Making Home Affordable

Program Performance Report Through August 2013

Report Highlights

Nearly 1.8 Million Homeowner Assistance Actions Taken through Making Home 

Affordable

• More than 1.2 million homeowners have received a permanent modification through the Home 

Affordable Modification Program (HAMP). Homeowners have reduced their first lien mortgage 

payments by a median of approximately $546 each month – almost 40% of their median beforemodification payment – saving a total estimated $22.3 billion to date in monthly mortgage payments. 

• Homeowners currently in HAMP permanent modifications with some form of principal reduction 

have been granted an estimated $11.7 billion in principal reduction. Of all non-GSE loans eligible for 

principal reduction entering HAMP in August, 74% included a principal reduction feature.

• Nearly 215,000 homeowners have exited their homes through a short sale or deed-in-lieu of 

foreclosure with assistance from the Home Affordable Foreclosure Alternatives Program (HAFA).

Inside: 

Special Reporting on Making Home Affordable for the 5-year Anniversary of 

Troubled Asset Relief Program (TARP)

• MHA has indirectly assisted millions of struggling homeowners by creating national standards for 

sustainable loan modifications, leading to more affordable private modifications. In total, nearly 7 

million homeowners have received help through government and private sector efforts.

• Treasury's nationwide MHA outreach and awareness efforts have provided millions of homeowners 

the opportunity to connect face-to-face with mortgage servicers, housing counselors and other 

sources for mortgage help.

• MHA's policies and standards for protecting struggling homeowners served as the basis for the 

consumer relief requirements and servicing standards in the $25 billion National Mortgage 

Settlement of mortgage servicing deficiencies and for industry regulations adopted by the Consumer 

Financial Protection Bureau.

Additional Reporting on Second Lien Modification Program (2MP)

• More than 117,000 second lien modifications have been completed through the Second Lien 

Modification Program (2MP). 

• Effective September 2013, Treasury expanded the 2MP program to include qualifying first liens that 

have been modified under the GSE Standard Modification requirements. When a borrower’s first 

lien is modified under GSE Standard Modification requirements and the first lien satisfies the HAMP 

eligibility criteria, the 2MP servicer must offer to modify or extinguish the borrower’s second lien 

under 2MP.

Note: For information and quarterly updates about the Hardest Hit Fund, please visit the website for the Hardest 

Hit Fund or the TARP Monthly Report to Congress.

APPENDICES:

Participants in MHA Programs

SERVICER RESULTS:

First Lien Modification Activity

First Lien, PRA, 2MP, and HAFA Activity

Outreach to 60+ Day Delinquent 

Homeowners

Average Delinquency at Trial Start

Conversion Rate

Time to Resolve Escalations/Homeowner 

Outreach

Disposition of Homeowners Not in 

HAMP

Inside:

SUMMARY RESULTS:

TARP 5-Year Retrospective

Making Home Affordable Program Activity

First Lien Modification Activity

Activity for HAFA, PRA, Treasury FHA-HAMP 

and UP

Second Lien Modification Program (2MP)

First Lien Modification Characteristics 

HAMP Activity by State

HAMP Activity by MSA

 

2-4

5

6

7

8

9

10

11

12

13

14

15

16

17

18-20

 

21-22
Making Home Affordable

Program Performance Report Through August 2013

2

MHA Response

TARP 5-year Retrospective: The Making Home Affordable Program

In early 2009, the U.S. economy was facing the fallout from a financial crisis resulting in large part from the collapse of a housing 

bubble. Mortgage delinquency rates were rising and the inventory of seriously delinquent loans and home foreclosures were increasing. 

The servicing industry was ill-equipped to help the overwhelming number of homeowners needing assistance, with servicer business

models focused primarily on collecting mortgage payments for investors instead of providing customer service to homeowners. 

The Federal government's policy response had been limited, largely leaving it to the private sector to decide when a foreclosure or 

modification was appropriate. When a modification did occur, it often increased the homeowner's monthly payments.

In response, the Obama Administration launched Making Home Affordable (MHA) in March of 2009, a program designed to help 

struggling homeowners prevent avoidable foreclosures. MHA combined financial incentives, a standardized modification structure,

prudent eligibility criteria and consumer protection guidelines to encourage homeowners, servicers, and investors to participate in the 

first nationwide mortgage modification program. Treasury's programs are part of a wider government response designed to help 

responsible struggling homeowners, preserve communities, and keep mortgage rates affordable for families.

• Created national standards for sustainable loan modifications.

• Introduced important consumer protections on how mortgage 

servicers communicate and assist struggling homeowners.

• Broadened use of principal reduction as a tool to help 

underwater homeowners (“HAMP PRA”).

• Created 2nd lien modification model (“2MP”) to help 

homeowners reduce additional mortgage debt.

• Established process for homeowners to escalate problems and 

appeal decisions by mortgage companies, with clear standards for 

resolution timelines.

• Provided a streamlined process for short sales and deeds-in-lieu of 

foreclosure (“HAFA”) that offers relocation assistance to provide a 

graceful exit.

1.8

MILLION

Homeowner 

assistance 

actions 

through MHA

$22.3

BILLION

Total estimated savings to 

date in monthly mortgage 

payments through HAMP

$12

BILLION $18

BILLION

In principal 

reduction 

through 

HAMP

In debt relief 

through 

HAFA
Making Home Affordable

Program Performance Report Through August 2013

3

Reaching Out to Homeowners

See pages 10 and 11 for additional detail of activity by state and metropolitan statistical area.

88 Treasury-sponsored 

Outreach Events, through 

September 2013, covering 57

cities, giving more than 75,000

homeowners the opportunity 

to meet face-to-face with their 

mortgage company and HUDapproved housing counselors. 

In addition, Treasury has 

partnered with the Ad Council 

on three different public service 

advertising campaigns featured 

in both English and Spanish, 

encouraging struggling 

homeowners nationwide to 

reach out for help with their 

mortgage.

OVER 

9

MILLION

NEARLY 

4

MILLION

OVER

175 

MILLION

OVER

2

MILLION

homeowners 

referred to free 

housing counseling 

from a “HUDapproved” housing 

expert.

page views on 

MakingHome

Affordable.gov.

calls taken 

at the 

Homeowner’s 

HOPE Hotline.

solicitations of 

homeowners 

by participating 

mortgage 

servicers.

0% 5% 10% 15% 20% 25%

60+ Day Delinquency Rate (Q3 2009)

1

Number of Homeowner Events per State

2 3 or more
Making Home Affordable

Program Performance Report Through August 2013

Housing Progress

Sources: Foreclosure Starts and Delinquent Loans: MBA National Delinquency Survey 

Negative Equity “Then”: June 2010 Housing Scorecard “Now”: CoreLogic Negative Equity Report

MHA’s Impact on Industry Standards

• Established streamlined policies and standards to protect 

homeowners which have been largely adopted by the Consumer 

Financial Protection Bureau.

• Established new benchmarks for servicer accountability and 

transparency.

• Established widely-used industry model to evaluate economics of 

mortgage modifications (NPV tool).

• MHA programs and borrower protections served as the basis for 

the consumer relief requirements and servicing standards in the 

$25 billion National Mortgage Settlement of mortgage servicing 

deficiencies.

Since April 2009, mortgage assistance programs have helped millions of homeowners stay in their homes-double the number of foreclosure 

completions in that same period. Nearly 7 million homeowners have received help through government programs and additional private 

sector efforts. The latest housing data show important progress across many key indicators, yet the overall recovery remains fragile and 

there are still many homeowners struggling to avoid foreclosure.

