Making Home Affordable Program

Servicer Performance Report Through November 2010

HA

Ch

MoSeSeDis

of 

for 

SeWa

BoReHoHAHAMo

Lis

PaMH

DeCoAr

In

Report HighlightsNearly 550,000 Homeowners Granted Permanent Modifications• Nearly 30,000 new permanent modifications reported in November.• More than 650,000 homeowners are realizing payment relief through active 

HAMP trial modifications and permanent modifications.

• For homeowners in permanent modifications, their median first-lien housing 

expense fell from 45% of their monthly income to 31%.

• As servicers continue to work through the backlog of trials lasting six months or 

more, the number of these aged trials has fallen below 50,000.

This Month: Quarterly Results of Compliance Second-Look 

Reviews

• Making Home Affordable-Compliance (MHA-C) conducts Second Look reviews 

of homeowner loan files that were not in HAMP modifications to ensure that the servicer’s actions were appropriate.

• MHA-C disagreed with servicer actions an average of 2.4% of the time in the 

2nd quarter, lowering the year-to-date average to 2.9%. 

• During this quarter, MHA-C was unable to determine whether the loan was 

properly evaluated for HAMP on average 15% of the time. As a result of this significant increase from the year-to-date average of 10%, MHA-C will be conducting targeted follow-up activities to understand the cause of this increase so that Treasury may determine appropriate remedial actions.

• MHA-C performs follow-up activities on loans where MHA-C disagrees with 

servicer decisions or is unable to determine the appropriateness of the disposition of the loan. Historically, these follow-up activities have resulted in 

41% of loans in the Disagree category being re-classified as Agrees after the servicer provided additional documentation.
Making Home Affordable Program

Servicer Performance Report Through November 2010

HAMP Activity: All Servicers

Total

HAMP Eligibility (As of Oct. 31, 2010)

Eligible Delinquent Loans1 2,911,106

Eligible Delinquent Borrowers2 1,463,254

TrialModifications

Trial Plan Offers Extended (Cumulative)3 1,684,136

All Trials Started4 1,426,833Trials Reported Since Oct. 2010 Report5 31,290

Trial Modifications Canceled (Cumulative) 729,109

Active Trials 148,104

Permanent Modifications

All Permanent Modifications Started 549,620

Permanent Modifications Reported Since

Oct. 2010 Report 29,972Permanent Modifications Canceled

(Cumulative)6 44,972

Active Permanent Modifications 504,648

FHA-HAMP

FHA‐HAMP Trial Modifications Started 1,602

FHA‐HAMP Permanent Modifications Started 576

1 Estimated eligible 60+ day delinquent loans as reported by servicers as of Oct. 31, 2010, include conventional loans:

 in foreclosure and bankruptcy. with a current unpaid principal balance less than $729,750 on a one‐unit property, $934,200 on a two‐unit property,

$1,129,250 on a three‐unit property and $1,403,400 on a four‐unit property.

 on a property that was owner‐occupied at origination.

 originated on or before January 1, 2009.

Estimated eligible 60+ day delinquent loans exclude:

 FHA and VA loans. loans that are current or less than 60 days delinquent, which may be eligible for HAMP if a borrower is in imminent

default.

For servicers enrolling after September 1, 2010 that did not participate in the 60+ day delinquency survey, the

delinquency count is from the servicer registration form. 2 The estimated eligible 60+ day delinquent borrowers are those in HAMP‐eligible loans, minus estimated exclusions of

loans on vacant properties, loans with borrower debt‐to‐income ratio below 31%, loans that fail the NPV test,

properties no longer owner‐occupied, manufactured housing loans with title/chattel issues that exclude them from

HAMP, and loans where the investor pooling and servicing agreements preclude modification. Exclusions for DTI and

NPV results are estimated using market analytics. 3 As reported in the weekly servicer survey of large SPA servicers through December 2, 2010. 4Data includes HAMP modifications only. Except for the two lines in the above table, FHA‐HAMP modifications are

excluded from exhibits in this report. 5 Servicers may enter new trial modifications into the HAMP system of record anytime before the loan converts to a

permanent modification. 6 A permanent modification is canceled when the borrower has missed three consecutive monthly payments. Includes 590

loans paid off.

HAMP Trials 

Permanent Modific

563,467

722,620

837,562

955,759

1,049,809

500,000750,000

1,000,0001,250,0001,500,000

Sep

and

Earlier

Oct Nov Dec Jan

2010

4,74215,64931,424

66,938

117,302

170

0

100,000200,000300,000400,000500,000600,000

Sep

and

Earlier

Oct Nov Dec Jan

2010

F

Source: HAMP system of record. Servicers may enbefore the loan converts to a permanent modificatiorecord since the prior report; of those, 22,548 were Source: HAMP system of record.
Making Home Affordable Program

Servicer Performance Report Through November 2010

Note: Data on the performance of pmodifications is reported quarterly.

