HAMP Application Activity by Servicer 1

As of January 2017

Servicer Name # Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 993 86 907 1,528,145 1,502,457 588,135 914,322

BankUnited 2 1 1 10,357 9,957 4,968 4,989

Bayview Loan Servicing, LLC 1,198 67 1,131 93,279 89,797 20,758 69,039

Carrington Mortgage Services, LLC 589 66 523 105,590 104,911 27,380 77,531

CCO Mortgage, a division of RBS Citizens NA 133 15 118 39,479 39,321 7,040 32,281

CIT Bank, NA6 99 14 85 388,421 388,215 103,626 284,589

CitiMortgage Inc 750 54 696 619,994 607,251 194,450 412,801

Ditech Financial LLC7 - - - 131,064 126,952 49,910 77,042

JPMorgan Chase Bank, NA 2,598 369 2,229 1,856,875 1,841,874 454,651 1,387,223

Nationstar Mortgage LLC 2,551 426 2,125 636,183 634,561 134,636 499,925

Navy Federal Credit Union 136 7 129 16,222 16,130 2,509 13,621

Ocwen Loan Servicing, LLC 6,583 1,069 5,514 1,681,167 1,639,346 506,749 1,132,597

ORNL Federal Credit Union - - - 824 759 66 693

PennyMac Loan Services, LLC 60 10 50 24,336 24,263 6,684 17,579

PNC Bank NA8 48 33 15 53,888 53,844 29,309 24,535

Select Portfolio Servicing, Inc. 3,944 810 3,134 306,775 282,145 136,486 145,659

Specialized Loan Servicing LLC 2,193 339 1,854 129,514 127,876 22,595 105,281

U.S. Bank National Association 363 150 213 161,867 160,353 48,963 111,390

Wells Fargo Bank, NA 3,451 386 3,065 1,623,706 1,608,121 454,948 1,153,173

Other Servicers9 - - - 212,677 212,504 111,096 101,408

TOTAL 25,691 3,902 21,789 9,620,363 9,470,637 2,904,959 6,565,678

Activity in January 2017 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in 

the survey and is not separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, 

may impact servicer processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage 

modification requests. Previously, servicer reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of 

reporting, some servicers have updated Program-to-Date results to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer 

corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of 

Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all 

mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. As of January 2017, servicers were no longer required to provide monthly requests received 

volumes. Due to the December 30, 2016 HAMP application deadline, servicers will not report any requests received after that date and therefore, the monthly Requests Received column has been removed from the report. 

Servicers continue to evaluate and decision requests which were submitted by the application deadline. 

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests 

Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program 

guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, 

effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet 

basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.