMac Loan Services, LLC 499 597 127 470 17,130 16,281 4,641 11,640

PNC Bank, National Association 17 17 1 16 653 600 30 570

PNC Mortgage7 417 402 61 341 36,631 36,521 27,231 9,290

Residential Credit Solutions, Inc. 292 324 32 292 16,237 15,932 1,843 14,089

Select Portfolio Servicing, Inc. 3,724 4,300 1,325 2,975 142,809 135,971 89,971 46,000

Specialized Loan Servicing LLC 737 1,060 131 929 44,815 42,504 6,648 35,856

U.S. Bank National Association 1,699 720 86 634 114,479 107,074 42,882 64,192

Wells Fargo Bank, NA 7,731 8,539 2,244 6,295 819,586 806,044 280,673 525,371

Other Servicers8 - - - - 170,842 170,842 106,111 64,731

TOTAL 66,262 73,003 13,754 59,249 7,175,582 7,041,933 2,369,687 4,672,246

HAMP Application Activity by Servicer 1

As of November 2013

Activity in November 2013 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be 

separately reviewed or validated by Treasury.

Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to August 

2012, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis.

From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that Requests 

Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received include 

all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance.

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures include 

HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP Trial 

Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests approved and 

Trial Offers sent since program inception, or March 2009.

5

 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: "Number 

of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 

2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

6 Bank of America, NA includes BAC Home Loans Servicing, LP. 

7 Formerly National City Bank.

8 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey 

questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).