Making Home Affordable

Program Performance Report Through August 2012

APPENDICES:

Participants in MHA Programs

SERVICER RESULTS:

First Lien Modification Activity 

First Lien, PRA, 2MP, and HAFA Activity

Outreach to 60+ Delinquent Homeowners

Average Delinquency at Trial Start

Conversion Rate

Time to Resolve Escalations

Disposition of Homeowners Not in 

HAMP

 17-18

Inside:

SUMMARY RESULTS:

Making Home Affordable Program Activity

First Lien Modification Activity

Activity for PRA, HAFA, Treasury FHA-HAMP 

and UP

Second Lien Modification Program (2MP)

First Lien Modification Characteristics 

/Waterfall of Eligible Borrowers

HAMP Activity by State

HAMP Activity by MSA/Homeowner 

Outreach/Modifications by Investor Type

 

2

3

4

5

6

7

8

 

9

10

11

12

13

14

15-16

Report Highlights

Nearly 1.3 Million Homeowner Assistance Actions Taken through 

Making Home Affordable

• More than 1 million homeowners have received a permanent modification through the 

Home Affordable Modification Program (HAMP). These homeowners have reduced their 

first lien mortgage payments by a median of approximately $539 each month – more than 

one-third of their median before-modification payment – saving a total estimated $15 

billion to date in monthly mortgage payments. 

• Nearly 94,000 second lien modifications have been completed through the Second Lien 

Modification Program (2MP), and over 71,000 homeowners have exited their homes 

through a short sale or deed-in-lieu of foreclosure with assistance from the Home 

Affordable Alternatives Program (HAFA).

• 87% of eligible homeowners entering a HAMP trial modification since June 1, 2010 have 

received a permanent modification with an average trial period of 3.5 months.

• Homeowners currently in HAMP permanent modifications with some form of principal 

reduction have been granted an estimated $7.2 billion in principal reduction. 81% of 

eligible non-GSE borrowers entering HAMP in August have received some form of principal 

reduction with their modification.

Inside: Additional Reporting on the Second Lien Modification Program 

(2MP)

• Homeowners in 2MP with an active permanent modification save a median of $159 per 

month on their second mortgage, resulting in a median total first and second lien payment 

reduction of 41%. Homeowners who receive a full extinguishment of their second lien 

receive a median total first and second lien payment reduction of 53%.

• Over 50% of homeowners in 2MP reside in three states – California (36%), Florida (9%) and 

New York (6%).

Note: Unless specified, this report reflects program activity for the Making Home Affordable Program and does not 

yet include activity relating to HAMP Tier 2. For information and quarterly updates about the Hardest Hit Fund, 

please visit the website for the Hardest Hit Fund or the TARP Monthly Report to Congress.
Making Home Affordable

Program Performance Report Through August 2012

Program Purpose

• Home Affordable Modification 

Program (HAMP)

Provides eligible borrowers the opportunity to lower 

their first lien mortgage payment to affordable and 

sustainable levels through a uniform loan 

modification process.

• Principal Reduction 

Alternative (PRA)

Provides principal forgiveness on eligible 

underwater loans that are modified under HAMP. 

• Second Lien Modification 

Program (2MP)

Provides modifications and extinguishments on 

second liens when there has been a first lien HAMP 

modification on the same property.

• Home Affordable Foreclosure 

Alternatives (HAFA)

Provides transition alternatives to foreclosure in the 

form of a short sale or deed-in-lieu of foreclosure.

• FHA-HAMP and RD-HAMP 

modification programs

Provides first lien modifications for distressed 

borrowers in loans guaranteed through the Federal 

Housing Administration and Rural Housing Service.

• Unemployment Program 

(UP)

Provides temporary forbearance of mortgage 

principal to enable unemployed borrowers to look for 

a new job without fear of foreclosure.

The Making Home Affordable Program was launched in March 2009 with the Home 

Affordable Modification Program (HAMP) which provides assistance to struggling 

homeowners by lowering monthly first lien mortgage payments to an affordable level. 

Additional programs were subsequently rolled out to expand the program reach.

Making Home Affordable Program Activity

2

Source: HAMP system of record for HAMP, 2MP, HAFA, FHA-HAMP, and RD-HAMP. UP participation is reported via servicer survey through July 31, 2012. 

1 Cumulative activity includes HAMP permanent modifications started, 2MP modifications started, HAFA transactions completed, FHA-HAMP and RD-HAMP permanent modifications started, and UP forbearance plans started. This does not include trial 

modifications that have cancelled or not yet converted to permanent modification and HAFA agreements started but not yet completed. 2 Due to a technological enhancement to the HAMP system of record, the HAFA Transactions Completed amount includes some agreements completed prior to August 2012 that servicers were previously unable to report. 

In total, the MHA program has completed nearly 1.3 million first and second lien permanent modifications, HAFA transactions, and UP forbearance plans.

Program-to-Date Reported Since 

Prior Period

HAMP Permanent 

Modifications Started 1,076,747 16,509

2MP Modifications 

Started 93,865 3,863

HAFA Transactions 

Completed 71,403 10,8312

FHA-HAMP and RD-HAMP 

Permanent Modifications 

Started

8,692 829

UP Forbearance Plans 

Started (through July 

2012) 

26,197 871

Cumulative MHA 

Activity1 1,276,904 32,903

0

10

20

30

40

50

60

0

200

400

600

800

1,000

1,200

1,400

July 2011

Aug

Sep

Oct

Nov

Dec

Jan 2012

Feb

Mar

Apr

May

June

July

Aug

Monthly MHA Activity (000s)

Cumulative MHA Activity (000s)

Cumulative (Left Axis)

Monthly (Right Axis)
Making Home Affordable: Summary Results

Program Performance Report Through August 2012

HAMP is designed to lower monthly mortgage payments to help struggling 

homeowners stay in their homes and prevent avoidable foreclosure. 

HAMP (First Lien) Modifications

Total

HAMP Eligibility 

(As of July 31, 2012)

Eligible Delinquent Loans1 2,202,251

Eligible Delinquent Borrowers2 734,620

Trial

Modifications

Trial Plan Offers Extended (Cumulative)3 2,230,248

All Trials Started 1,912,439

Trials Reported Since July 2012 Report4 14,582

Trial Modifications Cancelled Since June 1, 20105 58,323

Active Trials 64,863

Permanent 

Modifications

All Permanent Modifications Started 1,076,747

Permanent Modifications Reported Since 

July 2012 Report 16,509

Permanent Modifications Cancelled (Cumulative)6 245,086

Active Permanent Modifications 831,661

1 Estimated eligible 60+ day delinquent loans as reported by servicers as of July 31, 2012, include conventional loans: 

 in foreclosure and bankruptcy.

 with a current unpaid principal balance less than $729,750 on a one-unit property, $934,200 on a two-unit property, 

$1,129,250 on a three-unit property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination.

 originated on or before January 1, 2009.