• Aggregate reductions in monthly mortgage payments for borrowers who received permanent modifications are estimated to total $4.1 billion.• The median savings for borrowers in active permanent modifications is $524.41, or 37% of the median payment before modification. 

Interest Rate Reduction 100%Term Extension 57.8%Principal Forbearance 30.1%

2.8%

11.6

0% 2

Illness of Principal

Borrower

Excessive

Obligation

Loss of Income

1 Includes borrowers who are employed b

those who have lost their jobs.Note: Does not include 17.5% of permane

1

Modification Characteristics

Active Permanent Modifications by Modification Step

Predominant Hardship Rea

Loan Characteristic

Before 

Modification

After 

Modification

Median 

Decrease

Front-End Debt-to-Income Ratio1 45.2% 31.0% ‐14.2 pct pts

Back-End Debt-to-Income Ratio2 79.2% 62.4% ‐14.8 pct ptsMedian Monthly Housing Payment3 $1,434.98 $838.00 ‐$524.41

1 Ratio of housing expenses (principal, interest, taxes, insurance and homeowners 

association and/or condo fees) to monthly gross income. 

2 Ratio of total monthly debt payments (including mortgage principal and interest, taxes, 

insurance, homeowners association and/or condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and investment property payments) to monthly gross income. Borrowers who have a back-end debt-to-income ratio of greater than 55% are required to seek housing counseling under program guidelines. 3 Principal and interest payment. 

Loan Statu

Select Median Characteristics of Active Permanent Modifications

In 

a

Note: For all trial modifications start“At Risk of Default” includes borrowthose in imminent default. “In Defau
Making Home Affordable Program

Servicer Performance Report Through November 2010

73% 72% 70% 70%

65%

0%

20%40%60%80%

Trial Length atConversion(months):

3.2 3.3 3.6 3.0 4.1 

As of Oct.31, 

2010 Cumulative As of Nov. 30, 2010

Servicer 

Estimated 

Eligible 60+ Day

Delinquent

Borrowers1 

Trial Plan 

Offers 

Extended2

All HAMP 

Trials 

Started3

All HAMP 

Permanent 

Modifications

Started3

Active Trial 

Modifications3

Active 

Permanent 

Modifications3

American Home Mortgage Servicing Inc 53,042 31,536 28,270 17,204 8,437 16,167

Aurora Loan Services, LLC 31,442 49,177 38,458 13,992 1,476 12,830

Bank of America, NA4 425,308 455,730 342,602 93,499 46,749 83,759

CitiMortgage, Inc. 113,843 167,666 153,178 55,333 8,580 52,856

GMAC Mortgage, LLC 16,442 65,721 53,771 36,718 4,071 34,116

J.P. Morgan Chase Bank, NA5 203,594 276,554 222,988 76,140 17,501 67,722

Litton Loan Servicing LP 46,871 38,977 36,031 9,831 1,429 8,983Nationstar Mortgage LLC 18,460 28,399 25,800 13,020 2,367 11,937

Ocwen Financial Corp. Inc. 48,880 42,426 38,077 27,813 5,576 24,454

OneWest Bank 41,564 64,184 47,710 22,844 4,468 21,393

PNC Mortgage6 15,155 23,496 18,758 4,689 989 4,350

Saxon Mortgage Services, Inc. 25,432 41,992 36,465 13,292 1,946 12,563

Select Portfolio Servicing 19,086 64,956 39,426 18,440 2,063 16,607

US Bank NA 16,059 15,256 14,019 8,675 2,750 8,132Wells Fargo Bank, NA7 175,362 287,197 207,793 72,794 16,612 68,449

Other SPA servicers8 26,407 30,869 29,141 17,908 4,253 16,493

Other GSE Servicers9 186,307 NA 94,346 47,428 18,837 43,837

Total 1,463,254 1,684,136 1,426,833 549,620 148,104 504,648

1 Estimated eligible 60+ day delinquent borrowers as reported by 

servicers as of October 31, 2010, include those in conventional loans: 

 in foreclosure and bankruptcy. with a current unpaid principal balance less than $729,750 on a 

one-unit property, $934,200 on a two-unit property, $1,129,250 on a three-unit property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination. originated prior to January 1, 2009.

Estimated eligible 60+ day delinquent borrowers excludes: 

 Those in FHA and VA loans. Those in loans that are current or less than 60 days delinquent, 

which may be eligible for HAMP if a borrower is in imminent default.

 Those borrowers with debt-to-income ratios less than 31% or a 

negative NPV test,

 Owners of vacant properties or properties otherwise excluded.Exclusions for DTI and NPV are estimated using market analytics.

For servicers enrolling after September 1, 2010 that did not participate in 

the 60+ day delinquency survey, the delinquency count is from the servicer registration form. 2 As reported in the weekly servicer survey of large SPA servicers 

through December 2, 2010. 3 As reported into the HAMP system of record by servicers. Excludes FHA-HAMP modifications. Subject to adjustment based on servicerreconciliation of historic loan files. 

4 Bank of America, NA includes Bank of America, NA, BAC Home Loans 

Servicing LP, Home Loan Services and Wilshire Credit Corporation.

5 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.6 Formerly National City Bank.7 Wells Fargo Bank, NA includes all loans previously reported under 

Wachovia Mortgage, FSB. 

8 Other SPA servicers are entities with less than 5,000 estimated eligible 

60+ day delinquent borrowers as of October 31, 2010, that have signed participation agreements with Treasury and Fannie Mae. A full list of participating servicers is in Appendix A. 9Includes servicers of loans owned or guaranteed by Fannie Mae and 

Freddie Mac. Includes GSE loans transferred from SPA servicers.

19,795

8,594

4,642 4,584

2,

0

5,000

10,00015,00020,000

HAMP Modification Activity by Servicer 

1 As of November 30, 2010. Active trials initiate

Note: Per program guidelines, effectiv

June 1, some servicers initiated trials u

1 As measured against trials eligible to convert – those 

Permanent modifications transferred among servicers 

49,200 a
Making Home Affordable Program

Servicer Performance Report Through November 2010

Disposition Path 

Homeowners in Canceled HAMP Trial Modifications

Survey Data Through October 2010 (8 Largest Servicer

Homeowners Whose HAMP Trial Modification Was Canceled Who Are in the Process of:

Servicer

Action

Pending2

Action Not

Allowed –

Bankruptcy

in Process

Borrower

Current

Alternative

Modification

Payment

Plan3 Loan Payoff

Short Sale/

Deed in

Lieu

Foreclosure

Starts

Foreclosure

Completions

American HomeMortgage Servicing Inc. 210 25 199 787 33 43 90 192 22 

Bank of America, NA4 52,790 4,409 18,135 63,627 1,794 2,227 20,313 17,021 3,603 

CitiMortgage Inc. 21,165 3,912 7,876 36,237 1,079 1,224 2,473 11,267 2,743 GMAC Mortgage, LLC 1,764 347 1,072 5,904 177 271 592 1,779 824 

JP Morgan Chase Bank

NA5 12,320 844 2,814 61,527 321 2,606 4,918 20,900 7,059 

Litton Loan Servicing LP 3,387 668 1,856 13,615 363 118 1,107 2,476 671 

OneWest Bank 1,279 718 470 10,501 231 15 726 3,658 1,962 

Wells Fargo Bank NA6 4,690 737 13,252 63,071 1,024 4,221 4,448 19,333 8,090 

TOTAL(These 8 Servicers)

97,605

17.4%

11,660

2.1%

45,674

8.1%

255,269

45.4%

5,022

0.9%

10,725

1.9%

34,667

6.2%

76,626

13.6%

24,974

4.4%

Note: Data is as reported by servicers for actions completed through October 31, 2010. 1 As defined by cap amount.2 Trial loans that have been canceled, but no further action has yet been taken. 3 An arrangement with the borrower and servicer that does not involve a formal loan modification. 4 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation.5 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.6 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios.
Making Home Affordable Program

Servicer Performance Report Through November 2010

Disposition Path 

Homeowners Not Accepted for HAMP Trial Modificatio

Survey Data Through October 2010 (8 Largest Servicer

Homeowners Not Accepted for a HAMP Trial Modification Who Are in the Process of:

Servicer

Action

Pending2

Action Not

Allowed –

Bankruptcy

in Process

Borrower

Current

Alternative

Modification

Payment

Plan3 Loan Payoff

Short Sale/

Deed in

Lieu

Foreclosure

Starts

Foreclosure

Completions

American HomeMortgage Servicing Inc. 1,494 497 4,590 18,524 454 87 858 3,562 343 

Bank of America, NA4 20,395 3,629 5,331 13,921 1,217 1,331 19,405 33,750 12,867 

CitiMortgage Inc. 39,366 7,736 34,762 34,290 6,603 2,460 3,664 8,862 4,081 

GMAC Mortgage, LLC 25,421 4,868 27,902 34,312 2,744 1,639 4,418 19,373 7,263 

JP Morgan Chase Bank

NA5 48,292 3,365 91,441 89,961 853 21,650 7,768 27,744 7,808 

Litton Loan Servicing LP 9,685 3,673 7,815 12,697 1,104 444 4,118 9,973 3,118 

OneWest Bank 5,103 2,107 17,220 6,351 1,124 470 1,833 9,945 3,499 

Wells Fargo Bank NA6 18,775 3,678 48,362 53,472 1,289 5,880 10,273 19,163 10,394 

TOTAL(These 8 Servicers)

168,531

17.2%

29,553

3.0%

237,423

24.2%

263,528

26.8%

15,388

1.6%

33,961

3.5%

52,337

5.3%

132,372

13.5%

49,373

5.0%

Note: Data is as reported by servicers for actions completed through October 31, 2010. 1 As defined by cap amount.2 Homeowners who were not approved for a HAMP trial modification, but no further action has yet been taken. 3 An arrangement with the borrower and servicer that does not involve a formal loan modification. 4 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation.5 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.6 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.Note: Excludes loans removed from servicing portfolios. 
Making Home Affordable Program

Servicer Performance Report Through November 2010

Homeowner Outreach Events Hosted Nationally by Treasury and Partners (cumulative) 49Homeowners Attending Treasury-Sponsored Events (cumulative) 49,506Servicer Solicitation of Borrowers (cumulative)1 6,638,016

Page views on MakingHomeAffordable.gov

(November 2010) 2,560,921Page views on MakingHomeAffordable.gov (cumulative) 104,440,505Percentage to Goal of 3-4 Million Modification Offers 42-56%

1 Source: survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from borrowers 60+ days delinquent, regardless of eligibility for a HAMP modification. 2 In 2009, Treasury set a goal of offering help to 3-4 million borrowers through the end of 2012.

Cumulative November

Total Number of Calls Taken at 1-888-995-HOPE (since program inception) 1,812,035 89,240Borrowers Receiving Free Housing Assistance Through the Homeowner’s HOPETM Hotline

870,958 40,292

Selected Homeowner Outreach Measures

Call Center Volume

Source: Homeowner’s HOPETM Hotline.

Waterfall of Estima

4.5

3.8

3.1

5.1

0123456

Loans (Millions)

Not all 60-day delinquent loans are eligible homeowner eligibility. Based on the estimat60+ days delinquent, 1.5 million homeownein-time snapshot of the delinquency populatmore homeowners will become seriously desome of those homeowners will be eligible f

1st Lien, Less: Non- Less: Less: Non- Les

60+ Days Participating FHA or Owner- NonDelinquent HAMP VA Occupied at Co

Servicer Origination Loa

LoaOriAfte

** Other exclusions include: no longer owner-occuprecludes modification; and manufactured housing HAMP. Note: Chart refers only to borrowers eligible for the Sources: Fannie Mae; monthly survey of participadelinquency figure derived from 3rd Quarter 2010 M

reported by large servicers by survey who have si
Making Home Affordable Program

Servicer Performance Report Through November 2010

0%

10%20%30%40%50%60%70%80%90%

100%

MHA‐C Disagrees Pending MHA‐C's Further Review MHA‐

American Bank of CitiMortgage GMAC JPMorgan Litton OneWest Wells 

Home America Chase Fargo 

Results of Compliance Second-Look Reviews (Q2 2010)

1 Second Look Results are derived from a statistical sample of loan files for borrowers not in a HAMP modification (typically 100 loan files). Chart shows results for largest servicers; an add

the 2nd quarter. 2 Starting with this report, loans where borrowers were in process of consideration for HAMP are included in the calculation of results, which allows for a more comprehensive picture of ser

3 Cases where the borrower was not appropriately solicited or evaluated for HAMP.4 Cases where MHA-C was unable to determine if the servicer’s actions were appropriate without further information from the servicer.

Results of Q2 2010 Second Look Reviews

3 4

• MHA-C disagreed with servicer actions an average of 2.4% in the 2nd quarter (2.9% YTD). MHA-C conduct

above-average Disagree rates.

• An average of 15.1% of loan file reviews are Pending Further Review in the 2nd quarter, above the YTD ave

targeted reviews to understand this increase. 

