Making Home Affordable

Program Performance Report Third Quarter 2016

PROGRAM PERFORMANCE REPORT 

THROUGH THE THIRD QUARTER OF 2016
More than 2.7 Million Homeowner Assistance Actions have taken place under 

Making Home Affordable (MHA) programs

2

MHA AT-A-GLANCE

1MP

Q3: 44.9K

PTD: 2.1M

See Page 4

THIRD QUARTER 2016 SERVICER ASSESSMENT RESULTS

2MP

Q3: 2.3K

 PTD: 161K

See Page 11

HAFA

Q3: 13.2K

PTD: 443K

See Page 12

UP

Q3: 0.1K

PTD: 46K

See Page 12

SERVICER

MINOR 

IMPROVEMENT 

NEEDED

MODERATE 

IMPROVEMENT 

NEEDED

SUBSTANTIAL 

IMPROVEMENT 

NEEDED

Bank of America, N.A. 

CitiMortgage, Inc. 

JPMorgan Chase Bank, N.A. 

Nationstar Mortgage LLC 

Ocwen Loan Servicing, LLC 

Select Portfolio Servicing, Inc. 

Wells Fargo Bank, N.A. 

QUARTERLY PROGRAM VOLUMES FOR THE THIRD QUARTER OF 2016

(Months of July, August, and September)

See page 14 for additional information and detailed results for this quarter.

Treasury recently published two new installments in its ongoing Key Findings and Lessons 

Learned Series: “The Effect of the Principal Reduction Alternative (PRA) on Redefault Rates in 

the Home Affordable Modification Program (HAMP)” and the “Importance of Debt-to-Income 

Ratio for Modified Loan Performance”. (See page 4 for more details)
Making Home Affordable

Program Performance Report Third Quarter 2016

Note: For more information and quarterly updates about HHF, please visit the program website or the TARP Monthly Report 

to Congress. For information and quarterly updates about efforts taken by the Government Sponsored Enterprises (GSEs) 

beyond their participation in MHA which is not reflected in this report please visit the Federal Housing Finance Agency’s 

Foreclosure Prevention Report. For information on efforts undertaken by the Federal Housing Administration (FHA) please 

visit its website.

3

Table of Contents

PROGRAM UPDATES

MHA Updates 4

HAMP PROGRAM RESULTS:

HAMP Summary 5

HAMP Modification Characteristics 6

HAMP Tier 1 Payment Adjustment Summary 7

Performance of HAMP Permanent Modifications 8-9

Homeowners with Disqualified Modifications 9

OTHER MHA PROGRAMS:

Post-Modification Counseling 10

Principal Reduction Alternative/2MP Program 11

HAFA Program/Unemployment Program 12

RESULTS BY SERVICER:

MHA Program Activity by Servicer and Investor 13

Servicer Assessment Results 14-20

APPENDIX:

Program and Servicer Assessment Notes A-1

Compliance Criteria Tested A-2

Terms and Methodologies A-3

End Notes A-4

HAMP Activity by State A-5

HAMP Tier 1 Scheduled Interest Rate Increases by State A-6

HAMP Performance Data by Vintage A-7

HAMP Activity by MSA A-8
Making Home Affordable

Program Performance Report Third Quarter 2016

Program-to-Date Q3 2016 Q2 2016

MHA First Lien Permanent Modifications Started2 2,081,557 44,918 45,258 

HAMP Tier 1 1,450,207 8,912 9,842 

HAMP Tier 2 185,994 13,364 14,031 

Streamline HAMP 18,121 10,310 7,811 

GSE Standard Modifications (SAI) 300,282 6,948 7,844 

Treasury FHA and RD HAMP 126,953 5,384 5,730 

2MP Modifications Started 161,444 2,334 2,311 

HAFA Transactions Completed 443,340 13,174 12,784 

UP Forbearance Plans Started 46,251 125 573

Cumulative Activity 2,732,592 60,551 60,926

MHA Program Updates

* Delinquency data is an estimate derived from the Mortgage Bankers Association Quarterly National 4 Delinquency Survey.

1.5

1.7

1.9

2.1

2.3

0

15

30

45

60

75

Q2 2015 Q3 2015 Q4 2015 Q1 2016 Q2 2016 Q3 2016

Delinquent Loans

(Millions)

Permanent Modifications

(Thousands)

Quarterly Trending of MHA Permanent Modifications Started 

& Estimated Number of Loans 60+ Days Delinquent

HAMP TIER 1 NON-GSE HAMP TIER 1 GSE HAMP TIER 2 STREAMLINE HAMP

GSE SAI FHA/RD-HAMP 60+ Days DLQ

• In the third quarter, Treasury released an update to a 2012 white paper on the effect of Principal Reduction 

Alternative (PRA) on modifications in HAMP. The updated analysis reaffirmed previous findings indicating that 

payment reduction is an important driver of HAMP modification performance, and homeowners who receive a 

HAMP modification with principal reduction perform better than those without principal reduction. Separately, 

Treasury published another analysis that suggests that the post-modification DTI ratio is not an indicator of loan 

performance. Click here to read both analyses.

• Preliminary data indicates that homeowners who participate in financial counseling at the start of their HAMP trial 

modification perform better than homeowners who do not participate.

• The MHA Servicer Assessment results for the third quarter of 2016 begin on page 14. Five servicers were rated as 

needing minor improvement and two were rated as needing moderate improvement. All servicers met Treasury’s 

benchmark on five of eight metrics: assignment of a single point of contact, accuracy of eligibility decisions, timely 

evaluation of HAMP applications, accurate data used and reported to calculate incentives, and processing of 

interest rate step-up changes. However, some servicers still need to improve in the areas of proper identification 

and reporting of disqualified modifications, issuance of interest rate step-up notices and accurate income 

calculation.

MHA Program Activity1,2
Making Home Affordable: HAMP Program Results

Program Performance Report Third Quarter 2016

HAMP Summary

Trial

Modifications

All Trials Started3 2,477,897

 Tier 1 2,226,122

 Tier 2 214,101

 Streamline HAMP 37,674

Active Trials 38,867

Trial Modifications Cancelled Since Verified Income Requirement* 109,289

Permanent 

Modifications

All Permanent Modifications Started 1,654,322

Permanent Modifications Disqualified (Cumulative)** 557,912

Active Permanent Modifications 972,021

5

* When Treasury launched HAMP in the spring of 2009 and In an effort to provide assistance to struggling homeowners as soon as

 possible, servicers were not required to verify a homeowner’s income prior to commencing a trial modification. This resulted in many

 trials being cancelled if the homeowner could not ultimately provide the requisite documentation. Beginning in June 2010, servicers

 were required to verify a homeowner’s income prior to offering trial modifications, which substantially reduced the number of trial

 cancellations. A total of 675,419 trials started before June 2010 have been cancelled. A cumulative 784,708 trials have been cancelled

 program-to-date. 

** Does not include 116,558 loans paid off and 7,831 loans withdrawn.

While not all homeowners qualify for HAMP, many have found alternative solutions to their delinquency. For homeowners 

who were not approved for a HAMP trial modification, or for those whose HAMP trial modifications were cancelled:

• 58% received an alternative modification or resolved their delinquency.

• 23% were referred to foreclosure.

Outcome for Homeowners Who Did Not Receive a HAMP Modification

3%

2%

36%

22%

14%

3%

21%

Status of Homeowners Not Accepted for a HAMP Trial Modification or 

Those Whose HAMP Trial Modification was Cancelled

Action Pending

Action Not Allowed – Bankruptcy in Process 

Borrower Current / Loan Payoff

Alternative Modification / Payment Plan

Short Sale / Deed-in-Lieu

Foreclosure Starts

Foreclosure Completions

Source: Survey data from large servicers4

2%
Making Home Affordable: HAMP Program Results

Program Performance Report Third Quarter 2016

Select HAMP Modification Characteristics*

6

Aggregate payment savings to homeowners who received HAMP first lien permanent modifications are estimated at 

more than $46 billion program-to-date, compared with unmodified mortgage obligations. 

HAMP modifications follow a series of waterfall steps that include capitalization, interest rate adjustment, term 

extension, and principal forbearance/forgiveness.

HAMP has two evaluation tiers, as well as a streamlined modification process introduced in January 2016:

• Under HAMP Tier 1, servicers apply the modification steps in sequence until the homeowner’s post-modification 

front-end debt-to-income (DTI) ratio is 31%. The impact of each modification step can vary to achieve the target of 

31%. 

• Under HAMP Tier 2, servicers apply the modification steps simultaneously to achieve a post-modification DTI that 

falls within an allowable range (subject to investor restrictions). HAMP Tier 2 applies to non-GSE mortgages only.

• Under Streamline HAMP, seriously delinquent homeowners who have not been able to complete a HAMP 

application may be eligible to receive mortgage assistance through a combination of modification steps similar to 

HAMP Tier 2. Unlike Tier 1 and Tier 2, Streamline HAMP does not require that borrowers document their income.

Select Median Permanent Modification Characteristics 

Loan 

Characteristic

Before 

Modification

After 

Modification

Median 

Decrease

Front-End Debt-to-Income Ratio

 Tier 1 43.8% 31.0% -13.4 pct pts

 Tier 2 28.1% 21.1% -6.6 pct pts

 Combined 42.8% 31.0% -12.3 pct pts

Back-End Debt-to-Income Ratio

 Tier 1 67.2% 50.2% -13.7 pct pts

 Tier 2 44.4% 37.0% -6.7 pct pts

 Combined 64.6% 48.4% -12.5 pct pts

Monthly Housing Payment**

 Tier 1 $1,380.49 $812.70 ($498.73)

 Tier 2 $1,028.47 $661.82 ($332.60)

 Streamline $899.09 $556.51 ($322.60)

 All $1,337.41 $794.25 ($472.39)

Modification Steps for Permanent Modifications

Modification Step Tier 1 Tier 2 Streamline All

Interest Rate 

Reduction 95.7% 70.1% 84.8% 92.7%

Term Extension 60.3% 86.8% 99.2% 63.7%

Principal 

Forbearance 31.3% 32.0% 22.6% 31.2%

All permanent modifications reflect some combination of 

the following modification steps:

HAMP Tier 2 provides another modification opportunity 

for struggling homeowners who do not qualify for a 

HAMP Tier 1 modification, or for those who lose good 

standing (by missing three payments) on their HAMP 

Tier 1 modification. Of the HAMP Tier 2 trial 

modifications started:

• 28% were previously in a HAMP Tier 1 trial or 

permanent modification.

• 10% were previously evaluated for HAMP Tier 1 

and did not meet eligibility requirements.

• 6% were non-owner-occupied properties. 

Characteristic Tier 1 Tier 2 Streamline All

Median 

Monthly Gross 

Income

$3,912 $5,000 N/A $4,007 

Median Credit 

Score 566 560 566 565

Median 

Property Value $178,000 $155,500 $155,500 $175,000 

Additional HAMP Tier 2 Characteristics

Homeowner Characteristics

*HAMP modification characteristics reflect data at the date of 

modification. 

**Excludes the impact of any interest rate increases and reamortization of capitalized homeowner incentives which may 

begin to occur after the fifth year of the HAMP Tier 1 

modification.
Making Home Affordable: HAMP Program Results

Program Performance Report Third Quarter 2016

HAMP Tier 1 Payment Adjustment Summary 

* As of September 2016. Assumes no future re-defaults of HAMP Tier 1 modifications. 

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

Q3 2014Q4 2014Q1 2015Q2 2015Q3 2015Q4 2015Q1 2016Q2 2016Q3 2016Q4 2016Q1 2017Q2 2017Q3 2017Q4 2017Q1 2018Q2 2018Q3 2018Q4 2018Q1 2019Q2 2019Q3 2019Q4 2019Q1 2020Q2 2020Q3 2020Q4 2020Q1 2021Q2 2021Q3 2021Q4 2021

Number of Loans

Number of Interest Rate Increases by Quarter*

First Increase Second Increase Third Increase Fourth Increase

7 See Appendix 6 for additional information on HAMP Tier 1 interest rate increases by state.

The HAMP Tier 1 modification was designed to reduce a homeowner’s monthly mortgage payment to an affordable level, 

approximately 36% of the median before-modification payment. 

Under HAMP Tier 1, servicers apply a uniform loan modification waterfall to achieve a monthly mortgage payment of 31% 

DTI: capitalization, principal forgiveness (optional), interest rate reduction, term extension, principal forbearance. The 

interest rate is reduced in increments to achieve the target 31% DTI with an interest rate floor of 2%. After five years, the 

interest rate may begin to increase 1% per year (or less) until the Primary Mortgage Market Survey (PMMS) rate at time of 

modification is reached (PMMS averaged 5.04% in 2009 and 3.45% in Q3 2016), at which time the interest rate will be 

fixed for the remaining loan term.

HAMP Tier 1 Interest Rate Increases 

• Approximately 80% of HAMP Tier 1 homeowners will experience an interest rate increase after five years.

o The majority of HAMP homeowners will experience two to three interest rate increases.

o The median amount of the first monthly payment increase is $93, and the median monthly payment increase 

after the final interest rate increase is $206.

• Through September 2016, more than 424,000 homeowners have experienced one interest rate step-up. Additionally, 

235,000 have experienced a second rate step-up. 

o Based on reported data, the rate increase does not appear to have an impact on the performance of these 

modifications. The percentage of modifications disqualifying in the month following the reset remains consistent 

with the months leading up to the reset, at less than or equal to 1%. 

• To help mitigate the impact of interest rate step-ups, servicers can offer borrowers the opportunity to recast their 

HAMP modifications upon reaching their sixth year anniversary. To date, approximately 27,700 loans have been 

recast, 88% of which experienced an interest rate step-up. Monthly payments for recast loans have been reduced by 

a median of $56.
Making Home Affordable: HAMP Program Results

Program Performance Report Third Quarter 2016

Performance of HAMP Permanent Modifications 

HAMP Tier 1

# Months 

Post 

Modification 

% of Disqualified HAMP Tier 1 Modifications5

2009 2010 2011 2012 2013 2014 2015 Q1

2016

Q2

2016

Q3 

2016 ALL

3 2.1% 1.7% 1.2% 1.0% 0.8% 1.1% 1.3% 0.9% 1.4% 0.9% 1.3%

6 6.7% 6.7% 5.3% 4.3% 3.8% 4.7% 5.2% 4.8% 5.3% 5.5%

12 16.3% 15.6% 12.7% 10.3% 9.5% 10.6% 11.6% 13.1%

18 22.9% 22.7% 18.9% 15.3% 14.0% 15.1% 15.7% 19.2%

24 28.8% 28.1% 23.8% 19.1% 17.3% 18.4% 24.0%

30 33.3% 32.6% 27.3% 22.1% 19.8% 20.6% 28.0%

36 37.5% 36.6% 30.1% 24.6% 22.1% 31.6%

42 41.0% 39.3% 32.5% 26.7% 24.5% 34.7%

48 43.5% 41.6% 34.6% 29.0% 37.7%

54 45.9% 43.6% 36.5% 31.9% 40.6%

60 47.9% 45.6% 39.1% 43.6%

Differences in modification characteristics contribute to differences in the performance of HAMP modifications. Those 

characteristics can also affect the performance of certain vintages and contribute to differences in performance between 

HAMP Tier 1 and Tier 2.

The tables below show the performance of HAMP permanent modifications at various seasoning points for those 

modifications that have aged to, or past, the number of months noted. It is important to note that far fewer loans have 

reached these seasoning points for HAMP Tier 2, which was introduced several years after HAMP Tier 1. HAMP Tier 2 

# Months 

Post 

Modification 

% of Disqualified HAMP Tier 2 Modifications5

2012 2013 2014 2015 Q1

2016

Q2

2016

Q3 

2016 ALL

3

N/A

1.3% 1.8% 1.6% 1.7% 1.2% 1.4% 1.7% 1.6%

6 5.5% 7.7% 7.0% 7.9% 6.4% 7.3% 7.4%

12 17.4% 17.1% 16.1% 17.6% 16.9%

18 23.3% 24.4% 22.6% 23.7% 23.4%

24 28.8% 28.8% 27.4% 28.1%

30 32.2% 32.2% 31.2% 31.9%

36 34.6% 35.0% 34.9%

42 37.8% 39.3% 38.9%

See Appendix 7 for additional information on HAMP performance by vintage. 8

HAMP Tier 1 Performance by Investor

Modifications of private label security loans have the 

highest delinquency rates, followed by modifications of 

portfolio loans and GSE loans. 