0.7

6.9

10.2

0.3

4.9

7.1

0

2

4

6

8

10

12

Foreclosure Starts Delinquent Loans Negative Equity

Millions

Then (1Q09) Now (2Q13)

4

0

1

2

3

4

5

6

7

8

Apr '09 Oct '09 Apr '10 Oct '10 Apr '11 Oct '11 Apr '12 Oct '12 Apr '13

8 million

Private Modifications

HAMP Modifications

FHA Loss Mitigations

Foreclosure Completions
Making Home Affordable

Program Performance Report Through August 2013

Program Purpose

MHA First Lien 

Modifications

The Home Affordable Modification Program (HAMP) provides 

eligible borrowers the opportunity to lower their first lien 

mortgage payment to affordable and sustainable levels through a 

uniform loan modification process. Effective June 2012, HAMP's 

eligibility requirements were expanded to include a "Tier 2" 

evaluation for non-GSE loans that is modeled after the GSE 

Standard Modification and includes properties that are currently 

occupied by a tenant as well as vacant properties the borrower 

intends to rent. FHA-HAMP and RD-HAMP provide first lien 

modifications for distressed borrowers in loans guaranteed 

through the Federal Housing Administration and Rural Housing 

Service.

Second Lien Modification 

Program (2MP)

Provides modifications and extinguishments on second liens when 

there has been an eligible first lien modification on the same 

property.

Home Affordable 

Foreclosure Alternatives 

(HAFA)

Provides transition alternatives to foreclosure in the form of a 

short sale or deed-in-lieu of foreclosure. Effective November 

2012, the GSEs jointly streamlined their short sale and deed-in-lieu 

of foreclosure programs. The GSE Standard HAFA program is 

closely aligned with Treasury’s MHA HAFA program.

Unemployment Program 

(UP)

Provides temporary forbearance of mortgage principal to enable 

unemployed borrowers to look for a new job without fear of 

foreclosure.

The Making Home Affordable Program was launched in March 2009 with the Home Affordable Modification Program (HAMP) which provides assistance to struggling homeowners 

by lowering monthly first lien mortgage payments to an affordable level. Additional programs were subsequently rolled out to expand the program reach.

Making Home Affordable Program Activity

5 Source: HAMP system of record for HAMP, 2MP, HAFA, FHA-HAMP, and RD-HAMP. UP participation is reported via servicer survey 

through July 2013. GSE Standard Modification and GSE Standard HAFA data provided by Fannie Mae and Freddie Mac as of August 

2013.

In total, the MHA program has completed nearly 1.8 million first and second lien permanent modifications, HAFA transactions, and UP forbearance plans.

Program-to-Date Reported Since Prior 

Period

MHA First Lien Permanent Modifications 

Started1 1,423,728 27,973

2MP Modifications Started 117,481 2,239

HAFA Transactions Completed2 214,619 20,472

UP Forbearance Plans Started (through 

July 2013) 35,104 635

Cumulative Activity3 1,790,932 51,319

MHA Program Activity

1,244 1,277 1,299 1,324

1,434 1,475 1,515 1,550 1,588 1,624 1,665 1,703 1,740

1,791

800

1,000

1,200

1,400

1,600

1,800

2,000

July

2012

Aug Sep Oct Nov Dec Jan

2013

Feb Mar Apr May June July Aug

Cumulative MHA Activity (000s)

Cumulative Transactions Completed

1 Includes (a) 1,255,751 GSE and Non-GSE HAMP permanent modifications, (b) 17,558 FHA- and RD-HAMP 

modifications, and (c) 150,419 GSE Standard Modifications since October 2011 under the GSEs’ Servicer 

Alignment Initiative. The GSEs and other government agencies also undertake other foreclosure prevention 

activities beyond their participation in MHA which is not reflected in this report. Per the Federal Housing Finance 

Agency’s Foreclosure Prevention Report for the Second Quarter of 2013, since 4Q 2008, the GSEs have completed 

more than 1.4 million permanent modifications and over 500,000 short sales and deed-in-lieu of foreclosure 

actions, which includes their activity under MHA. Please visit www.FHFA.gov for the complete FHFA report. As 

reported to Treasury, FHA has offered nearly 2 million loss mitigation and early delinquency interventions 

through August 31, 2013 since April 1, 2009, which includes their activity under MHA. 2 Includes the GSE and Non-GSE activity under the MHA program, in addition to the cumulative GSE Standard 

HAFA transactions completed since November 2012. Does not include other GSE short sale and deed-in-lieu 

activity prior to November 2012 outside the GSE Standard HAFA program. 3 This does not include trial modifications that have cancelled or not yet converted to permanent modifications, 

or HAFA transactions started but not yet completed.
Making Home Affordable

Program Performance Report Through August 2013

Cumulative Trial Starts (Left Axis)

Monthly Trial Starts (Right Axis)

HAMP (First Lien) Modifications

6

HAMP Trials Started

Servicers may enter new trial modifications into the HAMP system of record at any time. For example, 13,589 trials have entered the 

HAMP system of record since the prior report; 12,809 were trials with a first payment recorded in August 2013. 

HAMP Permanent Modifications Started (Cumulative)

Source: HAMP system of record. 

994 1,009 1,026 1,043 1,060 1,077 1,091 1,107 1,122 1,136 1,151 1,167 1,179 1,191 1,206 1,223

1,237 1,256

600

700

800

900

1,000

1,100

1,200

1,300

Mar

2012

Apr May June July Aug Sep Oct Nov Dec Jan

2013

Feb Mar Apr May June July Aug

All Permanent Modifications Started 

(000s)

1,826

1,844

1,862

1,880

1,895

1,9131,927

1,945

1,961 1,975

1,987 2,001 2,018

2,036

2,054

2,069 2,084 2,097

0

50

100

1,650

1,700

1,750

1,800

1,850

1,900

1,950

2,000

2,050

2,100

2,150

Mar

2012

Apr May June July Aug Sep Oct Nov Dec Jan

2013

Feb Mar Apr May June July Aug

New Trials Started (000s)

All Trials Started (000s)

HAMP Activity Through August 2013 Total

Trial

Modifications

All Trials Started 2,096,709

 Tier 1 2,062,535

 Tier 2 34,174

Trials Reported Since July 2013 Report1 13,589

Trial Modifications Canceled Since June 1, 20102 73,147

Active Trials 63,227

Permanent 

Modifications

All Permanent Modifications Started 1,255,751

 Tier 1 1,238,279

 Tier 2 17,472

Permanent Modifications Reported Since 

July 2013 Report 19,069

Permanent Modifications Disqualified (Cumulative)3 330,376

Active Permanent Modifications 905,663

1 Servicers may enter new trial modifications into the HAMP system of record at any time. 2 777,731 cumulative including 704,584 that had trial start dates prior to June 1, 2010 when Treasury implemented a verified 

income requirement.

3 A permanent modification disqualifies when the borrower has missed three consecutive monthly payments. Does not include 

19,712 loans paid off.

Estimated Eligible Loans and Borrowers

Under the original HAMP program, launched in March 2009, now referred to as “Tier 1,” eligible loans include 

conventional loans more than 60 days delinquent (unless the borrower is in imminent default), that originated on 

or before January 1, 2009 with a current unpaid principal balance below the maximum conforming loan limit4

and were owner-occupied at origination.

Homeowners who have HAMP-eligible loans may qualify for Tier 1 if they meet additional criteria including, but 

not limited to requiring: a debt-to-income ratio greater than 31%, occupancy, employment, and pooling and 

servicing agreement eligibility. Based on current estimates, of the 3.2 million homeowners who are currently 

60+ days delinquent, an estimated 600,000 homeowners are potentially eligible for HAMP Tier 1.

