Making Home Affordable

Program Performance Report Through December 2011

SERVICER RESULTS:

First Lien Modification Activity by

Servicer

First Lien, PRA, 2MP, and HAFA

Activity by Servicer

Outreach to 60+ Delinquent Homeowners

Average Delinquency at Trial Start

Trial Length

Conversion Rate

Homeowner Experience

Disposition of Homeowners Not in 

HAMP

 

20-21

Report Highlights

Over 930,000 Homeowners Granted Permanent Modifications

• Program to date, homeowners in permanent modifications have saved an 

estimated $10.5 billion in monthly mortgage payments. Homeowners in active first 

lien permanent modifications are currently saving a median of $531 per month –

more than one-third of the median before-modification payment.

• 84 percent of eligible homeowners entering a HAMP trial modification since June 

1, 2010 have received a permanent modification, with an average trial period of 

3.5 months.

• After six months in the program, more than 94% of homeowners remain in 

permanent modifications, with just 9.9% of homeowners 60+ days delinquent.

• HAMP modifications continue to exhibit lower re-default rates than industry 

modifications as reported by the Office of the Comptroller of the Currency.

• This month, additional detail on servicer outreach to 60+ day delinquent 

homeowners is available, including the average days delinquent at trial start. Early 

intervention in the delinquency process increases the likelihood the modification 

will perform.

Treasury Announces HAMP Extension and Expansion

• On January 27, 2012, Treasury announced important enhancements to HAMP to 

help prevent avoidable foreclosures and strengthen hard-hit communities. These 

enhancements extend the program end-date to December 31, 2013 and expand 

eligibility to include borrowers whose debt-to-income ratio is below 31 percent, 

properties occupied by a tenant and vacant properties that the borrower intends 

to rent.

• In addition, to encourage investors to consider or expand the use of principal 

reduction, Treasury announced it will triple financial incentives for investors who 

agree to reduce principal for eligible underwater borrowers.

• Treasury expects that homeowners may be evaluated under the new program 

guidelines beginning in May for trials starting June 1, 2012. Thus, this month’s 

report pertains only to current HAMP program requirements.

Inside:

SUMMARY RESULTS:

First Lien Modification Activity

Performance of Permanent Modifications

First Lien Modification Characteristics/ 

Modifications by Investor Type

Home Affordable Foreclosure Alternatives 

(HAFA)

Activity for PRA, Treasury FHA-HAMP, 2MP 

and UP

HAMP Activity by State

HAMP Activity by MSA/

Homeowner Outreach

Aged Trials

APPENDICES:

Participants in MHA Programs

 

2

3-4

5

6

7

8

9

10

 

11

12

13

14

15

16

17

18-19
Making Home Affordable: Summary Results

Program Performance Report Through December 2011

HAMP Activity: First Lien Modifications

Total

HAMP Eligibility 

(As of Nov. 30, 2011)

Eligible Delinquent Loans1 2,553,947

Eligible Delinquent Borrowers2 891,435

Trial

Modifications

Trial Plan Offers Extended (Cumulative)3 2,011,288

All Trials Started 1,774,595

Trials Reported Since November 2011 Report4 20,079

Trial Modifications Canceled (Cumulative)5 761,961

Active Trials 79,307

Permanent 

Modifications

All Permanent Modifications Started 933,327

Permanent Modifications Reported Since 

November 2011 Report 23,374

Permanent Modifications Canceled 

(Cumulative)6 170,488

Active Permanent Modifications 762,839

1 Estimated eligible 60+ day delinquent loans as reported by servicers as of November 30, 2011, include conventional 

loans: 

 in foreclosure and bankruptcy.

 with a current unpaid principal balance less than $729,750 on a one-unit property, $934,200 on a two-unit 

property, $1,129,250 on a three-unit property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination.

 originated on or before January 1, 2009.

Estimated eligible 60+ day delinquent loans exclude: 

 FHA and VA loans.

 loans that are current or less than 60 days delinquent, which may be eligible for HAMP if a borrower is in imminent 

default. 2 The estimated eligible 60+ day delinquent borrowers are those in HAMP-eligible loans, minus estimated exclusions of 

loans on vacant properties, loans with borrower debt-to-income ratio below 31%, loans that fail the NPV test, 

properties no longer owner-occupied, unemployed borrowers, manufactured housing loans with title/chattel issues 

that exclude them from HAMP, loans where the investor pooling and servicing agreements preclude modification, 

and trial and permanent modifications disqualified from HAMP. Exclusions for DTI and NPV results are estimated 

using market analytics. 3 As reported in the monthly servicer survey of large SPA servicers through December 31, 2011. 4 Servicers may enter new trial modifications into the HAMP system of record at anytime. 5 717,390 had trial start dates prior to June 1, 2010 when Treasury implemented a verified income requirement.

6A permanent modification is canceled when the borrower has missed three consecutive monthly payments. Includes 

2,908 loans paid off.

HAMP is designed to lower monthly mortgage payments to help struggling 

homeowners stay in their homes and prevent avoidable foreclosure. 

Note: Unless specified, exhibits in this report refer to HAMP first lien modification activity. 

2

HAMP Trials Started

1,511

1,545

1,580

1,613

1,640

1,665

1,688

1,709

1,729

1,745

1,760 1,775

0

50

100

1,350

1,400

1,450

1,500

1,550

1,600

1,650

1,700

1,750

1,800

Jan 2011 Feb Mar Apr May June July Aug Sep Oct Nov Dec

New Trials Started (000s)

All Trials Started (000s)

Cumulative Trial Starts (Left Axis)

Monthly Trial Starts (Right Axis)

Source: HAMP system of record. Servicers may enter new trial modifications into the HAMP system of 

record at any time. For example, 20,079 trials have entered the HAMP system of record since the prior 

report; 14,230 were trials with a first payment recorded in December 2011. 

Permanent Modifications Started (Cumulative)

608

634

670

699

731

763

791

817

857

883

910

933

400

500

600

700

800

900

1,000

Jan 2011 Feb Mar Apr May June July Aug Sep Oct Nov Dec

All Permanent Modifications Started (000s)

Source: HAMP system of record. 
Making Home Affordable: Summary Results

Program Performance Report Through December 2011

Performance of Permanent Modifications (As of November 30, 2011)

• For permanent loans aged at least 3 months as of November 30, 2011, as reported by servicers through December 16, 2011.

• The table stratifies the data by the quarter in which the permanent modification became effective and provides two separate performance metrics: 

• 60+ days delinquent: All loans that have missed two or more consecutive monthly payments, including 90+ days delinquent loans.

• 90+ days delinquent: All loans that have missed three or more consecutive monthly payments.

• Loan payment status is not reported by servicers after program disqualification (90+ days delinquent). Therefore, 90+ days delinquent loans are included in each of the 60+ days delinquent and 90+ days 

delinquent metrics for all future reporting periods, even though some loans may have cured or paid off following program disqualification.

• This table reflects a total of 126,727 disqualified loans that have aged 3, 6, 12 or 18 months through the November activity period as reported by servicers through December 16, 2011. 

• Servicers are required to report monthly payment information on HAMP modifications in the form of an Official Monthly Report (OMR). Servicers did not submit 12,176 OMRs, or 1.6% of total required 

OMR’s for payments due November 1, 2011. If a servicer does not report an OMR for a loan in a given month, the performance of that loan is not included in the table for that month. This table reflects 

improved servicer OMR reporting as the modification ages, causing the total loan count for each quarter in months 6 and beyond to be higher than the count in month 3. Reported loan counts may shift 

from prior reports due to servicer data corrections. If one were to assume all unreported OMRs reflect either a current payment status or the maximum number of missed payments based on the most 

recently submitted OMR, the re-default rate for permanent modifications that have aged 18 months may range between 22.3%-23.0%.

• Once a loan is paid off, it is no longer reflected in future periods. 

• This table will be published quarterly. Beyond 6 months, performance is noted in 6-month increments.

This table shows the performance of permanent HAMP modifications at 3, 6, 12 and 18 months of age and includes modifications that 

have aged at least 3, 6, 12 or 18 months, as applicable. For example: 

Of loans that became permanent in the 4th quarter of 2010, 8.6% were 60+ days delinquent at 6 months’ seasoning.

3

Modification 

Became 

Permanent in: 

Delinquency: Months After Conversion to Permanent Modification 

3 6 12 18

# 

60+ 90+ 

# 

60+ 90+ 

# 

60+ 90+ 

#

60+ 90+

Days Days Days Days Days Days Days Days

Q3 2009 3,582 9.7% 3.4% 4,438 14.9% 9.8% 4,681 25.4% 20.7% 5,025 32.1% 28.8%

Q4 2009 44,322 5.3% 1.4% 48,150 9.6% 5.6% 52,145 19.8% 15.2% 55,687 25.0% 21.9%

Q1 2010 125,654 3.7% 0.9% 152,368 9.7% 5.3% 164,490 20.1% 15.8% 169,872 26.0% 22.4%

Q2 2010 150,472 5.0% 1.4% 160,195 11.8% 7.0% 177,407 19.3% 15.8% 174,763 27.6% 23.9%

Q3 2010 86,891 4.7% 1.4% 96,941 10.7% 6.6% 105,417 17.9% 14.1%

Q4 2010 58,515 4.3% 1.4% 63,009 8.6% 5.4% 65,647 18.0% 14.1%

Q1 2011 71,832 2.6% 0.8% 76,734 7.7% 4.5%

Q2 2011 80,851 3.4% 1.0% 90,038 8.9% 5.3%

Q3 2011 81,732 3.6% 1.1%

ALL 703,851 4.1% 1.2% 691,873 9.9% 5.8% 569,787 19.2% 15.3% 405,347 26.6% 23.0%
Making Home Affordable: Summary Results

Program Performance Report Through December 2011

Performance of Permanent Modifications by Homeowner Payment Reduction (As of November 30, 2011)

Note: For permanent loans aged at least 3 months as of November 30, 2011, as reported by servicers through December 16, 2011. See previous page for technical notes.

0%

10%

20%

30%

40%

3 6 12 18

60+ Day Delinquency Rate

Months After Conversion to Permanent Modification

60+ Day Delinquency Rate by Payment Reduction

Decreased by 20% or less

Decreased above 20% up to 

and including 30%

Decreased above 30% up to 

and including 40%

Decreased above 40% up to 

and including 50%

Decreased by more than 

50%

Program Average

This chart and the table that follows show the performance of permanent HAMP modifications at 3, 6, 12 and 18 months of age as related to homeowner payment 

reduction. For example: Of loans that featured a payment reduction between 40% and 50%, 7.7% were 60+ days delinquent at 6 months’ seasoning. 

4

Decrease From 

BeforeModification 

Principal + Interest 

Payment: 

Delinquency: Months After Conversion to Permanent Modification

3 6 12 18

# 60+ 

Days

90+ 

Days # 60+ Days

90+ 

Days # 60+ Days

90+ 

Days # 60+Days

90+

Days

≤20% Decrease 140,693 7.1% 2.2% 136,776 16.8% 10.4% 109,714 31.0% 25.4% 78,667 40.9% 36.4%

(20%-30%] Decrease 110,720 5.0% 1.5% 108,856 12.2% 7.3% 88,810 23.8% 19.1% 63,291 32.7% 28.6%

(30%-40%] Decrease 124,293 4.0% 1.1% 122,306 9.7% 5.7% 100,707 19.5% 15.4% 71,858 27.2% 23.4%

(40%-50%] Decrease 129,162 3.1% 0.8% 126,743 7.7% 4.4% 104,421 15.9% 12.4% 73,807 22.6% 19.1%

>50% Decrease 198,983 2.3% 0.6% 197,192 5.4% 2.9% 166,135 11.0% 8.4% 117,724 16.0% 13.3%

ALL 703,851 4.1% 1.2% 691,873 9.9% 5.8% 569,787 19.2% 15.3% 405,347 26.6% 23.0%
Making Home Affordable: Summary Results

Program Performance Report Through December 2011

• The primary hardship reasons for homeowners in active permanent 

modifications are:

• 65.9% experienced loss of income (curtailment of income or 

unemployment)

• 11.6% reported excessive obligation

• 3.3% reported an illness of the principal borrower

Homeowner Benefits and First Lien Modification Characteristics

Loan Characteristic

Before 

Modification After ModificationMedian Decrease

Front-End Debt-to-Income Ratio1 45.3% 31.0% -14.4 pct pts

Back-End Debt-to-Income Ratio2 77.2% 59.9% -14.7 pct pts

Median Monthly Housing Payment3 $1,431.08 $829.34 -$531.35

1 Ratio of housing expenses (principal, interest, taxes, insurance and homeowners association and/or condo fees) 

to monthly gross income. 

2 Ratio of total monthly debt payments (including mortgage principal and interest, taxes, insurance, homeowners 

association and/or condo fees, plus payments on installment debts, junior liens, alimony, car lease payments and 

investment property payments) to monthly gross income. Borrowers who have a back-end debt-to-income ratio of 

greater than 55% are required to seek housing counseling under program guidelines.

3 Principal and interest payment. 

Select Median Characteristics of Active Permanent Modifications

• Of trial modifications started, 79% of homeowners were at least 60 

days delinquent at trial start. The rest were up to 59 days delinquent or 

current and in imminent default. 

5

• Aggregate savings to homeowners who received HAMP first lien 

permanent modifications are estimated to total approximately 

$10.5 billion, program to date, compared with unmodified 

mortgage obligations.

• The median monthly savings for borrowers in active permanent 

first lien modifications is $531.35, or 37% of the median monthly 

payment before modification. 

• Active permanent modifications feature the following modification steps:

• 98.1% feature interest rate reductions

• 58.9% offer term extension

• 30.5% include principal forbearance

1 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and 

Wilshire Credit Corporation. 2 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation.

3 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

Note: Figures reflect active trials and active permanent modifications.