0%

10%

20%

30%

40%

50%

60%

12 18 24 30 36 42 48 54 60

90+ Day Delinquency Rate

Months After Conversion to Permanent Modification

GSE Portfolio Private

HAMP Tier 2 Performance by Prior Modification History

Modifications that were previously modified under HAMP 

Tier 1 have a higher likelihood of disqualifying from the 

subsequent Tier 2 modification. 

0%

10%

20%

30%

40%

50%

60%

12 18 24 30 36 42

90+ Day Delinquency Rate

Months After Conversion to Permanent Modification

With Prior Tier 1 Modification

Without Prior Tier 1 Modification
Making Home Affordable: HAMP Program Results

Program Performance Report Third Quarter 2016

Homeowners with Disqualified HAMP Permanent Modifications

9

6% 4%

17%

33%

14%

5%

20%

Status of Disqualified HAMP Permanent Modifications 

Action Pending

Action Not Allowed – Bankruptcy in Process 

Borrower Current / Loan Payoff

Alternative Modification / Payment Plan

Short Sale / Deed-in-Lieu

Foreclosure Starts

Foreclosure Completions

Homeowners now have alternatives due to industry-wide changes instituted since the launch of HAMP. In addition, HAMP 

guidance requires that a servicer work with a delinquent homeowner in a permanent modification to cure the 

delinquency. In the event the homeowner cannot bring a delinquent HAMP modification current without additional 

assistance, the servicer is prohibited from commencing foreclosure proceedings until the homeowner is evaluated for 

other loss mitigation actions. The majority of homeowners who disqualify from a HAMP permanent modification receive 

an alternative to foreclosure or resolve their delinquency. Homeowners can also take advantage of other MHA and/or 

government sponsored assistance programs. Of the homeowners who have missed three payments, and therefore 

disqualified from HAMP, approximately 25% have been referred to foreclosure. 

Source: Survey data from large servicers4

The longer homeowners remain in HAMP without defaulting, the less likely they are to default on their mortgage in the 

future. For example, the percent of loans active in month 12 that disqualified by month 15 is lower than the percent of 

loans active in month 6 that disqualified by month 9.

Note: A modification's inclusion in the 3-month re-default rate calculation is conditional on the modification being active at the start of the 3-month 

period being measured.

Incremental Performance of HAMP Modifications over Time

0%

1%

2%

3%

4%

5%

6%

6 9 12 15 18 21 24 27 30 33 36 39 42 45 48 51 54 57 60

2009

2010

2011

2012

2013

2014

2015

3-Month Re-default Rate

Months After Conversion to Permanent Modification

Conditional Re-default Rate for Tier 1 and Tier 2 Modifications by Modification Year

(% of Active Loans)
Making Home Affordable: Other MHA Programs

Program Performance Report Third Quarter 2016

Post-Modification Counseling

Counseling Referral Activity by Servicer

Note: Data on Post-Modification Counseling is collected from sixteen servicers via survey. Servicer take-up rates will vary due to timing of referrals 

and individual servicer program design. Borrower performance data is limited by servicer program design.

% of Referrals 

Who Take Up 

Counseling

4% 10% 16% 2% 6% 8% 9% 8%

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

180,000

Bank of

America, N.A.

CitiMortgage,

Inc.

JPMorgan

Chase Bank,

N.A.

Nationstar

Mortgage LLC

Ocwen Loan

Servicing, LLC

Select

Portfolio

Servicing, Inc.

Wells Fargo

Bank, N.A.

Other

Servicers

At-Risk New Trials

Since March 2014, Treasury has required certain HAMP participating servicers to offer free financial counseling to homeowners 

with non-GSE loans who are either entering a HAMP trial modification, or are in a permanent HAMP modification and are 

determined to be at risk of re-default. The counseling is designed to help homeowners stay in their modification by addressing 

the homeowner’s current overall financial situation and the financial hardship that caused the homeowner to default on his or 

her mortgage loan. 

Through September 2016, participating servicers have made more than 521,000 referrals to financial counseling. Of these:

• 52% are permanent modifications considered by the servicers to be at risk of disqualifying from HAMP, and 48% 

are new trial modifications.

• Nearly 38,000 referrals started financial counseling resulting in an overall take-up rate of 7.2%.

10

Borrowers in a new HAMP trial modification who participate in financial counseling at the start of their trial modification 

perform better following counseling than borrowers who do not participate. For example, 12 months after counseling, 

fewer than 11% of borrowers who participated in counseling disqualified from their HAMP modification, compared to 14% 

for those who did not.

Performance of Borrowers Who Participated in Counseling

0%

5%

10%

15%

20%

Month 3 Month 6 Month 9 Month 12 Month 15 Month 18

Participated in Counseling Did Not Participate in Counseling

90+ Day Delinquency Rate
Making Home Affordable: Other MHA Programs

Program Performance Report Third Quarter 2016

HAMP 

Modifications with 

Earned Principal 

Reduction Under 

PRA6

HAMP 

Modifications with 

Upfront Principal 

Reduction Outside 

of PRA

Total HAMP 

Modifications with 

Principal 

Reduction

All Permanent Modifications Started 229,008 54,232 283,240

Active Permanent Modifications 162,868 37,727 200,595

Median Principal Amount Reduced for Permanent 

Modifications7 $64,314 $52,084 $61,340 

Median Principal Amount Reduced for Permanent 

Modifications (%)8 32.1% 18.0% 30.4%

Total Outstanding Principal Balance Reduced on 

Permanent Modifications7 $19,922,465,868 $3,488,497,642 $23,410,963,510 

The HAMP Principal Reduction Alternative

11

All Second Lien Modifications Started (Cumulative)* 161,444

Second Lien Modifications Involving Full Lien Extinguishments 47,856

Active Second Lien Modifications** 80,407

Active Second Lien Modifications Involving Partial Lien Extinguishments 10,526

The Second Lien Modification Program9

* Includes 8,721 loans that have a qualifying first lien GSE Standard Modification.

** Includes 9,445 loans in active non-payment status whereby the 1MP has disqualified from HAMP. As a result, the servicer is no 

longer required to report payment activity on the 2MP modification.

The HAMP Principal Reduction Alternative (PRA) has broadened the use of principal reduction in mortgage modifications 

as a tool to help underwater homeowners. Servicers of non-GSE loans are required to evaluate the benefit of principal 

reduction under HAMP PRA for mortgages with a loan-to-value (LTV) ratio greater than 115% when evaluating a 

homeowner for a HAMP modification. While servicers are required to evaluate homeowners for principal reduction, they 

are not required to reduce principal as part of the modification. 

Under HAMP, servicers provide principal reduction on HAMP modifications in two ways: 

• Under HAMP PRA, principal is reduced to lower the LTV, the investor is eligible to receive an incentive on the amount 

of principal reduced, and the reduction vests over a 3-year period.

• Servicers can also offer principal reduction to homeowners on a HAMP modification outside the requirements of 

HAMP PRA. If they do, the investor receives no incentive payment for the principal reduction and the principal 

reduction can be recognized immediately. 

The Second Lien Modification Program (2MP) provides additional assistance to homeowners in a first lien permanent 

modification who have an eligible second lien with a participating servicer, including second liens with a qualifying first lien 

modified under the GSEs’ Standard Modification program. This assistance can result in a modification of the second lien, as 

well as a full or partial extinguishment of the second lien.

Second lien modifications follow a series of steps that may include capitalization, interest rate reduction, term extension, 

and principal forbearance or forgiveness. 
Making Home Affordable: Other MHA Programs

Program Performance Report Third Quarter 2016

The Home Affordable Foreclosure Alternatives Program

12

The Home Affordable Unemployment Program

The Home Affordable Unemployment Program (UP) provides assistance to homeowners who are unable to make their 

mortgage payments as a result of unemployment. Unemployed homeowners can receive up to 12 months of forbearance, 

during which mortgage payments are reduced or suspended, allowing homeowners to seek employment without fear that 

they will lose their homes to foreclosure.

All UP Forbearance Plans Started 46,251

UP Forbearance Plans With Some Payment Required 39,393

UP Forbearance Plans With No Payment Required 6,858

Participating servicers must consider all homeowners denied for HAMP for a short sale or deed-in-lieu of foreclosure 

through the HAFA program. However, individual investors can impose additional eligibility requirements.

HAFA Activity by Investor Type

The Home Affordable Foreclosure Alternatives (HAFA) Program offers incentives and a streamlined process for 

homeowners looking to exit their homes or sell a rental property through a short sale or deed-in-lieu (DIL) of foreclosure. 

HAFA has established important homeowner protections and an industry standard for streamlined transactions. Effective 

November 2012, the GSEs revised their Standard HAFA program to align with Treasury’s HAFA program. In HAFA 

transactions, homeowners who need to relocate:

• Follow a streamlined process for short sales and DIL transactions that requires no verification of income (unless 

required by investors) and allows for pre-approved short sale terms;

• Receive a waiver of deficiency once the transaction is completed that releases the homeowner from remaining 

mortgage debt; and

• Receive $10,000* in relocation assistance at closing.

* Prior to February 1, 2015, homeowners received $3,000.

Private Portfolio GSE Total

Short Sale 154,314 54,090 173,551 381,955

Deed-in-Lieu 10,869 4,878 45,638 61,385

Total Transactions Completed 165,183 58,968 219,189 443,340
Making Home Affordable: Results by Servicer

Program Performance Report Third Quarter 2016

13

Making Home Affordable Program Activity by Servicer

Servicer 

HAMP Tier 1 

Permanent 

Modifications

HAMP Tier 2 

Permanent 

Modifications

Streamline 

HAMP 

Permanent 

Modifications

PRA10 

Permanent 

Modifications

2MP 

Modifications

HAFA11 nonGSE 

Transactions 

Completed

Bank of America, N.A. 101,629 6,594 N/A* 5,835 38,199 49,786

CitiMortgage, Inc. 32,947 3,703 0 3,238 20,071 2,443

JPMorgan Chase Bank, N.A. 164,298 5,038 1,331 25,207 44,320 38,100

Nationstar Mortgage LLC 178,877 24,049 56 10,972 9,770 10,639

Ocwen Loan Servicing, LLC 243,689 76,748 10,027 111,354 N/A* 28,399

Select Portfolio Servicing, Inc. 110,169 26,271 5,972 20,389 N/A* 21,978

Wells Fargo Bank, N.A. 203,656 12,071 0 31,781 24,738 43,517

Other Servicers 414,942 31,520 735 20,232 24,346 29,289

Total 1,450,207 185,994 18,121 229,008 161,444 224,151

As of September 2016, there are 136 servicers that participate in Treasury’s MHA programs, but seven servicers make up 

nearly 85% of non-GSE HAMP modifications. Program activity for these servicers is provided below. 

HAMP Permanent Modifications by Investor

Servicer 

All HAMP Permanent Modifications

GSE Private Portfolio Total

Bank of America, N.A. 39,294 50,678 18,251 108,223

CitiMortgage, Inc. 15,269 9,173 12,208 36,650

JPMorgan Chase Bank, N.A. 70,510 57,139 43,018 170,667

Nationstar Mortgage LLC 115,774 78,548 8,660 202,982

Ocwen Loan Servicing, LLC 23,942 284,531 21,991 330,464

Select Portfolio Servicing, Inc. 11,733 110,658 20,021 142,412

Wells Fargo Bank, N.A. 82,327 44,747 88,653 215,727

Other Servicers 296,400 85,695 65,102 447,197

Total 655,249 721,169 277,904 1,654,322

*Servicer does not participate in Streamline HAMP or HAMP 2MP.
Making Home Affordable: Results by Servicer

Program Performance Report Third Quarter 2016

Background

Since the MHA Program’s inception in the spring of 2009, Treasury has monitored the performance of participating mortgage 

servicers. Freddie Mac, acting as Treasury’s compliance agent, has created a separate division known as Making Home 

Affordable–Compliance (MHA-C), which evaluates servicers’ compliance with MHA guidelines through regular compliance 

reviews. MHA-C examines as many as 60 compliance criteria (see Appendix 2) and tests between 500 and 600 loan files (per 

servicer, for the largest servicers) each quarter. Loan samples are randomly selected for testing from two sources: the MHA 

transactions reported by each servicer into the MHA system of record and the servicer’s records of non-performing loans. 

This approach provides comprehensive insight into how each servicer is implementing MHA programs. This includes, for 

example, whether the servicer is properly identifying, contacting and evaluating borrowers who are potentially eligible for 

MHA, as well as the accuracy and timeliness of the MHA data reported by the servicer. MHA-C reports the results of each 

compliance review to Treasury and the servicer. For identified instances of noncompliance, Treasury requires servicers to 

take remedial actions which include, but are not limited to: identifying and re-evaluating any affected loans, performing 

retroactive analysis when an issue is potentially systemic, and enhancing the effectiveness of internal controls.

It is important to note that servicer participation in MHA is voluntary, based on a contract with Fannie Mae as financial agent 

on behalf of Treasury. Treasury does not regulate these institutions and does not have the authority to impose fines or 

penalties. Treasury can, pursuant to the contract, take certain remedial actions against servicers not in compliance with MHA 

guidelines. Such remedial actions include requiring servicers to correct identified instances of noncompliance, as noted 

above. In addition, Treasury can implement financial remedies such as withholding incentive payments owed to servicers. 

Such incentive payments, which are the only payments Treasury makes for the benefit of servicers under the program, 

include payments for permanent modifications under HAMP and completed transactions under HAFA.

MHA Servicer Assessments

In 2011, Treasury began publishing quarterly servicer assessments for the large servicers participating in MHA to improve 

transparency and drive servicers to improve their performance. The assessments highlight the results of MHA compliance 

reviews and rate servicers on the level of improvement needed. In addition, the assessments include program data reported 

by servicers into the MHA system of record. These program results are key indicators of how timely and effectively servicers 

assist eligible homeowners and report program data to Treasury. The assessments do not rate the servicer based on program 

results, but compare each servicer’s program results for a given quarter against the other large servicers participating in the 

program.

Treasury has periodically enhanced the assessments to focus on new or emerging areas of interest, provide additional insight 

into the impact of servicer performance on homeowners’ experience, and foster further improvement in servicer 

performance. The most recent changes, effective the second quarter of 2015, included: the addition of metrics that address 

timely evaluation of borrowers for HAMP, accuracy of interest rate step-up changes, and timeliness and completeness of 

interest rate step-up notices; the consolidation of two “second look” metrics; the removal of the non-approval metric; and 

tightened performance benchmarks. 

Each quarter, Treasury reviews the compliance results and ratings, the program results, and other relevant factors affecting 

servicer performance (including, but not limited to a servicer’s progress in remediating previously identified issues) in 

determining whether a servicer needs substantial, moderate or minor improvement to its overall performance under MHA. 

For servicers in need of substantial improvement, Treasury will, absent extenuating circumstances, withhold financial 

incentives owed to those servicers until they make certain identified improvements. In certain cases, particularly where there 

is a failure to correct identified problems within a reasonable time, Treasury may also permanently withhold the financial 

incentives. Servicers in need of moderate improvement may be subject to withholding in the future if they fail to make 

certain identified improvements. All withholdings apply only to incentives owed to servicers for their participation in MHA, 

not incentives paid to servicers for the benefit of homeowners or investors.

Please refer to Appendices 1 and 2 for more information concerning the MHA Servicer Assessments.

Making Home Affordable Servicer Assessments

14
Making Home Affordable: Results by Servicer

Program Performance Report Third Quarter 2016

Improvement Needed Servicer Name

Minor

Bank of America, N.A.

CitiMortgage, Inc.

JPMorgan Chase Bank, N.A.

Select Portfolio Servicing, Inc. 

Wells Fargo Bank, N.A.

Moderate

Nationstar Mortgage LLC

Ocwen Loan Servicing, LLC

Substantial None

Third Quarter 2016 Servicer Assessment Summary Results

15

The table above summarizes the results of the MHA Servicer Assessments for the third quarter of 2016. The compliance 

and program results for the individual servicers can be found on the following pages. 

Ocwen Loan Servicing, LLC was found to need moderate improvement, however, compliance results approached the level 

required for a determination of minor improvement.
Making Home Affordable: Results by Servicer

Program Performance Report Third Quarter 2016

The metrics and benchmarks below reflect compliance areas tested and reported on across the large servicers to 

determine servicers’ adherence to MHA Program Requirements. Servicer results (see overleaf) reflect percentages of tests 

that did not have a desired outcome. Please refer to Appendix 1 for more information concerning the metrics described 

below.

Compliance Metrics Overview 

16

Category Metric Benchmark

 Identifying and 

Contacting 

Homeowners

Assesses whether the 

servicer identifies and 

communicates 

appropriately with 

potentially eligible MHA 

homeowners.



