# UAV



# Operating Manual 2016

- 2017



## SUPPORT SERVICES

OPERATIONS MANUAL

## 1 

# INTRODUCTION

CONTENTS

Contained in this Operational Manual are the operational guidelines for all Support Services sUAS craft piloted by Support Services Pilots in Command and
observe d by Support Services Visual Observers. The guidelines herein provide instruction on how to operate Support Services sUAS Flight Crafts as well as operating rules and regulations pertaining to Support Services ’ Petition for Exemption under Section 333 of the Federal Aviation Administration
Modernization and Reform Act of 2012.



## CONTACT INFORMATION

Support Services
Lawrence Noonan 140 Shirley Way Anaconda, MT 59711
406

- 560

- 3914 lnoonan@aware

- inc.org



## INTRODUCTORY STATEME NT

Pursuant to t he Petition for Exemption under Section 333 of the FAA Modernization and Reform Act of 2012, the operational guidelines herein provide instruction on how to safely operate and manage commercial sUAS flights over the United States of America utilizing Support Services Flight Craft. As is highlighted by the Federal Aviation Administration, successful Petitions for Exemption are granted to individuals and businesses who can show that their commercial sUAS flights are within the public interest and provide at least an equivalent level of safety as what current rules and regulations provide. For this reason, it is imperative that all commercial sUAS flights performed by Support
Services representativ es adhere to strict operating procedures as laid out in the Petition for Exemption paperwork filed with the FAA. Failure to follow the rules laid out within the Exemption paperwork are ground for the removal of a granted exemption and in turn the forfeitu re of the ability to conduct commercial sUAS operations. Thus, Support Services strongly encourages all

repres entatives to read through this Operations M anual and become

## 2 familiarized with the rules and regulations pertaining to proper sUAS operations

at Support Services

.



# DEFINITIONS

 sUAS

– Small Unmanned Aerial System

 UAV

– Unmanned Aerial Vehicle

 UA

– Unmanned Aircraft

 UAS

– Unmanned Aerial System

 VMCs

– Visual Meteorological Conditions

 CFRs

– Code of Federal Regulations

 14 CFR

– Title 14 of the Code of Federal Regulations (Relating to Aviation)

 VFRs

– Visual Flight Rules

 PIC

– Pilot In Command

 VO

– Visual Observer

 FAA

– Federal Aviation Administration



# DOCUMENT EDITION NUM BER

This Edition of the Support Services sUAS Operations Manual is Edition 1 and was last updated on February 4, 2016 . This Edition of the Operations Man ual
will be current for the 2016

- 2017 Flight Years. Further Ed itions of this Manual may come in late 2016 or 2017 depending on the FAA’s releasing of a Final Rule for commercial sUAS operations within the United States of America.



# TABLE OF CONTENTS

Introduction

................................ ................................ ................................ ....... 1

Contents

................................ ................................ ................................ ......... 1

Contact Information

................................ ................................ ....................... 1

Introduct ory Statement

................................ ................................ .................. 1

Definitions

................................ ................................ ................................ .......... 2

## 3 Document Edition Number

................................ ................................ ................. 2

Organization

................................ ................................ ................................ ....... 4

S tructure of sUAS Flight Crews

................................ ................................ ........ 4

Nominated Personnel

................................ ................................ ..................... 5
Responsibility and duties

................................ ................................ ................ 5

PIC

................................ ................................ ................................ .............. 5
Responsibility and duties of support Team

................................ ...................... 6
Brief technical description of the UAS

................................ ............................. 7
Area of Operation

................................ ................................ ........................... 7
Operating limitations and conditions

................................ .............................. 8
Supervision of UAS operations

................................ ................................ ........ 8
Accident prevention

................................ ................................ ....................... 8
Flight team composition

................................ ................................ ................. 9
Operation of multiple types of UAS

................................ ................................ . 9
Qualification requi rement Details

................................ ................................ ... 9

PIC

................................ ................................ ................................ .............. 9

VO

................................ ................................ ................................ ............ 10

Crew health

................................ ................................ ................................ .. 11
Logs and Records Requirements