Modifications by Investor Type (Large Servicers)

Servicer GSE Private Portfolio

Total Active 

Modifications

American Home Mortgage 

Servicing Inc. 1,280 26,608 0 27,888

Bank of America, NA1 84,479 63,741 10,611 158,831

CitiMortgage, Inc. 32,136 5,662 17,197 54,995

GMAC Mortgage, LLC 25,009 5,892 11,675 42,576

JPMorgan Chase NA2 62,038 54,800 24,431 141,269

Ocwen Loan Servicing, LLC 3 6,880 35,929 122 42,931

OneWest Bank 14,983 15,425 2,632 33,040

Saxon Mortgage Services, Inc. 1,423 10,180 1,938 13,541

Select Portfolio Servicing 520 16,073 2,521 19,114

Wells Fargo Bank, NA 4 51,822 15,511 46,574 113,907

Other HAMP Servicers 155,629 23,192 15,233 194,054

Total 436,199 273,013 132,934 842,146
Making Home Affordable: Summary Results

Program Performance Report Through December 2011

12.5 14.9

18.6 22.0 25.3

28.9 32.0 35.2 38.1 40.5 42.4 43.4

0

10

20

30

40

50

Jan-11 Feb Mar Apr May June July Aug Sep Oct Nov Dec

All Agreements Started (000s)

6

Home Affordable Foreclosure Alternatives (HAFA)

Characteristics

The Home Affordable Foreclosure Alternatives Program (HAFA) offers incentives for homeowners looking to exit their homes through a short sale or deed-in-lieu of foreclosure. HAFA 

has established important homeowner protections and an industry standard for streamlined transactions.

HAFA Activity

• In HAFA transactions, homeowners:

• Follow a streamlined process for short sales and deeds-in-lieu transactions that requires 

no verification of income;

• Receive a waiver of deficiency once the transaction is completed that releases the 

homeowner from remaining mortgage debt;

• Receive at least $3,000 in relocation assistance at closing.

• In 21% of HAFA agreements started, the homeowner began a HAMP trial modification but later 

requested a HAFA agreement or was disqualified from HAMP.

All HAFA Agreements Started1 43,368

HAFA Agreements Active 8,626

HAFA Transactions Canceled 7,077

HAFA Transactions Completed 27,665

Completed Transactions – Short Sale 26,901

Completed Transactions – Deed-in-Lieu2 764

1 Servicer agreement with homeowner for terms of potential short sale, which lasts at least 120 days; or agreement 

for a deed-in-lieu transaction. A short sale requires a third-party purchaser and cooperation of junior lien holders and 

mortgage insurers to complete the transaction.

2 Servicers typically require that the borrower make a good faith effort to list and market the property before the 

servicer will agree to accept a deed-in-lieu.

Top Three States by HAFA Activity:

HAFA -

% of Transactions 

Completed

HAMP -

% of Active

Modifications

• California 43% 25%

• Florida 15% 12%

• Arizona 6% 4%

Includes agreements reported into HAMP system of record through the end of cycle for December 2011 data, 

though the effective date may occur in January 2012. For instance, 4,755 agreements have entered the HAMP 

system of record since the prior report; 11 were agreements with effective dates in January 2012.

See page 12 for detail of HAFA Activity by Servicer.

HAFA Activity by Investor Type

SPA servicers must consider all borrowers denied for HAMP for a short sale or deed-in-lieu of 

foreclosure through the HAFA program. However, individual investors can impose additional 

eligibility requirements. Both Fannie Mae and Freddie Mac issued investor-specific guidance 

surrounding HAFA policy. For example, Freddie Mac HAFA guidance excludes homeowners 

who have a current offer on the home.

Since the program was announced, Treasury has amended the HAFA guidance a number of 

times to expand the eligibility criteria. To date, neither GSE has formally adopted this expanded 

eligibility criteria for their respective HAFA programs.

Investor Type Agreements Started1 Transactions Completed 

GSE 2,605 1,604

Private 29,153 18,350

Portfolio 11,610 7,711

Total 43,368 27,665

HAFA Activity by State
Making Home Affordable: Summary Results

Program Performance Report Through December 2011

7

The Treasury MHA Unemployment Program (UP) provides a temporary forbearance to 

homeowners who are unemployed. Under Treasury guidelines, unemployed homeowners 

must be considered for a minimum of 12 months’ forbearance. 

All UP Forbearance Plans Started (through Nov. 2011) 17,547

UP Forbearance Plans With Some Payment Required 14,651

UP Forbearance Plans With No Payment Required 2,896

Unemployment Program (UP) Activity

Note: Data is as reported by servicers via survey for UP participation through Nov. 30, 2011. 

See Appendix A2 for servicer participants in additional Making Home Affordable programs. 

The Treasury FHA-HAMP Program provides assistance to eligible homeowners with 

FHA-insured mortgages.

All Treasury FHA-HAMP Trial Modifications Started 7,625

Treasury FHA-HAMP Permanent Modifications Started 4,828

Treasury FHA-HAMP Modification Activity

The Principal Reduction Alternative (PRA) requires servicers of non-GSE loans to evaluate 

the benefit of principal reduction for mortgages with a loan-to-value ratio of 115% or 

greater when evaluating a homeowner for a HAMP first lien modification. While servicers 

are required to evaluate homeowners for PRA, they are not required to reduce principal as 

part of the modification. 

All PRA Trial Modifications Started 63,203

PRA Trial Modifications Active 16,461

All PRA Permanent Modifications Started 42,753

PRA Permanent Modifications Active 40,374

Median Principal Amount Reduced for Active Permanent 

Modifications $67,196

Median Principal Amount Reduced for Active Permanent 

Modifications (%)1 31.3%

Principal Reduction Alternative (PRA) Activity

1 PRA amount as a percentage of before-modification UPB, excluding capitalization. 

The Second Lien Modification Program (2MP) provides assistance to homeowners in 

a first lien permanent modification who have an eligible second lien with a 

participating HAMP servicer. This assistance can result in a modification of the 

second lien and even full or partial extinguishment of the second lien. 2MP 

modifications and partial extinguishments require that the first lien HAMP 

modification be permanent and active and that the second lien have an unpaid 

balance of $5,000 or more and a monthly payment of at least $100.

All Second Lien Modifications Started (Cumulative)1 60,959

Second Lien Modifications Involving Full Lien 

Extinguishments 12,599

Second Lien Modifications Disqualified2 1,412

Active Second Lien Modifications 46,948

Second Lien Modification Program (2MP) Activity 

1 Includes second lien modifications reported into HAMP system of record through the end of cycle for 

December 2011 data, though the effective date may occur in January 2012. Number of modifications 

is net of cancellations, which are primarily due to servicer data corrections.

2 Includes 89 loans paid off. 

3 Second lien modifications follow a series of steps and may include capitalization, interest rate 

reduction, term extension and principal forbearance or forgiveness.

