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UNITED STATESSECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549




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FORM 10-Q

(Mark One)

|    |  |                                                                   
|--- |  | ------------------------------------------------------------------
|[X] |  | QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES

EXCHANGE ACT OF 1934

For the Quarterly Period Ended September 30, 2002

OR

|     |  |                                                                    
|---- |  | -------------------------------------------------------------------
|[  ] |  | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES

EXCHANGE ACT OF 1934

For the Transition Period From  to .



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Commission File Number: 000-25781

NET PERCEPTIONS, INC.

(Exact name of Registrant as specified in its charter)


|                                                                        |  |                                                   
|----------------------------------------------------------------------- |  | --------------------------------------------------
|Delaware
(State or other jurisdiction of
incorporation or organization) |  | 41-1844584
(I.R.S. Employer
Identification Number)

7700 France Avenue South
Edina, Minnesota 55435
(Address of principal executive offices, Zip Code)

(952) 842-5000
(Registrants telephone number, including area code)

Indicate by check mark whether the registrant (1) has filed all reports
required to be filed by Section 13 or 15(d) of the Securities Exchange Act of
1934 during the preceding 12 months (or for such shorter period that the
registrant was required to file such reports), and (2) has been subject to such
filing requirements for the past 90 days.

Yes [X] No [  ]

The number of shares of the registrants common stock outstanding as of October 31, 2002 was 27,303,333.





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TABLE OF CONTENTS



|                                                   |                                                                                               |                                                |  |  |  |  |  | 
|-------------------------------------------------- | --------------------------------------------------------------------------------------------- | ---------------------------------------------- |  |  |  |  |  | 
|PART I. FINANCIAL INFORMATION                     
|                                                   | Item 1. Financial Statements                                                                 
|                                                   |                                                                                               | CONSOLIDATED BALANCE SHEETS                   
|                                                   |                                                                                               | CONSOLIDATED STATEMENTS OF OPERATIONS         
|                                                   |                                                                                               | CONSOLIDATED STATEMENTS OF CASH FLOWS         
|                                                   |                                                                                               | NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
|                                                   | Item 2. Managements Discussion and Analysis of Financial Condition and Results of Operations
|                                                   | Item 3. Quantitative and Qualitative Disclosures about Market Risk                           
|                                                   | Item 4. Controls and Procedures                                                              
|PART II. OTHER INFORMATION                        
|                                                   | Item 1. Legal Proceedings                                                                    
|                                                   | Item 2. Changes in Securities and Use of Proceeds                                            
|                                                   | Item 3. Defaults Upon Senior Securities                                                      
|                                                   | Item 4. Submission of Matters to a Vote of Security Holders                                  
|                                                   | Item 5. Other Information                                                                    
|                                                   | Item 6. Exhibits and Reports on Form 8-K                                                     
|SIGNATURES                                        
|EXHIBIT INDEX                                     
|EX-99.1 Certification Pursuant to 18 USC Sec. 1350
|EX-99.2 Certification Pursuant to 18 USC Sec. 1350



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NET PERCEPTIONS, INC.
FORM 10-Q
For the Quarter Ended September 30, 2002

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TABLE OF CONTENTS

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|                              |                                                                                               |                                                                                                       |    |      |   | 
|----------------------------- | --------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------- | -- | ---- | - | 
|                              |                                                                                               |                                                                                                       |    | Page
|                              |                                                                                               |                                                                                                       |    |     
|PART I. FINANCIAL INFORMATION |                                                                                               |                                                                                                       |    |     
|                              | Item 1. Financial Statements                                                                  |                                                                                                       |    |      |  
|                              |                                                                                               | Consolidated Balance Sheets as of September 30, 2002 and December 31, 2001                            |    |      | 4 | 
|                              |                                                                                               | Consolidated Statements of Operations for the Three and Nine Months Ended
September 30, 2002 and 2001 |    |      | 5 | 
|                              |                                                                                               | Consolidated Statements of Cash Flows for the Nine Months Ended September
30, 2002
and 2001           |    |      | 6 | 
|                              |                                                                                               | Notes to the Consolidated Financial Statements                                                        |    |      | 7 | 
|                              | Item 2. Managements Discussion and Analysis of Financial Condition and Results of Operations |                                                                                                       |    | 10   |  
|                              | Item 3. Quantitative and Qualitative Disclosures about Market Risk                            |                                                                                                       |    | 29   |  
|                              | Item 4. Controls and Procedures                                                               |                                                                                                       |    | 29   |  
|PART II. OTHER INFORMATION    |                                                                                               |                                                                                                       |    |     
|                              | Item 1. Legal Proceedings                                                                     |                                                                                                       |    | 30   |  
|                              | Item 2. Changes in Securities and Use of Proceeds                                             |                                                                                                       |    | 30   |  
|                              | Item 3. Defaults Upon Senior Securities                                                       |                                                                                                       |    | 30   |  
|                              | Item 4. Submission of Matters to a Vote of Security Holders                                   |                                                                                                       |    | 30   |  
|                              | Item 5. Other Information                                                                     |                                                                                                       |    | 30   |  
|                              | Item 6. Exhibits and Reports on Form 8-K                                                      |                                                                                                       |    | 31   |  
|SIGNATURES                    |                                                                                               |                                                                                                       | 32 |     
|EXHIBIT INDEX                 |                                                                                               |                                                                                                       | 35 |     

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Special Note Regarding Forward-Looking Statements

This Quarterly Report on Form 10-Q (including exhibits and information
incorporated by reference herein) contains both historical and forward-looking
statements that involve risks, uncertainties and assumptions. The statements
contained in this report that are not purely historical are forward-looking
statements within the meaning of Section 21E of the Securities Exchange Act of
1934, as amended, including statements regarding our expectations, beliefs,
intentions or strategies for the future. All forward-looking statements
included in this Quarterly Report on Form 10-Q (including exhibits and
information incorporated by reference herein) are based on information
available to us on the date hereof, and we assume no obligation to update any
such forward-looking statements. Our actual results could differ materially
from those described in our forward-looking statements. Factors that could
cause or contribute to such differences include, but are not limited to, those
discussed in Item 2  Managements Discussion and Analysis of Financial
Condition and Results of Operations under the heading Risks That May Affect
Future Results and those described in our previous filings with the Securities
and Exchange Commission. Readers are cautioned not to place undue reliance on
these forward-looking statements, which speak only as of the date that they
were made. We undertake no obligation to publicly release any revisions to
these forward-looking statements to reflect events or circumstances after the
date of this Quarterly Report on Form 10-Q or to reflect the occurrence of
unanticipated events.

References in this Quarterly Report on Form 10-Q to Net Perceptions, the
Company, we, our and us refer to Net Perceptions, Inc. and, if so
indicated or the context so requires, includes our wholly owned subsidiary
Knowledge Discovery One, Inc. (which we refer to in this report as KD1).

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PART I. FINANCIAL INFORMATION




Item 1. Financial Statements

NET PERCEPTIONS, INC.




CONSOLIDATED BALANCE SHEETS
(Unaudited, in thousands)

|                                              |                                           |                                            |                           |          |               |        |              |          |        |        | 
|--------------------------------------------- | ----------------------------------------- | ------------------------------------------ | ------------------------- | -------- | ------------- | ------ | ------------ | -------- | ------ | ------ | 
|                                              |                                           |                                            |                           |          | September 30, |        | December 31,
|                                              |                                           |                                            |                           |          | 2002          |        | 2001        
|                                              |                                           |                                            |                           |          |               |        |             
|Assets                                        |                                           |                                            |                           |          |               |        |              |         
|Current assets:                               |                                           |                                            |                           |          |               |        |              |         
|                                              | Cash and cash equivalents                 |                                            | $                         | 35,140   |               |        | $            | 14,929   |       
|                                              | Short-term investments                    |                                            |                           | 29,507   |               |        |              | 58,676   |       
|                                              | Accounts receivable, net                  |                                            |                           | 564      |               |        |              | 1,309    |       
|                                              | Prepaid expenses and other current assets |                                            |                           | 1,517    |               |        |              | 2,301    |       
|                                              |                                           |                                            |                           |          |               |        |              |          |       
|                                              |                                           |                                            | Total current assets      |          |               | 66,728 |              |          |        | 77,215 | 
|Property and equipment, net                   |                                           |                                            | 1,474                     |          |               |        | 3,679        |         
|Goodwill and other intangible assets, net     |                                           |                                            | 6,610                     |          |               |        | 6,802        |         
|Other assets                                  |                                           |                                            | 811                       |          |               |        | 1,182        |         
|                                              |                                           |                                            |                           |          |               |        |              |          |       
|                                              |                                           |                                            | Total assets              |          | $             | 75,623 |              |          | $      | 88,878 | 
|                                              |                                           |                                            |                           |          |               |        |              |          |       
|Liabilities and Stockholders Equity          |                                           |                                            |                           |          |               |        |              |         
|Current liabilities:                          |                                           |                                            |                           |          |               |        |              |         
|                                              | Accounts payable                          |                                            | $                         | 264      |               |        | $            | 314      |       
|                                              | Accrued liabilities                       |                                            |                           | 2,103    |               |        |              | 3,215    |       
|                                              | Deferred revenue                          |                                            |                           | 1,254    |               |        |              | 1,835    |       
|                                              | Accrued restructuring costs               |                                            |                           | 4,880    |               |        |              | 7,433    |       
|                                              | Current portion of long-term liabilities  |                                            |                           | 0        |               |        |              | 97       |       
|                                              |                                           |                                            |                           |          |               |        |              |          |       
|                                              |                                           |                                            | Total current liabilities |          |               | 8,501  |              |          |        | 12,894 | 
|Long-term liabilities, net of current portion |                                           |                                            | 526                       |          |               |        | 577          |         
|                                              |                                           |                                            |                           |          |               |        |              |          |       
|                                              |                                           |                                            | Total liabilities         |          |               | 9,027  |              |          |        | 13,471 | 
|                                              |                                           |                                            |                           |          |               |        |              |          |       
|Commitments and contingencies                 |                                           |                                            |                           |          |               |        |              |         
|Stockholders equity:                         |                                           |                                            |                           |          |               |        |              |         
|                                              | Common stock                              |                                            |                           | 2        |               |        |              | 2        |       
|                                              | Additional paid-in capital                |                                            |                           | 275,017  |               |        |              | 274,869  |       
|                                              | Accumulated other comprehensive income    |                                            |                           | 114      |               |        |              | 637      |       
|                                              | Accumulated deficit                       |                                            |                           | (208,537 | )             |        |              | (200,101 | )     
|                                              |                                           |                                            |                           |          |               |        |              |          |       
|                                              |                                           | Total stockholders equity                 |                           |          | 66,596        |        |              |          | 75,407 |       
|                                              |                                           |                                            |                           |          |               |        |              |          |       
|                                              |                                           | Total liabilities and stockholders equity |                           | $        | 75,623        |        |              | $        | 88,878 |       
|                                              |                                           |                                            |                           |          |               |        |              |          |       

See accompanying notes to the consolidated financial statements.

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NET PERCEPTIONS, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS
(Unaudited, in thousands, except per share amounts)

|                                                              |                                              |                          |        |                    |       |                   |        |       |       |      |        |       |        |   |          |        |         | 
|------------------------------------------------------------- | -------------------------------------------- | ------------------------ | ------ | ------------------ | ----- | ----------------- | ------ | ----- | ----- | ---- | ------ | ----- | ------ | - | -------- | ------ | ------- | 
|                                                              |                                              |                          |        | Three Months Ended |       | Nine Months Ended
|                                                              |                                              |                          |        | September 30,      |       | September 30,    
|                                                              |                                              |                          |        |                    |       |                  
|                                                              |                                              |                          |        | 2002               |       | 2001              |        | 2002  |       | 2001
|                                                              |                                              |                          |        |                    |       |                   |        |       |       |     
|Revenues:                                                     |                                              |                          |        |                    |       |                   |        |       |       |      |        |       |        |   |          |       
|                                                              | Product                                      |                          | $      | 613                |       |                   | $      | 674   |       |      | $      | 1,558 |        |   | $        | 2,068  |        
|                                                              | Service and maintenance                      |                          |        | 999                |       |                   |        | 1,525 |       |      |        | 2,793 |        |   |          | 5,948  |        
|                                                              |                                              |                          |        |                    |       |                   |        |       |       |      |        |       |        |   |          |        |        
|                                                              |                                              | Total revenues           |        |                    | 1,612 |                   |        |       | 2,199 |      |        |       | 4,351  |   |          |        | 8,016   | 
|Cost of revenues:                                             |                                              |                          |        |                    |       |                   |        |       |       |      |        |       |        |   |          |       
|                                                              | Product                                      |                          |        | 68                 |       |                   |        | 158   |       |      |        | 254   |        |   |          | 679    |        
|                                                              | Service and maintenance                      |                          |        | 473                |       |                   |        | 755   |       |      |        | 1,782 |        |   |          | 4,348  |        
|                                                              |                                              |                          |        |                    |       |                   |        |       |       |      |        |       |        |   |          |        |        
|                                                              |                                              | Total cost of revenues   |        |                    | 541   |                   |        |       | 913   |      |        |       | 2,036  |   |          |        | 5,027   | 
|Gross Margin                                                  |                                              |                          | 1,071  |                    |       |                   | 1,286  |       |       |      | 2,315  |       |        |   | 2,989    |       
|Operating expenses:                                           |                                              |                          |        |                    |       |                   |        |       |       |      |        |       |        |   |          |       
|                                                              | Sales and marketing                          |                          |        | 753                |       |                   |        | 2,454 |       |      |        | 3,610 |        |   |          | 13,465 |        
|                                                              | Research and development                     |                          |        | 1,213              |       |                   |        | 2,121 |       |      |        | 4,797 |        |   |          | 8,416  |        
|                                                              | General and administrative                   |                          |        | 514                |       |                   |        | 1,014 |       |      |        | 2,191 |        |   |          | 5,430  |        
|                                                              | Lease abandonment expense                    |                          |        |                   |       |                   |        |      |       |      |        |      |        |   |          | 225    |        
|                                                              | Restructuring related charges                |                          |        |                   |       |                   |        | 1,771 |       |      |        | 768   |        |   |          | 15,691 |        
|                                                              | Amortization of intangibles                  |                          |        | 28                 |       |                   |        | 798   |       |      |        | 83    |        |   |          | 8,852  |        
|                                                              | Impairment of goodwill and other intangibles |                          |        |                   |       |                   |        |      |       |      |        |      |        |   |          | 75,298 |        
|                                                              |                                              |                          |        |                    |       |                   |        |       |       |      |        |       |        |   |          |        |        
|                                                              |                                              | Total operating expenses |        |                    | 2,508 |                   |        |       | 8,158 |      |        |       | 11,449 |   |          |        | 127,377 | 
|                                                              |                                              |                          |        |                    |       |                   |        |       |       |      |        |       |        |   |          |        |        
|Loss from operations                                          |                                              |                          | (1,437 | )                  |       |                   | (6,872 | )     |       |      | (9,134 | )     |        |   | (124,388 | )     
|Other income (expense), net                                   |                                              |                          | 811    |                    |       |                   | 714    |       |       |      | 698    |       |        |   | 3,602    |       
|                                                              |                                              |                          |        |                    |       |                   |        |       |       |      |        |       |        |   |          |        |        
|Net loss                                                      |                                              | $                        | (626   | )                  |       | $                 | (6,158 | )     |       | $    | (8,436 | )     |        | $ | (120,786 | )     
|                                                              |                                              |                          |        |                    |       |                   |        |       |       |      |        |       |        |   |          |        |        
|Net loss per share:                                           |                                              |                          |        |                    |       |                   |        |       |       |      |        |       |        |   |          |       
|Basic and diluted                                             |                                              | $                        | (0.02  | )                  |       | $                 | (0.23  | )     |       | $    | (0.31  | )     |        | $ | (4.49    | )     
|Shares used in computing basic and diluted net
loss per share |                                              |                          | 27,298 |                    |       |                   | 27,037 |       |       |      | 27,211 |       |        |   | 26,917   |       
|                                                              |                                              |                          |        |                    |       |                   |        |       |       |      |        |       |        |   |          |        |        

See accompanying notes to the consolidated financial statements.

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NET PERCEPTIONS, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS
(Unaudited, in thousands)

|                                                 |                                                                      |                                                                      |                                                     |                                                     |         |                   |        |          |          |        |         |  
|------------------------------------------------ | -------------------------------------------------------------------- | -------------------------------------------------------------------- | --------------------------------------------------- | --------------------------------------------------- | ------- | ----------------- | ------ | -------- | -------- | ------ | ------- | -
|                                                 |                                                                      |                                                                      |                                                     |                                                     |         | Nine Months Ended
|                                                 |                                                                      |                                                                      |                                                     |                                                     |         | September 30,    
|                                                 |                                                                      |                                                                      |                                                     |                                                     |         |                  
|                                                 |                                                                      |                                                                      |                                                     |                                                     |         | 2002              |        | 2001    
|                                                 |                                                                      |                                                                      |                                                     |                                                     |         |                   |        |         
|Cash flows from operating activities:            |                                                                      |                                                                      |                                                     |                                                     |         |                   |        |         
|                                                 | Net loss                                                             |                                                                      | $                                                   | (8,436                                              | )       |                   | $      | (120,786 | )       
|                                                 | Reconciliation of net loss to net cash used in operating activities: |                                                                      |                                                     |                                                     |         |                   |        |          |         
|                                                 |                                                                      |                                                                      | Depreciation and amortization                       |                                                     |         | 1,754             |        |          |          | 11,960 |        
|                                                 |                                                                      |                                                                      | Provision for doubtful accounts                     |                                                     |         | 70                |        |          |          | 1,039  |        
|                                                 |                                                                      |                                                                      | Lease abandonment expense                           |                                                     |         |                  |        |          |          | 225    |        
|                                                 |                                                                      |                                                                      | Compensation expense related to stock options       |                                                     |         | 35                |        |          |          | 211    |        
|                                                 |                                                                      |                                                                      | Restructuring related charges                       |                                                     |         | 768               |        |          |          | 15,691 |        
|                                                 |                                                                      |                                                                      | Impairment of goodwill and other intangibles        |                                                     |         |                  |        |          |          | 75,298 |        
|                                                 |                                                                      |                                                                      | Amortization of premiums (discounts) on investments |                                                     |         | 163               |        |          |          | (198   | )      
|                                                 |                                                                      |                                                                      | Changes in assets and liabilities:                  |                                                     |         |                   |        |          |          |        |        
|                                                 |                                                                      |                                                                      |                                                     | Accounts receivable                                 |         |                   | 675    |          |          |        | 4,201   |  
|                                                 |                                                                      |                                                                      |                                                     | Royalties receivable                                |         |                   |       |          |          |        | 671     |  
|                                                 |                                                                      |                                                                      |                                                     | Prepaid expenses & other current assets             |         |                   | 784    |          |          |        | (1,295  | )
|                                                 |                                                                      |                                                                      |                                                     | Other assets                                        |         |                   | 371    |          |          |        | 441     |  
|                                                 |                                                                      |                                                                      |                                                     | Accounts payable                                    |         |                   | (50    | )        |          |        | (1,089  | )
|                                                 |                                                                      |                                                                      |                                                     | Accrued expenses                                    |         |                   | (3,778 | )        |          |        | (4,467  | )
|                                                 |                                                                      |                                                                      |                                                     | Deferred revenue                                    |         |                   | (581   | )        |          |        | (1,686  | )
|                                                 |                                                                      |                                                                      |                                                     | Other long-term liabilities                         |         |                   | (51    | )        |          |        | (78     | )
|                                                 |                                                                      |                                                                      |                                                     |                                                     |         |                   |        |          |         
|                                                 |                                                                      |                                                                      |                                                     | Total adjustments                                   |         |                   | 160    |          |          |        | 100,924 |  
|                                                 |                                                                      |                                                                      |                                                     |                                                     |         |                   |        |          |         
|                                                 |                                                                      |                                                                      |                                                     | Net cash used in operating activities               |         |                   | (8,276 | )        |          |        | (19,862 | )
|Cash flows from investing activities:            |                                                                      |                                                                      |                                                     |                                                     |         |                   |        |         
|                                                 |                                                                      | Purchases of short-term investments                                  |                                                     |                                                     | (29,535 | )                 |        |          | (111,428 | )     
|                                                 |                                                                      | Sales and maturities of short-term investments                       |                                                     |                                                     | 58,018  |                   |        |          | 138,714  |       
|                                                 |                                                                      | Purchases of property and equipment                                  |                                                     |                                                     |        |                   |        |          | (197     | )     
|                                                 |                                                                      |                                                                      |                                                     |                                                     |         |                   |        |          |         
|                                                 |                                                                      |                                                                      |                                                     | Net cash provided by investing activities           |         |                   | 28,483 |          |          |        | 27,089  |  
|Cash flows from financing activities:            |                                                                      |                                                                      |                                                     |                                                     |         |                   |        |         
|                                                 |                                                                      | Proceeds from exercise of stock options, net of stock repurchases    |                                                     |                                                     | 63      |                   |        |          | 42       |       
|                                                 |                                                                      | Proceeds from issuance of stock under employee stock purchase plan   |                                                     |                                                     | 38      |                   |        |          | 86       |       
|                                                 |                                                                      | Principal payments under capital lease obligations and notes payable |                                                     |                                                     | (97     | )                 |        |          | (499     | )     
|                                                 |                                                                      |                                                                      |                                                     |                                                     |         |                   |        |          |         
|                                                 |                                                                      |                                                                      |                                                     | Net cash provided by (used in) financing activities |         |                   | 4      |          |          |        | (371    | )
|                                                 |                                                                      |                                                                      |                                                     |                                                     |         |                   |        |          |         
|Net increase in cash and cash equivalents        |                                                                      |                                                                      | 20,211                                              |                                                     |         |                   | 6,856  |         
|Cash and cash equivalents at beginning of period |                                                                      |                                                                      | 14,929                                              |                                                     |         |                   | 16,396 |         
|                                                 |                                                                      |                                                                      |                                                     |                                                     |         |                   |        |          |         
|Cash and cash equivalents at end of period       |                                                                      | $                                                                    | 35,140                                              |                                                     |         | $                 | 23,252 |         
|                                                 |                                                                      |                                                                      |                                                     |                                                     |         |                   |        |          |         

See accompanying notes to the consolidated financial statements.

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NET PERCEPTIONS, INC.

NOTES TO THE CONSOLIDATED FINANCIAL STATEMENTS
(in thousands, except per share amounts)

Note 1. Basis of Presentation

In the opinion of management, the accompanying unaudited financial
statements contain all adjustments necessary to fairly present the Companys
financial position, results of operations and cash flows for the periods
presented. The preparation of financial statements in conformity with
accounting principles generally accepted in the United States of America
requires management to make estimates and assumptions that affect the reported
amounts therein. Due to the inherent uncertainty involved in making estimates,
actual results in future periods may differ from those estimates.

Certain information and footnote disclosures normally included in
financial statements prepared in accordance with generally accepted accounting
principles have been condensed or omitted. These financial statements should
be read in conjunction with the Companys financial statements and notes
thereto for the year ended December 31, 2001, which are contained in the
Companys Annual Report on Form 10-K (File No. 000-25781). The results of
operations for the interim periods presented are not necessarily indicative of
results that may be expected for any other interim period or for the full
fiscal year.

The consolidated financial statements include the accounts of the Company
and its wholly owned subsidiaries. All significant inter-company accounts and
transactions have been eliminated.

Accumulated other comprehensive income (loss) consists entirely of
unrealized gain (loss) on available-for-sale investments. Changes in unrealized
gain (loss) on available-for-sale investments were $(209) and $537 for the
third quarter of 2002 and 2001 and $(523) and $396 for the nine months ended
September 30, 2002 and 2001, respectively. Comprehensive loss was $835 and
$5,621 for the three months ended September 30, 2002 and 2001, respectively,
and $8,959 and $120,390 for the nine months ended September 30, 2002 and 2001,
respectively.

Note 2. Recently Issued Accounting Pronouncements

In June 2001, the Financial Accounting Standards Board (FASB) approved
Statements of Financial Accounting Standards (SFAS) No. 141, Business
Combinations and No. 142, Goodwill and Other Intangible Assets. The
statements eliminate the pooling-of-interests method of accounting for business
combinations and require that goodwill and certain intangible assets not be
amortized. Instead, the statements provide that these assets should be tested,
at least annually, for impairment with any related losses recognized as
incurred. SFAS No. 141 is generally effective for business combinations
completed after June 30, 2001. SFAS No. 142 was effective for the Company
beginning January 1, 2002 for existing goodwill and intangible assets. See Note
5 to the Consolidated Financial Statements for additional discussion on the
impact of SFAS No. 141 and No. 142.

In October 2001, FASB issued SFAS No. 144, Accounting for the Impairment
or Disposal of Long-Lived Assets. This statement addresses financial
accounting and reporting for the impairment of long-lived assets and for
long-lived assets to be disposed of and supersedes SFAS No. 121, Accounting
for the Impairment of Long-Lived Assets and for Long-Lived Assets to Be
Disposed Of and APB Opinion No. 30, Reporting the Results of
OperationsReporting the Effects of Disposal of a Segment of a Business, and
Extraordinary, Unusual and Infrequently Occurring Events and Transactions.
SFAS No. 144 was effective for the Company beginning January 1, 2002. The
adoption of SFAS No.144 had no impact on the Companys financial position or
results of operations.

In accordance with Emerging Issue Task Force Issue No. 01-14, Income
Statement Characterization of Reimbursements Received for Out-of-Pocket
Expenses Incurred, the Company began to account for such items as revenue and
cost of revenue effective January 1, 2002. Service revenues and cost of
service revenues include $4 and $113 of such amounts for the third quarter of
2002 and the nine months ended September 30, 2002, respectively. Additionally,
service revenues and cost of service revenues of $16 and $195 for the third
quarter of 2001 and the nine months ended September 30, 2001, respectively,
have been reclassified to conform to current period presentation, these items were previously recorded net to cost of revenue.

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Note 3. Net Loss Per Share

Net loss per share is computed under SFAS No. 128, Earnings Per Share.
Basic net loss per share is computed using the weighted-average number of
shares of common stock outstanding, excluding shares of common stock subject to
repurchase. Diluted net loss per share does not differ from basic net loss per
share since potential shares of common stock from conversion of stock options
and outstanding shares of common stock subject to repurchase are anti-dilutive
for all periods presented. Options to purchase 2,845 and 3,466 shares of the
Companys common stock were outstanding as of September 30, 2002 and 2001,
respectively, and could potentially dilute earnings per share in future
periods.

Note 4. Impairment of Goodwill and Other Intangibles

In February 2000, the Company acquired Knowledge Discovery One, Inc.
(KD1), a developer and marketer of advanced data analysis solutions for
retailers. Intangible assets recorded in conjunction with the acquisition
consisted of acquired technology, customer list, workforce and goodwill of
$4,000, $3,000, $1,000 and $110,755, respectively. At March 31, 2001, the
Company performed an impairment assessment of the KD1 goodwill and intangible
assets in accordance with SFAS 121. As a result of its review, the Company
recorded a $75,298 impairment charge to reduce goodwill and other intangible
assets to their estimated fair values.

Note 5. Goodwill and Other Intangible Assets  Adoption of SFAS No. 141 and No. 142

Effective January 1, 2002, in accordance with SFAS No. 141 and No. 142,
the Company ceased amortizing goodwill and certain other identified intangible
assets that had a net book value of approximately $6,500 as of January 1, 2002.
Instead these assets will be reviewed for impairment at least annually. The
transitional impairment review was performed during the quarter ended June 30,
2002 and the carrying value of goodwill was not impaired.

For the three and nine months ended September 30, 2001, $771 and $8,547 of
goodwill amortization expense was recorded. The following table presents the
impact of SFAS 142 on net loss and the related per share amounts as if it had
been in effect for the three and nine months ended September 31, 2001.

|                                      |  |                    |       |                   |  |      |        |      |  |   |        |   |  |   |          |  
|------------------------------------- |  | ------------------ | ----- | ----------------- |  | ---- | ------ | ---- |  | - | ------ | - |  | - | -------- | -
|                                      |  | Three Months Ended |       | Nine Months Ended
|                                      |  | September 30,      |       | September 30,    
|                                      |  |                    |       |                  
|                                      |  | 2002               |       | 2001              |  | 2002 |        | 2001
|                                      |  |                    |       |                   |  |      |        |     
|Reported net loss                     |  | $                  | (626  | )                 |  | $    | (6,158 | )    |  | $ | (8,436 | ) |  | $ | (120,786 | )
|Addback: Goodwill amortization        |  |                    |       |                   |  |      | 771    |      |  |   |        |   |  |   | 8,547    |  
|                                      |  |                    |       |                   |  |      |        |      |  |   |        |   |  |   |          |  
|Adjusted net loss                     |  | $                  | (626  | )                 |  | $    | (5,387 | )    |  | $ | (8,436 | ) |  | $ | (112,239 | )
|                                      |  |                    |       |                   |  |      |        |      |  |   |        |   |  |   |          |  
|Basic and diluted earnings per share: |  |                    |       |                   |  |      |        |      |  |   |        |   |  |   |          |  
|Reported net loss                     |  | $                  | (0.02 | )                 |  | $    | (0.23  | )    |  | $ | (0.31  | ) |  | $ | (4.49    | )
|Goodwill amortization                 |  |                    |       |                   |  |      | 0.03   |      |  |   |        |   |  |   | 0.32     |  
|                                      |  |                    |       |                   |  |      |        |      |  |   |        |   |  |   |          |  
|Adjusted net loss                     |  | $                  | (0.02 | )                 |  | $    | (0.20  | )    |  | $ | (0.31  | ) |  | $ | (4.17    | )
|                                      |  |                    |       |                   |  |      |        |      |  |   |        |   |  |   |          |  

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Intangible assets subject to amortization were as follows:

|                                                      |  |               |        |              |  |   |        |  
|----------------------------------------------------- |  | ------------- | ------ | ------------ |  | - | ------ | -
|                                                      |  | September 30, |        | December 31,
|                                                      |  | 2002          |        | 2001        
|                                                      |  |               |        |             
|Existing Technology                                   |  | $             | 1,775  |              |  | $ | 1,775  |  
|Customer List                                         |  |               | 1,331  |              |  |   | 1,331  |  
|                                                      |  |               |        |              |  |   |        |  
|                                                      |  |               | 3,106  |              |  |   | 3,106  |  
|Less: Accumulated Amortization of Existing
Technology |  |               | (1,720 | )            |  |   | (1,610 | )
|Less: Accumulated Amortization of Customer List       |  |               | (1,290 | )            |  |   | (1,207 | )
|                                                      |  |               |        |              |  |   |        |  
|                                                      |  |               | (3,010 | )            |  |   | (2,817 | )
|                                                      |  | $             | 96     |              |  | $ | 289    |  
|                                                      |  |               |        |              |  |   |        |  

Amortization expense related to other intangible assets was $65 and $193
for the third quarter of 2002 and the nine months ended September 30, 2002,
respectively, and is expected to be $257 and $32 for the full fiscal year
ending December 31, 2002 and three months ending March 31, 2003, respectively.

Note 6. Restructuring Related Charges

The Company recorded no restructuring related charges in the third quarter
of 2002. During 2002 and 2001, the Company instituted certain restructuring
plans to better align its cost structure with its business outlook and general
economic conditions. Under the restructuring plans, the Company recorded
restructuring related charges totaling $768 and $15,691 for the nine months
ended September 30, 2002 and 2001, respectively.

A total of $654 was charged against the restructuring reserve during the
third quarter of 2002, bringing the total charges against the restructuring
reserve to $3,321 for the nine months ended September 30, 2002, lowering the
accrued restructuring liability to $4,880. Charges against the reserve during
the three months ended September 30, 2002 included $47 in employee severance
payments, $702 in rent payments, $307 in costs relating to subletting
facilities and $64 in costs relating to the closure of our Texas data center.
These charges were partially offset by $454 of sublease income and $12 in
proceeds from the sale of fixed assets. For the nine months ended September 30,
2002 the charges included $642 of non-cash fixed assets write-offs, $547 in
employee severance payments, $2,146 in rent payments, $1,152 in costs relating
to subletting facilities and $64 in costs relating to the closure of our Texas
data center. These charges were partially offset by $1,162 of sublease income
and $68 in proceeds from the sale of fixed assets. In conjunction with the
restructuring related charges recorded, the Company made certain estimates
regarding future sublease income that have a significant impact on its
anticipated cash obligations and related restructuring reserves. Although the
Company believes that the lease commitment estimates are appropriate in the
current circumstances, future changes in real estate markets could impact the
ultimate amount of cash paid to resolve these obligations. The Company is
actively seeking to sublease its remaining excess facilities. Specifically, the
Company is currently seeking to sublease an additional portion of its Edina,
Minnesota office space, its entire Roseland, New Jersey office space and a
portion of its office space in Austin, Texas. However, there is a risk that the
Company may not be able to sublease these facilities under favorable terms, if
at all, which could negatively impact the Companys cash flow and future
operating results

9Table of ContentsThe following table presents a summary of the restructuring related
activities and accrued restructuring charges as of September 30, 2002:

|                                         |          |      |                    |         |               |          |               |              |             |           |        |        |               |   |          |       |       |   |               |   |         |   |       |       | 
|---------------------------------------- | -------- | ---- | ------------------ | ------- | ------------- | -------- | ------------- | ------------ | ----------- | --------- | ------ | ------ | ------------- | - | -------- | ----- | ----- | - | ------------- | - | ------- | - | ----- | ----- | 
|                                         |          |      |                    |         |               |          |               |              |             |           |        |        |               |   | Sublease |       |       |   |               |   | Accrued
|                                         |          |      | Accrued            |         |               |          |               |              |             |           |        |        | Income and    |   |          |       |       |   | Restructuring
|                                         |          |      | Restructuring      |         |               |          |               |              |             |           |        |        | Proceeds from |   | Non-Cash |       | as of
|                                         |          |      | as of December 31, |         | Restructuring |          | Restructuring |              | the Sale of |           | Asset  |        | September 30,
|Description                              |          | 2001 |                    | Charges |               | Payments |               | Fixed Assets |             | Disposals |        | 2002  
|                                         |          |      |                    |         |               |          |               |              |             |           |        |       
|Lease commitments and
related items      |          | $    | 6,896              |         |               | $        |              |              |             | $         | (3,296 | )      |               | $ | 1,162    |       |       | $ |               |   |         | $ | 4,762 |      
|Employee severance and
termination costs |          |      | 111                |         |               |          | 506           |              |             |           | (547   | )      |               |   |         |       |       |   |              |   |         |   | 70    |      
|                                         |          |      |                    |         |               |          |               |              |             |           |        |        |               |   |          |       |       |   |               |   |         |   |       |      
|                                         | Subtotal |      |                    | 7,007   |               |          |               | 506          |             |           |        | (3,843 | )             |   |          | 1,162 |       |   |               |  |         |   |       | 4,832 | 
|Fixed asset disposals and
other costs    |          |      | 426                |         |               |          | 262           |              |             |           | (66    | )      |               |   | 68       |       |       |   | (642          | ) |         |   | 48    |      
|                                         |          |      |                    |         |               |          |               |              |             |           |        |        |               |   |          |       |       |   |               |   |         |   |       |      
|                                         |          | $    | 7,433              |         |               | $        | 768           |              |             | $         | (3,909 | )      |               | $ | 1,230    |       |       | $ | (642          | ) |         | $ | 4,880 |      
|                                         |          |      |                    |         |               |          |               |              |             |           |        |        |               |   |          |       |       |   |               |   |         |   |       |      

Note 7. Contingencies

On November 2, 2001, Timothy J. Fox filed a purported class action lawsuit
against us, FleetBoston Robertson Stephens, Inc., the lead underwriter of the
Companys April 1999 initial public offering, several other underwriters who
participated in the Companys initial public offering, Steven J. Snyder, the
Companys then president and chief executive officer, and Thomas M. Donnelly,
the Companys chief operating officer and chief financial officer. The lawsuit,
Fox v. Net Perceptions, Inc., et al., Civil Action No. 01-CV-9675, was filed in
the United States District Court for the Southern District of New York and has
been assigned to the judge who is also the pretrial coordinating judge for
substantially similar lawsuits involving more than 300 other issuers. An
amended class action complaint was filed on April 22, 2002, expanding the basis
for the action to include allegations relating to the Companys March 2000
follow-on public offering in addition to those relating to the Companys
initial public offering.

The amended complaint generally alleges that the defendants violated
federal securities laws by not disclosing certain actions taken by the
underwriter defendants in connection with the initial public offering and the
follow-on public offering. The amended complaint alleges specifically that the
underwriter defendants, with the Companys direct participation and agreement
and without disclosure thereof, conspired to and did raise and increase their
underwriters compensation and the market prices of the Companys common stock
following the initial public offering and in the follow-on public offering by
requiring their customers, in exchange for receiving allocations of shares of
the Companys common stock sold in the initial public offering, to pay
excessive commissions on transactions in other securities, to purchase
additional shares of the Companys common stock in the initial public offering
aftermarket at pre-determined prices above the initial public offering price,
and to purchase shares of the Companys common stock in the follow-on public
offering. The amended complaint seeks unspecified monetary damages and
certification of a plaintiff class consisting of all persons who acquired the
Companys common stock between April 22, 1999 through December 6, 2000. The
plaintiffs have since agreed to dismiss the claims against Mr. Snyder and Mr.
Donnelly without prejudice, in return for their agreement to toll any statute
of limitations applicable to those claims; and those claims have been dismissed
without prejudice. On July 15, 2002, all of the issuer defendants filed a joint
motion to dismiss the plaintiffs claims in all of the related cases. The Court
has not ruled on this motion.

The Company believes that the allegations are without merit, and intends to
vigorously defend against the plaintiffs claims. As this litigation is in an
initial stage, the Company is unable to predict its outcome or its ultimate
effect, if any, on the Companys financial condition.




Item 2. Managements Discussion and Analysis of Financial Condition and Results of Operations

OVERVIEW

The following discussion and analysis should be read in conjunction with
the consolidated financial statements and notes thereto appearing elsewhere in this report.

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We develop and market software solutions that enable our customers to
interact more intelligently with their customers. Our solutions integrate and
analyze information about customers, products and promotional activity to
generate specific actions our customers can take to improve their marketing,
selling and merchandising effectiveness, leading to increased revenue, improved
profit, decreased costs and enhanced customer satisfaction. We combine our
software products with industry expertise and professional services to create
highly-focused, industry-specific solutions that are designed to integrate with
and add significant value to existing custom or purchased CRM systems and
processes.

We sell our solutions worldwide primarily through a direct sales force. We
license our products under various pricing plans, such as per user, per CPU,
per site and per enterprise. We generally grant licenses on a perpetual basis.
License fees for our products range from $50,000 to in excess of $1.0 million.
We provide product maintenance pursuant to service agreements, the pricing of
which is typically based on a percentage of the related product license fee and
is generally paid in advance. Professional service fees for business
consulting, implementation support, data processing and educational services
are generally priced on a time and materials basis. In addition, we offer some
of our products on a hosted basis. Charges for hosted product related services
vary across service offerings, but generally include an initial set-up fee and
a recurring monthly charge based on usage.

We were incorporated in Delaware in July 1996 and our initial product was
shipped in January 1997. From inception through late 2000, we expanded our
organization by hiring personnel in key areas, particularly marketing, sales
and research and development. Our total number of employees was 315 on December
31, 2000. During 2002 and 2001, we instituted certain restructuring plans to
align our cost structure with our business outlook and general economic
conditions. In connection with our restructuring activities, our total number
of employees was reduced to 98 as of December 31, 2001 and 54 as of September
30, 2002.

We have sustained losses on a quarterly and annual basis since inception.
As of September 30, 2002, we had an accumulated deficit of $209 million. Our
net loss was $626,000 in the third quarter of 2002 (including $74,000 of
amortization of intangible assets and non-cash stock compensation expense),
compared to a net loss of $6.2 million in the third quarter of the prior year
(including $1.8 million of restructuring charges and $888,000 of amortization
of goodwill and other intangibles and non-cash stock compensation expense). For
the nine months ended September 30, 2002, our net loss was $8.4 million
(including $768,000 in restructuring related charges and $228,000 of
amortization of intangible assets and non cash stock compensation expense)
compared to a $120.8 million net loss in the same period in 2001 (including
$15.7 million in restructuring charges, $9.5 million of amortization of
goodwill and other intangibles and non-cash stock compensation expense and a
$75.3 million charge for the impairment of goodwill and other intangibles).
These losses resulted from significant costs incurred in the development and
sale of our products and services as well as a decline in our product revenues
since the third quarter of 2000. We anticipate that our operating expenses will
continue to constitute a material use of our cash resources. We also expect to
incur additional losses and continued negative cash flow from operations for
the foreseeable future. We do not expect to achieve profitability (including
restructuring charges, amortization and impairment of goodwill and other
intangibles and stock compensation) in 2002.

Our relatively limited operating history makes the prediction of future
operating results very difficult. We believe that period-to-period comparisons
of our operating results should not be relied upon as predictive of future
performance. Our prospects must be considered in light of the risks, expenses
and difficulties encountered by companies in relatively new and rapidly
evolving markets. We may not be successful in addressing these risks and
difficulties.

CRITICAL ACCOUNTING POLICIES AND ESTIMATES

Our discussion and analysis of financial condition and results of
operations are based upon our consolidated financial statements, which have
been prepared in accordance with accounting principles generally accepted in
the United States. The preparation of these financial statements requires us to
make estimates and judgments that affect the reported amounts of assets,
liabilities, revenues and expenses, and related disclosure of contingent assets
and liabilities. On an on-going basis, we evaluate our estimates, including
those related to bad debts, investments, intangible assets, restructuring
liabilities, contingencies and litigation. We base our estimates on historical
experience and on various other assumptions that are believed to be reasonable
under the circumstances, the results of which form the basis for making
judgments about the carrying values of assets and liabilities that are not
readily apparent from other sources. Actual results may differ from these
estimates under different assumptions or conditions.

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We believe the following critical accounting policies affect significant
judgments and estimates used in the preparation of our consolidated financial
statements:

Revenue Recognition.Our revenues are recognized in accordance with the
American Institute of Certified Public Accountants Statement of Position
(SOP) 97-2, Software Revenue Recognition, as amended by SOP 98-4 and SOP
98-9, as well as Technical Practice Aids issued from time to time by the
American Institute of Certified Public Accountants and in accordance with the
Securities and Exchange Commission Staff Accounting Bulletin (SAB) No. 101,
Revenue Recognition in Financial Statements. We derive revenues from software
licenses, software maintenance and professional services. Maintenance includes
telephone and Web-based technical support, bug fixes and rights to unspecified
upgrades on a when-and-if available basis. Professional services include
project planning and management, implementation and testing, data analysis,
user and partner training, consulting, product hosting and ongoing customer
support.

For software arrangements that include multiple software products,
maintenance or services, we allocate the total arrangement fee using the
residual method. Under the residual method, the fair value of the undelivered
maintenance and services elements, as determined by vendor-specific objective
evidence, is deferred and the remaining (residual) arrangement fee is
recognized as software product revenue. For software arrangements in which we
do not have vendor-specific objective evidence of undelivered elements, revenue
is deferred until the earlier of when vendor-specific objective evidence is
determined for the undelivered elements or when all elements for which we do
not have vendor-specific objective evidence have been delivered.

Revenues from license fees are recognized when a non-cancelable agreement
has been executed, the product has been shipped or electronically delivered,
there are no uncertainties surrounding product acceptance, the fee is fixed or
determinable and collection of the related receivable is considered probable.
If the fee due from the customer is not fixed or determinable, revenues are
recognized as payments become due from the customer. If we do not consider
collection to be probable, then revenues are recognized when the fee is
collected.

License revenues related to license terms of less than twenty-four months
are recognized ratably over the term of the license period. When we offer our
products and services on a hosted basis, up front set-up fees are deferred and
recognized ratably over the estimated service period.

We recognize revenues allocable to maintenance ratably over the term of
the agreement. We evaluate arrangements that include professional and/or data
processing services to determine whether those services are essential to the
functionality of other elements of the arrangement. If services are considered
essential, revenues from the arrangement are recognized using contract
accounting, generally on a percentage-of-completion basis. When we do not
consider the professional services to be essential, we recognize the revenues
allocable to the services as they are performed.

Sublease income.In conjunction with the restructuring related charges
recorded in 2002 and 2001, we made certain estimates regarding future sublease
income that have a significant impact on our anticipated cash obligations.
Although we believe that our lease commitment estimates are appropriate in the
current circumstances, future changes in real estate markets could impact the
ultimate amount of cash paid to resolve these obligations.

Allowance for doubtful accounts.We maintain allowances for doubtful
accounts for estimated losses resulting from the inability of our customers to
make required payments. If the financial condition of our customers were to
deteriorate, resulting in an impairment of their ability to make payments,
additional allowances may be required.

Litigation.We have not recorded an estimated liability related to the
class action lawsuit in which we are named. For a discussion of this matter,
see the section of this report entitled Legal Proceedings. Due to the
uncertainties related to both the likelihood and the amount of any potential
loss, we are unable to make a reasonable estimate of the liability that could
result from an unfavorable outcome. As additional information becomes
available, we will assess the potential liability and revise our estimates
accordingly. Revisions in our estimates of the potential liability could
materially impact our results of operations and financial position.

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Valuation of long-lived and intangible assets and goodwill.We review
goodwill, identifiable intangibles and other long-lived assets for impairment
annually or sooner if events or changes in circumstances indicate that the
carrying amount may not be recoverable. Events or changes in circumstances that
indicate the carrying amount may not be recoverable include, but are not
limited to, a significant decrease in the market value of business and asset
acquired, a significant adverse change in the extent or manner in which the
business or asset acquired is used or a significant adverse change in the
business climate. If such events or changes in circumstances are present, the
fair value of a reporting unit is compared with its carrying amount, including
goodwill. If the fair value of a reporting unit exceeds its carrying amount,
goodwill of the reporting unit is not considered impaired. If the carrying
amount of a reporting unit exceeds its fair value, the amount of impairment
will be measured in accordance with the guidance of SFAS 142. All of our
goodwill was assigned to a single reporting unit, which is our sole operating
segment.

RESULTS OF OPERATIONS FOR THE THREE AND NINE MONTHS ENDED SEPTEMBER 30, 2002
AND SEPTEMBER 30, 2001

The following table sets forth certain items in the Companys consolidated
statements of operations as a percentage of total revenues for the periods
indicated:

|                            |                                              |                          |     |                    |     |                   |      |      |     |      |      |     |     |  |        |     |       | 
|--------------------------- | -------------------------------------------- | ------------------------ | --- | ------------------ | --- | ----------------- | ---- | ---- | --- | ---- | ---- | --- | --- |  | ------ | --- | ----- | 
|                            |                                              |                          |     | Three Months Ended |     | Nine Months Ended
|                            |                                              |                          |     | September 30,      |     | September 30,    
|                            |                                              |                          |     |                    |     |                  
|                            |                                              |                          |     | 2002               |     | 2001              |      | 2002 |     | 2001
|                            |                                              |                          |     |                    |     |                   |      |      |     |     
|Revenues:                   |                                              |                          |     |                    |     |                   |      |      |     |      |      |     |     |  |        |    
|                            | Product                                      |                          |     | 38                 | %   |                   |      | 31   | %   |      |      | 36  | %   |  |        | 26  | %    
|                            | Service and maintenance                      |                          |     | 62                 |     |                   |      | 69   |     |      |      | 64  |     |  |        | 74  |      
|                            |                                              |                          |     |                    |     |                   |      |      |     |      |      |     |     |  |        |     |      
|                            |                                              | Total revenues           |     |                    | 100 |                   |      |      | 100 |      |      |     | 100 |  |        |     | 100   | 
|Cost of revenues:           |                                              |                          |     |                    |     |                   |      |      |     |      |      |     |     |  |        |    
|                            | Product                                      |                          |     | 4                  |     |                   |      | 7    |     |      |      | 6   |     |  |        | 9   |      
|                            | Service and maintenance                      |                          |     | 30                 |     |                   |      | 34   |     |      |      | 41  |     |  |        | 54  |      
|                            |                                              |                          |     |                    |     |                   |      |      |     |      |      |     |     |  |        |     |      
|                            |                                              | Total cost of revenues   |     |                    | 34  |                   |      |      | 41  |      |      |     | 47  |  |        |     | 63    | 
|Gross Margin                |                                              |                          | 66  |                    |     |                   | 59   |      |     |      | 53   |     |     |  | 37     |    
|Operating expenses:         |                                              |                          |     |                    |     |                   |      |      |     |      |      |     |     |  |        |    
|                            | Sales and marketing                          |                          |     | 47                 |     |                   |      | 112  |     |      |      | 83  |     |  |        | 168 |      
|                            | Research and development                     |                          |     | 75                 |     |                   |      | 97   |     |      |      | 110 |     |  |        | 105 |      
|                            | General and administrative                   |                          |     | 31                 |     |                   |      | 46   |     |      |      | 50  |     |  |        | 68  |      
|                            | Lease abandonment expense                    |                          |     |                   |     |                   |      |     |     |      |      |    |     |  |        | 3   |      
|                            | Restructuring related charges                |                          |     |                   |     |                   |      | 81   |     |      |      | 18  |     |  |        | 196 |      
|                            | Amortization of intangibles                  |                          |     | 2                  |     |                   |      | 36   |     |      |      | 2   |     |  |        | 110 |      
|                            | Impairment of goodwill and other intangibles |                          |     |                   |     |                   |      |     |     |      |      |    |     |  |        | 939 |      
|                            |                                              |                          |     |                    |     |                   |      |      |     |      |      |     |     |  |        |     |      
|                            |                                              | Total operating expenses |     |                    | 155 |                   |      |      | 372 |      |      |     | 263 |  |        |     | 1,589 | 
|                            |                                              |                          |     |                    |     |                   |      |      |     |      |      |     |     |  |        |     |      
|Loss from operations        |                                              |                          | (89 | )                  |     |                   | (313 | )    |     |      | (210 | )   |     |  | (1,552 | )  
|Other income (expense), net |                                              |                          | 50  |                    |     |                   | 33   |      |     |      | 16   |     |     |  | 45     |    
|                            |                                              |                          |     |                    |     |                   |      |      |     |      |      |     |     |  |        |     |      
|Net loss                    |                                              |                          | (39 | )%                 |     |                   | (280 | )%   |     |      | (194 | )%  |     |  | (1,507 | )% 
|                            |                                              |                          |     |                    |     |                   |      |      |     |      |      |     |     |  |        |     |      

REVENUES

Total revenues. Total revenues decreased 27% to $1.6 million in the
quarter ended September 30, 2002, from $2.2 million in the third quarter of
2001. Revenues decreased 46% to $4.4 million for the nine months ended
September 30, 2002, from $8.0 million for the same period in 2001. Revenues
from sales in the United States were $1.4 million or 87% of total revenues in
the third quarter of 2002 compared to $2.0 million or 80% of total revenues in
the third quarter of 2001. Revenues from sales in the United States were $3.9
million or 89% of total revenues for the nine months ended

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September 30, 2002 compared to $6.1 million or 76% of total revenues for
the nine months ended September 30, 2001. Revenues from international sales in
the third quarter of 2002 were $207,000 or 13% of total revenues compared to
$446,000 or 20% of total revenues in the third quarter of the prior year.
Revenues from international sales were $473,000 and $1.9 million, or 11% and
24% of total revenues, for the nine months ended September 30, 2002 and 2001,
respectively. The majority of international sales were made in Europe by our
direct sales organizations based in the United States and the United Kingdom.
International sales are generally denominated in United States dollars.

During the third quarter of 2002 and as part of our strategy to focus our
marketing and development efforts on our primary product NetP 7, we continued
to wind-down our non-strategic product and service offerings, including
Advertising Advisor, which in 2001 accounted for a significant portion of our
total revenues. NetP 7 incorporates certain key components from our
non-strategic product offerings, including components from Personalization
Manager and Distribution Analyst.

Product revenues.Product revenues decreased 9% to $613,000 in the third
quarter of 2002 compared to $674,000 for the same period in the prior year.
Product revenues decreased 24% to $1.6 million for the nine months ended
September 30, 2002 from $2.1 million in the same period of 2001. Product
revenues comprised 38% of total revenues for the third quarter of 2002 compared
to 31% for the same period in 2001. Product revenues comprised 36% of total
revenues for the nine months ended September 30, 2002 compared to 26% for the
same period in 2001. The decrease in product revenues in absolute dollars is
attributable to a combination of factors, including the rapid deterioration of
Internet retailers, a longer sales cycle due to our pursuit of larger
transactions with larger organizations, increased competition, and the deferral
of purchase decisions by our current and potential customers due to economic
uncertainty. Historical percentage growth rates of our product revenues have
not been sustainable and we do not currently expect to achieve such historical
percentage growth rates in the future.

Service and maintenance revenues.Service and maintenance revenues
consist primarily of professional and maintenance services and, secondarily,
product hosting services. Our professional service revenues include business
consulting, implementation support, data processing and educational services,
and are generally offered on a time and materials basis. Maintenance revenues
are generally derived from annual service agreements and are recognized ratably
over the term of the agreement. Service and maintenance revenues decreased 33%
to $999,000 in the third quarter of 2002 from $1.5 million in the third quarter
of 2001. Service and maintenance revenues comprised 62% and 69% of total
revenues in the third quarter of 2002 and 2001, respectively.Total service and
maintenance revenues decreased 53% to $2.8 million for the nine months ended
September 30, 2002 from $5.9 million in the same period of 2001. Service and
maintenance revenues comprised 64% and 74% of total revenues for the nine
months ended June 30, 2002 and 2001, respectively. The decrease in service and
maintenance revenues in absolute dollars reflects lower levels of consulting
and maintenance services due to the combined effect of fewer new customer
acquisitions, the wind-down, during the second quarter of 2002, of
non-strategic product and services offerings, including Advertising Advisor,
that in 2001 accounted for a significant portion of our services revenues, and
a decline in our customer base, particularly Internet retailers. Prior
percentage growth rates of our service and maintenance revenues have not been
sustainable and we do not currently expect to achieve such prior percentage
growth rates in the future.

As stated in Note 2 to the Consolidated Financial Statements, in
accordance with Emerging Issue Task Force Issue No. 01-14, Income Statement
Characterization of Reimbursements Received for Out-of-Pocket Expenses
Incurred, we began to account for such items as revenue and cost of revenue
effective January 1, 2002. Service revenues for the three months ended
September 30, 2002 and the nine months ended September 30, 2002 include $4,000
and $113,000, respectively, of such amounts. Additionally, service revenues of
$16,000 and $195,000 for the three months ended September 30, 2001 and the nine
months ended September 30, 2001, respectively, have been reclassified to
conform to current period presentation.

COST OF REVENUES

Cost of product revenues. Cost of product revenues consists primarily of
the cost of royalties paid to third-party vendors, amortization of acquired
technology costs, product media and duplication, manuals, packaging materials
and shipping expenses. Cost of product revenues decreased 57% to $68,000 in the
third quarter of 2002 from $158,000 in the third quarter of 2001, representing
11% and 23% of the related product revenues, respectively. Cost of product
revenues decreased 63% to $254,000 for the nine months ended September 30, 2002
from $679,000 for the nine months ended September 30, 2001, representing 16%
and 33% of the related product revenues, respectively. The decrease in cost of
product revenues in absolute dollars is primarily attributable to a decrease in
amortization of

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acquired technology cost in connection with our acquisition of KD1 in
February 2000 and to reduced product revenues and royalties payable to third
parties. Since all internal development costs incurred in the research and
development of new software products and enhancements to existing software
products have been expensed as incurred, cost of product revenues includes no
amortization of capitalized software development costs. We currently intend to
decrease our reliance on licensed third-party technology in 2002, which may
result in the cost of product revenues continuing to decline as a percentage of
related product revenues.

Cost of service and maintenance revenues. Cost of service and maintenance
revenues consists primarily of personnel-related and infrastructure costs
incurred in providing telephone and Web-based support of our software products,
as well as professional, consulting, educational and hosted product related
services to customers. Cost of service and maintenance revenues decreased 37%
to $473,000 in the third quarter of 2002, from $755,000 in the third quarter of
the prior year, representing 47% and 50% of the related service and maintenance
revenues, respectively. Cost of service and maintenance revenues decreased 58%
to $1.8 million for the nine months ended September 30, 2002 from $4.3 million
for the same period in the prior year, representing 64% and 73% of the related
service and maintenance revenues, respectively. The decrease in cost of
services and maintenance revenues in absolute dollars and as a percentage of
revenues is primarily due to headcount reductions in our service organization
as a result of our restructuring efforts. Cost of service and maintenance
revenues may vary significantly from quarter to quarter depending upon the mix
of services that we provide and the utilization rate of our service personnel.

As stated above, and in Note 2 to the Consolidated Financial Statements,
in accordance with Emerging Issue Task Force Issue No. 01-14, Income Statement
Characterization of Reimbursements Received for Out-of-Pocket Expenses
Incurred, we began to account for such items as revenue and cost of revenue
effective January 1, 2002. Cost of service revenues for the three months ended
September 30, 2002 and the nine months ended September 30, 2002 include $4,000
and $113,000, respectively, of such amounts. Additionally, cost of service
revenues of $16,000 and $195,000 for the three months ended September 30, 2001,
and the nine months ended September 30, 2001, respectively, have been
reclassified to conform to current period presentation.

OPERATING EXPENSES

Sales and marketing. Sales and marketing expenses consist primarily of
salaries, other employee-related costs, commissions and other incentive
compensation, travel and entertainment and expenditures for marketing programs
such as collateral materials, trade shows, public relations and creative
services. Sales and marketing expenses were $753,000 in the third quarter of
2002, a decrease of 70% from the $2.5 million in the third quarter of 2001.
Sales and marketing expenses were 47% and 112% of total revenues in the third
quarter of 2002 and 2001, respectively. Sales and marketing expenses were $3.6
million and $13.5 million, or 83% and 168% of total revenues, for the nine
months ended September 30, 2002 and 2001, respectively. The decrease in sales
and marketing expenses in absolute dollars is primarily due to headcount
reductions as a result of our restructuring efforts and decreased spending on
marketing programs.

Research and development. Research and development expenses consist
primarily of salaries, other employee-related costs and consulting fees related
to the development of our products. Research and development expenses were $1.2
million in the third quarter of 2002, a decrease of 43% from the $2.1 million
in the third quarter of 2001. Research and development expenses were 75% and
97% of total revenues in the third quarter of 2002 and 2001, respectively.
Research and development expenses were $4.8 million and $8.4 million, or 110%
and 105% of total revenues, for the nine months ended September 30, 2002 and
2001, respectively. The decrease in research and development expenses in
absolute dollars is primarily due to headcount reductions as a result of our
restructuring efforts.

General and administrative. General and administrative expenses consist
primarily of salaries, other employee-related costs, provision for doubtful
accounts and professional service fees. General and administrative expenses
were $514,000 in the third quarter of 2002, a decrease of 49% from the $1.0
million recorded in the third quarter of 2001. General and administrative
expenses were 31% and 46% of total revenue in the third quarter of 2002 and
2001, respectively. General and administrative expenses were $2.1 million and
$5.4 million, or 50% and 68% of total revenues, for the nine months ended
September 30, 2002 and 2001, respectively. The decrease in general and
administrative expenses in absolute dollars is primarily due to headcount
reductions as a result of our restructuring efforts and a reduction in bad debt
expense. The decline in general and administrative expenses for the nine months
ended September 30, 2002 from the same period in 2001 was partially offset by
$213,000 of legal and accounting fees recorded in the second quarter of 2002
related to M&A work that will not materialize in a transaction.

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Lease abandonment expenses.Lease abandonment expenses relate to our
August 2000 abandonment of our previous headquarters facility upon our move to
new corporate headquarters. In October 2001, we entered into an agreement to
sublease the majority of our previous headquarters facility to a third party.
For the nine months ended September 30, 2002, no lease abandonment charges were
recorded compared to $225,000 in the same period in 2001. Lease abandonment
charges represented 3% of total revenues for the nine months ended September
30, 2001.

Restructuring related charges.We recorded no restructuring related
charges in the third quarter of 2002. In 2002 and 2001, we instituted certain
restructuring plans to better align our cost structure with our business
outlook and general economic conditions. Under the restructuring plans, we
recorded restructuring related charges totaling $768,000 and $15.7 million for
the nine months ended September 30, 2002 and 2001, respectively.

