HAMP Application Activity by Servicer 1

As of November 2014

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 13,394 12,370 549 11,821 1,435,022 1,420,286 580,809 839,477

BankUnited 26 12 8 4 9,952 9,680 4,788 4,892

Bayview Loan Servicing, LLC 1,282 200 50 150 48,936 40,392 13,032 27,360

Carrington Mortgage Services, LLC 512 685 88 597 86,068 84,855 25,041 59,814

CCO Mortgage, a division of RBS Citizens NA 448 829 41 788 31,823 31,436 6,347 25,089

CitiMortgage Inc 3,296 3,281 144 3,137 554,554 539,007 229,945 309,062

Green Tree Servicing LLC 500 1,273 475 798 102,775 100,315 39,561 60,754

JPMorgan Chase Bank, NA 5,752 3,106 728 2,378 1,572,708 1,548,653 446,171 1,102,482

Nationstar Mortgage LLC 7,664 7,800 1,523 6,277 472,111 460,518 97,629 362,889

Navy Federal Credit Union 161 159 10 149 12,414 11,951 2,224 9,727

Ocwen Loan Servicing, LLC 14,051 10,512 3,901 6,611 931,140 894,078 162,603 731,475

OneWest Bank 287 191 48 143 384,811 384,405 102,803 281,602

ORNL Federal Credit Union 7 7 - 7 629 629 53 576

PennyMac Loan Services, LLC 179 370 144 226 20,963 20,640 5,756 14,884

PNC Bank, National Association 25 22 1 21 1,124 1,053 56 997

PNC Mortgage6 497 490 67 423 43,819 43,787 28,087 15,700

Residential Credit Solutions, Inc. 419 400 7 393 19,951 19,839 2,204 17,635

Select Portfolio Servicing, Inc. 6,236 3,611 1,463 2,148 191,762 177,268 104,975 72,293

Specialized Loan Servicing LLC 1,435 2,239 554 1,685 68,282 66,828 11,729 55,099

U.S. Bank National Association 1,627 2,004 143 1,861 135,865 134,178 44,941 89,237

Wells Fargo Bank, NA 7,286 7,063 1,114 5,949 1,465,908 1,453,425 430,338 1,023,087

Other Servicers7 - - - - 170,842 170,842 106,111 64,731

TOTAL 65,084 56,624 11,058 45,566 7,761,459 7,614,065 2,445,203 5,168,862

Activity in November 2014 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).