HAMP Application Activity by Servicer 1

As of November 2015

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 4,924 3,876 241 3,635 1,470,025 1,457,672 585,530 872,142

BankUnited 22 10 8 2 10,192 9,834 4,892 4,942

Bayview Loan Servicing, LLC 1,529 1,669 268 1,401 69,921 65,647 18,067 47,580

Carrington Mortgage Services, LLC 747 760 106 654 94,445 94,330 26,258 68,072

CCO Mortgage, a division of RBS Citizens NA 414 420 35 385 36,609 36,194 6,703 29,491

CIT Bank, NA6 113 114 20 94 387,072 386,812 103,412 283,400

CitiMortgage Inc 1,647 1,297 145 1,152 607,202 591,503 193,037 398,466

Ditech Financial LLC7 674 724 190 534 113,485 111,086 43,464 67,622

JPMorgan Chase Bank, NA 4,223 3,930 737 3,193 1,818,278 1,796,982 447,771 1,349,211

Nationstar Mortgage LLC 6,697 6,451 1,301 5,150 566,394 558,139 117,454 440,685

Navy Federal Credit Union 153 162 13 149 14,018 13,802 2,395 11,407

Ocwen Loan Servicing, LLC 10,282 10,930 2,970 7,960 1,554,349 1,507,446 470,380 1,037,066

ORNL Federal Credit Union 4 4 - 4 711 711 56 655

PennyMac Loan Services, LLC 152 129 29 100 23,152 22,944 6,406 16,538

PNC Bank NA8 359 349 45 304 49,670 49,550 28,800 20,750

Residential Credit Solutions, Inc. 369 347 24 323 40,963 40,623 4,917 35,706

Select Portfolio Servicing, Inc. 3,685 2,961 1,145 1,816 259,698 236,684 122,717 113,967

Specialized Loan Servicing LLC 2,503 2,705 465 2,240 99,241 95,277 17,243 78,034

U.S. Bank National Association 911 867 133 734 150,867 149,832 46,765 103,067

Wells Fargo Bank, NA 6,944 6,974 1,047 5,927 1,549,974 1,525,721 443,347 1,082,374

Other Servicers9 - - - - 170,842 170,842 106,111 64,731

TOTAL 46,352 44,679 8,922 35,757 9,087,108 8,921,631 2,795,725 6,125,906

Activity in November 2015 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).