Making Home Affordable Program

Servicer Performance Report Through December 2010

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Report HighlightsHomeowners Entering HAMP Modifications at Steady Rate • New permanent modifications have averaged 30,000 per month for the last six 

months. New trial modifications have averaged 27,000 per month over the 

same period. The total number of permanent modifications started has increased more than 45% since June. 

• As of June 1, all homeowners now begin a trial modification with verified 

documentation, which streamlines the conversion process to a permanent modification.

• Homeowners in permanent modifications realize real savings, with aggregate 

reductions in monthly mortgage payments totaling more than $4.5 billion, program to date. 

• As servicers continue to work through the backlog of trials lasting six months or 

more, the number of these aged trials has fallen below 40,000. Reducing the number of aged trials should free servicer resources to focus on new trial modifications and conversions. 

This Month: Performance of Permanent Modifications• Program data indicates that homeowners in HAMP permanent modifications 

are performing well over time, with re-default rates lower than industry statistics. 

• At 12 months, nearly 85% of homeowners remain in a permanent modification, 

with less than 16% of homeowners missing three consecutive payments. 

• Homeowners with payment reductions of more than 30% were far less likely to 

become delinquent on their permanent modifications, compared with those receiving a payment reduction of 20% or less. 
Making Home Affordable Program

Servicer Performance Report Through December 2010

HAMP Activity: All Servicers

Total

HAMP Eligibility (As of Nov. 30, 2010)

Eligible Delinquent Loans1 2,896,806

Eligible Delinquent Borrowers2 1,420,048

TrialModifications

Trial Plan Offers Extended (Cumulative)3 1,711,002

All Trials Started4 1,466,448Trials Reported Since November 2010 Report5 39,615

Trial Modifications Canceled (Cumulative) 734,509

Active Trials 152,289

Permanent Modifications

All Permanent Modifications Started 579,650Permanent Modifications Reported Since

November 2010 Report 30,030

Permanent Modifications Canceled (Cumulative)6 58,020

Active Permanent Modifications 521,630

FHA-HAMP

FHA‐HAMP Trial Modifications Started 1,871

FHA‐HAMP Permanent Modifications Started 643

1 Estimated eligible 60+ day delinquent loans as reported by servicers as of November 30, 2010, include conventional loans:

 in foreclosure and bankruptcy. with a current unpaid principal balance less than $729,750 on a one‐unit property, $934,200 on a two‐unit property,

$1,129,250 on a three‐unit property and $1,403,400 on a four‐unit property.

 on a property that was owner‐occupied at origination.

 originated on or before January 1, 2009.

Estimated eligible 60+ day delinquent loans exclude:

 FHA and VA loans. loans that are current or less than 60 days delinquent, which may be eligible for HAMP if a borrower is in imminent

default. 2 The estimated eligible 60+ day delinquent borrowers are those in HAMP‐eligible loans, minus estimated exclusions of loans on

vacant properties, loans with borrower debt‐to‐income ratio below 31%, loans that fail the NPV test, properties no longer

owner‐occupied, manufactured housing loans with title/chattel issues that exclude them from HAMP, and loans where the

investor pooling and servicing agreements preclude modification. Exclusions for DTI and NPV results are estimated using

market analytics. 3 As reported in the weekly servicer survey of large SPA servicers through December 30, 2010. 4Data includes HAMP modifications only. Except for the two lines in the above table, FHA‐HAMP modifications are excluded

from exhibits in this report. 5 Servicers may enter new trial modifications into the HAMP system of record anytime before the loan converts to a permanent

modification. 6 A permanent modification is canceled when the borrower has missed three consecutive monthly payments. Includes 807 loans

paid off.

HAMP 

Permanent Modific

955

1,049

1,137

1,207

1,255 

400800

1,2001,600

Dec 2009Jan 2010 Feb Mar Apr 

All Trials Started (000s)

Bars: Cumulative Trial St

Line: Monthly Trial Start

67

117

170

231

299

0

100200300400500600700

Dec

2009

Jan 2010 Feb Mar Apr 

All Permanent Modifications Started (000s)

Source: HAMP system of record. Servicers may enbefore the loan converts to a permanent modificatiorecord since the prior report; of those, 29,764 were Source: HAMP system of record. Note: Effective this month, the data in this report reflects the HAMP system of record as of the monthly cycle close on or about the 17th of the month. 
Making Home Affordable Program

Servicer Performance Report Through December 2010

• Aggregate reductions in monthly mortgage payments for borrowers who received permanent modifications are estimated to exceed $4.5 billion, program to date.• The median monthly savings for borrowers in active permanent modifications is $527.10, or 37% of the median monthly payment before modification. 

