HAMP Application Activity by Servicer 1

As of February 2015

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 18,262 6,485 439 6,046 1,454,760 1,411,756 582,403 829,353

BankUnited 19 21 15 6 9,977 9,694 4,806 4,888

Bayview Loan Servicing, LLC 1,543 261 59 202 45,383 41,315 13,250 28,065

Carrington Mortgage Services, LLC 572 649 74 575 88,026 87,235 25,306 61,929

CCO Mortgage, a division of RBS Citizens NA 382 328 12 316 33,060 32,557 6,396 26,161

CitiMortgage Inc 5,257 2,110 278 1,832 606,103 576,489 191,422 385,067

Green Tree Servicing LLC 1,060 961 426 535 105,432 103,631 40,879 62,752

JPMorgan Chase Bank, NA 5,270 2,518 607 1,911 1,578,266 1,556,974 448,151 1,108,823

Nationstar Mortgage LLC 7,058 7,178 1,546 5,632 495,682 485,001 102,885 382,116

Navy Federal Credit Union 142 126 15 111 12,603 12,367 2,270 10,097

Ocwen Loan Servicing, LLC 12,890 13,667 4,276 9,391 907,984 853,331 133,978 719,353

OneWest Bank 168 190 54 136 385,863 385,532 103,130 282,402

ORNL Federal Credit Union 6 6 - 6 647 647 53 594

PennyMac Loan Services, LLC 250 247 74 173 21,677 21,397 5,983 15,414

PNC Bank, National Association 15 10 - 10 1,177 1,123 59 1,064

PNC Mortgage6 404 382 61 321 44,890 44,839 28,257 16,582

Residential Credit Solutions, Inc. 453 448 18 430 36,225 35,973 4,741 31,232

Select Portfolio Servicing, Inc. 5,273 3,988 1,447 2,541 209,671 193,421 109,794 83,627

Specialized Loan Servicing LLC 2,015 2,301 636 1,665 74,203 72,218 13,090 59,128

U.S. Bank National Association 1,388 1,567 116 1,451 140,475 139,345 45,335 94,010

Wells Fargo Bank, NA 7,875 5,929 1,010 4,919 1,486,660 1,463,518 433,487 1,030,031

Other Servicers7 - - - - 170,842 170,842 106,111 64,731

TOTAL 70,302 49,372 11,163 38,209 7,909,606 7,699,205 2,401,786 5,297,419

Activity in February 2015 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).