Making Home Affordable

Program Performance Report Through December 2012

APPENDICES:

Participants in MHA Programs

SERVICER RESULTS:

First Lien Modification Activity

First Lien, PRA, 2MP, and HAFA Activity

Outreach to 60+ Delinquent Homeowners

Average Delinquency at Trial Start

Conversion Rate

Time to Resolve Escalations/Homeowner 

Outreach

Disposition of Homeowners Not in 

HAMP

 19-20

Inside:

SUMMARY RESULTS:

Making Home Affordable Program Activity

First Lien Modification Activity

Activity for PRA, 2MP, Treasury FHA-HAMP 

and UP

Home Affordable Foreclosure Alternatives 

(HAFA)

Performance of Permanent Modifications 

First Lien Modification Characteristics 

HAMP Activity by State

HAMP Activity by MSA

 

2

3

4

5

6-7

8

9

10

 11

12

13

14

15

16

17-18

Report Highlights

Nearly 1.5 Million Homeowner Assistance Actions Taken through Making Home 

Affordable

• More than 1.1 million homeowners have received a permanent modification through the Home 

Affordable Modification Program (HAMP). These homeowners have reduced their first lien mortgage 

payments by a median of approximately $545 each month – more than one-third of their median 

before-modification payment – saving a total estimated $17.3 billion to date in monthly mortgage 

payments. 

• Homeowners currently in HAMP permanent modifications with some form of principal reduction 

have been granted an estimated $8.8 billion in principal reduction. Of all non-GSE loans eligible for 

principal reduction entering HAMP in December, 71% included a principal reduction feature.

• More than 103,000 second lien modifications have been completed through the Second Lien 

Modification Program (2MP). 

Permanent Modifications Continue to Perform Well Over Time

• After six months in the program, more than 94% of homeowners remain in permanent modifications 

and 9.3% of homeowners are 60+ days delinquent.

• Payment reduction is strongly correlated with permanent modification sustainability. For 

modifications seasoned 24 months, only 17% of modifications with a monthly payment reduction 

greater than 50% have been disqualified from the program due to missing three payments, 

compared to a disqualification rate of 43.5% where the payment had been cut by 20% or less.

• HAMP modifications continue to exhibit lower delinquency and re-default rates than industry 

modifications as reported by the Office of the Comptroller of the Currency.

New This Month:

• Beginning this month, data on the GSE Standard HAFA program, launched in November 2012 is 

included. 

• More than 101,000 homeowners have exited their homes through a short sale or deed-in-lieu of 

foreclosure with assistance from the Home Affordable Foreclosure Alternatives Program (HAFA).

Note: For information and quarterly updates about the Hardest Hit Fund, please visit the website for the Hardest 

Hit Fund or the TARP Monthly Report to Congress.
Making Home Affordable

Program Performance Report Through December 2012

Program Purpose

MHA First Lien 

Modifications

The Home Affordable Modification Program (HAMP) provides 

eligible borrowers the opportunity to lower their first lien 

mortgage payment to affordable and sustainable levels through a 

uniform loan modification process. Effective June 2012, HAMP's 

eligibility requirements were expanded to include a "Tier 2" 

evaluation for non-GSE loans that is modeled after the GSE 

Standard Modification and includes properties that are currently 

occupied by a tenant as well as vacant properties the borrower 

intends to rent. FHA-HAMP and RD-HAMP provide first lien 

modifications for distressed borrowers in loans guaranteed 

through the Federal Housing Administration and Rural Housing 

Service.

Second Lien Modification 

Program (2MP)

Provides modifications and extinguishments on second liens when 

there has been a first lien HAMP modification on the same 

property.

Home Affordable 

Foreclosure Alternatives 

(HAFA)

Provides transition alternatives to foreclosure in the form of a 

short sale or deed-in-lieu of foreclosure. Effective November 

2012, the GSEs jointly streamlined their short sale and deed-in-lieu 

of foreclosure programs. The GSE Standard HAFA program is 

closely aligned with Treasury’s MHA HAFA program.

Unemployment Program 

(UP)

Provides temporary forbearance of mortgage principal to enable 

unemployed borrowers to look for a new job without fear of 

foreclosure.

The Making Home Affordable Program was launched in March 2009 with the Home Affordable Modification Program (HAMP) which provides assistance to struggling homeowners 

by lowering monthly first lien mortgage payments to an affordable level. Additional programs were subsequently rolled out to expand the program reach.

Making Home Affordable Program Activity

2 Source: HAMP system of record for HAMP, 2MP, HAFA, FHA-HAMP, and RD-HAMP. UP participation is reported via servicer survey 

through November 2012. GSE Standard Modification and GSE Standard HAFA data provided by Fannie Mae and Freddie Mac as of 

December 2012.

In total, the MHA program has completed nearly 1.5 million first and second lien permanent modifications, HAFA transactions, and UP forbearance plans.

Program-to-Date Reported Since Prior 

Period

MHA First Lien Modifications Started1 1,240,605 23,183

2MP Modifications Started 103,272 1,550

HAFA Transactions Completed2 101,095 15,214

UP Forbearance Plans Started (through 

November 2012) 29,714 664

Cumulative Activity3 1,474,686 40,611

MHA Program Activity

800

1,000

1,200

1,400

1,600

Nov

2011

Dec Jan

2012

Feb Mar Apr May June July Aug Sep Oct Nov Dec

Cumulative MHA Activity (000s)

Cumulative Transactions Completed

1 Includes (a) 1,136,482 HAMP modifications, (b) 10,862 FHA-and RD-HAMP modifications, and (c) 93,261 GSE 

Standard Modifications since October 2011 under the GSEs’ Servicer Alignment Initiative. The GSEs also 

undertake other foreclosure prevention activities beyond their participation in MHA which is not reflected in this 

report. Per the Federal Housing Finance Agency’s Foreclosure Prevention Report for the Third Quarter of 2012, 

since 4Q 2008 the GSEs have completed nearly 1.3 million permanent modifications and over 400,000 short sales 

and deed-in-lieu of foreclosure actions, which includes their activity under MHA. Please visit www.FHFA.gov for 

the complete FHFA report.

2 Includes the GSE and Non-GSE activity under the MHA program, in addition to the cumulative GSE Standard 

HAFA transactions completed since November 2012. Does not include other GSE short sale and deed-in-lieu 

activity prior to November 2012 outside the GSE Standard HAFA program. 3 This does not include trial modifications that have cancelled or not yet converted to permanent modifications, 

or HAFA transactions started but not yet completed.
Making Home Affordable

Program Performance Report Through December 2012

Cumulative Trial Starts (Left Axis)

Monthly Trial Starts (Right Axis)

HAMP (First Lien) Modifications

3

HAMP Trials Started

Servicers may enter new trial modifications into the HAMP system of record at any time. For example, 12,805 trials have entered the 

HAMP system of record since the prior report; 11,940 were trials with a first payment recorded in December 2012. 

HAMP Permanent Modifications Started (Cumulative)

Source: HAMP system of record. 

791 817

857 883 910

933 951 974 994 1,009 1,026 1,043 1,060 1,077 1,091 1,107

1,122 1,136

600

700

800

900

1,000

1,100

1,200

July

2011

Aug Sep Oct Nov Dec Jan

2012

Feb Mar Apr May June July Aug Sep Oct Nov Dec

All Permanent Modifications Started 

(000s)

1,681

1,703

1,724

1,742

1,759

1,7781,793

1,811

1,832

1,850

1,868

1,886 1,900

1,918

1,932

1,948

1,964 1,976

0

50

100

1,500

1,550

1,600

1,650

1,700

1,750

1,800

1,850

1,900

1,950

2,000

July

2011

Aug Sep Oct Nov Dec Jan

2012

Feb Mar Apr May June July Aug Sep Oct Nov Dec

New Trials Started (000s)

All Trials Started (000s)

HAMP Activity Through December 2012 Total

Trial

Modifications

All Trials Started 1,975,649

 Tier 1 1,970,300

 Tier 2 5,349

Trials Reported Since November 2012 Report1 12,805

Trial Modifications Canceled Since June 1, 20102 63,453

Active Trials 66,317

Permanent 

Modifications

All Permanent Modifications Started 1,136,482

 Tier 1 1,135,352

 Tier 2 1,130

Permanent Modifications Reported Since 

November 2012 Report 14,484

Permanent Modifications Canceled (Cumulative)3 285,347

Active Permanent Modifications 851,135

1 Servicers may enter new trial modifications into the HAMP system of record at anytime. 2 772,850 cumulative including 709,397 that had trial start dates prior to June 1, 2010 when Treasury implemented a verified 

income requirement.

3 A permanent modification is canceled when the borrower has missed three consecutive monthly payments. Includes 9,677 

loans paid off.

Estimated Eligible Loans and Borrowers

Under the original HAMP program, launched in March 2009, now referred to as “Tier 1,” eligible loans 

include conventional loans more than 60 days delinquent (unless the borrower is in imminent default), 

that originated on or before January 1, 2009 with a current unpaid principal balance below the maximum 

conforming loan limit4 and were owner-occupied at origination.

Homeowners who have HAMP-eligible loans may qualify for Tier 1 if they meet additional criteria 

including, but not limited to requiring: a debt-to-income ratio greater than 31%, occupancy, 

employment, and pooling and servicing agreement eligibility. Based on current estimates, of the 3.9 

million homeowners who are currently 60+ days delinquent, an estimated 690,968 homeowners are 

eligible for HAMP Tier 1.

On January 27, 2012, Treasury announced an expansion of the eligibility for HAMP to reduce additional 

foreclosures and help stabilize neighborhoods. The eligibility was expanded for non-GSE loans to (1) 

allow for more flexible debt-to-income criteria and (2) include properties that are currently occupied by a 

tenant, as well as vacant properties which the borrower intends to rent. This expanded HAMP criteria,

referred to as HAMP “Tier 2,” became effective on June 1, 2012 (although not all servicers began offering 

Tier 2 modifications on that date). There is insufficient program data at this time to estimate the 

number of homeowners who may qualify for HAMP Tier 2.

4 Current unpaid principal balance must be no greater than: $729,750 for a single-unit property, 2 units: $934,200, 3 Units: $1,129,250, 4 

Units: $1,403,400.
Making Home Affordable: Summary Results

Program Performance Report Through December 2012

4

The Treasury MHA Unemployment Program (UP) provides a temporary forbearance to homeowners who 

are unemployed. Under Treasury guidelines, unemployed homeowners must be considered for a 

minimum of 12 months’ forbearance. 

All UP Forbearance Plans Started 29,714

UP Forbearance Plans With Some Payment Required 25,582

UP Forbearance Plans With No Payment Required 4,132

Unemployment Program (UP) Activity

Note: Data is as reported by servicers via survey for UP participation through November 30, 2012. 

See Appendix A2 for servicer participants in additional Making Home Affordable programs. 

The Treasury FHA-HAMP Program provides assistance to eligible homeowners with FHA-insured 

mortgages.

All Treasury FHA-HAMP Trial Modifications Started 18,259

All Treasury FHA-HAMP Permanent Modifications Started 10,843

Treasury FHA-HAMP Modification Activity

HAMP Principal Reduction Activity

Servicers of non-GSE loans are required to evaluate the benefit of principal reduction under the HAMP 

Principal Reduction Alternative (PRA) for mortgages with a loan-to-value (LTV) ratio greater than 115% 

when evaluating a homeowner for a HAMP first lien modification. While servicers are required to evaluate 

homeowners for principal reduction, they are not required to reduce principal as part of the modification. 

The MHA Program allows servicers to provide principal reduction on HAMP modifications in two ways: 

•Under HAMP PRA, principal is reduced to lower the LTV, the investor is eligible to receive an incentive 

on the amount of principal reduced, and the reduction vests over a 3-year period.

• Servicers can also offer principal reduction to homeowners on a HAMP modification outside the 

requirements of HAMP PRA. If they do, the investor receives no incentive payment for the principal 

reduction and the principal reduction can be recognized immediately. 

The terms of the $25 billion settlement of mortgage servicing deficiencies between the five largest 

mortgage servicers, the Federal government, and 49 state attorneys general, have caused servicers to 

increase use of non-PRA principal reductions. Of all non-GSE loans eligible1 for principal reduction that 

started a trial in December 2012, 71% included a principal reduction feature, including 54% through the 

HAMP PRA program. 

1 Eligible loans include those receiving evaluation under HAMP PRA guidelines plus loans that did not require an 

evaluation but received principal reduction on their modification.

2 Includes some modifications with additional principal reduction outside of HAMP PRA.

3 Under HAMP PRA, principal reduction vests over a 3 year period. The amounts noted reflect the entire amount that 

may be forgiven.

4 HAMP PRA amount as a percentage of before-modification UPB, excluding capitalization.

HAMP 

Modifications 

with Earned 

Principal 

Reduction Under 

PRA2

HAMP 

Modifications 

with Upfront 

Principal 

Reduction 

Outside of PRA

Total HAMP 

Modifications 

with Principal 

Reduction

All Trial Modifications Started 113,560 36,966 150,526

Trials Reported Since November 2012 Report 3,078 1,307 4,385

Active Trial Modifications 15,502 4,653 20,155

All Permanent Modifications Started 89,217 29,221 118,438

Permanent Modifications Reported Since 

November 2012 Report 3,856 1,143 4,999

Active Permanent Modifications 77,680 25,575 103,255

Median Principal Amount Reduced for Active 

Permanent Modifications3 $72,900 $55,401 $66,719 

Median Principal Amount Reduced for Active 

Permanent Modifications (%)4 32.0% 18.0% 28.8%

Total Outstanding Principal Balance Reduced 

on Active Permanent Modifications 3 $7,144,151,544 $1,681,508,233 $8,825,659,777 

Second Lien Modification Program (2MP) Activity 

The Second Lien Modification Program (2MP) provides assistance to homeowners in a first lien 

permanent modification who have an eligible second lien with a participating HAMP servicer. This 

assistance can result in a modification of the second lien and even full or partial extinguishment of the 

second lien. Second lien modifications follow a series of steps and may include capitalization, interest 

rate reduction, term extension and principal forbearance or forgiveness.

2MP modifications and partial extinguishments require that the first lien HAMP modification be 

permanent and active and that the second lien have an unpaid balance of $5,000 or more and a 

monthly payment of at least $100. 

All Second Lien Modifications Started (Cumulative)1 103,272

Second Lien Modifications Involving Full Lien Extinguishments 25,573

Second Lien Modifications Disqualified2 8,621

Active Second Lien Modifications3 69,078

Active Second Lien Modifications Involving Partial Lien Extinguishments 6,552

Second Lien Extinguishment Details

Median Amount of Full Extinguishment $61,734 

Median Amount of Partial Extinguishment for Active Second Lien Modifications $9,347 

1 Includes second lien modifications reported into HAMP system of record through the end of cycle for December 

2012 data, though the effective date may occur in January 2013. Number of modifications is net of cancellations, 

which are primarily due to servicer data corrections.

2 Includes 2,697 loans paid off. 

3 Includes 4,786 loans in active non-payment status whereby the 1MP has disqualified from HAMP. As a result, the 

servicer is no longer required to report payment activity on the 2MP modification.
Making Home Affordable: Summary Results

Program Performance Report Through December 2012

12.9 16.0 18.6 20.7 24.4 27.7 31.4 35.8 40.3 44.7 50.7 56.8 60.6

71.4 75.4 80.3 85.9

101.1

0

20

40

60

80

100

120

All Transactions Completed (000s)

Cumulative HAFA Transactions Completed

Home Affordable Foreclosure Alternatives (HAFA)

The Home Affordable Foreclosure Alternatives Program (HAFA) offers incentives and a streamlined process for homeowners looking to exit their homes through a short sale or deed-in-lieu of foreclosure. 

HAFA has established important homeowner protections and an industry standard for streamlined transactions. Effective November 2012, the GSEs revised their short sale and deed-in-lieu programs. 

The GSE Standard HAFA program is closely aligned with Treasury’s MHA HAFA program. In HAFA transactions, homeowners:

• Follow a streamlined process for short sales and deed-in-lieu transactions that requires no verification of income (unless as required by investors) and allows for pre-approved short sale terms;

• Receive a waiver of deficiency once the transaction is completed that releases the homeowner from remaining mortgage debt;

• Receive at least $3,000 in relocation assistance at closing.

Combined Short Sale and Deed-In-Lieu Activity

In 18% of HAFA transactions completed, the homeowner began a HAMP trial modification but later 

requested a HAFA agreement or was disqualified from HAMP.

Top Three States by HAFA Activity: % of HAFA Transactions Completed

• California 43%

• Florida 15%

• Arizona 6%

MHA HAFA Activity by State

HAFA Debt Relief 

5

1 Includes GSE activity under the MHA program in addition to the GSE Standard HAFA program implemented in 

November 2012. GSE Standard HAFA data provided by Fannie Mae and Freddie Mac as of December 2012. Does not 

include other GSE short sale and deed-in-lieu activity outside the HAFA program. Per the Federal Housing Finance 

Agency’s Foreclosure Prevention Report for the Third Quarter of 2012, since 4Q 2008 the GSEs have completed over 

400,000 short sales and deed-in-lieu of foreclosure actions, which includes their activity under MHA. Please visit 

www.FHFA.gov for the complete FHFA report. 

Includes transactions reported into the HAMP system of record through the end of cycle for December 2012 data, 

though the effective date may occur in January 2013. GSE Standard HAFA data provided by Fannie Mae and Freddie 

Mac as of December 2012.

2 The debt relief represents the obligation relieved by the short sale or deed-in-lieu transaction and is calculated as the 

unpaid principal balance and allowable transactions costs less the property sales price. The allowable transaction costs may

include release of any subordinate lien, borrower relocation assistance, sales commission, and closing costs for taxes, title, 

and attorney fees.

In addition to satisfying the primary mortgage debt, as part of a HAFA short sale or deed-in-lieu the 

borrower must be fully released from liability for subordinate liens. 

• Thirty-seven percent of the HAFA transactions completed included release of a 

homeowner’s subordinate liens. 

• Approximately $177 million has been released thus far. 

Characteristics of Non-GSE HAFA Activity

Investor Type Transactions Completed 

GSE1 11,089

Portfolio 25,343

Private 64,663

Total 101,095

SPA servicers must consider all 

borrowers denied for HAMP for a 

short sale or deed-in-lieu of 

foreclosure through the HAFA 

program. However, individual 

investors can impose additional 

eligibility requirements.

HAFA Activity by Investor Type

Non-GSE Activity GSE Activity1 Total

Short Sale 87,552 10,890 98,442

Deed-in-Lieu 2,454 199 2,653

Total Transactions Completed 90,006 11,089 101,095 Through HAFA, borrowers can be relieved of significant unpaid principal balances. Homeowners 

have been granted an estimated $12.9 billion in debt relief 2 since the beginning of the program.

Median Unpaid Principal Balance $298,400

Median Debt Relief $136,734

Median % Debt Relief 48%

Median Sales Price $170,000
Making Home Affordable: Summary Results

Program Performance Report Through December 2012

Performance of Permanent Modifications (As of November 30, 2012)

• For permanent loans aged at least 3 months as of November 30, 2012, as reported by servicers through December 17, 2012. 

• The table stratifies the data by the quarter in which the permanent modification became effective and provides two separate performance metrics: 

• 60+ days delinquent: All loans that have missed two or more consecutive monthly payments, including 90+ days delinquent loans.

• 90+ days delinquent: All loans that have missed three or more consecutive monthly payments.

• Loan payment status is not reported by servicers after program disqualification (90+ days delinquent). Therefore, 90+ days delinquent loans are included in each of the 60+ days delinquent and 90+ days delinquent 

metrics for all future reporting periods, even though some loans may have cured or paid off following program disqualification.

• This table reflects a total of 241,369 disqualified loans that have aged 3, 6, 12, 18, 24 or 30 months through the November activity period as reported by servicers through December 17, 2012. 

• Servicers are required to report monthly payment information on HAMP modifications in the form of an Official Monthly Report (OMR). Servicers did not submit 16,232 OMRs, or 1.9% of total required OMR’s for 

payments due November 1, 2012. If a servicer does not report an OMR for a loan in a given month, the performance of that loan is not included in the table for that month. This table reflects improved servicer OMR 

reporting as the modification ages, causing the total loan count for each quarter in months 6 and beyond to be higher than the count in month 3. Reported loan counts may shift from prior reports due to servicer data 

corrections. If one were to assume all unreported OMRs reflect either a current payment status or the maximum number of missed payments based on the most recently submitted OMR, the re-default rate for 

permanent modifications that have aged 30 months may range between 32.9%-33.3%.

• Once a loan is paid off, it is no longer reflected in future periods. 

• This table will be published quarterly. Beyond 6 months, performance is noted in 6-month increments.

This table shows the performance of permanent HAMP modifications at 3, 6, 12, 18, 24 and 30 months of age and includes modifications 

that have aged at least 3, 6, 12, 18, 24 or 30 months, as applicable. For example: 

Of loans that became permanent in the 4th quarter of 2010, 8.6% were 60+ days delinquent at 6 months’ seasoning. 