On January 27, 2012, Treasury announced an expansion of the eligibility for HAMP to reduce additional 

foreclosures and help stabilize neighborhoods. The eligibility was expanded for non-GSE loans to (1) allow for 

more flexible debt-to-income criteria and (2) include properties that are currently occupied by a tenant, as well 

as vacant properties which the borrower intends to rent. This expanded HAMP criteria, referred to as HAMP 

“Tier 2,” became effective on June 1, 2012 (although not all servicers began offering Tier 2 modifications on that 

date). There is insufficient program data at this time to estimate the number of homeowners who may qualify 

for HAMP Tier 2. 4 Current unpaid principal balance must be no greater than: $729,750 for a single-unit property, 2 units: $934,200, 3 Units: $1,129,250, 

4 Units: $1,403,400.
Making Home Affordable: Summary Results

Program Performance Report Through August 2013

7

The Treasury MHA Unemployment Program (UP) provides a temporary forbearance to 

homeowners who are unemployed. Under Treasury guidelines, unemployed homeowners must be 

considered for a minimum of 12 months’ forbearance. 

All UP Forbearance Plans Started 35,104

UP Forbearance Plans With Some Payment Required 29,881

UP Forbearance Plans With No Payment Required 5,223

Unemployment Program (UP) Activity

Note: Data is as reported by servicers via survey for UP participation through July 31, 2013. 

See Appendix A2 for servicer participants in additional Making Home Affordable programs. 

The Treasury FHA-HAMP Program provides assistance to eligible homeowners with FHA-insured 

mortgages.

All Treasury FHA-HAMP Trial Modifications Started 31,515

All Treasury FHA-HAMP Permanent Modifications Started 17,494

Treasury FHA-HAMP Modification Activity1

HAMP Principal Reduction Activity

Servicers of non-GSE loans are required to evaluate the benefit of principal reduction under the 

HAMP Principal Reduction Alternative (PRA) for mortgages with a loan-to-value (LTV) ratio greater 

than 115% when evaluating a homeowner for a HAMP first lien modification. While servicers are 

required to evaluate homeowners for principal reduction, they are not required to reduce principal 

as part of the modification. The MHA Program allows servicers to provide principal reduction on 

HAMP modifications in two ways: 

•Under HAMP PRA, principal is reduced to lower the LTV, the investor is eligible to receive an 

incentive on the amount of principal reduced, and the reduction vests over a 3-year period.

•Servicers can also offer principal reduction to homeowners on a HAMP modification outside the 

requirements of HAMP PRA. If they do, the investor receives no incentive payment for the 

principal reduction and the principal reduction can be recognized immediately. 

Of all non-GSE loans eligible1 for principal reduction that started a trial in August 2013, 74% included 

a principal reduction feature, including 62% through the HAMP PRA program. 

1 Eligible loans include those receiving evaluation under HAMP PRA guidelines plus loans that did not require an evaluation but

received principal reduction on their modification.

2 Includes some modifications with additional principal reduction outside of HAMP PRA.

3 Under HAMP PRA, principal reduction vests over a 3-year period. The amounts noted reflect the entire amount that may be 

forgiven.

4 HAMP PRA amount as a percentage of before-modification UPB, excluding capitalization.

HAMP 

Modifications 

with Earned 

Principal 

Reduction 

Under PRA2

HAMP 

Modifications 

with Upfront 

Principal 

Reduction 

Outside of PRA

Total HAMP 

Modifications 

with Principal 

Reduction

All Trial Modifications Started 147,004 46,718 193,722

Trials Reported Since July 2013 Report 3,873 1,089 4,962

Active Trial Modifications 16,187 3,950 20,137

All Permanent Modifications Started 119,428 39,285 158,713

Permanent Modifications Reported Since July 

2013 Report 6,107 1,348 7,455

Active Permanent Modifications 101,180 33,811 134,991

Median Principal Amount Reduced for Active 

Permanent Modifications3 $72,793 $56,906 $67,598 

Median Principal Amount Reduced for Active 

Permanent Modifications (%)4 32.1% 18.0% 29.9%

Total Outstanding Principal Balance Reduced on 

Active Permanent Modifications 3 $9,366,640,340 $2,336,700,832 $11,703,341,172 

Home Affordable Foreclosure Alternatives (HAFA) Activity

The Home Affordable Foreclosure Alternatives Program (HAFA) offers incentives and a 

streamlined process for homeowners looking to exit their homes through a short sale or deedin-lieu of foreclosure. HAFA has established important homeowner protections and an industry 

standard for streamlined transactions. Effective November 2012, the GSEs revised their short 

sale and deed-in-lieu programs. The GSE Standard HAFA program is closely aligned with 

Treasury’s MHA HAFA program. In HAFA transactions, homeowners:

• Follow a streamlined process for short sales and deed-in-lieu transactions that requires 

no verification of income (unless as required by investors) and allows for pre-approved 

short sale terms;

• Receive a waiver of deficiency once the transaction is completed that releases the 

homeowner from remaining mortgage debt;

• Receive at least $3,000 in relocation assistance at closing.

Non-GSE Activity GSE Activity1 Total

Short Sale 126,435 75,679 202,114

Deed-in-Lieu 3,824 8,681 12,505

Total Transactions Completed 130,259 84,360 214,619

1 Includes GSE activity under the MHA program in addition to the GSE Standard HAFA program implemented in 

November 2012. GSE Standard HAFA data provided by Fannie Mae and Freddie Mac as of August 2013. Does not 

include other GSE short sale and deed-in-lieu activity outside the HAFA program. Per the Federal Housing Finance 

Agency’s Foreclosure Prevention Report for the Second Quarter of 2013, since 4Q 2008 the GSEs have completed over 

500,000 short sales and deed-in-lieu of foreclosure actions, which includes their activity under MHA. Please visit 

www.FHFA.gov for the complete FHFA report. 

1As reported in the September 2013 edition of the Obama Administration’s Housing Scorecard, FHA has offered nearly 2 million 

loss mitigation and early delinquency interventions, which includes their activity under MHA.
Making Home Affordable: Summary Results

Program Performance Report Through August 2013

The Second Lien Modification Program (2MP) provides assistance to homeowners in a first lien permanent modification who have an eligible second lien with a participating HAMP servicer. This assistance 

can result in a modification of the second lien or a full or partial extinguishment of the second lien. 2MP requires that a participating servicer offer a second lien modification if that borrower also has a 

permanent and active first lien HAMP modification, and that the second lien has an unpaid balance of $5,000 or more and a pre-modification scheduled monthly payment of at least $100. Effective 

September 2013, Treasury expanded the 2MP program to include qualifying first liens that have been modified under the GSE Standard Modification requirements. When a borrower’s first lien is modified 

under GSE Standard Modification requirements and the first lien satisfies the HAMP eligibility criteria, the 2MP servicer must offer to modify or extinguish the borrower’s second lien under 2MP.

HAMP Borrowers with an active 2MP modification, including those with a partial extinguishment of 

their second lien, save a median $781, or 41% of their combined total first and second lien mortgage 

payment. Those who received a full extinguishment of their second lien have reduced their total 

monthly mortgage payment by a median amount of $1,046, or 53%.6 

90

94 97 99 102 103 105 107 109 111 112 113 115 117

60

70

80

90

100

110

120

July

2012

Aug Sep Oct Nov Dec Jan

2013

Feb Mar April May June July Aug

All Modifications Started (000s)

Cumulative 2MP Modifications Started

8

Second Lien Modification Program (2MP)

Modification Characteristics

All Second Lien Modifications Started (Cumulative)1 117,481

Second Lien Modifications Involving Full Lien Extinguishments 29,970

Second Lien Modifications Disqualified2 8,493

Active Second Lien Modifications3 75,762

1 Includes second lien modifications reported into HAMP system of record through the end of cycle for August 2013 data, though the 

effective date may occur in September. Number of modifications is net of cancellations, which are primarily due to servicer data 

corrections. 2 Does not include 3,256 loans paid off.

