Making Home Affordable

Program Performance Report Second Quarter 2016

PROGRAM PERFORMANCE REPORT 

THROUGH THE SECOND QUARTER OF 2016
Nearly 2.7 Million Homeowner Assistance Actions have taken place under Making 

Home Affordable (MHA) programs

2

MHA AT-A-GLANCE

1MP*

Q2: 45.3K

PTD: 2.0M

See Page 4

SECOND QUARTER 2016 SERVICER ASSESSMENT RESULTS

2MP

Q2: 2.3K

 PTD: 159K

See Page 13

HAFA

Q2: 12.8K

PTD: 430K

See Page 14

UP

Q2: 0.6K

PTD: 46K

See Page 15

SERVICER

MINOR 

IMPROVEMENT 

NEEDED

MODERATE 

IMPROVEMENT 

NEEDED

SUBSTANTIAL 

IMPROVEMENT 

NEEDED

Bank of America, N.A. 

CitiMortgage, Inc. 

JPMorgan Chase Bank, N.A. 

Nationstar Mortgage LLC 

Ocwen Loan Servicing, LLC 

Select Portfolio Servicing, Inc. 

Wells Fargo Bank, N.A. 

QUARTERLY PROGRAM VOLUMES FOR THE SECOND QUARTER OF 2016

(Months of April, May, and June)

See page 17 for additional information and detailed results for this quarter.

Treasury, HUD and FHFA released a white paper, Guiding Principles for the Future of Loss 

Mitigation: How the Lessons Learned from the Financial Crisis can Influence the Path Forward. 

The white paper serves as a guide for the development of future loss mitigation programs that 

draws on the lessons learned from implementing the government-sponsored housing 

programs. (See page 4 for more details)

*1MP includes Streamline HAMP
Making Home Affordable

Program Performance Report Second Quarter 2016

Note: For more information and quarterly updates about HHF, please visit the program website or the TARP Monthly Report 

to Congress. For information and quarterly updates about efforts taken by the Government Sponsored Enterprises (GSEs) 

beyond their participation in MHA which is not reflected in this report please visit the Federal Housing Finance Agency’s 

Foreclosure Prevention Report. For information on efforts undertaken by the Federal Housing Administration (FHA) please 

visit its website.

3

Table of Contents

PROGRAM UPDATES

MHA Updates 4

HAMP PROGRAM RESULTS:

HAMP Summary 5

HAMP Modification Characteristics 6

HAMP Tier 1 Payment Adjustment Summary 7

Performance of Permanent HAMP Modifications 8-9

Homeowners with Disqualified Modifications 9

Drivers of HAMP Performance 10

OTHER MHA PROGRAMS:

Post-Modification Counseling 11

Principal Reduction Alternative 12

2MP Program 13

HAFA Program 14

Unemployment Program 15

RESULTS BY SERVICER:

MHA Program Activity by Servicer and Investor 16

Servicer Assessment Results 17-23

APPENDIX:

Program and Servicer Assessment Notes A-1

Compliance Criteria Tested A-2

Terms and Methodologies A-3

End Notes A-4

HAMP Activity by State A-5

HAMP Tier 1 Scheduled Interest Rate Increases by State A-6

HAMP Performance Data by Vintage A-7

HAMP Activity by MSA A-8
Making Home Affordable

Program Performance Report Second Quarter 2016

Program-to-Date Q2 2016 Q1 2016

MHA First Lien Permanent Modifications Started2 2,036,639 45,258 41,364 

HAMP Tier 1 1,441,295 9,842 10,458 

HAMP Tier 2 172,630 14,031 13,871 

Streamline HAMP 7,811 7,811 0

GSE Standard Modifications (SAI) 293,334 7,844 8,161 

Treasury FHA and RD HAMP 121,569 5,730 8,874 

2MP Modifications Started 159,110 2,311 2,116 

HAFA Transactions Completed 430,166 12,784 13,539 

UP Forbearance Plans Started 46,126 573 563 

Cumulative Activity 2,672,041 60,926 57,582 

MHA Program Updates

4 * Delinquency data is an estimate derived from the Mortgage Bankers Association Quarterly National

 Delinquency Survey.

1.5

2.0

2.5

0

20

40

60

80

Q1 2015 Q2 2015 Q3 2015 Q4 2015 Q1 2016 Q2 2016

Delinquent Loans

(Millions)

Permanent Modifications

(Thousands)

Quarterly Trending of MHA Permanent Modifications Started 

& Estimated Number of Loans 60+ Days Delinquent

HAMP TIER 1 NON-GSE HAMP TIER 1 GSE HAMP TIER 2 STREAMLINE HAMP

GSE SAI FHA/RD-HAMP 60+ Days DLQ

• The Agency white paper, Guiding Principles for the Future of Loss Mitigation, lays out five principles that should 

be a foundation for future loss mitigation programs: accessibility; affordability; sustainability; transparency; and 

accountability. Click here to read the white paper in its entirety.

• During the second quarter of 2016, Streamline HAMP modifications made up a significant proportion of overall 

new HAMP modification activity. Preliminary data suggests that Streamline HAMP is offering many borrowers 

who have not previously participated in an MHA program a new opportunity for a modification.

• The MHA Servicer Assessment results for the second quarter of 2016 begin on page 17. Four servicers were rated 

as needing minor improvement, two were rated as needing moderate improvement, and one servicer was rated 

as needing substantial improvement. All servicers met Treasury’s benchmark on three metrics: assignment of a 

single point of contact, accuracy of eligibility decisions, and processing of interest rate step-up changes. 

However, some servicers still need to improve in the areas of timely evaluation of HAMP applications, accurate 

data used and reported to calculate incentives, proper identification and reporting of disqualified modifications, 

issuance of interest rate step-up notices and accurate income calculation.

MHA Program Activity1,2
Making Home Affordable: HAMP Program Results

Program Performance Report Second Quarter 2016

HAMP Summary

Trial

Modifications*

All Trials Started3 2,444,752

 Tier 1 2,217,961

 Tier 2 201,955

 Streamline HAMP 24,836

Active Trials 43,605

Trial Modifications Cancelled Since Verified Income Requirement** 103,688

Permanent 

Modifications

All Permanent Modifications Started 1,621,736

Permanent Modifications Disqualified (Cumulative)*** 538,845

Active Permanent Modifications 976,891

5

* The total number of Trials Started and Trials Cancelled decreased as a result of servicer data corrections reported in the current quarter. 

** When Treasury launched HAMP in the spring of 2009 and In an effort to provide assistance to struggling homeowners as soon as

 possible, servicers were not required to verify a homeowner’s income prior to commencing a trial modification. This resulted in many

 trials being cancelled if the homeowner could not ultimately provide the requisite documentation. Beginning in June 2010, servicers

 were required to verify a homeowner’s income prior to offering trial modifications, which substantially reduced the number of trial

 cancellations. A total of 675,723 trials started before June 2010 have been cancelled. A cumulative 779,411 trials have been cancelled

 program-to-date. 

*** Does not include 99,784 loans paid off and 6,216 loans withdrawn.

While not all homeowners qualify for HAMP, many have found alternative solutions to their delinquency. For homeowners 

who were not approved for a HAMP trial modification, or for those whose HAMP trial modifications were cancelled:

• 58% received an alternative modification or resolved their delinquency.

• 23% were referred to foreclosure.

Outcome for Homeowners Who Did Not Receive a HAMP Modification

3%

2%

36%

23%

14%

3%

21%

Status of Homeowners Not Accepted for a HAMP Trial Modification or 

Those Whose HAMP Trial Modification was Cancelled

Action Pending

Action Not Allowed – Bankruptcy in Process 

Borrower Current / Loan Payoff

Alternative Modification / Payment Plan

Short Sale / Deed-in-Lieu

Foreclosure Starts

Foreclosure Completions

Source: Survey data from large servicers4

2%
Making Home Affordable: HAMP Program Results

Program Performance Report Second Quarter 2016

Select HAMP Modification Characteristics*

6

Aggregate payment savings to homeowners who received HAMP first lien permanent modifications are estimated 

at more than $44 billion program-to-date, compared with unmodified mortgage obligations. 

HAMP modifications follow a series of waterfall steps that include capitalization, interest rate adjustment, term 

extension, and principal forbearance/forgiveness.

HAMP has two evaluation tiers:

• Under HAMP Tier 1, servicers apply the modification steps in sequence until the homeowner’s postmodification front-end debt-to-income (DTI) ratio is 31%. The impact of each modification step can vary to 

achieve the target of 31%. 

• Under HAMP Tier 2, servicers apply the modification steps simultaneously to achieve a post-modification DTI 

that falls within an allowable range (subject to investor restrictions). HAMP Tier 2 applies to non-GSE 

mortgages only.

*HAMP modification characteristics reflect data at the date of modification. Includes only Tier 1 and Tier 2 data.

Select Median Permanent Modification Characteristics 

Loan 

Characteristic

Before 

Modification

After 

Modification

Median 

Decrease

Front-End Debt-to-Income Ratio

 Tier 1 43.8% 31.0% -13.4 pct pts

 Tier 2 28.1% 21.0% -6.6 pct pts

 All 42.9% 31.0% -12.3 pct pts

Back-End Debt-to-Income Ratio

 Tier 1 67.3% 50.3% -13.7 pct pts

 Tier 2 44.2% 36.7% -6.7 pct pts

 All 64.8% 48.5% -12.6 pct pts

Monthly Housing Payment**

 Tier 1 $1,381.46 $813.46 ($499.07)

 Tier 2 $1,028.32 $663.06 ($331.51)

 All $1,345.07 $798.33 ($476.03)

Modification Steps for Permanent Modifications

Modification Step Tier 1 Tier 2 All

Interest Rate Reduction 95.7% 70.2% 93.0%

Term Extension 60.2% 85.9% 62.9%

Principal Forbearance 31.2% 32.3% 31.3%

All permanent modifications reflect some combination of 

the following modification steps:

HAMP Tier 2 provides another modification opportunity 

for struggling homeowners who do not qualify for a 

HAMP Tier 1 modification, or for those who lose good 

standing (by missing three payments) on their HAMP 

Tier 1 modification. Of the HAMP Tier 2 trial 

modifications started:

• 28% were previously in a HAMP Tier 1 trial or 

permanent modification.

• 10% were previously evaluated for HAMP Tier 1 

and did not meet eligibility requirements.

• 6% were non-owner-occupied properties. 

Characteristic Tier 1 Tier 2 All

Median Monthly Gross 

Income $3,912 $5,001 $4,001 

Median Credit Score 566 560 565

Median Property Value $177,900 $154,000 $175,000 

Additional HAMP Tier 2 Characteristics

Homeowner Characteristics

**Excludes the impact of any interest rate increases and re-amortization of capitalized homeowner 

incentives which may begin to occur after the fifth year of the HAMP Tier 1 modification.
Making Home Affordable: HAMP Program Results

Program Performance Report Second Quarter 2016

• The HAMP Tier 1 modification was designed to provide a modification that would reduce their monthly mortgage 

payment to an affordable level, approximately 36% of the median before-modification payment.

• Under HAMP Tier 1, servicers apply a uniform loan modification waterfall to achieve a monthly mortgage payment of 

31% DTI: capitalization, principal forgiveness (optional), interest rate reduction, term extension, principal forbearance.

o The interest rate is reduced in increments to achieve the target 31% DTI with an interest rate floor of 2%.

o After five years, the interest rate may begin to increase 1% per year (or less) until the Primary Mortgage Market 

Survey (PMMS) rate at time of modification is reached (PMMS averaged 5.04% in 2009 and 3.59% in Q2 2016), at 

which time the interest rate will be fixed for the remaining loan term.

• 80% of HAMP Tier 1 homeowners will experience an interest rate increase after five years.

o The first interest rate increase went into effect in Q3 2014 for the earliest group of HAMP modifications.

o The majority of HAMP homeowners will experience two to three interest rate increases.

o Homeowners who received a modification in 2009-2011 are more likely to experience three to four increases 

than homeowners who received a modification in 2012-2013, most of whom will experience two increases.

o The median amount of the first monthly payment increase is $93, and the median monthly payment increase 

after the final interest rate increase is $206.

• Through June 2016, approximately 380,000 homeowners have experienced one interest rate step-up. An additional 

185,000 have experienced a second rate step-up. 

o The rate increase does not appear to have an impact on the performance of these modifications. The percentage 

of modifications disqualifying in the month following the reset remains consistent with the months leading up to 

the reset, at less than or equal to 1%. 

HAMP Tier 1 Payment Adjustment Summary 

* As of June 2016. Assumes no future re-defaults of HAMP Tier 1 modifications. 

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

Q3 2014Q4 2014Q1 2015Q2 2015Q3 2015Q4 2015Q1 2016Q2 2016Q3 2016Q4 2016Q1 2017Q2 2017Q3 2017Q4 2017Q1 2018Q2 2018Q3 2018Q4 2018Q1 2019Q2 2019Q3 2019Q4 2019Q1 2020Q2 2020Q3 2020Q4 2020Q1 2021Q2 2021Q3 2021

Number of Loans

Number of Interest Rate Increases by Quarter*

First Increase Second Increase Third Increase Fourth Increase

See Appendix 6 for additional information on HAMP Tier 1 interest rate increases by state. 7
Making Home Affordable: HAMP Program Results

Program Performance Report Second Quarter 2016

Performance of HAMP Permanent Modifications 

HAMP Tier 1

# Months Post 

Modification 

% of Disqualified HAMP Tier 1 Modifications5

2009 2010 2011 2012 2013 2014 2015 Q1

2016

Q2

2016 ALL

3 2.1% 1.7% 1.2% 1.0% 0.8% 1.1% 1.3% 0.9% 1.0% 1.3%

6 6.7% 6.7% 5.3% 4.3% 3.8% 4.6% 5.1% 5.1% 5.5%

12 16.3% 15.6% 12.7% 10.3% 9.4% 10.5% 11.4% 13.1%

18 22.9% 22.7% 18.9% 15.3% 14.0% 14.9% 15.8% 19.2%

24 28.8% 28.0% 23.8% 19.1% 17.2% 17.9% 24.1%

30 33.3% 32.6% 27.3% 22.1% 19.7% 19.5% 28.1%

36 37.6% 36.6% 30.0% 24.6% 22.2% 31.8%

42 41.1% 39.3% 32.5% 26.7% 24.0% 35.1%

48 43.6% 41.6% 34.6% 29.6% 38.2%

54 46.0% 43.6% 36.5% 32.0% 41.0%

60 47.9% 45.6% 39.9% 44.3%

Differences in modification characteristics contribute to differences in the performance of HAMP modifications. Those 

characteristics can also affect the performance of certain vintages and contribute to differences in performance between 

HAMP Tier 1 and Tier 2.

The tables below show the performance of HAMP permanent modifications at various seasoning points for those 

modifications that have aged to, or past, the number of months noted. It is important to note that far fewer loans have 

reached these seasoning points for HAMP Tier 2, which was introduced several years after HAMP Tier 1. HAMP Tier 2 

# Months 

Post 

Modification 

% of Disqualified HAMP Tier 2 Modifications5

2012 2013 2014 2015 Q1

2016

Q2

2016 ALL

3

N/A

1.3% 1.8% 1.6% 1.7% 1.2% 1.1% 1.6%

6 5.5% 7.7% 6.9% 7.8% 6.2% 7.4%

12 17.5% 17.0% 15.9% 17.4% 16.7%

18 23.3% 24.3% 22.3% 22.8% 23.1%

24 28.8% 28.6% 27.3% 28.1%

30 32.2% 32.0% 31.1% 31.9%

36 34.6% 34.5% 34.5%

42 37.7% 40.6% 38.8%

See Appendix 7 for additional information on HAMP performance by vintage. 8

HAMP Tier 1 Performance by Investor

Modifications of private label security loans have the 

highest delinquency rates, followed by modifications of 

portfolio loans and GSE loans. 

0%

10%

20%

30%

40%

50%

60%

12 18 24 30 36 42 48 54 60

90+ Day Delinquency Rate

Months After Conversion to Permanent Modification

GSE Portfolio Private

HAMP Tier 2 Performance by Prior Modification History

Modifications that were previously modified under HAMP 

Tier 1 have a higher likelihood of disqualifying from the 

subsequent Tier 2 modification. 

0%

10%

20%

30%

40%

50%

60%

12 18 24 30 36 42

90+ Day Delinquency Rate

Months After Conversion to Permanent Modification

With Prior Tier 1 Modification

Without Prior Tier 1 Modification
Making Home Affordable: HAMP Program Results

Program Performance Report Second Quarter 2016

Homeowners with Disqualified HAMP Permanent Modifications

9

6% 4%

17%

34%

14%

6%

19%

Status of Disqualified HAMP Permanent Modifications 

Action Pending

Action Not Allowed – Bankruptcy in Process 

Borrower Current / Loan Payoff

Alternative Modification / Payment Plan

Short Sale / Deed-in-Lieu

Foreclosure Starts

Foreclosure Completions

Homeowners now have alternatives due to industry-wide changes instituted since the launch of HAMP. In addition, HAMP 

guidance requires that a servicer work with a delinquent homeowner in a permanent modification to cure the 

delinquency. In the event the homeowner cannot bring a delinquent HAMP modification current without additional 

assistance, the servicer is prohibited from commencing foreclosure proceedings until the homeowner is evaluated for 

other loss mitigation actions. The majority of homeowners who disqualify from a HAMP permanent modification receive 

an alternative to foreclosure or resolve their delinquency. Homeowners can also take advantage of other MHA and/or 

government sponsored assistance programs. Of the homeowners who have missed three payments, and therefore 

disqualified from HAMP, approximately 25% have been referred to foreclosure. 

Source: Survey data from large servicers3

The longer homeowners remain in HAMP without defaulting, the less likely they are to default on their mortgage in the 

future. For example, the percent of loans active in month 12 that disqualified by month 15 is lower than the percent of 

loans active in month 6 that disqualified by month 9.

Note: A modification's inclusion in the 3-month re-default rate calculation is conditional on the modification being active at the start of the 3-month 

period being measured.

Incremental Performance of HAMP Modifications over Time

0%

1%

2%

3%

4%

5%

6%

6 9 12 15 18 21 24 27 30 33 36 39 42 45 48 51 54 57 60

2009

2010

2011

2012

2013

2014

2015

3-Month Re-default Rate

Months After Conversion to Permanent Modification

Conditional Re-default Rate for Tier 1 and Tier 2 Modifications by Modification Year

(% of Active Loans)
Making Home Affordable: HAMP Program Results

Program Performance Report Second Quarter 2016

The most significant factor driving HAMP modification performance is the amount of the reduction in the monthly 

mortgage payment, followed by the length of the homeowner’s delinquency at the start of the trial modification and the 

homeowner’s credit score at the time of modification. 

Performance by Monthly Payment Reduction

Payment reduction is strongly correlated with permanent modification sustainability. For modifications seasoned 24 

months, fewer than 15% of modifications with a monthly payment reduction greater than 50% have been disqualified due 

to missing three payments, compared to a disqualification rate of more than 38% where the payment had been cut by 20% 

or less.

0%

10%

20%

30%

40%

50%

60%

70%

12 18 24 30 36 42 48 54 60

90+ Day Delinquency Rate

Months After Conversion to Permanent Modification

<=20% 20%-30% 30%-40% 40%-50% >50%

Drivers of Performance for HAMP Tier 1 and HAMP Tier 2 Modifications

10

Performance by Credit Score at the Time of Modification Performance by Delinquency at Trial Start

Homeowners who were 31 to 90 days delinquent at the 

start of the HAMP trial period experienced a 22% redefault rate in the subsequent 24 months, compared to 

28% for homeowners whose delinquency was between 

121 and 210 days at trial start.

Homeowners with credit scores between 580-619 at the 

time of modification experienced a 19% re-default rate in 

the subsequent 24 months, compared to a rate of 10% 

for homeowners whose credit scores were above 660.

0%

10%

20%

30%

40%

50%

60%

12 18 24 30 36 42 48 54 60

90+ Day Delinquency Rate

Months After Conversion to Permanent Modification

<= 30 Days 31 - 90 Days

91 - 120 Days 121 - 210 Days

> 210 Days

0%

10%

20%

30%

40%

50%

60%

12 18 24 30 36 42 48 54 60

90+ Day Delinquency Rate

Months After Conversion to Permanent Modification

< 580 580 - 619 620 - 660 > 660
Making Home Affordable: Other MHA Programs

Program Performance Report Second Quarter 2016

Post-Modification Counseling

Counseling Referral Activity by Servicer

Note: Data on Post-Modification Counseling is collected from sixteen servicers via survey. Additionally, servicer take-up rates will vary due to timing 

of referrals and individual servicer program design. 

% of Referrals 

Who Take Up 

Counseling

3% 10% 15% 2% 6% 8% 9% 9%

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

160,000

Bank of

America, N.A.

CitiMortgage,

Inc.

JPMorgan

Chase Bank,

N.A.

Nationstar

Mortgage LLC

Ocwen Loan

Servicing, LLC

Select

Portfolio

Servicing, Inc.

Wells Fargo

Bank, N.A.

Other

Servicers

At-Risk New Trials

Since March 2014, Treasury has required certain HAMP participating servicers to offer free financial counseling to 

homeowners with non-GSE loans who are either entering a HAMP trial modification, or are in a permanent HAMP 

modification and are determined to be at risk of re-default. The counseling is designed to help homeowners stay in their 

modification by addressing the homeowner’s current overall financial situation and the financial hardship that caused the 

homeowner to default on his or her mortgage loan. 

Through June 2016, participating servicers have made nearly 477,000 referrals to financial counseling. Of these:

• 54% are permanent modifications considered by the servicers to be at risk of disqualifying from HAMP, 

and 46% are new trial modifications.

• More than 34,000 referrals started financial counseling resulting in an overall take-up rate of 7.2%.

11
Making Home Affordable: Other MHA Programs

Program Performance Report Second Quarter 2016

43% 42%

46%

53%

61%

65%

71% 77%

77%

72% 73%

76%

73%

69% 70% 71% 72%

69% 71% 70% 71% 71% 70%

84%

74%

65% 60%

65%

53%

60% 61% 64% 67%

60% 61% 61% 64% 64%

20%

30%

40%

50%

60%

70%

80%

90%

Q4

2010

Q1

2011

Q2

2011

Q3

2011

Q4

2011

Q1

2012

Q2

2012

Q3

2012

Q4

2012

Q1

2013

Q2

2013

Q3

2013

Q4

2013

Q1

2014

Q2

2014

Q3

2014

Q4

2014

Q1

2015

Q2

2015

Q3

2015

Q4

2015

Q1

2016

Q2

2016

Trials Started with Principal Reduction as 

a % of Eligible Loans 

Tier 1 PRA Tier 2 PRA Tier 1 All Principal Reduction Tier 2 All Principal Reduction

HAMP Tier 1 and 

Tier 2 Modifications 

with Earned Principal 

Reduction Under PRA6

HAMP Tier 1 and 

Tier 2 Modifications with 

Upfront Principal 

Reduction Outside of PRA

Total HAMP Tier 1 

and Tier 2 

Modifications with 

Principal Reduction

All Permanent Modifications Started 217,572 53,669 271,241

Active Permanent Modifications 156,941 38,365 195,306

Median Principal Amount Reduced for Permanent 

Modifications Started7 $65,635 $52,500 $62,369 

Median Principal Amount Reduced for Permanent 

Modifications Started (%)8 32.2% 18.0% 30.4%

Total Outstanding Principal Balance Reduced on 

Permanent Modifications Started7 $19,181,682,562 $3,471,320,869 $22,653,003,431 

The HAMP Principal Reduction Alternative (PRA) has broadened the use of principal reduction in mortgage modifications 

as a tool to help underwater homeowners. Servicers of non-GSE loans are required to evaluate the benefit of principal 

reduction under HAMP PRA for mortgages with a loan-to-value (LTV) ratio greater than 115% when evaluating a 

homeowner for a HAMP modification. While servicers are required to evaluate homeowners for principal reduction, they 

are not required to reduce principal as part of the modification. 

Under HAMP, servicers provide principal reduction on HAMP modifications in two ways: 

• Under HAMP PRA, principal is reduced to lower the LTV, the investor is eligible to receive an incentive on the amount 

of principal reduced, and the reduction vests over a 3-year period.

• Servicers can also offer principal reduction to homeowners on a HAMP modification outside the requirements of 

HAMP PRA. If they do, the investor receives no incentive payment for the principal reduction and the principal 

reduction can be recognized immediately. 

The HAMP Principal Reduction Alternative

Modification Characteristics: HAMP vs. HAMP with Principal Reduction

All Tier 1 and Tier 2 HAMP 

Modifications

Total Tier 1 and Tier 2 HAMP 

Modifications with Principal 

Reduction

Permanent Modifications – Median LTV ratio:

- Before Modification 115.6% 141.0%

- After Modification 115.0% 105.0%

Permanent Modifications – Median Before Modification Debt-to-Income (DTI) ratio:

- Front-End DTI 42.9% 42.1%

- Back-End DTI 64.8% 54.0%

12

70%
Making Home Affordable: Other MHA Programs

Program Performance Report Second Quarter 2016

The Second Lien Modification Program (2MP) provides additional assistance to homeowners in a first lien permanent 

modification who have an eligible second lien with a participating servicer, including second liens with a qualifying first lien 

modified under the GSEs’ Standard Modification program. This assistance can result in a modification of the second lien, as 

well as a full or partial extinguishment of the second lien.

Second lien modifications follow a series of steps that may include capitalization, interest rate reduction, term extension, 

and principal forbearance or forgiveness. 

All Second Lien Modifications Started (Cumulative)* 159,110

Second Lien Modifications Involving Full Lien Extinguishments 47,079

Active Second Lien Modifications** 81,011

Active Second Lien Modifications Involving Partial Lien Extinguishments 10,624

* Includes 7,905 loans that have a qualifying first lien GSE Standard Modification.

** Includes 9,393 Loans in active non-payment status whereby the 1MP modification has disqualified from HAMP. As a result, the servicer is no 

longer required to report payment activity on the 2MP modification.

The Second Lien Modification Program

Estimated Eligible 2nd Liens9

2MP Participating Servicer Name 2MP Modifications Started Current Estimated Eligible 2nd Liens

Bank of America, N.A. 37,468 2,728

CitiMortgage, Inc. 20,334 2,502

JPMorgan Chase Bank, N.A. 43,866 1,206

Nationstar Mortgage LLC 9,212 1,218

Wells Fargo Bank, N.A. 24,410 3,850

Other Servicers 23,820 2,261

Total 159,110 13,765

Median Monthly Payment Reduction:

Second lien official modifications

Reduction on second lien only $152 

Combined first and second lien reduction $767 

% of total monthly payment 41%

Second lien full extinguishments

Combined first and second lien reduction $965 

% of total monthly payment 51%

Debt Extinguishment:

HAMP homeowners receiving partial or full extinguishment

Total Outstanding Principal Balance Extinguished $3.5B

Top Three States by Activity:

Percent of total 2MP modifications started

California 33%

Florida 10%

New York 7%

Note: Only five of the seven largest SPA servicers participate in 2MP.

2MP Modification Characteristics

13
Making Home Affordable: Other MHA Programs

Program Performance Report Second Quarter 2016

The Home Affordable Foreclosure Alternatives Program

In 14% of HAFA transactions completed, the 

homeowner began a HAMP Tier 1 or Tier 2 trial 

modification but later requested a HAFA agreement or 

was disqualified from HAMP.

Top Three States by 

HAFA Activity:

% of HAFA Transactions 

Completed

California 34%

Florida 17%

Arizona 5%

Non-GSE HAFA Activity by State

Non-GSE HAFA Debt Relief & Release of Subordinate Liens

Characteristics of Non-GSE HAFA Activity

Participating servicers must consider all homeowners denied for HAMP for a short sale or deed-in-lieu of foreclosure 

through the HAFA program. However, individual investors can impose additional eligibility requirements.

HAFA Activity by Investor Type

Through HAFA, homeowners can be relieved of significant 

unpaid principal balances. 

Median Unpaid Principal Balance Before HAFA $272,323 

Median Sales Price $165,000 

Median Debt Relief $122,187 

Median Debt Relief as % of UPB 46%

Total Debt Relief (cumulative) $28.3B

% of HAFA transactions completed that included 

release of a homeowner’s subordinate liens 40%

Total subordinate liens released (cumulative) $570.3M

In addition to satisfying the primary mortgage debt, as part of 

a HAFA short sale or deed-in-lieu the homeowner must be 

fully released from liability for subordinate liens. 

The Home Affordable Foreclosure Alternatives (HAFA) Program offers incentives and a streamlined process for 

homeowners looking to exit their homes or sell a rental property through a short sale or deed-in-lieu (DIL) of foreclosure. 

HAFA has established important homeowner protections and an industry standard for streamlined transactions. Effective 

November 2012, the GSEs revised their Standard HAFA program to align with Treasury’s HAFA program. In HAFA 

transactions, homeowners who need to relocate:

• Follow a streamlined process for short sales and DIL transactions that requires no verification of income (unless 

required by investors) and allows for pre-approved short sale terms;

• Receive a waiver of deficiency once the transaction is completed that releases the homeowner from remaining 

mortgage debt; and

• Receive $10,000* in relocation assistance at closing.

*Prior to February 1, 2015, homeowners received $3,000.

Private Portfolio GSE Total

Short Sale 150,526 51,847 169,178 371,551

Deed-in-Lieu 10,262 4,452 43,901 58,615

Total Transactions Completed 160,788 56,299 213,079 430,166

14
Making Home Affordable: Other MHA Programs

Program Performance Report Second Quarter 2016

The Home Affordable Unemployment Program

The Home Affordable Unemployment Program (UP) provides assistance to homeowners who are unable to make their 

mortgage payments as a result of unemployment. Unemployed homeowners can receive 12 months of forbearance, 

during which mortgage payments are reduced or suspended, allowing homeowners to seek employment without fear that 

they will lose their homes to foreclosure.

All UP Forbearance Plans Started 46,126

UP Forbearance Plans With Some Payment Required 39,334

UP Forbearance Plans With No Payment Required 6,792

UP Activity by State

Top Three States by UP Activity: % of UP Forbearance Plans Started

California 24%

Florida 7%

Illinois 5%

*Other dispositions include Bankruptcy, Charge-Off, and Action Pending.

3%

1%

3%

14%

1%

22%

24%

32%

Status of Homeowners Who Completed an UP Forbearance Plan

Foreclosure Started

Foreclosure Completed

Short Sale / Deed-in-Lieu

Alternative Modification / Payment Plan

UP Forbearance Plan Extension

New HAMP Trial

Borrower Current / Loan Paid Off

Other*

15
Making Home Affordable: Results by Servicer

Program Performance Report Second Quarter 2016

16

Making Home Affordable Program Activity by Servicer

Servicer 

HAMP Tier 1 

Permanent 

Modifications

HAMP Tier 2 

Permanent 

Modifications

PRA10 

Permanent 

Modifications

2MP 

Modifications

HAFA11 non-GSE 

Transactions 

Completed

Bank of America, N.A. 101,701 6,192 5,859 37,468 49,638

CitiMortgage, Inc. 35,569 4,441 3,718 20,334 2,340

JPMorgan Chase Bank, N.A. 165,727 4,315 24,781 43,866 37,882

Nationstar Mortgage LLC 176,370 22,003 10,834 9,212 10,034

Ocwen Loan Servicing, LLC 253,043 71,896 104,214 N/A 27,369

Select Portfolio Servicing, Inc. 95,969 23,492 17,652 N/A 21,307

Wells Fargo Bank, N.A. 202,509 11,175 31,093 24,410 41,945

Other Servicers 410,407 29,116 19,421 23,820 26,572

Total 1,441,295 172,630 217,572 159,110 217,087

As of June 2016, there are 137 servicers that participate in Treasury’s MHA programs, but seven servicers make up nearly 

85% of non-GSE HAMP modifications. Program activity for these servicers is provided below. 

HAMP Permanent Modifications by Investor

Servicer 

HAMP Tier 1 and Tier 2 Permanent Modifications

GSE Private Portfolio Total

Bank of America, N.A. 39,314 50,317 18,262 107,893

CitiMortgage, Inc. 17,126 9,128 13,756 40,010

JPMorgan Chase Bank, N.A. 71,098 57,436 41,508 170,042

Nationstar Mortgage LLC 114,072 76,333 7,968 198,373

Ocwen Loan Servicing, LLC 34,991 267,936 22,012 324,939

Select Portfolio Servicing, Inc. 686 101,399 17,376 119,461

Wells Fargo Bank, N.A. 82,081 43,646 87,957 213,684

Other Servicers 294,525 82,447 62,551 439,523

Total 653,893 688,642 271,390 1,613,925
Making Home Affordable: Results by Servicer

Program Performance Report Second Quarter 2016

Background

Since the MHA Program’s inception in the spring of 2009, Treasury has monitored the performance of participating mortgage 

servicers. Freddie Mac, acting as Treasury’s compliance agent, has created a separate division known as Making Home 

Affordable–Compliance (MHA-C), which evaluates servicers’ compliance with MHA guidelines through regular compliance 

reviews. MHA-C examines as many as 60 compliance criteria (see Appendix 2) and tests between 400 and 600 loan files (per 

servicer, for the largest servicers) each quarter. Loan samples are randomly selected for testing from two sources: the MHA 

transactions reported by each servicer into the MHA system of record and the servicer’s records of non-performing loans. 

This approach provides comprehensive insight into how each servicer is implementing MHA programs. This includes, for 

example, whether the servicer is properly identifying, contacting and evaluating borrowers who are potentially eligible for 

MHA, as well as the accuracy and timeliness of the MHA data reported by the servicer. MHA-C reports the results of each 

compliance review to Treasury and the servicer. For identified instances of noncompliance, Treasury requires servicers to 

take remedial actions which include, but are not limited to: identifying and re-evaluating any affected loans, performing 

retroactive analysis when an issue is potentially systemic, and enhancing the effectiveness of internal controls.

It is important to note that servicer participation in MHA is voluntary, based on a contract with Fannie Mae as financial agent 

on behalf of Treasury. Treasury does not regulate these institutions and does not have the authority to impose fines or 

penalties. Treasury can, pursuant to the contract, take certain remedial actions against servicers not in compliance with MHA 

guidelines. Such remedial actions include requiring servicers to correct identified instances of noncompliance, as noted 

above. In addition, Treasury can implement financial remedies such as withholding incentive payments owed to servicers. 

Such incentive payments, which are the only payments Treasury makes for the benefit of servicers under the program, 

include payments for permanent modifications under HAMP and completed transactions under HAFA.

MHA Servicer Assessments

In 2011, Treasury began publishing quarterly servicer assessments for the large servicers participating in MHA to improve 

transparency and drive servicers to improve their performance. The assessments highlight the results of MHA compliance 

reviews and rate servicers on the level of improvement needed. In addition, the assessments include program data reported 

by servicers into the MHA system of record. These program results are key indicators of how timely and effectively servicers 

assist eligible homeowners and report program data to Treasury. The assessments do not rate the servicer based on program 

results, but compare each servicer’s program results for a given quarter against the other large servicers participating in the 

program.

Treasury has periodically enhanced the assessments to focus on new or emerging areas of interest, provide additional insight 

into the impact of servicer performance on homeowners’ experience, and foster further improvement in servicer 

performance. The most recent changes, effective the second quarter of 2015, included: the addition of metrics that address 

timely evaluation of borrowers for HAMP, accuracy of interest rate step-up changes, and timeliness and completeness of 

interest rate step-up notices; the consolidation of two “second look” metrics; the removal of the non-approval metric; and 

tightened performance benchmarks. 

Each quarter, Treasury reviews the compliance results and ratings, the program results, and other relevant factors affecting 

servicer performance (including, but not limited to a servicer’s progress in remediating previously identified issues) in 

determining whether a servicer needs substantial, moderate or minor improvement to its overall performance under MHA. 

For servicers in need of substantial improvement, Treasury will, absent extenuating circumstances, withhold financial 

incentives owed to those servicers until they make certain identified improvements. In certain cases, particularly where there 

is a failure to correct identified problems within a reasonable time, Treasury may also permanently withhold the financial 

incentives. Servicers in need of moderate improvement may be subject to withholding in the future if they fail to make 

certain identified improvements. All withholdings apply only to incentives owed to servicers for their participation in MHA, 

not incentives paid to servicers for the benefit of homeowners or investors.

Please refer to Appendices 1 and 2 for more information concerning the MHA Servicer Assessments.

Making Home Affordable Servicer Assessments

17
Making Home Affordable: Results by Servicer

Program Performance Report Second Quarter 2016

Improvement Needed Servicer Name

Minor

JPMorgan Chase Bank, N.A.

Ocwen Loan Servicing, LLC

Select Portfolio Servicing, Inc. 

Wells Fargo Bank, N.A.

Moderate

CitiMortgage, Inc.

Nationstar Mortgage LLC

Substantial Bank of America, N.A.

Second Quarter 2016 Servicer Assessment Summary Results

18

The table above summarizes the results of the MHA Servicer Assessments for the second quarter of 2016. The compliance 

and program results for the individual servicers can be found on the following pages. 

After considering all relevant factors, including remediation of the issue related to income calculation, servicer incentives 

withheld from Bank of America, N.A. beginning last quarter will be released in September 2016. In addition, Treasury will 

recover the upfront servicer incentives for certain loans impacted by the income calculation issue. 
Making Home Affordable: Results by Servicer

Program Performance Report Second Quarter 2016

The metrics and benchmarks below reflect compliance areas tested and reported on across the large servicers to 

determine servicers’ adherence to MHA Program Requirements. Servicer results (see overleaf) reflect percentages of tests 

that did not have a desired outcome. Please refer to Appendix 1 for more information concerning the metrics described 

below.

Compliance Metrics Overview 

19

Category Metric Benchmark

 Identifying and 

Contacting 

Homeowners

Assesses whether the 

servicer identifies and 

communicates 

appropriately with 

potentially eligible MHA 

homeowners.



Single Point of Contact Assignment %

Noncompliance

Percentage of loans reviewed where MHA-C did not 

concur that the servicer had assigned a Single Point of 

Contact to a homeowner in accordance with MHA 

guidelines

2.0%



Second Look % Noncompliance 

Percentage of loans reviewed where MHA-C did not 

concur with or was unable to conclude on the servicer's 

MHA eligibility determination for applicable programs

2.0%

 Homeowner Evaluation 

and Assistance

Assesses whether servicer 

correctly evaluates 

homeowners' eligibility for 

MHA programs and 

communicates decisions 

timely. 



Income Calculation Error % 

Percentage of loans for which MHA-C's income 

calculation differs from the servicer's by more than 5% 

for applicable programs

2.0%



Timely HAMP Evaluation % Noncompliance

Percentage of loans reviewed for which MHA-C 

determined the servicer did not complete the 

evaluation within the prescribed time frame for reasons 

within the servicer’s control

2.0%

 Program Management 

and Reporting

Assesses whether the 

servicer has effective 

program management, 

submits timely and accurate 

program reports and 

information and whether 

the servicer accurately and 

timely communicates 

interest rate step-ups.



Incentive Payment Data Errors 

Average percentage of differences in calculated 

incentives resulting from data discrepancies between 

servicer files and the MHA system of record for 

applicable programs

2.0%



Disqualified Modification % Noncompliance

Percentage of loans reviewed where MHA-C did not 

concur with servicer's processing of defaulted HAMP 

modifications, in accordance with MHA guidelines

2.0%



Interest Rate Step-Up Changes

Percentage of loans reviewed where MHA-C noted 

discrepancies between the terms of the interest rate stepup in the official modification agreement and payment 

application in the loan payment history

5.0%



Interest Rate Step-Up Notices*

Percentage of loans reviewed where MHA-C noted that 

the interest rate step-up notices sent by the servicer were 

not in accordance with MHA guidelines

5.0%
Making Home Affordable: Results by Servicer

Program Performance Report Second Quarter 2016

20

Second Quarter 2016 Compliance Results

Servicer 

Single Point of 

Contact 

Assignment % 

Noncompliance

Second 

Look %

Noncompliance

Income 

Calculation

Error %

Timely HAMP 

Evaluation % 

Noncompliance

Incentive 

Payment 

Data Errors

Disqualified 

Modification 

% Noncompliance

Interest Rate 

Step-Up 

Changes % 

Noncompliance

Interest Rate 

Step-Up 

Notices % 

Noncompliance¤

BENCHMARK 2.0% 2.0% 2.0% 2.0% 2.0% 2.0% 5.0% 5.0%

Bank of 

America, N.A.

Servicer 

Results 0.0% 1.7% 9.0% 4.7% 4.2% 0.0% 0.0% 2.3%

Rating *** *** * ** ** *** *** ***

CitiMortgage, 

Inc.

Servicer 

Results 0.0% 0.0% 0.0% 0.0% 0.2% 14.5% 2.0% 0.0%

Rating *** *** *** *** *** * *** ***

JPMorgan 

Chase Bank, 

N.A.

Servicer 

Results 0.0% 0.9% 0.0% 0.7% 0.0% 0.0% 0.0% 2.7%

Rating *** *** *** *** *** *** *** ***

Nationstar

Mortgage LLC

Servicer 

Results 0.0% 1.6% 1.0% 0.0% 1.3% 5.3% 0.0% 6.8%

Rating *** *** *** *** *** * *** **

Ocwen Loan 

Servicing, LLC

Servicer 

Results 0.0% 0.0% 1.0% 0.0% 0.1% 2.0% 2.0% 3.8%

Rating *** *** *** *** *** *** *** ***

Select Portfolio 

Servicing, Inc.

Servicer 

Results 0.0% 0.0% 1.0% 0.0% 0.2% 1.5% 0.0% 0.0%

Rating *** *** *** *** *** *** *** ***

Wells Fargo 

Bank, N.A.

Servicer 

Results 0.0% 0.8% 0.0% 0.0% 0.7% 0.8% 0.0% 5.0%

Rating *** *** *** *** *** *** *** ***

Note: Beginning in Q2 2016, the Interest Rate Step-Up 

Notice Non-compliance assessment weightings were 

updated. The results of this metric may not be 

comparable to previous quarters.
Making Home Affordable: Results by Servicer

Program Performance Report Second Quarter 2016

The trending table was expanded in the second quarter of 2015 to reflect the results across five assessment metrics. 

Compliance Results Trending

21

* Prior to Q2 2015, this metric was previously two separate metrics, "Second Look % Disagree" and "Second Look % Unable to 

Determine”. For comparative purposes, we have combined the historical results of these two metrics into one percentage.

** Beginning with the Q2 2015 Assessment, the Incentive Payment Data Errors metric includes PRA testing.

Note: When calculating error percentages from prior quarter’s published figures, it may result in a slightly different percentage 

due to rounding.

2014 2014 2014 2015 2015 2015 2015 2016 2016

Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2

Bank of America, N.A. 4.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.0% 0.0%

CitiMortgage, Inc. 0.0% 1.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

JPMorgan Chase Bank, N.A. 2.8% 0.0% 0.0% 0.0% 1.5% 0.0% 0.0% 0.0% 0.0%

Nationstar Mortgage LLC 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.1% 0.0%

Ocwen Loan Servicing, LLC 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

Select Portfolio Servicing, Inc. 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

Wells Fargo Bank, N.A. 6.7% 4.2% 6.7% 0.0% 3.0% 4.3% 0.0% 0.0% 0.0%

Bank of America, N.A. 1.4% 0.0% 1.4% 1.4% 0.5% 2.3% 0.5% 0.4% 1.7%

CitiMortgage, Inc. 15.2% 4.2% 3.7% 4.9% 2.5% 0.5% 1.8% 0.9% 0.0%

JPMorgan Chase Bank, N.A. 0.5% 0.9% 1.4% 0.4% 0.5% 0.0% 0.9% 1.7% 0.9%

Nationstar Mortgage LLC 1.4% 0.0% 1.5% 6.9% 9.5% 6.4% 4.7% 0.4% 1.6%

Ocwen Loan Servicing, LLC 1.6% 3.1% 1.0% 1.9% 2.0% 2.4% 3.1% 0.0% 0.0%

Select Portfolio Servicing, Inc. 0.6% 2.3% 2.2% 0.5% 0.5% 0.5% 1.5% 0.0% 0.0%

Wells Fargo Bank, N.A. 2.8% 1.4% 1.4% 1.4% 3.4% 2.3% 1.8% 1.3% 0.8%

Bank of America, N.A. 1.0% 0.0% 1.0% 2.0% 6.0% 16.0% 11.0% 13.0% 9.0%

CitiMortgage, Inc. 6.0% 1.0% 3.0% 3.0% 2.0% 2.0% 2.0% 1.0% 0.0%

JPMorgan Chase Bank, N.A. 0.0% 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 0.0% 0.0%

Nationstar Mortgage LLC 5.0% 4.0% 3.0% 5.0% 1.0% 0.0% 3.0% 3.0% 1.0%

Ocwen Loan Servicing, LLC 1.0% 0.0% 1.0% 0.0% 1.0% 1.0% 1.0% 2.0% 1.0%

Select Portfolio Servicing, Inc. 6.0% 3.0% 2.0% 1.0% 3.0% 2.0% 2.0% 1.0% 1.0%

Wells Fargo Bank, N.A. 1.0% 0.0% 1.0% 1.0% 0.0% 0.0% 0.0% 0.0% 0.0%

Bank of America, N.A. 0.2% 0.3% 0.1% 0.3% 2.5% 2.6% 1.1% 2.6% 4.2%

CitiMortgage, Inc. 1.0% 0.1% 0.6% 0.5% 1.0% 1.3% 0.3% 0.4% 0.2%

JPMorgan Chase Bank, N.A. 0.0% 0.0% 0.1% 0.0% 0.1% 0.8% 0.1% 0.0% 0.0%

Nationstar Mortgage LLC 1.7% 2.0% 0.2% 1.0% 1.5% 0.7% 3.3% 3.0% 1.3%

Ocwen Loan Servicing, LLC 0.7% 0.5% 0.6% 0.7% 0.2% 0.0% 0.6% 0.2% 0.1%

Select Portfolio Servicing, Inc. 1.1% 0.6% 2.2% 1.2% 1.6% 0.8% 0.7% 0.1% 0.2%

Wells Fargo Bank, N.A. 1.1% 0.4% 0.8% 0.3% 0.9% 0.3% 0.4% 0.7% 0.7%

Bank of America, N.A. 0.0% 3.0% 0.8% 0.8% 2.3% 5.0% 2.0% 2.3% 0.0%

CitiMortgage, Inc. 6.0% 12.0% 8.8% 2.3% 3.8% 6.0% 4.0% 1.5% 14.5%

JPMorgan Chase Bank, N.A. 0.0% 0.0% 0.0% 0.0% 0.0% 1.0% 0.0% 0.0% 0.0%

Nationstar Mortgage LLC 0.0% 13.0% 6.8% 2.0% 0.8% 3.0% 0.0% 13.0% 5.3%

Ocwen Loan Servicing, LLC 4.0% 1.0% 3.8% 1.8% 7.3% 3.8% 3.8% 2.3% 2.0%

Select Portfolio Servicing, Inc. 0.0% 1.0% 0.8% 0.0% 0.0% 0.0% 0.0% 0.0% 1.5%

Wells Fargo Bank, N.A. 0.0% 8.0% 6.8% 9.3% 2.8% 1.8% 0.8% 1.0% 0.8%

Servicer 

Disqualified Modification % Noncompliance 

Incentive Payment Data Errors**

Income Calculation Error %

Second Look % Noncompliance (Combined)*

Single Point of Contact Assignment % Noncompliance
Making Home Affordable: Results by Servicer

Program Performance Report Second Quarter 2016

Trials Aged 6+ Months (% of Active Trials)13

Average Calendar Days to Resolve Escalated Cases

0%

10%

20%

30%

40%

Bank of America,

N.A.

CitiMortgage,

Inc.

JPMorgan Chase

Bank, N.A.

Nationstar

Mortgage LLC

Ocwen Loan

Servicing, LLC

Select Portfolio

Servicing, Inc.

Wells Fargo

Bank, N.A.

% of Active Trials 6+ Months

Q3 2015 Q4 2015 Q1 2016 Q2 2016

0

5

10

15

20

25

30

Bank of

America, N.A.

CitiMortgage,

Inc.

JPMorgan Chase

Bank, N.A.

Nationstar

Mortgage LLC

Ocwen Loan

Servicing, LLC

Select Portfolio

Servicing, Inc.

Wells Fargo

Bank, N.A.

# Days

Q3 2015 Q4 2015 Q1 2016 Q2 2016

This quarterly metric measures trials lasting six months or longer as a share of all active trials. These figures include trial 

modifications that have been cancelled or converted to permanent modifications by the servicer and are pending 

reporting to the program system of record. Additionally, servicers may process cancellations of permanent modifications 

for various reasons, including, but not limited to, data corrections, loan repurchase agreements, etc. This process requires 

reverting the impacted permanent modifications to trials in the HAMP system of record with re-boarding of some of these 

permanent modifications in subsequent reporting periods.

This quarterly metric measures servicer response time for homeowner inquiries escalated to MHA Support Centers. 

Effective February 1, 2011, a target of 30 calendar days was established for non-GSE escalation cases, including an 

estimated 5 days processing by the MHA Support Centers. The methodology for calculating average days to respond to 

escalated cases includes non-GSE cases escalated on or after February 1, 2011. Investor denial cases escalated prior to 

November 1, 2011, cases involving bankruptcy, and those that did not require servicer actions are not included in the 

calculation of servicer time to resolve escalations.

HAMP Tier 1 and Tier 2 Program Results

22

Q3’15 182 262 244 556 437 145 381

Q4’15 205 276 216 637 194 183 388

Q1’16 187 187 172 730 162 139 437

Q2’16 203 110 228 606 152 121 405

Average # Aged Trials
Making Home Affordable: Results by Servicer

Program Performance Report Second Quarter 2016

Timely Reporting of Permanent Modifications (% Reported within the Month of Conversion)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Bank of America,

N.A.

CitiMortgage,

Inc.

JPMorgan Chase

Bank, N.A.

Nationstar

Mortgage LLC

Ocwen Loan

Servicing, LLC

Select Portfolio

Servicing, Inc.

Wells Fargo

Bank, N.A.

% Reported Timely

Q3 2015 Q4 2015 Q1 2016 Q2 2016

Missing Permanent Modification Status Reports (%)

0.0%

0.5%

1.0%

1.5%

2.0%

2.5%

3.0%

3.5%

Bank of America,

N.A.

CitiMortgage,

Inc.

JPMorgan Chase

Bank, N.A.

Nationstar

Mortgage LLC

Ocwen Loan

Servicing, LLC

Select Portfolio

Servicing, Inc.

Wells Fargo

Bank, N.A.

% Missing

Q3 2015

Q4 2015

Q1 2016

Q2 2016

This quarterly metric measures the servicer’s ability to promptly report on the current status of permanent modifications. 

Inconsistent and untimely reporting of modification status reports may impact incentive compensation and loan 

performance analysis.

Treasury revised its Federally Declared Disaster (FDD) guidance, allowing servicers to suspend the reporting of permanent 

modification status for loans where the homeowner was impacted by Hurricane Sandy or any other FDD. This revised 

guidance may impact missing permanent modification status reporting.

This quarterly metric measures the servicer’s ability to promptly report the conversion from a trial to a permanent 

modification. Untimely reporting of permanent modification conversions impacts incentive compensation, including the 

possible delay of homeowner incentives. In addition, it hinders the effectiveness of program monitoring and 

transparency. 

23

HAMP Tier 1 and Tier 2 Program Results
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Appendix 1: Program and Servicer Assessment Notes

The Home Affordable Modification Program (HAMP) provides eligible homeowners the opportunity to lower their first lien mortgage 

payment through a loan modification. HAMP includes Tier 1, which offers modifications for Government Sponsored Enterprise (GSE) 

and non-GSE homeowners; HAMP Tier 2, which offers modifications for non-GSE homeowners; and Streamline HAMP, which offers 

modifications for non-GSE homeowners. 

HAMP Tier 2 is modeled after the GSE Standard Modification, which was created in October 2011 when the GSEs launched the 

Servicer Alignment Initiative (SAI). HAMP Tier 2 expands eligibility to include homeowners with properties currently occupied by a 

tenant as well as vacant properties the homeowner intends to rent.

Streamline HAMP is modeled after the GSE Streamlined Modification, which was launched in July 2013. Streamline HAMP provides 

seriously delinquent homeowners the opportunity to receive a modification with no income documentation and reduced hardship 

documentation.

Treasury FHA-HAMP provides first lien modifications for distressed homeowners in loans insured or guaranteed through the Federal 

Housing Administration (FHA). The FHA introduced FHA-HAMP to provide assistance to borrowers with FHA-insured loans who are 

unable to meet their mortgage payments. Treasury pays incentives to servicers for FHA-insured first lien non-GSE mortgages that are 

modified under Treasury FHA-HAMP guidelines. 

RD-HAMP provides first lien modifications for distressed homeowners in loans guaranteed through the Rural Housing Service. 

The Second Lien Modification Program (2MP) provides modifications and extinguishments on second liens when there has been an 

eligible HAMP Tier 1, Tier 2, or GSE Standard Modification first lien modification, on the same property. 

The Home Affordable Foreclosure Alternatives (HAFA) Program provides transition alternatives to foreclosure in the form of a short 

sale or deed-in-lieu of foreclosure. The GSE Standard HAFA program is closely aligned with Treasury’s MHA HAFA program. 

The Home Affordable Unemployment Program (UP) provides temporary forbearance of mortgage principal to enable unemployed 

homeowners to look for a new job without fear of foreclosure.

General MHA Program Notes:

MHA Program Effective Dates:

HAMP First Lien: April 6, 2009

PRA: October 1, 2010

2MP: August 13, 2009

HAFA: April 5, 2010

HAMP, PRA, Treasury FHA-HAMP, RD-HAMP, 2MP, and HAFA program data include activity reported into the HAMP system of record 

through the end of cycle for the current reporting month, though the effective date may occur in the following month.

MHA First Lien Program Notes:

MHA First Lien Permanent Modifications Started includes HAMP Tier 1, HAMP Tier 2, Streamline HAMP, GSE Standard Modifications 

and both Treasury FHA- and RD-HAMP. HAMP Tier 1 includes both GSE and non-GSE modifications. Treasury's FHA-HAMP and RDHAMP are similar to HAMP Tier 1. The GSEs do not participate in HAMP Tier 2; however, the GSE Standard Modification is similar to 

HAMP Tier 2. The GSEs do not participate in Streamline HAMP; however, the GSE Streamlined Modification is similar to Streamline 

HAMP. While Streamline HAMP is modeled after GSE Streamlined Modification, GSE Streamlined Modification data is not included in 

this report. 

GSE Standard Modification data is provided by Fannie Mae and Freddie Mac as of June 2016. The GSEs undertake other foreclosure 

prevention activities beyond their participation in MHA, including the GSE Streamlined Modification, that are not reflected in this 

report. The latest Federal Housing Finance Agency’s Foreclosure Prevention Report can be found at: www.FHFA.gov.

Treasury FHA-HAMP Program Notes: 

The FHA undertakes foreclosure prevention activities beyond their participation in MHA that are not reflected in this report. Please 

refer to the latest edition of the Obama Administration’s Housing Scorecard for the total number of loss mitigation and early

delinquency interventions FHA has offered since April 1, 2009. Please visit www.hud.gov to view the latest Housing Scorecard.

24
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Appendix 1: Program and Servicer Assessment Notes

2MP Program Notes:

Number of modifications started is net of cancellations, which are primarily due to servicer data corrections.

2MP loans previously reported under top servicers that were transferred to or acquired by non-participating 2MP servicers are 

reflected in “Other Servicers.”

Homeowners with an active first lien permanent modification and a second lien (2MP) modification realize a higher monthly payment 

reduction on their first lien compared to the overall population of first lien homeowners because of the higher median first lien 

unpaid principal balance.

HAFA Program Notes:

Unless otherwise noted, HAFA Transactions Completed includes GSE activity under the MHA program in addition to the GSE Standard 

HAFA program implemented in November 2012. GSE Standard HAFA data provided by Fannie Mae and Freddie Mac as of June 2016. 

It does not include other GSE short sale and DIL activity outside the HAFA program. Please refer to the latest Federal Housing Finance 

Agency’s Foreclosure Prevention Report for the total number of short sales and DIL of foreclosure actions the GSEs have completed 

since 4Q 2008. Please visit www.FHFA.gov for the complete FHFA report. 

A short sale requires a third-party purchaser and cooperation of junior lien holders and mortgage insurers to complete the 

transaction.

The debt relief represents the obligation relieved by the short sale or deed-in-lieu transaction and is calculated as the unpaid principal 

balance and allowable transactions costs less the property sales price. The allowable transaction costs may include release of any 

subordinate lien, homeowner relocation assistance, sales commission, and closing costs for taxes, title, and attorney fees.

PRA Program Notes:

Eligible loans include those receiving evaluation under HAMP PRA guidelines plus loans that did not require an evaluation but received 

principal reduction on their modification.

Servicer Assessment Notes:

Treasury’s foremost goal is to assist struggling homeowners who may be eligible for MHA. This population represents only a portion of 

each servicer’s overall mortgage servicing operation. Treasury’s compliance reviews solely assess compliance with MHA requirements 

established by Treasury under contracts with participating servicers. Treasury does not assess servicers’ compliance with rules or 

requirements established by Fannie Mae or Freddie Mac (the GSEs) or the Federal Housing Administration (FHA), among others. 

Moreover, Treasury cannot and does not assess compliance of servicing activities outside of MHA. Servicers’ compliance with laws or 

regulations relating to mortgage servicing are enforced by other Federal agencies, such as the Consumer Financial Protection Bureau 

(CFPB), or by state authorities. 

The servicer assessments have set a benchmark for providing detailed information about how mortgage servicers are performing 

against specific metrics. Although the compliance reviews that form the basis for the servicer assessments emphasize objective 

measurements and observed facts, compliance reviews still involve a certain level of judgment. Compliance reviews are also 

retrospective in nature – looking backward, not forward, which means that activities identified as needing improvement in a given 

quarter may already be under remediation by the servicer. In addition, the compliance reviews use “sampling” as a testing 

methodology. Sampling, an industry-accepted auditing technique, looks at a subset of a particular population of transactions, rather 

than the entirety of the population of transactions, to assess a servicer’s overall performance in that particular activity.

25
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Appendix 1: Program and Servicer Assessment Notes

Compliance Metrics

Single Point of Contact Assignment % Noncompliance:

Servicers are required to assign certain delinquent homeowners to a Single Point of Contact (SPOC). This metric measures the 

percentage of loans reviewed where MHA-C did not concur that the servicer had assigned a SPOC to a homeowner in a timely fashion

and otherwise in accordance with MHA guidelines. 

For SPOC Assignment Noncompliance results, remedial actions Treasury requires servicers to take include, but are not limited to:

assigning a SPOC to the homeowner, and correcting system and operational processes such that SPOCs are properly assigned to 

homeowners in a timely fashion.

Second Look % Noncompliance:

Second Look is a process in which MHA-C reviews potentially eligible loans not in a permanent modification, to assess the timeliness 

and accuracy of the servicer’s homeowner outreach and eligibility review in order to verify that the homeowner was properly 

considered, denied or deemed ineligible for receiving a permanent modification. This metric measures the combined percentage of 

loans reviewed in Second Look where MHA-C disagreed with a servicer’s solicitation efforts and/or eligibility review and for which 

MHA-C is not able to determine, based on the documentation provided, whether the homeowner was properly considered, denied or 

deemed ineligible for receiving a permanent modification.

For Second Look Noncompliance results, remedial actions Treasury requires servicers to take include, but are not limited to: 

reconsidering homeowners for a modification if they were not properly solicited or incorrectly evaluated, retaining documentation to 

support solicitation efforts and eligibility determination, and, if applicable, engaging in systemic process remediation. All loans 

categorized as noncompliant remain on foreclosure hold until the servicer completes the appropriate corrective actions.

Income Calculation Error %:

Correctly calculating homeowners’ monthly income is a critical component of evaluating eligibility for MHA, as well as establishing an 

accurate modification payment. This metric measures how often MHA-C disagrees with a servicer’s calculation of a homeowner’s 

Monthly Gross Income, allowing for up to a 2% differential from MHA-C’s calculations. 

For Income Calculation Errors, remedial actions Treasury requires servicers to take include, but are not limited to: correcting income 

errors, requiring the servicer to review their own income calculation accuracy, enhancing policies and procedures, and conducting 

staff training on income calculation. 

Timely HAMP Evaluation % Noncompliance:

Servicers are required to evaluate borrowers for HAMP within 30 calendar days from the date a complete loss mitigation application is 

received. This metric measures the percentage of loans reviewed for which MHA-C determined the servicer did not complete the 

evaluation within the prescribed time frame for reasons within the servicer’s control.

For Timely HAMP Evaluation Noncompliance, remedial actions Treasury requires servicers to take include, but are not limited to: 

correcting operational issues such that borrowers are evaluated in a timely manner, and implementing controls that allow servicer 

management to identify and prioritize HAMP eligibility determinations are at risk of being delayed. 

26
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Appendix 1: Program and Servicer Assessment Notes

Incentive Payment Data Errors:

Treasury provides incentives for servicers, investors, and homeowners for permanent modifications completed under MHA. Although 

intended for different recipients, all incentives are initially paid to servicers to distribute to the appropriate parties. Data that servicers 

report to the program system of record is used to calculate the incentives due to servicers, investors, and homeowners. This metric 

measures how data anomalies between servicer loan files and the reported information affect incentive payments. 

For Incentive Payment Data Error results, remedial actions Treasury requires servicers to take include, but are not limited to: 

correcting the identified errors and correcting system and operational processes such that accurate data is mapped to its appropriate 

places in the program system of record. 

Disqualified Modification % Noncompliance:

Permanent modifications on which homeowners lose good standing are subsequently disqualified from the program. This metric 

measures the percentage of loans reviewed where MHA-C did not concur with a servicer’s processing of defaulted HAMP 

modifications, in accordance with MHA guidelines. 

For Disqualified Modification results, remedial actions Treasury requires servicers to take include, but are not limited to: correcting 

the status of improperly disqualified modifications and reporting the corrected data to the program system of record.

Interest Rate Step-up Changes:

In year five of a borrower’s modification, the interest rate on their modification may increase. This metric measures whether the step 

payment interest rate and principal and interest payment were applied in accordance with the terms of the Modification Agreement.

For Interest Rate Step-Up Change results, remedial actions Treasury requires servicers to take include, but are not limited to: 

reversing incorrect payment applications within the servicer’s system and re-applying payments according to the terms of the Interest 

Rate Step-Up and correcting system and operational processes such that borrower payments are accurately applied according to the 

terms of the Interest Rate Step-Ups in the Modification Agreement.

Interest Rate Step-up Notices:

Servicers are required to send two notices of an Interest Rate Step-Up to the borrower prior to the first Step Payment Effective Date. 

The first notice must be sent at least 120 calendar days, but no more than 240 calendar days, before the initial payment is due at the 

adjusted level. An additional notice must be sent 60-75 days before the initial payment is due at the adjusted level. For subsequent 

adjustments, notice must be sent at least 60 calendar days, but not more than 120 calendar days, before the first payment is due at 

each adjusted level.

This metric measures the percentage of loans reviewed where the notices were not sent within the required timeframes and/or did 

not include the required elements.

For Interest Rate Step-Up Notice results, remedial actions Treasury requires servicers to take include, but are not limited to, 

correcting system and operational processes such that Interest Rate Step-Up Notices are sent within the required timeframes and 

updating notice templates to ensure that all required information is included in the Interest Rate Step-Up Notices sent to the 

borrower.

Permanent modifications on which homeowners lose good standing are subsequently disqualified from the program. This metric

27
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Appendix 2: Compliance Criteria Tested This metric

Identifying and Contacting Homeowners

Criteria Tested Review Type Objective

HAMP Solicitation

Second Look Servicer appropriately solicited borrowers for HAMP and that the 

Directed Actions servicer met the reasonable efforts requirements

Second Lien Solicitation Second Look Servicer has solicited borrowers with second liens for which a HAMP 

modification exists on the first lien

Initial Packages sent after Right 

Party Contact (RPC) Second Look Servicer sent potentially eligible borrowers HAMP packages following 

RPC

Timely SPOC Assignment Second Look Servicer assigned a Single Point of Contact and sent a SPOC assignment 

letter to potentially eligible borrowers following RPC

Content of Borrower Notices Second Look Borrower Notices contained required information

Timely Acknowledgement 

Letter sent Second Look

Upon receiving any part of a HAMP package, servicer sent an 

Acknowledgement Letter to the borrower within the required time 

frame

Accuracy of Incomplete 

Information Notice (IIN) sent, 

where applicable

Second Look

Upon receiving part of a HAMP Package but not all required information, 

servicer sent an Incomplete Information Notice to the borrower listing 

documentation still needed

Timely mailing of IIN, where 

applicable Second Look Servicer sent Incomplete Information Notices within required time frame

Validation of Tier 1 Denials Second Look Denials of Tier 1 HAMP modifications are valid

Validation of Tier 2 Denials Second Look Denials of Tier 2 HAMP modifications are valid

Second Lien Denials Second Look Denials of second lien modifications are valid

Non-Approval Notice Second Look Servicer included correct denial reason in Non-Approval Notice and sent 

within 10 days of decision

Denial Reporting Second Look Servicer reported correct denial reason to the HAMP Program 

Administrator

Homeowner Evaluation and Assistance

Criteria Tested Review Type Objective

Dodd Frank Certification Core Eligibility/Incentive Servicer Obtained a signed Dodd-Frank Certification from borrowers 

receiving a HAMP modification 

Accurate occupancy status Core Eligibility/Incentive Borrower occupancy status in the HAMP system of record is accurate

Origination date Core Eligibility/Incentive Origination date of the mortgage is prior to January 1, 2009

Unpaid Principal Balance Core Eligibility/Incentive Pre-modification unpaid principal balance does not exceed program 

limits

Completed Request for 

Mortgage Assistance or 

Hardship Affidavit

Core Eligibility/Incentive Servicer obtained a signed Request for Mortgage Assistance or Hardship 

Affidavit

Approval Decision Core Eligibility/Incentive Servicer made correct decision to approve the modification

28
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Appendix 2: Compliance Criteria Tested This metric

Completeness of full 

underwriting package

Second Look, Core 

Eligibility/Incentive Servicer obtained a completed package to underwrite modification

Accuracy of Income calculation Core Eligibility/Incentive Servicer correctly calculated borrower income

Accurate HAMP Eligibility 

decision (approvals) Core Eligibility/Incentive Servicer made correct decision to approve the modification

Accurate HAMP Underwriting Core Eligibility/Incentive Servicer correctly underwrote the modification to ensure correct 

payment terms

Accurate Escrow Analysis Core Eligibility/Incentive Servicer performed accurate analysis of borrower escrow to use in 

modification 

Property Valuation (AVM, BPO) 

obtained Core Eligibility/Incentive Servicer obtained appraisal or broker price opinion for the property

Accuracy of Trial Period Plan 

(TPP) Notice Core Eligibility/Incentive Servicer sent accurate TPP Notices to borrowers entering a Trial 

modification

Application of TPP payments Core Eligibility/Incentive Servicer accurately applied borrower TPP payments

Recast Notices Core Eligibility/Incentive Servicer sent the Recast Notice to the borrower within the required 

timeframe

Accepted Recast Offer Core Eligibility/Incentive Servicer accurately processed the Accepted Recast Offer

NPV model use/re-coding 

compliance Net Present Value Servicer NPV models provide accurate results consistent with the 

Treasury NPV model

Accuracy of NPV inputs Net Present Value Servicer input accurate data into the NPV model

Accuracy of Permanent 

Modification Agreement Core Eligibility/Incentive

Permanent Modification Agreement includes correct terms including 

payment amount, interest rate, unpaid principal balance, and 

forbearance amount

Waiver of Late Charges & other 

Fees at conversion from TPP to 

Perm. Mod.

Core Eligibility/Incentive At time of conversion to permanent modification, servicer waived all late 

charges and other fees related to the delinquency of the original loan

Application of Unapplied Funds 

at end of TPP Core Eligibility/Incentive Servicer accurately applied payment amounts held in suspense at end of Trial Plan

Accurate 2MP Eligibility 

Assessment

Second Look, Core 

Eligibility/Incentive Servicer accurately evaluated borrower for second lien modification

Accurate calculation of 2MP 

TPP/Modification Terms Core Eligibility/Incentive Servicer accurately calculates second lien modification terms

Timely mailing and accuracy of 

2MP Non-Approval Notice, 

where applicable

Second Look Servicer sent accurate Non-Approval Notices for denied second lien 

modifications within specified time frame 

Accurate HAFA Eligibility 

Assessment

Second Look, Core 

Eligibility/Incentive

Servicer reviewed HAFA applications and makes appropriate eligibility 

decision 

HAFA - Release of Liens Core Eligibility/Incentive Servicer obtained release of all liens on properties completing a HAFA 

short sale or deed-in-lieu

Escalated Cases Directed Actions Servicer timely and accurately resolved escalated case complaints

Solicitation of Financial 

counseling notices Core Eligibility/Incentive Servicer considered borrower for financial counseling by sending a 

notification with the TPP

Timely mailing of 2MP TPPs Core Eligibility/Incentive Servicer sent 2MP TPP’s within the required timeframe

Timely mailing of HAFA Short 

Sale notices Core Eligibility/Incentive Servicer sent HAFA Short Sale Notices within the required timeframe

Homeowner Evaluation and Assistance

Criteria Tested Review Type Objective

29
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Appendix 2: Compliance Criteria Tested This metric

Program Management and Reporting

Criteria Tested Review Type Objective

HAMP Incentive Compensation -

Servicer, Borrower & Investor Core Eligibility/Incentive Incentive compensation is accurate based on loan file documentation

Application of Borrower Incentives Core Eligibility/Incentive Servicer accurately applied borrower incentives to unpaid principal balance 

within 30 days of receipt

Timely and accurate 120-Day 

Notice of Interest Rate Increase Core Eligibility/Incentive Servicer sent accurate first notice of Interest Rate Increase between 120 

and 240 days prior to first rate increase

Timely and accurate 60-Day Notice 

of Interest Rate Increase Core Eligibility/Incentive Servicer sent accurate second notice of Interest Rate Increase between 60 

and 75 days prior to first rate increase

Timely and accurate subsequent 

60-Day Notice of Interest Rate 

Increase

Core Eligibility/Incentive Servicer sent accurate subsequent notice of Interest Rate Increase 

between 60 and 120 days prior to subsequent rate increase

Accuracy of step rate increases Core Eligibility/Incentive Servicer accurately calculated and implemented HAMP rate increases

Appropriate timing on reporting of 

denial to IR2 (i.e. at least 30 days 

after letter sent)

Second Look Servicer reported HAMP denials to the Program Administrator in 

accordance with program guidelines

Accurate reporting of HAMP 

Trials/Perm Mods to IR2 Core Eligibility/Incentive Servicer accurately reported modification information to the Program 

Administrator including all data used in calculating incentives

Appropriate notification to 

borrowers of Post-Modification 

Counseling 

Core Eligibility/Incentive Borrowers entering Trial Period Plans are notified of the availability of 

financial counseling

2MP Incentive Compensation -

Servicer, Borrower & Investor Core Eligibility/Incentive Incentive compensation for second lien modifications is accurate

Accurate reporting of 2MP 

Trials/Perm Mods to IR2 Core Eligibility/Incentive Servicer reported accurate modification data to Program Administrator 

with respect to second lien modifications

HAFA Incentive Compensation -

Servicer, Borrower & Investor Core Eligibility/Incentive Incentive compensation for HAFA transactions is accurate based on loan 

file documentation

Accuracy of reporting of HAFA 

activity to IR2 Core Eligibility/Incentive Servicer reported accurate modification data to Program Administrator 

with respect to HAFA short sale and deed-in-lieu transactions

Re-default and Loss of Good 

Standing

Directed Actions, Core 

Eligibility/Incentive

Modifications that are disqualified from HAMP due to Loss of Good 

Standing or canceled from TPP are done so accurately and in a timely 

manner

Pre-Foreclosure affirmation 

provided by Relationship Manager 

(SPOC)

Directed Actions SPOC provided affirmation that all available loss mitigation options had 

been exhausted

Accuracy of Foreclosure Referrals Directed Actions Foreclosure referrals meet the requirements of the MHA Handbook

Certification provided to 

Foreclosure attorney Directed Actions Servicer provided certification that HAMP modification had been explored 

and all other loss mitigation options had been exhausted

Proper resolution of Escalated 

Cases Directed Actions Borrower complaints are resolved accurately

Timely processing of escalated 

cases

Directed Actions Borrower complaints are resolved within prescribed time period or the 

borrower is notified appropriately of delays

Validation of receipt and 

completeness of MHA Data for 

transferred loans by transferee 

servicer

Transfer Testing Within 60 days of transfer, the transferee servicer validated the acquired 

loans contained all required MHA data

Timely processing of transferred 

Trial Period Plans Transfer Testing Borrowers in Trial Period Plans as of the date of transfer were 

appropriately placed into Official Modifications

Application of incentives for 

transferred modifications Transfer Testing Borrower incentives were applied correctly to unpaid principal balance of 

transferred loans where appropriate

30
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Appendix 3: Terms and Methodologies

Average Delinquency at Trial Start:

For all permanent modifications started, the average number of days delinquent as of the trial plan start date. Delinquency is 

calculated as the number of days between the homeowner's last paid installment before the trial plan and the first payment due date 

of the trial plan.

Back-End Debt-to-Income Ratio:

Ratio of total monthly debt payments (including mortgage principal and interest, taxes, insurance, homeowners association and/or 

condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and investment property payments) to 

monthly gross income. Homeowners who have a back-end debt-to-income ratio of greater than 55% are required to seek housing 

counseling under program guidelines.

Disqualification:

A permanent modification disqualifies from HAMP when the borrower misses the equivalent of three full monthly payments. Once 

disqualified, the borrower is no longer eligible to receive HAMP incentives. However, the terms of the permanent modification remain 

the same, and the servicer will continue to work with the borrower to cure the delinquency or identify other loss mitigation options.

Servicers are required to report monthly payment information on HAMP modifications in the form of an Official Monthly Report 

(OMR). If a servicer does not report an OMR for a loan in a given month, the performance of that loan is not included in official 

Treasury reporting for that month. In addition, reported loan counts may shift from prior reports due to servicer data corrections.

Eligible Loans:

Homeowners with HAMP eligible loans, which include conventional loans that were originated on or before January 1, 2009; excludes 

loans with current unpaid principal balances greater than current conforming loan limits-current unpaid principal balance must be no 

greater than: $729,750 for a single-unit property, 2 units: $934,200, 3 Units: $1,129,250, 4 Units: $1,403,400; FHA and VA loans; loans 

where investor pooling and servicing agreements preclude modification; and manufactured housing loans with title/chattel issues 

that exclude them from HAMP. 

Front-End Debt-to-Income Ratio:

Ratio of housing expenses (principal, interest, taxes, insurance and homeowners association and/or condo fees) to monthly gross 

income. 

Monthly Housing Payment:

Principal and interest payment.

31
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Note # Section End Notes 

1 MHA Program Updates

(page 4)

MHA Program Activity includes Streamline HAMP only where specified (on pages 2, 4, and 5). 

Otherwise, total HAMP activity data is HAMP Tier 1 and Tier 2, including HAMP PRA.

2 MHA Program Updates

(page 4)

MHA First Lien Permanent Modifications Started includes GSE Standard Modifications (GSE SAI) but 

not GSE Streamlined Modifications. For details on all GSE programs, visit http://www.FHFA.gov/. 

3 HAMP Program Results

(page 5)

As reported into the HAMP system of record by servicers. Excludes Treasury FHA-HAMP modifications. 

Totals reflect impact of servicing transfers. Servicers may enter new trial modifications into the HAMP 

system of record at any time.

4 HAMP Program Results

(page 5)

Data is as reported by servicers for actions completed through the end of the quarter and reflects the 

status of homeowners as of that date; a homeowner's status may change over time. Survey data is 

not subject to the same data quality checks as data uploaded into the HAMP system of record. 

Excludes cancellations and disqualifications pending data corrections and loans otherwise removed 

from servicing portfolios.

5 HAMP Program Results

(page 8)

Servicers did not submit 1.5% of the total required OMRs for loans aged up to 60 months in the 

current reporting period. In addition, reported loan counts may shift from prior reports due to 

servicer data corrections. For example, if it was assumed that all unreported OMRs reflect either a 

current payment status or the maximum number of missed payments based on the most recently 

submitted OMR, the re-default rate for Tier 1 permanent modifications that have aged 60 months 

may range between 43.9% and 44.1%. 

6 Other MHA Programs

(page 12) Includes some modifications with additional principal reduction outside of HAMP PRA.

7 Other MHA Programs

(page 12)

Under HAMP PRA, principal reduction vests over a 3-year period. The amounts noted reflect the 

entire amount that may be forgiven.

8 Other MHA Programs

(page 12) Principal amount reduced as a percentage of before-modification UPB, excluding capitalization.

9 Other MHA Programs

(page 13)

Survey data indicates that program to date, 401,484 qualifying first lien modifications have been 

matched with a second lien. Of these matched second liens, approximately 57% are found to be 

ineligible for a 2MP modification. The most common reasons for ineligibility are: cancellation or failure 

of a trial or permanent first lien HAMP modification; extinguishment of the second lien prior to 

evaluation for 2MP; failure of a 2MP trial modification; and some homeowners with eligible second 

liens decline to participate in 2MP.

10

Results by Servicer

(page 16)

While both GSE and non-GSE loans are eligible for HAMP, at the present time due to GSE policy, 

servicers can only offer PRA on non-GSE modifications under HAMP. Servicer volume can vary based 

on the investor composition of the servicer’s portfolio and respective policy with regards to PRA. This 

data includes HAMP Tier 1 and Tier 2 Modifications.

11 Results by Servicer

(page 16) Includes non-GSE activity under the MHA program only. Servicer GSE program data not available.

12 Results by Servicer

(page 22)

These figures include trial modifications that have been converted to permanent modifications, but 

not reported as such in the HAMP system of record. Additionally, servicers may process cancellations 

of permanent modifications for reasons, including but not limited to, data corrections, loan 

repurchase agreements, etc. This process requires reverting the impacted permanent modifications 

to trials in the HAMP system of record with re-boarding of some of these permanent modifications in 

subsequent reporting periods. Prior to being re-boarded as permanent modifications, these 

modifications are reported as Active Trials. These modifications may be 6 months or more beyond 

their first trial payment due date resulting in their classification as Aged Trials. As a result, fluctuations 

are expected in this population.

Appendix 4: End Notes

32
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Appendix 5: HAMP Tier 1 and Tier 2 Activity by State

State Trial Modifications Started Permanent Modifications Started Median Monthly Payment 

Reduction 

Median Monthly Payment 

Reduction % of PreModification Payment

AK 1,295 757 $477.13 31%

AL 17,441 10,875 $262.20 32%

AR 6,811 4,153 $246.31 32%

AZ 92,477 56,157 $437.69 37%

CA 508,251 358,853 $704.81 36%

CO 32,110 20,984 $404.28 33%

CT 33,980 23,726 $517.87 37%

DC 4,372 2,872 $534.72 32%

DE 8,159 5,552 $402.26 32%

FL 297,752 197,690 $462.47 39%

GA 92,225 58,899 $354.75 36%

HI 8,866 6,042 $782.68 33%

IA 7,387 4,427 $249.80 33%

ID 8,939 5,647 $366.91 33%

IL 125,538 85,255 $494.78 40%

IN 27,173 17,507 $260.63 34%

KS 7,180 4,351 $284.62 33%

KY 11,257 7,180 $264.39 33%

LA 17,385 11,313 $280.22 33%

MA 55,445 38,759 $571.01 35%

MD 79,840 54,566 $558.16 34%

ME 7,117 4,968 $382.31 35%

MI 71,641 45,214 $340.64 37%

MN 37,355 23,732 $416.86 35%

MO 28,440 17,710 $291.16 35%

MS 10,802 6,984 $248.18 33%

MT 2,892 1,731 $388.78 32%

NC 50,681 32,388 $299.65 33%

ND 498 264 $276.95 31%

NE 3,996 2,540 $261.30 33%

NH 10,642 7,317 $463.28 34%

NJ 86,995 59,988 $617.74 37%

NM 8,815 5,667 $343.71 33%

NV 54,377 34,060 $521.84 38%

NY 125,222 87,709 $763.63 38%

OH 61,086 37,580 $291.03 36%

OK 7,912 4,725 $244.96 33%

OR 26,602 17,433 $448.26 34%

PA 62,239 41,634 $337.83 34%

RI 11,662 8,243 $529.34 39%

SC 26,559 16,781 $292.52 33%

SD 1,049 588 $259.46 29%

TN 30,293 19,710 $283.88 34%

TX 84,592 51,083 $279.77 33%

UT 19,398 12,740 $424.44 32%

VA 57,646 37,828 $476.89 32%

VT 2,152 1,553 $364.17 34%

WA 49,317 33,632 $497.56 33%

WI 24,790 16,476 $342.96 36%

WV 3,799 2,319 $298.05 30%

WY 1,255 778 $357.06 30%

PR 6,159 4,949 $282.48 37%

Nationwide* 2,419,916 1,613,925 $476.03 35%

* Includes U.S. Territories

33
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Median Values

State Before Mod 

DTI

Pre-Mod 

Interest 

Rate

Pre-Mod 

Monthly P&I

Monthly 

Income at 

Time of Mod

After Mod UPB

After Mod 

Monthly 

P&I

Monthly P&I 

Payment 

Increase at 

First Interest 

Rate Increase

Total Monthly 

P&I Payment 

Increase after 

All Increases

Final Monthly 

P&I Payment 

Reduction from 

Pre-Mod P&I

AK 44.83% 6.8% $1,464.44 $4,200.00 $216,259.76 $857.29 $93.09 $174.02 -$401.03

AL 46.60% 6.8% $865.45 $2,261.26 $119,262.83 $495.22 $47.50 $96.59 -$239.54

AR 45.63% 6.6% $798.60 $2,123.40 $114,549.89 $458.12 $48.19 $99.93 -$207.28

AZ 49.47% 6.4% $1,191.62 $2,803.54 $178,186.13 $654.11 $77.97 $188.36 -$309.97

CA 48.74% 6.1% $1,941.89 $4,675.12 $306,851.57 $1,061.27 $134.81 $308.37 -$479.43

CO 46.49% 6.4% $1,235.07 $3,184.00 $189,016.20 $733.10 $80.36 $178.42 -$299.64

CT 45.49% 6.5% $1,456.02 $4,334.35 $210,544.16 $781.06 $90.69 $197.76 -$411.19

DC 47.88% 6.4% $1,710.06 $4,107.54 $275,123.22 $963.22 $120.21 $265.21 -$388.24

DE 47.08% 6.5% $1,280.69 $3,106.29 $195,418.00 $747.05 $83.16 $172.18 -$311.40

FL 47.54% 6.5% $1,191.42 $3,277.31 $170,922.07 $615.20 $74.86 $167.78 -$350.09

GA 47.43% 6.5% $1,004.50 $2,638.95 $143,383.04 $555.50 $61.50 $137.00 -$281.45

HI 49.02% 6.3% $2,428.58 $5,397.81 $394,627.47 $1,369.64 $175.09 $377.13 -$522.67

IA 44.43% 6.6% $774.30 $2,294.72 $107,873.80 $430.07 $44.67 $93.27 -$207.58

ID 48.53% 6.5% $1,147.55 $2,724.99 $170,531.98 $654.32 $73.68 $163.77 -$287.62

IL 47.03% 6.5% $1,277.60 $3,702.00 $178,576.50 $642.14 $78.09 $176.56 -$393.33

IN 46.06% 6.8% $813.75 $2,152.27 $109,693.08 $452.05 $44.52 $93.46 -$224.86

KS 44.49% 6.6% $897.75 $2,716.50 $126,272.14 $499.45 $51.31 $110.73 -$242.59

KY 45.64% 6.8% $813.07 $2,203.08 $112,155.24 $458.33 $45.91 $95.98 -$222.44

LA 45.55% 6.9% $892.38 $2,546.01 $123,128.06 $493.17 $50.85 $99.91 -$254.75

MA 47.02% 6.4% $1,656.81 $4,338.20 $249,906.66 $912.36 $107.74 $237.73 -$426.82

MD 46.85% 6.4% $1,671.24 $4,332.00 $259,548.71 $937.53 $113.34 $250.47 -$412.01

ME 46.59% 6.6% $1,135.32 $3,001.33 $163,168.18 $614.09 $69.61 $142.51 -$302.26

MI 46.87% 6.5% $954.22 $2,668.25 $129,744.10 $505.23 $54.14 $123.19 -$277.01

MN 46.09% 6.3% $1,202.03 $3,298.00 $178,405.41 $677.24 $76.39 $174.77 -$308.97

MO 46.04% 6.6% $879.76 $2,477.53 $123,212.20 $483.54 $50.89 $108.58 -$250.34

MS 46.41% 6.9% $810.69 $2,224.13 $110,571.42 $447.48 $44.76 $88.19 -$238.26

MT 46.79% 6.4% $1,262.50 $3,233.12 $192,089.87 $723.51 $80.88 $168.25 -$309.93

NC 46.41% 6.5% $945.80 $2,495.58 $133,399.55 $538.58 $55.93 $115.93 -$252.29

ND 42.23% 6.5% $882.50 $2,752.00 $133,588.18 $513.18 $54.44 $111.07 -$204.43

NE 43.70% 6.7% $772.53 $2,462.88 $108,241.19 $441.14 $44.64 $90.74 -$214.42

NH 43.97% 6.4% $1,342.22 $4,160.32 $197,827.66 $762.68 $84.35 $179.71 -$346.93

Appendix 6: HAMP Tier 1 Scheduled Interest Rate Increases by State

34
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Median Values

State Before Mod 

DTI

Pre-Mod 

Interest 

Rate

Pre-Mod 

Monthly P&I

Monthly 

Income at 

Time of Mod

After Mod UPB

After Mod 

Monthly 

P&I

Monthly P&I 

Payment 

Increase at 

First Interest 

Rate Increase

Total Monthly 

P&I Payment 

Increase after 

All Increases

Final Monthly 

P&I Payment 

Reduction from 

Pre-Mod P&I

NJ 45.19% 6.4% $1,700.89 $5,238.42 $249,550.00 $886.06 $109.73 $236.00 -$470.68

NM 47.25% 6.5% $1,061.07 $2,750.50 $155,812.51 $615.81 $67.21 $142.80 -$282.32

NV 50.12% 6.3% $1,368.51 $3,127.96 $207,762.48 $738.45 $91.27 $215.90 -$363.78

NY 47.04% 6.4% $2,081.92 $5,712.63 $312,598.63 $1,085.82 $137.27 $295.35 -$579.81

OH 45.42% 6.6% $820.34 $2,393.00 $110,412.89 $445.46 $45.44 $98.86 -$234.97

OK 44.75% 6.9% $771.24 $2,332.92 $105,659.22 $437.16 $42.70 $86.01 -$223.34

OR 46.64% 6.4% $1,322.30 $3,448.00 $206,499.21 $769.76 $90.81 $197.72 -$321.79

PA 45.20% 6.6% $1,079.41 $3,183.01 $151,190.43 $585.97 $63.33 $129.21 -$296.40

RI 47.47% 6.4% $1,360.96 $3,646.67 $196,373.70 $706.59 $84.94 $190.78 -$400.71

SC 46.70% 6.6% $957.10 $2,479.67 $136,731.15 $545.06 $57.51 $120.25 -$251.19

SD 43.95% 6.4% $949.56 $2,736.50 $137,917.43 $529.33 $58.19 $126.07 -$213.51

TN 47.00% 6.9% $872.62 $2,297.14 $117,934.32 $481.66 $47.77 $99.31 -$258.78

TX 43.16% 7.0% $853.30 $2,937.00 $117,779.74 $483.29 $48.07 $98.17 -$247.78

UT 47.63% 6.5% $1,366.94 $3,271.71 $211,052.21 $802.51 $92.57 $208.79 -$321.20

VA 46.65% 6.4% $1,589.81 $4,044.00 $247,735.63 $902.85 $107.06 $236.74 -$357.49

VT 45.99% 6.8% $1,140.71 $3,115.37 $168,035.09 $628.54 $71.61 $153.58 -$305.84

WA 46.41% 6.4% $1,510.18 $3,969.17 $240,728.43 $873.26 $106.12 $228.55 -$350.97

WI 45.12% 6.5% $985.03 $2,982.54 $137,518.75 $530.74 $58.50 $125.04 -$275.88

WV 46.53% 6.6% $1,064.24 $2,656.53 $154,430.35 $622.57 $62.88 $126.30 -$261.76

WY 46.15% 6.5% $1,301.51 $3,222.00 $187,352.21 $793.72 $79.61 $162.43 -$299.28

PR 50.99% 6.4% $766.63 $1,640.00 $103,412.12 $441.62 $44.06 $93.71 -$215.43

Nationwide* 47.30% 6.4% $1,442.49 $3,796.86 $214,196.19 $779.56 $92.61 $205.93 -$370.27

* Includes U.S. Territories

Appendix 6: HAMP Tier 1 Scheduled Interest Rate Increases by State

35
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Appendix 7: Performance of HAMP Modifications by Vintage

HAMP Tier 1

Mod. 

Effective 

in: 

Delinquency: Months After Conversion to Permanent Modification 

3 6 12 18

# 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 90+ Days

2009Q3 3,568 10.7% 4.5% 4,394 15.7% 10.6% 4,599 25.8% 21.1% 4,931 32.2% 28.9%

2009Q4 43,394 5.7% 1.9% 47,211 10.2% 6.3% 51,110 20.4% 15.8% 54,285 25.4% 22.3%

2010Q1 123,569 4.2% 1.5% 149,788 10.4% 6.1% 160,599 20.4% 16.1% 165,616 26.0% 22.4%

2010Q2 147,158 5.3% 1.8% 156,769 12.2% 7.5% 173,070 19.6% 16.1% 170,283 27.8% 24.1%

2010Q3 86,000 5.1% 1.9% 95,670 11.1% 7.1% 103,931 18.2% 14.5% 105,899 25.3% 21.9%

2010Q4 57,891 4.6% 1.8% 62,358 8.9% 5.7% 64,987 18.4% 14.5% 66,530 24.0% 21.1%

2011Q1 70,656 2.9% 1.1% 75,669 8.2% 5.1% 79,394 17.0% 13.6% 80,981 22.2% 19.2%

2011Q2 79,658 3.7% 1.3% 88,920 9.4% 5.8% 92,425 16.2% 13.2% 91,712 23.2% 20.1%

2011Q3 80,673 3.7% 1.3% 85,737 8.8% 5.6% 86,728 15.6% 12.3% 86,479 21.8% 18.9%

2011Q4 64,760 3.4% 1.2% 67,274 6.9% 4.4% 67,624 14.7% 11.4% 67,776 19.3% 16.8%

2012Q1 49,209 2.5% 0.9% 50,650 6.8% 4.1% 50,683 14.1% 10.9% 50,071 18.6% 15.9%

2012Q2 43,844 3.0% 1.0% 44,822 7.7% 4.6% 45,105 13.6% 10.9% 44,615 18.9% 16.1%

2012Q3 47,158 3.1% 1.0% 48,846 7.4% 4.6% 49,580 13.0% 10.1% 50,104 17.9% 15.1%

2012Q4 39,199 3.2% 1.0% 41,113 6.3% 4.0% 42,329 12.3% 9.4% 42,590 16.3% 14.0%

2013Q1 39,155 2.2% 0.7% 40,811 6.0% 3.5% 41,932 12.6% 9.6% 42,295 16.6% 13.9%

2013Q2 31,457 2.6% 0.8% 32,930 6.5% 3.9% 33,635 11.8% 9.4% 33,915 16.5% 14.1%

2013Q3 31,836 2.9% 1.0% 33,301 7.0% 4.2% 34,688 12.1% 9.2% 34,493 16.5% 14.0%

2013Q4 27,233 2.9% 1.0% 28,545 6.3% 3.9% 29,822 12.2% 9.5% 29,808 16.0% 13.8%

2014Q1 23,616 2.5% 0.9% 25,507 6.8% 3.9% 26,354 13.1% 10.3% 26,272 16.6% 14.3%

2014Q2 18,985 3.7% 1.1% 19,795 7.8% 5.1% 20,414 13.0% 10.7% 20,350 17.7% 15.1%

2014Q3 16,952 3.5% 1.3% 17,785 7.9% 5.3% 18,345 13.3% 10.5% 18,334 18.0% 15.4%

2014Q4 15,096 3.8% 1.4% 16,839 7.0% 4.3% 17,241 13.7% 10.5% 17,422 17.6% 15.1%

2015Q1 14,794 2.9% 0.9% 15,744 7.1% 4.2% 16,129 13.8% 10.7% 5,619 18.6% 15.8%

2015Q2 14,247 3.9% 1.4% 14,788 9.0% 5.5% 15,065 14.8% 11.8%

2015Q3 12,620 3.9% 1.4% 13,044 8.8% 5.4% 4,332 16.0% 12.5%

2015Q4 10,463 4.2% 1.5% 10,908 8.3% 5.4%

2016Q1 9,627 3.2% 0.9% 3,438 8.0% 5.1%

2016Q2 3,086 4.2% 1.0%

All 1,205,904 3.9% 1.3% 1,292,656 8.9% 5.5% 1,330,121 16.5% 13.1% 1,310,380 22.3% 19.2%

Loan payment status is not reported by servicers after program disqualification (90+ days delinquent). Therefore, 90+ days delinquent loans are included 

in each of the 60+ and 90+ days delinquent metrics for all future reporting periods, even though some loans may have cured or paid off following 

program disqualification. In addition, once a loan is reported as paid off it is no longer reflected in future periods. 

36
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Appendix 7: Performance of HAMP Modifications by Vintage

HAMP Tier 1

Mod. 

Effective 

in: 

Delinquency: Months After Conversion to Permanent Modification 

24 36 48 60

# 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 90+ Days

2009Q3 5,032 36.8% 33.5% 5,132 43.9% 41.7% 5,037 50.0% 48.3% 5,018 53.9% 52.4%

2009Q4 55,227 31.6% 28.4% 56,040 39.7% 37.2% 55,790 44.9% 43.1% 55,036 48.9% 47.5%

2010Q1 167,415 31.9% 28.7% 165,710 39.7% 37.5% 165,434 44.6% 42.9% 162,860 48.4% 47.2%

2010Q2 178,434 31.1% 28.7% 174,706 39.3% 37.4% 173,856 43.8% 42.5% 172,574 47.2% 46.2%

2010Q3 105,943 29.4% 26.8% 104,229 37.2% 35.3% 104,785 41.2% 39.8% 102,475 45.0% 43.9%

2010Q4 66,289 29.5% 26.5% 65,788 36.3% 34.2% 65,775 40.4% 38.8% 64,669 43.7% 42.5%

2011Q1 80,650 27.6% 24.9% 80,775 33.9% 31.9% 80,249 38.0% 36.5% 78,440 41.3% 40.3%

2011Q2 91,298 27.3% 25.1% 91,318 33.2% 31.6% 90,789 37.2% 36.0% 88,435 40.8% 39.8%

2011Q3 84,956 25.8% 23.4% 86,662 31.0% 29.2% 84,765 35.4% 34.2% 29,535 40.0% 39.1%

2011Q4 67,488 23.4% 21.0% 67,570 28.5% 26.8% 66,456 32.3% 30.9%

2012Q1 50,575 22.5% 20.0% 50,102 27.9% 26.0% 49,493 31.3% 30.0%

2012Q2 44,818 22.1% 20.0% 44,718 27.0% 25.5% 43,706 30.6% 29.5%

2012Q3 50,351 20.8% 18.5% 49,596 25.5% 24.0% 16,433 29.5% 28.4%

2012Q4 42,720 19.9% 17.6% 42,081 24.2% 22.6%

2013Q1 42,069 19.9% 17.7% 41,561 24.0% 22.4%

2013Q2 34,049 19.1% 17.3% 33,900 23.3% 21.8%

2013Q3 34,610 18.7% 16.9% 10,987 24.1% 22.5%

2013Q4 29,782 19.1% 17.0%

2014Q1 26,353 19.8% 17.7%

2014Q2 20,455 20.1% 18.3%

2014Q3 6,181 20.1% 17.9%

2014Q4

2015Q1

2015Q2

2015Q3

2015Q4

2016Q1

2016Q2

All 1,284,695 26.6% 24.1% 1,170,875 33.7% 31.8% 1,002,568 39.6% 38.2% 759,042 45.4% 44.3%

Loan payment status is not reported by servicers after program disqualification (90+ days delinquent). Therefore, 90+ days delinquent loans are 

included in each of the 60+ and 90+ days delinquent metrics for all future reporting periods, even though some loans may have cured or paid off 

following program disqualification. In addition, once a loan is reported as paid off it is no longer reflected in future periods. 

37
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Appendix 7: Performance of HAMP Modifications by Vintage

HAMP Tier 2

Mod. 

Effective 

in: 

Delinquency: Months After Conversion to Permanent Modification 

3 6 12 18

# 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 90+ Days

2012Q3 0 0.0% 0.0% 0 0.0% 0.0% 0 0.0% 0.0% 1 100.0% 100.0%

2012Q4 946 5.3% 1.3% 1,116 9.9% 5.5% 1,189 23.7% 17.5% 1,247 28.1% 23.3%

2013Q1 2,481 4.3% 1.4% 2,715 12.4% 7.1% 2,875 24.9% 19.4% 2,981 31.1% 26.8%

2013Q2 4,101 5.3% 1.5% 4,453 13.8% 7.9% 5,049 21.8% 17.4% 5,150 29.1% 24.6%

2013Q3 11,187 5.8% 2.0% 13,185 13.8% 8.1% 13,591 22.1% 16.5% 13,485 28.8% 24.6%

2013Q4 11,213 5.9% 1.9% 11,777 11.8% 7.2% 12,575 22.0% 16.9% 12,482 26.7% 23.2%

2014Q1 10,503 4.1% 1.4% 11,608 12.2% 6.6% 12,019 21.6% 16.9% 11,804 26.6% 22.8%

2014Q2 10,886 5.5% 1.4% 11,194 12.9% 7.3% 11,306 19.9% 15.7% 11,211 26.4% 22.1%

2014Q3 9,191 5.7% 1.9% 9,501 12.6% 7.9% 9,953 19.8% 15.1% 9,839 26.2% 21.9%

2014Q4 11,088 5.6% 1.7% 12,708 11.0% 6.2% 12,898 21.0% 15.8% 13,302 26.4% 22.4%

2015Q1 13,113 4.5% 1.2% 14,099 11.9% 6.4% 14,248 22.0% 16.7% 5,116 27.2% 22.8%

2015Q2 13,953 6.0% 1.6% 14,240 14.0% 8.4% 14,311 23.0% 17.8%

2015Q3 14,290 6.7% 2.1% 14,710 14.7% 8.8% 4,893 23.5% 18.2%

2015Q4 11,873 6.6% 2.1% 12,125 12.5% 7.4%

2016Q1 12,625 4.6% 1.2% 4,140 11.5% 6.2%

2016Q2 4,355 5.3% 1.1%

All 141,805 5.5% 1.6% 137,571 12.8% 7.4% 114,907 21.7% 16.7% 86,618 27.2% 23.1%

Mod. 

Effective 

in: 

Delinquency: Months After Conversion to Permanent Modification 

24 36 48 60

# 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 90+ Days

2012Q3 1 100.0% 100.0% 1 100.0% 100.0%

2012Q4 1,260 33.5% 28.7% 1,283 39.0% 34.5%

2013Q1 3,011 35.8% 32.3% 3,235 38.8% 36.8%

2013Q2 5,186 32.3% 29.1% 5,258 37.2% 34.7%

2013Q3 13,783 31.8% 28.4% 3,832 34.5% 32.4%

2013Q4 12,614 31.3% 27.8%

2014Q1 12,016 30.7% 27.3%

2014Q2 11,025 30.9% 27.6%

2014Q3 3,552 29.9% 26.7%

2014Q4

2015Q1

2015Q2

2015Q3

2015Q4

2016Q1

2016Q2

All 62,448 31.5% 28.1% 13,609 37.0% 34.5%

Loan payment status is not reported by servicers after program disqualification (90+ days delinquent). Therefore, 90+ days delinquent loans are 

included in each of the 60+ and 90+ days delinquent metrics for all future reporting periods, even though some loans may have cured or paid off 

following program disqualification. In addition, once a loan is reported as paid off it is no longer reflected in future periods. 

38
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Metropolitan Statistical Area 

Permanent 

Modifications 

Started 

Median Monthly 

Payment 

Reduction 

Median Monthly Payment 

Reduction % of PreModification Payment

Abilene, TX Metropolitan Statistical Area 78 $195.44 33%

Aguadilla-Isabela, PR Metropolitan Statistical Area 218 $245.97 36%

Akron, OH Metropolitan Statistical Area 2,888 $299.50 37%

Albany, GA Metropolitan Statistical Area 382 $241.49 32%

Albany, OR Metropolitan Statistical Area 262 $339.20 33%

Albany-Schenectady-Troy, NY Metropolitan Statistical Area 2,034 $353.94 34%

Albuquerque, NM Metropolitan Statistical Area 3,694 $332.14 33%

Alexandria, LA Metropolitan Statistical Area 201 $244.05 31%

Allentown-Bethlehem-Easton, PA-NJ Metropolitan Statistical Area 4,702 $398.31 34%

Altoona, PA Metropolitan Statistical Area 169 $217.11 32%

Amarillo, TX Metropolitan Statistical Area 167 $252.84 36%

Ames, IA Metropolitan Statistical Area 70 $283.40 33%

Anchorage, AK Metropolitan Statistical Area 582 $501.26 32%

Ann Arbor, MI Metropolitan Statistical Area 1,273 $418.88 36%

Anniston-Oxford-Jacksonville, AL Metropolitan Statistical Area 209 $221.79 32%

Appleton, WI Metropolitan Statistical Area 397 $305.63 34%

Arecibo, PR Metropolitan Statistical Area 168 $261.16 36%

Asheville, NC Metropolitan Statistical Area 1,434 $350.06 34%

Athens-Clarke County, GA Metropolitan Statistical Area 605 $301.66 34%

Atlanta-Sandy Springs-Roswell, GA Metropolitan Statistical Area 46,539 $373.93 37%

Atlantic City-Hammonton, NJ Metropolitan Statistical Area 2,732 $488.62 38%

Auburn-Opelika, AL Metropolitan Statistical Area 291 $280.05 29%

Augusta-Richmond County, GA-SC Metropolitan Statistical Area 1,157 $263.23 34%

Austin-Round Rock, TX Metropolitan Statistical Area 3,065 $328.22 33%

Bakersfield, CA Metropolitan Statistical Area 8,590 $470.07 37%

Baltimore-Columbia-Towson, MD Metropolitan Statistical Area 18,422 $467.38 33%

Bangor, ME Metropolitan Statistical Area 409 $305.68 34%

Barnstable Town, MA Metropolitan Statistical Area 1,962 $610.06 36%

Baton Rouge, LA Metropolitan Statistical Area 2,707 $263.18 31%

Battle Creek, MI Metropolitan Statistical Area 469 $262.18 37%

Bay City, MI Metropolitan Statistical Area 304 $231.42 35%

Beaumont-Port Arthur, TX Metropolitan Statistical Area 398 $223.02 34%

Beckley, WV Metropolitan Statistical Area 80 $203.25 34%

Bellingham, WA Metropolitan Statistical Area 661 $475.94 34%

Bend-Redmond, OR Metropolitan Statistical Area 1,311 $524.64 36%

Billings, MT Metropolitan Statistical Area 171 $288.99 28%

Binghamton, NY Metropolitan Statistical Area 318 $236.58 35%

Birmingham-Hoover, AL Metropolitan Statistical Area 4,029 $281.01 33%

Bismarck, ND Metropolitan Statistical Area 56 $350.12 35%

Blacksburg-Christiansburg-Radford, VA Metropolitan Statistical Area 198 $296.57 30%

Bloomington, IL Metropolitan Statistical Area 245 $287.91 35%

Bloomington, IN Metropolitan Statistical Area 249 $264.84 31%

Bloomsburg-Berwick, PA Metropolitan Statistical Area 63 $264.88 41%

Boise City, ID Metropolitan Statistical Area 3,155 $381.02 34%

Boston-Cambridge-Newton, MA-NH Metropolitan Statistical Area 26,935 $617.86 35%

Boulder, CO Metropolitan Statistical Area 698 $486.99 35%

Bowling Green, KY Metropolitan Statistical Area 194 $243.47 34%

Bremerton-Silverdale, WA Metropolitan Statistical Area 1,057 $469.19 31%

Bridgeport-Stamford-Norwalk, CT Metropolitan Statistical Area 7,340 $695.32 40%

39

Appendix 8: HAMP Tier 1 and Tier 2 Activity by MSA
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Metropolitan Statistical Area 

Permanent 

Modifications 

Started 

Median Monthly 

Payment 

Reduction 

Median Monthly Payment 

Reduction % of PreModification Payment

Brownsville-Harlingen, TX Metropolitan Statistical Area 659 $230.79 35%

Brunswick, GA Metropolitan Statistical Area 290 $329.82 34%

Buffalo-Cheektowaga-Niagara Falls, NY Metropolitan Statistical Area 1,842 $259.85 36%

Burlington, NC Metropolitan Statistical Area 475 $260.51 32%

Burlington-South Burlington, VT Metropolitan Statistical Area 472 $418.08 35%

California-Lexington Park, MD Metropolitan Statistical Area 405 $542.11 32%

Canton-Massillon, OH Metropolitan Statistical Area 1,424 $266.40 35%

Cape Coral-Fort Myers, FL Metropolitan Statistical Area 5,423 $467.66 40%

Cape Girardeau, MO-IL Metropolitan Statistical Area 118 $229.40 31%

Carbondale-Marion, IL Metropolitan Statistical Area 71 $264.77 44%

Carson City, NV Metropolitan Statistical Area 427 $520.56 37%

Casper, WY Metropolitan Statistical Area 138 $345.85 30%

Cedar Rapids, IA Metropolitan Statistical Area 378 $257.46 33%

Chambersburg-Waynesboro, PA Metropolitan Statistical Area 306 $357.04 33%

Champaign-Urbana, IL Metropolitan Statistical Area 233 $243.19 31%

Charleston, WV Metropolitan Statistical Area 186 $218.14 33%

Charleston-North Charleston, SC Metropolitan Statistical Area 3,400 $349.66 34%

Charlotte-Concord-Gastonia, NC-SC Metropolitan Statistical Area 10,880 $311.35 34%

Charlottesville, VA Metropolitan Statistical Area 684 $384.68 31%

Chattanooga, TN-GA Metropolitan Statistical Area 1,587 $276.87 35%

Cheyenne, WY Metropolitan Statistical Area 157 $275.18 27%

Chicago-Naperville-Elgin, IL-IN-WI Metropolitan Statistical Area 82,097 $507.38 40%

Chico, CA Metropolitan Statistical Area 1,211 $456.21 34%

Cincinnati, OH-KY-IN Metropolitan Statistical Area 6,865 $309.52 35%

Clarksville, TN-KY Metropolitan Statistical Area 292 $224.25 32%

Cleveland, TN Metropolitan Statistical Area 258 $256.26 34%

Cleveland-Elyria, OH Metropolitan Statistical Area 9,540 $308.45 38%

Coeur d'Alene, ID Metropolitan Statistical Area 696 $413.30 33%

College Station-Bryan, TX Metropolitan Statistical Area 146 $219.03 28%

Colorado Springs, CO Metropolitan Statistical Area 2,225 $392.05 34%

Columbia, MO Metropolitan Statistical Area 184 $250.41 33%

Columbia, SC Metropolitan Statistical Area 2,925 $267.45 33%

Columbus, GA-AL Metropolitan Statistical Area 850 $273.22 34%

Columbus, IN Metropolitan Statistical Area 136 $209.86 30%

Columbus, OH Metropolitan Statistical Area 6,065 $319.53 36%

Corpus Christi, TX Metropolitan Statistical Area 468 $240.05 32%

Corvallis, OR Metropolitan Statistical Area 116 $362.93 27%

Crestview-Fort Walton Beach-Destin, FL Metropolitan Statistical Area 939 $411.40 35%

Cumberland, MD-WV Metropolitan Statistical Area 165 $246.68 33%

Dallas-Fort Worth-Arlington, TX Metropolitan Statistical Area 17,118 $294.63 33%

Dalton, GA Metropolitan Statistical Area 512 $261.01 35%

Danville, IL Metropolitan Statistical Area 69 $208.42 38%

Danville, VA Metropolitan Statistical Area 53 $172.03 23%

Daphne-Fairhope-Foley, AL Metropolitan Statistical Area 424 $350.18 35%

Davenport-Moline-Rock Island, IA-IL Metropolitan Statistical Area 625 $242.77 36%

Dayton, OH Metropolitan Statistical Area 2,326 $266.71 36%

Decatur, AL Metropolitan Statistical Area 213 $222.26 29%

Decatur, IL Metropolitan Statistical Area 108 $207.50 35%

Deltona-Daytona Beach-Ormond Beach, FL Metropolitan Statistical Area 6,567 $385.83 38%

40

Appendix 8: HAMP Tier 1 and Tier 2 Activity by MSA
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Metropolitan Statistical Area 

Permanent 

Modifications 

Started 

Median Monthly 

Payment 

Reduction 

Median Monthly Payment 

Reduction % of PreModification Payment

Denver-Aurora-Lakewood, CO Metropolitan Statistical Area 12,819 $404.38 33%

Des Moines-West Des Moines, IA Metropolitan Statistical Area 1,585 $272.27 32%

Detroit-Warren-Dearborn, MI Metropolitan Statistical Area 26,595 $374.72 39%

Dothan, AL Metropolitan Statistical Area 216 $215.90 30%

Dover, DE Metropolitan Statistical Area 1,012 $390.31 30%

Dubuque, IA Metropolitan Statistical Area 114 $253.24 35%

Duluth, MN-WI Metropolitan Statistical Area 743 $283.60 33%

Durham-Chapel Hill, NC Metropolitan Statistical Area 1,524 $321.05 35%

East Stroudsburg, PA Metropolitan Statistical Area 1,473 $476.85 41%

Eau Claire, WI Metropolitan Statistical Area 261 $286.33 33%

El Centro, CA Metropolitan Statistical Area 1,602 $435.83 35%

El Paso, TX Metropolitan Statistical Area 1,552 $247.81 34%

Elizabethtown-Fort Knox, KY Metropolitan Statistical Area 161 $238.72 30%

Elkhart-Goshen, IN Metropolitan Statistical Area 663 $256.25 33%

Elmira, NY Metropolitan Statistical Area 132 $260.59 40%

Erie, PA Metropolitan Statistical Area 439 $243.01 39%

Eugene, OR Metropolitan Statistical Area 1,283 $386.18 33%

Evansville, IN-KY Metropolitan Statistical Area 485 $211.82 31%

Fairbanks, AK Metropolitan Statistical Area 70 $376.83 27%

Fargo, ND-MN Metropolitan Statistical Area 192 $279.25 31%

Farmington, NM Metropolitan Statistical Area 135 $301.31 27%

Fayetteville, NC Metropolitan Statistical Area 764 $237.51 34%

Fayetteville-Springdale-Rogers, AR-MO Metropolitan Statistical Area 1,268 $291.39 34%

Flagstaff, AZ Metropolitan Statistical Area 347 $512.96 34%

Flint, MI Metropolitan Statistical Area 1,937 $323.46 37%

Florence, SC Metropolitan Statistical Area 579 $228.53 33%

Florence-Muscle Shoals, AL Metropolitan Statistical Area 166 $214.79 34%

Fond du Lac, WI Metropolitan Statistical Area 187 $292.57 33%

Fort Collins, CO Metropolitan Statistical Area 905 $405.03 31%

Fort Smith, AR-OK Metropolitan Statistical Area 268 $208.81 30%

Fort Wayne, IN Metropolitan Statistical Area 974 $242.13 35%

Fresno, CA Metropolitan Statistical Area 9,311 $474.84 37%

Gadsden, AL Metropolitan Statistical Area 200 $242.17 33%

Gainesville, FL Metropolitan Statistical Area 776 $330.51 36%

Gainesville, GA Metropolitan Statistical Area 1,182 $330.91 36%

Gettysburg, PA Metropolitan Statistical Area 289 $445.11 37%

Glens Falls, NY Metropolitan Statistical Area 400 $333.15 37%

Goldsboro, NC Metropolitan Statistical Area 211 $237.42 34%

Grand Forks, ND-MN Metropolitan Statistical Area 68 $230.39 31%

Grand Island, NE Metropolitan Statistical Area 40 $249.49 36%

Grand Junction, CO Metropolitan Statistical Area 601 $407.89 32%

Grand Rapids-Wyoming, MI Metropolitan Statistical Area 3,439 $284.83 34%

Grants Pass, OR Metropolitan Statistical Area 365 $520.53 40%

Great Falls, MT Metropolitan Statistical Area 84 $252.28 28%

Greeley, CO Metropolitan Statistical Area 1,162 $354.15 30%

Green Bay, WI Metropolitan Statistical Area 632 $345.96 38%

Greensboro-High Point, NC Metropolitan Statistical Area 2,841 $288.10 34%

Greenville, NC Metropolitan Statistical Area 406 $274.17 34%

Greenville-Anderson-Mauldin, SC Metropolitan Statistical Area 2,642 $260.67 32%

Guayama, PR Metropolitan Statistical Area 49 $174.10 32%

41

Appendix 8: HAMP Tier 1 and Tier 2 Activity by MSA
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Metropolitan Statistical Area Permanent 

Modifications Started 

Median Monthly 

Payment 

Reduction 

Median Monthly 

Payment Reduction % of 

Pre-Modification 

Payment

Gulfport-Biloxi-Pascagoula, MS Metropolitan Statistical Area 977 $266.38 34%

Hagerstown-Martinsburg, MD-WV Metropolitan Statistical Area 1,746 $427.67 33%

Hammond, LA Metropolitan Statistical Area 256 $293.57 35%

Hanford-Corcoran, CA Metropolitan Statistical Area 985 $420.15 34%

Harrisburg-Carlisle, PA Metropolitan Statistical Area 1,277 $298.45 32%

Harrisonburg, VA Metropolitan Statistical Area 266 $397.52 34%

Hartford-West Hartford-East Hartford, CT Metropolitan Statistical Area 6,317 $448.80 36%

Hattiesburg, MS Metropolitan Statistical Area 259 $238.40 32%

Hickory-Lenoir-Morganton, NC Metropolitan Statistical Area 1,146 $246.59 33%

Hilton Head Island-Bluffton-Beaufort, SC Metropolitan Statistical Area 656 $516.96 42%

Hinesville, GA Metropolitan Statistical Area 145 $262.33 33%

Homosassa Springs, FL Metropolitan Statistical Area 486 $356.89 42%

Hot Springs, AR Metropolitan Statistical Area 170 $313.21 39%

Houma-Thibodaux, LA Metropolitan Statistical Area 318 $249.23 32%

Houston-The Woodlands-Sugar Land, TX Metropolitan Statistical Area 18,226 $283.40 34%

Huntington-Ashland, WV-KY-OH Metropolitan Statistical Area 356 $235.12 35%

Huntsville, AL Metropolitan Statistical Area 724 $243.95 31%

Idaho Falls, ID Metropolitan Statistical Area 320 $275.56 28%

Indianapolis-Carmel-Anderson, IN Metropolitan Statistical Area 6,218 $271.42 32%

Iowa City, IA Metropolitan Statistical Area 112 $318.85 32%

Ithaca, NY Metropolitan Statistical Area 60 $361.30 36%

Jackson, MI Metropolitan Statistical Area 682 $287.70 36%

Jackson, MS Metropolitan Statistical Area 1,949 $249.39 32%

Jackson, TN Metropolitan Statistical Area 349 $232.12 34%

Jacksonville, FL Metropolitan Statistical Area 10,977 $368.80 35%

Jacksonville, NC Metropolitan Statistical Area 192 $265.86 29%

Janesville-Beloit, WI Metropolitan Statistical Area 619 $263.91 34%

Jefferson City, MO Metropolitan Statistical Area 166 $208.48 29%

Johnson City, TN Metropolitan Statistical Area 290 $243.60 32%

Johnstown, PA Metropolitan Statistical Area 123 $233.63 34%

Jonesboro, AR Metropolitan Statistical Area 99 $218.19 31%

Joplin, MO Metropolitan Statistical Area 256 $204.82 32%

Kahului-Wailuku-Lahaina, HI Metropolitan Statistical Area 985 $1,031.71 39%

Kalamazoo-Portage, MI Metropolitan Statistical Area 933 $304.51 37%

Kankakee, IL Metropolitan Statistical Area 470 $340.40 37%

Kansas City, MO-KS Metropolitan Statistical Area 6,347 $310.71 35%

Kennewick-Richland, WA Metropolitan Statistical Area 414 $272.58 32%

Killeen-Temple, TX Metropolitan Statistical Area 322 $221.71 31%

Kingsport-Bristol-Bristol, TN-VA Metropolitan Statistical Area 405 $247.20 35%

Kingston, NY Metropolitan Statistical Area 1,093 $491.38 38%

Knoxville, TN Metropolitan Statistical Area 1,972 $264.19 32%

Kokomo, IN Metropolitan Statistical Area 243 $231.43 34%

La Crosse-Onalaska, WI-MN Metropolitan Statistical Area 158 $263.15 29%

Lafayette, LA Metropolitan Statistical Area 672 $245.12 32%

Lafayette-West Lafayette, IN Metropolitan Statistical Area 279 $262.20 34%

Lake Charles, LA Metropolitan Statistical Area 297 $228.39 32%

Lake Havasu City-Kingman, AZ Metropolitan Statistical Area 1,343 $408.40 36%

Lakeland-Winter Haven, FL Metropolitan Statistical Area 4,814 $364.59 37%

Lancaster, PA Metropolitan Statistical Area 1,212 $306.12 31%

Lansing-East Lansing, MI Metropolitan Statistical Area 1,649 $313.97 36%

42

Appendix 8: HAMP Tier 1 and Tier 2 Activity by MSA
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Metropolitan Statistical Area 

Permanent 

Modifications 

Started 

Median Monthly 

Payment 

Reduction 

Median Monthly Payment 

Reduction % of PreModification Payment

Laredo, TX Metropolitan Statistical Area 588 $286.77 36%

Las Cruces, NM Metropolitan Statistical Area 391 $325.95 31%

Las Vegas-Henderson-Paradise, NV Metropolitan Statistical Area 27,911 $523.63 38%

Lawrence, KS Metropolitan Statistical Area 174 $323.89 32%

Lawton, OK Metropolitan Statistical Area 108 $216.20 34%

Lebanon, PA Metropolitan Statistical Area 292 $287.55 31%

Lewiston, ID-WA Metropolitan Statistical Area 105 $269.66 27%

Lewiston-Auburn, ME Metropolitan Statistical Area 355 $332.18 34%

Lexington-Fayette, KY Metropolitan Statistical Area 896 $296.75 35%

Lima, OH Metropolitan Statistical Area 236 $246.08 39%

Lincoln, NE Metropolitan Statistical Area 400 $265.45 32%

Little Rock-North Little Rock-Conway, AR Metropolitan Statistical Area 1,351 $244.48 32%

Logan, UT-ID Metropolitan Statistical Area 222 $309.26 27%

Longview, TX Metropolitan Statistical Area 170 $230.32 33%

Longview, WA Metropolitan Statistical Area 446 $376.63 33%

Los Angeles-Long Beach-Anaheim, CA Metropolitan Statistical Area 113,771 $799.67 38%

Louisville/Jefferson County, KY-IN Metropolitan Statistical Area 3,564 $267.20 33%

Lubbock, TX Metropolitan Statistical Area 199 $227.67 32%

Lynchburg, VA Metropolitan Statistical Area 516 $254.42 30%

Macon, GA Metropolitan Statistical Area 975 $276.54 37%

Madera, CA Metropolitan Statistical Area 1,756 $506.80 38%

Madison, WI Metropolitan Statistical Area 1,283 $387.53 34%

Manchester-Nashua, NH Metropolitan Statistical Area 2,283 $477.05 34%

Manhattan, KS Metropolitan Statistical Area 67 $324.16 31%

Mankato-North Mankato, MN Metropolitan Statistical Area 163 $308.23 30%

Mansfield, OH Metropolitan Statistical Area 340 $238.47 34%

Mayaguez, PR Metropolitan Statistical Area 88 $205.64 34%

McAllen-Edinburg-Mission, TX Metropolitan Statistical Area 1,409 $250.53 34%

Medford, OR Metropolitan Statistical Area 1,311 $458.36 35%

Memphis, TN-MS-AR Metropolitan Statistical Area 8,238 $295.15 37%

Merced, CA Metropolitan Statistical Area 2,564 $528.31 38%

Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area 84,116 $534.41 42%

Michigan City-La Porte, IN Metropolitan Statistical Area 395 $255.34 34%

Midland, MI Metropolitan Statistical Area 113 $311.23 43%

Midland, TX Metropolitan Statistical Area 80 $249.17 30%

Milwaukee-Waukesha-West Allis, WI Metropolitan Statistical Area 6,451 $355.90 37%

Minneapolis-St. Paul-Bloomington, MN-WI Metropolitan Statistical Area 19,460 $448.39 36%

Missoula, MT Metropolitan Statistical Area 266 $412.98 31%

Mobile, AL Metropolitan Statistical Area 1,359 $259.23 36%

Modesto, CA Metropolitan Statistical Area 6,956 $559.28 37%

Monroe, LA Metropolitan Statistical Area 250 $206.53 28%

Monroe, MI Metropolitan Statistical Area 779 $351.56 35%

Montgomery, AL Metropolitan Statistical Area 935 $237.35 30%

Morgantown, WV Metropolitan Statistical Area 55 $374.30 38%

Morristown, TN Metropolitan Statistical Area 289 $258.42 32%

Mount Vernon-Anacortes, WA Metropolitan Statistical Area 522 $506.12 36%

Muncie, IN Metropolitan Statistical Area 207 $211.61 34%

Muskegon, MI Metropolitan Statistical Area 651 $247.08 37%

Myrtle Beach-Conway-North Myrtle Beach, SC-NC Metropolitan Statistical Area 1,898 $377.51 36%

Napa, CA Metropolitan Statistical Area 1,194 $817.81 35%

43

Appendix 8: HAMP Tier 1 and Tier 2 Activity by MSA
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Metropolitan Statistical Area 

Permanent 

Modifications 

Started 

Median Monthly 

Payment 

Reduction 

Median Monthly Payment 

Reduction % of PreModification Payment

Naples-Immokalee-Marco Island, FL Metropolitan Statistical Area 2,586 $603.99 41%

Nashville-Davidson--Murfreesboro--Franklin, TN Metropolitan Statistical Area 5,602 $311.23 33%

New Bern, NC Metropolitan Statistical Area 136 $296.15 39%

New Haven-Milford, CT Metropolitan Statistical Area 6,279 $472.83 36%

New Orleans-Metairie, LA Metropolitan Statistical Area 4,788 $329.08 35%

New York-Newark-Jersey City, NY-NJ-PA Metropolitan Statistical Area 120,501 $786.37 39%

Niles-Benton Harbor, MI Metropolitan Statistical Area 519 $274.63 35%

North Port-Sarasota-Bradenton, FL Metropolitan Statistical Area 5,612 $467.79 39%

Norwich-New London, CT Metropolitan Statistical Area 1,558 $473.69 37%

Ocala, FL Metropolitan Statistical Area 2,683 $356.07 37%

Ocean City, NJ Metropolitan Statistical Area 647 $469.02 33%

Odessa, TX Metropolitan Statistical Area 69 $213.97 31%

Ogden-Clearfield, UT Metropolitan Statistical Area 1,925 $351.93 28%

Oklahoma City, OK Metropolitan Statistical Area 2,067 $255.71 34%

Olympia-Tumwater, WA Metropolitan Statistical Area 1,138 $433.69 32%

Omaha-Council Bluffs, NE-IA Metropolitan Statistical Area 1,950 $273.81 34%

Orlando-Kissimmee-Sanford, FL Metropolitan Statistical Area 28,432 $450.59 38%

Oshkosh-Neenah, WI Metropolitan Statistical Area 299 $281.56 35%

Owensboro, KY Metropolitan Statistical Area 143 $195.22 34%

Oxnard-Thousand Oaks-Ventura, CA Metropolitan Statistical Area 7,952 $827.87 35%

Palm Bay-Melbourne-Titusville, FL Metropolitan Statistical Area 4,842 $395.81 38%

Panama City, FL Metropolitan Statistical Area 681 $387.19 36%

Parkersburg-Vienna, WV Metropolitan Statistical Area 109 $185.44 30%

Pensacola-Ferry Pass-Brent, FL Metropolitan Statistical Area 1,853 $305.07 34%

Peoria, IL Metropolitan Statistical Area 517 $220.62 34%

Philadelphia-Camden-Wilmington, PA-NJ-DE-MD Metropolitan Statistical Area 31,595 $391.26 33%

Phoenix-Mesa-Scottsdale, AZ Metropolitan Statistical Area 44,046 $456.65 37%

Pine Bluff, AR Metropolitan Statistical Area 97 $242.67 38%

Pittsburgh, PA Metropolitan Statistical Area 4,961 $267.02 35%

Pittsfield, MA Metropolitan Statistical Area 272 $329.56 33%

Pocatello, ID Metropolitan Statistical Area 184 $252.12 31%

Ponce, PR Metropolitan Statistical Area 213 $235.58 37%

Port St. Lucie, FL Metropolitan Statistical Area 5,492 $452.90 39%

Portland-South Portland, ME Metropolitan Statistical Area 2,714 $440.37 35%

Portland-Vancouver-Hillsboro, OR-WA Metropolitan Statistical Area 12,025 $473.24 34%

Prescott, AZ Metropolitan Statistical Area 1,383 $442.16 36%

Providence-Warwick, RI-MA Metropolitan Statistical Area 11,871 $529.15 38%

Provo-Orem, UT Metropolitan Statistical Area 2,654 $454.19 32%

Pueblo, CO Metropolitan Statistical Area 677 $266.24 35%

Punta Gorda, FL Metropolitan Statistical Area 1,318 $441.07 41%

Racine, WI Metropolitan Statistical Area 807 $356.56 36%

Raleigh, NC Metropolitan Statistical Area 3,848 $338.42 32%

Rapid City, SD Metropolitan Statistical Area 160 $311.08 33%

Reading, PA Metropolitan Statistical Area 1,541 $334.58 33%

Redding, CA Metropolitan Statistical Area 1,208 $442.59 34%

Reno, NV Metropolitan Statistical Area 4,158 $523.92 36%

Richmond, VA Metropolitan Statistical Area 6,309 $363.72 32%

Riverside-San Bernardino-Ontario, CA Metropolitan Statistical Area 70,337 $630.85 37%

Roanoke, VA Metropolitan Statistical Area 842 $276.89 32%

Rochester, MN Metropolitan Statistical Area 442 $321.42 33%

44

Appendix 8: HAMP Tier 1 and Tier 2 Activity by MSA
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Metropolitan Statistical Area 

Permanent 

Modifications 

Started 

Median Monthly 

Payment 

Reduction 

Median Monthly Payment 

Reduction % of PreModification Payment

Rochester, NY Metropolitan Statistical Area 1,926 $263.27 36%

Rockford, IL Metropolitan Statistical Area 1,539 $320.38 38%

Rocky Mount, NC Metropolitan Statistical Area 436 $251.64 36%

Rome, GA Metropolitan Statistical Area 193 $237.32 31%

Sacramento--Roseville--Arden-Arcade, CA Metropolitan Statistical Area 23,699 $606.72 36%

Saginaw, MI Metropolitan Statistical Area 495 $263.88 37%

Salem, OR Metropolitan Statistical Area 1,771 $383.94 34%

Salinas, CA Metropolitan Statistical Area 3,637 $861.55 40%

Salisbury, MD-DE Metropolitan Statistical Area 1,583 $414.47 35%

Salt Lake City, UT Metropolitan Statistical Area 6,002 $419.44 33%

San Angelo, TX Metropolitan Statistical Area 60 $203.67 30%

San Antonio-New Braunfels, TX Metropolitan Statistical Area 3,819 $252.17 32%

San Diego-Carlsbad, CA Metropolitan Statistical Area 25,423 $753.98 36%

San Francisco-Oakland-Hayward, CA Metropolitan Statistical Area 30,894 $861.26 37%

San German, PR Metropolitan Statistical Area 93 $236.24 36%

San Jose-Sunnyvale-Santa Clara, CA Metropolitan Statistical Area 9,938 $951.48 37%

San Juan-Carolina-Caguas, PR Metropolitan Statistical Area 4,034 $295.80 37%

San Luis Obispo-Paso Robles-Arroyo Grande, CA Metropolitan Statistical Area 1,628 $766.06 36%

Sandusky, OH Metropolitan Statistical Area 70 $217.68 27%

Santa Cruz-Watsonville, CA Metropolitan Statistical Area 1,613 $971.97 38%

Santa Fe, NM Metropolitan Statistical Area 667 $516.23 35%

Santa Maria-Santa Barbara, CA Metropolitan Statistical Area 2,783 $729.54 38%

Santa Rosa, CA Metropolitan Statistical Area 4,227 $803.64 36%

Savannah, GA Metropolitan Statistical Area 1,443 $315.78 34%

Scranton--Wilkes-Barre--Hazleton, PA Metropolitan Statistical Area 1,608 $283.99 36%

Seattle-Tacoma-Bellevue, WA Metropolitan Statistical Area 21,561 $553.66 34%

Sebastian-Vero Beach, FL Metropolitan Statistical Area 1,195 $402.93 38%

Sebring, FL Metropolitan Statistical Area 369 $394.84 43%

Sheboygan, WI Metropolitan Statistical Area 237 $283.23 32%

Sherman-Denison, TX Metropolitan Statistical Area 187 $237.78 33%

Shreveport-Bossier City, LA Metropolitan Statistical Area 923 $240.98 32%

Sierra Vista-Douglas, AZ Metropolitan Statistical Area 218 $332.68 36%

Sioux City, IA-NE-SD Metropolitan Statistical Area 212 $234.31 35%

Sioux Falls, SD Metropolitan Statistical Area 257 $229.39 26%

South Bend-Mishawaka, IN-MI Metropolitan Statistical Area 1,092 $251.80 36%

Spartanburg, SC Metropolitan Statistical Area 968 $245.66 32%

Spokane-Spokane Valley, WA Metropolitan Statistical Area 1,725 $326.41 32%

Springfield, IL Metropolitan Statistical Area 227 $240.90 37%

Springfield, MA Metropolitan Statistical Area 3,020 $360.57 34%

Springfield, MO Metropolitan Statistical Area 806 $263.15 34%

Springfield, OH Metropolitan Statistical Area 378 $261.04 38%

St. Cloud, MN Metropolitan Statistical Area 518 $329.10 32%

St. George, UT Metropolitan Statistical Area 1,093 $530.66 37%

St. Joseph, MO-KS Metropolitan Statistical Area 209 $242.42 36%

St. Louis, MO-IL Metropolitan Statistical Area 12,025 $300.13 36%

State College, PA Metropolitan Statistical Area 167 $356.34 35%

Staunton-Waynesboro, VA Metropolitan Statistical Area 194 $378.76 36%

Stockton-Lodi, CA Metropolitan Statistical Area 9,840 $641.19 37%

Sumter, SC Metropolitan Statistical Area 244 $224.28 34%

Syracuse, NY Metropolitan Statistical Area 892 $254.41 35%

45

Appendix 8: HAMP Tier 1 and Tier 2 Activity by MSA
Making Home Affordable: Appendix 

Program Performance Report Second Quarter 2016

Metropolitan Statistical Area 

Permanent 

Modifications 

Started 

Median Monthly 

Payment 

Reduction 

Median Monthly 

Payment Reduction % of 

Pre-Modification 

Payment

Tallahassee, FL Metropolitan Statistical Area 1,431 $327.17 32%

Tampa-St. Petersburg-Clearwater, FL Metropolitan Statistical Area 24,234 $401.68 38%

Terre Haute, IN Metropolitan Statistical Area 209 $213.71 37%

Texarkana, TX-AR Metropolitan Statistical Area 114 $198.89 30%

The Villages, FL Metropolitan Statistical Area 170 $386.56 40%

Toledo, OH Metropolitan Statistical Area 2,354 $263.62 36%

Topeka, KS Metropolitan Statistical Area 326 $221.20 30%

Trenton, NJ Metropolitan Statistical Area 1,900 $483.19 37%

Tucson, AZ Metropolitan Statistical Area 6,403 $362.82 35%

Tulsa, OK Metropolitan Statistical Area 1,664 $249.80 33%

Tuscaloosa, AL Metropolitan Statistical Area 403 $282.06 32%

Tyler, TX Metropolitan Statistical Area 265 $300.03 35%

Urban Honolulu, HI Metropolitan Statistical Area 3,017 $762.69 32%

Utica-Rome, NY Metropolitan Statistical Area 418 $248.92 35%

Valdosta, GA Metropolitan Statistical Area 221 $278.35 32%

Vallejo-Fairfield, CA Metropolitan Statistical Area 6,740 $718.13 36%

Victoria, TX Metropolitan Statistical Area 53 $226.10 34%

Vineland-Bridgeton, NJ Metropolitan Statistical Area 852 $349.72 35%

Virginia Beach-Norfolk-Newport News, VA-NC Metropolitan Statistical Area 7,819 $390.70 32%

Visalia-Porterville, CA Metropolitan Statistical Area 4,071 $419.35 36%

Waco, TX Metropolitan Statistical Area 218 $212.29 33%

Walla Walla, WA Metropolitan Statistical Area 90 $348.46 35%

Warner Robins, GA Metropolitan Statistical Area 365 $277.69 34%

Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Statistical Area 52,559 $635.08 35%

Waterloo-Cedar Falls, IA Metropolitan Statistical Area 237 $211.45 33%

Watertown-Fort Drum, NY Metropolitan Statistical Area 57 $223.64 31%

Wausau, WI Metropolitan Statistical Area 209 $295.33 36%

Weirton-Steubenville, WV-OH Metropolitan Statistical Area 164 $225.42 37%

Wenatchee, WA Metropolitan Statistical Area 316 $375.33 31%

Wheeling, WV-OH Metropolitan Statistical Area 133 $174.46 31%

Wichita Falls, TX Metropolitan Statistical Area 76 $159.15 28%

Wichita, KS Metropolitan Statistical Area 902 $241.23 34%

Williamsport, PA Metropolitan Statistical Area 183 $200.02 30%

Wilmington, NC Metropolitan Statistical Area 1,204 $378.84 34%

Winchester, VA-WV Metropolitan Statistical Area 862 $453.69 32%

Winston-Salem, NC Metropolitan Statistical Area 1,987 $275.33 33%

Worcester, MA-CT Metropolitan Statistical Area 6,013 $499.83 37%

Yakima, WA Metropolitan Statistical Area 467 $274.85 32%

York-Hanover, PA Metropolitan Statistical Area 1,861 $364.19 32%

Youngstown-Warren-Boardman, OH-PA Metropolitan Statistical Area 1,487 $255.07 37%

Yuba City, CA Metropolitan Statistical Area 1,493 $499.43 36%

Yuma, AZ Metropolitan Statistical Area 1,263 $336.26 35%

46

Appendix 8: HAMP Tier 1 and Tier 2 Activity by MSA