BEFORE THE 

DEPARTMENT OF TRANSPORTATION 

WASHINGTON, D.C. 20590 

____________________________________ 

 ) 

Application of ) 

 ) 

Hawaiian Airlines, Inc. ) 

 ) Docket DOT-OST-2013- 

For Certificate of Public Convenience ) 

And Necessity and Exemption to Conduct ) 

Scheduled Combined Service Between ) 

The United States and China ) 

____________________________________) 

APPLICATION OF HAWAIIAN AIRLINES, INC. FOR CERTIFICATE OF 

PUBLIC CONVENIENCE AND NECESSITY AND EXEMPTION 

Communications with respect to this document should be addressed to: 

Mark B. Dunkerley 

President & Chief Executive Officer 

Hoyt H. Zia 

Senior VP, General Counsel & 

Corporate Secretary 

Hoyt.Zia@hawaiianair.com 

Mark K. Arimoto 

Assistant General Counsel 

Mark.Arimoto@hawaiianair.com 

Hawaiian Airlines, Inc. 

P.O. Box 30008 

Honolulu, HI 96820-0008 

Jonathan B. Hill 

J. Parker Erkmann 

Benjamin Berlin 

Dow Lohnes PLLC 

1200 New Hampshire Ave., NW 

Suite 800 

Washington, DC 20036 

(202) 776-2000 

(202) 776-4725 (fax) 

jhill@dowlohnes.com 

perkmann@dowlohnes.com 

bberlin@dowlohnes.com 

Counsel for Hawaiian Airlines, Inc. 

April 9, 2013 

Notice: Answers to this application are due on or before April 24, 2013. Copies of such 

answers should be served on the undersigned and all persons named on the attached 

service list. 
BEFORE THE 

DEPARTMENT OF TRANSPORTATION 

WASHINGTON, D.C. 20590 

____________________________________ 

 ) 

Application of ) 

 ) 

Hawaiian Airlines, Inc. ) Docket DOT-OST-2013- 

 ) 

For Certificate of Public Convenience ) 

And Necessity and Exemption to Conduct ) 

Scheduled Combined Service Between ) 

The United States and China ) 

____________________________________) 

APPLICATION OF HAWAIIAN AIRLINES, INC. FOR CERTIFICATE OF 

PUBLIC CONVENIENCE AND NECESSITY AND EXEMPTION 

 Consistent with the Protocol to Amend the Agreement between the Governments 

of the United States of America and the Government of the People’s Republic of China 

Relating to Civil Air Transportation signed July 9, 2007, Hawaiian Airlines, Inc. 

(“Hawaiian”) herewith, respectfully submits this Application for a Certificate of Public 

Convenience and Necessity and an Exemption to the Department of Transportation 

(“Department” or “DOT”) to provide scheduled combination service between the United 

States and China and that Hawaiian be designated to the Government of China to provide 

such service. Hawaiian plans to initiate this service on or about April 16, 2014, flying 

three times a week between Beijing, China (Zone 1) and Honolulu, Hawaii. Hawaiian 

requests three weekly frequencies to provide this service. In support of its application, 

Hawaiian states as follows: 

1. Hawaiian is incorporated under the laws of Delaware, and its headquarters 

are located in Honolulu, Hawaii. 
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 Page 2 of 6 

2. Hawaiian is a citizen of the United States as defined in 49 U.S.C. 

§ 40102(a)(15). 

3. Hawaiian is fit, and will continue to remain fit, to provide scheduled 

foreign air transportation of persons, property and mail to and from the United States and 

China. 

4. The Department has repeatedly found Hawaiian fit to provide interstate 

and foreign transportation of persons, property and mail. See Notice of Action Taken, 

Docket DOT-OST-2007-29103 (Aug. 19, 2009); see also Notice of Action Taken, 

Docket DOT-OST-2004-16923 (Sept. 12, 2007) (renewing Hawaiian’s authority to serve 

Sydney, Australia). The Department also has granted Hawaiian a blanket route 

integration certificate of public convenience and necessity as well as open-skies 

certificate authority. See Order 2007-7-3 (July 10, 2007); Order 2006-1-1 (Mar. 7, 2006). 

