Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA6 9,467 9,702 1,486 8,216 1,339,498 1,328,588 583,781 744,807

BankUnited 47 29 24 5 9,537 9,338 4,584 4,754

Bayview Loan Servicing, LLC 910 1,056 328 728 29,223 27,809 9,712 18,097

Carrington Mortgage Services, LLC 1,353 1,405 290 1,115 67,709 66,477 22,425 44,052

CCO Mortgage, a division of RBS Citizens NA 417 478 49 429 25,649 25,085 5,741 19,344

CitiMortgage Inc 540 1,150 800 350 525,877 515,249 222,827 292,422

Green Tree Servicing LLC 3,735 3,559 2,475 1,084 84,372 81,500 32,053 49,447

JPMorgan Chase Bank, NA 10,656 9,504 1,316 8,188 1,512,920 1,501,364 436,026 1,065,338

Midland Mortgage Co. 2,769 2,250 186 2,064 100,696 98,077 7,770 90,307

Nationstar Mortgage LLC 9,011 14,567 2,560 12,007 370,821 341,898 74,325 267,573

Navy Federal Credit Union 236 236 40 196 9,950 9,495 1,841 7,654

Ocwen Loan Servicing, LLC 26,229 20,328 3,388 16,940 1,290,361 1,257,728 296,742 960,986

OneWest Bank 3,000 2,927 293 2,634 395,917 389,983 102,032 287,951

ORNL Federal Credit Union 17 17 2 15 502 502 51 451

PennyMac Loan Services, LLC 731 534 158 376 16,631 15,684 4,514 11,170

PNC Bank, National Association 9 12 1 11 636 583 29 554

PNC Mortgage7 462 456 51 405 36,214 36,119 27,170 8,949

Residential Credit Solutions, Inc. 396 452 55 397 15,945 15,608 1,811 13,797

Select Portfolio Servicing, Inc. 4,930 5,163 1,883 3,280 139,085 131,708 88,652 43,056

Specialized Loan Servicing LLC 903 1,002 391 611 44,078 41,444 6,517 34,927

U.S. Bank National Association 1,791 949 58 891 112,780 106,354 42,796 63,558

Wells Fargo Bank, NA 9,277 9,603 2,502 7,101 811,855 797,505 278,429 519,076

Other Servicers8 - - - - 170,842 170,842 106,111 64,731

TOTAL 86,886 85,379 18,336 67,043 7,111,098 6,968,940 2,355,939 4,613,001

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures include 

HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP Trial 

Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests approved and 

Trial Offers sent since program inception, or March 2009.

5

 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: "Number of 

requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010. 

Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

6 Bank of America, NA includes BAC Home Loans Servicing, LP. 

7 Formerly National City Bank.

8 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey 

questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be 

separately reviewed or validated by Treasury.

Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to August 

2012, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis.

From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that Requests 

Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received include 

all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance.

HAMP Application Activity by Servicer 1

As of October 2013

Activity in October 2013 Program-to-Date