3 Includes 6,571 loans in active non-payment status whereby the 1MP has disqualified from HAMP. As a result, the servicer is no 

longer required to report payment activity on the 2MP modification. 

4 Only six of the eight largest SPA servicers participate in 2MP. See Appendix A for servicer participants in 2MP and other programs. 5 Data is as reported by servicers via survey as of August 31, 2013. Excludes eligible 2nd liens that have received a 2MP modification 

that was subsequently transferred to a servicer not participating in 2MP; non-participating servicers are not required to report via 

survey.

6 Borrowers with an active 1MP permanent modification who have also received a 2MP modification realize a higher monthly 

payment reduction on their first lien compared to the overall population of 1MP borrowers as the median first lien unpaid principal 

balance is higher.

2MP Activity

2MP Participating Servicer Name4 Eligible 2nd Liens5 2MP Modifications Started

Bank of America, N.A. 46,527 36,499

CitiMortgage, Inc. 19,978 14,287

JPMorgan Chase Bank, N.A. 35,829 33,946

Nationstar Mortgage, LLC 445 686

OneWest Bank 4,538 3,807

Wells Fargo Bank, N.A. 19,891 17,935

Other Servicers 9,329 10,321

Total 136,537 117,481

• Based on survey data as reported by servicers through August 2013, 86% of eligible second liens have received a 

2MP modification, with many of the remaining second liens either still in the evaluation process by the servicers, 

awaiting homeowner response to the 2MP offer, or awaiting conversion of the first lien HAMP trial to permanent 

modification.

• Important factors affecting the size of the population of second liens eligible for 2MP modifications include:

 Servicer participation in 2MP is voluntary; current 2MP servicers represent approximately 65% of 

the homeowners with active, permanent HAMP first lien modifications4.

 Under 2MP, participating servicers are notified when a match is found between one of their second 

liens and a HAMP first lien modification. Survey data indicates that approximately 338,612 HAMP 

modifications have been matched with a second lien5. Of these matched second liens, approximately 

60% are found to be ineligible for a 2MP modification. The most common reasons for ineligibility are:

• Cancellation or failure of a trial or permanent first lien HAMP modification,

• Extinguishment of the second lien prior to evaluation for 2MP,

• Failure of a 2MP trial modification, and

• Some homeowners with eligible second liens decline to participate in 2MP.

Median Amount of Full Extinguishment $61,002 

Median Amount of Partial Extinguishment for Active 2MP 

Modifications $9,883 

Median Payment Reduction for Active 2MP Modifications $153 

Top three States by Activity, Percent of Total 2MP Modifications Started:

• California 36%

• Florida 9%

• New York 7%

Estimated Eligible 2nd Liens

1
Making Home Affordable: Summary Results

Program Performance Report Through August 2013

Homeowner Benefits and First Lien Modification Characteristics

9

Aggregate payment savings to homeowners who received HAMP first lien permanent modifications are estimated to total approximately $22.3 billion, program to date, compared 

with unmodified mortgage obligations. The median monthly savings for homeowners in active permanent first lien modifications is $546.02, or 39% of the median monthly payment 

before modification. 

• Of all HAMP trial modifications started, 80% of homeowners were at least 60 days 

delinquent at trial start. The rest were up to 59 days delinquent or current and in 

imminent default. 

• Of the Tier 2 trial modifications started, 7% were for non owner-occupied 

properties. 

Select Median Characteristics of Active Permanent Modifications

Loan Characteristic Before 

Modification

After 

Modification

Median 

Decrease

Front-End Debt-to-Income Ratio2

 Tier 1 45.6% 31.0% -15.1 pct pts

 Tier 2 31.4% 25.9% -7.3 pct pts

Back-End Debt-to-Income Ratio3

 Tier 1 69.9% 51.5% -15.3 pct pts

 Tier 2 48.4% 39.6% -7.3 pct pts

Median Monthly Housing 

Payment4

 Tier 1 $1,415.70 $798.64 ($550.73)

 Tier 2 $1,152.97 $760.06 ($358.27)

2 Ratio of housing expenses (principal, interest, taxes, insurance and homeowners association and/or condo fees) to monthly gross

income. 

3 Ratio of total monthly debt payments (including mortgage principal and interest, taxes, insurance, homeowners association and/or 

condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and investment property payments) to 

monthly gross income. Homeowners who have a back-end debt-to-income ratio of greater than 55% are required to seek housing 

counseling under program guidelines.

4 Principal and interest payment. Before modification payment is homeowner’s current payment at time of evaluation.

Modification Steps of Active Permanent Modifications

Modification Step Tier 1 Tier 2

Interest Rate Reduction 96.3% 78.9%

Term Extension 62.8% 72.8%

Principal Forbearance 33.3% 27.3%

• The primary hardship reasons for homeowners in active permanent modifications 

are:

• 68.3% experienced loss of income (curtailment of income or unemployment)

• 10.4% reported excessive obligation

• 3.5% reported an illness of the principal borrower

HAMP modifications follow a series of waterfall steps. The modification steps include 

interest rate adjustment, term extension and principal forbearance.

1 Subject to investor restrictions. Effective February 1, 2013, Supplemental Directive 12-09 expanded the acceptable DTI range for Tier 2 

to 10-55%.

• Under Tier 1, servicers apply the modification steps in sequence until the 

homeowner’s post modification front-end debt-to-income (DTI) ratio is 31%. The 

impact of each modification step can vary to achieve the target of 31%. 

• Under Tier 2, servicers apply consistent modification terms resulting in the 

homeowner’s post modification DTI falling within an allowable target range.1 

Active permanent modifications reflect the following modification steps:

Homeowner Characteristics

• Tier 2 provides another modification opportunity for struggling homeowners who 

did not qualify for Tier 1 or received a Tier 1 trial or permanent modification but lost 

good standing. Of the Tier 2 trial modifications started:

• 25% were previously in a Tier 1 trial or permanent modification.

• 18% were previously evaluated for Tier 1 and did not meet eligibility 

requirements.

• The median gross monthly income of homeowners in the program is $3,847.92. 

• The median credit score of homeowners in the program is 575.
Making Home Affordable: Summary Results

Program Performance Report Through August 2013

10

Note: Includes active trial and permanent 

modifications from the official HAMP system of 

record.

Source: 2nd Quarter 

2013 National 

Delinquency Survey, 

Mortgage Bankers 

Association.

