HAMP Application Activity by Servicer 1

As of July 2015

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 5,087 4,436 316 4,120 1,473,140 1,441,333 584,415 856,918

BankUnited 21 16 6 10 10,115 9,785 4,852 4,933

Bayview Loan Servicing, LLC 1,639 1,276 299 977 62,065 58,586 17,028 41,558

Carrington Mortgage Services, LLC 634 749 108 641 91,311 90,983 25,829 65,154

CCO Mortgage, a division of RBS Citizens NA 339 351 38 313 35,090 34,623 6,570 28,053

CitiMortgage Inc 5,388 1,693 167 1,526 608,181 585,403 192,434 392,969

Green Tree Servicing LLC 683 1,402 534 868 110,514 108,179 42,719 65,460

JPMorgan Chase Bank, NA 6,775 4,963 639 4,324 1,824,937 1,777,116 451,326 1,325,790

Nationstar Mortgage LLC 8,186 8,063 1,461 6,602 537,248 528,487 111,591 416,896

Navy Federal Credit Union 171 140 12 128 13,382 13,169 2,343 10,826

Ocwen Loan Servicing, LLC 12,499 11,286 3,374 7,912 1,513,423 1,463,386 457,598 1,005,788

OneWest Bank 115 134 25 109 386,608 386,336 103,306 283,030

ORNL Federal Credit Union 5 5 - 5 685 685 56 629

PennyMac Loan Services, LLC 135 218 65 153 22,643 22,344 6,240 16,104

PNC Bank, National Association 15 22 1 21 1,275 1,220 62 1,158

PNC Mortgage6 419 425 52 373 46,961 46,908 28,544 18,364

Residential Credit Solutions, Inc. 517 497 19 478 39,135 38,849 4,847 34,002

Select Portfolio Servicing, Inc. 3,999 4,523 1,584 2,939 245,173 223,151 117,849 105,302

Specialized Loan Servicing LLC 2,547 3,011 556 2,455 88,795 84,746 15,537 69,209

U.S. Bank National Association 1,192 1,195 144 1,051 146,302 145,384 46,110 99,274

Wells Fargo Bank, NA 7,108 6,489 972 5,517 1,521,989 1,496,092 438,851 1,057,241

Other Servicers7 - - - - 170,842 170,842 106,111 64,731

TOTAL 57,474 50,894 10,372 40,522 8,949,814 8,727,607 2,764,218 5,963,389

Activity in July 2015 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).