Hawaiian asks that the Department take official notice of these and all other Orders 

finding Hawaiian ready, willing and able to provide scheduled foreign air transportation 

of persons, property and mail, pursuant to Rule 24 of its Rules of Practice. 

5. Hawaiian proposes to initiate nonstop flights three times a week between 

Honolulu, Hawaii, Honolulu International Airport (“Honolulu”) and Beijing, China 

(“Beijing”) beginning on or about April 16, 2014. Hawaiian intends to operate its 

proposed flights with Airbus 330 aircraft with 294 seats in two classes of service (18 

Business Class; and 276 Coach Class). The route maps and corresponding flight 

schedules proposed by Hawaiian for each flight are set forth in Exhibits HA-App-1 and 

HA-App-2. 
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 Page 3 of 6 

6. This application is consistent with the Protocol to Amend the Agreement 

between the Governments of the United States of America and the Government of the 

People’s Republic of China Relating to Civil Air Transportation signed July 9, 2007. 

7. The grant of the requested designation and frequencies to Hawaiian will 

inject a new competitor into the U.S./China market. Hawaiian, a carrier based in Hawaii, 

presently has no access to China or the important China/U.S. market. Hawaiian has a 

long history and presence in the Pacific and will bring its award-winning customer 

service and on-time performance to this market, which is dominated by the large Chinese 

carriers.1

 This new service is also important to Hawaii and its tourism-based economy, as 

it will bring mainly China-originating tourists to visit Hawaii, where their economic 

impact will be felt far beyond the confines of the airport. Foreign visitors to the United 

States bring new spending in the United States and do not export that spending to foreign 

countries. 

8. There are no energy or environmental issues associated with this 

application, as the institution of Hawaiian’s proposed flights will not result in a near-term 

annual net increase in fuel consumption of 10 million or more gallons. Hawaiian 

estimates that the proposed service between Honolulu and Beijing using its A-330 aircraft 

will consume approximately six million gallons of fuel per year. Hawaiian has been 

given assurance through its fuel supplier, World Fuel Services, that sufficient fuel to 

operate the proposed service will be available both in Beijing and Honolulu. 

OPENING STATEMENT

                                                            

1

 See Exhibit HA-App-3 for a summary of Hawaiian’s awards, accolades and 

corporate highlights. 
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 Page 4 of 6 

 Hawaiian, with this application, seeks to introduce a strong new competitor for 

scheduled passenger service in the China/U.S. market. Hawaiian’s initiation of service 

between Honolulu and Beijing will do more than simply increase the number of 

competitors in this market: It will set a new standard in passenger service and consumer 

choice by delivering Hawaiian’s award-winning customer service and on-time 

performance to this market for the first time. Hawaiian has led all U.S. carriers in ontime performance for over the past five years, through December of 2012, and it has been 

an industry leader in the fewest misplaced bags during the same period. See U.S. DOT 

Air Travel Consumer Reports. 

 Hawaiian’s most recent financial results demonstrate that Hawaiian’s financial 

strength matches its operational strength. Hawaiian’s financial results over the last 

several years give it the financial wherewithal to initiate and operate this new service 

while continuing to deliver the unique combination of award-winning customer service 

and on-time performance, just as it has done for the past 11 years. Hawaiian Holdings, 

Inc., Annual Report (Form 10-K) (Feb. 8, 2013), available at

http://www.sec.gov/Archives/edgar/data/1172222/000104746913000781/a2212702z10-

k.htm. 

Hawaiian’s proposed service from Beijing to Honolulu, which will be 

predominately China originating, also will infuse additional dollars to Hawaii’s tourismbased economy. Hawaiian expects economic impact of its service on Hawaii’s economy 

will be significant. Hawaiian has discussed its service proposals with members of the 

China travel trade and, based on those discussions, it is confident that there is sufficient 

demand to support each of its proposed flights. In 2012, the State of Hawaii welcomed 
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 Page 5 of 6 

115,927 Chinese visitors, a 42% increase from 2011. The strong visitor growth from 

China is expected to continue, and Chinese visitor arrivals are forecast to reach 250,000 a 

year by 2016. See HTA and DBEDT.

 This application represents the next logical step in Hawaiian’s business plan of 

establishing itself as a major air carrier in the Pacific. Hawaiian has sought to capitalize 

on the unique geographic location of its hub of operations and its headquarters in the 

middle of the Pacific Ocean by increasing its services all along the Pacific Rim. In 

addition to providing service to the mainland United States, Hawaiian now serves 

American Samoa, Australia, Japan, Korea, New Zealand, Tahiti, and Taipei. Initiating 

three times a week passenger flights to Beijing is a natural progression in the execution of 

Hawaiian’s business strategy. 

 Hawaiian will use its new A330 aircraft to provide this service. Hawaiian has 

taken delivery of 10 of these aircraft since 2010. It will take 5 additional aircraft in 2013. 

By the end of 2014, Hawaiian will have 19 A330s in its fleet. This infusion of new and 

well suited aircraft provides Hawaiian with the ability to start this service without 

interruption of other service presently provided. 

Given its long-standing commitment and successful initiation of serve around the 

Pacific Rim and its financial strength, Hawaiian is well-positioned to initiate successful 

service between Honolulu and Beijing. 
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 Page 6 of 6 

 Based upon the foregoing, Hawaiian requests that the Department 1) award it a 

Certificate of Public Convenience and Necessity to provide scheduled combination 

service to China; 2) immediately award an Exemption to start service as provided herein; 

3) designate it to the government of China to provide that scheduled combination service; 

4) award it the frequencies necessary to operate three times a week service between 

Honolulu and Beijing. 

 Respectfully Submitted, 

 

 

Jonathan B. Hill 

J. Parker Erkmann 

Benjamin Berlin 

Dow Lohnes PLLC 

1200 New Hampshire Ave., NW 

Suite 800 

Washington, DC 20036 

(202) 776-2000 

(202) 776-4725 (fax) 

jhill@dowlohnes.com 

perkmann@dowlohnes.com 

bberlin@dowlohnes.com 

Counsel for Hawaiian Airlines, Inc. 
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 HA-App-1 

 Page 1 of 1 

Exhibit HA-App-1 

Route Map 
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 HA-App-2 

 Page 1 of 1 

Exhibits HA-App-2 

Flight Schedule 

Flight Number Route Departure and 

Arrival 

Day of Week 

HA 887 HNL-PEK 1310-1930 

(arrives next 

day) 

Wednesday, 

Friday , Sunday 

HA 888 PEK-HNL 2130-1305 

(arrives next 

day) 

Monday, 

Thursday, 

Saturday 
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 HA-App-3 

 Page 1 of 10 

Exhibit HA-App-3 

Awards and Accolades 

Hawaiian Rated #1 Airlines Serving Hawaii 

August 10, 2011 - Hawaiian Airlines was rated the #1 airline serving Hawaii. One of the travel industry's most popular 

publications, Travel + Leisure will publish the results for its World Best Awards in its August issue, ranking the best 

hotels, airlines, cruise lines, tour outfitters, car rental agencies, cities and islands worldwide.aits—let us take you there. 

 

Hawaiian Rated #1 Airlines Serving Hawaii 

July 12, 2009 - Hawaiian Airlines was rated the #1 airline serving Hawaii. One of the travel industry's most popular 

publications, Travel + Leisure will publish the results for its World Best Awards in its August issue, ranking the best 

hotels, airlines, cruise lines, tour outfitters, car rental agencies, cities and islands worldwide.aits—let us take you there. 

» Learn More

 

Hawaiian Rated #1 in National Airline Quality Ranking 

April 6, 2009 - Hawaiian Airlines was named the nation’s top-ranked carrier for service quality in 2008 in the 19th 

Annual Airline Quality Rating. The nationally recognized AQR study came to this conclusion after evaluating the 

service performance of 17 of the nation’s top airlines using 15 elements that are important to consumers when assessing 

the quality of airline service. » Learn More

 

Hawaiian is Nation’ Most On Time Airline for 5th 

Straight Year 

February 9, 2009 - Hawaiian Airlines extended its remarkable streak of punctuality for a fifth consecutive year in 2008, 

topping all other carriers in on-time performance at 90 percent, as reported by the U.S. DOT’s Air Travel Consumer 