Interest Rate Reduction 100%Term Extension 58.3%Principal Forbearance 30.3%

2.8%

11.6

0% 2

Illness of Principal

Borrower

Excessive

Obligation

Loss of Income

1 Includes borrowers who are employed b

those who have lost their jobs.Note: Does not include 17.1% of permane

1

Modification Characteristics

Active Permanent Modifications by Modification Step

Predominant Hardship Rea

Loan Characteristic

Before 

Modification

After 

Modification

Median 

Decrease

Front-End Debt-to-Income Ratio1 45.3% 31.0% ‐14.3 pct pts

Back-End Debt-to-Income Ratio2 79.5% 62.8% ‐14.8 pct ptsMedian Monthly Housing Payment3 $1,435.77 $836.42 ‐$527.10

1 Ratio of housing expenses (principal, interest, taxes, insurance and homeowners 

association and/or condo fees) to monthly gross income. 

2 Ratio of total monthly debt payments (including mortgage principal and interest, taxes, 

insurance, homeowners association and/or condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and investment property payments) to monthly gross income. Borrowers who have a back-end debt-to-income ratio of greater than 55% are required to seek housing counseling under program guidelines. 3 Principal and interest payment. 

Loan Statu

Select Median Characteristics of Active Permanent Modifications

In 

a

Note: For all trial modifications start“At Risk of Default” includes borrowthose in imminent default. “In Defau
Making Home Affordable Program

Servicer Performance Report Through December 2010

Performance of Permanent Modifications (As of November 30

Modification Became Permanent in:

Delinquency: Months After Conversion to Permane

3 6 9 

# 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 

Q3 2009 3,587 9.8% 3.5% 4,462 14.9% 9.8% 4,721 19.6% 

Q4 2009 44,419 5.3% 1.4% 48,289 9.6% 5.7% 51,153 15.3% 

Q1 2010 125,829 3.7% 1.0% 152,633 9.7% 5.3% 160,703 16.0% 

Q2 2010 150,564 5.0% 1.4% 160,393 11.8% 7.0% -- -- 

Q3 2010 86,953 4.7% 1.4% -- -- -- -- -- 

ALL 411,352 4.6% 1.3% 365,777 10.7% 6.2% 216,577 15.9% 

Note: For permanent loans aged at least 3 months as of November 30, as reported by servicers through December 17, 2010.

• The table stratifies the data by the quarter in which the permanent modification became effective and provides two separate perf

• 60+ days delinquent: All loans that have missed two or more consecutive monthly payments, including 90+ days delin• 90+ days delinquent: All loans that have missed three or more consecutive monthly payments.

• The table reflects the fact that loan payment status is not reported by servicers after program disqualification (90+ days delinque

included in each of the 60+ days delinquent and 90+ days delinquent metrics for all future reporting periods, even though some program disqualification.

• This table reflects a total of 39,369 disqualified loans that have aged 3, 6, 9, or 12 months through the November activity period 

• Servicers are required to report monthly payment information on HAMP modifications in the form of an Official Monthly Report (O

loan in a given month, the performance of that loan is not included in the table for that month. This table reflects improved serviccausing the total loan count for each quarter in months 6 and beyond to be higher than the count in month 3. Reported loan coundata corrections.

• Once a loan is paid off, it is no longer reflected in future periods. • This table will be published quarterly.

This table shows the performance of permanent HAMP modifications at 3, 6, 9, and 12 mon

modifications that have aged at least 3, 6, 9, or 12 months, as applicable. For example: 

Of loans that became permanent in the 2nd quarter of 2010, 11.8% were 60+ days delinq
Making Home Affordable Program

Servicer Performance Report Through December 2010

Note: For permanent loans aged at least 3 months as of November 30, as reported by servicers through December 17, 2010. See previous page for technical notes.

Performance of Permanent Modifications by Homeowner Payment Reduction (

Decrease FromBeforeModification Principal + Interest Payment:

Delinquency: Months After Conversion to Perma

3 6 9 

# 60+ Days 90+ Days # 60+ Days 90+ Days # 60+ Days 

≤20% Decrease 80,154 7.9% 2.4% 70,928 18.0% 10.8% 40,806 25.8% (20%‐30%] Decrease 64,659 5.8% 1.7% 57,481 13.3% 7.8% 34,033 19.8% 

>30% Decrease 266,539 3.4% 0.8% 237,368 7.9% 4.4% 141,738 12.1% 

ALL 411,352 4.6% 1.3% 365,777 10.7% 6.2% 216,577 15.9% 
Making Home Affordable Program

Servicer Performance Report Through December 2010

74% 73% 71% 70%

66%

0%

20%40%60%80%

Trial Length atConversion(months):

3.2 3.3 3.0 3.6 4.1 

As of Nov. 30, 

2010 Cumulative As of Dec. 31, 2010

Servicer 

Estimated 

Eligible 60+ Day

Delinquent

Borrowers1 

Trial Plan 

Offers 

Extended2

All HAMP 

Trials 

Started3

All HAMP 

Permanent 

Modifications

Started3

Active Trial 

Modifications3

Active 

Permanent 

Modifications3

American Home Mortgage Servicing Inc 52,098 32,947 28,824 18,806 7,311 17,191Aurora Loan Services, LLC 30,578 49,509 38,835 14,328 1,643 13,072Bank of America, NA4 408,524 464,174 352,869 101,604 45,753 90,243CitiMortgage, Inc. 96,909 169,336 128,016 46,205 7,415 42,746GMAC Mortgage, LLC 15,010 67,297 55,294 37,977 3,953 34,371J.P. Morgan Chase Bank, NA5 195,841 281,215 222,582 77,183 20,799 66,441Litton Loan Servicing LP 46,867 39,384 36,828 10,239 1,935 8,904Nationstar Mortgage LLC 29,164 28,994 44,758 20,778 3,477 19,441Ocwen Financial Corp. Inc. 48,855 43,324 40,316 29,040 6,327 24,467OneWest Bank 40,532 64,960 48,513 23,764 4,193 22,034PNC Mortgage6 15,460 23,691 18,978 5,011 975 4,623Saxon Mortgage Services, Inc. 24,423 42,239 37,323 13,811 1,846 12,650Select Portfolio Servicing 18,927 65,391 40,057 19,510 1,717 17,337US Bank NA 14,959 15,527 14,736 9,204 2,667 8,374Wells Fargo Bank, NA7 166,441 291,772 213,241 76,408 18,526 70,135Other SPA servicers8 24,943 31,242 30,453 18,661 3,684 17,001Other GSE Servicers9 190,517 NA 114,825 57,121 20,068 52,600

Total 1,420,048 1,711,002 1,466,448 579,650 152,289 521,630

1 Estimated eligible 60+ day delinquent borrowers as reported by 

servicers as of November 30, 2010, include those in conventional loans: 

 in foreclosure and bankruptcy. with a current unpaid principal balance less than $729,750 on a 

one-unit property, $934,200 on a two-unit property, $1,129,250 on a three-unit property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination. originated prior to January 1, 2009.

Estimated eligible 60+ day delinquent borrowers excludes: 

 Those in FHA and VA loans. Those in loans that are current or less than 60 days delinquent, 

which may be eligible for HAMP if a borrower is in imminent default.

 Those borrowers with debt-to-income ratios less than 31% or a 

negative NPV test,

 Owners of vacant properties or properties otherwise excluded.Exclusions for DTI and NPV are estimated using market analytics.

2 As reported in the weekly servicer survey of large SPA servicers 

through December 30, 2010. 3 As reported into the HAMP system of record by servicers. Excludes FHA-HAMP modifications. Subject to adjustment based on servicer reconciliation of historic loan files. Totals reflect impact of servicing transfers.

4 Bank of America, NA includes Bank of America, NA, BAC Home 

Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation.

5 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.6 Formerly National City Bank.7 Wells Fargo Bank, NA includes all loans previously reported under 

Wachovia Mortgage, FSB. 

8 Other SPA servicers are entities with less than 5,000 estimated 

eligible 60+ day delinquent borrowers as of November 30, 2010, that have signed participation agreements with Treasury and Fannie Mae. A full list of participating servicers is in Appendix A. 9Includes servicers of loans owned or guaranteed by Fannie Mae and 

Freddie Mac. Includes GSE loans transferred from SPA servicers.

