Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Aurora Loan Services LLC - - - - 77,378 75,605 55,505 20,100

Bank of America, NA6 11,891 8,225 3,051 5,174 1,062,298 822,227 546,740 275,487

BankUnited (21) (35) 101 (136) 3,538 2,507 2,209 298

Bayview Loan Servicing, LLC 136 109 60 49 11,658 8,608 6,750 1,858

Carrington Mortgage Services, LLC 650 441 225 216 22,428 20,353 7,309 13,044

CCO Mortgage, a division of RBS Citizens NA 17 (263) (213) (50) 15,420 7,916 2,481 5,435

CitiMortgage Inc 8,484 2,768 871 1,897 362,266 277,753 211,733 66,020

GMAC Mortgage, LLC 5,725 1,159 622 537 273,543 250,865 89,460 161,405

Green Tree Servicing LLC (45) 853 756 97 62,186 48,267 20,636 27,631

Homeward Residential 2,370 919 588 331 137,001 81,719 46,516 35,203

iServe Residential Lending, LLC - - - - 4 3 1 2

iServe Servicing, Inc. (2) - - - 72 31 13 18

JPMorgan Chase Bank, NA7 11,592 3,629 3,151 478 806,811 534,858 359,695 175,163

Marix Servicing LLC - - - - 1,893 1,106 459 647

Midland Mortgage Co. 1,718 700 327 373 41,526 30,914 3,816 27,098

National City Bank 519 174 167 7 30,312 27,986 26,331 1,655

Nationstar Mortgage LLC - - - - 156,800 151,965 49,712 102,253

Navy Federal Credit Union 808 87 11 76 6,887 2,137 1,080 1,057

Ocwen Loan Servicing, LLC8 21,276 12,235 1,974 10,261 370,157 260,507 101,823 158,684

OneWest Bank 1,903 820 411 409 166,913 117,933 80,676 37,257

ORNL Federal Credit Union 19 7 2 5 353 173 32 141

PennyMac Loan Services, LLC 106 70 44 26 5,318 5,080 2,193 2,887

PNC Bank, National Association 4 1 - 1 499 184 22 162

Quantum Servicing Corporation 1 1 - 1 1,245 692 85 607

Residential Credit Solutions, Inc. 313 180 24 156 10,488 8,363 1,923 6,440

Saxon Mortgage Services, Inc. - - - - 86,223 70,795 45,119 25,676

Select Portfolio Servicing, Inc. 2,407 690 333 357 102,148 78,247 72,452 5,795

Specialized Loan Servicing LLC 68 34 12 22 12,077 7,837 1,256 6,581

U.S. Bank National Association 1,481 699 297 402 72,881 44,511 19,338 25,173

Wells Fargo Bank, NA9 11,110 6,503 2,929 3,574 647,390 449,916 310,428 139,488

Other Servicers10 - - - - 6,582 6,330 4,929 1,401

TOTAL 82,530 40,006 15,743 24,263 4,554,295 3,395,388 2,070,722 1,324,666

7 JPMorgan Chase Bank, NA includes EMC Mortgage Company.

10 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the 

survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).

HAMP Application Activity by Servicer 1

As of July 2012

5 "Requests Denied" is the total number of HAMP mortgage modification requests denied, calculated as Packages Evaluated, Complete and Borrower Ineligible. HAMP mortgage modification requests evaluated and denied due to insufficient 

documentation (Packages Evaluated, Incomplete and Notice Sent) are excluded.

6 Bank of America, NA includes Home Loan Services, Wilshire Credit Corporation and BAC Home Loans Servicing, LP.

Activity Reported Since June 2012 Report Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot 

be separately reviewed or validated by Treasury. In June 2012, a number of servicers informed Treasury that they needed to update their reporting methodology to more accurately reflect application activities as presented in this report. As a result, 

reporting prior to June 2012 may contain data compiled under the different methodologies by these servicers. The surveyed servicers have since amended their reporting processes. These updates are reflected in this report on a going forward 

basis.

The Monthly Servicer Survey is a cumulative survey, therefore, an estimate of monthly activity was calculated by taking the latest monthly survey and subtracting it from the previous month's survey. This calculation may at times result in large 

fluctuations in monthly activity, including negative numbers, due to servicing transfers or servicer corrections to prior reporting methodology. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be 

related to Requests Received in prior months.

8 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP.

9 Wells Fargo Bank, NA includes Wachovia Mortgage FSB.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, calculated as the sum of the following from the Monthly Servicer Survey: Initial Packages Received and Being Evaluated; Packages Evaluated, Incomplete 

and Notice Sent; Packages Evaluated, Complete and Borrower Ineligible; and Packages Evaluated, Complete and Trial Offers Sent.

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the Borrower by the Servicer, calculated as the sum of the following from the Monthly Servicer Survey: Packages Evaluated, 

Complete and Borrower Ineligible; and Packages Evaluated, Complete and Trial Offers Sent. HAMP mortgage modification requests evaluated and denied due to insufficient documentation (Packages Evaluated, Incomplete and Notice Sent) are 

excluded.

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved, calculated as Packages Evaluated, Complete, and Trial Offers Sent. Note that all "Requests Approved" do not become Active Trials because some 

borrowers do not accept the trial or fail to make the first trial payment.