Report. Hawaiian barely lost out on the nation’s top ranking for fewest misplaced bags, breaking a streak of three 

straight years in which it led the nation in delivering bags to customers. » Learn More
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 HA-App-3 

 Page 2 of 10 

 

Condé Naste Readers Give High Marks to Hawaiian’s 

Service 

October 28, 2008 - Hawaiian Airlines is the top-rated airline serving Hawaii and the fourth highest ranked airline 

nationwide, according to the 2008 Readers’ Choice Survey by Condé Nast Traveler magazine. Hawaiian’s signature 

‘Hawaii Starts Here’ inflight service resonated with travelers to the islands. » Learn More

 

Hana Hou! Magazine Wins Top Travel Awards From 

Western Publications Association 

May 29, 2008 - Hana Hou!, the inflight magazine for Hawaiian Airlines, received the 2008 Maggie Award for Best 

Travel/In-Transit Consumer magazine. Hana Hou!’s August/September 2007 issue focusing on Hawaiian family values 

earned the honor. Known as the “the Oscars of the magazine industry,” the Maggies recognize excellence in consumer 

and trade publications for print and online media. » Learn More

 

Hawaiian Marks 4th Year as Nation’s Most Punctual 

Airline, 3rd Year at #1 for Baggage Service 

February 5, 2008 - Hawaiian Airlines’ consistent leadership in customer service was reinforced by the U.S. DOT’s Air 

Travel Consumer Report for 2007, ranking as the nation’s top airline for both on-time performance and baggage 

service. This marked Hawaiian’s fourth straight year as the top on-time carrier, and third straight year as the nation’s 

leader in baggage service. » Learn More

 

Hawaiian’s First Class Service Earns Top Marks from 

Business Travelers 

October 24, 2007 - Hawaiian’s First Class service proved to be a favorite of business travelers receiving the highest 

ratings in four of the six categories judged by Condé Nast Traveler in its 10th Annual Business Travel Awards. 

Hawaiian received the single-highest score in any category for its cabin service, and this was the fourth year of the past 

five that its First Class food and beverage service was the highest rated of all airlines. 
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 HA-App-3 

 Page 3 of 10 

 

Hawaiian Rated Hawaii’s Best for 9th Straight Year 

February 5, 2008 - Hawaiian Airlines’ consistent leadership in customer service was reinforced by the U.S. DOT’s Air 

Travel Consumer Report for 2007, ranking as the nation’s top airline for both on-time performance and baggage 

service. This marked Hawaiian’s fourth straight year as the top on-time carrier, and third straight year as the nation’s 

leader in baggage service. » Learn More

 

‘World’s Best Service Awards’ Rates Hawaiian Highest 

for Hawaii Travel 

June 19, 2007 - Hawaiian Airlines ranked as the nation’s top airline serving Hawaii, according to the 2007 World’s 

Best Service Awards announced by Travel + Leisure magazine. The award was just the latest national honor earned by 

Hawaiian. The July issue of Consumer Reports gave Hawaiian a “Best Buy” rating for offering the “best combination 

of service and price.” Hawaiian was one of only four airlines nationally and the only airline serving Hawaii to earn the 

“Best Buy” rating. » Learn More

 

Hawaiian #1 in Nationwide Airline Quality Study 

April 2, 2007 - Hawaiian Airlines was named the nation’s top-performing airline for 2006 in the 17th Annual Airline 

Quality Rating. The comprehensive study evaluated the nation’s 18 largest carriers using a weighted average of 15 

elements in four major areas important to customers when judging quality airline service. This was the first year that 

Hawaiian was included in the AQR study. » Learn More

 

Hawaiian Ranks #1 in 2006 for On-Time Performance, 

Baggage Handling 
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 HA-App-3 

 Page 4 of 10 

February 7, 2007 - Hawaiian Airlines led the nation’s carriers in service performance for travelers in 2006, ranking #1 

in both on-time performance and baggage handling, third in fewest oversales, and fourth in fewest flight cancellations, 

according to the U.S. DOT’s Air Travel Consumer Report. This marked Hawaiian’s third straight year leading the 

nation in on-time performance and second straight year in baggage handling. » Learn More

 

