HAMP Application Activity by Servicer 1

As of February 2016

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 6,050 3,660 235 3,425 1,497,679 1,468,580 586,301 882,279

BankUnited 25 5 2 3 10,254 9,858 4,907 4,951

Bayview Loan Servicing, LLC 1,419 1,754 326 1,428 74,058 70,942 18,879 52,063

Carrington Mortgage Services, LLC 759 788 112 676 96,760 96,672 26,548 70,124

CCO Mortgage, a division of RBS Citizens NA 377 340 37 303 37,834 37,411 6,808 30,603

CIT Bank, NA6 109 103 22 81 387,409 387,177 103,482 283,695

CitiMortgage Inc 1,322 1,476 155 1,321 611,078 595,810 193,490 402,320

Ditech Financial LLC7 408 594 188 406 115,242 113,005 44,144 68,861

JPMorgan Chase Bank, NA 4,275 3,665 635 3,030 1,828,443 1,807,923 449,634 1,358,289

Nationstar Mortgage LLC 6,136 5,751 1,352 4,399 585,447 578,491 122,207 456,284

Navy Federal Credit Union 142 156 8 148 14,446 14,254 2,422 11,832

Ocwen Loan Servicing, LLC 12,678 9,419 2,492 6,927 1,588,891 1,537,995 480,087 1,057,908

ORNL Federal Credit Union 2 4 - 4 727 727 56 671

PennyMac Loan Services, LLC 31 72 10 62 23,391 23,263 6,472 16,791

PNC Bank NA8 308 325 33 292 50,714 50,618 28,922 21,696

Residential Credit Solutions, Inc. 175 197 19 178 41,753 41,580 4,979 36,601

Select Portfolio Servicing, Inc. 3,461 4,668 2,594 2,074 269,372 247,977 127,836 120,141

Specialized Loan Servicing LLC 2,883 2,315 396 1,919 106,835 102,510 18,507 84,003

U.S. Bank National Association 1,149 1,030 119 911 154,230 152,946 47,137 105,809

Wells Fargo Bank, NA 7,353 7,400 1,153 6,247 1,569,850 1,546,610 446,546 1,100,064

Other Servicers9 - - - - 170,842 170,842 106,111 64,731

TOTAL 49,062 43,722 9,888 33,834 9,235,255 9,055,191 2,825,475 6,229,716

Activity in February 2016 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results to 

better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 10-

02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas they 

previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become 

Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010;servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when 

the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).