Second Lien Partially Extinguished 1,905

Second Lien Loan Modifications3 45,043

Second Lien Extinguishment Details

Median Amount of Full Extinguishment $61,410

Median Amount of Partial Extinguishment for Active 

Second Lien Modifications $6,427

Of the Active Second Lien Modifications:
Making Home Affordable: Summary Results

Program Performance Report Through December 2011

8

Note: Includes active trial and permanent 

modifications from the official HAMP system of 

record.

Source: 3rd Quarter 2011 

National Delinquency 

Survey, Mortgage 

Bankers Association.

State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity State

Active 

Trials

Permanent 

Modifications

State 

Total1

% of 

U.S. 

HAMP 

Activity

AK 56 319 375 0.0% MT 83 879 962 0.1%

AL 512 4,207 4,719 0.6% NC 1,328 13,587 14,915 1.8%

AR 184 1,665 1,849 0.2% ND 12 124 136 0.0%

AZ 2,454 32,880 35,334 4.2% NE 95 1,019 1,114 0.1%

CA 18,709 191,767 210,476 25.0% NH 356 3,452 3,808 0.5%

CO 1,005 10,493 11,498 1.4% NJ 2,756 24,394 27,150 3.2%

CT 1,031 9,460 10,491 1.2% NM 289 2,481 2,770 0.3%

DC 148 1,287 1,435 0.2% NV 1,531 18,865 20,396 2.4%

DE 238 2,302 2,540 0.3% NY 5,075 35,709 40,784 4.8%

FL 10,492 91,407 101,899 12.1% OH 1,824 16,313 18,137 2.2%

GA 2,886 27,473 30,359 3.6% OK 231 1,727 1,958 0.2%

HI 273 2,899 3,172 0.4% OR 806 8,344 9,150 1.1%

IA 202 1,867 2,069 0.2% PA 1,626 15,444 17,070 2.0%

ID 263 2,951 3,214 0.4% RI 330 3,891 4,221 0.5%

IL 4,042 40,508 44,550 5.3% SC 769 6,999 7,768 0.9%

IN 765 7,186 7,951 0.9% SD 35 271 306 0.0%

KS 205 1,782 1,987 0.2% TN 864 7,693 8,557 1.0%

KY 283 2,820 3,103 0.4% TX 2,545 19,763 22,308 2.6%

LA 530 4,195 4,725 0.6% UT 579 7,179 7,758 0.9%

MA 1,978 18,476 20,454 2.4% VA 1,659 18,164 19,823 2.4%

MD 2,428 24,249 26,677 3.2% VT 85 637 722 0.1%

ME 259 2,089 2,348 0.3% WA 1,773 15,458 17,231 2.0%

MI 2,158 24,292 26,450 3.1% WI 803 7,190 7,993 0.9%

MN 955 12,710 13,665 1.6% WV 107 1,056 1,163 0.1%

MO 818 7,670 8,488 1.0% WY 29 379 408 0.0%

MS 274 2,746 3,020 0.4% Other2 569 2,121 2,690 0.3%

1 Total reflects active trials and active permanent modifications.

2 Includes Guam, Puerto Rico and the U.S. Virgin Islands.

60+ Day Delinquency Rate

 

 5.0% and lower 10.01% - 15.0% 20.01% 

 5.01% - 10.0% 15.01% - 20.0% and higher

HAMP Modifications

 5,000 and lower 20,001 – 35,000

 5,001 – 10,000 35,001 and higher

 10,001 – 20,000 

HAMP Activity by State Modification Activity by State

Mortgage Delinquency Rates by State
Making Home Affordable: Summary Results

Program Performance Report Through December 2011

Homeowner Outreach Events Hosted Nationally by 

Treasury and Partners (cumulative) 62

Homeowners Attending Treasury-Sponsored Events 

(cumulative) 60,309

Servicer Solicitation of Borrowers (cumulative)1 8,382,925

Page views on MakingHomeAffordable.gov

(December 2011) 2,198,873

Page views on MakingHomeAffordable.gov (cumulative) 134,078,547

1 Source: Survey data provided by SPA servicers. Servicers are encouraged by HAMP to solicit information from 

borrowers 60+ days delinquent, regardless of eligibility for a HAMP modification. 

Program to 

Date December

Total Number of Calls Taken at 

1-888-995-HOPE 2,735,229 64,036

Borrowers Referred for Free Housing 

Counseling Assistance Through the 

Homeowner’s HOPETM Hotline

1,301,560 31,874

Selected Homeowner Outreach Measures

Homeowner’s HOPETM Hotline Volume

Source: Homeowner’s HOPETM Hotline. Numbers reflect calls that resulted in customer records.

A complete list of HAMP activity for all metropolitan areas is available at

http://www.treasury.gov/initiatives/financial-stability/results/MHA-Reports/

9

Metropolitan Statistical Area

Active

Trials

Permanent

Modifications

Total MSA 

HAMP 

Activity

% of U.S. 

HAMP 

Activity

Los Angeles-Long Beach-Santa Ana, 

CA 6,195 58,198 64,393 7.6%

New York-Northern New JerseyLong Island, NY-NJ-PA 6,226 48,140 54,366 6.5%

Riverside-San Bernardino-Ontario, 

CA 3,350 39,903 43,253 5.1%

Chicago-Joliet-Naperville, IL-IN-WI 3,914 39,334 43,248 5.1%

Miami-Fort Lauderdale-Pompano 

Beach, FL 4,925 38,322 43,247 5.1%

Phoenix-Mesa-Glendale, AZ 1,817 26,655 28,472 3.4%

Washington-Arlington-Alexandria, 

DC-VA-MD-WV 2,367 25,868 28,235 3.4%

Atlanta-Sandy Springs-Marietta, GA 2,302 22,224 24,526 2.9%

San Francisco-Oakland-Fremont, CA 1,798 16,028 17,826 2.1%

Las Vegas-Paradise, NV 1,280 15,485 16,765 2.0%

Detroit-Warren-Livonia, MI 1,311 14,753 16,064 1.9%

Orlando-Kissimmee-Sanford, FL MSA 1,385 14,025 15,410 1.8%

San Diego-Carlsbad-San Marcos, CA 1,362 13,879 15,241 1.8%

Boston-Cambridge-Quincy, MA-NH 1,366 13,344 14,710 1.7%

Sacramento-Arden-Arcade-Roseville, 

CA 1,153 13,116 14,269 1.7%

15 Metropolitan Areas With Highest HAMP Activity

Note: Total reflects active trials and active permanent modifications.
Making Home Affordable: Summary Results

Program Performance Report Through December 2011

Aged Trials1

190,412

165,543

117,574

94,269

76,502

69,418

49,229

39,753 36,184 32,017 26,362 25,390 23,552 23,014 23,061 27,345

19,793 18,359 20,332 21,002

0

50,000

100,000

150,000

200,000

May 

2010

June July Aug Sept Oct Nov Dec Jan 

2011

Feb March April May June July Aug Sep Oct Nov Dec

Trials Lasting 6 Months or Longer At End of Month

1 Active trials initiated at least six months ago. See page 11 for number of aged trials by servicer. These figures include trial modifications that have 

been converted to permanent modifications or cancelled by the servicer, but not reported as such to the HAMP system of record. 