• For Disagree or Pending Further Review results, actions typically required of servicers are: reevaluating loa

submitting additional documentation; clarifying loan status; engaging in process remediation or other actions 

results, servicers are reminded of their obligation to forestall foreclosure of the loan until the items are resolv

• Historically, follow-up activities have resulted in re-classifying 41% of loans in the Disagrees category as A

additional documentation. For an additional 19% of Disagrees, MHA-C confirmed that appropriate remedial 

• The results of Second Look reviews help determine the types of other compliance activities and the frequen

conducted. Please see Appendix B for a detailed description of compliance activities. 

Making Home Affordable-Compliance (MHA-C) conducts Second Look1,2 reviews of homeowner loan fil

modifications to ensure that the servicer’s actions were appropriate.
Making Home Affordable Program

Servicer Performance Report Through November 2010

Program to date, there have been Hotline regarding a specific SPA sBelow shows specific complaint ra

3%4%5%6%7%8%9%

10%

OneWest JP Morgan

Chase NA

Bank of

America N

% of Calls for Specific

Servicer

Complaints

(PTD): 167 10,542 17,294 

Source: Homeowner’s HOPETM Hotline.

Note: Complaint rate is the share of a specific servicer’s 

complaints.)

Homeowner Experience (8 Largest Servicers)*

Average Speed to Answer Homeowner Calls (October)

0

102030405060

OneWest Bank of

America NA

GMAC Litton JP Morgan

Chase NA

Wells Fargo CitiMortgage Am. Home

Servicing

Seconds

Average of Calls to Homeowner’s 

HOPETM Hotline for October: 2.2 

Seconds

Call Abandon Rate (October)

0%1%2%3%4%5%

Bank of

America

OneWest Litton JP Morgan

Chase NA

Wells Fargo GMAC Am. Home

Servicing

CitiMortgage

Homeowner’s HOPETM Hotline 

Average for October: 1.4%

Source: Survey data through October 31, 2010, from servicers on call volume to loss mitigation lines.

Source: Survey data through October 31, 2010, from servicers on call volume to loss mitigation lines.

Servicer Time to Resolve (Program to Date, Throu

0

1020304050

Bank of

America NA

JP Morgan

Chase NA

Am. Home

Servicing

Resolved: 2,860 1,943 272 Cases (PTD)

Calendar Days

Source: HAMP Solutions Center. Target of 25 calen

*As defined by cap amount. processing by HAMP Solutions Center.

Servicer Complaint Rate to H

(Program to Date, Through N

Calls to Servicer:
Making Home Affordable Program

Servicer Performance Report Through November 2010

Note: Includes active trial and permanemodifications from the official HAMP syrecord.

Source: 3rd Quarter 2010 National Delinquency Survey, Mortgage Bankers Association.

State

Active

Trials

Permanent 

Modifications Total

% of 

Total State

Active

Trials

Permanent 

Modifications Total

% of 

Total 

AK 77 201 278 0.0% MT 195 538 733 0.1%

AL 998 2,905 3,903 0.6% NC 2,719 9,466 12,185 1.9%

AR 336 1,160 1,496 0.2% ND 23 85 108 0.0%

AZ 6,151 25,288 31,439 4.8% NE 196 675 871 0.1%CA 33,287 118,596 151,883 23.3% NH 701 2,377 3,078 0.5%

CO 1,853 7,134 8,987 1.4% NJ 4,948 16,253 21,201 3.2%

CT 1,819 6,429 8,248 1.3% NM 548 1,580 2,128 0.3%

DC 248 844 1,092 0.2% NV 3,924 13,225 17,149 2.6%

DE 463 1,581 2,044 0.3% NY 7,087 22,082 29,169 4.5%

FL 17,880 60,117 77,997 11.9% OH 3,486 11,374 14,860 2.3%

GA 5,541 18,250 23,791 3.6% OK 412 1,161 1,573 0.2%HI 628 1,883 2,511 0.4% OR 1,586 5,478 7,064 1.1%IA 363 1,296 1,659 0.3% PA 3,253 10,524 13,777 2.1%

ID 657 1,883 2,540 0.4% RI 746 2,616 3,362 0.5%

IL 7,884 27,130 35,014 5.4% SC 1,388 4,882 6,270 1.0%IN 1,508 4,988 6,496 1.0% SD 62 192 254 0.0%KS 389 1,176 1,565 0.2% TN 1,668 5,214 6,882 1.1%

KY 558 1,962 2,520 0.4% TX 4,441 12,784 17,225 2.6%

LA 988 2,573 3,561 0.5% UT 1,436 4,686 6,122 0.9%

MA 3,669 12,686 16,355 2.5% VA 3,553 12,492 16,045 2.5%

MD 4,652 16,503 21,155 3.2% VT 124 415 539 0.1%

ME 477 1,377 1,854 0.3% WA 2,948 9,658 12,606 1.9%

MI 4,878 17,082 21,960 3.4% WI 1,550 4,999 6,549 1.0%

MN 2,360 9,404 11,764 1.8% WV 228 761 989 0.2%

MO 1,632 5,482 7,114 1.1% WY 74 251 325 0.0%MS 614 1,931 2,545 0.4% Other* 898 1,019 1,917 0.3%

* Includes Guam, Puerto Rico and the U.S. Virgin Islands.

