<PAGE>

================================================================================

                                 UNITED STATES
                      SECURITIES AND EXCHANGE COMMISSION
                            Washington, D.C. 20549

                             _____________________
                                   FORM 10-Q
                            ______________________


X    Quarterly report pursuant to Section 13 or 15(d) of the Securities Exchange
--
     Act of 1934

     For the quarterly period ended March 31, 2001

                                      OR

__   Transition report pursuant to Section 13 or 15(d) of the Securities
     Exchange Act of 1934


                        Commission File Number: 0-30925


                          BLUE MARTINI SOFTWARE, INC.
            (Exact name of registrant as specified in its charter)

              Delaware                                      94-3319751
     (State or other jurisdiction of                    (I.R.S. Employer
      incorporation or organization)                   Identification No.)

                               2600 Campus Drive
                          San Mateo, California 94403
                   (Address of principal executive offices)

                        Telephone Number (650) 356-4000
              (Registrant's telephone number, including area code)


Indicate by check mark whether the registrant (1) has filed all reports required
to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during
the preceding 12 months (or for such shorter period that the registrant was
required to file such reports), and (2) has been subject to such filing
requirements for the past 90 days:

               Yes     X                  No _____
                     -----

As of May 1, 2001 there were approximately 69,705,000 shares of the registrant's
common stock outstanding.

================================================================================
<PAGE>

                          BLUE MARTINI SOFTWARE, INC.

                                     INDEX

<TABLE>
<CAPTION>
                     PART I.  FINANCIAL INFORMATION                         Page No.
                                                                            --------
<S>                                                                         <C>
Item 1.   Condensed Consolidated Financial Statements:

          Condensed Consolidated Balance Sheets
           March 31, 2001 and December 31, 2000............................   3

          Condensed Consolidated Statements of Operations
           Three months ended March 31, 2001 and 2000......................   4

          Condensed Consolidated Statements of Cash Flows
           Three months ended March 31, 2001 and 2000......................   5

          Notes to Condensed Consolidated Financial Statements.............   6

Item 2.   Management's Discussion and Analysis of Financial Condition
           and Results of Operations.......................................   9

Item 3.   Quantitative and Qualitative Disclosures About Market Risk.......  24


                          PART II.  OTHER INFORMATION

Item 6.  Exhibits and Reports on Form 8-K..................................  25

         Signatures........................................................  26
</TABLE>

                                       2
<PAGE>

PART I.  FINANCIAL INFORMATION
------------------------------

ITEM 1.  CONDENSED CONSOLIDATED FINANCIAL STATEMENTS


                          BLUE MARTINI SOFTWARE, INC.

                     CONDENSED CONSOLIDATED BALANCE SHEETS

                                (In thousands)

<TABLE>
<CAPTION>
                          ASSETS                                 March 31, 2001     December 31, 2000
                                                                 ---------------    -----------------
                                                                   (Unaudited)
<S>                                                              <C>                <C>

Current assets:
  Cash and cash equivalents.....................................      $ 31,047            $ 40,101
  Short-term investments........................................        42,266              62,183
  Accounts receivable, net......................................        10,093              12,584
  Prepaid expenses and other current assets.....................         7,602               6,942
                                                                      --------            --------
    Total current assets........................................        91,008             121,810
Property and equipment, net.....................................         9,804               8,713
Long-term investments...........................................        57,041              51,402
Intangible assets and other, net................................         5,982               6,373
                                                                      --------            --------
    Total assets................................................      $163,835            $188,298
                                                                      ========            ========

                   LIABILITIES AND STOCKHOLDERS' EQUITY

Current liabilities:
  Accounts payable..............................................      $  2,830            $  4,434
  Accrued employee compensation.................................         9,015               9,411
  Other current liabilities.....................................        10,782              14,233
  Deferred revenues.............................................        10,520              15,249
  Current portion of long-term obligations......................           179                 209
                                                                      --------            --------
    Total current liabilities...................................        33,326              43,536
Long-term obligations, less current portion.....................           106                 117
                                                                      --------            --------
    Total liabilities...........................................        33,432              43,653
                                                                      --------            --------
Stockholders' equity:
  Common stock..................................................            69                  69
  Additional paid-in-capital....................................       262,835             260,943
  Deferred stock compensation...................................       (33,026)            (42,106)
  Accumulated other comprehensive income........................           773                 282
  Accumulated deficit...........................................      (100,248)            (74,543)
                                                                      --------            --------
    Total stockholders' equity..................................       130,403             144,645
                                                                      --------            --------
    Total liabilities and stockholders' equity..................      $163,835            $188,298
                                                                      ========            ========
</TABLE>

    See accompanying notes to condensed consolidated financial statements.

                                       3
<PAGE>

                          BLUE MARTINI SOFTWARE, INC.

                CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

                     (In thousands, except per share data)
                                  (Unaudited)

<TABLE>
<CAPTION>
                                                                           Three Months Ended
                                                                                 March 31,
                                                                      ---------------------------
                                                                          2001               2000
                                                                      --------           --------
<S>                                                                   <C>                <C>
Revenues:
 License..........................................................    $  8,023           $  6,070
 Service..........................................................      12,506              4,611
                                                                      --------           --------
  Total revenues..................................................      20,529             10,681
                                                                      --------           --------
Cost of revenues:
 License..........................................................       1,179                561
 Service..........................................................      13,892              6,237
                                                                      --------           --------
  Total cost of revenues..........................................      15,071              6,798
                                                                      --------           --------
  Gross profit....................................................       5,458              3,883
                                                                      --------           --------
Operating expenses:
 Sales and marketing..............................................      16,887              8,580
 Research and development.........................................       7,391              4,402
 General and administrative.......................................       6,985              2,528
 Restructuring charges............................................       2,107                 --
                                                                      --------           --------
  Total operating expenses........................................      33,370             15,510
                                                                      --------           --------
  Loss from operations............................................     (27,912)           (11,627)
Interest income and other, net....................................       2,207                 60
                                                                      --------           --------
  Net loss........................................................    $(25,705)          $(11,567)
                                                                      ========           ========

Basic and diluted net loss per common share.......................      $(0.41)            $(0.46)
                                                                      ========           ========
Shares used in computing basic and diluted
 net loss per common share........................................      62,110             25,108
                                                                      ========           ========
 </TABLE>

    See accompanying notes to condensed consolidated financial statements.

                                       4
<PAGE>

                          BLUE MARTINI SOFTWARE, INC.

                CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

                                (In thousands)
                                  (Unaudited)

<TABLE>
<CAPTION>
                                                                                                    Three Months Ended
                                                                                                        March 31,
                                                                                              ----------------------------
                                                                                                2001                2000
                                                                                              --------            --------
<S>                                                                                           <C>                 <C>
Operating activities:
 Net loss.................................................................................    $(25,705)           $(11,567)
 Adjustments to reconcile net loss to net cash provided by
   (used in) operating activities:
     Depreciation and amortization........................................................       2,176                 623
   Amortization of stock compensation and warrants........................................       7,902               5,761
   Provision for doubtful accounts........................................................         950                 234
   Restructuring charges..................................................................       2,107
 Changes in operating assets and liabilities:
   Accounts receivable....................................................................       1,541              (3,112)
   Prepaid expenses and other assets......................................................        (769)             (1,319)
   Accounts payable, accrued employee compensation and
     other current liabilities............................................................      (3,177)              5,564
   Deferred revenues......................................................................      (4,729)              5,482
                                                                                              --------            --------
    Net cash provided by (used in) operating activities...................................     (19,704)              1,666
                                                                                              --------            --------
Cash flows from investing activities:
 Purchases of property and equipment......................................................      (2,898)             (2,704)
 Payment on short-term installment plan for the purchase of intangible assets.............      (4,250)                 --
 Sales and maturities of investments, net.................................................      14,769                 816
                                                                                              --------            --------
    Net cash provide by (used for) investing activities...................................       7,621              (1,888)
                                                                                              --------            --------
Cash flows from financing activities:
 Net proceeds from issuance of common stock...............................................       3,111               1,872
 Repurchases of common stock..............................................................         (41)                 --
 Repayment of debt and capital lease obligations..........................................         (41)               (126)
                                                                                              --------            --------
    Net cash provided by financing activities.............................................       3,029               1,746
                                                                                              --------            --------
Net increase (decrease) in cash and cash equivalents......................................      (9,054)              1,524
Cash and cash equivalents at beginning of period..........................................      40,101              10,362
                                                                                              --------            --------
Cash and cash equivalents at end of period................................................    $ 31,047            $ 11,886
                                                                                              ========            ========

Supplemental disclosures of noncash investing and financing activities:
Property and equipment acquired under capital lease
obligations...............................................................................    $     --            $    266
                                                                                              ========            ========
Deferred stock compensation...............................................................    $     --            $ 34,261
                                                                                              ========            ========
 Warrants issued in connection with lease financing and
  marketing arrangement...................................................................    $     --            $    176
                                                                                              ========            ========
 Forfeiture of stock options with deferred stock compensation.............................    $  1,178            $     --
                                                                                              ========            ========
</TABLE>

    See accompanying notes to condensed consolidated financial statements.

                                       5
<PAGE>

                          BLUE MARTINI SOFTWARE, INC.

             NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS


Note 1.  Basis of Presentation

     The condensed consolidated financial statements included herein are
unaudited and reflect all adjustments (consisting only of normal recurring
adjustments) which are, in the opinion of management, necessary for a fair
presentation of the financial position, results of operations and cash flows for
the interim periods. These condensed consolidated financial statements should be
read in conjunction with the consolidated financial statements and notes
thereto, together with Management's Discussion and Analysis of Financial
Condition and Results of Operations contained in the Blue Martini Software, Inc.
("Blue Martini Software" or the "Company") Annual Report on Form 10-K for the
year ended December 31, 2000. The results of operations for the three months
ended March 31, 2001 are not necessarily indicative of the results for the
entire year ending December 31, 2001.


Note 2.  Net Loss Per Common Share

     Basic net loss per common share is computed using the weighted average
number of outstanding shares of common stock during the period, excluding shares
of restricted stock subject to repurchase. Dilutive net loss per common share is
computed using the weighted average number of common shares outstanding during
the period and, when dilutive, potential common shares from options and warrants
to purchase common stock, and common stock subject to repurchase, using the
treasury stock method, and from convertible preferred stock, using the "if-
converted" method. Potential shares consist of convertible preferred stock,
unvested restricted common stock, stock options and warrants.

     The following potential common shares have been excluded from the
calculation of diluted net loss per share for all periods presented because the
effect would have been anti-dilutive (in thousands):

<TABLE>
<CAPTION>
                                                                                Three Months Ended
                                                                                    March 31,
                                                                               --------------------
                                                                                 2001        2000
                                                                               --------   ---------
<S>                                                                            <C>        <C>
Shares issuable under stock options..........................................   11,083       5,308
Shares of restricted stock subject to repurchase.............................    6,580       9,937
Shares issuable pursuant to warrants.........................................    2,445          45
Shares of convertible preferred stock on an "as-if-converted" basis..........       --      23,297
</TABLE>

     The weighted average exercise price of stock options outstanding was $8.71
and $1.25 at March 31, 2001 and 2000, respectively. The weighted average
purchase price of restricted stock was $0.46 and $0.20 at March 31, 2001 and
2000, respectively. The weighted average exercise price of warrants was $4.94
and $1.50 at March 31, 2001 and 2000, respectively.

                                       6
<PAGE>

Note 3.  Comprehensive Income (Loss)

     Other comprehensive income refers to revenues, expenses, gains and losses
that under generally accepted accounting principles are recorded as an element
of stockholders' equity but are excluded from net income. The components of
accumulated comprehensive loss are as follows (in thousands):

<TABLE>
<CAPTION>
                                                                               Three Months Ended
                                                                                   March 31,
                                                                           ------------------------
<S>                                                                        <C>            <C>
Net loss................................................................   $(25,705)      $(11,567)
Unrealized gain on available for sale investments, net of tax...........        491             --
                                                                           --------       --------
 Total comprehensive loss...............................................   $(25,214)      $(11,567)
                                                                           ========       ========
</TABLE>

Note 4.  Cash, Cash Equivalents and Short and Long-Term Investments

     The Company considers all highly liquid investments with remaining
maturities of three months or less at the date of purchase to be cash
equivalents. Cash and cash equivalents include money market funds, commercial
paper and various deposit accounts. Cash equivalents are recorded at cost, which
approximates fair value. At March 31, 2001 the Company's cash equivalents
consisted of high-quality institutional money market funds.

     The Company's investments are classified as "available-for-sale" and are
carried at fair value based on quoted market prices. These investments consist
of corporate obligations that included commercial paper, corporate bonds and
notes, U.S. government agency securities and asset-backed securities. Those
investments with original maturities greater than three months and less than
twelve months are considered short-term investments and those with original
maturities greater than twelve months are considered long-term investments.
Unrealized holding gains and losses, net of the related tax effect, are excluded
from earnings and are reported as a separate component of other comprehensive
income until realized. Realized gains and losses from the sale of available-for-
sale securities are determined on the specific identification basis.


Note 5.  Restructuring Charges

     During the quarter ended March 31, 2001, we initiated cost saving actions
resulting in restructuring charges of $2.1 million.  These charges included $1.4
million for the cancellation of facility lease contracts and $0.7 million for
severance benefits to be paid to employees involuntarily terminated and the
write-down of operating assets to be disposed of.  These actions resulted in the
termination of approximately 70 employees.  We anticipate paying restructuring-
related costs of approximately $2.0 million during the quarter ending June 30,
2001.


Note 6.  Segment Reporting

     SFAS No. 131, Disclosures about Segments of an Enterprise and Related
Information, establishes standards for the manner in which public companies
report information about operating segments in annual and interim financial
statements.  It also establishes standards for related disclosures about
products and services, geographic areas and major customers.  The method for
determining what information to report is based on the way management organizes
the operating segments within the Company for making operating decisions and
assessing financial performance.

                                       7
<PAGE>

     The Company's chief operating decision-maker is considered to be the chief
executive officer ("CEO"). The CEO reviews financial information presented for
purposes of making operating decisions and assessing financial performance. The
financial information is identical to the information presented in the
accompanying consolidated statements of operations and the Company had no
significant foreign operations through December 31, 1999. For the three months
ended March 31, 2001 and 2000, revenues derived from customers outside the
United States, principally in Europe, Asia and Latin America, represented 21%
and 19% of consolidated revenues, respectively. On this basis, the Company is
organized and operates in a single segment: the design, development and
marketing of software applications.

     For the quarter ended March 31, 2001, no single customer accounted for 10%
or more of our consolidated revenues. During the same period in 2000, sales to
two customers individually represented 12% and 10% of our consolidated revenues.


Note 7.  Recent Accounting Pronouncements

     In June 1998, the Financial Accounting Standards Board ("FASB") issued SFAS
133, Accounting for Derivative Instruments and Hedging Activities. The new
standard establishes accounting and reporting standards for derivative
instruments, including certain derivative instruments embedded in other
contracts, and for hedging activities. It requires companies to record
derivatives on the balance sheet as assets or liabilities, measured at fair
value. Accounting for changes in the values of those derivatives depends on the
intended use of the derivatives and whether they qualify for hedge accounting.
SFAS 133, as amended by SFAS 137 and SFAS 138, is effective for fiscal years
beginning after June 15, 2000. The Company has not entered into derivatives
contracts either to hedge existing risks or for speculative purposes.
Accordingly, the adoption of the new standard had no effect on the Company's
consolidated financial statements.