The number of active trials lasting 6 months or longer is approximately 21,000.

Program guidance directs servicers to cancel or convert trial modifications after 3 or 4 

monthly payments, depending on circumstances.

10
Making Home Affordable: Servicer Results

Program Performance Report Through December 2011

As of 

Nov. 30, 2011 Cumulative As of Dec. 31, 2011

Servicer 

Estimated 

Eligible 60+ Day 

Delinquent

Borrowers1 

Trial Plan 

Offers 

Extended2 

All HAMP 

Trials 

Started3

All HAMP 

Permanent 

Modifications

Started3

Active Trial 

Modifications3

Active Trial 

Modifications 

Lasting 6 Months 

or Longer4

Active 

Permanent 

Modifications3

American Home Mortgage Servicing Inc 35,097 42,834 38,800 30,758 3,239 197 24,649

Bank of America, NA5 175,221 529,040 383,640 176,052 16,296 10,921 142,535

CitiMortgage, Inc. 52,695 198,505 135,788 59,808 4,542 1,934 50,453

GMAC Mortgage, LLC 23,062 82,010 67,021 49,862 2,515 98 40,061

JPMorgan Chase Bank, NA6 136,075 347,721 302,368 149,567 20,014 2,570 121,255

Ocwen Loan Servicing, LLC7 69,057 95,555 89,030 52,939 4,618 970 38,313

OneWest Bank 30,989 75,401 58,544 34,145 3,825 365 29,215

Saxon Mortgage Services, Inc. 15,299 44,555 40,063 17,156 588 73 12,953

Select Portfolio Servicing 7,309 69,562 42,808 23,899 502 19 18,612

Wells Fargo Bank, NA8 108,728 342,263 251,487 123,979 9,860 1,360 104,047

Other SPA servicers9 72,412 183,842 184,536 103,670 4,993 710 85,667

Other GSE Servicers10 165,491 NA 180,510 111,492 8,315 1,785 95,079

Total 891,435 2,011,288 1,774,595 933,327 79,307 21,002 762,839

HAMP Modification Activity by Servicer

11

1 Estimated eligible 60+ day delinquent borrowers as reported by servicers as 

of Nov. 30, 2011, include those in conventional loans: 

 in foreclosure and bankruptcy.

 with a current unpaid principal balance less than $729,750 on a one-unit 

property, $934,200 on a two-unit property, $1,129,250 on a three-unit 

property and $1,403,400 on a four-unit property.

 on a property that was owner-occupied at origination.

 originated on or before January 1, 2009.

Estimated eligible 60+ day delinquent borrowers exclude: 

 Those in FHA and VA loans.

 Those in loans that are current or less than 60 days delinquent, which 

may be eligible for HAMP if a borrower is in imminent default.

 Those borrowers with debt-to-income ratios less than 31% or a negative 

NPV test.

 Owners of vacant properties or properties otherwise excluded.

 HAMP Trials and Permanent Modifications disqualified from HAMP.

 Unemployed borrowers.

Exclusions for DTI and NPV are estimated using market analytics. 2 As reported in the monthly servicer survey of large SPA servicers through 

Dec. 31, 2011. 3 As reported into the HAMP system of record by servicers. Excludes FHAHAMP modifications. Subject to adjustment based on servicer 

reconciliation of historic loan files. Totals reflect impact of servicing 

transfers. Servicers may enter new trial modifications into the HAMP 

system of record at any time. 4 These figures include trial modifications that have been converted to 

permanent modifications or cancelled by the servicer and are pending 

reporting to the HAMP system of record. 5 Bank of America, NA includes all loans previously reported under BAC 

Home Loans Servicing LP, Home Loan Services and Wilshire Credit 

Corporation. 6 JPMorgan Chase Bank, NA includes all loans previously reported under 

EMC Mortgage Corporation. 7 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP.

8 Wells Fargo Bank, NA includes all loans previously reported under 

Wachovia Mortgage, FSB. 9 Other SPA servicers are entities excluding the 10 largest servicers that have 

signed participation agreements with Treasury and Fannie Mae. A full list 

of participating servicers is in Appendix A1. 10 Includes servicers of loans owned or guaranteed by Fannie Mae and 

Freddie Mac. Includes GSE loans previously transferred from SPA 

servicers.
Making Home Affordable: Servicer Results

Program Performance Report Through December 2011

12

Making Home Affordable Programs by Servicer1

1 MHA Program Effective Dates:

 HAMP First Lien: April 6, 2009

 PRA: October 1, 2010

 2MP: August 13, 2009

 HAFA: April 5, 2010

2 While both GSE and non-GSE loans are eligible for HAMP, at the present time due to 

GSE policy, servicers can only offer PRA on non-GSE modifications under HAMP. 

Servicer volume can vary based on the investor composition of the servicer’s portfolio 

and respective policy with regards to PRA. See page 5 for additional servicer detail on 

HAMP activity by investor type.

3 As reported into the HAMP system of record by servicers. Excludes FHA-HAMP 

modifications. Subject to adjustment based on servicer reconciliation of historic loan 

files. Totals reflect impact of servicing transfers. Servicers may enter new trial 

modifications into the HAMP system of record at any time.

See Appendix A1 and A2 for servicer participants in Making Home Affordable programs. 

4 Number of second lien modifications started is net of cancellations, which are primarily 

due to servicer data corrections.

5 Servicer agreement with homeowner for terms of potential short sale, which lasts at 

least 120 days; or agreement for a deed-in-lieu transaction. A short sale requires a thirdparty purchaser and cooperation of junior lienholders and mortgage insurers to 

complete the transaction. 

6 Bank of America, NA includes all loans previously reported under BAC Home Loans 

Servicing LP, Home Loan Services and Wilshire Credit Corporation.

7

JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage 

Corporation.

8 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 9 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, 

FSB. 

N/A – Servicer does not participate in the program.

HAMP First Lien Modifications Principal Reduction Alternative 

(PRA)2

Second Lien 

Modification 

(2MP)

Home Affordable Foreclosure 

Alternatives (HAFA)

Servicer Trials

Started3

Permanent 

Modifications 

Started3

Trials 

Started3

Permanent 

Modifications 

Started3

Second Lien 

Modifications 

Started4

Agreements 

Started5

Agreements 

Completed

American Home Mortgage Servicing Inc. 38,800 30,758 0 0 N/A 565 240

Bank of America, NA6 383,640 176,052 13,980 11,445 21,765 6,576 5,450

CitiMortgage, Inc. 135,788 59,808 2,096 1,534 8,276 39 29

GMAC Mortgage, LLC 67,021 49,862 1,056 603 3,430 1,669 1,040

JPMorgan Chase Bank, NA7 302,368 149,567 14,545 7,469 13,695 16,996 10,357

Ocwen Loan Servicing, LLC8 89,030 52,939 11,694 7,594 N/A 1,585 821

OneWest Bank 58,544 34,145 3,333 2,095 1,489 1,318 637

Saxon Mortgage Services, Inc. 40,063 17,156 576 513 N/A 363 107

Select Portfolio Servicing 42,808 23,899 1 1 N/A 1,947 1,163

Wells Fargo Bank, NA9 251,487 123,979 14,734 10,509 10,432 10,046 6,171

Other Servicers 365,046 215,162 1,188 990 1,872 2,264 1,650

Total 1,774,595 933,327 63,203 42,753 60,959 43,368 27,665
Making Home Affordable: Servicer Results

Program Performance Report Through December 2011

13

1 Homeowners with HAMP eligible loans, which include conventional loans that were originated on or before Jan. 1, 2009 and were owner-occupied at origination; excludes FHA and VA loans, loans where investor 

pooling and servicing agreements preclude modification, manufactured housing loans with title/chattel issues that exclude them from HAMP. 2 Comprehensive data is expected for the next reporting period.