60+ 

HAMP Activity by State Modific

Mortgage D
Making Home Affordable Program

Servicer Performance Report Through November 2010

Servicer 

Bank of America, NA1 

JP Morgan Chase NA2 

Wells Fargo Bank, NA 3 CitiMortgage, Inc. 

GMAC Mortgage, LLC 

Ocwen Financial Corporation, InOneWest Bank American Home Mortgage Servicing Inc 

Select Portfolio Servicing Saxon Mortgage Services Inc. 

Aurora Loan Services, LLC Nationstar Mortgage LLC US Bank NA Litton Loan Servicing LP 

PNC Mortgage4 

Remainder of HAMP Servicers 

Total 

1 Bank of America, NA includes Bank of America

Wilshire Credit Corporation.

2 J.P. Morgan Chase Bank, NA includes EMC Mo3 Wells Fargo Bank, NA includes all loans previo4 Formerly National City Bank.Note: Figures reflect active trials and perm

Metropolitan Statistical Area

Active

Trials

Permanent

Modifications

Total 

HAMP 

Activity

% of All 

HAMP 

Activity

Los Angeles-Long Beach-Santa Ana, CA 9,663 33,960 43,623 6.7%

New York-Northern New JerseyLong Island, NY-NJ-PA 9,390 30,277 39,667 6.1%

Riverside-San Bernardino-Ontario, CA 6,934 27,176 34,110 5.2%

Chicago-Joliet-Naperville, IL-IN-WI 7,623 26,183 33,806 5.2%

Miami-Fort Lauderdale-Pompano Beach, FL 7,184 23,348 30,532 4.7%

Phoenix-Mesa-Glendale, AZ 4,990 20,945 25,935 4.0%

Washington-Arlington-Alexandria, DC-VA-MD-WV 4,809 17,701 22,510 3.4%

Atlanta-Sandy Springs-Marietta, GA 4,411 14,796 19,207 2.9%Las Vegas-Paradise, NV 3,248 10,849 14,097 2.2%

Detroit-Warren-Livonia, MI 2,984 10,337 13,321 2.0%

Orlando-Kissimmee-Sanford, FL 2,830 9,803 12,633 1.9%

Boston-Cambridge-Quincy, MA-NH 2,598 9,062 11,660 1.8%

San Francisco-Oakland-Fremont,CA 2,755 8,825 11,580 1.8%

Sacramento-Arden-ArcadeRoseville, CA 2,324 8,646 10,970 1.7%

San Diego-Carlsbad-San Marcos, CA 2,383 8,337 10,720 1.6%

A complete list of HAMP activity for all MSAs is available athttp://www.makinghomeaffordable.gov/docs/MSA%20Data%20Nov%202010.pdf

15 Metropolitan Areas With Highest HAMP Activity Modifications by In
Making Home Affordable Program

Servicer Performance Report Through November 2010

Servicers participating in the HAMP First‐Lien Modification Program may also offer additional homeowner inc

Foreclosure Alternatives (HAFA), at least three months’ forbearance for unemployed borrowers, and Principa

AgFirst Farm Credit Bank

Allstate Mortgage Loans

& Investments,

Inc.American Eagle Federal Credit Union

American Finance House LARIBA

American Home Mortgage Servicing, Inc

AMS Servicing, LLCAurora Loan Services, LLC

Bank of America, N.A.1

Bank United

Bay Federal Credit Union

Bayview Loan Servicing, LLC

Bramble Savings Bank

Carrington Mortgage Services, LLC

CCO MortgageCentral Florida Educators Federal Credit

UnionCentrue BankCitiMortgage, Inc.

Citizens 1st National Bank

Citizens Community BankCitizens First Wholesale MortgageCompanyCommunity Bank

& Trust Company

Community Credit Union of Florida

CUC Mortgage Corporation

DuPage Credit Union

Eaton National Bank

& Trust Co

Farmers State BankFay Servicing, LLC

Fidelity Homestead Savings Bank

First BankFirst Financial Bank, N.A.

