Making Home Affordable Program

Servicer Performance Report Through September 2010

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MoPe

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HoHA

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Report HighlightsThis Month: Performance of Permanent Modifications• Early data indicate that HAMP permanent modifications are performing well over 

time. 

• At nine months, nearly 90% of homeowners remain in a permanent modification, 

with 11% defaulted. Fewer than 16% of permanent modifications are 60+ days delinquent.

• At six months, fewer than 10% of permanent modifications are 60+ days 

delinquent, and fewer than 6% have defaulted from the program after missing three consecutive payments.

Nearly 500,000 Permanent Modifications Granted to Homeowners• Nearly 28,000 permanent modifications reported in September. • Homeowners in active permanent modifications realize a median monthly 

payment reduction of 36%, or more than $500 per month.

• For homeowners in permanent modifications, their median first-lien housing 

expense falls from 45% of their monthly income to 31%.

• Homeowners who do not complete the trial modification phase of HAMP are 

likely to find an alternative solution such as a proprietary modification or a short sale. Fewer than 16% have gone to foreclosure.
Making Home Affordable Program

Servicer Performance Report Through September 2010

HAMP Activity: All Servicers

Total

HAMP Eligibility (As of Aug.31, 2010)

Eligible Delinquent Loans1 2,959,510

Eligible Delinquent Borrowers2 1,304,572

TrialModifications

Trial Plan Offers Extended (Cumulative)3 1,604,036

All Trials Started 1,369,414

Trials Reported Since August 2010 Report4 35,297

Trial Modifications Canceled (Cumulative) 699,924

Active Trials 173,592

Permanent Modifications

All Permanent Modifications Started 495,898

Permanent Modifications Begun SinceAugust 2010 Report 27,840Permanent Modifications Canceled

(Cumulative)5 29,190

Active Permanent Modifications 466,708

1 Estimated eligible 60+ day delinquent loans as reported by servicers as of Aug. 31, 2010, include conventional loans:

 in foreclosure and bankruptcy.

 with a current unpaid principal balance less than $729,750 on a one‐unit property, $934,200 on a two‐unit

property, $1,129,250 on a three‐unit property and $1,403,400 on a four‐unit property.

 on a property that was owner‐occupied at origination.

 originated on or before January 1, 2009.

Estimated eligible 60+ day delinquent loans exclude:

 FHA and VA loans.

 loans that are current or less than 60 days delinquent, which may be eligible for HAMP if a borrower is in

imminent default.

For servicers enrolling after July 1, 2010 that did not participate in the 60+ day delinquency survey, the delinquency

count is from the servicer registration form. 2 The estimated eligible 60+ day delinquent borrowers are those in HAMP‐eligible loans, minus estimated exclusions of

loans on vacant properties, loans with borrower debt‐to‐income ratio below 31%, loans that fail the NPV test,

properties no longer owner‐occupied, manufactured housing loans with title/chattel issues that exclude them from

HAMP, and loans where the investor pooling and servicing agreements preclude modification. Exclusions for DTI

and NPV results are estimated using market analytics. 3 As reported in the weekly servicer survey of large SPA servicers through September 30, 2010. 4 Servicers may enter new trial modifications into the HAMP system of record anytime before the loan convertsto a

permanent modification. 5 A permanent modification is canceled when the borrower has missed three or more consecutive monthly payments.

Includes 428 loans paid off.

HAMP Trials 

Permanent Modific

564,183

723,640

838,694

956,843

1,0

0

200,000400,000600,000800,000

1,000,0001,200,0001,400,000

Sep

and

Earlier

Oct Nov Dec J

2

4,742 15,649 31,424

66,938

117,3

0

100,000200,000300,000400,000500,000600,000

Sep

and

Earlier

Oct Nov Dec Jan

201

Source: HAMP system of record. Servicers may enbefore the loan converts to a permanent modificatiorecord since the prior report; of those, 25,042 were Source: HAMP system of record.
Making Home Affordable Program

Servicer Performance Report Through September 2010

• Aggregate reductions in monthly mortgage payments for borrowers in active trial and permanent modifications total more than $3.4 billion.• The median savings for borrowers in active permanent modifications is $520.68, or 36% of the median payment before modification. 