3 Right Party Contact (RPC) is achieved when a servicer has successfully communicated directly with the homeowner obligated under the mortgage about resolution of their delinquency in accordance with program 

guidelines. The RPC ratio reflects the share of homeowners with which the servicer has established RPC as a percent of HAMP eligible loans, excluding borrowers where RPC or HAMP evaluation is no longer needed. 4 HAMP evaluations complete ratio reflects the share of homeowners who have been evaluated for HAMP as a percent of HAMP eligible loans, excluding borrowers where RPC or HAMP evaluation is no longer needed. 

Evaluated homeowners include those offered a trial plan those that are denied or did not accept a trial plan and homeowners that failed to submit a complete HAMP evaluation package by program-specified timelines.

Source: Survey of 10 largest participating servicers as of November 30, 2011.

13

Servicer Outreach to 60+ Day Delinquent Homeowners: Cumulative Servicer Results, Dec. 2010 – Nov. 2011

Per program guidance, servicers are directed to establish Right Party Contact (RPC) with homeowners of delinquent HAMP eligible 

loans1 and then evaluate the homeowners' eligibility for HAMP. Top program servicers make RPC over 85% of the time, but there is a 

range of performance results across servicers with respect to completing the evaluations.

94%

76%

62%

83%

75%

58%

79%

85%

68%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Am. Home 

Servicing

Bank of 

America

Citi GMAC JPMorgan 

Chase

Ocwen OneWest Saxon SPS Wells Fargo

Right Party Contact Ratio3 HAMP Evaluations Complete Ratio4

97%

91%

86%

95%

85% 85%

95%

87%

90%

Servicer Unable 

to Report 

Comprehensive 

Data2
Making Home Affordable: Servicer Results

Program Performance Report Through December 2011

Average Homeowner Delinquency at Trial Start1

1 For all permanent modifications started, the average number of days delinquent as of the trial plan start date. Delinquency is calculated as the number of days between the 

homeowner's last paid installment before the trial plan and the first payment due date of the trial plan.

0

50

100

150

200

250

Am. Home 

Servicing

Bank of 

America

Citi GMAC JPMorgan 

Chase

Ocwen OneWest Saxon SPS Wells Fargo Other 

Servicers

14

Servicers are instructed to follow a series of steps in order to evaluate homeowners for HAMP, including:

• Identifying and soliciting the homeowners in the early stages of delinquency; 

• Making reasonable efforts to establish contact with the homeowners; 

• Gathering required documentation once contact is established in order to evaluate the homeowners for a HAMP trial; and, 

• Communicating decisions to the homeowners.

Effective 10/1/11, a new servicer compensation structure exists to encourage servicers to work with struggling homeowners in the early stages of delinquency with the 

highest incentives paid for permanent modifications completed when the homeowner is 120 days delinquent or less at the trial start.

Maximum servicer incentive is paid for 

converting a permanent modification 

that was 120 days delinquent or less at 

trial start.
Making Home Affordable: Servicer Results

Program Performance Report Through December 2011

Length of Trial Upon Conversion1

1 For all permanent modifications started. Note: Per program guidelines, effective June 1, 2010 all trials must be started using verified income. Prior to June 1, 2010, some servicers 

initiated trials using stated income information. 

3.0

3.4 3.5 3.3

4.5

3.0

3.5

3.0

3.2 3.5 3.3 3.3

0

1

2

3

4

5

6

7

8

9

Am. Home Servicing Bank of America CitiMortgage GMAC JPMorgan Chase Ocwen OneWest Saxon SPS Wells Fargo Other SPA Servicers Other GSE servicers

Months

Trials Started Before 6/1/10 Trials Started On/After 6/1/10 Before 6/1/10 Average (5.3) On/After 6/1/10 Average (3.5)

The average length of the trial period for those converted to a permanent 

HAMP modification has decreased from 5.3 months for trials started prior to 

June 1, 2010, to 3.5 months for trials started June 1, 2010 or later.

15
Making Home Affordable: Servicer Results

Program Performance Report Through December 2011

88%

81%

83% 84%

83%

79%

82% 82%

90% 89%

87%

84%

0%

20%

40%

60%

80%

100%

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JPMorgan 

Chase

Ocwen OneWest Saxon SPS Wells Fargo Other SPA 

Servicers

Other GSE

Servicers

Conversion Rate

Average of Trials Started Before 6/1/10 (43%) Average of Trials Started On/After 6/1/10 (84%)

Of Trials Started Before 6/1/10:

43% Converted to Permanent Modification

0.6% Pending Processing or Decision

Of Eligible Trials Started On/After 6/1/10:

84% Converted to Permanent Modification

6.5% Pending Processing or Decision

Conversion Rate1

1 Per program guidelines, effective June 1, 2010 all trials must be started using verified income. Before June 1, 2010, some servicers initiated trials using stated income information. 

Chart depicts conversion rates as measured against trials eligible to convert – those three months in trial, or four months if the borrower was at risk of imminent default at trial 

modification start. Permanent modifications transferred among servicers are credited to the originating servicer. Trial modifications transferred are reflected in the current servicer’s 

population.

Following the implementation of verified income 

documentation in June 2010, rates of converting trial 

modifications into permanent modifications have risen 

substantially.

16
Making Home Affordable: Servicer Results

Program Performance Report Through December 2011

0

10

20

30

40

50

60

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JPMorgan 

Chase

Ocwen OneWest Saxon SPS Wells Fargo

Seconds

Program to date, there have been 1,349,423 calls to the Homeowner’s 

HOPETM Hotline regarding a specific SPA servicer, of which 6.6% included 

complaints. Below shows specific complaint rates.

Source: Homeowner’s HOPETM Hotline. Numbers reflect calls that resulted in customer records.

Note: Complaint rate is the share of a specific servicer’s call volume that are complaints (e.g., for all calls about OneWest, 

9.6% included complaints.)