State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity

AK 30 410 440 0.0% MT 67 1,032 1,099 0.1%

AL 500 4,948 5,448 0.6% NC 1,372 16,084 17,456 1.8%

AR 200 1,898 2,098 0.2% ND 11 135 146 0.0%

AZ 1,126 34,174 35,300 3.6% NE 101 1,181 1,282 0.1%

CA 12,588 235,742 248,330 25.6% NH 309 3,909 4,218 0.4%

CO 794 12,730 13,524 1.4% NJ 2,507 29,111 31,618 3.3%

CT 1,023 11,693 12,716 1.3% NM 244 3,067 3,311 0.3%

DC 118 1,575 1,693 0.2% NV 972 19,373 20,345 2.1%

DE 244 2,639 2,883 0.3% NY 4,524 46,072 50,596 5.2%

FL 8,158 110,398 118,556 12.2% OH 1,657 18,651 20,308 2.1%

GA 2,085 32,164 34,249 3.5% OK 225 2,103 2,328 0.2%

HI 248 3,558 3,806 0.4% OR 594 10,202 10,796 1.1%

IA 185 2,076 2,261 0.2% PA 2,047 18,672 20,719 2.1%

ID 181 3,351 3,532 0.4% RI 324 4,290 4,614 0.5%

IL 3,314 46,537 49,851 5.1% SC 704 8,177 8,881 0.9%

IN 805 8,309 9,114 0.9% SD 20 304 324 0.0%

KS 185 2,112 2,297 0.2% TN 880 8,928 9,808 1.0%

KY 384 3,246 3,630 0.4% TX 2,453 24,755 27,208 2.8%

LA 531 5,026 5,557 0.6% UT 389 7,875 8,264 0.9%

MA 1,738 21,510 23,248 2.4% VA 1,426 21,410 22,836 2.4%

MD 2,187 28,639 30,826 3.2% VT 84 796 880 0.1%

ME 230 2,473 2,703 0.3% WA 1,405 19,307 20,712 2.1%

MI 1,355 26,300 27,655 2.9% WI 725 8,320 9,045 0.9%

MN 692 13,866 14,558 1.5% WV 98 1,163 1,261 0.1%

MO 702 8,715 9,417 1.0% WY 24 416 440 0.0%

MS 309 3,073 3,382 0.3% Other2 153 3,168 3,321 0.3%

1 Total reflects active trials and active permanent modifications.

2 Includes Guam, Puerto Rico and the U.S. Virgin Islands.

60+ Day Delinquency Rate

 

 5.0% and lower 10.01% - 15.0% 20.01% 

 5.01% - 10.0% 15.01% - 20.0% and higher

HAMP Modifications

 5,000 and lower 20,001 – 35,000

 5,001 – 10,000 35,001 and higher

 10,001 – 20,000 

HAMP Activity by State Modification Activity by State

Mortgage Delinquency Rates by State
Making Home Affordable: Summary Results

Program Performance Report Through August 2013

A complete list of HAMP activity for all metropolitan areas is available at

http://www.treasury.gov/initiatives/financial-stability/results/MHA-Reports/

Metropolitan Statistical Area

Active Trials

Active Permanent

Modifications

Total MSA HAMP 

Activity1

% of U.S. HAMP 

Activity

Median $ 

Payment 

Reduction2

Median % Payment 

Reduction2

Los Angeles-Long Beach-Santa Ana, CA 4,397 76,120 80,517 8.3% $871.84 41%

New York-Northern New Jersey-Long Island, NY-NJ-PA 5,435 60,938 66,373 6.9% $888.92 43%

Miami-Fort Lauderdale-Pompano Beach, FL 3,624 49,044 52,668 5.4% $582.43 45%

Chicago-Joliet-Naperville, IL-IN-WI 3,217 45,177 48,394 5.0% $570.15 44%

Riverside-San Bernardino-Ontario, CA 2,089 44,856 46,945 4.8% $689.84 41%

Washington-Arlington-Alexandria, DC-VA-MD-WV 1,833 30,348 32,181 3.3% $697.68 38%

Phoenix-Mesa-Glendale, AZ 771 27,141 27,912 2.9% $502.40 41%

Atlanta-Sandy Springs-Marietta, GA 1,575 25,927 27,502 2.8% $412.75 40%

San Francisco-Oakland-Fremont, CA 1,145 21,205 22,350 2.3% $929.58 40%

San Diego-Carlsbad-San Marcos, CA 896 17,244 18,140 1.9% $811.41 39%

Orlando-Kissimmee-Sanford, FL 1,085 15,930 17,015 1.8% $495.80 42%

Boston-Cambridge-Quincy, MA-NH 1,190 15,477 16,667 1.7% $684.04 39%

Las Vegas-Paradise, NV 794 15,781 16,575 1.7% $574.23 42%

Detroit-Warren-Livonia, MI 716 15,804 16,520 1.7% $419.97 41%

Sacramento-Arden-Arcade-Roseville, CA 709 15,117 15,826 1.6% $654.19 39%

15 Metropolitan Areas With Highest HAMP Activity

1 Total reflects active trials and active permanent modifications.

2 For active permanent modifications. Median % reflects percent of the median monthly 

payment before modification. 11
Making Home Affordable: Summary Results

Program Performance Report Through August 2013

Servicer 

Trial Plan 

Offers 

Extended1 

All HAMP 

Trials 

Started2

HAMP 

Permanent 

Modifications

Started2

Active Trial 

Modifications2

Active Trial 

Modifications 

Lasting 6 

Months or 

Longer3

Active 

Permanent 

Modifications2

Total Active Modifications4

GSE Private Portfolio Total

Bank of America, N.A. 581,060 258,122 119,482 6,171 1,661 82,512 28,926 43,964 15,793 88,683

CitiMortgage, Inc. 221,306 141,653 69,555 3,218 1,041 52,399 32,648 6,059 16,910 55,617

JPMorgan Chase Bank, 

N.A. 433,624 328,802 195,234 6,602 1,095 149,217 67,498 57,723 30,598 155,819

Nationstar Mortgage 

LLC 69,664 172,448 113,895 4,100 496 84,631 56,042 30,741 1,948 88,731

Ocwen Loan Servicing, 

LLC 290,528 323,324 223,998 15,580 906 154,621 39,409 114,307 16,485 170,201

OneWest Bank5 101,537 43,805 28,326 1,353 45 21,426 2 19,596 3,181 22,779

Select Portfolio 

Servicing, Inc. 85,275 90,949 51,533 5,235 791 29,776 480 30,537 3,994 35,011

Wells Fargo Bank, N.A. 273,342 303,139 176,590 10,419 1,167 133,629 55,756 27,882 60,410 144,048

Other Servicers 267,162 434,467 277,138 10,549 1,645 197,452 170,930 15,936 21,135 208,001

Total 2,323,498 2,096,709 1,255,751 63,227 8,847 905,663 451,691 346,745 170,454 968,890

HAMP Modification Activity by Servicer and Investor Type

12 See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 

1 As reported in the monthly servicer survey of large SPA servicers through August 31, 2013. Includes all HAMP 

mortgage modification requests approved where trial plan offers were sent to the borrowers, including multiple 

offers made on a loan. All Trial Plan Offers Extended do not become HAMP Trials Started because some borrowers 

do not accept the trial or fail to make the first trial payment. Figures do not reflect the impact of servicing transfers.

2 These figures include trial modifications that have been converted to permanent modifications, but not reported as 

such in the HAMP system of record. Additionally, servicers may process cancellations of permanent modifications 

for reasons, including but not limited to, data corrections, loan repurchase agreements, etc. This process requires 

reverting the impacted permanent modifications to trials in the HAMP system of record with re-boarding of some of 

these permanent modifications in subsequent reporting periods. Prior to being re-boarded as permanent 

modifications, these modifications are reported as Active Trials. These modifications may be 6 months or more 

beyond their first trial payment due date resulting in their classification as an Aged Trials. As a result, fluctuations 

are expected in this population.

3 These figures include trial modifications that have been converted to permanent modifications, but not reported as 

such to the HAMP system of record. 

4 Total active modifications reflects active trial and active permanent HAMP modifications. 5 OneWest Bank recently sold mortgage servicing rights to Ocwen Loan Servicing, LLC. The transfer will close in 

stages during the second half of 2013. Therefore, beginning with this report, Ocwen Loan Servicing, LLC includes a 

portion of the loans previously reported under OneWest Bank. 
Making Home Affordable: Servicer Results

Program Performance Report Through August 2013

13

Making Home Affordable Programs by Servicer1

1 MHA Program Effective Dates:

 HAMP First Lien: April 6, 2009

 PRA: October 1, 2010

 2MP: August 13, 2009

 HAFA: April 5, 2010

2 While both GSE and non-GSE loans are eligible for HAMP, at the present time due to GSE policy, 

servicers can only offer PRA on non-GSE modifications under HAMP. Servicer volume can vary 

based on the investor composition of the servicer’s portfolio and respective policy with regards 

to PRA. 