A total of approximately $654,000 was charged against the restructuring
reserve during the third quarter of 2002, bringing the total charges against
the restructuring reserve to $3.3 million for the nine months ended September
30, 2002, lowering the accrued restructuring liability to approximately $4.9
million. Charges against the reserve during the third quarter of 2002 included
$47,000 in employee severance payments, $702,000 in rent payments, $307,000 in
costs relating to subletting facilities and $64,000 in costs relating to
closure of our Texas data center. These charges were partially offset by
$454,000 of sublease income and $12,000 in proceeds from the sale of fixed
assets. For the nine months ended September 30, 2002 the charges included
$642,000 of non-cash fixed assets write-offs, $547,000 in employee severance
payments, $2.1 million in rent payments, $1.2 million in costs relating to
subletting facilities, and $64,000 in costs relating to the closure of our
Texas data center. These charges were partially offset by $1.2 million of
sublease income and $68,000 in proceeds from the sale of fixed assets. In
conjunction with the restructuring related charges recorded, we made certain
estimates regarding future sublease income that have a significant impact on
our anticipated cash obligations and related restructuring reserves. Although
we believe that the lease commitment estimates are appropriate in the current
circumstances, future changes in real estate markets could impact the ultimate
amount of cash paid to resolve these obligations.

The following table presents a summary of the restructuring related
activities and accrued restructuring charges as of September 30, 2002:

|                                         |          |      |                    |         |               |          |               |              |             |           |        |        |               |   |          |       |       |   |               |   |         |   |       |       | 
|---------------------------------------- | -------- | ---- | ------------------ | ------- | ------------- | -------- | ------------- | ------------ | ----------- | --------- | ------ | ------ | ------------- | - | -------- | ----- | ----- | - | ------------- | - | ------- | - | ----- | ----- | 
|                                         |          |      |                    |         |               |          |               |              |             |           |        |        |               |   | Sublease |       |       |   |               |   | Accrued
|                                         |          |      | Accrued            |         |               |          |               |              |             |           |        |        | Income and    |   |          |       |       |   | Restructuring
|                                         |          |      | Restructuring      |         |               |          |               |              |             |           |        |        | Proceeds from |   | Non-Cash |       | as of
|                                         |          |      | as of December 31, |         | Restructuring |          | Restructuring |              | the Sale of |           | Asset  |        | September 30,
|Description                              |          | 2001 |                    | Charges |               | Payments |               | Fixed Assets |             | Disposals |        | 2002  
|                                         |          |      |                    |         |               |          |               |              |             |           |        |       
|Lease commitments and
related items      |          | $    | 6,896              |         |               | $        |              |              |             | $         | (3,296 | )      |               | $ | 1,162    |       |       | $ |              |   |         | $ | 4,762 |      
|Employee severance and
termination costs |          |      | 111                |         |               |          | 506           |              |             |           | (547   | )      |               |   |         |       |       |   |              |   |         |   | 70    |      
|                                         |          |      |                    |         |               |          |               |              |             |           |        |        |               |   |          |       |       |   |               |   |         |   |       |      
|                                         | Subtotal |      |                    | 7,007   |               |          |               | 506          |             |           |        | (3,843 | )             |   |          | 1,162 |       |   |               |  |         |   |       | 4,832 | 
|Fixed asset disposals and
other costs    |          |      | 426                |         |               |          | 262           |              |             |           | (66    | )      |               |   | 68       |       |       |   | (642          | ) |         |   | 48    |      
|                                         |          |      |                    |         |               |          |               |              |             |           |        |        |               |   |          |       |       |   |               |   |         |   |       |      
|                                         |          | $    | 7,433              |         |               | $        | 768           |              |             | $         | (3,909 | )      |               | $ | 1,230    |       |       | $ | (642          | ) |         | $ | 4,880 |      
|                                         |          |      |                    |         |               |          |               |              |             |           |        |        |               |   |          |       |       |   |               |   |         |   |       |      

Amortization of intangibles.Amortization expense related to intangibles
acquired in the February 2000 acquisition of KD1 was $65,000, (including
$37,000 amortization of goodwill and other intangibles included in cost of
product revenues) during the third quarter of 2002. This is compared to
$835,000 (including $37,000 of amortization of goodwill and other intangibles
included in the cost of product revenues) during the third quarter of 2001.
This represented 4% and 38% of 2002 and 2001 third quarter total revenues,
respectively. Amortization expense was $193,000 (including $110,000
amortization of intangibles included in cost of product revenues) for the nine
months ended September 30, 2002. This is compared to $9.3 million (including
$407,000 of amortization of goodwill and other intangibles included in the cost
of product revenues) for the nine months ended September 30, 2001. This
represented 4% and 116% of total revenues for the nine months ended September
30, 2002 and 2001, respectively. Total amortization of goodwill and other
intangibles is expected to be significantly lower for 2002 and through the
first quarter of 2003 due to the $75.3 million impairment of goodwill and other
intangibles charge recorded in the first quarter of 2001 discussed below and
our adoption of Statements of Financial Accounting Standards (SFAS) No. 142,
Goodwill and Other Intangible Assets on January 1, 2002, under which we are
no longer amortizing goodwill and certain other identified intangible assets.
See also Note 5 to the Consolidated Financial Statements.

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Impairment of goodwill and other intangibles. At March 31, 2001, we
performed an impairment assessment of the goodwill and other intangible assets
recorded in connection with the acquisition of KD1. As a result of our review,
we recorded a $75.3 million impairment charge to reduce goodwill and other
intangible assets to their estimated fair values. In accordance with SFAS
No. 142, beginning January 1, 2002, goodwill and certain other intangibles are
no longer being amortized, resulting in a reduction of quarterly amortization
of $771,000 and annual amortization expense of approximately $3.1 million in
2002. Amortization expense related to other intangible assets is expected to
be $257,000 and $32,000 for 2002 and the first quarter of 2003, respectively.
However, as noted above, the remaining unamortized goodwill and intangible
asset balances are subject to periodic impairment analysis, which could require
a write-down of these assets in the future.

Stock compensation expense.Compensation charges related to stock options
were $9,000 in the third quarter of 2002 and $53,000 in the third quarter of
2001, comprising 0.6% and 2% of total revenues in each of the respective
periods. Stock compensation was $35,000 and $211,000, or 0.8% and 3% of total
revenues, for the first nine months of 2002 and 2001, respectively. Stock
compensation expense represents the amortization of deferred compensation
related to stock options granted in 1999 and 1998. Such compensation is
amortized over the four-year repurchase period of the common stock underlying
the related options. Stock compensation expense was recorded in the functional
operating expense categories as follows:

|                           |  |                    |   |                   |  |      |    |      |  |   |    |  |  |   |     | 
|-------------------------- |  | ------------------ | - | ----------------- |  | ---- | -- | ---- |  | - | -- |  |  | - | --- | 
|                           |  | Three Months Ended |   | Nine Months Ended
|                           |  | September 30,      |   | September 30,    
|                           |  |                    |   |                  
|                           |  | 2002               |   | 2001              |  | 2002 |    | 2001
|                           |  |                    |   |                   |  |      |    |     
|Sales and marketing        |  | $                  | 7 |                   |  | $    | 9  |      |  | $ | 23 |  |  | $ | 34  | 
|Research and development   |  |                    |  |                   |  |      | 37 |      |  |   | 3  |  |  |   | 146 | 
|General and administrative |  |                    | 2 |                   |  |      | 7  |      |  |   | 9  |  |  |   | 31  | 
|                           |  |                    |   |                   |  |      |    |      |  |   |    |  |  |   |     | 
|                           |  | $                  | 9 |                   |  | $    | 53 |      |  | $ | 35 |  |  | $ | 211 | 
|                           |  |                    |   |                   |  |      |    |      |  |   |    |  |  |   |     | 

Other income (expense), net. Other income (expense), net, consists of
interest income, interest expense, foreign currency transaction losses or gains
and other expense. Net other income was $811,000 in the third quarter of 2002
compared to net other income of $714,000 in the same period in 2001. Net other
income was $698,000 compared to net other income of $3.6 million for the nine
months ended September 30, 2002 and 2001, respectively. The decrease in net
other income for the three months ended September 30, 2002 compared to the same
period in 2001 was largely attributable to a decrease in interest income and
accrued taxes, offset against $200,000 received this quarter as a result of a
dispute settlement. The decrease in net other income for the nine months ended
September 30, 2002 compared to the same period in 2001 was largely attributable
to the $1.6 million loss on investment resulting from our sale of $2.1 million
in WorldCom bonds upon announcement of accounting issues by WorldCom.

PROVISION FOR INCOME TAXES

We have incurred significant operating losses for all periods from
inception through September 30, 2002. As of December 31, 2001, we had net
operating loss carry-forwards of approximately $91.6 million available to
reduce future taxable income expiring at various dates beginning in 2011. In
addition, as of December 31, 2001, we had $195,000 of tax credit carry-forwards
expiring at various dates beginning in 2011. Under the provisions of the
Internal Revenue Code of 1986, as amended, if certain substantial changes in
our ownership were to occur, we could be limited in the future in the amount of
net operating loss and tax credit carry-forwards that could be utilized
annually to offset future taxable income.

We have recorded a valuation allowance for the full amount of our net
deferred tax assets, as the realization of the future tax benefit is presently
not likely.

LIQUIDITY AND CAPITAL RESOURCES

Since inception, we have financed our operations primarily through the
sale of equity securities. At September 30, 2002, we had $64.6 million of cash,
cash equivalents and short-term investments, compared to $76.4 million at September 30, 2001.

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Cash used in operations was $8.3 million for the nine months ended
September 30, 2002, compared to $19.9 million for the same period in 2001. Cash
used in operations in both periods resulted primarily from net losses, as
adjusted for non-cash expenses. In April 2000, we signed a ten-year lease for a
new corporate facility in Edina, Minnesota, with annual total rent payments
beginning at $1.4 million per year, excluding operating expenses.

A total of $28.4 million in net cash was provided from investing
activities for the nine months ended September 30, 2002, compared to $27.1
million of cash provided in the same period for 2001. Our investing activities
consisted primarily of net sales of short-term investments and marketable
securities offset, in 2001, by purchases of property and equipment. Our
investment portfolio as a percentage of total cash and investments as of
September 30, 2002, was comprised of 54% in money market accounts, 10% in
corporate bonds and papers, 23% in municipal bonds and 13% in federal agency
securities. We will continue to invest cash in excess of current requirements
in investment grade, interest-bearing securities.

Capital expenditures were $0 for the nine months ended September 30, 2002
as compared to $197,000 in the same period for 2001. Capital expenditures were
even higher in years prior to 2001 and reflected our rapidly growing employee
base and expanded operations.

Net cash provided from financing activities was $4,000 for the nine months
ended September 30, 2002 and net cash used for financing activities was
$371,000 for the same period in 2001.

No restructuring related charges were recorded in the third quarter of
2002. During 2002 and 2001, we instituted certain restructuring plans to better
align our cost structure with our business outlook and general economic
conditions. Under the restructuring plans, we recorded restructuring related
charges totaling $768,000 and $15.7 million for the nine months ended September
30, 2002 and 2001, respectively. A total of approximately $654,000 was charged
against the restructuring reserve during the third quarter of 2002, and a total
of approximately $3.3 million was charged against the restructuring reserve for
the first nine months of 2002, lowering the accrued restructuring liability to
approximately $4.9 million.

Of the $4.9 million restructuring reserve remaining as of September 30,
2002, management estimates that approximately $4.8 million will be a use of
cash in future periods through July, 2010, for remaining rent commitments and
other carrying costs, less estimated sublease income, related to facilities we
have vacated. The remaining $100,000 of accrued restructuring costs relates to
other miscellaneous restructuring related costs. Although we believe that our
lease commitment estimates are appropriate in the current circumstances, future
changes in real estate markets could impact the ultimate amount of cash paid to
resolve these obligations.

As of September 30, 2002, we had no material long-term commitments for
capital expenditures.

Since 1999, we have purchased property and equipment with cash. From
inception through 1998, we generally funded the purchase of property and
equipment with capital leases. At September 30, 2002, we had $526,000 in
long-term liabilities, all comprised of deferred rent credits.

The following summarizes our contractual obligations at September 30,
2002, and the effect such obligations are expected to have on our liquidity and
cash flow in future periods (in thousands). See the discussion below regarding
our operating lease obligations and related sublease agreements.

|                                   |  |      |       |      |  |      |       |      |  |            |       |  |  |   |       |  |  |   |        | 
|---------------------------------- |  | ---- | ----- | ---- |  | ---- | ----- | ---- |  | ---------- | ----- |  |  | - | ----- |  |  | - | ------ | 
|                                   |  | 2002 |       | 2003 |  | 2004 |       | 2005 |  | Thereafter
|                                   |  |      |       |      |  |      |       |      |  |           
|Operating leases                   |  | $    | 1,013 |      |  | $    | 4,067 |      |  | $          | 3,282 |  |  | $ | 3,141 |  |  | $ | 14,277 | 
|                                   |  |      |       |      |  |      |       |      |  |            |       |  |  |   |       |  |  |   |        | 
|Total contractual cash obligations |  | $    | 1,013 |      |  | $    | 4,067 |      |  | $          | 3,282 |  |  | $ | 3,141 |  |  | $ | 14,277 | 
|                                   |  |      |       |      |  |      |       |      |  |            |       |  |  |   |       |  |  |   |        | 
|Expected sublease income           |  |      | 602   |      |  |      | 2,428 |      |  |            | 1,894 |  |  |   | 1,626 |  |  |   | 7,608  | 
|                                   |  |      |       |      |  |      |       |      |  |            |       |  |  |   |       |  |  |   |        | 
|Net contractual cash obligation    |  | $    | 411   |      |  | $    | 1,639 |      |  | $          | 1,388 |  |  | $ | 1,515 |  |  | $ | 6,669  | 
|                                   |  |      |       |      |  |      |       |      |  |            |       |  |  |   |       |  |  |   |        | 

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Operating lease obligations relate to our existing facilities. As of
September 30, 2002, we have signed agreements to sublease approximately 107,000
square feet of our existing facilities. We are actively seeking to sublease our
remaining excess facilities. Specifically, we are currently seeking to sublease
an additional portion of our Edina, Minnesota office space, our entire
Roseland, New Jersey office space and a portion of our office space in Austin,
Texas. However, there is a risk that we may not be able to sublease these
facilities under favorable terms, if at all, which could negatively impact our
cash flow and future operating results.

We believe that existing cash and investments will be sufficient to meet
our working capital and capital expenditure needs for at least the next 12
months. If we need to raise additional funds, we may not be able to do so on
favorable terms or at all. If we raise additional funds through the issuance of
equity securities, the percentage ownership of our current stockholders will be
reduced.

RISKS THAT MAY AFFECT FUTURE RESULTS

The risks and uncertainties described below are not the only ones we face.
Additional risks and uncertainties not presently known to us or which are
currently deemed immaterial may also impair our business, financial condition
and results of operations. If any of these risks actually occur, our business,
financial condition and results of operations could be materially adversely
affected.

We are an early-stage company and we expect to encounter risks and difficulties
frequently encountered by early-stage companies in new and rapidly evolving
markets.

We were founded in July 1996. We began shipping products in the first
quarter of 1997. The market for our products is unproven and our limited
operating history makes an evaluation of our future prospects very difficult.
We will encounter risks and difficulties frequently encountered by early-stage
companies in new and rapidly evolving markets. We may not successfully address
any of these risks. If we do not successfully address these risks, we may not
achieve profitability and we could suffer increased operating losses.

Our quarterly operating results are volatile and difficult to predict. If we
fail to meet the expectations of public market analysts and investors, the
market price of our common stock may decrease significantly.