................................ ................................ ... 11
Operating Procedures

................................ ................................ ....................... 11
Flight planning/preparation

................................ ................................ .......... 11
Determination of the intended tasks and feasibility

................................ ...... 12
Operation site location and assessment

................................ ........................ 12
the type of airspace and specific provisions

................................ .............. 12
other aircraft operations

................................ ................................ ........... 12

hazards associated with industrial sites

................................ ..................... 13
extraordinary restrictions

................................ ................................ ......... 13
permission from land/property owner

................................ ...................... 13

weather condition s for the planned flight

................................ ................. 13
Risk management Identification

................................ ................................ ... 14

Contact number Link for ATC & fAA

................................ .............................. 14

Pre

- notification

................................ ................................ ............................ 14

## 4 obtaining weather forecasts.

................................ ................................ ........ 15

Preparation and serviceability

................................ ................................ ...... 15
On site procedures and Pre

- flight checks

................................ ...................... 15
Site survey Visual check of operating area

................................ .................... 15
Selection of operating area

................................ ................................ ........... 16
Cordon procedure

................................ ................................ ........................ 16
Communications with other operators

................................ ......................... 16

Weather checks

................................ ................................ ............................ 17
Refueling Or charging/changing batteries

................................ ..................... 17
correct assembly of the UAS

................................ ................................ ......... 17

Pre

- flight checks

................................ ................................ ........................... 18
Flight procedures

................................ ................................ .......................... 19
Emergency Procedures

................................ ................................ ................. 19

Loss of control data link

................................ ................................ ................ 20

Training

................................ ................................ ................................ ............ 20
Pilot In Command and Visual Observer Training Procedures

......................... 20
Visual Observer Training Guide

................................ ................................ ..... 20
Pilot in Command Training Guide

................................ ................................ .. 20
Granted Section 333 Exemption

................................ ................................ ....... 21



# ORGANIZATION

STRUCTURE OF SUAS FL IGHT CREWS

At Support Services , each of our flight crews will consist of one Pilot In Command (PIC) and at least one Visual Observer (VO). Both the PIC and VO will have completed Mandatory sUAS Training by Support Services and will have
received both 3 hours of cl assroom training and at least 25 hours of real

- world flight tra ining (PIC) . Furthermore, both the PIC and VO will have to have at least
a valid Class 3 Medical Certificate from the Federal Aviation Administration or the equivalent, which currently is a valid U.S. Driver’s License. Additionally,
each PIC will have to have at least a valid Sport or Recreational Pilot Certificate. If representatives of Support Services meet all of these criteria, they are then

## 5 eligible to participate in commercial sUAS flights over the United States of

Am erica on behalf of Support Services

.



## NOMINATED PERSONNEL

As is stated in the Structure of sUAS Flight Crews, the nominated participants of each commercial sUAS flight will be a Pilot In Command and a Visual Observer.
These personnel will be nominated to their positions based on their qualifications, training, and eligibility pertaining to required licenses and medical

status.



## RESPONSIBILITY AND D UTIES

PIC

The PIC is the Captain of a sUAS flight crew at Support Services and with that title comes responsibilities and duties. As the captain of the crew the PIC is not only responsible for the safe operations of the flight craft but also the positioning of the Visual Observer. This position ing is very important as it is up
to the PIC to select a location for the VO that allows for the VO to have the best perspective of the flight area. On top of placing the VO in the right position and conducting safe flights, the PIC is also responsible fo r going through a preflight checklist, which includes checking the batteries, props, GPS System, and the like. Furthermore, it is imperative that the PIC also determine if the current weather conditions provide for a safe flying environment. More clearly , it will be up to the PIC, with assistance from the VO, to determine if the VMCs allow for Visual Flight Rule Operations. If so, the PIC can conduct the flight but if not, he or she should terminate the flight and either wait for better weather or resche dule the flight for a different day. Additionally, the PIC is responsible for ensuring;

 Compliance with applicable sections of Title 14 of the Code of Federal Regulations (14 CFR) to operate in the NAS

,

o http://www.ecfr.gov/cgi

- bin/text

idx?SID=23bdc8482b9526fb3dad5c7daf2f3cdd&mc=true&tpl=/ ecfrbrowse/Title14/14tab_02.tpl  Compliance with the Petition for Exemption and Grante d Section 333 Exemption

,

o Attached Below

## 6  A t least an equivalen t level of safety as is provided by existing rules and

regulations for the National Airspace System as developed by the
Federal Aviation Administration

.

VO

The Visual Observer is also an extr emely important part of the sUAS flight crew. Above all else, the Visual Observer has the responsibility to maintain safe flight operations and to ensure;

 Compliance with applicable sections of Title 14 of the Code of Federal Regulations (14 CFR) to oper ate in the NAS

,

o http://www.ecfr.gov/cgi

- bin/text

idx?SID=23bdc8482b9526fb3dad5c7daf2f3cdd&mc=true&tpl=/ ecfrbrowse/Title14/ 14tab_02.tpl  Compliance with the Petition for Exemption and Granted Section 333 Exemption

,

o Attached Below  A t least an equivalent level of safety as it provided by existing rules and regulations for the National Airspace System as developed by the
Federa l Aviation Administration

.



## RESPONSIBILITY AND D UTIES OF SUPPORT TEAM

While the typical Support Services flight crew will be made up of a Pilot In Command and a Visual Observer, it should also be noted that some flights wil l take place with additional support personnel that will help with things like crowd control for example. Non

- participating personnel should maintain a safe distance from participating personnel (in accordance with 14 C.F.R. 91.119 ) and obviously, sometim es additional support personnel may be required to keep

non

- participating parties at a safe distance from the flight crew. The flight crew has enough to worry about in order to maintain a safe flight, therefore, additional participants may be required to perform basic, non

- flight dependent tasks, such as crowd control as an example.

## 7 BRIEF TECHNICAL DESC RIPTION OF THE UAS

At Support Services , our Section 333 Exemption covers the use of the following aircraft;

 DJI Phantom 2 Vision +  DJI Phantom 3 Professional  DJI Inspire 1  DJI Matrice 100 

Below are l inks to the user manuals of each platform.

 DJI Phantom 2 Vision +

o http://download.dji

innovations.com/downloads/phantom_2_vision_plus/en/Phant om_2_Vision_Plus_User_Manual_v1.8_en.pdf  DJI Phantom 3 Professional

o https://dl.djicdn.com/downloads/phantom_3/en/Phantom_3_P rofessional_User_Manual__V1.6.pdf  DJI Inspire 1

o http://download.dji

innovations.com/downloads/inspire_1/en/Inspire_1_User_Man ual_v1.2_en.pdf  DJI Matrice 100

o http://download.dji

innovations.com/downloads/dev/Matrice/en/M100_User_Man ual_v1.0_en.pdf



## AREA OF OPERATION

Support Services operates throughout the United States. Nonetheless

, the
actual areas of t he operations will always be governed by Visual Flight Rules and Regulations.

In order to begin a flight, the PIC and VO will have to determine that the VMCs are suitable for Visual Flight. From there the actual area of operation will be dependent on th e visual line of sight distance achievable by the flight crew. This visual line of sight distance is determined by how far the flight crew can see with their unaided (with the exception of prescription glasses or contacts) eye. It is imperative that ever y flight mission include constant visual contact with the flight platform. This will ensure safety and more efficient operations.

## 8 OPERATING LIMITATION S AND CONDITIONS

All Support Services flights will take place when Vi sual Meteorological Conditions are such that VFR Flights are possible (as opposed to Instrument Rated Flights) within Class G Airspace. The following link will take you to the VMC rules and the specific distances are listed in Section A.1.

 https:// www.faa.gov/air_traffic/nas_redesign/regional_guidance/easter n_reg/nynjphl_redesign/documentation/feis/appendix/media/Appendix _A

- National_ Airspace_System_Overview.pdf

Generally, VFR operations are possible when weather is fair to good and visibility is at least 3 Statute Miles (SM).

Furthermore, safe operations are generally considered possible by Support
Se rvices when wind speeds are equal to or less than the operational guidelines as laid out by each flight craft’s specific manual (which are linked below).



## SUPERVISION OF UAS O PERATIONS

In addition to the flight crew operating the flight, it should a lso be noted that multiple flight computer systems will be assisting the crew and supervising the operation. The flight controller onboard all Support Services aircraft calculates various sensor readings from around the airc raft to make adjustments for wind changes and other outside factors. Additionally, telemetry from each flight is collected and shared live with the PIC and VO during flights to ensure safe operations. The data included in this telemetry are GPS data, spe ed, distance away from the controller, height (AGL), and the like.



## ACCIDENT PREVENTION

In an effort to avoid accidents with any Support Services flight craft, frequent maintenance checks are required. With DJI’s newest aircraft (DJI Phantom 3, DJI Inspire, and DJI Matrice) all flights are logged. After each flight, the PIC and VO should confirm that a flight log was generated for the flight and upload it to the cloud by hitting the cloud icon on the top right corner of the flight application. Additionally, these logs should be monitored on a bi

- weekly schedule to assess for any potential issues that might pop up. Furthermore, these logs should be

## 9 used to track overall usage of the system in an effort to estimate compon ent

failures and replace them before they lead to an accident.



## FLIGHT TEAM COMPOSIT ION

Each Support Services Flight Team will consist of two crew members, the PIC and the VO, as well as the flight craft itself. This fli ght craft will be one of the following;

 DJI Phantom 2 Vision +  DJI Phantom 3 Professional  DJI Inspire 1  DJI Matrice 100 
Commercial UAV Flights by Support Services will always utilize the newest generation system from the above

- highlighted list of accepted UAV aircraft under the granted petition. Older generation aircraft will only be used when newer systems are not on hand for the commerci al operation.



## OPERATION OF MULTIPL E TYPES OF UAS

In some situations, more than one UAS might be operating for a commercial purpose. It should be noted that a designated flight team, including the PIC and VO can only operate one UAS at a time. There fore, any operations in which multiple craft are used will require more than one flight crew.



## QUALIFICATION REQUIR EMENT DETAILS

Both the Pilot In Command and Visual Observer are required to meet certain qualification requirements. The requirements ar e listed below for each position.



## PIC

The PIC is responsible for the maneuvering of the aircraft and in turn the safe operations of the commercial UAS flight. For this reason, he/she must have the following qualifications.

 All PICs must have an understan ding of Federal aviation regulations applicable to the airspace where the UAS will operate (Class G Airspace)

## 10 o PICs are captains of flight crews

o PICs must NOT perform crew duties for more than one UAS at a
time

o PICs a re not allowed to be both the PIC and VO

 PICs must complete sufficient trai ning to communicate with the VO any information required to remain clear of conflicting traffic, terrain, and obstructions, maintain proper cloud clearances, and provide navigational awareness.

o Overview 14 CFR:

 § 91.111 , Operating Near Other Aircraft;

 § 91.113, R ight

- of

- Way Rules: Except Water Operations;

 § 91.115, Right

- of

- Way Rules: Water Operations; and

 § 91.155, Basic VFR Weather Minimums;

 PICs must hold at least a valid Sport or Recreational Pilot’s Certificate from the FAA and a valid Class 2 Medical Certificate or an equivalent, which includes;

o Valid U.S. Driver’s License



## VO

The VO is responsible for the visual observance of the aircraft and in turn the safe operations of the commercial UAS flight. For this r eason, he/she must have the following qualifications.

 All observers must have an understanding of Federal aviation regulations applicable to the airspace where the UAS will operate (Class G Airspace)

o Observers are considered crewmembers

o Observers must NOT perform crew duties for more than one
UAS at a time

o Observers are not allowed to be both the VO and PIC

 Observers must complete sufficient training to communicate to the pilot any information required to remain clear of conflicting traffic, terrain,
and obstructions, maintain proper cloud clearances, and provide navigational awareness.

