HAMP Application Activity by Servicer 1

As of November 2016

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 4,609 3,285 152 3,133 1,527,387 1,498,312 587,886 910,426

BankUnited 3 5 4 1 10,355 9,951 4,963 4,988

Bayview Loan Servicing, LLC 1,241 1,323 132 1,191 89,898 87,281 20,559 66,722

Carrington Mortgage Services, LLC 1,086 854 63 791 104,801 103,728 27,256 76,472

CCO Mortgage, a division of RBS Citizens NA 126 147 13 134 39,347 39,084 7,008 32,076

CIT Bank, NA6 70 63 6 57 388,217 387,959 103,596 284,363

CitiMortgage Inc 765 774 54 720 618,485 605,748 194,328 411,420

Ditech Financial LLC7 1,994 2,281 504 1,777 128,588 125,070 49,367 75,703

JPMorgan Chase Bank, NA 2,732 2,575 367 2,208 1,851,741 1,836,608 453,863 1,382,745

Nationstar Mortgage LLC 4,630 4,554 930 3,624 632,145 627,073 133,238 493,835

Navy Federal Credit Union 176 197 10 187 16,031 15,811 2,495 13,316

Ocwen Loan Servicing, LLC 9,180 7,075 1,715 5,360 1,673,024 1,625,151 503,832 1,121,319

ORNL Federal Credit Union 10 - - - 814 752 62 690

PennyMac Loan Services, LLC 99 88 16 72 24,205 24,126 6,657 17,469

PNC Bank NA8 349 330 36 294 53,586 53,473 29,240 24,233

Select Portfolio Servicing, Inc. 4,225 2,920 941 1,979 300,051 275,066 135,073 139,993

Specialized Loan Servicing LLC 1,430 2,427 426 2,001 125,324 123,661 21,912 101,749

U.S. Bank National Association 433 795 128 667 161,541 159,443 48,695 110,748

Wells Fargo Bank, NA 5,511 5,358 712 4,646 1,619,420 1,600,230 453,971 1,146,259

Other Servicers9 - - - - 212,677 212,504 111,096 101,408

TOTAL 38,669 35,051 6,209 28,842 9,577,637 9,411,031 2,895,097 6,515,934

Activity in November 2016 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not 

become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods