Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Aurora Loan Services LLC 450 716 320 396 77,378 75,605 55,505 20,100

Bank of America, NA6 5,307 9,943 2,462 7,481 1,034,094 807,546 541,858 265,688

BankUnited 247 97 64 33 10,977 4,784 3,965 819

Bayview Loan Servicing, LLC 769 567 100 467 14,507 12,036 6,263 5,773

Carrington Mortgage Services, LLC 662 562 236 326 21,172 19,567 6,871 12,696

CCO Mortgage, a division of RBS Citizens NA 229 307 49 258 14,943 7,589 2,432 5,157

CitiMortgage Inc 2,734 2,920 909 2,011 268,679 268,395 206,055 62,340

GMAC Mortgage, LLC 5,628 5,098 1,016 4,082 262,397 248,673 88,019 160,654

Green Tree Servicing LLC 2,715 1,544 288 1,256 60,421 46,666 19,532 27,134

Homeward Residential7 2,932 2,686 955 1,731 133,125 79,660 45,890 33,770

iServe Residential Lending, LLC - - - - 4 3 1 2

iServe Servicing, Inc. - - - - 70 29 13 16

JPMorgan Chase Bank, NA8 11,589 11,804 9,292 2,512 796,084 526,198 353,865 172,333

Marix Servicing LLC 7 4 - 4 1,893 1,106 459 647

Midland Mortgage Co. 1,292 1,299 78 1,221 38,297 32,154 3,202 28,952

National City Bank 752 660 252 408 29,470 27,654 26,147 1,507

Nationstar Mortgage LLC 596 395 394 1 128,455 124,563 41,230 83,333

Navy Federal Credit Union 907 101 17 84 5,353 1,972 1,047 925

Ocwen Loan Servicing, LLC9 11,502 9,049 634 8,415 325,796 230,637 98,231 132,406

OneWest Bank 3,199 2,302 726 1,576 155,056 110,632 79,583 31,049

ORNL Federal Credit Union 15 11 3 8 324 153 28 125

PennyMac Loan Services, LLC 95 173 68 105 5,131 4,891 2,081 2,810

PNC Bank, National Association 14 2 - 2 486 183 22 161

Quantum Servicing Corporation 9 5 - 5 1,448 690 85 605

Residential Credit Solutions, Inc. 560 163 27 136 9,749 8,057 1,868 6,189

Saxon Mortgage Services, Inc. 338 127 10 117 86,116 70,689 45,101 25,588

Select Portfolio Servicing, Inc. 1,595 791 569 222 97,452 77,298 71,909 5,389

Specialized Loan Servicing LLC 732 416 26 390 13,276 4,050 1,449 2,601

U.S. Bank National Association 1,449 648 329 319 71,133 42,078 18,902 23,176

Wells Fargo Bank, NA10 11,177 8,845 3,864 4,981 626,378 437,150 304,887 132,263

Other Servicers11 - - - - 6,582 6,330 4,929 1,401

TOTAL 67,501 61,235 22,688 38,547 4,296,246 3,277,038 2,031,429 1,245,609

HAMP Application Activity by Servicer 1

As of May 2012

5 "Requests Denied" is the total number of HAMP mortgage modification requests denied, calculated as Packages Evaluated, Complete and Borrower Ineligible. HAMP mortgage modification requests evaluated and denied due to insufficient 

documentation (Packages Evaluated, Incomplete and Notice Sent) are excluded.

6 Bank of America, NA includes Home Loan Services, Wilshire Credit Corporation and BAC Home Loans Servicing, LP.

Monthly Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement through May 31, 2012. All data present in this report reflects what is provided by servicers participating in the 

survey, and cannot be separately reviewed or validated by Treasury. In June 2012, a number of servicers informed Treasury that they needed to update their reporting methodology to more accurately reflect application activities as presented in this 

report. As a result, prior months' reporting may contain inaccuracies received from the reporting servicers. The surveyed servicers have since amended their reporting processes to correct any inaccuracies. These updates will be reflected in this 

report on a going forward basis, beginning with May 2012 reporting.

This survey is a cumulative survey, therefore, an estimate of monthly activity was calculated by taking the latest monthly survey and subtracting it from the previous month's survey. This calculation may at times result in negative numbers due to 

servicing transfers or servicer corrections to prior reporting methodology. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, calculated as the sum of the following from the Monthly Servicer Survey: Initial Packages Received and Being Evaluated; Packages Evaluated, Incomplete 

and Notice Sent; Packages Evaluated, Complete and Borrower Ineligible; and Packages Evaluated, Complete and Trial Offers Sent.

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the Borrower by the Servicer, calculated as the sum of the following from the Monthly Servicer Survey: Packages Evaluated, 

Complete and Borrower Ineligible; and Packages Evaluated, Complete and Trial Offers Sent. HAMP mortgage modification requests evaluated and denied due to insufficient documentation (Packages Evaluated, Incomplete and Notice Sent) are 

excluded.

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved, calculated as Packages Evaluated, Complete, and Trial Offers Sent. Note that all "Requests Approved" do not become Active Trials because some 

borrowers do not accept the trial or fail to make the first trial payment.

7 Formerly American Home Mortgage Servicing, Inc.

9 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP.

10 Wells Fargo Bank, NA includes Wachovia Mortgage FSB.

8 JPMorgan Chase Bank, NA includes EMC Mortgage Company.

11 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the 

survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).