6

Modification 

Became 

Permanent 

in: 

Delinquency: Months After Conversion to Permanent Modification 

3 6 12 18 24 30

# 

60+ 90+ 

# 

60+ 90+ 

# 

60+ 90+ 

#

60+ 90+

#

60+ 90+ # 60+ 90+

Days Days Days Days Days Days Days Days Days Days Days Days

Q3 2009 3,569 9.4% 3.1% 4,415 14.7% 9.6% 4,660 25.2% 20.5% 4,997 31.9% 28.5% 5,107 36.6% 33.3% 5,168 40.9% 38.3%

Q4 2009 44,216 5.3% 1.4% 48,041 9.6% 5.6% 52,020 19.8% 15.2% 55,349 25.0% 21.8% 56,362 31.2% 28.1% 57,522 34.9% 32.5%

Q1 2010 125,210 3.7% 0.9% 151,624 9.7% 5.3% 163,569 20.2% 15.9% 168,842 26.0% 22.4% 170,958 32.0% 28.9% 170,931 35.7% 33.2%

Q2 2010 149,483 5.0% 1.4% 159,030 11.8% 7.0% 176,122 19.4% 15.9% 173,412 27.7% 24.0% 182,001 31.2% 28.8% 180,445 36.0% 33.5%

Q3 2010 86,776 4.7% 1.4% 96,642 10.7% 6.6% 105,053 17.9% 14.1% 107,261 25.1% 21.7% 107,429 29.4% 26.7%

Q4 2010 58,273 4.3% 1.4% 62,729 8.6% 5.4% 65,332 18.1% 14.1% 67,037 23.8% 21.0% 66,769 29.4% 26.4%

Q1 2011 71,533 2.6% 0.8% 76,391 7.7% 4.5% 80,400 16.8% 13.3% 82,211 22.1% 19.1%

Q2 2011 80,726 3.4% 1.0% 89,887 8.9% 5.3% 93,657 16.1% 13.1% 92,987 23.1% 20.0%

Q3 2011 81,585 3.6% 1.1% 86,735 8.7% 5.4% 87,765 15.5% 12.2%

Q4 2011 65,402 3.2% 1.1% 67,964 6.8% 4.3% 68,328 14.6% 11.3%

Q1 2012 49,718 2.4% 0.7% 51,183 6.6% 3.9%

Q2 2012 44,226 2.8% 0.8% 45,213 7.5% 4.4%

Q3 2012 47,734 3.1% 1.0%

ALL 908,451 3.8% 1.1% 939,854 9.3% 5.5% 896,906 18.0% 14.3% 752,096 25.3% 21.9% 588,626 30.9% 28.1% 414,066 35.8% 33.3%
Making Home Affordable: Summary Results

Program Performance Report Through December 2012

Performance of Permanent Modifications by Homeowner Payment Reduction (As of November 30, 2012)

Note: For permanent loans aged at least 3 months as of November 30, 2012, as reported by servicers through December 17, 2012. See previous page for technical notes.

0%

10%

20%

30%

40%

50%

60%

3 6 12 18 24 30

60+ Day Delinquency Rate

Months After Conversion to Permanent Modification

60+ Day Delinquency Rate by Payment Reduction

Decreased by 20% or less

Decreased above 20% up to

and including 30%

Decreased above 30% up to

and including 40%

Decreased above 40% up to

and including 50%

Decreased by more than

50%

Program Average

This chart and the table that follows show the performance of permanent HAMP modifications at 3, 6, 12, 18, 24 and 30 months of age as related to homeowner 

payment reduction. For example: Of loans that featured a payment reduction between 40% and 50%, 7.2% were 60+ days delinquent at 6 months’ seasoning. 

7

Decrease 

From BeforeModification 

Principal + 

Interest 

Payment: 

Delinquency: Months After Conversion to Permanent Modification

3 6 12 18 24 30

# 60+ 

Days

90+ 

Days # 60+ Days

90+ 

Days # 60+ Days

90+ 

Days # 60+Days

90+

Days # 60+Days

90+

Days # 60+Days

90+

Days

≤20% 

Decrease 180,352 6.7% 2.1% 187,345 15.9% 9.8% 179,144 29.1% 23.8% 148,778 39.3% 34.9% 112,962 46.8% 43.5% 79,288 52.7% 50.0%

(20%-30%] 

Decrease 140,043 4.7% 1.4% 145,657 11.5% 6.9% 139,920 22.0% 17.6% 118,036 30.7% 26.8% 91,553 37.6% 34.5% 64,316 43.3% 40.6%

(30%-40%] 

Decrease 158,113 3.7% 1.1% 164,057 9.0% 5.4% 157,371 18.0% 14.3% 132,795 25.6% 22.1% 104,010 31.8% 28.8% 73,500 36.8% 34.3%

(40%-50%] 

Decrease 164,672 2.9% 0.8% 170,687 7.2% 4.1% 163,815 14.5% 11.3% 137,873 20.9% 17.8% 108,034 26.5% 23.7% 75,635 31.2% 28.8%

>50% 

Decrease 265,271 2.1% 0.6% 272,108 5.1% 2.8% 256,656 10.3% 7.8% 214,614 15.2% 12.7% 172,067 19.3% 17.0% 121,327 22.9% 20.8%

ALL 908,451 3.8% 1.1% 939,854 9.3% 5.5% 896,906 18.0% 14.3% 752,096 25.3% 21.9% 588,626 30.9% 28.1% 414,066 35.8% 33.3%
Making Home Affordable: Summary Results

Program Performance Report Through December 2012

Homeowner Benefits and First Lien Modification Characteristics

8

Aggregate payment savings to homeowners who received HAMP first lien permanent modifications are estimated to total approximately $17.3 billion, program to date, compared 

with unmodified mortgage obligations. The median monthly savings for homeowners in active permanent first lien modifications is $544.97, or 38% of the median monthly payment 

before modification. 

• Of all HAMP trial modifications started, 80% of homeowners were at least 60 days 

delinquent at trial start. The rest were up to 59 days delinquent or current and in 

imminent default. 

• Of the Tier 2 trial modifications started, 7% were for non owner-occupied 

properties. 

Select Median Characteristics of Active Permanent Modifications

Loan Characteristic Before 

Modification

After 

Modification

Median 

Decrease

Front-End Debt-to-Income Ratio2

 Tier 1 45.5% 31.0% -14.9 pct pts

 Tier 2 41.9% 30.5% -9.7 pct pts

Back-End Debt-to-Income Ratio3

 Tier 1 71.1% 52.9% -15.1 pct pts

 Tier 2 54.4% 41.7% -9.8 pct pts

Median Monthly Housing 

Payment4

 Tier 1 $1,423.54 $810.29 ($545.17)

 Tier 2 $1,252.04 $798.67 ($398.19)

2 Ratio of housing expenses (principal, interest, taxes, insurance and homeowners association and/or condo fees) to monthly gross

income. 

3 Ratio of total monthly debt payments (including mortgage principal and interest, taxes, insurance, homeowners association and/or 

condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and investment property payments) to 

monthly gross income. Homeowners who have a back-end debt-to-income ratio of greater than 55% are required to seek housing 

counseling under program guidelines.

4 Principal and interest payment. Before modification payment is homeowner’s current payment at time of evaluation.

Modification Steps of Active Permanent Modifications

Modification Step Tier 1 Tier 2

Interest Rate Reduction 96.9% 65.2%

Term Extension 61.3% 94.9%

Principal Forbearance 32.3% 12.0%

• The primary hardship reasons for homeowners in active permanent modifications 

are:

• 67.9% experienced loss of income (curtailment of income or unemployment)

• 10.8% reported excessive obligation

• 3.4% reported an illness of the principal borrower

HAMP modifications follow a series of waterfall steps. The modification steps include 

interest rate adjustment, term extension and principal forbearance.

1 Subject to investor restrictions. Effective February 1, 2013, Supplemental Directive 12-09 expands the acceptable DTI range for Tier 2 

to 10-55%.

• Under Tier 1, servicers apply the modification steps in sequence until the 

homeowner’s after modification front-end debt-to-income (DTI) ratio is 31%. The 

impact of each modification step can vary to achieve the target of 31%. 

