HAMP Application Activity by Servicer 1

As of January 2016

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 6,053 3,637 268 3,369 1,492,383 1,464,920 586,066 878,854

BankUnited 22 13 8 5 10,229 9,853 4,905 4,948

Bayview Loan Servicing, LLC 1,469 1,728 310 1,418 72,375 69,188 18,553 50,635

Carrington Mortgage Services, LLC 787 759 100 659 96,001 95,884 26,436 69,448

CCO Mortgage, a division of RBS Citizens NA 481 475 32 443 37,457 37,071 6,771 30,300

CIT Bank, NA6 106 95 23 72 387,329 387,074 103,460 283,614

CitiMortgage Inc 1,314 1,429 163 1,266 610,119 594,334 193,335 400,999

Ditech Financial LLC7 499 718 239 479 114,834 112,411 43,956 68,455

JPMorgan Chase Bank, NA 3,957 3,302 508 2,794 1,825,213 1,804,258 448,999 1,355,259

Nationstar Mortgage LLC 6,145 6,701 1,536 5,165 579,311 572,740 120,855 451,885

Navy Federal Credit Union 144 136 10 126 14,304 14,098 2,414 11,684

Ocwen Loan Servicing, LLC 11,025 10,550 4,188 6,362 1,576,480 1,528,576 477,595 1,050,981

ORNL Federal Credit Union 5 3 - 3 725 723 56 667

PennyMac Loan Services, LLC 111 135 23 112 23,360 23,191 6,462 16,729

PNC Bank NA8 328 352 41 311 50,397 50,291 28,887 21,404

Residential Credit Solutions, Inc. 234 304 16 288 41,578 41,383 4,960 36,423

Select Portfolio Servicing, Inc. 3,065 3,043 1,111 1,932 266,063 243,285 125,242 118,043

Specialized Loan Servicing LLC 2,526 2,271 408 1,863 103,938 100,195 18,111 82,084

U.S. Bank National Association 986 868 138 730 153,081 151,916 47,018 104,898

Wells Fargo Bank, NA 6,481 6,496 950 5,546 1,562,835 1,539,210 445,393 1,093,817

Other Servicers9 - - - - 170,842 170,842 106,111 64,731

TOTAL 45,738 43,015 10,072 32,943 9,188,854 9,011,443 2,815,585 6,195,858

Activity in January 2016 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results to 

better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 10-

02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, whereas they 

previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of complete mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become 

Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010;servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when 

the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).