Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA6 7,097 10,384 1,235 9,149 1,330,031 1,318,886 582,295 736,591

BankUnited 49 56 27 29 9,490 9,309 4,560 4,749

Bayview Loan Servicing, LLC 821 1,244 261 983 28,313 26,753 9,384 17,369

Carrington Mortgage Services, LLC 1,490 1,649 386 1,263 66,356 65,072 22,135 42,937

CCO Mortgage, a division of RBS Citizens NA 371 414 40 374 25,232 24,607 5,692 18,915

CitiMortgage Inc 256 1,042 721 321 525,337 514,099 222,027 292,072

Green Tree Servicing LLC 1,304 1,739 499 1,240 80,637 77,941 29,578 48,363

JPMorgan Chase Bank, NA 10,491 8,287 1,086 7,201 1,505,646 1,491,828 434,710 1,057,118

Midland Mortgage Co. 2,547 2,389 171 2,218 97,927 95,827 7,584 88,243

Nationstar Mortgage LLC 8,322 7,214 2,101 5,113 360,393 327,331 71,765 255,566

Navy Federal Credit Union 228 237 50 187 9,714 9,259 1,801 7,458

Ocwen Loan Servicing, LLC 21,979 18,711 2,826 15,885 1,264,132 1,237,400 293,354 944,046

OneWest Bank 7,728 10,972 202 10,770 392,917 387,056 101,739 285,317

ORNL Federal Credit Union 5 7 2 5 485 485 49 436

PennyMac Loan Services, LLC 471 565 127 438 15,900 15,150 4,356 10,794

PNC Bank, National Association 21 3 1 2 627 571 28 543

PNC Mortgage7 455 429 56 373 35,752 35,663 27,119 8,544

Residential Credit Solutions, Inc. 368 333 20 313 15,549 15,156 1,756 13,400

Select Portfolio Servicing, Inc. 4,540 4,363 1,512 2,851 134,155 126,601 86,776 39,825

Specialized Loan Servicing LLC 1,020 679 99 580 43,175 40,442 6,126 34,316

U.S. Bank National Association 1,727 1,055 116 939 110,989 105,405 42,738 62,667

Wells Fargo Bank, NA 9,243 9,153 2,585 6,568 802,578 787,902 275,927 511,975

Other Servicers8 - - - - 170,842 170,842 106,111 64,731

TOTAL 80,533 80,925 14,123 66,802 7,026,177 6,883,585 2,337,610 4,545,975

6 Bank of America, NA includes BAC Home Loans Servicing, LP. 

7 Formerly National City Bank.

8 Includes servicers that are no longer actively participating in the survey process or whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods when the survey 

questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).

4

 "Requests Approved" is the total number of HAMP mortgage modification requests approved and Trial Offers sent to the borrowers, as reported by servicers to Monthly Servicer Survey question: "Number of requests Approved and Sent a HAMP Trial 

Offer". Note that all Requests Approved do not become Active Trials because some borrowers do not accept the trial or fail to make the first trial payment. Cumulative Requests Approved include all HAMP mortgage modification requests approved and 

Trial Offers sent since program inception, or March 2009.

5

 "Requests Denied" is the total number of HAMP mortgage modification requests denied and communicated to the borrower by the servicer in accordance with program guidance, as reported by servicers to Monthly Servicer Survey question: "Number 

of requests Denied for a HAMP Trial". Cumulative Requests Denied include all HAMP mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 

2010. Figures include HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

3

 "Requests Processed" is the total number of the HAMP mortgage modifications approved or denied and communicated to the borrower by the servicer, calculated as the sum of Requests Approved and Requests Denied, defined below. Figures include 

HAMP mortgage modification requests evaluated and denied due to insufficient documentation.

HAMP Application Activity by Servicer 1

As of September 2013

Activity in September 2013 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey, and cannot be 

separately reviewed or validated by Treasury.

Beginning in August 2012, this report reflects a change in reporting requirements of the Monthly Servicer Survey; servicers report all HAMP modification requests received and their outcome, including multiple requests made on a loan. Prior to August 

2012, servicers counted only one request per loan. As a result of this change, prior months' reporting contained data compiled under the different methodology. This update is reflected in this report on a going forward basis.

From time to time, a servicer's current month's cumulative results may not equal that servicer's prior month's cumulative results and current month's activity; this is due to corrections or updates made to prior reporting methodology. Note that 

Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months.

2

 "Requests Received" is the total number of HAMP mortgage modification requests received, as reported by servicers to Monthly Servicer Survey question: "Number of requests received for a HAMP modification". Cumulative Requests Received 

include all HAMP mortgage modification requests received since implementation of Supplemental Directive 10-02, effective June 1, 2010, and any requests that were approved and sent a Trial Offer prior to implementation of this program guidance.