Estimated eligible 60+ day delinquent loans exclude: 

 FHA and VA loans.

 loans that are current or less than 60 days delinquent, which may be eligible for HAMP if a borrower is in imminent 

default. 2 The estimated eligible 60+ day delinquent borrowers are those in HAMP-eligible loans, minus estimated exclusions of 

loans on vacant properties, loans with borrower debt-to-income ratio below 31%, loans that fail the NPV test, 

properties no longer owner-occupied, unemployed borrowers, manufactured housing loans with title/chattel issues 

that exclude them from HAMP, loans where the investor pooling and servicing agreements preclude modification, and 

trial and permanent modifications disqualified from HAMP. Exclusions for DTI and NPV results are estimated using 

market analytics. 3 As reported in the monthly servicer survey of large SPA servicers through August 31, 2012. This data reflects a change in 

reporting requirements; servicers are now required to report all HAMP Tier 1 and 2 trial offers extended, including 

multiple offers made on a loan. Previously, servicers reported only one trial offer per loan. Some servicers have begun 

to include trial plans offered under the HAMP Tier 2 eligibility requirements. 4 Servicers may enter new trial modifications into the HAMP system of record at anytime. 5 770,829 cumulative including 712,506 that had trial start dates prior to June 1, 2010 when Treasury implemented a 

verified income requirement. 6 A permanent modification is canceled when the borrower has missed three consecutive monthly payments. Includes 

6,457 loans paid off. Note: Unless specified, exhibits in this report refer to HAMP first lien modification activity. 

3

HAMP (First Lien) Trials Started

1,576

1,609

1,636

1,662

1,685

1,706

1,728

1,745

1,763

1,781

1,797

1,814

1,835

1,852

1,870

1,887 1,900 1,912

0

50

100

1,400

1,500

1,600

1,700

1,800

1,900

2,000

Mar

2011

Apr May June July Aug Sep Oct Nov Dec Jan

2012

Feb Mar Apr May June July Aug

New Trials Started (000s)

All Trials Started (000s)

Cumulative Trial Starts (Left Axis)

Monthly Trial Starts (Right Axis)

Source: HAMP system of record. Servicers may enter new trial modifications into the HAMP system of record at any 

time. For example, 14,582 trials have entered the HAMP system of record since the prior report; 12,030 were trials 

with a first payment recorded in August 2012. 

HAMP Permanent Modifications Started (Cumulative)

670 699 731 763 791

817

857 883 910 933 951 974 994 1,009 1,026 1,043

1,060 1,077

400

500

600

700

800

900

1,000

1,100

1,200

Mar

2011

Apr May June July Aug Sep Oct Nov Dec Jan

2012

Feb Mar Apr May June July Aug

All Permanent Modifications Started (000s)

Source: HAMP system of record. 
Making Home Affordable: Summary Results

Program Performance Report Through August 2012

4

The Treasury MHA Unemployment Program (UP) provides a temporary forbearance to 

homeowners who are unemployed. Under Treasury guidelines, unemployed 

homeowners must be considered for a minimum of 12 months’ forbearance. 

All UP Forbearance Plans Started (through July 2012) 26,197

UP Forbearance Plans With Some Payment Required 22,600

UP Forbearance Plans With No Payment Required 3,597

Unemployment Program (UP) Activity

Note: Data is as reported by servicers via survey for UP participation through July 31, 2012. 

See Appendix A2 for servicer participants in additional Making Home Affordable programs. 

The Treasury FHA-HAMP Program provides assistance to eligible homeowners with 

FHA-insured mortgages.

All Treasury FHA-HAMP Trial Modifications Started 14,562

All Treasury FHA-HAMP Permanent Modifications Started 8,681

Treasury FHA-HAMP Modification Activity

The Home Affordable Foreclosure Alternatives Program (HAFA) offers incentives for 

homeowners looking to exit their homes through a short sale or deed-in-lieu of 

foreclosure. HAFA has established important homeowner protections and an industry 

standard for streamlined transactions. In 20% of HAFA agreements started, the 

homeowner began a HAMP trial modification but later requested a HAFA agreement or 

was disqualified from HAMP. 

All HAFA Agreements Started1 97,189

HAFA Agreements Active 11,616

HAFA Transactions Completed1 71,403

Completed Transactions – Short Sale 69,615

Completed Transactions – Deed-in-Lieu 1,788

Home Affordable Foreclosure Alternatives (HAFA) Activity

1 Servicer agreement with homeowner for terms of potential short sale, which lasts at least 120 days; or agreement for a 

deed-in-lieu transaction. A short sale requires a third-party purchaser and cooperation of junior lienholders and mortgage 

insurers to complete the transaction. All HAFA Agreements Started include HAFA Agreements Active, HAFA 

Transactions Completed, and HAFA Transactions Canceled. Due to a technological enhancement to the HAMP system 

of record, the HAFA Agreements Started and Completed amounts include some agreements started and completed prior 

to August 2012 that servicers were previously unable to report. 

HAMP Principal Reduction Activity

Servicers of non-GSE loans are required to evaluate the benefit of principal reduction under 

the HAMP Principal Reduction Alternative (PRA) for mortgages with a loan-to-value (LTV) 

ratio greater than 115% when evaluating a homeowner for a HAMP first lien modification. 

While servicers are required to evaluate homeowners for principal reduction, they are not 

required to reduce principal as part of the modification. The MHA Program allows servicers 

to provide principal reduction on HAMP modifications in two ways: 

•Under HAMP PRA, principal is reduced to lower the LTV, the investor is eligible to 

receive an incentive on the amount of principal reduced, and the reduction vests over a 

3-year period.

•Servicers can also offer principal reduction to homeowners on a HAMP modification 

outside the requirements of HAMP PRA. If they do, the investor receives no incentive 

payment for the principal reduction and the principal reduction can be recognized 

immediately. 

The terms of the $25 billion settlement of mortgage servicing deficiencies between the five 

largest mortgage servicers, the Federal government, and 49 state attorneys general, have 

recently caused servicers to increase use of non-PRA principal reductions. Of all non-GSE 

loans eligible1 for principal reduction that started a trial in August 2012, 81% included a 

principal reduction feature, including 63% through the HAMP PRA program. 

1 Eligible loans include those receiving evaluation under HAMP PRA guidelines plus loans that did not require an evaluation 

but received principal reduction on their modification. 2 Includes some modifications with additional principal reduction outside of HAMP PRA. 3 Under HAMP PRA, principal reduction vests over a 3 year period. The amounts noted reflect the entire amount that may 

be forgiven.