Interest Rate Reduction 100%Term Extension 57.1%Principal Forbearance 29.8%

2.8%

11.6

0% 2

Illness of Principal

Borrower

Excessive

Obligation

Loss of Income

1 Includes borrowers who are employed b

those who have lost their jobs.Note: Does not include 17.5% of permane

1

Modification Characteristics

Active Permanent Modifications by Modification Step

Predominant Hardship Rea

Loan Characteristic

Before 

Modification

After 

Modification

Median 

Decrease

Front-End Debt-to-Income Ratio1 45.0% 31.0% ‐14.0 pct pts

Back-End Debt-to-Income Ratio2 79.7% 63.3% ‐14.5 pct ptsMedian Monthly Housing Payment3 $1,432.55 $838.59 ‐$520.68

1 Ratio of housing expenses (principal, interest, taxes, insurance and homeowners 

association and/or condo fees) to monthly gross income. 

2 Ratio of total monthly debt payments (including mortgage principal and interest, taxes, 

insurance, homeowners association and/or condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and investment property payments) to monthly gross income. Borrowers who have a back-end debt-to-income ratio of greater than 55% are required to seek housing counseling under program guidelines. 3 Principal and interest payment. 

Loan Statu

Select Median Characteristics of Active Permanent Modifications

In 

a

Note: For all trial modifications start“At Risk of Default” includes borrowthose in imminent default. “In Defau
Making Home Affordable Program

Servicer Performance Report Through September 2010

Performance of Permanent Modifications (As of August 31, 

Modification Became Permanent in:

Delinquency: Months After Conversion to Perman

3 6 9 

# 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 

Q3 2009 3,589 9.8% 3.5% 4,470 14.9% 9.8% 4,730 19.6% 

Q4 2009 44,473 5.3% 1.4% 48,347 9.6% 5.7% 51,227 15.3% 

Q1 2010 125,937 3.8% 1.0% 152,802 9.8% 5.4% -- -- 

Q2 2010 150,731 5.0% 1.4% -- -- -- -- -- 

ALL 324,730 4.6% 1.3% 205,619 9.8% 5.5% 55,957 15.6% 

Note: For permanent loans aged at least 3 months as of August 31, as reported by servicers through September 17.

• The table stratifies the data by the quarter in which the permanent modification became effective and provides two separ

• 60+ days delinquent: All loans that have missed two or more consecutive monthly payments, including 90+ da• 90+ days delinquent: All loans that have missed three or more consecutive monthly payments.

• The table reflects the fact that loan payment status is not reported by servicers after program disqualification (90+ days d

loans are included in each of the 60+ days delinquent and 90+ days delinquent metrics for all future reporting periods, evpaid off following program disqualification.

• This table reflects a total of 16,697 disqualified loans that have aged 3, 6, 9 or 12 months through the August activity per

September 17. 

• Servicers are required to report monthly payment information on HAMP modifications in the form of an Official Monthly R

OMR for a loan in a given month, the performance of that loan is not included in the table for that month. This table reflec

modification ages, causing the total loan count for each quarter in months 6 and 9 to be higher than the count in month 3reports due to servicer data corrections.

• Once a loan is paid off, it is no longer reflected in future periods. • This table will be published quarterly.

This table shows the performance of permanent HAMP modifications at 3, 6, 9, and 12 mon

modifications that have aged at least 3, 6, 9, or 12 months, as applicable. For example: 

Of loans that became permanent in the 1st quarter of 2010, 9.8% were 60+ days delinq
Making Home Affordable Program

Servicer Performance Report Through September 2010

86% 83%

73% 71% 67% 67% 63%

0%

25%50%75%

100%

Trial Length atConversion(months):

