Servicer Name

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA6

 10,160 9,599 2,384 7,215 1,067,468 1,053,555 552,599 500,956

BankUnited 89 97 54 43 8,807 8,621 4,178 4,443

Bayview Loan Servicing, LLC 690 615 18 597 18,029 17,224 6,871 10,353

Carrington Mortgage Services, LLC 899 1,173 278 895 30,815 29,719 7,883 21,836

CCO Mortgage, a division of RBS Citizens NA 499 601 43 558 20,188 19,455 3,436 16,019

CitiMortgage Inc 624 1,607 882 725 511,516 499,671 211,962 287,709

GMAC Mortgage, LLC 16,555 12,915 1,005 11,910 424,080 413,302 111,269 302,033

Green Tree Servicing LLC 688 679 238 441 63,870 62,530 21,650 40,880

Homeward Residential 3,344 5,019 715 4,304 203,149 201,104 54,633 146,471

iServe Residential Lending, LLC - - - - 1 1 1 -

iServe Servicing, Inc. - - - - 31 31 13 18

JPMorgan Chase Bank, NA 66,537 19,201 3,544 15,657 1,431,034 1,387,355 412,026 975,329

Midland Mortgage Co. 3,785 4,385 186 4,199 69,839 67,728 4,814 62,914

National City Bank 428 382 56 326 31,239 31,031 26,473 4,558

Nationstar Mortgage LLC 12,502 12,142 968 11,174 262,962 234,151 62,012 172,139

Navy Federal Credit Union 551 618 24 594 5,910 5,453 1,149 4,304

Ocwen Loan Servicing, LLC 17,277 13,832 2,850 10,982 424,149 414,609 108,993 305,616

OneWest Bank 6,399 6,665 533 6,132 244,086 225,680 96,702 128,978

ORNL Federal Credit Union 15 16 2 14 395 381 34 347

PennyMac Loan Services, LLC 184 66 56 10 5,702 5,418 2,388 3,030

PNC Bank, National Association 8 6 - 6 527 477 17 460

Quantum Servicing Corporation - - - - 692 692 85 607

Residential Credit Solutions, Inc. 491 323 78 245 17,200 13,438 2,649 10,789

Select Portfolio Servicing, Inc. 3,243 1,535 633 902 110,626 104,026 74,409 29,617

Specialized Loan Servicing LLC 1,913 594 115 479 23,334 19,523 2,008 17,515

U.S. Bank National Association 3,388 884 128 756 78,451 66,883 33,605 33,278

Wells Fargo Bank, NA 11,911 12,290 3,772 8,518 693,847 679,843 243,464 436,379

Other Servicers7

 - - - - 170,118 170,118 106,012 64,106

TOTAL 162,180 105,244 18,562 86,682 5,918,065 5,732,019 2,151,335 3,580,684

HAMP Application Activity by Servicer 1

As of October 2012

6 Bank of America, NA includes BAC Home Loans Servicing, LP. Due to system limitations, Bank of America reports one HAMP modification request per loan, rather than multiple requests made on a loan, at this time.

Activity in October 2012 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be 

separately reviewed or validated by Treasury.

Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to August, 

servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis.

From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that 

Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received 

include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance.

7 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the 

survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures include 

HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP Trial 

Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests approved and 

Trial Offers sent since program inception, or March 2009.

5

 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: 

"Number of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective 

June 1, 2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.