                                       8
<PAGE>

ITEM 2.  MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS
         OF OPERATIONS

     The following discussion of the financial condition and results of
operations of Blue Martini Software should be read in conjunction with the
Management's Discussion and Analysis of Financial Condition and Results of
Operations and the Consolidated Financial Statements and the Notes thereto
included in the Company's Annual Report on Form 10-K for the year ended December
31, 2000. This quarterly report on Form 10-Q contains forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as amended, and
Section 21E of the Securities Exchange Act of 1934, as amended, including
statements using terminology such as "can," "may," "believe," "designed to,"
"will," "expect," "plan," "anticipate," "estimate," "potential," or "continue,"
or the negative thereof or other comparable terminology regarding beliefs,
plans, expectations or intentions regarding the future. Forward-looking
statements involve risks and uncertainties and actual results, performance or
achievement, either of Blue Martini Software, third parties or our industry,
could differ materially from those discussed in the forward-looking statements.
All forward-looking statements and risk factors included in this document are
made as of the date hereof, based on information available to the Company as of
the date thereof, and the Company assumes no obligation to update any forward-
looking statement or risk factors.

Overview

     Blue Martini LLC, a Delaware limited liability company, was founded on June
5, 1998. On January 12, 1999, Blue Martini LLC merged into Blue Martini
Software, Inc., a Delaware corporation, with Blue Martini Software, Inc. being
the surviving entity. This merger was treated for financial reporting purposes
as a reorganization of entities under common control in a manner similar to a
pooling of interests.

     Blue Martini Software competes in the Electronic Customer Relationship
Management (eCRM) market and provides enterprise software applications and
services that enable companies to understand, target and interact with their
customers and business partners. Our products' analytic capabilities are
designed to allow companies to develop insights regarding customer behavior, and
then use these insights to provide customers with relevant products, content and
offerings. Our application suite also allow companies to interact with customers
and channel partners across multiple "touch points," including websites, mobile
wireless devices, cellular phones, e-mail and online marketplaces.

     Blue Martini Software's comprehensive packaged applications are designed to
offer extensive capabilities out-of-the-box, enabling companies to implement
eCRM solutions quickly and accelerate their time to benefit. Our application
suite is designed to be business-user friendly, allowing non-technical employees
to manage the day-to-day online content, campaigns and programs. In addition,
our application suite is extensible, thereby allowing developers to create
differentiating capabilities.

     Blue Martini Software's target customers include senior sales, marketing,
information technology (IT) and service executives in larger, established
companies.  We primarily target our licensing and marketing efforts towards the
manufacturing, retail, financial services and consumer goods industries.  As of
March 31, 2001, we had licensed our products to 93 customers worldwide.

     We recognize revenues in accordance with Statement of Position ("SOP") 97-
2, Software Revenue Recognition," as modified by SOP 98-9. SOP 97-2, as
modified, generally requires revenue earned on software arrangements involving
multiple elements such as software products, upgrades, enhancements, post
contract customer support ("PCS"), installation, training, etc. to be allocated
to each element based on the relative fair values of the elements. The fair
value of an element must be based on evidence that is specific to the vendor. If
evidence of fair value does not exist for all elements of a license agreement
and PCS is the only undelivered element, then all revenue for the license
arrangement is recognized ratably over the term of the agreement. If evidence of
fair value of all undelivered elements exists but evidence does not exist for
one or more delivered elements, then revenue is recognized using the residual
method. Under the residual method, the fair value of the undelivered elements is
deferred, and the remaining portion of the arrangement fee is recognized as
revenue.

                                       9
<PAGE>

     Our revenues are derived from the licensing of our application suite and
the sale of related services. The license agreement for our application suite
typically provides for an initial license fee to use the software in perpetuity.
License revenues are recognized when persuasive evidence of an agreement exists,
delivery of the product has occurred, the fee is fixed or determinable and
collectibility is probable, assuming no significant future obligations or
customer acceptance rights exist. If an acceptance period is contractually
provided, revenues are recognized upon the earlier of customer acceptance or the
expiration of that period. In instances where delivery is electronic and all
other criteria for revenue recognition have been achieved, the product is
considered to have been delivered when the customer either takes possession by
downloading the software or the access code to download the software has been
provided to the customer. Payments received in advance of revenue recognition
are recorded as deferred revenues.

     Services revenues are principally derived from consulting services,
technical support and training. Our maintenance agreements entitle customers to
receive software updates, maintenance releases and technical support.
Maintenance is typically paid in advance and the related revenues are deferred
and recognized ratably over the term of the maintenance contract, which is
typically one year. A majority of our customers use systems integrators to
implement our application suite. Consulting services and training are typically
sold on a time-and-materials basis and revenues from these services are
recognized when the services are performed and collectibility is deemed
probable.

     We market our application suite primarily through a direct sales force. We
also engage in alliances with systems integrators and technology vendors to
assist us in marketing and selling our application suite and related services.
While our revenues to date have been derived principally from customers in the
United States, international revenues accounted for 21% of our revenues for the
quarter ended March 31, 2001 and 19% for the quarter ended March 31, 2000. We
believe international revenues will represent a significant portion of our total
revenues in the future but may fluctuate as a percentage of revenues in the near
term as we build out our international presence. Although we have a limited
operating history, we believe that our quarterly operating results may reflect
seasonal fluctuations. For instance, quarterly results may fluctuate based on
our customers' fiscal year, budgeting cycles, sales incentive plans, slow summer
purchasing patterns and general economic conditions in markets where we conduct
business.

     To date, we have derived a significant portion of our revenues from a small
number of customers. No single customer accounted for more than 10% of our total
revenues for the quarter ended March 31, 2001. Revenues from two customers
individually represented 12% and 10% of our total revenues in the quarter ended
March 31, 2000. While we do not anticipate that any one customer will represent
more than 10% of total revenues in 2001, we do expect that a limited number of
customers will continue to account for a substantial portion of our license
revenues in a given quarter. As a result, if we lose a major customer or if
anticipated significant license contracts are delayed or cancelled, our revenues
and operating results in a particular quarterly period would be adversely
affected. In addition, customers that have accounted for significant revenues in
the past may not generate revenues in any future period. If we fail to obtain a
significant number of new customers or additional orders from existing customers
in any period, our business and operating results would be harmed.

     We believe our success requires expanding our customer base, growing our
relationships with consulting and system integrator partners, continuing to
enhance our application suite and growing our professional services, sales,
technical support and training organizations. There can be no assurance that we
will be successful in accomplishing any of these goals. We expect that our
operating expenses will increase to the extent we invest to expand our sales and
marketing operations worldwide, fund greater levels of research and development
and expand our related infrastructure. As a result of anticipated increases in
our operating expenses, we expect to continue to incur net losses both on a
quarterly and annual basis for the foreseeable future. Our operating expenses
are based in part on our expectations of future revenues and are relatively
fixed in the short term. As such, a delay in completion of new customer license
contracts or the recognition of revenues from one or more license contracts
could cause significant variations in our operating results from quarter to
quarter and could result in net losses in a given quarter being greater than
expected.

                                       10
<PAGE>

Results of Operations

     The following table presents selected financial data for the periods
indicated as a percentage of total revenues:

<TABLE>
<CAPTION>
                                                                              Three Months Ended
                                                                                   March 31,
                                                                           --------------------------
                                                                              2001            2000
                                                                           ----------      ----------
<S>                                                                        <C>             <C>
Revenues:
 License...............................................................        39%             57%
 Service...............................................................        61              43
                                                                           ------            ----
     Total revenues....................................................       100             100
                                                                           ------            ----
Cost of revenues:
 License...............................................................         5               5
 Service...............................................................        68              59
                                                                           ------            ----
     Total cost of revenues............................................        73              64
                                                                           ------            ----
     Gross profit......................................................        27              36
                                                                           ------            ----
Operating expenses:
 Sales and marketing...................................................        82              80
 Research and development..............................................        36              41
 General and administrative............................................        34              24
 Restructuring charges.................................................        11              --
                                                                           ------            ----
     Total operating expenses..........................................       163             145
                                                                           ------            ----
     Loss from operations..............................................      (136)           (109)
Interest and other, net................................................        11               1
                                                                           ------            ----
     Net loss..........................................................      (125)%          (108)%
                                                                           ======            ====
</TABLE>

Revenues

     License. Our first software product was commercially released in late March
1999, and we recognized no license revenues before that date. License revenues
increased from $6.1 million for the three months ended March 31, 2000 to $8.0
million for the three months ended March 31, 2001. The increase in license
revenues for the three months ended March 31, 2001 as compared to the same
period in 2000 was due to an increase in software licenses to new customers. We
believe that current economic conditions have resulted in decreased demand in
our target markets and, in particular, we have experienced an increase in the
average length of our sales cycles as compared to those experienced in 2000. To
the extent that the current economic downturn continues or increases in severity
we believe demand for our products and services, and therefore future revenues,
will be reduced as compared to prior periods.