First Keystone BankFirst National Bank of Grant Park

First Safety Bank

Franklin Credit Management Corporation

Franklin SavingsFresno County Federal Credit UnionGFA Federal Credit Union

Glass City Federal Credit Union

GMAC Mortgage, LLCGolden Plains Credit Union

Grafton Suburban Credit Union

Great Lakes Credit UnionGreater Nevada Mortgage Services

Green Tree Servicing LLCHartford Savings Bank

Hillsdale County National Bank

HomEq ServicingHomeStar Bank

& Financial Services

Horicon Bank

Horizon Bank, NAIberiabankIBM Southeast Employees' Federal Credit

UnionIC Federal Credit Union

Idaho Housing and Finance Association

iServe Residential Lending LLCiServe Servicing Inc.J.P.Morgan Chase Bank, NA2

Lake City Bank

Lake National BankLiberty Bank and Trust Co.Litton Loan Servicing

Los Alamos National Bank

Magna BankMainstreet Credit UnionMarix Servicing, LLCMetropolitan National Bank

Midland Mortgage Company

Midwest Bank

& Trust Co.

Midwest Community Bank

Mission Federal Credit Union

MorEquity, Inc.

Mortgage Center, LLC

Mortgage Clearing Corporation

Nationstar Mortgage LLCNavy Federal Credit UnionOakland Municipal Credit UnionOcwen Financial Corporation, Inc.

OneWest BankORNL Federal Credit Union

Park View Federal Savings BankPathfinder BankPennyMac Loan Services, LLC

PNC Bank, National AssociationPNC Mortgage3

Purdue Employees Federal Credit Unio

QLending, Inc.Quantum Servicing CorporationResidential Credit SolutionsRG Mortgage Corporation

1 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing 

LP, Home Loan Services and Wilshire Credit Corporation. 2 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation. 

3 Formerly National City Bank4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia 

Mortgage, FSB. 

Appendix A1: Non-GSE Participants in HAMP
Making Home Affordable Program

Servicer Performance Report Through November 2010

Second‐Lien Modification Program (2MP)Bank of America, NA1Bayview Loan Servicing, LLCCitiMortgage, Inc.

Community Credit Union of Florida

GMAC Mortgage, LLC

Green Tree Servicing LLC

iServe Residential Lending, LLCiServe Servicing, Inc.J.P.Morgan Chase Bank, NA2

Nationstar Mortgage LLCOneWest BankPennyMac Loan Services, LLCPNC Bank, National AssociationPNC Mortgage 3Residential Credit SolutionsServis One Inc., dba BSI Financial Services, Inc.

Wells Fargo Bank, NA 4

FHA First‐Lien Program (FHA‐HAMP)Amarillo National BankAmerican Financial Resources Inc.

Aurora Financial Group, Inc.Aurora Loan Services, LLC

Banco Popular de Puerto RicoBank of America, NA1

Capital International Financial, Inc.CitiMortgage, Inc.

CU Mortgage Services, Inc.

First Federal Bank of FloridaFirst Mortgage Corporation

Franklin SavingsGateway Mortgage Group, LLC

GMAC Mortgage, LLC.Green Tree Servicing LLCGuaranty Bank

iServe Residential Lending, LLC

iServe Servicing, Inc.James B. Nutter

& Company

J.P.Morgan Chase Bank,NA2

M&T Bank

Marix Servicing, LLCMarsh Associates, Inc.

Midland Mortgage Company

Nationstar Mortgage LLCOcwen Financial Corporation, Inc.PennyMac Loan Services, LLCPNC Mortgage 3

RBC Bank (USA)Residential Credit SolutionsSaxon Mortgage Services, Inc.

Schmidt Mortgage Company

Select Portfolio ServicingServis One Inc., dba BSI Financial Services, Inc.Spirit of Alaska Federal Credit UnionStockman Bank of Montana

Wells Fargo Bank, NA 4

Weststar Mortgage, Inc.

FHA SBank oBayvieCitiMo

FlagstGMAC Green 

J.P.Mo

NationPNC B

PNC M

ResideSaxon 

Select Wells 

Rural 

(RD‐H

Banco Bank oHoricoJ.P.MoMagna Marix Midlan

NationWells 

1 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home 

Loan Services and Wilshire Credit Corporation. 2 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation. 

3 Formerly National City Bank.4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage FSB. Appendix A2: Participants in Additional Making Home Affordable Programs
Making Home Affordable Program

Servicer Performance Report Through November 2010

Note: Areas of compliance emphasis and servicer‐specific

compliance data will be updated quarterly.