Homeowner Experience (10 Largest Servicers)

Average Speed to Answer Homeowner Calls (November)

Average Speed to Answer Calls to 

Homeowner’s HOPETM Hotline for 

November: 22.4 Seconds

Call Abandon Rate (November)

0%

2%

4%

6%

8%

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JPMorgan 

Chase

Ocwen OneWest Saxon SPS Wells Fargo

Homeowner’s HOPETM Hotline Average Call 

Abandon Rate for November: 3.5%

Source: Survey data through November 30, 2011, from servicers on call volume to loss mitigation lines; 

Homeowner’s HOPETM Hotline. 

Source: Survey data through November 30, 2011, from servicers on call volume to loss mitigation lines; 

Homeowner’s HOPETM Hotline. 

Servicer Time to Resolve Third-Party Escalations 

(Cases Reported Feb. 1, 2011 – Dec. 31, 2011)

0

10

20

30

40

50

60

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JPMorgan 

Chase

Ocwen OneWest Saxon SPS Wells Fargo

Resolved

Cases 702 10,276 1,127 661 4,082 1,167 894 272 170 2,716

Post-2/1/11 Calendar Days

Target: 30 Calendar Days

Source: MHA Support Centers. GSE and Non-GSE escalations resolved on or after Feb. 1, 2011. 

Investor denial cases escalated prior to Nov.1, 2011, cases involving bankruptcy and those that 

did not require servicer actions are not included in calculation of servicer time to resolve 

escalations. Target of 30 calendar days, effective Feb. 1, 2011, includes an estimated 5 days of 

processing by MHA Support Centers.

Servicer Complaint Rate to Homeowner’s HOPETM Hotline

(Program to Date, Through December)

3%

4%

5%

6%

7%

8%

9%

10%

11%

Am. Home 

Servicing

Bank of 

America

CitiMortgage GMAC JPMorgan 

Chase

Ocwen OneWest Saxon SPS Wells Fargo

% of Calls for Specific 

Servicer

Complaints

 (PTD): 2,632 31,143 6,993 3,497 17,782 4,449 285 1,207 692 11,518

Program to Date Average: 6.6% 

17
Making Home Affordable: Servicer Results

Program Performance Report Through December 2011

Disposition Path 

Homeowners in Canceled HAMP Trial Modifications

Survey Data Through November 2011 (10 Largest Servicers)

Homeowners Whose HAMP Trial Modification Was Canceled Who Are in the Process of:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy 

in Process

Borrower

Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-inLieuForeclosure 

Starts

Foreclosure

Completions

Total

(As of 

November 

2011)

American Home 

Mortgage Servicing Inc. 192 87 175 2,594 62 280 339 660 178 4,567

Bank of America, NA3 18,125 7,902 19,170 66,762 2,549 4,710 17,195 30,124 21,741 188,278

CitiMortgage Inc. 2,623 3,353 6,837 30,882 1,113 8,679 619 7,579 9,860 71,545

GMAC Mortgage, LLC 1,977 402 986 5,519 116 524 1,123 1,738 1,900 14,285

JP Morgan Chase Bank 

NA4 8,259 837 5,469 51,588 175 1,372 11,689 26,302 13,701 119,392

Ocwen Loan Services LLC5 8,628 945 8,928 5,307 1,991 328 19 3,453 1,404 31,003

OneWest Bank 292 370 631 12,002 91 83 1,164 1,821 4,063 20,517

Saxon Mortgage Services, 

Inc. 1,832 924 2,409 2,249 448 1,419 858 4,321 3,883 18,343

Select Portfolio Servicing 1,167 364 1,245 5,477 298 437 1,310 1,545 3,563 15,406

Wells Fargo Bank NA6 2,755 811 11,532 52,539 896 22,614 2,799 16,366 7,556 117,868

TOTAL 

(These 10 Largest

Servicers)

45,850

7.6%

15,995

2.7%

57,382

9.5%

234,919

39.1%

7,739

1.3%

40,446

6.7%

37,115

6.2%

93,909

15.6%

67,849

11.3%

601,204

100.0%

Note: Data is as reported by servicers for actions completed through November 30, 2011. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Trial loans that have been canceled, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

3 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 4 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation.

5Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 6 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

Note: Excludes cancellations pending data corrections and loans otherwise removed from servicing portfolios. 

The most common causes of 

trial cancellations from all 

servicers are:

• Insufficient documentation

• Trial plan payment default 

• Ineligible borrower: 

first lien housing expense is 

already below 31% of 

household income

18
Making Home Affordable: Servicer Results

Program Performance Report Through December 2011

Disposition Path 

Homeowners Not Accepted for HAMP Trial Modifications

Survey Data Through November 2011 (10 Largest Servicers)

Homeowners Not Accepted for a HAMP Trial Modification Who Are in the Process of:

Servicer

Action 

Pending1

Action Not 

Allowed –

Bankruptcy 

in Process

Borrower

Current

Alternative 

Modification

Payment 

Plan2 Loan Payoff

Short Sale/

Deed-inLieuForeclosure 

Starts

Foreclosure

Completions

Total

(As of 

November 

2011)

American Home Mortgage 

Servicing Inc. 2,268 1,472 12,909 40,383 1,487 2,374 2,631 9,317 1,893 74,734

Bank of America, NA3 42,586 17,039 99,156 126,399 10,997 10,342 39,289 78,640 46,259 470,707

CitiMortgage Inc. 11,759 12,363 22,322 38,231 2,987 35,363 1,896 24,944 18,165 168,030

GMAC Mortgage, LLC 27,516 5,934 36,903 37,068 1,719 5,409 9,421 17,048 15,487 156,505

JP Morgan Chase Bank 

NA4 94,012 6,793 79,815 139,778 382 34,430 45,023 89,512 27,373 517,118

Ocwen Loan Services LLC5 25,791 4,974 29,696 50,190 8,961 4,141 152 13,791 7,560 145,256

OneWest Bank 5,085 2,622 23,436 26,278 1,126 1,863 4,845 9,025 11,002 85,282

Saxon Mortgage Services, 

Inc. 3,300 1,229 3,110 7,500 547 3,348 565 5,238 2,844 27,681

Select Portfolio Servicing 2,666 438 2,996 5,049 382 360 1,273 1,775 1,998 16,937

Wells Fargo Bank NA6 17,431 5,118 50,150 50,883 1,660 30,426 15,750 23,319 15,585 210,322

TOTAL 

(These 10 Largest 

Servicers)

232,414

12.4%

57,982

3.1%

360,493

19.3%

521,759

27.9%

30,248

1.6%

128,056

6.8%

120,845

6.5%

272,609

14.6%

148,166

7.9%

1,872,572

100.0%

Note: Data is as reported by servicers for actions completed through November 30, 2011. Survey data is not subject to the same data quality checks as data uploaded into the HAMP system of record. 1 Homeowners who were not approved for a HAMP trial modification, but no further action has yet been taken. 2 An arrangement with the borrower and servicer that does not involve a formal loan modification. 

3 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing LP, Home Loan Services and Wilshire Credit Corporation. 4 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage Corporation.

5 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 6 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB.

Note: Excludes loans removed from servicing portfolios. 

