Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA6 11,621 13,023 1,722 11,301 1,304,307 1,289,260 577,824 711,436

BankUnited 49 33 23 10 9,323 9,155 4,485 4,670

Bayview Loan Servicing, LLC 204 142 57 85 28,388 26,006 9,606 16,400

Carrington Mortgage Services, LLC 1,968 1,731 645 1,086 61,303 59,612 20,582 39,030

CCO Mortgage, a division of RBS Citizens NA 433 406 24 382 23,977 23,303 5,583 17,720

CitiMortgage Inc 818 1,226 1,016 210 523,215 510,638 219,559 291,079

Green Tree Servicing LLC 1,433 973 612 361 77,118 73,713 28,113 45,600

JPMorgan Chase Bank, NA 13,638 10,461 1,693 8,768 1,478,464 1,463,592 430,475 1,033,117

Midland Mortgage Co. 2,128 2,005 331 1,674 90,390 88,828 7,031 81,797

Nationstar Mortgage LLC 14,502 4,099 507 3,592 357,363 310,759 68,382 242,377

Navy Federal Credit Union 250 223 51 172 8,978 8,527 1,654 6,873

Ocwen Loan Servicing, LLC7 26,008 22,556 4,585 17,971 1,192,894 1,173,189 282,646 890,543

OneWest Bank 4,683 5,424 563 4,861 372,845 359,982 100,572 259,410

ORNL Federal Credit Union 6 8 1 7 451 451 46 405

PennyMac Loan Services, LLC 511 701 254 447 14,332 13,456 3,877 9,579

PNC Bank, National Association 4 17 2 15 586 539 24 515

PNC Mortgage8 391 376 58 318 34,378 34,357 26,946 7,411

Residential Credit Solutions, Inc. 289 335 52 283 14,622 14,201 1,737 12,464

Select Portfolio Servicing, Inc. 3,025 2,797 993 1,804 119,665 114,866 82,869 31,997

Specialized Loan Servicing LLC 2,964 1,362 333 1,029 40,037 36,402 5,192 31,210

U.S. Bank National Association 1,852 1,117 126 991 106,902 101,822 42,277 59,545

Wells Fargo Bank, NA 8,272 9,146 2,731 6,415 775,031 759,780 267,808 491,972

Other Servicers9 - - - - 170,842 170,842 106,111 64,731

TOTAL 95,049 78,161 16,379 61,782 6,805,411 6,643,280 2,293,399 4,349,881

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures 

include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

HAMP Application Activity by Servicer 1

As of June 2013

Activity in June 2013 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot 

be separately reviewed or validated by Treasury.

Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to 

August 2012, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis.

From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that 

Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received 

include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance.

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP 

Trial Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests 

approved and Trial Offers sent since program inception, or March 2009.

5

 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: 

"Number of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, 

effective June 1, 2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

6 Bank of America, NA includes BAC Home Loans Servicing, LP. 

7 Ocwen Loan Servicing, LLC includes GMAC Mortgage, LLC.

8 Formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the 

survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).