12,783

8,360

3,621 3,323 2,

0

5,000

10,00015,000

HAMP Modification Activity by Servicer 

1 As of December 31, 2010. Active trials initiated 

Note: Per program guidelines, effectiv

June 1, some servicers initiated trials u

1 As measured against trials eligible to convert – those 

Permanent modifications transferred among servicers 

39,800 a
Making Home Affordable Program

Servicer Performance Report Through December 2010

Disposition Path 

Homeowners in Canceled HAMP Trial Modifications

Survey Data Through November 2010 (8 Largest Service

Homeowners Whose HAMP Trial Modification Was Canceled Who Are in the Process of:

Servicer

Action

Pending2

Action Not

Allowed –

Bankruptcy

in Process

Borrower

Current

Alternative

Modification

Payment

Plan3 Loan Payoff

Short Sale/

Deed in

Lieu

Foreclosure

Starts

Foreclosure

Completions

American HomeMortgage Servicing Inc. 356 28 212 1,363 20 33 125 285 25 

Bank of America, NA4 53,218 4,492 19,219 72,600 1,890 2,454 19,667 21,880 3,776 

CitiMortgage Inc. 19,529 4,057 6,439 33,159 1,250 1,524 2,033 10,839 2,499 GMAC Mortgage, LLC 1,655 341 1,067 5,815 189 286 638 1,716 930 

JP Morgan Chase Bank

NA5 10,926 815 2,965 61,491 315 2,913 4,912 22,047 7,613 

Litton Loan Servicing LP 3,384 688 1,899 13,579 334 130 1,165 2,410 710 

OneWest Bank 1,316 799 492 10,696 278 19 770 3,686 2,299 

Wells Fargo Bank NA6 3,705 803 13,420 61,854 975 5,296 4,294 18,959 9,089 

TOTAL(These 8 Servicers)

94,089

16.4%

12,023

2.1%

45,713

8.0%

260,557

45.5%

5,251

0.9%

12,655

2.2%

33,604

5.9%

81,822

14.3%

26,941

4.7%

Note: Data is as reported by servicers for actions completed through November 30, 2010. 1 As defined by cap amount.2 Trial loans that have been canceled, but no further action has yet been taken. 3 An arrangement with the borrower and servicer that does not involve a formal loan modification. 4 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation.5 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.6 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios.
Making Home Affordable Program

Servicer Performance Report Through December 2010

Disposition Path 

Homeowners Not Accepted for HAMP Trial Modificatio

Survey Data Through November 2010 (8 Largest Service

Homeowners Not Accepted for a HAMP Trial Modification Who Are in the Process of:

Servicer

Action

Pending2

Action Not

Allowed –

Bankruptcy

in Process

Borrower

Current

Alternative

Modification

Payment

Plan3 Loan Payoff

Short Sale/

Deed in

Lieu

Foreclosure

Starts

Foreclosure

Completions

American HomeMortgage Servicing Inc. 1,641 552 5,015 20,972 571 149 944 3,835 429 

Bank of America, NA4 18,192 3,435 5,234 18,031 1,251 1,395 18,572 35,872 12,549 

CitiMortgage Inc. 30,758 7,280 22,933 34,369 6,365 10,199 3,370 8,864 4,527 

GMAC Mortgage, LLC 25,045 5,263 29,803 35,427 3,126 1,922 4,928 20,739 8,388 

JP Morgan Chase Bank

NA5 58,015 3,669 90,566 101,136 928 25,586 9,892 35,676 8,994 Litton Loan Servicing LP 9,772 3,817 7,835 13,478 1,057 492 4,319 9,982 3,232 

OneWest Bank 5,772 2,408 18,856 7,064 1,381 538 1,999 11,086 4,025 

Wells Fargo Bank NA6 16,317 3,939 47,818 55,141 1,411 6,957 10,550 18,914 11,340 

TOTAL(These 8 Servicers)

165,512

16.1%

30,363

3.0%

228,060

22.2%

285,618

27.8%

16,090

1.6%

47,238

4.6%

54,574

5.3%

144,968

14.1%

53,484

5.2%

Note: Data is as reported by servicers for actions completed through November 30, 2010. 1 As defined by cap amount.2 Homeowners who were not approved for a HAMP trial modification, but no further action has yet been taken. 3 An arrangement with the borrower and servicer that does not involve a formal loan modification. 4 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation.5 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation.6 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.Note: Excludes loans removed from servicing portfolios. 
Making Home Affordable Program

Servicer Performance Report Through December 2010

Homeowner Outreach Events Hosted Nationally by Treasury and Partners (cumulative) 49Homeowners Attending Treasury-Sponsored Events (cumulative) 49,506Servicer Solicitation of Borrowers (cumulative)1 6,837,428

Page views on MakingHomeAffordable.gov

(December 2010) 2,070,354Page views on MakingHomeAffordable.gov (cumulative) 106,510,859Percentage to Goal of 3-4 Million Modification Offers 43-57%

1 Source: survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from borrowers 60+ days delinquent, regardless of eligibility for a HAMP modification. 2 In 2009, Treasury set a goal of offering help to 3-4 million borrowers through the end of 2012.