4 Principal reduction amount as a percentage of before-modification UPB, excluding capitalization.

HAMP 

Modifications 

with Principal 

Reduction Under 

PRA2

Other HAMP 

Modifications 

with Principal 

Reduction 

Outside of PRA

Total HAMP 

Modifications 

with Principal 

Reduction

All Trial Modifications Started 96,859 30,875 127,734

Trials Reported Since July 2012 

Report 4,082 1,566 5,648

Active Trial Modifications 14,892 4,226 19,118

All Permanent Modifications Started 74,585 23,681 98,266

Permanent Modifications Reported 

Since July 2012 Report 3,463 1,607 5,070

Active Permanent Modifications 66,665 20,745 87,410

Median Principal Amount Reduced 

for Active Permanent Modifications3 $70,855 $53,290 $64,534 

Median Principal Amount Reduced 

for Active Permanent Modifications 

(%)4

31.6% 18.0% 27.3%

Total Outstanding Principal Balance 

Reduced on Active Permanent 

Modifications 3

$5,939,659,461 $1,263,031,358 $7,202,690,818 
Making Home Affordable: Summary Results

Program Performance Report Through August 2012

The Second Lien Modification Program (2MP) provides assistance to homeowners in a first lien permanent modification who have an eligible second lien with a participating HAMP servicer. This 

assistance can result in a modification of the second lien or a full or partial extinguishment of the second lien. 2MP requires that a participating servicer offer a second lien modification if that borrower 

also has a permanent and active first lien HAMP modification, and that the second lien has an unpaid balance of $5,000 or more and a pre-modification scheduled monthly payment of at least $100.

Borrowers with an active 1MP permanent modification who have also received a 2MP 

modification realize a higher monthly payment reduction on their first lien compared to the 

overall population of 1MP borrowers as the median first lien unpaid principal balance is 

higher. Borrowers with an active 2MP modification, including those with a partial 

extinguishment of their second lien, save a median $775, or 41% of their combined total first 

and second lien mortgage payment. Those who received a full extinguishment of their second 

lien have reduced their total monthly mortgage payment by a median amount of $1,052, or 

53%.

6 10

22 27 31 38 42 50 54 58 61 65 71 75 79 82 85 88 90 93 94

0

5

10

15

20

0

20

40

60

80

100

New Modifications Started (000s)

All Modifications Started (000s)

5

Second Lien Modification Program (2MP)

Modification Characteristics

All Second Lien Modifications Started (Cumulative)1 93,865 

Second Lien Modifications Involving Full Lien Extinguishments 22,009

Second Lien Modifications Disqualified2 4,883

Active Second Lien Modifications3 66,973

1 Includes second lien modifications reported into HAMP system of record through the end of cycle for August 

2012 data, though the effective date may occur in September. Number of modifications is net of cancellations, 

which are primarily due to servicer data corrections. 2 Includes 414 loans paid off. 3 Includes 3,780 loans in active non-payment status whereby the 1MP has disqualified from HAMP. As a result, 

the servicer is no longer required to report payment activity on the 2MP modification 

4 Only six of the nine largest SPA servicers participate in 2MP. See Appendix A for servicer participants in 2MP 

and other programs.

5 Data is as reported by servicers via survey as of August 31, 2012.

2MP Activity

2MP Participating Servicer Name4 Eligible 2nd Liens5

2MP Modifications 

Started

Bank of America, N.A. 41,218 31,059

CitiMortgage, Inc. 16,954 11,673

GMAC Mortgage, LLC 5,276 4,515

JPMorgan Chase Bank, N.A. 31,531 25,968

OneWest Bank 3,929 2,966

Wells Fargo Bank, N.A. 17,190 13,872

Other Servicers 6,429 3,812

Total 122,527 93,865

• Based on survey data as reported by servicers through August 31, 2012, 77% of eligible second liens 

have received a 2MP modification, with many of the remaining second liens either still in the evaluation 

process by the servicers, awaiting homeowner response to the 2MP offer, or awaiting conversion of the 

first lien HAMP trial to permanent modification.

• Important factors affecting the size of the population of second liens eligible for 2MP modifications 

include:

 Servicer participation in 2MP is voluntary; current 2MP servicers represent approximately 71% 

of the homeowners with active, permanent HAMP first lien modifications4.

 Under 2MP, participating servicers are notified when a match is found between one of their 

second liens and a HAMP first lien modification. Survey data indicates that approximately 

336,000 HAMP modifications have been matched with a second lien5. Of these matched 

second liens, approximately 64% are found to be ineligible for a 2MP modification. The most 

common reasons for ineligibility are:

• Cancellation or failure of a trial or permanent first lien HAMP modification,

• Extinguishment of the second lien prior to evaluation for 2MP,

• Failure of a 2MP trial modification, and

• Some homeowners with eligible second liens decline to participate in 2MP.

Median Amount of Full Extinguishment $62,139 

Median Amount of Partial Extinguishment for Active 2MP 

Modifications $9,047 

Median Payment Reduction for Active Modifications $159 

Top three States by Activity, Percent of Total 2MP Modifications Started:

• California 36%

• Florida 9%

• New York 6%

Estimated Eligible 2nd Liens

Cumulative 2MP Modification Starts (Left Axis)1

Monthly 2MP Modification Starts (Right Axis)1
Making Home Affordable: Summary Results

Program Performance Report Through August 2012

• The primary hardship reasons for homeowners in active permanent modifications 

are:

• 67.5% experienced loss of income (curtailment of income or unemployment)

• 11.1% reported excessive obligation

• 3.4% reported an illness of the principal borrower

Homeowner Benefits and First Lien Modification Characteristics

Loan Characteristic Before Modification After Modification Median Decrease

Front-End Debt-to-Income Ratio1 45.4% 31.0% -14.7 pct pts

Back-End Debt-to-Income Ratio2 71.7% 53.6% -15.0 pct pts

Median Monthly Housing Payment3 $1,425.55 $817.09 -$539.40

1 Ratio of housing expenses (principal, interest, taxes, insurance and homeowners association and/or condo fees) to monthly 

gross income. 

2 Ratio of total monthly debt payments (including mortgage principal and interest, taxes, insurance, homeowners association 

and/or condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and investment property 

payments) to monthly gross income. Borrowers who have a back-end debt-to-income ratio of greater than 55% are required 

to seek housing counseling under program guidelines.

3 Principal and interest payment. 

Select Median Characteristics of Active Permanent Modifications

• Of trial modifications started, 80% of homeowners were at least 60 days 

delinquent at trial start. The rest were up to 59 days delinquent or current and 

in imminent default. 