The most common causes of 

trials not accepted from all 

servicers are:

• Insufficient documentation

• Ineligible borrower: 

first lien housing expense is 

already below 31% of 

household income

• Ineligible mortgage

19
Making Home Affordable

Program Performance Report Through December 2011

Servicers participating in the HAMP First Lien Modification Program may also offer additional support for homeowners, including Home Affordable Foreclosure 

Alternatives (HAFA), a forbearance for unemployed borrowers through the Unemployment Program (UP), and Principal Reduction Alternative (PRA). 

Effective October 3, 2010, the ability to make new financial commitments under the Troubled Asset Relief Program (TARP) terminated, and consequently no 

new Servicer Participation Agreements may be executed. In addition, effective June 25, 2010, no new housing programs may be created under TARP. 

Allstate Mortgage Loans & 

Investments, Inc.

American Eagle Federal Credit Union

American Home Mortgage Servicing, 

Inc

AMS Servicing, LLC

Aurora Loan Services, LLC

Bank of America, N.A.1

Bank United

Bay Federal Credit Union

Bayview Loan Servicing, LLC

Carrington Mortgage Services, LLC

CCO Mortgage

Central Florida Educators Federal 

Credit Union

CitiMortgage, Inc.

Citizens 1st National Bank

Community Bank & Trust Company

Community Credit Union of Florida

CUC Mortgage Corporation

DuPage Credit Union

Fay Servicing, LLC

Fidelity Homestead Savings Bank

First Bank

First Financial Bank, N.A.

Franklin Credit Management 

Corporation

Franklin Savings

Fresno County Federal Credit Union

Glass City Federal Credit Union

GMAC Mortgage, LLC

Grafton Suburban Credit Union

Great Lakes Credit Union

Greater Nevada Mortgage Services

Green Tree Servicing LLC

Hartford Savings Bank

Hillsdale County National Bank

HomEq Servicing

HomeStar Bank & Financial Services

Horicon Bank

Horizon Bank, NA

IBM Southeast Employees' Federal 

Credit Union

IC Federal Credit Union

Idaho Housing and Finance Association

iServe Residential Lending LLC

iServe Servicing Inc.

JPMorgan Chase Bank, NA2

Lake City Bank

Lake National Bank

Liberty Bank and Trust Co. 

Los Alamos National Bank

Magna Bank

Marix Servicing, LLC

Midland Mortgage Company

Midwest Community Bank

Mission Federal Credit Union

Mortgage Center, LLC

Nationstar Mortgage LLC

Navy Federal Credit Union

Ocwen Loan Servicing, LLC3

OneWest Bank

ORNL Federal Credit Union

Park View Federal Savings Bank

Pathfinder Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage4

Purdue Employees Federal Credit 

Union

QLending, Inc.

Quantum Servicing Corporation

Residential Credit Solutions

RG Mortgage Corporation

RoundPoint Mortgage Servicing 

Corporation

Saxon Mortgage Services, Inc.

Schools Financial Credit Union

SEFCU

Select Portfolio Servicing

Servis One Inc., dba BSI Financial 

Services, Inc.

ShoreBank

Silver State Schools Credit Union

Specialized Loan Servicing, LLC

Sterling Savings Bank

Suburban Mortgage Company of New 

Mexico

Technology Credit Union

The Golden 1 Credit Union

U.S. Bank National Association

United Bank

United Bank Mortgage Corporation

Vantium Capital, Inc.

Vist Financial Corp.

Wealthbridge Mortgage Corp. 

Wells Fargo Bank, NA5

Yadkin Valley Bank

1 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing 

LP, Home Loan Services and Wilshire Credit Corporation.

2 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage 

Corporation. 

3 Ocwen Loan Servicing, LLC includes Litton Loan Servicing LP. 4 Formerly National City Bank.

5 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage, FSB. 

Appendix A1: Non-GSE Participants in HAMP

20
Making Home Affordable

Program Performance Report Through December 2011

Second Lien Modification Program (2MP)

Bank of America, NA1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc.

Community Credit Union of Florida

GMAC Mortgage, LLC 

Green Tree Servicing LLC 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

JPMorgan Chase Bank, NA2

Nationstar Mortgage LLC

OneWest Bank

PennyMac Loan Services, LLC

PNC Bank, National Association

PNC Mortgage 3

Residential Credit Solutions 

Servis One Inc., dba BSI Financial Services, Inc. 

Wells Fargo Bank, NA 4

FHA First Lien Program (Treasury FHA-HAMP)

Amarillo National Bank

American Financial Resources Inc. 

Aurora Financial Group, Inc. 

Aurora Loan Services, LLC 

Banco Popular de Puerto Rico 

Bank of America, NA1

Capital International Financial, Inc. 

CitiMortgage, Inc. 

CU Mortgage Services, Inc. 

First Federal Bank of Florida 

First Mortgage Corporation 

Franklin Savings 

Gateway Mortgage Group, LLC 

GMAC Mortgage, LLC. 

Green Tree Servicing LLC 

Guaranty Bank 

iServe Residential Lending, LLC 

iServe Servicing, Inc. 

James B. Nutter & Company 

JPMorgan Chase Bank,NA2

M&T Bank 

Marix Servicing, LLC 

Marsh Associates, Inc. 

Midland Mortgage Company 

Nationstar Mortgage LLC 

Ocwen Loan Servicing, LLC 

PennyMac Loan Services, LLC 

PNC Mortgage 3

RBC Bank (USA) 

Residential Credit Solutions 

Saxon Mortgage Services, Inc. 

Schmidt Mortgage Company 

Select Portfolio Servicing 

Servis One Inc., dba BSI Financial Services, Inc. 

Stockman Bank of Montana 

Wells Fargo Bank, NA 4

Weststar Mortgage, Inc. 

FHA Second Lien Program (FHA 2LP)

Bank of America, NA1

Bayview Loan Servicing, LLC 

CitiMortgage, Inc. 

Flagstar Capital Markets Corporation 

GMAC Mortgage, LLC. 

Green Tree Servicing LLC

JPMorgan Chase Bank, NA2

Nationstar Mortgage LLC 

PNC Bank, National Association 

PNC Mortgage 3

Residential Credit Solutions 

Saxon Mortgage Services, Inc. 

Select Portfolio Servicing 

Wells Fargo Bank, NA 4

Rural Housing Service Modification Program 

(RD-HAMP)

Banco Popular de Puerto Rico

Bank of America, N.A. 1

Horicon Bank 

JPMorgan Chase Bank, NA 2

Magna Bank 

Marix Servicing, LLC 

Midland Mortgage Company 

Nationstar Mortgage LLC 

Wells Fargo Bank, NA 4

1 Bank of America, NA includes all loans previously reported under BAC Home Loans Servicing 

LP, Home Loan Services and Wilshire Credit Corporation.

2 JPMorgan Chase Bank, NA includes all loans previously reported under EMC Mortgage 

Corporation. 

3 Formerly National City Bank.

4 Wells Fargo Bank, NA includes all loans previously reported under Wachovia Mortgage FSB. 

Appendix A2: Participants in Additional Making Home Affordable Programs

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