3 As reported into the HAMP system of record by servicers. Excludes FHA-HAMP modifications. 

Subject to adjustment based on servicer reconciliation of historic loan files. Totals reflect impact 

of servicing transfers. Servicers may enter new trial modifications into the HAMP system of 

record at any time.

4 Number of second lien modifications started is net of cancellations, which are primarily due to 

servicer data corrections.

5 Servicer agreement with homeowner for terms of potential short sale, which lasts at least 120 days; 

or agreement for a deed-in-lieu transaction. A short sale requires a third-party purchaser and 

cooperation of junior lienholders and mortgage insurers to complete the transaction. Includes NonGSE activity under the MHA program only. Servicer GSE program data not available. 6 Ocwen Loan Servicing, LLC includes loans previously reported under Litton Loan Servicing LP, 

Homeward Residential, Inc. and GMAC Mortgage, LLC. Ocwen Loan Servicing, LLC is not a 

participant in the 2MP program. 2MP activity previously attributed to GMAC Mortgage, LLC is 

reflected in “Other Servicers.” 7 OneWest Bank recently sold mortgage servicing rights to Ocwen Loan Servicing, LLC. The transfer 

will close in stages during the second half of 2013. Therefore, beginning with this report, Ocwen

Loan Servicing, LLC includes a portion of the loans previously reported under OneWest Bank. 

N/A – Servicer does not participate in the program.

HAMP First Lien Modifications Principal Reduction Alternative 

(PRA)2

Second Lien 

Modification (2MP)

Home Affordable 

Foreclosure 

Alternatives (HAFA)5

Servicer Trials

Started3

Permanent 

Modifications 

Started3

Trials 

Started3

Permanent 

Modifications 

Started3

Second Lien 

Modifications 

Started4

Transactions 

Completed

Bank of America, N.A. 258,122 119,482 10,472 8,762 36,499 41,773

CitiMortgage, Inc. 141,653 69,555 3,470 2,614 14,287 974

JPMorgan Chase Bank, N.A. 328,802 195,234 30,164 26,710 33,946 33,385

Nationstar Mortgage LLC 172,448 113,895 5,187 4,789 686 4,536

Ocwen Loan Servicing, LLC6 323,324 223,998 50,989 38,027 N/A 12,158

OneWest Bank7 43,805 28,326 7,699 6,746 3,807 5,330

Select Portfolio Servicing, Inc. 90,949 51,533 5,641 4,150 N/A 4,733

Wells Fargo Bank, N.A. 303,139 176,590 27,891 23,296 17,935 22,378

Other Servicers 434,467 277,138 5,491 4,334 10,321 4,992

Total 2,096,709 1,255,751 147,004 119,428 117,481 130,259

See Appendix A1 and A2 for additional information on servicer participants in Making Home 

Affordable programs. 
Making Home Affordable: Servicer Results

Program Performance Report Through August 2013

14

1 Homeowners with HAMP eligible loans, which include conventional loans that were originated on or before Jan. 1, 2009; excludes loans with current unpaid principal balances greater than current conforming loan limits, FHA and VA loans, loans 

where investor pooling and servicing agreements preclude modification, and manufactured housing loans with title/chattel issues that exclude them from HAMP. 2 Right Party Contact (RPC) is achieved when a servicer has successfully communicated directly with the homeowner obligated under the mortgage about resolution of their delinquency in accordance with program guidelines. The RPC ratio reflects 

the share of homeowners with which the servicer has established RPC as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. 3 HAMP evaluations complete ratio reflects the share of homeowners who have been evaluated for HAMP as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. Evaluated homeowners 

include those offered a trial plan, those that are denied or did not accept a trial plan and homeowners that failed to submit a complete HAMP evaluation package by program-specified timelines.

Source: Survey of largest participating servicers as of July 31, 2013. 14

Servicer Outreach to 60+ Day Delinquent Homeowners: Cumulative Servicer Results, August 2012 – July 2013

Per program guidance, servicers are directed to establish Right Party Contact (RPC) with homeowners of delinquent HAMP eligible 

loans1 and then evaluate the homeowners' eligibility for HAMP. There is a range of performance results across top program servicers 

with respect to making RPC and completing the evaluations.

81% 80%

72% 74%

80%

70% 68%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Bank of America CitiMortgage JPMorgan Chase Nationstar Ocwen OneWest SPS Wells Fargo

Servicer 

Unable to 

Report 

Comprehensive 

Data

Right Party Contact Ratio2 HAMP Evaluations Complete Ratio3

81%

95%

88%

83%

95%

90%

81%
Making Home Affordable: Servicer Results

Program Performance Report Through August 2013

Average Homeowner Delinquency at Trial Start1

1 For all permanent modifications started, the average number of days delinquent as of the trial plan start date. Delinquency is calculated as the number of days between the homeowner's last paid 

installment before the trial plan and the first payment due date of the trial plan.

0

50

100

150

200

250

300

Bank of America CitiMortgage JPMorgan Chase Nationstar Ocwen OneWest SPS Wells Fargo

Days

15

Servicers are instructed to follow a series of steps in order to evaluate homeowners for HAMP, including:

• Identifying and soliciting the homeowners in the early stages of delinquency; 

• Making reasonable efforts to establish right party contact with the homeowners; 

• Gathering required documentation once contact is established in order to evaluate the homeowners for a HAMP trial; and, 

• Communicating decisions to the homeowners.

Effective 10/1/11, a new servicer compensation structure exists to encourage servicers to work with struggling homeowners in the early stages of delinquency with the highest 

incentives paid for permanent modifications completed when the homeowner is 120 days delinquent or less at the trial start.

Maximum servicer incentive is paid for 

converting a permanent modification 

that was 120 days delinquent or less at 

trial start.
Making Home Affordable: Servicer Results

Program Performance Report Through August 2013

89% 89% 90%

80%

87%

94%

73%

91%

0%

25%

50%

75%

100%

Bank of America CitiMortgage JPMorgan Chase Nationstar Ocwen OneWest SPS Wells Fargo

Conversion Rate

Conversion Rate1

16

Average Of Eligible Trials Started On/After 6/1/10

88% Converted to Permanent Modification

3% Pending Processing or Decision

Per program guidelines, effective June 1, 2010, all trials must be started using verified income documentation. Of eligible trials started on or after June 1, 2010, 

88% have converted to permanent modifications with an average trial length of 3.5 months. Prior to June 1, 2010, some servicers initiated trials using stated 

income information. Of trials started prior to June 1, 2010, 44% have converted to permanent modifications. 

1 Chart depicts conversion rates as measured against trials eligible to convert – those three months in trial, or four months if the borrower was at risk of imminent default at trial 

modification start. Permanent modifications transferred among servicers are credited to the originating servicer. Trial modifications transferred are reflected in the current servicer’s 

population.
Making Home Affordable: Servicer Results

Program Performance Report Through August 2013

0

5

10

15

20

25

30

35

Bank of America CitiMortgage JPMorgan Chase Nationstar Ocwen OneWest SPS Wells Fargo

Days

Q4 2012 Q1 2013 Q2 2013 Current Quarter

Servicers are required to resolve borrower inquiries and disputes that are escalated by the MHA Support Centers. Escalated cases include allegations that the servicer did not properly assess the 

homeowner according to program guidelines, inappropriately denied the homeowner for applicable MHA program(s), or initiated or continued inappropriate foreclosure actions. Effective February 1, 

2011, the servicers are directed to review and resolve non-GSE escalated cases within 30 calendar days from receipt of the case by the escalating party. Over the last four quarters, all of the largest 

servicers’ non-GSE resolved cases have an average resolution time below the 30 -day target.

17

1 Non-GSE escalations only; excludes cases escalated to the MHA Support Centers but not yet escalated to servicers. Average resolution time calculation excludes cases referred to servicers prior to February 1, 2011, 'Investor denial' cases referred to 

servicers between February 1, 2011 and November 1, 2011, cases involving bankruptcy, and cases that did not require servicer actions. 2 Target of 30 calendar days includes an estimated 5 days of processing by MHA Support Centers.

3 Resolved cases include all escalations resolved on or after February 1, 2011 through August 31, 2013 and exclude those that did not require servicer actions.

Source: MHA Support Centers. 

Servicer Time to Resolve Non-GSE Escalations: Average Resolution Time by Quarter in Which Escalations were Resolved1

Target: 30 Calendar Days2

Bank of 

America CitiMortgage JPMorgan 

Chase Nationstar Ocwen OneWest SPS Wells Fargo 

Resolved Cases3

GSE Cases 7,150 1,122 2,474 796 784 599 10 1,941

Non-GSE Cases 9,240 847 3,802 721 4,391 894 462 4,182

Total 16,390 1,969 6,276 1,517 5,175 1,493 472 6,123

Active Cases Total 82 18 44 77 32 10 23 53

Select Measures of Homeowners’ Experience with MHA

Selected Homeowner Outreach Measures Program to Date

Homeowner Outreach Events Hosted Nationally by Treasury and Partners (cumulative) 87

Homeowners Attending Treasury-Sponsored Events (cumulative) 74,614

Servicer Solicitation of Borrowers (cumulative)2 9,502,203

Page views on MakingHomeAffordable.gov (August 2013) 1,242,867

Page views on MakingHomeAffordable.gov (cumulative) 178,312,655

1 Source: Homeowner’s HOPETM Hotline. Numbers reflect calls that resulted in customer records. 2 Source: Survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from borrowers 60+ days 

delinquent, regardless of eligibility for a HAMP modification.

Homeowner’s HOPETM Hotline Volume1 Program 

to Date August

Total Number of Calls Taken at 1-888-995-HOPE 3,986,666 47,469

Borrowers Referred for Free Housing Counseling Assistance 

Through the Homeowner’s HOPETM Hotline 2,191,059 26,105
Making Home Affordable: Servicer Results

Program Performance Report Through August 2013

Disposition Path 

Homeowners in Disqualified HAMP Permanent Modifications

Survey Data Through July 2013 (Largest Servicers)

Note: Data is as reported by servicers for actions completed through July 31, 2013 and reflects the status of homeowners as of that date; a homeowner's status may change over time. Survey data is not 

subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Permanent modifications that have been disqualified, but no further action has yet been taken. 

2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

Note: Excludes disqualifications pending data corrections and loans otherwise removed from servicing portfolios. 

• HAMP guidance requires that a servicer work with a delinquent homeowner in a permanent modification to cure the delinquency. 

• In the event the homeowner cannot bring a delinquent HAMP modification current without additional assistance, the servicer is prevented from commencing foreclosure proceedings until the 

borrower is evaluated for any other loss mitigation action, including other types of modifications or short sales.

• The majority of homeowners who fall out of HAMP receive an alternative to foreclosure, including but not limited to HAMP Tier 2, an unemployment forbearance, assistance through the 

Hardest Hit Fund, an alternative modification, or a short sale or deed-in-lieu of foreclosure. 

• Less than a quarter of homeowners who have disqualified from HAMP have been referred to foreclosure.

18

Status of Homeowners Whose HAMP Permanent Modification Disqualified:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy in 

Process

Borrower

Became 

Current

Alternative 

Modification Payment Plan2 Loan Payoff

Short Sale/

Deed-in-Lieu

Foreclosure 

Starts

Foreclosure

Completions Total

Bank of America, N.A. 4,217 1,561 2,738 9,345 1,446 527 7,532 2,287 6,859 36,512

CitiMortgage, Inc. 1,237 1,832 1,234 2,629 628 135 2,053 1,524 2,025 13,297

JPMorgan Chase Bank, N.A. 4,091 1,580 3,813 13,297 1,288 317 7,170 4,496 4,237 40,289

Nationstar Mortgage LLC 9,955 1,865 4,006 839 1 153 2,242 2,863 69 21,993

Ocwen Loan Servicing, LLC 7,416 2,233 3,757 26,257 4,650 782 3,553 6,540 4,270 59,458

OneWest Bank 1,184 589 1,091 1,376 1,038 34 1,491 1,655 1,603 10,061

Select Portfolio Servicing, Inc. 4,095 1,000 878 4,800 1,200 49 1,815 2,477 1,807 18,121

Wells Fargo Bank, N.A. 2,589 3,270 1,274 16,445 1,158 866 3,837 1,826 6,651 37,916

TOTAL 

(These Largest Servicers)

34,784 13,930 18,791 74,988 11,409 2,863 29,693 23,668 27,521 237,647

14.6% 5.9% 7.9% 31.6% 4.8% 1.2% 12.5% 10.0% 11.6% 100.0%
Making Home Affordable: Servicer Results

Program Performance Report Through August 2013

Disposition Path 

Homeowners in Canceled HAMP Trial Modifications

Survey Data Through July 2013 (Largest Servicers)

Status of Homeowners Whose HAMP Trial Modification Was Canceled:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy in 

Process

Borrower

Became Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-in-Lieu

Foreclosure 

Starts

Foreclosure

Completions Total

Bank of America, N.A. 4,296 2,356 7,850 31,009 706 9,193 22,840 5,901 40,611 124,762

CitiMortgage, Inc. 2,651 6,603 6,035 21,238 1,463 3,628 7,032 3,048 12,773 64,471

JPMorgan Chase Bank, N.A. 4,487 2,727 21,103 32,073 1,290 4,362 16,469 6,126 21,500 110,137

Nationstar Mortgage LLC 8,529 2,091 20,766 2,486 4 1,793 2,497 3,908 277 42,351

Ocwen Loan Servicing, LLC 2,711 1,975 3,423 35,417 2,901 2,440 3,809 6,186 8,794 67,656

OneWest Bank 709 611 551 6,166 580 261 2,370 2,720 6,359 20,327

Select Portfolio Servicing, Inc. 3,174 934 2,283 9,356 502 419 2,786 3,771 5,929 29,154

Wells Fargo Bank, N.A. 436 4,840 8,159 43,381 274 11,241 8,461 6,589 31,491 114,872

TOTAL 

(These Largest Servicers)

26,993 22,137 70,170 181,126 7,720 33,337 66,264 38,249 127,734 573,730

4.7% 3.9% 12.2% 31.6% 1.3% 5.8% 11.5% 6.7% 22.3% 100%

Note: Data is as reported by servicers for actions completed through July 31, 2013 and reflects the status of homeowners as of that date; a homeowner's status may change over time. Survey data is not 

subject to the same data quality checks as data uploaded into the HAMP system of record.

