Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA6 8,845 12,570 2,439 10,131 1,056,824 1,043,268 550,159 493,109

BankUnited 123 147 68 79 8,718 8,523 4,123 4,400

Bayview Loan Servicing, LLC 459 444 44 400 17,341 16,611 6,855 9,756

Carrington Mortgage Services, LLC 735 1,120 197 923 30,134 29,020 7,638 21,382

CCO Mortgage, a division of RBS Citizens NA 499 997 178 819 19,872 19,232 3,539 15,693

CitiMortgage Inc 9,185 7,561 852 6,709 685,712 638,250 211,109 427,141

GMAC Mortgage, LLC 14,699 12,337 933 11,404 412,410 400,387 110,264 290,123

Green Tree Servicing LLC 626 861 286 575 63,182 61,851 21,412 40,439

Homeward Residential 2,486 4,433 737 3,696 198,099 196,062 53,919 142,143

iServe Residential Lending, LLC - - - - 1 1 1 -

iServe Servicing, Inc. - - - - 31 31 13 18

JPMorgan Chase Bank, NA 56,909 19,833 2,994 16,839 1,411,720 1,355,621 408,530 947,091

Midland Mortgage Co. 2,870 3,485 163 3,322 66,054 63,343 4,628 58,715

National City Bank 294 250 38 212 30,811 30,649 26,417 4,232

Nationstar Mortgage LLC 11,327 10,286 1,021 9,265 251,089 223,503 60,690 162,813

Navy Federal Credit Union 518 151 18 133 5,359 4,835 1,125 3,710

Ocwen Loan Servicing, LLC 16,791 19,343 3,771 15,572 412,064 400,777 106,143 294,634

OneWest Bank 4,505 4,749 337 4,412 240,042 221,880 96,266 125,614

ORNL Federal Credit Union - 12 - 12 373 365 32 333

PennyMac Loan Services, LLC 165 65 53 12 5,526 5,316 2,308 3,008

PNC Bank, National Association 6 7 - 7 518 471 17 454

Quantum Servicing Corporation - - - - 692 692 85 607

Residential Credit Solutions, Inc. 443 320 92 228 16,913 13,278 2,602 10,676

Select Portfolio Servicing, Inc. 1,798 519 181 338 108,333 102,611 73,780 28,831

Specialized Loan Servicing LLC 1,873 843 220 623 15,204 9,938 1,733 8,205

U.S. Bank National Association 2,214 742 119 623 74,652 65,701 33,477 32,224

Wells Fargo Bank, NA 11,703 13,825 3,647 10,178 936,071 912,407 356,030 556,377

Other Servicers7 - - - - 170,118 170,118 106,012 64,106

TOTAL 149,073 114,900 18,388 96,512 6,237,863 5,994,741 2,248,907 3,745,834

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP 

Trial Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests 

approved and Trial Offers sent since program inception, or March 2009.

5

 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: 

"Number of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, 

effective June 1, 2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

HAMP Application Activity by Servicer 1

As of September 2012

6 Bank of America, NA includes BAC Home Loans Servicing, LP. Due to system limitations, Bank of America reports one HAMP modification request per loan, rather than multiple requests made on a loan, at this time.

Activity in September 2012 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be 

separately reviewed or validated by Treasury.

Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to 

August, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis.

From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that 

Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received 

include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance.

7 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the 

survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures 

include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.