HAMP Application Activity by Servicer 1

As of September 2016

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 5,008 3,012 157 2,855 1,522,029 1,492,067 587,579 904,488

BankUnited 10 11 4 7 10,345 9,939 4,953 4,986

Bayview Loan Servicing, LLC 1,541 2,199 165 2,034 87,423 84,632 20,280 64,352

Carrington Mortgage Services, LLC 756 638 67 571 102,824 102,346 27,148 75,198

CCO Mortgage, a division of RBS Citizens NA 167 180 11 169 39,091 38,764 6,977 31,787

CIT Bank, NA6 85 71 8 63 388,063 387,808 103,573 284,235

CitiMortgage Inc 712 872 67 805 616,448 604,134 194,210 409,924

Ditech Financial LLC7 2,171 1,002 184 818 124,961 121,127 48,235 72,892

JPMorgan Chase Bank, NA 2,965 2,790 381 2,409 1,847,461 1,831,297 453,072 1,378,225

Nationstar Mortgage LLC 4,740 4,970 1,132 3,838 622,923 618,376 131,465 486,911

Navy Federal Credit Union 193 186 7 179 15,659 15,425 2,477 12,948

Ocwen Loan Servicing, LLC 10,135 8,220 2,062 6,158 1,653,734 1,608,721 499,692 1,109,029

ORNL Federal Credit Union 11 - - - 793 746 57 689

PennyMac Loan Services, LLC 66 67 15 52 24,033 23,962 6,624 17,338

PNC Bank NA8 271 281 25 256 52,930 52,821 29,169 23,652

Select Portfolio Servicing, Inc. 3,866 2,589 844 1,745 292,414 267,356 133,170 134,186

Specialized Loan Servicing LLC 2,148 2,071 352 1,719 121,872 118,847 21,031 97,816

U.S. Bank National Association 718 450 147 303 160,563 157,948 48,392 109,556

Wells Fargo Bank, NA 6,345 5,551 745 4,806 1,611,550 1,589,054 452,425 1,136,629

Other Servicers9 - - - - 212,677 212,504 111,096 101,408

TOTAL 41,908 35,160 6,373 28,787 9,507,793 9,337,874 2,881,625 6,456,249

Activity in September 2016 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not 

become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods