HAMP Application Activity by Servicer 1

As of June 2014

Servicer Name

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 9,172 8,560 706 7,854 1,413,768 1,388,181 591,250 796,931

BankUnited 21 12 5 7 9,822 9,601 4,734 4,867

Bayview Loan Servicing, LLC 1,709 2,071 526 1,545 41,263 38,927 12,618 26,309

Carrington Mortgage Services, LLC 1,330 1,019 116 903 80,435 78,267 24,516 53,751

CCO Mortgage, a division of RBS Citizens NA 547 465 54 411 29,189 28,245 6,098 22,147

CitiMortgage Inc 264 506 444 62 528,124 520,631 227,015 293,616

Green Tree Servicing LLC 1,626 1,707 514 1,193 96,974 93,109 36,954 56,155

JPMorgan Chase Bank, NA 6,574 3,053 728 2,325 1,556,494 1,532,082 442,226 1,089,856

Midland Mortgage Co. 2,294 2,131 179 1,952 119,331 117,456 10,625 106,831

Nationstar Mortgage LLC 8,071 8,850 1,256 7,594 435,341 414,584 89,817 324,767

Navy Federal Credit Union 172 186 28 158 11,479 11,015 2,131 8,884

Ocwen Loan Servicing, LLC 35,900 35,743 3,182 32,561 1,546,052 1,485,083 222,936 1,262,147

OneWest Bank 31 277 51 226 383,234 382,846 102,536 280,310

ORNL Federal Credit Union 2 2 - 2 584 584 53 531

PennyMac Loan Services, LLC 366 204 53 151 20,200 18,977 5,506 13,471

PNC Bank, National Association 27 73 1 72 965 888 45 843

PNC Mortgage6 570 582 55 527 41,389 41,342 27,759 13,583

Residential Credit Solutions, Inc. 259 296 36 260 18,263 18,098 2,086 16,012

Select Portfolio Servicing, Inc. 7,708 4,717 2,003 2,714 201,756 161,816 97,987 63,829

Specialized Loan Servicing LLC 3,403 3,137 575 2,562 58,927 56,179 9,116 47,063

U.S. Bank National Association 1,439 3,122 221 2,901 127,861 123,721 43,937 79,784

Wells Fargo Bank, NA 6,951 6,214 1,460 4,754 1,412,635 1,391,835 421,627 970,208

Other Servicers7 - - - - 170,842 170,842 106,111 64,731

TOTAL 88,436 82,927 12,193 70,734 8,304,928 8,084,309 2,487,683 5,596,626

Activity in June 2014 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury.

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria.

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).