• Under Tier 2, servicers apply consistent modification terms resulting in the 

homeowner’s post modification DTI falling within an allowable target range.1 

Active permanent modifications reflect the following modification steps:

Homeowner Characteristics

• Tier 2 provides another modification opportunity for struggling homeowners who 

did not qualify for Tier 1 or received a Tier 1 trial or permanent modification but lost 

good standing. Of the Tier 2 trial modifications started:

• 38% were previously in a Tier 1 trial or permanent modification.

• 22% were previously evaluated for Tier 1 and did not meet eligibility 

requirements.

• The median gross monthly income of homeowners in the program is $3,846.00. 

• The median credit score of homeowners in the program is 574.
Making Home Affordable: Summary Results

Program Performance Report Through December 2012

9

Note: Includes active trial and permanent 

modifications from the official HAMP system of 

record.

Source: 3rd Quarter 2012 

National Delinquency 

Survey, Mortgage 

Bankers Association.

State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity

AK 52 381 433 0.0% MT 66 978 1,044 0.1%

AL 444 4,595 5,039 0.5% NC 1,247 15,047 16,294 1.8%

AR 158 1,782 1,940 0.2% ND 13 123 136 0.0%

AZ 1,532 33,791 35,323 3.9% NE 99 1,118 1,217 0.1%

CA 15,663 219,806 235,469 25.7% NH 295 3,781 4,076 0.4%

CO 884 11,979 12,863 1.4% NJ 2,581 27,349 29,930 3.3%

CT 1,005 10,779 11,784 1.3% NM 279 2,787 3,066 0.3%

DC 116 1,494 1,610 0.2% NV 1,198 19,015 20,213 2.2%

DE 211 2,480 2,691 0.3% NY 4,702 42,338 47,040 5.1%

FL 8,226 102,967 111,193 12.1% OH 1,451 17,641 19,092 2.1%

GA 2,289 30,467 32,756 3.6% OK 181 1,924 2,105 0.2%

HI 283 3,293 3,576 0.4% OR 778 9,488 10,266 1.1%

IA 143 1,995 2,138 0.2% PA 1,608 17,123 18,731 2.0%

ID 194 3,230 3,424 0.4% RI 297 4,097 4,394 0.5%

IL 3,360 44,130 47,490 5.2% SC 627 7,621 8,248 0.9%

IN 588 7,868 8,456 0.9% SD 24 296 320 0.0%

KS 161 1,980 2,141 0.2% TN 805 8,368 9,173 1.0%

KY 264 3,061 3,325 0.4% TX 2,206 22,667 24,873 2.7%

LA 444 4,661 5,105 0.6% UT 416 7,687 8,103 0.9%

MA 1,829 20,328 22,157 2.4% VA 1,560 20,127 21,687 2.4%

MD 2,138 26,816 28,954 3.2% VT 64 720 784 0.1%

ME 194 2,342 2,536 0.3% WA 1,517 17,852 19,369 2.1%

MI 1,445 25,664 27,109 3.0% WI 662 7,916 8,578 0.9%

MN 814 13,449 14,263 1.6% WV 86 1,123 1,209 0.1%

MO 731 8,231 8,962 1.0% WY 32 407 439 0.0%

MS 241 2,875 3,116 0.3% Other2 114 3,098 3,212 0.4%

1 Total reflects active trials and active permanent modifications.

2 Includes Guam, Puerto Rico and the U.S. Virgin Islands.

60+ Day Delinquency Rate

 

 5.0% and lower 10.01% - 15.0% 20.01% 

 5.01% - 10.0% 15.01% - 20.0% and higher

HAMP Modifications

 5,000 and lower 20,001 – 35,000

 5,001 – 10,000 35,001 and higher

 10,001 – 20,000 

HAMP Activity by State Modification Activity by State

Mortgage Delinquency Rates by State
Making Home Affordable: Summary Results

Program Performance Report Through December 2012

A complete list of HAMP activity for all metropolitan areas is available at

http://www.treasury.gov/initiatives/financial-stability/results/MHA-Reports/

Metropolitan Statistical Area Active Trials

Active Permanent

Modifications

Total MSA HAMP 

Activity1

% of U.S. HAMP 

Activity

Median $ 

Payment Reduction

Median % Payment 

Reduction2

Los Angeles-Long Beach-Santa Ana, CA 5,592 69,574 75,166 8.2% $878.30 41%

New York-Northern New Jersey-Long Island, NY-NJ-PA 5,794 56,452 62,246 6.8% $889.75 43%

Miami-Fort Lauderdale-Pompano Beach, FL 3,704 45,158 48,862 5.3% $589.27 45%

Chicago-Joliet-Naperville, IL-IN-WI 3,225 42,886 46,111 5.0% $572.56 44%

Riverside-San Bernardino-Ontario, CA 2,600 42,910 45,510 5.0% $690.58 40%

Washington-Arlington-Alexandria, DC-VA-MD-WV 2,000 28,575 30,575 3.3% $697.37 38%

Phoenix-Mesa-Glendale, AZ 1,086 26,959 28,045 3.1% $502.06 41%

Atlanta-Sandy Springs-Marietta, GA 1,808 24,672 26,480 2.9% $412.20 40%

San Francisco-Oakland-Fremont, CA 1,563 19,330 20,893 2.3% $937.68 40%

San Diego-Carlsbad-San Marcos, CA 1,091 16,112 17,203 1.9% $810.13 38%

Las Vegas-Paradise, NV 981 15,549 16,530 1.8% $571.04 42%

Detroit-Warren-Livonia, MI 840 15,521 16,361 1.8% $415.18 41%

Orlando-Kissimmee-Sanford, FL 1,058 15,127 16,185 1.8% $497.67 42%

Boston-Cambridge-Quincy, MA-NH 1,306 14,631 15,937 1.7% $684.03 38%

Sacramento-Arden-Arcade-Roseville, CA 926 14,436 15,362 1.7% $654.71 38%

15 Metropolitan Areas With Highest HAMP Activity

1 Total reflects active trials and active permanent modifications.

2 Reflects % of the median monthly payment before modification for active permanent 

modifications.

10
Making Home Affordable: Summary Results

Program Performance Report Through December 2012

Servicer 

Trial Plan 

Offers 

Extended1 

All HAMP 

Trials 

Started2

All HAMP 

Permanent 

Modifications

Started2

Active Trial 

Modifications2

Active Trial 

Modifications 

Lasting 6 

Months or 

Longer3

Active 

Permanent 

Modifications2

Total Active Modifications4

GSE Private Portfolio Total

Bank of America, N.A. 561,775 342,841 163,205 13,844 5,600 118,446 66,549 54,735 11,006 132,290

CitiMortgage, Inc. 212,935 141,865 67,605 2,913 743 52,741 33,034 5,653 16,967 55,654

GMAC Mortgage, LLC 112,884 76,962 58,558 2,847 28 42,594 25,577 6,450 13,414 45,441

Homeward Residential, 

Inc. 55,681 51,117 42,916 1,855 226 31,579 5,499 27,935 0 33,434

JPMorgan Chase Bank, 

N.A. 417,053 330,545 186,600 10,507 664 141,928 66,964 57,803 27,668 152,435

Ocwen Loan Servicing, 

LLC 112,905 166,131 102,350 8,141 968 71,331 13,436 64,658 1,378 79,472

OneWest Bank 97,376 65,666 43,797 1,413 131 35,323 15,539 18,194 3,003 36,736

Select Portfolio 

Servicing 75,638 64,230 36,941 1,567 429 25,311 507 23,364 3,007 26,878

Wells Fargo Bank, N.A. 249,582 284,594 155,065 12,790 1,761 121,259 56,638 22,283 55,128 134,049

Other Servicers 302,010 451,698 279,445 10,440 1,399 210,623 174,620 28,255 18,188 221,063

Total 2,197,839 1,975,649 1,136,482 66,317 11,949 851,135 458,363 309,330 149,759 917,452

HAMP Modification Activity by Servicer and Investor Type

11 See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 

1 As reported in the monthly servicer survey of large SPA servicers through December 31, 

2012. 2 As reported into the HAMP system of record by servicers. Excludes FHA-HAMP 

modifications. Subject to adjustment based on servicer reconciliation of historic loan 

files. Totals reflect impact of servicing transfers. Servicers may enter new trial 

modifications into the HAMP system of record at any time.