     Service. Service revenues increased from $4.6 million in the first quarter
of 2000 to $12.5 million in the first quarter of 2001. The increase in service
revenues for the three months ended March 31, 2001 as compared to the same
period in 2000 was due to an increase in the number of consulting service
engagements and customer maintenance agreements, as well as an increase in
training revenues. We expect that our service revenues will fluctuate as a
percentage of total revenues. Service revenues are anticipated to decrease as a
percentage of total revenues over the long term as systems integrators and other
professional services organizations provide the consulting services, technical
support and training that we currently provide. A reduction in the number of
application suite licenses to new or existing customer will impact our service
offerings and will result in lower revenues from our customer training,
consulting services and technical support organizations. In the near term, we
expect service revenues to decrease based on the number of license contracts
signed in the quarter ended March 31, 2001.

                                       11
<PAGE>

Cost of Revenues

     License.  Cost of license revenues consists of royalties payable to third
parties and amortization of purchased intangibles for software that is either
embedded in or bundled with our products.  Cost of license revenues increased
from $561,000 for the three months ended March 31, 2000 to $1.2 million for the
three months ended March 31, 2001.  These amounts represented 9% and 15% of
license revenues for these periods in 2000 and 2001, respectively.  The increase
in cost of license revenues for the three months ended March 31, 2001 compared
to the same period in 2000 was principally the result of growth in license
revenues resulting in increased royalties payable to third parties as well as
$500,000 of amortization related to certain intangible assets acquired in
December 2000.  We expect our license revenues will impact cost of license
revenues.  To the extent license revenues increase, we expect cost of license
revenues to increase in absolute dollars but to decline slightly as a percentage
of license revenues as a result of royalty agreements that typically contain
declining royalty rates.

     Service.  Cost of service revenues consists primarily of salaries and other
personnel-related expenses, amortization of deferred stock compensation, as well
as depreciation of equipment used to provide consulting services, technical
support and training. Cost of service revenues increased from $6.2 million for
the three months ended March 31, 2000 to $13.9 million in the same period in
2001.  These amounts represented 135% and 111% of service revenues for these
periods. The increase in absolute dollars for the three months ended March 31,
2001 as compared to the same period in 2000 resulted from the expansion of our
consulting services, technical support and training organizations to support the
anticipated growth in new licenses and increased amortization of deferred stock
compensation.  Because our cost of service revenues are relatively fixed, our
cost of services, when expressed as a percentage of related service revenues,
may fluctuate in the near term, based primarily on our related service revenues.


Operating Expenses

     Sales and Marketing.  Sales and marketing expenses consist primarily of
costs of our direct sales and marketing personnel, amortization of deferred
stock compensation, as well as costs of marketing programs including trade
shows, advertisements, promotional activities and media events. Sales and
marketing expenses increased from $8.6 million for the three months ended March
31, 2000 to $16.9 million for the same period in 2001. The increase for the
three months ended March 31, 2001 as compared to the same period in 2000 was
primarily attributable to an increase in personnel-related expenses, including
higher commissions to sales personnel associated with increased revenues and
increased spending for marketing and advertising programs. Additionally,
amortization of deferred stock compensation accounted for an increase in sales
and marketing expense for the three months ended March 31, 2001 as compared to
the same period in 2000.

     In April 2000, we entered into a non-exclusive marketing and business
development agreement with a systems integrator to promote and market our
product in Europe, the Middle East and Africa. As part of this marketing
agreement, we issued a warrant to purchase 2,400,000 shares of our common stock
at an exercise price of $5.00 per share. The warrant is fully vested and non-
forfeitable and is exercisable at the end of eight years and can be exercised
sooner upon the achievement of performance milestones during the first four
years of the marketing agreement. The fair value of this warrant based on an
independent valuation was $13.8 million. The value of this warrant is being
amortized over the four-year term of the marketing agreement and included as a
non-cash component of marketing and sales expense in our consolidated statement
of operations. Amortization expense was $864,000 for the three months ended
March 31, 2001.

     Research and Development. Research and development expenses consist
primarily of salaries and related expenses for engineering personnel,
amortization of deferred stock compensation, costs of contractors and
depreciation of equipment used in the development of our software product. To
date, we have expensed all internal software development costs as incurred.

                                       12
<PAGE>

     Research and development expenses increased from $4.4 million for the three
months ended March 31, 2000 to $7.4 million for the same period in 2001. The
growth in expenses for the three months ended March 31, 2001 as compared to the
same period in 2000 was primarily due to an increase in personnel-related
expenses resulting from the addition of engineering personnel to support the
development and enhancement of our products and an increase in professional fees
related to product development activities, partially offset by a decrease in the
amortization of deferred stock compensation.

     General and Administrative. General and administrative expenses include
costs associated with our finance, human resources, legal, information systems
and other administrative functions and consist principally of salaries and
related expenses, professional fees, amortization of deferred stock
compensation, provisions for doubtful accounts and equipment depreciation.
General and administrative expenses increased from $2.5 million for the three
months ended March 31, 2000 to $7.0 million during the same period in 2001. The
increase in expenses for the three months ended March 31, 2001 as compared to
the same period in 2000 was attributable to amortization of deferred stock
compensation, expenses for administrative personnel, professional fees and an
increase in the provision for doubtful accounts.

     Restructuring charges. During the quarter ended March 31, 2001, we
initiated cost-saving actions resulting in restructuring charges of $2.1
million. These charges included $1.4 million for estimated payments for the
cancellation of facility lease contracts and $0.7 million for severance benefits
to be paid to employees involuntarily terminated and the write-down of operating
assets to be disposed of. We anticipate paying restructuring-related costs of
approximately $2.0 million during the quarter ending June 30, 2001.

     Stock Compensation.  Deferred stock compensation represents the difference
between the exercise price of stock option grants to employees and the deemed
fair value of our common stock at the time of those grants.  We recorded
deferred stock compensation of $2.2 million for the period from inception to
December 31, 1998, $10.4 million in 1999 and $50.6 million in 2000.  We are
amortizing deferred stock compensation to expense over the period during which
the stock options vest, generally four years, using an accelerated method
allowed by generally accepted accounting principles.  Such amortization amounted
to $4.4 million for the three months ended March 31, 2000 and $7.0 million for
the three months ended March 31, 2001.

     During the three months ended March 31, 2000, we granted and immediately
vested stock options to non-employees. In connection with these grants, we
recorded non-cash compensation expense of $1.4 million in 2000.  This reflects
the fair value of these stock options based on the Black-Scholes option-pricing
model.

     The amortization of deferred stock compensation, combined with the expense
associated with stock options granted to non-employees, relates to the following
items in the accompanying consolidated statement of operations (in thousands):

<TABLE>
<CAPTION>
                                                       Three Months Ended
                                                            March 31,
                                                      --------------------
                                                        2001        2000
                                                      --------    --------
       <S>                                            <C>         <C>
       Cost of revenues...........................     $1,612      $1,103
       Sales and marketing........................      1,369       1,392
       Research and development...................      1,188       2,167
       General and administrative.................      2,869       1,099
                                                       ------      ------
                                                       $7,038      $5,761
                                                       ======      ======
</TABLE>

     Amortization of deferred stock compensation is estimated to total $17.1
million for 2001, $6.9 million for 2002, $2.3 million for 2003 and $0.1 million
for 2004. Amortization of deferred stock compensation will be reduced in future
periods to the extent options are terminated prior to full vesting.

                                       13
<PAGE>

Interest Income and Other, Net

     Interest income and other, net consists of interest income from cash, cash
equivalents and available-for-sale short and long-term investments partially
offset by interest expense associated with capital leases. Interest income and
other, net increased from $60,000 for the three months ended March 31, 2000 to
$2.2 million for the three months March 31, 2001.  The increase was due
primarily to higher balances of cash, cash equivalents and short and long-term
investments as a result of our initial public offering in July 2000.

