BEFORE THE DEPARTMENT OF TRANSPORTATION WASHINGTON, D.C. 20590

____________________________________ ) Application of ) ) Hawaiian Airlines, Inc. ) ) Docket DOT-OST-2013- For Certificate of Public Convenience ) And Necessity and Exem ption to Conduct ) Scheduled Combined Service Between ) The United States and China ) ____________________________________)

APPLICATION OF HAWAIIAN AIRLIN ES, INC. FOR CERTIFICATE OF PUBLIC CONVENIENCE AND NE CESSITY AND EXEMPTION

Communications with respect to this document should be addressed to:

Mark B. Dunkerley President & Chief Executive Officer

Hoyt H. Zia Senior VP, General Counsel & Corporate Secretary Hoyt.Zia@hawaiianair.com

Mark K. Arimoto Assistant General Counsel Mark.Arimoto@hawaiianair.com

Hawaiian Airlines, Inc. P.O. Box 30008 Honolulu, HI 96820-0008 Jonathan B. Hill J. Parker Erkmann Benjamin Berlin Dow Lohnes PLLC 1200 New Hampshire Ave., NW Suite 800 Washington, DC 20036 (202) 776-2000 (202) 776-4725 (fax) jhill@dowlohnes.com perkmann@dowlohnes.com bberlin@dowlohnes.com

Counsel for Hawaiian Airlines, Inc.

April 9, 2013

Notice: Answers to this application are due on or before April 24, 2013. Copies of such answers should be served on the undersigne d and all persons named on the attached service list.BEFORE THE DEPARTMENT OF TRANSPORTATION WASHINGTON, D.C. 20590

____________________________________ ) Application of ) ) Hawaiian Airlines, Inc. ) Docket DOT-OST-2013- ) For Certificate of Public Convenience ) And Necessity and Exemption to Conduct ) Scheduled Combined Service Between ) The United States and China ) ____________________________________)

APPLICATION OF HAWAIIAN AIRLIN ES, INC. FOR CERTIFICATE OF PUBLIC CONVENIENCE AND NE CESSITY AND EXEMPTION

Consistent with the Protocol to Ame nd the Agreement between the Governments

of the United States of America and the G overnment of the People’s Republic of China

Relating to Civil Air Transportation si gned July 9, 2007, Hawaiian Airlines, Inc.

(“Hawaiian”) herewith, respectfully submits this Application for a Ce rtificate of Public

Convenience and Necessity and an Exempti on to the Department of Transportation

(“Department” or “DOT”) to provide schedul ed combination service between the United

States and China and that Hawa iian be designated to the Government of China to provide

such service. Hawaiian plans to initiate this service on or about April 16, 2014, flying

three times a week between Beijing, China (Z one 1) and Honolulu, Hawaii. Hawaiian

requests three weekly frequencie s to provide this service. In support of its application,

Hawaiian states as follows:

1. Hawaiian is incorporated under the laws of Delaware, and its headquarters

are located in Honolulu, Hawaii.DOT-OST-2013- Application of Hawa iian Airlines, Inc. Page 2 of 6

2. Hawaiian is a citizen of the United States as defined in 49 U.S.C.

§ 40102(a)(15).

3. Hawaiian is fit, and will continue to remain fit, to provide scheduled

foreign air transportation of persons, property and mail to and from the United States and

China.

4. The Department has repeatedly f ound Hawaiian fit to pr ovide interstate

and foreign transportation of persons, property and mail. See Notice of Action Taken,

Docket DOT-OST-2007-29103 (Aug. 19, 2009); see also Notice of Action Taken,

Docket DOT-OST-2004-16923 (Sept. 12, 2007) (re newing Hawaiian’s authority to serve

Sydney, Australia). The Department also has granted Hawaiian a blanket route

integration certificate of public convenie nce and necessity as well as open-skies

certificate authority. See Order 2007-7-3 (July 10, 2007); Order 2006-1-1 (Mar. 7, 2006).

Hawaiian asks that the Department take offi cial notice of these and all other Orders

finding Hawaiian ready, willing and able to pr ovide scheduled foreign air transportation

of persons, property and mail, pursuant to Rule 24 of its Rules of Practice.