3.0 3.1 3.1 3.3 3.0 4.1 3.8 

As of Aug. 31, 2010 Cumulative As of Sept. 30, 2010

Servicer 

Estimated Eligible

60+ Day Delinquent

Borrowers1 

Trial Plan 

Offers 

Extended2

All HAMP 

Trials 

Started3

Active Trial 

Modifications3

Active 

Permanent 

Modifications3

American Home Mortgage Servicing Inc 46,985 30,267 25,250 9,442 13,289

Aurora Loan Services, LLC 26,374 52,106 37,810 1,335 12,541

Bank of America, NA4 375,168 411,740 328,454 62,360 78,905

CitiMortgage, Inc. 110,480 162,925 150,568 10,400 49,538

GMAC Mortgage, LLC 13,610 61,976 51,494 4,922 31,932

HomEq Servicing5 13,965 7,483 6,730 1,420 4,949

J.P. Morgan Chase Bank, NA6 193,874 268,544 214,526 18,168 62,368

Litton Loan Servicing LP 43,362 38,027 35,423 1,561 8,744Nationstar Mortgage LLC 17,347 27,745 23,953 2,035 10,953

Ocwen Financial Corp. Inc. 29,377 28,467 30,165 4,986 18,646

OneWest Bank 37,131 62,556 46,414 6,965 20,380

PNC Mortgage7 14,209 22,850 18,365 822 4,074

Saxon Mortgage Services, Inc. 22,561 46,092 35,723 2,580 11,746

Select Portfolio Servicing 14,507 64,136 38,903 2,308 16,014

US Bank NA 9,719 14,919 12,819 2,272 7,638

Wachovia Mortgage, FSB8 25,165 18,772 16,591 5,699 10,550

Wells Fargo Bank, NA9 136,768 257,903 182,748 11,027 50,815

Other SPA servicers10 22,716 27,528 26,751 5,283 14,745

Other GSE Servicers11 151,254 NA 86,727 20,007 38,881

Total 1,304,572 1,604,036 1,369,414 173,592 466,708

1 Estimated eligible 60+ day delinquent borrowers as reported by 

servicers as of August 31, 2010, include those in conventional loans: 

 in foreclosure and bankruptcy. with a current unpaid principal balance less than $729,750 on a 

one-unit property, $934,200 on a two-unit property, $1,129,250 on a three-unit property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination. originated prior to January 1, 2009.

Estimated eligible 60+ day delinquent borrowers excludes: 

 Those in FHA and VA loans. Those in loans that are current or less than 60 days delinquent, 

which may be eligible for HAMP if a borrower is in imminent default.

 Those borrowers with debt-to-income ratios less than 31% or a 

negative NPV test,

 Owners of vacant properties or properties otherwise excluded.Exclusions for DTI and NPV are estimated using market analytics.

For servicers enrolling after July 1, 2010 that did not participate in the 60+ 

day delinquency survey, the delinquency count is from the servicer registration form.

2 As reported in the weekly servicer survey of large SPA servicers 

through September 30, 2010. 3 Active trial and permanent modifications as reported into the HAMP system of record by servicers. Subject to adjustment based on servicer reconciliation of historic loan files. 

4 Bank of America, NA includes Bank of America, NA, BAC Home Loans 

Servicing LP, Home Loan Services and Wilshire Credit Corporation.

5 HomEq’s reporting for eligible borrowers and trial plan offers extended is 

unchanged from last month. 

6 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.7 Formerly National City Bank.8 Wachovia Mortgage, FSB consists of Pick-a-Payment loans.9 Wells Fargo Bank, NA includes a portion of the loans previously 

included in Wachovia Mortgage, FSB. 

10 Other SPA servicers are entities with less than 5,000 estimated eligible 

60+ day delinquent borrowers as of August 31, 2010, that have signed participation agreements with Treasury and Fannie Mae. A full list of participating servicers is in Appendix A.

11 Includes servicers of loans owned or guaranteed by Fannie Mae and 

Freddie Mac. Includes GSE loans transferred from SPA servicers.