6

• Aggregate payment savings to homeowners who received HAMP first 

lien permanent modifications are estimated to total approximately 

$15.0 billion, program to date, compared with unmodified mortgage 

obligations.

• The median monthly savings for borrowers in active permanent first lien 

modifications is $539.40 or 38% of the median monthly payment before 

modification. 

• Active permanent modifications feature the following modification steps:

• 97.3% feature interest rate reductions

• 60.4% offer term extension

• 31.6% include principal forbearance

Waterfall of Estimated Eligible Homeowners

For the First Lien Modification Program

Not all 60+ day delinquent loans are currently eligible for HAMP. Other characteristics 

may preclude homeowner eligibility. Based on the estimates, of the 4.1 million 

homeowners who are currently 60+ days delinquent, about 700,000 homeowners are 

eligible for HAMP. As this represents a point-in-time snapshot of the delinquency 

population and estimated HAMP eligibility, we expect that as homeowners become 

seriously delinquent between now and the end of 2013, some of those homeowners 

will also be eligible for HAMP.

3.7

3.0

2.6

2.2

2.2

1.5 1.3

0.7

0.7

4.1

0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

Loans (Millions)

HAMP-Eligible 

60+ Day 

Delinquent 

Loans (GSE and 

SPA Servicers)

HAMP 

Estimated 

Eligible 60+ 

Day 

Delinquent 

Borrowers

1st Lien, Less: Non- Less: Less: Non- Less: Jumbo HAMP- Less: DTI Less: Less: Estimated

60+ Days Participating FHA or Owner- Non- Eligible Less Than Negative Vacant HAMPDelinquent HAMP VA Occupied at Conforming Loans 31% NPV Properties Eligible

 Servicer Origination Loans and And Other Borrowers

 Loans Exclusions**

 Originated

After 1/1/2009

** Other exclusions include: no longer owner-occupied; unemployed borrowers; investor’s pooling and 

servicing agreement precludes modification; manufactured housing loans with titling/chattel issues that 

exclude them from HAMP; and trial and permanent modifications disqualified from HAMP.

Note: Chart refers only to loans eligible for the Tier 1 first lien modification program.

Sources: Fannie Mae; monthly survey of participating servicers for July 31, 2012. Total 60+ day 

delinquency figure derived from 2nd Quarter 2012 MBA National Delinquency Survey. Excluded loans are 

as reported by large servicers by survey who have signed a servicer participation agreement for HAMP.
Making Home Affordable: Summary Results

Program Performance Report Through August 2012

7

Note: Includes active trial and permanent 

modifications from the official HAMP system of 

record.

Source: 2nd Quarter 2012 

National Delinquency 

Survey, Mortgage 

Bankers Association.

State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity

AK 40 366 406 0.0% MT 72 951 1,023 0.1%

AL 383 4,549 4,932 0.6% NC 1,238 14,764 16,002 1.8%

AR 142 1,774 1,916 0.2% ND 6 123 129 0.0%

AZ 1,640 33,869 35,509 4.0% NE 111 1,103 1,214 0.1%

CA 14,822 212,769 227,591 25.4% NH 310 3,679 3,989 0.4%

CO 841 11,635 12,476 1.4% NJ 2,500 26,693 29,193 3.3%

CT 976 10,471 11,447 1.3% NM 283 2,708 2,991 0.3%

DC 119 1,445 1,564 0.2% NV 1,097 19,222 20,319 2.3%

DE 196 2,427 2,623 0.3% NY 4,523 40,725 45,248 5.0%

FL 8,232 100,435 108,667 12.1% OH 1,507 17,348 18,855 2.1%

GA 2,322 29,931 32,253 3.6% OK 183 1,905 2,088 0.2%

HI 302 3,155 3,457 0.4% OR 758 9,134 9,892 1.1%

IA 145 1,979 2,124 0.2% PA 1,548 16,703 18,251 2.0%

ID 211 3,175 3,386 0.4% RI 281 4,059 4,340 0.5%

IL 3,332 43,459 46,791 5.2% SC 617 7,522 8,139 0.9%

IN 639 7,683 8,322 0.9% SD 22 292 314 0.0%

KS 171 1,920 2,091 0.2% TN 759 8,270 9,029 1.0%

KY 270 2,988 3,258 0.4% TX 2,043 22,094 24,137 2.7%

LA 427 4,567 4,994 0.6% UT 390 7,659 8,049 0.9%

MA 1,810 19,880 21,690 2.4% VA 1,473 19,652 21,125 2.4%

MD 2,022 26,277 28,299 3.2% VT 66 696 762 0.1%

ME 224 2,275 2,499 0.3% WA 1,483 17,208 18,691 2.1%

MI 1,558 25,531 27,089 3.0% WI 673 7,788 8,461 0.9%

MN 846 13,291 14,137 1.6% WV 92 1,097 1,189 0.1%

MO 732 8,104 8,836 1.0% WY 29 400 429 0.0%

MS 211 2,886 3,097 0.3% Other2 186 3,025 3,211 0.4%

1 Total reflects active trials and active permanent modifications.

2 Includes Guam, Puerto Rico and the U.S. Virgin Islands.

60+ Day Delinquency Rate

 

 5.0% and lower 10.01% - 15.0% 20.01% 

 5.01% - 10.0% 15.01% - 20.0% and higher

HAMP Modifications

 5,000 and lower 20,001 – 35,000

 5,001 – 10,000 35,001 and higher

 10,001 – 20,000 

HAMP Activity by State Modification Activity by State

Mortgage Delinquency Rates by State
Making Home Affordable: Summary Results

Program Performance Report Through August 2012

Homeowner Outreach Events Hosted Nationally by Treasury and Partners 

(cumulative) 76

Homeowners Attending Treasury-Sponsored Events (cumulative) 68,825

Servicer Solicitation of Borrowers (cumulative)1 8,640,390

Page views on MakingHomeAffordable.gov

(August 2012) 2,262,507

Page views on MakingHomeAffordable.gov (cumulative) 155,934,483

1 Source: Survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from 

borrowers 60+ days delinquent, regardless of eligibility for a HAMP modification.

Program to 

Date August

Total Number of Calls Taken at 

1-888-995-HOPE 3,330,696 71,177

Borrowers Referred for Free Housing Counseling 

Assistance Through the Homeowner’s HOPETM Hotline 1,601,398 37,589

Selected Homeowner Outreach Measures

Homeowner’s HOPETM Hotline Volume

Source: Homeowner’s HOPETM Hotline. Numbers reflect calls that resulted in customer records.