5. Hawaiian proposes to ini tiate nonstop flights thre e times a week between

Honolulu, Hawaii, Honolulu International Airport (“Honolulu”) and Beijing, China

(“Beijing”) beginning on or about April 16, 2014. Hawaiian intends to operate its

proposed flights with Airbus 330 aircraft with 294 seats in two cl asses of service (18

Business Class; and 276 Coach Class). The route maps and corresponding flight

schedules proposed by Hawaiian for each flight are set forth in Exhibits HA-App-1 and

HA-App-2.DOT-OST-2013- Application of Hawa iian Airlines, Inc. Page 3 of 6

6. This application is consistent with the Protocol to Amend the Agreement

between the Governments of the United States of America and the Government of the

People’s Republic of China Relating to Ci vil Air Transportation signed July 9, 2007.

7. The grant of the requested designatio n and frequencies to Hawaiian will

inject a new competitor into the U.S./China market. Hawaiian, a carrier based in Hawaii,

presently has no access to China or the impor tant China/U.S. market. Hawaiian has a

long history and presence in the Pacific and will bring its award-winning customer

service and on-time performance to this mark et, which is dominated by the large Chinese

carriers. 1 This new service is also important to Hawaii and its tourism-based economy, as

it will bring mainly China-or iginating tourists to visit Hawaii, where their economic

impact will be felt far beyond the confines of the airport. Foreign visitors to the United

States bring new spending in the United States and do not export that spending to foreign

countries.

8. There are no energy or environmenta l issues associated with this

application, as the institution of Hawaiian’s pr oposed flights will not result in a near-term

annual net increase in fuel consumption of 10 million or more gallons. Hawaiian

estimates that the proposed service between Honolulu and Beijing using its A-330 aircraft

will consume approximately six million gallons of fuel per year. Hawaiian has been

given assurance through its fuel supplier, World Fuel Servic es, that sufficient fuel to

operate the proposed service will be av ailable both in Beijing and Honolulu.

OPENING STATEMENT

1 See Exhibit HA-App-3 for a summary of Hawaiian’s awards, accolades and corporate highlights.DOT-OST-2013- Application of Hawa iian Airlines, Inc. Page 4 of 6

Hawaiian, with this application, seeks to introduce a strong new competitor for

scheduled passenger service in the China/U.S. market. Hawaiian’s initiation of service

between Honolulu and Beijing will do more than simply increase the number of

competitors in this market: It will set a new standard in passenger service and consumer

choice by delivering Hawaiian’s award-wi nning customer service and on-time

performance to this market for the first time. Hawaiian has led all U.S. carriers in ontime performance for over the past five y ears, through December of 2012, and it has been

an industry leader in the fewest mi splaced bags during the same period. See U.S. DOT

Air Travel Consumer Reports.

Hawaiian’s most recent financial results demonstrate that Hawaiian’s financial

strength matches its operational strength. Ha waiian’s financial results over the last

several years give it the fina ncial wherewithal to initiate and operate this new service

while continuing to deliver th e unique combination of award-winning customer service

and on-time performance, just as it has done for the past 11 years. Hawaiian Holdings,

Inc., Annual Report (Form 10-K) (Feb. 8, 2013), available at

http://www.sec.gov/Archives /edgar/data/1172222/000104746913000781/a2212702z10-

k.htm.

Hawaiian’s proposed service from Be ijing to Honolulu, which will be

predominately China originating, also will in fuse additional dollars to Hawaii’s tourismbased economy. Hawaiian expects economic im pact of its service on Hawaii’s economy

will be significant. Hawaiian has discussed its service proposals with members of the

China travel trade and, based on those discussion s, it is confident that there is sufficient

demand to support each of its proposed flight s. In 2012, the State of Hawaii welcomedDOT-OST-2013- Application of Hawa iian Airlines, Inc. Page 5 of 6

115,927 Chinese visitors, a 42% increase from 2011. The strong visitor growth from

China is expected to continue, and Chinese visitor arrivals are forecast to reach 250,000 a

year by 2016. See HTA and DBEDT.

