HAMP Application Activity by Servicer 1

As of December 2013

Servicer Name

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 9,633 2,352 557 1,795 1,361,059 1,338,996 585,708 753,288

BankUnited 30 30 15 15 9,599 9,431 4,633 4,798

Bayview Loan Servicing, LLC 726 945 272 673 30,818 29,573 10,235 19,338

Carrington Mortgage Services, LLC 1,685 1,715 475 1,240 70,795 69,716 23,253 46,463

CCO Mortgage, a division of RBS Citizens NA 330 417 39 378 26,356 25,828 5,813 20,015

CitiMortgage Inc 355 795 537 258 526,714 517,066 224,082 292,984

Green Tree Servicing LLC 1,168 950 431 519 86,606 83,540 32,921 50,619

JPMorgan Chase Bank, NA 8,642 6,391 876 5,515 1,525,431 1,514,591 437,892 1,076,699

Midland Mortgage Co. 2,349 2,576 175 2,401 105,273 103,400 9,025 94,375

Nationstar Mortgage LLC 8,701 10,300 2,112 8,188 388,364 363,603 78,988 284,615

Navy Federal Credit Union 218 192 29 163 10,341 9,878 1,903 7,975

Ocwen Loan Servicing, LLC 17,547 14,815 3,118 11,697 1,326,834 1,288,278 302,528 985,750

OneWest Bank 878 1,311 49 1,262 381,436 380,379 102,188 278,191

ORNL Federal Credit Union 15 15 1 14 527 527 52 475

PennyMac Loan Services, LLC 497 585 150 435 17,627 16,866 4,791 12,075

PNC Bank, National Association 12 14 2 12 665 614 32 582

PNC Mortgage6 407 398 48 350 37,038 36,919 27,279 9,640

Residential Credit Solutions, Inc. 298 320 46 274 16,535 16,252 1,889 14,363

Select Portfolio Servicing, Inc. 4,199 3,853 1,075 2,778 147,008 139,780 91,029 48,751

Specialized Loan Servicing LLC 1,124 1,103 157 946 45,939 43,607 6,805 36,802

U.S. Bank National Association 1,935 1,335 56 1,279 116,414 108,409 42,938 65,471

Wells Fargo Bank, NA 7,183 7,716 2,056 5,660 826,769 813,760 282,729 531,031

Other Servicers7 - - - - 170,842 170,842 106,111 64,731

TOTAL 67,932 58,128 12,276 45,852 7,228,990 7,081,855 2,382,824 4,699,031

Activity in December 2013 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury.

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria.

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas 

they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010;servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when 

the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).