1 Trial loans that have been canceled, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios. 

19 See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 
Making Home Affordable: Servicer Results

Program Performance Report Through August 2013

Disposition Path 

Homeowners Not Accepted for HAMP Trial Modifications

Survey Data Through July 2013 (Largest Servicers)

Status of Homeowners Not Accepted for a HAMP Trial Modification:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy in 

Process

Borrower

Became Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-in-Lieu

Foreclosure 

Starts

Foreclosure

Completions Total

Bank of America, N.A. 12,250 8,255 57,500 76,739 3,090 38,007 49,008 16,576 76,600 338,025

CitiMortgage, Inc. 6,892 19,533 27,204 44,295 6,171 7,666 22,223 11,125 29,548 174,657

JPMorgan Chase Bank, N.A. 20,905 15,485 140,556 159,902 9,521 87,746 83,403 33,389 61,029 611,936

Nationstar Mortgage LLC 45,918 5,808 62,924 8,177 10 14,393 7,800 4,620 385 150,035

Ocwen Loan Servicing, LLC 15,382 8,479 51,379 186,827 16,026 26,226 29,175 27,553 40,964 402,011

OneWest Bank 4,371 3,474 34,893 32,096 5,413 10,112 10,981 9,995 20,088 131,423

Select Portfolio Servicing, Inc. 7,533 1,068 5,760 15,411 894 835 4,878 4,348 4,275 45,002

Wells Fargo Bank, N.A. 8,605 14,262 62,138 65,361 1,663 35,601 36,397 25,328 43,746 293,101

TOTAL 

(These Largest Servicers)

121,856 76,364 442,354 588,808 42,788 220,586 243,865 132,934 276,635 2,146,190

5.7% 3.6% 20.6% 27.4% 2.0% 10.3% 11.4% 6.2% 12.9% 100.0%

Data is as reported by servicers for actions completed through July 31, 2013 and reflects the status of homeowners as of that date; a homeowner's status may change over time. Survey data is not subject 

to the same data quality checks as data uploaded into the HAMP system of record.

1 Homeowners who were not approved for a HAMP trial modification, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

Note: Excludes loans removed from servicing portfolios. 

20 See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 
Making Home Affordable

Program Performance Report Through August 2013

Servicers participating in the HAMP First Lien Modification Program may also offer additional support for homeowners, including Home Affordable Foreclosure 

Alternatives (HAFA), a forbearance for unemployed borrowers through the Unemployment Program (UP), and Principal Reduction Alternative (PRA). 

Effective October 3, 2010, the ability to make new financial commitments under the Troubled Asset Relief Program (TARP) terminated, and consequently no 

new Servicer Participation Agreements may be executed. In addition, effective June 25, 2010, no new housing programs may be created under TARP. 

Allstate Mortgage Loans & 

Investments, Inc.

AMS Servicing, LLC

Bank of America, N.A.1

Bank United

Bayview Loan Servicing, LLC

Carrington Mortgage Services, LLC

CCO Mortgage

Central Florida Educators Federal 

Credit Union

CitiMortgage, Inc.

Citizens 1st National Bank

Community Bank & Trust Company

CUC Mortgage Corporation

DuPage Credit Union

Fay Servicing, LLC

Fidelity Homestead Savings Bank

First Bank

First Financial Bank, N.A.

Franklin Credit Management 

Corporation

Franklin Savings

Glass City Federal Credit Union

Great Lakes Credit Union

Greater Nevada Mortgage Services

Green Tree Servicing LLC

Hartford Savings Bank

Hillsdale County National Bank

HomEq Servicing

Horicon Bank

IC Federal Credit Union

Idaho Housing and Finance Association

iServe Residential Lending LLC

iServe Servicing Inc.

JPMorgan Chase Bank, N.A.2

Lake City Bank

Liberty Bank and Trust Co. 

Los Alamos National Bank

Magna Bank

Marix Servicing, LLC

Midland Mortgage Company

Midwest Community Bank

Mission Federal Credit Union

Mortgage Center, LLC

Nationstar Mortgage LLC

Navy Federal Credit Union

Ocwen Loan Servicing, LLC3

OneWest Bank

ORNL Federal Credit Union

Pathfinder Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage4

Purdue Employees Federal Credit 

Union

QLending, Inc.

Quantum Servicing Corporation

Residential Credit Solutions

RG Mortgage Corporation

RoundPoint Mortgage Servicing 

Corporation

Schools Financial Credit Union

Select Portfolio Servicing, Inc.

Servis One Inc., dba BSI Financial 

Services, Inc.

Specialized Loan Servicing, LLC

Sterling Savings Bank

Technology Credit Union

The Golden 1 Credit Union

U.S. Bank National Association

United Bank

United Bank Mortgage Corporation

Vantium Capital, Inc.

Vist Financial Corp.

Wealthbridge Mortgage Corp. 

Wells Fargo Bank, N.A.5

Yadkin Valley Bank

1 Bank of America, N.A. includes all loans previously reported under BAC Home Loans Servicing LP, 

Home Loan Services and Wilshire Credit Corporation. 2 JPMorgan Chase Bank, N.A. includes all loans previously reported under EMC Mortgage Corporation. 3 Ocwen Loan Servicing, LLC includes loans previously reported under Litton Loan Servicing LP, 

Homeward Residential, Inc. and GMAC Mortgage, LLC. 

4 Formerly National City Bank.

5 Wells Fargo Bank, N.A. includes all loans previously reported under Wachovia Mortgage, FSB. 

Appendix A1: Non-GSE Participants in HAMP

21
Making Home Affordable

Program Performance Report Through August 2013

Second Lien Modification Program (2MP)

Bank of America, N.A.1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc.

Green Tree Servicing LLC 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

JPMorgan Chase Bank, N.A.2

Nationstar Mortgage LLC

OneWest Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage 3

Residential Credit Solutions 

Servis One Inc., dba BSI Financial Services, Inc. 

Wells Fargo Bank, N.A. 4

FHA First Lien Program (Treasury FHA-HAMP)

Amarillo National Bank

American Financial Resources Inc. 

Aurora Financial Group, Inc. 

Banco Popular de Puerto Rico 

Bank of America, N.A.1

Capital International Financial, Inc. 

CitiMortgage, Inc. 

CU Mortgage Services, Inc. 

First Federal Bank of Florida 

First Mortgage Corporation 

Franklin Savings 

Gateway Mortgage Group, LLC 

Green Tree Servicing, LLC 

Guaranty Bank 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

James B. Nutter & Company 

JPMorgan Chase Bank, N.A. 2

M&T Bank 

Marix Servicing, LLC 

Marsh Associates, Inc. 

Midland Mortgage Company 

Nationstar Mortgage LLC 

Ocwen Loan Servicing, LLC5

PennyMac Loan Services, LLC 

PNC Mortgage3

Residential Credit Solutions 

Schmidt Mortgage Company 

Select Portfolio Servicing, Inc.

Servis One Inc., dba BSI Financial Services, Inc. 

Stockman Bank of Montana 

Wells Fargo Bank, N.A. 4

Weststar Mortgage, Inc. 

FHA Second Lien Program (FHA 2LP)

Bank of America, N.A.1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc. 

Flagstar Capital Markets Corporation 

Green Tree Servicing, LLC

JPMorgan Chase Bank, N.A.2

Nationstar Mortgage LLC 

PNC Bank, National Association 

PNC Mortgage 3

Residential Credit Solutions 

Select Portfolio Servicing, Inc.

Wells Fargo Bank, N.A. 4

Rural Housing Service Modification Program 

(RD-HAMP)

Banco Popular de Puerto Rico

Bank of America, N.A.1

Horicon Bank 

JPMorgan Chase Bank, N.A.2

Magna Bank 

Marix Servicing, LLC 

Midland Mortgage Company 

Nationstar Mortgage LLC 

Wells Fargo Bank, N.A.4

1 Bank of America, N.A. includes all loans previously reported under BAC Home Loans Servicing LP, Home 

Loan Services and Wilshire Credit Corporation.

2 JPMorgan Chase Bank, N.A. includes all loans previously reported under EMC Mortgage Corporation. 3 Formerly National City Bank. 4 Wells Fargo Bank, N.A. includes all loans previously reported under Wachovia Mortgage FSB. 5 Ocwen Loan Servicing, LLC includes loans previously reported under Litton Loan Servicing LP and GMAC 

Mortgage, LLC. 

Appendix A2: Participants in Additional Making Home Affordable Programs

22