Hawaiian Rated Tops For Hawaii by Condé Nast Traveler 

– 3rd Straight Year 

November 13, 2006 - Hawaiian Airlines is the top-rated carrier serving Hawaii, according to the results of Condé Nast 

Traveler’s 2006 Readers’ Choice Survey. The magazine’s readers presented Hawaiian with this distinction for the third 

straight year. Hawaiian also ranked as the third highest airline nationally. » Learn More

 

Hawaiian Wins International Award for Inflight 

Entertainment 

September 21, 2006 - A commitment to highlighting Hawaii’s culture, people and natural beauty paid off for Hawaiian 

Airlines, as the carrier’s inflight video entertainment won a prestigious international award at the 18th Annual Avion 

Awards. Hawaiian earned top honors for “Best Entertainment for Main Screen” in the small fleet category. More than 

160 total entries from 42 airlines worldwide were submitted. » Learn More

 

Hawaiian Wins International Award for Inflight 

Entertainment 

August 21, 2006 - Readers of Travel + Leisure have again recognized Hawaiian Airlines as their carrier of choice to 

Hawaii in the magazine’s World’s Best Awards for 2006. For the eighth straight year, Hawaiian was the top-rated 

airline serving Hawaii. Hawaiian was the sixth-highest rated airline nationally and the only airline serving Hawaii 

among the top 10. » Learn More

 

Hawaiian Airlines Named Hawaii’s Best by Travel + 

Leisure 
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 HA-App-3 

 Page 5 of 10 

June 19, 2006 - In another testament to its award-winning service, Hawaiian Airlines was ranked as the nation’s top 

airline serving Hawaii in the 2006 World’s Best Service Awards announced by Travel + Leisure. Hawaiian was ranked 

as the fifth highest rated airline nationally. » Learn More

 

Hawaiian Airlines Leads Nation’s Service Rankings for 

2005 

February 3, 2006 - Hawaiian Airlines led the nation’s carriers in service performance for 2005, earning the industry’s 

#1 ranking in three categories: on-time performance, baggage handling, and fewest flight cancellations. As reported in 

the U.S. DOT’s Air Travel Consumer Report, Hawaiian flights arrived on schedule an average of 95.1 percent during 

the year, exceeding the industry average by 17.7 percentage points. This marked the second consecutive year Hawaiian 

earned the DOT’s top overall scores for service excellence. » Learn More

 

Two Years and Counting – Hawaiian Airlines #1 On-Time 

January 4, 2006 - Hawaiian Airlines continued its successful run in January as the nation’s #1 on-time airline for the 

25th consecutive month, with 95.2 percent of its flights arriving as scheduled. According to the U.S. DOT’s Air Travel 

Consumer Report, Hawaiian has been America’s most punctual airline since November 2003, when the airline began 

voluntarily reporting its service performance statistics to the DOT. » Learn More

 

National Surveys Rank Hawaiian Highest of Domestic 

Airlines Serving Hawaii 

November 16, 2005 - Two different consumer surveys issued this month on the service quality of domestic airlines 

have both ranked Hawaiian Airlines as the top carrier serving Hawaii. Condé Nast Traveler published its 2005 Readers’ 

Choice Awards reporting the opinions of 28,000 survey respondents. Zagat Survey, the world’s leading provider of 

survey-based travel information issued its findings from more than 5,000 travelers. » Learn More

 
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 HA-App-3 

 Page 6 of 10 

Business Travelers Rank Hawaiian #1 for First Class 

Meals 

October 19, 2005 - Condé Nast Traveler’s Business Travel Awards for 2005 have ranked Hawaiian Airlines as offering 

the best meals in premium class nationwide. Hawaiian’s menus are designed by Maui-based Chef Beverly Gannon, cofounder of the internationally recognized Hawaii Regional Cuisine. This marks the second time in three years 

Hawaiian’s First Class meal service has earned Condé Nast’s highest ranking. » Learn More

 

Hawaiian’s Turnaround Earns Worldwide Aviation 

Award 

July 20, 2005 - Hawaiian Airlines earned international acclaim at the 2005 Airline Strategy Awards in London, 

winning the prestigious Finance Award in recognition of its successful restructuring over the past three years. 