This application represents the next l ogical step in Hawaiian’s business plan of

establishing itself as a major air carrier in the Pacific. Hawaiian has sought to capitalize

on the unique geographic location of its hub of operations and its he adquarters in the

middle of the Pacific Ocean by increasing its services all along the Pacific Rim. In

addition to providing service to the main land United States, Hawaiian now serves

American Samoa, Australia, Japan, Korea, Ne w Zealand, Tahiti, and Taipei. Initiating

three times a week passenger fli ghts to Beijing is a natural pr ogression in the execution of

Hawaiian’s business strategy.

Hawaiian will use its new A330 aircraft to provide this service. Hawaiian has

taken delivery of 10 of these aircraft since 2010. It will take 5 additi onal aircraft in 2013.

By the end of 2014, Hawaiian will have 19 A330s in its fleet. This infusion of new and

well suited aircraft provides Hawaiian with the ability to start this service without

interruption of other serv ice presently provided.

Given its long-standing commitment and su ccessful initiation of serve around the

Pacific Rim and its financial strength, Hawaiian is well-posi tioned to initiate successful

service between Honolulu and Beijing.DOT-OST-2013- Application of Hawa iian Airlines, Inc. Page 6 of 6

Based upon the foregoing, Hawaiian request s that the Department 1) award it a

Certificate of Public Convenience and Nece ssity to provide scheduled combination

service to China; 2) immediately award an Exemption to start service as provided herein;

3) designate it to the governmen t of China to provide that scheduled combination service;

4) award it the frequencies necessary to operate three times a week service between

Honolulu and Beijing.

Respectfully Submitted,

Jonathan B. Hill J. Parker Erkmann Benjamin Berlin Dow Lohnes PLLC 1200 New Hampshire Ave., NW Suite 800 Washington, DC 20036 (202) 776-2000 (202) 776-4725 (fax) jhill@dowlohnes.com perkmann@dowlohnes.com bberlin@dowlohnes.com

Counsel for Hawaiian Airlines, Inc.DOT-OST-2013- Application of Hawa iian Airlines, Inc. HA-App-1 Page 1 of 1

Exhibit HA-App-1

Route MapDOT-OST-2013- Application of Hawa iian Airlines, Inc. HA-App-2 Page 1 of 1

Exhibits HA-App-2

Flight Schedule

Flight Number Route Departure and Arrival Day of Week

HA 887 HNL-PEK 1310-1930 (arrives next day) Wednesday, Friday , Sunday

HA 888 PEK-HNL 2130-1305 (arrives next day) Monday, Thursday, SaturdayDOT-OST-2013- Application of Hawa iian Airlines, Inc. HA-App-3 Page 1 of 10

Exhibit HA-App-3



## Awards and Accolades
Hawaiian Rated #1 Airlines Serving Hawaii

August 10, 2011 - Hawaiian Airlines was rated the #1 airline se rving Hawaii. One of the travel industry's most popular publications, Travel + Leisure will publish the results for its World Best Awa rds in its August issue, ranking the best hotels, airlines, cruise lines, tour outfitters, car rental agencies, cities and islands worldwide.aits—let us take you there.



## Hawaiian Rated #1 Airlines Serving Hawaii

July 12, 2009 - Hawaiian Airlines was rated the #1 airline serving Hawaii. One of the travel industry's most popular publications, Travel + Leisure will publish the results for its World Best Awa rds in its August issue, ranking the best hotels, airlines, cruise lines, tour outfitters, car rental agencies, cities and islands worldwide.aits—let us take you there. » Learn More



## Hawaiian Rated #1 in National Airline Quality Ranking

April 6, 2009 - Hawaiian Airlines was named the nation’s top-ranked carrier for servic e quality in 2008 in the 19th Annual Airline Quality Rating. The na tionally recognized AQR study came to this conclusion after evaluating the service performance of 17 of the nation’s top airlines using 15 elements that are important to consumers when assessing the quality of airline service. » Learn More



## Hawaiian is Nation’ Most On Time Airline for 5th Straight Year

February 9, 2009 - Hawaiian Airlines exte nded its remarkable streak of punctualit y for a fifth consecutive year in 2008, topping all other carriers in on-time performance at 90 per cent, as reported by the U.S. DOT’s Air Travel Consumer Report. Hawaiian barely lost out on the nation’s top ranking for fewest misplaced bags, breaking a streak of three straight years in which it led the na tion in delivering bags to customers. » Learn MoreDOT-OST-2013- Application of Hawa iian Airlines, Inc. HA-App-3 Page 2 of 10