Single Point of Contact Assignment %

Noncompliance

Percentage of loans reviewed where MHA-C did not 

concur that the servicer had assigned a Single Point of 

Contact to a homeowner in accordance with MHA 

guidelines

2.0%



Second Look % Noncompliance 

Percentage of loans reviewed where MHA-C did not 

concur with or was unable to conclude on the servicer's 

MHA eligibility determination for applicable programs

2.0%

 Homeowner Evaluation 

and Assistance

Assesses whether servicer 

correctly evaluates 

homeowners' eligibility for 

MHA programs and 

communicates decisions 

timely. 



Income Calculation Error % 

Percentage of loans for which MHA-C's income 

calculation differs from the servicer's by more than 5% 

for applicable programs

2.0%



Timely HAMP Evaluation % Noncompliance

Percentage of loans reviewed for which MHA-C 

determined the servicer did not complete the 

evaluation within the prescribed time frame for reasons 

within the servicer’s control

2.0%

 Program Management 

and Reporting

Assesses whether the 

servicer has effective 

program management, 

submits timely and accurate 

program reports and 

information and whether 

the servicer accurately and 

timely communicates 

interest rate step-ups.



Incentive Payment Data Errors 

Average percentage of differences in calculated 

incentives resulting from data discrepancies between 

servicer files and the MHA system of record for 

applicable programs

2.0%



Disqualified Modification % Noncompliance

Percentage of loans reviewed where MHA-C did not 

concur with servicer's processing of defaulted HAMP 

modifications, in accordance with MHA guidelines

2.0%



Interest Rate Step-Up Changes

Percentage of loans reviewed where MHA-C noted 

discrepancies between the terms of the interest rate stepup in the official modification agreement and payment 

application in the loan payment history

5.0%



Interest Rate Step-Up Notices

Percentage of loans reviewed where MHA-C noted that 

the interest rate step-up notices sent by the servicer were 

not in accordance with MHA guidelines

5.0%
Making Home Affordable: Results by Servicer

Program Performance Report Third Quarter 2016

17

Third Quarter 2016 Compliance Results

Servicer 

Single Point of 

Contact 

Assignment % 

Noncompliance

Second 

Look %

Noncompliance

Income 

Calculation

Error %

Timely HAMP 

Evaluation % 

Noncompliance

Incentive 

Payment 

Data Errors

Disqualified 

Modification 

% Noncompliance

Interest Rate 

Step-Up 

Changes % 

Noncompliance

Interest Rate 

Step-Up 

Notices % 

Noncompliance¤

BENCHMARK 2.0% 2.0% 2.0% 2.0% 2.0% 2.0% 5.0% 5.0%

Bank of 

America, N.A.

Servicer 

Results 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.1%

Rating *** *** *** *** *** *** *** ***

CitiMortgage, 

Inc.

Servicer 

Results 1.8% 0.0% 1.0% 0.0% 0.4% 0.8% 0.0% 0.0%

Rating *** *** *** *** *** *** *** ***

JPMorgan 

Chase Bank, 

N.A.

Servicer 

Results 0.0% 0.4% 0.0% 0.0% 0.3% 0.0% 0.0% 2.6%

Rating *** *** *** *** *** *** *** ***

Nationstar

Mortgage LLC

Servicer 

Results 0.0% 1.2% 3.0% 0.6% 0.5% 12.8% 0.0% 5.1%

Rating *** *** ** *** *** * *** **

Ocwen Loan 

Servicing, LLC

Servicer 

Results 0.0% 0.0% 1.0% 0.0% 0.8% 2.5% 0.0% 0.2%

Rating *** *** *** *** *** ** *** ***

Select Portfolio 

Servicing, Inc.

Servicer 

Results 0.0% 0.0% 0.0% 0.0% 0.3% 0.5% 0.0% 0.0%

Rating *** *** *** *** *** *** *** ***

Wells Fargo 

Bank, N.A.

Servicer 

Results 0.0% 0.4% 0.0% 0.6% 0.1% 0.0% 0.0% 0.0%

Rating *** *** *** *** *** *** *** ***

Note: Beginning in Q2 2016, the Interest Rate Step-Up 

Notice Non-compliance assessment weightings were 

updated. The results of this metric may not be 

comparable to previous quarters.
Making Home Affordable: Results by Servicer

Program Performance Report Third Quarter 2016

The trending table was expanded in the second quarter of 2015 to reflect the results across five assessment metrics. 

Compliance Results Trending

18

* Prior to Q2 2015, this metric was previously two separate metrics, "Second Look % Disagree" and "Second Look % Unable to 

Determine”. For comparative purposes, we have combined the historical results of these two metrics into one percentage.

** Beginning with the Q2 2015 Assessment, the Incentive Payment Data Errors metric includes PRA testing.

Note: Calculating error percentages from prior quarterly published figures may result in a slightly different percentage due to 

rounding.

Servicer 

2014

Q3

2014

Q4

2015

Q1

2015

Q2

2015

Q3

2015

Q4

2016

Q1

2016

Q2

2016

Q3

Bank of America, N.A. 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.0% 0.0% 0.0%

CitiMortgage, Inc. 1.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.8%

JPMorgan Chase Bank, N.A. 0.0% 0.0% 0.0% 1.5% 0.0% 0.0% 0.0% 0.0% 0.0%

Nationstar Mortgage LLC 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.1% 0.0% 0.0%

Ocwen Loan Servicing, LLC 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

Select Portfolio Servicing, Inc. 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

Wells Fargo Bank, N.A. 4.2% 6.7% 0.0% 3.0% 4.3% 0.0% 0.0% 0.0% 0.0%

Bank of America, N.A. 0.0% 1.4% 1.4% 0.5% 2.3% 0.5% 0.4% 1.7% 0.0%

CitiMortgage, Inc. 4.2% 3.7% 4.9% 2.5% 0.5% 1.8% 0.9% 0.0% 0.0%

JPMorgan Chase Bank, N.A. 0.9% 1.4% 0.4% 0.5% 0.0% 0.9% 1.7% 0.9% 0.4%

Nationstar Mortgage LLC 0.0% 1.5% 6.9% 9.5% 6.4% 4.7% 0.4% 1.6% 1.2%

Ocwen Loan Servicing, LLC 3.1% 1.0% 1.9% 2.0% 2.4% 3.1% 0.0% 0.0% 0.0%

Select Portfolio Servicing, Inc. 2.3% 2.2% 0.5% 0.5% 0.5% 1.5% 0.0% 0.0% 0.0%

Wells Fargo Bank, N.A. 1.4% 1.4% 1.4% 3.4% 2.3% 1.8% 1.3% 0.8% 0.4%

Bank of America, N.A. 0.0% 1.0% 2.0% 6.0% 16.0% 11.0% 13.0% 9.0% 0.0%

CitiMortgage, Inc. 1.0% 3.0% 3.0% 2.0% 2.0% 2.0% 1.0% 0.0% 1.0%

JPMorgan Chase Bank, N.A. 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

Nationstar Mortgage LLC 4.0% 3.0% 5.0% 1.0% 0.0% 3.0% 3.0% 1.0% 3.0%

Ocwen Loan Servicing, LLC 0.0% 1.0% 0.0% 1.0% 1.0% 1.0% 2.0% 1.0% 1.0%

Select Portfolio Servicing, Inc. 3.0% 2.0% 1.0% 3.0% 2.0% 2.0% 1.0% 1.0% 0.0%

Wells Fargo Bank, N.A. 0.0% 1.0% 1.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

Bank of America, N.A. 0.3% 0.1% 0.3% 2.5% 2.6% 1.1% 2.6% 4.2% 0.0%

CitiMortgage, Inc. 0.1% 0.6% 0.5% 1.0% 1.3% 0.3% 0.4% 0.2% 0.4%

JPMorgan Chase Bank, N.A. 0.0% 0.1% 0.0% 0.1% 0.8% 0.1% 0.0% 0.0% 0.3%

Nationstar Mortgage LLC 2.0% 0.2% 1.0% 1.5% 0.7% 3.3% 3.0% 1.3% 0.5%

Ocwen Loan Servicing, LLC 0.5% 0.6% 0.7% 0.2% 0.0% 0.6% 0.2% 0.1% 0.8%

Select Portfolio Servicing, Inc. 0.6% 2.2% 1.2% 1.6% 0.8% 0.7% 0.1% 0.2% 0.3%

Wells Fargo Bank, N.A. 0.4% 0.8% 0.3% 0.9% 0.3% 0.4% 0.7% 0.7% 0.1%

Bank of America, N.A. 3.0% 0.8% 0.8% 2.3% 5.0% 2.0% 2.3% 0.0% 0.0%

CitiMortgage, Inc. 12.0% 8.8% 2.3% 3.8% 6.0% 4.0% 1.5% 14.5% 0.8%

JPMorgan Chase Bank, N.A. 0.0% 0.0% 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 0.0%

Nationstar Mortgage LLC 13.0% 6.8% 2.0% 0.8% 3.0% 0.0% 13.0% 5.3% 12.8%

Ocwen Loan Servicing, LLC 1.0% 3.8% 1.8% 7.3% 3.8% 3.8% 2.3% 2.0% 2.5%

Select Portfolio Servicing, Inc. 1.0% 0.8% 0.0% 0.0% 0.0% 0.0% 0.0% 1.5% 0.5%

Wells Fargo Bank, N.A. 8.0% 6.8% 9.3% 2.8% 1.8% 0.8% 1.0% 0.8% 0.0%

Single Point of Contact Assignment % Noncompliance

Second Look % Noncompliance (Combined)*

Income Calculation Error %

Incentive Payment Data Errors **

Disqualified Modification % Noncompliance 
Making Home Affordable: Results by Servicer

Program Performance Report Third Quarter 2016

HAMP Tier 1 and Tier 2 Trials Aged 6+ Months (% of Active Trials)12

Average Calendar Days to Resolve All Escalated Cases

0%

10%

20%

30%

40%

Bank of America,

N.A.

CitiMortgage,

Inc.

JPMorgan Chase

Bank, N.A.

Nationstar

Mortgage LLC

Ocwen Loan

Servicing, LLC

Select Portfolio

Servicing, Inc.

Wells Fargo

Bank, N.A.

% of Active Trials 6+ Months

Q4 2015 Q1 2016 Q2 2016 Q3 2016

0

5

10

15

20

25

30

35

40

Bank of

America, N.A.

CitiMortgage,

Inc.

JPMorgan Chase

Bank, N.A.

Nationstar

Mortgage LLC

Ocwen Loan

Servicing, LLC

Select Portfolio

Servicing, Inc.

Wells Fargo

Bank, N.A.

# Days

Q4 2015 Q1 2016 Q2 2016 Q3 2016

This quarterly metric measures trials lasting six months or longer as a share of all active trials. These figures include trial 

modifications that have been cancelled or converted to permanent modifications by the servicer and are pending 

reporting to the program system of record. Additionally, servicers may process cancellations of permanent modifications 

for various reasons, including, but not limited to, data corrections, loan repurchase agreements, etc. This process requires 

reverting the impacted permanent modifications to trials in the HAMP system of record with re-boarding of some of these 

permanent modifications in subsequent reporting periods.

This quarterly metric measures servicer response time for homeowner inquiries escalated to MHA Support Centers. 

Effective February 1, 2011, a target of 30 calendar days was established for non-GSE escalation cases, including an 

estimated 5 days processing by the MHA Support Centers. As the MHA program approaches its end date, the average 

calendar days required to resolve escalations may rise due to fewer incoming cases and the difficulty of resolving the 

more complex, longstanding cases.

HAMP Program Results

19

Q4’15 205 276 216 637 194 183 388

Q1’16 187 187 172 730 162 139 437

Q2’16 203 110 228 606 152 121 405

Q3’16 158 74 252 402 143 97 387

Average # Aged Trials
Making Home Affordable: Results by Servicer

Program Performance Report Third Quarter 2016

Timely Reporting of All Permanent Modifications (% Reported within the Month of Conversion)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Bank of America,

N.A.

CitiMortgage,

Inc.

JPMorgan Chase

Bank, N.A.

Nationstar

Mortgage LLC

Ocwen Loan

Servicing, LLC

Select Portfolio

Servicing, Inc.

Wells Fargo

Bank, N.A.

% Reported Timely

Q4 2015 Q1 2016 Q2 2016 Q3 2016

Missing Permanent Modification Status Reports (%)

0.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

4.0%

4.5%

5.0%

Bank of America,

N.A.

CitiMortgage,

Inc.

JPMorgan Chase

Bank, N.A.

Nationstar

Mortgage LLC

Ocwen Loan

Servicing, LLC

Select Portfolio

Servicing, Inc.

Wells Fargo

Bank, N.A.

% Missing

Q4 2015

Q1 2016

Q2 2016

Q3 2016

This quarterly metric measures the servicer’s ability to promptly report on the current status of permanent modifications. 

Inconsistent and untimely reporting of modification status reports may impact incentive compensation and loan 

performance analysis.

Treasury revised its Federally Declared Disaster (FDD) guidance, allowing servicers to suspend the reporting of permanent 

modification status for loans where the homeowner was impacted by Hurricane Sandy or any other FDD. This revised 

guidance may impact missing permanent modification status reporting.

This quarterly metric measures the servicer’s ability to promptly report the conversion from a trial to a permanent 

modification. Untimely reporting of permanent modification conversions impacts incentive compensation, including the 

possible delay of homeowner incentives. In addition, it hinders the effectiveness of program monitoring and 

transparency. 

20

HAMP Program Results*

*Q2 2016 data has been updated to reflect the impact of Streamline HAMP. There was minimal change in the number of 

missing reports, but some servicers saw reduced timeliness in reporting.
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Appendix 1: Program and Servicer Assessment Notes

The Home Affordable Modification Program (HAMP) provides eligible homeowners the opportunity to lower their first lien mortgage 

payment through a loan modification. HAMP includes Tier 1, which offers modifications for Government Sponsored Enterprise (GSE) 

and non-GSE homeowners; HAMP Tier 2, which offers modifications for non-GSE homeowners; and Streamline HAMP, which offers 

modifications for non-GSE homeowners. 

HAMP Tier 2 is modeled after the GSE Standard Modification, which was created in October 2011 when the GSEs launched the 

Servicer Alignment Initiative (SAI). HAMP Tier 2 expands eligibility to include homeowners with properties currently occupied by a 

tenant as well as vacant properties the homeowner intends to rent.

Streamline HAMP is modeled after the GSE Streamlined Modification, which was launched in July 2013. Streamline HAMP provides 

seriously delinquent homeowners the opportunity to receive a modification with no income documentation and reduced hardship 

documentation.

Treasury FHA-HAMP provides first lien modifications for distressed homeowners in loans insured or guaranteed through the Federal 

Housing Administration (FHA). The FHA introduced FHA-HAMP to provide assistance to borrowers with FHA-insured loans who are 

unable to meet their mortgage payments. Treasury pays incentives to servicers for FHA-insured first lien non-GSE mortgages that are 

modified under Treasury FHA-HAMP guidelines. 

RD-HAMP provides first lien modifications for distressed homeowners in loans guaranteed through the Rural Housing Service. 

The Second Lien Modification Program (2MP) provides modifications and extinguishments on second liens when there has been an 

eligible HAMP Tier 1, Tier 2, or GSE Standard Modification first lien modification, on the same property. 

The Home Affordable Foreclosure Alternatives (HAFA) Program provides transition alternatives to foreclosure in the form of a short 

sale or deed-in-lieu of foreclosure. The GSE Standard HAFA program is closely aligned with Treasury’s MHA HAFA program. 

The Home Affordable Unemployment Program (UP) provides temporary forbearance of mortgage principal to enable unemployed 

homeowners to look for a new job without fear of foreclosure.

General MHA Program Notes:

MHA Program Effective Dates:

HAMP First Lien: April 6, 2009

PRA: October 1, 2010

2MP: August 13, 2009

HAFA: April 5, 2010

HAMP, PRA, Treasury FHA-HAMP, RD-HAMP, 2MP, and HAFA program data include activity reported into the HAMP system of record 

through the end of cycle for the current reporting month, though the effective date may occur in the following month.

MHA First Lien Program Notes:

MHA First Lien Permanent Modifications Started includes HAMP Tier 1, HAMP Tier 2, Streamline HAMP, GSE Standard Modifications 

and both Treasury FHA- and RD-HAMP. HAMP Tier 1 includes both GSE and non-GSE modifications. Treasury's FHA-HAMP and RDHAMP are similar to HAMP Tier 1. The GSEs do not participate in HAMP Tier 2; however, the GSE Standard Modification is similar to 

HAMP Tier 2. The GSEs do not participate in Streamline HAMP; however, the GSE Streamlined Modification is similar to Streamline 

HAMP. While Streamline HAMP is modeled after GSE Streamlined Modification, GSE Streamlined Modification data is not included in 

this report. 

GSE Standard Modification data is provided by Fannie Mae and Freddie Mac as of June 2016. The GSEs undertake other foreclosure 

prevention activities beyond their participation in MHA, including the GSE Streamlined Modification, that are not reflected in this 

report. The latest Federal Housing Finance Agency’s Foreclosure Prevention Report can be found at: www.FHFA.gov.

Treasury FHA-HAMP Program Notes: 

The FHA undertakes foreclosure prevention activities beyond their participation in MHA that are not reflected in this report. Please 

refer to the latest edition of the Obama Administration’s Housing Scorecard for the total number of loss mitigation and early

delinquency interventions FHA has offered since April 1, 2009. Please visit www.hud.gov to view the latest Housing Scorecard.

21
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Appendix 1: Program and Servicer Assessment Notes

2MP Program Notes:

Number of modifications started is net of cancellations, which are primarily due to servicer data corrections.

2MP loans previously reported under top servicers that were transferred to or acquired by non-participating 2MP servicers are 

reflected in “Other Servicers.”

Homeowners with an active first lien permanent modification and a second lien (2MP) modification realize a higher monthly payment 

reduction on their first lien compared to the overall population of first lien homeowners because of the higher median first lien 

unpaid principal balance.

HAFA Program Notes:

Unless otherwise noted, HAFA Transactions Completed includes GSE activity under the MHA program in addition to the GSE Standard 

HAFA program implemented in November 2012. GSE Standard HAFA data provided by Fannie Mae and Freddie Mac as of June 2016. 

It does not include other GSE short sale and DIL activity outside the HAFA program. Please refer to the latest Federal Housing Finance 

Agency’s Foreclosure Prevention Report for the total number of short sales and DIL of foreclosure actions the GSEs have completed 

since 4Q 2008. Please visit www.FHFA.gov for the complete FHFA report. 

A short sale requires a third-party purchaser and cooperation of junior lien holders and mortgage insurers to complete the 

transaction.

The debt relief represents the obligation relieved by the short sale or deed-in-lieu transaction and is calculated as the unpaid principal 

balance and allowable transactions costs less the property sales price. The allowable transaction costs may include release of any 

subordinate lien, homeowner relocation assistance, sales commission, and closing costs for taxes, title, and attorney fees.

PRA Program Notes:

Eligible loans include those receiving evaluation under HAMP PRA guidelines plus loans that did not require an evaluation but received 

principal reduction on their modification.

Servicer Assessment Notes:

Treasury’s foremost goal is to assist struggling homeowners who may be eligible for MHA. This population represents only a portion of 

each servicer’s overall mortgage servicing operation. Treasury’s compliance reviews solely assess compliance with MHA requirements 

established by Treasury under contracts with participating servicers. Treasury does not assess servicers’ compliance with rules or 

requirements established by Fannie Mae or Freddie Mac (the GSEs) or the Federal Housing Administration (FHA), among others. 

Moreover, Treasury cannot and does not assess compliance of servicing activities outside of MHA. Servicers’ compliance with laws or 

regulations relating to mortgage servicing are enforced by other Federal agencies, such as the Consumer Financial Protection Bureau 

(CFPB), or by state authorities. 

The servicer assessments have set a benchmark for providing detailed information about how mortgage servicers are performing 

against specific metrics. Although the compliance reviews that form the basis for the servicer assessments emphasize objective 

measurements and observed facts, compliance reviews still involve a certain level of judgment. Compliance reviews are also 

retrospective in nature – looking backward, not forward, which means that activities identified as needing improvement in a given 

quarter may already be under remediation by the servicer. In addition, the compliance reviews use “sampling” as a testing 

methodology. Sampling, an industry-accepted auditing technique, looks at a subset of a particular population of transactions, rather 

than the entirety of the population of transactions, to assess a servicer’s overall performance in that particular activity.

22
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Appendix 1: Program and Servicer Assessment Notes

Compliance Metrics

Single Point of Contact Assignment % Noncompliance:

Servicers are required to assign certain delinquent homeowners to a Single Point of Contact (SPOC). This metric measures the 

percentage of loans reviewed where MHA-C did not concur that the servicer had assigned a SPOC to a homeowner in a timely fashion

and otherwise in accordance with MHA guidelines. 

For SPOC Assignment Noncompliance results, remedial actions Treasury requires servicers to take include, but are not limited to:

assigning a SPOC to the homeowner, and correcting system and operational processes such that SPOCs are properly assigned to 

homeowners in a timely fashion.

Second Look % Noncompliance:

Second Look is a process in which MHA-C reviews potentially eligible loans not in a permanent modification, to assess the timeliness 

and accuracy of the servicer’s homeowner outreach and eligibility review in order to verify that the homeowner was properly 

considered, denied or deemed ineligible for receiving a permanent modification. This metric measures the combined percentage of 

loans reviewed in Second Look where MHA-C disagreed with a servicer’s solicitation efforts and/or eligibility review and for which 

MHA-C is not able to determine, based on the documentation provided, whether the homeowner was properly considered, denied or 

deemed ineligible for receiving a permanent modification.

For Second Look Noncompliance results, remedial actions Treasury requires servicers to take include, but are not limited to: 

reconsidering homeowners for a modification if they were not properly solicited or incorrectly evaluated, retaining documentation to 

support solicitation efforts and eligibility determination, and, if applicable, engaging in systemic process remediation. All loans 

categorized as noncompliant remain on foreclosure hold until the servicer completes the appropriate corrective actions.

Income Calculation Error %:

Correctly calculating homeowners’ monthly income is a critical component of evaluating eligibility for MHA, as well as establishing an 

accurate modification payment. This metric measures how often MHA-C disagrees with a servicer’s calculation of a homeowner’s 

Monthly Gross Income, allowing for up to a 2% differential from MHA-C’s calculations. 

For Income Calculation Errors, remedial actions Treasury requires servicers to take include, but are not limited to: correcting income 

errors, requiring the servicer to review their own income calculation accuracy, enhancing policies and procedures, and conducting 

staff training on income calculation. 

Timely HAMP Evaluation % Noncompliance:

Servicers are required to evaluate borrowers for HAMP within 30 calendar days from the date a complete loss mitigation application is 

received. This metric measures the percentage of loans reviewed for which MHA-C determined the servicer did not complete the 

evaluation within the prescribed time frame for reasons within the servicer’s control.

For Timely HAMP Evaluation Noncompliance, remedial actions Treasury requires servicers to take include, but are not limited to: 

correcting operational issues such that borrowers are evaluated in a timely manner, and implementing controls that allow servicer 

management to identify and prioritize HAMP eligibility determinations are at risk of being delayed. 

23
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Appendix 1: Program and Servicer Assessment Notes

Incentive Payment Data Errors:

Treasury provides incentives for servicers, investors, and homeowners for permanent modifications completed under MHA. Although 

intended for different recipients, all incentives are initially paid to servicers to distribute to the appropriate parties. Data that servicers 

report to the program system of record is used to calculate the incentives due to servicers, investors, and homeowners. This metric 

measures how data anomalies between servicer loan files and the reported information affect incentive payments. 

For Incentive Payment Data Error results, remedial actions Treasury requires servicers to take include, but are not limited to: 

correcting the identified errors and correcting system and operational processes such that accurate data is mapped to its appropriate 

places in the program system of record. 

Disqualified Modification % Noncompliance:

Permanent modifications on which homeowners lose good standing are subsequently disqualified from the program. This metric 

measures the percentage of loans reviewed where MHA-C did not concur with a servicer’s processing of defaulted HAMP 

modifications, in accordance with MHA guidelines. 

For Disqualified Modification results, remedial actions Treasury requires servicers to take include, but are not limited to: correcting 

the status of improperly disqualified modifications and reporting the corrected data to the program system of record.

Interest Rate Step-up Changes:

In year five of a borrower’s modification, the interest rate on their modification may increase. This metric measures whether the step 

payment interest rate and principal and interest payment were applied in accordance with the terms of the Modification Agreement.

For Interest Rate Step-Up Change results, remedial actions Treasury requires servicers to take include, but are not limited to: 

reversing incorrect payment applications within the servicer’s system and re-applying payments according to the terms of the Interest 

Rate Step-Up and correcting system and operational processes such that borrower payments are accurately applied according to the 

terms of the Interest Rate Step-Ups in the Modification Agreement.

Interest Rate Step-up Notices:

Servicers are required to send two notices of an Interest Rate Step-Up to the borrower prior to the first Step Payment Effective Date. 

The first notice must be sent at least 120 calendar days, but no more than 240 calendar days, before the initial payment is due at the 

adjusted level. An additional notice must be sent 60-75 days before the initial payment is due at the adjusted level. For subsequent 

adjustments, notice must be sent at least 60 calendar days, but not more than 120 calendar days, before the first payment is due at 

each adjusted level.

This metric measures the percentage of loans reviewed where the notices were not sent within the required timeframes and/or did 

not include the required elements.

For Interest Rate Step-Up Notice results, remedial actions Treasury requires servicers to take include, but are not limited to, 

correcting system and operational processes such that Interest Rate Step-Up Notices are sent within the required timeframes and 

updating notice templates to ensure that all required information is included in the Interest Rate Step-Up Notices sent to the 

borrower.

Permanent modifications on which homeowners lose good standing are subsequently disqualified from the program. This metric

24
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Appendix 2: Compliance Criteria Tested This metric

Identifying and Contacting Homeowners

Criteria Tested Review Type Objective

HAMP Solicitation

Second Look Servicer appropriately solicited borrowers for HAMP and that the 

Directed Actions servicer met the reasonable efforts requirements

Second Lien Solicitation Second Look Servicer has solicited borrowers with second liens for which a HAMP 

modification exists on the first lien

Initial Packages sent after Right 

Party Contact (RPC) Second Look Servicer sent potentially eligible borrowers HAMP packages following 

RPC

Timely SPOC Assignment Second Look Servicer assigned a Single Point of Contact and sent a SPOC assignment 

letter to potentially eligible borrowers following RPC

Content of Borrower Notices Second Look Borrower Notices contained required information

Timely Acknowledgement 

Letter sent Second Look

Upon receiving any part of a HAMP package, servicer sent an 

Acknowledgement Letter to the borrower within the required time 

frame

Accuracy of Incomplete 

Information Notice (IIN) sent, 

where applicable

Second Look

Upon receiving part of a HAMP Package but not all required information, 

servicer sent an Incomplete Information Notice to the borrower listing 

documentation still needed

Timely mailing of IIN, where 

applicable Second Look Servicer sent Incomplete Information Notices within required time frame

Validation of Tier 1 Denials Second Look Denials of Tier 1 HAMP modifications are valid

Validation of Tier 2 Denials Second Look Denials of Tier 2 HAMP modifications are valid

Second Lien Denials Second Look Denials of second lien modifications are valid

Non-Approval Notice Second Look Servicer included correct denial reason in Non-Approval Notice and sent 

within 10 days of decision

Denial Reporting Second Look Servicer reported correct denial reason to the HAMP Program 

Administrator

Homeowner Evaluation and Assistance

Criteria Tested Review Type Objective

Dodd Frank Certification Core Eligibility/Incentive Servicer Obtained a signed Dodd-Frank Certification from borrowers 

receiving a HAMP modification 

Accurate occupancy status Core Eligibility/Incentive Borrower occupancy status in the HAMP system of record is accurate

Origination date Core Eligibility/Incentive Origination date of the mortgage is prior to January 1, 2009

Unpaid Principal Balance Core Eligibility/Incentive Pre-modification unpaid principal balance does not exceed program 

limits

Completed Request for 

Mortgage Assistance or 

Hardship Affidavit

Core Eligibility/Incentive Servicer obtained a signed Request for Mortgage Assistance or Hardship 

Affidavit

Approval Decision Core Eligibility/Incentive Servicer made correct decision to approve the modification

25
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Appendix 2: Compliance Criteria Tested This metric

Completeness of full 

underwriting package

Second Look, Core 

Eligibility/Incentive Servicer obtained a completed package to underwrite modification

Accuracy of Income calculation Core Eligibility/Incentive Servicer correctly calculated borrower income

Accurate HAMP Eligibility 

decision (approvals) Core Eligibility/Incentive Servicer made correct decision to approve the modification

Accurate HAMP Underwriting Core Eligibility/Incentive Servicer correctly underwrote the modification to ensure correct 

payment terms

Accurate Escrow Analysis Core Eligibility/Incentive Servicer performed accurate analysis of borrower escrow to use in 

modification 

Property Valuation (AVM, BPO) 

obtained Core Eligibility/Incentive Servicer obtained appraisal or broker price opinion for the property

Accuracy of Trial Period Plan 

(TPP) Notice Core Eligibility/Incentive Servicer sent accurate TPP Notices to borrowers entering a Trial 

modification

Application of TPP payments Core Eligibility/Incentive Servicer accurately applied borrower TPP payments

Recast Notices Core Eligibility/Incentive Servicer sent the Recast Notice to the borrower within the required 

timeframe

Accepted Recast Offer Core Eligibility/Incentive Servicer accurately processed the Accepted Recast Offer

NPV model use/re-coding 

compliance Net Present Value Servicer NPV models provide accurate results consistent with the 

Treasury NPV model

Accuracy of NPV inputs Net Present Value Servicer input accurate data into the NPV model

Accuracy of Permanent 

Modification Agreement Core Eligibility/Incentive

Permanent Modification Agreement includes correct terms including 

payment amount, interest rate, unpaid principal balance, and 

forbearance amount

Waiver of Late Charges & other 

Fees at conversion from TPP to 

Perm. Mod.

Core Eligibility/Incentive At time of conversion to permanent modification, servicer waived all late 

charges and other fees related to the delinquency of the original loan

Application of Unapplied Funds 

at end of TPP Core Eligibility/Incentive Servicer accurately applied payment amounts held in suspense at end of Trial Plan

Accurate 2MP Eligibility 

Assessment

Second Look, Core 

Eligibility/Incentive Servicer accurately evaluated borrower for second lien modification

Accurate calculation of 2MP 

TPP/Modification Terms Core Eligibility/Incentive Servicer accurately calculates second lien modification terms

Timely mailing and accuracy of 

2MP Non-Approval Notice, 

where applicable

Second Look Servicer sent accurate Non-Approval Notices for denied second lien 

modifications within specified time frame 

Accurate HAFA Eligibility 

Assessment

Second Look, Core 

Eligibility/Incentive

Servicer reviewed HAFA applications and makes appropriate eligibility 

decision 

HAFA - Release of Liens Core Eligibility/Incentive Servicer obtained release of all liens on properties completing a HAFA 

short sale or deed-in-lieu

Escalated Cases Directed Actions Servicer timely and accurately resolved escalated case complaints

Solicitation of Financial 

counseling notices Core Eligibility/Incentive Servicer considered borrower for financial counseling by sending a 

notification with the TPP

Timely mailing of 2MP TPPs Core Eligibility/Incentive Servicer sent 2MP TPP’s within the required timeframe

Timely mailing of HAFA Short 

Sale notices Core Eligibility/Incentive Servicer sent HAFA Short Sale Notices within the required timeframe

Homeowner Evaluation and Assistance

Criteria Tested Review Type Objective

26
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Appendix 2: Compliance Criteria Tested This metric

Program Management and Reporting

Criteria Tested Review Type Objective

HAMP Incentive Compensation -

Servicer, Borrower & Investor Core Eligibility/Incentive Incentive compensation is accurate based on loan file documentation

Application of Borrower Incentives Core Eligibility/Incentive Servicer accurately applied borrower incentives to unpaid principal balance 

within 30 days of receipt

Timely and accurate 120-Day 

Notice of Interest Rate Increase Core Eligibility/Incentive Servicer sent accurate first notice of Interest Rate Increase between 120 

and 240 days prior to first rate increase

Timely and accurate 60-Day Notice 

of Interest Rate Increase Core Eligibility/Incentive Servicer sent accurate second notice of Interest Rate Increase between 60 

and 75 days prior to first rate increase

Timely and accurate subsequent 

60-Day Notice of Interest Rate 

Increase

Core Eligibility/Incentive Servicer sent accurate subsequent notice of Interest Rate Increase 

between 60 and 120 days prior to subsequent rate increase

Accuracy of step rate increases Core Eligibility/Incentive Servicer accurately calculated and implemented HAMP rate increases

Appropriate timing on reporting of 

denial to IR2 (i.e. at least 30 days 

after letter sent)

Second Look Servicer reported HAMP denials to the Program Administrator in 

accordance with program guidelines

Accurate reporting of HAMP 

Trials/Perm Mods to IR2 Core Eligibility/Incentive Servicer accurately reported modification information to the Program 

Administrator including all data used in calculating incentives

Appropriate notification to 

borrowers of Post-Modification 

Counseling 

Core Eligibility/Incentive Borrowers entering Trial Period Plans are notified of the availability of 

financial counseling

2MP Incentive Compensation -

Servicer, Borrower & Investor Core Eligibility/Incentive Incentive compensation for second lien modifications is accurate

Accurate reporting of 2MP 

Trials/Perm Mods to IR2 Core Eligibility/Incentive Servicer reported accurate modification data to Program Administrator 

with respect to second lien modifications

HAFA Incentive Compensation -

Servicer, Borrower & Investor Core Eligibility/Incentive Incentive compensation for HAFA transactions is accurate based on loan 

file documentation

Accuracy of reporting of HAFA 

activity to IR2 Core Eligibility/Incentive Servicer reported accurate modification data to Program Administrator 

with respect to HAFA short sale and deed-in-lieu transactions

Re-default and Loss of Good 

Standing

Directed Actions, Core 

Eligibility/Incentive

Modifications that are disqualified from HAMP due to Loss of Good 

Standing or canceled from TPP are done so accurately and in a timely 

manner

Pre-Foreclosure affirmation 

provided by Relationship Manager 

(SPOC)

Directed Actions SPOC provided affirmation that all available loss mitigation options had 

been exhausted

Accuracy of Foreclosure Referrals Directed Actions Foreclosure referrals meet the requirements of the MHA Handbook

Certification provided to 

Foreclosure attorney Directed Actions Servicer provided certification that HAMP modification had been explored 

and all other loss mitigation options had been exhausted

Proper resolution of Escalated 

Cases Directed Actions Borrower complaints are resolved accurately

Timely processing of escalated 

cases

Directed Actions Borrower complaints are resolved within prescribed time period or the 

borrower is notified appropriately of delays

Validation of receipt and 

completeness of MHA Data for 

transferred loans by transferee 

servicer

Transfer Testing Within 60 days of transfer, the transferee servicer validated the acquired 

loans contained all required MHA data

Timely processing of transferred 

Trial Period Plans Transfer Testing Borrowers in Trial Period Plans as of the date of transfer were 

appropriately placed into Official Modifications

Application of incentives for 

transferred modifications Transfer Testing Borrower incentives were applied correctly to unpaid principal balance of 

transferred loans where appropriate

27
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Appendix 3: Terms and Methodologies

Average Delinquency at Trial Start:

For all permanent modifications started, the average number of days delinquent as of the trial plan start date. Delinquency is 

calculated as the number of days between the homeowner's last paid installment before the trial plan and the first payment due date 

of the trial plan.

Back-End Debt-to-Income Ratio:

Ratio of total monthly debt payments (including mortgage principal and interest, taxes, insurance, homeowners association and/or 

condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and investment property payments) to 

monthly gross income. Homeowners who have a back-end debt-to-income ratio of greater than 55% are required to seek housing 

counseling under program guidelines.

Disqualification:

A permanent modification disqualifies from HAMP when the borrower misses the equivalent of three full monthly payments. Once 

disqualified, the borrower is no longer eligible to receive HAMP incentives. However, the terms of the permanent modification remain 

the same, and the servicer will continue to work with the borrower to cure the delinquency or identify other loss mitigation options.

Servicers are required to report monthly payment information on HAMP modifications in the form of an Official Monthly Report 

(OMR). If a servicer does not report an OMR for a loan in a given month, the performance of that loan is not included in official 

Treasury reporting for that month. In addition, reported loan counts may shift from prior reports due to servicer data corrections.

Eligible Loans:

Homeowners with HAMP eligible loans, which include conventional loans that were originated on or before January 1, 2009; excludes 

loans with current unpaid principal balances greater than current conforming loan limits-current unpaid principal balance must be no 

greater than: $729,750 for a single-unit property, 2 units: $934,200, 3 Units: $1,129,250, 4 Units: $1,403,400; FHA and VA loans; loans 

where investor pooling and servicing agreements preclude modification; and manufactured housing loans with title/chattel issues 

that exclude them from HAMP. 

Front-End Debt-to-Income Ratio:

Ratio of housing expenses (principal, interest, taxes, insurance and homeowners association and/or condo fees) to monthly gross 

income. 

Monthly Housing Payment:

Principal and interest payment.

28
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Note # Section End Notes 

1 MHA Program Updates

(page 4)

MHA Program Activity includes HAMP Tier 1, HAMP Tier 2, and Streamline HAMP, except where 

specified.

2 MHA Program Updates

(page 4)

MHA First Lien Permanent Modifications Started includes GSE Standard Modifications (GSE SAI) but 

not GSE Streamlined Modifications. For details on all GSE programs, visit http://www.FHFA.gov/. 

3 HAMP Program Results

(page 5)

As reported into the HAMP system of record by servicers. Excludes Treasury FHA-HAMP modifications. 

Totals reflect impact of servicing transfers. Servicers may enter new trial modifications into the HAMP 

system of record at any time.

4 HAMP Program Results

(page 5 and page 9)

Data is as reported by servicers for actions completed through the end of the quarter and reflects the 

status of homeowners as of that date; a homeowner's status may change over time. Survey data is 

not subject to the same data quality checks as data uploaded into the HAMP system of record. 

Excludes cancellations and disqualifications pending data corrections and loans otherwise removed 

from servicing portfolios.

5 HAMP Program Results

(page 8)

Servicers did not submit 1.5% of the total required OMRs for loans aged up to 60 months in the 

current reporting period. In addition, reported loan counts may shift from prior reports due to 

servicer data corrections. For example, if it was assumed that all unreported OMRs reflect either a 

current payment status or the maximum number of missed payments based on the most recently 

submitted OMR, the re-default rate for Tier 1 permanent modifications that have aged 60 months 

may range between 43.2% and 43.3%. 

6 Other MHA Programs

(page 11) Includes some modifications with additional principal reduction outside of HAMP PRA.

7 Other MHA Programs

(page 11)

Under HAMP PRA, principal reduction vests over a 3-year period. The amounts noted reflect the 

entire amount that may be forgiven.

8 Other MHA Programs

(page 11) Principal amount reduced as a percentage of before-modification UPB, excluding capitalization.

9 Other MHA Programs

(page 11)

Survey data indicates that program to date, 405,808 qualifying first lien modifications have been 

matched with a second lien. Of these matched second liens, approximately 57% are found to be 

ineligible for a 2MP modification. The most common reasons for ineligibility are: cancellation or failure 

of a trial or permanent first lien HAMP modification; extinguishment of the second lien prior to 

evaluation for 2MP; failure of a 2MP trial modification; and some homeowners with eligible second 

liens decline to participate in 2MP.

10

Results by Servicer

(page 13)

While both GSE and non-GSE loans are eligible for HAMP, at the present time due to GSE policy, 

servicers can only offer PRA on non-GSE modifications under HAMP. Servicer volume can vary based 

on the investor composition of the servicer’s portfolio and respective policy with regards to PRA.

11 Results by Servicer

(page 13) Includes non-GSE activity under the MHA program only. Servicer GSE program data not available.

12 Results by Servicer

(page 19)

These figures include trial modifications that have been converted to permanent modifications, but 

not reported as such in the HAMP system of record. Additionally, servicers may process cancellations 

of permanent modifications for reasons, including but not limited to, data corrections, loan 

repurchase agreements, etc. This process requires reverting the impacted permanent modifications 

to trials in the HAMP system of record with re-boarding of some of these permanent modifications in 

subsequent reporting periods. Prior to being re-boarded as permanent modifications, these 

modifications are reported as Active Trials. These modifications may be 6 months or more beyond 

their first trial payment due date resulting in their classification as Aged Trials. As a result, fluctuations 

are expected in this population.

Appendix 4: End Notes

29
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Appendix 5: All HAMP Activity by State

State Trial Modifications Started Permanent Modifications Started Median Monthly Payment 

Reduction 

Median Monthly Payment 

Reduction % of PreModification Payment

AK 1,350 790 $475.06 32%

AL 18,157 11,294 $263.19 33%

AR 7,137 4,338 $246.18 33%

AZ 93,302 56,759 $436.33 37%

CA 514,653 364,186 $702.04 36%

CO 32,671 21,381 $404.09 33%

CT 35,097 24,544 $514.65 37%

DC 4,531 2,988 $533.28 32%

DE 8,473 5,753 $399.43 32%

FL 302,929 201,667 $459.51 39%

GA 94,275 60,233 $353.58 36%

HI 9,183 6,256 $773.91 33%

IA 7,688 4,614 $249.13 33%

ID 9,102 5,770 $365.91 33%

IL 128,210 87,146 $491.50 40%

IN 28,267 18,155 $261.01 34%

KS 7,408 4,496 $283.63 33%

KY 11,756 7,476 $263.20 34%

LA 18,229 11,807 $279.77 33%

MA 57,086 39,828 $566.83 35%

MD 81,957 56,137 $554.29 34%

ME 7,387 5,153 $378.50 35%

MI 72,902 46,115 $340.58 38%

MN 37,922 24,121 $416.30 35%

MO 29,365 18,208 $290.88 35%

MS 11,311 7,307 $248.19 34%

MT 2,950 1,775 $387.00 32%

NC 52,341 33,458 $298.92 34%

ND 518 279 $275.83 31%

NE 4,139 2,629 $261.28 34%

NH 10,855 7,460 $461.77 34%

NJ 90,266 62,287 $613.37 37%

NM 9,083 5,856 $341.97 33%

NV 55,028 34,586 $520.27 38%

NY 129,958 90,944 $753.48 38%

OH 63,293 38,947 $290.39 37%

OK 8,338 4,983 $244.23 33%

OR 27,127 17,816 $446.14 34%

PA 65,026 43,442 $334.50 34%

RI 11,940 8,464 $525.85 39%

SC 27,562 17,409 $290.94 33%

SD 1,086 609 $259.26 29%

TN 31,510 20,413 $283.35 35%

TX 87,989 53,356 $278.68 33%

UT 19,652 12,903 $423.05 32%

VA 59,009 38,821 $475.24 32%

VT 2,233 1,614 $363.40 34%

WA 50,356 34,382 $495.16 33%

WI 25,491 16,913 $341.20 36%

WV 3,911 2,391 $299.14 30%

WY 1,289 807 $357.56 30%

PR 6,545 5,218 $281.68 37%

Nationwide* 2,477,897 1,654,322 $472.39 35%

* Includes U.S. Territories

30
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Median Values

State Before Mod 

DTI

Pre-Mod 

Interest 

Rate

Pre-Mod 

Monthly P&I

Monthly 

Income at 

Time of Mod

After Mod UPB

After Mod 

Monthly 

P&I

Monthly P&I 

Payment 

Increase at 

First Interest 

Rate Increase

Total Monthly 

P&I Payment 

Increase after 

All Increases

Final Monthly 

P&I Payment 

Reduction from 

Pre-Mod P&I

AK 44.89% 6.8% $1,463.03 $4,180.63 $215,563.45 $854.09 $93.09 $176.83 -$421.77

AL 46.65% 6.8% $866.25 $2,261.26 $118,693.66 $493.50 $47.60 $96.87 -$240.43

AR 45.67% 6.5% $802.50 $2,133.03 $114,910.59 $458.73 $48.66 $100.19 -$211.11

AZ 49.52% 6.4% $1,191.27 $2,801.00 $178,109.54 $653.14 $77.98 $188.54 -$310.40

CA 48.77% 6.1% $1,940.63 $4,671.39 $306,787.45 $1,059.98 $134.85 $308.43 -$480.15

CO 46.52% 6.4% $1,234.34 $3,178.00 $188,873.08 $731.44 $80.29 $178.87 -$300.02

CT 45.52% 6.5% $1,455.05 $4,333.33 $210,205.62 $777.38 $90.66 $197.00 -$411.33

DC 47.85% 6.4% $1,703.00 $4,102.00 $273,480.49 $961.09 $119.86 $264.52 -$388.71

DE 47.13% 6.5% $1,280.07 $3,120.00 $196,111.44 $750.60 $83.56 $173.39 -$311.11

FL 47.55% 6.5% $1,191.67 $3,276.62 $170,996.09 $614.88 $74.92 $167.83 -$350.19

GA 47.48% 6.5% $1,004.44 $2,636.57 $143,288.39 $554.60 $61.52 $137.05 -$281.96

HI 48.96% 6.3% $2,427.75 $5,387.00 $395,133.51 $1,368.90 $175.34 $375.51 -$522.91

IA 44.50% 6.6% $773.71 $2,284.24 $107,451.72 $429.72 $44.55 $93.06 -$207.94

ID 48.58% 6.5% $1,147.55 $2,726.36 $170,438.21 $654.28 $73.65 $163.89 -$288.20

IL 47.06% 6.5% $1,277.72 $3,701.59 $178,506.04 $641.78 $78.07 $176.57 -$393.74

IN 46.11% 6.8% $811.81 $2,150.57 $109,446.49 $451.36 $44.51 $93.39 -$224.83

KS 44.50% 6.6% $896.56 $2,712.31 $125,808.79 $499.42 $51.29 $110.25 -$243.66

KY 45.78% 6.8% $811.79 $2,200.51 $112,000.00 $457.90 $45.89 $95.51 -$222.44

LA 45.53% 6.9% $891.42 $2,550.55 $123,109.64 $492.78 $51.05 $99.87 -$254.75

MA 47.02% 6.4% $1,656.31 $4,336.89 $249,923.35 $911.40 $107.76 $237.55 -$426.99

MD 46.86% 6.4% $1,671.31 $4,332.06 $259,529.16 $936.67 $113.41 $250.19 -$412.95

ME 46.60% 6.6% $1,135.90 $3,003.78 $163,230.39 $614.20 $70.05 $142.87 -$302.49

MI 46.90% 6.5% $955.25 $2,668.29 $129,774.65 $504.83 $54.18 $123.32 -$277.72

MN 46.13% 6.3% $1,202.01 $3,295.39 $178,267.43 $675.64 $76.38 $174.74 -$309.45

MO 46.06% 6.6% $879.26 $2,476.09 $122,897.27 $481.98 $50.88 $108.42 -$250.09

MS 46.59% 6.9% $810.63 $2,223.25 $110,659.79 $446.76 $44.92 $88.44 -$238.38

MT 46.95% 6.4% $1,268.22 $3,249.00 $193,934.45 $730.05 $81.17 $168.73 -$311.98

NC 46.46% 6.6% $944.77 $2,492.91 $133,399.55 $537.30 $55.87 $115.93 -$252.36

ND 42.23% 6.5% $883.85 $2,778.26 $135,117.50 $524.81 $55.87 $111.07 -$204.43

NE 43.79% 6.7% $772.46 $2,457.87 $108,107.90 $441.55 $44.63 $90.39 -$214.90

NH 43.97% 6.4% $1,342.22 $4,160.00 $197,834.07 $762.60 $84.36 $180.09 -$346.65

Appendix 6: HAMP Tier 1 Scheduled Interest Rate Increases by State

31
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Median Values

State Before Mod 

DTI

Pre-Mod 

Interest 

Rate

Pre-Mod 

Monthly P&I

Monthly 

Income at 

Time of Mod

After Mod UPB

After Mod 

Monthly 

P&I

Monthly P&I 

Payment 

Increase at 

First Interest 

Rate Increase

Total Monthly 

P&I Payment 

Increase after 

All Increases

Final Monthly 

P&I Payment 

Reduction from 

Pre-Mod P&I

NJ 45.20% 6.4% $1,701.31 $5,240.88 $249,619.63 $885.29 $109.82 $235.38 -$471.71

NM 47.27% 6.5% $1,060.58 $2,748.63 $156,076.77 $613.83 $67.36 $142.98 -$285.97

NV 50.14% 6.3% $1,368.53 $3,126.07 $207,818.57 $738.34 $91.34 $215.93 -$364.09

NY 47.06% 6.4% $2,082.24 $5,709.06 $312,573.16 $1,084.98 $137.41 $294.90 -$581.34

OH 45.44% 6.6% $818.74 $2,385.96 $110,232.52 $444.38 $45.38 $98.56 -$234.97

OK 44.73% 6.9% $773.49 $2,347.50 $105,791.65 $436.56 $42.83 $86.16 -$224.80

OR 46.66% 6.4% $1,321.03 $3,447.38 $206,426.79 $768.62 $90.83 $197.64 -$322.44

PA 45.20% 6.6% $1,078.30 $3,175.92 $151,037.24 $583.91 $63.26 $128.63 -$295.88

RI 47.39% 6.4% $1,358.95 $3,646.50 $196,350.00 $705.66 $84.92 $190.19 -$399.31

SC 46.74% 6.6% $957.70 $2,483.15 $136,794.91 $545.00 $57.55 $120.17 -$252.26

SD 44.03% 6.4% $929.37 $2,720.92 $136,055.05 $527.54 $55.95 $124.66 -$214.85

TN 47.02% 6.9% $870.63 $2,295.68 $117,934.32 $481.02 $47.82 $98.86 -$258.73

TX 43.17% 7.0% $853.30 $2,936.92 $117,754.23 $482.81 $48.16 $98.32 -$248.35

UT 47.63% 6.5% $1,365.90 $3,269.51 $210,886.96 $801.81 $92.41 $208.90 -$321.05

VA 46.68% 6.4% $1,591.08 $4,045.00 $248,250.38 $903.34 $107.27 $237.07 -$359.10

VT 45.93% 6.8% $1,139.07 $3,118.93 $168,422.73 $628.54 $71.61 $153.32 -$305.17

WA 46.43% 6.4% $1,510.24 $3,968.71 $240,819.10 $872.60 $106.24 $229.19 -$351.56

WI 45.12% 6.5% $984.65 $2,980.64 $137,670.92 $530.59 $58.58 $125.15 -$276.17

WV 46.64% 6.6% $1,064.59 $2,658.27 $154,989.02 $627.19 $63.78 $127.56 -$263.06

WY 46.20% 6.5% $1,304.38 $3,228.23 $190,755.07 $800.37 $80.57 $165.15 -$306.39

PR 51.16% 6.3% $758.56 $1,616.14 $102,577.46 $434.32 $43.81 $92.28 -$215.53

Nationwide* 47.32% 6.4% $1,442.34 $3,795.23 $214,167.19 $778.76 $92.66 $205.97 -$370.83

* Includes U.S. Territories

Appendix 6: HAMP Tier 1 Scheduled Interest Rate Increases by State

32
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Appendix 7: Performance of HAMP Modifications by Vintage

HAMP Tier 1

Mod. 