3 These figures include trial modifications that have been converted to permanent 

modifications or cancelled by the servicer, but not reported as such to the HAMP system 

of record. 4 Total active modifications reflects active trial and active permanent HAMP modifications.
Making Home Affordable: Servicer Results

Program Performance Report Through December 2012

12

Making Home Affordable Programs by Servicer1

1 MHA Program Effective Dates:

 HAMP First Lien: April 6, 2009

 PRA: October 1, 2010

 2MP: August 13, 2009

 HAFA: April 5, 2010

2 While both GSE and non-GSE loans are eligible for HAMP, at the present time due to 

GSE policy, servicers can only offer PRA on non-GSE modifications under HAMP. 

Servicer volume can vary based on the investor composition of the servicer’s portfolio 

and respective policy with regards to PRA. 

3 As reported into the HAMP system of record by servicers. Excludes FHA-HAMP 

modifications. Subject to adjustment based on servicer reconciliation of historic loan 

files. Totals reflect impact of servicing transfers. Servicers may enter new trial 

modifications into the HAMP system of record at any time.

4 Number of second lien modifications started is net of cancellations, which are primarily 

due to servicer data corrections.

5 Servicer agreement with homeowner for terms of potential short sale, which lasts at 

least 120 days; or agreement for a deed-in-lieu transaction. A short sale requires a thirdparty purchaser and cooperation of junior lienholders and mortgage insurers to 

complete the transaction. Includes Non-GSE activity under the MHA program only. 

Servicer GSE program data not available. 

N/A – Servicer does not participate in the program.

HAMP First Lien Modifications Principal Reduction Alternative 

(PRA)2

Second Lien 

Modification (2MP)

Home Affordable 

Foreclosure 

Alternatives (HAFA)5

Servicer Trials

Started3

Permanent 

Modifications 

Started3

Trials 

Started3

Permanent 

Modifications 

Started3

Second Lien 

Modifications 

Started4

Transactions 

Completed

Bank of America, N.A. 342,841 163,205 13,822 11,377 33,599 30,001

CitiMortgage, Inc. 141,865 67,605 2,465 2,004 12,895 701

GMAC Mortgage, LLC 76,962 58,558 3,338 2,256 4,548 3,600

Homeward Residential, Inc. 51,117 42,916 0 0 N/A 875

JPMorgan Chase Bank, N.A. 330,545 186,600 28,287 22,843 29,218 29,297

Ocwen Loan Servicing, LLC 166,131 102,350 30,417 22,366 N/A 1,635

OneWest Bank 65,666 43,797 6,215 5,448 3,334 2,833

Select Portfolio Servicing 64,230 36,941 2,637 2,345 N/A 2,726

Wells Fargo Bank, N.A. 284,594 155,065 22,753 17,524 15,241 13,665

Other Servicers 451,698 279,445 3,626 3,054 4,437 4,673

Total 1,975,649 1,136,482 113,560 89,217 103,272 90,006

See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 
Making Home Affordable: Servicer Results

Program Performance Report Through December 2012

13

1 Homeowners with HAMP eligible loans, which include conventional loans that were originated on or before Jan. 1, 2009; excludes loans with current unpaid principal balances greater than current conforming loan limits, FHA and VA loans, loans 

where investor pooling and servicing agreements preclude modification, and manufactured housing loans with title/chattel issues that exclude them from HAMP. Treasury has expanded HAMP's eligibility criteria to include a "Tier 2" evaluation 

designed to provide help for borrowers with a financial hardship whose debt-to-income ratio is below 31 percent, who have properties occupied by a tenant or who have vacant properties that the borrower intends to rent. Servicers began 

accepting HAMP Tier 2 modification requests as of 6/1/2012 and are including HAMP Tier 2 eligible loans in the outreach survey data shown here. 2 Right Party Contact (RPC) is achieved when a servicer has successfully communicated directly with the homeowner obligated under the mortgage about resolution of their delinquency in accordance with program guidelines. The RPC ratio reflects 

the share of homeowners with which the servicer has established RPC as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. 3 HAMP evaluations complete ratio reflects the share of homeowners who have been evaluated for HAMP as a percent of HAMP eligible loans, excluding homeowners where RPC or HAMP evaluation is no longer needed. Evaluated homeowners 

include those offered a trial plan, those that are denied or did not accept a trial plan and homeowners that failed to submit a complete HAMP evaluation package by program-specified timelines.

Source: Survey of 9 largest participating servicers as of November 30, 2012.

13

Servicer Outreach to 60+ Day Delinquent Homeowners: Cumulative Servicer Results, December 2011 – November 2012

Per program guidance, servicers are directed to establish Right Party Contact (RPC) with homeowners of delinquent HAMP eligible 

loans1 and then evaluate the homeowners' eligibility for HAMP. There is a range of performance results across top program servicers 

with respect to making RPC and completing the evaluations.

74%

85% 89% 89%

73%

55%

76%

51%

67%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Bank of America CitiMortgage GMAC Homeward

Residential

JPMorgan Chase Ocwen OneWest SPS Wells Fargo

Right Party Contact Ratio2 HAMP Evaluations Complete Ratio3

91% 92% 91%

97%

83%

68%

94%

88%

64%
Making Home Affordable: Servicer Results

Program Performance Report Through December 2012

Average Homeowner Delinquency at Trial Start1

1 For all permanent modifications started, the average number of days delinquent as of the trial plan start date. Delinquency is calculated as the number of days between the homeowner's last paid 

installment before the trial plan and the first payment due date of the trial plan.

0

50

100

150

200

250

300

Bank of America CitiMortgage GMAC Homeward

Residential

JPMorgan Chase Ocwen OneWest SPS Wells Fargo

Days

14

Servicers are instructed to follow a series of steps in order to evaluate homeowners for HAMP, including:

• Identifying and soliciting the homeowners in the early stages of delinquency; 

• Making reasonable efforts to establish right party contact with the homeowners; 

• Gathering required documentation once contact is established in order to evaluate the homeowners for a HAMP trial; and, 

• Communicating decisions to the homeowners.

Effective 10/1/11, a new servicer compensation structure exists to encourage servicers to work with struggling homeowners in the early stages of delinquency with the highest 

incentives paid for permanent modifications completed when the homeowner is 120 days delinquent or less at the trial start.

