HAMP Application Activity by Servicer 1

As of December 2016

Servicer Name

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 4,832 3,152 163 2,989 1,528,927 1,501,464 588,049 913,415

BankUnited 2 4 4 - 10,357 9,955 4,967 4,988

Bayview Loan Servicing, LLC 2,662 1,318 132 1,186 92,536 88,599 20,691 67,908

Carrington Mortgage Services, LLC 789 594 58 536 105,590 104,322 27,314 77,008

CCO Mortgage, a division of RBS Citizens NA 132 104 17 87 39,479 39,188 7,025 32,163

CIT Bank, NA6

 204 157 16 141 388,421 388,116 103,612 284,504

CitiMortgage Inc 645 753 68 685 619,323 606,501 194,396 412,105

Ditech Financial LLC7

 2,460 1,882 543 1,339 131,048 126,952 49,910 77,042

JPMorgan Chase Bank, NA 2,876 2,668 419 2,249 1,854,451 1,839,276 454,282 1,384,994

Nationstar Mortgage LLC 4,038 4,937 972 3,965 636,183 632,010 134,210 497,800

Navy Federal Credit Union 191 183 7 176 16,222 15,994 2,502 13,492

Ocwen Loan Servicing, LLC 8,442 7,611 1,848 5,763 1,681,297 1,632,762 505,680 1,127,082

ORNL Federal Credit Union 10 - - - 824 754 63 691

PennyMac Loan Services, LLC 72 77 17 60 24,277 24,203 6,674 17,529

PNC Bank NA8

 302 322 36 286 53,888 53,796 29,276 24,520

Select Portfolio Servicing, Inc. 6,192 3,331 835 2,496 305,132 278,439 135,916 142,523

Specialized Loan Servicing LLC 1,700 2,022 344 1,678 127,024 125,683 22,256 103,427

U.S. Bank National Association 326 547 118 429 161,867 159,990 48,813 111,177

Wells Fargo Bank, NA 5,364 4,440 591 3,849 1,624,461 1,604,670 454,562 1,150,108

Other Servicers9

 - - - - 212,677 212,504 111,096 101,408

TOTAL 41,239 34,102 6,188 27,914 9,613,984 9,445,178 2,901,294 6,543,884

Activity in December 2016 Program-to-Date

Proprietary and Confidential - Restricted – Pre-decisional – Not for publication. Contains Nonpublic Information under a Financial Agency Agreement with the US Department of the Treasury. Confidential treatment required.

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program -to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not 

become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8

Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9

Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).