Hawaiian’s turnaround saw the company go from record-breaking losses in 2002 to profitability in 2003 and 2004, 

while maintaining its commitment to creditors, suppliers, pension funds, and employees. » Learn More

 

America’s Best Airline? DOT Confirms Hawaiian Airlines 

as America’s Most Reliable in 2004 

February 3, 2005 - The U.S. DOT issued its final Air Travel Consumer Report for 2004 showing that Hawaiian Airlines 

was the nation’s best-performing carrier for service quality. Hawaiian’s on-time performance averaged 93.9 percent 

during the year and led the industry each month. Hawaiian also ranked second overall in the airline industry for 

baggage handling and oversales. » Learn More

 

Hawaiian Airlines Marks a Full Year as America’s Most 

Punctual Airline 

December 2, 2004 - With a 95.3 percent on-time performance in October, Hawaiian Airlines completed its 12th straight 

month as the nation’s leader in this category, as reported by the U.S. DOT’s Air Travel Consumer Report. Hawaiian 

attained its industry-leading status by completely reforming its operations, improving how passengers were boarded, 

how bags were loaded, and how aircraft were cleaned and catered. » Learn More

 

Condé Nast Travelers Speak 

November 22, 2004 - Readers surveyed by Condé Nast Traveler have ranked Hawaiian Airlines ahead of all other 

carriers serving Hawaii, and as the fifth-best airline overall. Condé Nast Traveler’s Readers Choice Awards for 2004 

asked their readership to rate domestic airlines in four categories: ticketing/ground services, cabin comfort, cabin 

service, and entertainment options. Hawaiian improved its standing nationally by five places, having been ranked 10th 

overall the previous year. » Learn More
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 HA-App-3 

 Page 7 of 10 

 

Hawaiian Airlines – America’s Best Airline 

October 5, 2004 - Hawaiian Airlines ranked #1 for on-time performance, best baggage handling, and fewest flight 

cancellations in August 2003 among all airlines nationwide, according to the U.S. DOT’s Air Travel Consumer Report. 

Hawaiian had 95.5 percent of its flights arrive as scheduled during August. For the three-month peak summer travel 

season Hawaiian averaged 95.9 percent record of punctuality, by far the best three months of service that any airline 

has ever recorded. » Learn More

 

Hawaiian’s Inflight Entertainment Earns International 

Honors 

September 29, 2004 - Hawaiian Airlines’ inflight entertainment program was recognized internationally with an 

impressive showing at the 16th Annual Avion Awards in Seattle. Hawaiian was named First Runner-Up in the category 

of “Best Video Magazine Style Program” and Second Runner-Up for “Best Inflight Audio Entertainment.” Hawaiian’s 

inflight entertainment highlights Hawaii’s culture, traditions, people, music, and places. » Learn More

 

Hawaiian Airlines is Hawaii’s Best – Travel + Leisure 

Magazine 

July 15, 2004 - Readers of Travel + Leisure magazine have ranked Hawaiian higher than any other airline serving 

Hawaii in the category of “Best Domestic Airline” for the 2004 World’s Best Awards. Readers rated the airlines based 

on cabin comfort, food, inflight service, customer service, and value. Hawaiian ranked fifth overall among airlines 

nationwide.» Learn More

 

Hawaiian Airlines Finishes 2003 as Nation’s #1 for OnTime Service 

February 4, 2004 - Based on available industry data, Hawaiian finished 2003 with the best on-time performance of the 

top carriers reporting their results to the U.S. DOT. Hawaiian’s successful on-time service was enhanced in January 

2003 when numerous “above and below wing” recommendations by front-line employees and management were 

implemented and collectively resulted in high flight schedule reliability. » Learn More
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 HA-App-3 

 Page 8 of 10 

 

Hawaiian Airlines is Nation’s #1 for On-Time Service 

December 18, 2003 - Through the first 10 months of 2003, Hawaiian Airlines was the nation’s #1 carrier for on-time 

service with 92.1 percent of its flights arriving on schedule. The figures were reached by QMark Research & Polling, 

which conducted a year-to-date industry analysis through October in preparation for Hawaiian’s voluntary filing of 

statistical reporting to the DOT for its monthly Air Travel Consumer Report. 

