HAMP Application Activity by Servicer 1

As of April 2014

Servicer Name

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 10,338 11,358 1,130 10,228 1,396,450 1,369,790 589,751 780,039

BankUnited 25 26 17 9 9,763 9,552 4,709 4,843

Bayview Loan Servicing, LLC 2,223 1,589 408 1,181 37,577 34,551 11,497 23,054

Carrington Mortgage Services, LLC 2,087 1,714 170 1,544 77,470 75,872 24,237 51,635

CCO Mortgage, a division of RBS Citizens NA 497 534 65 469 28,231 27,329 5,979 21,350

CitiMortgage Inc 13 584 518 66 527,538 519,518 226,033 293,485

Green Tree Servicing LLC 2,907 1,966 712 1,254 94,265 89,982 35,879 54,103

JPMorgan Chase Bank, NA 8,876 3,178 843 2,335 1,553,062 1,526,151 440,812 1,085,339

Midland Mortgage Co. 2,215 2,383 275 2,108 114,926 112,969 10,197 102,772

Nationstar Mortgage LLC 8,355 6,872 1,401 5,471 421,245 398,950 86,261 312,689

Navy Federal Credit Union 195 227 58 169 11,114 10,659 2,051 8,608

Ocwen Loan Servicing, LLC 37,550 31,538 2,852 28,686 1,473,838 1,413,348 216,352 1,196,996

OneWest Bank 381 439 65 374 382,969 382,223 102,417 279,806

ORNL Federal Credit Union 8 8 - 8 576 576 53 523

PennyMac Loan Services, LLC 516 486 189 297 19,309 18,558 5,349 13,209

PNC Bank, National Association 31 78 2 76 889 751 41 710

PNC Mortgage6 904 914 97 817 40,203 40,130 27,626 12,504

Residential Credit Solutions, Inc. 255 294 25 269 17,710 17,500 2,028 15,472

Select Portfolio Servicing, Inc. 6,293 4,264 1,536 2,728 187,143 153,365 94,510 58,855

Specialized Loan Servicing LLC 2,798 2,641 513 2,128 53,489 49,963 7,998 41,965

U.S. Bank National Association 1,732 2,970 199 2,771 125,039 117,386 43,381 74,005

Wells Fargo Bank, NA 8,919 9,516 1,518 7,998 1,397,328 1,377,422 418,867 958,555

Other Servicers7 - - - - 170,842 170,842 106,111 64,731

TOTAL 97,118 83,579 12,593 70,986 8,140,976 7,917,387 2,462,139 5,455,248

Activity in April 2014 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury.

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria.

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).