HAMP Application Activity by Servicer 1

As of March 2015

Servicer Name # Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

# Requests 

Received 2 

# Requests 

Processed 3

# Requests 

Approved 4

# Requests 

Denied 5

Bank of America, NA 7,364 6,896 456 6,440 1,450,938 1,418,652 582,859 835,793

BankUnited 34 17 14 3 10,011 9,711 4,820 4,891

Bayview Loan Servicing, LLC 2,766 1,711 387 1,324 55,572 51,887 15,711 36,176

Carrington Mortgage Services, LLC 633 869 134 735 88,659 88,104 25,440 62,664

CCO Mortgage, a division of RBS Citizens NA 432 416 22 394 33,492 32,973 6,418 26,555

CitiMortgage Inc 4,449 1,745 231 1,514 603,387 578,234 191,653 386,581

Green Tree Servicing LLC 1,154 801 274 527 106,586 104,432 41,153 63,279

JPMorgan Chase Bank, NA 5,576 5,756 678 5,078 1,775,465 1,756,826 448,829 1,307,997

Nationstar Mortgage LLC 8,892 9,614 1,980 7,634 504,574 494,615 104,865 389,750

Navy Federal Credit Union 168 183 12 171 12,771 12,550 2,282 10,268

Ocwen Loan Servicing, LLC 13,073 13,147 3,987 9,160 1,469,117 1,414,593 443,717 970,876

OneWest Bank 201 194 36 158 386,064 385,726 103,166 282,560

ORNL Federal Credit Union 7 7 1 6 654 654 54 600

PennyMac Loan Services, LLC 224 186 53 133 21,901 21,583 6,036 15,547

PNC Bank, National Association 15 19 - 19 1,193 1,142 59 1,083

PNC Mortgage6 487 474 64 410 45,377 45,313 28,321 16,992

Residential Credit Solutions, Inc. 564 590 21 569 36,789 36,563 4,762 31,801

Select Portfolio Servicing, Inc. 5,986 5,328 1,905 3,423 214,529 198,750 111,699 87,051

Specialized Loan Servicing LLC 3,016 1,323 266 1,057 77,219 73,541 13,356 60,185

U.S. Bank National Association 1,186 1,301 148 1,153 141,661 140,646 45,483 95,163

Wells Fargo Bank, NA 9,312 6,659 1,180 5,479 1,495,911 1,470,143 434,667 1,035,476

Other Servicers7 - - - - 170,842 170,842 106,111 64,731

TOTAL 65,539 57,236 11,849 45,387 8,702,712 8,507,480 2,721,461 5,786,019

Activity in March 2015 Program-to-Date

1 This report is sourced from the Monthly Servicer Survey of select servicers participating in MHA under a Servicer Participation Agreement. All data present in this report reflects what is provided by servicers participating in the survey and is not 

separately validated by Treasury. Servicers regularly perform evaluation and refinement of reporting, which can lead to updating of Program-to-Date results. 

In 2013, the Bureau of Consumer Financial Protection (CFPB) issued new mortgage servicing rules under the Real Estate Settlement Procedures Act (Regulation X). These rules, which became effective on January 10, 2014, may impact servicer 

processes for evaluation of requests for assistance under MHA. As a result, servicers’ reporting of Requests Received, Requests Processed, and Requests Denied (defined below) may include all mortgage modification requests. Previously, servicer 

reporting for these categories included only requests that met basic HAMP eligibility criteria. Due to the ongoing implementation of the mortgage servicing rules and refinement of reporting, some servicers have updated Program-to-Date results 

to better reflect HAMP Application Activity. 

From time to time, a servicer's current month's cumulative results may not equal the sum of that servicer's prior month's cumulative results and current month's activity; this may be due to servicing transfers or servicer corrections to prior 

reporting. Note that Requests Processed, Requests Approved, and Requests Denied in any given month may be related to Requests Received in prior months. 

2 "Requests Received" is the total number of mortgage modification requests received, as reported by servicers. Cumulative Requests Received include all mortgage modification requests received since implementation of Supplemental Directive 

10-02, effective June 1, 2010, and any requests that were approved for a trial modification prior to implementation of such guidance. As noted in Footnote 1 above, some servicers may include all mortgage modification requests received, 

whereas they previously included only requests that met basic HAMP eligibility criteria.

3 "Requests Processed" is the sum of Requests Approved and Requests Denied, defined below. 

4 "Requests Approved" is the total number of mortgage modification requests approved for a trial modification under HAMP and trial offers sent to the borrowers, as reported by servicers. Note that all Requests Approved do not become Active 

Trials because some borrowers do not accept the trial or fail to make the first trial payment. 

5 "Requests Denied" is the total number of mortgage modification requests not approved for a trial modification under HAMP and the decision communicated to the borrower by the servicer in accordance with program guidance, as reported by 

servicers. Cumulative Requests Denied include all mortgage modification requests denied and communicated to the borrower by the servicer since implementation of Supplemental Directive 10-02, effective June 1, 2010; servicers do not report 

Requests Denied prior to then as relevant data is incomplete. Figures include HAMP mortgage modification requests denied due to insufficient documentation, failure to meet basic eligibility criteria, and/or other reasons.

6 Formerly National City Bank.

7 Includes servicers that are no longer actively participating in the survey process or those whose Servicer Participation Agreement has been terminated. These servicers no longer submit a survey, and their results only reflect previous periods 

when the survey questions were not as extensive as current surveys (e.g. #Requests Denied was not a component of earlier surveys).