## Scott Air, LLC dba Island Air Express

# ~~ISLAND**~** AIR EXPRESS 

# Family Assistance Plan

Version: 1.0 Date published: October 5, 2012Accident Plan 

# Introduction Reference: 49 U.S.C. Section 41113 This section ofthe Scott Air, LLC Family Assistance Plan (FAP) is dedicated to specifically addressing an aircraft accident. The Director ofSafety is responsible for executing the Accident Plan. The Director ofSafety may designate a surrogate to carry outthe elements ofthe accident plan. 

# Elements of the Accident Plan Reference: 49 U.S.C. Section 41113(b) ScottAir, LLC is responsible to work and coordinate rescue and recovery activities with any organization designated to assist the accident. The following items will be carried out after a fatal accident. (Note: a fatality of ground personnel or a fatality caused by an aircraft not necessarily a passenger is included in this list.) 1. The Director ofSafetywill post a toll-free number on the Scott Air, LLC website for relatives and interested parties to call for information related to the accident. 2. The Director ofSafety has a roster ofassociates to assist to handle phone calls. This list of names and responsibilities is on form 912. 3. Passenger (revenue and nonrevenue) names are notto be given to the press or posted on any public website until notification of relatives are complete. The Director ofSafety will prepare a list of passenger fatalities and then proceed to contactfamily members once the passengerfatality is confirmed. ScottAir, LLC will inform family member inquiry as to whether or not a passenger name was on the preliminary manifest.
a. Passenger confirmation process begins with the passenger manifest. Then confirmation ofthe fatality bythe local official. There must be two sources of information confirming the passengerwas onboard and that passenger is a fatality. b. Once passenger names have been verified and a family member has been contacted by the company Family Assist person the names will be posted on the company website. 4. The Director ofSafety will coordinate with the local officials as to the disposition ofpassengers and their personal effects. This information will be made available to family members ofvictims. (Note: Personal
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items will be returned to passengers unless the artifact is needed for the accident investigation.) 5. The Director ofSafety will maintain control of unclaimed possessions for 18 months. At the end ofthe 18 month period the Director of Safetywill coordinate with FAA and NTSB officials as to the disposition ofthe items. 6. The Director ofSafety will coordinate efforts to assist the family ofa passenger in traveling to the location ofthe accident and provide hotel accommodations. · 7. Ifdamage is made to a structure the On-Site Coordinatorwill:
a. Provide written notice to the ownerto contact the insurer ofthe structure and not to rely on unofficial information. b. Provide photographic evidence ofthe property and damage. 

## Public Hearing
In the case ofan accident in which the National Transportation Safety Board conducts a public hearing orcomparable proceeding at a location greater than 80 milesfrom the accident, Scott Air, LLC will ensure that the proceeding is made available simultaneously by electronic means ata location opento the public both the origin city and destination city ofthe air carrier's flight ifthat city is located in the United States. 

## Monument
Ifa monument is to be constructed regarding the accident each (immediate) family member ofa passengerwill consulted about construction by the air carrier ofany monument to the passengers, including any inscription on the monument. 

## Emergency Response Plan
The following Emergency Response Plan is incorporated into and is an integral part ofthe Family Assistance Plan.

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## Emergency Response Plan
Ifyou witness an accident immediately call 911 Ifyou aretold there has been an accident or an aircraft is overdue, immediatelycontact: ScottVan Valin- Instant Message Patrick Goodrich- Instant Message

Ifunableto reach ScottVan Valin or Patrick Goodrich and there is an ACCIDENT oran aircraft is OVERDUE: Ketchikan Flight Service Station: (after hours/longdistance trouble- ) Tell them which aircraft ( last known location ofthe aircraft

or/and the route you expected the aircrafttoflyand all other pertinent information.

Absolutelyno comments tothe press or public All inquires will be forwarded to Scott Van Valin or Patrick Goodrich

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