A complete list of HAMP activity for all metropolitan areas is available at

http://www.treasury.gov/initiatives/financial-stability/results/MHA-Reports/ 8

Metropolitan Statistical Area

Active

Trials

Permanent

Modifications

Total MSA 

HAMP 

Activity

% of U.S. 

HAMP 

Activity

Los Angeles-Long Beach-Santa Ana, 

CA 5,041 66,612 71,653 8.0%

New York-Northern New JerseyLong Island, NY-NJ-PA 5,623 54,374 59,997 6.7%

Miami-Fort Lauderdale-Pompano 

Beach, FL 3,759 43,491 47,250 5.3%

Chicago-Joliet-Naperville, IL-IN-WI 

MSA 3,193 42,208 45,401 5.1%

Riverside-San Bernardino-Ontario, 

CA 2,509 42,375 44,884 5.0%

Washington-Arlington-Alexandria, 

DC-VA-MD-WV 1,917 27,975 29,892 3.3%

Phoenix-Mesa-Glendale, AZ 1,175 27,129 28,304 3.2%

Atlanta-Sandy Springs-Marietta, GA 1,838 24,198 26,036 2.9%

San Francisco-Oakland-Fremont, CA 1,471 18,437 19,908 2.2%

Las Vegas-Paradise, NV 899 15,785 16,684 1.9%

San Diego-Carlsbad-San Marcos, CA 1,039 15,551 16,590 1.9%

Detroit-Warren-Livonia, MI 950 15,464 16,414 1.8%

Orlando-Kissimmee-Sanford, FL 1,046 14,964 16,010 1.8%

Boston-Cambridge-Quincy, MA-NH 1,247 14,336 15,583 1.7%

Sacramento-Arden-Arcade-Roseville, 

CA 942 14,133 15,075 1.7%

15 Metropolitan Areas With Highest HAMP Activity

Note: Total reflects active trials and active permanent modifications.

Servicer GSE Private Portfolio

Total Active 

Modifications

Bank of America, NA 70,065 61,301 10,902 142,268

CitiMortgage, Inc. 32,787 5,575 17,058 55,420

GMAC Mortgage, LLC 25,564 6,224 12,827 44,615

Homeward Residential 1,556 27,556 0 29,112

JPMorgan Chase , NA 69,853 55,317 26,346 151,516

Ocwen Loan Servicing, LLC 13,647 59,492 1,558 74,697

OneWest Bank 15,787 17,998 2,986 36,771

Select Portfolio Servicing 520 17,003 2,916 20,439

Wells Fargo Bank, NA 56,424 18,690 52,589 127,703

Other HAMP Servicers 170,560 26,107 17,316 213,983

Total 456,763 295,263 144,498 896,524

Modifications by Investor Type (Large Servicers)

Note: Figures reflect active trials and active permanent modifications.
Making Home Affordable: Servicer Results

Program Performance Report Through August 2012

As of 

July 31, 2012 Cumulative As of August 31, 2012

Servicer 

Estimated 

Eligible 60+ Day 

Delinquent

Borrowers1 

Trial Plan 

Offers 

Extended2 

All HAMP 

Trials 

Started3

All HAMP 

Permanent 

Modifications

Started3

Active Trial 

Modifications3

Active Trial 

Modifications 

Lasting 6 Months 

or Longer4

Active 

Permanent 

Modifications3

Bank of America, N.A. 135,195 548,134 369,994 174,701 14,061 5,243 128,207

CitiMortgage, Inc. 49,443 211,015 140,237 65,229 3,387 915 52,033

GMAC Mortgage, LLC 24,552 109,331 73,564 56,080 2,215 100 42,400

Homeward Residential 26,332 53,230 43,866 36,460 1,821 158 27,291

JPMorgan Chase Bank, N.A. 88,500 405,535 322,201 178,306 11,171 840 140,345

Ocwen Loan Servicing, LLC 68,103 104,087 151,653 94,362 7,568 1,140 67,129

OneWest Bank 19,857 95,892 64,210 41,422 2,488 115 34,283

Select Portfolio Servicing 11,029 73,614 46,868 26,826 885 23 19,554

Wells Fargo Bank, N.A. 89,847 352,980 273,924 145,444 11,209 1,115 116,494

Other Servicers 221,762 276,430 425,922 257,917 10,058 1,263 203,925

Total 734,620 2,230,248 1,912,439 1,076,747 64,863 10,912 831,661

HAMP Modification Activity by Servicer

9

1 Estimated eligible 60+ day delinquent borrowers based on survey 

information as submitted by servicers as of July 31, 2012, include those in 

conventional loans: 

 in foreclosure and bankruptcy.

 with a current unpaid principal balance less than $729,750 on a oneunit property, $934,200 on a two-unit property, $1,129,250 on a threeunit property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination.

 originated on or before January 1, 2009.

Estimated eligible 60+ day delinquent borrowers exclude: 

 those in FHA and VA loans.

 those in loans that are current or less than 60 days delinquent, which 

may be eligible for HAMP if a borrower is in imminent default.

 those borrowers with debt-to-income ratios less than 31% or a 

negative NPV test.

 owners of vacant properties or properties otherwise excluded.

 HAMP Trials and Permanent Modifications disqualified from HAMP.

 unemployed borrowers.

Exclusions for DTI and NPV are estimated using market analytics. 2 As reported in the monthly servicer survey of large SPA servicers through 

August 31, 2012 . Servicers began accepting HAMP Tier 2 modification 

requests as of June 1, 2012 and some servicers have begun to include 

trial plans offered under the HAMP Tier 2 eligibility requirements. 

Beginning in August 2012, this data reflects a change in reporting 

requirements; servicers are required to report all trial offers extended, 

including multiple offers made on a loan. Previously, servicers reported 

only one trial offer per loan. 3 As reported into the HAMP system of record by servicers. Excludes FHAHAMP modifications. Subject to adjustment based on servicer 

reconciliation of historic loan files. Totals reflect impact of servicing 

transfers. Servicers may enter new trial modifications into the HAMP 

system of record at any time. 4 These figures include trial modifications that have been converted to 

permanent modifications or cancelled by the servicer, but not reported 

as such to the HAMP system of record.

See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 
Making Home Affordable: Servicer Results

Program Performance Report Through August 2012

10

Making Home Affordable Programs by Servicer1

1 MHA Program Effective Dates:

 HAMP First Lien: April 6, 2009

 PRA: October 1, 2010

 2MP: August 13, 2009

 HAFA: April 5, 2010

2 While both GSE and non-GSE loans are eligible for HAMP, at the present time due to 

GSE policy, servicers can only offer PRA on non-GSE modifications under HAMP. 

Servicer volume can vary based on the investor composition of the servicer’s portfolio 

and respective policy with regards to PRA. See page 8 for additional servicer detail on 

HAMP activity by investor type.

3 As reported into the HAMP system of record by servicers. Excludes FHA-HAMP 

modifications. Subject to adjustment based on servicer reconciliation of historic loan 

files. Totals reflect impact of servicing transfers. Servicers may enter new trial 

modifications into the HAMP system of record at any time.

4 Number of second lien modifications started is net of cancellations, which are primarily 

due to servicer data corrections.

5 Servicer agreement with homeowner for terms of potential short sale, which lasts at 

least 120 days; or agreement for a deed-in-lieu transaction. A short sale requires a thirdparty purchaser and cooperation of junior lienholders and mortgage insurers to 

complete the transaction. 

N/A – Servicer does not participate in the program.

HAMP First Lien Modifications Principal Reduction Alternative 

(PRA)2

Second Lien 

Modification 

(2MP)

Home Affordable Foreclosure 

Alternatives (HAFA)

Servicer Trials

Started3

Permanent 

Modifications 

Started3

Trials 

Started3

Permanent 

Modifications 

Started3

Second Lien 

Modifications 

Started4

Agreements 

Started5

Agreements 

Completed

Bank of America, N.A. 369,994 174,701 15,862 12,906 31,059 24,198 23,128

CitiMortgage, Inc. 140,237 65,229 2,328 1,828 11,673 670 449

GMAC Mortgage, LLC 73,564 56,080 2,525 1,725 4,515 3,821 2,694

Homeward Residential 43,866 36,460 0 0 N/A 1,167 584

JPMorgan Chase Bank, N.A. 322,201 178,306 23,498 18,111 25,968 35,520 23,987

Ocwen Loan Servicing, LLC 151,653 94,362 24,410 17,137 N/A 2,864 1,355

OneWest Bank 64,210 41,422 5,658 4,566 2,966 3,704 1,974

Select Portfolio Servicing 46,868 26,826 194 164 N/A 2,917 2,262

Wells Fargo Bank, N.A. 273,924 145,444 19,685 15,865 13,872 16,585 10,403

Other Servicers 425,922 257,917 2,699 2,283 3,812 5,743 4,567

Total 1,912,439 1,076,747 96,859 74,585 93,865 97,189 71,403

See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 
Making Home Affordable: Servicer Results

Program Performance Report Through August 2012

11

1 Homeowners with HAMP eligible loans, which include conventional loans that were originated on or before Jan. 1, 2009; excludes loans with current unpaid principal balances greater than current conforming loan limits, FHA and VA loans, loans 

where investor pooling and servicing agreements preclude modification, and manufactured housing loans with title/chattel issues that exclude them from HAMP. Treasury has expanded HAMP's eligibility criteria to include a "Tier 2" evaluation 

designed to provide help for borrowers with a financial hardship whose debt-to-income ratio is below 31 percent, who have properties occupied by a tenant or who have vacant properties that the borrower intends to rent. Servicers began 

accepting HAMP Tier 2 modification requests as of 6/1/2012 and some servicers have begun to include HAMP Tier 2 eligible loans in the outreach survey data shown here. 2 Right Party Contact (RPC) is achieved when a servicer has successfully communicated directly with the homeowner obligated under the mortgage about resolution of their delinquency in accordance with program guidelines. The RPC ratio reflects 

the share of homeowners with which the servicer has established RPC as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. 3 HAMP evaluations complete ratio reflects the share of homeowners who have been evaluated for HAMP as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. Evaluated homeowners 

include those offered a trial plan, those that are denied or did not accept a trial plan and homeowners that failed to submit a complete HAMP evaluation package by program-specified timelines.

Source: Survey of 9 largest participating servicers as of July 31, 2012.

11

Servicer Outreach to 60+ Day Delinquent Homeowners: Cumulative Servicer Results, August 2011 – July 2012

Per program guidance, servicers are directed to establish Right Party Contact (RPC) with homeowners of delinquent HAMP eligible 

loans1 and then evaluate the homeowners' eligibility for HAMP. There is a range of performance results across top program servicers 

with respect to making RPC and completing the evaluations.

73% 72%

87% 90%

76%

70% 75%

59%

69%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Bank of America CitiMortgage GMAC Homeward

Residential

JPMorgan Chase Ocwen OneWest SPS Wells Fargo

Right Party Contact Ratio2 HAMP Evaluations Complete Ratio3

92% 93%

88%

97%

89%

79%

95%

90%

71%
Making Home Affordable: Servicer Results

Program Performance Report Through August 2012

Average Homeowner Delinquency at Trial Start1

1 For all permanent modifications started, the average number of days delinquent as of the trial plan start date. Delinquency is calculated as the number of days between the 

homeowner's last paid installment before the trial plan and the first payment due date of the trial plan.

0

50

100

150

200

250

300

Bank of America CitiMortgage GMAC Homeward

Residential

JPMorgan Chase Ocwen OneWest SPS Wells Fargo

Days

12

Servicers are instructed to follow a series of steps in order to evaluate homeowners for HAMP, including:

• Identifying and soliciting the homeowners in the early stages of delinquency; 

• Making reasonable efforts to establish right party contact with the homeowners; 

• Gathering required documentation once contact is established in order to evaluate the homeowners for a HAMP trial; and, 

• Communicating decisions to the homeowners.

Effective 10/1/11, a new servicer compensation structure exists to encourage servicers to work with struggling homeowners in the early stages of delinquency with the 

highest incentives paid for permanent modifications completed when the homeowner is 120 days delinquent or less at the trial start.

Maximum servicer incentive is paid for 

converting a permanent modification 

that was 120 days delinquent or less at 

trial start.
Making Home Affordable: Servicer Results

Program Performance Report Through August 2012

83% 85% 85%

90% 88%

81%

90% 89% 89%

0%

20%

40%

60%

80%

100%

Bank of America CitiMortgage GMAC Homeward

Residential

JPMorgan Chase Ocwen OneWest SPS Wells Fargo

Conversion Rate

Conversion Rate1

13

Average Of Eligible Trials Started On/After 6/1/10

87% Converted to Permanent Modification

4% Pending Processing or Decision

Per program guidelines, effective June 1, 2010, all trials must be started using verified income documentation. Of eligible trials started on or after June 1, 2010, 

87% have converted to permanent modification with an average trial length of 3.5 months. Prior to June 1, 2010, some servicers initiated trials using stated income 

information. Of trials started prior to June 1, 2010, 44% have converted to permanent modification. 

1 Chart depicts conversion rates as measured against trials eligible to convert – those three months in trial, or four months if the borrower was at risk of imminent default at trial 

modification start. Permanent modifications transferred among servicers are credited to the originating servicer. Trial modifications transferred are reflected in the current servicer’s 

population.
Making Home Affordable: Servicer Results

Program Performance Report Through August 2012

0

5

10

15

20

25

30

35

40

45

50

Bank of America CitiMortgage GMAC Homeward

Residential

JPMorgan Chase Ocwen OneWest SPS Wells Fargo

Days

Q4 2011 Q1 2012 Q2 2012 Current Quarter

14

1 Non-GSE escalations only; excludes cases escalated to the MHA Support Centers but not yet escalated to servicers. Average resolution time calculation excludes cases referred to servicers prior to February 1, 2011, 'Investor denial' cases referred to 

servicers between February 1, 2011 and November 1, 2011, cases involving bankruptcy, and cases that did not require servicer actions. 2 Target of 30 calendar days includes an estimated 5 days of processing by MHA Support Centers.

3 Resolved cases include all escalations resolved on or after February 1, 2011 through August 31, 2012 and exclude those that did not require servicer actions.

Source: MHA Support Centers. 

Servicer Time to Resolve Non-GSE Escalations: Average Resolution Time by Quarter in Which Escalations were Resolved1

Servicers are required to resolve borrower inquiries and disputes that are escalated by the MHA Support Centers. Escalated cases include allegations 

that the servicer did not properly assess the homeowner according to program guidelines, inappropriately denied the homeowner for applicable 

MHA program(s), or initiated or continued inappropriate foreclosure actions. Effective February 1, 2011, the servicers are directed to review and 

resolve non-GSE escalated cases within 30 calendar days from receipt of the case by the escalating party. In the last two quarters, most of the nine 

largest servicers’ non-GSE resolved cases have an average resolution time below the 30 day target.

Target: 30 Calendar Days2

Bank of 

America CitiMortgage GMAC Homeward Residential

JPMorgan 

Chase Ocwen OneWest SPS Wells Fargo 

Resolved Cases3

GSE Cases 6,452 915 374 40 2,040 207 499 7 1,572

Non-GSE Cases 7,633 647 565 1,067 3,256 1,699 677 252 3,010

Total 14,085 1,562 939 1,107 5,296 1,906 1,176 259 4,582

Active Cases Total 271 44 26 28 120 27 15 3 272
Making Home Affordable: Servicer Results

Program Performance Report Through August 2012

Disposition Path 

Homeowners in Canceled HAMP Trial Modifications

Survey Data Through July 2012 (Largest Servicers)

Status of Homeowners Whose HAMP Trial Modification Was Canceled:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy 

in Process

Borrower

Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-inLieuForeclosure 

Starts

Foreclosure

Completions

Total

(As of July

2012)

Bank of America, N.A. 7,294 6,017 15,683 67,171 1,570 6,201 22,155 19,835 30,318 176,244

CitiMortgage Inc. 404 6,362 7,915 27,528 1,946 3,068 6,071 4,871 11,014 69,179

GMAC Mortgage, LLC 334 313 1,136 6,954 3 668 1,396 1,662 2,359 14,825

Homeward Residential 207 115 435 2,674 38 559 435 691 182 5,336

JPMorgan Chase Bank, 

N.A. 4,280 3,590 21,708 40,774 1,294 2,118 14,481 14,441 13,562 116,248

Ocwen Loan Services, LLC 2,365 1,981 4,006 21,229 2,262 456 861 6,831 3,253 43,244

OneWest Bank 173 241 495 12,091 43 108 1,260 1,512 4,345 20,268

Select Portfolio Servicing 821 272 1,162 5,656 204 530 1,426 945 4,160 15,176

Wells Fargo Bank, N.A. 956 4,604 9,643 42,201 630 7,594 8,178 16,549 25,946 116,301

TOTAL 

(These Largest

Servicers)

16,834 23,495 62,183 226,278 7,990 21,302 56,263 67,337 95,139 576,821

2.9% 4.1% 10.8% 39.2% 1.4% 3.7% 9.8% 11.7% 16.5% 100%

Note: Data is as reported by servicers for actions completed through July 31, 2012. Survey data is not subject to the same data quality checks as data uploaded into the 

HAMP system of record. 1 Trial loans that have been canceled, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios. 

The most common causes of 

trial cancellations from all 

servicers are:

• Insufficient documentation

• Trial plan payment default 

• Ineligible borrower: 

first lien housing expense is 

already below 31% of 

household income

15 See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 
Making Home Affordable: Servicer Results

Program Performance Report Through August 2012

Disposition Path 

Homeowners Not Accepted for HAMP Trial Modifications

Survey Data Through July 2012 (Largest Servicers)

Status of Homeowners Not Accepted for a HAMP Trial Modification:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy 

in Process

Borrower

Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-inLieuForeclosure 

Starts

Foreclosure

Completions

Total

(As of July 

2012)

Bank of America, N.A. 25,122 15,701 93,994 163,834 9,284 18,926 49,468 54,872 57,814 489,015

CitiMortgage Inc. 1,678 16,237 32,590 61,597 8,321 5,627 20,509 16,746 22,702 186,007

GMAC Mortgage, LLC 7,139 4,523 40,653 50,489 553 9,640 13,636 15,793 17,827 160,253

Homeward Residential 2,530 1,918 15,283 45,050 1,026 4,984 3,811 9,531 2,051 86,184

JPMorgan Chase Bank, 

N.A. 20,727 16,756 142,336 138,519 7,884 58,876 64,939 55,133 34,081 539,251

Ocwen Loan Services, LLC 13,037 7,147 26,778 103,862 10,661 4,804 5,488 19,597 14,061 205,435

OneWest Bank 3,788 2,298 31,108 40,519 934 3,499 6,651 9,216 12,871 110,884

Select Portfolio Servicing 2,018 436 3,187 6,729 302 566 2,128 1,338 2,853 19,557

Wells Fargo Bank, N.A. 14,616 9,015 51,969 53,992 1,590 19,300 31,080 25,701 32,576 239,839

TOTAL 

(These Largest 

Servicers)

90,655 74,031 437,898 664,591 40,555 126,222 197,710 207,927 196,836 2,036,425

4.5% 3.6% 21.5% 32.6% 2.0% 6.2% 9.7% 10.2% 9.7% 100.0%

Note: Data is as reported by servicers for actions completed through July 31, 2012. Survey data is not subject to the same data quality checks as data uploaded into the 

HAMP system of record. 1 Homeowners who were not approved for a HAMP trial modification, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

Note: Excludes loans removed from servicing portfolios. 

The most common causes of 

trials not accepted from all 

servicers are:

• Insufficient documentation

• Ineligible borrower: 

first lien housing expense is 

already below 31% of 

household income

• Offer Not Accepted by 

Borrower/Request 

Withdrawn

16 See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 
Making Home Affordable

Program Performance Report Through August 2012

Servicers participating in the HAMP First Lien Modification Program may also offer additional support for homeowners, including Home Affordable Foreclosure 

Alternatives (HAFA), a forbearance for unemployed borrowers through the Unemployment Program (UP), and Principal Reduction Alternative (PRA). 

Effective October 3, 2010, the ability to make new financial commitments under the Troubled Asset Relief Program (TARP) terminated, and consequently no 

new Servicer Participation Agreements may be executed. In addition, effective June 25, 2010, no new housing programs may be created under TARP. 

Allstate Mortgage Loans & 

Investments, Inc.

AMS Servicing, LLC

Aurora Loan Services, LLC

Bank of America, N.A.1

Bank United

Bayview Loan Servicing, LLC

Carrington Mortgage Services, LLC

CCO Mortgage

Central Florida Educators Federal 

Credit Union

CitiMortgage, Inc.

Citizens 1st National Bank

Community Bank & Trust Company

Community Credit Union of Florida

CUC Mortgage Corporation

DuPage Credit Union

Fay Servicing, LLC

Fidelity Homestead Savings Bank

First Bank

First Financial Bank, N.A.

Franklin Credit Management 

Corporation

Franklin Savings

Glass City Federal Credit Union

GMAC Mortgage, LLC

Great Lakes Credit Union

Greater Nevada Mortgage Services

Green Tree Servicing LLC

Hartford Savings Bank

Hillsdale County National Bank

HomEq Servicing

Homeward Residential2

Horicon Bank

Horizon Bank, N.A.

IBM Southeast Employees' Federal 

Credit Union

IC Federal Credit Union

Idaho Housing and Finance Association

iServe Residential Lending LLC

iServe Servicing Inc.

JPMorgan Chase Bank, N.A.3

Lake City Bank

Liberty Bank and Trust Co. 

Los Alamos National Bank

Magna Bank

Marix Servicing, LLC

Midland Mortgage Company

Midwest Community Bank

Mission Federal Credit Union

Mortgage Center, LLC

Nationstar Mortgage, LLC

Navy Federal Credit Union

Ocwen Loan Servicing, LLC4

OneWest Bank

ORNL Federal Credit Union

Park View Federal Savings Bank

Pathfinder Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage5

Purdue Employees Federal Credit 

Union

QLending, Inc.

Quantum Servicing Corporation

Residential Credit Solutions

RG Mortgage Corporation

RoundPoint Mortgage Servicing 

Corporation

Saxon Mortgage Services, Inc.

Schools Financial Credit Union

Select Portfolio Servicing

Servis One Inc., dba BSI Financial 

Services, Inc.

ShoreBank

Silver State Schools Credit Union

Specialized Loan Servicing, LLC

Sterling Savings Bank

Technology Credit Union

The Golden 1 Credit Union

U.S. Bank National Association

United Bank

United Bank Mortgage Corporation

Vantium Capital, Inc.

Vist Financial Corp.

Wealthbridge Mortgage Corp. 

Wells Fargo Bank, N.A.6

Yadkin Valley Bank

1 Bank of America, N.A. includes all loans previously reported under BAC Home Loans 

Servicing LP, Home Loan Services and Wilshire Credit Corporation. 2 Formerly American Home Mortgage Servicing, Inc.

3 JPMorgan Chase Bank, N.A. includes all loans previously reported under EMC Mortgage 

Corporation. 

4 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 5 Formerly National City Bank.

6 Wells Fargo Bank, N.A. includes all loans previously reported under Wachovia Mortgage, FSB. 

Appendix A1: Non-GSE Participants in HAMP

17
Making Home Affordable

Program Performance Report Through August 2012

Second Lien Modification Program (2MP)

Bank of America, N.A.1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc.

Community Credit Union of Florida

GMAC Mortgage, LLC 

Green Tree Servicing LLC 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

JPMorgan Chase Bank, N.A.2

Nationstar Mortgage LLC

OneWest Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage 3

Residential Credit Solutions 

Servis One Inc., dba BSI Financial Services, Inc. 

Wells Fargo Bank, N.A. 4

FHA First Lien Program (Treasury FHA-HAMP)

Amarillo National Bank

American Financial Resources Inc. 

Aurora Financial Group, Inc. 

Aurora Loan Services, LLC 

Banco Popular de Puerto Rico 

Bank of America, N.A.1

Capital International Financial, Inc. 

CitiMortgage, Inc. 

CU Mortgage Services, Inc. 

First Federal Bank of Florida 

First Mortgage Corporation 

Franklin Savings 

Gateway Mortgage Group, LLC 

GMAC Mortgage, LLC. 

Green Tree Servicing, LLC 

Guaranty Bank 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

James B. Nutter & Company 

JPMorgan Chase Bank, N.A.2

M&T Bank 

Marix Servicing, LLC 

Marsh Associates, Inc. 

Midland Mortgage Company 

Nationstar Mortgage ,LLC 

Ocwen Loan Servicing, LLC 

PennyMac Loan Services, LLC 

PNC Mortgage 3

RBC Bank (USA) 

Residential Credit Solutions 

Saxon Mortgage Services, Inc. 

Schmidt Mortgage Company 

Select Portfolio Servicing 

Servis One Inc., dba BSI Financial Services, Inc. 

Stockman Bank of Montana 

Wells Fargo Bank, N.A.4

Weststar Mortgage, Inc. 

FHA Second Lien Program (FHA 2LP)

Bank of America, N.A.1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc. 

Flagstar Capital Markets Corporation 

GMAC Mortgage, LLC

Green Tree Servicing, LLC

JPMorgan Chase Bank, N.A.2

Nationstar Mortgage LLC 

PNC Bank, National Association 

PNC Mortgage 3

Residential Credit Solutions 

Saxon Mortgage Services, Inc. 

Select Portfolio Servicing 

Wells Fargo Bank, N.A. 4

Rural Housing Service Modification Program 

(RD-HAMP)

Banco Popular de Puerto Rico

Bank of America, N.A.1

Horicon Bank 

JPMorgan Chase Bank, N.A.2

Magna Bank 

Marix Servicing, LLC 

Midland Mortgage Company 

Nationstar Mortgage LLC 

Wells Fargo Bank, N.A.4

1 Bank of America, N.A. includes all loans previously reported under BAC Home Loans Servicing 

LP, Home Loan Services and Wilshire Credit Corporation.

2 JPMorgan Chase Bank, N.A. includes all loans previously reported under EMC Mortgage 

Corporation. 

3 Formerly National City Bank.

4 Wells Fargo Bank, N.A. includes all loans previously reported under Wachovia Mortgage FSB. 

Appendix A2: Participants in Additional Making Home Affordable Programs

18