Description of Compliance ActivitiesFreddie Mac, serving as Compliance Agent for

Treasury’s Home Affordable ModificationProgram (HAMP), has created a separate

division known as Making Home Affordable ‐

Compliance (MHA‐C). Using a risk‐based

approach, MHA‐C conducts a number of

different types of compliance activities toassess servicer compliance with HAMPguidelines for those servicers that have signeda servicer participation agreement with

Treasury and for those loans for which

Treasury pays incentives (non‐GSE loans), as

described below.On Site Reviews: Implementation

– Reviews

to assess the servicer’s overall execution of the

HAMP program. Areas covered include, among

other things, solicitation, eligibility,

underwriting, document management,

payment processing, reporting, and

governance. MHA‐C performs reviews of larger

servicers on not less than a semi‐annual

schedule and reviews smaller servicers on at

least an annual schedule.

On Site Reviews: Readiness

& Governance

–

Reviews to assess the servicer’s preparedness

for complying with new/future HAMP

requirements or to research a trend or

potential implementation risk. MHA‐C

performs such reviews as needed, determined

by frequency of new program additions.

NPV Reviews

– Reviews to assess the

servicer’s adherence to the HAMP NPVguidelines. For those servicers that haveelected to recode the NPV model into their

own systems (recoders), MHA‐C assesses

whether the servicer’s recoded NPV model is

accurately calculating NPV and whether theservicer’s model usage is consistent with

HAMP guidelines. Recoders are subject tooff‐site testing at least quarterly and to on‐site

reviews at least semi‐annually. For servicers

using the Treasury NPV Web Portal, MHA‐C

reviews data submissions to the Portal on a

monthly basis.Loan File Reviews

– Reviews of samples of the

servicer’s non‐performing loan portfolioprimarily to assess whether required steps inthe modification process have beendocumented in the loan files and whether loan

modification decisions were appropriate. This

includes reviews of loans that have

successfully converted to a permanent

modification, to ensure they meet the HAMP

guidelines. It also includes reviews of loans

that have not been offered HAMP

modifications, to ensure that their exclusion

was appropriate (“Second Look” reviews).

MH

stat100 

servsamMH

smapor

Ince

asseince

inve

pay

borHAM

revi

servAs s3rd 

C re

mon

con

comRes

incl

resu(See Emp

Appendix B1: Description of Compliance Activities
Making Home Affordable Program

Servicer Performance Report Through November 2010

In the coming months MHA‐C will focus on the

following areas of emphasis, to ensure ongoing

compliance.CancellationsServicers are required to comply with HAMPguidance when canceling loans in HAMP trials.The Second Look review process conducted by

MHA‐C will continue to include an evaluation of

servicers’ cancellation activities, especially those

around servicers’ timely and appropriate

decisioning and borrower communications.

MHA‐C will conduct targeted reviews of the

cancellations of aged trials over the course of

the next several months. MHA‐C will evaluate

whether servicers are making appropriatecancellation decisions, with a specific focus on

those loans where the cancellation reason

indicates that the borrower had not made

timely payments. MHA‐C expects servicers to

provide documentation supporting cancellation

decisions and evidence that borrower

notifications are timely and include all necessary

information.Pre‐Foreclosure Certification

Due to recent concerns around foreclosures andthe issuance of new HAMP guidance effective in

June, MHA‐C will specifically focus on pre‐

foreclosure activities and certification

requirements. Servicers may not refer any loan

to foreclosure or conduct a scheduled

foreclosure sale without first satisfying the

"reasonable effort" solicitation standard and

borrower communication requirementsdescribed in HAMP guidelines. In addition,

within seven business days of a scheduled

foreclosure sale, servicers must provide theforeclosure attorney or trustee with a writtencertification that the servicer has satisfied the

requirements to solicit and evaluate eligible

borrowers as defined by HAMP guidelines, and

that all other available loss mitigation

alternatives have been exhausted and a non‐

foreclosure outcome could not be reached.

These reviews will include:•Processes for satisfying the "reasonable effort"

standard and for ensuring that consideration of

HAMP and borrower notifications are executed

and appropriately documented; and

•Processes for completing consideration of

HAMP and other foreclosure alternatives, as

appropriate, prior to any foreclosure referral orforeclosure sale; and

•Processes for providing foreclosure attorneys

or trustees with accurate and timely

certifications prior to a scheduled foreclosure

sale.

IR2 R

Servilevel systeto be docurepor

servic

paymand d

focusprelimProgr

servicover 

with recon

MHA

sourcparticin the 

the crevie

consi

Appendix B2: Areas of Compliance Emphasis