HAMP Application Activity by Servicer 1

As of November 2017

Servicer Name # Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA - - - 1,524,748 1,505,172 588,284 916,888

BankUnited - - - 9,959 9,959 4,970 4,989

Bayview Loan Servicing, LLC - - - 92,548 92,371 20,911 71,460

Carrington Mortgage Services, LLC - - - 105,590 105,590 27,443 78,147

Citizens Bank, N.A. - - - 39,479 39,479 7,041 32,438

CIT Bank, NA6 7 - 7 388,421 388,327 103,632 284,695

CitiMortgage Inc 181 - 181 614,753 613,432 194,845 418,587

Ditech Financial LLC7 - - - 131,064 131,064 50,828 80,236

JPMorgan Chase Bank, NA - - - 1,853,776 1,847,897 455,099 1,392,798

Nationstar Mortgage, LLC dba Mr Cooper - - - 633,038 633,038 134,794 498,244

Navy Federal Credit Union - - - 16,222 16,222 2,509 13,713

Ocwen Loan Servicing, LLC - - - 1,679,651 1,653,002 507,500 1,145,502

ORNL Federal Credit Union - - - 824 824 66 758

PennyMac Loan Services, LLC - - - 24,545 24,545 6,706 17,839

PNC Bank NA8 - - - 53,888 53,846 29,336 24,510

Select Portfolio Servicing, Inc. - - - 304,060 295,037 139,390 155,647

Specialized Loan Servicing LLC - - - 130,912 130,892 22,932 107,960

U.S. Bank National Association - - - 161,867 161,862 49,525 112,337

Wells Fargo Bank, NA 108 - 108 1,619,345 1,611,474 455,124 1,156,350

Other Servicers9 - - - 212,677 212,504 111,096 101,408

TOTAL 296 - 296 9,597,367 9,526,537 2,912,031 6,614,506

Activity in November 2017 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in 

the survey and is not separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, 

may impact servicer processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage 

modification requests. Previously, servicer reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of 

reporting, some servicers have updated Program-to-Date results to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer 

corrections to prior reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of 

Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all 

mortgage modification requests received, whereas they previously included only requests that met basic HAMP eligibility criteria. As of January 2017, servicers were no longer required to provide monthly requests received 

volumes. Due to the December 30, 2016 HAMP application deadline, servicers will not report any requests received after that date and therefore, the monthly Requests Received column has been removed from the report. 

Servicers continue to evaluate and decision requests which were submitted by the application deadline. 

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests 

Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program 

guidance, as reported by servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, 

effective June 1, 2010; servicers do not report Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet 

basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only