Our quarterly operating results have varied in the past and may vary
significantly in the future. Because our operating results are volatile and
difficult to predict, we believe that period-to-period comparisons of our
results of operations are not a good indication of our future performance.
Historically, our operating results have been below the expectations of public
market analysts and investors and it is likely that in some future quarter or
quarters our operating results will again be below the expectations of public
market analysts and investors. In this event, the market price of our common
stock may decrease significantly.

We cannot predict our future quarterly revenues with any degree of
certainty for a variety of reasons, including:



| |  |  | we operate with a limited order backlog, and revenues in any quarter
are substantially dependent on orders booked and shipped in that
quarter;                                                                          
| | - |  | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
|
| |  |  | the market in which we compete is relatively new and rapidly evolving
and has many new entrants;                                                                                                                        
|
| |  |  | we expect that, for the foreseeable future, revenues will come from
licenses to a small number of customers, so delays or cancellations of
orders by a few customers can significantly impact revenues within a
quarter;
|
| |  |  | our sales cycle varies substantially from customer to customer; and                                                                                                                                                     
|
| |  |  | the timing of large orders can significantly affect revenues within a quarter.                                                                                                                                          

Historically, we have recognized a substantial portion of our revenues in
the last month of a quarter, with these revenues frequently concentrated in the
last two weeks of the quarter. Accordingly, we cannot predict our financial
results for any quarter until very late in the quarter. A delay in an
anticipated sale or revenue recognition near the end of a quarter can seriously
harm our operating results for that quarter.

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Our expense levels are relatively fixed in the short term and are based,
in part, on our expectations as to our future revenues. As a result, any delay
in generating or recognizing revenues could cause significant variations in our
operating results from quarter to quarter and could result in increased
operating losses.

Our business could be materially adversely affected as a result of general
economic and market conditions.

We are subject to the effects of general global economic and market
conditions. A sustained general economic slowdown could have serious negative
consequences for our business and operating results. For example, an economic
slowdown may cause some current or potential customers to defer purchases, to
go out of business or to have insufficient capital to buy our products. An
economic slowdown could also cause a significant reduction in the value of our
investments. If economic and market conditions do not improve, our business,
results of operations or financial condition could be materially adversely
affected.

We have a history of losses and expect to incur losses in the future.

We had net losses of $4.7 million in 1997, $5.0 million in 1998, $12.0
million in 1999, $53.5 million in 2000 (including $27.6 million of amortization
of goodwill and other intangibles related to the acquisition of KD1 and
non-cash stock compensation expense) and $123.8 million (including $15.6
million in restructuring related charges, $10.3 million of amortization of
goodwill and other intangibles and non-cash stock compensation expense and a
$75.3 million charge for the impairment of goodwill and other intangibles
related to the acquisition of KD1) for the year ended December 31, 2001. As of
September 30, 2002, we had an accumulated deficit of $208.5 million. We have
not had a profitable quarter and do not expect to have a profitable quarter in
2002. We expect to continue to incur significant sales and marketing, research
and development and general and administrative expenses. We will need to
generate significant additional revenues to achieve profitability. We may never
achieve profitability.

A decline in the price of, demand for, or market acceptance of NetP 7 would
seriously harm our business.

Recently, we have derived a substantial portion of our revenues from one
product  NetP 7. As part of our strategy to focus our marketing and
development efforts on NetP 7, we have continued to wind-down our non-strategic
product and service offerings, including Advertising Advisor, which in 2001
accounted for a significant portion of our revenues.

We anticipate that NetP 7 will account for a substantial majority of our
revenues for the foreseeable future. Consequently, a decline in the price of or
demand for NetP 7, or failure to achieve broad market acceptance for NetP 7,
would materially adversely affect our business and results of operations.

The market price of our common stock may be volatile, which could result in
substantial losses for individual stockholders.

The market price for our common stock has been and is likely to continue
to be highly volatile and subject to wide fluctuations in response to factors
including the following, some of which are beyond our control:



| |  |  | actual or anticipated variations in our quarterly operating results;                                                                                            
| | - |  | ----------------------------------------------------------------------------------------------------------------------------------------------------------------
|
| |  |  | announcements of new technological innovations, increased cost of
operations or new products or services by us or our competitors;                              
|
| |  |  | changes in financial estimates by securities analysts;                                                                                                          
|
| |  |  | conditions or trends in the industries into which we sell our products and services;                                                                            
|
| |  |  | changes in the economic performance and/or market valuations of other comparable companies;                                                                     
|
| |  |  | volatility in the stock markets, particularly with respect to
technology stocks, and decreases in the availability of capital for
technology-related businesses;

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| |  |  | announcements by us or our competitors of significant acquisitions,
strategic partnerships, joint ventures or capital commitments;
| | - |  | ----------------------------------------------------------------------------------------------------------------------------------
|
| |  |  | additions or departures of key personnel;                                                                                         
|
| |  |  | sales of additional shares of common stock; and                                                                                   
|
| |  |  | potential litigation.                                                                                                             

From April 23, 1999 (the first day of public trading of our common stock),
through September 30, 2002, the high and low sales prices for our common stock
fluctuated between $66.50 and $0.76. On October 31, 2002, the last reported
sale price of our common stock on the Nasdaq National Market was $1.16. In the
past, securities class action litigation has often been brought against a
company following periods of volatility in the market price of its securities.

On November 2, 2001, Timothy J. Fox filed a purported class action lawsuit
against us, FleetBoston Robertson Stephens, Inc., the lead underwriter of our
initial public offering in April 1999, several other underwriters who
participated in our initial public offering, Steven J. Snyder, our then
president and chief executive officer, and Thomas M. Donnelly, our chief
financial officer and chief operating officer. For a discussion of this matter,
see the section of this report entitled Legal Proceedings. We may in the
future be the target of other similar litigation. Securities litigation could
result in substantial costs and divert managements attention and resources.

Our common stock may be delisted from Nasdaq.

Since July 1, 2002, the closing price of our common stock has been below
$1.00 for as many as 14 consecutive business days. We may fail to maintain the
minimum closing bid price of $1.00 for 30 consecutive business days as required
by the Nasdaq National Market. If we are unable to demonstrate compliance with
this or any other Nasdaq requirement, Nasdaq may take further action with
respect to a potential delisting of our common stock. We may appeal any such
decision by Nasdaq to the Nasdaq Listing Qualifications Panel. If our common
stock were delisted from Nasdaq this could result, among other things, in a
number of negative implications, including reduced liquidity in our common
stock as a result of the loss of market efficiencies associated with Nasdaq, as
well as the potential loss of confidence by suppliers, customers and employees,
the loss of analyst coverage and institutional investor interest, fewer
business development opportunities and greater difficulty in obtaining
financing.

We face intense competition and, if we are unable to compete successfully, we
may be unable to increase our product sales and market share.

The market for our products is intensely competitive, evolving and subject
to rapid technological change. We expect the intensity of competition to
increase in the future. Competitors vary in size and in the scope and breadth
of the products and services offered.

We believe that the principal competitive factors affecting our market
include core technology, product features, product quality and performance,
customer service and price. Although we believe that our products currently
compete favorably with respect to such factors, our market is relatively new
and is rapidly evolving. We may not be able to maintain our competitive
position against current and potential competitors, especially those with
significantly greater financial, marketing, service, support, technical and
other resources.

Many of our competitors have longer operating histories, significantly
greater financial, technical, marketing and other resources, significantly
greater name recognition and a larger installed base of customers than we have.
In addition, many of our competitors have well-established relationships with
current and potential customers of ours, have extensive knowledge of our
industry and are capable of offering a single-vendor solution. As a result, our
competitors may be able to respond more quickly to new or emerging technologies
and changes in customer requirements, or to devote greater resources to the
development, promotion and sale of their products than we can. In addition,
current and potential competitors have established or may establish cooperative
relationships among themselves or with third parties to increase the ability of
their products to address customer needs. Also, relationships with large
systems integrators such as Accenture, large consulting firms and others are an
important factor in successfully achieving widespread deployment of these
solutions. Many of our competitors have such relationships in place today, and
this may hinder our ability to gain equivalent access to systems integration

21Table of Contents

resources. Accordingly, it is possible that new competitors or alliances
among competitors may emerge and rapidly acquire significant market share. We
also expect that competition will increase as a result of software industry
consolidations. Increased competition is likely to result in price reductions,
reduced gross margins and loss of market share. We may not be able to compete
successfully against current and future competitors.

We may need to make acquisitions to remain competitive.

A component of our business strategy is to seek to buy businesses,
products and technologies that complement or augment our existing businesses,
products and technologies. Acquisitions are difficult to identify and complete
for a number of reasons, including the cost of potential transactions,
competition among prospective buyers and the need for regulatory approvals. We
may not be able to complete any given acquisition. Furthermore, in order to
finance a potential acquisition, we may need to raise additional funds by
selling our stock or borrowing money. We may not be able to find financing on
favorable terms, and the sale of our stock may result in the dilution of our
existing stockholders. If we do undertake any transaction of this sort, the
process of integrating an acquired business, product or technology may result
in unforeseen operating difficulties and expenditures and may absorb
significant management attention that would otherwise be available for ongoing
development of our business. Moreover, we may fail to realize the anticipated
benefits of any acquisition.

Our products have a lengthy sales cycle. As a result, it is difficult to
predict the quarter in which a sale may occur.

Our solutions are relatively new to the marketplace. As a result, we must
use significant resources to educate potential customers on the use and
benefits of our products. In addition, we believe that the purchase of our
products is relatively discretionary and involves a significant commitment of
capital and other resources by a customer. As a result, it usually takes our
sales organization several months to finalize a sale. This makes it difficult
to predict the quarter in which a sale may occur.

Our products can have a lengthy and/or complex implementation cycle. In
addition, only a limited number of our customers have a deployed and operating
application that utilizes our products. As a result, we cannot be certain that
our products will perform and be received as expected.

The implementation, including application design and deployment, of our
products requires a commitment of resources by our customers. The time required
for implementation of our products has varied depending on the customers
application of the product.

We have licensed one or more of our products to more than 200 customers.
However, only a limited number of these customers have a fully deployed
operating application that utilizes our products. In addition, a significant
number of Internet retailer customers have gone out of business, and are no
longer utilizing our products. Because many of our customers have not yet fully
implemented and deployed our products, we cannot be certain that our products
will:



| |  |  | perform as designed;                                                                
| | - |  | ------------------------------------------------------------------------------------
|
| |  |  | deliver the desired level of economic benefit to our customers;                     
|
| |  |  | meet the other expectations and needs of our customers;                             
|
| |  |  | achieve any significant degree of market acceptance; or                             
|
| |  |  | perform to the level necessary to generate repeat customers and customer references.

If implementation services performed by us constitute a significant part
of a product sales transaction, we recognize a substantial portion of our
revenues from the sales transaction upon the delivery of the implementation
services. As a result, delays in service delivery could cause significant
reduction in our license revenues and operating results for any particular
period.

We have a new product that may not achieve market acceptance.

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In June 2002, we announced the commercial launch of NetP 7.0. In October,
2002, we announced the launch of NetP 7.1, offering enhancements to NetP 7.0,
and we expect to continue to introduce new and enhanced product features.

Our products have not received a significant degree of market acceptance.
There are significant risks inherent in product introductions such as these.
These products may not address some or all of the needs of customers and may
contain undetected errors or failures. A lack of necessary features or errors
or failures in the products will likely result in loss or delay of market
acceptance. We expect that our future financial performance will depend
significantly on the successful sales, implementation and market acceptance of
these new or enhanced products which may not occur on a timely basis or at all.

NetP 7.0 and NetP 7.1, enhancements thereof, and any new products will be
subject to significant technical risks. We may fail to introduce or deploy new
products or new releases on a timely basis, or at all. In the past, we have
experienced some delays in the commencement of commercial shipments of our new
releases and new products. These delays caused customer frustrations and delay
or loss of product revenues. Some of our competitors currently offer products
with features and functionality similar to those of NetP 7.0 and NetP 7.1. In
the past, we have also experienced delays in purchases of our products by
customers anticipating our launch of new releases or new products. We could
experience increased expenses or lost revenues if customers defer material
orders in anticipation of new releases or new product introductions.

The software products we offer are complex and may contain undetected
errors or failures when first introduced, or as new versions are released. We
have in the past discovered software errors in our new releases and new
products after their introduction. We experienced delays in release during the
period required to correct these errors. We may discover errors in new releases
or new products after the commencement of commercial shipments, despite testing
by our personnel and our current and potential customers. This may result in
loss of or delay in market acceptance of our products, which could seriously
impair our ability to achieve profitability.

Acts of terrorism or war may hurt global economic conditions, which could harm our business.

Our business is subject to and affected by forces, pressures and events
affecting global economic conditions. The September 11, 2001 terrorist attacks
exacerbated global economic conditions and adversely impacted many businesses,
including that of Net Perceptions. Future terrorist acts or acts of war may
cause damage or disruption to our employees, facilities, customers and
suppliers, which could have a material adverse effect on our business, results
of operations and financial condition.

If we fail to generate repeat or expanded business from our current and future
customers, we may be unable to build a critical mass of customers necessary to
achieve increased sales and market share.

Our success is dependent on the continued growth of our customer base and
the retention of our customers. We currently depend on a limited number of key,
high-profile customers. Our ability to attract new customers will depend on a
variety of factors, including the accuracy, scalability, reliability and
cost-effectiveness of our products and services and our ability to effectively
market such products and services. In the past, we have lost potential
customers to competitors for various reasons, including lower prices and other
incentives not matched by us. Many of our customers initially purchase a
limited license for our products and services for evaluation. If such
evaluation is successful, the customer may purchase a license to expand the use
of our products in its organization or license additional products and
services. If we fail to generate repeat and expanded business from our current
and future customers, we may be unable to build a critical mass of customers
necessary to achieve increased sales and market share.

If we fail to attract or retain skilled salespeople as needed, we may be unable
to increase market awareness and sales of our products and services.

Our products and services require a sophisticated sales effort targeted at
the senior management of our prospective customers. As of September 30, 2002,
our direct sales organization consisted of 11 employees. We may need to hire
additional direct sales personnel in the future. Competition for qualified
sales personnel is intense, and we might not be able to attract or retain the
kind and number of sales personnel we need. New hires require

23Table of Contents

extensive training, typically take several months to achieve productivity
and may not be as productive as necessary. If we are unable to attract or
retain additional skilled sales personnel as needed, we may not be able to
capture increased market share for our products and services.

If we are unsuccessful in attracting and retaining qualified service personnel,
we may lose current customers or be unable to attract new customers.

Customers that license our software typically engage our professional
services organization to assist with support, training, consulting and
implementation. We believe that growth in our product sales depends on our
ability to provide our customers with these services and to educate resellers
on how to use our products. From time to time, we receive customer complaints
about the timeliness and accuracy of our customer support. As of September 30,
2002, our professional services and customer support organization consisted of
9 employees. There are a limited number of people who have the skills needed to
provide the services that our customers demand. Competition for qualified
service personnel is intense. We cannot be certain that we can attract or
retain a sufficient number of the highly qualified service personnel that our
business needs.

We generate revenues from international sales and, therefore, our business is
susceptible to numerous risks associated with international operations.