Total Number of Calls Taken at 1-8HOPE 

Borrowers Receiving Free Housing Counseling Assistance Through the Homeowner’s HOPETM Hotline

Selected Homeowner Outreach Measures Call Cen

Source: Homeowner’s HOPETM Hotline.
Making Home Affordable Program

Servicer Performance Report Through December 2010

Program to date, there have been Hotline regarding a specific SPA sBelow shows specific complaint ra

3%4%5%6%7%8%9%

10%

OneWest JP Morgan

Chase NA

Bank of

America N

% of Calls for Specific

Servicer

Complaints

(PTD): 186 11,520 18,950 

Source: Homeowner’s HOPETM Hotline.

Note: Complaint rate is the share of a specific servicer’s 

complaints.)

Homeowner Experience (8 Largest Servicers)*

Average Speed to Answer Homeowner Calls (November)

0

102030405060

OneWest Bank of

America NA

GMAC Litton Wells Fargo CitiMortgage Am. Home

Servicing

JP Morgan

Chase NA

Seconds

Average of Calls to 

Homeowner’s HOPETM Hotline 

for November: 0.5 Seconds

Call Abandon Rate (November)

0%1%2%3%4%5%

Bank of

America

OneWest GMAC Litton JP Morgan

Chase NA

Wells Fargo Am. Home

Servicing

CitiMortgage

Homeowner’s HOPETM Hotline 

Average for November: 1.1%

Source: Survey data through November 30, 2010, from servicers on call volume to loss mitigation lines.

Source: Survey data through November 30, 2010, from servicers on call volume to loss mitigation lines.

Servicer Time to Resolve (Program to Date, Throu

0

1020304050

Bank of

America NA

JP Morgan

Chase NA

OneWest 

Resolved: 3,232 2,206 532 Cases (PTD)

Calendar Days

Source: HAMP Solutions Center. Target of 25 calen

*As defined by cap amount. processing by HAMP Solutions Center.

Servicer Complaint Rate to H

(Program to Date, Through D

Calls to Servicer:
Making Home Affordable Program

Servicer Performance Report Through December 2010

Note: Includes active trial and permanemodifications from the official HAMP syrecord.

Source: 3rd Quarter 2010 National Delinquency Survey, Mortgage Bankers Association.

State

Active

Trials

Permanent 

Modifications Total

% of 

Total State

Active

Trials

Permanent 

Modifications Total

% of 

Total 

AK 69 218 287 0.0% MT 193 556 749 0.1%

AL 1,009 2,992 4,001 0.6% NC 2,734 9,709 12,443 1.8%

AR 355 1,171 1,526 0.2% ND 24 89 113 0.0%

AZ 6,222 25,725 31,947 4.7% NE 214 695 909 0.1%CA 34,392 123,629 158,021 23.4% NH 703 2,450 3,153 0.5%

CO 1,876 7,369 9,245 1.4% NJ 4,961 16,821 21,782 3.2%

CT 1,875 6,623 8,498 1.3% NM 527 1,650 2,177 0.3%

DC 262 866 1,128 0.2% NV 3,931 13,720 17,651 2.6%

DE 458 1,625 2,083 0.3% NY 7,388 23,047 30,435 4.5%

FL 19,043 61,689 80,732 12.0% OH 3,474 11,743 15,217 2.3%

GA 5,663 18,900 24,563 3.6% OK 411 1,192 1,603 0.2%HI 630 1,954 2,584 0.4% OR 1,668 5,666 7,334 1.1%IA 403 1,324 1,727 0.3% PA 3,358 10,841 14,199 2.1%

ID 650 1,974 2,624 0.4% RI 758 2,722 3,480 0.5%

IL 8,166 28,080 36,246 5.4% SC 1,456 4,993 6,449 1.0%IN 1,587 5,123 6,710 1.0% SD 67 201 268 0.0%KS 379 1,215 1,594 0.2% TN 1,697 5,343 7,040 1.0%

