HAMP Application Activity by Servicer 1

As of June 2015

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 5,778 5,184 352 4,832 1,470,389 1,436,897 584,099 852,798

BankUnited 27 11 7 4 10,094 9,769 4,846 4,923

Bayview Loan Servicing, LLC 1,759 1,575 312 1,263 60,426 57,310 16,729 40,581

Carrington Mortgage Services, LLC 691 800 94 706 90,677 90,234 25,721 64,513

CCO Mortgage, a division of RBS Citizens NA 476 482 35 447 34,751 34,272 6,532 27,740

CitiMortgage Inc 5,071 1,831 156 1,675 606,247 583,710 192,267 391,443

Green Tree Servicing LLC 1,373 993 304 689 110,418 107,364 42,185 65,179

JPMorgan Chase Bank, NA 5,916 5,150 567 4,583 1,818,162 1,772,153 450,687 1,321,466

Nationstar Mortgage LLC 8,141 8,377 1,833 6,544 529,062 520,424 110,130 410,294

Navy Federal Credit Union 151 164 23 141 13,211 13,029 2,331 10,698

Ocwen Loan Servicing, LLC 12,091 10,820 2,901 7,919 1,501,076 1,452,100 454,224 997,876

OneWest Bank 162 158 36 122 386,493 386,202 103,281 282,921

ORNL Federal Credit Union 4 4 - 4 680 680 56 624

PennyMac Loan Services, LLC 121 169 50 119 22,508 22,126 6,175 15,951

PNC Bank, National Association 14 21 - 21 1,255 1,198 61 1,137

PNC Mortgage6 415 422 59 363 46,542 46,483 28,492 17,991

Residential Credit Solutions, Inc. 632 662 24 638 38,618 38,352 4,828 33,524

Select Portfolio Servicing, Inc. 4,606 4,379 1,460 2,919 241,478 218,596 116,258 102,338

Specialized Loan Servicing LLC 3,315 3,086 557 2,529 86,248 81,735 14,981 66,754

U.S. Bank National Association 1,123 1,178 167 1,011 145,110 144,189 45,966 98,223

Wells Fargo Bank, NA 6,970 6,209 972 5,237 1,516,243 1,489,575 437,879 1,051,696

Other Servicers7 - - - - 170,842 170,842 106,111 64,731

TOTAL 58,836 51,675 9,909 41,766 8,900,530 8,677,240 2,753,839 5,923,401

Activity in June 2015 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).