Servicer Name

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA6

 18,723 18,310 2,784 15,526 1,076,353 1,034,383 548,134 486,249

BankUnited 137 166 45 121 5,055 4,803 3,462 1,341

Bayview Loan Servicing, LLC 593 496 65 431 16,884 16,169 6,813 9,356

Carrington Mortgage Services, LLC 1,118 867 180 687 29,552 28,399 7,469 20,930

CCO Mortgage, a division of RBS Citizens NA 523 554 36 518 18,888 18,235 3,361 14,874

CitiMortgage Inc 10,476 8,155 979 7,176 683,201 636,793 211,015 425,778

GMAC Mortgage, LLC 18,410 13,051 930 12,121 402,480 388,050 109,331 278,719

Green Tree Servicing LLC 882 983 490 493 62,556 60,990 21,126 39,864

Homeward Residential 2,179 5,539 1,230 4,309 193,802 191,711 53,230 138,481

iServe Residential Lending, LLC - - - - 1 1 1 -

iServe Servicing, Inc. - - - - 31 31 13 18

JPMorgan Chase Bank, NA 67,048 19,728 4,169 15,559 1,344,599 1,281,573 405,535 876,038

Midland Mortgage Co. 3,404 2,465 216 2,249 63,184 59,858 3,628 56,230

National City Bank 423 88 48 40 30,517 30,145 26,379 3,766

Nationstar Mortgage LLC 14,549 9,040 1,432 7,608 275,693 249,160 57,202 191,958

Navy Federal Credit Union 576 133 27 106 4,841 4,268 1,107 3,161

Ocwen Loan Servicing, LLC 8,296 21,590 2,264 19,326 392,906 383,149 104,087 279,062

OneWest Bank 6,379 6,718 478 6,240 237,228 219,395 95,892 123,503

ORNL Federal Credit Union - 5 - 5 355 353 32 321

PennyMac Loan Services, LLC 216 25 23 2 5,345 5,133 2,247 2,886

PNC Bank, National Association 6 8 - 8 497 454 17 437

Quantum Servicing Corporation - - - - 692 692 85 607

Residential Credit Solutions, Inc. 484 113 9 104 15,744 12,896 2,528 10,368

Select Portfolio Servicing, Inc. 2,945 1,559 1,163 396 104,903 100,102 73,614 26,488

Specialized Loan Servicing LLC 1,475 1,450 77 1,373 13,674 9,335 1,590 7,745

U.S. Bank National Association 2,532 988 128 860 72,659 66,309 33,358 32,951

Wells Fargo Bank, NA 17,381 16,460 4,334 12,126 925,888 900,780 352,980 547,800

Other Servicers7

 - - - - 170,118 170,118 106,012 64,106

TOTAL 178,755 128,491 21,107 107,384 6,147,646 5,873,285 2,230,248 3,643,037

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received 

include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance.

7 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the 

survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures 

include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP 

Trial Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests 

approved and Trial Offers sent since program inception, or March 2009.

5

 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: 

"Number of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, 

effective June 1, 2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

HAMP Application Activity by Servicer 1

As of August 2012

6 Bank of America, NA includes BAC Home Loans Servicing, LP. Due to system limitations, Bank of America reports one HAMP modification request per loan, rather than multiple requests made on a loan, at this time.

Activity in August 2012 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be 

separately reviewed or validated by Treasury.

Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to 

August, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis.

From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that 

Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.