A

32,444

11,494

7,868 7,110

3,257 3,188 2,

0

5,000

10,00015,00020,00025,00030,00035,000

HAMP Modification Activity by Servicer Co

1 As of September 30, 2010. Active trials initiated at least 

Note: Per program guidelines, effective June 1, 2

servicers initiated trials using stated income infor

1 As measured against trials eligible to convert – those three months 

Permanent modifications transferred among servicers are credited to 

76,500 active 
Making Home Affordable Program

Servicer Performance Report Through September 2010

Disposition Path 

Homeowners in Canceled HAMP Trial Modifications

Through August 2010 (8 Largest Servicers) 1

Homeowners Whose HAMP Trial Modification Was Canceled Who Are in the Process of:

Servicer

Action

Pending2

Action Not

Allowed –

Bankruptcy

in Process

Borrower

Current

Alternative

Modification

Payment

Plan3 Loan Payoff

Short Sale/

Deed in

Lieu

Foreclosure

Starts

Foreclosure

Completions

American HomeMortgage Servicing Inc. 147 17 104 710 5 39 48 79 5 

Bank of America, NA4 58,424 4,102 7,400 41,397 11,274 1,595 20,656 12,499 1,663 

CitiMortgage Inc. 20,395 3,630 8,440 35,306 785 980 1,968 11,678 1,341 GMAC Mortgage, LLC 1,674 335 1,067 6,311 175 239 480 1,406 622 

JP Morgan Chase Bank

NA5 15,869 876 2,159 64,724 157 2,459 3,489 18,536 4,547 

Litton Loan Servicing LP 3,417 484 1,962 13,738 343 104 939 2,536 565 

OneWest Bank 3,376 439 330 6,762 99 14 768 1,613 1,231 

Wells Fargo Bank NA6 8,312 621 10,495 63,056 1084 2,933 4,911 19,094 5,657 

TOTAL(These 8 Servicers)

111,614

21.3%

10,504

2.0%

31,957

6.1%

232,004

44.2%

13,922

2.7%

8,363

1.6%

33,259

6.3%

67,441

12.9%

15,631

3.0%

Note: Data is as reported by servicers for actions completed through August 31, 2010. 1 As defined by cap amount.2 Trial loans that have been canceled, but no further action has yet been taken. 3 An arrangement with the borrower and servicer that does not involve a formal loan modification. 4 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation.5 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.6 Wells Fargo Bank, NA includes a portion of the loans previously included in Wachovia Mortgage, FSB. Excludes Wachovia Mortgage FSB Pick-a-Payment Loans. 

Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios.
Making Home Affordable Program

Servicer Performance Report Through September 2010

Disposition Path 

Homeowners Not Accepted for HAMP Trial Modificatio

Through August 2010 (8 Largest Servicers) 1

Homeowners Not Accepted for a HAMP Trial Modification Who Are in the Process of:

Servicer

Action

Pending2

Action Not

Allowed –

Bankruptcy

in Process

Borrower

Current

Alternative

Modification

Payment

Plan3 Loan Payoff

Short Sale/

Deed in

Lieu

Foreclosure

Starts

Foreclosure

Completions

American HomeMortgage Servicing Inc. 3,170 473 4,737 31,568 413 353 1,446 4,310 189 

Bank of America, NA4 17,616 2,926 3,681 12,864 3,062 1,214 17,542 28,064 6,656 

CitiMortgage Inc. 21,053 6,375 33,075 31,747 6,580 6,671 2,266 7,637 2,727 

GMAC Mortgage, LLC 23,630 4,052 24,306 33,675 2,850 1,077 3,524 15,831 5,588 

JP Morgan Chase Bank

NA5 25,661 2,060 67,508 62,900 352 9,269 4,052 12,616 3,266 

Litton Loan Servicing LP 7,783 3,122 7,550 10,989 1,057 356 3,568 9,053 2,789 

OneWest Bank 7,170 1,501 5,283 4,387 370 166 2,649 3,747 4,778 

Wells Fargo Bank NA6 9,569 1,006 18,130 34,288 983 2,931 3,565 11,064 5,353 

TOTAL(These 8 Servicers)

115,652

16.0%

21,515

3.0%

164,270

22.7%

222,418

30.7%

15,667

2.2%

22,037

3.0%

38,612

5.3%

92,322

12.8%

31,346

4.3%

Note: Data is as reported by servicers for actions completed through August 31, 2010. 1 As defined by cap amount.2 Homeowners who were not approved for a HAMP trial modification, but no further action has yet been taken. 3 An arrangement with the borrower and servicer that does not involve a formal loan modification. 4 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation.5 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.6 Wells Fargo Bank, NA includes a portion of the loans previously included in Wachovia Mortgage, FSB. Excludes Wachovia Mortgage FSB Pick-a-Payment Loans.

Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios. 
Making Home Affordable Program

Servicer Performance Report Through September 2010

Homeowner Outreach Events Hosted Nationally by Treasury and Partners (cumulative) 46Homeowners Attending Treasury-Sponsored Events (cumulative) 46,061Servicer Solicitation of Borrowers (cumulative)1 6,065,521

Page views on MakingHomeAffordable.gov

(September 2010) 2,987,892Page views on MakingHomeAffordable.gov (cumulative) 99,074,301Percentage to Goal of 3-4 Million Modification Offers by 20122 40-53%

1 Source: survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from borrowers 60+ days delinquent, regardless of eligibility for a HAMP modification. 2 In 2009, Treasury set a goal of offering help to 3-4 million borrowers through the end of 2012.

Total Number of Calls Taken at 1995-HOPE (since program incept

Borrowers Receiving Free HousinCounseling Through the HomeowHOPETM Hotline

Selected Homeowner Outreach Measures Call Ce

Source: Homeowner’s HOPETM Hotline.
Making Home Affordable Program

Servicer Performance Report Through September 2010

Program to date, there have been Hotline regarding a specific SPA sBelow shows specific complaint ra

2%3%4%5%6%7%8%

OneWest JP Morgan

Chase NA

Litton 

% of Calls for Specific Servicer

That Are Complaints

Source: Homeowner’s HOPETM Hotline.

Note: Complaint rate is the share of a specific servicer’s 

complaints.)

Homeowner Experience (8 Largest Servicers)*

Average Speed to Answer Homeowner Calls (August)

0

1020304050607080

Bank of

America NA

OneWest JP Morgan

Chase NA

GMAC Wells Fargo Litton Am. Home

Servicing

CitiMortgage

Seconds

Average of Calls to 

Homeowner’s HOPETM Hotline 

for August: 5.5 Seconds

Call Abandon Rate (August)

0%1%2%3%4%5%

Bank of

America

Litton OneWest JP Morgan

Chase NA

Wells Fargo Am. Home

Servicing

GMAC CitiMortgage

Homeowner’s HOPETM

Hotline Average for August: 

1.9%

Source: Survey data through August 31, 2010, from servicers on call volume to loss mitigation lines.

Source: Survey data through August 31, 2010, from servicers on call volume to loss mitigation lines.

Servicer Time to Resolve (Program to Date, Throu

0

1020304050

Bank of

America NA

JP Morgan

Chase NA

OneWest 

Resolved: 2,034 1,497 337 Cases (PTD)

Calendar Days

Source: HAMP Solutions Center. Target of 25 calenprocessing by HAMP Solutions Center. *As defined by cap amount.

Servicer Complaint Rate to H

(Program to Date, Through S

Calls to Servicer:
Making Home Affordable Program

Servicer Performance Report Through September 2010

Note: Includes active trial and permanemodifications from the official HAMP syrecord.

Source: 2nd Quarter 2010 National Delinquency Survey, Mortgage Bankers Association.

State

Active

Trials

Permanent 

Modifications Total

% of 

Total State

Active

Trials

Permanent 

Modifications Total

% of 

Total 

AK 79 187 266 0.0% MT 232 496 728 0.1%

AL 1,110 2,746 3,856 0.6% NC 3,056 8,865 11,921 1.9%

AR 361 1,121 1,482 0.2% ND 31 85 116 0.0%

AZ 7,906 23,951 31,857 5.0% NE 216 635 851 0.1%CA 40,301 107,590 147,891 23.1% NH 777 2,203 2,980 0.5%

CO 2,216 6,660 8,876 1.4% NJ 5,732 15,100 20,832 3.3%

CT 2,150 6,006 8,156 1.3% NM 626 1,461 2,087 0.3%

DC 270 786 1,056 0.2% NV 4,880 12,345 17,225 2.7%

DE 562 1,469 2,031 0.3% NY 8,408 20,035 28,443 4.4%

FL 21,009 55,814 76,823 12.0% OH 3,969 10,535 14,504 2.3%

GA 6,258 16,951 23,209 3.6% OK 488 1,080 1,568 0.2%HI 713 1,743 2,456 0.4% OR 1,829 5,144 6,973 1.1%IA 394 1,193 1,587 0.2% PA 3,746 9,751 13,497 2.1%

ID 710 1,762 2,472 0.4% RI 832 2,414 3,246 0.5%

IL 8,962 25,114 34,076 5.3% SC 1,538 4,587 6,125 1.0%IN 1,663 4,668 6,331 1.0% SD 73 175 248 0.0%KS 431 1,114 1,545 0.2% TN 1,811 4,864 6,675 1.0%

KY 662 1,804 2,466 0.4% TX 5,341 11,668 17,009 2.7%

LA 990 2,353 3,343 0.5% UT 1,609 4,352 5,961 0.9%

MA 4,136 11,815 15,951 2.5% VA 4,257 11,641 15,898 2.5%

MD 5,490 15,509 20,999 3.3% VT 127 376 503 0.1%

ME 507 1,280 1,787 0.3% WA 3,390 9,054 12,444 1.9%

MI 5,603 15,809 21,412 3.3% WI 1,715 4,656 6,371 1.0%

MN 2,678 8,955 11,633 1.8% WV 247 724 971 0.2%

MO 1,820 5,120 6,940 1.1% WY 94 234 328 0.1%MS 623 1,784 2,407 0.4% Other* 964 924 1,888 0.3%

* Includes Guam, Puerto Rico and the U.S. Virgin Islands.

60+ 

HAMP Activity by State Modific

Mortgage D
Making Home Affordable Program

Servicer Performance Report Through September 2010

Servicer 

Bank of America, NA1 

JP Morgan Chase NA2 

Wells Fargo Bank, NA 3 CitiMortgage, Inc. 

GMAC Mortgage, LLC 

OneWest Bank 

Ocwen Financial Corporation, In

American Home Mortgage Servicing Inc 

Select Portfolio Servicing 

Wachovia Mortgage, FSB4 

Saxon Mortgage Services Inc. 

Aurora Loan Services, LLC Nationstar Mortgage LLC 

Litton Loan Servicing LP 

US Bank NA HomEq Servicing PNC Mortgage5 

Remainder of HAMP Servicers 

Total 

1 Bank of America, NA includes Bank of America

Wilshire Credit Corporation.

2 J.P. Morgan Chase Bank, NA includes EMC Mo3 Wells Fargo Bank, NA includes a portion of the 4 Wachovia Mortgage, FSB consists of Wachovia 5 Formerly National City Bank.Note: Figures reflect active trials and perm

Metropolitan Statistical Area

Active

Trials

Permanent

Modifications

Total 

HAMP 

Activity

% of All 

HAMP 

Activity

Los Angeles-Long Beach-Santa Ana, CA 11,658 30,703 42,361 6.6%New York-Northern New JerseyLong Island, NY-NJ-PA 11,090 27,627 38,717 6.0%Riverside-San Bernardino-Ontario, CA 8,542 25,012 33,554 5.2%

Chicago-Joliet-Naperville, IL-IN-WI 8,636 24,244 32,880 5.1%

Miami-Fort Lauderdale-Pompano Beach, FL 8,433 21,291 29,724 4.6%

Phoenix-Mesa-Glendale, AZ 6,470 19,852 26,322 4.1%

Washington-Arlington-Alexandria, DC-VA-MD-WV 5,849 16,507 22,356 3.5%

Atlanta-Sandy Springs-Marietta, GA 5,033 13,755 18,788 2.9%Las Vegas-Paradise, NV 4,083 10,109 14,192 2.2%

Detroit-Warren-Livonia, MI 3,452 9,581 13,033 2.0%

Orlando-Kissimmee-Sanford, FL 3,353 9,179 12,532 2.0%

Boston-Cambridge-Quincy, MA-NH 2,926 8,433 11,359 1.8%

San Francisco-Oakland-Fremont,CA 3,317 7,711 11,028 1.7%

Sacramento-Arden-ArcadeRoseville, CA 2,732 7,982 10,714 1.7%

Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 2,869 7,626 10,495 1.6%

A complete list of HAMP activity for all MSAs is available athttp://www.financialstability.gov/docs/MSA%20Data%20Sept%202010.pdf

15 Metropolitan Areas With Highest HAMP Activity Modifications by In
Making Home Affordable Program

Servicer Performance Report Through September 2010

AgFirst Farm Credit Bank

Allstate Mortgage Loans

& Investments, Inc.

American Eagle Federal Credit Union

American Finance House LARIBA

American Home Mortgage Servicing, Inc

AMS Servicing, LLCAurora Loan Services, LLC

Bank of America, N.A.1

Bank United

Bay Federal Credit Union

Bay Gulf Credit Union

Bayview Loan Servicing, LLCBramble Savings Bank

Carrington Mortgage Services, LLC

CCO MortgageCentral Florida Educators Federal Credit UnionCentral Jersey Federal Credit Union

Centrue BankCitiMortgage, Inc.

Citizens 1st National Bank

Citizens Community BankCitizens First Wholesale Mortgage CompanyCommunity Bank

& Trust Company

Community Credit Union of Florida

CUC Mortgage CorporationDuPage Credit UnionEaton National Bank

& Trust Co

Farmers State Bank

Fay Servicing, LLC

Fidelity Homestead Savings Bank

First BankFirst Financial Bank, N.A.First Keystone BankFirst National Bank of Grant Park

First Safety Bank

Franklin Credit Management CorporationFranklin SavingsFresno County Federal Credit Union

GFA Federal Credit Union

Glass City Federal Credit Union

GMAC Mortgage, LLC

Golden Plains Credit Union

Grafton Suburban Credit UnionGreat Lakes Credit UnionGreater Nevada Mortgage Services

Green Tree Servicing LLC

Hartford Savings BankHillsdale County National Bank

HomEq ServicingHomeStar Bank

& Financial Services

Horicon Bank

Horizon Bank, NAIberiabankIBM Southeast Employees' Federal Credit UnionIC Federal Credit Union

Idaho Housing and Finance Association

iServe Residential Lending LLC

iServe Servicing Inc.

J.P.Morgan Chase Bank, NA2

Lake City BankLake National BankLiberty Bank and Trust Co.Litton Loan ServicingLos Alamos National Bank

Magna BankMainstreet Credit UnionMarix Servicing, LLCMetropolitan National Bank

Midland Mortgage Company

Midwest Bank

& Trust Co.

Midwest Community Bank

Mission Federal Credit Union

MorEquity, Inc.

Mortgage Center, LLC

Mortgage Clearing Corporation

National City BankNationstar Mortgage LLCNavy Federal Credit Union

Oakland Municipal Credit Union

Ocwen Financial Corporation, Inc.

OneWest BankORNL Federal Credit Union

Park VPathfiPenny

PNC BPurdu

QLendQuantReside

RG Mo

RoebliRoundSaxon 

Schoo

SEFCUSelect Servis ShoreSilver 

SpeciaSpirit Stanfo

Sterlin

Subur

Techn

Tempe 

The G

U.S. B

United United 

UniveVantiuVerity 

Vist FiWealtWells 

WescoYadkin 

1 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing 

LP, Home Loan Services and Wilshire Credit Corporation. 2 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation. 

3 Wells Fargo Bank, NA includes Wachovia Mortgage FSB and Wachovia Bank NA. Appendix A: Non-GSE Participants in HAMP
Making Home Affordable Program

Servicer Performance Report Through September 2010

Note: Areas of compliance emphasis and servicer‐specific

compliance data will be updated quarterly.

Description of Compliance ActivitiesFreddie Mac, serving as Compliance Agent for

Treasury’s Home Affordable Modification Program

(HAMP), has created a separate division known as

Making Home Affordable ‐ Compliance (MHA‐C).Using a risk‐based approach, MHA‐C conducts a

number of different types of compliance activities

to assess servicer compliance with HAMP guidelines

for those servicers that have signed a servicer

participation agreement with Treasury and for

those loans for which Treasury pays incentives

(non‐GSE loans), as described below.

On Site Reviews: Readiness

& Governance

–

Reviews performed by MHA‐C to assess the

servicer’s preparedness for complying with

new/future HAMP requirements, or to research a

trend or potential implementation risk. Reviewsare performed as needed, determined by

frequency of new program additions.