## 11 o Overview 14 CFR:

 § 91.111, Operating Near Other Aircraft;

 § 91.113, Right

- of

- Way Rules: Except Water Operations;

 § 91.115, Right

- of

- Way Rules: Water Operations; and

 § 91.155, Basic VFR Weather Minimums;

 Observers must hold a Valid Class 2 Medical Certificate from the FAA or an equivalent, which includes;

o Valid U.S. Driver’s License



## CREW HEALTH

The health of the flight crew is necessary for safe UAS operations. For this

reason, all flight crew members will have to hold at least a Valid U.S. Driver’s license, which will ensure their capable eyesight. Furthermore, each crew is responsible for assessing the health of each crew member individually and in turn, determini ng if each crew member is fit for the operation that day. If there is a suspicion of an unfit crew member, the PIC or VO should call off the flight.



## LOGS AND R ECORDS REQUIREMENTS

All flight logs will be recorded within the flight app of our newest UA systems. These self

- reporting systems include the Phantom 3 Series, the Inspire 1, and DJI Matrice. For flights including craft outside this list, a manual reporting flight log application will be used, such as RPAS Logger Lite, available on the Google

P laystore.



# OPERATING PROCEDURES

FLIGHT PLANNING/PREP ARATION

Prior to each commercial UAS Flight there will be a flight planning meeting. This will typically take place the day before the planned flight and the information discussed in that meeting will be reviewed prior to flight. The flight planning meeting will be a review of the applicable FAA guidelines that will have to be

## 12 followed, a safety brief on the flight, a review of the aircraft to ensure it doesn’t

need any maintenance or repairs, and fin ally a Mission Planning session in which background maps will be cached using WIFI. Additionally, if time allows, the Mission Planning Session may also include the actual flight creation on the Mission Planning Software. This will allow for a preloaded f light mission prior to arriving at the sight. When arriving at the sight, if any unforeseen obstacles are in the area, the mission can be altered within the Mission Planner Software.

Furthermore, pre

- flight check lists will be completed, a review of the capability of the flight crew will be assessed, and VMCs will be noted for safe VFR operations.



## DETERMINATION OF THE INTENDED TASKS AND FEASIBILITY

The feasibility of the flight will be considered prior to take off. First, the flight
crew will dete rmine that they are capable of performing the flight. The factors they will assess in this determination will include;

 Health Status  VMC Status  Aircraft Status  Flight Skill and Abilities

If the flight crew finds that they are lacking in one of these areas , they should terminate the flight. However, if they feel healthy, have good visibility, their aircraft is functioning properly, and they have the necessary skills to pull off a safe flight, then they should proceed with the operation.



## OPERATION SITE L OCATION AND ASSESSME NT

THE TYPE OF AIRSPACE AND SPECIFIC PROVIS IONS

All commercial UAS Flights performed by Support Services will take place in Class G airspace and specifically, no more than 400 feet above ground level.

F urthermore, it will be necessary to have at least 3 statute miles of visibility to perform the commercial operations. This is to ensure that the flight can be operated under Visual Flight Rules.

OTHER AIRCRAFT OPERA TIONS

## 13 In some situations, other airc raft will be operating in the same flight area as the

Support Services Flight Crew’s UA. These other operations should be noted and it will be up to both the PIC and VO to maintain safe operating distances away
from these ai rcraft and be ready to conduct evasive maneuvers if necessary.

HAZARDS ASSOCIATED W ITH INDUSTRIAL SITES

It will be the job of both the PIC and VO to assess all potential flight hazards prior to a UAS Flight. These hazards include, but are not limited t o;

 Power Lines  Towers  Large Structures  Chemical Waste  Smoke Stacks  Etc.

To ensure safe operations it will be important for the PIC and VO not only to assess these potential hazards but also create a verbal action plan as to how to
avoid these obstacles du ring flight.

