HAMP Application Activity by Servicer 1

As of May 2016

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 5,401 3,186 187 2,999 1,508,136 1,479,056 586,917 892,139

BankUnited 12 13 3 10 10,299 9,898 4,932 4,966

Bayview Loan Servicing, LLC 1,765 1,833 205 1,628 80,220 76,843 19,527 57,316

Carrington Mortgage Services, LLC 809 789 78 711 99,369 99,248 26,847 72,401

CCO Mortgage, a division of RBS Citizens NA 148 165 27 138 38,424 38,096 6,902 31,194

CIT Bank, NA6 109 121 18 103 387,714 387,501 103,532 283,969

CitiMortgage Inc 894 1,262 113 1,149 613,285 600,024 193,864 406,160

Ditech Financial LLC7 1,974 1,587 1,176 411 119,490 116,457 46,217 70,240

JPMorgan Chase Bank, NA 3,155 3,634 570 3,064 1,836,613 1,819,121 451,347 1,367,774

Nationstar Mortgage LLC 5,472 5,592 1,360 4,232 602,867 597,109 126,606 470,503

Navy Federal Credit Union 151 147 9 138 14,895 14,726 2,456 12,270

Ocwen Loan Servicing, LLC 8,222 9,742 2,964 6,778 1,617,921 1,570,434 489,522 1,080,912

ORNL Federal Credit Union - - - - 742 742 56 686

PennyMac Loan Services, LLC 112 151 28 123 23,723 23,622 6,540 17,082

PNC Bank NA8 276 300 37 263 51,722 51,634 29,043 22,591

Residential Credit Solutions, Inc. 20 20 - 20 41,835 41,662 4,985 36,677

Select Portfolio Servicing, Inc. 3,280 3,020 1,063 1,957 278,579 255,405 129,517 125,888

Specialized Loan Servicing LLC 2,099 2,301 382 1,919 113,362 109,724 19,704 90,020

U.S. Bank National Association 1,116 746 148 598 157,533 155,379 47,625 107,754

Wells Fargo Bank, NA 6,432 6,133 925 5,208 1,587,963 1,566,192 449,326 1,116,866

Other Servicers9 - - - - 170,842 170,842 106,111 64,731

TOTAL 41,447 40,742 9,293 31,449 9,355,534 9,183,715 2,851,576 6,332,139

Activity in May 2016 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not 

become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods