HAMP Application Activity by Servicer 1

As of August 2015

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 4,823 4,247 292 3,955 1,484,690 1,445,580 584,707 860,873

BankUnited 19 10 9 1 10,134 9,795 4,861 4,934

Bayview Loan Servicing, LLC 1,644 1,716 278 1,438 63,629 60,302 17,306 42,996

Carrington Mortgage Services, LLC 851 917 116 801 92,162 91,900 25,945 65,955

CCO Mortgage, a division of RBS Citizens NA 357 422 34 388 35,447 35,045 6,604 28,441

CIT Bank, NA6 140 137 30 107 386,748 386,473 103,336 283,137

CitiMortgage Inc 1,920 1,557 157 1,400 600,929 586,960 192,591 394,369

Ditech Financial LLC7 1,062 925 244 681 111,576 109,104 42,963 66,141

JPMorgan Chase Bank, NA 5,996 4,450 519 3,931 1,830,933 1,781,566 451,845 1,329,721

Nationstar Mortgage LLC 7,628 7,977 1,375 6,602 544,876 536,464 112,966 423,498

Navy Federal Credit Union 159 142 15 127 13,541 13,311 2,358 10,953

Ocwen Loan Servicing, LLC 10,586 11,521 3,529 7,992 1,522,559 1,474,907 461,127 1,013,780

ORNL Federal Credit Union 3 3 - 3 688 688 56 632

PennyMac Loan Services, LLC 117 193 53 140 22,760 22,537 6,293 16,244

PNC Bank NA8 342 339 48 291 48,578 48,468 28,655 19,813

Residential Credit Solutions, Inc. 452 453 21 432 39,587 39,302 4,868 34,434

Select Portfolio Servicing, Inc. 4,325 3,643 1,221 2,422 249,256 226,804 119,067 107,737

Specialized Loan Servicing LLC 2,886 2,596 385 2,211 91,681 87,342 15,922 71,420

U.S. Bank National Association 1,094 1,081 124 957 147,396 146,465 46,234 100,231

Wells Fargo Bank, NA 7,701 6,818 959 5,859 1,529,334 1,502,931 439,810 1,063,121

Other Servicers9 - - - - 170,842 170,842 106,111 64,731

TOTAL 52,105 49,147 9,409 39,738 8,997,346 8,776,786 2,773,625 6,003,161

Activity in August 2015 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).