Income Taxes

     From inception to March 31, 2001, we incurred net losses for federal and
state tax purposes and have not recognized any tax provision or benefit. Because
of our limited operating history, our losses incurred to date and the difficulty
in accurately forecasting our future results, management does not believe that
the realization of the related deferred income tax asset meets the criteria
required by generally accepted accounting principles. Therefore, we have
recorded a 100% valuation allowance against the deferred income tax assets.

Liquidity and Capital Resources

     As of March 31, 2001, we had cash, cash equivalents and investments of
$130.4 million. In the first three months of 2001, net cash used in operating
activities was $19.7 million compared to $1.7 million provided by operating
activities in the comparable period in 2000. Net cash used in operating
activities for the first three months of 2001 and for the comparable period in
2000 was primarily the result of net losses of $25.7 million and $11.6 million,
respectively, after adjusting for restructuring charges of $2.1 million in the
first quarter of 2001 and amortization of deferred stock compensation, warrants
and intangible assets of $8.4 million for the first three months of 2001 and
$5.8 million for the comparable period in 2000.

     Net cash of $7.6 million was provided from investing activities for the
first three months of 2001 resulting from maturities of available-for-sale
investments, partially offset by cash used to purchase intangible assets and
computer hardware and software, office furniture and equipment. For the first
three months of 2000, net cash used for investing activities was $1.9 million
and principally related to the purchase of computer hardware and software,
office furniture and equipment.

     Net cash provided by financing activities was $3.0 million for the first
three months of 2001 and $1.7 million for the comparable period in 2000. The
cash provided by financing activities for the first three months of 2001 was
principally related to proceeds from shares issued under our employee stock
purchase and stock option plans. The cash provided by financing activities for
the first three months of 2000 was principally related to the issuance of common
stock under our stock option plan.

     Our liquidity, capital resources and results of operations in any period
could be impacted by the exercise of outstanding stock options and warrants. For
example, at March 31, 2001, we had outstanding options to purchase 11.1 million
shares of our common stock at a weighted average exercise price of $8.71 per
share, and had approximately 14.9 million additional shares reserved for future
grant under our stock option plans. In addition, we have issued warrants which
are now exercisable to purchase 2,445,000 shares of common stock at an weighted
average exercise price of $4.94 per share Accordingly, our liquidity and capital
resources may be impacted in future periods by cash proceeds upon exercise of
these securities and from securities reserved for future issuance under our
stock option plans. In addition, our per share results of operations could also
be impacted by the increased number of outstanding shares. However, we cannot
predict the timing or amount of proceeds from the exercise of these securities,
if they are exercised at all.

                                       14
<PAGE>

     We expect to experience growth in our operating expenses for the
foreseeable future in order to execute our business plan. As a result, we expect
that operating expenses and planned capital expenditures will constitute a
material use of our cash balances. In addition, we may use cash to fund
acquisitions or invest in other businesses, technologies or product lines. We
currently anticipate that our existing cash and investments will be sufficient
to meet our present working capital, capital expenditure and business expansion
requirements for 2001. However, we may require additional funds either within
this time period or at some future date. We may seek to raise these additional
funds through public or private debt or equity financing to meet these
additional working capital requirements. There can be no assurance that this
additional financing will be available, or if available, will be on reasonable
terms and not dilutive to our stockholders. If adequate funds are not available
on acceptable terms, our business and operating results will be adversely
affected. If we were to seek additional financing today, we do not believe it
would be available on reasonable terms.

Factors That May Impact Future Operating Results

Our short operating history makes it difficult to evaluate our business and
prospects.

     You must consider our business and prospects given the risks, expenses and
challenges we might encounter because we are at an early stage of development in
a new and rapidly evolving market. We were founded in June 1998 and licensed our
first software product in late March 1999, and our sales and service
organizations are new. Due to our short operating history, our future financial
performance is not predictable and may not meet analyst projections for revenues
or other operating results, thereby disappointing investors and resulting in a
significant decline in our stock price.

We have incurred losses during our operating history and expect losses to
continue for the foreseeable future and we may not achieve or maintain
profitability.

     We have incurred net losses in each quarterly period since our inception.
As of March 31, 2001, we had an accumulated deficit of $100.2 million. We expect
to continue to incur losses on both a quarterly and annual basis for the
foreseeable future. Moreover, we expect to continue to incur significant sales
and marketing and research and development expenses. Further, we will incur
substantial stock compensation expense in future periods, which represents non-
cash charges incurred due to the issuance of stock options prior to the closing
of our initial public offering on July 28, 2000. Therefore, we will need to
significantly increase our revenues to achieve and maintain profitability. We
may not be able to generate sufficient revenues to achieve profitability.

Our product has a long and variable sales cycle, which makes it difficult to
predict our future results and may cause our operating results to vary
significantly.

     Our revenues and results of operations are difficult to predict and may
fluctuate substantially from quarter to quarter. For example, certain indicators
that we relied upon in developing our license revenue forecasts, such as our
historical pattern of transaction timing and anticipated sales cycles, did not
prove reliable for the quarter ended March 31, 2001. Therefore, our results for
the quarter were significantly less than our expectations at the beginning of
the period. To the extent that there continues to be economic uncertainty or
perceived uncertainty in global economies, we believe our operating results
could be materially and adversely affected.

     The period between initial contact with a prospective customer and the
licensing of our application suite varies and can range from three to twelve
months.  The timing of revenues from the licensing of our application suite is
difficult to forecast for a variety of reasons, including the following factors:

     .    A significant portion of our license agreements are completed within
          the last few weeks of each quarter. Recently this pattern has become
          more pronounced, and as a result, any revenue shortfalls for a
          quarterly period may not be known until late in the quarter.

                                       15
<PAGE>

     .    Our sales cycle is long and complex as customers consider a number of
          factors before committing to purchase our application suite. Factors
          considered by customers when evaluating our application suite include
          product benefits, cost and time of implementation, ability to operate
          with existing and future computer systems and the ability to
          accommodate increased transaction volume and product reliability. As a
          result, we spend significant time and resources informing prospective
          customers about our application suite, which may not result in a
          completed transaction, which may impact our operating margins.

     .    Because the licensing of our application suite is often an enterprise-
          wide decision by our customers that involves many factors, our ability
          to conclude license agreements may be impacted by changes in the
          strategic importance of eCRM projects at customers, budgetary
          constrains or changes in customer management.

     .    The contract value of individual license agreements can vary
          significantly, therefore, delays in the signing of one or more large
          license agreements or the loss of a significant customer order could
          have a material impact on our revenues and results of operations
          because a substantial portion of our quarterly revenues are derived
          from a small number of customers.

     .    The existence or even the anticipation by potential customers of
          economic downturns in the markets in which we operate has in the
          quarter ended March 31, 2001 and may continue in future periods to
          decrease the demand for our applications, cause pricing pressures for
          our products and substantially reduce our contracting activity. As a
          result of these macroeconomic conditions, customers have during the
          quarter ended March 31, 2001 and may continue in future periods to
          unexpectedly postpone or cancel planned eCRM projects, including, the
          evaluation and purchase of new applications or upgrades to existing
          applications.

     .    Customer evaluation, purchasing and budgeting processes vary
          significantly from company to company, and a customer's internal
          Customer evaluation, purchasing and budgeting processes vary
          significantly from company to company, and a customer's internal
          approval and expenditure authorization process can be difficult and
          time consuming. Delays on approvals, even after selection of a vendor,
          could impact the timing and amount of revenues recognized in a
          quarterly period.

     .    Changes in our sales incentive plans may have an unpredictable impact
          on our sales cycle and contracting activities.

     .    The number, timing and significance of enhancements to our application
          suite and the introduction of new software by our competitors and us
          may affect customer-purchasing decisions.