KY 563 1,997 2,560 0.4% TX 4,579 13,178 17,757 2.6%

LA 1,019 2,683 3,702 0.5% UT 1,435 4,869 6,304 0.9%

MA 3,742 13,095 16,837 2.5% VA 3,502 12,926 16,428 2.4%

MD 4,759 16,943 21,702 3.2% VT 122 432 554 0.1%

ME 478 1,430 1,908 0.3% WA 3,023 10,052 13,075 1.9%

MI 4,834 17,647 22,481 3.3% WI 1,587 5,162 6,749 1.0%

MN 2,393 9,601 11,994 1.8% WV 224 792 1,016 0.2%MO 1,603 5,619 7,222 1.1% WY 72 267 339 0.1%

MS 622 1,989 2,611 0.4% Other* 1,129 1,033 2,162 0.3%

* Includes Guam, Puerto Rico and the U.S. Virgin Islands.

60+ 

HAMP Activity by State Modific

Mortgage D
Making Home Affordable Program

Servicer Performance Report Through December 2010

Servicer 

Bank of America, NA1 

Wells Fargo Bank, NA 2 JP Morgan Chase NA3 CitiMortgage, Inc. 

GMAC Mortgage, LLC 

Ocwen Financial Corporation, InOneWest Bank 

American Home Mortgage Servicing Inc 

Nationstar Mortgage LLC Select Portfolio Servicing Aurora Loan Services, LLC Saxon Mortgage Services Inc. 

US Bank NA Litton Loan Servicing LP PNC Mortgage4 

Remainder of HAMP Servicers 

Total 

1 Bank of America, NA includes Bank of America

Wilshire Credit Corporation. 2 Wells Fargo Bank, NA includes all loans previo

3 J.P. Morgan Chase Bank, NA includes EMC Mo4 Formerly National City Bank.Note: Figures reflect active trials and perm

Metropolitan Statistical Area

Active

Trials

Permanent

Modifications

Total 

HAMP 

Activity

% of All 

HAMP 

Activity

Los Angeles-Long Beach-Santa Ana, CA 10,067 35,514 45,581 6.8%New York-Northern New JerseyLong Island, NY-NJ-PA 9,559 31,567 41,126 6.1%

Riverside-San Bernardino-Ontario, CA 7,105 28,068 35,173 5.2%

Chicago-Joliet-Naperville, IL-IN-WI 7,891 27,121 35,012 5.2%

Miami-Fort Lauderdale-Pompano Beach, FL 7,811 24,105 31,916 4.7%

Phoenix-Mesa-Glendale, AZ 5,001 21,292 26,293 3.9%

Washington-Arlington-Alexandria, DC-VA-MD-WV 4,822 18,240 23,062 3.4%

Atlanta-Sandy Springs-Marietta, GA 4,512 15,316 19,828 2.9%Las Vegas-Paradise, NV 3,254 11,258 14,512 2.2%

Detroit-Warren-Livonia, MI 2,947 10,673 13,620 2.0%

Orlando-Kissimmee-Sanford, FL 2,978 10,028 13,006 1.9%

San Francisco-Oakland-Fremont,CA 2,932 9,252 12,184 1.8%

Boston-Cambridge-Quincy, MA-NH 2,642 9,372 12,014 1.8%

Sacramento-Arden-ArcadeRoseville, CA 2,416 8,948 11,364 1.7%

San Diego-Carlsbad-San Marcos, CA 2,409 8,773 11,182 1.7%

A complete list of HAMP activity for all MSAs is available athttp://www.treasury.gov/initiatives/financial-stability/results/MHAReports/Documents/MSA%20Data%20Dec%202010.pdf

15 Metropolitan Areas With Highest HAMP Activity Modifications by In
Making Home Affordable Program

Servicer Performance Report Through December 2010

Servicers participating in the HAMP First‐Lien Modification Program may also offer additional homeowner inc

Foreclosure Alternatives (HAFA), at least three months’ forbearance for unemployed borrowers, and Principa

AgFirst Farm Credit Bank

Allstate Mortgage Loans

& Investments,

Inc.American Eagle Federal Credit Union

American Finance House LARIBA

American Home Mortgage Servicing, Inc

AMS Servicing, LLCAurora Loan Services, LLC

Bank of America, N.A.1

Bank United

Bay Federal Credit Union

Bayview Loan Servicing, LLC

Bramble Savings Bank

Carrington Mortgage Services, LLC

CCO MortgageCentral Florida Educators Federal Credit

UnionCentrue BankCitiMortgage, Inc.