Effective 

in: 

Delinquency: Months After Conversion to Permanent Modification 

3 6 12 18

# 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 90+ Days

2009Q3 3,566 10.7% 4.5% 4,386 15.8% 10.6% 4,584 25.7% 21.1% 4,917 32.2% 28.9%

2009Q4 43,360 5.7% 1.9% 47,167 10.2% 6.3% 51,027 20.4% 15.8% 54,202 25.4% 22.3%

2010Q1 123,529 4.3% 1.5% 149,735 10.4% 6.1% 160,557 20.4% 16.1% 165,576 26.0% 22.5%

2010Q2 147,072 5.3% 1.8% 156,695 12.3% 7.5% 173,008 19.6% 16.1% 170,232 27.8% 24.1%

2010Q3 85,932 5.1% 1.9% 95,609 11.1% 7.1% 103,877 18.2% 14.5% 105,845 25.3% 21.9%

2010Q4 57,838 4.6% 1.8% 62,308 8.9% 5.7% 64,944 18.4% 14.5% 66,490 23.9% 21.1%

2011Q1 70,601 2.8% 1.0% 75,619 8.2% 5.1% 79,348 17.0% 13.6% 80,939 22.2% 19.2%

2011Q2 79,610 3.7% 1.3% 88,870 9.3% 5.8% 92,383 16.2% 13.2% 91,684 23.2% 20.1%

2011Q3 80,645 3.7% 1.3% 85,712 8.8% 5.6% 86,704 15.6% 12.3% 86,462 21.8% 18.9%

2011Q4 64,738 3.4% 1.2% 67,257 6.9% 4.4% 67,612 14.7% 11.4% 67,774 19.3% 16.8%

2012Q1 49,180 2.5% 0.8% 50,618 6.7% 4.1% 50,654 14.1% 10.9% 50,048 18.6% 15.9%

2012Q2 43,829 3.0% 1.0% 44,809 7.7% 4.6% 45,091 13.6% 10.9% 44,600 18.9% 16.1%

2012Q3 47,147 3.1% 1.0% 48,834 7.4% 4.6% 49,567 13.0% 10.1% 50,073 17.9% 15.1%

2012Q4 39,183 3.2% 1.0% 41,101 6.3% 3.9% 42,318 12.3% 9.4% 42,570 16.3% 14.0%

2013Q1 39,150 2.2% 0.7% 40,807 6.0% 3.5% 41,928 12.6% 9.6% 42,297 16.6% 14.0%

2013Q2 31,453 2.6% 0.8% 32,928 6.5% 3.9% 33,633 11.8% 9.4% 33,915 16.5% 14.1%

2013Q3 31,831 2.9% 1.0% 33,304 7.0% 4.2% 34,697 12.2% 9.3% 34,504 16.5% 14.1%

2013Q4 27,229 2.9% 1.0% 28,546 6.3% 3.9% 29,826 12.3% 9.5% 29,820 16.1% 13.9%

2014Q1 23,615 2.5% 0.9% 25,511 6.9% 3.9% 26,365 13.2% 10.4% 26,290 16.6% 14.4%

2014Q2 18,980 3.7% 1.1% 19,793 7.8% 5.1% 20,421 13.1% 10.7% 20,362 17.8% 15.1%

2014Q3 16,951 3.5% 1.3% 17,799 8.0% 5.4% 18,373 13.5% 10.6% 18,373 18.2% 15.6%

2014Q4 15,097 3.8% 1.5% 16,867 7.1% 4.5% 17,296 14.0% 10.7% 17,468 17.9% 15.5%

2015Q1 14,790 2.9% 0.9% 15,760 7.2% 4.4% 16,161 13.9% 10.9% 16,131 18.3% 15.7%

2015Q2 14,240 3.9% 1.4% 14,791 9.0% 5.5% 15,082 15.0% 12.0% 5,341 18.6% 15.6%

2015Q3 12,619 3.9% 1.4% 13,050 8.8% 5.5% 13,340 15.3% 11.8%

2015Q4 10,462 4.2% 1.5% 10,918 8.4% 5.6% 4,028 15.4% 12.0%

2016Q1 9,623 3.2% 0.9% 10,001 8.2% 4.8%

2016Q2 8,738 4.0% 1.4% 3,232 8.9% 5.3%

2016Q3 2,782 4.2% 0.9%

All 1,213,790 3.9% 1.3% 1,302,027 9.0% 5.5% 1,342,824 16.5% 13.1% 1,325,913 22.2% 19.2%

Loan payment status is not reported by servicers after program disqualification (90+ days delinquent). Therefore, 90+ days delinquent loans are included 

in each of the 60+ and 90+ days delinquent metrics for all future reporting periods, even though some loans may have cured or paid off following 

program disqualification. In addition, once a loan is reported as paid off it is no longer reflected in future periods. 

33
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Appendix 7: Performance of HAMP Modifications by Vintage

HAMP Tier 1

Mod. 

Effective 

in: 

Delinquency: Months After Conversion to Permanent Modification 

24 36 48 60

# 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 90+ Days

2009Q3 5,019 36.7% 33.5% 5,119 43.8% 41.7% 5,024 49.9% 48.2% 5,007 53.8% 52.3%

2009Q4 55,142 31.5% 28.4% 55,965 39.6% 37.1% 55,719 44.9% 43.1% 54,965 48.8% 47.5%

2010Q1 167,387 31.9% 28.7% 165,697 39.7% 37.5% 165,439 44.6% 42.9% 162,883 48.5% 47.2%

2010Q2 178,383 31.1% 28.7% 174,666 39.3% 37.5% 173,817 43.8% 42.6% 172,579 47.2% 46.2%

2010Q3 105,887 29.4% 26.8% 104,187 37.1% 35.3% 104,749 41.2% 39.8% 102,464 45.0% 43.9%

2010Q4 66,258 29.5% 26.5% 65,767 36.3% 34.2% 65,769 40.4% 38.8% 64,682 43.7% 42.6%

2011Q1 80,610 27.6% 24.9% 80,740 33.8% 31.9% 80,215 38.0% 36.6% 78,427 41.3% 40.3%

2011Q2 91,280 27.3% 25.1% 91,297 33.2% 31.6% 90,791 37.2% 36.1% 88,435 40.8% 39.8%

2011Q3 84,950 25.8% 23.5% 86,653 31.0% 29.2% 84,784 35.4% 34.2% 81,901 39.1% 38.2%

2011Q4 67,491 23.4% 21.0% 67,573 28.5% 26.8% 66,482 32.3% 30.9% 23,439 36.0% 35.0%

2012Q1 50,558 22.6% 20.0% 50,095 28.0% 26.0% 49,494 31.3% 30.1%

2012Q2 44,803 22.1% 20.0% 44,723 27.0% 25.5% 43,705 30.7% 29.5%

2012Q3 50,325 20.9% 18.6% 49,607 25.6% 24.1% 48,378 29.3% 28.0%

2012Q4 42,696 19.9% 17.6% 42,077 24.2% 22.7% 13,377 28.5% 27.0%

2013Q1 42,083 19.9% 17.7% 41,580 24.1% 22.5%

2013Q2 34,056 19.1% 17.3% 33,917 23.3% 21.9%

2013Q3 34,631 18.8% 16.9% 34,235 23.4% 21.8%

2013Q4 29,798 19.2% 17.0% 10,053 23.3% 21.6%

2014Q1 26,371 19.8% 17.8%

2014Q2 20,460 20.2% 18.4%

2014Q3 18,319 21.3% 19.0%

2014Q4 5,580 21.4% 19.2%

2015Q1

2015Q2

2015Q3

2015Q4

2016Q1

2016Q2

2016Q3

All 1,302,087 26.5% 24.0% 1,203,951 33.4% 31.6% 1,047,743 39.1% 37.7% 834,782 44.7% 43.6%

Loan payment status is not reported by servicers after program disqualification (90+ days delinquent). Therefore, 90+ days delinquent loans are 

included in each of the 60+ and 90+ days delinquent metrics for all future reporting periods, even though some loans may have cured or paid off 

following program disqualification. In addition, once a loan is reported as paid off it is no longer reflected in future periods. 

34
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Appendix 7: Performance of HAMP Modifications by Vintage

HAMP Tier 2

Mod. 

Effective 

in: 

Delinquency: Months After Conversion to Permanent Modification 

3 6 12 18

# 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 90+ Days

2012Q3 0 0.0% 0.0% 0 0.0% 0.0% 0 0.0% 0.0% 1 100.0% 100.0%

2012Q4 946 5.3% 1.3% 1,116 9.9% 5.5% 1,188 23.7% 17.4% 1,246 28.2% 23.3%

2013Q1 2,480 4.3% 1.4% 2,714 12.5% 7.2% 2,875 24.9% 19.5% 2,981 31.1% 26.8%

2013Q2 4,100 5.4% 1.5% 4,452 13.9% 8.0% 5,051 21.9% 17.5% 5,154 29.2% 24.7%

2013Q3 11,188 5.8% 2.0% 13,190 13.8% 8.2% 13,606 22.2% 16.7% 13,513 29.0% 24.7%

2013Q4 11,208 5.9% 1.9% 11,778 11.8% 7.3% 12,587 22.1% 17.0% 12,496 26.8% 23.3%

2014Q1 10,501 4.1% 1.4% 11,610 12.2% 6.7% 12,027 21.6% 17.0% 11,810 26.8% 23.0%

2014Q2 10,876 5.5% 1.4% 11,190 13.0% 7.3% 11,309 20.0% 15.8% 11,211 26.5% 22.2%

2014Q3 9,186 5.7% 1.9% 9,510 12.7% 8.0% 9,985 20.1% 15.4% 9,875 26.5% 22.2%

2014Q4 11,088 5.6% 1.7% 12,731 11.2% 6.4% 12,951 21.3% 16.1% 13,354 26.8% 22.8%

2015Q1 13,109 4.5% 1.2% 14,103 12.0% 6.5% 14,269 22.1% 16.8% 14,231 27.7% 23.4%

2015Q2 13,948 6.0% 1.6% 14,252 14.1% 8.5% 14,332 23.1% 17.9% 4,660 29.4% 24.7%

2015Q3 14,286 6.7% 2.1% 14,718 14.8% 8.8% 15,020 22.8% 18.0%

2015Q4 11,867 6.6% 2.1% 12,128 12.6% 7.5% 4,388 22.7% 17.7%

2016Q1 12,622 4.6% 1.2% 13,123 11.8% 6.4%

2016Q2 12,798 5.4% 1.4% 4,490 13.5% 7.3%

2016Q3 4,156 5.9% 1.7%

All 154,359 5.5% 1.6% 151,105 12.8% 7.4% 129,588 21.9% 16.9% 100,532 27.5% 23.4%

Mod. 

Effective 

in: 

Delinquency: Months After Conversion to Permanent Modification 

24 36 48 60

# 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 90+ Days

2012Q3 1 100.0% 100.0% 1 100.0% 100.0% 1 100.0% 100.0%

2012Q4 1,259 33.5% 28.8% 1,284 39.1% 34.6% 47 40.4% 40.4%

2013Q1 3,013 35.8% 32.4% 3,237 38.9% 36.9%

2013Q2 5,189 32.4% 29.2% 5,264 37.3% 34.8%

2013Q3 13,815 32.0% 28.6% 14,060 37.2% 34.8%

2013Q4 12,637 31.4% 28.0% 4,795 36.8% 34.4%

2014Q1 12,031 30.8% 27.4%

2014Q2 11,029 31.0% 27.7%

2014Q3 9,927 30.6% 27.3%

2014Q4 3,879 29.9% 26.6%

2015Q1

2015Q2

2015Q3

2015Q4

2016Q1

2016Q2

2016Q3

All 72,780 31.5% 28.1% 28,641 37.4% 34.9% 48 41.7% 41.7%

Loan payment status is not reported by servicers after program disqualification (90+ days delinquent). Therefore, 90+ days delinquent loans are 

included in each of the 60+ and 90+ days delinquent metrics for all future reporting periods, even though some loans may have cured or paid off 

following program disqualification. In addition, once a loan is reported as paid off it is no longer reflected in future periods. 35
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Metropolitan Statistical Area 

Permanent 

Modifications 

Started 

Median Monthly 

Payment 

Reduction 

Median Monthly Payment 

Reduction % of PreModification Payment

Abilene, TX Metropolitan Statistical Area 84 $195.44 34%

Aguadilla-Isabela, PR Metropolitan Statistical Area 234 $247.31 35%

Akron, OH Metropolitan Statistical Area 2,999 $298.17 37%

Albany, GA Metropolitan Statistical Area 402 $242.15 33%

Albany, OR Metropolitan Statistical Area 279 $338.40 34%

Albany-Schenectady-Troy, NY Metropolitan Statistical Area 2,127 $350.08 34%

Albuquerque, NM Metropolitan Statistical Area 3,802 $330.09 33%

Alexandria, LA Metropolitan Statistical Area 209 $244.05 32%

Allentown-Bethlehem-Easton, PA-NJ Metropolitan Statistical Area 4,863 $394.71 34%

Altoona, PA Metropolitan Statistical Area 185 $220.94 34%

Amarillo, TX Metropolitan Statistical Area 171 $257.88 37%

Ames, IA Metropolitan Statistical Area 72 $288.49 33%

Anchorage, AK Metropolitan Statistical Area 604 $492.90 32%

Ann Arbor, MI Metropolitan Statistical Area 1,304 $420.98 36%

Anniston-Oxford-Jacksonville, AL Metropolitan Statistical Area 212 $221.73 32%

Appleton, WI Metropolitan Statistical Area 412 $305.72 34%

Arecibo, PR Metropolitan Statistical Area 182 $257.49 37%

Asheville, NC Metropolitan Statistical Area 1,473 $347.79 34%

Athens-Clarke County, GA Metropolitan Statistical Area 620 $301.86 34%

Atlanta-Sandy Springs-Roswell, GA Metropolitan Statistical Area 47,501 $372.88 37%