     Several factors may require us to defer recognition of license revenue for
a significant period of time after entering into a license agreement, including
instances where we are required to deliver either unspecified additional
products or specified upgrades for which we do not have vendor-specific-
objective-evidence of fair value. While we have a standard software license
agreement that provides for revenue recognition provided that delivery has taken
place, collectibility from the customer is probable and assuming no significant
future obligations or customer acceptance rights exist, customer negotiations
and revisions to these terms could impact our ability to recognize revenues at
the time of delivery. Also, the additional time needed to negotiate mutually
acceptable terms that culminate in an agreement to license our application suite
could also extend the sale cycle.

     Slowdowns or variances from internal expectations in our quarterly license
contracting activities may impact our service offerings and may result in lower
revenues from our training, consulting services and technical support
organizations.  Our ability to maintain or increase service revenues is highly
dependent on our ability to increase the number of license agreements we enter
into with customers.

     Because our operating expenses are based on our expectations for future
revenues and are relatively fixed in the short term, any revenue shortfall below
expectations could have an immediate and significant adverse effect on our
consolidated results of operations and financial condition.

                                       16
<PAGE>

The current economic downturn has impacted demand for our products and services
and may adversely impact future revenues.

     The majority of our revenues has been and is expected to continue to be
derived from customers in the United States. Recent economic indicators,
including projected gross domestic product, reflect a decline in economic
activity in the United States. Some reports have indicated an even more
significant decline in spending by corporations in the area of information
technology, which includes the eCRM market. Because current conditions in the
domestic and global economies are extremely uncertain, it is difficult to
estimate the level of growth for the economy as a whole. It is even more
difficult to correlate the impact of macro-economic conditions on our sales
activities. We believe that current economic conditions have resulted in
decreased demand in our target markets, and in particular, have increased the
average length of our sales cycles. In addition, certain indicators relied upon
in developing our license revenue forecast, such as our historical pattern of
transaction timing and anticipated sales cycles, did not prove reliable during
the quarter ended March 31, 2001. Because our budgeting and forecasting are
dependent upon estimates of revenue growth in the markets we target, the
prevailing economic uncertainty renders estimates of anticipated license
contract signings and future revenues more difficult than usual. The future
performance of the overall domestic and global economies will have a significant
impact on our overall performance. To the extent that the current downturn
continues or increases in severity, or results in a similar downturn worldwide,
we believe demand for our products and services, and therefore future revenues,
will be reduced.

Because a small number of customers have accounted, and are likely to continue
to account, for a substantial portion of our revenues, our revenues could
decline due to the loss or delay of a single customer order.

     A relatively small number of customers account for a significant portion of
our total quarterly revenues. The loss or delay of individual orders could have
a significant impact on revenues and operating results. No single customer
accounted for more than 10% of our revenues for the three-month period ended
March 31, 2001. Sales to two customers individually accounted for 12% and 10% of
our total revenues in the quarter ended March 31, 2000. We expect that revenues
from a limited number of new customers will continue to account for a large
percentage of total revenues in future periods. Our ability to attract new
customers will depend on a variety of factors, including the performance,
quality, breadth, depth and price of our current and future products. Our
failure to add new customers that make significant purchases of our application
suite and services would reduce our future revenues.

     We record as deferred revenues payments from customers that do not meet our
revenue recognition policy requirements. Since some of our quarterly revenues
are recognized from deferred revenues, our quarterly results will depend
primarily upon entering into new agreements to generate revenues for that
quarter. New agreements may not result in revenues in the quarter in which the
agreement was signed and commissions and royalties may become payable, and we
may not be able to predict accurately when revenues from these agreements will
be recognized. Similarly, declines in deferred revenues from prior quarters may
disappoint investors and could result in a significant decline in our stock
price. We expect the level of our deferred revenues to fluctuate in future
periods.

                                       17
<PAGE>

All of our revenues to date have been derived from the licensing of our
application suite and the sale of related services, and if we fail to
successfully upgrade or enhance our application suite and introduce new
products, our revenues would decline.

     All of our revenues to date have been derived from the licensing of our
application suite and the sale of related services. Although license revenues
increased in the first quarter of 2001 as compared to the same period in 2000,
only 39% of our total revenues were derived from the licensing of our
application suite as compared to 57% in the same period of 2000. Since
introducing our products in March 1999, license revenues have accounted for 55%
of our total revenues. The decrease in the percentage of revenues derived from
license sales in the current quarter resulted primarily from a decrease in
quarterly license sales when compared to the preceding three quarters and
quarterly increases in service revenues for the same period. Our future revenues
will depend, in significant part, on our successful development and license of
new and enhanced versions of our application suite and of other new products. If
we are not able to successfully develop new products or these new products do
not achieve market acceptance, our revenues would be reduced.

Our failure to develop and maintain strong relationships with consulting and
system integrator firms (CSIs) would harm our ability to market our application
suite, which could reduce future revenues and increase our expenses.

     An increasing portion of our sales are influenced by the recommendation of
our application suite by systems integrators, consulting firms and other third
parties that help deploy our application suite for our customers. Losing the
support of these third parties may limit our ability to penetrate our existing
or potential markets. These third parties are under no obligation to recommend
or support our application suite and could recommend or give higher priority to
the products and services of other companies or to their own products. Our
inability to gain the support of CSIs or a shift by these companies toward
favoring competing products could negatively affect our software license and
service revenues.

     Some CSIs also engage in joint marketing and sales efforts with us. If our
relationships with CSIs fail, we will have to devote substantially more
resources to the sales and marketing of our application suite. In many cases,
these parties have extensive relationships with our existing and potential
customers and influence the decisions of these customers. A number of our
competitors have longer and more established relationships with these CSIs than
we do, and as a result these CSIs may be more likely to recommend competitors'
products and services and increase our expenses.

Our failure to develop and maintain strong relationships with systems
integrators would harm our ability to implement our application suite.

     Systems integrators assist our customers with the installation and
deployment of our application suite, in addition to those products of our
competitors, and perform custom integration of computer systems and software. If
we are unable to develop and maintain relationships with systems integrators, we
would be required to hire additional personnel to install and maintain our
application suite, which would result in delays in our ability to recognize
revenue and higher expenses.

If our product does not operate with a wide variety of hardware, software and
operating systems used by our customers, our revenues would be harmed.

     We currently serve a customer base that uses a wide variety of constantly
changing hardware, software applications and operating systems. Our application
suite will only gain broad market acceptance if it can support a wide variety of
hardware, software applications and systems. If our product is unable to support
a variety of these products, our revenues would be harmed. Our business depends
on the following factors, among others:

                                       18
<PAGE>

     .    our ability to integrate our application suite with multiple hardware
          systems and existing software systems and to modify our product as new
          versions of packaged applications are introduced;

     .    our ability to anticipate and support new standards, especially
          Internet-based standards; and

     .    our ability to integrate additional software modules under development
          with our existing application suite.

Recent cost-reduction efforts may not result in anticipated savings and may
adversely impact productivity and service levels.

     In March 2001, we announced a reduction in our workforce of approximately
13% and instituted various cost control measures. Since these cost control
efforts involve many aspect of our business, they could adversely impact
productivity throughout the Company. Even if we are successful with these
efforts and generate the anticipated cost savings, there may be other factors
that adversely impact our results from operations.

If our application suite does not successfully function for customers with large
numbers of transactions, customers or product offerings, we may lose sales and
suffer decreased revenues.

     Our application suite must be able to accommodate a large number of
transactions, customers and product offerings. Large scale usage presents
significant technical challenges that are difficult or impossible to predict. To
date, our application suite has been deployed by only a limited number of
customers and, therefore, we cannot assure you that our application suite is
able to meet our customers' demands for large-scale usage. If our customers
experience difficulty with our application suite during periods of high traffic
or usage, it could damage our reputation and reduce our revenues.

Defects in our application suite could diminish demand for our application suite
and result in loss of revenues, decreased market acceptance, injury to our
reputation and product liability claims.

     We have in the past discovered software errors and performance problems
with our application suite after commencement of commercial shipment, and as a
result, have experienced injury to our reputation, increased expenses, delays in
the shipment of our application suite and our customers have experienced
difficulty in deploying and operating our application suite.