Citizens 1st National Bank

Citizens Community BankCitizens First Wholesale MortgageCompanyCommunity Bank

& Trust Company

Community Credit Union of Florida

CUC Mortgage Corporation

DuPage Credit Union

Eaton National Bank

& Trust Co

Farmers State BankFay Servicing, LLC

Fidelity Homestead Savings Bank

First BankFirst Financial Bank, N.A.

First Keystone BankFirst National Bank of Grant Park

First Safety Bank

Franklin Credit Management Corporation

Franklin SavingsFresno County Federal Credit UnionGFA Federal Credit Union

Glass City Federal Credit Union

GMAC Mortgage, LLCGolden Plains Credit Union

Grafton Suburban Credit Union

Great Lakes Credit UnionGreater Nevada Mortgage Services

Green Tree Servicing LLCHartford Savings Bank

Hillsdale County National Bank

HomEq ServicingHomeStar Bank

& Financial Services

Horicon Bank

Horizon Bank, NAIberiabankIBM Southeast Employees' Federal Credit

UnionIC Federal Credit Union

Idaho Housing and Finance Association

iServe Residential Lending LLCiServe Servicing Inc.J.P.Morgan Chase Bank, NA2

Lake City Bank

Lake National BankLiberty Bank and Trust Co.Litton Loan Servicing

Los Alamos National Bank

Magna BankMainstreet Credit UnionMarix Servicing, LLCMetropolitan National Bank

Midland Mortgage Company

Midwest Bank

& Trust Co.

Midwest Community Bank

Mission Federal Credit Union

MorEquity, Inc.

Mortgage Center, LLC

Mortgage Clearing Corporation

Nationstar Mortgage LLCNavy Federal Credit UnionOakland Municipal Credit UnionOcwen Financial Corporation, Inc.

OneWest BankORNL Federal Credit Union

Park View Federal Savings BankPathfinder BankPennyMac Loan Services, LLC

PNC Bank, National AssociationPNC Mortgage3

Purdue Employees Federal Credit Unio

QLending, Inc.Quantum Servicing CorporationResidential Credit SolutionsRG Mortgage Corporation

1 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing 

LP, Home Loan Services and Wilshire Credit Corporation. 2 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation. 

3 Formerly National City Bank4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia 

Mortgage, FSB. 

Appendix A1: Non-GSE Participants in HAMP
Making Home Affordable Program

Servicer Performance Report Through December 2010

Second‐Lien Modification Program (2MP)Bank of America, NA1Bayview Loan Servicing, LLCCitiMortgage, Inc.

Community Credit Union of Florida

GMAC Mortgage, LLC

Green Tree Servicing LLC

iServe Residential Lending, LLCiServe Servicing, Inc.J.P.Morgan Chase Bank, NA2

Nationstar Mortgage LLCOneWest BankPennyMac Loan Services, LLCPNC Bank, National AssociationPNC Mortgage 3Residential Credit SolutionsServis One Inc., dba BSI Financial Services, Inc.

Wells Fargo Bank, NA 4

FHA First‐Lien Program (Treasury FHA‐HAMP)Amarillo National BankAmerican Financial Resources Inc.

Aurora Financial Group, Inc.Aurora Loan Services, LLC

Banco Popular de Puerto RicoBank of America, NA1

Capital International Financial, Inc.CitiMortgage, Inc.

CU Mortgage Services, Inc.

First Federal Bank of FloridaFirst Mortgage Corporation

Franklin SavingsGateway Mortgage Group, LLC

GMAC Mortgage, LLC.Green Tree Servicing LLCGuaranty Bank

iServe Residential Lending, LLC

iServe Servicing, Inc.James B. Nutter

& Company

J.P.Morgan Chase Bank,NA2

M&T Bank

Marix Servicing, LLCMarsh Associates, Inc.

Midland Mortgage Company

Nationstar Mortgage LLCOcwen Financial Corporation, Inc.PennyMac Loan Services, LLCPNC Mortgage 3

RBC Bank (USA)Residential Credit SolutionsSaxon Mortgage Services, Inc.

Schmidt Mortgage Company

Select Portfolio ServicingServis One Inc., dba BSI Financial Services, Inc.Spirit of Alaska Federal Credit UnionStockman Bank of Montana

Wells Fargo Bank, NA 4

Weststar Mortgage, Inc.

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1 Bank of America, NA includes Bank of America, NA, BAC Home Loans Servicing LP, Home 

Loan Services and Wilshire Credit Corporation. 2 J.P. Morgan Chase Bank, NA includes EMC Mortgage Corporation. 