Atlantic City-Hammonton, NJ Metropolitan Statistical Area 2,836 $483.97 38%

Auburn-Opelika, AL Metropolitan Statistical Area 301 $280.05 29%

Augusta-Richmond County, GA-SC Metropolitan Statistical Area 1,202 $264.91 35%

Austin-Round Rock, TX Metropolitan Statistical Area 3,155 $324.47 33%

Bakersfield, CA Metropolitan Statistical Area 8,765 $467.48 37%

Baltimore-Columbia-Towson, MD Metropolitan Statistical Area 19,062 $464.87 33%

Bangor, ME Metropolitan Statistical Area 432 $308.85 35%

Barnstable Town, MA Metropolitan Statistical Area 2,011 $604.71 36%

Baton Rouge, LA Metropolitan Statistical Area 2,834 $263.74 32%

Battle Creek, MI Metropolitan Statistical Area 480 $261.99 38%

Bay City, MI Metropolitan Statistical Area 308 $231.42 35%

Beaumont-Port Arthur, TX Metropolitan Statistical Area 425 $224.09 34%

Beckley, WV Metropolitan Statistical Area 83 $199.16 34%

Bellingham, WA Metropolitan Statistical Area 677 $475.39 34%

Bend-Redmond, OR Metropolitan Statistical Area 1,316 $524.62 36%

Billings, MT Metropolitan Statistical Area 175 $287.49 28%

Binghamton, NY Metropolitan Statistical Area 338 $233.55 35%

Birmingham-Hoover, AL Metropolitan Statistical Area 4,194 $280.85 33%

Bismarck, ND Metropolitan Statistical Area 59 $339.62 34%

Blacksburg-Christiansburg-Radford, VA Metropolitan Statistical Area 207 $300.03 31%

Bloomington, IL Metropolitan Statistical Area 256 $295.22 36%

Bloomington, IN Metropolitan Statistical Area 254 $264.12 31%

Bloomsburg-Berwick, PA Metropolitan Statistical Area 73 $259.47 41%

Boise City, ID Metropolitan Statistical Area 3,208 $379.63 34%

Boston-Cambridge-Newton, MA-NH Metropolitan Statistical Area 27,546 $614.47 35%

Boulder, CO Metropolitan Statistical Area 711 $486.88 34%

Bowling Green, KY Metropolitan Statistical Area 203 $244.19 34%

Bremerton-Silverdale, WA Metropolitan Statistical Area 1,093 $468.10 32%

Bridgeport-Stamford-Norwalk, CT Metropolitan Statistical Area 7,569 $690.93 39%

36

Appendix 8: All HAMP Activity by MSA
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Metropolitan Statistical Area 

Permanent 

Modifications 

Started 

Median Monthly 

Payment 

Reduction 

Median Monthly Payment 

Reduction % of PreModification Payment

Brownsville-Harlingen, TX Metropolitan Statistical Area 706 $232.24 35%

Brunswick, GA Metropolitan Statistical Area 296 $329.06 34%

Buffalo-Cheektowaga-Niagara Falls, NY Metropolitan Statistical Area 1,927 $259.40 36%

Burlington, NC Metropolitan Statistical Area 494 $266.98 33%

Burlington-South Burlington, VT Metropolitan Statistical Area 491 $423.83 36%

California-Lexington Park, MD Metropolitan Statistical Area 422 $543.69 33%

Canton-Massillon, OH Metropolitan Statistical Area 1,463 $266.64 35%

Cape Coral-Fort Myers, FL Metropolitan Statistical Area 5,505 $465.75 40%

Cape Girardeau, MO-IL Metropolitan Statistical Area 123 $231.07 32%

Carbondale-Marion, IL Metropolitan Statistical Area 74 $263.99 44%

Carson City, NV Metropolitan Statistical Area 433 $520.56 37%

Casper, WY Metropolitan Statistical Area 145 $336.55 30%

Cedar Rapids, IA Metropolitan Statistical Area 395 $258.04 33%

Chambersburg-Waynesboro, PA Metropolitan Statistical Area 325 $356.51 33%

Champaign-Urbana, IL Metropolitan Statistical Area 245 $246.88 32%

Charleston, WV Metropolitan Statistical Area 191 $219.18 33%

Charleston-North Charleston, SC Metropolitan Statistical Area 3,514 $347.10 34%

Charlotte-Concord-Gastonia, NC-SC Metropolitan Statistical Area 11,200 $310.55 34%

Charlottesville, VA Metropolitan Statistical Area 709 $384.33 31%

Chattanooga, TN-GA Metropolitan Statistical Area 1,638 $276.66 35%

Cheyenne, WY Metropolitan Statistical Area 163 $275.18 27%

Chicago-Naperville-Elgin, IL-IN-WI Metropolitan Statistical Area 83,848 $504.51 40%

Chico, CA Metropolitan Statistical Area 1,240 $454.54 34%

Cincinnati, OH-KY-IN Metropolitan Statistical Area 7,077 $309.44 35%

Clarksville, TN-KY Metropolitan Statistical Area 307 $222.24 32%

Cleveland, TN Metropolitan Statistical Area 265 $261.45 35%

Cleveland-Elyria, OH Metropolitan Statistical Area 9,892 $307.42 38%

Coeur d'Alene, ID Metropolitan Statistical Area 712 $413.30 34%

College Station-Bryan, TX Metropolitan Statistical Area 153 $222.04 29%

Colorado Springs, CO Metropolitan Statistical Area 2,278 $391.29 34%

Columbia, MO Metropolitan Statistical Area 189 $244.41 32%

Columbia, SC Metropolitan Statistical Area 3,055 $267.38 33%

Columbus, GA-AL Metropolitan Statistical Area 889 $273.75 34%

Columbus, IN Metropolitan Statistical Area 140 $219.48 31%

Columbus, OH Metropolitan Statistical Area 6,276 $318.29 36%

Corpus Christi, TX Metropolitan Statistical Area 497 $238.01 33%

Corvallis, OR Metropolitan Statistical Area 119 $348.52 26%

Crestview-Fort Walton Beach-Destin, FL Metropolitan Statistical Area 971 $411.16 36%

Cumberland, MD-WV Metropolitan Statistical Area 174 $248.80 34%

Dallas-Fort Worth-Arlington, TX Metropolitan Statistical Area 17,799 $292.66 33%

Dalton, GA Metropolitan Statistical Area 520 $260.56 35%

Danville, IL Metropolitan Statistical Area 70 $208.65 38%

Danville, VA Metropolitan Statistical Area 53 $172.03 23%

Daphne-Fairhope-Foley, AL Metropolitan Statistical Area 437 $349.35 35%

Davenport-Moline-Rock Island, IA-IL Metropolitan Statistical Area 645 $241.07 36%

Dayton, OH Metropolitan Statistical Area 2,398 $266.41 37%

Decatur, AL Metropolitan Statistical Area 223 $222.26 30%

Decatur, IL Metropolitan Statistical Area 116 $209.51 36%

Deltona-Daytona Beach-Ormond Beach, FL Metropolitan Statistical Area 6,683 $384.35 37%

37

Appendix 8: All HAMP Activity by MSA
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Metropolitan Statistical Area 

Permanent 

Modifications 

Started 

Median Monthly 

Payment 

Reduction 

Median Monthly Payment 

Reduction % of PreModification Payment

Denver-Aurora-Lakewood, CO Metropolitan Statistical Area 13,028 $404.53 33%

Des Moines-West Des Moines, IA Metropolitan Statistical Area 1,641 $271.47 32%

Detroit-Warren-Dearborn, MI Metropolitan Statistical Area 27,032 $374.38 39%

Dothan, AL Metropolitan Statistical Area 222 $217.79 31%

Dover, DE Metropolitan Statistical Area 1,048 $389.14 30%

Dubuque, IA Metropolitan Statistical Area 119 $240.41 33%

Duluth, MN-WI Metropolitan Statistical Area 759 $281.62 34%

Durham-Chapel Hill, NC Metropolitan Statistical Area 1,582 $318.98 35%

East Stroudsburg, PA Metropolitan Statistical Area 1,544 $471.33 40%

Eau Claire, WI Metropolitan Statistical Area 269 $288.36 33%

El Centro, CA Metropolitan Statistical Area 1,633 $434.88 35%

El Paso, TX Metropolitan Statistical Area 1,634 $248.23 34%

Elizabethtown-Fort Knox, KY Metropolitan Statistical Area 175 $240.05 31%

Elkhart-Goshen, IN Metropolitan Statistical Area 674 $255.32 33%

Elmira, NY Metropolitan Statistical Area 150 $256.99 41%

Erie, PA Metropolitan Statistical Area 458 $239.63 39%

Eugene, OR Metropolitan Statistical Area 1,327 $384.81 33%

Evansville, IN-KY Metropolitan Statistical Area 512 $214.47 33%

Fairbanks, AK Metropolitan Statistical Area 75 $382.13 27%

Fargo, ND-MN Metropolitan Statistical Area 199 $278.07 31%

Farmington, NM Metropolitan Statistical Area 139 $301.31 27%

Fayetteville, NC Metropolitan Statistical Area 801 $236.21 35%

Fayetteville-Springdale-Rogers, AR-MO Metropolitan Statistical Area 1,290 $292.64 34%

Flagstaff, AZ Metropolitan Statistical Area 354 $516.62 34%

Flint, MI Metropolitan Statistical Area 1,977 $322.58 37%

Florence, SC Metropolitan Statistical Area 610 $229.82 33%

Florence-Muscle Shoals, AL Metropolitan Statistical Area 178 $210.17 33%

Fond du Lac, WI Metropolitan Statistical Area 195 $301.68 36%

Fort Collins, CO Metropolitan Statistical Area 924 $404.48 31%

Fort Smith, AR-OK Metropolitan Statistical Area 280 $206.66 30%

Fort Wayne, IN Metropolitan Statistical Area 1,008 $242.77 35%

Fresno, CA Metropolitan Statistical Area 9,478 $473.55 37%

Gadsden, AL Metropolitan Statistical Area 204 $242.28 33%

Gainesville, FL Metropolitan Statistical Area 804 $331.11 36%

Gainesville, GA Metropolitan Statistical Area 1,197 $330.81 36%

Gettysburg, PA Metropolitan Statistical Area 296 $447.40 37%

Glens Falls, NY Metropolitan Statistical Area 426 $331.56 38%

Goldsboro, NC Metropolitan Statistical Area 228 $235.57 35%

Grand Forks, ND-MN Metropolitan Statistical Area 69 $228.97 30%

Grand Island, NE Metropolitan Statistical Area 43 $219.79 32%

Grand Junction, CO Metropolitan Statistical Area 613 $410.32 32%

Grand Rapids-Wyoming, MI Metropolitan Statistical Area 3,515 $284.67 34%

Grants Pass, OR Metropolitan Statistical Area 380 $520.69 40%

Great Falls, MT Metropolitan Statistical Area 88 $252.28 29%

Greeley, CO Metropolitan Statistical Area 1,187 $353.78 30%

Green Bay, WI Metropolitan Statistical Area 650 $343.34 38%

Greensboro-High Point, NC Metropolitan Statistical Area 2,963 $288.01 35%

Greenville, NC Metropolitan Statistical Area 423 $279.01 35%

Greenville-Anderson-Mauldin, SC Metropolitan Statistical Area 2,725 $260.32 32%

Guayama, PR Metropolitan Statistical Area 49 $174.10 32%

38

Appendix 8: All HAMP Activity by MSA
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Metropolitan Statistical Area Permanent 

Modifications Started 

Median Monthly 

Payment 

Reduction 

Median Monthly 

Payment Reduction % of 

Pre-Modification 

Payment

Gulfport-Biloxi-Pascagoula, MS Metropolitan Statistical Area 1,010 $266.03 35%

Hagerstown-Martinsburg, MD-WV Metropolitan Statistical Area 1,786 $423.69 32%

Hammond, LA Metropolitan Statistical Area 265 $291.53 35%

Hanford-Corcoran, CA Metropolitan Statistical Area 1,009 $419.56 34%

Harrisburg-Carlisle, PA Metropolitan Statistical Area 1,333 $298.34 32%

Harrisonburg, VA Metropolitan Statistical Area 273 $390.06 33%

Hartford-West Hartford-East Hartford, CT Metropolitan Statistical Area 6,542 $447.57 36%

Hattiesburg, MS Metropolitan Statistical Area 270 $236.68 32%

Hickory-Lenoir-Morganton, NC Metropolitan Statistical Area 1,187 $247.76 33%

Hilton Head Island-Bluffton-Beaufort, SC Metropolitan Statistical Area 670 $513.33 42%

Hinesville, GA Metropolitan Statistical Area 152 $271.75 35%

Homosassa Springs, FL Metropolitan Statistical Area 509 $344.64 42%

Hot Springs, AR Metropolitan Statistical Area 174 $312.95 39%

Houma-Thibodaux, LA Metropolitan Statistical Area 335 $249.93 33%

Houston-The Woodlands-Sugar Land, TX Metropolitan Statistical Area 18,988 $282.52 34%

Huntington-Ashland, WV-KY-OH Metropolitan Statistical Area 375 $238.28 36%

Huntsville, AL Metropolitan Statistical Area 756 $241.20 31%

Idaho Falls, ID Metropolitan Statistical Area 330 $271.59 28%

Indianapolis-Carmel-Anderson, IN Metropolitan Statistical Area 6,438 $271.88 33%

Iowa City, IA Metropolitan Statistical Area 114 $314.20 32%

Ithaca, NY Metropolitan Statistical Area 65 $343.54 34%

Jackson, MI Metropolitan Statistical Area 698 $290.85 37%

Jackson, MS Metropolitan Statistical Area 2,040 $249.87 33%

Jackson, TN Metropolitan Statistical Area 369 $236.17 35%

Jacksonville, FL Metropolitan Statistical Area 11,256 $367.08 35%

Jacksonville, NC Metropolitan Statistical Area 201 $263.80 30%

Janesville-Beloit, WI Metropolitan Statistical Area 635 $263.72 34%

Jefferson City, MO Metropolitan Statistical Area 171 $204.44 29%

Johnson City, TN Metropolitan Statistical Area 301 $253.54 34%

Johnstown, PA Metropolitan Statistical Area 135 $230.15 35%

Jonesboro, AR Metropolitan Statistical Area 104 $216.50 32%

Joplin, MO Metropolitan Statistical Area 261 $205.74 33%

Kahului-Wailuku-Lahaina, HI Metropolitan Statistical Area 1,018 $1,019.41 39%

Kalamazoo-Portage, MI Metropolitan Statistical Area 959 $303.34 37%

Kankakee, IL Metropolitan Statistical Area 483 $338.09 37%

Kansas City, MO-KS Metropolitan Statistical Area 6,502 $311.07 35%

Kennewick-Richland, WA Metropolitan Statistical Area 423 $271.01 31%

Killeen-Temple, TX Metropolitan Statistical Area 338 $225.24 31%

Kingsport-Bristol-Bristol, TN-VA Metropolitan Statistical Area 425 $249.27 35%

Kingston, NY Metropolitan Statistical Area 1,122 $489.51 38%

Knoxville, TN Metropolitan Statistical Area 2,050 $260.92 31%

Kokomo, IN Metropolitan Statistical Area 253 $238.76 35%

La Crosse-Onalaska, WI-MN Metropolitan Statistical Area 163 $263.54 29%

Lafayette, LA Metropolitan Statistical Area 716 $246.24 32%

Lafayette-West Lafayette, IN Metropolitan Statistical Area 287 $263.19 35%

Lake Charles, LA Metropolitan Statistical Area 308 $226.48 32%

Lake Havasu City-Kingman, AZ Metropolitan Statistical Area 1,363 $407.66 36%

Lakeland-Winter Haven, FL Metropolitan Statistical Area 4,928 $363.13 37%

Lancaster, PA Metropolitan Statistical Area 1,260 $307.14 31%

Lansing-East Lansing, MI Metropolitan Statistical Area 1,692 $315.46 36%

39

Appendix 8: All HAMP Activity by MSA
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Metropolitan Statistical Area 

Permanent 

Modifications 

Started 

Median Monthly 

Payment 

Reduction 

Median Monthly Payment 

Reduction % of PreModification Payment

Laredo, TX Metropolitan Statistical Area 622 $286.77 37%

Las Cruces, NM Metropolitan Statistical Area 408 $328.37 31%

Las Vegas-Henderson-Paradise, NV Metropolitan Statistical Area 28,375 $522.01 38%

Lawrence, KS Metropolitan Statistical Area 182 $323.89 33%

Lawton, OK Metropolitan Statistical Area 116 $214.03 35%

Lebanon, PA Metropolitan Statistical Area 301 $288.68 31%

Lewiston, ID-WA Metropolitan Statistical Area 108 $271.11 27%

Lewiston-Auburn, ME Metropolitan Statistical Area 370 $331.93 34%

Lexington-Fayette, KY Metropolitan Statistical Area 919 $293.12 35%

Lima, OH Metropolitan Statistical Area 246 $244.26 40%

Lincoln, NE Metropolitan Statistical Area 420 $265.67 32%

Little Rock-North Little Rock-Conway, AR Metropolitan Statistical Area 1,433 $245.67 33%

