HAMP Application Activity by Servicer 1

As of August 2014

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 13,723 10,865 497 10,368 1,400,904 1,383,400 579,087 804,313

BankUnited 20 8 8 - 9,865 9,623 4,754 4,869

Bayview Loan Servicing, LLC 1,437 287 89 198 44,558 39,643 12,845 26,798

Carrington Mortgage Services, LLC 2,504 1,100 111 989 84,247 80,433 24,747 55,686

CCO Mortgage, a division of RBS Citizens NA 550 604 53 551 30,306 29,492 6,213 23,279

CitiMortgage Inc 6,291 3,654 622 3,032 541,142 528,261 228,708 299,553

Green Tree Servicing LLC 1,205 1,548 560 988 99,629 96,383 38,087 58,296

JPMorgan Chase Bank, NA 7,249 3,737 895 2,842 1,563,139 1,539,046 443,842 1,095,204

Nationstar Mortgage LLC 9,111 10,404 1,723 8,681 446,596 433,988 92,885 341,103

Navy Federal Credit Union 180 172 16 156 11,861 11,393 2,169 9,224

Ocwen Loan Servicing, LLC 16,874 14,282 4,418 9,864 883,131 861,065 151,669 709,396

OneWest Bank 696 735 135 600 384,154 383,845 102,739 281,106

ORNL Federal Credit Union 13 13 - 13 605 605 53 552

PennyMac Loan Services, LLC 1,025 1,026 297 729 21,830 21,111 6,029 15,082

PNC Bank, National Association 29 27 3 24 1,041 952 51 901

PNC Mortgage6 496 510 56 454 42,420 42,396 27,880 14,516

Residential Credit Solutions, Inc. 301 358 27 331 18,881 18,771 2,151 16,620

Select Portfolio Servicing, Inc. 5,045 3,519 1,497 2,022 181,147 168,352 101,285 67,067

Specialized Loan Servicing LLC 1,946 1,463 272 1,191 63,254 60,936 10,108 50,828

U.S. Bank National Association 1,817 2,055 269 1,786 131,285 128,383 44,428 83,955

Wells Fargo Bank, NA 7,741 9,239 1,432 7,807 1,439,961 1,426,803 426,691 1,000,112

Other Servicers7 - - - - 170,842 170,842 106,111 64,731

TOTAL 78,253 65,606 12,980 52,626 7,570,798 7,435,723 2,412,532 5,023,191

Activity in August 2014 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating Program-to-Date results.

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity.

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).