HAMP Application Activity by Servicer 1

As of December 2015

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 4,039 3,611 268 3,343 1,476,437 1,461,283 585,798 875,485

BankUnited 15 6 5 1 10,207 9,840 4,897 4,943

Bayview Loan Servicing, LLC 1,627 1,813 176 1,637 71,214 67,460 18,243 49,217

Carrington Mortgage Services, LLC 769 795 78 717 95,214 95,125 26,336 68,789

CCO Mortgage, a division of RBS Citizens NA 367 402 36 366 36,976 36,596 6,739 29,857

CIT Bank, NA6 151 167 25 142 387,223 386,979 103,437 283,542

CitiMortgage Inc 1,613 1,402 135 1,267 608,847 592,905 193,172 399,733

Ditech Financial LLC7 850 607 253 354 114,335 111,693 43,717 67,976

JPMorgan Chase Bank, NA 4,505 3,974 720 3,254 1,822,783 1,800,956 448,491 1,352,465

Nationstar Mortgage LLC 6,772 7,900 1,865 6,035 573,166 566,039 119,319 446,720

Navy Federal Credit Union 142 160 9 151 14,160 13,962 2,404 11,558

Ocwen Loan Servicing, LLC 12,074 10,580 3,027 7,553 1,565,802 1,518,026 473,407 1,044,619

ORNL Federal Credit Union 7 7 - 7 718 718 56 662

PennyMac Loan Services, LLC 97 112 33 79 23,249 23,056 6,439 16,617

PNC Bank NA8 389 386 44 342 50,065 49,939 28,846 21,093

Residential Credit Solutions, Inc. 381 456 27 429 41,344 41,079 4,944 36,135

Select Portfolio Servicing, Inc. 3,532 3,492 1,410 2,082 263,134 240,210 124,131 116,079

Specialized Loan Servicing LLC 2,171 2,647 460 2,187 101,412 97,924 17,703 80,221

U.S. Bank National Association 1,228 1,216 115 1,101 152,095 151,048 46,880 104,168

Wells Fargo Bank, NA 6,915 6,993 1,096 5,897 1,556,619 1,532,714 444,443 1,088,271

Other Servicers9 - - - - 170,842 170,842 106,111 64,731

TOTAL 47,644 46,726 9,782 36,944 9,135,842 8,968,394 2,805,513 6,162,881

Activity in December 2015 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not 

become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).