Logan, UT-ID Metropolitan Statistical Area 226 $309.26 28%

Longview, TX Metropolitan Statistical Area 182 $227.03 34%

Longview, WA Metropolitan Statistical Area 461 $367.58 32%

Los Angeles-Long Beach-Anaheim, CA Metropolitan Statistical Area 115,576 $795.70 38%

Louisville/Jefferson County, KY-IN Metropolitan Statistical Area 3,689 $265.89 33%

Lubbock, TX Metropolitan Statistical Area 211 $227.67 33%

Lynchburg, VA Metropolitan Statistical Area 527 $257.37 30%

Macon, GA Metropolitan Statistical Area 1,011 $277.21 37%

Madera, CA Metropolitan Statistical Area 1,785 $505.67 38%

Madison, WI Metropolitan Statistical Area 1,301 $387.04 34%

Manchester-Nashua, NH Metropolitan Statistical Area 2,325 $477.05 34%

Manhattan, KS Metropolitan Statistical Area 70 $279.52 27%

Mankato-North Mankato, MN Metropolitan Statistical Area 166 $305.98 30%

Mansfield, OH Metropolitan Statistical Area 359 $241.50 35%

Mayaguez, PR Metropolitan Statistical Area 93 $186.40 31%

McAllen-Edinburg-Mission, TX Metropolitan Statistical Area 1,496 $253.00 35%

Medford, OR Metropolitan Statistical Area 1,338 $460.78 35%

Memphis, TN-MS-AR Metropolitan Statistical Area 8,579 $293.39 37%

Merced, CA Metropolitan Statistical Area 2,594 $528.31 38%

Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area 85,693 $531.15 41%

Michigan City-La Porte, IN Metropolitan Statistical Area 406 $256.00 34%

Midland, MI Metropolitan Statistical Area 120 $304.10 43%

Midland, TX Metropolitan Statistical Area 87 $248.56 31%

Milwaukee-Waukesha-West Allis, WI Metropolitan Statistical Area 6,647 $353.54 37%

Minneapolis-St. Paul-Bloomington, MN-WI Metropolitan Statistical Area 19,766 $448.26 36%

Missoula, MT Metropolitan Statistical Area 273 $412.63 32%

Mobile, AL Metropolitan Statistical Area 1,412 $262.58 37%

Modesto, CA Metropolitan Statistical Area 7,037 $557.54 37%

Monroe, LA Metropolitan Statistical Area 261 $207.10 28%

Monroe, MI Metropolitan Statistical Area 795 $351.56 35%

Montgomery, AL Metropolitan Statistical Area 972 $244.11 31%

Morgantown, WV Metropolitan Statistical Area 56 $379.46 39%

Morristown, TN Metropolitan Statistical Area 304 $259.68 33%

Mount Vernon-Anacortes, WA Metropolitan Statistical Area 535 $506.05 36%

Muncie, IN Metropolitan Statistical Area 215 $211.61 34%

Muskegon, MI Metropolitan Statistical Area 663 $247.88 37%

Myrtle Beach-Conway-North Myrtle Beach, SC-NC Metropolitan Statistical Area 1,935 $377.43 36%

Napa, CA Metropolitan Statistical Area 1,211 $812.19 35%

40

Appendix 8: All HAMP Activity by MSA
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Metropolitan Statistical Area 

Permanent 

Modifications 

Started 

Median Monthly 

Payment 

Reduction 

Median Monthly Payment 

Reduction % of PreModification Payment

Naples-Immokalee-Marco Island, FL Metropolitan Statistical Area 2,621 $601.86 41%

Nashville-Davidson--Murfreesboro--Franklin, TN Metropolitan Statistical Area 5,755 $311.44 33%

New Bern, NC Metropolitan Statistical Area 144 $292.79 38%

New Haven-Milford, CT Metropolitan Statistical Area 6,506 $470.63 36%

New Orleans-Metairie, LA Metropolitan Statistical Area 4,977 $326.58 36%

New York-Newark-Jersey City, NY-NJ-PA Metropolitan Statistical Area 124,803 $778.67 39%

Niles-Benton Harbor, MI Metropolitan Statistical Area 540 $278.56 35%

North Port-Sarasota-Bradenton, FL Metropolitan Statistical Area 5,705 $465.99 39%

Norwich-New London, CT Metropolitan Statistical Area 1,606 $473.10 37%

Ocala, FL Metropolitan Statistical Area 2,746 $353.50 37%

Ocean City, NJ Metropolitan Statistical Area 673 $464.98 33%

Odessa, TX Metropolitan Statistical Area 73 $213.97 32%

Ogden-Clearfield, UT Metropolitan Statistical Area 1,972 $350.11 28%

Oklahoma City, OK Metropolitan Statistical Area 2,191 $255.28 34%

Olympia-Tumwater, WA Metropolitan Statistical Area 1,164 $430.69 32%

Omaha-Council Bluffs, NE-IA Metropolitan Statistical Area 2,013 $273.07 34%

Orlando-Kissimmee-Sanford, FL Metropolitan Statistical Area 28,927 $448.47 38%

Oshkosh-Neenah, WI Metropolitan Statistical Area 308 $278.89 35%

Owensboro, KY Metropolitan Statistical Area 154 $194.59 34%

Oxnard-Thousand Oaks-Ventura, CA Metropolitan Statistical Area 8,083 $824.03 35%

Palm Bay-Melbourne-Titusville, FL Metropolitan Statistical Area 4,938 $394.01 38%

Panama City, FL Metropolitan Statistical Area 698 $384.91 37%

Parkersburg-Vienna, WV Metropolitan Statistical Area 113 $183.61 29%

Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area 1,926 $304.14 35%

Peoria, IL Metropolitan Statistical Area 546 $221.57 34%

Philadelphia-Camden-Wilmington, PA-NJ-DE-MD Metropolitan Statistical Area 32,895 $388.03 33%

Phoenix-Mesa-Scottsdale, AZ Metropolitan Statistical Area 44,416 $455.65 37%

Pine Bluff, AR Metropolitan Statistical Area 108 $225.71 37%

Pittsburgh, PA Metropolitan Statistical Area 5,282 $266.76 36%

Pittsfield, MA Metropolitan Statistical Area 286 $330.01 33%

Pocatello, ID Metropolitan Statistical Area 190 $248.85 30%

Ponce, PR Metropolitan Statistical Area 231 $233.08 37%

Port St. Lucie, FL Metropolitan Statistical Area 5,580 $451.34 39%

Portland-South Portland, ME Metropolitan Statistical Area 2,797 $438.22 35%

Portland-Vancouver-Hillsboro, OR-WA Metropolitan Statistical Area 12,250 $471.41 34%

Prescott, AZ Metropolitan Statistical Area 1,401 $440.12 36%

Providence-Warwick, RI-MA Metropolitan Statistical Area 12,204 $525.73 37%

Provo-Orem, UT Metropolitan Statistical Area 2,679 $452.81 32%

Pueblo, CO Metropolitan Statistical Area 703 $263.00 35%

Punta Gorda, FL Metropolitan Statistical Area 1,331 $440.85 41%

Racine, WI Metropolitan Statistical Area 822 $357.46 36%

Raleigh, NC Metropolitan Statistical Area 3,959 $335.21 32%

Rapid City, SD Metropolitan Statistical Area 165 $310.37 33%

Reading, PA Metropolitan Statistical Area 1,590 $331.13 33%

Redding, CA Metropolitan Statistical Area 1,230 $445.49 34%

Reno, NV Metropolitan Statistical Area 4,191 $523.70 36%

Richmond, VA Metropolitan Statistical Area 6,476 $364.45 32%

Riverside-San Bernardino-Ontario, CA Metropolitan Statistical Area 71,263 $628.25 37%

Roanoke, VA Metropolitan Statistical Area 867 $278.25 32%

Rochester, MN Metropolitan Statistical Area 450 $324.41 33%

41

Appendix 8: All HAMP Activity by MSA
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Metropolitan Statistical Area 

Permanent 

Modifications 

Started 

Median Monthly 

Payment 

Reduction 

Median Monthly Payment 

Reduction % of PreModification Payment

Rochester, NY Metropolitan Statistical Area 2,007 $262.80 36%

Rockford, IL Metropolitan Statistical Area 1,596 $319.34 38%

Rocky Mount, NC Metropolitan Statistical Area 456 $251.18 36%

Rome, GA Metropolitan Statistical Area 198 $237.50 31%

Sacramento--Roseville--Arden-Arcade, CA Metropolitan Statistical Area 23,983 $605.35 36%

Saginaw, MI Metropolitan Statistical Area 525 $265.65 37%

Salem, OR Metropolitan Statistical Area 1,813 $383.20 34%

Salinas, CA Metropolitan Statistical Area 3,695 $859.84 40%

Salisbury, MD-DE Metropolitan Statistical Area 1,648 $413.23 35%

Salt Lake City, UT Metropolitan Statistical Area 6,074 $417.80 32%

San Angelo, TX Metropolitan Statistical Area 63 $204.08 31%

San Antonio-New Braunfels, TX Metropolitan Statistical Area 4,025 $252.17 32%

San Diego-Carlsbad, CA Metropolitan Statistical Area 25,848 $751.80 36%

San Francisco-Oakland-Hayward, CA Metropolitan Statistical Area 31,318 $857.29 37%

San German, PR Metropolitan Statistical Area 108 $204.15 33%

San Jose-Sunnyvale-Santa Clara, CA Metropolitan Statistical Area 10,064 $948.51 37%

San Juan-Carolina-Caguas, PR Metropolitan Statistical Area 4,229 $295.11 37%

San Luis Obispo-Paso Robles-Arroyo Grande, CA Metropolitan Statistical Area 1,662 $756.96 36%

Sandusky, OH Metropolitan Statistical Area 69 $217.31 27%

Santa Cruz-Watsonville, CA Metropolitan Statistical Area 1,638 $972.42 38%

Santa Fe, NM Metropolitan Statistical Area 682 $517.63 35%

Santa Maria-Santa Barbara, CA Metropolitan Statistical Area 2,823 $727.39 38%

Santa Rosa, CA Metropolitan Statistical Area 4,279 $800.55 36%

Savannah, GA Metropolitan Statistical Area 1,480 $315.31 34%

Scranton--Wilkes-Barre--Hazleton, PA Metropolitan Statistical Area 1,693 $280.80 36%

Seattle-Tacoma-Bellevue, WA Metropolitan Statistical Area 22,000 $551.29 34%

Sebastian-Vero Beach, FL Metropolitan Statistical Area 1,216 $399.84 38%

Sebring, FL Metropolitan Statistical Area 385 $393.42 43%

Sheboygan, WI Metropolitan Statistical Area 239 $283.23 32%

Sherman-Denison, TX Metropolitan Statistical Area 191 $229.60 32%

Shreveport-Bossier City, LA Metropolitan Statistical Area 972 $241.12 33%

Sierra Vista-Douglas, AZ Metropolitan Statistical Area 230 $332.68 37%

Sioux City, IA-NE-SD Metropolitan Statistical Area 220 $231.70 35%

Sioux Falls, SD Metropolitan Statistical Area 264 $229.48 26%

South Bend-Mishawaka, IN-MI Metropolitan Statistical Area 1,142 $252.55 36%

Spartanburg, SC Metropolitan Statistical Area 1,022 $243.59 32%

Spokane-Spokane Valley, WA Metropolitan Statistical Area 1,774 $326.16 33%

Springfield, IL Metropolitan Statistical Area 236 $241.37 37%

Springfield, MA Metropolitan Statistical Area 3,161 $355.92 34%

Springfield, MO Metropolitan Statistical Area 839 $262.20 34%

Springfield, OH Metropolitan Statistical Area 403 $262.63 38%

St. Cloud, MN Metropolitan Statistical Area 525 $329.03 32%

St. George, UT Metropolitan Statistical Area 1,103 $527.47 36%

St. Joseph, MO-KS Metropolitan Statistical Area 217 $247.20 37%

St. Louis, MO-IL Metropolitan Statistical Area 12,368 $299.60 36%

State College, PA Metropolitan Statistical Area 177 $322.09 31%

Staunton-Waynesboro, VA Metropolitan Statistical Area 201 $374.87 36%

Stockton-Lodi, CA Metropolitan Statistical Area 9,960 $637.65 37%

Sumter, SC Metropolitan Statistical Area 259 $225.43 35%

Syracuse, NY Metropolitan Statistical Area 951 $254.50 36%

42

Appendix 8: All HAMP Activity by MSA
Making Home Affordable: Appendix 

Program Performance Report Third Quarter 2016

Metropolitan Statistical Area 

Permanent 

Modifications 

Started 

Median Monthly 

Payment 

Reduction 

Median Monthly 

Payment Reduction % of 

Pre-Modification 

Payment

Tallahassee, FL Metropolitan Statistical Area 1,477 $323.07 31%

Tampa-St. Petersburg-Clearwater, FL Metropolitan Statistical Area 24,842 $398.99 38%

Terre Haute, IN Metropolitan Statistical Area 224 $215.14 38%

Texarkana, TX-AR Metropolitan Statistical Area 119 $198.15 30%

The Villages, FL Metropolitan Statistical Area 180 $383.00 40%

Toledo, OH Metropolitan Statistical Area 2,422 $264.39 36%

Topeka, KS Metropolitan Statistical Area 337 $221.80 31%

Trenton, NJ Metropolitan Statistical Area 1,991 $481.74 37%

Tucson, AZ Metropolitan Statistical Area 6,540 $361.40 35%

Tulsa, OK Metropolitan Statistical Area 1,745 $248.21 34%

Tuscaloosa, AL Metropolitan Statistical Area 419 $282.06 32%

Tyler, TX Metropolitan Statistical Area 276 $300.59 36%

Urban Honolulu, HI Metropolitan Statistical Area 3,148 $754.76 31%

Utica-Rome, NY Metropolitan Statistical Area 442 $248.85 36%

Valdosta, GA Metropolitan Statistical Area 227 $272.91 31%

Vallejo-Fairfield, CA Metropolitan Statistical Area 6,832 $716.36 36%

Victoria, TX Metropolitan Statistical Area 56 $230.44 34%

Vineland-Bridgeton, NJ Metropolitan Statistical Area 899 $358.02 36%

Virginia Beach-Norfolk-Newport News, VA-NC Metropolitan Statistical Area 8,071 $390.04 32%

Visalia-Porterville, CA Metropolitan Statistical Area 4,140 $419.03 36%

Waco, TX Metropolitan Statistical Area 236 $209.40 33%

Walla Walla, WA Metropolitan Statistical Area 94 $336.13 34%

Warner Robins, GA Metropolitan Statistical Area 375 $277.69 34%

Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Statistical Area 53,866 $632.88 35%

Waterloo-Cedar Falls, IA Metropolitan Statistical Area 253 $213.40 36%

Watertown-Fort Drum, NY Metropolitan Statistical Area 64 $222.71 33%

Wausau, WI Metropolitan Statistical Area 214 $295.29 37%

Weirton-Steubenville, WV-OH Metropolitan Statistical Area 170 $232.54 38%

Wenatchee, WA Metropolitan Statistical Area 327 $377.39 31%

Wheeling, WV-OH Metropolitan Statistical Area 140 $186.72 33%

Wichita Falls, TX Metropolitan Statistical Area 90 $166.29 30%

Wichita, KS Metropolitan Statistical Area 945 $241.49 34%

Williamsport, PA Metropolitan Statistical Area 192 $199.20 30%

Wilmington, NC Metropolitan Statistical Area 1,227 $378.28 34%

Winchester, VA-WV Metropolitan Statistical Area 871 $453.14 32%

Winston-Salem, NC Metropolitan Statistical Area 2,061 $275.90 34%

Worcester, MA-CT Metropolitan Statistical Area 6,209 $498.03 37%

Yakima, WA Metropolitan Statistical Area 488 $270.76 32%

York-Hanover, PA Metropolitan Statistical Area 1,908 $361.72 32%

Youngstown-Warren-Boardman, OH-PA Metropolitan Statistical Area 1,549 $252.39 37%

Yuba City, CA Metropolitan Statistical Area 1,516 $498.86 36%

Yuma, AZ Metropolitan Statistical Area 1,287 $334.19 35%

43

Appendix 8: All HAMP Activity by MSA