Servicer Name

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA6

 7,296 9,104 1,290 7,814 1,322,934 1,308,502 581,060 727,442

BankUnited 50 43 23 20 9,441 9,253 4,533 4,720

Bayview Loan Servicing, LLC 1,169 1,115 256 859 27,492 25,509 9,123 16,386

Carrington Mortgage Services, LLC 1,581 1,627 436 1,191 64,866 63,423 21,749 41,674

CCO Mortgage, a division of RBS Citizens NA 416 417 36 381 24,861 24,193 5,652 18,541

CitiMortgage Inc 799 1,211 859 352 525,081 513,057 221,306 291,751

Green Tree Servicing LLC 1,112 1,242 517 725 79,333 76,202 29,079 47,123

JPMorgan Chase Bank, NA 15,983 8,926 1,609 7,317 1,498,788 1,483,541 433,624 1,049,917

Midland Mortgage Co. 2,508 2,291 159 2,132 95,380 93,438 7,413 86,025

Nationstar Mortgage LLC 22,146 7,542 1,803 5,739 352,741 320,117 69,664 250,453

Navy Federal Credit Union 249 219 39 180 9,486 9,022 1,751 7,271

Ocwen Loan Servicing, LLC 25,118 21,944 3,745 18,199 1,242,153 1,218,689 290,528 928,161

OneWest Bank 6,418 9,094 460 8,634 385,189 376,084 101,537 274,547

ORNL Federal Credit Union 18 17 - 17 480 478 47 431

PennyMac Loan Services, LLC 517 538 175 363 15,429 14,585 4,229 10,356

PNC Bank, National Association 14 17 1 16 606 568 27 541

PNC Mortgage7

 451 429 56 373 35,297 35,234 27,063 8,171

Residential Credit Solutions, Inc. 251 301 28 273 15,181 14,823 1,736 13,087

Select Portfolio Servicing, Inc. 5,864 4,831 1,551 3,280 129,615 122,305 85,275 37,030

Specialized Loan Servicing LLC 358 1,962 471 1,491 42,155 39,763 6,027 33,736

U.S. Bank National Association 1,887 1,214 171 1,043 109,262 104,350 42,622 61,728

Wells Fargo Bank, NA 9,250 9,004 2,564 6,440 793,335 778,749 273,342 505,407

Other Servicers8

 - - - - 170,842 170,842 106,111 64,731

TOTAL 103,455 83,088 16,249 66,839 6,949,947 6,802,727 2,323,498 4,479,229

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures include 

HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

HAMP Application Activity by Servicer 1

As of August 2013

Activity in August 2013 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be 

separately reviewed or validated by Treasury.

Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to August 

2012, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis.

From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that 

Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received 

include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance.

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP Trial 

Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests approved and 

Trial Offers sent since program inception, or March 2009.

5

 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: "Number 

of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 

2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

6 Bank of America, NA includes BAC Home Loans Servicing, LP. 

7 Formerly National City Bank.

8 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey 

questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).