     Errors in our application suite may be caused by defects in third-party
software incorporated into our application suite.  If so, we may not be able to
fix these defects without the cooperation of these software providers.  Since
these defects may not be as significant to our software providers as they are to
us, we may not receive the rapid cooperation that we may require. We may not
have the contractual right to access the source code of third-party software
and, even if we access the source code, we may not be able to fix the defect.

     Since our customers use our application suite for critical business
applications such as e-commerce, any errors, defects or other performance
problems of our application suite could result in damage to the businesses of
our customers. Consequently, these customers could delay or withhold payment to
us for our software and services, which could result in an increase in our
provision for doubtful accounts or an increase in collection cycles for accounts
receivable, both of which could disappoint investors and result in a significant
decline in our stock price. In addition, these customers could seek significant
compensation from us for their losses. Even if unsuccessful, a product liability
claim brought against us would likely be time consuming and costly and harm our
reputation, and thus our ability to license to new customers. Even if a suit is
not brought, correcting errors in our application suite could increase our
expenses.

                                       19
<PAGE>

If we fail to introduce new versions and releases of our application suite in a
timely manner, customers may license competing products and our revenues may
decline.

     We may fail to introduce or deliver new products on a timely basis, if at
all. In the past, we have experienced delays in the commencement of commercial
shipments of enhancements to our application suite. To date, these delays have
not had a material impact on our revenues. If we are unable to ship or implement
new products or enhancements to our application suite when planned or at all, or
fail to achieve timely market acceptance of these new products or enhancements,
we may suffer lost sales and could fail to increase our revenues. Our future
operating results will depend on demand for our application suite, including new
and enhanced releases that are subsequently introduced.

We may not successfully enter international markets or generate significant
revenues abroad, which could result in slower revenue growth and harm our
business.

     To date, we have generated limited revenues from sales outside the United
States. We have established sales offices in the United Kingdom, Canada,
Germany, Sweden, France, Netherlands, Hong Kong and Australia and intend to do
so elsewhere in Europe, Asia and Latin America. If we fail to license our
application suite in international markets, we could experience slower revenue
growth and our business could be harmed. We anticipate devoting significant
resources and management attention to expanding international opportunities.
Expanding internationally subjects us to a number of risks, including:

     .    greater difficulty in staffing and managing foreign operations;
     .    expenses associated with foreign operations and compliance with
          applicable laws;
     .    changes in a specific country's or region's political or economic
          conditions;
     .    expenses associated with localizing our product for foreign countries;
     .    differing intellectual property rights;
     .    protectionist laws and business practices that favor local
          competitors;
     .    longer sales cycles and collection periods or seasonal reductions in
          business activity;
     .    multiple, conflicting and changing governmental laws and regulations;
          and
     .    foreign currency restrictions and exchange rate fluctuations.

Our growth continues to place a significant strain on our management systems and
resources, and if we fail to manage our growth our ability to market and license
our application suite, sell our services and develop new products may be harmed.

     We must manage our growth effectively in order to successfully license our
application suite, sell our services and achieve revenue growth and
profitability in a rapidly evolving market. Our growth has placed, and will
continue to place, a significant strain on our management systems and resources,
and we may not be able to effectively manage our growth in the future. We have
increased the scope of our operations and have added a substantial number of
employees. For example, the number of our employees grew from 123 people at
December 31, 1999 to 473 people at December 31, 2000 to 515 at March 31, 2001
after staff reductions. For us to effectively manage our growth, we must
continue to do the following:

     .    improve our operational, financial and management controls;
     .    improve our reporting systems and procedures;
     .    install new management and information control systems; and
     .    expand, train and motivate our workforce.

                                       20
<PAGE>

Because competition for qualified personnel is intense, we may not be able to
retain or recruit personnel, which could impact the development and license of
our application suite.

     If we are unable to hire or retain qualified personnel, or if newly hired
personnel fail to develop the necessary skills or to reach expected levels of
productivity, our ability to develop and market our application suite will be
weakened. Our success also depends on the continued contributions of our key
management, engineering, sales and marketing and professional services
personnel. In particular, Monte Zweben, our Chairman, President and Chief
Executive Officer, would be difficult to replace.

     Our ability to increase our sales will depend on our ability to recruit,
train and retain top quality sales people who are able to target prospective
customers' senior management and who can effectively service large accounts.
There is a shortage of qualified sales personnel in our industry and competition
for them is intense.

Failure of our prospective technology customers to receive necessary funding
could harm our business.

     Our customers include rapidly growing technology companies. Most privately
and publicly held technology companies require outside cash sources to continue
operations. Recently, funding has been less available for technology companies
as a result of the stock market decline and public and private investor concern
regarding technology-based businesses. These factors have reduced demand for our
application suite from technology-based customers and reduced demand for
additional services from current technology-based customers. Failure by existing
customers in this industry to receive or generate adequate funding has and may
continue to result in provisions for uncollectible accounts receivable from such
companies.

Increasing government regulation of the Internet, imposition of sales and other
taxes on products sold by our customers over the Internet and privacy concerns
relating to the Internet could reduce the license of our application suite and
harm our business.

     Federal, state or foreign agencies may adopt laws or regulations affecting
the use of the Internet as a commercial medium. We expect that laws and
regulations relating to user privacy, pricing, content and quality of products
and services could indirectly affect our business.

     Current federal legislation limits the imposition of state and local taxes
on Internet-related sales at this time. Congress may choose not to renew this
legislation in 2002, in which case state and local governments would be free to
impose taxes on electronically purchased goods. The imposition of new sales or
other taxes could limit the growth of Internet commerce in general and, as a
result, the demand for our application suite and services.

     Businesses use our application suite to capture information regarding their
customers when those customers contact them on-line with customer service
inquiries. Privacy concerns may cause visitors to withhold personal data, which
would limit the effectiveness of our application suite. More importantly, even
the perception of privacy concerns, whether or not valid, may indirectly inhibit
market acceptance of our application suite.

                                       21
<PAGE>

If we are unable to meet the rapid changes in technology, our existing
application suite could become obsolete.

     The market for our application suite is marked by rapid technological
change, frequent new product introductions, Internet-related technology
enhancements, uncertain product life cycles, changes in client demands and
evolving industry standards. We cannot be certain that we will successfully
develop and market new products, new product enhancements or new products
compliant with present or emerging Internet technology standards. New products
based on new technologies or new industry standards can render existing products
obsolete and unmarketable. To succeed, we will need to enhance our current
application suite and develop new products on a timely basis to keep pace with
developments related to Internet technology and to satisfy the increasingly
sophisticated requirements of our clients. Enterprise application software
technology is complex and new products and product enhancements can require long
development and testing periods. Any delays in developing and releasing enhanced
or new products could harm our business.

Rising energy costs and power system shortages in California may result in
increased operating expenses and reduced net income, and harm our operations due
to power loss.

     California is currently experiencing an energy crisis and has recently
experienced significant power shortages. As a result, energy costs in
California, including natural gas and electricity, may rise significantly over
the next year. Because our principal operating facilities are located in
California, our operating expenses may increase significantly if this trend
continues. In addition, California has on some occasions implemented, and may in
the future continue to implement, rolling blackouts throughout the state. If
blackouts interrupt our power supply, we may be temporarily unable to operate.
Any such interruption in our ability to continue operations could delay the
development, marketing and sale of our application suites. Future interruptions
could damage our reputation, harm our ability to retain existing customers and
to obtain new customers, and could result in lost revenue, any of which could
have an adverse effect on our operating results.

Our directors and executive officers maintain significant control over Blue
Martini Software, which may lead to conflicts with other stockholders over
corporate governance.

     Our directors, executive officers and holders of 5% or more of our
outstanding common stock beneficially owned approximately 57.5% of our
outstanding common stock as of April 9, 2001. Monte Zweben, our Chairman,
President and Chief Executive Officer, together with related entities,
beneficially owned approximately 39.0% of our common stock as of this date.
These stockholders, acting together, and Mr. Zweben, individually, will be able
to significantly influence all matters requiring approval by our stockholders,
including the election of directors and significant corporate transactions, such
as mergers or other business combination transactions. This control may delay or
prevent a third party from acquiring or merging with us.

