Scott Air, LLC dba Island Air Express 

~~ISLAND ~ AIR EXPRESS 

Family Assistance Plan 

Version: 1.0 

Date published: October 5, 2012 
Accident Plan 

Introduction 

Reference: 49 U.S.C. Section 41113 

This section of the Scott Air, LLC Family Assistance Plan (FAP) is dedicated 

to specifically addressing an aircraft accident. The Director of Safety is 

responsible for executing the Accident Plan. The Director of Safety may 

designate a surrogate to carry out the elements of the accident plan. 

Elements of the Accident Plan 

Reference: 49 U.S.C. Section 41113(b) 

Scott Air, LLC is responsible to work and coordinate rescue and recovery 

activities with any organization designated to assist the accident. The 

following items will be carried out after a fatal accident. (Note: a fatality of 

ground personnel or a fatality caused by an aircraft not necessarily a 

passenger is included in this list.) 

1. The Director of Safety will post a toll-free number on the Scott Air, 

LLC website for relatives and interested parties to call for information 

related to the accident. 

2. The Director of Safety has a roster of associates to assist to handle 

phone calls. This list of names and responsibilities is on form 912. 

3. Passenger (revenue and nonrevenue) names are not to be given to 

the press or posted on any public website until notification of relatives 

are complete. The Director of Safety will prepare a list of passenger 

fatalities and then proceed to contact family members once the 

passenger fatality is confirmed. Scott Air, LLC will inform family 

member inquiry as to whether or not a passenger name was on the 

preliminary manifest. 

a. Passenger confirmation process begins with the passenger 

manifest. Then confirmation of the fatality by the local official. 

There must be two sources of information confirming the 

passenger was on board and that passenger is a fatality. 

b. Once passenger names have been verified and a family 

member has been contacted by the company Family Assist 

person the names will be posted on the company website. 

4. The Director of Safety will coordinate with the local officials as to the 

disposition of passengers and their personal effects. This information 

will be made available to family members of victims. (Note: Personal 

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items will be returned to passengers unless the artifact is needed for 

the accident investigation.) 

5. The Director of Safety will maintain control of unclaimed possessions 

for 18 months. At the end of the 18 month period the Director of 

Safety will coordinate with FAA and NTSB officials as to the 

disposition of the items. 

6. The Director of Safety will coordinate efforts to assist the family of a 

passenger in traveling to the location of the accident and provide 

hotel accommodations. · 

7. If damage is made to a structure the On-Site Coordinator will: 

a. Provide written notice to the owner to contact the insurer of the 

structure and not to rely on unofficial information. 

b. Provide photographic evidence of the property and damage. 

Public Hearing 

In the case of an accident in which the National Transportation Safety Board 

conducts a public hearing or comparable proceeding at a location greater 

than 80 miles from the accident, Scott Air, LLC will ensure that the 

proceeding is made available simultaneously by electronic means at a 

location open to the public both the origin city and destination city of the air 

carrier's flight if that city is located in the United States. 

Monument 

If a monument is to be constructed regarding the accident each (immediate) 

family member of a passenger will consulted about construction by the air 

carrier of any monument to the passengers, including any inscription on the 

monument. 

Emergency Response Plan 

The following Emergency Response Plan is incorporated into and is an 

integral part of the Family Assistance Plan. 

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Emergency Response Plan 

If you witness an accident immediately call 911 

If you are told there has been an accident or an aircraft is overdue, immediately contact: 

Scott Van Valin- Instant Message 

Patrick Goodrich- Instant Message 

If unable to reach Scott Van Valin or Patrick Goodrich and there is an ACCIDENT or an 

aircraft is OVERDUE: 

Ketchikan Flight Service Station: (after hours/long distance trouble-

) 

Tell them which aircraft ( last known location of the aircraft 

or/and the route you expected the aircraft to fly and all other pertinent information. 

Absolutely no comments to the press or public 

All inquires will be forwarded to Scott Van Valin or Patrick Goodrich 

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