```

[Congressional Bills 118th Congress]
[From the U.S. Government Publishing Office]
[S. 3256 Introduced in Senate (IS)]

<DOC>

118th CONGRESS
  1st Session
                                S. 3256

   To amend title 38, United States Code, to establish the Veterans 
               Experience Office, and for other purposes.

_______________________________________________________________________

                   IN THE SENATE OF THE UNITED STATES

                            November 8, 2023

 Mr. King (for himself and Mr. Cornyn) introduced the following bill; 
which was read twice and referred to the Committee on Veterans' Affairs

_______________________________________________________________________

                                 A BILL

 
   To amend title 38, United States Code, to establish the Veterans 
               Experience Office, and for other purposes.

    Be it enacted by the Senate and House of Representatives of the 
United States of America in Congress assembled,

SECTION 1. SHORT TITLE.

    This Act may be cited as the ``Improving Veterans' Experience Act 
of 2023''.

SEC. 2. ESTABLISHMENT OF VETERANS EXPERIENCE OFFICE.

    (a) In General.--Chapter 3 of title 38, United States Code, is 
amended by adding at the end the following new section:
``Sec. 325. Veterans Experience Office
    ``(a) Establishment.--There is established in the Department within 
the Office of the Secretary an office to be known as the `Veterans 
Experience Office' (hereinafter referred to as the `Office' in this 
section).
    ``(b) Head of Office.--(1) The head of the Office shall be the 
Chief Veterans Experience Officer.
    ``(2) The Chief Veterans Experience Officer shall--
            ``(A) be appointed by the Secretary from among individuals 
        the Secretary considers qualified to perform the duties of the 
        position; and
            ``(B) report directly to the Secretary.
    ``(c) Function.--The functions of the Office are as follows:
            ``(1) To carry out the key customer experience initiatives 
        of the Department, including setting the customer experience 
        strategy, framework, policy, and other guidance for the 
        Department.
            ``(2) Requiring the heads of other organizations and 
        offices within the Department to report regularly on customer 
        experience metrics, action plans, and other customer experience 
        improvement efforts.
            ``(3) To carry out such other functions relating to 
        customer experience as the Secretary considers appropriate.
    ``(d) Staff and Resources.--(1) The Secretary shall ensure that the 
Office has such staff, resources, and access to customer experience 
information as may be necessary to carry out the functions of the 
Office.
    ``(2) Funds available for basic pay and other administrative 
expenses of other Department organizations shall also be available to 
reimburse the Office for all services provided at rates which will 
recover actual costs for services provided to such organizations.''.
    (b) Clerical Amendment.--The table of sections at the beginning of 
chapter 3 of such title is amended by adding at the end the following 
new item:

``325. Veterans Experience Office.''.
                                 <all>
```