## Condé Naste Readers Give High Marks to Hawaiian’s Service

October 28, 2008 - Hawaiian Airlines is the top-rated air line serving Hawaii and the fourth highest ranked airline nationwide, according to the 2008 Readers’ Choice Survey by Condé Nast Traveler magazine. Hawaiian’s signature ‘Hawaii Starts Here’ inflight service re sonated with travelers to the islands. » Learn More



## Hana Hou! Magazine Wins Top Travel Awards From Western Publications Association

May 29, 2008 - Hana Hou! , the inflight magazine for Hawaiian Air lines, received the 2008 Maggie Award for Best Travel/In-Transit Consumer magazine. Hana Hou!’s August/September 2007 issu e focusing on Hawaiian family values earned the honor. Known as the “the Oscars of the magazine industry,” the Maggies recogniz e excellence in consumer and trade publications for print and online media. » Learn More



## Hawaiian Marks 4th Year as Nation’s Most Punctual Airline, 3rd Year at #1 for Baggage Service

February 5, 2008 - Hawaiian Airlines’ cons istent leadership in customer service was reinforced by the U.S. DOT’s Air Travel Consumer Report for 2007, ranking as the nation’ s top airline for both on-time performance and baggage service. This marked Hawaiian’s fourth straight year as th e top on-time carrier, and third straight year as the nation’s leader in baggage service. » Learn More



## Hawaiian’s First Class Service Earns Top Marks from Business Travelers

October 24, 2007 - Hawaiian’s First Class service proved to be a favorite of bus iness travelers receiving the highest ratings in four of the six categories judged by Condé Nast Traveler in its 10th Annual Business Travel Awards. Hawaiian received the single-highest score in any category for its cabin service, and this was the fourth year of the past five that its First Class food and beverage service was the highest rated of all airlines.DOT-OST-2013- Application of Hawa iian Airlines, Inc. HA-App-3 Page 3 of 10



## Hawaiian Rated Hawaii’s Best for 9th Straight Year

February 5, 2008 - Hawaiian Airlines’ cons istent leadership in customer service was reinforced by the U.S. DOT’s Air Travel Consumer Report for 2007, ranking as the nation’ s top airline for both on-time performance and baggage service. This marked Hawaiian’s fourth straight year as th e top on-time carrier, and third straight year as the nation’s leader in baggage service. » Learn More



## ‘World’s Best Service Awards’ Rates Hawaiian Highest for Hawaii Travel

June 19, 2007 - Hawaiian Airlines ranked as the nation’s t op airline serving Hawaii, according to the 2007 World’s Best Service Awards announced by Travel + Leisure magazine. The award was just the latest national honor earned by Hawaiian. The July issue of Consumer Reports gave Hawaii an a “Best Buy” rating for offering the “best combination of service and price.” Hawaiian was one of only four airlines nationally and the only airline serving Hawaii to earn the “Best Buy” rating. » Learn More



## Hawaiian #1 in Nationwide Airline Quality Study

April 2, 2007 - Hawaiian Airlines was named the nation’s t op-performing airline for 2006 in the 17th Annual Airline Quality Rating. The comprehensive study evaluated the nati on’s 18 largest carriers using a weighted average of 15 elements in four major areas important to customers when j udging quality airline service. This was the first year that Hawaiian was included in the AQR study. » Learn More



## Hawaiian Ranks #1 in 2006 for On-Time Performance, Baggage HandlingDOT-OST-2013- Application of Hawa iian Airlines, Inc. HA-App-3 Page 4 of 10

February 7, 2007 - Hawaiian Airlines le d the nation’s carriers in service perfo rmance for travelers in 2006, ranking #1 in both on-time performance and baggage handl ing, third in fewest overs ales, and fourth in fewest flight cancellations, according to the U.S. DOT’s Air Travel Consumer Report. This marked Hawaiian’s third straight year leading the nation in on-time performance and second straight year in baggage handling. » Learn More



## Hawaiian Rated Tops For Hawaii by Condé Nast Traveler – 3rd Straight Year

November 13, 2006 - Hawaiian Airlines is the top-rate d carrier serving Hawaii, according to the results of Condé Nast Traveler ’s 2006 Readers’ Choice Survey. The magazine’s readers pr esented Hawaiian with this distinction for the third straight year. Hawaiian also ranked as the third highest airline nationally. » Learn More



## Hawaiian Wins International Award for Inflight Entertainment

September 21, 2006 - A commitment to highlighting Hawaii’s culture, people and natural beauty paid off for Hawaiian Airlines, as the carrier’s inflight vide o entertainment won a prestigious intern ational award at the 18th Annual Avion Awards. Hawaiian earned top honors for “Best Entertainment for Main Screen” in the small fleet category. More than 160 total entries from 42 airlines worldwide were submitted. » Learn More



## Hawaiian Wins International Award for Inflight Entertainment

August 21, 2006 - Readers of Travel + Leisure have again recognized Hawaiian Airlines as their carrier of choice to Hawaii in the magazine’s World’s Best Awards for 2006. For the eighth straight year, Hawaiian was the top-rated airline serving Hawaii. Hawaiian was the sixth-highest rated airline nationally and the only airline serving Hawaii among the top 10. » Learn More



## Hawaiian Airlines Named Hawaii’s Best by Travel + LeisureDOT-OST-2013- Application of Hawa iian Airlines, Inc. HA-App-3 Page 5 of 10

June 19, 2006 - In another testament to its award-winning serv ice, Hawaiian Airlines was ranked as the nation’s top airline serving Hawaii in the 2006 Wo rld’s Best Service Awards announced by Travel + Leisure . Hawaiian was ranked as the fifth highest rated airline nationally. » Learn More



## Hawaiian Airlines Leads Nation’s Service Rankings for 2005

February 3, 2006 - Hawaiian Airlines led the nation’s carriers in service pe rformance for 2005, earning the industry’s #1 ranking in three categories: on-time performance, baggage handling, and fewest flight cancellations . As reported in the U.S. DOT’s Air Travel Consumer Report , Hawaiian flights arrived on schedule an average of 95.1 percent during the year, exceeding the industry average by 17.7 percentage points. This marked the second consecutive year Hawaiian earned the DOT’s top overall scores for service excellence. » Learn More



## Two Years and Counting – Hawaiian Airlines #1 On-Time

January 4, 2006 - Hawaiian Airlines continued its successful run in January as the nation’s #1 on-time airline for the 25th consecutive month, with 95.2 percen t of its flights arriving as scheduled. According to the U.S. DOT’s Air Travel Consumer Report, Hawaiian has been America’s most punctual airline since November 2003, when the airline began voluntarily reporting its service pe rformance statistics to the DOT. » Learn More



## National Surveys Rank Hawaiian Highest of Domestic Airlines Serving Hawaii

November 16, 2005 - Two different consumer surveys issued this month on the service qua lity of domestic airlines have both ranked Hawaiian Airlines as the top carrier serving Hawaii. Condé Nast Traveler published its 2005 Readers’ Choice Awards reporting the opinions of 28,000 survey res pondents. Zagat Survey, the world’s leading provider of survey-based travel information issued its findings from more than 5,000 travelers. » Learn MoreDOT-OST-2013- Application of Hawa iian Airlines, Inc. HA-App-3 Page 6 of 10



## Business Travelers Rank Hawaiian #1 for First Class Meals

October 19, 2005 - Condé Nast Traveler ’s Business Travel Awards for 2005 have ranked Hawaiian Airlines as offering the best meals in premium class nati onwide. Hawaiian’s menus are designed by Maui-based Chef Beverly Gannon, cofounder of the internationally recognized Hawaii Regional Cuisine. This marks the second time in three years Hawaiian’s First Class meal service has earned Condé Nast’s highest ranking. » Learn More