There may be sales of a substantial amount of our common stock in the near
future that could cause our stock price to fall.

     Our current stockholders hold a substantial number of shares, which they
are able to sell in the public market, subject to restrictions under the
Securities Act. Sales of a substantial number of shares of our common stock
within a short period of time could cause our stock price to fall. In addition,
the sale of these shares could impair our ability to raise capital through the
sale of additional stock.

                                       22
<PAGE>

We are at risk of securities class action litigation due to our expected stock
price volatility.

     In the past, securities class action litigation has often been brought
against a company following a decline in the market price of its securities.
This risk is especially acute for us because technology companies have
experienced greater than average stock price volatility in recent years,
particularly since mid-2000 to the present, and, as a result, technology
companies have been subject to, on average, a greater number of securities class
action claims than companies in other industries. We may in the future be the
target of similar litigation. Securities litigation could result in substantial
costs and divert management's attention and resources, and could harm our
business.

We have implemented anti-takeover provisions that could discourage or prevent a
takeover, even if an acquisition would be beneficial to our stockholders.

     Provisions of our amended and restated certificate of incorporation and
bylaws, as well as provisions of Delaware law, could make it more difficult for
a third party to acquire us, even if doing so would be beneficial to our
stockholders. These provisions include:

 .    establishment of a classified board of directors requiring that not all
     members of the board may be elected at one time;
 .    authorizing the issuance of "blank check" preferred stock that could be
     issued by our Board of Directors to increase the number of outstanding
     shares and thwart a takeover attempt;
 .    prohibiting cumulative voting in the election of directors, which would
     otherwise allow less than a majority of stockholders to elect director
     candidates;
 .    limitations on the ability of stockholders to call special meetings of
     stockholders;
 .    prohibiting stockholder action by written consent and requiring all
     stockholder actions to be taken at a meeting of our stockholders; and
 .    establishing advance notice requirements for nominations for election to
     the board of directors or for proposing matters that can be acted upon by
     stockholders at stockholder meetings.

     In addition, Section 203 of the Delaware General Corporations Law and
the terms of our stock option plans may discourage, delay or prevent a change in
control of the Company.

Recent Accounting Pronouncements

     In June 1998, the Financial Accounting Standards Board ("FASB") issued SFAS
133, Accounting for Derivative Instruments and Hedging Activities. The new
standard establishes accounting and reporting standards for derivative
instruments, including certain derivative instruments embedded in other
contracts, and for hedging activities. It requires companies to record
derivatives on the balance sheet as assets or liabilities, measured at fair
value. Accounting for changes in the values of those derivatives depends on the
intended use of the derivatives and whether they qualify for hedge accounting.
SFAS 133, as amended by SFAS 137 and SFAS 138, is effective for fiscal years
beginning after June 15, 2000. The Company has not entered into derivatives
contracts either to hedge existing risks or for speculative purposes.
Accordingly, the adoption of the new standard had no effect on our consolidated
financial statements.

                                       23
<PAGE>

Item 3.  Quantitative and Qualitative Disclosures About Market Risk

Foreign Currency Exchange Rate Risk

     Through March 31, 2001, all of our recognized revenues have been
denominated in United States dollars and were from both domestic and
international customers. Our exposure to foreign currency exchange rate changes
has been immaterial. We expect that future license and service revenues will
continue to be derived from international markets and may be denominated in the
currency of the applicable market. Through March 31, 2001, we have expanded our
international operations and have hired personnel in Europe and Asia Pacific. We
have incurred limited operating expenses denominated in foreign currencies. Our
future operating results may become subject to significant fluctuations based
upon changes in the exchange rates of foreign currencies in relation to the
United States dollar. We expect to continue to engage in international sales
denominated in United States dollars. An increase in the value of the United
States dollar relative to foreign currencies could make our products less
competitive in international markets. Although we will continue to monitor our
exposure to currency fluctuations and, when appropriate, may use economic
hedging techniques in the future to minimize the effect of these fluctuations,
we cannot assure you that exchange rate fluctuations will not adversely affect
our financial results in the future. Through March 31, 2001, the Company had not
engaged in foreign currency hedging activities.

Interest Rate Risk

     Our exposure to financial market risk, including changes in interest rates,
relates primarily to our investment portfolio. We typically do not attempt to
reduce or eliminate our market exposure on our investment securities because a
substantial majority of our investments are in fixed rate securities with
maturities not exceeding 18 months. We do not invest in any derivative
instruments. The fair value of our investment portfolio or related income would
not be significantly impacted by either a 100 basis point increase or decrease
in interest rates due mainly to the fixed-rate, and relatively short-term nature
of our available-for-sale investment portfolio.


                                       24
<PAGE>

PART II.  OTHER INFORMATION
---------------------------

Item 6.  Exhibits and Reports on Form 8-K

(a)  Exhibits

     The following exhibits are filed herewith:

<TABLE>
<CAPTION>
       Exhibit
       Number                                                Description
      -------                                                -----------
      <S>                    <C>
        3.1                  Amended and Restated Certificate of Incorporation of the Registrant./1/

        3.2                  Amended and Restated Bylaws of the Registrant/2/

        4.1                  Specimen Stock Certificate./3/

       10.1                  2000 Equity Incentive Plan, as amended./4/

       10.2                  2000 Employee Stock Purchase Plan, as amended./4/

       10.3                  Agreement by and between the Registrant and Jeanne Urich./4/

       10.4                  Fifth Amendment to Lease between Peninsula Office Park Associates, L.P., and Registrant, dated
                             February 16, 2001./4/

       10.5                  Lease Agreement between 411 Borel LLC and Registrant, dated February 5, 2001./4/
</TABLE>
____________________________
/1/   Incorporated by reference to the Registrant's Form 10-Q for the six-month
      period ended June 30, 2000.
/2/   Incorporated by reference to the Registrant's Registration Statement on
      Form S-8 (No. 333-55374).
/3/   Incorporated by reference to the Registrant's Registration Statement on
      Form S-1 (No. 333-36062), as amended.
/4/   Incorporated by reference to the Registrant's Annual Report on Form 10-K
      for the year ended December 31, 2000.

(b)  Reports on Form 8-K

        No reports on Form 8-K were filed during the quarter ended March 31,
        2001.


                                       25
<PAGE>


                                  SIGNATURES

     Pursuant to the requirements of the Securities Exchange Act of 1934, the
registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.

Dated:  May 14, 2001

                                BLUE MARTINI SOFTWARE, INC.
                                (Registrant)


                                /S/ Monte Zweben
                                ----------------
                                Monte Zweben
                                Chairman, President and Chief Executive Officer



                                /S/ John E. Calonico, Jr.
                                -------------------------
                                John E. Calonico, Jr.
                                Vice President and Chief Financial Officer
                                (Principal Financial Accounting Officer)


                                       26
<PAGE>

                               Index to Exhibits

<TABLE>
<CAPTION>


  Exhibit
  Number                                       Description
  -------                                      -----------
  <C>     <S>
    3.1   Amended and Restated Certificate of Incorporation of the Registrant./1/
    3.2   mended and Restated Bylaws of the Registrant/2/
    4.1   Specimen Stock Certificate./3/
   10.1   2000 Equity Incentive Plan, as amended./4/
   10.2   2000 Employee Stock Purchase Plan, as amended./4/
   10.3   Agreement by and between the Registrant and Jeanne Urich./4/
   10.4   Fifth Amendment to Lease between Peninsula Office Park Associates, L.P., and Registrant, dated February 16, 2001./4/
   10.5   Lease Agreement between 411 Borel LLC and Registrant, dated February
          5, 2001./4/
</TABLE>
_____________________________
/1/  Incorporated by reference to the Registrant's Form 10-Q for the six-month
     period ended June 30, 2000.

/2/  Incorporated by reference to the Registrant's Registration Statement on
     Form S-8 (No. 333-55374).

/3/ Incorporated by reference to the Registrant's Registration Statement on Form
    S-1 (No. 333-36062), as amended.

/4/ Incorporated by reference to the Registrant's Annual Report on Form 10-K for
    the year ended December 31, 2000.


                                      27