3 Formerly National City Bank.4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage FSB. Appendix A2: Participants in Additional Making Home Affordable Programs
Making Home Affordable Program

Servicer Performance Report Through December 2010

Note: Areas of compliance emphasis and servicer‐specific

compliance data will be updated quarterly.

Description of Compliance ActivitiesFreddie Mac, serving as Compliance Agent for

Treasury’s Home Affordable ModificationProgram (HAMP), has created a separate

division known as Making Home Affordable ‐

Compliance (MHA‐C). Using a risk‐based

approach, MHA‐C conducts a number of

different types of compliance activities toassess servicer compliance with HAMPguidelines for those servicers that have signeda servicer participation agreement with

Treasury and for those loans for which

Treasury pays incentives (non‐GSE loans), as

described below.On Site Reviews: Implementation

– Reviews

to assess the servicer’s overall execution of the

HAMP program. Areas covered include, among

other things, solicitation, eligibility,

underwriting, document management,

payment processing, reporting, and

governance. MHA‐C performs reviews of larger

servicers on not less than a semi‐annual

schedule and reviews smaller servicers on at

least an annual schedule.

On Site Reviews: Readiness

& Governance

–

Reviews to assess the servicer’s preparedness

for complying with new/future HAMP

requirements or to research a trend or

potential implementation risk. MHA‐C

performs such reviews as needed, determined

by frequency of new program additions.

NPV Reviews

– Reviews to assess the

servicer’s adherence to the HAMP NPVguidelines. For those servicers that haveelected to recode the NPV model into their

own systems (recoders), MHA‐C assesses

whether the servicer’s recoded NPV model is

accurately calculating NPV and whether theservicer’s model usage is consistent with

HAMP guidelines. Recoders are subject tooff‐site testing at least quarterly and to on‐site

reviews at least semi‐annually. For servicers

using the Treasury NPV Web Portal, MHA‐C

reviews data submissions to the Portal on a

monthly basis.Loan File Reviews

– Reviews of samples of the

servicer’s non‐performing loan portfolioprimarily to assess whether required steps inthe modification process have beendocumented in the loan files and whether loan

modification decisions were appropriate. This

includes reviews of loans that have

successfully converted to a permanent

modification, to ensure they meet the HAMP

guidelines. It also includes reviews of loans

that have not been offered HAMP

modifications, to ensure that their exclusion

was appropriate (“Second Look” reviews).

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Appendix B1: Description of Compliance Activities
Making Home Affordable Program

Servicer Performance Report Through December 2010

In the coming months MHA‐C will focus on the

following areas of emphasis, to ensure ongoing

compliance.CancellationsServicers are required to comply with HAMPguidance when canceling loans in HAMP trials.The Second Look review process conducted by

MHA‐C will continue to include an evaluation of

servicers’ cancellation activities, especially those

around servicers’ timely and appropriate

decisioning and borrower communications.

MHA‐C will conduct targeted reviews of the

cancellations of aged trials over the course of

the next several months. MHA‐C will evaluate

whether servicers are making appropriatecancellation decisions, with a specific focus on

those loans where the cancellation reason

indicates that the borrower had not made

timely payments. MHA‐C expects servicers to

provide documentation supporting cancellation

decisions and evidence that borrower

notifications are timely and include all necessary

information.Pre‐Foreclosure Certification

Due to recent concerns around foreclosures andthe issuance of new HAMP guidance effective in

June, MHA‐C will specifically focus on pre‐

foreclosure activities and certification

requirements. Servicers may not refer any loan

to foreclosure or conduct a scheduled

foreclosure sale without first satisfying the

"reasonable effort" solicitation standard and

borrower communication requirementsdescribed in HAMP guidelines. In addition,

within seven business days of a scheduled

foreclosure sale, servicers must provide theforeclosure attorney or trustee with a writtencertification that the servicer has satisfied the

requirements to solicit and evaluate eligible

borrowers as defined by HAMP guidelines, and

that all other available loss mitigation

alternatives have been exhausted and a non‐

foreclosure outcome could not be reached.

These reviews will include:•Processes for satisfying the "reasonable effort"

standard and for ensuring that consideration of

HAMP and borrower notifications are executed

and appropriately documented; and

•Processes for completing consideration of

HAMP and other foreclosure alternatives, as

appropriate, prior to any foreclosure referral orforeclosure sale; and

•Processes for providing foreclosure attorneys

or trustees with accurate and timely

certifications prior to a scheduled foreclosure

sale.

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Appendix B2: Areas of Compliance Emphasis