 

Hawaiian Airlines Rated #1 for Meals and Cabin Service 

October 21, 2003 - Condé Nast Traveler has rated Hawaiian as the nation’s leading carrier for superior meals and cabin 

service as part of its sixth annual Business Travel Awards. In reviewing Hawaiian, the magazine commented, “The big 

surprise is Hawaiian Airlines, which receives higher scores for Food/Beverages and Cabin Service than any other 

major.” Hawaiian ranked as the fifth-best airline overall. 

 

Hawaiian Airlines Named Fourth Best U.S. Airline by 

Travel + Leisure Magazine 

August 26, 2003 - Hawaiian Airlines is the top-ranked airline serving Hawaii and the fourth highest ranked nationally, 

according to Travel + Leisure’s ‘World’s Best Awards’ Readers’ Survey for 2003. The awards were determined by 

magazine subscribers completing a questionnaire in the first quarter of the year. » Learn More

 

Hawaiian Airlines Named Fifth Best U.S. Airline for 

Service 

July 14, 2003 - Travel + Leisure published its seventh annual World’s Best Service Readers’ Survey for 2003, showing 

that Hawaiian is the top-ranked carrier serving Hawaii and the fifth highest rated airline overall in providing service to 

customers. The magazine noted that readers agree the single biggest factor for companies making the list is their 

people. » Learn More
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 HA-App-3 

 Page 9 of 10 

 

Hawaiian Airlines Wins National Promotion Award for 

Lilo & Stitch 

April 30, 2003 - Disney’s blockbuster animated film, Lilo & Stitch, was also a winner for Hawaiian Airlines, as the 

company was honored with a “Reggie Award” for its marketing campaign as the movie’s exclusive domestic airline 

partner. The Reggie Awards, whose name is derived from “cash register” are to marketing promotions what the Oscars 

are to movies, rewarding excellence in planning, creativity, and execution. Hawaiian earned a Silver Reggie for its 

Lilo-themed campaign. » Learn More

 

Hawaiian Airlines Honored for Corporate Philanthropy in 

2002 

November 25, 2002 - Hawaiian Airlines was recognized on National Philanthropy Day as Hawaii’s Outstanding 

Corporation in 2002 for its commitment to giving back to the community. Hawaiian was nominated by the Honolulu 

Symphony, which has benefited from the airline’s support for the past four years. Hawaiian annually sponsors more 

than 30 organizations, including Bishop Museum, Boys & Girls Club of Hawaii, Honolulu Theatre for Youth, and the 

Merrie Monarch Festival. 

 

Hawaiian Airlines Receives Governor’s Kilohana Award 

for “Sharing Aloha” Project Hosting New York City 

Rescue Workers 

March 26, 2002 - Hawaiian Airlines was honored with a Governor’s Kilohana Award recognizing the company’s 

employees for outstanding volunteerism in the “Sharing Aloha” project, the state’s hosting of New York rescue 

workers and families in December 2001. Hawaiian is the first company to receive the award in the business category, 

which was added this year. Hawaiian donated the use of two wide-body jets to provide free, roundtrip, non-stop flights 

between New York and Honolulu for the special visit. » Learn More

 

Hawaiian Airlines Rated One of America’s Best for Third 

Straight Year 

August 9, 2001 - For the third straight year, readers of Travel + Leisure Magazine have ranked Hawaiian Airlines in 

the Top 3 of the nation’s airlines. This latest accolade is one of many the airline has won for its quality of service, 

which includes being ranked in the Top 10 of domestic airlines for nine consecutive years in Condé Nast Traveler’s 

Readers’ Choice Survey.» Learn More
 DOT-OST-2013- 

Application of Hawaiian Airlines, Inc. 

 HA-App-3 

 Page 10 of 10 

Zagat Survey Names Hawaiian Airlines as Best U.S. 

Premium Airline 

March 23, 2001 - Hawaiian Airlines scored the highest number of points and won Best Overall honors in the 2001 

Zagat Survey of Premium U.S. Airlines. Hawaiian took first place in the service and food categories, and finished only 

one point behind the winner in the category of comfort. » Learn More

See the Bureau of Transportation's statistics on how 

reliable our flights have been in the past