## Hawaiian’s Turnaround Earns Worldwide Aviation Award

July 20, 2005 - Hawaiian Airlines earned international acclaim at the 2005 Airline Strategy Awards in London, winning the prestigious Finance Award in recognition of it s successful restructuring over the past three years. Hawaiian’s turnaround saw the company go from record-breaking losses in 2002 to profitability in 2003 and 2004, while maintaining its commitment to creditors , suppliers, pension funds, and employees. » Learn More



## America’s Best Airline? DOT Confirms Hawaiian Airlines as America’s Most Reliable in 2004

February 3, 2005 - The U.S. DOT issued its final Air Trav el Consumer Report for 2004 show ing that Hawaiian Airlines was the nation’s best-performing carrier for service quality. Hawaiian’s on-time performance averaged 93.9 percent during the year and led the industry each month. Hawaiian also ranked second overall in the airline industry for baggage handling and oversales. » Learn More



## Hawaiian Airlines Marks a Full Year as America’s Most Punctual Airline

December 2, 2004 - With a 95.3 percent on-time performance in October, Hawaiian Airlines completed its 12th straight month as the nation’s leader in this ca tegory, as reported by the U.S. DOT’s Air Travel Consumer Report. Hawaiian attained its industry-leading status by completely refo rming its operations, improving how passengers were boarded, how bags were loaded, and how aircraft were cleaned and catered. » Learn More



## Condé Nast Travelers Speak

November 22, 2004 - Readers surveyed by Condé Nast Traveler have ranked Hawaiian Airlines ahead of all other carriers serving Hawaii, and as the fifth-best airline overall. Condé Nast Traveler ’s Readers Choice Awards for 2004 asked their readership to rate domestic airlines in four categories: ticket ing/ground services, cabin comfort, cabin service, and entertainment options. Hawaii an improved its standing na tionally by five places, having been ranked 10th overall the previous year. » Learn MoreDOT-OST-2013- Application of Hawa iian Airlines, Inc. HA-App-3 Page 7 of 10



## Hawaiian Airlines – America’s Best Airline

October 5, 2004 - Hawaiian Airlines ranked #1 for on-time performance, best baggage handling, and fewest flight cancellations in August 2003 among all airlines nationwid e, according to the U.S. DOT’s Air Travel Consumer Report. Hawaiian had 95.5 percent of its flights arrive as schedul ed during August. For the thr ee-month peak summer travel season Hawaiian averaged 95.9 percent reco rd of punctuality, by far the best thre e months of service that any airline has ever recorded. » Learn More



## Hawaiian’s Inflight Entertainment Earns International Honors

September 29, 2004 - Hawaiian Airlines’ inflight entertai nment program was recognized internationally with an impressive showing at the 16th Annual Avion Awards in Se attle. Hawaiian was named Firs t Runner-Up in the category of “Best Video Magazine Style Program” and Second Runner-U p for “Best Inflight Audio Entertainment. ” Hawaiian’s inflight entertainment highlights Hawaii’s culture, traditions, people, music, and places. » Learn More



## Hawaiian Airlines is Hawaii’s Best – Travel + Leisure Magazine

July 15, 2004 - Readers of Travel + Leisure magazine have ranked Hawaiian higher than any other airline serving Hawaii in the category of “Best Domestic Airline” for the 2004 World’s Best Awards. Readers rated the airlines based on cabin comfort, food, inflight service, customer service, and value. Hawaii an ranked fifth ov erall among airlines nationwide. » Learn More



## Hawaiian Airlines Finishes 2003 as Nation’s #1 for OnTime Service

February 4, 2004 - Based on available industry data, Hawa iian finished 2003 with the best on-time performance of the top carriers reporting their results to the U.S. DOT. Hawaiian’s successful on-time service was enhanced in January 2003 when numerous “above and below wing” recommendations by front-line employees and management were implemented and collectively resulted in high flight schedule reliability. » Learn MoreDOT-OST-2013- Application of Hawa iian Airlines, Inc. HA-App-3 Page 8 of 10



## Hawaiian Airlines is Nation’s #1 for On-Time Service

December 18, 2003 - Through the first 10 months of 2003, Hawaiian Airlines was the nation’s #1 carrier for on-time service with 92.1 percent of its flights arriving on schedule. The figures were reached by QMark Research & Polling, which conducted a year-to-date industry analysis through Oc tober in preparation for Hawaiian’s voluntary filing of statistical reporting to the DOT for its monthly Air Travel Consumer Report

.