Maximum servicer incentive is paid for 

converting a permanent modification 

that was 120 days delinquent or less at 

trial start.
Making Home Affordable: Servicer Results

Program Performance Report Through December 2012

85% 87% 85%

89% 89%

82%

92%

82%

89%

0%

20%

40%

60%

80%

100%

Bank of America CitiMortgage GMAC Homeward

Residential

JPMorgan Chase Ocwen OneWest SPS Wells Fargo

Conversion Rate

Conversion Rate1

15

Average Of Eligible Trials Started On/After 6/1/10

87% Converted to Permanent Modification

4% Pending Processing or Decision

Per program guidelines, effective June 1, 2010, all trials must be started using verified income documentation. Of eligible trials started on or after June 1, 2010, 

87% have converted to permanent modification with an average trial length of 3.5 months. Prior to June 1, 2010, some servicers initiated trials using stated income 

information. Of trials started prior to June 1, 2010, 44% have converted to permanent modification. 

1 Chart depicts conversion rates as measured against trials eligible to convert – those three months in trial, or four months if the borrower was at risk of imminent default at trial 

modification start. Permanent modifications transferred among servicers are credited to the originating servicer. Trial modifications transferred are reflected in the current servicer’s 

population.
Making Home Affordable: Servicer Results

Program Performance Report Through December 2012

0

5

10

15

20

25

30

35

40

Bank of

America

CitiMortgage GMAC Homeward

Residential

JPMorgan

Chase

Ocwen OneWest SPS Wells Fargo

Days

Q1 2012 Q2 2012 Q3 2012 Q4 2012

Servicers are required to resolve borrower inquiries and disputes that are escalated by the MHA Support Centers. Escalated cases include allegations that the servicer did not 

properly assess the homeowner according to program guidelines, inappropriately denied the homeowner for applicable MHA program(s), or initiated or continued inappropriate 

foreclosure actions. Effective February 1, 2011, the servicers are directed to review and resolve non-GSE escalated cases within 30 calendar days from receipt of the case by the 

escalating party. Over the last three quarters, all of the nine largest servicers’ non-GSE resolved cases have an average resolution time at or below the 30 day target.

16

1 Non-GSE escalations only; excludes cases escalated to the MHA Support Centers but not yet escalated to servicers. Average resolution time calculation excludes cases referred to servicers prior to February 1, 2011, 'Investor denial' cases referred to 

servicers between February 1, 2011 and November 1, 2011, cases involving bankruptcy, and cases that did not require servicer actions. 2 Target of 30 calendar days includes an estimated 5 days of processing by MHA Support Centers.

3 Resolved cases include all escalations resolved on or after February 1, 2011 through December 31, 2012 and exclude those that did not require servicer actions.

Source: MHA Support Centers. 

Servicer Time to Resolve Non-GSE Escalations: Average Resolution Time by Quarter in Which Escalations were Resolved1

Target: 30 Calendar Days2

Bank of 

America CitiMortgage GMAC Homeward Residential

JPMorgan 

Chase Ocwen OneWest SPS Wells Fargo 

Resolved Cases3

GSE Cases 6,849 1,033 419 49 2,236 246 539 9 1,778

Non-GSE Cases 8,412 744 649 1,187 3,509 1,959 748 311 3,610

Total 15,261 1,777 1,068 1,236 5,745 2,205 1,287 320 5,388

Active Cases Total 133 13 10 16 44 13 8 1 50

Select Measures of Homeowners’ Experience with MHA

Selected Homeowner Outreach Measures Program to Date

Homeowner Outreach Events Hosted Nationally by Treasury and Partners (cumulative) 80

Homeowners Attending Treasury-Sponsored Events (cumulative) 70,817

Servicer Solicitation of Borrowers (cumulative)2 9,039,040

Page views on MakingHomeAffordable.gov (December 2012) 1,438,602

Page views on MakingHomeAffordable.gov (cumulative) 162,982,009 2 Source: Survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from borrowers 60+ days 

delinquent, regardless of eligibility for a HAMP modification.

Homeowner’s HOPETM Hotline Volume1 Program 

to Date December

Total Number of Calls Taken at 1-888-995-HOPE 3,559,630 49,765

Borrowers Referred for Free Housing Counseling Assistance 

Through the Homeowner’s HOPETM Hotline 1,717,625 23,924

1 Source: Homeowner’s HOPETM Hotline. Numbers reflect calls that resulted in customer records.
Making Home Affordable: Servicer Results

Program Performance Report Through December 2012

Disposition Path 

Homeowners in Canceled HAMP Trial Modifications

Survey Data Through November 2012 (Largest Servicers)

Status of Homeowners Whose HAMP Trial Modification Was Canceled:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy in 

Process

Borrower

Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-in-Lieu

Foreclosure 

Starts

Foreclosure

Completions Total

Bank of America, N.A. 6,111 4,453 13,719 62,768 1,346 6,965 22,204 12,670 33,073 163,309

CitiMortgage Inc. 1,691 6,452 6,752 26,560 1,865 3,590 6,256 3,863 11,714 68,743

GMAC Mortgage, LLC 329 277 1,014 7,093 20 775 1,507 1,418 2,559 14,992

Homeward Residential, Inc. 174 126 771 2,795 113 745 434 712 131 6,001

JPMorgan Chase Bank, N.A. 4,199 3,405 21,338 40,862 1,576 2,460 15,329 11,704 15,151 116,024

Ocwen Loan Services, LLC 2,976 2,140 2,860 24,790 3,464 795 1,434 6,452 5,032 49,943

OneWest Bank 133 245 455 12,217 42 113 1,288 1,441 4,442 20,376

Select Portfolio Servicing 848 255 1,007 5,593 227 355 1,679 787 4,317 15,068

Wells Fargo Bank, N.A. 1,046 4,696 9,107 39,909 731 9,108 8,780 14,676 27,601 115,654

TOTAL 

(These Largest Servicers)

17,507 22,049 57,023 222,587 9,384 24,906 58,911 53,723 104,020 570,110

3.1% 3.9% 10.0% 39.0% 1.6% 4.4% 10.3% 9.4% 18.2% 100%

Note: Data is as reported by servicers for actions completed through November 30, 2012. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Trial loans that have been canceled, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios. 

17 See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 
Making Home Affordable: Servicer Results

Program Performance Report Through December 2012

Disposition Path 

Homeowners Not Accepted for HAMP Trial Modifications

Survey Data Through November 2012 (Largest Servicers)

Status of Homeowners Not Accepted for a HAMP Trial Modification:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy in 

Process

Borrower

Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-in-Lieu

Foreclosure 

Starts

Foreclosure

Completions Total

Bank of America, N.A. 16,680 12,936 77,019 140,343 6,862 25,691 47,716 34,108 61,420 422,775

CitiMortgage Inc. 8,665 17,405 26,627 61,746 8,407 7,218 21,711 13,077 25,547 190,403

GMAC Mortgage, LLC 6,629 4,335 37,544 54,286 1,013 12,885 15,634 13,470 19,980 165,776

Homeward Residential, Inc. 3,237 2,092 18,665 48,100 1,705 7,259 4,158 9,823 1,649 96,688

JPMorgan Chase Bank, N.A. 20,246 16,390 136,554 148,798 9,526 67,531 71,772 46,014 41,094 557,925

Ocwen Loan Services, LLC 12,911 6,966 25,986 116,584 10,433 5,956 6,900 17,991 15,871 219,598

OneWest Bank 3,754 2,455 31,316 45,649 1,000 4,742 7,394 8,909 13,746 118,965

Select Portfolio Servicing 3,723 550 4,507 4,375 224 559 2,863 1,692 3,184 21,677

Wells Fargo Bank, N.A. 14,926 10,912 58,806 49,771 1,706 22,067 35,300 29,441 36,666 259,595

TOTAL 

(These Largest Servicers)

90,771 74,041 417,024 669,652 40,876 153,908 213,448 174,525 219,157 2,053,402

4.4% 3.6% 20.3% 32.6% 2.0% 7.5% 10.4% 8.5% 10.7% 100.0%

Note: Data is as reported by servicers for actions completed through November 30, 2012. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Homeowners who were not approved for a HAMP trial modification, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

Note: Excludes loans removed from servicing portfolios. 