Licenses and services sold to customers outside of the United States
accounted for approximately 22% of our total revenues in 2000, 20% in 2001 and
11% for nine months ended September 30, 2002. We expect to generate additional
international revenues in the future, and we believe that we must expand our
international sales and marketing activities in order to be successful. We have
limited experience in marketing, selling, distributing and supporting our
products and services internationally and international operations are
generally subject to a number of risks, including:



| |  |  | expenses associated with customizing products and services for foreign countries;                  
| | - |  | ---------------------------------------------------------------------------------------------------
|
| |  |  | protectionist laws and business practices that favor local competition;                            
|
| |  |  | conflicting and changing governmental laws and regulations;                                        
|
| |  |  | longer sales cycles;                                                                               
|
| |  |  | difficulties in collecting accounts receivable;

 foreign currency exchange rate fluctuations; and
|
| |  |  | political and economic instability.                                                                

As of September 30, 2002, we had two employees located in the United
Kingdom. All other employees were located in the United States.

We may be unable to sublease or find suitable sub-tenants for a portion of our
principal executive offices and some of our other offices, and tenants may fail
to make sublease payments.

In April 2000, we executed a ten-year lease for a new facility for our
principal executive offices in Edina, Minnesota. We have sublet a significant
portion of this facility to third parties and are currently seeking to sublease
an additional portion of this facility. We have also sublet all of the space at
our Berkshire, United Kingdom facility and a portion of the space at our San
Francisco, California facility. We are also currently seeking to sublease our
Roseland, New Jersey office space and a portion of our office space in Austin,
Texas. We may not be able to find suitable sub-tenants for these properties in
a timely manner, if at all. If we are unable to find suitable sub-tenants in a
timely manner, or if our existing sub-tenants fail to make sublease payments
required under their respective sublease agreements, we may experience greater
than anticipated operating expenses in the future.

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If our intellectual property is not protected adequately, we may lose our
competitive advantage in the market.

We are a technology company. Our success depends in large part on
protecting our intellectual property, which is one of our most important
assets. We rely upon a combination of trademark, copyright, patent and trade
secret laws to protect our rights in our technology. We license our software
and require our customers to enter into license agreements, which impose
restrictions on our customers ability to utilize the software. In addition, we
seek to avoid disclosure of our trade secrets, including but not limited to
requiring those persons with access to our proprietary information to execute
confidentiality agreements with us and restricting access to the source code
for our software.

We have fourteen pending United States patent applications and four issued
United States patents. We also have license rights to three issued United
States patents from the University of Minnesota. It is possible that no patents
will issue from the currently pending patent applications. It is also possible
that our current patents and potential future patents may be invalid or
unenforceable. It is also possible that any patent issued to us may not provide
us with any competitive advantages. Moreover, we may not develop future
proprietary products or technologies that are patentable, and the patents of
others may seriously limit our ability to conduct our business. In this regard,
we have not performed any comprehensive analysis of patents of others that may
limit our ability to conduct our business.

Our efforts to protect our proprietary rights may not succeed. Copyright
and trade secret laws afford only limited protection for our proprietary rights
in our software, documentation and other written materials. Unauthorized
parties may be able to copy aspects of our products or to obtain and use
information that we regard as confidential and proprietary. Policing
unauthorized use of our products is difficult, and while we are unable to
determine the extent to which piracy of our software products exists, software
piracy can be expected to be a persistent problem. In addition, the laws of
some foreign countries do not protect our proprietary rights to as great an
extent as the laws of the United States. Our means of protecting our
proprietary rights may not be adequate and our competitors may independently
develop similar technology, duplicate our products or design around patents
issued to us or our other intellectual property. We may not be able to detect
infringement or enforce our patent or other rights and, as a result, our
competitive position in the market may suffer.

Third-party infringement claims against us or our technology suppliers could
result in delays in product development, the loss of customers, or costly and
time-consuming litigation.

There has been a substantial amount of litigation in the software industry
regarding intellectual property rights. We have from time to time received
claims that we are infringing third parties intellectual property rights. It
is possible that in the future third parties may claim that our current or
potential future products infringe their intellectual property rights,
including under issued patents. We expect that software companies such as Net
Perceptions will increasingly be subject to infringement claims as the number
of products and competitors in our industry segment grows and the functionality
of products in different industry segments overlaps. Any such claims, with or
without merit, could be time-consuming, result in costly litigation, cause
product shipment delays or require us to enter into royalty or licensing
agreements in order to secure continued access to required technology. Royalty
or licensing agreements, if required, may not be available on terms acceptable
to us or at all. Claims of intellectual property infringement may also require
us to pay significant damages or subject us to an injunction against the use of
our products. Any successful claim of intellectual property infringement
against us could have an immediate and significant impact on our ability to
carry on our business and market our products.

In addition, in all of our paid software license agreements, we generally
indemnify our customers against losses attributable to intellectual property
infringement by our software. Should a third party bring a suit against a
customer alleging that the customers use of our software infringes its
intellectual property rights, we could incur substantial costs in defending and
resolving the suit.

If we are unable to continue to utilize technology licensed from third parties,
we may be unable to conduct our business.

We license technology from various third parties for integration into our
products. Licenses to such third-party technology may not continue to be
available to us on commercially reasonable terms. We may not be able to renew

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existing agreements or to license or develop alternative technology. If we
cannot maintain license rights to key third-party software, develop similar
technology or license similar technology from another source on a timely or
commercially feasible basis, we may be unable to market our current products or
develop new products in a timely manner.

Our ability to increase our customer base and our sales depends on the
continuing contribution of our key personnel and our ability to attract,
assimilate and retain other highly qualified personnel.

Our future success depends on the continued service of our key personnel.
The loss of the services of one or more of our key employees could seriously
harm our ability to increase our customer base and sales. As of September 30,
2002, we had 54 employees. We do not carry any key person life insurance
policies.

Our future success also depends on our continuing ability to attract and
retain an adequate number of highly skilled managerial, technical, sales,
marketing and customer support personnel. Competition for skilled personnel is
intense, and we may fail to retain our key employees, or attract, assimilate or
retain other highly qualified personnel in the future. If so, we may be unable
to service our current customers, attract new customers and increase our sales.

The market price of our common stock has been volatile and has fluctuated
significantly in the past. To the extent this volatility and fluctuation
continues, equity-based compensation policies and plans, which have
historically been significant in our attracting, hiring and retaining highly
skilled personnel, may not be as effective as in the past.

We may need to raise additional capital that may not be available on reasonable
terms, or at all.

We believe we have sufficient cash and investments to meet our working
capital and capital expenditure needs for at least the next 12 months. After
that, we may need to raise additional funds and we cannot be certain that we
will be able to obtain additional financing on favorable terms, or at all. If
we raise additional funds through the issuance of equity or convertible debt,
the percentage ownership of our stockholders will be reduced, and these newly
issued securities may have rights, preferences or privileges senior to those of
our existing stockholders. If we cannot raise funds as needed on acceptable
terms, we may not be able to develop or enhance our products, take advantage of
future opportunities or respond to competitive pressures or unanticipated
requirements.

Future sales of our common stock could depress its market price.

If our stockholders sell substantial amounts of our common stock, or there
is a belief that such sales could occur, the market price of our common stock
could fall. These factors could also make it more difficult for us to raise
funds through future offerings of common stock. As of September 30, 2002, we
had outstanding 27,303,333 shares of common stock and options to acquire an
aggregate of 2,844,561 shares of common stock, of which 1,280,002 were
exercisable. Substantially all of our outstanding shares are freely tradeable
and all shares acquired upon exercise of options will be freely tradeable.
Those shares which are not freely tradeable may be resold publicly at any time,
subject to the volume and other restrictions of Rule 144 under the Securities
Act. If large numbers of these shares are sold over a short period of time, the
price of our common stock could be adversely affected.

We may be subject to potential product liability claims that could result in
costly and time-consuming litigation.

Because our customers use our products for important applications, errors
or defects in, or other performance problems with, our products could result in
financial or other damages to our customers. Our customers could seek damages
for losses from us. Although our license agreements typically contain
provisions designed to limit our exposure to product liability claims, existing
or future laws or unfavorable judicial decisions could negate these limitation
of liability provisions. Any product liability claim brought against us, even
if unsuccessful, would likely be time-consuming and costly, and potential
liabilities could exceed our available insurance coverage.

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Our current revenue recognition practices may need to change, which could
seriously harm our business.

The American Institute of Certified Public Accountants issued Statement of
Position 97-2, Software Revenue Recognition, in October 1997 and amended it
by Statements of Position 98-4 and 98-9. There may be additional pronouncements
issued in the future. Our current revenue accounting practices may need to
change and such changes could seriously harm our future revenues and earnings.

Provisions of our corporate organizational documents and rights agreement could
delay or prevent a change of control, even if it would be beneficial to our
stockholders.

Various provisions of our certificate of incorporation and bylaws could
have the effect of delaying or preventing a change in control and make it more
difficult for a third party to acquire us, even if doing so would be beneficial
to our stockholders. In addition, the rights issued under our rights agreement
may be a substantial deterrent to a person acquiring 15% or more of our common
stock without the approval of our board of directors. These provisions in our
certificate of incorporation, by-laws and rights agreement could reduce the
price that investors might be willing to pay for shares of our common stock in
the future and result in the market price being lower than it would be without
these provisions.

Our business could be seriously impacted by privacy and security concerns.

In some cases, our customers capture user preference and profile
information each time a user interacts with the application utilizing our
products or volunteers information in response to survey questions. Our
customers generally have implemented security measures to protect such customer
data from unauthorized disclosure or interception by third parties. However,
the security measures may not be effective against all potential security
threats. If a breach of customer data security were to be publicized, our
products may be perceived as less desirable, and our future sales could be
negatively impacted. More importantly, even the perception of privacy and
security concerns, whether or not valid, may indirectly inhibit market
acceptance of our products. In addition, legislative or regulatory requirements
may heighten such concerns if, for example, our customers were required to
notify users that the data captured after these interactions may be used by
marketing entities to direct product promotion and advertising to that user.
Legislation has been proposed at the federal and state levels that address some
aspects of the Internet, including a number of bills that specifically address
Internet privacy matters. Such proposed legislation indicates that some federal
and state legislators believe that certain aspects of the Internet and
e-commerce, including data privacy, are appropriate matters for regulation and
review. Various other countries and political entities, such as the European
Union, have adopted legislation or regulatory requirements addressing issues,
such as data privacy, that may directly impact some of our customers. If user
privacy concerns are not adequately addressed or if restrictive legislation is
adopted in the United States, our business could be seriously harmed and we
could experience increased operating losses.

If we do not respond to rapid technological changes, our products could become
obsolete and we could lose our competitive advantage in the market.

The life cycles of our products are difficult to predict because the
markets for our products are characterized by rapid technological change,
changing customer needs, frequent new software product introductions and
evolving industry standards.

The introduction of products embodying new technologies and the emergence
of new industry standards could render our existing products obsolete and
unmarketable. To be successful, we need to develop and introduce new software
products and enhancements to existing products on a timely basis that:



| |  |  | keep pace with technological developments and emerging industry standards; and
| | - |  | ------------------------------------------------------------------------------
|
| |  |  | address the increasingly sophisticated needs of our customers.                

In addition, we may:



| |  |  | fail to develop and market new products and enhancements to existing
products that respond to technological changes or evolving industry
standards;
| | - |  | ---------------------------------------------------------------------------------------------------------------------------------------------------

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| |  |  | experience difficulties that could delay or prevent the successful
development, introduction and marketing of these new products and
enhancements to existing products; and
| | - |  | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------
|
| |  |  | fail to develop new products and enhancements to existing products
that adequately meet the requirements of the marketplace or achieve
market acceptance.                  

If any of these events occur, we may be unable to compete successfully in
the market for our products and services, and as a result, our business could
fail.

The growth of the market for our products and services would be impaired if the
use of the Internet and electronic commerce do not grow as anticipated, and
third parties do not continue to develop and improve the Internet
infrastructure.

Our future revenues depend, in part, upon the increased acceptance and use
of the Internet and other on-line services as a medium of commerce. Acceptance
and use of the Internet and on-line services may not continue to develop at
historical rates and a sufficiently broad base of customers may not adopt or
continue to use the Internet and other on-line services as a medium of
commerce. Demand and market acceptance for recently-introduced services and
products over the Internet are subject to a high level of uncertainty and few
proven services and products exist.

In addition, the Internet may not be accepted as a viable long-term
commercial marketplace for a number of reasons, including potentially
inadequate development of the necessary network infrastructure or delayed
development of enabling technologies and performance improvements. To the
extent that the Internet continues to experience significant expansion in the
number of users, frequency of use or bandwidth requirements, the infrastructure
for the Internet may be unable to support the demands placed upon it. In
addition, the Internet could lose its viability as a commercial medium due to
delays in the development or adoption of new standards and protocols required
to handle increased levels of Internet activity, or due to increased
governmental regulation. Changes in, or insufficient availability of,
telecommunications services to support the Internet also could result in slower
response times and adversely affect usage of the Internet generally.

The growth of the market for our products and services would be impaired
if:



| |  |  | use of the Internet, the Web and other on-line services does not
continue to increase or increases more slowly than expected;                              
| | - |  | -----------------------------------------------------------------------------------------------------------------------------------------------------------
|
| |  |  | the infrastructure for the Internet, the Web and other on-line
services does not effectively support expansion that may occur; or                          
|
| |  |  | the Internet, the Web and other on-line services do not become a
viable commercial marketplace, which would inhibit the development of
electronic commerce.

Increasing government regulation could limit the market for our products and
services, which could seriously impair the growth of our business or expose us
to unanticipated liabilities.

As Internet commerce evolves, we expect that federal, state or foreign
governmental authorities will enact laws or adopt regulations covering issues
such as user privacy, pricing, content and quality of products and services. If
enacted, such laws, rules or regulations could limit the market for our
products and services. Although many of these regulations may not apply to our
business directly, we expect that laws regulating the solicitation, collection
or processing of personal/customer information could indirectly affect our
business.

28



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##### Table of Contents






Item 3. Quantitative and Qualitative Disclosures about Market Risk

Through September 30, 2002, the majority of our recognized revenues were
denominated in United States dollars and were primarily from customers in the
United States, and our exposure to foreign currency exchange rate changes has
been immaterial. We expect, however, that future product license and service
revenues may increasingly be derived from international markets and may be
denominated in the currency of the applicable market. As a result, our
operating results may become subject to significant fluctuations based upon
changes in the exchange rates of certain currencies in relation to the United
States dollar. Furthermore, to the extent that we engage in international sales
denominated in United States dollars, an increase in the value of the United
States dollar relative to foreign currencies could make our products less
competitive in international markets. Although we will continue to monitor our
exposure to currency fluctuations, and, when appropriate, may use financial
hedging techniques in the future to minimize the effect of these fluctuations,
exchange rate fluctuations may adversely affect our financial results in the
future.

Our exposure to market risk is otherwise limited to interest income
sensitivity, which is affected by changes in the general level of United States
interest rates, particularly because the majority of our investments are in
debt securities issued by corporations and the United States government. A
hypothetical 100 basis point increase in interest rates would result in an
approximate $101,000 decrease in the fair value of our investments as of
September 30, 2002. The same hypothetical increase in interest rates as of
December 31, 2001 would have resulted in a decrease in the fair value of our
investments of approximately $496,000. Our objective in managing our exposure
to interest rate risk is to preserve principal while at the same time
maximizing the income we receive from our investments. To minimize this risk,
we maintain our portfolio of cash equivalents and short-term investments in a
variety of securities in addition to debt and have adopted practices and
policies to ensure that our portfolio remains adequately diversified. Due to
the conservative nature of our investments and relatively short duration,
interest risk is mitigated. Furthermore, we place our investments with
high-quality issuers and limit the amount of credit exposure to any one issuer.
We do not have any derivative financial instruments and do not hold any
instruments for trading purposes.




Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures.Our Chief Executive
Officer and Chief Financial Officer have evaluated the effectiveness of our
disclosure controls and procedures (as such term is defined in Rules 13a-14(c)
and 15d-14(c) under the Exchange Act) as of an evaluation date within 90 days
prior to the filing date of this Quarterly Report on Form 10-Q. Based on this
evaluation, they have concluded that, as of the evaluation date, our disclosure
controls and procedures are effective in alerting them on a timely basis to
material information relating to the Company (including our consolidated
subsidiaries) required to be included in our reports filed or submitted under
the Exchange Act.

Changes in Internal Controls.Since the evaluation date referred to
above, there have not been any significant changes in our internal controls or
in other factors that could significantly affect such controls.

29



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##### Table of Contents






PART II. OTHER INFORMATION




Item 1. Legal Proceedings

As previously mentioned in our two most recent Quarterly Reports on Form
10-Q, Timothy J. Fox filed a purported class action lawsuit on November 2,
2001, against us, FleetBoston Robertson Stephens, Inc., the lead underwriter of
our April 1999 initial public offering, several other underwriters who
participated in our initial public offering, Steven J. Snyder, our then
president and chief executive officer, and Thomas M. Donnelly, our chief
operating officer and chief financial officer. The lawsuit, Fox v. Net
Perceptions, Inc., et al., Civil Action No. 01-CV-9675, was filed in the United
States District Court for the Southern District of New York and has been
assigned to the judge who is also the pretrial coordinating judge for
substantially similar lawsuits involving more than 300 other issuers. An
amended class action complaint was filed on April 22, 2002, expanding the basis
for the action to include allegations relating to our March 2000 follow-on
public offering in addition to those relating to our initial public offering.

The amended complaint generally alleges that the defendants violated
federal securities laws by not disclosing certain actions taken by the
underwriter defendants in connection with our initial public offering and our
follow-on public offering. The amended complaint alleges specifically that the
underwriter defendants, with our direct participation and agreement and without
disclosure thereof, conspired to and did raise and increase their underwriters
compensation and the market prices of our common stock following our initial
public offering and in our follow-on public offering by requiring their
customers, in exchange for receiving allocations of shares of our common stock
sold in our initial public offering, to pay excessive commissions on
transactions in other securities, to purchase additional shares of our common
stock in the initial public offering aftermarket at pre-determined prices above
the initial public offering price, and to purchase shares of our common stock
in our follow-on public offering. The amended complaint seeks unspecified
monetary damages and certification of a plaintiff class consisting of all
persons who acquired our common stock between April 22, 1999 through December
6, 2000. The plaintiffs have since agreed to dismiss the claims against Mr.
Snyder and Mr. Donnelly without prejudice, in return for their agreement to
toll any statute of limitations applicable to those claims; and those claims
have been dismissed without prejudice. On July 15, 2002, all of the issuer
defendants filed a joint motion to dismiss the plaintiffs claims in all of the
related cases. The Court has not ruled on this motion.

We believe that the allegations are without merit, and we intend to
vigorously defend against the plaintiffs claims. As this litigation is in an
initial stage, we are unable to predict its outcome or its ultimate effect, if
any, on our financial condition.




Item 2. Changes in Securities and Use of Proceeds



| | None.
| | -----




Item 3. Defaults Upon Senior Securities



| | None.
| | -----




Item 4. Submission of Matters to a Vote of Security Holders



| | None.
| | -----




Item 5. Other Information



| | None.
| | -----

30



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##### Table of Contents






Item 6. Exhibits and Reports on Form 8-K

(a)  Exhibits

|        |  |                                                                                                                                                                    |  |  |  | 
|------- |  | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ |  |  |  | 
|Exhibit |  |                                                                                                                                                                    |  |  |  | 
|Number  |  | Description                                                                                                                                                        |  |  |  | 
|        |  |                                                                                                                                                                    |  |  |  | 
|3.1(a)  |  | Amended and Restated Certificate of Incorporation(1)                                                                                                              
|        |  |                                                                                                                                                                   
|3.1(b)  |  | Certificate of Amendment to the Amended and Restated
Certificate of Incorporation(2)                                                                              
|        |  |                                                                                                                                                                   
|3.2     |  | Amended and Restated Bylaws as amended through April 18,
2001(3)                                                                                                  
|        |  |                                                                                                                                                                   
|4.1     |  | Amended and Restated Investor Rights Agreement, dated
December 18, 1997, among Net Perceptions, Inc. and the
investors and founders named therein, as amended(1)  
|        |  |                                                                                                                                                                   
|4.2     |  | Specimen common stock certificate(1)                                                                                                                              
|        |  |                                                                                                                                                                   
|4.3     |  | Specimen common stock certificate (including Rights
Agreement Legend)(4)                                                                                          
|        |  |                                                                                                                                                                   
|4.4     |  | Rights Agreement between Net Perceptions, Inc. and Wells
Fargo Bank Minnesota, as Rights Agent(5)                                                                 
|        |  |                                                                                                                                                                   
|4.5     |  | Form of Certificate of Designation of Series A Junior
Participating Preferred Stock (attached as Exhibit A to the
Rights Agreement filed as Exhibit 4.4 hereto)(5)
|        |  |                                                                                                                                                                   
|4.6     |  | Form of Rights Certificate (attached as Exhibit B to the
Rights Agreement filed as Exhibit 4.4 hereto)(5)                                                         
|        |  |                                                                                                                                                                   
|99.1    |  | Certification of the Chief Executive Officer pursuant to 18 U.S.C.
Section 1350, as adopted pursuant to Section 906 of the
Sarbanes-Oxley Act of 2002.            
|        |  |                                                                                                                                                                   
|99.2    |  | Certification of the Chief Financial Officer pursuant to 18 U.S.C.
Section 1350, as adopted pursuant to Section 906 of the
Sarbanes-Oxley Act of 2002.            



|(1) |  | Incorporated by reference to Net Perceptions Registration Statement on
Form S-1 (Registration No. 333-71919).                       
|--- |  | -------------------------------------------------------------------------------------------------------------------------------------
|   
|(2) |  | Incorporated by reference to Net Perceptions Quarterly Report on Form
10-Q for the Quarter Ended June 30, 2000 (File No. 000-25781) 
|   
|(3) |  | Incorporated by reference to Net Perceptions Quarterly Report on Form
10-Q for the Quarter Ended March 31, 2001 (File No. 000-25781)
|   
|(4) |  | Incorporated by reference to Net Perceptions Quarterly Report on Form
10-Q for the Quarter Ended June 30, 2001 (File No. 000-25781) 
|   
|(5) |  | Incorporated by reference to Net Perceptions Registration Statement on
Form 8-A filed June 6, 2001 (File No. 000-25781)             

(b)  Reports on Form 8-K

During the third quarter of 2002 the Company did not file any Current
Reports on Form 8-K.

31



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##### Table of Contents






SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the
registrant has duly caused this report to be signed on its behalf by the
undersigned thereunto duly authorized.

|                        |  |                                                                           
|----------------------- |  | --------------------------------------------------------------------------
|                        |  | Net Perceptions, Inc.                                                     
|                       
|                       
|Date: November 13, 2002 |  | By:        /s/ Thomas M. DonnellyThomas M. DonnellyChief Financial Officer
|                       
|                        |  | (Duly authorized officer
and principal financial
officer)                 

32



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##### Table of Contents



CERTIFICATIONS

I, Donald C. Peterson, certify that:

1.     I have reviewed this quarterly report on Form 10-Q of Net Perceptions,
Inc.;

2.     Based on my knowledge, this quarterly report does not contain any untrue
statement of a material fact or omit to state a material fact necessary to
make the statements made, in light of the circumstances under which such
statements were made, not misleading with respect to the period covered by
this quarterly report;

3.     Based on my knowledge, the financial statements, and other financial
information included in this quarterly report, fairly present in all
material respects the financial condition, results of operations and cash
flows of the registrant as of, and for, the periods presented in this
quarterly report;

4.     The registrants other certifying officer and I are responsible for
establishing and maintaining disclosure controls and procedures (as defined
in Exchange Act Rules 13a-14 and 15d-14) for the registrant and we have:

a) designed such disclosure controls and procedures to ensure that material
information relating to the registrant, including its consolidated
subsidiaries, is made known to us by others within those entities,
particularly during the period in which this quarterly report is being
prepared;

b) evaluated the effectiveness of the registrants disclosure controls and
procedures as of a date within 90 days prior to the filing date of this
quarterly report (the Evaluation Date); and

c) presented in this quarterly report our conclusions about the
effectiveness of the disclosure controls and procedures based on our
evaluation as of the Evaluation Date;

5.     The registrants other certifying officer and I have disclosed, based on
our most recent evaluation, to the registrants auditors and the audit
committee of registrants board of directors (or persons performing the
equivalent function):

a) all significant deficiencies in the design or operation of internal
controls which could adversely affect the registrants ability to record,
process, summarize and report financial data and have identified for the
registrants auditors any material weaknesses in internal controls; and

b) any fraud, whether or not material, that involves management or other
employees who have a significant role in the registrants internal controls;
and

6.     The registrants other certifying officer and I have indicated in this
quarterly report whether or not there were significant changes in internal
controls or in other factors that could significantly affect internal
controls subsequent to the date of our most recent evaluation, including any
corrective actions with regard to significant deficiencies and material
weaknesses.



| | Date: November 13, 2002
| | -----------------------

|                                                                
|----------------------------------------------------------------
|/s/ Donald C. PetersonDonald C. Peterson
Chief Executive Officer

33



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##### Table of Contents



I, Thomas M. Donnelly, certify that:

1.     I have reviewed this quarterly report on Form 10-Q of Net Perceptions,
Inc.;

2.     Based on my knowledge, this quarterly report does not contain any untrue
statement of a material fact or omit to state a material fact necessary to
make the statements made, in light of the circumstances under which such
statements were made, not misleading with respect to the period covered by
this quarterly report;

3.     Based on my knowledge, the financial statements, and other financial
information included in this quarterly report, fairly present in all
material respects the financial condition, results of operations and cash
flows of the registrant as of, and for, the periods presented in this
quarterly report;

4.     The registrants other certifying officer and I are responsible for
establishing and maintaining disclosure controls and procedures (as defined
in Exchange Act Rules 13a-14 and 15d-14) for the registrant and we have:

a) designed such disclosure controls and procedures to ensure that material
information relating to the registrant, including its consolidated
subsidiaries, is made known to us by others within those entities,
particularly during the period in which this quarterly report is being
prepared;

b) evaluated the effectiveness of the registrants disclosure controls and
procedures as of a date within 90 days prior to the filing date of this
quarterly report (the Evaluation Date); and

c) presented in this quarterly report our conclusions about the
effectiveness of the disclosure controls and procedures based on our
evaluation as of the Evaluation Date;

5.     The registrants other certifying officer and I have disclosed, based on
our most recent evaluation, to the registrants auditors and the audit
committee of registrants board of directors (or persons performing the
equivalent function):

a) all significant deficiencies in the design or operation of internal
controls which could adversely affect the registrants ability to record,
process, summarize and report financial data and have identified for the
registrants auditors any material weaknesses in internal controls; and

b) any fraud, whether or not material, that involves management or other
employees who have a significant role in the registrants internal controls;
and

6.     The registrants other certifying officer and I have indicated in this
quarterly report whether or not there were significant changes in internal
controls or in other factors that could significantly affect internal
controls subsequent to the date of our most recent evaluation, including any
corrective actions with regard to significant deficiencies and material
weaknesses.



| | Date: November 13, 2002
| | -----------------------

|                                                                
|----------------------------------------------------------------
|/s/ Thomas M. DonnellyThomas M. Donnelly
Chief Financial Officer

34



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##### Table of Contents






NET PERCEPTIONS, INC.
FORM 10-Q
For the Quarter Ended September 30, 2002

EXHIBIT INDEX

|        |  |                                                                                                                                                                    |  |  |  | 
|------- |  | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ |  |  |  | 
|Exhibit |  |                                                                                                                                                                    |  |  |  | 
|Number  |  | Description                                                                                                                                                        |  |  |  | 
|        |  |                                                                                                                                                                    |  |  |  | 
|3.1(a)  |  | Amended and Restated Certificate of Incorporation(1)                                                                                                              
|        |  |                                                                                                                                                                   
|3.1(b)  |  | Certificate of Amendment to the Amended and Restated
Certificate of Incorporation(2)                                                                              
|        |  |                                                                                                                                                                   
|3.2     |  | Amended and Restated Bylaws as amended through April 18,
2001(3)                                                                                                  
|        |  |                                                                                                                                                                   
|4.1     |  | Amended and Restated Investor Rights Agreement, dated
December 18, 1997, among Net Perceptions, Inc. and the
investors and founders named therein, as amended(1)  
|        |  |                                                                                                                                                                   
|4.2     |  | Specimen common stock certificate(1)                                                                                                                              
|        |  |                                                                                                                                                                   
|4.3     |  | Specimen common stock certificate (including Rights
Agreement Legend)(4)                                                                                          
|        |  |                                                                                                                                                                   
|4.4     |  | Rights Agreement between Net Perceptions, Inc. and Wells
Fargo Bank Minnesota, as Rights Agent(5)                                                                 
|        |  |                                                                                                                                                                   
|4.5     |  | Form of Certificate of Designation of Series A Junior
Participating Preferred Stock (attached as Exhibit A to the
Rights Agreement filed as Exhibit 4.4 hereto)(5)
|        |  |                                                                                                                                                                   
|4.6     |  | Form of Rights Certificate (attached as Exhibit B to the
Rights Agreement filed as Exhibit 4.4 hereto)(5)                                                         
|        |  |                                                                                                                                                                   
|99.1    |  | Certification of the Chief Executive Officer pursuant to 18 U.S.C.
Section 1350, as adopted pursuant to Section 906 of the
Sarbanes-Oxley Act of 2002.            
|        |  |                                                                                                                                                                   
|99.2    |  | Certification of the Chief Financial Officer pursuant to 18 U.S.C.
Section 1350, as adopted pursuant to Section 906 of the
Sarbanes-Oxley Act of 2002.            



|(1) |  | Incorporated by reference to Net Perceptions Registration Statement on
Form S-1 (Registration No. 333-71919).                       
|--- |  | -------------------------------------------------------------------------------------------------------------------------------------
|   
|(2) |  | Incorporated by reference to Net Perceptions Quarterly Report on Form
10-Q for the Quarter Ended June 30, 2000 (File No. 000-25781) 
|   
|(3) |  | Incorporated by reference to Net Perceptions Quarterly Report on Form
10-Q for the Quarter Ended March 31, 2001 (File No. 000-25781)
|   
|(4) |  | Incorporated by reference to Net Perceptions Quarterly Report on Form
10-Q for the Quarter Ended June 30, 2001 (File No. 000-25781) 
|   
|(5) |  | Incorporated by reference to Net Perceptions Registration Statement on
Form 8-A filed June 6, 2001 (File No. 000-25781)             

35