HAMP Application Activity by Servicer 1

As of September 2015

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 4,907 4,169 282 3,887 1,462,563 1,449,749 584,989 864,760

BankUnited 16 12 12 - 10,150 9,807 4,873 4,934

Bayview Loan Servicing, LLC 2,273 1,697 688 1,009 66,060 61,999 17,994 44,005

Carrington Mortgage Services, LLC 755 766 78 688 92,917 92,666 26,023 66,643

CCO Mortgage, a division of RBS Citizens NA 396 391 35 356 35,843 35,436 6,639 28,797

CIT Bank, NA6 119 116 28 88 386,867 386,589 103,364 283,225

CitiMortgage Inc 2,342 1,666 137 1,529 603,659 588,626 192,728 395,898

Ditech Financial LLC7 669 784 183 601 112,245 109,888 43,146 66,742

JPMorgan Chase Bank, NA 5,387 4,879 643 4,236 1,808,909 1,787,716 446,087 1,341,629

Nationstar Mortgage LLC 7,917 8,067 1,564 6,503 552,793 544,531 114,530 430,001

Navy Federal Credit Union 163 159 13 146 13,704 13,470 2,371 11,099

Ocwen Loan Servicing, LLC 11,903 10,062 2,947 7,115 1,534,245 1,484,969 464,074 1,020,895

ORNL Federal Credit Union 10 9 - 9 698 697 56 641

PennyMac Loan Services, LLC 91 145 50 95 22,851 22,682 6,343 16,339

PNC Bank NA8 338 344 47 297 48,923 48,812 28,702 20,110

Residential Credit Solutions, Inc. 539 524 13 511 40,126 39,826 4,881 34,945

Select Portfolio Servicing, Inc. 3,530 3,235 1,052 2,183 252,453 230,051 120,119 109,932

Specialized Loan Servicing LLC 2,734 2,532 370 2,162 94,415 89,874 16,292 73,582

U.S. Bank National Association 1,447 1,477 200 1,277 148,843 147,942 46,434 101,508

Wells Fargo Bank, NA 7,327 6,773 969 5,804 1,536,370 1,509,729 440,779 1,068,950

Other Servicers9 - - - - 170,842 170,842 106,111 64,731

TOTAL 52,863 47,807 9,311 38,496 8,995,476 8,825,901 2,776,535 6,049,366

Activity in September 2015 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly OneWest Bank.

7 Formerly GreenTree Servicing LLC.

8 Includes both PNC Bank, NA and PNC Mortgage, formerly National City Bank.

9 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).