EXTRAORDINARY RESTRI CTIONS

Obviously there are some FAA restrictions associated with important airspace.
These restricted areas are off limits to Support Services flight crews and include
areas within 5 miles of an airport, over Capitol buildings, over College and Professional Football Stadiums, and other similar venues unless expressed
written consent is obtained from the controller of said locations

. In each situation, particularly those situations in which FAA ru les are involved, you will either contact the representative FAA personnel (via the FAA hot line or your local FAA representative phone number), file and receive a COA for the operations, or obtain other appropriate permissions. If there is a questi on as to whether certain airspace is restricted, please contact the Federal Aviation
Administration.

PERMISSION FROM LAND 

## / PROPERTY OWNER

All Support Services Flights will take place only after Support Services secures verbal, written, or digital permission from the Land or Property owner of the site below the UA operations.

WEATHER CONDITIONS F OR THE PLANNED FLIGHT

## 14 All Support Services flights will take place when Visual Meteorological

Conditions are such that VFR Flights are possible (as opposed to Instrument Rated Flights) within Class G Airspace. The following link will take you to the VMC rules and the specific distances are listed in Section A.1.

 https:// www.faa.gov/air_traffic/nas_redesign/regional_guidance/easter n_reg/nynjphl_redesign/documentation/feis/appendix/media/Appendix _A

- N ational_Airspace_System_Overview.pdf

Generally, VFR operations are possible when weather is fair to good and visibility is at least 3 Statute Miles (SM).

Furthermore, safe operations are generally considered possible by Su pport
Services when wind speeds are equal to or less than the operational guidelines as laid out by each flight craft’s specific manual (which are linked below).



## RISK MANAGEMENT IDEN TIFICATION

It is imperative that all members of the Support Services Team consider risk management when performing their duties. If you see something that you believe is risky, please contact upper management about your concerns. The most important thing at Sup port Services is safety and for this reason the company would much rather have a risk highlighted and addressed instead of finding out about it after an accident.



## CONTACT NUMBER LINK F OR ATC & FAA

http://acukwik.com/



## PRE

- NOTIFICATION

If you feel that your operations may cause concern among the general public, be sure to notify local law enforcement of your intended flight. This step typically does not need to be taken but if you feel that an operation is going to se t off alarms with the general public you may want to inform the local police and provide them with the written permission of the landowner as well as the granted Section 333 Exemption linked below. This is a precautionary step in order to get ahead of any one calling the police for example even though your flights are legal.

## 15 OBTAINING WEATHER FO RECASTS.

When considering a UAS flight it will be important to ensure that the operations are going to be occurring in Visual Meteorological Conditions. In ord er to determine this, a PIC and VO should visually assess the situation as well as double check weather forecasts using a local or national weather application, such as the Weather Channel App. This will ensure VMCs throughout the entire
mission.



## PRE PARATION AND SERVICE ABILITY

In order to ensure safe operations, it is vital that all Flight Crews are prepared for their flights and perform all pre

- flight checks of the aircraft to ensure the aircraft is assembled correctly, the batteries are fully charg ed, and there is a good link between the PIC and the aircraft systems.



## ON SITE PROCEDURES A ND PRE

- FLIGHT CHECKS

While on site for a commercial UAS operation the PIC and VO should perform several checks. First they should determine their ability to c omplete the operation in a safe manner. Considerations that will go into this calculation include their health on that day and their overall flight skill. Furthermore, the PIC and VO should select a safe operating area, clear of hazards and with
sufficie nt room. Then the PIC should select a location for the VO so that the VO has the best vantage point and view of the operating area. Next, both the PIC and VO should go through a Pre

- Flight checklist that includes ensuring the batteries are charged, a goo d link between the Pilot and Aircraft, and that the system is assembled properly. At the culmination of these checks the mission will be a go and the operation will be flown. Upon landing the PIC and VO will ensure both the flight data and imagery were l ogged. Then they will clean up the site so that it is the same way they found it and they can move onto their next operation.



## SITE SURVEY VISUAL C HECK OF OPERATING AR EA

Prior to flight

, the PIC and VO should do a visual check of the operating area to ensure no obstacles or hazards present a risk to the safe operation of the

## 16 aircraft. If hazards are in the area a determination must be made by the flight

crew if the hazards warrant not flying that day or if they can be managed by good communication betw een the PIC and VO.



## SELECTION OF OPERATI NG AREA

The selection of the operating area should include a few considerations. First, the operating area should be large enough to accommodate the fli ght craft.
Due to the fact S upport Services flight craft are multi

- rotors, not much space is necessary due to the aircraft’s ability to perform vertical take

- offs and landings.

In addition to making sure there is enough space, it will also be important to
ensure that both the PIC a nd VO have a good view of the craft while it is flying. This may mean finding high ground to stand on. Remember, it is a requirement to have the UAV in visual line of sight at all times and due to this, it will be important to find an operating area in w hich this is possible.



## CORDON PROCEDURE

All Support Services flights will be controlled by a flight crew consisting of a Pilot In Command and a Visual Observer. All other parties who are not considered participants will be cordoned off and kept a safe distance from the operating
area. This distance will be determined based on current FAA rules and regulations and particularly, 14 CFR § 91.119 , which states an aircraft must not operate within 500 feet of a person (non

- pa rticipant). To ensure this, Support
Services Flight crews will use a rope or verbal commands in situations where
there is an abundance of non

- participants.



## COMMUNICATIONS WITH OTHER OPERATORS

In the situation that a Support Services Flight crew knows it will be operating alongside other operators, the Support Services Flight crew will notify the other operator of its flight plan and discuss an action plan so as to not interfere with either operation.

## 17 WEATHER CHECKS

All Support Services flights will take place when Visual Meteorological Conditions are such that VFR Flights are possible (as opposed to Instrument Rated Flights) wi thin Class G Airspace. The following link will take you to the VMC rules and the specific distances are listed in Section A.1.

 https:// www.faa.gov/air_traffic/nas_redesign/regional_guidance/easter n_reg/nynjphl_redesign/documentation/feis/appendix/media/Appendix _A

- National_Airspace_System_Overview.pdf

Generally, VFR operations are possible when weather is fair to good and visibility is at least 3 Statute Miles (SM).

Furthermore, safe operations are generally considered possible by Support
Services when wind speeds are equal to or less than the operational guidelines as laid out by each flight craft’s specific manual (which are linked below).



## REFUELING OR CHARGIN G/CHANGING BATTERIES

As is stated in the Section 333 Exemption Paperwork linked below;

 No commercial flight missions will be executed unless it can be determined that the flight crew can co mplete their mission from take

off through landing, with a r eserve of 25 % battery life. Support
Services ’ newest flight crafts have adaptive battery monitors and for
this reason this condition will be an automated process as Support
Services can set the default Advisory and Critical Battery warnings to
35% and 30 % respectively, which will warn the PIC of the depleted battery and engage him/her to fly home and land with 2 5 % remaining power. For all Support Services systems without this automated feature, a watch will be used to monitor flight times to ensure a safe return home with adequate battery power.

Thus, it will be important to charge batteries. For proper instructions on how to charge each style of battery, please see the linked Section 333 Paperwork below and follow the Table of Contents to the battery charging and handling procedures for each flight craft type and battery type.



## CORRECT ASSEMBLY OF THE UA S

## 18 For specific assembly instructions for each of the UAS flight craft used by

Support Services , please see the following links to the user manuals.

 DJI Phantom 2 Vision +

o http://download.dji

innovations.com/downloads/phantom_2_vision_plus/en/Phant om_2_Vision_Plus_User_Manual_v1.8_en.pdf  DJI Phantom 3 Professional

o https://dl.djicdn.com/downloads/phantom_3/en/Phantom_3_P rofessional_User_Manual__V1.6.pdf  DJI Inspire 1

o http://download.dji

innovations.com/downloads/inspire_1/en/Inspire_1_User_Man ual_v1.2_en.pdf  DJI Matrice 100

o http://do wnload.dji

innovations.com/downloads/dev/Matrice/en/M100_User_Man ual_v1.0_en.pdf



## PRE

- FLIGHT CHECKS

Please see the following comprehensive user manuals for each of the specific flight craft utilized by Support Services for commercial operations under Section 333. Within these manuals you will find operating guidelines that will assist in the safe operations of each craft. Furthermore, please see the Quick Start Guides for each specific flight craft by following the link be low to the Section 333 Paperwork and then following the Table of Contents to the Quick State
Guides.