NPV Reviews – Reviews conducted by MHA‐C to

determine the servicer’s adherence to the HAMP

NPV guidelines. For those servicers that have

elected to recode the NPV model into their own

systems (recoders), the testing process is designed

to ensure the servicer’s NPV model is accurately

calculating NPV and that the model usage is

consistent with directives. At a minimum, recoders

are subject to quarterly off‐site testing and semi‐

annual for on‐site reviews. For servicers using the

Treasury NPV Web Portal, reviews of data

submissions are performed on a monthly basis.

On Site Reviews: Implementation – Review

conducted by MHA‐C covering the servicer’s overall

execution of the HAMP program. Areas coveredinclude, among other things, solicitation, eligibility,

underwriting, document management, payment

processing, reporting, and governance. Reviews

are performed at a minimum for larger servicers on

a semi‐annual schedule and for smaller servicers on

an annual schedule.

Loan File Review – A review performed by MHA‐C

of a servicer’s non‐performing loan portfolio

primarily to assess completeness of relevant

documentation and appropriate loan modification

decisioning. This includes reviews of loans which

have successfully converted to a permanent

modification to ensure they meet the HAMP

guidelines, as well as loans that have not beenoffered HAMP modifications to ensure that the

exclusion was appropriate (“Second Look”). Larger

servicers are on an alternating permanent

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Appendix B1: Description of Compliance Activities
Making Home Affordable Program

Servicer Performance Report Through September 2010

In the coming months, following will be areas ofemphasis for MHA‐C, to ensure ongoing compliance.

Program Changes: HAFA, 2MP, Unemployment andPrincipal ReductionServicers are required to be prepared prior to the

implementation of new programs. At the outset of new

programs, servicers should focus on making necessary

changes to processes, policies, procedures, and controls

in order to implement the new requirements effectively.

To the extent that systematic controls are not fully

implemented, it is important that servicers design and

fully communicate to staff any alternative processes

(manual or otherwise) that will help ensure eligible

borrowers are considered and provided the opportunity

to participate in the programs, where appropriate.

With several recently implemented or new programs

including HAFA, 2MP, Unemployment, and PrincipalReduction, MHA‐C will emphasize in the coming quarter

both policy design and overall program execution.Specific attention will be given to transitional alternative

processes required in advance of full systems

integrations of new programs.NPV Model Management and 4.0 Model Preparation

Proper and consistent use of the Net Present Value

model is essential in assuring that potentially eligible

borrowers are appropriately evaluated for the HAMP

program. Servicers who do not utilize the Treasury NPV

Portal model (Recoders) are required to have their

recorded model tested and certified by MHA‐C before

use, establish and maintain documentation of their

internal controls and governance processes and

periodically test their model and controls to help

ensure that the recoded model produces resultsconsistent with the Portal model.

As of October 1, Servicers will be required to begin using

a new version (4.0) through the Portal or in theirrecoded model. Conversion to 4.0 is expected to add

additional control challenges and servicers are expected

to review and appropriately enhance their current NPV

procedures and controls. As with any NPV model

change, Recoders are required to obtain certification

from MHA‐C prior to utilizing a recoded 4.0 model.

In the coming quarter, MHA‐C will remain focused on

servicers’ NPV Model management practices.

Additionally, and in consideration of the conversion to

NPV version 4.0, MHA‐C will evaluate conversion

preparation and contingency planning. Recoding

servicers with complex systems may face unusual

challenges in returning to Portal use in the event that

their recoded version 4.0 NPV model cannot be certified

by the required timeframe. Accordingly, MHA‐C will

expect servicers to prepare to implement contingency

plans , including; detailed contingency plans for return

to Portal use and revalidation through the Treasury

Portal, where necessary.IR2 Data Integrity

Servicers are required to timely report accurate

information to the Program Administrator’s IR2

database. The information reported is used for both

public reporting and in deriving the incentive payments.

Because of the importance of this data, Servicers must

maintain controls which assure that information in the

database is accurate and consistent with source

documentation utilized to process the modification.

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Appendix B2: Areas of Compliance Emphasis