18 See Appendix A1 and A2 for additional information on servicer participants in Making Home Affordable programs. 
Making Home Affordable

Program Performance Report Through December 2012

Servicers participating in the HAMP First Lien Modification Program may also offer additional support for homeowners, including Home Affordable Foreclosure 

Alternatives (HAFA), a forbearance for unemployed borrowers through the Unemployment Program (UP), and Principal Reduction Alternative (PRA). 

Effective October 3, 2010, the ability to make new financial commitments under the Troubled Asset Relief Program (TARP) terminated, and consequently no 

new Servicer Participation Agreements may be executed. In addition, effective June 25, 2010, no new housing programs may be created under TARP. 

Allstate Mortgage Loans & 

Investments, Inc.

AMS Servicing, LLC

Aurora Loan Services, LLC

Bank of America, N.A.1

Bank United

Bayview Loan Servicing, LLC

Carrington Mortgage Services, LLC

CCO Mortgage

Central Florida Educators Federal 

Credit Union

CitiMortgage, Inc.

Citizens 1st National Bank

Community Bank & Trust Company

CUC Mortgage Corporation

DuPage Credit Union

Fay Servicing, LLC

Fidelity Homestead Savings Bank

First Bank

First Financial Bank, N.A.

Franklin Credit Management 

Corporation

Franklin Savings

Glass City Federal Credit Union

GMAC Mortgage, LLC

Great Lakes Credit Union

Greater Nevada Mortgage Services

Green Tree Servicing LLC

Hartford Savings Bank

Hillsdale County National Bank

HomEq Servicing

Homeward Residential, Inc.2

Horicon Bank

IC Federal Credit Union

Idaho Housing and Finance Association

iServe Residential Lending LLC

iServe Servicing Inc.

JPMorgan Chase Bank, N.A.3

Lake City Bank

Liberty Bank and Trust Co. 

Los Alamos National Bank

Magna Bank

Marix Servicing, LLC

Midland Mortgage Company

Midwest Community Bank

Mission Federal Credit Union

Mortgage Center, LLC

Nationstar Mortgage, LLC

Navy Federal Credit Union

Ocwen Loan Servicing, LLC4

OneWest Bank

ORNL Federal Credit Union

Pathfinder Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage5

Purdue Employees Federal Credit 

Union

QLending, Inc.

Quantum Servicing Corporation

Residential Credit Solutions

RG Mortgage Corporation

RoundPoint Mortgage Servicing 

Corporation

Saxon Mortgage Services, Inc.

Schools Financial Credit Union

Select Portfolio Servicing

Servis One Inc., dba BSI Financial 

Services, Inc.

ShoreBank

Silver State Schools Credit Union

Specialized Loan Servicing, LLC

Sterling Savings Bank

Technology Credit Union

The Golden 1 Credit Union

U.S. Bank National Association

United Bank

United Bank Mortgage Corporation

Vantium Capital, Inc.

Vist Financial Corp.

Wealthbridge Mortgage Corp. 

Wells Fargo Bank, N.A.6

Yadkin Valley Bank

1 Bank of America, N.A. includes all loans previously reported under BAC Home Loans Servicing LP, Home 

Loan Services and Wilshire Credit Corporation. 2 Formerly American Home Mortgage Servicing, Inc.

3 JPMorgan Chase Bank, N.A. includes all loans previously reported under EMC Mortgage Corporation. 4 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 5 Formerly National City Bank.

6 Wells Fargo Bank, N.A. includes all loans previously reported under Wachovia Mortgage, FSB. 

Appendix A1: Non-GSE Participants in HAMP

19
Making Home Affordable

Program Performance Report Through December 2012

Second Lien Modification Program (2MP)

Bank of America, N.A.1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc.

GMAC Mortgage, LLC 

Green Tree Servicing LLC 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

JPMorgan Chase Bank, N.A.2

Nationstar Mortgage LLC

OneWest Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage 3

Residential Credit Solutions 

Servis One Inc., dba BSI Financial Services, Inc. 

Wells Fargo Bank, N.A. 4

FHA First Lien Program (Treasury FHA-HAMP)

Amarillo National Bank

American Financial Resources Inc. 

Aurora Financial Group, Inc. 

Aurora Loan Services, LLC 

Banco Popular de Puerto Rico 

Bank of America, N.A.1

Capital International Financial, Inc. 

CitiMortgage, Inc. 

CU Mortgage Services, Inc. 

First Federal Bank of Florida 

First Mortgage Corporation 

Franklin Savings 

Gateway Mortgage Group, LLC 

GMAC Mortgage, LLC. 

Green Tree Servicing, LLC 

Guaranty Bank 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

James B. Nutter & Company 

JPMorgan Chase Bank, N.A.2

M&T Bank 

Marix Servicing, LLC 

Marsh Associates, Inc. 

Midland Mortgage Company 

Nationstar Mortgage ,LLC 

Ocwen Loan Servicing, LLC 5

PennyMac Loan Services, LLC 

PNC Mortgage 3

RBC Bank (USA) 

Residential Credit Solutions 

Saxon Mortgage Services, Inc. 

Schmidt Mortgage Company 

Select Portfolio Servicing 

Servis One Inc., dba BSI Financial Services, Inc. 

Stockman Bank of Montana 

Wells Fargo Bank, N.A.4

Weststar Mortgage, Inc. 

FHA Second Lien Program (FHA 2LP)

Bank of America, N.A.1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc. 

Flagstar Capital Markets Corporation 

GMAC Mortgage, LLC

Green Tree Servicing, LLC

JPMorgan Chase Bank, N.A.2

Nationstar Mortgage LLC 

PNC Bank, National Association 

PNC Mortgage 3

Residential Credit Solutions 

Saxon Mortgage Services, Inc. 

Select Portfolio Servicing 

Wells Fargo Bank, N.A. 4

Rural Housing Service Modification Program 

(RD-HAMP)

Banco Popular de Puerto Rico

Bank of America, N.A.1

Horicon Bank 

JPMorgan Chase Bank, N.A.2

Magna Bank 

Marix Servicing, LLC 

Midland Mortgage Company 

Nationstar Mortgage LLC 

Wells Fargo Bank, N.A.4

1 Bank of America, N.A. includes all loans previously reported under BAC Home Loans Servicing LP, Home 

Loan Services and Wilshire Credit Corporation.

2 JPMorgan Chase Bank, N.A. includes all loans previously reported under EMC Mortgage Corporation. 3 Formerly National City Bank.

4 Wells Fargo Bank, N.A. includes all loans previously reported under Wachovia Mortgage FSB. 5 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP

Appendix A2: Participants in Additional Making Home Affordable Programs

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