 DJI Phantom 2 Vision +

o http://download.dji

innovations.com/downloads/phantom_2_vision_plus/en/Phant om_2_Vision_Plus_User_Manual_v1.8_en.pdf  DJI Phantom 3 Professional

o htt ps://dl.djicdn.com/downloads/phantom_3/en/Phantom_3_P rofessional_User_Manual__V1.6.pdf  DJI Inspire 1

o http://download.dji

innovations.com/downloads /inspire_1/en/Inspire_1_User_Man ual_v1.2_en.pdf  DJI Matrice 100

## 19 o http://download.dji

innovations.com/downloads/dev/Matrice/en/M100_User_Man ual_v1.0_en. pdf



## FLIGHT PROCEDURES

Please see the following comprehensive user manuals for each of the specific flight craft utilized by Support Services for commercial operations under Section 333. Within these manuals you will find operating guidelines that will assist in the safe operations of each craft. Furthermore, please see the Quick Start Guides for each specific flight craft by following the link below to the Section 333 Paperwork and then following the Table of Contents to the Quick State
Guides.

 DJI Phantom 2 Vision +

o http://download.dji

innovations.com/downloads/phantom_2_vision_plus/en/Phan t om_2_Vision_Plus_User_Manual_v1.8_en.pdf  DJI Phantom 3 Professional

o https://dl.djicdn.com/downloads/phantom_3/en/Phantom_3_P rofessional_User_Manual_ _V1.6.pdf  DJI Inspire 1

o http://download.dji

innovations.com/downloads/inspire_1/en/Inspire_1_User_Man ual_v1.2_en.pdf  DJI Matrice 100

o http://download.dji

innovations.com/downloads/dev/Matrice/en/M100_User_Man ual_v1.0_en.pdf



## EMERGENCY PROCEDURES

In the case of an emergency, such as the loss of communication with the aircraft, a battery shortage on the aircraft, a dying battery on the ground station, or the like, the aircraft utilized by Support Services have automated fail safes. Specifically, if the signal is los t between the PIC and the aircraft the aircraft will automatically return home (a predetermined GPS Home Point that is calculated prior to flight). Furthermore, if an emergency takes place in which the signal isn’t lost but the drone needs to be returned home safely, PICs have the option of engaging an auto

- return home feature which is shown to them in training.

## 20 In the case of an evasive maneuver emergency, PICs are trained to dive at a

maximum safe speed to avoid things like manned aircraft or other UAs

. Typically, the bottom of this dive will be at about 50 feet above ground level and it is at this height the PIC will loiter until safe flight operations at a higher altitude are again available.



## LOSS OF CONTROL DATA LINK

In the case of an emergency , such as the loss of communication with the aircraft, a battery shortage on the aircraft, a dying battery on the ground station, or the like, the aircraft utilized by Support Services have automated fail safes. Specifically , if the signal is lost between the PIC and the aircraft the aircraft will automatically return home (a predetermined GPS Home Point that is calculated prior to flight). Furthermore, if an emergency takes place in which the signal isn’t lost but the drone needs to be returned home safely, PICs have the option of engaging an auto

- return home feature which is shown to them in training.



# TRAINING

PILOT IN COMMAND AND VISUAL OBSERVER TRA INING
PROCEDURES

https://drive.google.com/file/d/0B8sknt2zpxhMNFllQVJZdHVsQ0E/view?usp=sh aring



## VISUAL OBSERVER TRAI NING GUIDE

https://dri ve.google.com/file/d/0B8sknt2zpxhMbElBZTcwUi02aHM/view?usp=s haring



## PILOT IN COMMAND TRA INING GUIDE

https://drive.google.com/file/d/0B8sknt2zpxhMREF0OHZLZ25Jc2M /view?usp=s haring

## 21 

# GRANTED SECTION 333 EXEMPTION

Awaiting approval. Once approved, the Granted Exemption and Finalized Petition for Exemption will be linked here.