## Hawaiian Airlines Rated #1 for Meals and Cabin Service

October 21, 2003 - Condé Nast Traveler has rated Hawaiian as the nation’s leading carrier for superior meals and cabin service as part of its sixth annual Bu siness Travel Awards. In re viewing Hawaiian, the maga zine commented, “The big surprise is Hawaiian Airlines, which receives higher scores for Food/Beverages and Cabin Service than any other major.” Hawaiian ranked as th e fifth-best airline overall.



## Hawaiian Airlines Named Fourth Best U.S. Airline by Travel + Leisure Magazine

August 26, 2003 - Hawaiian Airlines is th e top-ranked airline serving Hawaii and the fourth highest ranked nationally, according to Travel + Leisure ’s ‘World’s Best Awards’ Readers’ Survey for 2003. The awards were determined by magazine subscribers completing a questionnaire in the first quarter of the year. » Learn More



## Hawaiian Airlines Named Fifth Best U.S. Airline for Service

July 14, 2003 - Travel + Leisure published its seventh annual World’s Best Service Readers’ Survey for 2003, showing that Hawaiian is the top-ranked carrier serving Hawaii and th e fifth highest rated airline overall in providing service to customers. The magazine noted that readers agree the single biggest factor for companies making the list is their people. » Learn MoreDOT-OST-2013- Application of Hawa iian Airlines, Inc. HA-App-3 Page 9 of 10



## Hawaiian Airlines Wins National Promotion Award for Lilo & Stitch

April 30, 2003 - Disney’s blockbuster anim ated film, Lilo & Stitch, was also a winner for Hawaiian Airlines, as the company was honored with a “Reggie Award” for its marketing campaign as the movie’s exclusive domestic airline partner. The Reggie Awards, w hose name is derived from “cash register” are to marketing promotions what the Oscars are to movies, rewarding excellence in planning, creativity, and execution. Hawaiian earned a Silver Reggie for its Lilo-themed campaign. » Learn More



## Hawaiian Airlines Honored for Corporate Philanthropy in 2002

November 25, 2002 - Hawaiian Airlines was recognized on National Philanthropy Day as Hawaii’s Outstanding Corporation in 2002 for its commitment to giving back to the community. Hawaiian wa s nominated by the Honolulu Symphony, which has benefited from the airline’s support for the past four ye ars. Hawaiian annually sponsors more than 30 organizations, including Bishop Museum, Boys & Gi rls Club of Hawaii, Honolulu Theatre for Youth, and the Merrie Monarch Festival.



## Hawaiian Airlines Receives Governor’s Kilohana Award for “Sharing Aloha” Project Hosting New York City Rescue Workers

March 26, 2002 - Hawaiian Airlines was honored with a Governor’s Kilohana Award recognizing the company’s employees for outstanding volunteerism in the “Sharing Al oha” project, the state’s hosting of New York rescue workers and families in December 2001. Hawaiian is the firs t company to receive the award in the business category, which was added this year. Hawaiian dona ted the use of two wide-body jets to provide free, roundtrip, non-stop flights between New York and Honolulu for the special visit. » Learn More



## Hawaiian Airlines Rated One of America’s Best for Third Straight Year

August 9, 2001 - For the third straight year, readers of Travel + Leisure Magazine have ranked Hawaiian Airlines in the Top 3 of the nation’s airlines. This latest accolade is one of many the airline has won for its quality of service, which includes being ranked in the Top 10 of domestic airlines for nine consecutive years in Condé Nast Traveler’s Readers’ Choice Survey. » Learn MoreDOT-OST-2013- Application of Hawa iian Airlines, Inc. HA-App-3 Page 10 of 10 

## Zagat Survey Names Hawaiian Airlines as Best U.S. Premium Airline

March 23, 2001 - Hawaiian Airlines scored the highest number of points and won Best Overall honors in the 2001 Zagat Survey of Premium U.S. Airlines. Hawaiian took first pl ace in the service and food categories, and finished only one point behind the winner in the category of comfort. » Learn More 

## See the Bureau of Transportation's statistics on how reliable our flights have been in the past